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LASERJET PRO CP1020

1. Additional print tasks with Windows 61 Print the first or last page on different paper with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 62 Chapter6 Print tasks es Print Ctrl P Print a 7 Printer SS sr Find Printer ype Where LPTI F Print to File Comment F Manual duplex Page range Copies Al Number of copies Le 5 Current page Selection Pages V Collate Enter page numbers and or page separated by commas Fe one te 1 3 5 12 Print what Document PE Print All pages in range El Poors pec sieet 11 page z Scale to paper size No Scaling SS Ge ENWW 3 Click the Paper Quality tab 4 Click the Use different paper check box and then select the necessary settings for the front cover other pages and back cover Printing Shortcut Paper Quaity fects Finishing Color Services Paper Options E Use different paper Size is Letter x Custom m Source is 8 5 by 11 inches Tray one z Type is Unspecified x Print Quality ImageREt 2400 a E Print all Text as Black Printing Shortcuts Paper Qualty Effects Finishing Color Services Paper Options F Use different paper RE Other Pag
2. 8 5 by 14 inches Watermarks 16K 197x273 mm Japan Postcard Double Japan Postcard Rotated none Envelope 10 Envelope Monarch 1 First Page Only Envelope B5 Envelope C5 Envelope DL 64 Chapter6 Print tasks ENWW Add a watermark to a document with Windows 1 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button 2 3 Click the Effects tab 4 Select a watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 To print the watermark on the first page only select the First Page Only check box Otherwise the watermark is printed on each page Create a booklet with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button ENWW cs am Edit Save Os View Inser Page Setup a Print Ctrl F Print aax Printer be mmm E Status Idle Find Printer Type Where LPTI Print to File Comment Manual duplex Page range Copies al Number of copies 1 Current page Pages h Bg v Collate Enter page numbers and or page ranges P ir separated by commas For example 1 3 5 12 Tr Print what Document Zoom rm Pages sheet Print All page
3. ENWW Software for Mac 17 Software for Mac computers Supported utilities for Mac network models only HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver You can use the HP Utility when the product uses a universal serial bus USB cable or is connected to a TCP IP based network Open the HP Utility A From the dock click HP Utility or From Applications click Hewlett Packard and then click HP Utility HP Utility features Use the HP Utility software to perform the following tasks Obtain information about supplies status Obtain information about the product such as the firmware version and the serial number Print a configuration page For products connected to an IP based network obtain network information and open the HP Embedded Web Server Configure the paper type and size for the tray Transfer files and fonts from the computer to the product Update the product firmware Display the color usage page Supported utilities for Mac HP Embedded Web Server The product is equipped with an embedded Web server which provides access to information about product and network activities 18 Chapter3 Use the product with Mac ENWW Print with Mac Cancel a print job with Mac 1 If the print job is currently printing cancel it by pressing the Cancel X lt button on the product control panel NOTE Pressing the Cancel X button clears th
4. 86 Chapter8 Manage and maintain the product ENWW 3 Lift the two levers that hold the imaging drum 4 Remove the old imaging drum 5 Remove the new imaging drum from the packaging Place the used imaging drum in the bag and box for recycling ENWW Manage supplies and accessories 87 6 Remove the protective shielding from the new imaging drum CAUTION To prevent damage do not expose the imaging drum to light Cover it with a piece of paper CAUTION Do not touch the green roller Fingerprints on the imaging drum can cause print quality problems 7 Insert the new imaging drum in the product 8 Lower the two levers that hold the imaging drum 88 Chapter8 Manage and maintain the product ENWW 9 Close the front cover 10 Close the print cartridge door NOTE After closing the print cartridge door the Ready light and Attention A light will flash Allow up to three minutes for the product to calibrate ENWW Manage supplies and accessories 89 Clean the product Clean the paper path If you are experiencing toner specks or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use bond or rough paper AaBbGc AaBbCC Aa bCc AGBBCC NOTE For best results use a sheet of LaserJet transparency If you do not have any transparencies you can use copier grade media 60 to 163 g m 16 to 43 Ib that has a smoot
5. Change print job settings for Windows e Change printer driver settings for Windows e Remove software for Windows e Supported utilities for Windows network models only ENWW Supported operating systems for Windows The product comes with software for the following Windows operating systems e Windows 7 32 bit and 64 bit e Windows Vista 32 bit and 64 bit e Windows XP 32 bit Service Pack 2 e Windows Server 2003 32 bit Service Pack 3 e Windows Server 2008 32 bit and 64 bit Supported printer drivers for Windows The product comes with software for Windows that allows the computer to communicate with the product This software is called a printer driver Printer drivers provide access to product features such as printing on custom sized paper resizing documents and inserting watermarks NOTE The most recent drivers are available at www hp com support ljcp1020series 8 Chapter 2 Software for Windows ENWW Change print job settings for Windows Tool for changing the settings Method for changing the Duration of changes Hierarchy of changes settings Software program settings On the File menu in the software These settings are in effect for Settings changed here override program click Page Setup ora the current print job only settings changed anywhere similar command else Printer Properties in the The steps vary for each These settings are in effect for Settings changed here over
6. TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s LaserJet imaging drum limited warranty statement for replacement imaging drums 135 Data stored on the print cartridge and imaging drum The HP print cartridges and imaging drum used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the print cartridge and imaging drum was first installed the date when the print cartridge and imaging drum was last used the number of pages printed using the print cartridge and imaging drum the page coverage the printing modes used any printing errors that might have occurred
7. This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet
8. Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None No color theme is used Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 2 3 Chapter 7 On the File menu in the software program click Print Click Properties or Preferences Click the Color tab Color ENWW 4 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings aq Printing Shortcuts Paper Quality Effects Finishir envices Color Options Automatic Manual Print in Grayscale Color Themes RGB Color Default SRGB X i CA 8 5 by 11 inches 0K cance epi Hep en Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing You can also use this option to print draft copies or to save color toner 2 Click the OK button Manual color options Use manual color options to
9. presets Mac 19 settings Mac 19 settings Windows 45 drum warranty 135 duplex printing paper loading orientation 42 Windows 50 E Edge Control 69 electrical specifications 142 embedded Web server Networking tab 76 Status tab 76 System tab 76 using 75 Embedded Web Server EWS assigning passwords 77 end of life disposal 147 engine communication error message 101 envelopes loading orientation 42 environment specifications 142 Index 157 environmental features 2 environmental stewardship program 145 errors software 125 European Union waste disposal 147 EWS See embedded Web server F Finnish laser safety statement 153 firewall 27 first page use different paper 20 forms printing Windows 58 fraud hotline 80 fuser errors 101 G grayscale printing Windows 57 H help printing options Windows 45 HP Customer Care 139 HP fraud hotline 80 HP Utility 18 HP Utility Mac 18 humidity specifications 142 l imaging drum checking for damage 117 memory chips 136 storage 80 warranty 135 imaging drum part number 130 incorrect supplies error message 104 information pages configuration page 74 supplies status page 74 infrastructure wireless network description 30 input tray capacity 42 loading 41 install supplies message 102 158 Index installing software USB connections 25 software wired networks 15 27 IP address manual configuration 15 26 J jams causes of 105 error messag
10. Inspect the print cartridge and imaging drum for damage ENWW 1 Remove the print cartridge from the product and examine for damage N If the print cartridge does not appear to be damaged rock the print cartridge gently several times and reinstall it Print a few pages to see if the problem is resolved Improve print quality 117 3 If the problem is not resolved remove the imaging drum from the product and examine the surface A CAUTION Do not touch the green roller Fingerprints on the imaging drum can cause print quality problems 4 Ifyou see any scratches fingerprints or other damage on the imaging drum replace the imaging drum Repeating defects If defects repeat at any of the following intervals on the page a print cartridge or the imaging drum might be damaged e 22mm print cartridge e 26 mm imaging drum e 29 mm print cartridge e 94mm imaging drum 118 Chapter9 Solve problems ENWW The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions LE Make sure the product is turned on and that the control panel indicates it is ready If the control panel does not indicate the product is ready turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If the control panel indicate
11. Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart your computer 122 Chapter9 Solve problems ENWW The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 f programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Print a configuration page 2 Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for your computer 3 If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure the product i
12. 1 Print a configuration page Select Print configuration page on the Services tab in the Printer Preferences 2 Ifthe page does not print verify that the input tray contains paper 3 If the page jams in the product clear the jam Step 7 Check the supplies Print a supplies status page and check the estimated remaining life of the print cartridges and imaging drum Step 8 Try sending a print job from a computer 1 Try printing the job from another computer that has the product software installed 2 Check the USB cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you are using 3 If the print quality is unacceptable complete the following steps e Verify that the print settings are correct for the media that you are using 94 Chapter9 Solve problems ENWW Factors that affect product performance Several factors affect the time it takes to print a job ENWW The use of special paper such as transparencies heavy paper and custom size paper Product processing and download time The complexity and size of graphics The speed of the computer you are using The USB or network connection The product I O configuration Factors that affect product performance 95 Restore factory settings Restoring the factory set defaults returns most of the settings to the factory defaults It will not reset the page count tray size or language To restore the prod
13. 152 EMC statement KOrGd assieu rm adisseenten ented het it ata edd eee tethers 152 Laser statement for Finland sise 153 GSistatement Germany instant Ain et UE bent 153 Substances Table CHINA sinisa en ENBATA AA 154 Restriction on Hazardous Substances statement Turkey eeeeeeeeeeeeeeeeeeeeeeentnneaees 154 Additional statements for wireless products cccccccceeeeeeeeeeeeeeceeeaaeeaeceeeeeeeeeeeeeeeeeeesecseenenaeeees 155 FCC compliance statement United States 2 0 0 0 cc ccceececcceeccceeeeeeeeeeeeeeeeeeteeeteeeeeeeeeneees 155 Australia statement sise 155 Brazil ANATEL Statement eriin iia A A E A A A E 155 Canadian statements ss 155 European Union regulatory notice eee eeeeeeeee estes eeeeeeeeeeceeeeaaeeeeeteeeaaeeeeeseeeaeees 155 Notice for use In France ss fist mette ie aaraa 156 Notice for use in Russia iii 156 Korean statement aisis saiia ai cdanndebaladedeannecdenceceaneamenndaaes 156 Taiwan statement siccictcedevanandvatescssaubasneaennusinn chadeaasbeagadeddtaneaandaceedensaaandaelelvananduddearbanmddeaeds 156 Re EP taqeaidets AE TE N EE E NEE 157 ENWW 1 Product basics e Product comparison Environmental features e Accessibility features Product views ENWW Product comparison HP LaserJet Pro CP1025 HP LaserJet Pro CP1025nw CE913A CE914A e Speed Prints up to 16 A4 size pages per minute ppm or 17 HP LaserJet Pro CP1025 plus letter s
14. 71 72 Chapter7 Color ENWW 8 Manage and maintain the product e Print information pages e Use the HP Embedded Web Server network models only Product security features e Economy settings e Manage supplies and accessories e Clean the product e Product updates ENWW Print information pages You can print the following information pages Page Description Configuration page Prints a list of the product settings Supplies Status page The supplies status page includes the following information e Approximate percentage of print cartridge life remaining e Warranty status of print cartridges and imaging drum e Part numbers for HP print cartridges e Number of pages printed e Information about ordering new HP print cartridges and recycling used HP print cartridges e The imaging drum s estimated life remaining and installation date display if less than 30 of its estimated life remains Print the configuration page The configuration page lists current product settings and properties This page also contains a status log report To print a configuration page do one of the following e Select Print configuration page on the Services tab in the Printer Preferences e Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page English only Print the supplies status page To print a supplies status page do one of the following
15. 9 Change printer driver settings for Windows cccccceeeeeeeeeeeeee eee tenne tees ee eeaeeeeeeeetaaeeeeeeeenieeeeeeeenaees 10 Change the settings for all print jobs until the software program is closed 10 Change the default settings for all print jobs 2 0 ceeceeee eect eeeeeeecteeeeeeeaaeeeeeeetnaeeeeeeeaaas 10 Change the product configuration settings 0 0 0 cceceeeeeeeeeeeeeeeneeeeeeeeeaaeeeeeeeeeeneeeeeeeneeaaas 10 Remove software for WINdOWS ccccccceceeeeeeeeeeeceencaeceeeeeeeeeeeeseescaaaaecaeeeeeeeeeeeeeseeeeceeicsieeeeeeeeees 11 Supported utilities for Windows network models only 12 3 USE The product With MaC wists 252chescshs sec bececsiccad ects cries eect reco nn ut Cai ds vend eth a ence Weasel eeencnteceadid rend 13 SoftWare for MAC ik ccceeciacadee cs aaadeeVae it Ha Sau eatee a cages meandesti est ec adestdenie die te teande tirs eee tt nette et 14 Supported operating systems for Mac ccecccecceeeeeeeeeeeeeeeeeeeeeceaaaesaecaeeeeeeeeeeeeeteeees 14 Supported printer drivers for Mac ccccccccecceecceeeeeeeeeeeeeeeeeeecaecaaaaaaeaaecaeeeeeeeeeeeeeeeeeeteeees 14 Install software for Mac operating systems 00 cece ceeeeee eee eeeeeeeeeeeeeeeeeeeeteeaaeeeeeeeeaeees 14 Remove software from Mac operating systems ceceeeeeeeeeeeeeeeeeeeeeetaeeeeeeenaaeeeeeeeaaes 16 Change printer driver settings for Mac 0 ccc ccccceeeeeeeeeeeeneeeeeeeeaaee
16. If you are using IPV6 the IP address is a hexadecimal combination of characters and digits It has a format similar to this Connect to a network network models only 31 XXXXi XXXX gt XXXX KXXX XXXX 2 To open the HP Embedded Web Server type the IP address IPv4 into the address line of a Web browser For IPv6 use the protocol established by the Web browser for entering IPv6 addresses 3 Click the Networking tab to obtain network information You can change settings as needed 32 Chapter 4 Connect the product ENWW 5 Paper and print media ENWW Understand paper use Change the printer driver to match the paper type and size Supported paper sizes Supported paper types Load paper trays 33 Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide Paper or print media that does not meet these guidelines might cause poor print quality increased jams and premature wear on the product For best results use only HP brand paper and print media designed for laser printers or multiuse Do not use paper or print media made for inkjet printers Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unaccept
17. a page from any program to make sure that the printing software is correctly installed 14 Chapter3 Use the product with Mac ENWW Install software for Mac computers on a wired network Configure the IP address 1 Connect the network cable to the product and to the network 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 3 Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page 4 Find the IP address on the configuration report LASERJET PROFESSIONAL Self Test Configuration Install the software 1 Quit all programs on the computer 2 Install the software from the CD 3 Click the HP Installer icon and follow the onscreen instructions 4 On the Congratulations screen click the OK button 5 Print a page from any program to make sure that the printing software is correctly installed ENWW Software forMac 15 Install software for Mac computers on a wireless network Before installing the product software make sure the product is not connected to the network using a network cable If your wireless router does not support Wi Fi Protected Setup WPS obtain the wireless router network settings from your system administrator or complete the following tasks e Obtain the wireless network name or service
18. adding Windows 65 Web sites customer support 139 fraud reports 80 Macintosh customer support 139 Material Safety Data Sheet MSDS 147 ordering supplies 129 Windows driver settings 10 wireless disabling 28 wireless network ad hoc 29 communication modes 29 configuring ad hoc 31 configuring with USB configuring with WPS infrastructure 29 installing the driver 28 security 30 wireless network connection 27 wireless network interference 29 WPS configuring wireless network 16 27 16 28 16 27 ENWW 2010 Hewlett Packard Development Company L P www hp com CE913 90901
19. adjust the Neutral Grays Halftone and Edge Control options for text graphics and photographs Table 7 1 Manual color options Setting description Setting options Edge Control The Edge Control setting determines the rendering e of edges Edge control has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects sligh tly Le Off turns off both trapping and adaptive halftoning Light sets trapping at a minimal level Adaptive halftoning is on Normal sets trapping at a medium level Adaptive halftoning is on Maximum is the most aggressive trapping setting Adaptive halftoning is on ENWW Adjust color 69 Table 7 1 Manual color options continued Setting description Setting options Halftone Halftone options affect color output clarity and resolution Smooth provides better results for large solid filled print areas and enhances photographs by smoothing color gradations Select this option when uniform and smooth area fills are important Detail is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Select this option when sharp edges and small details are important Neutral Grays The Neutral Grays setting determines the method for creating gray
20. call 1 800 PICKUPS or visit www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off at a U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies 146 Appendix D Regulatory information ENWW Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product does not contain a battery Disposal of waste equipment by users in private households in the European Union
21. down list Click the OK button 36 Chapter5 Paper and print media ENWW Supported paper sizes This product supports various paper sizes and it adapts to various media NOTE To obtain best print results select the appropriate paper size and type in your print driver before printing Table 5 1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in A4 210 x 297 mm 8 27 x 11 69 in Executive 184 x 267 mm 7 25 x 10 5 in 8 5 x 13 216 x 330 mm 8 5 x 13 in 4x6 101 6 x 152 4 mm 4 x6 in 10 x 15 cm 101 6 x 152 4 mm 4 x6 in 5x8 127 x 203 mm 5 x 8 in RA4 215 x 305 mm 8 46 x 12 01 in A5 148 x 210 mm 5 83 x 8 27 in A6 105 x 148 mm 4 13 x 5 83 in B5 JIS 182 x 257 mm 7 17 x 10 12 in 16k 184 x 260 mm 7 24 x 10 23 in 195 x 270 mm 7 68 x 10 62 in 197 x 273 mm 7 75 x 10 75 in Custom Minimum 76 x 127 mm 3 x 5 in Maximum 216 x 356 mm 8 5 x 14 0 in NOTE When defining custom sizes using the printer driver always specify the short edge of the page as the width and the long edge as the length Table 5 2 Supported envelopes and postcards Size Dimensions Envelope 10 105 x 241 mm 4 13 x 9 49 in Envelope DL 110 x 220 mm 4 33 x 8 66 in Envelope C5 162 x 229 mm 6 93 x 9 84 in Envelope B5 176 x 250 mm 6 7 x 9 8 in Envelope Monarch 98 x 191 mm 3 9 x 7 5
22. e Select Print supplies status page on the Services tab in the Printer Preferences e Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page English only 74 Chapter8 Manage and maintain the product ENWW Use the HP Embedded Web Server network models only This product is equipped with an embedded Web server EWS which provides access to information about product and network activities A Web server provides an environment in which web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on a computer The output from these programs can then be displayed by a Web browser such as Microsoft Internet Explorer Safari or Netscape Navigator An embedded Web server resides on a hardware device such as an HP LaserJet product or in firmware rather than as software that is loaded on a network server The advantage of an EWS is that it provides an interface to the product that anyone with a network connected product and computer can use There is no special software to install or configure but you must have a supported Web browser on the computer To gain access to the EWS type the IP address for the product in the address line of the browser To find the IP address print a configuration page NOTE For Mac operating systems you can use the EWS over a USB connection after installing the Mac softw
23. e Use only full sheets of labels labels Transparencies e Use only transparencies that are e Do not use transparent print media approved for use in color laser not approved for laser printers printers e Place transparencies on a flat surface after removing them from the product Letterhead or preprinted forms e Use only letterhead or forms e Do not use raised or metallic approved for use in laser printers letterhead Chapter 5 Paper and print media ENWW ENWW Media type Do Do not Heavy paper e Use only heavy paper that is e Do not use paper that is heavier approved for use in laser printers than the recommended media and meets the weight specification for this product specifications for this product unless it is HP paper that has been approved for use in this product Glossy or coated paper e Use only glossy or coated paper e Do not use glossy or coated paper that is approved for use in laser designed for use in inkjet products printers Understand paper use 35 Change the printer driver to match the paper type and size NOTE Ifyou change the page settings in the software program those settings override any settings in the printer driver 1 2 3 4 5 6 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Size is drop down list Select a paper type from the Type is drop
24. is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is customer configured to stop when the print cartridge reaches the very low threshold 100 Chapter9 Solve problems ENWW Alert message Description Recommended action Cyan Cartridge Very Low The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement DC Controller Error Engine Communication Error Front Access Door Open The product has experienced an internal error The product experienced an internal communication error The door is open Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn o
25. is no longer acceptable Once an HP supply has reached Very Low HP s warranty on that supply has ended Scanner Error An internal error has occurred Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support ENWW Status alert messages 103 Alert message Description Recommended action Supplies Very Low More than one print cartridge is at the end of its useful life The corresponding cartridge lights on the control panel remain on The product indicates when a supply level is very low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable Once an HP supply has reached Very Low HP s warranty on that supply has ended Tray 1 Jam The product has detected a jam in the tray Clear the jam Unexpected Paper Size Used lt Color gt cartridge The paper in the tray is not the size specified by the print job A used supply has been installed This message appears until an HP supply is installed
26. life remaining and installation date display if less than 30 of its estimated life remains 116 Chapter9 Solve problems ENWW Interpret the Print Quality Page 1 Make sure that the product is idle and the Ready _ light is on N Load paper in the input tray e In the Windows system tray right click the Device Settings FE icon and then click the product name 4 Click the Device Settings button 5 Click the Print PQ Troubleshooting Page button This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular print cartridge QU 2 Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta If dots or streaks appear in only one of the groups replace the print cartridge that correlates with that group If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that print cartridge If streaks appear in multiple color bands print a supplies status page to determine if the imaging drum has reached its estimated end of life If imaging drum has not reached its estimated end of life inspect the imaging drum for damage If the imaging drum is not damaged contact HP
27. listed at www hp com go energystar Paper use This product s manual duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies ENWW It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible Environmental product stewardship progra
28. ner na dee dubs annee est enas ete 77 LOCK Me product susimcennie a a e a T E EEEE these etre latente 77 Assign a system password 000 ee cece e eee ceeee eee ttnan tutun tees ceeeeeeeeeeteeeeaaeeeeeteeeaaaeeeseseeenaeeees 77 E cooomy Se NNJE error E E T de dede ane de 78 Set Aut On Auto Off MOde stssccantsaacdedsastecadeassaddaccdsaaradecee iaiia a a aa aaa 78 Manage supplies and accessories ccceeceeeeeeeeeeeecceceeaecaeeceeeeeeeeeeeeeeeeteeseesecaeaaaacaaecaeceeeeeeeeeeeneeees 79 Print when a print cartridge or imaging drum is at estimated end of life 79 Manage print cartridges and imaging drums ccceeeeeeeeeeeeeeeentceeeeeeeeeetaeeeeeeseeeenaaees 80 Replacement instructions sise 82 Glean th produites einen A E taaslawalectaaarderses a A telles cite a ttes de 90 Clean the paper path sise 90 Clean the exterior coinein aaa cabsnanaagaddedaabnnededddcadadaecuedseaadanceeeds 90 Product updates 2eme anA ana aaa Aaaa aaa ana A aaa 90 9 Solve problems ee 91 DEM HEID 25e ire aeeai aaan ant ni tennis te nt 92 Solve problems checklist ss 93 Step 1 Make sure that the product is set up Correctly c ccccecceeeeeeeeeeeeeeenneeeeeeeeeees 93 Step 2 Check the cabling or wireless connection network models only 93 Step 3 Check to see if any control panel lights are lit 93 St p 4 Check the paper is sacetanettess tea tteresiuetenseedueretder tente l
29. printers select the printer that has the correct IP address Disconnect from the wireless network If you want to disconnect the product from a wireless network you can turn off the wireless unit in the product 1 At the product control panel press and release the Wireless button 2 To confirm that the wireless unit is turned off print a configuration page and then verify that the status is specified as disabled on the configuration page 28 Chapter4 Connect the product ENWW Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network Advanced wireless setup Wireless communication modes You can use one of two wireless communication modes infrastructure or ad hoc ENWW Connect to a network network models only 29 30 Infrastructure wireless The product communicates with other devices on the network through a wireless router network recommended Ad
30. specifications 142 operating systems supported 14 operating systems Windows supported 8 ENWW operating systems networks 24 ordering part numbers for 130 supplies and accessories 130 ordering supplies Web sites 129 orientation changing Windows 54 paper while loading 42 P packaging product 140 page orientation changing Windows 54 page sizes scaling documents to fit Windows 63 page too complex error message 103 pages per sheet selecting Windows 52 paper custom size Macintosh settings 19 first page 20 jams 105 loading orientation 42 pages per sheet 20 printing on preprinted letterhead or forms Windows 58 selecting 113 supported sizes 37 paper path cleaning 90 paper pickup problems solving 105 paper size changing 36 paper sizes selecting 49 selecting custom 50 paper type changing 111 paper types changing 36 selecting 50 paper covers printing Windows 62 paper ordering 130 ENWW paper special printing Windows 60 part numbers print cartridges 130 physical specifications 142 portrait orientation changing Windows 54 power consumption 142 preprinted paper printing Windows 58 presets Mac 19 print cartridges memory chips 136 non HP 80 103 part numbers 130 recycling 80 145 storage 80 warranty 134 print job canceling 19 changing settings 9 print media supported 37 print quality improving 111 improving Windows 49 print quality page interpre
31. the Wireless amp p button for 2 seconds to turn on the WPS The Ethernet is connected The product is trying to establish a wireless connection No action is required No action is required There is a WPS error Attempt to connect again Wireless light is on Cp The product has established a wireless connection No action is required Interpret control panel light patterns 99 Status alert messages Status alert messages appear on the computer screen when the product has certain problems Use the information in the following table to solve these problems Alert message Description Recommended action Black Cartridge Low The print cartridge is nearing the estimated end of its useful life The product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is customer configured to stop when the print cartridge reaches the very low threshold Black Cartridge Very Low The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable To ensure optimal print quality HP recommends replacing the print cartridge at this point You do n
32. utilities for Windows network models only e HP Embedded Web Server The HP EWS is only accessible when the product is network connected not when the product is connected via USB 12 Chapter 2 Software for Windows ENWW 3 Use the product with Mac e Software for Mac Print with Mac ENWW Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems Mac OS X 10 5 10 6 and later NOTE For Mac OS X 10 5 and later PPC and Intel Core Processor Macs are supported For Mac OS X 10 6 Intel Core Processor Macs are supported Supported printer drivers for Mac The HP LaserJet software installer provides PostScript Printer Description PPD files and Printer Dialog Extensions PDEs for use with Mac OS X computers The HP printer PPD and PDE files in combination with the product printer driver provide full printing functionality and access to specific HP printer features Install software for Mac operating systems Install software for Mac computers connected directly to the product This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft 1 Connect the USB cable to the product and the computer Install the software from the CD Click HP Installer icon and follow the onscreen instructions On the Congratulations screen click the OK button go o iS Print
33. 1 SDGOB 0892 Radio Module Product Options ALL Print Cartridges CE310A CE311A CE312A CE313A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 2006 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 Radio EN 301 489 1 V1 8 1 EN 301 489 17 V1 3 2 EN 300 328 V1 7 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 ENERGY USE Regulation EC No 1275 2008 Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex IV EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking accordingly 150 Appendix D Regulatory information ENWW This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number Th
34. 2 4 Make sure that the cables are connected correctly and the product is on Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software Replace the USB or network cable with a high quality cable A print job was not sent to the product that you wanted 1 2 Open the print queue and restart the print job Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list 126 Chapter9 Solve problems ENWW When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected Software troubleshooting A Make sure that your Mac operating system is Mac OS X 10 5 or later Hardware troubleshooting 1 Make sure that the product is turned on 2 Make sure that the USB cable is connected correctly 3 Make sure that you are using the appropriate high speed USB cable 4 Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the computer 5 Check to see if more than two non powered USB hub
35. 7 LASERJET PRO CP1020 COLOR PRINTER SERIES User Guide HP LaserJet Pro CP1020 Color Printer Series User Guide Copyright and License 2010 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 2 10 2010 Part number CE913 90901 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Intel Core is a trademark of Intel Corporation in the U S and other countries Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide X TIP Tips provide helpful hints or shortcuts E NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions ind
36. ACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION 132 Appendix B Service and support ENWW TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 133 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICA
37. D E EU AERE 25 Connect to a network network models only 26 Supported network protocols ss 26 Install the product on a wired network ss 26 Install the product on a wireless network 0 cccccecceceeeeeeeeeeeeeeeceecaeaaeceeeeeeeeeeeeteeeeeteeeeeees 27 Configure network settings ss 31 5 IP ADEN ahd LE 6 10 CALE 1 10 a PR te 33 Understand paper US retire rrestr innia EEA ia eee entend ass argue aera 34 Sp cial paper guidelines sistema adtanissndatirnnetdareantentiatenlaeese 34 Change the printer driver to match the paper type and size cceccccceecceceeceeeeeeeeeeeceeeeeeeeteeeeeenees 36 Supported paper SIZ S eierens ena a a Eaa e EAE entre tte ane descente EA 37 Supported paper types sienne 39 LOA PAPER tIAYS issue siens daecaneedaa siacsilddanneee tus derneedseasedesucaseadidennmsnnadaed ant cnedd a Ei 41 Load the INPUT ray ser ienemedrtiennteat phone tianyeesdandonvemebiadanemeielacientgeelaienes 41 Tav CAPACI cea aaa cigs wenden ere nc d enced nce E etn fg te dune 42 Paper orientation for loading trays 0 eeceeeeeeeeeete cece eeecne eee eeeeaaeeeeeeeeaeeeeeeeeaaeeeeeeeenaaes 42 O RUM M CRIRE Eee DC EEEN 43 Cancel a print job with Windows sise 44 Basic print tasks With WINDOWS deetecvedanseactsaaseadacdedsbanncdedeessaencsedawaaanddedetabtaaaccdddabvansnctedubeanandadtenaien 45 Open the printer driver with WiNdOWS cccceceeeeeeeeeeeeneecaeeceeeeeeeeeeeeteeseesenetensaeaaeeaeeees 45 Get help for a
38. F Print Page Borders Page Order Right then Down Orientation Portrait Landscape E Rotated Cox Ecen a Select page orientation with Windows 1 On the File menu in the software program click Print 54 Chapter6 Print tasks ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab 4 Inthe Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotated option ENWW Print Printer Name Status Type Where US Idle 0 un ue LPTI Comment Page range Al Current page J Pages Enter page numbers and or page Print what Document Print All pages in range ph by commas For me 1 1 3 5 12 Copies Number of copies Le EE zh Pages per sheet 1 page k sastopas osaa a Selection Firing Shots PaperGuy Efe Fitna alr Services Document Options E Print on Both Sides Manually E Flip Pages Up Booklet Printing or 5 C Pases Per Sheet B5 by 11 inches E Print Page Borders Fes Did Copies Right then Down Copi o x 1 M ES i E Collate Orientation Portrait Landscape li E Rotated Ca Cok cance Ab C Hep Printing Shortcuts Paper Qualty Effects Finishing Color Services Docu
39. LLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 134 Appendix B Service and support ENWW HP s LaserJet imaging drum limited warranty statement for replacement imaging drums This HP Product is warranted to be free from defects in materials and workmanship for one year from installation This warranty does not apply to imaging drums that a have been refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem print samples and a copy of the configuration and supplies status page or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price
40. OTE If replacing another print cartridge you must close the print cartridge door before pressing the Cartridge button of the next print cartridge You do not need to wait for the product to calibrate when replacing the second print cartridge Instead press the Cartridge button for the next color to rotate the carousel into position After you have replaced the print cartridges the product calibrates NOTE After every other black cartridge change a cleaning page prints automatically to clean the fuser This cleaning page process takes two minutes to complete 10 When printing if you receive the status alert message Wrong Cartridge in lt Color gt Slot remove the print cartridge from the specified slot and compare the color label on the print cartridge to the color label in the slot to determine the correct print cartridge for the slot ENWW Manage supplies and accessories 85 Replace the imaging drum NOTE The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of installation The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30 of its estimated remaining life HP s Premium Protection Warranty applies only to the print cartridges for the product 1 Open the print cartridge door 2 Open the front cover
41. PTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson th cryptsoft com Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support licp1020series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com support ljcp1020series information Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com ENWW OpenSSL 139 Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the print cartridges A CAUTION Itis extremely important to remove the print cartridges before shipp
42. able temperature and or humidity levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements Special paper guidelines This product supports printing on special media Use the following guidelines to obtain satisfactory results When using special paper or print media be sure to set the type and size in the printer driver to obtain the best results A CAUTION HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper could damage the product Media type Do Do not Envelopes e Store envelopes flat e Do not use envelopes that are wrinkled nicked stuck together or e Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope e Do not use envelopes that have clasps snaps windows or coated e Use peel off adhesive strips that linings are approved for use in laser printers e Do not use self stick adhesives or other synthetic materials Labels e Use only labels that have no e Do not use labels that have exposed backing between them wrinkles or bubbles or are damaged e Use labels that lie flat e Do not print partial sheets of
43. aging drum can help ensure high quality print output Print when a print cartridge or imaging drum is at estimated end of life Supplies messages lt Supply gt Low message where lt Supply gt is the color print cartridge The product indicates when a supply level is low Actual print cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now This alert appears only when lt Supply gt Very Low is set to Stop lt Supply gt Very Low message where lt Supply gt is either the color print cartridge or imaging drum or a combination of multiple print cartridges and or the imaging drum The product indicates when a supply level is very low Actual print cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable Print quality problems may occur when using a supply that is at its estimated end of life The supply does not need to be replaced now unless the print quality is no longer acceptable Once an HP print cartridge has reached Very Low HP s Premium Protection Warranty on that print cartridge has ended HP s Premium Protection Warranty applies only to the print cartridge for this product The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of install
44. and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge and imaging drum memory chip does not contain information that can be used to identify a customer or user of the print cartridge and imaging drum or their product HP collects a sampling of the memory chips from print cartridges and imaging drums returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge and imaging drum might have access to this data as well Any third party possessing the print cartridge and imaging drum might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the memory chip cannot be used in an HP product 136 Appendix B Service and support ENWW End User License Agreement ENWW PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement bet
45. are included with the product Open the HP Embedded Web Server X To open the HP Embedded Web Server type the IP address or host name of the product in the address field of a supported Web browser To find the IP address print a configuration page Select Print configuration page on the Services tab in the Printer Preferences TIP After you open the URL bookmark it so that you can return to it quickly in the future HP Embedded Web Server features ENWW The table below describes the basic screens of the embedded Web server Use the HP Embedded Web Server network models only 75 Tab or section Description Status tab e Device Status Shows the product status and shows the life remaining of HP supplies with 0 indicating that a supply is empty Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies When the estimated life remaining is less than 10 but has not reached the estimated end of life Less Than 10 displays When a supply reaches its estimated end of life displays Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable When an HP supply has reached Very Low HP s Premium Protection Warranty on that supply ends The imaging drum s estimat
46. ate of the product Action Cartridge and attention lights blink sis o 0 ee 71 eee LA AUOT U Cartridge and ready lights are on ave A UO The print cartridge is very low and has reached the end of its estimated useful life When the supply has reached this condition the HP Premium Protection warranty for that supply has ended You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Press the Resume button to continue A non HP print cartridge in use Print cartridge is rotating The print cartridge has reached the end of its estimated useful life When the supply has reached this condition the HP Premium Protection warranty for that supply has ended You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Press the Resume button to continue No action is required Wait for the rotation period to end The product should enter the previous state when the rotation period is finished You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Non HP print cartridge in use and is very low No action is required Table 9 3 Wireless light patterns Light status State of the product Action Wireless light is off e Cp Wireless light blinks SSU The wireless connection is turned off Press and hold
47. ation The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30 of its estimated remaining life Enable or disable the At Very Low settings ENWW You can change the default settings at any time and do not need to re enable the settings when a new print cartridge is installed The lt Supply gt Very Low alert message displays when a print cartridge is set to Continue At Very Low Once an HP print cartridge has reached Very Low HP s Premium Protection Warranty on that cartridge has ended 1 Inthe Windows system tray right click the Device Settings SJ icon and then click the product name 2 Click the System Setup tab 3 From the At Very Low drop down list select one of the following options e Select the Continue option set the product to alert you that the print cartridge is very low but to continue printing e Select the Stop option to set the product to alert you and stop printing until you replace the print cartridge e Select the Prompt the default option to set the product to stop printing and prompt you to replace the print cartridge You can acknowledge the prompt and continue printing Manage supplies and accessories Manage print cartridges and imaging drums Print cartridge and imaging drum storage Do not remove the print cartridge or imaging drum from their packages until you are ready to use them HP polic
48. cement available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable Once an HP supply has reached Very Low HP s warranty on that supply has ended 2 Visually inspect the print cartridges and imaging drum for debris and damage See the instructions that follow Replace the print cartridge or imaging drum if necessary 3 If printed pages have marks that repeat several times at the same distance apart print a cleaning page If this does not solve the problem use the repetitive defects ruler in this document to identify the cause of the problem E a ea a a ae a a a a a ET Improve print quality 115 Print the Supplies Status page Use the control panel to print configuration and supplies status pages that give details about the product and its current settings A Print a supplies status page Select Print supplies status page on the Services tab in the Printer Preferences Page Description Configuration page Prints a list of the product settings Supplies Status page The supplies status page includes the following information e Approximate percentage of print cartridge life remaining e Warranty for print cartridges and imaging drum e Part numbers for HP print cartridges e Number of pages printed e Information about ordering new HP print cartridges and recycling used HP print cartridges e The imaging drum s estimated
49. closed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Print cartridge layout E b 1 Print cartridge E label 2 Plastic shield 80 Chapter8 Manage and maintain the product ENWW Imaging drum layout 9 1 Imaging drum E label Plastic shield ENWW Manage supplies and accessories 81 Replacement instructions Replace the print cartridges When a print cartridge approaches the end of its useful life you can continue printing with the current print cartridge until it no longer yields acceptable print quality Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that supply has ended All print defects or print cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement NOTE Once an HP print cartridge has reached very low the corresponding cartridge light on the control panel turns on 1 Press the Cartridge button of the print cartridge that requires replacement to rotate the print cartridge carousel for removal NOTE All doors must be closed when pressing the Cartridge button NOTE Wait until the Cartridge light is not flashing and the rotation sounds stops before op
50. colors used in text graphics and photographs Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color cast This setting is best for documents and grayscale viewgraphs 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to other colors and it produces the darkest black 70 Chapter7 Color ENWW Match colors For most users the best method for matching colors is to print SRGB colors ENWW The process of matching printer output color to your computer screen is complex because printers and computer monitors use different methods of producing color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor Print media Printer colorants inks or toners for example Printing process inkjet press or laser technology for example Overhead lighting Personal differences in perception of color Software programs Printer drivers Computer operating systems Monitors Video cards and drivers Operating environment humidity for example Keep these factors in mind when colors on your screen do not perfectly match your printed colors Match colors
51. common Mac problems 91 Self help In addition to the information in this guide other sources are available that provide helpful information HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer The HP Help and Learn Center is a product help tool that provides easy access to product information HP product Web support troubleshooting and regulatory and safety information Quick Reference Topics Several Quick Reference Topics for this product are available at this Web site www hp com support licp1020series You can print these topics and keep them near the product They are a handy reference for procedures that you perform frequently 92 Chapter9 Solve problems ENWW Solve problems checklist Follow these steps when trying to solve a problem with the product Step 1 Step 1 Make sure that the product is set up correctly Step 2 Check the cabling or wireless connection network models only Step 3 Check to see if any control panel lights are lit Step 4 Check the paper Step 5 Check the software Step 6 Test print functionality Step 7 Check the supplies Step 8 Try sending a print job from a computer Make sure that the product is set up correctly Make sure that the product is set up correctly 1 2 3 4 5 Press the power button to turn on the product or to dea
52. cordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho USA September 2010 For regulatory topics only 148 Appendix D Regulatory information ENWW European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity base models 149 Declaration of conformity wireless models Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 1001 01 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet Professional CP1025nw Regulatory Model Number BOISB 1001 0
53. ctivate the Auto On Auto Off mode Check the power cable connections Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet Make sure that the print cartridge is installed correctly If none of these measures restores power contact HP Customer Care Step 2 Check the cabling or wireless connection network models only 1 2 Check the cable connection between the product and the computer Make sure that the connection is secure Make sure that the cable itself is not faulty by using a different cable if possible Step 3 Check to see if any control panel lights are lit The control panel should indicate ready status If an error message appears resolve the error Step 4 Check the paper 1 2 ENWW Make sure that the paper that you are using meets specifications Make sure that the paper is loaded correctly in the input tray Solve problems checklist 93 Step 5 Check the software 1 Make sure that the product software is installed correctly 2 Verify that you have installed the printer driver for this product Check the program to make sure that you are using the printer driver for this product Step 6 Test print functionality
54. d environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTR
55. data No action is required The product is receiving or processing a print job ENWW Interpret control panel light patterns 97 Table 9 2 Control panel light patterns continued Light status Attention light blinks Ready light is on Attention and ready lights are on A Q State of the product The product is in manual feed mode Action Load the correct paper type and size into the input tray The product is waiting to print the second side of a manual duplex print job The input tray is empty Paper is jammed in the product The product has experienced a fatal error from which it cannot recover Load the input tray with the paper from the output bin Load the tray Clear the jam 1 Turn off the product and disconnect the power cable from the product 2 Wait 30 seconds and then reconnect the power cord and turn on the product 3 Wait for the product to initialize If the error persists contact HP customer support Attention and ready lights blink Paper is jammed in the product Clear the jam Cartridge light blinks oe e O 2 7 Nuss A U 98 Chapter9 Solve problems The print cartridge has rotated and is now accessible Access the print cartridge The print cartridge is missing or is not installed correctly Install the print cartridge ENWW Table 9 2 Control panel light patterns continued Light status St
56. de such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the exte
57. ds replacing the imaging drum at this point You do not need to replace the imaging drum at this time unless print quality is no longer acceptable Actual imaging drum life may vary The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of installation HP s Premium Protection Warranty applies only to the print cartridge for this product The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30 of its estimated remaining life Install lt Color gt Cartridge The cartridge is either not installed or not correctly installed in the product Install the print cartridge Jam in lt location gt lt location gt indicates the area where the jam has occurred Load Paper lt Type gt The product has detected a jam The tray is empty Clear the jam from the area indicated in the message The job should continue to print If it does not try reprinting the job If the message persists contact HP support Load print media into the tray Magenta Cartridge Low The print cartridge is nearing the estimated end of its useful life The product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptabl
58. e The print cartridge does not need to be replaced now This alert displays only if the product is customer configured to stop when the print cartridge reaches the very low threshold Magenta Cartridge Very Low Manual feed The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable The product is set for manual feed mode To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Load the correct media into the tray and then press the Resume button to print the job 102 Chapter9 Solve problems ENWW Alert message Description Recommended action Non HP lt Color gt Cartridge A non HP supply has been installed This message appears until an HP supply is installed or you press the Resume button If you believe you purchased an HP supply go
59. e 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir Www arcep fr Notice for use in Russia CyLLeCTBYIOT onpegeneHHbie orpaHnyeHna No ACNONL30OBAHUIO GeCNPOBOAHEIX ceTen CTAHAAPTA 802 11 b g c paGoue uacroro 2 4 Tu HaHHoe o6opygoBaHne MOXKET UCNONb30BaTbCA BHYTPU noMeLLeHU c HCNONL30BAHYEM gnanasoHa YacToT 2400 2483 5 Miu KaHanbi 1 13 Mpu UCNONL3OBAHUU BHYTPU NOMELLEHU MAKCUMANLHAA 3PDEKTUBHAA UZOTPONHO U3snyuaemaa MOLLHOCTE ONMM aonxHa cocTaBnaTk He Gonee 100MBT Korean statement So TAUA PES ADEM ASO R Dlo Taiwan statement EIR ERA EEEE HE BaP eR REA a et BRR SS gt FERSET AT gt ZR RER BAS E DUKAKIS at ZEEE PTR ARR EE ZE Ma RE Be Pe I TERR gt MEN CBIEEAY gt WARREN AEA MER lt i HPA SSH gt PRERANE ESE LIAR EE e ETS ee BRASS NAER LK ES Be ie E EE PRESI THE 156 Appendix D Regulatory information ENWW Index Symbols Numerics 2 sided printing Windows 50 A accessories ordering 129 130 partnumbers 130 acoustic specifications 142 ad hoc wireless netw
60. e job that the product is currently processing If more than one process is running pressing the Cancel gt lt button clears the process that currently appears on the product control panel 2 You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Change the paper size and type with Mac 1 On the File menu in the software program click the Print option In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button 2 3 4 Open the Finishing menu 5 Select a type from the Media type drop down list 6 Click the Print button Resize documents or print on a custom paper size with Mac Mac OS X 10 5 and 10 6 1 On the File menu click the Print option Use one of these methods 2 Click the Page Setup button 3 Select the product and then select the correct settings for the Paper Size and Orientation options 1 On the File menu click the Print option 2 Open the Paper Handling menu 3 In the Destination Paper Size area click the Scale to fit paper size box and then select the size from the drop down list Create and use printing presets with Mac Use
61. e solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Prevent paper jams ENWW To reduce the number of paper jams try these solutions 1 2 6 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it NOTE Always load paper so the short edge width enters the product first If you are printing on heavy embossed or perforated pa
62. e the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs The product might be in cool down mode The product does not print or it prints slowly 119 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or work
63. ed remaining life and installation date displays when less than approximately 30 of its estimated life remains e Device Configuration Shows the information found on the product Configuration page e Network Summary Shows the information found on the product Network Configuration page e Reports Allows you to print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors e Support button Provides a link to the product support page The Support button can be password protected e Shop for Supplies button Provides a link to a page where you can order supplies for the product The Shop for Supplies button can be password protected System tab e Paper Setup Allows you to change the paper handling defaults for the product Provides the ability to configure e Print Quality Allows you to change the print quality defaults for the product the product from your computer including calibration settings e Print Density Allows you to change the contrasts highlights midtones and shadows values for each supply e Paper Types Allows you to configure print modes that correspond to the media types that the product accepts e System Setup Allows you to change the system defaults for the product e Service Allows you to start the cleaning procedure on the product e Product Security Allows you to set or change the Administrator password e Support button P
64. eeeeeeaaeeeeseeenaeeeeeeeaees 17 Software for Mac COMPULETS sereinement ai i a aaa 18 Print WIth MAG oe ccxscdtateccesacataecassanencadeavdtndedile adedavilseandadanadeadenesvdeecacaiasudesusanaedvect desedaddsendesaceasatedadeesderavian 19 Cancela print job with Macs sennad cebavenactecebbassececchavagete TEONA 19 Change the paper size and type with Mac 00 ccccececeeeeeeeeeeeeceeaeceeeeeeeeeseeseesencnaeeaeeeeeees 19 Resize documents or print on a custom paper size with Mac ccccceeeeeeeeeeeeeeeeees 19 Create and use printing presets with MacC cccecceceeeeeeeeeeeeeeececeaeaaeeaeeeeeeeeeeeeeeteees 19 ENWW Print a cover page With Mac iE EEA 20 Print multiple pages on one sheet of paper with Mac ccccecccceeeeeeeeeeeeeeeteeeeeeeeeeeees 20 Print on both sides of the page duplex with Mac 0 0 0 eee eeceeeeeeeeeneeeeeeeeenneeeeeeettaeeeeeeeeaaes 21 Set the color options with Mac cccccccceceeceeeeeeeeeeeeeeeaeaaeceeeeeeeeeeeeeeeseeeseceeccaeaaeeeeeeeeeeeees 21 A COnMect the o dede Te PE ne EE Mi sieiaiveanieinatneeetcs 23 Supported network operating systems network models only 24 Printer Sharing disClaimMer eses ienen tanned nian nt tnaaea iden 24 Connect With USB siicsccicecsaasecceteceaasenchaudastaasatadccanssateddessaaagwateganahasadecsand acneedcevbaragduadeunagnenmnaseacadaneecbense 25 CD Installations sister enteressetie nen eehedncavavbiadvluasaeal e a
65. eeeeeseeaaeeees 123 Solve product software problems ss 125 Solve Common Mac problems sains rase t ns tt Tr a fn ie te 126 The printer driver is not listed in the Print amp Fax list c ccccccccccceccecceeeceeeceeeeeeeeeteeeeeees 126 The product name does not appear in the product list in the Print amp Fax list 126 The printer driver does not automatically set up the selected product in the Print amp BAXOUISE E EEE E cates areca les cha inv tne nr th see sent te dente ct tete Dei din 126 A print job was not sent to the product that you wanted 0 0 0 eeeeeeeeeeeeeeeeeeeeeeteeeeneeees 126 When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected cccccccccceceeceeeeeeceeeeeeeeeeeeeeeeteeeeeeaaaaeeeeeeeeeeeeeeseeseeennsaneeeees 127 You are using a generic printer driver when using a USB connection n 127 ENWW Appendix A Supplies and accessories cccccccccccssscessssseesecseeeeeeeeeeeeseceesacanassseeeeeseeeeeessaeaesaeaeasaessesseeseenenees 129 Order parts accessories ANd supplies cc ceeccecceceeceeeeeeeeeeeceaaeaeceeeeeeeeeeeeeeeesececenccccasaeeeeeeeeeess 130 Part MUIMDGES smart manne antenne Pansies ere aE Aa 130 Print cantridg s cecinere E EEE E EE 130 Imaging GUNNS siii oassiiri ann N AE E AO qidienens 130 Cables and interfaces ss 130 Appendix B Service and Support 2 sail e ieee eee ee ee net 131 Hewlett Pac
66. eferences 3 Click the Color tab 4 Select a color theme from the Color Themes drop down list oul m Printing Shortcuts Paper Qualty Effects Finishing Color Services Color Options Automatic H Manual Print in Grayscale 85 by 11 inches ca ok care ey C Hee e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 112 Chapter9 Solve problems ENWW 4 Click the Automatic or Manual setting e Automatic se
67. ening the print cartridge door 2 Open the print cartridge door 82 Chapter8 Manage and maintain the product ENWW 3 Grasp the old print cartridge by the center handle and remove 4 Remove the new print cartridge from the packaging Place the used print cartridge in the bag and box for recycling CAUTION To prevent damage to the print cartridge hold the print cartridge at each end Do not touch the roller on the print cartridge 5 Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the print cartridge 6 Remove the tape from the print cartridge Place the tape in the print cartridge box to return for recycling ENWW Manage supplies and accessories 83 7 Remove the protective shielding from the new print cartridge 8 Grasp the print cartridge by the center handle and insert into the product NOTE Compare the color label on the print cartridge to the color label in the carousel slot to make sure the print cartridge color matches the carousel position CAUTION If toner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric 84 Chapter8 Manage and maintain the product ENWW 9 Close the print cartridge door NOTE After closing the print cartridge door the Ready light and Attention A light will flash Allow up to three minutes for the product to calibrate N
68. entering the product IP address into the address line of a Web browser Click the System tab On the left side of the window click the Product Security menu Type the password in the Password box and type it again in the Confirm Password box oP D Click the Apply button Make note of the password and store it in a safe place ENWW Product security features 77 Economy settings Set Auto On Auto Off mode Auto On Auto Off is an energy saving feature of this product After a user specified time period the product automatically reduces its power consumption The product returns to the ready state when a button is pressed or a print job is received NOTE Although the product lights are off in Auto Off mode the product will work normally when it receives a print job Change the Auto On Auto Off setting You can change how long the product remains idle Auto Off delay before it enters Auto Off mode You can also select which events cause the product to turn on 1 In the Windows system tray right click the Device Settings Ej icon and then click the product name 2 Click the Device Settings button 3 Click the AutoOFF after delay button and then select the Auto Off delay from the drop down list 4 Under AutoON to these events click the desired events optional 78 Chapter 8 Manage and maintain the product ENWW Manage supplies and accessories Correctly using storing and monitoring the print cartridge and im
69. es Back Cover Size is Letter x Customs 8 5 by 11 inches Source is Tray one x Type is Unspecified x Print Quality ImageREt 2400 gt E Print all Text as Black ca 0k conce Apy C hep Scale a document to fit page size with Windows 1 On the File menu in the software program click Print ENWW Additional print tasks with Windows 63 2 Select the product and then click the Properties or Preferences button a re Status Ide Type o me eae Find Printer Where LPTI E print to file Comment Fim j Page range Copies al Number of copies i Hi Current page Selection Orage a a Z colate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom Punt All pages in range El Goes pecstie Maad El Scale to paper size No Scaling El me CE 3 Click the Effects tab Ping totus Pape Gui Fee ing Car Services Fit to Page E Print Document On Letter E M T Scale to Fit 100 of Normal Size p 85 by 11 inches Watermarks none z C First Page Only Edit wa 4 Select the Print Document On option and EL then select a size from the drop down list Firing Shouts Paper Gualiy Fit to Page V Print Document On
70. es 102 locating 107 output bin clearing 107 rear door clearing 108 trays clearing 109 Japanese VCCI statement 152 K Korean EMC statement 152 L labels printing Windows 60 landscape orientation changing Windows 54 laser safety statements 152 153 letterhead printing Windows 58 license software 137 light patterns 97 loading media input tray 41 lock product 77 M Mac changing paper types and sizes 19 driver settings 17 19 HP Utility 18 installing software 14 problems troubleshooting 126 removing software 16 supported operating systems 14 Macintosh resize documents 19 support 139 Macintosh driver settings custom size paper 19 managing network 31 matching colors 71 material restrictions 147 Material Safety Data Sheet MSDS 147 media custom size Macintosh settings 19 first page 20 pages per sheet 20 supported sizes 37 memory chip imaging drum description 136 memory chip print cartridge description 136 mercury free product 147 misprint error message 103 model number 5 multiple pages per sheet printing Windows 52 N n up printing selecting Windows 52 network disabling wireless 28 IP address configuration 15 26 operating systems supported 24 settings changing 31 settings viewing 31 network connections 26 Networking tab embedded Web server 76 Neutral Grays 70 non HP supplies 80 103 notes iii O online support 139 opening printer drivers Windows 45 operating environment
71. es button 3 Click the Paper Quality tab 4 Click the Custom button 5 Type a name for the custom size and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper amp NOTE Always load paper into the trays short edge first 6 Click the Save button and then click the Close button Select the paper type with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Type is drop down list click the More option 5 Select the category of paper types that best describes your paper and then click the paper type that you are using Print on both sides duplex with Windows Print on both sides manually 1 Load paper face up in the input tray 50 Chapter6 Print tasks ENWW 2 Onthe File menu in the software program click Print sh Print Ctrl P 3 Select the product and then click the Properties or Preferences button ees Find Printer Where LPTI E Print to File Comment E Manual duplex Page range Copies Al Number of copies 1 ma D Current page Selection Pages 7 Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document jal eo Print All pages in range Foose see tipage z Scale to paper size No Scaling z CE e 4 Cl
72. et teen EA GESE 93 Step 5 Check the software ccccecccecceeceeeceeceeneee eee ee eee eee eee eaaaaeaeeeeeeeeeeeeeeseeesnneenaeeaeeees 94 Step 6 Test print functionality ss 94 Step 7 Check the Supplies agcadiccstasstad dssseadalatuanssadeuadansaddedantessaadeldessaasdddadeassadmeiantenaaadeien 94 ENWW vii viii Step 8 Try sending a print job from a computer oe eee ee eee cette ee eeeenaeeeeeeeaaeeeeesenaas 94 Factors that affect product performance ss 95 Restore factory Settings 258 888 rick cera mandats ee eta Deka a aetna ead aches ee 96 Interpret control panel light patterns ss 97 status alert messages wach icin ah ean de a idea 100 Paper feeds incorrectly or becomes jammed eeeceeeeeeeeeecte eee cette eee eeeeaeeeeeeeeaaeeeeeeeenaeeeeeeneeaaas 105 The product does not pick UP paper eee eececccccceccecceeceeeeeeeeeeeeeeceeseeacaaaaeaaeaaeeeeeeeeeeeeees 105 The product picks up multiple sheets of paper cceceeeeeeeeeeeeeeeeeeeeececeeecaeecaeeaeeeeeeess 105 Prevent paper jaMS sisi Reina eed ie hed a diene dae ea eed 105 Clear jams ist ane en nt E ea end eee Lali 106 Improve iprint quality 8 rss cot as madame rte ne entend reel ade cue mentir ride 111 Use the correct paper type setting in the printer driver ecceeceeeeeeeeeeteeeeeteeeeees 111 Adjust color settings in the printer driver cc ccc ceeeeeeeeeeneeeeeeeeeeaeeeeeeeneeeeeeeeeneeeeenenaaes 112 Use paper that
73. example 1 3 5 12 Print what Document Print All pages in range ah perpa 1 page El Scale to paper size No Scaling El Printing Shortcuts Cardstock Heavy Thick Printing CE Glossy Presentation Printing 7 sb 1d inches P Type is x Snapshot Photos 4x6 Plain z ae Size is gt Envelopes legal x Print in Black and White SS Label Printing No E E 2 Sided Printing SaveAss Delete Reset No ca Cancel erty auto Printing Shortcuts Paper Qualty Effects Finishing Color Services Printing Shortcuts General Everyday Printing Sas 8 5 by 11 inches Ee 5 Presentation Pining Type is Px Snapshot Photos 4x6 HP Cover Matte 200g b a Size is Envelopes Letter z Print in Black and White SS Label Printing Ne z 2 Sided Printing SaveAs Delete Reset Na ca ECan ooy He ENWW 5 Select the print options for the new shortcut NOTE You can select the print options on this tab or on any other tab in the printer driver After selecting options on other tabs return to the Printing Shortcuts tab before continuing with the next step 6 Click the Save As button 7 Type a name for
74. for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment ENWW Environmental product stewardship program 147 Declaration of conformity base models Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 1001 00 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet Professional CP1025 Regulatory Model Number BOISB 1001 00 Product Options ALL Print Cartridges CE310A CE311A CE312A CE313A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 2006 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ENERGY USE Regulation EC No 1275 2008 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking C ac
75. ge HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the publishe
76. h surface 1 Make sure that the product is idle and the Ready _ light is on 2 Load paper in the input tray 3 In the Windows system tray right click the Device Settings Ej icon and then click the product name 4 Click the Device Settings tab 5 Click the Print Cleaning Page button NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Product updates Software and firmware updates and installation instructions for this product are available at www hp com support ljicp1020series Click Downloads and drivers click the operating system and then select the download for the product 90 Chapter8 Manage and maintain the product ENWW 9 Solve problems ENWW Self hel Solve problems checklist Factors that affect product performance Restore factory settings Interpret control panel light patterns Status alert messages Paper feeds incorrectly or becomes jammed Improve print quality The product does not print or it prints slowly Solve connectivity problems Solve wireless network problems Solve product software problems Solve
77. has a SSID name 4 When installation is complete disconnect the USB cable Remove software from Mac operating systems You must have administrator rights to remove the software 1 Disconnect the product from the computer 2 Open Applications 3 Select Hewlett Packard 4 Select HP Uninstaller 16 Chapter3 Use the product with Mac ENWW 5 Select the product from the list of devices and then click the Uninstall button 6 After the software is uninstalled restart the computer and empty the Trash Change printer driver settings for Mac Change the settings for all print jobs Change the default settings for all Change the product configuration until the software program is closed print jobs settings 1 On the File menu click the Print 1 On the File menu click the Print Mac OS X 10 5 and 10 6 button button 1 From the Apple menu click the 2 Change the settings that you want 2 Change the settings that you want System Preferences menu and on the various menus on the various menus then click the Print amp Fax icon 3 Onthe Presets menu click the 2 Select the product in the left side Save As option and type a name of the window for the preset 3 Click the Options amp Supplies These settings are saved in the button Presets menu To use the new settings you must select the saved 4 Click the Driver tab preset option every time you open a program and print 5 Configure the installed options
78. hoc wireless network The product communicates directly with other wireless devices without using a wireless router All devices on the ad hoc network must have the following e 802 11b g compatibility e The same SSID e The same subnet and channel e The same 802 11b g security settings Wireless security To make your wireless network easy to distinguish from other wireless networks use a unique network name SSID for your wireless router Your wireless router might have a default network name which is typically the manufacturer s name For information on how to change the network name see the documentation that came with the wireless router Chapter 4 Connect the product ENWW To prevent other users from accessing your network turn on WPA or WEP data encryption Wired Equivalent Privacy WEP WEP is the original native security mechanism in the 802 11 standard You create a unique key containing hexadecimal or alphanumeric characters which other users must provide before they can access your network Wi Fi Protected Access WPA WPA uses the temporal key integrity protocol TKIP for encryption and employs 802 1X authentication It addresses all known weaknesses of WEP You create a unique passphrase containing a combination of letters and numbers which other users must provide before they can access your network WPA2 provides the advanced encryption standard AES and is an improvement over WPA Install the product o
79. icate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 Product basics 2258 ni nid menti helene trie tidahnnGtaiatiniitinaiiinet 1 Product COMPArISOM fees M dan e leds tentes nn let et fins mdaiiqe 2 Environmental features sise 2 Accessibility features sic2svcesvetceseevectiedasedessierdieeds deals ni nes dere tree EEEE ere tem etant ange tua 3 Product VIEWS sosirii des dite aaa a aE E elec rte enter tie ele ete 4 Product front VISW 2eme are data dintannnede das caciadecans anti ann aaa Aaa a A 4 Product back views nn ennemies ide aan ERa E attendant 5 Serial number and model number location cccccccccceeeeeeeeeeeeeeeeteeseeeeeesccnencaeeaeeeeeeees 5 Control panel layout se sue ere vedere dires rea A E EE alain et i eae 6 2 Software for WING OWS isisisiisssssicassctaccaiececscses sania aieseaa eian aa EA a Er eari rar iaae tee vesuasaaessaandacbenssdianaseiessds T Supported operating systems for Windows ccccccceceeceeeeeeeeeeeeeeaaeaaeeeeeeeeeeeeeeteesecsaaaaaaeeeeeeeeeeeeeneees 8 Supported printer drivers for WiINdOWS ccccecceceeeeeeeeeeeecccaaeaaeceeeeeeeeeeeesedsecseccceaecaeeeeeeeeeeeeeeeeeess 8 Change print job settings for Windows ss
80. ice Settings button 5 Click the Calibrate Now button Check the print cartridges Check each print cartridge and replace it if necessary if you are having any of the following problems e The printing is too light or seems faded in areas e Printed pages have small unprinted areas e Printed pages have streaks or bands If you determine that you need to replace a print cartridge print the Supplies Status Page to find the part number for the correct genuine HP print cartridge 114 Chapter9 Solve problems ENWW ENWW Type of print cartridge Steps to resolve the problem Refilled or remanufactured print Hewlett Packard Company cannot recommend the use of non HP supplies either cartridge new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured print cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge that has the words HP or Hewlett Packard on it or has the HP logo on it Genuine HP print cartridge 1 The status alert message lt Color gt cartridge Very Low or Replace Color Cartridge if the printer has been customer configured to stop at Very Low appears on the computer screen when the cartridge has reached the end of its designated life The product indicates when a supply level is very low Actual cartridge life remaining may vary Consider having a repla
81. ick the Finishing tab Printing Shortcuts Paper Qualty Efed Fishing lor Services Document Options E Print on Both Sides Manually Flip P Off Lz Pages Per Sheet 8 5 by 11 inches der Copies Right then Down X Copy Orientation Portrait l Landscape i E Rotated Ca Co comen Eton tee ENWW Basic print tasks with Windows 51 5 Select the Print on Both Sides Manually check box Click the OK button to print the Paring Shots Paper Gualty feds Frishino Color Services first side of the job Document Options D au or ni j LL Pages Per Sheet nr Print Page Border L Copies M Right ther Down Copy 1 Orientation Portrait P Landscape F Rotated ca 0k cnca C Ay Hel 6 Retrieve the printed stack from the output bin and maintaining the paper orientation place it with the printed side facing down in the input tray 7 At the computer click the Continue button to print the second side of the job If at the product press the Resume button Print multiple pages per sheet with Windows 1 On the File menu in the software program click Print 52 Chapter6 Print tasks ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW Sta
82. imaging drum 6 Print cartridge door provides access to the cyan magenta yellow and black print cartridges 4 Chapter 1 Product basics ENWW Product back view 7 l Ke 3 HP internal network port network models only WN 1 Kensington lock 2 Rear jam access door 4 USB port 5 Power receptacle Serial number and model number location The label that contains the product and serial numbers is on the inside of the front cover ENWW Product views 5 6 Control panel layout Wireless button and light Press and hold the button to enable Wi Fi Protected Setup WPS network models only The light indicates the state of the wireless connection 2 5 e e o Cartridge buttons and lights When the print cartridge door is closed press the button to access the print cartridge of the corresponding color The light indicates the state of the print cartridge AN Attention light Indicates that the print cartridge door is open or other errors exist Ready light When the light is on the product is ready to print When the light is blinking the product is processing data Resume button X Cancel button Press to resume a print job Press to cancel a print job Chapter 1 Product basics ENWW 2 Software for Windows e Supported operating systems for Windows e Supported printer drivers for Windows
83. in Japanese Postcard Postcard JIS 100 x 148 mm 3 93 x 5 82 in ENWW Supported paper sizes 37 Table 5 2 Supported envelopes and postcards continued Size Dimensions Double Japan Postcard Rotated 148 x 200 mm 5 83 x 7 87 in Double Postcard JIS Custom Minimum 76 x 127 mm 3 x 5 in Maximum 216 x 356 mm 8 5 x 14 0 in NOTE When defining custom sizes using the printer driver always specify the short edge of the page as the width and the long edge as the length 38 Chapter5 Paper and print media ENWW Supported paper types For a complete list of specific HP brand paper that this product supports go to www hp com support ljcp1020series e Everyday o Plain Light Bond Recycled e Presentation o Matte paper Glossy paper Heavy paper Heavy glossy paper e Brochure Matte paper Glossy paper o Tri fold paper o Extra heavy paper o Extra heavy glossy paper e Photo Cover Matte cover paper Matte photo paper Photo glossy paper Glossy cards e Other Color laser transparency Labels Letterhead Envelope Heavy envelope Preprinted Prepunched ENWW Supported paper types 39 Colored o Rough Heavy rough HP Tough paper 40 Chapter5 Paper and print media ENWW Load paper trays Load the input tray r NOTE When you add new paper make sure that you remove all of the paper from the input tray and straigh
84. in laser printers Do not use paper that is designed only for use in Inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Improve print quality 113 Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Repeated marks occur on the printed pages Use the following procedure to print a cleaning page 1 Make sure that the product is idle and the Ready light is on 2 Load paper in the input tray 3 In the Windows system tray right click the Device Settings Ej icon and then click the product name 4 Click the Device Settings button 5 Click the Print Cleaning Page button 99 NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product Calibrate the product to align colors If you experience any print quality problems calibrate the product 1 Make sure that the product is idle and the Ready _ light is on 2 Load paper in the input tray 3 In the Windows system tray right click the Device Settings E icon and then click the product name 4 Click the Dev
85. ing the product A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the print cartridges avoid touching the rollers on them and store the print cartridges so that they are not exposed to light 2 Remove and retain the power cable interface cable and any optional accessories 3 If possible include print samples and 50 to 100 sheets of paper that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible 140 Appendix B Service and support ENWW C Specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions Environmental specifications ENWW 141 Physical specifications Table C 1 Physical specifications Specification HP LaserJet Pro CP1020 Color Printer Series Product weight 11 6 kg 25 6 Ib Product height 222 8 mm 8 77 in Product depth 410 2 mm 16 15 in Product width 399 6 mm 15 73 in 1 Values are based on preliminary data See www hp com support lico1020series Power consumption electrical specifications and acoustic emissions See www hp com support licp1020series for current information A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This wi
86. is number should not be confused with the product name or the product number s 3 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA September 2010 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity wireless models 151 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using con
87. ize ppm monochrome and 4 ppm color e Connectivity 802 11b g n wireless networking built in e Tray 150 sheets of 75 g m 20 Ib networking to connect to 10Base T 100Base TX networks e Output bin 50 sheets of 75 g m 20 Ib e internal networking HP internal networking port e Connectivity Hi Speed USB 2 0 port e Two sided printing duplexing Manual duplexing using the printer driver e Introductory print cartridge Supplied with product Environmental features Recycling Reduce waste by using recycled paper Recycle print cartridges by using the HP return process Energy savings Save energy with HP Auto On Auto Off Technology Manual duplex printing Save paper by using the manual duplex printing setting Print multiple pages per Save paper by printing two or more pages of a document side by side on one sheet of paper sheet Access this feature through the printer driver SS a oo sy 2 Chapter 1 Product basics ENWW Accessibility features The product includes several features that aid users with accessibility issues e Online user guide that is compatible with text screen readers e Print cartridges and the imaging drum can be installed and removed by using one hand e All doors and covers can be opened by using one hand ENWW Accessibility features 3 Product views Product front view 1 Output bin 2 Control panel 3 Power button 4 Main input tray 5 Front cover provides access to the
88. kard limited warranty statement ss 132 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 134 HP s LaserJet imaging drum limited warranty statement for replacement imaging drums 135 Data stored on the print cartridge and imaging drum cece eeeeeeeeee eee eentcaeeeeeeeeeeenaeeeeeeeeeenaaees 136 End User License Agreement isannens saisine 137 OPENSSL A Ra er es tn ms na ad md ee nie 139 Customer SUPPOMT sii cecus chanel de nnana dede henn aude etesunec nee dos pat ade na riaaa ne den aut eau aurai dan senc diet reste de 139 Repack the Product sisinio e aaea aaaea a aaa aa Eaa 140 Appendix G Specifications sc2cs scesctcszicissergcet anaana anbaan anit inan insu titi seen 141 Physical specificatonS niepo aA ste a AA nn nd EA A 142 Power consumption electrical specifications and acoustic emissions ccceceeeeeeeeeeeeeeeaeaeeees 142 Environmental specifications siessasoniiin iandae aaa E A AE aA EAA a E ile date sil 142 Appendix D Regulatory informatio iss isisissscacisniesscsxssrencesssuanvandacdasaetecceosancrieedsssaseaveniseiasanseedsssanciineassiasaneees 143 FUC TeQulations accoseeniiiii EEEE EE LE 144 Environmental product stewardship program ss 145 Protecting the environment pooecesiirisieeeiii dut lente clabessaedecsuteeveddedevsenaedeedaaeacte 145 OZONE PRODUCUOMN as iececstice Males ctate dena ane taue a a a aE ekaeceeenaatacacue inaueetss 145 Power co
89. ldschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden ENWW Safety statements 153 Substances Table China AeA ED aR AR DE E AE A di Pe il PRIME AY R H S AeA ED AO tH Pb if KM BIRIKA Bik ATE FER FR Hg Cd Cr VI PBB PBDE FTENS TEE X 0 X 0 0 0 Zell ELAR 0 0 0 0 0 0 HAL LSE 0 0 0 0 0 0 RU LA ZA EE X 0 0 0 0 0 TED fe X 0 0 0 0 0 0 ZR ELAM AT BURT ATRIA AT ERA EM ET SJ T11363 2006 AYR ill BER X RASTER BD A eI A ED TF SJ T11363 2006 AY Ril BEAK S FAB SCRE AD SBR ee Hi ETE Pay Th BE AU FE REEF BR se A i TTT EY Restriction on Hazardous Substances statement Turkey Turkiye Cumhuriyeti EEE Y netmeli ine Uygundur 154 AppendixD Regulatory information ENWW Additional statements for wireless products FCC compliance statement United States A Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposu
90. lines 34 special paper guidelines 34 printing Windows 60 special paper for covers printing Windows 62 specifications electrical and acoustic 142 environment 142 physical 142 status HP Utility Mac 18 Status tab embedded Web server 76 status light patterns 97 stopping a print request Windows 44 storing print cartridges 80 product 142 supplies counterfeit 80 incorrect error message 104 non HP 80 103 ordering 129 130 partnumbers 130 recycling 80 145 status viewing with HP Utility 18 supplies status page printing 116 support online 139 repacking product 140 supported media 37 160 Index System tab embedded Web server 76 TCP IP operating systems supported 24 technical support online 139 repacking product 140 temperature specifications 142 tips iii toner cartridges See print cartridges transparencies printing Windows 60 trapping 69 trays capacity 42 jams clearing 109 paper orientation 42 troubleshooting calibration 114 checklist 93 direct connect problems 120 jams 105 Mac problems 126 network problems 120 paper feed problems 105 repeating defects 118 two sided printing Windows 50 U uninstalling Mac software 16 uninstalling Windows software 11 USB configuring wireless network 16 28 USB cable partnumber 130 USB configuration 25 V view product 4 W warnings iii warranty imaging drum 135 license 137 print cartridges 134 product 132 watermarks
91. ll damage the product and void the product warranty Environmental specifications Table C 2 Environmental specifications Operating Storage Temperature 10 to 32 5 C 50 to 91 F 0 to 35 C 32 to 95 F Relative Humidity 10 to 80 10 to 80 1 Values are based on preliminary data See www hp com support ljcp1020series 142 Appendix C Specifications ENWW D Regulatory information ENWW FCC regulations Environmental product stewardship program Declaration of conformity base models Declaration of conformity wireless models Safety statements Additional statements for wireless products 143 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the follo
92. m 145 999 amp NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hittp www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet print cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For all HP LaserJet print cartridge recycling returns give the package to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center
93. meets HP specifications ccccccccceceeceeeeeeeeeeeeeeneeeaaeceeeeeeeeeeeeeeeeeeeeees 113 Printaicleaning Page rs et ok teeta ie a eat dialed ald Halts 114 Calibrate the product to align colors 00 0 0 eeceeeeeeeeeeetee tees eee eedaeeeeeeeeeiaeeeeeeeetaeeeeeesennaaees 114 Check the print cartridges sise 114 The product does not print or it prints slowly ss 119 The product does not print ss 119 The product prints slowly ss 119 solve connectivity problems vnesem inaro fus Mere nee rentes 120 Solve direct connect problems cccccccceccecceeeee eee eeeeeeeeeeeeeeeeeseceaeeaeeaeaeaaeeaaeaaeeaeeeeeeees 120 Solve network problems ss 120 Solve wireless network problems ss 122 Wireless connectivity checklist eee eeeeeeee eter eeeeeeeeeeeeeeeeeeeaeeeeeeeteeeeaeeeeeeteeenaaeeees 122 The product does not print after the wireless configuration completes 122 The product does not print and the computer has a third party firewall installed 123 The wireless connection does not work after moving the wireless router or product 123 Cannot connect more computers to the wireless product 123 The wireless product loses communication when connected to a VPN 0 eeee 123 The network does not appear in the wireless networks list 123 The wireless network is not functioning cc eeceeenee eee eeeeeeeee tere teeeeeeeeeeeeeeaaa
94. ment Options El Print on Both Sides Manually Flip Pages Up Booklet Printing ot nu Pages Per Sheet B5 by 11 inches 7 Print Page Borders Copies Copy i E Collate Orientation Portrait Landscape E Rotated Co cance Ab Hep Basic print tasks with Windows 55 Set color options with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Color tab 4 In the Color Options area click the Manual option and then click the Settings button 5 Adjust the general settings for Edge Control and settings for text graphics and photographs 56 Chapter6 Print tasks ENWW Additional print tasks with Windows Print colored text as black grayscale with Windows ENWW 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Print all Text as Black check box Click the OK button Additional print tasks with Windows 57 Print on preprinted letterhead or forms with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 58 Chapter6 Print tasks F Li I 1 F ii Lo
95. n an ad hoc wireless network You can connect the product wirelessly to a computer through a peer to peer ad hoc installation NOTE To accomplish this task you must temporarily connect the product to the network by using a network cable 1 2 9 10 Connect the network cable to the product and to the network Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page Find the IP address on the configuration page Open a Web browser and type the IP address into the address line The HP Embedded Web Server opens Click the Networking tab and select the Wireless Configuration link from the left pane Select the option to enable wireless networking and then disconnect the network cable In the Configuration Method area select the Create a new Ad hoc wireless network peer to peer option Provide a unique network name select a channel and select the type of security to use Click the Apply button Configure network settings View or change network settings ENWW Use the embedded Web server to view or change IP configuration settings 1 Print a configuration page and locate the IP address e If you are using IPv4 the IP address contains only digits It has this format XXX XXX XXX XXK e
96. n the product Wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support Close the door Fuser Error The product has experienced an error with the fuser Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If the error continues turn off the product disconnect the power cable wait at least 25 minutes and then reconnect the power cable and turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Use the power switch to turn on the product If the message persists contact HP support ENWW Status alert messages 101 Alert message Description Recommended action Imaging Drum Very Low The imaging drum is at the end of its useful life To ensure optimal print quality HP recommen
97. ndows 1 On the File menu in the software program click Print 2 Select the product and then select the number of copies Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 46 Chapter6 Print tasks 7 cde J Eile Edit Fage Setup es Print Ctrl P i sa Eo Find Printer ype Where LPTI E Print to File Comment F Manual duplex Page range Copies Al Number of copies J Current page Pages v Collate Enter page numbers and or page separated by commas For arte 1 3 5 12 Print what Document a a Print All pages in range Psor pocne pege x Scale to paper size No Scaling gt Gas ENWW 3 Click the Printing Shortcuts tab 4 Select one of the shortcuts and then click the OK button NOTE When you select a shortcut the corresponding settings change on the other tabs in the printer driver Create printing shortcuts 1 On the File menu in the software program click Print ENWW re ea el ee Printing Shortcuts E A Cardstock Heavy Thick Printing CE Glossy Presentation Printing r Lu Snapshot Photos 4x6 Envelopes Label Printing E lt m Type is Plain Size is Legal Prin
98. ne Type is ll Unspecified ii m A g 3 Print Quality ImageREt 2400 E Print all Text as Black ENWW 4 From the Type is drop down list click the More option 5 Select the category of paper types that best describes your paper NOTE Labels and transparencies are in the list of Other options 6 Select the option for the type of paper you are using and click the OK button ENWW Printing Shortcuts Paper Qualty Effects Finishing Color Services Paper Options El Use different paper Y Back Cover Size is Letter x Custom Source is Tray one x Type is HP Cover Matte 200g Plain lai Letterhead Falar aser Transnatanou Labels ca Unspecified o 8 5 by 11 inches Print Quality ImageREt 2400 E Print all Text as Black r Select Paper Type Everyday lt 96g Label Colored Rough Presentation 96 130g Letterhead Envelope Heavy Envelope PrePrinted PrePunched All Color Laser Transparency ls Heavy Rough HP Tough Paper Select Paper Type All Everyday lt 96g Presentation 96 1309 Brochure 131 1759 Envelope Photo Cover 1 Te Heavy Envelope PrePrinted PrePunched Colored Rough Heavy Rough HP Tough Paper
99. neer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so
100. ng to the same network Reconfigure the wireless setup for your product 124 Chapter9 Solve problems ENWW Solve product software problems Problem Solution A printer driver for the product is not visible in the Printer e Restart the computer to restart the spooler process If folder the spooler has crashed no printer drivers will appear in the Printers folder e Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable e Try plugging the USB cable into a different USB port on the computer An error message was displayed during the software e Reinstall the product software installation NOTE Close any applications that are running To close an application that has an icon in the task bar right click the icon and select Close or Disable e Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software e f necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints e Print a Configuration page and verify the product functionality e Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable e If trying to connect through a wireles
101. nnssesseesserrrrrnrrnrnnnn 62 Scale a document to fit page size with WINdOWS 0 0 0 ee cece eee eeneeeeeeeeetneeeeeeeeaaeeeeeeeeeaaas 63 Add a watermark to a document with Windows 000 eee ceeeeee eee eeeeneeeeeeteeeaeeeeeeeeeaeees 65 Create a booklet with Windows ss 65 TE GOlOM acacissvekicsdsnssieacacdssivadacessyansissaevasensanes mat sien ste sdne nie r el rats an nan en and ta anne Tes sivandee panes sane vansubssasizausonsieiammaies 67 AdJUSTCOIOF s2icteesccicdiastieedavaete here En nee le lente trente en dt e ant o tt net ent age nes tne eine een innn tte 68 Change the color theme for a print job sssini a aaan 68 Change the Color Options 2244s sacobdect savages nues ete E aut iebd faaedecsaad inane 68 Manual Color Optom 44888 cerises ame siennes s a E EA a tele des aE EEA a AA 69 Match Colors nee a den reste a ennemie it ea 71 8 Manage and maintain the product ocsscs ecsicscccsscecijeetecs feccunessad ends eee nel te ess hebn tan nant tte comme tel nnmnnn nanne neeem 73 Print information pages sienne 74 Print the configuration page sisi 74 Print the supplies status Page ccsceccececceeeeeeeeeteeeeeeaeeaeeaeceeeeeeeeeeadseseeesineaeeeeeeeeeeeeees 74 Use the HP Embedded Web Server network models only 75 Open the HP Embedded Web Server ss 75 HP Embedded Web Server features c cccccccccccecceeeeeeeeeeeeeeeeeeeeeeeeeeeetgeeetetedteeeneeseeees 75 Product Security features 2 5828 ne tt dr nie
102. nstallation click the Finish button 6 On the More Options screen you can install more software or click the Finish button 7 Print a page from any program to make sure that the printing software is correctly installed ENWW Connect with USB 25 Connect to a network network models only The product can connect to wired or wireless networks NOTE You cannot connect to a wired and wireless network simultaneously Wired connections take precedence Supported network protocols To connect a networking equipped product to a network you need a network that uses one of the following protocols e TCP IP IPv4 or IPv6 e Port 9100 e LPR e DHCP AutolP e SNMP e Bonjour e SLP e WSD e NBNS Install the product on a wired network Configure the IP address 1 Connect the network cable to the product and to the network 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 26 Chapter 4 Connect the product ENWW 3 4 Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page Find the IP address on the configuration report LASERJET PROFESSIONAL Self Test Configuration Install the software 1 a o P o Nog Quit all programs on the computer Install the software from the CD Follow the onscreen instr
103. nsumption ii teed te cdaasaaaaaaaaaeeeeeeeeeseeeeeeeeeeeeeetenes 145 Paper USE crichi hiana a a denstccebascasaed aa E a aaa Ea aa aa a a aa 145 PIASTICS nn re tn a A Dion annee a aa 145 HP LaserJet print supplies ss 145 Return and recycling instructions 20 0 0 cece cence eee eeeeeee an n E EAR 146 PADEr an E ie een tes des de teen reel ans eds 147 Material restrictions d antaen tant sieanacandatadehadadeavensabandaantensandaadecenaee 147 Disposal of waste equipment by users in private households in the European Union 147 Chemical substances ne 147 Material Safety Data Sheet MSDS ce ecteete rete eeetne eter eee eaaaeeeeeeeeeeaaeeeeeeeeeenaaes 147 FOR more INTORMALON naenin aiana a a a aa aa a a wands 147 Declaration of conformity base models sssssseessssssrrrsssetirrrsstttrrrttstttntnnttttnnnantttennnnsatnnnnnnntenn rnnt 148 Declaration of conformity wireless models ssssssssssssssrrreseeerrrsstttrrrnstttrnrststtnnnanatennnnntnnnnnnnnteen nnt 150 Safety Statements secioni AEEA TEE AAA AE EAA EAA Aa 152 Laser Sol eiee ieevusaatesastexueasbeaslocuevssesstaleavenedstateaadaue atiedadeeeeches 152 Canadian DOC regulations necerais EEE EAE E EE EEA EEEE 152 ENWW VCCI statement Japan cepedbuanecesesbiucteeeedeeecteeeeteescneccennenvena 152 Power cord INSIFUCUONS sasctctecsssscaneadceesassaduaeetiassnananduddgannaandaddeddannauadaceeteasamntacetansesanandtiaeds 152 Power cord statement Japan issu
104. nt the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be End User License Agreement 137 an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engi
105. ny printing option with WiNdOWS ccceeeeeeeeeeceeeeeceeeeeeeeteeeeeenetsnneeaeeees 45 Change the number of print copies with Windows ssssssssssssrirrrnnssnsseesttrnrrnnnnnnnnnssrerernnt 46 Save custom print settings for reuse with Windows 0000 eeeeeeeceeeeeeeee eee eentteeeeeeeeeeeeenaaees 46 Improve print quality with WINdOWS 0 ccccceecseceeeeeeeeeeeeeeeeeeeeee eee eteteteedeteeteeeeeeeeeeeeenea 49 Print on both sides duplex with Windows 0 cceeceeceeeeeeeeeeteeeeeeeeeeiaeeeeeeeeeneeeeeeeennaees 50 Print multiple pages per sheet with WINdOWS cceecceeceeeceeeeeeeeeeeeeeteeeeeeeeeteeteneeeees 52 Select page orientation with Windows c cece eee eeitiee eset ee eneeee sere tieeeeeeeetiaeeeeenenea 54 Set color options with WiNdOWS cccceeeeeeeeeeeeeeee cae caeeeeeeeeeeeeeeeeeeeceaaaaaaaaeaaeeeeeeeeeeeeees 56 Additional print tasks with Windows 00 cccceceeceeee eee e cece eee e eee eaaaeaeeeeeeeeeeeeeeeeeeeeeeseceaaeaeaasaaecaeecaeeees 57 Print colored text as black grayscale with Windows 0 ccceieeeeeeeetteeeeeeeetteeeeeeeenaaees 57 Print on preprinted letterhead or forms with WiNdOWS eccecceeeceeeeeeeeeeeeeeeeeteeeeeeeee 58 Print on special paper labels or transparencies with Windows 60 ENWW Print the first or last page on different paper with Windows ssssssssssnnns
106. ollow include a typical method Some software programs do not have a File menu See the documentation for your software program to learn how to open the print dialog Open the printer driver with Windows 1 On the File menu in the software program click Print sy Print Ctrl F 2 Select the product and then click the Print RS Properties or Preferences button Printer te mme Find Printer J Where UTI F Print to File Comment E Manual duplex Page range Copies Al Number of copies 1 Current page Selecbon nes a a r ia Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document y 70 Print All pages in range Done perte 1 page x Scale to paper size No Scaling e Ca Get help for any printing option with Windows 1 Click the Help button to open the online Help e CRE Printing Shortcuts Paper Quaity Effects Finishing Color Services Printing Shortcuts Cardstock Heavy Thick Printing Glossy Presentation Printing Type is Plain z a Snapshot Photos 4x6 TE Size is Envelopes legal x Print in Black and White A K fi OO0000 Label Printing Ne gt 2 Sided Printing Save As Delete No CE Cas o S ENWW Basic print tasks with Windows 45 Change the number of print copies with Wi
107. olor Part number HP LaserJet print cartridge 126A Black CE310A Cyan CE311A Yellow CE312A Magenta CE313A Imaging drums Item Description Part number Imaging drum Imaging drum CE314A NOTE The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of installation The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30 of its estimated remaining life HP s Premium Protection Warranty applies only to the print cartridges for the product Cables and interfaces Item Description Part number USB 2 0 printer cable 2 meter standard A to B cable C6518A 130 Appendix A Supplies and accessories ENWW B Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement HP s LaserJet imaging drum limited warranty statement for replacement imaging drums e Data stored on the print cartridge and imaging drum e End User License Agreement e OpenSSL e Customer support e Repack the product ENWW 131 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional CP1025 CP1025nw One year product exchange Imaging drum CE314A ships with product One year product exchan
108. or you press the Resume button Load the correct paper size in the input tray and then press the Resume button to print the job If you believe you purchased an HP supply go to www hp com go anticounterfeit Any product repair required as a result of using used supplies is not covered under warranty Supply status and features depending on supply status will not be available Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press the Resume button Wrong Cartridge in lt Color gt Slot Yellow Cartridge Low Yellow Cartridge Very Low A print cartridge is installed in the incorrect slot The print cartridge is nearing the estimated end of its useful life The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable Be sure that each print cartridge is in the correct slot Compare the color label on the print cartridge with the color label in the slot The product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is customer configured to stop when the print cartridge reaches the ve
109. ork configuring 31 description 30 altitude specifications 142 anticounterfeit supplies 80 B batteries included 147 bins output jams clearing 107 booklets printing Windows 65 C calibrating color 114 Canadian DOC regulations 152 canceling print job 19 canceling a print request Windows 44 cartridges non HP 80 103 part numbers 130 recycling 80 145 storage 80 warranty 134 cautions iii cleaning exterior 90 paper path 90 114 printer 90 ENWW color adjusting 68 calibrating 114 Edge Control 69 halftone options 70 manage 67 matching 71 Neutral Grays 70 printed vs monitor 71 using 67 color options setting Windows 56 color settings adjusting 112 Color tab settings 21 configuration page 74 connecting to a wireless network 27 connecting to the network 26 connectivity solving problems 120 USB 25 control panel status light patterns 97 conventions document iii copies changing number of Windows 46 counterfeit supplies 80 cover pages printing Mac 20 custom print settings Windows 46 custom size paper settings Macintosh 19 customer support online 139 repacking product 140 D declaration of conformity 148 150 default settings restore 96 defects repeating 118 disposal end of life 147 document conventions iii double sided printing paper loading orientation 42 drivers changing paper types and sizes 36 changing settings Mac 17 changing settings Windows 10
110. ork is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve connectivity problems 121 Solve wireless network problems Wireless connectivity checklist Make sure the network cable is not connected The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless set
111. ot need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Calibrating The product is performing the internal calibration process to ensure the best possible print quality Wait for the process to complete Cartridge Memory Error on lt Color gt The e label for one of the print cartridges cannot be read or is missing e Reinstall the print cartridge e Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product e Ifthe problem is not solved replace the cartridge Cool Down Mode After prolonged continuous operation or after printing on narrow paper the product must pause to cool Printing will continue when the product has cooled Cyan Cartridge Low The print cartridge is nearing the estimated end of its useful life The product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality
112. per use the manual feed feature and feed sheets one at a time Paper feeds incorrectly or becomes jammed 105 Clear jams 106 Chapter9 Solve problems ENWW Jam locations Jams can occur in these locations Output bin Rear door 3 Input tray Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Clear jams from the output bin ENWW A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty Paper feeds incorrectly or becomes jammed 107 1 With both hands grasp the paper and carefully pull it free from the product 2 Open and close the print cartridge door to reset the product Clear jams from the rear door 1 Open the rear door 108 Chapter9 Solve problems ENWW 2 With both hands grasp the paper and carefully pull it free from the product 3 Close the rear door Clear jams from the input tray 1 Remove the paper from the input tray ENWW Paper feeds incorrectly or becomes jammed 109 2 With both hands grasp the paper and carefully pull it free from the product 3 Open and close the print cartridge door to reset the product 110 Chapter9 Solve problems ENWW Improve print quality You can prevent most print quality problems by following these guidelines Use the correc
113. placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Print on both sides of the page duplex with Mac 1 2 3 4 5 Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Layout menu and click the Manual Duplex tab or open the Manual Duplex menu Click the Manual Duplex box and select a binding option Click the Print button Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half Go to the product and remove any blank paper that is in Tray 1 Retrieve the printed stack from the output bin and maintaining the paper orientation place it with the printed side facing down in the input tray At the computer click the Continue button to print the second side of the job If at the product press the Resume button Set the color options with Mac ENWW Use the Color Options menu or the Color Quality Options menu to control how colors are interpreted and printed from software programs 1 2 3 4 5 On the File menu click the Print option Select the driver Open the Color Options menu or the Color Quality Options menu Open the Advanced menu or select the appropriate tab Adjust the individual settings for text graphics and photographs Print with Mac 21 22 Chap
114. printing presets to save the current printer driver settings for reuse ENWW Print with Mac 19 Create a printing preset 1 On the File menu click the Print option 2 Select the driver 3 Select the print settings that you want to save for reuse 4 Inthe Presets menu click the Save As option and type a name for the preset 5 Click the OK button Use printing presets 1 On the File menu click the Print option 2 Select the driver 3 Inthe Presets menu select the printing preset NOTE To use printer driver default settings select the standard option Print a cover page with Mac 1 On the File menu click the Print option 2 Select the driver 3 Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button 4 Inthe Cover Page Type menu select the message that you want to print on the cover page 333 amp NOTE To print a blank cover page select the standard option from the Cover Page Type menu Print multiple pages on one sheet of paper with Mac 1 On the File menu click the Print option 2 Select the driver 3 Open the Layout menu 20 Chapter3 Use the product with Mac ENWW 5 6 From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 In the Layout Direction area select the order and
115. r Left Binding z Pages Per Sheet 8 5 by 11 inches C Print Page Borders Page Order Copies Right then Down x Copy 1 lt a Collate Orientation Portrait hl Landscape E Rotated ca Cok cancel C a C Hep ENWW 7 Color e Adjust color Match colors ENWW 67 68 Adjust color Manage color by changing the settings on the Color tab in the printer driver Change the color theme for a print job 1 2 3 4 On the File menu in the software program click Print Click Properties or Preferences Click the Color tab Select a color theme from the Color Themes drop down list Printing Shortcuts Paper Quaity Effects Finishing Color Services Color Options Automatic H Manual ettir Print in Grayscale 8 5 by 11 inches e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos e Photo Adobe RGB 1998
116. r Type All Color Laser Transparency Everyday lt 96q Labels Presentation 96 1309 Letterhead Brochure 131 175 Envelope y Heavy Envelope PrePrinted PrePunched Colored Rough Heavy Rough HP Tough Paper i Select Paper Type All Everyday lt 96q Presentation 96 1309 Brochure 131 1759 Photo Cover 176 221 Color Laser Transparency Heavy Envelope PrePrinted PrePunched Colored Rough Heavy Rough HP Tough Paper Additional print tasks with Windows 59 Print on special paper labels or transparencies with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 60 Chapter6 Print tasks F Li I 1 F ii Lo sg Printer ct 2 lt Status Ide Type ni Eind Printer Where LPTI E Print to fie Comment A DET Page range Copies al Number of copies 1 Le Current page Selection riens 1 Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document B Zoom Print All pages in range x Pages per sheet 1 page Scale to paper size No Scaling Faring Satai Peut fos ne Paper Options E Use different paper Fir OW f B Size is Letter Custom Source is Tray o
117. re limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruit
118. ride software program software program This the current session of the default printer driver settings procedure is most common software program and default product settings 1 On the File menu in the software program click Print 2 Select the product and then click Properties or Preferences 3 Change the settings on any of the tabs Default printer driver settings 1 Open the list of printers on These settings remain in effect You can override these settings your computer and select until you change them again by changing settings in the this product software program NOTE This method changes NOTE This step varies the default settings for the for each operating system printer driver for all software programs 2 Click Printer and then click Printing Preferences 3 Change the settings on any ENWW of the tabs Change print job settings for Windows 9 Change printer driver settings for Windows Change the settings for all print jobs until the software program is closed 1 2 On the File menu in the software program click Print Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Change the default settings for all print jobs 1 2 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using
119. rovides a link to the product support page The Support button can be password protected e Shop for Supplies button Provides a link to a page where you can order supplies for the product The Shop for Supplies button can be password protected NOTE The System tab can be password protected If this product is on a network always consult with the printer administrator before changing settings on this tab Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network This tab does not appear if the Provides the ability to change product is directly connected to a computer network settings from your computer 76 Chapter8 Manage and maintain the product ENWW Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Lock the product 1 You can attach a security cable to the slot on the back of the product Assign a system password Assign a password for the product so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server by
120. ry low threshold To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement 104 Chapter9 Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray try these solutions a 2 ey 3 4 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job NOTE Always load paper so the short edge width enters the product first Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try thes
121. s are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer NOTE The iMac keyboard is a non powered USB hub You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic printer driver instead of the driver for this product 1 Delete the generic printer driver 2 Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you 3 If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box ENWW Solve common Mac problems 127 128 Chapter9 Solve problems ENWW A Supplies and accessories e Order parts accessories and supplies Part numbers ENWW 129 Order parts accessories and supplies HP original print cartridge imaging drum and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Part numbers The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the product Print cartridges Item Cartridge number C
122. s connection make sure the network cable is not connected ENWW Solve product software problems 125 Solve common Mac problems The printer driver is not listed in the Print amp Fax list The product name does not appear in the product list in the Print amp Fax list The printer driver does not automatically set up the selected product in the Print amp Fax list A print job was not sent to the product that you wanted When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected You are using a generic printer driver when using a USB connection The printer driver is not listed in the Print amp Fax list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax list 3 Make sure that the cables are connected correctly and the product is on Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list Replace the USB or network cable with a high quality cable The printer driver does not automatically set up the selected product in the Print amp Fax list 1
123. s in range xj SR ne 1 page EJ EJ Scale to paper size No Scaling Additional print tasks with Windows 65 3 4 Click the Finishing tab Click the Print on Both Sides Manually check box In the Booklet Printing drop down list select a binding option The Pages Per Sheet ile automatically changes to 2 Pages Per heet 66 Chapter6 Print tasks Ping Stotas Pape Efe Fan al Services Document Options F Print on Both Sides Manually E Flip Pages Up Booklet Printing or a i 1 Pages Per Sheet EA Print Page Borders Fa E Copies Right then Down Copy E zj f i Orientation Pottrait h Landscape F Rotated i ca cancel ao Chep Printing Shortcuts Paper Quaity Effects Finishing Color Services Document Options T Print on Both Sides Manually rp ages O Booklet Printing oi X r Pages Per Sheet 8 5 by 11 inches _ Print Page Borders LES Copies pi Right then Down x Copy m toa 1 ical Il C Collate h Orientation Portrait Landscape E Rotated ca C 7 crea footy He Printing Shortcuts Paper Quaity Effects Finishing Color Services Document Options F Print on Both Sides Manually F Flin Panes Lin Booklet Printing Lette
124. s not successful try using the wireless network setup using the USB cable method Connect the product to a wireless network using a USB cable If your wireless router does not support WiFi Protected Setup WPS use this method to set up the product on a wireless network Using a USB cable to transfer settings makes setting up a wireless connection easier After the setup is complete you can disconnect the USB cable and use the wireless connection 1 Insert the software CD into the computer CD tray 2 Follow the on screen instructions When prompted select the Connect through a wireless network option Connect the USB cable to the product when prompted A CAUTION Do not connect the USB cable until the installation program prompts you 3 When the installation is complete print a configuration page to make sure that the product has a SSID name 4 When installation is complete disconnect the USB cable Install the software for a wireless product currently on the network If the product already has an IP address on a wireless network and you want to install product software on a computer complete the following steps 1 From the product control panel print a configuration page to obtain the product IP address 2 Install the software from the CD 3 Follow the on screen instructions 4 When prompted select the Connect through a wireless network option and then click the Next button 5 From the list of available
125. s radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice ENWW The telecommunications functionality of this product may be used in the following EU and EFTA countries regions Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Additional statements for wireless products 155 Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise a certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entr
126. s the product is ready press and hold the Resume button for two to three seconds to print a configuration page If successful try sending the job again If the control panel indicates the product has an error resolve the error and then try sending the job again Make sure the cables are all connected correctly If the product is connected to a network check the following items Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network o Make sure the network router hub or switch is turned on and that it is working correctly Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs The product prints slowly If the product prints but it seems slow try the following solutions 1 ENWW Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support ljcp1020series When you configur
127. s turned on and in the ready state 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart your computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 Make sure the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network ENWW Solve wireless network problems 123 3 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the service set identifier SSID for your network c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that your computer connects to a Print a configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer c Ifthe numbers are not the same the devices are not connecti
128. set identifier SSID e Determine the security password or encryption key for the wireless network Connect the product to a wireless network using WPS If your wireless router supports Wi Fi Protected Setup WPS this is the simplest way to set up the product on a wireless network 1 Press the WPS button on your wireless router 2 Press and hold the Wireless p button on the product control panel for two seconds Release the button when the wireless light starts blinking 3 Wait up to two minutes while the product establishes a network connection with the wireless router NOTE If this method is not successful try using the wireless network using USB cable method Connect the product to a wireless network using a USB cable If your wireless router does not support WiFi Protected Setup WPS use this method to set up the product on a wireless network Using a USB cable to transfer settings makes setting up a wireless connection easier After the setup is complete you can disconnect the USB cable and use the wireless connection 1 Insert the software CD into the computer CD tray 2 Follow the on screen instructions When prompted select the Connect through a wireless network option Connect the USB cable to the product when prompted A CAUTION Do not connect the USB cable until the installation program prompts you 3 When the installation is complete print a configuration page to make sure that the product
129. sg Printer ct 2 lt Status Ide Type ni Eind Printer Where LPTI E Print to fie Comment A DET Page range Copies al Number of copies 1 Le Current page Selection riens 1 Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document B Zoom Print All pages in range x Pages per sheet 1 page Scale to paper size No Scaling Faring Satai Peut fos ne Paper Options E Use different paper Fir OW f B Size is Letter Custom Source is Tray one Type is ll Unspecified 8 5 by 11 inches Print Quality ImageREt 2400 E Print all Text as Black ENWW 4 From the Type is drop down list click the More option 5 Select the Other option 6 Select the option for the type of paper you are using and click the OK button ENWW Paper Options El Use different paper Printing Shortcuts Paper Qualty Effects Finishing Color Services q x Custom 85 by 11 inches Source is Tray one z Type is Unspecified Print Quality HP Cover Matte 200g ImageRiEt2400 Plain Pat als renames El Print al Text as Black C ca enca ae EEE E r Select Pape
130. station might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection is 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again 120 Chapter9 Solve problems ENWW The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product c If the window displays round trip times the netw
131. t in Black and White No ca SaveAs Delete Reset No 2 Sided Printing C0 canoe Printing Shortcuts Paper Qualty Effects Finishing Color Services Printing Shortcuts General Everyday Printing 8 5 by 11 inches LE Glossy Presentation Printing l Type is WD snapshot Photos 46 HP Cover Maite 2009 x L Size is S Envelopes Latter z _ Print in Black and White SS Label Printing No z lt 2 Sided Printing SaveAs Delete eset No z ca Cx cancel Ao J Basic print tasks with Windows 47 2 Select the product and then click the Properties or Preferences button 3 Click the Printing Shortcuts tab 4 Select an existing shortcut as a base NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and then select a shortcut or if you select a aren shortcut all your adjustments are ost 48 Chapter6 Print tasks Print EA Printer Status Type 0 us um Where LPTI a oo Comment E Manual duplex Page range Copies all Number of copies ry Current page Selection Pages V Collate Enter page numbers and or page ranges separated by commas For
132. t paper type setting in the printer driver Adjust color settings in the printer driver Use paper that meets HP specifications Print a cleaning page Calibrate the product to align colors Check the print cartridges Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas Change the paper type setting for Windows 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Type is drop down list select the type of paper you are using and click the OK button Change the paper type setting for Mac 1 2 3 4 5 6 ENWW On the File menu in the software program click the Print option In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu Select a type from the Media type drop down list Click the Print button Improve print quality 111 Adjust color settings in the printer driver Change the color theme for a print job 1 On the File menu in the software program click Print 2 Click Properties or Pr
133. ten the stack of new paper Do not fan the paper This reduces jams by preventing multiple sheets of paper from feeding through the product at one time NOTE When printing on small sizes or custom paper load the short edge width into the product first 1 Load the paper face up top forward in the input tray 2 Adjust the guides until they are snug against the paper ENWW Load papertrays 41 Tray capacity Tray or bin Paper type Specifications Capacity Input tray Paper 60 220 g m 16 59 Ib 150 sheets of 75 g m 20 Ib Print quality is assured for HP media Envelopes 60 90 g m 16 24 Ib Up to 10 envelopes Transparencies 0 12 0 13 mm 0 0047 0 0051 Up to 50 transparencies in Postcards 135 176 g m 36 47 Ib Glossy 130 220 g m 35 59 Ib Paper orientation for loading trays If you are using paper that requires a specific orientation load it according to the information in the following table Paper type How to load paper Preprinted or letterhead Face up Top edge leading into the product Prepunched Envelope Face up Holes toward the left side of the product Face up Right short edge leading into the product 42 Chapter5 Paper and print media ENWW 6 Print tasks e Cancel a print job with Windows e Basic print tasks with Windows e Additional print tasks with Windows ENWW 43 Cancel a print job with Windows 1 If the print job is currentl
134. ter3 Use the product with Mac ENWW 4 Connect the product e Supported network operating systems network models only e Connect with USB Connect to a network network models only ENWW 23 Supported network operating systems network models only The product supports the following operating systems for wireless printing e Windows 7 32 bit and 64 bit e Windows Vista 32 bit and 64 bit e Windows XP 32 bit Service Pack 2 e Windows Server 2003 32 bit Service Pack 3 e Windows Server 2008 32 bit and 64 bit e Mac OS X v10 5 and v10 6 Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com 24 Chapter 4 Connect the product ENWW Connect with USB This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends using a cable that is no longer than 2 m 6 5 ft A CAUTION Do not connect the USB cable until the installation software prompts you to connect it CD installation 1 Quit all open programs on the computer 2 Install the software from the CD and follow the onscreen instructions 3 When prompted select the Directly connect to this computer using a USB cable option and then click the Next button 4 When the software prompts you connect the USB cable to the product and the computer 5 At the end of the i
135. the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Printing Preferences Change the product configuration settings 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Properties or Printer properties Click the Configure tab 10 Chapter2 Software for Windows ENWW Remove software for Windows Windows XP 1 Click Start and then click Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software Windows Vista and Windows 7 1 Click Start and then click All Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software ENWW Remove software for Windows 11 Supported
136. the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 138 Appendix B Service and support ENWW OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRU
137. the shortcut and click the OK button Se oo Printing Shortcuts Printing Shortcuts Paper Quality Effects Finishing Color Services S g oE Pino Fu Sie m 8 5 by 14 inches Type is J EI Snapshot Photos 4x6 HP Cover Matte 2009 z Size is Envelopes es Letter r a egal SS Executive S Label Printing Ss Ss SaveAs Delete ca Prerg Printing Shorouts r e Cardstoct Heary Thh Parting FE CEE w Serapmbed Photon t anm TPR THARI mm Sones Fapes Quaiey Gece rating Coir Services Unipeciied Se Erneicces 3 agt nnnn m Print in Black eed White Label Pring No x 2 Sided Piring Printing Shortcuts isi a sa Name Please type a name for the new printing shortcut Legal Size OK Cancel Improve print quality with Windows Select the page size with Windows ENWW 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Size is drop down list Basic print tasks with Windows 49 Select a custom page size with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferenc
138. ting 117 printing 117 print tasks 43 printer cleaning 90 printer driver configuring wireless network 28 printer drivers Mac changing settings 17 settings 19 printer drivers Windows changing settings 9 10 settings 45 printing configuration page 74 Macintosh 19 settings Mac 19 settings Windows 45 supplies status page 74 problem solving status light patterns 97 problem solving no response 119 slow response 119 product software for Windows 7 view 4 Q quality print settings Macintosh 19 R rear door jams 108 recycling HP printing supplies returns and environmental program 146 recycling supplies 80 removing Mac software 16 repacking product 140 repeating defects troubleshooting 118 repetetive defects troubleshooting 118 resize documents Macintosh 19 Windows 63 S safety statements 152 153 scale documents Macintosh 19 Windows 63 serial number 5 service repacking product 140 settings driver presets Mac 19 drivers 10 drivers Mac 17 shipping product 140 shortcuts Windows creating 47 using 46 size specifications product 142 software HP Utility 18 installing USB connections 25 Index 159 installing wired networks 15 27 problems 125 software license agreement 137 supported operating systems 14 supported Windows operating systems 8 uninstalling for Windows 11 uninstalling Mac 16 solving direct connect problems 120 network problems 120 special media guide
139. to www hp com go anticounterfeit Any product repair required as a result of using used supplies is not covered under warranty Supply status and features depending on supply status will not be available Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press the Resume button Not Connected Page Too Complex The product software cannot communicate with the product The product cannot process the page 1 Make sure the product is turned on 2 Make sure the USB cable is connected securely to the product and the computer Press the Resume button to continue printing the job but output might be affected Printer Mispick The print engine has failed to pick up a piece of media Reload the media in the input tray and press the Resume button to continue the job If the message persists contact HP support Printing Rear Access Door Open Replace lt Color gt cartridge The product is printing a document The door is open The product has been customer configured to stop when the supply level is very low Wait for printing to finish Close the door The product indicates when a supply level is very low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality
140. trols making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS PRUBRESERESREMAMMBS VCCI OBE CEO DIAZBERRNEE CT COREIA RERRCHATS CEL EBMELTWOETAM COR EN 2407 LEZ A YZEL T MASS SSE SHMOFCEMHVET Fiat EI gt TIL URRY RUALTHRSL Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 110 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan Amik MASH ERa RERET MASNER RE HORM CtRAKRECA EMC statement Korea Bs 712l Oo WIE 2F88 83 02 ANIASSSES F I AS Y85471 ISM FE DAMA AB AS SACE D SE NSA ASS ASC 152 Appendix D Regulatory information ENWW Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional CP1025 CP1025nw laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn lai
141. tteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Professional CP1025 CP1025nw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina nakymattomallelasersateilylle laitteen ollessa toiminnassa Ala katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bi
142. tting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Printing Shortcuts Paper Quality Effects a envices Color Options Automatic H Manual a x Print in Grayscale Color Themes RGB Color 8 5 by 11 inches Defaut sRGB CA Cox 7 cena oni Heb 5 Click the Print in Grayscale option to print a color document in black and white Use this option to print color documents for photocopying or faxing 6 Click the OK button Use paper that meets HP specifications ENWW Use different paper if you are having any of the following problems e The printing is too light or seems faded in areas e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Printed characters seem misformed e Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that is designed for use
143. tus Type Where Comment Page range al Current page Pages Enter page numbers and or page separated by commas A 13 1 3 5 12 Print what Document Pages per sheet 1 page Scale to paper size No Scaling x Print All pages in range Firing Shots PaperGusy Efe Fitna ir Services Document Options E Print on Both Sides Manually C Flip Pages Up Booklet Printing or p 1 m Pages Per Sheet 8 5 by 11 inches 1 Print Page Borders a Copies Font thenDown y Copy 1 B Collate Orientation Portrait Landscape E Rotated ca Cok cance C Apy C Hep Basic print tasks with Windows 53 4 Select the number of pages per sheet from a ee ls M ton the Pages Per Sheet drop down list Pirina Shotous Paper Gualy Etc Fishing Cater Senices Document Options E Print on Both Sides Manually Flip Pages Up Off Pages Per Sheet 8 5 by 11 inches rine rage boraers Page Order Copies Right then Down CE 1 Collat Orientation i Portrait Landscape E Rotated ca Cok cce C ay Helo 5 Select the correct Print Page Borders Page Order and Orientation options Puy Document Options E Print on Both Sides Manually Flip Pages Up Booklet Printing Off 2 Pages Per Sheet
144. uct to the factory default settings follow these steps 1 Turn the product off Disconnect the power cable from the product for 30 seconds and then reconnect 2 Turn the product on while you press and hold the Resume button for 10 20 seconds The Attention A light turns on 3 Release the Resume button The Attention A and Ready lights cycle while the product restores factory defaults 96 Chapter9 Solve problems ENWW Interpret control panel light patterns Table 9 1 Status light legend Symbol for light off Symbol for light on o Symbol for light blinking Table 9 2 Control panel light patterns Light status State of the product Action All lights are off The product is turned off Press the power button to turn on the product A Q The Auto On Auto Off feature has turned off the product No action is required The attention and ready lights are cycling o NE AK a The lights cycle during the formatter initialization period or when the product is processing a cleaning page No action is required Wait for the initialization period to end The product should enter the ready state when the initialization period is finished Ready light is on e Pri The product is in the ready state No action is required The product is ready to receive a print job Ready light blinks The product is receiving or processing
145. uctions When prompted select the Connect through a wired network option and then click the Next button From the list of available printers select the printer that has the correct IP address Click the Finish button On the More Options screen you can install more software or click the Finish button Print a page from any program to make sure that the printing software is correctly installed Install the product on a wireless network Before installing the product software make sure the product is not connected to the network using a network cable If your wireless router does not support Wi Fi Protected Setup WPS obtain the wireless router network settings from your system administrator or complete the following tasks Obtain the wireless network name or service set identifier SSID Determine the security password or encryption key for the wireless network Connect the product to a wireless network using WPS ENWW If your wireless router supports Wi Fi Protected Setup WPS this is the simplest way to set up the product on a wireless network 1 2 Press the WPS button on your wireless router Press and hold the Wireless button on the product control panel for two seconds Release the button when the wireless light starts blinking Wait up to two minutes while the product establishes a network connection with the wireless router Connect to a network network models only 27 NOTE If this method i
146. up again With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security The product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network The product does not print after the wireless configuration completes 1 2 3 4 Make sure the product is turned on and in the ready state
147. ween you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source co
148. wing measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 144 Appendix D Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready or Sleep mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is
149. y on non HP supplies Hewlett Packard Company cannot recommend the use of non HP print cartridges and imaging drums either new or remanufactured NOTE Non HP Laser Print Cartridge Use For HP printer products the use of a non HP toner cartridge or imaging drum or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP or refilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the supplies status page message says the cartridge is non HP or used HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the packaging differs from HP packaging Recycle supplies To recycle a genuine HP print cartridge or imaging drum place the used supply in the box in which the supply arrived Use the en
150. y printing cancel it by pressing the Cancel X lt button on the product control panel 134 NOTE Pressing the Cancel X button clears the job that the product is currently processing If more than one process is running pressing the Cancel gt lt button clears the process that currently appears on the product control panel 2 You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Windows Vista Click Start click Control Panel and then under Hardware and Sound click Printer Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel o Windows 7 Click Start and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel 44 Chapter6 Print tasks ENWW Basic print tasks with Windows The methods to open the print dialog from software programs can vary The procedures that f

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