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MyPBX Standard/GSM User Manual

1. gt Speed Dial Settings Status Monitor A Line Status Speed Dial Settings Basic Extensions Trunks Outbound Routes Phone Provisioning Options The prefix of speed dial 99 wv Save 3 Cancel Inbound Call Control A IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Add Speed Dial Show 0 Total 0 No Speed Dial Defined lt lt Previous Next gt gt 25 v Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings NISA Figure 3 5 14 3 5 15 Music on Hold Prompts The administrator can upload on hold music as follows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec The file size must not be greater than 1 8MB Upload Music on Hold Prompt WAV format GSM 6 10 6kHz Mono 1Kb sThe file size must not be larger than 1 6MBI Choose a file to upload Proch zet Upload 3X Cancel Figure 3 5 15 Page 89 CV Well mPBX 300R User Manual 3 6 Network Settings 3 6 1 LAN Settings DHCP If this option is set mPBX will use DHCP to get an available IP address from your local network Not recommended Enable SSH This is the advance way to access the device you can use the putty software
2. Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The Y will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Distinctive Ringtone mPBX support mapping to custom ring tone files For example if you configure the distinctive ringing for custom ring tone to Family the ring tone will be played if the phone receives the incoming call Enable Callback You can enable the callback function of this inbound route If you want to configure the callback function please refer to chapter 3 5 12 How do I configure distinctive ring tones Please refer to APPENDIX E Currently distinctive ringtone can be compatible with Well and Snom phone 2 Member Trunks Page 58 CV Well mPBX 300R User Manual This area allows you to select which trunks will be member trunks for this route To make a trunk a member of this route please move it to the Selected box 4 Business Days Define where the calls will be routed during Business Days Office Days Select one defined business days office days Office Hours Destination Configure where to route the incoming calls during office hours
3. Figure F 1 2 Send message with no PIN code and specified GSM port Format port portnumber phonenumber if the subject is port 9 12345678 the text of this email Welcome to Yeastar will be sent to the number 12345678 through GSM trunk 9 No pin code should be set by administrator Page 131 mPBX 300R User Manual To lears yeastar com 7 X Subject port 9 12345678 Photos v From Bing v 3 Emoticons SS SS OZ A Insert Attachments 83 Office docs E em sl B 72 U i 2 gt Tahoma Welcome to Yeastar Figure F 2 3 Send message with PIN code and default GSM port Format 500 pincodenumber phonenumber if the subject is 500 987 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through the first available GSM trunk 987 is the pin code set by administrator lears yeastar com X Subject 500 987 12345678 Insert A Attachments 3 Office docs Photos v b From Bing 3 Emoticons a0 R ZHS E e A A NEE Ilill il III H NI vi Tahoma Welcome to Yeastar Figure F 3 4 Send message with PIN code and specified GSM port Format 500 pincodenumber port portnumber phonenumber if the subject is 500 987 port 9 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through GSM trunk 9 987 is the pin code set by administrator lears yeastar com Z X Subject 500 987 port 9 1234567
4. Provider Name 192 1 Hostname IP Maximum Channels Transpart Qualify DTMF Mode 4 Je A 1 338 192 168 4 138 0 5060 First GSM Second alaw Fourth None e Third u law Fifth Mone UDP e DOD Settings Global DOD Associated Extension 601 e Add DOD w Save X Cancel Figure 3 3 2 6 3 3 3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks Page 36 mPBX 300R User Manual gt Outbound Routes Status Monitor Line Status Add Outbound Route Outbound Routes Basic Route Name Dial Pattern Extensions pstnout d Wd Edit X Delete Phone Provisioning Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings Figure 3 3 3 3 3 3 1 New Outbound Route Click New Outbound Route and fill in the corresponding information in the popup window 1 General Route Name Name of this Outbound Route Ex Local or Long Distance etc Dial Pattern Outbound calls that match this dial pattern will use this outbound route There are a number of dial pattern characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9
5. Line Status Basic Firmware Download Source Extensions Trunks Outbound Routes HTTP URL Phone Provisioning Reset Configuration to Factory Defaults HTTPURL C TFTP Serer Inbound Call Control Start IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 7 7 3 7 8 Storage Management You can check the information of the hard disk manage the disk and do some related configuration Device Information It s the information of the hard disk Disk Management You can format disk or clean up the disk here Note Please check if you need to back up these files before formatting or clearing up the hard disk Don t power off the device during the period Other Settings You can a Save Voicemails in the Disk b Save One Touch Recording Files in the Disk c Save CDR in the Disk If you want to enable auto recording please refer to Appendix I Page 106 mPBX 300R User Manual Logout Statuz Monitor el Line Status Hard Disk Information Device Information Model ST9320325AS Vendor ATA Type Direct Access Revision 0001 Disk Size 293 41 GB Storage Info 0 Disk Management Note Please backup the files in the hard disk before cleaning up or formatting it Internal Settines Options Business Hours Feature Codes SIP Se
6. is a label to help you identify this group in the group list Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially Ring each extension in the group one at a time Seconds to ring each member 1 If the strategy is Ring All Simultaneously it means set the number of seconds to ring this group before routing the call according to the Destination if No Answer settings 2 If the strategy is Ring Sequentially it means set the number of seconds to ring a single extension before moving onto the next one Page 55 CU Well mPBX 300R User Manual 2 Ring Group Members An extension can be made a member of this ring group by moving it into the Selected box 3 Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination New Ring Group Ring Group Name 625 Ring Group Number A245 Strategy Ring all simultaneously seconds to ring each member RO Ring Group members o Available Extensions Selected S004 SIF S002 SIF S003 SIF S004 SIP SODSCSIP SODB SIP SOD SIP SOD amp SIP Destination If Ma Answer End Call Extension Voicemail RingGroup Conference Room wf Sav
7. to access the device In the SSH access you can do more advance setting and debug Port the default is 8022 Hostname Set the host name for mPBX IP Address Set the IP Address for mPBX Subnet Mask Set the subnet mask for mPBX Gateway Set the gateway for mPBX Primary DNS Set the primary DNS for mPBX Secondary DNS Set the secondary DNS for mPBX IP Address2 Set the second IP Address for mPBX Subnet Mask2 Set the second subnet mask for mPBX Page 90 mPBX 300R User Manual WELLmPBX suits dB BE METTE cc s gt LAN Settings Status Monitor A Line Status LAN Settings Basic Extensions Trunks Outbound Routes Phone Provisioning DHCP No v Enable SSH Yes v Port 8022 Hostname mPBX IP Address 192 168 10 236 Subnet Mask 255 255 255 0 a Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Gateway 192 168 10 254 Primary DNS 192 168 10 253 Secondary DNS IP Address2 Subnet Mask2 Internal Settings A Options wv Save 3 Cancel Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 6 1 3 6 2 WAN Settings It supports three connection types DHCP obtain an IP automatically PPPoE Static IP Address DHCP If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP perform these
8. 3 7 3 System Prompts mPBX have prompts of many languages You can download the appropriate language you need mPBX can support American English Australian English Chinese Dutch French Canadian French German Greek Hungarian Italian Polish Portuguese Brazilian Portuguese Russian Spanish Mexican Spanish Turkish Thai Korean currently Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts Page 102 mPBX 300R User Manual Status Monitor 2 Line Status System Prompts Download Basic Prompts Download Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts m Extensions Trunks Outbound Routes Phone Provisioning Local Prompts English Inbound Call Control IVR Queues Custom Prompts Download Mode Auto Detection v E Prompts English X Ring Groups Inbound Routes Blacklist Download Internal Settings 2 Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Conferences Paninn Aronne Figure 3 7 3 3 7 4 Date and Time Set the date and time for mPBX Time Zone You can choose your time zone here Daylight Saving Time Set the mode to Automatic or disabled Automatically Synchronize With an Internet Time Server Input
9. 500 SIP S01 SIP 502 SIP 503 SIP SUA SIP 505 51P Member Trunks amp Available Trunks Selected patni END a voipprovider SIP pstnZ FXQ 8032 SIP patne FXQ GSM11 GSM BriTrunk7 BRI BriTrunkS BRI 192 166 5 190 SPS wf Save A Cancel Figure 5 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with O will be routed to the SIP Trunk 5 2 Incoming call 5 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit O to route the call to extension 500 and digit 1 to route the Page 117 CV Well mPBX 300R User Manual call to extension 501 1 Add IVR To add a new IVR go to IVR Create New IVR Edit IVR welcome Number 660 Name welcome Prompt 9 defaut Custom IVR Prompts Play times 3 gt wWaitexten D 3 m E Allow Dialing Other Extensions o EevyPress Events Key Action Destination U Connect to Extension sl User Extension 500 1 Connect to Extension User Extension 501 Timeout e Connect to Extension User Extension 500 Invalid amp 9 Connect to Extension User Extension 500 wf Save 3 Cancel Figure 5 4 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR Page 118 mPBX 300R User Manual ON Well create New
10. Caller ID Number Distinctive Ringtone o Enable Callback No w Callback Settings Member Trunks Available Trunks Selected v gt E GA LA W LG GA GJ to GA m LS CO Ei Ga On C ho 1 vu OO ooo Gl During Office Hours End Call Extension Extension 500 e Voicemail Voicemail 500 A Destination IVR IVR welcome e RingGroup RingGroup NationalSe Conference Room Conference Room 640 e DISA DISA test Queues Queues test igi Faxes Faxes 500 2 Outbound Routes Route Name toOCS r Figure G 2 Example 2 Step1 You set the DID number 6001 6099 in this example Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6001 to extension 6001 number 6002 to extension 6002 The destination you set below will be disabled if you set the Extension Page 135 CV Well mPBX 300R User Manual General Route Name amp BRI1 DID Number 6001 6099 Extension io Caller ID Number ol Distinctive Ringtone wel Enable Callback No e Callback Settings Member Trunks Available Trunks Selected gt fea Ea Se FXO lt a 5503301 FXO Figure G 3 Page 136 CV Well mPBX 300R User Manual APPENDIX H How to Use BLF Key to Cho
11. During Holidays Holiday Fax Detection Destination Ho Detect w Save 3 Cancel Figure 3 4 5 1 3 4 6 Blacklist Blacklist is used to block an incoming outgoing call If the number of incoming outgoing call is registered in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call Page 61 mPBX 300R User Manual Embedded Hybrid IP PBX for Your Businesses p P Blacklist Status Monitor A Line Status Add Blacklist Blacklist Blacklist Type 442215689 Both X Delete Basic Extensions Trunks Outbound Routes Phone Provisioning 10000 Inbound X Delete Inbound Call Control 4 IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Q Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 4 6 3 4 6 1 Create Blacklist Click New Blacklist to create a new number blacklist i Create New Blacklist Blacklist Humber Type wW Save 3 Cancel Figure 3 4 6 1 Blacklist number Enter the number you would like to block Type The number blocked for incoming or outgoing calls or both Page 62 mPBX 300R User Manual 3 5 Internal Settings 3 5 1 Options 1 General Ring Timeout Number of seconds to ri
12. End Calls Route the incoming calls to end calls System will auto hang up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to extension s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Route the incoming calls to a specific Conference Room DISA Route the incoming calls to a specific DISA Queues Route the incoming calls to a specific Queue Faxes Route the incoming faxes to a specific extension s mail address Note This function only supports T 38 faxes Outbound Routes Route the incoming calls to a specific outbound route This function is mainly used for the connection of two branches Page 59 mPBX 300R User Manual For example Company A locates headquarters in the USA with a branch B in China A and B both have mPBX phone systems Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B that can be done by this configuration Non office Hours Destination Configure where to route the incoming calls during non office hours 5 During Holidays Define where the calls will be routed during Holidays Holiday Select the which defined Holiday to use When a time is defined in both Business Days and Holidays it will be treated as Holidays Destinati
13. Page 128 ON Well mPBX 300R User Manual APPENDIX E How Do I Configure Distinctive Ring Tones Step On your IP phone navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Well s IP phone Preference Features DSSKeys ActionURL Voice Ring Tones DialPlan Internal Ringer Text Internal Ringer File Emergency wav Lei SE 2 Internal Ringer Text Internal Ringer File Emergency wav D 3 Internal Ringer Text o Internal Ringer File Emergency wav 4 Internal Ringer Text Internal Ringer File Emergency wav D 5 Internal Ringer Text Internal Ringer File Emergency wav D 6 Internal Ringer Text Internal Ringer File Emergency wav v 7 Internal Ringer Text Internal Ringer File Emergency wav Di 8 Internal Ringer Text RN Internal Ringer File Emergency wav D 9 Internal Ringer Text Internal Ringer File Emergency wav Lei 10 Internal Ringer Text Internal Ringer File Emergency wav D Confirm Cancel Figure E 1 Step2 Configure the Distinctive Ringtone on mPBX mPBX web interface Inbound Routes Edit Inbound Route fill in the Internal Ringer Text on Distinctive Ringtone Page 129 mPBX 300R User Manual ON Well Edit Inbound
14. The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The HU will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Page 37 CV Well mPBX 300R User Manual Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed For example if users must press O before dialing a phone number one digit should be stripped from the dial string before the call is placed Prepend these digits before dialing These digits will be prepended to the phone number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing Password The route password can be used to protect this route from being accessed without a password T 38 Support Enable T38 fax in this outbound route Only for SIP Trunk Memory Hunt Roun
15. mPBX 300R mPBX 300R E1 User Manual Version 10 16 43 65 CV Well mPBX 300R User Manual Contents Deg e ele OM EE 5 LM E te 5 1 2 Hardware Gpecifications eee e seen eee e eee eeeeeeeeeeeeeeeeeeeeeeennnas 6 1 2 1 Exterior EIERE 6 2 SY SUCMT Gel Ws acc T n 7 2 1 CONNECTION DIAWING ee ee ere Ee Dee Bee 7 2 2 Connecting Ethernet Une 7 2 PONVI FON WEE 7 Je Eet Le Un Cen EE 9 CMM e let S Or e EE 9 L AUS MODELO e 10 E D d NB ln AUG T M T 10 CNCNEL I rm 11 Sete iie TE TE t TU T T TITLE 11 ORC AE be A 20 3 355 Oltbourid ROUTES EEN 36 3 3 4 Phone Provisioning ccc cece cece cree nennen nnne nnn nnn 39 Ces INO Gi Ge guae Mn 47 css 47 BZ QU Lc 50 3 4 3 CUSTOM E gei 53 3 8 RING OTOU EE 54 3 4 5 Inbound ROUTES TE 56 BAF EE e RI EE 61 2 5 Internal Setting EE 63 CONG do rc 63 Dus 9 Du BUSINESS le te 65 3 9 5 Pedture ee EN 66 CES E gg ne TT T 69 CE RIMIS acude 74 3 5 6 Voicemail Gettinge ENEE REENEN E EEN 76 Seo SIV CCN mmm T 78 Deo EE 81 CMS CORPS CII C ING EE 82 Soe PAG Gi OWS E 83 Ne EN en e em 85 CV Well
16. DISA fnnferanrinn Si Internet Figure D 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure Name Call waiting Line Extension Label Line active for the phone Page 127 mPBX 300R User Manual Create New Phone General MAC 00156511189E Name Rela Call Waiting Key As send Line MW Linel Extension Label 500 Line Active Une Extension Label Line Active x Une Extension Label Line Active Line4 Extension Label Line Active Lines Extension Label Line Active COOC LineB Extension Label Line Active wf Save 3 Cancel Figure D 4 Step4 Turn on the power and connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can Skip this step to step 5 If the DHCP is disable please follow below step to enable it e g Well s IP Phone 1 Login IP phone s web page 2 Enable DHCP Internet Port WAN PCPort Advanced e pucP Q El NOTE Static IP Address DHCP ES The network configurations will IP Address 192 168 0 101 be acquired from DHCP server Subnet Mask Static IP Address Specify the IP address Subnet Default Gateway Mask Default Gateway Primary DNS Secondary DNS fields Primary DNS manually PPPoE SECHS Contact your ISP if it should be used PPPoE User Password Confirm Cancel Figure D 5 Step5 Finish
17. Enable this function here You can tick a Record Inbound calls b Record Outbound calls c Record Internal calls d Record Callback calls Page 138 CV Well mPBX 300R User Manual 2 Apply To Trunks Recording When ticked all calls through the selected trunks will be recorded Extensions Recording When ticked all calls made by the selected extensions will be recorded MvPBX Embedded Hybnd IP PBX for Your Businesses Logout Logout D Auto Recording Settings e gt Recording Settings Recording Logs Share Settings Password Settings Gerneral Preferences Note Confirm the Disk exists and in the correct format before enabling Auto Recording Enable Auto Recording z Yes Record Inbound Calls Record Outbound Calls Record Internal Calls Record Callback Calls m Apply To V trunks Recording Ali trunks Customized Selected Ia 1 5 6 Ile tens Zens Recording aii Extensions D Customized Figure I 2 1 3 Recording Logs Start Search You are able to search the record by Start Date to End Date Extension Trunk Duration and Communication Type The Record List You can choose the record to download or delete You can check the ID Time Callee Caller Trunk Duration second Communication Type of each record You can play download or delete the recording files Page 139 mPBX 300R User Manual b Auto Recording Logs e Start Date 28 Nov
18. Fall Excellent BRI Trunk Status Ok The ports connect correctly The port hasn t connected the PSTN line Service Provider Status Registered Succeed registration trunk is ready for use Failed Trunk registration failed E1 Trunk Connect Alarm Comment Z 9 18 The port hasn t connected the E1 line E1 line has connected PRI is in corresponding or can t communicate Im 9 Succeed 3 3 Basic 3 3 1 Extension Extension has two types Analog extensions FXS and VOIP extensions SIP extension or IAX extension Page 11 mPBX 300R User Manual Cutouse baut M0 Pan EN HU BU leema Spe 503 ep 503 SCH V EH Options hu Sp gu 5M Sta w Basinesa Hours op ep op 95 rur Ten Codes SP Seting WX Setings Morti feat Sata ps Ota v Figure 3 3 1 3 3 1 1 Analog Extensions FXS Edit Analog Extensions On the administration page of FXS extensions click Edit on the extension that you want to edit and modify the following information on the popup window 1 General Extension The numbered extension i e 6001 that will be associated with this particular User Phone Port The extension correspond port Name A character based name for this user i e Bob Jones Caller ID The Caller ID CID string will be used when this user calls another internal user 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail a
19. IAX Settings Voicemail Settings SMS Settings DISA Conferencing Paging Groups PIN User Settings Callback Settings Speed Dial Settings 1970 01 11 01 51 30 1970 01 11 01 50 40 1970 01 11 01 50 30 1970 01 11 01 27 59 1970 01 11 01 26 45 500 500 500 500 500 Figure 3 8 1 ANSWERED ANSWERED ANSWERED NO ANSWER ANSWERED X Delete Internal Internal X Delete X Delete X Delete X Delete Internal Outbound Internal n Goto lt lt Previous Next gt gt Page 1 Page 107 CV Well mPBX 300R User Manual 3 8 2 System Logs You can download and delete the system logs of mPBX Options Enable Hardware Log Save the infomation of hardware up to 4 log files Enable Normal Log Save the prompt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files gt System Logs Download Selected Logs X Delete Selected Logs web log Download X Delete Enable Hardware Log Enable Normal Log IV Enable Web Log l Enable Debug Log v Save X Cancel Figure 3 8 2 3 8 3 System Info General Information about hardware version firmware version and system uptime LAN Information about hostname MAC address IP address gateway Primary DNS and Secondary DNS Disk Usage Disk usage information Memory Usage Memory usage information Page
20. National ISDN type2 common in the US nil National ISDN type 1 dms100 Nortel DMS100 4ess AT amp T 4ESS 5ess Lucent 5ESS euroisdn EuroISDN qsig Minimalistic protocol to build a network with two or more PBX of different vendors Page 21 d ei f mPBX 300R User Manual PRI Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most PRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Reset interval The interval seconds of restart of unused channels Some PBXs don t like channel restarts so set the interval to a very long interval e g 100000000 or never to disable entirely If you are in Israel the following is important As Bezegq in Israel doesn t like the B Channel resets happening on the lines it is best to set the reset interval to never when installing a box in Israel Our past experience also shows that this parameter may also cause issues on local switches in the UK and China PRI Local Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Over Lap Dial Whether mPBX can dial this switch using overlap digits If you need Direct Dial i
21. Ring Out 30 Optional Settings af Save 3 Cancel Figure 4 1 4 2 User login Users can access the MRI web interface by navigating to the mPBX IP address using a web browser If you are unsure of this address please contact your Page 110 CU Well mPBX 300R User Manual network administrator WELLmPBX STEEN HENRIETTE gt mPBX Configuration Panel User Login User Name 500 Password eee Language English Login Reset Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here Embedded Hybrid IP PBX for Your Businesses P Weicemail Voicemail Folder New Y Call Recordings Viewing 1 1 x Delete g Move to Foider New Voicemail Settings Settings Figure 4 3 4 4 Call Recordings Users can play delete and download recorded files here Page 111 mPBX 300R User Manual Voicemail Call Recordings Voicemail Settings Settings Caller ID Time Options Viewing 1 1 Figure 4 4 4 5 Voicemail Settings Voicemail password new voicemail box password Enter again to confirm confirm new voicemail box password Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Enable Voicemail Check this box if the user should have a voicemail account Enable Send
22. 108 mPBX 300R User Manual gt System Information Status Monitor Line Status General Product Type Basic WELL mPBX 3OOR E1 Extensions Trunks Hardware Version Cited Fons v1 30 0000 0000 Phone Provisioning inbound Call Control 4 IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options f4 b5 49 05 04 58 Business Hours Feature Codes IP Address SIP Settings 192 168 10 236 IAX Settings Voicemail Settings Subnet Mask SMS Settings 255 255 255 0 DISA Figure 3 8 3 Page 109 CV Well mPBX 300R User Manual 4 Access MRI MRI mPBX Recording Interface Users may access MRI by logging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s User Web Interface option must be checked before the associated user can log into MRI Edit Extension 501 General Type Extension ji Password pincade501 Name 501 Caller DE 501 Voicemail Enable Voicemail o Voicemail Access PIN 20 51 Mail Setting Enable Send Voicemail Email Address Note Please ensure that the section SMTP Settings for Voicemail in the Voicemail Settings have been properly configured before using this feature Group Pickup Group Follow me PES f Voicemail t Number Follow me IV Mo answer Transfer to When Busy Other Options Call Waiting pno V User Web Interface
23. 2011 End Date 2E Nov 2011 Caller Callee Trunk aii Ss Duration Communication Type All Start Search Ji Delete the selectes records ID Time Caller Callee Trunk Duration second Communication Type 1 2011 11 28 14 47 29 6010 6019 o Internal 2 2011 11 28 14 48 40 18965163077 622 5503305 17 Inbound zl ie Ki i 3 2011 11 28 14 44 02 13811932113 625 5503301 199 Inbound 4 2011 11 28 14 42 37 ess 050 5s Internal 5 2011 11 28 14 41 54 6010 918965163077 5503306 1 Outbound zlar i AE At KI 6 2011 11 28 14 40 06 602 902255205754 5503506 10 Outbound T 2011 11 28 14 36 52 601 902787163070 5503305 72 Outbound i D E E E E E E E E 2011 11 28 14 34 17 8021 S030 28 Internal 4mm s 2011 11 28 14 35 59 13601019895 621 5503301 18 Inbound Pisy Gomis 10 2011 11 28 14 31 38 6010 6005 50 Internal Ser Gomis 11 2011 11 28 14 29 43 18915341870 622 5503306 Si Inbound zer mles 12 2011 11 28 14 29 25 6010 6019 17 Internal Fisy 13 2011 11 28 14 28 35 18280201429 622 5503306 40 Inbound Ser 14 2011 11 28 14 26 39 6056 9015915341870 5503505 OH Outbound Fisy 15 2011 11 28 14 24 45 6020 6016 18 Internal Pisy Figure I 3 LA Share setting Use this setting to share the recording file on the network User Name The user name to check the file Password The password to the user name Share Name The name of the folder showed on the network gt Share Settings Recording Settings Reco
24. If callback is enabled in the inbound route the mobility extension function of this inbound route will be disabled 10 Spy Settings mPBX allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls using the feature codes for each spy mode refer to Feature Codes page for more information Spy modes There are 3 spy modes available for choice Normal spy you can only hear the call but can t talk Whisper spy you can hear the call and can talk with the monitored extension Barge spy you can hear the call and talk with them both Note for example if 500 want to monitor extension 501 we need to enable the allow being spied for 501 and choose the spy mode for extension 500 Page 14 CV Well mPBX 300R User Manual Then pick up 500 and dial feature codes 501 to start monitoring when 501 is in a call Edit Extension 601 General Extension t9 501 Port 1 Name 601 Caller ID 9 601 Voicemail Enable Voicemail Voicemail Access PIN Ski 601 Mail Setting Enable Send Voicemail Email Address Note Please ensure that the section SMTP Settings for Voicemail in the Voicemail Settings have been properly configured before using this feature Flash Hook Flash Detection 1000 ms Group Pickup Group ee cm Follow me Always Se Voicemail Follow me iv Wo answer Transfer to Number v When Bu
25. NO 1 Click the NO 1 you can edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for mPBX VLAN over Wan VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Wan Default Gateway Set the Default Gateway for mPBX VLAN over Wan NO 2 Click the NO 2 you can edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for mPBX VLAN over Wan Page 98 mPBX 300R User Manual ON Well VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Wan Default Gateway Set the Default Gateway for mPBX VLAN over Wan WELLmPBX Mis BP EE Gm Qe TUE gt VLAN Settings Status Monitor Line Status Basic Extensions Trunks Outbound Routes Phone Provisioning Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings Vian Over Lan NO 1 VLAN Number VLAN IP Address VLAN Subnet Mask Default Gateway NO 2 VLAN Number VLAN IP Address VLAN Subnet Mask Default Gateway Vian Over Wan NO 1 VLAN Number VLAN IP Address IAX Settings Voicemail Settings VLAN Subnet Mask Default Gateway NISA Figure 3 6 6 3 6 7 VPN Settings A virtual priv
26. O Session expires hi Session minse D Session refresher Figure 3 5 4 3 5 5 IAX Settings 1 General Bind Port Port use for IAX2 registrations Default is 4569 Page 74 CV Well mPBX 300R User Manual Bandwidth Low medium high with this option you can control which codec to be used Min Registration Time Minimum duration in seconds of a IAX2 registration Default is 60 seconds Max Registration Time Maximum duration in seconds of a IAX2 registration Default is 1200 seconds 2 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call a law A PSTN standard codec used outside of North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive propr
27. PIN Users may be used to keep track of calls in relation to particular activities or clients They can also be used to keep track of calls by particular users or sets of users PIN entered are checked against those stored by the system If an invalid PIN is entered the PIN is requested again he system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number Page 85 ON Well he system administrator can also configure you to have to enter a PIN before making any external call mPBX 300R User Manual Name A character based name for this PIN list i e YeastarPIN PIN List Enter a list of one or more PINs One PIN per line Outbound Route PIN User can use those outbound route to make call out WELL mPBX Embedded Hybrid IP PBX for Your Businesses gt PIN User Settings Status Monitor REENEN Line Status PIN User Settings Add PIN User Basic Extensions No PIN Users Defined Trunks Outbound Routes Phone Provisioning Inbound Call Control IVR Options Access Code 99 Prompt for Entry pinuser entry Queues Custom Prompts Ring Groups Inbound Routes Blacklist Prompt for Failed Entry pinuser error f Save 3 Cancel Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings nica Figure 3 5 12 3 5 13 Call
28. Pickup Group did Follow me Alway Md Voicemail Follow me v No answer Transfer to Number lv When Busy Other Options Call Waiting DNDES User Web Interface Ring Out 30 Spy Settings Allow Being Spied Spy Modes M Optional Settings VoIP Settings NATO Enable SRTPO Qualify Transport UDP DTMF Mode Rrc2833 IP Restriction Enable IP Restriction Permitted IP address Subnet mask 1 amp 9 Permitted IP address Subnet mask 2 E Permitted IP address Subnet mask 3 Permitted P address Subnet mask 4 Ki f Enable Mobility Extension Mobility Extension Number w Save 3 Cancel Figure 3 3 1 2 Page 19 CV Well mPBX 300R User Manual 2 Add Multiple Extensions Go to Extensions gt VOIP Extensions gt Add Multiple Extensions 1 Choose the number of extensions that you would like to create 2 Choose the type of extension that you would like to create 3 Fill in the starting extension number Add Multiple Extensions Create 5 v SP extensions starting from 2UB Tip After pressing the Create Extensions button you may use the Modity selected Extensions button ta modify the properties for these extensions Create Extensions Figure 3 3 1 3 3 Edit VOIP Extension Click Edit on VOIP Extension administration page or click Modify Selected Extensions to edit extension 3 3 2 Trunk There are six types of trunks E1 T1 trun
29. Route allin General Route Name 9 allin DID Number Extension il Caller ID Number d Member Trunks 9 Available Trunks Selected patni FXO patn2 FXO I patnB FXQ GSM11 GSM BriTrunk BRI BriTrunkS BRI 8032 5IP ee voipprovider SIP During Office Haurs End Call Extension C Voicemail Destination fe IVR P P HingGroup RingGroup ringgroup defi Conference Room Conference Room 640 wv Figure E 2 Step3 Finish Page 130 CV Well mPBX 300R User Manual APPENDIX F How to Use Email to SMS How to use Email to SMS You need to send an email to the specified email address you set in Email Settings In this case it is lears yeastar com The content of this email will be sent to the number you want as message The subject title of the email will determine the number Here are some examples of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phonenumber if the subject is 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through the first available GSM trunk No pin code should be set by administrator To lears Qyeastar com 7 X Subject 12345678 Oe nma com Insert Attachments 58 Office docs kl Photos Lei From Bing v Ki Emoticons dd UI il M HH HH II NI ni NI Tahoma v 10 B I H j S amp A Welcome to Yeastar
30. Voicemail Once enabled the voicemail or Faxex will be sent to email as an attachment 7 MyPBX Embedded Hybrid IP PBX for Small Businesses gt Voicemail Settings Voicemail Voicemail Settings Call Recordings Voicemail Settings Settings Voicemail Password Enter again to confirm Email Address Enable Voicemail Enable Send Voicemail v Save X Cancel Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 4 5 4 6 Settings You can do some basic setting here Such as call forwarding DND Mobile Extension Number Page 112 ON Well MyPBX Voicemail Call Recordings Voicemail Settings Settings mPBX 300R User Manual Embedded Hybrid IP PBX for Small Businesses Logout Logout gt Settings Settings Always Follow Me M No Answer Transfer To iv When Busy e Voicemail C Number Call Waiting DNDO Ring B OutO 30 Mobile Extension Number X Save X Cancel Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 4 6 Page 113 CU Well mPBX 300R User Manual 5 Use mPBX oO e PSTN BRI Router 602 601 5 1 Make outbound call To make an outbound call we need to add trunk first There are five types of VoIP Trunk Analog Trunk FXO ports of mPBX connected to a local PSTN GSM Trunk GSM ports of mPBX connected to GSM Network BRI Trunk BRI ports of mPBX connected to a l
31. below to connect the mPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the mPBX back panel and plug the other end of the cable into a 100V 240V AC power outlet 2 Check the Power LED on the front panel A solid green LED indicates that power is being supplied correctly Page CV Well mPBX 300R User Manual Note Power off mPBX before exchanging modules and SIM cards Never connect two FXS ports on mPBX with telephone line Never connect PSTN line to the FXS ports on mPBX Never connect FXS ports of mPBX to any FXS ports of other device Never touch any chips on the mainboard of mPBX Please use the original AC adapter Never insert or detach the serial line when the power is on NA UU BWN Page 8 CV Well mPBX 300R User Manual 3 Managing mPBX 3 1 Administrator Login From your web browser input the IP address of the mPBX server If this is the first time you are configuring mPBX please use the default settings below IP Address http 192 168 5 150 Username admin Password password WELL mPBX Embedded Hybrid IP PBX for Your Businesses I4 gt mPBX Configuration Panel User Login User Name Password Language English z Login Reset Figure 3 1 Page 9 CV Well mPBX 300R User Manual 3 2 Status Monitor 3 2 1 Line Status MyPBX Embedded Hybrid IP PBX for Your Businesses gt Line Status Extensions J Fr
32. caller ID displays with the name of ring group queue IVR for example 5503302 ringgroup default Note To display IVR s name please press the key instead of the extension number directly Follow Me Prompt Configure whether to play a prompt please wait while trying to look at the person you are calling when transfer a call by follow me settings Invalid Phone Number Prompt Configure the prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is busy Dial Failure Prompt Configure the prompt when dial failed due to conjunction no available channel 2 Extension Preferences User Extensions The default value is 500 to 616 Ring Group Extensions The default value is 620 to 629 Paging Group Extensions The default value is 630 to 639 Conference Extensions The default value is 640 to 659 IVR Extensions The default value is 660 to 679 Queue Extensions The default value is 680 to 689 Page 64 mPBX 300R User Manual Status Monitor Line Status Ring Timeout 30 s Extensions Trunks Outbound Routes Phone Provisioning MAX Call Duration 6000 s Maximum Concurrent Calls 9 0 Music On Hold calmriver e inbound Call o Tone Region United States North America IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist HTTP Bind Pot 80 FXO Mode Fcc X Virtual Ring Back Tone No Disti
33. domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com gt DDNS Settings DDNS Settings Note DDNS allows you to access your network using domain names instead of IP address The service manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com DDNS is not running Enable DDNS DDNS Server dyndns org User Name Password Host Name y Save 3 Cancel Figure 3 6 8 Page 100 CV Well mPBX 300R User Manual 3 7 System Settings 3 7 1 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files CDR files created before the configured days will be moved to the Net Disk Auto Backup extends the allocated disk space for backing up critical files When properly configured mPBX will move all qualified files to a Windows PC every 30 minutes For the voicemail files and recoding files they must be created before Auto Backup has been configured How to configure External Storage please see APPENDIX B How to Configure Autobackup WELLmPBX suse RETE EE gt External Storage Settings Status Monitor Line Status nal Storage Basic The External Storage feature is used to extend storage space Once configured the files voicemail call recor
34. format designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 722 G 722 is a wideband speech coding algorithms which supports the bit rate of 64 56 and 48kbps wideband It s a broadband voice encoding of G series G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phones ADPCM G 729A H261 H263 H263p H264 MPEG4 Note If you would like to use G 729 please enter your license 4 QOS QoS Quality of Service is a major issue in VOIP implementations The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic When the network capacity is insufficient QoS could provide priority to users by setting the value 5 Advanced Settings Page 72 CV Well mPBX 300R User Manual From Field Where to get the caller ID in sip packet To Field Where to get the DID in sip packet 180 Ringing It is set when the telecom provider needs Usually it is not needed Qualify Send check alive packets to the sip provider Remote Party ID Whether send R
35. in outbound rules incoming rules etc Ex MyProvider Hostname IP Service provider s hostname or IP address 5060 is the standard port number used by SIP protocol Don t change this part if it is not required Domain VoIP provider s server domain name Username Username of SIP account Used for SIP trunk registration Authorization name Used for SIP authentication Leave this blank if not required Password Page 31 mPBX 300R User Manual Password of SIP account From User All outgoing calls from this SIP Trunk will use the From User In this case the account name for SIP Registration in From Header of the SIP Invite Online number Define the online number that expected by Skype Connect and some other SIP service providers Leave this field blank if it s no required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID set in the VOIP trunk screen Please note that not all the service providers support this feature Contact your service provider for more information Outbound Proxy Server A proxy that receives requests from a client even though it may not be the server resolved by the Request
36. packets 90 time interval 60 means 90 IP packets are allowed in 60 seconds New Auto Blacklist Rules Pot Protocol UDF IP Packets 3 Time Interval 9 seconds wf Save 3X Cancel Figure 3 6 4 3 b IP Blacklist Manage You can manage the IP addresses which are blocked automatically here Go Back to Firewall Rules Settings Attacked Time Protocol Attacked Port Source IP address 1970 Jan 8 19 58 UDP 5060 203 117 31 243 Figure 3 6 4 4 5 Other Settings Disable Ping Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop Al feature system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at least one TCP accept common rule must be created for port used for SSH Page 96 CU Well mPBX 300R User Manual access port used for HTTP access and port sued for CGI access 3 6 5 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers i e a scope configured for a given network You can set a local network NTP server for mPBX here too Basic Extensions Trunks Outbound Routes Routers 192 168 5 1 Auto Provision DHCP is not running Enable Subnet Mask 2552552550 Inbound Call Control Primary DNS 192 168 5 1 IVR Queues Custom Prompts Allow IP A
37. their phone 75 is default setting Disable Do Not Disturb Users may disable do not disturb by calling 075 on their phone 075 is default Page 68 CV Well mPBX 300R User Manual setting gt Feature Codes General 7 One Touch Record v Check Extension Voicemail ki 7 Voicemail Main Menu 02 fv Attended Transfer ki Attended Transfer Timeout 15 s fv Blind Transfer 03 7 Call Pickup 4 f Extension Pickup 04 7 Intercom S 7 Normal Spy 90 fv Whisper SpyO 91 fv Barge Spy 92 Call Parking Preferences Call Parking 6 Extension range used to park calls 690 699 Ex 690 699 Number of seconds a call can be parked for 60 Call Forwarding Preferences 7 Reset to Defaults 70 v Enable Forward All Calls S v Disable Forward All Calls 071 fv Enable Forward When Busy T2 V Disable Forward When Busy 072 V Enable Forward No Answer 73 Disable Forward No Answer 073 Forward to Number 74 lv Forward to Voicemail 074 v Enable Do Not Disturb 75 iv Disable Do Not Disturb 075 Figure 3 5 3 3 5 4 SIP Settings 1 General UDP Port Port use for sip registrations Default is 5060 T CP Port Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RTP port range RTP Port End End of RTP port range DTMF Mode Set default mode for sending DTMF Default setting rfc2833 Max Registration Subscription Time Maximum du
38. time could cause damage to the system Page 104 mPBX 300R User Manual WELLmPBX Sims SETTE gt Reset and Reboot Options Status Monitor Line Status Reboot System Basic Extensions Trunks Outbound Routes Warning Rebooting the system will terminate all active calls Phone Provisionin Reboot Inbound Call Control 4 Reboot System IVR Reset to Factory Defaults Queues Custom Prompts Ring Groups Inbound Routes Blacklist Warning A factory reset will erase all configuration data on the system Reset to Factory Defaults Please do not turn off the system until the RUN light begins blinking Any power interruption during this Internal Settings ZS time could cause damage to the system Options Business Hours Resetto Factory Defaults Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 7 6 3 7 7 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www joyce cz ovladace voip zarizeni Note 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When update the firmware please don t turn off the power Page 105 mPBX 300R User Manual b Update System Firmware Status Monitor Ge
39. use pattern matching to match a range of numbers The following patterns may be used Page 133 CV Well mPBX 300R User Manual X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The UU will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Extension Define the extension for DID number this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Destination If you don t set the extension you can set the destination of the call here Example 1 Step1 You set the DID number 5503XXX in this example Step2 You choose the destination Ring Group in this example The configuration of this example means when the incoming call with DID number 5503XXX 7 digits number start with 5503 will go to the destination Ring Group If you choose the destination please leave the Extension form blank Page 134 CV Well mPBX 300R User Manual create New Inbound Route x General Route Name BRIL DID Number 5503XXX Extension
40. 300R User Manual WELLmPBX subs BI B MIU ETT SE s Paging Groups 4 Paging Groups Status Monitor Line Status Paging Groups Basic Extensions Trunks Outbound Routes Phone Provisioning Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately in speakerphone mode Please note that this section is for configuring paging groups If you would like to configure Intercom settings please open the Internal Settings gt Feature Codes screen This feature is supported by the following SIP phones Yealink s T28 T26 T22 T20 T10T T9CM Other SIP devices may also work with this feature but are not officially supported Add Paging Group No Paging Groups Defined Inbound Call Control A IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings mica Figure 3 5 10 1 Paging Group Number Defines the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all users in the group to talk and be heard by all New Paging Group Faging Group Number Duplex 9 Paging Group members Available Extensions Selected 5OD SIP 50 SIF 502 51P 503 51P
41. 300R User Manual STUN Address The STUN server allows clients to find out their public address the type of NAT they are behind and the internet side port associated by the NAT with a particular local port This information is used to set up UDP communication between the client and the VOIP provider and so establish a call External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment External Host Alternatively you can specify an external host and the system will perform DNS queries periodically This setting is only required when your public IP address is not static It is recommended that a static public IP address be used with this system Please contact your ISP for more information External Refresh Interval If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples of this are as follows 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Please refer to RFC1918 for more information NAT Mode Global NAT configuration for the system The opti
42. 504 51P 505 51P 5OB SIP 5OT SIP wf Save 3X Cancel Figure 3 5 10 2 Page 84 CV Well mPBX 300R User Manual 3 5 11 DNIS Settings DNIS Dialed Number Identification Service is a telephone service that identifies for the receiver of a call the number that the caller dialed Note 1 DID number is not available in PSTN GSM UMTS trunks 2 If DID is not configured here all the calls via this trunk will show the DNIS instead of the original caller ID gt DNIS amp Note 1 PSTN trunk and GSM UMTS trunk do not need to set DID number 2 If you do not set the DID number all calls through this trunk will show the DNIS name as Caller Name Trunk Name Enable DNIS DNIS Name DID Number pstn4 FXO off Z wv Edit X Delete pstn5 FXO off wv Edit X Delete pstn6 FXO off wv Edit X Delete BriTrunk8 BRI off wv Edit X Delete BriTrunk7 BRI off wv Edit X Delete Figure 3 5 11 3 5 12 PIN User Settings PIN User are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes If user use PIN User call out system will auto record the PIN in the call detail records 1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered 2 PIN User mPBX can store a number of PIN Users
43. 55 255 255 0 Primary DNS 192 168 5 1 Inbound Call Control 554 IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist f Save 3 Cancel Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings DISA Conferencing Paging Groups PIN User Settings Speed Dial Settings Music On Hold Prompts Secondary DNS Allow IP Address From 192 168 52 To 192 168 5 254 Network Settings A LAN Settings WAN Settings Firewall DHCP Server UI ADL Debbie ze Figure D 2 Step3 Configure phones on mPBX auto provision page 1 Login mPBX web interface Basic Auto Provision Create New Phone E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help Q sak E x a Le ES Search Sf Favorites a d s E Address http 192 168 5 186 cgi WebCGI 1000 v Eilen iE y B Embedded Hybrid IP PBX for Small Businesses MyPBX y b Auto Provision Status Monitor l A Phone Basic UN Create New Phone Extensions Trunks MAC Outbound Routes auto Provision Upload afl Inbound Call Control Name Extension IVR gt IP phone KI Queues ry x Custom Prompts Scan Yealink Phone Ring Groups Inbound Routes Blacklist Mac Address List Internal Settings E Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings
44. 8 Insert H Attachments og Office docs 130 Foe Photos v ei From Bing v 3 Emoticons ez A A gt mmm II I I nAi Iy t Tahoma Welcome to Yeastar Figure F 4 Figure 3 53 Page 132 CV Well mPBX 300R User Manual APPENDIX G How to Use DID Direct inward dialing DID also called direct dial in DDI in Europe and Oceania is a feature offered by telephone companies for use with their customers private branch exchange PBX systems In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer s PBX and allocates a range of telephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk mPBX support DID you can configure DID in inbound route Related settings DID Number Extension Destination create New Inbound Route x m General Route Nam DID Number Extension o Caller ID Number Distinctive Ringtone o Enable Callback No e Callback Settings Member Trunks Available Trunks Salscted 5503301 FXO S E tt 5503306 F1 a El petn FXO t3 pstn FRO i pstn8 FEO Figure G 1 DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also
45. 8 5 0 255 255 255 0 for IP from 192 168 5 0 to 192 168 5 255 MAC Address Page 94 CV Well mPBX 300R User Manual The format of MAC Address is XX XX XX XX XX XX X means 0 9 or A F in hex the A F are not case sensitive Action Accept Accept the access from remote hosts Drop Drop the access from remote hosts Ignore Ignore the access New firewall rule Name Description Protocol Por D ipe MAC Address t Action wf Save 3 Cancel Figure 3 6 4 1 3 Auto Defense Port Auto defense port e g 8022 Protocol Auto defense protocol TCP or UDP Rate The maximum packets or connections can be handled per unit time E g Port 8022 Protocol TCP Rate 10 minute means maximum 10 TCP connection to port 8022 can be handled per minute the eleventh connection will be refused directly New auto defense rule Port 0 Protocol Rate wf Save 3 Cancel Figure 3 6 4 2 Page 95 CV Well mPBX 300R User Manual 4 IP Blacklist You can set some packets accept speed rules here When a IP address which hasn t been accepted in common rules sends packets faster than the allowed speed it will be set as black IP address and blocked automatically a New Rule Port Auto defense port Protocol Auto defense protocol TCP or UDP IP Packets Allowed IP packets number in the specific time interval Time interval The time interval to receive IP packets For example IP
46. C How to Configure NAT setting sese mmm nnn 124 APPENDIX D How to Use Auto Provision eese mnn 126 APPENDIX E How Do I Configure Distinctive Ring Tones eere 129 APPENDIX F How to Use Email to SMS cssseeeeeenne mmm nnns 131 APPENDIX G HOW to Use KT RRE 133 CV Well mPBX 300R User Manual APPENDIX H How to Use BLF Key to Choose the PSTN line 137 APPENDIX I How to Enable Auto Recorginmg nmn 138 US Wee Un EE 138 LZ RECON Wen gin Te EE 138 L3 Recording LOGS oesceosensdnisbcrscssk vua teda sixvadvXpiataduE stencdxd a A e ii 139 REN Tu e c 140 1 5 Password Setting EE 142 APPENDIX J How To Install Hard Disk esee nnn 143 Page 4 CV Well mPBX 300R User Manual 1 Introduction mPBX 300R IP PBX for Medium Businesses mPBX 300R is a standalone embedded hybrid PBX for medium businesses and remote branch offices of larger organizations 1 300 users per site mPBX also offers a hybrid solution a combination of VoIP applications using legacy telecom equipment alternative for enterprises who are not yet ready to migrate to a complete VoIP solution Applications 1 1 Features e Paging Zone Paging e Call Transfer e Ring Group e Call Waiting e Route by Caller ID e Optional Hard disk e Q e QOS Page 5 CV Well mPBX 300R User Manual 1 2 Hardware Specifications 1 2 1 Ext
47. Inbound Route General Route Name allin DID Number Extension Caller ID Number Distinctive Ringtone e Member Trunks amp Available Trunks Selected pstn1 FXQ pastn2 FXQ pstnS FXQ GS5M11 GS5M BriTrunk BRI BriTrunkS BRI 8032 SIP voipprovider SIP JOUL During Office Hours C End Call C Extension Extension 500 C Voicemail Voicemail 500 Destination Ge WNR C RingGroup RingGroup ringgroup defi C Conference Room C DISA C Faxes Faxes 500 w C Outbound Routes amp Outside Office Hours C End Call Extension C Voicemail Voicemail 500 Destination GG WR C HingGroup RingGroup ringgroup defi C Conference Room C oss C Faxes C Outbound Routes amp Save 3X Cancel Figure 5 5 Page 119 CV Well mPBX 300R User Manual APPENDIX A FAQ Q1 How to Register SIP device A1 1 Register SIP soft phone Download the x lite softphone from counterpath website www counterpath com After install the x lite right click the panel and select the SIP Account setting and then configure it Display Name 500 User Name 500 Password 500 Authorization Name 500 Domain 192 168 5 150 2 Register IP Phone for example Well s T28 IP Phone a Connect the T28 s Internet port to the switch And it can get the IP from your route b Press the OK key on T28 to get the IP of T28 C Put the IP on web browser then y
48. Japan suitable in Japan v23 Japan pure suitable in Japan DTMF suitable in Denmark Sweden and Holland Caller ID Detection For fxo trunks this option forces mPBX to clarify Caller ID incoming calls Edit Analog Trunk pstn4 Trunk Name pstn4l Volume Setting 40 Busy Detection Busy Detection Yes T Busy Count 4 Busy Interval 1 Busy Pattern Frequency Detection No hi Busy Frequency Polarity Detection No T Advanced Options Caller ID Start Ring x Caller ID Signaling Bel USA v Caller ID Detection Yes Figure 3 3 2 3 3 3 2 4 GSM UMTS Trunk 1 Edit GSM Trunk 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex GSM9 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed Page 30 CU Well mPBX 300R User Manual Pin Code Please enter your SIM card pin code here if your card has a pin code General Trunk Name GSM13 Volume Setting 40 PIN Code nf Save 3t Cancel Figure 3 3 2 4 3 3 2 5 VOIP Trunk 1 Add SIP Trunk Input correct SIP information provide by VOIP provider Inaccurate information will prevent the trunk from registering 1 General setting Type SIP Identifies whether the trunk sends and receives calls using the VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed
49. Min Message Time Seconds EJ Inbound Call Control Ask Caller to Dial S i I IVR Delete Voicemail I Queues Operator Breakout from Voicemail Yes J PRETI Destination welcome EJ Ring Groups E Inbound Routes Greetina Settinas Blacklist Busy Prompt Sp greeting E Internal Settings A Unavailable Prompt Skip greeting H Options Leave a Message Prompt Skip greeting Business Hours Feature Codes Playback Options ar zeng Announce Message Caller pe TI IAX Settings Announce Message Duration Voicemail Settings SMS Settings Announce Message Arrival Time T DISA Allow Users to Review Messages M Conferencing Paging Groups SMTP Settings For Voicemail PIN User Settings Callback Settings Note lf you like to send voicemail messages as email attachments please configure this section Speed Dial Settings Music On Hold Prompts SMTP Settings mai x si Network Settings E mail Address mypbx sina com LAN Settings Password eeeeceeecccce WAN Settings SMTP Server smtp sina com Static Route Port 25 Firewall DHCP Serer l Use SSL TLS to send secure message to server VLAN Settings Test SMTP Settings VPN Settings DDNS Settings System Settings A V Save 3 Cancel External Storage Figure 3 5 6 3 5 7 SMS Settings mPBX supports SMS to Email and Email to SMS Only for GSM trunks 1 Enable SMS to Email If you enable this as soon as the GSM trunks receive small mess
50. N port 1 2 After we have configured the above we can dial 9 local number to dial out via a PSTN line Note Setting number prefix to wild card X and setting Strip to O digits from the front will allow all calls to go through this outbound route Page 115 mPBX 300R User Manual cV Well 5 1 2 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial OU through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP Trunk gt SIP Trunk Enter your account information on this page and click Save Created New VolP trunk Type Provider Name Hostname P Domain User Name Authorization Name Password From User Online Number Maximum Channels RW Transport Caller ID DOD Setting volpprovider volp 6599 org voip 5698 org 16885885 16885885 9222999 16885885 1 Enable Outbound Proxy Server Enable SpTpE T Associated Extension 500 wf Save X Cancel Figure 5 2 2 Add Outbound Routes As we can see from the Outbound Route of voipout all phone numbers Page 116 CV Well mPBX 300R User Manual starting with O will have their first digit stripped off digit 0 and will be sent to the SIP Trunk New Outbound Route Route Name vopiout Dial Pattem t9 0 SE digits from front Prepend these digits before dialing Password Member Extensions amp Available Extensions Selected
51. Page 66 mPBX 300R User Manual Extension Pickup Users may pick up a specific extension s incoming call by dialing 04 rextension number on their phone 04 is default setting Intercom Define the feature code that is used to dial an extension in intercom mode For instance setting this value to 5 would allow you to initiate an intercom call with extension 501 by dialing 5501 Normal Spy In this mode you can only listen to the extension being spied for example you can dial 90501 to monitor extension 501 Whisper Spy In this mode you can listen whisper to the extension being spied for example dialing 91501 to listen to extension 501 you can also talk with 501 too Barge Spy In this mode you can barge in both extensions involved the call for example dialing 92501 to barge in and talk with all the extensions inside 2 Call Park Preferences Call Parking User may park an incoming call on his own telephone by pressing 6 6 is default setting Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up the call again on any other extension Number of seconds a call can be parked before it is recalled Defines the number of seconds that a call can be parked before it is recalled to the station that parked it 3 Call Forwarding Preferences Reset to Defaults Users may reset all call forward defaults by calling 70 on their phone 70 is default set
52. Save Net Disk settings Step 4 Make sure the settings are successfully completed Figure B 2 Autobackup Setting Net Disk Host IP Change this to the IP address of the computer where backup files will be stored Net Disk Share Name Change this to the name of the shared folder where backups will be stored Net Disk Share Username The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the network share Leave this blank if it is not required If configuring is correctly open your Windows share folder to see if the mPBX backup files and folders has been created If the contents of the backup folder look similar to Figure B 3 then you have successfully configured Autobackup on the mPBX unit File Edit View Favorites Tools Help Back gt Ki yo Search lg Folders Address OO E share status txt Boegen 22 succeed Text Document aUbo backup File KB LJ EFE 1 KB File and Folder Tasks UE c Make new Folder DG Publish this Folder to the Web E Share this folder Figure B 3 Autobackup setting succeed Page 123 CV Well mPBX 300R User Manual APPENDIX C How to Configure NAT setting When mPBX is behind a NAT firewall you need to configure NAT setting on mPBX if you want to use a remote extension Please follow section 1 or 2 below depending on your network configuration 1 If mPBX is connected t
53. URI Codecs Define the codec for this sip trunk and its priority Note codec can only display when it is edited after creating the trunk Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are UDP default or TCP or TLS Enable SRTP Define if SRTP is enabled for this trunk Qualify Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc2833 2 DOD Setting DOD Page 32 CV Well mPBX 300R User Manual Direct Outward Dialing Number Associated Extension The extension make call out via SIP Trunk will display the associated DOD Edit VoIP Trunk test Provider Name fest Hostname IP 192 168 4 136 5060 Domain 192 168 4 136 User Mame 1111 Authorization Name 1111 Password sees From User Online Number Maximum Channels 0 Caller ID Enable Outbound Proxy Server Codecs First am Second waw Third GSM Fourth Mone Fifth Mone v Transport UDP Enable SRIPO Qualify e DTMF Mode r c2833 X DOD Settings Associated Extension 801 tAdd DOD w Save 3 Cancel Figure 3 3 2 5 1 2 Add IAX Trunk Input correct IAX information provided by VOIP provider Inaccurate information will prevent the trunk from registering Type IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Prov
54. ages mPBX will Page 78 CV Well mPBX 300R User Manual send the text of this message to the email addresses listed on the Email List You can add email addresses to the Email List Edit SHS To Email GSH9 X Email List lears yeastar com Figure 3 5 7 1 2 Enable Email to SMS If you enable this you can use mPBX to send out message by sending an email to the specified address Enable Country Code If you want to add country code before the dialed numbers please tick this Country Code The country code to be add before the dialed numbers Receive mails every The interval time of receiving mails from POP3 server Access Code This PIN code is used to verify the subject of the emails received If the form of email passes the verification it will be send out by SIM card If not this email will be deleted immediately 3 Email Settings Note 1 If you want to use SMS to Email please configure POP3 setting 2 If you configure the POP3 setting mPBX will download emails from the mail server regularly Once downloaded the emails will be deleted from the mail server Page 79 CV Well mPBX 300R User Manual Email Address This email address will be used to 1 Send email to the addresses listed on SMS to Email setting 2 Receive email and send the text of the email to the target mobile number by SMS Note If you use gmail just put your user name here E g email address test gm
55. ail com you just put test here Password Input the password of this email here SMTP Server SMTP SMTP Server Port Receive Server POP3 Receive Server Port If you want to know more about Email to SMS please refer to APPENDIX F gt SMS Settings b V Enable SMS To Email GSM Trunk Name GSM Port Email List chengeng930 163 com chengeng530 gmail com chenge Y Edit X Delete M Edit X Delete Ge Nh Edit X Delete l Enable Email To SMS Email To SMS Enable Country Code Country Code China 86 Receive mails every 60 Access Code Email Settings Email Settings Note 1 If you want to use SMS to Email please configure POP3 setting 2 If you configure the POP3 setting MyPBX will download emails from the mail server regularly Once downloaded the emails will be deleted from the mail server Email Address chengeng530 Password eeeeeecce SMTP Server SMTP smtp gmail com SMTP Server Port 587 Receive Server POP3 pop gmail com Receive Server Port 995 I Use SSL TLS for security on this server SMTP Test SMTP Settings Test POP3 Settings v Save 3 Cancel Figure 3 5 7 2 Page 80 CV Well mPBX 300R User Manual 3 5 8 DISA DISA Direct Inward System Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as if they were using one of the extensions attached to the t
56. al test on MyPBX Samba Serve 192 168 5 101 File Edit View Favorites Tools Help Q sex X oO 7 3 Search 1 Folders E Address z 11192 168 5 1011test EJ co File and Folder Tasks 20111212 20111213 c Make a new folder c Publish this Folder to the Web 20111214 20111215 Other Places 20111216 20111217 Mj 192 168 5 101 L My Documents cj Shared Documents d My Computer My Network Places 20111218 20111219 20111220 20111221 Details 20111222 20111223 20111224 20111226 20111227 20111228 A7 73373 h 29 objects 0 bytes Internet p Figure I 6 If you change the password of the share folder the network users may not be able to check the shared files then Please ask the network user to try step1 Start gt Run gt cmd step2 net use del the is a space behind step3 Visit the device again with new password 1 5 Password Setting You can change the password of the account monitor here MyPBX Embedded Hybrid IP PBX for Your Businesses gt Change Password e Change Password Enter Hex Passvord lll Automatic Settings Record Logs Shere setting i ae Settings Retype New Password y Save Figure I 7 Page 142 CV Well mPBX 300R User Manual APPENDIX J How To Install Hard Disk In the event that users need to install hard disk by themselves which might happen when they buy the hard disk separately Note Hard Disk tested model Seagat
57. ate network VPN is a method of computer networking typically using the public internet that allows users to privately share information between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating users and encrypting data to prevent unauthorized persons from reading the information transmitted The VPN can be used to send any kind of network traffic securely mPBX supports OpenVPN Enable VPN Import VPN Config Import configuration file of OpenVPN Don t configure user and group in the config file Page 99 CV Well mPBX 300R User Manual gt VPN Settings Enable VPN Import VPN Config Browse v Save Cancel Figure 3 6 7 3 6 8 DDNS Settings DDNS Dynamic DNS is a method protocol network service that provides the capability for a networked device such as a router or computer system using the Internet Protocol Suite to notify a Domain Name System DNS name server to change in real time the active DNS configuration of its configured hostnames addresses or other information Enable DDNS DDNS Server Select the DDNS server you sign up for service User Name User name the DDNS server provides you Password User account s password Host Name Note DDNS allows you to access your network using domain names instead of IP address The service manages changing IP address and updates your
58. ave Call Waiting capability If this option is checked the When busy follow me options will not be available User Web Interface Check this option to allow the user to login to the mPBX User Web interface which can be used to access voicemail and extension recordings Users may login to the mPBX User Web interface by using their extension number and Page 13 mPBX 300R User Manual voicemail PIN as the login and password respectively DND Don t Disturb Ring Out Check this option if you want to custom the ring time Tone will stop over the time defined 8 Volume Settings Rxgain The Volume sent to FXS extension Txgain The Volume sent out by the FXS extension 9 Mobility Extension mPBX allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and then you call mPBX with this mobility phone you will hear a dial tone mPBX will recognize your call as a call from an extension You can dial the number of other extensions Your caller ID will be the number of your extension and use all outbound route that your extension can use of mPBX Mobility Extension Number Don t forget to add the dial patterns of the outbound route at the beginning of your mobile phone number when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and the dial pattern of the outbound route is 9 you should set 915960XXXXXX here Note
59. back Settings mPBX allows caller A to dial an inbound route number and after hearing the ring A can hang up the call or wait for mPBX to cut off the call then mPBX will call A with this number When A pick up the call A can dial the number he wants to call mPBX will call the number with its outbound route Note 1 If you d like to use callback feature please make sure if it s enabled on the inbound route setting panel 2 No callback rules needed to be set if the trunk supports call back with the caller ID directly Allow All Numbers Page 86 CV Well mPBX 300R User Manual If you want to apply Callback function to all incoming numbers please tick Allow All numbers Follow the step to use this function Step 1 Enable Callback Inbound Routes Choose Yes on Enable Callback to enable this function Refer to chapter 3 4 5 1 create New Inbound Route X General Route Name DID Number Extension Caller ID Number Distinctive Ringtone Enable Callback Yes Callback Settings Figure 3 5 13 1 Step 2 Create Callback number New Callback X Callback Number v Save 3 Cancel Figure 3 5 13 2 Step 3 Create Callback Rules You will need to create callback rules when the system should strip or add digits Trunk Name Choose the trunk with callback rules Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed For e
60. before you answer it National Prefix When there are national calls coming in via this BRI trunk the National Prefix you have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be added before the CID So you can know this is a local call before you answer it Private Prefix When there are Private calls coming in via this BRI trunk the Private Prefix you have set here will be added before the CID So you can know this is a Private call before you answer it Unknown Prefix When there are calls with unknown number coming via this BRI trunk the Unknown Prefix you set here will be shown as the caller ID 3 DOD Setting Global DOD Global direct outward dialing number Page 23 CV Well mPBX 300R User Manual DOD Direct Outward Dialing Number Associated Extension The extension make call out via BRI Trunk will display the associated DOD Edit Digital Trunk Signaling Mode Type Switch Type PRI Dialplan Reset Interval o S PRI Local Dialplan TE Overlap Dial PRI Indication Enable Facility amp Not amp 3 Echo Cancellation Echo Training CRC ges CallerlD Prefix International Prefix National Prefix Local Prefix Private Prefix Unknown Prefix DOD Setting Global DOD Associated Extension soo wl Add DOD wf Save A Cancel Fi
61. ccount Page 12 mPBX 300R User Manual Voicemail Access PIN Voicemail Password for this extension i e 1234 3 Mail Setting Enable Send Voicemail Once enabled the voicemail will be sending to below email address as an attachment Send Voicemail to Email Address This option defines whether or not voicemails Fax is sent to the Email address as an attachment Note Please ensure that all voicemail settings are properly configured on the System Settings gt Voicemail Settings page before using this feature 4 Flash Hook Flash Detection Sets the amount of time in milliseconds that must pass since the last hook flash event received by mPBX before it will recognize a second event If a second event occurs in less time than defined by Hook Flash Detection then mPBX will ignore the event The default value of Flash is 1000 ms and it can be configured in 1ms increments 5 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default 4 Note 4 is the default setting it can be changed under Feature Codes General Call Pickup 6 Follow me Call Forwarding This function sets inbound call forwarding on an extension An administrator can configure Follow Me for this extension 7 Other Options Call Waiting Check this option if the extension should h
62. d robin with memory remembers which trunk was used last time and then use the next available trunk to call out Member Extensions Defines the extensions that will be permitted to use this outbound route Member Trunks Defines the trunks that can be used for this outbound route Page 38 New Outbound Route Route Name Dial Patten Strip Prepend these digits Password T 38 Support No Memory Hunt No Member Extensions 9 Available Extensions 500 SIP 501 SIP 502 SIP 503 SIP 504 SIP 505 SIP 601 FXS 602 FXS Member Trunks Available Trunks pstn FXO pstno FXO GSM3 GSM BriTrunk11 BRI BriTrunk12 BRI Save Cancel Figure 3 3 3 1 3 3 4 Phone Provisioning ee mPBX 300R User Manual before dialing Selected Selected The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process Note Auto Provision functions fully test with these models Well T12 T18 T20 T22 T26 T28 T32 T38 VP530 VP 2009 Snom 300 320 360 370 Polycom IP 6000 IP 7000 IP 32X IP33X IP430 IP450 IP550 IP560 VVX1500 Cisco IP7940 IP7960 Aastra 480i 480i CT 6757i 6757i CT 6737i News Page 39 CV Well mPBX 300R User Manual When provisioning Yealink Well and Snom IP phone mPBX is not needed to be set as the only DHCP server any more Phone Provisioning Phone Provisioning General Settings
63. ddress From 192 168 5 2 Secondary DNS iX Embedded Hybrid IP PBX for Small Businesses b DHCP Server Status Monitor ROO Ring Groups Inbound Routes Blacklist Internal Settings A v Save Options 0 192 168 5254 NTP Server Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Conferencing Paging Groups PIN User Settings Callback Settings Speed Dial Settings D Figure 3 6 5 3 6 6 VLAN Settings A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations 1 VLAN Over Lan NO 1 Click the NO 1 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for mPBX VLAN over Lan VLAN Subnet Mask Page 97 CV Well mPBX 300R User Manual Set the Subnet Mask for mPBX VLAN over Lan Default Gateway Set the Default Gateway for mPBX VLAN over Lan NO A Click the NO 2 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for mPBX VLAN over Lan VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Lan Default Gateway Set the Default Gateway for mPBX VLAN over Lan 2 VLAN Over Wan
64. de CallerID If you want others to see your CID please disable this option Codec You can choose alaw or ulaw codes 2 CallerID Prefix International Prefix When there are international calls coming in via this BRI trunk the International Prefix you have set here will be added before the CID So you can know this is an international call before you answer it National Prefix When there are national calls coming in via this BRI trunk the National Prefix you have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be added before the CID So you can know this is a local call before you answer it Page 26 CV Well mPBX 300R User Manual Private Prefix When there are Private calls coming in via this BRI trunk the Private Prefix you have set here will be added before the CID So you can know this is a Private call before you answer it Unknown Prefix When there are calls with unknown number coming via this BRI trunk the Unknown Prefix you set here will be shown as the caller ID 4 DOD Setting Global DOD Global direct outward dialing number DOD Direct Outward Dialing Number Associated Extension The extension make call out via BRI Trunk will display the associated DOD Page 27 mPBX 300R User Manual cV Well Edit BRI Trunk BriTrunk X Trun
65. ding files Extensions created before the configured days will be moved to the Net Disk Trunks Outbound Routes Phone Provisioning Step 1 Create a Net Disk on a chosen computer Step 2 Input the Net Disk properties inbound Call Control A Net Disk Host IP IVR E Net Disk Share Name Custom Prompts Net Disk Access User Name Ring Groups Inbound Routes Blacklist Move files created before 5 Y days ago Net Disk Access Password Internal Settings A cel Options wv Save 3 Cance Business Hours Step 3 Save Net Disk settings Feature Codes Ste 4 Make sure the settings are successfully completed SIP Settings IAX Settings Voicemail Settings SMS Settings NISA Figure 3 7 1 3 7 2 Password Settings The default password is password To change the password enter the new password and click update The system will then prompt you re login using your new password Page 101 CV Well mPBX 300R User Manual WELLmPBX suse BETTE SITUE gt Change Password Status Monitor Line Status Change Password Basic Extensions Trunks Outbound Routes Phone Provisioning Enter New Password Retype New Password v Save Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 7 2
66. e 3 Cancel Figure 3 4 4 1 Destination 3 4 5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Page 56 mPBX 300R User Manual WELLmPBX Bits eb BE MT ESTEE S gt Inbound Routes Add Inbound Route Inbound Routes Status Monitor Line Status Route Name DID Number Caller ID Number pstnin Wa Edit X Delete Basic Extensions Trunks Outbound Routes Phone Provisioning Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings NISA Figure 3 4 5 3 4 5 1 Create Inbound Route Click New Inbound Route to enter to the Manage Inbound Routes page When an incoming call arrives the system will first check fax detection then Holidays at last Business Days 1 General Route Name A name for this inbound route Ex pstncallin etc DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also use pattern matching to match a range of numbers The following patterns may be used X Any Digit fr
67. e 42 CV Well mPBX 300R User Manual Input the family of this contact Only works with snom phone Office Number Input the office number here Mobile Number Input the mobile number here Home Number Input the home number here Sub Number Add sub number of this contact Only works with snom phone Note Take some note of this contact Only works with snom phone Type None si Group None hd Nick Name 9 Favorite No Organization Title Email Birthday Family First Name ae S Name Office Number Mobile Number Home Number Sub Number Sub Name Sub Number tAdd Sub v Save 3 Cancel Page 43 CV Well mPBX 300R User Manual Figure 3 3 4 2 1 2 Upload Phonebook You can upload a phonebook before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way 3 3 4 3 configure phone Let s take provisioning yealink as an example Create New Phone have two modes Create New phone in webpage and Upload the IP Phone s configure file 1 Add new phone via webpage Click Add Phone and fill in the corresponding information in the popup window 1 General Enabled Choose yes or no to enable or disable this extension MAC address Input the MAC address
68. e ST9500325AS ST9500420AS ST9320325AS pleases do as the following steps 1 Power off and unplug mPBX 300R 2 Unscrew the upper case and open it by pulling in the direction of front panel 3 Screw the hard disk to the bracket with 4 screws see Figure J 2 Please kindly note that mPBX 300R is packed with 8 screws and 2 brackets by factory default see Figure J 1 Figure J 1 Page 143 mPBX 300R User Manual 4 Locate the place for the hard disk on the mainboard and screw the brackets with another 4 screws Then connect the power cord and data cable see Figure J 3 Page 144 CV Well mPBX 300R User Manual 5 Check if hard disk is successfully installed as Figure J 4 Figure J 4 6 Close the upper case and screw it Turn on the power 8 Log on mPBX Administrator webpage go to System Settings Storage Management The hard disk is installed successfully if you can see the hard disk info there If not please follow steps 1 7 to try again i Finish Page 145
69. ecs Figure 3 3 4 4 Page 45 CV Well mPBX 300R User Manual 3 Line keys settings Configure the DSS keys Function Keys Memory Key Settings A Memory Key Key Type Value Line Extension DSS Key1 WA inet f DSS Key wa sl inet DSS Key3 WA v line e T DSS Key4 WA o iet el DSS Key5 MA linet DSS Key6 WA sl inet T DSS Key wa sl inet el DSS Key8 WA v mi v DSS Key9 MA linet DSS Key10 WA inet Line Keys Settings Key Type Value Label l Line Key 1 N A l Line Key 2 N A l Line Key 3 WA l Line Key 4 N A X l Line Key 5 wa l Line Key 6 N A MM Figure 3 3 4 5 3 3 4 3 Not configured phone In this section mPBX will scan all the supported IP phones and display here we can click the MAC address of IP phone and input the corresponding information in the popup window like the picture shows below Page 46 CU Well mPBX 300R User Manual Add Phone General Enabled Yes MAC Address 001565113844 Name Manufacturer ealink Phone Type T12 Call Waiting Enabled M Key As end Auto Redial Disabled Auto Answer Disabled VM Phone Book Enabled Line Linet Extension Label Line Active 7 Audio Codec As General Custom Disable Codecs Enable Codecs wf Save 3X Cancel Figure 3 3 4 6 3 3 4 4 Upload a file Click Upload a file and choose the configure file of IP phone in the popup window N
70. ee P Busy Du F Unavailable 3 Ringing Jg RAs D Dis P NASIP D WASP F ISP I SP I BUS Jy S0AFXS Trunks Status Trunk Name Type User Nome Port Hostname IP Reachability Registered test SP 6088 192 168 5 101 Unknown Registered test 1 SP 5009 192 168 5 101 Unknown OK 2 ms SPS4139 SP SIP 192 168 4 139 OK 2 ms Unreachable SPS5137 SP SIP 192 168 5 137 UNREACHABLE OK 2 ms PS5138 SP SIP 192 168 5 138 OK 2 ms OK 3 ms SPS5139 SP SIP 192 168 5 139 OK 3 ms Disconnected pstn5 FXO Port 5 Disconnected LA FXO Port 6 Failed Please Insert SIM Card UMTS3 UMTS Port 3 Discor B TrunkT BRI Pot 7 Disconnected BiTrunk amp BRI Pont 8 Type Connect Alarm mPBX Status Description Extensions 2 1 Extension is unregistered 2 P Extension is idle 3 3 Extension is ringing 4 P Extension is busy in a call 5 m Extension is on hold Trunks VOIP Trunk Status Unregistered Trunk registration failed Registered Succeed registration trunk is ready for use Request Send Registering Waiting Waiting for authentication FXO Trunk Page 10 CV Well mPBX 300R User Manual Status Idle The port is idle Busy The port is in use The port hasn t connected the PSTN line More detail message please refer to the LED identifying of front panel GSM Trunk Status Idle The port is idle Busy The port is in use Signal Y No signal Yi Poor Y Average Y l Good
71. elephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN number is correct the user will hear dial tone on which a call may be placed Obviously this type of access has serious security implications and great care must be taken not to compromise your security WELLmPBX MSS EB EE MI TTT gt DISA Direct Inward System Access Add DISA DISA Direct Inward System Access No DISA Defined Status Monitor A Line Status Basic Extensions Trunks Outbound Routes Phone Provisioning Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 5 8 1 To add a new DISA application click the New DISA button Page 81 CV Well mPBX 300R User Manual New DISA General Name PIN 00 Response Timeout 2 Digit Timeout Member Qutbound Routes Available Outbound Routes Selected Outbound Routes pstnout wf Save 3X Cancel Figure 3 5 8 2 1 General DISA Name Give this DISA application a name to help you identify it PIN The password for this DISA Response Timeout The maximum amount of time the system will wait before hanging up the call if
72. emote Party ID on SIP header Default no Session timers Enable sesstion timer mode default yes Sesstion expires The max refresh interval Sesstion minse The min refresh interval which mustn t be less than 90s Sesstion refresher Choose sesstion refersher the default is Uas Page 73 CU Well mPBX 300R User Manual gt SIP Session Initiation Protocol Configuration General UDP Pott 5060 Enable TCP Pot 5060 Enable TLS Pot 5061 RTP Port Start 10000 RTP Port End 12000 DTMF Mode 162833 Max Registration Subscription Time 3600 Min Registration Subscription Time 60 Default Incoming Outgoing Registration Time 120 Register Attempts O 8 Register Timeout 20 Calling Channel Codec Priority Yes T Video Support Yes Max Bit Rate 384 kb s DNS SRV Look Up No M User Agent NAT Note Configuration of this section is only required when you use remote extensions Enable STUN M STUN Address STUN Port External IP Address External Host External Refresh Interval Local Network Identification NAT Mode yes Allow RTP Re invite yes Codecs Available Codecs Allowed Codecs Bowe G 729 License Key Note If you would like to use G 729 please enter your license key above Tos SIP cs3 Cos SIP Tos Audio EF Cos Audio Tos Video AF41 Cos Video Advanced Settings A From Field To Field 180 Ringing Remote Party IDO Session timers
73. er of seconds we wait before trying all the phones again Wrap up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The default is 30 Page 52 mPBX 300R User Manual cV Well New Queues Queue Name B92 Queue Number 692 Queue Password Queue Agent Timeout 20 Queue Max Wait Time 1900 Queue Ring Strategy O Agents Available Agents Selected 5DD SIP 301 SIP E SOZCSIPI Lu 5 3 SIP ES s04 S1P 5 S SIP E Au Caller Position Announcements Announce Position Announce Hold Time Frequency Periodic Announcements Prompt Frequency Events Key Action Destination Failover Destination Action End Call wi Destination Others Music On Hold Leave When Empty Join Empty Agent Announcement 2 Join Announcement Retry 30 Wrap up time 30 af Save 3 Cancel Figure 3 4 2 3 4 3 Custom Prompts 1 Record new Prompt Page 53 CU Well mPBX 300R User Manual The administrator can use this screen to record custom prompts by doing the following 1 Click Record New Custom Prompt 2 Input the desired file name on the popup window and choose an extension to call for recording such as 500 3 Click Record The selected extension will ring and you can pick up the phone to start recording Record New Prompt File Name welcome Dial extension to record a new v
74. erior Appearance Front Side CD e Figure 1 2 mPBX Pro Front Panel Picture No Identifying a Green LED Indicates correct power is being supplied to the unit a Green LED Indicates the mPBX 300R is fully functional Red LED Indicates presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red blinking No connection between FXO port and PSTN or no SIM card inside the GSM UMTS modules LED Alternating Red and Green slow blink FXO port is receiving an incoming call LED Alternating Red and Green fast blink FXO port GSM UMTS channel is in use LED Dual Green and Red slow blink FXS port is ringing LED Dual Green and Red fast blink FXS port is in use or GSM UMTS port is in use Page 6 CV Well mPBX 300R User Manual 2 System set up 2 1 Connection Drawing o ITO dt d d Router PSTN BRI 602 601 Figure 2 1 2 2 Connecting Ethernet Line mPBX 300R provides a 1000M LAM port and a 100M WAN port with RJ45 interfaces and LED indicator Plug Ethernet line into mPBX s Ethernet port and then connect the other end of the Ethernet line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is properly connected 2 3 Supplying Power Please follow the steps
75. essage will be played back before the voicemail message begins playing Allow Users to Review Messages Allow callers to review their recorded message before sending it to voicemail 2 SMTP Settings for Voicemail Note If you want to send voicemail messages as email attachments please configure this section E mail Address The E mail Address that mPBX will use to send voicemail Password The password for the email address used above SMTP Server Page 77 CV Well mPBX 300R User Manual The IP address or hostname of an SMTP server that the mPBX will connect to in order to send voicemail messages via email i e mail yourcompany com Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the server of sending email needs to authenticate the sender you need to select the check box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to check whether the setup is OK 1 If the test is successful you can use the email safely 2 If test failed please check the above information is correct or network is proper DRY My rA Embedded Hybrid IP PBX for Small Businesses gt Voicemail Settings Status Monitor Line Status General Voicemail Settings Basic 5 E Message Options Trunks Max Messages per Folder 100 E Max Message Time 5 Minutes E Auto Provision TL
76. etting lowers the probability that you will encounter random hang ups Busy Interval The busy detection interval Busy Pattern If Busy Detection is enabled it is also possible to specify the cadence of your busy signal In many Countries it is 500 msec on 500 msec off Without Busy Pattern specified mPBX will accept any regular sound silence pattern that repeats Busy Count times as a busy signal If you specify Busy Pattern then mPBX will further check the length of the tone and silence which will further reduce the chance of a false positive disconnect Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local frequency Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3 Advanced Options Caller ID Start This option allows you to define the start of a Caller ID signal Ring Start when a ring is received Caller ID Signaling Bell USA DTMF Polarity Start when a polarity reversal is started Caller ID Signaling V23 UK V23 JP DTMF Before Ring Start before a ring is received Caller ID Signaling DTMF Caller ID Signaling This option defines the type of Caller ID signaling to use It can be set to one of Page 29 CV Well mPBX 300R User Manual the following Bell bell202 as used in the United States v23 UK suitable in the UK v23
77. examines each message and blocks those that do not meet the specified security criteria Page 93 CU Well mPBX 300R User Manual f O Enable Firewall Note 1 You must reboot the system after enabling or disabling firewall Firewall has started successfully 2 lt is strongly recommended to add local network address to a common rule with the action is accept or it may be dragged into the blacklist Common Rules No Common Rules Defined Auto Defense Add Rule No Auto Defense Rules Defined IP Blacklist Add Rule IP Blacklist Manage Protocol 120 60s Ny Edit X Delete 40 2s 5 60s WA Edit X Delete Other Settings ObDisable Ping ro Drop All Figure 3 6 4 1 Enable Firewall Enable the firewall to protect the device You should reboot the device to let the firewall run successfully 2 Common Rules Name A name for this rule e g HTTP Description Simple description for this rule E g Accept the specific host to access the web interface for configuration Protocol The protocols for this rule Port Initial port should be on the left and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255 for IP 192 168 5 100 Ex 216 207 245 47 255 255 255 255 for IP 216 207 245 47 Ex 192 16
78. for Yealink Phone Book Configured Phone Add Phone Add Bulk Phones Wd Configure the Selected Phones X Delete the Selected Phones r1 ID MAC Address Manufacturer Phone Type Extension Enabled Not Configured Phone Y Configure the Selected Phones Refresh MAC Address Manufacturer Phone Type E 2 001565114094 Yealink Upload a file Figure 3 3 4 3 3 4 1 General Settings for Yealink Well In this page you can configure it before provisioning Yealink Well IP phones including the items like general preferences codecs remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will update the firmware automatically according the version and server you have configured during the provision process Page 40 CV Well mPBX 300R User Manual r S tzt begabt kd wt GUNNA C9 Go Back to Phone Provisioni General Preferences Language Engish Web server Type HTTP amp HTTPS Admin Password Fixed Prefix admin Time Zone 8 China Beijing Primary NTP Server cn pool ntp org Secondary NTP Server cn pool ntp orq Daylight Saving Time Disabled Time Format 12 Hour Date Format Voicemail PNP URL Audio Codec For T12 T18 T20 T22 126 T28 T32 138 Disable Codecs Enable Codecs Audio Codec For VP530 and VP 2009 Disable Codecs Enable Codecs Video Codec For VP530 and VP 2009 Disable Codecs Enable Codecs Remote Phone Bo
79. gure 3 3 2 1 3 3 2 2 BRI Trunk 1 Edit BRI Trunk 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules Page 24 mPBX 300R User Manual incoming rules etc Ex BriTrunk1 Signaling Signaling method BRI CPE ISDN BRI in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and Point to Point BRI NET PTMP ISDN BRI in NET mode and Point to multi Point Switch Type National National ISDN type2 common in the US nil National ISDN type 1 dms100 Nortel DMS100 4ess AT amp T 4ESS 5ess Lucent 5ESS euroisdn EuroISDN qsig D channel signaling protocol at Q reference point for PBX networking PRI Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Reset interval Sets the time in seconds between restart of unused channels Some PBXs don t like channel restarts so set the interval to a very long interval e g 100000000 or never to disable entirely If you are in Israel the following is important As Bezegq in Israel doesn t like the B Channel resets happening on the lines it is best to set the reset interval to never when installing a box in Israel Our past experience also shows tha
80. he following VoIP fields 1 General Type SIP or IAX SIP Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label would help to you identify this trunk Ex Provider2 Hostname IP Service provider s hostname or IP address Note 5060 is the standard port number used by SIP protocol 4569 is the standard port number used by IAX protocol Don t change this part if it is not required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Leave blank to specify no maximum Codecs Define the codec for this sip trunk and its priority Note codec can only display when edit it after creating the trunk Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are UDP default or TCP or TLS Qualify Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc2833 2 DOD Setting DOD Direct Outward Dialing Number Page 35 mPBX 300R User Manual ON Well Associated Extension The extension make call out via BRI Trunk will display the associated DOD Edit Service Provider Trunk 5P 5 192 168 4 138 Type
81. ider Name Page 33 CV Well mPBX 300R User Manual A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex MyProvider2 Hostname IP Service provider s hostname or IP address 4569 is the standard port number used by IAX protocol Don t change this part if it is not required Username Username of IAX account Used for IAX trunk registration Password Password of IAX account Online number Define the online number that expected by Skype Connect and some other SIP service providers Leave this field blank if it s no required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Leave blank to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID setting in the VOIP trunk screen Please note that not all the service providers support this feature Contact your service provider for more information Created New VolP trunk Type Provider Name Hostname P User Name Password Online Number Maximum Channels 9 Caller ID 3X Cancel Figure 3 3 2 5 2 Page 34 CV Well mPBX 300R User Manual 3 3 2 6 Service Provider 1 Add Service Provider To Create the Service provider definition you need to complete t
82. ietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phones ADPCM G 729A H261 H263 H263p H264 Note If you would like to use G 729 please enter your license Page 75 mPBX 300R User Manual WELLmPBX sits ibi B ecm ETT ETT gt IAX Settings Status Monitor A Line Status General Basic Extensions Trunks Outbound Routes Phone Provisioning UDP Port Bandwidth Minimum Registration Subscription Time Maximum Registration Subscription Time Inbound Call Control S IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Alex Dire V udaw V alaw V GSM SPEEX G726 ADPCM G729A H261 H263 T H263P H264 v Save 3 Cancel Internal Settings Options Business Hours Feature Codes SIP Settings AX Settings Voicemail Settings SMS Settings DISA Figure 3 5 5 3 5 6 Voicemail Settings 1 General Voicemail Settings a Message Options Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box Max Message Time Set the maximum length of a single voicemail message Min Message Time Set the minim
83. is connected directly to your internet service provider the network settings should be configured according to Figure C 3 LAN Settings DHCP No Enable SSH Yes Port 8022 Hostname IP Address Subnet Mask Gateway Primary DNS MyPBX 221 245 25 117 255 255 255 0 221 245 25 1 202 101 103 54 Secondary DNS 202 101 103 55 IP Address2 Subnet Mask2 Figure C 3 Next you should configure the NAT settings according to Figure C 4 Note Configuration of this section is only required when you use remote extensions Enable STUN STUN Address STUN Port External IP Address 221 245 25 117 External Host External Refresh Interval Local Network Identification NAT Mode Allow RTP Reinvite Figure C 4 External IP Address The public IP address of mPBX External Host Leave this blank if no domain has been configured External Refresh Interval Leave this blank Local Network Identification Leave this blank NAT mode Yes Allow RTP Reinvite No Page 125 CV Well mPBX 300R User Manual APPENDIX D How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router MINI Y 4 3 A Division of Cisco Systems Inc Firmware Version 1 04 06 Etherfast Cable DSL Router BEF SRH Applications amp Gaming Basic Setup DONS l MAC Address Clone l Adwanced Routing Administration Status Basic Setup Internet Setup me
84. k Name BriTrunk7 Signaling BR CPE Switch Type A euroisdn PRI Dialplan 9 unknown T Reset Interval E never s5 PRI Local Dialplan unknown T Overlap Dial E no PRI Indication Inband S Enable Facility Enabled S Net none F Echo Cancellation Off 7 Hide Caller ID9 No Codec alaw Caller ID Prefix International Prefix National Prefix Local Prefix Private Prefix Unknown Prefix Settings Global DOD Associated Extension 601 tAdd DOD wf Save x Cancel Figure 3 3 2 2 3 3 2 3 Analog Trunk FXO 1 Edit Analog Trunk FXO On the Trunk administration page click Edit on the selected trunk and modify its properties in the popup window 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex pstn5 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed Page 28 mPBX 300R User Manual 2 Busy Detection Busy Detection Busy Detection is used to detect far end hang up or for detecting a busy signal Select Yes to turn this feature on Busy Count If Busy Detection is enabled it is also possible to specify how many busy tones to wait for before disconnecting the call The default is 4 but better results can be achieved if set to 6 or even 8 Remember the higher the number the more time will be required to release a channel 4A higher s
85. ks Analog trunks FXO GSM Trunk BRI Trunk VoIP Trunk and Service Provider trunks Page 20 mPBX 300R User Manual gt Manage Trunks Status Monitor Trunk List Line Status Digital Trunk Extensions Trunks Outbound Routes Auto Provision BriTrunkl BriTrunk2 Inbound Call Contra IVR Queues Analog Trunk Trunk Name Port pstn3 3 Ni Edit pstnd 4 Sl Edit Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Q gt GSM UMTS Trunk ptions Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings VoIP Trunk SMS Settings 4 Hew VoIP Trunk DISA Conferencing Provider Name Type Hostnanme IP 105 SIP 192 168 5 169 Nol Edit Delete Service Provider 4 Create New Service Provider Provider Name Type Hostnanme IP SIP 192 168 5 194 Paging Groups PIN User Settings Callback Settings Speed Dial Settings Music On Hold Prompts Network Settings CR LAN Settings WAN Settings Firewall DHCP Server 192 168 5 194 Ny Edit Delete 192 168 5 99 SIP 192 168 5 99 Soi Edit X Delete Figure 3 3 2 3 3 2 1 Digital Trunk 1 Edit Digital Trunk On the Digital Trunk administration page click Edit on the selected trunk and modify its properties in the popup window 1 General Signaling PRI NET PRI CPE MFC R2 SS7 Mode Type E1 T1 2J1 Switch Type national
86. mPBX 300R User Manual 3 5 12 PIN User EIERE BEE EE 85 Dea AIDC er in Le EEN 86 3 5 14 Speed Dial Settings ee REENEN E EEN 88 3 5 15 MUSIC Of Hold POMS sccsccetntossiateseiteadsieraiasninntiainsenasetaseetiaiatenaas 89 53 6 Network SeLbtlIigS EE 90 CR ONMB Eidem IT TT 90 Dou WAN SOLUUUS geed EE Eege 91 3025 SLAUC el T P R m 92 Dee FE N TERTII EE GENEE 93 Bao Kin e OVO Me Em 97 3 00 VLAN casio AUR 97 3 0 7 VPN SUNOS tte EE 99 3 6 8 DDNS SOV e vets m 100 CE cra muse t mL TUUM 101 3 7 4 External Storage eege EE 101 9 7 2 PASSWOlG SENGS EE 101 9 129 System E e 1 EE 102 SF Dae and GET 103 3 7 5 Backup and Reestore sehen anna nnn n nnn 104 3 7 0 Reset and REDOOE ER 104 3 7 7 Firmware leet EE 105 3 7 0 Storage en VE 106 5 0 REPOT eege 107 cs ke UN LOGS 107 CN Mou Ros rr 108 EE ci E Dn e m 108 A ACCS E 110 5 Use mPBX 114 SJ Maik OUCDOUNIG Call eege 114 5 1 1 Sample Routing via PSTN Trmunk cece cece e eee Hn nnn 115 5 1 2 Sample Routing via VoIP Trupnk REENEN nnn mmm 116 D2 Riet le Le Call M TREE 117 5 2 1 Sample Routing to an IVR eeeeeeseeeenen nenne nnn nnn 117 n age EE S NL 120 APPENDIX B How to Configure Autobackup mmn 122 APPENDIX
87. n DDI in German Durchwahl you should change this to yes then mPBX will wait after the last digit it receives PRI Indication Tells how Device should indicate Busy and Congestion to the switch user Accepted values are inband Device plays indication tones without answering not available on all PRI BRI subscription lines outofband Device disconnects with busy congestion information code so the switch will play the indication tones to the caller Busy will now do same as setting PRI CAUSE 17 and Hangup Facility Enable To enable transmission of facility based ISDN supplementary services such as caller name from CPE over facility NSF Used with AT amp T PRIs If outbound calls are being rejected due to Mandatory information element missing and the missing IE is 0x20 then you need this setting Page 22 CV Well mPBX 300R User Manual Echo Cancellation Echo cancel Obviously this disables or enables echo cancellation it is recommended to not turn this off Echo Training Echo training A common echo symptom is that at the beginning of a conversation there is a good deal of echo and then it fades away as it trains itself CRC CRC Verification Codec Default A Law U Law 2 CallerID Prefix International Prefix When there are international calls coming in via this BRI trunk the International Prefix you have set here will be added before the CID So you can know this is an international call
88. nctive Caller ID Yes Follow Me Prompt Yes v Invalid Phone Number Prompt X Internal Settings Business Hours Feature Codes SIP Settings Busy Line Prompt x Dial Failure Prompt Extension Preferences User Extensions IAX Settings Voicemail Settings Ring Group Extensions 620 to 629 SMS Settings Paging Group Extensions 630 to 639 DISA Conference Extensions 640 to 659 Conferences Paging Groups IVR Extensions 660 to 679 DNIS Settings Queue Extensions 680 to 689 PIN User Settings Callback Settinas Figure 3 5 1 3 5 2 3 5 2 Business Hours 1 General Enable or Disable Business Hours 2 Others Enable Office Closed Timing By dialing 81 81 is default on an extension will force the office time closed for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed Timing 3 Business Days You can setup the business hours here 4 Holidays You can setup the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays Page 65 mPBX 300R User Manual MyPBX Embedded Hybrid IP PBX for Small Businesses gt Business Hours ON Status Monitor _ E IDDA LLLLLLEE Z L zc LHBLBBALrci illzpC C AIHTEEZIZCZIEiE zAu L Lao Line Status General Basic d C Enable Business Hours fe Disable Business Hours Exten
89. ng a device before handling the call as per the extension s Follow Me settings Default value is 30s MAX call duration The absolute maximum amount of time permitted for a call A setting of O disables the timeout Default value is 6000s Maximum concurrent calls Maximum concurrent calls limits Default value O means no limit Music on hold Used to set hold music for the system Tone Region Please select your country or nearest neighboring country to enable the default dial tone busy tone and ring tone for your region Note please reboot the system to take it effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot the system to take it effect FXO Mode FXO port s operation mode Enable Follow Me Prompt When set Follow me to Transfer to number on the extension page e g when 500 is busy transfer to 501 while 500 is busy the call will be transferred to 501 If Enable Follow Me Prompt choosing yes there will be prompt before transferring the call Otherwise the call will be transferred directly without any prompt Default Yes Virtual Ring Back Tone It s only for GSM trunk Once enabled when the caller call out with GSM trunks the caller will only hear the virtual ring back tone generated by the system before callee answers the call Page 63 CV Well mPBX 300R User Manual Distinctive Caller ID When incoming calls are routed from ring group queue IVR the
90. o a local network you must set up port forwarding on your router Specifically you must map port 5060 default SIP port and port 10001 10200 default RTP port range as UDP ports Next go to the mPBX web interface and configure the SIP settings according to Figure C 1 External IP Address your router s public IP address External Host your router s domain External Refresh Interval 20 seconds Local Network Identification 192 168 5 0 255 255 255 0 change this according to your network configuration NAT mode Yes Allow RTP Reinvite No Note Configuration of this section is only required when using remote extensions Enable STUN STUN Address STUM Port External IP Address External Host yeastar 3322 org External Refresh Interval 9 20 Local Network Identification t9 192 168 5 0 255 25 NAT Mode 9 yes Allow RTP Reinvite9 yes Figure C 1 Assuming that your router s host address is yeastar 3322 org your local network is from 192 168 5 1 192 168 5 254 and the subnet Mask is 255 255 255 0 the mPBX network settings should configured like Figure C 2 Page 124 mPBX 300R User Manual ON Well DHCP No e Enable SSH Yes Port 8022 Hostname MyPBX IP Address 192 168 5 186 Subnet Mask 255 255 255 0 Gateway 192 168 5 1 Primary DNS 192 168 5 1 Secondary DNS IP Address2 Subnet Mask2 Figure C 2 mPBX Network setting 2 If mPBX has a public IP i e
91. ocal PSTN VoIP Trunk Connected to remote VOIP service server Service Provider Connected to service provider server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you to hook telephones and other analog devices to your PBX FXO Foreign exchange Office is an interface that connects to a phone line to supply your PBX with access to a public telephone network FXO interfaces use FXS signaling FXO interfaces allow you to connect your PBX to real analog phone lines Page 114 CV Well mPBX 300R User Manual 5 1 1 Sample Routing via PSTN Trunk Let s route all inside extensions through an analog trunk by dialing 9 In Outbound Routes add a new outbound route as below Edit Outbound Route Route Name 8 Dial Pattern 9 Strip digits from front Prepend these digits before dialing Password Member Extensions Available Extensions Selected S00 SIP 504 SIP 502 SIP 503 SIP 504 SIP 505 SIP Member Trunks Available Trunks Selected 8032 SIP i pstn1 FXQ 192 168 5 190 SPS patna FXO pstnS FXQ GS5M11 GSM BriTrunke BRI BriTrunk BRI wf Save 3 Cancel Figure 5 1 As we can see from the outbound route of pstnout all phone numbers starting with 9 will have their first digit stripped off digit 9 and will be sent to the PST
92. of IP phone Name Put the name of this Phone here Manufacturer You can choose the Manufacturer of IP phone Phone Type Choose the model of your phone Only for snom phone Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call Key as Send Configure the key as send you choose or disable it Auto redial Enable the auto redial for IP Phone Page 44 CV Well mPBX 300R User Manual Auto answer Configure if auto answer is allowed for IP phone Phone book Enable the feature of phone book of IP phone Line Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively Add Phone X General Enabled Yes MAC Address 001585 Mame Manufacturer Yealink Phone Type Call Waiting Enabled M Key As Send M Auto Redial Disabled Auto Answer Disabled M Phone Book Enabled M Line Linet Extension Label Line Active T Line2 Extension Label Line Active T Line3 Extension Label Line Active T Lined Extension Label Line Active T Line5 Extension Label Line Active D Line amp Extension Label Line Active T Figure 3 3 4 3 2 Audio codec In this section we can design the allowed codec for IP phone Audio Codec As General Custom Disable Codecs Enable Cod
93. oice prompt Record 3X Cancel Figure 3 4 3 1 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Upload to upload the selected prompt Upload Music On Hold Prompt WAY format GSM 6 10 SkHz Mono 1Kb sThe file size must not be greater than 1 6MB Choose file to upload PI AL Upload Figure 3 4 3 2 3 4 4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls Multiple ring methods and voicemail are supported Page 54 mPBX 300R User Manual gt Ring Groups Add Ring Group Ring Groups Number Status Monitor Line Status Name Members 620 ringgroup_default 300 SIP 301 SIP 302 SIP 303 SIP 304 SIP 305 S eu Edit X Delete Basic Extensions Trunks Outbound Routes Phone Provisioning Inbound Call Control IVR Queues Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings NISA Figure 3 4 4 3 4 4 1 Create Ring Group Click New Ring Group to enter into the Manage Ring Groups page 1 General Ring Group Name This option defines a name for this group i e Sales Ring Group Name
94. ok A Phonebook URL Phonebook Name Firmware Download Server A Enabled Disabled T12 Firmware Name T18 Firmware Name T20 Firmware Name T22 Firmware Name T26 Firmware Name T28 Firmware Name T32 Firmware Name T38 Firmware Name VP530 Firmware Name VP 2009 Firmware Name Server Type HTTP URL Figure 3 3 4 1 Page 41 CV Well mPBX 300R User Manual 3 3 4 2 Phone book You can add your contacts here and provision them to your IP phone gt Phone Book ON Go Back to Auto Provision gt Contacts No Contact Defined gt Deny List No Deny List Defined Note All the existing phonebooks of the IP phone would be deleted automatically if the phonebooks are configured in this way No Phonebook Uploaded Figure 3 3 4 2 1 Add Contact Type There are three types None VIP and Deny list Blacklist Group There are 5 groups None Friends Family Work Colleagues list Nick Name You can set a nick name for this number Favorite Only works with snom phone Organization Input the organization of this contact Only works with snom phone Title Input the title of this contact Only works with snom phone Email Input the email of this contact Only works with snom phone Birthday Input the birthday of this contact Only works with snom phone First Name Input the first name of this contact Only works with snom phone Family Name Pag
95. om 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Page 57 mPBX 300R User Manual WA ge HE Ti Y CW N V WV Example 1 NXXXXXX will match any 7 digits phone number Example 2 INXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number For more information please refer to Appendix G How to Use DID Extension Define the extension for DID number This field is only valid when you use BRI SIP SPS or SPX trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Caller ID Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to match any or no DID info You can also use a pattern match e g 2 345 X to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The
96. on Configure where to route the incoming calls during holidays 6 Fax Detection Configure if detecting faxes in this inbound route Destination Configure where the faxes will be routed when faxes are detected No detect Do not detect faxes Custom Email Customize an E mail address to receive the faxes You should first configure the Voicemail Settigns gt SMTP Settings for Voicemail correctly before you use this option Faxes Send faxes to an extension If choosing a FXS extension here the fax will be sent to the FXS port selected you should connect a fax machine to this FXS port If Choosing a VoIP extension the fax will be sent to the extension s voicemail as an attachment Note If you receive faxes with custom Email address the SMTP settings of Voicemail Settings should be configured successfully in advance If you receive faxes with E mail address configured in VOIP extension voicemail you should first make sure the tested email to your email address works fine Page 60 mPBX 300R User Manual Create New Inbound Route General Route Name DID Number Extension Caller ID Number amp 9 Distinctive Ringtone o Enable Callback No Callback Settings Member Trunks 9 Available Trunks Selected 456 FXO XT pastnS FXQ pstne FXQ GSMB GSM BriTrunk BRI Bril runk amp BRI Business Days Office Days Destination Man office Hours Destination End Cal
97. ons for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include rport in headers Allow RTP Reinvite By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly bypassing the system It is not Page 71 CV Well mPBX 300R User Manual always possible for the system to negotiate endpoint to endpoint media routing 3 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call a law A PSTN standard codec used outside of North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression
98. ose the PSTN line mPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone Follow the steps to do the configuration with your Well phone 1 We want to choose pstn1 or pstn2 to call out Embedded Hybrid IP PBX for Small Businesses p Manage Trunks Status Monitor 3 Trunk List Line Status Analog Trunk Trunk Name Port Hostname IP Extensions pstnl 1 Trunks utbound Routes pstn2 Auto Provision 2 3 4 Inbound Call Contr Figure H 1 2 Configure the IP Phone Memory Key gt gt DSSKey1 BLF pstni Line 1 el ptn DSSKey2 BLF mei 7 Figure H 2 Test When you press DSS Key 1 2 the phone will connect to pstn1 pstn2 line If pstni pstn2 is not busy you will hear the dial tone You can dial the number you want and use this line to call out then Page 137 CV Well mPBX 300R User Manual APPENDIX I How to Enable Auto Recording mPBX 300R allows you to record the calls automatically Here is the guide for you to use it 1 1 Login From your web browser input the IP address of the mPBX server Login the system with the monitor account User Name monitor Password password WELLmPBX sisi dbi P EE ETA EE gt mPBX Configuration Panel User Login User Name monitor Password eeeeeeee Language English Login Reset Figure I 1 I 2 Recording Settings 1 General Preferences
99. ote the file format must be cfg Please edit the configuration files in advance before uploading 3 4 Inbound Call Control 3 4 1 IVR When there s an inbound call aims at Auto Attendant mPBX will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical support press 2 for operator press O etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Page 47 mPBX 300R User Manual WELLmPBX Sit BN NE MI ETT STET gt IVR Interactive Voice Response Add IVR IVR Name Number Enable Direct Dial welcome 660 Yes Wd Edit X Delete Status Monitor A Line Status Basic Extensions Trunks Outbound Routes Phone Provisioning Inbound Call Control Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Figure 3 4 1 3 4 1 1 Create IVR Click Create New IVR 1 General Number mPBX treats IVR as an extension you can dial this extension number to reach the IVR Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of times that the selected IVR prompt will be played Key Timeout Wait fo
100. ou can enter the T28 configure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other extension Q2 How do I reset mPBX back to the factory default settings A2 To perform a reset please follow steps below Step 1 Hold down the Reset button on the back of the unit for 5 seconds and watch the LEDs on the front of the mPBX When the status LED turns red let go of the reset button Step 2 When the RUN status LED starts blinking mPBX will be set back to factory defaults Step 3 To access the configuration page navigate to 192 168 5 150 using a web browser Make sure that you are on the 192 168 5 0 subnet before Page 120 CU Well mPBX 300R User Manual doing this Step 4 Login to the device with the username admin and the password password in order to begin reconfiguring the device Page 121 CV Well mPBX 300R User Manual APPENDIX B How to Configure Autobackup Before Autobackup can be properly configured an SMB share folder accessible from mPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 E share BID TEE ET TS General Sharing Customize Local sharing and security ap To share
101. r the user to enter a new extension for a specified number of seconds Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined 2 Key Press Events A list of actions that can be performed depending on the digit dialed by the user Page 48 CV Well mPBX 300R User Manual Time Out Defines the timeout action A timeout occurs after the IVR prompt has finished playing for the number of times specified by the Repeat Count field Invalid Defines the invalid action The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR New IYF Number amp 9 660 Name K welcome Prompt 9 default zl custom IVR Prompts Repeat Count 3 x Wait amp xten 9 3 sl VW Allow Dialing Other Extensions las KevPress Events Key Action Destination Connect to Extension User Extension 300 1 Connect to Extension User Extension 501 m ue Action ue Action sl ue Action sl ue Action ue Action ue Action ue Action sl Timeout o Connect to Extension User Extension 500 Invalid amp 9 map zl O O af Save 3 Cancel Figure 3 4 1 1 Page 49 mPBX 300R User Manual 3 4 2 Queues Call Queues give users i e call centers an efficient means to have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequenced
102. ration in seconds of a SIP registration Default is 3600 seconds Page 69 CV Well mPBX 300R User Manual Min Registration Subscription Time Minimum duration in seconds of a SIP registration Default is 60 seconds Default Incoming Outgoing Registration Time Default Incoming Outgoing Registration Time Default duration in seconds of incoming outgoing registration Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up Default is 8 times Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out Default is 20 seconds Calling Channel Codec Priority Once enabled when dialing out via SIP SPS trunks the codec of calling channel will be selected in preference If not mPBX will follow the priority in your SIP SPS trunks Video Support Support for SIP video or no Default is yes Max Bit Rate Configure the max bit rate for video stream The default 384kb s DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address User Agent To change the useragent parameter of asterisk the default is mPBX you should change it if needed 2 NAT Note Configuration of this section is only required when using remote extensions Enable STUN STUN Simple Traversal of UDP through NATs is a protocol for assisting devices behind a NAT firewall or router with their packet routing Page 0 mPBX
103. rding Logs Share Settings Password Settings Share Settings Note This setting is only applied to the Auto Recording folder on the disk If you cant get access to the disk please refer to the manual for solution Iv Share the Auto Recording folder on the network Folder Name test User Name jason Password eeee Iv Allow network users to change my files v Save X Cancel Figure I 4 Page 140 CV Well mPBX 300R User Manual For WIN 7 Vista user please modify the registry before checking the shared file Stepl Start gt Run gt regedit Step2 Modify the value of HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevel to 1 If LmCompatibilityLevel doesn t exit create a Dword value LmCompatibilityLevel 1 i You can check the recording file on the network by Explorer Resource Manager Run IP of mPBX In the picture below the IP is 192 168 5 101 F 192 168 5 101 File Edit View Favorites Tools Help Back e Ei 79 Search I Folders Network Tasks SS Add a network place e View network connections ke Set up a home or small nffice network Al lt Setup a wireless network For a home or small office g View Workgroup Computers m Shaw icons For networked LIPnP devices Other Places g Unknown d My Computer E My Documents cj Shared Documents Gi Printers and Faxes Details Figure I 5 Page 141 CV Well mPBX 300R User Manu
104. ress Email address used to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature 4 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default is 4 Page 16 mPBX 300R User Manual Note 4 is the default setting it can be changed under Feature Codes General Call Pickup 5 Follow me Call Forwarding Call forwarding for an extension can be configured here The administrator can configure Follow Me option for this extension If you want to transfer the call to an outbound number please follow the dial pattern of outbound route filled in the outbound number For example transferring to your mobile phone number 123456789 the dial pattern of outbound route is 9 you should fill in 9123456789 here 6 Other Options Call Waiting Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available The call waiting function of IP phone has higher priority than mPBX s call waiting function DND Don t Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this option to allow the user to login
105. retComectonType Obtain an IP automaticaly zl MO nternet Connection Type Obtain an IP automatically EE where basic configuration is Optional Settings Host N TT performed Some ISPs Internet required by some ISPs NES service Providers will require Domain Name Mou MES information These settings can be obtained from your ISP After you have configured these settings you should set a router Network Setup password from the Administration gt Management Router IP Local IP Address Screen Subnet Mask 255 255 255 MTU Completing the Internet Setup section is all that i amp required to Network Address set up for your specific ISP Server Settings DHCP Please look at the table below to Start IP Address 192 468 4 YEN configure the Router for your oer Internet connection Address ririre More DHCP Address 455 168 4 400 to 192 168 1 149 Range Client Lease Time o minutes 0 means one day Static DNS 1 a Static DNS 2 o Static DNS 3 a DN PIE SCEE IBI WINS Cisco SYSTEMS Save Settings Cancel Changes Figure D 1 Step2 Enable DHCP Server on mPBX Login mPBX web interface System Settings gt DHCP Server gt Enable DHCP Server Page 126 mPBX 300R User Manual Status Monitor AO Line Status Basic DHCP is not running Extensions Trunks Outbound Routes Auto Provision i i Enable Routers 192 168 5 1 Subnet Mask 2
106. s extension number e g 192 168 5 0 255 255 255 0 means only the device whose IP address is 192 168 5 XXX is allowed to register this extension number 9 Mobility Extension mPBX allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and then you call mPBX with this mobility phone you will hear a dial tone mPBX will recognize your call as a call from an extension You can dial other extension numbers Your caller ID will be the number of your extension and dial out using all outbound route that your extension can use on mPBX Mobility Extension Number Don t forget to add the dial patterns of the outbound route at the beginning of your mobile phone number when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and the dial pattern of the outbound route is 9 you should set 915960XXXXXX here Note If callback is enabled on the inbound route the mobility extension function of this inbound route will be disabled Page 18 mPBX 300R User Manual ON Well Edit Extension 500 X General Type SP Extension 500 Password pincode500 Voicemail 4 Enable Voicemail Voicemail Access PIN C 500 Mail Setting Enable Send Voicemail Email Address Note Please ensure that the section SMTP Settings for Voicemail in the Voicemail Settings have been properly configured before using this feature Group
107. sions Trunks Others Outbound Routes Si 81 Enable Office Closed Timing 081 Disable Office Closed Timing Auto Provision Inbound Call Control s Business Days IVR New Office Hours Queues Custom Prompts Detail i Mon 08 30 12 00 14 00 18 00 19 00 22 00 Tue 08 30 12 00 14 00 18 00 19 00 22 00 Sat 08 30 12 00 00 00 e EE Sg 00 00 00 00 00 00 LEE Blacklist Internal Settings Note Besides business days and office hours public holiday could be set as well Those holidays would be treated as non office time Options New Holiday Business Hours o SIP Settings IAX Settings Voicemail Settings wv Save X Cancel SMS Settings DISA Figure 3 5 2 3 5 3 Feature Codes 1 General One Touch Record A user may initiate or stop call recording by dialing 1 during a call 1 is default setting Extension for Checking Voicemail Users can check their Voicemail by dialing 2 on their phone 2 is default setting Voicemail main menu Users can go to the main menu by dialing 02 02 is default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3 is default setting Attended Transfer Timeout The time out of transferring a call Blind Transfer Users may blind transfer an incoming call by dialing 03 on their phone 03 is default setting Call Pickup Users may pick up an incoming call by dialing 4 on their phone 4 is default setting
108. steps Step1 Select DHCP as the WAN Connection Type Step2 Click Save button to save the settings Step3 Reboot the device Step4 Check the WAN s Status System Info gt WAN gt Status Static IP Address If your ISP says that you are connecting through a static or fixed IP address from your ISP perform these steps Step1 Select Static IP Address as the WAN Connection Type Step2 Enter the IP Address Step3 Enter the Subnet Mask Step4 Enter the Gateway Address Stepb Enter the Primary DNS and Secondary DNS Step6 Click the Save button to save the settings Step7 Reboot the device Page 91 CV Well mPBX 300R User Manual Step8 Check the WAN s Status System Info gt WAN Status PPPoE If your DSL provider says that you are connecting through PPPoE or if you normally enter a user name and password to access the Internet perform these steps Step1 Select PPPoE as the WAN Connection Type Step2 Enter the User Name Step3 Enter the Password Step4 Click the Save button to save the settings Step5 Reboot the device Step6 Check the WAN s Status System Info gt WAN gt Status gt WAN Settings WAN Settings Use WAN F C DHCP Static IP Address IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS C PPPoE User Name Password wv Save 3 Cancel Figure 3 6 2 3 6 3 Static Route mPBX will have more than one internet connection in some situations bu
109. sy Other Options M Call Waiting M DNDO v User WebInterace Ring Out 30 Volume Settings RxgainO 40 b Tea 40 hi Mobility Extension Enable Mobility Extension Mobility Extension Number Spy Settings Allow Being Spied Spy Modes S Figure 3 3 1 1 3 3 1 2 VOIP Extension A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register on mPBX 1 Add VOIP Extension Go to Extensions gt VOIP Extensions gt Create New Extension Page 15 CV Well mPBX 300R User Manual 1 General Type Extension type SIP IAX or SIP IAX SIP The extension sends and receives calls using the VoIP protocol SIP IAX The extension sends and receives calls using the VoIP protocol IAX Extension The numbered extension i e 1234 that will be associated with this particular User Phone Password The password for this extension Ex 12t3f6 Name A character based name for this user EX Bob Jones Caller ID The Caller ID will be used when this user calls another internal extension 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment Enable Send Voicemail Once enabled the voicemail will be sent to email as an attachment Email Add
110. t it has only one default gateway You will need to set some Static Route for mPBX to force it goes out through different gateway when access to different internet The default gateway priority of mPBX from high to low is OpenVPN SWAN port LAN port 1 Route table The current route rules of mPBX Destination The destination network to be accessed to by mPBX Subnet Mask Specify the destination network portion Page 92 CV Well mPBX 300R User Manual Gateway Which gateway mPBX will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful how low cost a route is Interface Define which internet port to go through 2 Static Route Rules You can add new static route rules here gt Static Route Settings Destination Subnet Mask Gateway Interface 192 168 4 0 255 255 254 0 0 0 0 0 224 0 0 0 224 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 192 168 5 1 Destination Subnet Mask Gateway Metric Interface LAN v Add No Static Routes Defined Figure 3 6 3 3 6 4 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving the intranet pass through the firewall which
111. t this parameter may also cause issues on local switches in the UK and China PRI Local Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Over Lap Dial Whether mPBX can dial this switch using overlap digits If you need Direct Dial in DDI in German Durchwahl you should change this to yes then mPBX will wait after the last digit it receives Page 25 mPBX 300R User Manual PRI Indication Tells how Device should indicate Busy and Congestion to the switch user Accepted values are inband Device plays indication tones without answering not available on all PRI BRI subscription lines outofband Device disconnects with busy congestion information code so the switch will play the indication tones to the caller Busy will now do same as setting PRI CAUSE 17 and Hangup Enable Facility To enable transmission of facility based ISDN supplementary services such as caller name from CPE over facility NSF Used with AT amp T PRIs If outbound calls are being rejected due to Mandatory information element missing and the missing IE is 0x20 then you need this setting Echo Cancellation Echocancel Obviously this disables or enables echo cancellation it is recommended to not turn this off Hi
112. the NTP server so that mPBX will update the time automatically Set Date amp Time Manually gt Date amp Time Date amp Time Server Time Sun Jun 10 4 43 11 2012 Time Zone WTA E Daylight Saving Time Automatic M Automatically Synchronize With An Internet Time Server NTP Server pool ntp org Set Date amp Time Manually Date Time Figure 3 7 4 Page 103 CU Well mPBX 300R User Manual 3 7 5 Backup and Restore WELLmPBX MSS BIST pem Logout gt Backup Restore Configuration Information Status Monitor Line Status Manage Configuration Backups Basic Create a New Backup Upload a Backup Extensions List Of Previous Configuration Backups Trunks E Outbound Routes Phone Provisioning 1 backup 2012nov2 122130 tar Fri Nov 02 12 22 26 2012 Download from System Restore Previous Configuration from Backup X Delete Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Conferences Figure 3 7 5 3 7 6 Reset and Reboot Reboot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this
113. the user has dialed an incomplete or invalid number Default is 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 3 5 9 Conferencing Conference Calls increase employee efficiency and productivity and provide a more cost effective way to hold meetings Extension This is the number dialed to reach this Conference Room Admin Admin can kick a user out and can lock the conference room Page 82 CV Well mPBX 300R User Manual Pin Set a PIN that must be entered in order to access this conference room i e 1234 Edit Conference Room 640 Extension 9 S Admin PIN 28 wf Save X Cancel Figure 3 5 9 3 5 10 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to configure Intercom settings please open the Other Settings gt Feature Codes screen This feature is supported by the following SIP phones Welle T28 T26 T22 T20 T10T T9CM Other SIP devices may also work with this feature but are not officially supported Note A paging group can have a maximum of 20 members Page 83 mPBX
114. this Folder with other users of this computer i A only drag it ta the Shared Documents folder To make this folder and its subfolders private so that only vau have access select the following check box Make this folder private Network sharing and security 2 To share this folder with both network users and other users of this computer select the first check box below and type a share name Share this folder on the network Share name share Allow network users ta change my files Learn more about sharing and security Windows Firewall iz configured to allow this folder to be shared with other computers on the network View pour Windows Firewall settings Figure B 1 Set up share Properties Step 2 Enter the new folder and create a new text file then rename this file to status txt This step is very important DO NOT forget to create the status txt file Step 3 Configure Autobackup settings on mPBX to Figure B 2 Page 122 CU Well mPBX 300R User Manual The External Storage feature is used ta extend storage space Once configured the files vaicemail call recording files COR files created before the configured days will be moved to the NetDisk Step 1 Create a Net Disk on a chosen computer Step 2 Input the Net Disk properties Net Disk Hast lP 192 168 5 222 Net Disk Share Name share Met Disk Access Username Net Disk Access Password Move files created before days ago wf Save AS Cancel Step 3
115. ting Note When reset to defaults The call forwarding settings will be configured as follows Always forward Disabled Busy forward to Voicemail Enabled Page 67 mPBX 300R User Manual No answer forward to Voicemail Enabled Do not disturb Disabled Enable Forward All Calls Users may enable always forward by calling 71 on their phone 71 is default setting Disable Forward All Calls Users may disable always forward by calling 071 on their phone 071 is default setting Enable Forward When Busy Users may enable busy forward by dialing 72 on their phone 72 is default setting Disable Forward When Busy Users may disable busy forward by calling 072 on their phone 072 is default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to number Users may activate call forwarding by dialing this feature code followed by the extension or phone number to forward all calls to Note Users may activate Forward to number by dialing 74 phone number e g by dialing 74501 all calls will be forwarded to extension 501 Forward to Voicemail Users may forward the call to Voicemail by calling 074 on their phone 074 is default setting Enable Do Not Disturb Users may enable do not disturb by calling 75 on
116. to one or more agents Note Dial Queue number to log in or Queue number to log out the queue For example if the queue number is 680 then agent can dial 680 to log in or 680 to log out 1 General Queue Name A name for the Queue Queue Number Use this number to dial into the queue or transfer callers to this number to put them into the queue Queue Password You can require agents to enter a password before they can login to this queue Queue Agent Timeout The number of seconds an agent s phone can ring before we consider it a timeout Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out 0 for unlimited Queue Ring Strategy This option sets the Ringing Strategy for this Queue The options are RingAll Ring All available Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remembers where it left off in the last ring pass 2 Agents This selection shows all users Selecting a user here makes them a agent of the current queue 3 Caller Position Announcements Announce Position Page 50 CV Well mPBX 300R User Manual Announce position of caller in the queue Announce Hold Time Enabling this option causes mPBX to announce the hold time to the caller periodicall
117. to the mPBX User Web interface which can be used to check voicemail and extension recordings Users may login to mPBX User Web interface by using their extension number and voicemail PIN as the login and password respectively Ring Out Check this option if you want to customize the ring time Ring tone will stop over the time defined 7 VoIP Settings NAT This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device such as a broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP and or RTP ports Enable SRTP Enable extension for SRTP RTP Encryption Qualify Send check alive packets to IP phones Page 17 mPBX 300R User Manual SIP Transport This will be the transport method used by the extension The options are UDP default or TCP or TLS DTMF Mode RFC2833 Info Inband Auto 8 IP Restriction Enable IP Restriction Check this option to enhance the VoIP security for mPBX If this option is enabled only the permitted IP Subnet mask will be able to register this extension number In this way the VoIP security will be enhanced Permitted IP address Subnet mask The input format should be IP address Subnet mask e g 192 168 5 100 255 255 255 255 means only the device whose IP address is 192 168 5 100 is allowed to register thi
118. ttings TAX Settings Voicemail Settings SMS Settings DISA Conferencing Paging Groups Other Settings Save Voicemails in the Disk No Save One Touch Recording Files in the Disk No Save CDR in the Disk No Mf Save 9 Cancel Figure 3 7 8 3 8 Reports 3 8 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter the call logs by call date caller callee trunk duration billing duration status communication type MyPBX Embedded Hybrid IP PBX for Small Businesses gt CallLogs Status Monitor A e Search Condition Line Status Start Date 11 Jan 1970 End Date 11 Jan 1970 Caller Callee Trunk Al E Basic A WE Ke EE i illi i All icati All a Duration Billing Duration Status EJ Communication Type E start Search Trunks 5c B E Show 1 7 Tota 7 View 235 E Oboma Routes 3 amp Download the records X Delete the records v Auto Provision Stntus ANSWERED ANSWERED Caller Callee Source Trunk Destination Trunk Duration 1970 01 11 02 02 59 500 1970 01 11 01 52 00 500 Billing Duration Communication Type X Delete X Delete en Inbound Call Control IVR Internal Internal Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings
119. um length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If this option is set the caller will be prompted to press 5 before leaving a message Operator Breakout from Voicemail If this option is set the caller can jump out of the voicemail and go to the destination IVR you set by dialing O Page 76 CV Well mPBX 300R User Manual b Greeting Settings Busy Prompt Greeting played when the extension called is busy Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Unavailable Prompt Greeting played when the extension called is Unavailable Skip greeting Do not play a greeting Play Unavailable greeting play the extension Unavailable greeting Leave a Message Prompt Greeting when ask the caller to dial 5 to leave a message Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Play Unavailable greeting play the extension Unavailable greeting C Playback Options Announce Message Caller ID If this option is enabled the Caller ID of the party that left the message will be played back before the voicemail message begins playing Announce Message Duration If this option is set the duration of the message in minutes will be played back before the voicemail message begins playing Announce Message Arrival Time If this option is set the arrival time of the m
120. xample when you call from number 123456789 into mPBX the caller ID is 0123456789 but you can only call 123456789 successfully from mPBX trunk You should configure number 0123456789 as the call back number and strip 1 digit before the callback is placed Prepend before dialing Define digits added before a callback number before the callback is placed For example the call in number Caller ID is 123456789 mPBX need to send 9123456789 to its trunk when call to this number You should configure Page 87 CV Well mPBX 300R User Manual 123456789 as the call back number and add 9 before the callback is placed You can add w for analog trunks for some delay too Create Callback Rules Trunk Mame 1234 FXQ Strip digits from front Prepend before dialing wf Save X Cancel Figure 3 5 13 3 3 5 14 Speed Dial Settings 1 Options The prefix of speed dial The prefix should be dialed before the speed dial number Default is 99 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99 You can use an extension with any type to dial 991235 then it will call to number 5503305 Note Don t forget to add the outbound dial prefix if you would like to dial the speed dial number through trunk Page 88 mPBX 300R User Manual Embedded Hybrid IP PBX for Your Businesses
121. y based on the frequency timer Either yes or no hold time will not be announced if 1 minute Frequency How often to announce queue position and estimated hold time Note 0 seconds means disable the announcement 4 Periodic Announcements Prompt Select a prompt file to play periodically Frequency The frequency to announce a prompt to the caller 5 Events If a caller presses the key while waiting in the queue this setting selects which action should process the key press 6 Failover Destination Defines the failover action A failover occurs after the user reach the Queue max wait time 7 Others Music On Hold Select the Music on Hold Class for this Queue Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents The default option is No Agent Announcement Page 51 CV Well mPBX 300R User Manual Announcement played to the Agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue Retry The numb

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