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Iridium Pilot User Manual May2012

1. 3 ridium Pilot User Manual User Manual also applies to Iridium OpenPort units using firmware version AO12001 or higher Version 1 Notice Export Compliance Information This product is controlled by the export laws and regulations of the United States of America The U S Government may restrict the export or re export of this product to certain individuals and or destinations For further information contact the U S Department of Commerce Bureau of Industry and Security or visit www bis doc gov Disclaimer Every effort has been made to ensure the correctness andcompleteness of the material in this document No company shall be liable for errors contained herein The information in this documentis subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Prior to installing or using Iridium Pilot read and understand this User Manual and the Installation Guide including the safety warnings and information Failure to do so could result in serious injury or death If you do not have the Iridium Pilot Installation Guide it can be found at www iridium com or call 1 866 947 4348 and request that a Installation Guide be sent to you Iridium the Iridium Logo Iridium Pilot and any other trademark or service mark referred to or displayed in this document are t
2. LED off Green Green Amber Red Red Flashing Flashing power No power Power Not Used Power Not Used Not Used supplied to supplied to supplied to BDE BDE and BDE BDE BDE switched switched off on Power is being passed to ADE status Not Used Idle Active Voice Not Used System BDE cannot connected to or data Unavailable communicate the Iridium is being with ADE network but transferred check no traffic to from connections the Iridium network signal Not Used Strong Not Used Weak network No network Not Used network signal signal signal detected detected detected GPS Not Used GPS signal Not Used Not Used No GPS signal Not Used available to ADE data Data port not Data port Flashing Access to SIM problem Not Used provisioned provisioned when data call network for use in progress denied see Web Page for details voice 1 Voice Voice port 1 Incoming Access to SIM problem Not Used port 1 not provisioned call ringing network provisioned for use or callin denied see Or handset progress Web Page for off hook details voice2 Voice Voice port 2 Incoming Access to SIM problem Not Used port 3 not provisioned call ringing network provisioned for use or callin denied see Or handset progress Web Page for off hook details voice3 Voice Voice port 3 Incoming Access to SIM problem Not Used port 3 not provisioned call ringing network provisioned for use or callin denied see Or hand
3. Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 3 Click OK The updated configuration page with the newly added rule is displayed z o e lt x Figure 3 9 e 2 SESE Oo G L H Lox Si me m a roma A ow a m i E E i nd LS 1 z ELT It A Or orm 9 iridium s enu configuration Thes page stows configuration of the unt Lu LAN IP Configuration T sin te pee gt duteet Mowe Bp p p F N oo h Use in OOP Server v 26 iaetes w mares ff R Rm trong r saren a i m Vue Ot Forwarang v yate P Cohpasie Port Forwarding Configuration nes Cooma fon menan Paaren Poca es m o mzio ToP AM Ple UU Don ke Localieation Configuration locaton ain 3 Upstate tecmmaton staga Coen pu ron tasas LLC 2008 P ore Cen Tee Ir Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 4 Add additional rules as needed Note Rules can be turned on off without having to be deleted 24 Iridium Pilot User Manual Figure 3 10 oe iz iridium 10 01 12 20 33 04 admin Sign Out edit port forwarding rule Status Port forwarding rule 2 counters External Port 8080 diagnostics Internal Port 80 Internal IP address 192 168 0 2 configuration Protocol TCP admin OK Cancel password
4. Iridium Pilot User Manual NOLLVHf1DIJ3NOO WALSAS 27 To add an IP address 1 Click the Add Address button 2 This will take you to a page that allows you to enter an IP address oF T Invalid Date Invalid Time admin 2 IP address 192 168 24 125 Cancel configuratior Copyright Iridium Satellite LLC 2008 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 3 Enter an IP address and click OK 4 You will be re directed back to the Configuration page where the IP address will not be visible in the White List Configuration section White List Configuration Enable White list o Address IP Address 1 192 168 24 125 Add Address Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 3 SYSTEM CONFIGURATION To enable the white listing feature 1 Check the Enable White List checkbox White List Configuration Enable White list vi Address IP Address 1 192 168 24 125 Add Address Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 28 Iridium Pilot User Manual 2 IP address white listing is now enabled and only the IP address entered will be accessible from the Pilot ISU From the main status page t
5. TMSI invalid Unit will automatically try to access the network using the IMSI IMSI invalid Call service provider Authentication Failure Check SIM status on Status web page check using a valid SIM card If all ok call service provider IMEI Blacklisted Call service provider Indeterminable Location Check GPS LED on BDE If LED is green check GPS status on web page Contact Service Provider with this information and denial information Restricted Area Wait until move into different geographical area Antenna Utility Available in versions AO12001 and higher The Antenna utility allows you to effectively troubleshoot and identify antenna shadowing or interference problems The Antenna utility requires Admin login You must login as Admin from the Diagnostics page of the IBSU GUI in order to see the Antenna array see Figure 3 6 Iridium Pilot User Manual ONILOOHSATENOYL S 53 5 TROUBLESHOOTING 54 Iridium Pilot User Manual Section VI APPENDICES Appendix A Regulatory FCC Declaration for 9701 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful in
6. t NOLLWYNDISANOD W3 LSAS 33 3 SYSTEM CONFIGURATION 34 3 8 Bulk Configuration Available in versions AO12001 and higher The Iridium Pilot comes with the Bulk Configuration Tool which allows Solutions Partners and end users to configure multiple Iridium Pilot units being deployed across multiple locations Bulk configuration provides an easy way to fully configure a Pilot IBSU by applying a configuration defined by a plain text file The bulk configuration file format consists of several lines where each line describes a single configurable element and is of the form 3 8 1 Bulk Configuration File The ID is a string that identifies the configurable item to configure and value is the value to apply The bulk configuration file supports several types of values integer string enumeration IP address and record Description Integer An integer value can be in either decimal e g 123 or hexadecimal e g OxABC format String A sequence of characters possibly surrounded by double quotes quotes are required if the string contains spaces Enumeration One of a fixed number of predefined strings a string enumeration value may contain spaces if it is enclosed in quotes IP Address Four decimal integers each separated from its neighbours by a single dot Record An element that is composed of a fixed number of fields each field is a value each of which is an Integer String Enumeration or IP Address the orde
7. 10 Update IP Configuration USA Canada X Browse Upload Copyright Iridium Satellite LLC 2012 You must contact your Iridium Solutions Provider to be upgraded To disable this feature when logged in as Administrator under Configuration de select the checkbox Iridium Pilot User Manual t NOLLWYNDISANOD W3 LSAS 39 3 SYSTEM CONFIGURATION 40 Iridium Pilot User Manual Section IV System Operation 4 0 System Operation Now that the system has been set up and configured it is ready for use This chapter provides details on how to use the Iridium Pilot system 4 1 Data Operation Prior to operation the Iridium Pilot unit must be installed provisioned and switched on All status lights should be nominal Power LED must be green Power is being supplied to the BDE and it is switched on Status LED is amber BDE and ADE can communicate and are sitting idle This light will turn green once the unit goes online Signal LED is amber or green The unit can see the satellite network A red signal light indicates no signal GPSLED is green The unit has received the necessary GPS information required to operate Data and Voice port lights are green Provisioning details have successfully been received from the network and access to the service has been granted If the unit has been denied access then the lights will be amber Accessing the Web As long as your data port is provisioned an
8. 8725 15 August 2008 R amp TTE Directive EMC Test Report Report Date m EN 301 489 20 V1 2 1 EU2780 8579 13 May 2008 2002 11 amp EN 60945 2002 R amp TTE Directive Radi Test Report Report Date EN 301 441 V1 1 1 RU1427 8509 2 June 2008 2000 05 RU1496 8759 3 Sept 2008 The Test Report References above are test reports prepared by TRL Compliance Ltd Moss View Nip Lane Up Holland West Lancashire WN89PY UK Accreditation references TRL UKAS 0728 and BSI FS 21805 The project master file which contains or references all necessary documents to make up a technical file is retained by Iridium satellite LLC The OpenPort 9801 Certification is dependent on the following criteria 1 The OpenPort ADE is installed and used as described in OpenPort User Guide 2 The OpenPort ADE is only used with an OpenPort 9701 Below Decks Equipment BDE 3 The OpenPort ADE is manufactured by Celestica or an equivalent competent manufacturer adopting th same process with equivalent quality levels am satisfied that relevant standards have been used in the design the above documentation exists in the project Master File and that the product will be labelled with the CE mark before Signed Y MUN VP Engineering Iridium Pilot User Manual 57 6 APPENDICES 58 Appendix B Specifications RF Performance Frequency of Operation TX 1616 to 1626 5 MHz RX 1616 to 1626 5 MHz Channelization FDMA spac
9. RELATION TO THIRD PARTY INFORMATION AND IRIDIUM SHALL NOT BE LIABLE FOR ANY LOSSES DAMAGES LIABILITIES JUDGMENTS AND FINES AMOUNTS PAID IN SETTLEMENT EXPENSES OR COSTS OF DEFENSE SUSTAINED IN RELATION TO ANY SUCH THIRD PARTY INFORMATION Intellectual Property Trade Secret Proprietary or Copyrighted Information To protect Iridium proprietary and confidential information and or trade secrets this User Manual may describe some aspects of Iridium technology in generalized terms Iridium products may include copyrighted Iridium and third party software Any such copyrighted software contained in Iridium products may not be modified reverse engineered distributed or reproduced in any manner to the extent provided by law The purchase of any Iridium products shall not be deemed to grant either directly or by implication or otherwise any license under copyrights patents or patent applications of Iridium or any third party software provider except for the normal nonexclusive royalty free license to use that arises by operation of law in the sale of a product Content Copyright You are exclusively responsible for the use of Iridium Pilot including proper use of third party copyrighted materials If you violate these terms you agree to defend indemnify and hold Iridium harmless with respect to any claims or actions by third parties related to your improper use of copyrighted material and to pay all costs damages fines and other amounts inc
10. during operation any voice or data calls will be terminated immediately 3 Power on and replace the SIM cover 4 Connect computer router via Ethernet port 5 Connect phones and or PBX via RJ11 ports 6 Check all connections Figure 2 1 Slide Locking Tab Iridium Pilot User Manual GALYVLS DNILLAD c 9 2 GETTING STARTED 10 2 2 Data Connection The BDE provides one RJ 45 port for connection to your computer or network The internal structure of the computer network depends on your needs The Iridium Pilot is capable of handling everything from the connection of a single PC to a complete Ethernet network The data port provides an Ethernet connection of 10BaseT using an RJ45 connector If the Below Decks Equipment BDE is to be connected to a down stream port of an Ethernet hub or switch then the user will need to use a crossover Ethernet cable Again the data port must be provisioned to connect to the Internet The data LED will be illuminated green Figure 2 4 Ethernet HUB Switch 2 2 1 Single PC Connection Connect directly to the data port of the BDE Usea standard Ethernet cable Configure PC for static configuration for more details see Windows PC Set up for Static Configuration 2 2 2 Multiple PC Connection Connect the switch hub router to the data port on the BDE using a crossover Ethernet cable Connect the PCs to the Ethernet switch hub or router Note these multiple devices wi
11. enabled functionality of the ISU takes and enumeration of the format enabled or disabled as input Port Forward Rule X Configures one of the 15 port forwarding rules on an ISU takes a record of the following format IP address Internal port number External port number Protocol enumeration UDP or TCP n use enumeration yes or no Port Forward Rule 1 192 168 0 5 55 66 TCP yes NOTE Configured port forwarding rules must be in a contiguous block starting with rule 1 otherwise unexpected behaviour may occur For example configuring rules 1 2 3 4 would be fine but configuring 1 2 8 9 would be wrong as would configuring rules 5 6 7 Iridium Pilot User Manual NOLLVHf1DI3NOD WALSAS 35 3 SYSTEM CONFIGURATION 36 ELEMENT DESCRIPTION Localization Configures the localisation setting of the ISU takes an enumeration with one of the following possible values USA Canada UK Ireland Germany France Italy Spain Portugal China Japan EXAMPLE Localisation Germany France Italy Whitelist Address X Configures one of the 12 white listed IP addresses takes an IP address Whitelist Address 1 123 456 789 123 1 2 8 9 would be wrong as would configuring rules 5 6 7 Note Configured white list addresses must be in a contiguous block starting with rule 1 otherwise unexpected behaviour may occur For example configuring addresses 1 2 3 4 would be
12. fine but configuring Whitelist Enable Enables or disables the use of the IP address white list takes and enumeration of the format enabled or disabled as input Whitelist Enable disabled Whitelist Size Configures the number of configured white listed IP addresses takes an integer Whitelist Size 4 file otherwise unexpected behaviour may occur Compression Mask Enables IP header compression data compression and the Performance Enhancing Proxy PEP takes an integer This is a bit mask of the services to enable 0x01 IP header compression enabled 0x02 ZLIB data compression enabled 0x04 PEP enabled Firmware Notification Enables or disables the new firmware available notification on the ISU s diagnostics web page takes and enumeration of the format enabled or disabled as input Note The size configured here must match the number of Whitelist Address Xentries in the configuration Firmware Notification enabled Iridium Pilot User Manual 3 8 3 Uploading the Configuration A configuration file can be uploaded to a Pilot IBSU in two ways either via the IBSU s configuration web page or using the firmware upgrade tool To upload a configuration file via the IBSU web pages 1 Login to the ISU web pages as an administrator 2 Navigate to the Configuration page 3 Locate the Bulk Configuration section at the bottom of the page Bulk configuration Bulk Configuration fil
13. in the United States and or other countries 3 On the subsequent web page click OK and the address will be removed from the table Invalid Date Invalid Time admin T 41 S oO 2 o n 0 o 7 n Rule IP Address 1 192 168 24 125 ok _ Cancel Copyright Iridium Satellite LLC 2008 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual From the main status page the disabled feature will appear as IP White Listing feature Disabled as shown below iridium 10 01 12 20 19 09 guest Sign In status 3 status LEDs 3 counters r Power Status Signal GPS Data Handset 1 Handset2 Handset 3 3 diagnostics Oo oO o oO o o o o Signal Strength Signal Strength iil Maximum Bandwidth Maximum Bandwidth 64 kbps SIM Installed Yes Errors no GPS Status GPS SPS mode fix valid Latitude 38 55 433 Longitude 71 13 366 Satellite Connection Connected True Access denial cause None Blocked Data IP White List Disabled Voice Lines Type Number Voice Mail 1 Not Provisioned Number missing N A 2 Not Provisioned Number missing N A 3 Not Provisioned Number missing N A Copyright Iridium Satellite LLC 2012 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual
14. phone line Call Forward Unconditional Forward all incoming calls to another number All calls will be forwarded to the registered number Register dial 21 number Specifies the phone number for Call Forward Unconditional Activation dial 21 Deactivation dial 22 Check Status dial 23 A voice prompt will be played indicating if Call Forward Unconditional is enabled and the number that is registered to forward calls Call Forward Busy Forward incoming calls if the phone line is currently in a call Register dial 67 number Specifies the phone number for Call Forward Busy Activation dial 67 Deactivation dial 68 Check Status dial 69 A voice prompt will be played indicating if Call Forward Busy is enabled and the number that is registered to forward calls Call Forward No Answer Forwards incoming calls if the phone line does not answer in a specified amount of time Register dial 61 lt number gt lt timeout gt Specifies the number and timeout in seconds for Call Forward No Answer If an incoming call is not answered by the unit in the time specified in the registration the call is forwarded Activation dial 61 Deactivation dial 62 Check Status dial 63 A voice prompt will be played indicating if Call Forward No Answer is enabled and the number that is registered to forward calls Call Forward Not Reachable Forwards incoming calls after no response in reaching t
15. to another machine on the internal network on the same port 80 Port redirection is taking a port on the outside i e 80 and passing it to another machine on the internal network but on a different port i e 8080 Before beginning the user will need to know what port they wish to forward from outside the Iridium Pilot to the inner network and whether or not they need to redirect the port as well They will also need to know if the data will be TCP or UDP Iridium Pilot User Manual NOLLWYNDISANOD WALSAS 23 1 From the Configuration screen in the GUI Under Port Forwarding Configuration Click Add Rule see Figure 3 5 An administration page will open Figure 3 8 shown below 2 Enter Select the following The external port number to forward to the inside The internal port number which will be receiving the data Note If you are redirecting as well this number will be different than the external port number The IP address of the computer which is receiving the data Note This will need to be on the same subnet as the Iridium Pilot IBSU The protocol for the data TCP or UDP Figure 3 8 is iridium delete port forwarding rule u 10 0112 20 32 22 admin Sion Out gt status Rule Protocol IP Address External Port Internal Port counters 15 UDP 192 168 0 2 80 80 2 diagnostics OK Cancel configuration admin password Copyright Iridium Satellite LLC 2012
16. warranty repairs Standard Return Material Authorization RMA and the Global Service Program GSP The Standard RMA requires Iridium to receive the returned Product or Accessories before shipping replacement Product or Accessories If defective Product or Accessories issued under RMA is not received at the Iridium Global Warranty Center per RMA within four 4 months from RMA issuance the RMA will be cancelled In the event the defective Product or Accessories still requires return a new RMA request and issuance must be issued An RMA through the GSP requires the Iridium designated field service provider to perform the warranty replacement and RMA process 2 RMA through the Iridium Global Service Program Iridium offers warranty replacement for Iridium Pilot Products or Accessories via the Iridium Global Service Program GSP The GSP employs full time technicians trained on Iridium Pilot and marine electronics This service is available 24 hours a day and can be arranged by contacting your Service Provider Use of the GSP for warranty repair replacement is at the discretion of Iridium with authorization from the Service Provider The GSP technician will conduct all troubleshooting remove and or replace and RMA activities on behalf of the Service Provider GSP warranty support and services are provided at no cost to the Service Provider or customer in the ports identified as part of the Iridium Global Service Program Warranty support i
17. 0 180 of the antenna elevation range 1 0 m 3 3 ft The Above Decks Equipment ADE transmits radio frequency energy RF that may cause thermal injuries including tissue damage from increased heating and body temperature When the system power is ON keep all personnel a minimum of 1 0 m 3 3 ft from the antenna see Radiation Hazard Failure to do so could result in serious injury or death Iridium Pilot User Manual NOILINGOYLNI L 1 INTRODUCTION 4 1 5 3 Antenna mounting and substitution The antenna supplied by the manufacturer or radio dealer must not be mounted at a location such that during radio transmission any person or persons can come closer than the indicated minimum safe distance to the antenna 1 0 m 3 3ft To comply with current FCC RF Exposure limits the antenna must be installed at or exceeding the minimum safe distance shown above and in accordance with the requirements of the antenna manufacturer or supplier Base Station Installation The antenna should be mounted on an outdoor permanent structure RF Exposure compliance must be addressed at the time of installation You may contact your radio dealer or the manufacturer for further instructions You as the qualified end user of this radio device must control the exposure conditions of bystanders to ensure the minimum separation distance above is maintained between the antenna and nearby persons for satisfying RF Exposure compliance T
18. 112 AND OR 999 ARE UNAVAILABLE ON THE IRIDIUM NETWORK AND MOBILE SATELLITE SERVICE Iridium also does not currently support enhanced 911 or 112 services and does not provide information to emergency call centers to identify callers locations Purchaser and all users of the Product and Accessories including but not limited to the use of the Iridium phone services in conjunction with 911 112 or any other emergency or distress call services both public and privately operated acknowledge and agree as a condition of the provision of Iridium phone service that they will make no Claim in contract tort or otherwise against Iridium for any damages bodily injury loss of life or any other loss arising from unavailability delay faultiness or failures of the Iridium facilities service Product or Accessories including inaccuracies with regard to any user information Users disclaim any liability against Iridium arising from Iridium s service in exchange for the provision of Iridium s phone service through its Products and Accessories SSDIGNAddV 9 As part of providing its service Iridium may disclose user information including but not limited to name address telephone number and location information including where available the geographic coordinates of equipment to governmental and quasi governmental agencies where Iridium deems it necessary in its sole discretion to respond to exigent circumstances or as required by law Governmental a
19. Copyright iridium Satelite LLC 2012 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 3 5 User Profiles There are two user profile levels Guest Administrator The default access is Guest No log in is required 3 5 1 Guest Level The Guest level provides the user basic access to the system but does not allow the user to make any changes to the system 10 01 12 201909 guest Power Status Signal Signal Strength Mavomum Bandwidth Installed Errors Status Latitude Longitude Connected Access denial cause IP White List Data Handset 1 Handset2 Handset 3 Signal Strength Maximum Bandwidth 64 kbps GPS SPS mode fx valid 38 55 433 77 13 366 Satellite Connection True None Disabled Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual t NOLLWYNDISANOD W3 LSAS 25 3 SYSTEM CONFIGURATION 26 3 5 2 Administrator Level The Administrator level provides the user access to advanced configuration settings within the system 1000112 202936 guest Enter your username and password below username password Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other cou
20. ICE TO THE EXTENT THAT ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED SUCH WARRANTY SHALL BE LIMITED IN DURATION TO THE EXPRESS LIMITED WARRANTY PERIOD THIS WARRANTY IS MADE BY IRIDIUM TO THE PURCHASER OF THE PRODUCT AND ACCESSORIES ONLY AND IT IS NOT ASSIGNABLE OR TRANSFERABLE BY THE PURCHASER TO THE EXTENT PERMITTED BY LAW THIS IS IRIDIUM S SOLE AND COMPLETE WARRANTY FOR THE PRODUCT AND ACCESSO RIES THIS WARRANTY COVERS PRODUCT AND ACCESSORIES ONLY IRIDIUM MAKES NO WARRANTY AS TO COVERAGE AVAILABILITY OR GRADE OF SERVICE PROVIDED BY IRIDIUM SEPARATELY FOR IRIDIUM SATELLITE SERVICES IRIDIUM ASSUMES NO OBLIGATION OR LIABILITY FOR ADDITIONS OR MODIFICATIONS TO THIS WARRANTY UNLESS MADE IN WRITING AND SIGNED BY AN OFFICER OF IRIDIUM SSDIGNAddV 9 This Product and Accessories is covered only by the LIMITED WARRANTY as stated above To the extent permitted by applicable law Iridium specifically disclaims any other warranty terms liabilities or obligations which may be implicated by sale or purchase of the Product or Accessories outside of the United States Except as specified in this LIMITED WARRANTY Products and Accessories are provided AS IS If you acquired this Product and Accessories in Australia or in New Zealand this Product and Accessories come with guarantees that cannot be excluded under the Australian Consumer Law or similar legislation in New Zealand The benefits to a consumer given by the warranty are in addition to other righ
21. Protocol TCP IP Properties Properties window Genel You can get IP settings assigned automatically i your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Q Obtain an IP address automatically Use the following IP address IP address 192 Subnet mask 255 192 Radio button Use the following DNS server addresses Prefered ONS server 10 20 20 3 Alternate DNS server 10 2 2 40 3 SYSTEM CONFIGURATION 18 Iridium Pilot User Manual 3 3 Accessing the Graphics user Interface GUI IBSU Web Pages To access the IBSU Web Pages 1 Connect a PC to the data port on the BDE 2 Open the web browser and in the web browser address window type http 192 168 0 1 Note The default IP address is assigned to the IBSU at the factory The IP address can be changed if there are multiple IBSU s at a single site If this has been done then type in the new IP address To reset the IP address back to the default 192 168 0 1 press the network reset button on the BDE Figure 3 2 Reset button 3 Select Login for administrator level diagnostics Type in the user name and password specified by Iridium Call your Service Provider if login fails 4 Select the appropriate link Select to link to Status Counters Diagnostics Note The information displayed on the web pages is not dynamically updated To update the information refresh th
22. R INABILITY TO USE SUCH PRODUCT REGARDLESS OF NOTICE OF SUCH LOSS Iridium Pilot User Manual For warranty claims questions repairs service or for the return of Product or Accessories contact the Iridium Service Provider or Point of Sale Products and Accessories needing service should be returned to the Purchaser s Service Provider or Point of Sale Purchaser s Service Provider will coordinate warranty service with Iridium to facilitate repair or replacement of the Product or Accessories All Products and Accessories shipped to lridium s authorized Global Warranty Center s must be shipped with freight and insurance pre paid Products and Accessories returned to Iridium must be accompanied by a copy of the Return Material Authorization RMA and the RMA number referenced on the outside of the box Product and Accessories that are repaired or replaced under the LIMITED WARRANTY shall be returned to Purchaser at Iridium s expense for the freight and insurance and at Purchaser s expense for any applicable duties or other charges If you are a consumer entitled to return the Product under statutory guarantee at your request Iridium will reimburse reasonable shipping costs incurred by you 4 LIMITATIONS AND CONDITIONS OF USE In the United States and subject to availability emergency calls using 911 or 112 emergency systems are routed to emergency call centers for response OUTSIDE OF THE UNTIED STATES EMERGENCY ACCESS NUMBERS SUCH AS 911
23. TING cccssssccsssssccssssssssssscccssscsccssscssssscssssssscessscssssssscssscssscsscsccssccescssssssssonses 49 Xurotle rief 49 5 1 LED Troubleshooting Char ts cssccsssecssssssccssesssseesssseccssssecssnssesssecsssuseccsnecssssecessueccssueecsssesesssecessuseccsneeesaseesssueeeesueessnueceaaeees 50 Section VI APPENDICES 55 AppendbcA Regulatory inicr ete jeg teta e eee EE reete AEAEE A ERE eE eee etu epe ire poeti 55 Appendix B Specifications sssssccsssseccsesssseseccsseeccsseeessneeessueeccsuteessseeessuecssnesssneeees 58 Appendix C Limited Warranties Conditions of Use and Limitations of Liability ss 61 Iridium Pilot User Manual iv Iridium Pilot User Manual Section INTRODUCTION 1 0 Introduction Thank you for purchasing the state of the art Iridium Broadband Subscriber Unit Iridium is the only provider of truly global satellite voice and data communications solutions with complete coverage of the entire earth including polar regions The Iridium Pilot delivers reliable near real time simultaneous high quality voice and data connection to the Iridium satellite network from any point on the globe 1 1 About this Manual This is a user manual for the Iridium Pilot system The readers of the manual include anyone who is using or intends to use this system No specific skills are required to operate the Iridium Pilot How
24. User Purchasers The Software and Documentation qualify as commercial items as that term is defined at Federal Acquisition Regulation FAR 48 C F R 2 101 consisting of commercial computer software and commercial computer software documentation as such terms are used in FAR 12 212 Consistent with FAR 12 212 and DoD FAR Supp 227 7202 1 through 227 7202 4 and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which these Terms and Conditions may be incorporated Purchaser may provide to Government end user or if the sale is direct Government end user will acquire the Software and Documentation with only those rights set forth in these Terms and Conditions Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are commercial computer software and commercial computer software documentation and constitutes acceptance of the rights and restrictions herein Iridium Pilot User Manual 65 6 APPENDICES 66 Iridium Pilot Product and Accessories Warranty Claim Process 1 Overview This Policy is designed to offer Iridium Pilot customers through their Iridium Service Provider ISP or Service Provider a simple and expeditious support solution for the Iridium Pilot Product and Accessories Customers and Dealers are encouraged to contact their Service Provider for Product support Iridium offers multiple solutions for
25. ages when logged on as admin These settings include IP Address Subnet Mask DHCP Server and IP Address Range to Use DNS Forwarding IP Address This is the IP address of the Iridium Pilot unit as seen from the vessel The factory default is 192 168 0 1 You should not change this default unless there is already LAN equipment on the vessel in which case you must set this to an unused IP address of ship side LAN Subnet Mask This defines the subnet used on the vessel The factory default is 255 255 255 0 You should only change this default if you change the IP address of the Iridium Pilot unit All network devices must use the same subnet in order to communicate with one another Dynamic Host Configuration Protocol DHCP server This automatically provides unique IP addresses and appropriate configuration parameters to each network device connected to the Iridium Pilot unit In the current configuration DHCP is disabled Note While DHCP is disabled devices connected to the Iridium Pilot unit will need to have their network settings manually configured There must only be one DHCP server on any network segment Please see insert on how to configure network connections manually with Windows DHCP IP Address minimum and maximum This sets the range of IP addresses for the DHCP server to use The factory default is 192 168 0 2 to 192 168 0 254 The range specifies the maximum number of devices on the network Both the max
26. akes such information available Iridium Pilot User Manual Software Upgrades and Additional Copies For purposes of the Agreement Software shall include and the terms and conditions of the Agreement shall apply to computer programs including firmware as provided to Purchaser by Iridium or an authorized lridium reseller and any upgrades updates bug fixes or modified versions thereto collectively Upgrades or backup copies of any of the foregoing NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS 1 UNLESS AUTHORIZED BY IRIDIUM PURCHASER HAS NO LICENSE OR RIGHT TO MAKE OR USE ANY ADDITIONAL COPIES OR UPGRADES IRIDIUM MAY MAKE SOFTWARE AVAILABLE BASED ON ADDITIONAL TERMS 2 USE OF UPGRADES IS LIMITED TO IRIDIUM PRODUCTS AND ACCESSORIES FOR WHICH PURCHASER IS THE ORIGINAL END USER PURCHASER OR LESSEE OR OTHERWISE HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED AND 3 THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY BACKUP PURPOSES ONLY Proprietary Notices Purchaser agrees to maintain and reproduce all copyright and other proprietary notices on all copies in any form of the Software in the same form and manner that such copyright and other proprietary notices are included on the Software Except as expressly authorized in these Terms and Conditions Purchaser shall not make any copies or duplicates of any Software without the prior written permission of Iridium Term and Termina
27. al Strength Il Maximum Bandwidth Maximum Bandwidth 128 kbps SIM Installed Yes Errors no GPS gt Status GPS SPS mode fix valid Latitude 52 13 971 E Longitude 000 08 708 T Satellite Connection 5 Connected True O Access denial cause None U Connection attempts 15 Connections 17 im Connections released 16 gt Connections dropped 0 WY Ga Blocked Data IP White List Enabled Packets biocked From 192 168 0 2 to 192 168 24 1 15 17 04 13 12 11 Voice Lines Type Number Voice Mail 1 Standard 881670390112 no 2 Crew N A N A 3 Crew N A N A Copynght Iridium Satellite LLC 2008 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 30 Iridium Pilot User Manual From the main status page the feature will appear as shown when IP White Listing feature is enabled and attempts are being made to multiple destinations outside of the trusted list a Timestamp reflects the last time an attempt was made to reach the IP address indicated that is NOT on the white list b Max number of entries shown will be 5 c These entries are cleared if the ISU is reset or if attempts to access more than 5 blocked destinations The oldest entry is then removed Power Status Signal Strength Maximum Bandwidth nstalled Errors Status Latitude Longitude Connected Access denial cause Connection attempts Connections Connecti
28. ch indicates power to the unit just not switched on Note If the power LED is amber it means some power is being provided to the BDE but not necessarily enough A voltmeter can be used to check this ADE BDE Communications A flashing red status light indicates the BDE is unable to communicate with the ADE 1 Disconnect both ends of the ADE BDE cable and test with an Ethernet cable tester Will need to build an adapter cable to convert the ADE cable end to RJ45 for easier testing 2 Inspect cable for damage Frayed or spliced cables should be replaced 3 Inspect ADE and BDE ports for damage 4 Disconnect power and test input levels 5 Replace in order BDE ADE and cable retesting setup after each component is swapped Signal Strength Check signal strength LED or the signal strength indicator on the status web page Make a voice or data call from the Iridium Pilot unit to double check Observe the signal LED status over time Does the LED change color frequently Is there a pattern Is the signal LED red for longer than 5 to 10 minutes It could be that the install location suffers from intense RF interference or physical obstructions within line of sight to the sky Site Survey Tool Site Survey Tool This application puts the Iridium Pilot unit into a test mode and then proceeds to record the noise level on all possible channels Needs to run on a Windows PC on the same subnet as the ISU i e 192 168 0 xxx Co
29. cy is subject to change by Iridium without notice 68 Iridium Pilot User Manual
30. d the proper physical connections made access the Internet simply by starting your web browser The IBSU allows you complete functionality to upload and download data web pages and email Note Large files or graphic intense web pages will take longer to transfer or display Note Configuring the system and full diagnostics can only be done by the System Administrator and requires a login password The default user name and password is admin Change the password if desired Important The Iridium Pilot unit supports connect on demand and will make a connection across the Iridium network if a data device tries to access an address outside the local area network It is the user s responsibility to secure the system from outside access Ensure proper security e g firewall virus protection encryption is in place before using the system Iridium Pilot User Manual NOILVH3dO WALSAS 7 41 4 SYSTEM OPERATION 42 4 2 Telephony Operation The BDE provides three connectors for POTS handsets which can be used simultaneously In order to make or receive a phone call you must have a valid SIM installed in the BDE Types of voice lines available are Standard or Crew There are 3 voice lines available on the BDE and each can be provisioned with services The BDE will indicate illuminate green the lines that have been provisioned Figure 4 0 Provisioned lines will illuminate green Note If none of the data or voice LEDs are
31. dress white listing feature There is an associated web interface to assist in configuring the feature When the system is shipped the default setting is for the feature to be disabled When enabled the IP address white listing feature restricts mobile originated IP links to the set of IP addresses specified in the white list Mobile terminated links are allowed from any IP address The maximum number of IP addresses that can be specified in the white list is 12 If you are using Static IPs for DNS or Iridium DNS servers then the addresses must be added to the White List filtering For Iridium DNS servers use 10 20 20 30 10 20 20 40 Otherwise the end user is unable to utilize a domain name since the lookup to the DNS servers will be blocked Due to this requirement the maximum number of entries is 10 since there are 2 DNS servers Configuration of the white list is performed through the Pilot ISU s configuration web page under admin or gateway login To access the IP address white list configuration 1 Login to the ISU to configure as either admin or gateway 2 Navigate to the Configuration web page 3 On the page you will see the White List Configuration section White List Configuration Enable White list no white list addresses set Add Address Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries
32. e opyright Iridium Satellite LLC 2008 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 4 Click on the browse button and select an Openport configuration file from the dialog box 5 Click Upload 6 When asked if you are want to configure the ISU click yes Bulk Configuration File uploaded sucessfully Configure ISU unit will reboot if yes Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 7 The new configuration will be applied and the ISU will reboot Iridium Pilot User Manual NOLLVHf1DIJ3NOO WALSAS 37 3 SYSTEM CONFIGURATION 38 To upload a configuration file from the IBSU firmware upgrade tool 1 Open the ISU firmware upgrade tool must be AO11001 or later 2 Enter the IP address of the ISU to configure 3 Select whether or not to upgrade the ISU s firmware by selecting or deselecting the Upgrade Unit s Firmware check box Note that if the ISU s current firmware is older than AO11001 then this must be checked for the configuration process to work Iridium OpenPort Terminal Upgrade Tool PC Connection to Unit Unit s IP address 192 168 0 1 Use default IP address Upgrade Firmware v Upgrade Unit s Firmware Target unit will be upgraded to version amp O11001d DEV Reconfigure Unit v Upgrad
33. e Unit s Configuration Configuration File name C config txt 5 Unit will be reconfigured using this file Progress Exit on completion 4 Check the Upgrade Unit s Configuration check box 5 Click on the file browse icon in the Reconfigure Unit box 6 Select the configuration file from the dialog box 7 Click Activate Iridium Pilot User Manual 3 9 New Firmware Notification available in version A012001 and higher The Iridium Pilot comes with a New Firmware Notification feature which allows you to manage the firmware upgrade process as detailed in section 4 3 of this User Manual An automated notification is provided on the Device Configuration page of the IBSU GUI indicating a newer version is available To enable this feature when logged in as Administrator under Configuration Select the checkbox 10 0142 20 36 31 admin onfiguratior This page allows configuration of the unit LAN IP Configuration IP address Subnet Mask Use as DHCP Server Starting IP address Ending IP address Use DNS Forwarding Enable GRE forwarding GRE IP address Enable IPsec forwarding IPsec IP address no port forwarding rules set Location Bulk Configuration Bulk Configuration file Port Forwarding Configuration AddRule Edit Rule te Rule White List Configuration Enable White list no white list addresses set Add Address idr 192 168 0 1 255 255 255 0 192 168 0 2 192 168 0
34. e is power to the units 2 Make sure the valid Iridium Pilot SIM card is installed in the SIM holder and the SIM card slide locking tab is in the correct position RJ 45 port is connected to a computer switch router or server and RJ 11 ports are connected to handsets Figure 2 5 Figure 2 5 RJ 45 port RJ 11 ports Slide locking tab Iridium Pilot User Manual 2 6 Starting the System 1 On the BDE press the on off Power Switch located under the SIM cover The system authentication will occur and the ADE will automatically establish a link with the Iridium network Figure 2 6 on off Indicator Light gt power status signal GPs on off Power Switch The on off Indicator Light should be green Note If the on off Indicator Light is not green see Chapter 5 Troubleshooting the BDE 2 Turn on your computers or network Iridium Pilot User Manual GALYVLS DNILLAD c 13 2 GETTING STARTED 14 2 7 SIM Validation amp LED Indicators In order to access the Iridium network the BDE must have a valid SIM card installed The number and type Standard or Crew of voice lines available is set when your Service Provider provisions enables the SIM card The BDE will indicate illuminate green the lines that have been provisioned Figure 2 7 Provisioned lines will illuminate green For example There are three phone lines available but you choose to only provision one of them Upon system act
35. e to do so could result in serious injury or death If you do not have the Iridium Pilot Installation Guide it can be found at www iridium com or call 1 866 947 4348 and request that an Installation Guide be sent to you Follow all safety precautions carefully Improper installation may result in injury or inability of the equipment to function properly Only a qualified professional technician trained in the installation of marine electronics and antennas should remove the installation cover on the BDE Iridium Satellite LLC disclaims all liability for failure to comply with these requirements and improper installation Iridium Pilot User Manual Shock Hazard opened or not grounded Ensure the unit is properly grounded before operation and do not under any conditions open or dismantle the BDE Failure to follow these instructions could result in serious injury or death F The Below Decks Equipment BDE contains low voltage that may cause serious injury if 1 5 2 Radiation Hazard Potentially hazardous radio frequency RF is transmitted from ADE To avoid risk to personnel keep the following distances between personnel and the antenna when the system power is ON Personnel must maintain a minimum separation distance of 1m from the unit and installers must place the Above Deck Equipment transmitter in a manner to maintain this minimum spacing requirement Figure 1 0 Description Minimum Distance from Antenna Within
36. e web page from you browser Iridium Pilot User Manual NOLLWYNDISANOD WALSAS 19 Figure 3 3 10 01 12 2029 36 guest Sion In i iridium sign in status Enter your username and password below counters diagnostics sign in username password Copyright iridium Satelite LLC 2012 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Status Select Status to link to Counters Diagnostics Configuration and Admin Password This page provides LED Status Signal Strength SIM status GPS status location Satellite Connection status Voice Line status 3 SYSTEM CONFIGURATION 20 Iridium Pilot User Manual Figure 3 4 i iridium 10 01 12 20 19 09 guest Sion In 5 status counters diagnostics status Power o Status o Signal Strengtn Longitude Access denial cause IP White List 1 Not Provisioned 2 Not Provisioned 3 Not Provisioned LEDs Signal GPS Data Handset1 Handset2 Handset 3 o o o o o o Signal Strength m Maximum Bandwidth 64 kbps SiM Yes no GPS GPS SPS mode fix valid 38 55 433 7713 366 Satellite Connection Faise None Blocked Data Disabled Voice Lines Number Voice Mail Number missing NIA Number missing WA Number missing WA Windows and Windows XP are either registered trademarks or trademarks of M
37. ever it is important that you observe all safety requirements listed in Section 1 5 of this manual and operate the system according to this manual s guidelines Note that this manual does not cover installation of Iridium Pilot For information on installation refer to the Installation Guide 1 2 Manual Overview This manual has the following sections Introduction Contains an overview of the Iridium Pilot product as well as an overview of the Iridium network and how lridium Pilot utilizes Iridium OpenPort service to provide data and voice services to customers Important safety information is also included in this section Getting Started This section provides the user with an overview and safety check to begin operating the unit after install Details on SIM installation and validation as well as data and phone connections are detailed System Configuration Explains LAN settings for configuring the Iridium Pilot on the customer s network User profiles are defined and details are provided on how to access the Graphical User Interface and other features of the system System Operation Details are provided on how to operate the data and telephony services of the system including placing data and voice calls and features of those calls provided by the service Troubleshooting Contains details to assist the user in troubleshooting issues by providing an LED status chart and troubleshooting guide Appendices Additional info
38. green then it may be that no services have been provisioned If they are amber you may be denied access to the Iridium network See Troubleshooting section for details on resolving this issue Voice calls can be placed using an Iridium provided handset or a standard POTS phone that is plugged into the BDE Telephony calls on a standard line can be placed by dialing the country code followed by the number and a symbol Iridium Pilot does not require a or 00 prior to entering the country code Crew calls require the use of the pre programmed buttons on the crew handset Iridium provides Iridium Pilot User Manual Iridium Pilot Captain Phone Normal Handset amp 2 m RJ 11 Cable Iridium Pilot GoChat iridium Crew s Handset amp 2m RJ 11 Cable Voice Call from Handset Standard Handset The 3 handset interfaces are POTS interfaces with RJ11 connectors The Iridium Pilot unit s audio has been optimized to work with the handsets provided by Iridium Has to be connected to a line that has been provisioned as standard line Normal dialing no or 00 required Message waiting light The Captain s handset can have a pin enabled in provisioning if the user desires Can receive MT calls Crew s Handset Iridium has a crew phone available with pre programmed language buttons for use with scratch cards Has to be connected to a line that has been provisioned as crew line E
39. he Iridium Pilot unit e g unit is turned off Register dial 24 number Specifies the number to forward to if there is no response in reaching the unit Activation dial 25 Deactivation dial 26 Check Status dial 27 A voice prompt will be played indicating if Call Forward Not Reachable is enabled and the number that is registered to forward calls Iridium Pilot User Manual NOI IVH3dO WALSAS 7 45 4 SYSTEM OPERATION 46 Call Forwarding Precedence Call Forward Unconditional takes precedence then Call Forward Busy then Call Forward Not Reachable then Call Forward No Answer When a status check command is sent only the highest priority active Call Forwarding is reported back Cancel all call forwarding Cancels any and all types of call forwarding including sending a call to Voice Mail 002 This command deactivates all call forwarding Voice Mail If you have subscribed to Voice Mail then you will be notified that a Voice Mail is waiting for you in three possible ways Interrupted stuttering dial tone whenever the user picks up the phone to make an outgoing call Activation dial 86 Message Waiting LED on the phone if using the Iridium Standard Handset OnIBSU Status Page see Section 7 System Administration One Voice Mail box is provisioned for each subscriber line provisioned as a Standard line No Voice Mail box is provided for a Crew line To access your Voice Mai
40. he feature will appear as shown when IP White Listing feature is enabled and no attempts are being made outside of the trusted list Power Status Signal Signal Strength Maximum Bandwidth Installed Errors Status Latitude Longitude Connected Access denial cause IP White List Type 1 Standard 2 Standard 3 Standard Invalid Date LEDs GPS Data O Q Signal Strength Maximum Bandwidth SIM GPS Satellite Connection Blocked Data No blocked packets Voice Lines Number 820 821 822 Handset 1 Copyright Iridium Satellite LLC 2008 Invalid Time guest Handset2 Handset 3 128 kbps Yes no fix unavail invalid 00 00 000 000 00 000 False None Enabled Voice Mail no no no Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual t NOLLVH 1DI3NOO W3 LSAS 29 From the main status page the feature will appear as shown when IP White Listing feature is enabled and attempts are being made to a single destination outside of the trusted list a Timestamp reflects the time in GMT of the last attempt that was made to reach the IP address indicated that is NOT on the trusted list ux idi 13 12 11 15 17 11 admin gt Iridium status LEDs Power Status Signal GPS Data Handset1 Handset2 Handset 3 Q Q Oo Q Q Q Q Q Signal Strength Sign
41. he operation of this transmitter must satisfy the requirements of Occupational Controlled Exposure Environment for work related use Transmit only when person s are at least the minimum distance from the properly installed externally mounted antenna If you have any concerns about the adequacy of the mounting or support for the Iridium Pilot device seek advice from a structural engineer or other qualified individual including tissue damage from increased heating and body temperature Keep everyone at a safe distance from the antenna when the system power is ON Personnel must maintain a minimum separation distance of 1 0 m the from unit and installers must place ADE transmitter in a manner to maintain minimum spacing requirement Failure to do so could result in exposure to radio frequency energy RF transmitted from the ADE that could result in serious injury or death f Exposure to radio frequency energy RF from the antenna may cause thermal injuries tissue damage from increased heating and body temperature Do not substitute any antenna for the one supplied or recommended by the manufacturer or radio dealer Substitution of antennas could cause exposure to excess radio frequency radiation which could result in serious injury or death f Exposure to radio frequency energy RF from the antenna may cause thermal injuries including detachment of the unit causing disruption in operation of the unit or danger from f ADE mu
42. his connection uses the follovang tems v File and Printer Shaeng for Microsoft Networks QoS Packet Scheduler TCP IP v lt Properties Descnpbon Transmission Control Protocol Intemet Protocol The delauk wide wea network protocol that provides communication across diverse interconnected networks C Show icon in notification area when connected 7 Notily me when this connection has limited or no connectivity 4 On the Internet Protocol TCP IP Properties page click the radio button Use the following IP address and enter an IP address to be used by this computer Note This IP address should be different from the Iridium Pilot unit while still being in the same IP range For example if the Iridium Pilot unit is configured as 192 168 0 1 default then a computer connected to the IBSU must be configured within the IP range 192 168 0 x where x is anything between 2 and 254 Iridium Pilot User Manual NOLLVHf1DIJ3NOO WALSAS 17 5 Next set the Subnet mask to 255 255 255 0 6 Enter the IP address of the Iridium Pilot unit for the field marked Default gateway 7 Lastly check the radio button for Use the following DNS server addresses and enter the DNS server address provided by your Service Provider for the Preferred DNS server address If an address is not provided use the Iridium Pilot unit s IP address as shown below 8 Click OK to close any open properties pages Figure 3 1 Internet Protocol Internet
43. icrosoft Corporation in the United States and or other countries Counters Select Counters to link to Status Diagnostics Configuration and Admin Password This page provides Voice Call Information Data Use Information Figure 3 5 oF 10 01 12 20 25 53 guest Sign i iridium counters gt status Voice Calls counters Total calis 9r 3 diagnostics Calls in progress 0 Line 1 last call duration 00 00 29 Line 2 last cali duration 00 00 07 Line 3 last cali duration 00 09 59 Total call duration 01 30 58 Average call duration 00 00 56 Data Session established False Bytes Recelved 0 Bytes Transmitted 6 580 Total Bytes Received 777 664 Total Bytes Transmitted 5 760 549 Copyright idium Satellite LLC 2012 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual t NOLLWYNDISANOD W3 LSAS 21 3 SYSTEM CONFIGURATION 22 Diagnostics Select Diagnostics to link to Status Counters Configuration Admin Password and Antenna Utility Tool This page provides useful diagnostic information such as Equipment ID MAC amp IP address Hardware amp Firmware revision level Figure 3 6 om o ge 10 0142 2027 04 guest Sign In iridium diagnostics gt status This page lists information that may be useful in diagnosis counters Diagnostics diagnost
44. ics Equipment ID IMEI 309006010003030 MSI 901037770001915 MAC Address 00 1c b4 00 01 1d IP Address 192 168 0 1 Firmware Revision 0110011 A 110011 Hardware Revision Not Programmed Antenna Usage Top down view of OpenPort Unit Clear Antenna Statistics Unknown Clear Antenna Stats The Antenna array requires Admin login You will not see this array unless you are logged in as Admin Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual Configuration Select Configuration to link to Status Counters Configuration and Admin Password This page provides LAN IP configuration Port Forwarding configuration Localization configuration Figure 3 7 EL D d I CECE TEC D T iridium R Ma sage aet ntpote ot me we LAN P Configuration 5 anon n Ph k ne m CP facem cares amon m r assem r WaPo Fon ormersag Config uration pret tror nans ser ji Lox aagana Comi raten sa 3 owmw anm emn saan s om DAC s Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 3 4 Port Forwarding Available firmware versions AO09004 and higher Port forwarding is taking a port on the outside of the Iridium Pilot such as port 80 typically used for web servers and passing it
45. ies and with the Iridium system Modification reverse engineering or any attempt to reverse engineer the Product or Accessories any component of any Product or Accessories or the manner in which the Product or Accessories connects to sends information to receives information from or otherwise interacts with the Iridium system is strictly prohibited will void the LIMITED WARRANTY under Section 1 of these Terms and Conditions and may result in legal action by Iridium Iridium Pilot User Manual 63 6 APPENDICES 64 5 INDEMNITY Purchaser agrees to defend indemnify and hold Iridium and its Service Provider harmless with respect to any claims or actions by any governmental entities or other third parties related to any violation of law with use of the Product or Accessories misuse of the Product or Accessories under these Terms and Conditions or any other violation of these Terms and Conditions and further agrees to pay all costs damages fines and other amounts incurred by Iridium or on Iridium s behalf in the defense of any such claims or actions Airtime charges remain applicable for any and all misuse of the Product or Accessories Failure to comply with these Terms and Conditions including Limitations and Conditions of Use will void the LIMITED WARRANTY and Iridium reserves the right to terminate lridium s service at any time 6 SOFTWARE LICENSE The following terms govern Purchaser s access and use of the Iridium or Irid
46. imum and minimum value must be in the same subnet Iridium Pilot User Manual NOLLVHf1DIJ3NOD WALSAS 15 3 SYSTEM CONFIGURATION 16 Domain Name System DNS forwarding DNS is used to convert network names such as www google com into the IP addresses needed to connect to the device The factory default is disabled The Iridium Pilot unit acts as a switching station so that it automatically forwards DNS requests to the appropriate DNSserver Once you change the LAN configuration and press the Update IP Configuration button the Iridium Pilot will reboot to apply the configuration changes this will drop any calls Once the Iridium Iridium Pilot has rebooted any connected network devices may take up to 10 minutes to automatically obtain new settings During this switch over time the network devices may not be able to communicate with the Iridium Pilot or and duplicate IP address settings can occur If you change the LAN settings it is advisable to reboot any attached devices to avoid this issue Note The LAN Settings can be reset to the factory defaults using the reset switch on the BDE Exactly how you configure the network clients on the vessel will vary depending on the operating system Refer to your operating system manual or technical support organization to obtain the exact details to achieve this You should normally use the Iridium Pilot DHCP server to automatically configure the correct client settings If you use th
47. ing 41 67 KHz TDMA Timing 8 3 mS slot in a 90 mS window Channels available 64 channels EIRP 1 ch voice 1 1 watts average power 64 ch max data rate 2 watts average power Modulation Voice Data QPSK Antenna Type 6 dual element azimuthal array and 1 zenith element electronically switched and phase steered Polarization RHCP Gain 8 dB Beam Width Hemispheric coverage 60 per element Steering Automatic solid state Coverage Horizon to horizon Ship s Motion provides useful link margin up to roll 20 Main Power AC Voltage Power Requirements 100 240 VAC Frequency 50 60 Hz Output Power 100 W 24 volts 4 2 Amps max DC input power module DC Input Voltage 11 to 32 VDC Power In Standby 18 Watts Power During Call 22 Watts Power During Data 31 Watts Iridium Pilot User Manual Environmental Specs ADE Above Deck Equipment Enclosure Type RF transparent dome shaped cover and metal base Temperature Range 30 to 70 deg Celsius Relative Humidity 0 to 93 RH Precipitation meets IPx6 high pressure water jets Wind in excess of 100 mph with proper mounting see Installation Guide BDE Below Deck Equipment Enclosure Type IP33 compliant use inside controlled environment Temperature Range 0 to 50 deg Celsius Physical Description ADE Diame
48. iod or six 6 months from shipment whichever is greater All Product s or Accessories must be returned to Iridium Iridium Pilot User Manual 4 Accessories Under Warranty Iridium Pilot accessories Accessories i e cables captain and crew handsets mounts are warranted for one 1 year from sale with proof of sale To replace faulty Accessories the customer should contact their Service Provider to request an RMA Faulty Accessories are not required to be returned unless specifically requested by Iridium A copy of the Iridium issued RMA form must be included with the material being returned Material received by Iridium without an RMA will not be replaced under warranty and will be returned at the sender s expense Warranty Returns Iridium makes best efforts to provide an exchange of warranty claim units upon receipt of the defective equipment returned under Warranty RMA Subject to inventory availability equipment will be shipped within three 3 business days of RMA receipt Defective Products or Accessories covered under warranty shall be returned to Iridium by the Service Provider with freight insurance and customs duties taxes prepaid via DDP Deliver Duties Paid Incoterms 2000 Any storage fees related to clearance delays caused by insufficient information provided by the shipper will be charged to the shipper Replacement equipment will be returned to Service Provider via DDU Deliver Duties Unpaid Incoterms 2000 I
49. ipheral device Identification Iridium Broadband Terminal Below Decks Equipment Model 9701 Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Iridium Communication Inc 1750 Tysons Boulevard Suite 1400 McLean VA 22102 USA Telephone 1 703 287 7400 Date 03 OAJ m m on Pon President Technology Iridium Communications Inc Iridium Pilot User Manual EU Declaration of Conformity IRIDIUM Declaration of Conformity 9801 OpenPort Terminal Declaration of Conformity EC Directive This is to certify that the following equipment complies with ali relevant Essential Health and Safety Requirements of the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC and the Low Voltage Directive 73 23 EC as amended by 93 68 EC Iridium 9801 OpenPort Above Decks Equipment ADE 900A0K 900A0L 900A0M 900AO0N 900AO0P Celestica No 10 amp 10A 81200 Johor Bahru Malaysia 15 August 2008 Equipment description Serial numbers tested Manufacturer Issue date The following harmonized standards were applied to the design of the handset gt Low Voltage Directive Test Report Report Date x EN 60950 1 2002 5U3664
50. is option the clients must be setup to obtain their settings automatically This is the easiest way to setup a network If you use a static configuration you must ensure that the IBSU is the default gateway that the IBSU is on the same subnet as all devices and each network address is unique Iridium Pilot User Manual 3 2 Client Configuration Windows PC Set up for Static Configuration Depending on the needs of your computer network it may be necessary to assign a static IP address to the computer directly connected to the Iridium Pilot unit The following steps cover a Windows XP configuration however they can generally be applied to all Windows setups For additional assistance in configuring your desktop computer for a static connection please contact your local computer administrator 1 Open Network Connections located in the Control Panel 2 Locate the icon for the Local Area Connection connected to the Iridium Pilot unit and right click Properties 3 From the list of connections used highlight Internet Protocol TCP IP and click Properties Microsoft product screenshot s reprinted with permission from Microsoft Corporation Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Figure 3 0 Local Area 4 Local Area Connection 2 Properties Connection feed laa Properties window Connect ig B Broadcom NetChieme 57xx Gigad C Conhigure T
51. ium supplied software Soft ware contained on the Product or Accessories License Conditioned upon compliance with these Terms and Conditions Iridium grants to Purchaser a nonexclusive and nontransferable license to use for Purchaser s internal purposes the Software and the Documentation Documentation means written information whether contained in user or technical manuals training materials specifications or otherwise pertaining to the Software and made available by Iridium with the Software in any manner Purchaser shall use the Software solely as embedded in or if downloaded as provided via download for execution on and for communication via the Iridium network No other licenses are granted by implication estoppel or otherwise General Limitations This is a license not a transfer of title to the Software and Documentation and Iridium retains ownership of all copies of the Software and Documentation Purchaser acknowledges that the Software and Documentation contain trade secrets of Iridium or its suppliers or licensors including but not limited to the specific internal design and structure of individual programs and associated interface information Except as otherwise expressly provided under the Agreement Purchaser shall have no right and Purchaser specifically agrees not to i transfer assign or sublicense its license rights to any other person or entity other than in compliance with any Iridium relicensing transfe
52. ivation only one phone line will be available Your service provider is the only party capable of provisioning voice and data lines Contact your service provider to add or delete phone and data lines Once the service provider has provided the appropriate line s this information is automatically downloaded to the Iridium Pilot the next time you access the network Note If the SIM card is removed or unlocked during active voice or data calls they will be terminated immediately In this case the SIM must be reinserted and SIM card slide locking tab must be in its correct position then the BDE unit must be powered on off again to be reactivated Check LEDs as expected Power LED is green power is being provided to the BDE and it is switched on Status LED is amber green when in use BDE and ADE can communicate idle Signal LED is amber or green ISU can see satellite network red no signal amber marginal signal green acceptable signal GPS LED is green ISU knows where it is Iridium Pilot User Manual Section Ill SYSTEM CONFIGURATION 3 0 System Configuration Configuring the system and full diagnostics can only be done by the System Administrator and requires a login password The default user name and password is admin Change the password if desired 3 1 Network Configuration Configuration of LAN Settings The Iridium Pilot Terminal allows you to configure the following LAN settings via the web p
53. l box a user can dial 86 The user will be able to access the Voice Mail system to check and retrieve Voice Mail messages in the language settings of the subscriber line On an Iridium Standard Handset the user can retrieve the Voice Mail by pressing the red Voice Mail Notification button at the bottom of the phone The Iridium Pilot Voice Mail System can also be reached by dialing 881663790000 from any phone line anywhere When calling from other than a subscriber line the Voice Mail system will default to English and prompt for the subscriber line phone number to access the subscriber s Voice Mail Iridium Pilot User Manual 4 3 Firmware Upgrades To upgrade the software you need AWindows based PC Standard Ethernet cable Iridium Pilot Terminal Upgrade Tool executable software Follow these steps to upgrade the software 1 Connect PC to Iridium Pilot data port with a standard Ethernet cable 2 Open a browser and verify connectivity with the Iridium Pilot unit by navigating to 192 168 0 1 which is the default IP address assigned to all Iridium Pilot units at the factory If the default has been changed enter the new IP address of the terminal 3 If you see the Iridium Pilot status web page proceed to step 4 Otherwise you may need to configure TCP IP properties in your computer please refer to Section 4 12 for detailed instructions on computer setup 4 Double click the Iridium Pilot Upgrade tool executable The follo
54. lites overhead Iridium Pilot User Manual Below Decks Equipment Figure 1 4 SIM card reset button and on off switch are located behind panel 2 Below Decks Equipment The Below Decks Equipment BDE is the appliance to which you connect your telephones and computers It is capable of handling three POTS RJ11 telephone handsets and one Ethernet data connection 3 ADE BDE Cable The cable connects the ADE to the BDE It is shielded and has a waterproof connection for the ADE 4 AC Power Supply Unit The AC Power Supply Unit PSU provides power to the BDE 5 POTS Handsets see page 5 2 Two handsets are provided with your Iridium Pilot Equipment a Standard Phone for installation on the bridge and one Crew Phone designed for quick access to Iridium GoChat Crew Calling services 6 SIM The assigned SIM card validates the system at start up allows connection to the Iridium network and enables the appropriate phone and data lines 1 6 3 Product Specifications See Appendix B for product specifications Iridium Pilot User Manual NOILINGOYLNI L 7 1 INTRODUCTION 8 Iridium Pilot User Manual Section Il GETTING STARTED 2 0 Getting Started 2 1 SIM Installation Steps 1 Remove SIM cover retain somewhere safe and ensure ON OFF switch is in OFF position 2 Insert suitable SIM card and slide the locking tab across see Figures 2 1 2 2 2 3 a Note If the SIM card is removed or unlocked
55. ll be sharing the same satellite connection over the Iridium network the more devices connected the smaller the share of the connection Depending on how your ship side LAN is configured you may or may not want the Iridium Pilot to act as a DHCP server and to perform DNS forwarding see the following section to change See the Data Operation section for more information on configuring the data connection Iridium Pilot User Manual 2 3 Phone Connection The BDE provides three connectors for POTS handsets which can be used simultaneously In order to make or receive a phone call you must have a valid SIM installed in the BDE Connect the handsets to the RJ 11 ports on the BDE Above Decks Equipment lridiu m Pilot L Interconnection Diagram Below Decks Equipment Interconnect i Cable 5 iridium up to 90 meters Mains Power Cord 2m lcd User Supplied Captain s Phone Crew s Handset Optional Power Module Computer and amp 2mRJ 11 Cable amp 2mRJ 11 Cable Handset Ethernet Cable 2 4 Connection Check Check all connections before powering the system on Iridium Pilot User Manual GALYVLS DNILLAD c 11 2 GETTING STARTED 12 2 5 System Safety Check Now that the system has been set up by the installer and is ready for use once it is turned ON it is important to conduct the following checks before using the system 1 Ensure that your equipment is properly grounded and ther
56. mergency calls are supported These handsets can ONLY make scratch card calls There are controls in the ISU to block other call types MT calls not supported Normal Dialing No 4 or 00 required A voice line can be configured to one of two line types A crew line which must use an lridium Pilot Crew handset or a Standard line Follow these steps when calling from a Standard line 1 Connect the handset to the BDE 2 Type in the country code the phone number required ending with the key For example country code local phone number Iridium Pilot User Manual NOI1VH3dO WALSAS 7 43 4 SYSTEM OPERATION 44 Voice Call Using Iridium Prepaid Platform Iridium GoChat Iridium Pilot uses a dedicated phone for crew calling which requires an Iridium GoChat card see your service provider for information on how to purchase an Iridium GoChat card Placing a call requires pressing a dedicated speed dial button then entering the phone number followed by the At the prompt enter your scratch card pin number Additional instructions are listed on each crew phone Follow these steps when calling using Iridium GoChat 1 Connect the handset to the BDE 2 Press the dedicated speed dial button 3 Type in the country code followed by the phone number then the key 4 At the prompt enter your scratch card pin number For example country code local phone number PIN Feature The PIN fea
57. n an area where a GPS signal cannot be received if the vessel moves and the problem persists then contact your service provider and report that internal GPS has failed data data Amber Red Access to network denied see Web Page for details SIM problem Access to the Iridium network has been denied there are a number of reasons for this below for details see Access Denied table page 9 3 Check SIM inserted correctly and SIM lock on SIMholder pushed across Check you have a valid Iridium Pilot SIM voice Amber Access to network denied see Web Page for details Access to the Iridium network has been denied there are a number of reasons for this below for details see Access Denied table page 9 3 voice Red SIM problem Check SIM inserted correctly and SIM lock on SIMholder pushed across Check you have a valid Iridium Pilot SIM Iridium Pilot User Manual DNILOOHS3IS8OHL S 51 5 TROUBLESHOOTING 52 Power Diagnosis Check power multimeter may be useful BDE power LED should be amber when BDE switched OFF but power supplied If not check power supply input to BDE is between 100 240VAC into AC PSU which in turn should be providing 24VDC or between 11VDC and 32VDC if using DC supply When BDE is switched on power LED should go green If it doesn t then the internal power circuitry of the BDE is broken replace BDE initial start up LED will be amber whi
58. n locations outside the GSP network is available upon request Additional charges may apply for out of network GSP activities Additionally charges may apply for GSP activities in which Iridium deems the Product and or Accessory to be out of warranty 3 Limited Warranty Categories For warranty repairs Product or Accessories must be returned with a copy of the Iridium issued RMA form Iridium at its option shall at no charge to Purchaser either repair replace or refund the wholesale purchase price of all Products or Accessories that do not conform to the ridium Pilot Products Terms and Conditions If a Product or Accessories sold by Iridium is found to be faulty within the first one hundred twenty 120 days of use it is considered to be an out of the box failure As such the customer should contact their Service Provider to coordinate an RMA The Service Provider will be responsible for all freight charges related to returning the unit for repair under warranty Claim must be made within sixty 60 days of equipment failure Out of the box failures will be replaced with new Product s or Accessories Products or Accessories returned under warranty that are greater than one hundred twenty 120 days old from date of first use and within the warranty period with proof of sale may be replaced with factory refur bished Product s or Accessories Replacement Product or Accessories will be warranted for the balance of the original warranty per
59. nd quasi governmental agencies shall also be deemed users for all purposes of this provision and these Terms and Conditions Purchaser shall only use the Products and Accessories in connection with service on the Iridium satellite network using airtime purchased from Purchaser s Iridium Service Provider Terms and conditions for use of the Iridium system and network airtime are provided separately by Purchaser s Service Provider Iridium or Purchaser s Service Provider may from time to time change or establish additional terms and conditions Iridium will attempt to reasonably provide Purchaser with notice of changes in terms and conditions All terms and conditions will be effective as of the date such changes are made available publicly and Purchaser s use of the Product or Accessories after such date shall constitute acceptance of new and or modified terms and conditions The Product and Accessories must not be used in connection with any third party devices including but not limited to computers cameras batteries GPS devices recorders or other devices which alter the format of information sent or received by the Product or Accessories except to the extent that Iridium has tested those devices and certified that their use will have no adverse effect on the Iridium satellite network All devices approved by Iridium will be advertised and labeled as Certified by Iridium Only such Iridium Approved Devices may be used with the Product and Accessor
60. ntries To change the Admin password enter the current password the default password is admin followed by your new password Enter the new password a second time and clik the Change Password button Your new password is now active 3 6 Performance Enhancement Proxy Available in versions AO12001 and higher Improved efficiency is provided through the Performance Enhancement Proxy PEP feature and data compression PEP provides improved throughput for data connections that suffer data degradations Transport efficiency is provided through reducing communication overhead by eliminating redundant information in IP headers Additional compression can be achieved by reducing redundant information in the payload data using ZLIB compression There are four options with data compression 1 IP Header and ZLIB compression default setting 2 IP Header only 3 ZLIB compression only 4 no compression To enable PEP when logged in as Administrator from the configuration page select the PEP checkbox To disable PEP de select the checkbox To configure Compression when logged in as Administrator from the configuration page select which option you want from the dropdown menu PEP configuration will not be accessible until Iridium Gateway update is complete Iridium Pilot User Manual 3 7 Firewall Available in versions AO12001 and higher The Iridium Pilot comes with an integrated Firewall referred to as the Iridium Pilot ISU IP ad
61. onditions including Limitations and Conditions of Use in Section 4 below 3 LIMITED WARRANTY CLAIMS PURCHASER REMEDIES At its sole discretion Iridium shall at no charge to Purchaser either repair or replace the Product or Accessories or refund the purchase price of a Product or Accessories that does not conform to this LIMITED WARRANTY provided that the Product or Accessories is returned in accordance with the instructions set forth below and within the LIMITED WARRANTY period set forth in Section 1 above Repair may include the replacement of parts and or components with functionally equivalent reconditioned or new parts and or components Product or Accessories that is repaired or replaced in accordance with these Terms and Conditions will be covered by the LIMITED WARRANTY for the balance of the original warranty period or six 6 months whichever is longer A returned Product or Accessories for which a replacement has been provided shall become Iridium s property To the extent permitted by applicable law the remedies under these Terms and Conditions are Purchaser s sole and exclusive remedies IN NO EVENT SHALL IRIDIUM INCLUDING ITS LICENSORS AND OR SUPPLIERS BE LIABLE FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORIES OR FOR ANY LOSS OF USE LOSS OF TIME INCONVENIENCE COMMERCIAL LOSS LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE USE O
62. ons released Connections dropped P White List Type 1 Standard 2 Standard 42 Standard 12 12 11 162131 LEDs admin Signa GPS Data Handset 1 Handset2 From 192 From 192 From 192 From 192 From 192 Signal Strength Maximum Bandwidth GPS GPS SPS mode fix valid Satellite Connection Blocked Data Packets blocked 168 0 2 to 192 168 24 5 Q 16 21 28 12 12 11 168 0 2 to 192 168 24 4 1621 24 12 12 11 168 0 2 to 192 168 24 3 16 21 17 12 12 11 168 0 2 to 192 168 24 2 Q 16 21 14 12 12 11 168 0 2 to 192 168 24 1 16 20 37 12 12 11 Voice Lines Number 881677700372 881677700373 81677700274 Handset 3 128 kbps Yes no False None oooo Enabled Voice Mail no no no Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Iridium Pilot User Manual NOILYYN IJNOD WALSAS 31 3 SYSTEM CONFIGURATION 32 To disable IP address white listing 1 Uncheck the Enable White List checkbox 2 IP addresses are removed from the list by selecting the radio button by the desired address and clicking the Delete Address button White List Configuration Enable White list v Address amp IP Address 1 192 168 24 125 Add Address Edit Address Delete Address Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation
63. ories power supplies and peripherals 2 Failures caused by incompatibility of Iridium Product or Accessories used in a combination with equipment not furnished by Iridium 3 Damage to any equipment not furnished by Iridium 4 Defects or damage resulting from use of the Product or Accessories in any manner not in accordance with the User Manual or Installation Guide 5 Damages resulting from accident or neglect including but not limited to dropping the Product or Accessories on hard surfaces submersion in water improper testing operation maintenance installation adjustment or any alteration or modification of any kind including spliced or improperly terminated cables 6 Scratches or other damage to surfaces or the appearance of externally exposed parts caused by Purchaser s use B The LIMITED WARRANTY in Section 1 of these Terms and Conditions is VOID upon the following 1 Product integration installation maintenance or service in any manner other than in accordance with the Iridium installation and user documentation furnished with or applicable to the Product or Accessories 2 Use of ancillary equipment not furnished by Iridium which damages lridium Product or Accessories 3 Product or Accessories disassembly opening or repair performed by anyone other than an Iridium Authorized Repair Center 4 Removal alteration or obliteration of serial numbers or date tags Un Failure to comply with these Terms and C
64. pplicable law or court order all other provisions shall be unaffected and remain independently binding and valid The provisions in these Terms and Conditions supersede any contrary provisions in other Iridium documents including ridium OpenPort Product Limited Warranty Policy 1 IRIDIUM PILOT LIMITED WARRANTY Iridium warrants only that the Product not including Accessories shall be free from defects in materials and workmanship for a period of sixty 60 months five 5 years from the date of sale to the end user Iridium Pilot Accessories shall be covered by this Limited Warranty for twelve 12 months one 1 year Iridium does not authorize any person to assume or create for it any other obligation or liability in connection with any Product or Accessories IRIDIUM MAKES NO OTHER WARRANTY OR GUARANTEE EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITA TION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT SATISFACTORY QUALITY NON INTERFERENCE ACCURACY OF INFORMATIONAL CONTENT OR ARISING FROM A COURSE OF DEALING LAW USAGE OR TRADE PRACTICE IN NO EVENT SHALL IRIDIUM BE LIABLE FOR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT OR ACCESSORIES OR FOR ANY INDEMNIFICATION OF PURCHASER ON ACCOUNT OF ANY CLAIM ASSERTED AGAINST PURCHASER OR FOR ANY OTHER DAMAGE OF ANY KIND WHETHER DIRECTLY OR INDI RECTLY RELATED TO THE PRODUCT ACCESSORIES OR IRIDIUM S SERV
65. py the exe and dll to a folder you create on the PC desktop it will store the results in the same directory Browse to directory and select SurveyTool exe to run The program needs to know the Iridium Pilot IP address you will be able to select the default IP address or enter an alternative Oncethe survey begins graph data will begin to populate There are 251 channels to test so it can take several minutes Note If you do not stop or allow the survey tool to complete the Iridium Pilot unit will be left in test mode You need to power cycle the unit to force it out of test mode Iridium Pilot User Manual Once the test is stopped click on File gt SaveAs to create a csv file of the data This output csv file can then be analyzed and interpreted by Iridium The survey will record the max and mean for the received signal strength indicator RSSI that it hears It will do this on each channel across all 7 antenna elements Spikes in the resulting graph indicate channels unavailable to Iridium Pilot due to other sources transmitting on them The more spikes the more RF interference present Access Denied Denial of access will be indicated by the voice and data LEDs on the BDE illuminating Amber Access to the Iridium network may be denied for a number of reasons The following items contain information that you may be asked to provide when contacting your service provider Reason Suggested Action
66. r the values appear is predefined Admin Password String IP Address IP Address DHCPS Enabled Enumeration enabled or disabled Compression Mask Integer in hex format Port Forward Rule 1 Record made up of Enumeration UDP or TCP IP Address Integer Integer and Enumeration yes OR NO Iridium Pilot User Manual 3 8 2 Element Definitions Below is a description of the valid element IDs and the format expected for their associated configuration value ELEMENT DESCRIPTION EXAMPLE Admin_Password Configures the administrator s password for the ISU takes a string as input Admin_Password password IP_Address Configures the IP address of the ISU takes an IP address as input IP_Address 192 168 0 1 Subnet_Mask Configures the subnet mask of the ISU takes an IP address as input DHCPS_Enabled Enables or disables the DHCP server functionality of the ISU takes and enumeration of the format enabled or disabled as input DHCPS_Enabled disabled DHCPS P Start Configures the start of the IP address range DHCP will allocate addresses from if enabled takes an IP address as input DHCPS P Start 192 168 0 2 DHCPS IP End Configures the end of the IP address DHCPS IP End 192 168 0 10 range DHCP will allocate addresses from if enabled takes an IP address as input DNS Enabled Enables or disables the DNS forwarding DNS Enabled
67. r policy then in force or use the Software on unauthorized or secondhand Iridium equipment and Purchaser acknowledges that any attempted transfer assignment sublicense or use shall be void ii make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software or permit third parties to do the same reverse engineer or decompile decrypt disassemble or otherwise reduce the Software to human readable form except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction iv use or permit the Software to be on a service bureau or time sharing basis or otherwise without the express written authorization of Iridium or disclose provide or otherwise make available trade secrets contained within the Software and Documentation in any form to any third party without the prior written consent of Iridium Purchaser shall implement reasonable security measures to protect such trade secrets To the extent required by law and at Purchaser s written request Iridium shall provide Purchaser with the interface information needed to achieve interoperability between the Software and another independently created program on payment of Iridium s applicable fee if any Purchaser shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with any applicable terms and conditions upon which Iridium m
68. rademarks or registered trademarks of Iridium Satellite LLC Copyright 2012 Iridium Satellite LLC All rights reserved version BUG1201 Legal Notices This User Manual provides product information and is provided as is Iridium and its affiliated companies directors officers employees agents trustees or consultants Iridium assume no responsibility for any typographical technical content or other inaccuracies in this User Manual Iridium reserves the right to revise this User Manual or withdraw it at any time without prior notice You can find the current version of this Iridium Pilot User Manual at www iridium com Your Iridium Pilot is subject to a Limited Warranty Limitations Exclusions and Terms and Conditions which were included in the packaging with your Iridium Pilot and which can also be found in the Appendices to this User Manual and in your Installation Guide If there are discrepancies in the wording of the Limited Warranty that version associated with this User Manual is controlling You are permitted to use Iridium Pilot only as described and specified in this User Manual the Installation Guide and the Limited Warranty By using the Iridium Pilot you are indicating that you agree to comply with the terms set forth in this User Manual as well as the Installation Guide including without limitation the Limited Warranty including the section describing permitted use of Iridium Pilot the Conditions of Use If
69. ridium will be responsible for replacement shipment freight less Duties Taxes Any storage fees related to clearance delays caused by insufficient information provided by the recipient will be charged to the recipient SSDIGNAddV 9 Following the assignment of an RMA by Iridium the customer may ship the faulty equipment directly to the Iridium Authorized Repair Center per return address stated on Iridium issued RMA form All Products or Accessories shipped from Iridium must be shipped to a Service Provider location Return equipment can be delivered only to countries in which spectrum licenses for Iridium as well as equipment type approval or registration have been granted Out of Warranty Returns All out of warranty returns shall be shipped to Iridium by the Service Provider Repaired replacement equip ment is returned by Iridium to Service Provider for return to the customer Following the assignment of an RMA by Iridium the Service Provider may direct their affiliate or customer to ship the damaged unit directly to an Iridium Authorized Repair Center per return address stated on Iridium issued RMA form 5 Warranty Void and Additional Rights The Service Provider which facilitated the return of the Product s or Accessories will be provided with written or electronic notice no later than ninety 90 days after receipt of the returned Product s or Accessories that a charge will be applied for the replacement cost of the Product s or Acce
70. rmation for users of the Iridium Pilot system including regulatory references product specifications and warranty information This manual may not always reflect the latest software functionality for your terminal Iridium Pilot User Manual NOILLINGOUYLNI L 1 1 INTRODUCTION 2 1 3 Terms to Know ADE Above Decks Equipment the radiating satellite unit BDE Below Decks Equipment the user interface unit that connects to your computer system and telephone s IBSU Iridium Broadband Subscriber Unit The ADE and BDE together POTS Plain Old Telephony System SIM Subscriber Identity Module PSU Power Supply Unit Provisioned A term used to indicate the SIM card is activated for voice and data connection This can only be done by a Service Provider 1 4 Related Documents Title and Description Document Installation Guide Explains how to install the Iridium Pilot ADE BDE 1 5 Safety 1 5 1 Electrical Shock Warning The ADE and the BDE should be installed by a qualified professional technician trained in the installation of marine electronics and antennas Failure to comply with these precautions or with specific warnings on the equipment in the Installation Guide or in this manual violates the safety standards of the design manufacture and intended use of this equipment N Prior to using Iridium Pilot read and understand this User Manual including the safety warnings and information Failur
71. sese eaa a ue 15 3 0 System Configuration 15 ER Bien dderniteDiIrulem e 15 3 2 Client Configuration m 17 3 3 Accessing the Graphics user Interface GUI IBSU Web Pages sssssssscssssscccsssssssssccssecsssuseccsneesssueesssneecesneesesneessaneees 19 3 4 Port Forwarding Available firmware versions AO09004 and highe ssscssssssccsseccsssseccsseescsseesssueecssneeseseeeessseees 23 35 User uel cR NET T 25 3 6 Performance Enhancement Proxy Available in versions AO12001 and higher ss 26 3 7 Firewall Available in versions AO12001 and higher ssssscssssssccssesscssseessseccesseeccsuesesssecsssuseccsaeeessueeessueeessneesesueeesaneees 27 3 8 Bulk Configuration Available in versions AO12001 and Higher sssssssccssseccsessecseccssuseccsseesesseesssnecessneecesueesesseees 34 Section IV System Operation eere eere eee ee seen e eene enses ase to aseo sets asso s seta setas e tos sess etos setas sten se tos se eos seno 41 4 0 Syster OPOratiOn P 41 4 1 Data Operation 41 4 2 Telephony OPSration ERR T 42 4 3 Firmware Upgrades azscccsssssscascsscascescosacsusassconsyancoucaynscsccciasssceasussancechnvasceangeseousgedasslesesasscoasesduecagedscodnyastless ton cccduassioadsonensccesisdiety 47 Section V TROUBLESHOO
72. set progress Web Page for off hook details The BDE does not know what services are provisioned until it has connected to the network so this LED will be off at initial power up Iridium Pilot User Manual Suggested actions for the following fault conditions LED power eo 171 Off Reason No power supplied to BDE Suggested Action Get a qualified person to check the power being supplied to the BDE it should be between 11 32VDC at the input to the BDE and capable of providing up to 50W power Amber Power supplied to BDE BDE switched off Remove the SIM cover and ensure that the on off switch is in the on positions With this switch in the on position the LED should be green If the switch is on and this LED remains amber then call your service provider for assistance status Red Flashing BDE cannot communicate with ADE check connections Get a qualified person to check the connection between the BDE and ADE this should include the connections at the BDE and ADE and the entire cable between them signal Red No network signal detected It is valid for this LED to go red for short periods of time but it should not remain red If it remains red it implies that there is a problem with the equipment Please call your service provider and report all the information you can see on the web pages as well as the LED colors GPS Red No GPS signal You may be i
73. ssories if the unit is subsequently found to have the warranty voided Please note that acceptance of the replacement Product s or Accessories is an indication of acceptance of this policy Reference the Iridium Pilot Products Terms and Conditions Section 2 Exclusions for conditions that would void the limited warranty If you acquired this Product and Accessories in Australia or in New Zealand the Product and Accessories come with guarantees that cannot be excluded under the Australian Consumer Law or similar legislation in New Zealand Reference the Iridium Pilot Products Terms and Conditions Section 1 Iridium Pilot User Manual 67 6 Administration The Iridium Pilot Product Warranty Policy is administered by your Service Provider and or Iridium Any warranty inquiries should be faxed or emailed to your Iridium Service Provider or your Point of Sale as described above To identify a Service Provider in your area please contact Iridium Iridium Contact Information Iridium Satellite LLC Attn Iridium Warranty Administration By Telephone Customer Service If in North America Toll Free Number from a Land Line 1 866 947 4348 Otherwise or if Outside North America 1 480 752 5155 Facsimile 1 480 752 1105 facsimile By email warranty iridium com info iridium com 6 APPENDICES By Mail Iridium Satellite LLC Attention Customer Service Warranty Claims 8440 South River Parkway Tempe AZ 85284 USA This poli
74. st be properly mounted and secured to vessel Failure to do so could result in a falling unit which could result in serious injury or death Iridium Pilot User Manual This in turn could cause disruption in operation of the Iridium Pilot device or danger from a falling unit Avoid damaging the paint coating If damage occurs re apply appropriate anti corrosion paint Failure to do so could result in serious injury or death Damage to the paint coating may allow rust to the ADE which could result in failure of the ADE 1 5 4 Blasting Areas NOILINGOYLNI L in areas posted Turn off two way radio Obey all signs and instructions Failure to do so could To avoid interfering with blasting operations turn your device OFF when in a blasting area or result in serious injury or death 1 6 Overview of System Operation 1 6 1 Iridium Satellite Communications The Iridium satellite network is comprised of 66 low earth orbiting LEO cross linked satellites providing voice and data coverage over Earth s entire surface The satellites operate as a fully meshed network in six orbital planes positioned at a height of 781 kilometers 485 miles with one satellite every 32 degrees of latitude with each satellite completing one orbit every 100 minutes traveling at a rate of 16 832 miles per hour Each plane has 11 mission satellites performing as nodes in the telephony network The spare satellites are on orbit ready
75. ter 57 0 cm Height 20 0 cm Weight 12 5 kg Mounting M10 bolts arranged in a 15 cm diameter bolt circle BDE Length 25 0 cm Width 19 0 cm Height 5 5 cm Weight 1 35 kg Mounting Indoor flat vertical wall supports BDE weight Power Module Length 14 0 cm Width 5 9 cm Height 3 5 cm Weight 0 5 Ib Interconnect Cable Length 1 45m Length 2 70m optional Iridium Pilot User Manual SADIGNAddV 9 59 6 APPENDICES 60 User Interfaces ADE BDE Connector Bulgin Buccaneer IP68 9 pole fixed plug BDE SIM Card Furnished by Iridium Service Provider Data 10 baseT Voice 1 RJ 11 2 wire POTS Voice 2 RJ 11 2 wire POTS Voice 3 RJ 11 2 wire POTS ADE Connector RJ 45 proprietary Iridium Pilot User Manual Appendix C Limited Warranties Conditions of Use and Limitations of Liability Iridium Pilot Products Terms and Conditions All sales by Iridium of Iridium Pilot subscriber products Above Deck Equipment Below Deck Equipment and Power Supply collectively the Product and accessories i e cables captain and crew handsets mounts Accessories are subject to and conditioned upon the Purchaser s acceptance of these Terms and Conditions Iridium objects to any additional or different terms contained in any documentation used or submitted by buyer unless expressly accepted in writing by Iridium If any provision of these Terms and Conditions is found invalid under a
76. terference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment Off and On the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this device not expressly approved by Iridium Satellite LLC may void authority granted under the rules of the Federal Communications Commission to operate this device Industry Canada This product is compliant with Industry Canada RSS 102 for RF Exposure The 9701 BDE is a Class B digital apparatus and complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Iridium Pilot User Manual SADIGNAddV 9 55 6 APPENDICES 56 FCC Declaration of Conformity Declaration of Conformity On behalf of Iridium Communication Incorporated declare under penalty of perjury that the following device complies with the requirements of the United States Federal Communication Commission pertaining to a personal computing per
77. tion These Terms and Conditions and the license granted herein shall remain effective until terminated Purchaser may terminate these Terms and Conditions and the license at any time by destroying all copies of Software and any Documentation Purchaser s rights under these Terms and Conditions will terminate immediately without notice from Iridium if Purchaser fails to comply with any provision of these Terms and Conditions Upon termination Purchaser shall destroy all copies of Software and Documentation in its possession or control All confidentiality obligations of Purchaser and all limitations of liability and disclaimers and restrictions of warranty shall survive termination of this Agreement SSDIGNAddV 9 Export Re Export Transfer and Use Controls The Software Documentation and technology or direct products thereof hereafter referred to as Software and Technology supplied by Iridium under these Terms and Conditions are subject to export controls under the laws and regulations of the United States U S Purchaser shall comply with such laws and regulations governing export re export transfer and use of Iridium Software and Technology and will obtain all required U S and local authorizations permits or licenses Iridium and Purchaser each agree to provide the other information support documents and assistance as may reasonably be required by the other in connection with securing authorizations or licenses U S Government End
78. to replace any unserviceable satellite Iridium has gateways in Arizona Alaska and additional telemetry tracking and control facilities in Canada and Norway It is the largest commercial satellite constellation in the world This constellation ensures that every region on the globe is covered by at least one satellite at all times Each satellite is cross linked to four other satellites two satellites in the same orbital plane and two in an adjacent plane The satellite constellation is expected to provide continuous global coverage until 2018 without any additional launches of satellites Figure 1 2 Iridium Pilot User Manual 5 1 INTRODUCTION An lridium Pilot voice or data call is received by the closest satellite to the device s current location anywhere on the Globe The traffic is routed through the meshed satellite network and lands at the Alaska Ground Station and is then routed over terrestrial networks to the Gateway in Arizona At the gateway traffic is converted back to internet protocol IP and voice depending on call type and delivered to the IP cloud or the public switched telephone network PSTN L Band E GW Internet or VPN 1 6 2 Iridium Pilot Terminal Components Figure 1 3 i E r as Above Decks Equipment The Above Decks Equipment ADE provides the communication connection between the BDE and lridium s satellites The ADE will automatically locate and track Iridium satel
79. ts and remedies of a consumer under a law in relation to the goods or services to which the warranty relates Notwithstanding other express terms and other limitations of this Limited Warranty which other express terms and other limitations are negated by this paragraph but only to the extent inconsistent with this paragraph and will not be applied to limit consumer rights under such guarantees where such guarantees operate consumers are entitled to a replacement or a refund for a major failure of this Product and Accessories and for compensation for any other reasonably foreseeable loss or damage Where such guarantees operate consumers are also entitled to have this Product and Accessories repaired or replaced if this Product and Accessories fail to be of acceptable Iridium Pilot User Manual 61 6 APPENDICES 62 quality and the failure does not amount to a major failure Please follow the instructions as to use and report problems promptly problems caused by use that is abnormal or contrary to instructions will generally not be covered You should contact your Product and Accessories provider in relation to problems with the Product and Accessories and Iridium will assist your Product and Accessories provider to resolve them 2 EXCLUSIONS A Product and Accessories Conditions Not Covered By The LIMITED WARRANTY in Section 1 above 1 Product or Accessories damage caused by the use of equipment not furnished by Iridium including access
80. ture is only available for a Standard line To disable PIN dial 70 lt PIN gt Toenable PIN dial 71 lt PIN gt To change PIN dial 72 old PIN gt lt new PIN gt lt new PIN gt To change AND enable PIN dial 73 old PIN gt lt new PIN gt lt new PIN gt If PIN is enabled a user making call will need to enter PIN before other dialed digits e g PIN phone number gt Regardless if PIN is enabled or not PIN is NEVER required for emergency calls and supplementary service code including PIN feature dialing Call Barring Blocking Call Barring is supported to block all incoming or all outgoing calls A 4 digit password is used for all Call Barring operations Outgoing Call Barring Note There is only one password for Standard and Supplemental Service default password 0000 Activation dial 33 password st Deactivation dial 34 password s e Check Status dial 33 A prompt will be played indicating if Outgoing call barring is enabled Incoming Call Barring e Activation dial 35 password Deactivation dial 36 password st Check Status dial 35 A prompt will be played indicating if Incoming call barring is enabled Iridium Pilot User Manual Call Forwarding Iridium Pilot supports Call Forward Unconditional Call Forward Busy Call Forward No Answer and Call Forward Not Reachable The default number for call forwarding is the Voice Mail number of the
81. urred by Iridium or on its behalf in the defense of any such claims or actions Iridium Pilot User Manual Contents Section 1 INTRODUCTION m 1 WO MCO GUCCI OM E ERU toy otasseeszbeovoconvesevecasesstoactes 1 1 1 About this Manual 1 2 Manual Overview NGS TEINS COM OW i E E AE A 1 4 Related DOCUMENTS RR 2 TS Safety 2 1 6 Overview of System Operation ssscssssscccssscseseesssseccseesssuseesssecsssusecssnscesssecsssuteccsneesesscesssucecssueecssusecssncesssueessneesesueessaneeessae 5 Section Il GETTING STARTED H os 9 2 0 CT os aTo Started EE E TS 9 2 3 SIM istalla tiO Nenian ain rere teh t oe tbv idee iE WT Ee OCIO tit ue ARR tug 9 2 2 Datel COMMECTION ee 2 3 Phone GonhectlOnu ice ertre Sa BUEH ERUIT ETE ENE DERE aden PY RN NN Cete 2 4 Corinection CBecle sies ee doe SR RON HG IR RR ORENSE ENIRI ERAEN 2 5 System Safety Check ie 26 Starting the EM ETRRUMP H 2 7 SIM Validation amp LED Indicators ssssssssssessseesssessseessusssssssssssssssssssessnecsssecsnecsssecssscssussessecsussssscssssecssecessccsncessucessecssscessecsssess 14 Section Ill SYSTEM CONFIGURATION eee ee een ee eee n eee tena seen nose tena se tease eee an osse eaae see eoa esee ease sesso
82. wing window will appear Enter the IP address of the Iridium Pilot unit Figure 4 2 Iridium OpenPort Terminal Upgrade Tool 5 Click the Upgrade button to start the upgrade process The progress bar will move from 0 to 100 as the upgrade takes place Once the upgrade process is complete the message Upgrade successful Power cycle unit will appear NOILVH34O WALSAS t Iridium Pilot User Manual 47 Figure 4 3 Iridium OpenPort Terminal Upgrade Tool Microsoft product screenshot s reprinted with permission from Microsoft Corporation 6 Turn the unit off for 30 seconds and then turn it on again 7 To verify that the new software version was installed connect to the Iridium Pilot Admin web page see step 2 and click diagnostics The software version is displayed on this page 48 Iridium Pilot User Manual Section V TROUBLESHOOTING 5 0 Troubleshooting Need to isolate problem to ADE BDE Cable AC Power Supply Install Location RF interference physical obstruction Configuration of ISU IP network or provisioning There are three main sources of information for troubleshooting 1 The IBSU Status Web Pages default address http 192 168 0 1 2 BDE LEDs also found on Status web page 3 Site Survey Tool 4 Antenna Utility Iridium Pilot User Manual SNILOOHSATENOYL S 49 5 TROUBLESHOOTING 50 5 1 LED Troubleshooting Charts
83. you fail to comply with the Limited Warranty and the Conditions of Use Iridium may void certain protections offered under the Limited Warranty and Iridium reserves the right to terminate your right to use Iridium Pilot on the Iridium network If you do not accept the terms of the Limited Warranty and Conditions of Use do not use Iridium Pilot Prior to using Iridium Pilot read and understand this User Manual including the safety warnings and information Failure to do so could result in serious injury or death If you do not have the Iridium Pilot Installation Guide it can be found at www iridium com or call 1 866 947 4348 and request that an Installation Guide be sent to you Third Party Information This User Manual might refer to third party sources of information hardware or software products or services and or third party web sites third party information Iridium does not control and is not responsible for any third party information including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of third party information The inclusion of such third party information does not imply endorsement by Iridium of the third party information ANY THIRD PARTY INFORMATION THAT IS PROVIDED WITH IRIDIUM S FACILITIES SERVICES PRODUCTS OR USER INFORMATION IS PROVIDED AS IS IRIDIUM MAKES NO REPRESENTATIONS GUARANTEES OR WARRANTIES IN

Iridium Pilot User Manual May2012

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