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3740/3749 Phone User Guide

1. 71 Defining multi function button for 3740 telephones 72 Using My favourites oe cscs a ra toee ka e IET a a See 1 72 Avaya 374x DECT Telephones User Guide 3 2013 5 Contents Adding favourites oc ccoo ra hdr Rises E nee tasa Editing TAVOUTRES gt lura usen a Deleting favourites a dr a MERAH E SHS OE REO e Ss Using MOSSAGMG a o ce ev dak ee SP OU eS AAA VIEWING MEN sos a Sr dah See AI CESS eS Writing new messages ee Editing unsent messages o ee Sent MESSADOS srra ropa a ARA AR AA Using roms 4 2 mem dk Daan BD ha Wo Bai ba la o r o sock SRS A A ST SD a Opening a personal phonebook Calling a CONEAGCE siria AO i o c oS E linig g EP kee ee OSH UN maba Cee SEER OS Setting a ring signal for a contact Deleting a contact se e AAA A AR AA Using Central Phonebook o Configuring SENINGS cu uoo ra om e AA Se cmm Sound and Alert settings 2 lt lt Phone lock settings 64 Won ox ara ARA DISPERSOS ss dos 6 eR ee AA AAA Time amp Date settings 2 44222 kk ecw E S OR mnn ll i lt lt o EKA EUR a AA A AR Changing text size for messages Changing the menu language o Changing the Owner iD oo sem Rao a os ee ee eee Alarm Settings for 3749 telephones
2. Deviee INTO aao xc a AA E ee GN Alarm operations for 3749 telephones l l rn Pusl BuaDen alarma au wo oko eS SH CUTE ORES WSS Using the test alarm iu vao sow ER Ona RO RO we ee oO Using the personal alarm 4 222r sk ram Man Down and No Movement Alarm ee ens Acoustic location signal 4 4o oro ee em eee kms configuring an automatic call after an alarm Advanced PUNCIONS uos dom KK e od ow od c m Swe TR m es SS Procedure call a aca ane OSES wee CORE DOR RC ORO Ak Admin menu a ouo pose OUO wo cx LO eoe XC ACORN OY CON A Clearing lists in charger ke cee eee RR ET RA Ste ONG aa aa Sk Se ee a ee Oe V7 171251771 7 6 Avaya 374x DECT Telephones User Guide 72 73 73 73 73 75 75 75 77 78 78 78 79 79 80 80 80 81 81 82 84 84 85 86 86 86 86 87 88 88 88 88 89 89 90 91 91 92 93 93 3 2013 Software upgrade Lua d E RR or ES OSES AAA Troubleshooting cerrar AAA ORE AAA Operation NOCE c uc ue adire aie ai eg Se ade is a dp bci Dee tenen dia ca Accessibility and voice quality MAINTENANCE ssa wow OR KS OR Umm ea A RO Charging the battery 2 2 Charging spare batteries 4 Replacing the battery Attaching the hinge type clip rn Attaching the swivel type clip Attaching a cove
3. Messaging Inbox gt Message List e View gt e Reply gt Enter text e More gt Delete Forward Call sender Call no in text Save number e Close e More gt Delete Delete all e Back Write new gt Enter Text message Unsent gt Message List e Edit gt e Send gt Enter number e Clear e Back e More gt Delete Delete all e Back Sent gt Message List e View gt e Forward gt Enter text e More gt Delete Call no in text Save number e Close e More gt Delete Delete all e Back 42 Avaya 374x DECT Telephones User Guide 3 2013 My favourites Menu tree Add new gt Name gt Phone call Send message lt Name gt e Select e More Edit Delete e Back Short cuts 62 Soft keys gt Left gt Name Function Not used Phone call Contact list Central phonebook Message inbox Send message Change profile Open a menu Call absence Value Control question Middle Right Hot keys gt 0 2 9 gt Function same as above Value Avaya 374x DECT Telephones User Guide 3 2013 43 Control question Navigation keys Up gt Function same as above Down Value Left Control ques
4. Call time gt Total time 03 47 06 Last call 00 00 07 Call services gt Divert calls gt Internal External No reply When busy General purpose 1 Name General purpose 16 Name 1 Visible if defined in PDM or AIWS Avaya 374x DECT Telephones User Guide 3 2013 39 Contacts x Call contact Search From contact list Add contact New Name Work number Mobile number Other number Ring signal From call list Edit contact Search Back From contact list Name Work number Mobile number Other number Ring signal Delete contact Search From contact list Central phonebook Search by name e Call Search by number e More View contact Last result Add to contacts Send message e Back 1 System dependent 40 Avaya 374x DECT Telephones User Guide 3 2013 Profiles Menu tree Normal example gt lt Name gt Volume Ring signals Internal call lt Ring signal gt External call lt Ring signal gt Call back lt Ring signal gt Message alert lt Ring signal gt Vibrating alert On Off On if silent Key sound Click Tone Silent Answer behaviour Automatically Loudspeaking Add new Avaya 374x DECT Telephones User Guide 3 2013 41
5. 2 3 4 5 Select profile from list Press Soft key More Select Delete from menu Press Soft key Delete Press Soft key Yes to confirm Avaya 374x DECT Telephones User Guide 3 2013 77 Editing a profile 1 Select profile from list 2 Press Soft key More 3 Select Edit from menu 4 Select what to edit and press Soft key Edit 5 Make changes and press Soft key Save to confirm Contacts The telephone has a personal phonebook with 250 entries where you can add delete and edit names and numbers freely The phonebook lists all names in alphabetical order where you can add three numbers for each contact work number mobile number and other number You can also access a central phonebook You can send a request to a messaging server with the first characters entered and the messaging server returns a list of names and numbers that matches the search You can download a company phonebook through the PDM Contacts from the Company phonebook appears in the contacts list menu with a lock symbol next to the name number which means that it is not editable The contact will only include work number Note You can import personal contacts or a local company phonebook by using WinPDM or DM Refer the handset configuration manual in the Installation and Administration Manual IP DECT Opening a personal phonebook 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key 2 S
6. Turning the vibrator on off 1 Select Sound amp Alerts 2 Select Vibrating alert 3 Choose between On On if silent that is the vibrator is on when the telephone is muted or Off 4 Press the Soft key Back Setting the key sound If you configure the key sounds each time a key is pressed the telephone emits a small sound You can choose between Silent Click or Tone 1 Select Sound amp Alerts 2 Select Key sound 3 Select between Silent Click or Tone 4 Press the Soft key Back It is possible to listen to the key sound by pressing the Soft key Play Phone lock settings Activating the automatic key lock 1 Select Locks 2 Select Automatic key lock 3 Select On for activation of automatic key lock 82 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Activating the phone lock You can protect the telephone from unauthorized use If you set this function to On the telephone locks automatically a short time after the last keystroke and you have to enter a PIN code power on When you set the function to On in charger the telephone locks when you switch off or place the telephone in a charger You can change the default phone lock code 0000 to any 4 8 digit personalized code Note If you have forgotten the PIN code your administrator can reset it Select Locks Select Phone lock Select Auto phone lock Select On or On in charger Enter PIN code Press Soft key OK 2 Oi PEA
7. Calls s uoc cec te sa TA a e a 69 n D 57 E Earpiece e da san e Sa ue Sa ah aa eR Roo c 26 F FAVQUITES x do 2 ab san aa eus bed oes TE menutre amp oo ee Re A 43 Frequencyrange 25 15 H Handsfree key 2 lll 24 Headset connector a 24 HOUKCYS ana ees a a e an aa 34 ICONS PP 29 Idle mode Cate oc So uc oo a an he e an ao ae ce ae Ge Ela i 29 A Arsa Ta Aeon Ah an atas sn Bian HI BR 29 seridentity icon sere nx tanah a ete 29 In Call menu tree aoaaa onn 46 K Key SOUN n s eR a RO aa 82 Keypad lock key llle ns 34 L Language a a lll ls 86 Lock unlock keypad 2222s n n 48 telephone oos 6h aot sus REUS Va ars 49 3 2013 120 Loudspeaker ll rss 26 Loudspeaking lll sn 30 51 WOON cu iio le oe to oid cede Ode dee deo qe TR y a 30 M Man down Alarm llle 89 MEMUNCONS m mue euch ees RISE ak ok Boxe 31 Message new message 30 59 old message icon css 30 FECCIVE ooo an aa 59 SED a 3 cuc stade b those an Tele lobes in de te eis 59 voice message icon 30 Messaging a 73 menu tree acom Rae bee ek eos 42 Microphone llle 26 ONION us aug ve ce ato uter ce a st T ro T Ree n e 54 Missed calls list sss 67 Multifunction Button sns 34 M te button oo cc ee pee pe eme 35 Mutingringtone clle 50 N Navi
8. Deactivating the phone lock 1 Select Locks Select Phone lock Select Auto phone lock Select Off Enter PIN code Press Soft key OK S de Guo 19 Changing the PIN Code Select Locks Select Phone lock Select Change PIN code Enter the old PIN code Press Soft key OK Enter the new PIN code Scroll down with v to Confirm PIN code Enter the new PIN code again OF 9o x OO Jr de On IN oS Press Soft key Save Avaya 374x DECT Telephones User Guide 3 2003 83 Display settings Configuring brightness 1 Select Display 2 Select Brightness 3 Select Normal or Power save 4 Press Soft key Back Setting the screen saver Time and status information will be displayed when Information is selected and the display will turn off when the telephone is not used 1 Select Display 2 Select Screen saver 3 Select Information or Black 4 Press Soft key Back Note When the handset is in a CR3 charging rack the owner ID and the variant of the handset are displayed This feature simplifies identification when many handsets are charged together Configuring contrast 1 Select Display 2 Select Contrast 3 Adjust the contrast by pressing to increase and to decrease the contrast 4 Press the Soft key Back Time amp Date settings Time and date are recieved from the DECT system Changes appear in the telephone after a maximum of 24 hours after the change or by turning the telephone off
9. When the telephone is removed from the charger the tones are switched on again 1 Select In charger 2 Select Other actions 3 Select Sound off Note If the parameter Disable permanent mute is enabled the telephone will not be muted when placed in charger See Installation and Administration Manual IP DECT Note Messages with a breakthrough high alarm priority will not be muted Deactivate the Charging Mode 1 Select In charger 2 Select Other actions 3 Select No action 4 Press Select to save the setting About calls 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key Avaya 374x DECT Telephones User Guide 3 2003 65 2 Select the Calls icon 3 Press the confirmation button or the Soft key Select About the call list The 25 last received dialled or missed calls are stored in a call list If a number occurs more than once the last time stamp together with the total number of occurrences is shown 1 Select Call list 2 Step with the 4 and v to scroll in the list Dialing a number from call list 1 Select number to call 2 Press Soft key Call to dial Viewing the time of a call 1 Press Soft key More 2 Select Time of call The time and date is displayed Editing a number from call list 1 Press Soft key More 2 Select Edit number Saving a number 1 Press the Soft key More 2 Select Save number 3 Select between Work numbe
10. loud Error or Warning Messages Reduce volume for the loudspeaker Display shows Probable cause Action or comment No access The network is in range but no access rights Switch telephone off and then switch it on again or contact system administrator No System The telephone beeps once a minute during max 30 minutes with a low tone followed by a high tone if enabled the vibrator also follows the beeps The telephone is out of coverage or telephone is defective Stop the beep with the Sound off key and go into range Note When re entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system or contact system administrator 94 Avaya 374x DECT Telephones User Guide 3 2013 Troubleshooting Display shows Probable cause Action or comment SERVICE NEEDED Parameters corrupt The telephone is defective Select the reset option on the middle Soft key if available Upgrade the telephone s software to version 3 0 0 or greater If the problem persists the telephone needs repair Note Display message only shown in English Enter PIN code The telephone s lock is activated Enter the required PIN code If PIN code lost enter new via PDM or do a factory reset via PDM Battery low charge now The battery level is low Charge or replace the battery Phonebo
11. see User Guide Avaya 374x DECT Telephones Avaya 374x DECT Telephone Quick Reference Guide Basic functions Switch the telephone on off Press and hold the On Hook key until pop up question is displayed Make a call Dialling can be made in the following ways In idle screen dial the number and press the Off hook key D Press the Off hook key D and enter the number Press a pre programmed Hot key or Soft key Dial a number from the local phonebook Enter the Contacts menu select Call contact and select the name from the list press Call or the Off hook key 9 Dial a number from the Central phonebook Enter the Contacts menu select Central phonebook gt search by name number last result and press Search Press Off hook key D The alpha numeric keys can be programmed with a telephone number Answer End a call When the ring signal sounds press the Off hook key D to answer To end the call press the On hook key G Turn loudspeaking function on off During a call press the left Soft key to turn the loudspeaking function on off Avaya 374x DECT Telephone Quick Reference Guide Turn audio signals on off In idle mode a long press on the Sound off key changes between audio signals on off The Sound off icon 5 indicates a completely silenced telephone A short press on the Sound off key before answering a call silences the ring signal Lock Unlock the keypad manually Press the key t
12. DECT 374x HANDSET ADV CHARGER KIT NAR No 700500876 DECT 374x HANDSET ADV CHARGER KIT AU No 700500877 DECT 374x HANDSET ADV CHARGER KIT BRASIL MEXICO No 700500878 DECT 374x HANDSET ADV CHARGER KIT ARGENTINA Avaya 374x DECT Telephones User Guide 3 2013 9 ATEX IECEx Safety Instructions for 3749 Cordless Telephone Intrinsically safe use CE caro amp SIRA LOATEX2072 IECEx SIR 10 0038 Il 2G Il 2D Ex ib IIC T4 Gb Ex ib IIIC T55 C Db IP65 Tamb 10 C to 40 C Battery charging or replacement is NOT permitted in hazardous area Use only approved chargers refer to certificate Um 5 25V Im 1 15A PIN 660274 xx Type Li ion Battery 3 7 V 920 mAh 34 Wh Caution DO NOT disassemble yy Www DO NOT short external contacts DO NOT expose to temperatures above 50 C or 122 F Only b be used with specified chargers BCE Ascom Sweden AB G teborg SE 402 76 Sweden n in DH5 x 10 Avaya 374x DECT Telephones User Guide 3 2013 Important safety information Charging the battery When using in hazardous or classified areas use an approved battery pack only The battery pack must be marked with art no 660274 on the label Charging parameters Um 5 25V Im 1 15A For approved battery types see certificate IECEx SIR 10 0038 or Sira 10ATEX2072 and following supplements The documents above and the EC Declaration of Conformity can be found at http www avaya com gcm emea de includedcontent
13. ID In call The In Call menu can be reached during an ongoing call by pressing the middle Soft Key marked More Note You can make an emergency call while the telephone or keypad is locked if you have configured the settings in the PDM WSM During the ongoing emergency call you can only access the Microphone on off function in the In Call menu Contacts Messaging gt Inbox Write new message Sent Unsent Microphone on off Audio transfer New call gt Call Phonebook access Cancel Switch 46 Avaya 374x DECT Telephones User Guide 3 2013 Menu tree End call2 Transfer Transfer to new call gt Call Phonebook access Cancel Conference Call back Call waiting DTMF DECT info Link System Encryption mode General purpose 1 Name General purpose 10 Name 1 Only available when the Bluetooth connection is active 2 Visible if defined in the PDM or AIWS 3 Visible if the Admin menu is activated Customizing the menu tree You can customize the menu tree by hiding some of the functions that are available but for example not in use The functions that can be hidden are defined in the PDM or AIWS See Installation and Administration Manual IP DECT Avaya 374x DECT Telephones User Guide 3 2013 47 Basic operation Turning the telephone On Off The telephone is switc
14. Status bar 4 Scroll bar 2 Header bar 5 Soft key bar 3 Active area The top row Status bar is used for icons which give you the information for signal strength missed call new message phone lock key lock sound off time and battery status This row is always visible in all screens The next row Header bar displays the current date headset connection Bluetooth connection and system connection The next rows Active area are used for information such as profiles the name of the system to which the cordless telephone is connected to A user identity provided from the system and or an Owner ID can also be displayed if configured in the Settings menu This is also the area for pop up text for example missed calls or to confirm an action The bottom row Soft key bar is used for Soft keys which can be used as short cuts for functions in the telephone See Soft keys on page 34 The Scroll bar is placed to the right side of the active area It becomes visible when a menu screen has more than six menus or if there are more than four rows of message text in a message Note For 3740 DECT telephones the display is monochrome black and white with backlighting Icons Signal strength icon is visible in the upper left corner The bars shown in display depends on the signal strength Full battery icon is displayed in upper right corner Low battery icon is shown when the battery only has 5 of its capacity left The
15. a System The cordless telephone can subscribe up to eight different systems To subscribe a new system the Park Portable Access Right Key and Ac Authentication code related to the system you are going to log on to are needed Contact your system administrator for more information The IPDI code is a unique code which has been assigned to the cordless telephone see also Admin menu on page 92 Note The PARK code may not be needed if there is no alien DECT system within the coverage area 1 Select Subscribe The IPDI of your telephone is displayed Press Soft key Next Enter System name Press Soft key Next Select your system Press Soft key Next Enter PARK code NO a 8 WON 62 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Note Do not enter a key at the end of the code 8 Enter AC code Press Soft key Next An information text Protection on is displayed Note The AC code s length must be between 4 to 8 digits 9 Select Yes No if the new system is to be protected It is not possible to delete a protected subscription 10 Press Soft key OK A searching mode starts Unsubscribing from a System 1 Select Unsubscribe to delete a System subscription 2 Select Delete Note It is not possible to delete a protected subscription Renaming a System You can change the name of the system in the telephone 1 Select Rename System 2 Select system to rename 3 Enter
16. and it is not editable Soft keys Hot keys and Multifunction button The three Soft keys below the display can be defined for specific functions such as dialling a specific number A long press on a Hot key can have the same function as a Soft key and any key 0 2 9 can be programmed as a Hot key The Multifunction button can also be programmed for different functions with the use of long press and double Avaya 374x DECT Telephone Quick Reference Guide press For more information about Soft keys Hot keys and Multifunction button see User Guide Avaya 374x DECT Telephones Turn the automatic keypad lock on off Enter Settings E and step to Locks Select Automatic key lock Off On select On Off and press Back A locked keypad is indicated by the Key lock icon H To unlock press the key and then the Soft key Yes Avaya 374x DECT Telephone Quick Reference Guide Accessories The following accessories for the Avaya 374x DECT telephone are available qe Leather casing incl belt clip Belt clip swivel type Desktop chargers Also available Rackmount Charger Multiple Battery Charger only for 3740 DECT telephones Headset Mic on boom Peltor hearing protection headset Avaya 374x DECT Telephone Quick Reference Guide Index A ACCESSOMES uo ci e d a oe 23 36 Admin Menu lens 92 Alphanumeric keys Lo 35 Antenfa o uu ama a aa EUR TES Ta 26 B Battery wee ey
17. bah mE Y CUR YF Gl gu po 15 Safety precautions 5 Oran Saad doa EXC de ECL SES dae 16 d c MI Tv e eo Oe A E oa a a 17 Environmental requirements eee ee es 18 l troduct H erica ddr sa e ak 21 Functions and accessories 22 gi nar ARAS AAA A oe a 22 ACCOSSONCS yr aoc x dox Aa AAA 23 DOSCHDHDH S Sia a coc Mb DK A ee ee a ee Se farle 24 The Avaya 3740 3749 Dect Telephone 26 Chargers esa srana AA AAA A AA 27 DORON CUADO on ca e E me da ie 27 Charging the telephone in desktop charger 27 Rackmount Charger 44 6 ee RR AA 28 Multiple Battery Charger 28 Icons and text in the display lt 28 Keys Band DURONS uuu uoce EX dhoxce ES Bw ole ee MO AA BS 33 Ok RON ya web COS DT 117 7 1711 T 33 On hook and On Off key lt o ee es 33 Four way Navigation key 2 2 2 ee e 33 Noice Nall Keys sc cor 6S eS KEL SHES AAA 33 Sound off Key a cane HR 4 OR BE Ow AA a ee a 33 Key lock and Upper Lower Case key 34 cd ud uS oe III BOR dide dd cde due 34 ls o oi chee eae eRe e ee ee ek II 34 Multifunction Alarm Button 2 0882 34 Volume button s sonos om on ener read aa 34 Sound Cl DURON e coce a a A dde Rd a hc te e amp 35 Alphanumeric Keys uuu so wow a wa an UB AA AAA 35 POCOSSONES iia NAAA ROH d
18. charger from a power source before cleaning the telephone to reduce risk of electric shock Do not use auxiliary equipment with the telephone which is not exclusively recommended by the manufacturer see Accessories on page 23 The use of any auxiliary equipment not recommended by the manufacturer may result in fire electric shock or injury and will void the warranty Do not expose the telephone to open flame Do not expose the telephone and the charger to direct sunlight for long periods Keep the telephone and charger away from excessive heat and moisture Do not allow heavy objects to fall on the telephone Do not allow children to play with the product packaging material Product packaging material is often small and may present a choking hazard Do not allow children to play with the telephone It is not a toy Children could hurt themselves or others Children could also damage the telephone Do not expose to prolong light 16 Avaya 374x DECT Telephones User Guide 3 2013 Important safety information Usage Like all other cordless telephones this cordless telephone uses radio signals which do not guarantee a connection set up under all circumstances Generally you should therefore not rely exclusively on cordless telephones when making indispensable calls for example medical emergencies Avaya 374x DECT Telephones User Guide 3 2013 17 Environmental requirements Cordless telephone Use the DECT cordle
19. clip to attach the telephone to a belt or similar Battery The battery is a rechargeable Li ion battery placed under a battery cover See Replacing the battery on page 97 The battery is fully charged within four hours See Charging the battery on page 97 The battery of the 3740 telephone can be charged separately with a special Multiple Battery Charger See Charging spare batteries on page 97 26 Avaya 374x DECT Telephones User Guide 3 2013 Descriptions Chargers Desktop charger Figure 2 Desktop chargers Advanced Basic You can use one of the two desktop chargers available one Basic charger that will only charge the cordless telephone and one Advanced Charger with advanced functionality to download new software and synchronize parameters The cordless telephone is fully operational while placed in the charger The Basic Charger is delivered with a plug in power supply and is connected into an ordinary wall socket The Advanced Charger is delivered with a power supply adapter The adapter is connected with a power cord to the wall socket and the Charger itself is supplied from the adapter A Important For 3749 telephones battery charging or replacement is NOT permitted in a hazardous area For more information see Installation and Administration Manual IP DECT Note Only use the charger within the temperature range of 5 C 40 C 41 F 104 F A Important Only use the prov
20. define the Soft key to make a call or as a short cut to send a message Note On 3749 telephones the top button is used as an Alarm button See Alarm operations for 3749 telephones on page 88 Note All procedures described in this guide are based on standard Short Cuts settings This means that your telephone settings can differ from this and e g the Soft key Menu in idle mode is missing 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key 70 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation 2 Select the Short cuts icon 3 Press the confirmation button or the Soft key Select Defining soft keys Select Soft keys Select Left Middle or Right Press Select to enter a name for the Soft key Press Soft key OK The default setting of the key is shown Select Function and press Select to select function for the Soft key Select function from list and press Back pal Oe AON Spa NO cm Select Value only for some of the functions and press Select Enter a value for example a telephone number Press Back Select Control question and press Select It is off by default Press Back Press Soft key Save Defining hot keys Select Hot keys Select 0 2 to 9 Select Function and press Select to select function for the Soft key Select function from list and press Back Qu ge we oL Select Value only for some of the functions and pres
21. icon in the list Note This feature is not supported as of DECT R4 Edition 4 Call Services Note These functions are system dependent The parameters are set up in the PDM or AIWS see Installation and Administration Manual IP DECT Diverting calls You can divert calls to another extension 1 Select Divert calls Diverting internal external calls 1 Select Internal or External 2 Select Activate Avaya 374x DECT Telephones User Guide 3 2003 69 3 Enter number to divert to 4 Press Soft key OK To stop diversion select Deactivate and press the confirmation button or the Soft key OK Diverting calls on No Reply 1 Select No reply 2 Select Activate and press Soft key OK 3 Enter number to divert to 4 Press Soft key OK To stop diversion select Deactivate and press the confirmation button or the Soft key OK Diverting calls when busy 1 Select When busy 2 Select Activate and press Soft key OK 3 Enter the number to which calls are to be diverted 4 Press Soft key OK To stop diversion select Deactivate and press the confirmation button or the Soft key OK Defining general purpose functions Besides the default Call services functions it is possible to define 16 extra system specific codes in PDM or AIWS Short cuts Predefined functions can be set as short cuts for the Soft keys Hot keys alphanumeric keys 0 2 to 9 Navigation keys and the Multi function button It is for example possible to
22. icon is flashing when the battery capacity is equal to or lower than 5 Sound off icon is displayed when the Sound off key is pressed or if the telephone has the In charger gt Sound off option enabled LE m A Ring volume silent icon is displayed when the volume is set to silent ES Avaya 374x DECT Telephones User Guide 3 2003 29 Kk amp A w Ki E es 1 e Microphone off icon indicates a silenced microphone The icon is displayed after a long press on the Sound off key during a call Loudspeaking icon is displayed in the Soft key bar during a call Pressing the Loudspeaking icon will activate the loudspeaking mode Loudspeaking off icon is displayed after the Soft key for Loudspeaking icon has been pressed Pressing this icon will deactivate the loudspeaking mode New message icon indicates that a new text message or messages has arrived The icon remains in the status bar until all new messages in the inbox are read Voice mail message icon is displayed in the inbox when there are voice mails The icon remains until voice mail has been listened Read message icon in front of a message shows that this message once has been read Sent message icon Unsent message icon Key lock icon indicates a locked keypad Phone lock icon indicates a locked telephone Bluetooth icon indicates that Bluetooth is enabled only for 3749 phones Bluetooth headset icon indicates that a Bluetooth h
23. keys Navigation keys and the Multifunction button The Profiles menu contains possibility to add four different profiles The Normal profile is active by default 1 System dependent Note For 3740 DECT telephones the icons are in monochrome black and white 32 Avaya 374x DECT Telephones User Guide 3 2013 Descriptions Keys and buttons Off hook key The Off hook key is used for connecting calls This key can be 2 programmed in the PDM AIWS it is by default set as Post dial On hook and On Off key returning to main screen The On hook On Off key is used for disconnecting calls and A long press in idle mode will switch the telephone on off Four way Navigation key Use the four way navigation key to step in the menu and when working in text mode lt gt and v are used for stepping left right and up down in the menu The navigation key can be programmed The is by default a shortcut to the Inbox and v is a shortcut to Call contact During a call it is possible to increase decrease the volume by pressing and v Voice mail key A long press on the Voice mail key gives a quick access to the telephone s Voice mail Sound off key You can use the Sound off key to silence or mute the telephone The Sound off works like the Sound off button on page 35 Avaya 374x DECT Telephones User Guide 3 2003 33 Key lock and Upper Lower Case key You can use the Key Lock Upper Lower Case ke
24. prete TA ox totes a Ben eom a 26 97 Charge uxo is ere Gee aoe a Bes 97 full battery icon oaoa oa a a 29 low battery icon 29 BE CPS e sui A a SG A 36 Bluetooth headset 61 101 calling coroa oa eo a e a aa a a 104 enable iia ob ede o Gt Ie a es 102 PANNING z xu weet a ee ouem dei aa G 103 verified types lll rn 102 C Call answering 51 Callback ene soe di eas eA a 9E 56 Call declining 51 Call diversion ou 2 o oon og 69 CAllINTO 0 ds E cer ke ges nce 38 Call list ou ii is a ced e ev 66 Call Services 69 Call Waiting se a o e oo a n 57 Calling call a number from the call list 51 dial a number llle 52 quick call by a name in the phonebook 53 Calls menutree llle 38 Case c 26 Centralphonebook 78 Chafger s h cioe ar We A 27 disconnet telephone 28 telephone behaviour 64 Chemicalresistance 19 HID is eij ia we dees AP a aea Ja AE de I Te hed es Da 26 Company phonebook 78 Conference Call 56 Connections menu tree lll 44 Avaya 374x DECT Telephones User Guide Index CONACS ai 2b o na na S om ana 78 menutre amp 2x moe m an 40 D Dialing a name from the central phonebook 53 Dispose of old equipment 13 Divert
25. the telephone s Voice mail Off hook key To answer a call to pre dial a number and to post dial Soft keys The three Soft keys are located just beneath the display and the function of each Soft key is indicated by text in the display just above the keys In idle mode the middle and right Soft key can be used for specific functions defined by the user of the telephone and 7 Sound off key Mute button Volume down To decrease the speaker volume Volume up To increase the speaker volume LED Indicates incoming call messaging low battery and charging 3 2013 25 The Avaya 3740 3749 Dect Telephone A Important The telephone may retain small magnetic objects around the microphone or the speaker region Case The plastic cover parts are made of durable PC ABS material Antenna The antenna is integrated inside the cordless telephone Loudspeaker The cordless telephone has a separate loudspeaker for the loudspeaking function The loudspeaker is placed on the back side of the cordless telephone Microphone The microphone is placed on the front bottom side of the cordless telephone Clip There are three different belt clip options to the cordless telephone a hinge type clip standard a swivel type clip or no clip Using either of the three options you can use the cordless telephone without any clip on See Attaching the hinge type clip on page 98 or Attaching the swivel type clip on page 99 Use the
26. with to increase the volume and with to decrease it 4 Press Soft key OK to save the setting Note When the volume is set to silent the icon is shown in the display If the parameter Disable permanent mute is enabled it is not possible to set the ring volume to silent See Installation and Administration Manual IP DECT Setting different ring signals for internal call external call and priority call Different signals for internal calls external calls and priority calls can be set The cordless telephone has 14 different ring signals Note If the parameter Force stimuli ringing is enabled the handset will use the system provided ring signals instead of the local ring signals Select Sound amp Alerts Select Ring signals Select Internal call External call or Priority call Select sound By pressing Play it is possible to listen to the different sounds Press Soft key Back OF e ONS Avaya 374x DECT Telephones User Guide 3 2013 81 Setting different message alerts for mail You can select different message alerts The cordless telephone has 8 different message alerts default see Settings on page 45 1 Select Sound amp Alerts 2 Select Message alert 3 Select message alert from list By pressing Play it is possible to listen to the different sounds Note The Play soft key is not available for Enhanced beep Instead send a message to the handset to listen to the sound 4 Press Soft key Back
27. 3 Press Soft key Change to change the setting The check box will be marked To remove the setting press Soft key Change again 4 Press Soft key Back to save the setting Avaya 374x DECT Telephones User Guide 3 2013 85 Changing text size for messages 1 Select Messages 2 Select Text size Normal The default text size is Normal 3 Select Normal or Large Changing the menu language You can choose between Portugu s Portuguese Portugu s brasileiro Brazilian Portuguese e tina Czech Dansk Danish Deutsch German English Espa ol Spanish Francais French EAAnvika Greek Magyar Hungarian Italiano Italian Nederlands Dutch Norsk Norwegian Polski Polish Pyccku Russian Sloven ina Slovak Soumi Finnish Svenska Swedish and T rkce Turkish You can import one user defined language by using WinPDM or DM See the handset configuration manual in the Installation and Administration Manual IP DECT Note In every language the menu item language is shown with a prefixed Asterisk This might help you to change the language of a telephone set to a language you do not understand 1 Select Language 2 Select language 3 Press Soft key Select to save the setting Changing the Owner ID You can set the Owner ID to identify the telephone and the owner s is shown in the idle display 1 Select Owner ID 2 Enter identity 3 Press Soft key Save Alarm Settings for 3749 telep
28. AVAYA Avaya 3740 and 3749 DECT Telephones connected to Avaya Aura Communication Manager and IP Office User Guide 21 603690 3 2013 Issue 4 0 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this d
29. Activating the automatic key lock on page 82 Note While placed in charger a telephone s keypad is always unlocked Locking Unlocking the keypad during a call To prevent accidentally pressing keys the keys can be locked during a call This can be useful when a headset is used and the handset is attached to a pocket or belt Locking the keypad 1 Press the key for a few seconds 2 Press the Soft key Lock Unlocking the keypad 1 Press the key 2 Press the Soft key Yes Locking Unlocking the telephone The telephone can be protected for unauthorized use If this function is activated it locks automatically a short time after the last keystroke or when placed in the charger A PIN code is required for unlocking the telephone For more information see Phone lock settings on page 82 Unlocking the telephone The phone shows the text Turn off phone lock Avaya 374x DECT Telephones User Guide 3 2013 49 1 Press Soft key Yes 2 Enter PIN code 3 Press Soft key OK Muting the ringtone for incoming call or message You can mute the handset ringtone on an incoming call or message The call is not hung up when the ringtone is muted If the call is unanswered it will revert to voicemail if the handset has been configured for voicemail To mute an incoming call or message 1 Long press the Sound off key while the phone is ringing 50 Avaya 374x DECT Telephones User Guide 3 2013 Calling Calling
30. CT Telephones User Guide 3 2013 Important safety information This device and its antenna must not be co located or operating in conjunction with any other antenna or transmitter Information to user This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modifications Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Hearing aid compatibility This equipment is hearing aid compatible HAC IC requirements for canada This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la Classe B conforme a la norme NMB 003 du Canada Frequency range The telephone is a radio transmitter and receiver When it is on it receives and sends out radio frequency RF energy The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniques EU 1880 1900 MHz USA 1920 1930 MHz LA 1910 1930 MHz BR 1910 1920 MHz Power supply The mains voltage of the adapter should match the local mains voltage this can be 110 V or 230 V Check if both voltages do match before installing the charger and adap
31. Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Important safety information 9 ATEX IECEx Safety Instructions for 3749 Cordless Telephone 10 Sensitive electronic environment EU EFTA only 12 Regulatory compliance statements EU EFTA only 12 Disposal of old equipment EU EFTA only lt lt 13 Regulatory compliance statements USA and Canada only 14 Frequoncy ranges s soa aa MK A A AA BU 15 Fower SNP i o 6 GS HP Ow Haw ote UR
32. DECT Telephones User Guide 3 2013 ae prom Calling Select Calls Select Call list Step with the a and v to scroll in the list Select number to call Press Soft key Call to dial Dialing the sender of a message You can call the sender of a message stored in the message list from the Messaging menu 1 NO a Bo DN Open the menu by pressing the confirmation button or the Soft key Menu Select Messaging Select Inbox Select number from the list Select View Select More Select Call sender Dialing a number from the local phonebook 1 2 3 4 Open the menu by pressing the confirmation button or the Soft key Menu Select Contacts Select Call contact Select contact from list or search name by entering characters The best matching entry will be automatically selected Press Soft key Call or the Off hook key to make the call Dialing a name from the central phonebook NO Ol Ge me ol Open the menu by pressing the confirmation button or the Soft key Menu Select Contacts Select Central phonebook Select Search by name Enter the first name and or last name the whole name does not have to be entered Press Search Press Soft key Call or Off hook key to make the call Avaya 374x DECT Telephones User Guide 3 2013 53 During a call Note The telephone menu might not display some of the functions as they are system dependent Your system administrator can setup the options in the P
33. DM or AIWS see Installation and Administration Manual IP DECT If applicable additional functions could be programmed by your system administrator If you have configured in the PDM AIWS it is possible to call an emergency number while the telephone is locked During the ongoing emergency call you can only turn the microphone on or off by pressing the soft key More In addition the right soft key is also disabled unless it is not configured as the Loudspeaker soft key Adjusting the volume during a call 1 Press the Volume up button to increase the volume and the Volume down button to decrease the volume The telephone saves and stores the new volume level Note You can also use the navigation key a and w to adjust the volume Opening contacts during the call 1 Press Soft key More 2 Select Contacts 3 Press Soft key Select 4 See Contacts on page 78 Turning the microphone on off during a call 1 Press the Soft key More 2 Select Microphone off 3 Press Soft key Select The P indicate a silenced microphone This means that the other part in an ongoing call cannot hear you Turn the microphone back on 1 Press Soft key More 2 Select Microphone on 54 Avaya374x DECT Telephones User Guide 3 2013 Calling 3 Press Select Note It also possible to turn the microphone off on by a long press on the Sound off button see Descriptions on page 24 Transferring the audio To transfer audio b
34. Display The full graphic type display is 128 pixels wide and 160 pixels high For 3749 the display has multiple colors and backlighting For 3740 the display is monochrome black and white with backlighting Four way navigation key Navigation key with Left Right Up Down Use this key to step in the menu and when working in text mode It is also possible to program these keys for shortcuts On hook On Off key Combined button to end a call to return to idle mode and to switch the telephone on off by long press Tactile indicators There are two tactile indicators to indicate the centre of the keypad and 15 Sound off key Mute PTT button To turn on off audible signals in idle mode silencing the ring signal at incoming call and to mute in call During a call a long press on the button changes between microphone on off Space To add space between text Multi purpose connector The connector is used for battery charging software download configuration and connection of headset Avaya 374x DECT Telephones User Guide 10 11 12 13 14 15 16 17 18 Descriptions Microphone The microphone is placed on the front bottom side of the cordless telephone Key lock and Upper Lower case This key is to lock the keypad in combination with the Soft key Lock This key is also for Switching between upper lower case and digits Voice mail access A quick access to
35. Incoming call The flashing LED accompanied by a ring signal and or a vibrating telephone alerts you of an incoming call You can disable the ring signal and vibrator The handset rings in the connected headset even if the handset is set to silent or the ringer volume level is set to silent The telephone displays the telephone number of the calling party or name The telephone displays the name if the calling party s telephone number is stored in the local phonebook Press the Off hook key to answer the call When a headset is connected to the telephone the answering button on the headset can be used to answer the call Other answering methods can also be set in the Settings menu see Settings on page 45 The answering methods are Automatically and Loudspeaking Answering a Call Your telephone rings 1 Press Off hook key or press the Soft key ci to answer the call in loudspeaking mode Declining a call Your telephone rings 1 Press On hook key to decline the call Note A priority call cannot be declined Ending a call 1 Press On hook key to end the call The telephone displays the duration of the call Note You can retrieve the total time of the call from the menu Calls gt Call time Note You can also to end a call by putting the handset in a charger All ongoing calls will be disconnected if you use this method to end a call Avaya 374x DECT Telephones User Guide 3 2013 51 Outgoing call Dialing a numb
36. Management e Push to talk PTT Basic for the 3749 telephones e Easy Access to PBX functions e Procedure call e Telephone restrictions e Calllist e Easy replaceable battery for 3740 telephones e Keypad backlight for 3740 telephones e Programmable multifunction key for 3740 telephones e Bluetooth for 3749 telephones e Alarming for 3749 telephones alarming button man down alarm and no movement alarm Note Use of the functions Central phonebook SMS Voice mail access Call list and Centralized Management are system dependent 22 Avaya 374x DECT Telephones User Guide 3 2013 Introduction Accessories e Basic Charger e Advanced Charger e Rackmount Charger e Multiple Battery Charger for 3740 telephones e Battery Pack e Leather case e Belt Clip e hinge type e swivel type e Headset with microphone on boom e Headset adapter for Mic on boom e Peltor hearing protection headset e Headset industry e Headset adapter industry and atex e Handset 3749 battery pack opener Avaya 374x DECT Telephones User Guide 3 2013 23 Descriptions Figure 1 Description of the cordless telephone 24 Avaya 374x DECT Telephones User Guide 3 2013 Multifunction Alarm button The button is placed on the top side of the cordless telephone On 3740 this button can be used as a shortcut to functions The button supports long and double press modes On 3749 the buttton can be used as an alarm button Earpiece speaker
37. T RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components
38. The telephones are highly robust designed to be used in demanding environment for example the industry Avaya 374x DECT Telephones is suitable for users dependent of being reachable or having a need for mobile voice and messaging features The telephone is ideal for applications where the user needs either one way messaging or to be able to interact with other users In addition the alarm functionalities on the 3749 increase the safety for isolated workers and the colour display enhances and simplifies the use of the cordless telephones Read the Important safety information on page 9 before using the telephone For software download and parameter set up read the nstallation and Administration Manual IP DECT Quick reference guide To get a quick overview on the basic functions of your telephone see Quick Reference Guide on page 109 Because of the handy format you can place a print out next to your telephone as a quick reference Avaya 374x DECT Telephones User Guide 3 2013 21 Functions and accessories Note Some functions require settings in handset via PDM Device Manager and or system dependent Functions e Local phonebook with 250 user editable entries e Central phonebook e Company phonebook with 1000 non editable entries e Vibrator e Headset connector e Microphone on off during call e Loudspeaking function e Short message service SMS e Voice mail access e Enhanced DECT security e Centralized
39. When pairing a new headset it is automatically connected and will be used for calls Adding another Bluetooth headset You can configure up to four headsets to the telephone but you can select only only one at a time To pair another headset repeat section Pair and Connect a headset steps 1 6 The paired headsets are displayed by a default name in the telephone menu Headset See 6 Confirm with the Soft key Select Selecting a Bluetooth headset 1 2 3 4 Select Connections icon in the telephone menu Select Bluetooth gt Headset Step with the navigation key a or w to the headset to be selected Press the Soft key Select Connection successful is displayed The headset is now selected Avaya 374x DECT Telephones User Guide 3 2013 103 When a new headset has been selected any previous headset will automatically become disconnected Removing a headset Ox Qr e UN Select Connections icon in the telephone menu Select Bluetooth gt Headset Step with the navigation key a or w to the headset to be removed Press the Soft key More Select Delete Confirm with the Soft key Select Changing the name of Bluetooth headset The name in the headset list of the headset is the default name for the headset 1 2 3 4 5 Select Connections icon in the telephone menu Select Bluetooth gt Headset Step with the navigation key 4 or v select the headset Select More Edit name See Alphanumeric k
40. a 374x DECT Telephones User Guide 3 2013 73 4 Select Send Deleting a message 1 Select More 2 Select Delete 3 Select Yes to delete the message Forwarding a message Select View Select More Select Forward Enter additional text if needed Select Send Enter number O JOT AO qm Select Send to forward the message Calling a sender 1 Select View 2 Select More 3 Select Call Sender Calling a number in text If the sender has written a telephone number in the message you can call the number without dialling it 1 Select View 2 Select More 3 Select Call No in text 4 Select number from the list 5 Select Call Saving a number 1 Select View 2 Select More 3 Select Save number 4 Select Work Number Mobile number or Other number 74 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Press the Soft key Add Enter the name for the contact Press the Soft key OK Press the Soft key Save The number will be saved in the contact list DA on Note If the user returns to the inbox immediately after having created a new contact existing inbox items from that contact are not updated The items will be updated the next time the user opens the inbox Writing new messages 1 Select Write new message Enter text Press Send See also Messaging on page 59 It is possible to save the message and send it later by pressing the Soft key Back and select Yes The mes
41. ail 60 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Menu operation Figure 5 The main menu 1 5 2 3 6 7 4 8 Figure notes 1 Connections 5 Short cuts 2 Calls 6 Settings 3 My favourites 7 Messaging 4 Profiles 8 Contacts Note For 3740 DECT telephones the menu is in monochrome black and white Selecting connections 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key Select the Connections icon Press the confirmation button or the Soft key Select Bluetooth 3749 only In the Bluetooth menu you can connect a Bluetooth headset and enable the Bluetooth function See Bluetooth Headset for 3749 phones on page 101 for more information on Bluetooth Selecting headset 1 Select Headset Avaya 374x DECT Telephones User Guide 3 2013 61 2 Select headset Choose between Mic on boom Hearing protection or Customized headset profile Note Customized headset profile is only visible if the headset profile has been configured in the PDM or AIWS 3 Press Select Using system settings 1 Select System Change System 1 Select Change system 2 Select Automatic or a specific system If the telephone is set to Automatic it selects a system according to the priority list see Setting the priority on page 63 Note Automatic doesn t work if your system list comprises IP DECT and Integral DECT systems Subscribing to
42. ain when a call is made or received 106 Avaya 374x DECT Telephones User Guide 3 2013 Environmental Requirements Bluetooth headset battery See the manual for the Bluetooth headset Troubleshooting Problem Reason Bluetooth Headset for 3749 phones Solution No headset found Headset is turned off Turn on headset Headset is out of battery Charge headset Headset is out of range Move headset closer to telephone lt 10 meter Headset is not in pairing mode Turn headset into pairing mode see headset manual for details Pairing fails Headset is not in pairing mode Turn headset into pairing discoverable mode see headset manual for details Incorrect PIN entered Try again and enter correct PIN see headset manual for details Connecting fails Failed to connect headset Headset is not turned on Headset is out of range Turn on headset Move headset closer to telephone Link key in headset has been deleted Repeat pairing procedure Headset is already connected to another telephone Too close to disturbing devices Disconnect headset from the other telephone Disturbing devices can be WLAN equipment microwave etc Headset can not connect to telephone see headset manual for details on how to connect Telephone is not turned on Turn on telephone Avaya 374x DECT Telephones User Guide 3 2013 107 P
43. and on again Setting the time format 1 Select Time amp Date and press Select 2 Select Time format The actual time format will be displayed Selectable time format e 11 00pm e 23 00 84 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation 3 Press Select to save the setting Setting the date format 1 Select Time amp Date and press Select 2 Select Date format press Select Selectable date format e DD MM YYYY e g 17 09 2008 also called Europe e MM DDIYYYY e g 9 17 2008 also called US e YYYY MM DD e g 2008 09 17 ISO 8601 e MMM DD YYYY e g Sept 17 2008 e DDMMM YY e g 17 Sept 08 e DD MM YYYY e g 17 09 2008 e DD MM YYYY e g 17 09 2008 3 Press Select to save the setting Answering The default setting for the telephone is to use the Off hook key when answering a call The answering behavior can be configured to answer the call automatically that is without pressing a key or and in loudspeaking mode It is also possible to set the answering behavior to any key or hook off Note The automatically answer mode is only relevant when a headset is connected 1 Select Answering Configuring the answering key The answering key is by default set to Hook off It can also be set to Any key 1 Select Answering key 2 Mark Any key or Hook off 3 Press Soft key Back to save the setting Setting the answering behavior 1 Select Answering behavior 2 Select Automatically Loudspeaking
44. bscribe z xoi rr e gc ec een 62 nsubsctibe y a ege ert a Re ee 63 T Text input mode 36 Transfer Gallico ete tee tee a RE 56 Troubleshooting rr 94 Bluetoothi s 2 46 mew Ue 107 V VIDEatOE ius ovo oho oo re net a end 82 Voice Mail s o as xe ceste Eon ste Eae den ete 60 Key uo he uper de A e m e i eL Ee n 33 Voice quality 96 Volume adjust during acall 54 button gt a n ai aa A 34 ODO ac ah a a Saal ah Gs an ah are qo te 81 Speaker acens ao xo ene ca et ew Ga 25 W Writing Text Numbers addspaceintext 36 PAUSES fea hee te ews He ee ae UR aa 35 upper lower case 36 3 2013 121
45. conformity htm A Important Battery charging or replacement is NOT permitted in a hazardous area When charging the EX classified handset it is only permitted to use a charger marked with DC3 CAAB 1A or greater DC4 CAAB 3A or greater or CR3 CAAB 2A or greater on the label It is not permitted to charge the EX battery pack alone Removing the battery The battery pack is fastened by two screws that require a special tool Battery pack opener for the ATEX IECEX CSA battery The opener is delivered together with the handset and can also be ordered as a spare part To remove the battery pack use the opener and untighten the screws Remove the battery pack by pulling the screws To fasten the battery pack use the opener and tighten the screws See also Replacing the battery on page 97 A Important Removing the battery pack is NOT permitted in a hazardous area Attention e The product is housed in an enclosure that meets IP65 However the ATEX IECEx classified telephone is not intended to be immersed in dust or water e In the case of suspected damage do not use the ATEX IECEx classified telephone in a hazardous area e Make sure that the product marking corresponds to the site requirements e Before installation consult the product documentation e National safety rules and regulations have to be observed e Do not use accessories to the product without ensuring that they are suitable for use in a hazardous area e Modi
46. contact You can set a specific ring signal for each contact 1 Add edit a contact 2 Select Ring signal 3 Select the ring signal to be used for the selected contact 4 Press Back and then press Save Deleting a contact 1 Select Delete contact 2 Select contact and press Delete 3 Press Soft key Yes to confirm Using Central Phonebook You can use the Central phonebook to search by name or number The last search result is displayed When the search result is ready you can view the contact information add the number to new contact and to send a message by selecting the Soft key More You can also call the number by selecting the Soft key Call 1 Select Central phonebook Searching by name 1 Select Search by name 2 Enter First name and or Last name 3 Select Search The search result will be displayed Searching by number 1 Select Search by number 2 Enter telephone number 3 Select Search The search result is displayed 80 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Viewing last search result 1 Select Last result Only the last result will be displayed Configuring settings 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key Select the Settings icon Press the confirmation button or the Soft key Select Sound and Alert settings Adjusting the ringer volume 1 Select Sound amp Alerts 2 Select Volume 3 Step
47. cut favourite to the Phone call function the data added in these functions is static When entering the data for the function to be used you can add a variable U that allows the user to enter additional numerical characters before calling the number or sending the data to a system Note Configuration of Call services and In Call menu functions requires PDM AIWS Tip A If you are configuring the Phone call function see the following example for more information A Example of configuration You want to create a Favourite with the Phone call function The PBX requires that a prefix must be added to a phone number In this case you can pre program the prefix and then enter the applicable phone number when using the Phone call function 1 Press Menu or the confirmation button Select My Favourites Select Add new In the Name field enter Call no Select the function Phone call oa 8 ON In the Number field enter the prefix to be used followed by the character U In this case the text string is as follows 21 U The character U represents an Enter number dialog where you can enter the phone number 7 Press Save When using the function an Enter number dialog appears see figure 7 If you enter 123 and press OK the number 21 123 is dialled Note that no call is established before you press OK that is post dial Note Using a shortcut to make a procedure call is not supported while the handset is l
48. de No movement alarm only for 3749 e ft x Y New message a Q Read message amp V Missed call a Y New missed call t t Incoming call e e Outgoing call i System connection H l Key lock a E Phone lock Avaya 374x DECT Telephone Quick Reference Guide Product presentation The cordless telephone is a feature rich handset with colour display telephony messaging and bluetooth It is designed to be used in office environment and medium demanding environment such as hospital environment It is suitable for users dependent of being reachable and or having a need for mobile voice and messaging features which makes it ideal for applications where the user needs either one way messaging or to be able to interact with other users The colour display enhances and simplifies the use of the cordless telephone Read the safety instructions before use For software download and parameter set up read the Installation and Administration Manual IP DECT Functions 374x Local phonebook 250 contacts Central phonebook Company phonebook Vibrator Headset connector Microphone on off during call Loudspeaking function SMS Short Message Service Voice mail access Centralized management Procedure call Telephone restrictions Easy replaceable battery for 3740 telephones only Bluetooth for 3749 phones for 3749 telephones only KK KK System dependent Note Your unit may have more functions than described here
49. dless telephone next to the screen In idle mode a long press silences the telephone Alphanumeric keys While in a call a press on the button mutes the microphone When the telephone is ringing a short press switches off the ringing tone temporarily Key Capital letter Small letter 1 so be ven rs 2 ABCA EC2 abc 2 3 DEFEEEE3 def 3 4 GHI T4 ghiii4 5 JKL5 jk15 6 MNON OTCE6 mnofi o6 7 PQRS 7 pgrs7 8 TUVU8 tuv 8 9 WXYZ9 wxyz9 0 Space 0 Space 0 Note In idle mode and number input mode Depending on the selected menu language and character setting in the AIWS2 other characters can be made available The character order can differ from the table above e A short press on a key enters the digits O 9 and the characters and Enter a pause in number input mode by a long press on the key A pause is indicated by a P in the display Avaya 374x DECT Telephones User Guide 3 2013 35 e Along press on the key changes the tone sender on Tone sender on is indicated by a T in the display In text input mode e A short press on a key 0 9 displays the first available character on that specific key The marked character is selected after a timeout or when another key is pressed e To change to upper lower case press the key before entering the character The key can also be used to display only the digits e T
50. e Rom 36 led ETT 36 Leather CASING 6 s uoo rasa 36 CAS OT iud oos Rubus we BE Mei acs di edi edo dC doti io ae bees ms ade i 37 Avaya 374x DECT Telephones User Guide 3 2013 3 Contents Meng TEE o d duo 9 HS CELE 9 d e Sd Rd s ew o Er COMES ui do Wd ENO Tae dee wow dE UR UE de c CUR UR OSS ew ES Profiles A SO ORO ROCK OR a a Du KU A MESSEN 2c cb e eae x ew ew eh A eee HE Oe Qe ce ees INFORMES auus x x RUE EE Se EE A cup 4c oaea ek EA KE WIB EKA To MA be Mba NU Se aa EA DAR AS ARA AR da SUL in EROSLTEIOII lll l2 1251 27 71 1 1 7 71 119 Lig a ai III Customizing the menu tree Basic operation sc aas eae RE eR sa Turning the telephone On Off Turning the audible signal On Off Locking Unlocking the keypad Locking Unlocking the keypad in idle mode Locking Unlocking the keypad during a call Locking Unlocking the telephone Muting the ringtone for incoming call or message GUIAS 66 46 04 1 CSE ken kkn ab hn HERS SE EH INGOUMNG exl lt i gt oC TOR HERE ERMA Oo eH EES OH OD Answering a call pu aco wo RR ORC AA oho Deelining cd uuu b gor SS oe P EU OEO A rg MMC aa ee Se ee e ee a ee Outgomg call qu 2 uc A RAN CW SOS OS e OS AAA Dialing a number Pre Dial lt lt lt Dialing a number directly Pos
51. eadset is connected to the telephone only for 3749 phones Headset icon indicates that a corded headset is connected to the telephone Outgoing call icon is added to all outgoing calls in the call list 30 Avaya 374x DECT Telephones User Guide 3 2013 eoe 4 gt Descriptions Incoming call icon is added to all answered calls in the call list Missed call icon is added to all missed calls in the call list and in the status bar System connection icon is visible when connected to an administration system Profile active icon Man down icon only for 3749 telephones No movement icon only for 3749 telephones Menu icons aj a IH q E The Contacts menu contains all names numbers in the personal phonebook It is also possible to access a central phonebook from this menu The My favourites menu contains menu short cuts used to customize an own menu The Messaging menu contains all message handling such as reading and writing messages The Calls menu contains call lists call time and call services Call services is configured in the PDM or AIWS The Connections menu contains Bluetooth connection headset selection System selection and In charger selection Avaya 374x DECT Telephones User Guide 3 2013 31 The Settings menu contains personal telephone settings such E as changing the ringer volume selecting language etc 5l The Short cuts menu contains short cuts for the Soft keys Hot
52. ed again when the PTT button is released Invitation received as incoming call during an ongoing call If you receive an invitation during an ongoing call the invitation is displayed as an ordinary invitation See Incoming invitation recieved as call on page 68 You can either accept or decline the invitation by pressing Accept or Decline respectively Note It is not possible to accept or decline the invitation by pressing the Off hook or On hook key respectively If you press Accept the ongoing call is disconnected and the PTT call is connected 68 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation If you decline the invitation you can re join the PTT later on See Re joining a group on page 69 Calling a PTT Group Note Your administrator must define the PTT group s in the PDM Device Manager and Messaging Group s in AIWS2 for you to be able to use this function For more information refer the Installation and Administration Manual DECT R4 1 Press Menu 2 Select Calls in the menu 3 Select PTT groups 4 Select the PTT group Press Call Tip Alternatively when in idle mode press the PTT button quickly select PTT group and press the Call button Re joining a group Re join a group from call list If you recieve a PTT invitation as a call and the you reject or miss it you can dial the PTT group from the Call list or Missed calls respectively The PTT invitation is indicated by the
53. elect Contacts icon 3 Press the confirmation button or the Soft key Select Calling a contact 1 Select Call contact 2 Select contact from the list or enter name in the search field 3 Press Soft key Call It is also possible to edit the contact and to send a message by selecting View gt More 78 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Adding a contact 1 Select Add contact Adding a new contact Select New Select Add and enter the name of the contact Press Soft key OK Select Work Number Mobile number Other number Press Soft key Add Enter telephone numbers Press Soft key OK Press Soft key Save and then Back Qo rw Oe Qucm gus Adding from a call list Select From call list Select number Press Soft key Add Select number type Press Soft key Select Press Soft key Add and enter name for the contact Press Soft key OK Press Soft key Save gu E ecd RS oL Editing a contact 1 Select Edit contact 2 Select contact and press Soft key Edit twice 3 Enter new name number or select a new ring signal Y 4 4 amp Tip o You can add a variable character U in the Work Mobile Other number field that allows the user to enter additional numerical character s before calling the number See Procedure call on page 91 for more information 4 Press OK Avaya 374x DECT Telephones User Guide 3 2013 79 5 Press Save Setting a ring signal for a
54. ential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Privacy of communications may not be ensured when using this cordless telephone Use of non manufacture approved accessories may violate the FCC RF exposure guidelines and should be avoided Exposure to radio frequency signals This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC SAR limit of 1 6 W kg The maximum SAR value measured when used at the ear and when worn on the body using belt clip SAR With Bluetooth Without Bluetooth values Head 0 013 W Kg 0 008 W Kg Body worn 0 016 W Kg 0 011 W Kg 14 Avaya 374x DE
55. er Pre Dial Enter the number 2 If required press the Soft key Clear to erase the last entered digit By using the navigation key lt gt itis possible to step and add delete a digit in the middle of a number 3 Press Off hook key to get the line The number is shown on the display while dialling Note You can turn on off the tone sender in a post dialled number by making a long press on the key Dialing a number directly Post Dial 1 Press Off hook key to get the line 2 Enter the number Each entered digit is dialled immediately However in this case you cannot correct an input error Note The number is not added to the call list when pre dial is used Dialing using pre programmed keys for 3740 phones A hot key soft key or multifunction button can be programmed with a telephone number Press the pre programmed hot key soft key or multifunction button to dial the number The call is then automatically connected Dialing using the alarm button for 3749 phones You can configure a 3749 telephone call a predefined number when an alarm has been sent If configured it is also possible to call the predefined number without sending an alarm by pressing the Alarm button Depending on the settings you can establish the call in the following modes e Loudspeaking mode e Normal mode Dialing a number from the call list 1 Open the menu by pressing the confirmation button or the Soft key Menu 52 Avaya374x
56. etween the Bluetooth headset and the telephone s earpiece during the call 1 Press Soft key More 2 Select Audio transfer 3 Press Soft key Select Note Audio transfer is visible if Bluetooth connection is active Starting a new call during a call 1 Press Off hook key The first caller is put on hold 2 Dial the number Note You can also start a new call via the Soft key More gt New Call Dial the number and press the Soft key Call Note To use the handset contacts to start a new call select More gt Contacts See Contacts on page 78 If you start a new call by using the Off hook key or the Soft key More gt New Call you cannot select a contact afterward Toggling between calls You have started a new call during a call and the first call is on hold 1 Press Soft key R The telephone toggles between the calls Note You can also switch between the call via Soft key More gt Switch Ending a call You have started a new call during a call and the first call is on hold Avaya 374x DECT Telephones User Guide 3 2013 55 1 Press the On Hook key This action ends the current call The held call rings again as priority call Note You can also end the call via the Soft key More gt End Call You can end a call by putting the telephone in a charger according to the In Charger gt Call behavior gt End call setting Note that all ongoing calls will be disconnected See nstallation and Administ
57. eys on page 35 Calling Making a call 1 Enter the number on the telephone Press the Soft key Call or the Off hook key When Transfer call to phone is displayed press No or ignore the message to use the Bluetooth Headset Press Yes to use the telephone Answering a call A ring signal sounds in both the selected Bluetooth headset and the telephone to signal an incoming call To answer the call in the Bluetooth headset press the button on the headset 104 Avaya 374x DECT Telephones User Guide 3 2013 Bluetooth Headset for 3749 phones To answer the call in the telephone press the Off hook key on the telephone Ending a call Press the button on the headset or the On hook key on the telephone Volume Mute Control Adjusting the volume during a call Press the upper Volume up button on the upper left side of the telephone to increase the volume and the Volume down button to decrease the volume in the headset Depending on the Bluetooth headset it might be possible to adjust the volume directly on the headset Turning the microphone On Off during a call Mute the headset and the telephone with the Sound off key on the telephone See Turning the telephone On Off on page 48 Messaging When a text message is received during an ongoing call a beep sounds in the Bluetooth headset Transferring a call Transferring a call to the telephone You are on a call with the Bluetooth Headset 1 P
58. fication of the product is not permitted e Product repair has to be done at authorised repair shops only Avaya 374x DECT Telephones User Guide 3 2013 11 Headset in ATEX IECEx classified areas In hazardous areas it is only permitted to use the headset adapter for Peltor headset art no 660281 in combination with an ATEX IECEx classified Peltor headset The headset must be compatible with the output parameters of the headset connector as follows U 4 2V lo 169 mA P 583 mW Co 2 2 uF Lo 2 2 uH Sensitive electronic environment EU EFTA only Only use this product in countries where the appropriate authorities have given their authorisation The CE symbol on the product certifies its conformity with the technical guidelines concerning user safety and electro magnetic compatibility valid at the time of approval in accordance with European directive No 1999 05 EC ce The products Avaya 374x DECT Telephones comply with IP65 according to IEC 529 EN 60 529 Any radio based equipment can potentially cause interference with other equipment and can be interfered from other equipment This also applies for DECT equipment However due to the very low transmission power level the changes for interference are very small Research proves that operational DECT telephones normally don t influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e g sensitive labora
59. gation Confirmation key 33 No movement Alarm ls 89 Number input mode 35 O Off hook key a soroa aot 33 OM Off Kay iue eau eie e e ee cete e e a we 33 On hook key o 33 Operating area 96 Out of coverage 96 P Personal phonebook 78 Phone lock u eue Ba Ba 82 PIN COd6e 4 ota dde bb e duh eel Boge eS 83 Procedure Call ccn 91 Proflles s a na toa Btn uan is uw oes Tr MENU Wee ab suman Ros os 41 Pla dy oh ty Sci oe ah che Dh Ge ae he a 67 PTT Accepting an invitation 68 PTT rejoiningagroup 69 PTT Accepting a call 68 PTT callingagroup 69 Q Quick Reference Guide 109 Avaya 374x DECT Telephones User Guide Index R Ring signals 81 Ringvolume 2 2 0008 81 S Safety Information 9 Setting a ring signal for a contact 80 Settings i x sue a PS a a Gs ST men ree comae eate eee eee 45 SOE CUTS di sn a s oo o Oo we Te ec e A 70 menu tree 22 2 2 43 Signal strength icon a 29 Sound off button a a oaoa a a a a o 35 Special characters oaoa a a a 59 Switch between Calls 55 Switch telephone on off 48 System Change ex S e RR Rs 62 su
60. gth is 160 characters Note Some characters require 2 bytes in the final message therefore you might not be able to enter 160 characters sometimes e For basic rules of text input see Alohanumeric keys on page 35 Avaya 374x DECT Telephones User Guide 3 2003 59 Writing and sending a message Enter Messaging menu Select Write new message Enter the message text Press Soft key Send Enter the call number o gm A ow m B Press Soft key Send to send the message Voice mail Receive a voice mail A new voice mail is indicated by the icon New message in the status bar Information is stored in the Messaging inbox see Messaging on page 42 Checking the voice mail inbox Open the Messaging menu see Messaging on page 42 2 Select Inbox The voice mail will be displayed first in the inbox list 3 Select the icon Voice Mail 4 Press the Soft key View and then Call Only one voice mail at the time will be displayed even if there are more voice mail messages in the message list Enabling one key voice mail access To enable one key Voice Mail Access you must download your mailbox extension number to the telephone see nstallation and Administration Manual IP DECT Your telephone is in Idle mode 1 Perform a long press on digit key 1 Your voice mail will be called If the extension number is not available a pop up Voice mail number not defined is displayed 2 Follow the given instruction in the Voice M
61. hed off 1 Press and hold On hook key The telephone will vibrate when it is on and the display lights up The telephone is in idle mode 1 Press On hook key long A control question will be displayed 2 Confirm with Soft key Yes Note The telephone returns to idle mode when pressing the On hook key while in a menu Note If the administrator has enabled handset restriction for your handset you might not be able to switch off the handset Turning the audible signal On Off Note If the parameter Disable permanent mute is enabled you cannot turn off the audible signal See Installation and Administration Manual IP DECT Your telephone is in idle mode or rings 1 Press the Sound off button long The status of the telephone changes between ring signal on off To locate the button see Descriptions on page 24 The icon indicates a silenced telephone Locking Unlocking the keypad Locking Unlocking the keypad in idle mode To prevent accidentally pressing keys and making a call the keys can be locked 48 Avaya 374x DECT Telephones User Guide 3 2013 Basic operation Locking the keypad 1 Press the key 2 Press the Soft key Lock Unlocking the keypad 1 Press the key 2 Press the Soft key Yes Note You can answer close an incoming call while the keypad is locked Note You can activate an automatic key lock The keypad will be locked automatically a short time after the last keystroke See
62. hones Activating the alarm 1 Select Alarm 2 Select Activate alarm 3 Select Man down and or No movement 4 Press Select to change the setting The check box is selected 86 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation 5 Press Back to save the setting To remove the setting press Select The check box is cleared When you activate an alarm the telephone displays the corresponding alarm icon as shown in the following table Table 1 Alarms icons SE Man down alarm e A No movement alarm Note You can disable the Man down alarm and No movement alarm manually during calls to avoid sending false alarms when the user tilts the telephone or does not move during the call If you disable the Man down and No movement alarms during calls the telephone does not display the corresponding icons You can configure a shortcut to open the alarm menu quickly See Alarm operations for 3749 telephones on page 88 for additional information Device info You can view the software and hardware information of the cordless telephone using the Device info option 1 Select Device info 2 Depending on the info your are looking for select Software Hardware IPEI IPDI or USER ID Avaya 374x DECT Telephones User Guide 3 2013 87 Alarm operations for 3749 telephones Note The alarm settings described in this chapter can only be configured in PDM or AIWS Push button alarm The push button O can be defined
63. ided power supply see Installation and Administration Manual IP DECT Charging the telephone in desktop charger When the charger is connected to external power supply normal operation is done as follows Avaya 374x DECT Telephones User Guide 3 2013 27 Telephone charging 1 Place a cordless telephone in the charging slot to start charging Telephone disconnection 1 Tilt the telephone forwards you 2 Then lift the telephone upwards Note Do not try to lift the telephone upwards before tilting it forwards Rackmount Charger The Rackmount Charger is used for charging several telephones to synchronize parameters and for software download The built in power supply can charge up to six cordless telephones See Installation and Administration Manual IP DECT Multiple Battery Charger The Multiple Battery Charger is used for charging up to six spare batteries Icons and text in the display All functions and settings available to the user are shown as icons and text in the display The icons and text in the display indicate functions and settings to which you have access The display normally displays date and time the Owner ID and telephone number The Owner ID can manually be set by the user Figure 3 Example of a display configuration in idle mode 12 00 Oj 1 01 01 2010 2 System A 3 123456 1 4 5 28 Avaya 374x DECT Telephones User Guide 3 2013 Descriptions Figure notes 1
64. in the Message list Select message and press the soft key View to read the message Send message Open the Messaging menu i and select Write new message Enter text press the soft key Send and then enter a number or press the midle soft key for phonebook look up Press Send Delete a stored message To delete a message select message and press the soft key More select Delete and press the soft key Yes Check voice mail A new voice mail is indicated by a pop up and the Y icon Only one voice mail at the time will be displayed in the message list Open the Messaging menu select Inbox select e press the soft key View and press Call or A long press on digit key 1 will call your voice mail If the extension number is not available a pop up Voice mail number not defined is displayed See User Guide Avaya 374x DECT Telephones Avaya 374x DECT Telephone Quick Reference Guide Menu For descriptions of all functions see User Manual Cordless Telephone 374x 1 5 2 3 6 7 4 8 Figure notes 1 Connections 5 Short cuts 2 Calls 6 Settings 3 My favourites 7 Messaging 4 Profiles 8 Contacts Navigate the menu Use the Navigation key to move around in the menu structure The three Soft keys below the display are used for choices in the menu The function of each Soft key is explained by text in the soft key field in the display Use the local phonebook To find and call a name Enter Contacts a step t
65. is put on hold When the line is free it will automatically call the hold part again This is system dependent Note You can also accept the second call by pressing the Off Hook key Enabling DTMF During a call 1 Press Soft key More 2 Select DTMF 3 Press Select This will enable the use of Dual Tone Multi Frequency DTMF signals Using the loudspeaker During a call the loudspeaker can be activated 1 Press left Soft key Alternatively the handset can be put into the charger if In Charger gt Call behavior gt Loudspeaking is set See nstallation and Administration Manual IP DECT To turn off the loudspeaking function 1 Press left Soft key again Alternatively the handset can be put into the charger if In Charger gt Call behavior gt Loudspeaking is set See nstallation and Administration Manual IP DECT Avaya 374x DECT Telephones User Guide 3 2013 57 Call diversion All calls internal calls external calls calls when busy or calls at no answer can be diverted to another telephone number You can make the diversion through the Calls menu gt Call services gt Divert calls See Call Services on page 69 You can also programme a soft key hot key or multifunction button with a shortcut to the Call diversion function Refer to Short cuts on page 70 and Diverting internal external calls on page 69 Defining general purpose functions Besides the default Call services functions it is
66. ling Software upgrade Software and parameters in the Avaya 374x DECT Telephones can be upgraded by using the PDM or the AIWS See Installation and Administration Manual IP DECT To view the telephone s software version enter 34 in idle mode Avaya 374x DECT Telephones User Guide 3 2013 93 Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive Go through the following lists if you encounter any problems If this checklist does not solve the problem contact your system administrator If others have similar problems there may be a system error Operational Problems volume set to silent or the telephone is defective Fault Probable cause Action or comment No display The battery level is low or the Charge the battery or contact telephone is defective system administrator No ringing The sound off icon is on or ringer Long press the Sound off key or increase volume or contact system administrator No change in time amp date setting PBX dependent Changes in the telephone appear after a maximum of 24 hours after a change in the system or by turning the telephone off and on again Bad sound during conversation in a call or for any dial tones on the 3749 in loudspeaker mode The handset loudspeaker volume level is set to high for the current connection Received speech volume of dialog person is too
67. lly cancelled when you remove the telephone from the charger 1 Select In charger 2 Select Other actions 3 Select Redirect Note The function and the extension must be programmed in the PBX to be able to redirect calls Turning off the telephone while charging You can set the cordless phone to switch off when you place the cordless telephone in the charger while it is charging When you remove the cordless phone from the charger the phone is switched on again 1 Select In charger 2 Select Other actions 3 Select Switch off Change Profile You can configure the cordless telephone to change the profile when placed in the charger When it is removed from the charger it will switch back to the previous profile 64 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation 1 Select In charger 2 Select Other actions 3 Select Change Profile Message Absence You can configure the handset such that when an application system sends a message to a handset it will receive an indication that the handset is absent If a handset is absent the application system determines if the message shall be sent to the handset or not or redirected to another handset when placed in the charger 1 Select In charger 2 Select Other actions 3 Select Message Absence Turning the sound off while charging When the cordless telephone is placed in the charger you can turn off the tones while the telephone is charging
68. mounted on the cordless telephone s circuit board Bluetooth supported functions Pair the cordless telephone with it s headset Chose which device to use when making a call Play ring signal in the Bluetooth Headset Answer and connect sound to the Bluetooth Headset when answering with the headset s button End call with the Bluetooth headset s button Transfer audio to from Bluetooth headset during call using the menu in the cordless telephone Increase decrease the volume in the Bluetooth headset with the volume buttons on the cordless telephone Wear For optimal performance wear the Bluetooth headset and the telephone on the same side of your body The best audio quality in the headset is achieved when no obstructions including your body are between the headset and the cordless telephone Avaya 374x DECT Telephones User Guide 3 2013 101 Figure 1 Wear the headset and the telephone on the same side of your body Headsets A number of Bluetooth headsets for different work situations have been tested together with the telephone Refer to the Installation and Administration Manual IP DECT for a list of verified Bluetooth headsets Since the Bluetooth supports the Bluetooth 2 0 standard other headsets may also work although not verified by Avaya Note Your Bluetooth headset may have more or less functions than described here refer to the Manual for the Bluetooth headset Operation Step betwee
69. n the menus with the navigation key Confirm each menu selection by pressing the Soft key Select Enabling Bluetooth 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the navigation key Select Connections icon Select Bluetooth Select Enable A Bluetooth connection icon will be displayed in the header bar 102 Avaya 374x DECT Telephones User Guide 3 2013 Bluetooth Headset for 3749 phones Note To disable Bluetooth again select Disable The 3749 cordless telephone restarts when you enable or disable the Bluetooth option Pairing and connecting a Bluetooth headset Before you can use a headset you must establish a connection pairing between the headset and the telephone 1 2 3 4 7 Place the Bluetooth headset and the telephone next to each other Select Connections icon in the telephone menu Select Bluetooth gt Headset gt Add new Put the headset in pairing mode and press the Soft key OK The telephone starts to search for the headset Note For instruction see headset manual The headset is displayed in the telephone menu Headset found Press the Soft key Select on the telephone to select the headset The pairing starts A PIN code is requested for the Bluetooth headset Enter the PIN code and press Select on the telephone Pairing successful is displayed Note For instruction see headset manual The paired headset is displayed in the telephone menu Headset
70. name for the contact Press Soft key OK Press Soft key Save The number will be saved in the contact list 76 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Using profiles It is possible to set up an own profile for incoming calls message alerts vibrating alerts key sound etc This can be useful when there are many users on the same telephone and they want different sound profiles It can also be used for temporarily settings for example while in a meeting incoming calls should be silent It is easy to switch between the different profiles Note Changing settings is not possible on a telephone which is set to a profile You have to leave the profile before Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key Select Profiles icon Press the confirmation button or the Soft key Select Adding a new profile 9x Qt doo oct Press Soft key Add new Enter name of the profile and press Save Press More and then select Add Setting Select the setting that you want to add to the profile Repeat step 3 4 if you want to add additional settings Mark the setting you want and press Edit to make changes Activating a profile 1 2 3 Enter the menu by pressing Menu Select Profiles in the menu Select the profile from the list When the profile is activated the icon and the name of the profile are displayed in the idle mode Deleting a profile 1
71. nd is connected to the cordless telephone in such a way that no miss contact is possible For 3749 phones a specific tool is required and specific environmental conditions need to be considered before replacing the battery Avaya 374x DECT Telephones User Guide 3 2013 97 A CAUTION On the 3749 battery charging or replacement is NOT permitted in a hazardous area Figure 8 Easy replaceable battery unlock the lid and remove the battery 3740 telephone Attaching the hinge type clip Attach the hinge type belt clip as described in the illustration below Figure 9 Screw the hinge type clip into position 98 Avaya 374x DECT Telephones User Guide 3 2013 Maintenance Attaching the swivel type clip Attach the swivel type belt clip as described in the illustration below Figure 10 Screw the swivel type clip into position Attaching a cover if no clip is used Attach the enclosed cover as described in the illustration below when no clip is to be used Avaya 374x DECT Telephones User Guide 3 2013 99 Figure 11 Screw the cover into position 100 Avaya 374x DECT Telephones User Guide 3 2013 Bluetooth Headset for 3749 phones Bluetooth Headset for 3749 phones Introduction to Bluetooth Bluetooth technology replaces the cord between the cordless telephone and the headset This allows the user to move more freely and eliminates the risk of a headset cord getting stuck The Bluetooth is factory
72. neral purpose functions llle 58 Messaging 4 4 04 AI D COE COE Ie ME A RRA e ode NA Ia GH 59 MESITA E a Se ELE AA AAA ANA 59 Receiving a message cio coxis aa ee ee ee eS 59 DONG a MESSAGE rr ca SOO OOS AR AAA 59 Writing and sending a message o 60 PSCC HOD co ac aa A es a ee a ae a o 60 Receive a voice mail 60 Checking the voice mail inbox 60 Enabling one key voice mail access 60 Menu Operation ciao ec Sa 3 93 9x 33x iaa 61 Selecting connections c c es 61 Bluetooth 3749 only celles 61 Selecting headset ll ln 61 Using system settings 62 in charger TUNCTIONG lt 4 2 d ow a RA A ARA AA 64 About calls iS ee oN IA AAA 65 ABONOS nuu nua p wu Ve eee eee cu Reda ei ws 66 Missed Calls c 4 23 om or Romo ommo A AAA 67 iEjJ MT 67 Push to talk Group Call s 2 222299 wo RR EU ewe ee 67 Accepting an invitation 2 uu ss mm x 3 susi rirani na SED n 68 Calling a PET Group lt a eee ee ee eee AE CROCO RR ee 69 Re joining a group s asso ROSA ORO ee en 69 Call SORE aco oed E eR Xie a E ee Te Cae ce Ai 69 SES CN a douane DRACO qe deo hee ao ee ee di Ba Se o eS a 70 DENNIS Sot KEYS cuu wo dre au om eK OEE deo a AAA 71 Defining hot keys 6 566 eek ww ED Cee eS RC ow ROCCO 71 Defining navigation key
73. new name 4 Select Save Setting the priority The default order of priority is the order of entered subscriptions This means that the first subscribed system has the highest priority You can edit this list You can also set the systems in priority by moving them up or down in the list Note The priority feature is is used in combination with system set to be Automatic see Change System on page 62 1 Select Priority 2 Change the priority if needed by selecting Up or Down The priority will be saved when Back is selected Avaya 374x DECT Telephones User Guide 3 2003 63 In charger functions In charger actions when in call You can end a call or turn on the loudspeaker by putting the telephone in a charger during a call 1 Select In charger 2 Select Call behavior 3 Select one of the following e No action No action will be performed when the telephone is placed in charger duringa a call e Loudspeaking The loudspeaker will be turned on when the telephone is placed in charger during a call The loudspeaker will be turned off when removing the telephone from charger e End call The ongoing call will be disconnected when the telephone is placed in charger p Redirecting calls and messages when telephone is placed in charger You can redirect calls to another extension when the cordless telephone is placed in a charger Then the telephone does not ring when receiving a call The function is automatica
74. ntents 93 94 96 96 97 97 97 97 98 99 3 2013 7 Contents Bluetooth headset battery lt 107 Troubleshooting 2n cir ca aaa rad 107 Quick Reference Guide 26244 chk eS eee aa On eee 109 OK oo suas he he RED X Ede A A eo 120 8 Avaya 374x DECT Telephones User Guide 3 2013 Important safety information Read this chapter before using the Avaya 374x DECT Telephones or Avaya 3749 DECT Telephone For safe and efficient operation of the telephone observe the guidelines given in this manual and all necessary safety precautions when using the telephone Follow the operating instructions and adhere to all warnings and safety precautions located on the product the Quick Reference Guide and this User Manual This product shall only be used with the following batteries Avaya 374x DECT Telephones No 700500841 DECT 3740 HANDSET BATTERY PACK Avaya 3749 DECT Telephone No 700500842 DECT 3749 HANDSET BATTERY PACK Chargers shall only be connected with power adapters included in the following charger kits Basic Charger No 700479470 DECT 374x HANDSET BASIC CHARGER KIT EU No 700500871 DECT 374x HANDSET BASIC CHARGER KIT UK NAR AU No 700500872 DECT 374x HANDSET BASIC CHARGER KIT MEXICO No 700500873 DECT 374x HANDSET BASIC CHARGER KIT ARGENTINA Advanced Charger No 700479488 DECT 374x HANDSET ADV CHARGER KIT EU No 700500874 DECT 374x HANDSET ADV CHARGER KIT UK No 700500875
75. o Call contact and press Select Enter the first letter in the name or the whole name will be displayed in Search field while Avaya 374x DECT Telephone Quick Reference Guide entering text or step in the contact list Select the name and press Call To edit the contact Select Edit contact select the name and press Edit Make your changes press OK and then press Save To add a contact select Add contact select New or From call list Press Add enter the name and press OK Select Number enter the number press OK and press Save To delete a contact select Delete contact select the name press Delete and then press Yes Use the central phonebook Enter Contacts i and select Central phonebook Select Search by name Search by number or Last result Enter the first letter s in the first name and or the first letter s in the family name Press Search The Central phonebook will be searched and a list of matching names will be displayed You can step to the next entry in alphabetic order by pressing the Navigation key Press More to add contact or press Call or the Call key D to make the call Use the company phonebook The company phonebook has to be imported via the PDM before it will be visable in the handset See User Manual Cordless Telephone 374x Enter Call list A contact from the company phonebook is marked with the l symbol Select name number and press Call only work number is available for the contact
76. o add space in the text make a short press on key 0 e The first character entered in a message or when adding editing a name in the Contacts menu will be an upper level character followed by lower level characters unless the key is pressed before entering the character To switch between Abc ABC abc and 123 the key is pressed e Along press on the key displays special characters e To delete a character position the prompt right from the character to delete and press Soft key Clear Accessories Belt clips You can use from the three belt clip options available e Hinge type clip To prevent the telephone from slipping out of for example pocket or belt e Swivel type clip To be able to rotate without slipping out from the case e Noclip To be able to use the telephone without a clip To be able to use the telephone without a clip a cover plate without a clip is also available Leather casing The leather casing is especially designed for the telephone The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing 36 Avaya 374x DECT Telephones User Guide 3 2013 Descriptions Headset Headsets are available with specific connectors if you frequently use the telephone and or want to have both hands free You can order a headset adapter for Peltor headset with the telephone A Important In hazardous areas you are permitted to use only the headset adapter f
77. o lock unlock and then Soft key Lock Yes The Locked keypad icon Fil indicates a locked keypad Change the volume during a call Press the Volume button upwards to increase the volume downwards to decrease the volume Or use the Navigation key to adjust the volume Charge the battery Charging is done in a desktop charger or in a charging rack Charging is indicated by orange LED When the battery is fully charged the LED is green and a fully charged Battery icon JH is displayed While in a desktop charger the telephone is fully operational The telephone does not vibrate in charger The battery can also be charged in a separate battery pack charger Note Charging below 5 C will harm the battery and shorten the lifetime Remove the battery It is recommended to switch off the telephone before removing the battery Messaging Receive a text message When a text message is received the LED starts flashing and a message tone sounds A pop up New message s 1 View now is displayed and the Soft keys Yes No to read Avaya 374x DECT Telephone Quick Reference Guide the message now or later The message is then stored in the message list The New message icon Z is shown in the display If the message is received during a call the user is notified by a beep Read a stored message Open the Message list either from the messaging menu or by pressing the Navigation key A in Idle screen Use the Navigation key to navigate
78. ocked Avaya 374x DECT Telephones User Guide 3 2013 91 Figure 7 Enter number dialog 12 00 0 My favourites Enter number 123 o E Admin menu The system administrators can use the hidden menu in the telephone for administration See also Installation and Administration Manual IP DECT The Admin menu contains e Software and hardware information IPEI IPDI and user ID e DECT information e Centralized Management showing online information e Fault logging e Factory reset option e System menu with ability to alter protection e Site Survey Tool for indication of radio signal and base station listing For activating the admin menu see Installation and Administration Manual IP DECT For quick access to device information short codes are available in the idle menu Information Code Software version 34 Hardware version 34 IPEI O6 IPDI O6 92 Avaya 374x DECT Telephones User Guide 3 2013 System handling Clearing lists in charger You can set a parameter through the PDM or AIWS to clear messaging lists and call lists that has been stored in the cordless telephone When the parameter is activated and the function has been downloaded to the cordless telephone the lists are deleted when placed in a charger This feature can be useful during administration of cordless telephones for new users See also Installation and Administration Manual IP DECT System hand
79. ocumentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUS
80. ok is not available at the moment The phonebook does not respond not available at the moment Try again later or if fault persists do a factory reset via admin menu or PDM Voice mail number not defined There is no Voice mail number defined in the telephone Define a Voice mail number via PDM Avaya 374x DECT Telephones User Guide 3 2013 95 Operation Notice Accessibility and voice quality The base network is not always available If you do not get in contact with your system contact your system administrator For best voice quality avoid positioning near computer radio or similar equipment Operating area You can only use your cordless telephone in the area that is covered by your system Outside this area you will loose contact with the system The signal strength icon will be low and Searching text will be displayed Out of range A system administrator can use WinPDM to adjust the Out of range alert signalling When the phone loses connection to the system the handset displays the Searching text and plays a beep every minute for a maximum of 30 minutes You can turn off the beep or set it to play only once See Descriptions on page 24 Note If the parameter Disable permanent mute is enabled it is not possible to turn the sound off See nstallation and Administration Manual DECT R4 When re entering the coverage area it can take a couple of minutes before the telephone is a
81. onality is supported by Avaya 3749 only The push to talk PTT function can be described as a group conference call to a predefined group of members If one of the group members wants to get in contact with the others then that member must press and hold the PTT button to activate the microphone Avaya 374x DECT Telephones User Guide 3 2013 67 In order to participate in the conference the group members must first accept an invitation received as an incoming call See Accepting an invitation on page 68 If a member declines an invitation the member can re join the group conference later on See Re joining a group on page 69 You can also invite a group of members to participate in a conference call by calling a PTT group See Calling a PTT Group on page 69 Note You can add 30 groups on AIWS2 and maximum of 10 PTT groups per handset Accepting an invitation Accept invitation recieved as an incoming call PTT Basic A PTT invitation received as an incoming call is indicated by the incoming call icon In the dialog window a message containing maximum 24 characters can also be shown Figure 6 Incoming invitation recieved as call 12 00 PTT Group 1 1 Press Accept By default the handset will start in inverted mute and loudspeaking mode but the handset can be configured differently in a PTT group 2 Press and hold the PTT button to open the microphone for transmitting The microphone is mut
82. or Peltor headset in combination with an ATEX IECEx classified Peltor headset In order to achieve optimal audio quality with different headset types you must select the corresponding headset profile The default setting is microphone on a boom that is the audio is optimized for using a headset with microphone on a boom The headset profile can be changed in the Connections menu If the preconfigured headset profiles do not match the headset in use or the audio performance needs to be optimized for a certain environment or user you can configure your own headset profile You can perfom the configuration in the PDM See nstallation and Administration Manual IP DECT lf a customized headset profile is configured in the PDM you can select the profile in the telephone menu Avaya 374x DECT Telephones User Guide 3 2013 37 Menu tree Note In order to continuously improve the comprehensibility of menu terms some of them in your telephone may differ from those used in the following menu trees Calls Call list gt 7891 gt e Call 01 30 7845 20 Oct 08 e More gt Time of call Edit number Save number Send message Delete Delete all e Back Missed calls gt 7682 gt e Call 05 26 7845 23 Sep 08 e More 2 Time of call Edit number Save number Send message Delete Delete all e Back 38 Avaya 374x DECT Telephones User Guide 3 2013 Menu tree
83. or at least one hour the first time you use the battery Note that the wall mounted charger with a battery pack adapter has to be used if the battery alone is to be charged Do not charge a battery when the ambient room temperature is above 40 C or below 5 C above 104 F or below 41 F Do not attempt to take a battery apart Do not disconnect the battery unless it needs to be replaced Do power the telephone off before removing the battery 18 Avaya 374x DECT Telephones User Guide 3 2013 Important safety information Chemical resistance The alpha and numeric characters printed on the exterior of the telephone have been tested and found resistant to chipping fading or wearing off when the telephone is treated with common cleaners and disinfectants or perspiration The following chemicals have shown no harmful effect e 3 Hydrochloric Acid e M alcohol 85 Methylated Ethanol e 60 Chlorhexidin 0 5 mg ml Acetone can be damaging to the plastic casing of the telephone and should not be used Avaya 374x DECT Telephones User Guide 3 2003 19 20 Avaya 374x DECT Telephones User Guide 3 2013 Introduction Introduction This document describes features and settings available for the Avaya 374x DECT Telephones The cordless telephone is a feature rich telephone with colour display telephony messaging illuminated monochrome or colour display bluetooth 3749 only and alarm functions for personal security 3749 only
84. p vibrator or LED signal confirms that the alarm has been sent e An ALS may be activated after the alarm has been sent See Acoustic location signal on page 89 e Acalltoa predefined number is established See configuring an automatic call after an alarm on page 90 Acoustic location signal Depending on set parameters the ramped up ALS is played after an alarm The signal is always ramped from the lowest volume to the highest Press the Mute button to turn the ALS off Avaya 374x DECT Telephones User Guide 3 2003 89 Depending on the PDM settings it is possible to make the user enter a password when turning the ALS off This password is the same as the phone lock password ALS is configurable for Man down and No movement alarm and Push button alarm configuring an automatic call after an alarm You can configure a telephone to call a predefined number after an alarm has been sent You can also call the predefined number without sending an alarm by pressing the Alarm button Depending on the settings the call can be established in the following modes e Loudspeaking mode e Normal mode Note If you enable Bluetooth the loudspeaker audio is lowered due to current limitations in the intrinsically safe 3749 telephone 90 Avaya 374x DECT Telephones User Guide 3 2013 Advanced Functions Advanced Functions Procedure call When configuring the functions Call services In Call menu Contacts or a short
85. possible to define 10 extra system specific codes This is programmed in the PDM or AIWS See also Call Services on page 69 58 Avaya 374x DECT Telephones User Guide 3 2013 Messaging Messaging For getting information on all Messaging functions see Using messaging on page 73 Message list The thirty last received messages are stored in a list The message list is located in the Messaging menu Inbox Time and date information is included in the message Receiving a message When the telephone receives a text message the LED flashes and the message alert signal sounds The telephone displays the New message icon and a text with information of received message The icon remains in the display until all new messages are opened If the message is received during a call you are notified by a beep 1 Press Soft key Yes to read the message or to read the message later press Soft key No The message is in both cases stored in the Inbox You can also reply forward the message call the sender and call number in text irrespective of reading the message directly or later from the inbox see Viewing Inbox on page 73 Note Messages sent from a message server AIWS are shown as Network messages You cannot reply to this sender Sending a message e For text input keys 0 9 or can be used e KeyO and 1 contains special characters see Alphanumeric keys on page 35 to see all characters e The maximum message len
86. r Mobile number or Other number 4 Press the Soft key Add 5 Enter name and press OK to save the setting Note Saving a number in the call list creates a new contact However existing items in the call list will not be updated with the contact information Sending a message 1 Press Soft key More 2 Select Send message 66 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Deleting an entry from the call list 1 Press Soft key More 2 Select entry to delete 3 Select Delete 4 Select Yes to delete the entry from the list Deleting all entries from the call list 1 Press Soft key More 2 Select Delete all 3 Select Yes to delete all the entries from the list Missed Calls Note A call is defined by your telephone as missed if it is not accepted within a time period specified in PDM or AIWS Accepting the call later an entry in the missed call list is set though 1 Select Missed calls 2 Step with the a and v to scroll in the list 3 Press Soft key Call to call back As in the menu Call list there is a Soft key More which can be used to view the time date of the call edit the received number add to contacts and delete received numbers See About the call list on page 66 for information about the functionality in Soft key More Call Time The total time of the previous call and last call is displayed 1 Select Call time Push to talk Group Call Note Push To Talk PTT functi
87. r if no clip is used Bluetooth Headset for 3749 phones l l rn Introduction to Bluetooth Io Aa MET HSAUSO S MM A RA AA a A NN Enabling Bluetooth lt lt rra ew n Pairing and connecting a Bluetooth headset Adding another Bluetooth headset Selecting a Bluetooth headset Removing a headset iss oo eee RR AAN Changing the name of Bluetooth headset Calig cse dia a 1717 27271 1717 11721125771 AA Making a call as mk hok RR RRR ORR Ke RO ORE RR RR en AnswoRhng asal erop eorr o RASS E A ARA BHO B CUu oca diode CS AAA dicc e Ve de AAA Volume Mute Control ll rnt Adjusting the volume duringacall Turning the microphone On Off during a call Lo ppp M xr Transterning a talle uu xo ao oS SASK RR x EE e aom de abe Transferring a call to the telephone Transferring a call to the Bluetooth headset Toggling to a headset with cord Ment Tee Me A Operon NOICE uoce dp oy d VOCE Ue Oe n Ge Pw EOD a Accessibility and Voice quality Operation Glee E usus xS Rue eo oq RES doo PURO D recae Out of ANGE uuu soos wm omo o RO Ex m dm wo Rd doro dod Rode Environmental Requirements lll rn Avaya 374x DECT Telephones User Guide Co
88. ration Manual DECT R4 Transferring a call You have started a new call during a call and the first call is on hold 1 Press Soft key More 2 Select Transfer 3 Press Soft key Select This action connects the first caller with the person you want to transfer the call to Transferring to a new call Press Soft key More during the call Select Transfer to new call Press Soft key Select Dial the number to the person you want to transfer the call to AO INS Press Off hook key to transfer the call Starting a conference Call A new call is started during conversation the first call is on hold 1 Press Soft key More 2 Select Conference call 3 Press Soft key Select The person initiating the conference call is the conference leader and the other are participant members of the conference call Calling back To enable call back when a call is made to a busy telephone and to be altered when the telephone is free 1 Press Soft key More 56 Avaya 374x DECT Telephones User Guide 3 2013 Calling Select Call back Press Soft key Select Press On hook key Wait until the telephone alerts S gu mo ud When the telephone alerts press Off hook key The call is automatically started Enabling call waiting During a call a second call appears and the a short tone is heard 1 Press Soft key More 2 Select Call waiting 3 Press Soft key Select Your are connected with the new caller The other part
89. ress the Soft key More on the telephone 2 Select Audio transfer Transferring a call to the Bluetooth headset You are on a call with the telephone Avaya 374x DECT Telephones User Guide 3 2013 105 1 Press the Soft key More on the telephone 2 Select Audio transfer It is also possible to transfer a call to the Bluetooth headset by pressing the button on the Bluetooth headset Toggling to a headset with cord If a headset with a cord is connected during a call the call is transferred to this headset automatically Menu Tree See Settings on page 45 Operation Notice Accessibility and Voice quality Bluetooth uses the frequency of 2 45 GHz WLAN microwave oven and other devices that use the same frequency can disturb the use of a Bluetooth headset Operation area Maximum distance between the headset and the telephone is 10 metres The communication distance between the telephone and headset may vary considerably due to the environment and disturbances from other 2 45 GHz equipment Different headsets can also give different communication distances Out of range If a connection cannot be made with the selected Bluetooth headset the call is transferred automatically to the telephone If the Bluetooth headset and the telephone get out of range from each other the connection is temporarily lost Since the last connected headset is always considered selected the connection is automatically established ag
90. rmity htm or search the index using the key term Conformity Disposal of old equipment EU EFTA only Always dispose of old equipment correctly keep our environment tidy Ser Old electrical and electronic equipment marked with this symbol can contain Xx substances hazardous to human beings and the environment Never dispose of these items together with unsorted municipal waste household waste In order to protect the environment public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources it is also possible to participate in Avaya s used equipment return system This system ensures the correct recycling of old equipment as well as the re utilisation of individual components Avaya 374x DECT Telephones User Guide 3 2013 13 Regulatory compliance statements USA and Canada only Portables without Portables with Bluetooth Bluetooth FCC ID BXZDH5 FCC ID BXZDH5BL IC 3724B DH5 IC 3724B DH5BL US 9FVW4NANDH5 HAC US 9FVW4NANDH5 HAC FCC compliance statements This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a resid
91. roblem Reason Solution Telephone is out of range Move telephone closer to headset Bluetooth module is disabled Enable Bluetooth in Bluetooth menu Another headset is already connected to the telephone Disconnect the connected headset Link key is missing in either headset or telephone Repeat pairing procedure Too close to disturbing devices Disturbing devices can be WLAN equipment microwave etc 108 Avaya 374x DECT Telephones User Guide 3 2013 AVAYA Avaya 374x DECT Telephones Quick Reference Guide LED Multifunction Alarm button Earpiece speaker Volume up button Volume down button Shows icons and time Shows icons and date Mute button Colour display Shows the soft key Soft keys functions Four way navigation key Off hook key On hook and On Off key Voice mail key Tactile key Alphanumeric keys Key lock and Upper Sound off key Lower Case key Space ke Microphone E E z Multi purpose Lonnector Used for battery charging software download configuration and connection of headsets 3749 3740 Display Icons Signal strength Battery status Voice mail Sound off Ring volume set to silent Loudspeaker on Loudspeaker off Microphone off Headset connected Bluetooth headset connected only for 3749 Bluetooth only for 3749 fos DOXAA EZIT dl DAA DE wl Man down alarm only for 3749 Avaya 374x DECT Telephone Quick Reference Gui
92. s is a system dependent feature e An ALS is played See Acoustic location signal on page 89 e A call to a predefined number is established see configuring an automatic call after an alarm on page 90 Note When the vibrator is enabled the telephone will alternate between vibration and sound That is vibration and sound are not activated simultaneously The ALS will no be played if the Automatic call after alarm option is enabled Man Down and No Movement Alarm Man down alarm If the telephone is tilted 45 default or more for a preset time default 7 seconds the Man down alarm is triggered No movement alarm If no movement is detected during a preset time default 30 seconds the No movement alarm is triggered When an alarm is triggered the following occur depending on the settings e A dialog window Man down warning Cancel or No movement warning Cancel is shown in the display and a warning tone is also played for a period default 7 seconds before the alarm is sent e To prevent the alarm from being sent and to silence the warning tone do one of the following e Press any key or button The alarm is reset e Putthe telephone in a charger The alarm is temporarily disabled and the corrensponding alarm icon is hidden The alarm is enabled when you remove the telephone from the charger e If no key or button is pressed during the warning tone the alarm is sent Depending on set parameters a bee
93. s Select Enter a value for example a telephone number Press Back o Select Control question and press Select It is off by default Press Soft key Save Defining navigation key Select Navigation keys Select Up Down Left or Right Select Function and press Select to select function for the Soft key Select function from list and press Soft key Back TALA NES Select Value only for some of the functions and press Select Enter a value for example a telephone number Press Soft key Back 6 Select Control question and press Select It is off by default Avaya 374x DECT Telephones User Guide 3 2013 71 7 Press Soft key Save Defining multi function button for 3740 telephones The Multi function button can be defined with two different functions a long press activates one function and a double press activates another function 1 SU dm O o Select Multi function button Select Long press or Multi press Select Function and press Soft key Select to select function Select function from list and press Soft key Select and then press Soft key Back Select Value only for some of the functions and press Soft key Select Enter a value for example a telephone number Press Soft key Back Select Control question and press Select It is off by default Press Soft key Save Using My favourites In this menu you can store often used numbers This can be phone call numbers or numbers you want
94. sage will be stored under Unsent messages See Editing unsent messages on page 75 Enter number or press middle Soft key to get number from contact list Press Send Editing unsent messages 1 Select Unsent to view the list 2 Select message to edit send 3 Select Edit edit text and or just select Send Deleting a message or deleting all messages 1 Select More 2 Select Delete or Delete all 3 Select Yes if the unsent message shall be deleted Sent messages 1 Select Sent to view the list 2 Select a message by using the 4 and v on the navigation key Deleting a message or deleting all messagesl 1 Select More Avaya 374x DECT Telephones User Guide 3 2013 75 2 Select Delete or Delete all 3 Select Yes if the unsent message shall be deleted Reading a sent message 1 Select View to read the message Forwarding a message to another destination DA PE NS Select View Select Forw Enter additional text if needed Select Send Enter number Select Send Calling a number in text message If the sender has written a telephone number in the message you can call the number without dialling it 1 SE e TOS 10 Select View Select More Select Call No in text Select number from the list Select Call Saving a number 1 9o b D Quom Ce Select View Select More Select Save number Select Work Number Mobile number Other number Press Soft key Add Enter
95. ss telephones within the following temperature ranges e For 3740 telephone from 10 C to 55 C 14 F to 131 F e For 3749 telephone from 10 C to 40 C 14 F to 104 F Avoid exposing the telephone to direct sunlight or close to other heat sources Do not expose the telephone to open flame Keep the telephone away from excessive heat and moisture Avoid sudden temperature changes to prevent condensation in the telephone It is recommended to put the telephone into an air tight plastic bag until the temperature is adjusted for example when entering or leaving a cold heated building on a warm cold day Protect your telephone from aggressive liquids and vapors If the telephone has been exposed for water or condense remove the battery immediately and let it dry completely before re inserting the battery Keep the telephone away from strong electromagnetic fields Do not place a cold telephone in a charger Battery Do not immerse the battery into water This could short circuit and damage the battery Do not expose a battery to an open flame This could cause the battery to explode Do not allow the metal contacts on the battery to touch another metal object This could short circuit and damage the battery Do not leave a battery where it could be subjected to extremely high temperatures such as inside a car on a hot day Use the Desktop Charger or the wall mounted Charging Rack for charging Charge the battery f
96. t Dial lt Dialing using pre programmed keys for 3740 phones Dialing using the alarm button for 3749 phones Dialing a number from the call list Dialing the sender of a message ee es Dialing a number from the local phonebook Dialing a name from the central phonebook Dung a Gall eos oo ee we ee ew ee kn a a Adjusting the volume duringacall Opening contacts during the call Turning the microphone on off during a call Transferring the audio Starting a new call during a call Togdling between calls 4 22 2422 mms 4 Avaya 374x DECT Telephones User Guide 38 38 40 41 42 43 43 44 45 46 47 48 48 48 48 48 49 49 50 51 51 51 51 51 52 52 52 52 52 52 53 53 53 54 54 54 54 55 55 55 3 2013 Contents Ending ne a ee es eae ee a ae ee a ere 55 Transfiermwig aca naa rra ee Ee Ea 56 Transferring to a new call 2 2 ee ee 56 Starting a conference Call 56 COUN beck mc eek ah ee wee ORE Oe See ee ee ewe 56 Enabling call waiting iua e won bse HES SS KS REO 57 Enabling DTME s gt a dao a AR AA RAS 57 Using the loudspeaker lll 4 57 Call Giversion iu ux eb Bh d a 3 eS EERE AA E ds d e n 58 Defining ge
97. ter Avaya 374x DECT Telephones User Guide 3 2003 15 Safety precautions Do not open the cordless telephone or charger this could expose you to high voltages Have all repairs carried out by authorized service personnel Avoid volume levels that may be harmful to your hearing Exposure to excessive sound pressure from a telephone s earpiece or headset may cause permanent hearing loss Do not allow the charger and the battery contacts to come into contact with conductive objects such as keys paper clips rings or bracelets Do not allow the cordless telephone and charger to come into contact with water or chemicals Only use the plug in AC adapter and battery type supplied Do not use AC adapters which are visibly damaged cracked or broken housing and keep the ventilation slits on the plug in AC adapters free Do not use the cordless telephones in vehicles or in hazardous locations This product contains magnetic material Be aware that small metallic objects may stick for example to the loudspeaker This may deteriorate the audio quality and can be harmful Save this manual It includes important safety information and operating instructions Save all instructions for future reference Position the electrical cord to the AC power supply where it is least likely to be subjected to damage or stress Remove the electrical cord from an outlet by pulling gently on the AC adapter not by pulling the cord Unplug the battery
98. tion Right Multifunction button Long press gt Function same as above for 3740 telephones Multi press Value Control question Connections Bluetooth for 3749 Enable Disable telephones Headset gt Add new Headset Mic on boom Hearing protection user headset profile System Change system Subscribe Unsubscribe Rename system Priority In charger Call behavior gt No action Loudspeaking End call Other actions gt No action Switch off 44 Avaya 374x DECT Telephones User Guide 3 2013 Menu tree Redirect Sound off Settings fJ Sounds amp Alerts gt Volume Ring signals Message alert Vibrator alert Key sound Locks gt Automatic key lock On Off Phone lock Auto phone lock On On in charger Off Change PIN code Display gt Brightness Normal Screen saver Screen saver Information Black Contrast Time amp Date gt Time format Date format Answering gt Answering key Hook off Any key Answering behavior Automatically Loudspeaking Messages gt Text size Avaya 374x DECT Telephones User Guide 3 2013 45 Language gt Dansk Nederlands English Owner ID Alarm for 3749 gt Activate alarm Man down telephones No movement Device info gt Software Hardware IPEI User
99. to send a message to 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key Select My favourites icon Press the confirmation button or the Soft key Select Adding favourites Qi E a E ccm Select Add new Enter name of the new favourite Press Soft key OK Select Phone call or Send message Enter call number This can be a simple call number but even a complex combination of feature access code and call number e g to realize a specific feature Press Save 72 Avaya 374x DECT Telephones User Guide 3 2013 Menu operation Editing favourites 1 Select an existing favourite you want to edit 2 Press the Soft key More 3 Select Edit 4 Select Name Function or phone number you want to change 5 Edit the existing value 6 Press Save 7 Press Back Deleting favourites 1 Select favourite you want or delete 2 Select More 3 Select Delete 4 Select Yes to delete the favourite Using messaging 1 Enter the menu by pressing the Menu Soft key or the confirmation button on the Navigation key Select the Messaging icon Press the confirmation button or the Soft key Select Viewing Inbox 1 Select Inbox to view the message list 2 Select a message by using the a and v on the navigation key Reading a stored message 1 Press Soft key View to read the message Replying to sender 1 Select View 2 Select Reply 3 Enter text Avay
100. to send an alarm by a long press and by multiple press By default long press is defined for test alarm see Using the test alarm on page 88 and multiple press is defined for personal alarm see Using the personal alarm on page 88 Using the test alarm Press and hold the push button O until the dialog window Test Alarm default is displayed Depending on set parameters following occur e A beep is heard e The orange LED flashes twice e The vibrator stirs e The telephone receives a notification that the alarm has been received by the system This is a system dependent feature e Anacoustic location signal ALS is played See Acoustic location signal on page 89 e A call to a predefined number is established See configuring an automatic call after an alarm on page 90 Note When the vibrator is enabled the telephone will alternate between vibration and sound That is vibration and sound are not activated simultaneously The ALS will no be played if the Automatic call after alarm option is enabled Using the personal alarm Press the push button O twice or more the dialog window Personal Alarm default is displayed Depending on set parameters following occur e A beep is heard e The orange LED flashes twice e The vibrator stirs 88 Avaya 374x DECT Telephones User Guide 3 2013 Alarm operations for 3749 telephones e The telephone receives a notification that the alarm has been received by the system Thi
101. tory equipment When DECT telephones operate in straight nearness of sensitive electronic equipment incidental influence can appear You are advised not to place the DECT telephone on or close less then 10 cm to this kind of equipment even in standby mode Regulatory compliance statements EU EFTA only Permission and Conformity We Avaya Inc declare that the product line DECT R4 concurs with the basic requirements and other relevant provisions of EU Directive 1999 5 EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity 12 Avaya 374x DECT Telephones User Guide 3 2013 Important safety information Intended use This equipment is intended for connection to radio interfaces DECT of Avaya PABX systems It is compliant with the essential requirements of the EU Directive 1999 5 EU Radio and Telecommunication Terminal Equipment R amp TTE Due to the differences of the individual public networks and network operators this compliance does not by itself give an unconditional assurance of successful operation at every network termination point For the time being we are not aware of any network on which the equipment will not work due to its design In the event of problems you should contact your equipment supplier or your Avaya service The conformity declaration can be accessed at the following Internet address http www avaya com gcm emea de includedcontent confo
102. utomatically registered into the system 96 Avaya 374x DECT Telephones User Guide 3 2013 Maintenance Maintenance Charging the battery Place the telephone in the desktop charger or in the rack charger The battery is being charged when the LED on the telephone is steady orange When the battery is fully charged the LED will be green E An animated battery icon is also shown in the display indicating charging by starting with its current charge and ending with the full charge A filled Battery icon indicates a fully charged battery Note Only use the prescribed chargers for charging A CAUTION On the 3749 telephones battery charging or replacement is NOT permitted in a hazardous area When charging the EX classified handset it is only permitted to use a charger marked with DC3 CAAB 1A or greater DC4 CAAB 3A or greater or CR3 CAAB 2A or greater on the label It is not permitted to charge the EX battery pack alone Charging spare batteries Spear batteries can be charged with a separate Multiple Battery Charger It can charge six batteries at the same time Replacing the battery If the standby time for the cordless telephone becomes too low the battery should be replaced by a new one Please contact your system administrator or your supplier for information about new batteries Attach the battery as described in the illustration below The battery is easy to replace It is attached inside the battery lid a
103. y to lock or unlock the keypad in combination with the Soft key Lock You can also use the key for switching between upper lower case and digits Soft keys Figure 4 Soft keys Soft keys The three Soft keys are located just beneath the display and the functions of each Soft key is indicated by text in the display just above the keys In idle mode you can use the Soft keys for specific functions defined by the user of the telephone Hot keys You can program a Hot key to give access to frequently used functions such as dialling a specific telephone number a shortcut on the menu or sending an SMS Any key 0 2 9 can be set to a Hot Key A long press on any of these digits in stand by mode are by default a shortcut to the Call contact list Multifunction Alarm Button The button is placed on the top side of the cordless telephone On 3740 you can use this button as a shortcut to functions The Multifunction Alarm button supports long and double press modes The Multifunction Alarm button is by default not used but you can define the use On 3749 the Multifunction Alarm button is used as an alarm button Volume button The two buttons placed on the upper left side of the cordless telephone are used for increasing decreasing the earpiece headset and the loudspeaker volume 34 Avaya 374x DECT Telephones User Guide 3 2013 Sound off button Descriptions The button is placed on the left side of the cor

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