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User`s Manual - bizplus

1. eee 60 6 Advanced Phone Operations 11 Lee Leee ee ieeeeeieeene nennen hann nnam nnna 63 SEE SI ii T Ana E Rm 63 6 2 Placing Calls On Hold 2 0000 000000 nn nnne nnne nnns nnn nnns 64 6 3 Placing Calls to Phone Directory Contacts T O E E TART k 65 6 4 Making Calls using Speed Dialing ern ttp HR lt sid sekai MIA dud FREU can ND aaa t RD Exi 66 6 5 Making Multiple Calls with LINE Keys Single Line Mode 66 Bo Hanna CA eee bacis ind qu MR Pes BR eee RE NES US 6 6 1 Call Transfer with Single MEM E RE DEV POU OH POOR L O 69 6 6 2 Call Transfer with Two Concurrent Calls ccccccccssseeeeceeeceeeeeeeeeseeeeeeeeeaeaeeeeeeeeesesaeaeeees 70 6 7 Hosting Three Way Conference Calls o T Z3 FN oE PEE P P PP RARE EAER 72 Bg AOTAN DO NOT O O O R a 72 6 10 Retrieving Voice Mail Messages 4444440000000 re ee era a nn nennen nnns 73 6 11 Using Multiple Lines TON eiui rem ikea 74 6 11 1 Choosing the Default Ein 75 DIL2 Maknio atakona GDB LEen eee ieee 75 MILS KME Muine UNS CAE sian E aE i EET E EE E ddd At EAR T7 6 11 4 Toggling Between Multiple Line Calls ssseeeeeeeeeeeeeeeeennn nenene nen
2. SHEE im L mW os L L L a an L m L 1 4 L anu B u G Li j o a FM IS Assi peer Dial Keys Ase WM V WM Less CAI r NEU T E E E E E E EEE E A E E E E T E E E E T N c 1 Editing o VR Dials 747 N vA E aM ee peed Pe TIT b P NA E VAI n E E M E M E M E E E E E E E E E E E NE E EE EN EEN E NUNO a DM 3 January 2012 Va um ei AudioCodes 320HD IP Phone 4 12 Locking and Unlocking the Phone 0200000000000 nee nennen nnns 49 o Sn pon S S D NI e DRE UNI TEN 49 4 12 2 Locking Unlocking in Multi Line Mode ccccccsssseececeeeseeeeceeaseeeeceeauseeeeessanseeseesas 50 419 Changing your Presence SAMO aes eq cue AK IRE ERREE RR EERFRAREEREEMAEoREE FEAR EK CREMA DEEP UP A ERARAS 51 s Basic Phone Operations sans aa Sea ASA Ana 53 5 1 Using the Phone s Audio E ie IRR 53 5 2 Making Calls P soreness REPRE ERU P EEEIEE E EE IE SAI SNU B aspen cans sete ntanern satires meli FU EMEN PU RN IS QU TB OM IepRI a EbPHDMMSDN 55 gaa 214 c0 E qt gto ENT 56 ote Danga Meise All REPE 57 ad Vinni Cal Chae eee ee a a O O O O 57 5 3 Answering Calls saka pnica rti Erda aborde md Fu PRX E ESI xb aaa dn m e e bati A Ep RAX idel iti 58 5 4 Rejecting Incoming Calls Kc EE PEE ETET 59 s aos erue mE mem 59 56 Ending Established NE Helix ZAP MEINEK Mp HM DIM 59 5 7 Viewing Logged Missed Received and Dialed Calls
3. Firmware Version b Administration Note Ihe Administration menu is intended for system administrators only and is password protected For information regarding this menu refer to the Aaministrator s Manual Toaccess menus 1 Press the MENU key 2 Navigate to the required menu by performing one of the following e Using the d and W Navigation keys e Onthe keypad press the number that corresponds to the number at which the menu appears in the list For example to choose Speed Dial press 3 on the keypad Version 1 6 0 23 January 2012 Ta vz wi AudioCodes 320HD IP Phone 3 Select the menu by performing one of the following e Press the ENTER key e Press the Select softkey 4 Repeat steps 2 through 3 to select the next menu levels 5 To cancel your selection and move to the previous menu level press the Back softkey 3 4 Entering Numbers Letters and Symbols The phone s alphanumerical keypad allows you to enter numbers letters and symbols The A a 1 softkey or pound key allows you to select the mode e g numbers or letters You need to enter characters when defining for example IP addresses and contact names Some keys allow you to enter numbers and symbols while other keys allow you to enter numbers and letters When dialing numbers directly from the keypad only numbers as printed on the keys are activated gt Toenter numbers and alphabetical characters 1 Select the alphanumerical select
4. with a host and domain name or IP address or alphabetical letters e g tvservice gt Tomake a call using the keypad 1 Destination number type e Regular digit number Enter the telephone number using the alphanumerical keypad the following is displayed on the LCD screen HEH CALL e URL or alphabetical destination d Press the SPEAKER key or lift up the handset the following is displayed with the URL softkey WAL Call Log Cancel e Press the URL softkey and then enter the destination address using the symbols and characters mode accessed by pressing the key for more information see Section 3 4 on page 24 URL DIALING suelall 0 2 2 1 Version 1 6 0 DD January 2012 M AudioCodes 320HD IP Phone To delete from right to left entered digits press the Clear softkey To cancel the call press the Cancel softkey Once you have completed entering the number you can then dial the number by performing one of the following e Pressing the pound key applicable only for regular digit number dialling e Pressing the Dial softkey e Waiting a few seconds without pressing anything the phone dials the number automatically 5 2 2 Redialing a Number You can redial a number that was previously dialled gt To redial a number 1 2 3 User s Manual Press the REDIAL key the Dialed Calls screen is displayed listing in chronological order recently dialled number
5. 1 Access the Backlight Timeout screen MENU key gt Settings menu gt Backlight Timeout submenu us 2 al Ne Fa a 1 Call Log 3 Call Waiting Enabled e Directory 4 Date and Time 3 m Dial 5 LCD Contrast Leue 4 gt 2 Choose the backlight timeout 10 to 60 seconds using the 4 and Navigation keys 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings User s Manual 32 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 6 Changing Audio Device You can select the type of audio device speaker or headset that is activated when pressing a LINE key or the Accept softkey to answer calls or the LINE key or dial pad when dialing calls By default the speaker is used gt To change the audio device 1 Access the Answer Device screen MENU key gt Settings menu gt Answer Device submenu 3 21PM settings dt 1 Call Lag 4 Date and Time e Directory 5 LCD Contrast Level 75 3 5peerd Dial ight Timeaut 10 gt DEN Finene Devine cHeadser 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings Version 1 6 0 33 January 2012 M wi AudioCodes 320HD IP Phone 4 7 Adjusting Phone Volume The volume of the following phone entities can be adjusted m Ring m Tones e g dial tone m Handset m Speakerphone m Headset 4 7 1 Adjusting Ring Volume The volume of the ring
6. Deleting Speed Dials You can delete a speed dial assignment as described below gt To delete a speed dial 1 Access the Speed Dial screen MENU key gt Speed Dial menu 2 Choose a Speed Dial key using the 4 and Navigation keys that you want to delete and then press the Select softkey 3 Inthe Type Number field delete the entire number using the Clear softkey 4 Press the Save softkey the Speed Dial is listed as Empty as shown below le 30AM EMPT Y Speed Dial Using the Busy Lamp Field BLF for Speed Dialing The busy lamp field BLF feature provides you visual call and presence status of remote users whose phone numbers are assigned to your phone s Speed Dial keys This is the status of the remote user s phone with some other call party This status is provided by the BLF LEDs on the Speed Dial keys as described in the table below Table 4 1 BLF LED Description LED Color Status Description On Remote contact is in idle state and available for receiving calls Blinking Remote contact s phone is ringing On Hemote contact is currently in a call or initiating a call The BLF functionality is assigned per Speed Dial key in the Speed Dial screen see Section 4 11 1 on page 45 Note Toimplement the BLF feature the following requirements must be met e BLF must be enabled on the phone by your system administrator e BLF functionality must be provided in your network e g by softsw
7. User s Manual 4 Customizing Your Phone 4 10 4 Deleting Contacts from the Personal Directory You can remove contacts from the phone directory as described in the procedure below gt To delete a contact 1 Inthe phone directory choose the contact you want to delete as shown below Ej mem ERL Hew contact Jahn Dial Detail 2 Press the Detail softkey the contact s details are displayed 3 Press the Delete softkey the Delete current contact warning message appears Contact details JER 5 PII Warning Delete current contact Mobile Mane 4 Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory the contact is removed from the directory Note You cannot delete contacts belonging to the Corporate directory Version 1 6 0 43 January 2012 M wi AudioCodes 320HD IP Phone 4 10 5 Searching Contacts You can use the phone s search feature to quickly and easily locate a contact in the phone directory The search feature is especially useful if you have a long list of contacts gt To search the directory for a contact 1 Access the phone directory 2 Search a contact by performing one of the following e Navigation keys Scroll through the list of contacts using the aM and Wf Navigation keys e Search feature Using the keypad enter the name of the contact As you enter letters the directory locates conta
8. which indicates an incoming call can be adjusted as described below gt To adjust the ringing volume 1 When the phone is in idle state i e not in use press the VOLUME key the Ringer Volume level bar is displayed on the screen Ext eni id e IFM Tinda f Missed Calls Finger valurne BEBBBBRB ii j We Missed Forward Onl 2 Adjust the volume using the 1 and Y VOLUME keys After you have completed adjusting the volume the Ringer Volume level bar no longer appears on the screen User s Manual 34 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 7 2 Adjusting Tone Volume The phone tones include dial tone ring back tone and all other call progress tones gt To adjust the tone volume 1 Off hook the phone using handset speaker or headset 2 Press the VOLUME key the Tones Volume level bar is displayed on the screen Tones Volume t DERRRRRUUUUUUUU e baal Lall Log Lancel 3 Adjust the volume using the gi and W VOLUME keys After you have completed adjusting the volume the Tones Volume level bar no longer appears on the screen 4 7 3 Adjusting Handset Volume The volume of the handset can only be adjusted during a call or when making a call Once you have changed the volume level the volume applies to all subsequent handset use gt To adjust the handset volume 1 During a call or when making call ensure that the handset is off the cradle 2 Press the VOLUM
9. 80 Dibo Kakng THO LAIL Ona 08 r 81 6 11 6 Toggling Between Calls on the Same LiNE eee eeeeee00 eee eee nenene nen 82 Bl ee A B 0 P E PR een 82 Diro TEP Gne M PP PE R Y 83 MERO Io care PO a nrtere 85 User s Manual 4 Document LTRT 24503 nmmmmmmTTTT TIN igure 2 2 Huan View O 9 igure 2 3 Cabling the Phone C Ha 5 igure 2 4 Adjusting the Phone i in 1 Vertical Plane eee a sting igure 2 5 Routing the LAN and PC sky igure 2 6 anda sk Boba s AC Power Coi igure 2 7 set mensi igure m Sec igure 2 9 Wa igure 3 T as O igure 3 3 Se iSt igure 3 4 Sele ehe nip leaps Mo a a e g FOG RE uu igure 3 5 LCD an in Alphabetical Mode for Symbols tentent ttn ttes Ta vz ei AudioCodes 320HD IP Phone List of Tables Tape IPO ien TR ptm 13 Tabie A 2 Rear View DOSOPDDUDIT e icto edi oiu rente i a pate Ubro ai taba autres sae cuanta tese pc AT tata exei Mete t m tuve iia id ipta sa S 14 Table 1 Man Areas dl LOD DI 21 Tae SO he errara vss sew ER NI NEM EE ENN 22 Table 3 3 In Progress Operational Messages Displayed on LCD Screen een 26 TOE I ELF LEL DOS TDTO scra MR O aa pace EAA AES ES 48 Table 4 2 BLF General LED D
10. HEADSET key and then return the handset to the cradle The speakerphone headset is activate and its LED lights green Version 1 6 0 Ja January 2012 M wi AudioCodes 320HD IP Phone 5 2 Making Calls The phone offers a variety of ways that you can make a call discussed later in this section When you dial a number and the phone calls the party the following indications are provided by the phone m LCD screen displays the t icon and CALLING indication together with the called party s phone number or contact name if listed in the phone directory m Ring back tone is heard m LINE key on which the call is made is lit solid green The above indications are shown in the figure below Calling on LINE 1 Calling Screen Solid Green Indication SOLER alan LINE 1 L4 LINE 3 C CALLING LINE 2 Sue LINE 4 gt Toend dialing of a call before the call is answered m Press the End softkey or the SPEAKER key Note For advanced dialing using the phone directory speed dials and multiple lines see Section 4 10 on page 40 Section 4 11 on page 45 and Section 6 11 on page 74 respectively User s Manual 54 Document LTRT 24503 Users Manual o Basic Phone Operations 5 2 1 Dialing from the Keypad You can make calls by dialing the number directly from the phone s keypad If before dialing you press the SPEAKER key or lift up the handset you can also dial a destination based on a URL address e g
11. b Choose the contact you want to assign to the Speed Dial key and then press the Select softkey the contacts phone number appears in the Type Number field Contact s Phone Number c Continue with Step 4 User s Manual 46 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 To enable the busy lamp field BLF feature for the Speed Dial key perform the following a Choose the Call Type field Speed Dialtle 01 53AM c Select from Directory Speed Dial i b Choose one of the following options using the iif and iie Navigation keys Speed Dial no BLF is defined for the Speed Dial key Speed Dial BLF BLF functionality is defined Note Toimplement the BLF feature the following requirements must be met e BLF must be enabled on the phone by your Administrator e BLF functionality must be provided in your network e g by softswitch IP PBX 5 Press the Save softkey to save your settings 4 11 2 Editing Speed Dials You can edit a speed dial assignment as described below gt To edit a speed dial 1 Access the Speed Dial screen MENU key gt Speed Dial menu 2 Choose a Speed Dial key using the 4 and Navigation keys that you want to edit and then press the Select softkey 3 Modify the fields as required 4 Press the Save softkey to save your settings Version 1 6 0 47 January 2012 Ta vz AudioCodes 320HD IP Phone 4 11 3 4 11 4
12. square icon gt Totoggle between multiple line calls B Perform one of the following methods to switch calls e Using the LINE key Press the LINE key corresponding to the call on hold of which you want to resume the conversation e Using Navigation keys and softkey With the gi and Wf Navigation keys select the call that you want to resume the conversation and then press the Resume softkey The figures below display an example of switching from Line 3 Lee to Line 1 Mike e initial state Line 3 active remaining lines on hold Current Call on Line 3 Bs LINE 1 Hike a LINE 3 Cue 2n3 Green Calls On Hold Flashing Green LINE 2 e Switched line Line 1 active remaining lines on hold Current Call on Line 1 LINE 1 LINE 3 Call On Hold J Flashing k Green Call On Hold LINE 2 Sue 203 LINE 4 Flashing AAAS Green Lee e DH Hold Mew Cal End User s Manual 80 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 11 5 Making Two Calls on a Line In addition to making calls on multiple lines you can also make a second call on each line The procedure below describes how to make a second call on a line and is based on the following example scenario m LINE 1 LINE 2 and LINE 3 each have an established call m LINE 3 ext 204 is currently active and the rest of the lines are on hold Current Call on Line 3 LINE 1 Mike a e
13. the 1 key For more information on entering symbols see Section 3 4 on page 24 Date DD PFMmH Y Ty 01 11 201 b Select the Time format option and then using the aj and ie Navigation keys choose either the 12 hour or 24 hour format Abate and Time 11 24am Time HH HH Time format 4 Press the Save softkey to save your settings User s Manual 30 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 4 Changing LCD Screen Contrast Level The phone s LCD screen supports 15 different contrast levels gt Todefine the contrast level of the LCD screen 1 Access the LCD Contrast submenu MENU key gt Settings menu gt LCD Contrast submenu IP SP 1 Call Log 3 Call Waiting Enabled e Directory 4 Date and Time 3 TE Dial 2 Choose the required contrast level 0 to 14 where 0 is the lowest contrast level and 14 the highest using the ij and fie Navigation keys LEO Contrast 7 4 DEEREERQUQ00U0 We 3 Press the Select softkey to apply your settings Version 1 6 0 31 January 2012 M wi AudioCodes 320HD IP Phone 4 5 Changing LCD Screen Backlight Timeout You can define the duration in seconds for which the phone s backlight is lit when the phone is not being used idle After this duration expires the backlight turns off You can also decide to have the backlight on all the time by selecting the Always on option gt To define the LCD screen s backlight timeout
14. the procedures for placing the phone on a desk or flat surface This includes adjusting the angle of the phone see Section 2 4 1 1 below and routing the phone s cables see Section 2 4 1 2 on page 16 2 4 1 1 Adjusting Phone in Vertical Plane You can adjust the angle of the phone in the vertical plane using the phone s bracket gt To adjust the tilt of the phone 1 Press tab A to loosen the bracket lock 2 As you press the tab move B up or down a slot to adjust tilt 3 Release tab A to lock the bracket to a desired slot Figure 2 4 Adjusting the Phone in Vertical Plane 2 4 1 2 Routing the Phone s Cables The phone provides grooves for routing the LAN PC and AC power cables to ensure uninterrupted connections Toroute the phone s LAN and PC cables 1 Plug the PC cable in the PC port 2 Insert the PC cable in the allotted slot on the left side of the bracket User s Manual 16 Document LTRT 24503 User s Manual 2 Hardware Setup 3 Plug the LAN cable in the LAN port 4 Insert the LAN cord in the allotted slot on the right side of the bracket Figure 2 5 Routing the LAN and PC Cables gt To route the phone s power adapter cord 1 Insert the AC power adapter cord through the bracket hole A Plug the adapter into the power jack Insert the power cord in the allotted slots of the bracket B m Plug the AC power adapter into the power outlet Version 1 6 0 17 January 20
15. various management operations required for the phone directory as described in subsequent sections Toaccess the phone directory 1 Onthe main screen press the directory Eia icon softkey or press the MENU key choose the Directory submenu and then press the Select softkey Menu Ne 4PM 1 Call La 3 Speed ial d Settings 2 Choose the desired directory using the 4 and Navigation keys For adding editing or modifying your personal directory access the personal directory by choosing the Personal directory option the following is displayed User s Manual 40 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 10 2 Adding Contacts to the Personal Directory The procedure below describes how to add contacts to the phone directory For each contact you can enter a phone number for different locations e g home office and mobile phone You can also assign a ring tone to the contact which plays when a call is received from the contact In addition you can assign unique speed dial keys Keys 1 to 12 to up to 12 contacts The contact names and phone numbers are entered using the phones keypad keys For a description of entering names and numbers including symbols see Section 3 4 on page 24 gt Toadda contact to the phone directory 1 Access the personal directory 2 Choose the New contact option and then press the Select softkey the Modify contact screen appears B Modi
16. 12 M wi AudioCodes 320HD IP Phone 2 4 2 Wall Mounting the Phone You can mount the phone on a wall or wall plate You need two screws not supplied to fit the keyhole slots gt To wall mount the phone 1 Onthe wall or a wall plate drill two holes with a distance of 3 15 16 inches 100 mm apart 2 Thread a screw into each hole with each head extending about 3 16 inch 5 mm from the wall or wall plate Figure 2 7 Wall Mounting Dimensions The 3 46 3 Connect the AC power adapter LAN and PC cords and route them to go under the bracket 4 Adjust the phone bracket so that it lays flat on the back of the phone as described in Section 2 4 1 1 on page 16 and then secure it in position using the supplied screws Figure 2 8 Securing Phone Bracket to Base of Phone User s Manual 18 Document LTRT 24503 User s Manual 2 Hardware Setup 5 Align the phone s keyhole slots with the screws and slide the phone downward to secure it Figure 2 9 Wall Mounting the Phone Version 1 6 0 19 January 2012 Ta vz wi AudioCodes 320HD IP Phone Reader s Notes User s Manual 20 Document LTRT 24503 User s Manual 3 Getting Started with Phone User Interface 3 1 Item Getting Started with Phone User Interface The phone provides an LCD based user interface screen providing an intuitive menu driven user interface for configuring the phone and viewing various call information This sec
17. 12 Ta vz wi AudioCodes 320HD IP Phone Reader s Notes User s Manual 52 Document LTRT 24503 Users Manual o Basic Phone Operations 5 Basic Phone Operations This section discusses basic phone operations 5 1 Using the Phone s Audio Devices You can use one of the following audio devices on the phone for speaking and listening m Handset Simply lift the handset off the cradle to answer or make a call m Hands free modes e Speakerphone The speakerphone can be activated during a call and when making a call by one of the following SPEAKER key Press the SPEAKER key To terminate the call press the SPEAKER key again LINE key When the phone s handset is on hook press any one of the LINE keys Once the LINE key is pressed a dial tone is heard in hands free mode and the pressed LINE is now active Keypad digits When the phone s handset is on hook and you want to dial a number press the required digits e Headset While talking on the phone you can relay audio to a connected headset Press the HEADSET key to enable the headset function To terminate the call press the HEADSET key again During a call you can easily change the currently used audio device m Changing from speakerphone headset to handset Simply pick up the handset The speakerphone headset is automatically disabled and its LED turns off m Changing from handset to speakerphone headset While the handset is off hook press the SPEAKER
18. ALL Lee 563 Silent Reject Reject Softkey Silencing Incoming Calls You can manually silence the ringing of an incoming call When you do this the caller hears normal ringing but no answer gt Tosilence the ringing of an incoming call m Press the Silence softkey 39 INCOMING CALL Lee 563 silence Softkey You can answer a silenced by performing any of the normal procedures for answering calls for example pressing the LINE key or picking up the handset Ending Established Calls You can end an established call as described in the procedure below gt Toendacall Handset Return the handset to the phone cradle if the handset was used to take the call Headset Press the HEADSET key Speakers Press the SPEAKER key Softkey Press the End softkey Version 1 6 0 59 January 2012 M AudioCodes 320HD IP Phone 5 7 Viewing Logged Missed Received and Dialed Calls Your phone stores information of missed received and dialed calls In idle display the phone indicates missed calls by displaying Missed Calls with the number of missed calls 11 59AM Number of needs 3 Missed Calls Missed Calls Sy ee Message Hiszed Forward Onl gt Toeasily view missed calls from the idle display Press the Missed softkey For a description of handling missed calls see the procedure below for viewing all types of logged calls Note If you view missed calls by pressing the Missed sof
19. AudioCodes 300HD Series of High Definition IP Phones ad HD VoIP 320HD IP Phone User s Manual 320HD IP Phone Version 1 6 0 7a um f wt AudioCodes PFD vor Table of Contents 2 Cabli Mou 2 4 1 Sel aleci Defini ng D at 4 7 Adju 4 8 Enabling 4 9 Defining Call Forwarding MUI 3t anaging Your Personal ee b e WM MM 4 10 M 4 10 4 192 4104 us Changing LCD Screen Backlight Timeout eeeeeeeeeene eene Changing Audio Dev Rear pat 4 oling the Phone piv IDEM AE AR A A PRE O HO O O OPP PE PPV 1 nting the Phone T AE ES E E Placing the Pire ona Desk TES TURION Minden MM Umen IN 2 4 1 1 Adjusting Phone in Vertical Plane T SILIS AN LEPE PEATE Mice i eode 2 4 1 2 Routing the Phone s Cables D 6 Wa iii the Phone MM ate ana jo eae EE E res SOR PETS O PE O O V E E ice sate etter eran eens niet ner mU p ste ng u SE ecole OTO tate AES VO SO PARP RTY nM PU Caco T PP SOLO T O pM POL Adjusting Handset Volume Adjusting Speakerphone Volume MNA Adjusting Headset Volut E a EE E A E EEEE A T E O E 1 Accessing the Phone Directory ions MEME RI e to the Persona Directory PPTA sts a s eic 4 11 Defining S Spe r i 2 Vers ion 1 6 0
20. D screen 1 Access the Languages screen MENU key gt Settings menu gt Languages submenu us 2 IFM n 1 Call Log e Directory e Ring Tone 3 Speed ial 3 Call Waiting Enabled NE ITT FINE 4 Date and Time Thi English Espa ol CI PycckHA Deutsch 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings Version 1 6 0 27 January 2012 M wi AudioCodes 320HD IP Phone 4 2 Selecting Ring Tone The phone provides you a list of ring tones from which you can choose for indicating incoming calls If your phone is defined with line extensions you can also assign a ring tone per extension gt Toselecta ring tone 1 Access the Ring Tone screen MENU key gt Settings menu gt Ring Tone submenu us 2 all 1 Call Log e Directory 3 Speed ial 3 Call Waiting Enabled Cer Date and Time 2 If the phone has line extensions then select the desired extension or select All Extensions for assigning the ring tone to all extensions 3 Choose the desired ring tone using the 4 and Navigation keys A sample of the ring tone is played when you navigate through the list 4 Set the ringing tone volume by pressing the r and VOLUME keys the following is displayed Ringer Yolume BRR H Once you have completed adjusting the volume level the Ringer Volume indication is hidden after a few seconds 5 Press the Select softkey to apply yo
21. E key the Handset Volume level bar is displayed on the screen Handset Volume BEBEBEBB ii fe Hald Lont Wem Lal End 3 Adjust the volume using the a and W VOLUME keys After you have completed adjusting the volume the Handset Volume level bar no longer appears on the screen Version 1 6 0 35 January 2012 M wi AudioCodes 320HD IP Phone 4 7 4 4 7 5 Adjusting Speakerphone Volume The volume of the speakerphone can only be adjusted during a call Once you have changed the volume level the volume applies to all subsequent speakerphone use gt To adjust the speakerphone volume 1 During a call press the SPEAKER key 2 Press the VOLUME key the Speaker Volume level bar is displayed on the screen Speaker walurne lt BERR P Hold Lont Wem Lall End 3 Adjust the volume using the gi and W VOLUME keys After you have completed adjusting the volume the Speaker Volume level bar no longer appears on the screen Adjusting Headset Volume The volume of the headset can only be adjusted during a call Once you have changed the volume level the volume applies to all subsequent headset use Toadjust the headset volume 1 During a call press the HEADSET key 2 Press the VOLUME key the Headset Volume level bar is displayed on the screen Headzet valume lt BEBEBEER i e Hold Lont Wem Lall X End 3 Adjust the volume using the gi and W VOLUME keys After you have completed adjust
22. Missed Forward DnD Godd dac Todeactivate call forwarding m When the phone is in on hook state press the Forward softkey the Call Forward m icon no longer appears on the screen Version 1 6 0 39 January 2012 M wi AudioCodes 320HD IP Phone 4 10 Managing Your Personal Phone Directory The phone directory feature enables you to add contacts to your phone s local directory and then edit and delete them if required Once you have added a contact you can easily call the contact directly from the directory see Section 6 2 on page 64 In addition if the contact is assigned a speed dial key you can call the contact by pressing the relevant speed dial key If you receive an incoming call from someone who is listed in the directory the phone s screen displays the name of the caller The maximum number of contacts that you can add to the directory is 1 000 Your phone s directory includes a Corporate Directory which is implemented by manually loading a file to your phone or using the Lightweight Directory Access Protocol LDAP protocol LDAP based directory is connected to the corporate directory LDAP server This is set up by your system administrator refer to the Administrators Manual If you do have a Corporate Directory its contacts cannot be edited or deleted on your phone 4 10 1 Accessing the Phone Directory The following procedure describes how to access the phone directory This is required for the
23. REDIAL 9 MUTE 10 TRANSFER 11 HOLD 12 SPEAKER 13 HEADSET 14 VOLUME 15 Alphanumerical Keypad 16 Line Keys LINE 1 LINE 2 LINE 3 LINE 4 17 Softkeys Version 1 6 0 Description Interactive LCD display screen which displays various calling information and allows you to setup phone features Indicates when an incoming call is received phone rings The LED is lit red Speed Dial keys with busy lamp field BLF LEDs if enabled which when pressed automatically dials a user defined number Retrieves voice mail messages Steady red light indicates new voice messages message waiting indication MWI Allows you to scroll through lists and menus on the display Selects menus fields and options Accesses the menu list or exits to idle mode Accesses a list of previously dialed numbers from where you can select a number and redial it Mutes the call The LED is lit red when a call is muted Transfers a call Places an active call on hold Activates the speakerphone allowing hands free conversations Activates a call using an external headset Increases or decreases the volume of the handset headset speakerphone ring tone and call progress tones Keys for entering phone numbers text and symbols LINE keys up to four line extension numbers can be defined where each line can handle up to two calls Softkeys For a description of available softkey functions see Section 3 2 on page 22 13 January 2012 A w
24. W CALL screen appears LINE 1 LINE 3 solid Green QD MEW CALL cD e L2 Call Loi b Enter the phone number or select a contact from your directory e g Mike and then press the Dial softkey the phone calls the phone number on Line 1 M CALLING Mike ellc When the called party answers the following screen appears Hold Mew Call End Version 1 6 0 Zr January 2012 A wi AudioCodes 320HD IP Phone 2 Makeasecond call on a different line extension a Press the required LINE key e g LINE 2 extension 204 the currently active call on the other line extension e g LINE 1 is automatically put on hold and you are prompted to enter the phone number for calling on Line 2 Call Put on Halc on Line 1 LINE 1 Flashing E Green HE CALL LINE 4 Solid Green Line 2 Active b Enter the phone number or select a contact from your directory e g Sue and then press the Dial softkey the phone calls the phone number M CALLING EI z When the called party answers the following screen appears Call Call On Hold Established on Line 1 on Line 2 LINE 1 LINE 3 Flashing Green LINE 2 LINE 4 Solid Green Hold ew Call End User s Manual 78 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 3 Make a third call on a different line extension a Press the required LINE key e g LINE 3 extension 204 the currently active call o
25. ablished call and then receive an incoming call you can immediately transfer the incoming call to another call party without speaking to these two call parties During this time your initial call is put on hold For example if you have an established call with B and you notice an incoming call from C without answering C you can transfer the call to a new destination D 6 6 1 Call Transfer with Single Established Call The procedure below describes how to transfer a call when you have only a single established call gt To transfer a call with only a single established call 1 While the call is in progress press the TRANSFER key the call is put on hold and the following is displayed TRANSFER TO Call Log Cancel 2 Enter the number to where you want to transfer the call and then press the Dial softkey the phone calls the number as displayed below Ac CALLING Se Trans End Version 1 6 0 69 January 2012 M AudioCodes 320HD IP Phone 3 To transfer the call immediately before the party answers i e semi attended transfer press the Trans softkey otherwise wait until the called party answers the call as shown below Aa TALKING TO Sue Fress Trans to transfer 4 Totransfer the call press the Trans softkey the call is transferred E Mike call 1 was transtered t Sue call 2 6 6 2 Call Transfer with Two Concurrent Calls The procedure below describes how to transfer o
26. calls put calls on hold transfer calls make conference calls and so on Read this Users Manual carefully to learn how to operate this product and take advantage of its many features Version 1 6 0 9 January 2012 Ta vz wi AudioCodes 320HD IP Phone Reader s Notes User s Manual 10 Document LTRT 24503 User s Manual 2 Hardware Setup 2 Hardware Setup 2 1 Unpacking the Package Contents When unpacking the IP phone ensure that the following items are present and undamaged 320HD IP Phone Handset Two Wall Mounting Screws e If anything appears to be missing or broken contact the distributor from whom you purchased the phone for assistance Version 1 6 0 11 January 2012 a AudioCodes 2 2 2 2 1 User s Manual 320HD IP Phone Physical Description You can use the graphics below to identify buttons and hardware on your phone Use this section to familiarize yourself with the phones buttons functions Front View The front view of the phone is shown below and described in Table 2 1 Figure 2 1 Front View 16 17 1 16 2 Heh C N En T aH C C Dy voume ACD TRANSFER LL L AG AU A CS OW 151413 1211109 87 TS Document LTRT 24503 User s Manual 2 Hardware Setup Table 2 1 Font View Description Item Label Name 1 LCD Display Screen 2 Ring LED 3 Speed Dial Keys BLF 4 VOICE MAIL 5 4 way Navigation 6 ENTER 7 MENU 8
27. cts that match the entered letters The searched keys are displayed on the top of the screen as shown below For example if you want to search for the contact Sue as you press the key for the es letter s the directory locates contacts whose names begin with this letter As you enter the next letter i e u so the contacts whose names begin with su appear and SO On Searched Letter Py 1 ema 03 55PIm Located Contact MIL User s Manual 44 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 11 Defining Speed Dialing Speed dialing allows you to quickly place a call by simply pressing a Speed Dial key that has been assigned with a phone number You can assign up to 12 speed dial numbers You can assign a contact in your directory to a Speed Dial key or manually assign a phone number to a Speed Dial key 4 11 1 Assigning Speed Dial Keys The procedure below describes how to assign a phone number to a Speed Dial key Note Speed Dial keys are typically defined by directly accessing the Speed Dial screen as described in this section However your phone offers you the following alternative methods E If you want to assign a Speed Dial key to a contact that is listed in your phone directory you can do this in the phone directory itself see Section 4 10 2 on page 41 You can press a Speed Dial key not yet assigned Once pressed the Speed Dial screen is accessed and you can cont
28. d on your requirements gt 1 2 3 To cable the phone Connect the RJ 9 handset jack to the handset Optional Connect the RJ 9 headset jack to a headset Connect the RJ 45 port labeled LAN to your LAN network LAN port or LAN switch router using a CAT 5 Ethernet cable Connect the RJ 45 LAN port labeled PC to a computer using a CAT 5 straight through Ethernet cable Optional Connect the RJ 11 AUX port labeled AUX to an Electronic Hook Switch EHS for wireless headset functionality In this setup you also need to connect the headset port see Step 2 to the EHS Connect the connector tip of the AC power adapter to the phone s power socket labeled DC 12V and then connect the two prong AC adapter on the other end of the cord directly to the electrical wall outlet When the phone receives power the LEDs on the phone light red for a few seconds Figure 2 3 Cabling the Phone Note Ifthe LAN to which the phone is connected supports Power over Ethernet PoE no AC adapter is required the phone receives power from the Ethernet network This is applicable only if your IP Phone model supports PoE see Section 2 2 2 Version 1 6 0 15 January 2012 M wi AudioCodes 320HD IP Phone 2 4 Mounting the Phone The phone can be mounted in one of the following ways m Desktop mounting see Section 2 4 1 below m Wall mounting see Section 2 4 2 on page 18 2 4 1 Placing the Phone on a Desk This section describes
29. d participant as displayed below TALEING TO Se cl Press Conf to join conference Version 1 6 0 71 January 2012 Ta U AudioCodes 320HD IP Phone 4 Press the Conf softkey to include all participants in the call the conference call is established and the screen lists all the participants in your conference call as shown below CONFERENCE Hike e cle Se ci 5 To end the conference call you can either hang up the phone or press the End softkey 6 8 Muting Calls The phone allows you to mute the microphone of the handset headset or speakerphone during a call so that the other party cannot hear you You can still hear the other party while the call is muted Muting calls can also be used during conference calls gt To mute unmute a call 1 During a call press the MUTE key the LED of the MUTE key is lit red 2 To resume the conversation press the MUTE key again to unmute the call 6 9 A Activating Do Not Disturb The Do Not Disturb feature allows you to prevent the phone ringing for and receipt of incoming calls When Do Not Disturb is activated and someone calls your phone the following occurs B The caller hears a tone indicating that your phone is busy m The call is blocked and the phone s main screen displays the Missed Calls notification gt To activate Do Not Disturb 1 Ensure that the phone is in idle state i e you are currently not in any active call or dialing a
30. e call was logged Duration duration of the call The call history lists are stored from the newest to oldest entries The maximum number of entries for each call history type is 200 Once this maximum is attained the oldest entry is deleted and replaced with the new entry The call history lists are saved on a daily base In case of a power outage some of the received information may be lost If you view missed calls by pressing the Missed softkey the missed calls notification no longer appears on the screen and appears again at another missed call event Version 1 6 0 61 January 2012 Ta vz wi AudioCodes 320HD IP Phone Reader s Notes User s Manual 62 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 Advanced Phone Operations This chapter describes advanced phone operations 6 1 Answering Waiting Calls You can accept another incoming call on an extension or LINE that is already in an active call The procedure below describes how to answer a waiting call and is based on the following example scenario a Callin progress with Mike on LINE 1 e LINE 1 LED is lit green ea icon displayed on the LCD screen LINE 1 Solid Green LINE 2 Off Hold Cont Mew Call End b Incoming waiting call from Sue e LINE 2LED flashes red e INCOMING CALL displayed on the LCD screen LINE 1 Solid 3 INCOHING CALL Ssh E Sue LINE 2 Flashing LE 7 Red Accept S
31. ectly using the star key Version 1 6 0 25 January 2012 M wi AudioCodes 320HD IP Phone 3 9 Displayed Messages The phone s LCD screen displays messages to indicate certain process currently in progress These messages include the following Table 3 3 In Progress Operational Messages Displayed on LCD Screen Message Description Initializing Initializing Discovering LLDP Discovering Link Layer Discovery Protocol LLDP for initialization Discovering CDP Discovering Cisco Discovery Protocol CDP for initialization Acquiring IP Acquiring an IP address from a DHCP server Initializing Network Initializing the network Registering Registering to a SIP proxy server at phone bootup Registration in Progress SIP Registration in Progress Registration Failure SIP Registration failure Downloading Firmware File Downloading a firmware file Upgrading Firmware Upgrading the phone s firmware Updating Configuration Loading a configuration file User s Manual 26 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 Customizing Your Phone This chapter provides step by step procedures on customizing your phone 4 1 Changing the LCD Screen Language The phone s LCD screen supports numerous languages By default the phone s user interface is English but you can change this to another language as described in the procedure below gt To define the display language of the LC
32. een Adjust the phone s screen contrast level see is poor settings Section 4 4 Adjust the screen s backlight timeout see Section 4 5 Headset has no Headset not Verify that your headset is securely plugged into the audio connected headset port located on the side of the phone properly Verify that the headset volume level is adjusted adequately see Section 4 7 5 Version 1 6 0 85 January 2012 AudioCodes 300HD Series of High Definition IP Phones ad HD VoIP 320HD IP Phone User s Manual 320HD IP Phone Version 1 6 0 A AudioCodes www audiocodes com
33. er products or trademarks are property of their respective owners WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recycling authority for disposal of this product Customer Support Customer technical support and service are generally provided by AudioCodes Distributors Partners and Resellers from whom the product was purchased For technical support for products purchased directly from AudioCodes or for customers subscribed to AudioCodes Customer Technical Support ACTS contact support audiocodes com Abbreviations and Terminology Each abbreviation unless widely used is spelled out in full when first used Version 1 6 0 Fi January 2012 a AudioCodes 320HD IP Phone Related Documentation Document Name 300HD IP Phone Release Notes 320HD IP Phone Administrators Manual 320HD IP Phone Quick Guide User s Manual 8 Document LTRT 24503 User s Manual 1 Introduction 1 Introduction AudioCodes 320HD IP Phone is based on AudioCodes High Definition voice technology providing clarity and a rich audio experience in Voice over IP VoIP calls The 320HD is a 4 line 2 concurrent calls per line premium model which includes a large monochrome multi language graphic LCD display The 320HD IP Phone is a fully featured telephone that provides voice communication over an IP network allowing you to place and receive phone
34. escription for Presence Status 2000000000000 eee eee ener 51 Table 6 1 LINE LED Description for Single Lines sitesinde EEEEPANTRREDEPA EE POPAVN RUPEE innate 66 Table 6 2 LINE LED Description for Multiple Lines voc araccsccdvarwsscarsiemxiare avers ereiaisarseuenaaisennnenaamars 74 gs PA PN Riu posl DP R O O O O O O 85 User s Manual 6 Document LTRT 24503 User s Manual Notices Notice This document provides instructions on how to use your AudioCodes 320HD IP Phone Information contained in this document is believed to be accurate and reliable at the time of printing However due to ongoing product improvements and revisions AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions Updates to this document and other documents can be viewed by registered customers at http www audiocodes com downloads Copyright 2012 AudioCodes Ltd All rights reserved This document is subject to change without notice Date Published January 29 2012 Trademarks AudioCodes AC AudioCoded Ardito CTI2 CTI2 CTI Squared HD VoIP HD VoIP Sounds Better InTouch IPmedia Mediant MediaPack NetCoder Netrake Nuera Open Solutions Network OSN Stretto TrunkPack VMAS VoicePacketizer VolPerfect VolPerfectHD What s Inside Matters Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited All oth
35. fy contact Ab ERU UI Iffice 3 Select the Name field using the 4 and Navigation keys and then enter the name of the new contact 4 Enter the phone number of the contact You can enter multiple phone numbers for the contact by adding a number for each category Office Home Mobile 5 To assign a speed dial key to the contact a Press the Sp Dial softkey the following screen appears assign to Speed Dial Oa SP Mone b Choose the desired Speed Dial key using the r and Navigation keys and then press the Select softkey 6 Press the Save softkey to save the new contact the Contact Saved message appears notifying you that the contact has been saved successfully Version 1 6 0 41 January 2012 7a ei AudioCodes 320HD IP Phone 4 10 3 Editing Contacts in the Personal Directory You can modify contacts in the phone directory as described in the procedure below gt Toedit a contact 1 In the phone directory choose the contact to edit as shown below Ej mmm LL Hew contact Jahn Dial Detail 2 Press the Detail softkey the contact s details are displayed 3 Press the Edit softkey to enter edit mode 3 Modify contact 4 Modify the contacts details as required and then press the Save softkey to save your settings Note You cannot modify contacts belonging to the Corporate directory User s Manual 42 Document LTRT 24503
36. gs of the selected option Ends the current call Selects an item or option Returns you to the previous screen state or menu level Activates call forwarding Edits the selected item Deletes digits or characters from right to left each time it is pressed To delete all digits characters keep the softkey pressed until all characters are deleted Cancels the currently initiated call or configuration Saves the new settings Deletes one digit from the dialing string 22 Document LTRT 24503 User s Manual 3 Getting Started with Phone User Interface 3 3 Accessing Menus The phone s menus are used for configuring the phone e g adding contacts to the phone directory and obtaining various information e g missed calls and network status The phone s main menu is accessed using the MENU key Drilling down to submenus is done by using the Navigation keys to select the required menu and then pressing ENTER or the Select softkey Figure 3 2 Accessing Menus on LCD Screen MENU Key and Navigation Keys Hierarchical Structure of Menu List pe Call Log All Calls e Missed Calls oa Received Calls L Dialed Calls H Corporate directory i Personal directory i Language i Ring Tone Call Waiting Date and Time LCD Contrast _ Backlight Timeout toe Answer Device 1 1 f 1 1 1 f 1 1 1 1 1 1 ea f 1 H a 1 L f 1 1 f Metwork Status
37. i AudioCodes 320HD IP Phone 2 2 2 Rear View The rear view of the phone is shown in the figure below and described in Table 2 2 Figure 2 2 Rear View QD 6 E O o E E E jE zl E I i a WM 9 43 2 1 Table 2 2 Rear View Description Item Label Name Description 1 Handset Jack RJ 9 port for connecting the handset 2 LAN RJ 45 port for connecting to the Ethernet LAN cable for LAN uplink 10 100 Mbps connection If you are using Power over Ethernet PoE the power to the phone is supplied from the Ethernet cable draws power from either a spare line or signal line PC RJ 45 port for connecting the phone to a PC 10 100 Mbps downlink DC 12V 12V DC power jack that connects to the AC power adapter 5 AUX RJ 11 AUX port for connecting to an Electronic Hook Switch EHS for wireless headset functionality In this setup the headset port is also used 6 Headset Jack RJ 9 port that connects to an external headset The AUX port is provided only on the following models Part Numbers and Hardware Revisions IP320HDE HDEPS GGWV00417 IP320HDPS GGWV00421 PoE is supported only on the following model Part Number and Hardware Revision IP320HDE HDEPS GGWV00417 User s Manual 14 Document LTRT 24503 User s Manual 2 Hardware Setup 2 3 Cabling the Phone The procedure below describes how to cable your phone Some of the cabling steps are optional and depen
38. ilent Reject Version 1 6 0 63 January 2012 M wi AudioCodes 320HD IP Phone gt To answer a waiting call 1 Press the LINE key that is flashing red to answer the waiting call e g LINE 2 to answer a call from Sue the following occurs e The pressed LINE key e g LINE 2 LED changes to solid green and the a icon is displayed in the LCD screen for the answered waiting call e g for Sue on LINE 2 e The previous call e g Mike is put on hold ON HOLD is displayed its LINE key LED e g LINE 1 flashes green and the a icon no longer appears On HOLD Flashing Green LINE 2 Solid Green QED Hold Conf Trans End 2 To toggle between the calls press their respective LINE keys Note To enable call waiting on your phone see Section 4 8 on page 37 6 2 Placing Calls On Hold You can place a call on hold This is typically used to answer a second incoming call see Section 6 1 on page 63 or make another call gt Toplacea call on hold m Press the HOLD key or the Hold softkey the call is put on hold and the following indications occur e Corresponding LINE key flashes green e LCD screen displays ON HOLD ta icon no longer appears on the screen LINE 1 Flashing Green Resume Hew Lall User s Manual 64 Document LTRT 24503 User s Manual 6 Advanced Phone Operations To retrieve a call on hold Press the HOLD key again Pres
39. ing the volume the Headset Volume level bar no longer appears on the screen User s Manual 36 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 8 Enabling Call Waiting You can enable or disable the phone s call waiting feature When this feature is enabled and you receive another call while you are currently in call with another party the LED of the available LINE key flashes red gt To enable or disable call waiting 1 Access the Call Waiting screen MENU key gt Settings menu gt Call Waiting submenu us 2 TPM 1 Call Log 1 Languages e Directory Tone fin m Dial 2 Choose one of the following options using the jk and F Navigation keys e Disable disables call waiting e Enable enables call waiting 5 Call Waiting Enabled Disabled 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings Version 1 6 0 37 January 2012 Ta U wi AudioCodes 320HD IP Phone 4 9 Defining Call Forwarding The Call Forward feature allows you to automatically redirect an incoming call to another phone number upon a user defined condition e g when the line is busy If the phone has line extensions you can also define a specific call forwarding rule per line or for all extensions Todefine call forwarding 1 Access the Automatic Forward screen by pressing the Forward softkey in the main screen as shown below sunday Forward S
40. inue from Step 3 in the procedure below to assign the key a phone number gt To assign a speed dial key 1 Access the Speed Dial screen MENU key Speed Dial menu 1 Call Lag 1 Empty c Director e Empty 3 speed Dial RN 3 Emptu d Settings 2 Choose a Speed Dial key using the 4 and Navigation keys to which you want to assign a speed dial number and then press the Select softkey the selected Speed Dial key is displayed on the top of the screen as shown below Speed Dial Key Index Version 1 6 0 45 January 2012 M ei AudioCodes 320HD IP Phone Speed dial Index 1 represents the top most Speed Dial key on your phone speed dial Index 12 represents the bottom most Speed Dial key Instead of performing steps 1 and 2 you can simply press one of the phone s Speed Dial keys and then continuing with Step 3 3 Assign a phone number to the Speed Dial key entry by performing one of the following e Manually defining a phone number a Inthe Type Number field enter the phone number that you want to assign to the Speed Dial key as shown below For a description on entering characters see Section 3 4 on page 24 01 22AM 33311 ll c Select from Directory b Continue with Step 4 e Assigning a contact from the phone directory a Choose the Select from directory field and then press the Select softkey the phone directory is displayed listing all your contacts
41. ion softkey A a 1 or press the pound key Figure 3 3 Alphanumerical Selection List Alphanumerical Selection List 2 Press the A a 1 softkey or key again until the required option is selected e abc lower case letters e ABC upper case letters e Abc first letter upper case the rest lower case e 123 numerical mode i e numbers The selected mode is displayed on the top of the LCD screen as shown below Figure 3 4 Selected Alphanumerical Mode e g Abc Selected Mode 3 For selecting the letter on the keypad press the required alphanumerical key to enter the letter Successive presses move you to the next letter pertaining to the key User s Manual 24 Document LTRT 24503 User s Manual 3 Getting Started with Phone User Interface gt Toenter symbols 1 Where you want to enter the symbol select the alohanumerical selection softkey A a 1 or press the pound key and then choose the ABC mode Figure 3 5 LCD Screen in Alphabetical Mode for Symbols Selected Mode MP Mame Se r Period Entered 2 Onthe keypad press the 1 key to enter a symbol Each successive press of the key enters a different symbol The 1 key provides the following symbols e 5 semi colon e colon e period e at e pound e dollar e percentage e caret e amp ampersand e plus e minus e underscore Note that the asterisk symbol is entered dir
42. itch IP PBX User s Manual 48 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 12 Locking and Unlocking the Phone If your phone is deployed with AudioCodes solution for Microsoft Lync Server 2010 you can lock your phone to prevent anyone from using it such as making and receiving calls To unlock your phone you need to enter a password This feature is applicable only when your phone is deployed with AudioCodes solution for Microsoft Lync and is enabled by your system administrator For more information refer to the Administrators Manual To obtain the unlocking password contact your system administrator When the phone is locked the emergency number as defined by your system administrator can be dialed 4 12 1 Single Line Mode The procedures below describe how to lock and then unlock your phone Tolock your phone m Press the star key for a few seconds about 3 seconds the phone locks and the lock icon is displayed on the screen as shown below i Lock Icon 12 44 Missed Forward Status Sunday gt Tounlock your phone 1 Press the star key until you are prompted for the unlock password IFE Extension Se is locked Please enter password 2 Enter the password and then press the OK softkey the phone is unlocked and the lock icon no longer appears on the screen Version 1 6 0 49 January 2012 M wi AudioCodes 320HD IP Phone 4 12 2 Locking Unlocking i
43. ith the caller s phone number or contact name if listed in the phone directory m Phone rings m Available LINE key LED on which the call is received flashes red m Ring LED flashes red The above indications are shown in the figure below Call to LINE 1 Incoming Call Flashing Red screen Indication Caller LINE 1 VA LINE 3 2 INCOMING CALL LINE 2 LINE 4 Silent Reject gt To answer an incoming call m Handset Pick up the handset m Headset Press the HEADSET key Note Ensure that your headset is connected to the phone m Speakers Press the SPEAKER key m Softkey Press the Accept softkey The speakerphone is automatically activated m LINE key Press the flashing LINE key When you answer the call the LCD screen displays the a icon and the caller s details and call duration as shown below Caller ID Duration of Caller Number Call HD Logo High Definition Call Wideband Coder Softkeys for Call Hold Cont Mew Call Ered gm ipsia Note An HD logo displayed in the LCD screen see figure above indicates a high definition call which uses a wideband voice coder User s Manual 58 Document LTRT 24503 Users Manual o Basic Phone Operations 9 4 9 9 9 6 Rejecting Incoming Calls You can manually reject an incoming call When you do this the caller hears a busy tone from your phone gt Toreject an incoming call m Press the Reject softkey 9 INCOMING C
44. n LINE 3 Solid Sue Pa ana Green LINE 4 Calls On Hold Flashing Green LINE 2 m LINE 3 currently conversing with Lee wants to make a second call to Diego phone number 207 gt Tomake a second call on a line 1 Select the line e g LINE 3 on which you want to make a second call This depends on whether the line is currently active or on hold e On Hold Line If the line on which you want to make a second call is not currently active then select the line using the a and Wf Navigation keys e Currently Active Line Press the Hold softkey 2 Press the New Call softkey call on LINE 3 is now also put on hold indicated by its LED flashing green as shown below Entering Phone Number for second Line on Line 3 LINE 1 LINE 3 First Call Calls NEW CALL _ On Hold On Hold Flashing Flashing LINE 2 LINE 4 lial Green Version 1 6 0 81 January 2012 A wi AudioCodes 320HD IP Phone 3 Enter the required number or press Ex and select a contact from the directory and then press the Dial softkey the phone calls the number When the called party answers the following is displayed Call On Hold Active Call Line 3 Line 3 First Call cas LINE 1 eo Cue F 203 LINE 3 Five on ot O les oe Flashing LINE 2 LINE 4 Green 6 11 6 Toggling Between Calls on the Same Line The procedure below describes how to toggle between two calls on a specific line The method depend
45. n the other line extension e g LINE 2 Sue is automatically put on hold and you are prompted to enter the phone number for calling on Line 3 Line 3 Active LINE 1 X LINE 3 Solid Calls Lines NEW CALL b A On Hold C Green Flashing LINE 2 LINE 4 Green ur Lall Log Lancel b Enter the phone number or select a contact from your directory e g Lee and then press the Dial softkey the phone calls the phone number on Line 204 M CALLING Lee cb When the called party answers the following screen appears Calls Lines Call Established On Hold on Line 3 LINE 1 ana LINE 3 Calls Lines NEED On Hold ela QE Green Flashing LINE 2 LINE 4 Green Hold Mew Call End 4 Make a fourth call on the same line e g LINE 1 a Put the current call e g Mike on hold by pressing the Hold key b Press the New Call softkey enter the phone number and then press Dial softkey Version 1 6 0 79 January 2012 Ta U wi AudioCodes 320HD IP Phone 6 11 4 Toggling Between Multiple Line Calls Once you have established calls on different lines you can easily toggle between the calls In multiple lines only one line is active and the rest are on hold Therefore switching between lines simply means placing the currently active call on hold and then resuming a previously held call The LCD screen indicates an active line by the icon When the call is put on hold this icon is replaced by the empty
46. n Multi Line Mode When your phone is configured with multiple lines extensions you can perform a lock per extension or for all extensions as described in the procedure below Tolock your phone 1 Press the star key until the Lock screen is displayed 01 33AM HII Extensions ine S69 Unlocked Line S66 Unlocked Lock 2 Choose an extension or All Extensions to lock all extensions that you want to lock using the 4 and Navigation keys and then press the Lock softkey the extension is locked and the lock icon is displayed with the extension number in the idle screen as shown below Lock Icon Missed Forward Status gt Tounlock your phone 1 Press the star key until the Lock screen is displayed A Unlock 2 Choose an extension or All Extensions to unlock all extensions that you want to unlock using the 4 and Navigation keys and then press the Unlock softkey you are prompted to enter the unlock password as shown below Extension S69 is lacked Please enter password 3 Enter the password for unlocking the phone and then press the OK softkey the extension s is unlocked and the lock icon no longer appears on the screen User s Manual 50 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 13 Changing your Presence Status If your phone is deployed with AudioCodes solution for Microsoft Lync Server 2010 you can assign a presence status to control how or whethe
47. ne of two established concurrent calls In this scenario the call is transferred using the semi attended transfer method gt To transfer a call with two established calls 1 Place the call that you want to retain on hold the second call that you want to transfer becomes the active call 2 Press the Trans softkey or the TRANSFER key the call you want to transfer is put on hold as well and the following is displayed TRANSFER TO Go Call Log Cancel 3 Enter the number to where you want to transfer the call and then press the Trans softkey the phone calls the number and transfers the call immediately keeping the first call on hold 77 CALL 0H HOLD Lee 553 Resume 4 Toresume the held call press the Resume softkey User s Manual 70 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 7 Hosting Three Way Conference Calls You can make a three way conference call between your phone and two other called parties gt To make a three way conference call 1 Gall the first participant the call is established Hold Cont Hew Call End 2 Press the Conf softkey or place the first participant on hold the following is displayed COMPFEREMCE WITH Call Log Cancel 3 Enter the number of the second participant and then press the Dial softkey the phone calls the second party M CALLING Sue When the party answers a call is established between you and the secon
48. number and that the main screen is displayed 2 Press the DnD softkey incoming calls are blocked and the Do not Disturb notification and icon appear on the screen as shown below 12 13PM EEK Do not Disturb Do Mat Disturb Message 9 Do Not Disturb iilis Icon Missed Forward Onl DnD Softkey User s Manual 72 Document LTRT 24503 User s Manual 6 Advanced Phone Operations gt To deactivate Do Not Disturb 1 Ensure that the phone is in idle state i e you are currently not in any active call or dialing a number and that the main screen is displayed 2 Press the DnD softkey the Do Not Disturb icon no longer appears on the screen and your phone now rings for incoming calls 6 10 Retrieving Voice Mail Messages When you have at least one new message in your voice mail box the VOICE MAIL LED key is lit red This is typically referred to as message waiting indication MWI gt To listen to voice mail messages m Press the VOICE MAIL key the phone dials your voice mail box Follow the instructions of your voice mail provider as required B COMMECTED tetetetetetete If the voice mail box phone number has not been configured by your system administrator then after pressing the VOICE MAIL key enter the mail box phone number and then press the Save softkey Press the VOICE MAIL key again to listen to voice messages Version 1 6 0 PS January 2012 M wi AudioCodes 320HD IP Phone 6 11 Using M
49. oftkey 2 Ifthe phone has line extensions then select the desired extension or select All Extensions for defining call forwarding for all extensions The Automatic Forward screen is shown below 3 Automatic Forward TETAMI Busy Mo Reply Select 3 Choose using the 4 and Navigation keys one of the following conditions upon which the call is forwarded e Always The call is always forwarded e Busy The call is forwarded when the line is busy e No Reply The call is forwarded when the incoming call is not answered after a user defined time If you choose this option then using the il and lie Navigation keys select the interval in seconds after which the call is forwarded if there is no answer as shown below 3 Automatic Forward 11 59AM User s Manual 38 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 Press the Select softkey and then define the destination to where you want the call forwarded e Number To Forward enter the number to where you want the call forwarded e Select from Directory choose this option and then select an existing contact in your phone directory to where you want the call forwarded Automatic Forward Ne der ar ATEN c Select from Directory 5 Press the Start softkey to activate call forwarding the Call Forward um icon appears on the main screen indicating that call forwarding is active P Sunday Forward Active flov Call Forward
50. oting This chapter provides troubleshooting for solving any problems that may arise with your phone If these troubleshooting measures do not resolve the problem please contact your system administrator Table 7 1 Troubleshooting Symptom Problem Corrective Procedure Phone is off no Phone is not Verify that the AC DC power adapter is attached LCD displays and receiving power firmly to the DC input on the rear of the phone LEDs Verify that the AC DC power adapter is plugged into the electrical outlet Verify that the electrical outlet is functional If using Power over Ethernet PoE contact your system administrator to check that the switch is Supplying power to the phone LAN Link Failure No LAN network Verify that the LAN cable is connected securely to message displayed connection the LAN port on the rear of the phone on LCD screen Verify that the other end of the LAN cable is connected to the network switch If not then contact your system administrator Phone is not ringing Ring volume is set Increase the volume as described in Section 4 7 1 too low Registration Line not registered If your phone has multiple lines and an X is displayed message displayed to network on the LCD screen for a line this indicates that the line on LCD screen and has not been successfully registered For assistance calls cannot be contact your system administrator made or received LCD screen display LCD scr
51. r you want people to contact you By default your status is based on your Lync client You can set your phone to one of the following presence status B Available You are online and available to be contacted Busy You are not to be interrupted Busy or in a phone call or meeting Do not disturb You do not want to be disturbed Away You want to hide your status appear to others that you are currently away Be right back You are away briefly and will return shortly Table 4 2 BLF General LED Description for Presence Status LED Color LED Description User is available User is busy e g in a call This feature is applicable only when the phone is deployed with AudioCodes solution for Microsoft Lync Server 2010 For more information refer to the Aaministrator s Manual The presence status can also be changed by the Lync client running on a computer This status is reflected on the LCD of the phone The phone s Busy Lamp Field BLF LEDs also reflect the presence status of contacts listed in your directory that are assigned to the Speed Dial keys gt Tochange your presence status 1 In idle mode press the Status softkey the phone is locked and the lock icon is displayed on the screen as shown below le Sent lo nat disturb 2 Choose a presence status using the 4 and Navigation keys and then press the Select softkey the status is displayed on the screen in idle mode Version 1 6 0 51 January 20
52. s 3 Dialed Calls Us SEPM Lee B C23 20 Detall Back Select the number that you want to dial using the a and Wf Navigation keys Press the Dial softkey or ENTER key to make the call 56 Document LTRT 24503 Users Manual o Basic Phone Operations 5 2 3 Dialing a Missed Call The phone logs all missed calls You can easily dial a missed call as described in the procedure below gt Todial a missed call 1 Access the Missed Calls screen by pressing the Missed softkey in the idle display as shown below sunday Missed Softkey The Missed Calls screen is shown below ub z3PTO 2 Choose using the 4 and Navigation keys the missed call that you want to dial 3 Press the Dial softkey or ENTER key to make the call 5 2 4 Viewing Call Charge If your system administrator has implemented billing referred to as Advice of Charge in the enterprise s phone system the charge of an ongoing call is displayed on your LCD screen as shown below in US dollars for this example Call Charge per Unit Hold Lonf Mew Call End Note Advice of Charge can be configured only by the system administrator For more information refer to the Administrators Manual Version 1 6 0 Dr January 2012 M wi AudioCodes 320HD IP Phone 5 3 Answering Calls The phone provides the following indications for an incoming call m LCD screen displays the P icon and INCOMING CALL indication together w
53. s applicable when the phone is in single line mode i e when only one line extension number is defined for the phone Note For making multiple calls on multiple lines see Section 6 11 on page 74 The call status is indicated by the LINE LED as described in the table below Table 6 1 LINE LED Description for Single Lines Color State Description On Active call Flashing Incoming call Flashing Call is on hold Off Line is not in use User s Manual 66 Document LTRT 24503 User s Manual 6 Advanced Phone Operations gt To make multiple calls on a line 1 Make the first call a Press the LINE 1 key the LINE 1 key LED is lit green and the following appears on the screen LINE 1 Solid Green MEM CALL C C Call Log Cancel b Enter the phone number that you want to call and then press the Dial softkey the phone calls the number CALLING Sue ci When the called party answers the phone the following is displayed Hold Lont Mew Call End Version 1 6 0 67 January 2012 M wi AudioCodes 320HD IP Phone 2 Make the second call a Press the LINE 2 key LINE 1 is put on hold and its LED flashes green and LINE 2 key LED is lit green and the screen prompts you to enter the phone number of the second call Flashing Green MEW CALL Solid Green Call Log Cancel b Enter the phone number that you want to call and then press the Dial softkey the phone call
54. s on whether the first placed call is active or the second placed call is active gt To switch from the first placed call to the second placed call m Using the 1 and Navigation keys select the second placed call and then press the Resume softkey the first placed call is automatically put on hold gt To switch from the second placed call to the first placed call m Press the LINE key to which the calls belong Or m Using the 4 and Navigation keys select the first placed call and then press the Resume softkey the second placed call is automatically put on hold 6 11 7 Answering Calls An incoming call on a specific line is indicated by the LINE LED flashing red gt Toanswer a call m Press the LINE key flashing red on which the call is received or press the Accept softkey the call is answered and all other calls are put on hold Incoming Call on LINE 1 Flashing Red LINE 1 LINE 3 3 INCOMING CALL on cil LINE 2 Mike LINE 4 User s Manual 82 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 11 8 Ending Calls You can only end calls that are active i e not on hold gt Toendacall 1 Ensure that the call is active and not on hold 2 Press the End softkey or the SPEAKER key Version 1 6 0 83 January 2012 Ta vz wi AudioCodes 320HD IP Phone Reader s Notes User s Manual 84 Document LTRT 24503 User s Manual 7 Troubleshooting 7 Troublesho
55. s the Resume softkey BH NH HB y Press the corresponding LINE key flashing green 6 3 Placing Calls to Phone Directory Contacts The procedure below describes how to make calls to contacts that are listed in your phone directory For managing your phone directory see Section 4 10 on page 40 gt Tomake a call using the phone directory 1 Access the phone directory see Section 4 10 1 on page 40 2 Scroll through the list using the 4 and Navigation keys to select the contact that you want to call heu contact John Dal Detail 3 Press the Dial softkey or the ENTER key to make the call Version 1 6 0 65 January 2012 M wi AudioCodes 320HD IP Phone 6 4 Making Calls using Speed Dialing You can use the Speed Dial keys located on the right side of the phone to quickly dial a configured speed dial number For assigning phone numbers to speed dial keys see Section 4 11 on page 45 gt Tomake a call using the Speed Dial key m Press the required Speed Dial key 1 12 that has been assigned a phone number the phone automatically dials and calls the number Note If you press a Speed Dial key that has not been assigned a phone number the LCD screen displays a screen allowing you to assign a number to the pressed Speed Dial key 65 Making Multiple Calls with LINE Keys Single Line Mode You can make up to two calls on the same line i e extension number using LINE keys 1 and 2 This i
56. s the number M CALLING Mike elc When the called party answers the phone the following is displayed Flashing On HOLD First Call Green On Hold l LINE 2 Solid Second Green Call Active Hold Lonf Tranz You can toggle between the calls as described in the procedure below gt To toggle between calls m Press the LINE key flashing green of the call that is on hold Or m Using the r and Navigation keys select the call that is on hold and then press the Resume softkey or the ENTER key User s Manual 68 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 6 Transferring Calls You can transfer a call to another party This includes transferring a single established call or transferring a second concurrent call The transfer of the call can be done using one of the following methods B Attended Transfer If you have an established call you can put the call on hold and establish a second call and then transfer the first call party to the second call party This method is supported only when you have a single established call E Semi attended Transfer If you have an established call you can put the call on hold dial a second destination and then while the call is ringing you can transfer the call to the second destination In other words this is similar to Attended Transfer except that the call is transferred before the second party answers m Blind Transfer If you have an est
57. ssed Forward On Line 2 Line 4 Extension Extension gt To change the default line 1 Ensure that you are in the main screen and the phone is in idle state i e no calls 2 Choose the default line using one of the following methods e Press the LINE key corresponding to the line extension that you want set as default e Press the d WF if li Navigation keys All new calls are now made from this line 6 11 2 Making a Call on a Specific Line The procedure below describes how to make a call on a specific line gt Tomake a call on a specific line 1 the call is to be made on a line other than the default line see the previous section then select the required line using one of the following methods e Press the LINE key of the required line the LINE key LED is lit green and the NEW CALL screen prompts you to enter the phone number Call on Line 1 Solid LINE 1 LINE 3 ol So QS new cau LINE 2 LINE 4 Version 1 6 0 9 January 2012 A wi AudioCodes 320HD IP Phone e Using the Navigation keys move the default line bar to the required line phone extension see previous section e When entering the phone number change the current line by using the a and VF Navigation keys The line number is displayed on the screen as shown below Call Changed to Line 2 Turned LINE 1 LINE 3 or CL MEW CALL Solid lE LINE 4 Green 2 Enter the phone number or select
58. the contact from the phone directory and then press the Dial softkey the phone calls the dialed number and the line on which the call is made is Indicated in the screen as shown below Line Ext Number Indication LINE 1 LINE 3 t CALLING n LINE 2 m LINE 4 aol Green C When the called party answers the following screen appears Hold few Call End If you want to make another call you can put this cal on hold and make another call on the same line or a different line as described in the following section User s Manual 76 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 11 3 Making Multiple Line Calls Your phone can sustain multiple calls at the same time This can be achieved by making calls on different lines and putting them on hold In addition as each line can support up to two calls you can therefore have up to eight calls running on your phone simultaneously where one call is active and the rest are on hold The procedure below describes how to make multiple line calls and is based on the following example scenario m LINE 1 ext 200 calls Sue phone number 201 m LINE 2 ext 203 calls Mike phone number 202 m LINE 3 ext 204 calls Lee phone number 206 m LINE 3 ext 204 makes another call to Aniesta phone number 207 gt Tomake multiple line calls 1 Make acall on a line extension a Press the required LINE key e g LINE 1 extension 200 the NE
59. tion provides an overview on using the phone s screen Areas of the LCD Screen The main areas of the phone s LCD screen in idle display are shown in the figure below and described in the subsequent table Figure 3 1 Areas of LCD Screen 1 Ext i Saturday 01 42 3 gem fissed Forward Onl Table 3 1 Main Areas of LCD Display Description Phone s line extension number Current date ooftkeys activated by pressing one of the corresponding keys located below the displayed softkey Current time Version 1 6 0 21 January 2012 a AudioCodes 320HD IP Phone 3 2 Working with Softkeys Softkeys are activated by pressing one of the four corresponding phone keys located directly below the softkey displayed on the LCD screen The displayed softkeys depend on the menu level currently accessed The phone provides the following softkeys LJ Missed Forward DnD Conf Trans Dial Hold Mute Unmute Detail End Select Back Start Edit Clear Cancel Save Delete User s Manual Table 3 2 Softkey Description Description Opens the phone directory Displays missed calls Defines and activates call forwarding Activates the Do not Disturb feature Initiates a conference call Transfers a call Dials the number of the currently dialed number selected directory contact or logged call Places the current call on hold Mutes un mutes the current call Displays settin
60. tkey the missed calls notification no longer appears on the screen and appears again at another missed call event gt To view call history 1 Access the Call Log screen MENU key gt Call Log menu Tal 1 Call Log c Directory c Missed Calls 3 Speed ial 3 Received Calls 4 Settings d Dialed Calls 2 Choose the required menu option using the gi and Wf Navigation keys e All Calls displays calls that were missed received and dialed e Missed Calls displays a lists of calls that were not answered e Received Calls displays a list of the most recently answered numbers e Dialed Calls displays a list of the most recently dialed numbers User s Manual 60 Document LTRT 24503 Users Manual o Basic Phone Operations 3 Press the Select softkey a list of the logged calls is displayed for example missed calls as shown below Missed Calls 4 Press the required softkey e Dial dials the number of the selected logged entry e Save saves the related information about the call entry in the personal directory for adding a contact in the directory see Section 4 10 on page 40 e Detail accesses the Call Details screen which displays details of the call entry 5 Call Details Number 5553 Time 8 5BHH Date 02 0 2000 Duration 00 00 02 The Call Details screen displays the following logged call information Number phone number logged Time time the call was logged Date date th
61. ultiple Lines Your phone can support up to four lines Each line is configured per LINE key with its own extension number The figure below displays the main screen when the phone is setup with multiple lines The extension number of each line is displayed alongside its corresponding LINE key Line 1 Line 1 Extension Extension LINE 1 LINE 3 Co m LINE 2 LINE 4 E 203 N Line 2 Line 4 Extension Extension The LINE keys include LEDs that display the status of the line as described in the table below Table 6 2 LINE LED Description for Multiple Lines Color State Description mn Blinking Line is on hold PREG Blinking Incoming call indication Off Line is not used On Line is in use active call Multiple lines can be configured only by your phone network Administrator The following call features are currently not available for multiple lines Do Not Disturb Call Forwarding Call Transfer and Three Way Conferencing User s Manual 74 Document LTRT 24503 User s Manual 6 Advanced Phone Operations 6 11 1 Choosing the Default Line You can select the line that you want as your default line The default line is the line on which all new calls are made without having to select the line by pressing its LINE key The default line is indicated in the screen by a bar above its extension number as shown below Line 1 Line 1 Extension Extension LINE 1 LINE 3 LINE 2 LINE 4 Mi
62. ur settings 6 Press the Save softkey to save your settings User s Manual 28 Document LTRT 24503 User s Manual 4 Customizing Your Phone 4 3 Defining Date and Time You can manually change the displayed date and time if Network Time Protocol NTP is not used see note below Typically the phone retrieves the date and time from a Network Time Protocol NTP server over the Internet This is the recommended setting and is configured by your system administrator see the Administrator s Manual If NTP is configured then manual setting of the data and time is not possible For manual configuration of date and time the settings are not retained after a phone reboot Thus after a phone reboot you need to re configure the date and time Todefine the date and time 1 Access the Date and Time screen MENU key Settings menu Date and Time submenu us 2 TPM u3 Z TFTII l Languages e Directory e hing Tone Ringll 3 ae Dial 3 Call ETE Enabled 2 Select the Date option and then modify the date using the Clear softkey The date is in the format MMDDYYYY 0l 1 fon 1 Call Log Time HH H Version 1 6 0 29 January 2012 I AudioCodes 320HD IP Phone 3 Setthe time a Select the Time option and then modify the time using the Clear softkey The time is in the format HH MM To add the colon press the key to choose the ABC mode and then choose the colon by pressing

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