MessageSolution EEA 3.0 Manual
Contents
1. gt Archived Email XV Archived Emails Next gt Last gt gt Jump Page Page Search Total Messages 7 917 Page 1 Total Page 159 Elapse 836 ms Simple vi Tags Include Any SelectField Required Name Value Operator Recipient Subject Tag Info Message Note Hosted page admin advertise bz cn rachelm messagesolutio Have your own website traffic edit 2012 07 02 19 59 2 5KB generator rachelm gesolutiol donovan deakin tiberclo pe EDRM support edit 15 7KB FT rachelm gesolutior donovan deakin tiberclo Q RF FiherCinud archivine edit 30 5KB 19 EEA provides Saved Search function You can save these search criteria and use it in Advanced Search screen HJUUUIULIVIN rusted Partner Archiving OIG Enterprise Arcniving VERSION 6 0 Current path Search Emails gt Archived Email p Archived Emails Tags Include Any SelectField m add Reset Search within results Total Messages 7 917 Page 1 Total Page 159 Elapse 836 ms Simple Next gt Last gt gt Jump Page Page Sea h SaveSearch Required Name Value Operator No Filter o Sender Recipient Subject Name Date Size Please enter the name josh messagesolution cc pengyong messagesolut U Homepfue d 2012 07 02 21 15 159 0KB er admin advertise bz cn rac2. s built in search engine will index all data including subject content attachment sender and receiver information to facilitate an accurate and fast search and retrieval by users thus reducing administrative workload and increasing overall enterprise productivity 1 2 How MessageSolution EEA 6 0 Works EEA is a software based solution that is normally installed on the local network behind the corporate firewall After the emails are imported they are compressed and stored in the archive Then the EEA s built in search engine creates an index from each email All fields including subject content attachment message size date sender recipients etc are indexed allowing for quick and accurate searches through millions of emails Unlike many email archiving solutions which only use SQL Server for indexing MessageSolution uses a compact and powerful search engine to facilitate the indexing and searching activities This delivers much faster and accurate search results MessageSolution EEA is not limited to only archive emails from email servers that are hosted within a corporate network but it can also archive emails from email servers that are in hosting service MessageSolution Enterprise Archiving eDiscovery Migration e Oe Chapter 2 Log Into EEA The MessageSolution Enterprise Email Archive EEA web console can be found at http mail messagesolution com 8888 index jsp MessageSolution EEA allows end users to log in to the ar
3. 3 5 Download Emails User can select emails from the search result and download to local computer Selected emails will be zipped and downloaded to local computer in EML format User can open the zip file and click on the file to launch a Mime email message viewer such as Outlook Express to view the email Users can download up to 1 000 emails at once 3 6 Restore Emails User can select emails from the search result and restore them back to email server mailbox MessageSolution Enterprise Archiving version6 0 p Email Archiving co 8 Current path Search Emails gt Archived Email RT A iSearchEmails gt Archived Emails view Messages g Basket From josh messagesolution com Tag To pengyong messagesolution cn 3 Classification O Go RachelM messagesolution com DaisyN messagesolution com office messagesolution com eee Date Mon Jul 02 21 15 49 PDT 2012 j Log Subject Homepage Contact Us MSP Hosted page Z Supervisees Header Show Headers Attachment image001 png image002 pnq image00S png image007jpg image008jpg Authentication Servers Page doc Peng Yong pls make below changes and a new content page 3 7 Basket Users can select emails from the search result and have the selected emails saved in a Basket created by the user to group emails together for easy viewing or downloading 10 MessageSolution Enterprise Archiving eDiscovery Migration a Selected emails will be stor
4. 54 Archiving Report 3 Classification ian amma Search for Day M From Yan i 1 se 1995 To Dec lim 31 e 2017 M 5 Log R Search Log Username Archiving Message Count Archiving Message Size MB Date Og RachelM 422 130 75MB all Archiving Report SUpEISeeS 4 MessageSolution Inc Copyright 2009 Folders 3 ogout 14 MessageSolution Enterprise Archiving eDiscovery Migration e 15 Enterprise Archiving eDiscovery Migration Cm Chapter 6 Folders Click Folders on the left hand navigation pane to expand your options Assuming your company is archiving all your email inbox folders you should see an exact replication of your email inbox folder You can click on any folder to bring up an itemized list on the right hand pane of all items archived from that folder i Search Emails Current path Search Emails gt Archived Email i NJ Archived Emails Tag e corp006folderen corp006 com Searc Classification amp classification Tree Supervisees Folders E calendar 4 Contacts 2 Deleted Items B l Drafts I inbox 8 Journal E Junk E Mail Notes FS Outbox emne Folders tj Tasks cone sere Calendar 4 Contacts Customers al Deleted Items Drafts Google Alerts Inbox EF Journal La Junk E mail Notes P Outbox E Sent ltermns a SEO Articles H 41 Tasks 16 Enterprise Archiving eDiscover
5. Classific Remove Condition Dyz O test Classific Log 2 Supervisees O Message Size From Oo KBTo 0 KB _ Folders Messages for Last twelve months ai Node Start Date July 20 9 2011 Logout End Date July 20 2012 Save All Conditions Enterprise Archiving eDiscovery Migration a Chapter 5 Logs EEA provides logging and audit trail for administrator to monitor the archiving system 5 1 Search Log This audit log will record all search queries done in the EEA server The search log will display who conducted the search whose emails were being searched and search criteria such as subject content sender recipients etc The Frequent Search button will show the top ten searches Non administrator user accounts will only be able to view personal search reports 5 2 Access Log This audit log will record all access to the EEA server The actions that will be logged are log in send view message delete restore and download Non administrator user accounts will only be able to view personal access reports 5 3 Archiving Report This report shows how many emails and how much data each user has in the archive This report is updated once per day You can narrow down the report by restraining the time frame MessageSolution Enterprise Archiving version 6 0 _ ew 2 Customer Orven Trusted Porte C Email Archiving eo Current Path log gt Archiving Report 1 Search Emails
6. n oTo PEE E E E dvalataddavaaes haddde de daset pekekddasak agnet 13 52 ACCESS OG erra a E A E TS 13 53 Arcnving RODO ees aaa a T S 13 Chapter 6 Folders v asveq errrr ranepaesnaerene de 164 Chapter 7 SharePoint Archiving rrnnnnnnnennnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnenen 15 Chapter 8 File Archiving ssasnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenenenen 16 Chapter 1 Introduction 1 1 About MessageSolution EEA 6 0 MessageSolution Enterprise Email Archive EEA offers a secure easy to use cost effective and high performance archiving system It provides a long term highly scalable data store for unstructured information such as emails files instant messages etc With version 6 Enterprise Email Archive supports a wide variety of messaging environments file systems SharePoint drastically reduces storage costs and helps organizations meet compliance requirements By moving emails and documents onto the MessageSolution EEA companies can dramatically reduce the cost and complexity of the primary server storage and application infrastructure they require while ensuring compliance and immediate access to the data With less data on the email file SharePoint servers the corporate servers become easier to manage Enterprise Archiving eDiscovery Migration a With EEA companies can archive all their employees email for an unlimited time period and be able to access the data online at anytime EEA
7. to search and whether this Classification should be added or excluded from the Classification grouping MessageSolution Enterprise Archiving versions o Customer Driven Trusted Partner 4 Email Archiving Current path Classification gt Email Classification Add Classification Show Email Classification Record Per Page 10 Search Name EFE faner total records 0 PageOsTotal Page 0 a D raon O Classification Node Name Parent Node Name Node property Add By User EI Search By CI twistedpair Aiest size O image Classification Tree Classification ashley c Edit Classification Sear Dtest33 O Ashley Classification Tree Classification ashley c Edit Classification Sear Oyz O test Classification Tree Classification ashley c Edit Classification Sear Log 3 Supervisees D _ Folders 3 Add Classification Add Node Delete Logout 2 Click Add Classification Classification Name Common Condition Customer Driven Trusted Partner MessageSolution Enterprise Archiving VERSION 6 0 ae w Email Archiving Current path Classification gt Email Classifi New condition or exception I Search Emails a Add Classification Showen Logic Operator and 2 Classification K2 Filter Conditions File Size m Please select options B N i Classification Conditions vie a Ei Classification Node Name istedpair Fres image Classific Add New Condition test33 E Ashley
8. 2012 07 02 10 49 rachelm messagesolutior justing0182 gmail com U Great to Meet You at ISTE 2012 edit 2012 07 02 10 48 O tacheln messagesolutio tina streeter desotocoun U Great to Meet You at ISTE 2012 edit 2012 07 02 10 45 O rachelm messagesolutior al_merkley byu edu U Great to Meet You at ISTE 2012 edit 2012 07 02 10 40 recheim messagesolutio chris redneli cg cetholic Great to Meet You at STE 2012 et 201207 0210 34 Top G Sect Oot Si ag 3 8 Tagging The EEA provides convenient options for the administrator or review team to divide their search results The EEA Tagging feature would allow the user to tag any message for easy visual identification with a variety of default tags or custom tags created by each user Either option will allow the review team user the ability to quickly glance at the Tag and get a quick understanding of what needs to be done or has been done with the data in question The user can choose from Confidential Personal Reviewed Privileged Responsive or NotifyHR tags and apply them to any selected email s 11 MessageSolution Enterprise Archiving eDiscovery Migration e Enterprise Archiving vERSION 6 0 current path Search Emails gt Email Tag P Tag G Archive Enig Tag Name Email Count Email Info Tag Info C ag Confidential 0 Detail view O Personal 0 Detail View O Reviewed 0 Detail View E Privileged 0 Detail View O Responsi
9. EEA provides quick search and advanced search UI In quick search page the condition you specify will search in subject content attachment sender and recipients If you need to specify more criteria you can use advanced search Search Quick Search Subject con Content contains all of Attachment contains all of Sender Name Select User _ Search Emails G Archive amp Basket Fu Tag Classification Recipient Name is v Select User All Other Fields contains all of m Message Size From 0 KBTo 0 KB File Extension Attachment Filename Messages for Lasttwelve months m nced Search Start Date July elve months v Supervisees End Date July 2 9 2012 Repository Folders Folders Tags Show Folder Path remote search Messages Per Page 50 Concept Search Search ShowHistory 3 Advanced Search provides a very comprehensive interface to allow users to define their search criteria You can search by any field in the email subject content and attachment sender recipients message size attachment file extension and date 4 Enter keywords or phrase in Subject field EEA supports keywords search phrase and proximity search Besides that you can search by starts with and ends with Also you can search not which not contained in Subject 5 Enter
10. Enterprise Archiving eDiscovery Migration ee Enterprise Email Archiving EEA 6 0 Private Cloud amp Dedicated Hosting Platform User Manual Copyright C 2012 MessageSolution Inc All Rights Reserved Enterprise Archiving eDiscovery Migration a Table of Contents Chapter 15 Introduction iadesvccenccstncnacedaecesepegeddannesenacesanceacensieccaaphiiedmadeaseannnat 2 1 1 About MessageSolution EEA 6 0 rrnrrnnnrnnannvnnnnnvnnnrrennnrnnnnnvnnnnnenrnrrennnrnennnnnnenvennnrnesnnnnnsnnnnnnnnen 2 1 2 How MessageSolution EEA 6 0 WorksS rarrrunnrnnannnnnenrvnnnrrvnnnrnnennnnrnrrennnrnnrnnnnnerrennnrrrsnnnnsnnnenrnnne 3 Chapter 2 Log In to BEA uvjespmemaentij ekpmnmpeekaevaeinbiahetk 4 Chapter 3 Search amp Access Emails sannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnn 5 3 1 Search Email isinisi a a ad a aaa aaa Ai 5 3 2 Search Within Search Results esi neisiiiisnntisn aaan ia naai aeaa a a Aaaa a aaea 8 3 3 searching Supervisees Email ss vumivvannavtkvindeu deere teed eee eee 9 3 4 Send Emall i unni seed caaceey ashe caus aaa aaan aada adaa aada Sna daan ant acces 9 3 5 Download Ermallls siaren aneian a a E EEEE tevedvacd i R A E 9 3 6 ROSG Emal eree E E a etees 10 Le BASIC E E A E E E E E pease Gnu A E A E 10 8 8 TJING e AA A OA E EAER 11 Chapter 4 Classification ssnssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 12 Chapter 5 LOgSurrvra4eikrsapnemebkdn ei eeianneikuepaietnddikee 13 BA erele
11. chive web console using their normal email username and password Please input these credentials to enter the archive Once you have entered the archive web console you should see a left hand navigation panel with these options Search Emails Log Folders You can click any of these options to expand your options We will cover how to use the options in the following sections You may also see a Supervisees option This means your archive administrator has given you permission to search through all or select archived items belonging to your supervisees MessageSolution Enterprise Archiving versions acme Driven Truste Pater bA Email Archiving 3 Current path Search Emails gt Archived Email zl dd N Archived Emails gt Archive 5 Basket 17 F Tag Classification SEWER ovanced search 5 Log O Messages for Pastten years Supervisees D start Date December 4 99 Folders a End Date December gj pA 2005 3 Read User s Email O E CombinatorySearch MessageSolution Inc Copyright 2009 Enterprise Archiving eDiscovery Migration a pe a m a a Chapter 3 Search amp Access Emails EEA s built in search engine provides a powerful search tool to deliver fast and accurate search results It enables email users to quickly find the information they are looking for Email data discovery helps in the following areas With EEA email data is always online and accessible It e
12. ed in one location under the designated Basket name and from there they can be viewed downloaded sent to a valid email address or removed from the Basket Customer Driven Trusted Partner MessageSolution Enterprise Archiving version6 o p Email Archiving charlesh messagesolutic de haas O RE Expirey warning edit 2012 07 02 11 57 iSearchEmails o rachelm messagesolutio james messagesolution Ure Fe A gt edit i 201 2 07 02 11 31 Ave O rachelm messagesolutio lori gish global infra com U RE SMP Invoice edit 2012 07 02 11 29 gg Basket de haas rachelm messagesolutio Re Expirey warning edit 2012 07 02 11 29 Tag iames messagesolution rachelm messagesolutior O RE Charter House edit 2012 07 02 11 24 classification o rachelm messagesolutioi josh messagesolution cc RE 10 step quick quide MSP edit 2012 07 02 11 22 sto 0 josh messagesolution cc rachelm messagesolutioi U F 10 step quick quide MSP edit 2012 07 02 11 20 O 8 i o rachelm messagesolutioi charlesh messagesolutic Migration Licenses CharterHouse edit 2012 07 02 10 58 O tachelm messagesolutio de haas U pe Expirey warning edit 2012 07 02 10 57 Foes O rachelm messagesolutior james messagesolution O RE Charter House edit 2012 07 02 10 54 pgout iames messagesolution racheln messagesolutio O RE Charter House edit 2012 07 02 10 51 o EE Forset MSP Quick Guide i edit
13. helm messagesolutio Have youfbvwn weosretranc 2012 07 02 19 59 2 5KB generator rachelm messagesolutior donovan deakin fiberclor RE EDRM support edit 2012 07 02 17 39 15 7KB rachelm messagesolutio donovan deakin fiberclot RE FiberCloud archivin edit 2012 07 02 17 37 30 5KB josh messagesolution cc rachelm messagesolutio Q fy FiberCloud archiving edit 2012 07 02 17 33 18 1KB MessageSolution Enterprise Archiving eDiscovery Migration eo 20 Click Show History you can search which you saved in save search MmVIGUYVVVIUUVIE CIRE piise ATGIIVINY VERSION 6 0 Customer Driven Trusted Partner C Email Archiving Recipient Name is y Select User All Other Fields containsallof _ i Search Emails O Archive Message Size From 0 KBTo 0 KB gg Basket File Extension fu Tag Search History Attachment Filename Classification Messages for Lasttwelve moth Please select the name tog O C l Start Date July i Supervisees K End Date July Folders 3 Repository vj BrainShare Logout Folders BTS 18 Buffalo Bills Calendar Tags hd Show Folder Path C Ok Delete Cancel remote search O Messages Per Page 50 v Concept Search J ShowHistory 3 2 Search Within Search Result Sometimes due to loose search criteria a search can return a large number of items EEA Search engine allows users to narrow down the search by running another search within last
14. keywords or phrase in Content field EEA supports keywords search phrase and proximity search Also you can search not which not contained in Content 6 Enter keywords or phrase in Attachment field EEA supports keywords search phrase and proximity search also you can search not which not contained in Attachment EEA supports all popular attachment file tyoe such as Microsoft Word Excel PowerPoint Adobe PDF HTML XML plain text etc 7 Enter complete email address or partial email address in Sender and Recipient fields to search by address Besides searching by address you can also search by sender recipient s first and or last name just enter first and or last name in the Sender and Recipient fields And you can search by wild card search Such as if you want to search john you can search jo in wild card search 8 You can search by subject content attachment sender recipients by specifying in All Other Fields textbox 9 You can search by size For example enter 100 and 1000 in Message Size from field to search email size between 100KB and 1MB If you want to search messages with size above 2MB you can enter 2000 in From field and a large number 500000 for instance 500MB in To field 10 You can search by attachment file extension If you know the email you want to search contains attachment with a Word file you can enter doc in the field 11 Messages for field is for s
15. liminates the need for backing up emails to PST files loading back to Outlook and searching through PST files and makes email management centralized therefore increase overall organizational productivity In the event of legal dispute you can quickly produce the evidence the judge is asking for without incurring a high cost due to long hours of loading data from backup and searching through them that may require a large number of employees involvement In some cases companies have to hire a third party consulting firm to help discover the data and the cost can mount to millions of dollars With EEA you do not need to do this anymore EEA s comprehensive search tool will search through millions of emails in a matter of seconds Then you can print the emails and present to the inquirer 3 1 Search Email To search for emails in the archive 1 On the left menu bar click on Archive link in the Search Emails section This should open up a search interface on the right MessageSolution Enterprise Archiving versionso Customer Driven Trusted Partner L nn Archiving Current path Search Emails gt Archived Email F NI Archived Emails RachelM Ane f Tag Bi Classification 3 Log 3 Advanced Search Supervisees Messages for Lasttwelve months v ENE Start Date July 20 2011 Folders EE End Date July 20 2012 Logout Enterprise Archiving eDiscovery Migration a 2
16. pecifying the search time range The default time range is one year You can select from the list of pre defined time range or you can pick your own time range in Start Date and End Date 12 13 14 15 16 17 MessageSolution Enterprise Archiving eDiscovery Migration e You can search in any specific repository if you have multiple repositories available By default it searches through all repositories E mail Type allows you to include searching for Public Folders emails Default search does not include Public Folders items Folders allow you to search by each folders emails Such as searching by inbox The EEA Tagging feature would allow the user to tag any message for easy visual identification with a variety of default tags or custom tags created by each user Default search result shows 50 messages per page You can select a different number The maximum is 1 000 per page Concept Search Choose this option to let EEA search engine find related information for the meaning of the search condition 18 The returned list messages can be sorted by click on the column header Sender Recipient Subject Date or Size MessageSolution C Customer Driven Trusted Partner Email Archiving i Search Emails Archive amp Basket P Tag TY hd Classification 5 Log Supervisees _ Folders Enterprise Archiving VERSION 6 0 Current path Search Emails
17. search result To search within search result 1 After conducting a search in the search result page scroll down to the bottom of the page click on Search Within Result button It will lead the user to the Search page 2 Users can enter another set of search criteria then press Submit button EEA will search with the new criteria on the old search result MessageSolution Enterprise Archiving eDiscovery Migration MessageSolution Enterprise Archiving version 6 0 Customer Driven Trusted Partner Email Archiving Current path Search Emails gt Archived Email ey Se 2 w Archived Emails g Archive amp Basket fe Tag Total Messages 7 917 Page 1 Total Page 159 Elapse 223 ms Simple Mi Search within results Classification O Include Any Sy Log Required Nar Su Supervisees D No Filter Ke Folders 2 o0 Sender Tag Info M ogout C iosh messag Receivedate Epage Contact Us MSP e Hosted pae NRK ai mnnt 3 3 Searching Supervisees Emails If the administrator has set granted the user permission to view other user s mail in the Access Permission then the supervisee s name will appear under the supervisees tab in the navigation panel To view or search a given supervisee s email click each user s link and fill in appropriate search criteria By clicking the link titled All Supervisees the user is able to search through all supervisee s emails a
18. t once 3 4 Send Emails Administrator can select emails from the search result and send to other mailbox 1 After conducting a search in the search result page check the box on the left of each email enter an email address then click on Send To button 2 Selected emails will be zipped up and each email is in EML format and sent to the destination You can send these emails to internal and external email address Note sometimes emails are not received after sending out the emails This could be due to DNS not properly configured on the archiving server Or administrator can configure an MTA for relaying emails MessageSolution Enterprise Archiving eDiscovery Migration 7 MessageSolution Enterprise Archiving versions o a Email Archiving er 8 Current path Search Emails gt Archived Email SA A iSearchEmails 0 Archived Emails View Messages G Archive g Basket From josh messagesolution com Tag To pengyong messagesolution cn Classification O Ce RachelM messagesolution com DaisyN messagesolution com office messagesolution com Date Mon Jul 02 21 15 49 PDT 2012 I Log i Subject Homepage Contact Us MSP Hosted page Z Superisees Header Show Headers Attachment image001 png image002 pnq image00S png image007 jpg image008jpq Authentication Servers Page doc 2 Send To Me Bs Original Email m Thread Index Peng Yong pls make below changes and a new content page
19. ve 0 Detail View NotifyHR 0 Detail vi o MessageSolution Inc Copyright 2009 12 MessageSolution Enterprise Archiving eDiscovery Migration Cm Chapter 4 Classification The need for classification of documents starts with the user attempting to classify or arrange their email in different folders and sub folders to make order out of their chaotic email INBOX This need to make sense out of each environment has extended to the user s need to manage their email data both in their mailbox and from within the EEA archive in a manner that is most convenient and easily understood by that user In addition for litigation support e discovery it may be necessary to classify groups of mails or even individual mails for ease of review understanding by the legal analytical teams The EEA would allow for custom classification of a group of emails where each item as it is classified is grouped together with other items sharing the same classification and each classification can then be edited or downloaded for offline review Classifications are defined under Classification Add and configured for access under Configuration Set To view the Classification go to LOGS and select Classification Chart 1 Classifications can automatically be applied against Subject Content Attachment Sender Recipients Owner File Extension and or Message Size along with fields defining the search timeframe size of the messages
20. y Migration a Chapter 7 SharePoint Archiving Please refer to the ESA 6 0 SharePoint User Manual MessageSolution Enterprise Archiving eDiscovery Migration FS Chapter 8 File Archiving Please refer to EFA 6 0 File Archiving User Manual Thank you for choosing MessageSolution to satisfy your enterprise informational archiving eDiscovery amp Migration needs In order to provide the best products and service we encourage our customers to share their experience with our products and the MessageSolution team If you have suggestions about helping us improve our product and service performance or would like to propose new features for future product releases please email us at techsupport messagesolution com 18
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