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1. COM port mapping pull down menu The COM port mapping pull down menu allows you to reassign the selected Keyspan COM port in the COM port list window This window also reports whether a COM port is in use In this menu in use means that the selected COM port has assigned or reserved It is highly recommended that you only change the COM port mapping to COM ports that are not in use Note The COM port mapping pull down menu allows you to change the COM port mapping to any COM port including those that have already been assigned aka in use Changing the COM port map ping to a COM port that is in use may render any hardware and or software using that port inoper able Adapter Port Mapping Mode box The Adapter Port Mapping Mode box allows you to change the behavior of how Keyspan COM port numbers are assigned when you connect the Keyspan adapter to a different USB port than the one it was originally connected to Dynamic Dynamic assigns a COM port number or numbers if your Keyspan adapter has multiple serial ports to a particular Keyspan adapter If you disconnect the Keyspan adapter and connect it to a different USB port the COM port number of that Keyspan adapter will not change This is the default setting and is recommended setting if you only have one Keyspan adapter Geographic Geographic assigns a COM port number or numbers if your Keyspan adapter has multiple serial ports to a particular USB port on your c
2. Keyspan USB Serial Adapter USA19H Assistant D m Adapter Status Properties Port Mapping Diagnostics Help ag USA1SH 1 COM3 Idle USA 19HS User Manual rev 3 11 08 Page 17 of 34 This is also the first place to check to see if your Keyspan adapter is working properly If your Keyspan adapter does not show up in the Adapter Status tab please proceed Troubleshooting section in this manual for further instructions Properties tab The Properties tab in the Keyspan Serial Assistant allows has two functions e test your Keyspan adapter via Serial Test Options e make changes to the behavior of the Keyspan adapter Endpoints and Serial Port Options Properties tab Keyspan USB Serial Adapter USA19H Assistant DE E3 Adapter Status Properties Port Mapping Diagnostics Help Adapter Serial Configuration Adapter USA19H 1 Zij COM3 onnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnng Endpoi N S 2f1 8 Endpoints High Performance Bulk Compatible Interrupt Serial Port Options r LS Serial Port Options COM3 IDLE d Port 7 G Test This Serial Port Transmit Completion Timing dvance Standard Default x aunnunuunnnnnunnunnnnnunnunnnnnunnn See eee eee snnnnnnan En 5 t Serial Test Options f Serial Test Options Test Mode TX Only C Ext LoopBack C Int LoopBack Test Type Quick Receive FIFO Buffer Size C Continuous 16 Default
3. 839 2381 319 186 unknown 73 port 2 2010968246 code 0 len 34 pl 0 sendConfigCompl 07 unknown 73 port 547 2018571980 code 0 len 14 o 842 842 2381 319 186 StatusMsg 0 0 o aer D ri 0 eR 1 CLOSING 20 843 843 2381 319 186 closeComplete tot 21 844 844 2381 319 186 serdStatus 0 0 MSR 00 cunErrs 00 Enabled OvRsi 0 USA 19HS User Manual rev 3 11 08 Page 25 of 34 6 At this point use your serial device like you would normally For Keyspan s purposes click the Stop button when your serial device fails and proceed to Step 7 Note you can record as long as you want but Keyspan only needs data from the point you first start using your serial device to the point that it fails If you are keeping this data for yourself you can record data as long as you want 7 Click the Save button to save your file to log If Keyspan has requested this info please contact your Keyspan representative on how best to send this file Using The Data Monitor Feature To save data from the Driver Events window 1 Connect your Keyspan adapter to your computer 2 Open the Keyspan Serial Assistant 3 Click the Diagnostic tab 4 Click the Open Data Monitor Window button This will open the Line Monitor window 5 In the Line Monitor window a COMxx Channelyy window may automatically open for you COMxx Channelyy window Keyspan USB Serial Adaptor USA19H Lin Monit Fie Ee ile CON ChannelD 2 Eek If you see t
4. Note This is an advanced feature that requires you to have Administrator privileges on your sys tem 1 Open Device Manager by double clicking the System control panel Next click the Hardware tab and then click the Device Manager button This will open the Device Manager Device Manager File Action View Help mea Apple IR Receiver Gy Apple Keyboard Ug Apple Keyboard 2g Apple Trackpad 5 HID compliant consumer control device E5 HID compliant consumer control device Gg HID compliant device Gy IDE ATA ATAPI controllers amp IEEE 1394 Bus host controllers 4 3B Imaging devices Qe Keyboards Mice and other painting devices Monitors 8B Network adapters Y Ports COM amp LPT MR Processors Sound video and game controllers System devices Universal Serial Bus controllers lt Device Manager window Note This is an advanced feature that requires you to have Administrator privileges on your sys tem USA 19HS User Manual rev 3 11 08 Page 11 of 34 2 In the Device Manager go to the Ports COM amp LPT heading and click the on the plus sign to expand the heading Find the Keyspan COM port in the list and right click on the Keyspan USB Se rial Port item Next select Properties Device Manager File Action View Help Here Rg g TEST 73F2E87781 F Batteries Bluetooth Radios 9 Computer Se Disk drives Display adapters
5. 34 Serial Port Pin Outs DB9 USA 19HS Pin Outs The pin assignments for the Keyspan USB Serial Adapter s male DB9 port are illustrated below 12345 6769 ane Sesion RI Ring Indicator Input In order to ensure compliance with emission specifications cables should be shielded using braided shields and metal hoods with complete 100 contact between the shields and hoods External Loopback Connector Information The Keyspan Serial Assistant allows you to perform two types of loopback tests internal and external The external test requires the use of a special loopback connector This connector requires a DB9 Female Loopback plug with the following wiring pipe ae USA 19HS User Manual rev 3 11 08 Page 28 of 34 Specs High Speed USB Serial Adapter Specs e Connects to USB port on PC or Mac e Provides one male DB 9 RS 232 port for direct connection to serial device e Supports data rates up to 230 Kbps Package Contents e USA 19HS USB to serial Adapter e USB Cable Ato B cable 3 foot e CDROM includes software and electronic user manual Requirements e an available USB port e Mac OS 8 6 9 2 2 e Mac OS X 10 2 8 10 3 x 10 4 x 10 5 x e Windows 98 98SE Me 2000 XP Windows Server 2003 x86 Vista 32bit and 64bit USA 19HS User Manual rev 3 11 08 Page 29 of 34 Warranty Information Two 2 year s Definitions The following definitions apply to the terms as they appea
6. Adapter Status Error Log window The Adapter Status Error Log box displays the status of your Keyspan adapter hardware and soft ware It detects if the Keyspan driver is installed and whether or not a Keyspan adapter is connected Clear Log Window button The Clear Log Window button will clear the Adapter Status Error Events box Log Debug Events check box Enable or check the Log Debug Events check box to display all of the Keyspan adapter s debug events as well as the driver events This option can be turned on and off Open Driver Events Window button The Open Driver Events Window button will open the Keyspan adapter s Event log window This win dow reports all of the events or actions that the adapter is performing This is useful in troubleshoot ing data communication problems This is an advanced feature of the Keyspan Serial Assistant For more details on how to use this feature read the Driver Events Data Monitor Features section in this manual Data from this window can be saved to text file Open Data Monitor Window button The Open Data Monitor Window button will open the Keyspan adapter s Line Monitor aka Data Moni tor window The Line Monitor will display all data and all modem control state changes sent to and from the USB Serial Adapter This is an advanced feature of the Keyspan Serial Assistant For more details on how to use this feature read the Using Driver Events Data Monitor Features section in this manual Data
7. Information Technology Equipment Class B ITE j HE ee eee Re See VE EF E A Te oN was A ETE a Loar OEL E a a re S I AR a Lem sch SHRM am abs Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a do mestic environment it may cause radio interference Install and use the equipment according to the instruction manual Australia New Zealand This device complies with AS NZS 3548 Class B limits for the operation of Information Technology Equipment Copyright This manual and the software described in it are copyrighted with all rights reserved Under the copyright laws this manual or the software may not be copied in whole or in part without the writ USA 19HS User Manual rev 3 11 08 Page 32 of 34 ten consent of KEYSPAN NO WARRANTIES OF ANY KIND ARE EXTENDED BY THIS DOCUMENT The infor mation herein and the Keyspan products themselves are furnished only pursuant to and subject to the terms and conditions of a duly executed License Agreement KEYSPAN SPECIFICALLY DECLINES ALL WARRANTIES WHETHER IMPLIED OR EXPRESSED INCLUDING BUT NOT LIMITED TO THOSE OF MER CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE KEYSPAN has no responsibility financial or otherwise for any result of the use of this document and or the associated product including direct indirect special
8. Sometimes an application will issue a transmit flush command to the adapter get rid of extra data For example let s say that an application sends AAAA to the adapter and then once it s received the I m done indication sends BBBB Now let s say that some time after sending BBBB the appli USA 19HS User Manual rev 3 11 08 Page 23 of 34 cation decides to cancel whatever part of the BBBB has yet to leave the serial port and sends a transmit flush command to the adapter If the adapter had been lying about being done sending AAAA it might still not be done and the flush could purge the transmit FIFO of some of the A s which is not what the application was expecting in addition to the B s Timing In some applications the receipt of the I m done indication is used as a timing reference point For example an application could send a data stream like this The extra periods following COMMAND would be just used to establish a timing interval the applica tion would know that once the serial port said I m done the receiver would have had at least 64 character times to process COMMAND If the I m done indication was sent early the application might then do its subsequent action too early There are many other communication protocols in which time periods are counted from the point that a message has been delivered Any time you change the timing of the I m done indication you run the risk of interfering wi
9. be reserved by software Microsoft typically reserves COM1 and COM2 on most Windows 2000 XP and Vista computers Devices such as internal modems Bluetooth devices and other USB to serial adapters will also reserve COM ports This topic is discussed in more detail in the Changing Your COM Port Address section later in this manual USA 19HS User Manual rev 3 11 08 Page 6 of 34 3 Open your serial device s software This is the software that you would normally use to communi cate with your serial device We need to tell this software to use the Keyspan COM port from Step 2 Normally this is found in a COM port selection screen menu etc Please see your serial device s manual for instructions on how to select a serial port Once you find this screen pro ceed to the next step Note Every serial device COM port selection screen is different Some serial device s have COM port selec tions in a control panel some have their COM port selection screens in menu s called Settings Com munication Preferences etc and others may not have a place to select a serial port If you do not know how to access your serial device s COM port selection screen and you cannot get support from your serial device s manufacturer please note that Keyspan FAQ pages have instructions on how to access and configure many popular serial device s and software You can access our FAQs via our sup port web page at http www keyspan com support 4 In your serial
10. device s COM port selection screen select the Keyspan COM port the one that you noted in Step 2 Note If your software shows a limited number of ports and your Keyspan COM port is not in that range you will need to either get updated software that can see all COM ports or you will need to change the Keyspan COM port to one that your program can use If you need to change your Keyspan COM port see the Changing Your COM Port Address section later in this manual When you have completed that section return to this section ol Now that you have selected the Keyspan COM port start using your serial device like you would normally If your serial device is working congratulations If your serial device doesn t work please read the Troubleshooting section in this manual for fur ther assistance The Keyspan Adapter s Status Light The Keyspan USA 19HS comes equipped with a green status light This light reports the status of your Keyspan adapter It is useful in troubleshooting various issues The following table shows all of the possible states of the status light and what they mean n a Off The Keyspan adapter is not con nected or not receiving power from your computer The Keyspan hardware may not have been installed correct See the troubleshooting section for details USA 19HS User Manual rev 3 11 08 Page 7 of 34 On Blinking Slowing The Keyspan adapter is IDLE and 1 blink per second waiting for your seria
11. lt lt Keyspan Serial Adapter Software USER MANUAL for p n USA 19HS IMTFODUCT OMe viiiseicieivciccneds ieisedevitacudiedetenseecees 2 Overview Specs Package Contents Requirements Software and Hardware Installation 3 Installation Overview Install Keyspan Software Setup and Connect the Keyspan Hardware Determine Keyspan s COM Port Assignment Using The Keyspan Serial Port 5 Overview Of Using Serial Devices with Serial Ports Connecting and Configuring A Serial Device To Use A Keyspan Adapter Changing Your COM Port Addressg 9 How does the Keyspan adapter determine its COM port number Change COM Port via Keyspan Serial Assistant Change COM Port via the Windows Device Manager TroubleShootind eccccseeseeceeeseeeeeeeeseneees 14 Uninstalling USA 19HS Software 16 How To Remove the USA 19HS Software Keyspan Serial Assistant ssceee 17 Launching the Keyspan Serial Assistant Explanation of Assistant Features Adapter Status tab Properties tab Endpoints and Serial Port Options Serial Test Options Port Mapping tab Diagnostics tab Help Tab USA 19HS User Manual rev 3 11 08 TX Ack Advance Details e00 23 USA 19H Tx Ack Advance Overview The Problem The Work Around Notes about the Work Around What Should Use Driver Events Data Monitor Features 25 Overview Using The Driver Events Featu
12. more of a problem For example at 920 Kbps 1 millisecond is enough time to send 92 characters So if you re sending 92 characters at a time you will only achieve 50 throughput since half the time is spent with the adapter waiting for the host to send more data The Work Around Since there s no way to eliminate the USB delays there s only one work around the serial adapter has to lie about when it s done transmitting This way the adapter still has some data to transmit while it s waiting for more to arrive from the host If the next data from the host arrives before the previ ous data is completely sent the new data can be sent with no delay and the device will achieve im proved transmit throughput Notes about the Work Around In most situations the serial adapter s lie is harmless or beneficial even However in some circum stances this lie gets us into trouble There are several ways this can happen Flow control If the adapter is programmed to use flow control the remote receiving end of the serial connection can ask the adapter to suspend its data transmission e g if it s not ready to receive more data Since this state can persist indefinitely the I m done indication if it were sent early could arrive at the host a significant amount ahead of time As a result the application might use the I m done sig nal as an indication that the remote end is ready leading to various kinds of trouble Data flushing
13. no trouble with the Hardware can be found KEYSPAN A division of InnoSys Inc 4118 Lakeside Dr Richmond CA USA 94806 USA 19HS User Manual rev 3 11 08 Page 30 of 34 Notices FCC CE etc United States FCC InnoSys Incorporated dba Keyspan 4118 Lakeside Dr Richmond CA 94806 USA 510 222 0131 KEYSPAN High Speed USB Serial Adapter part of USA 19HS package Model USA 19H aka USA 19HS Complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this de vice may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CAUTION Changes or modifications to the USB Serial Adapter not expressly approved by InnoSys In corporated could void the user s authority to operate this equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital de vice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that inter ference will not occur in a particular installation If this equipment does cause harmful interference to radio or television recep
14. the instal lation Please read the Troubleshooting section in this manual for further assistance If you see either the IDLE or BUSY message proceed to the Using Your Keyspan Serial Port section later in this manual USA 19HS User Manual rev 3 11 08 Page 4 of 34 Using The Keyspan Serial Port Overview Of Using Serial Devices with Serial Ports Using a serial device with any serial port requires e hardware serial device ie a modem glucose meter GPS etc e software software that sends receives data from your serial device ie your GPS software e hardware a serial port provided by your Keyspan adapter e software a COM port provided by the Keyspan software e setup your serial device s software needs to be told to use the Keyspan COM port This chapter will show you how to use the Keyspan adapter hardware and software It will also pro vide an overview of how to setup your serial device Note Please note that this chapter assumes that you have completed the steps outlined in the Software and Hardware Installation section earlier in this manual Connecting and Configuring A Serial Device To Use A Keyspan Adapter The basic outline to connecting and configuring your serial device to use the Keyspan are 1 Connect your Keyspan adapter to your computer s USB port 2 Connect your serial device to the Keyspan adapter 3 Determine the Keyspan COM port via the Keyspan Serial Assistant 4 Open your serial devi
15. 4 SESE BBR eee eee Test Speed 30400 v Baug ernunsnnnnnnnn pee et he Serial Test Status READY TO TEST ta LETETT eee Adapter pull down menu The Adapter pull down menu is used to select which USB Serial Adapter you would like to configure If you only have one Keyspan USB Serial Adapter you will not need to change the selection Endpoints and Serial Port Options The Endpoints radio buttons are used to configure how the Keyspan adapter will communicate with the USB subsystem software on your computer Most users will not need to modify the de fault setting Compatible Interrupt You should only change this setting if you are sure that your serial device needs a specific setting The default setting is Compatible Interrupt Port pull down menu If you have more than one serial port on your Keyspan adapter the Port pull down menu allows you select which serial port you want to modify or test You can also see the serial port s COM port number and its COM port status next to the Port pull down menu If you only have one serial port on your Keyspan USB Serial Adapter you will not need to change the selection Transmit Completion Timing Advance pull down menu The Transmit Completion Timing Advance pull down menu allows you to adjust a device s transmit behavior to achieve the optimum compromise between compatibility exact emulation of built in ports and improved throughput The default setting is Standard Bef
16. 4 DVDICD ROM drives gy Human Interface Devices IDE ATA ATAPI controllers Sp IEEE 1394 Bus host controllers 38 Imaging devices Keyboards Mice and other pointing devices Monitors BB Network adapters _ ay Ports COM amp LPT 7 Keyspan USB Serial Por 8 Processors Update Driver Sound video and game cor Disable 2 System devices Uninstall Universal Serial Bus controll Scan for hardware changes Opens property sheet for the current si MALAL LALU Opening the Keyspan USB Serial Port Properties This will open the Properties window Keyspan USB Serial Port COM3 Properties General Port Settings Driver Details Z Keyspan USB Serial Port COM3 i Device type Ports COM amp LPT Manufacturer Keyspan Location Location 0 Device status This device is working properly If you are having problems with this device click Troubleshoot to start the troubleshooter Troubleshoot Device usage Use this device enable x the Properties window 3 In the Properties window click the Port Settings tab and then click the Advanced button as shown below the Port Settings tab and Advanced button USA 19HS User Manual rev 3 11 08 Page 12 of 34 This will open the Advanced Settings window Advanced Settings for COM3 Endpoints C High Performance Buk Compatible Interrupt Power ReceiveFIFO Sze i
17. 61 303 862 close 0 0 r7 ret 0 2 816 816 2381 303 562 sendConfig 0 0 pending 0 ret 817 817 2381 303 562 unknown 70 port 2 2010968246 code 0 len 34 plo 818 818 2381 303 562 close 0 0 r w ret 0 819 819 2381 303 562 sendConfig 0 0 pending 2 ret D 820 820 2381 303 562 ClossEnepeints 070 821 821 2381 303 562 unknown 73_ port 2 2010988246 code 0 len 34 plo 822 822 2381 303 562 sendConfigConpl 0 0 ret 0 2 62 unknown 73 port 4 2010971886 code 1073676288 len 0 inDataConplErr 0 0 6999 at 75 port 4 2010971290 code 1073676288 len 0 q ned 1064 bytes 19 Records 826 826 2381 303 562 inDataComplErr 0 0 ret 6999 at 827 827 2381 303 562 unknown 73 port bt 2010970694 code 1073676288 len 0 828 2381 303 562 inDataConplErr 0 0 829 829 2381 303 562 unknown 73 port 42 2010970038 code 1073676288 len 0 830 830 2381 303 56 inbataConplers 070 ret 6999 at 0 831 831 2381 303 562 unknown 73 port 47 2010969502 code 1073676288 len 0 832 832 2381 303 562 inDataConplErr 0 0 ret 6999 at 0 833 833 2381 303 562 unknown 73 port 2010971988 code 0 len 14 pl 0 834 834 2381 303 562 Statustieg 0 0 Ox00 it Oded 0 dsr 0 ri 0 cR 1 835 835 2381 sendConfig 0 0 pent 83 836 2381 303 5623 unknown 70 port 2 2010968246 code 0 len 34 pl 0 837 837 2381 303 562 serdStatus 0 0 MSR 00 cumErrs 00 838 838 2381 303 562 unknown 71 port 5 2010971988 code 0 len 14 pl 0 839
18. ABILITY AND FIT NESS FOR A PARTICULAR PURPOSE No KEYSPAN Authorized Reseller agent or employee is authorized to make any modification extension or addition to this warranty KEYSPAN IS NOT RESPONSIBLE FOR DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RE SULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOST PROFITS DOWNTIME GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH KEYSPAN PRODUCTS Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights that vary from jurisdic tion to jurisdiction How To Obtain Warranty Service Repair Please contact KEYSPAN Technical Support to obtain an RMA Warranty number Once you obtain an RMA Warranty number deliver this hardware at your expense to KEYSPAN When submitting the Hardware for warranty service please provide your name and address RMA Warranty number tele phone number and email address Unless you registered your ownership of the product with KEYSPAN within 90 days of purchase please also include a receipt from KEYSPAN or from a KEYSPAN reseller as proof of the date of purchase You may be charged a fee if
19. G Defa z Transmit Completion Timing Advance Standard Defaut COM Port Nunber EEN the Advanced Settings window 4 In the Advanced Settings window select the new COM port from your the COM Port Number pull down menu Advanced Settings for COM3 C High Performance Buk Compatible Interrupt te 16 Defaut z Transmit Completion Timing Advance Standard Defaut COM Port Number the Advanced Settings window Once you have selected the new COM port number the Keyspan software will ask you if you are sure you want to proceed IMPORTANT Please note that you can select any COM port you wish however you may notice that certain ports are in use This may mean that there is hardware connected to these COM ports or they have been reserved for the operating system or other software Changing the COM port mapping to a COM port that is in use may render any hardware and or software using that port inoperable Communications Port Properties i This COM name is being used by another device such as another com port or modem Using duplicate names can lead to inaccessible devices and changed settings Do you want to continue Yes No 5 Your COM port has now been changed to the new COM port number To confirm the change return to the Device Manager and locate the new COM port under the Ports COM amp LPT heading USA 19HS User Manual rev 3 11 08 Page 13 of 34 Troubleshoot
20. and or consequential damages The information contained herein is subject to change without notice Trademarks KEYSPAN is a trademark of InnoSys Inc Other brand names are trademarks or registered trademarks of their respective holders Copyright 2008 KEYSPAN a division of InnoSys Inc USA 19HS User Manual rev 3 11 08 Page 33 of 34 Support Options US Based Need help with this Keyspan product Please contact us at e web http www keyspan com support e fax 1 510 222 0323 e telephone 1 510 222 8802 International Support Options If you live outside of the United States and require assistance with your Keyspan product please con tact the Keyspan s distributor in your country for technical support in your language For a list of Keyspan s international distributors please visit our international web page at e http www keyspan com international USA 19HS User Manual rev 3 11 08 Page 34 of 34
21. ce s software and tell that software to use the Keyspan COM port 5 Tell you serial device s software to communicate with the serial device ie start using the serial device like you would normally For example if your Keyspan adapter is assigned to COM6 you need to tell your serial device s soft ware to use COM6 The serial device s software is the program that you run to send receive data from your serial device This is where you need tell that program to use the Keyspan COM port Please refer to your software s instruction manual for information on how to select a COM port If you do not have this information feel free to contact Keyspan support as we may have this informa tion documented Important Note If you find your program s COM port selection screen and find that it does not allow you to select the Keyspan COM port because its port selection screen is limited ie your software only shows COM1 through COM4 but your adapter is on COM8 you will need to change the Keyspan COM port address Please read the Changing Your COM Port Address section later in this manual Once you have installed the Keyspan software and connected the Keyspan adapter hardware to your computer you are ready to connect your serial device hardware to the Keyspan adapter s DB9 port 1 Connect your serial device s cable to the Keyspan adapter s DB9 port USA 19HS User Manual rev 3 11 08 Page 5 of 34 DB9 port on USA 19HS Note If your ser
22. cur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is con nected Consult InnoSys Incorporated aka Keyspan or an experienced radio TV technician for help USA 19HS User Manual rev 3 11 08 Page 31 of 34 CE MARK DECLARATION OF CONFORMITY Manufacturer s Name and Address InnoSys Incorporated dba Keyspan 4118 Lakeside Dr Richmond CA 94806 Declares that the product KEYSPAN High Speed USB Serial Adapter Transceiver part of USA 19HS package Model USA 19H aka USA 19HS Conforms to the following Product Specifications EN 55022 1998 Class B EN 55024 1998 following the provisions of the R amp TTE Directive Mike Ridenhour Richmond CA USA President March 2008 Canada Digital Apparatus EMI Standard This Class B digital apparatus meets all the requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le material brouilleur du Canada VCCI Japan Voluntary Control Council for Interference from
23. dates the Keyspan adapter with the changes you have made in the Properties tab Please note that these changes will take effect when you click the Update Configuration button Serial Test Options The Test This Port button tests the COM port selected in the Port pull down menu in the Serial Port Option section in the Properties tab The test that is performed is the selected test in the Test Op tion box Note The baud rate shown here is only used to configure the Serial Test If your serial device s software does not provide the necessary port settings to our adapter and you need to specify the default port settings ie baud bits per second data bits parity stop bits and flow control you set these set tings in the Device Manager right click your Keyspan COM port in the Ports COM amp LPT heading and then select Properties and then click the Port Settings tab Test This Port button The Test This Port button tests the COM port selected in the Port pull down menu in the Serial Port Option section in the Properties tab The test that is performed is the selected test in the Test Option box Test Mode box The Test Mode box allows to specify the type of test that will be performed when you press the Test This Port button There are 3 types of tests TX Only Use this test to test only the transmit Tx signals of the Keyspan adapter Ext LoopBack Use this test sending and receiving data This test sends data out the selec
24. elow to com plete this process Install Keyspan Software Important Notes DISCONNECT your Keyspan adapter BEFORE install the Keyspan software 1 Install the Keyspan Software CDROM Installation Windows will automatically open the Keyspan CD Browser window Note you can manually start the CD browser by locating and running the Launch exe program on the CD ROM Using the on screen menus locate the Keyspan Installer selection and click it to start the installation process Follow the instructions on screen Installation via download Download the Keyspan driver from Keyspan s website http www keyspan com Find and download the Keyspan USA 19HS installer When you have downloaded the installer run installer WINDOWS Vista Tech Note During and or after the software installation Windows may report Windows can t verify the pub lisher of this software click the Install this driver software anyway selection 2 Follow the installer s onscreen instructions to finish the software installation When the installer completes proceed to the Step 3 Setup Hardware Setup and Connect the Keyspan Hardware 3 Connect one end of the USB cable to the USB port on the back of the Keyspan adapter Connect the other end of the USB cable to the USB port on your computer When you connect the adapter Windows will detect your Keyspan adapter During this time you may see Windows messages ap pear and disappear showing the names of differe
25. es in terms of gathering data for Keyspan s tech support and engineering teams Please note do not send data to Keyspan unless you already spoken to Keyspan support about your issue Note Outside of how to use these features for collecting data for Keyspan support we do not document the meaning of the messages shown in these utilities These messages are generic in the case of the Data Monitor or specific to only Keyspan USB to Serial Adapters in the case of the Driver Events you have a specific feature request regarding these utilities please contact Keyspan Using The Driver Events Feature To save data from the Driver Events window 1 Connect your Keyspan adapter to your computer 2 Open the Keyspan Serial Assistant 3 Click the Diagnostic tab 4 Click the Open Driver Events Window button 5 The Driver Events window will automatically open and show all Keyspan Driver Events for all of your USA 19HS adapters Drive Events window with data Keyspan USB Serial Adapter USA19H Driver Events Log File View Heip PUARE 809 809 2380 709 834 writeConpl 0 0 810 810 2380 709 834 unknown 71 port 5 2010971988 code 0 len 14 plo 811 811 2381 303 562 killIO 0 0 readpend 0 writepend 0 r w 0 812 812 2381 303 562 killIO 0 0 readpend 0 writepend 0 r v 1 813 813 2381 303 562 killTO 0 0 readpend 0 writepend 0 rsy 0 814 814 2381 4 814 2 killIo 0 0 readpend 0 writepend 0 r v 1 81s eis 23
26. f the adapter software and hardware Assist in problem solving Launching the Keyspan Serial Assistant Open Keyspan Serial Assistant utility START menu gt All Programs gt Keyspan gt Keyspan Serial Assis tant You will be presented with a window that looks like the following Keyspan Serial Assistant window 7 Keyspan USB Serial Adapter USA19H Assistant E Adapter Status Properties Port Mapping Diagnostics Help age USA1SH 1 COM3 Idle If your Keyspan hardware and software are installed correctly you will see your adapter in the Adapter Status tab box You should also see the COM port number ie COM1 COM2 etc and the COM Port Status IDLE or BUSY Note If you see your COM port number and its COM port Status If you do not see either of these items proceed Troubleshooting section in this manual Explanation of Assistant Features The following is a description of all the relevant text boxes and menus found in the Keyspan Serial Assistant You can also obtain this information by turning on the Enable Tool Tips check box in the Assistant s Help tab Adapter Status tab The Adapter Status tab in the Keyspan Serial Assistant displays the status of your Keyspan adapter Specifically it shows the COM port number ie COM1 COM2 etc and the COM Port Status IDLE or BUSY If you have several Keyspan adapters of the same type they will all show up in this tab Adapter Status tab
27. from this window can be saved as a graphic to your clipboard and pasted into most programs WordPad is a compatible program Help Tab The Help tab in the Keyspan Serial Assistant displays the version numbers if the different components in your Keyspan USB Serial Adapter installation You can also enable Tool Tips on screen help read your Keyspan adapter s User s Manual or go to Keyspan s home page Help tab Keyspan USB Serial Adapter USA19H Assistant Eom Adapter Status Properties Port Mapping Diagnostics Help 7 Keyspan USB Serial Adapter USA19H USA 19H Copyright 2006 InnoSys Inc All Rights Reserved Module Ver Filename Ver Build Date Assistant 3 7 kl9hasstexe 37 05 17 2007 01 45 PM CleanReg 34 cl19hreg dll 3 06 24 2003 07 34 PM USB Driver 3 7 usalSh2ksys 3 7 10 30 2007 11 41 AM Serial Driver 3 6 usalSh2kp sys 3 7 05 29 2007 03 32 PM Firmware Version String USA 30 2007oct24 13 45 Enable Tool Tips User s Manual Keyspan Home Page USA 19HS User Manual rev 3 11 08 Page 22 of 34 TX Ack Advance Details USA 19H Tx Ack Advance Overview Many Keyspan USB serial adapters support configurable Transmit Acknowledgment Advance aka TX ACK threshold aka TX ACK nowledgement advance etc in the Keyspan Manager This feature al lows the user to adjust a device s transmit behavior to achieve the optimum compromise between compatibility exact emulation of built in ports and impr
28. his window proceed to Step 6 If not click the File menu and select the Open Channel command Open Channel command Keyspan USB Serial Adapter USA19H Line Monitor Edit view Window Help Open Channel Halt Monitor Clear Exit 6 Click on the Go button to begin capturing data Go button Keyspan USB Serial Adapter USA19H Line Monitor File Edit Yiew Window Help oie o 0O Clear HEX 7 At this point use your serial device like you would normally For Keyspan s purposes click the Edit menu and then select the Copy Contents command when your serial device fails and proceed to Step 8 Note you can record as long as you want but Keyspan only needs data from the point you USA 19HS User Manual rev 3 11 08 Page 26 of 34 first start using your serial device to the point that it fails If you are keeping this data for your self you can record data as long as you want Note Unlike the Data Monitor window the Line Monitor Data Monitor window saves data as a graphic only Line Monitor Data Monitor cannot be saved as text at this time If you are developer that needs this feature contact Keyspan 8 Paste the contents of your data into a Windows program like WordPad or similar program You can then save this file and send it to Keyspan if needed If Keyspan has requested this info please contact your Keyspan representative on how best to send this file USA 19HS User Manual rev 3 11 08 Page 27 of
29. ial Assistant window 6 In the Keyspan Serial Assistant window you will see your adapter s COM port assignment You should see COMxxx IDLE or COMxxx BUSY Note the COM port address ie COM1 COM2 etc as you will need this information later IDLE message If you see the IDLE status message the Keyspan adapter is working and waiting for some pro gram to access the Keyspan COM port This is the normal state of the adapter If you look at your adapter s status light it will be blinking slowly 1 blink per sec to indicate that it is idle Proceed to the Making Your Keyspan Adapter Work With Your Serial Device section BUSY message If you see the BUSY status message the Keyspan adapter is working and some program has al ready gained access the Keyspan COM port If you look at your adapter s status light it will be on not blinking or blinking every time data is sent or received this can be a rapid blink or a blink every couple of seconds Assuming that your serial device s software gained accessed to the Keyspan adapter you should be able to start using your serial device right away In some cases it may be another program that is accessing the COM port before your serial device has had a chance to get to the COM port In these cases please read the Troubleshooting section in this manual for further assistance No Keyspan Adapters Detected message If you see the No Keyspan Adapters Detected status message there is a problem with
30. ial device has a different connector you may need a converter cable or adapter to connect your device to a DB9 port Please contact the manufacturer of your serial device for details Now that you have physically connected your serial device to the Keyspan adapter we need to con nect your serial device s software to the Keyspan COM port software Before we can do this we need to determine the Keyspan COM port If you already know the Keyspan COM port skip Step 2 2 Open Keyspan Serial Assistant utility START menu gt All Programs gt Keyspan gt Keyspan Serial As sistant You will be presented with the following window Keyspan USB Serial Adapter USA19H Assistant aiia Adapter Status Properties Port Mapping Diagnostics Help USA1SH 1 COM3 Idle Keyspan Serial Assistant window Alternate Method You can also use the DEVICE MANAGER in Windows to determine the Keyspan COM port COM ports are shown in the Device Manager under the PORTS COM amp LPT section Write down the COM port shown in the ADAPTER STATUS tab We will need this in the next step You can close the Keyspan Serial Assistant when you have noted your COM port Note COM ports are assigned on the basis of what COM ports software addresses are available on your computer Because of this your adapter may be assigned to COM3 on one computer and the same adapter will be assigned to COM9 on another computer COM port addresses can
31. ing This troubleshooting guide will guide you in solving problems with the Keyspan USA 19HS hardware and software installation Before you begin make sure that you have e installed the latest USA 19HS software available from our website e your USA 19HS adapter is connected to your USB port Note If you are downloading software from Keyspan s website make sure you download the USA 19HS driv ers Keyspan has drivers for other adapters such as the USA 19 USA 19Qi USA 19QW etc These drivers are not compatible with the USA 19HS 1 Open Keyspan Serial Assistant utility START menu gt All Programs gt Keyspan gt Keyspan Serial As sistant You will be presented with a window that looks like the following Keyspan USB Serial Adapter USA1 9H Assistant E a Adapter Status Properties Port Mapping Diagnostics Help USA19H 1 COM3 Idle Keyspan Serial Assistant window lt Option 1 gt The Keyspan Serial Assistant will show your adapter s COM port and status ie COMxx Idle or COMxx busy The IDLE message means that your serial device s software is not currently accessing the Keyspan port The BUSY message means that a program software has accessed the Keyspan COM port In most cases this means that you are ready to start using your serial device via the Keyspan adapter If you are not able to use your serial device contact Keyspan tech support If your COM port appears
32. l device s software to access the Keyspan COM port This is normal state On Steady Light The Keyspan adapter is BUSY In Not Blinking Use The adapter is being ac cessed by some serial device s software Green On Blinking Fast or Randomly The Keyspan serial port is sending and or receiving data USA 19HS User Manual rev 3 11 08 Page 8 of 34 Changing Your COM Port Address Overview In some cases you will find that your serial device s software does not look for all COM ports on your system For example some programs will only look for COM1 through COM4 If your Keyspan COM port is above your software s range your software will not be able to see your serial device In this case you have two options e upgrade your software to a version that can see all COM ports recommended e change the Keyspan COM port address Keyspan recommends that you at least try to get the latest version of your serial device s software before attempting to change the Keyspan COM port since most developers have upgraded their soft ware to be compliant with latest Windows serial communication APIs Developer Note If you are developer and want to make your software find all serial ports Keyspan has sample code that can be used for finding all COM ports whether they are Keyspan COM ports or not This infor mation can be found in the developers section on Keyspan s downloads page If you cannot get newer software for your
33. m 1 Open Keyspan Serial Assistant utility START menu gt All Programs gt Keyspan gt Keyspan Serial As sistant You will be presented with the following window USA 19HS User Manual rev 3 11 08 Page 9 of 34 Keyspan USB Serial Adapter USA19H Assistant E Adapter Status Properties Port Mapping Diagnostics Help p USAISH 1 COM3 Idle Keyspan Serial Assistant window This will show your Keyspan adapter and the current COM port number ie COM4 COM 5 etc 2 Click Port Mapping tab Once you are in the Port Mapping section select or highlight the Keyspan COM port that you wish to change T Keyspan USB Serial Adapter USA19H Assistant EMDR Adapter Status Properties Port Mapping Diagnostics Help Port Mapping tab with Keyspan Port highlighted With your Keyspan COM port highlighted select the new COM port number from the COM Port map ping for the selected adapter port pull down menu Keyspan USB Serial Adapter USA19H Assistant ff 5 Adapter Status Properties Port Mapping Diagnostics Help COM3 Idle Keyspan USB Serial Port COM3 F Show All COM Assignments This COM port is in use and currently Idle COM port mapping for selected adapter port Adapter Port Mapping Mode Plug amp Play Dynamic Delete All Keyspan USB Serial Adapter USAT COM Port Mapping pull down menu USA 19HS User Manual rev 3 11 08 Page 10 of 34 Once yo
34. nder other hardware unusable For step by step instructions on how to change a COM port address read the Changing Your COM Port Address section earlier in this manual Please make sure you read the sections about changing COM ports carefully Port Mapping tab Keyspan USB Serial Adapter USA19H Assistant eC 5 led Adapter Status Properties Port Mapping Diagnostics Help COM3 Idle _ Keyspan USB Serial Port COM3 l Show All COM Assignments This COM port is in use and currently Idle COM port mapping for selected adapter port X Adapter Port Mapping Mode Plug amp Play Instantiation Method Dynamic C Geographic Delete All Keyspan USB Serial Adapter USA19H COM Port Mappings COM Port list box The COM Port list box shows any connected Keyspan USB Serial Adapter its COM port number and COM port status You can also see any other COM port that have been assigned or reserved on your computer if you enable or check the Show All COM Assignment check box Show All COM Assignments check box Enable or check the Show All COM Assignments check box to display ALL of the COM port name and numbers that have been registered on your computer This will include COM ports for other devices Note You may have COM ports assigned or set aside for hardware that may not be installed on your computer depending on how your computer was setup by its manufacturer USA 19HS User Manual rev 3 11 08 Page 20 of 34
35. nt components of the Keyspan adapter This is normal during the the first installation of your adapter WINDOWS Tech Note During and or after the hardware installation the Windows New Hardware Wizard may ask you to install software several times Select Install the software automatically You may also get an additional prompt regarding logo testing click Continue Anyway if it appears Note that you may get this message several times Continue through all the Hardware Wizards that appear un til they stop appearing you may see up to 3 Hardware Wizards 4 When Windows has finished the installation of drivers for your adapter proceed to the Step 5 De termine Keyspan s COM Port Assignment USA 19HS User Manual rev 3 11 08 Page 3 of 34 Determine Keyspan s COM Port Assignment 5 We now need to determine which COM port was assigned to the Keyspan adapter The adapter s COM port is important because you will be telling your serial devices ie modem PDAs GPS etc to use the Keyspan COM port You can determine Keyspan s COM port assignment by using the Keyspan Serial Assistant utility Open Keyspan Serial Assistant utility START menu gt All Pro grams gt Keyspan gt Keyspan Serial Assistant You will be presented with the following window Keyspan USB Serial Adapter USA19H Assistant af x Adapter Status Properties Port Mapping Diagnostics Help age USA19H 1 COMS Idle Keyspan Ser
36. omputer If you disconnect the Keyspan adapter and connect it to a different USB port the COM port number of that Keyspan adapter will change This setting is recommended if you are using multiple Keyspan adapters and want the COM port numbers to remain the same Delete All Keyspan USB Serial Adapter Port Mappings button The Delete All Keyspan USB Serial Adapter Port Mappings button clears the Windows registry of all Keyspan USB Serial Adapter COM port numbers and Keyspan USB information This allows Windows to create new COM port assignments Note that this is an option for advanced users only If you are unsure about how this command will affect your computer please contact Keyspan Tech Support for further assistance Diagnostics tab The Diagnostic tab in the Keyspan Serial Assistant reports diagnostic information about your Keyspan adapter s software and hardware This information is useful if you are trying to solve problems with Keyspan s technical support staff The following is an explanation of the items in this tab Diagnostics tab Keyspan USB Serial Adapter USA19H Assistant EBR Adapter Status Properties Port Mapping Diagnostics Help Adapter Status Error Log Started in TX Only Mode 1 COM3 IN USE NOT IN USE t Completed With No Errors Clear Log Window I Log Debug Events Open Driver Events Window Open Data Monitor Window USA 19HS User Manual rev 3 11 08 Page 21 of 34
37. ore changing this setting read the TX Ack Advance Details section in this manual This section gives you detailed informa tion as to what this feature does and how it affects serial communication This setting is set per port ie if you have a multi port Keyspan adapter you can set one port to have one setting and an other port to use a different setting Once you make this change click the Update Configuration button to upload the new settings to your adapter USA 19HS User Manual rev 3 11 08 Page 18 of 34 Receive FIFO Buffer Size pull down menu The Receive FIFO Buffer Size pull down menu allows you to configure the number of characters which are stored in the card s First In First Out input buffer FIFO before they are made avail able to the computer The default value of this parameter is 16 The Receive FIFO improves the reliability of data transfer at high speeds You can turn this option OFF for performance reasons however this is not necessary in most cases If you are receiving data from your serial device at speeds of 9600 baud or lower you may want to set the Receive FIFO Buffer Size to None This setting is set per port ie if you have a multi port Keyspan adapter you can set one port to have one setting and another port to use a different setting Once you make this change click the Up date Configuration button to upload the new settings to your adapter Update Configuration button The Update Configuration button up
38. oved throughput This document describes the factors which a user should be aware of to guide their configuration of this feature The Problem In the case of a standard built in serial port the host CPU the brain of the computer can com municate directly with the serial hardware because the serial hardware is in the address space di rectly accessible to the CPU When the serial port has transmitted all the data in its transmit FIFO the buffer that holds characters waiting to be sent it interrupts the CPU which then adds more characters to the transmit FIFO with a minimal time delay By contrast in a USB to serial adapter information about the state of the serial port FIFO reaches the CPU by means of USB messages The USB subsystem in most computers delays the delivery of in bound USB peripheral to USB host computer USB messages by about 1 millisecond The impact of this delay on serial throughput depends on the baud rate At 9600 baud it takes about 1 millisecond to transmit a character If the serial adapter signals the host when it begins transmitting the last character in its FIFO the host learns about it at about the same time the character is actually fin ished being transmitted Since outbound USB host computer to USB peripheral USB messages are not subject to such a long delay the host can supply new data before the serial port has been idle for too long At higher baud rates however this 1 millisecond delay becomes
39. r in this document KEYSPAN means KEYSPAN a division of InnoSys Inc Hardware means the USA 19HS High Speed USB Serial Adapter Package Product means the Hardware and Documentation Limited Warranty on Hardware KEYSPAN s warranty obligations are limited to the terms set forth below KEYSPAN warrants this Hardware against defects in materials and workmanship for a period of Two 2 year s from the date of original purchase If you discover a defect KEYSPAN will repair this Hardware with either new or refurbished parts at no charge If KEYSPAN is unable to restore your product to good working order after a reasonable number of attempts KEYSPAN will at its option replace or refund the purchase price of your product To obtain service under this warranty you must do the following during the warranty period This warranty does not apply to damage caused by accident abuse misuse misapplication or serv ice including upgrades and expansions performed by anyone other than KEYSPAN if the product has been modified without the written permission of KEYSPAN if any KEYSPAN serial number has been removed or defaced or if you cannot provide proof of original retail purchase as described above THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED KEYSPAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANT
40. re Using The Data Monitor Feature Serial Port Pin Outs DB9 0 28 USA 19HS Pin Outs External Loopback Connector Information Specs High Speed USB Serial Adapier 29 Specs Package Contents Requirements Warranty Information Two 2 year s 30 Definitions Limited Warranty on Hardware How To Obtain Warranty Service Repair Notices FCC CE eCtc ccccccseceeeeseeeeees 31 United States FCC CE MARK DECLARATION OF CONFORMITY Canada Digital Apparatus EMI Standard VCCI Japan Australia New Zealand Copyright Trademarks SUPOTE esana AEAEE 34 Support Options US Based International Support Options Page 1 of 34 Introduction Overview Keyspan s USB to Serial Adapter technology allows you to connect serial devices to computers that lack serial ports Keyspan s drivers and firmware provide software addresses COM ports on Windows and Serial Ports on Mac for your devices to access Our USA 19HS is broadly recommended by serial device manufacturers due to its dependability and Best in Class compatibility The adapter is compatible with all RS 232 serial devices including mo dems GPS devices cell phones hand held scanners networking equipment console port graphics tablets point of sale devices touch screens UPS devices medical and scientific instruments indus trial process control devices building automation instrumentation and other serial devices Features include e Cer
41. serial device your only option is to change the Keyspan COM port This guide will show you how to change the Keyspan COM port via the Keyspan Serial Assis tant as well provide some details about COM ports in general How does the Keyspan adapter determine its COM port number Keyspan serial adapters create COM ports in the Windows registry just like the COM ports found on older computers When you first connect a Keyspan adapter the Keyspan adapter software reads the Windows registry to find an available COM port number If COM1 is not available it tries COM2 COM3 etc until it finds a COM port number that is available If your Keyspan adapter creates COM4 then COM1 though COM3 are busy or have been reserved for some piece of hardware or software ie an internal modem wireless connectivity etc In modern computers ie post Windows 2000 Microsoft reserves COM1 and COM2 Other things that reserve COM ports are things like internal modems internal external Bluetooth which usually re sever eight COM ports and other USB to serial adapters Notes Since every computer is different you may find that your Keyspan adapter is COM3 on one computer and COM10 on another computer To determine your Keyspan adapter s COM port assignment please use the Keyspan Serial Assistant Change COM Port via Keyspan Serial Assistant Note This is an advanced feature that requires you to have Administrator privileges on your sys te
42. ssistant contact Keyspan tech support for further assistance USA 19HS User Manual rev 3 11 08 Page 15 of 34 Uninstalling USA 19HS Software How To Remove the USA 19HS Software Uninstalling the Keyspan USA 19HS software is an easy process in Windows This process completely uninstalls all Keyspan software files and entries in your Windows registry The following process walks you through the process of uninstalling the Keyspan software 1 Disconnect the Keyspan USA 19HS Adapter from your USB port 2 Close any Keyspan program windows ie the Keyspan Serial Assistant IMPORTANT Make sure you complete steps 1 and 2 Uninstall will fail if you skip these steps 3 For 98 Me 2000 and XP open the Add Remove Programs control panel For Vista open the Programs And Features control panel 4 In the control panel locate the Keyspan USA 19HS software Then click the Uninstall Change but ton to begin the uninstall program Follow the instructions on screen to complete the uninstall process Note You may get an additional dialog asking you if you want to Repair Modify or Remove the software Select Remove and then click the Next button if you see this dialog appear USA 19HS User Manual rev 3 11 08 Page 16 of 34 Keyspan Serial Assistant Besides the required drivers the Keyspan USB Serial Adapter software installer installs an application called Keyspan Serial Assistant This application is used to Determine the status o
43. ted serial port and waits to receive it via a special Loopback connector You can find more information about this special Loopback connector in the Serial Port Pin Outs section in this manual IMPORTANT This test will fail if you did not make and connect a custom Loopback connector Int Loop Back Use this test sending and receiving data This test is performed within the Keyspan adapter hardware This test DOES NOT require a special Loopback cable Test Type box The Test Type box allows to specify how many times the selected test will be repeated when you press the Test button Use the Quick option to perform the test once To perform a subsequent test press the Test This Port button Use the Continuous option to repeat the test continuously To USA 19HS User Manual rev 3 11 08 Page 19 of 34 stop the test press the Stop Test button the Test This Port button becomes the Stop Test button during a test Test Speed pull down menu The Test Speed pull down menu allows to specify the speed baud rate at which the port will be tested at when you press the Test This Port button button Test Status box The Test Status box reports the test status or results of the selected COM port Port Mapping tab The Port Mapping tab in the Keyspan Serial Assistant allows you to change how COM port numbers are assigned to your Keyspan adapter The following is an explanation of the items in this tab Important Changing COM port assignments may re
44. th such protocols What Should I Use There are two ways you can configure Tx Ack Advance Standard If you re using a baud rate of 57600 or less you probably don t have a problem The 1 millisecond delay will not significantly affect your throughput and you can select this option This option is also a good choice if you are running an application in which throughput is not an issue or one in which guaranteeing 100 correct operation is important enough that you d prefer not to risk having prob lems Faster If you re using a baud rate above 57600 you can simply try increasing this setting and see whether it improves performance in which case great causes problems in which case don t use it or doesn t make any difference in which case it doesn t matter what you do USA 19HS User Manual rev 3 11 08 Page 24 of 34 Driver Events Data Monitor Features Overview The Keyspan Serial Assistant s Driver Events and Data Monitor windows provide information as to what serial data is being sent received by the Keyspan adapter the Data Monitor utility and what Keyspan specific actions the Keyspan adapter is using the Driver Events utility Both of these features are designed for Keyspan s use in troubleshooting complex issues with serial communication If you are having problems with a serial device Keyspan tech support may ask you to use one or both of these features This section describes how to use these featur
45. the Keyspan software and hardware is installed correctly You do not need to read the rest of this troubleshooting guide If you are having problems please contact Keyspan tech support for further instructions They will need to know your COM port number and it s status IDLE or BUSY lt Option 2 gt If the message NO KEYSPAN USB SERIAL ADAPTERS FOUND appears proceed to Step 2 2 Look at your Keyspan adapter hardware On the front of the adapter it will have the work Keyspan printed on it On the back of the adapter find the printed p n number located under USA 19HS User Manual rev 3 11 08 Page 14 of 34 the FCC and CE symbols lt Option 1 gt If your printed p n number DOES NOT show USA 19HS you do not have a USA 19HS Refer to the correct documentation for your adapter lt Option 2 gt If your printed p n number shows USA 19HS proceed to Step 3 WwW Open the Device Manager On Windows 2000 XP or Vista Open Device Manager by double clicking the System control panel Next click the Hardware tab and then click the Device Manager button This will open the Device Manager On Windows 98 98SE or Me Open Device Manager by double clicking the System control panel Next click the Device Man ager tab 4 In the Device Manager we are looking for any Keyspan related item that has a question mark exclamation mark or red X You do not need to open every heading Items with and X will appear on
46. their own lt Option 1 gt Nothing shows up for Keyspan adapter in Device Manager i e no Other Device or TUSB 3410 Boot Device In this case please change another USB cable and connect your Keyspan adapter to another USB port in your computer If you still have the same problem please contact Keyspan tech support for further assistance lt Option 2 gt Keyspan adapter appears in Device Manager as TUSB 3410 Boot Device This indicates that you have a defective Keyspan USB Serial Adapter Stop here and contact Keyspan tech support for fur ther assistance lt Option 3 gt Check the Other Devices heading you can expand this by clicking on the plus sign next to the heading and see if there any items with a question mark or an exclamation point If you have any items like this right click on each one and select the remove or uninstall command from the right click menu Once you have removed all items with a question mark or an exclamation point in Device Manager disconnect your Keyspan adapter and restart your computer Login as Administrator and disable any anti virus software when you get back to the desktop Re connect the adapter to a built in USB port and open Keyspan Serial Assistant Your Keyspan com port should now show up under the Adapter Status tab Your Keyspan USB Serial adapter now is ready to use If you still cannot see your Keyspan adapter in the Keyspan Serial A
47. tified Microsoft WHQL approved e High Speed Supports 230 Kbps twice the speed of a built in serial port e Detachable Cable Use adapter with any USB cable up to 5 meters long e LED Shows adapter status and data activity e Plug amp Play Appears as standard COM port e Mobile Easy to carry weighs just 2 oz e Bus Powered No external power adapter required e Analytic Tools Includes Windows line monitor and data trace software e Field Upgrade Easy to update over time with free software downloads e Easy Expansion Supports use of multiple adapters on one PC Specs e Connects to USB port on PC or Mac e Provides one male DB 9 RS 232 port for direct connection to serial device e Supports data rates up to 230 Kbps Package Contents e USA 19HS USB to serial Adapter e USB Cable Ato B cable 3 foot e CDROM includes software and electronic user manual Requirements e an available USB port e MacOS 8 6 9 2 2 e Mac OS X 10 2 8 10 3 x 10 4 x 10 5 x e Windows 98 98SE Me 2000 XP Windows Server 2003 x86 Vista 32bit and 64bit USA 19HS User Manual rev 3 11 08 Page 2 of 34 Software and Hardware Installation Installation Overview Installation is 3 part process where you will 1 install the Keyspan software 2 connect your adapter and 3 determine your adapter s COM port assignment This last step is important because this is COM port that you will tell your serial device to use Please follow the instructions b
48. tion which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult InnoSys Incorporated or an experienced radio TV technician for help Complies with 15 247 Operation is subject to the following two conditions 1 this device may not cause harmful interfer ence and 2 this device must accept any interference received including interference that may cause undesired operation CAUTION Changes or modifications to the KYRF TVUSB A and or TVREM 200C both part of USA 19HS package not expressly approved by InnoSys Incorporated could void the EMC compliance and negate the user s authority to operate this equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital de vice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that inter ference will not oc
49. u have selected the new COM port number the Keyspan software will ask you if you are sure you want to proceed IMPORTANT Please note that you can select any COM port you wish however you may notice that certain ports are in use This may mean that there is hardware connected to these COM ports or they have been reserved for the operating system or other software Changing the COM port mapping to a COM port that is in use may render any hardware and or software using that port inoperable Keyspan Serial Adapter Comport Remap Mapped COM Port Name Warning i You are about to change the COM Port name For the selected device from COM3 to COM1 4 Warning The port you re trying to assign to the selected Keyspan adapter is already in use by another device IF you continue serious problems may result Do you want to continue 3 Your COM port has now been changed to the new COM port number To confirm the change click the Keyspan Serial Assistant s Adapter Status tab to see the new COM port The COM port change is complete Change COM Port via the Windows Device Manager On Windows XP and Vista you can change your Keyspan adapter s COM port number via the Device Manager This requires the latest version of the Keyspan software version 3 7 or later This process accomplishes the same task as changing the COM port via the Keyspan Serial Assistant however certain users may prefer to use the Device Manager to change ports

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