Argus 6 – For Client End Users - Connecting Healthcare Providers
Contents
1. E Jones Melissa Letter 2015 09 05 4 Murray John 1994 05 05 Patient Test 1949 03 12 Reynolds Richard 1939 07 07 Smith Catherine 1967 05 02 Survive Will 1999 01 15 Test2 Test 1982 07 09 Test Fixed Test 1982 07 09 Williams Janet 1967 11 12 Williams Janet Letter 2013 11 20_1 Williams Janet Letter 2014 04 10_1 BERGOLD Christina LETTER 2013 08 08_1 Bergold Christina LETTER 2013 09 05 1 Bergold Christina LETTER 2014 02 25 1 Bergold Christina LETTER 2014 03 13 1 Carpenter Janine LETTER 2014 01 10 1 Daniels Richard LETTER 2013 09 26 1 Jones David Letter 2013 08 06_2 Jones David REPORT 2013 08 08_1 Kennedy Bernadette LETTER 2014 03 25 1 Kumaran Puja LETTER 2014 03 13 1 McPherson Rhonda LETTER 2014 04 09_ 1 Patient Test REFERRAL ACKNOWLEDGEMENT 2013 08 08_1 Reynolds Richard LETTER 2014 04 03_1 Williams Janet LETTER 2013 11 20_1 Williams Janet LETTER 2014 03 13 1 Clicking on a message will allow you to view it and print it if required Commercial in Confidence ARGUS Page 18 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL J ARGUS DAILY MAINTENANCE 5 1 Using Argus Message Manager 5 1 1 Monitoring Sent and Received Messages It is important to monitor the Argus Message Manager on a regular basis This will assist in ensuring that messages are being sent and received as expected Although notifications of problems will be emailed to the business contact for a Practice at the time they o2. T E 22 5 2 3 CSS 23 6 IMPORTANT ASPECTS OF ARGUS MAINTENANCE cccecceccecsesseceececeecsessececcecesseeeececeessesseeeeeesoesass 24 61 Keepme Arcus IR 24 6 1 1 Argus OF Practice 5 24 6 1 2 Changes to Server workstation CNVIFONIMENTS cccsseeeccccseeececeseseecscseeseccsaeesecssauesecssssuseesssausesssaaeessnees 24 6 1 3 Managing YOUF Argus SUDSCHDTION 24 7 TROUBLE SO IN tiara geese tere cea teeta Sec cae ees cele seat E tau suas AA cee eranness 26 IS STOO Cl E E E A E N A A E 26 7 1 1 POS El NOU LIONS os A 26 A2 85 661 6 3 6 1 27 7 2 1 Argus Error WO CICA OS R 27 8 HOW TO CONTACT ARGUS cc ceccecceccecsecsecsececcecsecsecsececeecsesseceeeecsesseeeececeecsesseseececesseeeeeeceessesseneeeeseesaes 2 ARGUS Commercia
3. cccccccssecccesececeeececeeceeeeececeecessuecessuecensneces 7 3 2 Adding a Recipient to your Argus Address Manager cssccccsssseccccessecccsesececcueeececeueseceesueeceesaeaeceeseaaeceesaeaeeeesaaagess 7 4 INGAR U WOR AE AE E E E A 10 41 Sending a letter or report Via AreuUs Word ccccccssseccccsesecceceeesccecsuseeceseuaeeeeeseasecessueeccesauseceesausecessaueceesauaseessansses 10 4 2 Receiving and processing incoming Messages in Document Manager ssecccccssecccceesecceceeseccesaueeceeeeueeeeessagsees 15 4 3 Viewing Sent Messages in Document Manager sccccsecccssccesccceecccseceseecceeeesseceseceeeecssuceseecesaecesueeseusesseeeaeeessesenes 18 5 ARGUS DAILY MAINTENANCE cceccecsecsecsececcecsessecsececeessessececcessusseeeccusesseseececeessesseeucceseesseseeeesoesass 19 5 1 Using Argus Message 19 5 1 1 Monitoring Sent and Received Messages ccccsseeecccnnneeecccsnessesesnsseeenauseesenausesensussecssauesecsssuasecsssaaseessnaes 19 SA Arus Messa e oi N AN 21 5 2 1 PITS CE IG tec EATE 21 5 2 2 TS POC EEE
4. Bergold Christina Letter 2013 08 08_1 Bergold Christina Letter 2014 02 25_1 yj Carpenter Janine 1962 07 10 gt Carpenter Janine Letter 2014 04 03_1 Citizen Roger 1938 05 01 Johanssen Albert 1953 08 10 Jones David 1946 04 03 Jones Melissa 1979 08 12 Murray John 1994 05 05 Patient Test 1949 03 12 Reynolds Richard 1939 07 07 Smith Catherine 1967 05 02 Survive Will 1999 0 1 15 Test2 Test 1982 07 09 Test2Fixed Test 1982 07 09 Williams Janet 1967 11 12 Williams Janet Letter 2013 11 20 1 it H E p p H E p p 6 The Export option will open a Save dialog box where you need to choose the folder to which you will save the document Once chosen clicking on Save will create another folder within your chosen folder with a folder name as per this example Jones Melissa Letter 2013 09 05_1 Inside this folder the document will be saved with the same name in RTF format RTF format can be opened in Microsoft Word 7 The Print option will automatically print one copy to your default printer Commercial in Confidence Page 17 of 27 ARGUS ARGUSWORD and DOCUMENT MANAGER USER MANUAL 4 3 1 The reports and letters you send out via ArgusWord are listed in the Sent Messages folder which appears under the Actioned Messages as shown here Viewing Sent Messages in Document Manager Sent messages 17 Check for New Messages E
5. Kinetic Health Melbourne CBD EE DR Penelope Roberts Ballarat amp District Aboriginal Cooperative MR Josh Strom Argus V6 DCA QA DR Derek Wooff University of Melbourne Shepparton Medical gt Document Title Report Referral Letter Date Laurence Carter Letter 08 04 2014 e g Radiology Report Referral Letter dd mm yyyy Print after sending m Reference 4 Complete all the Patient Details fields and then choose the Recipient from the Contacts list on the left and click the Add To button to select your Primary Recipient The Contacts list is made up of all the entries you have previously added to your local Argus Address Manager Click OK Alini Argus o 0 Ms Rhonda McPherson E Sibi Primary Recipient MR Tim Beaston Argus Test Site QA12 MR Laurence Carter Argus V6 Live QA MS Helen Brownbill Ar QA Add gt MR Laurence Carter Argus V6 Live OA DR Wanda Grabinska Bairnsdale Medical Group DR Michael Keith Hocking Collins Place Medical Clinic MR Arthur Johnston Argus V6 Live QA Dr Helena Johnston Coffs Harbour Women s Health Centre MR Peter McMaster Argus V6 DCA QA Add Cc gt DR Victoria Nahamkes Kinetic Health Melbourne CBD DR Penelope Roberts Ballarat amp District Aboriginal Cooperative MR Josh Strom Argus V6 DCA QA DR Derek Wooff University of Melbourne Shepparton oar Cc Recipients Document Title Report Referral Letter Date Lauren
6. 10_1 and then after clicking the Refresh button As you can see that message has moved into a folder under Actioned Messages entitled Williams Janet 196 7 11 12 Lastname Firstname DOB NOTE any future incoming correspondence regarding this patient will also be filed in this folder ARGUS Commercial in Confidence Page 16 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL Inbox Messages 5 Messages El jg Inbox Messages Fe El E E E F __ Jones Melissa Letter 2014 04 10_ 1 Tests Test LETTER 2014 01 07_1 Test Test LETTER 2014 01 06 1 Test Test LETTER 2013 08 30_1 Actioned Messages Bergold Christina 1978 04 03 Bergold Christina Letter 2013 08 08_1 hs Bergold Christina Letter 2014 02 25 1 Janine 1962 07 10 B Carpenter Janine Letter 2014 04 03_1 Citizen Roger 1938 05 01 Johanssen Albert 1953 08 10 Jones David 1946 04 03 Jones Melissa 1979 08 12 Murray John 1994 05 05 Patient Test 1949 03 12 Reynolds Richard 1939 07 07 Smith Catherine 1967 05 02 Survive Will 1999 91 15 Test2 Test 1982 07 09 Test2Fixed Test 1982 07 09 Williams Janet 1967 11 12 Sent Messages Inbox Messages 4 Refresh Check for New Messages g Messages a Inbox Messages Jones Melissa Letter 2014 04 10_1 Test3 Test LETTER 2014 01 07_1 Test2 Test LETTER 2014 01 06 1 Test Test LETTER 2013 08 30_1 Actioned Messages Bergold Christina 1978 04 03
7. ABN 11 222 333 4444 Suite 5 Enterprise Centre Ph 03 5335 2221 University Drive Fax 03 5335 2211 Mount Helen VIC 3350 Argus argus ajpsych com au Ctrl Alt T Ctrl Alt F Ctrl Alt L Ctrl Alt D patient etait Ctrl Alt P Dear MR Laurence Carter Ctrl Alt T Ctrl Alt L Thank you for referring I had my first appointment with her on March 18 2014 and have also seen her twice since then We are concentrating on strategies to assist with minimising her anxiety She is finding this useful and appears committed to this series of sessions I will continue to keep you informed of progress Sincerely ArthurJohnston PhD FAPS Clinical Psychologist ARGUS Commercial in Confidence Page 12 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 7 You can also use the Argus menu accessible via the Add Ins toolbar in Microsoft Word to enter these details or refer to the listed shortcuts within this menu to assist you with remembering the keyboard shortcuts 1 Save and Print Letter F10 2 Save Letter 3 Argus Send F12 Copy Letter F11 Properties Settings Version Paste Patient Title Ctrl Alt T Paste Patient FirstName Ctrl Alt F Paste Patient LastName Ctrl Alt L Paste Patient DOB Ctrl Alt D Paste Author Ctrl Alt A Paste Primary Recipient Ctri Alt P Paste Ces Ctrl Alt c Paste Report Date Ctrl Alt R Paste Reference Ctrl Alt 8 Once you have completed the letter report then it is a simple matter to send
8. Jones David 1946 04 03 Ms Williams has reported ongoing difficulties with management in her workplace This is causing sleep disturbance increased alcohol Jones Melissa 1979 08 12 intake and general anxiety She appears eager to develop ways to deal with these chronic problems Murray John 1994 05 05 Other Notes eg current services Patient Test 1949 03 12 Reynolds Richard 1939 07 07 Smith Catherine 1967 05 02 Survive Will 1999 01 15 Test2 Test 1982 07 09 Preferred language is Insurance Test2Fixed Test 1982 07 09 Williams Janet 1967 11 12 ent Messages Interpreter required No DVA Number Pension Card Number Medicare Number Consent to referral and sharing of relevant information Yes Attach Patient Consent Form if restrictions anniv 4 w 5 New messages are moved from the Inbox Messages list to the Actioned Messages list after you have either viewed printed or saved them 5 1 You decide which of these actions will move the message by choosing from the Actions menu item In the instance seen below the messages will be moved after being viewed E D File Export Settings a OILY View mi kT Export Print View Export Print Patient Name Willams Janet 0 13 11 1967 F 5 2 To illustrate here are the Inbox Messages whilst viewing the document regarding Janet Williams sent on April 10 2014 displayed as Williams Janet Letter 2010 04
9. Provider ID t Email ty HPI O ty Argus V6 Live Allied Health Social Work laurence test argusconnect com au Argus V6 Live Allied Health Social Work Carter Laurence laurence test argusconnect com au Argus V6 Live Allied Health Speech pathology therapy A laurence test2 argusconnect com au Argus V6 Live Allied Health Speech pathology therapy Johnston Arthur Argus V6 Live General Practice GP doctor Argus V6 Live General Practice GP doctor Brownbill Helen _ Argusconnect Support Allied Health Audiology anna get argusconnect com au 8003629900017878 Connectingcare Online System Community Health Care Health information referral PKI Test Service to LC Connectingcare Icarter data com au Connectingcare Online System Disability Support Acquired brain injury information referral PKI Test Service to SW Connectingcare Show 50 rows per page Update ARGUS Commercial in Confidence Page 9 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 4 USING ARGUSWORD ArgusWord enables you to compose letters and reports directly within Microsoft Word as you do any other sort of document You can then easily send these documents electronically and securely via the Argus network 4 1 Sending a letter or report via ArgusWord 1 When ArgusWord is installed you will have access to an Argus compatible Microsoft Word template from which you can specifically design further templates to produce letter
10. Received All Messages Received Processed Messages Recipient Received Non Processed Messages Bla eres Fen Received Non HL Messages Received Acknowledgements ARGUS Commercial in Confidence Page 19 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 3 The Message Manager has the following standard views TIP HL7 messages are the clinical messages sent and received by Argus for example referrals and reports Sent All Messages This will display ALL sent messages regardless of status or purpose Sent HL7 Messages Not Yet Sent This is a list of any messages awaiting initial sending Sent Acknowledged HL7 Messages This is a list of messages that have been successfully acknowledged by the recipient s Argus software Sent HL7 Messages Awaiting Acknowledgement This is a list of messages successfully sent but awaiting acknowledgement receipt by the recipient Sent Failed HL7 Messages No Acknowledgement This is a list of messages that have reached the maximum resend limit with no response from the recipient This usually indicates an issue at the recipient s end See Argus Messenger Common Error Notifications Sent Non HL7 Messages This is a list of system messages i e Acknowledgements Error notifications etc Received All Messages This will display ALL received messages regardless of status or purpose Received Processed Messages This is a
11. it from within Microsoft Word File Home Insert Page Layout References Mailings Review View Developer Add Ins Menu Commands Toolbar Commands Ir 2 1 Arthur Johnston Patient Report a As shown above access the Argus menu via the Add Ins toolbar this example is from Microsoft Word 2010 other versions of Word may appear differently __ Argus 1 Save and Print Letter F10 2 Save Letter 3 Argus Send F12 Copy Letter Fil Properties Settings Version Paste Patient Title Ctrl Alt T Paste Patient FirstName Ctrl Alt F Paste Patient LastName Ctrl Alt L Paste Patient DOB Ctrl Alt D Paste Author Ctrl Alt A Paste Primary Recipient Ctrl Alt P Paste Ccs Ctrl Alt C Paste Report Date Ctrl Alt R Paste Reference Ctrl Alt ARGUS Commercial in Confidence Page 13 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL b Alternatively press F12 c This dialog box will appear Send letter via Argus L_ 33 Argus or This document will be sent via Argus to To Laurence Carter Subject Attach Encrypt Sign we Just press the Send button d This confirmation will also appear ArgusWord will send a copy of this document to MR Laurence Carter Click OK ARGUS Commercial in Confidence Page 14 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 4 2 Receiving a
12. list of all messages successfully processed and exported Received Non Processed Messages This is a list of messages that were unable to be processed this can be due to decryption or export issues etc Received Non HL7 Messages This is a list of regular messages usually not intended for Argus i e incorrectly sent messages mail server rejection notice etc Received Acknowledgements This is a list of the acknowledgement messages sent back by the recipients Argus software to indicate successful receipt of the message ARGUS Commercial in Confidence Page 20 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 5 2 Argus Message Cycle 5 2 1 The Sending process Argus works as a service and does a send receive cycle every 20 minutes this cycle can be followed in the Message Manager A message progress can be followed using the legend at the bottom of the Message Manager ACK Status Legend Encryption Status Legend Message Not Yet Sent G Encrypted E Acknowledged A Unencrypted no icon Awaiting Acknowledgement 6 Failed No Acknowledgement X ACK Not Required no icon Process Flow ACK Status When a message has been added to the Argus database and is waiting a oe to be sent in the next cycle the red clock will appear Once Argus has completed its 20 minute cycle the message will have AAEE E been sent and will now display a yellow clock The recipients Argus installation will then receive and decrypt
13. subscription our Argus Support team are easily able to help you ensure your Argus is going to keep working despite the changes happening in your organisation 6 1 3 Managing Your Argus Subscription Keeping your Argus subscription up to date ensures you have full support and a fully functional Argus installation including future upgrades and patches Your Argus software will advise you when your subscription is approaching expiry Additionally a few weeks prior to expiry an email notification of your subscription expiry date will be sent to your nominated contact email address ARGUS Commercial in Confidence Page 24 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL To renew your subscription simply follow this link httos www argusconnect com au subscription existin Or go to our main website www argusconnect com au and click on Existing Customers You will be prompted for your Argus Customer ID if you do not have this please contact us and we will assist you Follow the prompts and you will be presented with a quote prior to payment Alternatively if you would like a costing quote please contact Sales on 03 9037 1000 or argus argusconnect com au Subscriptions include the following benefits e Full technical support of the Argus Software All future software upgrades and new version releases available online e No time limit or number of call limit for remote support enquiries e Problem resolution
14. Argus 6 For Client End Users ARGUSWORD AND DOCUMENT MANAGER USER MANUAL ARGUS 25 March 2015 Version 1 1 DOCUMENT CONTACT ARGUS Greenhill Enterprise Centre University Drive Mount Helen VIC 3350 T 03 9037 1000 F 03 5335 2211 W argusconnect com au HEALTHCONNEX Level 1 355 Spencer St West Melbourne VIC 3003 T 03 8317 8100 F 03 8317 8101 W ehealth data com au ARGUSWORD and DOCUMENT MANAGER USER MANUAL This publication remains the property of the authors and is provided under specific contract only No part of this publication may be reproduced distributed transmitted or stored electronically or mechanically for any purpose on any media in any form or by any means whatsoever without the explicit written authority of the authors being first had and obtained Information in this publication and the products and procedures described herein are subject to changes without notice The publication and information in the publication must be distributed to authorised persons only and held in confidence by them The information contained herein shall be used only for the express purpose described within the contract HEALTHCONNEX assumes no responsibility or liability for damages arising from the inability to use this publication or for any omissions from and errors in this publication Commercial in Confidence ARGUS Page 1 of 27 DOCUMENT HISTORY Version 0 1 0 2 1 0 1 0 1 1 Release Date 28 M
15. Note that summary information is viewable above the Inbox when a message is selected lim File Export Settings Actions By ab Argus Export Print View Document Manager Williams Janet Letter 2014 04 10 1 Viktorian Statewide Reverral Form General Practice version 23 GP Referral Referral Date 10 04 2014 GP Review Date Patient Name Williams Janet D O B 12 11 1967 Address Feedback Requested Yes Referring General Practitioner Phone Name Mr Laurence Carter Provider No 0319352K Home i Address Suite 4 Greenhills Entreprise Centre University Drive Phone 03 9321 1234 Mt helen 3350 Fax Phone 0353352221 Fax Email Business Refresh Check for New Messages Service requested Messages Counselling for dealing with a stressful workplace A hier secre moe sa Letter Or Patient client details Test3 Test LETTER 2014 01 07_1 Test2 Test LETTER 2014 O1 06_1 Name Janet Williams Address 12 Bakery Road Test Test LETTER 2013 08 30_1 Date of Birth 12 11 1967 Vermont 3133 a Actioned Messages Preferred name s Janet Phone Work ristina 1978 04 03 Sex Female Mobile Bergold Christina Letter 2013 08 08_1 me KA Bergold Christina Letter 2014 02 25_1 g Carpenter Janine 1962 07 10 Alternative Contact gt Carpenter Janine Letter 2014 04 03_1 Sii Citizen Roger 1938 05 01 Johanssen Albert 1953 08 10 Reason for patient referral
16. ar 2014 2 Apr 2014 11 Apr 2014 9 Sep 2014 24 Sep 2014 Commercial in Confidence Modified By Laurence Carter Joshua Strom Laurence Carter Col Burton Anna Kirsteuer ARGUSWORD and DOCUMENT MANAGER USER MANUAL Description Initial draft Review Final version for use Edit Branding Final Review ARGUS Page 2 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL CONTENTS 1 PREPAC E sates ee secs tnee oe epee ees oat oa sane eoaeo niece nus unaane E esue eearc anes neeeceaenosdeacaesuaaaceie 4 1 1 58 4 L2 Hem oand OE OT 4 Meso as ied 4 124 Who ienn A Cenan ENNEA 4 2 RO DACT ON E A EEE EEE 5 EN N AAE A AA E A 5 L HON 5 2 3 Who Does It Let Me Communicate With cccccccssssccccceeccecceesececaeeeececseesecessueeceeeueeceesseeeeesueneceesaeacesseaneseesaganses 6 3 BASIE ARGU FUNCTONALITY 7 3 1 Confirming readiness of other Argus users to receive electronically
17. by phone email or remote access e Support during normal business hours Monday Friday 9 00 am 5 00 pm AEST ARGUS Commercial in Confidence Page 25 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL fa TROUBLE SHOOTING 7 1 Trouble Shooting Basic 7 1 1 Basic Argus Error Notifications Error Description Maximum Resend Limit Reached Argus has not received an Acknowledgement from the intended recipient after multiple sending attempts Address Book Update Failure The Address Book Auto Update service was unsuccessful Commercial in Confidence Page 26 of 27 Action This usually indicates an issue with the recipient s Argus You should contact the Argus Support team on 03 5335 2221 to resolve the issue This indicates that there was a problem communicating with the Argus Users Directory Once a day Argus makes a connection to the central Argus server to confirm all entries in the local Argus Address Book are correct If for whatever reason the connection cannot be made this email is sent This error is only a problem if it occurs once a day every day ARGUS ARGUSWORD and DOCUMENT MANAGER USER MANUAL 7 2 Trouble Shooting Intermediate 7 2 1 Argus Error Notifications Error Description Action Rule Failure Notification Argus was unable to deliver received Confirm the drop directory exists and correspondence to drop directory has write permission for all network users If problem stil
18. ccur regular checking of the Argus Message Manager is an important part of risk management 1 Access the Argus Message Manager by clicking on this icon normally on the Desktop of the computer which has Argus installed The icon looks like this not to be confused with Argus Messenger Note The default login details are argus and argus 2 You can change the Main Message View by choosing from the drop down as shown here Message Manager View Messages This page allows you to review messages sent or received by ArgusMessenger To refine the message view select an option from the Main message Views list For more detailed searching options click the Advanced Search link To view the details of a particular message click its entry in the table To print the Clinical Document associated with a message check one or more checkboxes in the table below and click the Print button To resend a previously sent message check one or more checkboxes in the table below and click the Resend button gt View SMD Messages gt Configure Message Manager Settings gt Argus Management Portal 5 Log Out Main Message Views Sent HL Messages Not Yet Sent Sent All Messages Sent HL Messages Not Yet Sent Sent Acknowledged HL Messages Sent HL Messages Awaiting Acknowledgement Sent Failed HL Messages No Acknowledgement Advanced Search Sent Non HL Messages et eee ee
19. ce Carter Letter 08 04 2014 e g Radiology Report Referral Letter dd mm yyyy Reference 3 oY NEP McPherson 842014102132 Print after sending Cancel ARGUS Commercial in Confidence Page 11 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 5 A Save As dialog box will appear with a suggested File name based on the Patient s Last and First Name and today s date as highlighted here 3 9 s Ji Support jobs Correspondence Out April June 2014 v Search Correspondence Out A P i Organize v New folder Microsoft Word Documents library Bien Folder Correspondence Out April June 2014 Ft Favorites Desktop Downloads No items match your search T H Recent Places Libraries Ea Documents Music a File name McPherson Rhonda Tuesday 8 April 2014 docx X Save as type Word Document docx Authors Laurence Carter Tags Add a tag Maintain E Save Thumbnail compatibility with previous versions of Word e w G Gowen Either accept this or change the File name and then confirm or change where you will be saving this document then click Save 6 One ofthe useful features of ArgusWord is the ability to use keyboard shortcuts to enter Patient Recipient and Document details as illustrated here Arthur Johnston Patient Report ArthurJohnston Provider No ADBC1234 Clinical Psychologist
20. ffer you Argus would like your feedback positive and negative about this guide and about any other aspect of our products Please email your feedback to argus argusconnect com au 1 4 Who should use this document This document is intended for use after a formal Argus Training session or webinar This is a detailed step by step guide with relation to using Argus alongside ArgusWord Intended Audience Argus End Users with Basic Intermediate Advanced working knowledge of IT systems 1 Clinical Managers 2 Administrators 3 Practitioners 4 Medicare Locals ARGUS Commercial in Confidence Page 4 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 2 INTRODUCTION 2 1 What Is Argus Argus is encryption software that facilitates secure electronic communication of patient related information between healthcare providers For practitioners with a Patient Management System or Clinical software electronic correspondence can be viewed and filed electronically against a patient file saving time opening envelopes scanning documents and maintaining paper files Argus is developed to NEHTA s Secure Message Delivery SMD specification published by Standards Australia providing end to end SMD delivery Backward compatible Argus ensures healthcare providers at varying stages of eHealth adoption can continue to communicate 2 2 How Argus Works Argus enables healthcare providers to electronically exchange clinical documents securely via e
21. hould note that the Argus Address Book has two ways to view your entries The first way as shown here is titled Your Address Book this will display Practices that are still using Argus 5 and whom are not SMD complaint You will notice a Copy Email link next to each Practitioner email address as highlighted ARGUS ADDRESS MANAGER 3 Help i About Licence Subscription Agreement Argus Address Manager Your Address Book Argus This page shows the entries you currently have in your Argus address book To delete select one or more entries and click the Remove Selected Addresses button in the table below To search the Human Services Directory and add more entries to your address book click the Add Addresses link Addr ess Manager yf Add Addresses gt View SMD Addresses ay View Printable Address Book Log Out Your Argus Address Book 7 87 lo Remove seeded Addresses Refresh u Site Name Service t Practitioner t ProviderID Email n HPI O _ Argus Test Sites General Practice GP doctor anna get argusconnect com au Copy Email Argus Test Sites General Practice GP doctor Beaston Tim anna get argusconnect com au Copy Email Argus Test Sites General Practice GP doctor Kirstever Anna anna get argusconnect com au Copy Email _ Ballarat amp District Aboriginal Cooperative General Practice GP doctor argus badac net au Copy E
22. ion III Change in Practice Manager and preferred contact details IV Changes to your organisation details such as phone number address etc This is to ensure the Argus Users Database is up to date and senders are able to locate the correct recipient at the correct location 6 1 2 Changes to server amp workstation environments The Argus software may need to be updated to work in co ordination with any changes at your organisation It is important to inform Argus of any of the following changes to your server environment e Changing clinical software and or Internet provider o Argus may need to be reconfigured when changing your clinical software and or dedicated Argus email address or error notification address e Major system upgrades O Some upgrades including Operating System changes can cause an effect on your Argus Software therefore it is beneficial to advise us of any upcoming changes e New workstations have been installed o The Argus software may need to be reinstalled or reconfigured on your new workstation computers e Changing file drop file pickup directory o If the directories for incoming and or outgoing messages are altered Argus will need to be reconfigured to work with the new directories e Server upgrades replacements o Please ensure you inform us of any major server upgrades PRIOR to turning off the existing server as we will need to take a backup of the current installation database When you have an Argus
23. is case the message may have been sent from a non encrypted messaging system or it could be an Acknowledgement received in response to a message you ve sent Messages that have not been processed do not display an icon ARGUS Commercial in Confidence Page 22 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 5 2 3 Message Actions Resending Messages Any messages sent by Argus can also be marked for resending from both the main Message View page and also from the Message Detail page Select one or more sent messages by ticking the checkbox and click the Resend Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for resending Messages will be resent the next time Argus performs a mail synchronisation Reprocessing Messages Any messages received by Argus can be marked for reprocessing from both the main Message View page and also from the Message Detail page Select one or more sent messages and click the Reprocess Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for reprocessing Messages will be reprocessed the next time Argus performs a mail synchronisation Viewing Received All Messages 15 Once completed the below image will appear beside the message Ee Reprocessing Archiving Messages Argus will automatically Archive successfully completed messages from both sent a
24. l in Confidence Page 3 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 1 PREFACE 1 1 About Us Argus division of HealthConnex operates to deploy install support and develop Argus a computer program that enables health service providers to securely exchange clinical documents between their computer systems Argus seamlessly integrates with existing clinical software and speeds up reporting processes saving time and resources as well as encouraging co operation between providers Our aim at Argus is to offer a common messaging option for all Australian healthcare providers which is equally available and affordable to anyone whilst adhering to principles of standards transparency of technology and interoperability Argus has a charter to serve the Australian healthcare community by providing secure messaging facilities which maximise the efficiency of delivery of healthcare by the sharing of clinical information between providers at as low a cost as possible as seamlessly as possible 1 2 Help and Support Argus provides a central point of contact for software assistance and the resolution of software issues As part of this Argus offers a variety of professional services online resources and availability to experienced product specialists who are ready to action your service requests Contact Information Web https www argusconnect com au content contact us Phone 03 9037 1000 1 3 Feedback To help us improve what we o
25. l persists contact Argus Support team HOW TO CONTACT ARGUS If you require any further information or assistance please contact Argus staff on one of the following methods Phone You can phone Argus on 03 9037 1000 your enquiry should typically be able to be answered within 1 business day Email You can email Argus at argus argusconnect com au your enquiry may take 1 5 business days for a response Online Argus has an online contact form which will help direct your enquiry to the appropriate people you can submit your enquiry here https www argusconnect com au content contact us ARGUS Commercial in Confidence Page 27 of 27
26. list click in the checkbox next to the required practitioner s name so the box es now contain a tick and then click on the Add selected entries to Address Book button as shown here S P wer ices Aare e A Paa N j F Argus Test Site Support group s Support groups Brendan Price Suite 3 15 30 Unj Argus Test Site Support group s Support groups Tim Beaston Beaston Tim Suite 3 15 30 U 4j Argus Test Site Support group s Support groups Tim Beaston Suite 3 15 30 U Brownbill Helen F Argus V6 Live General Practice GP doctor 9 University Drive Carter Laurence a Argus V6 Live Allied Health Social Work 9 University Driv Johnston Athur Argus V6 Live Allied Health Speech pathology therapy 9 University Drive Add selected entries to Address Book Show 50 rows per page Update 7 Repeat the process to populate your address book with all the practitioners to which you wish to send to 8 Click on Return to SMD Address Book ARGUS Commercial in Confidence Page 8 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL Return to SMD Address Book 8 Log Out 9 Back at your Argus Address Book screen you need to copy the email for a Practitioner before switching over to Medical Director to create or update their Address book entry to ensure you can send to them electronically from within Best Practice You s
27. mail Ballarat amp District Aboriginal Cooperative General Practice GP doctor Roberts Penelope argus badac net au Copy Email Connectingcare Online System Community Health Care Health information referral PKI Test Service to LC Connectingcare iIcarter data com au Copy Email Gastroenterology Services Tasmania Specialist Medical requires referral Gastroenterology amp Hepatology 569127 argus net au Copy Email Show 50 rows per page Update The second way is titled Your SMD Address Book and is accessed by clicking on the View SMD Addresses link as highlighted above Your SMD Address Book will list other sites that have also upgraded to Argus 6 As shown below this view does not include the Copy Email link so you have to select the email and copy to the clipboard Argus Address Manager Your SMD Address Book Argus This page shows the entries you currently have in your Argus address book To delete select one or more entries and click the Remove Selected Addresses button in the table below To search the Human Services Directory and add more entries to your address book click the Add Addresses link Addr ess Manager WAdd Addresses gt View Email Only Addresses ah View Printable Address Book Log Out Your Argus Address Book 9 86 CE Remove Selected Addresses Refresh Ty ap Site Name t Service t Practitioner t
28. ncrypted email or SMD reducing the costs associated with stationery printing faxing and posting reports Electronic transmission speeds up the delivery of patient information whilst providing clarity that is often lost with poor handwriting and fax rendering ARGUS Commercial in Confidence Page 5 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 2 3 Who Does It Let Me Communicate with Used by Allied Health General Practitioners Hospitals Practice Nurses Pathology Radiology and Specialists to name a few Argus enables communication between health and care professionals delivering admission notifications medication reviews care plans event notifications ED and discharge summaries reports referrals patient progress notes Health Provider Directory HPD amp National Health Service Directory NHSD Hospitals General Practice Specialists and Allied Health ARGUS Commercial in Confidence Page 6 of 27 3 3 1 ARGUSWORD and DOCUMENT MANAGER USER MANUAL BASIC ARGUS FUNCTIONALITY Confirming readiness of other Argus users to receive electronically It s important to contact the Practice in person prior to your first electronic message to them to confirm that they have integrated receiving electronic messaging into their Practice routine In most instances they will have done this however it is important to clarify Adding a Recipient to your Argus Address Manager To be able to send to othe
29. nd processing incoming messages in Document Manager Document Manager is an application that manages your incoming correspondence sent via Argus It provides a simple way to view and if necessary to save and print these incoming documents 1 When Document Manager is installed it is set to run automatically in the background You can access it anytime from the System Tray area on the desktop lower right hand corner of the screen The icon for it is highlighted here ele 5 g eon il Customize 1 1 To start Document Manager right click this icon and choose Open Document Manager as highlighted here _ Enable Disable Argus Version 6 Support b Open Document Manager Exit Je oN A ih Customize File Eapent Settings Actions TE Argus Export Print View Document Manager Patient Name D 0 B Address Phone Home Business Inbox Messages 5 Refresh Check for New Messages ARGUS Commercial in Confidence Page 15 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 3 Double click on Inbox Messages highlighted above to view New Messages 4 per below 4 1 A Click on one of the message items listed in the format of Patient Lastname Firstname Date Received and a number to view the received document 4 2 B View the document in the viewing pane on the right hand side 4 3 C
30. nd received views at a pre configured interval this is usually every 28 days Individual messages can be archived from the Message Detail page in the Argus Message Viewer Click the Archive Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after archiving the selected message Deleting Messages Any messages sent or received by Argus can be marked for deletion from the Message Detail page in the Argus Message Viewer Click the Delete Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after deleting the selected message Or select one or more messages from the main Message View page and click the Delete Selected button The Message Viewer will display an informative message if the selected messages were successfully deleted ARGUS Commercial in Confidence Page 23 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 6 IMPORTANT ASPECTS OF ARGUS MAINTENANCE 6 1 Keeping Argus Informed 6 1 1 Notifying Argus of Practice Changes 1 As Argus utilises the National Health Services Directory containing thousands of organisations and practitioners it s important that we keep the directory up to date Therefore please ensure you inform Argus of any changes regarding your practitioners and or organisation 2 For example New doctors at your organisation Doctors who have left your organisat
31. r Argus recipients you must first add them to your local Argus Address Manager Access the Argus Address Manager by double clicking on the icon normally on the Desktop of the computer which has Argus installed The icon looks like this Default username is argus and default password is argus To look up Argus recipients you need to click on Add Addresses W Add Addresses View Email Only Addresses g View Printable Address Book Log Out Type in the name or part name of the practitioner or practice you d like to add in the example shown below the search term is argus then click on the Search the Human Services Directory all Argus users are listed in this national directory Tip Do not enter a search term and hit the Enter key you need to click the Search the Human Services Directory button to return results ARGUS Commercial in Confidence Page 7 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL Search Options Practice or Practitioner Name Note that you can also click on the drop down showing Practice or Practitioner name to choose a different way to search the Directory as shown here Search Options Practice or Practitioner Name Practice or Practitioner Name Practitioner Given Name Practitioner Surname Suburb Postcode Medicare Locals and Divisions Medical Specialty Email or Provider ID State Service Type HP LO or 6 Inthe results
32. s and reports that can be sent via Argus Here is an example of two templates that have been placed on the Desktop in this instance they have been created by an Allied Health Practitioner to allow them to easily send an acknowledgement of a received referral and to subsequently produce a report Allied Health Referral REpormdot Acknowledg Ement dat 2 Double clicking one of these template icons will create a new document in Microsoft Word 3 An ArgusWord dialog box will be displayed requiring you to complete A the Patient Client details and B choose the Recipient ARGUS Commercial in Confidence Page 10 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL Document Compatibility Mode Microsoft Wo References Mailings Review View Developer Add Ins vi A 8 I ji A 1 Ax 2 T 4aBbCcl AaBbCcl AaBbCe AaBbCc AaBbCcD AaBbCcI AaBbCc AaBb abe x Xx 387 Bed Emphasis Headingi Heading2 Heading3 T Heading4 1 Normal Strong Subti Font F F Styles X Date of Birth dd mm MR Tim Beaston Argus Test Site QA12 MS Helen Brownbill Argus V6 Live QA Add To gt MR Laurence Carter Argus V6 Live QA DR Wanda Grabinska Bairnsdale Medical Group DR Michael Keith Hocking Collins Place Medical Clinic MR Arthur Johnston Argus V6 Live QA Dr Helena Johnston Coffs Harbour Women s Health Centre MR Peter McMaster Argus V6 DCA QA Add Cc gt DR Victoria Nahamkes
33. the sce i Acknowledged A message and process it into their clinical software package At this stage the message will then show a green tick to signify that all has gone correctly Messages will attempt to be delivered for 3 days if for some reason Failed No Acknowledgement X the recipient isn t able to receive the message after 3 days the message will display a red X A failed Acknowledgement signifies an error at the recipients end If you receive a failed Acknowledgement please contact the Argus Support team by phone on 03 9037 1000 or by email argus argusconnect com au Support will then contact the intended recipient and rectify any potential issues at which point the message can then be re sent ARGUS Commercial in Confidence Page 21 of 27 ARGUSWORD and DOCUMENT MANAGER USER MANUAL 5 2 2 The Receiving Process As with sending messages you can also view the process of received messages by referencing the Legend Processed Status Legend Processed Processing Failed Ke Reprocessing Not Processed no icon Process Flow Processing Status When a message has been received decrypted and sent to your Processed clinical software package you will see the following image next to the message which signifies that all has gone as it should have If the following image appears there can be multiple causes Processing Failed re contact Argus Support to investigate Sometimes message are not processed in th
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