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Seagate Crystal Reports - cf500

1. DESCRIPTION SOLUTION How to extend the ECM reset SOLUTION ID 113249 ECM reset works with the main body Auto Reset mode To change the main body Auto Rest USAGE 2 mode perform the following 1 Power OFF upper switch on the operation panel 2 Press and hold the Help key while pressing the Power ON switch 3 Touch the down arrow to display selection 12 Memory Switches 4 The first selection should be Auto Reset If it is not use the up or down arrows to scroll to Auto Reset 5 Touch the Edit selection the choices are OFF 30 90 120 150 180 210 240 270 300 seconds 6 Touch the Previous selection 7 Power the machine OFF ON to exit the Key Operator mode DESCRIPTION SOLUTION How to program a group dial into a one touch key SOLUTION ID 113307 To program a group dial into a one touch key perform the following USAGE 2 Press the Fax button in the upper right of the operation panel Press Telbook and then Entry Press Program entry edit Press Program No to highlight and enter the desired one touch number Press Dial No to highlight and enter the desired group number If an entry is already indicated press delete to erase that entry 6 Press Name and enter the desired name for the one touch entry 7 Press Entry to save AUN DESCRIPTION SOLUTION FS107 stapled sets are not properly aligned SOLUTION ID 114682 CAUSE The mylar alignment sheet attached to the front paper posi
2. Thermostat replacement precautions for all models using Faston Terminals CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 URL http techweb konicabt com tpm media 5005 pdf for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 203903 0 DESCRIPTION SOLUTION Blank copies and a shading of toner covering the drum CAUSE Failed PRCB SOLUTION Replace the PRCB p n 26NA 9022 SOLUTION ID USAGE 205269 0 DESCRIPTION SOLUTION Please remove paper from exit of machine message after swapping the control board CAUSE The PRMB from the original board was not swapped to the new board SOLUTION Swap out the PRMB between the two boards SOLUTION ID USAGE 205856 0 Copyright 2005 Konica Minolta Business Solutions U S A Inc 85 May 2005 7025 DESCRIPTION FK101 E89 94 code and machine is flashing ON and OFF SOLUTION ID 206606 SOLUTION CAUSE Communication error file access error USAGE 0 SOLUTION Remov
3. NOOR WD AMS is highlighted 8 Touch EDIT on the bottom of the touchscreen to change the setting to OFF 9 Power the copier OFF ON to exit the Key Operator Mode Copyright 2005 Konica Minolta Business Solutions U S A Inc T77 Touch the down arrow located on the right side of the touchscreen twelve 12 times until Platen SOLUTION ID USAGE 163745 0 7025 DESCRIPTION Paper skew or jamming when feeding any size paper from the LCT SOLUTION ID 163871 SOLUTION CAUSE Bent or broken side guide plate p n 26NA40270 USAGE 0 SOLUTION Replace the side guide plate DESCRIPTION How to update the main body firmware if the laptop does not have a parallel connection SOLUTION ID 163977 SOLUTION Newer laptops typically do not have a parallel connection which is required to update the firmware USAGE 0 of the main body A PCMCIA to Parallel converter will allow the laptop to communicate with the main body LPT3 is used for the update procedure as viewed in the ISWTrns utility communication setup The PCMCIA to Parallel converter URL http techweb konicabt com tpm media PCMCIA Parallel pdf can be purchased either locally or on the Internet The cost can range anywhere from 95 00 to 165 00 The most widely used card is the Quatech SPP 100 Notes 1 Konica Minolta does not support the PCMCIA parallel adapter or make any recommendation as to the purchase 2 To view the PDF Acrobat Reader must be instal
4. PLEASE WAIT WARMING UP occurs with no fax kit installed CAUSE The fax board was enabled in 25 mode SOLUTION To disable the fax board perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 19 1 Select ON Power the copier OFF ON to exit the 25 mode IAUN SOLUTION ID USAGE 164802 1 DESCRIPTION SOLUTION Intermittently E89 02 occurs at power up CAUSE There is a loose connector on the RADF CB SOLUTION Reseat all connectors on the RADF CB SOLUTION ID USAGE 165260 1 DESCRIPTION SOLUTION Intermittently 46 11 occurs during copy mode CAUSE The scanner motor M2 failed SOLUTION The scanner motor may power ON in 47 mode however when it gets warm it may fail Replace the M2 scanner motor p n 26NA80022 as needed SOLUTION ID USAGE 168223 1 DESCRIPTION SOLUTION DB209 the gears do not align after installing the parts from DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 URL http techweb konicabt com tpm media db41 0tb01 pdf for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www ad
5. KONICA MINOLTA NSSG SUPPORT SOLUTIONS 7025 ALL ACTIVE SOLUTIONS May 2005 This document contains information that was exported directly from Konica Minolta s NSSG Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via NSSG Web Support on Konica Minolta s website www konicabt com Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT Copyrigh
6. TYPE 1 and the new type boards TYPE 2 are not interchangeable 4 The 7025 TYPE 1 Image firmware file file name 7025 I31IP EXE and the 7025 TYPE 2 Image firmware file file name 7025 131JP EXE is available for download via Konica NSSG Web support select the Download EPROM S link and then select EPROMS for low volume copiers 5 This TYPE 1 and TYPE 2 Image firmware is compatible with the current level 32 system firmware file name 7025 M32CGDOP EXE When flashing 7020 Image firmware via the ISWTRNS utility be sure to select TYPE 1 or TYPE 2 accordingly 6 If the ISWTRNS utility program being used does not have the Image firmware TYPE 1 TYPE 2 designation download and install the latest ISWTRNS utility program This utility file name ISWTRNS334E EXE is available for download via the Konica NSSG Web support select the Download EPROM S link and then select EPROMS for Accessories 7 View this hyperlink for more information on the Type 2 Image firmware and control board URL http techweb konicabt com tpm media 7020 25 30 type2image pdf To view this PDF hyperlink Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 10 7025 Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html DESCRIPTION F81 2 at power up after installing a new m
7. the Select Job Memory Number will be displayed 5 Touch ENTRY the Check Mode is displayed touch OK the Job Store Mode will be displayed select one from the open Job number s touch OK The Name Input Display with an alphanumeric screen is displayed type desired name touch OK twice 6 Press Scan to Scan Originals screen is displayed before touching SCAN select your LENS ratio using ZOOM 125 and then press OK SOLUTION ID USAGE 130372 0 DESCRIPTION Paper jams after feeding from paper tray Copyright 2005 Konica Minolta Business Solutions U S A Inc 61 SOLUTION ID 130574 7025 SOLUTION CAUSE Paper size indicator on paper tray does not match the paper size loaded in the tray When loaded paper is larger than paper size indicator on tray a paper jam will always occur SOLUTION Set paper size indicator on paper tray to match the the paper size loaded in the tray USAGE 0 DESCRIPTION J16 when feeding from Tray 3 Tray 4 or the LCT depending upon the drawer base SOLUTION CAUSE The bushings are binding in the developer unit and slowing down the main motor SOLUTION Inspect and clean the bushings p n 26NA30770 in the developer unit and replace as necessary SOLUTION ID 130934 USAGE 0 DESCRIPTION F26 1 at power up SOLUTION CAUSE The toner conveyance gear p n 26NA32680 is worn The toner conveyance gear is driven by the toner supply motor located on the toner sup
8. 122633 only page one prints correctly On subsequent pages the image is rotated 180 degrees SOLUTION Anew Konica IP011 Nozomi version 2 24f print driver that resolves this issue is now available for USAGE 1 download from Konica NSSG Web Support and the FTP site Refer to the FTP site index URL ftp kbtdigital kx15 ftp konicabt com FTP_SITE htm and click on the appropriate link s to access the files Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION DF314 what is the part number for the DF314 wiring receptacle SOLUTION ID 124035 SOLUTION The part number for the main body receptacle that the DF314 wiring harness plugs into is p n USAGE 1 26NA90420 DESCRIPTION J32 2 when duplexing SOLUTION ID 124469 SOLUTION CAUSE Conveyance drive gear in the fuser was installed backwards USAGE 1 SOLUTION Install the conveyance drive gear p n 26NA53450 correctly so that the paper is driven down after the turnaround from the fuser Copyright 2005 Konica Minolta Business Solutions U S A Inc 35 May 2005 7025 DESCRIPTION Hardware counter not advancing SOLUTION ID 124903 SOLUTION CAUSE Incorrect software SW settings USAGE 1 SOLUTION Change software SW setting 15 bit 0 to a 0 To change software SW 15 bit 0 toa 0 perform the following 1 Access the 25 mode power machine OFF ON while holding the 2 and the 5 key 2 Press 1 Software SW Using the up arrow on the far left of th
9. 2 Select SPECIAL ORIGINAL Select Mixed Original and press OK In the upper right corner of the display panel press JOB MEMORY Press entry Press OK Select 15 and press OK Input the name of the job i e mixed original Press OK twice and return to the main copy screen 10 Enter the key operator mode Power the copier OFF ON while holding the HELP key 11 Press the down arrow and select 12 Memory SW 12 Scroll down until Job Memory Recall is highlighted press EDIT to change the setting to ON then press RETURN 13 Power the unit OFF then ON to exit the key operator mode 14 Job memory 15 will now be recalled automatically when the power is turned ON or when an auto reset occurs Note When Mixed Original mode is defaulted ON in job memory 15 the machine will remain in Mixed Original mode for platen copying with the ADF open Mixed Original mode must be deselected when copying from the platen glass OONDOAKRW SOLUTION ID USAGE 165343 0 DESCRIPTION SOLUTION F26 3 and developer spilling out of the developer unit CAUSE The TDS toner density sensor wiring pinched and shorted to ground SOLUTION Repair the wiring and replace the TDS p n 26NA88040 as needed SOLUTION ID USAGE 165530 0 DESCRIPTION SOLUTION F86 6 code at power up No additional ERDH memory is installed When changing the Fax File Size memory allocation the machine will
10. Access the 47 mode power the copier ON while pressing the 4 and 7 keys 2 Enter output code 54 3 Press the START button Note Toner will now be added to the developing unit and stop automatically when target level is reached although it will not run any longer than 3 minutes 4 Power copier OFF ON to return to normal copy mode Note Perform the following 25 mode software switch settings to minimize the amount of copies that can be made prior to copy inhibit when the ADD TONER message is displayed 1 Access the 25 mode hold down the 2 and 5 keys at power ON 2 Select 1 SOFTWARE SW 3 Using the up and down arrows scroll to the following software switches and set them as follows a 4 0 set toa0 b 4 1 set toa0 c 4 2 setto a 0 d 4 3 set to a 0 6 Power OFF ON to return to normal copy mode Notes 1 These setting will allow the ADD TONER message to be displayed immediately and only allow 100 copies to be thereafter 2 Copier inhibit will automatically be released when a new toner cartridge is installed 3 This solution identified as a common problem by Jim Wood Konica BT Orlando Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 7025 DESCRIPTION FK101 how to allocate additional memory for the fax option SOLUTION ID 112224 SOLUTION To change the memory amount available for scanning fax documents perform the following USAGE 3 1 Access the Key Operator Mode press HELP then touch Key Ope
11. CAUSE ATS APS is disabled in the Key Operator mode USAGE 0 SOLUTION To enable ATS APS perform the following 1 Power the copier ON 2 Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray switch will be highlighted Repeatedly touch EDIT until ON is displayed as the setting selection NOOR W Copyright 2005 Konica Minolta Business Solutions U S A Inc 64 May 2005 7025 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by the customer 9 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 10 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be
12. DF314 E89 02 code when running spiral punched 19 hole GBC paper SOLUTION ID 164630 SOLUTION CAUSE Paper specification limitation for the RADF USAGE 0 SOLUTION Running GBC punched paper through the document feeder is not recommended DESCRIPTION F 0 0 code at power up SOLUTION ID 165001 SOLUTION CAUSE The memory is corrupt caused by a power surge to the copier or while flashing the main USAGE 0 body firmware SOLUTION Set the machine to factory settings To set the machine to factory settings perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys output code 93 3 Power the machine ON OFF to exit the 47 mode DESCRIPTION F26 3 at power up SOLUTION ID 165012 SOLUTION PROBABLE CAUSES USAGE 0 1 Abnormal output from TDS sensor toner density sensor TDS output ripple voltage failed to reach 0 5V DC Check the wires at the TDS sensor board for damage Replace the TDS sensor p n 26NA88040 as needed 2 The cleaning blade has flipped preventing the main motor from turning Copyright 2005 Konica Minolta Business Solutions U S A Inc 78 May 2005 7025 Use setting powder to prevent the cleaner blade from flipping DESCRIPTION SOLUTION How to program the Mixed Original mode as a default at power up To program the machine to default to Mixed Original mode at power up perform the following steps 1 Press the APPLICATION button
13. FK101 is an audible notification ring available when the FK101 is being called with an SOLUTION ID 113318 incoming fax SOLUTION The FK101 does not have the capability to ring when it is being called If this feature is needed a USAGE 0 telephone can be connected to the TEL jack of the FK101 Whenever the FK1071 is called the telephone will ring providing notification that there is an incoming fax DESCRIPTION FK101 how to program the machine to print more than one copy of each received fax SOLUTION ID 113321 SOLUTION To program the machine to print more than one copy of a received fax perform the following USAGE 0 1 Ensure the machine is at level 32 0 firmware or later Earlier firmware does not support this feature 2 Access the key operator mode by pressing the HELP key and then touching Key Ope mode on the help screen 3 On the key operator screen touch 2 FAX 4 Touch Tx Rx mode set 5 Touch the down arrow to move to the next screen 6 Use the down arrow on the right side of the touchscreen to highlight Rx print quantity set 7 Touch the EDIT selection until the quantity desired is displayed 8 Once the desired quantity 1 10 is chosen touch BACK twice then touch RETURN to return to normal operation DESCRIPTION Ona printer with a key counter unable to print without installing the key counter into the SOLUTION ID 113355 receptacle SOLUTION CAUSE Printing without a key counter is not enabled USAGE 0 SOL
14. HELP key 3 Touch Key Ope mode on the touchscreen 4 Touch 1 System copier on the touchscreen 5 Touch the down arrow on the lower left corner of the touchscreen 6 Touch 15 Density Shift on the touchscreen 7 Touch Text Photo TEXT PHOTO or Increase contrast to highlight the desired adjustment selection Using the numeric keypad enter the desired density shift from 0 to 5 8 Touch OK on the lower right corner of the touchscreen to complete the settings 9 Touch RETURN two 2 times to return to the normal copy mode DESCRIPTION How to program the default tray when APS is canceled SOLUTION ID 120459 SOLUTION To program the default tray when APS is released perform the following USAGE 2 1 Power the copier OFF 2 Access the 25 mode power the machine ON while pressing the 2 and 5 keys 3 Touch 1 Software SW on the touchscreen 4 Select software switch 8 using the left up down arrow 5 Select the bit number of the switch using the middle up down arrow 6 Select OFF 0 or ON 1 to program the desired setting 7 Use the matrix below to input the desired default tray 8 4 8 5 8 6 MODE 0 0 0 No priority 1 0 0 Main body upper tray 0 1 0 Main body lower tray 1 1 0 DB upper tray 0 0 1 DB lower tray 8 Power the copier OFF ON to exit the 25 mode Note These dipswitch settings actually set the priority paper tray anytime a mode is selected that releases APS DESCRIPTION PC LAN Fax when faxing using the
15. How to disable Protocol auto print list SOLUTION To disable printing of the Protocol auto print list on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Select 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Select LIST OUTPUT MODE 8 Scroll to Protocol auto print 9 Press EDIT to change set value to OFF 10 Power OFF ON the sub switch SW2 to return to normal copy mode SOLUTION ID 127961 USAGE 1 DESCRIPTION Code 0004 occurs when running L detect SOLUTION CAUSE The cleaning blade flipped preventing the drum from turning SOLUTION Remove the drum assembly and check the cleaning blade Add setting powder to the cleaning blade and drum and then reassemble the drum assembly SOLUTION ID 128258 USAGE 1 DESCRIPTION How to program the polygon motor pre rotation functionality SOLUTION To program the polygon motor pre rotation functionality perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch Software SW on the touchscreen 4 Use the up down arrow to scroll to dipswitch 6 4 and 6 5 Use the matrix below to select the polygon motor low speed rotation timing DIPSW TIME 6 4to0 6 5to0 15 seconds 6 4 to 1 6 5 to 0 30 seconds 6 4 to0 6 5 to 1 60 seconds 6 4to1 6 5to 1 120 s
16. Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 120129 1 DESCRIPTION SOLUTION Why does the bypass tray icon indication on the touchscreen display an exclamation mark when empty Due to copyright infringements the word BYPASS cannot be displayed on the touchscreen when the bypass tray is empty Therefore current firmware is designed to display the actual size of paper loaded in the bypass or an exclamation mark when the bypass is empty SOLUTION ID USAGE 120282 DESCRIPTION SOLUTION FS107 the sort mode is unavailable CAUSE The machine has to be reflashed SOLUTION To flash the firmware perform the following SETTING UP THE ISW UTILITY 1 Obtain the ISW Trns utility file from the Konica web site To download the ISW Trns utility program perform the following a Access KBT s Home Page http Awww konicabt com b In the left hand menu click on SUPPORT c Under 4 Technical click on SECURED d A disclaimer is offered Read it and click on I Accept to access the NSSG Web support login page e Enter a User ID and Password and click Login f Click on EPROMS Link to KBM EPROM Download Area
17. TEXT TRADEMRK TXT NEW DESCRIPTION F56 1 at power up SOLUTION ID 159383 SOLUTION CAUSE Failed DF314 RADF CB causing communication difficulties USAGE 0 Note This code is classified as an image control communication abnormality in the Service Manual SOLUTION To check the RADF CB perform the following 1 Power the copier OFF 2 Disconnect the RADF connector from the main body 3 Power the copier ON If the machine powers up with no error code the RADF CB has failed 4 Replace the RADF CB p n 13GL 9019 as necessary DESCRIPTION How to copy a two sided small size original i e check insurance card identification card SOLUTION ID 159645 etc onto the same side of a copy SOLUTION To copy a two sided small size original onto a one side copy perform the following USAGE 0 1 Press the Application button 2 Select Combination and 2 to 1 then press OK 3 The application selection screen should be displayed again this time select Store Mode and then press OK 4 Place your two side original on the upper left side of the platen and close the RADF 5 Select the paper you want on it and any other adjustment you need including the Resolution change it from the default of 64 to 100 6 Press Scan on the LCD upper right side of the LCD When optics finish scanning open the RADF and turn over original and place it in the upper left side of the platen and press Scan on the LCD again 7 When done with originals press the Star
18. To set the destination for USA perform the following 1 Power the machine OFF Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 5 0 Touch the ON key on the LCD to change the data to 1 Use the arrows on the LCD to select dipswitch 5 1 Oak WN Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 39 7025 7 Touch the OFF key on the LCD to change the data to 0 8 Press the RETURN key 9 Power the OFF ON to exit the 25 mode DESCRIPTION SOLUTION Black speckled lines varying in intensity on scans and copies from the platen glass Internal SOLUTION ID 134555 test charts print fine CAUSE Failed main CB USAGE 1 SOLUTION Replace the main CB p n 26SA 9301 DESCRIPTION SOLUTION PLEASE LOAD A4 PAPER is indicated on the LCD when placing an 8 5x11 original on the SOLUTION ID 134166 platen glass or the RADF CAUSE 8 5x11 APS Japan Europe is selected in the 25 mode USAGE 1 SOLUTION Change DIP SW 7 2 to a0 To change DIP SW 7 2 to a 0 perform the following 1 Access the 25 mode power the copier OFF ON while simultaneously holding the 2 and the 5 keys 2 Select 1 Software SW 3 Using the far left up arrow on the touchscreen scroll to DIP SW 7 4 Using the middle up arrow on the touchscreen scroll to BIT 2 5 Select OFF on the touchscreen 6 Power t
19. www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 144425 0 DESCRIPTION SOLUTION User s Manual 7025 7025 User s Manual URL http techweb konicabt com tpm media 70207035urg pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 144432 0 DESCRIPTION SOLUTION Key Counter now available as an Item Number See Info Source Bulletin 20a 03 for details URL http techweb konicabt com tpm media keycounter pdf Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 144468 0 DESCRIPTION SOLUTION FS107 J72 16 when feeding 5 5x8 5R paper CAUSE When using 5 5x8 5R paper the edge of the paper may touch the rib of the conveyance open close plate causing a jam SOLUTION To prevent the 5 5x8 5R paper from jamming conveyance guide sheet A IMA
20. 0 SOLUTION To perform the Book Copy application steps in the correct order perform the following Select 8 5x11 1 2 and 1 00 lens Select Applications and then Book Copy Select Front Cover full scan Press OK twice Select Output Touch Staple set with 2 Position staple s icon should depict 8 5x11 with 2 staples on the left and 8 5x11R with two staples on the left as well 7 Touch OK twice 8 Place the original book with front cover face down on platen and touch Scan 8 Open original book and place on platen and touch Scan until all pages are scanned 9 Press the Start print key Note Refer to page 8 19 in the 7025 User s Guide ORUN DESCRIPTION How to set the FK101 for chain dialing SOLUTION ID 116694 SOLUTION The FK101 does not support chain dialing This is a product limitation however if you feel that this USAGE 0 feature is needed on this model and future models contact prodinfo konicabt com DESCRIPTION Cannot run L detect adjustment SOLUTION ID 116708 SOLUTION CAUSE Loss of 24V DC to the Driver Board due to an open F401 on the DC power supply USAGE 0 SOLUTION Verify 24V DC at CN2 1 on the DC power supply If the voltage is not present unplug Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 55 7025 the machine and remove F401 from the DC power supply and check the fuse If open replace F401 with a fuse of the same rating F401 is locat
21. 2 for 24V DC 3 If there is 24V DC at CN20 1 and CN20 2 then replace the PRDB p n26NA 9022 DESCRIPTION The image is stretched on the copies when using the ADF SOLUTION ID 181916 SOLUTION CAUSE The ADF height was set too high USAGE 1 SOLUTION Lower the ADF height using the ADF height adjustment screws on the ADF hinges DESCRIPTION The red light for the fax stays ON SOLUTION ID 182850 SOLUTION CAUSE The firmware failed USAGE 1 SOLUTION Reflash the machine to the latest level firmware DESCRIPTION Intermittently J32 02 occurs during copy mode SOLUTION ID 184595 SOLUTION CAUSE The engine restart timing is incorrect USAGE 1 SOLUTION To set engine restart timing perform the following 1 Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys 2 Select 2 Timing adj 3 Select 2 Restart timing 4 Using the arrows in the upper right corner of the touchscreen scroll to the desired restart timing to adjust 5 Using the key pad on the touchscreen enter the desired value Setting ranges are from 127 to 127 6 On the touchscreen press SET 7 On the touchscreen press COPY 8 Press the START button to make a copy 9 Using the key pad on the operation panel press and hold the key and then press the key to return to the adjustment mode 10 Repeat steps 5 9 until proper adjustment is achieved 11 Power the machine OFF ON to exit the 36 mode DESCRIP
22. 24V DC is measured at any point but still no FM3 operation replace FM3 optical unit cooling fan p n 26NA 7390 DESCRIPTION FS107 drive belt G is not listed in the parts catalog SOLUTION ID 145260 SOLUTION Refer to the 3rd edition parts catalog item 32 page 6 and 7 drive belt G p n 13GQ77570 USAGE 1 DESCRIPTION FK101 how to disable the display of the phone number on the confirmation page SOLUTION ID 145736 SOLUTION The display of the phone number cannot be disabled as the confirmation page format cannot be USAGE 1 altered in any way DESCRIPTION F52 2 while copying SOLUTION ID 146004 SOLUTION CAUSE FM2 fixing cooling fan failed USAGE 1 SOLUTION To check the fixing cooling fan perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 42 press 6 2 Press the print button and check FM2 cooling fan motor 3 If FM2 p n 26NA80510 cooling fan motor does not come ON replace it 4 Power the machine ON OFF to exit the 47 multimode DESCRIPTION SOLUTION ID 146007 SOLUTION CAUSE FM2 fixing cooling fan failed USAGE 1 Copyright 2005 Konica Minolta Business Solutions U S A Inc 44 May 2005 7025 SOLUTION To check the fixing cooling fan perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 42 press 3 2 Press the print button and see if the fan comes ON 3
23. 24V DC is not present at CN22 pin 5 locate ICP11 in the lower right had corner above CN24 7 With your black meter lead still at frame ground place your read meter lead to either leg of ICP11 and check for 24V DC and check the other leg of ICP11 for 24V DC 8 If 24V DC is not present to either leg of ICP11 replace the PRCB p n 26SA 9301 Note Before replacing the PRCB inspect for any pinched or broken wiring DESCRIPTION DF314 intermittently when using the DF314 the machine stops in the middle of the copy SOLUTION ID 159783 cycle and no jam code appears SOLUTION CAUSE The firmware failed USAGE 1 SOLUTION Reflash the machine to the latest firmware Note The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms DESCRIPTION FK102 will updating the firmware erase the Abbr dial list SOLUTION ID 159800 SOLUTION Updating the firmware will not affect the Abbr dial list USAGE 1 DESCRIPTION FK101 will updating the firmware erase the Abbr dial list SOLUTION ID 159809 SOLUTION Updating the firmware will not affect the Abbr dial list USAGE 1 DESCRIPTION The machine will not recognize Tray 2 with 8 5x14 paper installed SOLUTION ID 160404 Copyright 2005 Konica Minolta Business Solutions U S A Inc 47 May 2005 7025 SOLUTION CAUSE The machine was not set for a destination code of USA USAGE 1 SOLUTION To set the machine fo
24. 6 Press EDIT on touchscreen until desired quantity is reached 6 Press BACK twice 7 Press RETURN to revert to standby mode DESCRIPTION FK101 will faxes in memory be lost if power is turned OFF SOLUTION ID 114595 SOLUTION The backup battery will hold the FK101 settings and image data for 60 minutes when fully charged USAGE 0 DESCRIPTION How to program APPLICATION options SOLUTION ID 115148 SOLUTION To program APPLICATION options perform the following USAGE 0 1 From the normal Copier mode press the HELP button located to the right of the touch screen Press the KEY OPE MODE located in the lower left corner of the touch screen Enter the 4 digit key operator passcode if prompted Select 1 System Copier Select 14 Appli Customize to display the Application Customize Screen Select EDIT Select FILE EDIT or IMAGE EDIT In the File Image Edit Customize Screen select highlight the application function key on the right of the touch screen and select ADD 9 To cancel a selection made select highlight the application on the left of the touch screen and select DEL 10 Press OK to complete the settings 11 Press Return on this screen and the next two screens to exit the key operator mode ONOARWN DESCRIPTION Book Copy sets are stapled Incorrectly SOLUTION ID 116491 SOLUTION CAUSE The steps to perform the Book Copy application are not being done in the correct order USAGE
25. 8 of the FS107 2 2000 parts catalog SOLUTION ID USAGE 112964 1 DESCRIPTION SOLUTION FK101 is there an audible tone or beep that informs the customer that a fax has been received The 7025 FK101 will produce an audible tone when a fax is received SOLUTION ID USAGE 113027 DESCRIPTION SOLUTION How to verify the ECM password To verify the ECM password perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 5 Password Setting on the touchscreen Touch 2 E C M master key code set on the touchscreen Enter the number from touchscreen as required Touch OK on the touchscreen Power the copier OFF ON to exit the 25 mode Note The ECM password is printed on pages 10 or 11 with printer or fax options installed of the management list NOJ AON SOLUTION ID USAGE 113285 1 DESCRIPTION SOLUTION How to copy print onto envelopes 7025 Konica Minolta does not recommend copying printing onto envelopes with the 7025 as it was not designed to run envelopes Additionally envelopes do not meet the standards set for paper specifications The following special paper is recommended Transparency film Labels Hole punch Rag content Note These special papers must only be fed from the multi sheet bypass tray SOLUTION ID USAGE 113303 1 DESCRIPTION SOLUTION How to enable ja
26. CAUSE Fixing web count was not reset in the 36 mode USAGE 1 SOLUTION To reset the fixing web counter in the 36 mode perform the following 1 Power the copier OFF 2 Access the 36 mode Power the copier ON while holding down the 3 and 6 keys 3 Select 8 Counter Clear 4 Select 2 Fixing Counter 5 Select Yes Fixing Counter Clear 6 Press Return 7 Power the copier OFF ON to exit the 36 mode DESCRIPTION Unable to enter correct copy quantity SOLUTION ID 121071 SOLUTION CAUSE Copy limit function is enabled USAGE 1 SOLUTION To program the copy quantity limit perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW on the touchscreen 4 Select dipswitch 9 using the left up arrow on the touchscreen 5 Select the bit number of the switch using the middle up arrow 6 Select OFF 0 or ON 1 to program the desired setting 7 Use the matrix below to input the desired copy quantity limit 9 0 9 1 9 2 9 3 0 0 0 0 No limit 1 0 0 0 Copy limit 1 0 1 0 O Copy limit 3 1 1 0 O Copy limit 5 0 0 1 0 Copy limit 9 1 0 1 0 Copy limit 10 0 1 1 0 Copy limit 20 1 1 1 0 Copy limit 30 0 0 Oo 1 Copy limit 50 1 0 Oo 1 Copy limit 99 8 Power the copier OFF ON to exit the 25 mode DESCRIPTION FK101 can unauthorized network access be accomplished through the fax unit SOLUTION ID 121246 SOLUTION Unauthorized network access cannot be a
27. CAUSE The process for reception data completes before the page end command is received This USAGE 0 problem has been identified with FK102 firmware level 11 Copyright 2005 Konica Minolta Business Solutions U S A Inc 63 May 2005 7025 SOLUTION Upgrade the FK102 firmware to level 12 Note With the FL102 installed data is always processed after data reception is complete therefore the above failure will not occur with a FL102 installed DESCRIPTION FK101 the machine keeps ringing without reception or reception starts but soon SOLUTION ID 134414 disconnects SOLUTION CAUSE The PBX phone system is using a specific ring pattern that is different from PSTN USAGE 0 SOLUTION Though this problem is caused by the PBX system issuing a specific ring the problem is avoidable by changing the reception condition settings To change the reception condition settings perform the following 1 Enter the Key Operator mode 2 Select Fax 3 Select Line Parameter Set 4 Using the DOWN ARROW on the touch screen scroll down until Number of rings is highlighted 5 Using the EDIT key change the setting to 0 6 Press the BACK key 7 Select Special Set 8 Enter the passcode 9272 9 Select Function Parameter Setting 10 Select Network 11 RCV Signal Detect Mode will be highlighted 12 Using the EDIT key change the setting to Time 13 Using the DOWN ARROW on the touch screen scroll down
28. If the FM2 fan p n 26NA80510 does not come ON replace it 4 Power the machine ON OFF to exit the 47 multimode DESCRIPTION SOLUTION F10 1 at power up failure in serial communication between the PRDB and main CB ICP 1 5V DC on the PRDB has not failed CAUSE Failed main CB SOLUTION Replace the main CB p n 26SA 9301 SOLUTION ID 147205 USAGE 1 DESCRIPTION SOLUTION DF314 OPEN RADF AND CHECK ORIGINAL message at power up CAUSE The copier initial mode is not set to RADF SOLUTION To set the copier initial mode to RADF perform the following 1 Power the copier ON 2 Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch 2 Copier Initial on the touchscreen Touch 1 COPY MODE on the touchscreen Touch RADF on the touchscreen Touch OK on the touchscreen Touch RETURN three 3 times to return to the normal mode OMONDAKRW SOLUTION ID 151339 USAGE 1 DESCRIPTION SOLUTION DF314 unable to make a copy until the machine times out CAUSE The open close actuator for PS304 in the RADF failed SOLUTION To check the PS304 actuator perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 60 press 01 Open close the RADF While opening closing the RADF watch for a change of state at the control panel If no change of
29. Konica NSSG Web support select the Download EPROMs link and then select EPROMS for the low volume copiers The TYPE 1 and TYPE 2 Image firmware is compatible with the current level 32 system firmware When flashing Image control firmware via the ISWTRNS utility be sure to select TYPE 1 or TYPE 2 accordingly 3 If the ISWTRNS utility program being used does not have the Image firmware TYPE 1 TYPE 2 designation download and install the latest ISWTRNS utility program This utility file name ISWTRNS334E EXE is available for download via the Konica NSSG Web support select the Download EPROM S link and then select EPROMS for Accessories 4 This change does not apply to the 7035 DESCRIPTION F35 3 after replacing the fuser rollers SOLUTION ID 124171 SOLUTION CAUSE The lamp connectors were reinstalled incorrectly USAGE 3 SOLUTION The lamp connectors have to be installed in this order Gear Side Opposite Gear Side Left Rear White Left Red Left Front Black Center Red Right Rear White Right White Right Front Red Note These directions are with the fixing unit end in front of you DESCRIPTION F28 3 during copy process SOLUTION ID 128960 SOLUTION CAUSE Internal arcing within the T S high voltage casing attached to the right side door resulting USAGE 3 in loss of separation current to the T S corona unit SOLUTION To check the T S high voltage casing for signs of arcing perform the following 1 Power the copier OFF 2 Open
30. Minolta Business Solutions U S A Inc 19 SOLUTION ID 160115 USAGE 2 May 2005 7025 http techweb konicabt com tpm media 7020tb16 pdf for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION In APPLICATIONS mode Sheet Cover Insertion and Transparency are grayed out SOLUTION ID 127208 SOLUTION CAUSE The machine s memory is corrupt and needs to be initialized in the 47 mode USAGE 1 SOLUTION To initialize the machine perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys input code 93 2 Press the PRINT button 3 Power the machine OFF ON to exit the 47 mode DESCRIPTION Part numbers for the optional external key counter SOLUTION ID 134583 SOLUTION The following are the part numbers for the optional external key counter USAGE 1 Key counter p n U181 1010 Receptacle p n U021 0020 DESCRIPTION F49 6 at power up SOLUTION ID 140615 SOLUTION CAUSE CN46 on the main CB is damaged USAGE 1 SOLUTION Replace the main CB p n 26SA 9301 To prevent this problem use extreme care when removing or installing the ribbon cable into CN46 Note Instructions on how to properly o
31. ON while holding down on the 4 and 7 keys input code 42 press P 4 P 2 Press the print button and see if the DCPS fan FM1 comes ON 3 If the DSPS fan FM1 p n 26NA80510 does not come ON replace it 4 Power the machine OFF ON to exit the 47 mode DESCRIPTION Grey background on copies prints and internal test charts SOLUTION ID 138453 SOLUTION CAUSE Incorrect toner is installed Model 7035 7022 7130 toner can be incorrectly installed in the USAGE 1 model 7025 The 7020 7025 7030 toner bottle can be identified by the two grooves in the bottle there is one large groove on the top at twelve O clock and a smaller groove on the left side at seven O clock SOLUTION Purge supplies from the toner supply unit drum carriage and developer unit Install correct toner PCUA 950236 and developer PCUA 950237 and then perform the L detect adjustment SPECIAL NOTE Solution provided by Erich Krausse KBT Ft Lauderdale DESCRIPTION How to program the tray setting at commencement of search when APS is used SOLUTION ID 138670 SOLUTION To program the tray setting at commencement of search when APS is used perform the following USAGE 1 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW on the touchscreen 4 Select software dipswitch 24 using the left up down arrow 5 Select the bit number of the switch using the middle up arrow 6 Select OFF
32. ON with SW2 on the operation panel while pressing the 2 and 5 keys Select 1 SOFTWARE SW Press the left down arrow 10 times Press the right up arrow 6 times The top of display should indicate SOFTWARE SW17 6 1 Press the OFF button once The top of display should now indicate SOFTWARE SW17 6 0 Power OFF ON to return to normal copy mode Note Minimum firmware levels System 29 Image 26 and above must be installed in the copier for dipswitch 17 6 in the 25 mode to function OJAN SOLUTION ID 110741 USAGE 1 DESCRIPTION DF314 UNSUCCESSFUL COMPLETE message after replacing the RADF CB and flashing it with version 20 0 firmware SOLUTION CAUSE The RADF CB p n 13G8 9010 has the new Boot code 20 which is not compatible with version 20 0 firmware SOLUTION Perform the flash procedure again using firmware version 30 file name DF314 30p exe The latest DF314 FlashROM files can be acquired via the Konica website www konicabt com under EPROMs Accessories located in the NSSG Web Support area Notes 1 When an RADF CB with Boot code 20 is installed in a DF314 and flashed with level 30 firmware the RADF will be compatible with models 7020 7025 7030 and 7035 2 The RADF CB Boot codes can be identified based upon the ROM label attached to IC3 which is located above CN7 on the RADF CB ROM labels 13GL89013 or before Boot code 11 13GL89014 Boot code 20 3 See 7020 7025 7030 7035 Technical Bulleti
33. PCL driver a conflict occurs with the paper source and SOLUTION ID 121628 output tray SOLUTION This issue has been escalated to Konica Corporation for resolution USAGE 2 Notes 1 Selecting auto select for paper source and default for output tray will allow proper faxing to occur without conflict 2 If you have equipment experiencing this symptom please submit a new problem through the NSSG Web Support including Management List serial number and meter reading These submissions will allow proper tracking of field impact Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION F51 5 at power up SOLUTION ID 122370 SOLUTION CAUSE The developer unit is binding USAGE 2 SOLUTION Replace the developer and perform L detect Inspect the developer unit bearing for any binding If the problem still persists replace the developer unit p n 26NA 3002 DESCRIPTION Charge corona soilage kit p n 26NA K010 is not installed although the serial number is SOLUTION ID 124550 above the cut in identified in Technical Bulletin 9A SOLUTION Install the modification kits required and flash the machine to latest level firmware If you have USAGE 2 machines with this issue please submit a new problem through NSSG Web Support or contact the hotline A printed management list from each machine should be faxed to 860 902 7601 Attention Rich Raynor DESCRIPTION F46 11 at power up SOLUTION ID 125949 SOLUTION CAUSE Poorly seated or
34. Press the HELP key 3 Touch Key Ope mode on the touchscreen 4 Touch 1 System copier on the touchscreen 5 Touch the down arrow on the lower left corner of the touchscreen 6 Touch 14 Appli Customize to display the Application Customize Screen 7 Touch EDIT on the lower left corner of the touchscreen 8 Touch Initialize on the lower left corner of the touchscreen 9 Touch OK on the touchscreen 10 Touch RETURN on the touchscreen two 2 times to return to the normal copy mode SOLUTION ID 117567 USAGE 1 DESCRIPTION Noise from the paper feed SOLUTION CAUSE Excessive paper feed loop SOLUTION Reduce the paper feed loop To adjust the paper feed loop perform the following 1 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 2 Press 2 Timing adj 3 Press 3 Paper loop adj 4 Press NEXT to select the Tray to be adjusted 5 The current loop data will be displayed in the upper left corner Enter the new data and press SET 6 Power the copier OFF ON to exit the 36 mode Copyright 2005 Konica Minolta Business Solutions U S A Inc 29 SOLUTION ID 117586 USAGE 1 May 2005 7025 DESCRIPTION SOLUTION Noise from the paper feed unit CAUSE Excessive paper feed loop SOLUTION Reduce the paper feed loop To adjust the paper feed loop perform the following 1 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 2 Pr
35. Solutions U S A Inc 53 May 2005 7025 DESCRIPTION How to clear the REPLACE FIXING UNIT message SOLUTION ID 111622 SOLUTION To clear the REPLACE FIXING UNIT message perform the following USAGE 0 1 Power the copier OFF 2 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 3 Touch 8 Counter clear on the touchscreen 4 Touch 2 Fixing counter on the touchscreen 5 Touch Yes on the touchscreen 6 Power the copier OFF ON to exit the 36 mode DESCRIPTION Printer defaults set through the KN302 are ignored This does not apply to defaults set SOLUTION ID 111850 through the print driver SOLUTION This issue has been escalated to Konica Corporation for resolution USAGE 0 Note If you have equipment experiencing this symptom please submit a new problem through the NSSG Web including serial number and meter reading These submissions will allow proper tracking of field impact DESCRIPTION When printing from WordPerfect multiple sets are stapled together using the Adobe SOLUTION ID 111864 PostScript print driver SOLUTION This issue has been escalated to Konica Corporation for resolution USAGE 0 Note If you have equipment experiencing this symptom please submit a new problem through the NSSG Web including serial number and meter reading These submissions will allow proper tracking of field impact Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION
36. To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION FK101 how to have received faxes held in memory and printed later as necessary SOLUTION ID 157444 SOLUTION To hold received faxes in memory use Compulsory Memory Reception To set up Compulsory USAGE 0 Memory Reception perform the following 1 Select copy mode and press the help key 2 Select Key Ope Mode 3 Enter 4 digit key operator password if necessary 4 Select Fax 5 Select Function Set 6 Select Compulsory mem Rx 7 Select On 8 Enter a numeric password up to 4 digits in length 9 Select OK 10 Power the machine OFF ON To retrieve the documents held in memory perform the following 1 Press the Fax button to display fax basic screen 2 Press the Application button 3 Select file print on the touch screen 4 Select Compulsory memory 5 Select OK 6 Enter the password 7 Select the fax to be printed 8 Select Print Note A hard drive is not needed to use Compulsory Memory Reception DESCRIPTION The paper size detection dials are not registering the correct paper sizes on the operation SOLUTION ID 157496 panel SOLUTION CAUSE Corrupt data in the NOVRAM USAGE 0 SOLUTI
37. Touch Back Return until the standard copy screen is displayed NOOR WD SOLUTION ID 103514 USAGE 1 DESCRIPTION SOLUTION How to enable disable the Weekly Timer To enable disable the Weekly Timer perform the following 1 Power the copier ON 2 Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch 9 Weekly timer on the touchscreen Touch 1 Weekly timer setting on the touchscreen Touch Yes to enable the weekly timer function or No to disable the weekly timer function Touch OK on the touchscreen Touch RETURN on the touchscreen three 3 times to return to the normal mode OANDAARW SOLUTION ID 105022 USAGE 1 DESCRIPTION SOLUTION New drum for the 7025 The drum item 950238 is no longer available for the 7020 7025 and 7030 Please use Item 950253 Note This is the same drum for the 7035 Copyright 2005 Konica Minolta Business Solutions U S A Inc 22 SOLUTION ID 105692 USAGE 1 May 2005 7025 DESCRIPTION FS107 intermittent J72 21 while copying SOLUTION CAUSE Paper exit driving roller A foam roller is worn causing inconsistent paper exit SOLUTION Replace the Paper exit driving roller A p n 13GQ45191 Notes 1 Paper exit driving roller A has been improved as noted by the last digit of the part number changed to a 1 2 It has been incorporated into production FS107 s sta
38. Tray 3 be the default tray when APS is selected perform the following 1 Access the 25 mode 2 Select 1 Software SW Scroll to DIP SW 25 Scroll to BIT 4 and set to a 0 OFF Scroll to BIT 5 and set to a 1 ON Power the copier OFF ON ou WwW DESCRIPTION DF314 when performing the RADF scanning density adjustment the original will not feed SOLUTION ID 172689 SOLUTION CAUSE Incorrect original is being used USAGE 0 SOLUTION In some cases a plain sheet of white paper is used for the adjustment rather than the white chart p n 13GL97100 If this is the case the paper must be an A4 size 210 X 297 mm which is the same size as the chart If the machine does not see A4 size the feeder will not feed the original It is recommended that the white chart always be used DESCRIPTION How to change the ECM master code SOLUTION ID 172977 SOLUTION To change the ECM master code perform the following USAGE 0 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Select 5 Password settings 3 Select 2 User account E C M master key code set 4 Enter your new Master Key code the master key code can be up to 8 numbers and then select SET 5 Press Return 6 Power the machine OFF ON to exit the 25 mode DESCRIPTION F52 01 at power up SOLUTION ID 173692 SOLUTION CAUSE Failed FM3 internal dehumidifying fan USAGE 0 SOLUTION Replace FM3 p n 26NA 7390 D
39. USAGE 1 actuator pressure spring SOLUTION Properly position or replace the pressure spring p n 26NA45170 as necessary DESCRIPTION SOLUTION ID 121621 SOLUTION CAUSE Dirty or failed PS1 registration PS USAGE 1 SOLUTION To check PS1 for proper operation perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 20 001 3 Actuate PS1 registration PS to see a change of state on the touchscreen 4 If no change of state occurs clean or replace PS1 p n 552085510 as necessary 5 Power the copier OFF ON to exit the 25 mode DESCRIPTION FS107 F77 18 at power up SOLUTION ID 122149 SOLUTION CAUSE Cooling fan motor M709 has failed USAGE 1 SOLUTION To verify the operation of the Cooling fan motor M709 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys output code 70 press 54 3 Press the Start Print button 4 If the Cooling fan motor M709 does not turn ON then replace the Cooling fan motor p n 13GQ80510 DESCRIPTION Intermittent lines or scrambled blank copies when scanning to memory SOLUTION ID 122311 SOLUTION CAUSE Failed System CB USAGE 1 SOLUTION Replace the System CB p n 26SA 9301 Note Internal test pattern work fine DESCRIPTION When printing an entire workbook from Microsoft Excel with the staple feature selected SOLUTION ID
40. copy is compressed reduced from lead to trail when scanned through the DF314 SOLUTION ID 105700 SOLUTION CAUSE A 7020 7025 or 7030 with a DF314 at level 20 firmware will produce a copy that is USAGE 2 compressed reduced from lead to trail when scanned through the DF314 SOLUTION A DF314 with serial number 13GL67021 and above will have firmware version 30 installed from the factory and will not exhibit this problem A DF314 with serial number 13GL67020 and below flashed to firmware version 20 will not be compatible with the 7020 7025 or 7030 Notes 1 A DF314 with serial number 13GL67021 and above will have firmware version 30 installed from the factory and is compatible with all machines 7020 7025 7030 and 7035 a Do not flash a DF314 with serial number 16GL67021 and above to firmware version 20 or below The flash process will damage the DF314 control board b A DF314 with serial number 13GL67021 and above will have the letter B on the serial number label of the shipping box 2 For a DF314 with serial number 13GL67020 and below the firmware version is dependant on the model of the main body a When installed on a 7035 the DF314 must be flashed to level 20 firmware file name DF314 20p exe b When installed on a 7020 7025 or 7030 the DF314 must be flashed to level 16 firmware file name DF314 16p exe 3 See 7020 7025 7030 7035 Technical Bulletin 6 URL http techweb konicabt com tpm media 7020tb06 pdf To vie
41. damaged A D ribbon cable resulting in failed communication between USAGE 2 the A D conversion board and main CB SOLUTION To check the A D ribbon cable perform the following 1 Power the copier OFF 2 Carefully remove the A D ribbon cable from CN46 on the main CB Thoroughly inspect the A D ribbon cable for any signs of damage and then reseat the A D ribbon cable to the main CB 3 Carefully remove the A D ribbon cable from CN60 on the A D conversion board Thoroughly inspect the A D ribbon cable for any signs of damage and then reseat the A D ribbon cable to the Copyright 2005 Konica Minolta Business Solutions U S A Inc 17 May 2005 7025 A D conversion board Replace the A D ribbon cable p n 26NA90500 as necessary DESCRIPTION SOLUTION Black lines marks spots and or streaks on copies CAUSE Failed Charge wire and Charging control plate SOLUTION Replace the Charge wire p n 26NA25060 and Charging control plate p n 26NA25160 SOLUTION ID 126538 USAGE 2 DESCRIPTION SOLUTION E89 1 when using the RADF CAUSE Worn RADF wire harness SOLUTION Replace the RADF wire harness p n 13GL90041 SOLUTION ID 126632 USAGE 2 DESCRIPTION SOLUTION The touchscreen is blue with no characters The copy mode LED is lit green CAUSE On the operation board CN86 is poorly seated This results in a loss of communication between the main CB and the touchscreen SOLUTION To check CN86
42. direction until the Adjusting lever rear is aligned with the center Scribe mark 13 Perform steps 8 9 until proper adjustment is achieved SPECIAL NOTE Solution provided by Bryan Foley KBT Seattle DESCRIPTION SOLUTION DF314 blur on the lead edge of copies fed through the RADF CAUSE Incorrect RADF height adjustment SOLUTION Perform the RADF height adjustment To adjust the RADF height perform the following 1 Open the RADF Open close cover 2 Locate the RADF height adjustment indicator 3 Turn the RADF height adjustment screw located above the left hinge until the RADF height adjustment indicator points to the middle scribe line 4 Close the Open close cover 5 Open and close the document feeder several times 6 Confirm that the RADF height adjustment indicator is pointing to the middle scribe line SPECIAL NOTE Solution provided by Jim Wood KBT Orlando SOLUTION ID 132002 USAGE 2 DESCRIPTION SOLUTION Developer spewing from the developer unit CAUSE The drum counter has not been reset after replacing the drum SOLUTION Ensure that the drum is replaced every 200 000 copies or prints and that the drum counter is reset each time the drum is replaced To reset the drum counter perform the following Access the 36 mode power the copier ON while pressing the 3 and 6 keys Select Counter clear Select Drum counter Select YES Power the copier OFF ON to return to normal copy mo
43. from the platen glass CAUSE The 2nd or 3rd mirror on the V mirror unit moves during copying due to a broken or loose mirror pressure spring SOLUTION Repair or replace the mirror pressure spring p n 26NA61600 as needed SOLUTION ID USAGE 125092 0 DESCRIPTION SOLUTION Does Konica provide support for Equitrac products For technical support information please visit http www metrics com Support URL http Awww metrics com Support or contact trained Support Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 125492 0 DESCRIPTION SOLUTION Poor scanning quality CAUSE The scanner dpi setting is set to 200dpi SOLUTION To change the scanner dpi setting in the Key Operator Mode perform the following 1 Power off the machine Enter the Key Operator mode turn the machine ON while pressing the Help key Enter the Key Operator password if required Select number 3 Printer Scroll down to Scan Quality Select Edit until the desired dpi setting is selected 200dpi 300dpi 400dpi 600dpi Power the machine OFF ON to exit the Key Operator Mode NOJAAN SOLUTION ID USAGE 125579 0 DESCRIPTION SOLUTION How to perform an E RDH memory check To perf
44. g Click on Eproms for Accessories h Click on List button i Click on ISWTRNSV330e EXE link and follow download instructions Note While on this page download the DF314 and FS107 files IMAGE v bitmaps ISW018 bmp SCROLL by clicking on the appropriate link and following instructions 2 While still at Konica s web site download the 7020 firmware To download the firmware programs perform the following a Click on the back arrow to return to the previous page b Click on Eproms for Low Volume Copiers c Click on List button d To start the download click on the control or image firmware program IMAGE v bitmaps ISW015 bmp SCROLL link and follow the instructions 3 Install the ISW application program onto a PC or laptop IMAGE v bitmaps ISW005 bmp SCROLL 4 Set up the ISW Trns utility IMAGE v bitmaps ISW004 bmp SCROLL by following the setup directions 5 Set up the folders IMAGE v bitmaps ISW008 bmp SCROLL for the BIN files 6 When the ISW Trns utility main window IMAGE v bitmaps ISW009 bmp SCROLL pops up the BIN file data can be selected verified and sent to the machine for flashing the firmware Notes a There are two types of data sources IMAGE v bitmaps ISW010 bmp SCROLL ORIGINAL batch data and DIVIDED divided data The 7020 utilizes the DIVIDED selection for the Control BIN files and the ORIGINAL selection for the Image DF314 and FS107 BIN files b The Country sel
45. highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 13 Touch RETURN three 3 times to return to the normal copy mode SPECIAL NOTE Solution provided by Wayne Winters Caltronics Business Systems DESCRIPTION SOLUTION PLEASE INSERT KEY COUNTER message is displayed when printing with a key counter installed CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled SOLUTION Disable software switch 17 3 host printing cannot be performed when a key counter is installed To disable software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 17 3 5 Select OFF 6 Power the copier OFF ON to return to normal copy mode SOLUTION ID 135242 USAGE 0 DESCRIPTION SOLUTION PRINTING IS PROHIBITED message and the print job is aborted CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled with no key counter installed SOLUTION Disable software switch 17 3 host printing canno
46. html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION SOLUTION FS107 PLEASE CLOSE FINISHER FTONT DOOR message is misspelled SOLUTION ID 111730 CAUSE Firmware bug USAGE 3 SOLUTION Flash the 7025 with the latest firmware System control firmware level 32 and Image processing firmware level 28 Note This firmware can be downloaded from Konica s Web site Log onto Konica NSSG Web Support and select the Download EPROMSs link 7025 EPROM files is located under EPROMs for low volume copiers The System control file name is 7025 m32p exe PC file and the Image processing file name is 7025 i28p exe PC file DESCRIPTION SOLUTION F26 1 at power up SOLUTION ID 112218 CAUSE The TDS Toner Density Sensor in the developing unit has detected a depletion of USAGE 3 toner Note This may have been caused by the customer making an excessive amount of copies while the machine was out of toner It may also be caused by a bound toner addition system SOLUTION Clean all toner from the toner recycle and toner supply assemblies Confirm that the gear mesh between the toner supply auger drive gear and toner supply motor M4 is flush If toner supply conveyance is normal and the toner cavity is empty install a new toner cartridge Item 950236 and then perform the following diagnostic mode to replenish the developing unit with toner 1
47. lt 060 000 gt Press Star button Press 3 to display lt 60 003 gt Press Star button Press Start button The shaft should rotate and should stop with the cams in the near vertical position and the conveyance guide in the open position If the shaft rotates approximately 180 degrees the pin is missing 8 Power the machine OFF ON to exit the 25 mode 9 Replace the conveyance guide cam assembly p n 13GL 4580 as needed NOOR W SOLUTION ID USAGE 103364 0 DESCRIPTION SOLUTION DF314 original exit jams CAUSE When thin originals are copied under low humidity environment static electricity may be generated around the original causing jamming SOLUTION To neutralize the conveyance guide sheet a conveyance neutralizing sheet p n 13GL4563 has been newly established and attached to the conveyance guide plate IMAGE V bitmaps cjc294 bmp SCROLL Install the conveyance neutralizing sheet as needed Note The conveyance neutralizing sheet has been installed in DF314s with serial number 13GL67080 and above SOLUTION ID USAGE 107650 0 DESCRIPTION SOLUTION Setup Checklist 7025 7020 7025 7030 7035 Setup Checklist in Adobe Acrobat format URL http techweb konicabt com tpm media 7020checklist pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat r
48. mode at the left front of touch screen and enter the Password if necessary Touch 2 FAX from the Key Operator Mode screen Touch Special set from the Fax initial setting menu screen Enter password 9272 and touch OK Touch FAX file format on the Service mode setting screen Touch the UP or DOWN arrows to allocate desired fax file size 2MB or 4MB Touch Format in the lower left of touch screen then YES to register the fax memory allocation amount The machine will power OFF and any previously scanned files for sending or for printing are erased Note When equipped with the standard 32MB the fax memory amount can be changed from 2MB to 4MB When equipped with 64MB or more the fax memory can be increased to 16MB NOOR WN DESCRIPTION DB409 noise when copying SOLUTION ID 114626 SOLUTION CAUSE The small brown idler gear that meshes with the paper feed gear 2 is on backwards USAGE 3 SOLUTION Turn the idler gear around so it meshes properly with the paper feed gear 2 Note Due to the gear being on backwards the idler gear p n 13HA77050 and or the paper feed 2 gear p n 26NA16320 may be worn or broken Replace gear s as necessary DESCRIPTION E56 11 at power up or during operation SOLUTION ID 115378 SOLUTION CAUSE Intermittent communication failure within the Printer Driver Board USAGE 3 SOLUTION Replace the Printer Driver Board p n 26NA 9022 DESCRIPTION Varying lead edge from all p
49. of the CCD unit mounting plate measures 130mm to the machine frame 8 Reassemble in the opposite sequence Ensure that the CCD unit is mounted to its mounting bracket and is properly sitting in its SOLUTION ID 131986 USAGE 0 DESCRIPTION Front to rear zoning varies when copying from the platen glass document feeder and internal test charts SOLUTION CAUSE Incorrect position of the universal tray side guides SOLUTION To properly load paper in the universal trays perform the following 1 Withdraw the paper tray 2 Stack the paper with the curl side up 3 While pressing the release knob move the side guide plate against the paper 4 Push the paper tray until it locks into place Notes 1 Do not load paper above the red line on the side guide plate 2 Be sure that the rear paper guide plate is correctly positioned according to the paper size loaded otherwise machine trouble may occur SPECIAL NOTE Solution provided by Jim Wood KBT Orlando SOLUTION ID 132019 USAGE 0 Copyright 2005 Konica Minolta Business Solutions U S A Inc 62 May 2005 7025 DESCRIPTION Toner on the edges of copies prints and received faxes SOLUTION ID 132653 SOLUTION CAUSE Toner adhering to the transfer guide plate due to a missing electrode spring p n USAGE 0 26NA26260 SOLUTION Replace the missing electrode spring The spring makes an electrical connection between the electrode p
50. on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Recall setting to ON 14 Press RETURN three times to return back to normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OK If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7025 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings DESCRIPTION FK101 TCR report shows the results but faxed image is reduced or sometimes will be SOLUTION ID 97643 blank SOLUTION CAUSE If fa
51. operation wiring 2 as a set DESCRIPTION System Configurator 7025 SOLUTION ID 96976 SOLUTION 7025 System Configurator IMAGE V bitmaps 7025_config bmp SCROLL USAGE 0 DESCRIPTION How to end the current ECM session and immediately display ENTER E C M PASSWORD SOLUTION ID 98810 on the LCD SOLUTION To immediately return the machine to display ENTER E C M PASSCODE when the job is finished USAGE 0 perform the following 1 Hold the key and then press the key 2 Release both keys together 3 The display will go back to ENTER E C M PASSCODE DESCRIPTION Unable to receive a fax or print a job Green data light is ON and JOB LIST is flashing SOLUTION ID 100295 SOLUTION CAUSE The 7025 has ran out of paper and is unable to complete the fax reception or print job USAGE 0 SOLUTION Press JOB LIST on the LCD to view the status of the fax and or print jobs Load the necessary paper size and press START PRINT to complete the fax and or print job Note The LCD will display a message to PLEASE LOAD PAPER if a copy job is attempted prior to adding paper DESCRIPTION FS107 change of guide part to prevent play between the paper exit lower assembly and the SOLUTION ID 101834 guide part SOLUTION CAUSE There can be slight mechanical play between the paper exit tray lower assembly and the USAGE 0 guide part Depending on the installation angle of the paper exit lower assembly the trailing edge of exited paper may jump on the rib of t
52. perform the following 1 Power OFF both the sub switch SW2 located on the operation panel and the main switch SW1 located on the left side of the copier 2 Remove the operation unit p n 26NE 7000 3 Unlatch CN86 on the operation board and extract the ribbon cable Thoroughly inspect the ribbon cable for any signs of damage 4 Reinsert the ribbon cable into CN86 on the operation board and then latch the connector 5 Reinstall the operation unit 6 Power the copier ON SOLUTION ID 127425 USAGE 2 DESCRIPTION SOLUTION How to enable First Page Print on Transmission Report To enable First Page Print on Transmission Report perform the following From the Copier mode press the HELP button On the LCD touch screen select KEY OP mode Press 2 FAX on the touchscreen Select TX RX MODE SET on touchscreen Press UP ARROW on the right hand side of the touchscreen until Transmission Mode is highlighted 6 Press EDIT on touchscreen until desired quantity is reached 7 Press BACK 8 Select Report output set 9 Select Transmission report 10 Select Always 11 Press the return key until the main screen appears AOUN SOLUTION ID 128991 USAGE 2 DESCRIPTION SOLUTION Unable to set the paper tray sizes on the operation panel with the paper trays in the machine CAUSE The machine was not set to factory specifications SOLUTION To set the machine to factory specifications per
53. release As an interim solution flash the machine with control version 26sec033cisOp exe which is available on the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com SOLUTION ID USAGE 155327 DESCRIPTION SOLUTION FK102 How to enable image printing on the transmission reports To enable printing of the image on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Select 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Select LIST OUTPUT MODE 8 Scroll to TRANSMISSION REPORT 9 Press EDIT to change set value to WITH IMAGE 10 Press BACK until the normal screen appears SOLUTION ID USAGE 155826 1 DESCRIPTION SOLUTION Developer on the trail edge of copies after corona currents and developer bias have already been confirmed CAUSE Memory parameter board has failed causing voltages to vary during machine operation SOLUTION Replace the memory parameter board p n 26NA 9110 SOLUTION ID USAGE 156874 DESCRIPTION SOLUTION F28 02 displayed while copying CAUSE A failed T S Transfer Separation corona unit SOLUTION Replace the T S unit p n 26NA 2601 SOLUTION ID USAGE 157411 1 DESCRIPTION SOLUTION Paper jams popping noise and gear breakage CAUSE The double feed preventative rolle
54. screws p n 002193061 which attach the high voltage casing A to the ADU cover 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the ADU cover 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p n 26NA50971 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as necessary DESCRIPTION SOLUTION Background overtoning and F26 x codes SOLUTION ID 138547 PROBABLE CAUSES USAGE 5 1 Overtoned developer Install fresh developer PCUA 950237 and run the L detect adjustment To run the L detect adjustment perform the following Enter the 36 mode power the copier ON while pressing the 3 and 6 keys Press 1 HV adjustment Press Next several times until the display reads HV adj L detection adj Press Start When the adjustment is complete the machine will stop and a value is displayed in RESULT If the developer was sampled properly during the L detect adjustment the value displayed in RESULT will be in the 60 75 range g If the L detect adjustment RESULT value is outside of the 60 75 range than the TDS toner density sensor should be checked 2 Failed TDS toner density sensor To check the TDS perform t
55. the cover and inspect the drive belt p n 26NA50450 to ensure that it is meshed with conveyance pulley A p n 26NA50420 conveyance pulley B p n 26NA50430 and the idler pulley p n 26NA50370 SPECIAL NOTE Solution provided by Richard Tapia Astro Business Products SOLUTION ID USAGE 138472 0 DESCRIPTION SOLUTION Unable to use the Interrupt button on the operation panel or RESERVE on the LCD CAUSE Incorrect software dipswitch setting in the 25 mode SOLUTION To verify 25 mode software dipswitch settings perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 4 6 Select OFF Power the copier OFF ON to exit the 25 mode akWN Copyright 2005 Konica Minolta Business Solutions U S A Inc 67 SOLUTION ID USAGE 138612 0 7025 DESCRIPTION SOLUTION Intermittent jamming popping noises and premature wear of the paper feed gears CAUSE Loose or bent shaft on the upper tray driving auxiliary panel r assembly item A on page 16 of the 7020 7025 7030 parts book or lower tray driving auxiliary panel L C assembly page 18 of the 7020 7025 7030 parts book SOLUTION Replace the upper tray driving auxiliary panel r assembly p n 26NA 1030 and any worn paper feed gears or lower tray driving auxiliary panel L C assembly p n 26NA 1040 and any worn paper feed
56. the lowered position and should change to IN ON with the RADF in the raised position If the state of the RADF open close detect sensor fails to properly detect the raised or lowered position of the RADF thoroughly inspect the RADF open close detect sensor and open close actuator for proper alignment 4 Replace the RADF open close detect sensor p n 12QV85510 open close actuator p n 13GL73020 detecting spring p n 13GL73030 or open close part p n 13GL73010 as necessary DESCRIPTION A manufacturing parts change has been made to the paper size detection sensor PS20 in SOLUTION ID 131055 the bypass tray SOLUTION The manufacturing parts change was made to use the paper size detection sensor PS20 in USAGE 1 common with other models The old type and new type parts are not interchangeable and cannot be mixed When replacing any of the old type parts with the new type ensure that you replace all of the old type parts to the new type The old type parts are 1 Manual feed tray upper p n 26NA42170 2 By pass feed detecting wiring p n 26NA90450 3 Photo sensor PS20 p n 55WA85520 The new type parts are 1 Manual feed tray upper p n 26NA42171 2 By pass feed detecting wiring p n 26NA90451 3 Photo sensor PS20 p n 08AA85510 4 Paper detecting actuator assembly p n 26NA 4330 Note When installing the new type parts you will need 2 B tight screws p n 002253081 and 2 E rings p n 002670206 DESCRIPTIO
57. the operation panel or fax one touch buttons on the installed FK101 20 button operation panel is stuck in the down position This will lock up the complete operation panel including the LCD touchscreen SOLUTION Repair the stuck operation panel or fax one touch button s on the FK101 20 button operation panel Note Any operation button or Key that is stuck in the down position will also prevent access to 25 36 47 or Key Operator modes SOLUTION ID 135719 USAGE 1 DESCRIPTION AUTO TONER SUPPLY message is displayed and then a code F26 1 SOLUTION CAUSE The TLD toner level detect is continuously switching ON OFF when checked in the 47 due to a failed TLD sensor SOLUTION To check the output of the TLD perform the following 1 Access the 47mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys 2 Enter code 057 then press 001 The touchscreen should read lt 057 001 gt 3 The touchscreen should say ON if toner is present and OFF if toner is not present 4 If the touchscreen switches from an ON OFF state replace the TLD sensor p n 40AA88030 SOLUTION ID 135825 USAGE 1 DESCRIPTION FK101 how to disable the Yes No message for the TCR when sending a fax SOLUTION To disable the TCR message Yes No to print perform the following 1 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscr
58. the original slit glass p n 40LA 6280 ensure that the black dot mark is on the right rear side 2 Thoroughly clean the original slit glass p n 26NA61131 located to the left of the original scale plate with a clean soft cloth dampened slightly with water or an anti static cleaner 3 Apply a couple of drops of Rain X and rub into the slit glass this may reduce the occurrence of foreign debris sticking to the slit glass 4 Check the RADF height adjustment and adjust as necessary The procedure can be found on either page E 2 of the DF314 installation instructions or in the 7020 7025 7030 7035 service manual 3 2001 page 4 88 a The DF314 reading roller p n 13GL45520 may apply too much pressure to the slit glass if the DF314 height is adjusted too high This added pressure might contribute to debris adhering to the slit glass b After performing the height adjustment it may be beneficial to re adjust the height positioning screw approximately 1 2 to 3 4 of turn counterclockwise The position of the white pointer should slide down to the left of center slightly this will relieve additional pressure away from the slit glass by the reading roller CAUTION Adjusting the RADF height too high may cause RADF jamming at the slit glass area or blurred copies 5 Adjusting the READ POINT ADJUSTMENT in the 36 mode may also help to minimize this problem a The READ POINT ADJUSTMENT moves the first mirror to a different home position and c
59. types of data sources IMAGE v bitmaps ISW010 bmp SCROLL ORIGINAL batch data and DIVIDED divided data The 7030 utilizes the DIVIDED selection for the Control BIN files and the ORIGINAL selection for the Image DF314 and FS107 BIN files b The Country selection must be KBT for the USA COPYING TRANSFER DATA UPDATE DATA Run the ISW Trns program to copy transfer data IMAGE v bitmaps ISW012 bmp SCROLL update data to the PC CONNECTING Connect a parallel interface cable to the copier IMAGE v bitmaps cjc292 bmp SCROLL ISW connector is located on the right rear side of mainbody and is the lower of the 2 connectors CAUTION Ifa parallel data transfer is to be executed with the ISW Trns program the ECP mode setting of the PC parallel port should be cleared ISW Trns does not support parallel data transfers If a parallel data transfer is launched with the PC set in ECP mode the transfer could be aborted by an error occurring in between It would be necessary therefore to disable ECP mode IMAGE v bitmaps ISW011 bmp SCROLL before run ISW Trns on a PC with the ECP setting UPDATING Update the ROM data on each control board using ISW Trns IMAGE v bitmaps ISW014 bmp SCROLL Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 40 7025 Note If any error occurs during the flash procedure and the Fax LED goes on red the main power switch must be shut off for 10 seconds or more Then turn
60. using Adobe Acrobat Pro version 6x DG DAT MSG OUT OF EXPECTED SEQUENCE SOLUTION ID 153510 message while attempting to retrieve tif files from the network scanner using the Konica Minolta TWAIN driver version 1 04 After this message only the first page of a multiple page file is retrieved SOLUTION CAUSE Early version Konica Minolta TWAIN network scanner driver is installed USAGE 0 SOLUTION Use minimum version 1 11 Konica Minolta TWAIN driver the latest version is recommended The driver can be downloaded from the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com Black_white_products Network_Scanning or from the Konica Minolta website driver database URL http kmbs konicaminolta us eprise main KMBS Support_Center Home When installed this driver will replace the currently installed TWAIN driver on the Microsoft Windows workstation Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION The scanner slams into the right side of the machine when using the book copy mode or SOLUTION ID 153965 when pre scanning an 11x17 original SOLUTION CAUSE The drum clock was set to 20 causing the scanner to extend its pre scan range USAGE 0 SOLUTION Adjust the drum clock URL http techweb konicabt com tpm media drumclock pdf to the positive side of zero Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http w
61. 0 7025 and 7030 SOLUTION ID 97469 SOLUTION See 7020 7025 7030 Technical Bulletin 3 IMAGE V bitmaps cjc281 bmp SCROLL for detail of USAGE 1 differences Note A service manual will not be issued for the model 7025 because it is nearly identical to the model 7020 Any technicians with previous certification on the model 7020 will not require any additional training to service the 7025 DESCRIPTION SCANNER FAILURE message at power up SOLUTION ID 120312 Copyright 2005 Konica Minolta Business Solutions U S A Inc 20 May 2005 7025 SOLUTION CAUSE A loss of 24V DC at CN63 1 of the scanner driver board due to an open ICP1 SOLUTION Verify the operation of L1 exposure lamp To verify the operation of L1 perform the following 1 Access the 47 mode power the copier ON while simultaneously holding the 4 and 7 keys output code 00 2 L1 should power ON 3 If L1 does not go ON perform the following a Remove the platen glass b Remove Scanner driver board cover c Locate ICP1 next to CN60 d Set multimeter to 200V DC e With the black lead to frame ground put the red lead to either leg of ICP1 and check for 24V DC f If voltage is present check the other leg of ICP 1 g If voltage is missing on either side of ICP1 replace the scanner driver board p n 26NA 9052 Note If the machine has an IP controller or a FAX kit installed a SCANNER FAILURE message will occur If the IP and FAX kit are disconne
62. 0 or ON 1 to program the desired setting Use the matrix below to input the desired tray setting at commencement of search when APS is used DIPSW TRAY 2 4to0 2 5to0 Tray1 2 4to1 2 5to0 Tray2 2 4to0 2 5to1 Tray3 2 4to1 2 5to1 Tray4 8 Power the copier OFF ON to exit the 25 mode DESCRIPTION FK101 not recognized by the main body SOLUTION ID 138677 SOLUTION CAUSE The FK101 has been disabled by the faulty part isolation in the 25 mode USAGE 1 SOLUTION To enable the FK101 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 1 Set to 0 by selecting OFF Power the copier OFF ON using SW1 Main power switch to return to normal copy mode OJAN Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 42 7025 DESCRIPTION SOLUTION How to program the auto reset timer To program the auto reset timer perform the following Power the copier OFF Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen AUTO RESET TIMER will be highlighted Repeatedly touch EDIT on the touchscreen until the desired setting is displayed The available choices are OF
63. 025 6 Press SET 7 Press Return 8 Power machine OFF ON DESCRIPTION THIS MODE IS UNAVAILABLE FOR THIS SIZE is displayed when trying to copy 8 5x14 or 11x17 originals from the platen glass or RADF SOLUTION CAUSE Ona machine with no finisher installed rotation and sort have been selected as the output mode SOLUTION To cancel rotation and sort as the output mode perform the following 1 Press the OUTPUT key 2 When the Select Output Screen is displayed Rotation Sort will be highlighted Touch Rotation Sort which will cancel this choice 3 Touch OK on the touchscreen SOLUTION ID 126643 USAGE 1 DESCRIPTION 1IT101 rotation sort and rotation group will not operate in printer mode SOLUTION CAUSE Older System Software SOLUTION Upgrade the System Software to level 5 5 2d which is a special parallel only upgrade patch to allow proper sorting when an IT101 is installed Notes 1 Install 8 5x11 paper in one paper tray and 8 5x11R in another 2 Turning collate off and turning offset on within the print driver should also be performed to obtain proper sorting operation 3 The latest version system software is available on the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Refer to the FTP site index URL ftp kbtdigital kx15 ftp konicabt com FTP_SITE pdf on the FTP site for detailed information concerning site contents SOLUTION ID 127262 USAGE 1 DESCRIPTION
64. 12110 is included with the 7025 and can be used in place of a finisher if desired SOLUTION ID USAGE 112764 1 DESCRIPTION SOLUTION PLEASE LOAD 8 5x14 PAPER is displayed when an 8 5x14 original is placed on the platen glass or the RADF the 8 5x14 tray is filled with paper CAUSE ATS APS is disabled for the tray containing 8 5x14 paper SOLUTION To enable ATS APS for the tray containing 8 5x14 paper perform the following 1 Power the copier ON 2 Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray NOOR W switch will be highlighted Repeatedly touch EDIT until ON is displayed as the setting selection 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by the customer 9 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 or OFF ATS APS disabled for Tray 1 as desired by the cu
65. 16MB Additional memory must be installed in the main body to make the 16MB available for the FK101 Notes 1 The memory used in the 7025 is a 144 pin SODIMM module 100MHz 10ns or faster with gold contacts 2 The 7025 is equipped with 32MB of memory embedded on the main CB The main CB has 2 additional slots that can accept the following memory modules for a maximum of 288MB 32MB MU403 Item 950217 64MB MU404 Item 950218 128MB MU405 Item 950219 3 Memory is installed on the main CB at CN35 and CN36 SOLUTION ID USAGE 130332 0 DESCRIPTION SOLUTION How to program combination of small size originals front and back with 1 25 ratio selected This feature is not available This model automatically select AMS with the combination feature The Users Manual states that AMS is automatically selected The copy size in Tray 1 and original size are sensed and the correct ratio will be automatically selected The only work around would be to program the Job Memory Store and then with the original selected and placed on the platen when the standard screen in displayed change the AMS ZOOM to 1 25 To select the 1 25 ration perform the following 1 Place your original on the platen small original 2 Load your 5 5x8 5 in Tray 1 change the size wheel to 5 5x8 5 3 Select APPLICATION Touch Combination 2 1 OK on the same screen touch STORE bottom left of LCD 4 Touch Job Memory upper right of LCD
66. 2 Open the ADU cover p n 26NA50010 3 Remove the two 2 screws p n 002193061 which attach the high voltage casing A to the ADU cover 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the ADU cover 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p n 26NA50971 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as necessary DESCRIPTION F23 01 at power up SOLUTION ID 129095 SOLUTION CAUSE CN932 in the drum carriage is loose resulting in a loss of 24V DC to the PCL pre charge USAGE 0 lamp SOLUTION To verify the operation of the PCL pre charge lamp perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 51 3 If the PCL does not turn ON remove the drum carriage and reseat CN932 2 pin connector Copyright 2005 Konica Minolta Business Solutions U S A Inc 60 May 2005 7025 located on the front left said of the drum carriage 4 Power the copier OFF ON to return to normal copy mode DESCRIPTION SOLUTION Light or faded images CAUSE Regulating seals are missing or worn SOLUTION Replace worn regulating seals p n 26NA73800 S
67. 22 DESCRIPTION FK102 Memory Overflow message with a FL102 dual line option installed SOLUTION ID 133233 SOLUTION CAUSE The fax file size has exceeded the available memory USAGE 0 SOLUTION When the FL102 is installed in the FK102 the fax transmission data is restricted to 5 6MB even when the ERDH memory has been expanded to 64MB and the fax file size set to 16MB DESCRIPTION FK101 how to send a two sided fax SOLUTION ID 133591 SOLUTION To fax two sided originals perform the following USAGE 0 1 Enter the Fax Mode by pressing the FAX button 2 Place the original in the document feeder 3 Enter the fax number you wish to send to 4 Press Setting on the LCD 5 In the lower left hand corner will be the selection for Cover and Two sided Two Sided and One sided Choose desired setting 6 Press Start to send the fax DESCRIPTION Part number information for the fixing sensor mounting bracket s not listed in the Parts SOLUTION ID 133779 Catalog SOLUTION Fixing sensor mounting bracket p n 26NA53150 USAGE 0 DESCRIPTION FK102 E86 04 error when receiving SOLUTION ID 134232 SOLUTION CAUSE After receiving a dial in telephone call the external TEL was off hooked and a R79 error USAGE 0 occurred on the next data reception This problem has been recognized with FK 102 firmware level 10 and 11 SOLUTION Upgrade FK102 firmware to level 12 DESCRIPTION FK102 R77 error when receiving JBIG files SOLUTION ID 134253 SOLUTION
68. 28 4 code detection has been abolished with the newer firmware It has been determined that carrier adhesion detection during initialization is not necessary 2 The F28 4 code history recorded in the past will still remain 3 Level 29 system and level 26 image have been installed in production 7025 s with serial number 26SE02383 and above SOLUTION ID 106937 USAGE 4 DESCRIPTION SOLUTION Black smudges on copies and prints CAUSE Charging control plate grid is worn or improperly installed SOLUTION Clean or replace charging control plate grid p n 26NA25160 SOLUTION ID 115323 USAGE 4 DESCRIPTION SOLUTION How to sort or group without a finisher and RADF installed To sort or group without a finisher and RADF installed perform the following Install 8 5x11 paper in one paper tray and 8 5x11R in another Press the APPLICATION button on the operation panel Press STORE MODE then OK on then LCD Press the OUTPUT button on the operation panel Select the desired output mode from the LCD GROUP ROTATION GROUP ROTATION SORT 6 Place an original on platen glass and select a desired print quantity 7 Press SCAN on the LCD to scan originals into memory 8 Place additional originals on the platen glass and scan those into memory by pressing SCAN again 9 Press the START button to start the copy job Notes a GROUP mode copies each original page in amounts determined by the print quantity set
69. 304 ANSWER The FK101 supports the fax protocols T4 and T30 but not the data transmission protocol The FK101 cannot recognize data other than image data 2 QUESTION Does the FK101 support the data modem Function ANSWER The FK101 supports the fax protocols T4 and T30 only 3 QUESTION Is it possible that the FK101 is recognized as a modem or network card on the LAN ANSWER The FK101 is not recognized as a modem or network card by any operating system 4 QUESTION Does the FK101 support the TCP IP or IPX SPX protocols ANSWER The FK101 only supports the fax protocols T4 and T30 5 QUESTION Does the FK101 accept data calls from an external line ANSWER The FK101 only accepts fax image data 6 QUESTION The FK101 uses the adopt V34 V37ter that allows dial up connection Is there any possibility of hacking from this connection ANSWER The FK101 uses the adopt V34 V37ter as the modulation method The FK101 itself does not support the data transmission protocol therefore there is no possibility of hacking For the communication protocol the FK101 supports only the T4 and T30 protocols Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION SOLUTION When attempting to scan multiple pages into OmniPage Pro 11 one of the following issues SOLUTION ID 121635 may occur 1 A dialog with the message Scanner Error appears 2 Inability to scan from the ADF scanner into OmniPage Pro 11 3 W
70. 6378 0 DESCRIPTION SOLUTION What is the part number for the ADU door lock shaft The part number for the ADU door lock shaft is 26NA50100 SOLUTION ID USAGE 146633 0 DESCRIPTION SOLUTION F46 10 occurred after replacing the MCB CAUSE The CCD has failed SOLUTION To test the CCD unit perform the following 1 Access the 47 multimode power the machine ON while holding down the 4 and 7 keys power the machine ON output code 97 check that 097 00 appears on the message display 2 Press the P button 3 Press 1 using the numeric keys check that 097 01 appears on the message display 4 Press the Start print button The xenon lamp should light then go OFF under the scale plate 5 The display should change from IN 0000 OUT to MAX 242 MIN 127 example from working lab machine 6 To end this operation press the Stop Clear button 7 Power the machine OFF ON to exit the 47 mode 8 If the MAX and MIN are low than 25 and 1 replace the CCD p n 26NA 6260 SOLUTION ID USAGE 149652 0 DESCRIPTION SOLUTION Unable to remove one inch deletion on the lead edge of copy CAUSE There is a difference in height of the v mirror from the front to the rear SOLUTION To correct the height of the v mirror perform the following Remove the platen glass Pull the v mirror to the right until the v mirror is clearly visible Reinstall the platen glass with the glass edge over
71. 7 23p pdf FS107 level 22 file name FS107 22p exe PC file FS107 level 22 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media fs107 21 pdff Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION FK101 how to program a specific finisher exit tray for fax receptions and another finisher SOLUTION ID 97560 exit tray for copy jobs SOLUTION To program the 7025 to have fax receptions exit into one finisher tray and copy jobs into a different USAGE 6 finisher tray perform the following 1 From the copier mode press the HELP 7 button located to the right of the touchscreen 2 From the touchscreen select Key Ope mode 3 Enter a Key Operator passcode if applicable 4 Select 1 System Copier 5 Select 2 Copier Initial 6 Select 5 Output 7 Select highlight the desired exit tray to be used for fax receptions press OK 8 Press RETURN to return back to the System Copier setting menu 9 Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 3 3 of the memory switches 12 Press the down arrow
72. AcroRd32 exe v PDFfiles internal_link008 pdf 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION SOLUTION How to use the ECM mode for printing SOLUTION ID 155300 To enable ECM mode for printing perform the following USAGE 0 1 Press the Help to enter Key Operator mode 2 Press the Key Ope Mode button on the touch screen Enter the Key Operator password if necessary and press OK Press System copier Press ECM Enter the 8 digit ECM master code the default passcode is 00000000 Press ECM ON OFF Setting Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON Note The ECM mode will count print jobs for the ECM user account only if the ECM user account is entered in the print driver OMONDARW To enter the ECM code in the print driver PCL PostScript or Visual PostScript perform the following 1 From the document to be printed select file then print from the file menu 2 Select properties in the print driver dialog box 3 Select the Setting button do not check the password check box 4 In the ID box of the Password Settin
73. D 120307 CAUSE A loss of 24V DC at CN63 1 of the scanner driver board due to an open ICP1 USAGE 4 SOLUTION Verify the operation of L1 exposure lamp To verify the operation of L1 perform the following 1 Access the 47 mode power the copier ON while simultaneously holding the 4 and 7 keys output code 00 2 L1 should power ON 3 If L1 does not go ON perform the following a Remove the platen glass b Remove Scanner driver board cover Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 7025 c Locate ICP1 next to CN60 d Set multimeter to 200V DC e With the black lead to frame ground put the red lead to either leg of ICP1 and check for 24V DC f If voltage is present check the other leg of ICP1 g If voltage is missing on either side of ICP1 replace the scanner driver board p n 26NA 9052 Note If the machine has an IP controller or a FAX kit installed a SCANNER FAILURE message will occur If the IP and FAX kit are disconnected from the machine F41 1 code will be indicated Verify all 24V DC loads to frame ground and check for any broken or pinched wires DESCRIPTION SOLUTION F28 4 code intermittently CAUSE System control firmware bug The F28 4 code may intermittently occur if the TCSB in the drum carriage detects toner carrier adhesion on the drum during initialization SOLUTION Update firmware to a minimum of level 29 system and level 26 image Notes 1 The F
74. E 1 SOLUTION To check the operation of the optical unit fixing cooling fan FM3 perform the following 1 Power the copier OFF 2 Remove the upper right side panel p n 26NA 1260 and the ozone filter p n 26NA10170 which will allow unrestricted observation of the optical unit fixing cooling fan Also remove the upper rear reading cover p n 26NA12230 which will allow access to the optical unit fixing cooling fan connector CN912 3 Access 47 multimode power the copier ON while pressing the 4 and 7 keys Output code 42 press 01 Start Print button 4 Press the Start Print button the optical unit fixing cooling fan should rotate If the optical unit fixing cooling fan fails to rotate check the control signal at CN912 1 of the optical unit fixing cooling fan connector Using a voltmeter 200V DC range a reading of 24V DC should be observed a Be sure to measure the 24V DC as the same time Start Print button is pressed The 24V DC may spike up momentarily then drop back down to OV DC 5 If OV DC is measured power the copier OFF disconnect CN912 and then recheck CN912 1 PRDB side in the 47 multimode power the copier ON while pressing the 4 and 7 keys Output code 42 press 01 START PRINT if 24V DC is still not present then reseat all connectors on the PRDB 6 Repeat steps 1 through 4 if 24V DC is still not present on CN912 1 replace the PRDB p n 26NA 9022 and FM3 optical unit cooling fan p n 26NA 7390 as a set 7 If
75. E V text NewROM 7020 txt NEW NoWordWrap and Internal Link for USAGE 7 Faxing Printing current 7020 Firmware information RUN V text Wordpad exe v text newrom 7020 txt 7020 level 33 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media 7020 m33p pdf DF314 See 7020 7025 7030 7035 Technical Bulletin 6 URL http techweb konicabt com tpm media 7020tb06 pdf DF314 level 20 7035 ONLY file name DF314 20p exe PC file DF314 level 30 file name DF314 30p exe PC file DF314 level 20 and 30 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media df3 14 20 pdf FK101 FK101 level 17 file name FK101 17p exe PC file FK101 level 17 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media FK10115 pdf FK102 FK102 level 14 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media FK 102 14p pdf FK102 level 13 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media FK 102 13P pdff FK102 level 12 firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media FK 102 12P pdff Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 7025 FS107 FS107 level 23firmware enhancement list in Adobe Acrobat format URL http techweb konicabt com tpm media fs10
76. ESCRIPTION Intermittent F51 06 code SOLUTION ID 177887 SOLUTION CAUSE Failed write unit USAGE 0 SOLUTION Replace write unit p n 26NA 6503 Note Before replacing the write unit ensure 24V DC for the polygon motor is present at CN22 pin 5 of the PRDB DESCRIPTION J12 and J30 codes SOLUTION ID 179673 SOLUTION CAUSE Worn bushings or shaft holders on the first paper feed assembly p n 26NA 4010 USAGE 0 SOLUTION Replace the first paper feed assembly Clean the shafts and bushings that hold the manual feed driving gears p n 26NA16160 p n 26NA16170 and p n 26NA17600 as they maybe gummed up and slowing down the drive gears for Tray 2 feed DESCRIPTION DF314 Reload original in order then set scanning conditions of originals message SOLUTION ID 179895 displayed when copying odd size original through the document feeder SOLUTION CAUSE Non standard size was not selected USAGE 0 SOLUTION When feeding Non standard size paper through the DF314 the Non standard size needs to be selected in the ORIGINAL MODE To select Non standard size Perform the following 1 On the display panel select ORIGINAL MODE 2 On the display panel select Non standard size 3 Place the original in the DF314 feed tray and press START Note This application can also be programmed into job number 15 to have the machine powered ON with this function DESCRIPTION Is Unimessage Pro available for the FK102 SOLU
77. F 30 90 120 150 180 210 240 270 or 300 seconds 7 Power the machine OFF ON to exit the Key Operator Mode Oakwnsa SOLUTION ID USAGE 138959 1 DESCRIPTION SOLUTION How to view the amount of originals that were scanned in by the DF315 The amount of copies will not be incremented on the main copy screen but the amount can be viewed in the JOB LIST application For an example of viewing the amount of originals that were scanned in perform the following Place a stack of 5 papers on the DF315 Press the SCAN tab located in the upper right corner of the touchscreen The amount of copies that were scanned will be displayed under TOTAL PAGE s Press OK to return to the main copy screen aRWN After the papers are scanned in press the JOB LIST tab located to the right of the SCAN tab SOLUTION ID USAGE 140109 1 DESCRIPTION SOLUTION J62 4 occurs when using the RADF CAUSE PS312 Original Feed PS has failed SOLUTION To check PS312 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 60 press P 04 P 2 Actuate PS312 and watch for a change of state at the control panel 3 If no change of state occurs clean or replace PS312 12QV85510 SOLUTION ID USAGE 140122 1 DESCRIPTION SOLUTION FK101 how many one touch dial numbers can be programmed The FK101 has the capability to pr
78. GE V bitmaps cjc303 bmp SCROLL p n 13GQ45940 has been newly established Install the conveyance guide sheet A as needed SOLUTION ID USAGE 144568 0 DESCRIPTION SOLUTION DF314 parts changes CAUSE There have been minor changes made during production of the DF314 SOLUTION A DF314 Parts Catalog 3rd Edition September 2002 URL http techweb konicabt com tpm media df314pc3rded pdf is available on the KBT web site that contains the latest changes Notes 1 At this time a serial number cut in and parts reference comparison is not available 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW Copyright 2005 Konica Minolta Business Solutions U S A Inc 69 SOLUTION ID USAGE 145305 0 May 2005 7025 DESCRIPTION SOLUTION DF314 code 65 2 or 65 3 after replacing the RADF control board CAUSE The DF314 has been recently changed to improve performance The old style RADF control board is not compatible with the new version DF314 The earliest style RADF CB p n 13GL 9019 is only available through board repair SOLUTION The newer RADF control board should be used with a newer DF314 Notes 1 Refer to the ADF serial number DF C
79. ID USAGE 169319 1 DESCRIPTION SOLUTION J61 1 intermittently occurs when using the RADF CAUSE The RADF height adjustment was not performed SOLUTION Adjust the ADF height To Adjust the ADF height perform the following 1 Locate the screw adjustment slot located on the rear of the RADF just above the hinge 2 Open the top cover and look to the rear left side and you will see a pointed indicator Turn the height adjustment screw until the pointed indicator is in the center position SOLUTION ID USAGE 169335 1 DESCRIPTION SOLUTION Intermittent 41 01 codes occur in the morning CAUSE The DCPS has failed SOLUTION Replace the DCPS p n 26NA84511 SOLUTION ID USAGE 169701 1 DESCRIPTION SOLUTION Unable to perform the bypass tray paper size detection adjustment CAUSE Failed VR1 SOLUTION Replace VR1 p n 13FG 9330 Note To check the output of VR1 perform the following 1 Enter code 28 do not press the Start button Place an 8 5x11 piece of paper in the bypass tray and close the side guides against the paper The LCD display should show a value of 215 Position the bypass tray paper guides all the way to the closed position The LCD display should now show a value of 10 OJAN Access 47 mode SOLUTION ID USAGE 170169 1 DESCRIPTION SOLUTION Only on the third copy one inch of print would appear in the center of the copy CAUSE T
80. ION CAUSE In 25 mode software switch 22 7 is set to a 0 SOLUTION To set software switch 22 7 to a 1 perform the following 1 Access to the 25 mode hold down the 2 and 5 keys at subswitch power on 2 Select 1 SOFTWARE SW 3 Using the up and down arrows scroll to software switch 22 7 4 Select ON 5 Power OFF ON the subswitch to return to normal copy mode Note The paper exit sensor assembly 2 p n 26NA 4920 which is the actuator for PS19 Exit limit detect has been abolished on all 7025 s starting with s n 26SE03221 Due to this change it is necessary to set software switch 22 7 to a 1 to disable the function of PS19 Exit limit detect PS3 Paper exit is now used to count exited copies SOLUTION ID 118210 USAGE 1 DESCRIPTION Main body parts update to the paper exit sensor assembly 2 p n 26NA 4920 SOLUTION The paper exit sensor assembly 2 p n 26NA 4920 which is the actuator for PS19 Exit limit detect has been abolished on all 7025 s starting with s n 26SE03221 This sensor was originally installed to count the number of exited copies which would then trigger a display message to REMOVE PAPER FROM THE FINISHER TRAY when the exit tray reached its capacity Due to this parts change it is necessary to set software switch 22 7 to a 1 to disable the function of PS19 Exit limit detect PS3 Paper exit is now used to count exited copies SOLUTION ID 118217 USAGE 1 DESCRIPTION Erratic operation w
81. Inc May 2005 7025 DESCRIPTION SOLUTION FK101 PC LAN Fax hardware firmware and software requirements SOLUTION ID 112755 The following are the hardware requirements for PC LAN Fax option USAGE 5 IP421 Print Controller Item 950229 KN303 Ethernet Network card Item 950230 HD103 Hard Disk drive Item 950231 FK101 Fax Kit Item 950227 The following are firmware and software minimum requirements to allow PC LAN Fax and Password Print to function 7025 System control firmware version 32 and Image control version 28 FK101 firmware version 17 IP421 system software version 5 3 1 KN303 firmware version 5 70 IP421 PCL Print driver version 1 5 10 Note See to Info Source Bulletin 87 01 for functionality information URL http techweb konicabt com tpm media 421passwordprint pdf To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION SOLUTION How to print the system configuration page 7025 SOLUTION ID 113141 Note There are currently two print controllers IP011 and IP421 available for the 7025 USAGE 5 Depending on which controller is installed the procedure to print the System Configuration sheet is slightly different To pri
82. N SOLUTION FS107 intermittent J72 21 while copying CAUSE The paper exit connecting clutch has failed Copyright 2005 Konica Minolta Business Solutions U S A Inc 66 SOLUTION ID 136948 USAGE 0 May 2005 7025 SOLUTION Replace the paper exit connecting clutch p n 13GQ77181 DESCRIPTION SOLUTION Toner packing in the toner recycling unit CAUSE Cooling capability around the drum carriage is diminished due to a dust build up on the dust proof filter for the cooling fan FM4 SOLUTION Clean the dust from the dust proof filter for the cooling fan located on the left side of the machine Note Clean dust proof filter for the cooling fan every PM 100 000 copies SOLUTION ID USAGE 137010 0 DESCRIPTION SOLUTION Grey background on copies CAUSE Incorrect developer is installed SOLUTION Use only model 7025 developer PCUA 950237 and toner PCUA 950236 SOLUTION ID USAGE 137350 0 DESCRIPTION SOLUTION Part number for the fixing input shaft The part number for the fixing input shaft is p n 26NA15140 Note This part number is not listed in the Parts Catalog SOLUTION ID USAGE 137591 0 DESCRIPTION SOLUTION FS107 stapler cartridge lever green release part number The stapler cartridge lever p n 120H99010 is not listed in the Parts Catalog SOLUTION ID USAGE 143504 0 DESCRIPTION SOLUTION Intermittently the image is not print
83. N J11 or J12 when feeding from Tray 1 or Tray 2 SOLUTION ID 131657 SOLUTION CAUSE The drive belt has come off conveyance pulley B conveyance pulley A or the idler pulley USAGE 1 SOLUTION Pull out Tray 1 and Tray 2 Inspect the drive belt p n 26NA50450 to ensure it is meshed with conveyance pulley B p n 26NA50430 idler pulley p n 26NA50370 and conveyance pulley A p n 26NA50420 SPECIAL NOTE Solution provided by Jim Wood KBT Orlando DESCRIPTION Paper weight specifications 7025 SOLUTION ID 131709 SOLUTION The recommended paper weight specification is 16lb to 24lb for paper fed from the trays and USAGE 1 16lb to 35lb for the bypass DESCRIPTION PRINTER BOARD FAILURE message at power up SOLUTION ID 132317 SOLUTION CAUSE The printer has been isolated via software dipswitch 19 0 USAGE 1 SOLUTION To enable the IP011 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 19 using the left up down arrow s Select bit 1 of the switch using the middle up arrow Select ON 1 to enable the IP011 Turn the copier OFF then ON to exit the 25 mode Oak WNY DESCRIPTION DF314 when an 8 5x11 original is inserted into the RADF Original Size message appears SOLUTION ID 132640 on the screen SOLUTION CAUSE The machine destination was not set for USA USAGE 1 SOLUTION
84. OLUTION ID USAGE 129420 0 DESCRIPTION SOLUTION The fixing web has completely advanced and is unattached from its roller prior to reaching its estimated life expectancy CAUSE The fixing counter fixing web was reset SOLUTION Reset the fixing counter only when the cleaning web is replaced SOLUTION ID USAGE 129445 DESCRIPTION SOLUTION FK101 how to print all compulsory confidential received faxes at one time The compulsory received faxes can only be printed or deleted one at a time SOLUTION ID USAGE 129591 0 DESCRIPTION SOLUTION DB409 DB410 LCT lift up drive cable unwrapping from the lift up cam assembly CAUSE This issue is usually caused by the lift up tray changing height at an excessive rate of speed This allows the cable to buckle and pop off the lift up cam SOLUTION Rewrap or replace the cable p n 13HA47130 Instruct customers to load paper carefully and do not drop the paper in the LCT SPECIAL NOTE This solution provided by Darrin Barrett KBT Atlanta SOLUTION ID USAGE 129951 0 DESCRIPTION SOLUTION FK101 what time of day does the Communication Journal print when programmed to print daily The Communication Journal will print at 9 00 AM when programmed to print daily SOLUTION ID USAGE 130058 DESCRIPTION SOLUTION FK101 maximum memory allocation The maximum memory that can be allocated for the FK101 is
85. ON CAUSE PS303 original exit actuator return spring is dislodged or malformed USAGE 1 SOLUTION Reinstall or replace the PS303 actuator return spring p n 13GL46680 The spring is located at the rear side of the long black actuator shaft Access 47 mode output 60 multi mode 05 OFF paper is present ON no paper DESCRIPTION Intermittently the front and rear of the copy is deleted leaving 2 inches of copy down the SOLUTION ID 158877 middle of the copy SOLUTION CAUSE There was a loose connection at the PRCB MCB or write unit USAGE 1 SOLUTION Reseat all connectors at the PRCB MCB and write unit DESCRIPTION F23 01 displayed after installing a new drum carriage SOLUTION ID 159571 SOLUTION CAUSE Incorrect drum carriage was installed USAGE 1 SOLUTION Install the correct drum carriage p n 26NA 9900 DESCRIPTION F51 06 displayed at power up SOLUTION ID 159608 SOLUTION CAUSE A loss of 24V DC to CN22 pin 5 on the PRCB printer control board due to an open USAGE 1 ICP11 SOLUTION Check CN22 pin 5 for 24V DC To check CN22 pin 5 perform the following 1 Remove the back panel from the machine and the IP432 support panel to gain access the PRCB 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 3 Locate CN22 in the lower right hand corner of the PRCB 4 Set your meter to 200V DC and place you black meter lead to frame ground 5 Place your red meter lead to pin 5 of CN22 and check for 24V DC 6 If
86. ON Reinitialize the NOVRAM To reinitialize the NOVRAM perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys 2 Select Software SW 3 Using the up down arrows scroll to address 3 4 All Memory Reset 4 Select OFF 5 Power the machine OFF 6 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 7 Enter 9 2 press the START key and then the STOP CLEAR key 8 Enter 0 9 6 press the START key and then the STOP CLEAR key 9 Enter 0 9 3 and press the START key 10 Power the machine OFF ON Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 75 7025 DESCRIPTION Unable to copy from the platen A constant Align Original on RADF Unit message is SOLUTION ID 157712 displayed SOLUTION CAUSE PS304 RADF open close detect PS is continuously being actuated USAGE 0 SOLUTION Inspect PS304 actuator for any obstructions i e tape sticky notes etc DESCRIPTION DF314 Paper feed tray shape change SOLUTION ID 158253 SOLUTION See DF314 Technical Bulletin 2 URL http techweb konicabt com tpm media DF31 4tb02 pdf USAGE 0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V
87. ON The area outside the of the APS detected size is also copied Select OFF Then the copier does erase the area outside of the original Power the machine OFF ON to exit the 25 mode On Ww DESCRIPTION Unable to set the paper sizes to the correct trays SOLUTION ID 125536 SOLUTION CAUSE The machine s memory failed USAGE 1 SOLUTION Initialize the machine To initialize the machine perform the following 1 Power the machine ON while holding down on the 4 and 7 keys output code 93 2 Press the print button 3 Power the machine OFF ON to exit the 47 mode DESCRIPTION Machine stops with no display during L detect SOLUTION ID 120470 SOLUTION CAUSE The FM1 DCPS cooling fan was not plugged in USAGE 1 SOLUTION Plug in FM1 p n 26NA80510 DCPS fan located on the lower rear of the machine DESCRIPTION Test patterns are light or blank in the 36 mode SOLUTION ID 125627 SOLUTION CAUSE The Overall halftone density test pattern is set to a 0 white USAGE 1 SOLUTION Set the Overall halftone density test pattern to 255 black To set the Overall halftone density test pattern to 255 black perform the following Access the 36 mode power the machine OFF ON while holding the 3 and the 6 keys Press 5 Density adj Press 1 Print density adj Highlight NO 01 Using the touchscreen key pad enter 255 akWN Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 36 7
88. ON To adjust the paper feed loop perform the following 1 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 2 Press 2 Timing adj 3 Press 3 Paper loop adj 4 Press NEXT to select the Tray to be adjusted 5 The current loop data will be displayed in the upper left corner Enter the new data and press SET 6 Power the copier OFF ON to exit the 36 mode DESCRIPTION F46 11 at power up SOLUTION ID 161815 SOLUTION CAUSE The exposure lamp failed USAGE 1 SOLUTION To check the exposure lamp perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 mode output code 00 2 Press the Copy button and see if the exposure lamp comes ON 3 If the exposure lamp does not come ON replace the exposure lamp p n 26NA83010 DESCRIPTION F26 3 at power up SOLUTION ID 163143 SOLUTION CAUSE The toner supply unit p n 26NA 3200 is bound up preventing toner from being added to USAGE 1 the developer unit SOLUTION Replace the toner supply unit DESCRIPTION How to program the paper tray setting at commencement of search when APS is used SOLUTION ID 163564 SOLUTION To program the paper tray setting at the commencement of search when APS is used perform the USAGE 1 following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software s
89. SAGE 2 DESCRIPTION Paper feed skew from Tray 1 SOLUTION CAUSE The rear paper feed slide holder p n 26NA40820 that supports paper feed connecting roller 1 p n 26NA40231 is installed incorrectly It has been installed into the hole from inside the rear frame This is causing the paper feed connecting roller 1 to bind when feeding SOLUTION Reinstall the rear paper feed slide holder into the rear frame hole from the outside rear of the machine Note Refer to the 7020 7025 7030 parts catalog 12 2000 page 38 through 41 for part location SOLUTION ID 112989 USAGE 2 DESCRIPTION How to reset fuser failure codes F34 F35 F36 SOLUTION To reset fuser failure codes perform the following 1 Access 25 mode power OFF hold the 2 and 5 keys power ON 2 Select option 1 Software SW 3 Using the arrow keys scroll to address 3 1 4 Select OFF Copyright 2005 Konica Minolta Business Solutions U S A Inc 14 SOLUTION ID 113199 USAGE 2 May 2005 7025 5 Power the machine OFF ON DESCRIPTION SOLUTION F41 1 cannot be cleared SOLUTION ID 113229 CAUSE Optics drive motor M2 initial search not completed within specified time Scanner USAGE 2 moves freely by hand with no signs of binding SOLUTION Verify proper DC voltage on the SCDB CN62 2 and reseat connectors Verify operation of optics home position sensor PS14 CN64 2 Replace the SCDB p n 26NA 9051 and or M2 p n26NA80021 as needed
90. Special set on the touchscreen Using the numeric key pad enter 9272 for password Press OK on the touchscreen Press Function parameter setting on the touchscreen Press System on the touchscreen OCONAARWN 10 Press the down arrow on the right side of the touchscreen until Closed area RX is highlighted in dark blue 11 Press EDIT on the touchscreen to change the setting to OFF 12 Press BACK three 3 times 13 Press CANCEL one 1 time 14 Press BACK one 1 time 15 Press RETURN one 1 time to return to the normal copy mode SOLUTION ID 136524 USAGE 0 DESCRIPTION SOLUTION F46 10 at power up CAUSE The main CB failed SOLUTION Replace the main CB p n 26SA 9301 SOLUTION ID 136718 USAGE 0 DESCRIPTION SOLUTION FK102 how to disable the Yes No message for the TCR when sending a fax To disable the TCR message Yes No to print perform the following 1 Press HELP button 2 Press Key Ope button on the touchscreen 3 Enter key operator passcode if required 4 Press FAX button on the touchscreen 5 Press Report Output Set 6 Press the left side bottom down arrow once 7 Press the right side down arrow twice till you see Tx results report select ON 8 Press Edit to OFF 7 Press Back button twice 8 Press Return Note The FK102 can be installed on the model 7025 with a serial number above 26SE00291 SOLUTION ID 136765 USAGE 0 DESCRIPTIO
91. TION J11 during paper feed and abnormal noise SOLUTION ID 189340 SOLUTION See Bulletin Number 4944 URL http techweb konicabt com tpm media 4944 pdfl USAGE 1 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION J30 0 when feeding odd size paper through the bypass SOLUTION ID 192672 SOLUTION CAUSE In the 25 mode the bypass feed non standard size selection is set to OFF 0 USAGE 1 SOLUTION To set the bypass feed non standard size selection in the 25 mode perform the following Access the 25 mode power the machine ON while holding down the 2 and 5 keys Touch 1 Software SW on the touchscreen Using the left up down arrows select dipswitch 3 Using the center up down arrows select bit 5 Select ON for the DIP SW Power the machine OFF ON to exit the 25 mode Note Bypass feed non standard size selection determines whether the system detects the size of the paper in the bypass tray If the setting is 1 handle as non standard the size is not detected and copying is based on the maximum paper size ORUN DESCRIPTION FK102 PLEASE CHECK FAX CONNECTION message when fax is selected SOLUTION ID 193970 SOLUTION CAUSE The fax c
92. TION ID 180106 SOLUTION Unimessage Pro utility is not a function used with the FK102 USAGE 0 Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 83 7025 DESCRIPTION Is Unimessage Pro available for the FK101 SOLUTION ID 180110 SOLUTION Unimessage Pro utility is not a function used with the FK101 USAGE 0 DESCRIPTION FK101 When Reduction for record is set to 100 in Key Operator Mode Tx Rx mode set it SOLUTION ID 181668 is printed as 96 on the FAX setting list This failure occurs only on the FAX setting list SOLUTION CAUSE Initially the maximum reception zoom was only 96 After a certain period life size USAGE 0 reception 100 was added At this time the corresponding change was not made in the FAX setting list SOLUTION The failure is included in the system control program and will be corrected on the next upgrade of each program DESCRIPTION FK101 when TEL FAX auto switch is ON and pseudo Ring of TEL reception is calling if SOLUTION ID 181688 external handset is off hook Reception Error is displayed on control panel screen for a few seconds In addition this failure is only displayed There is no problem with communication and or journal record SOLUTION CAUSE Message is displayed because of internal process related to the system control USAGE 0 SOLUTION Since this message does not have to be displayed it will be corrected in the next system control program u
93. U S A Inc 79 SOLUTION ID USAGE 167732 0 May 2005 7025 length sensors PS306 and PS307 SOLUTION If the machine cannot be moved to another location order a sensor filter kit p n U193 0030 and install the original sensor filters above PS309 and PS310 which will block light frequencies that cause the sensors to react incorrectly Attach the filter sheets above the sensors by using transparent tape Since the sensors are located in a recessed area of the RADF feed tray the tape and filter will not interfere with feeding of originals Note A quantity of two 2 filter sheets is included with each sensor filter kit DESCRIPTION Popping noise from Tray 1 and bypass SOLUTION ID 168086 SOLUTION CAUSE Dirty paper feed shaft holder s USAGE 0 SOLUTION Clean paper feed shaft holder s p n 466076020 Note Refer to 7020 7025 7030 Parts Catalog 1st Edition page 14 item 1 SPECIAL NOTE Solution provided by Dennis Volkart Consolidated Copier Services DESCRIPTION DB409 intermittent J16 when feeding 8 5x11 from the LCT SOLUTION ID 168114 SOLUTION CAUSE Wear within the paper feed unit USAGE 0 SOLUTION Repair or replace the following 1 Wear within the paper feed unit p n 13HA 4000 causes the upper limit actuator to read incorrectly This places excessive pressure on the drive system Replace the paper feed unit as necessary 2 Loosen the four DB409 410 drive unit p n 13NE 1500 mounting scr
94. UTION To allow printing when an external key counter is not inserted into the key counter receptacle perform the following 1 Press the HELP key 2 Press the Key Ope mode 3 Select 3 for Printer 4 Use the DOWN arrow to scroll to PRINT W O key count 5 Press EDIT to select Valid 6 Press RETURN twice to return to normal operation DESCRIPTION Ona printer with a key counter unable to scan without installing the key counter into the SOLUTION ID 113381 receptacle SOLUTION CAUSE Scanning without a key counter is not enabled USAGE 0 SOLUTION To allow scanning when an external key counter is not inserted into the key counter receptacle perform the following Copyright 2005 Konica Minolta Business Solutions U S A Inc 54 May 2005 7025 Press the HELP key Press the Key Ope mode Select 3 for Printer Use the DOWN arrow to scroll to SCAN W O key count Press EDIT to select Valid Press RETURN twice to return to normal operation AuohWN DESCRIPTION FK101 how to print out multiple sets of a received fax SOLUTION ID 114504 SOLUTION To setup 7025 to print multiple copies of received fax perform the following USAGE 0 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Press 2 FAX on the touchscreen 4 Select TX RX MODE SET on touchscreen 5 Press UP ARROW on the right hand side of the touchscreen until RX PRINT QUANTITY SET is highlighted
95. X IN STAPLE MODE DESCRIPTION Part number for the charge cleaning shaft and cleaning knob block SOLUTION ID 171126 SOLUTION The following item numbers have been added to the parts catalogs pages 26 and 27 USAGE 0 Item 16 Charge Cl Shaft p n 26NA25090 Item 17 Charge Cl Knob p n 26NA25091 block that shaft locks into DESCRIPTION Intermittent J13 codes SOLUTION ID 171603 SOLUTION CAUSE Worn bushings or shaft holders on the first paper feed assembly p n 13HA 4000 USAGE 0 SOLUTION Replace the first paper feed assembly DESCRIPTION Intermittent J12 codes SOLUTION ID 171611 SOLUTION CAUSE Worn bushings or shaft holders on the first paper feed assembly p n 26NA 4010 USAGE 0 SOLUTION Replace the first paper feed assembly DESCRIPTION Vellum paper specifications SOLUTION ID 171816 SOLUTION Vellum paper is outside of the special paper specifications of the machine therefore specific paper USAGE 0 specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies DESCRIPTION FK102 unable to transmit SOLUTION ID 171903 SOLUTION CAUSE Corrupt memory USAGE 0 SOLUTION M
96. ade and the problem remains open the Engineer will start the on site support process by assisting the caller with the Support Request Form SRF SRFs are also used for Complex Installation Support Application Support Enhanced Application Support Enterprise Print Consulting and Workshops The Contact Center number is 800 825 5664 Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the SRF Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION ADU door handle cover now available to prevent ADU lock claw damage SOLUTION ID 117000 SOLUTION A cover for the ADU door handle is now available to prevent the handle from being held open while USAGE 0 closing the door which in turn will help prevent the ADU lock claws from being damaged See 7020 702577030 7035 Technical Bulletin 8 URL http techweb konicabt com tpm media 7020tb08 pdf for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION Code F46 1 at power up SOLUTION ID 117430 SOLUTION CAUSE Loose connector on the LDB laser drive board located on the write unit USAGE 0 SOLUTION Reseat connector J50 12 pin connector on th
97. ain CB SOLUTION ID 120463 SOLUTION CAUSE The main CB for a 7020 was installed in a 7030 The main CBs are not interchangeable USAGE 3 SOLUTION To obtain the proper main CB order as designated below 7020 main CB p n 26NA 9300 7030 main CB p n 26PA 9300 7025 main CB p n 26SA 9301 DESCRIPTION How to identify if the main control board has TYPE 1 or TYPE 2 Image control firmware SOLUTION ID 121719 SOLUTION To identify whether the machine has a TYPE 1 or TYPE 2 main control board perform the USAGE 3 following 1 Power the copier OFF 2 Access the 25 mode Power ON while holding the 2 and 5 keys 3 Select 8 Rom Versions 4 In the Image control display a TYPE 1 or TYPE 2 designation will be displayed to the right of the Image firmware version TYPE 1 and TYPE 2 can also be identified by the part number on the main control boards a 7020 main control board p n 26NA 9304 or lower is a TYPE 1 board Main control board p n 26NA 9305 and above is a TYPE 2 board b 7025 main control board p n 26SA 9302 or lower is a TYPE 1 board Main control board p n 26SA 9303 or above is a TYPE 2 board c 7030 main control board 26PA 9304 or lower is a TYPE 1 board Main control board 26PA 9305 or higher is a TYPE 2 board Notes 1 The Image control firmware between the old type boards TYPE 1 and the new type boards TYPE 2 are not interchangeable 2 The TYPE 1 and TYPE 2 Image firmware files are available on for download via
98. aper trays SOLUTION ID 115785 SOLUTION CAUSE MC2 loop clutch is dirty contaminated USAGE 3 SOLUTION Thoroughly clean MC2 loop clutch with alcohol and a soft cloth replace as necessary p n 26NA82020 DESCRIPTION Level 32 28 firmware upgrade does not change the DO NOT COPY stamp watermark to SOLUTION ID 117970 COPY SOLUTION CAUSE System control firmware bug USAGE 3 SOLUTION Update firmware to the following levels 1 Flash the 7025 System control firmware to level 32 file name 7025 M32CGDOP EXE or higher 2 Flash the 7025 Image control firmware to level 31 file name 7025 131IP EXE Image Control Type 1 board or file name 7025 131JP EXE Image Control Type 2 board Notes A manufacturing change has been made to the Image control portion of the main control board This change incorporates the 7035 type of Image control into all of the 7020 7025 and 7030 main control boards This change is only a manufacturing change and does not affect machine functionality New 7025 main control boards p n 26SA 9305 and above have the TYPE 2 Image control To properly identify the board type that is installed in machines perform the following 1 Access the 25 mode Power ON while holding down the 2 and 5 keys 2 Select 8 Rom Versions 3 In the Image control display a TYPE 1 or TYPE 2 designation will be displayed to the right of the Image firmware version Consequently the Image Control firmware between the old type boards
99. ar being on backwards the idler gear p n 13HA77050 and or the paper feed 2 gear p n 26NA16320 may be worn or broken Replace gear s as necessary SOLUTION ID USAGE 114632 1 DESCRIPTION SOLUTION How to enable two counts on the total counter for 11x17 paper To enable two counts on the total counter for 11x17 perform the following 1 Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Press the right up arrow once The top of display should indicate SOFTWARE SW1 1 0 Press the ON button once The top of display should now indicate SOFTWARE SW1 1 1 Power the copier OFF ON to return to normal copy mode ARUN SOLUTION ID USAGE 114713 1 DESCRIPTION SOLUTION FK101 how to program the Communication Journal To program the Communication Journal perform the following 1 Access the Key operator mode press the help key help mode will be displayed 2 Press Key ope mode located in the lower left hand corner key operator mode will be displayed Press 2 Fax fax initial setting menu will be displayed Press Report output set report output mode will be displayed Communication Journal is the first option displayed Press edit until desired setting is displayed Setting ranges are OFF or Daily or 100 Daily Press BACK to exit to Fax initial setting menu Press BACK to exit to th
100. ccomplished through the fax unit The FK101 supports USAGE 1 facsimile protocols T4 T30 and can not interpret the different protocols utilized in a network environment DESCRIPTION ENTER 4 DIGIT PASSWORD AND PRESS OK message after entering the 25 36 or 47 mode SOLUTION ID 121262 SOLUTION CAUSE Diagnostic mode security is enabled This feature was designed to limit access to USAGE 1 machine diagnostic modes by end users SOLUTION To access diagnostic modes with security enabled enter the default password 9272 and touch OK on the touchscreen To disable this security feature enter the default password and perform the following 1 Touch 1 Software SW on the touchscreen Copyright 2005 Konica Minolta Business Solutions U S A Inc 34 May 2005 7025 2 Select software dipswitch 7 5 using the arrow keys 3 Set the switch to OFF 0 4 Power the machine OFF ON to exit the 25 mod DESCRIPTION How to program the scanning Mixed Original mode as default at power up when an IP421 is SOLUTION ID 121456 installed SOLUTION Scanning application functions are retained until the AUTO RESET button is pressed while in USAGE 1 scanner mode or sub switch SW2 or main switch SW2 is powered OFF ON Note Job memory is only for copier mode functions DESCRIPTION J81 0 at power up SOLUTION ID 121507 SOLUTION CAUSE PS1 registration PS is falsely detecting the presence of paper due to a dislodged
101. charge corona and T S corona have been cleaned replaced or determined to be working properly SOLUTION ID 152256 USAGE 0 DESCRIPTION FK101 how to set the FK101 to receive all incoming fax sizes onto 8 5x11 size paper Copyright 2005 Konica Minolta Business Solutions U S A Inc 71 SOLUTION ID 152307 May 2005 7025 SOLUTION The Rx paper selection setting needs to be set to 8 5x11 fixed To set the Rx paper selection USAGE 0 setting perform the following 1 Select copy mode and press the help key 2 Select Key Ope Mode 3 Enter 4 digit key operator password if necessary 4 Select Fax 5 Select Tx Rx Mode Set 6 Using the scroll down arrows scroll down until Rx Paper Selection is highlighted 7 Press edit until 8 5x11 fixed is displayed 8 Power the machine OFF ON DESCRIPTION Jamming or varying lead edge from all paper trays SOLUTION ID 152740 SOLUTION CAUSE Worn or dirty resist clutch USAGE 0 SOLUTION Replace the resist clutch p n 26NA82010 DESCRIPTION Jamming from all paper trays SOLUTION ID 152747 SOLUTION CAUSE No 24V DC to the resist loop clutch p n 26NA82010 due to a failed ICP11 on the USAGE 0 PRDB SOLUTION Check ICP11 for 24V DC and replace the PRDB p n 26NA 9022 as necessary DESCRIPTION DB409 is the LCT tub available as a spare part SOLUTION ID 153091 SOLUTION The LCT tub is now available as a spare part p n 13HA47014 USAGE 0 DESCRIPTION When
102. chnical bulletin 9 MODIFICATION KITS clean or replace the Charge wire p n 26NA25060 and Charging control plate p n 26NA25160 as necessary Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 118832 1 DESCRIPTION Part number for the brown 20 tooth paper feed gear which drives the paper feed roller and double feed prevention roller upper drive connection shaft Copyright 2005 Konica Minolta Business Solutions U S A Inc 32 SOLUTION ID 119839 May 2005 7025 SOLUTION The gear is depicted on page 16 reference number 23 of the 7020 7030 Parts Catalog 5 2000 URL http techweb konicabt com tpm media 702030pc pdf However the description mistakenly identifies the part as paper feed gear Z 15 The correct description should be paper feed gear Z 20 To obtain the 20 tooth paper feed gear order p n 26NA16310 Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEWJ USAGE 1 DESCRIPTION SOLUTION DF314 important firmware version information ADF serial number DF Control Board firmware version and model compatibility matrix URL http techweb konicabt com tpm media t20030054a1e pdff
103. component requiring programming of a serial number on the touchscreen The serial number setting screen for the selected item will be displayed 5 Enter the 9 digit serial number by touching the appropriate alphabet and numeric keys displayed on the touchscreen 6 Touch SET on the touchscreen 7 Touch RETURN on the touchscreen 8 Power the copier OFF ON to exit the 25 mode DESCRIPTION FK101 how to program to initialize in fax mode SOLUTION ID 115638 SOLUTION To program the 7025 to initialize in fax mode perform the following USAGE 1 1 The 7025 firmware must at minimum be flashed to level 28 System and 25 Image and the FK101 firmware must at minimum be flashed to level 15 2 From the copier mode press the HELP 7 button located to the right of the touchscreen 3 From the touchscreen select Key Ope mode 4 Enter a Key Operator passcode if applicable 5 Select 1 FAX 6 Select FAX SCREEN SET 7 Press the left down arrow to scroll to the next page 8 Scroll down to FAX SCREEN FIRST 9 Press EDIT to set FAX SCREEN FIRST to ON 10 Power OFF ON the sub switch SW2 on the left side of the operation panel Note Enabling this option only allows the 7025 to initialize power up in the FAX mode Auto Reset timer or button will not bring the 7025 back to FAX mode DESCRIPTION How to program a pause from the print driver when PC LAN faxing SOLUTION ID 116198 SOLUTION To program a pause from the print driver when PC LAN faxi
104. crobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 197674 0 DESCRIPTION SOLUTION J11 when feeding from Tray 1 CAUSE Loose or broken cassette rail s SOLUTION Replace the cassette rails p n 26NA10070 left 26NA10061 right as necessary SOLUTION ID USAGE 200600 0 DESCRIPTION SOLUTION Unable to print using finisher features after updating from Mac version 9 x to Mac version 10 3 x CAUSE The 10 2 x Mac driver was installed and will not operate correctly in a Mac 10 3 x environment SOLUTION Download and install the Mac 10 3 x driver This driver is located on KonicaMinolta s FTP site URL ftp kbtdigital kx15 ftp konicabt com Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 202981 DESCRIPTION SOLUTION Part number for LCT main body DB409 and DB410 See KOM050108 URL http techweb konicabt com tpm media KOM050108 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 203161 0 DESCRIPTION SOLUTION
105. ct 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Select LIST OUTPUT MODE 8 Scroll to TRANSMISSION REPORT 9 Press EDIT to change set value to W O IMAGE 10 Power OFF ON the sub switch SW2 to return to normal copy mode SOLUTION ID 111302 USAGE 2 DESCRIPTION How to print the ECM data list SOLUTION To print the ECM data perform the following 1 Press the Help to enter Key Operator mode Press the Key Ope Mode button on the touchscreen Enter the Key Operator password and then press OK Press 1 System Copier Press the down arrow in the lower left hand corner of the touchscreen Press 13 List Print on the touchscreen Press User Setting List on the touchscreen Note Page 4 on the user data list shows the ECM for copies and faxes when enabled under ECM setup 8 Press Cancel 9 Press Return twice to return to standby mode NEO Ot BO N SOLUTION ID 111606 USAGE 2 DESCRIPTION Drum carriage recycler agitator shaft part availability SOLUTION The drum carriage recycler agitator shaft p n 26NA20551 is now available as a separate part This shaft is located next to the spiral recycler shaft within the cleaning section of the drum carriage The agitator shaft is square and has a strip of mylar attached to two sides Note This shaft is shown in the illustration on page 24 of the 7020 7025 7030 12 2000 parts catalog SOLUTION ID 112710 U
106. cted from the machine F41 1 code will be indicated Verify all 24V DC loads to frame ground and check for any broken or pinched wires USAGE 1 DESCRIPTION SOLUTION Within the Key Operator mode what is No Printing Timer No Printing Timer inhibits the 7025 from accepting a print job for the amount of time selected while the copying function is enabled SOLUTION ID USAGE 98031 DESCRIPTION SOLUTION Copies in reduction mode are not centered on the page CAUSE This is a product limitation SOLUTION The reduction process of the 7025 will always reference the image to the rear of the machine Note To inquire about possible changes to key operator functions please contact the product manager at Prodinfo Konicabt com SOLUTION ID USAGE 100840 1 DESCRIPTION SOLUTION FS107 PLEASE CHECK EXIT OF FNS message at power up CAUSE The black paper exit shutter gate is bound up and unable to properly initialize at power ON This shutter gate must cycle down then back up as the finisher initializes SOLUTION Repair the bind with the paper exit shutter gate and ensure it moves up and down freely Note Remove the finisher top cover 6 screws to access the shutter gate drive mechanism SOLUTION ID USAGE 102619 1 DESCRIPTION SOLUTION FK101 How to set the time and date To set the time and date perform the following Press the Help key Touch Key Ope mode on the t
107. de aAkRWN SOLUTION ID 146124 USAGE 2 DESCRIPTION SOLUTION The hard counter does not work CAUSE The SCDB failed SOLUTION To check the SCDB perform the following 1 Access the 47 mode power the machine ON whole holding down on the 4 and 7 keys output code 43 2 Press the print button and watch for a change at the total counter 3 If there is no change of state perform the following 4 Using a volt meter check for 24V DC at CN66 6 at the SCDB 5 If there is no 24V DC at CN66 6 replace the SCB p n 26WA 9050 SOLUTION ID 149277 USAGE 2 DESCRIPTION SOLUTION DB409 part number for the LCT main body tub which is depicted as not available on page 22 of the Parts Catalog 5 2000 To obtain the LCT main body tub order p n 13HA47014 SOLUTION ID 150750 USAGE 2 DESCRIPTION SOLUTION F28 3 during copy process CAUSE Failed High Voltage Power Supply HVPS SOLUTION Replace the High Voltage Power Supply p n 26NA84011 Note Before replacing the High Voltage Power Supply ensure that the T S corona and the high voltage casing exhibit no signs of arcing SOLUTION ID 152109 USAGE 2 DESCRIPTION SOLUTION Paper feed jamming J11 J12 J13 J14 or J16 CAUSE The double feed preventative roller has failed SOLUTION Install the new style DFPR p n SE95 3900 Notes 1 See 7020 7022 7025 7030 7035 7130 7135 Technical Bulletin 16 URL Copyright 2005 Konica
108. down on the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press the ON button to change the data to a 1 Scroll to switch 5 1 using the arrow keys on the touch pad Press the OFF button to change the data to a 0 Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode ONOaARWNDY SOLUTION ID USAGE 116282 2 DESCRIPTION SOLUTION F35 6 occurs at power up CAUSE Fixing heater 2 failed SOLUTION To check the fixing heater 2 lamp perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 45 press P 2 P 2 Press the print button and see if the fixing heater 2 comes ON 3 If the lamp does not come ON replace the fixing lamp 2 p n 26NE83030 SOLUTION ID USAGE 116452 2 DESCRIPTION SOLUTION Can the DF314 pressure hinge be tightened The DF314 hinge pressure can not be tightened Note If the DF314 feeder is not staying in the upright position correctly and is falling onto the platen glass replace the pressure hinge p n 13GL10110 SOLUTION ID USAGE 116902 2 DESCRIPTION SOLUTION Code 51 6 during warm up or the beginning or at the beginning of a print cycle CAUSE Open F401 on the DC power supply SOLUTION Verify 24VDC at CN2 1 on the DC power supply If the voltage is not pres
109. dy firmware to level 33 and Image firmware to level 32 Note The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms SPECIAL NOTE Solution provided by Michael McFarling Caltronics Business Systems SOLUTION ID USAGE 142330 0 DESCRIPTION SOLUTION Operation panel is locked up CAUSE A florescent light over the machine has failed or is flickering causing the RADF original size detection sensors PS306 and PS307 to lock up the operation panel SOLUTION Turn the florescent light over the machine OFF or reposition the machine Reset the machine by powering it OFF ON SOLUTION ID USAGE 144068 0 DESCRIPTION SOLUTION Change of fixing plate and support shaft See Mod Notice M20020213A0 for details URL http techweb konicabt com tpm media m20020213a0e pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 144121 0 DESCRIPTION SOLUTION FK101 how to send more than 50 originals the limit of the RADF To send more than 50 originals perform the following 1 Depress the fax button on the operation panel Copyrigh
110. e APPLICATIONS key 2 Press SPECIAL ORIGINAL 3 Select the appropriate orientation NORMAL 1 2 Upside Down or 2 1 Upside Down and press OK DESCRIPTION FS107 REMOVE COPIES FROM FINISHER TRAY THEN PRESS START message will not SOLUTION ID 113519 clear SOLUTION CAUSE One or more of the 6 paper exit detect actuators p n 13GQ48260 is bound hung up in USAGE 1 the actuated position and is constantly activating the paper exit detect sensor PS703 SOLUTION Repair the bind with the paper exit detect actuators and ensure that they move freely To test PS703 in diagnostics perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys 2 Enter output code 70 005 finisher tray up down motor 3 Press the START button the trays will rise up 4 Press the STOP CLEAR button after the top tray has raised up approximately 2 inches and cleared the 6 paper exit actuators 5 Enter input code 70 002 PS703 6 From this position PS703 should be in the ON state and toggle to OFF when any of the 6 paper exit actuators are actuated Note PS703 is normally OFF actuated when the FS107 is in the idle state but it must be able to change to ON not actuated when the FS107 initializes DESCRIPTION Unable to power machine OFF with the sub power switch SOLUTION ID 113710 SOLUTION CAUSE The sub power switch SW2 connector on the Power SW Board is either loose or USAGE 1 disconnected SOLUTION Reseat CN1 on
111. e LDB laser drive board located on the rear side of the write unit DESCRIPTION Test Synopsis to verify that Equitrac PrintLog Professional version 4 0 19 accurately SOLUTION ID 118796 tracks print jobs and does not adversely affect print output when used in conjunction with the current Konica IP units and associated main bodies and print drivers SOLUTION Test Synopsis results URL USAGE 0 http techweb konicabt com tpm media TS Printlog_Professional pdf Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION Is the 7025 compatible with Unify SOLUTION ID 119058 SOLUTION Unify is not compatible with the 7025 USAGE 0 Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION FAILED TO WRITE TO LPT1 message is indicated on the PC when trying to flash the unit SOLUTION ID 120440 Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 56 7025 SOLUTION CAUSE The parallel port setting in the PC CMOS is not set to Standard Normal or Bi Direct It USAGE 0 may be set to either ECP or EPP which will cause a corrupt flash process SOLUTION Verify the parallel port setting and make any changes util
112. e key operator mode Press return to exit to the main copy screen ODNAORW SOLUTION ID USAGE 114746 1 DESCRIPTION SOLUTION FS107 how to disable the STAPLE and SORT feature in the OUTPUT mode To disable the STAPLE and SORT feature in the OUTPUT mode perform the following 1 Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys 2 Select option 1 SOFTWARE SWITCH 3 Scroll to software dipswitch 20 4 4 Press the ON button once The top of the display should now indicate SOFTWARE SW20 4 1 5 Power the copier OFF ON to return to normal copy mode SOLUTION ID USAGE 114862 1 DESCRIPTION SOLUTION Intermittent F46 11 while copying and faded copies CAUSE The V mirror assembly Mirror mount plate 2 assembly is bent and binding on the Lens cover SOLUTION Replace the V mirror assembly Mirror mount plate 2 assembly p n 26NA 6191 SOLUTION ID USAGE 114964 1 DESCRIPTION SOLUTION FS107 how to install a new staple cartridge Item 950764 To install a new staple cartridge perform the following 1 Press OUTPUT on the operation panel to display the Output Mode Screen 2 Press STAPLE SET to display the Staple Position Selection Screen 3 Press ADD STAPLER The stapler unit will move forward toward the finisher front door Note DO NOT open the finisher front door while the Moving Stapler Screen is displayed otherwis
113. e patches are installed follow the steps below to configure OmniPage Pro 11 to work the scanner Note If scanner issues have been experienced and Technical Support has instructed to change the configuration settings for the scanner these changes may be lost after downloading the update Please contact Technical Support should any questions arise ANOAaAFA SCANNER CONFIGURATION 1 Open OmniPage 2 Go to Tools gt Options gt Scanner 3 Click on the Setup button This will launch the Scanner Setup Wizard 4 Choose Select scanning source 5 Select the TWAIN or WIA on TWAIN driver from the list If selecting a WIA driver click on Other Drivers Select WIA and then click on OK 6 Select Yes to run the tests 7 The wizard prompts to test that OmniPage Pro 11 can connect to your scanner 8 When receiving a confirmation that OmniPage Pro 11 connected successfully to the scanner click Next to continue 9 The wizard prompts to let you know that it is preparing to do a sample scan 10 It is recommended to check the Skip Test check box The new patch or patches that have installed will contain the configuration information for the scanner so testing is not necessary 11 Select the type of scanner After installing the patches the Flatbed with ADF checkbox options should be checked This should be automatically detected but if not place a check in the box overriding the setting 12 A confirmation appears that
114. e the FK and disconnect battery CN403 for 10 minutes and reconnect and re install the FK If this does not resolve the problem replace the main fax board p n 13FQ9010 DESCRIPTION J30 with 2 inches of the paper sticking out of the exit of the machine SOLUTION ID 207085 SOLUTION CAUSE Incorrect Restart timing USAGE 0 SOLUTION Access the 36 mode and adjust the Restart timing The normal adjustment should be somewhere around 30 Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 86
115. e the stapler will stop before completing the movement forward and cannot be reached to replace the staple cartridge 4 When the Check Stapler Screen is displayed open the finisher front door and press the green handle down to release the staple cartridge clear plastic from the cartridge holder Copyright 2005 Konica Minolta Business Solutions U S A Inc 27 SOLUTION ID USAGE 115291 1 May 2005 7025 5 Remove the empty staple case white cardboard by pulling the staple case downward This is opposite to the direction of the arrow cutout in the staple case 6 Firmly insert the new staple case into the staple cartridge by aligning the arrows on the sides of the case and cartridge 7 Remove the holder tape which is holding the staples in place 8 Insert the staple cartridge into the cartridge holder and push it in securely 9 Close the finisher front door this will allow the staple unit to return to its home position 10 Staple 10 to 15 sets to allow staples to advance forward in the stapling unit to staple the paper DESCRIPTION How to program the serial number for the machine or optional units SOLUTION ID 115395 SOLUTION To program the serial number for the machine or optional units perform the following USAGE 1 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 7 M c serial number on the touchscreen 4 Touch the item name of the
116. e touchscreen scroll to Software SW 15 Press OFF located on the touchscreen Press RETURN Power the copier OFF ON Oak Ww DESCRIPTION DF314 WRITE ERROR message displayed on the touchscreen after flashing the RADF SOLUTION ID 125435 SOLUTION CAUSE Software dipswitch 23 6 DF314 ISW write protection is set to a 0 in the 25 mode USAGE 1 SOLUTION To change software dipswitch 23 6 to a 1 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 23 6 5 Select ON 6 Power the copier OFF ON to return to normal copy mode Note System control firmware level 32 CGDO must be installed for this dipswitch to function DESCRIPTION Code 0004 occurs when running L Detect SOLUTION ID 125521 SOLUTION CAUSE A wire on the TDS sensor is broken USAGE 1 SOLUTION Remove the developer unit and inspect the TDS sensor wires to see if they are pinched or broken DESCRIPTION When copying non standard size originals in platen mode image is dedeted SOLUTION ID 125526 SOLUTION CAUSE Copy sheet size priority was set incorrectly USAGE 1 SOLUTION To set the Copy sheet size priority perform the following 1 Access 25 mode power OFF hold the 2 and 5 keys power ON 2 Select option 1 Software SW Use the scroll arrows to scroll to address 7 0 Select
117. eadstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 108079 0 DESCRIPTION SOLUTION How to check the amount of SODIMM memory installed To check the amount of SODIMM memory installed perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 197 2 The amount of installed memory will be displayed 3 Power the copier OFF ON to exit the 47 mode SOLUTION ID USAGE 108615 0 DESCRIPTION SOLUTION The option for Automatic Copy Restart after paper is re supplied setting in the 25 mode does not function CAUSE This option is not available to the North American market SOLUTION The information listed in 25 mode software switch 7 1 was inadvertently included in the US version of the 7020 Service Manual This setting has no effect to 7020 s in the North American market Please disregard this information in the service manual SOLUTION ID USAGE 109837 DESCRIPTION SOLUTION DF314 unable to adjust the height of the ADF CAUSE ADF height adjustment screw is stripped due to a missing hinge locking screw SOLUTION Replace the complete left hinge p n 13GL10110 Note The adjustment screw is part of the complete hinge and can not be ordered separately SOLUTION ID USAGE 111154 0 Copyright 2005 Konica Minolta Business
118. econds 5 Use the up down arrow to scroll to dipswitch 6 6 and 6 7 Use the matrix below to select the polygon motor pre rotation speed DIPSW MODE 6 6 toO0 6 7 to 0 No pre rotation 6 6 to1 6 7 to 0 Pre rotation 6 6 to0 6 7 to 1 Stopped Copyright 2005 Konica Minolta Business Solutions U S A Inc 37 SOLUTION ID 128788 USAGE 1 May 2005 7025 6 Power the copier OFF ON to exit the 25 mode DESCRIPTION SOLUTION F46 8 at power up CAUSE Laser index error caused by a failed index sensor board The polygon motor can be turned ON in diagnostics 47 mode code 32 01 SOLUTION Replace write unit p n 26NA 6503 SOLUTION ID USAGE 129124 1 DESCRIPTION SOLUTION J30 with the paper stopping half way out of the exit CAUSE The paper size indication dial is not set to the size of the paper in the tray SOLUTION Ensure the paper size indication dial is set to the same size as the paper in the tray SOLUTION ID USAGE 129315 1 DESCRIPTION SOLUTION Can the IP422 be used in place of the IP421 in the 7025 Due to firmware incompatibilities between the IP422 and the 7025 the IP422 will not function properly in this main body Only the IP011 and the IP421 are recommended for use SOLUTION ID USAGE 129687 1 DESCRIPTION SOLUTION FK101 CHECK RELOAD ORIGINALS message when using the DF314 and faxing CAUSE The paper size adjustment has not been performed SOLUTION T
119. ect the DB409 410 drive unit paper feed coupling gear B p n 26NA17490 paper feed coupling gear A p n 13HA77090 paper feed gear 2 assembly p n 26NA 1680 idler gear F p n 13HA77080 and idler gear D p n 13HA77050 replace worn gears as necessary 5 Inspect the bushings p n 26NA30770 in the developer unit for binding and replace as necessary DESCRIPTION Does the 7025 support Bates stamping SOLUTION ID 168706 SOLUTION The 7025 does not support Bates stamping USAGE 0 DESCRIPTION DB210 the gears do not align after installing the parts from DB209 210 409 410 Technical SOLUTION ID 168720 Bulletin 1 Gear Skipping J16 Jams SOLUTION CAUSE The parts are for the DB410 only USAGE 0 SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 URL http techweb konicabt com tpm media db410tb01 pdf for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 80 7025 http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION DB409 the gears do not align after installing the parts from DB209 210 409 410 Technical SOLUTION ID 168721 Bulletin 1 Gear Skipping J16 Ja
120. ection must be KBT for the USA COPYING TRANSFER DATA UPDATE DATA Run the ISW Trns program to copy transfer data IMAGE v bitmaps ISW012 bmp SCROLL update data to the PC Copyright 2005 Konica Minolta Business Solutions U S A Inc 33 SOLUTION ID USAGE 120467 1 May 2005 7025 CONNECTING Connect a parallel interface cable to the copier IMAGE v bitmaps cjc292 bmp SCROLL ISW connector is located on the right rear side of mainbody and is the lower of the 2 connectors CAUTION If a parallel data transfer is to be executed with the ISW Trns program the ECP mode setting of the PC parallel port should be cleared ISW Trns does not support parallel data transfers If a parallel data transfer is launched with the PC set in ECP mode the transfer could be aborted by an error occurring in between It would be necessary therefore to disable ECP mode IMAGE v bitmaps ISW011 bmp SCROLL before run ISW Trns on a PC with the ECP setting UPDATING Update the ROM data on each control board using ISW Trns IMAGE v bitmaps ISW014 bmp SCROLL Note If any error occurs during the flash procedure and the Fax LED goes on red the main power switch must be shut off for 10 seconds or more Then turn the main switch on again and send the flash files Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION REPLACE FIXING UNIT message shortly after the PM SOLUTION ID 120606 SOLUTION
121. ed except a 30mm width in the center of the page CAUSE This problem has been identified with image firmware level 31 and earlier SOLUTION Upgrade image firmware to latest level level 32 or higher Change dipswitch 6 3 to a 1 Note The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms SOLUTION ID USAGE 137786 0 DESCRIPTION SOLUTION J97 1 when copying the second side CAUSE Improper position of the operation arm of the ADU change solenoid SOLUTION To verify correct positioning of the arm perform the following 1 Turn OFF both power switches 2 Remove the fixing unit 3 Observe the position of the ADU change solenoid arm p n 26NA 4870 4 The arm white plastic should not be positioned behind the arm black plastic of the paper exit guide p n 26NA48250 5 If necessary reposition the arms so that the white arm is in front of the black arm Note Care should be taken when removing installing the fixing unit as the arm is easily dislodged SOLUTION ID USAGE 138456 0 DESCRIPTION SOLUTION J97 1 when duplexing 8 5x11 only CAUSE The drive belt has come off conveyance pulley A conveyance pulley B or the idler pulley SOLUTION To reinstall the drive belt perform the following 1 Pull out Tray 1 and Tray 2 2 Remove the cassette size detection dials for Tray 1 and Tray 2 3 Remove
122. ed in the lower left corner of the DC power supply There is no part number available for the fuse so it must be obtained locally The fuse is rated at 5A 125 volt DESCRIPTION How to submit a file for a current installation or pre sales printer test in a Microsoft SOLUTION ID 116781 Windows or Macintosh environment SOLUTION To submit a file for a current installation or pre sales printer test in a Windows or Macintosh USAGE 0 environment perform the following 1 Provide the product s current print driver to the customer 2 Have the customer configure the job as they would like it printed and print the job to a file This will eliminate the need for NSSG to have a copy of the specific application and will save time trying to determine how the document is supposed to be formatted for printing Note Most applications have a print to file option 3 Have a SRF Service Request Form filled out by contacting the NSSG Hotline In NSSG s continuing review of support processes the method of requesting advanced levels of support have been redefined NSSG no longer requires that a SRF form be filled out by the technician and faxed Instead to streamline the process and reduce the process time NSSG will now take all the information live on the phone at the Contact Center Contact Center Engineers are responsible for providing troubleshooting support Most calls are resolved with only one call but in the event that several calls have been m
123. ed when performing this modification Notes 1 Please refer to 7020 7025 7030 7035 Technical bulletin 9 MODIFICATION KITS URL http techweb konicabt com tpm media 7020 25 30 35 tb09a pdf for the complete installation procedures and for the proper parts ordering procedures To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html 2 Be sure to reset drum and developer PM counters when either is replaced a Drum counters can be reset in both 36 mode 8 COUNTER CLEAR and 25 mode fixed parts counter 4 PARTS COUNTER b When developer is replaced both PM counter 25 mode 2 PM COUNT CYCLE and developer fixed parts counter 25 mode 4 PARTS COUNTER should be reset 3 To help alleviate unnecessary copy quality problems instruct customer to pull both the small green corona cleaner and the write unit slit glass cleaner several times whenever toner is replaced CAUTION The L detection adjustment must never be performed on used developer L detection adjustment must only be performed after developer is replaced and before any copies are made Developer will overtone if L detect is performed more than once on the same developer or if copies are made prior to performing L detect on new developer 4 If black lines or streaking continue after installing Te
124. een Press Report Output Set Press the left side bottom down arrow once Press the right side down arrow twice till you see TX results report select ON Press Edit to OFF Press Back button twice Press Return ONONDAARWN SOLUTION ID 136764 USAGE 1 Copyright 2005 Konica Minolta Business Solutions U S A Inc 41 May 2005 7025 DESCRIPTION FO 0 at power up SOLUTION ID 136973 SOLUTION CAUSE The FO 0 code is not identified in the service manual This code likely identifies a USAGE 1 communication failure within the machine SOLUTION To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys 2 Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted ODNANKRW DESCRIPTION Intermittent cycling of power during copy operation or at power up SOLUTION ID 138256 SOLUTION CAUSE The DCPS fan FM1 failed USAGE 1 SOLUTION To check the DCPS fan FM1 perform the following 1 Access the 47 multimode power the machine
125. emory initialization needs to be performed To initialize the memory perform the following 1 Access the Fax key op mode 2 Select Fax mem Initialize 3 Select Yes 4 Follow the remaining instruction on the display panel DESCRIPTION FS107 part number for the foam pad that applies pressure to the cam roller assembly SOLUTION ID 172091 SOLUTION Positioning Part p n 13GQ12110 USAGE 0 Note This foam pad attaches to the top cover of the finisher outline on page 2 item number 12 of the FS107 parts catalog DESCRIPTION FK102 Image is reduced an inch SOLUTION ID 172183 SOLUTION CAUSE There is a header at the top of the page USAGE 0 SOLUTION Approximately an inch reduction will occur when the machine is set to its proper lead to trail and front to rear adjustment DESCRIPTION FK101 Image is reduced an inch SOLUTION ID 172191 SOLUTION CAUSE There is a header at the top of the page USAGE 0 SOLUTION Approximately an inch reduction will occur when the machine is set to its proper lead to trail and front to rear adjustment DESCRIPTION Part number for a pin extraction tool for the fuser connector SOLUTION ID 172351 SOLUTION Pin extractor tool p n OOTL 3030 USAGE 0 DESCRIPTION Unable to default to Tray 3 when APS is selected SOLUTION ID 172505 Copyright 2005 Konica Minolta Business Solutions U S A Inc 82 May 2005 7025 SOLUTION CAUSE Incorrect DIP SW settings USAGE 0 SOLUTION To have
126. ent unplug the machine and remove F401 from the DC power supply and check the fuse If open replace F401 with a fuse of the same rating F401 is located in the lower left corner of the DC power supply There is no part number available for the fuse so it must be obtained locally The fuse is rated at 5A 125 volt SOLUTION ID USAGE 116922 2 DESCRIPTION SOLUTION DB409 DB410 compatibility The DB409 LCT drawer base is compatible with models 7020 and 7030 The DB410 LCT drawer base is compatible with models 7020 7022 7025 7030 7035 7130 7135 SOLUTION ID USAGE 116948 2 DESCRIPTION SOLUTION Developing unit parts change The silver retractable shutter plate mechanism that is part of the toner addition opening of the developer unit has been abolished in manufacturing The single piece cover with the white tape is all that is needed Notes 1 This change has been applied to new 7025s although the serial number cut in is not available at this time 2 This change also applies to replacement developing units p n 26NA 3002 SOLUTION ID USAGE 117426 2 DESCRIPTION Copyright 2005 Konica Minolta Business Solutions U S A Inc How to adjust density shift Text Photo Text Photo and Increase Contrast 16 SOLUTION ID 119929 May 2005 7025 SOLUTION To adjust the density shift perform the following USAGE 2 1 Power the copier ON 2 Press the
127. er concentration USAGE 5 SOLUTION Level 31 Image control program established a toner density concentration dip switch Toner density may be decreased using dipswitch 24 1 and 24 0 To decrease the toner concentration perform the following Access the 25 mode hold down the 2 and 5 keys at power ON Select 1 SOFTWARE SW Using the UP or DOWN arrows scroll to dip switch 24 Select the bit number of the software dipswitch by pressing either the UP or DOWN arrow Choose the desired setting Select ON 1 or OFF 0 DIPSWITCH SETTING MODE 24 0 0 24 1 0 Normal control 24 0 1 24 1 0 Decrease toner density by approximately 1 akwWN Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 7025 24 0 0 24 1 1 Decrease toner density by approximately 2 24 0 1 24 1 1 Decrease toner density by approximately 3 6 Power the copier OFF ON Note These switches are provided for adjustment when image background occurs The switches are reset to 0 when the L detection adjustment is performed DESCRIPTION SOLUTION Light copies and internal test prints SOLUTION ID 128917 CAUSE Internal arcing within the high voltage casing attached to the right side ADU cover USAGE 5 resulting in loss of transfer current to the T S corona unit SOLUTION To check the high voltage casing for signs of arcing perform the following 1 Power the copier OFF 2 Open the ADU cover p n 26NA50010 3 Remover the two 2
128. er must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 162320 0 DESCRIPTION SOLUTION DB410 double feed prevention roller and drive shaft change CAUSE The double feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 URL http techweb konicabt com tpm media DB209tb02 pdf for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 162327 0 DESCRIPTION SOLUTION How to disable platen AMS To disable platen AMS perform the following 1 Power the copier OFF Access the Key Operator Mode power the copier on while pressing the HELP key Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen
129. ess 2 Timing adj 3 Press 3 Paper loop adj 4 Press NEXT to select the Tray to be adjusted 5 The current loop data will be displayed in the upper left corner Enter the new data and press SET 6 Power the copier OFF ON to exit the 36 mode SOLUTION ID 117588 USAGE 1 DESCRIPTION SOLUTION FS107 parts change to the Paper detecting board p n 13GQ60190 and Detecting spring p n 13GQ60210 Changes to these parts have been made to prevent the Detecting spring from detaching from the Paper detecting board IMAGE V bitmaps fs107partschange bmp SCROLL The hook portion of the spring is fixed with adhesive in manufacturing 1 The shape of the hook portion of the Detecting spring has been changed in manufacturing a New part number is p n 13GQ60211 2 A notch has been added to the Paper detecting board to hook the Detecting spring a New part number is p n 13GQ60191 The Detecting spring and paper detecting board are not interchangeable the current and new types cannot be mixed The new Detecting spring and the new Paper detecting board must be replaced as a set SOLUTION ID 117807 USAGE 1 DESCRIPTION SOLUTION After resetting the PM counter CALL FOR PM message is still indicated at power up CAUSE The PM cycle is set to zero 0 causing the machine to constantly detect the need for a PM SOLUTION To program the PM cycle perform the following Power the copier OFF Access t
130. ews push the drive unit upwards and to the right to provide maximum gear mesh for the drive gear p n 13HA77060 and idler gear p n 13HA77050 Retighten the four drive unit mounting screws 3 Replace the DB409 410 paper feed connecting roller 3 p n 13HA40020 shaft holders front and rear p n 26NA40820 and driving gear p n 13HA77060 4 Inspect the DB409 410 drive unit paper feed coupling gear B p n 26NA17490 paper feed coupling gear A p n 13HA77090 paper feed gear 2 assembly p n 26NA 1680 idler gear F p n 13HA77080 and idler gear D p n 13HA77050 replace worn gears as necessary 5 Inspect the bushings p n 26NA30770 in the developer unit for binding and replace as necessary DESCRIPTION SOLUTION ID 168116 SOLUTION CAUSE Wear within the paper feed unit USAGE 0 SOLUTION Repair or replace the following 1 Wear within the paper feed unit p n 13HA 4000 causes the upper limit actuator to read incorrectly This places excessive pressure on the drive system Replace the paper feed unit as necessary 2 Loosen the four DB409 410 drive unit p n 13NE 1500 mounting screws push the drive unit upwards and to the right to provide maximum gear mesh for the drive gear p n 13HA77060 and idler gear p n 13HA77050 Retighten the four drive unit mounting screws 3 Replace the DB409 410 paper feed connecting roller 3 p n 13HA40020 shaft holders front and rear p n 26NA40820 and driving gear p n 13HA77060 4 Insp
131. feature will increment the ECM user account OANDAaABRWNDY DESCRIPTION Hecon key counter availability SOLUTION ID 156572 SOLUTION A kit p n SE95 4020 is available which includes all necessary mounting hardware and wiring It USAGE 0 does not include the key counter PCUA 950816 If individual parts are ordered referring to Technical Operations Bulletin A4 D5 URL http techweb konicabt com tpm media A4D5 pdf dated 6 25 03 the adapter wiring harness p n 1206K0010 is not needed since it is included with the kit Use the long adapter wiring harness The short one is not needed Directions are included with the kit Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION FK102 E86 89 E86 4 or T92 error SOLUTION ID 156666 SOLUTION CAUSE The firmware has been updated to correct these errors USAGE 0 SOLUTION Flash the main body and the FK102 with the latest version firmware URL http techweb konicabt com tpm media m20030339a0 pdff Notes 1 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com produc
132. figuration The MU 405 is a DIMM using 1 tipselect signal When a DIMM with 2 tipselect signals is used on the IP421 only 64MB of the available 128MB is recognized DESCRIPTION F35 6 and F35 10 occurring at power up SOLUTION ID 99324 SOLUTION CAUSE Failed fixing heater lamp 2 USAGE 5 SOLUTION Remove and inspect fixing heating lamp 2 Black rings on the lamp will indicate contamination of the lamp Replace fixing heating lamp 2 p n 26NE83030 as needed DESCRIPTION How to adjust the trail edge deletion SOLUTION ID 101316 SOLUTION There is no trail edge deletion adjustment for this machine There will always be a deletion boarder USAGE 5 of approximately 3mm DESCRIPTION E46 8 intermittently SOLUTION ID 105642 SOLUTION CAUSE The write unit has failed USAGE 5 SOLUTION Replace the write unit p n 26NA 6501 DESCRIPTION 1T101 general information SOLUTION ID 106640 SOLUTION The IT101 PCUA 950255 is an optional Inner Exit Tray and is the newest accessory available USAGE 5 with the 7025 The IT101 has 2 non sorting trays tray 1 holds up to 50 sheets and tray 2 up to 100 sheets Customers can select what tray they want their fax copy or print jobs to be sent Notes 1 The 7025 minimum firmware requirements to allow the use of the IT101 are level 29 System and 26 Image 2 The IT101 is only compatible with 7025 s beginning with serial number 26SE02383 and above Copyright 2005 Konica Minolta Business Solutions U S A
133. fore machine transportation Repair or replace any damaged parts to the 1st V mirror NOTE Locking screws or locking brackets can not be ordered as a part It is critical to save these locking screws and brackets at machine set up SPECIAL NOTE Solution provided by Bryan Foley KBT Seattle SOLUTION ID USAGE 130541 1 DESCRIPTION SOLUTION Noise from the toner supply unit CAUSE Toner is binding in the toner supply unit causing the toner conveyance gear 5 to strip SOLUTION Replace the toner conveyance gear 5 p n 26NA32680 Note Vacuum the Toner supply unit upon replacing the Toner conveyance gear SPECIAL NOTE Solution provided by Bill Rosenberg KBT Denver SOLUTION ID USAGE 130547 1 DESCRIPTION SOLUTION DF314 not recognized by the main body CAUSE The open close actuator for the RADF open close detect sensor PS304 is not properly aligned with the sensor resulting in the sensor not being properly flagged when the RADF is lowered Copyright 2005 Konica Minolta Business Solutions U S A Inc 38 SOLUTION ID USAGE 130709 1 May 2005 7025 SOLUTION To check the RADF open close detect sensor for proper operation perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 60 press 1 3 The state of the RADF open close detect sensor will be displayed on the touchscreen as IN OFF with the RADF in
134. form the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 93 2 Power the machine OFF ON to exit the 47 mode SOLUTION ID 130458 USAGE 2 DESCRIPTION SOLUTION DF314 jamming and skewing CAUSE The DF314 is not aligned properly SOLUTION Adjust the height and skew for the DF314 To adjust the height and skew for the DF314 perform the following 1 Place the DF314 on the main body 2 Loosen the two screw located on the back side of Hinge L so the DF314 lay s flat on the main body 3 Tighten the two screws on the Hinge L 4 On the right front side of the Rear cover locate the Skew adjusting screw 5 Using a flat blade screw driver turn the adjusting screw in either direction to aligns the DF314 with the main body 6 Perform steps 4 5 until proper adjustment is achieved 7 Lift the Open close cover assembly Copyright 2005 Konica Minolta Business Solutions U S A Inc 18 SOLUTION ID 130556 USAGE 2 May 2005 7025 8 Locate the Adjusting lever rear inside the Open close cover assembly to the back left side of the DF314 main body 9 Locate the Scribe marks behind the Adjusting lever rear 10 On the Rear cover of the DF314 locate the Adjustment lever rear notch located directly above the Hinge L 11 Place a Phillips head screw driver into the notch 12 Watching the Adjusting lever rear turn the Phillips head screw driver in either
135. g dialog box enter the ECM user account number do not enter anything in the password box 5 Select OK 6 Make any additional desired changes to the print driver and select OK 7 Select OK to print the document Notes 1 The document will be printed and the ECM user account will be incremented 2 The ECM user account ID will now be the default ECM user account for that print driver each document printed using that print driver will increment the ECM user account unless the user ECM account is cleared from the dialog box DESCRIPTION How to use the password print secure printing function SOLUTION ID 155317 Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 73 7025 SOLUTION To use password print a hard drive is required in the IP the ECM mode must be enabled user USAGE 0 ECM account s must be created software dip switch 26 4 must be turned ON and the ECM User ID and password must be entered in the print driver To turn ON software dip switch 26 4 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select SOFTWARE SW Using the up down arrows scroll to software switch 26 4 Select ON Power the copier OFF ON DAWN To enable ECM mode for password printing perform the following 1 Press the Help to enter Key Operator mode 2 Press the Key Ope Mode button on the touch screen 3 Enter the Key Opera
136. gears SOLUTION ID USAGE 139017 0 DESCRIPTION SOLUTION IP421 not recognized by the main body CAUSE The IP421 has been disabled by the faulty part isolation in the 25 mode SOLUTION To enable the IP421 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 0 Set to 0 by selecting OFF Power the copier OFF ON using SW1 Main power switch to return to normal copy mode OJAN SOLUTION ID USAGE 139800 0 DESCRIPTION SOLUTION F52 6 at power up CAUSE Failed IP421 CPU cooling fan SOLUTION Replace IP421 cooling fan p n 13JA80510 SOLUTION ID USAGE 140555 0 DESCRIPTION SOLUTION DF314 display continuously changing between PLEASE LOAD 8 5x11 and PLEASE LOAD 11x17 paper sizes The operation panel also appears to be locked up when an 8 5x11 paper is placed in the feed tray CAUSE The lighting above the DF314 is adversely affecting the operation of PS306 original detect PS which is used to detect 11x17 originals SOLUTION Relocate the machine to a place where the lighting is more stable SOLUTION ID USAGE 141661 DESCRIPTION SOLUTION FK102 faxes are printed backwards and with the characters reversed CAUSE Firmware incompatibility between the FK102 and the main body SOLUTION Upgrade the Main Bo
137. h the name and address of your Konica dealership or Branch office to coordinate plain base replacement SOLUTION ID USAGE 118243 1 DESCRIPTION SOLUTION DF314 1st feed jams with multiple 50 thick 11x17 originals CAUSE The originals are getting caught on the rubber where the PET sheet is attached at the center of the Paper feed guide plate lower assembly due to the excessive weight of the originals SOLUTION A new Paper feed guide plate lower assembly p n 13GL 4011 is now available to correct this problem The center portion of the Paper feed guide plate lower assembly now has an additional sheet chrome over the PET sheet to prevent this problem Note This change has been installed from the factory on all DF314 s starting with s n 13GL76912 SOLUTION ID USAGE 118285 1 DESCRIPTION SOLUTION Background streaks toner misting and or excessive toner build up in the recycler unit PROBABLE CAUSES Failed toner recycling auger assembly attached to the rear of the drum carriage and or insufficient sealing of the developing unit causing toner misting onto the charging corona unit SOLUTION Install the following 1 Toner Packing Countermeasure Kit p n 26NA KO40FOC 2 Charging Corona Soilage Countermeasure Kit 1 p n 26NA KO10FOC and Kit 2 p n 26NA K020FOC 3 Due to timing changes in M1 Main motor it is critical that level 32 System firmware and level 31 Image firmware or higher be install
138. hange the number of redials perform the following While in the Copier mode press the Help button Press 2 Fax button Press Line Parameter set Press Down Arrow until Num of Redials is highlighted Press Edit repeatedly to the desired number of redials is displayed Press the Back button twice Press the Return button to return to normal mode NOORWN DESCRIPTION SOLUTION FK101 how to program the default paper tray for receive faxes To program the receive fax input tray perform the following 1 Press Help key 2 Press Key Ope Mode button from the touchscreen 3 Press 2 Fax button 4 Press Tx Rx Mode set button 5 Press Up Arrow right hand side of the touchscreen button twice 6 Press Edit button until a particular tray or AUTOMATIC is selected 7 Press Back button twice 8 Press Return button Note ATS must be turned on SOLUTION ID 103512 USAGE 1 DESCRIPTION SOLUTION FK101 how to program which paper tray all reports print from To program the paper tray for any of the available reports perform the following 1 Select Copy Mode and press the Help key Select Key Ope Mode Enter 4 digit key operator password Select option 2 FAX Select Report Output Set Scroll to second page of options and select PAPER TRAY FOR REPORTS Touch edit until desired tray is displayed Selections are Tray 1 Tray 2 Tray 3 Tray 4 and Bypass 8
139. he 25 mode power the copier ON while pressing the 2 and 5 keys Touch 2 PM COUNT CYCLE on the touchscreen Touch 2 PM CYCLE set on the touchscreen Input the desired PM cycle using the numeric keys Enter upper 3 digit hundred thousand ten thousand and thousand only 6 Touch SET on the touchscreen 7 Power the copier OFF ON to exit the 25 mode Note The factory default setting for the PM cycle is 100 000 copies akWN SOLUTION ID 117982 USAGE 1 DESCRIPTION SOLUTION Shadows around the edges of Booklet mode copies CAUSE The RADF Centering adjustment is incorrect SOLUTION To adjust the RADF Centering perform the following 1 Access the 36 mode power OFF ON while holding the 3 and the 6 keys 2 Press 9 RADF adj Press 4 Centering adj Centering adj RADF 1side will be displayed Ranges are from 74 to 74 Enter desired value Press SET Press COPY Make a test copy 10 Press and then to return to the adjustment screen 11 Repeat steps 7 through 12 until desired adjustment 12 Power OFF ON to return to the normal copy mode OMDNAOARYW If still experiencing shadows around the edges of the copies adjusting the RADF fame erasure may assist in removing the shadows To adjust the RADF frame erasure perform the following 1 Access the Key operator mode hold down the help key at power on 2 Press 1 System Copier Press 12 Memo
140. he copier OFF ON DESCRIPTION SOLUTION Intermittently the machine powers OFF SOLUTION ID 135204 CAUSE The firmware failed USAGE 1 SOLUTION Reflash the machine to the latest firmware To flash the firmware perform the following SETTING UP THE ISW UTILITY 1 Obtain the ISW Trns utility file from the Konica web site URL http techweb konicabt com tpm media iswhowtoget txt Note While on this page download the DF314 and FS107 files IMAGE v bitmaps ISW018 bmp SCROLL by clicking on the appropriate link and following instructions 2 While still at Konica s web site download the 7030 firmware To download the firmware programs perform the following a Click on the back arrow to return to the previous page b Click on Eproms for Low Volume Copiers c Click on List button d To start the download click on the control or image firmware program IMAGE v bitmaps ISW015 bmp SCROLL link and follow the instructions 3 Install the ISW application program onto a PC or laptop IMAGE v bitmaps ISW005 bmp SCROLL 4 Set up the ISW Trns utility IMAGE v bitmaps ISW004 bmp SCROLL by following the setup directions 5 Set up the folders IMAGE v bitmaps ISW008 bmp SCROLL for the BIN files 6 When the ISW Trns utility main window IMAGE v bitmaps ISW009 bmp SCROLL pops up the BIN file data can be selected verified and sent to the machine for flashing the firmware Notes a There are two
141. he following a Remove the IP unit if an IP unit is installed b Remove the rear and left rear side cover c Remove the board cover D p n 26NA73280 for access to the PRDB d Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys e Select 1 HV adjustment f Press NEXT several times until the display reads HV adj Toner auto supply g Locate TP14 TDS AN in the middle of the PRDB above CN 25 h Using a voltmeter 20V DC range place the red meter lead on TP14 and the black meter lead to frame ground i Press the START button on the control panel j The analog voltage reading on the volt meter during sampling should be with properly toned developer between 1 2 and 2 0VDC If the voltage reaches 2 0VDC M4 toner addition motor will turn on and add toner When the toner auto supply adjustment is finished the voltage should read approximately 1 8VDC k If the voltage reading is not within this range replace the developer PCUA 950237 TDS p n 26NA88040 and run the I detect adjustment while monitoring TP14 on the PRDB 3 Failed write unit the TCSB monitors dot pattern patches created on the drum and adjusts the laser output for Maximum Power Control If developer has been replaced L detect run the TDS voltage checks and the developer is still overtoning M4 continuously adds toner replace the write unit p n 26NA 6503 moan w DESCRIPTION SOLUTION F41 1 at power up SOLUTION I
142. he machine memory has failed SOLUTION Power the machine OFF using both power switches and then unplug the machine for 1 minute Power the machine ON and make test copies SOLUTION ID USAGE 170795 1 DESCRIPTION SOLUTION Intermittently the power cycles OFF ON at power or during copy mode CAUSE The DCPS failed SOLUTION Replace the DCPS p n 26NA84511 SOLUTION ID USAGE 172311 1 DESCRIPTION SOLUTION FS107 FNS NOT CONNECTED SELECTED MODE IS NOT AVAILABLE message when attempting to flash a new finisher CB CAUSE The dipswitch settings of SW1 on the new finisher CB have not been set to match the dipswitch settings of the original finisher CB SOLUTION Program the dipswitch settings of SW1 on the new finisher CB to match the dipswitch settings of SW1 on the original finisher CB If the original finisher CB is not available set dipswitch 1 and 4 to ON and leave dipswitch 2 and 3 set to OFF SPECIAL NOTE Solution provided by Ron Lapham Coastal Business Solutions SOLUTION ID USAGE 174099 DESCRIPTION Copyright 2005 Konica Minolta Business Solutions U S A Inc J50 03 occurs at power up 50 SOLUTION ID 176131 May 2005 7025 SOLUTION CAUSE The PRDB failed USAGE 1 SOLUTION To check the PRDB perform the following 1 Check MC1 registration clutch at CN29 B16 at the PRDB for 24V DC 2 If there is no 24V DC at CN29 B16 then check CN20 1 and CN20
143. he main body casing 2 and not be delivered onto the exit tray correctly SOLUTION The width of the guide part has been changed from 9mm to 9 6mm and dowels have been added to the installation screw holes 3 positions The main body casing 2 has been changed to accept the guide part IMAGE V bitmaps cjc283 bmp SCROLL Interchangeable parts combinations are as follows 1 The new type main body casing 2 is interchangeable between the current and new type guide part 2 The new type guide part interferes with the current main body casing 2 and can only be used with the new type main body casing 2 When replacing the current type guide part with the new type the new type main body casing 2 must be installed Copyright 2005 Konica Minolta Business Solutions U S A Inc 52 May 2005 7025 Current part number Guide part p n 13GQ48150 Main body casing 2 p n 13GQ10020 New type part number Guide part p n 13GQ48151 Main body casing 2 p n 13GQ10021 DESCRIPTION SOLUTION DF314 J63 3 when using 2 2 or 2 1 mode CAUSE The pin that limits the travel of the conveyance guide cam assembly p n 13GL 4580 is missing SOLUTION This pin is on the front side white plastic cam and protrudes through the RADF front side frame which limits the travel of the shaft To verify operation perform the following 1 Access the 47 mode turn the copier ON while pressing the 4 and 7 keys 2 Enter 6 and 0 display should read
144. hen attempting to scan multipage document only two pages scan the rest of the pages feed through the ADF feeder without scanning CAUSE An update must be installed This update will include two separate patches and each USAGE 0 patch will require a separate installation These updates will enable the ability to scan multiple pages via the Automatic Document Feeder SOLUTION To install the updates perform the following 1 Print out and review the entire instructions below prior to downloading the update 2 The installation of these updates may require the OmniPage Pro 11 installation CD 3 If it has not already been done download the update by opening OmniPage Pro 11 and clicking Help gt ScanSoft on the Web gt Get Latest Update Or go to the OmniPage Download page URL Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 57 7025 http support scansoft com cu library downloads index asp and select the appropriate operating system to access the patches Save the files to an easily accessed location on the computer such as the desktop Exit out of OmniPage and any other applications running on your system Install each patch one at a time by clicking on the EXE file When the patch has completed installation restart the computer Once the installation of the first patch is complete and the system has rebooted then install the second patch and restart the computer 9 Once both of thes
145. hen press the SET key to store the adjustment value Copyright 2005 Konica Minolta Business Solutions U S A Inc 45 SOLUTION ID 154532 USAGE 1 May 2005 7025 Input range 50 slow 50 fast 1 step 0 1mm 10 Repeat steps 5 to 9 until the restart timing becomes a standard value 11 Power the machine OFF ON to exit the 36 mode DESCRIPTION SOLUTION When stapling using the platen mode the staples are stapled in the lower right corner when the upper left corner was selected CAUSE Store Mode was not selected in APPLICATIONS before selecting staple mode SOLUTION To select store mode perform the following 1 Press the APPLICATIONS key 2 Select Store Mode 3 Press OK SOLUTION ID USAGE 154914 DESCRIPTION SOLUTION An almost blank LCD due to the backlight for the display being OFF CAUSE A failed indication lighting board This board is called the display inverter on the overall wiring diagram SOLUTION Replace the indication lighting board p n 55FA83520 SOLUTION ID USAGE 155121 1 DESCRIPTION SOLUTION COPYING IN PROGRESS message is continually displayed and the control panel is locked up after outputting a job using the watermark stamp date time and numbering features This problem has been reviewed by the Engineering Department and found to be a firmware bug Corrective measures are expected to be implemented in the next mass production firmware
146. hen using the repeat mode or photo mode SOLUTION CAUSE There is interference from a light source above the copier resulting in inaccurate detection of the original outer boundary SOLUTION Program external incorrect detection prevention in the 25 mode Copyright 2005 Konica Minolta Business Solutions U S A Inc 31 SOLUTION ID 118222 USAGE 1 May 2005 7025 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 13 6 using the arrow keys Set the switch to OFF 0 Select software dipswitch 13 7 using the arrow keys Set the switch to ON 1 Power the copier OFF ON to exit the 25 mode Note This setting will reduce the effect of extraneous light when determining the outer boundary of the original However the intensity of the external light source may be at a level beyond the machine compensation capability If the problem is still experienced after implementing this solution the copier should be relocated away from the light source ANDAR WN DESCRIPTION SOLUTION Roller support shaft on the plain base stand Item 950225 is breaking loose from the stand CAUSE The roller support shaft was only welded on one end SOLUTION If you have experienced this issue please submit a new problem via the NSSG support web and E mail the Engineering department at Heuserp Konicabt com wit
147. ies 1 1 1 after 1000 copies Note These dip switches will only be effective when dip switch 4 5 is set to a 1 DESCRIPTION How to program the number of copies for when an out of toner condition Toner low SOLUTION ID 169270 condition is displayed on the operation control panel SOLUTION The following dip switches set in the 25 mode will correspond to the number of copies made after USAGE 0 the TLD toner level detection detects that the machine needs toner and the message displayed to PLEASE ADD TONER DIPSW SETTINGS DESCRIPTION 4 0 4 1 0 0 after 0 copies 1 0 after 100 copies 0 1 after 200 copies 1 1 after 500 copies DESCRIPTION Background on copies more pronounced on the 2nd side SOLUTION ID 169304 SOLUTION CAUSE Insufficient drum ground USAGE 0 SOLUTION Remove the Drum carriage from the machine Remove the Drum shaft and the Drum bearing Thoroughly clean the Drum bearing and shaft of any foreign material Replace the Drum bearing as necessary p n 26NA20480 DESCRIPTION In the memory switches what does 1 SHOT indication time mean SOLUTION ID 170545 Copyright 2005 Konica Minolta Business Solutions U S A Inc 81 May 2005 7025 SOLUTION This switch setting determines the time duration 3 or 5 seconds for messages which are displayed USAGE 0 for short periods and indicate special circumstances such as GROUP BUTTON CANNOT BE USED IN THIS MODE or NUMBER OF ORIGINALS SHOULD BE MA
148. ighlight the desired exit tray to be used for fax receptions press OK 8 Press RETURN to return back to the System Copier setting menu 9 Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 3 3 of the memory switches 12 Press the down arrow on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Recall setting to ON 14 Press RETURN three times to return back to normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OK If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7025 in thi
149. ine to prevent unauthorized use of stored data Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION Blank copies after cleaning the toner supply unit SOLUTION ID 184333 SOLUTION CAUSE The ribbon cable from the CCD to the CB is not seated properly USAGE 0 SOLUTION Reseat the ribbon cable on the CB DESCRIPTION F28 1 at power up SOLUTION ID 196861 SOLUTION CAUSE Charging error EM detect signal was read 3 times at 100msec intervals at machine USAGE 0 Copyright 2005 Konica Minolta Business Solutions U S A Inc 84 May 2005 7025 intialization SOLUTION Check the charge corona p n 26WA 2500 for arcing or poor connection Check HV1 p n 26NA84011 connections and ground of HV developing unit and the right side door HV casing for any arcing Check PRDB p n 26TA 9021 CN27 4 for 24V DC while in idle or in the 47 mode w o input DESCRIPTION SOLUTION Toner Identification Label 100 FOC Program See Bulletin Number 4922 URL http techweb konicabt com tpm media 4922 pdf Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products a
150. ion setting in the 25 mode is disabled SOLUTION To enable the key operator fixed magnification setting in the 25 mode perform the following 1 Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys Select 1 SOFTWARE SW Press the left up arrow 7 times Press the right up arrow once The top of the display should indicate SOFTWARE SW 8 1 1 Press the OFF button once The top of the display should now indicate SOFTWARE SW 8 1 0 Power the copier OFF ON to return to normal copy mode OJAN SOLUTION ID USAGE 111878 1 DESCRIPTION SOLUTION Minimum requirements for flashing firmware The minimum requirements for flashing firmware are as follows The minimum processor speed is a Pentium 100 MHz or better Windows 9X on the PC or laptop Parallel printer cable Standard parallel port settings ISWTrns flash utility version 3 30E or higher akwWN Trademark ownership information FILE V ATEXT TRADEMRK TXT NEW SOLUTION ID USAGE 112089 1 DESCRIPTION SOLUTION Where is the total counter located The total counter is located on the right side of the machine behind the ADU door Open the ADU door and the total counter will be visible in upper right above the top hinge SOLUTION ID USAGE 112441 1 DESCRIPTION SOLUTION Can an exit tray be installed instead of a finisher A paper exit tray p n 26NA
151. isplay should read lt 069 000 gt Place 5 5x8 5R original in the document tray Press Start button Press the Stop Clear button Press Star button Press 1 to display lt 69 001 gt Place 8x11 original in the document tray Press Start button 10 Press Stop Clear button 11 Power machine OFF ON with SW2 Note The 7020 7025 7030 7035 service manual 3 2001 page 4 79 is incorrect regarding this adjustment Step 3 minimum width position is 5 5x8 5R and Step 7 maximum width position is 8 5x11 OHNAAAWN DESCRIPTION Code 0006 is displayed in the result screen several seconds after initiating the L detect SOLUTION ID 117927 adjustment procedure SOLUTION CAUSE The sensor on the TCSB is dirty resulting in improper output to the PRDB USAGE 8 SOLUTION To clean the sensor on the TCSB perform the following 1 Power the copier OFF 2 Open the front door loosen the set screw and gently pull the developing unit out toward you 3 Open the ADU door and open the conveyance unit 4 Loosen the set screw and gently pull the drum unit out toward you until it stops Then tilt it slightly and remove it 5 Remove the drum from the drum unit and thoroughly clean the sensor on the TCSB with a cotton swab and alcohol Replace the TCSB p n 26NA 9180 as necessary DESCRIPTION Latest firmware EPROM level 7025 includes DF314 FS107 FK101 and FK102 SOLUTION ID 103264 SOLUTION Latest Firmware level FIL
152. it has completed the first stage of the scanner setup 13 The scanner will now proceed through three test scans black and white color and grayscale As stated previously it is recommended to click on the Skip Test check box for each of the tests 14 Click on Finish The scanner is set up by the Scanner Wizard Make sure to click on the Finish button otherwise the hint file will not be updated to reflect the changes configured by running the Scanner Wizard Multiple pages can now be scanned into OmniPage Pro 11 Note If using the Windows NT operating system have the Text To Speech engine installed before the installation of the patches In case the speech engine is not installed install it manually following these steps a Shut down all Windows programs This is accomplished in Task Manager under the Applications tab b Open Windows Explorer and browse to the following location on the OmniPage Pro 11 installation CD OmniPage TTS Four files will be displayed that need to be run Ihttseng exe Ihttseua exe msagent exe spchapi exe c Double click the EXE file and follow the instructions d Restart the system REFERENCE ScanSoft OmniPage Pro 11 User s Guide URL http techweb konicabt com tpm media OP11_Manual pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http Awww adobe com p
153. izing the CMOS Setup Utility refer to your motherboard manual for instructions To verify the parallel port settings perform the following 1 Right click on My Computer 2 Click on Properties 3 Click on Device Manager tab 4 Click on the symbol to open Ports 5 Double click on Printer Port LPT1 to view the type of port Manufacturer Note The parallel port setting procedure differs in each PC Normally the parallel port setting is selected in the BIOS settings mode For details please refer to the user s manual for the PC DESCRIPTION SOLUTION IP011 not recognized by mainbody Unable to select Printer on the operation panel SOLUTION ID 121005 CAUSE The printer has been isolated via software dipswitch 19 0 USAGE 0 SOLUTION To enable the IP011 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 19 using the left up down arrow s Select the bit number of the switch using the middle up arrow to a 0 Select OFF 0 to enable the IP 011 Turn the copier OFF then ON to exit the 25 mode OJAN DESCRIPTION SOLUTION FK101 LAN hacking through fax line FAQs SOLUTION ID 121583 Listed below are some FAQs regarding LAN hacking through the fax line USAGE 0 1 QUESTION Is there any possibility that the LAN can be hacked through the fax line from the FK101 via the KN303
154. l direction SOLUTION CAUSE Dirty or failed charge corona unit SOLUTION Clean or replace the charge corona unit p n 26NA 2500 Note See poor image quality sample IMAGE V bitmaps cjc301 bmp SCROLL SOLUTION ID 116848 USAGE 1 DESCRIPTION DB209 DB210 compatibility SOLUTION The DB209 2 tray drawer base is compatible with models 7020 and 7030 The DB210 2 tray drawer base is compatible with models 7020 7022 7025 7030 7035 7130 7135 SOLUTION ID 116952 USAGE 1 DESCRIPTION Parts change to the main control board requiring TYPE 2 Image firmware flash files SOLUTION A manufacturing change has been made to the Image control portion of the main control board This change incorporates the 7035 type of Image control into all of the 7020 7025 and 7030 main control boards This change is only a manufacturing change and does not affect machine functionality New 7025 main control boards p n 26SA 9303 and above have the TYPE 2 Image control To properly identify the board type that is installed in machines perform the following 1 Access the 25 mode Power ON while holding down the 2 and 5 keys 2 Select 8 Rom Versions 3 In the Image control display a TYPE 1 or TYPE 2 designation will be displayed to the right of the Image firmware version Consequently the Image Control firmware between the old type boards TYPE 1 and the new type boards TYPE 2 are not interchangeable Notes 1 The 7025 TYPE 2 I
155. large volume of small size paper M706 tray up down motor does not USAGE 2 move the finisher tray down SOLUTION This problem was resolved with new level firmware Install level 23 or higher finisher firmware Note The latest Firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms DESCRIPTION FK101 can a fax be generated from a workstation either directly connected or on the SOLUTION ID 97644 network SOLUTION This feature will be available during the 1st quarter of 2001 An IP421 print controller equipped USAGE 2 with a KN303 will be required for PC faxing capability DESCRIPTION FK101 unable to connect fax speaker to the main body connector SOLUTION ID 100385 SOLUTION CAUSE The connectors for the fax speaker and for the main body are both female connectors USAGE 2 and cannot be connected together A small jumper with male connections on each end to join the Copyright 2005 Konica Minolta Business Solutions U S A Inc 12 May 2005 7025 two female connectors is missing from the FK101 kit or has been misplaced SOLUTION Order this small jumper p n 002930001 as needed Note If this small jumper is missing from the FK1071 installation kit please submit a new problem through NSSG Web Support including the FK101 serial number These submissions will allow proper tracking of field impact DESCRIPTION FK101 how to change the maximu
156. late p n 26NA26250 and the transfer guide plate which is part of the transfer guide plate assembly p n 26NA 2610 The spring applies a voltage to the transfer guide plate which prevents toner from adhering to the guide plate DESCRIPTION Excessive noise from the write unit polygon motor SOLUTION ID 132863 SOLUTION CAUSE Polygon motor is operating for 2 minutes after exit of last copy USAGE 0 SOLUTION The polygon motor can be shut off after 15 seconds from paper exit This action should be taken if customer is complaining about noise To shut off the polygon motor after 15 seconds from paper exit perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW on the touchscreen 4 Scroll to dipswitch 6 4 and set to 0 5 Scroll to dipswitch 6 5 and set to 0 The machine will now enter polygon motor pre rotation selection 15 seconds after the copy has exited the machine 6 Scroll to dipswitch 6 6 and set to 0 7 Scroll to dipswitch 6 7 and set to 1 The polygon motor will now stop when the machine enters the pre rotation mode 8 Power the copier OFF ON to exit the 25 mode DESCRIPTION F51 4 code at power up SOLUTION ID 133138 SOLUTION CAUSE ICP5 24V DC on the PRDB is open USAGE 0 SOLUTION Check for 24V DC at CN26 A3 and CN26 A4 on the PRDB If 24V DC is not present check ICP5 on the PRDB If ICP5 is open replace the PRDB p n 26NA 90
157. led Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION How to route PC FAX documents received by the machine automatically to an email SOLUTION ID 164239 addresses list SOLUTION Automatic email of received incoming PC FAX documents is not available on this machine USAGE 0 As a workaround on machines equipped with an IP hard drive PC FAX documents are stored by default in box 0000 on the IP unit hard drive Using third party software these documents can then be emailed after they are downloaded to a workstation in a semi automatic or fully automatic mode Semi automatic user interaction required email forwarding can be accomplished using Konica Minolta ScanTrip The documents can be polled automatically and simultaneously deleted from the IP unit hard drive to a workstation using ScanTrip then forwarded by a user to email recipients Automatic email forwarding can be accomplished using Konica Minolta DocuBreeze The documents can be polled and simultaneously deleted from the IP unit hard drive to a workstation then passed onto the users email by DocuBreeze to be forwarded to email recipients provided Docubreeze is configured to perform this action Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION
158. lock up CAUSE Corrupt ERDH memory SOLUTION Replace the main CB p n 26SA 9301 SOLUTION ID USAGE 165792 DESCRIPTION SOLUTION RADF UNAVAILABLE FOR ORIGINAL SIZE message when mixed originals of legal and letter sizes are used CAUSE Corrupt information in memory SOLUTION Reset machine back to factory defaults To reset the machine to factory defaults perform the following 1 Enter the 47 mode power the machine ON while pressing the 4 and 7 keys 2 Enter 9 and 3 3 Press the Start key Note When resetting the machine back to factory defaults L detect will need to be performed SOLUTION ID USAGE 166663 DESCRIPTION SOLUTION F26 03 displayed at power up and unable to perform L detect CAUSE Worn developer SOLUTION Replace the developer PCUA 950237 SOLUTION ID USAGE 166878 0 DESCRIPTION SOLUTION Is the DB211 compatible with 7025 The DB211 is not compatible with the 7025 SOLUTION ID USAGE 167099 0 DESCRIPTION SOLUTION J81 00 displayed at power up CAUSE Broken PS1 Registration PS SOLUTION Inspect PS1 p n 26NA45160 and replace as necessary SOLUTION ID USAGE 167237 0 DESCRIPTION SOLUTION DF314 incorrect size detection of originals placed on the RADF feed tray CAUSE Overhead lighting is interfering with the original length detection performed by original Copyright 2005 Konica Minolta Business Solutions
159. m code display To enable jam code display perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Scroll to software switch 10 7 using the arrow keys Set 10 7 to ON Power the copier OFF ON to exit the 25 mode OJAN SOLUTION ID USAGE 113311 1 DESCRIPTION SOLUTION No power display is completely blank LED 2 on the main CB fails to light after powering the main power switch SW1 ON CAUSE Poorly seated or failed parameter memory board resulting in no initialization of the main CB SOLUTION To check the parameter memory board perform the following 1 Power the copier OFF 2 Remove the parameter memory board from the main CB 3 Inspect CN32 and CN33 on the main CB Ensure that all the pins are straight and properly aligned 4 Reseat the parameter memory board on the main CB Replace the parameter memory board p n 26NA 9110 as necessary Copyright 2005 Konica Minolta Business Solutions U S A Inc 25 SOLUTION ID USAGE 123872 May 2005 7025 DESCRIPTION With the 1 2 copy mode selected using 8 5x11R originals that are printed onto 8 5x11 paper SOLUTION ID 113547 using auto rotation the rear side is upside down SOLUTION CAUSE Second side orientation needs to be changed USAGE 1 SOLUTION To orient side 2 perform the following 1 Press th
160. m limit of redials SOLUTION ID 101261 SOLUTION To change the maximum limit of redials perform the following USAGE 2 1 While in the Copier mode press the Help button 2 Press Key Ope Mode on the LCD 3 Press 2 Fax on the LCD 4 Press the Special Set button 5 Enter 9272 6 Press Function Parameter Setting button 7 Press Machine Setting button 8 Enter address 0E0144 from the touchscreen 9 Press the Data button 10 Enter the following data for the maximum number of redials 0 through 7 00000000 00000001 00000010 00000011 00000100 00000101 00000110 00000111 11 Press the Confirm button 12 Press the Return button 13 Power copier OFF ON both switches NOOBWN HO To change the number of redials perform the following 1 While in the Copier mode press the Help button 2 Press 2 Fax button Press Line Parameter set Press Down Arrow until Num of Redials is highlighted Press Edit repeatedly to the desired number of redials is displayed Press the Back button twice Press the Return button to return to normal mode NOOR DESCRIPTION How to copy non standard size originals through the RADF SOLUTION ID 101317 SOLUTION To copy a non standard size original through the RADF perform the following USAGE 2 1 Press the Application key 2 Press Special Original 3 Press Non Standard Size 4 Press OK twice DESCRIPTION DF314
161. mage firmware file file name 7025 i30jp exe is available for download via Konica NSSG Web support select the Download EPROMs link and then select EPROMS for low volume copiers This TYPE 2 Image firmware is compatible with the current level 32 system firmware file name 7025 m32p exe When flashing 7025 Image firmware via the ISWTRNS utility be sure to select TYPE 1 or TYPE 2 accordingly 2 If the ISWTRNS utility program being used does not have the Image firmware TYPE 1 TYPE 2 designation download and install the latest ISWTRNS utility program This utility file name ISWTRNS334E EXE is available for download via the Konica NSSG Web support select the Download EPROM S link and then select EPROMS for Accessories 3 View this hyperlink for more information on the Type 2 Image firmware and control board URL http techweb konicabt com tpm media 7020 25 30 type2image pdf To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html SOLUTION ID 117361 USAGE 1 DESCRIPTION When selecting Applications all the application items are missing SOLUTION CAUSE These items were removed in the Key Operator Mode using Application Customize SOLUTION To restore the default items in the Application mode perform the following 1 Power the copier ON 2
162. ms SOLUTION CAUSE The parts are for the DB410 only USAGE 0 SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 URL http techweb konicabt com tpm media db410tb01 pdf for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION FK102 When Communications Journal is set to Daily can the print time 9 00am be SOLUTION ID 168821 changed SOLUTION This is a set time and can not be changed USAGE 0 DESCRIPTION FK101 When Communications Journal is set to Daily can the print time 9 00am be SOLUTION ID 168825 changed SOLUTION This is a set time and can not be changed USAGE 0 DESCRIPTION Developer spewing SOLUTION ID 169254 SOLUTION CAUSE Loose connector on the DCPS USAGE 0 SOLUTION Reseat all connectors on the DCPS DESCRIPTION How to disable copier printing JOB STOP for an out of toner condition SOLUTION ID 169263 SOLUTION The following dip switches set in the 25 mode will limit and disable the copier from printing when USAGE 0 the message of PLEASE ADD TONER is displayed on the operation control panel DIPSW SETTINGS DESCRIPTION 4 2 43 4 5 0 0 1 after 100 copies 1 0 1 after 400 copies 0 1 1 after 700 cop
163. n 6 URL http techweb konicabt com tpm media 7020tb06 pdf SOLUTION ID 111179 USAGE 1 DESCRIPTION How many passwords can be programmed in the ECM mode SOLUTION ECM mode on the 7025 has the capability to program and store 128 passwords Copyright 2005 Konica Minolta Business Solutions U S A Inc 23 SOLUTION ID 111608 USAGE 1 May 2005 7025 DESCRIPTION SOLUTION Developing unit parts change The 2 screws that attach the developing unit lid to the developing unit have been abolished in manufacturing Since the lid of the developing unit is fixed with 2 hooks abolishment of the 2 screws does not affect machine function and performance This change applies to all new 7025s and with replacement developing units p n 26NA 3002 SOLUTION ID USAGE 111823 1 DESCRIPTION SOLUTION Unable to properly print scanned mixed originals All pages print out on the largest paper size Pages appear in the correct page size when viewed This issue has been escalated to Konica Corporation for resolution Note If you have equipment experiencing this symptom please submit a new problem through NSSG Web including Management List serial number and meter reading These submissions will allow proper tracking of field impact SOLUTION ID USAGE 111841 DESCRIPTION SOLUTION Unable to adjust magnification presets in the Key Operator Mode grayed out CAUSE The key operator fixed magnificat
164. ng enter the letter P in upper case USAGE 1 DESCRIPTION How to enable disable APS recognition of A4 originals SOLUTION ID 116209 SOLUTION To enable disable APS recognition of A4 originals perform the following USAGE 1 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW on the touchscreen 4 Select software dipswitch 7 2 using the arrow keys 5 Program the desired APS response to A4 originals by touching ON or OFF on the touchscreen as follows OFF to enable APS recognition of A4 originals ON to disable APS recognition of A4 originals 6 Power the copier OFF ON to exit the 25 mode DESCRIPTION How to scan two small originals from the platen glass and have both images on one side of SOLUTION ID 116304 the copy SOLUTION To program the copier to scan two small originals from the platen glass and have both images on USAGE 1 one side of a copy perform the following 1 Press the Application button 2 Select Store Mode 3 Select Combination 4 Select 2 in 1 5 Select OK twice 6 Center the first side of the original with the scale plate and press SCAN 7 Flip the original over and center the second side of the original with the scale plate and press SCAN 8 Press the Start key Copyright 2005 Konica Minolta Business Solutions U S A Inc 28 May 2005 7025 DESCRIPTION Dark streaks on copies in the lead to trai
165. nt a system configuration sheet perform the following 1 Power the copier ON 2 Press the SCANNER PRINTER key located at the top of the operation panel 3 Touch SETTING on the touchscreen 4 If the display shows 1 Setting at the top complete the steps under the IP011 procedure If the display shows 1 Test Print Menu at the top complete the steps under the IP421 procedure IP011 procedure 5 Touch 1 at the bottom of the touchscreen 6 Touch 5 at the bottom of the touchscreen 7 Touch 1 at the bottom of the touchscreen The system configuration sheet will be output within approximately 30 seconds 8 Press the COPY key located at the top of the operation panel to return to the normal mode 1P421 procedure 5 Touch OK 6 Touch 3 and then OK The system configuration sheet will be output within approximately 30 seconds 7 Press the STOP key to return to the normal mode DESCRIPTION SOLUTION J11 J12 J13 or J14 and noise when feeding paper SOLUTION ID 113574 CAUSE One or more paper feed gears in the driving unit may be damaged USAGE 5 SOLUTION Closely inspect the drive unit while paper is feeding to determine the damaged gear s Inspect the paper feed gear p n 26NA16310 paper feed coupling gear B p n 26NA17490 and paper feed coupling gear A p n 26NA17480 Replace parts as needed DESCRIPTION SOLUTION Background on copies SOLUTION ID 127854 CAUSE Excessive ton
166. o perform the RADF original size detection adjustment perform the following 1 Access the 47 mode power the machine ON while holding down the 4 and 7 keys 2 Press 6 and then 9 using the numeric keys Verify that 069 00 appears on the display Set the 5 5x8 5 size original on the RADF and then press the Start Print button Press the Stop Clear button Press the key Press 1 using the numeric keys Verify that 069 01 appears on the display Set the 11x17 size original on the RADF and then press the Start Print button To end the adjustment press the Stop Clear button Power the machine OFF ON use SW2 sub power switch to exit the 47 mode ONDA W SOLUTION ID USAGE 130078 1 DESCRIPTION SOLUTION Unable to set the paper tray sizes on the operation panel with the paper trays in the machine CAUSE The machine was not set to factory specifications SOLUTION To set the machine to factory specifications perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 93 2 Power the machine OFF ON to exit the 47 mode SOLUTION ID USAGE 130457 DESCRIPTION SOLUTION Poor copy quality out of focus or lines on copies after machine has been moved CAUSE The 1st V mirror locking screw was not installed before machine transportation causing damage to the V mirror assembly SOLUTION Install the 1st V mirror locking screw be
167. obe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 168548 DESCRIPTION SOLUTION Platen APS selects 8 5x11 instead of 8 5x11R for original on the platen glass CAUSE Machine is set to default to 8 5x11 for small size originals SOLUTION To program platen APS to select 8 5x11R for 8 5x11R perform the following 1 Access the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Select SOFTWARE SW Copyright 2005 Konica Minolta Business Solutions U S A Inc 49 SOLUTION ID USAGE 168608 1 May 2005 7025 3 Select SOFTWARE SW 21 5 4 Press the OFF button once The top of display should now indicate SOFTWARE SW 21 5 0 5 Power the machine OFF ON to exit the 25 mode Note This change to software switch 21 5 in the 25 mode will allow cause small size originals to be printed on 8 5x11R DESCRIPTION SOLUTION F26 2 after upgrading the firmware CAUSE Incorrect software dipswitch settings in the 25 mode SOLUTION To verify 25 mode software dipswitch settings perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switches 24 0 and 24 1 Select OFF for both Power the copier OFF ON to exit the 25 mode IAUN SOLUTION
168. ogram and store twenty 20 one touch dial numbers SOLUTION ID USAGE 140372 1 DESCRIPTION SOLUTION Main CB interchangeability with other model machines The 7025 main CB p n 26SA 9301 is not interchangeable with any other model machine SOLUTION ID USAGE 140387 1 DESCRIPTION SOLUTION There is a 40mm deletion on the rear side of the copies CAUSE The write unit cleaning pad was not in the home position SOLUTION Check that the write unit cleaning pad is in the home position Note The write unit cleaning pad knob p n 26NA65260 may be missing SOLUTION ID USAGE 140735 1 DESCRIPTION SOLUTION DF314 not recognized by the main body CAUSE The RADF is isolated in 25 mode SOLUTION To reactivate the isolated RADF perform the following Access the 25 mode power the machine ON while holding down the 2 and 5 keys Press 1 Software SW Use the arrows to scroll to software switch 19 7 Press OFF Power the machine OFF ON to exit the 25 mode akWN SOLUTION ID USAGE 140851 1 DESCRIPTION SOLUTION FK101 how to program a group dial into a one touch key To program a group dial into a one touch key perform the following Press the Fax button in the upper right of the operation panel Press Telbook and then Entry Press Program entry edit Press Program No to highlight and enter the desired one touch number ARONA press delete to erase
169. onsequently a different position under the slit or scan glass By moving the read point of the first mirror and adjusting RESTART TIMING you can effectively move the read point of the scan glass so it is not directly under the DF314 reading roller This is the area that appears to be the most susceptible to slit glass contamination b The READ POINT ADJUSTMENT procedure can be found in the 7020 7025 7030 7035 service manual 3 2001 page 4 48 Copyright 2005 Konica Minolta Business Solutions U S A Inc 111635 10 May 2005 7025 c It may be necessary to readjust paper RESTART TIMING for both the main body and the RADF to have the image properly aligned after changing the READ POINT ADJUSTMENT d Information pertaining to RESTART TIMING PROCEDURES can be found in the 7020 7025 7030 7035 service manual 3 2001 starting on page 4 42 CAUTION Excessive adjustment to the READ POINT position will cause copy density to be lighter when copying from the RADF Notes Never use paint solvents such as benzene or thinners to clean any portion of the copier Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION DF314 how to perform original size detection adjustment SOLUTION ID 97236 SOLUTION To perform the original size detection adjustment perform the following USAGE 9 1 Access the 47 mode power the copier ON with SW2 operation panel switch while pressing the 4 and 7 keys Enter 6 and then 9 d
170. ontrol Board firmware version and model compatibility matrix URL http techweb konicabt com tpm media t20030054a1e pdfl 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 146043 0 DESCRIPTION SOLUTION Peripheral and Accessory Reference List See Technical Operations Bulletin A2 D3 URL http techweb konicabt com tpm media peripherallist pdf Peripheral and Accessory Reference List for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 146280 0 DESCRIPTION SOLUTION DF314 code J63 02 with paper jamming at the exit of DF314 CAUSE The paper exit detecting spring has weakened and does not allow exit actuator 2 to properly flag PS303 original exit photosensor SOLUTION Replace the paper exit detecting spring p n 13GL46680 as needed SPECIAL NOTE Solution provided by Bill England Albin Business Centers SOLUTION ID USAGE 14
171. ontrol board failed USAGE 1 SOLUTION Replace the fax control board p n 13NV 9010 Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 51 7025 DESCRIPTION J32 0 during copy mode SOLUTION ID 194648 SOLUTION CAUSE PS3 paper exit mounting bracket was malformed USAGE 1 SOLUTION Reform PS3 mounting bracket Note There is no part number for PS3 mounting bracket DESCRIPTION What is the part number for the driving unit shaft that is associated with part number 31 p n SOLUTION ID 199807 26NA15580 pictured on page 14 on the 7020 7030 7025 Parts Catalog SOLUTION Driving unit shaft p n 26NA15140 USAGE 1 DESCRIPTION The first copy exited is light and all the rest are good SOLUTION ID 200764 SOLUTION CAUSE The DCPS failed USAGE 1 SOLUTION Replace the DCPS p n 26NE88610 DESCRIPTION Unable to install CN87 on operation board 1 assembly after replacement SOLUTION ID 124428 SOLUTION CAUSE CN87 has been added to the operation board 1 assembly and operation wiring 2 CN507 USAGE 0 has been added to the operation wiring 2 This change was made to allow compatibility with other models SOLUTION To obtain a new style operation board 1 assembly order p n 26NA90161 and new style operation wiring 2 order p n 26NA 9032 Note The new style operation board 1 assembly and the operation wiring 2 are not interchangeable with the old style Order the new style operation board 1 assembly and
172. orm an E RDH memory check perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 3 Enter 198 198 00 will appear in the message display 4 Press the START button The system begins executing a memory check NOW will be displayed while the memory check is in progress OK will be displayed if all the memory is operating properly 5 To end the check press STOP CLEAR 6 Power the copier OFF ON to exit the 47 mode SOLUTION ID USAGE 126931 0 DESCRIPTION SOLUTION FK101 how to arrange the abbreviated dial numbers in alphabetical order in the ABBR Select screen Abbreviated dial numbers can not be arranged in alphabetical order in the ABBR Select screen The listing is in order of the ABBR number SOLUTION ID USAGE 127611 0 DESCRIPTION SOLUTION Drive belt tension roller parts change A manufacturing change has been made to the belt tension roller and the roller installation shaft The current and new style parts cannot be mixed The old style belt tension roller p n 540015162 sits on a stepped installation shaft The new style belt tension roller p n 26NA17610 sits on a straight installation shaft The roller installation shaft is not a spare part Notes 1 When replacing the belt tension roller check the shape of the roller installation shaft and use the appropriate belt tension roller 2 Machines at or abo
173. ory Reset 4 Select OFF 5 Select RETURN 6 Power the machine OFF ON to exit the 25 mode 7 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 8 Press 0 9 2 START The out message in the display will change from NOW to FIN when the initialization is complete Note When the memory board is initialized all data is deleted DESCRIPTION How to enable or disable the protocol trace list Protocol Auto Print SOLUTION ID 128667 SOLUTION To enable or disable the protocol trace list perform the following USAGE 0 1 Press the HELP key 2 Press KEY OPE MODE on the touchscreen 3 Press 2 FAX on the touchscreen 4 Enter 9272 for the service mode password 5 Press SPECIAL KEY 6 Press OK 7 Press FUNCTION PARAMETER SETTING 8 Press LIST OUTPUT MODE 9 Press DOWN ARROW until Protocol auto print is highlighted 10 Press EDIT to toggle one of the desired setting OFF Always or Only Error 11 Press BACK three times 12 Press CANCEL 13 Press BACK 14 Press RETURN to return to standby mode DESCRIPTION The trail edge of the copy is faded and light on the second side SOLUTION ID 131022 SOLUTION CAUSE Internal arcing within the high voltage casing attached to the right side ADU cover USAGE 0 resulting in loss of transfer current to the T S corona unit SOLUTION To check the high voltage casing for signs of arcing perform the following 1 Power the copier OFF
174. ouchscreen Touch 1 System Copier on the touchscreen Touch 1 System Initial on the touchscreen Touch 1 Time on the touchscreen Touch the arrows on the touchscreen to move the cursor under the digit to be changed Use the numeric key pad to enter the number 7 After all the changes have been entered touch OK 8 Touch Return three times to return to the normal screen aAnkRWN SOLUTION ID USAGE 102640 1 DESCRIPTION SOLUTION FK101 how to change the maximum limit of redials To change the maximum limit of redials perform the following 1 While in the Copier mode press the Help button 2 Press Key Ope Mode on the LCD 3 Press 2 Fax on the LCD 4 Press the Special Set button 5 Enter 9272 6 Press Function Parameter Setting button 7 Press Machine Setting button 8 Enter address 0E0144 from the touchscreen 9 Press the Data button 10 Enter the following data for the maximum number of redials 0 through 15 0 00000000 Copyright 2005 Konica Minolta Business Solutions U S A Inc 21 SOLUTION ID USAGE 103509 1 May 2005 7025 00000001 00000010 00000011 00000100 00000101 00000110 00000111 00001000 00001001 10 00001010 11 00001011 12 00001100 13 00001101 14 00001110 15 00001111 11 Press the Confirm button 12 Press the Return button 13 Power copier OFF ON both switches OONDABRWN To c
175. p of display should indicate SOFTWARE SW 21 5 0 5 Press the ON button once The top of display should now indicate SOFTWARE SW 21 5 1 6 Power OFF ON to return to normal copy mode Note This change to software switch 21 5 in the 25 mode will allow platen APS to automatically select 8 5x11 paper when copying a small size original i e check business card drivers license etc DESCRIPTION Specifications for Memory Upgrade Kits SOLUTION ID 98125 SOLUTION The memory used in the 7025 IP011 and IP421 is a 144 pin SODIMM module 100MHz 10ns or USAGE 5 faster with gold contacts The 7025 is equipped with 32MB of memory embedded on the main CB The main CB has 2 additional slots that can accept the following memory modules for a maximum of 288MB 32MB MU403 Item 950217 64MB MU404 Item 950218 128MB MU405 Item 950219 Note Memory is installed on the main CB at CN35 and CN36 The IP011 will accept the following memory modules for a maximum of 80MB 32MB MU403 Item 950217 64MB MU404 Item 950218 The IP421 is shipped with 32MB of base memory and can be upgraded to a maximum of 160MB of RAM Available memory modules SODIMM 32MB MU 403 Item 950217 64MB MU 404 Item 950218 128MB MU 405 Item 950219 CAUTION 1 The memory card slot is only designed for expansion of 32MB 64MB and 128MB DIMMs 2 There are two types of 128MB DIMM One type has 1 tipselect signal and the other has 2 tipselect signals in the circuit con
176. perate CN46 IMAGE V bitmaps cjc229 bmp SCROLL DESCRIPTION How to delete a job stored in Job Memory SOLUTION ID 124405 SOLUTION To delete a job that is stored in Job Memory perform the following USAGE 1 1 Access the help mode power the machine OFF ON while pressing the help button 2 Select 1 System copier 3 System copier setting menu will be displayed 4 Select 5 Lock Job memory 5 Lock job memory will be displayed 6 Using the arrows on the right side of the touchscreen scroll to the job that is being deleted 7 Press the DEL button located on the bottom left of the touchscreen 8 Press the Return 9 Power machine OFF ON DESCRIPTION Reset Original and Reset Scanning message appears when using a 5 5x8 5 original and SOLUTION ID 126738 copying onto a 8 5x11R SOLUTION CAUSE Orientation of 5 5x8 5 original type was not set to Portrait USAGE 1 SOLUTION To program 5 5x8 5 original type perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen 2 Press the KEY OPE MODE located in the lower left corner of the touch screen 3 Enter the 4 digit key operator passcode if prompted 4 Select 1 System Copier 5 Select 12 Memory SW 5 Select 5 5x8 5 org type 6 Select Portrait 7 Press OK to complete the settings 8 Press Return on this screen and the next two screens to exit the key operator mode DESCRIPTION Differences between 702
177. pgrade DESCRIPTION FK102 Is there an audible beep when faxes are received SOLUTION ID 181883 SOLUTION There is an audible beep when the Fax is first being received but there is no audible beep after the USAGE 0 Fax has been printed DESCRIPTION FL102 how to set line 2 for RX only SOLUTION ID 182242 SOLUTION To set line 2 for RX only perform the following USAGE 0 1 Access the Key ope mode 2 Select 4 FAX 3 Select FL102 settings 4 Select Line parameter set 5 Scroll to Line2 Com set press EDIT and change the setting to RX only 6 Power the copier OFF ON DESCRIPTION Change of paper feed gear material in driving section and change of driving auxiliary panel SOLUTION ID 182954 SOLUTION See M20030277A0 URL http techweb konicabt com tpm media mn20030277a0 pdf for details USAGE 0 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION How does Konica Minolta prevent security breaches or loss of classified documentation on SOLUTION ID 183423 this model SOLUTION The security technique found in the Security Statement URL USAGE 0 http techweb konicabt com tpm media Digital_Copier pdf is consistent throughout Konica Minolta s digital product l
178. ply unit SOLUTION Replace the toner conveyance gear SOLUTION ID 131659 USAGE 0 DESCRIPTION DF314 not recognized by the main body SOLUTION CAUSE ICP3 5V DC on the RADF CB is OPEN due to a pinched wire to PS304 RADF open close detect SOLUTION Replace the RADF CB p n 13GL 9019 and check and reroute wiring to PS304 as necessary Notes 1 Refer to the ADF serial number DF Control Board firmware version and model compatibility matrix URL http techweb konicabt com tpm media t20030054a1e pdfl 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID 131687 USAGE 0 DESCRIPTION Copies are enlarged front to rear Prints and internal test charts print correctly SOLUTION CAUSE Incorrect CCD unit position SOLUTION Check the CCD unit position and adjust as necessary To check the CCD unit position perform the following Power the machine OFF Remove the original glass Remove the scanner driver board cover Remove ribbon cable cover Remove the lens shield cover PARWONS positioning tabs 7 Measure from the ends of the CCD unit mounting plate to the frame right side of the machine Ensure that each end front and rear
179. r USA perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press ON 0 Scroll to switch 5 1 using the arrow keys on the touch pad Press OFF 1 Press the Return key on the touchpad Power the copier OFF ON to exit the 25 mode ONOaBRWND DESCRIPTION DB410 J16 and noise when feeding SOLUTION ID 160925 SOLUTION CAUSE Disengagement of the paper conveyance roller drive gear p n 13HA77060 and idler gear USAGE 1 p n 13HA77050 during paper feed operation SOLUTION There is a modification available see DB410 Technical Bulletin 1 URL http techweb konicabt com tpm media db41 0tb01 pdf for the DB410 drive unit that provides support for the idler shaft to prevent the idler shaft from flexing during feed operation Notes 1 These parts were installed on the DB410 during production beginning with serial number 13NF 15878 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION J30 occurs during copy mode SOLUTION ID 161051 SOLUTION CAUSE Incorrect loop timing USAGE 1 SOLUTI
180. r has failed SOLUTION Install the new style DFPR SE95 3900 Notes 1 See 7020 7022 7025 7030 7035 7 130 7135 Technical Bulletin 16 URL http techweb konicabt com tpm media 7020tb16 pdf for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID USAGE 157977 1 Copyright 2005 Konica Minolta Business Solutions U S A Inc 46 May 2005 7025 DESCRIPTION FS107 Output screen displays four exit trays but the machine has only two exit trays SOLUTION ID 158028 SOLUTION CAUSE The tray count sensor PS716 has failed resulting in the machine misinterpreting the USAGE 1 total tray count of the finisher at power up SOLUTION To check the tray count sensor perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 70 press 5 3 The state of the tray count sensor will be displayed on the touchscreen as IN ON when the tray count sensor is flagged and should change to IN OFF when the tray count sensor is not flagged 4 Replace the tray count sensor p n 12QV85510 as necessary DESCRIPTION DF314 J65 8 at power up SOLUTION ID 158044 SOLUTI
181. roducts acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION Is the ISW Trns utility compatible with Microsoft Windows ME NT 2000 or XP SOLUTION ID 123205 SOLUTION The ISW Trns utility version 3 40e or later is compatible with Windows ME NT 2000 or XP The USAGE 0 latest version ISW program is located on the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Black_white_products MainBody EPROM ISW_files ISW_util ities Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION The ADU door may not completely close without releasing the open close knob SOLUTION ID 124974 SOLUTION CAUSE The ADU door may not completely close without releasing the open close knob USAGE 0 SOLUTION To improve operability when the ADU door is closed the open close knob and shape Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 58 7025 of the shaft has been changed in manufacturing This change will allow the ADU door to close completely without having to release the open close knob The old style open close knob p n 26NA50091 is fixed to the shaft with a screw the new style open close knob p n 26NA51110 is fixed the shaft with an E ring The old style and new style open close knobs are not interchangeable due to the change in shape of the shaft DESCRIPTION SOLUTION Black lines on copies from lead to trail edge when copying
182. rting with serial number 13GQ24198 and above SOLUTION ID 108972 USAGE 1 DESCRIPTION F51 5 at power up SOLUTION CAUSE The fuser cleaning web has run out or has fed out of the machine exit SOLUTION Replace the fuser cleaning web and ensure that there is sufficient tension on the web supply roller by reforming the front regulating plate p n 26NA5410 and the rear regulating plate 26NA5420 SOLUTION ID 109211 USAGE 1 DESCRIPTION J32 0 paper jamming at the fixing entrance plate SOLUTION CAUSE The white mylar sheet attached to the fixing entrance plate 2 assembly has separated and is not laying flat against the plate This is obstructing the entrance to the fixing section causing the paper to jam SOLUTION Replace the fixing entrance plate 2 assembly p n 26NA 5480 as necessary Notes 1 The adhesion method for attaching the white mylar sheet to the fixing entrance plate has been improved This countermeasure has been applied to production 7025 s s n 26SE02383 and above 2 The improved fixing entrance plate 2 assembly p n 26NA 5480 as a replacement part can not be identified as being updated and the part number has not changed SOLUTION ID 109981 USAGE 1 DESCRIPTION PLEASE INSERT KEY COUNTER message with no key counter installed SOLUTION CAUSE Copy vendor option is enabled in the 25 mode SOLUTION To disable copy vendor option perform the following 1 Access the 25 mode power the copier
183. ry SW On right hand side of display use the down arrow to scroll to RADF frame erasure Press EDIT to change RADF frame erasure amount none to 5mm Power OFF ON to return to normal copy mode Oa Ww SOLUTION ID 118001 USAGE 1 Copyright 2005 Konica Minolta Business Solutions U S A Inc 30 May 2005 7025 DESCRIPTION DF314 parts update to Driving release roller B p n 13GL45161 SOLUTION Driving release roller B p n 13GL45161 has been changed to prevent J62 5 jamming with 8 5x14 or 11x17 thick stock originals in a 2 2 or 2 1 mode at 50 reduction The diameter of the roller part of Driving release roller B has been reduced from 14mm to 13mm The color of the roller part on the new style the Driving release roller B is black old style is white The new style Driving release roller B has been installed in production DF314 s s n 13GL67168 and above Refer to the DF314 parts catalog 3 2001 page 10 item 11 for part location SOLUTION ID 118075 USAGE 1 DESCRIPTION DF314 J62 5 in 2 2 or 2 1 mode 50 reduction and with 8 5x14 or 11x17 thick stock originals SOLUTION CAUSE The feeding of 8 5x14 or 11x17 thick stock originals in a 2 2 or 2 1 mode at 50 reduction is applying excessive load to the Original reverse motor M303 and the Original conveyance motor M302 The lead edge and trail edges of longer originals 8 5x14 11x17 pass between the reverse roller and the paper exit roller at the same
184. s enter the machines serial number in the 25 mode DESCRIPTION SOLUTION Half copies from the platen or RADF Internal test prints are normal CAUSE Failed main CB SOLUTION Replace the main CB p n 26SA 9301 Note Solution provided by Carlos Penton of U S Imaging Solutions SOLUTION ID USAGE 161259 0 DESCRIPTION SOLUTION USB Port Can Not Open message displayed when flashing the main body via the parallel port CAUSE Flashing the main body using USB is not supported with the model 7025 SOLUTION Flash the 7025 from a parallel port Note The ISW tool s USB setting is used for models that have a USB port on the main body for flashing SOLUTION ID USAGE 161302 DESCRIPTION SOLUTION F46 1 at power up CAUSE Failed main CB SOLUTION Replace the main CB p n 26SA 9301 SOLUTION ID USAGE 161326 0 DESCRIPTION SOLUTION F41 1 at power up M2 will not operate in diagnostics CAUSE Failed ICP1 on the SCDB SOLUTION Replace the SCDB 26NA 9052 SOLUTION ID USAGE 161389 0 DESCRIPTION SOLUTION DB210 double feed prevention roller and drive shaft change CAUSE The double feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 URL http techweb konicabt com tpm media DB209tb02 pdf for details Note To view the PDF Acrobat Read
185. s installed Notes 1 When an RADF CB with original Boot code 11 is installed in a DF314 mounted on a model 7035 the RADF CB must be flashed to level 20 firmware file name DF314 20p exe 2 When an RADF CB with original Boot code 11 is installed in a DF314 mounted on a model 7035 and flashed with level 16 firmware the copies will be stretched enlarged from lead to trail when scanned through the DF314 3 When an RADF CB with original boot code 11 is installed in a DF314 mounted on a model 7020 7025 or 7030 the DF314 must be flashed to level 16 firmware file name DF314 16p exe 4 When an RADF CB with original boot code 11 is installed in a DF314 mounted on a 7020 7025 or 7030 and flashed with level 20 firmware the copies will be compressed reduced from lead to trail when scanned through the DF314 5 The RADF CB Boot codes can be identified based upon the ROM label attached to IC3 which is located above CN7 on the RADF CB ROM labels 13GL89013 or before Boot code 11 13GL89014 Boot code 20 6 See 7020 7025 7030 7035 Technical Bulletin 6 URL http techweb konicabt com tpm media 7020tb06 pdf 7 Refer to ADF serial number DF Control Board firmware version and model compatibility matrix URL http techweb konicabt com tpm media t20030054a1e pdfl 8 To view any PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2
186. s manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings SOLUTION ID 151225 USAGE 0 DESCRIPTION SOLUTION How to manually set the copy density lighter or darker To manually set the density lighter or darker perform the following 1 Access the Key ope mode press the HELP button and select the Key Ope mode in the lower left corner of the touchscreen 2 Scroll to 12 Memory SW 3 Scroll to AUTO RESET effect and press EDIT to change the setting to Initial Setting Press RETURN to return to the main menu Press 2 Copier Initial Press 2 Density Press the desired Lighter or Darker setting and press OK Press RETURN three times to return to the main copy screen ANOaL SOLUTION ID 151788 USAGE 0 DESCRIPTION SOLUTION F23 1 at power up CAUSE The PCL connector is disconnected or the PCL has failed SOLUTION Ensure the PCL connector is connected or replace the PCL p n 26NA 2510 SOLUTION ID 151876 USAGE 0 DESCRIPTION SOLUTION Partial light or faded copies from lead to trail edge prints and internal test charts are normal density CAUSE Failed write unit SOLUTION Replace the write unit p n 26NA 6503 Note Before replacing the write unit ensure that the drum developer
187. screen 6 Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values The acceptable values are on the second line If the values are not within the acceptable parameters repeat Step 5 until the values are acceptable 7 Touch the at the lower left lightly with a touch pen Repeat the process used for the upper right coordinate until acceptable values are achieved 8 As verification of a correct adjustment touch the CHECK keys at the upper left and lower right corners You should hear a beep tone for each one If a beep tone is not heard repeat the adjustment 9 Press the START key after finishing the adjustment 10 Touch RETURN on the touchscreen two times to return to the normal mode and check operation of the touch screen 103619 11 DESCRIPTION SOLUTION DF314 intermittent line s on copies from lead to trail SOLUTION ID CAUSE Paper dust white out etc is being deposited and adhering to the RADF original slit glass USAGE p n 26NA61131 This will cause a black line to occur in a lead to trail direction when copying from the RADF SOLUTION To help minimize this problem perform the following 1 Replace the original slit glass p n 26NA61131 with the new style 7145 original slit glass p n 40LA 6280 The 7145 original slit glass p n 40LA 6280 has a fluorine coating on the surface of the glass to help prevent debris from adhering to the glass When installing
188. screen is displayed at power up perform the following Copyright 2005 Konica Minolta Business Solutions U S A Inc 65 SOLUTION ID 135553 USAGE 0 May 2005 7025 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select FAX Select Fax screen set Using the up down arrows scroll down until Fax screen first is highlighted Press edit on the touchscreen unit ON is selected Power the machine OFF ON ANDAARWN DESCRIPTION SOLUTION FS107 J20 3 codes while making sorted copies CAUSE The finisher is not seated securely causing partial connection SOLUTION Power OFF the main body and then remove the FS107 Examine covers for protruding screws or damaged covers SOLUTION ID 136082 USAGE 0 DESCRIPTION SOLUTION FS107 J20 6 intermittently when making copies CAUSE The finisher front door is opening during copying The door actuator is not properly contacting the interlock switch SOLUTION Repair or reform door actuator Repair or replace the interlock switch p n 12QR86010 as needed SOLUTION ID 136091 USAGE 0 DESCRIPTION SOLUTION FK101 unable to receive faxes CAUSE Closed area RX is set to ON SOLUTION To program Closed area RX to OFF perform the following 1 Power the copier ON Press the HELP key Press Key ope mode on the touchscreen Press 2 FAX on the touchscreen Press
189. state occurs check the open close actuator p n 13GL73020 for binding Replace or repair as needed Power the machine OFF ON OJAN SOLUTION ID 151979 USAGE 1 DESCRIPTION SOLUTION How to enable the Tx report for one transmission To enable the Tx report for one transmission perform the following 1 Press the HELP key select Key Ope mode 2 Select Fax Select Report output set Select Tx result report Press the EDIT button and turn ON Press BACK 3 time to return to the normal screen Oak Ww SOLUTION ID 153874 USAGE 1 DESCRIPTION SOLUTION DF314 J63 0 occurs during copy mode CAUSE Restart timing was incorrect SOLUTION To set RADF restart timing perform the following 1 Access the 36 mode Power the machine ON while holding down on the 3 and 6 keys 2 Press the 2 Timing adj key 3 Press the 2 Restart timing key 4 Press the NEXT key until the desired RADF adjustment item appears in the message display area 5 Press the COPY key 6 Set the RADF adjustment chart on the RADF and select 11x17 size paper Then press the Start print button to make a copy 7 Check the restart leading edge timing of the output paper Standard value Within 3 0 mm life size 8 Press the button while pressing the button to return to the restart timing adjustment screen 9 If the restart timing is different from the standard value enter a value from the numeric keys t
190. stomer Copyright 2005 Konica Minolta Business Solutions U S A Inc 24 SOLUTION ID USAGE 112791 May 2005 7025 10 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 or OFF ATS APS disabled for Tray 2 as desired by the customer 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 or OFF ATS APS disabled for Tray 3 as desired by the customer 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 or OFF ATS APS disabled for Tray 4 as desired by the customer 13 Touch RETURN three 3 times to return to the normal copy mode DESCRIPTION SOLUTION FS107 conveyance casing part availability The conveyance casing is now available as a separate part p n 26NA20551 The replacement conveyance casing does not include any of the hardware that is attached When replacing the conveyance casing you must first remove all the hardware from the original conveyance casing and re install them to the replacement conveyance casing The conveyance casing is illustrated on page
191. t 2005 Konica Minolta Business Solutions U S A Inc 68 SOLUTION ID USAGE 144984 0 May 2005 7025 Place the first stack of originals in the RADF Enter the destination fax number Press the scan button on the fax touch screen If more originals need to be sent reload the RADF and press scan again When all originals have been scanned press the start button to send OJAN DESCRIPTION SOLUTION FK102 how to send more than 50 originals the limit of the RADF To send more than 50 originals perform the following 1 Depress the fax button on the operation panel 2 Place the first stack of originals in the RADF Enter the destination fax number Press the scan button on the fax touch screen If more originals need to be sent reload the RADF and press scan again When all originals have been scanned press the start button to send Oak Ww SOLUTION ID USAGE 144992 0 DESCRIPTION SOLUTION MSDS Material Safety Data Sheets Information 7025 Developer MSDS URL http techweb konicabt com tpm media 702070257030dev pdfl Drum MSDS URL http techweb konicabt com tpm media 702070257030drum pdf Toner MSDS URL http techweb konicabt com tpm media 702070257030toner pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http
192. t 2005 Konica Minolta Business Solutions U S A Inc 7025 DESCRIPTION SOLUTION Thick line from front to rear 1 4 inch thick and 4 inches long appearing on first copy out SOLUTION ID 19 CAUSE The PCL Pre Charge Lamp is coming ON while the machine is at idle causing a slight USAGE charge on the drum SOLUTION Install level 32 CIDO image control firmware which will stabilize the drum potential by making a conditioning rotation before copying the first page Note This solution does not apply to the bypass tray 141816 DESCRIPTION SOLUTION Touchscreen keys are not working or do not select the correct function SOLUTION ID CAUSE The touchscreen is out of adjustment USAGE SOLUTION To adjust the touchscreen sensitivity perform the following 1 Press the HELP key 2 Touch Key Ope mode on the touchscreen 3 Touch 1 System copier on the touchscreen 4 Touch 10 Touch panel adj on the touchscreen to display the control panel adjustment screen Note If the touch screen is so far out of adjustment that there is no response when touching 10 the control panel adjustment can be accessed at this point by touching any numeric key on the 10 key pad Two plus signs should be visible on the screen 5 Touch the at the upper right lightly with a touch pen something with a round tip which is made of resin is recommended as a touchpen Check the coordinates displayed in the top line at the top of the
193. t Print button DESCRIPTION FK101 is an audible notification ring available when the FK101 is being called with an SOLUTION ID 159895 incoming fax SOLUTION The FK101 does not have the capability to ring when it is being called If this feature is needed a USAGE 0 telephone can be connected to the TEL jack of the FK101 Whenever the FK101 is called the telephone will ring providing notification that there is an incoming fax DESCRIPTION Half blank copies top to bottom consistently starting after x amount of copies on long SOLUTION ID 160633 runs of prints and copies SOLUTION CAUSE Corrupt data stored in memory USAGE 0 SOLUTION Reset memory to factory defaults To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Notes OMONDOARWNDY Copyright 2005 Konica Minolta Business Solutions U S A Inc 76 May 2005 7025 1 When the memory board is initialized all data is deleted 2 Before initializing the machine to factory default
194. t be performed when a key counter is installed To disable software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 17 3 5 Select OFF 6 Power the copier OFF ON to return to normal copy mode SOLUTION ID 135254 USAGE 0 DESCRIPTION SOLUTION PC FAX Tx Error Report is not displayed in the Report Output Set menu in the Key Operator Mode CAUSE Hard disk HDD 103 has not been installed PC FAX Tx Error Report can only be generated with a HDD installed SOLUTION Install HDD 103 PCUA 950231 SOLUTION ID 135408 USAGE 0 DESCRIPTION SOLUTION FK101 how to program the machine so that the FAX screen is displayed at power up To program the machine so that the FAX screen is displayed at power up perform the following 1 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select FAX Select Fax screen set Using the up down arrows scroll down until Fax screen first is highlighted Press edit on the touchscreen unit ON is selected Power the machine OFF ON ANDARWND SOLUTION ID 135552 USAGE 0 DESCRIPTION SOLUTION FK102 how to program the machine so that the FAX screen is displayed at power up To program the machine so that the FAX
195. that entry 6 Press Name and enter the desired name for the one touch entry 7 Press Entry to save Copyright 2005 Konica Minolta Business Solutions U S A Inc 43 Press Dial No to highlight and enter the desired group number If an entry is already indicated SOLUTION ID USAGE 142820 1 May 2005 7025 DESCRIPTION In Book Copy mode the copies come out blank SOLUTION ID 144510 SOLUTION CAUSE There is a poor connection between the FK102 and the main body USAGE 1 SOLUTION To check the FK102 perform the following 1 Power the machine OFF using both switches and unplug the machine 2 Disconnect the FK102 from the main body 3 Plug the machine in and power it ON using both switches 4 Make a copy from Book Copy mode 5 If the copy is good power the machine OFF using both switches and unplug the machine 6 Reconnect the FK102 7 Plug the machine in and power it ON using both switches 8 Make a copy in book copy mode and check the copies DESCRIPTION FS107 part number for the staple cartridge case SOLUTION ID 145081 SOLUTION The staple cartridge case became available as an individual part with the release of the FS107 USAGE 1 Service and Parts Catalog 2nd edition 2 2000 and can be obtained by ordering p n 120HK0010 DESCRIPTION F52 1 shortly after copy process SOLUTION ID 145160 SOLUTION CAUSE The optical unit fixing cooling fan FM3 has failed resulting in no fan rotation USAG
196. the Power SW Board p n 26NA 9060 DESCRIPTION F35 4 and or F34 1 intermittently SOLUTION ID 113767 SOLUTION CAUSE Incorrect AC wiring connections on the 4 pin fasten terminal block located in the rear of USAGE 1 the fuser unit SOLUTION Reconnect the AC wiring to the 4 pin fasten terminal block IMAGE V bitmaps fuser_connector bmp SCROLL as follows While viewing the 4 pin fasten terminal block from the rear of the fuser RED wire from top lamp L2 in the heat roller is connected to the right front terminal BLACK wire from the bottom lamp L3 in the heat roller is connected to the left front terminal WHITE wire from the top rear position closest to the web of the main fuser connector CN13 is connected to the left rear terminal WHITE wire from the top front position of the main fuser connector CN13 is connected to the right rear terminal DESCRIPTION J72 16 while duplexing SOLUTION ID 114013 SOLUTION CAUSE Improper position between the white plastic operation arm of the ADU change solenoid USAGE 1 SD5 assembly p n 26NA 4870 and the paper exit switching gate p n 26NA48250 This causes the paper to exit into the finisher when it should be diverted into the ADU paper path SOLUTION To verify correct positioning between the white plastic operation arm and the paper exit switching gate perform the following 1 Turn OFF both power switches 2 Remove the fixing unit 3 Located in the main body rear above the fuser
197. the main switch on again and send the flash files Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION DF314 the correct paper size is not recognized after performing the paper size adjustment SOLUTION CAUSE A failed VR301 Size detecting board assembly SOLUTION Replace VR301 p n13FG 9330 SOLUTION ID 135413 USAGE 1 DESCRIPTION How to reset the machine initialize memory to factory defaults SOLUTION To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys 2 Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 0 9 3 and press the START key Power the machine OFF ON ONONARW SOLUTION ID 135475 USAGE 1 DESCRIPTION J62 4 occurs when using the RADF SOLUTION CAUSE PS312 original feed photosensor failed SOLUTION To check PS312 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 60 press P 04 P 2 Actuate PS312 and watch for a change of state at the control panel 3 If no change of state occurs clean or replace PS312 p n 12QV85510 SOLUTION ID 135676 USAGE 1 DESCRIPTION Operation panel is locked up SOLUTION CAUSE Either one or more of
198. the new toner bottle 5 Insert the new toner bottle into the machine positioning the up arrow mark at the top Note Be sure the up arrow mark on the toner bottle is shown on the top otherwise the toner bottle cannot be set properly 6 Close and lock the toner bottle cover then close the machine front door Note The toner bottle cover cannot be locked if the toner bottle is not set in place See the 7020 7025 7030 7035 User s Manual pages 12 6 to 12 7 for information on adding toner URL http techweb konicabt com tpm media 7020addtoner pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION SOLUTION Safety label regarding clearing fixing unit jam SOLUTION ID 154738 To prevent injury when clearing a fusing unit paper jam two safety labels a caution and arrow USAGE 0 label are available that warn the operator of the high temperature area of the fusing unit The caution label provides notice of the high temperature area and the arrow label identifies the area of concern Both labels must be applied as shown in Safety Bulletin 64a URL http techweb konicabt com tpm media sb64a pdf Notes 1 Link for internal use only RUN v PDFfiles
199. the right side door p n 26NA50010 3 Remover the two 2 screws p n 002193061 which attach the high voltage casing A to the right door 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the right side door 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p n 26NA50971 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 11 7025 necessary DESCRIPTION Can the FK102 be installed on the model 7025 SOLUTION ID 132314 SOLUTION The FK102 can be installed on a model 7025 with a serial number above 26SE02921 USAGE 3 Note Main body firmware must be at latest level DESCRIPTION F51 6 code at power up 24V DC is present at CN22 5 on the PRDB SOLUTION ID 135130 SOLUTION CAUSE Failed write unit USAGE 3 SOLUTION Replace write unit p n 26NA 6503 DESCRIPTION Unable to adjust the touchscreen sensitivity SOLUTION ID 137301 SOLUTION CAUSE Failure of the touchscreen USAGE 3 SOLUTION Replace the touch key board p n 26NA87520 DESCRIPTION F34 2 is displayed during warm up and will not clear SOLUTION ID 140102 SOLUTION CAUSE TH2 has failed ca
200. the v mirror frame Measure the distance of the v mirror to the glass on the front side and then the rear side If there is a difference reform either the front or rear bracket that appears to be deformed akWN SOLUTION ID USAGE 150128 0 DESCRIPTION SOLUTION Copyright 2005 Konica Minolta Business Solutions U S A Inc What print drivers are compatible with Macintosh OS X Version 10 2 x The drivers can be downloaded from Konica s website URL 70 SOLUTION ID USAGE 150594 0 May 2005 7025 http Awww konicabt com Support Drivers index html Macintosh OS 9x applications within OS 10 2 x are supported using the current Adobe PostScript drivers for Macintosh URL http Awww adobe com support downloads product jsp product 44 amp platform Macintosh Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION SOLUTION 1T101 how to program a specific finisher exit tray for fax receptions and another finisher exit tray for copy jobs To program the 7025 to have fax receptions exit into one finisher tray and copy jobs into a different finisher tray perform the following 1 From the copier mode press the HELP 7 button located to the right of the touchscreen 2 From the touchscreen select Key Ope mode 3 Enter a Key Operator passcode if applicable 4 Select 1 System Copier 5 Select 2 Copier Initial 6 Select 5 Output 7 Select h
201. time The addition of thick stock originals and the operation of 50 reduction will cause excessive drive binds to M303 and M302 SOLUTION The diameter of the roller part of the paper exit roller Driving release roller B has been reduced from 14mm to 13mm The new part number of the Driving release roller B is p n 13GL45161 Notes 1 The color of the roller part on the new style the Driving release roller B is black old style is white 2 The new style Driving release roller B has been installed in production DF314 s s n 13GL67168 and above 3 Refer to the DF314 parts catalog 3 2001 page 10 item 11 for part location SOLUTION ID 118080 USAGE 1 DESCRIPTION Scratch on drum in direction of shaft SOLUTION CAUSE Incorrect drum carriage and developing unit removal installation SOLUTION To properly remove and install the drum carriage perform the following 1 Fully open the right side ADU door 2 Fully open the conveyance unit T S corona unit is attached 3 Unscrew and slide out the developing unit ensuring that it stays level until it is completely removed from the main body Caution Do not let the front side tip down while the rear portion still in the main body this may damage the drum 4 Unscrew and remove the drum carriage 5 To properly reinstall perform the above steps in reverse order SOLUTION ID 118152 USAGE 1 DESCRIPTION REMOVE PAPER FROM FINISHER TRAY no finisher installed SOLUT
202. ting then outputs grouped sets normally b ROTATION GROUP mode rotates every other grouped sets by 90 upon exit provided 8 5x11 is installed in one paper and 8 5x11R is loaded in another paper tray c ROTATION SORT mode rotates every other sorted set by 90 upon exit provided 8 5x11 is installed in one paper and 8 5x11R is loaded in another paper tray akWN SOLUTION ID 97561 USAGE 3 DESCRIPTION SOLUTION Specifications 7025 Click here to view the 7025 Specification Sheet PDF URL http techweb konicabt com tpm media 7025spec pdf Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW SOLUTION ID 97900 USAGE 3 DESCRIPTION SOLUTION DF314 UNSUCCESSFUL COMPLETE message after replacing the RADF CB and flashing it with version 30 0 firmware CAUSE The RADF CB p n 13GL 9010 has the original Boot code 11 which is not compatible with version 30 0 firmware SOLUTION Perform the flash procedure again using either firmware version 16 or version 20 Copyright 2005 Konica Minolta Business Solutions U S A Inc SOLUTION ID 111147 USAGE 3 May 2005 7025 The proper firmware version is dependent upon the model copier on which the DF314 i
203. tioning plate is deformed USAGE 2 causing a restriction to the proper paper movement during the stacking operation SOLUTION To check the mylar sheet attached to the front paper positioning plate perform the following 1 Power the copier ON and select the staple mode 2 Open the finisher front door and cheat the door interlock 3 Observe the paper movement during the reverse feeding and stacking operation Ensure that the paper slides smoothly under the mylar sheet attached to the front paper positioning plate Reform the mylar sheet or replace the front paper positioning plate p n 13GQ 6150 as necessary DESCRIPTION SOLUTION F10 1 shortly after power up SOLUTION ID 115398 CAUSE Loss of 5V DC output from the PRDB due to an open ICP1 on the PRDB USAGE 2 SOLUTION To check the state of ICP1 perform the following 1 Power the copier ON 2 Using a voltmeter 20V DC range confirm the 5V DC input to the PRDB at CN21 4 on the PRDB 3 Check for 5V DC on TP5 of the PRDB which is located on the right rear corner of the PRDB slightly to the left of LED1 If 5V DC is NOT present at TP5 then check for 5V DC on both sides of ICP1 which is located below and slightly to the left of TP5 4 Replace the PRDB p n 26NA 9022 as necessary Note If ICP1 is open troubleshoot all 5V DC outputs from the PRDB for a short circuit prior to installing anew PRDB As a precaution when installing the new PRDB initially install CN21 onl
204. tor password if necessary and press OK 4 Press System Copier 5 Press ECM 6 Enter the 8 digit ECM master code the default passcode is 00000000 7 Press ECM ON OFF Setting 8 Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON Ko To perform password printing using the PCL PostScript or Visual PostScript driver perform the following 1 From the document to be printed select file then print from the file menu Select properties in the print driver dialog box Check the password check box In the ID box of the Password Setting dialog box enter the ECM user account number Enter any numeric password up to 8 digits in the password box Select OK Make any additional desired changes to the print driver and select OK Select OK to print the document On the operation panel of the machine press the Scan Print button 10 Press Password Print on the LCD touch screen 11 Enter the ECM user account number in the User ID space using the numeric keys on the touchscreen 12 Press OK 13 Enter the same numeric password that was entered in the print driver using the numeric keys on the touchscreen 14 Select the number of the job to be printed and press the print button Note The print job will not be printed until the matching password is entered at the main body The password print
205. ts acrobat readstep2 html 2 The latest firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 74 7025 Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION When setting mixed original mode to default ON at power up PLEASE CLOSE RADF UNIT SOLUTION ID 157010 message is displayed when the RADF is raised for scanning or platen copying SOLUTION CAUSE Software dipswitch 11 0 is OFF USAGE 0 SOLUTION Set Software dipswitch 11 0 ON To set software dipswitch 11 0 perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select SOFTWARE SW Using the up down arrows scroll to software switch 11 0 Select ON Power the copier OFF ON to return to normal copy mode akRWN DESCRIPTION Dust proof cover for Lower Paper Feed Unit now available SOLUTION ID 157297 SOLUTION To shield the torque limiters of the double feed prevention rollers located in the lower paper feed USAGE 0 unit from dust that drops from above a dust proof cover mylar sheet is now affixed to the lower paper feed PF unit frame directly above the double feed DF prevention mechanism See 7020 7022 7025 7030 7035 7 130 7135 Technical Bulletin 14 URL http techweb konicabt com tpm media 7020tb14 pdf for details Note
206. unit observe the position of the white plastic operation arm and the paper exit switching gate 4 The white plastic operation arm should be positioned in front of the paper exit switching gate 5 The ADU change solenoid SD5 assembly can be tested in 47 mode hold down the 4 and 7 keys at subswitch power ON output code 83 The right side ADU door interlock switch must be cheated to operate SD5 in diagnostics Note Care should be taken when removing installing the fixing unit as the white plastic operation arm can be easily dislodged Copyright 2005 Konica Minolta Business Solutions U S A Inc 26 May 2005 7025 DESCRIPTION SOLUTION Platen APS is selecting incorrect paper sizes CAUSE The platen glass is soiled dirty and interfering with the platen APS detection process Platen APS is detected by the combination of the ON OFF state of PS17 APS sensor 1 PS18 APS sensor 2 and the detect signal from the CCD sensor on the ADB A D conversion board SOLUTION Thoroughly clean both sides of the platen glass with glass cleaner Note Isopropyl alcohol can be used to remove any stuck on debris such as white correction fluid or pen ink SOLUTION ID USAGE 114095 1 DESCRIPTION SOLUTION DB209 noise when copying CAUSE The small brown idler gear that meshes with the paper feed gear 2 is on backwards SOLUTION Turn the idler gear around so it meshes properly with the paper feed gear 2 Note Due to the ge
207. until RCV Signal Detect Time is highlighted 14 Using the EDIT key change the setting to 6 sec 15 Power the machine OFF ON DESCRIPTION FK102 the machine keeps ringing without reception or reception starts but soon SOLUTION ID 134424 disconnects SOLUTION CAUSE The PBX phone system is using a specific ring pattern that is different from PSTN USAGE 0 SOLUTION Though this problem is caused by the PBX system issuing a specific ring the problem is avoidable by changing the reception condition settings To change the reception condition settings perform the following 1 Enter the Key Operator mode 2 Select Fax 3 Select Line Parameter Set 4 Using the DOWN ARROW on the touch screen scroll down until Number of rings is highlighted 5 Using the EDIT key change the setting to 0 6 Press the BACK key 7 Select Special Set 8 Enter the passcode 9272 9 Select Function Parameter Setting 10 Select Network 11 RCV Signal Detect Mode will be highlighted 12 Using the EDIT key change the setting to Time 13 Using the DOWN ARROW on the touch screen scroll down until RCV Signal Detect Time is highlighted 14 Using the EDIT key change the setting to 6 sec 15 Power the machine OFF ON DESCRIPTION PLEASE LOAD 8 5x11 NORMAL PAPER message when printing 8 5x11 paper is loaded and SOLUTION ID 135103 when selected READY TO RESTART PRESS FORMFEED TO FORCE PRINTING is displayed SOLUTION
208. using dipswitch 3 bit 1 to turn ON 1 After turning this dipswitch OFF USAGE 3 0 the machine will attempt to warm up but will code F34 2 SOLUTION Replace TH2 fixing temperature sensor 2 p n 26NA88011 Note TH2 and TH1 come as an assembly DESCRIPTION No power Display is blank with only the green data light ON SOLUTION ID 143340 SOLUTION CAUSE System firmware is corrupt possibly due to a sudden loss or surge of AC power supplied USAGE 3 to the copier SOLUTION Flash both the system and image firmware If the 7025 will not allow access to 25 mode perform the following 1 Power the copier OFF SW2 operation panel first then SW1 left rear 2 Prepare the laptop PC or the ISW TOOL for flashing and connect it normally to the 7025 3 Power the copier ON SW1 left rear first then SW2 operation panel 4 Send the system firmware from the laptop PC or the ISW TOOL to the 7025 The green data light will begin blinking 5 The LCD display will reappear in the normal ISW flash mode screen when the system firmware has completed its flash 6 Flash the image firmware DESCRIPTION FS107 J72 19 with the paper jamming behind the foam exit roller SOLUTION ID 154713 SOLUTION CAUSE A failed paper exit connecting clutch USAGE 3 SOLUTION Replace the paper exit connecting clutch p n 13GQ77181 DESCRIPTION FS107 J72 19 or J72 21 when printing on small size paper 5 5x8 5R SOLUTION ID 137129 SOLUTION CAUSE When printing a
209. ve serial number 26SE03821 are equipped with the new style parts SOLUTION ID USAGE 127900 0 DESCRIPTION SOLUTION Part number for the toner collect screw The part number for the toner collect screw is p n 26NA20070 Note This part number is not listed in the Parts Catalog SOLUTION ID USAGE 128415 0 DESCRIPTION DF314 the White Chart used for the RADF original scanning density adjustment is missing Copyright 2005 Konica Minolta Business Solutions U S A Inc 59 SOLUTION ID 128442 May 2005 7025 at machine setup SOLUTION CAUSE The White Chart is no longer included with the DF314 USAGE 0 SOLUTION The White Chart is a spare part p n 13GL97100 and can be purchased as necessary The White chart is a necessary test chart when performing the RADF original scanning density adjustment Order the White chart as a spare part and reuse it if it is not damaged or dirty DESCRIPTION Can not initialize the memory board SOLUTION ID 128561 SOLUTION CAUSE The memory board cannot be initialized with the All Memory Reset setting set to INVALID USAGE 0 1 SOLUTION Before initializing the memory board set the All Memory Reset setting to VALID 0 To set the All Memory Reset setting to VALID 0 and initialize the memory board perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Press 1 Software SW 3 Select Software SW 3 4 All Mem
210. w this PDF Acrobat Reader must Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 13 7025 be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html 4 A DF314 with serial number 13GL67020 and below is compatible with level 16 or 20 firmware Either version can be installed depending on the main body 5 A 7035 with a DF314 below level 20 firmware will produce a copy that is stretched enlarged from lead to trail when scanned through the DF314 6 A 7020 7025 or 7030 with a DF314 at level 20 firmware will produce a copy that is compressed reduced from lead to trail when scanned through the DF314 7 See DF314 Revision of Rom Notice PDF file URL http techweb konicabt com tpm media df314 20 pdf To view this PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION FK101 how to disable image printing on the transmission reports SOLUTION To disable printing of the image on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Sele
211. witch 24 using the left up down arrow Select the bit number of the switch using the middle up down arrow Select OFF 0 or ON 1 to program the desired setting Use the matrix below to input the desired setting 24 4 24 5 MODE NOOR WD Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 48 7025 0 Search from upper tray of main body 0 Search from lower tray of main body 1 Search from upper tray of DB 1 Search from lower tray of DB ower the copier OFF ON to exit the 25 mode o 0 Us 8 DESCRIPTION SOLUTION COPY IN PROGRESS message when using the RADF only Platen copying and internal tests print normally CAUSE The machine s memory has become corrupt SOLUTION Reset the machine to factory defaults To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys 2 Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted OMONDAKRW SOLUTION ID USAGE 164555 1 DESCRIPTION SOLUTION
212. ww adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW DESCRIPTION Microsoft Windows 2003 Server printer driver support SOLUTION ID 154147 SOLUTION Microsoft Windows 2003 Server printer driver support list URL USAGE 0 http techweb konicabt com tpm media 2003serverdrivers pdf Notes 1 The latest version print driver is available for download from the Print Driver Selector URL http Awww konicabt com Support Drivers on the Konica website and on the FTP site URL ftp kbtdigital kx15 ftp konicabt com Black_white_products Print_Drivers 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information FILE V TEXT TRADEMRK TXT NEW Copyright 2005 Konica Minolta Business Solutions U S A Inc 72 7025 DESCRIPTION SOLUTION How to add toner 7025 SOLUTION ID 154212 To add toner perform the following USAGE 0 1 Open the machine front door Unlock and open the toner bottle cover 2 Withdraw the toner bottle and then turn it clockwise to position the up arrow mark at the top 3 Fully withdraw the toner bottle strait toward the front and remove the bottle 4 Remove the cap of
213. xing from the RADF no image will show on the TCR report because the machine USAGE 6 does not use the memory to send The image being reduced is the operation of the machine SOLUTION This is normal operation when using quick transmission faxing through the RADF If image on the TCR is required then set the machine for memory transmission To set the machine to memory transmission perform the following 1 Press HELP button 2 Press Key Ope button on the touchscreen 3 Enter key operator passcode if required 4 Press FAX button on the touchscreen 5 Press Tx Rx mode set on the touchscreen 6 Press Edit to select Memory Tx 7 Press Back button twice 8 Press Return DESCRIPTION FS107 intermittent J72 21 or area 10 jams displayed during idle SOLUTION ID 128079 SOLUTION CAUSE If the user removes paper from the stack position before it is completely exited from the USAGE 6 stack position J72 21 occurs Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 7025 SOLUTION Upgrade FS107 firmware to level 23 or later DESCRIPTION How to program platen APS to select 8 5x11 with small size originals SOLUTION ID 97484 SOLUTION To program platen APS to select 8 5x11 with small size originals perform the following USAGE 5 1 Access the 25 mode hold down the 2 and 5 keys at power ON 2 Select 1 SOFTWARE SW 3 Press the left down arrow 4 times 4 Press the right up arrow 5 times The to
214. y power the copier ON and confirm 5V DC at TP5 For all remaining connectors on the PRDB the copier should be powered OFF using SW1 and a single connector should then be attached to the PRDB Next power the copier ON and confirm the presence of 5V DC at TP5 If the 5V DC at TP5 is lost after connecting a particular connector then a 5V DC load associated with that connector is the source of the problem Copyright 2005 Konica Minolta Business Solutions U S A Inc May 2005 15 7025 DESCRIPTION SOLUTION Black copy with multiple black lines in the lead to trail direction internal test prints are normal CAUSE Misalignment of the V mirror causing improper reflection of light to the CCD unit SOLUTION To check the V mirror frame perform the following 1 Power the copier OFF 2 Remove the platen glass 26NA 6272 3 Thoroughly inspect the front and rear optics slide plates ensure that neither plate is bent downward Replace the front optics slide plate p n 26NA61560 and or the rear optics slide plate p n 26NA61551 as necessary Note See poor image quality sample IMAGE V bitmaps cjc302 5mp SCROLL SOLUTION ID USAGE 116215 2 DESCRIPTION SOLUTION PLEASE LOAD A4 PAPER when doing copies from the platen CAUSE The Destination switch was not set for USA SOLUTION To set the destination switch for USA perform the following 1 Access the 25 mode power the machine ON while holding

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