Student User Manual
Contents
1. Student User Manual Claritu TRAININ ONLINE ELECTION TRAINING Copyright 2008 SOE Software Corporation All rights reserved SOE Software and logos are registered trademarks or trademarks of SOE Software Corporation All other trademarks are the property of their respective owners This document and the information it contains are the confidential information of SOE Software Corporation Neither this document nor the information it contains may be disclosed to any third party or reproduced in whole or in part without the express prior written consent of SOE Software Corporation Document version information This document was generated from online help on 1 17 2008 For the most up to date product documentation please refer to the online help system on your Clarity TRAINING platform Contacting us SOE Software 1408 N West Shore Blvd Tampa FL 33607 4520 www soesoftware com Table of Contents GETTING Eeer ee 2 LOGGING ON to Me training NATO si asai B a i ai a r pike 2 Snanging Keele EE 2 EENEG Ee 3 Update YOU Pole ua 3 NY EO ER ET EN EEE EE EEE as 3 PANNEN eee 3 Adjusting elle e Ee LEE 3 Turning Welcome page on and oft 4 AFP 4 Prepare your computer siirsi eege ees 4 e reel Ke TE 4 GONNECUOMSDEEJ near 4 POD UP BIOCKOT saa serende 4 Sound NET 6 Lal Bee SE EE O 6 Flash player COCK ea 7 Printable documents CHECK AE 7 BEGIN LT AL DEE 9 How to begin training PCE 9 Ne AA e Ai ini is i ti a a a2. instal Activex Control Whats the Risk More information 6 Click the Install button in the window that appears Internet Explorer Security Warning Do you want bo install this software LJ Mame Zeg es ner Puter Out ALEA more aater Tide feas from the Internet can be useful Zeg Ne type can potanzaly harm our computer Only install software from publshers you trust 14957 he sc The installation is complete when you see Adobe Flash Player successfully installed Y Adobe Flash Player de successfully installed Printable documents check Clarity TRAINING User Manual The online training program offers help files in portable document format PDF so that you can print the document if you choose To view and print PDF files you will need to install the free Adobe Reader program IN Get Eae DOBE READER Installation instructions Go to http www adobe com products acrobat readstep2 html Continue with the download and installation on the Adobe Web site Click the Continue button pas Click Install ActiveX Control in response to the message that appears towards the top of your screen P NA What s the Risk More information 5 Click the Install button in the window that appears Internet Explorer Security Warning Do you want to install this software Name Adobe Reader More options Install EE dnie while files from the Internet can be useful this file type ca
3. EI a RE 14 logging off during 14 MAMI 11 B begin training se eee ee eee eee 9 best practices eee 8 C CETTE i ao AA 13 complete tralning 11 13 connection speed setting ese eee e eee 5 COUISES 9 11 12 13 14 E 18 EE 10 SMP 12 F oo q T 14 Flash Index Flash player 6 G getting started 1 3 6 8 11 12 13 14 A 35 ISSUS 3 5 6 L E ON ms 9 11 Biet le e 10 logon Keko TS 14 610 OF ros 1 M MIE Maus D e OLE dzo D My Training 9 10 11 13 N NAVIGATION aaa aaa aaa 9 11 12 Clarity TRAINING User Manual O open volume control 5 P DAS S skin iais atakai ainiai iai EG 14 DASSWOIJ ae 1 platform OGON PRE EEE 1 MA 10 pop up blocker kA 3 print certificates oooccoconcconncnonnno 13 COGUIMGING ae 6 Mr 13 Dogtra adas 9 11 13 Q QUESTION Summa io 11 R Eo AA a 11 53 16 0 lt E 12 e eege gege eege erg 12 13 20 S Tete oa EE EE 10 Send EMA Renee eee eee eee ee 10 S ller 5 student 3 6 8 11 13 14 SUVs 11 y Eee 11 14 training DIOJIOSS ua 11 14 SUCUT Ossa 9 Iroubleshootng e eee eee eee 3 6 U users A 1 V o A A 3 5 6 VOLUME AP O O wi WA 5 W VE EE EE D
4. Password Note You can find your user name and password in the welcome letter you received from your election supervisor Changing your password You can change your password on the My Profile page as follows 1 Click the My Profile link at the top of the page to open your profile My Training Help My Profile Logout preferences 2 Click Change on the same line as password Password EG Chan e Getting started 3 On the next page update your password to one that you will easily Submit Change remember and then click Submit Change Retrieving your password As a student you may need to retrieve your password if you forget the original one or when you change your password and cannot remember the new one First try clicking the Retrieve Password link on the ogon page LOGIN User ID Password Need Help Call Training Support This will send an e mail with your password Caution If the platform does not have a record of your e mail address using the Retrieve Password link won t work In that case use the telephone number or e mail address listed on the logon page to contact the training support person for your county Update your profile My Profile overview The first thing you should do is to for update your profile Click the My Profile link to do this Adding your e mail Add your current e mail address on the My Profile page so that your elections office can contact you and so t
5. a S la o i ia i A a i a iaaii 9 NAVIGATION EE 10 Training Ed Tei TT 10 SEN Leid E TTT 11 My Training page sample eee eee eee 11 NAVIGATING ER 12 Navigating Course assessment suisia A 12 Exiting a COUN S 6 nao bab As ias ia kausis 13 REVIEWING Ree 14 Printing Cri cate Sa 14 ASSESSMENTS se 15 Can I log off during EUR E E 15 What happens if I don t pass a course assessment rrvnsnnnvvnvrvnnnnnnnnnnnevennnnnnnnnnnnnrnnnnnnnnnnuneeer 15 GLOSSARY Lus 17 BS E 19 Clarity TRAINING User Manual Getting started Accessing the online training is easy To begin please open an Internet browser and type the following URL in the address bar http state nctraining us Please fill out the online survey included in the final course of the program or feel free to call our office with any additional comments at 919 715 0135 If you need any assistance please contact your County Pollworker Training Coordinator by clicking the HELP link located at the top of your online training screen and then fill out the form with as much information as possible regarding your inquiry Logging on to the training platform To log on complete the following steps Open an Internet browser and navigate to http state nctraining us Select the county you represent from the drop down menu Type your user name in the User ID box Type your password in the Password box Click the Login button E dl ken LOGIN User ID
6. for retaking an assessment and only the highest score appears on your record You do need to pass the assessments to complete your training but there is no limit on the number of attempts Glossary A assessment set of test questions students answer to determine how well they have learned the content presented in a course B bandwidth Used to describe connection speed to the Internet High bandwidth is fast while low bandwidth is slower Begin button Start new training Begin button appears next to training you have not yet viewed C connection speed The speed with which your computer connects to the Internet determined by the Internet service you have dial up versus broadband Continue button Proceed with training you have already started A Continue button appears next to training in progress course A group of lessons on a particular topic D E Edit A link on the left menu Click Edit to view or change your My Profile settings H Help A page you can access from the main menu Click the Help link to view help files and to contact support Internet An electronic communications network that connects computers around the world K L lesson Individual topics that make up a course usually limited to one procedure or concept Library A link on the left menu Click Library to view reference documents if available Clarity TRAINING User Manual logon The combination of a user name and pass
7. 5 To navigate through the lesson click the Next button in the bottom right hand corner of the screen At the end of the lesson you will see a Test Yourself button TEST YOURSELF K 7 Click the Test Yourself button to move on to the assessment 8 Answer the first question by selecting the check box next to the answer you think is correct 9 Click the Submit button to proceed to the next question Once you have answered all the questions the Result page will display a Your Score and Detailed Results page that includes how you answered the question correctly or incorrectly each question with the answer you provided and the correct answer Note When you exit the online training the system will bookmark your exact place so upon returning to the online training you have the ability to start exactly where you previously left off for your convenience Exiting a course My Training Help My Profile Admin Logout Bed E d e o close a course and exit the training completely click Logout on the top right of your screen e o exit a lesson and view the My Training program page click My Training on the top right of your screen Tip You may return to review a course at any time e To close a lesson and return to the course list click Close Window X at the top of the browser window e o hide a lesson and return to the course list click the Minimize at the top of the browser window Clarity TRAINING User Man
8. creen to move forward to the next lesson 7 Click the Back button at the bottom of your screen to repeat the previous lesson 8 Click the scroll bar at the right of your screen to view the entire lesson 9 Continue through the course lessons until all are complete 10 If the course has an assessment click the Test Yourself button at the bottom of your screen on the final course lesson If the course does not have an assessment click the Complete button on the final course lesson 11 On the final slide of the final course you will be asked to complete a survey click the Survey button to complete the program D I Note If you have exited a course and not completed it when you reopen the course the place where you left off will be the starting page The platform will bookmark the page when you exit for your convenience Navigating a course assessment Many of the courses in your personalized training program will contain an assessment to give you the opportunity to verify your understanding of the course material Courses that may not have an assessment include the introduction and concluding courses To access an assessment you must first navigate thorough an all the lessons in a course 12 Navigation 1 Log on using your user name and password 2 Click My Training on the main menu 3 Click the green Begin button next to the course you want to start or continue 4 Click the title of the lesson you want to open
9. hat you can retrieve your password automatically Adjusting connection speed To ensure video runs smoothly if you connect via dial up Clarity TRAINING User Manual 1 Click My Profile at the top of your screen 2 Click the Change link on the same line as Connection Speed 3 Select the Slow setting for a dial up connection Turning Welcome page on and off If you choose to turn the Welcome page off on the My Profile page the My Training page will be your home page the next time you log on About contact information The only contact information that gets updated in the platform is your e mail address If you have a change for other contact information please submit it directly to your elections office Prepare your computer Preparation overview To prepare your computer for training you will need to check your connection speed turn off your pop up blocker check sound and video and make sure you have Adobe Reader and Flash installed Connection speed check Your Internet connection speed also called bandwidth is determined by the type of Internet access and modem you have Generally connections that do not require a phone line are high bandwidth connections and are considered to be fast while those that use a modem connected to a phone line are low bandwidth and are considered to be slow Tip For optimal viewing experience students who have high bandwidth connections should adjust their connection speed to Fast at
10. n potentially harm your computer Only install software from publishers you trust Whats the risk The installation is complete when you see the Adobe Reader installation success message Adobe Reader 8 1 0 Adobe Reader 8 1 0 Setup completed successfully Getting started Begin training How to begin training To begin using the training platform Update your profile Prepare your computer L E Begin training Best practices Before you begin training please consider some tips for learning online Try to clear your schedule for a block of uninterrupted time Turn off cell phones pagers and if possible your home telephone Have a notepad and pen or pencil handy for note taking Complete the courses and lessons in the order they appear lf your schedule permits complete at least two courses per session Navigation Training structure When navigating through the online training you will see there are three levels of content e Program e Course Lesson Ze i EE Login Click To View Program My Training Page ACTION CERTFICATE RESULTS COMPLETERY PROGRESS msn rau A our custom training program Online Poll Worker Training Click To View Course List Courses in your Program belle Fk dsien TT Lesson Content You Are Here 10 Navigation Platform structure Following are some of the key menus buttons and feature
11. s are cleared Mute al 4 Raise the Volume Control and Wave bars to mid range Volume Control Wave Balance Balance gt gt 4 b J Volume Volume LJ 5 Click the red X to close the window Video check To ensure video runs smoothly if you connect via dial up 4 Click My Profile at the top of your screen 5 Click the Change link on the same line as Connection Speed 6 Select the Slow setting for a dial up connection Tip You can also resolve this issue by adjusting using the connection speed setting at the bottom of each page in a course Getting started Flash player check Why the Adobe Flash Player is important Flash enables you to view and participate in interactive lessons Without the free Flash Player you may find lessons that appear to not have any content ei Get ADOBE E FLASH PLAYER c Installation instructions 1 Goto hitp www adobe com shockwave download download cgi P1 Prod Vers ion ShockwaveFlash 2 Continue with the download and installation on the Adobe Web site 3 Select the I agree to the Adobe Flash Player terms of service check box 4 Click the Install Now button 17st Now 5 Click Install ActiveX Control in response to the message that appears towards the top of your screen w This website wants to install the following add on Adobe Flash Player from Adobe Systems Incorporated If you trust the website and the add onand X want to install it click here
12. s of the training platform My Training page sample Clarity Elections Sem Adminisirabon 1 Marton Creriy Zo Gereral L eren TP mi KIT REVEN HERO ELLA The online training platform has two menus for navigating the main menu and the left menu The main menu he main menu contains links called My Training Help My Profile and Logout My Training Help MyProfile Logout The left menu The left menu contains links called My Training Search Edit and Send Email MY PROFILE Standard Admin demo demo com SUPPORT Phone 813 490 7150 11 Clarity TRAINING User Manual Navigating a course Each student will receive a specific curriculum called a program consisting of courses that contain lessons and often an assessment Students are required to complete the program prior to performing their job assignments 1 Log on to the training platform 2 Click My Training on the right side of the screen 3 Click the green Begin button next to the program you want to start All required courses are listed on the My Training page in the order they are required to be taken Tip You may also see Review or Continue next to a course depending on training progress PROGRAM ACTION CERTIFICATE RESULTS COMPLETE BY PROGRESS Online Poll Worker Training EEG 01 29 08 KEEN Click the first course link on the My Training tab to open the course Click the Next button at the bottom of your s
13. the bottom of the training Jesson Users with a dial up connection should adjust their connection speed to Slow at the bottom of the training lesson You may want to make this change for those lessons that contain video Pop up blocker For best results turn off the pop up blocker in your Web browser as follows From Internet Explorer On the Tools menu point to Pop Up Blocker and then click Turn Off Pop Up Blocker Getting started S Windows Internet Explorer training clarityelections com student EditProfile aspx Favorites lies gt Help Delete Browsing History Yahoo Services Pop up Blocker Turn Off Pop up Blocker Phishing Filter Pop up Blocker Settings Manage Add ons Subscribe to this Feed Feed Discovery Windows Update Windows Messenger Diagnose Connection Problems Sun Java Console Internet Options From Firefox 1 On the Tools menu click Options Web Search Downloads Add ons Error Console Page Info Clear Private Data Ctri Shift Del 2 Click Content Content Clarity TRAINING User Manual 3 Clear the Block Pop Up Windows check box Load images automatically You can resume using the pop up blocker for surfing the Internet when you are not in training Sound check 1 my speaker icon in the system tray bottom right of your screen 2 Click Open Volume Control Open Volume Control Adjust Audio Properties 3 Make sure Mute All check boxe
14. ual Tip Add the training home page to your browser favorites to make returning quick and easy Reviewing courses You can return to a course you have completed at any time In fact reviewing your courses just before election day makes a great refresher to remind yourself of some of the details of your job To review a completed course 1 Click the My Training link in the top right corner of your screen to view the training program 2 If the entire program is complete click Review otherwise click Continue to return to the course list 3 Click the Review link corresponding to the course you want to review to open and review the course lessons Printing certificates As a student you may be asking How do I get my certificate Once you complete your training go to the My Training page and under the Certificate header click the Print link 14 Assessments Can I log off during an assessment Yes While we recommend completing an assessment once you have begun you can log off of the training at any time Upon logging back in you will be required to complete the assessment before taking the next course What happens if I don t pass a course assessment Don t worry The assessments are included to measure your progress and confirm your readiness for Election Day You can review course contents and take the assessment as many times as you like to reinforce what you have learned or to improve your score There is no penalty
15. word Logout link on the main menu Click logout to exit the training program main menu The menu in the top right corner of the screen on your training platform My Profile A page you can access from the main menu Click the My Profile link to change your personal information and settings My Training page you can access from the main menu or the left menu Click My Training to view the main screen and courses N P platform Your Clarity TRAINING Web site including all the training tools and features program The entire training made of courses and lesson which you access from the My Training page of the platform R Review Take training again as a refresher A Review link appears next to training a student has already completed S Search A link on the left menu Click Search to find learning content related to a specific term Send Email A link on the left menu Click Send Email to send an e mail message to the Elections department for online training support student A person who will take training on the platiorm Also called a userora learner survey A set of questions students answer to provide feedback about their training experience V W voter registration number The number assigned when a person registers to vote For purposes of logging on to the Clarity TRAINING platform this may also be called voter registration ID voter ID number or poll worker ID 18 Index A assessmenis
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