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lemur c manual

1. Other sp 0000000 0280 0280 Above sample was printed on a 3 25 x 2 cinema size ticket Your printout may vary depending on printer configuration and ticket stock used Click here to return to gt Table of Contents 5 0 Ticket Load Procedure 1 Turn the printer on and wait five seconds The red CHECK PAPER led will be illuminated If your printer has a cutter they you will hear it cycle during this time 2 Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to a stop at this point the stock is between the thermal head and platen Keep pressure against the stock and the printer will automatically feed the ticket stock If you have any ticket load issues then make sure the paper guild slider bar is properly adjusted see 8 1 4 Ticket Width Adjustment side and below this metal plac Riwas ba a Z lt Adjustable ADJW Two typical ticket formats and feed directions are shown below The black timing mark must be facing the opto sensor When loading 5 50 long ticket stock the black timing mark should be towards the rear of the ticket the last part that goes into the printer When loading 2 0 long cinema ticket stock the black timing mark should be furthest away from to the leading edge of the ticket the first part that goes into the printer Click here to return to gt Table of Contents 6 0 Standard Interface Pinouts RJ12 Serial C
2. Cancel Windows XP Windows 7 16 When the printer port menu comes up Click on Create a new port choose Standard TCP IP Port Click on the Next button XP When the TCP IP Port Wizard menu comes up click on the Next button Select a Printer Port Computers communicate with printers through ports Select the port you want your printer to use If the port is not listed you can create a new port O Add Printer Choose a printer port A printer port is a type of connection that allows your computer to exchange information with a printer O Use the following port Use an existing port LPT1 Printer Port Create a new port Type of port Standard TCP IP Port N M aN A a Le _ j Create a new port Type of port Standard TCP IP Port Ea Cancel Windows XP Windows 7 35 17 Type in the IP address that is shown on the self test ticket in the Hostname or IP address field When tying in the address don t include the leading zeroes If IP 189 010 000 002 then type in 189 10 0 2 You also have the option of typing in a specific Port name or leave as the IP address Click on the Next button Add Port For which device do you want to add a port Enter the Printer Name or IP address and a port name for the desired device Printer Name or IP Address Type_IP_address_here Port Name Windows XP O dah Add Pri
3. Set as default printer Printiny g preferences Printer propertes Generic Parallel Generic Text ae Only Create shortcut Troubleshoot Remove dewe NPB29EBC LaserJet P205 Properties 4 Unspecified 1 Windows XP Windows 7 3 Once the driver s properties menu comes up click on the Print Test Page button Your drive properties may vary from what is shown in the bel Boca FGL 26 46 300 DPI from TED PC Properties fb Boca FGL 26 46 200 DPI Properties gt General Sharing Ports Advanced Device Settings Sharing I Ports Advanced Color Management Securty Device Settings EZ Boca FGL 26 46 200 DPI Location Comment Model Boca FGL 26 46 300 DPI Features Model Boca FGL 26 46 200 DPI Features Color No Paper available Double sided No Letter Staple No Speed Unknown Maximum resolution 200 dpi Color No Paper available Double sided No Letter Staple No Speed Unknown Maximum resolution 300 dpi Printing Preferences Preferences Print Test Print Test Page Preferences Print Test Page Windows XP Windows 7 38 4 The printer should proceed with printing out a Windows Test page The printing of this ticket confirms the print driver is communicating with the printer Below are some samples printouts for reference only and your test page may look different Congratulatio
4. 5 Once the program is running click on the Select A Printer drop down arrow and choose Printer Driver You will want to choose the driver you are using for the BOCA printer Once the driver is chosen Print Printer Name Boca FGL 26 46 200 DPI a i BOCA4 BA26251 SCE Brother DCP 7020 USB tatus Adobe PDF Type Auto Brother DCP 7020 USB Printer on BDCA B here Auto Microsoft XPS Document Writer on BOCA ac Auto Send To OneNote 2007 on BOC4 BA2625 Comment BOCA Boca FGL 24 44 600 DPI ahabi Pii Boca FGL 26 46 200 DPI iint range Boca FGL sn 261644 Oal Boca PCL 26 46 300 DPI Aus 4 Brother DCP 7020 Printer mn a Dell Laser Printer 1710 F5P printer Generic Text Only Fee Generic Text Only Copy 1 HP Lasenet 5 hp officejet g series Microsoft PS Document Writer PaperPort Black amp White Image m D k Calar laaan Your selection of drivers will vary from what is shown in above image 24 click the OK button 6 If your printer has FGL firmware then click on the yellow FGL Test Ticket button or if your printer has HP firmware then clicks on the yellow PCL Test Ticket button Oo as pees Teste 7 Once the Test Ticket selection box comes up click on the OK button to print out a ticket 8 You may also print more than one ticket by changing the number of tickets you want to printer See page 44 for sample printouts 20 APPLE MAC BASED SYSTEM Boca Systems Inc
5. sockets or to connect the unit to a traditional PBX or public telephone network Only connect RJ 45 data connectors Either shielded or unshielded data cables with shielded or unshielded jacks can be connected to these data sockets Click here to return to gt Table of Contents 4 0 Installation The Lemur series printer was designed to be mounted either on a desktop or shelf horizontal model or vertically in a counter top see Appendix A for installation of vertical printers Prior to site preparation and installation the printer should be powered up and run in the self test mode e Lay the printer flat on a counter top e Attach the AC cord into the 24VDC power supply and plug the other end into the round DC in port of the printer e Install ticket hopper if applicable to catch the tickets Lemur printer without a cutter won t have a ticket hopper e Turn power on If the printer has an optional cutter then you will hear the cutter motor cycle e Wait six seconds after power up Begin loading tickets through the entrance slot with a smooth motion until the printer automatically positions the ticket See section 5 0 Ticket Load Procedure NOTE You want to make sure that the black timing mark is in the correct location before loading the tickets into the paper path See www bocasystems com tickets_ specs9 html for black mark layout specs e After the ticket is automatically positioned the green READY led will be illuminated p
6. 1 The device is turned on 2 The network is connected 3 The device is properly configured 4 The address on the previous page is correct If you think the address is not correct click Back to return to the previous page Then correct the address and perform another search on the network If you are sure the address is correct select the device type below Device Type Standard Generic Network Card I v Custom Settings 42 15 When the Install print driver menu comes up Under Manufacturer select Boca Under Printers select the driver that matches your printer s protocol FGL or PCL and DPI Click on the Next button Install the printer driver Choose your printer from the list Click Windows Update to see more models To install the driver from an installation CD click Have Disk Manufacturer Printers Boca EglBoca FGL 24 44 600 DPI Brother Eal Boca FGL 26 46 200 DPI EA Boca FGL 26 46 300 DP Eal Boca FGL 26 46 600 DPI M AS anyaran WAN NN ql This driver is digitally signed Windows Update Have Disk Tell me why driver signing is important Net Cancel Your selection of drivers will vary from what is shown in above images 16 When the version driver menu comes up click on the Next button Which version of the driver do you want to use Windows detected that a driver is already installed for this printer Use the driver that is cu
7. 20 When the Control Panel menu comes up click on View devices and printers located under Hardware and Sound t GA gt Control Panel v Search Control Pane p Adjust your computer s settings System and Security User Accounts and Family Safety 4 Review your computer s status Change a ount type 3 Save backup copies of your files with File m I Set up Family Safety for any user History Find and fix problems Appearance and Personalization he nge the theme Network and Internet Change desktop background tw View network status and tasks Adjust screen resolution Choose homegroup and shanng options hange input methods Change date time or number formats Add a languege KE P p Add a device F Programs Ease of Access Let Windows suggest settings Clock Language and Region Hardware and Sound h Uninstall a program ptimize visual display 21 When the Devices and Printers page comes up right click on the BOCA driver that is being used When the drop down window pops up click on Printer properties Your selection of driver may vary from what is shown in the below images Microsoft XPS Boca FGL 26 46 Document Writer 300 DP _ E 1 See what s printing lt Set as default printer Boca FGL 26 46 300 DPI tate Modet 44 22 Once the driver s properties menu comes up click on the Print Test Page button Your drive properties T 1 i est Wih age Printer 1 mge Windowesth as 30
8. has developed two programs that allow customer to the printer One operates over USB HID amp Ethernet interfaces and the other if a print driver is used The below programs are found on our website under the TECH SUPPORT REPAIRS section For Mac use without printer driver www bocasystems com documents boca_customer_mac zip customer program is used with USB HID amp Ethernet interfaces For Mac use with printer drivers www bocasystems com documents boca_customer_driver_mac zip customer program is used with print drivers or USB connection You may download load the program that fits your needs To use these programs you will need to download the zip file to your Apple Mac based host computer The following steps will guide you through using these programs once they have been installed on your host computer 1 Hook the BOCA printer to the host computer that you have the Customer program loaded onto Make sure that the printer has stock loaded and it ready to go A printer is ready to print when it is able to print out a self test ticket by depressing the TEST button If you are not able to get a self test ticket refer to the user s manual to make sure you have the printer properly setup 2 Go to your download folder and you will see the customer program you chose Click on this folder to expand it to see all the files 3 You will need to click on the appropriate application file to run the program customer_mac f
9. 420881C 424009 423825 4x6 Hopper 4 x 6 Plastic P19 1000 423855 423856 423863 423855 423765 423947 423846 423825 4x6 Hopper 4 x 6 Plastic 423829 Mylar only Viemur 423635 Rubber Feet Top Plate vertical Lemur 8 70 x 9 64 Plastic cabinet Lemur Customer dependent and not shown in photos gt G 8 oe NOP PO i f hh haet AN a kr ae tinh a ta a ies esse as p r a T f 19 12 0 Troubleshooting Guide This is a simplified troubleshooting guide listing some of the typical problems It is not intended to provide technical details or repair methods but can serve as a guide to fault isolation in the field As a safety precaution all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer Following any procedure requiring the removal of covers and or doors please verify that they have been properly attached and fastened prior to operating the printer If you need additional help please visit the link below www bocasystems com onlinesupportform html NO OPERATION LED S DON T LIGHT UP UPON POWER UP a Power the printer off and wait 30 seconds then power it back on b Check the power cord for proper installation at both ends c Check that there is power at the AC outlet d Contact your system provider or BOCA for further assistance
10. Personal wireless encryption When this security encryption mode is chosen it will be required to enter the WPA Shared Key for the local wireless network Some networks also enforce the use of an optional key value The optional prompt field is provided for those networks Finally click on OK to have these values transmitted to the printer through the cable The printer will reset and upon re initialization it will establish wireless communication with the local network The handshaking involved in establishing wireless communication can take up to 30 seconds Go to step 9 Enable with DHCP IP 31 8 8 10 WEP Security Mode Allows the user to communicate through the network using WEP wireless encryption With WEP one can select 64 bit or 128 bit encryption When the security encryption mode is chosen it will be required to enter the Pass Phrase for the local wireless network Some networks also enforce the use of a default transmit key If needed select one else leave it set to 1 Next the four security key values will have to be entered to match those of the local network Finally click on OK to have these values transmitted to the printer through the cable The printer will reset and upon re initialization it will establish wireless communication with the local network The handshaking involved in establishing wireless communication can take up to 30 seconds Go to step 9 Configure Printer WiFi and Securi
11. The minimum specification for the flexible cord is No 18 AWG Type SV or SJ 3 conductor The cord set must have a rated current capacity of at least 10A The attachment plug must be an earth grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration United Kingdom only The supply plug must comply with BS1363 8 pin 13 amp and be fitted with a 5A fuse which complies with BS1362 The mains cord must be lt HAR gt or lt BASEC gt marked and be of type HOSVVF3GO 75 minimum Europe only The supply plug must comply with CEE 7 7 SCHUKO The mains cord must be lt HAR gt or lt BASEC gt marked and be of type HOSVVF3GO 75 minimum Denmark The supply plug must comply with section 107 2 D1 standard DK2 1a or DK2 5a Switzerland The supply plug must comply with SEV ASE 1011 WARNING The appliance coupler the connector to the unit and not the wall plug must have a configuration for mating with an EN60320 IEC320 appliance inlet WARNING The socket outlet must be near to the unit and easily accessible WARNING France and Peru only This unit cannot be powered from ITT supplies If your supplies are of IT type this unit must be powered by 230V 2P T via an isolation transformer ratio 1 1 with the secondary connection point labelled Neutral connected directly to earth ground WARNING RU 45 Ports These are shielded RJ 45 data sockets They cannot be used as standard traditional telephone
12. its desired location 2 You will want to confirm you are able to print a ticket using our Configure and Test program for Windows or Customer program for MAC see Appendix F The printing of a ticket via this program will confirm it is communicating with the printer 3 Click on the Setup Wi Fi button 4 When the Configure Printer Wi Fi and Security menu comes up you have a few choices a Wireless Mode Infrastructure using a Wi Fi network router or Ad Hoc peer to peer b Disable Wireless You would choose this if you wanted to disable the Wi Fi Enable with Static IP This would be for networks that require a static IP address Enable with DHCP IP Automatically attempts to get an IP address from Local Server this is the most 30 common one and the one we will be using for the rest of the steps Configure Printer WiFi and Security Enable with DHCP IP 5 You will need to enter the SSID value The Service Set Identifier is a 1 to 32 byte string This normally would be the name of the Wi Fi router you are connection to 6 Security Mode you will need to choose the security mode that is appropriate for your WiFi router Disable Allows the user to communicate through the wireless network without any security encryption involved WPA Go to Step 7 WPA2 Go to Step 7 WEP Go to Step 8 WPA 7 WPA and WPA2 Personal Security Mode Allows the user to communicate through the network using WPA or WPA2
13. other network users If you want to share this printer you must provide a share name You can use the suggested name or type a new one The share name will be visible to other network users S Add Printer Printer Sharing Do not share this printer Share name Windows XP Windows 7 I 23 On the last menu you have the option to choice if you want to make the BOCA your detault printer a XP Click on the Next button b Windows 7 Do not click on Print a test page Click on the Finish button Add Printer Wizard Print Test Page To confirm that the printer is installed properly you can print a test page Do you want to print a test page O Yes No sm Add Printer gt You ve successfully added Boca FGL 26 46 300 DPI Copy 2 Set as the default printer Windows 7 Windows XP 24 XP When the completing Add Printer Wizard menu comes up click on Finish button 37 Windows Test Page The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer You will want to make sure the printer has stock loaded and is able to print a self test ticket when the TEST button is pressed The printing of this ticket confirms that the printer is working properly mechanically If the printer is not able to print a self test ticket then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pd
14. stock If you were not able to install the BOCA print driver using the above steps please take a screenshot of the printers and drivers dialog and attach it to the support form located at www bocasystems com onlinesu ortform html 39 Windows 8 Install Guide Do not connect the printer to your computer s USB port until step 3 1 Go to the directory where you saved the printer_drivers exe file and right click on the file Click on Run as administrator k C boca Home Share View X cut i Copy path Copy Paste fa Paste shortcut 4 ih lt Y T gt ThisPC gt B Boca Systems W This PC je Desktop F Documents Downloads a Music FGLPrintMonitor_archive i inetpub Intel L Keil Keilarm MSOCache PerfLogs J PHYTEC do Program Files d Program Files x86 ProgramData i SoftThinks 2 items 1 item selected 250 KB Application Tools Man V age h P r 54 New item v RE KS A Easy access v Move C opy Delete Rename New toy tov folder OS C boca N Name d boca Al printer_drivers exe a g Em p m ope gt HH Select all istory oo Invert selection Select none Open Run as administrator Troubleshoot compatibility Pin to Start Scan with VIPRE Pin to Taskbar Send to Cut Copy Paste Create shortcut Delete Rename Properties The directory where you saved your file will differ than what is shown in above
15. used in this product have been manufactured using surface mount technology These printed circuit boards cannot be effectively repaired in the field and should be returned to the manufacturer if repair is required Warning ALL SERVICE SHOULD BE DONE WITH POWER OFF AND THE DC POWER SUPPLY UNPLUGGED FROM THE PRINTER 10 1 1 Logic Board Removal 1 Gain access to the logic board This is normally done by removing the electronics cover or rear access panel a Remove 4 Philip head screws that are located on the bottom of the printer Side the print module assembly out Denote where all the cables are plugged into the logic board Unplug connectors connected to the main logic board Remove the three Philip head screws that secure the logic board onto the print module Remove board DN gt c rO 10 1 2 Logic Board Installation 1 Installed the logic board into the printer 2 Install the three Philip head screws that hold the logic board onto the print module and tighten 3 Attach connectors going to the main logic board 4 Install the print module back into the enclosure Take care to make sure the wires are not being pinched Click here to return to gt Table of Contents 17 11 0 Spare Parts List Part Number 423524C 1 423524 C NC 423802 W 423236P 423496 6 423760 LC 200 SQ LOAD 200C3 P50 1017 423473C 424011 423480C 423480C C 422718W 424008 SQ OPTO LC46 E LC46 423192 424010 423938 423938 NC 420880C
16. will show the IP address that the printer has 8 1 Right click the bottom corner of the Start screen 2 Click All apps icon 3 Click Control Panel 9 When the Control Panel menu comes up click on View devices and printers located under Hardware and Sound t GA Control Panel Adjust your computer s settings System and Security User Accounts and Family Safety Review your comput st Change a count type J Set up Family Safety for any user ind and fix problems Appearance and Personalization hange the theme Network and Internet Change desktop background View network status and tasks Adjust screen resolution lt Choose homegroup and sharing options Clock Language and Region Hardware and Sound Oe aE f Add a languege M View devices on nter Add a device F Programs Fel Ease of Access Let Windows suggest ka Uninstall a pr gram l q settings h Optimize visual display 10 When the Devices and Printers page comes up click on Add Printer When the below menu comes up click on The printer that want isn t listed earching for available printers Address 1 http 10 0 2 15 3910 dh Lexmark C736 ET002187847803 httpy fe80 22 1 b7ff feb4 703 14 65001 MP NPIE76C81 HP Laserjet 400 M401 dne http 10 0 4 246 3911 gt The printer that want isn t listed 41 11 Click on Add a printer using a TCP IP address or hostname radio button Click on the Next button Find a printer by o
17. 0 Poh Tee cahsddysStale sess Yourbavesccde ech Dit tahereyour Bd PRINTER PROPERTIES 202 SubrNted Time Y 2013 Date NinaowsddsedNant e NinaowstcomputeP Name Fatec DPI Prat 26KAGcHDO DPI Color Support Port Name s Data Format Printer Share Name INT Print Processor winpi ows xo OS Envizonment Wind PRINTER PROPERTIES Submitted Tm8S 27 AM Date 10 10 2013 Ted User NameTed Windows8 Computer NameVindows8 5 300 DPI Printer NanBeica FGL 26 4t 300 DPI Printer Mo eica FGL 26 4 Color Supp Port Name 3 B001 Data Form amp AW PrintexShare Name Print Procesgmiprint OS EnvironWendows x64 PRINT DRIVER PROPERTIES Fere b 4m 800 DPI Boca Drivels y htode Type Eriver vernon 2 8 2 RIES PRINT DRIVER PROPE 5 300 DPI Driver Nar oca FGL 26 46 Aode Driver Typelype 3 User N Driver Vers 0 2 0 HFS ADDITIONAL PRINT DRIVER F 50 CAWIAAG Eye MI spool DRIV s OR WR OWS IDB spooN DRIV FOS wes N CARON ys kde GRD ol DRIV EBS es CAW RO GYENDIS TS 2S POol DRIV EDS wens CAWAAGUBIDELEBR2EPbO N DRIV EDS Ye 2 CARA OUEID EIEN GP DONDRIV a D 3 5 z O re 6 a COC ser Ls e gt gain EDC l Aaximum resolution 300 dpi the print driver is communicating with the printer may vary from what is shown in the below images 23 The printer should proceed with printing out a Windows Test page The printing of this ticket confirms DIVER ARMITIO
18. ALLATION GUIDE Do not connect the printer to your computer s USB port until step 10 Please contact your software provider to confirm if the use of our driver is required for their ticketing software We recommend that the print driver is installed by either your system administrator or IT support staff If you previously connected the printer or tried to install the print driver take a screenshot of the printers and drivers dialog and attach it to the support form located at www bocasystems com onlinesupportform html 1 Click on the link below Wek XP Server 2003 Vista Windows 7 amp 8 Link 2 Windows will ask if you want to run or save the program You will need to save the file using Save as Please save the file into an easy to locate directory Save Do you want to run or save printer_drivers exe 992 KB from bocasystems com Sa ve as W This type of file could harm your computer Run Sae Save and run Above image is from Windows 7 your menu box may vary 3 If you have a Windows 8 system then go to page 8 for install guide otherwise continue following the steps 4 On 32 bit systems go to the directory where you saved the printer_drivers exe file and double left click on the file On 64 bit systems you will need to right click on the file and then click on Run as administrator Gon BEX Brom 2 tarsal Send to The directory where you saved your file will differ than what is shown in ab
19. AMA IC O BENIT F Below are some samples printouts for reference only and your test page may look different Above is from a 200DPI FGL printer with 2 x 5 5 stock 45 If you were not able to install the BOCA print driver using the above steps please take a screenshot of the ortform html printers and drivers dialog and attach it to the support form located at Above is from a 300DPI FGL printer with 3 25 x 6 5 stock Click here to return to gt Table of Contents www bocasystems com onlinesu APPENDIX G MAC DRIVER INSTALLATION GUIDE Do not connect the printer to your computer s USB port until step 13 Please contact your software provider to confirm if the use of our driver is required for their ticketing software We recommend that the print driver is installed by either your system administrator or IT support staff If you previously connected the printer or tried to install the print driver take a screenshot of the printers and drivers dialog and attach it to the support form located at www bocasystems com onlinesupportform html The BOCA MAC print drivers are designed only for FGL protocol printers They will not work with PCL protocol printers The self test ticket that is printed when the TEST button is pressed will indicate the printer s protocol FGL FGL protocol and HP PCL protocol Click on the link below MAC drive link boca driver mountain lion compatible Click on the below IC
20. Boca Systems LEMUR C TICKET PRINTERS Operator s Manual RevA 09 11 14 Table of Contents FCC Notice amp Warranty Information 1 0 Introduction 2 0 Unpacking the printer 3 0 Important Safety Information 4 0 Installation 5 0 Ticket Load Procedure 6 0 Standard Interface Pinouts 7 0 Thermal Paper Theory amp Specifications 8 0 Maintenance and Adjustments 8 1 Paper Guide and Print Head Assembly 8 1 1 Cut or Tear SQ Opto 8 1 2 Load SQ opto 8 1 3 Thermal Print Head 8 1 4 Platen 8 1 5 Ticket Width Adjustment 8 2 Cutter Assembly 9 0 General Cleaning 10 0 Logic Board 10 1 1 Logic Board Removal 10 1 2 Logic Board Installation 11 0 Spare Parts List 13 0 Troubleshooting Guide Appendix A VERTICAL PRINTER INSTALLATION Appendix B ETHERNET PARAMETERS Appendix C INTERFACE TESTING A LEMUR Appendix D DOWNLOADING SOFTWARE COMMANDS Appendix E CONFIGURE WI FI CONNECTION Appendix F WINDOWS USB DRIVER INSTALLATION GUIDE Appendix G MAC DRIVER INSTALLATION GUIDE Appendix H SERVICE PLANS Appendix I TECHNICAL SUPPORT 20 22 23 24 29 30 33 46 51 52 FCC NOTICE NOTE The equipment has been tested and found to comply with the limits for a class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radi
21. ON when it shows up on your taskbar Then click on boca_mountainlion pkg Click on the Continue button Welcome to the Boca Printer Drivers Installer Click on the Continue button install Boca Printer Drivers Important Information Install Boca Printer Drivers Software License Agreemen t ou are not using it for printers for which it is etsense can not be held responsible for any damage that is by using this software 46 7 Click on Agree button To continue installing the software you must agree to the terms of the software license agreement Click Agree to continue or click Disagree to cancel the installation and quit the Installer Read License Disagree Agree 8 Click on Install button Install Boca Printer Drivers Standard Install on Macintosh HD Introduction Read Me N Click Install to perform a standard installation of License this software for all users of this computer Destination Select Installation Type GoBack Install 9 If your system is administrator password protected then the below dialog box will appear Enter in the appropriate Name and Password click on OK button Type an administrator s name and password to allow Installer to make changes Password gt Details Cancel ox 10 Click on the Close button eoo Install Boca Printer Drivers The installation was completed suc
22. ORMAL es NO BUZZER DISABLE SHUFFLE r CUTTER 3 poo v x v z OD NO CUTTER TYPE SILENT DEEE NORMAL ORIENTATION NORMAL 0000000492 Enter DEFAULT 0100000092 ETHERNET YES v IPADDRESS SUBNETMASK 0 0 0 0 v 12 digits GATEWAY Enter 12 digits SPEED DUPLEX AUTO NEGOTIATE RFID NO vi ee PRINTER v BLUETOOTH NO MAGNETICS NO lt SAVECHANGES Press Save button to store Click here to return to gt Table of Contents 23 APPENDIX C INTERFACE TESTING A LEMUR Boca Systems Inc has developed a Windows based program that allows customers to communicate from a host computer to the printer over any interface parallel serial USB Ethernet and print drivers too The below program link is found on our website under the TECH SUPPORT REPAIRS section For Apple Mac based systems see APPLE MAC BASED SYSTEM WINDOWS BASED SYSTEM www bocasystems com documents configure boca exe To use this program you will need to download the executable file to your Windows based host computer and run it If your system doesn t already have Microsoft NET Framework 4 installed then allow it to be installed when prompted Follow the instructions on the pop up windows to install the program The following steps will guide you through using this program once it has been installed on your host computer 1 Hook the BOCA printer to the
23. POWER IS ON BUT NO OPERATION a Make sure the stock is being loaded properly into the printer Consult section 5 0 Ticket Load Procedure b Clean the SQ load opto b If cutter knife if so equipped does not go up and down after power up See 6 c With the printer powered off unplug the thermal head and turn on the printer If printer works then replace the thermal head d Contact your system provider or BOCA for further assistance POWER IS ON BUT TICKET WILL NOT LOAD a See 2 b Make sure the print head cam lock assembly is fully locked in the closed position Consult Thermal Print Head section For Lemur R see Thermal Print Head c Check that the ticket stock is being loaded correctly Consult Installation section d Contact your system provider or BOCA for further assistance ERRATIC CUT POSITION a Check for defective ticket stock Is the black mark unevenly spaced apart or light in color Is the ticket too wide for the paper path b Make sure the paper guild slider bar is properly adjusted see 9 1 4 Ticket Width Adjustment c Clean off opto eyes see 8 1 1 Cut or Tear SQ Opto with air d Check that the platen is clean Consult Platen Rubber Drive Roller section e Replace ticket cut opto f Contact your system provider or BOCA for further assistance ERRACTIC PRINT POSITION a See 4 CUTTER KNIFE DOES NOT MOVE if equipped a Check for blockage in the cutter area c Default prin
24. Scan menu that was shown in step 11 to manually add a printer 16 When the add printer menu comes up do the following Click on the IP icon Address type in the IP address that is shown on the self test ticket Protocol choose HP Jetdirect Socket Name you may keep the default name or change it Use choose Select Printer Software In the Printer Software menu type boca in the search area Choose the driver that matches your printer The serial number tag will indicate Software 42 44 or 46 and DPI 200 300 or 600 h Click on the OK button o e o S Valid and complete address Printer Software B address 10 0 2 18 Protocol HP Jetdirect Socket n sain 42 200 DPI 2 06 BOCA 42 300 DPI 2 06 Queue BOCA 44 200 DPI 2 06 Leave blank for default queue BOCA 44 300 DPI 2 06 BOCA 44 600 DPI 2 06 BOCA Lemur 200 DPI 2 06 BOCA Lemur 300 DPI 2 06 Name 10 0 2 18 BOCA Lemur 600 DPI 2 06 Location E use Select Printer Software Cancel OK Your IP address will be different than what is show in the above image 17 Click on Add icon 18 The below box will show up while the driver is being installed no action is needed Your IP address will be different than what is show in the above image 19 Under Output Quality choose Supercell Click on the OK button The driver will finish installing Go to step 20 A p w now
25. Setting up 10 0 4 18 Your IP address will be different than what is show in the above image 48 20 The correct print driver would have automatically installed if connected via a USB cable If manually installed the name entered in step 16 will show up The image below is of a 200dpi driver The driver name will vary due to the printer s DPI and software level Print amp Scan Boca driver icon Your selection of drivers may vary from what is shown in above image The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer You will want to make sure the printer has stock loaded and is able to print a self test ticket when the TEST button is pressed The printing of this ticket confirms that the printer is working properly mechanically If the printer is not able to print a self test ticket then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pdf 21 Double Click on the BOCA print driver icon to open up the print queue On the very top of the desktop screen clink on the Printer and then click on Print Test Page Once the driver s properties menu comes up click on the Print Test Page bution BOCA SYSTEMS 46 200 Edit Mai Jobs Window Hep Your driver type may vary from what is shown in above image 22 The below box may show up on your screen prior to the printing of the Test page The printing o
26. a SERVICE Printer repair at BOCA facility 8 day business day turnaround e Replace defective parts ship within one business day customer must return defective parts e Free printer and parts return via UPS ground service other delivery options to be billed to the customer e Replacement printer provided within one business day if requested This service will become available one week after the platinum plan begins The following items are not covered by the service plans e Preventative Maintenance the customer is responsible to provide a reasonable level of preventative maintenance as described in section 9 of this manual e Negligence parts damaged by misuse or negligence including damage due to defective ticket stock is not covered e Pre existing conditions all printers must be in good working order prior to entering the plan The customer will be invoiced for any parts and repair work needed on printers which were defective prior to the start of the maintenance plan BOCA reserves the right to make this determination unilaterally e Incoming Shipments the customer is responsible for shipping charges to BOCA Please visit the link below for the latest pricing on our service plans www bocasystems com serviceplans html Click here to return to gt Table of Contents 51 APPENDIX I TECHNICAL SUPPORT Please go to the link below if you require technical support with your BOCA printer There is no fee for init
27. ate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s expense Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation NOTE This unit was tested with shielded cables on the peripheral devices Shielded cables must be used with the unit to insure compliance WARRANTY INFORMATION BOCA warrants the equipment manufactured and sold by it to be free from defects in material and workmanship under normal use and service for a specified period of time Parts damaged by negligence or misuse bad ticket stock improper operating conditions etc are excluded from this warranty Warranties for printers are 1 year from date of shipment NOTE The print head is a consumable part and is warranted for 90 days Spare parts carry a 90 day warranty Tickets are warranted under proper storage conditions for a period of 3 years All warranty work is to be performed either by BOCA or by an authorized BOCA service center Shipping charges to the repair center are the customer s responsibility BOCA will pay for the equipment s ret
28. ay be done using our Configure and Test program for Windows or Customer program for MAC see Appendix F The printing of a ticket via this program will confirm it is communicating with the printer To use the wireless capabilities in FGL and PCL 26 46 model printers equipped with a wireless interface it will first be necessary to setup the printer with information and security settings that match the wireless settings of the local wireless server router To configure the printer with the correct security settings it is necessary to acquire these settings directly from the wireless server router or see your network administrator Also to initially configure the wireless settings it will be required to temporarily connect a cable between the printer and the host computer We recommend that the Wi Fi be configured by either your system administrator or IT support staff The below steps walk you through the Wi Fi setup in the Infrastructure mode The Wi Fi router must be configured to support an IEEE 802 11b Wi Fi device Printers manufactured after April 2014 are able to support an IEEE 802 119 Wi Fi device 1 The printer will need to be connected to the host computer via a cable parallel serial USB or optional Ethernet if your printer has it For initial install the printer must be as close as possible to the Wi Fi router itself This will ensure maximum single strength Once you have confirmed the Wi Fi is operational the printer may be moved to
29. cessfully Introduction Read Me License Destination Select Installation Type The installation was successful Installation Summary The software Was installed 11 Click on the System Preferences icon that is located on your taskbar 12 amp Scan icon System Preferences P Show All Q Personal p G 6 General Desktop amp Mission Language Security Spotlight Notifications Sereen Saver Control amp Text amp Privacy No printers are available Click Add to set up a printer Hardware m Q TT CDs amp DVDs Displays Energy Keyboard Trackpad MRSIa Soms B U O N Saver Internet amp Wireless Default printer Last Printer Used iCloud Mail Contacts Network Bluetooth Sharing amp Calendars Default paper size US Letter System L a u b Users amp Parental Date amp Time Dictation Time Machine Accessibility Startup Disk Groups Controls amp Speech i id Click the lock to prevent further changes Your Print amp Scan may vary from what is shown in above image 47 13 Connect the USB cable to the host computer power on the printer and go to step 20 If you are not connecting to the printer via a USB cable but via an IP address Ethernet or Wi Fi go to the next step 14 The IP address of the printer is found on the self test ticket that is printed when the TEST button is pressed 15 Click on the button in the Printer amp
30. dpi FGL printer 27 EXCELLENT PRINT s iii Print any bar code YAINTad 138V1 3 1433911 aa LTaMLSOno SH1 8988188886 SH2 11661111 SH3 BBBBBBBB LEFT 1 RIGHT B Script printing 445 now standa High density printing is clear and readable High paskak Seine ing is clear and readable Leg 8cL 3009 MAUNA 333HHANH 5431137 390 1d SOYNONYT LSOHS ATGN3I2Q4 6 3002 AINO LAAITL LS3l dIOA BOCA 1 Above sample FGL ticket was printed on a 3 25 x 8 receipt ticket using an ADJW 3 25 200dpi FGL printer Your sample printout may vary due to ticket width and length Click here to return to gt Table of Contents 28 APPENDIX D DOWNLOADING SOFTWARE COMMANDS For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below This is best done using our configure and test program for Windows see Appendix F or our customer program for MAC see APPLE MAC BASED SYSTEM If needed the printer may be defaulted back to it s originally factory settings as follows With the printer powered off hold down the TEST button and then power up the printer Keep the TEST button held down for 10 seconds and release the printer will reset at this time Once you have your interface or driver selected then clicks on the Enable FGL for PCL button For the MAC customer program under the Select Printer Operation choo
31. erial for future use Remove the printer and accessories from the box and inspect for obvious damage If damage is noticed please report it immediately to BOCA Email cathy bocasystems com Tel 561 998 9600 Fax 561 998 9609 The following items should be in the box a Ticket Printer b 24VDC power supply c ACcord b Hopper if applicable d Interface cable optional e Mounting Plate optional Shown with optional hopper Click here to return to gt Table of Contents 3 0 Important Safety Information WARNING The appearance of this symbol indicates the proximity of an exposed high voltage area Please follow all directions carefully for your personal safety You must read the following safety information carefully before working on the printer As a safety precaution all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer Following any procedure requiring the removal of covers and or doors please verify that they have been properly attached and fastened prior to operating the printer WARNING Provide an earthing connection before the mains plug is connected to the mains And when disconnecting the earthing connection be sure to disconnect after pulling out the mains plug from the mains WARNING Power Cord Set This must be approved for the country where it is used U S A and Canada The cord set must be UL approved and CSA certified
32. evices for quantitatively measuring the abrasiveness of a given ticket Fortunately we have developed a slightly subjective but effective method of weeding out overly abrasive ticket stock ELECTRICAL Each heat element dot on the print head has a theoretical life expectancy of 100 million activations This is based on the assumption that each activation will cause the dot temperature to approach the dots maximum recommended temperature Running at lower temperatures will increase the theoretical life expectancy while slight temperature increases will seriously exponentially degrade the head life The thermal paper can affect the electrical head life in two ways Insensitive slow papers will typically encourage the user to increase the voltage to darken the printed image This will directly increase the head temperature resulting in reduced head life Additionally the higher temperatures will frequently cause the ink to peel off the ticket and deposit onto the print head The ink debris will disrupt the normal transfer of heat from the head to the paper This further increases the head temperature above the desired level The use of non thermal inks and or non top coated papers also will cause the ink to release and deposit on the print head SPECIFICATION Based upon the above technical information BOCA has always tried to encourage our customers to use the proper thermal papers to maximize the life of their print heads BOCA provides an extens
33. f 1 Ona Windows XP system go to the Printer and Faxes page and on a Windows 7 system go to the Devices and Printers page My Documeni ts B My Recent Documen ts gt oy My Pictures e My Music re My Computer Windows Media Player P Control Panel 3 Windows Messenger et Program Access an Defaults Tour Windows xP AM Files and Settings Transfer amp D wizard eB HyperTerminal All Programs b Google Earth IDAutomation Barcode Label 1 b B Log Off Windows XP oe 7 2 When the Printer and Faxes or Devices and Printers page comes up right click on the BOCA driver that is being used When the drop down window pops up left click on Properties XP or Printer properties Windows 7 Your selection of driver may vary from what is shown in the below images Sa gt Control Panel v Hardware and Sound Devices and Printers gt o File Edt View Favorites Tools Hep IS Add a device Add s prnter See what s printing Print server properties ki 2 Search E Folders FHG Address S Printers and Faxes Boca POL 26 46 300 DPI Copy T Q Boca POL 26 46 300 DPI Ma 7 A Rood DELL 200SFPW DELL E2011H De aa tes a P J USS Mouse TED PC Set as Default Printer K Printing Preferences Generic f Text Only from 4 Printers and Faxes 11 gt TED PC Read Pause Printing amp x amp U G 2 LE K Y Hotti Sharing bt1x from TED PC i 7 gt _ Use Printer Offline 1 F OH
34. f this ticket confirms the print driver is communicating with the printer BOCA SYSTEMS 46 200 1 Job Your driver type may vary from what is shown in above image Below are some samples printouts for reference only and your test page may look different 49 ecia Dimensions X inches 21 6 x 279 millimeters Media Limits 0 01 x 0 03 to 29 x 11 8 j Driver Name l Pierer etsin Descriptio ee so Location h E S e Make and Model BOCA RON BPI 2 06 ramer Name Description Location Make and Model 2146x 279 Ook Media oe paises ime PD ches Ox1to216x millimeters Driver Name boca463a ppd Driver Version 2 06 CURS 1 6 2 Printer Test Page Above is from a 300DPI FGL printer with 3 25 x 6 5 stock If you were not able to install the BOCA print driver using the above steps please take a screenshot of the printers and drivers dialog and attach it to the support form located at www bocasystems com onlinesupportform html Click here to return to gt Table of Contents 90 APPENDIX H SERVICE PLANS For enhanced warranty coverage or out of warranty printer we offer two types of service plans GOLD SERVICE e Printer repair at BOCA facility 8 business day turnaround e Replace defective parts ship within one business day customer must return defective parts e Free printer and parts return via UPS ground service other delivery options to be billed to the customer
35. g bracket forward or backwards to achieve the desired cut or tear location On a Lemur with auto cut the cut position should be a 1 16 1 8 away from the ticket perforation On a Lemur without auto cut the ticket perforation should line up with the edge of the cabinet or top plate If you are not able to get the desired cut position make sure your ticket stock was manufactured to proper specifications Once a year the opto eye should be blown off with air This interval will vary depending upon the environment and the quality of the ticket stock Click here to return to gt Table of Contents 8 1 2 Load SQ Opto The load SQ opto is responsible for letting the printer know when it has paper stock loaded in the printer Once a year the opto eye should be blown off with air This interval will vary depending upon the environment and the quality of the ticket stock X k e e Sa Sa ty ty fe oy 4 aft ve Wy i Ze u amp A a Click here to return to gt Table of Contents 12 8 1 3 THERMAL PRINT HEAD The print head should be cleaned periodically to prevent debris from building up on the print element The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area Excessive dirt build up on the print head will result in reduced quality Continuing to run the print head in a dirty condition will reduce its life expectancy as it is u
36. he printer 11 via Ethernet or Wi Fi then skip to step 13 Depending on your system a notice box similar to the following picture should appear Click on the Click here for status This will enable to see the status of the driver software installation Installing device driver software gt Click here for status Ins Image is from Windows 7 The below Driver Software Installation pop up window will show up on a Windows 7 system No action is needed 3 Driver Software Installation Installing device driver software FGL46 Thermal Printer Searching Windows Update Obtaining device driver software from Windows Update might take a while Skip obtaining driver software from Windows Update If the below window shows up just click on the Yes button Driver Software Installation A Do you want to skip getting driver software from Windows Update Windows Update provides the latest available driver software which may work better for your device You can check Windows Update later for the latest driver software If you skip your device may not function at all 34 12 The correct USB Printing Support and drivers will automatically install The image below is of a 200dpi driver being installed on a Windows 7 system The driver name may vary due to the printer s DPI and logic board level Go to Page 6 3 Driver Software Installation Your device is ready to use USB Printing Sup
37. host computer that you have the Configure program loaded onto Make sure that the printer has stock loaded and it ready to go A printer is ready to print when it is able to print out a self test ticket by depressing the TEST button If you are not able to get a self test ticket then see section Installation to make sure you have the printer properly setup On your Window s desktop click on the START icon and then click on PROGRAMS to see all your computer s programs Find Boca Systems and click on Boca Configure and Test Once the program is running click on the Select A Printer drop down arrow and you have to choices Printer Interface if your connecting through a Parallel Serial Ethernet or USB HID mode go to step 4 Print Driver if you re connecting via a print driver go to step 5 Once the program is running click on the Select A Printer drop down arrow and choose Printer Interface You will want to choose the interface connection that you have the BOCA printer hooked up to then click the OK button Go to step 6 If you are connecting via the Ethernet port then in the IP Address box type in the printer s current IP address The printer s current IP address is printed on the self test ticket when the test button is pressed When tying in the address don t include the leading zeros If IP 189 010 000 002 then type in 189 10 0 2 Click on the Connect button Choose Interface for communication EJ
38. ial email Support www bocasystems com onlinesupportform html PHONE EMAIL SUPPORT BOCA provides free technical support via email for all printers under warranty or service contracts Phone support may be provided for covered printers at BOCA s sole discretion as needed Email support for non warranty non contract printers is billable at 100 00 per incident However BOCA may at its sole discretion choose to waive this fee for customers in good standing Phone support for non warranty non contract printers will be billed at a rate of 100 00 hour for Level 1 support and 200 00 hour for Level 2 support Billing time will be rounded up to the nearest hour A valid credit card number is required for phone support payments Click here to return to gt Table of Contents 52
39. image 2 You may see the below screen show up your desktop screen This is normal If the screen shows Press any key to continue then press any key copied copied copied copied copied copied copied copied copied copied copied copied s gt copied copi Processing inf C WINDOWS system32 cmd exe pied PnP Utility boca inf Driver package added successfully Published name otal attempted oem8 inf i umber successfully imported 1 any key to continue ey os Connect the USB cable to the host computer and power on the printer If you are connecting to the printer via Ethernet or Wi Fi then skip to step 7 Click on the device icon that shows up task bar Click on this on your desktop driver being installed The driver name may vary due to the printer s DPI and logic board level The correct USB Printing Support and drivers will automatically install The image below is of a 300dpi 40 Installing Boca FGL 26 46 300 DPI Installing device Please wait while Setup installs necessary files on your system This may take Please wait while Setup installs necessary files on your system This may take inutes everal minu several minutes A 2 s 6 The above screens will disappear once the driver is installed Go to page 12 Steps 7 through 18 are for Ethernet or Wi Fi connection only 7 The self test ticket that is printed when the TEST button
40. ive series of papers which meet the above criteria for low abrasion and high sensitivity We have also tested and approved a number of Ricoh thermal papers which meet our criteria While we have not had the opportunity to test other manufacturers thermal papers we feel confident that other papers manufactured with the above goals in mind should be acceptable for use in our printers The following list of papers have been approved by BOCA 200 dpi usage BOCA T4 T5 T7 LCS and SKI10 200 and 300 dpi usage BOCA HS7 M7 HS5 M10 SKI14 Please note that the 300 dpi papers may be used on 200 dpi printers In fact doing so will allow the user to decrease the head energy thereby increasing the electrical life of the head DO NOT use 300 dpi heads with 200 dpi paper Click here to return to gt Table of Contents 8 0 Maintenance and Adjustments Your ticket printer is solidly constructed and has been designed for high volume use It requires minimal care to provide maximum service WARNING The appearance of this symbol indicates the proximity of an exposed high voltage area Please follow all directions carefully for your personal safety You must read the following safety information carefully before working on the printer This section provides an overview of printer maintenance including part alignments adjustment and replacement For discussion purposes the printer consists of three major modules or assemblies e Paper guide and
41. lease refer to the Ethernet section of our FGL Programming Guide Index Windows Internet Explorer Sel Go E rupunooo a921 F 2 26 eoose Jle moa ps gt w i Index fey mm v Page gt iG Tools Boca Systems Printer Configuration Page Firmware IFGL 26F13 COM 26F13 SBO2 Serial number 208377 On Time 000 00 02 25 d h m s MAC ID 00 0D 71 03 2B F9 FACTORY MENU items withan should not be changed or selected without first consulting Boca Systems BAUDRATE 9600 N8 1 MINI MICRO MICRO PRINT SPEED 3 v jj Si NO STATUS Deere ae TRANSPARENT r y lma TICKET TYPE SPECIAL TICKE ENABLED LESBER KARE NO PAPER MODE NO P EE HEAD DPI 200 SPECIALHEAD NO v PATH TYPE PATH M BUFFER MODE MULTIPLE MOD CLEAR DEFAULT v 16 i 16 DOWNLOAD NO v SETTINGS YES v CUTI COUNT 16 _ 1 200 CUT2 COUNT 16 1 200 2 SIDED rn ra TT PRINTER NO PARK TICKET NO TICKET MODE MULTIPLEY PRINT MODE THERMAL PRINT T FLASH ACK m z SOFTWARE vw v v I F Sr IS oe SKI MODE NO o JEA RA NO BI P PPF Tp o e gt d a v x x DIRECTIONAL NO TEST TICKET STANDARD ca No USB YES FONT Pe HIGH SPEED I v w v v o 5 LNONE ACKNOWLEDGE N
42. led for this printer You can use or replace the existing driver Boca FGL 26 46 300 DPI e Add Printer Which version of the driver do you want to use Windows detected that a driver s already installed for this printer Do you want to keep the existing driver or use the new one Keep existing driver recommended Use the driver thet is currently installed recommended O Replace existing driver Replace the current driver Windows XP Your driver name will vary from what is shown in above images Nindows 7 21 When the printer name menu comes up you may keep the default name or type in a different name Click on the Next button GO EA Add Printer Type a printer name Name Your Printer You must assign a name to this printer Type a name for this printer Because some programs do not support printer and server name combinations of more than 31 characters it is best to keep the name as short as possible Printer name Boca FGL 25 46 300 DPI This printer will be installed with the Boca FGL 26 46 300 DPI driver Printer name Boca FGL 26 46 300 DPI Copy 2 Do you want to use this printer as the default printer O Yes G No Windows 7 Windows XP Your driver name will vary from what is shown in above images 22 When the Printer Sharing menu comes up you may choose to share this printer or not Click on the Next button Add Printer Wizard Printer Sharing You can share this printer with
43. nable to diffuse its heat properly The thermal print head can be removed for cleaning or replacement as follows 1 Make sure power is off and the AC cord is disconnected from the printer 2 DO NOT UNPLUG CABLE FROM PRINT HEAD 3 Lift up on the cam lock assembly located above the head mounting block or plate to remove pressure from the thermal head Photo A 4 Lift up on the head mounting plate thermal head to remove Photo B 5 Clean the thermal print head surface the side that makes contact with the paper with isopropyl alcohol Photo C 6 Install the head by reversing the above procedures 7 Restore pressure to the head by pushing down on the cam lock assembly 8 The printer in now ready for operation If the print quality is still poor then the thermal head needs to be replaced 9 To replace print head remove ribbon connector from print head and then remove print head from mounting plate by removing two Philip head screws R e h H i Plate Photo A Le aes Bates 4 y s s v lt a i af l 4 3 pet lt F i Pi gt i f EEAS DRAE S 1 ons q at ae O Ags g i a a ee ae te a os oe V Clean This Surface IISKIKKR i J 13 8 1 4 Platen Rubber Driver Roller The Platen rubber drive roller should be cleaned once a year to prevent paper dust from building up on the roller NOTE The platen may require more frequent cleaning in dusty enviro
44. nments or when using inferior ticket stock 1 Make sure power is off and the AC cord is disconnected from the printer 2 Unlock the cam lock lever and remove head mounting block plate Refer to section 8 1 3 Thermal Print Head 3 Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller 4 Clean only the part of the rubber roller where the ticket stock makes contact with 5 Rotate the rubber roller clockwise a little and repeat step 4 continue in the same manner for one full revolution of the rubber roller 6 Install the head mounting block plate and lock the cam lock lever back in place Printer in now ready for normal operation w td z Q w lt 4 te 4 I Seg Zi X ec 3 r gt P a 4 A 4 gt Click here to return to gt Table of Contents 14 8 1 5 Ticket Width Adjustment To adjust the paper path for use with a different ticket width adjust the slider bar to the fully open position Insert your ticket stock into the paper guide Adjust the slider bar down to the proper ticket width making sure the bar is not too tight against the ticket The ticket should move freely in the paper guide Slider Bar NOTE stock must go under the slider 3901S 19X91 L Load your stock towards this side and below this metal plate I d Ty a TP re Res P ua aa I I r K n l I 713 The slider ba
45. ns 3 pata dept e Header hh 200 DPL on TED PC kbksiszerFrtes slnhormas IUUWI A 38 pm Wibro tter Time 3 r Computer name TE FEL 26 40 C00 ORE SL 2 4 taqO0 MF Color support B009 Port name s W Data format Share name IDRVL Driver name ca2 Omata file a file IDRVpHelp file UN 00 Driver version 6 naows nvironment Wt seg tihtlidripnen files u RAN oh GONE Cyr a _ WINDDK Z a A a ee Z Above is from a 200DPI FGL printer with 2 x 5 5 stock Winds Printdi congratulations aA or neat oan read tdi yoi eoet jet 300 DPI on TED PC yourte rhi iieo amt por tbeskow idegecribes I 202 submitted Time 3 39 46 PM 9 38 Computer name TED PC DO Printer name Boca FGL 26 46pB DO printer model Boca FGL 26 46DBi Color support No Port name s USB008 Data format RAW Share name Driver name UNIDRV DLL Data file boca300 GPD config file UNIDRVUI DLL Help Tile UNIDRV HLP Driver version 6 00 Environment windows x64 ivar Additional files used by this dr aS Byboc L0Oididows S 66 Hen DOs EBRD AEN W1nDDK 253 YUN TRES WDiridows G65 Hen72o05 EBRD R IXE win7_rtm 090713 1255 253 STDNAM6IGRBVs system32 spoo NDR1X61 253 STDETYRE rqlnuws system32 spoo DRIXE 253 STDSTHaM retiws system32 spool DRIMG 253 STDSCHUK ratows system32 spoo DRIXE age This is the end of the printer fi Above is from a 300DPI FGL printer with 3 25 x 6 5
46. nter Type a printer hostname or IP address Device type TCP IP Device Hostname or IP address Type_IP_address_here Port name Query the printer and automatically select the driver to use Windows 7 Cancel Windows 7 system will show the below screen no action is needed For both XP and Windows is may take a few minutes for the system to move on to the next screen This will vary depending on system and Network speeds we Add Printer Detecting TCP IP port Detecting the TCP IP port Windows will automatically move to the next page when the detection is done a Noty Canca Windows 7 18 When the Additional Port information menu comes up click on the Next button XP When the Wizard menu comes up click on Finish Additional Port Information Required RS The device could not be identified w The detected device is of unknown type Be sure that 1 The device is properly configured dab Add Printer 2 The address on the previous page is correct Either correct the address and perform another search on the network by returning to the previous wizard page or select the device type if you are sure the address is correct Device Type Standard Generic Network Card Custom Windows XP Additional port information required The device is not found on the network Be sure that If you think the address is not correct click Back to return to
47. onnection CPU IN 3 CPU OUT2 RDY 1 RJ12 Connector TYPICAL DB9 to RJ12 PIN CONNECTIONS 9pinhost BOCARJI2 _ 6 1 RDY 6 j OS l USB USB 2 0 compliant devices ETHERNET Optional is a standard RJ45 Ethernet cable connection WI FI Optional is compatible with 802 11b g Wi Fi router and supports security settings WEP WPA WPA 2 BLUETOOTH Optional may be ordered as Classic or Low Energy LE Click here to return to gt Table of Contents 7 0 Thermal Paper Theory amp Specification Refer to the BOCA Systems website at www bocasysiems com THERMAL TICKETS section for the most current paper specifications The print head s life expectancy is composed of both a mechanical and an electrical component Both of these factors are strongly influenced by the quality of the thermal paper used MECHANICAL The print head has a theoretical rating of 60 kilometers This number is based upon the assumption that the head will be used with a good quality top coated thermal paper Uncoated and poorly top coated thermal papers are abrasive to the print head and have been found to wear through the head after less than one kilometer Other factors which may contribute to premature mechanical wear are the use of non thermal inks and stray metallic particles stuck in ticket perforations Certain inks colors such as opaque white which contains titanium dioxide are also highly abrasive Unfortunately there are no available d
48. or the USB HID amp Ethernet based program cust_driver_mac for the print driver based Proceed to step 5 4 Once the Customer MAC Test Tool is running click on the Select Printer Interface drop down arrow You will want to choose the interface connection that you have the BOCA printer hooked up to then go to step 6 If you are connecting via the Ethernet port then in the IP Address box type in the printer s current IP address The printer s current IP address is printed on the self test ticket when the test button is pressed When tying in the address don t include the leading zeros If IP 189 010 000 002 then type in 189 10 0 2 Click on the Connect button The Message section will indicate that connection has been made Go to step 6 Boca Systems Customer MAC Test Tool Version 1 4 USB HID Ethernet Pig Connect Disconnect Choose a Boca Systems printer interface from the drop down list above No Boca Systems USB printers found in HID mode Enter an IP address and then click the Connect Button 5 Once the Customer USB Drivers program is running click on the Pick A Printer button You will want to choose the driver you re using for the BOCA printer Boca Systems Customer USB Driver Program Version 1 4 Print Printer BOCA SYSTEMS 46 200 Presets Standard ter PDF v9 Preview Cancel gt k w h WAY Your selection of drivers will vary from what is shown in abo
49. ove Windows 7 64 bit image 5 You may get a security warning asking Do you want to run this file or something similar Click on the Run icon 6 You may see the below screen show up and then disappear from your desktop screen This is normal If the screen shows Press any key to continue then press any key C Windows system32 cmd exe H P f CiN 7 For 64 bit systems please go to step 10 For 32 bit system continue the steps below 33 8 9 When the following dialog is seen click on the Next button Boca Systems Printer Driver Installer Welcome to the Boca Systems _ Printer Driver Installer 9 f This wizard will install the Boca Systems printer drivers on AF thi i easier F this PC to make printer installation step h ay a lt h When the installer has finished putting the necessary driver files on your system the below menu box will be displayed Click on the Finish button The drivers are now on your PC To _ install USB printer turn it on For other ports use Add Printer Wizard The device driver installation wizard did not update any of your Me software for your hardware devices because it was not better than k the software you currently have installed i a Driver Name Status Boca Systems Inc Print Ready to use 10 Connect the USB cable to the host computer and power on the printer If you are connecting to t
50. port Ready to use Boca FGL 26 46 200 DPI Ready to use Close Above image will vary based on DPI and software level of printer Steps 13 through 24 are for Ethernet or Wi Fi connection only 13 The self test ticket that is printed when the TEST button will show the IP address that the printer has 14 Open up the Printer and Faxes XP or Devices and Printer Widows 7 Menu 15 Click on Add a Printer In XP the Add Printer Wizard show up click on the Next button a XP Click on Local printer attached to this computer b Windows 7 Click on Add a local printer Add Printer Wizard Local or Network Printer The wizard needs to know which type of printer to set up Select the option that describes the printer you want to use m Add Printer w What type of printer do you want to install gt Add a local printer Use this option only if you don t have a USB printer Windows automatically installs USB printers Wen you plug them in Local printer attached to this computer C Automatically detect and install my Plug and Play printer network printer or a printer attached to another computer Adda network wireless or Bluetooth printer Make sure that your computer is connected to the network or that your Bluetooth or wireless printer is turned on To set up a network printer that is not attached to a print server LD use the Local printer option
51. print head assembly e Cutter assembly e Logic board assembly As a safety precaution all service to the printer should be done by qualified persons with power off and the AC cord unplugged from the printer Following any procedure requiring the removal of covers and or doors please verify that they have been properly attached and fastened prior to operating the printer 8 1 Paper Guide and Print Head Assembly The principal function of this assembly is to guide the ticket stock to the thermal print head where thermal printing takes place Additionally this assembly houses the drive platen and ticket positioning sensors If necessary the total assembly may be removed from the unit All replacements and adjustments of the components on this assembly may be done without removing the total assembly The most common adjustments and replacements regarding this assembly follow Click here to return to gt Table of Contents 10 8 1 1 Cut or Tear SQ Opto There is one optical sensor opto mounted on an adjustable plastic bracket The opto controls the cut or tear position Removal or adjustment of the opto should be done without removing the bracket from the paper guide The opto position is factory set and adjustment should normally not be necessary Note Before making any opto adjustments make sure your ticket stock was manufactured to proper ticket specifications To adjust the cut or tear position physically adjust the opto mountin
52. r SQ Opto with air d Check that the platen is clean Consult Platen Rubber Drive Roller section e Replace ticket cut opto f Contact your system provider or BOCA for further assistance PRINTER SKIPS TICKETS AND DIES a See 10 TICKET JAM ENTERING THE CUTTER AREA a Make sure the entrance to the cutter area is not blocked b Make sure the paper guild slider bar is properly adjusted see 8 1 4 Ticket Width Adjustment b Contact your system provider or BOCA for further assistance WI FI WILL NOT CONNECT a Make sure you are connecting to Wi Fi router that supports 802 11b devices The router also needs to support 1 and 2 MBps data rates b On initial setup have the printer as close as possible to the Wi Fi router b Check to make sure you have the correct security values for the Wi Fi router you are trying to connect to b If you have multiple routers change the channel setting to 1 6 or 11 Multiple routers using the same channel will cause connection and drop single issues Click here to return to gt Table of Contents 21 APPENDIX A VERTICAL PRINTER INSTALLATION Prepare the counter top by cutting a rectangular hole in accordance with the dimensions specified for your printer model NOTE The table or counter top must be able to support at least four times the weight of the printer p CQUNTER TOP PRINTER L PRINTER TOP PLATE Vertical Mount Lemur Attach the top plate to the printer
53. r would be crs s located here for 3 25 ticket width Click here to return to gt Table of Contents 15 8 2 Cutter Assembly The optional BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor The cutter requires no adjustments and is rated for approximately 750 000 cuts Please be aware of the following Wait five seconds before feeding ticket stock into the printer after power up During this time the cutter knife will move up and down If ticket stock is fed into the printer before five seconds a ticket jam could occur The cutter area should be blown out with air periodically to prevent debris from building up inside the cutter area The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of paper dust entering the cutter area If the printer will be used with ticket stock that has a thickness greater than 008 then the cutter speed needs to be changed to SLOW Please contact BOCA for documentation to make this change If the cutter speed is not changed to SLOW then the printer will not work reliably with said stock if Click here to return to gt Table of Contents 9 0 General Cleaning The interior of the printer should be cleaned whenever there is a visible accumulation of dust Use a small vacuum for cleaning Be careful not to jar any of the printer s parts loose 10 0 Logic Board The printed circuit boards
54. ress the center TEST button located on the control panel to print a test ticket The next page shows sample self test ticket printouts e Verify that the printer properly works with your system by issuing a ticket through your computer system You may also use out customer based program to test the printer independenily of your ticketing system see Appendix C You may now install the printer in its permanent location Adequate room should be provided behind the printer for the smooth feeding of ticket stock Please do not prevent the ticket hopper horizontal models from operating by touching tickets during the printing cycle Lemur cover removal The cover may be removed by depressing the cover lock tab that is located on top of the cover Slide the cover off VOID TEST TICKET ONLY TICKET amp LABEL PRINTER CODE 39 ih BAUDO RATE 9680 N 6 1 PRINT SPEED 3 po gt seq Aue 1uTuad 200 DPI MINI TOF Ale TOFF 0 GOFF 8 LPTIX 89 S3A e037 WUNS AMDH3H X3 gbl1 0D0 OOO 0TD sABM3169 0 0 0 0 118805S 00 00 00 T2 00 09 OOv Ju l 090 OOO STE 00 dl SJA s 13N8DH12 S01 001 00 000 sJBH11 ND Above sample was printed on a 2 x 5 5 concert size ticket ON H100110188 amp Tb BSZT WSs 3384 XWH S3 SOF WVNE ABOMDY X3 Ll B00 000 010 sAunazivo 0 0 0 0 s13N080S 00 05 88 12 00 DD 008 JUN gel 0009 000 OTS sO Q 08 dI SJA s13N33H13 S0 09 00 000 z3811l NO 908S YYN97 193 V208
55. rrently installed recommended Replace the current driver Net Cancel 17 When the printer name menu comes up you may keep the default name or type in a different name Click on the Next button Type a printer name Printer name This printer will be installed with the Boca FGL 26 46 300 DPI driver Your driver name will vary from what is shown in above images 18 On the last menu you have the option to choice if you want to make the BOCA your default printer Do not click on the Print a test button Click on the Finish button You ve successfully added Boca FGL 26 46 300 DPI Copy 1 C Set as the default printer To check if your printer is working properly or to see troubleshooting information for the printer print a test page Print a test page 43 Windows Test Page The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer You will want to make sure the printer has stock loaded and is able to print a self test ticket when the TEST button is pressed The printing of this ticket confirms that the printer is working properly mechanically If the printer is not able to print a self test ticket then consult the 4 0 Installation section of the user manual www bocasystems com documents lemur_manual pdf 19 1 Right click the bottom corner of the Start screen 2 Click All apps icon 3 Click Control Panel
56. se Enable FGL Commands HP Click on the Yes Click the Yes button and then the OK button OOO FGL Commands Enabled Yes No Window Click on the Send Text button For the MAC customer program under the Select Printer Operation choose Send Text Commands Once the Text Data box comes up you type the text command in the Data input box Then click on the OK button and the text data will be sent to the printer send Text to Printer You may click on the HELP button at any time to open up the help window The CONFIGURATION TEST TICKET SUPPLEMENT section of the FGL programming quide shows all of the commands necessary to access the operator control panel functions Click here to return to gt Table of Contents 29 APPENDIX E CONFIGURE WI FI CONNECTION To use the wireless capabilities of a printer equipped with the optional 802 11b wireless interface Wi Fi it will first be necessary to setup the printer with information and security settings that match the settings of the IEEE 802 11b compatible wireless server router you are connecting to Printer purchased after April 2014 is able to support IEEE 802 11g compatible wireless server router Our Wi Fi printer is designed to work with a wireless router To initially configure the wireless settings it will be necessary to connect to the printer via the Parallel RJ12 USB or Ethernet if so equipped interface using a Windows or MAC based system This m
57. ter settings With the printer powered off hold down the TEST button and then power up the printer Keep the TEST button held down for ten seconds and release c Contact your system provider or BOCA for further assistance POOR PRINT OUT light print out a Try a different stack of ticket stock b Make sure the print head cam lock assembly if fully locked in the closed position c Clean print head Consult Thermal Print Head section For Lemur R see Thermal Print Head d Adjust print intensity setting via software command see Appendix D e Replace thermal head f Contact your system provider or BOCA for further assistance 20 10 11 12 13 POOR PRINT OUT white voids in print out a Clean print head Consult Thermal Print Head section For Lemur R see Thermal Print Head b Replace thermal head c Contact your system provider or BOCA for further assistance NO PRINT OUT a Try a different stack of ticket stock b Check head cable for electrical connection at both ends c Check to make sure head cable is plugged in properly into the thermal head d Replace the thermal head e Contact your system provider or BOCA for further assistance PRINTER SKIPS TICKETS WHILE PRINTING a Check position and quality of black mark on the ticket stock b Make sure the paper guild slider bar is properly adjusted see 8 1 4 Ticket Width Adjustment c Clean off opto eye see see 8 1 1 Cut or Tea
58. the previous page Then correct the ure the address i address and perform another search on the network If you are sure device type below Device Type is correct select the Standard Generic Network Card 4 Custom L Cancel Windows 7 19 When the Install print driver menu comes up Under Manufacturer select Boca Under Printers select the driver that matches your printer s protocol FGL or PCL and DPI Click on the Next button Add Printer Wizard Install Printer Software The manufacturer and model determine which printer software to use I e Select the manufacturer and model of your printer If your printer came with an installation Sa disk click Have Disk If your printer is not listed consult your printer documentation for compatible printer software I Manufacturer A AST AT amp T Boca Brother Bull F This driver is digitally signed Tell me why driver signing is import Windows XP Sof Boca FGL 24 44 600 DPI Printers EW Boca PCL 24 44 300 DPI Eff Boca FGL 26 46 200 DPI EM Boca FGL 26 46 300 DPI TS ems anun Windows Update Have Disk v ant lt Back Next gt Cancel G A Add Printer Install the printer driver Choose your printer from the ft Click Windows Update to see more model 36 20 When the version driver menu comes up click on the Next button Use Existing Driver driver is already instal
59. ther options Select a shared printer by name Example computername printername or http computername printers printername printer Add a printer using a TCP IP address or hostname Add a Bluetooth wireless or network discoverable printer Add a local printer or network printer with manual settings Next i Cancel J 12 Under Device type select TCP IP Devices Type in the IP address that is shown on the self test ticket in the Hostname or IP address field When tying in the address don t include the leading zeroes If IP 189 010 000 002 then type in 189 10 0 2 You also have the option of typing ina specific Port name or leave as the IP address Click on the Next button Type a printer hostname or IP address Device type TCP IP Device Hostname or IP address Type IP_Address Here Port name L Query the printer and automatically select the driver to use 13 The below screen will be displayed no action is needed It may take a few minutes for the system to move on to the next screen This will vary depending on system and Network speeds Detecting TCP IP port Detecting the TCP IP port Windows will automatically move to the next page when the detection is done a Net 14 When the Additional Port Information menu comes up click on the Next button Additional port information required The device is not found on the network Be sure that
60. ty Enable with DHCP IP m ua E E O 1A2B3C4D5E6F 12345678901234 JA2B3C4D5E6F 12345678901234 i e O Ou rrra The printer will reset Depending on your operating system this rest may happen less than 60 seconds or as long as 5 minutes Upon re initialization it will establish wireless communication with the local network Depending on your network a connection can be established in less than 60 seconds or as long as 5 minutes If it fails then see item 13 on the Troubleshooting Guide Press the TEST button to print out a self test ticket This ticket will show the IP address that was acquired by the printer You may use the configuration and test program to test this interface connection You would run the program like you are connecting to an Ethernet printer and enter in the IP address that is shown on the self test ticket Please go to the link below if you need assistance in configuring your Wi Fi connection www bocasystems com onlinesupportform html If your printer has an options Ethernet port then this port will be disable while the printer is in Wi Fi mode The printer is not able to run both Ethernet and Wi Fi at the same time If you need to go back to using the Ethernet port then the Wi Fi needs to be disable This may be done by repeating the above procedure but at step 4 choosing Disable Wireless Click here to return to gt Table of Contents 32 APPENDIX F WINDOWS USB DRIVER INST
61. urn via ground service Please go to the link below if you have any reported issues with your new BOCA printer www bocasystems com onlinesupportiorm htm Equipment damaged in shipping should be reported immediately both to BOCA and to the shipper EXTENDED WARRANTY PLAN BOCA offers extended warranty plans for all printer models These plans cover all parts and labor All labor is to be performed at the BOCA facility Equipment damaged by misuse or negligence including damage to print heads caused by defective ticket stock is excluded from this extended warranty The customer at its option may request BOCA to ship individual parts to expedite simple repair procedures In certain cases where the customer is unable to wait for the normal repair cycle BOCA will ship an exchange printer within one business day after notification by the customer All freight charges are the responsibility of the customer Click here to return to gt Table of Contents 1 0 Introduction The Lemur C printer is a direct thermal ticket printers that may be purchased with optional integrated cutting mechanism This manual will provide the user with general information regarding printer set up configuration and troubleshooting Please read the important safety information section before installation is conducted Review the programming guide for additional details 2 0 Unpacking the Printer The printer is shipped in a ruggedized container Please save packing mat
62. using only the supplied mounting hardware Insert the printer with the top plate attached into the countertop cutout Attach the power cord and the interface cable to the printer Turn the power switch to the ON position The printer is now ready for ticket stock to be loaded Click here to return to gt Table of Contents 22 APPENDIX B ETHERNET PARAMETERS General Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer s serial number All Boca printers are factory configured in DHCP enabled mode Exceptions may be made by special request If the printer is unable to get a dynamic IP address from the customer s network in the allotted time period about one minute it will default to the 10 0 0 192 address You can select a different fixed IP address either via a Web Browser see below or the printer s control panel if your printer has an optional LCD display ETHERNET Quick Installation Guide Connect the printer to your network the IP address will be automatically assigned by your DHCP server Load tickets into the printer Wait one minute to allow assignment of IP address Print a test ticket to identify the printer s IP address Ping the printer Open your web browser and type the printer s IP address to review its configuration page see below image If you are going to set a static IP address then you will need to change the ETHERNET setting to YES If you experience any problems p
63. ve image 26 6 Now click on the Select Printer Operation drop down arrow and chose Print a FGL Test Ticket If your printer had HP firmware then chooses PCL Test Ticket He Boca Systems Customer USB Driver Program Version 1 4 Print a FGL Test Ticket Bg Boca Systems Customer MAC Test Tool Version 1 4 USB HID PES a a Printer Ses HID Status ID Statu rm I BOX FGL Test Tickets o wass i w own list above Standard C Other e FGL Test Tickets ws C Standard No Line C Standard New Line io Seiki D other anufacturer Serial pe Number lt A N z 4 Z22223 C MagMini _ Standard No Line J Standard New Line s wa Inc 0000261036 O Configuration CQ MagMini Configuration D Pex Graphics i ies PCX Graphics Driver program Without Driver program 7 You may also print more than one ticket by changing the number of tickets you want to printer See next page for sample printouts LAA JO RULE RCI INC ViEVOUT YOA UTLU k ar ity ad le SSS m Lewal size am ap V 1H a 7 LO q m aem A r I N e N IIIIIIIIIIIIIIIII ENS O O s 2 eO NIA 138V1 3 133011 JALIAMLSOH SH1 BBB1BBBB SH2 1 11981111 SH3 19808888A LEFT 1 RIGHT i uu m Above sample FGL ticket was printed on a 2 x 5 5 concert ticket using an ADJW 2 200

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