Self-catering - TIDIExtra
Contents
1. 2 Setting your prices for a self catering unit for Midweek amp Weekend Rates VI QS To view the offers you currently have please choose from the drop down menu as shown below Select Price Self Catering Weekly Sat Sat Self Catering Weekly Sat Sati Self Catering Midweek 3 Nights Mon Thu Self Catering Weekend 2 Nights Fri Sun Self catering Bank Holiday weekend 3 Nights Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 18 NITB 7 Dinet User Manual Scenario 1 Setting your prices for Self Catering Weekly Sat Sat For this example we will set the month of April 2007 at 250 00 When April 2007 has been selected the screen below will be displayed Select Price Self Catering Weekly Sat Sat ka Product ID zU ma tu i selected pricersj by value ww g change clear a Save price changes will not be confirmed until save button has been pressed Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 19 NITB 7 D net User Manual To begin editing weekly prices for the month of April 2007 press the Shift Key on the keyboard and click on the first Saturday in the month and then select the last Saturday in the month Release the Shift Key and the middle screen below will be visible When you select the relevant dates the boxes in the calendar will turn from Green to white When a price has previou2. You may also wish to consider lowering your normal prices Accommodation can be quite price sensitive and customers will often opt for the lower price especially where the standard and facilities offered by the type of accommodation are broadly similar such as in the Bed amp Breakfast accommodation sector The Internet also makes price and premises comparison very open and transparent Q My self catering premises does not normally accept 2 Night Weekend Bookings or 3 Night Midweek Bookings in July and August but a Saturday has just passed where the property is not booked for that week How can I use TIDInet to help me Log on to TIDlextra or call TIDIdesk and check the price offers that are in place for that week and the following week If there is no midweek price offer in place by say the Sunday then you can add a 3 Night Midweek price perhaps with a slightly discounted rate as this is a last minute availability Similarly if there is no Saturday to Saturday weekly booking in place for the week ahead by the Thursday or Friday of that week you may consider adding say a 2 Night Weekend Price Offer This is a good way of managing yield and making best use of late availability and price discounting Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 29 NITB 7 D inet User Manual Chapter Six Getting More Help TIDIdesk For all queries regarding the operation of TIDInet availability pricing
3. 302 50 302 50 302 50 23 Dat ati 5 302 50 A price increase of 10 has been added to the Self Catering Weekly Sat Sat rate for April 2007 making it 302 50 per week Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 25 NITB 7 D inet User Manual Scenario 3 Selecting the unit that an offer applies to Once all your Prices have been set the next step is to attach these pricing offers to your specific self catering units Without completing this necessary step your premises cannot be bookable online This allows you to exclude certain units that you may not want to sell at a certain rate For example you may have two or more self catering units that you wish to offer at different rates To begin selecting the unit that the offer applies to firstly select the first pricing offer For this example we will select Self Catering Weekly Sat Sat Select Price Self Catering Weekly Sat Sati w Self Catering Weekly Sat Sati Self Catering Weekend 2 Nights Fri Suni Self Catering Midweek 3 Nights Mon Thu Self Catering Weekend 3 Nights Fri Tue Navigate to this part of the Pricing screen Select room types that offer applies to The screen opposite shows that the offer is applied to a 3 Bedroom Unit 3 Bedroom Unit only F 2 Bedroom Unit To select the unit you want to relate a pricing offer to click inside the relevant box and a will appear Mena MESNA
4. It is critical that you regularly keep an allocation of rooms units on TIDInet if you wish to receive bookings though the Internet and TICs Priority will always be given to those premises that provide allocation and a customer cannot check prices and availability if your premises is not displaying allocation If you are not sure whether your property is displaying availability on TIDInet at any time please contact the TIDIdesk TIDInet cannot promise to be a source of bookings or revenue for your business nor can it promise to be the only or main source of bookings to your property What it can do is provide you with a platform to sell and market your premises on line and allow you to provide real time on line availability and prices for consumers to consider and book via the Internet from anywhere in the world Remember TIDinet works by being the central source for bookings and easy on line access to accommodation for visitors to Northern Ireland Understanding Yield Management Yield Management is the concept of managing your stock in a way that maximises your revenues in other words selling as many rooms units as possible at the best price you can get taking into account current trends and market conditions It involves e staying in touch with current levels of interest from the general state of Northern Ireland tourism to tourist attractions or events such as festivals in your area e adjusting your prices to take accou
5. TIDInet allocation and prices by typing information directly into the system using a Personal Computer PC As soon as you send the information it becomes available to anyone accessing the system See Chapter 3 for full instructions e Via TIDIdesk If you do not use a computer you can call TiIDidesk and ask the adviser to change your TiDinet availability and or prices which they will do instantly See Chapter 4 for details Login Details Reminder Password Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 4 NITB 7 D net User Manual Chapter Two Getting Started What type of information will maintain on TIDInet Allocation of rooms or self catering units that you have made available for online or TIC bookings through TIDInet You will need to maintain two main types of information about your allocation e the availability that is the number of rooms or units for which you do not have any bookings and which online customers see as being available to book e the pricing that is the basis on which you charge customers for rooms units Understanding availability You have complete control of how many rooms or units you make available to TIDInet it may be only some of your rooms units or all of them You can change the availability by adding and removing rooms units at any time to suit particular circumstances Tip It is good practice to set up the basic TIDInet availability for your pr
6. ee pee HHH El E a EN EH 8 9 Hoo O C EO Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 13 NITB 7 D inet User Manual Set availability for a number of non consecutive days For this example we will make select every Friday and Saturday in April 2007 Navigate to the screen below accommodation type chosen 3 Bedroom Unit w Product ID on g D e Be a o g cn ho ho oo ho oo ho Oi Di Ap e H Be g a a cn he ho oo ho u g p e g a mm at cn Gy he Fa jin hi uo he co to april 2007 tu g i J Pe Ja We z p x oo he in th g et oo hea on Parlier may 2007 su mo tu we th 1 2 3 aa Oo Do F T E oy ice Boo Gf GO O ta lead Desle a asalan Hoo Gf Oe eA eerie chee Paka Desa Bo Gf GO O ete men feels licen ete Boo O C E Vo Availablity IM RoomstUnits Remaining W Aui Avala biity april 2007 tu mg 4 F J Ja WE 4 lt oo F cm th 5 aa CO 12 Go O 19 Go DD 26 Go E april 2007 th tu o as p ele ou hr So i re Wwe h oo he im ao ff ith s He B 2 Be Ge 2 mm b i ho oo ho DJ ho oo Di ai on Mam s Hoe D 2 Be g hea ho oo ho ou he 0 DJ En Co o Oy later s june 2007 su mo tu we th oi ea Gell Hoe oo C se te O
7. el Click on Ea and the selected unit can be sold at the pricing offer To remove a unit from a particular pricing offer simply remove the by clicking on it and pressing the Save room type Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 26 NITB 7 D net User Manual Chapter Four Reservation via TIDIdesk Help Desk Tip As a TIDIdesk user you may find it useful to read through Chapter 3 even though you will not personally be carrying out the tasks it describes It will help you understand the changes that the TIDIdesk adviser will be making on your behalf and may therefore be useful when you are explaining your requirements How to use T IDidesk For any change that you require to your TIDInet allocation for example room unit availability or pricing you need to do the following Step 1 Make sure that you have the User ID and Password that were given with your manual See Activating your TIDInet membership in this manual You should also have full details of the changes you require to hand before you start Step 2 Call TIDidesk on Freephone 0800 243 860 Opening times Mon Fri 0900 1700 Step 3 Quote your TIDinet security information as requested Step 4 Give details of the changes that you require using the guidance below for changing specific types of information The adviser will make your changes instantly Setting and updating your TIDInet information Before you
8. etc call TIDIdesk on Freephone 0800 243 860 quoting your unique User ID and Password Open Mon Fri 09 00 17 00 Training If you have participated in an online reservations system before or have a reasonable grasp of the Internet you will be able to use TIDlextra Training will be available later in the year when the system is developed further and for those who decide to change from being a TIDIdesk user to a TIDlextra user No training is necessary if you wish to use TIDIdesk to manage your allocation User Manual This User Manual is designed as a training guide and reference manual for all accommodation providers using TIDInet Online support You can download a copy of this User Manual and promotional leaflets for TIDInet in Adobe PDF format by visiting www tidinet com An online training tutorial will also be made available Contacting NITB For day to day maintenance of your allocation and queries about TIDInet operation you should call TIDIdesk However NITB can provide direct assistance with issues such as the following queries related to financial transactions updates or corrections to the details of your premises such as the number and type of rooms or units that you offer uncertainty about what features are will be available with TIDInet if you want to set up pricing offers that are not currently available double bookings for your accommodation Please Contact E Tourism Department Northern Ireland
9. website TIDlextra www tidinet com How do receive bookings If you have a computer and are using TIDlextra you will receive an email containing booking details If not you will receive a text message on your mobile phone You may also choose to receive both email and text message notifications Can add more rooms to my TIDinet allocation If you are expecting increased interest in online bookings for a period of time check your TIDInet availability for the relevant dates If not all of your rooms are currently available to TIDInet you may choose to increase the availability for these dates However you cannot increase your availability beyond the number that is set up on TIDInet as the maximum for each room type This is the actual number of NITB certified rooms in your property and is set up for you in advance by NITB If you now have more rooms for example if you have extended the building contact NITB who will verify the information and make any necessary changes to your maximum availability Can create my own price offers and discounts In future versions of TIDInet you will have the ability to create your own pricing offers and discounts In the meantime you can contact TIDiIdesk or NITB direct if you have any specific requirements Can allocate all of my rooms or units to TIDInet Yes but remember that if you do this it is particularly important that you amend your TIDinet availability every time one or mor
10. 7 june 2007 july 2007 august 2007 september 2007 october 2007 november 2007 december 2007 The following examples are based on a number of potential scenarios including 1 Setting your availability for a self catering unit for a number of consecutive days for example one week 2 Setting your availability for a self catering unit for a number of non consecutive days for example every weekend in any given month Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 11 NITB 7 D net User Manual Set availability for a number of consecutive days For this example we will make changes to the first week in April 2007 The screen below is displayed accommodation type chosen 3 Bedroom Unit v Product ID april 2007 may 2007 june 2007 su mo tu we th TE su mo tu we su mo tu we th Se 1 2 3 4 5 BE 12 7 g 3 10 11 12 MESEC 6 T g 3 5 4 5 Bi T E la 16 17 18 19 wis a Ie Rel E NA Kasi 12 13 14 Ee 22 23 34 25 256 We aan SN Sete anna Ian Net Kakan eclece a keran ae 24 30 oie see ebeg eal eee seen tee ie kontan ee No Avaveanitty E RoomeLinis Remaining W Full Availabilty Save Changes changes will not be confirmed until save button has been pressed Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 12 NITB 7 D net User Manual april 2007 To begin editing your availability press the Shift su mo tu we th Ke
11. NITB 7 D net User Manual soo EE 275 00 ae arina 275 00 300 00 Onm mena Tin 300 00 n e 275 00 april 2007 SU mo tu yi et th april 2007 wa 7 o 300 00 P 300 00 a o 300 00 A price increase of 25 00 has been added to the Self Catering Weekly Sat Sat for April 2007 making it 300 00 per week By Percentage Increase Click on the drop down symbol and select increase as we want to increase the selling price all as we want to increase all of the month of April percentage as we are specifying an increase of 10 in this case increase a Save price decrease Microsoft Internet Explorer us Click on the button and the message opposite will appear Click on and the changes will be made the following screen will be visible YQ Do you really want to modify this price these prices Click on and the second screen below will be displayed note the selected dates have changed from white to green Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 24 NITB 7 D inet User Manual april 2007 TE ae Tk 5 275 00 215 00 375 00 a og 275 00 275 00 302 60 50 a gi 10 be 12 215 00 215 00 275 00 275 00 275 00 30250 SU 15t 16 17 15 Tas aa 215 00 275 00 275 00 9745 00 975 00 275 00 302 50 50 23 25 263 25 275 00 cua april 2007 oe 3 At ct fi 302 450 302 50 302 50 302 50 gt 40 acc 4 302 450 302 50 16 17 19
12. TIDinet Reservations System User Manual amp Self catering Northern Ireland Tourist Board Accommodation Contents Chapter One Introducing TIDinet Chapter Two Getting Started Chapter Three Using TIDinet Reservation System Chapter Four Reservations via IIDIdesk Help Desk Chapter Five TIDInet and Your Business Chapter Six Getting More Help Frequently Asked Questions Glossary Web www tidinet com Tel 0800 243 860 Email tidi nitb com NITB 7 D inet User Manual 21 28 30 page 2 NITB 7 D net User Manual TIDInet Reservations System of the Northern Ireland Tourist Board Chapter One Introduction What is TIDInet TIDInet is NITB s Accommodation Reservations System e With TIDinet you can use the Internet and Tourist Information Centres TICs to sell rooms self catering units offers and packages to online consumers worldwide e You can communicate room unit availability and prices to consumers online including last minute prices and availability reduced prices etc e You can receive online bookings via the Internet in real time e The online booking system is available on several websites including discovernorthernireland com By following links on these sites potential customers can view information about your premises and make bookings What type of accommodation can be sold on TIDInet All property types certified by NITB Why is TIDInet good for my busines
13. Tel 0800 243 860 Email tidi nitb com page 22 NITB 7 D net User Manual Increasing or Decreasing Existing Prices You can increase or decrease room rates in two ways 1 By Value increase or 2 By Percentage increase Select Price Self Catering Weekly Sat Sati ka For this example we Product ID will assume that a avew Self Catering Weekly november 2006 v later Sat Sat rate has been previously set Deve Mensou at 275 for the month su mo tu we th of April 2007 We will increase this rate using both methods Navigate to this set Bi sede Mewarna part of the Set Selling Prices clears save price screen opposite changes vill not be confirmed until save button has been pressed Increase by Value Click on the drop down symbol and select increase as we want to increase the selling price all as we want to increase all of the month of April value as we are specifying an exact value increase Enter the price increase in this case 25 00 Increase all pricers by 23 00 g change a Save price m decrease ine change A button Microsoft Internet Explorer Click on the I and the message opposite will P ne appear 7 J Do you really want to modify this price f these prices Click on kk and the changes will be made the following screen will be visible Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 23
14. Tourist Board St Anne s Court 59 North Street Belfast BT1 1NB Northern Ireland Tel 028 9044 1552 Fax 028 9024 0960 Textphone 028 9089 5512 Email tidi nitb com Website www tidinet com Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 30 NITB 7 Dinet User Manual Frequently Asked Questions FAQs This section answers some common questions about the introduction of the new TIDInet system and also provides guidance on some operational questions What is TIDInet TIDInet is an accommodation reservations system that has been developed by the Northern Ireland Tourist Board for use by the accommodation sector in Northern Ireland The system belongs to NITB It has been developed to ensure that the accommodation sector has access to a flexible and inexpensive online booking system It is available through discovernorthernireland com RTP websites several Tourism Ireland market web sites and will also support bookings in the Tourist Information Centres How do I join TIDInet You can join TIDInet at any time All you have to do is to register with the TIDInet contact centre on 0800 243 860 using a membership User ID and Password that you will receive with your new user manual If you do not already have a UserlD and Password please call 0800 243 860 to reguest an information pack What does TIDinet cost to join If you are an RTP member TIDinet participation is included in your membership fee Ot
15. U mo tu we th TM SU mo tu we ih SU mo tu we th 1 2 3 4 EE EH E E G hE E 3 4 5 G T l T g 9 10 1 nahi E E g augua gau n on nganangana an ta 16 Ear fan Mo a A Men e E Ie ba 20 aa HRHmRHHRHHmHRHHeHHH Nm Ea NON E jos aa w No au iS ar E Ian awwawawa Sawan ACEA aa aoawawanaa ann ete ea kera Redi Jr ena Ikatan mane aa 30 Pen as Yaa E a Hh Kn aa awawwawwa HEH amp 31 EH E Vo Avalabiiy IN RoomsLinits Remaining MB Full Avallabilty Save Changes changes will not be confirmed until save button has been pressed Action Value Select a Date Range L Sun Clion CJTue LI Wed LlThu CIFri C1 Sat E Save Changes Step 4 Choose the first room you wish to make amendment to accommodation type chosen 3 Bedroom Unit max NITE approved 1 3 Bedroom Unit max NITB approved 1 above indicates that 1 is the maximum number of 3 Bedroom Units that have been certified by NITB Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 10 NITB 7 D net User Manual WA N QS The accommodation availability screen displays a three month period the current month plus the next two months If the day you wish to select is not within the i eriod TES ji can navigate to another date by using the button or you can select the specific month using the drop down provided april 2007 t november 2006 december 2006 januare 2007 february 2007 march 2007 april 2007 may 200
16. a ets Fa Hoe oo C ae a Hoo oo C TN 26 ea Hoe oo C Save Changes changes will not be confirmed until save button has been pressed april 2007 tu we th IN eal oe oe eka eile pele o pE Led Lo Lel 2 g 4 iny oo 19 o 26 kas F3 Ja he Li ja april 2007 tu we th Be g Bs En oo ele io he ja be La ja ba Lar To begin editing availability press the Control Key on the keyboard si and select the first day of the relevant period In this instance we have selected Friday 6 April 2007 Keeping the control key held down click on each subsequent Friday and Saturday in the month You will see that when you select the relevant dates all the dates in that range on the calendar turn from Green to white When availability has already been set to 1 or more or Red to white When availability is at zero Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 14 NITB 7 D net User Manual Green to Amber If you have more than one self catering unit allocated to TIDInet and availability has previously been set when you reduce your availability the selected dates in the calendar will turn from Green to Amber and the number inside each date box will be reduced once changes have been saved In this instance as availability was not previously set the selected dates have turned from red to white Once you have selected the relevant
17. can take any bookings via TlDlnet you need to set up the initial availability and check prices for your property TIDIdesk users will normally do this at registration time Tip It is good practice to set up the basic TIDInet availability and check pricing for your property well in advance typically for each calendar year As time progresses you would update this basic information to take account of changes in availability such as bookings cancellations price changes and dates to which you do not want your availability to apply Setting up and amending your room unit availability To set up and amend your availability you will need to provide TIDIdesk with the following information e the type s of room or unit for which you want to set the availability e the dates for which you want to set the availability e the number of rooms or units of each type that you want to be available for online booking on these dates For guidance on when you would update the availability of your rooms or units for online booking via TIDInet see Why would update my availability in this manual Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 27 NITB 7 D inet User Manual Chapter Five TIDInet and Your Business This chapter illustrates how you can use TlIDinet as a marketing and sales tool as well as simply a way to keep track of your online bookings How can TIDinet help me to sell more rooms units Important
18. ch Friday and Saturday for October and November use the calendar function Select a Date Range If you are setting your availability for the first time the action you require is In the Action field select and In the Value field enter the number of self catering unit s you wish to make available in this case it is 1 Select a Date Range From 06 10 2007 ae To 30 11 2007 Value LJSun CJ Mon CE Tue LI Wed Thu Fri F Sat Save Changes Please note that the above dates of 05 10 2007 and 30 11 2007 have been used in this example as they are the first Friday and the last Friday in this date range When selecting individual days check the box beside the relevant day s for this example Friday amp Saturday and a green tick will appear inside the box see above 4 Once a value has been entered and the relevant days have been selected click on Save Changes In this case each Friday and Saturday has been made available in October 2007 and November 2007 equalto QS If you have previously set availability you may wish to increase or decrease the number previously set decrease To do this select the dates in question and the action required is either Increase or Decrease then enter the value you wish to increase decrease by and save the changes Increase equal to Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 16 NITB 7 D net User Manual Make changes to Accommodat
19. dates release the shift key and enter 1 in Friday the 6th box and click outside the calendar this will populate each of the dates you have selected Save Changes Click on Save In this instance each weekend in April 2007 has been made available note the selected dates have changed to green silty QS When availability is being reduced if you have more than one self catering unit allocated to IlDinet the selected dates in the calendar will turn from Green to Amber and the number inside each date box will be reduced See screen below april 2007 su mo tu we th TE R S a a AA uE E aE En R Mela E ile E E M2 M2 2 2 dy 2 kas Pel Keras Matan Med Aa AAA Aa wa Mela Pena G G O Do b be oo he DI he DJ Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 15 NITB 7 D inet User Manual Set availability for long periods ee O 4 Y This functionality may not be as relevant to Self Catering accommodation as it would be for Serviced accommodation but it may be useful in some occasions You may want to make only part of a week or specific days available throughout the year For this example we will make each weekend available in the months of October and November in 2007 1 Navigate to this part of the Set Your Availability screen Select a Date Range Action rom i id Ee To CO value LISun EC Mon CE Tue FC Wed Thu C Fri C1 Sat Save Changes 2 To select ea
20. e of your rooms or units is booked outside of the TIDinet system for example over the telephone Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 32 NITB 7 D net User Manual Glossary Allocation The number of rooms or self catering units that you make available to be sold through TIDinet Availability The number of rooms or self catering units for which you do not have any bookings and which online customers can see as being instantly available to book BACS Bank Automated Credit System An electronic method of making payments directly from one bank account to another Discount A reduction to the cost of an offer Extranet An exclusive Internet system that restricts access to a closed group of users by requiring them to enter an authorisation such as a Username and Password TIDInet members who maintain their accommodation records using a PC will do so by connecting to an Extranet called TIDlextra Interface The point of contact between a user and a computer typically the screens and controls that enable you to use a computer system The TIDlextra user interface consists of screens allowing you to update your availability set prices etc Internet A system of linked computer networks international in scope that facilitates the transfer of data and communication services NITB The Northern Ireland Tourist Board a Non Departmental Public Body within the Department of Enterpri
21. eans updating your allocation and analysing your booking information regularly Typical Examples Maximising your profitability using TIDInet Q A major event is happening in my area e g a popular motorcycle event arts festival etc How can I use TIDinet to help me benefit from this Log on to TIDlextra or call IIDidesk and check how many rooms are available on the system for the dates of the event adding more availability if necessary Alternatively if you expect to sell more rooms than usual directly to the public you may wish to slightly reduce the number of rooms units that are available on the TIDInet system Once there is an appropriate level of room unit availability you should then consider how much you should charge for the rooms unit s given that the area is expected to be very busy and will attract a high demand for accommodation You may want to consider slightly raising your normal prices Q My premises is receiving a lower than usual number of bookings would like to attract more business and at least cover my overhead costs REMEMBER A room is a highly perishable product If it remains empty for a night it is lost revenue that cannot be compensated for the following night Log on to TIDlextra or call TIDIdesk and check the availability of rooms on the system for the next say 2 3 months You may want to consider adding more rooms units to your TIDinet allocation so that more of them can be booked online
22. goo november 2007 30 december Z007 o oo clear a Save price r changes will not be confirmed until save button has been pressed To begin editing midweek prices for the month of April 2007 press the Control Key on the keyboard and click on the first Monday in the month and then select the last Monday in the month Release the control key and the following screen will be visible Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 21 NITB 7 Dinet User Manual Select Price Self Catering Midweek 3 Nights Mon Thus w Product ID select wt all wt a VIEW a earlier april 2007 wt later april 2007 Su ma tu Wwe th z q 16 a april 2007 23 30 160 00 When you select the relevant date the boxes in the calendar will turn from Green to white When a price has previously been entered or when pricing was set at 0 00 Enter the price you are selling your self catering unit at for the specified midweek in this case we will use 160 00 in the first selected box and then click outside the calendar Save Changes Click on save The final screen will be visible The first and last Mondays in April 2007 now have a midweek price of 160 00 VW Qs Setting your prices for Self Catering Weekend 2 Nights Fri Sun works on the same principle as setting your Midweek prices the difference being that the offers starts on a different day ie Friday Web www tidinet com
23. herwise the following Annual Subscription Fees apply What other costs are associated with TIDInet TIDInet will not be charging a percentage commission fee for any booking made through discovernorthernireland com or other related websites The above transaction fees will not normally apply to NITB short break campaigns Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 31 NITB 7 D inet User Manual There will also be an additional credit card charge of 3 on all deposits processed via T DInet Bookings made through other systems which support TIDInet may have different rules Tourist Information Centres will continue to charge a 10 commission What equipment do I need As a minimum you need a mobile phone to allow us to inform you of bookings If you have a computer you can use the industry site TIDlextra to manage your allocation Will I need training If you have a reasonable grasp of the Internet you will be able to use TIDlextra Assistance will be available from the contact centre TIDidesk Training will made be available and for those who decide to change from being a TIDidesk user to a TIDlextra user No training is necessary if you wish to use TIDIdesk to manage your allocation TIDInet operation This section answers some questions about the way TIDInet can be used How do I update my allocation Allocation can be updated through either the contact centre TIDIdesk or on a special industry
24. ion Pricing on TIDInet Step 1 Log in to TIDlextra using the username and password provided in your Information Pack Step 2 You will be taken to the Homepage of TIDlextra If you have multiple properties select the premises you wish to make amendments to from the drop down menu Step 3 Change Pricing l Navigate to the Edit Your Room Prices icon and click on it Edit Your Room Prices The pricing screen below will be displayed Select Price Selfcatering Weekly iSat Sati w Product ID al S lt views earlier april 2007 b later april 2007 Sl mo tu BE an 1 2 3 4 5 g 10 11 12 15 16 17 IE 13 22 23 24 25 29 30 Si r clear Save price aa changes will not be confirmed until save button has been pressed Select a Date Range Action LISun LIMon C Tue LI Wed Thu Fri O Sat Save Changes Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 17 NITB 7 Dinet User Manual There are a number of potential scenarios options or selling prices that a service provider might use to sell their self catering unit The most popular ways to sell a self catering unit are as follows 1 Setting your prices for a self catering unit for a number of consecutive days for example a Weekly Rate
25. lens Fermanagh Lakeland Tourism Belfast Visitor amp Convention Bureau Derry Visitor amp Convention Bureau and Armagh Down Tourism Partnership TIDInet membership is complimentary for RTP members TIC Tourist Information Centre TIDlextra An Extranet service that permits TIDInet members to allocate and maintain availability of rooms or units for online sales and to amend prices add and update discounts and receive online bookings to log and or print out TIDlextra is accessed via the Internet using a unique Username and Password TiDinet The Northern Ireland Tourist Board NITB online and TIC accommodation reservations system for Northern Ireland TIDIdesk A support service for TIDInet members consisting of trained and skilled telephone and PC operators TIDIdesk can update your room unit availability amend prices add and amend discounts and packages provide full details of current and past bookings and provide technical support on the use of TIDlextra Unit In TIDInet this refers to a room or self catering unit as part of a premises A unit is given a price and can be allocated to TIDInet so that live availability can be provided to customers allowing them to make a booking decision Website A collection of documents or pages on the World Wide Web World Wide Web Commonly known as the Web a collection of pages on the Internet that can be read and interacted with by a computer Yield Manageme
26. lly by TIDinet Instead if you reguire full details of the booking or cancellation you can either view the information in TIDlextra see Chapter 3 or call TIDidesk see Chapter 4 Bookings or cancellations that were not via TIDlnet When a booking or cancellation is made that was not via TlDInet for example a telephone booking you must check whether your TIDInet availability is affected and update it if necessary This is essential in order to avoid a double booking in your premises or being left with unnecessarily empty rooms The most frequent example of this would be when a non TIDInet booking reduces the number of available rooms units to a level lower than the availability shown on TIDInet If this happens your availability display on TIDinet will be out of date You must amend it to show the correct availability level Receiving payments for TIDInet bookings A customer who makes a booking for your property via a website or Tourist Information Centre will pay a 10 deposit at booking time in the case of self catering bookings 33 100 of the accommodation cost may be taken as a deposit The deposit amount less the TIDInet transaction fee and a charge of 3 levied by the credit card company will be sent to your premises approximately every 4 weeks in arrears Payments will be made by BAGS directly into your premises own Current Account The 90 balance is payable directly to you by the customer on arrival or departure o
27. nd 2006 An Official Northern Ireland Tourist Board Website Legal Terms amp Conditions Privacy Policy Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 8 NITB 7 Dinet User Manual Step 2 The Homepage Selecting the premises to amend availability The screen below will be displayed once your Username amp Password have been accepted The Reservation Management System of the Northern Ireland Tourist Board industry intranet Northem Ireland gt lt Tourist Board search Page senage Ca Set Availability Welcome Test User Select your premises Test Premises wt New bookings amp cancellations Edit Your Room Prices View Histoncal Bookings Cancellations Will be displayed here set Your Availability NITE Industry Site Discover Northern Ireland 2006 An Oficial Northern Ireland Tourist Board Website Legal Terms amp Conditions Privacy Policy SV Ifyou have multiple properties use the drop down symbol to select the premise you wish to A make amendments to Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 9 NITB 7 Dinet User Manual Step 3 Change availability Navigate to the set availability icon and click on it Set Your Availability The Set Availability screen below will be displayed accommodation type chosen 3 bedroom unit vw Product ID show history s novernber 2006 Sl later november 2006 december 2006 january 2007 S
28. nt The ability to maximise profit and minimise loss from a premises rooms or units taking into account factors such as availability occupancy levels market conditions upcoming evenis tourist trends competition in the area etc An example of good yield management is knowing when and how much to discount room prices as the room or unit s sell by time and date approaches Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 34 NITB 7 D net User Manual Notes Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 35 Northern Ireland Tourist Board This document can be made available on request in Braille audio large print computer disk and pdf Or download text pdf versions from www tidinet com E Tourism Department Northern Ireland Tourist Board St Anne s Court 59 North Street Belfast BT1 1NB Northern Ireland Tel 028 9044 1552 Fax 028 9024 0960 Textphone 028 9089 5512 Email tidi nitb com Website www tidinet com Web www tidinet com Tel 0800 243 860 Email tidi nitb com NITB 7 D inet User Manual page 36
29. nt of market conditions For example you might lower the price of your accommodation at times when you are not busy For rooms that are still unbooked at a late stage you might lower the price right down so that you can at least cover your costs even if you do not make a significant profit e keeping informed about the market for accommodation in your area and setting your prices appropriately TIDInet offers you a high level of flexibility to alter your room rates as and when this is appropriate The decision to alter your room rates may depend on some of the following factors e the time when most bookings are made in your area e the number of rooms you have unsold for that night e the number of visitors in the area and how busy your competitors are To make TIDInet work for you you ideally should have A clear policy on pricing A proper set of objectives for your property A plan to achieve those objectives A well informed view of how the general market is likely to perform A planned booking pattern for your property A properly considered system of discounts A plan for the months ahead of the number of rooms to be sold at a particular rate A regular review of your plans for your business Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 28 NITB 7 D net User Manual You must regularly review your allocation of rooms against your forecasts modifying availability and price as you go And remember that m
30. ofitability of your premises see Chapter 5 TiIDinet and Your Business How often do need to update my availability This will depend on how many bookings you receive and how often you decide to change your Online availability As a general guide if you use a computer to administer your business you may need to update your TIDInet availability approximately as often as you check your business email Important It is critical that you regularly keep an allocation of rooms units on TIDInet if you wish to receive bookings through the Internet and TICs Priority will always be given to those premises that provide allocation and a customer cannot check prices and availability if your premises is not displaying allocation If you are not sure whether your property is displaying availability on TIDInet at any time please contact the TIDIdesk Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 5 NITB 7 D inet User Manual Understanding pricing Each property on TiDinet has one or more room unit types relating to the different types of rooms or self catering units that can be booked A hotel for example may have several room types such as Double Room En Suite A self catering property may be assigned a unit type such as 4 bedroom To assign prices to your accommodation you need to apply one or more offer s to each room unit type An offer is the basis on which the room or unit can be sold for example pe
31. operty well in advance typically for each calendar year As time progresses you can update this information to take account of changes in availability such as bookings cancellations and dates on which you do not want your rooms units to be available Important Remember if there is a double booking at your property because you have not updated your allocation it is your responsibility to find those guests alternative accommodation of a similar standard and possibly transportation It is therefore essential that you update your TIDInet availability where necessary when you receive bookings from outside the TIDInet system e f you do not want to receive bookings for a certain period for example if you are closing your premises while you are on holiday you must set the availability for all your room unit types to zero for the dates that your premises will be closed to prevent online or TIC bookings being made e f you are expecting more telephone bookings than usual for certain dates such as a major local event you might reduce the number of rooms available for online booking during this time You can also increase the number of rooms available for online booking on particular dates for example at times when you are expecting more interest than usual from online customers You might also add extra rooms to TIDInet if you are not busy or if rooms unexpectedly become free For more ideas on how to use TIDlnet to maximise the pr
32. ough other systems which support TIDInet may have different rules Tourist Information Centres will continue to charge a 10 commission There will also be an additional credit card charge of 3 on deposits processed via TIDInet Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 3 NITB 7 D inet User Manual Activating your TIDInet membership If you are currently not a TIDInet subscriber e To register as a IlDinet user Call TIDidesk on 0800 243 860 and quote your User ID and Password The operator will activate your membership If you currently do not have a Username and Password call the TIDIdesk to request a TIDInet Pack Important By activating your TIDInet membership you agree to accept all Terms and Conditions please click on relevant link on www tidinet com Keep a careful note of both your User ID and Password as you will need them for future access to your TIDinet record You are advised to write them in the panel below that is provided in this User Manual Important Before you can take any bookings via TIDInet you need to set up availability and check prices for your property If you are a TIDIdesk user see Chapter 4 of this manual you will normally do this at the same time as you activate your membership Instructions for TIDlextra users are provided in Chapter 3 How will feed information to TIDInet e Using TlDlextra an Extranet service that enables you to set up and maintain your
33. r person sharing en suite for a hotel room or for self catering units a weekly rate A room unit type can have more than one offer for example a double room may have a per person sharing offer and a single occupancy offer For each room unit type offers are applied on specific dates This means that you can have some offers that are available only during specific time periods and others that are available for the whole year Tip It is good practice to check and maintain the basic prices for your property well in advance typically for each calendar year As time progresses you would update this basic information to take account of exceptions such as lower prices for specific dates What kind of offers can set When you apply offers to your room unit types you choose from a list of available offers that are set up in advance by NITB Some of these offers such as Per Person Sharing Single Occupancy or for self catering premises Weekly Rate are types that you would probably want to apply throughout the year to most or all of your room unit types Other offers relating to a certain number of nights inclusive meals etc would usually be applied only to specific dates and or unit types For example you may decide to apply an offer that is aimed at families to your larger room types You may want another offer to apply only at weekends for holiday visitors and another only on weekdays for corporate clients Why migh
34. r for self catering bookings the appropriate amount is payable 6 weeks or more in advance You will receive a regular booking and financial statement Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 7 NITB 7 Dinet User Manual Chapter Three Using TIDInet Reservation system The following user manual has been designed to take you the user through each step of the new and improved TIDlextra interface These guidelines aim to cover all eventualities when using TIDlextra from setting prices to amending availability The primary goal of the guidelines is to promote the new easier to use system by providing examples and handy tips Should you have any difficulties with the functionality please call the Helpdesk on 0800 243 860 Make Changes to Accommodation Availability on TIDInet Step 1 Log into TIDlextra Open www tidinet com on your web browser and enter your Username amp Password received in the TIDInet Information Pack Click the button The Reservation Management System of the Northern Ireland Tourist Board industry intranet oeir gt lt Tourist Board Please enter your login details UserID Password C Remember my Username and Password Forgot your password or username Click here Click here to download TiDlextra User Manual You will require a copy of Adobe Acrobat to view this file Click here to download a copy MITE Industry Site Discover Northern Irela
35. s e By having your accommodation details on the Internet you can reach a worldwide audience e You can update information about your availability and prices so that potential customers can view the latest information at the touch of a button This can help you fill your empty rooms or lessen the number of enquiries when you are fully booked e Having your property details on TIDInet can help you attract more bookings of all types telephone or email For detailed information on how you can use TIDinet to maximise the profitability of your business see Chapter 5 TIDInet and Your Business What equipment do need The minimum that you need is either a mobile phone or email to allow us to inform you of bookings If you have a PC with Internet access you can use the Extranet site TIDlextra www tidinet com to manage your allocation and pricing How am charged for TIDInet If you are a member of a Regional Tourism Partnership RTP TIDInet participation is included in your membership fee Otherwise a set of Annual Subscription Fees apply depending on your property type TIDInet does not charge a percentage commission fee for bookings made through discovernorthernireland com Instead there is a flat transaction fee for each booking irrespective of the number of nights and party size Details of subscription and transaction fees are provided in the Frequently Asked Questions section of this manual Important Bookings made thr
36. se Trade and Investment DETI with responsibility for the development promotion and marketing of Northern Ireland as a tourist destination It also advises DETI on the formulation of policy in relation to the development of tourism and is constituted under the Tourism Northern Ireland Order 1992 Offer The basis on which a room or unit is sold for example per person sharing single occupancy two nights B amp B and one evening meal weekly or weekend for self catering etc Online Connected to the Internet PC Personal Computer A PC normally consists of a computer monitor screen a workstation incorporating a CD drive etc and a modem normally built in to permit access to the Internet Price The actual cost of an offer which the online customer will pay for a room or unit This price is not set in stone as in the TlDinet system it can be easily amended either online or via TIDIdesk Real Time In TIDInet a real time update is one which wil be immediately seen by other users customers of the system Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 33 NITB 7 D inet User Manual RTP Regional Tourism Partnership These five public private sector tourism bodies were established in 1998 to assist with the international and domestic marketing of various regions of Northern Ireland via publications Web Sites exhibitions and promotions The RTPs are currently Causeway Coast amp Antrim G
37. sly been entered or when pricing was set at 0 00 Enter the price you are selling your self catering unit at for the specified week in this case we will use 250 00 in the first selected box and then click outside the calendar april 2007 oo BE april 2007 b april 2007 oo E Oo EE Oo EM 25 Save Changes Click on save The third panel above will be visible The month of April 2007 has now a weekly price of 250 00 Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 20 NITB 7 Dinet User Manual Scenario 2 Setting your price for Self Catering Midweek 3 Nights Mon Thu For this example we will set only the first and last Monday of April 2007 to 160 00 select offer Self Catering Midweek 3 Nights Man Thu ka Self Catering Weekly Sat Sat Self Catering Weekend 2 Nights Fri Sun Self Catering Midweek 3 Nights Mon Thu Self catering Bank Holiday weekend 3 Nights Self Catering Weekend 3 Nights Thu Tue Holiday Period St Pa Self Catering Weekend 3 Nights Fri Tue Holiday Period Hallowe When you select April 2007 the screen below will be displayed Select Price Self Catering Midweek 3 Nights Mon Thu w v Product ID november 7006 december 2006 ZU mo tu lianuary 2007 5 february 2007 march 2007 ago april 2007 g may 2007 C ooo june 2007 16 july 2007 august 2007 Ta september 2007 29 october 2007 O
38. t change my prices Research has shown that many customers who book accommodation online will base their choice on price and whether it is good value for money Also remember that if a room unit is left empty for a night you will have lost business and revenue If it appears that one or more of your rooms units will be unoccupied on a specific date it may be advisable to drop your prices to a last minute level which is the minimum required to cover your costs You can use TlDinet to alter your prices according to demand For example you might maximise return by increasing your prices at busy times Alternatively at quieter times when you have extra availability or if a booking is cancelled you may decide to offer these rooms units at a lower rate to make them easier to fill Chapter 5 TIDiInet and Your Business gives you more ideas for how you can use TIDinet to maximise the profitability of your business Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 6 NITB 7 D net User Manual How do know when receive a booking When an online booking or cancellation is made for your accommodation you will receive booking details by email PC users only and or a mobile phone text message SMS The message provides basic information such as the booking reference the arrival date and the number of nights Do not reply to alert messages or booking notification emails as they are generated automatica
39. y O Shift on the keyboard and select the E e acs e Pa first day of the relevant period In this instance we Eai o e ff o have selected Sunday 1 April 2007 5 EJ ie ile alin Eo Hoo oo ki april 2007 Keeping the shift key held down navigate to the last day in the period and click on this date In this su mo tu we th instance we have selected Saturday 7 April 2007 mE be 2k E You will see that when you select the relevant date lo E E E o el E gt the dates in that range on the calendar turns rom 0 o Ey SN oe E 0O 0 of C Green to white When availability has already been set to 1 or more or v Red to white When availability is at zero il 007 Ai Green to Amber If you have more than one self catering unit allocated to TIDInet when you reduce su mo tu we th F T your availability the selected dates in the calendar will turn from Green to Amber and the number of A z Oey ra remaining units inside each date box will appear E 0 0O Wo Mo Mono In this instance as availability was not previously set the selected dates have turned from red to white april 2007 SUS rrr ibn ete Fea Change the first day in the month to 1 and click outside the box All of the selected dates have been changed simultaneously Save Changes Click on save You have now changed the availability for one week in this instance the first week in April 2007 note the selected dates have changed from red to green te
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