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1. 33 NOILONAA NNAW 34 EI MENU FUNCTIONS Network Advanced Fy Display 2 4 General DDNS NTP Email Settings IP Filter server Port MIP Pore UPNP enable UID Search Network y VE yE Device WAGI Shut Down Note Many of the following networking settings are not required when using SwannLink P2P for remote access DDNS The place to configure the DVR to automatically update a dynamic DNS service DDNS is not required for SwannLink P2P remote access If you intend to access your DVR using older IP technology you will need to configure this service See Network Advanced DDNS on page 35 for details on setting up and configuring the DDNS NTP Network Time Protocol If you ve got the DVR connected to the Internet you can have It automatically sync time with an online server Email Settings Where you can configure the DVR to work with an email account of your choice This must be correctly configured for the DVR s auto emaill feature to work For more information see Network Advanced Email Settings on page 36 IP Filter An advanced feature which allows you to exercise precise control over what devices IP address es are allowed to communicate with the DVR and which are not Recommended for advanced users only Server Port This is the port that the DVR will use to send information through The most important things are You ll need to enable UPnP on your router so
2. E SES i i T7 CPantavit Manis ARATAWYVI ng AAA a Camera No Switch quickly between cameras Call Preset Returns the camera to a Preset point Call Patrol Initiates a patrol of your choice Preset Defines a Preset point Patrol Initiates or stops a patrol PTZ Menu Toggles the appearance of the PTZ Control Menu onscreen While the PTZ Control Menu is hidden the DVR will still be in PTZ mode and the context menu can still be opened via right clicking the interface PTZ Settings Opens the PTZ Settings menu where you can adjust the control method for the camera N m Q Z LL LLI 2 49 lt m Z TI Z T Z T 46 EI MENU FUNCTIONS System General The System General menu contains many of the settings you ll need to configure to get the most out of your DVR system Most importantly e The time and date can be set here e You can select the language you want for the menus GUI e The configuration for automatic adjustment to daylight savings time is here e You can easily enable or disable password protection but will have to create a valid username password Language The language that the DVR s menus alerts and other communications will use This usually defaults to English Be careful not to change this setting unintentionally it might be tricky to find the setting to change it back when the DVR is Speaking another language Video
3. The Recording Option menu lets you change some aspects of how the DVR will record footage such as e whether the DVR will record a short video before events take place e how long after events take place the DVR will continue to record for e howthe DVR will store and divide long recordings into packs and e whether the DVR will record over old footage to make room for new events Overwrite When enabled the DVR will record over the files already stored on the hard drive The DVR will always record over the oldest files on your hard drive first Using the overwrite option Is advisable as the DVR will always be able to record events as they happen However it does mean that you ll need to get important events off the HDD before they re overwritten Pre Record While Pre Record is enabled the DVR will record a few seconds before an event occurs It s a little like making the DVR psychic but not really it s actually just caching a few seconds of video which it adds to event recordings as they occur If you re using Motion Detection recommended based recording as your primary recording method s then it s a really good idea to use Pre Record sometimes if an event is fast enough it might have left view before the DVR can trigger a recording With Pre Record there s almost no chance you ll miss it Post Record How long after an event occurs that the DVR will continue to record It can be very useful for example If an
4. This must be done after a firmware upgrade to ensure proper operation of the DVR You can retain your settings recording schedule and so on by using the Import Export Configuration function before upgrading the firmware Configuration Export Creates a file containing all the settings you ve customized including your recording preferences schedule user list and so on To export your settings e Insert a USB flash drive into the USB port on the front of the DVR Ensure it has enough free space a few MB is sufficient the file is less than 50KB and that it is not write protected e Choose Configuration Import Export OO Ly e You ll see a file browser showing the contents of the storage device tT 0 e Click Export to save your settings e Exporting your settings will overwrite any previous settings you ve saved to that flash 2 05 C drive If you want to do sequential configuration SOEPAIPoe sninen 26 37M 2012 05 01 14 34 18 exports you ll need multiple USB drives or config 201204041 10829 tgz 3229KB 2012 04 04 11 08 29 rename the file using a PC advanced users only Configuration Import Operates in the same way as the Export function but is used to load a previously saved configuration file Locate the file you want on your flash drive it will be called config time amp date tgz For example config20120404110829 tgz would be the config file from April 4 2012 at 11 08AM Loading the file will cause
5. How long will this take Yes but you won t have to read all of it you should be up and running by page 20 It can take a few hours to connect everything and run through the setup procedure The latter half of this manual is for users who want to get the most out of the DVR s capabilities While the DVR is seriously configurable the out of the box settings do a great job in 90 of situations but some users will want to get into the nitty gritty detail so that information is presented for those who need it The Basic Setup The default settings of the DVR will cover most basic installation requirements of the DVR To get the most out of your hard drive we ve configured the DVR to record only when it detects motion that way you wont fill the hard drive with video of nothing happening Before installing anything connect the DVR and cameras and test your system We ensure everything is working properly when we ship them out but sometimes things can be damaged in transport and occasionally components can fail Better to find out now before everything is fixed in place Getting the DVR Setup There are three stages to getting your DVR set up If you want to use the default settings you ll only need to complete steps one and two 1 Connecting the DVR page 6 to page 9 This section details what you can connect to the different inputs outputs of the DVR Everyone s setup will vary a little bit it depends on w
6. AQvanced Settings DONS Setup NTP Setup Email Seting P Filter BTP Domain of IP Address MTF Port Bhatt SSL ot TLS SMTP Sewer SMTP Peel pool nip ong 123 86 7 Your DVR s Unique IDentifier Network General Be careful adjusting settings here if the DVR can t access the network anymore you won t be able to configure it remotely Network Access How your network Is addressed either DHCP or STATIC IP addressing Subnet Mask A required additional piece of IP addressing information Gateway The way out of your network to the Internet Auto DNS Static DNS Whether the DVR will automatically select a DNS server or use one you assign Preferred Alternate DNS The DVR has two DNS servers essentially a primary and a backup MAC Address The Media Access Control address For some advanced networking it can help to know this value Network Advanced Settings DDNS Setup Opens the DDNS setup window below NTP Setup Opens the Network Time Protocol setup window see below Email Setting Opens the Email Setup window see below Server Port One of the two ports the DVR needs to communicate over your network Ensure nothing else uses this port The default value is 9000 This is the port number you ll use when logging in over the Internet from the SwannView Link software or remote access from a mobile device HTTP Port The second of two ports the DVR needs to c
7. Default Resolution The number of little dots that make up an image This should be set as high as possible but equal to or lower than the maximum resolution your screen monitor can display Things change a little depending on what kind of monitor youre using and how It s connected The DVR has many formats available in four different aspect ratios Standard 4 3 1024 x 768 Standard 5 4 1280 x 1024 or 1400 x 1050 Widescreen 16 10 1280 x 800 1440 x 900 or 1680 x 1050 Widescreen 16 9 1280 x 720 720p 1600 x 900 or 1920 x 1080 1080p Note 1280 x 1024 and 1400 x 1050 are considered standard aspect ratios and are best displayed on monitors with anamorphic pixels Anamorphic is a fancy term for not quite square Most televisions are 16 9 widescreen Computer monitors are still commonly produced in multiple aspect ratios with 4 3 16 9 and 16 10 being the most popular aspects Standard Monitor via VGA Use one of the 4 3 formats to correctly align the DVR s output on your screen Using a widescreen format will stretch the image vertically Widescreen Monitor via VGA f possible use the widescreen 16 9 or 16 10 format If your monitor can t display those resolutions you might need to enable letter boxing on your monitor and use a 4 3 format PC Monitor via HDMI Choose a format appropriate for your monitor If it s a widescreen use a widescreen format Set to the highest
8. How do forward ports It depends on what type of router you have There s no standard procedure for forwarding ports each manufacturer has their own user interface and procedure for customising the behaviour of the router First check the router s documentation the instructions may be there If your router s documentation doesnt describe the method for port forwarding then open a web browser and navigate to www portforward com they ve got instructions on port forwarding for literally thousands of different routers We can t offer much more information about forwarding ports here as this is a process totally dependent on third party hardware If you do run into trouble we suggest contacting the manufacturer of the router Alternately if you re using an older router which doesn t support UPnP then it might be time for an upgrade modern routers are increasingly powerful and are in most cases easier than ever to setup We think that UPnP is a fantastic feature that s well worth having not just for DVRs G REFERENCE Warranty Information USA Australia United Kingdom Swann Communications USA Inc Swann Communications Swann Communications LTD 12636 Clark Street Unit 13 331 Ingles Street Stag Gates House 63 64 The Avenue Santa Fe Springs CA 90670 Port Melbourne Vic 3207 SO171XS USA Australia United Kingdom Warranty Terms amp Conditions Swann Communications warrants this product against defects in
9. What does this really mean A traditional CCTV camera operates at a resolution of approximately 720 x 480 NTSC or 720 x 576 PAL pixels anda 4 3 aspect ratio By extending the image to a widescreen format 960H technology increases the horizontal resolution of the camera thereby increasing the area viewed and the resolution it s viewed at In general 960H is best suited e monitoring a wider area than traditional CCTV cameras could cover at the same detail e being displayed on high definition widescreen televisions monitors e for upgrading from traditional CCTV cameras while reusing previously installed coaxial cables The resolution is approximate as analog video doesnt really work this way The resolution listed is the equivalent for a standard pixel matrix _ Q QO O x _ EY INTRODUCTION Do not expose the DVR to moisture Water Is the arch enemy of electrical components and also poses a high risk of electric shock Avoid dusty locations Dust has a tendency to build up inside the DVR case leading to a high risk of failure or even fire Only install the DVR in a well ventilated space Like all electronics the circuitry and hard drive in the DVR produce heat and this heat needs a way out Do not open the DVR case except to install swap the hard drive inside There are no user serviceable parts inside Installation Guidelines will void your warranty as well as pose a great risk of fir
10. s the baseline that keeps all the different time zones in sync NOTE Some NTP servers are NOT fully compatible with DST Daylight Savings Time This may cause your system to double count adding one or removing one more hour than they should or cancel each other out You may need to intentionally change your time zone to compensate or simply not use NTP and DST simultaneously 30 lt m Z Z T Z T 36 EI MENU FUNCTIONS Network Advanced Email Settings If you want the DVR to occasionally drop you a line share news tell you about its day and more importantly tell you what s going on around your home or business as it happens then you can configure it to automatically send email alerts as events happen We suggest using Gmail as your email client it s quite easy to set up an account and use it solely for the DVR We ve tested the email procedure with Gmail and it does work Other email servers may not work correctly many interpret the procedurally generated email from the DVR as spam and block the mail from being sent For the Auto Mail function to work correctly the DVR will need to be correctly configured with the details of the email servers and addresses you want to use Enable SSL or TSL Whether the email server you re using requires a secure link This is on by default and should be left on if youre using any of the preset email Servers SMTP Server There are three pr
11. 2048 Shut Down Default Camera No The camera feed you want to alter the settings for These are numbered sequentially and correspond to the BNC video inputs labelled on the rear of the DVR Encoding Parameters advanced user option Whether youre editing the parameters for the mainstream or the substream Main Stream The main stream is the video feed that the DVR will record and display This is the higher quality stream e Sub stream The sub stream Is the video stream that the DVR will send to remote devices via a network or the Internet It is the lower quality stream as a reduction in video size makes It easier to send over a network Record Audio Choose whether the channel you ve selected will record audio or not If you don t have any audio devices connected it s a good Idea to disable audio as it will save some Space on your HDD Resolution How many little dots are going to make up your image There are two options available 960H Encode recordings at PAL 960 x 576 NTSC 960 x 480 resolution As noted in About 960H Widescreen Videos on page 20 a standard CCTV camera s image will be slightly stretched horizontally when recorded by the DVR D1 About the same resolution as a DVD 704 x 480 for NTSC or 704 x 576 for PAL This is the default resolution for all channels and we suggest leaving this setting well alone Frame Rate The number of frames per second fps that the DVR wil
12. Advanced button and look under the TCP IP DNS and Ethernet tabs Creating a Unique IP Address The IP Address of your computer will be made up of four groups of numbers seperated by periods aaa bbb ccc ddd The first three groups of numbers aaa bbb ccc must be the same as the other device on your network The last number ddd must be changed to something unique that nothing else on your network uses For example If your computer s IP address is 192 168 1 10 then a suitable unique IP address for your DVR will be 192 168 1 210 Note Each number in the IP address cannot exceed 255 Assigning the IP Address information to the DVR We recommend doing this locally on the DVR itself even if you can access the DVR via the network using the SwannView Link software in the meantime If youre connected remotely and the networking information changes you might lose the connection to the DVR e Open the Network General menu on your DVR see Network General on page 33 e Select Static addressing e IP Address Enter the unique IP that you created for the DVR here e Subnet Mask Enter the same value as the computer s Subnet Mask e DNS Server Enter the same value as the computer s DNS The DVR should now be accessible via your local network Before you can access the DVR remotely youll need to Forward Ports STATIC addressing does not support UPnP see below musing arouter which doesn t support UPnP
13. An Exception is any deviation from the DVR s normal behaviour phrased another way it s like saying the DVR s been working fine except for these events Exception Type What event type you d like the DVR to react to By configuring the Action for these events you can create any combination of audio alerts see below or auto emails to be sent for different event types HDD Full As the name suggests this event occurs when the DVR runs out of space on the hard drive to save new footage This event is redundant if you ve got overwrite enabled as the DVR will automatically delete old footage to ensure it can continue to record HDD Error Occurs when the DVR has trouble accessing its hard drive or when it cannot detect one at all This error could be generated by either an internal hard drive or an external one connected to the eSATA port Net Disconnected Will occur if the DVR has problems connecting to the Internet This may indicate a problem with the DVR s configuration a fault with your network or a problem with your Internet Service Provider ISP IP Conflict This event will occur if the DVR detects another device on the same network with a conflicting IP address It s a little like two houses with the same number being on the same street one house might get the other s mail or get woken up at all hours of the night being asked if someone named Big Bob lives there Basically it indicates that two devices are trying t
14. DVR s native format The H 264 streams are raw video data with no container AVI is a container It s a little like trying to read a book with no punctuation or capital letters or spaces the transcoding process puts in the spaces and the full stops and makes it possible to be read by someone other than the author G REFERENCE SwannvView Link Device Settings Display Channel Settings Channel Name Check Box Whether the channel s name will be displayed on screen or not Channel Name The title you d like to give that camera Record Data Whether the overlays Channel Name Date and so on will be recorded onto the video with your images Position Settings Select the position of the channel name and record date labels that are overlaid on the screen Mask Check Box Turns the masking function on or off Mask Setup Creates a black privacy overlay which masks part of your images Will affect recordings Display Output Resolution Set the screen resolution to output to your monitor Transparency How transparent you want the DVR menus to be Mouse Sensitivity Adjust the sensitivity of mouse movements Dwell Time Select how long channels will be displayed when usingauto sequence mode Audio This function is not supported by the camerals supplied with the DVR Recording General Encoding Parameter Choose from the main stream or sub stream to configure Main Stream T
15. Error or similar There seems to be a hardware or configuration fault with the DVR These are most often caused by a faulty or simply poorly connected connection or cable Check the integrity of your cables and connections 09 Ad m EL m AJ m m 60 G REFERENCE Third Party Hardware Due to it s nature as a networked device the DVR is often required to operate with third party hardware We do everything we can to ensure the DVR Is compatible with as many third party devices as possible there will always be some that require a little extra configuration Routers I m using a router which doesnt support DHCP addressing or Some devices on my network require STATIC addressing You ll need to set the address of the DVR manually You ll need to e Find Your Networks IP Address Range e Create a Unique IP Address e Assign the IP address information to the DVR Finding your Network s IP Address Range First youll need to know the IP address Subnet Mask and DNS Server of at least one other device on your network It s easiest to find these addresses by using a computer on the Same network For Windows based PCs e Open the Start Menu navigate to Accessories and open Command Prompt e Type ipconfig and press Enter e Your IP Address information will be displayed For Mac based systems e From the Apple menu select System Preferences e Click on the Network pane e Click on the
16. Swann 960H Digital Video Recorder 8 9 channel models EN INSTRUCTION MANUAL Before You Begin FCC Verification Note This equipment has been tested and found to comply with the limits for Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference ina residential installation This equipment generates uses and can radiate radio frequency energy and If not installed and used in accordance with the instructions may cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user Is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet ona circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help These devices comply with part 15 of the FCC Rules Operation is subject to the following two conditions e These devices may not cause harmful interference and e These devices must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE All jurisdictions have specific laws and regulations relating to the use of cameras Before using any camera for a
17. above are examples only Your network settings may be similar or very different 37 lt m Z TI Z T Z T 38 EI MENU FUNCTIONS Alarm Motion MA Recording Ea Search Channel hannel Enable etwor Motion Detection A Alarm Schedule z ey JNO i HI hon PE System i O Shut Down l Default How Motion Detection Works The way that the DVR looks for motion is quite straight forward it s a process where it compares one frame that is a single image taken approximately a 25th 30th of a second from the previous image with the next A certain amount of difference between these two frames is interpreted as motion As a result the DVR is able to detect when there is a change in the picture However this does not necessarily need to be something moving in the frame For example a light being turned on or off a lightning flash or even the sun coming out momentarily on a cloudy day might be enough to trigger the motion detection on the DVR However as these events last only amoment and are relatively rare they will only create a few very short redundant clips which will not take up too much space or pose a problem with scanning through footage For a similar reason don t use PTZ systems and motion detection simultaneously The DVR will interpret the camera moving as motion and record This is particularly true when using Cruise M
18. alerts and the DVR UID e Synchronizing the DVR s time with an online server e Choosing the settings for Daylight Savings Time DST e Changing the DVR s Admin account default password General Configuration General contiguration English NTSC 1024 768 GMT 8 00 Pacific Tim Menu Date Format DDIM M YYYY UID ae Language Choose the language you d like the menu system to be displayed in Video Standard Choose between NTSC for the USA Canada Mexico Japan Korea and some other regions or PAL UK Europe Australia and some other areas If this is set incorrectly images from your cameras will be distorted black and white or simply not appear at all Resolution The screen resolution setting for the DVR display Typically you ll want to set this to be equal to the native resolution of your monitor television check the manufacturer s documentation For example if the DVR is connected to your HDTV you would want to set it to the highest possible setting 1920 x 1080 to give you the best picture quality Time Zone Choose the time zone you re in It s really important to select the right time zone if you re using NTP Network Time Protocol Some common time zones In the USA EST Eastern Standard Time is GMT 5 00 where PST Pacific Standard Time is GMT 8 00 The UK is GMT 0 00 and the East Coast of Australia is GMT 10 00 Menu Date Format How you d like the date to be displayed Choose whichever format
19. dedicated to recording than to playback While you re playing back footage the DVR continues to monitor and record normally Recording from up to four channels simultaneously Is so resource Intensive that playback performance may be sacrificed to ensure ongoing reliable recording The Video Search Details Recordings for the selected day are shown per Pa ai channel by time ral eaaa Each recording is color coded to match the R recording mode the DVR was using at the time TT eee ees ee ee aaa A L a ee aaa IERENNANEN ee a aaa eee mat O j i 29 lt m Z Cc Z T Z T 30 EI MENU FUNCTIONS The Playback Interface 15 06 2012 16 42 48 FRI gt nes Normal Event The Playback interface is quite similar to a computer s media player or to the on screen display of a DVD Blu ray player Most of the controls are quite straight forward and operate in the same way as a Standard media player Current Position A basic progress meter You can click to move the current position icon to quickly scan through video events Volume Control Alters the output volume of playback Cut amp Copy Used to mark a Start Point and End Point for incident backups Press Cut to mark an start point and press Cut again to mark an end point Press Copy to make a backup of everything in between For more detail of the Cut amp Copy commands see Specific Incident Backup on page 31 for more detail
20. frequently or continually any benefit of motion detection will be lost If the motion detection sensitivity is not sensitive enough then the DVR will not record when it should and may not record anything at all We think that motion detection is the best way to get your DVR to operate almost autonomously for long periods of time typically weeks to months without you having to worry about losing old footage number of circumstances such as monitoring one particular door at the end of a busy hallway or a backyard with a tree that keeps blowing In the wind Action Here you can define what will happen when the camera you ve selected detects motion Note If you ve used the Copy To feature to copy from one camera to another remember that you ll still need to set the Action for each channel independently that information isn t copied EI MENU FUNCTIONS Alarm Motion Detection Configuration To set the Motion Detection Area _ lai ees FI ae ee on e SaaS TARNE zarez amaA ki B a me E TE E YA Wa F A a is N EE E 3E In the MOTION DETECTION menu use the mouse or the arrow buttons to highlight the SETUP button for the channel you wish to setup the MOTION DETECTION AREA for and confirm by pressing select or left clicking You will see a grid of red boxes The outlined boxes mark the area that is sensitive to motion The area without the red outlines is not sensitive to motion Use the mouse
21. intruder or potential target triggers the motion detection but pauses in view having post record enabled will get a much better look at them 30 seconds is the recommended length for the post record setting but it can be set higher the options are 1 2 5 or 10 minutes depending on your unique circumstances Pack Duration Pack Duration is a measurement of how long the DVR will record for before splitting the output file into discrete units Packs are something like the chapter numbers on a DVD though the video is broken up into separate units it will still play through as one continuous movie unless interrupted by the schedule or motion detection turning the recording on or off If you dont want to worry about setting Pack Durations you can leave it on the default value it will make little difference to the day to day running of the DVR N m O Z LL LLI 2 27 lt m Z TI Z T Z T 28 EI MENU FUNCTIONS Recording Schedule Menu asa Display schedule WB Recording Search Network Camera No S Enable Hour DO 06 v Sun Sa E Device Vor M BN A A a System T N e EREEREE Ka Wed E Shut Down Thu lo Fri EEEE EE Sat lly A N orma Ml ot on a N one A Alarm This example image shows a recording schedule defined for a channel with the DVR s recording modes If the DVR was started with this shedule the selected channel in this case Chan
22. progress of the current video event the lower one shows the overall progress To end the backup process before it s complete choose Cancel Some or all of the incidents you selected will not have been copied While backing up particularly when transcoding to AVI the DVR might take a few moments to register that you ve selected Cancel Note that while the backup is in progress the DVR will be inoperable locally It will continue recording and monitoring but wont respond to the mouse being moved or buttons being pressed at least not quickly cut it some slack it s working really really hard You ll still be able to access the DVR remotely via the SwannView Link software However due to the system requirements of backing up footage the DVR s performance might be reduced Backing up footage can be a slow process doubly so when transcoding to AVI If you re backing up more than a few minutes footage at a time you ve got time to make a cup of coffee maybe call a friend or catch up on some TV Seriously it can take a while talk to any video editor about transcoding and they ll tell you it takes a long time The Event Search menu shows you recordings that were triggered by the DVR detecting motion Typically the majority of recordings based upon Events are likely to be recordings triggered by the DVR s motion detection feature The search function operates in the same way as the main playback search the on
23. the DVR to automatically reboot Chapter A Reference G REFERENCE SwannView Link Windows Interface Sa a a E SESE ee ere fnew Playback Local Semngs Oence Sofings T 00201A UF 19 36 THAN DE s 200m0 17 19 16 o SOA K200F 17 19 36 TH 5 banais pie v a hh a P e 4 a i e E pa z coe Preview Playback Setup 2 ape ee T Gha a TEN n 5 A G n m J poate suvi pE E p T 3 gt A 1c J lt g sical Image Controls 20 05 7002 LFrigiah Tiel 20 09 2012 17 19 36 Tay 7 2 T 20400 2812 17119 3436 TMI i 3 p i a L ie ieu RA i A aes Main Viewing 2 a NS A Sy Playback and Backup Links Start Live View 2 Stop Live View Snapshot Video Capture Previous Page Next Page Volume Split Screen Full Screen Preview The default live view screen of SwannView Link The screen layout emulates the multi channel live view screen of the DVR showing you images coming directly from your cameras in near real time some delay is caused by the network Internet connection you re using to access the DVR You can select a single camera or multi channel viewing by selecting either the Split Screen 2 x 2 or Full Screen viewing mode buttons in the lower right corner When in Split Screen view you can double click the mouse on one of the cameras to switch to a full screen view Double click again to return back to split screen view Playback Opens the Playback interface which operates in much the same way as t
24. workmanship and material for a period of one 1 year from its original purchase date You must present your receipt as proof of date of purchase for warranty validation Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann The end user is responsible for all freight charges incurred to send the product to Swann s repair centres The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin The warranty does not cover any incidental accidental or consequential damages arising from the use of or the inability to use this product Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void By lawsome countries do not allow limitations on certain exclusions in this warranty Where applicable by local laws regulations and legal rights will take precedence For Australia Our goods come with guarantees which cannot be excluded under Australian Consumer Law You are entitled to a replacement or refund for a major failure a
25. 000 cc UserName admin subject You j DVR S UID is Xb Ga LI NEV4TX6 Ei U MEW4T Password seso Your DVR s UID is X6G8UNEV4ATX6G8UNEVAT Canc e Copy the UID highlight the text right click with your mouse and click Copy In this example start with the X and end with the T then paste it into the field marked UID as shown above right e Then enter your Username the default of admin is already entered and Password default is 12345 then click Login After a few seconds you will see your cameras live on your PC y Main Stream or SubStream Each video feed of the DVR is comprised of two components the Main Stream and the SubStream Main Stream is the higher quality of the two streams and is what you ll see on the DVR itself or via a local network Substream is a fraction of the Main Stream and what you ll see over the Internet or via a mobile device Typically the Substream will be of significantly lower quality and bitrate than the Main Stream WJ gt 2 N m j Cc U SwannView Link Interface After you successful log on to SwannView Link you will see the following screen 7 19 36 THU iii Pe A 2009 2812 17 19 36 Tee ie aa oe THU Preview Playback Setup 23 E E R te Se _ aN aoe OT mage Controls Pro 690 20 09 2012 17 19 36 THU 20709728012 17 19 36 THUY 77e Ea a TS o D ieee a PTZ Z7K 20709728012 17 19 36 THU T 2079972012 17 19 36 THI aa a h
26. AVI The local configuration screen is where you can customise how SwannView Link will store and process footage on the local PC when you download it from the DVR Record Path Where SwannView Link will save recordings if you select Record from the Preview screen Download Path Where SwannView Link will save footage that you ve downloaded from the DVR Snapshot Path Where SwannView Link will save still images captured using the snapshot function Convert to AVI When selected SwannView Link will use your PC to transcode footage from the DVR s native format H 264 into a format that your computer indeed almost any computer will be able to playback without special software Playback Problems Browse Browse Browse About transcoding to AVI Dont be put off by the complex word transcoding is just a shortening of translating code Transcoding while a straight forward process Is very processor intensive You may notice significant slow down on your computer while the transcoding takes place For best results try not to over burden your computer just let it transcode the footage in peace Some media players have trouble playing back the transcoded AVI files from the SwannView Link software We recommend using VLC media player which has no problems with the DVR s AVI files You can get it for free from Note Very few if any media players will be able to play the un modified H 264 video streams that are the
27. Standard Here you can choose between PAL and NTSC PAL is used in Western Europe and Australia NTSC is used in the US Canada and Japan If the DVR s picture is black and white flickering or similar then this is probably caused by the video system being set incorrectly Don t change this setting unless advised to do so by Swann Technical Support You may not be able to see the DVR s output on your screen anymore Time Zone Particularly important if you ve enabled NTP set this to the time zone where you happen to be For example people in eastern Australia Canberra Sydney and Melbourne choose GMT 10 00 whilst the Eastern Time zone in the USA and Canada is GMT 05 00 GMT stands for Greenwich Mean Time it s the baseline that keeps all the different time zones in sync Menu Date Format The format of the date e g DD MM YYYY or MM DD YYYY and so on System Time This can be edited manually or set to update automatically by using NTP see Network Advanced NTP on page 35 DST Setting As the standards for daylight savings differ from country to country and often state to state you might need to manually tell the DVR exactly when it commences and ends in your locality First turn DST on We suggest setting the Daylight Saving Time Mode to Date and manually entering the dates and times that daylight savings time applies to and from in your locality Note Some NTP servers are NOT fully compatible with DST This may caus
28. a did not come with the DVR then you can find information about configuring settings fora PTZ Camera at e Device PTZ on page 44 MENU FUNCTIONS 23 lt m Z JL Z T Z T 24 EI MENU FUNCTIONS Display Camera Menu asa Display ei Camera B Output OM Recording Search Camera No Channel Camera Name PIZ Display Camera Name Record Date W OSD Display Position Sel A Alarm A Movice Image Settings Set BORG o tem Area settings O Shut Down Default Camera No Choose the channel you want to edit here The Camera No is the same thing as the number written on the rear panel next to the BNC socket used to connect the camera Camera Name Enter a name for the camera you ve selected By default all channels are named as the Camera No field but this can be set to anything you d like up to 16 characters Display Camera Name When checked the name youve entered for the camera channel will be displayed on screen as an overlay Record Date When checked the date as displayed will be recorded directly on to your videos This can be useful as it creates an inseparable record of exactly when the footage was captured OSD Display Position Gives you access to a screen where you can easily set the exact positions of any overlaid text such as the camera name and the date and time Simply select any item you want to move such as the Channel Name and or the Date and Ti
29. a list of all the video events between the start and end times you ve selected All the ticked files will be part of the backup Click Next to continue Refresh Looks for devices to which footage can be backed up to This will include USB flash drives or hard drives connected to the front USB port AVI Format File When checked the DVR will transcode the footage Into a file format that can be played back ona computer About transcoding to AVI Dont be put off by the complex word transcoding is just a shortening of translating code Transcoding while a straight forward process is very processor intensive You may notice significant slow down or apparent non responsiveness on your DVR while the transcoding takes place To backup footage e Connect a USB flash drive or a USB hard drive HDD to the USB Port on front of the DVR e Choose the camerals you want to backup footage from e From the Video Type menu select the type s of video you want to backup e Set your Start Time and End Time e Select Backup Note The USB Ports are used for backing up footage or connecting the USB mouse If you want to use an external drive to record live video footage use the eSATA port on the rear of the DVR 70120805 122943 20120805 214A GAO 31 EI MENU FUNCTIONS Search Backup Backup Progress While the backup process is executed the DVR will display a pair of z progress meters The top one indicates the
30. ace 51 SwannView Link Local Settings 92 z SwannView Link Device Settings 9g Controlling the DVR 11 Troubleshooting 27 Setup Wizard General 12 Third Party Hardware 60 Setup Wizard Email 13 Warranty Information 61 Setup Wizard System Time 14 Helpdesk Technical Support Details Rear Setup Wizard Account Configuration 15 Setting up your Smartphone or Tablet 16 Setting up your PC 17 Live View Mode 20 About 960H Widescreen Videos 20 Menu Layout 21 Overview 23 Display Camera 24 Display Output 25 Recording Encode 26 Recording Option gi Recording Schedule 28 Search Playback 27 The Playback Interface 30 Specific Incident Backup 31 Search Backup 31 Search Event Log Search OZ Network General 33 Network Advanced 34 Network Advanced DDNS 35 Network Advanced NTP 35 Network Advanced Email Settings 36 Network Advanced IP Filter 37 Network Network Status 37 Alarm Motion 38 Alarm Motion Detection Configuration 37 Alarm Motion Detection Notes 40 Alarm Motion Detection Action 41 Alarm Video Loss 41 Alarm Exception 42 Device HDD 43 Device S M A R T 43 Device PTZ 44 Chapter 1 Introduction EY INTRODUCTION Getting Started Congratulations on your purchase of this Swann DVR You ve made a fine choice for keeping a watchful eye over your home or business Let s take a moment to talk about some of the features this DVR offers and how to get the most out of them Oh my this is a big manual
31. ages which are interpreted by the DVR as motion By default the day is divided into four periods 00 00 Midnight 06 00 6 00 AM 06 00 6 00 AM 12 00 Midday 12 00 Midday 18 00 6 00 PM 18 00 6 00 PM 00 00 Midnight You might need to shift the beginning and ends of these times to best suit the time s that lighting changes at your location The start and end times can be set to anything you like provided the different time periods don t overlap and there s no gap between one ending and the next starting There s no requirement for all four time periods to have different sensitivity levels although we suggest that usually gives the best performance N z Q z _ TE LLI 2 To find the best sensitivity values for different times of day night it s best to test the system during different time periods Get an able bodied volunteer to move about in front of the cameras you d like to tune the sensitivity for The ideal sensitivity level is when your volunteer moving about always triggers the motion detection but there are no false triggers or very few when your volunteer isn t moving about 39 lt m Z Cc Z T Z T 40 EI MENU FUNCTIONS Alarm Motion Detection Notes Motion Detection Recording Setup motion detection Avoid enabling motion detection Q PTZ systems are fundamentally incompatible with on a channel which has a PTZ system attached
32. ately particularly if you ve found them online or from overseas then they might not match the standards of the cameras you ve already got The DVR can only support one video standard at a time mixing PAL and NTSC cameras does not work Q can t login to or unlock the DVR it says my password Is wrong A The default username password combination for the DVR is admin with the password section left blank The DVR does have a default password 12345 but it should be disabled by default If leaving the password section blank doesn t work try 12345 If that doesn t work and you haven t set a password of your own that you ve forgotten then something strange has happened contact Swann technical support contact details are on the rear cover Q The DVR will boot up and show live images but there are no menus being displayed Why A There might be a fault with the hard drive installed in the DVR Before the menu system is displayed the DVR attempts to detect the drive that is connected If there is an ambiguous signal preventing the DVR from ascertaining whether there Is a drive connected or not then it will keep looking and waiting for the drive to respond If you ve just installed a new drive disconnect it and see if that fixes the problem Q How do eliminate false triggers on my motion detection A There s no guaranteed way to eliminate false triggers but in the majority of cases you can fine tune th
33. but not all PTZ devices available For the best results we suggest using a Swann PTZ camera as we know what they re compatible with and we ll be able to offer support for both devices at once should you need it Camera No The camera you d like to associate a PTZ device with Baudrate Check the PTZ device s documentation to learn this value Most Swann PTZ units operate at 2400 or 9600bps Data Bit Stop Bit amp Parity Options that subtly change the way the DVR talks to the device This is important to get right check your PTZ device s documentation to learn the correct settings PTZ Protocol A protocol is like a language that the DVR uses to talk to the PTZ device Ensure that this setting matches the requirement of your device Address 0 255 The command address of the PTZ device you want to associate with this channel Important Don t use Motion Detection on channels with PTZ cameras attached The DVR can t tell the difference between something moving in front of the camera and the camera itself moving Accessing the PTZ Controls The PTZ controls can be accessed from the Live Viewing screen by choosing the PTZ icon on the menu bar Note for Remote Access and Mobile Device users The PTZ functions of the DVR and compatible cameras can be controlled remotely via the SwannView Link software and mobile app Please note due to the latency a fancy word for delay caused by streaming so m
34. channel has no incoming video signal is simply to display Video Loss in white text on a black background over the associated channel If youre not using all the inputs on your DVR then some channels will be in permanent Video Loss state Just be sure that you dont enable a video loss action for these channels Channel Which channel camera you d like to set the Video Loss behaviour for Enable Whether the selected channel has video loss monitoring active or not Schedule Alters when the current Video Loss Action will be active Action The action you d like the DVR to take when this event occurs It s set in the same way as the Action for any other event Alarm Video Loss Action Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs The Email Settings button will take you to the Same email configuration screen accessible from the Network menu see Network Advanced Email Settings on page 36 for details 41 lt m Z TI Z T Z T 42 EI MENU FUNCTIONS Alarm Exception a Menu Fy D IS p ay ry MI ot on ry y d CO OSS si F CR pt on mE Recording Search Exception Type HDD Full Audio Warning Network D Send Email Show Exception Shut Down Default Apply
35. d it should automatically detect your DVR on your network Minimum PC Requirements 2 0GHz or faster CPU Dual core recommended 1GB or more RAM 2GB recommended 10 100Mbps Network 1000Mbps recommended Internet connection 512kbps recommended 1024x768 resolution 1280x720 recommended Supported Operating Systems Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 and Microsoft Windows 8 NOTE Windows XP Windows Vista Windows 7 and Windows 8 are registered trademarks of Microsoft Corporation Got a Mac Check out www swann com myDVRmac for the latest Mac based remote access software m Welcome to the Swanniew Link Slup Wirard Thi mi neta wannie Link veron 10 2 0 of pte COT E recommended that pow dore H other aopla before beurre Dkk Heat fo Contes oF Cancel De aot EUG BF Setup Deaan Link Select Fes tinataon lorala Where hauk Guara Link be natale jo Sete vet reat seamen Unk meo the folowing folder To continu che Hent If you puii ike to select a different folder chek Browse Uehara Piel Cit Haare van Lie Meet At aat 1005 HE oF ke dak ae E required lt Back mmr conc EO ee P serp Swaaniiew ink loo i Select Start Menu Folder OF Where should Setup place the program s shoctauts a 1o i Setup wil create the prograrn s shorteats N the following Start Menu foder To contiewe cick Next If you would ike to se
36. d wees lt Sime als NA Sia y Va oe sr mmn m v a 7 a gt Playback and Backup Links y Need more details Full explanation of the SwannView Link s software interface and remote configuration options are detailed in the Reference chapter from page 51 to page 96 SwannView Link s software interface is functionally very similar to the DVR s menu system and you ll find more detailed information about all menu options and settings there Viewing Modes amp Volume Contro E BASIC SETUP Live View Mode The Live View Screen Live View is the default display mode for the DVR Each camera that s connected to the DVR will be displayed here You can check the status and operate your DVR and cameras with the icons and menus on the Live View screen A N SEA N Status Icons BASIC SETUP Menu Bar Status Icons Information on the DVR and camera status Is displayed as icons on the Live View screen Each camera will show Its own status icons Icons are there to give you a quick snippet of what s going on with your cameras whether your camera has detected motion or even when your camera is having a connectivity issue The following is a guide of what each icon represents The camera icon indicates that this camera Is currently recording This icon will be the same whether the recording was scheduled initiated manually or triggered by motion though the motion icon will also be present if
37. dress you want your DVR to send alerts from For example your_email agmail com Sender Password The password of your sending email address Recipient Address Enter an email address for the DVR to send alerts to usually your personal email address Attach Picture When selected the DVR will attach a still image to better illustrate what has caused the alarm alert state Interval The minimum amount of time that must elapse after the DVR sends an email alert before it can be triggered again am m Lu N N lt aa Test To check if you ve set up email alerts properly click the Test button If your connection and email details are ok you will see a message on the DVR screen confirming the email was sent successfully After a short delay you will also receive an e mail in your inbox Recipient s Address informing you that email alerts from the DVR has been set up If the test is unsuccessful please check your sender s address password and recipient s address es and try again UID This is the DVR s Unique IDentifier number We will use this UID to configure the SwannView Link app amp software and connect to your DVR You can click the Send UID button to receive an email containing the UID that s assuming your email details are configured Send UID When you ve finished testing your email click the Send UID button to send the DVR UID to your email address Recipient s Address so you can use it for access from SwannView Li
38. e or electrical shock Do not expose the DVR to sudden bumps or shocks for example being dropped The DVR is as robust as possible but many of the internal components are quite fragile Remember that the DVR is in all likelihood going to be left on 24 hours a day 7 days a week Keep this in mind when choosing a location for installation Never open the case whilst the DVR is plugged in and never turn the DVR on whilst the case Is open e Do not cut or modify any cable for any reason Doing so DVR Front Panel mr AJ O g Cc OQ Swann OOO 8 Channel DVR4200 model shown above Availability of the buttons described here can vary in some models USB Port For connecting USB external storage to the DVR for backup or for applying new firmware Play Pause Opens the playback interface from the live viewing mode Pauses playback or resumes Button playback Display Button Toggles between full screen and split screen views Opens the DVR s menu or goes back one step from a submenu OS eene OOO INTRODUCTION DVR Rear Panel _ Q m O x Jame Power Input This is where you connect the supplied DC 12V power adapter to your DVR PTZ For connecting RS485 cables to control a PTZ pan tilt zoom device on the DVR AUDIO OUT RCA port for audio output Used to connect your speaker or headphone USB For connecting the USB mouse HMO The primary
39. e DVR s motion detection settings to reduce the number of false triggers you re likely to get See Alarm Motion on page 38 for more detailed information about setting motion detection 1 Mask any redundant movement This includes obvious things like trees blowing In the wind roads with cars passing and so forth Some less obvious things which might cause false triggers include the flickering of screens monitors or fluorescent lights reflections of movement in windows mirrors and so on lights which are often turned on or off shadows passing and so on We cant possibly imagine what you re going to find in your unique circumstances so we encourage you to experiment 2 Fine tune your sensitivity There s no substitute for getting a volunteer to play the part of intruder and experimenting Some cameras are just more touchy than others some lighting conditions are harder to get the settings right for Asa rule CCD cameras require a lower value than CMOS cameras and that motion detection is going to be more sensitive at night whenever the active infrared night vision is active 3 Adjust your image settings see Display Camera on page 24 Unlike many image adjustment options the DVR pre processes video which means that when the DVR looks for motion it s looking at your already processed images By reducing the amount of video noise in your image you can increase the accuracy of the motion d
40. e System submenus in the DVR D Sash Time Zona IOUT 00 Paate TIMAHUSSECA 7 ea oy Neer z menu Rather than attempt to summarize here its easier to Orace pz ra iiit er simply turn to page 46 to learn more System seta System General System Information Maintenance 10 S 23 S System infoemaben Maintenance Shut Down Cig version Fw Version Ortaiis Daslar Channel Senng Maintenance Output i Recording Enable auto reboot D Sasra u Network Auto reboot at amp Aarm 4 Opice in Storage System Firmware Upgrade Genera Syste Infoemaben Otun Setings Shut Down Conigurabon 96 G REFERENCE SwannView Link Mobile Interface Menu Li ve View Cantera e 1 Menu Opens the menu to allow you to select the various different menu screens Live View The Live View screen A red border will surround the currently selected camera w N Group Indicator SwannView Link can display up to 4 channels at a time The white dot shows which group of 4 cameras you are currently viewing Swipe left or right to change between groups of cameras Snapshot Takes a snapshot of the currently selected camera and saves it to your mobile device PTZ This allows you to control any PTZ camera that you have connected to your DVR Stop Start all Cameras Tap this to stop the live view of all cameras Tap again to restart all cameras Stop Start selected Camera Tap this to stop the currentl
41. e your system to double count adding one or removing one more hour than they should or cancel each other out You may need to Intentionally change your time zone to compensate or simply not use NTP and DST simultaneously Enable Password When enabled the DVR will require a password to access even for local users It s advisable to enable password protection Auto Lock Time When the password protection is enabled the DVR will automatically time out where after it will ask fora password before returning to normal functioning The Auto Lock Time determines how long a period of inactivity will cause the DVR to lock itself again Device ID Differentiates your DVR from other devices If you don t have any other DVR s or similar devices then you can leave this as is If you ve got multiple DVRs running on the same network then it s a great idea to give each a unique ID EJ MENU FUNCTIONS System User tem Information System Shut Down User Name Select a name for the user you want to define The best usernames are short to the point are relevant to the specific user they re intended for are easily memorable and hard to guess Password A password can be any combination of numbers 0 9 between one and eight characters long Confirm Password Must exactly match the password for the definition of a new user to be successful Level There are two default levels of access to the DVR Guests and Operators Gue
42. en try 86 or 87 There s no right port number s to use any port number will work provided the DVR is the only device using it For this reason avoid using port numbers 80 81 82 88 90 and 99 as these are often used by other devices programs protocols UPNP enable This feature is not required if you are using SwannLink P2P to access the DVR UPnP makes configuring your network easier and faster To use the UPnP setting on the DVR you ll need a router which supports this feature with UPnP enabled Note that many routers which do support UPnP do not come with the feature enabled by default You may need to ask your Internet service provider to turn it on When UPnP is enabled on your DVR and your router the Ports that the DVR requires to be open for access to and from the Internet will automatically be opened and closed as necessary by your router saving you the trouble of manually forwarding these ports If UPnP is not enabled or your router does not support this feature you ll need to forward the ports the DVR uses from the router to the DVR since this Is a technically challenging process we strongly recommend using UPnP If possible UID The DVR s Unique IDentifier code for P2P For convenience you can have this code sent to your email account by clicking the Send Email button provided that you ve already set up your email account EI MENU FUNCTIONS Network Advanced DDNS DDNS E DONS lype Swanndvt De
43. eset options to choose from Gmail smtp gmail com Windows Live Mail smtp live com and Yahoo Mail smtp mail yahoo com Youll need to setup an account with one of these email providers All offer free email accounts To signup visit the email provider s website Gmail Google Yahoo Mail Windows Live Mail Hotmail The DVR will automatically adjust some settings such as the SMTP port number to make configuration significantly easier smtp gmail com smtp mail yahoo com smtp live com Other check box This is for user who want to use a different email server typically the outgoing email server of their ISP If you want to use your ISP s outgoing email then you ll need to contact your ISP to learn the correct values for the other fields such as the correct SMTP server SMTP port SSL or TSL requirements and so on SMTP Port The SMTP port used by the email provider of your choice This field will automatically self populate if you use one of the presets Sender Address The address youre sending the email from This will be the username youve set up for the email server you re using followed by a and then the email server For example youraddress dgmail com or similar Sender Password The password for the outgoing email account Recipient Address The email address you want the DVR to send emails to This can be any email address you like however bear in mind that the DVR might send a lar
44. etection dramatically Typically the settings that most often require adjustment are Brightness and Contrast Video noise is a problem with any video signal It s the very slight change in brightness and or color of pixels between frames and it s commonly regarded as being just one of those things when dealing with digital imaging By tweaking the brightness and contrast you can usually remove a good deal of this noise as it tends to be most pronounced near the blacks the really dark bits and the whites the really bright bits of your images Q l m getting too many email alerts from the DVR A There are a few things that might help depending what s generating the email alerts Here are a few possibilities The emails are for real events however it is telling me about it multiple times This indicates that the DVR is functioning properly but that the Interval setting for your email alerts is too low Increasing the Interval time will decrease the number of email alerts the DVR sends The DVR sends email alerts when nothing seems to be happening This suggests that there might be something amiss with your Motion Detection settings The most likely explanation is that there is something In view of your cameras which Is moving or causes the illusion of movement Have a look at Alarm Motion Detection Configuration on page 39 for some more information The DVR keeps reporting errors such as Video Loss HDD
45. fic interval called Dwell Time cl PTZ Control Opens the PTZ control window H Digital Zoom Increases the size of things in view at the cost of visual quality EE pr Picture in picture Allows you to view two channels at once with one full screen and the other as a small overlay Manual Record Displays the Manual Record screen K Playback Displays the Search Playback menu EH Audio On Off Enables or disables the audio function of the DVR Note Arrangement and availability of the buttons described here can be different in some models About 960H Widescreen Videos 960H is the term used for a composite video signal which offers additional horizontal lines of resolution The additional horizontal space creates a significantly larger and sharper image and also allows for higher dynamic range If you connect traditional CCTV cameras to the DVR then the 480 NTSC DVR will automatically upscale the image to make use of all 576 PAL the available screen This will allow for higher quality videos than would otherwise be vailable particularly for 7O0TVL cameras but will warp the image to appear a little wider than it should be If you do wind up with a recording at the wrong aspect ratio this isn t a disaster You ll still be able to clearly see details and identify individuals up to the limits imposed by the camera Itself The correct aspect ratio can easily be applied using a media player such as VLC Ju
46. ge number of automatic emails under certain conditions Attach Picture When this is selected the DVR will attach a small image to each email alert where applicable For motion based email alerts this will be an image of whatever triggered the motion detection Interval The length of time that must elapse after the DVR sends an email alert before it will send another Short Interval settings are likely to lead to huge numbers of alerts being sent by the DVR perhaps even several emails for one event if that one event lasts longer than the interval setting On the other hand a long interval setting might mean you ll miss a specific update that you needed There s no right answer and you ll probably have to fine tune this setting to get the results youre after it ll be different for everyone s unique circumstances EJ MENU FUNCTIONS Network Advanced IP Filter iP Ailter The IP Filter can be used to modify which IP addresses have permission to talk to the DVR and which do not This is an advanced feature and is recommended for advanced users only Tinkering with things here if youre not sure what youre doing is more likely to break things than make anything better eoxr ea D I i Ei The Network Status screen displays a quick summary of your network settings You can t alter things here see the General and Advanced tabs for places to actually alter things Note that the values displayed in the image
47. hat cameras came with the DVR if any and what device s you ve already got 2 Basic DVR Setup The DVR needs a few things to be set properly before it can do its thing Follow the instructions from page 12 to page 18 to get everything working 3 Optional DVR Menu Functions The latter part of this manual is a how to guide on using the menus in the DVR system to perform common and advanced DVR operations Take your time to read through this chapter and explore the many capabilities that this Swann DVR can offer you You will learn how to do things like adjusting the video display settings searching for recordings customizing alarm motion settings to something that s more appropriate for your circumstances and lots more Note The out of the box settings really do work well and we d only suggest changing them if you ve got a really specific plan in mind Accessing this DVR from your Smartphone or Tablet This DVR supports live viewing on your Smartphone or Tablet We have developed an app called SwannView Link for the AndroidandiOS platforms For Android users please download the app from Google Play If you have an Apple device please go to the Apple App Store As we are continually improving the documentation that we include with our products you can find the latest user guide for our app at www swann com Now with extra H 960H and what it means This DVR is compatible and is intended for use with 960H cameras
48. hat you require assistance The various model and build numbers help us track down any known Issues or catalogue new Issues as they come to light It also helps us figure out if youre running the most recent firmware on the DVR and whether you d benefit from an upgrade lt m Z TI Z T Z T 48 EI MENU FUNCTIONS System Maintenance Men To maintain the operational integrity of the DVR it is suggested that it be rebooted periodically In much the same way that a computer can become unstable if left on for an extremely long time the DVR can become unstable It is strongly suggested that the DVR be rebooted at least once per week Firmware Upgrade Werletee However as this can be a hassle particularly if the DVR is stashed away a somewhere inconvenient you can set the Contiguration DVR up to reboot itself Enable auto reboot Will automatically shut the DVR down and restart it ata certain time of the day or week Default Settings Auto reboot at Choose when you d like the DVR to reboot Typically this will be a time Default Apply when it s unlikely there ll be any activity for the DVR to record Firmware Upgrade Upgrade Instructs the DVR to update its firmware You ll only need to use this option if instructed to do so by Swann Technical Support Remember to Export your configuration first so you don t have to re set everything Default Settings Restore Loads the factory default settings
49. he playback interface on the DVR itself Local Settings Defines how SwannView Link will manage and save footage and still images to your local PC Device Settings Allows access to the DVR s settings The configurable options are very similar to those you ll find in the DVR menus PTZ Controls These buttons are used to control PTZ devices if connected to the DVR They operate in the same way as those you ll find on the DVR itself Basic Settings You can alter the brightness contrast saturation and hue of your images here They operate in the same way as those in the DVR s menu see Display Camera on page 24 for more information Advanced Settings You can alter how each camera adapts to different light conditions for day and night CPU Loading How hard your computer is working to decode and display images as they arrive from the DVR If this is consistently high you can try e disabling multiple monitor setups The SwannView Link application doesn t support hardware acceleration across multiple monitors Disabling all but your primary monitor will greatly increase performance e reduce the number of video feeds being displayed Select a channel and click Stop to disable the monitoring e switch to single channel view 5l REFERENCE SwannView Link Local Settings Preview Playback Local Settings Device Settings Record Path C RecordFile Download Path C DownloadFile snapshot Path C Capture Convert to
50. he way the DVR will internally process and record video Sub Stream The way the DVR will encode and send video to a remote device such as the PC you re using to access the DVR Record Audio Check Box This function is not supported by the camerals supplied with the DVR Resolution How many pixels little dots make up your image Frame Rate How many images per second the DVR will capture Realtime is 30fps NTSC or 25fps PAL Max Bitrate The maximum size that your video files will be The higher this is set the better recordings will look however they ll also fill the hard drive faster Recording Advanced Config Overwrite Whether the DVR will erase old recordings to make room for new ones or not Pre record Whether the DVR will cache and save footage that occurs immediately before an alarm motion event Delay How long after an alarm event or motion the DVR will continue to record for Pack Duration The amount of video that will be stored as a single pack Unless you have very specific requirements leave this at the default value Recording Schedule Use the Copy To functions to quickly assign identical schedule layouts to multiple channels at once Be careful when programming your schedule It s one of the most important aspects of setting up your DVR and if it s wrong in any way it could lead to complications later 93 54 G REFERENCE SwannView Link Device Settings
51. ir IP addresses manually defined as there is no device dedicated to automatically assigning addresses PPPoE An advanced protocol that allows the DVR to be more directly connected via a DSL modem This is an option for advanced users only IP Address Just as houses and businesses need to have an address which identifies their location on the road network so too do computers and other devices need addresses called IP ADDRESSES to identify their position on the electronic network The DVR uses IPv4 addressing which consists of four groups of numbers between 0 and 255 separated by periods For example a typical IP address might be 192 168 1 24 or something similar The most important thing when setting the IP address Is that nothing else on your network shares that IP address Subnet Mask If the IP address is like a street address then a subnetwork is like your neighborhood This will be formatted in a similar way to the IP address i e four numbers up to 255 separated by periods but contain very different numbers In the above example the Subnet Mask might be something like 290 290 200 0 Default Gateway This is the address of the way to the Internet to continue the road analogy this is like your local oy Ai lV InNnCei o Ni WO K 5I jl US DHCP Default access point to the highway This is an IP address in the same format as the others and Is typically very similar to the IP address of
52. isplayed when using auto sequence mode Audio Whether the DVR will output an audio signal When checked the DVR will output audio to a compatible device via the HDMI see note below or the RCA Audio Output When unchecked the DVR will not output an audio signal at all Yy Audio via HDMI If you want to send audio via the HDMI then you ll need to use a Standard HD resolution This is due to the way that HDMI embeds audio information around video information The two resolutions that will stream audio correctly are 720p 1280 x 720 and 1080p 1920 x 1080 Selecting any other resolution will prevent audio being sent via HDMI Border Adjustment Changes the size and position of the DVR s images on the screen Altering the border size can be useful if you ve got parts of the DVRs image extending beyond the part of the screen you can see The border adjustment is more likely to be required for older CRT computer monitors connected via the VGA output HDMI should in theory automatically adjust the DVR s image to perfectly fit your screen N m O _ LL LLI 2 29 S m Z Cc zu Z T Z T 26 EI MENU FUNCTIONS Recording Encode RA Wani VISHU asa Display code Option gt mg Recording Search Network Camera No Ct Encoding Parameters Main Stream Record Audio Resolution 960H Alarm Sf Device S System Frame Rate fps Max BitRate K bps
53. l record The default and maximum is referred to as real time and is 30fps NTSC or 25fps PAL Reducing the number of frames per second will not save hard drive space but potentially will improve the data rate per frame depending how you set the bitrate see the next point Remember that your FPS count is the same as saying take X photographs per second where X is your FPS setting The Recording Encode menu allows you to alter and customize how the DVR records footage and encodes the files Encoding is aterm which refers to the compression algorithm a fancy computer term for make the file smaller while retaining visual quality used by the DVR You can choose and alter e the resolution per channel e the frame rate how many images per second the DVR records e the data rate of each video stream The higher the data rate the better your images will look but the more space they ll require on your HDD ofps doesn t sound like much but it s still five individual photographs per second If maintaining image clarity while reducing HDD consumption Is your priority it makes sense to lower the frame rate Max BitRate Kbps The actual amount of data that the DVR uses to record video The higher the bitrate the more space each recording takes up on the hard disk Generally speaking recordings encoded at higher bitrates will be ofbetter quality especially when recording movemen
54. lect a diferent fokler cick Browse 1 Setup Swannie Link Seller fubchticreal Tanks Wiech piatra tried should be performed Salect the addinonal tasks you veid foe Setup to pedin wide miang Senn link than chick Hirt Additonal icon noi a geakteg icon Grewte a Daik Lundh mon E tape Swaan Linie a Readhy to Install Sebo E how kady bo bean neting paaria Link on poor compuber Dkk Fet to airos veh the mabon or cick Bock f you want bo neverw oF ange any sions eimrution ket CcliPrograr Fin ith Sica e Linnie feat Hiru fete Sevan View Link Completing the Swannview Link Setup Wizard Detia hii ehed mailing Gwari Link of poe computer The application may be bunched by miming the iniabed Biri Gla Mni hp amit Debus 9 Laue Givgeun aw Linke am Lu N N lt aa ey E BASIC SETUP Setting up your PC Logging on to SwannView Link e To connect from your PC to your DVR make sure your DVR is on and J search all connections are ok Number Device Name IP Address Media Port e On your PC open the email that your DVR sent when you were setting up your email account during the Setup Wizard which should look something like this image and locate the the UID Search g TER Mode UID X Stream Type Main Stream Sub Stream From yourdvr gmailcom UID X6GBUNEV4TX6GBUNE v Language x To yourgemail com Media Port 9
55. look nice it is also a higher level of contrast the camera has to deal with keep the sky and any other bright objects to a minimum so that the camera has the best chance of getting the image you need to identify the intruder or licence plate e Keep the view distance to the shortest possible Place the cameras as close to the subject as possible to ensure you get the best possible level of detail Digital zoom can make the image bigger but if the camera is too far away then no amount of digital zoom will make the subject any clearer e Where possible have some overlap for your cameras Overlapping camera views make it difficult for someone to access and tamper with one camera without another camera capturing some video of the event e Keep your cameras clean Dirty lenses can affect the image quality give the lens a clean from time to time Note that spider webs are almost invisible during the day but are extremely reflective at night which can dramatically affect the night vision from your cameras so keep the spider webs away from your cameras too EI MENU FUNCTIONS Alarm Motion Detection Action Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs The Email Settings button will take you to the same email configuration screen acces
56. lse triggers turning off the motion sensitivity to any area a target cannot move in front of will help reduce false triggers Note The motion detection feature will seem more sensitive at night particularly when using low light or active infrared cameras We recommend that you test your motion detection sensitivity both during the day and at night to ensure your sensitivity setting is suitable for either lighting condition Some tips to customizing your motion detection sensitivity and actions e Consider how important it is to be notified of motion events as they happen Using the email alerts is a great way to be kept up to speed on what s happening but may quickly become annoying If something occurs which will generate a number of false triggers As arule we suggest employing the email alert only on interior cameras during times that no one should be moving about in front of them e It can be important to have a complete record of a subject s movements and actions for legal reasons If your cameras capture an illegal event typically an intruder but we re continually surprised by stories from our users it is important to have as much information as possible For example images of someone in your home may not actually prove that they broke in but footage of them breaking a window does If you use a camera Inside the home to trigger all exterior cameras with pre record enabled then you will have a record of how they e
57. ly difference Is you ll select an Event Type rather than a Video Type The Log Search displays a list of events Menu presented in chronological order the most asa DEEN ME Playback WZ Backup WB Event MIB Log Search recent events will be at the end of the list Recordin The Log lists all events that the DVR maaa Ei Malor Type Record Time Minor Type Darametal monitored whether or not any footage was Search p E 01211 1301 Local CEG System recorded as a result i ae Networ J 1 Alarm P 5 09 2012 fe Bae Startup System PEE Input Input MF Dovice sf 3 NIL FEN Input O12 3 33 TF System P 5 09 2012 11 13 33 13 33 Input Input p Ts 119 CFI Input Shut Dow p Ts ToL Input Input 01 10h Input Input EI MENU FUNCTIONS Network General Menu asa Display er eneral mg Recording Search R Network gt y WAG SGI IP Address Subnet Masi Default Gateway Auto DNS Preferred DNS Servel Alternate DNS Servel VAS i JOWN Ai li i yi t Network Access Here you can choose between the three different types of networks that the DVR can be connected to The three types of networks are DHCP DHCP Dynamic Host Configuration Protocol is a system where one device on your network usually a router will automatically assign IP addresses to devices connected to the network STATIC Static networks require all devices to have the
58. me and click and drag it to the position you d like it to be To exit the OSD Display Position screen press the right click button A context menu will appear with two options Save and Exit To exit without saving simply choose Exit If you want to save your changes choose Save first Image Settings Gives you access to image adjustment tools allowing you to adjust the way the DVR Interprets and displays video images See opposite for more information The Image Settings you choose will affect your recorded footage Rather than applying the changes after the video has been processed like many older DVRs the Image Settings affect how the DVR decodes the video it is receiving from the cameras The Display Camera menu is where you can make adjustments to how the DVR displays the feed coming from your cameras You can adjust aspects of each channel camera such as e the cameras name e what information will be displayed on screen and where this information will be displayed e whether information such as the date will be recorded directly onto your videos e any areas of the video you want masked that is left blank o Brightness i Default q ANASI ue Ok Saturation lb Da i i k LANCE Brightness Changes how light the image appears to be However it can t make the camera see further in the dark or increase the clarity of an ill lit image Contrast Increases
59. mpler Left click Selects an item or confirms a choice Right click Opens the menu bar from the live viewing screen Returns one step from a submenu Opens a context menu in some settings screens The Scroll Wheel Can be used to adjust the values of sliders and scales when highlighted by the mouse The Remote Control The DVR also comes supplied with a remote control unit Like the USB Mouse it can be used to perform all the main functions of the DVR For details of what each button does see the layout of the remote control below A LLI N Wireless Mice and Bluetooth devices are NOT compatible with the DVR ps aa Please use the USB optical mouse supplied Shutting Down amp Rebooting If you want to shut down or reboot the DVR or simply log out of the user account you re logged in as access the Shutdown menu which is accessible via the main menu To ensure the integrity of your data and recordings always select Shut Down when powering off the DVR 11 0 gt 2 N m j C ou E BASIC SETUP Setup Wizard General The Setup Wizard will run automatically the first time you start the DVR The wizard will guide you through all the settings you need to get your DVR up and working specifically e Choosing your Language e Setting Video Format and Resolution e Setting the Date Format and your Time Zone e Configuring your email account settings so that the DVR can send you
60. n every channel so that s rather a lot of data Typically we suggest Motion as a better recording mode for most users Motion Green The recommended recording setting for most applications The DVR will only record when it detects something moving in front of a camera and will then only record footage from the camerals that do detect motion unless you alter your Action settings see Alarm Motion on page 38 to include other channels Before setting any of your schedule to Motion ensure that Motion Detection is properly configured for the channel s you want to associate with it The Action Options for Motion Detection can affect the way the recording schedule works Any adjustments in the Alarm gt Action menus will change the DVR s behavior even if it is set to Motion Recording mode see Alarm Motion Detection Action on page 41 None White As the name suggests the DVR will not record anything To define a schedule e Select the channel that you want to edit e Tosetarecording mode for a specific time and day click the corresponding square s in the timeline until the colour changes to your desired recording mode Blue Normal recording Green Motion recording and White Not recording e Aquick way to set a specific type of recording over a large period of time Is by clicking on the desired recording mode below the timeline then clicking and dragging the mouse over the squares corresponding to
61. n your router connect to the HDMI port on the DVR m f youve gota monitor with VGA but not HDMI connect it to the VGA output on the DVR EY INTRODUCTION Connecting Additional Devices An external hard drive with an eSATA port can be connected to the eSATA port on the DVR it can be used to record live footage in the same way as the interal HDDs The Audio Out port can be used to connect a pair of speakers or headphones The Audio In ports can be used to connect audio devices such as microphones to the DVR _ Q m O x _ The PTZ port RS485 can be used to connect compatible PTZ devices such as this Swann PTZ dome An external hard drive with a USB compatible interface USB 2 0 recommended can be connected to the front USB port of the DVR The front USB port also supports USB solid state storage such as flash drives Chapter 2 Basic Setup E BASIC SETUP Controlling the DVR Starting the DVR for the first time When you first boot the DVR it will automatically start the Setup Wizard which will guide you through the various setup options available The USB Mouse The easiest way to operate the DVR is to use the included USB optical mouse we put together the look and feel of the menu system specifically for mouse friendly navigation The controls are pretty easy to remember heck there are only two buttons It couldn t be si
62. nd for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure 61 Helpdesk Technical Support Details Swann Technical Support All Countries E mail techldswann com Telephone Helpdesk USA Toll Free _ 1 800 627 2799 USA Exchange amp Repairs 1 800 627 2799 Option 1 M F 9am 5pm US PT AUSTRALIA _ 1300 138 324 NEW ZEALAND Toll Free 0800 479 266 UK m Swann Swann Communications 2013 M89_4200H1811113E
63. nel 1 would e Notrecord anything from midnight 00 00 to 6am 06 00 e Record based on Motion from 6am 06 00 until 60m 18 00 e Record constantly from 6pm 18 00 until midnight 00 00 amp Recording Mode Day Copy To Apply The Recording Schedule menu enables you to specify when the DVRrecords video and under what modes for each channel The schedule presented on screen applies to one channel only over one whole week There is a 24 hour timeline for each day of the week Each square in the timeline represents an hour in the 24 hour period Use the Copy To functions to quickly assign identical schedule layouts to multiple days channels at once Be careful when programming your schedule It s one of the most important aspects of setting up your DVR and if it s wrong in any way it could lead to disastrous complications later Copy To Channel Located at the base of the screen with Default on one side and Apply on the other This allows you to copy the schedule from the channel you re editing to another channel or channels Recording Modes By default all channels are armed to use Motion Detection as their recording mode There are three types of recording to choose from Normal Blue The DVR will constantly record for any period You wont miss anything but constant recording will fill your hard drive very quickly The DVR does record the equivalent of a DVD film every two hours o
64. nk on your PC etc Your DVR does not send out email alerts immediately when events occur The frequency of email alerts depends on the Interval setting you specify here NTP NTP stands for Network Time Protocol It s a way for the DVR to connect to the Internet and automatically update and maintain accurate time Theres no requirement to use NTP but it s easy to setup and free to use so there s really no reason not to NTP Server The default server used to obtain accurate time NTP Port The default is 123 You should only change this if you re using a different NTP server and you know they use a different port If you re using pool ntp org ensure the port is 123 Sync Triggers the DVR to automatically synchronize its internal clock with the time server immediately If your DVR is connected to the Internet the DVR will update the time immediately System Time The DVR s current date and time DST Configuration If your time zone observes daylight saving time and you want your DVR s clock to be updated automatically when daylight saving time starts and ends make sure the Enable checkbox is selected You can configure when daylight saving time starts and ends for example 2 a m on the first Sunday of a particular month Note Make sure your time offset is set correctly or both your DVR s normal time and DST time may be out Offset The amount by which the time changes during DST For
65. nsure your privacy this DVR supports password protection The default all access username is admin If the DVR asks you to log in before you ve set a password enter admin as your username and leave the password blank This will give you access to all areas of the DVR The password function is disabled by default However if you re asked for a password the default is 12345 To ensure your ongoing privacy we strongly recommend setting a password as soon as possible Choose something that you ll remember but that others would be unlikely to guess If you do manage to lock yourself out of the DVR you ll need to contact us at the Swann Technical Support Telephone Helpdesk the number is on the back cover Finishing the Setup Wizard When you click Finish the DVR will update and save your settings It may reboot while doing so ae _ a Lu N N lt m 15 3 BASIC SETUP Setting up your Smartphone or Tablet Have a Smartphone or Tablet Then head to the respective Apple App Store or Google Play download the SwannView Link app or SwannView Link HD for tablets for free and turn your iOS or Android device into a monitoring centre for your DVR Have the peace of mind that you can monitor your home at any time from any place With SwannLink Peer to Peer technology connecting your smartphone tablet or PC to your DVR is so easy there s practically no need to fiddle around with complicated netwo
66. ntered in addition to what they did Always consider what s really important Which is the bigger problem a dozen false triggers per day or missing one critical event There s no magic setting which will make motion detection work perfectly There will always be some events that it s not sensitive enough to catch or minor happenings that will trigger an overly sensitive camera to record Typically the best motion detection settings are one s that give few false triggers but dont miss anything Even motion detection which false triggers a few times per hour will still save a significant amount of hard drive space compared with a constant recording schedule for the same duration e Position your cameras well e Many issues seen with motion detection and security cameras can be traced back to poor positioning of the camera itself e Make sure the area in front of your cameras Is as clear as possible so it has and unobstructed view of potential activity Consider the center of the camera Image is the sweet spot which gives you the highest detail and the best image clarity so the center of the image should be right where you need to see the real activity e Position you camera so that any potential intruder s face will have to pass the center of the image as closely as possible without allowing the camera to be tampered with e Also note that while having the cameras show some sky in the image might make the picture
67. ny purpose it is the buyer s responsibility to be aware of all applicable laws and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations FCC Regulation for USA Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful authority no person shall use either directly or indirectly a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation WARNING Modifications not approved by the party responsible for compliance could void user s authority to operate the equipment IMPORTANT SAFETY INSTRUCTIONS e Make sure product is fixed correctly and stable if fastened in place e Do not operate if wires and terminals are exposed Do not cover vents on the side or back of the DVR and allow adequate space for ventilation DEFAULT PASSWORD INFORMATION To ensure your privacy this DVR supports password protection The default all access username is admin the default password is 12345 To ensure your ongoing privacy we strongly recommend setting a password as soon as possible Choose something that you ll remember but that others would be unlikely to guess IMPORTANT NOTICE Do NOT lose or forget your password To ensure that your DVR has the best securit
68. o use the same IP address This shouldn t occur if you re using DHCP addressing unless one or more devices is set to use a STATIC IP the static addressing method overrides the automatic assignment process Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs es oe error Show Exception The DVR will display the icon at the bottom right corner of the main screen when the event type that you ve selected occurs Click on the icon to access the Event Log and know more about the exception that occured EI MENU FUNCTIONS Device HDD Menu asa Display E o E smart RE erz mmm Recording Search Network y Wren ros ystem O S h ut D C AN a Pn Searcn wei Ui gt Network Alarm power on nNours spin retry count Free Space Typically there will be one entry here and it will be the hard drive that came with the DVR you ll get many years of usage out of the included hard drive The drive connected to the internal SATA port will be listed here A drive connected via eSATA will appear on this list and be useable in the same manner as an internal HDD External drives connected via USB will not appear on this list and can t be used to record footage USB lacks the bandwidth to write m
69. ode as the camera is moving almost continually so too is the DVR recording almost continually Here you ll be able to set the motion detection features of the DVR for each channel We suggest that motion detection is under most circumstances the most practical recording method for the DVR to employ How it Works Once motion detection has been enabled for a channel it will register to the DVR as a Motion Event Thus you can use the Motion recording mode in the schedule to trigger the DVR to record when motion detection triggers an alarm signal Enable Whether or not motion detection is enabled ona specific channel Each channel can be configured independently of one another Motion Detection Click the applicable Set button to setup the motion detection area for that channel See Alarm Motion Detection Configuration on page 39 for details on how to do this and what it means Say for example you are trying to monitor your front yard whilst in the background there is a busy street and the cars driving past continually set off the motion detection What can you do about it Setting only part of the camera s view to be motion sensitive might be the answer This is useful in a If you re planning to use Motion Detection as the primary or sole recording mode for the DVR It s worth taking a moment to ensure it s properly configured If the motion detection sensitivity is too sensitive then the DVR will record too
70. ommunicate over your network Ensure nothing else uses this port The default value is 85 e NTP Setup NTP Domain or IP Address The server you intend to use to access the current date and time The default is pool ntp org NTP Port The port that the NTP server uses The default for pool ntp org is 123 e Email Setting Operates in the same way as the email setup menu in the DVR menu Rather than attempt to summarize here it s easier to simply turn to Network Advanced Email Settings on page 36 to learn more e DDNS Setup Where you can configure a Dynamic DNS server to track the position of your DVR over the Internet Check out Network Advanced DDNS on page 35 for more information on DDNS servers We recommend using SWANNDVR as your DNS service This is a free service for Swann DVR owners which we directly support To create an account with SWANNDVR go to http www swanndvr com and click the Registration button Follow the prompts to create your account G REFERENCE SwannvView Link Device Settings Alarm Motion Detection Channel The channel you re configuring the motion detection settings for Enable Whether the motion detection is enabled for the channel currently selected Sensitivity A sliding scale between 1 and 50 The number refers to the number of pixels as a percentage that have to change between frames okay this one is a little m
71. option that is equal to or less than the screen s maximum resolution Widescreen Plasma LCD HDTV via HDMI The resolution should be set to the maximum your television can process not display Typically this will be 1080p as even screens which dont have that many pixels can still display the image just with less detail Check your television s documentation to learn this value If your television can t display 1080p then use 720p instead Transparency You can set the DVR s menus to be partially transparent see through in case you need to keep an eye on things while adjusting settings The best way to set this Is to simply experiment over time and see what works for you The Display Output menu is where you can control how the DVR Is going to deliver an image to your television screen or monitor You ll be able to adjust items such as e screen resolution and position on your monitor e the audio output e the appearance of the menus e the auto sequence dwell time e the sensitivity of the USB mouse Mouse Sensitivity How sensitive the mouse will be On lowest large and dramatic arm movements are required to move the mouse but a few inches onscreen At the other end of the spectrum a tiny bump or knock can send the cursor from one side of the screen to the other Try somewhere around the lower end for starters and then increase it little by little if it s moving too slowly Dwell Time How long channels will be d
72. ore complex than this summary will allow Seriously check out Alarm Motion Detection Action on page 41 for a much more useful explanation of how motion detection works Action What you d like the DVR to do when it detects motion Typically assuming the schedule is configured to do so this will be to record video It can also be a cue to trigger an email alert or to sound the DVR s internal buzzer Alarm Video Loss Action Check boxes Whether you d like the DVR to send an email alert or to sound the DVR s internal buzzer Arm Schedule The times of day week you d like the DVR to be armed to detect video loss Alarm Exception Exception Type What event type you d like the DVR to react to By configuring the Action for these events you can create any combination of audio alerts see below or auto emails to be sent for different event types Audio Warning Sounds the DVR s internal buzzer Send Email Commands the DVR to send an email alert Show Exception Shows any alerts that occur at the bottom right corner of the main screen Double click on the alert notification to see details Jo G REFERENCE SwannvView Link Device Settings Device HDD Operates in the same way as the HDD management menu in the fame Specs DVR menu Rather than attempt to summarize here it s easier to simply turn to page 43 to learn more T ATi UNN NTSC j x Recorang Operates in the same way as th
73. ould make little sense in practice Operation You can select which channels the user has access to and what they can do with them For example you could set a user to have permission to view all channels in live viewing mode but only playback channels 2 and 4 Press the Set button next to each type of access to select specific channels that the user can access Also this page contains permissions for HDD Management and Shutdown These are surprisingly powerful levels of access between them a user can remove all footage froma DVR s hard drive and turn the DVR off Be careful assigning these permissions 47 EI MENU FUNCTIONS System System Information Menu asa Display MZ General WE User ME s ystem Information Z Maintenance mB Recording D Seaici Device Name DVR DVR9 4 200 Build No build 0704 GA 2 0 a Alarm Hw No TNMBO1 a Device Cfg version v1 0 0 1 e WAGI ARI Detail Network Shut Down If you re looking at the System Information screen you ve probably been directed to do so by Swann Technical Support If we haven t told you to come here you might be wondering what all the information means On a day to day level the answer is very little However if you re still curious Device Name The name that the DVR considers to be its own and what it will use to register an IP address with your DHCP host The remaining information is for use by Swann s Technical Support in the event t
74. r ISP to confirm DDNS Type Choose the server that youre using We recommend SwannDVR youcan sign up for your free account at www swanndvr net Device Domain Name Enter the host name that you set up in your DDNS service This is the address you use to access your network For example yourhostname swannDVR net Username and Password Enter the username and password you setup with your DDNS server These do not have to match your username password combination in either your DVR or router for the sake of security we suggest making them different For SwannDVR users Your username is the email address you used to register the account The password is whatever you selected when you registered Test To check if the DDNS is working click the Test button After a short delay a message will be displayed on screen informing you whether the update was successful or not If the test is unsuccessful a message will appear onscreen informing you that the Update was Unsuccessful This could mean there s a problem with your network setup or theres a problem with the DDNS Account Name and Password you re using Network Advanced NIP Particularly important if youve enabled NTP set this to the time zone where you happen to be For example people in eastern Australia Canberra Sydney and Melbourne choose GMT 10 00 whilst the Eastern Time zone in the USA and Canada is GMT 05 00 GMT stands for Greenwich Mean Time it
75. rk configuration Best of all it only takes minutes to get it all up and running Important Note As the SwannView Link app is constantly under development to improve your user experience the following screens may differ slightly from the actual app Configuring the SwannView Link App After you have downloaded and installed SwannView Link HD on your smartphone or tablet locate the app and tap the icon to run Take your smartphone tablet to your DVR and follow the instructions below 1 In the Live View screen tap MA at the top left and then tap Device Live View 2 Inthe Devices menu tap to add a new Device as shown below oJ J gt ii Devices N 3 On the DVR you will see a sticker with a QR Code and your UID number the sticker will be on the top or bottom of the DVR case depending on whic model you have EQ depending hich DVR model you have Wn On the app tap the QR Code button and use your smartphone s camera to scan the QR sticker on the DVR This automatica opulates the ox with the S enter a Device Name anytning you like the username an Ll ically popul he UID b ith the DVR s UID E Device N anything you like th d assword ftor your as snown below and ta to save your settings Cc p df DVR h bel dtap ing U Device Setting Device Name MyDVR 3 Connect Mode P2P gt UID User Name admin Password TILT 4 Next tap Start Preview to automatically check the number of channels and then you will see yo
76. s Rewind Reverses the footage Play Plays footage at normal speed Pause Step Pauses playback but retains still images on screen Subsequent presses will move a single frame forward in the video This will usually be 1 30th NTSC or 1 25th PAL of a second Fast Forward Speeds up playback Slow Plays back footage at reduced speed Press multiple times to further reduce the speed 1 2 speed 1 4 speed 1 8th speed 1 16th speed and so on 16 42 48 16 44 30 Recording Type Whether the video being played back was recorded under normal recording blue or based on motion event red Hide Console Maximizes the area on screen for playing back your footage by hiding the on screen controls Exit Playback Leaves the playback interface and returns to the live viewing mode Playback Limitations While you re playing back footage the DVR continues to monitor and record normally Simultaneously recording and playing back footage from many channels at once is extremely resource intensive If the DVR is simultaneously recording monitoring multiple channels and playing back multiple channels at once there may be a slight reduction in performance from realtime to near realtime The 9 ch model of the DVR can only play back one channel at a time This is because the DVR prioritizes processing power to recording new incidents as they happen EI MENU FUNCTIONS Specific Incident Backup Cut Copy Say you
77. sible from the Network menu see Network Advanced Email Settings on page 36 for details Trigger Camera You can define one camera s motion detection to trigger recording on one or more other cameras This can be useful in a number of situations For example If you have two cameras overlooking a yard one with a wide view from well overhead and one with a much narrower view of a corner or path You may find that using the camera with the narrow view for motion detection gives fewer false triggers and doesnt miss an event as often as the really wide view might so triggering the wide view to record as well ensures you know where the subject went after they left the narrow view One camera might face a public area while another camera looks down a private corridor which exits into the public area Having the camera in the private area trigger the one In the public area to record can give you a record of where a subject went after they left the private area without filling your hard drive with recordings triggered by random passers by The Trigger Camera option will override the recording mode that has been set for the camera at that particular time that it is triggered for recording Alarm Video Loss Alarm Video Loss Video Loss is regarded as a potential alarm event and is considered to occur any time that the DVR doesnt receive an active video signal on any of its Inputs The default behaviour of the DVR when a
78. st By default a Guest user has access to the live images on the DVR and can search through recorded events They cannot change any settings or configure the DVR in any way Operator The default permissions of an Operator allow them to access and configure all aspects of the DVR mi t T F ia j i i i i The System User menu is where you can define and configure the different levels of access various users have to the DVR We suggest that at minimum the admin account be password protected as it has access to all aspects of the DVR s operation To add additional users choose Add To remove a user choose Delete To customize a user s level of access choose Modify You cannot modify the access level of the default admin account they can do everything This is to prevent an unfortunate Incident where for example no user has the permissions required to change another user s permissions which could lead to the DVR being in at least some senses inoperable You can easily customize the level of access each individual user has Simply choose the Permission button on either the Add User or Modify to set the specific access for the user you want The Permission menu has two tabs Configuration and Operation Configuration The configuration page specifies which a menuls the user can access There is no hierarchy and any combination of menus can be selected although some combinations w
79. st backup your footage as an AVI play it back ona PC and select the appropriate aspect ratio 16 9 for 480 NTSC 960H cameras and 4 3 for standard CCTV 576 PAL EJ BASIC SETUP Menu Layout Display Encode SANO E Playback Search i Status a Menu Bar IP Filter BASIC SETUP MOUN DEVA L d N Loak rA g N N Shut Down i _ Shutdown Ne E J XQ J 21 Chapter 3 Menu Functions EI MENU FUNCTIONS Overview This chapter consists of a guide to performing common and advanced functions through the menus in the DVR system a How To guide We recommend that you read the previous chapter Chapter 2 Basic Setup complete the Setup Wizard to get your DVR up and working and become familiar with operating the DVR in Live View mode before continuing with this chapter By Default e The DVR has motion recording enabled on every channel configured to operate at an average level of sensitivity e To bea little more likely to record an border line motion event than not we think it s better to get a false trigger than miss an event e To record video each time it detects a motion event but not notify you via email all events will be listed in the log To alter the DVR s default behavior you ll need
80. t The main stream uses a variable bitrate to record video the more movement occurs in the video the higher the bitrate will have to be When there s little movement In view the DVR will automatically reduce the bitrate to conserve HDD space If the amount of movement in a recording would require a higher bitrate to accurately record than what youve selected as the maximum the DVR will attempt to preserve as much of the quality as possible by applying compression to the Image This compression will take the form of irregular fuzzy blocks over segments or the entire image If you encounter this it indicates that you might need to Increase the overall bitrate If you ve set a high bitrate but a low frame rate the DVR will still use all the data It can resulting in potentially higher quality per frame than at higher frame rates The sub stream uses a constant bitrate This makes the video easier to stream over a network or the Internet Note Both the main stream and the sub stream are always operating in fact the sub stream forms part of the main stream The options will affect the output quality of each stream but wont change which one is being used In different circumstances EI MENU FUNCTIONS Recording Option asa Display BZ Encode ME Option Schedule mB Recording Ve VV Eak Search ver writ YAS etworl min A Al f i Alarm Pack Duration oY MIN af J AULE a e SG Shut Dow Default
81. that s standard in your region UID This is the DVR s Unique IDentifier number which you will use later to connect your PC or SmartPhone to the DVR using Swann s Peer to Peer technology If you need to change any of these settings later you can find these options here Main Menu gt System gt General EJ BASIC SETUP Setup Wizard Email Email If you want the DVR to send email alerts as alarm events are detected then you ll need to configure an outgoing email server for the DVR to use and choose an email address for It to send to We recommend creating an account with Gmail www gmail com specifically for the DVR These instructions assume youre using a GMail account If you re using a different email see Network Advanced Email Settings on page sender Password 36 for details Recipient Address your_email gmail com Enable SSL or TLS Enable Attach Picture E SMTP Server The SMTP address of your email Interval 5 min server There are 3 preset options to select from UID smtp gmail com smtp live com or smtp mail yahoo com sender Address your_email gmail com Other Allows for custom definintion of an outgoing email server See Network Advanced Email Settings on page 36 if you want to use an email server other than ones provided Recommended for advanced users ONLY SMTP Port The SMTP port of your email server Gmail s is 465 this value will self populate Sender Address The email ad
82. the DVR To continue the above examples It might be something such as 192 168 1 254 Auto DNS Static DNS Choose how you d like to define your DNS servers We recommend leaving it on Auto unless you ve got a specific reason not to Auto DNS The DVR will automatically choose a DNS server This is the recommended setting Static DNS If you need to manually define a DNS server then choose Static DNS This is recommended for advanced users only Preferred DNS Server Domain Name System Everything on the Internet Is located via an IP address however for ease of use we associate domain names such as www exampledomainname com with those IP addresses This index is accessible in many locations online and we call those locations DNS servers DNS for STATIC configuration Under most circumstances you can set the DNS Server address to be the same address as your router this is usually the same address as Gateway DNS for DHCP configuration Typically the DNS Server address will automatically be detected by the DVR In some cases you ll need to enter a value the address of your router the same as the Gateway should work Alternate DNS Server A backup DNS server This is here as a redundancy your DVR will probably work without one MAC Address The Media Access Control address This is a unique code which nothing else should share You cant change this one it s pre set when the DVR ships out
83. the difference between the blackest black and the whitest white in the image Useful if sections of the image grey out but setting the contrast too high will degrade image quality Saturation Alters how much color is displayed in the image The higher the saturation the more bright and vivid colors will appear to be Again setting this too high can degrade image quality Hue Changes the color mix of the image this can have very dramatic results It s somewhat like moving through a rainbow Remember Your image settings will affect your recordings You can use the Image Settings to help fine tune your Motion Detection sensitivity At night your cameras images may seem to flicker slightly or to have increased noise In video noise is random fluctuations of pixels a little like an old television that is not set to a station often called static By tweaking the Brightness and the Contrast you can eliminate much of this video noise increasing the quality of your images and the accuracy of the Motion Detection Mask When checked allows you to create place and shape a privacy mask which obscures part of the image on the associated channel EI MENU FUNCTIONS Display Output asa Display ei camera Ty Output mA Recording Search etworl Resolution lransparency Mouse Sensitivity Alarm Dwell Time b eyice Audio Border Adjustment lop PE stem D Shut Down Lett Right
84. the vast majority of locations the offset is one hour but exceptions to this rule exist Start Time End Time When DST begins and ends in your locale EJ BASIC SETUP Setup Wizard Account Configuration Account Configuration Here you can change the default password of the Admin account For on going protection against unauthorized access we strongly suggest setting a new password for your Admin account User Name The DVR s default administration account which is always called Admin You can t change the Admin user name Password The password you d like to be associated with the Admin account A password can be between 1 and 8 characters in length and consists of numbers only no letters or symbols The default password that s masked on screen is 12345 Confirm Password Re enter the password to ensure accuracy Level This field is greyed out because the Admin account always has the highest level of access There are two additional access levels available Guest and Operator Enable Password Select this if you want to be prompted for the user account s password when accessing the main menu This adds an extra layer of authentication on your DVR Display wizard when booting up checkbox Select this if you want the DVR to automatically run the configuration wizard when it boots up You can also run the wizard at any time by clicking the icon on the DVR menu bar Default Password Information To e
85. there s motion detected The motion Icon indicates that the DVR is detecting motion coming from this camera It doesn t necessarily mean it s recording Ithe camera icon will be there too if that s the case Video Loss indicates that the channel displaying this has lost the feed from its camera This may be caused by a disconnected damaged cable the camera may have lost power the camera may have been de registered from the channel or the video standard might be wrong PAL NTSC If you see this icon on screen it ll be lurking in the lower right corner by default it indicates that something has gone wrong Click the icon to access the Event Log where you ll get more information about exactly what has gone wrong 19 WW gt n N m j Cc U 20 E9 Basic SETUP Live View Mode Menu Bar To open right click with the mouse on the Live View screen Opens the main menu 4 Le ey Runs the initial startup wizard PN single Camera View Shows images from one camera in full screen EJ Four Camera 2 x 2 View Divides the screen into four viewing windows Eight Camera 1 7 View Divides the screen into eight viewing windows one large and seven small windows b Nine Camera 3 x 3 View Divides the screen into nine viewing windows H Next Camerals Displays the next set of channel s in the current screen mode i Start Stop Tour Starts Stops auto channel sequencing at every speci
86. to it especially when the PTZ system is set to Cruise Mode False Triggers Setting the motion detection at high sensitivity levels 4 or lower increases the frequency of false alarms On the other hand low sensitivity levels 20 or higher increase the risk that a significant motion event such as an intruder will not trigger the motion detection to record Check the Motion Detection settings both during the day and at night In low light conditions or when your cameras are using infrared night vision the DVR may be more or less sensitive to motion depending on your unique circumstances The difference might be very dramatic Weather The weather conditions are going to affect your motion detection Dramatic weather phenomenon such as heavy rain strong winds lightning and so on may trigger the motion detection with surprising frequency On the other hand things like fog mist and other obscuring kinds of weather might mask or obscure something moving to the point that the DVR fails to detect them Here are a few steps you can take to minimize the amount of noise in your images e Try adjusting the Image Settings see Display Camera on page 24 for details to fine tune the brightness and contrast to get a more stable image e Limit the motion sensitive area to only the areas in view that a target could be In particular large featureless areas in the camera s view are the ones most likely to give fa
87. to change some settings in the menus You can do this by using either the DVR s built in interface or SwannView Link PC software for details see SwannView Link Device Settings on page 53 Quick Reference Some of the more common reasons to have a look in this chapter include Altering the Recording Schedule The recording schedule Is one of the most important things to get right when configuring the DVR More information about the schedule can be found at e Recording Schedule on page 28 Searching for Recordings There are number of ways to search for recordings You can search by channel recording type time period or event To learn more look at e Search Playback on page 29 e Search Event Log Search on page 32 Configuring the Auto Email Functions If you want the DVR to notify you via email when it detects a motion event then you ll need to configure e Network Advanced Email Settings on page 36 e Alarm Motion Detection Action on page 41 Altering the Motion Detection Settings If you want to change the way the DVR handles motion then you ll need to look at e Alarm Motion on page 38 e Alarm Motion Detection Configuration on page 39 Controlling a PTZ Device If you got your PTZ camera as part of a kit with the DVR then there shouldn t be much configuration required Follow the instructions in your Swann PTZ Camera manual If the PTZ camer
88. to move the cursor around the screen By pressing select or left clicking an area in the grid you can toggle motion detection ON or OFF in that location Areas marked by red boxes will be sensitive to motion those not marked will not be Click and drag to select the area you want to select or de select In the sample image above a person moving about the room would trigger the motion detection However a person entering from the right of screen and ascending the staircase should avoid the motion sensitive area This is a good solution to monitor the door center of image without getting false triggers every time someone ascends the stairs Sensitivity The Sensitivity setting is controlled by a slider allowing you to set a value between 0 and 50 The lower the number the more sensitive the motion detection will be There are four time periods which you can define different motion sensitivity values for You can change what time s each period starts and ends to best match the changing lighting conditions in your location Typically values between 5 and 10 will give good results in the daytime At night you may get numerous false triggers unless you raise the sensitivity setting perhaps as high as 25 30 This is because when cameras particularly CMOS based ones use active infrared night vision they dramatically increase the gain controls to the image sensor This creates a lot of noise in the camera s im
89. uch data over an Internet connection there will be a momentary pause between selecting a direction for the camera to move and it actually moving Typically the delay will be less than one second however periods of up to thirty seconds are not uncommon on mobile wireless or slow Internet connections EI MENU FUNCTIONS Device PTZ m ge I wA J lA d emal TASI Alana 2i Z LONTrOL WINGOW FF VOITU UL VVU VY Arrows Moves the camera in the direction selected Speed How fast the camera will move The higher the number the faster the movement Note that the actual speed of movement will depend upon the capabilities of your particular PTZ device Zoom Increases or decreases the magnification of a varifocal lens Not all PTZ devices have varifocal lenses Focus Alters the focal point of a PTZ device with a varifocal lens Try adjusting this control if your images seem soft or blurry Not all cameras support this function Iris Alters how much light gets into the camera by opening and closing the iris of the camera Not all PTZ cameras have an adjustable iris Also called an aperture Not all cameras support this function Preset A Preset is a position that the camera is in which is saved to memory to be retrieved later Patrol Initiates patrol mode also sometimes called cruise mode You ll need to define a series of Preset points for the camera to patrol between Exit Closes the PTZ controls
90. ultiple streams simultaneously External USB drives can only be used for backing up footage S M A R T Self Monitoring Analysis and Reporting Technology gotta love a good acronym is your hard drive s way of telling the DVR how It s going Status The current condition of the hard drive It should say Good If it says anything else this indicates there s a problem with your hard drive If there s no problem theres little else to do here unless reading the output of the dozens of self tests the hard drive performs on Itself is of interest to you If you have been confronted with a HDD Error or the Status entry doesn t read Good then you can use the S M A R T information to attempt to diagnose the problem The information presented in the S M A R T report is practically identical to what you d see on a desktop PC while using Administrator Tools or a similar service 43 lt m Z TI Z T Z T 44 EI MENU FUNCTIONS Device PTZ Menu Me uo WW smart r E Display h Recordin g o S Pac h Network Camera No CI 9600 Data Bit WA Sto p Bit Sf Device se System Parity None Flow Ctrl None PTZ Protocol PELCO D Address 0 255 Shut Down SEMI m PTZ Settings This is where you can configure the DVR to be able to operate PTZ devices PTZ stands for Pan Tilt amp Zoom The DVR is compatible with many
91. ur cameras on screen and that s it you re connected Y Need more details Full explanation of the SwannView Link s app interface is detailed in the Reference chapter from page 57 to page 58 EJ BASIC SETUP Setting up your PC SwannView Link Software Your DVR comes with powerful remote access and interface software called SwannView Link You can setup and configure almost all aspects of the DVR from the SwannView Link interface The SwannView Link software will allow you to e view images from your DVR in real time e playback recorded footage e copy footage to your local PC and e adjust settings and configure the DVR In fact the SwannView Link software is so powerful you dont even need to connect a monitor to the DVR if there s a computer on the local network that you re running SwannView Link on For quick and easy configuration of the DVR s settings recording quality and schedule we suggest using the remote interface in SwannView Link How to install SwannView Link e _ Insert the included CD into your computer e Click the SwannView Link PC Monitoring Software button from the Software Installation Menu to begin installation e You may be asked by UAC User Account Control to allow SwannView Link to make changes to your system Select Allow or Continue e You ll see an installation wizard Simply follow the prompts to install the software e Once the SwannView Link software is installe
92. ve got an hour of video recorded as a single pack and the interesting bit is from 33 12 to 33 26 We re sure you don t want to copy and convert the whole hour for those precious 14 seconds So there is a better way Shown above is the Playback Control Interface explained in more detail in the previous page see The Playback Interface on page 30 We re going to discuss the functions of two buttons only the Cut button and the Copy button Note hese dont work quite the same way they do ona computer Those familiar with a video editor might recognize the function of the Cut button as being similar to the Mark In Out function Cut Marks the Start Point and End Point for a specific incident backup Press once to mark an Start point at the current position marker Typically this will be immediately before the incident you want to copy Let the video play past the Incident you want to save and then press Cut again to mark the end point Pressing Cut a third time will erase the previous start end points and begin the process again Copy Initiates a backup of everything between the start and end points You ll see the backup dialog shown above but with only a single video listed If there is no start point marked the backup will commence from the start of the timeline If no end point is marked the backup will continue until the end of the current timeline Search Backup The Backup File List Displays
93. vice Domain Name Your account name User Name Password v our email Contirm Password How do deal with a dynamic IP address One option is to contact your ISP and request a static IP address They ll usually charge a small fee for doing this It s worth noting that not all ISPs offer static IP addresses If your ISP does not offer static IP addresses then you can use a dynamic referencing service We provide one free of charge We recommend using SWANNDVR as your DNS service This is a free service for Swann DVR owners which we directly support To create an account with SWANNDVR go to http www swanndvr com and click the Registration button Follow the prompts to create your account DDNS is not required for SwannLink P2P remote access If you Intend to access your DVR using older IP technology you will need to configure this service swanni IVi al Static and Dynamic IP Addresses In much the same way as your home network can use static or dynamic IP addresses many Internet providers don t issue or charge more for a static IP address for users The easiest way to find out Is to contact your Internet service provider Alternately you can access the www whatismyip com service make a note of your IP then reboot your router gateway This should refresh your Internet connection If your IP address changes you have a dynamic IP address If it stays the same you may have a static IP contact you
94. video output of the DVR For the highest possible video output quality we suggest using this output on a use a monitor television capable of displaying Full HD 1080p To connect an external hard drive which will act as a live recording drive in the same eSATA manner as the installed HDD vea For connecting a television or PC monitor with a VGA input JLN Connect to your home network router using an Ethernet cable to access the Internet RCA ports for connecting microphones to record audio These are your video inputs where you connect your cameras via the BNC connector to VIDEO IN display video feed on your TV The channels are labelled by numbers in the same order as they appear on your DVR s Live View interface mr AJ O g Cc O INTRODUCTION Connection Diagram Connect the cameras to power using the power splitter then connect the power adapter to a wall outlet Connect the Video BNC connector and Power cables from the camera to the extension cable then connect the Video cable on the other end of the extension cable to a Video input on the rear of the DVR Do this for the other cameras in your kit Connect the power supply to the Power input on the DVR and then plug it into a wall outlet Connect the mouse to the USB port ALI IP Connect the Ethernet cable from the LAN port 1 f If you ve got a TV or monitor with HDMI in on the DVR to a spare port o
95. y possible password recovery has been designed to be a complicated and time consuming process Only a select number of staff at the Swann Technical Support Telephone Helpdesk can assist Password retrieval can take several days which means you will NOT be able to access your DVR during this time BATTERY INFORMATION This product contains a removable battery If you need to replace or dispose of the internal battery The battery is located on the mainboard of the DVR Itis a primary lithium CR2032 button cell To access remove and or replace the battery e Ensure the DVR is turned OFF NEVER open the DVR s case while power is connected e Remove the five screws holding the cover on the DVR e If replacing the battery ensure that it is an exact match for size type and capacity e Be sure to Safely dispose of the battery The process for battery disposal recycling varies from location to location please check with the relevant local authority for method BATTERY SAFETY INSTRUCTIONS e Do NOT attempt to open puncture disassemble or modify the battery in any way e Do NOT subject it to sudden shock or heat e Do NOT dispose of battery in fire Contents System General 46 Introduction P i Getting Started 5 System System Information 48 Installation Guidelines 6 System Maintenance 49 DVR Front Panel 6 DVR Rear Panel 7 Connection Diagram 8 Connecting Additional Devices 9 SwannView Link Windows Interf
96. y selected camera Tap again to restart Record selected Camera Records video from the selected camera to your mobile device O ONO OR Enable Disable Audio Requires a camera with a built in microphone 97 08 GE REFERENCE SwannView Link Mobile Interface Live View ait ae ie a pa Mell Woes Leta _ 03 12 2013 10 30 15 Tue kamera 1 Live Takes you back to the Live View screen from any other screen 2 Record List Takes you to the Record List page where you can playback video that you have previously recorded to your mobile device 3 Device The Device Management screen where you can add edit or remove your DVR 4 Help amp About Us Tap this to access the built in manual as well as the version information G REFERENCE Troubleshooting Q The images from my cameras are black amp white and or flickering What s up A Most likely your Video Standard isn t set correctly for your region Check out the section on PAL NTSC System General on page 46 for more information As a rule of thumb set your video standard to NTSC if you re in the USA or Canada or PAL if you re in Europe the UK or Australia If this is happening to only some of your cameras then there may be a problem with the compatibility of those cameras If you ve got them from a kit then this shouldn t be the case at all and it indicates that something quite strange is happening If you have cameras purchased separ
97. your desired days and times To disable the recording schedule for a particular channel simply uncheck the Enable box EI MENU FUNCTIONS Search Playback Menu asa Display EZ Playback Le Backup ME event WB Log Search mmm Recording Search Channel status RN Networ A Alarm Start Time 012 Detail s WAE Shut Down End Time To initiate playback e Select the channel you d like to playback Note The DVR can playback up to 4 channels at a time 8 ch models or one channel only 9 ch models Displaying multiple video feeds simultaneously may cause a reduction in playback framerate from realtime to near realtime e From the Video Type menu select the type s of video you d like to playback The options are Manual Schedule Motion and All e Set your Start Date Time and your End Date Time e fyou want to see a graphical representation of when recordings were made and what recording mode triggered them choose Details e Select Search e Choose which event s you want to play back and up to four cameras you d like to view the video s from e _ To Initiate playback select Play Performance and Playback When playing back multiple channels at once you may notice that they re not quite in sync and in extreme cases may be displayed in near real time instead of real time Why The DVR only has so much processing power and we ve configured It so that it has more resources
98. your router can selectively open these ports allowing the DVR to communicate via the Internet If your router doesnt support UPnP you have two options You can either get a new router which we d actually recommend UPnP is such a good feature or you can manually forward ports from the router to the DVR Port forwarding is a technical and involved process recommended only for the technically inclined Nothing else uses this port The default port number is 9000 which is not used by many other devices programs However particularly if you have another DVR or DVR like device something might be using this port already If this is the case change this value to be unique HTTP Port This is the port through which you will be able to log in to the DVR QI OG I Send Email Defaut J Apply __ e Like the server port it will need to be forwarded properly in order to ensure smooth latency free communication The default value is 85 as this port is seldom used by other devices or applications If there is another device on your network using this port you ll need to change It to be unique e This is the port number you ll need to remember when logging in remotely from a remote PC via the HTTP interface What port number s should use If the default port numbers are in use 85 and or 9000 then the simplest solution is just to keep adding one until you find a port which is not in use So if 85 is already tak

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