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1. Figure 6 7 Video Tuning menu The text on the next two pages describes the Video Tuning menu options Auto Everything Press this button to automatically fine tune all three adjustments If the test pattern for Color Offset calibration is not present on the screen then the Color Offset adjustment is skipped Changes frame Press this button to indicate the number of 16 x 16 blocks of video that are being sent on average for every frame of video With a static image being displayed by the server this number will be zero shown as nil Moving the mouse for example will cause the number to jump to about 2 or 3 You may use this number to judge the picture quality as you adjust the controls on this menu 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Picture Positioning This option affects the image position on your screen If you see a black line on either side of your screen or at the top or bottom you can use the arrow buttons to shift the image in that direction Pressing Auto does the same thing for you automatically Use Save to save the changes you have made manually Since this adjustment depends on the video mode separate values are stored for each video mode Color Offset amp Gain This is a fine tuning adjustment that requires the use of a test pattern There is a copy of the test pattern available on the Help menu of the integrated Web server Download that image to the host computer s Do not all
2. none Press F7 twice quickly to enter the menu system Figure 6 2 VNC menu welcome screen CHAPTER 6 How to Remotely Control the Host Computer s This tells you which system you are controlling what encryption algorithm was used and what key strength is currently in effect Click anywhere inside the window to clear it or wait ten seconds 6 3 How to Use the Bribar Along the bottom of the VNC screen is a dark blue bar with various buttons We call this feature the bribar Its purpose is to show a number of critical status values and to provide shortcuts to commonly used features Figure 6 3 shows a snapshot of what it may look like There will be slight differences based on optional features and system configuration Starting from the left side of the bribar each feature and its function is outlined on the next two pages Main Menu JE Applet Vac Viewer sated i 230 Figure 6 4 Main menu 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Bandwidth Indicates the current average bandwidth coming out of the ServSwitch The second number measures round trip time RTT of the connection when it was first established Resync Re aligns the remote and local mouse points so they are on top of each other Redraw Redraws the entire screen contents occurs immediately Video Adjust Adjusts the video phase automatically This is an option even though it doesn t appear in the exampl
3. t work in Manual Scan mode Solution Make sure more than one computer is turned on Manual Scan only works with powered computers Check the scan type from the OSD menu and make sure you have selected the proper computers 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Problem AutoScan does not work Solution Make sure more than one computer is turned on AutoScan only works with powered on computers Check the scan type from the OSD menu and make sure you have selected the proper computers Press the Left Control key twice or press any front pushbutton to abort the AutoScan Problem I cannot select a computer connected to a slave Solution Make sure that the slave s console port is connected to one of the master s PC ports Only Ports PC 1 to PC 8 can be connected to slaves even if the master switch has 16 PC ports Problem Keyboard strokes are shifted Solution Press both Shift keys Problem A certificate warning is shown while connecting via HTTPS Solution It is normal for a warning dialog to be shown when connecting via HTTPS The SSL certificate the ServSwitch uses is created when the unit is first produced It does not contain the correct hostname subject name because you can change the hostname as required For more details refer to Appendix C Problem Windows XP doesn t awake from standby mode Solution This is possibly a Windows XP problem Try not to move the mouse while XP goes i
4. The Snapshots screen 4 2 3 LOGOUT Click on this option to log out CHAPTER 4 Advanced Operations 4 3 VNC Menu Options You can control the host computers from the VNC menu in the Home screen 4 3 1 CONNECT Click on Connect from the VNC menu in the Home screen Figure 4 5 appears From here you can control the host computer as if you were physically sitting in front of it Main Menu dr 192 168 1 168 Applet Vac Viewer started ST eS Figure 4 5 The host computer s screen 4 3 2 DISCONNECT To disconnect from the host computer click on Disconnect 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWIT 4 4 Admin Menu Options 4 4 1 NETWORK CONFIG From the Home screen click on Network Config The screen shown in Figure 4 6 appears Home Preferences Network Configuration Dynamic Host Configuration Snapshots jnr ri mg tus the network so thes sae proba Protocol DHCP Logout a vhat you want Maka changes here with great cauti vc Connect Disconnect View debug current network setup values here Pa Dynamic Host Configuration Protocol DHCP IP Addresses and ves AE Automatic network configuration 1 s Routing User Accounts Ns DHCP Disabled use static address E Secunty Compatibl SNMP x IP Addresses and Routing Domain Name RADIUS Server Serial Ports z Gateway or Broadcast or lea Time Date eee eee 0 0 0 0 for none _ blank Firmware N 255 255 255 0 192 1
5. Whenever you are prompted about a certificate security problem by your browser or the Java VNC client always choose the option to continue Se Figure 4 1 Login screen 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 2 Once you type in the username and password click on the Login button to continue Figure 4 2 appears Screen Thumbnail Screen Thumbnail E Monitoring Information Ketreshe System Identification Monitoring Information VNC chent options VNC Callback Native VNC dient startup file VNC client options VNC Callback dE Applet Vix Viewer stared 20 Figure 4 2 The Home screen 3 The Home screen Figure 4 2 serves two functions First it is a place to check the ServSwitch unit s status view essential system information and capture screen shots from the managed computers Second it is where you can start the integrated Java VNC client interaction with the managed computers by clicking on the large screen shot or choosing one of the VNC client links To refresh the screen click on the Refresh button The menu on the Home screen s left side has 4 categories Home VNC Admin and Info Home menu options include Preferences Snapshots and Logout VNC menu options include Connect and Disconnect Admin menu options include Network Config User Accounts System Ident Security Compatibility SNMP RADIUS Serial Ports Time Date and Firmware Info menu options include Status P
6. gt aM l ik Local mouse and Serial Access i keyboard Unit KV9 SRL Internet or Intranet Remote ida PC8 PC7 PC2 PC1 user A A New York p ii Remote user C Taipei Remote user Remote user B London D Tokyo Figure 3 11 Sample setup using a 16 port ServSwitch KV9316A R2 NOTE The restrictions on functions such as cascading and the assignment of master and slave units apply to all ServSwitch versions 1 Make sure that the ServSwitch and the computers to be managed are powered off ho If desired mount the 4 8 or 16 Port ServSwitch KV9304A R2 KV9308A R2 or KV9316A R2 in a standard rack or cabinet Use the included rackmount brackets and screws See Figure 3 12 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Figure 3 12 Rackmounting the ServSwitch 3 Connect a straight through Ethernet patch cable to the LAN port on the ServSwitch unit s rear panel 4 Connect the opposite end of the cable to your network hub switch or terminated wall outlet 5 If you want to use the ServSwitch as a local console connect a standard keyboard following the PC99 standard color codes and mouse also following the PC99 standard as marked on the ServSwitch unit s rear panel 6 Connect a VGA monitor to the video out port on the ServSwitch unit s rear panel 7 If your managed computers the computers are often servers or critical systems have PS 2 connections attach one en
7. Fan 1 2280 RPM Sys Fan 2 2140 RPM Sys Fan 3 2900 RPM Sys Fan 4 2900 RPM Processor C 37 C Proc 1 FanBoost 37 C Processor 1 Fan 4100 RPM Processor Vccp 1 46 Volts Power Cage Power Cycle BMC Watchdog n a Scrty Violation n a Physical Scrty n a POST Error n a Critical Int n a Memory n a System board Event Logging Disabled n a Proc Missing n a ACPI State S5 G2 soft off System Event n a Button n a SMI Timeout n a Sensor Failure 0x00 0x0000 NMI State Asserted SMI State n a FSB Mismatch n a Processor Processor Processor Slot Processor Presence detected Processor 2 Processor Processor Slot n a System board Deasserted DIMM 1 Device installed attached DIMM 2 Device installed attached DIMM 3 n a DIMM 4 n a Figure D 3 VNC status report example 2 D 6 7 ACCESSING IPMI CONTROLS There are two ways to access power controls for the managed computer through the Home screen on the Web interface or through the bribar during an active VNC session H EC SERIES IP KVM SWIT Monitoring Information Host power OFF Video mode No power My IP addr 10 0 0 155 192 168 1 221 Current time Mon Jul 26 13 26 26 2004 View IPMI sensor report System Identification Hostname noname Net Address No net address Mon Jul 26 08 2 Description No description Location Unknown location Contact No contact Change these PowerReset Control Java VNC client options Java VNC with no encry
8. SALES EURO Highlighted by 4 SALES ASIA arrow keys 5 FINANCIAL 1F To an 8 port slave 6 FINANCIAL 2F Eye mark enabled Security 78 RD HARDWARE enabled port 8 A RD SOFTWARE Press Enter to go to the slave screen FINANCIAL 1F shown F1 Edit F4 More in Figure 5 3 F2 SSwitch F5 Sun Select F3 Security Esc Quit Figure 5 2 OSD screen Note also that the short form hotkey menu can be turned on as an OSD function Just press the F4 key then select More then Hotkey menu See Table 5 1 for hotkey commands The port number of the currently selected computer is displayed in red just like the front indicator at the upper right corner of the OSD menu In Figure 5 2 the color of a device name is green if it has power anu 1s 1eauy for operation or the color is white if it has no power The OSD menu updates the color when the device s power is activated For 16 port models press the PageUp and PageDown keys to view eight other computers Press the up arrow down arrow 1 8 or A H keys depending on the ServSwitch model to highlight a computer then press the Enter key to select it Or press Esc to exit OSD and remove the OSD menu from the display The status window then returns to the display and indicates the currently selected computer or operating status 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH A triangle mark to the right of a name see Figure 5 2 indicates the port is cascaded to a slave the number at the left
9. Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas 4 Todas las instrucciones de operaci n y uso deben ser seguidas 5 El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc 6 El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante 7 El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado 9 El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato NOM STATE
10. a Connect service E fault Current Port Disconnect Admin Network Config SL tunnelled VNC y pue changes they will be appbed on next reboot Locathost 127 0 0 1 Firmware Info Status Click here hanges and restart all network servers __Bestart Servers Port Numbers Localhost 127 0 0 Copyright Service __ Descri E Applet Vac Viewer tario Se Figure 4 18 The Port Numbers screen The Port Numbers screen shows data about network servers and their port numbers This data includes LAN Main Ethernet Port settings and Localhost settings To apply any changes upon reboot that you make to the LAN Main Ethernet Port click on the Commit Changes button To save your changes and restart all servers click on the Restart Servers button 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 4 5 3 HELP From the Info menu in the Home screen click on Help to view help screens 4 5 4 SITE Map From the Info menu in the Home screen click on Site Map to view information about the site 4 5 5 COPYRIGHT From the Info menu in the Home screen click on Copyright to view copyright information for the ServSwitch APTER 4 Advanced Operations 4 6 How to Speed Up Your ServSwitch Click on Preferences on the Home screen and Figure 4 19 appears User preferences User preferences Open VNC connection immediately on web login Open VNC connection immediately on web login Force bandwidth mode Optimize
11. detects and makes use of certain extensions to the basic RFB protocol that is provided by the better VNC clients The best client currently is TightVNC www tightunc com Binaries are available for Windows Linux Mac OS and many versions of UNIX Source code for all clients is available there too This version of VNC is being actively developed The authoritative version of VNC is available from RealVNC www realunc com This source base is the original version of VNC maintained by the original developers of the standard For a commercial supported version of VNG you should consider TridiaVNC www tridiavne com Their version of VNC is a superset of TightVNC and contains a number of enhancements for use in a larger corporate environment NOTE Some native VNC clients may require a flag or setting indicating they should use BGR233 encoding by default If this flag is not set you may see a garbled picture and the client will fail The UNIX versions of VNC require the flag bgr233 For examples on using this flag see the commands in Section 6 1 3 6 1 3 SSH TUNNEL WITH NATIVE VNC CLIENT If you are using open SSH here is the appropriate UNIX command to use based on the default settings on a machine at 192 168 1 124 ssh f 1 admin L 15900 127 0 0 1 5900192 168 1 124 sleep 60 vneviewer bgr233 127 0 0 1 15900 NOTES A copy of these commands with appropriate values filled in for your current system setting is provide
12. encrypt communi cations and corresponds to a shared password for the RADIUS server and the client machine Two additional servers may be defined for backup purposes Each server will be tried in order using the indicated number of retries and timeout period which are configurable on the same page Remember to enable RADIUS after configuring it While RADIUS authentication is enabled the locally defined IP module accounts on the ServSwitch will not be used except for the SSH login However if a username of the form name local is given at the RADIUS prompt the system will use name check the password locally and skip RADIUS authentication Delete all local accounts to avoid this behavior When connecting via VNC a login screen is generated that asks for a RADIUS username and password Table 4 7 describes the options in Figure 4 13 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4 7 RADIUS Configuration screen options Parameter Description Use RADIUS for login Select Disabled or Enabled from the drop down menu Servers Priority Assigns a priority reference number for each server Server IP Address Type the IP address into this field Port Type in the UDP port number Shared Secret This is used to encrypt communications and corresponds to a shared password for the RADIUS server and the client machine Two additional servers may be defined for backup purposes Each server wi
13. for full screen VNC Reduce network rr gt traffic by limiting colors Skip welcome window on VNC connection ar orange aliback ead of Java VNC Default Values Ca Encrypt VNC connection Optimize for full screen VNC ME pero ang NulPonetwepssa 20 Figure 4 19 The User Preferences screen From this screen select bandwidth control There are 4 modes available Min Avg Max and Auto If you choose Min Avg or Max you will override the default Auto The automatic mode measures actual network performance You may see the current mode switch from Min to Avg or Max The different modes indicate more time spent on compression versus more bandwidth There is no visual difference between the modes but there can be a noticeable difference in speed and smoothness 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH From Force bandwidth mode you can select the proper bandwidth corresponding to your network environment We recommend selecting Max for LAN users and Min for WAN users Click on Open VNC connection immediately on web login to get the VNC screen the host computer s screen Figure 4 20 doen Appt Metin Figure 4 20 The VNC screen NOTE You may need to upgrade or download your Java http www java com support in your browser before using the VNC screen to remotely control the host computer s However most modern browsers come with a version of Java that s compatible with th
14. is the user that was most recently active Disconnect all VNC users button Click on this button to disconnect Current Connection Lists the HTTPS IP address connection Recent system log entries Lists recent system activity syslog Download syslog here Click on this button to download a log entry Clear Log button Click on this button to clear all settings 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 4 4 2 USER ACCOUNTS From the Home screen click on User Accounts Figure 4 8 appears Home Preferences Snapshots Logout VNC Connect Disconnect Admin Network Config User Accounts System Ident Security Compatiblity SNMP RADIUS Serial Ports Time Date Firmware Info Status Port Numbers Help Site Map Copyright Applet VncViewer started Users and Passwords Current Users Username Password IL Edit User Details Select a user name from the above list then edit here Password MOM MS Figure 4 8 Users and Passwords screen This screen allows you to add accounts other than admin to the system These accounts will not have the authority to change settings but can access the Web interface and login the VNC console Table 4 3 Users and Passwords screen options Parameter Users and Passwords Description Create a new user by filling in the form values username and password This is the number assigned to the corresponding user CHA
15. lt BLACK BOX Copyright 2007 Black Box Corporation All rights reserved 1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746 a lt gt BLACK BOX A a a m m KV9304A R2 KV9308A R2 KV9316A R2 4 8 and 16 Port ServSwitch EC Series IP KVM Switch CUSTOMER Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 SUPPORT FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 INFORMATION Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com FCC AND IC RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio or telephone reception which can be determined by turning the equipment off and on
16. of your master switch s PC 1 8 ports to the slave ServSwitch unit s console port When turning on your cascaded switches turn on the master switch before turning on any of the others Figure 5 1 shows a typical cascade configuration 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH PCH PCG PCB PCA Local monitor Loa To power adapter Master oe i CP CP C gt gt gt gt M ServSwitch KV9316A R2 J Slave ServSwitch KV91xxA Local gt s E mouse and am SEEEEEES Serial keyboard Access Unit Internet or Remote T Pcs PC7 user A i New York Remote user C Tokyo Remote user Remote user PC1 B London D Taipei Figure 5 1 Cascade application CHAPTER 5 Accessing ServSwitch Features 5 2 Selecting Computers Using On Screen Display OSD The ServSwitch can operate via an on screen display OSD To use this option press the Ctrl key twice within two seconds to see the hotkey menu an OSD option if it is enabled Press the Left Ctrl key three times within two seconds and a ServSwitch menu screen appears showing a list of the computers with corresponding port numbers names and statuses See Figure 5 2 Currently selected channel address Port channel address 1 SALES DOMESTIC To a 16 port slave 2 SALES US 3
17. that purpose and cannot be accessed or recognized by the operating system It is therefore unlikely that a serial port provided by an add in card will be able to act as an IPMI port so you must use a serial port integrated on the managed computer s motherboard If the computer you are managing only has a single serial port you must add an additional port or ports via an add in card if you need a serial port for other purposes for example modem Enabling IPMI support usually requires enabling options in the host computer s BIOS setup software and the instructions will vary considerably from model to model Normally a password will be created by the BIOS that allows you to access the IPMI feature this password is exclusive to the IPMI feature and does not correspond to a password or account in the host computer s operating system D 6 3 Ir THE HosT COMPUTER DOES NOT SUPPORT IPMI If the host computer you are managing with the ServSwitch does not support IPMI you will need to supply a non IPMI solution that also works via the serial port and acts as a power concentrator and a power management device 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH D 6 4 ACTIVATING THE IPMI OPTION The Serial Access Unit KV9 SRL contains the necessary software to use IPMI with the ServSwitch You can use either serial port on the ServSwitch to send IPMI access your choice will dictate the cable type you will use to make the connection
18. the connection is made Use the ServSwitch unit s rear panel serial port and a null modem serial cable for the modem connection Place the modem near the ServSwitch and an available telephone jack The serial cable should have an RJ connector on one end to connect to the line and a DB9 female connector on the other end to connect to the ServSwitch unit s serial port E 2 1 CONFIGURING A MODEM CONNECTION ON THE SERVSWITCH Most connections will work appropriately with the ServSwitch unit s default settings Log into the Web interface as admin Choose Serial Ports from the Admin menu on the Home screen in the Web interface Then choose Modem PPP setup The Modem Option menu not pictured here will appear e To enable modem connections PPP via a serial port modem select Enabled e Choose the baud rate to use affects connection between the ServSwitch and the modem only select a value from 300 to 115 200 bps e Init string leave as ATEOSO 1 amp K3 The baud rate dictates the connection speed between the ServSwitch unit s serial port and the modem It does not affect the connection speed between the local and remote modems They will negotiate their own connection speed when a connection is made For best performance we recommend that you use the default setting 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH The init string is the command using the standardized Hayes AT command set that the ServSwitch wil
19. the space provided under ISP Name type an appropriate name for the connection Click Next 9 In the space provided under Phone Number enter the phone number for the line that the ServSwitch unit s modem is connected to Add the area code country code or other digits needed to access the outside line as required by your phone system When finished click Next 10 Select either Anyone s use or My use only and click Next 11 12 13 14 APPENDIX E Using the Optional Modem Feature Beside User name enter the username of any valid user created using the ServSwitch unit s Web interface Beside Password and Confirm Password enter the password that the user you entered above uses to access the Web interface This screen also includes three checkboxes Uncheck all three checkboxes Click Next Add a shortcut to the desktop for this connection Click Finish You can now use this connection to access the ServSwitch unit s modem Since you will still log into the unit through the Web interface after establishing a dialup connection the username on the PPP connection and the username used to access the Web interface do not have to be the same For security you might want to create a separate username for dialup access The unit will negotiate a PPP connection based on the settings you provided and no additional scripting or configuration should be required under most circumstances This is a summary of the settin
20. the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de classe B prescrites dans le Reglement sur le brouillage radio lectrique publi par Industrie Canada 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1 Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado 2 Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura 3
21. when the network is active O Sys OK LED Lights when the network is on HD15 connector Connect to the shared console monitor R port KV9308A R2 and For serial device management with KV9316A R2 only KV9 SRL O IP Setup button Press this button with a paper clip or pen to bring up the IP OSD menu O Reset button This dual function button selects Power Reset or Restore Factory Defaults RJ 45 connector Links to the LAN 13 6 pin mini DIN connectors Connect to the shared console keyboard and mouse ports CHAPTER 2 Overview Table 2 2 continued Rear panel components Component Description D HD15 connectors Connect to 4 8 or 16 servers 2 3 What s Included Your package should include the following items If anything is missing or damaged contact Black Box at 724 746 5500 e 1 4 8 or 16 Port ServSwitch EC Series IP KVM Switch e 1 Power adapter 1 AC cord for power adapter 2 rackmount brackets 1 package of screws 1 set of foot pads 1 DB9 RS 232 null modem serial cable e This user s manual 2 4 Cables You ll Need to Supply ServSwitch 3 in 1 Cable EHN70001 0006 EHN70001 0010 EHN9000P 0015 or EHN9000P 0030 These cables connect to PCs that have an HD15 monitor connector and PS 2 keyboard and mouse connectors The cables are available in 6 10 15 and 30 foot 1 8 3 4 5 and 9 1 m versions ServSwitch 2 in 1 Cable EHN9000U 0006 EHN9000
22. with the ServSwitch unit s operation and should be disabled on the managed computers before you attempt a remote session Follow the instructions in Sections 3 2 1 through 3 2 4 depending on your operating system to disable mouse acceleration for the operating system installed on each managed computer 3 2 1 WINDOWS 98 AND WINDOWS 2000 1 From the Control Panel click on Mouse 2 From Mouse Properties click on the Motion tab 3 Make sure that the Pointer speed bar is centered and Acceleration is set to None 3 2 2 WINDOWS XP AND WINDOWS SERVER 2003 1 From the Control Panel click on Mouse 2 Go to Pointer Options and turn off Enhance Pointer Precision 3 Make sure that the Pointer speed bar is centered 3 2 3 Linux UNIX AND X WINDOWS Add this command to your xinitrc xsession or other startup script xset m 0 0 0 3 2 4 SUN SOLARIS Add this command to your xinitrc xsession or other startup script xset m 1 1 0 CHAPTER 3 Installation 3 3 How to Connect Your ServSwitch A typical example of a ServSwitch setup is shown in Figure 3 11 Refer to this diagram and follow the instructions discussed next when installing the ServSwitch PCH PCG PCB PCA Local monitor To power adapter gt E 0 W UD 0D UD D D D EMO UD 0P P 0P gt E
23. 28 bit key Sonal Ports Sa A pte in as user admin Firmware z Sa Recent system log entries syslog Statur Port Numbers Help Ste Map Copyngn System Configuration ME Applet Vac Viewer started 20 Figure 4 17 The Status screen This menu shows your ServSwitch system status as follows e Current Users Shows the users currently logged in e Disconnect all VNC users In case the users are locked out of the system because someone has left a VNC session connected and cannot be reached through other means the admin user can close all VNC connections e Current Connection Shows the current IP and what encryption you are using to log in to the ServSwitch e Recent System Log Entries syslog Records every log entry including what time the user logged in what identification the user logged in and so forth CHAPTER 4 Advanced Operations e Network Config These tables allow you to debug network configuration problems by giving you a view into the current setup of machine To get to these tables click on Network Config on the right side of the Status screen e Click on Download syslog here to download the syslog e To clear the log click on the Clear Log button 4 5 2 PORT NUMBERS From the Info menu on the Home screen click on Port Numbers and Figure 4 18 appears Network Servers and Their Port Numbers Network ol CIAO Servers and Their Logout LAN Main Ethernet Port DHCP 192 168 1 168 Port Numbers VNC a A
24. 6 Try a lower refresh rate 60 Hz is best 7 Enable the noise filter and set it to a higher value 8 Use lower resolution if possible 1024 x 768 9 Reduce the number of colors 8 bit or 16 bit color instead of 24 32 10 Use a better quality video card Problem No OSD screen or screen image appears Solution You may have selected a powered off computer Use the pushbuttons to select a computer that is powered on APPENDIX A Troubleshooting Problem There is a keyboard error on boot Solution You may have a loose keyboard connection Make sure your keyboard cables are well seated Problem The letters on the TFT LCD display are blurry or have shadows Solution You may have improper resolution settings Under the Control Panel set the VGA output of your computers to match the highest resolution of the LCD monitor with Large Font selected Problem The master slave does not work or there is a double OSD Solution 1 Make sure that the slave s console port is connected to one of the master s PC ports 2 Perform a KVM reset Make sure that you have removed all power sources from the slave unit before connecting it to the master switch Problem The OSD menu is not in the proper position Solution The OSD menu has a fixed resolution and its size varies depending on the monitor Use F4 More Position from the OSD menu to move the OSD menu to a different location Problem The up and down arrows don
25. 68 1 16 192 168 1 255 Info Status Default gateway or 0 0 0 0 for none 192 168 1 16 Ethernet Address Port Numbers MAC Address Help Ste Map Domain Name Server Copyright DNS Servers example 10 0 0 123 1 Default DNS domar sufire ale rextron com Commit Network Changes Click here to save changes they will be appked on next reb dE Applet VacViewer started 20 Figure 4 6 Network Configuration screen The options shown in Figure 4 6 are described in Table 4 1 CHAPTER 4 Advanced Operations Table 4 1 Network Configuration screen options Parameter Description Network Configuration Click on view debug current network setup values here Figure 4 7 appears see the next page Dynamic Host Configuration Select Enabled or Disabled from the drop down Protocol DHCP menu This feature applies to the LAN port on the rear panel and is Enabled by default When enabled the unit will automatically configure itself with an IP address when a DHCP server is present When disabled the LAN port will use the values assigned to it on the IP Addresses and Routing table at the bottom of Figure 4 6 IP Addresses and Routing This table allows you to assign IP information for the LAN port If you are using DHCP the values for the LAN port will be filled in automatically and any changes made will not affect the setup Port The port is automatically identified as LAN IP Address Type in the IP address for the Se
26. ACK BOX and the Double Diamond logo are registered trademarks of BB Technologies Inc Hayes is a registered trademark of Hayes Microcomputer Products Inc PS 2 is a registered trademark of International Business Machines Corporation Linux is a registered trademark of Linus Torvalds Windows is a registered trademark of Microsoft Corporation Java is a trademark and JavaScript Solaris Sun and Sun Microsystems are registered trademarks of Sun Microsystems Inc UL is a registered trademark of Underwriters Laboratories Inc UNIX is a registered trademark of UNIX System Laboratories Inc or USL Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners CONTENTS Contents Chapter Page ls SPecilCatlOns ce 2 dssilnakw throes kd iii da 8 De OVERVIEW 6 ie 0285 85 dao i n 9 2 1 Tet OA UW CHONE 5 ii a a a a8 le ke anan a errata 9 2 2 COMPONEN ies o dr ai bhi Pade nee de disse 9 2 2 1 Front Panel o u mmm pnrrrrnr h a aa e a i 9 22 2 Back Panels o ES docs 10 2 5 What s Included 0c0cccs eee e eens scans eswseeswontneeanee 11 2 4 Cables You ll Need to Supply 0 0 0 0 cece eee 11 Se Wnistallatioie rc5 o5 348 643 A ole EES ee 12 3 1 Quick Start Guide cuisine e iaa odes 12 3 1 1 Using the IP OSD Step by Step Menu Recommended 12 3 1 2 Using the HyperTerminal via a Serial POrt ooooooo ooo 14 3 2 Disabling the Mouse Acceleration on the C
27. H tunnel the SSH user password combination is used and no password is required Disable this behavior if you suspect that your SSH client machine is not secure and you are concerned that your SSH tunnels may be used by other people Access Sharing Policy There are 3 modes available 1 Disables Use regular give take method default By default all users can take keyboard and mouse control of the system after connecting via VNC using a single mouse click 2 Enforce single user access policy visible screen Some circumstances require more strict control of this capability so the admin user can select this mode for the highest priority access With a single user access policy only one user may control the host computer s New connections are permitted but they will be able to view the screen only but not control the host computer s Once the first user disconnects or otherwise gives up control the second user will be able to access the system immediately 3 Enforce single user access policy blank screen contents Some circumstances require more strict control of this capability The admin user can select this mode for the highest privacy no one can see what the admin user is doing from the VNC screen That is the admin user can blank the screen contents when another user is connected but not controlling the keyboard and mouse CHAPTER 4 Advanced Operations With a single user access policy only one user may control t
28. Info Ethernet MAC Add Status Port Numbers Auto Self Upgrade View the latest release notes Upgrade to latest Get latest veruna Upload New Firmware f WARNING Do not turn off power before upgrade completes Firmware fie AA System Reboot Purchase Options Unit key 5 19AE 4849 1 5 Custom Certificate Upload WITPS Server Certificate Upload Cortificate Applet Ve Viewer stated Figure 4 16 Firmware upgrade screen MA 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4 8 Firmware upgrade screen options Parameter Description Version Numbers These fields list the firmware version numbers Unit Numbers These fields list the ServSwitch parameters Auto Self Upgrade The ServSwitch includes an innovative feature allowing the unit to upgrade itself over the Internet Simply click on the button labeled Upgrade to latest and the unit will go to the Internet and download the latest version of the system firmware and then install it If the unit cannot access the Internet directly perhaps because of a Web proxy or other firewalls then a page will be shown that causes your browser to download the required file Save this file to disk and then upload it as described in Manual Upload on page 51 If you have multiple units to upgrade you may choose the Get latest version button that will not attempt to upgrade the unit directly but will instead fetch the requir
29. MENT 12 Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada 13 Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido da ada RoHS Compliance The ServSwitch EC Series IP KVM Switch is RoHS compliant 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH TRADEMARKS USED IN THIS MANUAL Mac OS is a registered trademark of Apple Computer Inc ServSwitch is a trademark and BL
30. PTER 4 Advanced Operations Table 4 3 continued Users and Passwords screen options Parameter Description Users and Passwords Username This is the name assigned to the continued user Password The current password is indicated by a row of asterisks Delete user Click on the Delete button to permanently remove the displayed user from the system Edit User Details Select a username from the above list click on its name then edit the values shown in this form Leave the password field empty if you do not want to change the password Username If you click on a username in the Username field in the Users and Passwords section of the screen that name will appear in this field Or type a new username into this field or edit an existing username Password To keep the password for the selected user the same leave this field blank To change the password type in the new password twice Record changes button Click on this button to save your changes 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITC 4 4 3 SYSTEM IDENT From the Admin menu in the Home screen click on System Ident The Change System Identification screen Figure 4 9 appears Home Preferences Snapshots Logout VNC Connect Disconnect Admin Network Config User Accounts System Ident Security Compatibility SNMP RADIUS Serial Ports Time Date Firmware Info Status Port Numbers Help Site Map Copy
31. Switch so it can be recognized and managed using industry standard Simple Network Management Protocol SNMP software Home Preferences Snapshots iti Read a t Logout Communities ead only Community SNMP Agent Configuration Communities Read only Community Read write Community Compartiblity SNMP Agent Identification RADIUS Location lime Date Famveae n n GENERIC Agent Identification TANE Contact Name Port Numbers x ART Location Map ALBER Copyright Trap Intorm Community public Trap Sink 1 primary Applet Ve Viewer started Figure 4 12 SNMP Agent Configuration screen 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4 6 SNMP Agent Configuration screen options Parameter Description Communities Set these options to control the ServSwitch Read only Community This community is allowed to read any value and is not allowed to write or change anything To disable read access set this string to nothing empty The default value is public Read write Community The community is allowed to read and change any value You should make this value unique and keep it confidential for security reasons Anyone who knows this string can control this device and all systems attached to it Leave the string empty to disable SNMP write access Agent Identification This option sets the location and contact name Location This string is sent as the system sysLocation
32. The DTE serial port on the front panel requires a null modem serial cable Connect a serial cable s female end to the serial port that s configured for IPMI access on the host computer Connect the opposite end to the ServSwitch unit s DTE serial port D 6 5 CONFIGURING IPMI ON THE SERVSWITCH Once you have connected the IPMI configured serial port to the ServSwitch and enabled the software option you can begin to configure IPMI settings through the Web interface Log into the Web interface as admin Choose Serial Ports from the Admin menu on the Home screen in the Web interface then select IPMI IPMB setup Intelligent Platform Management The screen shown in Figure D 1 appears IPMI Status IPMI is not currently working Check configuration here and verify host is configured correctt IPMI via Serial Port Enable IPMI Intelligent Platform Management Interface via serial port Select which serial port to use The following two setting must match the configuration of your host s BMC Baseboard Man Controller You will probably have to run some sort of special configuration software to chai host Select baud rate to use A password is required for authentication with the BMC This password must have enough a control the chassis power and read all sensors This password applies only to the BMC and do with other software you may be running on the host Password failures will be logged to debugging SMC Password O es Save
33. U 0010 or EHN9000U 0015 These cables connect to PCs that have HD15 monitor and USB keyboard and mouse connectors The cables are available in 6 10 and 15 foot 1 8 3 and 4 5 m versions 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 3 Installation 3 1 Quick Start Guide This quick start guide describes two different ways to quickly set up your ServSwitch These are described in Sections 3 1 1 and 3 1 2 Before doing the initial setting 1 Record your original computer settings such as TCP IP in case you would like to use this computer for other tasks 2 Make sure you have the latest Java software downloaded from hitp www java com 3 Disable mouse acceleration on the host computer s and client computer See Section 3 2 for details 3 1 1 USING THE IP OSD STEP BY STEP MENU RECOMMENDED Hardware needed e 1 4 8 or 16 Port ServSwitch EC Series IP KVM Switch with a power adapter e 1 keyboard and monitor e 1 CAT5 cable with RJ 45 connector 1 Connect a PS 2 keyboard and monitor to the ServSwitch unit s local port PS 2 monitor E 0D UD 0 gt gt a gt gt gt gt OO P P P o gt gt gt gt gt 16 Port ServSwitch EC Series IP KVM Switch KV9316A R2 Gi A PS 2 keyboard Figure 3 1 Connecting a PS 2 keyboard and monitor to the ServSwitch CHAPTER 3 Installation 2 Connect a CAT5 cable to the ServSwitch uni
34. active their screens will be in grayscale as well When PPP is inactive color is automatically re enabled e Some areas of the screen may not be updated as frequently as others and animations or other auto updating areas of the screen may appear out of focus or blocky as a result Since the area around the mouse pointer refreshes most frequently hold the pointer over an area to improve its clarity e You might want to minimize any unnecessary icons backgrounds or other clutter on the managed computer s desktop to make the dial up connection as efficient as possible e To use serial configuration you must disable the modem feature and reconnect the serial port on the ServSwitch to the managed computer s port APPENDIX E Using the Optional Modem Feature E 4 Troubleshooting Guide The following messages will appear in the Web interface s system log on the Status screen They might help to diagnose problems with the modem configuration Message Starting PPP for auth on port Description Modem is connecting and the PPP login process is starting Message Modem hang up Resetting Description The connection has closed or terminated unexpectedly Message Timeout during login process Giving up Description The PPP client connecting over the modem has waited too long to complete the authentication process or supplied an invalid username and or password Message Modem init chat script failed Descripti
35. cessing the VNC Interface There are three ways to communicate with the ServSwitch in order to control the host computer s 1 Web interface The integrated Web server includes a Java based VNC client This allows easy browser based remote control 2 Native VNC client There are several third party software programs that use the standard VNC protocol available in open source and commercial VNC clients 3 SSH Tunnel By default there is a standard SSH server running on Port 22 the standard SSH port Once connected via SSH the VNC traffic is tunneled through the SSH connection and encrypts the VNC session Each method is discussed briefly in the following section The type of encryption method or client used is not critical 6 1 1 WEB INTERFACE The Java based VNC client that is integrated into the ServSwitch requires a browser with cookies and JavaScript enabled To start the Java VNC client log in to the Web configuration interface and click on the thumbnail of the desktop on the Home screen or follow one of the two links on that page See Figure 6 1 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Screen Thumbnail Screen Thumbnail E Monitoring Information CA System Identification Monitoring Information VNC chent options VNC Callback Native VNC cient startup file VNC client options VNC Callback E Applet Vix Views started 20 Figure 6 1 The Home screen Click on one of the f
36. changes by clicking here Figure D 1 IPMI Status screen Make the following changes to enable IPMI e Enable IPMI Intelligent Platform Management Interface via the serial port select Enabled from the drop down menu in Figure D 1 e From the drop down menu in Figure D 1 select which serial port to use select Front serial port DTE pinout since the ServSwitch has DTE serial port only APPENDIX D Using an Optional Serial Access Unit with the R Port e Select the baud rate between 9600 bps and 115 200 bps based on the configuration on the host computer s IPMI settings e BMC Password Enter the password twice assigned to the BMC in the host computer s BIOS setup software NOTE The selected baud rate should match the host computer s setting Problems with the BMC password as well as any other error information will be recorded in the ServSwitch unit s system log on the Web interface s Status page If the host computer s BIOS setup allows for multiple levels of security for the BMC make sure the password you enter on the menu offers sufficient authority to control chassis power and monitor fan status Once you have made the necessary changes on this screen click Commit to activate IPMI with the settings you entered NOTE Clicking Commit will cause any active VNC sessions to fail and you will need to re establish them D 6 6 ACCESSING THE STATUS SCREEN The ServSwitch allows you to monitor the host c
37. computer activity without having to press the front panel pushbuttons This time interval cannot be changed lt Left Ctrl gt lt Left Ctrl gt Stop AutoScan lt Left Ctrl gt lt Left Ctrl gt F2 Begin Manual Scan lt Left Ctrl gt lt Left Ctrl gt lt up arrow gt Switch to previous active PC lt Left Ctrl gt lt Left Ctrl gt lt down arrow gt Switch to next active PC lt Left Ctrl gt lt Left Ctrl gt F3 Adjust scan rate The ServSwitch beeps one to three times to indicate scan intervals of 3 8 15 and 30 seconds lt Left Ctrl gt lt Left Ctrl gt F4 Adjust keyboard typematic rate characters per second The ServSwitch beeps 1 to 4 times to indicate 10 15 20 and 30 characters per second This setting overrides any BIOS or operating system setting X 1 8 or A H C Slave port number F1 F4 Function keys 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Changing Your Configuration After the initial power on any device either a ServSwitch or a PC can be added or removed from a PC port on the ServSwitch without having to power off the master switch Make sure that devices are powered off before connecting them to the master switch NOTE After changing your configuration the OSD will automatically update to reflect the new configuration CHAPTER 6 How to Remotely Control the Host Computer s 6 How to Remotely Control the Host Computer s 6 1 Ac
38. curity Certificate Warnings Appendix C About Security Certificate Warnings C 1 Frequently Asked Questions What is a security certificate Sites that employ secure TCP IP Internet connections include a certificate that confirms that users are connecting to a legitimate site and are not being redirected without their knowledge Certificates are issued by trusted third parties called Certificate Authorities CAs and contain essential details about a site that must match the information supplied to your Web browser Why do I receive a warning when I access the login screen on the ServSwitch As it redirects you to a secure SSL session by default the login screen may generate a warning from your Web browser or the VNC Java client for two different reasons First the CA that has issued the certificate may not yet be recognized as a trusted source by the computer you are using to access the ServSwitch Second since the unit could be configured in a number different ways it is impossible to supply a generic certificate that will match your exact network settings Is my data safe Yes The security certificate does not affect encryption effectiveness in any way nor does it make the ServSwitch any more vulnerable to outside attacks Can I prevent the warning from occurring Yes You have two options that may prevent the warning from occurring First if the Web browser you are using offers the option to ignore the warning for futu
39. d you will able to configure and manage them through the Web interface You may need to modify the default settings on the ServSwitch to match your various Serial Access Units default configuration Consult the documentation that came with your Serial Access Unit to determine if you need to modify the default settings to complete the installation To be able to configure your Serial Access Unit you must be logged in as admin Other users will be able to view which devices are active but cannot configure them 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Once you are logged in choose Serial Ports from the Admin menu on the Home screen in the Web interface You will be presented with the Serial Consoles Attached menu and a table with the following headings You can assign a value 1 99 to each attached serial device to identify the devices so you can manage them This does not affect the device s configuration or operation in any way Name Description An identifier for the Serial Access Unit It s used for administration only Baud bps This is the device s communication speed Its setting must match the setting on the device itself The Serial Access Unit supports all common baud rates between 300 and 115 200 bps Mode Sets the character framing scheme that the ServSwitch will use with the Serial Access Unit You can choose from the following selections e 8NI Eight bits no parity one stop bit default a
40. d in the on line help page This allows you to cut and paste the required commands accordingly You have 60 seconds to type the second command before the SSH connection will be terminated 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH NOTES continued The port number 15900 is arbitrary in the above example and can be any number 1025 65535 It is the port number used on your client machine to connect your local SSH instance with the VNC client If you want to tunnel two or more systems you will need to use a unique number for each instance on the same SSH client machine Some UNIX versions of the VNC client have integrated SSH tunneling support Some clients require your local user ID to be the same as the user ID on the system Use a command like this vneviewer bgr233 tunnel192 168 1 124 22 6 2 Using the VNC Menu One of the ServSwitch unit s unique features is the VNC menu system Whenever you see a window with a dark blue background and gray edges this window has been inserted into the VNC data stream so that it is effectively laid over the existing video These menus allow you to control the ServSwitch unit s many features without using the Web interface or a custom client To initially connect to the system double click on one of the VNC options in the Home screen Figure 6 1 A window similar to the one shown in Figure 6 2 appears Welcome You are connected to noname Encrypted with
41. d of a 3 in 1 Cable EHN70001 0006 EHN70001 0010 EHN9000P 0015 or EHN9000P 0030 to the computer s available keyboard mouse and VGA out ports Connect the opposite end of the cable with a single HD15 VGA connector to one of the PC 1 8 or PC A H ports on the ServSwitch unit s rear panel Repeat this procedure for each PS 2 enabled managed computer 8 If your managed computers the computers are often servers or other critical systems have USB connections attach one end of a 2 in 1 Cable EHN9000U 0006 EHN9000U 0010 or EHN9000U 0015 to the computer s available USB port and video out port Connect the opposite end of the cable with a single HD15 VGA connector to one of the PC 1 8 or PC A H ports on the ServSwitch unit s rear panel Repeat this procedure for each USB enabled managed computer CHAPTER 3 Installation 9 If you are using 1 to 16 optional Serial Access Units connect the RJ 14 cable s included with the Serial Access Unit s KV9 SRL to the R port on the ServSwitch unit s 10 Power on the ServSwitch by connecting the AC adapter to a suitable power outlet and the opposite end of the power cord to the 12 VDC port on the ServSwitch unit s rear panel 11 Power on each of the managed computers observing normal startup procedures NOTES 1 You can choose to mix managed computers connected via PS 2 and USB connections as necessary with no impact on features or function 2 Steps 5 and 6 are required o
42. e 52 A O aes 52 4 5 2 Port Numbers ii dida ben 53 A53 TOM sae lt 5 a a dir ias 54 AOA Site A dds bacco hashes eS G E EAT 54 45 5 Gopr ht coca a bias asl oa 54 4 6 How to Speed Up Your ServSwitch 0 0 6 ccc cee 55 5 Accessing ServSwitch Features 0 000 57 5 1 Cascade Configuration 0 0 0 0 eee eee 57 5 2 Selecting Computers Using On Screen Display OSD 59 5 3 Selecting Computers Using Keyboard Hotkey Commands 64 6 How to Remotely Control the Host Computer s 0022008 67 6 1 Accessing the VNC Interface 0 0 0 eee 67 6 1 1 Web Interface 2 0 0 0 o 67 6 1 2 Native VNC Client ono ibaa bea ee aed awd bbws 69 6 1 3 SSH Tunnel with Native VNC Client 4 69 6 2 Using the VNG Menu eno oan SRW ee oars E 70 6 3 How to Use the Bribar 0 0 ccc 71 6 4 How to Use the Main Menu 0 0 c cee tee tenes 73 6 5 How to Use the VirtKeys Menu 0 6 0 eee cee eee 76 6 6 How to Use the Video Tuning Menu 0 00 000s 77 Appendix A Troubleshooting o ci0ccdicnetes i nEn E 80 A l Problems Solutions 0 0 00 000 cece eee ee eee eae 80 A2 Calling Black Box sa ii pes 86 A 3 Shipping and Packaging 6 eens 86 Appendix B Supported Protocols 0 0 c ce eee ee 87 Appendix C About Security Certificate Warnings 00 000 e eee eee 89 C 1 Frequently Asked Questions 0 0 0 0 06 0 karei ureei eee 89 C 2 I
43. e rejected to access the ServSwitch This makes the ServSwitch invisible to them There are 3 ways to type in the IP addresses 1 Specific IP addresses for example 10 1 0 1 10 1 0 5 etc 2 Net Range for example 10 1 0 1 240 3 Host Names for example yahoo com google com etc CAUTION Be careful NOT to lock yourself out Be certain that your IP will be accepted by your filter 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH VNC Password Policy When a new VNC connection is established the remote user must be authenticated Standard VNC protocol does not support username it only supports passwords As long as all users have unique passwords you can determine which user is connecting based on the password provided Or you may enable a second login screen that will require a valid username and password You must first establish a VNC connection using menus and prompts generated by the firmware If it is enabled a second login screen will be required from Java VNC clients as well This is unfortunate because the one time password scheme cannot be used and Java VNC clients have already logged into the Web server securely Also VNC normally encrypts passwords and uses a challenge hashed response system that is more secure than the second login method This isn t a concern if the entire connection is encrypted with SSH or SSL however Trust SSH Tunnels If the incoming VNC connection is coming in over an SS
44. e shown in Figure 6 3 PS 2 Reset Resets the PS 2 keyboard and mouse emulation Use this to recover failed mouse and or keyboard connections in PS 2 mode 4 8 Switches to thumbnail mode at the indicated size Ctrl Alt Del Sends this key sequence to the host It works immediately Alt F4 Sends the key sequence to host closes windows KVM Calls up the KVM menu refer to Section 5 2 for more information 1 8 A H Select a specific port simply by clicking once on the number or letter Menu Shows the Main menu refer to Section 6 4 for more information Video Shows the Video Tuning menu where the picture quality can be adjusted refer to Section 6 6 for more information Keys Shows the VirtKeys menu which allows you to simulate pressing special keys such as the Windows key or complex multi key sequences refer to Section 6 5 for more information Auto Bandwidth Allows you to select the proper bandwidth that corresponds to the network environment We recommend that you select Max for the LAN users and Min for the WAN users PS 2 This area will show PS 2 as in this example to indicate if keyboard and mouse are PS 2 signals If Autosync appears beneath this indicator the mouse pointers on the local mouse and the VNC session will be synchronized automatically 1 A S These flags show the state of the keyboard lights NumLock ShiftLock and ScrollLock respectively CHAPTER 6 How to Remotely Control the Host Comp
45. e sure to apply all files you are given as part of an upgrade The system knows what to do with each file you give it and they are checked for validity before being applied How to Upload a Custom Certificate To upload your own certificate to replace the factory supplied SSL certificate scroll down to the bottom of the Firmware upgrade screen Figure 4 16 The ServSwitch requires an RSA private key and corresponding public certificate to be combined into one PEM file There should be no encryption on the private key and it must be first in the file Therefore the ServSwitch expects a text file in this format BEGIN RSA PRIVATE KEY based64 encoded key END RSA PRIVATE KEY BEGIN CERTIFICATE based64 encoded certificate END CERTIFICATE end of file 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Uploading the root CA public certificate is optional and only affects the link on the login page It does not affect operation otherwise It s just an X 509 PEM file holding a public certificate 4 5 Info Menu Options 4 5 1 STATUS From the Info menu on the Home screen click on Status and Figure 4 17 appears Current Users a username From AA TETY f zas v e Eai onda Current J o Connection Network Config INCITA User Accounts System Ident E Recent system 5 Current Connection log entries This HTTPS connection is from 192 108 1 52 2132 and was encrypted with RC4 MDS syslog 1
46. ed file This file can be uploaded to multiple units manually Upload New Firmware Click on the Upload firmware button to upload the firmware System Reboot Click on the Reboot Myself button to restart the ServSwitch Purchase Options Use this option to customize your software Custom Certificate Upload Select a custom certificate from the drop down menu or click on the Browse button to view available certificates Click on the Upload Certificate button to upload the selected certificate CHAPTER 4 Advanced Operations Manual Upload Enter the name of the firmware file that you just downloaded from the ServSwitch Web site into the field provided in the Firmware upgrade screen or use the Browse button Press Upload Firmware and wait until a successful upload message is shown Remember the following during the firmware upgrade Do NOT turn off power to unit before this operation completes successfully It may take several minutes to write to flash memory The unit will sometimes reboot as part of the upgrade procedure depending on which system component is upgraded You will have to reconnect and re login in those cases Wait at least two minutes after pressing Start Do not assume the upload did not work There is no status indicator bar to show the progress of the upload The upload could simply be slow Each file that is distributed upgrades a different component of the system Therefore b
47. efreshes CHAPTER 6 How to Remotely Control the Host Computer s Thumbnails Switch to smaller thumbnail size screen images click anywhere on thumbnail to restore it Each button corresponds to a different sized image from half size to one sixteenth Take Control button When multiple users are connected to the same system click on this button to take control away from another user Only one user may control the keyboard and mouse at any time All users see the same picture Logout button Click on this button to end the VNC session and disconnect Video Tuning Click on this button to access a submenu with video adjustments if automatic picture adjustment does not provide a good quality picture see Section 6 6 VirtKeys button Click on this button to access the virtual keyboard Virtual keyboard provides a menu with special keys that are often hard to generate but needed by the remote system The most common key sequence is the Ctrl Alt Del see Section 6 5 KVM Menu button Click on this button to generate the key sequence used to access the onscreen menu for an enterprise class ServSwitch or other KVM switch When these conventional KVM switches are combined with the ServSwitch units described in this manual this key makes accessing their built in menu easier especially from the Java client This button will only be shown when an external KVM has been enabled via the Web interface Bribar button Click on this bu
48. erver to redirect all Web to HTTPS traffic to an encrypted port Clear text HTTP is not supported SNMP SNMP Agent UDP Allows integration with existing SNMP network management systems HTTPS SSLTLS Encrypted Secure control and management of the Web control device and attached system Screen snapshots may be downloaded Integrated Java VNC client with or without encryption allows control from any Java enabled browser Password protected VNC VNC RFB Protocol Standardized real time KVM network Server protocol Compatible with existing VNC client software VNCS SSL tunneled VNC VNC protocol tunneled via SSL TLS encryption Used for secure real time server control over public networks DHCP Dynamic IP Setup Eases network setup by fetching IP address and other network settings from a centralized server 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Service Description Benefits RADIUS Centralized Allows integration with existing RADIUS authentication servers so that user management can be centralized Supports challenge response authentication using hardware tokens like SecurlD and conventional passwords SYSLOG System event MIT LCS UDP protocol Must be configured logging to another via DHCP option system DNS Domain Name Converts text name into IP address only Service used in the URL specification needed to emulate a CD ROM Using this is optional APPENDIX C About Se
49. es VNC Password Policy Disabled Use regular VIC passwords default PY Trust SSH Tunnels Trust SSH Tunnels default Access Sharing Policy Enforce single user access pobcy viwibie screws E Local User Lockout 1 52 willbe Figure 4 10 Security Profile screen Security Profile El Administrator Password w name for this account be changed The vill accept ether root admin or aden tor as the name of this account Idle Session Timeout by setting the value Internal Firewall VNC Password Policy 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4 4 Security Profile screen options Parameter Description Administrator Password The administrator can change the default password for admin recommended Read and consider the comments and instructions on this menu before making any changes as changing these features could make the unit inaccessible through Web configuration that is due to firewall filtering To prevent the chance for error you must type in the password twice Set admin password button Click on this button to save the new password Idle Session Timeout When a login session is left unused for some time disconnect the user This applies to Web login sessions via cookies and SSH logins Disable this feature by setting the value to zero Commit Change button Click on this option to save the changes Internal Firewall Setup Use t
50. fer Help DS 30 09 NOTE This interface 1s ig used to set network Praga ad perforn certain recovery procedures but the majority ol pb configuration can Ponty be done using the wed inte Point here Port LAN 00 e105 00 15100 maes Uist Broadcast E 1 255 Hine nane nonane Defoe ateway lt none gt Commands press key then Entge p 226 E oe fo for dinamo IP address H A t network gateway t a deta st address fopt tonal silt oer Sno Once i e achine n ient nane TU ditable Fireualls TOP ports Ste RADIUS FS everything to actory ort au les austen admin paspuord nd e ping packets rest Ing purposes ZIP ports and servers enabled wert to current settings undo changes Commit changes to configuration pI ci H E R y 9 3 3 Connected 0 00 11 Auto detect 115200 8 N 1 NUM Figure 3 10 HyperTerminal screen 9 Follow the instructions on the screen For example simply type I to set your IP address type F to reset everything back to factory defaults and so on NOTE Remember to type w after you make any changes 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 3 2 Disabling the Mouse Acceleration on the Computers Many operating systems offer a feature called mouse acceleration that allows the user to adjust the responsiveness of the cursor on the screen to physical movements of the mouse While this is usually a beneficial interface enhancement it can interfere
51. gs for use with non Windows operating systems or other versions of Windows besides XP You must use PPP Point to Point Protocol the unit supports no other authentication methods The computer making the connection must have TCP IP installed enabled on the computer Use it for the dialup connection Configure the connection to obtain a dynamic IP address Make sure that the username password matches a user currently configured on the ServSwitch For best performance and to simplify the troubleshooting process do not use firewall software with the dialup connection 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH E 2 3 ACCESSING THE WEB INTERFACE Once a dialup connection has been established you can access the Web interface or start a VNC session using the following IP address https 99 99 99 99 Log into the Web interface and or VNC session normally The remote machine the one you dialed from is automatically assigned the IP address 99 99 99 100 for the PPP session You can t modify the remote PC s or the ServSwitch unit s IP addresses The following TCP IP port numbers are assigned for a PPP connection regardless of the settings configured in the Web interface for the LAN port HTTPS 443 VNC clear text 5900 VNC SSL secured 15900 SSH 22 E 3 Performance Notes e All images over the PPP connection will be grayscale to conserve bandwidth If other users are connected while a PPP session is
52. he modem is connected to a typical POTS plain old telephone system line that is not routed through a phone management system or shared with other devices If you want to use this feature through a PBX system you might need additional support from your telecom services provider E 2 Connecting a Modem The ServSwitch works with virtually any Hayes compatible modem that recognizes the standard AT command set Some modem manufacturers offer enterprise modems that include technology to improve the connections stability To determine whether or not you need this type of modem ask yourself 1 Is the modem connection mission critical 2 Will your telecom infrastructure support such a modem 3 Will your budget provide a higher quality modem APPENDIX E Using the Optional Modem Feature NOTE Modems that offer 56K or 56 000 bps connections often achieve connection speeds that are far lower than their maximum capabilities Given the limitations of telecom infrastructure many locations have yet to implement fully digital switching technology and still rely on older analog technology for some segments the maximum upstream transfer rate is limited to a maximum of 33 600 bps between two modems the downstream rate is often within a similar range for a typical connection Therefore speeds below 56 000 bps do not indicate a problem with the modem or the line but simply reflect the line conditions at the time
53. he system New connections are permitted but they will NOT be able to see or even control the host computer s Once the first user disconnects or otherwise gives up control the second user will be able to access the system immediately Only the admin user can see or control the host computer s Local User Lockout There are 2 modes available 1 Disabled Local user always has access default Under this mode the local user has the access right to control the host computer s 2 Enabled Network user given priority Under this mode the local user has NO right to control the host computer s And on the screen an IP OSD menu pops up as the following image shown The local user can t see or do anything he can only view the IP OSD menu shown on the screen That is the admin user can select this mode to lock out the local user Please keep in mind that the local user has no way to take control away from the network user SO an unattended VNC session can cause a problem Under this situation if you are locked out of the system because someone has left a VNC session connected and cannot be reached though other means the admin user may close all VNC connections See the Status page see Section 4 5 1 to access this feature 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 4 4 5 COMPATIBILITY From the Admin menu in the Home screen click on Compatibility The screen shown in Figure 4 11 appears Mapping for Keyb
54. hen click on OK The screen shown in Figure 3 7 appears Enter a name and choose an icon for the connection Name abel Mssteur tm E Figure 3 7 Connecting to HyperTerminal 4 In the Name field type in a name for example abc Next click on an icon to correspond to the chosen name Then click on OK or click on Cancel to type in a different name and or select a different icon If you click on OK Figure 3 8 appears Figure 3 8 Selecting the port 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 5 From the Connect using drop down menu select the serial port that you want to connect for example COM1 Click on OK to save or Cancel to cancel 6 If you click on OK in Figure 3 8 the screen shown in Figure 3 9 appears Bits per second Y Data bis 8 Party None 1 OK Cancel Apply Figure 3 9 Port Settings screen 7 From the Bits per second drop down menu select 115200 Choose settings for data bits parity stop bits and flow control from their respective drop down menus The default values are Data bits 8 Parity None Stop bits 1 Flow control Hardware If you change any of these values you can click on Restore Defaults to return to these values Click Cancel to cancel the changes Apply to apply the changes or OK to save the changes APTER 3 Installation 8 If you click on OK in Figure 3 9 the screen shown in Figure 3 10 appears Fle Edt View Cal Trans
55. his parameter to set up the internal firewall See the description on the next page Disabled Ignore source IP address default Select this option from the drop down menu to disable the IP address Enabled Type in a source IP address Select the IP address to accept or reject Accept Type in the desired IP address Reject Type in an address you want to disable Commit Changes button Click on this button to save the changes CHAPTER 4 Advanced Operations Table 4 4 continued Security Profile screen options Parameter Description VNC Password Policy See the description on the next page Trust SSH Tunnels See the description on the next page Access Sharing Policy See the description on the next page Local User Lockout See the description on page 41 The Security menu allows you to configure a number of settings including Internal Firewall Setup As an additional layer of protection the ServSwitch can use an internal firewall When this feature is enabled connections will only be accepted from listed hosts For example the administrator can type in 10 1 0 1 240 in the Accept field The IP of the client s computer between 10 1 0 1 and 10 1 0 240 allows accessing the ServSwitch with the right username and password On the other hand the user can type in 192 168 1 0 20 for example in the Reject field The IP of the client s computer between 192 168 1 0 and 192 168 1 20 will b
56. ing Hotkey Menu When you press the Left Ctrl key twice within two seconds the Hotkey menu appears displaying a list of hotkey commands if the option is On The Hotkey menu can be turned Off if you prefer not to see it when you press the Left Ctrl key twice The nonvolatile memory stores the Hotkey menu setting CH Display Auto Off After you select a computer the port number and name of the computer will appear on the screen for 3 seconds then disappear automatically Always On The port number and name of a selected computer and or OSD status displayed on the screen continually The nonvolatile memory stores the CH Display setting Position The actual display position of the selected computer and or OSD shifts because of different video resolution the higher the resolution the higher the display position Use the F4 key More Position to select the position of the OSD menu on the screen Choose from five options upper left UL upper right UR lower left LL lower right LR or middle M The nonvolatile memory stores the position setting Country Code for Sun KV9308A R2 and KV9316A R2 only Sun keyboards that use different languages have different layouts The ServSwitch can emulate a Sun keyboard for a specific language or country such as Arabic Belgian U S Yugoslavia and others Select the proper country code that matches all of your Sun computers Max Resolution You can adjust the local monitor resolu
57. is application CHAPTER 5 Accessing ServSwitch Features 5 Accessing ServSwitch Features Once you access and configure the ServSwitch unit s networking component you can use it to select and control the managed computers connected to it This section describes how to add ServSwitch units to the master unit for greater flexibility and how to use the on screen display OSD system to manage your computers Once you have established a VNC session with the ServSwitch you can access the KVM features as though you were at a local console 5 1 Cascade Configuration You can connect a second level of ServSwitch units to one or more of your ServSwitch units via its PC 1 8 ports The ServSwitch units connected to the first ServSwitch the master switch are known as slaves Once connected the units will automatically configure themselves as either masters or slaves You can only connect an equal or smaller ServSwitch to the master a 16 port master switch can have both 16 port and 8 port slave ServSwitch units an 8 port master switch can have 8 port and 4 port slaves and so on For example the 16 port unit can support 136 computers with 8 units of 16 port slave ServSwitch units each connected to 16 computers The slave ServSwitch units must be connected to the PC 1 8 ports not the PC A H ports To cascade your ServSwitch units use a 3 in 1 ServSwitch cable EHN70001 0006 EHN70001 0010 EHN9000P 0015 or EHN9000P 0030 to connect one
58. itor and control critical PC servers and workstations using an industry standard Web browser or VNC client Or use On Screen Display OSD or hotkeys to manage the switch The ServSwitch is RoHS compliant It features 16 bits of color depth that supports up to 65 536 colors The ServSwitch supports industry standard networking and management protocols such as TCP IP and SNMP It offers secure management options including SSL encryption SSH tunneling and RADIUS The ServSwitch is platform independent and can be managed using any Java enabled Web browser 2 2 Components 2 2 1 FRONT PANEL if j er mitch Ec series Figure 2 1 ServSwitch front panel view Table 2 1 Front panel components Component Description 11 LAN Activity LED Lights when the LAN is active O System Status LED Lights when the system is OK 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 2 2 2 BACK PANEL a Cea Eide oie oie oie oie oie oe Ee T 8 CPU 8 CPU7 CPUS CPUS CPU4 CPUS cruz LAN CPU 1 D 0 Figure 2 2 The 8 Port ServSwitch back panel view Table 2 2 Rear panel components Component Description Barrel connector Connects to a 12 VDC power adapter 4 8 pin mini DIN connector Reserved for future use DB9 COM RS 232 connector Connects to a PC for initial setup only O Eth Act LED Lights
59. l send to the modem to activate it The string included should work with the majority of modems and configures the following connection properties answer incoming calls on the first ring enable hardware flow control and lock the connection speed Your modem s documentation will describe other potential init strings that you can use to alter the connection properties For example you could commit the settings to the modem s nonvolatile memory NVRAM or allow the modem to adjust the connection speed for greater stability and so on You may want to test the connection with the default init string first before making changes specific to your modem model or situation to simplify the troubleshooting process Click the Commit button to save your changes and activate the modem feature with the specified settings E 2 2 CONFIGURING THE REMOTE CONNECTION Follow the steps below to configure a typical Windows dialup session to access the ServSwitch unit s modem connection The instructions here are for a Windows XP configuration other versions of Windows are similar 1 Open My Network Places from the desktop or the Start menu 2 Click View network connections 3 Click Create a new connection under Network Tasks 4 The New Connection Wizard window will open Click Next 5 Select Connect to the Internet and click Next 6 Select Set up my connection manually and click Next 7 Select Connect using a dialup modem and click Next 8 In
60. lation 1 Connect the DB9 RS 232 null modem serial cable to the serial port on the ServSwitch unit s rear panel Connect the opposite end of the cable to the computer s serial port COM1 COM2 etc See Figure 3 5 G N G N WZ WY Computer To power adapter Serial port CRE SYS 0K get LINK SERIAL a Dc 12v rset E CBs Expo oie oie oie ode fide EA LAN CPUs CPU7 CPUS CPUS cPU4 cPU3 R PORT CPU2 CPU 1 8 Port ServSwitch EC Series IP KVM Switch KV9308A R2 Figure 3 5 Connecting a computer to the ServSwitch unit s serial port 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 2 From your computer s Administrator screen in Windows XP select All Programs Accessories Communications and HyperTerminal See Figure 3 6 r Administrator ass L My Recent Documents gt My Pictures E o gt a HyperTerminal Set Program Access and Defaults we W Windows Catalog wrens vesa nia Windows Update Network Connections Network Setup Wizard E New Connection Wizard Y Remote Desktop Connection Y rane Set Program Access Defauks a MSN Explorer 3 Windows Messenger AllPrograms gt 3 Windows Messenger 2 Log Off l Turn Off Compute Figure 3 6 Administrator screen CHAPTER 3 Installation 3 If you ve never set up your HyperTerminal before it will ask you to enter your phone area code Enter this t
61. ll be tried in order using the indicated number of retries and timeout period which can be configured on the same page New Secret Type in a new value Type it ina second time Request timeout period seconds Type in the timeout period in seconds This is the amount of time that the ServSwitch will allow to elapse between login retries Number of retries per server This is the number of times that the ServSwitch will try to login CHAPTER 4 Advanced Operations Table 4 7 continued RADIUS Configuration screen options Parameter Description Servers continued Click here to save your RADIUS changes and apply them Click the Commit button to save and apply your changes 4 4 8 SERIAL PORTS From the Admin menu in the Home screen click on Serial Ports Figure 4 14 appears tome Serial Consoles Attached Preferences pins Baud Force Consola bps pep Log Connect VNC Connect Disconnect Admin Network Config User Accounts System Ident Security Compatiblity SNMP RADIUS Serial Ports Time Date Fumware Info Status Port Numbers Help Site Map Copyright 8 Applet YreVirwer sirio 30 Figure 4 14 Serial Consoles screen There are two ways that the ServSwitch can control the serial devices power bar router printer and so on The first way is to connect the serial devices with the ServSwitch unit s DTE serial port or DCE serial port The second way is to at
62. ncrypted with RC4 MD5 128 bit key You are logged in as user admin Recent system log entries syslog Download syslog here Clear Log Figure 4 7 Current Users screen Current Users amp Lists who is using the system right now Current Connection Information about current connection Recent system log entries syslog Please send this to the support team when you report problems Network Config These tables allow you to debug network configuration problems by giving you a view into the current setup of the machine If you are familiar with Linux or Unix this information may be helpful when adjusting the settings of this unit it is not possible to these files System Configuration ERI Table 4 2 Current Users screen options Parameter Description Current Users Create a new user by filling in the form values and choosing the appropriate button below This is the number assigned to the corresponding user Username A list of current usernames appears in this field Only one username is shown in Figure 4 7 CHAPTER 4 Advanced Operations Table 4 2 continued Current Users screen options Parameter Description Current Users continued From The ServSwitch unit s IP address Service Indicates a Web connection Login Method Indicates a login method Login Time The time that the user logged into the system Last Active This
63. nd most common e 7N1 701 7E1 7M1 7S1 Seven bits none odd even mark space parity one stop bit e 8N1 801 8E1 8M1 8S1 Eight bits none odd even mark space parity one stop bit e 8N2 Eight bits no parity two stop bits Force DCD Forces the Carrier Detect signal to be active at all times Normally DCD becomes active when a new user connects and is dropped when the last user disconnects a response that is similar to many modems When active the device will logout and reset itself if the carrier signal is lost increasing security This may not work with all devices and could impair proper operation in some circumstances The default setting is Off Console Log Clicking this link will open a separate Web page that will display the last 200 characters committed to that device s console log Existing data is overwritten automatically when the 200 character limit is reached Connect Click on this link to connect to the corresponding device see Section D 4 APPENDIX D Using an Optional Serial Access Unit with the R Port You can make as many changes as needed on this menu at one time before applying your changes Once you are satisfied with the changes you have made click Commit changes to apply the new settings Click Refresh at any time to see an updated list of attached Serial Access Units D 4 Advanced Configuration Using the Integrated SSH Shell In most cases configuring the ServSwitch to the same set
64. ning the ServSwitch can t work Problem I can t log in via SSH Solution Was the correct username and password given The default username and password as shipped from the factory is username admin with a password of admin Configure your browser to accept cookies The username and password are case sensitive so check the status of the Caps Lock key on your keyboard If you see a warning such as identity of host cannot be verified and a question about saving the host s fingerprint this is normal for the first time you connect to any machine running SSH You should answer yes so that your SSH client saves the host s public key and doesn t re issue this warning APPENDIX A Troubleshooting Problem I forgot the master password Solution Reset the master password Refer to Section 4 4 4 Problem The mouse on the remote site does not work or is not synchronized Solution 1 Make sure there is only one mouse driver installed in each computer 2 Set the mouse acceleration to None in the host mouse driver properties 3 Windows XP has a setting called Enhance pointer precision Disable this setting for correct mouse synchronization Problem The remote mouse and the local mouse don t line up Solution Use the mouse resync command in the Main menu or press the Resync button on the bribar If the mouse pointers still don t line up verify that mouse acceleration has been disabled NOTE The Wind
65. nly if you want to manage the ServSwitch and its computers locally that is not over the Internet or a LAN While not required we recommend adding these devices for easier administration 3 You can cascade multiple ServSwitch units to increase the total number of possible managed computers To take advantage of this feature refer to Section 5 1 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 3 4 Access Your ServSwitch and Remotely Control the Host Computer s As soon as you finish the settings and connections described in Sections 3 1 through 3 3 you are ready to remotely control the host computer s Simply open the Web browser and type in the IP you already set up in Section 3 1 then type in the correct username and password Once you type the username and password Figure 3 13 appears Screen Thumbnail Screen Thumbnail G Monitoring Information Metro System Identification Monitoring Information VNC chent options VNC Callback Native VNC cient startup file VNC client options VNC Callback Applet Vic Views sted 20 Figure 3 13 Home screen Double click on the small rectangle wndow in the middle of the screen shown in Figure 3 13 You ll get the VNC screen which is the host computer s screen NOTE You may need to upgrade or download your Java http www java com support in your browser before using the VNC screen to remotely control the host computer s However most modern b
66. nstalling the New Certificate js 00 0 0 6c eee 90 CONTENTS Chapter Page Appendix D Using an Optional Serial Access Unit IPMI Supported with the RPort sosiaa saeir eane e OG wD Sarees 91 DA Background oo 3 sc cee wtene deen gece keane pene PREV Eee ee Cae 91 D 2 Connecting the Serial Access Unit to the ServSwitch 91 D 3 Configuring Viewing the Serial Access Unit Through the Web Interface sisie 6 6 066 nin ease as 91 D 4 Advanced Configuration Using the Integrated SSH Shell 93 D 5 Remote Login via SSH sceoin etren ede eee sea seen eee 94 D 6 Intelligent Platform Management Interface IPMI Function 95 D 6 1 Background i suit id a 95 D 6 2 Host Computer Requirements o oooocoocccocccoccooroo 95 D 6 3 If the Host Computer Does Not Support IPMI 95 D 6 4 Activating the IPMI Option ss sess rsrsr irisssisdiusists es 96 D 6 5 Configuring IPMI on the ServSwitCh ooooooccoocomo m o 96 D 6 6 Accessing the Status Screen 0 0 0 0 eee 97 D 6 7 Accessing IPMI Controls 0 0 ee eee eee 99 Appendix E Using the Optional Modem Feature 0 00005 102 E l Background 6 00cecssened thew eet creda daa da 102 E 2 Connecting Modem sumi cies dade a Fede eee 102 E 2 1 Configuring a Modem Connection on the ServSwitch 103 E 2 2 Configuring the Remote Connection 0 04 104 E 2 3 Accessing the Web Interface 0 0 0 c ee eee 106 E 3 Performance N
67. nto standby mode APPENDIX A Troubleshooting Problem The terminal connection to the ServSwitch for initial configuration cannot be established Solution Check that the null modem cable connected to DCE serial port on the ServSwitch and terminal software is set to the following line parameters Connection speed 115200 bps No of bits 8 Parity None Stop bits 1 Flow Control None Connect a computer to the ServSwitch and power this computer on Power on the ServSwitch while pressing the ESC key on the keyboard connected to it This will switch the DCE Serial Port 1 to configuration login setting even if it was set to pass through or modem Also Windows HyperTerminal has a bug if you change baud rates while connected the screen is updated but the hardware is still at old baud rate Hang up and reconnect using the icons at the top of the screen to make new settings take effect Problem If my network has a firewall what setting do I use on the ServSwitch to open a port into the network Solution You shouldn t change any settings in the ServSwitch but you should open Port 22 for both outbound and inbound connections in your firewall Port 22 only needs to be opened for inbound connections You must use the SSH tunnel to connect to the machine tunnel to port 127 0 0 1 5900 for VNC protocol and 127 0 0 1 80 for HTTP Web control Or instead of the SSH client open Ports 443 and 15900 inbound for HTTPS and enc
68. oard Mapping for localization Keyboard El A Se TO localization External Power Bar dEl Applet Vix Farrer suce External Power Bar Figure 4 11 Compatibility screen The options shown in Figure 4 11 are described in Table 4 5 Table 4 5 Compatibility screen options Parameter Description Keyboard mapping In many parts of the world the keyboard has extra keys and or a different layout to better suit the local language than the default U S English If your host O S is expecting a keyboard of a special type select it from the Select Keyboard Layout drop down menu If the wrong value is used here special language keys will not work and some basic symbols such as may not even work correctly The key layout of the remote keyboard must match the key layout of the local keyboard defined here CHAPTER 4 Advanced Operations Table 4 5 continued Compatibility screen options Parameter Description External power bar Connect a remote power control device via a straight through cable to the serial port and choose the model from the drop down menu You must use the DB9 serial port DTE pinout on the back of the ServSwitch Once enabled a status and control window appears Individual ports can then be power controlled and monitored 4 4 6 SNMP From the Admin menu in the Home screen click on SNMP The menu that appears Figure 4 12 allows you to configure the Serv
69. of the triangle mark shows the number of ports the slave has Pressing the Enter key brings you one level down and another screen Figure 5 3 pops up listing the names of the computers on that slave The name of the slave will be shown at the upper right corner of the OSD menu KVM MENU 5 User input Master port name port names FINANCIAL 1F group name US WEST White as US EAST power off US NORTH Green as US SOUTH poweron EUROPE ASIA N E k s ye mar ASIA S S selected PACIFIC Edit F4 More Switch F5 Sun Select Security Esc Quit Figure 5 3 Slave OSD screen An eye mark to the right of a name see Figure 5 3 indicates that computer is selected and monitored in Scan mode In the OSD this mark can be switched on or off by pressing function key F2 Press the Esc key to exit OSD and to return to the port PC screen that you were previously connected to The Function and Escape keys work as follows Function key Fl allows you to edit a computer or slave s name entry with up to 14 characters First highlight a port then press Fl and type the name Valid characters are AZ 0 9 and the dash character If you type lowercase letters they will be converted to uppercase ones Press the Backspace key to delete a letter one ata time Nonvolatile memory stores all name entries until you change them even if the unit is powered down CHAPTER 5 Accessing ServSwitch Features Function key F2 allows you to switch a compu
70. ollowing options scroll down in the Home screen to see these Java options Java VNC with no encryption faster Java VNC with SSL encryption more secure Click on the Refresh button to refresh the screen NOTE You may need to upgrade or download your Java http www java com support in your browser before using the VNC screen to remotely control the host computer s However most modern browsers come with a version of Java that s compatible with this application The Java VNC client makes a connection back to the ServSwitch over Port 5900 by default or 15900 if encrypted The encrypted connection is a standard SSL Secure Socket Layer encrypted link that encrypts all data from the session including the actual video pictures Because Java is considered a safe programming language the Java VNC client has some limitations Certain special keystrokes cannot be sent such as Scroll Lock on the keyboard CHAPTER 6 How to Remotely Control the Host Computer s This client software requires the use of Java 2 JRE 1 4 to enable features like wheel mouse support The Sun Microsystems Java site www java com is an excellent resource to ensure your browser and operating system are up to date 6 1 2 NATIVE VNC CLIENT This system implements the VNC protocol so any off the shelf VNC client can be used There are over 17 different VNC clients available and they should all work with this system This system automatically
71. omputer s status via IPMI using either the Web interface or the VNC client The information you will be able to view using the Status screen will depend on the model of host computer being managed Since IPMI implementations vary widely across manufacturers the information you are able to see on your status screen may differ from the examples NOTE The Status screen will not allow you to make any configuration changes It s used for monitoring purposes only To access the Status IPMI Sensor Report screen From the Web interface click View IMPI sensor report next to the thumbnail image on the Home screen From the VNC interface click IMPI from the bribar at the bottom of the VNC window Figure D 2 appears 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Examples Current PMI Sensor Report Sensot Name Description Bas Figure D 2 VNC status report example 1 APPENDIX D Using an Optional Serial Access Unit with the R IPMI Sensor Report Status BMC okay 02 52 12 PM sensors Baseboard 1 2V 1 21 Volts Baseboard 1 25V 1 25 Volts Baseboard 1 8V 1 78 Volts System board Volts 1 8 Volts Baseboard 2 5V 2 48 Volts Baseboard 3 3V 3 3 Volts System board Volts 3 31 Volts Baseboard 5 07 Volts Baseboard SVSB 4 97 Volts Baseboard rA 12 1 Volts Baseboard 12VRM 12 2 Volts Baseboard 12 12 3 Volts Baseboard VBAT 3 11 Volts Baseboard Temp 36 C System board C 36 C Sys
72. omputers 20 3 2 1 Windows 98 and Windows 2000 000 0 cee eee eee 20 3 2 2 Windows XP and Windows Server 2003 0 00000 005 20 3 2 3 Linux UNIX and X Windows 0 ccc cece e eens 20 9 24 S n Solaris 4 5 62 ode hie Resa A eGR a es 20 3 3 How to Connect Your ServSwitch o oo ooooooooorooooooooo 21 3 4 Access Your ServSwitch and Remotely Control the Host Computer S erisir ocre du a dreds es 24 4 Advariced Operations seereis ade a adalat ass 25 4 1 How to Log in to the ServSwitch the Home Screen 25 4 2 Home Menu Options 0 00 ri reedi iani eee 27 AD PELE TENE 56 2 fine te ices A on ah ave ene 27 EAS A wud EE A TA E anand de 28 423 Logout e iii adie ae e dad 28 4 3 VNG Menu O pS viii a delete te 29 4 31 CONE di 29 43 2 DISCONAC A aia 29 4 4 Admin Menu Options ooccoocccocccncnr iaa 44 1 Network COMME mesi a Sawa wade wate OO 4 4 2 User Accounts seene kan e a a n teen enn DA LAS System Ident escondo arenisca aida OO 44 4 SOU a a e AAA e 37 44 5 Compatibility ucicicda necesa e 42 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Contents continued Chapter Page 4 4 6 SNMP 0 ccc ce cee ete RESA een n teenies 43 LAT RADIUS cui dic 45 4 4 8 Serial PortS ooooooonoooorronrrrrarr noo ooooo 47 449 Tite Date ah eree dic Ad dc 48 A ALTO Firmware eee ii aa ag Bie iia 49 4 5 Info Menw Options seccion doa bad Se ia bd d
73. on The modem did not respond to the initialization string from the ServSwitch You might need to change the init string or verify the cabling and modem status Message Modem init okay Description The modem has responded appropriately to the init string Message PPP startup from client Description A PPP authentication has occurred and a session has started 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Message Phone line rings Description The modem has detected an incoming call Message Modem answers XXXXXXXXX Description The modem reported the connection s speed and protocol The exact message contents will vary depending on the modem make and model
74. ort Numbers Help Site Map and Copyright These options are described in Sections 4 2 through 4 5 APTER 4 Advanced Operations 4 2 Home Menu Options 4 2 1 PREFERENCES Different user accounts may have different personal preferences For example you might have a login account for local access and a different one for remote access The local account would select 16 bit color maximum bandwidth and so on The remote account would select 8 bit color low bandwidth and no splash screen Plus the remote account may require encryption Current user preferences are shown in Figure 4 3 User preferences User preferences Open VNC connection immediately on web login Open VNC connection immediately on web login Firmware Info Force bandwidth Status mode Port Numbers Optimize for full screen VNC Reduce network mo traffic by miting colors Skip welcome window on VNC connection VNC Callback instead of Java VNC Default Values Ea Encrypt VNC connection Optimize for full screen VNC This serial hides the Bikar z 48 mra lang olor ocean 20 Figure 4 3 User Preferences screen 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 4 2 2 SNAPSHOTS You can view the screen as full size half size quarter size Xth size or Asth size Select the appropriate size from the screen shown in Figure 4 4 Screen Snapshots Status Port Numbers Applet Vie Viewer tasted Figure 4 4
75. ote is 60 sdb 4 4 4 a SEG Se ae bo 106 E 4 Troubleshooting Guide oooocoooroocroraroroncanar o 107 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 1 Specifications Color Depth Adjustments 8 12 16 bits selectable Color Depth Maximum 16 bits Supported Video Mode Maximum Local 1600 x 1200 85 Hz Remote 1280 x 1024 85 Hz 16 bit color User Controls 1 IP Setup button 1 dual function Reset button Power Reset Restore to Factory Defaults Connectors All 1 barrel connector for power 1 8 pin mini DIN reserved for future use 1 DB9 COM RS 232 male 1 HD15 for console video 1 RJ 45 LAN 2 6 pin mini DIN for console keyboard and mouse KV9304A R2 4 HD15 female integrated KVM cable input KV9308A R2 8 HD15 female integrated KVM cable input 1 R port for serial device management with KV9 SRL KV9316A R2 16 HD15 female integrated KVM cable input 1 R port for serial device management with KV9 SRL Indicators 4 LEDs 1 LAN Activity 1 System Status 1 Eth Act 1 Sys OK Power 12 VDC power supply maximum power consumption 18 watts Size KV9304A R2 1 7 H x 7 3 W x 8 7 D 4 3 x 18 5 x 22 1 cm KV9308A R2 KV9316A R2 1 7 H x 15 9 W x 8 7 D 4 3 x 40 4 x 22 1 cm CHAPTER 2 Overview 2 Overview 2 1 Introduction The 4 8 and 16 Port ServSwitch EC Series IP KVM Switches allow you to use the Internet or your TCP IP enabled network to remotely mon
76. ow scaling cropping or any other changes to that image Press the Auto button and the system will calibrate color for the best possible picture in approximately one minute If the system cannot find the test pattern on the screen it will say so Check that the pattern isn t scaled or covered up It s important to do this operation in 24 bit or 32 bit color video mode that is true color Although the algorithm may work in 16 bit or 8 bit color video modes the results will not be optimum and usually it won t be able to recognize the test pattern Advanced Press this button to open the Advanced Video Tuning menu While the vast majority of users will not need to adjust these settings it offers a high degree of control of the video settings of your VNC sessions Sampling Phase This option does not normally need to be used since the ServSwitch tunes the sampling phase whenever the video mode changes This button does not require a test pattern but will perform optimally when used with the ServSwitch unit s standard test pattern For your reference the sampling phase number is shown to the right of the Filtering button CHAPTER 6 How to Remotely Control the Host Computer s Noise Filter This controls the ServSwitch unit s advanced video filtering feature Unlike other filtering algorithms the ServSwitch unit s noise filter will only remove noise It does not degrade the signal quality or readability of small text You may
77. ows login screen does not accept the mouse acceleration option and always has the mouse accelerated regardless of your configuration Therefore on this screen it is best to avoid using the mouse Problem After Resync the mouse on the remote site is synchronized but there is small constant offset between remote and local mouse cursors Solution This is a video position error Normally a slight video positioning error is perceived as a mouse sync issue A video positioning error is visible as a black line along the top or bottom and right or left edges of the remote screen On the Video Tuning menu refer to Section 6 6 use the arrows under Picture Positioning to move the screen until the two pointers line up exactly Remember to save your position changes 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Problem The monitor works but the keyboard and mouse do not Solution Make sure you haven t swapped the keyboard and mouse cables Problem The VGA image is not clear Solution You may be using poor quality VGA cables Make sure you are using UL 2919 rated double shielded VGA cables Problem The quality of video is bad or the picture is grainy Solution 1 Use the brightness and contrast settings N Use the auto adjustment feature to correct a flickering video 3 Read and use Section 6 6 4 Also try the Auto Everything button on the Video Tuning menu 5 Display the test pattern on the host
78. ption faster Java VNC with SSL encryption more secure Native VNC client If your browser is appropriately configured you can run a local native VNC client just by clicking on these special links You can also save the file to disk and then click on it be sure to preserve the file extension a Such a file can be used one time only Native VNC LAN por WAN port Figure D 4 Controls on the Home screen Web Once IPMI is enabled and functioning correctly a set of controls will appear immediately under the host computer s thumbnail image on the Home screen on the Web interface You must be logged in as admin to use this feature From here you have four options e Hard Reset Equivalent to pressing the Reset button on the managed computer The computer will restart e Power Cycle Equivalent to pressing the Power button off and on again on the host computer The computer will power off pause for a moment and power on again automatically APPENDIX D Using an Optional Serial Access Unit with the R Port e Turn ON Powers on the host computer e Turn OFF Powers off the host computer VNC If you are inside an active VNC session and are logged in as admin you can use the bribar to access IPMI features You have two choices from the bribar e Reset Equivalent to pressing the Reset button on the managed computer The computer will restart e ON OFF Powers the host computer on or off depending on the cu
79. re visits the browser will no longer generate a warning if that option is selected Second if you install the certificate from the ServSwitch onto the remote computer and if the unit is configured with a domain name ending in com net org gov edu us ca uk jp or tw for example remotecontrol mydomain net then the warning should no longer occur 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH C 2 Installing the New Certificate The following instructions detail how to install the certificate from the ServSwitch onto your local computer in this case running Windows XP and Internet Explorer 1 Open your Web browser and go to the ServSwitch login screen Click the update security certificate link KN When prompted choose Open 3 A Window will appear that offers information about the certificate Click on Install Certificate 4 The Certificate Import Wizard will appear Select Automatically select the certificate store default and click Next When the next window appears click Finish 5 A confirmation dialog will appear asking you if you wish to install the certificate Click Yes 6 A message should appear saying the import was successful Click OK APPENDIX D Using an Optional Serial Access Unit with the R Port Appendix D a an Optional Serial Access Unit IPMI Supported with the R Port D 1 Background Using the R Port on the ServSwitch unit s rear panel you can add up
80. right dE Applet VacViewer started Machine Name GENERIC Other identification details Location GENERIC Contact Name ALBERT Network Address 192 168 1168 Description GENERIC You must dick here to save your changes Commit Changes Machine Name El This is a name that is used to identify this machi ht want to create a ry that match Location This string is s system sysLocal SNMP It should d location of this system Contact Name Figure 4 9 Change System Identification screen The screen options include machine name location contact name network address and description These details are useful for DHCP servers SNMP agents and VNC clients Although these values do not affect the ServSwitch unit s operation they make it easier to manage PCs or servers on the network To change any options type in the changes in the appropriate fields Then click on Commit Changes to save the changes 4 4 4 SECURITY From the Home screen click on Security The Security Profile screen Figure 4 10 appears Home Preferences snapshots Logout vnc Connect Disconnect Admin Network Config User Accounts Ident ity Compatibhty SNMP RADIUS Serial Ports Time Date Firmware Into Status Port Numbers Help Site Map Copynght E Applet VneVirwer sited Security Profile Administrator Passwor Set admin pareword Idle Session Timeo Commit Change Internal Firewall Setup Commit Chang
81. rom the Main menu are outlined in the text below and on the next page Most of the functions operate immediately Other functions require a response to a confirmation prompt first before performing the requested function Identification Fixed text label that is defined by the user in the Web interface This does not affect the operation of the system and is intended to assist with administration Status Current status of the attached system and the status of the module B W Min Avg Max Auto bandwidth control The white button is the mode in which the system is currently operating If you choose Min Avg or Max then you will override the default Auto Because the automatic mode measures actual network performance you may see the current mode switch from Min to Avg or Max The different modes indicate more time spent on compression versus more bandwidth There is no visual difference between the modes but there can be a noticeable difference in speed and smoothness Mouse Resync button Click on this button to resynchronize the mouse pointer so that the local and remote mouse pointers are on top of each other PS 2 Reset button Click on this button to reset the PS 2 emulation going to the host and to the attached PS 2 devices This can be used if the mouse stops responding or the PS 2 keyboard isn t working Video Reset button Click on this button to reset the input video When you click on this button the entire VNC screen r
82. row key to select the functions and then press the Enter key Available options will be shown in the middle of the screen Again use the up arrow or down arrow keys to view each option and then press the Enter key to select it Function key F5 KV9308A R2 and KV9316A R2 only switches a port s Sun mark on or off to indicate if the computer is a Sun server Sun servers have more keys on the keyboard than a PC When you select a Sun marked port the ServSwitch translates the keys from a PS 2 keyboard to a Sun keyboard See Keyboard mapping in Section 4 4 5 for details Press the Esc key to exit the OSD at any time and return to the port PC screen that you were previously connected to 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH The following functions are what you may choose from when you select the F4 key AutoScan In this mode the ServSwitch automatically switches from one powered on computer to the next one sequentially in a fixed interval During AutoScan mode the OSD displays the name of the selected computer When AutoScan detects any keyboard or mouse activity it suspends the scanning until activity stops it then resumes with the next computer in sequence To abort the AutoScan mode press the left Ctrl key twice or press any front panel button Scan Type and Scan Rate set the scan pattern Scan Type press F4 then select More Scan Type determines if scanned computers must also be eye mark selected Scan Rate pres
83. rowsers come with a version of Java that s compatible with this application From the VNC host computer s screen you can control the host computer remotely just like you could if you were physically present at the host computer s location To log out simply click on the Logout icon at the top of the screen 4 Advanced Operations The Web interface is the most intuitive way to configure the ServSwitch It also offers a Java based VNC client that you can use to control the managed computers from a remote location The ServSwitch supports any industry standard HTML Web browser To access the Web interface open your Web browser and type in the IP address of the unit you wish to access configure The IP address will be either a the address assigned for the LAN port by your DHCP server as identified in Chapter 3 or b the fixed IP address you set up see Section 3 1 for more information Again the default IP address for the ServSwitch unit s LAN port is https 192 168 1 123 4 1 How to Log in to the ServSwitch the Home Screen 1 Before you can access the Web configuration interface you must type in a username and password The default username and password as shipped from the factory is username admin with a password of admin See Figure 4 1 NOTE Before the login screen appears your Web browser may display a warning about an invalid security certificate This does not affect the security of your data in any way
84. rrent state of the host computer equivalent to pressing the Power button on the host computer NOTE IPMI may not automatically close the host computer software safely when you issue a Reset or power OFF command Since these features are equivalent to pressing hardware buttons on the computer itself the computer will respond in exactly the same way Always shut down your operating system and application software normally before issuing an IPMI command to avoid data loss or corruption 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Appendix E Using the Optional Modem Feature E 1 Background The modem option allows the ServSwitch to act as an Internet connection server that increases security and flexibility when connecting with the managed computers Unlike the TCP IP connection used with the standard Web configuration and VNC clients the modem creates a one to one connection between the ServSwitch and the computer you are using to manage your network This connection is essentially private since it bypasses the public Internet completely This option requires both an external modem most standard connection protocols are supported and a dedicated phone line that can be connected to the modem for external access While it is technically possible to use the modem feature through some PBX systems this increases the connection s complexity and reduces its performance For clarity the instructions presented here assume that t
85. rvSwitch Subnet Mask Type in the subnet mask for the ServSwitch Gateway or 0 0 0 0 for none Type in the ServSwitch unit s default gateway Broadcast or leave blank Type in the broadcast address or leave this field blank Domain Name Server This section allows you to specify DNS servers and the default DNS domain suffix in use on the network If DHCP is enabled some of these values may be supplied automatically Commit Network Changes Click on the Commit button to apply any changes made on the page to the configuration The new changes do not take effect until the next time the unit restarts 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH View debug current network setup values here When you click on this option in the Network Configuration screen Figure 4 6 the screen shown in Figure 4 7 appears This screen allows you to monitor the records about current login users current connection recent system log entries and so on Home Preferences Snapshots Logout VNC Connect Disconnect Admin Network Config User Accounts System Ident Security Compatiblity SNMP RADIUS Serial Ports Time Date Firmware Info Status Port Numbers Help Site Map Copyright 42 Applet VncViewer started Current Users o rm Web seconds admin 192 168 1 2132 Web password de ago Disconnect all VNC users Current Connection This HTTPS connection is from 192 168 1 52 2132 and was e
86. rypted VNC protocol Then click on the encrypted link This is easier because you don t need to set up SSH tunnels 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH A 2 Calling Black Box If you determine that your 4 8 or 16 Port ServSwitch EC Series IP KVM Switch is malfunctioning do not attempt to alter or repair the unit It contains no user serviceable parts Contact Black Box at 724 746 5500 Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including e the nature and duration of the problem e when the problem occurs e the components involved in the problem e any particular application that when used appears to create the problem or make it worse A 3 Shipping and Packaging If you need to transport or ship your 4 8 or 16 Port ServSwitch EC Series IP KVM Switch e Package it carefully We recommend that you use the original container e If you are shipping the 4 8 or 16 Port ServSwitch EC Series IP KVM Switch for repair make sure you include everything that came in the original package Before you ship contact Black Box to get a Return Authorization RA number Appendix B Supported Protocols Config Service Description Benefits SSH Secure Shell May be used to securely tunnel VNC and HTTP protocols HTTP Web redirector Convenience s
87. s e Up to four users may simultaneously log into the same device All users may type commands at any time and all users will see the same output All users have equal access to all channels Up to 16 Serial Access Units can be connected at any time Plug in and unplug any Serial Access Unit at any time When reconnected it will automatically become available after a 15 second initialization period The Serial Access Unit will retain any log entries while deactivated but it will not be available to users until you reinitialize it APPENDIX D Using an Optional Serial Access Unit with the R Port D 6 Intelligent Platform Management Interface IPMI Function D 6 1 BACKGROUND An optional power management feature lets you remotely restart hardware and power the host computer on and off You can use this feature if the computer supports IPMI Intelligent Platform Management Interface D 6 2 HOST COMPUTER REQUIREMENTS The host computer must support the IPMI standard version 1 5 to use this option Most popular server motherboards now support the IPMI standard To determine if your computer supports this IPMI consult its documentation for more information IPMI lets you configure and control a device on the motherboard called the BMC Baseboard Management Controller using a dedicated serial port Once the computer is configured for IPMI management the serial port on the host computer is normally reserved by the BIOS solely for
88. s F4 then select More Scan Rate sets the duration a computer is displayed before selecting the next one Manual Scan Scan through powered on computers one by one using the keyboard control You can press F4 then select More Scan Type to determine if scanned computers must also be eye mark selected Press the up arrow key to select the previous computer and the down arrow key to select the next computer Press any other key to abort the Manual Scan mode Scan Type Ready PC the powered PC eye mark In Scan mode scan through powered on and eye mark selected computers Only powered PC and eye mark selected computers will be scanned Ready PC the powered PC In Scan mode scan through powered on computers Only powered on computers will be scanned Eye mark only In Scan mode scan through any eye mark selected computer regardless of computer power status The nonvolatile memory stores the Scan Type setting Scan Rate Sets the duration a computer is displayed in AutoScan mode The options are 3 seconds 8 seconds 15 seconds and 30 seconds The nonvolatile memory stores the Scan Rate setting CHAPTER 5 Accessing ServSwitch Features Keyboard Speed The ServSwitch offers a keyboard typematic setting that overrides the similar settings in BIOS and in Windows Available speed options are Low Middle Fast and Faster at 10 15 20 and 30 characters sec respectively The nonvolatile memory stores the keyboard speed sett
89. t s LAN port Connect the other end of the cable to an Ethernet switch PS 2 monitor E E 0D OD 0D GED GED OD gt gt gt 5 UD UD ED UD 0D UD UD ED 16 Port ServSwitch EC Series IP KVM Switch KV9316A R2 Ethernet switch PS 2 keyboard Figure 3 2 Connecting the ServSwitch to the Internet 3 Power on the monitor and the ServSwitch Using a paper clip or pen press the IP Setup button located on the ServSwitch unit s back panel Simply follow the step by step instructions to finish the initial setup PS 2 monitor To power adapter IP Setup button B oa Sr er er gt T Wooo oe oe oy oy oe oe oe 16 Port ServSwitch EC Series IP KVM Switch KV9316A R2 Ethernet switch PS 2 keyboard Figure 3 3 Connecting the power 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH The Network Settings screen appears as shown in Figure 3 4 Network Settings 16 Port Enter this web URL https 192 168 1 123 DHCP Yes LAN addr 192 168 1 123 Netmask 255 255 255 0 Gateway 192 168 1 254 Ethernet 00 0E C5 00 51 06 ESC Close Enter Menu Figure 3 4 Network Settings screen 3 1 2 USING THE HYPERTERMINAL VIA A SERIAL PORT Hardware needed e 1 4 8 or 16 Port ServSwitch EC Series IP KVM Switch with a power adapter e 1 computer with a keyboard mouse and monitor e 1 DB9 RS 232 null modem serial cable included CHAPTER 3 Instal
90. tach a Serial Access Unit KV9 SRL to the ServSwitch unit s R port Once you select the ServSwitch in the Name Description field in Figure 4 14 click on the Commit Changes button to save your selection To refresh the screen click on the Refresh button 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 4 4 9 TIME DATE From the Admin menu in the Home screen click on Time Date The screen that appears Figure 4 15 allows you to set the ServSwitch to Local Time or Universal Coordinated Time Greenwich Mean Time GMT Date and time from different computers is stored without consideration for time zone If you are controlling multiple sites in different time zones we recommend you use GMT for all machines sia Set Date and Time Set Dateand amp Preferences Time Snapshots Logout Current time VNC Connect Disconnect Change time date Admin Network Config Cosette tocar time Set to UTC time Compatibility SNMP RADIUS Serial Ports Time Date Firmware Info Status Port Numbers Help Site Map Copyright Applet YneVirwer start 20 Figure 4 15 Set Date and Time screen CHAPTER 4 Advanced Operations 4 4 10 FIRMWARE From the Admin menu in the Home screen click on Firmware A firmware upgrade screen Figure 4 16 appears Version Numbers Component Version Release TETE En Oct 27 14 56 36 EDT 2006 Unit Numbers Serial Ports Tene Dat Name Furia
91. ter s eye mark on or off First use the up arrow and down arrow keys to highlight a computer then press F2 to switch its eye mark on or off If Scan Type described on the next page is Ready PC only the power on and eye mark selected computers will be displayed sequentially in Scan mode Function key F3 enables you to lock a computer to prevent unauthorized access To lock a computer highlight it and then press F3 Now for the new password type in up to four characters A Z 0 9 and press the Enter key A security enabled computer is marked with a lock symbol following its port number To permanently disable the security function from a locked computer highlight it press F3 and then type in the password If you want to access the locked computer temporarily simply highlight it and press the Enter key then the OSD will ask you for the password After typing in the correct password you are allowed to use the computer This computer is automatically re locked once you switch to another port During Scan mode the OSD skips the password protected computers Function key F4 enables more functions including AutoScan Manual Scan Scan Type Scan Rate Keyboard Speed Hotkey Menu CH Display Position Country Code for Sun and Max Resolution A new screen pops up displaying these functions as described on the next two pages Most of them are marked with a triangle indicating there are options to choose from Use the up arrow or down ar
92. tings as the Serial Access Units you are connecting should allow the devices to work with a minimum amount of configuration However you can also change the default settings on each Serial Access Unit to fit your preferences and application needs If you click the Connect button in Figure 4 14 next to the device you want to configure two new windows will appear The smaller window is a login screen the other is a SSH terminal window Click on the login window and sign in as admin using the same password as the Web interface to activate the terminal window You will see a welcome banner similar to the following Baud rate 115200 bps 8N1 Connected to 1 none Press Ctrl Shift Space for menu You are now connected to the Serial Access Unit Commands you type will be echoed on the terminal screen This simple menu system allows you to change its configuration settings To access the menu press Ctrl Shift Space in the example below an underscore represents a space on the keyboard to access the menu It will be similar to the following RS 232 Menu 1 none 115200 bps 8N1 Q Disconnect Send break Hangup line drop DCD Send Ctrl Shift _ Low log entries line buffer Show last 10 log entries other Return to connection Press key gt Pee 1 To execute the desired command simply press the corresponding key on the keyboard You can also execute the command and avoid the menu by pressing the C
93. tion under this sub menu Select 1024 x 768 1280 x 1024 or 1600 x 1200 for the local monitor The remote monitor can only have one setting 1024 x 768 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 5 3 Selecting Computers Using Keyboard Hotkey Commands Each computer is assigned a numeric ID To directly switch the KVM control to any computer via a simple keyboard command sequence do the following 1 To invoke the hotkey mode press the Left Ctrl key twice within two seconds The switch will beep to indicate that it s in hotkey mode 2 Enter your desired switch port number 1 4 For example if you press Left Ctrl Left Ctrl 2 you ll select the computer on port 2 Or do the following 1 To invoke the hotkey mode press the Left Ctrl key twice within two seconds The switch will beep to indicate that it s in hotkey mode 2 Press the up arrow or down arrow keys to switch to the previous or next port respectively Table 5 1 lists the hotkey commands CHAPTER 5 Accessing ServSwitch Features Table 5 1 Hotkey commands Command Description lt Left Ctrl gt lt Left Ctrl gt x Switch to PC X master port lt Left Ctrl gt lt Left Ctrl gt x C Switch PC X slave port lt Left Ctrl gt lt Left Ctrl gt F1 Begin AutoScan The AutoScan feature allows you to monitor the activity of the connected computers at regular ten second intervals so that you can monitor the
94. to 16 serial access units using a specialized daisychain technology The ServSwitch includes integrated control functionality that allows you to monitor and configure the devices with the RS 232 serial port using the interactive Web interface To minimize space and infrastructure requirements the serial access unit uses a single RJ 14 cable included with the Serial Access Unit KV9 SRL to carry both power and the data signal All configuration settings are stored separately in each attached Serial Access Unit in nonvolatile memory so that they will not be lost in the event of a power outage or disconnection D 2 Connecting the Serial Access Unit to the ServSwitch The RJ 14 cable for attaching the Serial Access Unit KV9 SRL via daisychain is similar to a phone cable For the first computer connect the RJ 14 cable to the R port on the ServSwitch unit s rear panel Then connect the opposite end of the RJ 14 cable to the Serial Access Unit s RJ 14 port There are two RJ 14 ports on the Serial Access Unit choose either one of them Once you have added the first computer to the ServSwitch by using the Serial Access Unit you can connect the second computer by using the second Serial Access Unit Use the second RJ 14 cable to link the first Serial Access Unit and the second one Then you can link up to 16 computers D 3 Configuring Viewing the Serial Access Unit Through the Web Interface Once you have one or more Serial Access Units connecte
95. trl Shift Space key combination quickly and pressing the command letter To quit the menu press Q on the keyboard when the menu is active 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH D 5 Remote Login via SSH You can also use a standard SSH client to access the Serial Access Unit options if you don t want to use the Java based SSH client in the Web interface Simply use your SSH client several freeware packages are available for download along with commercial applications and connect to the ServSwitch unit s IP address using port 22 default Log into the SSH session as admin using the same password as the Web interface At the command prompt type connect x where x is the Serial Access Unit s device number Or you can enter command connect 1 to see a list of active devices OPERATING NOTES e Hardware handshaking CTS RTS is required for speeds exceeding 9600 bps It is enabled by default on the ServSwitch but may need to be enabled on the other end of the connection For UNIX systems the command is stty crtscts lt dev serial port e Serial Access Units use a simple RS 485 multidrop network running at 115 200 bps Every Serial Access Unit will not be inputting outputting data at the same rate at all times However since these devices use interactive logins it is unlikely that all channels would be busy at any one time Hardware handshaking is used to limit the individual channels output rate
96. tton to close or reopen the bribar window at the bottom of the screen 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH 6 5 How to Use the VirtKeys Menu Figure 6 6 shows the Virtual Keys window To get to this screen click on the VirtKeys button in Figure 6 5 VirtKeys Figure 6 6 VirtKeys screen Clicking any button in the top half of the window simulates pressing and releasing the indicated key In the bottom area of the screen the Toggles section clicking will also simulate the indicated key being pressed You may then click in the top part to send another key and release the key at the same time Alternatively you may move the mouse outside this window press the regular key and then click on the Reset button to release all depressed keys The VirtKeys menu can be left open while using the host system You can then click the required button at the suitable time and still interact with the host in a normal fashion Examples lt Ctrl gt lt Alt gt lt F4 gt Use L Ctrl then L Alt in the Toggles area Then click on F4 To bring up the Start menu under Windows Click the L Windows button at the top left of the above window CHAPTER 6 How to Remotely Control the Host Computer s 6 6 How to Use the Video Tuning Menu This menu Figure 6 7 is used to fine tune the video picture To get to this screen click on the Video Tuning button in Figure 6 5 Video Tuning Auto Everything Changes frame nil
97. turn it on and off using the indicated button or set it to other values using the arrows Higher numbers cause more filtering and may cause artifacts when moving windows The most common visual artifact is a vertical line dropping when moving windows horizontally You may use the Redraw button to correct these or use a lower filter number This value must be greater than two Appendix A Troubleshooting A 1 Problems Solutions NOTE If you are experiencing trouble with your devices first make sure that all cables are connected to their proper ports and are firmly seated Problem How do I bring up the IP OSD menu Solution Using a paper clip or pen press the IP Setup button once to bring up the IP OSD menu Problem How do I reset everything back to the factory default values Solution Using paper clip or pen press the Reset button and hold for about 8 seconds The IP OSD menu will automatically appear and show All settings cleared in red text and all of the factory default values will be restored automatically Problem I can t connect to the ServSwitch Solution Make sure the network connection is working PING the ServSwitch unit s IP address If not check the network hardware Is the ServSwitch powered on Make sure the ServSwitch unit s IP address and all other IP related settings are correct Also verify that all the IP infrastructure of your LAN such as routers are correctly configured Without a PING functio
98. uter s Other items If the server s screen resolution is larger than 1024 x 768 additional buttons will be shown to the right of the above listed items These are all keyboard shortcuts and are duplicated in the Keys menu 6 4 How to Use the Main Menu To access the Main menu press the F7 key twice within one second as described in Section 6 2 If you press it once or too slowly then the ServSwitch will not recognize this command Pressing the F7 key twice quickly is the only way to get into the menu system if the bribar is disabled Figure 6 5 shows the Main menu for a typical system Main Menu Identification Hostname noname Net Addr No net address Description No description Location Unknown location Contact No contact Statis Host power ON Video mode 1024x768 60Hz PS 2 My IP 192 168 1 123 TRU Sees ec al Tx rate delay 7 Kbps 1 5ms B W 1 jo Fs Mou boart Key gt ess1on CO oO Thumbnails Other Figure 6 5 The Main menu The Main menu window may be moved by clicking and dragging on the title bar It can be closed by pressing Escape or by clicking on the red X in the top right corner 4 8 AND 16 PORT SERVSWITCH EC SERIES IP KVM SWITCH Click on the Bribar button located in the Main menu screen s lower right corner to enable or disable the bribar Press the F7 key twice to start the Main menu then click on the bribar to restore the feature Various fields f
99. value It should describe the location of this device Contact Name This string is sent as the system sysContact value It should describe who to contact regarding this machine Typically it includes an email address This option sets the trap settings for the unit Trap Inform Community When trap messages are sent they are sent using this community This should be a community that exists on your trap server Trap Sink 1 primary This host will be the target for any traps inform messages sent These addresses must be specified numerically Leave blank if not needed CHAPTER 4 Advanced Operations 4 4 7 RADIUS From the Admin menu in the Home screen click on RADIUS The screen shown in Figure 4 13 appears Renna e mi oe RADIUS Configuration RADIUS al Configuration Preferences Snapshots Logout ance Servers Disconnect Servers A Pa z Shared z Priority Server IP Address Port 222880 New Secret twice r O ee a Ss 2 ii ESS Sl Secunty a deo m SNMP A e RADIUS SERA Request timeout period seconds E TuneyDate Firmware Number of retries per server Info 3 Seal Click here to save your RADIUS changes and apply them _ Port Numbers Help Site Map Copyright 2 Applet YneVirwer srd 20 Figure 4 13 RADIUS Configuration screen The RADIUS server requires the IP address the UDP port number 1812 default or 1645 and the shared secret The shared secret is used to

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