VOICE RECORDING SOFTWARE User Manual
Contents
1. 14 SEET 14 NETWORK SUPPORT GETIIINGS sss 16 E MAIE SETTINGS rii DR RIPE AI 16 SERVICE CONTROL uang rubo OM tree D Dl aea oS 16 CHANNEL SETTINGS ua aa aa cer rv Vot ux eer vv cuc eeu ka 16 USER PROFILES e ui adu ERR EIE RETE 19 USER SETTINGS sis nuit er unn pe Eb IS EI re EU EE RA IU ME 21 E MAIL RULES Es non 23 SENDING E MAIL AFTER 24 SENDING E MAIL AS SCHEDULED 25 E DEE 26 CHANNEL S uuu citamus ncs o Rd 26 USER PROFILES eer 26 U ER anay Sana etu nuan tuto PAOLO d 27 bel ee 28 USER INTERFACE 28 DEFINING NEW TASk 31 HINTS epe Os III MEI 35 MULTIPLE SELECTION so osculis Su ab 35 LOGFILE REA 35 TROUBLESHOOTING u nap y aus 35 FORGOTTEN PASSWORD I aaa 35 CAN NOT COMMUNICATE WITH RECORDER DEVICE 35 CAN NOT RECORD see 36 NOISE ON RECORDINGS ENEE 36 CAN NOT SEE CALLING NUMBER ener 36 CAN NOT ACCESS VRX OVER NETWORK 4 36 NOT RUNNING ON WINDOWS 98 a aaa 37 CONNECTION IS LOST AFTER WHILE eee 37 CAN NOT SEE CHANNELS N aaa 37 CAN NOT RECORD IN FORMAT aaa 37 INTERRUPTIONS ON RECORDINGS eerte 37 CAN NOT BACKUP ON OTHER COMPUTERS 38 RECORDING PROPERTIES 39 ABOUT V2. ETC m y Y Newt Run Time 13 MONTHLY BACKUP At 10 28 on day 1 of every month starting 01 09 2005 Never 01 10 2005 10 28 Logs Clear logs 19 09 2005 10 28 50 localhost 10333 Connected to server x Button functions are as follows 1 Disconnect from server 2 Refresh window 3 Add new task 4 Delete an existing task 5 Edit an existing task ELEKTRONIK D TEKNIKOM VRX User Manual v1 3 r1 Page 29 39 In the Action menu there is Direct backup Action View Help function as extra to the above listed functions 12 Refresh tasks FS o Add task Ctrl Ins Direct backup lets user to make momentary Z edi task backup without preprogramming Remove task Ctrl Del Direct backup Ctrl B In the View menu selection buttons exist to switch between Tasks and Running threads windows Gonnect Gtr 0 Remove thread Shift Del Disconnect Ctrl F4 View Help Logs button switches the activiy redisplay section at F Tasks the bottom half of the window Running threads v Logs Below window opened when Server settings pressed In this window default source and destination directories are selected Most frequently used directories should written here x Default source directory C Program Files T eknikomNVRX D ata Default destination directory C Program FilesXT eknikom VR B ackup
3. e Each time computer and or server started e Startup after uncontrolled shutdown e g power fail e USB cable unplug or loss of communication between computer and VR equipment e When free space in the HDD of computer is under 1GB This value could be changed from the VRX INI file under VRX directory e Line disconnection This alarm could be generated for devices with serial number 2X XXXX format CD TEKNIKOM VRX User Manual v1 3 r1 Page 13 39 ELEKTRONIK SYSTEM SETTINGS To set system parameters open the Settings page Only system administrator can open this page GENERAL SETTINGS In Settings page there are several sub pages for different settings To make general settings select the General tab After making general settings press the Save button to save the changes VRX Client Loe File Options Help Address Localhost Go General Channels User Profiles Users E Mail Rules fe Storage Network Support m Server Name Device Serial Network Key State Capacity 33 010063 4 System Directory Si x Compression Format fel File Keeping Duration 365 Days Shortest Record Beep Interval 3 Sec 10 Sec lt gt E mail Settings Service Control 0 Alarm E mail To authority mycompany com Service Version 1 2 0 59 e SMTP Settings Restart Host mail mycompany com Port 25 User authority Password e A
4. Server settings NOTE If a CD DVD drive selected as destination directory media to be used should formatted suitable for windows drag amp drop feature before using with a program such as EasyCD or DirectCD ELEKTRONIK CD TEKNIKOM VRX User Manual v1 3 r1 Page 30 39 DEFINING NEW TASK When Add task button 42 pressed below window is opened x Type a name for this task MONTHLY BACKUF Source directory Program Files T eknikom VRX D ata 4 Destination directory IC Program Files T eknikom VRAX Backup 4 Incremental backup Perform this task Hourly Daily C Weekly Ze Monthly Dre time only Back Cancel Following informations could defined in this window Task name Given name is also used as folder name in target directory Source and Destination directory These fields are filled automatically from the data filled in View Server settings User may change this addresses if another source or destination directory is going to be used Incremental backup When marked diffence from the last backup is added to the same backup in the destinatination directory each time task executed Frequency In the Perform this task area frequency of backup is selected D TEKNIKOM VRX User Manual v1 3 r1 Page 31 39 ELEKTRONIK Press the Next gt button In the new opened window start and end times of backup are selected Fo
5. Local System account Allow service to interact with desktop This account qQ Browse Password Confirm password Cou can enable or disable this service for the hardware profiles listed below Hardware Profile Service Profile 1 Enabled Enable Disable Cancel Apply ELEKTRONIK CD TEKNIKOM VRX User Manual v1 3 r1 Page 38 39 RECORDING PROPERTIES RECORDING BANDWIDTH 300 3400Hz STORAGE DURATION IN 1GB DISK SPACE DSP group True Speech 8 000kHz 1 Bit Mono 280 hours MPEC layer 3 8 kBit s 8 000Hz Mono 280 hours low quality MPEG layer 16 kBit s 8 000Hz Mono 140 hours CCITT A law 8 000 kHz 8 bit Mono 35 hours CD TEKNIKOM VRX User Manual v1 3 r1 Page 39 39 ELEKTRONIK
6. Press the Update button to save the changes Add button when creating a new rule WRX Client BAX File Options Help Address Localhost Go General Channels User Profiles Users E Mail Rules Rule List Rule Properties Rule Name week Report Disable Rule E Mail teknikom teknikom com Execute After Record m As Scheduled Settings Phone Book Reports Trace Channel Secretary RES Show Inactive Manager 2 Mr George Tech Serv j _ Number s N ame s Time Range ll m mi Call Duration zz Ef Past 1 Days bd Add According To Note Cancel CD TEKNIKOM VRX User Manual v1 3 r1 Page 23 39 ELEKTRONIK There are several scenarios in the Rule Properties section You may give a name to the rule into the Rule Name field Disable Rule checkbox is used to temporarily disable the execution of the rule E Mail field is used to store recipients address You may write more than one addresses by separating with Select one of the execution modes of e mail rule by selecting either After Record or As Scheduled SENDING E MAIL AFTER RECORD Mail is sent immediately after recording ends Record information is written in the mail body such as rule name starting time duration calling called number You may require voice file as an attachment With After Record method you can defi
7. the system via this user interface When you need to access recordings via another computer over the network this program VRX EXE should be loaded to the other computer OPENING THE USER INTERFACE Below screen appears when you click the shortcut on the desktop Server should have started before opening the client vex Client BAX File Options Help Address Localhost X Go 2 Channel Start Time Duration Digits Name C Secretary L Manager 17 27 28 00 00 06 4440333 Mr George Tech Serv Tech Suppot Gen Manage Sales x Depot L 17 31 48 00 00 24 02164102575 Teknikom Settings amp Phone Book ELEKTRONIK D TEKNIKOM VRX User Manual v1 3 r1 Page 4 39 NOTE You may open more than one Client at a time By this way you may handle different functions on different windows For example you may trace channels on one window and search recordings on another Since administrator password is blank Mogin on installation client window opens directly at first time Once a password UserName assigned to the administrator login window opened before opening the client window Cancel Change Password Program has four main pages 1 Trace 2 Reports 3 Phone book 4 Settings You can open desired page by selecting one of the vertical tabs Trace Status of all channels are shown on this pa
8. 40 30 12 2004 17 59 14 00 00 05 gt Tech Serv 17 4454647 30 12 2004 17 59 09 00 00 04 P Tech Serv 15 45558535 30 12 2004 17 59 02 00 00 05 Garanti Urgent gt Tech Serv 15 5225355 30 12 2004 17 58 12 00 00 06 gt Manager 14 45853635 30 12 2004 17 57 56 00 00 10 gt Secretary 13 4440444 30 12 2004 17 57 45 00 00 03 Yapi Kredi gt Secretary 12 65894585 30 12 2004 17 57 36 00 00 06 gt Secretary 11 05325412568 30 12 2004 17 57 25 00 00 10 Mr Ahmet About Credit gt Secretary 10 6528365 30 12 2004 17 57 13 00 00 10 gt Secretary 9 3544341 30 12 2004 17 58 13 00 00 07 P Mr George 8 4440444 30 12 2004 17 53 59 00 00 14 Y api Kredi Manaqer 7 02124546000 30 12 2004 17 53 28 00 00 20 Tesan gt zl L Paging buttons appear if number of recordings does not fit into one page Meaning of paging buttons gt Next page T um lt Previous page gt Last page lt First page ne Book Name Note CD TEKNIKOM VRX User Manual v1 3 r1 Page 8 39 ELEKTRONIK Report columns are Channel Name Given name to the channel File Name of the recorded file Telephone number Calling or called telephone number Start Starting time of conversation Duration Duration of conversation Phone Book name Corresponding name in the phone book to that telephone number Note You may add descriptive notes to this field from the reports screen SAVING REPORT Once report completed you can save
9. ITIAL SETTINGS SYSTEM VRX Voice Recording Software is designed to run with minimum of settings In most applications system would work immediately When VRX client program first opened admin logged in with highest authorization level 4 on all channels No password required C VRX Client EES Fie Options Help Bee Address ocahozt Go General Channels Usar Profiles Users EMaiRdes Channel List Channel Properties Channel 010063 01 S Channel 01006205 x 101005306 Mayum Record Length 0 Min 01005307 01206308 BEEP while Recordng amp Automatic Level Control Do Not Record L1 Record if dialed e Do not record if dialed Record According m LireActvly OffHook Voltage 1 Voice Activity Save Show Inactive Cancel Initial channel settings are as shown in above picture USER PROFILES Only admin profile exists and this profile has See Update right for phone book and See Listen Note Delete right for all channels D TEKNIKOM VRX User Manual v1 3 r1 Page 26 39 ELEKTRON K USERS Only admin user exists and linked to the user profile admin Password is not defined Any user can log in the VRX without requiring authentication NOTE User admin could not deleted nor disabled CD TEKNIKOM VRX User Manual v1 3 r1 Page 27 39 ELEKTRONIK VRX BACKUP SOFTWARE Backup software VRXBCKUP is pr
10. Line Activity method selected channels are recorded according hook status of the telephone This option is recommended when recording telephone lines Offhook Voltage is the treshold voltage level to detect telephone off hook According application one of four level is chosen NOTE This feature could be used with equipments having serial number in 2X XXXX format Voice Activity should select when recording other signal sources such as amplifier output microphone etc Below field become visible when this method selected Voice level field should set to a certain level which is the minimum relative voice level at which recording will start This level might differ from one application to another 70 could be chosen as starting point Silence Duration is the maximum allowed duration under voice level So VRX software assumes that there is no more voice to record W Voice Activity Voice Level 30 dB Silence Duration 5 Sec Press Save button to save adjustments done USER PROFILES You may create a variety of user profiles having different authorizations These profiles then used when creating users CD TEKNIKOM VRX User Manual v1 3 r1 Page 19 39 ELEKTRONIK To make user profile settings select the User Profiles tab After completion press the Save button to save the changes VRX Client Jog File Options Help Address Localhast Go General Channels User Profiles Use
11. OICE RECORDING SOFTWARE VRX voice recording software has been developed to use with VR series voice recorders VR 2 VR 4 VR 8 and VR 32 Digitized voice samples are transferred to the computer via USB connection then processed by VRX software In this manual installation and usage of the software explained in details with examples Hardware installation guide is supplied with equipments Hardware and software upgrades could be checked from the web site www teknikom com VRX Voice Recording Software allows four VR devices to be connected to a single computer When connected to the network same features could be used from any computer on the same network If computer or network is connected internet it is also possible accessing the program via internet In order to use VRX via network and or internet network license should purchased Resellers can provide network license for their own customers WARNING Please read this manual carefully before installing and using Voice Recorder In order to solve possible problems during installation operation refer this manual first then call service NOTE This manual has been prepared according VRX software version 1 3 Check www teknikom com downloads link to see if newer versions of software and user manual available D TEKNIKOM VRX User Manual v1 3 r1 Page 1 39 ELEKTRON K WHAT CAN YOU DO You may record up to 80 lines simultaneously by connecting up to four devices to a si
12. VRX VOICE RECORDING SOFTWARE User Manual Version 1 3 r1 CT TEKNIKOM ELEKTRONIK www teknikom com ABOUT VOICE RECORDING SOFTWARE 1 WHAT CAN YOU anis eher asso ntu 2 IMPORTANTE UE 3 LEGAL posce ES 3 SECURITY WARNING rece ccn nnn acu a co senno nunca 3 REQUIRED COMPUTER CONFIGURATION 3 USING VRX VOICE RECORDING SOFTWARE 4 OPENING THE USER INTERFACE 4 CHANGING OWN PASSWORD Hee 5 TRACING CHANNELS eee 6 LIVE MONITORING iet eto ea dtd ee ete 6 SEARCHING AND LISTENING RECORDINGS 7 FAST REPORTING G rtr t th yp tera e bota idea aqa 7 SAVING REPORT 2 225 9 0 2 IDEE AD A oes 9 DETAILED SEARGCEL tetti 9 LISTENING A RECORDING itn EENS 9 REPORT OPTIONS cadre Sau Ced ees 10 PHONE ENEE 11 CHANGING THE PHONE BOOK ITEMS 11 ADDING REMOVING PHONE NUMBER S TO A NAME 12 ADDING REMOVING NAMES AAA 12 USING OVER 12 AUTO ALARM 2 13 SYSTEM SETTINGS DEI 14 GENERAL SETTINGS
13. alling parties number Computer should have good ground connection Check ground connection CAN NOT ACCESS VRX OVER NETWORK e You need to enter a network license key in order to access VRX over network For network license key apply reseller you purchased the recorder e Do not forget press the Save button after entering the license key See network status is OK on Network Support section on Settings General page e Port 17000 must be open on the computer in which VRX server is running Apply your computer specialist to check this e A firewall or virus protection program may interrupting the conection between the client and the server CD TEKNIKOM VRX User Manual v1 3 r1 Page 36 39 ELEKTRONIK NOT RUNNING ON WINDOWS 98 If VRX program does not work on a computer with Windows 98 operating system load and install MDAC 2 8 application from Microsoft web site CONNECTION IS LOST AFTER WHILE Lost connection is identified when channels disappeared on Trace window and or abnormal flashing of B light on the recorder device In this case e Change USB port on computer e Open Device Manager Universal Serial Bus on windows Right click the driver which belongs computers main board Open Advanced tab and check Disable USB error detection box CAN NOT SEE CHANNELS If you can not see channels on Trace window despite communication looks good between computer and device it is possible the port u
14. arting Time Time information of conversation started Status icon placed between Channel and Starting Time columns Duration Past time after recording started Increments as recording continue Number Calling or called telephone number Leftmost character indicates the direction of the call for outgoing calls for incoming calls Name When calling or called numbers matches a record in the phone book corresponding name appears in this column D TEKNIKOM VRX User Manual v1 3 r1 Page 6 39 ELEKTRONIK SEARCHING AND LISTENING RECORDINGS Open the Reports page Below window appears VRX Client oog File Options Help Address Localhost vi fo Go vax s VAX Channel Number Name Advanced Player pio s Position Today e Incoming Calls Outgoing Calls Show Inactive 20 Settings Phone Bock Reports q Trace FAST REPORTING Channel Selection From the channel list you may select one or more channels to search for recordings multiple selection is possible All channels are selected by default when Reports page opened Show inactive selection box is used to list channels of equipments which are previously connected to the computer Searching according Telephone number To search recordings containing certain number write necessary part of the phone number into the Number Name field You may write more than one number by
15. ction feature to the lines to inform parties about the conversation is being recorded It is strongly recommended users not disable beep adding feature SECURITY WARNING Recordings are stored in computers HDD as WAV files Consult computer specialist to prevent local network users access to recordings REQUIRED COMPUTER CONFIGURATION CPU Up to 8 channel systems Pentium Ill 450MHz or better For higher capacities Pentium IV 1 5GHz or better MEMORY Up to 8 channel systems 256MB For higher capacities 1GB USB PORT 1 1 or 2 0 OPERATING SYSTEM Windows98 ME XP XP Pro Windows2000 or Server2003 DISC CAPACITY 8MB free space required for program itself Necessary space for recordings depends of the application 35 thru 280 hours of recordings stored in 1GB disc space according selected compression algorithm BACKUP Any storage media could be used A network device could be used as backup device if connected to a network Network license is not necessary for this D TEKNIKOM VRX User Manual v1 3 r1 Page 3 39 ELEKTRON K USING VRX VOICE RECORDING SOFTWARE VRX is a client server type application and consists of server and client Server runs at the background invisible and starts running automatically each time computer starts up and performs recording database update e mail sending etc Client provides user interface and should be opened when necessary You may search and listen the recordings administrate
16. d numbers in the phone book Channel Access settings determine what kind of authorizations will user have on which channels If profile will have the same rights on all channels select All Channels In this case given authorization level will be valid for all channels NOTE Determined authorizations levels for All Channels will be valid also for channels to be added in the future If profile will not have the same rights on all channels select Channel Basis box then a channel list opens as shown below Select one or more channel then give an authorization level from the right list All Channels C 0 m Channel Basis Secretary 4 C 1 5 Manager 4 C 2 See Listen Mr George 4 C 3 SeeListen Note Tech Serv 4 C 4 See Listen Note Delete Cancel Press the Update button to save the changes made USER SETTINGS Users in the system could be defined by linking the previously defined user profiles To make user settings select the Users tab After completion press the Save button to save the changes D TEKNIKOM VRX User Manual v1 3 r1 Page 21 39 ELEKTRONIK C VRX Client Jat3 File Options Help Address Localhost Go General Channels User Profiles Users E Mail Rules User List User Name User Profile Password Disable admin admin 0 Settings Phone Book Reports Trace Meanings of the columns in the User Lis
17. e Names stored in the phone book are displayed on the Trace and Reports pages when calling called telephone numbers matched with the one in the phone book When Phone Book page first opened all entries in the phone book are listed If the list is too long to search you may use Filter to shorten the list Write the certain part of the name you want to find then press the Filter button For example if you user te for filtering all names having te in any position are listed such as TEKNIKOM Peter CENTER CHANGING THE PHONE BOOK ITEMS All names in the phone book are listed in the list box at the left part of the page To change a record first select a name from the list box Selected name and its recorded phone numbers are displayed in the Entry D TEKNIKOM VRX User Manual v1 3 r1 Page 11 39 ELEKTRON K Details section Then you can change the name or number Press the Update button to save the changes ADDING REMOVING PHONE NUMBER S TO A NAME To add a phone number to the selected name press the New button in the Entry Details section Fill the new phone number to the new opened field and then press the Update button To delete a number select the number from the numbers area and then press the Delete button ADDING REMOVING NAMES Press the New Entry button to add a new name to the phone book At this moment empty fields opened in the Entry Details sec
18. end a test mail by pressing the Test button after filling the necessary fields SERVICE CONTROL Running VRX server version displayed in this section Beside this there is a Restart button and used to restart the server program in case of a problem determined during the operation of the VRX server CHANNEL SETTINGS To make channel settings select the Channels tab After completion press the Save button to save the changes Select a channel and then make necessary settings You can select multiple channels to set to same properties D TEKNIKOM VRX User Manual v1 3 r1 Page 16 39 ELEKTRONIK r 3 VRX Client BAX File Options Help Address pco a vax SA General Channels User Profiles Users EMaiRues Channel List Channel Properties 8 SZ Channel 010039 03 e D e Channel Name 010033 03 E Maximum Record Length 0 Min 8 BEEP while Recording Be Automatic Level Control m Not Record 5 3 Record if dialed o 5 ruwa y Do not Record if 1122 dialed gt Record According m Line Activity OffHook Voltage hn Voice Activity Show Inactive Cancel In case of multiple selections channel name could not change To see channels currently not connected to the computer mark the Show Inactive checkbox NOTE If you need to replace the recorder device you can not assign same na
19. er 01 10 2005 10 00 If check boxes left to task lines unselected backup task is temporarly suspended until box is checked again CD TEKNIKOM VRX User Manual v1 3 r1 Page 34 39 ELEKTRONIK HINTS MULTIPLE SELECTION Multiple selection saves time and reduces error risk when you need to take the same action on different objects such as channel name user profile phone book entry In this manual it is indicated where multiple selection is allowed e While holding Ctrl button click items to select deselect in the list windows Selected items displayed with dark background e To select a group of items select the first one then select the last one by holding Shift button pressed LOG FILE VRX server program keeps many information in a log file These are system open close times users logged in out file play delete etc Log file resides under DATA directory where program installed TROUBLESHOOTING FORGOTTEN PASSWORD System administrator user id admin may give a new password to any user Nevertheless when admin password is forgotten there is no way to give a new password In such a case you may call manufacturer and get a one time usable password Once you log in the VRX then you may assign a new password to user admin then the others CAN NOT COMMUNICATE WITH RECORDER DEVICE Communication status between computer and VR device could monitored from the B RUN light on front panel During normal op
20. eration B light should remain off for a long while and flash momentarily If B light is not normal VRX Server program may not running To check the server If you are using one of Win98 ME SE operating systems press the Ctrl Alt Del button on keyboard to open the Task Manager and see if VRXService EXE is running If not try to start program by clicking shortcut on the desktop CD TEKNIKOM VRX User Manual v1 3 r1 Page 35 39 ELEKTRONIK If you are using Windows 2000 or XP operating systems open the Control Panel Administrative Tools Services and see the status of VRX Recording System If not working right click that line and select Start CAN NOT RECORD e Channel lights on front panel should turn ON while recording If not check cable connections Computer should be connected to a well grounded mains outlet e Make sure Do Not Record box is unselected on Settings Channels page e Check record starting method according connected line NOISE ON RECORDINGS e Check ground connection of computer f channel inputs are connected to the extension lines of a PBX check ground connection of PBX In some cases it is useful interchanging cable wires of the line CAN NOT SEE CALLING NUMBER Make sure that this feature Caller ID CLIP is supported by telecom company Caller ID is not displayed on most PBXs If you are recording extension lines of a PBX you can not see the c
21. ge You may also live monitor desired one at in this page Reports You may take many actions on past recordings such as search listen delete etc Phone book You may organize a phone book so recorded names are shown on screen next to telephone numbers Settings General settings channel parameters and user authorizations are managed in this page CHANGING OWN PASSWORD To change own passwords select the Options Change Password ou Password menu to open the window fill the fields and then press the Ne Password button Confirm New Password Cancel CD TEKNIKOM VRX User Manual v1 3 r1 Page 5 39 ELEKTRONIK TRACING CHANNELS Select the Trace page Each channel has a line in this page There is a round shaped icon representing the channel status When channel is idle icon is grey Red means channel is being recorded Green icon means that there is a conversation but channel is not being recorded see channel settings LIVE MONITORING To live monitor a channel simply press the icon when it is red or green To end monitoring press the icon again You can switch between channels simply by pressing the icons NOTE You can not live monitor if MP3 selected as compression algorithm Meaning of columns on the Trace page is as follows Channel Given name to a channel By default physical names are shown here Device serial number and physical channel number St
22. ines how long the recordings be kept Recordings are automatically deleted after this period passed from the recording date Recordings are never deleted if 0 entered to this field Shortest Record field is used to determine shortest recording allowed No recording shorter than this period is stored in neither disk nor database CD VRX User Manual v1 3 r1 Page 15 39 ELEKTRONIK Beep Interval setting determines beeping period to the channels being recorded It is determined which channels are beep is injected are settled in channel settings page Users required to press the Save button at the bottom of the window for new settings become effective NETWORK SUPPORT SETTINGS In this section there are four columns In these columns capacity and network support information of the VR equipments are shown Serial number is displayed in the first column Second column is user editable and for network license key In the third column V sign indicates system is accessible from network while X sign indicating system not supporting network Fourth column shows the capacity of the equipment E MAIL SETTINGS In this section you can make e mail account settings appears to be used by VRX In the Alarm E mail to field enter the address of authorized person s to receive alarm mails initiated by VRX automatically You may write more ao than one addresses by separating with You may s
23. ling called number on the report line to the phone book You may select an existing name or write a new name to store in the phone book Multiple selection is not allowed for this option Delete record option is used to delete selected recording s You may use multiple selection to delete more than one record at a time This menu item appears only if you have right to delete records Send by e mail option is used to send selected recording by e mail You may write more than one e mail addresses by separating with Multiple selection is not allowed for this option NOTE SMTP settings should have done before in order to use Send by e mail option Save as option is used to save selected recording s to any location in the computer You may use multiple selection to save more than one records once D TEKNIKOM VRX User Manual v1 3 r1 Page 10 39 ELEKTRONIK PHONE BOOK Open the Phone book page to organize the phone book VRX Client JJ File Options Help Address Localhost Y Go 8 Entry Detail e Ankara office 03124560258 Name KR Istanbul office 6235941 94259800 Rose London office 0044123456789 Bank 05364834210 Fowler 4100021 4102575 New 5568635 o Forwarder 02161234567 Delete e 3 s Update Cancel Delete Entry Add New Entry You may add one or more telephone numbers to a nam
24. m talking parties about the conversation is being recorded Keeping Beep signal is recommended to legalize recording Automatic Level Control checkbox is used to enable disable the automatic gain control circuitry in the recorder box If marked enabled inbound and outbound voice levels are equalized NOTE This feature could be used with equipments having serial number in 2X XXXX format Do Not Record checkbox is used to stop that channel being recorded Live monitoring is still active even if this box checked DIGIT CONTROL FIELDS Record if field is used to record a conversation if certain number s are dialed Do not record if field is used not to record a conversation if certain number s are dialed This field has the priority against Record if field IN THE DIGIT CONTROL FIELDS More than one number could entered by separating with Control is done for each number D TEKNIKOM VRX User Manual v1 3 r1 Page 18 39 ELEKTRONIK e Writing only necessary part of the number is enough For example by writing 05 calls are filtered containing 05 By adding x to the end of number calls are filtered starting with that number By adding or to the beginning of the numbers direction of the call specified For example if 05 entered to the number field only outgoing calls selected starting with 05 m Line Activity OffHook Voltage I _ Voice Activity If
25. mes to the channels of new device In the Channel Properties section you can adjust all features of channel Next to Channel label physical name of the channel is displayed First part of this number is the device serial number and the second part is the channel number on that device Channel field is user editable channel name and initially filled by physical channel name When making adjustments for more than one channel this field is not shown Maximum Record Length field is used to set allowed longest recording in minutes There is no limit if set to 0 If duration of a conversation reaches to this limit current file added to archive and recording continues CD TEKNIKOM VRX User Manual v1 3 r1 Page 17 39 ELEKTRONIK on a different file If a conversation splitted up to multiple files initial file name and divided part number added to the Note field of the report EXAMPLE Maximum Record Length 5 min Duration of conversation 22 min First file recorded 663 wav This conversation is stored in 5 different files and appears in the reports window with 66340 66341 66342 663 3 and 663 4 in the Note field BEEP While Recording checkbox is used to enable disable adding periodic warning tone to the lines being recorded Beep signal added when box is checked Period of beep signal is settled in General Setting tab and common for all channels WARNING Beep signal is added to infor
26. ne a rule for Single or multiple channels multiple selection and Calling Called number and or names in the phone book and e Date and time range and e Duration of the recording Execute W After Record As Scheduled Channel Secretary Show Inactive Manager Mr George Tech Serv Number s N ame s Time Range at Call Duration Sa jal Attach Audio File m Never Always If Shorter than D TEKNIKOM VRX User Manual v1 3 r1 Page 24 39 ELEKTRON K SENDING E MAIL AS SCHEDULED If As Scheduled method selected Rule Properties section appears as below Record information is written in the mail body such as rule name starting time duration calling called number Voice file could not be attached in this method of e mail sending In As Scheduled method you may define a rule for Single or multiple channels multiple selection and e Certain day s of week multiple selection and e Certain time s of day and Calling Called number and or names in the phone book and e Date and time range and Duration of the recording and e Past days or hours and e Added notes by users Execute After Record m As Scheduled Channel Show Inactive 4 gt 4 qh 4 gt WG Number s Name s Time Range iw j Call Duration EHE Past 1 Days According To Note Cancel CD TEKNIKOM VRX User Manual v1 3 r1 Page 25 39 ELEKTRONIK IN
27. ngle computer You may search past recordings according selected lines date amp time duration calling called number direction of call phone book name or added notes Program works invisible as Windows service User interface could be opened whenever needed Unauthorized access to recordings and settings prevented by multilevel multiuser password structure Channel basis Record if feature allows recording of calls to from certain numbers Channel basis Do not Record if feature prevents recording of calls to from certain numbers You may monitor ongoing conversation With optional network license via intranet internet you may o Reach all settings o Monitor ongoing conversations o Search past recordings etc You may select one of different compression algorithms including MP3 With E mail options o Alarms automatically sent to programmed addresses o You may define different e mail rules Whenever a rule matches VRX automatically sends e mail to the receipants For example call to from a certain number calls of last week calls between certain hours o You may define same or different address es for each rule D TEKNIKOM VRX User Manual v1 3 r1 Page 2 39 ELEKTRON K IMPORTANT LEGAL WARNING Monitoring and recording of telephone conversations is under user s responsibility Read license agreement during installation and return purchased equipments if you are not agree with terms System has BEEP inje
28. ovided to enable user to save recordings in a safe place and gain space in the computer s hard disk Backup software consists of two parts as SERVER and CLIENT While Server running in the background Client provides user interface window Server starts automatically when computer starts up and handles scheduled backup tasks Client window is used to create remove or modify a task Immediate backup could also initiated via client USER INTERFACE Below window is opened when VRXBCKUP shortcut double clicked on the desk top vRx Backup Client B lol x Action View Help locathost 10333 u p Newt Run Time Logs Clear logs D TEKNIKOM VRX User Manual v1 3 r1 Page 28 39 ELEKTRON K Client window horizontally splitted into two parts Scheduled tasks listed in the upper part Lower part lists all actions taken by the server Button pair marked with 2 lets user switch between initial window and running tasks window At first opened client is not connected to the server User should press the Connect button marked with 1 in the picture to connect to the server In order to connect a server on another computer write the IP address to the address space left to login button Once client connected to the server below window appears E vrr Backup arene 8 Action View Help gH 10333
29. r weekly backup Date and time to backup start Period of backup once a week once every 3 weeks etc Weekdays of backup could selected x Select the time and day you want this task to start Start time 03 00 Every week C Every fi weeks Start date m 09 2005 Y Select day s of the week below v Monday v Thursday Tuesday Friday Wednesday Saturday v Sunday Weekly lt Back Cancel ELEKTRONIK CD VRX User Manual v1 3 r1 Page 32 39 For monthly backup Date and time to backup start On which days of the month to backup On which months to backup could selected Edit Task 01 03 2005 bd Se S i CD TEKNIKOM VRX User Manual v1 3 r1 Page 33 39 ELEKTRONIK By pressing the gt button last window is opened In this window date and time selected from which backup is to start Recordings earlier than selected date and time are not backed up x Select the time and day you want this backup to start from If it will backup all data until task start time leave it empty From date 00 00 After completing all settings for new task by pressing the Finish button new task is added to the Tasks window as shown below NK s CT e Z Iv 13 MONTHLY BACKUP At 10 00 on day 1 of every month starting 01 09 2005 Nev
30. rs E Mail Rules ES er Prahe list Profile Properties a s Profile Name KS g Phone Book Access None See x 8 m See Update m o E Channel Access m All Channels All Channels Acces 5 Channel Basis 0 None 1 See 2 i 2 See Listen 5 C 3 SeeListen Note e 4 See Listen Note Delete Add New Cancel You can see all existing profiles in the User Profile List field You may single click the profile to edit or create a new one by clicking the Add New button Then you may edit profile in the Profile Properties section To delete a profile press the Delete button NOTE admin profile could not be deleted You can change enter name of the selected profile in the Profile Name field Authorization level for phone book is set in the Phone Book Access field One of below options could be given to the user profile None Phone Book page selector does not appear for users linked to this profile Users can not see modify or delete entries in the phone book Nevertheless names in the phone book are appeared on trace and reports pages See Users are not allowed to add edit delete phone book entries They may open Phone Book page and can see and search in the phone book CD TEKNIKOM VRX User Manual v1 3 r1 Page 20 39 ELEKTRONIK See Update This is the highest authorization level on phone book User may add edit delete names an
31. sed by VRX could have been disabled by a virus protection or firewall program To solve this problem apply your computer specialist CAN NOT RECORD IN MP3 FORMAT In order to record in MP3 format Lame MP3 codec should have been installed in your computer VRX voice recordingn software copies necessary files under C Program Files Teknikom VRX Others Lame directory If you need to install codec right click the LameACM inf file in this directory then select Install option INTERRUPTIONS ON RECORDINGS Computer hardware should selected according the capacity of the connected recorder s Below table could be used as a reference for selecting the appropriate computer hardware Capacity Processor Memory Up to 8 channels Pentium Ill 450MHz 256Mb Up to 32 channels Pentium IV 1 5GHz 512Mb For higher capacities Pentium IV 2 5Ghz 1Gb CD TEKNIKOM VRX User Manual v1 3 r1 Page 37 39 ELEKTRONIK CAN NOT BACKUP ON OTHER COMPUTERS Valid username and password should entered to the VRXBCKUP service when another computer on the network selected as destination directory In order to do this right click the VRX Backup Service in the Administrative tools Services Open Properties and select Log tab Fill in the This account and Password fields VRX Backup Service Properties Local Computer 2 x General Log Recovery Dependencies Log on as
32. separating with To search recordings starting with certain number add x to the end of the number Searching according Phone Book Name To search recordings related certain name in the phone book write necessary part of the name into the Number Name field You may write more than one name by separating with Time range selection ELEKTRONIK CD VRX User Manual v1 3 r1 Page 7 39 From the selection box you may select as Today Yesterday Last week Last month Call direction selection You may select either Incoming or Outgoing calls or both from the selection boxes Once you determined search parameters press the Search button to generate the report Small button right to Search button is used to reset the search parameters You may enter to the field marked with NOTE 1 number of recordings to be listed in one page Below is a sample report C vex Client LG lok File Options Help Address Localhost Channel Number Name Advanced Player xen Position xci Today Incoming Calls Outgoing Calls Show Inactive Save Records Found 20 15 A a EXER amp settings Phone Book Z Reports Q Trace Ehannel Name File Phone Number Start Duration Phone Book Name Note Tech Serv 20 30 12 2004 17 58 27 00 00 14 gt Tech Serv 18 5555754 30 12 2004 17 59 21 00 00 05 Appointment Tech Serv 18 671362
33. t as follows User Name To be used during login process User Profile Profile which determines the authorizations of the user Password To be used during login process case sensitive Disable Used to temporarily disable user to login the system To change the user name click the User Name field and write the new name To connect user to another profile click User Profile field and select of the available profiles To change the password click the Password field and type new one To add a new user click the Add New button and fill necessary fields To delete a user select the user then press the Delete button ELEKTRONIK CD TEKNIKOM VRX User Manual v1 3 r1 Page 22 39 NOTE If password field is left empty user may login the system by only writing the user name NOTE Whatever the password length even blank password field is filled with fixed length mask Press Save button to make changes valid E MAIL RULES You may define rules as many as you wish then VRX sends e mails automatically when defined criteria s matched To organize e mail rules select the E Mail Rules tab After completion press the Save button to save the changes NOTE In order to mail sending work properly SMTP settings must be done in the Settings General page You may create a new rule by pressing the Add New button or select an existing rule from the Rule List
34. the whole report not only the part on screen in CSV format by pressing the Save button DETAILED SEARCH Press the Detail button to open the detailed parameters page By using these parameters you can set more parameters such as certain date and time range shorter longer than certain duration You can also search a call according previously added note Advanced Player Date Time Duration Stat 30122004 ll 3 sl 2 End 30 12 2004 gt 1 4 LISTENING A RECORDING There are three ways to listen a record 1 Double click the required report line 2 Press the blue button rightmost the required report line 3 Select the required line then press the play button on the player section Advanced Player Kl s ul o Position CD VRX User Manual v1 3 r1 Page 9 39 ELEKTRONIK While listening the recording you may adjust mute the volume with controllers You can also jump to certain position in the recording by clicking the desired point on the progress bar If you need to change windows channel used during playback right click the volume adjust slider then select desired audio channel NOTE If selected compressing algorithm is MP3 only one user may listen recordings at a time REPORT OPTIONS By right clicking a report line below menu appears You may execute different functions by selecting menu items Add to phone book is used to add the cal
35. tion Write the name and add phone numbers and then press the Update button To add new name to the phone book To delete a name from the phone book select a name and then press the Delete Entry button USING OVER INTRANET INTERNET You may see many VRX servers on the same network with VRX client software running on your computer Other servers should have network license keys purchased to be accessed via network VRX Client File Options Help Address Localhost Go 8 Channel Start Time Duration Digits Name Secretary Manager Renne connect other servers write the address the of the computer to the address field then press the Go button At this moment a new window is opened and new information of new server appeared on this screen To end the connection with a server select the window of that server then press Ctrl F4 or right click the server s tab then select Close option You may switch between different servers by selecting related tab CD TEKNIKOM VRX User Manual v1 3 r1 Page 12 39 ELEKTRONIK NOTE To access a server via internet both computers remote server and local client should have internet connection and port 17000 should opened on remote server AUTO ALARM SENDING Certain situations of system are sent via e mail to preprogrammed addresses SMTP setting must be done before Followings situations are e mailed
36. uthentication Required Test Save In this window there are Storage E mail settings Network support and Service Control sections STORAGE SETTINS Server Name field is used to give a name to the current server When accessed via network this name is shown on the client s window D TEKNIKOM VRX User Manual v1 3 r1 Page 14 39 ELEKTRONIK System Directory field points the directory where recordings and database stored If there is no recorder equipment connected system directory could be change This is useful for searching backup CDs Format Selection Format Driver TrueSpeech TM Attributes 8 000 kHz 1 Bit Mono Compression Format field is used to select the compression algorithm Below window opened when the format button pressed This window is used to select the algorithm and its parameters Press the OK button after selection is completed Recommended format DSP Group True Speech Recommended attribute 8 000 kHz 1 Bit Mono Below format is recommended when voice quality is more important than the required disk space Format CCITT A law Attribute 8 000 kHz 8 bit Mono NOTE If Mpeg Layer 3 MP3 selected attribute should be selected as 8 kBit s 8000 Hz Mono VRX might not record otherwise NOTE If MP3 is selected as compression format one user might listen recording or live monitor at a time File Keeping Duration determ
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