MouseCaster User Manual
Contents
1. Just plug n play Tested and approved by the Standards Institute No cassettes no batteries unlimited recording Peripherals Adaptor for recording cellular calls Microphone for recording indoor meetings 1 Within the limits of your computer memory Page 3 System requirements e CD ROM drive for software installation e 20 MB available hard disk space for software Note For saving recorded call files more storage space is needed e PC with WIN ME operating system or above e Voice card with microphone connection usually colored pink e Speakers Installation instructions Attention Before installing your TelRecorder ascertain that the computer on which it is to be installed is connected to a properly grounded electrical outlet Hardware installation See your TelRecorder Installation Instructions included in the kit Software installation Note We recommend setting your anti virus program to Disabled for the duration of the installation and enable it again immediately after installation is complete 1 Insert the installation disc into your computer s disk drive 2 The installation program should load automatically If you see no reaction on your computer after a few minutes run the installation file Setup exe directly from the disk drive by means of your File Manager 3 Follow the installation instructions Note At the end of the installation process a Wizard will be uploaded that2. Search kW Date Time Fiter From Date 112 01 12007 EN From Time 0240 Compary Customer ToOse 23 01 2007 y ToTme 0953 Call Subject Any Subyect gt sl Phone Number UserName Administrator Conversation Description Phone Quotation Calls Shores Thar DS seconds Cal Detads User Name Cal Date Cau Subject FileName Fide Location 222222 CIOMER 21 01 2007 10 50 0000338 lt NoSubjeco OMER_21012007_105013mp3 C Program Files TeRecorde Mudo oO OMER 21 01 2007 10 48 000202 lt NoSuecb gt OMER 21012007 104808 mp3 Cvceamnt echfefieccrdervurhe Domp 18 01 2007 1552 0000340 lt NoSubjeco OMER_18012007_155231mp3 C Program Files TelRecceder Audo COMER 1801 2007 15 02 00 04 17 lt NoSubject gt OMER_19012007_15043 mp3 C Program Files TR ecoder dudo Dor 18 01 2007 11 41 000258 lt NoSubieco OMER ad CA Program Pier T ehecorde Ando CJ omer 18 01 2007 10 38 00 06 31 gt param Files TeReconde 4udo CIOMER 18401 2007 10 am Files TeRecode Ando Comer cid am Files TeRecorde dado gram Files TeRecorde Audo am Fini T eR ecorder Aucdo ram Files T el ecorder aucho gram Files T tRecorder Audo www lelRecorder com Page 1 Table of Contents Y bacis TAIRG rde T arias octanos 3 EE 00 eer 4 reo o AAPP E EES 4 Hardware EE Eege 4 GEES 4 DVS CST C E 4 P A QI our Te UICC OM EE 5 The TelRecorder icon on your Taskbar ooooconnconiconocanocannnannnanonannncnnnannnanns 5 CDA A E E 6 Tirano ol TIR CO o meer Tn ee
3. p 3 This future determines the minimum call length that will be saved By using this option you can avoid auto saving short calls select the user interface language This field cannot be changed Its value will be copied automatically from the operating system s user definitions Here you can select when you want this dialog box see p 7 to open When recording begins when it ends or not at all TelRecorder will automatically stop recording if the line remains silent for a previously determined length of time Recording ceases in two stages e Stage 1 The time between the system s awareness that the line is silent and display of a warning that recording is about to stop e Stage 2 The time between the system s awareness that the line is silent and the appearance on the screen of a warning that the line is silent and recording will be stopped after the predetermined time Select the location of the database in which call data will be stored Select the location where recorded calls will be stored Page 11 FAQ L connected my phone to TelRecorder when lifted my handset there was no dial tone Make sure all the cables are connected as per the Installation Instructions connected my phone to TelRecorder have a dial tone and calls are made but are not recorded on the computer First make sure that TelRecorder is connected to your Computers microphone jack See the Installation Instructions that w
4. After you retrieve the desired calls you can perform the following actions with a right click of your mouse Call Playback Double clicking the call or left clicking Play on the dropdown menu will activate your Computers music player Winamp Media Player etc and the file will be played back Update Call details A particular call s details can be updated by opening the Call Details dialog box Clicking on this option will open the dialog box enabling you to update the appropriate fields Select All Clicking on this option will cause all calls answering the search criteria to be selected If no search criteria are defined all calls saved by TelRecorder will be selected Cancel Select All Clicking on this option will cancel the instruction of the previous section or if calls were chosen manually Send by E mail Choosing this option lets you send via e mail a call you select with your mouse Notes Sending TelRecorder files by e mail is only possible if your computer has Outlook or Outlook Express installed Before sending a file by e mail it is recommended that you note its size Recordings made in WAVE format are very large in comparison with files created in MP3 or OGG format see p 10 System Page 9 System definitions Settings Definition of Sound Card Sound Card SigmaTel Audio Record Channel Microphone Recording volume Min Volume Sound Card Control Audio Sensitivity High f Low File Format WAW Radi
5. Settings Login with another user About ISL dk Clicking Exit will shut TelRecorder down No recording is then possible even when TelRecorder is set to record automatically Page 6 Entering Call Details For every call that is stored by TelRecorder a record is opened with data that will make it easy for you to locate and retrieve the call at any time some of the relevant data are entered automatically and cannot be changed such as the date and hour of the call the name of the user and the name of the recording file Other fields can be filled in by the user using the Call Details dialog box that opens as defined in the Definitions dialog box see p 10 System The Call Details dialog box is displayed in one of three possible modes At Start Recording Stop Recording or Manual Opening on the operating panel The more details of a call you enter the easier it will be to locate and retrieve it later on Example Call by John Doe on Jan 2 2005 on the subject of Insurance with Peter Smith Fields the user can enter x Name of caller Company Mame P Caller s telephone number Company Ir Subject of call l l Phone Humber selection from list of subjects UserName ns UUO martec e Description of call free text Date 02 Dec 2005 Time 13 41 32 Lall Subject Conversation Description Play Recorded File Save Cancel Hide Window Save Call button Allows you to save calls togethe
6. 57 mp3 C Program Files TelAecoderAudio C OMER 18 01 2007 10 33 00 04 27 lt No Subject OMER_ 180700 103356 mp3 C Program Files T elReconder4udic C OMER 18701 2007 10 32 00 01 37 lt No Subject OMER _18012007_103202 mp3 C Program Files TelRecorder4udia C OMER 187 0172007 10 12 DOUD lt No Subject OMER _18012007_101208 mp3 C Program Files Telbiecorderk udo C OMER 18701 2007 10 10 00 00 36 lt No Subject OMER _18012007_101025 mp3 C Program Files 1 elReconder4udic C OMER 17 01 2007 17 52 00 02 40 lt No Subject OMER_ 17012004 17524 mp3 C Program Files T el ecoderAudio C OMER 17012007 17 48 00 04 72 lt No Subject OMER _1r012007_174828 mp3 C Program Files T elReconder4udic C OMER 17012007 16 26 00 02 52 lt No Subject OMER _1r7012007_162650 mp3 C Program Files T elReconder4udic COMER 1770172007 1423 00 0033 lt No Subject OMER 17012007 142322 mp C Program Files TelRecorder4udia lt T gt Find Clear Delete wh Search Records Archive Import Copy Fies Files Files Exit Conversation Description Call Search You can locate a call by entering various parameters Note The more parameters you fill in the greater the chances that TelRecorder will find the call you are looking for The possible search parameters are e Name of the person calling e Name of the company e Call made between certain dates and hours e Subject of call e Who made the call identified by user name e Des
7. cription of call here you can perform a word search Search button After filling in the parameters click on the Search button TelRecorder will display all calls that fit the search criteria Clear Search button Clicking on this button will erase the entered values of the search criteria Page 8 Erase Files button Clicking on this button will erase all files marked M Only the person doing the recording or someone with appropriate authorization can erase recorded calls When using this button you will be asked again to OK the erasure of the files in question Copy Files button Allows you to copy archived files marked M to another location Note Copying a file will not change or erase the file in the archive Move to Archive Allows you to move files marked M to another location on your button computer or on your network or to burn a backup copy onto a disk if your computer has a burner Note This action will make it impossible to hear the file directly from the Search dialog box but you can still locate it by executing a search Import File button Allows you to import a file that was recorded on a portable recorder or any other voice file you may want to save and store in your archive Call details and playback Call Date Call Time Ce O nachig Eh TI C nachia O nachig Update Call Details C nachig Select All nachig Deselect All C nachig Send By Mail 15 Conversation Description
8. default e mail address for delivery of recordings Login with another Makes it possible to enter TelRecorder under another windows user user name Exit Quit the program after the program closes down recording is not possible Page 5 Operating panel The TelRecorder operating panel is a Toolbar style window that enables you to record calls enter a call s parameters and observe the Call Archive dialog box 1 Start Stop recording Y 3 5 Voice Volume 4 Apy Call Archive 1 Start Stop recording This button enables you to start and stop recording manually In Automatic Recording mode recording will start without your having to click on the button To stop recording click the button 2 Hide Panel button TelRecorder continues operating even when the panel is hidden The panel will reopen automatically whenever a call comes in 3 Setting Panel button Opens the TelRecorder Definition of Software Characteristics dialog box 4 Call Archive dialog box The Open Call Archive dialog box stores data on saved calls and enables you to search for and listen to past calls using various search criteria 5 Voice Volume display This display shows the volume of speech coming in through the voice card Turning off TelRecorder lf you want to shut down your TelRecorder left click the icon in your Taskbar at the bottom of the computer screen The following menu will open Show ToolBar v Always On Top
9. ere provided with the TelRecorder Make sure that the microphone channel to which TelRecorder is connected is defined as the system s recording channel See System p 10 Lift up your handset and speak into it make sure the voice indicator on the operating panel s left hand side shows that sound is coming in see Operating panel p 6 Move the Recording Channel Selection button to Telephone See the Installation Instructions Try connecting your TelRecorder to the telephone s receiver curly cord usually on an enhanced digital telephone of a digital switchboard See the Installation Instructions Change recording channel Switch the TelRecorder cable plug from the pink microphone jack to the line in jack usually blue Change the recording channel in the software from microphone channel to line in Pick up the telephone receiver and check the level of the sound on the graph You can adjust the properties and the volume of the recording channel After connecting my phone to TelRecorder and the latter to the computer hear a humming noise Make sure that your electrical connection is grounded properly and that your computer is connected to the power source properly with a cable fitted with a three pronged plug The Tel Recorder Operating Panel pops up and opens on my screen frequently even when there is no incoming call This happens as a result of noises inside your computer
10. hese buttons determines if changes in definitions will be saved or not Manual recording You can choose to record calls manually In this case recording will only begin after you click on the Record button on the Operation Panel see Operating panel p 6 Automatic recording If you choose this mode recording will begin immediately after TelRecorder has identified a sound or voice as per the sensitivity level defined in Section 4 above When using the Automatic Recording mode the Scheduler enables you to determine the days and hours of activity This option lets you choose the system s work mode Hidden or Open If you choose not to display the icon in your Taskbar the system will give you no indication of its state and no sign that it is recording in Automatic mode To display the Operating Panel press Shift Ctrl S To display the Definitions dialog box press Shift Ctrl Z Select this option if you want to prevent TelRecorder s being shut down without a password The password will be defined by the system or network administrator The default password is 1234 Selecting this option will cause the Operation Panel to appear on your screen the moment TelRecorder detects a call as per the Voice Sensitivity defined in Section 4 above Another option is for the user to manually make the panel appear by clicking on the icon in the Taskbar at the bottom of the screen see The TelRecorder icon in your Taskbar
11. ically by a blue strip bar 2 On a numeric meter 0 silent gt 1 000 maximum volume During a conversation the recording volume should take up Lo of the blue strip and appear as 250 on the numeric volume meter If this is not the case choose another recording channel Defining voice sensitivity allows you to set the volume at which TelRecorder opens This is of particular importance when recording is done automatically or for determining when the panel should be made to appear on the computer screen in case of an incoming call Low sensitivity means that only high volume noise will activate the system appropriate for a noisy environment High sensitivity means that weak noises will activate the system For greater listening convenience TelRecorder enables you to save your calls in various formats TelRecorder supports the following formats Ogg MP3 and Wav These formats are playable on most music players such as Winamp and Microsoft Media Player Each format has its own typical storage volume For example e Wav 1 min recording 1 3 Mb e MP3 1 min recording 240 Kb e Ogg 1 min recording 120 Kb Page 10 6 Save Cancel and Exit 7 Recording modes 8 Scheduler 9 Icon Displays 10 Exit password 11 Window pop up 12 Don t Auto Save 13 Interface Language 14 User Name 15 Call Details dialog box 16 Silence 17 Location of Data File 18 Location of Recorded Files Clicking on t
12. o Qualit MP3 Radio Quality OGG Radio Quality 6 Cancel All Changes Definitions dialog box 1 Voice Card 2 Recording channel 3 Recording Volume 4 Audio Sensitivity 5 Recorded File Format Activation Definitions Recording Options Show conversation details window e Start Record Manually C Atthe START of the recording C Start Record Automatically Ge At the END of the recording y C Don t display details window Yv Present a message for stop recording in a silence of Show Icon In Taskbar g P g E Ves C No 1 0 seconds 799 M E D D D S E Need Parad ia Duk Stop recording in a silence situation after ON No 5 seconds Pop Up the recorder panel when start conversation e Yes C No 50 12 Y Don t auto save calls shorter than 15 seconds Other Options Interface Language Database Destination English C Program Files T elRecorder T elDB mdb User Name Audio File Destination OMER C Program Files TelRecorder Audio Select the voice card to which TelRecorder will be connected Choosing a voice card is mandatory if more than one is installed on your computer Select the recording channel on the appropriate voice card Choose the microphone channel different manufacturers may use slightly different names e g microphone mic and so on Visual indication of the recording volume of the channel selected as described in no 1 above is displayed in two ways 1 Graph
13. our TelRecorder There are three ways to turn on your TelRecorder 1 TelRecorder is activated as the default option when the computer is turned on 5p 2 TelRecorder can be activated by double clicking on the icon displayed on your Desktop 3 TelRecorder can be activated by going to the TelRecorder library Start gt Programs gt TelRecorder and clicking on the icon therein fr Accessories 3 MSN Messenger 6 2 E 2 Documents MouseCaster gt d E ooo Ch Bis settings FEN Acrobat Distiller 6 0 ER TelREcorder E O Search EA Adobe Acrobat 6 0 Professional ek Uninstall TelRecorder e wf Ogg Player S 9 Help and Support 7 WinRAR gt AE Setting SP Microsoft Visual Studio 6 0 gt 5 Ld Wilh Microsoft Web Publishing gt e AAA A Shut Down The TelRecorder icon in your Taskbar When TelRecorder is running its icon will appear at the bottom of your screen next to the clock in the area called the Taskbar olf OSS By 21 18 Clicking the icon enables the following Display Hide Record window Hide Enables the Record window to be displayed v Always On Top Settings Backup Change Agent No Login with another user About Always On Top The Record panel will always appear above other open windows Setting Opens the TelRecorder system definitions see p 10 System Backup An automatic backup definition by days or volume Change Agent No Define the station user name agent number and
14. r with the data you entered Clicking the Save button saves the call and closes the window Cancel button Cancels saving the call and erases the recording file Hide Window button Allows you to temporarily hide the Call Details dialog box while recording without losing the data entered on the call Play Recording button Allows you to listen to the recorded call before it is saved Page 7 Call Archive Call Search and Retrieval MM Search Ma Doten SSS IS Date T ime Filter LIT From Date 12401 2007 e From Time 02 40 Company Customer To Date 23401 2007 e To Time 00 59 Call Subject m Subject Phone Number User Name Administrator Conversation Description Phone Guatation w Calls Shorter Than 15 seconds i Calls Longer Thar P minutes Call Details File Name File Location C OMER 21701 2007 10 50 00 03 38 lt No Subject OMER 21012007_105013 mp3 C Program lech elAecorderAudio C OMER 2170172007 10 48 00 02 02 lt No Subject OMER 21012007_104808 mp3 C Program Files elRecorder 4udia C OMER 1870172007 15 52 00 03 40 lt No Subject OMER 18012007_155233 mp3 C Program Files TelRecorderSudio C OMER 18 01 2007 15 02 00 04 17 lt No Subject OMER_ 180700 150 243 mp3 C Program Files T el ecorderAudio C OMER 18701 2007 11 41 00 0258 lt No Subject OMER _18012007_114100 mp3 C Program Files TelAecorderAudio C OMER 1870172007 10 38 00 05 31 lt No Subject OMER _18012007_1038
15. ree terme er tener er tte vee ee 6 Et call Eegeregie 7 CUE PP E E A O Call Search and CEC Al EE 8 A O 8 SE 10 o A ee E o 12 cia A 12 Page 2 What is TelRecorder TelRecorder Recall Your Calls Record document and keep track of your phone calls Improve your business Record and analyze calls for QA quality assurance purposes Manage service and point of sale transactions Provide effective training Strengthen sales pitch Enhance customer service Produce detailed reports Protect your business Utilize voice signature for phone transactions Document evidence of oral agreements Minimize miscommunication Archive your recorded phone calls Verify client instructions TelRecorder phone call documentation and recording directly into your PC Automatic recording Automatically saves all phone calls Manual recording Saves selected calls at the touch of a button Recall your calls record and document conversations in your office and conference rooms Plus Produce detailed reports Review recorded calls Locate calls in the recorded database Send recorded calls via e mail Maintain your own computerized recording archive Back up and burn recordings at the touch of a button Concealed state Background recording with no visible indication on the screen Specifications Records in MP3 WAVE and OGG formats Compatible with all phones and switchboards Simple and easy installation
16. that enter its voice card they have nothing to do with your TelRecorder This problem can be solved in one of two ways e Deselect Automatic panel display upon detection of incoming calls see System p 10 paragraph 10 e Lower the Incoming Call Voice Sensitivity see System p 10 paragraph 4 My TelRecorder records non stop even when there are no calls This may happen when Voice Sensitivity is set to high and Recording Mode is set to automatic In such a case any sound detected by the system will result in recording To solve the problem do the following e Lower the Incoming Call Voice Sensitivity see System p 10 paragraph 4 e l this does not solve the problem change to Manual Recording Mode see System p 10 paragraph 7 Technical support For queries and inquiries about technical support installation problems or problems in connecting to switchboards e mail us at support telrecorder com Page 12
17. will help you set your TelRecorder definitions d After installation is complete you will be able to run TelRecorder 5 TelRecorder will upload automatically every time you turn on your computer System check After installation of both hardware and software are complete the software panel will 5p appear on your computer screen an icon will appear on your Desktop as well as on _ your Taskbar On the panel s left hand side is a volume meter that goes through the system display of volume digital display Now you can 1 Select the desired recording source i e telephone or external microphone 2 Click on TelRecorder s Record Selection button as per your selected recording source telephone microphone 3 As the call proceeds you will be able to view the volume display in the Record window See the section titled Operating panel page 6 paragraph 5 4 Recording is executed by clicking the Record button on the TelRecorder panel TelREcarder In the event there is no display and no recording took place do the following 1 Ascertain that all cables are connected according to the instructions above 2 Ascertain that the phone microphone are connected properly and are ON if your microphone has an On Off button 3 Ascertain that the Record Channel Selection button is turned in the appropriate direction telephone microphone 4 Ascertain that the TelRecorder program is running Page 4 Activating y
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