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LinkPoint 9100 User Manual PDF

1. CREDIT SALE The approval message is displayed The terminal displays this message until the receipt AUTH TKT is printed assuming that the printer is XXXXXX available and enabled Item nnn CREDIT SALE The terminal displays this message waiting for Press OK for acknowledgement before printing the customer copy customer receipt if second receipt is enabled conditional CREDIT SALE The approval message is displayed Press CLR to return to either the idle or transaction menu AUTH TKT REN XXXXXX Item nnn 2003 LinkPoint International Inc 48 9100 Reference Manual Credit Card Sale Receipt CREDIT Custom Custom Custom Custom Custom Custom SALE RECEIPT Header Line Header Line Header Line Header Line Header Line Header Line NOP WNE Merch ID xxxxxxxXXXXXXXXX Term ID xxxx Item xxx VISA SALE SWIPED Invoice XXXXXXXX Op ID xxxx ACCt XXXXXXXXXXXXXXXXXX i Exp mm yy AMOUNT XXXXX XX TAX XXXXX XX TIP XXXXX XX TOTAL XXXXX XX X JOHN DOE Custom Agreement Linel Custom Agreement Line2 Custom Agreement Line3 Custom Agreement Line4 Custom Trailer Line 1 Custom Trailer Line 2 Custom Trailer Line 3 Custom Trailer Line 4 i Date mm dd yy Time hh mmP Response AUTH TKT XXXXXX 2003 LinkPoint International Inc STANDARD TRANSACTIONS 49 Transaction type Custom header li
2. Wireless Communications Parameters LOCAL FUNCTIONS The confirmation message will be displayed for two seconds before returning to the menus The configurable wireless communications parameters are 1 Primary IP Address this address is used for both authorization and settlement 2 Terminal ID the terminal ID used to identify the terminal to FDC Omaha 3 Close phone number this is included for future support of dialup settlement of wireless transactions This feature is currently not supported by the terminal as it is not yet supported by FDC Omaha IP Address The IP Address used for wireless communications is configured with this option From the idle prompt Auth IP is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 2 WIRELESS then 1 AUTH IP Then follow the prompts shown below Display Message IP ADDRESS nnon nnn nnn nnn Change IP ADDRESS Enter New IP Address nnn nnonn nnn nnn Yes No IP ADDRESS Changed Confirmed 2003 LinkPoint International Inc Operator Action Press the far left hand soft key to change the primary authorization IP destination address Press the far right hand soft key or the CLR key to leave the status unchanged and return to the menus Enter the new IP address 12 digits and press OK Note Decimal points will be inserted automatically The conf
3. Invoi XXXXXXXX ID nnnn oice Op Transaction date amp time Date mm dd yy Time hh mmP Host response Resp XXXXXXXXXXXXXXXX Amount Fax Purchase amount optional tax SXXXXXX XX SXXXXXX XX TOTAL xxxxxxX XX Optronak total DEBIT TRANSACTIONS Card Type Item card type Account number Customer Code Invoice number operator ID Item nnn DEBIT SALE AC XXXXXXXXXXXXXXXXXXX CC XXXXXXXXXXXXXXXXX T Invoice XxXXXXXXX OpID nnnn p Transaction date amp time Date mm dd yy Time hh mmP Host response Resp XXXXXXXXXXXXXXXX Purchase amount optional tax Amount Tax i SXXXXXX XX SXXXXX XX Optional cashback Optional tip Optional txn fee surcharge Optional total Cashback xxxxxx xx Tip XXXXX XX Surcharge XxXXXXX XX TOTAL xxxxxxX XX UMN AB DAPA NOTE If no transactions are present for a particular card type the card type will not be displayed in the report 2003 LinkPoint International Inc 121 9100 Reference Manual REPORTS Report Transaction Type Detail Report This prints a detail report of all transactions in the current open batch ordered by Transaction Type A transaction detail report is started by pressing the blue F key at the idle prompt followed by 3 REPORT then 1 DETAILS then 3 TXN TYPE Then follow the remaining prompts shown below Display Message Operator Action Select Offline If offline transactions are present
4. 3 Terminal ID Sets wireless terminal ID FDR 4 digit device ID do NOT set same as dialup terminal ID 3 Dial up 1 Auth 1 Ph Sets primary auth phone number 2 Auth 2 Ph Sets secondary auth phone no 3 Close 1 Ph Sets primary close phone number 4 Close 2 Ph Sets secondary close phone no 5 Terminal ID Sets dialup terminal ID FDR 4 digit device ID do NOT set same as wireless terminal ID 4 Config 1 Host Phone Sets Zontalk config phone no 2 Terminal ID Sets Zontalk config load terminal ID 5 Dial Prefix Sets dial prefix for all phone numbers use Clr key to delete an existing prefix if no prefix needed 5 Config Load Loads merchant s Zontalk parameters in dialup mode only 2003 LinkPoint International Inc 142 9100 Reference Manual ADMIN MAIN FIRST SUB 2M SUB MENU 3 SUB MENU LOCAL FUNCTIONS EXPLANATION MENU OPTIONS MENU OPTIONS 6 App Upgrade OPTIONS OPTIONS Loads new versions of software in dialup mode only Always close batch before app upgrade Always do a config load after app upgrade 7 Prompts 1 Sales Tax Enables disables tax prompt 2 Order No Enables disables order prompt 3 Invoice No Enables disables invoice prompt 4 AVS Only Enables disables AVS prompts street address and zip code 5 Cust Code
5. If tip prompt is enabled or the tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press OK Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING 61 9100 Reference Manual STANDARD TRANSACTIONS CREDIT SALE AUTH TKT XXXXXX Item nnnn CREDIT SALE Press OK for customer copy conditional CREDIT SALE AUTH TKT XXXXXX Item nnnn 2003 LinkPoint International Inc The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to either the idle or transaction menu screen 62 9100 Reference Manual STANDARD TRANSACTIONS Purchase Card Sale Receipt CREDIT SALE RECEIPT Transaction type Custom header lines Custom Header Line maximum 6 Custom Head
6. 2003 LinkPoint International Inc 66 9100 Reference Manual TICKET ONLY Enter Sale Amount 0 00 TICKET ONLY Enter Tax Amount 0 00 optional TICKET ONLY Enter Tip Amount S0700 optional TICKET ONLY Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX conditional TICKET ONLY Enter Order Number optional 2003 LinkPoint International Inc STANDARD TRANSACTIONS Key in the amount of the sale maximum 7 digits without the decimal point then press OK Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or the tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen Key in the order number up to 25 alphanumeric characters and press OK 67 9100 Reference Manual STANDARD TRANSACTIONS TICKET ONLY Enter Customer Code optional TICKET ONLY Enter Invoice TICKET ONLY Enter Approval Code TICKET ONLY Accepted XXXXXX ITEM nnnn TICKET ONLY Press OK for customer copy conditional TICKET ONLY Accepted XX
7. Y or N non functional in current software Pee pee a de Global Tip Prompt Enabled Y or 1188 or N applies to VISA CVV2 MasterCard CVC2 and AMEX CID if set to Y will prompt for the Card Verification Value on every manually keyed Visa MC and AMEX credit sale N Idle gt Sleep Screen Timeout in mins 0 never from the SWIPE CARD prompt time in minutes before terminal returns to the LinkPoint logo 000 never times out to the logo Inactivity PowerDown Timeout in Seconds 0 no auto power down time before terminal turns itself off if no keys are pressed in seconds 1 to 299 is same as 300 seconds 5 minutes max 9999 seconds 167 minutes 0 never powers down automatically Note If a config download is performed to change this setting the terminal must be hard booted powered down and up after the download in order for the change to Dial Profi prefix such as a PABX access code eek no ast 1203 S 1252 X Default Config Terminal ID for 00000001 Zontalk parameter download Must be changed 2003 LinkPoint International Inc 27 9100 Reference Manual DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE 4 TDF normally this will be the merchant s before doing a config CAN file road n Number of Duplicate Receipts number of cust
8. i XXXXXXXXXXXXXXXXXXXXXXXXXX i AVS Address xxxxx AVS Zip Code xxxxxxxxx i PHONE ORDER i Acct XxXXXXXXXXXXXXXXXX Exp mm yy _ AMOUNT Sxxxxx xx TAX Sxxxxx XX TIP Sxxxxx xXX TOTAL Sxxxxx xXx X Custom Agreement Linel Custom Agreement Line2 Custom Agreement Line3 Custom Agreement Line4 ustom Trailer Line ustom Trailer Line ustom Trailer Line ustom Trailer Line me WwWNH ER Date mm dd yy Time hh mmP i Response AUTH TKT XXXXXX Y i AVS Exact Match TID xXxxxXxXXXXXXXXXXX ACI V 2003 LinkPoint International Inc Transaction type Custom header lines max 6 Merchant ID Terminal ID amp Item Card tran type entry method Invoice operator id Order number AVS numeric address info AVS zip code 5 9 digits If phone order Card number Expiry Date Purchase Amount Tax Amount optional Tip Amount optional Total Amount optional Cardholder Signature Custom cardholder agreement lines max 4 Custom Trailer Lines max 4 Transaction date amp time Host Response text AVS response description Transaction ID auth characteristic indicator 55 9100 Reference Manual STANDARD TRANSACTIONS Purchase Card Sale Swiped When the customer code and tax prompts are enabled a swiped credit card sale will display these prompts To start a swiped purchase card sale select credit s
9. Date And Time The LinkPoint 9100 real time clock controlling the date and time is configurable from these menu options Set Date From the idle prompt date is accessed by pressing the blue F key followed by 7 DATE amp TIME then the password and OK then 1 DATE The remaining prompts are as shown below Display Message Operator Action Enter the new date as eight digits two for the ELUR TARE month two for the day and four for the year Enter New Date MMDDYYYY Press OK XXXXXXXX Confirm The confirmation message will be displayed The operator should press OK to confirm the ew Bate new date The terminal will then return to the MMDDYYYY date and time menu Clear Enter Set Time The time is always entered in 24 hour military format From the idle prompt time is accessed by pressing the blue F key followed by 7 DATE amp TIME then the password and OK then 2 TIME The remaining prompts are as shown below Display Message Operator Action Enter the new time as four digits two digits SETUP T AE for the hour and two for the minutes Use 24 Enter New Time hour military time HH MM XX XX Press TOKI 2003 LinkPoint International Inc 169 9100 Reference Manual LOCAL FUNCTIONS Confirm The confirmation message will be displayed New Time The operator should press OK or the enter key to confirm the new time The terminal will HH
10. Enables disables customer code prompt for purchasing cards 6 Last 4 No Enables disables Last 4 fraud control prompt 7 Echo Card Enables disables Display MSR fraud control prompt 8 Operator ID Enables disables operator ID prompt 9 Idle Prompt 1 Idle Top Sets up idle prompt top line 2 Idle Main Sets up idle prompt main line 0 Tip Enables disables retail tip prompt 8 Enable Txns 1 EBT Inquiry Enables disables EBT balance inquiry 2 EBT Cash Enables disables EBT cash sale 3 DB Cashback Enables disables debit cashback 4 DB Return Enables disables debit return 5 CR Return Enables disables credit return 6 Pre Sale Enables disables pre sale 2003 LinkPoint International Inc 143 9100 Reference Manual LOCAL FUNCTIONS ADMIN MAIN FIRST SUB 2M SUB MENU 3 SUB MENU EXPLANATION MENU OPTIONS MENU OPTIONS 9 Key Mgmt OPTIONS OPTIONS Selects key management type Master Session vs DUKPT 0 Merchant ID Sets merchant ID can NOT change when transacs in batch requires secret code from a password generator supplied by terminal manufacturer 7 Date amp Time 1 Date Sets terminal s date 2 Time Sets terminal s time must be set in 24 hour military time 3 24hr Format Sets time display on idle prompt to 12 hour or 24 hour
11. Operator Action Press OK to confirm deletion of all offline sale transactions in the offline batch Press CLR key to cancel the operation Press OK or CLR key to return to the del offline menu Press CLR again to exit 151 9100 Reference Manual LOCAL FUNCTIONS Setup Functions Setup is accessed by pressing the blue F key at the idle prompt followed by 6 setup then the password The desired setup function may be selected by scrolling through the setup menu The available setup functions are printer backlight contrast comms config load app upgrade prompts enable transactions key management and merchant ID Note that the various settings in setup can also be changed remotely by configuring them in the merchant s Zontalk file and then performing a configuration download see the sections earlier in this manual entitled Configuration Parameter Download and Download Parameters and Options In some cases for example when configuring receipt header lines it is much easier to make the changes via a configuration download than to change them locally in setup Printer Setup The printer may be enabled or disabled locally Additionally the number of copies of the customers receipt may be configured Printer Enable This local function allows the printer to be enabled or disabled From the idle prompt PRINTER ENABLE is accessed by pressing the blue F key followed by 6 SETUP then the password and OK
12. SAMs Security Access Modules Security Serial Port Operating temperature range is between 32 and 104 degrees F 0 to 40 degrees C Storage temperature range is between 14 and 158 degrees F 10 to 70 degrees C Relative humidity is up to 85 percent non condensing at 104 degrees F 40 degrees C 3 1 in 78 mm H x 2 9 in 74 mm W x 8 07 inc 205 mm L 1 31 Ib 595 g Secure design capable of secure PIN capture Dedicated ID 000 slot for cryptographic coprocessor for ultra fast public key processing Thermal with clam shell design with integral paper roll holder Translucent paper door Paper width is 57 mm approximately 2 25 Maximum paper roll diameter total diameter including the core is one and seven eighths inches Resolution is 384 dots line minimum Print speed is at least 15 mm sec 8 lines per second for typical receipt printing Printer life exceeds 50 kilometers 31 miles of paper Paper must be rolled with the thermal side outside and facing the front of the terminal The terminal can be upgraded to support manufacturer approved SAMs Up to four ID 000 SAM cards internally on a removable expansion board Tamper detection to erase sensitive data in memory if the secure part of the unit is opened Warning An excessive impact such as that caused by dropping the terminal may open a tamper switch and render the terminal inoperable Tamper evidence to indicate that a unit has been
13. SINGLE TXN Then follow the remaining prompts shown below Display Message DEL OFFLINE Enter Item DEL OFFLINE n OFFLINE SALE SXX X PREV NEXT DEL OFFLINE Card Type Card Number XX XX Swipved DEL OFFLINE Del Item n Press OK to Confirm 2003 LinkPoint International Inc Operator Action Enter the item number of the offline transaction to be deleted Press OK to display the detailed transaction information n offline item number Press CLR key to cancel the operation The detailed transaction information including card type card number expiry date and entry method is displayed Press OK to proceed to the confirmation screen Press CLR to cancel the operation Press OK to delete the transaction Press CLR to cancel the operation 150 9100 Reference Manual DEL OFFLINE Deleted Item n Delete All Offlines LOCAL FUNCTIONS Press CLR or OK to return to the del offline menu Press CLR again to exit Delete all offlines is accessed by pressing the blue F key at the idle prompt followed by 5 BATCH then the password then 4 DEL OFFLINE then 2 ALL TXNS Then follow the remaining prompts shown below Display Message DEL OFFLINE Del All Txns Press OK to Confirm DEL OFFLINE Deleted All Txns 2003 LinkPoint International Inc
14. 45 SWIPCO horoia nenene EE aE 37 42 Credit Card Ticket Only s sseseeieeesseseseserrererrrrererere 39 Credit Card Void syrsceisosisiesssenesseveteseeevseneneiventes 38 2003 LinkPoint International Inc D Debit Card Return ccccccccecssecsseceseeesseeesseenseeeeee Debit Card Return cccccccccssecsseceseeeeseeesseesseeeees Debit Card Sale cccccceccccsceesseesseceseeeeeeeeseenee Delete All Offlines Delete Offline Transactions Delete Single Offline cece eceeeeteereeeeeeeeeneenee Dial Up Communications Parameters 158 Display Panel 8 Download Parameters ccccccccscecesscecessseeeesseees 24 Download Procedures ccccccssecssecesseeseecsseeeseeeees 18 E EBT Cash Balance cccccscseescecsecsseeeseeeeeees EBT Gash Sale niinniin a a EBT Food Return cccccceesceessecsseceseceeeeeneees EBT Food Sal r aiian EBT Food Stamp Balance Inquiry EBT Voucher Return 006 wis EBT Voucher Sale ccccceceesceesseesseeeeeeenees G Getting Started neinei eia 2 H Hardware Features ccccccsccesseescecssecsssceseeeeseeesseens 7 I Installationen iana e 3 K Keypad nea ie eh 10 L LGD Contraste oraraa EEES 155 Local Funct ons jist cies E T 6 M Maintenance i235 cisscs essteeal sosctead dove abeed sa naveaceiosseadevess 4 Merchant ID 2 i 03sesieesceciiveoseces ons 167 Mode Phonera A 35 156 WirelesSia
15. HOW TO START THE TRANSACTION FROM THE IDLE PROMPT STANDARD TRANSACTIONS STEPS TO COMPLETE THE TRANSACTION EBT CASH SALE Press 3 for EBT Menu then press 4 for Cash Sale Swipe the EBT card Manual entry not allowed for a Cash Sale Enter the Operator ID required amp press OK Enter amount amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for approval amp receipt EBT CASH BALANCE Press 3 for EBT Menu then press 5 for Cash Bal Swipe the EBT card or key account number amp exp date manually If no expiration date press OK to bypass this prompt Enter the Operator ID required amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for balance to display amp print EBT VOUCHER SALE Use this after getting a voice approval for an EBT Sale Press 3 for EBT Menu then press 6 for Vouch Sale Swipe the EBT card or key account amp exp date manually if no expiration date on the card press OK to bypass the Expiry prompt Enter the Operator ID required amp press OK Enter the Transaction Voucher Number from the electronic voucher amp press OK Enter amount amp press OK Enter approval code obtained from voice center amp press OK Wait for approval amp receipt EBT VOUCHER RETURN Use this after getting a voice approval for an EBT return Press 3 for EBT Me
16. Inc 106 9100 Reference Manual OFFLINE TRANSACTIONS Local Reports Reprints and Reviews of Offline Transactions The merchant will be able to perform all the current reporting reprinting and reviewing functions see later in this manual for the offline transactions If offline transactions are present the merchant will be asked to select the batch for reporting when any of the reporting reprinting or reviewing functions is selected Offline reports will have the word OFFLINE printed above the title Offline reports will not show any response code as they have been approved offline Offline Item Number The offline item number will start at 1 and increment for each transaction The number will be reset to 1 when all transactions are uploaded i e there are no transactions in the offline batch There is a maximum of 300 offline transactions allowed in the terminal The merchant will have to perform an upload if this maximum is reached 2003 LinkPoint International Inc 107 9100 Reference Manual PRE SALE GRATUITY PRE SALE GRATUITY This function is not a financial transaction It will not be stored in the terminal s memory and will not affect totals Its purpose it to allow businesses to offer a tip option to their customers by printing a pre sale receipt This is not a restaurant transaction A normal purchase must still be performed after the tip amount has been determined To start a pre sale gratuity select pre sale from
17. MM then return to the date amp time menu Clear Enter Set Time Format This option allows for the format to be changed from 12 hour to 24 hour military format on the idle prompt display Note that even though the time is always set as 24 hour time in SETUP it can be displayed on the idle prompt as either 12 hour or 24 hour time From the idle prompt 24 Hr Format is accessed by pressing the blue F key followed by 7 DATE amp TIME then the password and OK then 3 24 HR FORMAT The remaining prompts are as shown below Display Message Operator Action The current mode will be displayed and the rh fie ee user prompted to change if required oqe Change Press NO to exit or YES to change the current Yas No format 24 HOUR CLOCK The change will be confirmed The terminal will return to the date amp time menu Change Confirmed 2003 LinkPoint International Inc 170 9100 Reference Manual Password LOCAL FUNCTIONS The current merchant password may be changed by this option The default merchant password is 1 2 3 4 From the idle prompt Password is accessed by pressing the blue F key followed by 8 PASSWORD The remaining prompts are as shown below Display Message PASSWORD SETUP Enter Password PASSWORD SETUP Enter New Password PASSWORD SETUP Confirm New Password PASSWORD SETUP
18. The LinkPoint 9100 can process up to 300 transactions in a single batch When the batch is more than 90 percent full the warning BATCH NEARLY FULL appears when another transaction is attempted The operator can continue the transaction by pressing OK at this prompt When the memory is full the screen displays SETTLEMENT REQUIRED and no further transactions can be stored until the batch is closed This is a safety feature that advises the merchant to close when the batch is full The procedures for each transaction type include optional prompts The options are designated with the note optional directly below the displayed message Depending on the user s needs they may be enabled or disabled Retail Gratuity Features The FDC Omaha application includes functionality for non restaurant businesses such as beauty salons etc to accept and process gratuities tips with their credit card transactions By downloading this application with the Zontalk parameter Field 1186 Global Tip Prompt enabled to Y Yes credit and debit sales will prompt for tip amount during the transaction If the Zontalk parameter in Field 1172 Pre sale Gratuity is set to Y Yes the operator can print a pre sale receipt with a tip line that the customer can fill in These features can also be enabled locally via terminal setup When the actual sale is performed the tip amount can then be added at the tip amount prompt With the retail tip featu
19. Unsuccessful no comms Unsuccessful not responding Under Appendix Troubleshooting Guidelines made the following changes to existing sections O Under the section Bad card swipe changed the note at the end to read Note Debit sales debit returns EBT cash sales and EBT food returns cannot be entered manually i e added debit returns and EBT food returns to the list of transactions that cannot be entered manually Under Battery frequently runs down changed the second sentence in point b to read Do this by fully charging it then using the terminal until the battery is fully discharged then fully recharging it i e instead of leaving the terminal on until the battery is fully discharged because the new application automatically shuts off the terminal after only one hour so the battery will not discharge in this way Under Display is blank added point e about tamper events being a possible cause of blank display Added new information under the section Keymanager 1 2 Keyload Error Under Network error 0 removed the word report from the title of this section since reports do not dial out Added new information to the section Out of network coverage Under Paper roll requires replacement added the following sentence LinkPoint recommends Appleton 1012 paper Under the section Printer will not print added point e Make su
20. followed by 0 DIAGNOSTIC then 9 WIRELESS WIRELESS TEST LLI XXXXXXXX ESN NNN NN NNNNNN Version NN NN RSSI nn uVdBm 2003 LinkPoint International Inc The LLI RSSI signal strength ESN and version number of the modem are displayed Press the OK or CLR key to return to the diagnostics menu The last line will display mode not enabled if the test is performed when in dialup mode 179 9100 Reference Manual SPECIAL SETUP FUNCTIONS SPECIAL SETUP FUNCTIONS The special setup menu is a separate menu from Admin It includes the following options 1 AppMan Application Manager 2 Delete Batch 3 Delete Parameters 4 Stack Heap 5 Reset CDS 6 Read CDS 7 Transaction Generator Each of these is described in the sections below To access Special Setup from the idle prompt press 1 CREDIT MENU then 1 SALE then 1 ONLINE same procedure as that required to start a manual credit sale Then follow the prompts shown below Note The first option AppMan can also be accessed directly by powering the terminal down then powering it up while holding down the orange CLR key For more information about this please see the sections in this manual entitled Master Session Key Encryption and DUKPT Key Encryption However this method accesses AppMan only it does not access the other functions on the special setup menu Display Message CREDIT SALE Swipe Card or Key Accou
21. format 8 Password Sets merchant password if old password not known see special instructions in note at the bottom of this table 9 Demo Mode Changes between live and demo mode can NOT enter demo mode until live batch has been closed 0 Diagnostic 1 Version Displays current software version 2 Display Tests terminal s display 3 Printer Performs print test 4 Keypad Allows keys to be tested press OK key to exit this test 5 Card Swipe Track 1 Tests card reader s track 1 Track 2 Tests card reader s track 2 6 Dialer Tests dialup modem not available in wireless mode 7 Serial Tests serial port connection Requires a special loopback connector 8 Memory Tests terminal s RAM 2003 LinkPoint International Inc 144 9100 Reference Manual LOCAL FUNCTIONS ADMIN MAIN FIRST SUB 2M SUB MENU 3 SUB MENU EXPLANATION MENU OPTIONS MENU OPTIONS OPTIONS OPTIONS 9 Wireless Tests wireless modem connection and displays signal strength RSSI not available in dialup mode If the terminal password is unknown calculate the master override password as follows 1 Using only the last two digits of the year write down terminal s date in the format y y m m d d 2 Rearrange the date as y m d y m g The resulting number is the override password For example w
22. key to leave the setting unchanged and return to the menus Enter the new terminal ID max 10 alphanumeric characters and press OK The confirmation message will be displayed before returning to the menus 161 9100 Reference Manual LOCAL FUNCTIONS Dial Prefix This option will allow the dial prefix only used when communicating via the PSTN phone dialup connection not wireless Motient to be configured From the idle prompt dial prefix is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 5 DIAL PREFIX Then follow the remaining prompts shown below Display Message DIAL PREFIX nnnnnnnnnnnn Change Yes No DIAL PREFIX Enter New Dial Prefix DIAL PREFIX Change Confirmed 2003 LinkPoint International Inc Operator Action The current dial prefix will be displayed on the second line Press the far left hand soft key to change the current setting Press the far right hand soft key or the CLR key to leave the setting unchanged and return to the menus Enter the new dial prefix max 10 alpha numeric characters and press OK To remove an existing prefix press CLR until field is empty and then press OK The confirmation message will be displayed before returning to the menus 162 9100 Reference Manual LOCAL FUNCTIONS Configuration Parameter Download This menu option will initia
23. modem may have temporarily lost its wireless signal See below under Signal lost and Terminal is not getting a signal b If this error persists even when the terminal has a strong signal there may be a problem with the Motient network or the wireless gateway The merchant should call the help desk SIGNAL LOST is displayed during a transaction attempt The terminal s modem may have temporarily lost its wireless signal Make sure the terminal is held almost vertically and not horizontally Make sure the whip antenna is fully extended Try moving the terminal a few feet and changing the direction the antenna is pointing to get a better signal For more information about this see Terminal is not getting a signal below Sys Error 0x67B2 appears during a configuration parameter download This error message indicates that there is a field in the merchant s Zontalk file that the terminal s application does not support For example after Version 1 03 of the software was deployed Field 1192 Inactivity PowerDown Timeout was created as a new field supported by Version 1 04 But if an attempt is made to load this field into a terminal with 1 03 the configuration download will fail with Sys Error 0x67B2 To resolve this problem upgrade the terminal to the latest software version If this is not possible the field that is causing the error must be identified and removed from the merchant s Zontalk file Terminal is not getting
24. 2003 LinkPoint International Inc 64 9100 Reference Manual STANDARD TRANSACTIONS Purchase Card Return Swiped A swiped purchase card return is started by pressing OK at the idle prompt followed by 1 CREDIT then 2 RETURN The swiped purchase card return transaction will have the same displays as a swiped purchase card sale However the following changes will occur 1 The top line of the display will be replaced with the words CREDIT RETURN 2 Since the transaction is authorized offline the display indicating communications with the host will not appear 3 The approval message screen will take the following form Display Message Operator Action CREDIT RETURN The approval message is displayed Press Accepted CLR to return to the transaction menu screen Item nnnn Purchase Card Return Manual Entry A manually entered purchase card return is started by pressing OK at the idle prompt followed by 1 CREDIT then 2 RETURN The prompts will be the same as those for a keyed purchase card sale with the changes described above for credit returns Purchase Card Return Receipt The keyed or swiped purchase card return receipt will have the same format at the purchase card sale receipt However the following modifications will be made 1 The first line of the printed receipt will say Credit Return Receipt 2 The abbreviated transaction type printed adjacent to the c
25. ABOUT 15 MINUTES FOR DLL TO COMPLETE PINPADS SUCCESSFULLY LOADED FOR CHANNELS PORT S DISPLAYED PRESS ANY KEY TO CONTINUE PRESS ENTER ON THE PC IF NECESSARY REPEAT ABOVE PROCEDURE TO DOWNLOAD MORE TERMINALS OR EXIT DOS MODE ON THE PC TERMINAL DISPLAY ACTION LOADING PRESS ORANGE CLR KEY ON THE TERMINAL REBOOTING WAIT FOR TERMINAL TO REBOOT AND INITIALIZE IDLE PROMPT Important The terminal must be allowed to reboot initialize and go to the idle prompt Swipe Card or LinkPoint If it is powered off before this the flash memory will be corrupted After completing the download go into AppMan to verify that the correct current version number of each application applet has been downloaded See procedure for doing this under Special Setup Functions Application Manager in this manual Important The terminal must now be encrypted and given a configuration download before it can be deployed Master Session Key Encryption DISPLAY ACTION IDLE PROMPT POWER THE TERMINAL DOWN POWER THE TERMINAL BACK UP WHILE HOLDING DOWN THE ORANGE CLR KEY IDLE PROMPT PRESS THE BLUE F KEY APPMAN V2 13C 1 TERMINAL SETUP 2 S W MAINTENANCE 3 APPLICATION SETUP 4 VERSION NUMBERS PRESS 3 KEY APPLICATION SETUP APPLICATION SETUP 1 FILE SYSTEM 2 SRVTRN78LINKPOINT 3 KEY MANAGEMENT PRESS 3 KEY KEY MANAGEMENT ENCRYPTION 2003 LinkPoint International Inc 19 9100 Reference Manual DOWNLOA
26. Cardholder s name from track 1 is printed on the receipt Minimum reader head life is 1x105 swipes Swipe speed range 15 cm sec to 100 cm sec Terminal has the capability for factory addition of a track 1 2 and 3 head reader and decoder at extra cost Wireless communication occurs via a Research in Motion RIM R802D modem The wireless modem has a whip antenna that may be used in either raised or lowered position but performance will be improved in the raised position The wireless modem operates in the 800 900 MHz band The wireless modem operates at up to 19 2 Kbps The dialup modem allows connection through a PSTN public switched telephone network to the processing host The dialup modem supports asynchronous connection Limited support for synchronous may be provided The dialup modem operates at speeds up to 2400 baud offering V 21 and V 22 bis The dialup modem has an RJ11 connector that allows connection to standard telephone cords 2003 LinkPoint International Inc 14 9100 Reference Manual GENERAL FEATURES The dialup and wireless modems cannot operate simultaneously Display LCD Liquid Crystal Display High contrast resolution 128 x 64 pixels Default font offers 14 columns by 4 lines Full graphics capability 21 columns by 8 lines and 16 columns by 5 lines are also available Capable of displaying character bit maps Backlit Readable over the terminal s full operational temperature range unle
27. Change Confirmed 2003 LinkPoint International Inc Operator Action Key in the merchant password 1 6 digits and press OK This prompt will always appear If the current password is unknown key the master override password see end of Table of Local Functions in this manual Key in the new merchant password 1 6 digits and press OK As confirmation key in the new merchant password again and press OK The confirmation message will be displayed before returning to the menus 171 9100 Reference Manual LOCAL FUNCTIONS Demo Mode Demo training mode allows all transactions reports and reviews to be performed in a fake training mode Demo mode may only be entered when there are no transactions in the batch When demo mode is exited all demo transactions will be deleted In demo mode all receipts will print the following message at the top of the receipt DEMO MODE RECEIPT INVALID The authorization code will always be DEMO From the idle prompt demo mode is accessed by pressing the blue F key followed by 9 DEMO MODE The remaining prompts are as shown below Display Message Operator Action If prompted key in the merchant password 1 DEMO MORE 6 digits and press OK Enter Password optional DEMO MODE Press the far left hand soft key to enable demo mode and go to the confirmation screen Mode Off Change
28. Inc 94 9100 Reference Manual EBT Food Return Receipt FOOD RETURN RECEIPT Custom Header L Custom Header L Custom Header L Custom Header L Custom Header L Custom Header L ine ine ine ine ine ine NOR WNE Merch ID xxxxxxxXXXXXXXXXX Term I Op ID D XXXX Item xxx XXXX i ACCt XXXXXXXXXXXXXXXYYYY i Exp mm yy _ AMOUNT Cu Cu Cu Cu C C C C Date Response ustom Trailer ustom Trailer ustom Trailer ustom Trailer BAL XXX XXX XX stom Agreement stom Agreement stom Agreement stom Agreement Line Line Line XXXXXX XX Linel Line2 Line3 Line4 iG N H mm dd yy Time Line AUTH TKT XXXXXX hh mmP STANDARD TRANSACTIONS Transaction type Custom header lines max 6 Merchant ID Terminal ID and Item Operator id Card number Expiry Date if any Remaining EBT Balance as contained in response Sale amount Custom agreement lines max 4 Custom trailer lines max 4 Transaction date amp time Host Response text Note that the merchant copy of the receipt will display the entire PAN 2003 LinkPoint International Inc 95 9100 Reference Manual STANDARD TRANSACTIONS EBT Food Stamp Balance Inquiry EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT Use an EBT food stamp balance inquiry to obtain the food balance on
29. KEY IF CORRECT PRESS 2 KEY TERMINAL ID IF NECESSARY PRESS YES KEY AND ENTER CORRECT ZONTALK FILE NUMBER PRESS OK KEY OR PRESS NO KEY IF CORRECT PRESS ORANGE CLR KEY TWICE TO RETURN TO SETUP MENU PRESS 5 KEY CONFIG LOAD 9100 Reference Manual DOWNLOAD AND ENCRYPTION PROCEDURES CHANGE YES NO VERIFY ZONTALK ID PRESS NO KEY IF ID IS OK CONFIG TERM ID START LOAD CONFIRM YES NO PRESS YES KEY TO START THE CONFIG LOAD ZONTALK DOWNLOAD DOWNLOAD INFO DISPLAYED IF PERFORMING A REMOTE DIAL UP DOWNLOAD WAIT FOR CONFIG LOAD TO START OR IF PERFORMING A DIRECT PC TO TERMINAL DOWNLOAD PRESS THE 0 KEY AT THIS PROMPT THEN WAIT FOR THE CONFIG LOAD TO START CONFIG LOAD CONNECTING PLEASE WAIT CONFIG LOAD PLEASE WAIT TEN DASHES WILL DISPLAY MAKE SURE ALL TEN DASHES ARE REPLACED BY STARS AS THE DOWNLOAD FINISHES DISCONNECTING WAIT UNTIL TERMINAL REBOOTS AND INITIALIZES IDLE PROMPT Application Upgrade This loads the latest versions of the application modules applets into the terminal This download requires a PC with Zontalk that has been set up with the files for the LP 9100 FDC Omaha application For a remote application upgrade a telephone cord must be plugged into the terminal For a direct PC to terminal download a download cable must be connected from the Com 1 port on the PC to the RS 232 port on the back of the terminal Important Always close an open batch before doing an app
30. TIMER DISABLE BACKLIGHT POWER MANAGEMENT SET DATE FORMAT COIS SIR Noe Normally it should not be necessary to change any of these setup settings via AppMan Most of them can be changed more easily through the admin menu see earlier sections of this manual under Setup Additionally the settings in Admin Setup will override most of AppMan s setup settings when the application is running 2003 LinkPoint International Inc 181 9100 Reference Manual SPECIAL SETUP FUNCTIONS Note Activity Timer should not be changed via AppMan It should only be changed by changing Zontalk Field 1192 performing a configuration download then powering the terminal down and up to hard boot it S W Maintenance When S W maintenance is selected from the AppMan menu the following prompt will appear ENTER MASTER PASSWORD amp PRESS OK At this prompt key 29009415 and press OK The following submenu will then appear SOFTWARE MAINTENANCE 1 SOFTWARE UPGRADE 2 CHANGE APP STATUS Software Upgrade The first option software upgrade allows an individual application module applet to be loaded into the terminal directly via the serial port Note that this is a different procedure from the Application Upgrade described earlier in this manual Normally it will not be necessary to perform a software upgrade in this manner The following procedure should be performed only under the guidance of a software engineer A direct PC to
31. a signal or the signal is weak If the terminal is not getting a wireless signal the Y shaped icon will still display in the upper left corner of the screen but there will be no black bars next to it One black bar less than RSSI 10 signal strength two bars 10 to 24 three bars 25 and above If possible perform transactions only when at least two bars are displayed a Try moving the terminal around a couple of feet and changing the direction the antenna is pointing to get a better signal The terminal should normally be held almost vertically to get the best signal b Make sure the whip antenna is fully extended and is not loose or broken If it is loose or broken the merchant should call the help desk for assistance c If the terminal is inside a building try taking it outdoors If it gets a signal outdoors the building was interfering with the signal d Even outdoors walls can interfere with the signal Move away from any nearby walls e If it still does not get a signal outdoors it may be in an area where there is no wireless coverage To further check for coverage press the blue F key on the terminal Then press 0 for Diagnostics followed by 9 for Wireless The bottom line of the Wireless Test display should show an RSSI signal 2003 LinkPoint International Inc 196 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES strength of at least 10 uVdBm While looking at this display also note the LLI
32. and enabled The EBT food balance is displayed Press CLR to return to transaction menu screen 97 9100 Reference Manual STANDARD TRANSACTIONS EBT Food Stamp Balance Receipt FOOD ST BAL RECEIPT Custom Custom Custom Custom Custom Custom Header Header Header Header Header Header Line Line Line Line Line Line NOR WNE Merch ID xxxxxxXXXXXXXXXX Term ID xxxx Op ID xxxx i Acct xxxxxxxxxxXXXXXYYYY Exp mm yy Custom Custom Custom Custom Date mm dd yy BAL XX XXX XX Trailer Trailer Trailer Trailer Response XXXXXX 2003 LinkPoint International Inc Time Line 1 Line 2 Line 3 Line 4 hh mmP 98 Transaction type Custom header lines max 6 Merchant ID Terminal ID Operator id Card number Expiry Date Remaining EBT Balance as contained in response Custom trailer lines max 4 Transaction date amp time Host Response text 9100 Reference Manual EBT Cash Sale STANDARD TRANSACTIONS EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT An EBT cash sale is started by pressing OK at the idle prompt followed by 3 EBT then 4 CASH SALE Then follow the prompts shown below Display Message EBT CASH Enter Password optional EBT CASH Swipe Card EBT CASH Enter Operator Id EBT CA
33. batch Press the far right hand soft key or the CLR key to leave the batch unchanged The confirmation message will be displayed and the terminal will return to the Special menu Delete parameters is accessed by pressing 3 DELETE PARA on the special menu Caution This operation will delete all merchant parameters in the terminal and reset them to the generic default parameters When DELETE PARAMETERS is selected the following display will appear Display Message DELETE PARAM Erase Params Yes No DELETE PARAM DELETING Please Wait 2003 LinkPoint International Inc Operator Action Press the far left hand soft key under Yes to erase the merchant parameters Press the far right hand soft key or the CLR key to leave the parameters unchanged The parameters will be deleted and the terminal will reboot to the idle prompt The terminal is now reset to the generic default parameters A configuration load must now be performed to re load the merchant parameters 187 9100 Reference Manual SPECIAL SETUP FUNCTIONS Stack Heap Stack Heap is accessed by pressing 4 STACK HEAP on the special menu This option will display the amount of stack heap memory currently in use When this option is selected the following display will appear Display Message Operator Action SPECIAL SETUP Press the CLR key to return to the special STACK amp
34. below When ina sub menu press the orange CLR key to step back to the previous menu When a field has a yes or no question press the left most yellow key for YES Press the right most yellow key for NO When entering data in a field press the orange CLR key to backspace or to empty a field if necessary After entering data in a field press the green OK key to save the entry Press the red C key to exit a field or to exit the admin menu Use the table below to find the various admin menu and sub menu options 2003 LinkPoint International Inc 140 9100 Reference Manual LOCAL FUNCTIONS 3 SUB MENU OPTIONS 2M SUB MENU OPTIONS ADMIN MAIN FIRST SUB EXPLANATION MENU OPTIONS MENU OPTIONS 1 Reprint 1 Merchant Reprint merchant copy of receipt 2 Customer Reprint customer copy of receipt 3 Both Reprint both copies of receipt 2 Review 1 Item Number Review individual transaction 2 Totals 1 MasterCard 2 Visa 3 AmEx etc Review card type totals amp grand total 0 All 3 Operator ID Review totals by operator ID press OK key for all operators 3 Report 1 Details 1 Item Number Print details by item number 2 Card Type Print details by card type 3 Txn Type Print details by transaction type 2 Summary Print batch summary 3 Operator ID Print totals by operator ID press OK key for al
35. changed in the merchant file aaa eae a Wireless Proc Device ID device DB01 ID for wireless transactions must be different from primary proc device 2003 LinkPoint International Inc 31 9100 Reference Manual load DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value from TDF oo oS 1 ee eee err 20002 Data Input Idle Timeout Period 0 030 Seconds time before terminal returns to idle if no key is pressed during data entry 0 to 60 seconds 0 must press CLEAR to return to the idle prompt 1 60 terminal prompt after the set number of seconds 20008 19 19 Zero Key Text Characters in any amp field in which alpha entry is permitted repeatedly pressing the 0 key will access these characters in succession so they can be keyed into the field Note Does not apply to the Dial Prefix field in Setup in Dial Prefix the zero key characters are hard coded to the following selection 20586 EBT Cash Only Amt Min EBT Cash 00000 Only Amt Value in Cents decimal point implied e g 99999 999 99 note that Cash Only is the same as Cash Sale 20590 EBT Cash Only Amt Max EBT 99999 Cash Only Amt Value in Cents decimal point implied e g 99999 999 99 note that Cash Only is the same as Cash Sale 27816 Cash Back Amt Min CashBack 00000 Amt Value in Cents decimal poin
36. computer These devices have a display panel keypad card reader and modem and are used to enter transaction information A monetary transaction used to initiate a deposit in two situations 1 following an authorize only transaction and 2 to complete a transaction initiated by voice authorization A Ticket Only is also known by a variety of other names including force post authorization pre authorized sale etc The information stored on Track 1 of a card s magnetic stripe includes the cardholder s name account number expiration date and security data American Bankers Association information stored on Track 2 of a card s magnetic stripe It includes the cardholder s account number expiration date and security data A monetary transaction used to eliminate a transaction in the current open batch If the printer is enabled a void receipt will be generated to be included with that batch s drafts and tickets 2003 LinkPoint International Inc 202 9100 Reference Manual GLOSSARY Wireless A processing mode in which transaction data are transmitted via radio frequency signals instead of via a dialup telephone connection Wireless transmission requires that the terminal s modem be activated on a wireless network and a wireless gateway The gateway routes the transaction via a land line to the processing host When the gateway receives a response from the host it transmits it back to the termi
37. copies required single numeric digit and press Enter Number OK The terminal will then return to the Of Copies menus Editing Printer Receipt Formats When editing the printer receipt formats header trailer and flex on selecting a particular line of receipt to edit the following screen will be displayed From the idle prompt format is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 1 PRINTER then 3 FORMAT then HEADER TRAILER or FLEX then the desired line number Then follow the prompts shown below Note It is easier to make these changes in the merchant s Zontalk file and then perform a configuration download rather than locally in setup 2003 LinkPoint International Inc 153 9100 Reference Manual LOCAL FUNCTIONS Display Message Operator Action Key in the desired receipt line and press OK The terminal will return to the menus FORMATTING Write New Line XXXXXXXXXXXXXX Backlight Timeout Period This is the period of inactivity before the backlight is switched off specified in seconds If the backlight is not needed battery power can be saved by setting the timeout time to 0 zero so that the backlight will not come on From the idle prompt backlight is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 2 BACKLIGHT Then follow the prompts shown below Displ
38. display the detailed transaction information Press CLR key to cancel the operation The detailed transaction information including card type card number expiry date and entry method is displayed Press OK to continue Press CLR to cancel the operation The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING 137 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS BATCH UPLOAD The next item number can now be entered for load Enter Item ga Number Press CLR to return to the batch menu screen BATCH UPLOAD Press CLR to return to the batch menu screen Upload Ended Approved XXX Declined XXX Not compl xxx The results of the upload will be printed on the upload report Batch Upload All Transactions Display Message Operator Action BATCH UPLOAD If prompted key in the merchant password 1 Enter Password 6 digits and press OK optional BATCH UPLOAD Press the far left hand soft key to contact the UPLOAD ALL OFPGINE host or press the far right hand soft key to exit TRANS YEI RETEN and return the batch menu screen OR DIAL UP Yes No optional BATCH UPLOAD The terminal displays several messages E oe Eee indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIV
39. entered manually Batch is out of balance on batch close If the batch is out of balance when it is closed i e the processing network s close total response is different from the total on the batch report the merchant should call the help desk for assistance Note Debit and EBT transactions are not included in the final batch total from the processing network Battery frequently runs down a If the merchant is doing a large volume of transactions it is normal for the battery to run down after a few hours A fully charged and conditioned battery will normally support up to about 120 transactions The battery should be fully recharged for at least five hours at the end of each day with the terminal turned off b The battery may need to be conditioned Do this by fully charging it then using the terminal until the battery is fully discharged then fully recharging it c If the merchant is doing a small volume of transactions but the battery still only lasts a few hours after a full recharge the battery may need to be replaced The merchant should call the help desk for assistance Note The manufacturer recommends that the battery not be charged on a car or truck inverter because this can drain or damage the battery For charging in a car or truck contact LinkPoint International to obtain an approved car charger for 12 volt systems only not for use in 24 volt truck systems Note In an emergency the terminal can be powered up a
40. i Ac XXXXXXXXXXXXXXXXXXX mm yy Account number and expiry date Invoice xxxxxxxXX OpID nnnn Invoice number operator id Date mm dd yy Time hh mmP Transaction date amp time Resp XXXXXXXXXXXXXXXX Host response Amount Tax i Purchase amount optional tax i SXXXXXX XX SXXXXKX XX Optional total TOTAL xxxxxx xXX i i Item nnn DEBIT SALE Item card type trans type i Ac XXXXXXXXXXXXXXXXXXX i Account number CC xXxXxXxXXXXXXXXXXXXXX i Customer Code Order Number Order number i XXXXXXXXXXXXXXXXXXXXXXXXX Invoice xxxxxxxx OpID nnnn Invoice number operator id Date mm dd yy Time hh mmP Transaction date amp time i Resp XXXXXXXXXXXXXXXX i Host response Amount Tax Purchase amount optional tax XXXXXX XX XXXXX XX Cashback XXXXXX XX Optional cashback Tip XXXXX XX Optional tip Surcharge xxxxxx XX i Optional txn fee surcharge TOTAL xxxxxx xx Optional total END OF BATCH Fnd af renoart marker NOTE Voided transactions will be displayed in the item detail report 2003 LinkPoint International Inc 119 9100 Reference Manual REPORTS Report Card Detail This prints a detail report of all transactions in the current open batch ordered by Card Type A card detail report is started by pressing the blue F key at the idle prompt followed by 3 REPORT then 1 DETAILS then 2 CARD TYPE Then follow the remaining prompts shown below Display Message Select Offline Batc
41. indicate maximum charge while no bars indicates that the battery is almost or completely discharged When the icon has no bars in it and begins to flash the battery is totally discharged For instructions on the correct procedure for charging and conditioning the battery please see Installation above Under normal conditions a fully charged battery that has been properly conditioned can yield as many as 120 transactions with receipts During the last ten or twenty transactions before complete discharge a LOW BATTERY warning will appear More transactions can be done at this point but the battery should be fully recharged as soon as practicable The terminal also contains a permanent lithium battery which can be accessed only by removing the printer battery module The operator should not attempt to replace this battery To help conserve battery power the terminal has an activity timer If there is no activity on the terminal for the defined interval it will automatically power down It can be powered up again by simply pressing the on off button The activity time out time is adjustable via a field 1192 in the merchant s Zontalk file Note The factory default setting is 60 minutes If this value is changed by changing Field 1192 in the merchant s Zontalk file a configuration download must be performed then the terminal must be hard booted by powering it down and up 2003 LinkPoint International Inc 12 9100 Reference Manu
42. mode will allow access in turn to each of the characters shown below 0 1 amp t The green OK key which is labeled OK acts as the ENTER key When it is pressed the next input request is prompted The orange clear key which is labeled CLR deletes the last character entered when it is pressed once If the CLR key is held down for more than two seconds all the information on the current input line will be cleared If CLR is pressed while no data are present the transaction or local function will be terminated and the terminal will step back to the previous menu The red cancel key which is labeled C exits the current input function and aborts the current operation Either the transaction or the local function will be terminated In most cases pressing C will return the terminal to the idle prompt in some cases it will step back to the previous menu Where appropriate the four yellow soft keys below the display are used For example when the user is changing the value of a local function in setup the terminal will ask for confirmation of the change prompting the user to press either YES or NO The left most yellow soft key selects YES while the right most soft key selects NO Pressing and holding the 0 zero key from the idle prompt will cause the printer to feed paper until the 0 key is released The key beep can be enabled or disabled by means of a field in Zontalk 2
43. number Report date amp time Category No of sales and total amount No of returns and total amount No of tickets and total amount No of voids and total amount Total for all credit txns Category No of sales and total amount No of returns and total amount Total for all debit txns Total for all EBT txns Credit sub total Debit sub total EBT sub total Grand total for open batch Eae A a a a a a A R A 125 9100 Reference Manual REPORTS Report Operator ID The operator ID report lists the transactions performed for a single operator or for all operators This assumes that the configurable operator id prompt is enabled during transaction processing An operator ID report is started by pressing the blue F key at the idle prompt followed by 3 REPORT then 3 OPERATOR ID Then follow the remaining prompts shown below Display Message Select Offline Batch OP ID REPORT Enter Operator Id XXXX Operator Action If offline transactions are present this screen will appear Press the far left soft key to print report on transactions in the offline batch only Press the far right soft key to print report on transactions except the offline batch transactions Key in the operator ID required then press OK or just press OK to select all operators The standard PRINTING PLEASE WAIT screen will be displayed while the report is printing The Report menu
44. opened Secure key scanning to minimize the possibility of directly intercepting the keypad signals Software implementation of DES encryption algorithms in the BIOS Secure application download to prevent loading of unauthorized applications Dual RS 232 serial port allows direct PC to terminal download barcode readers check readers etc 2003 LinkPoint International Inc 16 9100 Reference Manual GENERAL FEATURES The serial port complies with RS 232 E electrical characteristics The communications speeds supported by the serial port are 1200 2400 4800 9600 19200 bps 7 or 8 bits odd even or no parity 1 or 2 stop bits The default setting is 9600 baud 8 bits no parity and 1 stop bit Smart Cards The terminal can be upgraded to support smart cards This requires addition of a smart card board and manufacturer approved smart card reader Standards FCC Rules and Regulations Part 15 FCC Rules and Regulations Part 2 SAR and Transmitter FCC Rules and Regulations Part 90 Transmitter FCC Rules and Regulations Part 68 CSA C 22 No 950 UL 1950 ISO 7816 1 3 EMV 96 V 3 1 1 EN 50082 1 1992 EN 55022 1994 EN 60950 Systems Engineering The terminal will respond to user input within one second The system has the capability to support multiple applications within the application manager AppMan Warranty Standard 12 month warranty 2003 LinkPoint International Inc 17 9100 Reference Manual DOWN
45. receipt with direct marketing AVS will appear as described above for credit sale receipts with direct marketing and AVS with the following differences 1 The first printed line indicating the transaction type will now say ticket only receipt 2 The abbreviated transaction type printed adjacent to the card name will say tkto Authorize Only Swiped An authorize only transaction will obtain an approval and freeze the keyed amount of funds in the customer s account for a period that is usually eight to ten days This transaction only obtains an authorization Funds will not be credited to the merchant s account unless a ticket only see above is performed using the approval code obtained from the authorize only A swiped authorize only is started by pressing OK at the idle prompt followed by 1 CREDIT then 4 AUTHORIZE The remaining prompts will be identical to those for a credit sale with the following exceptions 1 On all screens the top line will display AUTH ONLY 2 The approval message screen will not show the item number Authorize Only Manual Entry A manually entered authorize only is started by pressing OK at the idle prompt followed by 1 CREDIT then 4 AUTHORIZE The remaining prompts will be identical to those for a manually entered credit sale with the following exceptions 1 On all screens the top line will display AUTH ONLY 2 The approval message screen will not show the item number Authoriz
46. sceiesteicsmsahec aoadascotincisetates enciancriaereeanesctdnstdcertaahicouencuesines 6 Hardware PEO EUTES siipi ennnen irea enas eiae aa tear pe cbabeausnelaepteakestabsmelantane 7 EinkPoint9100 Specifications asserena rere i eene eera E EEE ENE EEE a ERE best 14 DOWNLOAD AND ENCRYPTION PROCEDURES ccssssssssssssssssssssssssssssesesessseseseseees 18 Direct Full Download PC to Terminal siccstchcocasnndtccetucsthaicentdapacasabelasseletnutaiabaasaiaccotencszhas 18 Master Session Key Encryption s essseesesesresieseresrssestesisesnestesesesnentnseressestnreresesnentenenesrene 19 DUKPT Key Enerypttoms sss esnie aoet reeet onne aeren e Uge aA i phla ihoa EEE 20 Configuration Parameter Download is ccisaceisssrnsius canst sxebonsg uoriease oeutasharetbaneyenbonsh teebencyec 20 Applc tion WU perade eststesccestss easenedotaeeahqncabonstent bat abvranas eitas re a teen rae eeen E EEA senate 22 DOWNLOAD PARAMETERS AND OPTIONSG ccssssssssssssssssssssssssssssssssssesesesessssssseseees 24 STANDARD TRANSACTIONS cy vissiovsecoicsseveiss lt ossueicassceicsdeteaSansueiacsovshis onsussicedestnteredeesiadenttis 34 Using The Cand REA OR sissies eccrsatedaoasiatineusscenasssyabes eR S EEr aean EEEE EEIE LANTE SESLERE EEE E 35 Wireless Or Dialup Mode sic ccaitstcts dish eneiashaerchatabensiatetbedciencttatbenctshubeautbeteeradtancitahaticbastund 35 Sbanicard Retail Transactions esiisa ireira tonseianerctodcasarbanss EEEE EEVEE EERE EE eean ussie
47. screen 70 9100 Reference Manual TICKET ONLY Enter Order Number optional TICKET ONLY Enter Customer Code optional TICKET ONLY Enter Approval Code TICKET ONLY Enter Invoice Number optional TICKET ONLY Accepted XXXXXX Item nnnn TICKET ONLY Press OK for customer copy conditional 2003 LinkPoint International Inc STANDARD TRANSACTIONS Key in the order number up to 25 alphanumeric characters and press OK Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press OK Key in the approval code 6 alphanumeric previously obtained via voice authorization or through auth only transaction and press OK Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled 71 9100 Reference Manual STANDARD TRANSACTIONS TICKET ONLY The approval message is displayed Press CLR to return to either the idle or transaction menu screen Accepted XXXXXX Ttem nnnn Ticket Only Receip
48. switch inside the terminal may have opened This can happen if someone tried to open up the terminal s case or if the terminal has been dropped The merchant should call the help desk for assistance Transactions take too long to process in wireless mode a Occasionally a transaction may take a couple of minutes to complete This could be due to a temporary fluctuation in the wireless signal If transactions usually take a minute or two the terminal may be in an area with poor wireless coverage See Terminal is not getting a signal above b If the terminal cannot get a better signal there may be a problem with the wireless network in the area in which the terminal is being used The merchant should call the help desk for assistance UNOBTAINABLE CHECK PHONE is displayed during a transaction attempt in dialup mode This means the terminal is not connecting with the modem Power the terminal down and up to reset it If the error persists power the terminal down and up again If it still occurs power the terminal down and momentarily remove the battery Put the battery back and power the terminal up again Note It is normal for this to occur sometimes after a full download UNSUCCESSFUL NO COMMS is displayed during a transaction attempt in wireless mode This means the terminal is not connecting with the modem Power the terminal down and up to reset it If the error persists power the terminal down and up again If it still o
49. terminal software upgrade is performed as follows Press 1 Software Upgrade The following submenu will appear SELECT LOADER 1 ZONTALK 2 SERIAL LOADER Do not choose 1 Zontalk Press 2 Serial Loader The following display will appear 2003 LinkPoint International Inc 182 9100 Reference Manual SPECIAL SETUP FUNCTIONS Upgrade KfmsApIt Upgrade DsApplet Upgrade K78COMLP Upgrade ta78Ink Upgrade GfxApp Upgrade KeyMangr Upgrade NIM Use the down arrow key to scroll down to display more software components Press any selection to download an upgrade of the software component The terminal will display a screen in the following format About to Load Filesystem Press OK to Continue Press OK to confirm and load the software from a PC using a standard loader application Change App Status The second option under software maintenance change app status allows the various application modules applets to be selectively disabled or enabled It is normally not necessary to change these settings Disabling any of the applets will disrupt the operation of the application To verify that all applets are enabled follow this procedure Select option 2 CHANGE APP STATUS from the software maintenance menu The following display will appear 2003 LinkPoint International Inc 183 9100 Reference Manual SPECIAL SETUP FUNCTIONS Disable KfmsApIt Disable DsApplet Disable
50. test is in progress The user is informed that the test passed Press OK to return to the diagnostics menu 177 9100 Reference Manual LOCAL FUNCTIONS OR SERIAL TEST Test Failed Memory Test If a valid response is not received within 10 seconds the test will fail Press OK to return to the diagnostics menu This test performs a series of write and read operations to the application s RAM and checks for heap and stack overflows From the idle prompt the memory test is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 8 MEMORY Display Message MEMORY TEST Please Wait MEMORY TEST Test Passed MEMORY TEST Test Failed reason 2003 LinkPoint International Inc Operator Action The user is informed that the memory test is in progress This should take no longer than 10 seconds The user is informed that the test passed Press OK to return to the menu The user is informed that the test failed The reason could be e Stack overflow e Heap overflow e Write Read failure Press OK to return to the menu 178 9100 Reference Manual Wireless Test LOCAL FUNCTIONS The wireless test displays the LLI and the current received signal strength of the wireless modem This test cannot be performed in dialup mode From the idle prompt the Wireless Test is accessed by pressing the blue F key
51. text BATCH INQUIRY Last Deposit XXXXXXXXXXXXXX 2003 LinkPoint International Inc Operator Action Press the far left hand soft key to contact the host or press the far right hand soft key to exit and return to the batch menu The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING The last deposit message returned from the host will be displayed Press CLR to return to the batch menu screen 134 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS Batch Update This transaction updates the host with any off line transactions in the open batch Note These are not Offline Sales but transactions such as Ticket Only Void and Credit Return that are stored off line in the terminal s batch because they do not need an on line approval A batch update is started by pressing the OK key at the idle prompt followed by 4 BATCH then 3 UPDATE Then follow the remaining prompts shown below Display Message BATCH UPDATE Start Update Yes No BATCH UPDATE various text BATCH UPDATE Completed Ok 2003 LinkPoint International Inc Operator Action Press the far left hand soft key to contact the host or press the far right hand soft key to exit and return the batch menu The terminal displays several messages indicatin
52. the LinkPoint logo To begin any other transaction type such as credit return debit sale EBT cash sale etc it is necessary first to choose the transaction type from the menus as explained later in this manual The merchant Zontalk files have a field that allows the default card swiped transaction type to be changed from on line credit sale to debit sale or to EBT food sale depending on the special requirements of the merchant The Keypad and Key Functions Transactions are performed via the terminal s keypad See Figure 9 The keypad allows the user to select transaction types and information Figure 9 As Figure 9 illustrates the LinkPoint 9100 terminal keypad has 20 keys that can be used to select numbers or letters choose functions or enter data During transactions the number keys and the yellow soft keys are used to respond to prompts or to enter alphanumeric data In addition to the 20 keys the terminal also has an on off button in the upper right corner To turn on the terminal this button is pressed momentarily To turn off the terminal this button is depressed and held down for about seven seconds until the display goes blank The keypad is used for data input operations in the following ways e To access the transaction and batch main menu from the idle prompt any one of several keys can be pressed including the green OK key the red C key or the orange CLR key e To scroll through menus the up
53. then 1 PRINTER then 1 ON OFF Then follow the prompts shown below Display Message Operator Action Press the far left soft key to change the status PRINTER of the printer Mode Off Press the far right hand soft key to keep the current setting Change Yes PRINTER Mode On Change Yes conditional 2003 LinkPoint International Inc 152 9100 Reference Manual LOCAL FUNCTIONS PRINTER The confirmation message will be displayed before returning to the menus Change Confirmed The number of copies of the customer s receipt printed at the end of a transaction is configurable A value of zero will not print a customer receipt The maximum number of customer copies is 9 The merchant s receipt is always printed unless the printer is disabled From the idle prompt receipt is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 1 PRINTER then 2 RECEIPT Then follow the prompts shown below Display Message RECEIPT COPIES Current 1 Change Yes No RECEIPT COPIES Operator Action The current customer receipt copies setting is displayed Press the far left hand soft key to change the current setting Press the far right hand soft key or the CLR key to leave the setting unchanged and return to the menus Enter the number of customer receipt
54. this screen Batch will appear Press the far left soft key to print report on transactions in the offline batch only conditional Press the far right soft key to print report on transactions except the offline batch transactions TXN DETAIL This display will appear while the report is prine printing The details report menu will then PRGN reappear Press CLR to exit Please Wait conditional 2003 LinkPoint International Inc 122 9100 Reference Manual REPORTS The transaction detail report will look like this TXN DETAIL REPORT ed EYypS Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom header lines max 6 NOP WNE Merch ID xxxxxxxXxXXXXXXXXX Term ID xxxx Date mm dd yy Time hh mmP Merchant ID Terminal ID and Item Report date amp time CREDIT TRANSACTIONS Category Item nnn VISA SALE SWIPED i Ac XXXXXXXXXXXXXXXXXXX mm yy Order Number XXXXXXXXXXXXXXXXXXXXXXXXX Item card type amp entry method Account number and expiry date Order Number Invoice xXXXXXXXX OpID nnnn bate mmidd Ti he nmE Invoice number operator id T YY S ga Transaction date amp time Resp XXXXXXXXXXXXXXXX Host response Amount Tax SXXXXXX XX SXXXXXX XX Purchase amount optional tax TOTAL xxxxxxX XX Optional total DEBIT TRANSACTIONS Category Ite
55. to be entered during manual entry transactions provides an extra level of fraud protection For Visa this number is called the CVV2 For MasterCard it is the CVC2 and for AMEX it is the CID number Display Message Operator Action If prompted key in the merchant password 1 PDE OALE 6 digits and press OK Enter Password optional CREDIT SALE Key the cardholder s account number max 19 digits and press OK Swipe Card or Key Account CREDIT SALE oe Enter Expiry press OK Date MMYY CREDIT SALE D A 3 digit Visa CVV2 number and Enter 3 Digit CVV2 Number optional 2003 LinkPoint International Inc 45 9100 Reference Manual STANDARD TRANSACTIONS OR Key in the 4 digit AMEX CID number and CREDIT ALE press OK Enter 4 Digit CID Number optional OR CREDIT SALE Key in the 3 digit MasterCard CVC2 number vo and press OK Enter 3 Digit CVC2 Number optional CREDIT SALE Press the far left soft key under YES if the order was received by phone or press the far Phone Order right key under NO if it was not Transaction Yes No CREDIT SALE This message is displayed for two seconds If the card is present the user should obtain an Make Imprint imprint with a manual imprinter If Card Is Present conditional CREDIT SALE Key in the operator ID and press OK or simply pre
56. transactions will be uploaded to the dial up host Once a transaction has been successfully uploaded the transaction is deleted from the offline batch If a transaction is declined the transaction will remain in the offline batch until it is either successfully uploaded or manually deleted As noted above offlines that are repeatedly declined must be deleted from the offline batch 2003 LinkPoint International Inc 104 9100 Reference Manual OFFLINE TRANSACTIONS An offline upload is started by pressing OK at the idle prompt followed by 4 BATCH then 4 UPLOAD When the display prompts 1 ALL TXNS or 2 SINGLE TXN the operator can make the desired selection If 1 ALL TXNS is selected the operator then presses the left most soft key under YES to start the upload If 2 SINGLE TXN is selected the display will prompt for the offline item number When the correct transaction is displayed the operator presses OK Additional transaction information will be displayed card type account number expiration date and method of entry swiped or keyed If the operator presses OK again the offline transaction will be sent to the processing network for approval When offline sales are uploaded a report will print out as shown below If 1 ALL TXNS was selected the terminal will re dial the processing network for an individual approval for each offline transaction 2003 LinkPoint International Inc 105 9100 Reference Manu
57. will erase the old application and the encryption keys before it loads the new application TERMINAL DISPLAY OPERATOR ACTION IDLE PROMPT POWER THE TERMINAL DOWN POWER THE TERMINAL BACK UP WHILE HOLDING DOWN THE 1 KEY BOOT V3 11 K78 204 ENTER SECURITY CODE KEY 411412 PRESS OK KEY BOOT V3 11 S1 NEXT MENU 1 LOAD CONFIG 2 BOOTLOADER 3 REBOOT SELECT OPTION PRESS 2 KEY 1 LOAD AT 19200 2 LOAD AT 38400 LOAD AT 19200 IN S SECONDS PRESS 1 KEY WAITING SECONDS WAITING FOR DOWNLOAD PLUG THE DOWNLOAD CABLE INTO THE RS 232 PORT ON THE BACK OF EACH TERMINAL AND INTO PORT ON THE MULTIPLE DOWNLOAD BRUMBY BOX OR INTO COM PORT ON PC PLUG A CHARGER INTO EACH TERMINAL START DOWNLOAD ON PC AS FOLLOWS 2003 LinkPoint International Inc 18 9100 Reference Manual DOWNLOAD AND ENCRYPTION PROCEDURES DLL PC DISPLAY ACTION PC DISPLAY GO INTO DOS MODE ON THE DOWNLOAD PC AND CHANGE DIRECTORIES TO THE 9100 APPLICATION TO BE DOWNLOADED TYPE NAME OF DLL BATCH FILE ON THE PC AND ENTER VARIOUS INFORMATION DISPLAYED ON DLL PC PRESS ANY KEY TO CONTINUE PRESS ENTER ON THE PC WAIT UNTIL DOWNLOAD STARTS THIS MAY TAKE A COUPLE OF MINUTES DOWNLOADING APPMAN HEX ETC WAIT UNTIL THE PC PROMPTS FOR SERIAL NUMBER ENTER SERIAL NUMBER FOR CHANNEL ON THE PC TYPE THE SERIAL NUMBER FROM THE LABEL ON THE BACK OF THE TERMINAL AND PRESS ENTER ON THE PC WAIT FOR DLL TO CONTINUE DLL CONTINUES WAIT
58. 0 supports up to four SAM smart card modules as well as a full sized customer smart card The RS 232 Interface An RS 232 interface on the back of the terminal allows it to be direct downloaded It also allows the terminal to connect to peripherals such as barcode readers check readers etc 2003 LinkPoint International Inc 13 9100 Reference Manual GENERAL FEATURES LinkPoint 9100 Specifications Accessories Available Battery Battery Charger Card Reader Communications Module Spare battery pack leather case car charger Single removable rechargeable battery pack which contains four nickel metal hydride cells Battery pack has 4 8 volts 1300 mAH nominal A fully charged and conditioned battery will perform at least 80 transactions run one right after the other and may perform as many as 120 The lithium backup battery protects stored software and data for a minimum of 3 years Operates at 110 volts and 60 Hz Charging time of a discharged battery is approximately four hours under normal conditions Fast charging lasts about 2 5 hours and takes the battery to about 80 percent of capacity After this slow charging takes an additional 1 5 hours to bring the battery to 100 percent Optional car charger is available Track 1 and track 2 bi directional ISO 7811 magnetic stripe card reader Both tracks are read simultaneously but only track 2 data are sent to the processing host in the FDC Omaha application
59. 003 LinkPoint International Inc 11 9100 Reference Manual GENERAL FEATURES The Battery The main nickel metal hydride battery in the terminal is located above the printer inside the printer module The battery can be accessed by opening a quick release door on the right side of the terminal This door is located below the telephone jack and the charger port The battery has a tag on the end which can be used to pull it out If the battery must be replaced always turn off the terminal before removing the battery Removing the battery while the terminal is on can cause a programming error that will render the terminal inoperable The main battery has a unique cartridge design consisting of a sealed unit containing four AA sized nickel metal hydride cells The nominal battery pack voltage is 4 8 volts but the actual voltage ranges from about 5 5 volts maximum down to 4 0 volts when the battery is completely discharged The battery pack has a total capacity of 1450 mAh The battery pack contains a polyswitch that provides short circuit and over current protection for the battery Once the short circuit or over current condition has ended the polyswitch will reconnect but the battery will lose some of its efficiency if this happens A battery icon in the upper right corner indicates the approximate state of charge of the nickel metal hydride battery This icon consists of a rectangle with up to three black bars in it Three bars
60. 100 Reference Manual EBT Cash Sale Receipt EBT CASH RECEIPT Custom Custom Custom Custom Custom Custom Header Header Header Header Header Header Line Line Line Line Line NOB WNE Line Merch ID xxxxxxxXXXXXXXXXX Term ID xxxx Op ID xxxx Item xxx i ACCt XXXXXXXXXXXXXXXYYYY Exp mm yy CASH BAL XXXXXX XX XXX XXX XX Custom Agreement Linel Custom Agreement Line2 Custom Agreement Line3 Custom Agreement Line4 Custom Custom Custom Custom Date mm dd yy Trailer Trailer Trailer Trailer Time Line Line Line Line BWDNH ER Response AUTH TKT XXXXXX hh mmP STANDARD TRANSACTIONS Transaction type Custom header lines max 6 Merchant ID Terminal ID and Item Operator id Card number Cash amount Expiry Date if any Remaining EBT Balance as contained in response Custom agreement lines max 4 Custom trailer lines max 4 Transaction date amp time Host Response text Note that the merchant copy of the receipt will display the entire PAN 2003 LinkPoint International Inc 101 9100 Reference Manual STANDARD TRANSACTIONS EBT Cash Balance EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT Use an EBT cash balance inquiry to obtain the cash balance on the customer s account An EBT cash balanc
61. 1690 61700 61711 61720 61730 ields Visa and Visa purchase and fleet card ranges and related fields eo AMEX 34 card range and related fields AMEX 37 card range and related fields Discover Novus card range and related fields JCB card range and related fields Diners Club card range and related fields Carte Blanche card range and related fields JAL card ranges and related fields FDC test card range and related fields Unknown card range and related fields allows addition of one card type such as a private label card NOTE The application also allows for addition of 16 new card types in the future although these are not currently defined in the TDF 2003 LinkPoint International Inc 33 9100 Reference Manual STANDARD TRANSACTIONS STANDARD TRANSACTIONS The LinkPoint 9100 uses transaction menus instead of transaction keys This makes operating the terminal simple intuitive and user friendly The main transaction menu can be accessed from the idle prompt or the LinkPoint logo simply by pressing either OK C or CLR The main menu consists of the submenu options 1 Credit 2 Debit 3 EBT and 4 Batch Each of these submenus can be accessed by pressing the corresponding number on the keypad Alternatively the operator can use the up or down arrow key to scroll until the desired option is highlighted then press OK Each of these submenus can also be accessed from
62. ACTION FROM THE IDLE PROMPT Press 1 for Credit Menu then press 4 for Authorize STANDARD TRANSACTIONS STEPS TO COMPLETE THE TRANSACTION Swipe card or key account number amp exp date manually Remaining prompts will be same as those for a sale If you want to charge the customer s account you must perform a Ticket Only within about 8 days and use the approval you received from the Authorize Only transaction TICKET ONLY SALE Perform this transaction after getting a voice approval for a sale or if you wish to charge an account after an Authorize Only Press 1 for Credit Menu then press 5 for Ticket Swipe card or key account number amp exp date manually Remaining prompts will be same as those for a sale except that the terminal will also prompt for an approval code at this prompt enter the code you received from the voice approval center or from the Authorize Only transaction For a manually entered Ticket Only the terminal will also prompt for AVS Response Code AVS ACI and AVS TID key these from the Authorize Only receipt If this information is not known press OK to bypass each of these prompts PRE SALE This is not a sale perform this function only if you want to give the customer a receipt so that he can write a tip amount A credit sale must still be performed after this to actually charge the customer Press 1 for Credit Menu then press 6 for Pre Sale Enter the b
63. AD Display Message Operator Action KEYBOARD TEST User is prompted to press a key Press a key Press any key except OK For example if the 4 key is pressed the display shown below will appear KEYBOARD TEST Key name is displayed on the screen until the g next key is pressed The OK key will end the Press A key test and return the terminal to the diagnostics menu FOUR KEY 2003 LinkPoint International Inc 175 9100 Reference Manual LOCAL FUNCTIONS Card Swipe Card Reader Test The card reader test allows the user to select either track 1 or track 2 to test waits for a card swipe and displays the data from the track on the card From the idle prompt card swipe is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 5 CARD SWIPE Display Message Operator Action CARD READER The user is prompted to select the track to test 1 Track 1 2 Track 2 Press CLR to return to the menu CARD READER The user is prompted to swipe a card with data Track x Test on the selected track Swipe Card Track X Data If a card swipe is detected and data from the r relevant track are read then the track SARRERA RERE ES information will be displayed XXXXXXXXXXXXXX XXXXXXXXXXXXX gt Press OK to return to the diagnostics menu Dialer Test This test attempts to obtain a connection with the transaction authorization hos
64. ARD can each be globally enabled or disabled for all credit card transactions via terminal Setup The customer code field for MasterCard and Visa purchasing card transactions allows for entry of a maximum of 17 alphanumeric characters This field is separate from the order number field Merchant ID can be changed either in the merchant s Zontalk file or locally in Setup The application does not allow the merchant ID to be changed when an open batch is present in the terminal Additionally the merchant ID is protected from unauthorized changes in setup by means of a secret code This is a variable code that is date dependent and is created by a password generator The code can be obtained only from the service provider Invalid batch sequence errors are resolved via the merchant calling his service provider help desk Hardware Features The primary hardware components of the LinkPoint 9100 terminal are the display panel the card reader the keypad the battery the thermal printer the smart card reader and an RS 232 interface Their respective features are detailed below in the description of each component 2003 LinkPoint International Inc 7 9100 Reference Manual GENERAL FEATURES The Display Panel During normal operation the LinkPoint 9100 graphics display has a 14 character by 4 line text display see Figure 6 Each single character is 9 pixels wide by 16 pixels high When required a font allowing 16 or 20 charact
65. C is not pressed Using The Card Reader 1 Check the display for the LinkPoint logo or the SWIPE CARD idle prompt If it is not displayed press the red C key to return to the idle prompt 2 For a card swiped online credit sale simply swipe the card at the idle prompt For other transactions initiate the correct transaction type as indicated above 3 When the terminal prompts Swipe Card or Key Account insert the credit or debit card into the rear of the card reader slot with the magnetic stripe facing up and away from the keypad see Figure 8 4 Slide the card through the slot without stopping If the terminal displays BAD CARD SWIPE press CLR Check the position of the magnetic stripe and slide the card through the slot again If the BAD CARD SWIPE message persists the card may be damaged At the prompt SWIPE CARD OR KEY ACCOUNT type the account number directly on the keypad press OK and follow the remaining prompts for a manually entered transaction Note If all card swipe attempts get the BAD CARD SWIPE message the card reader may need cleaning Card reader cleaners can be purchased at office supply stores for this purpose 5 Complete the transaction by following the display messages Wireless or Dialup Mode Before performing transactions the operator must first choose the mode wireless or phone in which the transactions will be done Please see the section in this manual entitled Local Functions fo
66. CTIONS Comms Setup This Setup menu will allow the configuration of the communications parameters for 1 Communications type i e set to dialup mode or wireless mode 2 Wireless communication parameters 3 Dialup communication parameters 4 Configuration host communication parameters 5 Dial prefix for all dialup communications transaction settlement and configuration Communications Type This allows selection of wireless or dialup mode From the idle prompt communications type is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 1 COMMS TYPE Then follow the prompts shown below Display Message Operator Action Press the far left hand soft key to switch COMMS TYPE communications method to the Motient Phone wireless mode P Change 7 Press the far right key or the CLR key to Yes No leave the status unchanged and return to the menus COMMS TYPE Press the far left hand soft key to switch Wireless communications method to the PSTN dialup Change peo Yes No Press the far right or the CLR key to leave the status unchanged and return to the menus COMMS TYPE If changing from wireless to dial up mode this screen will be displayed during the wireless Please Wait disconnection Disconnecting 2003 LinkPoint International Inc 156 9100 Reference Manual COMMS TYPE Change Confirmed
67. D AND ENCRYPTION PROCEDURES IS NOT ENABLED EDIT OK ENCRYPTION 1 DUKPT 2 MASTER SESS 3 CHECK MASTER SESSION 1 MKIXOR 2 MASTER KEY 3 WORKING KEY IDLE PROMPT PRESS EDIT KEY PRESS 2 KEY MASTER SESS PRESS 1 KEY MKIXOR AND DOWNLOAD THE KEY VIA SECURE KEYLOADER PC OR PRESS 2 KEY MASTER KEY AND ENTER THE THREE KEY PARTS MANUALLY VERIFY THE CHECKSUM PRESS THE OK KEY PRESS 3 KEY WORKING KEY AND ENTER THE WORKING KEY MANUALLY VERIFY THE CHECKSUM PRESS THE OK KEY POWER THE TERMINAL DOWN The terminal must be powered down after this procedure to exit the application manager DUKPT Key Encryption DISPLAY ACTION IDLE PROMPT POWER THE TERMINAL DOWN IDLE PROMPT APPMAN V2 13C 1 TERMINAL SETUP 2 S W MAINTENANCE 3 APPLICATION SETUP 4 VERSION NUMBERS APPLICATION SETUP 1 FILE SYSTEM 2 SRVTRN78LINKPOINT 3 KEY MANAGEMENT ENCRYPTION IS NOT ENABLED EDIT OK ENCRYPTION 1 DUKPT 2 MASTER SESS 3 CHECK POWER THE TERMINAL BACK UP WHILE HOLDING DOWN THE ORANGE CLR KEY PRESS THE BLUE F KEY PRESS 3 KEY APPLICATION SETUP PRESS 3 KEY KEY MANAGEMENT PRESS EDIT KEY PRESS 1 KEY DUKPT AND DOWNLOAD THE KEY VIA SECURE KEYLOADER PC The terminal must be powered down after this procedure to exit the application manager Configuration Parameter Download This loads the merchant parameters such as business name and merchant ID into terminal This download requires a PC with Zontalk that ha
68. EY HOST PHONE IF NECESSARY PRESS YES KEY AND ENTER CORRECT ZONTALK PHONE NUMBER PRESS OK KEY OR PRESS NO KEY IF CORRECT PRESS ORANGE CLR KEY TWICE TO RETURN TO SETUP MENU PRESS 6 KEY APP UPGRADE PRESS YES KEY TO START IF PERFORMING A REMOTE DIAL UP DOWNLOAD WAIT FOR DOWNLOAD TO START OR IF PERFORMING A DIRECT PC TO TERMINAL DOWNLOAD PRESS THE 0 KEY AT THIS PROMPT THEN WAIT FOR THE DOWNLOAD TO START WAIT FOR DOWNLOAD TO COMPLETE Notes After a brief initial download of the master download file the terminal will dial Zontalk again for each applet that needs to be loaded If the terminal already has all the latest versions of applets the terminal will not dial Zontalk again after the initial download Wait until the terminal has finished loading all applets When it is finished it will automatically reboot and return to the idle prompt Perform a configuration load to reload the merchant parameters 2003 LinkPoint International Inc 23 9100 Reference Manual DOWNLOAD PARAMETERS AND OPTIONS DOWNLOAD PARAMETERS AND OPTIONS Download parameters are used for programming or updating a terminal s profile These parameters may be added or modified through the standard Zontalk Edit procedures As mentioned in the previous section merchant specific information may be downloaded remotely into the terminal by means of a configuration download The following list contains the avail
69. GEN on the special menu When a special test application is loaded into the terminal this function will fill the batch with test transactions so that the operation of the terminal can be tested with a maximum batch This allows testing at maximum batch size without first having to enter 300 transactions one by one However transaction generator will only work when the special test version of software is loaded into the terminal With the regular production version of software in the terminal the application will not respond when 7 TXN GEN is pressed Exit Special Setup To exit the special setup menu press CLR or C while the special main menu is displayed The terminal will display SPECIAL SETUP TRANSACTION CANCELLED Press CLR or C again and the terminal will return to the CREDIT SALE menu 2003 LinkPoint International Inc 189 9100 Reference Manual For example key 7001 and OK to view the primary authorization phone number in Field APPENDIX TROUBLESHOOTING GUIDELINES APPENDIX TROUBLESHOOTING GUIDELINES Normally there will be no problems using the LinkPoint 9100 terminal However on the rare occasions when problems or questions do arise this guide can be used to find a quick answer The questions problems described below are listed in alphabetical order For each one first try the solution in point a If this doesn t work go to point b and so on APPLICATION ERROR appears on the display follow
70. HEAP USE pea StackUse HeapUse Reset CDS Reset CDS is accessed by pressing 5 RESET CDS on the special menu Caution This operation will delete all merchant parameters in the terminal and reset them to the generic default parameters Reset CDS performs essentially the same function as Delete Parameters above When RESET CDS is selected the following display will appear Display Message Operator Action Rebooting The parameters will be deleted and the terminal will reboot to the idle prompt The terminal is now reset to the generic default parameters A configuration load must now be performed to re load the merchant parameters 2003 LinkPoint International Inc 188 9100 Reference Manual SPECIAL SETUP FUNCTIONS Read CDS Read CDS is accessed by pressing 6 READ CDS on the special menu This allows the operator to view the current value in any Zontalk field in the terminal s memory When READ CDS is selected the following display will appear Display Message Operator Action READ CDS TABLE Key the number of the Zontalk field to be Key Table ID viewed and press OK 7001 READ CDS TABLE In this example the primary auth phone Key Table ID number is displayed 7001 Press CLR to return to the special menu 18002289074 Transaction Generator Transaction Generator is accessed by pressing 7 TXN
71. ING and DISCONNECTING 2003 LinkPoint International Inc 138 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS BATCH UPLOAD Press CLR to return to the batch menu screen Upload Ended Approved XXX Declined XXX Not compl xxx The results of the upload will be printed on the upload report 2003 LinkPoint International Inc 139 9100 Reference Manual LOCAL FUNCTIONS LOCAL FUNCTIONS In addition to Reviews Reports and Reprints described earlier in this manual there are a number of other local functions All of these are accessed by pressing the blue F key then scrolling through the admin menu These functions include response view last responses batch setup date and time password demo mode and diagnostics Each of these functions is summarized in the table below then explained in detail in the sections that follow the table Table of Local Functions General Instructions To access the administrative functions press the blue F key To choose a menu option either press the number of that option OR scroll with the up or down arrow key until the option is highlighted in reverse text Then press the green OK key to select it Make further selections from the sub menus using the same method Ifa password is requested the default password is 1 2 3 4 If merchant has changed the password and does not remember new password see instructions at end of table
72. International Inc 50 9100 Reference Manual STANDARD TRANSACTIONS OR CREDIT SALE Key in the 4 digit AMEX CID number and Enter 4 Digit press OK CID Number optional OR CREDIT SALE Key in the 3 digit MasterCard CVC2 number Enter 3 Digit and press OK CVC2 Number optional CREDIT SALE Press the far left soft key under Yes if the order was received by phone or press the far right Phone Order key under No if it was not Transaction Yes No This message is displayed for two seconds If CREDIT ee the card is present the user should obtain an Make Imprint imprint with a manual imprinter EE Card Is Present CREDIT SALE Key in the operator id and press OK or Enter Ope rator simply press OK to skip this input Id optional 2003 LinkPoint International Inc 51 9100 Reference Manual STANDARD TRANSACTIONS CREDIT SALE Enter Sale Amount 50 00 CREDIT SALE Enter Tax Amount 0 00 CREDIT SALE Enter TIP Amount optional CREDIT SALE Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX CREDIT SALE Enter AVS Address optional CREDIT SALE Enter AVS ZIP Code optional 2003 LinkPoint International Inc Key in the amount of the sale max 7 digits without the decimal point the
73. K78COMLP Disable ta78 Ink Disable GfxApp Disable KeyMangr Disable NIM You can scroll down to display more software components If any software component displays ENABLE plus the name of the component this indicates it is currently disabled Press the number of that component to re enable it Before exiting this menu make sure all the components display DISABLE plus the component names This indicates they are all currently enabled Application Setup When application setup is selected from the AppMan menu the following submenu will appear 1 FILESYSTEM 2 SRVTRN78LINKPOINT 3 KEY MANAGEMENT The first option FILE SYSTEM re formats all data and should normally never be used It is intended for use only by software development engineers The second option SRVTRN78LINKPOINT is also for use only by software engineers The third option KEY MANAGEMENT allows the terminal s internal PIN pad to be encrypted For instructions on how to do this see the section in this manual entitled Download and Encryption Procedures Version Numbers Name and Function of Each Applet When VERSION NUMBERS option is selected from the AppMan menu a list of the various application applets with their respective version numbers will appear The following list is only an example The actual version numbers will vary depending on the software release Press the down arrow key to see additional version numbers 2003 LinkPoint I
74. LOAD AND ENCRYPTION PROCEDURES DOWNLOAD AND ENCRYPTION PROCEDURES If the terminal does not have an application already loaded into it the application can only be downloaded by means of a direct PC to terminal download as described below Once an application has been direct downloaded and the terminal has been deployed the application can be upgraded remotely via a dial up telephone connection This means that application modules applets can be replaced with newer versions by means of a remote download Additionally a configuration parameter download can be performed remotely After a direct full download has been performed the terminal should be encrypted and then given a configuration download to load the merchant specific parameters If this last step is not performed the terminal will still have the default test parameters that are loaded into its memory as part of the direct full download the terminal will appear to be functional but it will not be able to perform live transactions until it has been downloaded with the merchant s parameters including merchant ID number The procedures below are described in the order they would normally be performed 1 direct full download 2 encryption Master Session and DUKPT 3 configuration download Additionally for software upgrades after the terminal has been deployed the application upgrade is described Direct Full Download PC to Terminal Caution This procedure
75. LinkPoint 9100 REFERENCE MANUAL gt LinkPoint linkpoint com LinkPoint 9100 Software Version 1 05 Reference Manual Version 1 4 1103 LinkPoint 9100 Reference Manual FDC Omaha Retail Application LP9100 Software Version 1 05 Reference Manual Version 1 4 LinkPoint International Inc 6101 Condor Drive Moorpark CA 93021 www linkpoint com Printed in the United States of America Copyright 2003 LinkPoint International Inc All rights reserved Under the copyright laws no part of this publication may be distributed stored in a retrieval system translated into any language transmitted in any form or by any means without the prior written agreement of LinkPoint International Inc LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein nor for incidental or consequential damages resulting from the performance or use of this product LinkPoint 9100 is a service mark SM of LinkPoint International Inc Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio freq
76. MasterCard Purchase Card so the MasterCard Purchase Card fields can be used as a guide To see the individual fields for all the other card ranges please refer to the Terminal Definition File TDF in Zontalk The only card range fields that should normally be included in the individual merchants Zontalk files are the flags to enable or disable each card type for example see Field 61005 Important Note Except for the receipt header and trailer line fields fields must NOT be left blank in a Zontalk file unless the table below shows that their default value is Blank Including other fields in a Zontalk file and then leaving them blank will cause the terminal to lock up on an Application Error Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE Backlight Enabled Y or N Backlight Timeout Seconds Max 030 255 is ak E 1 Swipe Default Enabled On Idle Y Screen Y or N if set to Y allows a card to be swiped to start a transaction from the idle prompt Swipe Default Txn Tbl Credit sale 2000 for credit sale a from TDF 1102 1106 1107 2000 debit sale 2160 EBT food sale 2340 Determines the type of transaction initiated by a card swipe at the idle prompt Key Clicks Enabled Yes No Y Y or N if enabled keys beep when pressed 1111 S 16 16 Encrypted Session Key debit Blank Hex
77. O Return Transactions RTRN Report Item Detail This prints a detail report of all transactions in the current open batch ordered by Item Number An item detail report is started by pressing the blue F key at the idle prompt followed by 3 REPORT then 1 DETAILS then 1 ITEM NUMBER Then follow the remaining prompts shown below Display Message Operator Action Select Offline If offline transactions are present this screen Batch will appear Press the far left soft key to print a report on transactions in the offline batch only conditional Press the far right soft key to print a report on transactions except the offline batch transactions ITEM DETAIL This display will appear while the report is Report printing The DETAILS REPORT menu will Printing then reappear Press CLR to exit Please Wait conditional 2003 LinkPoint International Inc 118 9100 Reference Manual REPORTS The transaction detail report will look like this ITEM DETAIL REPORT Report type Custom Header Line 1 Custom header lines Custom Header Line 2 max 6 Custom Header Line 3 Custom Header Line 4 Custom Header Line 5 Custom Header Line 6 Merch ID xxxxxxxxXXXXXXXXX Merchant ID i Term ID xxxx Terminal ID and Item Date mm dd yy Time hh mmP Report date amp time Item nnn VISA SALE SWIPED Item card type tran type amp entry method
78. OWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE from E 7102 mee Config 1 PreDial Supported Y or mae fN rT Cate 1 Re dial Attempts 7104 Config 1 Connection Timeout ee Period in Seconds 7201 P 20 Txn 2 Phone Number host 18002289074 secondary authorization phone number o2 Q 1 p xn 2 PreDial Supported YN Y 7203 Txn 2 Re Dial Attempts 1 transaction auth secondary phone re dial attempts 7204 Txn 2 Connection Timeout Period in Seconds secondary auth a i E timeout pecak ae e number SRTA ici i fed oe eee 1 Re Dial Attempts batch en Ea phone re dial attempts Zo Batch 1 Connection Timeout Period in Seconds primary batch connection timeout period 7701 Batch 2 Phone Number batch secondary phone number A inal aa Loe eee 2 Re Dial Attempts batch RAe phone re dial attempts aaa Batch 2 Connection Timeout Period in Seconds secondary batch connection timeout period 9003 Primary Proc Merchant Number 022009001234566 merchant ID number for dial up This is a test number transactions must be changed in the merchant file fee Primary Proc Device ID device ID for dial up transactions as Wireless Proc Merchant Number 022009001234566 merchant ID for wireless This is a test number transactions must be
79. Perform a configuration download to re load the parameters 2003 LinkPoint International Inc 112 9100 Reference Manual REVIEW REVIEW Several local review operations allow the totals and detailed transaction information to be display on the terminal screen for appraisal by the merchant Note After a batch has been successfully closed it can still be viewed in the Reviews until a new batch is started Review Item Number The item number review displays the detailed components of any transaction in the batch An item number review is started by pressing the blue F key at the idle prompt followed by 2 REVIEW then 1 ITEM NUMBER Then follow the remaining prompts shown below Display Message ITEM REVIEW Enter Password optional Select Offline Batch conditional ITEM REVIEW Enter Item optional 2003 LinkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK If offline transactions are present this screen will appear Press the far left soft key under Yes to act on transactions in the offline batch only Press the far right soft key under No to act on transactions except the offline batch transactions Key in the item number of the transaction to review and press OK 113 9100 Reference Manual REVIEW The item number and transaction name are ITEM REVIEW di
80. Phone 11 03 2003 137 Removed XXX from Enter Item Number display 11 03 2003 Copyright 2003 LinkPoint International Inc All rights reserved REVISION HISTORY The following is a revision history of the draft versions not the published version of the LP 9100 manual Manual Number Draft 1 1 June 14 2002 The following changes have been made from the previous draft version 1 0 of this manual Under Download Parameters and Options the descriptions of many of the fields in the table were enhanced or clarified Parameters to be removed and hard coded in the next software release were shaded in gray NOTE These changes have been superseded by the changes in Manual Draft 1 3 please see below for details Under Special Setup Functions various details were added on how to perform a number of these functions A section entitled Revision History was added but this is for internal LinkPoint use only not for inclusion in the published manual Manual Number Draft 1 2 June 20 2002 The following changes have been made from the previous draft version of this manual In Download Parameters and Options a note was added stating Important Note Except for the receipt header and trailer line fields fields must NOT be left blank ina Zontalk file unless the table below shows that their default value is Blank Including other fields in a Zontalk file and then leaving them blank will c
81. Point International Inc 87 9100 Reference Manual STANDARD TRANSACTIONS DEBIT RETURN Amt XXXXXX XX Enter PIN DEBIT RETURN Enter Invoice Number optional DEBIT RETURN AUTH TKT XXXXXX Item nnnn DEBIT RETURN Press OK for customer copy conditional DEBIT RETURN AUTH TKT XXXXXX Item nnnn 2003 LinkPoint International Inc Key in the PIN 4 to 8 digits and then press OK Each digit entered will appears as the symbol Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to transaction menu screen 88 9100 Reference Manual STANDARD TRANSACTIONS ATM Debit Return Receipt DEBIT RETURN Custom Header Custom Header Custom Header Custom Header Custom Header Custom Header Merch ID xxXxxxxXXXXXXXXXX Term ID xxxx Invoice AMOUNT TAX TOTAL Cu Cu Date mm dd yy stom stom stom stom Raannanae XXXXXXXX Op ID xXxxx Acct XXXXXXXXXXXXXXXYVYY Exp mm yy Lin
82. Press the far right hand or the CLR key to leave the status unchanged and exit to the Yes No menus DEMO MODE If there are any transactions in the open batch then this message will be displayed Pressing Tane Pacer OK or CLR will return to the menu Close Batch First conditional 2003 LinkPoint International Inc 172 9100 Reference Manual LOCAL FUNCTIONS If terminal is in Demo Mode DEMO MODE Press the far left hand soft key to exit demo Medex On mode and go to the confirmation screen Change Press the far right hand or the CLR to leave amp Yes No the status unchanged and exit to the menus conditional DEMO MODE The confirmation message will be displayed Exiting before returning to the menus Demo Mode Initializing Diagnostics The diagnostic functions allow testing of the different hardware components of the 9100 terminal Version Name and Number This option will display the terminal s application version name and number From the idle prompt version is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 1 VERSION Display Message Operator Action VERSION Press the OK key to return to the menu LinkPoint Retail App Vn nn 2003 LinkPoint International Inc 173 9100 Reference Manual LOCAL FUNCTIONS Display Test This option will test the 9100 screen by generating visible informat
83. REDIT SALE The swiped card number will appear Press OK to continue Swiped Card Data XXXXXXXXXXXXXX optional 2003 LinkPoint International Inc 42 9100 Reference Manual CREDIT SALE Enter Operator Id optional CREDIT SALE Enter Sale Amount S0700 CREDIT SALE Enter Tax Amount s0 00 optional CREDIT SALE Enter Tip Amount 0 00 optional CREDIT SALE Sale SXXXXX XX Tax SXxXX XX Tip SXXX XX Total SXXXXX XX 2003 LinkPoint International Inc STANDARD TRANSACTIONS Key in the operator ID and press OK or simply press OK to skip this input Key in the amount of the sale max 7 digits without the decimal point then press OK Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or if tax amount is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen 43 9100 Reference Manual STANDARD TRANSACTIONS CREDIT SALE Enter Invoice Number optional CREDIT SALE various text CREDIT SALE AUTH TKT XXXXXX Item nnnn CREDIT SALE Press OK for customer copy conditiona
84. Reset the current batch number used when communicating with the host e Delete all transactions in the current open batch e Delete offline transactions The batch menu will always prompt for a password when the menu option is selected The batch menu is accessed by pressing the blue F key at the idle prompt followed by 5 BATCH Then follow the remaining prompts shown below 2003 LinkPoint International Inc 146 9100 Reference Manual LOCAL FUNCTIONS Display Message Operator Action Key in the merchant password 1 6 digits and BATCH press OK Enter Password Choose the desired batch function 1 BATCH HISTORY 2 NUMBER 3 CLEAR or 4 1 History DELETE OFFLINES Follow the remaining 2 Number prompts shown below for each function 3 Clear Batch History Information on the last five batch closes is available with this local function Data on the most recent batch close will always be displayed first The batch data displayed for each batch are e The batch number e Total close amount e The number of transactions in the batch e The date and time of the batch close Batch history is accessed by pressing the blue F key at the idle prompt followed by 5 BATCH then the password then 1 HISTORY Then follow the remaining prompts shown below Display Message Operator Action The second line will display the batch number PATUT MESTERT and third line the close amount along with t
85. S such as telephones fax machines and computer modems that is on the same line and try again NO RESPONSE FROM HOST is displayed during a transaction attempt The transaction response from the processing network did not get back to the terminal Follow the directions under Terminal is not getting a signal below to make sure the terminal is getting an adequate signal Try the transaction again If this problem persists the merchant should call the help desk At the end of the day the merchant should carefully check the batch close total Sometimes a transaction that gets NO RESPONSE FROM HOST does actually capture at the processing host If the network s batch close total is different from the sum of the receipts or the totals on the local reports the merchant should call the help desk Note that debit and EBT transactions are not included in the close total from the processing network OUT OF NETWORK COVERAGE is displayed during a transaction attempt a The terminal s modem may have temporarily lost its wireless signal Make sure the terminal is held almost vertically and not horizontally Make sure the whip antenna is fully extended Try moving the terminal a few feet or turning it in a different direction to get a better signal For more information about this see Terminal is not getting a signal below b If the problem persists this may mean the terminal is not connecting with the modem Power the terminal down and u
86. SH Enter Cash Amount 0 00 EBT CASH Amt SxxxxxX XX Enter PIN 2003 LinkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK Slide the card through the card reader Manual entry is not allowed Key in the operator ID up to four numeric characters and press OK This is a required prompt for EBT Key in the cash sale amount max 7 digits without the decimal point then press OK Key in the PIN number 4 to 8 digits and then press OK Each digit entered will appears as the symbol 99 9100 Reference Manual STANDARD TRANSACTIONS EBT CASH various text EBT CASH AUTH TKT XXXXXX Ttem nnn EBT CASH Press OK for customer copy conditional EBT CASH AUTH TKT XXXXXX Item nnn 2003 LinkPoint International Inc The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to transaction menu screen 100 9
87. TOTAL XXXXX XX Total Sale amount Custom Agreement Linel Custom Agreement Line2 Custom agreement lines Custom Agreement Line3 i max 4 Custom Agreement Line4 Custom Trailer Line 1 Custom Trailer Line 2 Custom trailer lines Custom Trailer Line 3 max 4 Custom Trailer Line 4 Date mm dd yy Time hh mmP Transaction date amp time n arrim mrzm v7x Note that the merchant copy of the receipt will display the entire PAN 2003 LinkPoint International Inc 86 9100 Reference Manual STANDARD TRANSACTIONS ATM Debit Return This transaction should be performed if it is necessary to refund a debit sale An ATM debit return is started by pressing OK at the idle prompt followed by 2 DEBIT then 2 RETURN Display Message Operator Action DEBIT RETURN If prompted key in the merchant password 1 Enter Password 6 digits and press OK DEBIT RETURN Slide the card through the card reader Swipe Card DEBIT RETURN Key in the operator ID up to four numeric characters and press OK or simply press Enter Operator OK to skip this input Id optional DEBIT RETURN Key in the amount of the return max 7 digits without the decimal point then press OK Enter Sale B DEOR Amount 0 00 DEBIT RETURN Key in the tax amount max 5 digits without the decimal then press OK Enter Tax Amount 0 00 optional 2003 Link
88. Winipacking nS Made ded lhe hi 2 Uploading Offline Transactions eeseeeeees 104 vV View Last Reponse s sessessesessesseseesessesteessesesessese 146 W Oldies iiien reiia i s e A E R 202 205 9100 Reference Manual
89. XXXX ITEM nnnn 2003 LinkPoint International Inc Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press OK Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field Key in the approval code 6 alphanumeric previously obtained via voice authorization or through auth only transaction and press OK The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to either the idle or transaction menu screen 68 9100 Reference Manual STANDARD TRANSACTIONS Ticket Only Manual Entry A manually entered ticket only is started by pressing OK at the idle prompt followed by 1 CREDIT then 5 TICKET Then follow the prompts shown below Display Message Operator Action If prompted key in the merchant password 1 Ce aes 6 digits and press OK Enter Password optional TICKET ONLY Key the cardholder s account number and press OK Swipe Card or Key Account TICKET ONLY Key in the four digit expiration date using two digits for the month and two for the year Enter Ex
90. Yes No Press NO to exit or YES to change the current mode The transaction type will appear on the top line XXXXXXXXXXXXX XXXXXXXXXXXXXX The confirmation message will be displayed before returning to the menus Change Confirmed The transaction type will appear on the top line XXXXXXXXXXXXX 2003 LinkPoint International Inc 166 9100 Reference Manual LOCAL FUNCTIONS Key Management The key management function changes the key management type between Master Session and DUKPT From the idle prompt key management is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 9 KEY MGMT The remaining prompt is as shown below Display Message Operator Action TTTTTTTTT will be Master Session DUKPT Key Mgmnt Type A ee dH Be el Press the left hand soft key under Toggle Togale Enter change the type or to Press the right hand soft key under Enter to set the type and return to the Setup menu Press CLR to return to the Setup menu Merchant ID The merchant ID setup function allows the merchant to change the merchant ID of the terminal The merchant ID cannot be changed while there are transactions in the wireless dialup or offline batch If transactions are present a screen will appear warning the operator to close the batch During the process to change the merchant ID a secret code will be requested This
91. a Display EPROM File Downloaded feature to establish the minimum amount of cash back allowed by the merchant A monetary transaction used to summarize the day s transactions for electronic deposit to the merchant s bank account The batch was sent to the processing host computer If the close message is Closed OK the close occurred with no problems If the close message is Invalid the batch contained one or more invalid transactions that were rejected by the host but the other transactions closed successfully In this case the merchant should call the help desk See below under Invalid If the close message is Force the batch closed for a different amount than the amount in the terminal s memory The merchant should call the help desk See below under Force Central Processing Unit The brain of the computer or terminal that controls either directly or indirectly every function and device associated with the computer or terminal A number used by merchants to identify themselves to the host computer at their bank or financial institution Information prepared in a particular format for use by the terminal or host computer for a specific transaction or operation The small screen on the terminal that displays messages to guide users through different operations and to alert users when errors or problems occur Erasable Programmable Read Only Memory A type of memory chip permanen
92. able Zontalk parameters sometimes referred to as memory locations for the FDC Omaha Retail application The table is organized into five columns Parameter has the Terminal Definition File TDF field number If a parameter field number is in bold type in the table below this means it should probably be included in the individual merchants Zontalk files Other fields which normally have the same value regardless of the individual merchant should probably not be included in the Zontalk files because they would confuse the order processing personnel who have to build these files These fields are shown in normal text not bold type in the tables below An example of a field that would not need to be included in the individual files would be 1107 Swipe Default Enabled on Idle Screen because all merchants normally want to be able to swipe a card at the idle prompt If a merchant does have an unusual need that requires changing one of these fields it can always be added to the merchant s Zontalk file Field Type indicates whether the field is numeric question phone etc according to the Field Type Codes shown below N numeric Q question Y or N P phone number field 0 9 A Z semicolon comma and space X alphanumeric B binary 0 no 1 yes S custom characters for example hexadecimal only Field Length indicates the allowed number of characters If the number is followed by a
93. al TICKET ONLY Enter Tip Amount 0 00 optional TICKET ONLY Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX conditional 2003 LinkPoint International Inc STANDARD TRANSACTIONS This message is displayed for two seconds If the card is present the user should obtain an imprint with a manual imprinter Key in the operator ID up to four numeric characters and press OK or simply press OK to skip this input Key in the amount maximum 7 digits of the sale without the decimal point then press OK Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or the tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen 75 9100 Reference Manual STANDARD TRANSACTIONS TICKET ONLY Enter AVS Response Code TICKET ONLY Enter AVS ACI TICKET ONLY Enter AVS TID TICKET ONLY Enter Order Number TICKET ONLY Enter Customer Code TICKET ONLY Enter Invoice Number optional 2003 LinkPoint International Inc Key in the previously obtained AVS response code one alphanumeric character and press OK Key in the one
94. al GENERAL FEATURES The Thermal Printer The thermal printer is contained in a module that is attached to the bottom of the terminal The printer uses standard financial quality thermal paper The paper is 2 and one fourth inches wide and can be up to one and seven eighths inches in diameter when the large printer door is used please see Installation earlier in this manual The printer prints eight lines per second and has a clam shell design for quick and easy paper replacement see Installation for detailed instructions about replacing the paper The rectangular space on the front of the printer module has the LinkPoint International logo but this space is slightly recessed so that a sticker with a custom logo can be placed on top of the LinkPoint logo if desired The printer can be disabled or enabled via either Zontalk or local Setup in the terminal The number of customer copies of the receipt can also be set in Zontalk or Setup to as few as zero or as many as nine copies Customer copies mask all but the last four digits of the account number and do not print the expiration date in accordance with new regulations in California and several other states Additionally only the merchant copy has a signature line the customer copy does not The Smart Card Reader The smart card reader is an optional feature When present it is located on the right side of the terminal near the top of the unit The LinkPoint 910
95. al OFFLINE TRANSACTIONS Upload Offline Transactions Report The offline upload transactions report will look like this OFFLINE UPLOAD REpOrL VRS REPORT Custom Header Line 1 Custom header lines Custom Header Line 2 max 6 Custom Header Line 3 Custom Header Line 4 Custom Header Line 5 Custom Header Line 6 Merch ID XXXXXXXXXXXXXXXX i Merchant ID Term ID xxxx Terminal ID and Item Date mm dd yy Time hh mmP Report date amp time Item nnn VISA SALE SWIPED i Item card type amp entry method i AC XXXXXXXXXXXXXXXXXXX mm yy l Account number and expiry date Invoice xxxxxXxxx OpID nnnn i Invoice number operator id Date mm dd yy Time hh mmP Transaction date amp time Resp XXXXXXXXXXXXXXXX Host response Amount Tax i i SxxxXXXX XxX SXXXXXX XX Purchase amount optional tax TOTAL xxxxxx XX i Optional total i Item nnn VISA SALE SWIPED Item card type i AC XXXXXXXXXXXXXXXXXXX mm yy Account number i Invoiced xxxxxxxx OpID nnnn i Invoice number operator id Date mm dd yy Time hh mmP Transaction date amp time Resp XXXXXXXXXXXXXXXX Host response Amount Tax i SXXXXXX XX SXXXXKK KX Purchase amount optional tax amt TOTAL xxxxxx xx Optional total a ee Ne A anata End of report marker For more information about uploading offline sales please see the section in this manual entitled Offline Batch Upload 2003 LinkPoint International
96. ale from the menus by pressing OK at the idle prompt followed by 1 CREDIT then 1 SALE then 1 ONLINE Then follow the remaining prompts shown below Display Message Operator Action CREDIT SALE If prompted key in the merchant password 1 Enter Password 6 digits and press OK optional CREDIT SALE Slide the card through the card reader Swipe Card or Key Account CREDIT SALE Key the last 4 digits of the account and press Enter Last 4 oe Digits optional CREDIT SALE The swiped card number will appear Press Swiped Card OK to continue Data XXXXXXXXXXXXXX optional 2003 LinkPoint International Inc 56 9100 Reference Manual CREDIT SALE Enter Operator Id optional CREDIT SALE Enter Sale Amount 0 00 CREDIT SALE Enter Tax Amount 0 00 optional CREDIT SALE Enter Tip Amount 0 00 optional CREDIT SALE Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX optional conditional CREDIT SALE Enter Customer Code optional 2003 LinkPoint International Inc STANDARD TRANSACTIONS Key in the operator id up to 4 numeric characters and press OK or simply press OK to skip this input Key in the amount max 7 digits of the sale without the decimal point then press OK Key in the
97. ale is started by pressing OK at the idle prompt followed by 1 CREDIT then 1 SALE then 2 OFFLINE The remaining prompts will be identical to those for online credit card sales with the following exceptions 1 The transaction displays will show OFFLINE SALE at the top 2 Receipts will not print an approval code since no approval has been obtained at the time of sale If offline sale transactions are present in the device the following screen will appear on power up of the terminal Display Message Operator Action Offline Txns Press the far left hand soft key to upload the transactions to the host Press the far right XXX In Batch hand soft key to proceed without uploading Upload Now offline transactions Yes No Offline Transaction Operation When offline sale transactions are performed they are placed in an offline sale transaction batch and assigned a temporary item number This item number is printed on the offline credit sale receipt The item number is reassigned to a host recognized item number only after the offline sales are uploaded to the processor The fraud control screens are displayed for offline transactions according to their settings 2003 LinkPoint International Inc 103 9100 Reference Manual OFFLINE TRANSACTIONS Offline Sale Transaction Receipt OFFLINE SALE RECEIPT Transaction type Custom Header Line Custom Header Line Custom Header Line Custom Header Line Cu
98. ard name will be RTRN Return Manual Entry with Direct Marketing A VS A manually entered credit card return with direct marketing and AVS is started by pressing OK at the idle prompt followed by 1 CREDIT then 2 RETURN The remaining prompts will be the same as those for a standard keyed credit card return as described above 2003 LinkPoint International Inc 65 9100 Reference Manual STANDARD TRANSACTIONS Ticket Only Swiped A ticket only sale should be performed to capture a sale if a prior approval has been obtained from the voice center or by running an authorization only transaction A swiped ticket only is started by pressing OK at the idle prompt followed by 1 CREDIT then 5 TICKET Then follow the prompts shown below Display Message Operator Action TICKET ONLY If prompted key in the merchant password 1 6 digits and press OK Enter Password optional TICKET ONLY Slide the card through the card reader Swipe Card or Key Account TICKET ONLY Key the last 4 digits of the account and press OK Enter Last 4 ee Digits optional TICKET ONLY The swiped card number will appear Press OK to continue Swiped Card Data XXXXXXXXXXXXXX TICKET ONLY Key in the operator ID up to four alphanumeric characters and press OK or Enter Op erator simply press OK to skip this input Id optional
99. ase amount of the sale amp press OK Wait for the receipt to print give the receipt to the customer to write in the tip then perform a regular credit sale for the total amount of sale plus tip DEBIT TRANSACTIONS Use only if the merchant account is set up to accept debit cards DEBIT TRANSACTION TYPE DEBIT SALE HOW TO START THE TRANSACTION FROM THE IDLE PROMPT Press 2 for Debit Menu then press 1 for Debit Sale STEPS TO COMPLETE THE TRANSACTION Swipe the debit card Enter any requested optional data such as Operator ID Invoice Number etc amp press OK Enter amount amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for approval amp receipt 2003 LinkPoint International Inc 39 9100 Reference Manual STANDARD TRANSACTIONS DEBIT TRANSACTION TYPE HOW TO START THE TRANSACTION FROM THE IDLE PROMPT Press 2 for Debit Menu then press 2 for Debit Return DEBIT RETURN Use this to issue a refund to a debit account STEPS TO COMPLETE THE TRANSACTION Enter the password amp press OK Swipe the debit card Enter any requested optional data such as Operator ID Invoice Number etc amp press OK Enter amount amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for approval amp receipt EBT TRANSACTIONS Use only if the merchant account is set up t
100. ause the terminal to lock up on an Application Error Under Download Parameters and Options the default values in the following fields were changed in the table because of changes in the software 1106 from 020 to 030 1125 from N to Y 7002 from N to Y 9004 from PZ01 to PLP1 9024 from PZ01 to PLP1 O O OOO Under Error Transactions Application Error was added at the end of the error table Under Appendix Troubleshooting Guidelines Application Error was added Under Appendix Troubleshooting Guidelines Keymanager 1 2 Keyload Error was added Manual Number Draft 1 3 August 28 2002 The following changes have been made from the previous draft version of this manual Under Getting Started Unpacking Point 3 added the following note If the display screen has a plastic protective film on it this may be removed or left on as desired it is used to protect the screen during manufacturing Under LinkPoint 9100 Specifications added the following Added section entitled Accessories Available Under Battery Charger added Optional car charger is available Under Card Reader added ISO 7811 Under Communications Module added The wireless modem operates at up to 19 2 Kbps Under Display added high contrast and full graphics capability Added section entitled Physical Added section entit
101. ay Message Operator Action The current backlight timeout period is BACKLIGHT displayed on the second line Current 030 Press the far left hand soft key to change the Change current setting yes NO Press the far right hand soft key or the CLR key to leave the setting unchanged and return to the menus BACKLIGHT Enter the new backlight timeout period max 3 numeric digits and press OK Enter Timeout BACKLIGHT The confirmation message will be displayed Change before returning to the menus Confirmed 2003 LinkPoint International Inc 154 9100 Reference Manual LCD Contrast LOCAL FUNCTIONS The contrast control allows the terminal s LCD display to be adjusted From the idle prompt contrast is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 3 CONTRAST Then follow the prompts shown below Display Message CONTRAST Press OK To Save Setting Up Down CONTRAST Change Confirmed 2003 LinkPoint International Inc Operator Action Press the far right hand soft key to adjust the setting downward Press the far left hand soft key to change the contrast upward Press CLR to quit without saving change Press OK to save the setting The confirmation message will be displayed before returning to the menus 155 9100 Reference Manual LOCAL FUN
102. ber iisipsiiierissiariossireii deierst iaei eee ane 159 Secondary Authorization Number ssssesssssesesessesssteresessesiesentesesesnesteresesnenenseressesesrereses 159 Primary Transaction Close Host Number s sssssssssissesessesesresisessesrssesesssnenseresresesrereses 159 Secondary Transaction Close HoSt ssisisiiiepi tisrinta poeti n ieg oe etl 159 Dial p Terminal Den p a aeaea e EEEa r Ee E EASE E ods E E E i 160 Configuration Host Phone Number sssesssesessssissesesressssesresesessenreeesesrenenreresesnesrenenesnese 160 Configuration Terminal ID iscsi ayscegutuany eater any ei Rea aa Ni a Aes 161 Configuration Parameter Download cic cccn eheeeiaenlgraranen or mabeon mabe 163 Application Upgrade reniir ente et eeso a ate a aN Neer tE eH 164 Enabling PROM Pts srs esctaacs waste aa rare CA Rae Teale Seas ea 164 En bline Transactions snesen ta theses cap e eB a OE we ap aap esas aT eieae 166 Key Management morsure p ea e E r ony phos Eep E REEE areca eRe ty 167 Merchant ID rnnr PPC ERE PTE Mere ROPE Te eae e E EEE E OER G A Risi 167 Date And TiMe suriin ep a e e aie pa ca oipe adepane eisie 169 PassWord eree etere eiee cage au tate oe E EE O EE pE OE eE E oat nen Roa ee 171 Demo MOC sire n a e eee ee ier ee eRe ees 172 DUA CTH EES aan a E e a ES E eaa aig E EEEE EE POSE E 173 SPECIAL SETUP FUNCTIONS wis sscsstsssscsssbascasadsaededtsespsesnceascenassapsanabstensinsn ait enp ea ni EERE 180 Application Manager sessing ae iee p
103. can be controlled are sales tax order number invoice number AVS details customer code entry of last four PAN digits echo PAN operator ID and tip value The prompts function also allows the setting of the text that appears on the top and main lines of the Idle screen Note that these prompts can also be selectively enabled or disabled in the merchant s Zontalk file 2003 LinkPoint International Inc 164 9100 Reference Manual LOCAL FUNCTIONS Setting Transaction Prompts From the idle prompt prompts is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 7 PROMPTS Then select the prompt to be changed from the menu that appears When changing any prompt the following display will appear where XXXXXXXXXXXXXX the prompt name Display Message Operator Action XXXXXXXXXXXXXX The current mode will be displayed MMM as Mode MMM either On or Off and the user prompted to change if required Change Yes No Press NO to exit or YES to change the current mode The prompt type will appear on the top line XXXXXXXXXXXXX XXXXXXXX XXX XXX The confirmation message will be displayed before returning to the menus Change Confirmed The prompt type will appear on the top line XXXXXXXXXXXXX Setting Idle Prompt Top Line On selecting the idle top prompt the following screen appears Display Message Operator Action FORMATTING Enter the new t
104. ccscecsecssseseceeseeesseens 63 Purchase Card Return cccccccssecssscesseeesseesseens 65 Purchase Card Ticket Only ead Ticket Only AVS c cccccccccceceseesceseescreeteeseeseeeenees 78 Reports Aborting e eeeeccetecneeeeceeccsececeeseeeeceaecnaeeeeeseees 128 Card Detail ae e aa i EE 120 2003 LinkPoint International Inc Trem Detail sirieni hiess 118 Operator ID 126 Summary 124 Transaction Type Detail 122 Upload Offline Transaction cceeceseseerees 106 Reprints siete ink a a gu ok Retail Tip Feature ROtUI ss5 5hs en asides i E E EA Returning the Terminal for Service eee 5 REVIEW ie Bo ee eo ee et Item Number Operator ID is Total siete reatassiieweteiastien d covtatesteaeevatiierees Sale Definition 00 ccceccceescecscecsseceseceseceeseecsseeeeeeees 202 Setting Date and Time see eeeeseeseceeeeeeeneeees 169 Smart Card Reader ccccccsecssesssceescecssecsseeeseeeesees 13 Specifications EITE E ATEENAAN ET 14 Standard Retail Transactions cccccccescceesseeeees 36 WIPO TEE A AA 202 T Terminal rna ek oA oe E Terminal Features ccccccccscesscesceessesseceseeeeseeesseees Terminal ID iener nd inane anan En a Thermal Printer Ticket Only ccccsscsssdescocccecssenees coccvest assessed ca cavecssedeteees Man l eg iare e ra SWIPE oe sivsccesccbetedessesduens ce ciuvaddscebedscecuveestoseeastees U
105. ccurs power the terminal down and remove the battery Replace the battery and power the terminal up again Note It is normal for this to occur sometimes after a full download 2003 LinkPoint International Inc 197 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES UNSUCCESSFUL NOT RESPONDING is displayed during a transaction attempt in dialup mode This means the terminal is not connecting with the modem Power the terminal down and up to reset it If the error persists power the terminal down and up again If it still occurs power the terminal down and momentarily remove the battery Put the battery back and power the terminal up again Note It is normal for this to occur sometimes after a full download Water condenses on terminal s display If the ambient humidity is high this may be evidenced by moisture condensation on the terminal s display In this case the terminal must be kept in a cool dry place 2003 LinkPoint International Inc 198 9100 Reference Manual GLOSSARY AC AC Adapter Account Number Alphanumeric Application ATM Debit Authorization Authorize Only Baud Card Reader Carrier Cash Back Maximum 2003 LinkPoint International Inc GLOSSARY Alternating Current is used as a primary source of power by AC adapters and power supplies The LinkPoint 9100 battery charger receives AC input and converts it to DC Direct Current output A device that conve
106. character alphanumeric authorization characteristic indicator and press OK Key in the transaction ID number maximum 16 alphanumeric and press OK Key in the order number up to 25 alphanumeric characters and press OK Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press OK Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field 76 9100 Reference Manual STANDARD TRANSACTIONS TICKET ONLY Enter Approval Code TICKET ONLY Accepted XXXXXX Item nnnn TICKET ONLY Press OK for customer copy conditional TICKET ONLY Accepted XXXXXX Item nnnn 2003 LinkPoint International Inc Key in the approval code 6 alphanumeric previously obtained via voice authorization or through auth only transaction and press OK The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to either the idle or transaction menu screen 77 9100 Reference Manual STANDARD TRANSACTIONS Ticket Only Direct Marketing AVS Receipt The finished ticket only
107. comma plus a second number the second number indicates the minimum number of characters allowed in the field For example Field 1111 debit working key has a length of 16 16 This means that 16 characters are allowed but no fewer than 16 characters Description of Field and Comments indicates the purpose of the field with any comments in parentheses Default Value indicates the default setting of each field This is the value that will be loaded into the terminal during a direct full download Note that this is not necessarily what the value should be for practical purposes It is only the value that will be stored in each field after a full direct download or after deleting the configuration parameters Some of these default settings are NOT appropriate for use with live merchants for example see the default receipt header lines or the merchant ID Before a 2003 LinkPoint International Inc 24 9100 Reference Manual DOWNLOAD PARAMETERS AND OPTIONS terminal is deployed to a merchant these settings MUST be replaced with merchant specific data by means of a configuration parameter download Note In the table below the complete set of individual card range fields is listed only for the first card range MasterCard Purchase Card To save space these fields are not listed for the remaining card ranges they are only summarized However the fields for the remaining ranges all follow the same format as
108. de The bottom line will also display the text interpretation of the AVS code The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The terminal displays the authorization response text and the AVS code The bottom line will also display the text interpretation of the AVS code Press CLR to return to either the idle or transaction menu screen 53 9100 Reference Manual STANDARD TRANSACTIONS AVS Response Code Definitions The bottom line of the display for the credit sale and auth only transactions with direct marketing AVS will be generated by the single character AVS response code as shown in the following table AVS Terminal Display Meaning A N Z Address Information Not Available 3 Digit Zip Code OK O O t Match Exact Match Zip Code Ok 5 Digit Zip Code OK Code oe 2003 LinkPoint International Inc 54 9100 Reference Manual STANDARD TRANSACTIONS Credit Card Sale Direct Marketing AVS Receipt CREDIT SALE RECEIPT Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line NOR WNE Merch ID xxxxxxxxXXXXXXXXX Term ID xxxx Item XxXxX i VISA AVS SALE KEYED Invoice XXXXXXXX Op ID xxxx Order Number
109. de The terminal s executable code will be modified From the idle prompt application upgrade is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 6 APP UPGRADE Then follow the remaining prompts shown below Note The batch must be closed before the download can be performed Note The configuration phone number must be set correctly see above under Configuration Host Phone Number before attempting the application upgrade Important Note After the upgrade is completed a configuration download see above must be performed to re load the merchant s parameters Display Message APP UPGRADE Start Upgrade Confirm Yes No Download information is Operator Action Press the far left hand soft key to initiate an application upgrade Press the far right hand soft key or the CLR key to quit and return to the menus Wait until the download completes and the terminal reboots to the idle prompt Note that the terminal may re dial the download host displayed several times in the course of the upgrade For more information about the configuration download see the section in this manual entitled Application Upgrade Enabling Prompts The prompts function allows the merchant to enable or disable several of the data entry and information displays that appear during the gathering of data associated with a new transaction The prompts that
110. dialup communications parameters are used for configuring communications with the configuration host used for parameter downloads and application upgrades 1 Configuration host phone number 2 Terminal ID used to identify the terminal to the configuration host Configuration Host Phone Number From the idle prompt configuration host phone number is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 4 CONFIG then 1 HOST PHONE The remaining prompts will be the same as for the Auth and Close Host numbers except that the top line of the displays will read config host 2003 LinkPoint International Inc 160 9100 Reference Manual Configuration Terminal ID LOCAL FUNCTIONS From the idle prompt configuration terminal ID is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 4 CONFIG then 2 TERMINAL ID Then follow the remaining prompts shown below Display Message CONFIG TERM ID Td nnnnnnnnnn Change Yes No CONFIG TERM ID Enter New Terminal ID nnnnnnnnnn CONFIG TERM ID Change Confirmed 2003 LinkPoint International Inc Operator Action The current terminal ID will be displayed on the second line Press the far left hand soft key to change the current setting Press the far right hand soft key or the CLR
111. e Line Line Line Line RECEIPT Transaction type Custom header lines max 6 NOR WNE Line Merchant ID Terminal ID and Item Invoice operator id Card number Expiry Date Item xxx SXXXXX XX Return amount XXXXX XX Tax amount Sxxxxx XX Total Amount Agreement Linel Agreement Line2 Agreement Line3 Custom agreement lines max 4 Agreement Line4 ustom Trailer ustom Trailer ustom Trailer ustom Trailer ATITH TKT Time hh mmP Custom trailer lines Li 1 rs max 4 Line 2 Line 3 Line 4 Transaction date amp time XYXYXY Hast Resnanse text Note that the merchant copy of the receipt will display the entire PAN 2003 LinkPoint International Inc 89 9100 Reference Manual STANDARD TRANSACTIONS EBT Food Sale EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT An EBT Food Sale is started by pressing OK at the idle prompt followed by 3 EBT then 1 FOOD SALE Then follow the prompts shown below Display Message Operator Action If prompted key in the merchant password 1 FOOD SALE 6 digits and press OK Enter Password optional FOOD SALE Slide the card through the card reader or enter the number manually For manual entry the Swipe Card or expiration date prompt may be bypassed by Key Account pressing OK if the card does n
112. e Batch only Press the far right soft key to act on transactions except the offline batch transactions 129 9100 Reference Manual REPRINT REPRINT Enter Item optional REPRINT Reprinting Please Wait conditional Key in the item number of the transaction for which a duplicate receipt is required and press OK or just press OK to reprint the last transaction While the receipt is reprinting this display will be shown The reprinted receipt will be identical to the original receipt except the words DUPLICATE will appear immediately below the six custom receipt header lines 2003 LinkPoint International Inc 130 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS CLOSE AND OTHER BATCH FUNCTIONS Batch close batch inquiry batch update and offline upload transactions are supported Batch Close Important Note At the end of each business day the batch must be closed and receive a CLOSED OK response or the merchant will not be credited for the transactions in that day s batch Important Note A batch that was done in wireless mode must be closed in wireless mode A batch that was done in dial up mode must be closed in dial up mode You cannot perform transactions in one mode and then close them in the other mode A batch close is started by pressing the OK key at the idle prompt followed by 4 BATCH then 1 CLOSE Then follow the remaining prompts shown below D
113. e Only Receipt The authorize only receipt will be the same as the receipt for a credit sale with the following differences 1 The first printed line indicating the transaction name will say auth only receipt 2 The item number will not be present 2003 LinkPoint International Inc 78 9100 Reference Manual STANDARD TRANSACTIONS Purchase Card Authorize Only Swiped or Keyed A purchase card authorize only will have the same prompts as a purchase card credit sale except for the differences described above Authorize Only Manual Entry with Direct Marketing AVS The keyed authorize only transaction with direct marketing AVS will have the same prompts as a manual credit sale with direct marketing AVS except for the differences described above 2003 LinkPoint International Inc 79 9100 Reference Manual STANDARD TRANSACTIONS Void Transaction A void should be performed if it is necessary to reverse a transaction that is in the current open batch A void is started by pressing OK at the idle prompt followed by 1 CREDIT then 3 VOID Then follow the prompts shown below Display Message Operator Action VOID If prompted key in the merchant password 1 6 digits and press OK Enter Password optional Key in the item number maximum 3 digits of VOID the transaction to void and press OK The Enter Item item number appears on the original receipt VOID The item number and transact
114. e host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING 84 9100 Reference Manual DEBIT SALE AUTH TKT XXXXXX Item nnn DEBIT SALE Press OK for customer copy conditional DEBIT SALE AUTH TKT XXXXXX Item nnn 2003 LinkPoint International Inc STANDARD TRANSACTIONS The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to transaction menu screen 85 9100 Reference Manual STANDARD TRANSACTIONS ATM Debit Sale Receipt DEBIT SALE RECEIPT Transaction type Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom header lines max 6 NOB WNE Merch ID XXXXXXXXXXXXXXXX Term ID xxxx Item XxXxX i Invoice xxxxxxxx Op ID xxxx Acct XXXXXXXXXXXXXXXYVYVY Exp mm yy Merchant ID Terminal ID and Item Invoice operator id Card number Expiry Date AMOUNT XXXXX XX Purchase amount TAX XXXXX XX lt a MONNE TIP XXXXX XX Spip amount CASHBACK XXXXX XX Cash back amount optional FEE SXXXXX XX SSS SS SS Txn fee optional
115. e inquiry is started by pressing OK at the idle prompt followed by 3 EBT then 5 CASH BAL The remaining prompts will be the same as for a food stamp balance inquiry please see procedure on page 96 except that the display and receipt will display cash bal instead of food st bal EBT Voucher Sale EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT Use an EBT voucher sale if a prior approval was obtained from the voice center and a voucher was completed with the customer An EBT voucher sale is started by pressing OK at the idle prompt followed by 3 EBT then 6 VOUCH SALE The remaining prompts will be the same as those for an EBT food sale please see above except that the display will show VOUCHER SALE Additionally the transaction will prompt for the VOUCHER NUMBER obtained from the voucher and the APPROVAL CODE obtained from the voice center It will not prompt for a PIN however because the customer is not required to be present after the paper voucher form has been completed The receipt will be the same as for a food sale except it will print voucher sale receipt at the top EBT Voucher Return EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT Use an EBT Voucher Return if a prior approval was obtained from the voice center and a voucher was completed
116. e sure all connections are secure The battery icon in the upper right corner should flash continuously indicating the battery is accepting the charge Charge it for at least four or five hours When the battery is fully charged the icon will stop flashing and will have three solid dark bars in it The charger can then be disconnected When the charger is not in use disconnect it from the electrical wall outlet Do not leave the charger attached to the terminal continuously when the battery is fully charged Note The manufacturer recommends that the battery not be charged on a car or truck inverter because this can drain or damage the battery For charging in a car or truck contact LinkPoint International to obtain an approved car charger for 12 volt systems only not for use in 24 volt truck systems Note In an emergency the terminal can be powered up and transactions can be run while the charger is plugged in but normally this should not be done Normally the terminal should be powered off during charging Note Charging a discharged battery for only a few minutes and then removing the charger will cause three bars to appear in the battery icon but this does not mean the battery is charged It only means the voltage has gone up but not the battery capacity The merchant should be instructed to leave the charger in for several hours until the battery icon stops flashing Battery requires replacement Use only a battery designed specifically f
117. ed by three lines of variable text This usually occurs only if erroneous values have been entered in the merchant s Zontalk file especially if certain fields in the file have been left blank Reboot the terminal If possible close any open batches in the terminal Then reset the CDS see how to do this under Special Setup Functions in this manual Rebuild the Zontalk file with the correct values see the table under Download Parameters and Options for guidance Perform a configuration download to re load the parameters BAD CARD SWIPE is displayed when a card is swiped a Make sure the magnetic stripe on the card is fully in the card reader slot and facing toward the top of the terminal Slide the card quickly through the card reader can slide either right to left or left to right Try again several times if necessary b Is this message displayed for every card or just a few cards Some cards have defective magnetic stripes If it is displayed for every card the card reader may be defective and a terminal swap may be required If it happens only on some cards the merchant should explain to these customers that their cards may be unreadable and ask for another form of payment c Transactions can be entered manually if necessary by pressing the OK key at the idle prompt choosing the desired transaction type from the menus and then keying the account number Note Debit sales debit returns EBT cash sales and EBT food returns cannot be
118. eld s Type Length SEE NOTE ABOVE from TDF a 3641 EBT CASH SALE Password Required Y or N EBT CASH BALANCE Password Required Y or N EBT VOUCHER SALE Password Required Y or N EBT VOUCHER RETURN Password Required Y or N E pr Required Y or N 3821 BATCH NGUT Password N 7 Required CoN Required vorn UPLOAD OFFLINE Y ee e Password Required Y or N UPLOAD SINGLE OFFLINE Y TRANSACTION Password Required Y or N Txn 1 Phone Number host 18002289074 primary authorization phone 7002 of 1 Txn 1 PreDial Supported Y or N Y Txn 1 Connection Timeout Period 30 7012 Wireless 1 Connection Timeout number for remote parameter i e Not a valid number 7003 1 Re Dial Attempts in Seconds primary auth ee in seconds configuration downloads and must be changed application upgrades before doing a config To transaction auth primary phone re dial attempts 7004 connection timeout period 7011 S Wireless 1 IP ADDRESS wireless 255 001 150 002 12345 auth IP address only characters 67890 allowed are 0 through nine and period this IP address also applies to wireless batch close and all other on line wireless communication with the processing host ae seconds Config 1 Phone Number phone 94100651 2003 LinkPoint International Inc 30 9100 Reference Manual D
119. emaining prompts will be the same as for the primary auth number except the top line heading will read close primary Secondary Transaction Close Host From the idle prompt secondary close number is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 3 DIAL UP then 4 CLOSE 2 PH The remaining prompts will be the same as for the primary auth number except the top line heading will read close secondary 2003 LinkPoint International Inc 159 9100 Reference Manual LOCAL FUNCTIONS Dialup Terminal ID Terminal ID is the same as the four character FDC Omaha device ID Important The dialup terminal ID must be set to a different value from the wireless TID see above under Wireless Terminal ID From the idle prompt dialup terminal ID is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 3 DIAL UP then 5 TERMINAL ID Then follow the remaining prompts shown below Display Message Operator Action Press the far left hand soft key change the TERMINAL ID terminal ID Dial Up sxxxx A z Press the far right or the CLR key to leave the Change terminal ID unchanged and return to the Yes No menus TERMINAL ID The confirmation message will be displayed before returning to the menus Changed Confirmed Configuration Host Parameters The following
120. er Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line NOR WNE Merchant ID a Merch ID XXXXXXXXXXXXXXXX f Terminal ID amp Item Term ID xxxx Item xxx i VISA P CARD SALE KEYED Card tran type entry method Invoice XXXXXXXX Op ID xxxx Inyotcet Operator ID Customer Code If Phone Order Card number Expiry Date CC XXXXXXXXXXXXXXXXX PHONE ORDER i ACCt XXXXXXXXXXXXXXXXXX Exp mm yy AMOUNT SXXXXX XX Purchase Amount before tax TAX XXXXX XX Tax Amount TIP XXXXX XX pip Anonn TOTAL SXXXXX XX Total purchase amount with i X Cardholder Signature JOHN DOE l l Cardholder name if swiped Custom Agreement Linel Custom cardholder agreement Custom Agreement Line2 lines max 4 Custom Agreement Line3 Custom Agreement Line4 Custom trailer lines Custom Trailer Line 1 max 4 Custom Trailer Line 2 Custom Trailer Line 3 Custom Trailer Line 4 Date mm dd yy Time hh mmP l Tansesdkion date time i Response AUTH TKT XXXXXX i Host Response text 2003 LinkPoint International Inc 63 9100 Reference Manual STANDARD TRANSACTIONS Credit Card Return Swiped A credit card return should be performed to refund a sale that was performed in a batch that is now closed To reverse a sale in a batch that is still open a void should be performed see Void Transaction later in th
121. erence Manual GETTING STARTED GETTING STARTED Unpacking Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping If the terminal is damaged file a claim immediately with the shipping company or carrier and notify LinkPoint International Do not try to use a damaged terminal To unpack the LinkPoint 9100 1 2 With the shipping carton right side up open the carton s lid Lift the terminal its charger charger cable and line cord up and out of the box If it has not already been installed on the terminal also remove the door of the clam shell printer from the box Remove the terminal from its protective bubble wrap and place the bubble wrap back in the shipping carton If the display screen has a plastic protective film on it this may be removed or left on as desired it is used to protect the screen during manufacturing Remove the charger from its protective box and return the box to the shipping carton Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future The LinkPoint 9100 is a fully mobile terminal that can be used either in wireless or dialup mode When using the LinkPoint 9100 terminal avoid areas with Direct sunlight or objects that radiate heat Excessive dust Electrical devices that cause excessive voltage variations such as air conditioners space heaters fans o
122. ers across the display is used for numeric data only Non English fonts are also supported The screen is backlit with a configurable timeout time Display contrast is adjustable locally in setup or in the merchant s Zontalk file Several context sensitive icons located immediately above the graphics display are used to generate additional information for the user These include among others the wireless mode icon the lightning bolt battery charging icon and the battery icon as shown in Figure 7 below Yul A ABC amp III Figure 7 From left to right the meaning of each icon is as follows e Antenna Indicates that the Motient wireless modem is connected and is functioning Note that this icon will display in wireless mode even when there is no wireless network coverage This icon appears when the terminal is in wireless mode but not when it is in dialup mode e Signal Strength Provides an approximate indication of the signal strength for the Motient modem The more vertical bars displayed the stronger the signal One black bar less than RSSI 10 signal strength two bars 10 to 24 three bars 25 and above The maximum number of bars that can be displayed is three When no bars are displayed this indicates that the signal is very weak or the terminal is out of network coverage It is recommended that a wireless transaction not be attempted unless at least two bars are present although transactions are ofte
123. essage for example INVLD xxx xx or FORCE xxx xx PLEASE CALL HELP DESK will also be displayed on detection of a discrepancy Note The amount displayed in the event of a force or invalid close will include only credit transactions It will not include debit or EBT totals 2003 LinkPoint International Inc 132 9100 Reference Manual Batch Close Receipt CLOSE AND OTHER BATCH FUNCTIONS BATCH CLOSE RECEIPT Custom Custom Custom Custom Custom Custom Merch ID XXXXXXXXXXXXXXXX Header Header Header Header Header Header Term ID XxXxXxXx Line Line Line Line Line Line NOR WNE Merchant header Merchant ID Terminal Batch n Batch number 0 through 9 Items nnn l Number of items in batch CREDIT XXXXXX XX Batch Credit total DEBIT XXXXXX XX Batch Debit total EBT XXXXXX XX Batch EBT total TOTAL SXXXXXX XX ane Toral i Date mm dd yy Time hh mmP Transaction date amp time 2003 LinkPoint International Inc 133 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS Batch Inquiry The batch inquiry transaction returns the settled total amount from the previous day s closed batches A batch inquiry is started by pressing the OK key at the idle prompt followed by 4 BATCH then 2 INQUIRY Then follow the remaining prompts shown below Display Message BATCH INQUIRY Start Inquiry Yes No BATCH INQUIRY various
124. evice such as the card reader Personal Identification Number A four to sixteen digit confidential code or electronic signature used by the card holder to identify himself to the host computer as the proper user of a credit debit or EBT card A non monetary transaction used to print a duplicate copy of a captured transaction before the batch is closed A monetary transaction used to refund a sale transaction in a closed batch This transaction credits the cardholder s account A non monetary function used to review and print individual items and batch totals as an aid in reconciling a given day s transactions 2003 LinkPoint International Inc 201 9100 Reference Manual GLOSSARY Sale Scroll Serial Port Swipe Telephone Line Cord Terminal Ticket Only Track 1 Data Track 2 Data Void A monetary transaction that initiates the transfer of funds A sale can be transacted either by card swipe magnetic card reader or by manual entry of the information To move text across a display screen A connector used to communicate with host computers other terminals printers or other peripheral devices such as check readers or bar code readers The action of sliding a card through a terminal s card reader A type of cord with modular plugs for connecting a device to another device or outlet A device used to perform transactions The transactions are processed by the terminal itself or by a host
125. g it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING Press CLR to return to the batch menu screen 135 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS Offline Batch Upload This transaction uploads offline credit sale transactions to the host For more information about offlines please see the section in this manual entitled Offline Transactions An offline batch upload is started by pressing the OK key at the idle prompt followed by 4 BATCH then 4 UPLOAD Then follow the remaining prompts shown below Display Message Operator Action Select either all offline transactions to be BATCH UPLOAD uploaded or single transaction 1 All Txns 2 Single Txn 2003 LinkPoint International Inc 136 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS Offline Upload Single Transaction Display Message BATCH UPLOAD Enter Password optional BATCH UPLOAD Enter Item Number optional BATCH UPLOAD 1 OFFLINE SALE SXX XX PREV NEXT BATCH UPLOAD XXXXXXXXXXXXX GECCCC CECE Ce XX XX Swipved optional BATCH UPLOAD various text 2003 LinkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK Enter the item number of the offline transaction to be uploaded to the host Press OK to
126. h conditional CARD DETAIL Printing Please Wait conditional Operator Action If offline transactions are present this screen will appear Press the far left soft key to print a report on transactions in the offline batch only Press the far right soft key to print a report on transactions except the offline batch transactions This display will appear while the report is printing The DETAILS REPORT menu will then reappear Press CLR to exit Note that the detail report will contain all data collected during the transaction from prompts if the data is non zero NOTE Voided transactions will be displayed in the card detail report 2003 LinkPoint International Inc 120 9100 Reference Manual REPORTS The transaction detail report will look like this CARD DETAIL REPORT Spe POETS EYRe Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom header lines max 6 NOB WNE Merchant ID Terminal ID and Item Report date amp time Merch ID XXXXXXXXXXXXXXXX Term ID xxxx Date mm dd yy Time hh mmP MasterCard TRANSACTIONS i NONE VISA TRANSACTIONS sendy pe Item card type amp entry method Account number and expiry date Order Number Item nnn VISA SALE SWIPED AC XXXXXXXXXXXXXXXXXXX mm yy Order Number XXXXXXXXXXXXXXXXXXXXXXXX Invoice number operator id
127. he Batch nnn number of items The fourth line will include SXXXXXX XX nnn the date and time of the batch close MM DD YY HH MM Press OK to view information on the next batch close or press CLR to quit optional 2003 LinkPoint International Inc 147 9100 Reference Manual LOCAL FUNCTIONS Batch Number Batch number is accessed by pressing the blue F key at the idle prompt followed by 5 BATCH then the password then 2 NUMBER Then follow the remaining prompts shown below Display Message Operator Action BATCH NUMBER The current batch number is displayed Current n Change current setting Les No key to leave the setting unchanged BATCH NUMBER Enter the batch number one digit and press OK Enter New OK Batch Number BATCH NUMBER The confirmation message will be displayed before returning to the menus Change Confirmed Batch Clear Caution The Batch Clear operation deletes all transactions from the batch and should be used only under extreme situations Important note Batch Clear will delete only the batch for the terminal s current mode For example if transactions have been run in both dialup and wireless modes and the terminal is currently in wireless mode only the wireless batch will be deleted To delete the dialup transactions it would be necessary to go into dialup mode This procedure will n
128. hen a transaction is attempted right after the terminal has been powered up Wait a minute then try again c Make sure the whip antenna is fully extended and is not loose or broken MOUNT FAIL LIKELY CAUSE UNFORMATTED DEVICE is displayed instead of the normal idle prompt The terminal has lost its application and must be swapped This problem can occur if the terminal is shut down while it is initializing The user should be advised not to power off the terminal during initialization NETWORK ERROR 0 or other error number is displayed when a batch close is attempted The wireless network was unable to connect with the wireless gateway Try the transaction again If the error persists the merchant should call the terminal help desk NO ANSWER is displayed during a transaction attempt The processing network did not pick up the incoming call Try the transaction again The merchant should call the help desk if the problem persists NO DIALTONE CONNECT line is displayed when a dialup transaction is attempted The terminal cannot detect a dial tone a Make sure the phone cord is securely plugged into the terminal and the wall jack b If the connections are secure check the wall jack with a telephone to make sure it has a dial tone c The phone line voltage may be too weak for the terminal to sense it Unplug other phone equipment 2003 LinkPoint International Inc 194 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINE
129. her Retur sscssnstscrerspshevotsstsnrsentsncronantond meataderotes kee aee eha pe smchadeneseslneeoathangvosmoege 102 OFFLINETRANSAGCTIONS siisicsssctasssedecscaonssiaesetesg sucscailcedeteasarusucelesvontiss cobecelendeseefunedesoaadsats 103 PRE SADE GRATU Y cos ssiss ie celesdsctocadetustocncncticceethdy sescalaadevedsasusvcbieseentasesosecs Susdstbursnedeabiaaant 108 ERROR TRANSACTIONS Jive csicsssctasueeecesanantsigenonsved cucadcedetessanndscbivsventigs sstees csdsueefanenssoaasent 110 JiS EATA A A A vss E ST E ANET E OE 113 Review Iten NUMDer 1 4 oct tencnbssesantseatsusionsstserngsbteatonenseontan gaesmnce EEEE SIESS neksesbberiossetes 113 Review Totaalse onain er gra a lta taal vaatene teen aian septa stesqabsandes 115 Review Operator ID eisai eroi eena Eere AEE ENE EES EEOAE R ERANA EEEE SKEVEN EEIE 116 REPORTS iaaeaie E O EE S OESE T ware eee ETE 118 Reports Item Detail Card Detail and Transaction Type Detail eee 118 RRO POrt SUL ys sisian serons rrine eere A eani EEEE PEA EASAN E R EEEREN TE EEIE SEPEN RER NE 124 Report Operator ID arisane nanenane eiai aE K aN E Ena NEE neat edeawnes EKNE EEEREN 126 REPRIN Direi sess cedcadeseutusvsvctdveseasate Wise cateateseulevwavesivotel thie cnecaios oats vnsatobssnnnsiiy cede tose Petrii oeras estese 129 CLOSE AND OTHER BATCH FUNCTIONS ccscssssssssssssssssssssssssssesssssssssssssssssseseseraes 131 BACH COS PE EAO 131 Batch TA UIT Y sans chsteehenenbsnatiareeahghenssnatcas seahesc
130. ibenn Vans saabaterores iota tadbarsassne ra aaa tenaa 134 Baty Update cis sia iade oerein ernaartoe EA E cuss at eara EE EEE EAR E e EE ANERE 135 Offline Batch Upload iirinn aee aaen ea aeeie ra eaan eira Eine 136 2003 LinkPoint International Inc ii 9100 Reference Manual TABLE OF CONTENTS LOCAL FUN CTTONS sasissssasasecenrssaccestoneneustisntevstessneussosuitentssenavensastcestonspeaateasscesnosaptestaceteuatesaos 140 Table of Local Function Se iia eee eeu eA ae aera Sise 140 Response View Last Responses sesesesesesesssssseseseseststesesesestsrsesesesessssesesesesestedesesertseses 146 Batch FUNCIONS eree eee ucaes ayo ee EE E EEE ET E ma AEAEE E E n 146 Batch HIStory anro by ps geese aee eeaeee te Na E Su nana ed ea pa seS sp SUN aay 147 Batch Number oge eea vee Pa EE ran ena oa baer ee pu one p Ree 148 Joet re AMSAT E eye A AE E EEE AA eon avs So tata ad Rapin E E 148 Delete Offline TransacHhoNS senesi epei e aE ra O oie E EEA E ae rna ienesis 150 Setup FUNGON Se teenporn coup Abs aper eaa PEES Eo EEKE eter daca ieastamesnbe ees OPPS E EE O E ERa 152 AEAN ao A b h o AAE EA E E A A AE T 152 Backlight Timeout Period apen irriterer de e tap E EERE e Erei eater to E EEEE aa eee 154 CED Contrasto ee ae ea E EEE EEEo EE SE E Ee tae 155 OMI a niek A n E h o eE A E E E EE E E ETE 156 ME CINE S E E iva pa E E EEE SEE AIE E EE E ES 157 Wireless Terminal ID nee d kerene eee e apes ae eee Sevan eo peer Na Eai ks 158 Primary Authorization Num
131. ined help desk Host Is Access to the wireless gateway has been denied by the wireless Invalid The wireless gateway address is not recognized by the wireless Rejected The transaction was sent but was discarded by the wireless Error code nnn returned by the wireless network Try again If the Error nnn problem persists call the help desk Signal The wireless network signal was lost before the transaction was Please Retry Hardware There may be an internal connection or other hardware problem Error Try the transaction again If the problem persists call the help desk Call Help Desk 2003 LinkPoint International Inc 111 9100 Reference Manual ERROR TRANSACTIONS Error Message Meaning A general communications fault identified by a 4 digit number occurred Try again If the problem persists call the help desk Host Timeout In wireless mode terminal has not received response from host within particular time Try again Application This usually occurs only if erroneous values have been entered in Error the merchant s Zontalk file or if certain fields in the file have been a left blank Reboot the terminal If possible close any open batches in of variable the terminal Then reset the CDS see how to do this under Special text Setup Functions in this manual Rebuild the Zontalk file with the correct values see the table under Download Parameters and Options for guidance
132. ion From the idle prompt display is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 2 DISPLAY Display Message ABCDEFGHIJKLMN OPORS TUVWXYZ 1234567890 abcdefqhiiklmn Operator Action The ASCII character set will be displayed on the display The next display test is automatically displayed after 2 seconds or on pressing OK A series of vertical lines allowing testing of individual pixels will occur next Once again the OK key can be used to display the next screen A series of horizontal lines allowing testing of individual pixels will occur next The terminal will return to the diagnostic menu at the end of this test 2003 LinkPoint International Inc 174 9100 Reference Manual LOCAL FUNCTIONS Printer Test From the idle prompt printer test is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 3 PRINTER The printer test generates the following test receipt PRINTER TEST 12345678901234567890123456789 abcdefghijklmonpaqrstuvwxyz l ABCDEFGHIJKLMNOPQRSTUVWXYZ E 1 SS E 1 22 gt lt Ezr Keypad Keyboard Test The keypad keyboard test prompts the user to press any key then displays the key name on the screen From the idle prompt keypad is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 4 KEYP
133. ion name are SALF displayed on the second line followed by the dollar amount If the transaction is already Snnnnnn nn voided this is indicated Press the far left soft Prev Next key to view the previous item Press the far right soft key to view the next item Press OK to select the current item for voiding Press CLR to cancel the void transaction 2003 LinkPoint International Inc 80 9100 Reference Manual VOID CCCCECECCeCCe nnnnnnnnnnnnn MM YY Swived VOID Void Item XxXxX Press OK to Confirm VOID Accepted XXXXXX Item nnn VOID Press OK for customer copy conditional VOID Accepted XXXXXX Item nnn 2003 LinkPoint International Inc STANDARD TRANSACTIONS Further details of the transaction are displayed including Card Type Account Number Expiry date and account entry method i e Swiped or Keyed Press OK to select the current item for voiding Press CLR to exit Press OK to confirm the void The approval code is displayed along with the item number The text Accepted appears only for voided credit return and ticket only transactions The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approva
134. irmation message will be displayed for two seconds before returning to the menus 157 9100 Reference Manual LOCAL FUNCTIONS Wireless Terminal ID Terminal ID is the same as the four character FDC Omaha device ID Important The wireless terminal ID must be set to a different value from the dialup TID see below under dialup terminal ID From the idle prompt wireless terminal ID is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 2 WIRELESS then 3 TERMINAL ID Then follow the remaining prompts shown below Display Message Operator Action TERMINAL ID Press the far left hand soft key to change the terminal ID Wireless xxxx Ch ange Press the far right or the CLR key to leave the terminal ID unchanged and return to the Yes NO menus TERMINAL ID Enter New Terminal ID XXXX Enter the new terminal ID and press OK The terminal ID field is alphanumeric TERMINAL ID The confirmation message will be displayed before returning to the menus Changed Confirmed Dial Up Communications Parameters The following dial up communications parameters are configurable and effective when the terminal is in dial up mode 1 Authorization host phone number 1 primary 2 Authorization host phone number 2 secondary 3 Close host phone number 1 primary 4 Close host phone number 2 secondary 5 Termina
135. is manual A credit card return is started by pressing OK at the idle prompt followed by 1 CREDIT then 2 RETURN The swiped credit card return transaction will have the same displays as a standard swiped credit card sale However the following changes will occur 1 The top line of the display will be replaced with the words CREDIT RETURN 2 Since the transaction is authorized offline the display indicating communications with the host will not appear 3 There will be no tip entry screen 4 The approval message screen will have the following form Display Message Operator Action CREDIT RETURN The approval message is displayed Press CLR to return to the transaction menu screen Accepted Item nnnn Credit Card Return Manual Entry A manual credit card return is started by pressing OK at the idle prompt followed by 1 CREDIT then 2 RETURN The remaining prompts will be the same as the standard keyed credit card sale with the same changes as described above under credit card return Credit Card Return Receipt The keyed or swiped credit card return receipt will have the same format as the standard credit card sale receipt However the following modifications will be made 1 The first line of the printed receipt will say credit return receipt 2 The abbreviated transaction type printed adjacent to the card name will be RTRN 3 The response code will be ACCEPTED
136. isplay Message Operator Action If prompted key in the merchant password 1 BATCH CLOSE 6 digits and press OK Enter Password optional BATCH CLOSE Press the far left hand soft key to print a summary report and item detail report Press the far right hand soft key to print only a close receipt Print Report Yes No optional BATCH CLOSE The batch credit amount batch debit and EBT Credit TEN amount and the batch total amount are Debit EBT SxXxXX XX displayed Total XXX XX Press OK to Cont Press OK to confirm the close 2003 LinkPoint International Inc 131 9100 Reference Manual CLOSE AND OTHER BATCH FUNCTIONS BATCH CLOSE various text BATCH CLOSE Please Wait Printing conditional BATCH CLOSE Closed Ok The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING The terminal displays this message until the batch close receipt is printed assuming that the printer is available and enabled After printing the batch close receipt the successful close message is displayed Press CLR to return back to the transaction menu screen If there is a discrepancy between the terminal and the host during the batch close then the error type and amount will be displayed instead of the CLOSED OK m
137. isplayed on idle prompt is in 24 hour military format 1164 1 Invoice Number Prompts Enabled ve 1166 1 Sales Tax Prompts Enabled Y or ioe Ee ae 1168 1 Order Number Prompt Enabled Y ee ee or N direct marketing prompt Pe ee 4 Cashback on Debit Enabled Y or N N 1172 1 PreSale Enabled Y or N this is not a _ transaction this feature allows printing of a presale receipt with gratuity line so customer can add a tip before the actual sale is done 1174 1 AVS Global Prompt Enabled Y or N When enabled this flag serves as an override for all card types to the AVS option within the account ranges options It activates prompts for street address and zip code only 1176 1 Wireless Enabled on Power Up Y or N if set to Y terminal will always go into wireless mode after powering up if set to N terminal 2003 LinkPoint International Inc 26 9100 Reference Manual DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE from TDF will always go into dialup mode after powering up 1178 Q 1 PrePrintReceiptEnabled YorN N 1180 S 1 Dukpt or Master Session Key M DM Management D or M 1182 1 Global Operator ID Prompt Enabled Y or N max length of Operator ID is four numeric characters 1184 1 Print Full Receipt during Offline Uploads
138. jack just as one would connect a telephone see Figure 4 The modular plug may be inserted directly into the wall jack or by using a four prong adapter not included for older four prong jacks For use in dial up mode the terminal must be changed to dial up mode in setup see the section entitled Comms Setup under Local Functions later in this manual for the procedure Figure 4 2003 LinkPoint International Inc 3 9100 Reference Manual INSTALLATION 3 For wireless mode only the line cord is not necessary For use in wireless mode the terminal must be changed to wireless mode in Setup see the section entitled Comms Setup under Local Functions later in this manual for the procedure When in wireless mode the whip antenna should be fully extended Note When the terminal is in wireless mode a Y shaped icon will appear in the upper left corner of the display 4 Before the terminal is used for the first time the battery should be fully charged To charge the battery securely plug the charger cable into the charger see Figure 5 Plug the charger cable into a standard 110 volt wall outlet Note A car or truck inverter is not recommended as it can damage the battery For charging in a vehicle an optional car charger may be ordered from LinkPoint International Plug the cord from the charger fully into the round port on the right side of the terminal With the terminal turned off fully cha
139. key to exit a field or to exit a menu Use the tables below to find the various transactions and Admin menu options CREDIT TRANSACTIONS CREDIT TRANSACTION HOW TO START THE STEPS TO COMPLETE THE TRANSACTION TYPE TRANSACTION FROM THE IDLE PROMPT CREDIT SALE Swipe the credit card Enter last four digits of the account number from CARD SWIPED the card amp press OK Enter any requested optional data such as Operator ID Invoice Number etc amp press OK Enter amount amp press OK Wait for approval amp receipt 2003 LinkPoint International Inc 37 9100 Reference Manual STANDARD TRANSACTIONS CREDIT TRANSACTION TYPE CREDIT SALE ONLINE MANUALLY ENTERED HOW TO START THE TRANSACTION FROM THE IDLE PROMPT Press 1 for Credit Menu then press 1 for Sale then press 1 for Online STEPS TO COMPLETE THE TRANSACTION Key account amp press OK Key expiration date amp press OK Enter CVC2 or CVV2 or CID number if prompted amp press OK This number is on the back of most cards if number is not available just press OK to bypass this prompt Press Yes or No at the Phone Sale prompt Enter amount amp press OK If prompted enter the AVS Address street only amp press OK AVS Address Verification Service If prompted enter the AVS zip code amp press OK Wait for approval amp receipt CREDIT SALE OFFLINE Use only where there is n
140. l CREDIT SALE AUTH TKT XXXXXX Item nnnn 2003 LinkPoint International Inc Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to either the idle or transaction menu screen 44 9100 Reference Manual STANDARD TRANSACTIONS Credit Card Sale Manual Entry A manually entered credit card sale should be performed if the card is not present or if the magnetic stripe on the card is unreadable To start a manually entered credit card sale from the idle prompt press OK Then select 1 Credit from the main menu followed by 1 SALE then 1 ONLINE Then follow the remaining prompts shown below Note A manually entered credit card sale will prompt for a Card Verification Value The Card Verification Value is a number that appears on the back of the customer s Visa MasterCard or American Express card after the account number Requiring this number
141. l X Cardholder Signature Custom Agreement Linel Custom cardholder agreement Custom Agreement Line2 i lines max 4 Custom Agreement Line3 Custom Agreement Line4 Custom Trailer Line 1 Custom Trailer Line 2 Custom Trailer Lines Custom Trailer Line 3 max 4 Custom Trailer Line 4 Date mm dd yy Time hh mmP Transaction date amp time Response AUTH TKT XXXXXX Y Host Response text i AVS Exact Match AVS response description i TID XXXXXXXXXXXXXXX ACI V i Transaction ID auth characteristic indicator 2003 LinkPoint International Inc 82 9100 Reference Manual ATM Debit Sale STANDARD TRANSACTIONS A debit sale should be performed only if the merchant account has been activated for debit A debit sale is started by pressing OK at the idle prompt followed by 2 DEBIT then 1 SALE Then follow the prompts shown below Display Message DEBIT SALE Enter Password optional DEBIT SALE Swipe Card DEBIT SALE Enter Operator Id optional DEBIT SALE Enter Sale Amount 0 00 DEBIT SALE Enter Tax Amount 0 00 optional 2003 LinkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK Slide the card through the card reader Manual entry is not allowed Key in the operator id up to four numeric character
142. l operators 4 Response Displays last five terminal responses press OK to go back from most recent to earliest 5 Batch 1 History Displays last five batch close amounts press OK to go back from most recent to earliest 2 Number Displays current batch number and allows number to be changed 3 Clear Deletes the current batch USE WITH CAUTION 4 Del Offline 1 Single Txn Allows a single offline transaction to be deleted 2 All Txns Deletes all offline sales USE WITH CAUTION 6 Setup 2003 LinkPoint International Inc 1 Printer 1 On Off Turns printer on or off 141 9100 Reference Manual LOCAL FUNCTIONS ADMIN MAIN FIRST SUB 2M SUB MENU 3 SUB MENU EXPLANATION MENU OPTIONS MENU OPTIONS OPTIONS 2 Receipt OPTIONS Sets number of customer copies 3 Format 1 Header Sets up receipt header lines text 2 Trailer Sets up receipt trailer lines text 3 Flex Sets up agreement lines text 2 Backlight Sets timeout time backlight 3 Contrast Sets display contrast 4 Comms 1 Comms Type Displays current comms type dialup or wireless and allows type to be changed recommend do NOT change with transactions in the batch 2 Wireless 1 Auth IP Sets wireless IP address 2 Close Ph N A dialup close of wireless batch not yet available
143. l ID used to identify the terminal to FDC Omaha 2003 LinkPoint International Inc 158 9100 Reference Manual LOCAL FUNCTIONS Primary Authorization Number The PSTN phone number is configured with this option From the idle prompt Primary Authorization Number is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 3 DIAL UP then 1 AUTH 1 PH Then follow the prompts shown below Display Message Operator Action AUTH PRIMARY Press the far left hand soft key change the primary authorization phone number XXXXXXXXXXXXXX Change Press the far right or the CLR key to leave Yes No the status unchanged and return to the menus AUTH PRIMARY The confirmation message will be displayed Changed before returning to the menus Confirmed Secondary Authorization Number From the idle prompt secondary authorization number is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 3 DIAL UP then 2 AUTH 2 PH The remaining prompts will be the same as for the primary number except the top line heading will read auth secondary Primary Transaction Close Host Number From the idle prompt primary close number is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 4 COMMS then 3 DIAL UP then 3 CLOSE 1 PH The r
144. l code is displayed along with the item number The text Accepted appears only for voided credit return and ticket only transactions Press CLR to return to either the idle or transaction menu screen 81 9100 Reference Manual STANDARD TRANSACTIONS Void Transaction Receipt The printed void transaction receipt contains identical specific details to the receipt of the transaction that was voided This means that the contents of the void transaction receipt depend on the contents of the receipt of the voided transaction An example of the void receipt is shown below VOID RECEIPT Transaction type Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom header lines max 6 NO PWNEHE i Merch ID XXXXXXXXXXXXXXXX Merchant TD Term ID xxxx Item Xxxx ie VISA AVS VOID SALE KEYED rere cee aes method Invoice xxxxxxxx Op ID xxxx K ype Y Invoice operator id Order Number Purchase order number XXXXXXXXXXXXXXXXXXXXXXXXXX AVS Address xxxxx AVS Zip Code xxxxxxxxx i PHONE ORDER Acct XXxXXXXXXXXXXXXXXXX Exp mm yy AVS numeric address info AVS zip code 5 9 digits If phone order Card number Expiry Date AMOUNT XXXXX XX Purchase Amount TAX Sxxxxx XxX Tax Amount optional TIP SXXXXX XX Tip Amount optional TOTAL SXXXXX XX Total Amount optiona
145. l feed but will not print because the thermal paper only prints on one side Open the paper compartment and make sure the roll is installed with the outer side of the paper toward the front keyboard side of the terminal d If the receipt starts to print but then the terminal shuts off while printing the battery may be low See Battery needs to be charged for more information e Make sure the paper is the correct type high grade thermal LinkPoint recommends Appleton 1012 f If everything appears to be in order but the printer still will not print receipts the merchant should call the help desk for assistance 2003 LinkPoint International Inc 195 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES PRINTING ERROR CHECK PAPER Load a new roll of paper into the printer following the instructions under Paper roll requires replacement below Then do a reprint to print the receipt To reprint a receipt press the blue F key then press 1 for Reprint Choose the desired copy 1 Merchant 2 Customer or 3 Both At the Enter Item prompt key the item number or just press OK to reprint the last transaction RECEIVING INACCESSIBLE is displayed during a transaction attempt The wireless network was unable to connect with the wireless gateway Try the transaction again If the problem persists the merchant should call the help desk SENDING ERROR is displayed during a transaction attempt a The terminal s
146. led PIN Pad Under Printer added Thermal and with integral paper roll holder to first line of this section Added Translucent paper door o Under SAMS Security Access Modules added Up to four ID 000 SAM cards internally on a removable expansion board o Under Serial Port added that the RS 232 is a dual port o Added section entitled Standards o Added section entitled Warranty O O oO 0 O O O 0 Under Download and Encryption Procedures Direct Full Download PC to Terminal added a note after the operator action to plug in the download cable stating Plug a charger into each terminal Under Download and Encryption Procedures Direct Full Download PC to Terminal a warning was added that the terminal must be allowed to reboot and initialize after the download and a note was added that the application version numbers should be verified in AppMan after the download Under Download Parameters and Options the default values or field lengths of the following fields were changed in the table because of changes in the software 1131 from a field length of 14 to a field length of 14 14 1132 from a field length of 21 to a field length of 21 21 1152 from 00000 to 000 1252 from a field length of 10 to a field length of 10 1 9010 from a field length of 4 to a field length of 4 4 9030 from a field length of 4 to a field length of 4 4 20002 from 30
147. les It is not configurable via the merchant s Zontalk profile but this logo can be replaced by writing a new application module with a new logo then performing a remote application upgrade to load it into the terminal As described in detail later in this manual the menu displays allow the user to make selections from a list of options There are three basic menus the main menu for transactions and the admin menu and special setup menu for local functions such as reports review setup demo mode and date and time The Card Reader The LinkPoint 9100 terminal includes a dual track magnetic card reader Figure 8 so the terminal can read both track 1 and track 2 The card reader reads the cardholder s account number expiration date name track 1 only and security data from the magnetic stripe on the back of all major credit and bankcards Only track 2 data are transmitted to the processing host for credit debit and EBT cards The cardholder name is extracted from track 1 for printing on the receipt but track 1 data are not transmitted to the host Figure 8 2003 LinkPoint International Inc 9 9100 Reference Manual GENERAL FEATURES Note When swiping the card bi directionally face the magnetic stripe up and away from the keypad The card must be positioned all the way to the back of the card reader while swiping it To begin an on line credit card sale the card can be swiped at the SWIPE CARD idle prompt or at
148. level code necessary for the Zontalk specific TMS To exit any submenu in AppMan press the orange CLR key To exit Appman and reboot the terminal press CLR or C at the AppMan main menu Delete Batch Delete batch is accessed by pressing 2 DELETE BATCH on the special menu Delete batch can also be accessed more easily via the admin menu Please see the section Batch Clear under Local Functions earlier in this manual Caution The Delete Batch operation deletes all transactions in the batch and should be used only under extreme situations Important note Delete Batch will delete only the batch for the terminal s current mode For example if transactions have been run in both dialup and wireless modes and the terminal is currently in wireless mode only the wireless batch will be deleted To delete the dialup transactions it would be necessary to go into dialup mode This procedure will not delete a batch of offline sales See the section entitled Delete Offline Transactions earlier in this manual for the procedure to delete offline sales When the DELETE BATCH option is selected the following display will appear 2003 LinkPoint International Inc 186 9100 Reference Manual Display Message BATCH CLEAR Confirm Clear Yes No BATCH CLEAR Change Confirmed Delete Parameters SPECIAL SETUP FUNCTIONS Operator Action Press the far left hand soft key under Yes to clear the current
149. lication upgrade Always do a configuration load after the application upgrade Important Note If a new version of the Keymanager applet is loaded into a terminal during an application upgrade it will disable debit and EBT in the terminal If terminals in the field are being remotely upgraded the Keymanager applet should not be included in the list in the master download file K78_lp_s did when upgrading terminals that currently support debit or EBT DISPLAY ACTION IDLE PROMPT PRESS THE BLUE F KEY ADMIN MENU 1 REPRINT 2 REVIEW 3 REPORT PRESS 6 KEY SETUP SETUP ENTER PASSWORD KEY PASSWORD 1234 PRESS OK KEY SETUP 1 PRINTER 2 BACKLIGHT 3 CONTRAST PRESS 4 KEY COMMS HOSTS 1 COMMS TYPE 2 WIRELESS 3 DIAL UP PRESS 1 KEY COMMS TYPE COMMS TYPE 2003 LinkPoint International Inc 22 9100 Reference Manual TYPE DISPLAYED CHANGE YES NO HOSTS 1 COMMS TYPE 2 WIRELESS 3 DIAL UP CONFIG HOST 1 HOST PHONE 2 TERMINAL ID CONFIG PRIMARY PHONE DISPLAYED CHANGE YES NO CONFIG HOST 1 HOST PHONE 2 TERMINAL ID SETUP 1 PRINTER 2 BACKLIGHT 3 CONTRAST APP UPGRADE START UPGRADE CONFIRM YES NO ZONTALK DOWNLOAD DOWNLOAD INFO DISPLAYED SOFTWARE LOAD CONNECTING PLEASE WAIT SOFTWARE LOAD RECEIVING PLEASE WAIT DOWNLOAD AND ENCRYPTION PROCEDURES IF WIRELESS PRESS YES KEY TO CHANGE TYPE TO PHONE OR IF PHONE PRESS NO KEY PRESS 4 KEY CONFIG PRESS 1 K
150. ll the help desk for assistance Also see Declined invalid PIN above FORCE is displayed on batch close The processing network closed the batch for a different amount than the amount in the terminal s batch The merchant should call the help desk for assistance FORMATTING ERROR is displayed instead of the normal idle prompt The terminal has lost its application and must be swapped HARDWARE ERROR CALL HELP desk is displayed during a transaction attempt There may be a problem with the internal hardware connections or some other hardware problem Try the transaction again If the problem persists the merchant should call the help desk HOST BUSY TRY AGAIN is displayed during a transaction attempt The processing network is busy and cannot answer the incoming call Try the transaction again HOST INACCESSIBLE is displayed on wireless transaction attempts The wireless network was unable to connect to the wireless gateway Try the transaction again If the problem persists the merchant should call the help desk HOST TIMEOUT is displayed during a wireless transaction attempt The terminal did not receive a response from the network within the allowed time Try the transaction again INVALID is displayed on batch close There is an invalid transaction in the batch that was not accepted when the batch closed The merchant should call the help desk for assistance INVALID LOAD KEYS is displayed when an EBT or debit sale is atte
151. m nnn DEBIT SALE AC XXXXXXXXXXXXXXXXXXX CC XXXXXXXXXXXXXXXXX Item card type Account number Customer Code Invoice xXXXXXXXX OpID nnnn Date mm dd Ti Sanne Invoice number operator id eae ae YY ame sue Transaction date amp time Resp XXXXXXXXXXXXXXXX Host response Amount Tax Purchase amount optional tax SXXXXXX XX SXXXXX XX Cashback xxxxxx xx Tip Sxxxxx XxX Surcharge xxxxxx xx TOTAL SxxxxxxX XX Optional cashback Optional tip Optional txn fee surcharge Optional total END OF BATCH l End of report marker Note The report will be ordered by credit debit and EBT transaction categories and within these ordered by item number The detail report will contain all data collected during the transaction from prompts if the data is non zero Voided transactions will be displayed in the transaction detail report If no transactions are present for a transaction type this type will not be displayed on the report 2003 LinkPoint International Inc 123 9100 Reference Manual REPORTS Report Summary The summary report provides totals for credit debit and EBT transactions If a particular card type does not have any activity in the batch that card type will not be included in the summary report A summary report is started by pressing the blue F key at the idle prompt followed by 3 REPORT then 2 SUMMARY Then follow the remaining prompts shown below Display Me
152. mpted This means the EBT debit encryption keys are not correctly loaded in the terminal or the terminal is not programmed for EBT or debit If the merchant has been approved to take debit or EBT the help desk should be called for assistance INVALID MERCH is displayed when a transaction is attempted The merchant s account may not be set up correctly on the processing network The merchant should call the help desk KEYMANAGER 1 2 KEYLOAD ERROR appears on the display after a configuration download This indicates that a working key was downloaded into the terminal during the configuration download but the terminal was not previously encrypted for debit The terminal must be returned for encryption Before it can be encrypted the keymangr applet must be re enabled by going into AppMan 2 S W Maintenance entering the password 29009415 then choosing 2 Change App Status then 6 Enable KeyMangr For more information about this procedure see the section of this manual entitled Special Setup Functions Application Manager 2003 LinkPoint International Inc 193 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES Keys do not respond a Make sure the terminal is turned on Make sure the keys are being pressed hard enough to get a response keys should beep when pressed b If the terminal is turned on but the keys do not seem to respond press the red C key to find out if it beeps c If the C key does not beep the te
153. n detailed above with the insertion of the extra prompts described earlier under the purchase card ticket only swiped section Purchase Card Ticket Only Receipt The purchase card ticket only receipt will be as described above for ticket only receipts with the purchase card information added Ticket Only Manual Entry with Direct Marketing AVS A manually entered ticket only with direct marketing and AVS is started by pressing OK at the idle prompt followed by 1 CREDIT then 5 TICKET Then follow the prompts shown below Display Message Operator Action TICKET ONLY If prompted key in the merchant password 1 6 digits and press OK Enter Password optional TICKET ONLY Key the cardholder s account number Se Gara maximum 19 digits and press OK wipe Card or Key Account Key in the four digit expiration date using two TIERE ee digits for the month and two for the year then Enter Expiry press OK Date MM YY TICKET ONLY Press the far left soft key under YES if the order was received by phone or press the far Phone Order right key if it was not Transaction Yes No 2003 LinkPoint International Inc 74 9100 Reference Manual TICKET ONLY Make Imprint If Card Is Present TICKET ONLY Enter Operator Id optional TICKET ONLY Enter Sale Amount 0 00 TICKET ONLY Enter Tax Amount 0 00 option
154. n press OK Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or if tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen Key in the customer s numeric address up to 5 digits and press OK Key in the customer s 5 or 9 digit zip code and press OK 52 9100 Reference Manual STANDARD TRANSACTIONS CREDIT SALE Enter Order Number optional CREDIT SALE Enter Invoice Number optional CREDIT SALE various text CREDIT SALE AUTH TKT XXXXXX Y various text CREDIT SALE Press OK for customer copy conditional CREDIT SALE AUTH TKT XXXXXX Y various text 2003 LinkPoint International Inc Key in the order number up to 25 alphanumeric characters and press OK Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING The terminal displays the authorization response text and the AVS co
155. n successful with one bar e Lightning Bolt Displayed when the battery is being charged e ABC Indicates that alphanumeric input is available 2003 LinkPoint International Inc 8 9100 Reference Manual GENERAL FEATURES e Padlock Indicates that the terminal is locked and must be unlocked before it can be used Note The lock feature is not available in the current application e Battery Indicates the approximate reservoir strength of the 9100 battery The more bars the stronger the battery The maximum number of bars is three when the battery is fully charged When the battery is fully discharged the icon will display as an empty rectangle and will begin flashing if a transaction is attempted When the unit is being charged and the lightning bolt appears the battery bars will pulse in sequence from right to left The idle screen normally displays the date and time at the top SWIPE CARD in the middle and the names of the four yellow soft keys at the bottom After a configurable period of time this idle screen times out to the LinkPoint International logo Zontalk includes a field to disable this time out so that the terminal stays on the SWIPE CARD idle prompt indefinitely when the terminal is not being used The three areas of the idle screen are Zontalk configurable so that they can be replaced by text such as advertising messages The LinkPoint International logo is contained in one of the application modu
156. nal via the wireless network 2003 LinkPoint International Inc 203 9100 Reference Manual INDEX INDEX A DA COE EE E T ashes cred tees N S 199 AC Adapter cecccescsseescesscetecseeeeceecesecseeeeeeteceneens 199 Account NUMDET cceecceseesseeeeeeecesecaeeeeeeeeenneene 199 ApH anumMerie when aera r ae ee teh cated 199 Application aici cach nctvotessetecensssivtenceiansvecisteuaitette 199 Application Upgrade cccceccsesscssscsteeteeeeeeseensenee 164 ATM Debit Definition Authorization Authorization Only Doe fini tti On eseina AEE 199 NN cg Ate A Saute ence attest tt hs 50 54 65 79 B Backlight Timeout Period ccceeeesesteeeeeeeeees 154 Batch Clear cece Batch Functions Batch History Batch Inquity ssccietesisitesiiedceuetencee nace Batch N m betinen tanna Special Setup Functions Standard Transactions s sseseseseeseeerereerereereeeeeseses C Card Reader niher ietie 9 35 199 Card Verification Value CVV2 cseeeeeeeeeeeees 45 Carrier ClOS Batch wit cenGnguctie edad neces 200 Communication Type Setup ceceeeeeeeeeeeeees 156 Credit Card Authorization Only ccceeeeeeeeees 39 Matital seii enea 78 Swiped ee 78 Credit Card Pre Sale s ccssesinctssesseessesetesastiaasdernessess 39 Credit Card Return cccccccccssecssecessseeseeesseeseeeeee 38 Manual Swiped Credit Card Sale Manuals s 0 5 hone ieee Bees 38
157. nd transactions can be run while the charger is plugged in but normally this should not be done Normally 2003 LinkPoint International Inc 190 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES the terminal should be powered off during charging d Charging a discharged battery for only a few minutes and then removing the charger will cause three bars to appear in the battery icon but this does not mean the battery is charged It only means the voltage has gone up but not the battery capacity The merchant should be instructed to leave the charger in for several hours until the battery icon stops flashing BATTERY LEVEL IS TOO LOW TO CONTINUE CHARGE NOW is displayed when a transaction is attempted battery power is too low to complete the current transaction If there is immediate access to an electrical power outlet the battery should be charged for five minutes then transactions can be run with the charger attached Otherwise the battery must be charged later for at least five hours before attempting to use the terminal again Battery needs to be charged When the LOW BATTERY warning starts to appear about 10 or 20 more transactions can be run but the battery should be recharged at the earliest opportunity To do this first turn off the power on the terminal You can charge with the terminal turned on but this is not the preferred method Plug the charger cord into the port on the right side of the terminal Mak
158. ne store and forward credit sales can also be performed The 9100 can process credit debit and EBT transactions and has an optional smart card reader as well Its integrated clam shell printer makes changing paper quick and easy Figure 1 This manual includes step by step guides through specific transactions and operations and shows how to keep the terminal in peak operating condition It was designed to assist FDMS its help desk and bank ISO clients Words that appear in capital letters and brackets LIKE THIS stand for keys on the terminal keypad Words that appear in capital letters without brackets LIKE THIS stand for display messages Printer The LinkPoint 9100 terminal has an integrated thermal printer that uses standard financial quality thermal paper The paper is two and one fourth inches wide and up to one and seven eighths inches in diameter The printer prints eight lines per second and sl has a clam shell design for quick easy replacement of paper Battery A high capacity rechargeable battery frees the terminal from having to be attached to an electrical outlet An innovative cartridge design and a quick release door on the battery compartment make battery replacement easy and simple PIN Pad The LinkPoint 9100 terminal has an integrated PIN pad to support debit and EBT transactions Both Master Session and DUKPT encryption are supported 2003 LinkPoint International Inc 1 9100 Ref
159. nes max 6 Merchant ID Terminal ID and Item Card tran type entry method Invoice operator id Card number Expiry Date Purchase Amount Tax Amount Tip Amount Total Amount Cardholder Signature Cardholder name if swiped Custom cardholder agreement lines max 4 Custom trailer lines max 4 Transaction date amp time Host Response text 9100 Reference Manual STANDARD TRANSACTIONS Credit Card Sale Manual Entry With Direct Marketing AVS When the Direct Marketing and AVS prompts are enabled a manually entered credit card sale will display these prompts To start a manually entered credit card sale with Direct Marketing and AVS select Credit Sale from the menus by pressing OK at the idle prompt followed by 1 Credit then 1 Sale then 1 Online Then follow the remaining prompts shown below Display Message Operator Action If prompted key in the merchant password 1 CREDIT SALE 6 digits and press OK Enter Password CREDIT SALE aa the cardholder s account number max 19 igits and press OK Swipe Card or Key Account Key in the four digit expiration date using two CREDIT SALE digits for the month and two for the year then Enter Expiry press OK Date MM YY CREDIT SALE Key in the 3 digit VISA CVV2 number and Enter 3 Digit press OK CVV2 Number optional 2003 LinkPoint
160. niseerd 35 156 203 O Offline Batch Upload s sssssseeessssesessessesersessesesse 136 Offline Item Numbet cccccccccssecssceseeeeseeesseees 107 Offline Transaction Operation cseeseeeeteeee 103 204 9100 Reference Manual Printer S tup sicccc ciscescsscecevesestccteoscoctnesadecchecssecteceeses 152 Printers ainor eitir i e ERRE E 1 Purchase Card Authorization Only Mati roc ci o5 fisees be eek cn beg aes EE E 79 SWipedsecceruscurniireiriireniciini ioiii 79 Purchase Card Return Manual srren eini ARR GT 65 SWwip dieerceovsirisionercaiiican iiie 65 Purchase Card Sale Manal sere nneanennn nean a aes 59 SWwWipediirinri inoitia 56 Purchase Card Ticket Only Manual 35 ci ccss ciseas ep dchsedes innn ns 74 R Receipts ATM Debit Card Return 89 ATM Debit Card Sale 186 Authorization Only ceccccsseeseeeeceseenseeseeeeeeaes 78 ANS EIE A TEA oii EG SS Ga 55 Batch Close ccccccscsssccseeessecssecsseeeeseecsseesseeeees 133 Credit Card Sale ccccccccccecssecssecessseeseeeseeesseens 49 EBT Credit Cash Sale ccccccecsceeseecsseeeseeeees 101 EBT Food Return D5 EBT Food Sale 05 1 92 EBT Food Stamp Balance eceeeeeeeeeeteeeeeees 98 Editing Formats cccessceseeecseseesreeeeeceeeeeees 153 Offline Sale arira ri a E AEA 104 Pre Sale Gratuity eseseseeeeeeeeeesseeeesesrserrsrsrrreeees 109 Puchase Card Sale cccceccc
161. nly use cleaners that are safe for plastic To avoid costly downtime LinkPoint International also recommends protecting the terminal s charger with a surge protector while the battery is being charged 2003 LinkPoint International Inc 4 9100 Reference Manual INSTALLATION Returning the Terminal for Service LinkPoint International has both warranty and non warranty LinkPoint 9100 services Refer to your sales agreement for specific details on coverage To repair or replace the LinkPoint 9100 terminal contact LinkPoint International 2003 LinkPoint International Inc 5 9100 Reference Manual GENERAL FEATURES GENERAL FEATURES Application Software Features This application supports retail credit card transactions It also supports debit and EBT electronic benefits transfer transactions Supported EBT transaction types are food sale food return food stamp balance inquiry cash sale cash balance inquiry voucher sale and voucher return Offline store and forward credit sales can be performed when there is no access to either a telephone line or a wireless signal The offline sales can later be uploaded in either wireless or dial up mode New local functions include a view last five host responses F 4 press OK to scroll back through the responses b view last five settled batches F 5 1 press OK to scroll back through the batch close responses All transaction types have optional
162. nt SPECIAL SETUP Enter Password SPECIAL 1 AppMan 2 Delete Batch 3 Delete Para 2003 LinkPoint International Inc Operator Action Key the code number 00123455432100 and press OK Key the merchant password default is 1 2 3 4 and press OK Make a selection from the special menu See the detailed instructions below for each menu option 180 9100 Reference Manual SPECIAL SETUP FUNCTIONS Application Manager Application manager AppMan is a supervisory application that allows more than one application or application module applet to operate in the terminal The application modules work cooperatively under the supervision of AppMan AppMan provides the following features e loading or upgrading of individual applets without affecting other resident applets e control of application launch e integration of applets when sharing of data and resources is needed e power down functions for the terminal e a means of configuring the terminal e storage of environment settings The Application Manager AppMan menu is accessed by pressing 1 APPMAN ON THE SPECIAL menu The following AppMan menu will appear APPMAN Vx xxx 1 TERMINAL SETUP 2 S W MAINTENANCE 3 APPLICATION SETUP 4 VERSION NUMBERS Terminal Setup When terminal setup is selected from the AppMan menu the following submenu will appear SET DATE SET TIME CHANGE PASSWORD BACKLIGHT TIMER ACTIVITY
163. nternational Inc 184 9100 Reference Manual SPECIAL SETUP FUNCTIONS Example of version numbers list Application Versions S N 123456789 the terminal serial number entered when the application was downloaded BIOS K78 V3 13 Appman 2 13c KfmsAplt 1 00 DsApplet 2 08 K78COMLP 1 03 ta78Ink 1 00d GfxApp 1 01 KeyManegr 1 02 NIM 1 51b Pos_lp 1 04 APMENGLISH 2 10 Zontalk 1 01 Continue to press the down arrow key until all version numbers have been displayed Note This list does not include the terminal s boot program version or the modem firmware version The boot version number may be viewed for a few seconds when the terminal is powering up after being turned off The modem firmware version may be viewed when the regular application is running by pressing the blue F key for the ADMIN MENU then 0 for DIAGNOSTICS then 9 for WIRELESS TEST The meaning of each applet or application module on the above list is as follows Appman is responsible for control of loading and maintenance of the other applets It is like a simple OS KfmsAplt contains the code for the FLASH file system In the LinkPoint 9100 there are only three files in this system corresponding to the three different batches wireless dialup and offline The actual storage area is at the end of available FLASH i e it is not included in the actual applet area DsApplet is the configuration database The terminal s UI u
164. ntry with Direct Marketing AVS s ssssssssssssisssssessisressesse 79 V id Transact Onise errie e sIr N ee ENE rA EE EEE ucts EES EE EE SES AS E ENET E EE SEEE 80 Void Transaction Receptie nera i ee a ERE EEE ia PRERE A EEE EE 82 ATM Debit S lece ineeie tenps eiria teter aa naa roa MEERE ano lee re o e oka erties eriei iste 83 ATM Debit Sale Rec i Ptinn mie haset ana eriei eak e rE EE EAEE EEEa EEEE ra RRR ESR 86 ATM Dep it Rett Miesen le eera eana la aie eas lg ra tepna beirtear erine iett 87 ATM Debit Returni Receipt entana ennenen ee eana EEA E E E EE EA EE Es ASER Kesat 89 EBT Food Saleisha a aaa tara eias eet rea ierat ie tiai ris lets 90 EBT Food Sale Receipt er meree naeta eara einean e rea eE EA E OERE EE EAEra RESOR SEERE 92 EBT Food Retur Nieisen earnst aa r e eera ieena iek Enae regen 93 EBT Food Retutn Receipt tatana earen aE AERE EEEa EE DEEE A RESNE ES 95 EBT Food Stamp Balance Inquiry s esssssssssssssesessesessesessssesresesessenresesesnentntesesrentnrereneenesnene 96 EBT Food Stamp Balance Receipt sssssesesercssrsesesesesesesessesesesessssssertsestserenessestsesesesesssssssse 98 EBT Gash Salesiana e tee tiea E nia teas esiasueelgadiastaGrionte keita r iSi 99 EBT Gash Sale Receipt sissien e a eaea nE r a EE EEE RR ESAN E aa aeei Ee Ne 101 EBT CashiBalances is esmi nanii eana ipase ekaa e ena g ra aE Vrea E ERRES 102 EBT Voucher Sale niinen eere eeeh Era E aan NEEESE EEE EEIE AS EEEN SEEREN E ERN tats 102 EBT Vouc
165. nu then press 7 for Vouch Rtrn Swipe the EBT card or key account amp exp date manually if no expiration date on the card press OK to bypass the Expiry prompt Enter the Operator ID required amp press OK Enter the Transaction Voucher Number from the electronic voucher amp press OK Enter amount amp press OK Enter approval code obtained from voice center amp press OK Wait for approval amp receipt 2003 LinkPoint International Inc 41 9100 Reference Manual STANDARD TRANSACTIONS Credit Card Sale Swiped A sale is a monetary transaction that transfers funds from a cardholder s credit line to the merchant s bank account This transaction is the normal procedure used to authorize and capture a credit card sale for later deposit The following prompts will appear if credit sale is selected from the menus by pressing OK at the idle prompt followed by 1 CREDIT then 1 SALE then 1 ONLINE A swiped credit card sale may also be started by simply swiping the card at the idle prompt or the LinkPoint logo Display Message Operator Action CREDIT SALE If prompted key in the merchant password 1 6 digits and press OK Enter Password optional CREDIT SALE Slide the card through the card reader Swipe Card or Key Account CREDIT SALE Key the last 4 digits of the account and press Enter Last 4 va Digits optional C
166. number on the second line Make sure it matches the LLI number on the RIM sticker on the back of the terminal If it does not match the help desk must be called If the LLI number is all zeros the terminal has lost connection with the modem Power the terminal down and up to reset it See Unsuccessful no comms below for more information about this f Even if the LLI is correct it may be necessary to power the terminal down and up to reset it g If the merchant can t get a signal after trying all of the above the help desk should be called for further assistance Terminal will not power down a Make sure the power button is held down for at least seven seconds to turn off the terminal b If the terminal continues to stay on even when the power button is held down for some time remove and replace the battery c If the problem still persists the merchant should call the terminal help desk Terminal will not power up a Make sure the power button is being fully depressed But do not hold down the button for more than a second or the terminal may power down again b The battery may be dead Charge the battery for at least five hours Note If the terminal has not been used for some time the battery may have self discharged c If the battery will not charge replace the battery with a new one Note The normal lifetime of a battery is about one year d If the terminal powers up but will not stay powered up the tamper
167. o accept Electronic Benefits Transfer cards EBT TRANSACTION TYPE HOW TO START THE TRANSACTION FROM THE IDLE PROMPT Press 3 for EBT Menu then press 1 for Food Sale EBT FOOD SALE STEPS TO COMPLETE THE TRANSACTION Swipe the EBT card or key account amp exp date manually if no expiration date on the card press OK to bypass the Expiry prompt Enter the Operator ID required amp press OK Enter amount amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for approval amp receipt EBT FOOD RETURN Use this to issue a refund on a food sale Press 3 for EBT Menu then press 2 for Food Return Swipe the EBT card manual entry not allowed on a return Enter the Operator ID required amp press OK Enter amount amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for approval amp receipt EBT FOOD BALANCE Use this to verify the food stamp balance on the EBT account Press 3 for EBT Menu then press 3 for FoodStp Bal Swipe the EBT card or key account amp exp date manually if no expiration date on the card press OK to bypass the Expiry prompt Enter the Operator ID required amp press OK Give the terminal to the customer to enter the PIN amp press OK Wait for receipt 2003 LinkPoint International Inc 40 9100 Reference Manual EBT TRANSACTION TYPE
168. o phone line or wireless coverage available Note that the offline sales are not approved until they are uploaded later Some offline sales may be declined when they are uploaded for approval Press 1 for Credit Menu then press 1 for Sale then press 2 for Offline Swipe card or key account amp exp date manually Remaining prompts will be same as for an online sale but you will not get an approval Note You must upload any offline sales at the end of the business day see Batch Upload instructions in the Batch Transactions table below CREDIT RETURN Use this to issue a refund to an account Press 1 for Credit Menu then press 2 for Return Enter password amp press OK Swipe card or key account number amp exp date manually Remaining prompts will be similar to those for a sale VOID Use this to cancel a transaction in the current open batch Press 1 for Credit Menu then press 3 for Void Enter password amp press OK Enter three digit Item from original transaction receipt If the correct item is displayed press OK If the correct card number is displayed press OK Press OK to confirm the void Wait for receipt 2003 LinkPoint International Inc 38 9100 Reference Manual CREDIT TRANSACTION TYPE AUTHORIZE ONLY This will pre authorize an amount but will not capture the sale or charge the customer s account HOW TO START THE TRANS
169. omer copies of receipt 0 minimum to 9 maximum if set to 0 merchant copy will still print but no customer copy will print 1352 N 1 Receipt Start Line Feeds 1358 X 29 Receipt Header L1 Text RETAIL STORE This and the other default receipt header lines MUST be changed in the individual merchant files 1359 X 29 Receipt Header L2 Text CROSSROADS MEGA MALL 1360 x Receipt Header L3 Text 123 MAIN ST 1361 Receipt Header L4 Text ANYWHERE 12345 1362 N 1 Receipt Header Line Feeds i 1366 N 1 Gratuity Line Feeds 1370 i Ne eh ae i Signature Line a P a lines here E al eee ee lines 1373 X 29 Receipt Trailer L3 below flex Blank S gt las lines 1375 EE Receipt End Line Feeds 1379 Receipt Header L5 Text ORE O XXX XXX cai a cil a E a 1381 X 29 Customer Agreement L1 A I agree to pay the agreement below signature issuer agreement below signature if agreement below signature line return A S ad password 2003 LinkPoint International Inc 28 9100 Reference Manual DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE from TDF 1463 1464 N E 2015 S 3210 S S S S Hot Keys Enabled if set to Y Y menu options can be accessed by pressing the corresponding numeric key
170. op line of the idle screen max N T oe 21 characters and press OK The terminal ne OD will return to the idle prompts menu XXXXXXXXXXX 2003 LinkPoint International Inc 165 9100 Reference Manual LOCAL FUNCTIONS Setting Idle screen Main Line On selecting the Idle Main prompt the following screen appears Display Message Operator Action FORMATTING Enter the new main line of the idle screen max 14 characters and press OK The terminal will return to the idle prompts menu New Greeting XXXXXXXXXXX Enabling Transactions The enable transactions function allows the merchant to enable or disable several of the financial transaction types The transactions that can be controlled are EBT inquiry EBT cash debit cashback debit return credit return and pre sale gratuity Note These can also be selectively enabled or disabled in the merchant s Zontalk file From the idle prompt enable transactions is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 8 ENABLE TXNS Then select the transaction to be enabled or disabled from the menu that appears When a transaction is selected the following display will appear where XXXXXXXXXXXXXX the transaction type Display Message Operator Action XXXXXXXXXXXXXX The current mode will be displayed MMM as either ON or OFF and the user is prompted to Mode MMM change if required Change
171. or debit If a debit card sale is run as a credit card sale the terminal will display Card Type Not Accepted b If these transactions are being run correctly but they still do not get approvals the merchant should call the terminal help desk for assistance Also see Declined invalid PIN below Declined invalid PIN when a debit or EBT transaction is attempted The customer entered the wrong PIN The transaction should be tried again and the customer should re enter the PIN DECLINED on any transaction a There may be a problem with the customer s account the merchant should request an alternative form of payment b If all cards are declined or all cards of a particular type such as debit or EBT are declined there may be a problem with the merchant s setup on the processing network In this case the merchant should call the help desk Display is black when terminal is powered up a If the terminal has been left in a hot place such as the dashboard of a car the LCD may become dark Put the terminal in a cool place and see if the display returns to normal If the display remains dark the terminal may need to be swapped Note If the terminal is exposed to extreme heat it may be permanently damaged b If the display is dark even under normal temperature conditions the merchant should call the help desk for assistance Display is blank a Press the power button to the right of the red C key to make sure the terminal i
172. or down arrow keys must be pressed When a menu selection is highlighted it can be selected by pressing the OK key Menu options can also be selected by pressing their corresponding numbers on the keypad 2003 LinkPoint International Inc 10 9100 Reference Manual GENERAL FEATURES The blue function key which is labeled F is used to access the admin local functions menu This menu includes such functions as reprint review report setup date and time and so on When numeric only input is required the keys marked 1 through 9 and 0 are used for keying data with the data appearing from the right hand side of the display When alphanumeric input is required the ABC icon will appear above the display On the first press of a number key the appropriate digit will appear If the same key is pressed again quickly in less than two seconds the first associated alpha character will appear Quickly pressing the key again will cause the second associated alpha character to appear and so on Repeated pressing of the key will eventually result in the numeric digit reappearing on the display For example when the ABC icon is displayed pressing the 248C key once will generate a 2 Quickly pressing the key again will generate the letter A and so on To make another letter using the same key it is necessary to wait two seconds before pressing the key again Pressing the 0 zero key repetitively while in alphanumeric input
173. or the LinkPoint 9100 terminal The merchant should call the terminal help desk for information on ordering these batteries To replace the battery in the 9100 open the battery door on the right side of the unit Use the tab to pull out the battery Install the new battery in the same position as the old one with the tab on the outer end toward the battery compartment door the battery will only go in one way Battery will not accept a charge a Make sure the ambient temperature is between 40 and 104 degrees Fahrenheit 5 and 40 degrees Celsius If the ambient temperature is above or below this range the battery may not accept a charge b The battery may be too old to accept a charge Normal lifetime of a battery is about one year In this case the merchant should call the help desk to order a new battery 2003 LinkPoint International Inc 191 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES CODE nn Code plus a two digit number appears on the display The terminal has a hardware problem The merchant should call the help desk for assistance COMMS ERROR FAULT ID nnnn is displayed during a transaction A general communications fault indicated by a four digit number nnnn occurred Try the transaction again If the problem persists the merchant should call the help desk Debit cards do not get approvals a Make sure the debit transactions are being started correctly by selecting the transaction menu f
174. ot delete a batch of offline sales See the section entitled Delete Offline Transactions later in this manual for the procedure to delete offline sales 2003 LinkPoint International Inc 148 9100 Reference Manual Press the far left hand soft key to change the Press the far right hand soft key or the CLR LOCAL FUNCTIONS Batch Clear is accessed by pressing the blue F key at the idle prompt followed by 5 BATCH then the password then 3 CLEAR Then follow the remaining prompts shown below Display Message BATCH CLEAR Confirm Clear Yes No BATCH CLEAR Change Confirmed 2003 LinkPoint International Inc Operator Action Press the far left hand soft key under Yes to clear the current batch Press the far right hand soft key or the CLR key to leave the batch unchanged The confirmation message will be displayed and the terminal will return to the Batch menu 149 9100 Reference Manual LOCAL FUNCTIONS Delete Offline Transactions The delete offline transactions operation deletes either all or single transactions from the open offline batch If offline sales are repeatedly declined during offline uploads it will be necessary to delete them so they do not accumulate in the offline batch Delete Single Offline Delete single offline is accessed by pressing the blue F key at the idle prompt followed by 5 BATCH then the password then 4 DEL OFFLINE then 1
175. ot have an expiration date FOOD SALE Key in the operator ID up to four numeric characters and press OK This is a required ae Operator prompt for EBT I FOOD SALE Key in the sale amount max 7 digits without Enter Sale the decimal point then press OK Amount 0 00 Key in the PIN number 4 to 8 digits and then FOOD SALE press OK Each digit entered will appears as Amt XXXXX XX the symbol Enter PIN 2003 LinkPoint International Inc 90 9100 Reference Manual FOOD SALE various text FOOD SALE AUTH TRI XXXXXX Item nnn FOOD SALE Press OK for customer copy conditional FOOD SALE AUTH TKT XXXXXX Item nnn 2003 LinkPoint International Inc STANDARD TRANSACTIONS The terminal displays several messages indicating it is communicating with the host These are Dialing Redialing Sending Receiving and Disconnecting The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The approval message is displayed Press CLR to return to transaction menu screen 91 9100 Reference Manual STANDARD TRANSACTIONS EBT Food Sale Receipt FOOD SALE RECEIPT C
176. oval message is displayed Press CLR to return to either the idle or transaction menu screen 58 9100 Reference Manual Purchase Card Sale Manual Entry STANDARD TRANSACTIONS When the customer code and tax prompts are enabled a manually entered credit card sale will display these prompts To start a manually entered purchase card sale select credit sale from the menus by pressing OK at the idle prompt followed by 1 CREDIT then 1 SALE then 1 ONLINE Then follow the remaining prompts shown below Display Message CREDIT SALE Enter Password optional CREDIT SALE Swipe Card or Key Account CREDIT SALE Enter Expiry Date MM YY CREDIT SALE Enter 3 Digit CVV2 Number optional 2003 LinkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK Key the cardholder s account number maximum 19 digits and press OK Key in the four digit expiration date using two digits for the month and two for the year and press OK Key in the 3 digit VISA CVV2 number and press OK 59 9100 Reference Manual STANDARD TRANSACTIONS OR CREDIT SALE Enter 4 Digit CID Number optional OR CREDIT SALE Enter 3 Digit CVC2 Number optional CREDIT SALE Phone Order Transaction Yes No CREDIT SALE Make Imprint If Card Is P
177. ow Display Message Operator Action If prompted key in the merchant password 1 POOD RETURN 6 digits and press OK Enter Password optional Slide the card through the card reader Manual entry is not allowed FOOD RETURN Swipe Card FOOD RETURN Key in the operator ID up to four numeric characters and press OK This is a required Enter Operator prompt for EBT Id FOOD RETURN Key in the sale amount max 7 digits without Ent saie the decimal point then press OK Amount 0 00 Key in the PIN number 4 to 8 digits and then press OK Each digit entered will appears as FOOD RETURN Amt XXXXX XX the symbol Enter PIN 2003 LinkPoint International Inc 93 9100 Reference Manual STANDARD TRANSACTIONS FOOD RETURN The approval message is displayed The various text terminal displays this message until the receipt is printed assuming that the printer is available and enabled FOOD RETURN The terminal displays this message waiting for acknowledgement before printing the AUTH TRT customer receipt if second receipt is enabled XXXXXX Item nnn FOOD RETURN Press OK for customer copy conditional FOOD RETURN The approval message is displayed Press AUTH TKT CLR to return to transaction menu screen XXXXXX Item nnn 2003 LinkPoint International
178. p to reset it If the error persists power the terminal down and up again If it still occurs power the terminal down and remove the battery Replace the battery and power the terminal up again Note It is normal for this to occur sometimes after a full download Paper roll requires replacement The printer uses standard long life thermal paper that is 2 4 wide by up to 1 7 8 in diameter This paper can be purchased in any office supply store The merchant should be sure to buy the long life paper that is approved for financial transactions LinkPoint recommends Appleton 1012 paper To install a new roll first open the printer by pulling up evenly on both sides of the printer door Remove the core of the old roll Install the new roll so that the thermal outer side of the roll is facing toward the front keyboard side of the terminal Otherwise the receipts will not print Make sure the roll turns freely and is not dragging or binding up Pull the paper out several inches Close the printer door Note When a red stripe appears on the paper this indicates the roll is almost used up and should be replaced Printer will not print a Make sure there is paper in the printer b At the idle prompt press and hold down the 0 zero key to see if the printer will feed paper If it will not feed paper open the printer and make sure the roll is able to turn freely c If the roll of paper is installed backward wrong side facing up it wil
179. password protection which is configurable in the merchant s Zontalk file At the terminal level debit and EBT transactions will have the item numbers 999 998 997 etc Credit transactions will have the item numbers 001 002 003 etc Maximum batch size is 300 transactions total of any combination of online credit offline credit debit and EBT Track 2 data are always transmitted to the host on swiped transactions If track 2 is damaged the transaction will be rejected The cardholder name is extracted from track 1 for printing on receipts but it is not transmitted to the processing host There is predial capability to reduce transaction time This can be enabled or disabled selectively for each phone number primary authorization secondary authorization primary close secondary close and download phone number in the individual merchant Zontalk files The CLR key can be used either as a backspace key to delete a key in error or to return to the previous menu The terminal calendar automatically recognizes leap year Account range fields are available to customize options for each card type via Zontalk downloads The options are AVS direct marketing order number purchasing card customer code tax and card verification value Visa s CVV2 MasterCard s CVC2 or AMEX s CID There is an optional retail gratuity feature which can be used by retail businesses like beauty salons to add tips to retail transactions This i
180. piry Date MM YY TICKET ONLY Press the far left soft key under YES if the order was received by phone or press the far Phone Order right soft key under NO if it was not Transactron Yes No TICKET Oe This message is displayed for two seconds If Make Imprint the card is present the user should obtain an re Card Is imprint with a manual imprinter Present conditional 2003 LinkPoint International Inc 69 9100 Reference Manual STANDARD TRANSACTIONS TICKET ONLY Enter Operator Id optional TICKET ONLY Enter Sale Amount 0 00 TICKET ONLY Enter Tax Amount 0 00 optional TICKET ONLY Enter Tip Amount 0 00 optional TICKET ONLY Sale SXXXXX XX Tax SXxXX XX Tip SXXX XX Total SXXXXX XX conditional 2003 LinkPoint International Inc Key in the operator ID and press OK or simply press OK to skip this input Key in the amount of the sale max 7 digits without the decimal point then press OK Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or the tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount
181. ppendix Troubleshooting Guidelines at the end of this manual Display Message lt Txn Name gt Comms Error lt nnnnnnnnnnnnn nnannnnnnnnnnn gt 2003 LinkPoint International Inc Operator Action The comms error will be displayed until the user presses CLR at which point the transaction menu or the idle screen will be displayed The bottom two lines will contain the specific communications error message 110 9100 Reference Manual ERROR TRANSACTIONS Error Message Meaning No Dial tone Dial tone cannot be detected Check the phone line connections Connect Make sure the phone line has a dial tone Line Host Busy The host is busy and cannot answer the incoming call Try the Try Again transaction again The host did not pick up the incoming call Try again No Response A connection was established but the remote host did not send From Host ENQs Try again Line Lost A connection was established but then an unexpected disconnect occurred Check the connections or the wireless signal and try Out Of Wireless modem could not detect network signal Make sure the Network antenna is extended amp terminal is vertical Move to another location Coverage amp try again Assigned Call the help desk Hosts Host Not Wireless modem is not configured to connect to the wireless Host Wireless network could not connect to the wireless gateway Try again If the problem persists call the help desk Undef
182. pt iesst aies a EE EEEn DEERE A ESR E 65 Return Manual Entry with Direct Marketing AVS sssessssssesesissesseressssesresesesresensesessese 65 Ticket Only Swa Be ensis arite tanier erari pS EEEE ETEEN EA PREE EEOAE TE EENEN ETE EAN SEEE VEEST 66 Ticket Only Man a l ENY sscctessicchestctsn nalaat lost astabermnde oto taahacaetsnntbend 69 Ticket Only Receptet eneee e eae e ASAE EEE EELER EE ERSE EEPE IE CEEE E ETKEN SERRE teens 72 2003 LinkPoint International Inc i 9100 Reference Manual TABLE OF CONTENTS Purchase Card Ticket Only Sw 1p ysxcycistesh cbcipbuchcasieateas seas sbsnssantansins eiks nap ach eb rtie tiers 73 Purchase Card Ticket Only Manual Entry s dcssssssisteestcxtnssseustancaticoatasiarctossessersesinceessanisens 74 Purchase Card Ticket Only R Ce DE crniiin apitar iisen ieira n NET E eStat 74 Ticket Only Manual Entry with Direct Marketing AVS s ssssessessessssisssissssiesssesese 74 Ticket Only Direct Marketing AVS Receipt sccscnstscsnsarcaipsacestrsientiestastaneinctelnestanleoeetinntgehs 78 A thorize Onl yO Wa ped sscrsssk ocsscenechatansbensseshqneoeaye chosentcntenatswienenusextas tv SFERELE EEEE EN EERE lsh 78 Authorize Only Mamta EMY poreon aaaeei eirati teata e eristan 78 Authorize Only Receipt Parisera tae nren e oneer aN tuehenseisearsans PTE CEREA E EEN E EEEE NEES 78 Purchase Card Authorize Only Swiped or Keyed s sssssesssessesssissesesrssirsesesresesnesteeesessese 79 Authorize Only Manual E
183. r detailed information on choosing modes The basic procedure for changing modes is as follows Press the blue F key at the idle prompt When the ADMIN MENU appears press 6 SETUP Key the password default 1234 then press OK At the SETUP MENU press 4 COMMS At the HOSTS MENU press 1 COMMS TYPE The comms type Wireless or Phone will be displayed Press the left most soft key under YES to change modes or press the right most soft key under NO to keep the mode the same 2003 LinkPoint International Inc 35 9100 Reference Manual STANDARD TRANSACTIONS When the terminal is in wireless mode a Y shaped icon will always be present in the upper left corner of the display even if the terminal is out of wireless network coverage When in dialup mode no icon will be present Note that transactions performed in wireless mode must be closed in wireless mode and transactions performed in dialup mode must be closed in dialup mode It is not permissible to run transactions in one mode and then close them in a different mode Standard Retail Transactions Standard retail transactions are transactions that all personnel can perform These transactions include online credit sale offline credit sale credit return void ticket only authorization only debit transactions EBT transactions and close batch Standard retail direct marketing and purchasing card transactions can also be performed if these features have been enabled
184. r high frequency security devices Shipping Carton Contents Figure 2 2003 LinkPoint International Inc 2 9100 Reference Manual INSTALLATION INSTALLATION Setting Up the Terminal Installing the LinkPoint 9100 terminal is simple and requires no tools 1 If the printer cover has not already been installed carefully position the recesses in the cover over the two small plastic posts on the back of the printer module and push the door into place If the terminal comes with both a larger and a smaller printer door you can choose the one you want to use The smaller door will accommodate smaller rolls of paper When you are using the larger door both of the two adjustable paper holders must be pulled out For the smaller door both paper holders must be pushed in Figure 3 Install the roll of paper on the two paper holders making sure the roll is positioned evenly and turns freely Install the paper so that the thermal printing side is toward the front of the terminal Before closing the printer door pull out the paper so it will be held between the roller and the printer mechanism Make sure the paper is centered Then close the printer door When opening or closing the printer door always push evenly on both sides of the a Figure 3 For use in dial up mode only install the telephone line cord into the modular jack on the right side of the terminal Insert the other end of the line cord into a modular telephone wall
185. rd totals Select Offline Batch conditional TOTALS REVIEW lt Card Name gt Txns nnn Snnnnnn nn TOTALS REVIEW Batch Totals Txns nnn SXXXXXX XX 2003 LinkPoint International Inc If offline transactions are present this screen will appear Press the far left soft key under YES to act on transactions in the offline batch only Press the far right soft key under NO to act on transactions except the offline batch transactions For any particular card type the card name number of transactions and the total are displayed Press CLR to return to the menu If the ALL card option is chosen the total number of txns and the batch grand total will be displayed 115 9100 Reference Manual REVIEW Review Operator ID This review allows the totals to be displayed for an individual or for all operators This assumes that the configurable terminal operating parameter is enabled for operator ID prompting during a transaction An operator ID review is started by pressing the blue F key at the idle prompt followed by 2 Review then 3 Operator ID Then follow the remaining prompts shown below Display Message Operator Action If prompted key in the merchant password 1 OPED TOR TOTAL 6 digits and press OK Enter Password optional Select Offline If offline transactions are present this screen Batch will appear Press the far left
186. re enabled the terminal sends transactions to the FDR host in a retail format but the receipts and reports incorporate the tip features 2003 LinkPoint International Inc 36 9100 Reference Manual STANDARD TRANSACTIONS Transaction Tables The following tables summarize the steps required to perform the various credit debit and EBT transactions Reviews reports reprints close batch and other functions are described later in this manual Detailed descriptions of each transaction type are given in the sections immediately following the tables General Instructions To choose a menu option either press the number of that option OR scroll with the up or down arrow key until the option is highlighted in reverse text Then press the green OK key to select it Make further selections from the sub menus using the same method Ifa password is requested the default password is 1 2 3 4 If the merchant has changed the password and does not remember the new password the help desk should be called for assistance When ina sub menu press the orange CLR key to step back to the previous menu When a field has a YES OR NO question press the left most yellow key for YES Press the right most yellow key for NO When entering data in a field press the orange CLR key to backspace or to empty a field if necessary After entering data ina field press the green OK key to save the entry Press the red C
187. re the paper is the correct type high grade thermal LinkPoint recommends Appleton 1012 Also renamed the old point e as point f Added new information in points e f and g of the section Terminal is not getting a signal Under the section Terminal will not power up added the following sentence at the end of point a But do not hold down the button for more than a second or the terminal may power down again TABLE OF CONTENTS INTRODUCTION onrera noria aisia tan ean EE EAEE E E EE EAE oS 1 lE E ai aCA AREO OPRET EEE TAA 1 Battery eroare ae eena ee EAEE EAEE E EERE EEEN PEE E AEE EE EAn E S RSE A EN EE TEES 1 PUN AG TEO abet saat edetanealata tas ae besnlgensacladetbcagtaeasasbertabsnclgerbes 1 GEITING STARTED o c csscccnschiscssscsioessscisyevdscbiceusteisa uduvescossseuseputucelcsusteais codecstiasatsicesunsclicsetalies 2 NDP oT T ak AEE EEES 2 INSTALLATION ienen aeeoe eaoat ty de coshedie tasunulcassbebevonte a esdeucdte aoseceles swtstaestsveseeWukeze 3 Setting Wp the Termal arerisenee isere r a aE lol tas EE aE Ei E EEE EE aN EEEE hS 3 MaimtenanC ess leeis ernn et a ae aeta EEE EANET PENE EE E AE EEAS E EEEE a RE EEN EIEEE 4 Returning the Terminal for Service sssssssessseseesesisrestesesessesteresessesresesesnestterisrenenreresesnent 5 GENERAL FEATURES wiscstivccucsssvatevsccdeselavsnaschicessteids ducedesdosehiasussvbscavesenss cosucsicsdstsneubedssbigsentatads 6 Application Software Features csi
188. resent CREDIT SALE Enter Operator Id optional CREDIT SALE Enter Sale Amount 0 00 2003 LinkPoint International Inc Key in the 4 digit AMEX CID number and press OK Key in the 3 digit MasterCard CVC2 number and press OK Press the far left soft key under YES if the order was received by phone or press the far right soft key under NO if it was not This message is displayed for two seconds If the card is present the user should obtain an imprint with a manual imprinter Key in the operator ID up to four numeric characters and press OK or simply press OK to skip this input Key in the amount maximum 7 digits of the sale without the decimal point then press OK 60 9100 Reference Manual CREDIT SALE Enter Tax Amount CREDIT SALE Enter Tip Amount 0 00 optional CREDIT SALE Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX optional conditional CREDIT SALE Enter Customer Code CREDIT SALE Enter Invoice Number optional CREDIT SALE various text 2003 LinkPoint International Inc STANDARD TRANSACTIONS Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK
189. rge the battery overnight before using the terminal for the first time When charging make sure all connections are secure and the bars in the battery icon in the upper left corner of the display screen are flashing from right to left When charging the battery leave the charger plugged in until the battery icon has three solid black bars and has stopped flashing If the icon is still flashing after the battery has been charged overnight the merchant should call the help desk Note that the battery can be recharged before it has fully discharged but it is best to condition the battery by fully charging it using the terminal until the battery is fully discharged then repeating this cycle several times Also note that the battery can be charged while the terminal is turned on but this is not recommended The battery charges better with the terminal turned off F qa E i Figure 5 5 When the terminal is turned on it will display the message WAITING FOR DOWNLOAD unless an application has been pre downloaded in this case it will boot up to the SWIPE CARD idle screen Maintenance The LinkPoint 9100 terminal does not need preventive maintenance However LinkPoint International does recommend periodic cleaning of the keypad using a soft brush to remove any dust Because the terminal can be damaged by liquids do not spray liquid cleaners directly on the terminal Always apply the cleaner to the cloth before cleaning the terminal O
190. rite the date 12 30 2098 in the format 9 8 112 310 Rearrange this date as 9 11318 2 0 In this example the password would be 913820 Since Review Reports and Reprint have already been described in detail elsewhere in this manual the detailed Local Function information below will start with Response 2003 LinkPoint International Inc 145 9100 Reference Manual LOCAL FUNCTIONS Response View Last Responses This local function allows the last five terminal responses to be reviewed on the 9100 display They appear in chronological order with response one being the most recent and response five being the oldest The response review is started by pressing the blue F key at the idle prompt followed by 4 RESPONSE Then follow the remaining prompts shown below Display Message Operator Action If prompted key in the merchant password 1 HOST BORING 6 digits and press OK Enter Password optional The most recent response is displayed first For HOST RESPONSE example this could be an approval code or a Response N close message Press OK to review the next response or press CLR to exit to the menus XXXXXXXXXXXXXX XX The above display format will be repeated for all 5 responses The only difference will be the response number and response message Batch Functions Local batch functions allow the following operations e Review the last five batch close totals e
191. rminal may be locked up Power the terminal down and up to reboot it If the keys still do not respond the merchant should call the terminal help desk LINE LOST is displayed during a transaction A connection was established but then an unexpected disconnect occurred If in dialup mode make sure the phone line is securely connected to the terminal and to the wall jack Make sure no other phone equipment is using the same line Try the transaction again If in wireless mode make sure the terminal has an adequate signal at least two bars showing next to the Y shaped icon in the upper left corner of the display Try the transaction again LOW BATTERY is displayed during a transaction When this message starts to appear about 10 or 20 more transactions can be done before the battery becomes fully discharged If there is no time to recharge the battery continue to use the terminal until it starts displaying BATTERY LEVEL IS TOO LOW TO CONTINUE CHARGE NOW or until the terminal automatically shuts down while printing a transaction receipt it is preferable to recharge the battery before this happens Then recharge the battery MODEM ERROR PLEASE RETRY is displayed during a transaction attempt The terminal s modem probably did not connect with the wireless network a Follow the directions under Terminal is not getting a signal below to make sure the terminal is getting an adequate signal b Sometimes this message appears w
192. rs Name and Function of Each Applet added the following note Note This list does not include the terminal s boot program version or the modem firmware version The boot version number may be viewed for a few seconds when the terminal is powering up after being turned off The modem firmware version may be viewed when the regular application is running by pressing the blue F key for the Admin menu then 0 for Diagnostics then 9 for Wireless Test Under Appendix Troubleshooting Guidelines Sys Error 0x67B2 was added Under Appendix Troubleshooting Guidelines in Battery frequently runs down and in Battery needs to be charged added the following notes for 12 volt systems only not for use in 24 volt truck systems and Charging a discharged battery for only a few minutes and then removing the charger will cause three bars to appear in the battery icon but this does not mean the battery is charged It only means the voltage has gone up but not the battery capacity The merchant should be instructed to leave the charger in for several hours until the battery icon stops flashing Under Appendix Troubleshooting Guidelines added the following new sections O O O O O O O O Declined on any transaction Formatting Error Invalid Merch Mount fail likely cause unformatted device Sending error Unobtainable check phone
193. rt key to continue the report printing Press the far left hand soft key to abort the t Yes No BER XXXXXXXXXX represents the report type Low Battery Indication When Printing Reports If a low battery level is detected when a report starts to print then the following screen will appear Display Message Operator Action Press the far right hand soft key to stop the XXXXXXXXXX report printing Battery Low Print Report Press the far left hand soft key or the CLR key to print the report Yes No RRR 4 XXXXXXXXXX represents the report type 2003 LinkPoint International Inc 128 9100 Reference Manual REPRINT REPRINT This function prints a duplicate receipt of any transaction in the open batch A reprint is started by pressing the blue F key at the idle prompt followed by 1 REPRINT Then follow the remaining prompts shown below Display Message REPRINT Enter Password REPRINT Merchant Customer Both conditional Select Offline Batch conditional 2003 LinkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK The terminal requests the merchant to select either merchant or customer receipt reprint or both If offline transactions are present this screen will appear Press the far left soft key to act on transactions in the offlin
194. rts AC electrical current to a different DC current so that it can be used by a particular device 1 A unique series or group of digits used to numerically identify each cardholder 2 The unique identification number assigned to the account of a specific party within a given institution Capable of using both alphabetic and numeric characters as in a display panel keypad or a computer keypad A software program designed with special codes stored in the memory for a specific purpose or customer A monetary function that transfers funds from the cardholder s ATM debit account The process used by card issuers to approve or decline a transaction request A non monetary function that verifies the availability of the cardholder s credit and reserves the authorized amount for a period of time usually eight to ten days but this varies somewhat depending on the issuer Signaling speed equal to the number of signal events per second The slot on the terminal that automatically reads the magnetic stripe or bar code on the back of an encoded card bankcard or credit card A frequency signal or tone sent over the telephone or communication line and modulated by the modem to transmit or receive data Downloaded feature to establish the maximum amount of cash back allowed by the merchant 199 9100 Reference Manual GLOSSARY Cash Back Minimum Close Batch Close Host Response CPU Customer ID Number Dat
195. s Idle Timeout Period Seconds time before terminal returns to idle prompt when any menu is being displayed but no key is pressed minimum 1 second maximum 99 seconds if set to 00 terminal never times out 1558 Max Transactions in Batch Max 300 300 number of items in batch 500 is the maximum for FDC Omaha host but the recommended limit for this application is 300 Credit Sale Fraud Control 0 None 1 Last4 2 MSR 3 Both ooo 2055 Ticket Only Fraud Control 0 None En 1 Last4 2 MSR 3 Both Credit Return Fraud Control E 0 None 1 Last4 2 MSR 3 Both DS 1 Last4 2 MSR 3 Both Offline Sale Fraud Control 0 None 1 Last4 2 MSR 3 Both CREDIT RETURN Password Y Required Y or N VOID Password Required Y or N Y AUTH ONLY Password Required N Y or N TICKET ONLY Password N Required Y or N ONLINE CREDIT SALE Password N Required Y or N OFFLINE CREDIT SALE Password N Required Y or N DEBIT SALE Password Required N Y or N DEBIT RETURN Password Y Required Y or N Required Y or N EBT FOOD RETURN Password Required Y or N EBT FOOD BALANCE Password N gt Auth Only Fraud Control 0 None N N N 2003 LinkPoint International Inc 29 9100 Reference Manual DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Fi
196. s and press OK or simply press OK to skip this input Key in the amount of the sale max 7 digits without the decimal point then press OK Key in the tax amount max 5 digits without the decimal then press OK 83 9100 Reference Manual STANDARD TRANSACTIONS DEBIT SALE Enter Tip Amount 0 00 optional DEBIT SALE Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX DEBIT SALE Enter Cashback Amount 50 200 optional DEBIT SALE Amt SxxxxxXxX XX Enter PIN DEBIT SALE Enter Invoice Number optional DEBIT SALE various text 2003 LinkPoint International Inc Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or if tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen Key in the cashback amount of the sale max 999 99 without the decimal point then press OK or simply press OK to skip this field Key in the PIN number 4 to 8 digits and then press OK Each digit entered will appears as the symbol Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The terminal displays several messages indicating it is communicating with th
197. s been set up with the files for the LP 9100 FDC Omaha application For a remote configuration download a telephone cord must be plugged into the terminal For a direct PC to terminal download a download cable must be connected from the Com 1 port on the PC to the RS 232 port on the back of the terminal 2003 LinkPoint International Inc 20 9100 Reference Manual DISPLAY IDLE PROMPT ADMIN MENU 1 REPRINT 2 REVIEW 3 REPORT SETUP ENTER PASSWORD SETUP 1 PRINTER 2 BACKLIGHT 3 CONTRAST HOSTS 1 COMMS TYPE 2 WIRELESS 3 DIAL UP COMMS TYPE TYPE DISPLAYED CHANGE YES NO HOSTS 1 COMMS TYPE 2 WIRELESS 3 DIAL UP CONFIG HOST 1 HOST PHONE 2 TERMINAL ID CONFIG PRIMARY PHONE DISPLAYED CHANGE YES NO CONFIG HOST 1 HOST PHONE 2 TERMINAL ID CONFIG TERM ID ID ZONTALK ID DISPLAYED CHANGE YES NO CONFIG HOST 1 HOST PHONE 2 TERMINAL ID SETUP 1 PRINTER 2 BACKLIGHT 3 CONTRAST CONFIG TERM ID ID DISPLAYED 2003 LinkPoint International Inc 21 DOWNLOAD AND ENCRYPTION PROCEDURES ACTION PRESS THE BLUE F KEY PRESS 6 KEY SETUP KEY PASSWORD 1234 PRESS OK KEY PRESS 4 KEY COMMS PRESS 1 KEY COMMS TYPE IF WIRELESS PRESS YES KEY TO CHANGE TYPE TO PHONE OR IF PHONE ALREADY DISPLAYED PRESS NO KEY PRESS 4 KEY CONFIG PRESS 1 KEY HOST PHONE IF NECESSARY PRESS YES KEY AND ENTER CORRECT ZONTALK PHONE NUMBER PRESS OK KEY OR PRESS NO
198. s configurable in the Zontalk file or in terminal setup 2003 LinkPoint International Inc 6 9100 Reference Manual GENERAL FEATURES There is also an option to print a pre sale gratuity receipt This is not a sale transaction but it allows the customer to write in the tip before the actual sale transaction with tip is performed Pre sale can be enabled or disabled in terminal setup or in the merchant s Zontalk file The transaction types EBT Inquiry EBT Cash Sale Debit Cash Back Debit Return and Credit Return can be individually enabled or disabled either locally in terminal setup or in the merchant s Zontalk file Sales Tax Order Number for direct marketing AVS Only and Customer Code exist as universal overrides which when enabled take precedence over these options if they are disabled within each account range option setting These prompts can be enabled either locally in terminal setup or in the merchant s Zontalk file An Invoice Number prompt can be enabled or disabled globally either in terminal setup or in the Zontalk file An operator ID prompt can be globally enabled or disabled in the merchant s Zontalk file or in terminal setup The fraud control prompts ENTER LAST 4 and ECHO CARD display MSR can be selectively enabled or disabled for each credit card transaction type online sale offline sale credit return authorize only and ticket only via the Zontalk file ENTER LAST 4 and ECHO C
199. s turned on b Check for the battery icon in the upper right corner of the display If there is no icon press the red C key to find out if the terminal beeps If the terminal does not beep the battery may be dead Recharge it and test again c If the terminal beeps but the display is blank the contrast control may have been lost The terminal may need to be swapped d If the terminal has been in a very cold place near freezing the display will be light or blank Put the terminal in a warmer location and wait for the display to return to normal e If the back light comes on but the display is otherwise blank a tamper event may have occurred i e a secure tamper switch inside the terminal may have opened as a result of the terminal being dropped In this case the terminal must be swapped Display is not visible because the ambient light is too dim Press the red C key The backlight will come on for 20 seconds and then go out The backlight will come on whenever any key is pressed EBT cards do not get approvals a Make sure the EBT transactions are being started correctly selecting the transaction menu for EBT If an EBT card sale is run as a credit 2003 LinkPoint International Inc 192 9100 Reference Manual APPENDIX TROUBLESHOOTING GUIDELINES card sale the terminal will display Card Type Not Accepted b If these transactions are being started correctly but they still do not get approvals the merchant should ca
200. sacyseys 36 Transaction PAB LES rainne ee tons vial iei teea eaa eenn irae eins gete 37 Credit Card Sale Swipe nei eeen anae a iat lactate EE ERRE EEEE EEE EE Ara EHE E i 42 CreditCard Sale Manual ENY neiut iaae ieai leiteis 45 Credit Card Sales RECIPE carsissic sabslacentsScbeapsntnccorgi be E E aE O E insti thasciba aseotnelaceltadsluata 49 Credit Card Sale Manual Entry With Direct Marketing AVS ssssseseseersseresesrereereree 50 AVS Response Code Definitions sseesesessrsesrsrscsesiseseestsesesesessssssrtsestsertnecsestsesesesessssssse 54 Credit Card Sale Direct Marketing AVS Receipt scsicisscasinesassinssevt sash sseaninctesssastevevdansteven 55 Purchase Card Sale Swipes asi css cscalsseisanttabtontuatic eree a E E a EREE A EEEE 56 Purchase Card Sale Manual Entry sssssessssssssessssesesesseesesisessesresesesnentnsesessentnteresesnentenesesnese 59 Purchase Card Sale Receipt essien ina ernenek e rae EE EA E E EEEa EEE EESE SEE 63 CreditCard Return Swiped eisini iaeaea a a ra eae erati le 64 Credit Card Return Manual Entry sssssesssesssssssesisessesteresessesiesertsrsnetesrsrenesrenrereresreseees 64 Credit Card Return RECEP ts ikipitia eao aet rad eaae tea aeaieie 64 Purchase Card Return Swiped tis iscassdeiwcnepinaccunitesictanss everissateareasbaccnnans Eaa EEEE rE inise 65 Purchase Card Return Manual Entry sisi sstcsesus tots teshererionatars viahiterssiatetssealaveabies lees ataneh 65 Purchase Card Return Recei
201. secret code is a variable code and the merchant will need to contact the help desk to determine the appropriate code each time this task is performed From the idle prompt merchant ID is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 0 MERCHANT ID The remaining prompts are as shown below 2003 LinkPoint International Inc 167 9100 Reference Manual LOCAL FUNCTIONS Display Message MERCHANT ID nnhnnnnnnnnnannnnnnnn Change Yes No MERCHANT ID Enter Secret Code MERCHANT ID Enter New Merchant Id nonnnnnnnnnnnannannnnn MERCHANT ID Change Confirmed 2003 LinkPoint International Inc Operator Action The current merchant ID will be displayed on the second line Press the far left hand soft key to change the current setting Press the far right hand soft key or the CLR key to leave the setting unchanged and return to the menus The secret code for changing the merchant ID should be entered to continue This is a variable code and the merchant will need to contact the help desk to determine the appropriate code each time this task is performed Press CLR key to exit the operation and return to the menus Enter the new merchant ID max 19 numeric and press OK The confirmation message will be displayed before returning to the menus 168 9100 Reference Manual LOCAL FUNCTIONS
202. ser interface is controlled from here Default values are set up for every parameter and those parameters that are included in the Terminal Definition File TDF may be updated via a Zontalk configuration download K78COMLP is the communications applet All dial up and wireless communications protocols are held here Ta78lnk is the transaction manager This is an interface between the application and the file system which facilitates file access via individual records This applet contains the code for searching through the batches to build reports retrieve or delete transactions etc 2003 LinkPoint International Inc 185 9100 Reference Manual SPECIAL SETUP FUNCTIONS GfxApp is the graphics applet which contains the code for the different font styles used on the graphics display and also runs the menus although the menu data are held in DsApplet KeyMangr holds all the DUKPT and Master Session Key loading handling and encryption code NIM is the applet that holds all the code for building parsing and processing the specific host processor requirements in relation to authorizing financial transactions Pos_lp holds the generic routines for the user interface receipt printing and Admin functions The template for transaction flow is held in the DsApplet configuration database but the code for the actual actions that take place is held here APMENGLISH is a library for Appman display features Zontalk contains the high
203. soft key to act on transactions in the offline batch only conditional Press the far right soft key to act on transactions except the offline batch transactions Key in the operator ID required then press DEERE TON TOLLAL OK or just press OK to select all operators Enter Operator Id 2003 LinkPoint International Inc 116 9100 Reference Manual OPERATOR TOTAL Op Id nnnn XXXXXX XX Prev Next OPERATOR TOTAL All Operators SXXXXXX XX 2003 LinkPoint International Inc REVIEW The totals for a particular operator are displayed Press the far left soft key under PREV to view the previous operators totals Press the far right soft key under NEXT to view next operator s totals Press CLR key to return to the menu The total for all operators is displayed Press CLR to return to the menu 117 9100 Reference Manual REPORTS REPORTS Several reports on the current open batch are available via the 9100 printer These include item detail card type detail transaction type detail summary and operator ID Note After a batch has been successfully closed reports for that batch can still be printed until a new batch is started Reports Item Detail Card Detail and Transaction Type Detail On all detail reports displaying transaction types the following abbreviations are used Sale Transactions SALE Ticket Only Transactions TKT
204. splayed on the second line followed by the XXX SALE dollar amount yyyy nnnnn nn Press the far left soft key under Prev to view Prev Next the previous item Press the far right soft key under Next to view the next item yyyy VOID for the voided items Press OK to select the transaction for further detailed reviewing Press CLR to return to the review menu Press the OK key to scroll forward through ITEM REVIEW the available transaction data lt transaction Press the CLR key to exit at any time information gt The information relating to the transaction will be displayed on the 3 lines of the display This includes card name account number expiry date entry method 2003 LinkPoint International Inc 114 9100 Reference Manual Review Totals REVIEW This review will allow the user to view the totals for an individual card type or the combined totals for all cards A totals review is started by pressing the blue F key at the idle prompt followed by 2 REVIEW then 2 TOTALS Then follow the remaining prompts shown below Display Message TOTALS REVIEW Enter Password optional Operator Action If prompted key in the merchant password 1 6 digits and press OK A sub menu listing all the possible card types will be present for the user to choose from This will also include an ALL option for a grand total of all ca
205. ss OK to skip this input Enter Operator Kai j Id optional 2003 LinkPoint International Inc 46 9100 Reference Manual CREDIT SALE Enter Sale Amount 0 00 CREDIT SALE Enter Tax Amount 0 0 0 optional CREDIT SALE Enter Tip Amount 0 00 optional CREDIT SALE Sale SXXXXX XX Tax SXXX XX Tip SXXX XX Total SXXXXX XX optional conditional CREDIT SALE Enter Invoice Number optional CREDIT SALE various text 2003 LinkPoint International Inc STANDARD TRANSACTIONS Key in the amount of the sale max 7 digits without the decimal point then press OK Key in the tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled of if the tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING 47 9100 Reference Manual STANDARD TRANSACTIONS
206. ss the LCD is exposed to direct sunlight Keypad 20 key alphanumeric keypad plus on off button Keys include alphanumeric white on black C Cancel white on red F Function to select merchant functions white on blue OK to confirm entry of data white on green CLR Clear to backspace or step back to previous menu white on orange four software assignable soft function keys below the LCD yellow up and down arrow key scroll white on black Audio feedback tone short tone for valid key entry longer tone for invalid key entry All keys have tactile feedback and are software debounced by at least 20 ms delay Keypad life exceeds 1x106 operations per key Keys are backlit when the LCD is backlit The 1 key also allows entry of a space in any field in which alphanumerics are permitted The 0 key also allows entry of the following special characters 0 amp LED Indicator A red green amber LED indicator is located between the F and C keys It flashes when certain kinds of invalid operations are attempted such as attempting to scroll farther than the last transaction in a batch review Memory 2 megabytes of flash memory for application and data storage inclusive of the BIOS and bootloader 512 kilobytes of battery backed SRAM for data storage 2003 LinkPoint International Inc 15 9100 Reference Manual GENERAL FEATURES Operating Environment Physical PIN Pad Printer
207. ssage Operator Action If offline transactions are present this screen Select Offline will appear Batch Press the far left soft key to print a report on transactions in the offline batch only conditional Press the far right soft key to print report on transactions except the offline batch transactions The standard Printing Please Wait screen will be displayed while the report is printing The Report menu will then reappear Press CLR to exit 2003 LinkPoint International Inc 124 9100 Reference Manual The summary report will look like this BATCH SUMMARY REPORT Custom Custom Custom Custom Custom Custom Merch I Header Header Header Header Header Header Term ID xxxx Batch n Date mm dd yy Line Line Line Line Line Line NOR WNE D XXXXXXXXXXXXXXXX Time hh mmP CREDIT TRANSACTIONS TXN AMOUNT SALE nnn SXXXXXX XX RETURN nnn SXXXXXX XX TICKET nnn SXXXXXX XX VOID nnn XXXXXX XX SUB TOTAL nnn SXXXXXX XX DEBIT TRANSACTIONS TXN AMOUNT SALE nnn SXXXXXX XX RETURN nnn SXXXXXX XX SUB TOTAL nnn SXXXXXX XX EBT TRANSACTIONS SUB TOTAL nnn SXXXXXX XX ALL TRANSACTIONS CREDIT nnn SXXXXXX XX DEBIT nnn SXXXXXX XX EBT nnn SXXXXXX XX GRAND TOTAL nnn SXXXXXX XX 2003 LinkPoint International Inc REPORTS Report Type Custom header lines max 6 Merchant ID Terminal ID and Item Batch
208. stom Header Line Custom Header Line Custom header lines max 6 DOP WNE Merch ID xxxxxxXxXXXXXXXXXX 1 Merchant ID term Ta TEEM EKZZ Terminal ID and Item p Eee SEE INE SWILE ED Card tran type entry method i Invoice XXXXXXXX Op ID XXXX if i Ype Y Invoice operator id Card number Expiry Date Acct xxxxxxxxXXXXXXXXXX Exp mm yy AMOUNT SXXXXXX XX Purchase Amount TAX Sxxxxxx XX Tax Amount Optional i Tip Amount Optional TIP XXXXXX XX TOTAL XXXXXX XX zmota l Amount X JOHN DOE i Card Holder Signature Custom Agreement Linel i Cardholder name if swiped Custom Agreement Line2 i Custom cardholder agreement Custom Agreement Line3 lines max 4 Custom Agreement Line4 Custom Trailer Line 1 Custom trailer lines Custom Trailer Line 2 max 4 Custom Trailer Line 3 Custom Trailer Line 4 i Date mm dd yy Time hh mmP i Transaction date amp time Response OFFLINE Host Response text Uploading Offline Transactions The merchant is able to upload transactions either one at a time or all at once Whether the original offline sales were done in dial up or wireless mode makes no difference the transactions can be uploaded in a different mode For example offlines done while the terminal was in wireless mode can be uploaded in either wireless or dial up mode If the terminal is in dial up mode when the upload is initiated offline
209. t The standard ticket only receipt will be the same as the standard credit sale receipt with the following differences 1 The transaction name printed at the top of the receipt will be ticket only receipt 2 Immediately below the INVOICE and ITEM line the 6 alphanumeric approval code entered during the transaction will be printed as follows approval code XXXXXX 3 At the bottom of the receipt the final printed line will be response accepted 2003 LinkPoint International Inc 72 9100 Reference Manual Purchase Card Ticket Only Swiped STANDARD TRANSACTIONS The swiped purchase card ticket only transaction will be similar to the standard swiped ticket only as described above However the following prompts which will occur after the amount input screen will request additional information Display Message TICKET ONLY Enter Tax Amount 0 00 TICKET ONLY Enter Customer Code Operator Action Key in the tax amount max 5 digits without the decimal point then press OK This is a required field for purchase cards Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press OK Normal transaction flow resumes after this point 2003 LinkPoint International Inc 73 9100 Reference Manual STANDARD TRANSACTIONS Purchase Card Ticket Only Manual Entry This will be the same as the standard keyed ticket only transactio
210. t and waits for an ENQ character before disconnecting From the idle prompt dialer test is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 6 DIALER Display Message Operator Action DIALER TEST If the terminal is in wireless mode this screen is displayed Press any key to return to the Cannot Test diagnostic menu Dial when in Wireless mode 2003 LinkPoint International Inc 176 9100 Reference Manual DIALER TEST Please Wait DIALER TEST Test Passed DIALER TEST Test Failed reason Serial Port Test LOCAL FUNCTIONS The user is informed that the dial test is in progress The user is informed that the test passed Press OK to return to the menu The user is informed that the test failed with the reason on the bottom line This test will transmit a series of messages via the RS 232 auxiliary serial port If a valid response is received then the test is deemed to have passed A special loopback connector is required for this test This connector is available from the manufacturer From the idle prompt the serial port test is accessed by pressing the blue F key followed by 0 DIAGNOSTIC then 7 SERIAL Display Message SERIAL TEST Please Wait SERIAL TEST Test Passed 2003 LinkPoint International Inc Operator Action The user is informed that the serial
211. t implied e g 99999 999 99 applies to Debit CashBack 27820 CashBack Amt Max CashBack Amt 10000 Value in Cents decimal point implied eg 99999 999 99 applies to Debit CashBack 8 8 MC Purchase Card LR low range 54050000 8 8 MC Purchase Card UR upper range 16 Ei MC Purchase Card Disable Y en or N Y card type is disabled N 2003 LinkPoint International Inc 32 9100 Reference Manual Field s Type Length SEE NOTE ABOVE automatically returns to the idle 60001 Crd Range Cntrl Tbl Number Card Range Control Table NIN i Zo BSE Cer E DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE from TDF card type is enabled Coo MC Purchase Card Wireless Type 0004560 Table MC Purchase Card Customer Code Prompt Y or N MC Purchase Card Order Number Prompt Y or N MC Purchase Card Tax Prompt Y 61006 N 61007 61008 61009 E or N Prompts Y or N MC Purchase Card CVC2 Prompt Y or N Additional MasterCard and MC purchase business business debit and corporate fleet card ranges and related fields see Fields 60001 to 61011 above for example of all the 61010 61011 61020 61211 61220 61531 61540 61551 61560 61571 61580 61590 61600 61610 61620 61630 61640 61650 61660 6
212. tax amount max 5 digits without the decimal then press OK This is a required field for purchase cards Key in the tip amount max 5 digits without the decimal point then press OK If tip prompt is enabled or the tax prompt is enabled the totals for the transaction are displayed Press OK to continue Press CLR key to return to the enter sale amount screen Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press OK 57 9100 Reference Manual STANDARD TRANSACTIONS CREDIT SALE Enter Invoice Number CREDIT SALE various text CREDIT SALE AUTH TKT XXXXXX Item nnnn CREDIT SALE Press OK for customer copy conditional CREDIT SALE AUTH TKT XXXXXX Item nnnn 2003 LinkPoint International Inc Key in the invoice number up to eight alphanumeric characters and press OK or simply press OK to skip this field The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING The approval message is displayed The terminal displays this message until the receipt is printed assuming that the printer is available and enabled The terminal displays this message waiting for acknowledgement before printing the customer receipt if second receipt is enabled The appr
213. te a configuration data load The terminal s internal operating parameters will be changed From the idle prompt configuration download is accessed by pressing the blue F key followed by 6 SETUP then the password and OK then 5 CONFIG LOAD Then follow the remaining prompts shown below Note The batch must be closed before the download can be performed Note The configuration phone number must be set correctly see above under Configuration Host Phone Number before attempting the configuration download Display Message Operator Action CONFIG TERM ID Press the far left hand soft key to change the config ID used for the config download Td nnnnnnnnnn Change Press the far right hand soft key to continue Yes No with the download Press the CLR key to cancel the operation CONFIG TERM ID Press the far left hand soft key to start the Start Load config download Confirm Press the far right hand soft key to cancel the Yes No download Download Wait until the download completes and the terminal reboots to the idle prompt information is displayed For more information about the configuration download see the section in this manual entitled Configuration Parameter Download 2003 LinkPoint International Inc 163 9100 Reference Manual LOCAL FUNCTIONS Application Upgrade This menu option will initiate a software application upgra
214. the customer s account An EBT food stamp balance inquiry is started by pressing OK at the idle prompt followed by 3 EBT then 3 FOODSTP BAL Then follow the prompts shown below Display Message FOOD ST BAL Enter Password optional FOOD ST BAL Swipe Card or Key Account FOOD ST BAL Enter Operator Id FOOD ST BAL Enter PIN FOOD ST BAL various text inkPoint International Inc Operator Action If prompted key in the merchant password 1 6 digits and press OK Slide the card through the card reader or enter the number manually For manual entry the expiration date prompt may be bypassed by pressing OK if the card does not have an expiration date Key in the operator ID up to four numeric characters and press OK This is a required prompt for EBT Key in the PIN number 4 to 8 digits and then press OK Each digit entered will appears as the symbol The terminal displays several messages indicating it is communicating with the host These are DIALING REDIALING SENDING RECEIVING and DISCONNECTING 96 9100 Keference Manual FOOD ST BAL Please Wait Printing conditional FOOD ST BAL BAL nnn nnn nn 2003 LinkPoint International Inc STANDARD TRANSACTIONS The terminal displays this message until the receipt is printed assuming that the printer is available
215. the idle prompt by pressing its corresponding number on the keypad The main menu and submenu options are as follows 1 CREDIT 1 SALE 2 RETURN 3 VOID 4 AUTHORIZE ONLY 5 TICKET ONLY 6 PRE SALE 2 DEBIT 1 SALE 2 RETURN 3 EBT 1 FOOD SALE 2 FOOD RETURN 3 FOOD BALANCE 4 CASH SALE 5 CASH BALANCE 6 VOUCHER SALE 7 VOUCHER RETURN 4 BATCH 1 CLOSE 2 INQUIRY 3 UPDATE 4 UPLOAD Reports reviews reprints and other local functions are accessed by pressing the F key to display the admin menu These will be described later in this manual To initiate a card swiped online credit sale simply swipe the card at either the LinkPoint logo or the SWIPE CARD idle screen Then follow the remaining prompts on the display 2003 LinkPoint International Inc 34 9100 Reference Manual STANDARD TRANSACTIONS To initiate other transactions follow these steps 1 Check the display for the LinkPoint logo or the SWIPE CARD idle prompt If it is not displayed press the red C key to return to the idle prompt 2 Press OK C or CLR at either the LinkPoint logo or the SWIPE CARD idle prompt 3 Choose the desired transaction type from the appropriate menu and submenu as shown above 4 Follow the instructions given by the prompts on the display panel to complete the transaction 5 Press C to return to the idle prompt message when the transaction is completed the terminal is programmed to return to idle in one minute if
216. the menus by pressing OK at the idle prompt followed by 1 CREDIT then 6 PRE SALE Then follow the remaining prompts shown below Display Message Operator Action PRE SALE This message is displayed for 2 seconds Not A Sale PRE SALE Enter the sale amount and press OK Enter Sale Amount 0 00 PRE SALE The terminal displays this message until the receipt is printed assuming that the printer is Processing available and enabled Please Wait The transaction menu will then be displayed conditional 2003 LinkPoint International Inc 108 9100 Reference Manual PRE SALE GRATUITY Pre Sale Gratuity Receipt PRE SALE RECEIPT Transaction type Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom Header Line Custom header lines max 6 DOP WNE Merch ID xxxxxxxXXXXXXXXX i Term ID xxxx ele TE Terminal ID AMOUNT SXXXXXX XX Purchase amount TIP To be supplied by customer TOTAL Sum of Tip and Purchase THIS IS NOT A CREDIT CARD RECEIPT 2003 LinkPoint International Inc 109 9100 Reference Manual ERROR TRANSACTIONS ERROR TRANSACTIONS If authorization of the transaction does not occur due to a communications error then the reason for this will be displayed The table below lists some error messages and their meanings For more information about some of these error messages see A
217. tly stored in the terminal Contains the standard application operating system and fixed prompts A collection of related data for example a batch of transactions is a file 2003 LinkPoint International Inc 200 9100 Reference Manual Force Close Response Fraud Control Host Computer Invalid Close Response Keypad Manual Transaction PIN Reprint Return Review GLOSSARY This host response indicates that there was a discrepancy between the transactions sent to the host by the terminal and the transactions stored in the host computer The terminal forced closure the batch was successfully closed and the transactions were sent to the host computer However the merchant should call the help desk to find out the reason for the discrepancy Measures taken to prevent unauthorized use of a credit or debit card A computer used by the processing network to process credit card debit card and EBT transactions One or more credit card numbers sent to the host computer were invalid The terminal forced closure the batch was successfully closed and the information was sent to the host computer However the merchant should call the help desk to find out which transactions were rejected so that they can be re entered if necessary The key panel used for entering data and performing operations Transaction using account information entered from the keypad rather than by means of an automatic reading d
218. to 030 20008 from a field length of 19 to a field length of 19 19 O O O O00000 o The FDC card range field numbers were changed from 61700 61710 to 61700 61711 Under Download Parameters and Options the following fields were removed from the table because they were removed from the Terminal Definition File and hard coded in the application Fields 1118 1119 1120 1121 1122 1123 1124 1125 1126 1130 1353 1354 1355 1356 1357 1367 1368 1369 7511 7512 7513 9004 9024 20585 20589 27815 and 27819 Under Download Parameters and Options the parameter descriptions in the table were all rewritten so that they exactly matched the field descriptions in the Terminal Definition File explanatory comments were placed in parentheses after the descriptions where necessary Under Standard Transactions Using the Card Reader Step 4 a note was added that Bad Card Swipe on all cards may mean the card reader needs cleaning and that card reader cleaners can be purchased at office supply stores Under Reviews added the following note Note After a batch has been successfully closed it can still be viewed in the Reviews until a new batch is started Under Reports added the following note Note After a batch has been successfully closed reports for that batch can still be printed until a new batch is started Under Special Setup Functions Application Manager 4 Version Numbe
219. uency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s expense Caution Danger of explosion if lithium battery is incorrectly replaced Replace only with the same of equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions NOTICE LinkPoint International reserves the right to make changes to specifications at any time and without notice The information furnished in this publication is believed to be accurate and reliable however no responsibility is assumed by LinkPoint International for its use Page Brief Description Of Change Revision Date 42 Added special note 08 14 2002 323 Added two download error messages 08 14 2002 4 Added merchant should call help desk if icon flashes 09 20 2002 6 Removed and local functions from 4t bullet point 09 20 2002 13 Added customer copies can be set to 0 through 9 09 20 2002 80 Added ATM Debit tax amount is optional 09 20 2002 136 Added alphanumeric capability 09 20 2002 138 Added a special loopback cable is needed for test 09 20 2002 166 Added a special loopback cable is needed for test 09 20 2002 35 Changed Wireless or Dialup to Wireless or
220. ustom Custom Custom Custom Custom Custom Header Header Header Header Header Header Line Line Line Line Line NOB WNE Line Merch ID xxxxxxXXXXXXXXXX Term ID xxxx Op ID xxxx Item xxx i ACCt XXXXXXXXXXXXXXXYYYY Exp mm yy CASH BAL XXXXXX XX XXX XXX XX Custom Agreement Linel Custom Agreement Line2 Custom Agreement Line3 Custom Agreement Line4 Custom Custom Custom Custom Date mm dd yy Trailer Trailer Trailer Trailer Time Line Line Line Line BWDNH ER Response AUTH TKT XXXXXX hh mmP Transaction type Custom header lines max 6 Merchant ID Terminal ID and Item Operator id Card number Expiry Date if any Remaining EBT Balance as contained in response Cash amount Custom agreement lines max 4 Custom trailer lines max 4 Transaction date amp time Host Response text Note that the merchant copy of the receipt will display the entire PAN 2003 LinkPoint International Inc 92 9100 Reference Manual STANDARD TRANSACTIONS EBT Food Return EBT Electronic Benefits Transfer transactions should be performed only if the merchant s account has been activated for EBT Use an EBT food return to issue a refund for an EBT food sale An EBT food return is started by pressing OK at the idle prompt followed by 3 EBT then 2 FOOD RETURN Then follow the prompts shown bel
221. will then reappear Press CLR to exit 2003 LinkPoint International Inc 126 9100 Reference Manual REPORTS The operator ID report will look like this OPERATOR XXXX REPORT Report Type and op id Custom header lines Custom Header Line max 6 Custom Header Line Custom Header Line i Custom Header Line Custom Header Line Custom Header Line NOP WNE Merchant ID Merch ID xxxxxxxxXXXXXXXXX Mern TD xxx Terminal ID and Item Date mm dd yy Time hh mmP i Report date amp time ITEM CARD TRANS TOTAL Ay 001 MC SALE basen ex Item card txn type amp amount 008 VISA RETRN S xxxxxx xx SUB TOTAL Seen i a Total value for operator END OF OPERATORS End of report marker If a report for all operators is requested an ordered report will be generated with the operator ID printed above the Item Card Trans total heading This section will then be repeated for each unique operator ID 2003 LinkPoint International Inc 127 9100 Reference Manual REPORTS Aborting Reports During the printing of the item detail card detail transaction detail or operator ID report the printing may be aborted by pressing the C Cancel key The printout of the aborted report will end with the text report aborted On pressing the cancel key the following screen will appear Display Message Operator Action XXXXXXXXXX Press the far right hand soft key or the CLR Abort Repo
222. with the customer An EBT Voucher Return is started by pressing OK at the idle prompt followed by 3 EBT then 7 Vouch Rtrn The remaining prompts will be the same as for an EBT Voucher Sale except that the display will show Voucher Rtn The receipt will be the same as for a Voucher Sale except it will print Voucher Rtn Receipt at the top 2003 LinkPoint International Inc 102 9100 Reference Manual OFFLINE TRANSACTIONS OFFLINE TRANSACTIONS In an area in which there is no access to a telephone line and there is no wireless coverage offline store and forward sale transactions may be performed However it is important to realize three things when performing these transactions 1 At the time the offline sale is performed it does not receive an approval When it is uploaded later it may be declined Therefore these transactions are performed at the merchant s own risk 2 Later when the merchant has access to a telephone line or to wireless coverage the offline transactions must be uploaded to obtain approvals and to capture in the regular transaction batch The batch must then be closed at the end of the business day or the merchant will not receive credit for the transactions 3 Any offlines that are repeatedly declined during uploads must be deleted from the offline batch See the section in this manual titled Delete Offline Transactions in the Local Functions chapter for details An offline s
223. working key only hex characters are Chars allowed 0123456789A BCDEF 1114 1 Enable Load New Session Key from N Zontalk Y or N 1131 X 14 14 Idle Screen Area B custom idle SWIPE CARD prompt for second line of display this parameter can be changed to override the SWIPE CARD default display 1132 X 21 21 Idle Screen Area A custom idle Blank prompt for top line of display this parameter overrides the date time 2003 LinkPoint International Inc 25 9100 Reference Manual 1110 DOWNLOAD PARAMETERS AND OPTIONS Parameter Field Field Description of Field and Comments Default Value Field s Type Length SEE NOTE ABOVE from TDF pT S y diy G 1150 1 Enable Customer Code Prompt Y N or N When enabled this flag serves as an override for all card types to the purchasing card option It activates the Level 2 Purchasing Card prompt Customer Code Note that the Sales Tax prompt must be activated separately in Field 1166 1152 N 5 Debit Surcharge Amt Cents 0 No surcharge This applies to debit sale only OR to debit sale with cashback Value is in cents e g 50 50 1000 10 00 max 99999 999 99 1154 1 EBT Balance Inquiry Enabled Y or Y N 1156 Q Enable EBT Cash Sale Y or N 1158 Q Debit Return Enabled Y or N 1160 Q Credit Return Enabled Y or N 1162 Military Time Format Enabled Y or N if Y time d
224. yie a oa ove as OE p odegra aeie ke 181 Delete Ba tehi neinir iee ra eae E AE E aap aay pine ane A E Re naas 186 Delete Parameters oiei np eie e e eein e ippa etdes saphini 187 Stack EN AAP egies e a aeea E E a Ee dad EE E Ria 188 Reset CDS epre a celexa ta 08 sos te p Ra E Coes eE S e AE aae a E ss ete 188 Read CDS errr eee e e r eae ROT Rene E E EE A E A A pna ie 189 Transaction SENEEAUOT secs ec yoe scapes yi eet cac eat steeds ees oaayee Naps E o ates 189 APPENDIX TROUBLESHOOTING GUIDELINES ssessesseesessessesseseessorceseescesesseesessesesse 190 GLOSSARY reri E aE EE TN a AE E NE E aS 199 INDEX acted ode e er a EE E E ET TNE aS E S ART E TEE R 204 2003 LinkPoint International Inc iii 9100 Reference Manual INTRODUCTION INTRODUCTION Congratulations on your choice of the LinkPoint 9100 point of sale POS terminal The LinkPoint 9100 is ideal for the retail needs of you and your merchants Scientifically engineered to exceed the quality found in current terminal technology the LinkPoint 9100 combines flexibility mobility and user friendly operation with soft programmable functions The scrolling menus and an innovative backlit display panel make terminal operation quick easy and user friendly The LinkPoint 9100 is a full featured hand held mobile terminal that can process transactions either wirelessly or on a dial up phone line In areas where there is no access to either a phone line or a wireless network offli

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