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HP ENVY 15 - tim.id.au

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1. Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until they arrive at static free workstations Place items on a grounded surface before removing them from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Maintenance and Service Guide 4 3 Removal and replacement procedures
2. Item Component Description 1 Serial number s n This is an alphanumeric identifier that is unique to each product 2 Product name This is the product name affixed to the front of the computer 3 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 4 Warranty period This number describes the duration in years of the warranty period for the computer 5 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 3 2 Maintenance and Service Guide Illustrated parts catalog Computer major components Maintenance and Service Guide 3 3 Illustrated parts catalog Item Description Spare part number 1 Display assembly includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo With bronze finish E 15 6 in WVA AntiGlare LED display assembly 591172 001 E 15 6 in WVA BrightView LED display assembly 576803 001 E 15 6 in SVA BrightView LED display assembly 576802 001 With black finish E 15 6 in WVA AntiGlare LED display assembly 591173 001 E 15 6 in WVA BrightView LED display assembly 580127 001 E 15 6 in SVA BrightView LED display assembly 580126 001 2 Top cover includes TouchPad board TouchPad bracket and TouchPad cable
3. Display components Maintenance and Service Guide 3 9 Illustrated parts catalog Item Description Spare part number 1 Display bezel 576810 001 2a Ambient light sensor module includes cable and double sided tape 576815 001 2b Ambient light sensor module cable included in the ambient light sensor module spare part kit 3 Webcam microphone module 576812 001 4 Bluetooth module 537921 001 The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is available using spare part number 576845 001 5 Display left and right hinges included in the Display Hinge Kit spare part number 576809 001 6 Display panel For use only with the 15 6 in WVA AntiGlare LED display assembly 591327 001 For use only with the 15 6 in WVA BrightView LED display assembly 576801 001 For use only with the 15 6 in SVA BrightView LED display assembly 576800 001 7 Bluetooth module cable 576845 001 8 Display panel cable includes double sided tape 576813 001 9 Wireless antenna transceivers and cables 576814 001 10 Display enclosure With bronze finish 576811 001 With black finish 580128 001 Display Screw Kit not illustrated 576808 001 3 10 Maintenance and Service Guide Illustrated parts catalog Mass storage devices Maintenance and Service Guide 3 11 Illustrated parts catalog Item Description Spare
4. Hardware IRQ System function IRQO System timer IRQ1 Standard 101 102 key or Microsoft natural keyboard IRQ8 System CMOS real time clock IRQ12 Synaptics PS 2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host controller 2937 Mobile Intel 5 Series express chipset family IRQ17 High definition audio controller Intel ICH9 family USB universal host controller 2938 Marvell Yukon 88E8072 PCIE gigabit Ethernet controller IRQ18 Intel ICH9 family USB universal host controller 2939 Intel ICH9 family USB universal host controller 2936 IRQ19 Intel ICH9 family USB2 enhanced controller 293C IRQ20 Intel ICH9 family USB2 enhanced controller 293A Intel ICH9 family USB universal host controller 2934 IRQ21 Intel ICH9M E M SATA AHCI controller IRQ22 Intel ICH9 family USB universal host controller 2935 Default configuration other possible audio configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none ExpressCards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 Q For operating systems after Windows 2000 APIC advanced programming interrupt controller is used 6 8 Maintenance and Service Guide Specifications System I O address specifications I O address hex System function shipping configuration
5. Processor on page 4 24 Maintenance and Service Guide 4 29 Removal and replacement procedures Remove the system board 1 Disconnect the following cables from the system board T Power connector cable OQ T Power button board cable 1 Bluetooth module cable 4 Ambient light sensor module cable 4 30 Maintenance and Service Guide Removal and replacement procedures 2 Disconnect the wireless antenna cables from the WLAN module zB The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 3 Disconnect the display panel cable from the system board Maintenance and Service Guide 4 31 Removal and replacement procedures 4 Remove the four Phillips PM2 0x4 0 screws that secure the system board to the base enclosure 5 Lift the left side of the system board until it rests at an angle 6 Remove the system board O by sliding it up and to the left at an angle Reverse this procedure to install the system board 4 32 Maintenance and Service Guide Removal and replacement procedures Display assembly Q The display assembly spare part kit includes a webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo Description Spare part number With bronze finish 15 6 in WVA AntiGlare LED display assembly 591172 001 15 6 in
6. 0 0 eee eect nee eben eee 8 4 Using system restore points s cresie eo narsa esa torgi Eaa A E D A E R een A E i 8 4 P rforming a Tecos oa desa 8 5 Recovering from the recovery discs 0 0 eee cece cece teen e eens 8 6 9 Connector pin assignments AUALO 10 microphone Jess siens a Aas eee a A ee wo UA ed laity a ee a lal 9 1 Audio out headphone o oo ooooooo eee een e beeen een eee nes 9 1 FIM E NA 9 2 RIA METWOPK 53 20 A A A A A O a A 9 3 Universal Serial BUS curia ta PAA ADR AA ade a BI aa 9 4 10 Power cord set requirements Requirements for all countries and regions 0 0 eee ccc teen en ens 10 1 Requirements for specific countries and regionS 0 0 eee cee e eens 10 2 11 Recycling Bat da E AS 11 1 Display a dd te ata 11 1 Index Maintenance and Service Guide vi 1 Product description Category Product name Description HP ENVY 15 Notebook PC Processors Intel Core i7 820QM 1 73 GHz processor with embedded Northbridge SC turbo up to 3 06 GHz Intel Core i7 720QM 1 60 GHz processor with embedded Northbridge SC turbo up to 2 80 GHz Chipset Intel 5 series express chipsets PM57 platform controller hub PCH Peak M Graphics ATI Mobility Radeon HD 4830 M97 Discrete PCI Express Graphics with 1 GB of dedicated video memory 64Mx16 1 5V 800 MHz DDR3 1333 MHz Panel 15 6 in AntiGlare full high definition FHD 1920 x 1080 light emit
7. Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 576772 001 PM57 PCH Peak M system board with 1 GB of dedicated video memory includes replacement thermal material 576800 001 Display panel for use only with the 15 6 in SVA BrightView LED display assembly 576801 001 Display panel for use only with the 15 6 in WVA BrightView LED display assembly 576802 001 15 6 in SVA BrightView LED display assembly wit
8. Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 7a Hard drive includes bracket rubber isolators and screws 2 5 in 7200 rpm E 640 GB 576821 001 E 500 GB 576820 001 E 320 GB 576819 001 E 250 GB 576818 001 1 8 in 5400 rpm E 320 GB 576823 001 E 250 GB 580129 001 E 160 GB 591171 001 7b Hard drive cable For use only with 2 5 in hard drives 576828 001 For use only with 1 8 in hard drives 576830 001 Ha
9. Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Intel 1000 802 11 b g WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba 585984 001 Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania L
10. Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 586025 001 6 cell 2 40 Ah 53 Wh Li ion battery 586170 001 Intel Core i7 720QM 1 60 GHz processor SC turbo up to 2 80 GHz includes replacement thermal material 591171 001 160 GB 1 8 in 5400 rpm hard drive includes bracket rubber isolators and screws 591172 001 15 6 in WVA AntiGlare LED display assembly with bronze finish includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo 591173 001 15 6 in WVA AntiGlare LED display assembly with black finish includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo 591327 001 Display panel for us
11. WVA BrightView LED display assembly 576803 001 15 6 in SVA BrightView LED display assembly 576802 001 With black finish 15 6 in WVA AntiGlare LED display assembly 591173 001 15 6 in WVA BrightView LED display assembly 580127 001 15 6 in SVA BrightView LED display assembly 580126 001 Before removing the display assembly follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on page 4 8 6 Remove the top cover see Top cover on page 4 10 Remove the display assembly 1 Disconnect the following cables 1 Bluetooth module cable O 4 Ambient light sensor module cable A Display panel cable O 14 Wireless antenna cables O Maintenance and Service Guide 4 33 Removal and replacement procedures ZX CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 2 Remove the four Phillips PM2 5x6 0 screws O that secure the display assembly to the base enclosure 3 Lift the display assembly straight up and remove it 4 If it is necessary
12. With bronze finish for use in all countries and regions except Brazil and the United Kingdom 576840 001 With bronze finish for use only in Brazil 576840 201 With bronze finish for use only in the United Kingdom 576840 031 With black finish for use in all countries and regions except the United Kingdom 580122 001 With black finish for use only in the United Kingdom 580122 031 3 Keyboard includes keyboard cable With bronze finish E For use in Belgium 576835 A41 E For use in Brazil 576835 201 E For use in Denmark Finland and Norway 576835 DH1 E For use in France 576835 051 E For use in French Canada 576835 121 E For use in Germany 576835 041 E For use in Italy 576835 061 E For use in Latin America 576835 161 E For use in the Netherlands 576835 B31 E For use in Russia 576835 251 E For use in Saudi Arabia 576835 171 E For use in South Korea 576835 AD1 E For use in Spain 576835 071 E For use in Switzerland 576835 BG1 E For use in the United Kingdom and Singapore 576835 031 E For use in the United States 576835 001 Continued 3 4 Maintenance and Service Guide Illustrated parts catalog Item Description 3 Keyboard includes keyboard cable continued With black finish E For use in France E For use in Saudi Arabia E For use in the United Kingdom and Singapore E For use in the United States Spare part number 580132 051 580132 171 580132 031 580132 001 Keyboard Hardware Kit not illustrated includes Mylar sh
13. Workstation guidelines Follow these workstation grounding guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On con
14. 1 top components 2 2 top cover removal 4 10 spare part numbers 3 4 3 17 4 10 TouchPad 2 6 TouchPad button 2 7 TouchPad light 2 5 TouchPad on off button 2 7 U Universal Serial Bus USB port connector pinout 9 4 location 2 9 Vv vent 2 8 2 9 2 10 video fan heat sink assembly removal 4 27 spare part number 3 7 3 17 4 27 Virtualization Technology 5 4 Index 4 Maintenance and Service Guide Index WwW warranty period 3 2 4 5 Web key 2 4 webcam 2 2 webcam infrared light 2 2 webcam light 2 2 webcam microphone module removal 4 36 spare part number 3 10 3 16 4 36 Windows applications key 2 4 Windows logo key 2 4 wireless antennas disconnecting 4 18 locations 2 2 removal 4 40 spare part number 3 10 3 16 4 40 wireless key 2 4 wireless light 2 5 wireless product description 1 3 WLAN module removal 4 16 spare part numbers 3 5 3 6 3 7 3 14 3 15 3 18 4 16 workstation guidelines 4 4 Maintenance and Service Guide Index 5
15. 22 0 ms Logical blocks 625 163 520 488 409 016 312 581 760 Disc rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly Q Certain restrictions and exclusions apply Contact technical support for details 6 4 Maintenance and Service Guide Specifications Blu ray ROM DVD R RW SuperMulti Double Layer Drive specifications Applicable disc Read Write BD ROM BD ROM DL BD R DVD RAM Ver 2 DVD R BD R DL BD RE BD RE DL DVD R CD R and CD ROM DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT Access time BD DVD Random lt 230 ms lt 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec Maintenance and Service Guide 6 5 Specifications DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CDROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R C
16. AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions EH The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft E All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used E The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Maintenance and Service Guide 10 1 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Nether
17. America includes keyboard cable 576835 171 Keyboard with bronze finish for use in Saudi Arabia includes keyboard cable 576835 201 Keyboard with bronze finish for use in Brazil includes keyboard cable 576835 251 Keyboard with bronze finish for use in Russia includes keyboard cable 576835 A41 Keyboard with bronze finish for use in Belgium includes keyboard cable 576835 AD1 Keyboard with bronze finish for use in South Korea includes keyboard cable 576835 B31 Keyboard with bronze finish for use in the Netherlands includes keyboard cable 576835 BG1 Keyboard with bronze finish for use in Switzerland includes keyboard cable 576835 DH1 Keyboard with bronze finish for use in Denmark Finland and Norway includes keyboard cable 576836 001 Keyboard Hardware Kit includes Mylar shield and screws 576837 001 Processor fan heat sink assembly includes replacement thermal material Continued Maintenance and Service Guide Illustrated parts catalog Spare part number Description 576838 001 Video fan heat sink assembly includes replacement thermal material 576839 001 Base enclosure with bronze finish includes 4 rubber feet 576840 001 Top cover with bronze finish for use in all countries and regions except Brazil and the United Kingdom includes TouchPad board TouchPad bracket and TouchPad cable 576840 031 Top cover with bronze finish f
18. Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the lvory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 572507 001 Intel WiFi Link 6100 802 11 a b g WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark th
19. Item 6 Description WLAN module continued 802 11 a b g WLAN module E Intel WiFi Link 6100 802 11 a b g WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam E Intel WiFi Link 5100 802 11 a b g WLAN module for use in Andorra Antigua and Barbuda
20. Top cover with bronze finish for use only in the United Kingdom 576840 031 Top cover with black finish for use in all countries and regions except the United Kingdom 580122 001 Top cover with black finish for use only in the United Kingdom 580122 031 Before removing the top cover follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on page 4 8 Remove the top cover 1 Remove the four rubber feet O and the eight Phillips PM2 0x12 0 screws that secure the top cover to the base enclosure T l 4 10 Maintenance and Service Guide Removal and replacement procedures 2 Remove the two Phillips PM2 0x5 0 screws O and the four Phillips PM2 0x2 0 screws that secure the top cover to the base enclosure Turn the computer right side up with the front toward you Release the top cover by lifting the front edge O until it rests at an angle Disconnect the LED board cable from the system board Disconnect the TouchPad cable from the low insertion force LIF connector on the system board ND NM E gu Release the zero insertion force ZIF connector to which the ke
21. WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the lvory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Spare part number 572509 001 Intel WiFi Link 5100 802 11 a g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium
22. a restore point Click Create Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps nan A U N e Select Start gt Control Panel gt System and Security gt System In the left pane click System protection Click the System Protection tab Click System Restore Follow the on screen instructions Performing a recovery D D D You can recover only files that you have previously backed up HP recommends that you use HP Recovery Manager to create a set of recovery discs entire drive backup as soon as you set up your computer Recovery Manager software allows you to repair or restore the system if you experience system failure or instability Recovery Manager works from recovery discs or from a dedicated recovery partition select models only on the hard drive However if your computer includes a solid state drive SSD you may not have a recovery partition If that is the case recovery discs have been included with your computer Use these discs to recover your operating system and software Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using Recovery Manager Recovery Manager recovers only software that was preinstalled at the factory Software not provide
23. al Ain tee 4 24 Power button board and cable o oooooocooococcocr eee een ene 4 25 Power comnector cable eses altra ea okies a O as AO a yeas ale he eee 4 26 Video fan heat sink assembly o o o oooooocoococor een ene teen nee 4 27 System Dodo 4 0424 0 0 E et ed 4 29 Display assembly orr oren A iia 4 33 Setup Utility BIOS Starting Setup Utility s 0 coi a SE E a el oe eel tne ee 5 1 Using Setup Utility 20 a es ae Ada eee doe Ende th Mel are es 5 1 Changing the language of Setup Utility 0 2 nee ene 5 1 Navigating and selecting in Setup Utility 0 0 rr 5 2 Displaying system information o 5 2 Restoring default settings in Setup Utility 0 eee eee 5 2 Exiting Setup Ulty ps aac sad aga or anne dala ed e cs hones 5 3 Setup Utility MEUS coc ed easter ra apa ohne 5 3 Mam m nt s 3422 eis A a ai 5 3 Security MENU coe Ate Pe ee oe Lie aes oe ee Be ae He eo 5 3 System Configuration menu 2 6 cece eee nent e beeen ees 5 4 Diagnostics men ey iiot nee eee EE E EEEE E ate A ee E s 5 4 Updating the BIOSi ses a dea nnt a e E E Wha he D E Oa E e Sse 5 5 Updating th BIOS idiota rie SP Oe ES gaa Seb Soo te See eee ai 5 5 Specifications Computer specifications ssas sie sei e traia teen nnn t eee e nent e ene n en eee 6 1 15 6 in display specifications o A EO ee ee 6 2 Hard drive sp cifications daa 6 3 OIM 2 5 1n Hard AVE ori a a ei ach da Gab ai nub da 6 3 SOT ESO Ward AN CS A A rd IES 6 4 Blu r
24. and Service Guide 2 7 External component identification Front components Item 1 Component Vents 2 Description Enable airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Left side components Item 1 Digital Media Slot Component Battery light Supports the following digital card formats E MultiMediaCard E micro MultiMediaCard adapter required E MultiMediaCard Plus E Secure Digital Memory Card E micro Secure Digital Memory Card adapter required E Secure Digital High Capacity Memory Card Description E Off The computer is running on battery power E Blinking amber The battery has reached a low battery level a critical battery level or there is a battery error E Amber A battery is charging E White The computer is connected to external power and the battery is fully charged 2 Power connector Connects an AC adapter 3 Vent Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Drive light E Blinking white The hard drive is being accessed E Amber select models only HP ProtectSmart Hard Drive Protection
25. and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 572508 001 Intel WiFi Link 5100 802 11 a b g WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Continued 3 1
26. and locations and component shapes and sizes can vary from one computer model to another Maintenance and Service Guide 11 1 Recycling To disassemble the display assembly follow these steps 1 Remove all screw covers O and screws that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges O and the top and bottom inside edges of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 11 2 Maintenance and Service Guide Recycling 4 Disconnect all display panel cables O from the display inverter and then remove the inverter 5 Remove all screws that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel Maintenance and Service Guide 11 3 Recycling 9 Use a sharp edged tool to cut the tape O that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame from the display panel 11 Remove the screws O that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cabl
27. components illustrated 2 2 recycling 11 1 display enclosure spare part numbers 3 10 3 15 3 17 Display Hinge Kit spare part number 3 10 3 15 display hinges removal 4 36 spare part number 3 10 3 15 4 36 display inverter removal 11 3 display panel product description 1 1 removal 4 37 spare part numbers 3 10 3 15 3 18 4 37 display panel cable removal 4 38 spare part number 3 10 3 16 4 38 Display Screw Kit spare part number 3 10 3 15 display switch 2 2 drive light 2 8 DVD RW and CD RW SuperMulti Double Layer Combo Drive precautions 4 2 spare part number 3 12 3 16 3 17 specifications 6 6 electrostatic discharge 4 2 equipment guidelines 4 4 eSATA USB port location 2 9 esc key 2 4 Ethernet product description 1 2 external media card product description 1 3 F Fan Always On 5 4 fan heat sink assembly removal 4 22 4 27 spare part numbers 3 7 3 16 3 17 4 22 4 27 Fast Charge Mode 5 4 feet locations 4 6 spare part number 4 6 fn key 2 4 front components 2 8 G graphics product description 1 1 grounding equipment and methods 4 2 H hard drive precautions 4 2 product description 1 2 removal 4 20 spare part numbers 3 7 3 12 3 16 3 17 3 18 4 20 specifications 6 3 hard drive cable spare part numbers 3 7 3 12 3 16 Hard Drive Hardware Kit spare part numbers 3 7 3 12 3 16 HDMI port connector pinout 9 2 location 2 9 HDMI to VGA adapter spare part number 3 13 3 14 headphone jac
28. computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Contents 1 Product description 2 External component identification Identifyims hardware husillo da 2 1 TOP COMPONEDNUS s lt i chodes wae r RA tebe eed ake ve cey al gly E a VA E ae We Sid ever AS 2 2 Display cOmponenits im A A ie td 2 2 Button 39 be a ei tate Gb hee Ret he wai RES slate ne da dae eo elias ae EE eee aera oes 2 3 KEYS Tura danes ds 24 A AN 2 5 TouchPad ui 338 boas eek pia A Mae A See bie A 2 6 TouchPad buttons tina it hoe SAA A dA oes Save ay Sate ee IA eal Sky 2 7 Front COMPONENES veros ata ed A E eh Heke Raw teeny Sere bee Wesel A N a lew dnaay dened f 2 8 Lett side components oy rimeni 2 Geir tt ate ae Bee eet ae Bee eee eee et ae aS 2 8 Right side components creses s heen A eee eo eee eee Sad eee 2 9 Bottom components ii he Bt ee Relic Vite A eel Tee aR ete elevate Ga laa 2 10 3 Illustrated parts catalog DEVICES TAG koe ek era ete th te oe A Ee ete eet 3 1 Computer major components 1 1 ec rnrn errereen
29. do this System Information E View and change the system time and date E View identification information about the computer E View specification information such as processor information memory size and system BIOS Security menu Select To do this Administrator password Enter change or delete an administrator password Power On Password Enter change or delete a power on password Maintenance and Service Guide 5 3 Setup Utility BIOS System Configuration menu Select Language Support To do this Change the Setup Utility language Virtualization Technology select models only Enable disable the processor Virtualization Technology Fan Always On Enable disable Fan Always On When enabled the computer fan will always be on Fast Charge Mode Enable disable the Fast Charge Mode for the primary and accessory batteries Action Key Mode Enable disable the Action Key Mode Boot Options Diagnostics menu Select Primary Hard Disk Self Test Set the following boot options E POST Hot Key Delay sec Set the delay for the user to press hotkeys in intervals of 5 seconds each 0 5 10 15 20 E IOS O Enable disable IOS Set the delay for the user to start Windows in intervals of 5 seconds each 0 5 10 15 20 E Floppy Boot Enable disable boot from diskette E Network Adapter Boot Enable disable boot from external Network Adapter E Boot Order Se
30. et ae RoR BR RS Be a eS S SS es eeso Item Component Description 2 Product name This is the product name affixed to the front of the computer 3 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 4 Warranty period This number describes the duration in years of the warranty period for the computer 5 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed Maintenance and Service Guide 4 5 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 113 screws in 9 different sizes that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Feet Kit spare part number 538346 001 There are 4 rubber feet that attach to the base enclosure and battery in the locations shown in the following illustration 4 6 Maintenance and Service Guide Removal and replacement procedures Battery Description Spare part number 9 cell 2 80 Ah 93 Wh Li ion battery 576834 001 6 cell 2 40 Ah 53 Wh Li
31. has temporarily parked the hard drive 5 Speaker Produces sound 2 8 Maintenance and Service Guide External component identification Right side components Item 1 Component Speaker Description Produces sound 2 Security cable slot Attaches an optional security cable to the computer The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 3 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone When a device is connected to the jack the device speakers are disabled 4 eSATA USB port Connects a high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 5 USB ports 2 Connect optional USB devices 6 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 7 RJ 45 network jack Connects a network cable 8 Vent Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Maintenance and Servic
32. ion battery 576833 001 and 586025 001 Before removing the battery follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Close the display and turn the computer upside down on a flat surface 2 Slide the battery lock O to unlock the battery 3 Slide the battery release latch to release the battery Q The battery release latch automatically returns to its original position 4 Raise the battery and remove it from the battery bay Install the battery by aligning the tabs on the battery with the notches on the outer edge of the battery bay and then lowering the battery into the battery bay until it is seated Slide the battery lock to lock the battery into place Maintenance and Service Guide 4 7 Removal and replacement procedures Expansion memory module Description Spare part number 4096 MB memory module 1066 MHz PC3 576817 001 2048 MB memory module 1066 MHz PC3 576816 001 Before removing the expansion memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4
33. isolators and screws 576823 001 320 GB 1 8 in 5400 rpm hard drive includes bracket rubber isolators and screws 576827 001 Hard Drive Hardware Kit for use only with 2 5 in hard drives includes bracket rubber isolators and screws 576828 001 Hard drive cable for use only with 2 5 in hard drives 576829 001 Hard Drive Hardware Kit for use only with 1 8 in hard drives includes bracket rubber isolators and screws 576830 001 Hard drive cable for use only with 1 8 in hard drives 576831 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe with bronze finish 576832 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive with bronze finish 576833 001 6 cell 2 40 Ah 53 Wh Li ion battery 576834 001 9 cell 2 80 Ah 93 Wh Li ion battery 576835 001 Keyboard with bronze finish for use in the United States includes keyboard cable 576835 031 Keyboard with bronze finish for use in the United Kingdom and Singapore includes keyboard cable 576835 041 Keyboard with bronze finish for use in Germany includes keyboard cable 576835 051 Keyboard with bronze finish for use in France includes keyboard cable 576835 061 Keyboard with bronze finish for use in Italy includes keyboard cable 576835 071 Keyboard with bronze finish for use in Spain includes keyboard cable 576835 121 Keyboard with bronze finish for use in French Canada includes keyboard cable 576835 161 Keyboard with bronze finish for use in Latin
34. number Power button board and cable includes double sided tape 576849 001 Before removing the power button board and cable follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Memory module compartment cover see Expansion memory module on page 4 8 b Top cover see Top cover on page 4 10 c Processor fan heat sink assembly see Processor fan heat sink assembly on page 4 22 Remove the power button board and cable 1 Disconnect the power button board cable from the LIF connector on the system board 2 Detach the power button board cable and power button board from the base enclosure The power button board cable and power button board are attached to the base enclosure with double sided tape 3 Remove the power button board and cable Reverse this procedure to install the power button board and cable Maintenance and Service Guide 4 25 Removal and replacement procedures Power connector cable Description Spare part number Power connector cable includes bracket 576846 001 Before removing the power connector cable follow these steps 1 Shut down the computer 2 Disconnect all external d
35. replacement thermal material Description Spare part number Intel Core i7 820QM 1 73 GHz processor SC turbo up to 3 06 GHz 583053 001 Intel Core i7 720QM 1 60 GHz processor SC turbo up to 2 80 GHz 586170 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Memory module compartment cover see Expansion memory module on page 4 8 b Top cover see Top cover on page 4 10 c Processor fan heat sink assembly see Processor fan heat sink assembly on page 4 22 Remove the processor 1 Turn the processor locking screw one half turn counterclockwise until you hear a click 2 Lift the processor straight up and remove it The gold triangle on the processor must be aligned with the triangle icon O embossed on the processor socket when you install the processor Reverse this procedure to install the processor 4 24 Maintenance and Service Guide Removal and replacement procedures Power button board and cable Description Spare part
36. the top cover see Top cover on page 4 10 Remove the processor fan heat sink assembly 1 Disconnect the fan cable O from the system board 2 Following the 1 2 3 4 sequence stamped into the processor fan heat sink assembly loosen the four Phillips PM2 0x6 0 captive screws that secure the processor fan heat sink assembly to the system board 3 Remove the Phillips PM2 0x3 0 screw O that secures the processor fan heat sink assembly to the system board 4 Remove the processor fan heat sink assembly O Due to the adhesive quality of the thermal material located between the processor fan heat sink assembly and system board components it may be necessary to move the processor fan heat sink assembly from side to side to detach it 4 22 Maintenance and Service Guide Removal and replacement procedures Q The thermal material must be thoroughly cleaned from the surfaces of the processor fan heat sink assembly and the system board each time the processor fan heat sink assembly is removed Thermal paste is used on the processor O and the processor fan heat sink assembly section that services it Replacement thermal material is included with all system board processor and fan heat sink assembly spare part kits Reverse this procedure to install the processor fan heat sink assembly Maintenance and Service Guide 4 23 Removal and replacement procedures Processor Q The processor spare part kit includes
37. then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Remove the wireless antenna cables from the clip O built into the hard drive bracket 2 Disconnect the WLAN antenna cables from the terminals on the WLAN module zB The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 0x4 0 screw O that secures the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module by pulling it away from the slot at an angle y WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot Reverse this procedure to install the WLAN module 4 18 Maintenance and Service Guide Removal and replacement procedures RTC battery Description Spare part number RTC battery includes double sided tape 576848 001 Before removing the RTC battery follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on
38. to replace the display bezel or any of the display assembly internal components a Flex the inside edges of the top edge O the left and right sides and the bottom edge O of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel O The display bezel is available using spare part number 576810 001 4 34 Maintenance and Service Guide Removal and replacement procedures 5 If it is necessary to replace the Bluetooth module a Release the Bluetooth module O from the rubber clip built into the display enclosure b Disconnect the Bluetooth module cable from the Bluetooth module c Remove the Bluetooth module The Bluetooth module is available using spare part number 537921 001 6 If it is necessary to replace the ambient light sensor module a Remove the Phillips PM2 0x3 0 screw O that secures the ambient light sensor module to the display enclosure b Release the ambient light sensor module as far as the ambient light sensor module cable allows c Disconnect the ambient light sensor module cable from the ambient light sensor module d Remove the ambient light sensor module The ambient light sensor module and cable are available using spare part number 576815 001 Maintenance and Service Guide 4 35 Removal and replacement procedures 7 If it is necessary to replace the webcam microphone module a Release the webcam microphone module O as far as th
39. toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document follow these steps 1 Display the screen 2 Copy the screen To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit gt Paste 4 Save the document You can back up your information to an optional external hard drive a network drive or discs When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R or DVD RW The discs you use will depend on the type of optical drive installed in your computer DVDs store more information than CDs so using them for backup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the optical drive of the computer Maintenance and Service Guide 8 3 Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore follow these steps Q Be sure that the computer is connected to AC power before you start the backup process Q The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions t
40. 000 01F DMA controller 020 021 Program interrupt controller 024 025 Program interrupt controller 028 029 Program interrupt controller 02C 03D Program interrupt controller 02E 02F Motherboard resources 030 031 Program interrupt controller 034 035 Program interrupt controller 038 039 Program interrupt controller 03C 03D Program interrupt controller 040 043 System timer 04E 04F Motherboard resources 050 053 System timer 060 Standard 101 102 key or Microsoft natural keyboard 061 Motherboard resources 062 Microsoft ACPI compliant embedded controller 063 Motherboard resources 064 Standard 101 102 key or Microsoft natural keyboard 065 Motherboard resources 066 Microsoft ACPI compliant embedded controller 067 Motherboard resources 070 Motherboard resources 071 077 System CMOS real time clock 080 Motherboard resources 081 091 Direct memory access controller 092 Motherboard resources 093 09F Direct memory access controller OAO 0A1 Program interrupt controller OA4 0A5 Program interrupt controller OA8 0A9 Program interrupt controller OAC 0AD Program interrupt controller OBO 0B1 Program interrupt controller 0B2 0B3 Motherboard resources 0B4 0B5 Program interrupt controller 0B8 0B9 Program interrupt controller OBC OBD Program interrupt controller Continued Maintenance and Service Guide 6 9 Specifications
41. 4 Maintenance and Service Guide Illustrated parts catalog Spare part number 572509 001 Description Intel WiFi Link 6200 802 11 a g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 572510 001 Intel WiFi Link 6100 802 11 a b g WLAN modu
42. 8 3 17 battery removal 4 7 spare part numbers 3 8 3 16 3 18 4 7 battery bay 2 10 battery light 2 8 battery lock 2 10 battery release latch 2 10 BIOS determining the version 5 5 downloading an update 5 6 updating 5 5 Bluetooth module removal 4 35 spare part number 3 10 3 14 4 35 Bluetooth module cable removal 4 39 spare part number 3 10 3 17 4 39 Index Blu ray ROM DVD R RW SuperMulti Double Layer Drive precautions 4 2 spare part number 3 12 3 16 3 17 specifications 6 5 Boot Options 5 4 bottom components 2 10 button components 2 3 buttons power 2 3 TouchPad 2 7 TouchPad on off 2 7 C cables service considerations 4 1 calculator key 2 4 caps lock light 2 5 chipset product description 1 1 components bottom 2 10 button 2 3 display 2 2 front 2 8 keys 2 4 left side 2 8 lights 2 5 right side 2 9 top 2 2 TouchPad 2 6 TouchPad buttons 2 7 computer feet locations 4 6 spare part number 4 6 computer specifications 6 1 connector pinout audio in jack 9 1 audio out jack 9 1 HDMI port 9 2 headphone jack 9 1 microphone jack 9 1 network jack 9 3 RJ 45 jack 9 3 USB port 9 4 connectors service considerations 4 1 Maintenance and Service Guide Index 1 Index D Diagnostics menu 5 4 Digital Media Slot location 2 8 display assembly removal 4 33 spare part numbers 3 4 3 15 3 17 3 18 4 33 display bezel removal 4 34 spare part number 3 10 3 15 4 34 display
43. 90371 D61 Power cord for use in India 530607 001 HDMI to VGA adapter 537921 001 Bluetooth module The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is available using spare part number 576845 001 538346 001 Rubber Feet Kit includes 4 rubber feet 572507 001 Intel WiFi Link 5100 802 11 a g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad
44. Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Intel 1000 802 11 b g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia
45. Computers with a solid state drive SSD may not have a recovery partition Recovery discs have been included for computers that do not have a partition Use these discs to recover your operating system and software To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the partition is present an HP Recovery drive is listed in the window Maintenance and Service Guide 8 1 Backup and recovery Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability Create these discs after setting up the computer for the first time Handle these discs carefully and keep them in a safe place The software allows the creation of only one set of recovery discs Q If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site Note the following guidelines before creating recovery discs E You will need high quality DVD R DVD R BD R writable Blu ray or CD R discs All these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If you use CDs up to 20 discs may be required whereas only a few DVDs or BDs are required Read w
46. Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Spare part number 572510 001 572508 001 572520 001 Continued 3 6 Maintenance and Service Guide Illustrated parts catalog Item Description Spare part number 6 WLAN module continued Intel 1000 802 11 b g WLAN module for use in Andorra Antigua and Barbuda Argentina 585984 001 Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria
47. D RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random lt 175ms lt 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 8X DVD 24X CD R 16X CD RW 8x DVD R 4X DVD RW 8X DVD R 4X DVD RW 2 4X DVD R 9 5X DVD RAM 3 600 KB sec 10 800 KB sec 3 600 KB sec 2 400 KB sec 10 800 KB sec 5 400 KB sec 10 800 KB sec 5 400 KB sec 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA mode 6 6 Maintenance and Service Guide Specifications System DMA specifications Hardware DMA system function DMAO Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Not applicable DMA6 Not assigned DMA7 Not assigned ExpressCard controller can use DMA 1 2 or 5 System memory map specifications Size Memory address System function 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 64 KB 000C0000 000CFFFF Video BIOS 64 KB 000E8000 000FFFFF System BIOS 00100000 XFFFFFFF Extended memory based on memory installed X 1 0000000 FEDFFFFF PCI bus FEDO0000 FEDOOSFF High precision event timer FEE0O1000 FFFFFFFF PCI bus Maintenance and Service Guide 6 7 Specifications System interrupt specifications
48. Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Intel 1000 802 11 b g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba 572520 001 Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong
49. O invent HP ENVY 15 Maintenance and Service Guide Document Part Number 577090 001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures Copyright 2009 Hewlett Packard Development Company L P ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2009 Document Part Number 577090 001 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the
50. Remove the battery see Battery on page 4 7 Remove the expansion memory module 1 Remove the three Phillips PM2 0x4 0 screws O that secure the memory module compartment cover to the computer 2 Lift the rear edge of the memory module compartment cover until it rests at an angle 3 Remove the memory module compartment The memory module compartment is included in the Plastics Kit spare part number 576847 001 4 8 Maintenance and Service Guide Removal and replacement procedures 4 Pull away the retention clips on each side of the memory module to release the memory module The memory module tilts up CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 5 Grasp the edge of the memory module and gently pull it out of the memory module slot Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Si py Reverse this procedure to install the expansion memory module Maintenance and Service Guide 4 9 Removal and replacement procedures Top cover Q The top cover spare part kit includes a TouchPad board TouchPad bracket and TouchPad cable Description Spare part number Top cover with bronze finish for use in all countries and regions except Brazil and the 576840 001 United Kingdom Top cover with bronze finish for use only in Brazil 576840 201
51. VO address hex Systemfunction shipping configuration OCO ODF Directmemory access controller sitsi lt is sSSSSS OFO OFO Numeric data processor 0200 027F Motherboard resources 3B0 3BB Mobile Intel 5 Series express chipset family 3C0 3DF Mobile Intel 5 Series express chipset family 400 47F Motherboard resources 4D0 4D1 Programmable interrupt controller 500 57F Motherboard resources 1000 1003 Motherboard resources 1010 101F Motherboard resources 2000 20FF Marvell Yukon 88E8072 PCIE gigabit Ethernet controller 2000 2FFF ICH9 family PCI express root port6 294A 3000 4FFF ICH9 family PCI express root port5 2948 5000 6FFF ICH9 family PCI express root port3 2944 7000 701F ICH9M E M SATA AHCI controller 7020 703F ICH9 family USB universal host controller 2936 7040 705F ICH9 family USB universal host controller 2935 7060 707F ICH9 family USB universal host controller 2934 7080 709F ICH9 family USB universal host controller 2939 70A0 70BF ICH9 family USB universal host controller 2938 70CO 70DF ICH9 family USB universal host controller 2937 70E0 70E7 ICH9M E M SATA AHCI controller 70E8 70EF ICH9M E M SATA AHCI Controller 70FO 70F7 Mobile Intel 5 Series express chipset family 70F8 70FB ICH9M E M SATA AHCI controller 70FC 70FF ICH9M E M SATA AHCI controller EF80 EF9F Motherboard resources FEOO FEOF Motherboard resources FE80 EF8F Motherboard resources FFFF Motherboard resources 6 10 Maintenan
52. adphone microphone combo jack stereo supports jack detection eSATA USB 2 0 combo port 1 High Definition Multimedia Interface HDMI v1 3b supporting 1920 x 1080 at 60 Hz HP Smart Adapter AC adapter plug RJ 45 Primary battery connector Secondary battery connector USB 3 0 ports 2 each capable of driving an external optical drive USB 2 0 ports 2 each capable of driving an external optical drive The total combined power for all USB ports is 3 0 amps with all power available from any single port This power is available whenever the AC adapter is supplying power including S3 and S5 modes Keyboard Full size optimized keyboard with 1 8 mm keystroke travel distance pointing devices TouchPad with gesture support media M scroll pinch zoom Taps enabled by default Serviceability End user replaceable parts AC adapter Battery External optical drive Memory only 2 slots are customer accessible Security Security cable slot with adapter Operating system Preinstalled E Microsoft Windows 7 Home Premium 64 E Microsoft Windows 7 Professional 64 E Configurable Linux embedded 1 4 Maintenance and Service Guide 2 External component identification Identifying hardware Components included with the computer may vary by region and model The illustrations in this chapter identify the standard features on most computer models To see a list of hardware installed in the computer Select Sta
53. ay ROM DVD R RW SuperMulti Double Layer Drive specifications 04 6 5 DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications 6 6 System DMA specifications merito iria ies db oa dees 6 7 System memory Map specifications 1 2 ec eee e nee ene ene ees 6 7 System interrupt specifications 0 0 cc eee een e nee n ene eeeeae 6 8 System I O address specifications 0 0 cece eee een e nett eens 6 9 Screw listing Phillips PM2 0x4 O Scr6W 4 2 A eee Pee ate Gh ee a ek adi 7 1 Phillips PM2 0X120 SEW i 05 ieee god ee ee de Sa en oe ES ee pee a be eae bee ese 7 3 Phillips PM2 0x5 0 SCl6W ise ies eb gee A AI A dea 7 4 Phillips PM2 0x2 0 screw 2 cence eee i a E a ea oi ai 7 5 Phillips PES 1S Screws siete hohe aes eee eee Poe eae UN ee BA AR dN 7 6 Phillips PM2 0x4 0 broadhead screw 0 0 eee urunane rrarena 7 7 Phillips PM3 0x4 O SCrewe esma 4 dae abla nh es Gator o Gone Od tached ded eae Bod oes 7 8 Phillips PM2 0x6 0 captive screw 0 cence cence eee ene n teen eee 7 9 Phillips PM2 0x3 O setew n nde ne We e ts Se Be ned A ner eae heen ge 7 10 Phillips PM2 3X0 0 SCLeWiss6 ih boa e ad eee ad hei a ee wu ea Me he EA a 7 13 Maintenance and Service Guide Contents 8 Backup and recovery Creating recovery USES a A Pe Haga Aorta Pers wine eae eee 8 2 Backing up your information ons sne ea o a a a a a eee nee n nen en eee 8 3 Using Windows Backup and Restore
54. ce and Service Guide 7 Screw listing This chapter provides specification and reference information for the screws used in the computer The screws listed in this chapter are available in the Screw Kit spare part number 576844 001 Phillips PM2 0x4 0 screw fE mm TITLE Color Quantity Length Thread Head diameter Silver 14 4 0 mm 2 0 mm 4 5 mm Where used 3 screws that secure the memory module compartment cover to the computer Maintenance and Service Guide Screw listing Where used Two screws that secure the speaker assembly to the base enclosure One screw that secures the WLAN module to the system board Where used 4 screws that secure the system board to the base enclosure Where used 4 screws that secure the display panel to the display enclosure r LI _ l l l l E 7 2 Maintenance and Service Guide Screw listing Phillips PM2 0x12 0 screw mm ibdel Color Quantity Length Thread Head diameter Silver 8 12 0 mm 2 0 mm 5 0 mm Where used 8 screws that secure the top cover to the base enclosure ee 7 J e e ee Lc e e e e e i l l IM l l Maintenance and Service Guide 7 3 Screw listing Phillips PM2 0x5 0 screw MLN QIN L mm Hild Color Quantity Length Thread Head diameter Silver 2 5 0 mm 2 0 mm 5 0 mm Where used 2 screws that secure the top cover to the base enclosure 7 4 Maintenance and Serv
55. cover see Expansion memory module on page 4 8 6 Remove the top cover see Top cover on page 4 10 4 12 Maintenance and Service Guide Removal and replacement procedures Remove the keyboard 1 Turn the top cover upside down with the front toward you 2 Remove the Mylar shield from the back of the keyboard The Mylar shield is available in the Keyboard Hardware Kit spare part number 576836 001 4 Remove the keyboard Reverse this procedure to install the keyboard Maintenance and Service Guide 4 13 Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly 576842 001 Before removing the speaker assembly follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on page 4 8 6 Remove the top cover see Top cover on page 4 10 Remove the speaker assembly 1 Disconnect the speaker assembly cable O from the system board 2 Remove the two Phillips PM2 0x4 0 screws that secure the speaker assembly to the base enclosure 3 Remove the speaker assembly O Reverse this procedure to install the speaker as
56. d Service Guide Removal and replacement procedures System board Description Spare part number PM57 PCH Peak M system board with 1 GB of dedicated video memory includes replacement 576772 001 thermal material Before removing the system board follow these steps 1 2 3 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the following components a Memory module compartment cover see Expansion memory module on page 4 8 b Top cover see Top cover on page 4 10 c Speaker assembly see Speaker assembly on page 4 14 d Hard drive see Hard drive on page 4 20 e Processor fan heat sink assembly see Processor fan heat sink assembly on page 4 22 f Video fan heat sink assembly see Video fan heat sink assembly on page 4 27 When replacing the system board be sure that the following additional components are removed from the defective system board and installed on the replacement system board Expansion and primary memory modules see Expansion memory module on page 4 8 and Primary memory module on page 4 15 WLAN module see WLAN module on page 4 16 RTC battery see RTC battery on page 4 19 Processor see
57. d Support 7 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on The internal display switch is not visible from the outside of the computer 2 2 Maintenance and Service Guide External component identification Button Component Power button Description E When the computer is off press the button to turn on the computer E When the computer is on press the button briefly to initiate Sleep E When the computer is in the Sleep state press the button briefly to exit Sleep E When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options Maintenance and Service Guide External component identification Keys Item Component Description 1 Action keys Execute frequently used system functions 2 wireless key Turns the wireless feature on or off This key does not establish a wireless connection To establish a wireless connection a wireless network must also be set up 3 Windows applications key Displays a shortcut menu for items beneath the cursor 4 Windows logo key Displays t
58. d drive includes bracket rubber isolators and screws 580130 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe with black finish 580131 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive with black finish 580132 001 Keyboard with black finish for use in the United States includes keyboard cable 580132 031 Keyboard with black finish for use in the United Kingdom and Singapore includes keyboard cable 580132 051 Keyboard with black finish for use in France includes keyboard cable 580132 171 Keyboard with black finish for use in Saudi Arabia includes keyboard cable 580792 001 HP Notebook protective case for use with computer models with black finish 583053 001 Intel Core i7 820QM 1 73 GHz processor SC turbo up to 3 06 GHz includes replacement thermal material Continued Maintenance and Service Guide Illustrated parts catalog Spare part number 585984 001 Description Intel 1000 802 11 b g WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong
59. d with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Maintenance and Service Guide 8 5 Backup and recovery Recovering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optional external optical drive and restart the computer 3 Follow the on screen instructions Recovering from the dedicated recovery partition select models only Q Computers with an SSD may not have a recovery partition If the computer does not have a recovery partition you will not be able to recover using this procedure Recovery discs have been included for computers that do not have a partition Use these discs to recover your operating system and software On some models you can perform a recovery from the partition on the hard drive accessed by pressing either the Start button or f11 This restores the computer to its factory condition To restore the system from the partition follow these steps 1 Access Recovery Manager in either of the following ways Select Start gt All Programs gt Recovery Manager gt Recovery Manager Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the Press lt F11 gt for recovery message is displayed on t
60. description 1 2 Index spare part numbers 3 12 3 16 3 17 specifications 6 5 6 6 P packing guidelines 4 3 part number description 3 2 4 5 plastic parts 4 1 Plastics Kit spare part number 3 8 3 17 pointing device product description 1 4 ports eSATA USB 2 9 HDMI 2 9 product description 1 4 Universal Serial Bus USB 2 9 power button 2 3 power button board and cable removal 4 25 spare part number 3 7 3 17 4 25 power connector 2 8 power connector cable removal 4 26 spare part number 3 7 3 17 4 26 power cord set requirements 10 1 spare part numbers 3 13 3 14 power light 2 5 power requirements product description 1 3 Power On Password 3 3 Primary Hard Disk Self Test 5 4 print options key 2 4 processor product description 1 1 removal 4 24 spare part numbers 3 7 3 17 3 18 4 24 processor fan heat sink assembly removal 4 22 spare part number 3 7 3 16 4 22 product description audio 1 2 chipset 1 1 display panel 1 1 Ethernet 1 2 external media card 1 3 graphics 1 1 keyboard 1 4 memory 1 1 microphone 1 2 operating system 1 4 optical drive 1 2 pointing device 1 4 ports 1 4 power requirements 1 3 processor 1 1 Maintenance and Service Guide Index 3 Index security 1 4 serviceability 1 4 wireless 1 3 product name 1 1 3 2 4 5 product number description 3 2 4 5 recovery system 8 1 recycling battery 11 1 display components 11 1 removal replacement prelimina
61. ductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Maintenance and Service Guide Removal and replacement procedures Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag zB The battery must be removed to gain access to the service tag See the Battery section in Chapter 4 Removal and replacement procedures for battery removal and replacement instructions
62. e Specifications Hard drive specifications 9 5 mm 2 5 in hard drive 640 GB 500 GB 320 GB 250 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 1019 1019 1019 1019 Interface type SATA SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 2 0 ms 2 0 ms Average 12 0 ms 12 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 250 327 040 976 818 008 625 163 520 488 409 016 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly Q Certain restrictions and exclusions apply Contact technical support for details Maintenance and Service Guide 6 3 Specifications 8 0 mm 1 8 in hard drive 320 GB 250 GB 160 GB Dimensions Height 8 0 mm 8 0 mm 8 0 mm Width 70 mm 70 mm 70 mm Weight 1019 1019 101g Interface type SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5ms 2 0 ms 2 0 ms Average 12 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 22 0 ms
63. e name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the instructions on the screen to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update will be downloaded You will need to access this path when you are ready to install the update Q If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the instructions on the screen After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 5 6 Maintenance and Service Guide 6 ofo Specifications Computer specifications Metric U S Computer dimensions W
64. e Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the lvory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 572510 001 Continued 4 16 Maintenance and Service Guide Removal and replacement procedures Description Spare part number Intel WiFi Link 5100 802 11 a b g WLAN module for use in Andorra Antigua and Barbuda 572508 001 Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic
65. e Guide 2 9 External component identification Bottom components MET ETE mn a ee e ETEO SS SS SS Item Component Description 1 Vents 5 Enable airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Battery bay Holds the primary battery Q The primary battery is preinstalled in the battery bay at the factory 3 Battery lock Locks the primary battery inside the battery bay 4 Accessory battery connector Connects an optional accessory battery 5 Memory module compartment Holds the memory modules 6 Battery release latch Releases the primary battery from the battery bay 2 10 Maintenance and Service Guide 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag Q The battery must be removed to gain access to the service tag See the Battery section in Chapter 4 Removal and replacement procedures for battery removal and replacement instructions E ee ee SE Cee een rey cee pees pews EEEE E res p E E E a EE E Qe A IM wom RR l O ee LL La G C HEeEGEe CH Cp ge S Sie Cess0 Maintenance and Service Guide 3 1 Illustrated parts catalog
66. e in Canada Mexico and the United States 490371 001 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 Screw Kit 576844 001 Phillips PM3 0x4 0 screw Phillips PM2 5x6 0 screw Phillips PM2 0x12 0 screw Phillips PM2 0x6 0 captive screw Phillips PM2 0x5 0 screw Phillips PM2 0x4 0 broadhead screw Phillips PM2 0x4 0 screw Phillips PM2 0x3 0 screw Phillips PM2 0x2 0 screw Phillips PM1 5x1 5 screw Maintenance and Service Guide 3 13 Illustrated parts catalog Sequential part number listing Spare part number Description 463953 001 120 W PFC HP Smart Adapter 463955 001 90 W PFC HP Smart Adapter 49037 1 001 Power cord for use in Canada Mexico and the United States 490371 011 Power cord for use in Australia 490371 021 Power cord for use in Europe the Middle East and Africa 49037 1 031 Power cord for use in the United Kingdom and Singapore 49037 1 061 Power cord for use in Italy 490371 111 Power cord for use in Switzerland 490371 201 Power cord for use in Brazil 490371 202 Power cord for use in Brazil 490371 AA1 Power cord for use in the People s Republic of China 490371 AD1 Power cord for use in South Korea 4
67. e only Ethernet cable not included Continued 1 2 Maintenance and Service Guide Product description Category Power requirements Description 120 and 90 W HP Smart Adapter 100 240V Battery options E Primary battery 6 cell 2 40 Ah 53 Wh Li ion battery user replaceable E Extended battery 9 cell 2 80 Ah 93 Wh Li ion battery user replaceable Wireless Integrated WLAN options by way of wireless module 2 wireless antennas built into display assembly Supports no WLAN option Support for the following WLAN formats Intel WiFi Link 6200 802 11 a g n Intel WiFi Link 6200 802 11 a g n with Bluetooth Intel WiFi Link 5100 802 11 a g n Intel WiFi Link 5100 802 11 a g n with Bluetooth Intel WiFi Link 6100 802 11 a b g Intel WiFi Link 6100 802 11 a b g with Bluetooth Intel WiFi Link 5100 802 11 a b g Intel WiFi Link 5100 802 11 a b g with Bluetooth Intel 1000 802 11 b g n Intel 1000 802 11 b g n with Bluetooth Intel 1000 802 11 b g Intel 1000 802 11 b g with Bluetooth External media cards Digital Media Slot Supports the following digital card formats E MultiMediaCard E micro MultiMediaCard adapter required E MultiMediaCard Plus E Secure Digital SD Memory Card E micro Secure Digital Memory Card adapter required E Secure Digital High Capacity Memory Card Continued Maintenance and Service Guide 1 3 Product description Category Description Ports 3 5 mm he
68. e only with the 15 6 in WVA AntiGlare LED display assembly 3 18 Maintenance and Service Guide A Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures E Flat bladed screwdriver E Phillips P1 PO and POO screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or rep
69. e webcam microphone module cable allows b Disconnect the webcam microphone module cable from the webcam microphone module c Remove the webcam microphone module The webcam microphone module is available using spare part number 576812 001 8 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5x6 0 screws OQ that secure the display hinges to the display enclosure b Remove the display hinges The display hinges are included in the Display Hinge Kit spare part number 576809 001 4 36 Maintenance and Service Guide Removal and replacement procedures 9 If it is necessary to replace the display panel a Remove the four Phillips PM2 0x4 0 screws O that secure the display panel to the display enclosure b Release the display panel cable from the clips and routing channel built into the display enclosure c Remove the display panel The display panel is available using the following spare part numbers 591327 001 For use only with the 15 6 in WVA AntiGlare LED display assembly 576801 001 For use only with the 15 6 in WVA BrightView LED display assembly 576800 001 For use only with the 15 6 in SVA BrightView LED display assembly Maintenance and Service Guide 4 37 Removal and replacement procedures 10 If it is necessary to replace the display panel cable a Turn the display panel upside down with the bottom edge toward you s Release the support stri
70. ent cover see Expansion memory module on page 4 8 6 Remove the top cover see Top cover on page 4 10 4 20 Maintenance and Service Guide Removal and replacement procedures Remove the hard drive 1 Disconnect the hard drive cable O from the system board 2 Remove the two Phillips PM2 0x4 0 broadhead screws that secure the hard drive to the base enclosure 3 Remove the hard drive 4 If it is necessary to replace the hard drive cable or bracket a Disconnect the hard drive cable O from the hard drive b Remove the four Phillips PM3 0x4 0 screws that secure the hard drive bracket to the hard drive c Remove the hard drive bracket Reverse this procedure to reassemble and install the hard drive Maintenance and Service Guide 4 2 Removal and replacement procedures Processor fan heat sink assembly Description Spare part number Processor fan heat sink assembly includes replacement thermal material 576837 001 Before removing the processor fan heat sink assembly follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on page 4 8 6 Remove
71. errereen 3 3 Display component peresno tados oa eee Bod ales 3 9 Mass storage devices vna bea ace Pra baste Ae ltda bara teas ites Sta Mane ald Mace Be 3 11 Miscellaneous parts iid taio acetone Et ee a A Mae aoe Re Act bad ea abet 3 13 Sequential part number listing 0 0 cee rreraren 3 14 4 Removal and replacement procedures Preliminary replacement requirements 0 0 cece cece ete cette tenn eae 4 1 A Loe eS ea E ee ee T E 4 1 SELVICE considerations iii a WS ee hs Gate BRS Bue AS Ee bE EE ee Sw Fee 4 1 Grounding guidelines 0 2 eee ene eee ene n een ene aes 4 2 DELVICE TAG 8 tls kid ion tend ae a Rete te ol eI Ee la RA 4 5 Component replacement procedures ooooooooooor ene eee tence en eae 4 6 Computer feet senne crios gpa Bo aap Dg depa 4 6 Battery AN 4 7 Expansion memory module ss ceteri inie eee ene eee bene eben ees 4 8 TOP COVED ar at ace in ae ie eee ded slacken alee given lan Sica alien ad ln oe eee 4 10 Keyboard aerea e e es Wide cates 4 12 Speaker assembly isis ad wes AS A ia dae io 4 14 Primary memory module lt ce cereo riaceae tae eee nent nee ence 4 15 WEAN mod le vto id Seen Aden ha eee bea Wh E UN Seah E dad 4 16 REC battery A AA Seek ya Fee oe Ae eee T E 4 19 Pat Ari ves ocio o a AS muah acer E Bude dae aiid gi EAs 4 20 Maintenance and Service Guide iv Contents Processor fan heat sink assembly 0 cee eee eee ene teen ence 4 22 PLOCESSOR s eri as ida ls ld ad al
72. es O from the clip in the display panel 11 4 Maintenance and Service Guide Recycling 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame Maintenance and Service Guide 11 5 Recycling 19 Disconnect the display cable O from the LCD panel 20 Remove the screws that secure the LCD panel to the display rear panel 21 Release the LCD panel O from the display rear panel 22 Release the tape O that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 11 6 Maintenance and Service Guide A AC adapter spare part numbers 3 13 3 14 accessory battery connector 2 10 Action Key Mode 5 4 action keys 2 4 Administrator password 5 3 ambient light sensor 2 2 ambient light sensor module removal 4 35 spare part number 3 10 3 16 4 35 4 39 ambient light sensor module cable removal 4 39 spare part number 3 10 antennas disconnecting 4 18 locations 2 2 removal 4 40 spare part number 3 10 3 16 4 40 audio product description 1 2 audio in jack connector pinout 9 1 location 2 9 audio out jack connector pinout 9 1 location 2 9 base enclosure spare part numbers 3
73. evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Memory module compartment cover see Expansion memory module on page 4 8 b Top cover see Top cover on page 4 10 c Processor fan heat sink assembly see Processor fan heat sink assembly on page 4 22 Remove the power connector cable 1 Disconnect the power connector cable O from the system board 2 Remove the two Phillips PM2 0x3 0 screws that secure the power connector bracket and power connector to the base enclosure 3 Remove the power connector bracket 4 Remove the power connector cable O from the base enclosure Reverse this procedure to install the power connector cable 4 26 Maintenance and Service Guide Removal and replacement procedures Video fan heat sink assembly Description Spare part number Video fan heat sink assembly includes replacement thermal material 576838 001 Before removing the video fan heat sink assembly follow these steps 1 2 3 4 de 6 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Rem
74. h bronze finish includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo 576803 001 15 6 in WVA BrightView LED display assembly with bronze finish includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo 576808 001 Display Screw Kit 576809 001 Display Hinge Kit includes the left and right display hinges 576810 001 Display bezel 576811 001 Display enclosure with bronze finish Continued Maintenance and Service Guide 3 15 Illustrated parts catalog Spare part number Description 576812001 Webcam microphone modue i si ststi zal iSS 576813 001 Display panel cable includes double sided tape 576814 001 Wireless antenna transceivers and cables 576815 001 Ambient light sensor module includes cable and double sided tape 576816 001 2048 MB memory module 1066 MHz PC3 576817 001 4096 MB memory module 1066 MHz PC3 576818 001 250 GB 2 5 in 7200 rpm hard drive includes bracket rubber isolators and screws 576819 001 320 GB 2 5 in 7200 rpm hard drive includes bracket rubber isolators and screws 576820 001 500 GB 2 5 in 7200 rpm hard drive includes bracket rubber isolators and screws 576821 001 640 GB 2 5 in 7200 rpm hard drive includes bracket rubber
75. he Windows Start menu 5 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 6 calculator key Opens the Windows calculator function 7 print options key Opens the Print Options window of the active Windows program 8 Web key Opens a Web browser Q Until you have set up your Internet or network services the Web key opens the Windows Internet Connection Wizard After you have set up your Internet or network services and your Web browser home page you can press the Web key to quickly access your home page and the Internet 9 Media Launch key Opens HP MediaSmart HP MediaSmart turns your computer into a mobile entertainment center You can enjoy music and movies and manage and edit your photo collections 10 mail key Opens your default e mail program The first time you press the mail key you may be prompted to set up your e mail account After you have set up your e mail you can press the mail key to quickly access your e mail 11 esc key Displays system information when pressed in combination with the fn key 2 4 Maintenance and Service Guide External component identification Lights Item Component Description 1 TouchPad light E Amber The TouchPad is off E Off The TouchPad is on 2 Caps lock light White Caps lock is on 3 Power light E White The computer is on E Blinking white The computer is in the Sleep state E Off T
76. he computer is off or in Hibernation 4 Mute light Amber Computer sound is off 5 Wireless light E Off An integrated wireless device such as a WLAN device and or a Bluetooth device is on Wireless devices are enabled at the factory E Amber All wireless devices are off Maintenance and Service Guide 25 External component identification TouchPad A SES PS A SS HS aS LS HS SHE a Sh E l l int 7 ee gt gt gt gt gt gt Component Description TouchPad Moves the pointer and selects or activates items on the screen This table describes factory settings To view and change pointing device preferences select Start gt Devices and Printers Then right click the device representing your computer and select Mouse settings 2 6 Maintenance and Service Guide External component identification TouchPad buttons Item Component Description 1 TouchPad on off button Turns the TouchPad on and off Lightly press the button and hold for 2 seconds to turn the TouchPad on and off 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view and change pointing device preferences select Start gt Devices and Printers Then right click the device representing your computer and select Mouse settings Maintenance
77. he screen 2 Click System Recovery in the Recovery Manager window 3 Follow the on screen instructions 8 6 Maintenance and Service Guide 9 Connector pin assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Maintenance and Service Guide 9 Connector pin assignments HDMI 19 17 151311 9 7 5 3 1 18 16 141210 8 6 4 Pin Signal 1 TMDS data 2 2 TMDS data 2 shield 3 TMDS data 2 4 TMDS data 1 5 TMDS data 1 shield 6 TMDS data 1 7 TMDS data 0 8 TMDS data O shield 9 TMDS data 0 10 TMDS clock 11 TMDS clock shield 12 TMDS clock 13 CEC 14 No connected 15 DDC clock 16 DDC data 17 Ground 18 5V power 19 Hot plug detect 9 2 Maintenance and Service Guide Connector pin assignments RJ 45 network Pin 12345678 Signal Transmit Transmit Receive Unused Unused Receive Unused 0 NI ol om A WO DY Unused Maintenance and Service Guide 9 3 Connector pin assignments Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground 9 4 Maintenance and Service Guide 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
78. ice Guide Screw listing Phillips PM2 0x2 0 screw hh mm ibdel Color Quantity Length Thread Head diameter Silver 4 2 0 mm 2 0 mm 4 5 mm Where used 4 screws that secure the top cover to the base enclosure T oy 7 I i l po l l l J 3 a l I y 7 Il A Ai Maintenance and Service Guide 7 5 Screw listing Phillips PM1 5x1 5 screw al inte Color Quantity Length Thread Head diameter Silver 60 1 5mm 1 5mm 3 0 mm Where used 60 screws that secure the keyboard to the top cover 7 6 Maintenance and Service Guide Screw listing Phillips PM2 0x4 0 broadhead screw O f mm Hild Color Quantity Length Thread Head diameter Silver 2 4 0 mm 2 0 mm 6 0 mm Where used 2 screws that secure the hard drive to the base enclosure Maintenance and Service Guide 7 7 Screw listing Phillips PM3 0x4 0 screw M Z NW E mm hbd Color Quantity Length Thread Head diameter Silver 4 4 0 mm 3 0 mm 5 0 mm Where used 4 screws that secure the hard drive bracket to the hard drive 7 8 Maintenance and Service Guide Screw listing Phillips PM2 0x6 0 captive screw fm mm ddr Color Quantity Length Thread Head diameter Silver 7 6 0 mm 2 0 mm 5 0 mm Where used Four captive screws that secure the processor fan heat sink assembly to the system board screws are secured to the heat sink by O rings Three captive screws that secure the
79. idth 38 0 cm 14 96 in Depth 24 4 cm 9 60 in Height 2 65 cm 1 04 in Computer weight 2 35 kg 5 18 lbs Optional accessory battery dimensions Width 36 37 cm 13 13 in Depth 22 77 cm 8 96 in Height 0 94 cm 0 37 in Optional accessory battery weight 1 25 kg 2 76 lbs Input power Operating voltage 19 0 V dc O 3 42 A 90 W Operating current 3 42 A Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 mto 12 192 m 50 ft to 40 000 ft Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Maintenance and Service Guide 6 1 Specifications 15 6 in display specifications Dimensions Height Width Diagonal Metric U S 19 5 cm 7 67 in 34 5 cm 13 58 in 39 4 cm 15 51 in Number of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 370 nits typical Pixel resolution Pitch 0 279 x 0 279 mm Format 1920 x 1080 FHD or 1368 x 768 HD Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical 6 2 Maintenance and Service Guid
80. ield and screws 576836 001 4 Memory modules 1066 MHz PC3 4096 MB 2048 MB 576817 001 576816 001 5 RTC battery includes double sided tape 576848 001 6 WLAN module 802 11 a g n WLAN module E Intel WiFi Link 6200 802 11 a g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Vi
81. ing the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter nA BW DN Your change goes into effect immediately Maintenance and Service Guide 5 1 Setup Utility BIOS Navigating and selecting in Setup Utility Because Setup Utility is not Windows based it does not support the TouchPad Navigation and selection are by keystroke E To choose a menu or a menu item use the arrow keys To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 or f6 E To select an item press enter E To close a text box or return to the menu display press esc To display additional navigation and selection information while Setup Utility is open press f1 Displaying system information The following pr
82. k connector pinout 9 1 location 2 9 HP Notebook protective case spare part numbers 3 13 3 17 J jacks audio in 2 9 audio out 2 9 headphone 2 9 microphone 2 9 network 2 9 RJ 45 2 9 K key components 2 4 keyboard product description 1 4 removal 4 12 spare part numbers 3 4 3 5 3 16 3 17 4 12 Keyboard Hardware Kit spare part number 3 5 3 16 4 12 keys action 2 4 calculator 2 4 esc 2 4 fn 2 4 mail 2 4 Media Launch 2 4 print options 2 4 Web 2 4 Windows applications 2 4 Windows logo 2 4 wireless 2 4 Index 2 Maintenance and Service Guide L Language Support 5 4 left side components 2 8 light components 2 5 lights battery 2 8 caps lock 2 5 drive 2 8 mute 2 5 power 2 5 TouchPad 2 5 webcam 2 2 webcam infrared 2 2 wireless 2 5 M mail key 2 4 Main menu 5 3 mass storage device illustrated 3 11 product description 1 2 removal 4 20 spare part numbers 3 11 4 20 Media Launch key 2 4 memory module removal 4 8 4 15 spare part numbers 3 5 3 16 4 8 4 15 memory module compartment 2 10 memory module compartment cover removal 4 8 spare part number 3 8 3 17 Memory Test 5 4 memory product description 1 1 microphone locations 2 2 product description 1 2 microphone jack connector pinout 9 1 location 2 9 model description 3 2 4 5 mute light 2 5 N network jack connector pinout 9 3 location 2 9 O operating system product description 1 4 optical drive precautions 4 2 product
83. laced Handle flex cables with extreme care these cables tear easily Maintenance and Service Guide 4 1 Removal and replacement procedures Drive handling ZN CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a mass storage device shut down the computer Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a mass storage device an optical drive or a diskette drive place it in a static proof bag Avoid exposing a mass storage device to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensiti
84. lands KEMA 1 Norway NEMKO 1 The People s Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the count
85. le for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 572520 001 Intel 1000 802 11 b g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei
86. m information displayed use the arrow keys to select the Main menu When the Main menu is selected BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Maintenance and Service Guide 5 5 Setup Utility BIOS Downloading a BIOS update D CAUTION To prevent damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking Nene or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord To download a BIOS update 1 Access the page on the HP Web site that provides software for your computer Select Start gt Help and Support gt Maintain 2 Follow the instructions on the screen to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the dat
87. o set up and create a backup Q Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Using system restore points When you back up your system you are creating a system restore point A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system Q Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protection for your system files and settings When to create restore points E Before you add or extensively modify software or hardware E Periodically whenever the system is performing optimally Q If you revert to a restore point and then change your mind you can reverse the restoration 8 4 Maintenance and Service Guide Backup and recovery Create a system restore point Nn BW N Select Start gt Control Panel gt System and Security gt System In the left pane click System Protection Click the System Protection tab Under Protection Settings select the disk for which you want to create
88. ocedure explains how to display system information in Setup Utility If Setup Utility is not open begin at step 1 If Setup Utility is open begin at step 2 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen pre
89. or use only in the United Kingdom includes TouchPad board TouchPad bracket and TouchPad cable 576840 201 Top cover with bronze finish for use only in Brazil includes TouchPad board TouchPad bracket and TouchPad cable 576842 001 Speaker assembly 576844 001 Screw Kit 576845 001 Bluetooth module cable 576846 001 Power connector cable includes bracket 576847 001 Plastics Kit includes the memory module compartment cover 576848 001 RTC battery includes double sided tape 576849 001 Power button board and cable includes double sided tape 578252 001 HP Notebook protective case for use with computer models with bronze finish 580121 001 Base enclosure with black finish includes 4 rubber feet 580122 001 Top cover with black finish for use in all countries and regions except the United Kingdom includes TouchPad board TouchPad bracket and TouchPad cable 580122 031 Top cover with black finish for use only in the United Kingdom includes TouchPad board TouchPad bracket and TouchPad cable 580126 001 15 6 in SVA BrightView LED display assembly with black finish includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo 580127 001 15 6 in WVA BrightView LED display assembly with black finish includes webcam microphone module and cable 2 WLAN antenna transceivers and cables nameplate and logo 580128 001 Display enclosure with black finish 580129 001 250 GB 1 8 in 5400 rpm har
90. osure b Release the wireless antenna cables from the routing channel built into the right side of the display enclosure c Remove the wireless antenna transceivers and cables The wireless antenna transceivers and cables are available using spare part number 576814 001 Reverse this procedure to reassemble and install the display assembly 4 40 Maintenance and Service Guide 5 Setup Utility BIOS Starting Setup Utility Setup Utility is a ROM based information and customization utility that can be used even when your Windows operating system is not working The utility reports information about the computer and provides settings for startup security and other preferences To start Setup Utility Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc 2 When the Startup Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restart
91. ove the battery see Battery on page 4 7 Remove the memory module compartment cover see Expansion memory module on page 4 8 Remove the top cover see Top cover on page 4 10 Remove the video fan heat sink assembly 1 2 Disconnect the fan cable O from the system board Following the 1 2 3 sequence stamped into the video fan heat sink assembly loosen the three Phillips PM2 0x6 0 captive screws that secure the video fan heat sink assembly to the system board Remove the two Phillips PM2 0x3 0 screws that secure the video fan heat sink assembly to the system board Remove the video fan heat sink assembly O Due to the adhesive quality of the thermal material located between the video fan heat sink assembly and system board components it may be necessary to move the video fan heat sink assembly from side to side to detach it Maintenance and Service Guide 4 27 Removal and replacement procedures Q The thermal material must be thoroughly cleaned from the surfaces of the video fan heat sink assembly and the system board each time the video fan heat sink assembly is removed Thermal paste is used on the video processor O and the video fan heat sink assembly section that services it Replacement thermal material is included with all system board and fan heat sink assembly spare part kits Reverse this procedure to install the video fan heat sink assembly 4 28 Maintenance an
92. p O that secures the display panel cable to the display panel Disconnect the display panel cable from the display panel e o Remove the display panel cable The display panel cable is attached to the display panel with double sided tape The display panel cable is available using spare part number 576813 001 4 38 Maintenance and Service Guide Removal and replacement procedures 11 If it is necessary to replace the Bluetooth module cable a Release the Bluetooth module cable from the clips O and routing channel built into the bottom edge of the display enclosure b Remove the Bluetooth module cable The Bluetooth module cable is available using spare part number 576845 001 I lee le Y i i 12 If it is necessary to replace the ambient light sensor module cable a Release the ambient light sensor module cable from the clips O and routing channel built into the bottom edge of the display enclosure b Remove the ambient light sensor module cable The ambient light sensor module cable is attached to the display enclosure with double sided tape The ambient light sensor module cable is available using spare part number 576815 001 Maintenance and Service Guide 4 39 Removal and replacement procedures 13 If it is necessary to replace the wireless antenna transceivers and cables a Remove the two Phillips PM2 0x3 0 screws that secure the wireless antenna transceivers to the display encl
93. page 4 8 6 Remove the top cover see Top cover on page 4 10 Remove the RTC battery 1 Disconnect the RTC battery cable O from the system board 2 Detach the RTC battery O from the system board The RTC battery is attached to the system board with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery Maintenance and Service Guide 4 19 Removal and replacement procedures Hard drive Q The hard drive spare part kit includes a hard drive bracket rubber isolators and screws Description Spare part number 2 5 in 7200 rpm hard drive 640 GB 576821 001 500 GB 576820 001 320 GB 576819 001 250 GB 576818 001 1 8 in 5400 rpm hard drive 320 GB 576823 001 250 GB 580129 001 160 GB 591171 001 Hard drive cable For use only with 2 5 in hard drives 576828 001 For use only with 1 8 in hard drives 576830 001 Hard Drive Hardware Kit includes bracket rubber isolators and screws For use only with 2 5 in hard drives 576827 001 For use only with 1 8 in hard drives 576829 001 Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartm
94. part number 1 Hard drive includes bracket rubber isolators and screws 2 5 in 7200 rpm E 640 GB 576821 001 E 500 GB 576820 001 E 320 GB 576819 001 E 250 GB 576818 001 1 8 in 5400 rpm E 320 GB 576823 001 E 250 GB 580129 001 E 160 GB 591171 001 2 Hard drive cable For use only with 2 5 in hard drives 576828 001 For use only with 1 8 in hard drives 576830 001 Hard Drive Hardware Kit not illustrated includes bracket rubber isolators and screws For use only with 2 5 in hard drives 576827 001 For use only with 1 8 in hard drives 576829 001 3 External optical drive With bronze finish E Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive 576832 001 E DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 576831 001 With black finish E Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive 580131 001 E DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 580130 001 3 12 Maintenance and Service Guide Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapter 120 W PFC HP Smart Adapter 463953 001 90 W PFC HP Smart Adapter 463955 001 HDMI to VGA adapter 530607 001 HP Notebook protective case For use with computer models with bronze finish 578252 001 For use with computer models with black finish 580792 001 Power cord For use in Australia 490371 011 For use in Brazil 490371 201 and 490371 202 For us
95. rd Drive Hardware Kit not illustrated includes bracket rubber isolators and screws For use only with 2 5 in hard drives 576827 001 For use only with 1 8 in hard drives 576829 001 8 Speaker assembly 576842 001 9 Processor fan heat sink assembly includes replacement thermal material 576837 001 10 Processor includes replacement thermal material Intel Core i7 820QM 1 73 GHz processor SC turbo up to 3 06 GHz 583053 001 Intel Core i7 720QM 1 60 GHz processor SC turbo up to 2 80 G Hz 586170 001 11 Video fan heat sink assembly includes replacement thermal material 576838 001 12 Power button board and cable includes double sided tape 576849 001 13 Power connector cable includes bracket 576846 001 Continued Maintenance and Service Guide 3 7 Illustrated parts catalog Item Description Spare part number 14 PM57 PCH Peak M system board with 1 GB of dedicated video memory 576772 001 includes replacement thermal material 15 Base enclosure includes 4 rubber feet With bronze finish 576839 001 With black finish 580121 001 Rubber Feet Kit not illustrated includes 4 rubber feet 538346 001 16 Battery 9 cell 2 80 Ah 93 Wh Li ion battery 576834 001 6 cell 2 40 Ah 53 Wh Li ion battery 576833 001 and 586025 001 17 Memory module compartment cover included in the Plastics Kit spare part number 576847 001 3 8 Maintenance and Service Guide Illustrated parts catalog
96. rgin Islands the United States Venezuela and Vietnam E Intel WiFi Link 5100 802 11 a g n WLAN module for use in Andorra Antigua and Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bosnia Brazil Brunei Bulgaria Canada the Cayman Islands Chile Colombia Costa Rica Croatia Cyprus the Czech Republic Denmark the Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Georgia Germany Ghana Greece Guadeloupe Guam Guatemala Haiti Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam 572509 001 572507 001 Continued Maintenance and Service Guide 3 5 Illustrated parts catalog
97. ries 4 1 procedures 4 6 right side components 2 9 RJ 45 jack connector pinout 9 3 location 2 9 RTC battery removal 4 19 spare part number 3 5 3 17 4 19 Rubber Feet Kit spare part number 3 8 3 14 4 6 S Screw Kit spare part number 3 13 3 17 screw listing 7 1 Secondary Hard Disk Self Test 5 4 security cable slot 2 9 Security menu 5 3 security product description 1 4 serial number 3 2 4 5 service considerations 4 1 service tag 3 1 4 5 serviceability product description 1 4 Setup Utility changing the lanuage 5 1 Diagnostics menu 5 4 displaying system information 5 2 exiting 5 3 Main menu 5 3 menus 5 3 navigating 5 2 restoring default settings 5 2 Security menu 5 3 selecting 5 2 starting 5 1 System Configuration menu 5 4 using 5 1 speaker assembly removal 4 14 spare part number 3 7 3 17 4 14 speaker location 2 8 2 9 specifications Blu ray ROM DVD R RW SuperMulti Double Layer Drive 6 5 computer 6 1 display assembly 6 2 DVD RW and CD RW SuperMulti Double Layer Combo Drive 6 6 hard drive 6 3 optical drive 6 5 6 6 system DMA 6 7 system I O address 6 9 system interrupt 6 8 system memory map 6 7 system board removal 4 29 spare part number 3 8 3 15 4 29 System Configuration menu 5 4 system DMA specifications 6 7 system I O address specifications 6 9 System Information 5 3 system interrupt specifications 6 8 system memory map specifications 6 7 system recovery 8 1 T tools required 4
98. rite discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs can be created per computer Number each disc before inserting it into the optical drive If necessary you can exit the program before you have finished creating the recovery discs The next time you open Recovery Manager you will be prompted to continue the disc creation process To create a set of recovery discs 1 Select Start gt All Programs gt Recovery Manager gt Recovery Disc Creation 2 Follow the on screen instructions 8 2 Maintenance and Service Guide Backup and recovery Backing up your information As you add new software and data files you should back up your system on a regular basis to maintain a reasonably current backup Back up your system at the following times At regularly scheduled times Q Set reminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software Note the following when backing up Create system restore points using the Windows System Restore feature and periodically copy them to disc Store personal files in the Documents library and back up this folder periodically Back up templates stored in their associated programs Save customized settings in a window
99. rt gt Control Panel gt System and Security Then in the System area click Device Manager You can also add hardware or modify device configurations using Device Manager Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Maintenance and Service Guide 2 1 External component identification Top components Display components Item 1 Component Ambient light sensor Description Adjusts the screen brightness levels automatically based on surrounding lighting conditions 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam infrared IR lights 2 Improve the webcam picture quality in low light conditions 5 Webcam Records video and captures still photographs 6 Wireless antennas 2 Send and receive signals from one or more wireless devices These antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help an
100. ry or region where it will be used 10 2 Maintenance and Service Guide 11 Recycling Battery When a battery has reached the end of its useful life do not dispose of it in general household waste Follow the local laws and regulations in your area for computer battery disposal Display WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully Q Materials Disposal The backlight in the display assembly of this HP product contains mercury which might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight O and the liquid crystal display LCD panel o Q The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities
101. s complete as your most current backup HP recommends that you create recovery discs immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure MW Creating a set of recovery discs Recovery Manager software feature Recovery discs are used to start up boot your computer and restore the operating system and software programs to factory settings in case of system failure or instability Backing up your information regularly to protect your important system files NW Creating system restore points operating system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state E Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery MH Performing a full system recovery Recovery Manager software feature With Recovery Manager you can recover your full factory image 1f you experience system failure or instability Recovery Manager works from a dedicated recovery partition select models only on the hard drive or from recovery discs you create Q
102. sembly 4 14 Maintenance and Service Guide Removal and replacement procedures Primary memory module Description Spare part number 4096 MB memory module 1066 MHz PC3 576817 001 2048 MB memory module 1066 MHz PC3 576816 001 Before removing the primary memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on page 4 8 6 Remove the top cover see Top cover on page 4 10 Remove the primary memory module 1 Pull away the retention clips on each side of the memory module to release the memory module The memory module tilts up CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 2 Grasp the edge of the memory module and gently pull it out of the memory module slot Memory modules are designed with a notch O to prevent incorrect insertion into the memory module slot Reverse this procedure to install the primary memory module Maintenance and Service Guide 4 15 Removal and replacement procedures WLAN module Description Intel WiFi Link 6200 802 11 a g n
103. ss esc When the Startup Menu is displayed press f10 2 Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmation is displayed press enter To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility default settings go into effect when the computer restarts Q Your password security and language settings are not changed when you restore the factory default settings 5 2 Maintenance and Service Guide Setup Utility BIOS Exiting Setup Utility You can exit Setup Utility with or without saving changes To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options Q Some of the Setup Utility menu items listed in this chapter may not be supported by your computer Main menu Select To
104. t the boot order for Notebook Hard Drive O USB Diskette on Key USB Hard Drive USB CD DVD ROM Drive O USB Floppy Network adapter To do this Run a comprehensive self test on the primary hard drive Secondary Hard Disk Self Test select models only Run a comprehensive self test on the secondary hard drive Memory Test Run a diagnostic test on the system memory 5 4 Maintenance and Service Guide Setup Utility BIOS Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Updating the BIOS Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by opening Setup Utility To use Setup Utility for displaying BIOS information 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 2 If Setup Utility does not open with the syste
105. ting diode LED dual channel display assembly 15 6 in BrightView HD 1368 x 768 LED display assembly 16 x 9 wide aspect ratio Supports privacy filter Includes 2 wireless local area network WLAN antennas Supports ambient light sensor ALS Memory 4 memory module slots customer accessible upgradeable supports up to 16 GB memory Supports DDR3 1066 MHz dual channel memory Continued Maintenance and Service Guide 1 1 Product description Category Mass storage devices Description Supports either 8 0 mm SATA 1 8 in or 9 5 mm SATA 2 5 in hard drives Supports the following hard drive configurations 2 5 in 7200 rpm E 640 GB E 500 GB E 320 GB E 250 GB 1 8 in 5400 rpm E 320 GB E 250 GB E 160 GB Optical drive External USB support for the following E Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive E DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe Microphone 2 integrated digital dual array microphones Microphone jack Webcam Night vision low light VGA camera with infrared LED for illumination Supports OVT7738 camera sensor with F2 0 dual band lens Fixed no tilt Activity light 640 x 480 by 24 frames per second Audio HD IDT 92HD75B audio Dolby Home Theater technology 2 stereo speakers with 2 watt power rating Headphone jack Ethernet Marvell 88E8072 B1 10 100 1000 Ethernet S3 S5 wake on LAN AC mod
106. uxembourg Malawi Malaysia Malta Martinique Mauritius Mexico Monaco Montenegro Morocco the Nether Antilles the Netherlands New Zealand Nicaragua Nigeria Norway Oman Panama Paraguay the People s Republic China Peru the Philippines Poland Portugal Puerto Rico Qatar Romania San Marino Saudi Arabia Senegal Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Trinidad and Tobago Turkey the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Venezuela and Vietnam Before removing the WLAN module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment cover see Expansion memory module on page 4 8 6 Remove the top cover see Top cover on page 4 10 Maintenance and Service Guide 4 17 Removal and replacement procedures Remove the WLAN module CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and
107. video fan heat sink assembly to the system board screws are secured to the heat sink by O rings Maintenance and Service Guide 7 9 Screw listing Phillips PM2 0x3 0 screw hh mm dd Color Quantity Length Thread Head diameter Silver 8 3 0 mm 2 0 mm 4 5 mm Where used O One screw that secures the processor fan heat sink assembly to the system board Two screws that secure the video fan heat sink assembly to the system board 7 10 Maintenance and Service Guide Screw listing Where used 2 screws that secure the power connector bracket and power connector to the base enclosure Where used One screw that secures the ambient light sensor module to the display enclosure Maintenance and Service Guide 7 11 Screw listing Where used 2 screws that secure the wireless antenna transceivers to the display enclosure eee j i ee s i i 1 iv wei j 7 12 Maintenance and Service Guide Screw listing Phillips PM2 5x6 0 screw Color Quantity Length Thread Silver 8 6 0 mm 2 5mm Where used 4 screws that secure the display assembly to the base enclosure Head diameter 5 0 mm Maintenance and Service Guide Screw listing Where used 4 screws that secure the display hinges to the display enclosure ona aCe es sll F 7 14 Maintenance and Service Guide 8 Backup and recovery Recovery after a system failure is a
108. vity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostaticsafe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container 4 2 Maintenance and Service Guide Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities AN CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity
109. yboard cable is attached and then disconnect the keyboard cable from the system board 8 Remove the top cover O Reverse this procedure to install the top cover Maintenance and Service Guide 4 11 Removal and replacement procedures Keyboard Q The keyboard spare part kit includes a keyboard cable Keyboard for use in country or region With bronze finish Spare part number Keyboard for use in country or region Spare part number Belgium 576835 A41 The Netherlands 576835 B31 Brazil 576835 201 Russia 576835 251 Denmark Finland and Norway 576835 DH1 Saudi Arabia 576835 171 France 576835 051 South Korea 576835 AD1 French Canada 576835 121 Spain 576835 071 Germany 576835 041 Switzerland 576835 BG1 Italy 576835 061 The United Kingdom and Singapore 576835 031 Latin America 576835 161 The United States 576835 001 With black finish France 580132 051 The United Kingdom and Singapore 580132 031 Saudi Arabia 580132 171 The United States 580132 001 Keyboard Hardware Kit includes Mylar shield and screws 576836 001 Before removing the keyboard follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the memory module compartment

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