My O2 Users` Manual
Contents
1. Example Password123 eleven digits a capital letter small letters numerals or password 12 small letters a special symbol numerals We recommend that you do not use these examples as your own password Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Moje O2 Udaje a nastaven lt Odhl sit Osobn daje P stupov daje vy tov n a platby Jm no Kontaktn e mail daje a nastaven P jmen Ulice pan l m Napi te n m gt Kontaktn mobiln telefonn slo slo popisn asto kladen dotazy M sto Ulo it gt Dokumenty ke sta en gt PSC Pro zm nu osobn ch daj pros m kontaktujte Zmena hesla Centrum p e o z kazn ka na 800 123 456 Sou asn heslo Nastaven vy tov n Zadejte nov heslo Nastaven vy tov n gt p es SMS nebo e mail Potvrdte nov heslo e Nastavte si zas l n vy tov n p mo na v e mail e Zm te si variantu vy tov n nebo nastaven Ulo it gt podrobneho vypisu 9 Other Links 9 1 Contact Us When you click on this link you get to the Write to Us section You can use one of four forms e Information Comments Claims Complaints Please fill out all the requested contact information and send us your question comment claim or complaint You will be informed about successful delivery by an email sent to the address provided in the2. Download PDF nu r PZO 4 Pay Prices are in CZE with VAT Display graph gt Download XLS E no filter order E Display Configure your invoices to suit Are any of your payments your needs missing from the overview Invoice configuration gt Report payment gt Do you want to see information Do you want to hide certain for this billing period numbers in the detailed log Current billing period gt Hide numbers gt 7 4 2 Billing for Mobile Services The Billing for Mobile Services tab will take you to an overview of bills for mobile services It works a lot like Overall Billings Invoices s Payer reference number Period lt Sign out My services O Payer reference number v Period Display Information as of 01 03 2012 14 39 Invoices and payments Invoice number Due date Invoicing Payer Total Status Other options Account settings V P ue Related links peace snu 1191787310 05 08 2011 July 2011 Reference 237 52 A Download PDF O2 Z loha number 360 lt Pay Customer care pana 1190422713 07 07 2011 rp Reference 357 78 Settled A Download PDF zu Forum strana number 360 Write to us FAQ Prices are in CZK with VAT Technical support CZ only Documents and forms Display graph Download XLS no filter order Display Configure your invoices to suit your Are any of your payments missing needs from the overview Invoice configuration Report a payment 7 5 Billing Detail You
3. FAQ Technical support CZ only Documents and forms Summary bill for 606 s Filtering Period 606 20 06 2011 19 07 2011 lt Display Summary information Tariff O2 NEON S Reference number 360 Assigned billing period 20 06 2011 13 07 2011 Issue date 20 07 2011 Detailed paper bill not ordered Detailed electronic bill not ordered Regular payments Amount WAT rate price without VAT Sleva O2 Internet O2 TV 20 06 28 06 20 96 25 00 O2 NEON 5 20 06 19 07 20 96 250 00 7 7 Billing Settings A link to Your Billing Settings can be found on the My Billings and Payments page under the list of invoices Only users who are fully registered can carry out changes in the electronic billing section Billing Settings lets you 1 Change version of your Electronic Billing 2 Activate or deactivate electronic billing of mobile or fixed services 3 Set up notifications for bills o For mobile and fixed service bills you can enter one mobile phone number and one email address where you will be contacted o You can request copies of your bills via email and SMS notification of the bill o You can also receive email notifications about new bills or data needed for payment via SMS Billing settings Sign out i Choice of statement variant Electronic Electronic Configure detailed Deactivate e bill My Services billing and paper statements for billing calls Invoices and payments Ref number 360 Deactivate
4. If you are a current O2 e bill customer you ll need to transfer to My O2 Just follow these steps 1 Using your current login data log in at www e ucet cz Elektronick et G P ihl en do e uctu pro podnikatele a firmy P ihla ovac jm na Heslo nebo autoriza n k d zaslat autoriza ni k d na mobil P ihl sit gt 2 You will then receive information about the transfer of your O2 e bill to www o2 cz websites and will be asked to complete data for registration in My O2 Pokud jste se ji zaregistrovali do Moje O2 pokra ujte zde Mojeo2 cz gt A Telefonica company Elektronick et Upozorn n rem stili O2 e et na str nky MojeO2 cz Z sk v te t m pohodln p stup k 1 va ich pevn ch ale nov i mobiln ch slu eb pomoc sjednocen ch p ihla ovac Cc h y ctov n se pros m jednoduch m zp sobe m zaregistrujte REGISTROVAT gt Telef nica O2 Czech Republic a s www o2 cz Soukromi Kari ra O spole nosti Kontaktujte n s 3 Choose a login name and password in the pre filled form and click on Continue O A m Osobn Lv Volani Internet Digitalni televize Telefony a zar zen Ak n nab dky Eo Moje O2 Dokon it registraci P ihla ovac daje P ihla ovac jm no Kontaktn informace Jm no a p jmen Heslo Kontaktn mobiln telefonn slo Potvrzen hesla Kontaktn e mai
5. Ak n nab dky P ce a podpora Aktivujte si O2 e ucet Za n te vyu vat O2 e ucet p in adu v hod Sv lt Odhl sit vy tov n budete m t v dy po ruce on line a za leme v m Vy tov n a platby ho i e mailem Zdarma z sk te podrobn v pis slu eb a bara nav c m te jistotu e va e vy tov n je etrn k ivotn mu Udaje a nastaven Z nm prost ed Kontaktujte n s Elektronick vy tov n asto kladen dotazy f A Aktivujte si elektronick vy tov n Va ich slu eb Aktivovat gt Dokumenty ke sta en gt 7 2 1 Activation of Electronic Billing for Mobile Services You can activate Electronic Billing for each individual mobile number you have with O2 1 First choose which number you want billed electrically and click Continue Osobni Vol n Internet Digitalni televize Telefony a za zen Ak n nabidky Pece a podpora Aktivovat e cet Odhl sit Wyuctovani a platby Pro V y uc tov ni si uze b S pev n y Iri p ipojen m Podrobn v pis zdarma daje a nastaven utet C Karel podrobn v p Kontaktujte n s jer Pro vyuctovani mobilnich sluzeb asto kladen dotazv Ref slo Dokumenty ke sta en Pokra ovat gt W pfipad e nevidite v seznamu v echny vase aktvovane slu by kontaktujte z kaznickou Inku 800 123 456 kter zajusti p d n v ech slu eb pad vas ucet na Moje Oz Se
6. kujeme e jste si aktivovali e ucet o Elektronick vy tov n za Va e slu by V m bude zobrazeno v dal m z tovac m obdob Udaje a nastaven E kontaktujte n s gt Vy tov n a platby gt Aktivovat e cet pro dal slo gt asto kladen dotazy gt Dokumenty ke sta en gt 7 2 2 Activation of Electronic Billing for Fixed Services 1 Choose billing for services with a fixed connection Osobn Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky Pece a podpora Aktivovat e cet Odhl sit UVOCTOVENT a platby Pro vy tov n slu eb s pevn m p ipojen m Podrobn v pis zdarma Udaje a nastaveni C karel Kontaktujte n s 2 Pro vy tov n mobiln ch slu eb 4 asto kladen dotazy Ref slo Dokumenty ke sta en Pokra ovat gt V nfipade amp e nevidite v seznamu v echny vase aktvovane slu by kontaktujte z kaznickou linku 800 123 456 kter zajsti prid ni v ech slu eb pad vas ucet na Moje Oz 2 Choose payer s reference number for eventual pairing of a fee this step is usually omitted 3 Choose an Electronic Billing variant e Electronic Billing only free of charge e Electronic Billing plus a full paper bill CZK 20 with VAT In this step we also ask you to enter contact data for sending information about bills contact information entered during the registration to My O2 is pre filled 4 hen you
7. Detailed Statement service is only for bills for fixed services It lets you to hide selected numbers in the detailed statement of your calls Vol n Internet lt Odhl sit Vy tov n a platby daje a nastaven Napi te n m asto kladen dotazy Dokumenty ke sta en Elektronick vy tov n Nem te aktivovan By e cet u ostatn ch O2 A slu eb Aktivovat gt Digitalni televize Telefony a zarizeni Ak n nab dky P ce a podpora Moje O2 7 Zakr v n sel Funkce zakryv n sel slou k skryt vybran ch sel v podrobn m v pisu hovor z d vodu ochrany soukrom Nastaven zakr v n sel c Zru it zakr van C Zakr t ve ker sla C Zakr t pouze vybran sla 517333482 Potvrdit St hnout zakryt sla m te mo nost ve Sta en dat 7 11 Report a Payment Already Made If you have already paid your bill but the payment is not appearing in your online overview this function lets you report the payment We ll then quickly process it Vol n Internet Odhl sit vy tov n a platby daje a nastaven Vg Napiste nam gt Casto kladen dotazy gt Dokumenty ke sta en gt Elektronick vy tov n Nemate aktivovan Fi e et u ostatn ch O2 A slu eb Aktivovat gt Digit ln televize Telefony a za zen Ak n nab dky P ce a podpora Nezobrazuje se vam provedena platba Vy
8. O2 Eurotarif Active Voice Mailbox Inactive You can e Activate a service e De activate a service e Change settings After you send your request My Services is while it s processed and you have to wait to make further requests 6 2 My Services Mobile Voice Services with a Contract When you click on the name of your mobile service with a contract tariff following information will be displayed 1 The amount of your remaining free units for the current billing period This information about free units is approximate 2 he possibility to activate O2 Expense service 3 Additional services including O2 Info Units and O2 Info Limit services Sign out O2 NEON S p Choose another service v Invoices and payments Service activated on October 13 7006 Account settings d Current spending status Related links P Extra charges an top of your tariff D od U Pricelist End of billing period in 18 days 19 3 2012 oO Z loha Tou have used O of 40 free minutes to all networks 40 Customer care Forum More information gt Write to us T Additional services FA Technical support CZ only Info Jednotky tee Documents and forms Info Limit Inactive F Choose a free minutes package Active F Choose a free SMS package Inactive 7 Forwarding Inactive F MMS Active F Roaming O2 Eurotarif Active Yoice Mailbox Active 6 2 1 Cost control CURRENT STATUS OF REMAINING FREE UNITS Curren
9. Phone number Account settings If you don t see all your services please contact Customer Care Center 800 02 02 02 which manage to add all your j r My t Related links O2 Z loha Notification settings for mobile services Customer care i n Send bills via email Send SMS notifications about new bills Forum Write to us Email address Mobile phone number FAQ Technical support CZ only Documents and forms Send my bills to me in PDF format via email E Send me SMS notifications of new bills by SMS a Send me email notifications about new bills C Send me payment information amount variable symbol due date by SMS Save gt You can receive a detailed list of calls texts and data downloaded for each of your phone numbers with Electronic Billing for mobile services Costs for detailed mobile phone statements e electronic CZK 0 e paper CZK 90 Important If you activate a detailed online statement of calls for mobile services for security reasons you will not receive it with your first bill but with your second This statement which will cover the full period since you requested the service i e the period of the first bill as well as the second You will receive detailed electronic statement for fixed line automatically when you activate Electronic Billing F Nastaveni podrobn ch v pis hovor Vyberte formu podrobn ch v pis hovor pro jednotliv sla Podrobn v pisy pro jednotliv
10. can just agree with Business Terms and Conditions and click on Continue Osobn T tel a firmy S 2 Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Moje O2 Aktivovat e ucet Vyberte si variantu vy tov n Zas l n elektronick ho vy tov n na e mail daje a nastaveni Vg Elektronick vy tov n 0 K S 02 e tem v m budeme automaticky zasilat 2 z ox ee v vlrtovani na v e mail Napi te n m C Elektronick a pap rov vy tov n 20 K vy tov n na v e mail asto kladen dotazy gt roe Zadejte kontaktn daje pro zas l n informac o vy tov n Dokumenty ke sta en gt E mailova adresa Mobiln telefonn slo 420xxxxxxxxxs Zobrazit podminky Souhlas m s podm nkami 5 Your order is completed Osobn Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Dokon en aktivace lt Odhl sit vy tov n a platby Aktivace byla sp n dokon ena D kujeme Ze jste si aktivovali e cet ee Elektronick vy tov n za Va e slu by V m bude zobrazeno v dal m z tovac m obdob Udaje a nastaven Z Napi te n m gt Vy tov n a platby gt Aktivovat e cet pro dal slo asto kladen dotazy gt Dokumenty ke sta en gt 7 3 O2 e bill Current Customers Transferring to My O2
11. click You have forgotten your password 2 Enter a new password Then enter it again to confirm and click Change your password Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 Homepage My O22 Sign in details recovery Sign in details recovery step 3 from 3 We have send you an SMS with authorization code and authorization link in an email Contact details verification 1 Click the link in the email you have received V Verification of your email was successful 2 Fill in the authorization code V Verification of your mobile number was successful Your sign in details Username Go to My O2 You have forgotten your password Enter your new password Confirm password Change your password gt 6 My O2 Homepage After successful login the main My O2 homepage will appear On the left hand side of the page is the main menu for navigation My O2 s main sections are e My Services e Billing and Payments see section 7 of this manual e Data and Settings see section 8 of this manual Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 Home My O2 My services Today is March 1 2012 My O2 lt Sign out My billing My services Some invoices have not been paid Status as of 01 03 2012 Invoices and payments O2 NEON S O 420 gt Last invoice AAV A Mobiln data as g gt 1191787310 2
12. freely accessible introductory page of My O2 are highlighted with numbers 1 7 Calling Internet Digital Television Phones and Devices special Offers Customer Care My O2 My O2 View a list of all your services plus the settings For non business customers only Sign in Overview of your remaining free minutes or SMS I have a contract d See how many free minutes or SMS you have drawn up and how many I have a prepaid O2 card e remain Username Electronic billing Password Get an overview of all your payments and online access to your invoices Signin 3 Register e Wg Overview of all your services plus the settings 7 Get an overview of all your OZ services change their settings ar Forgotten login gt 5 activate add on services i One time sign in gt e Do nat have My Oz account yet Register 4 Click here for help e What can you find in My O2 Easy management of your sevices O id c Contact Us FAQ Documents 1 Helpful Use the form Oz and put us What is mast often ask what The most frequently a infarmatinn any questions interests vou most requested documents and 1 Login for registered users Entrance into My O2 Registered service users log in here You fill in your username and password when you log in you see your active services current billing overview or the option to activate electronic billing 2 Login for prepaid customers Customers with a prepaid card lo
13. it online Enter authorization code Signin gt Vg Prepaid services overview and settings g Activate or set up easily services such as internet on your mobile or roaming More on sign in and registration When you log in fill in your prepaid O2 mobile number You ll then receive an SMS with an authorization code When you log in you ll be able to view data and settings options for your prepaid mobile number The authorization code is valid for one login only Every time you log in you have to generate a new one and it can t be saved Login if you have a contract Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 My O2 View a list of all your services plus the settings For non business customers only Sign in I have a contract see how many free minutes or SMS you have drawn up and how many I have a prepaid O2 card remain Overview of your remaining free minutes or SMS Username Electronic billing L7 Get an overview of all your payments and online access to your Password 7 Sign in gt Register Vg Overview of all your services plus the settings Get an overview af all your O2 services change their settings or activate add on services Forgotten login gt One time sign in gt Do nat have My Oz account yet 1 Login Standard login You can use this if you are already registered with My O2 e Enter your username and password and clic
14. only order this service if you choose to get both Electronic Billing and paper billing Important If you activate a detailed statement of calls for mobile services on the internet via My O2 then a detailed electronic statement of calls will be displayed in your second billing You will not miss the detailed electronic statement of calls for the first billing we will display it for you You then need to agree to our Business Terms and Conditions and click on Activate 2 Osobn Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Karel FW Aktivovat e ucet Odhl sit umi Pro vybran referen n islo Karel vy tov n a platby Zasil n elektronick ho m n Vyberte pro kter mobiln slo chcete vy tov n na e mail n aktivovat podrobn v pis hovor rise kry Kontaktujte n s ini na B sla Flektronicky 0 K Pap rovy 90 K vB asto kladen dotazy gt C Dokumenty ke sta en Upozorn n Elektronick podrobn v pis hovor se v m z bezpe nostn ch d vod zobraz a s druh m elektronick m vyuctav nim Zobrazit podminky souhlasim s podminkam Aktivovat gt 4 Your order is completed 2 Osobn Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Moje O2 Dokon en aktivace lt Odhl sit vy tov n a platby 5 Aktivace byla sp n dokon ena D
15. sla slo Elektronick 0 K Papirovy 90 K v E Iv v E Iv E Upozorn n Elektronick podrobn v pis hovor se v m z bezpe nostn ch d vod zobrazi a s druh m elektronickym vyuctoyanim Odeslat 35 7 8 Preliminary Billing Preliminary Billing concerns bills for fixed services Calling at Home Home Internet and O2TV digital television Preliminary billing provides ongoing information about the cost of your fixed line services It is not final You will get the final bill with the overall cost at the start of the next month in the Billings and Payments section Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Moje O2 P edb n vy tov n za p pojku 5 lt Odhl sit P ehled poplatk Vol n Internet Digit ln televize vy tov n a platby T A Filtrov n Obdob Udaje a nastaven Z 17 11 2010 16 12 2010 lt Zobrazit Napi te n m gt Aktu ln z tovac obdob 17 11 2010 16 12 2010 asto kladen dotazy gt Dokumenty ke sta en gt St l platby Elektronick vy tov n Nem te aktivovan EE O0 977 e c et u ostatn ch O2 Al sluzeb Hovorn data a dals sluzby Aktivovat Po et hovor 0 0 00 K 0 00 K s DPH Voln jednotky Vyu it voln ch jednotek Jednotky P evod z Poskytnut vyu it zb vaj c minul ho voln voln voln z tovac ho jednotky jedno
16. 37 CZK 20 06 2011 19 07 2011 Related links O2 Mobiln Internet C 420 gt Digna uzas eoo Start Age Riera aoe gar O2 Z loha 20 05 2011 19 06 2011 O2 Vol n 300 C 420 All invoices gt Customer care Forum Internet Optimal Write to us My phone ae I do not see one of my services here gt YP Technical support CZ only 420 Documents and forms Other services we offer Samsung 85360 Galaxy Y Activate electronic billing Activate electronic A billing of your services Choose another service from the O2 website and get a discount Mobile Calling Home Mobile Digital calls from Internet Internet television home e Other phone 9 B E My Services All your active services are displayed in the My Services section fixed line services mobile voice and data tariffs Your line number or your mobile phone number are specified next to your tariff name I Do Not See My Service Here When you click on the Do Not See My Service Here link a form will appear Using this form you can notify us that one of the O2 services you use is missing from the list Fill in the requested information and click on Send Someone from O2 will contact you Add a Service Icons links to other O2 services are displayed here They will direct you to our e Shop History Operations that you carry out in My O2 are recorded in the History section Operations are recorded chronologically and next to each of th
17. EN Ch OM P 52 1 Basic Information My O2 hitp mojeo2 cz is a section of the www o2 cz web portal of Telef nica Czech Republic a s My O2 is an internet self service site that enables non business customers to access electronic billing and to set up add on services with O2 What you get when you set up the service e An overview of your services Quick easy set up of selected add on services The option to set up services such as internet or MMS to your mobile phone Information on billing for mobile and fixed services online free of charge PDF bills via email SMS confirmation when your bill is paid Access to your bills twelve months after they re issued A detailed overview of calls for up to two months after they re made The option to export call details to an XLS file Graphic comparison and data analysis 2 Recommended Configuration You need to have an internet browser which is compatible with My O2 My O2 supports all modern internet browsers such as Internet Explorer Mozilla Firefox Google Chrome Opera or Safari To view invoices in PDF you need to have a PDF browser e g Adobe Reader which you can download free of charge from here http get adobe com reader To open downloaded files you need to have software which can open ZIP files the MS Windows XP operating system and newer versions already have the needed software included 3 Introductory Page of My O2 Basic items of the
18. My O2 Users Manual Contents T ESAS IG MIFOLMAU ON NRI TE EU E I EU TM 2 2 Recommended Config latliOR rone tn oen eh eerte renun nea e EE PES uS Fea etu SN osa Van ode Ev ka a RE Ren dk eeu arae dns 3 3 Introductory Page of AO 4 SM e cilmdide 6 ME eus CC M 6 4 2 FRCOIS I AMON STOP MR T m 8 5 VEO e AR 9 5 1 Recovering your sign in details esses enne enne 11 56 My O2 OTC AO PP 13 6 1 My Services Prepaid Cards eese ena ena Anne ena henna nn 15 6 2 My Services Mobile Voice Services with a Contract eee 16 6 3 My Services Mobile Data Services occ cccccccccsssccccessseeceessseeceessseeceessseeceesseeceessaeees 22 6 4 My Services Home Inte rnet cc ccc cccssccsssccessecesssccessecesseecessecesseceeseecessecessseceseeesaees 23 Be Reale O2 24 7 Billing ANG Payment SeCHON e 25 7 1 Basic Information about Electronic Billing ccc ccccssscccessseeceessseeceessseeceessseeceesaeees 25 7 2 Elecironic BIIng ACU ALON asacoss isi tienpo O ETDE 9 5 02 50 4800 595548 26 7 2 1 Activation of Electronic Billing for Mobile SErviCES o eee eee 27 7 2 2 Activation of Electronic Billing for Fixed SErviCBS e
19. berte platbu u n se nezobrazuje daj o hrad Krok 1 2 Variabiln symbol slo Specifick symbol ref Datum faktury slo pl tce splatnosti Vybrat 15 11 2010 Provedli jste ji platbu ale nevid te ji v sekci Vy tov n a platby Vyberte tuto platbu kliknut m na odkaz Vybrat a pokud platbu v seznamu nevid te klikn te na tla tko Pokra ovat a zadejte po adovan daje Pokra ovat Moje O2 9 C stka faktury 1 051 00 Nezobrazuje se v m proveden platba 3 Zadejte daje o platb Krok 2 2 Zp sob hrady P ikazk hrad sla tu pl tce K d banky pl tce stka varabiln symbol sla faktury Specificky symbol ref islo pl tce konstantni symbol Datum DD MIM RRER slo tu p jemce k d banky p jemce Koment max 250 znak Odeslat 7 12 Others Cancelling Electronic Billing If you cancel Electronic Billing you automatically start receiving paper bills We ll still give you access your old electronic invoices Only invoices issued in the last year Will be visible Cancelling your My O2 Account If you cancel your account with My O2 Electronic Billing is not automatically cancelled You will not have access to your online invoices but we will still send you bills by email unless you have cancelled that service too For online access to Electronic Billing you need to register at My O2 again Activating Electronic Billi
20. cond choose an Electronic Billing variant Only electronic billing Electronic and paper billing Trial electronic and paper billing for the period of two months you get both billing variants for free so that you can try Electronic Billing As soon as this two month period ends we automatically switch you to electronic billing only e R If you wish to keep getting paper invoices you can deactivate your Electronic Billing in Settings In this step we also ask you to enter contact data for sending information about bills Contact information entered during the registration to My O2 is pre filled ji Osobn Internet Diart ln televize Telefony a za zen Ak n nab dky P e a podpora Aktivovat e et CD Vyberte si variantu vy tov n Okam it dostupnost daje a nastaveni C Elektronick vy tov n 0 K Kontaktujte n s C Elektronick a pap rov vy tov n 20 K m asto kladen dotazy Elektronick a papirov vy tov n na 2 m s ce zdarma 0 K Dokumenty ke sta en Od t etiho mesice od akbvace e uctu V m bude nastaveno pouze elektronicke vyu tov n Zadejte kontaktn daje pro zas l n informaci o vyuctovani E matiovy Mobilni telefonni islo 421 3 You can then activate a detailed statement of calls for individual phone numbers e Detailed electronic statement is completely free e Adetailed paper statement of costs CZK 90 with VAT You can
21. e locked to further changes until it is complete Internet Optimal lt Sign out 283 Choose another service v Invoices and payments Connection speed fo Upload speed 512 kbit s Account settings Related links Home internet Pricelist O2 Z loha Customer care Download speed 10240 kbit s Protocol PPPOE Additional services Fixed IP address Inactive D Str ce internetu Inactive Forum Str ce internetu Internet Guard protects your kids and k your computer against threats from the internet More about Stra ce internetu gt FAQ Technical support CZ only Documents and forms C pc Str ce Plus CZK 59 per month Download application here C pc Str ce Plus 5 CZK 275 per month Download application here gt Activate 6 5 My Services O2 TV When you click on the name of your O2 TV tariff the following add on services are displayed e Genre bundles e O2 TV archive You can e Activate a service While your request is processed My Services will be locked to further changes until it is complete amp Sign aut O2 TV Flexi Mw serv Ces e 353 Choose another service Invoices and payments 21 basic TY channels Nova Prima T1 T2 T 4 Sport CT 24 Nova Cinema btu TV Barrandov Prima Cool Prima LOVE R1 Metropol TV TV Hoe CAM STV 1 BBC World Hews Markiza TV Joj TY Joj Plus a Into Account settings R
22. ee eeeeee een 30 7 3 O2 e bill Current Customers Transferring to My O2 eee 32 rw BINO and a 101 BRETT 35 1 4 1 Biling for Fixed IVC CS PPARSPEMR 5091725012285 408950 V suse ncosecazseesanecteasesegeeats 36 7 4 2 Billing for Mobile Services PE 37 yw BINO DETA PROPER O O O A 38 7 5 1 Billing Detail for Fixed ServiCBS 00 00e0000000 0000000 nenene eee nene nennen 38 7 5 2 Billing Detail for Mobile Services seen 39 70 Detailed Service STATSM CM NR 40 7 6 1 Detailed Statement for Fixed ServiCBS cece cccsseccesseccessseecesseecessseeeesseecessaeeeesseeeees 40 7 6 2 Detailed list of calls SMSs and data downloaded to a mobile phone number 40 Tele PIDO TUT NOTER TE 41 FEN canis mire RES 43 Tos Tea VEDO BRL O P O enel iu deste iu eese Da des 44 7 10 Hide Numbers in the Detailed Statement seen 46 7 11 Report a Payment Already Made ssssssssssssssseeeeeeeee eene eene 47 OE DUNC UG TR 49 8 Data and Senings Sec HOD oso ir t ve norria eiiean Eksidi Erener EENE CE e Nen TET IUS 50 9 OUST LINKS P 51 SINE 60 210108 MENU T TU 51 9 2 Frequently Asked Questions essssssssssssssseeeeeeeeee ener ener enne 51 9 3 Documents to Download sssssssssssssseeseeeeeene nennen nennen nennen nnns 51 10 RON
23. egistered at My O2 Electronic Billing offers billing for the following services 1 Fixed line services Home internet Calling from home fixed line Digital television O2 TV 2 Mobile services What you get on setting up the service Access to your bills online 24 hours a day seven days a week free of charge PDF bills automatically sent to your email address SMS or email to let you know your bill is ready SMS confirmation when you pay your bill Access to your bill for twelve months Detailed overview calls for up to two months Graphs and data analysis in your bill to help you compare expenses Detailed electronic statement of calls Access to electronic billing is based on the level of registration 1 Registered My O2 user may activate electronic billing allowed to change Service Settings Non registered My O2 user cannot activate electronic billing via My O2 or change Settings If a customer has multiple mobile phone numbers billed together on Electronic Billing e g if one family member pays all the phonebills the user of each phone numbers can view an overview by using a single use login to My O2 7 2 Electronic Billing Activation You can easily activate Electronic Billing on My O2 The activation link can be found in the Billings and Payments section This is how My O2 main page looks to customers with inactive Electronic Billing Vol n Internet Digit ln televize Telefony a za zen
24. elated links More about O2 TY s well as these basic channels oZ TY Flexi gives you 2 extra Pricelist channel packs which you have already activated Oo Z loha Radio stations Customer care Forum Write to us FAQ Technical support ZZ only Documents and forms Impuls Europa 2 Frekuence 1 Rol Radio urn l CRo2 Praha Country Radio Radio Beat Ro3 Vltava Radio 1 Expresradio Ro 4 Radio Wave Classic FM Radio DJ Dance Radio Ro Leonardo Ro D Dur Ro R dio esko a Radio Bonton In O2 TV Flexi you haue activeted 2 channel packs of your choice as well as 21 basic channels More information about actiuated channel packs and activation of more channel packages can be found below Channel packages and other services Channel packages 7 Serial stories Inactive TZE 100 kids Inactive czk 100 Documents Active C Sport Inactive ZZK 100 Movies Inactive ZK 100 C Music Inactive TZE 100 Style Active HERO Inactive TZE 200 O cCcinemax Inactive TAK 200 7 Billing and Payment Section You will find Electronic Billing in this section Invoices 3 Invoices for fixed line services Invoices for mobile services My services k Payer reference number Period Invoices and pay ment Payer reference number Period amp Display Account settings Z Information as of 01 03 2012 14 51 Related links Invoice number Due date Invoicing Payer Total Status Other options pe
25. em is a description of the operation the date and time My Billings Current status of your billing is displayed in the top right hand corner The status of your invoice can be the following paid or unpaid before its due date or unpaid past its due date Last Billing When you log in we always display the last three invoices issued to you Individual invoices show you the amount billing period and if they have been paid My Phone You can see the type of your mobile phone and a picture of it in this section You can activate services for it e g MMS WAP or internet If you do not see a picture of your phone you can click on the Different Phone link and choose your phone from the list O2 e bill On services where you do not already have Electronic Billing you will be given the option to activate it see section 7 2 6 1 My Services Prepaid Cards When you click on the name of your prepaid card tariff the following add on services are displayed e Roaming e MMS e O2 Pokec Nadlouho e O2 Pokec Najedno Sign out O2 Nahlas 420 Choose another service wv Related links l Credit recharge Prepaid O2 SIM card Pricelist vaucher TDi Reward far recharging O2 Z loha Charge Customer care Current credit CZK 120 90 Forum Additional services Write to us FAQ MMS Active m Technical support Cz anly Documents and farms D POKEC Nadlouho ssh D POKEC na jedno Inactive D Roaming
26. es plus your contact email 2 Click on Continue A link is sent to your contact email and an authorization code is sent to the mobile phone number you entered in the registration Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 Homepage My O2 Sign in details recovery Sign in details recovery step 2 from 3 We have send you an SMS with authorization code and authorization link in an email 1 Click the link in the email you have received Open your email box Open the email we have just send you and click the authorization link 2 Fill in the authorization code We have send you an SMS with authorization code If you have not received it we will send it again Enter SMS code Confirm the code 3 We emailed you a link to a web form Got o this form and fill in the authorization code we texted 4 After clicking on the Confirm code button your user name will be displayed Sign in details recovery step 3 from 3 We have send you an SMS with authorization code and authorization link in an email Contact details verification 1 Click the link in the email you have received Y Verification of your email was successful 2 Fillin the authorization code Y Verification of your mobile number was successful Your sign in details Username Go to My 02 You have forgotten your password v If you forget your password 1 On the page displaying your user name
27. ff payments Moreover it does not reflect quantitative discount or other discounts e n the billing When you activate the service in the current billing period is only available information on the status of vacant units Information about spending beyond the fee will be displayed until the next billing period INFO UNITS Info Jednotky Active Activate automatic SMS notification that will be sent to you when 60 and 100 of free minutes and SMS messages have been used up More information gt Receive a warning before using up existing units Notification to the second phone number Notification to email Notification ta the second email Black settings l Language l Czech Save Deactivate e Automatic SMS alerts when you have used your free units can also be sent to another O2 number and to 2 different e mails e SMS alerts sent to the phone number which used the free units are charged according to the current price list e An automatic SMS is sent when you use 80 and 100 of your free units SMSs are sent for each type of unit separately This service can be activated and deactivated or you can change your settings INFO LIMIT Info Limit Inactive Activate an automatic SMS notification that will be sent when 80 and 100 of your financial limit has been reached More information gt Choose a maximum amount exceeding your postpaid tariff fee that you wish to spend within the billing period El ee
28. form In a standard situation we answer your query within three working days By law we have 30 days to respond 9 2 Frequently Asked Questions By clicking this link you get to the Frequently Asked Questions FAQs section where you can get answers to common questions concerning My O2 Please look through these questions and answers before you contact us It will save your time and ours too 9 3 Documents to Download When you click on the Documents link you will be taken to a list of documents you may need to use MyO2 all available to download You will find the following in documents e Users manual for My O2 the manual you are now reading e Business terms and conditions current version of business terms and conditions with My O2 e Instructions on how to import CSV files to MS Excel e Instructions on how to import a certificate to Adobe Reader e Root certificate of certification authority for qualified certificates I CA 10 Logging off When you finish using My O2 click on Log off You will then return to My O2 introduction page
29. g in here First you enter your prepaid mobile number then you ll receive an SMS with an authorization code You ll log in using the code and be able to view data and settings options for your prepaid services 3 One time sign in A simplified way into My O2 for customers with a mobile contract When you log in you ll enter your O2 mobile number Then you ll get an SMS with an authorization code When you log in using the code you ll be able to view data and settings options but only for the mobile you used to sign in 4 Register Access to My C2 registration To complete your service registration activation needs to take place It is carried out via an activation email delivered to your email address and an authorization code delivered to your mobile phone number After that you have full access to My O2 5 Sign in detail recovery If you ve forgotten your My O2 username or password just fill in the ID number of one of your O2 services in the form on the sign in detail recovery page A link will then be sent to your contact email and an authorization code is sent to the mobile phone number you entered You enter the code into the web form we emailed a link to You username is displayed after you click Continue If you ve forgotten your password click on the headline Have you forgotten your password on the page displaying your user name You can also reset your new password on this page 6 More about login and registra
30. ick symbol 4 r b b pacificky sy Doporu en zp soby platby Dokumenty ke sta en gt Kantanti ambal platba nikate IBAN Hodte za hlavu starosti se sloZenkami a u et ete Elektronick vy tov n as pen ze i nervy s placen m za telefon Za idte Hanita aktivovan si inkasn platbu a poplatky za slu by se v m e et u ostatn ch 02 BIC SWIFT code budou m s n odepisovat z tu A slu eb V ce informac gt Celkov stka K 1 051 00 l Citi karta Aktivovat gt S O2 Citi kreditn kartou u et te ka d m s c 20 na slu b ch O2 Vice informac gt Po kliknut na platebn tla tko va banky se otev e elektronick bankovnictv vybran banky kde po p ihl en budete mit p edvypln n p kaz k hrad Zaplacenou stku uvid te v p ehledu plateb obvykle do 2 4 dn V p pad e m te stku automaticky strh vanou pomoc inkasa a stka je do limitu inkasa nepla te P i platb p es platebn tla tko SOB a Po tovn spo itelny je platba sm ov na na et veden u SOB 6007 700103393 0300 Osobn Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Komfortn vy tov n Komfortn vy tov n je ur en klient m SOB a Po tovn spo itelny kte vyu vaj elektronick bankovnictv Vy tov n za O2 slu by tak vy d te rychle a jednodu e Ve ker po
31. ion process during registration and for if you want to change your sing in details You will also receive notifications about electronic billing on this contact number If you cannot receive an SMS with an authorization code on your mobile phone number please contact Customer Care on 800 123 456 The authorization code cannot be sent to a foreign phone number Contact email We need your email for the authorization process during registration and for if you want to change your sing in details You ll also receive notifications about electronic billing on this number 4 2 Registration step 2 To complete your registration activation needs to take place It is carried out via an activation email delivered to your email address and an authorization code delivered to your mobile phone number Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 Registration to My O2 step 2 from 2 We ve sent you the SMS with the authorization code and the confirmation email with a link 1 Click the link in your email Open your email box Open the email we have just send you and click the authorization link 2 Enter the authorization code We ve sent vou the SMS with the authorization code to your contact number If you have not received it we will send it again Enter SMS code Confirm the code gt 1 Click the link we emailed We ll send a link to your email Click on the link so we can verify yo
32. k Notification ta the second phone number Notification ta email Notification ta the second email Block settings Language English Activate gt e An automatic SMS alert when you ve reached 80 and 100 of the budget you set e An automatic SMS is sent when you use 80 and 100 of your free units SMSs are sent for each type of unit separately This service can be activated and deactivated or you can change your settings Other add on services e Roaming e Voice mail e MMS e Forwarding of calls Sign out O2 NEON S My services O l ee Choose another service v LA Invoices and payments l di Service activated an October 13 2006 Account settings Mf Current spending status Related links Mobile tariffe Extra charges on tap of yaur tariff 0 czk End af billing period in 18 days 19 3 2012 oO Z loha You have used O of 40 free minutes to all networks 40 Customer care O Farum i More information gt Write ta us o B Additional services FA Technical support CZ only Info Jednotky TEES Documents and forms i 3 Infn Limit Inactive F Choose a free minutes package Active F Choose a free SMS package Inactive F Forwarding Inactive F MMS Active F Roaming O2 Euratarif Active F Voice Mailbox Active F You can e Activate a service e Deactivate a service e Change settings While your request is processed My Services will be locked to further changes until it is co
33. k on Sign in e When you log in you view active services see a current billing overview or activate electronic billing 2 One time sign in A simpler way to get into My O2 for customers with a mobile contract When you log in you enter your O2 mobile number You ll then receive an SMS with an authorization code When you log in you ll only be able to view data and settings options for the mobile number you signed in with The authorization code is valid for one login Every time you log in you have to generate a new one and it can t be saved Important Have you forgotten your password or login name If so click on the Forgotten login link on My O2 login page 5 1 Recovering your sign in details If you ve forgotten your My O2 username or password just fill in the ID number of one of your O2 services in the form on the sign in detail recovery page Private Calling Internet Digital Television Phones and Devices Special Offers Customer Care Homepage gt My O2 Sign in details recovery Sign in details recovery step 1 from 3 You have forgotten your username or password into My O2 To recover your sign in details you will need the email and the phone number you have entered in My O2 registration process Your contact details in My O2 Identification number F Contact email Enter your email in this form e g jan novak wseznam cz Continue gt 1 Fill in the identification number of one of your O2 servic
34. l Pokra ovat gt Registrace Pro potvrzen registrace klikn te na odkaz v e mailu kter v m byl pr v zasl n na vasi e mailovou adresu Pokud se v m tento mail nezobraz v p ijat po t zkontrolujte si slo ku nevy dan po ty Po kliknuti na uvedeny odkaz budete po d n o dokon en posledni sti registrace 4 An email with an activation link will be sent to the email address you entered When you click on the link you will be able to request an authorization code which will be sent to your contact phone number Your registration to My O2 will then be complete Registrace Zasl n autorizacniho k du Klikn te na tla tko Zaslat autoriza n kod Vv SMS zpr v v m vz p t p ijde na vas kontaktn telefon devitimistny kod zaslat autoriza n kod gt Zad n autorizacniho k du Zadejte autoriza n kod kter jste obdr el v SMS zpr v Dokon it registraci gt 5 You can now log into My O2 with your new login data T 4 Billing and Payments Overall billing You will find all your electronic bills for mobile services and fixed line services in this section Each invoice contains Invoice number if it is billing for mobile or fixed services Due date Billing period Payer Amount due Status paid or unpaid Link to download the bill in PDF Link to a more detailed bill A list of all invoices can be filtered by pe
35. mplete 6 3 My Services Mobile Data Services When you click on the name of your mobile data service tariff the following information will be displayed e Name of tariff data bundle e FUP status e Offer of recommended data tariffs to which you can transfer You can e Activate a service e Change settings While your request is processed My Services will be locked to further changes until it is complete Sign out O2 Internet v mobilu Start My services 420 Choose another service we Invoices and payments Service activated an July 28 2010 Account settings Transferred data statistics Related links More about tariffs Pricelist Transferred 0 from 37 5 MB Time period February 29 2012 March 07 2012 Data validity March 01 2012 14 43 02 oz Z loha Customer care Forum Special offer for you Write to us FAC l Internet on your mobile Technical support CZ only Documents and forms mE Brawse the internet ar use great apps wherever yau are with internet on your mobile More information gt C o2 Internet v mobilu CZK 300 per month Activate Didn t find the right offer gt Mobile Internet 6 4 My Services Home Internet When you click on your Home Internet tariff the following add on services are displayed e FixIP e Str ce internet Internet Guard You can e Activate a service e Change settings While your request is processed My Services will b
36. nd O2 TV Z lo ka Vy tov n pevn ch slu eb v s odvede na p ehled vy tov n pouze slu eb S pevn m p ipojen m pevn linka Internet na doma O2 TV In this tab you ll find the same functionalities as in the Overall Billings tab With billing for fixed lines you ll also find e Preliminary billing this contains information about the status of bill for the current period but it is not a final bill You will receive the final bill in a standard way at the start of the following month e Hide numbers this function enables you to hide specific phone numbers in your call list Invoices 3 Overall Invoices for fixed line services Invoices for mobile services My services A Fayer reference number Periad Invoices and payment Payer reference number E Period E Display Account settings Information as af 1 03 2012 14 51 Related links Invoice number Due date Invoicing Payer Total Status Other options period payment oz Z loha ue din LE dl dit CZK alt aln Customer care Outstanding 0446018129 26 07 2011 June 2011 Reference 2 582 97 Download PDF Forum number 2000 Write to us FAQ Outstanding 0482889906 29 06 2011 May 2011 Reference 1 601 73 A Download PDF Technical suppart cz only ZE O Tn F m number 2000 ay Dinriiments and forms 04557209341 29 09 2010 a Reterence 378 15 Settled Download PDF 2010 number 20000 Outstanding 0452403139 30 08 2010 July 2010 Reference 582 11
37. ng by calling us or visiting our shops If you activate Electronic Billing by calling our Careline or visiting an O2 shop you also need to register at My O2 online A link to My O2 will be sent to the email address you gave us when you activated Electronic Billing It will contain instructions on how to get to your Electronic Billing If you want to receive Electronic Billing only To be eligible to receive electronic bills only i e no paper bills you must use a cash free method i e bank transfer bank collection SIPO payment collection system budget account to pay your O2 bills Blocking electronic billing for mobile services If you block electronic billing for mobile services for a specific reference number you will not be able to activate Electronic Billing in My O2 To unblock electronic billing please call our Customer Careline 11 from a mobile phone 800 123 456 from a fixed line 8 Data and Settings Section You will find the following on this page Na t to str nce najdete e Basic information email mobile phone number username e Password change To change your password just enter your old password new password and confirmation of your new password Then click on the Change button The password must meet the following conditions e Atleast six digits long e Symbols from at least three of the following four groups o small letters o capital letters o numbers o special symbols amp
38. riod You have the option to display a graph where you can compare the overall amounts billed in individual periods You can also export a list of invoices to Excel There is also a link to report if you have paid the bill but it is still registered as unpaid Invoices 2 Invoices for fixed line services Invoices for mobile services My services 1 Payer reference number Period Invoices and pay ment Payer reference number E Period E Display Account settings Information as of 01 03 2012 14 51 Related links Invoice number Due date Invoicing Payer Total Status Other options period payment Oz za laha due la E E silia CZK la sil Customer care Outstanding 0486018129 28 07 2011 June 2011 Reference 2 582 97 Download PDF Forum number 200 Write to us FAQ Outstanding O45 7859906 29 06 2011 May 2011 Reference 1 601 73 2 Download POF Technical support CZ only Troe Se T ber 2 ni number ug Documents and forms April 0479767005 20 05 2011 Bem Reference 1129 09 Settled 4 Download PDF PETTEE number Z r March 0476656560229 29 04 2011 ay Reference 4 469 07 Settled Z Download PDF Rm number 200 February 0473559216 30 03 2011 bog ves Reference 4 4590 97 Settled A Download PDF Tm number O 7 4 1 Billing for Fixed Services The Billing for Fixed Services tab will take you to an overview of billings for services with a fixed connection i e fixed line Home Internet a
39. riod payment Oz Z loha ue alt CZE customer care Outstanding 0486018129 28 07 2011 June 2011 Reference 2 582 97 5 Download PDF IPM number 200 Pav Write to us FAQ Outstanding i ui 0482889906 29 06 2011 May 2011 Reference 1501 73 Download PDF Technical support bee only R o T Pav number 2001 ay Documents and forms April ty0479767005 30 05 2011 7777 Reference 1 129 99 Settled A Download PDF srt number 2O0 March J 0476660229 25 04 2011 ZETT Reference 4 469 97 Settled A Download PDF sr number 200 February j 0473559216 30 03 2011 Z Reference 4 469 97 Settled A Download PDF T number 2O0C Januar 04705283851 25 02 2011 sa Reference 2 209 99 Settled Download PDF Tm number 200 X December O467397675 z28 01 2011 2516 a Reference 2207 58 Settled Download PDF srt number 20D November 0435433318275 23 12 2010 nd E Reference 1 847 39 Settled Download POF sr number 200 October R s LF 7 1 Basic Information about Electronic Billing The Electronic Billing service enables customers to view billing for Telef nica Czech Republic a s services on the internet using My O2 Electronic billing in My O2 is designed only for non business customers i e private customers households If an account in My O2 is cancelled and the customer has activated Electronic Billing the Electronic Billing service remains active To use Electronic Billing you must be r
40. rom your invoice Identification number e Your mobile or fixed line number or e Your connection number if you have O2 TV or Home Internet You can find your connection number in Billing for O2 Services or on your contract Or e Your SIM card s phone number if you have O2 mobile internet You can find this number 9 digits on your Billing for O2 Services or on your contract Variable symbol You ll find your variable symbol on Billing for O2 Services in the middle section next to the payer s address Enter the variable symbol from one of your last three invoices Enter the whole thing including introductory zeros i e ten digits total 2 Sign in details User name This must contain at least five digits without diacritics you can use small letters capital letters and numerals and it cannot be in the format of a nine digit number Password Your password needs to meet the following criteria At least six digits without diacritics symbols from at least three of the following four groups small letters capital letters numbers or special symbols Example Password123 eleven digits a capital letter small letters numbers or password 12 small letters a special symbol numerals Please don t use these examples as your own password 3 Contact details Mobile phone Enter your contact mobile phone number it in the format of nine digits without spaces e g 602123456 We need your contact number for the authorizat
41. t ebn daje k hrad faktury v m za leme z O2 e ctu lt Odhl sit Jak to funguje Udaje a nastaven Vg 1 Zadejte do tabulky na t to str nce slo sv ho tu a stiskn te tla tko PO DAT O KOMFORTNI VY TOV N 2 Od n sleduj c ho m s ce najdete platebn p kaz v internetov m bankovnictv va banky Napiste nam 3 Na str nk ch internetov ho bankovnictv sta v nab dce v lev m sloupci kliknout na KOMFORTN VY TOV N asto kladen dotazy gt 4 V podsekci AKTU LN uvid te p ehled doru en ch platebn ch p edpis S Platebn p edpis si m ete zobrazit v souboru form tu PDF 6 N sledn po kliknut na konkr tn platebn p edpis se automaticky vypln p kaz k hrad hradu Dokumenty ke sta en gt pak jen potvrd te Helpdesk Pokud byste komfortni vy tov n necht li pou vat sta odebrat slo tu z tabulky Referen n slo pl tce jm no pl tce slo bankovn ho tu Smazat Elektronick vy tov n Nem te aktivovan 177109773 0300 x e et u ostatn ch O2 AL slu eb Aktivovat gt Referen n slo pl tce jm no pl tce i x Komfortn vy tov n oi ea slo bankovn ho tu 03200 xl eo Po tovn spo itelny nabizime rychl zp sob hrady Po dat o komfortn vy tov n vy tov n Vice gt 7 10 Hide Numbers in the Detailed Statement The Hide Numbers in
42. t spending status Extra charges an top of your tariff 0 czk End af billing periad in 18 days 19 3 2012 You have used 0 of 40 free minutes to all networks 40 SSS More information gt Free units carried over from last billing period are added to free units from the current period Free units are displayed according to your tariff calls SMS or credit O2 EXPENSE Activation of O2 Expense service O2 NEON S J o tenda Vybrat jinou slu bu v Slu ba aktivov na od 10 duben 2008 Aktu ln stav traty Kontrolujte aktu ln tratu za mobiln slu by Aktivovat gt Active O2 Expense 420 Choose another service we Service activated on October 13 7006 Current spending status Extra charges on top of your tariff 0 Cczk End af billing periad in 18 days 19 3 2012 You have used O of 40 free minutes to all networks 40 More information gt Additional services Info Jednotky Active F Info Limit Inactive F With active O2 Expense service following information will be displayed e The amount spent on top of your monthly fee including VAT Information about your expenses is approximate e Number of days until the end of current billing period Current status of your remaining free units calls SMS credits O2 Expense service is for free on My O2 he service can not be deactivated e The amount of expenses does not include your monthly fee or one o
43. tement Here you can find out whether you called from a fixed line or a mobile phone You can see a list of downloaded films from Video on Demand and an overview of data downloaded via Home Internet 7 6 1 Detailed Statement for Fixed Services e Detailed list of calls Detailed list of data downloaded via Home Internet e Detailed list of films downloaded from Video on Demand of O2TV Sign out My services Invoices and payments Account settings Related links O2 Z loha Customer care Forum Write to us FAQ Technical support CZ only Documents and forms ADSL session overview 3 Charge Calling Digital TV Filtering Period 35 01 06 2011 30 06 2011 lt Display Subscriber Date Time Destination Volume kB Connection Duration number time A A A A A a 35 01 06 2011 00 02 47 downstream upstream 401 334 24 00 01 24 00 01 35 02 06 2011 00 02 48 downstream upstream 505 942 21 00 01 21 00 01 39 02 06 2011 21 02 49 downstream upstream 219 845 03 00 00 03 00 00 35 03 06 2011 00 02 49 downstream upstream 513 962 16 20 00 16 20 00 35 03 06 2011 16 22 49 downstream upstream 297 776 07 40 01 07 40 01 35 04 06 2011 00 02 50 downstream upstream 509 282 11 50 01 11 50 01 7 6 2 Detailed list of calls SMSs and data downloaded to a mobile phone number Sign out My services Invoices and payments Account settings Related links O2 Z loha Customer care Forum Write to us
44. tion Link to information page with description of registration which explains differences between a login with registration and single use login 7 Links Links for the Write to Us Frequently Asked Questions FAQ and Documents to Download sections 8 Overview of functions Additional pictures which explain main functions and benefits of My O2 4 Registration for My O2 Registering for My O2 can only be done online at the hitp mojeo2 cz address Choose the Register link on the http mojeo2 cz main page in the login box 4 1 Registration step 1 of 2 As you re entering your data it s being checked A symbol will appear next to each box showing it s filled in correctly After entering all the data in the correct format click on Continue in registration Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 Registration to My O2 step 1 from 2 To register to My O2 you will need the service identification number and the variable symbol from your invoice one form the last three O2 invoices If you are a new customer please wait with the registration until you receive your first invoice Data from your invoice Identification 3 number Variable symbol A Sign in details 2 User name B E g Pasword A E g Password12 Confirm pasword Contact details 3 Mobile phone 2 Email Enter your email in this form Continue in registration gt 1 Data f
45. tky jednotky obdob Vnitrost tn pevn s t minuty 0 0 7 9 Payment To reach this page click on the Pay button next to a specific bill You will find the following on the this page e Information needed to pay your invoice variable symbol constant symbol specific symbol recipients account number O2 etc e We also give you the option to pay your bills via internet banking at SOB Raiffeisen banka and Po tovn spo itelna e When you click on icons of the above banks you get redirected to internet banking where a payment order is automatically pre filled e Comfortable Billing designed for SOB and Po tovn spo itelna clients who use electronic banking You can pay for O2 services quickly and easily We will send you all the data you need to pay your invoice on your 02 e bill To activate simply click on the link Comfortable Billing and enter a bank account number for individual reference numbers Service description see print screen Vol n Internet Digit ln televize Telefony a za zen Ak n nab dky P e a podpora Moje O2 Platba K lt Odhl sit Platebn informace Zaplatit vy tov n on line v n a platby Z tovac obdob 17 09 2010 16 10 2010 Celkem k hrad 1 051 00 K zm nit Udaje a nastaven P Datum splatnosti 15 11 2010 m at m p es ao rent te slo tu Napi te n m gt Variabilni symbol Casto kladen dotazy gt S if
46. ue CZK z 582 97 Billings to be paid l X Pay 7 5 2 Billing Detail for Mobile Services You can find out how much has been spent on calls to a specific number in the overview of Phone Numbers section You can click through to Overall Account and Detailed Statement of Calls Overall overview of services gives you a breakdown of the cost of calls to each phone number on the invoice On this page you will also find information on payment of bills a list of arrears overpayments and guarantees You can download your bill in PDF If anything on the bill is not clear you can download an explanation of the bill My services Invoices and pay mentq Accaunt settings Related links oz Z loha Customer care Forum Write t us FAQ Technical support CZ only Documents and forms Invoice no 1191787310 E Fayer reference number Period 360 20 06 2011 19 07 2011 Display Phone numbers on your account Phone number Tariff Price with YAT Invoice summary E 1 sil P Display gt ps 606 O2 NEON 5 237 52 Download XLS Download PDF Total summary of O2 mobile services VAT rate CZK without VAT Wolani 20 o 27 99 Zpr vy 20 36 60 Pravideln poplatky 20 95 133 34 Tax overview Celkov z klad pro OPH 20 95 197 93 Celker 20 39 59 Slu by elektronick ch komunikaci za be n obdobi v DPH 237 52 Total Total payment due 237 57 Billings to be paid l 4 Pav 7 6 Detailed Service Sta
47. ur email Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 Registration to My O2 step 2 from 2 We ve sent you the SMS with the authorization code and the confirmation email with a link Contact details verification 1 Click the link in your email Verification of your email was successful 2 Enter the authorization code We ve sent you the SMS with the authorization code to your contact number If you have not received it we will send it again Enter SMS code Confirm the code gt 2 Fill in the authorization code Once we ve verified your email we ll text an authorization code to your mobile Once you receive it add it to the form Then click on Confirm code 3 Registration is complete A confirmation email will then be sent to your contact email address You can now log into My O2 5 My O2 Login Logging into My O2 is different for prepaid customers and customers with a contract Login if you have prepaid Calling Internet Digital Television Phones and Devices Special Offers Customer Care My O2 My O2 Overview of your credit data limit and setting of your prepaid O2 SIM card services Sign in C I have a contract 5 Overview of your data limit Piva a prepaid O2 Card Get an overview of how many data you have drawn and how many remains 72C Credit status and recharging Request authorization code K o See your actual credit status and recharge
48. will see an overview of your bills and can view any of them by clicking on the billing number 7 5 1 Billing Detail for Fixed Services You can find out how much has been spent on calls to a specific number on your detailed bill You can also click on the overall sum and get Overview of Fees with a detailed statement for a phone number based on activated services The Detailed Statement of Calls section makes it possible to view a detailed statement of calls Home Internet and O2TV by clicking on it You ll find a link to download your billing in PDF and an explanation of billing You can download payment data to your Microsoft Excel program or you can view this data in a graph Invoice no 0486018129 5 Sign out My services O Payer reference number Period Invoices and payments 2000 01 06 2011 30 06 2011 lt Display Account settings m Invoice summa ry Product number One time Recurring Usage charges Credits and Total CZE Detailed statement Related links charges charges discounts without YAT P ail P al ali P oz Z loha Payer level charges 150 00 0 00 0 00 0 00 150 00 Customer care 35 0 00 667 49 0 00 0 00 667 49 DY ADSL Forum Write to us Tax overview FAQ Technical support C2 only Price total without VAT in CZK 2095 817 49 Documents and farms VAT in CZK 20 183 50 Total price without VAT 817 49 Total price with VAT 980 99 Total Outstanding invoices from previous periods 1 601 98 Payment d
Download Pdf Manuals
Related Search