hard disk erasure products
Contents
1. O Tabernus Enterprise Erase Software User s Manual Revision 1 4 Tabernus 11130 Jollyville Rd Suite 301 Austin Texas 78759 USA 1 888 700 8560 1 0 Product Overview Tabernus Enterprise Erase 5 3 permanently wipes all data from a hard disk up to CONFIDENTIAL RESTRICTED SECRET and TOP SECRET levels The software is optimized for desktops laptops server environments with RAID systems and enterprise storage systems Software will overwrite data from any size of ATA IDE SCSI USB SAS SATA Fiber Channel and FireWire disks In addition the software erases all hidden locked areas on a hard disk such as DCO HPA and remapped sectors Enterprise Erase supports the following overwrite standards 1 HMG IAS No 5 Higher Overwrite 2 HMG IAS No 5 Lower Overwrite 3 United States DoD 5220 22 M 4 United States DoD 5220 22 M ECE 5 Canadian RCMP OPSII 6 German VSITR 7 Russian GOST The clear easy to navigate interface is intuitive to use and operate Enhanced hard disk support guarantees high speed simultaneous erasure of multiple HDD in parallel The software can be delivered to the target computer via various methods like network CD USB and preinstall Data erased by Tabernus Enterprise Erase 5 1 is unrecoverable Once the hard disk s are cleaned the software automatically generates a detailed erasure report with hardware configuration and asset information that exceeds governmental regulatory requirements A com2. og Wi pg og og po og pg og og og og oo og og og Oo og og og 00 og og og og og og og og og og og og oo oo og og oo og og og 00 og og og oo og oo op og oo og og oo og oo og og oo o0 oo oo og oo og og oo og oo op og oo og 00 o0 og oo oo og og po og oo oo og og og oo og og og og oo oo og og og oo oo og og 00 og oo og og og og Wi pg og og po og og og 00 og og oo og og og og pg oo og og og Wii oo og og po og pg og o0 og og o0 oo og oo pa og oo og o0 og og oo og og og og oo oo og oo og o0 oo og oo po og oo og o0 og Selected devices Model Kingston DataTraveler 2 0 SN dev sda Size 1 0 GB First Sector O Middle Sector O Last Sector Sector 0 Radix Hexadecimal S Figure 5 Sector Viewer 5 3 Use the Next or Back button to go to the next sector You can also enter the sector number in the Sector input window The sectors can also be viewed using the scroll bar on the right hand side of the pop up window Figure 6 shows the location of these buttons Viewing sectors Bi Sector Viewer ET Selected devices Model Kingston DataTraveler 2 0 SN dev sda Size 1 0 GB First Sector Middle Sector Last Sector Sector 0 Radix Hexadecimal V Dore Figure 6 Location of Next and Done butt
3. certificate captures the following information Completion Time Hard drive model no Hard drive serial no Capacity Total sectors Sectors Erased Remapped Erase Level Status 6 3 Sector Detail Folder The sector_detail folder contains the details of failed sectors in a csv file The log file captures the following information Hard drive serial no Log Time Presence of HPA Quantity of Remapped Sectors Details of Failed Sector s to Overwrite 6 4 Erasure Status There are 4 possible erasure outcomes Complete The hard drive completed erasure of all sectors there were no remapped sectors discovered HPA was not preset DCO was not present Fail The hard drive failed to complete erasure of all sectors Cancelled The user cancelled the erasure Exception The hard drive completed erasure of all visible sectors however one or more of the following conditions was present and that required attention 1 Remapped sectors were detected 2 HPA was detected and not removed 3 DCO was detected and not removed 6 5 Copying Data Erasure Reports As mentioned above the software generates a csv pdf and sector detail report for hard drives erased These reports can be copied to a USB thumb drive if the user wishes to keep a record of the erasure The steps to copy any or all log files are as follows IMPORTANT DO NOT INSERT USB STICK INTO HOST COMPUTER PRIOR TO OR DURING ERAUSRE PROCESS TO PREVENT ANY CHANCE
4. clear any HPA from the hard drive before proceeding with the erasure See Figure 17 Host Protected Area HPA Detected MAXIMUM DISK SECTORS 976773168 MAXIMUM USER SECTORS 976 773100 Attempting to Clear HPA Figure 17 HPA Popup Window The software will give you feedback as to whether the removal of the HPA is successful or not and give you a proper warning if the user continues the process without removing the HPA 7 7 Device Configuration Overlay DCO Enterprise Erase software has built in detection of sectors hidden by a device configuration overlay on the hard drive The software will notify the user attempt to clear any DCO from the hard drive before proceeding with the erasure See Figure 18 f Device Configuration Overlay DCO Detected MAXIMUM DISK SECTORS 117209240 MAXIMUM USER SECTORS 117210240 Attempting to Clear DCO Box Figure 18 DCO Popup Window 7 8 As mentioned earlier HPA and DCO allow hard disk drives to report a smaller capacity number of sectors than are actually present many operating systems when queried will report the smaller size The difference between these two values is usually the number of sectors hidden by the Host Protected Area and or the Device Configuration Overlay Enterprise Erase will always report and attempt to overwrite the highest number of sectors possible that is Maximum Disk Sectors 7 9 Disk capacities number of sectors reported by the Tabernus software is o
5. 0 00 00 DO 00 00 00 00 Last Sector 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 oo oa 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Sector 0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ae r tal 00 00 00 00 00 00 00 OO 00 00 OO 00 00 00 00 00 Radix Hexadecimal Z Quit ER KA Bair P Next N Doe Figure 7 Hexadecimal and ASCH switch 6 0 Viewing Erasure Logs Enterprise Erase Software creates two versions of purge logs detailing each purge that is conducted with the appliance These two versions contain the same information but are formatted differently One version is a csv file the other a pdf file 6 1 To view the purge logs generated by the application click on the View Logs button at the bottom of the main user interface screen See Figure 8 View Logs Figure 8 View Logs from main GUI 6 2 After this button is pushed a window will appear on the screen showing the Enterprise Erase log directory See Figure 9 diskpurge File Edit View Places Help sector detall Figure 9 Software Log Directory Window 6 3 CSV Folder The CSV folder contains the pass and fail certificate in the form of a csv file and a PDF file The
6. CE c Canadian RCMP OPSII d German VSITR e Russian GOST 4 7 When this window appears select the desired erasure level and press OK This will begin the erasure process 4 8 After the erasure process is started the status of the process is displayed on the user interface screen 4 9 Once the erasure process is complete the completed drive will be highlighted in green indicating a successful erasure If the drive fails the erasure process it will display a red bar 4 10 It is possible to stop an erase while it is in process of being overwritten The first step in canceling an erase is to highlight the drive in the device list on the main user interface 4 11 Once the drive has been selected press the button at the bottom of the user interface screen marked Cancel See Figure 4 cance Figure 4 Cancel Purge 4 12 When the erasure process is cancelled the device will appear with a yellow bar in the device list showing that the erasure process has been stopped 5 0 Using the Sector Viewer Using the sector viewer allows the user the opportunity to view data contained on sectors of any of the drives that can be seen by the Enterprise Erase Software 5 1 To view the sectors on a particular drive highlight the drive you would like to view on the device list 5 2 After highlighting a drive right click on the selected drive and a Sector Viewer dialog box will be displayed Click on this dialog box and the Se
7. OF ERASING THE USB STICK Click on the file or folder desired for copying Right mouse click and select Copy Insert USB memory stick into the computer The USB stick base directory will automatically appear on the screen Select the desired folder or location where you wish to insert the log files Right mouse click within that folder location and slect Paste Select File and then Unmount Volume on the USB directory Wait for the copy procedure to complete Remove USB stick from computer 7 0 Additional Features 7 1 The Software Revision window can be found by selecting the Help file pull down menu and selecting About at the top of the GUI Figure 10 shows the location of this pull down menu lt OzTabernus Solutions for Storage Devices TREN REDA Erase v5 3 http www tabernus com Close Figure 10 Software Revision About Window 7 2 Add Custom Asset Number Users may add their own asset tracking number See Figure 11 to one or many hard drives in the software An asset number can be an alpha numeric entry done manually or via a USB scanner See Figure 12 1 Select Add Asset button of Add Asset Figure 11 Add Asset Number on main GUI 2 Add Asset window will pop up Click ok after entry Asset Enter Asset for Selected Drives cancel lo Figure 12 Asset Number Popup Window 7 3 The Drive Info button is used to quickly referen
8. btained using the following low level software commands these should always be correlated with the disk manufacturers specification 1 For IDE ATA SATA drives IDENTIFY DEVICE Device Configuration Overaly READ NATIVE MAXIMUM ADDRESS EXT are used to determine the number of sectors of a hard drive and if there are any hidden sectors 2 For SCSI FC SAS drives READ CAPACITY commands are used to identify the sector size and number of sectors on the device 8 0 Supported Hardware Tabernus software is delivered via an iso image via DVD which can either be installed to a HDD or run live direct boot from the DVD In either case the software comes prepackaged with a variety of device drivers for all major HBAs disk controller cards Supported Manufacturers and Protocol Adaptec SCSI SAS Atto SAS Emulex Fibre Channel 1 2 4 Gb interface Highpoint SAS SATA Intel SATA LSI SCSI SAS Fibre Channel 1 2 5 Gb interface Nvidia SATA Promise SATA Qlogic Fibre Channel 1 2 4 Gb interface 9 0 Product Support Tabernus has a support staff that will help you with any issues found on Enterprise Erase Software or any other Tabernus products The support team can be reached in many ways Submit Trouble Ticket at http support tabernus com Via Phone at 1 888 700 8560 Via email at support tabernus com More information about Tabernus products and features can be found at www tabernus com 10 0 Glossary of Ter
9. ce detailed hard drive information that is not displayed on the main user interface See Figure 13 amp Drive Info Figure 13 Drive Information Button on main GUI Click the Drive Info button for the Get Info pop up window to appear See Figure 14 Get Info Vendor and Model ATA WDC WD5000YS 01M Serial Number WD WMANU1683389 Capacity 500107827200 bytes 500 GB Logical Blocks sectors 976773100 Location 1 Smart Attributes 00 Serial number WD WMANU1683389 01 Device type disk 0 Local Time is Wed Mar 2 02 59 27 2011 EST Test Log 3 Close Figure 14 Drive Info Popup Window 7 4 Find Drive Feature In the event the user has multiple hard drive devices connected to a single system the user can click the FIND DRIVE button see Figure 15 to flash or blink the activity LED light to locate the selected drive En Find Drive Blink LED Figure 15 Find Drive button on main GUI 7 5 S M A R T Test For advanced users a SMART test can be ran on the hard drive by first selecting the hard drive s and clicking the SMART TEST HARD DRIVE button see Figure 16 The main interface GUI will provide progress status and pass or fail status once complete SMART TEST HARD DRIVE Figure 16 SMART Test button on main GUI 7 6 Host Protected Area HPA Enterprise Erase software has built in detection of host protected areas on the hard drive The software will notify the user attempt to
10. ctor Viewer windows will appear The sector viewer is shown in Figure 5 below Viewing sectors og o0 oo og oo pa og oo og o0 og og oo og og og og oo oo og oo og oo oo og oo pa og oo og o0 oo og oo oo og ag Oo og ag og oo oo op ag on og op og og og on op op oo ono ag og Oo on og og oo og og oo oo og og oo og oo og 00 og og oo og og og og og oo og og og oo og og og oo og oo og 00 og og o0 oo og oo po og oo og o0 og og oo og og pg og oo oo og og og oo oo og oo po og oo og o0 pg og o oo og og po og oo og o0 og og oo og og og og oo oo og og og g pg og pg po og oo og o0 og og oo oo og og Oo og oo og 00 og og og og og og og og og og og og oo og og og oo og oo og 00 og og o oo og oo po og oo og o0 og og oo og og oo og oo oo og og og oo oo og oo po og oo og o0 pg og oo oo og pg po og oo og o0 og og pg og og pg og oo oo og og og oo oo og og po og pg og og og og oo og og og oo og og og 00 og og og og og og og og oo og og og oo og og og oo og oo og 00 og og oo oo o0 oo 00 oO oo oO 00 oo oO oo oO o0 oo oO oo oo oO oo oo oo oo oO oo 00 oO oo og 00 oo Sector Viewer og oo oo og oo po og oo og o0 og og pg og og og og pg oo og og
11. d diagnostics and logging tool found in all modern hard drives which reports on the health and certain parametric history of the hard drive during its life
12. ives running 0 Average speed 0 0 MB s SMART Chk amp Test Active Licenses UNLIMITED Erase Find Drive E HARD DRIVE ra Blink LED Drive Info view Logs cancel Figure 1 Main Screen 4 4 To begin the erasure process first highlight the drive you would like to erase on the list of drives on the user interface screen Note It is possible to start drives in batches by highlighting multiple drives at a time This is done by selecting multiple drives while simultaneously holding down the shift key on the keyboard 4 5 To begin the erasure process on the selected drive press the button at the bottom of the main user interface screen labeled Erase Hard Drive See Figure 2 B Erase HARD DRIVE Figure 2 Erase Hard Drive 4 6 After pressing the Erase Hard Drive button a pop up window will appear that allows you to choose the level of overwrite you would like to execute on the selected drive Figure 3 shows this pop up window NOTE Choices of overwrite level is a configurable option on many Tabernus products so the screen displayed on your unit may not exactly match the one shown in Figure Security Level HMG JAS No 5 Higher Overwrite 3 Pass HMG IAS No 5 Lower Overwrite 1 Pass other Figure 3 Security Level Pop up Window In addition the software supports the following government erasing standards a United States DoD 5220 22 M b United States DoD 5220 22 M E
13. ms amp Abbreviations ATA Advanced Technology Attachment a hard drive interface that uses a ribbon cable and often uses master slave jumper configuration typically found in older desktops and laptops DCO Device Configuration Overlay a feature on ATA and SATA hard drives which allows the drives to hide or not show all of its sectors to a user DoD United States Department of Defense Fibre Channel A high end hard drive interface typically used in servers and storage frames It is based on SCSI protocol standards HBA Host Bus Adapter this a disk controller card which resides within PC server and connects it to various storage devices HDD Hard Disk Drive HMG Her Majesty s Government HPA Host Protected Area a feature on ATA and SATA hard drives which allows the hard drive to hide or not show all of its sectors to a user This area is typically used to is by manufacturers to store diagnostics and data restoration utilities SAS Serial Attached SCSI a high end drive interface typically used in servers and storage frames SATA Serial Advanced Technology Attachement a hard drive interface which is replacing ATA hard drives These types of drives are also used in servers and storage frames to reduce cost SCSI Small Computer System Interface a type of hard drive interface typically used in servers and external storage systems SMART Self Monitoring Analysis and Reporting Technology an embedde
14. on on Sector Viewer 5 4 Tochange the output display from Hexadecimal to ASCII click on the Radix pull down menu Figure 7 shows the location of this pull down menu E Sector Viewer a R Viewing sectors 00 00 00 00 00 00 00 OO 00 ON 00 00 00 00 00 00 Selected devices 00 00 00 00 00 00 00 OO 00 ON 00 00 00 00 00 00 Model Kingston DataTraveler 2 0 00 00 00 00 00 00 00 OO 00 ON 00 00 00 00 00 00 SN dev sda 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Size 1 0 GB 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 carla 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 06 00 00 00 00 00 00 00 00 00 00 00 00 00 00 06 OO 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 OO OO 00 00 00 00 00 00 00 00 00 00 GO 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 First Sector 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 O Midde Sector 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 z 00 00 00 00 00 00 00 00 0
15. plete verification check is performed to confirm that the data has been securely and fully erased from the hard drive Tabernus Enterprise Erase 5 1 is being assessed at both Lower and Higher Level Overwriting Standard as specified by HMG Information Assurance Standard No 5 2 0 Minimum System Requirements X86 IBM compatible PC with a Pentium processor or better CD player 512 Mb RAM 40 Gb HDD if software is going to be installed Display Keyboard and Mouse USB Port YUUUUYY 3 0 Download Software 1 Download Software ISO image verify iso image via checksum 2 Burn ISO image to DVD media 3 Insert DVD and boot DVD on Target System 4 Software will load from DVD 4 0 Getting Started 4 1 The first step in preparing Enterprise Erase for use is to connect the mouse monitor and keyboard to your target system 4 2 Next connect the supplied power cable to the back of the EE Software appliance and to the wall outlet 4 3 Insert Enterprise Erase CD and power up target system Through the computer BIOS please ensure that you select the CD DVD device as your first boot option Please refer to your computer s user guide After the software launches you will see the main user interface GUI Figure 1 shows this interface Enterprise Erase File Help Location Wendor and Model Serial Number Asset Sec Lvl Capacity Speed Status purge passed smart passed se Add Asset Te Set Security Level Drives detected 2 Dr
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