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1. Disabled 14 Print Strobe Algorithm Printer 2 See Print Strobe Algorithm Printer 1 15 Not used 16 Not used Software versions prior to Phase 3 2 Bank 1 Digit 1 Capacity Not available in restricted access mode 0 Reserved 8 15kg x 5g T103 G 300kg x 100g T103 1 25lb x 1 802 T103 9 15kg AVR T103 2 30lb x 0 01 T103 A 24kg x 5g T103 3 50lb x 0 01 T103 B 30kg x5g T103 4 6kg x 1g T103 C 30kg AVR T103 5 6kg x 2g T103 D 30Ib 15kg T103 6 6kg AVR T103 E 60kg x 20g T103 7 12kg x 2g T103 F 150kg x 50g T103 2 Tare system 0 Free 5 Free Graduated Stored 1 Free Graduated 6 Free Cumulative Graduated 2 Free Cumulative Graduated Stored 3 Free Cum Grad Proportional 7 Free Cum Grad Proportional 4 Free Stored Stored 3 Tare display 0 No tare display 2 Separate tare display only 1 Negative weight display 3 Separate tare and negative weight 4 Minimum weight disturbance 0 1 division 2 10 divisions 1 4 divisions 3 20 divisions 5 Bleep behind zero over balance lost 0 Disabled 1 Enabled 36 M series Service Instructions 5 Service mode menus 6 Numeric entry timeout 0 Disabled 1 Enabled 7 PLU auto recall timeout 0 None 2 1 0 Seconds 1 0 6 Seconds 8 Receipt tax printing 0 None 2 Itemised Tax 1 Tot
2. a AETA gt Plug 15m max Adaptor Plug Socket Plug NH es fe CN Modem loom Standard modem loom The standard modem loom has a 9 way D type plug at the Modem end and a 9 way D type socket at the end that normally connects to a computer The modem loom connections are pin1 to pin1 pin2 to pin2 etc All 4 connectors are 9 way D types Connection Details Socket Mosaic Plug Modem Lead Scale RX Data Scale Input Pin 2 Pin 2 M series Service Instructions 77 9 Modem operation Scale TX Data Scale Output Pin 3 Pin 3 Signal Ground Pin 5 Pin 5 Scale RTS Signal Scale Output Pin 7 Pin 7 Scale CTS Signal Scale Input Pin 8 Pin 8 All other pins are not connected 78 M series Service Instructions 10 Maintenance 10 Maintenance 10 1 Replacing a keyboard switch There are two types of keyboard in use on machines The later keyboard although looks quite different is fully backwards compatible with the earlier keyboard Removing a switch machines built before July 2001 Remove the excess solder from each of the contacts using a soldering iron and a suction desoldering tool PE M series Service Instructions 79 10 Maintenance Fitting a new switch Fit the new switch part number 70101401 making sure it is aligned correctly Sold
3. i 1 Main PCB assembly I O Board 71015 218 71015 230 Sabre Printer spine PCB 71014 976 co Removable head assembly 70785 972 Transducer assembly T103 see table Loom mans l Mosaic PSU assembly SWIG 7 70682 262 278 70734 940 90 M series Service Instructions 11 Exploded views 11 Exploded views 0001 0011 0061 0021 0031 0051 Coo 0041 Figure 1 Electronics M series Service Instructions 91 11 Exploded views Figure 2 Covers 11 Exploded views Lo 2161 2001 7 2151 SD 5 2141 2011 So 2131 2121 2021 2031 Lo 2111 2041 J TK column Low Boy column 2051 2101 2061 2091 2081 QS 2071 Figure 3 Miscellaneous items M series Service Instructions 93 11 Exploded views 3001 Figure 4 Cassette printer assembly 3071 3041 fey 3061 3051 Figure 5 Clamshell printer assembly 94 M series Service Instructions 12 Parts list 12 Parts list 12 1 Figure 1 Electronics R Recommended spare part S Service spare part NI Not illustrated Item Name Part number 0001 Transducer assembly T301 R 30kg AVR transducer 70714 394 R 30kg transducer 70714 393
4. Bank 3 Digit 8 Fix tare options 0 Fix tare and unit price 1 Fix tare only 9 Open cash drawer with zero total 0 Disabled 1 Enabled 10 Swap price1 price 2 positions 0 Disabled 1 Enabled 11 Receipt total currency symbols 0 Disabled 1 Enabled 12 Minimum prepack weight 0 1 division 1 20 divisions 13 Prepack allows stored grad tares 0 Disabled 1 Enabled 14 Triple zero key 0 Disabled 1 Enabled 15 Tax system 0 Inclusive 2 Inclusive PoS only 1 Exclusive 3 Exclusive PoS only 16 Tax reference in description 0 Disabled 1 Enabled Bank 4 Digit 1 amp 2 Language 00 English 09 Czech Rep 01 Spanish 10 Portuguese 02 RSA 11 Finnish 03 French 12 Norwegian 04 German 13 Turkish 05 Italian 14 Greek 06 Dutch 15 Croatia 07 Danish 16 Hungary 08 Polish 17 Sweden 18 3 Sales key layout 0 European price base key 2 USA and 4 keys 1 European double zero key 34 M series Service Instructions 5 Service mode menus Bank 4 Digit 4 Manager key layout 0 European Qwerty 2 Greek 1 European Abcdef 3 Turkish 5 Receipt algorithms Algorithm N x ve n x ve Weighed non weighed non weighed 0 A 1 1 1 1 0 1 1 B 1 1 1 1 1 1 2 C 1 1 n 1 0 1 3 D 1 1 n 1 n 1 4 E 1 1 n 1 0 0 6 Receipt formats 0 Receipt format 0 Italian format which includes tare weight 1 Receipt format 1 No symbols line symbol
5. Bank 4 Digit 5 Receipt algorithms N x ve n x ve Weighed non weighed non weighed 0 1item 1 0 item 0 item 1 1 item 1 0 item 1 0 item 2 1item n item 0 item 3 1 item n item n item 4 1 item 1 0 item 0 item 6 Receipt formats 0 Receipt format 0 Italian format which includes tare weight 1 Receipt format 1 No symbols line symbols printed with transaction data First line contains text and total price Second line contains weight multiplier and unit price item 2 Receipt format 2 As receipt format 2 except total price printed on third line for weighted 3 Receipt format 3 Symbols line First line contains text Second line contains weight multiplier unit item price and total price 4 Receipt format 4 Each transaction contains its own symbols line 7 Condensed format 0 Disabled 1 Enabled 8 Change calculation 0 Disabled 1 Enabled 9 Direct entry prepack 0 Disabled 1 Enabled 10 Net weight 0 Grams 1 Oz lb oz 11 USA total price legend 0 Disabled 1 Enabled 12 French Back calculation 0 Disabled 1 Enabled 13 Printed Strobe Algorithm 0 One full stroke 100m S 2 Three half strokes 66mm S 1 Two half strokes 100mm S 3 Two full strokes 66mm S 14 Not used 15 Not used 16 Not used M series Service Instructions 41 5 Service mode menus 5 4 Calibration menu To calibrate the machine Go to the
6. The modem and the MX050 both share Serial port 1 consequently the machine has to be set to use one or the other It is not possible to use both together The factory default setting is modem disabled and MX050 enabled Note The modem enabled disabled setting is stored in flash memory and it will not change even if the machine is Cold Started When enabled the machine can use the modem to talk to any remote PC using the industry standard PPP Protocol Note The machine cannot dial out to a remote PC it waits for an incoming call from a remote PC When the machine is switched on providing the modem is enabled it will send its default Initstring to the modem This configures how the modem will behave 72 M series Service Instructions 9 Modem operation Software versions prior to 2 4 0 8 The default initstring has been chosen to suit the majority of modems currently in use The default initstring is ATMOSO 2V1X4 amp K0 amp D0 All Initstrings must start with AT it is short for AT tention Mo Mute the loudspeaker S0 2 answer incoming calls after 2 rings V1 respond with verbose replies X4 advanced result codes amp KO disable hardware flow control amp DO ignore DTR therefore always answer incoming call Software versions 2 4 0 8 onwards CTS RTS handshaking has been enabled to provide better reliability when using poor quality telephone lines You must e use a 5 wire cable to connect the
7. Go to the Euro setup menu EURO SETUP Pius 8 EURO RATE NTER ENTER E CF Log EURO RATE Enter the value of the Euro rate for example 6 55957 Use the left right arrows to position the decimal point 6 55957 ENTER EURO RATE Ce gt ENTER g EURO SYMBOL EF EURO SYABOL 35 Enter the value of the Euro symbol ENTER o See configuration bank 2 digits 5 amp 6 for details 44 M series Service Instructions 5 Service mode menus Euro vvizard This converts the PLU file from local currency to euro currency Only a factory reset can undo this operation i Confirm that you want to change the Euro conversion rate and apply it to all the Machine s PLUs ENTER ae EURO WIZARD CL YES ARE JOU SUREP NO Enter the values for how the Euro appears on the machine and labels 1 a YES 008 CL Label 0 2nd price field shows alternative currency 1 2nd price field shows promotional value Barcode 0 Barcode price printed as Euros 1 Barcode prints alternate currency Label 0 Euro symbol 1 Euro text M series Service Instructions 45 5 Service mode menus 5 8 Clone machine This function allows you to update another machine so that it is functionally identical
8. 53 55 Table of contents 10 11 12 6 2 Adding a machine to an existing network 56 6 3 Local mode recovery 60 6 4 Adding a machine to a CX Advantage network 61 6 5 Configuring machine ID numbers 62 Default settings 63 7 1 Receipt and transaction memory 63 7 2 Client memory requirements 65 7 3 Server memory requirements 66 Audit report transaction collection 68 8 1 Transaction collection 68 8 2 Audit menu functions 69 Modem operation 72 9 1 Modem username and password 75 9 2 Test modem link 75 9 3 Setting up a dial up account on the PC 76 Maintenance 79 10 1 Replacing a keyboard switch 79 10 2 Replacing an LCD screen 81 10 3 Replacing a backlight 82 10 4 Changing the print head assembly 84 10 5 Converting to Sabre 85 10 6 Connections 88 Exploded views 91 Parts list 95 12 1 Figure 1 Electronics 95 12 2 Figure 2 Covers 96 12 3 Figure 3 Miscellaneous items 96 12 4 Figure 4 Printers 97 12 5 Recommended spare parts 98 M series Service Instructions 1 1 A 1 Warnings Warnings Safety Hazardous voltages WARNING This equipment is supplied by a mains voltage which can cause electric shock injury Before removing the unit case or the covers of any remote units for example display weighing platforms customer keyboards etc disconnect completely the mains power supply and ensure that it cannot be connected inadvertently by other persons Installation Pluggable equipment must be installed near an easi
9. R 15kg transducer 70714 392 R 12kg x 2g transducer 70714 391 R 6kg AVR transducer 70714 390 R 6kg transducer 70714 389 R 6kg x 1g transducer 70714 388 R 15kg AVR transducer 70714 378 R 15kg transducer hanging scale 70714 313 0011 I O board assembly non Sabre 70714 974 I O board assembly Sabre 71015 230 Bracket 66126 163 0021R Large keymat assembly 70785 968 0031R LCD display 70658 240 0041S see 3001 list 12 4 printers Back light kit SER MOSAIC 0001 0051R Keymat assembly small 70785 967 NI Keyboard switch old 70101401 NI keyboard switch new 0061R M series PSU assembly 70682 278 Note This is for any market 0071R Main PCB assembly non Sabre 71014 972 Main PCB assembly Sabre 71015 218 0081 Memory R 4MB memory card kit MO1001AE00000000 R 8MB memory card Rit MO1001AF00000000 R 1 5MB memory card kit MO1001AR00000000 0091 Ethernet PCB non Sabre MO1001AD00000000 Ethernet loom Sabre 70735 153 M series Service Instructions 95 12 Parts list 12 2 Figure 2 Covers R Recommended spare part S Service spare part NI Not illustrated Item Name Part number 1001 Two piece rear 70076 721 1011S Top cover assembly 70228 300 1021S Rear customer display assembly 61226 282 1031S Front and ticket mouth assembly 70076 721 1041S Front keyboard and ticket mouth 70076 718 assembly 1051S Ticket mouth assembly r
10. Receipt only 1 Transaction Total 4 Transaction and receipt 2 Total only 14 Date type 0 Numeric 1 Alpha 15 Date format 0 DD MM YY 3 DD MM YYYY 1 MM DD YY 4 MM DD YYYY 2 YY MM DD 5 YYYY MM DD 16 Maximum transaction sequence number 0 999999 3 999 1 99999 4 99 2 9999 5 9 Bank 2 Digit 1 Dummy zero in Unit price 0 6 digit UP 6 digit TP no dummy zero 1 6 digit UP 6 digit TP dummy zero 2 5 digit UP 6 digit TP no dummy zero 3 8 digit UP 8 digit TP no dummy zero M series Service Instructions 31 5 Service mode menus Bank 2 Digit 2 Transaction rounding 0 Round to nearest 1 1 Round to nearest 5 2 Round to nearest 10 3 Round to nearest 25 3 Number of decimal places 0 No decimal places 1 1 decimal place 2 2 decimal places 3 3 decimal places 4 No decimal places on UP 1 on TP 5 Thousands separators 4 Punctuation 0 Decimal point 1 Comma 5 amp 6 Currency symbol 00 None 15 D 01 16 RM 02 17 L 03 R 18 N 04 F French 19 Esc 05 Kr 20 Pta 06 DM 21 Rp 07 S 22 mk 08 Fr 23 PX 09 f 24 SR 10 Lit 25 zt 11 P 26 Re 12 E 27 SR 13 R 28 kr 14 M 29 DHS 30 Won 45 JD 31 Bt 46 KD 32 Pts 47 LL 33 EEK 48 RO 34 Lt 49 QR 35 50 SR 36 Eur 51 YR 37 R 52 Ft 38 B 53 kn 39 C 54 Lm 40 Q 41 TL 42 F Belgian 43 BD 44 LE 7 Receipt rounding 0 Round to nearest 1 1 Round to nearest 5
11. This is achieved by sending an operator lock request for each operator If the operator is already locked the server will wait for the lock to become free The process of requesting locks also retrieves transaction data and will only retrieve transactions that are more up to date if they exist already on the server If live transactions are correctly retrieved the machine will then be put online Completed transactions from the client machine will be transferred as a background task As each completed receipt is retrieved it will be added to the relevant totals You can only recover local transactions if Audit mode has been enabled Using the network map The network map shows the status of all the machines in the network This display is not editable Press enter to display the second series of machines 17 31 S Server B Back up server 1 16 C Client SCALCOOXXXXXXXXX O Off line E PLU file error X No machine present L Local mode 60 M series Service Instructions 6 Networking 6 4 Adding a machine to a CX Advantage network M series machines may be integrated into an existing CX Advantage machine network Only M series machines set to server status will communicate with CX Advantage machines so you must set the Advantage IP address at a server machine M series machines can only communicate with CX Advantage machines fitted with an ethernet comms controller When performing a scale dump
12. 2 Round to nearest 10 3 Round to nearest 25 8 Auto subtotal display 0 Disabled 1 Enabled 9 Subtotal timeout 0 1 Second 3 4 Seconds 1 2 Seconds 4 5 Seconds 2 3 Seconds 32 M series Service Instructions 5 Service mode menus Bank 2 Digit 10 Printhead monitoring Rohm only 0 Dot monitor Off Dot Save Off default 1 Dot monitor On Dot Save Off 30 minute nag message 2 Dot monitor On Dot Save Off 4 hour nag message 3 Dot monitor On Dot Save On 30 minute nag message 4 Dot monitor On Dot Save On 4 hour nag message 11 Date 1 field on hand price labels 0 Date 1 Time 12 Leading zero suppression 0 Disabled 1 Enabled 13 Printed boxes if defined 0 Disabled 1 Enabled 14 Not used 15 Not used 16 Not used Country configuration Bank 3 Digit 1 Balance range 0 2 1 5 2 Balance at power up 0 Disabled 1 Enabled 3 Large step behind zero 0 Disabled 1 Enabled 4 Reduced zero tracking 0 Disabled 1 Enabled 5 Retained tare mode 0 Disabled 1 Enabled 6 Manual Tare Cancellation 0 None 2 Zero key 1 Tare key 3 Tare amp Zero key1 Tare key 7 Price tare interlock 0 Disabled 1 Enabled M series Service Instructions 33 5 Service mode menus
13. ENTER g FIELD ROTATION LS Note f you are creating a line or a box you will not see step 6 If you are creating a logo enter the reference number D Enter the number of the font style to be used i ENTER DEFRULT FONT ol EL M series Service Instructions 49 5 Service mode menus Positioning a field Enter the values in mm for the position of the top left corner of the field X1 Y1 followed by the values for the bottom right corner X2 Y2 The X1Y1 position must be the top left corner of the field in the direction that the label is being viewed View KUYI Y1 Field X2Y2 Label feed direction View gt XIY1 Label feed direction X2Y2 Field X2 X X2 0 X1 X Y Y1 Y 0 90 Vievv N X1Y1 X Field 5 X Y2 N x S Label feed direction Label feed direction Y 29 180 XI 0 ZAZX Pla Yl LALX MOIA Label feed direction Y 180 X2 0 ZAZ Y2 Piel LALX MOIA Label feed direction Y Xisi 1 1 26 1 8 Enter the X1 value Use to move across and enter the Y1 value ENTER C 50 M series Service Instructions 5 Service mode menus Enter the X2 value Use to move across a
14. Enabled 3 Large step behind zero 0 Disabled 1 Enabled 4 Reduced zero tracking 0 Disabled 1 Enabled 5 Retained tare mode 0 Disabled 1 Enabled 6 Manual Tare Cancellation 0 None 1 Tare key 7 Price tare interlock 0 Disabled 1 Enabled 8 Fix tare options 0 Fix tare and unit price 1 Fix tare only M series Service Instructions 39 5 Service mode menus Bank 3 Digit 9 Open cash dravver vvith zero total 0 Disabled 1 Enabled 10 Swap price1 price 2 positions 0 Disabled 1 Enabled 11 Receipt total currency symbols 0 Disabled 1 Enabled 12 Minimum prepack weight 0 1 division 1 20 divisions 13 Prepack allows stored grad tares 0 Disabled 1 Enabled 14 Triple zero key 0 Disabled 1 Enabled 15 Tax system 0 Inclusive 2 Inclusive PoS only 1 Exclusive 3 Exclusive PoS only 16 Tax reference in description 0 Disabled 1 Enabled Bank 4 Digit 1 amp 2 Language 00 English 09 Czech Rep 01 Spanish 10 Portuguese 02 RSA 11 Finnish 03 French 12 Norwegian 04 German 13 Turkish 05 Italian 14 Greek 06 Dutch 15 Croatia 07 Danish 16 Hungary 08 Polish 17 Sweden 3 Sales key layout 0 European price base key 2 USA and 4 keys 1 European double zero Rey 4 Manager key layout 0 European Qwerty 2 Greek 1 European Abcdef 3 Turkish 40 M series Service Instructions 5 Service mode menus
15. Free Graduated Stored 1 Free Graduated 6 Free Cumulative Graduated 2 Free Cumulative Graduated Stored 3 Free Cum Grad Proportional 7 Free Cum Grad Proportional 4 Free Stored Stored 3 Tare display 0 No tare display 2 Separate tare display only 1 Negative weight display 3 Separate tare and negative weight 4 Minimum weight disturbance 0 1 division 2 10 divisions 1 4 divisions 3 20 divisions 5 Bleep behind zero over balance lost 0 Disabled 1 Enabled 6 Numeric entry timeout 0 Disabled 1 Enabled 7 PLU auto recall timeout 0 None 2 1 0 Seconds 1 0 6 Seconds 30 M series Service Instructions 5 Service mode menus 8 Receipt tax printing 0 None 2 Itemised Tax 1 Totals Tax 9 Weight filter type 0 Settling time 0 2s 71 2Hz 4 Settling time 0 2s 81 2Hz 1 Settling time 0 5s 71 2Hz 5 Settling time 0 5s 81 2Hz 2 Settling time 1 0s 71 2Hz 6 Settling time 1 0s 81 2Hz 3 Settling time 1 9s 71 2Hz 7 Settling time 1 9s 81 2Hz 10 Price base 0 Single Price Base b kg 2 Dual Price Base Ib Rg 1 Single Price Base 1 41b 1009 3 Dual Price Base 1 410 1009 11 Printer type 0 None 2 Label only 1 Receipt only 3 Label amp Receipt 12 Default sales mode and machine type 0 Hand Price Mode Weighing 2 Hand Price Mode Non Weighing 1 PLU Mode Weighing 3 PLU Mode Non Weighing 13 Add function 0 None 3
16. around the menu system and select menu items The programming keyboard overlay may have keys that allow you to go directly to some of the menu items Move to menu item below Move to top level of menu ENTER HOME Select menu item When at top level of displayed menu return to operator Move to menu item ENTER above Move across Move up one level gt menu items t PLU Create edit quick save Save data entered up to To exit Manager or Service Mode from within Menu SHIFT em S this point YES HOME X2 M series Service Instructions 19 4 Programming menus 4 1 Entering manager mode You can enter Manager Mode either during the start up routine or by pressing test and follovving the sequence described belovv Note The factory default setting for operator 1 PIN is 4296 and for operator 1 security level is 9 Factory default settings for all other operators are PIN 0 and security level 0 or TEST then ENTER while all segments are displayed N A N00 o 0 then ENTER operator number 0 99 8 N A o dt ON jonco then ENTER enter PIN 20 M series Service Instructions 5 Service mode menus 5 Service mode menus Service Mo
17. earth continuity on bare metal parts wherever practicable The capacitors in the power supply unit will hold a charge for a period of up to two minutes after the power supply is switched off During this time do not touch the unit Do not attempt to discharge the capacitors by shorting their terminals Liquid Crystal Displays The liquid crystal substance within the display panel used in this equipment is toxic If the display panel is damaged and the LCD substance leaks out do not ingest If it comes into contact with your skin wash the affected areas immediately with soap and water and seek medical advice Static Sensitive Devices Almost all electronic integrated circuits are static sensitive devices SSDs They will be destroyed if contaminated with static electricity When working with SSDs follow anti static procedures which include e the wearing of an anti static wrist bracelet e making sure that the workbench is covered by a static discharge mat e avoid wearing nylon clothes e discharging any anti static electricity which may be on your person by contacting an earthed device before handling an SSD Keep an SSD in a bag made of an anti static or conductive material When shipping an SSD cover all the SSD contacts with an anti static or conductive material not polythene M series Service Instructions 1 VVarnings When shipping an assembly which contains SSDs pack it securely in an anti static bag Ha
18. from a M series machine to a CX Advantage machine only the PLU file will be copied M series Service Instructions 61 6 Networking 6 5 Configuring machine ID numbers For new installations using Auto configure to install machines to a network is a very quick way of getting all the machines working Auto configure will e Detect all the machines that are connected to the network and have the same network ID e If there are no servers it will make the machine that you are using into the server The machine ID will be made into ID1 or the next available ID number The server will then find each client machine in turn and give it a machine ID e f a server already exists then the machine you are using will become a client machine and be given the next available machine ID Using this method means that the machine IDs may be scattered across the store in a random pattern If you require machines to have a specific ID then 1 Switch off all the machines except the one intended to be the server and run Auto configure 2 Switch on and run Auto configure for each client machine in turn You can also manually alter each machines ID by 1 Enter Management mode see page 2 Go to the communications menu and press enter 3 Go to the Machine ID menu and change the ID number 1 31 Note Machine ID 0 will disable the machine from the network 62 M series Service Instructions 7 7 1 7 Default settings Defa
19. from scanner scale input RX from scanner scale output Not connected OV Not connected Do not connect Do not connect 5V supply from scale 9600 Baud No parity 1 stop bit OMANOaAAR WD The scanner must be configured to interpret EAN UPC family barcodes or Code 39 barcodes The type of barcode will depend on the application to be used Refer to the instructions supplied by the scanner manufacturer for details on how to do this 14 M series Service Instructions 3 Installation 3 7 Installing a hanging scale M500 The customer is solely responsible for the support structure for the hanging scale based on the specifications provided WARNING The hanging scale weighs approximately 13kg under no circumstances should you attempt to install the machine on your own This operation must be performed using two people To install the hanging scale 1 Place the top cover over the support 2 Raise the machine so that the support holes are in line 3 Insert the two support pins and lock in place with cotter pins 4 Attach the safety chain cable to the anchorage 5 Feed the mains cable and the network cable if applicable through the top cover 6 Connect the cradle to the suspension frame and hook the assembly in place Place the pan on the cradle M series Service Instructions 15 3 Installation 3 8 Removing the covers monobloc and tvvo piece All screws for the covers are M3
20. the machines use the same network ID c M series Service Instructions 47 5 Service mode menus 5 9 Label editor menu This menu allows you to create and edit up to 100 label formats Each label can have up to 26 fields on it The maximum printable area on a label is 160mm X 60mm Copy Format This menu allows you to create an identical copy of an existing label format The copy could then be modified using the Edit Format option see below Edit Format This menu allows you to edit the fields that appear on the selected label Note Use the List Format function to print the current settings ENTER EDIT FORMAT 8 Enter the number of the label format to be edited For example 12 LABEL FORART oe a ENTER 8 Use lt or to select angle of rotation for text and graphics on the label LABEL ROTATION ds Angle of rotation ar ENTER 48 M series Service Instructions 5 Service mode menus Enter the number of the field to be edited or press ENTER to move to the next field Example shows field 8 8 ENTER ENTER FIELD E Use lt or to select the information that field is to display Example shows field 8 displaying UNIT PRICE i ENTER UNIT PRICE e SCI Use lt or to select the angle of rotation for the field Field e Angle of rotation
21. to the one you are using For example it will update the firmware executable files application program the PLU file label formats logos configuration and keyboard layouts It will not update information that may be specific to the target machine such as the capacity calibration data or gravity compensation factors The program application cloning will work irrespective of the network IDs of the two machines The data cloning will only work if both machines are using the same network ID see page 56 CLONE MACHINE ENTER Enter the IP address of the target machine For example ENTER 192 010 020 003 A If the IP address is not valid the machine will prompt you to enter a valid address ENTER 192 010 020 XXX as Data clone This function has been added in software version 3 2 Data cloning allows you to transfer all the data in one machine to another machine or to all the machines on the network provided that the machines use the same network ID 46 M series Service Instructions 5 Service mode menus The data transferred is the same as that transferred using machine cloning but the firmware executable files application programs are not transferred It is not possible to clone a machine fitted with a main board 761015 218 Sabre to a machine fitted with a main board 761014 972 You can use Data cloning to transfer data providing
22. 12 4 Figure 4 Printers R Recommended spare part S Service spare part NI Not illustrated Item Name Part number S Cassette printer assembly low peel 70588 554 bar and M500 S Cassette printer assembly high peel 70588 563 bar 3001S Printer spine assembly low peel bar 70588 555 Printer spine assembly high peel bar and 70588 561 M500 3011R Removeable head assembly 70785 972 3021 Full cassette assy including conversion 70786 141 parts 3031 Take up spool asembly 70583 117 NI Headwork spring 64433 117 R Axiohm clamshell printer assembly 70588 557 minus PCB After April 2001 70421 381 3041 Clamshell printer spine 65656 101 M series Service Instructions 97 12 Parts list Item Name Part number 3051 Clamshell paper roll holder 61333 221 3061 Axiohm clamshell print head assembly 70588 553 After April 2001 70588 560 Deflector plate kit SER MOSAIC 0002 Print head roller 3106019 3071 Clamshell door 62261 169 NIR Printer adaptor PCB assy Axiohm old 1014 984 current 71015 182 12 5 Recommended spare parts Name Part number Devlin keyboard controller PCB 25 INT 032 010 B Devlin individual switch 10 B3F 4055 M5X12 Monodrive 1 Screw St Steel 13758 009 Push rivet for 4 dia hole PPR 93 4 13858 308 9vvay D socket Boardlock PIN kit 18136 645 Mains switch c
23. 2 A Observe all precautions for handling electrostatic discharge 4 sensitive devices Remove the weighplate and the access panel i Make sure that the RAM expansion card is located onto the two supports before pushing the card firmly onto the connector Replace the ethernet card and the access panel You must now cold start the machine for the RAM expansion card to be active 12 M series Service Instructions 3 Installation Machine using main board 71015 281 Note These instructions only apply to machines using main boards 71015 218 Sabre Observe all precautions for handling electrostatic discharge Ps sensitive devices Remove the weighplate and the i access panel Make sure that the RAM expansion card is located onto the two supports before pushing the card N i ro firmly onto the connector i Replace the access panel You must now cold start the machine for the RAM expansion card to be active Note Machines with main boards 71015 218 Sabre do not require an ethernet card Do not fit an ethernet card M series Service Instructions 13 3 Installation 3 6 Installing and configuring a hand held scanner Connect the hand held scanner to serial port 2 Serial port 2 Connections Use the following pin outs 9 way male connector Not connected TX
24. 5 218 boards Mosaic LCD display 70658 240 Optional memory 4MB 71015 128 8MB 71014 978 1 5MB 71015 164 Loom mains Mosaic PSU assembly switch 70682 262 278 70734 940 Main PCB assembly I O Board 71015 218 71015 230 Sabre C4 Transducer assembly T103 see table Printer spine PCB assembly 71014 976 c _ Removable head assembly 70785 972 Mosaic LCD display 70658 240 Keymat assembly 70785 967 small 70785 968 large M series Service Instructions 89 10 Maintenance M420 dual printer machines Mosaic LCD display 70658 240 Mosaic LCD display 70658 240 Keymat assembly 70785 967 small 70785 968 large Receipt printer board 71015 182 Optional memory 4MB 71015 128 Second printer 8MB 71014 978 board 1 5MB 71015 164 71015 229
25. Avery Berkel M series Retail System Scales Service Instructions ENGLISH 76102 673 Issue 3 NMIN IMRIK UIURI IINU DUNIA VINT IOQOQ HUI HOU LU 01 08 02 Avery Berkel Limited 2002 All rights reserved The information contained herein is the property of Avery Berkel Limited and is supplied without liability for errors or omissions No part may be reproduced or used except as authorised by contract or other written permission The copyright and the foregoing restriction on reproduction and use extend to all media in which the information may be embodied M series Service Instructions Table of contents Section 1 Warnings 1 1 1 2 Safety Service precautions 2 Model range 3 Installation 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 Cable management Using a DCU converter Installing the M300 TK keyboard Configuring the M300 TK keyboard Installing a RAM expansion board Table of contents Page N oonNN 12 Installing and configuring a hand held scanner 14 Installing a hanging scale M500 Removing the covers 4 Programming menus 4 1 Entering manager mode 5 Service mode menus 5 1 5 2 5 3 Entering service mode Diagnostics Configuration menu Calibration menu Site gravity Service PIN Euro setup menu Clone machine Label editor menu 6 Networking 6 1 Setting up a new network M series Service Instructions 15 16 19 20 21 22 23 30 42 43 43 44 46 48
26. Devlin front sheet with magnetic strips 20 MEMB DP 114015 Prima Wrapper integration kit MO6031AB00000000 Elixa Wrapper integration kit MO6031AC00000000 Minimax Wrapper integration kit MO6031AD00000000 VV31 Wrapper integration kit MO6031AD00000000 M series Service Instructions 99 A Audit menu 69 Audit report 68 70 C Cable lengths 54 Cable management 7 Calibration menu 42 Clone machine 46 Cold Start 25 Configuration menu 30 new software version 3 2 30 old software 36 Country configuration 33 Covers 16 bezel 16 front M500 18 front side and rear 17 M600 18 top cover 16 D Data clone 46 DCU converter 7 Diagnostics 23 diagnostic logs 27 factory reset 25 initialise machine 25 keyboard test 23 network test 24 printer setup 24 serial test 24 weighing test 23 Dual server 66 E Euro setup 44 F Factory reset 25 Factory reset values 26 G Gravity 43 Index H Hand held scanner 14 Hanging scale M500 15 l Installation 7 L Label editor 48 M M300 TK keyboard 8 Machine ID numbers 62 Maintenance 79 Backlight 82 connections 88 keyboard switch 79 LCD screen 81 Print head assembly 84 Manager mode 20 Memory requirements server 66 Menus 19 Modem 72 dial up account 76 edit initstring 74 reset initstring 74 username and password 75 N Networking 53 CX Advantage machines 61 DHCP 57 established networks 57 existing networks 56 local mode recovery 60 network map 60 New networ
27. X 8mm recessed pan head screws unless stated otherwise Removing the top cover Removing the front bezel 16 M series Service Instructions 3 Installation Removing the front side and rear covers All screws for the covers are M3 X 8mm recessed pan head screws unless stated otherwise M4 X 8mm j i Recessed Pan Head Use the removal tool SER GSI 0204 M4 X 8mm Recessed Pan Head Snap rivet I u M series Service Instructions 17 3 Installation Removing the front cover M500 model Note A special cover removal tool Mono Drive SER GSI 0208 is required to open the cover Later models use a different size screw and require the cover removal tool SER GSI 0214 o 1 Remove the screws at each corner of the machine 2 Move the cover to the left and secure using two of the screws This will give you working access to most of the machine without having to disconnect the front panel When using the keyboard in this position support the left hand edge to avoid breaking the cover Removing the cover M600 model 1 Carefully peel back the lower corners of the overlay pocket 2 Remove the two screws and lift off the cover 18 M series Service Instructions 4 Programming menus Programming menus The following diagram shows the keys you should use to move
28. Y Request 00 00 00 24 00 00 00 F 1 00 00 00 00 00 00 00 02 FF 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 Set Log Size This option sets the size of the log If you select a different log size then you must cold start the machine Log size options are e None e Small default e Medium e Large 28 M series Service Instructions 5 Service mode menus e Huge Note The log size will affect the number of PLU entries that can be used These require a RAM expansion board to be fitted M series Service Instructions 29 5 Service mode menus 5 3 Configuration menu Digit number J Bank number H Value 503012010300000 Phase 3 2 Software Bank 1 Digit 1 Capacity Not available in restricted access mode 0 Reserved 8 15kg x 5g T103 G 300kg x 100g T103 O 30kg x 5g T110 1 25lb x 1 80z T103 9 15kg AVR T103 H 6kg x 1g T110 P 30kg AVR T110 2 30lb x 0 01 T103 A 24kg x 5g T103 I 6kg x 2g T110 Q 60kg x 20g T110 3 50lb x 0 01 T103 B 30kg x5g T103 J 6kg AVR T110 R 150kg x 50g T110 4 6kg x 1g T103 C 30kg AVR T103 K 12kg x 2g T110 S 300kg x 100g T110 5 6kg x 2g T103 D 30Ib 15kg T103 L 15kg x 5g T110 6 6kg AVR T103 E 60kg x 20g T103 M 15kg AVR T110 7 12kg x 2g T103 F 150kg x 50g T103 N 25kg x 5g T110 2 Tare system 0 Free 5
29. als Tax 9 Weight filter type 0 Settling time 0 2s 71 2Hz 2 Settling time 1 0s 71 2Hz 1 Settling time 0 5s 71 2Hz 3 Settling time 1 9s 71 2Hz 10 Price base 0 Single Price Base b kg 2 Dual Price Base Ib Rg 1 Single Price Base 1 41b 1009 3 Dual Price Base 1 410 1009 11 Printer type 0 None 2 Label only 1 Receipt only 3 Label amp Receipt 12 Default sales mode and machine type 0 Hand Price Mode Weighing 2 Hand Price Mode Non Weighing 1 PLU Mode Weighing 3 PLU Mode Non Weighing 13 Add function 0 None 3 Receipt only 1 Transaction Total 4 Transaction and receipt 2 Total only 14 Date type 0 Numeric 1 Alpha 15 Date format 0 DD MM YY 3 DD MM YYYY 1 MM DD YY 4 MM DD YYYY 2 YY MM DD 5 YYYY MM DD 16 Not used Bank 2 Digit 1 Dummy zero in Unit price M series Service Instructions 37 5 Service mode menus Bank 2 Digit 0 6 digit UP 6 digit TP no dummy zero 1 6 digit UP 6 digit TP dummy zero 2 5 digit UP 6 digit TP no dummy zero 3 8 digit UP 8 digit TP no dummy zero 2 Transaction rounding 0 Round to nearest 1 2 Round to nearest 10 1 Round to nearest 5 3 Round to nearest 25 3 Number of decimal places 0 No decimal places 3 3 decimal places 1 1 decimal place 4 No decimal places on UP 1 on TP 2 2 decimal places 5 Thousands separators 4 Punctuation 0 Decimal point 1 Co
30. cal machines as clients The server however will not collect totals It collects only receipts and transactions but it regenerates the totals from these gathered receipts and transactions Consequently unless the local mode machine has a full set of receipts and transactions stored the server will be unable to correctly generate the totals It is for this reason that the client buffer mode is by default a linear buffer this in turn means that there is a finite amount of trading which can be performed in local mode before the machine runs out of memory This is determined by the number of receipts and transaction stores allocated when the machine was configured 68 M series Service Instructions 8 2 8 Audit report transaction collection Audit menu functions All audit functions are accessible through the manager menus Refer to the user instructions for details Manager Mode Audit Mode Audit On Off Filtering Server Client Audit Report Erase Audit Buffer Mode Buffer Mode List Filtering The audit store may be programmed to only add completed transactions of a certain type These types are currently e No Filter e Label e Receipt e Label amp Receipt Server buffer mode The buffer stores system live and audit data and operates on the server in one of two modes e Circular Buffer default e Linear Buffer When the server buffer is set to circular mode and there is no room left in the store the olde
31. calibration menu ENTER CALIBRATION s4 If the site and factory gravity factors differ then you will be prompted to enter the factory gravity factor Refer to the local authority for details Use the left right arrows to set the decimal point 3 81281 ENTER FACTORY GRAVITY md adh FACTORY GRAVITY ef Lf Note This is the gravity factor for the location where the machine is being calibrated Make sure that there is no weight on the machine 1348008 pem O Note The last three digits will be unstable Place a full load on the machine 8555455 ES ao FULL Note The last three digits will be unstable 42 M series Service Instructions 5 Service mode menus 5 5 Site gravity If the machine has been moved to a different gravity zone enter the site gravity compensation factor Refer to the local authority for details Use the left right arrovvs to set the decimal point 5 81281 ENTER a ES Note This is the gravity factor Z the location where the machine is to be used ds FACTORY GRAVITI 5 6 Service PIN You can change the four digit restricted service access PIN from this menu Only change the PIN if you think that the user knows the service PIN and is tampering with the machine s configuration M series Service Instructions 43 5 Service mode menus 5 7 Euro setup menu
32. de Diagnostics Configuration Country Calibration Site Service Euro Clone Data Label config Gravity PIN setup Machine Clone editing Diagnostics Weighing Keyboard Network Serial Printer Initialise Diagnostic test test test test setup M C logs Configuration Country config Calibration Bank 1 Bank 2 Bank 3 Bank 4 Factory Calibration gravity procedure Site gravity Service PIN Euro setup Euro Euro Euro rate symbol Wizard Clone Machine Data Clone Label editor Copy Edit Restore List format format format format M series Service Instructions 21 5 Service mode menus 5 1 Entering service mode There are two service mode levels The first level gives complete access but requires a tamper seal to be broken and a switch on the underside of the machine to be pressed The second level gives restricted access by entering a service PIN Unrestricted service access To enter unrestricted service access 1 Switch on the machine 2 Carefully tilt the machine onto its right hand side printer 3 Break the tamper seal remove the plastic cover and press the reset button shown below Serial port 2 4 When you have finished making changes replace the cover and the tamper seal Restricted service access In restricted service access you will not be able to e Change the capacity e Change the gravity zone compensation e Calibrate the machine To gain restricted access to service mode 1 Switch off th
33. e machine and then switch on again 2 While the machine is starting up enter the service PIN 9467 Note the service PIN can be changed see user documentation Manager Functions 3 The display will now show Service Mode To exit restricted service access press the Home key to enter manager mode and again to enter operator mode 22 M series Service Instructions 5 Service mode menus 5 2 Diagnostics Diagnostics Weighing Keyboard Network Serial Printer Initialise Diagnostic test test test test setup M C logs The diagnostics menu allows you to perform a number of tests Weighing test Displayed weight aa Sub divisions Leow g359554 Actual weight number of divisions WEIGHING TEST Keyboard test Number of keys mi BESBUARL TEST 1 Press enter 2 Use Lam to select either a 65 or 117 key keyboard 3 Press each key on the keyboard in turn starting from the bottom right and working towards the left for each row of keys Note The Enter key is made up of two keys 4 Press the same key three times to exit test M series Service Instructions 23 5 Service mode menus ee Network test This tests the network card to see if it is configured and fitted correctly Serial test Note Pins 2 3 and 7 8 need to be shorted out in order for the serial port to be tested Serial port si SERIAL TEST 1 Pre
34. eceipt 62261 168 Ticket mouth assembly label 62261 173 1061S Bezel Mosaic 68773 670 Bezel window 68773 673 1071S Left Hand side assembly 70228 289 1081S Cover Lo Boy 61333 222 1091S Right Hand side 61252 246 1101R Cassette printer door assembly 70227 104 1111S Bezel full keyboard 68773 672 1121S Front keyboard clamshell printer 61252 247 1131S Clamshell printer blanking piece 61227 113 1141S Rear column moulding 61252 244 1151 Access panel 61254 149 1161S HUD housing pair front and rear 61226 283 12 3 Figure 3 Miscellaneous items R Recommended spare part S Service spare part NI Not illustrated Item Name Part number 2001 Weighpan 68412 593 2011 Cross 68481 146 NIR Cross rubber 65138 108 NIR Cross rubber adhesive pad 18166 009 2021 Diecast base 61661 188 2031R Foot rubber locknut 70257 153 96 M series Service Instructions 12 Parts list Item Name Part number 2041R Living hinge 62274 138 TK column 2051 Column 61656 188 2061 Column trim 61225 149 2071 Pocket overlay 67876 381 2081 Full keyboard pocket overlay 67875 202 Lo Boy column 2091 Column trim 61225 147 2101 Column 61656 181 2111 Column support casting 61724 115 HUD Column 2121S Column trim HUD 61225 147 2131S Column HUD 61656 180 2141S Two piece head bottom tray 61661 189 2151S Mounting plate HUD 65366 188 2161 Two piece mounting plate 66156 193
35. elete the PLU file 26 M series Service Instructions 5 Service mode menus Set transaction memory transaction storage This allovvs you to set the amount of memory allocated for transactions and receipts See page 63 for details Note This vvill require the machine to be cold started Diagnostic logs This allovvs you to set the size of the log and print the reports If you are using the MX050 support tool you can retrieve many more reports The number of reports depends on the size of the log small 100 medium 500 large 1 000 huge 10 000 Print Logs You can select which log to print or print all the logs System log This prints a report showing all the events that have occurred with the machine including the number of times that the machine has been switched on and off Log number aa 74 Date 31 08 99 Time 09 14 30 m Warm boot occurred Brown outs 3 Events Power offs 3 Reaction time 256uS Warning time 115mS M series Service Instructions 27 5 Service mode menus Rey log This prints a report showing which keys have been pressed Log number Key number EN 74 Time 09 51 53 Key 63 75 Time 09 51 53 Key 34 76 Time 09 51 53 Key 15 77 Time 09 51 53 Key 27 78 Time 09 51 53 Key 45 Comms log This prints a report showing the history of the scale network traffic Log number aan Rey number 74 09 51 53 Sent Packet 36 Bytes in Packet SCALE INQUIR
36. er one leg check the position and alignment then resolder the remaining legs Machines built from July 2001 onwards The keyboard has a cover plate with floating buttons Take care when removing the cover plate that the floating buttons do not fall out Removing a switch 1 Carefully remove the cover plate retaining the floating buttons in their recesses 2 Desolder the defective switch and remove it taking care not to damage any tracking 3 Fit the new switch taking care not to damage the legs and solder it in place 4 Replace the cover plate and floating buttons 80 M series Service Instructions 10 Maintenance 10 2 Replacing an LCD screen Removing an LCD screen machine from the mains power supply before touching the A WARNING To avoid severe electric shock disconnect the back of the LCD screen Switch off the machine and remove the cover holding the display Disconnect the looms to the screen Remove the four screws holding the screen to the cover Lift out the backplate and screen REAR DISPLAY COVER 5 FRONT DISPLAY MOSAIC LCD COVER DISPLAY Replacing an LCD screen Make sure that the correct links are fitted to the screen Vendor screen J1 J2 Customer screen Ji_J2 ee 0 0 O J3 J4 J3 J4 06 e 0 aa LL l E M series Service Instr
37. etween the M series machines and some other piece of equipment All machines in the same network must have the same base port number Ethernet network speed Machines with main board 71014 972 only operate at 10Mbps using 10 base T ethernet connections Machines with main board 71015 218 can be configured to operate at one of two networking speeds 10Mbps or 100Mbps using either 10 base T or 100 base T ethernet connections Service Mode Diagnostics Weighing Keyboard Network Serial Printer Initialise Diagnostic Print SetLog Clear Al Test Test Test Test Setup Scale Logs Logs Size Logs 10 100 If you select 100Mbps then the machine will determine the maximum speed at which the network will operate This will be 100Mbps or 10Mbps depending on the network infrastructure Cable lengths The maximum cable length between each machine and the hub is one hundred metres If the connections between hubs use 10 base T connections then there should be no more than four hubs in series 54 M series Service Instructions 6 Networking 6 1 Setting up a new network Note Before setting up an in store network obtain the IP addresses from the store IT administrator Enter the addresses at the machines before connecting the network To set up a machine only network 1 Connect all the machines to the network hub and switch on 2 Using the machine that is intended to be the server in Management mode go to the co
38. he Initstring to the factory default string if required 74 M series Service Instructions 9 1 9 2 9 Modem operation Modem username and password To establish the PPP link from the remote PC to the machine the username and password on the machine must match exactly those used to set up the dial up account on the PC There are 2 new menus in the machine to allow Username and Password to be entered Note They are stored in battery backed memory in the machine and are case sensitive Default username manager Default password password Test modem link This checks that the modem and the link to it are working The machine sends an AT command to the modem and looks for an OK response If it receives an OK then modem responded is displayed If not it displays the message no modem response Test PPP link This checks whether the machine is linked to a remote PC If the machine displays PPP link up the modem is working and someone has dialled up this machine from a remote PC and the password Username has been accepted and the PPP link is authenticated and established M series Service Instructions 75 9 Modem operation 9 3 Setting up a dial up account on the PC In order to communicate with the Mosaic machine via a modem a dial up account must be set up on the PC with the correct parameters The procedure for doing this differs between Win95 Win98 and NT Before sett
39. hed 66 M series Service Instructions 7 Default settings Consolidation of dual servers When communications between dual servers breaks down both will continue as servers potentially with clients As trading continues on both totals receipts and transactions will be generated When the servers are reunited transactions and receipts will be consolidated so that both servers will now have a complete set of receipts and transactions Totals data will not be collected It will be regenerated from the receipt and transaction data NB For server consolidation audit mode must be enabled M series Service Instructions 67 8 Audit report transaction collection Audit report transaction collection Transaction collection Transactions are collected to consolidate local mode machines to the server and also for consolidating dual servers with each other Consolidation of local mode machines When aclient machine enters local mode because of some kind of server or network failure it clears down its totals receipt and transaction stores Trading on this machine will generate totals receipts and transactions locally When receipts or labels are printed the associated receipt and transaction data is retained in the same way as such data is retained when audit mode is enabled When the network is restored the server will initiate a process of recovering this data from all machines in local mode and of restoring all lo
40. ing up the account you must 1 Check that the PC has a correctly installed modem 2 Ensure that Windows Dial Up Networking is installed on the PC Check the Windows documentation for how to do this 3 Ensure TCP IP protocol is enabled Check the Windows documentation for how to do this 4 Create a dial up networking account on the PC Using MX050 MX050 prompts the user for the following items e Phone book name e Scale username must match username defined on the machine e Scale password must match password defined on the machine e Phone number The remaining items are set up automatically Manual setup When creating the dial up account manually you must also set up these items e Modem setup 38 400 BAUD8 N 1 enable hardware flow control enable modem error control enable modem compression e Dialup server type e PPP Windows NT Windows 95 Plus Internet e TCP IP Network Protocol 76 M series Service Instructions e TCP IP settings server assigned IP address server assigned name and server address e Server settings disable modem disable PPP LCP extensions NT option 9 Modem operation compression disable IP header compression disable user default gateway Modem adaptor cable A short adaptor loom is required together with the standard modem loom i e DTE to DCE loom to connect a modem to Mosaic Comms 1 port Length A should be as required for the particular situation
41. interfering with the cross or the transducer Connect transducer and refit the RAM expansion card if one was originally fitted DO NOT REFIT THE OLD ETHERNET CARD M500 models If you do not have adequate access to fit the new ethernet loom with the cover in the service position see page 18 disconnect the display panel and remove the front cover completely M series Service Instructions 87 10 Maintenance 10 6 Connections 71014 972 Mosaic LCD display 1 70658 234 240 Loom mains Mosaic PSU assembly switch 70682 262 278 L 70734 940 Optional memory Optional ethernet 4MB 71015 128 71014 980 8MB 71014 978 1 5MB 71015 164 C Main PCB assembly 1 0 Board 71014 972 71014 974 Printer spine PCB assembly 71014 976 _ Removable Transducer assembly head assembly T103 see table 70785 972 II Mosaic LCD display 70658 234 240 Reymat assembly 70785 967 small 70785 968 large 88 M series Service Instructions 10 Maintenance 7101
42. ks 55 R RAM expansion board 12 S Sabre converting to 85 Self service keyboard 11 M series Service Instructions Index Service mode 21 restrictedaccess 22 unrestricted access 22 Service PIN 43 Single server 66 T TR Reyboard 9 Transaction collection 68 consolidation 68 VV Warnings safety 1 service precautions 2 M series Service Instructions The address of your Avery Berkel support centre is This document contains a general guide only of the product and shall not form part of any contract unless specifically agreed by Avery Berkel Limited in writing in each case on the Order Acknowledgement The specification of the products described herein may vary from time to time and may be altered without notice Avery Berke Foundry Lane Smethwick West Midlands Email info averyberkel com England B66 2LP Internet http Avww averyberkel com Tel 44 0 870 903 4343 Fax 44 0 121 224 8183
43. live receipts Consequently the number of receipts stores need not be greater than the maximum number of operators that will use the system at any one time The number of transactions per receipt store should be set to the average size of a receipt If for example the system may have 20 operators with up to 100 live transactions between them at any one time then 20 receipts with 5 transaction receipt is sufficient This would also limit the largest receipt on the system to 100 transactions i e 20 x 5 For label operation not add mode only a single receipt store and transactions store are required If an audit trail is required the number of receipts and transaction stores should be set according to the length of trail required Dual servers For dual server operation audit mode should be enabled If communications between servers is broken both may continue to support a network of clients If totals and or audit trail integrity is less important than continued trading then the server buffer should be circular If communications between servers is broken the number of receipt and transaction stores will determine how long trading can continue without totals and or audit trail being lost If totals and or audit trail integrity is vital then the server buffer should be linear The number of receipt stores and transaction stores will then determine how long trading can continue before an audit full condition is reac
44. ll be available Manager Mode Machine setup Machine mode Checkout POS Mode Self Service Mode Self Service Self Service Mode Keybd Both Keyboards TK Keyboard Only Note Security should be set for functions that you do not wish to be available from the keyboard The zero key on the sales keyboard is disabled in self service mode To zero the scale go to Manager Mode and press zero 10 M series Service Instructions 3 Installation Setting up the keys The keyboard is fitted with small keys as standard Any set of four keys can be removed and replaced with a single quad key or a set of two keys can be replaced with a double key Top soor catch Bottom Reset Group door button button catch Push in both Open the Remove the catches door overlay sheet je Replace the required keys For each new quad or double key hold down the Group button and press the quad or double key M series Service Instructions 11 3 Installation 3 5 Installing a RAM expansion board Make sure that all PLU files label formats etc are copied to another machine before adding or removing a RAM expansion card Machine using main board 71014 972 Note These instructions only apply to machines using main boards 71014 97
45. ly accessible socket outlet Permanently connected equipment must have a readily accessible disconnect device incorporated in the fixed wiring The power plug must be inserted in a socket outlet provided with a protective earth contact The electrical supply at the socket outlet must provide over current protection of an appropriate rating The socket outlet must be within easy reach for isolation of the machine for cleaning and servicing For your protection all mains 110V or 230V equipment used out of doors or in wet or damp conditions should be supplied from a correctly fused source and protected by an approved RCD to BS7071 or BS7288 or BS4293 Cleaning Do not clean the machine or any remote units whilst it is switched on For cleaning use only a clean cloth moistened with water containing a small amount of domestic detergent CAUTION Harsh abrasives solvents scouring cleaners and alkaline cleaning solutions such as washing soda should not be used especially on the display windows Under no circumstances should you attempt to wipe the inside of the machine M series Service Instructions 1 1 VVarnings 1 2 Service precautions If the unit case or the covers of any remote units have been removed do not apply power to the unit unless specifically instructed to do so in these instructions When working on live equipment exercise great care use insulated tools and test equipment and do not work alone Also maintain
46. mma 5 amp 6 Currency symbol 00 None 15 D 30 Won 45 JD 01 16 RM 31 Bt 46 KD 02 17 L 32 Pts 47 LL 03 R 18 N 33 EEK 48 RO 04 F French 19 Esc 34 Lt 49 QR 05 Kr 20 Pta 35 50 SR 06 DM 21 Rp 36 Eur 51 YR 07 S 22 mk 37 R 52 Ft 08 Fr 23 PX 38 B 53 kn 09 f 24 SR 39 C 54 Lm 10 Lit 25 zt 40 Q 11 P 26 Re 41 TL 12 E 27 SR 42 F Belgian 13 R 28 kr 43 BD 14 M 29 DHS 44 LE 7 Receipt rounding 0 Round to nearest 1 2 Round to nearest 10 1 Round to nearest 5 3 Round to nearest 25 8 Auto subtotal display 0 Disabled 1 Enabled 9 Subtotal timeout 0 1 Second 3 4 Seconds 1 2 Seconds 4 5 Seconds 2 3 Seconds 38 M series Service Instructions 5 Service mode menus Bank 2 Digit 10 Printhead monitoring Rohm only 0 Dot monitor Off Dot Save Off default 1 Dot monitor On Dot Save Off 30 minute nag message 2 Dot monitor On Dot Save Off 4 hour nag message 3 Dot monitor On Dot Save On 30 minute nag message 4 Dot monitor On Dot Save On 4 hour nag message 11 Date 1 field on hand price labels 0 Date 1 Time 12 Leading zero suppression 0 Disabled 1 Enabled 13 Printed boxes if defined 0 Disabled 1 Enabled 14 Not used 15 Not used 16 Not used Country configuration Bank 3 Digit 1 Balance range 0 2 1 5 2 Balance at power up 0 Disabled 1
47. mmunications menu and press Enter 3 If the system is comprised of more than one network of machines see page 53 4 Go to Auto configure and press Enter The machine that you are using will automatically detect the other machines with the same network ID This machine will become the server and the rest of the machines will be client machines M series Service Instructions 55 6 Networking 6 2 Adding a machine to an existing network To add a machine to an existing machine only network Connect the new machine to the network hub Enter Management mode see page Scroll to the communications menu and press enter If the system is comprised of more than one network of machines refer to page 53 5 Go to Auto configure and press Enter The machine that you are using will detect the existing network and become a client machine SF o ND 6 If necessary update the machine s PLU file by performing a network dump An E in the Scale Map indicates that the client machine at that position does not have the PLU file If you are installing non DHCP machines to an established network that uses other equipment such as EPOS systems and computers then you must ask the network administrator for a spare IP address number If you are installing a non DHCP machine to an established network where machines have already been installed then you must gather information about the network The easiest way to do this is to
48. n the current server a warning message will appear stating that there is a map error data may be lost It will then ask are you sure7 If you select yes then the machine you are using will become the server Software versions 2 onwards Before setting a client machine to be a server you should e clear all transactions e clear all totals e clear the audit list completely If a server already exists on the network then e the new server becomes the back up server e anexisting back up server will revert to client status e f you change a back up server to a server the old server becomes the back up Machine operation The receipt and transaction memory settings on the backup server must be identical to the main server Although the backup and server continuously synchronise the system should not be operated for extended periods with one server switched off If this is the case e g repair the totals transactions and the audit list should be cleared before 58 M series Service Instructions 6 Networking re instating a second server to ensure that they are synchronised The date and time of starting to synchronise and finishing is logged in the system log If you attempt to clear totals or transactions with backup off line a warning message is given If more than one server is set the server that powers up first will be the primary server with the second set to the backup server If the primar
49. nd enter the Y2 value j ENTER xou2 119109 o EL To print a test label To save and exit pa LF CL To exit vvithout saving To move to the next field SHIFT ENTER ENTER CB D Typical test print Field area Field number Graphic Fld 13 Ref 03 oo Field reference a Fmt Std 14 FId 00 Es O Fid 10 Fid 11 FId 06 Fld 07 wv moj 12 Fld 08 3 Fld 16 Fld 17 E Fld 14 Fld 15 Store name Note This field appears in this USR User defined field position on all labels STD Standard default label format M series Service Instructions 51 5 Service mode menus Field information Restore Format This option allows you to restore the specified label format to its factory default List Format This option will print out details about all the fields that are used on the specified label format 01 11 2000 Usr Label Format Label Rotation Field 00 PLU Text Font D Co ords et Label Format List 0 7 1550 5 49 3 48 8 10 oe ae Label number 3 go 00 52 M series Service Instructions 6 Networking 6 Networking Two machines can be networked without a hub by using a simple cross cable to link the machines together Up to 31 M series machines and one CX network can be connected together into a machine network These machines can be connec
50. ndling procedures The transducer in the machine is not protected against negative overload Do not lift the machine by the cross assembly or transducer after the covers have been removed When the cross assembly load stop or transducer are disassembled or otherwise removed handle the transducer with care Do not exert physical force on it and do not attempt to disassemble its component parts Do not attempt any maintenance within the transducer Ensure that the transducer is not damaged by tools or other objects during maintenance storage or shipment Print head The thermal print head of the printer will be damaged if scratched with sharp objects such as a screwdriver or knife blade When examining or servicing the print head take care not to damage it If the print head requires cleaning use only the cleaning kit specified in the procedures M series Service Instructions 3 2 Model range 2 Model range M100 M200 M series Service Instructions 5 2 Model range M410 M420 M600 601 602 603 M650 651 6 M series Service Instructions 3 Installation 3 Installation 3 1 Cable management In order to protect cables from being accidentally pulled out and damaged all cables from the machine should be held in place using the clip s shown below ee i Alternative clip positions 3 2 Using a DCU converter To use the C400 DCU you must have an adaptor cable part
51. number 70734 970 M series Service Instructions 7 3 Installation 3 3 Installing the M300 TK keyboard The M300 TK keyboard is a customer self service keyboard It can be configured at any time with a combination of standard double and quadruple keys Column mounted 1 Remove the weighplate 2 Place the machine upside down with the back of the machine near the edge of the work surface 3 Fit the M300 TK keyboard to the machine using three M6 X 16mm socket cap head screws and the three single coil spring washers Discard the nut only used for packing CAUTION The spring washers must be fitted to prevent A damage to the machine i 7 U Remote and column mounted keyboard 4 Connect the cable from the M300 TK keyboard to serial port 2 8 M series Service Instructions 3 Installation 3 4 Configuring the M300 TK keyboard Phase 1 up to phase 2 machines To use the self service keyboard you must disable the operator keyboard Manager Mode C 0 ENTER Z T To enable the operator keyboard on a self service machine Manager Mode c 0 ENTER s4 O M series Service Instructions 9 3 Installation Phase 3 machines For machines using phase 3 softvvare you can choose to enable only the self service keyboard or both keyboards If both keyboards are enabled all the keys except the function keys on the sales keyboard wi
52. over 18136 449 Ticket mouth assy receipt 62261 168 Spacer display window 631 48 122 Main board pillar 63515 113 PSU cover pillar 63523 121 Print roller cassette 63848 120 Garter spring 64433 118 Customer window with gasket 65318 924 Sealing disc for centre screw in top cover 65111 128 EMC spine clip 66251 131 Toothed drive belt 103T80 66872 122 Printer door assembly 70227 104 Assorted fixings 70421 374 Mains plug UK 3M length 70611 909 Mains plug UK Multiples Electrax 70611 908 Mains plug Italy 70611 906 Mains plug South Africa 70611 905 Mains plug Denmark 70611 904 Mains plug Europe 70611 903 Mains plug Australia 70611 902 Mains plug Indonesia 70611 901 Mains plug Switzerland 70611 900 Mains plug UK 2M length 70611 899 98 M series Service Instructions 12 Parts list Name Part number Mains plug USA Canada 0611 898 Mosaic LCD display 70658 234 M series PSU assembly Note This is for any 70682 262 market except America old New M series PSU assembly current 70682 278 15kg AVR transducer Lo Boy M410 70718 130 Keymat assembly 70785 967 Printer spine PCB assembly 71014 976 Input Output PCB assembly non Sabre 71014 974 Input Output PCB assembly Sabre 71015 230 Lo Boy print spine PCB assembly 71015 104 Pack of 5 clamshell cleaning cards 76801 107 Sureprint cleaning kit 76801 105 Devlin legend sheet 20 MEMB DP 114000
53. pt i e 420 transactions altogether M series Service Instructions 63 7 Default settings Setting up receipt and transaction memory Under the Diagnostics Initialise M C Set Trans Memory menu the following can be set e The number of receipt stores e The number of transactions per receipt The number of receipt stores will determine how many receipts or labels both live and audit can be held at any given time When the maximum number of transactions have been reached the machine will prompt the operator to print a receipt When these settings have been made the machine will cold start Set them before setting data which would be lost during a cold start The default settings are 20 receipts and 8 transactions per receipt 64 M series Service Instructions 7 2 7 Default settings Client memory requirements The client machine must have more than or equal memory to the server Where totals integrity is important If totals data integrity is more important under network failure conditions than the ability to continue trading then the client buffer mode should be set to linear i e it will display audit full once its memory is full If totals data integrity is less important under network failure conditions than the ability to continue trading then the client buffer mode should be set to circular i e it will allow new trade to overwrite the oldest once its memory is full The number of
54. receipt stores and transaction stores will determine how long trading can continue in local mode before either an audit full condition is reached linear mode or totals are lost circular mode If for example a client machine is expected to produce 50 labels not add mode an hour then 8 hours trading in local mode would require 400 receipts with 1 transaction receipt If a client is expected to produce 20 receipts per hour with an average of 4 transactions per receipt then 8 hours trading in local mode would require 160 receipt stores with 4 transactions receipt Where totals are unimportant Where totals data is unimportant the client needs only enough receipt and transaction stores to hold the live receipts and transactions If for example a client machine in local mode may have 4 operators with up to 100 live transactions between them at any one time then 4 receipts with 25 transaction receipt is sufficient This would also limit the largest receipt when not in local mode to 100 transactions i e 4 x 25 For label mode not add mode a single receipt store and transaction store is sufficient It is preferable to leave this as the default setting M series Service Instructions 65 7 Default settings 7 3 Server memory requirements Single servers In a single server system where audit trail is not required leave audit mode at the default setting Receipt and transaction stores are only required for
55. s printed with transaction data First line contains text and total price Second line contains weight multiplier and unit price item 2 Receipt format 2 As receipt format 2 except total price printed on third line for weighted 3 Receipt format 3 Symbols line First line contains text Second line contains weight multiplier unit item price and total price 4 Receipt format 4 Each transaction contains its own symbols line 5 Receipt format 5 USA receipt format Identical to format 1 except that X and Items are replaced by and pc for nonweighed and the symbol is printed just before price kg for weighed goods 6 Receipt format 6 Australian receipt format Identical to format 5 except the description is not allowed to encroach into the total prices column 7 Condensed format 0 Disabled 1 Enabled 8 Change calculation 0 Disabled 1 Enabled 9 Direct entry prepack 0 Disabled 1 Enabled 10 Net weight 0 Grams 1 Oz Ib oz 11 USA total price legend 0 Disabled 1 Enabled 12 French Back calculation 0 Disabled 1 Enabled M series Service Instructions 35 5 Service mode menus Bank 4 Digit 13 Print Strobe Algorithm Printer 1 0 One full strike 1 Two half strikes 2 Three half strikes 3 Two full strikes 4 Three half strikes reduced energy 5 Historic Control 100mm s 6 Historic Control 66mm s 7 Historic Control 50mm s
56. scale and modem The standard recommended by Avery Berkel is of this type with CTS and RTS wires included see page 77 Standard modem loom e check the initstring For this newer software the initstring has changed amp KO disable hardware flow control has changed to amp K3 enable hardware handshaking with CTS and RTS The initstring should be ATMOS0 1V1X4 amp K3 amp D0 Some modems may use a command other than amp K3 to enable CTS RTS handshaking Check the modem manufacturer s documentation and if necessary use the Edit Initstring function to modify the initstring M series Service Instructions 73 9 Modem operation Edit InitString If you need to modify the default initstring to suit a particular modem use the Edit InitString function Note When using the Edit InitString Menu the last character in the initstring must be a linefeed The edited initstring is sent to the modem and the modem will then either respond with OK or ERROR to this new string If the modem responds with OK then the machine will tell the modem to store away this setting in the modems user profile 0 This profile 0 is non volatile memory therefore the modem can now be switched off and on and it will retain the new initstring The initstring and the modem response will be logged in the System log It is recommended that this is checked to ensure the modem accepted the string as OK Reset InitString This will reset t
57. ss enter 2 Use to select the serial port to be tested 3 Press enter to start test The machine will display the baud rate and whether the serial port has passed or failed the test Printer setup Do not adjust these settings unless there is a problem with the printer Density This allows you to set the print density on the print out 1 light 9 dark default 5 If the print quality is poor check that the printhead is clean Poor quality printing can be caused by using inferior quality paper Note For M420 machines with two printers set the print density for the receipt second printer using the Printer 2 menu option 24 M series Service Instructions 5 Service mode menus Sensor Not used Printhead life This is for factory testing purposes only Sensor distance This allows the parking position distance to be adjusted mm Default setting is 47 7mm Initialise M C This allows you to select the method of restarting initialise the machine The options are Warm restart This is the equivalent of switching off the machine and then switching on Cold Start This will restart the machine and clear all the battery backed RAM This will delete ALL records except e Service PIN e Sub net mask e Label formats and logos e Gateway IP address e Configuration banks e Modem enable disable e Euro rate e Print density e IP address e Distance from sensor e Advantage IP address e LCD contrast e Net
58. st transactions will be overwritten When the server buffer is set to linear mode the server will warn when the store becomes 75 90 or 100 full by flashing audit 75 full audit 90 full or audit full as appropriate on the server machine instead of the scrolling message In addition the network map menu will display a warning of these conditions when entered M series Service Instructions 69 8 Audit report transaction collection Client buffer mode e Circular Buffer e Linear Buffer default In a similar way a local machine may retain live data and audit transactions when in local mode This will only occur until the server detects and re synchronises the machine No further transactions will be allowed when the buffer is full Audit report Selecting this menu item will produce a report of the audit store There are two types of report that may be generated e Summary default e Detailed Both reports require filter information to be entered Start Date Time defaulted to first transaction date time in store End Date Time defaulted to now Start Receipt No End Receipt No Filter type defaults to none The start and end receipt numbers default to 0 which will produce reports on any receipt number The report is printed when the filter information has been entered and the user has confirmed that a report is wanted Erase audit buffer This menu optional allows the audit store to be erased
59. ted to either one physical network hub or several By giving each group of machines a different network ID number up to 99 machine networks can be created each network can consist of up to 31 machines Network 1 ID1 Network 2 ID2 ul EA Network 3 ID3 ul Network 4 ID4 To create a multiple machine network 1 For each machine that is intended to be part of a multiple machine network enter Management mode M series Service Instructions 53 6 Networking Go to the communications menu and press enter Go to Advanced setup menu and press enter Scroll to the Network ID menu and press enter Enter a new ID number 0 99 oR W N Note The base port number should only be changed if there is a conflict b
60. the new print head in the open position replace the print head taking care not to bend any of the connecting pins Tighten the retaining screw 84 M series Service Instructions 10 Maintenance 10 5 Converting to Sabre Back up all data from scale before converting 3 Machines fitted with the main boards 71015 218 Sabre will only operate with software versions 3 1 or later Remove the weighplate followed by the top cover and then the cross Remove Ram expansion card and ethernet card if fitted Discard the ethernet card You must not fit an ethernet card with main board 71015 218 Disconnect ribbon cable to I O board and transducer cable and remove main board M series Service Instructions 85 10 Maintenance Remove existing ethernet loom 70734 960 cutting tie wraps where necessary TI Connect new ethernet loom 70735 153 to I O board Connector immediately above external network connector Tie wrap the ferrite to the board using existing holes Route the loom along the top of the I O board and beneath the new main board Connect to the 6 way connector on the main board 86 M series Service Instructions 10 Maintenance Fit the new main board 71015 218 and tie wrap the ethernet loom along the top of the I O board and to one of the main board support pillars to prevent it
61. uctions 81 10 Maintenance 10 3 Replacing a backlight Removing the backlight mains power to the machine before touching the back of A WARNING To avoid severe electric shock switch off the the LCD screen D Disconnect the connector from the backlight then remove the two plastic retaining pins Slide the LCD screen partially out Remove the two rubber end caps and the metal shield Cut one of the wires to the backlight and slide the backlight out 82 M series Service Instructions 10 Maintenance Fitting a new backlight D Thread the backlight through the end of the LCD scree and slide the LCD screen back into the housing Replace the two rubber end caps and the metal shield Secure the LCD screen in place with the two plastic retaining pins Slide the crimped wire off the backlight into the connector and plug the connector into the PCB M series Service Instructions 83 10 Maintenance 10 4 Changing the print head assembly Removing replacing the print head assembly CAUTION Observe all precautions for handling electrostatic A discharge sensitive devices dix D Switch off the machine Remove any paper from the printer mouth Disengage the print head Remove the cassette Unscrew the retaining screw and remove the complete print head assembly Slotted A retaining screw With
62. ult settings Note Changing these settings will induce a cold start and should therefore be done before other data is set It is also important to make adequate provision for transactions and receipts because changing the settings later will destroy other data that has been programmed Receipt and transaction memory The number of receipts and transactions which will be required by a given installation will be dependant on a number of factors e ls an audit trail of transactions required e Is totals integrity during network failure important e How busy is the system e How busy are individual machines e ls dual server operation required e ls the system label or receipt When setting up the number of receipt stores and the number of transactions receipt the following should also be considered e Each label stored by the system requires one receipt store and one transaction store e Each receipt requires one receipt store and the appropriate number of transactions stores e The setting of the number of transactions receipt should reflect the average number of transactions per receipt not the maximum possible figure e Greater numbers of receipts and transactions will mean less memory for PLUs e A receipt store is about four times as big as a transaction store So 100 receipt stores with 1 transaction receipt i e 100 transactions altogether will take as much memory as 20 receipt stores with 21 transactions recei
63. update the machine s PLU file by performing a network dump see updating a client machine DHCP Dynamic Host Configuration Protocol This is an industry standard networking protocol Its purpose is to simplify the administration of IP addresses on a network When DHCP is enabled the scale IP address subnet mask and default gateway are allocated by the DHCP server To use DHCP at the scale enter an IP address 0 0 0 0 Each time the scale reboots it will request an IP address from the DHCP server A test print from the scale will print the IP address allocated to the machine Updating a client machine To update a client machine so that it uses the same PLUs label formats and logos as the server machine 1 Using the server machine enter Management mode 2 Select the Communications menu 3 Select Network Dump When asked Are You Sure press the Yes key M series Service Instructions 57 6 Networking Error bleeps The main PLU file is held by the server machine all client machines are checked every 5 seconds If one of the client machines becomes disconnected from the network the server will begin to bleep The bleeping will continue until you go to the network map and press Enter Note You can disable the bleep on phase 2 machines Changing a machine from client to server Software version 1 Any machine may be used as the server however if the PLU records in the machine are different from the records i
64. use an existing machine to print a test report press the test key twice The IP address of the new machine must be changed so it will communicate with the existing machines on the network The IP address of the machine consists of two parts the network address and the machine address The network address must be the same as all the other machines on the same network and the machine address must be different from the other machines on the same network The network address depends on which sub net mask is used for example for an IP address of 88 1 1 7 Sub net mask 255 0 0 0 255 255 0 0 255 255 255 0 Network address gg 0 0 0 88 1 0 0 88 1 1 0 Machine address 88 1 1 7 88 1 1 7 88 1 1 7 56 M series Service Instructions 6 Networking To connect a machine to an established mixed network Enter Management mode Go to the communications menu and press enter Go to Advanced setup menu and press enter Go to the Machine IP Address and change the address so that the network address is the same as the existing network and so that the machine address is different from the other machines on the network 5 Change the Sub net mask so that it is the same as the existing network SN Note For Phase 1 machines the appropriate default sub net mask will be selected automatically according to the class of IP address used 6 Connect the new machine to the network hub 7 If necessary
65. within limits specified by a filter see audit report A warning will be displayed if the backup server is off line as this could cause a problem with totalising the backup server coming on line would add receipts previously cleared back to the server For this purpose there is a permanent network map to ensure the server is aware of this even after power up 70 M series Service Instructions 8 Audit report transaction collection PLU memory Softvvare versions before version 3 0 The amount of memory needed to store PLUs grows as trading continues due to totals becoming non zero Ensure that the PLU memory has sufficient free memory to store all of the expected totals Software versions 3 0 onwards provide an option for disabling PLU totals Disabling PLU totals has the effect of e freeing up memory that is then used as additional PLU memory e as trading continues the memory available for new PLUs does not decrease Reports Totals Report X Reports Z Reports X2 Reports Z2 Reports Report Carcass Totals Setup X Totals Only X and X2 Totals PLU Totals Yes PLU Totals No Note The default setting is PLU totals enabled M series Service Instructions 71 9 Modem operation 9 Modem operation Manager Mode Communication Advanced setup Modem setup Modem On Off Modem Modem Edit Reset Test Modem Test PPP Username password InitString InitString link link Serial port 2
66. work ID e Diagnostic log size e Host port number e Calibration and gravity factors e Number of receipts and transactions Factory reset This will restore the machine to its factory default settings This will delete ALL records except for the MAC Media Access Control address calibration constants gravity factors and bank 1 digit 1 of the machine configuration M series Service Instructions 25 5 Service mode menus Factory reset values IP Address Network ID Host port number Sub net mask TCP IP Gateway Address Advantage IP Address Logos Label formats Calibration Gravity Configuration banks Euro conversion rate Print density Number of receipts and trans Distance from sensor to printhead LCD contrast Modem on off Modem initstring up to ver 2 4 0 8 vers 3 0 0 0 on Service PIN Diagnostic log size Audit mode Distance printed mm Reset to 88 200 100 5 Reset to 0 Reset to 3001 Reset to 255 0 0 0 Reset to 0 0 0 0 disabled Reset to 0 0 0 0 disabled All deleted Reset to default settings Unchanged Unchanged Reset to default settings except for digit 1 bank 1 Reset to 1 00 Reset to 5 Reset to 20 receipts and 8 transactions Reset to 47 7mm Reset but no change until machine is switched off and on Reset to disabled Reset to ATM0S0 2V1 X48R0D0 I Reset to ATMOS0 1V1X4 amp K3 amp D0 1 Reset to 9467 Reset to small disabled Reset to zero Delete File This will d
67. y server goes down the backup server will become the primary server and will continue to be so even if the previous server comes back up The previous server will in this instance become the backup server when it restarts In the instance of a cable failure between backup server and the primary server the backup server will become primary when the cable is reconnected there will be two servers In this instance the first server to detect this will demote the other to backup server Any audit data mismatch will be detected by the background server during synchronisation polling The backup server acts as client in terms of clearing totals etc i e the request is sent to the primary server the backup server will also perform the request locally If both servers have failed the client will ask if the user wishes to enter local mode on confirmation all totals and transactions will be cleared from the client local memory The first transaction or total request for each operator on the local machine will display a warning to re enter transactions M series Service Instructions 59 6 Networking 6 3 Eg Local mode recovery When the server detects a client that has gone to local mode it will switch that client on line and synchronise the client s data Firstly this will involve transferring any live transactions on the client to the server During this period the client machine must be locked out to avoid losing transactions

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