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0* 0* Product User`s Guide

1. oy Configure 2 Mail aoee I 4 Scan For Help press Fi On the desktop you can view and organize scanned items as well as faxes being sent from and received to the computer The following are a few of the tasks you could accomplish using the desktop e After scanning business cards from contacts use the desktop to organize them in an electronic file e Scan receipts and keep them as an electronic record of your business expenses e Organize received faxes as an electronic file of contact with customers If you want to view a JetSuite document jsd file extension and add notes or highlight information double click the thumbnail or file name of the item The document appears in the viewer 6 Scanning 127 Using link icons 7 You can send scanned items and faxes to other functions and programs Icons for these functions and programs are in the Manager toolbar which is at the bottom of the desktop or viewer window The Manager toolbar shows the links for the print fax copy and scan functions The links that appear for programs depend on which compatible programs were installed on your computer when you installed the JetSuite Pro software The following are a few of the links displayed automatically Print E FO nm o x Rp eal 3 wo 0O a gt Eh Configure 128 6 Scanning e Print With an item selected click this icon to print it Fax With
2. Answering Phone Machine Before you begin plug a dual adaptor not included into the cord for the HP LaserJet product Then if you are not connecting one or more of the devices shown just cross it out Finally in the manner indicated connect the devices you do have See the next page for step by step instructions When you are finished connecting other devices go to Installing the software in this chapter If you are not installing software now you must still set certain setting before using the fax machine Go to Setting required features for standalone fax in this chapter Note In the rare instance that you have two devices that do not have British Telecom Tel sockets as well as a telephone and or answering machine you will not be able to connect all the devices to this wall socket You may connect part of the devices to another wall socket for this phone line However if you have an answering machine connect it to the same wall socket as the HP LaserJet 3100 product 30 1 Set Up EN Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Unplug all devices from their power source Make sure the HP LaserJet 3100 product is plugged into the wall socket Plug a dual adaptor not included into the cord for the HP LaserJet 3100 product Connecting the device without a British Telecom Tel socket Plug the device s cord into one side of the dual adaptor This dev
3. J 3 Press ENTER MENU to save the selection EN EN Resolution options Use this table to determine which resolution setting to choose for your fax Note that each increase in quality lengthens transmission time Choose this For this result resolution Standard Standard quality for words 203 by 98 dpi e Use this setting when speed is more important than quality This is the fastest of the resolution settings e All fax machines can receive at this quality e Words have better quality than graphics or photos Fine Higher quality for words 203 by 196 dpi Use this setting for good all around quality Most fax machines can receive at this setting If they cannot they will receive at Standard Words have better quality than graphics or photos Superfine Best quality for words 300 by 300 dpi e Words have better quality than graphics or photos e Only a few fax machines receive at this mode If they cannot they will receive at the highest supported resolution e Documents with this resolution are not scanned before the fax number connects e Faxes to a group faxes to be polled or delayed faxes cannot use this setting Photo Best quality for graphics and photos halftone images scan up to 300 by 300 dpi Use this setting when the quality of graphics and photos in the document is more important than the quality of words Only a few fax machines receive at this mode If the
4. 144 Programming a group dial code 02 00005 146 Programming a one touch key for alternate long distance service 148 Changing the time and date 00000 eee 150 Changing the fax header 00 00a eee 151 Adjusting autoredial 0 0 0 ccc eee eee 152 Adjusting the time between redials 04 153 Selecting tone or pulse dialing mode 154 Changing detect dialtone 0 00 eee eee 154 Setting receive fax options 02 000 eee 155 Changing answer mode and rings to answer 156 Turning on or off error correction 2000000 158 Changing the page stamp option 5 159 Receiving faxes to Memory 00 000 c eee 160 Enabling remote retrieval and setting a password 161 EN EN Setting autoreduction for incoming faxes 162 Changing the silent detect mode 5 163 Enabling an extension phone 0 000 eee eee 163 Managing logs and reports 00 00 cee eee ee 164 Printing the fax log 0 2 0 0 cee eee 164 Setting when the fax log prints 0 00005 165 Setting when transmission reports print 165 Printing a one touch speed dial and group dial report 166 Printing a configuration report 00000 eee aee 166 Printing a self test report 0000 e eee eee 167 Printing a Menu tree 2 2
5. To load special items CAUTION Make sure to use a carrier sheet when copying fragile items and photographs Sent unprotected fragile items can be damaged and photographs will be scratched and can lose their finish 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Locate the special media lever on the top edge of the control panel and move it to the right CAUTION Do not move the lever after the scanner has begun sending the page 3 Load only one sheet at a time top first face down into the document feeder tray Note If you are loading a business card place it with a long edge first Wait for the HP LaserJet 3100 product to load the page Note Move the special media lever back to the left after sending special items A stack of regular pages sent with the lever at the right can go through in multiples and may cause jams 5 Copying 115 Making copies Note Note 116 5 Copying Use this procedure to make copies You can make up to 99 copies of a document that is up to 30 pages long depending on the thickness of the pages If pages of the document are longer than 14 inches 356 mm the copies of them print on multiple sheets of paper The factory default for collation is Yes With the collation on multiple copies print in sets For example if you are making two copies of a three page document the copies print in this order 1 2 3 1 2 3 See Setting
6. 25 Deciding what else to connect 000 cece eee eee 26 Connecting other devices optional 5 27 Connecting the power Cord 0 ees 32 Installing the software 0 0 0 0 c cee eee 33 If you already have a PC fax program 000 5 34 Using the CD ROM or floppy disks 0 5 35 Installation instructions 0 0 0 0 0c cc eee 35 Creating floppy disks from the CD ROM 37 Uninstalling the software 1 0 0 0 ccc eee 37 Installation troubleshooting 0 000 0c eee eee 39 Setting required features for standalone fax 40 Setting the time and date 0 0 0c eee eee 41 Setting the fax header 1 6 0 cee ee 42 Setting the answer mode and rings to answer 43 Printing atest page 2 ee eee 45 Taking the next Step 0 ee 45 2 Quick Tutorial INTOGUCTION s ss veies 2 econ doe nes ee ee ee ee Ree ae ooh elas we 47 Identifying control panel keys and features 05 48 Contents 5 6 Contents Using the control panel menu 000 eee ee 49 Identifying Document Assistant features software 50 Accessing the JetSuite Pro software 00 0c eee ee 51 Introducing the viewer software 00e eee eeaeee 52 Introducing the desktop software 00c cece eee eee 53 Using online help 00000 cece eee 54 Loading items to be fax
7. EN If you do not have a computer or have chosen not to install the software you do not need to connect the parallel cable Note If you are connecting the HP LaserJet 3100 product to a computer the HP LaserJet 3100 product must be connected directly to a dedicated parallel port on the computer If you have a device such as an external disk drive or switch box connected to the computer s parallel port you must unhook the device to connect and use the HP LaserJet 3100 product or you must use two parallel ports on the computer To connect the parallel cable 1 Turn off the computer 2 Squeeze the clips on the sides of the parallel cable and attach it to the connector on the back of the HP LaserJet 3100 product Gently tug on the cable to ensure it is securely connected and then push it back in 3 Connect the other end of the cable to a parallel port on the computer Secure the cable by tightening the screws CAUTION Do not connect the cable to a serial port on the computer Doing so can damage the HP LaserJet 3100 product If you need help locating the parallel port see the documentation for the computer 1 Set Up 23 Connecting telephone cords This section provides various installation options for connecting the HP LaserJet 3100 product to the telephone line Before you begin The HP LaserJet 3100 product is not supported with telephone system features provided by your local telephone comp
8. JetSuite Document Assistant Click anywhere on this screen to activate it ou have placed paper in the Document Feeder Click here to use JetSuite to Scan Copy or Fax As indicated you can choose to fax copy or scan the document loaded in the document feeder tray If you have a compatible e mail program the Scan to E mail button also appears JetSuite Document Assistant Click Scan to Click Fax to begin scanning begin Faxing Click here to Click Copy to begin scanning begin Copying to E mail Click Cancel to make dialog box disappear Click Config to access config settings Click Help to access online help 50 2 Quick Tutorial EN If you are scanning or scanning to e mail you must begin the task using the Document Assistant the JetSuite Pro software or another type of software you cannot use the control panel If you are faxing or copying you can use the software or control panel If you choose the control panel the Document Assistant closes At the bottom of the Document Assistant are the Config Help and Cancel buttons Click Config to access software and HP LaserJet 3100 product configuration settings Help takes you to the online help for the JetSuite software and the HP LaserJet 3100 product Clicking Cancel closes the Document Assistant Accessing the JetSuite Pro software EN You can access the JetSuite Pro software by using the Document Assistant as described above
9. using the Program Manager in Windows 3 1x or the Start menu in Windows 95 NT 4 0 e double clicking the HP LaserJet 3100 product icon on the Windows 95 NT 4 0 taskbar at the bottom right of your computer screen There are two main components to the JetSuite software the desktop and the viewer These two components are described in the following sections 2 Quick Tutorial 51 Introducing the viewer software When you initiate a scan from the Document Assistant the scanned item appears as an unnamed file in the viewer of the JetSuite Pro software Identify the different parts of the viewer window JetSuite image Toolbar 3 File Edit Search View Navigate Tools Image Options Window Help eB OFA WIP Clo AI fT wv 2 B E aE EE Abad MT Condenseai z fe z Dx UNIQUE z Annotation toolbar Close up view of a uy scanned item Ww Manager toolbar 2 x Statu S Fax Copy Scan kA Mail Word Pwr Point Exc el toolbar lB 101g a Zoom out by dragging or clicking The viewer allows you to work with the content of the scanned item Use the viewer to e highlight text or images or add electronic sticky notes using the annotation tools clean up or adjust the scanned item e send the item to print copy fax or attach it to an e mail message 52 2 Quick Tutorial EN Introducing the desktop software When you close a document in the viewer it appears as a th
10. 0 2000 eee eee 126 Working with the desktop 0002 cece eee eee 127 Using link iconS 0 000 c ce eee 128 Scanning to text using OCR 020 0c eee eee 129 About OCR software 00 00 cece ee 130 Scanning from a TWAIN enabled program 131 Scanning long pageS 06 cece eee eee 132 Hints andhelp 0000 cee eee eee 132 7 E Mailing Portable Documents INTOOUCTION 2 2 524 442 fest aa Sedu dol haa eee Bee 133 Introducing the portable document viewer 134 Selecting items for scanning to e mail 05 135 Loading items to be scanned to e mail 04 135 E mailing paper documents from the Document Assistant 137 E mailing paper documents by scanning first 137 E mailing portable documents from the JetSuite Pro software 138 E mailing portable documents from another program 138 8 Managing Basic Features IMO GDUCHOMN seres cg ech tad even kae eve de dae tok deve ee ae oe 139 Using the control panel menu 2 00 eee 140 The Menu tee adic ite ahaa a Pa wall A ais eaae ea 140 Setting send fax options 0 0 0 0 ce eee 142 Inserting a pause or Wait 2 es 142 Enabling special dialing symbols 02 143 Using special dialing symbols 000000005 143 Special dialing symbols options 0 00000 ee 144 Programming one touch keys and speed dial codes
11. 8 Install the product securely on a stable surface 9 Install the product in a protected location where no one can step on or trip over the line cord and the line cord will not be damaged 10 If the product does not operate normally see the troubleshooting chapter 11 Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in appendix A EN Contents 1 Set Up IMFO GUCUON sesser eed pce Pade hare he ee ee oa aa eared wee 11 HP LaserJet 3100 product features 0000 12 Checklist for setting up if installing software 13 Checklist for setting up if not installing SOWAS cs asccta che dud de eonda dd eda eae eda ecu 13 System requirements 0 00 0 ee ees 14 Checking the contentS 00 ccc cece eee eens 15 Identifying parts 6 2 kee 16 Identifying scanner path parts 200 02 eee e nee 16 Identifying printer path parts 6 0 eee 17 Installing the toner cartridge 00000 e eee eee 18 Attaching supports 0 0 0000 e tee 20 Attaching the paper loading label 00 0c eee 21 Loading paper 0 c cette 22 Connecting the parallel cable 0 00 eee eee 23 Connecting telephone cordS 000 cece eee 24 Before you begin 1 cece 24 If you have a modem 00 c eee 24 Connecting the HP LaserJet 3100 product
12. E mailing paper documents by scanning first If you do not have a compatible e mail program the Scan to Email button does not appear on the Document Assistant or would like to add highlight annotations on hypertext links to the paper document load the item and then use the Document Assistant to scan the document to the JetSuite Pro software and save the file as a Self Viewing Portable Document See chapter 6 Scanning and the online help Then open your e mail program and attach the file as you normally would EN 7 E Mailing Portable Documents 137 E mailing portable documents from the JetSuite Pro software You can create and e mail self viewing copies of JetSuite documents If you have an e mail program that is compatible with the JetSuite Pro software the Mail icon is available in the Manager toolbar at the bottom of the desktop or viewer window 2 Mail If this icon is available you can create and e mail a self viewing file of a JetSuite document in one step With the document selected on the desktop or open in the viewer click the icon In the Mail dialog select Self Viewing Portable Document and then click Start Mail You will be asked for the profile name and the e mail program opens automatically The file appears as an attachment in a new message You can type a message and send the e mail as you normally would If the Mail icon is unavailable you can still send the JetSuite document as a self viewing f
13. Hint Setting the paper size The paper size should be set to the size of paper you normally load in the paper input bin The HP LaserJet 3100 product uses this setting for printing reports and determining autoreduction for incoming faxes The printing function does not use this setting If you are loading special size media just for your current print job do not change this setting After you have finished printing reload the original paper To set the paper size 1 Press ENTER MENU 2 Use the lt and gt keys to select ENTER MENU and press 3 Use the lt and gt keys to select F ENTER MENU ze and press 4 Use the lt and gt keys until ie size ar oe you have loaded cel or Press ENTER MENU to save your selection Press STOP CLEAR to exit the Menu settings If you are worried that faxes may come while you have a special type or size of media loaded for a print job you can temporarily receive faxes to memory When the print job finishes reload the normal paper and print out the faxes See Receiving faxes to memory in this chapter and Printing faxes received to memory in chapter 3 174 8 Managing Basic Features EN Note EN Changing the default copy size The default copy size is the size to which copies are normally reduced or enlarged If you keep the factory default size set to 100 percent all copies will be the same size as the original document You probably will not need to
14. Laserser 3100 Product User s Guide Take a look at all HP Support has to offer Thank you for your purchase Along with your product you receive a variety of support services from Hewlett Packard and our support partners designed to give you the results you need quickly and professionally Online Services for 24 hour access to information over your modem we suggest these services World Wide Web URL Printer drivers updated HP printer software plus product and support information may be obtained from the following URLs in the U S http www hp com in Europe http www2 hp com For information specific to the HP LaserJet 3100 product http www hp com support j3100 HP Bulletin Board Service Our electronic download service provides convenient access to HP printer drivers updated HP printer software product information and troubleshooting hints Set your communications software to N 8 1 and use the appropriate number below Australia 61 3 9890 0276 Denmark 45 0 45 991 905 Finland 358 0 9 887 221 251 the Netherlands 31 0 495 546909 Norway 47 22 735697 U S and Canada 1 208 344 1691 United Kingdom 4 0 1344 360 880 Other European Bulletin Board Service numbers are listed at http www2 hp com America Online America Online Bertelsmann is available in the U S France Germany and the U K Printer drivers updated HP printer software and support documentation are available to
15. s identification and the date and time at the top If you change the page stamp option to Yes incoming faxes are stamped with a second line repeating the sender s identification and date and time but also show how many pages were transmitted This helps confirm that you received all pages and the order of the pages The default for page stamping is No Note If you turn on the page stamp option make sure the autoreduction is set to Auto or 97 If autoreduction is turned off a couple of lines of each received fax page might print on a second page See Setting autoreduction for incoming faxes in this chapter To change the page stamp option 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select ENTER MENU 4 Use the lt and gt keys to select ENTER MENU Press STOP CLEAR to exit the Menu settings EN 8 Managing Basic Features 159 Receiving faxes to memory S Ifyou have faxes routed to the HP LaserJet 3100 product and enable memory receive faxes are stored in memory until you retrieve them If memory receive is turned off faxes print The factory default is No Note When faxes are in memory Fri 5 appears on the control panel display For instructions on retrieving faxes from memory see Printing faxes received to memory in chapter 3 To receive faxes to memory 1 2 Press ENTER MENU and press ENTER MENU Use the lt and gt keys to select r
16. service may be required Contact the Customer Service Center See the front of this manual for support information Make sure the printer door is closed Check the toner cartridge for proper installation See Installing the toner cartridge in chapter 1 for instructions Printer is Busy The HP LaserJet 3100 product is temporarily unavailable for other types of printing such as printing faxes or copies No action is needed If you already started another job such as you sent a copy job through the document feeder tray and it was scanned in or you requested a report to print the job will be completed when the HP LaserJet 3100 product becomes available Printer Laser Error Call for Service EN A problem has occurred with the print engine Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information 9 Troubleshooting and Maintenance 191 Message Cause Solution Printer Motor Error Call for Service Printer Paper Jam Check Paper Path A problem has occured with the print engine A paper jam has occurred Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Check the input areas the output areas and the interior f
17. 1 800 835 4747 U S or 1 800 268 1221 Canada EN HP FIRST HP FIRST is a free automated fax retrieval service that is available to end users and resellers 24 hours per day 7 days per week HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product Call from any Touch Tone phone and request up to three documents per call These documents will be sent to the fax of your choice Australia 61 3 9272 2627 Germany 49 13 081 0061 Canada 1 800 333 1917 Netherlands 31 20 0800 222420 Denmark 45 8001 0453 Norway 47 800 11319 English outside U K 31 20 681 5792 Sweden 46 2 079 5743 Finland 358 9 0800 13134 United Kingdom 44 134 0800 960271 France 33 146 0800 905900 United States 1 800 333 1917 Customer Support Options Worldwide In addition to the phone numbers listed below the service and support chapter of this manual contains worldwide sales and service addresses and phone numbers for countries not listed here Customer Support amp Call 1 208 323 2551 Monday through Friday from 6 am to 10 pm and 9 am Product Repair to 4 pm Saturday Mountain Time free of charge during the Warranty Period Assistance for the U S However your standard long distance phone charges still apply Have your and Canada serial number ready when calling See the warranty Post warranty telephone
18. 3100 product into a power strip keep the power strip turned on at all times Otherwise the HP LaserJet 3100 product cannot receive faxes 32 1 Set Up EN Installing the software EN This section contains instructions for installing the HP LaserJet 3100 software in Windows 95 Windows NT 4 0 or Windows 3 1x and for setting required fax settings When you install software you will be asked if you want an Express or a Custom installation The Express installation installs all of the software and is recommended for first time users If you choose the Express installation the following are installed Installer software installs all of the other software Configuration software helps you configure and set up the HP LaserJet 3100 product Driver software allows you to print from your computer to the HP LaserJet 3100 product and scan from the HP LaserJet 3100 product to the computer PC Fax software allows you to send faxes from and receive faxes to your computer The HP JetSuite Pro software allows you to print fax copy and scan from your computer Also lets you annotate organize and store scanned items Optical character recognition OCR software used to convert scanned images into text that can be edited in word processing software Online help provides help for using the software 1 Set Up 33 Note 34 1 Set Up If you already have a PC fax program The JetSuite software that ca
19. ENTER MENU and press 4 Use the lt and gt keys to select ENTER MENU rand press Use the lt and gt keys to select es or Ho and press ENTER MENU Press STOP CLEAR to exit the Menu settings Enabling an extension phone SS With this setting enabled you can start receiving fax calls from any extension phone by pressing The default is Yes Do not disable this setting unless you have a service from your telephone company that also uses the sequence and the service is not working because of the conflict 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select 1 ENTER MENU and press ve and press ENTER MENU Use the lt and gt keys to select es or Ho and press ENTER MENU Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 163 Managing logs and reports From the control panel you can do the following Print a log of the last 40 faxes sent the fax log Choose when the fax log prints automatically Choose when transmission reports for each sent fax print Print report of what numbers are assigned to one touch keys and speed dial and group dial numbers Print a configuration report Print a report for the results of a self test Print a Menu tree Print all of the reports Printing the fax log On demand you can print a log of the last 40 faxes This log includes entries for all faxes received to the HP LaserJet 3100 product
20. ENTER MENU and press Use the lt and gt keys to select t ENTER MENU we and press Use the lt and gt keys to select es or Ho and press ENTER MENU Press STOP CLEAR to exit the Menu settings 160 8 Managing Basic Features EN Note EN Enabling remote retrieval and setting a password This feature must be enabled if you want to be able to retrieve your faxes to a fax machine at another location This setting can remain on at all times The only time you might not want it enabled is if you are afraid someone else has your password and may try use it to retrieve your faxes at another location The default is Off A password is required when you use remote retrieval Use this procedure to set your password also This procedure just enables the feature For instructions on using the feature see Retrieving faxes at a remote location in chapter 3 To enable remote retrieval and set a password 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select ENTER MENU and press 4 Press the gt key once to select ENTER MENU a1 and press Use the lt and gt keys to select ir or af and press ENTER MENU To enter a password enter four digits and press ENTER MENU 7 Or 7 To accept the current password press ENTER IMENU 7 Press StToP CLEAR to exit the Menu settings 8 Managing Basic Features 161 Note Setting autoreduction for incoming faxes If this f
21. If you choose Superfine or Photo when sending a delayed fax to a group the resolution defaults to Fine If you already set a fax to send at a future time but need to add something to it you can send the additional information as another job All faxes scheduled to go to the same fax number on the same date and time are automatically delivered using just one phone call To send a fax at a future time 1 Load the document into the document feeder tray 2 Press ENTER MENU 3 me and press ENTER MENU 4 5 Use the numeric keys to enter the start time If you are set toa 12 hour clock and need to change the AM or PM designation press gt Then press gt to select 4 or FM 6 Press ENTER MENU Press ENTER IMENU to accept the default date Or Use the numeric keys to enter the date and press ENTER IMENU Dial the fax number and press ENTER MENU If you are only sending to one person go to the next step Or Dial the next number and press ENTER MENU Continue adding numbers this way until you have entered all numbers 10 Press START The HP LaserJet 3100 product scans the document into memory and sends it at the designated time 3 Faxing 81 Hint 82 3 Faxing Canceling a fax being sent at a future time To cancel a fax scheduled to be sent at a future time see Canceling a fax job using Job Status in this chapter Setting up a fax for request being polled Use the following procedure to scan a document
22. If you require additional product repair services see the Worldwide Sales and Service Offices in appendix B Australia 61 3 272 8000 2 EN HP LaserJet 3100 Product User Guide Copyright Information 1998 Hewlett Packard Company All Rights Reserved Reproduction adaptations or translation without prior written permission is prohibited except as allowed under copyright laws Part Number C3948 90970 First Edition April 1998 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data Clause at DFARS 52 227 7013 Material scanned by this product may be protected by governmental laws and other regulations such as copyright laws The customer is solely responsible for complying with all such laws and regulations Trademark Credits JetSuite is a trademark of
23. Letter Legal 100 Letter A4 95 A4 Letter 94 A4 Legal 100 Legal A4 83 Legal Letter 78 Legal Executive 75 To reduce or enlarge copies 1 Press ENTER MENU 2 and press ENTER MENU Press gt once to display z and press ENTER MENU Enter the percent by which you would like to reduce or enlarge the copies in this job and press ENTER MENU 118 5 Copying EN Copying long pages CAUTION EN Normally the HP LaserJet 3100 product stops feeding a page through the document feeder tray after 39 inches 991 mm because it senses the page may have jammed If you want to copy an item longer than 39 inches 991 mm such as a banner you can feed it through the HP LaserJet 3100 product in one piece using one of the following procedures This procedure affects the current job only Copies of long pages print on multiple sheets of paper Do not try to feed paper longer than 14 inches 356 mm through the paper input bin or single sheet input slot Doing so causes jams To copy long pages using Send Long Pages 1 Press ENTER MENU 2 as and press ENTER MENU 3 Use the lt and gt keys to select amp ENTER MENU es and press 4 Use the lt and gt keys to select ENTER MENU 5 and press Use the lt and gt keys to select rez and press ENTER IMENU Load the document into the document feeder tray Enter the number of copies on Oo Ho Press Copy to begin copying After feeding the
24. Programming one touch keys and speed dial codes or Programming a group dial code in chapter 8 to assign or correct numbers Faxes sent at Superfine or Photo mode aren t scanning into memory Faxes sent with Superfine or Photo resolution won t scan into memory before sending They wait until the call is placed and has connected before beginning to transmit To have the fax scan into memory set the resolution to Standard or Fine See Adjusting the resolution in chapter 3 Also check that the default resolution is set to Standard or Fine See Adjusting the resolution in chapter 3 Faxes routed to the computer are being received by the HP LaserJet 3100 product instead If the rings to answer setting for the HP LaserJet 3100 product is lower than the rings to answer for the PC fax software the HP LaserJet 3100 product answers fax calls before the PC fax software can If the computer is busy when the fax comes the fax is printed or received to memory The HP LaserJet 3100 product may have lost its connection to the computer 198 9 Troubleshooting and Maintenance To check start the JetSuite Pro software When the desktop appears choose Options from the File menu Check Ring Number Then print a configuration report chapter 8 to check the HP LaserJet 3100 product s rings to answer number The PC fax software s rings to answer should be lower Try to reduce the activity on th
25. Up to 100 sheets of media 20 Ib 75 g m weight or lighter or up to 10 envelopes Input for document feeder tray Maximum item size Minimum item size Document feeder tray capacity 8 5 by 39 inches 216 by 991 mm 8 5 by 118 inches 216 by 2997 mm with long pages enabled 2 by 3 5 inches 51 by 89 mm Up to 30 pages of 12 to 20 Ib 46 to 75 g m weight Fewer pages of up to 28 Ib 105 g m weight One page at a time of 12 to 69 Ib 42 to 260 g m weight using special media lever Output Paper output bin capacity Front paper output slot capacity Document output tray capacity Up to 100 sheets Up to 20 pages of an item at 20 Ib 75 g m weight or lighter Up to 30 pages of an item at 28 Ib 105 g m weight or lighter EN A Specifications 237 Resolution Print resolution Scan resolution Fax resolution 600 dpi 600 dpi enhanced 300 dpi optical with 256 levels of gray Standard 203 by 98 dpi Fine 203 by 196 dpi Superfine 300 by 300 dpi no halftone Photo 300 by 300 dpi halftone enabled Environment Operating working or standby Storage unplugged Temperature 15 to 32 5 C Humidity 10 to 80 relative humidity no condensation Temperature 20 C to 40 C toner cartridge 20 C to 60 C device Humidity 10 to 90 relative humidity no condensation Electrical specifications Power requirements Power consumption in continuous copy mode Minimum recommended
26. all faxes sent from the control panel most faxes sent from the Document Assistant most faxes sent from the JetSuite PC fax program The log does not show entries for faxes sent from the Document Assistant or the JetSuite PC fax program if the faxes were very large Entries for those very large faxes appear in the JetSuite Pro Desktop program s fax log This log never shows entries for faxes sent from another PC fax program such as WinFax To print the fax log 1 2 3 4 Press ENTER MENU Use the lt and gt keys to select Press ENTER MENU to select Fri rt o3 The HP LaserJet 3100 product exits the Menu settings and prints the log 164 8 Managing Basic Features EN EN Setting when the fax log prints You can decide whether or not you want the fax log to print automatically after every 40 faxes sent or received The factory default is Yes See Printing the fax log on the previous page for a description of which faxes have entries in the fax log To set when the fax log prints Press ENTER MENU Use the lt and gt keys to select and press ENTER MENU Press ENTER MENU to select Press gt once to select F a and press ENTER MENU Use the lt and gt keys to select es or Ho and press ENTER MENU oa fF WO N Press STOP CLEAR to exit the Menu settings Setting when transmission reports print A transmission report contains information about a specific outgoing fax This in
27. faxing Copying or scanning an item See Selecting items for faxing copying and scanning in chapter 3 Loading items to be scanned Whether you want to fax copy or scan the procedure for loading the document is the same If your document is ona regular weight paper from 12 to 28 lb or 46 to 105 g m use To load normal items If your document is a transparency in a carrier sheet or is not on regular weight paper use To load special items To load normal items 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Place up to 30 pages top first face down into the document feeder tray Wait for the HP LaserJet 3100 product to load the first page 122 6 Scanning EN EN To load special items CAUTION Make sure to use a carrier sheet when scanning fragile items and photographs Sent unprotected fragile items can be damaged and photographs will be scratched and can lose their finish 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Locate the special media lever on the top edge of the control panel and move it to the right CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page 3 Load only one sheet at a time top first face down into the document feeder tray Note If you are loading a business card place a lon
28. manual for support options EN Problem Cause Solution Characters are only partially printed also referred to as dropouts ABCDEFGHIJKLM The bottom of the printed page is blank or part of a graphic s image is cut off ABCDEFGHIJKLM 789ABCDEFGH IJ A single sheet of paper may be defective The print density may need adjusting The moisture content of the paper may be inconsistent or the paper may have moist or wet spots on the surface The paper may have been damaged by inconsistent manufacturing processes The page may be too complex There is not enough memory to process the page Try reprinting the job Adjust the print density from the front panel Use paper from a fresh ream or a different source To order HP s paper specification guide see Ordering parts in this chapter Try using paper from a different supplier To order HP s paper specification guide see Ordering parts in this chapter Set the resolution to 300 dpi through your software or printer driver See the online help for printer driver issues Blank pages print occasionally EN Page length and margins are not set correctly for the paper size Your HP LaserJet 3100 product may be feeding two or more sheets of paper at a time because the paper is difficult to separate Your software application may be sending an extra page eject command If you are pri
29. order see Ordering parts in this chapter Do not allow more than 100 sheets of 20 Ib 75g m bond weight paper less for heavier paper to fill the paper output bin Do not allow media to stack up in front of the front paper output slot See Cleaning the print path in this chapter Contact the Customer Service Center for service See the front of this manual for support information 9 Troubleshooting and Maintenance 225 Problem Cause Solution The HP LaserJet 3100 product is feeding multiple sheets or jams frequently from the document feeder tray The special media lever may be in the incorrect position Guides are not adjusted properly The document feeder tray is too full The item was too thick too slick or otherwise did not meet specifications The output capacity was exceeded in the document output tray The pick rollers and pads may be dirty and aren t grabbing the paper There may be a sensor that isn t operating properly The special media lever should be to the left if you are sending regular weight documents The lever should be to the right if you are sending thick documents which can only be loaded one page at a time Remove the document from the document feeder tray Straighten the item then reinsert it Slide the guides against the sides of the item to center it Make sure the guides are not adjusted too tightly Remove some of the sheets The document feed
30. that even though the label on the parallel port mode may say ECP it may not follow the protocol If the port mode option you choose does not work then try another option in the Setup If your computer does not have EPC capability built in an external parallel port card can be added to give it this functionality C Changing Parallel Port Modes 265 Other areas of potential conflict In addition to the parallel port mode being set incorrectly there may be other areas of potential parallel port conflict involving software and hardware from other manufacturers The HP LaserJet 3100 product cannot share the parallel port with other peripherals If none of the options in the Setup allow the HP LaserJet 3100 product to talk to the computer or you have other devices that need a parallel port you can add an external ECP parallel port card to your computer Then connect the HP LaserJet 3100 product to one of the parallel ports and connect the other devices you have to the other parallel port These parallel port cards are available at computer stores and will allow your HP LaserJet 3100 product to communicate with your computer without conflicting with other devices 266 C Changing Parallel Port Modes EN EN Glossary actual size The size of the page when it was scanned not enlarged using zoom in or reduced using zoom out annotation A word note mark or highlighting added to an item Automatic mode An HP LaserJet 3100 product fea
31. 143 HP Authorized Service Provider support option 254 HP Pavilion computer parallel port mode 263 HP sales and service offices 259 HP Vectra computer parallel port mode 264 humidity specifications 238 hyperlinks See online help l IBM Aptiva computer parallel port mode 264 IC Industry Canada requirements 247 icons on link bar 128 identification user See fax header image quality troubleshooting 215 Industry Canada IC requirements 247 input capacity 237 inserting pauses in fax numbers 142 installation adding components later See online help checklists 13 components installed 33 Custom 33 Express 33 JetSuite Pro software See online help messages 39 ordering floppy disks for 35 requirements 14 troubleshooting 39 unpacking 15 Index 277 278 Index using compact disc or floppy disks 35 installing software 33 software in Windows 3 1x 36 software in Windows 95 NT 4 0 35 insuring equipment 255 intensity of image See online help internal modem See modem international calls using Manual Dial for 77 Internet connecting to for e mail 24 interruptions in power 186 invalid date or time for fax 187 J jams avoiding 22 66 98 causes 178 180 clearing from paper path areas 180 clearing from scanner area 178 troubleshooting 222 JetSuite PC Fax Phone Book reasons for using 63 See also online help JetSuite Pro Desktop tutorial 53 JetSuite Setup program See online help JetSuite Viewer tutorial 52 K ke
32. 8 or try printing from the MS DOS prompt see the online help to make sure the HP LaserJet 3100 product is printing Also try printing from another program such as Notepad or WordPad see the online help If you can t print check the cables and parallel port If all of these fail see the customer service information at the front of this manual for help EN Problem Cause Solution You received a message on the computer screen that there was an error printing to one of the COM ports You may have the wrong type of parallel port or it may not be properly connected to the computer Another device is conflicting with the parallel port Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your computer If you have another parallel port try attaching the parallel cable to the other port Make sure you have an SPP bi directional or ECP compliant parallel port on your computer An SPP parallel port is the minimum an ECP parallel port is strongly recommended For more information on your parallel port please see appendix C and your computer s documentation The HP LaserJet 3100 product cannot share a parallel port If you have a sound card external hard drive or network switchbox connected to the same parallel port as the HP LaserJet 3100 product the other device may be interfering You must unhook the other device to connect and
33. ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP License Grant HP grants you a license to Use one copy of the Software Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network No Disassembly or Decr
34. Before setting up the HP LaserJet 3100 product make sure you can identify the following parts related to the scanner path and paper print path Identifying scanner path parts Items to be faxed copied or scanned use the scanner path which consists of the following parts Special Media Lever on top edge of Document Release Door Document Feeder Tray Document Release Door Control Panel Document Output Slot EN Identifying printer path parts Paper for printing received faxes and copy output follows the printer path This path consists of the following parts Printer Door Release Latches Paper Path Lever gt Printer Door SS BY S Front a Output Paper Input Bin Single Sheet Input Slot EN 1 Set Up 17 Installing the toner cartridge 18 1SetUp HP recommends using HP LaserJet toner cartridges HP has designed its HP LaserJet 3100 product and toner cartridges to work together to give you optimal image quality and reliability CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes To install the toner cartridge 1 Use the two printer door release latches to pull open the print door 2 Shake the toner cartridge several times from side to side about two times per second to distribute the toner evenly EN EN 3 Grasp the end of the clear sealing tape on the side of the cartridge and pull firmly to remove the
35. EN 60950 1992 A1 A2 A3 EN 41003 1993 IEC 825 1 1993 EN 60825 1 1994 Class 1 Laser LED EMC CISPR 22 1993 A1 EN 55022 1994 Class B EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 3kV CD 8kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 0 kV Power Lines IEC 1000 3 2 1995 EN61000 3 2 1995 IEC 1000 3 3 1994 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 2 AS NZS 3548 1995 CISPR 22 1993 Class B Supplementary Information The product herewith complies with the requirements of the following Directives and carries the CE marking accordinaly the EMC directive 89 336 EEC the Low Voltage Directive 73 23 EEC This product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation March 25 1997 For Compliance Information ONLY contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 130 D 71034 B bling
36. HP LaserJet 3100 product must be directly connected to the computer s parallel port It cannot share the parallel port with another device If you have a device such as an external disk drive or switch box connected to the parallel port and want to continue using it you must get two parallel ports on your computer 9 Troubleshooting and Maintenance 195 Problem Cause Solution The HP LaserJet 3100 product isn t working Unable to start receiving faxes from an extension phone The HP LaserJet 3100 product may not be receiving power The computer s processor is too busy The hard drive on the computer may be very full or is fragmented The Extension Phone setting may be disabled The telephone s cord may not be securely connected Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip Also try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it If the Ready message is displayed on the control panel the HP LaserJet 3100 product is receiving power Try running fewer programs at the same time on the computer Do not perform I O or processor intensive tasks Such as sending a fax or playing a video game on the computer while printing Free disk space or defragment the hard drive See the computer s documentation for help See Enabling an extension
37. If the Ready message is displayed on the control panel the HP LaserJet 3100 product is receiving power Try running fewer programs at the same time on the computer Do not perform I O or processor intensive tasks Such as sending a fax or playing a video game on the computer while printing Free disk space or defragment the hard drive See the computer s documentation for help Run the DOS program from a DOS window in Windows instead of pure DOS Or edit the PIF file for the program To do so start the PIFedit exe in the Windows directory Open the PIF file for the DOS program It should be in the directory for the program Under Execution clear the Exclusive check box When printing from a DOS program running in Windows this message appears There was an error writing to LPT1 for the printer name of a printer unknown or it is blank Cannot access a port The Spool MS DOS Print Jobs check box may be selected for other printer drivers on your computer 206 9 Troubleshooting and Maintenance On the Windows 95 desktop click the My Computer icon and then double click the Printers icon Double click the icon for the first printer and then click the Details tab If there is a Port Settings button click it In the dialog that opens clear the Spool MS DOS Print Jobs check box If there is no Port Settings button or clicking it did not open a dialog box then that printer is not interfering Repe
38. Install the toner cartridge L Attach supports for bins and trays _ Attach the paper loading label L Load paper L Connect the telephone cords L Connect the power cord L Set required features for standalone fax the fax header time and date answer mode and number of rings to answer 1 Set Up 13 System requirements 14 1 Set Up If you are installing software and will be doing an Express installation your computer needs to meet the following minimum requirements have an IBM PC or 100 compatible 486 processor or better or Pentium 90 MHz processor or better for Windows NT 4 0 with a dedicated IEEE 1284 bidirectional or ECP compliant parallel port have 16 megabytes MB or more of RAM 32 MB or more of RAM for Windows NT 4 0 have 30 MB or more of free hard disk space be running Microsoft Windows 3 1x Windows 95 or Windows NT 4 0 EN Checking the contents EN Unpack the box and check that it includes the following zToO7rmrodna gt cr KK Ge HP LaserJet 3100 product Paper Output Support Paper Input Support Document Feeder Support Document Output Support User Guide IEEE 1284 Compliant Parallel Cable with a C Connector Power Cord Telephone Cord HP LaserJet Toner Cartridge Paper Loading Label Software on CD ROM Save the box and packing material in case you need to move or ship the HP LaserJet 3100 product later 1 Set Up 15 Identifying parts 16 1SetUp
39. JetFax Inc Microsoft Windows and MS DOS are U S registered trademarks of Microsoft Corporation ENERGY STAR is a U S registered service mark of the U S EPA CompuServe is a trademark of CompuServe Inc All other products mentioned herein may be trademarks of their respective companies This product is approved for use in the United Kingdom Only Local country laws may prohibit the use of this product outside of the United Kingdom It is strictly forbidden by law in most countries to connect nonapproved telecommunications equipment fax machines to public telephone networks Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the user guide WARNING Potential Shock Hazard Use only a grounded electrical outlet when connecting the HP LaserJet 3100 to a power source If you don t know whether the outlet is grounded check with a qualified electrician 3 Do not touch the contacts on the end of the telephone cord or any of the sockets on the HP LaserJet 3100 Replace damaged cords immediately 4 Never install telephone wiring during a lightning storm 5 Observe all warnings and instructions marked on the product 6 Unplug this product from wall outlets and telephone jacks before cleaning 7 Do not install or use this product near water or when you are wet
40. LaserJet 3100 product and the JetSuite Pro software To uninstall the software for Windows 95 NT 4 0 To uninstall the software from Windows NT 4 0 you must log on with administrator privileges 1 Click Start select Programs then select JetSuite Pro for the HP LaserJet 3100 2 Select the JetSuite Uninstall option and then follow the directions on the screen The software is removed from the computer 1 Set Up 37 To uninstall the software for Windows 3 1x In Program Manager double click JetSuite Uninstall in the JetSuite Pro program group and then follow the directions on the screen The software is removed from the computer 38 1 Set Up EN Installation troubleshooting Use the following table to solve problems that might occur when installing the software Problem Cause Solution You receive this The JetSuite software message Setup has determined that you do not have enough disk space on the selected drive Please reduce the set of install components or change the install drive installed requires at least 30 MB of available disk space to be After you select the JetSuite software and data directories the installation program checks that your computer has enough available disk space Try deleting unnecessary files or archiving older data to floppy disks or some other medium The software did not install Windows 95 NT4 0 and Explorer should be closed All programs except Sys
41. Managing Basic Features 153 Selecting tone or pulse dialing mode IF Use this procedure to set the HP LaserJet 3100 product to tone or pulse dialing mode The default is set to Tone Leave this set to tone unless you know your telephone is not capable of tone dialing To select tone or pulse dialing 1 Press ENTER MENU 2 ENTER MENU Press gt once to select amp Press ENTER MENU to select amp ENTER MENU 6 Press STOP CLEAR to exit the Menu settings Changing detect dial tone Normally the HP LaserJet 3100 product waits for a dial tone before attempting to dial a fax number If you are using the HP LaserJet 3100 product with a PBX system and the HP LaserJet 3100 product is not dialing out the PBX system may be generating an unusual dial tone that the HP LaserJet 3100 product cannot detect If this is happening change this setting to Disabled so the HP LaserJet 3100 product will not wait for the dial tone before dialing To change detect dial tone 1 Press ENTER MENU 2 and press ENTER MENU Press gt once to select and press ENTER MENU Use the lt and gt keys to select ENTER MENU 5 ENTER MENU 6 Press STOP CLEAR to exit the Menu settings 154 8 Managing Basic Features EN Setting receive fax options EN The section describes how to change options that only relate to receiving faxes The topics include Selecting answer mode and setting the number of rings to answ
42. PC fax the PC product fax is Printing a Yes Prints Yes Yes Yes Yes Yes Yes file when first Prints Copies print job when file when print ends print job job ends ends Printing a Yes Prints Yes Yes Yes Yes Yes Yes paper fax when fax _ Prints Copies printing when when fax ends first job prints ends Receiving Yes Prints No No Phone No Yes Sent Yes Yes apaper whenfax Phone _ lineis in Phone when first Copies fax printing line is in use line isin fax job when fax ends use use ends prints Yes No No Phone No Yes Sent Yes ifthe Yes if the Phone line is in Phone when first fax has fax has line isin use line isin fax job scanned to scanned use use ends memory to memory Yes Prints Yes Yes ifthe Yes Yes Yes ifthe No when Prints copy item copy item copying when has has ends copying scanned scanned to ends to memory memory Receiving Yes No No Phone No Yes Sent Yes Yes a PC fax Phone line is in Phone when first line isin juse line isin fax job use use ends Sending a Yes No No Phone No Yes Sent Yes Yes PC fax Phone line is in Phone when first line isin use line is in fax job use use ends Scanning Yes Yes No Yes Yes No No Document Document Document feeder tray feeder tray feeder tray is in use is in use jis in use 240 A Specifications EN Paper weight equivalence table appro
43. Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select I ENTER MENU ENTER MENU Press gt to select e and press ENTER MENU Enter the fax number where you would like the fax to go and press ENTER MENU 7 Press Stop CLEAR to exit the Menu settings Turning off fax forwarding When you are ready to resume receiving faxes at the HP LaserJet 3100 product turn off the feature by repeating steps 1 4 of the above procedure Then press gt to select Ho and press ENTER IMENU Press STOP CLEAR to exit the Menu settings EN Note Hint EN Using remote retrieval If you are away from your HP LaserJet 3100 product but would like to retrieve your faxes you can have them sent to a fax machine at your present location To use this feature your HP LaserJet 3100 product must be the one receiving faxes not the computer and must be set to Automatic mode There are two parts to this procedure setting up before you leave and then retrieving the faxes once you arrive at the remote location If faxes are normally received to memory not printed then you do not need to do the setup procedure If this is the first time you have used remote retrieval you must enable the feature and set a password See Enabling remote retrieval and setting a password in chapter 8 To set up before leaving 1 If faxes normally are received to memory you do not need this procedure 5 Or a If faxes normally pr
44. Printing Extending toner life by redistributing toner Areas of faded print are often an indicator that the toner cartridge is near the end of its toner life You can temporarily re establish print quality by redistributing the remaining toner in the cartridge This is typically successful only one time To redistribute toner 1 Use the two latches on the printer door to pull it open Using the handle on the toner cartridge remove the toner cartridge from the HP LaserJet 3100 product Shake the toner cartridge from side to side about two times per second to distribute the toner evenly Reinsert the toner cartridge and close the door EN Recycling toner cartridges To reduce landfill waste HP has adopted a recycling program for empty toner cartridges A postage paid shipping label can be found inside your HP LaserJet toner cartridge box Up to 95 percent of each returned toner cartridge is recycled for use as raw materials in the manufacture of new cartridges and in other industries To join this recycling effort follow the instructions provided in the new toner cartridge box Hints and help EN In this section find answers to commonly asked questions and suggestions for getting the most out of your HP LaserJet 3100 product See chapter 9 Troubleshooting and Maintenance for a more complete list of common print quality and usage problems and solutions What If want to use more than one of
45. The computer s processor is too busy The hard drive on the computer may be very full or is fragmented Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip Also try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it If the Ready message is displayed on the control panel the HP LaserJet 3100 product is receiving power Try copying from the control panel Try running fewer programs at the same time on the computer Do not perform I O or processor intensive tasks such as sending a fax or playing a video game on the computer while printing Free disk space or defragment the hard drive See the computer s documentation for help Documents stop feeding in the middle of copying EN The maximum scannable page length is 39 inches 991 mm If the page is longer scanning stops at 39 inches 991 mm The minimum scannable page length is 2 by 3 5 inches 51 by 89 mm If the item is too small it may jam inside the scanner area Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then rescan the page When the scanner reaches the 39 in 991 mm mark the contol panel displays Lors i aue for a few moments only Quickly press START to continue scanning If you do not the me
46. The document prints at the receiving fax machine on as many pages as needed To send long pages using Send Long Pages 1 Press ENTER MENU 2 2 and press ENTER MENU 3 Use the lt and gt keys to select amp ENTER MENU and press 4 Use the lt and gt keys to select ENTER MENU 4 and press Use the lt and gt keys to select rez and press ENTER IMENU Load the document into the document feeder tray Dial the fax number on Oo HO Press START to begin faxing After sending the fax this setting automatically reverts to No To send long pages using Start 1 Load the long page into the document feeder tray 2 When the page reaches the 39 inch 991 W mark the HP Eee 3100 product beeps and displays i ia only for a few seconds Quickly press START 3 Ifyou were not able to press START before the message disappeared clear the document from the document feeder tray and repeat steps 1 2 EN Note Hint EN VSS Sending a fax at a future time You can schedule a fax to be sent automatically at a future time to one or more people Once you finish this procedure the HP LaserJet 3100 product scans the document into memory and returns to the Ready state so you can do other tasks If the HP LaserJet 3100 product cannot transmit the fax at the scheduled time it prints the fax out of memory This may happen in the case of a no answer or busy signal with redial attempts failing
47. When you have finished press ENTER MENU 7 Press SToP CLEAR to exit the Menu settings 8 Managing Basic Features 151 2 Adjusting autoredial The HP LaserJet 3100 product is set to redial busy or no answer numbers 5 times automatically You can set this to a different number or if you do not want it to redial set the number to 0 To adjust autoredial 1 Press ENTER MENU 2 Usethe lt and gt keys to select F and press ENTER MENU Press gt once to select amp E z and press ENTER MENU Press gt once to select Hi ENTER MENU iz and press 5 Enter the number of times you would like the product to redial You can choose from this turns the feature ae to You can choose from this turns the feature off to Press ENTER MENU to save the selection Press STOP CLEAR to exit the Menu settings 152 8 Managing Basic Features EN EN Adjusting the time between redials SOF If the HP LaserJet 3100 product is set to redial automatically you can adjust the amount of time it waits between redial attempts The default is 3 minutes To adjust the time between redials 1 2 Press ENTER MENU ENTER MENU Press gt once to select and press ENTER MENU Use the lt and gt keys to select Tim and press ENTER MENU Enter the number of minutes between redials You can choose from i to Press ENTER MENU to save the selection Press STOP CLEAR to exit the Menu settings 8
48. an item selected click this icon to fax the item The PC fax program launches and you can fill out the recipient s name and fax number add a cover sheet optional and start the fax Copy Clicking this icon initiates a copy of an item in the document feeder tray Scan When you click this icon you initiate a scan of an item loaded in the document feeder tray Configure Clicking this icon allows you to access configuration settings for the software and the HP LaserJet 3100 product E Mail If you have a compatible e mail program this icon is available and you can click it to e mail a selected item You will be asked to specify whether or not to send the item with a portable document viewer and then the item appears as an attached file in a new e mail message Word processor If you have one of the supported word processing programs a list is in the Readme an icon for that program appears When you select an item and click this link the OCR software first converts the image text into editable text Then the converted text opens as an unnamed file in the word processing program associated with the link See About OCR software in this chapter for more information OCR If you click this icon with an item selected you can use the OCR software to convert the item to editable text and then save the converted text as the file type for the word processing program you are using Then open the program and op
49. as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved 258 B Service and Support Information EN HP sales and service offices Before calling an HP Sales and Service office be sure to contact the appropriate Customer Support Center number listed in the HP Support section in the front of this manual Products should not be returned to the offices listed below Product return information is available through the appropriate Customer Support Center in HP Support in the front of this manual Worldwide Hewlett Packard Sales And Service offices Australia Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn VIC 3130 Phone 61 3 272 2895 Fax 61 3 898 7831 Hardware Repair Center and Extended Warranty Support 131047 Customer Information Center 131347 Canada Hewlett Packard Canada Ltd 17500 TransCanada Highway South Service Road Kirkland Qu bec H9J 2X8 Telephone 514 697 4232 Fax 514 697 6941 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5G1 Telephone 905 206 4725 Fax 905 206 4739 Denmark Kongevejen 25 DK 3460 Birker d
50. away from the HP LaserJet 3100 product you can have it notify your pager when a fax has arrived To use this feature your HP LaserJet 3100 product must be the one receiving faxes not the computer and must be set to Automatic mode Faxes can be set to print or set to be received to memory To use pager notification 1 Make sure fax forwarding is off or this feature will not work properly To turn it off see Turning off fax forwarding in this chapter Press ENTER MENU ENTER MENU 4 Use the lt and gt keys to select 1 ENTER MENU 5 Use the lt and gt keys to select F ENTER MENU n and press Use the lt and gt keys to select r and press ENTER MENU Enter your pager number of up to 40 characters and press ENTER MENU If you need help entering the number see the documentation that came with your pager If you need to wait for tones between digits in your pager number insert pauses by pressing REDIAL PAUSE 8 Press STOP CLEAR to exit the Menu settings Turning off pager notification When you no longer want the HP LaserJet 3100 product to notify your pager when faxes arrive turn off the feature by repeating steps 1 3 of the above procedure Then press gt to select amp and press ENTER MENU Press STOP CLEAR to exit the Menu settings EN Features available only through the software All PC fax functions settings and tasks are controlled or performed through the software See the on
51. calling the U S HP FIRST Fax Information Retrieval Support Technology at 1 800 231 9300 After connecting press 1 Then request document number 10164 International customers should see the front of this manual for appropriate phone numbers and information 252 A Specifications EN EN Service and Support Information Warranty information Hewlett Packard limited warranty statement HP LaserJet 3100 product ONE YEAR LIMITED WARRANTY 1 HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will
52. circuit capacity Idle power 100 to 127 volts 10 50 to 60 hertz 220 to 240 volts 10 50 hertz 135 watts 4 2 amps 110 volts 2 amps 220 volts 9 watts Acoustical emissions Per ISO 9296 While copying 5 7 Bel sound power level Physical Height 10 8 in 272 mm Depth 15 4 in 390 mm Width 15 1 in 384 mm Weight cartridge installed 238 A Specifications 23 4 Ib 10 6 kg EN Features and other specifications Print speed Copy speed Fax transmission speed Margins for scanned items Margins for printed pages Fax compatibility Fax coding schemes Modem speed Speed dialing Distinctive ring detect Multiple copies Copy Reduction or Enlargements Memory Printer Duty Cycle Scanner Duty Cycle EN 6 pages per minute ppm 6 ppm 6 seconds page ITU T Test Image 1 12 in 3 05 mm right and left 16 in 4 06 mm top and bottom 25 in 6 3 mm right and left 2 in 5 08 mm top and bottom ITU Group 3 MMR MH MR and JBIG 14 400 bits per second Yes Yes Up to 99 per job 50 to 200 2 megabytes MB 6 000 single sided pages per month 2 000 single sided items per month A Specifications 239 Simultaneous tasking features This table shows what functions will work when another function is already in use If the HP Can I LaserJet Send a Receive Send a Receive Send a Scan to Copy 3100 printjob a paper paper fax a PC fax
53. connected 202 9 Troubleshooting and Maintenance Check that the power cord is securely connected between the HP LaserJet 3100 product and the power source Then check that the parallel cable is securely connected After you have checked both click Retry If you click Cancel you will not be able to receive faxes to or send faxes from the computer until you start or restart the JetSuite software or restart the computer EN Solving printing problems Problem No parallel port is available or the parallel port is being shared by another device Use this section to solve common printing problems See also Solving image quality problems and Solving paper feed problems in this chapter Cause The HP LaserJet 3100 product must be directly connected to the computer s parallel port It cannot share the parallel port with another device Solution If you have a device such as an external disk drive or switch box connected to the parallel port and want to continue using it you must get two parallel ports on your computer Garbled text or unwanted characters are printing The parallel cable may not be securely connected or may be faulty Make sure the parallel cable is securely connected between the HP LaserJet 3100 product and the computer Try plugging in another size C parallel cable if you have one If you have another parallel port on the computer try connecting the cable to it T
54. copy and fax features and settings Follow these general steps to familiarize yourself with the control panel menu See Sending a fax or Making a copy later in this chapter for instructions for those specific tasks For a list of menu items see The Menu tree in chapter 8 To use the control panel Menu 1 Press ENTER MENU This gives you access to the Menu choices 2 Use the lt left arrow and gt right arrow keys to scroll through the menu items that appear on the control panel display 3 When you find the item you want press ENTER MENU to save the selection A new series of options relating to the item you chose appears Note If you accidentally chose an incorrect item press BACK SPACE This takes you back to the set of options you had before you pressed ENTER MENU 4 Use the lt and gt keys to scroll through the new Menu items When you find the item you want press ENTER MENU to save the selection 5 When you have saved the final selection press STOP CLEAR to exit the menu and return the HP LaserJet 3100 product to the Ready state EN 2 Quick Tutorial 49 Identifying Document Assistant features software The Document Assistant is a dialog that appears on the computer screen when you load a document into the document feeder tray This assumes that you have installed the software and your computer is on Click anywhere on the Document Assistant to activate it and display the names of the functions
55. dial codes 1 Press ENTER MENU 2 ENTER MENU Press ENTER MENU to select Press ENTER MENU to select Enter the number of the speed dial code you want to associate with this fax number and press ENTER MENU Choosing 1 10 also associates the fax number with the corresponding one touch key on the control panel 6 Enter the fax number Include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or along distance prefix Press ENTER MENU Enter a name for the fax number To do so repeatedly press the numeric key for the letter you need until the letter appears For example if the first letter you need is a C press 2 repeatedly until a appears Lower case letters appear after the upper case ones and the number of that key Press gt to go to the next space To insert punctuation press repeatedly until the character you want appears and then press gt to go to the next space If you need to delete a letter press gt until you reach the space to the right of the letter and then press BACK SPACE 9 Press ENTER MENU to save the information 10 If you have more speed dial numbers to enter repeat steps 4 9 Or Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 145 Programming a group dial code If you regularly send faxes to the same group of people you can program a group dial code for their numbers When
56. disable them again See Enabling special dialing symbols in this chapter 148 8 Managing Basic Features EN EN To conceal a PIN number 1 Press 2 Use the lt and gt keys to select ENTER MENU and press Enter your PIN number Each digit of the PIN number appears as ai 5 Press 8 Managing Basic Features 149 Note WS Changing the time and date You or your computer already entered this information when you first set up the HP LaserJet 3100 product You only need this procedure to change the date or time The date and time information is included in the header that prints at the top of faxes you send The time and date also show on the control panel display when the HP LaserJet 3100 product is idle To change the time and date 1 Press ENTER MENU 2 and press Use the lt and gt keys to select a 12 hour or 24 hour clock and press ENTER MENU Enter the current time using the numeric keys If you chose the 24 hour clock press ENTER MENU Or If you need to change the AM or PM designation use the lt and gt keys to select the correct one and then press ENTER MENU 7 Enter the current date using the numeric keys Make sure to enter the month and day using both digits such as 05 for May If you enter a number incorrectly press BACK SPACE until you reach the entry Then re enter the number 8 Press STOP CLEAR to exit the Menu settings 150 8 Managing Basic Fea
57. document into the document feeder tray Click Cancel on the Document Assistant to close it From the File menu choose Acquire Text or a similar command 5 When the next dialog box opens choose which pages you want to scan If you need to specify a scanned type choose Feeder Click Scan or a similar command The OCR software will convert the scanned text to editable text and will place it into your word processing document EN 6 Scanning 131 Scanning long pages The longest page you can scan is 14 inches 856 mm The length is determined by the Paper Size setting in the HP LaserJet 3100 Scan Settings dialog Although the document feeder tray continues scanning items longer than 14 inches 356 mm the JetSuite Pro Desktop program only keeps the first 14 inches 356 mm of data on the page and discards the rest If you want to scan an item that is longer than 14 inches 356 mm first copy the item onto multiple pages and then scan the copies See Copying long pages in chapter 5 Copying Hints and help In this section find answers to commonly asked questions and suggestions for getting the most out of your HP LaserJet 3100 product See chapter 9 Troubleshooting and Maintenance for a more complete list of common scan quality and usage problems and solutions What if want to use more than one of the HP LaserJet 3100 product functions at the same time This product is specifically designed to
58. duplexing 00 103 Printing on special media 0 00 e eee eee 105 Managing HP LaserJet toner cartridges 45 107 Extending toner life by redistributing toner 108 Recycling toner cartridges 0 0c cece ee 109 Hints andhelp 06000 iama Dena eee 109 5 Copying INTOGUCHON sacs e ceed ee NPR epee Cede dee Rares oes 111 Using the control panel 0000 cece eee 112 Using the Document Assistant 0000 c eee 112 Loading paper for copy output 0 200 113 Selecting items to be copied 0 002 cece ee eee 113 Loading items to be copied 000 cee eee 114 Making copieS 00000 e cette 116 Adjusting the contrast 0 0 2 0 0000 cece eee eee 117 Adjusting the resolution 0000 eee eee 117 Reducing or enlarging copies 000 cece eee 118 Copying long pageS 0 cee eee 119 Features available only through the software 120 Hints and help 00000 e eect ee 120 6 Scanning INM OGUCHON wccs ocundes Peed iae eee bade daa eae ed eee 121 Selecting items forscanning 0 000 cee eee eee 122 Loading items to be scanned 0 00 e eee eens 122 Starting ASCAN 2 1 eens 124 Contents 7 8 Contents Common scan modes 0 0 0000 eee eee 125 Working with scanned items in the viewer 126 Saving scanned items
59. ee 167 Printing all reports at once 000 c eee ee 168 Adjusting general defaults 0 00 e eee eee 169 Controlling sound volume 0 02 0c eee eee 169 Changing the default resolution 00000 171 Changing the default contrast 0 0000 eaee 172 Setting the default collation 0 0000 e eae 173 Setting the paper Size 1 12 eee 174 Changing the default copy size 0 00200 0 eee 175 Changing the language on the display panel 175 Restoring factory defaults 0 0 0 cee eee 176 Hints andhelp 000 e eee eee 176 9 Troubleshooting and Maintenance Basic troubleshooting stepS 00 cece eee eee 177 Clearing jams from the scanner area 00 cee eae 178 Clearing jams from paper path areas 00 000 180 Resetting the HP LaserJet 3100 product 184 Resolving control panel error messageS 00 5 185 Solving fax problemS 0 200 e eee eee 195 Solving printing problems 000 cece eee eee 203 Solving copying problems 2000 cece eee eee 207 Solving scanning problems 0 0000 e eee eee 211 Solving image quality problems 0 200 000 215 Solving paper feed problems 0000 ce eee eee 222 Cleaning the scanner path 0 000 c eee eee eee 227 Cleaning the print path 0 2 cece eee 229 Using a cleanin
60. ensure high quality printing and to reduce incidents of excessive toner 4 Daba lint free cloth in isopropyl alcohol WARNING Alcohol is flammable Keep it away from open flame Allow alcohol to dry completely before closing the printer and plugging in the power cord 5 Locate the light gray pickup roller near the center in the opening CAUTION Do not touch the long black sponge roller inside the product Touching it can reduce the print quality of output EN EA EN Scrub the exposed area top and front of the light gray roller using a side to side motion Do not rotate the roller to clean the non exposed sides Using a dry lint free cloth wipe the exposed area of the light gray roller in a side to side motion to remove loosened dirt After the alcohol inside the printer has dried completely replace the toner cartridge and close the printer door 9 Troubleshooting and Maintenance 231 Using a cleaning page 1 232 9 Troubleshooting and Maintenance After you have cleaned the printer parts use this procedure to print and use a cleaning page This cleaning page may help remove toner specks on your printed pages To use a cleaning page Place a stack of regular paper into t
61. entire length of the tape about twice as long as the cartridge 4 Hold the cartridge by the handle so that the arrows are facing the HP LaserJet 3100 product and slide the cartridge into the black grooves in the HP LaserJet 3100 product Rotate the cartridge firmly into place and close the printer door Save the packaging for possible cartridge storage See the instructions included with the cartridge for recycling information Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water and heat from the dryer set toner into fabric 1 Set Up 19 Attaching supports There are four supports you need to install to support media or items feeding into or coming out of the HP LaserJet 3100 product ae To attach supports O 1 Locate the paper input support A paper output support B document feeder support C and document output support D 2 Align the paper input support A with the groove on the paper input bin and push the guide straight back into the groove 3 Insert the paper output support B into the groove on the paper output bin 4 Insert the document feeder support C into the grooves on the back of the document feeder tray 5 Squeeze the ends of the document output support D insert it into the holes on document output slot and release the support 20 1 Set Up EN Attaching the paper loading label You need to attach the
62. for request being polled 82 Canceling the current fax job 20 00a eee 83 Canceling a fax job using Job Status 000 83 Receiving faxeS 1 2 6 ee ee 84 Loading paper for receiving faxeS 0000 c eee 84 Setting the paper SIZE 6 ee 84 Receiving faxes when you hear fax tones 85 Printing faxes received to memory 200000 eee 85 Reprinting faxes 2 2 0c ccs 86 Clearing faxes from memory 00 00 c eee ee 87 Requesting a fax from another fax machine polling 87 EN EN Using fax forwarding 0 0 0 c eee eee 88 Using remote retrieval 0 0 0 0 eee 89 Using pager notification 0 0 0 cece eee 92 Features available only through the software 93 Hints andhelp 000 cece eee eee eee 93 4 Printing INTOGUCIION mes ee e aeae see aoa nee eens tee eee bee eed 95 Selecting print media 0 0 0 e eee 96 Selecting media typeS 0 000 cece eee 96 Selecting media SIZES 2 1 20 000 ee 97 Loading media 0 0 c cee eee 98 Loading the paper input bin 0 00 0 eee eee 98 Using the single sheet input slot 0 0 0 0 00 ee 99 Selecting the output path 0 000 e eee eee 100 Printing on letterhead and envelopes 00005 101 Printing taSkS 0 2 eee 103 Stopping aprintjob 0 eee ee 103 Printing on both sides
63. gt keys to select Incomina ENTER MENU Press ENTER MENU to select Frsiie Use the lt and gt keys to select f ENTER MENU 6 Press STOP CLEAR to exit the Menu settings To change the number of rings to answer 1 Press ENTER MENU 2 and press ENTER MENU 3 Use the lt and gt keys to select 1 ENTER MENU and press 4 Press the gt key once to select ENTER MENU wer and press Enter the number of rings to answer and press ENTER MENU Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 157 Turning on or off error correction Normally the HP LaserJet 3100 product monitors the signals on the telephone line while it is sending a fax which it sends in pieces If the HP LaserJet 3100 product detects an error signal while it is sending a piece of the fax it can resend that piece The factory default for this setting is On Only change it to Off if you are having trouble sending or receiving a fax and want to accept the errors in the transmission Then return the setting to On when you have finished To turn on or off error correction 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select f11 Faxes and press ENTER MENU Use the lt and gt keys to select fr or of and press ENTER MENU Press STOP CLEAR to exit the Menu settings 158 8 Managing Basic Features EN Changing the page stamp option Incoming faxes print with the sender
64. helps increase your productivity by allowing you to do more than one task at a time Send an electronic fax while the HP LaserJet 3100 product makes copies or scan a document while printing This chapter will familiarize you with the features of the HP LaserJet 3100 product and provide setup and installation instructions These instructions supplement those on the one page Quick Setup Guide that came with the product 1 Set Up 11 HP LaserJet 3100 product features The HP LaserJet 3100 product can function with or without installing the software but certain functions will not be available unless you do install the software This table shows which of the HP LaserJet 3100 product s features are available with software installed and which are available without software installed Feature or Function Available Available with software without installed software Faxing to and from the HP LaserJet 3100 S Z product Copying from the HP LaserJet 3100 product S S Access through the control panel to HP S S LaserJet 3100 product setup options fax and copy options and setup for one touch keys and speed dial and group dial codes Printing from your computer to the HP LaserJet 3100 product Scanning from the HP LaserJet 3100 product to your computer Faxing electronic documents to and from your computer PC faxing N NINN Optical character recognition OCR software for converting scanned images to editable
65. label titled Remove Paper Before Reloading to the HP LaserJet 3100 product To attach the label 1 Locate the sheet of labels that was shipped in the paper input bin of the HP LaserJet 3100 product 2 Carefully remove the label for your language from its backing sheet 3 Attach the label to the HP LaserJet 3100 product near the paper input bin As the label indicates always remove and realign all paper together before reloading This reduces multiple feeds and jams EN 1 Set Up 21 Loading paper 22 1 Set Up You can load up to 100 sheets of 20 Ib 75 g m paper into the paper input bin The HP LaserJet 3100 product prints copies and prints received faxes using media from the paper input bin or the single sheet input slot To load the paper input bin 1 Adjust the guides on the paper input bin to the size of media you are loading 2 __ Insert up to 100 sheets of paper into the paper input bin Be careful not to overfill the bin Note When adding paper to an existing stack in the paper input bin always remove the existing paper and realign it with the new paper before loading to reduce multiple feeds or jams 3 Readjust the guides to fit snugly against the edges of the stack EN Connecting the parallel cable
66. long page this setting automatically reverts to No To copy long pages 1 Load the document into the document feeder tray 2 When the page reaches the 39 inch 991 mm mark the HP Lasendat 3100 product beeps and displays i E ia only for a few seconds Quickly press START 3 Ifyou were not able to press START before the message disappeared clear the document from the document feeder tray and repeat steps 1 2 5 Copying 119 Features available only through the software The following copying features are only available when copying using the Document Assistant Copying two or four pages on a single sheet 2 up or 4 up e Collating large jobs that don t fit into the HP LaserJet 3100 product s memory If you have an item you want to copy but it is difficult to read scan it into the JetSuite ProDesktop first Clean up the image and then print Hints and help In this section find suggestions and answers to commonly asked questions See chapter 9 Troubleshooting and Maintenance for a more complete list of common copy quality and usage solutions What if want to use more than one of the HP LaserJet 3100 product functions at the same time This product is specifically designed to allow you to do many tasks simultaneously such as print while sending a fax Jobs also queue and wait until another job finishes For example if a fax is being received while you are printing the fax is stored in memory
67. more the shades will stand out from each other container program A program into which an OLE object is inserted That program contains the object crop To remove part of an image The portion of the image that is selected remains while the portion that is not selected is removed dedicated line A single telephone line that is used exclusively for either voice calls or fax calls desktop The view in the JetSuite Pro Desktop software where the JetSuite folders are visible and where JetSuite documents appear as thumbnails or file names Faxes and JetSuite documents are managed from here See also viewer and JetSuite Pro Desktop software Document Assistant dialog An HP LaserJet 3100 product software screen used when working with documents from a computer When the document is loaded into the document feeder the Document Assistant appears on the computer screen allowing you to begin faxing copying or scanning the document 268 Glossary EN EN dots per inch dpi A measurement of resolution used for scanning and printing Generally more dots per inch mean a higher resolution a greater amount of visible detail in the image and a larger file size e mail electronic mail An abbreviation for electronic mail Software that you can use to electronically transmit items over a communications network expand A process to restore a collapsed sticky note from an icon to its original size export A function
68. of this manual for support information Order HP s paper specification guide See Ordering Parts in this chapter Remove the paper and turn it around The wrapper on many reams of paper has an arrow indicating the print side Background scatter appears on a printed page Background scatter results from bits of toner distributed on the front or back of a printed page Background scatter often is isolated to a specific area of the page Change the paper type weight or surface finish To order HP s paper specification guide see Ordering parts in this chapter If background scatter occurs on an envelope try moving the text to an area with no seams Printing on seams can cause this problem This problem may be caused by spilled toner inside the HP LaserJet 3100 product or the pick rollers being dirty See Cleaning the print path in this chapter The page is completely black N The toner cartridge may not be installed properly The toner cartridge may be defective and need replacing The HP LaserJet 3100 product may need to be repaired if the problem continues after replacing the toner cartridge 218 9 Troubleshooting and Maintenance Remove the cartridge and reinstall it See Installing the toner cartridge in chapter 1 The toner cartridge may still be under warranty See Warranty information in appendix B See the support pages at the front of this
69. paper output bin was too full The paper path lever was adjusted while a job was printing The printer door was opened while a job was printing The paper being used does not meet HP s specifications The paper being used was smaller than 3 by 5 inches 76 2 by 127 mm The power was interrupted while a job was printing 180 9 Troubleshooting and Maintenance EN EN To clear feed jams in the input areas 1 If most of the jammed sheet of paper is visible from the paper input bin or single sheet input slot carefully pull the jammed paper straight up and out using both hands Realign the media and reload it Note Be sure to center print media with the paper guides Also verify that the paper guides are adjusted snugly without crinkling or bending the media The HP LaserJet 3100 product in most cases reprints the jammed page and finishes the rest of the job Once your job has finished printing check it to make sure all pages printed 9 Troubleshooting and Maintenance 181 To clear a jam from the interior area 1 Ifthe jam is not visible in the input area use the two printer door release latches to pull open the printer door 2 Remove the toner cartridge Be sure to protect it from light while it is outside the HP LaserJet 3100 product CAUTION Avoid touching the long black sponge roller inside the product Touching it may reduce output quality 3 Push the green paper release lever toward t
70. phone in chapter 8 for instructions on changing this setting Check that the telephone cord is securely connected between the phone and the HP LaserJet 3100 product or other device connected to the HP LaserJet 3100 product Voice calls aren t being received by the phone or answering machine connected to the line The telephone cords may not be connected properly The answer mode or rings to answer on settings may not be set properly See Connecting telephone cords in chapter 1 to check the installation See Changing answer mode and rings to answer in chapter 8 to determine which settings you need Items loaded in the document feeder tray fall forward out of the tray The item is on a very lightweight media 196 9 Troubleshooting and Maintenance Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then curl or roll the item in the direction of the printed side unroll it and reload the item EN Problem Cause Solution Incoming fax calls are not being answered or are going to the phone instead of the HP LaserJet 3100 product The answer mode may be set to Manual or the rings to answer setting may not be set correctly The telephone cords may not be connected properly The Receive to PC option may be selected and faxes are being received by the computer If the
71. printout The toner cartridge s photosensitive drum may have been overexposed to bright light causing repetitive defects usually a fuzzy black area See Cleaning the scanner path in this chapter Order HP s paper specification guide See Ordering parts in this chapter Try changing to a paper with a smoother finish The toner cartridge may still be under warranty See Warranty information in appendix B The toner cartridge may still be under warranty See Warranty information in appendix B 9 Troubleshooting and Maintenance 217 Problem Cause Solution Vertical white stripes appear on the page ABCDE 3HIJKLM 9ABCDEFGHIJKLM 9AECD FGHIJ lt Character voids appear white areas within the parts of characters that should be solid black The scanning device may need to be recalibrated The HP LaserJet 3100 product s internal mirror may be contaminated The paper or transparencies may not meet HP s specifications You may be printing on the wrong surface of the paper If you noticed the lines on a copy output page or on a fax you sent to a recipient scan an item and see if similar lines appear on the scanned image If the lines were on the scanned image make a copy and check for the lines If similar lines appear see Recalibrating the scanner in this chapter Contact the Customer Service Center for service See the front
72. product If the error persists unplug the power cord from its power source for 10 seconds and then replug it in If neither of these methods clears the error there may be a problem with the HP LaserJet 3100 product Contact the Customer Service Center See the front of this manual for support numbers Scanner isn t Available The scanner mechanism is in use Wait until the scanner has finished the current job before sending the next job Scanner Jam Reload A document has jammed in the scanner area Pull open the document release door and then remove the jammed document See Selecting items for faxing copying and scanning in chapter 3 for more information about preparing documents Speed Dial number is not Assigned System Error You tried to dial a speed dial code that doesn t have a fax number stored in it or assigned a non defined one touch key to a group An error has occurred that may require servicing In some cases the error can be cleared by turning off the power then turning it on again Choose a speed dial code to which you have already assigned a fax number To check which speed dial codes are assigned see Printing a one touch speed dial and group dial report in chapter 8 Unplug the HP LaserJet 3100 product s power cord from the power strip or outlet and wait for 10 seconds Then reinsert the cord If the message is no longer displayed the problem has been
73. regular sheets of paper place the envelope into the A single sheet input slot and regular sheets of paper into the B paper input bin Or If you are printing several envelopes in succession fill the paper input bin B with up to seven to 10 envelopes depending on envelope construction and operating environment Or If you are printing only one envelope use the single sheet input slot 2 __ Insert the envelopes print side up with the edge that will be stamped first 3 Set the paper path lever to the lower position to use the front paper output slot This reduces wrinkling and curling 102 4 Printing EN Printing tasks CAUTION Hint EN With the HP LaserJet 3100 product you can manually duplex print and stop a print job Stopping a print job There are two ways you can stop a print job f your print job has not started to print you can cancel it from the Print Manager in Windows 3 1x or from the print spooler in Windows 95 e If your print job is currently printing press STOP on the control panel and hold it for five seconds If a fax job currently is being transmitted or received this procedure will also clear it Printing on both sides duplexing When you print on both sides of a sheet there will be a difference in the way the HP LaserJet 3100 product performs When printing on the second side you may experience some difficulties such as sheets feeding into
74. side facing you When duplexing make sure to place printed side facing back Envelopes are not printing the correct way Check that the envelope is loaded correctly See Printing on letterhead and envelopes in this chapter Also there may be a special adjustment required by your program See its documentation for instructions You may also want to try to print the envelope on a blank sheet of Letter or A4 size paper so you can see where the words are printing A fax comes in while envelopes are loaded Before you begin printing envelopes you can receive faxes to memory and then print them after you have reloaded the normal paper See Receiving faxes to memory in chapter 8 and Printing faxes received to memory in chapter 3 If you couldn t remove the envelopes before the fax began printing you can try to reprint the fax See Reprinting faxes in chapter 3 for instructions Cleaning up spilled toner If toner spills on clothing carpets or upholstery remove it using a clean cloth dipped in cold water Wash clothing in cold water Hot water and the heat of the dryer set toner into fabric 110 4 Printing EN EN Copying Introduction You can make copies by using the control panel on the HP LaserJet 3100 product or the Document Assistant on the computer screen This chapter explains how to do copy tasks from the control panel This is the quickest method Any that can also be done using the Document Assi
75. slow to scan To speed up the scanning process try choosing a lower resolution Other programs may be using needed memory Try closing all other open applications and rescanning the document Check that you have the parallel cable plugged in securely on the back of the HP LaserJet 3100 product Check that the cable is plugged into the parallel port not the serial port PC faxing may also be slow if you have an SPP compliant parallel port An ECP compliant parallel port is strongly recommended Check the parallel port setting For more information on your parallel port please see appendix C and your computer s documentation If the parallel port mode is not set correctly you may need to change the settings to allow the computer and HP LaserJet 3100 product to communicate See Appendix C The Document Assistant blinks on and off on the computer screen even when no document is loaded in the document feeder tray The HP LaserJet 3100 product is connected to a parallel port being shared with another device The HP LaserJet 3100 product cannot be connected to the same parallel port on the computer as another device You must buy an additional parallel port or disconnect one of the two Scanned items are not appearing on the computer EN The item may not have been saved as a file Make sure you save scanned items as files See Saving scanned items in Chapter 6 9 Troubleshooting and Maintenance
76. software 34 compliance FCC 244 confidential receive 160 Config button 50 configuration error messages 186 reports 166 confirmation sending faxes with 79 conformity declaration of 248 connecting answering machine 28 30 choosing what devices to connect 26 modem 28 30 other devices 28 30 parallel cable 23 supports 20 telephone cord 24 to Internet for e mail 24 consumable supplies 251 consumption energy 249 power 238 contents of box 15 contrast changing default 172 description 172 for copying 117 key on control panel 48 setting for faxing 70 control panel error messages 185 general steps for using 140 keys and lights 48 tutorial on using 49 using to make copies 112 copies maximum per job 239 reduction percentages 239 selecting See online help EN EN copy size default changing 175 copy speed 239 copying adjusting contrast 117 adjusting resolution 117 changing default copy size 175 enlarging 118 functions that work with 240 loading items to be copied 114 loading paper 113 long pages 119 making copies 116 maximum copies per job 239 properties See online help reducing 118 results in blank pages 220 selecting items to be copied 66 113 setting collation 173 troubleshooting 207 tutorial 58 two or four pages on a single sheet 120 using Document Assistant 112 using the control panel 112 cord power connecting 32 illustration 15 cord telephone connecting 24 illustration 15 cover
77. tables degrade OCR results To obtain the best possible results when using the OCR software do the following e Process only pages that have crisp clear text Letters that have gaps that bleed along their edges or that touch other letters will not work well with the OCR software Note that underlined text and text that is close to non text items such as graphics will also degrade OCR results e Process only pages that contain 9 point text or larger For more information on using the OCR software see the online help If you have problems with your OCR software see chapter 9 Troubleshooting and Maintenance or the online help 130 6 Scanning EN Scanning from a TWAIN enabled program The HP LaserJet 3100 product is a TWAIN compliant device that works with Windows based programs that support TWAIN compliant scanning devices While in a TWAIN enabled program you can access the scanning feature and scan an image directly into the open document in the TWAIN enabled program To do so follow the program s instructions for acquiring an image using TWAIN When asked what source to acquire the image from select HP LaserJet 3100 In some programs you will not be asked to identify the source Use the following guidelines to bring scanned text into a word processing program To scan text from a word processing program 1 In your word processing program open the document into which you want to bring the text Load the
78. that allows you to save a copy of a JetSuite item as a backup or in another graphics format such as a TIF GIF or JPEG fax An abbreviation for facsimile The electronic encoding of a printed page and the transmission of the electronic page over a telephone line The JetSuite software can send items to electronic fax programs which require a modem and fax software file format The way the contents of a file are structured by a program or group of programs GIF Graphics Interchange Format an image used by CompuServe and other online formats grayscale Shades of gray that represent light and dark portions of an image Color images can also be converted to grayscale where colors are represented by various shades of gray halftone An image type that simulates grayscale by varying the number of dots Highly colored areas consist of a large number of dots while lighter areas consist of a smaller number of dots hypertext links Glossary 269 270 Glossary A link from one part of a document to another When a linked word or phrase or graphic is clicked the user will jump to the linked word phrase or graphic import A function that allows you to bring files saved in graphics formats such as BMP and TIF into the JetSuite software the JetSuite Pro Desktop software Software that allows you to manage documents and make them accessible to others The JetSuite Pro Desktop software can be used to annotate scanne
79. the HP Blue Screen press F1 to enter Setup 2 Choose Advanced on the Menu Bar 3 Following the legend directions choose Peripheral Configuration and arrow down to Parallel Port Mode 4 Choose ECP if it is given as a choice for the mode Otherwise choose Bi directional ECP mode will provide the best printing and scanning performance 5 Follow the legend directions for saving and exiting C Changing Parallel Port Modes 263 HP Vectra www hp com 1 While your PC is booting follow the directions on the screen Press F2 to Enter Setup which will be displayed at the bottom of the Hewlett Packard System Hardware Test screen 2 Use the arrow keys to select Parallel Port Mode 3 Follow the legend directions on how to change the options 4 Choose ECP if it is a choice for the mode Otherwise set the port mode to Bi directional ECP mode will provide the best printing and scanning performance 5 Follow the legend directions on how to save and exit IBM Aptiva www ibm com 1 While your computer is booting follow the directions on the screen Press F1 to Enter Setup 2 Follow the legend on how to scroll through the setup options until you reach Input Output Ports 3 Choose EPC if it is a choice for the mode Otherwise choose PS 2 Bi directional ECP mode will provide the best printing and scanning performance 4 Follow the legend directions to save and exit Micron www micron com 1 Whi
80. the HP LaserJet 3100 product functions at the same time This product is specifically designed to allow you to do many tasks simultaneously such as print while sending a fax Jobs also queue and wait until another job finishes For example if a fax is being received while you are printing the fax is stored in memory and then prints automatically after the print job finishes Or if an incoming fax is being printed you can start sending an outgoing fax The outgoing fax is stored in memory and starts transmitting when the phone line is available Only in rare instances will the HP LaserJet 3100 product run out of memory and cancel one job so it can complete another See Simultaneous tasking features in appendix A for a complete list of which features can be used at the same time A paper jam occurs while printing Once you have removed the jam the HP LaserJet 3100 product in most cases reprints the jammed page and finishes the rest of the job Once your print job has finished printing check to make sure all pages printed 4 Printing 109 The document prints on the wrong side of the paper or upside down Check to make sure the paper is loaded correctly See Loading media or Printing on letterhead and envelopes in this chapter Both sides of the duplex job printed on the same side After printing the first side you probably placed the sheet into the top paper input bin or the single sheet input slot with the printed
81. the control panel e When you answer any phone connected to the line an extension phone and hear fax tones press on the keypad and hang up For the second method to work the extension phone setting must be set to Yes See Enabling an extension phone in chapter 8 to check or change the setting Printing faxes received to memory Incoming faxes are stored in memory if you enabled confidential receive or remote ramova The top right corner of the control panel display reads Frirt F when faxes have been received to memory Once Gai print the faxes using the following procedure the faxes are cleared from memory If you normally want faxes to be received into memory until you print them instead of printing automatically see Receiving faxes to memory in chapter 8 To print faxes received to memory 1 Press ENTER MENU 2 Press gt once to display f w2 and press ENTER MENU 3 Use the lt and gt keys to select and press ENTER MENU The HP LaserJet 3100 product prints all faxes stored in memory 3 Faxing 85 Note Note 86 3 Faxing Reprinting faxes If a fax didn t print because the toner ran out or printed on the wrong type of media you can try to reprint it The HP LaserJet 3100 product reprints up to 10 of the most recently printed faxes the actual number of faxes stored for possible reprinting is determined by how much memory is available The order of printing is that the oldest
82. the default collation in chapter 8 for more information and instructions on changing this setting To make copies 1 Load the document into the document feeder tray 2 Adjust any options such as contrast or copy size See the related procedures later in this chapter 3 If you are making only one copy press COPY Or If you are making multiple copies enter the number of copies you want and press Copy The HP LaserJet 3100 product begins making copies If you copied a thick item make sure to push the special media lever back to the left when you are finished In the rare instance that the document does not fit into memory when making multiple copies and the collation is On only one copy will print and the control panel will notify you of the problem To resolve the problem try making just one copy at a time turning off the collation or using the Document Assistant to make the copies EN Adjusting the contrast Note The contrast setting affects the lightness or darkness of the resulting copy Using the following procedure changes the contrast for the current job only To change the default contrast see Changing the default contrast in chapter 8 To adjust the contrast 1 Press CONTRAST to display the current contrast setting 2 Use the lt and gt Reyes to I Scrol through the choices You can choose er OF Hormal the factory default 3 Press ENTER MENU to save the selection Adjusting the res
83. the fax numbers from the PC Fax Phone Book and send the fax EN Note EN Using Manual Dial Normally the HP LaserJet 3100 product dials after you press START There may be times however when you want the HP LaserJet 3100 product to dial each number as you press it For example if you re charging your fax call to a calling card you ll need to dial the fax number wait for the acceptance tone of your telephone company and then dial the calling card number When dialing internationally you may need to dial part of the number and then listen for dial tones before continuing to dial To receive faxes if your HP LaserJet 3100 product is in Manual mode see Receiving faxes when you hear fax tones in this chapter To use Manual Dial 1 Place the document in the document feeder tray 2 Press MANUAL DIAL The HP LaserJet 3100 product goes off hook and you can hear the dial tone 3 Begin dialing The fax number dials as you enter each digit This allows you to wait for pauses dial tones international access tones or calling card acceptance tones before continuing to dial Sending a fax by dialing from a telephone There may be times when you want to dial a fax number from a telephone connected to the same line as the HP LaserJet 3100 product For example if you are sending a fax to a person whose HP LaserJet 3100 product is in Manual mode you can call them first to let them know the fax is coming To send a fax by di
84. the group dial code and continue editing Press ENTER MENU to go to the Group Dial Setup level of the Menu Press ENTER MENU again to choose a different group dial code Press STOP CLEAR to exit the Menu settings Clear Document From Scanner Your document jammed while being fed through the document feeder tray the HP LaserJet 3100 product loaded multiple sheets of the document The special media lever was in the wrong position for the document you sent Pull the document release door open remove the jammed item and close the door Remove the jammed item as detailed above Then check the special media lever It should be to the left for regular weight items or to the right for thick items which must be fed one at a time Communication Error EN An error occurred while trying to transmit a fax Try resending the fax If the call fails again check that the telephone cord is securely connected Then check for a dial tone on the phone line by pressing MANUAL DIAL Wait and try resending the fax later 9 Troubleshooting and Maintenance 185 Message Cause Solution Configuration Err number 1 4 Config Stuck Addr An error was detected in the SRAM In Service Mode only SRAM stuck address test Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support infor
85. the hard drive See the computer s documentation for help Scanner stops in The maximum scannable page length is the middle of 14 inches 356 mm If the page is longer scanning the scanner continues to scan but it only keeps the first 14 inches 356 mm of data on the page and discards the rest The minimum scannable page length is 2 by 3 5 inches 51 by 89 mm If the item is too small it may jam inside the scanner area 212 9 Troubleshooting and Maintenance Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter If you want to scan an item that is longer than 14 inches 356 mm first copy the item onto multiple pages and then scan the copies See Copying long pages in chapter 5 Copying To remove the page see Clearing jams from the scanner area in this chapter EN Problem Cause Solution Scanning is extremely slow The HP LaserJet 3100 product is scanning a file with a high resolution There are too many programs open while you are trying to scan The parallel cable may be loose you may have the parallel cable plugged into the wrong type of port or the parallel port setting is incorrect The parallel port mode may not be set correctly If you chose Photo resolution 8 bit grey scale or a custom resolution that is very high you may have created a very large file that is
86. the same jack as the HP LaserJet 3100 product You may also want to connect an extra telephone to this jack if you would like to make outgoing voice calls on this phone line See Connecting other devices later in this chapter If you have another wall jack for this phone line you can connect the extra phone and or external modem or computer with internal modem to the other jack Since this is a dedicated fax line you should never have an answering machine or computer voicemail on it If you are using computer voicemail you must connect the computer with internal modem or the external modem to your dedicated voice line You will access the Internet or e mail using the dedicated voice line EN Note EN Situation 2 You connected the HP LaserJet 3100 product to a jack for a phone line that receives both fax and voice calls a shared line Connect all other devices you have to the same jack as the HP LaserJet 3100 product See Connecting other devices later in this chapter If you have another jack for this phone line you can connect some of the devices to it However if you have an answering machine or computer with voicemail connect it to the same jack as the HP LaserJet 3100 product Connecting other devices optional How you connect the devices you have depends on whether the devices have British Telecom sockets on the back Phones or combination telephone answering machines do not have this socket and do no
87. the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 7 NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A A Specifications 247 Declaration of conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 3100 product Model Number C3948A Product Options ALL conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3
88. to a number of different settings by your computer Unfortunately there is no automatic way to choose the best setting when you install the HP LaserJet 3100 software Therefore you need to check this setting yourself To check and possibly change the computer s parallel port setting locate your brand of computer in the list below and follow the corresponding instructions If your brand of computer is not included below please see the instructions at the end of the list The directions given for the specific manufacturers may not be exactly what you see for your computer The web page addresses for the manufacturers have been included should you have questions regarding your specific computer model C Changing Parallel Port Modes 261 ACER www acer com 1 While your computer is booting to enter Setup follow the directions on the screen To enter Setup press CTRL ALT ESC 2 Follow the legend on how to scroll through the options 3 When you reach the Parallel Port Mode option choose ECP if it is a choice Otherwise choose Bi directional ECP mode will provide the best printing and scanning performance 4 Follow the legend directions for saving and exiting AST www ast com 1 While your computer is booting follow the directions on the screen To enter Setup press CTRL ALT ESC If you have a 486 it may say to press CTRL ALT DEL 2 Follow the legend on how to scroll through the options 3 Whe
89. to view annotate and print the document no matter what program was used to create the document Private Branch Exchange PBX A small telephone switching system that typically is used by large businesses or universities to connect all telephone extensions within the organization A PBX also connects to the public switched telephone network PSTN and may be either manual or dial depending on the method used by extensions to place incoming or outgoing calls Normally the equipment is owned by the customer rather than leased from the telephone company public switched telephone network PSTN The worldwide dial up telephone network or a portion of that network Users are assigned unique phone numbers which allow them to connect to the PSTN through local telephone exchange companies Often this phrase is used when referring to data or other non telephone services carried over a path initially established using normal telephone signaling and ordinary switched long distance telephone circuits resolution The sharpness of an image measured in dots per inch dpi The higher the dpi the greater the resolution shared line A single telephone line that is used for both voice and fax calls sticky note An annotation that is a multiline resizable note Similar to a paper sticky note it covers the item information beneath it You can move a sticky note or collapse it to an icon You can search for words in a sticky note by using the
90. unit 238 media capacity 237 feed problems troubleshooting 222 loading 22 98 printing on special 105 recyling paper 251 reducing paper usage 250 selecting for faxing copying and scanning 66 selecting size 97 selecting types 96 EN EN size specifications 237 weight equivalence table 241 media jams avoiding 22 98 causes 178 180 clearing from paper path areas 180 clearing from scanner area 178 troubleshooting 222 memory base 239 clearing faxes from 87 requirements 14 memory errors fax 187 full 188 not enough for copying 189 not enough for current job 188 189 not enough for fax report 189 menu hierarchical diagram of settings 140 key on control panel 48 printing tree 167 menu commands See online help messages error 185 installation 39 where displayed 48 Micron computer parallel port mode 264 modem connecting 28 30 errors 188 speed 239 using with HP LaserJet 3100 product 24 modes answer 43 156 error correction 158 parallel port 261 pulse dialing 154 silent detect 163 tone dialing 154 moving around in a document See online help MS DOS printing from See online help MSDS Material Safety Data Sheet 252 multiple copies setting collation for 173 N navigating a document See online help no answers redialing for 78 not enough disk space 39 214 memory for copying 189 memory for current job 188 memory for fax report 189 not found error message 196 206 209 212 notification by pager of faxes
91. way to finda solution is to access your online help Online help contains the following general topics Installation Help provides help on installing the software and determining required settings General Information Help gives overview information for the print fax copy and scan functions Also gives overview information for the JetSuite software Troubleshooting gives solutions for common problems How Do provides step by step instructions on printing faxing copying scanning configuration and other JetSuite software tasks You can access online help by e clicking Help on the Document Assistant or any screen where the Help button appears e selecting Contents from the Help menu on the desktop or viewer 54 2 Quick Tutorial EN Loading items to be faxed copied or scanned Whether you are faxing a paper item copying or scanning the procedure for loading the item is the same CAUTION Make sure to use a carrier sheet when faxing copying or scanning fragile items and photographs Sent unprotected fragile items can be damaged and photographs will be scratched and can lose their finish Note Before loading an item remove anything that may damage the HP LaserJet 3100 product such as staples or self stick notes To load an item 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Place up to 30 pages top first face down into the docu
92. 0 product the factory default answer mode is Automatic and the default number of rings to answer is 5 Use the table below to determine what settings to use given your situation If you have Do this with And do this with the the answer number of rings to answer mode on the HP LaserJet 3100 product A line only receiving fax calls a Leave set to Change to 1 or 2 rings dedicated line Automatic A line receiving both fax and voice Leave set to Leave set to 5 calls a shared line and only a Automatic telephone A line receiving both fax and voice Leave set to Set to 2 higher than number calls a shared line and an Automatic on answering machine or answering machine or computer computer voicemail For voicemail example set to 6 if answering machine answers at 4 In Automatic the HP LaserJet 3100 product automatically answers fax calls However people calling to speak to you hear fax tones if you do not answer or they do not hang up by the fifth ring Use Manual if you do not want voice callers ever to hear fax tones but remember that fax calls are not received automatically 1 Set Up 43 44 1 Set Up To set the answer mode Press ENTER MENU ENTER MENU Use the lt and gt keys to select incomina ENTER MENU Press ENTER MENU to select Ar Use the lt and gt keys to select f ENTER MENu Press STOP CLEAR to exit the Menu settings To set the number of rings to answer 1 2 Press ENTER M
93. 213 Problem Cause Solution Scanned text is not editable If the item is in the JetSuite Pro software the text cannot be edited The text must be converted using an OCR program one is included with the HP LaserJet 3100 product and then opened in a word processing program From the desktop or viewer click on the link for your word processing program at the bottom of the window The text is converted to editable text and opens as an untitled file in your word processing program Items lose their formatting or have strange formatting codes in them Or The OCR link for your word processing program is missing on the Manager toolbar The correct word processing program may not be associated with the link The link for your word processing program should automatically appear If it doesn t or isn t working correctly you must configure the word processor link specifying the correct output word processor See the online help for instructions If the problem persists you may want to reinstall the JetSuite Pro software A high percentage of incorrect characters appear in an item that was converted with the OCR link The accuracy of the OCR link depends on the quality size and structure of the original document and on the quality of the scan itself To obtain the best possible results when using the OCR link choose the scan setting for text and process only crisp clear text Tables spr
94. 4 0 you must log on with administrator privileges 1 If the New Hardware Found screen has opened click Cancel Quit all open programs For the CD ROM Insert the CD ROM into the CD ROM drive usually D When the welcome screen opens follow the directions on screen If the welcome screen does not open click Start and then Run Type X SETUP replacing x with the letter of your drive and click OK For floppy disks Insert Disk 1 into the floppy disk drive usually A or B Click Start and then Run Type X SETUP replacing x with the letter of your drive and click OK 4 Follow the instructions on the screen The setup takes a few minutes When it is complete remove the CD ROM or last floppy disk 5 Print a test page See Printing a test page later in this chapter 1 Set Up 35 Note 36 1 Set Up To install the software on Windows 3 1x 1 To quit all open programs except Program Manager a Press CTRL ESc to display the Task List window b Select a program to close c Click End Task and press ENTER The program closes d Repeat steps a c to close the other programs For CD ROM Insert the CD ROM into the CD ROM drive usually D For floppy disks Insert Disk 1 into the floppy disk drive usually A or B From the File menu in Program Manager choose Run Type X SETUP replacing x with the letter of your drive and click OK Windows 32 Bit extensions Win32s are re
95. 9 saving documents See online help scan resolution specification 238 scanner duty cycle 239 parts 16 recalibrating 234 scanning from a TWAIN enabled program 131 functions that work with 240 hints See online help loading normal items 122 135 loading thick items 123 136 long pages 132 modes 125 properties See online help resolution specification 238 results in blank pages 220 selecting items 66 starting 124 to desktop 124 127 to text using OCR 124 129 troubleshooting 211 tutorial 60 scanning software TWAIN compliant 34 searching for text See online help selecting items for faxing copying and scanning 66 media sizes 97 media types 96 output path 100 self test report printing 45 167 sender identification changing 159 sending faxes at a later time 81 overview 66 to an ad hoc group 76 to multiple recipients 75 to one recipient 74 tutorial 56 using group dial code 75 using Manual Dial 77 when polled 82 with confirmation 79 with long pages 80 serial ports 23 service and support extended warranty 251 HP Authorized Service Provider option 254 obtaining hardware service 254 offices 259 options 254 returning units 255 warranty 253 setting BIOS options 265 contrast for faxing 70 fax answer mode 43 156 fax features 40 fax header information 42 line type 155 parallel port modes 261 printer 184 resolution for faxing 70 send fax options 142 silent detect mode 163 sounds 169 tone or pulse dialing mode 154 wh
96. Denmark Telephone 45 99 1000 Fax 45 4281 5810 Finland Hewlett Packard Oy Piispankalliontie 17 FIN 02200 Espoo Telephone 358 9 887 21 Fax 358 9 887 2477 France Hewlett Packard France 42 Quai du Point du Jour F 92659 Boulogne Cedex Telephone 33 146 10 17 00 Fax 33 146 10 17 05 Germany Hewlett Packard GmbH Schickardstrasse 2 D 71034 B blingen Telephone 49 7031 14 0 Fax 49 7031 14 6429 Netherlands Hewlett Packard Nederland BV Startbaan 16 NL 1187 XR Amstelveen Postbox 667 NL 1180 AR Amstelveen Telephone 31 20 547 69 11 Fax 31 20 547 77 55 Norway Hewlett Packard Norge A S Postboks 60 Sk yen Drammensveien 169 N 0212 Oslo Telephone 47 2273 5600 Fax 47 2273 5610 Sweden Hewlett Packard Sverige AB Skalholtsgatan 9 S 164 97 Kista Telephone 46 8 444 2000 Fax 46 8 444 2666 United Kingdom Hewlett Packard Ltd Cain Road Bracknell Berkshire RG12 1HN Telephone 01 344 369222 Fax 01 344 363344 EN B Service and Support Information 259 260 B Service and Support Information EN EN Changing Parallel Port Modes This chapter provides the steps to follow to ensure that the computer s parallel port is configured to provide the best performance with HP LaserJet 3100 product The mode for the computer s parallel port determines how the parallel port performs with the HP LaserJet 3100 product This mode can be defaulted
97. Document Assistant slows down the copying process only use it to access special copying features For more information on using the Document Assistant click Help on the Document Assistant Loading paper for copy output You can copy to a size of media as small as an index card 3 by 5 inch or 76 2 by 127 mm or as large as a sheet of legal sized 8 5 by 14 in or 216 by 356 mm paper The instructions for loading this media are the same whether you are printing faxing or copying See Loading media in chapter 4 for loading instructions Selecting items to be copied EN The guidelines for selecting items are the same whether you are faxing copying or Scanning See Selecting items for faxing copying and scanning in chapter 3 5 Copying 113 Loading items to be copied 114 5 Copying Whether you want to fax copy or scan the procedure for loading the document is the same If your document is ona regular weight paper from 12 to 28 lb or 46 to 105 g m use To load normal items If your document is a transparency in a carrier sheet or is not on regular weight paper use To load special items To load normal items 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Place up to 30 pages top first face down into the document feeder tray Wait for the HP LaserJet 3100 product to load the first page EN EN
98. ENU ENTER MENU Use the lt and gt keys to select inconina ENTER MENU Press ENTER MENU to select Fi Enter the number of rings to answer and press ENTER MENU Press STOP CLEAR to exit the Menu settings EN Printing a test page Use the To print a self test report procedure to ensure that the HP LaserJet 3100 product is working properly If you installed the software see To print a test page from the software to ensure that the HP LaserJet 3100 product and software are working properly To print a self test report 1 Press ENTER MENU 2 Use the lt and gt keys to select amp ts and press ENTER MENU 3 Use the lt and gt keys to select Seif Test and press ENTER MENU The HP LaserJet 3100 product exits the Menu settings and prints the report which confirms the HP LaserJet 3100 product is working To print a test page from the software 1 Open a document created in a program such as Write 2 From the File menu select the Print command Make sure the HP LaserJet 3100 product is selected and click OK The HP LaserJet 3100 product should print a test page which confirms both the software and HP LaserJet 3100 product are working Taking the next step The HP LaserJet 3100 product is now ready to use HP strongly recommends that you now go to chapter 2 Quick Tutorial There you can explore some of the HP LaserJet 3100 product s features and do so some of the most commonly used task
99. ERGY STAR partner Hewlett Packard Company has determined that loners X this product meets ENERGY STAR Guidelines for energy efficiency A Specifications 249 Toner consumption Depending on the type of printer driver you have you may be able to select a draft mode which uses about 50 less toner thereby extending the life of the toner cartridge This is only available using printer driver properties when printing or making copies from the software Paper use Depending on the type of program you use you may be able to print 2 or 4 document pages on each printed page This N up printing practice and the printer s manual duplex capability two sided printing reduce paper usage and the resulting demands on natural resources The design of this HP LaserJet printer facilitates the recycling of Plastics Plastic parts have marking according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life The plastics used in the product housing and chassis are technically recyclable HP toner cartridges photoconductive drum In many countries this product s toner cartridge drum can be returned to HP using the prepaid shipping label and instructions included inside each new HP toner cartridge box If your country is not listed in the recycling guide call your local HP Sales and Service Office see appendix B for further instructions HP cart
100. Find command summary information Information about the item such as creator or keywords that you can add to an item in the Summary Information dialog box to help you find the item quickly TWAIN Glossary 271 272 Glossary An industry standard for scanners and software Using a TWAIN compliant scanner with a TWAIN compliant program you can initiate a scan from within the program viewer A program that allows someone who does not have the JetSuite software to view a JetSuite document The Viewer does not allow someone to change the document zoom in To make a page larger on the screen so you can see more detail zoom out To make a page smaller on the screen so you can have a broader view of the page EN EN Index Symbols adr files See online help dbf files See online help A Acer computer parallel port mode 262 acoustical emissions 238 adjusting autoredial attempts 152 contrast for faxing 70 resolution for faxing 70 sounds 169 time between redials 153 adr files See online help agreement software license 257 annotating a document See online help annotation toolbar 52 annotations See online help answer mode changing 156 default 43 156 description 43 156 setting 43 156 answering machine connecting 28 30 Aptiva computer parallel port mode 264 AST computer parallel port mode 262 attaching answering machine 28 30 choosing what devices to connect 26 modem 28 30 other devices 28 30 pa
101. Insert all media vertically portrait orientation into the paper input bin or single sheet input slot If you want to print horizontally landscape orientation make this selection through your software Do not print on paper smaller than 3 by 5 inches 76 2 by 127 mm EN 4 Printing 97 Loading media You can load up to 100 sheets of media into the paper input bin or feed one sheet at a time into the single sheet input slot Loading the paper input bin You can load up to 100 sheets of 20 Ib 75 g m paper into the paper input bin The HP LaserJet 3100 product prints copies and prints received faxes using media from the paper input bin or the single sheet input slot To load the paper input bin 1 Adjust the guides on the paper input bin to the size of media you are loading 2 __ Insert up to 100 sheets of paper into the paper input bin Be careful not to overfill the bin Note When adding paper to an existing stack in the paper input bin always remove the existing paper and realign it with the new paper before loading to reduce multiple feeds or jams Note If you have loaded special media make sure to choose the lower paper output path See To select the output path in this chapter 3 Readjust the guides to center the stack 98 4 Printing EN EN Using the single sheet input slot Using the single sheet input slot you can print one sheet of media at a time without u
102. KGHI JABCDEE GH If printing or copying the reduction setting For printing check the reduction setting in 89ABCDEFGH 789ABCDEFGH may be set incorrectly the Print window from within the program you are using For copying check the reduction setting on the control panel chapter 5 or from the Document Assistant 89ABCDE 89ABCDI 789ABC Images will not The HP LaserJet 3100 product may not Make sure that the HP LaserJet 3100 print be plugged in product is plugged into a live wall outlet or power strip The parallel cable may be loose Check that the parallel cable is securely connected between the HP LaserJet 3100 product and the computer The toner cartridge tape may not have Remove the toner cartridge and make been removed sure the tape has been removed See Installing the toner cartridge in chapter 1 Faxes you send or The contrast may not be set correctly Adjust the contrast and resolution settings copies are too from the control panel or the Document light or too dark Assistant EN 9 Troubleshooting and Maintenance 215 Problem Cause Solution Faxes you send or copies are too light If you are faxing or copying a document printed on colored paper there may not be enough contrast between the ink and paper colors Adjust the contrast and resolution settings from the control panel or the Document Assistant Also if possible use originals printed with black ink on wh
103. LUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining hardware service If your hardware should fail during the warranty period HP offers the following support options e HP repair services HP will arrange to pick up the unit repair it and return it to you within 7 days You can also choose to return the unit to an HP repair office e HP authorized service provider You can return the unit to a local authorized service dealer 254 B Service and Support Information EN Returning the unit When shipping equipment HP recommends insuring it Also include a copy of your proof of purchase Please also fill out the Service information Form below to ensure the most accurate repairs CAUTION Shipping damage as a result of inadequate packaging is the customer s responsibility See Repackaging Guidelines below For technical support assistance regarding the unit within the one year warranty period see the support pages at the front of this manual Repackaging guidelines EN Remove and retain the toner cartridge If possible print a self test page see Printing a self test report in chapter 8 before you turn off the unit and send the self test report with the unit Include the completed copy
104. Modes General information 0 0 00 ccc ee eee Other areas of potential conflict 00005 Glossary Index EN EN set Up Introduction Thank you for purchasing the HP LaserJet 3100 product a powerful business tool with the capabilities of a full range of office equipment With the HP LaserJet 3100 product you can e Print Easily print documents with the laser quality you have come to expect from an HP LaserJet printer e Fax Use the HP LaserJet 3100 product as a standalone fax machine your computer doesn t have to be on to send and receive faxes as well as perform advanced tasks such as forwarding faxes to another location Use the software to send faxes from and receive them to your computer PC faxing Copy Make superior laser quality copies You can make up to 99 copies of a 30 page original You can also adjust the contrast enlarge or reduce the copies collate and more Scan Scan important documents to create electronic files of them Use the scanner to make a fax cover sheet from your letterhead or scan documents for use with other software You can also scan a document and attach it to an e mail message if you have an e mail program e Use Software Use the software to print fax copy or scan Also use the software to store and organize scanned documents so you can quickly find that invoice receipt or business card from weeks ago This multifunction product
105. aling from a telephone 1 Place the document in the document feeder tray 2 Pick up the handset of a phone connected to the HP LaserJet 3100 product and dial the fax number using the phone s or the HP LaserJet 3100 product s numeric keys 3 When the recipient answers instruct them to start their fax machine 4 When you hear the fax tones press START to begin transmitting the fax and then hang up the phone 3 Faxing 77 Note Note 78 3 Faxing Redialing manually By factory default the HP LaserJet 3100 product automatically redials busy numbers up to five times at specified intervals It does not redial if there is no answer If you want to send another document to the last fax number dialed use this procedure to redial If you are trying to resend the same document you sent the first time you will probably want to wait until the automatic redials have stopped or you have stopped them yourself Otherwise the recipient may get the fax twice once from this manual redial attempt and once from one of the automatic redial attempts To stop the current redial attempt for a fax see Canceling the current fax job in this chapter To cancel all pending automatic redial attempts for a fax see Canceling a fax job using Job Status in this chapter To change the number of redials or time between redials see Adjusting autoredial and Adjusting the time between redials in chapter 8 To redial manually 1 L
106. allow you to do many tasks simultaneously such as print while sending a fax Jobs will also queue to wait until another job has finished For example if a fax is being received while you are printing the fax will be stored into memory and then print automatically after the print job finishes Or if an incoming fax is being printed you can start sending an outgoing fax The outgoing fax will be stored in memory and will start transmitting when the phone line is free Only in rare instances will the HP LaserJet 3100 product run out of memory and cancel one job so it can complete another See Simultaneous tasking features in appendix A for a complete list of which features can be used at the same time Scanning is slow even when using Text mode You may need to change the parallel port mode See chapter 9 Troubleshooting and Maintenance 132 6 Scanning EN EN E Mailing Portable Documents Introduction The HP LaserJet 3100 product and the JetSuite Pro software work with your e mail program so you can send two types of documents you normally couldn t paper documents and electronic documents created in a program the recipient doesn t have The recipient can read and print these documents as long as they have a Windows 3 1x or higher operating system This chapter describes the basics of using the HP LaserJet 3100 product and the JetSuite Pro software with your e mail program You must already have an e mail program an
107. amily Paper 5021 8941 Specification Guide Bundle HP MultiPurpose Paper HPM 1120 High bright 20 Ib 8 5 by 11 in HP LaserJet Paper HPJ 1124 Extra bright 24 Ib 8 5 by 11 in Transparencies Letter 92296T A4 92296U Labels 92296A H J K Various Sizes You can order parts in one of the following ways e Inthe U S call HP Direct Ordering at 800 538 8787 for most items To order HP LaserJet paper call 800 471 4701 Or To find a dealer near you or if your dealer is temporarily out of stock call the HP Customer Information Center 800 752 0900 e Outside the U S see HP sales and service offices in appendix B for ordering locations and phone numbers EN 9 Troubleshooting and Maintenance 235 Ordering software To order the software on floppy disks or a replacement CD ROM if yours is damaged contact Hewlett Packard Request by Phone 44 0 1429 865 511 English 44 0 1429 863 343 French 44 0 1429 863 353 German Request by Fax 44 0 1429 866 000 Request by Mail European Fulfillment for Hewlett Packard c o Starpak International LTD P O Box 63 Hartlepool Cleveland TS25 2 YP United Kingdom 236 9 Troubleshooting and Maintenance EN A Specifications HP LaserJet 3100 Product Specifications Input for paper input bin and single sheet input slot Maximum media size Minimum media size Paper input bin capacity 8 5 by 14 inches 216 by 356 mm 3 by 5 inches 76 2 by 127 mm
108. an the documentto the viewer of the JetSuite Pro Desktop program first and straighten or clean the image Then send it as a fax from the software See chapter 6 Scanning for more information EN EN Sending faxes using the Document Assistant software If you have installed the software and the computer is on you can use the Document Assistant to send a paper fax The Document Assistant appears on the computer screen when you load a document into the document feeder tray JetSuite Document Assistant Click here to begin faxing NS dcp Scan ott mc By SF ay Config Help gt After clicking Fax you can fill out the recipient s information and send the fax You also have access to settings for the HP LaserJet 3100 product The advantages to using the Document Assistant are that you can add an electronic cover sheet stored on the desktop and access fax numbers stored in the JetSuite PC Fax Phone Books When using the control panel you only have access to the one touch keys and speed dial codes Before using the Document Assistant to send a paper fax see Selecting items for faxing copying and scanning and Loading items to be faxed in this chapter The other procedures in this chapter only describe how to do faxing tasks using the control panel but any that can also be done from the software have this icon next to them For more information on using the Document Assista
109. ance EN Cleaning the print path EN You may need to clean the print path to re establish print quality if you frequently duplex or notice other marks on printed pages WARNING Before cleaning the HP LaserJet 3100 product disconnect it from the power source To clean the HP LaserJet 3100 product 1 Clean the outside of the device with a slightly damp cloth use only water CAUTION Using ammonia based cleaners on or around the HP LaserJet 3100 product can cause damage to it Also do not touch the long black sponge roller in the bottom Touching it can reduce the print quality of output 2 Use the two latches on the printer door to open it Clean the inside of the HP LaserJet 3100 product with a dry lint free cloth Remove all dust spilled toner and particles of paper Note Only use a dry lint free cloth to remove dust and toner Using a vacuum or other device to clean inside the product can damage it 9 Troubleshooting and Maintenance 229 230 9 Troubleshooting and Maintenance Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water and the heat of the dryer sets toner into the fabric 3 Remove the toner cartridge Note If you notice excessive amounts of toner inside the HP LaserJet 3100 product the toner cartridge may be defective Use HP LaserJet toner cartridges to
110. and then prints automatically after the print job finishes Or if an incoming fax is being printed you can start sending an outgoing fax The outgoing fax is stored in memory and starts transmitting when the phone line is available Only in rare instances will the HP LaserJet 3100 product run out of memory and cancel one job so it can complete another See Simultaneous tasking features in appendix A for a complete list of which features can be used at the same time Copies are too light or too dark Adjust the contrast before copying A paper jam occurs while copies are printing Once you have removed the jam the HP LaserJet 3100 product in most cases reprints the jammed page and finishes the rest of the job Once your copy job has finished printing check to make sure all pages printed 120 5 Copying EN EN scanning Introduction Scanning is a function initiated from and performed by the software The only task done from the HP LaserJet 3100 product is loading the item to be scanned This chapter will show you how to load items and then briefly cover scanning related topics such as how to use the JetSuite Pro software and how the optical character recognition OCR software works For more information and instructions on scanning click Help on the Document Assistant or HP LaserJet 3100 Scan Settings dialog 6 Scanning 121 Selecting items for scanning The guidelines for selecting items are the same whether you are
111. any such as the automatic answering systems often used in large companies voice mail call waiting and some other advanced features If you are connecting the HP LaserJet 3100 product to a line receiving both fax and voice calls a shared line and have these types of features HP recommends getting a second telephone line dedicated to fax calls CAUTION If you live in an area that is subject to frequent electrical storms or for other reasons experiences numerous blackouts it is strongly recommended that you purchase and use a telephone line surge protector Electrical surges and power interruptions can damage the HP LaserJet 3100 product If you have a modem If you have an internal computer modem or an external modem please note these important points e The HP LaserJet 3100 product cannot be used as a data modem to communicate with other computers to send and receive e mail or to connect to the Internet You must continue to use the computer s modem for these purposes e Itis important that the HP LaserJet 3100 product be directly connected to the wall jack to prevent the computer s modem from interfering with the HP LaserJet 3100 product s fax communications 24 1 Set Up EN 1 Connecting the HP LaserJet 3100 product Use this procedure to connect the HP LaserJet 3100 product to the wall socket To connect the HP LaserJet 3100 product 1 If any telephone cords are plugged into the wall socket unplug them and set t
112. ar Try adjusting the resolution contrast and or brightness settings from the dialog box that appears after you click Scan on the Document Assistant The HP LaserJet 3100 product may need See Recalibrating the scanner in this recalibrating chapter Scanned images There may be ink glue white out or For more information about cleaning the have unwanted some other substance on the scanners HP LaserJet 3100 product see Cleaning lines through them image sensor the scanner path in this chapter If you tried to scan a slick paper the Use a carrier sheet to send the item See scanner may have had trouble scanning it Selecting items for faxing copying and scanning in chapter 3 The HP LaserJet 3100 product may need See Recalibrating the scanner in this recalibrating chapter Scanned images There may be ink glue white out or For more information about cleaning the have black dots or some other substance on the scanners HP LaserJet 3100 product see Cleaning streaks in top and image sensor the scanner path in this chapter bottom margins ABCDEF M CDEFGHI ABCDEFGH EN 9 Troubleshooting and Maintenance 221 Problem Cause Solution Scanned textis not The contrast resolution or brightness clear ABCDEFGHIJKLM 56Z89ABCDEFGH 50789ABCDEFGH 456789ABCDEFG 9ABC DEF 9ABC DEF 9AB CDE 9AB CD Scanned images print at a reduced s
113. article about your business or a current business trend Save the article as part of your own electronic press kit or send the article through PC fax or e mail to a customer media contact or colleague at another location e Add notes to a proposal and file it for future reference e Straighten a skewed image To view this document on the desktop close the document by selecting Close from the File menu If this is a new unsaved file make sure to name it Saving scanned items All items scanned to the JetSuite Pro software whether they contain text graphics or both are saved as graphics files with a jsd extension You can however save them in other common graphics file formats such as tif pcx and omp From the desktop or viewer you can also send scanned items to other programs For more information see Using link icons in this chapter For more information about using the JetSuite Pro software and the scanning function see the online help 126 6 Scanning EN Working with the desktop When no document is open in the viewer the desktop shows the JetSuite documents and file folders JetSuite documents appear as thumbnails a small image or as file names JetSuite Desktop Loix Sy Ele View Fax Options Window Help a B x P e Jesietsuite doos z fq f Thumbnail of a scanned item O Cover Pages E Sample Documents S Fax Folder E Send E Receive E Log
114. as calibrated at the factory However you may need to recalibrate the scanner if you notice that sent faxes copies or items scanned to the computer have black or white lines running through them To recalibrate the scanner Clean the HP LaserJet 3100 product before recalibrating it See Cleaning the HP LaserJet 3100 product earlier in this chapter On the control panel press ENTER MENU Press lt once to display e and press ENTER MENU Use th Correct ion and press ENTER MENU e lt and gt keys to select Scar Insert a blank bright white piece of letter 8 5 by 11 inches or 216 by 279 mm or A4 8 3 by 11 7 inches or 210 by 297 mm paper into the document feeder tray The HP LaserJet 3100 product pulls the piece of paper through and then prints a recalibration test page Discard this page The recalibration procedure is complete EN Ordering parts The following table lists items available from HP Part Part Number HP LaserJet Toner Cartridge C3906A Power Cord 8120 6809 Telephone Cord C2890 80023 HP LaserJet size C Printer Parallel C2946A 3 meters A to C Cable IEEE 1284 C2947A 10 meters A to C Paper Input Support RB2 3362 000CN Paper Output Support RB2 3410 000CN Document Feeder Support RB2 3455 000CN Document Output Support RB2 3470 000CN Scanner Separation Pad HB1 3035 0000N Scanner Separation Pad Holder HB1 2895 0000N HP LaserJet Printer F
115. assistance is available to answer your product chapter of this manual questions Call 1 900 555 1500 2 50 per minute U S only or call 1 for additional product 800 999 1148 25 per call Visa or Master Card U S and Canada repair information Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm Mountain Time Charges begin only when you connect with a support technician Prices subject to change European Customer Support Center Language and In Country Options Available Open Monday through Friday 8 30 18 00 CET HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a fee through the same telephone number The fee is charged on a per incident basis When calling HP have the following information ready product name and serial number date of purchase and description of the problem English U K 44 171 512 5202 Finnish Finland 358 9 0203 47288 International 44 171 512 5202 French France 33 45 043 9853 Danish Denmark 45 3929 4099 German Germany 49 180 525 8143 Dutch Belgium 32 2 626 8806 Norwegian Norway 47 2211 6299 Netherlands 31 20 606 8751 Swedish Sweden 46 8 619 2170 Australia Support If you require telephone support call the number below
116. at the procedure for all other printers on the computer except for the HP LaserJet 3100 product EN Solving copying problems Use this section to troubleshoot common copy problems See also Solving image quality problems and Solving paper feed problems in this chapter Problem Cause Solution No parallel portis If you are copying from the Document If you have a device such as an external available or the Assistant or the JetSuite Pro software the disk drive or switch box connected to the parallel port is HP LaserJet 3100 product must be parallel port and want to continue using it being shared by directly connected to the computer s you must get two parallel ports on your another device Items loaded in the document feeder tray fall forward out of the tray EN parallel port It cannot share the parallel computer port with another device The item is on a very lightweight media Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then curl or roll the item in the direction of the printed side unroll it and reload the item 9 Troubleshooting and Maintenance 207 Problem Cause Solution The message on the computer screen says there was a problem opening scanner Unable to activate TWAIN source If you are copying from the software you may have the wrong type of parallel port or it may no
117. ath lever to the lower position See Selecting the output path in chapter 4 Whenever possible store paper in its sealed ream at room temperature EN Problem Cause Solution Printed pages are The incorrect output source may be coming outin the selected or the incorrect output setting incorrect order has been chosen in the program from which you are printing Long pages arent The maximum scannable page length is feeding 39 inches 991 mm If the page is longer scanning stops at 39 inches 991 mm Pages sent to the paper output bin print in correct order Pages sent to the front paper output slot print in reverse order Use the front paper output slot by pushing the paper path lever to the lower position See Selecting the output path in chapter 4 If you need to print pages to the front paper output slot in correct order select the reverse order output option in the program from which you are printing See the program s documentation for more information Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then rescan the page When the scanner reaches the 39 in 991 mm mark the control panel displays for a few moments only Quickly press START to continue scanning If you do not the message disappears and the scanner stops scanning because it thinks the page has jammed If you are sendin
118. ax it terminates the print job and prints the incoming fax 3 Faxing 93 The HP LaserJet 3100 product runs out of toner while it s printing a fax and I m not there The HP LaserJet 3100 product continues to print blank pages However the HP LaserJet 3100 product stores up to 10 of the most recently printed faxes As soon as possible use the Reprinting faxes procedure earlier in this chapter to try to reprint them The memory is full due to an error such as out of paper and someone sends me a fax The HP LaserJet 3100 product receives faxes to memory until the memory is full Once the memory is full the HP LaserJet 3100 product no longer answers calls and the control panel display shows any error conditions that need to be corrected After the error is corrected the faxes in memory print automatically and the HP LaserJet 3100 product resumes answering calls If pick up an extension phone and hear an incoming fax Press on the phone s key pad and hang up The HP LaserJet 3100 product begins receiving the incoming fax A paper jam occurs while a fax is coming in The fax is received to memory As soon as you remove the jam the HP LaserJet 3100 product reprints the jammed page and continues printing the rest of the fax need to dial an international number You may want to dial using manual dialing so you can listen for different tones See Using manual dial in this chapter I m trying to dial a long fa
119. axing Loading items to be faxed Whether you want to fax copy or scan the procedure for loading the document is the same If your document is ona regular weight paper from 12 to 28 lb or 46 to 105 g m use To load normal items If your document is a transparency in a carrier sheet or is not on regular weight paper use To load special items To load normal items 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Place up to 30 pages top first face down into the document feeder tray Wait for the HP LaserJet 3100 product to load the first page EN EN To load special items CAUTION Make sure to use a carrier sheet when faxing fragile items and photographs Sent unprotected fragile items can be damaged and photographs will be scratched and can lose their finish 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Locate the special media lever on the top edge of the control panel and move it to the right CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page 3 Load only one sheet at a time top first face down into the document feeder tray Note If you are loading a business card place it with a long edge first Wait for the HP LaserJet 3100 product to load the page Note Move the special media lever back to th
120. be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or d improper site B Service and Support Information 253 preparation or maintenance 6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province 7 TOTHE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INC
121. ble shows which dialing symbols can be entered into a fax number using the procedure on the previous page Detect dial tone Detects a dial tone in the dialing sequence Selects tone dialing Error correction Disables error correction mode Fax speed A i or I Chooses the maximum transmission speed Charge code C Stores a charge code or pauses the dialing sequence to allow you to enter a charge code Hook flash Performs an automatic hook switch Programming one touch keys and speed dial y codes To quicken the dialing process for a fax number you dial frequently store it into a speed dial code You can program up to 175 speed dial codes Between speed dial codes and group dial codes there are 200 numbers that can be assigned in any order Speed dial codes or group dial codes using numbers 1 10 are also associated with the corresponding one touch key on the control panel The fax numbers associated with one touch keys and speed dial codes are in addition to and totally separate from the 500 fax numbers that can be stored in the JetSuite software s PC Fax Phone Books 144 8 Managing Basic Features EN Hint Note EN One touch keys and speed dial codes can be more easily programmed from the software Programming the one touch keys and speed dial codes from the software will not add numbers to or alter numbers in the PC Fax Phone Books See the online help for more information To program one touch keys and speed
122. bleshooting and Maintenance Basic troubleshooting steps If the HP LaserJet 3100 product doesn t work properly first check the following e The Ready green light is on and not blinking If the Error yellow light is on check the control panel display for a message e No error messages are displayed on the computer screen or the HP LaserJet 3100 product s control panel display e The power cord is securely connected to the HP LaserJet 3100 product and plugged into a live electrical outlet The parallel cable between the HP LaserJet 3100 product and the computer is connected securely e The telephone cord between the HP LaserJet 3100 product and the wall is securely connected e Too many programs were open when trying to do a task Try closing other programs not in use or restarting the computer before retrying the task e The parallel cable is functioning properly To check try connecting a different size C parallel cable e Paper is in the paper input bin Most answers for software related issues are in the online help See this chapter for basic printing scanning and PC faxing help topics then see the online help 9 Troubleshooting and Maintenance 177 Clearing jams from the scanner area The following is a list of possible causes for jams in the scanning mechanism Too many pages were loaded into the document feeder tray A special media item was loaded but the special media lever was to the left Mu
123. canceling 92 using 92 number of rings to answer changing 156 O OCR optical character recognition accessing 130 description 130 recommendations for using 130 scanning to text using 129 troubleshooting 211 214 using to scan to text 124 offices worldwide service 259 one touch keys description 144 illustration 48 programming 144 148 report 166 online help 54 operating environment specifications 238 optical character recognition OCR See OCR optical character recognition options BIOS 265 confidential receive 160 fax receive 155 page stamp 159 resolution 71 send fax 142 ordering floppy disks for installation 35 parts 235 replacement CD ROM 35 software on floppy disks 236 software on replacement CD ROM 236 orientation selecting See online help output capacities 237 path choosing 100 overview 11 ozone production 249 P Packard Bell computer parallel port mode 265 page orientation printing 97 selecting See online help page stamp 159 pager notification of faxes canceling 92 using 92 pages blank 220 centering See online help Index 279 280 Index printing borders See online help printing multiple on one sheet See online help scanning long 132 straightening See online help paper input bin illustration 17 loading 98 paper input support attaching 20 illustration 15 paper loading label attaching 21 illustration 15 paper output bin choosing 100 illustration 17 jams 180 when to use 100 pape
124. change this setting and should leave it set to 100 percent If you only want to change the copy size for the job you are currently copying see Reducing or enlarging copies in chapter 5 To change the default copy size 1 Press ENTER MENU 2 Use the lt and gt keys to select 1 and press ENTER MENU 3 Use the lt and gt keys to select fcr Size and press ENTER MENU 4 Enter how much you want to reduce or enlarge copies normally You can choose from 50 to 200 percent Press ENTER MENU to save your selection Press STOP CLEAR to exit the Menu settings Changing the language on the display panel Use this procedure to have the control panel display messages ina language other than the default To change the language on the display panel 1 Press ENTER MENU 2 Use the lt and gt keys to select i ENTER MENU and press Press ENTER MENU to select i Use the lt and gt eee to Sele the language you want You can choose i TE zh OF he Press ENTER MENU to save your selection Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 175 Restoring factory defaults This procedure returns all settings to the factory defaults and clears the fax header name and phone number This procedure does not clear fax numbers and names associated with one touch keys and speed dial codes To restore factory defaults 1 Press ENTER MENU 2 Use the lt and gt keys to sele
125. cludes all faxes sent from the control panel and most faxes sent from the Document Assistant or the JetSuite PC fax program You can choose to have these reports print each time a fax is sent only if the fax failed or never The default is If Fax Fails If you choose Never you have no indication a fax failed to transmit unless you print a fax log If you want a transmission report for a certain fax whether it was sent successfully or not you can print a report for that fax See Sending a fax with confirmation in chapter 3 To set when transmission reports print 1 Press ENTER MENU 2 Use the lt and gt keys to select x ts and press ENTER MENU 3 Press the gt key once to select Tr ENTER MENU Ls and press 4 Use the lt and gt keys to select the option for when you want tthe transmission reports to print You can choose amp Press ENTER MENU to save the selection Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 165 Printing a one touch speed dial and group dial report This report is a list of what fax numbers are assigned to the one touch keys and speed dial and group dial codes To print a one touch speed dial and group dial report 1 Press ENTER MENU 2 Use the lt and gt keys to select amp ts and press ENTER MENU 3 Use the lt and gt keys to select and press ENTER MENU The HP LaserJet 3100 product exits the Menu settings and prints the repo
126. ct ENTER MENU s and press 3 Use the lt and gt keys to select Fs ENTER MENU 4 Ifyou want to continue press START The factory defaults are restored Hints and help In this section find suggestions and answers to commonly asked questions See chapter 9 Troubleshooting and Maintenance for a more complete list of common copy quality and usage solutions What If need to dial an international number You may want to dial using manual dialing so you can listen for different tones See Using manual dial in chapter 3 I m trying to dial a long fax number and it won t let me dial all the numbers The maximum number of digits or characters that can be entered into a fax number is 40 If you need to enter a calling card number plus a fax number or a long international number you can split the number between two one touch keys or speed dial codes Program the first one touch key or speed dial code with the calling card number or first part of the international number and press REDIAL PAUSE at the end of the number Then program the second one touch key or speed dial code with the fax number or second part of the international number To use them press the first one touch key and then the second or enter the first soeed dial code and then the second one after the other The HP LaserJet 3100 product dials both strings of numbers as if they were a single number 176 8 Managing Basic Features EN EN Trou
127. current copy jobs e Removes some error conditions To reset the HP LaserJet 3100 product Press STOP CLEAR and hold it down for 7 seconds The HP LaserJet 3100 product resets After resetting the Ready light will be lit and not blinking if no errors are found If this does not work unplug the HP LaserJet 3100 product s power cord from the power source for five seconds and then replug it in 184 9 Troubleshooting and Maintenance EN Resolving control panel error messages These control panel error messages are listed alphabetically Messages are accompanied by cause for the message and steps to take to resolve the problem Message number is a Group Group not Allowed Cause The group dial code you entered is assigned to a group but a group cannot be dialed at this point Solution Enter a different one touch key or speed dial code that is not assigned Already in Group While programming a group dial code you have tried to add a fax number that is already in the group Continue by adding the next fax number you want to the group Busy While sending a fax receiving fax line was busy for all re dial attempts Check the fax number and try resending the fax If the message appears again try sending to another fax machine or try again later Cancel Group Edit ENTER to Confirm You pressed Back Space while in a group dial code in the Group Dial Setup Menu level Press START to return to
128. d an active e mail service provider to use the information in this chapter The JetSuite Pro software does not contain an e mail program In addition to this chapter see the online help for more information 7 E Mailing Portable Documents 133 Introducing the portable document viewer Note The JetSuite Pro software has a feature that enables you to create truly portable documents This feature is a portable document viewer which is a small self contained program The portable document viewer can be wrapped around almost any electronic document It then allows recipients to view and print the document you send them whether the original was paper or electronic If the original was electronic you could have created it in any program As long as the recipients are using Windows 3 1x or higher they can view it by double clicking on it With the portable document viewer you could e mail a contract created in Word to a client who does not have Word so he or she can review it scan an invoice and e mail the electronic copy to a customer for printing and review The portable document viewer also has applications in areas besides e mail If you have a web site you could use the viewer to create documents about your business containing words and graphics that anyone with a Windows operating system could download and read Sending e mail attachments with the portable document viewer adds approximately 300 K of file size to th
129. d can lose their finish 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Locate the special media lever on the top edge of the control panel and move it to the right CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page 3 Load only one sheet at a time top first face down into the document feeder tray Note If you are loading a business card place a long edge first Wait for the HP LaserJet 3100 product to load the page Note Move the special media lever back to the left after sending special items A stack of regular pages sent with the lever at the right can go through in multiples and may cause jams EN E mailing paper documents from the Document Assistant If you have an e mail program that is compatible with the JetSuite software the Scan to Email button appears on the Document ee Assistant Click on the Document Assistant to activate it Click here to scan an item directly to your e mail program When you click Scan to Email you have access to options affecting the item to be e mailed In the Mail dialog select Self Viewing Portable Document and then click Start Mail You will be asked for the profile name and your e mail program opens automatically The file appears as an attachment in a new message You can type a message and send the e mail as you normally would See the online help for more information
130. d documents create hypertext links and more JPEG Joint Photographic Experts Group an international standard for compressing digital photographic images link A connection to a program or device that you can use to send information from JetSuite to other programs such as e mail electronic fax and OCR links Link Bar The icons on the bottom of the desktop or viewer that represent programs installed on your computer such as e mail software linked program A program installed on your computer that you can use with JetSuite For example you can use OCR software to translate a JetSuite item into text Manual mode An HP LaserJet 3100 product feature that prevents the fax machine from answering calls To receive a fax the fax receiving process must be started either from the fax machine itself the software or froma telephone connected to the same line as the fax machine optical character recognition OCR software OCR software converts an electronic image of text such as a scanned document into a form word processor spreadsheet and database programs can use PC faxing EN EN Faxing electronic documents from and receiving incoming faxes to the computer The computer must have a PC fax program installed to use PC faxing A PC fax program came with the HP LaserJet 3100 product portable document viewer A mini program that can be attached to an electronic document and e mailed The recipient will be able
131. de the HP LaserJet 3100 product waits to dial this number until you enter another number This is also known as concatenated dialing 142 8 Managing Basic Features EN Enabling special dialing symbols JF if you need access to special dialing symbols such as hook flash use this procedure to enable them You generally do not need these symbols The default is Off To enable special dialing symbols 1 Press ENTER MENU 2 ENTER MENU 3 Press the gt key once to select amp and press ENTER MENU 4 Use the lt and gt keys to select fi a1 ENTER MENU 5 Jor 4 and press ENTER MENU 6 Press STOP CLEAR to exit the Menu settings Using special dialing symbols After enabling special dialing symbols you can use them when dialing a fax number or entering a fax number or calling card number for a one touch key speed dial code or group dial code To use special dial symbols 1 When you reach the position in the fax number where you need the symbol press 2 Use the lt and gt keys to scroll through the symbols until you reach the one you need and press ENTER MENU 3 The special symbol is entered into the fax number It will be represented by a letter or punctuation mark Or Depending on the symbol you chose you may be asked to make additional choices before the symbol is entered into the fax number 8 Managing Basic Features 143 Special dialing symbols options OF The following ta
132. der tray is paused to wait for memory to become available Load paper If paper is already loaded remove it Check for and remove any jammed sheets and discard them Then reload the paper Re enter 4 digit password Reduce activity on the HP LaserJet 3100 product or wait for other jobs to finish so memory will be freed If there are faxes set up to be polled or sent at a future time you may want to cancel these jobs to free memory PC Print Timed Out The print job took too long to print and the HP LaserJet 3100 product timed out Let the print jobs retry continue for five minutes If the HP LaserJet 3100 product still does not print resend the print job Phone Number Error Too many characters were entered when dialing a phone number The maximum number of characters that can be entered is 40 If you have a number longer than 40 characters break the number into smaller chunks Enter the first part of the number and press REDIAL PAUSE as the last character in the first number Then enter the second part of the number as if it were a second number going to a group When the product dials it will treat both numbers as if they are one See Sending faxes to multiple recipients in chapter 3 Polling In Error The HP LaserJet 3100 product tried to poll another fax machine The poll failed because either there was no answer the line was busy or the other fax machine was not ready to be polled Pr
133. dia in chapter 4 for instructions Setting the paper size Set the paper size to the size of paper you normally load in the paper input bin The HP LaserJet 3100 product uses this setting when printing reports and determining autoreduction for incoming faxes The printing function does not use this setting If you are loading special sized media only for your current print job do not change this setting After you have finished printing reload the original paper To set the paper size 1 Press ENTER MENU 2 and press ENTER MENU 3 Use the lt and gt keys to select F ENTER MENU and press 4 Use the lt and gt keys until the size of paper loaded appears You can choose let A4 OF Legal Press ENTER MENU to save your selection Press STOP CLEAR to exit the Menu settings If you are worried that faxes may come while you have a special type or size of media loaded for a print job you can temporarily receive faxes to memory When the print job finishes reload the normal paper and print out the faxes See Receiving faxes to memory in chapter 8 and Printing faxes received to memory in this chapter EN Note Note EN Receiving faxes when you hear fax tones If you have a phone line receiving both fax and phone calls and you hear fax tones when you answer the phone you can start the receiving process in one of two ways e Ifyou are close to the HP LaserJet 3100 product press START on
134. e left after sending special items A stack of regular pages sent with the lever at the right can go through in multiples and may cause jams 3 Faxing 69 Z Note Note 70 3 Faxing 7 Adjusting the contrast The contrast setting affects the lightness or darkness of an outgoing fax as it is being sent Using the following procedure changes the contrast for the current job only After the fax has been sent the contrast setting returns to the default To change the default contrast see Changing the default contrast in chapter 8 To adjust the contrast 1 Press CONTRAST to display the current contrast setting 2 Use the lt and gt Selon to scroll ee the choices You can choose i ary OF Mermal the default 3 Press ENTER MENU to save the selection Adjusting the resolution Resolution affects the quality in dots per inch dpi of documents to be faxed It also affects the transmission speed For a discussion of which resolution to choose see Resolution options in this chapter Use this procedure to change the resolution for the current job only After the fax has been sent the resolution setting returns to the default To change the default resolution setting see Changing default resolution in chapter 8 To adjust the resolution 1 Press RESOLUTION to display the current resolution setting 2 Use the lt pand gt keys to scroll oe the se vou can choose amp ne the default re to
135. e computer while faxes are being received Check the parallel cable connections Also try closing and restarting the JetSuite Pro software EN Problem Cause Solution Faxes are transmitting or being received very slowly EN You may be sending or receiving a very complex fax such as one with many graphics The receiving fax machine may have a slow modem speed The resolution at which the fax was sent or is being received is very high A higher resolution results in better quality but also requires a longer transmission time If there is a poor phone line connection the HP LaserJet 3100 product and the receiving fax machine slows down the transmission to adjust for errors If you are sending an electronic fax there may be too many programs open besides the PC fax program If you are using the PC fax program the parallel cable may be loose you may have the parallel cable plugged into the wrong type of port or the parallel port setting is incorrect Complex faxes take longer to be sent or received The HP LaserJet 3100 product only sends the fax at the fastest modem speed the receiving fax machine can accept If you are receiving the fax call the sender and ask them to lower the resolution and resend the fax If you are sending lower the resolution and resend the fax See Adjusting the resolution in chapter 3 to change the current resolution setting or Changing the default resol
136. e e mail message If you want to send a document to someone who has the JetSuite Pro software you do not need to send the portable document viewer with the document Just save the file with a jsd extension and attach it to an e mail message as you normally would 134 7 E Mailing Portable Documents EN Selecting items for scanning to e mail The guidelines for selecting items are the same whether you are faxing copying scanning or e mailing See Selecting items for faxing copying and scanning in chapter 3 Loading items to be scanned to e mail Use these procedures to load a paper document you want to scan to e mail If your document is on a regular weight paper from 12 to 28 lb or 46 to 105 g m use To load normal items If your document is a transparency ina carrier sheet or is not on regular weight paper use To load special items To load normal items 1 Adjust the guides in the document feeder tray to the size of the item you are loading 2 Place up to 30 pages top first face down into the document feeder tray Wait for the HP LaserJet 3100 product to load the first page EN 7 E Mailing Portable Documents 135 136 7 E Mailing Portable Documents To load special items CAUTION Make sure to use a carrier sheet when scanning fragile items and photographs Sent unprotected fragile items can be damaged and photographs will be scratched an
137. e exits the Menu settings and prints the Menu tree 8 Managing Basic Features 167 Printing all reports at once You can print all of the reports in this section at once by following the procedure below To print all reports at once 1 Press ENTER MENU 2 Use the lt and gt keys to select Hercris and press ENTER MENU 3 Use the lt and gt keys to select Fr 311 and press ENTER MENU The HP LaserJet 3100 product exits the Menu settings and prints the report 168 8 Managing Basic Features EN Adjusting general defaults Note EN This section contains instructions for Controlling sound volume Setting default resolution Setting default contrast Setting the copy collation feature Programming the size of media loaded in the paper input bin Setting the default copy size Changing the language on the display panel Resetting factory defaults Controlling sound volume You can control the volume of the following The speaker for sounds associated with incoming and outgoing faxes The volume of sounds the HP LaserJet 3100 product emits when it requires attention such as when the printer door is open The beeps emitted when you press control panel keys To adjust the fax sounds speaker volume The default set at the factory for the ringer is 3 1 2 Press VOLUME Use the lt and gt keys to select tf i 2 3 4 5 or 4 or press ENTER MENU 8 Managing Basic Features 169 To turn on or
138. e wall socket Connecting a computer with an internal modem If you are not connecting a computer with internal modem go to the next step Or Plug the computer s cord into the cord for the HP LaserJet 3100 product Connecting an external modem If you are not connecting an external modem go to the next step a Or e Plug the external modem s cord into the cord for the HP LaserJet 3100 product or the Tel socket on the computer Connecting an answering machine If you are not connecting an answering machine go to the next step Or Plug the answering machine s cord into the cord for the HP LaserJet 3100 product or the Tel socket on the last device you connected Connecting a telephone If you are not connecting a telephone go to the next step Or Plug the telephone s cord into the cord for the HP LaserJet 3100 product or the Tel socket on the last device you connected Plug all devices back into their power source Go to Installing the software in this chapter Or If you are not installing the software now you must still set certain settings before using the fax machine Go to Setting required features for standalone fax in this chapter 1 Set Up 29 To connect devices with British Telecom or RJ11 sockets HP LaserJet Device without British 3100 Product Dual Telecom Tel socket Adaptor S Wall Socket
139. eadsheets and handwriting do not translate well See About OCR software in chapter 6 Scanning Not enough disk space The JetSuite Pro software requires at least 20 MB of available disk space to be installed More disk space may be needed if you are processing a complex image After you select the JetSuite Pro software and data directories the installation program checks that your computer has enough available disk space Try deleting unnecessary files or archiving older data to floppy disks or some other medium Items loaded in the document feeder tray fall forward out of the tray The item is on a very lightweight media 214 9 Troubleshooting and Maintenance Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then curl or roll the item in the direction of the printed side unroll it and reload the item EN Solving image quality problems Use the following table to help solve problems with printed pages See also Solving paper feed problems in this chapter Problem Cause Solution Parts of the page The HP LaserJet 3100 product cannot To get the image to fit into this printable around the edges print right up to the edge of the paper The area you must slightly reduce the size of aren t printing HP LaserJet 3100 product has minimum the image margins on each edge of 0 25 in 6 4 mm cDE
140. eature is set to Auto the default the HP LaserJet 3100 product automatically reduces long faxes to fit on the paper If the feature is turned off long faxes print at full size on multiple pages If you have the page stamp option on you may want to choose 97 This reduces incoming faxes just slightly to prevent the page stamp from forcing a received fax page onto two pages Make sure the paper size setting matches the size of paper loaded in the paper input bin See Setting the paper size in this chapter for instructions To set autoreduction 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select and press ENTER MENU 4 Use the lt and gt keys to select am and press ENTER MENU 5 Use the lt and gt keys to select fists the default 37 or OFF and press ENTER MENU 6 Press STOP CLEAR to exit the Menu settings 162 8 Managing Basic Features EN EN Changing the silent detect mode This setting controls whether or not you can receive faxes from older model fax machines that don t emit a fax signal during fax transmissions At the time of this publication these silent model fax machines represented very few of the fax machines in use The default is No It should be changed only if you regularly receive faxes from someone with an older model fax machine To change the silent detect mode 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and gt keys to select 1
141. ecopying the document Check that you have the parallel cable plugged in securely on the back of the HP LaserJet 3100 product Check that the cable is plugged into the parallel port not the serial port PC faxing may also be slow if you have an SPP compliant parallel port An ECP compliant parallel port is strongly recommended Check the parallel port setting For more information on your parallel port please see appendix C and your computer s documentation Copies are too light or too dark Copy quality of an image is poor The contrast may not be set correctly The resolution may not be set correctly Adjust the contrast setting See Adjusting the contrast in chapter 5 Adjust the resolution setting to Photo See Adjusting the resolution in chapter 5 Copy quality of words is poor The resolution may not be set correctly Make sure Photo is not selected as the resolution setting See Adjusting the resolution in chapter 5 Only one copy of a job printed although specified multiple copies When using the control panel to make multiple copies of jobs the entire document to be copied must fit into memory or only one copy prints 210 9 Troubleshooting and Maintenance Use the Document Assistant to make multiple copies of large documents Break the job into smaller jobs containing fewer pages Make only one copy at a time EN Solving scanning problems Problem Use t
142. ed copied or scanned 55 Sending A faX sere eed aw ee dv Pas iad ai hese Pee eee 56 Making ACOPY 60 eee 58 Scanning an item 1 0 eee eas 60 3 Faxing INtPOGUCHION wie da diate ead Se A aed aera a aw 61 Faxing OVervieW 00 0 eee 62 Faxing using the HP LaserJet 3100 product 62 Sending faxes using the Document Assistant software sasaa 0000 cece eee 63 Faxing using a program software 00 00005 64 SENGING fa XES cs wc Power eed eee ee eR bes eww oy ew eed eds 66 Selecting items for faxing copying and scanning 66 Loading items to be faxed 0 0 eee eee 68 Adjusting the contrast 0 ccc eens 70 Adjusting the resolution 0 0 00 cece ee eee 70 Resolution options 0 000 c eee eee 71 Inserting a pause while dialing 000 cee eee 72 Using special dialing symbols 002200 eeu 72 Special dialing symbols options 0 00000 ee aae 73 Sending faxes to one recipient 0200 ue 74 Sending faxes to multiple recipients 75 Using Manual Dial 0 00 000 eee ee 77 Sending a fax by dialing from atelephone 77 Redialing manually 00000 c eee eee 78 Sending a fax with confirmation 00000005 79 Sending long pages 0c cece eee eee 80 Sending a fax at a future time 6 2 0 eee ee 81 Setting up a fax
143. elow is the layout of the Menu settings in a hierarchical diagram You may want to refer to this menu tree before making changes to settings and features To print a copy of this Menu tree see Printing a Menu tree in this chapter To see which settings are currently selected print a configuration report All currently selected settings are marked with an asterisk See Printing a configuration report in this chapter for instructions 140 8 Managing Basic Features EN EN Press ENTER MENU to access the Menu Use the lt and gt keys to select one of the choices below and press ENTER MENU Use the lt and gt keys to select one of the choices below and press ENTER MENU Use the lt and gt keys to select one of the choices below and press ENTER MENU or see the display Job Status Fax Functions Time Date Header Reports Copy Settings Fax Settings User Defaults Delayed Fax Reprint Last Faxes Print Faxes Clear Memory Send Confirmation Polling Time Date Fax Header Fax Log Transmission Reports Phonebook Print the Menu Print Config Report Self Test Print All Default Collation Next Copy Size Phonebook Outgoing Faxes Incoming Faxes All Faxes Language Default Resolution Default Contrast Copy Size Paper Size Print Density Volume Settings Restore Defaults Receive Send Print Fax Log Automatic Log Speed Dial Setup Gro
144. en FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 248 A Specifications EN Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt Environmental product stewardship program EN Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment This HP LaserJet printer design eliminates Ozone production The printer does not use high voltage corona wires in the electrophotographic process and therefore generates no appreciable ozone gas O Instead this printer uses charging rollers in the toner cartridge and in the print engine This HP LaserJet printer design reduces Energy consumption Energy usage drops to as little as 9 W while in idle mode Not only does this save natural resources but it also saves money without affecting the high performance of this product This product qualifies for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S EPA As an EN
145. en fax log prints 165 shared lines 24 43 156 shipping damage 255 silent detect mode changing 163 simultaneous functions 240 single sheet input slot illustration 17 jams 180 using 99 size changing default for copying 175 paper selecting See online help paper setting 174 paper setting for received faxes 84 selecting media 97 specifications for media 237 slow copying 210 fax receipt 199 scanning 213 software compatible 34 drivers See online help installing 33 license agreement 257 list of components installed 33 ordering on floppy disks 236 ordering replacement CD ROM 236 TWAIN compliant scanning 34 uninstalling 37 sounds adjusting 169 spare parts availability 251 speaker volume adjusting 169 special media lever 16 special media choosing output path for 100 specifications electrical 238 environment 238 EN EN input and output capacities 237 media size 237 temperature 238 transportation 242 speed best resolution for faxes 71 copy 239 fax transmission 239 modem 239 options affecting 71 print 239 speed dialing key on control panel 48 specifications 239 speed dial codes description 144 programming 144 report 166 SRAM error message 186 193 stacking annotations See online help Standard resolution 71 171 starting a scan 124 stationery printing 101 steps for installing 13 stopping fax forwarding 88 faxes 83 faxes scheduled for later 82 print jobs 103 storage environment specifications 238 straight
146. en the file in it See About OCR software in this chapter for more information EN Note EN e Other Programs If you have other types of compatible programs such as image editing or spreadsheet programs links are created for them Then you can use the icons to send scanned or faxed items to those programs The links for functions always appear on the Manager toolbar However the Manager toolbar only shows as many program links as will fit If you have more program links than what will fit you can decide which links appear See the online help for information on options for customizing the toolbar To use a link icon All icons are easy to use From the viewer just click the icon on the Manager toolbar for the function or program you want From the desktop first select the item and then click the icon you want Click one of the icons to S i begin a task eB u a Print Fax Copy Scan Configure The task for that icon begins or the program for that icon opens and the selected item appears in an unnamed file From the desktop link icons can also be activated by dragging and dropping an item to the icon Scanning to text using OCR 7 When you are scanning an item and choose Scan on the Document Assistant and then select the Scan to Text the JetSuite Pro software initiates the scan using the best settings for text Then the OCR software discards any graphics on the scanned item and co
147. end to up to 100 numbers that do not have a group dial code use To send a fax to an ad hoc group In the rare instance that your document does not fit into memory you will need to send the document to each fax number one at a time or use the Document Assistant To send a fax using a group dial code 1 Load the document into the document feeder tray 2 Adjust any options such as contrast or resolution Only Standard or Fine resolution is available when sending to a group If you choose Superfine or Photo the resolution defaults to Fine 3 Press the one touch key for the group Or Press SPEED DIAL and the group dial code for the group 4 Press ENTER MENU 5 Press START The HP LaserJet 3100 product scans the document into memory and sends the fax to each fax number specified If a number in the group is busy the HP LaserJet 3100 product dials the remaining numbers before attempting any redials You can send a fax by dialing the number and then loading the document Then adjust any options and press START You can send a fax to a group programmed into the PC Fax Phone Book After you have loaded the document into the document feeder tray click Fax on the Document Assistant Then choose the group from the PC Fax Phone Book and send the fax 3 Faxing 75 Hint Note Note Hint 76 3 Faxing If you regularly send faxes to the same group of people you can assign a group dial code to their fax numbers See Pr
148. ending to another fax machine or try again later EN Message Cause Solution No Memory for Report Erase Print Document Memory needed to print a report may be being used to store faxes that have been received to memory Needed memory may be being used to store faxes set up to be sent at a future time or to be polled Print faxes that have been received to memory see Printing faxes received to memory in chapter 3 If you have several faxes set up to be sent at a future time or to be polled try clearing these faxes using Job Status see Canceling a fax job using Job Status in chapter 3 No Modem Installed No Room in Fax Log There is a problem with the LIU The fax log was unable to print due to an error such as out of paper Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Load paper in the paper input bin so the HP LaserJet 3100 product can print the log Not Enough Memory There is not enough memory to complete the job indicated Try resending the job If the error persists try reducing the amount of activity on the HP LaserJet 3100 product and cancel jobs in memory before resending the job Not Enough Memory to Duplicate for COPY The HP LaserJet 3100 product does not have enough memory to complete the copy job Di
149. ening pages See online help successful fax confirming 79 Superfine resolution 71 171 supplies consumable 251 support See service and support supports attaching 20 illustration 15 unpacking 15 surge protector recommendation 24 switch box connecting 23 switch power 32 symbols dialing enabling 143 using 72 142 143 system requirements 14 T telephone connecting 28 30 cord illustration 15 lists See online help 45 telephone book See JetSuite PC Fax Phone Book Telephone Consumer Protection Act 246 temperature specifications 238 test page printing 45 Text mode 125 thick items loading for copying 115 loading for faxing 69 thumbnails See online help time changing 150 invalid for fax 187 setting for fax 41 where displayed 48 timeout printer 190 tone dialing mode 154 toner cleaning from clothing 19 cleaning up spilled 110 leaking inside 230 redistributing 108 toner cartridges extending life 108 illustration 15 installing 18 leaking inside 230 life expectancy 107 recommendations 107 recycling 109 250 redistributing toner 108 toolbars See online help transmission errors 186 187 transmission reports fax description 165 setting when they print 165 transmission speed fax 239 options affecting 71 transparencies choosing output path for 100 tips for printing 106 transportation specifications 242 tray document feeder 16 troubleshooting basic steps 177 copying problems 207 error messages 185 fax
150. er Turning on or off error correction Changing the page stamp option Setting faxes to be received to memory Enabling remote retrieval and setting a password Setting autoreduction for incoming faxes Changing the silent detect mode Enabling an extension phone 8 Managing Basic Features 155 Note Changing answer mode and rings to answer You already set the answer mode and rings to answer when you set up the product You may only need to change these settings if you change what devices are connected to this phone line The answer mode is set to Automatic or Manual depending on your situation In Automatic mode the HP LaserJet 3100 product answers incoming calls after the number of rings to answer specified Or it listens for fax tones when you or an answering machine connected to the line answers first and takes the call if it s a fax call In Manual mode the HP LaserJet 3100 product never answers calls You must start the fax receiving process yourself either by pressing START on the control panel or on a phone connected to that line If the HP LaserJet 3100 product is set to Automatic mode you may need to adjust the rings to answer setting This is especially important if the HP LaserJet 3100 product is connected to a line receiving both fax and voice calls a shared line with an answering machine The rings to answer on the HP LaserJet 3100 product must be higher than the rings to answer on the answering machine Thi
151. er tray can hold up to 30 pages depending on the thickness of the pages See Selecting items for faxing copying and scanning in chapter 3 Do not allow more than 30 pages to stack up in the document output tray See Cleaning the print path in this chapter Contact the Customer Service Center for service See the front of this manual for support information Items loaded in the document feeder tray fall forward out of the tray The item is on a very lightweight media 226 9 Troubleshooting and Maintenance Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then curl or roll the item in the direction of the printed side unroll it and reload the item EN Cleaning the scanner path EN You may need to clean parts of the scanner if the ink on items you are scanning can be smudged with your hand or they have excessive amounts of dust or dirt on them You may also need to clean these parts if there are smudges or other marks on documents or scans of documents WARNING Before cleaning the HP LaserJet 3100 product disconnect it from the power source 1 Open the document release door 2 Ifthe long white strip on the inside of the document release door is dirty clean it with a dry cotton swab If there is still something on the strip dab a swab in a small amount of isopropyl alcohol and
152. fax available prints first the most current fax prints last These faxes are continuously stored and reprinting them does not clear them from memory To clear these faxes from memory see Clearing faxes from memory in this chapter You do not need to use this procedure if faxes didn t print because of a paper jam or the paper ran out During those situations faxes are received to memory As soon as you clear the jam or refill the paper faxes automatically resume printing To reprint faxes 1 Print a fax log to check which faxes may have been lost See Printing the fax log in chapter 8 for instructions Press ENTER MENU me and press ENTER MENU Press gt once to display e and press ENTER MENU The HP Laseriet 31 00 product begins reprinting the most recently printed faxes To stop the printing at any time press STOP EN CAUTION EN Clearing faxes from memory Only use this procedure if you are concerned someone else has access to your HP LaserJet 3100 product and may try to reprint faxes in the reprint memory In addition to clearing the reprint memory this procedure clears incoming faxes received to memory faxes scheduled to be sent at a future time and faxes set up to wait for a request being polled Faxes cleared using this procedure are not retrievable To clear faxes from memory 1 Press ENTER MENU and press ENTER MENU 3 Use the lt and gt keys to select and pre
153. fine and won t be affected by this setting unless you choose Photo For more information about resolution choices see Resolution options in chapter 3 If you only want to change the resolution for the fax or copy job you are currently sending see Adjusting the resolution in chapter 3 Faxing or chapter 5 Copying To change the default resolution 1 Press ENTER MENU 2 Use the lt and gt keys to select ENTER MENU 3 Use the lt and gt keys to select ENTER MENU n and press 4 Use the lt and gt keys to select the default resolution you want youre can choose the default F Press ENTER MENU to save your selection Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 171 Changing the default contrast The default contrast is the contrast normally applied to items being faxed and copied The default set at the factory is Normal Note If you only want to change the contrast for the current job see Adjusting the contrast in chapter 3 Faxing or chapter 5 Copying To change the default contrast 1 Press ENTER MENU 2 Use the lt and gt keys to select Us ENTER MENU its and press 3 Use the lt and gt keys to select ENTER MENU and press 4 Use the lt and gt keys to select the defaut contrast You can choose Hermal the default i gt Note Lighten makes all faxes or copies lighter than the originals Da
154. for information on making more COM ports available 1 Set Up 39 Setting required features for standalone fax 40 1 Set Up Certain settings must be determined before using the HP LaserJet 3100 product as a fax machine If you have installed the software you already set these features and you can go to the next section If you do not intend to install the software you need to do the following L Set the correct time and date L Enter the fax header information Filling it in is a legal requirement Most HP LaserJet 3100 product functions are not available until it is filled in J Check the answer mode and number of rings to answer settings Depending on your configuration you may or may not have to alter these settings See the following pages for instructions on altering or checking these settings For information on other settings such as programming a Mercury button or changing from tone to pulse dialing see chapter 8 Managing Basic Features EN Note EN Setting the time and date The time and date information is included in the header that prints at the top of faxes you send The time and date also show on the control panel display when the HP LaserJet 3100 product is idle To change the time and date 1 Press ENTER MENU 2 and press Use the lt and gt keys to select a 12 hour or 24 hour clock and press ENTER MENU Enter the current time using the numeric keys If you chose the 24 h
155. g 20 illustration 15 document feeder tray capacity 237 illustration 16 document output slot 16 document output support attaching 20 illustration 15 document output tray capacity 237 document release door 16 Index 275 276 Index documents annotating See online help creating See online help distributing See online help erasing parts See online help lost in transmission 186 187 moving around in See online help portable 133 saving See online help sending as e mail See online help straightening See online help too long 188 door document release 16 dots per inch dpi resolution 71 double sided printing 103 dpi dots per inch resolution 71 draft mode printing See online help drivers printer See online help duplex printing 103 duty cycle printer 239 scanner 239 E ECM See error correction mode electrical surges 24 electronic mail See e mail e mail See also online help sending and receiving 24 sending portable documents 134 sending scanned items as 128 e mail scanning to results in blank pages 220 embossed paper printing 101 emissions acoustical 238 enabling remote retrieval 161 encoding error message 186 ending faxes 83 print jobs 103 energy consumption 249 Energy Star program 249 envelopes choosing output path 100 input capacity 237 printing 102 environment features for protecting 249 Product Stewardship Program 249 specifications 238 equipment cleaning 229 insuring 255
156. g a fax or copying a document longer than 39 in 991 mm you can also use the Sending long pages procedure chapter 3 That procedure ensures that long pages go without having to monitor the task and press Start before the scanner shuts off Print is misaligned The paper input bin may be too full on the page skewed pages The paper guides may not be adjusted properly The paper s weight or surface finish may not meet HP s specifications EN Try removing some of the paper Be sure to center the paper with the guides Also verify that the guides are not adjusted too tightly or too loosely against the paper Print a self test page from the control panel or the software to verify the HP LaserJet 3100 product is working See Printing a test page in chapter 1 To order HP s paper specification guide see Ordering parts in this chapter 9 Troubleshooting and Maintenance 223 Problem Cause Solution Scanned items The document feeder tray guides may not Be sure to center the paper with the are crooked be adjusted properly guides Also verify that the guides are not adjusted too tightly or too loosely against the paper 224 9 Troubleshooting and Maintenance EN Problem Cause Solution The HP LaserJet 3100 product is feeding multiple sheets or jams frequently from the paper input bin or single sheet input slot EN Guides are not adjusted properly The paper inp
157. g edge first Wait for the HP LaserJet 3100 product to load the page Note Move the special media lever back to the left after sending special items A stack of regular pages sent with the lever at the right can go through in multiples and may cause jams 6 Scanning 123 Starting a scan oy After you have loaded a document into the document feeder tray the Document Assistant appears on the computer screen Clicking anywhere on the Document Assistant activates it and displays the names of the functions JetSuite Document Assistant Click here to initiate a scan From here click Scan Then you can click Start Scan or select Scan to Text e Click Start Scan if you want the item to be scanned to the JetSuite Pro software From there you can add annotations save and store a document and clean up the document and send it to print fax and more e Select Scan to Text for documents containing text you want to edit in a word processing program If the item contains graphics you want to use click Start Scan instead 124 6 Scanning EN EN Common scan modes When you choose Scan on the Document Assistant the HP LaserJet 3100 Scan Settings dialog box appears In this dialog box you can choose a scan mode for your document The following are the common scanning modes Choose the one that best suits your needs e Text mode The item will be scanned at 300 dpi and result in a relatively small file size U
158. g page 0 00 e eee ee 232 Recalibrating the scanner 0 2 00 e eee eee 234 Ordering partS 2 2 2 0 2 cece eee 235 Ordering software 0 000 cece eee 236 Appendix A Specifications Simultaneous tasking features 20 00 240 Paper weight equivalence table approximate 241 Product specifications 0 0 0 0 0 ees 242 Contents 9 10 Contents Laser safety statement 0 00 cece ee nae Laser statement for Finland 0 000 c eee ee eae Luokan 1 laserlaite 2 1 ees FCC regulations 0 0 cee eens FCC part 68 requirements 0 000 c eee eee Telephone consumer protection act US IC CS 03 requirements 0 0 0 ccc ees Declaration of conformity 0 0c c eee ee Canadian DOC regulations 00 eee Environmental product stewardship program Protecting the environment 00 0c eee eens Material safety data sheet nananana cece ees Appendix B Service and Support Information Warranty information 0 00 cece eee eee Hewlett Packard limited warranty statement Obtaining hardware service 0 0 cece eee eae Returning the unit nnana 0 002 e eee ee Service information form s saasa cece nes Software license agreement 0c cee nes HP sales and service offices 0000 cee eee Appendix C Changing Parallel Port
159. g the control panel 1 Load the document into the document feeder tray 2 If you are just making one copy press COPY Or If you are making multiple copies use the numeric keys to enter the number of copies and then press Copy For more information about making copies from the control panel see chapter 5 Copying 58 2 Quick Tutorial EN To make a copy using the Document Assistant 1 Load the document into the document feeder tray 2 When the Document Assistant appears click anywhere on it to activate it 3 Click Copy P E E9 z N Click here SL Sc it Scan to Email YZ 4 Inthe dialog box that appears adjust options such as contrast and brightness 5 Click Start Copy to begin copying See chapter 5 Copying for more detail on when to choose to copy from the control panel or the Document Assistant For more information on using the Document Assistant see the online help 2 Quick Tutorial 59 Scanning an item You must have installed the software to scan an item Start a scan from the Document Assistant by clicking Scan When the next dialog box opens click Start Scan or Scan to Text Clicking Start Scan places the item in the viewer of the JetSuite Pro software Using this program you can annotate organize and store important documents If you click Scan to Text the document is converted to editable text and opens in an unnamed file in your word processing program To scan
160. ge range The fax transmission was completed but there are likely to be errors in the pages specified 186 9 Troubleshooting and Maintenance Try resending the fax or asking the sender to resend the fax to you EN Message Cause Solution Fax Document was Lost Faxes in memory were lost due to a power failure If you set up faxes to be sent at a future time or to be polled print a fax log chapter 8 to identify which faxes were lost Then re enter the faxes If the HP LaserJet 3100 product was set to receive faxes to memory instead of printing any documents received to memory also has been lost If you were expecting a fax check with the sender and request that the fax be resent Fax Memory Error number 1 5 An error was detected in DRAM Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information If you set up faxes to be sent at a future time or to be polled print a fax log chapter 8 to identify which faxes may have been lost Then re enter the faxes If the HP LaserJet 3100 product was set to receive faxes to memory instead of printing any documents received to memory also may have been lost If you were expecting a fax check with the sender and request that the fax be resent Group is Empty Use ONE TOUCH SPEED DIAL Input Limit Reached A
161. gently clean the strip WARNING Alcohol is flammable Keep it away from open flame Allow alcohol to dry completely before closing the printer and plugging in the power cord CAUTION If you must use alcohol only use a very small amount Exposing internal parts to dripping alcohol can damage them 3 Ifthe long strip of glass opposite the long white strip is dirty clean it with a dry cotton swab If there is still something on the glass strip dab a swab in a small amount of isopropyl alcohol and gently clean the glass 9 Troubleshooting and Maintenance 227 4 Inspect each of the six rollers in the scanner area for dirt or debris Clean any dirty rollers with a lint free cloth such as lens tissues dampened with a small amount of isopropyl alcohol CAUTION Do not spray alcohol or any other liquid directly into the HP LaserJet 3100 product Doing so can damage the product CAUTION As much as possible avoid touching the white strip and glass strip with alcohol 5 Near the top inside edge of the document release door inspect the three pressure feet and pad for dirt or debris If they are dirty clean them with a lint free cloth sprayed with a small amount of alcohol 6 Using adry lint free cloth wipe rollers pads and feet in a side to side motion to remove loosened dirt 7 After alcohol inside the scanner area has dried completely close the document release door 228 9 Troubleshooting and Mainten
162. ght not print evenly Very slick papers might jam or repel toner Multipart forms could wrinkle or get jammed in the HP LaserJet 3100 product And paper in poor condition such as if it contained tears wrinkles or bent edges could jam Avoid envelopes with a very slick finish ones that have self stick adhesives or those with clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged For envelopes do use a sturdy envelope of approximately 16 to 27 Ib 7 25 to 12 25 kg weight Use tightly constructed envelopes and make sure the folds are sharply creased 96 4 Printing EN Selecting media sizes The paper input bin can hold up to 100 sheets of 20 Ib 75 g m print media The single sheet input slot is designed to hold one sheet Both can be adjusted to hold media measuring from 3 by 5 inches 76 2 by 127 mm to 8 5 by 14 inches 216 by 356 mm This includes but is not limited to the following paper and envelope sizes eLetter A4 e Legal 8 5 by 11 in 8 25 by 11 75 in 8 5 by 14 in 216 by 279 mm 210 by 297 mm 216 by 356 mm e Executive e COM10 Envelopes e DL Envelopes 7 25 by 10 5 in 4 125 by 9 5 in 4 33 by 8 67 in 184 by 267 mm 105 by 241 mm 110 by 220 mm e C5 Envelopes e B5 Envelopes e Monarch Envelopes 6 4 by 9 in 6 9 by 9 85 in 3 875 by 7 5 in 162 by 229 mm 176 by 250 mm 98 5 by 190 5 mm e Other Custom Size Media Note
163. hat are separating from the backing sheet or that are wrinkled or damaged in any way e Donotuse any sheet of labels that has spaces in it where some of the labels have been removed e Do not feed a sheet of labels through your HP LaserJet 3100 product more than once e If possible verify that label adhesive can withstand 392 F 200 C This is the temperature of the fusing assembly during printing 106 4 Printing EN Managing HP LaserJet toner cartridges EN It is recommended that you use HP LaserJet toner cartridges HP has designed the HP LaserJet 3100 product toner cartridge and toner formula to work together to give you optimal image quality and reliability from your HP LaserJet 3100 product To order an HP LaserJet toner cartridge see Ordering parts in chapter 9 You can expect a toner cartridge to print approximately 2 500 pages when you are printing typical business letters with text covering about 5 percent of the page A page containing graphics uses more toner and shortens the life of the cartridge It is very important to replace the toner cartridge when it is near the end of its life which is often indicated by areas of faded print If the toner runs out while faxes are being received the faxes print as blank pages and you may lose the faxes You can attempt to reprint these faxes See Printing faxes received to memory in chapter 3 for instructions on attempting to reprint 4 Printing 107 108 4
164. he Document Assistant blinks on and off on the computer screen even when no document is loaded in the document feeder tray The HP LaserJet 3100 product is connected to a parallel port being shared with another device The HP LaserJet 3100 product cannot be connected to the same parallel port on the computer as another device You must buy an additional parallel port or disconnect one of the two Printed pages are coming out in the incorrect order EN The incorrect output source may be selected or the incorrect output setting has been chosen in the program from which you are printing Pages sent to the paper output bin print in correct order Pages sent to the front paper output slot print in reverse order Use the front paper output slot by pushing the paper path lever to the lower position See Selecting the output path in chapter 4 If you need to print pages to the front paper output slot in correct order select the reverse order output option in the program from which you are printing See the program s documentation for more information 9 Troubleshooting and Maintenance 203 Problem Cause Solution The HP LaserJet 3100 product isn t responding after Print is selected in the software The printer may be printing a complex image The printer may be paused The parallel cable between the HP LaserJet 3100 product and the computer may not be connected properly The para
165. he back 4 Ifthe paper jam is in the toner cartridge area but has not reached the fuser and roller area reach inside and carefully pull the sheet straight forward and out CAUTION Do not pull the sheet straight up This can damage the printer CAUTION Only use your hands to remove jammed paper Using other objects can damage internal parts 182 9 Troubleshooting and Maintenance EN EN 5 Ifthe paper jam is between the rollers grasp the sheet with both hands and slowly pull it straight up and out 6 If the jam has entered the front output slot grasp the sheet and carefully pull it straight up and out 7 Ifthe jam is only visible from the front of the front output slot raise the front cover part way with one hand With the other hand grasp the sheet and pull it toward you 8 After removing all sheets and fragments of paper replace the toner cartridge and close the printer door The HP LaserJet 3100 product in most cases reprints the jammed page and finishes the rest of the job Once your job has finished printing check to make sure all pages printed 9 Troubleshooting and Maintenance 183 Resetting the HP LaserJet 3100 product You may need to reset the HP LaserJet 3100 product if an error occurs Resetting the HP LaserJet 3100 product accomplishes the following e Clears all unprinted data from the HP LaserJet 3100 product s memory Clears current incoming and outgoing fax jobs Clears
166. he document feeder tray e Do not send any document with glue correction fluid or wet ink on it e Do not send gum backed paper or labels e Place documents with tears perforations or punch holes in a carrier sheet e Avoid multiple copy forms 66 3 Faxing EN EN When scanning you need to protect small fragile lightweight less than 12 lb or 46 g m2 or irregularly sized items such as receipts newspaper clippings photographs or old or worn documents To do so HP recommends that you do one of the following e Place the item in a carrier sheet You can buy a carrier sheet or you can make one by taping a transparency and piece of paper together along one of the short sides Insert the item to be faxed copied or scanned into the carrier and insert the carrier into the document feeder tray taped edge first e Using clear tape tape the leading and trailing edges of the item to a sheet of letter or A4 size paper If the item is not square or rectangular tape all edges of the item to the paper elf you have access to a full size copier copy the item first and then send the copy through the scanner When sending items in a carrier sheet you need to move the special media lever to the right and feed only one carrier sheet at a time See To load thick items in this chapter If you have a problem with the HP LaserJet 3100 product see chapter 9 Troubleshooting and Maintenance 3 Faxing 67 68 3 F
167. he following table to solve problems with quality of scans See also Solving image quality problems and Solving paper feed problems in this chapter Cause Solution The message on the computer screen says there is a problem opening scanner Unable to activate TWAIN source You may have the wrong type of parallel port or it may not be properly connected to the computer Another device is conflicting with the parallel port Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your computer If you have another parallel port try attaching the parallel cable to the other port Make sure you have an SPP bi directional or ECP compliant parallel port on your computer An SPP parallel port is the minimum an ECP parallel port is strongly recommended For more information on your parallel port please see appendix C and your computer s documentation The HP LaserJet 3100 product cannot share a parallel port If you have a sound card external hard drive or network switchbox connected to the same parallel port as the HP LaserJet 3100 product the other device may be interfering You must unhook the other device to connect and use the HP LaserJet 3100 product or you must use two parallel ports on the computer You may need to add another parallel interface card An ECP parallel interface card is strongly recommended Please see appendix C
168. he paper input bin Do not use bond or rough paper For Windows 95 NT 4 0 open Windows Explorer Or For Windows 3 1x open File Manager Open the JetSuite folder If you allowed the JetSuite Pro software to be installed to the default location the path is C JetSuite Double click CleanPg jsd to open it When the document opens in the JetSuite Pro software click Print in the link icon bar at the bottom of the dialog After the cleaning page has printed remove the stack of paper from the paper input bin EN EN 7 Place the cleaning page into the paper input bin top first face down Print a different file Inspect the page If there are no shiny black spots on the page s black strip the print path is clean Discard the page and the procedure has been completed 10 Ifthere are shiny black spots on the page s black strip toner has been cleaned from the print path Discard the page You may need to repeat steps 1 9 to clean the print path completely Note If toner specks appear often and there is a frequent need to clean the print path try using a different type of paper and make sure the paper meets HP paper specifications To order the HP paper specification guide see Ordering Parts in this chapter 9 Troubleshooting and Maintenance 233 Recalibrating the scanner 1 234 9 Troubleshooting and Maintenance The HP LaserJet 3100 product w
169. he position in the fax number where you need the symbol press 2 Use the lt and gt keys to scroll through the symbols until you reach the one you need and press ENTER MENU 3 The special symbol is entered into the fax number It will be represented by a letter or punctuation mark Or Depending on the symbol you chose you may be asked to make additional choices before the symbol is entered into the fax number 72 3 Faxing EN EN Special dialing symbols options The following table shows which dialing symbols can be entered into a fax number using the procedure on the previous page Dial Symbol menu choice O a Detects a dial tone in the dialing sequence Selects tone dialing Error correction Disables error correction mode Fax speed A i orl Chooses the maximum transmission speed Charge code Stores a charge code or pauses the dialing sequence to allow you to enter a charge code Hook flash Zz Performs an automatic hook switch 3 Faxing 73 SSS Hint Note Hint Hint 74 3 Faxing Sending faxes to one recipient This procedure details how to send a fax to one recipient If there are fax numbers you use regularly you can assign a one touch key or speed dial code for them See Programming one touch keys and speed dial codes in chapter 8 for instructions To send a fax 1 Dial the fax number using one of the following methods e Use the numeric keys Ifthe fax number you are ca
170. he same group of people 146 resolution specifications 238 results in blank pages 220 selecting items 66 sending at a future time 81 sending overview 66 setting up to be polled 82 thick items 69 to an ad hoc group 76 to multiple recipients 75 to one recipient 74 troubleshooting 195 using Document Assistant 63 using group dial code 75 using PC fax software 64 with confirmation 79 FCC regulations 244 features 11 12 features that work together 240 feeding problems troubleshooting 222 Fine resolution 71 171 Finland laser statement 243 floppy disks cannot read 39 damaged 39 making for installation 37 ordering for installation 35 folders 53 fonts See online help forwarding faxes canceling 88 using 88 front panel See control panel front paper output slot capacity 237 choosing 100 illustration 17 jams 180 when to use 100 functions that work together 240 future sending faxes in the 81 G Gateway computer parallel port mode 263 graphics best resolution for 71 discarded by OCR software 129 selecting mode See online help group dial codes description 146 programming 146 report 166 using to send faxes 75 H halftone selecting See online help hard disk space requirements 14 hardware insuring 255 obtaining service 254 header fax changing 151 restoring to factory default 176 setting 42 heavy media choosing output path for 100 height of unit 238 Help button 50 help online 54 hookflash enabling
171. help answer your questions about HP products Use Keyword HP to start your tour or call 1 800 827 6364 preferred customer 1118 to subscribe In Europe call the appropriate number below France 353 1 704 90 00 Germany 0180 531 31 64 United Kingdom 0800 279 1234 CompuServe Printer drivers updated HP printer software and interactive sharing of technical information with other members is available on CompuServe s HP User s forums GO HP or call 1 800 524 3388 and ask for representative 51 to subscribe CompuServe is also available in the U K France and Germany Obtaining Software Utilities and Electronic Information for U S and Canada For Australia For European English Phone Mail 1 303 739 4009 Hewlett Packard Co Fax P O Box 2001 1 303 739 4143 Denver CO 80040 2001 USA Call 44 142 986 5511 HP Direct Ordering for Accessories and Supplies Call 61 2 565 6099 Call 1 800 538 8787 U S or 1 800 387 3154 Canada HP Support Assistant compact disc This support tool offers a comprehensive online information system designed to provide technical and product information on HP products To subscribe to this quarterly service in the U S or Canada call 1 800 457 1762 HP Service Information To locate HP authorized dealers call 1 800 243 9816 U S or 1 800 387 3154 Canada HP Service Agreements Call
172. hem aside 2 Plug the included telephone cord into the socket on the back of the HP LaserJet 3100 product 3 Plug the other end of the telephone cord into the wall socket 4 Ifyou are connecting other devices such as a telephone go to Deciding what else to connect Or If you are not connecting other devices go to Installing the software Or If you are not connecting other devices or installing software now you must still set certain fax settings before using the fax machine Go to Setting features for standalone fax EN 1 Set Up 25 Note 26 1 Set Up Deciding what else to connect In the last step you connected the HP LaserJet 3100 product to the wall jack Generally there are only three other devices you might want or need to connect to this same jack a telephone an answering machine and an external modem or computer with an internal modem Having and using both an internal computer modem and an external modem is a very rare situation Which if any of these you connect to this jack depends on your situation which should be one of the following Situation 1 You connected the HP LaserJet 3100 product to a jack for a phone line that receives only fax calls a dedicated fax line You do not need to connect any other devices However if you want to use the fax line for access to the Internet or e mail you may want to connect your external modem or computer with internal modem to
173. ice is usually an external modem or computer with internal modem Connecting an answering machine If you are not connecting an answering machine go to the next step Or Plug the answering machine s cord into the other side of the dual adaptor Connecting a telephone If you are not connecting a telephone go to the next step Or Plug the telephone s cord into the Tel socket on the answering machine Plug all devices back into their power source Go to Installing the software in this chapter Or If you are not installing the software now you must still set certain settings before using the fax machine Go to Setting required features for standalone fax in this chapter 1 Set Up 31 Connecting the power cord The HP LaserJet 3100 product does not have a power switch It turns on when the power cord is connected CAUTION HP does not recommend use of battery backup or uninterruptible power supplies with this product Using them could damage the product 1 Connect the power cord to the connector on the back of the HP LaserJet 3100 product 2 Plug the other end into a grounded power strip or wall outlet Once the power is connected the HP LaserJet 3100 product turns on and runs an internal self test Note If you have plugged the HP LaserJet
174. icemail answers all calls or the PC fax program does Many users choose to send faxes from the computer because it is convenient but because of the limitations on receiving to the computer most users choose to receive faxes to the HP LaserJet 3100 product EN EN If you choose to send faxes from any program or receive faxes to the computer you can view and manage them from the desktop And all faxes whether they were sent from or received to the computer or the HP LaserJet 3100 product will have an entry in the Log folder on the desktop The Log entry is not the fax itself but a record of the basic information about the fax such as when and to whom it was sent or when and from whom it was received JetSuite Desktop File View Fax Options Window Help Click here to see Jc jetsuite docs z A l l x 2 faxes waiting to be sent or recently sent pe pp 2 J Cover Pages E Sample Documents Fax Folder Click here to see faxes recently received to the computer Click here to see the log for faxes sent from or received to the computer or the at HP LaserJet 3100 Go amp EA h gt wy ro d u ct Print Fax Copy Scan Configure Mail Word Pwr Poir P A IE Ee For Help press F1 Using the software you can also do the following e Control all the settings for the software and most of the settings for the HP LaserJet 3100 product e Change setup and header informatio
175. ile With the document open in the viewer select Create Self Viewer from the File menu In the Self Viewer Save As dialog name the file and select the directory where you want it saved Then you can open your e mail program and attach the file to a message as you normally would For more information on using the JetSuite Pro software see chapter 6 Scanning and the online help E mailing portable documents from another program If the document is not a JetSuite document you can still create a self viewing file of it for e mailing Simply open the document in its program choose the Print command select the JetSuite Document Capture and click OK the command may vary In the JetSuite Document Capture dialog select Self View under Options name the file and select the directory where you want it saved Then you can open your e mail program and attach the file to a message as you normally would 138 7 E Mailing Portable Documents EN EN Managing Basic Features Introduction This chapter contains the procedures for printing reports and altering default settings for the HP LaserJet 3100 product However most settings can be changed using the software In fact some like programming one touch keys and speed dial and group dial codes are easier from the software Any settings you can also change using the software will have this icon next to them SIF The fastest way to change settings from the software is to c
176. in memory because it is waiting to redial a busy number there are other jobs ahead of it waiting to be sent or the fax is set up for a delayed send 200 9 Troubleshooting and Maintenance Call the recipient to make sure his or her fax machine is on and ready to receive faxes If a fax job is in memory for any of the mentioned reasons an entry for the job appears in the fax log Print the fax log chapter 3 and check the Status column for jobs with a Pending designation EN Problem Cause Solution Faxes are printing The autoreduction setting may not be set on two pages instead of one correctly If you want faxes to be reduced to fit on one page the autoreduction setting should be set to automatic or 97 If the setting is off faxes may print on multiple pages Print a configuration report see Printing a configuration report in chapter 8 to check the setting and then see Setting autoreduction for incoming faxes in chapter 8 to adjust the setting Document stops feeding in the middle of faxing The maximum scannable page length is 39 inches 991 mm If the page is longer scanning stops at 39 inches 991 mm The minimum scannable page length is 2 by 3 5 inches 51 by 89 mm If the item is too small it may jam inside the scanner area Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this cha
177. ing HP LaserJet toner cartridges in chapter 4 Replace the toner cartridge if maintenance procedures do not improve print quality EN Problem Cause Solution Vertically aligned black streaks or smears appear on successive pages ABCDEqpH IKIM The toner cartridge may be damaged The HP LaserJet 3100 product may need cleaning See Managing HP LaserJet toner cartridges in chapter 4 Replace the toner cartridge if maintenance procedures do not improve print quality See Cleaning the scanner path in this chapter Horizontally aligned black streaks or smears appear ABCDEFGHIJKLM 9ABCDEFGH IJKLM The toner cartridge may not be properly installed The toner cartridge may be defective and need replacing Make sure you removed the entire length of the sealing tape from the toner cartridge before you installed it See Installing the toner cartridge in chapter 1 The toner cartridge may still be under warranty See Warranty information in appendix B Light character shadows or repetitive marks appear on the page ABCDEFGHIJKLM 9ABCDEFGI M D 1 56789ABCDEFGH 56789ABCDEFGH 6789ABCD EN The HP LaserJet 3100 product may need cleaning If you are using transparencies they may not meet HP s specifications The paper s texture may be too coarse The toner cartridge may be damaged causing a repetitive black flaw on every
178. ing long pages procedure chapter 3 That procedure ensures that long pages go without having to monitor the task and press Start before the scanner shuts off Reload the unscanned pages and re send them to finish the fax job Memory is Full The HP LaserJet 3100 product s memory has been completely filled during a copy or a scan This message should clear automatically when the next task starts for example when you start a copy or receive a fax Modem Error number 1 3 An error was detected with the modem Check that the telephone cord is securely connected between the HP LaserJet 3100 product and the wall If the problem persists service may be required See the front of this manual for support information No Answer You tried to send a fax but the receiving Check the fax number and try resending fax line did not answer on any redial the fax If the message appears again attempts try sending to another fax machine or try again later No Dial Tone You tried to send a fax but your phone Check the connection of the telephone No Fax in number Tries line is not operational The HP LaserJet 3100 product failed to connect to the receiving fax machine in the number of redials specified 188 9 Troubleshooting and Maintenance cord between the HP LaserJet 3100 product and the wall Check for a dial tone Check the fax number and try resending the fax If the message appears again try s
179. ing problems 195 image quality problems 215 installation 39 paper feed problems 222 printing a self test report 45 printing a test page 45 printing problems 203 recalibrating scanner 234 resetting the printer 184 scanning problems 211 TrueType fonts See online help Index 283 284 Index tutorial 49 TWAIN compliant software 34 scanning from 131 U uninstalling software 37 uninterruptible power supply UPS 32 unpacking 15 UPS uninterruptible power supply 32 user identification See fax header V Vectra computer parallel port mode 264 view size changing document See online help viewer portable document 134 voicemail 24 volume adjusting 169 key on control panel 48 Ww wait time between redials adjusting 153 warranty 251 253 weight of unit 238 width of unit 238 Windows installation requirements 14 installing HP LaserJet 3100 software in 33 installing software in Windows 3 1x 36 installing software in Windows 95 NT 4 0 35 worldwide sales and service offices 259 EN GQ HEWLETT PACKARD Copyright 1998 Hewlett Packard Co Printed in Germany 4 98 Manual Part No C3948 90970 Printed on Recycled Paper 3948 90970
180. int go to the next step Press ENTER MENU ENTER MENU 4 Use the lt and gt keys to select Ir ENTER MENU and press 5 Use the lt and gt keys to select ENTER MENU wa and press Use the lt and gt keys to select and press ENTER MENU Press STOP CLEAR to exit the Menu settings You can have the HP LaserJet 3100 product notify your pager when faxes arrive and then retrieve them while at a remote location If you want to do this see Using pager notification in this chapter to enable that feature before you leave 3 Faxing 89 Note 90 3 Faxing To retrieve faxes while at a remote location 1 When you arrive at the remote location pick up the handset of the fax machine a telephone connected to it or any telephone and dial your fax number Wait for the fax tones When you hear a pause between them press After you hear three beeps press enter your four digit password and press If your HP LaserJet 3100 product has not received any faxes it generates a series of short rapid tones and disconnects from the line Or 7 If you hear three beeps there is one or more faxes in memory Go to the next step If you are calling from the handset of the fax machine or a telephone connected to the fax machine where you want the faxes sent go to the next step Or If you are at a telephone not connected to the fax machine or want the faxes sent to a different fax machine e
181. inter Fixing Error There is an error with the print engine Replace Fixing Unit 190 9 Troubleshooting and Maintenance Check with the sender to make sure their fax machine is ready to be polled and check the fax number Then set up to poll again See Requesting a fax from another fax machine polling in chapter 3 Service is required See the front of this manual for support information EN Message Cause Solution Printer Comm Error There was an error in communicating with the HP LaserJet 3100 product Check that the parallel cable is securely connected between the HP LaserJet 3100 product and the computer If the problem persists unplug the HP LaserJet 3100 product s power cord from the power source for 10 seconds and then replug it in If neither of these solutions works service may be required Contact the Customer Service Center See the front of this manual for support information Printer Comm Error x Printer Cover Open or No Cartridge In Service Mode only There was an error in communicating with the HP LaserJet 3100 product The printer door is open or the toner cartridge is not installed properly Check that the parallel cable is securely connected between the HP LaserJet 3100 product and the computer If the problem persists unplug the HP LaserJet 3100 product s power cord from the power source for 10 seconds and then replug it in If neither of these solutions works
182. into memory and have your HP LaserJet 3100 product send the document when another fax machine requests it This is also known as being polled After scanning the document into memory your HP LaserJet 3100 product returns to the Ready state and then is available for other tasks After one fax machine polls the document the document is cleared from memory If you want the same document to be available for polling by another fax machine you must repeat this procedure after the first document has been polled If you already set up a fax to be polled but need to add something to it you can send the additional information as another job All jobs set to be polled will be delivered to the first person to call and request them To set up a fax to wait for request to be polled Load the document into the document feeder tray Press ENTER MENU as and press ENTER MENU Use the lt and gt keys to select F ea and press ENTER MENU a fF WN s Use the lt and gt keys to select Seni and press ENTER MENU Your HP LaserJet 3100 product scans the document into memory and sends it when the receiving HP LaserJet 3100 product requests it If the recipient needs help requesting the fax tell them to see their fax machine s documentation Canceling the polling setup If you need to cancel a fax set up to be polled see Canceling a fax job using Job Status in this chapter EN CAUTION Note EN Canceling the cu
183. is entering first as illustrated below If you are duplexing multiple sheets place the first one to be duplexed on top of the stack closest to the control panel Tips for duplex printing To minimize paper curl set the paper path lever to the lower position and use the front paper output slot for a straight through paper path Make certain that the sheet s leading edge is not bent or curled EN Printing on special media The HP LaserJet 3100 product is designed to print on a variety of media including transparencies envelopes and custom made paper It is recommended that you use HP media or media meeting HP s specifications See Ordering parts in chapter 9 to order HP s special media or the HP LaserJet Printer Family Paper Specification Guide To print on special media 1 Setthe paper path lever to the lower position to use the front paper output slot for a straight through paper path This is important when printing media such as postcards transparencies labels envelopes and heavy paper 28 to 42 Ib 100 to 157 g m bond weight 2 Adjust the guides to the approximate size of media you are using Insert the media print side forward and top side down into the single sheet input slot or the paper input bin Readjust the guides to center the media 5 Set the correct margins paper size and orientation in your software 6 Choose Print in your software Additional tips for custom sizes e Do
184. ite paper Print is faded or you notice a block of vertically aligned white streaks The toner cartridge may be getting low on toner The paper you are using may not meet HP s paper specifications for example it may be too moist or too rough Toner density setting may need to be adjusted A part of the HP LaserJet 3100 product may be damaged See Managing HP LaserJet toner cartridges in chapter 4 Order HP s paper specification guide See Ordering parts in this chapter Adjust the setting from the front panel Contact the Customer Service Center for service See the front of this manual for support information Stains or smudges appear as small round black dots on the front or back of a page Sometimes inconsistent stains appear ABCDEFGHIJKLM The paper you are using may not meet HP s paper specifications for example it may be too moist or too rough You may be printing on the wrong side of the paper The HP LaserJet 3100 product may need cleaning The toner cartridge may be damaged 216 9 Troubleshooting and Maintenance Order HP s paper specification guide See Ordering parts in this chapter Remove the paper from the paper input bin and turn it over The wrapper on many reams of paper has an arrow indicating the print side See Cleaning the scanner path and Using a cleaning page in this chapter See Manag
185. ize ABCDEFGHIJKLM SABCDEFGHIJKL SABCDEFGHIJKL S9ABCDEFGHIJK 7B9ABCDEFGHIJK Solving paper feed problems Problem may need to be adjusted before scanning The original may be on colored paper Adjust the resolution contrast and or brightness setting s from the dialog box that appears after you click Scan on the Document Assistant If the original was on a colored paper including a brown recycled paper the text may not be clear Try adjusting the resolution contrast and or brightness settings from the dialog box that appears after you click Scan on the Document Assistant If necessary the JetSuite Pro software automatically reduces the size of the image to fit it on the page For example if you scan an 8 5 by 11 inch 215 9 by 279 4 mm page then the image in the JetSuite Pro software will be the exact same size edge to edge However most printers cannot print right up to the edge of the paper To get the image to fit into this printable area you must slightly reduce the size of the image Use the following table to solve problems related to moving paper or documents through the HP LaserJet 3100 product Cause Solution Pages are coming Paper is curled or wrinkled when using the Use the front paper output slot by pushing out of the HP LaserJet 3100 product curled or wrinkled paper output bin Paper may not be stored properly 222 9 Troubleshooting and Maintenance the paper p
186. l sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your facsimile please see Setting the fax header and Setting the time and date in chapter 1 of this manual 246 A Specifications EN IC CS 03 requirements EN NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request
187. le your computer is booting follow the directions on the screen Press F2 to Enter Setup 2 Click on Advanced on the Menu Bar 3 Follow the legend directions to choose Integrated Peripherals 4 Arrow down to LPT Mode 5 Choose ECP if it is a choice for the mode Otherwise choose PS 2 ECP mode will provide the best printing and scanning performance 6 Follow the legend directions to save and exit 264 C Changing Parallel Port Modes EN Packard Bell www packardbell com 1 While your computer is booting follow the directions on the screen Press F2 to Enter Setup It may be F1 on some models 2 Click Advanced on the Menu Bar 3 Follow the legend directions to choose Integrated Peripherals or Peripheral Configuration on some models 4 Choose ECP if it is a choice for the mode Otherwise choose Bi directional ECP mode will provide the best printing and scanning performance 5 Follow the legend directions to save and exit General information Within computer manufacturers range of products there are usually different BIOS options The directions given above for various manufacturers are general and may not be specific for your computer Changing the parallel port mode is similar for all computers if they have that capability built in However you should refer to your computer documentation for specific instructions on changing the parallel mode for your computer A circumstance to be aware of is
188. lick Config on the Document Assistant or the Configure icon on the Manager toolbar when you are in the JetSuite Pro Desktop program For instructions on adjusting HP LaserJet 3100 product settings from the software or adjusting settings that only pertain to PC faxing see the online help 8 Managing Basic Features 139 Using the control panel menu Note Using the control panel menu you can access all copy and fax features and settings Follow these general steps to familiarize yourself with the control panel menu See the related instructions later in this chapter for specific tasks See The Menu tree below for a list of menu items To use the control panel menu 1 Press ENTER MENU This gives you access to the Menu choices 2 Use the lt left arrow and gt right arrow keys to scroll through the menu items that appear on the control panel display 3 When you find the item you want press ENTER MENU to save the selection A new series of options relating to the item you chose appears If you accidentally chose an incorrect item press BACK SPACE This takes you back to the set of options you had before you pressed ENTER MENU 4 Use the lt and gt keys to scroll through the new Menu items When you find the item you want press ENTER MENU to save the selection 5 When you have saved the final selection press STOP CLEAR to exit the menu and return the HP LaserJet 3100 product to the Ready state The Menu tree B
189. line help for more information Hints and help EN In this section find answers to commonly asked questions and suggestions for getting the most out of your HP LaserJet 3100 product See chapter 9 Troubleshooting and Maintenance for a more complete list of common fax quality and usage problems and solutions What If want to use more than one of the HP LaserJet 3100 product functions at the same time This product is specifically designed to allow you to do many tasks simultaneously such as print while sending a fax Jobs also queue and wait until another job finishes For example if a fax is being received while you are printing the fax is stored in memory and then prints automatically after the print job finishes Or if an incoming fax is being printed you can start sending an outgoing fax The outgoing fax is stored in memory and starts transmitting when the phone line is available Only in rare instances will the HP LaserJet 3100 product run out of memory and cancel one job so it can complete another See Simultaneous tasking features in appendix A for a complete list of which features can be used at the same time A fax comes while I m printing and the HP LaserJet 3100 product is set to print faxes When a fax is received during a print job the fax is stored in memory and printed after the print job finishes In the rare instance that the HP LaserJet 3100 product runs out of memory while receiving the f
190. llel cable is defective The wrong printer was selected in your software The software for your HP LaserJet 3100 product is not configured for the correct port The power cord is not connected to the HP LaserJet 3100 product or the power source is not active The HP LaserJet 3100 product is connected to a switchbox or external hard disk The HP LaserJet 3100 product is malfunctioning 204 9 Troubleshooting and Maintenance Allow extra time for the computer to send the image Resume printing from the status window or Print Manager Disconnect and reconnect the parallel cable between the HP LaserJet 3100 product and the computer If possible attach your cable to another system and print a job that you know works You may also try using a different parallel cable IEEE 1284 type C connector Check your software s printer selection menu to see if you selected the HP LaserJet 3100 Check your software s printer selection menu to make sure it is accessing the correct port If your computer has more than one parallel port make sure the parallel cable is connected to the correct one Check the power cord connection and the power source Try a different outlet You cannot have a switchbox or external hard disk connected between the computer and the HP LaserJet 3100 product You must have two parallel ports to use both Try printing a self test report see Printing a self test report in chapter
191. lling has a one touch key press that key Ifthe fax number you are calling has a speed dial code press SPEED DIAL enter the speed dial code and press ENTER MENU When dialing using the numeric keys include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix 2 Load the document into the document feeder tray 3 Adjust any options such as contrast or resolution 4 Press START After the last page of the fax has exited the HP LaserJet 3100 product you can start sending another fax copying or scanning If you faxed a thick document make sure to move the special media lever back to the left A stack of regular pages sent while the lever is at the right may cause multiple feeds jams or both You can send a fax by loading the document first Then adjust any options dial the number and press START You can send a fax to a fax number that is programmed into the PC Fax Phone Book After you have loaded the document into the document feeder tray click Fax on the Document Assistant Then choose a fax number from the PC Fax Phone Book and send the fax EN Note Hint EN Sending faxes to multiple recipients You can send a paper fax to several fax numbers at once If you want to send a fax to a group of fax numbers you have assigned to a group dial code use To send a fax using a group dial code If you want to s
192. ltiple sheets of a document were loaded but the special media lever was to the right The item loaded contained tears frayed edges etc or didn t meet the guidelines for documents see Selecting items for faxing copying or scanning in chapter 3 The item was not loaded correctly The item was smaller than 2 by 3 5 inches 51 by 89 mm the size of a business card 178 9 Troubleshooting and Maintenance EN EN To clear jams from the scanner area 1 Using both hands pull the document release door control panel toward you 2 Remove any jammed media CAUTION Only use your hands to remove jammed paper Using other objects can damage internal parts 3 Make sure all pieces of media are removed and then close the door 4 Toprevent future jams make sure the special media lever is in the correct position for the document you are loading See the loading instructions at the beginning of the fax copy or scan chapters for more information 9 Troubleshooting and Maintenance 179 Clearing jams from paper path areas Occasionally paper can become jammed in the paper input bin single sheet input slot paper output bin or front paper output slot The following list shows some possible causes The paper was loaded improperly The paper input bin was overfilled The guides weren t adjusted to the correct position More paper was added without unloading the bin and straightening all media first The
193. m to your satisfaction but is beyond the product s specifications Note For best results use the front paper output when printing heavier paper rows 9 to 13 See Selecting the output path in Chapter 4 EN A Specifications 241 Product specifications Transportation Non operating Magnetic Field Emissions IATA Packaging Instructions 902 Laser safety statement WARNING The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual may result in exposure to hazardous radiation 242 A Specifications EN Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 3100 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi estaa lasersateen paa
194. mation Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Config Tied Addr Decoding Error number 1 3 In Service Mode only SRAM tied address test There was an error in decoding with the image processing chip Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Documents Were Lost START to Continue Power to the HP LaserJet 3100 product was interrupted and documents in memory were lost Press START The HP LaserJet 3100 product prints a report Check the Status column for the Fax Document was Lost message The associated outgoing faxes need to be resent and you need to ask the sender to resend the incoming ones Encoding Error There was an error in encoding with the image processing chip Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Errors Likely in Pages pa
195. may not be properly JetSuite Fax failed connected to the computer to open the fax port and a COM port is in use If you are faxing from the JetSuite Pro software another device is conflicting with the parallel port Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your computer If you have another parallel port try attaching the parallel cable to the other port Make sure you have an SPP bi directional or ECP compliant parallel port on your computer An SPP parallel port is the minimum an ECP parallel port is strongly recommended For more information on your parallel port please see appendix C and your computer s documentation The HP LaserJet 3100 product cannot share a parallel port If you have a sound card external hard drive or network switchbox connected to the same parallel port as the HP LaserJet 3100 product the other device may be interfering You must unhook the other device to connect and use the HP LaserJet 3100 product or you must use two parallel ports on the computer You may need to add another parallel interface card An ECP parallel interface card is strongly recommended Please see appendix C or your computer s documentation for information on installing an additional parallel interface card or resolving conflicts No parallel port is available or the parallel port is being shared by another device EN The
196. me with the HP LaserJet 3100 product includes a PC fax program HP recommends using the included JetSuite PC fax program because it is designed to work with the HP LaserJet 3100 product However you can continue using the PC fax program you already have If you want to use the JetSuite PC fax program change the setup for the other PC fax program so that it doesn t answer incoming calls or uninstall it You cannot have both programs trying to answer fax calls on the same line If you want to continue using your PC fax program see the Readme file for a list of PC fax packages that have been tested for compatibility with the HP LaserJet 3100 product The HP LaserJet 3100 product comes with scanning software You can also use other TWAIN compliant scanning software that is compatible See the Readme file for a list of programs that have been tested for compatibility EN Note EN Using the CD ROM or floppy disks The software was shipped on CD ROM If you need floppy disks you can make them if you have access to another computer with a CD ROM drive or order them To make floppy disks see Creating floppy disks from the CD ROM in this chapter To order floppy disks or a replacement CD ROM if yours is damaged see Ordering software in chapter 9 Installation instructions Follow the installation instructions for your operating system To install the software on Windows 95 NT 4 0 To install the software on Windows NT
197. ment feeder tray Wait for the HP LaserJet 3100 product to load the first page EN 2 Quick Tutorial 55 Sending a fax You can send a fax using the control panel or by clicking Fax on the Document Assistant If you choose the control panel the Document Assistant disappears To send a fax using the control panel 1 Dial the fax number using the numeric keys 2 Load the document into the document feeder tray 3 Press START to begin faxing For more information about sending faxes from the control panel see chapter 3 Faxing 56 2 Quick Tutorial EN To send a fax using the Document Assistant 1 Load the document into the document feeder tray 2 When the Document Assistant appears click anywhere on it to activate it 3 Click Fax Click here 4 When the JetSuite PC Send Fax dialog box appears type the recipients name and fax number and add a cover page optional 5 Click Send Fax to begin sending the fax See chapter 3 Faxing for more detail on when to fax from the control panel the Document Assistant or a program such as the JetSuite Pro Desktop or a word processing program For more information on using the Document Assistant and JetSuite Pro software see the online help 2 Quick Tutorial 57 Making a copy You can initiate a copy using the control panel or by clicking Copy on the Document Assistant If you choose the control panel the Document Assistant disappears To make a copy usin
198. n e Add numbers to the PC Fax Phone Books These numbers can be accessed when sending electronic faxes from a program or paper faxes from the Document Assistant e Enter numbers for the one touch keys and speed dial codes These numbers are accessed from the HP LaserJet 3100 product All information for PC faxing topics is in the online help which you can access by selecting Contents from the Help menu in the JetSuite Pro Desktop program 3 Faxing 65 Sending faxes Follow the instructions below for selecting orienting and sending paper faxes Selecting items for faxing copying and scanning The HP LaserJet 3100 product can fax copy and scan various types of items from 2 by 3 5 inches 51 by 89 mm the size of a business card to 8 5 by 30 inches 215 by 762 mm pages It also accepts bond papers onionskin papers newspaper pages magazine pages recycled papers transparencies items in carrier sheets and photographs in carrier sheets Also coarser papers scan more easily While slick papers go through the HP LaserJet 3100 product it may be more difficult For best results feed slick sheets one at a time You should not put anything in the HP LaserJet 3100 product that could get stuck in or damage the feed mechanism Observe the following to minimize the possibility of jams e Remove self stick notes e Remove staples and paper clips e Straighten any curls or wrinkles from documents before putting them into t
199. n you reach the Parallel Port Mode option choose ECP if it is a choice Otherwise choose Enhanced ECP mode will provide the best printing and scanning performance 4 Follow the legend directions for saving and exiting Compaq www compaq com Pentium computers should already have the parallel port mode in ECP or bi directional mode Refer to your computer s documentation for instructions on checking the parallel port mode If you have a 486 you may need an external ECP port card 262 C Changing Parallel Port Modes EN EN Dell www dell com 1 While your PC is booting follow the directions on the screen To enter Setup press DEL If you have a 486 it may say to press F2 2 Press ALT P and choose Parallel Mode 3 There should be a list of modes available If ECP is a choice choose ECP Otherwise choose Bi directional ECP mode will provide the best printing and scanning performance 4 Follow the legend directions for saving and exiting Gateway 2000 www au gw2k com 1 While your PC is booting follow the directions on the screen To enter Setup press F1 2 Click on Advanced on the Menu Bar 3 Choose Integrated Peripherals 4 Follow the legend directions and choose ECP if it is a choice for the mode Otherwise choose Bi directional ECP mode will provide the best printing and scanning performance 5 Follow the legend directions to save and exit HP Pavilion www hp com 1 At
200. nd ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment
201. ng paper 251 printer and parts 251 toner cartridges 109 250 redialing after a busy signal 78 after no answer 78 error message 192 key on control panel 48 redials adjusting number of attempts 152 changing time between 153 reducing copies 118 long faxes to fit on paper 162 paper usage 250 reduction percentages for copies 239 regulations FCC 244 relative humidity specifications 238 remote location retrieving faxes from 89 remote retrieval enabling 161 password 161 using 89 removing software 37 replacement CD ROM 35 reports configuration 166 fax transmission 165 one touch speed dial and group dial 166 printing all at once 168 self test 45 167 reprinting faxes in memory 86 requesting faxes from other fax machines 87 requirements Canadian 247 249 IC Industry Canada 247 power 238 system 14 resetting the printer 184 resolution best fax setting for speed 71 best for graphics and photos 71 changing default 171 default 171 description 171 for copying 117 key on control panel 48 options 71 specifications 238 restoring factory defaults 176 retrieval remote enabling 161 password 161 retrieving faxes from remote location 89 returning units 255 reverse output See online help rings to answer changing 43 156 default 43 156 S safety Material Safety Data Sheet MSDS 252 Index 281 282 Index statement for laser products 242 statement for laser products in Finland 243 sales and service offices 25
202. not print on media smaller than 3 inches 76 2 mm wide or 5 inches 127 mm tall e Set margins of at least 0 25 inch 6 4 mm in your software e Always insert media vertically portrait orientation into the HP LaserJet 3100 product If you want to print in landscape mode make this selection through your software EN 4 Printing 105 Additional tips for envelopes e Low operating humidity less than 50 percent relative humidity often results in a background gray cast This is often most noticeable during the winter months For best results print envelopes with a humidity of 50 percent or more Also try to store envelopes in that same condition for at least 24 hours before printing Note that background gray cast is sometimes also evident just after installing a new toner cartridge elf possible verify that envelope adhesive can withstand 392 F 200 C This is the temperature of the fusing assembly during printing e If envelopes are coming out wrinkled try flattening the edges of the envelope with a ruler or other flat object Or try using a different brand of envelope e Keep the printer clean Contaminants such as loose toner and paper dust can interfere with the printing process Additional tips for transparencies To avoid transparency curl remove the transparency as it comes out of the HP LaserJet 3100 product and set it on a flat surface to cool Additional tips for printing labels e Do not use labels t
203. nt click Help on the Document Assistant dialog box 3 Faxing 63 64 3 Faxing Faxing using a program software With the JetSuite software you can fax electronic documents from and receive incoming faxes to your computer You can also adjust the settings for PC faxing and the HP LaserJet 3100 product You can easily send many electronic documents directly from the program in which they were created if the program is compatible To find out if your program is compatible simply open a document in the program choose the Print command and see if JetSuite Fax is a printer option If so select it The JetSuite Pro software opens its JetSuite PC Send Fax dialog where you can fill in the recipient s name and fax number add a cover sheet optional and send the fax If the document you want to fax is a JetSuite document select it on the desktop or double click it to open it in the viewer Then click the Fax icon in the Manager toolbar The JetSuite PC Send Fax dialog opens and you can proceed as described above You can also use the software to receive incoming faxes to the computer but there are some limitations Your computer must be on when faxes arrive Also if you have a phone line receiving both fax and voice calls a shared line and an answering machine or computer voicemail on the line you must turn off the answering machine or voicemail to receive faxes to the computer If you don t either the answering machine or vo
204. nt disassembly and repair Plastic parts have been primarily designed in two colors to enhance recycling options A few small parts are colored specifically to highlight customer access points Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specification Guide HP part number 502 8956 This printer is suited for the use of recycled paper according to DIN 19 309 To ensure longevity of your HP LaserJet printer HP provides the following Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a three year period from date of the HP product purchase HP SupportPack must be purchased by the customer within 90 days of the HP product purchase Information on HP SupportPack is available in a fax format by calling the U S HP FIRST Fax Information Retrieval Support Technology at 1 800 333 1917 After connecting press 1 and then press 1 again The document number is 9036 International customers can contact the nearest HP authorized reseller about this service Spare parts and consumables availability Spare parts and consumable supplies for this product will be made available for at least five years after production has stopped A Specifications 251 Material safety data sheet The Material Safety Data Sheet for the toner can be obtained by
205. nter that fax number and press If your HP LaserJet 3100 product is on a PBX system enter the access code usually a 9 or 0 with the fax number Select one of the following options e Press O to print the faxes at your current location and then delete them from your HP LaserJet 3100 product s memory e Press 1 to print the faxes at your current location and save them in your HP LaserJet 3100 product s memory e Press 2 to print the faxes only at your HP LaserJet 3100 product and delete them from memory If you are calling from the fax machine where you want the faxes sent press START and hang up Or If you entered a fax number in step 5 just hang up Your HP LaserJet 3100 product implements the option you chose EN EN Disabling Memory Receive and printing faxes The remote retrieval feature can remain on at all times However faxes continue to be received to memory unless you disable memory receive To disable it and have the HP LaserJet 3100 product print faxes repeat To set up before leaving except choose tHe in step 6 If you chose to have the HP LaserJet 3100 product keep in memory a copy of the faxes you printed at the remote location or if more faxes have come since you last retrieved appears on the control panel display To print these faxes see Printing faxes received to memory in this chapter 3 Faxing 91 Note 92 3 Faxing Using pager notification When you are
206. nting on small paper and your page is blank try printing on larger paper to see where the image is printing Adjust the margins accordingly Remove the paper from the paper input bin and align the edges of the paper Break the ream of paper by curving it into an upside down u shape this may decrease multifeeds Try turning the paper around to feed the other end first Check your software s printing configuration information If you are using a word processing program check for a natural page break and a forced page break that are close to each other 9 Troubleshooting and Maintenance 219 Problem Cause Solution Blank pages are always printing IN Faxing a document copying or scanning results in blank pages The toner cartridge may be improperly installed The toner cartridge may be completely out of toner The HP LaserJet 3100 product may need to be serviced The item may have been loaded incorrectly Make sure you removed the entire length of the sealing tape from the toner cartridge before you installed it See chapter 1 Installing the Toner Cartridge Replace the toner cartridge See Ordering parts in this chapter Print a self test page See Printing a self test report in chapter 8 If the page is still blank see the support pages at the front of this manual for support options Load the document face down See the procedure for l
207. nu save a selection or go down one level in the Menu settings Back Space key Used to go up one level in N the Menu settings or to backspace when typing text Back Arrow key lt Used to scroll back through items at the same Menu level Forward Arrow key gt Used to scroll forward through items at the same Menu level Also used to insert a space when typing text Stop Clear key Stops or clears any actionin Q progress or exits the Menu settings Copy key Starts the copy function 48 2 Quick Tutorial One touch keys Store frequently dialed fax numbers Start key Starts sending paper faxes Manual Dial key Used to dial each digit as it is pressed Often used for dialing with calling cards or international dialing Speed Dial key Push this key plus a two or three digit code to send faxes to previously stored fax numbers Redial Pause key Push to redial the last fax number or use to insert a pause into a fax number Numeric keys Use to enter fax numbers Also used to add letters when typing a name in the fax header or for speed dials Volume key Used to adjust the speaker volume for incoming and outgoing faxes Resolution key Used to adjust the resolution for the current fax or copy job Contrast key Used to adjust the contrast for the current fax or copy job EN Using the control panel menu Using the control panel menu you can access all
208. nverts the text to editable text When the OCR software has finished the converted text appears as an untitled file in your word processing program Because OCR conversions are never perfect proof the converted text carefully 6 Scanning 129 About OCR software A scanned item becomes an image on your computer Text on the scanned item cannot be edited by a word processor program unless it is first run through OCR software The HP LaserJet 3100 product came with OCR software which was installed with your other software After you have accessed the OCR software it discards graphics and then compares each character of the text to a programmed library of characters When it is finished it will place the converted text in the specified word processing or spreadsheet program You can access the OCR software in one of the following ways e From the Document Assistant click Scan and then click Scan to Text e From the viewer or desktop click the link icon on the Manager toolbar for your word processing or spreadsheet program e From the viewer or desktop click the OCR icon on the Manager toolbar Keep in mind that this technology isn t perfect Proofread the converted document carefully to ensure the characters have been correctly interpreted by the OCR software Choosing documents to OCR Generally documents containing text in standard fonts convert well Spreadsheets forms and items containing handwriting graphics or
209. oad the document into the document feeder tray 2 Press REDIAL PAUSE 3 Press START The HP LaserJet 3100 product redials the last number and attempts to send the fax EN Note EN Sending a fax with confirmation Use this procedure if you need to make sure the current fax transmission was successful and your HP LaserJet 3100 product is not set to print a transmission report normally The report includes a thumbnail of the first page of the fax if it is still available in memory To change when transmission reports normally print see Setting when transmission reports print in chapter 8 To send a fax with confirmation 1 2 3 4 Load the document into the document feeder tray Press ENTER MENU na and press ENTER MENU Use the lt and gt keys to select ENTER MENU r and press Use the lt and gt keys to select and press ENTER MENU Dial the fax number Press START to begin faxing After sending the fax this setting automatically reverts to No 3 Faxing 79 Note 80 3 Faxing Sending long pages Normally the HP LaserJet 3100 product stops feeding a page through the document feeder tray after 39 inches 991 mm because it senses the page may have jammed If you want to fax an item longer than 39 inches 991 mm such as a banner you can feed it through the HP LaserJet 3100 product in one piece using one of the following procedures These procedures affect the current job only
210. oading documents in chapter 3 Faxing chapter 5 Copying chapter 6 Scanning or chapter 7 E Mailing Portable Documents Print is misaligned on the page skewed pages ABCDEFGH JKLM 9ABCDEFGH J KLMI 9ABCDEFGH JK 9ABCDEFGH IJK 789ABCDEFGH IJK 789ABCDEFGH J 878 9ABCDEFGH 56789A8CDEFGH 56789 ABCDEFGH 45678 9ABCDEFG 8 SABCDEF 8 9ABCDEF 789ABCDE 6 789ABCD The paper input bin may be too full The guides may not be adjusted properly The paper s weight or surface finish may not meet HP s specifications 220 9 Troubleshooting and Maintenance Try removing some of the paper Be sure to center the paper with the paper guides Also verify that the paper guides are not adjusted too tightly or too loosely against the paper Print a self test page from the control panel or the software to verify the HP LaserJet 3100 product is working See Printing a test page in chapter 1 To order HP s paper specification guide see Ordering parts in this chapter EN Problem Cause Solution Scanned images The original image may be very light or Adjust the resolution and or contrast are too light or too dark setting s from the dialog box that appears dark after you click Scan on the Document Assistant If it is too dark the original may be on If the original was on a colored paper colored paper including a brown recycled paper the text may not be cle
211. of the Service information form below Note on the form which items were returned Use the original shipping container and packaging materials if possible Include samples that illustrate the problems you are having if applicable Include 5 sheets of the paper or other media you are having trouble printing scanning faxing or copying B Service and Support Information 255 Service information form Who is returning the equipment Person to contact Date Phone Alternate contact Phone Return shipping Address Special shipping instructions What is being sent Model number Serial number Please attach any relevant printouts when returning equipment Do not ship accessories that are not required to complete the repair manuals cleaning supplies etc What needs to be done 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 Is the unit connected to any of the following Give manufacturer and model number Personal computer Modem Network Other 4 Additional comments 256 B Service and Support Information EN Software license agreement EN ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR
212. off attention sounds Note The default set at the factory for the attention sounds is Low 1 Press ENTER MENU its and press ENTER MENU 3 Use the lt and gt keys to select telum ENTER MENU 3s and press Use the lt and gt keys to select High Lew ENTER MENU 6 Press STOP CLEAR to exit the Menu settings To turn on or off control panel key beeps Note The default set at the factory for the beeps is Low 1 Press ENTER MENU 2 its and press ENTER MENU 3 Use the lt and gt keys to select i is and press ENTER MENU 4 Press the gt key once to select Franti F and press ENTER MENU 5 Use the lt and gt keys to select Leu and press ENTER MENU 6 Press SToP CLEAR to exit the Menu settings 170 8 Managing Basic Features EN Note EN Changing the default resolution Resolution affects the quality in dots per inch dpi of your fax or copy documents It also affects the transmission speed of faxes Use this procedure to change the default resolution which is the resolution normally used The choices for this setting are Standard the factory default Fine Superfine or Photo If you choose Superfine or Photo faxes are not scanned before the fax number dials and connects This means the document feeder tray will be unavailable until the fax number connects Outgoing faxes are transmitted using whichever of the four choices you select Copies are made always using Super
213. ogramming a group dial code in chapter 8 for instructions To send a fax to an ad hoc group 1 Dial the first fax number using one of the following methods e Use the numeric keys Ifthe fax number you are calling has a one touch key press that key Ifthe fax number you are calling has a speed dial code press SPEED DIAL enter the speed dial code and press ENTER When dialing using the numeric keys include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or a long distance prefix Press ENTER MENU Repeat steps 1 2 to continue entering numbers Or Go to the next step Load the document into the document feeder tray Adjust any options such as contrast or resolution Only Standard or Fine resolution is available when sending to a group If you choose Superfine or Photo the resolution defaults to Fine 6 Press START The HP LaserJet 3100 product scans the document into memory and sends the fax to each fax number If a number in the group is busy the HP LaserJet 3100 product dials the remaining numbers before attempting any redials You can send a fax to a group by loading the document first Then adjust any options dial the numbers and press START You can send a fax to fax numbers programmed into the PC Fax Phone Book After you have loaded the document into the document feeder tray click Fax on the Document Assistant Then choose
214. olution Note EN Normally the HP LaserJet 3100 product makes copies using Superfine resolution This setting is the best for items containing mostly text When making a copy of a photo or graphic you can select Photo to increase the quality Using the following procedure changes the resolution to Photo for the current job only To adjust the resolution 1 Press RESOLUTION to display the current resolution setting 2 pee ins lt and gt keys to scroll through the choices until you reach 3 Press ENTER MENU to save the selection You may only want to change the default resolution to Photo if you very frequently copy items containing mostly photos or graphics However changing the default resolution affects faxes too See Changing the default resolution in chapter 8 and read the discussion of default resolution before changing it 5 Copying 117 Reducing or enlarging copies The HP LaserJet 3100 product can reduce copies to as little as 50 oS percent of the original or enlarge copies to as much as 200 percent of the original Using the procedure below changes the reduction or enlargement for the current job only Note To change the copy size normally used the default see Changing the default copy size in chapter 8 See the table below for some of the most common reduction and enlargement settings If you want to make this Fit on this size paper Choose this percent size document
215. operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved A Specifications 245 The following repairs can be done by the customer Replace any original equipment that came with the HP LaserJet 3100 product This includes the toner cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone consumer protection act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individua
216. or the jam and then clear the jam see Clearing jams from paper path areas in this chapter The job should continue to print If it doesn t try reprinting the job Printer Signal Error There was an error in the HP LaserJet 3100 product print unit Unplug the power cord from the power source wait 10 seconds and replug in the power cord If the error persists service may be required See the front of this manual for support information Receive Error An error occurred while the HP LaserJet 3100 product was receiving a fax Call the sender and ask him or her to resend the fax Redial Failed Attempts to redial a fax number failed Try resending the fax If the fax still fails to transmit call the recipient to check that his or her fax machine is on and working and to verify the fax number Remote Fax was Busy The fax number dialed was busy Try resending the fax If the fax still fails to transmit call the recipient to check that his or her fax machine is on and working and to verify the fax number Scan Reference Error There was an error detected in the HP LaserJet 3100 product 192 9 Troubleshooting and Maintenance Recalibrate the scanner See Recalibrating the scanner in this chapter EN Message Cause Solution Scanner Error 1 An error has occurred in the SRAM Press and hold down the Stop CLEAR key for 7 seconds This resets the HP LaserJet 3100
217. or your computer s documentation for information on installing an additional parallel interface card or resolving conflicts No parallel port is available or the parallel port is being shared by another device EN The HP LaserJet 3100 product must be directly connected to the computer s parallel port It cannot share the parallel port with another device If you have a device such as an external disk drive or switch box connected to the parallel port and want to continue using it you must get two parallel ports on your computer 9 Troubleshooting and Maintenance 211 Problem Cause Solution The HP LaserJet The HP LaserJet 3100 product may not 3100 product isnt be receiving power working The computer s processor is too busy The hard drive on the computer may be very full or is fragmented Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip Also try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it If the Ready message is displayed on the control panel the HP LaserJet 3100 product is receiving power Try copying from the control panel Try running fewer programs at the same time on the computer Do not perform I O or processor intensive tasks such as sending a fax or playing a video game on the computer while printing Free disk space or defragment
218. ordering parts 235 erasing parts of documents See online help error correction mode 158 error messages installation 39 listed alphabetically 185 where displayed 48 Express installation 33 Express Pickup and Delivery support 254 extended warranty 251 external disk drive connecting 23 external modem See modem F factory defaults restoring 176 189 failure battery 189 fax answer mode 43 156 coding schemes 239 compatibility 239 cover pages See online help date andtime 41 documents lost in transmission 187 invalid date or time 187 memory errors 187 receive options 155 required features 40 resolution specification 238 rings to answer 43 156 send options 142 transmission reports 165 transmission speed 239 fax header changing 151 restoring to factory default 176 setting 42 fax log no room 189 printing 164 problems 201 setting when it prints 165 fax software See PC fax software fax tones receiving faxes when you hear them 85 faxes canceling 83 clearing from memory 87 forwarding 88 lost in transmission 186 notifying by pager 92 polling for 87 printing those received to memory 85 reducing to fit on paper 162 reprinting 86 retrieving from remote location 89 sending scanned items as 128 faxing EN EN adjusting contrast 70 adjusting resolution 70 cannot connect 188 errors in transmission 186 functions that work with 240 inserting pauses innumbers 72 142 loading normal items 68 overview 62 regularly to t
219. our clock press ENTER MENU Or If you need to change the AM or PM designation use the lt and gt keys to select the correct one and then press ENTER MENU 7 Enter the current date using the numeric keys Make sure to enter the month and day using both digits such as 05 for May If you enter a number incorrectly press BACK SPACE until you reach the entry Then re enter the number 8 Press STOP CLEAR to exit the Menu settings 1 Set Up 41 Setting the fax header This information prints at the top of faxes you send Filling it in is a legal requirement Most HP LaserJet 3100 product functions are not available until it is filled in Note For special dialing symbols see Chapter 8 Managing Basic Features To set the fax header 1 Press ENTER MENU 2 ter and press 3 and press ENTER MENU 4 Enter your fax number and press ENTER MENU If you want to separate numbers insert spaces using the gt key 5 Use the numeric keys to add the name of your company 32 characters maximum To do so repeatedly press the numeric key for the letter you need until the letter appears For example if the first letter you need is a C press 2 repeatedly until a C appears Lower case letters appear after the upper case ones and the number of that key Press gt to go to the next space Note To insert punctuation press repeatedly until the character you want appears and then press gt to go to the next s
220. ower position to use the front paper output slot Sheets stack in reverse order Note Keep the area in front of the front paper output slot clear so that media can easily exit the slot 100 4 Printing EN Printing on letterhead and envelopes EN This section provides tips for orienting letterhead and envelopes To print on letterhead 1 Ifyou are printing a sheet of letterhead followed by regular sheets of paper place a sheet of letterhead into the single sheet input slot A and regular sheets of paper into the paper input bin B Or If you are printing several sheets of letterhead in succession fill the paper input bin B with the letterhead 2 ___ Insert the letterhead top first print side up Note When adding paper to an existing stack in the paper input bin always remove and realign all paper before reloading to avoid multiple paper feeds Note If printing on embossed or preprinted paper make sure the paper meets HP s paper specifications To order the HP LaserJet Printer Family Paper Specification Guide see Ordering parts in chapter 9 Note If you are worried a fax will come while a special type of media is loaded you can temporarily receive faxes to memory See Receiving faxes to memory in chapter 8 and Printing faxes received to memory in chapter 3 4 Printing 101 1 To print on envelopes 1 If you are printing one envelope followed by
221. pace If you need to delete a letter press gt until you reach the space to the right of the letter and then press BACK SPACE 6 7 42 1 Set Up When you have finished press ENTER MENU Press STOP CLEAR to exit the Menu settings EN EN Setting the answer mode and rings to answer The answer mode is set to Automatic or Manual depending on your situation In Automatic mode the HP LaserJet 3100 product answers incoming calls after the number of rings to answer specified Or it listens for fax tones when an answering machine connected to the line answers first and then answers if it s a fax call In Manual mode the HP LaserJet 3100 product never answers calls You must start the fax receiving process yourself either by pressing START on the control panel or on a phone connected to that line If the HP LaserJet 3100 product is set to Automatic mode you may need to adjust the rings to answer setting This is especially important if the HP LaserJet 3100 product is connected to a line receiving both fax and voice calls a shared line with an answering machine The rings to answer on the HP LaserJet 3100 product must be higher than the rings to answer on the answering machine This allows the answering machine to answer the incoming call and record a message if it s a voice call This also allows the HP LaserJet 3100 product to listen to the call and if it detects fax tones to take the call For the HP LaserJet 310
222. pages See online help creating documents See online help cropping images See online help Custom installation 33 custom sizes tips for printing 105 cycle duty printer 239 scanner 239 D damaged CD ROM or floppy disks 39 shipment 255 darkness See contrast date changing 150 invalid for fax 187 setting for fax 41 where displayed 48 dbf files See online help declaration of conformity 248 decoding error messages 186 defaults answer mode 43 156 autoreduction 162 collation 116 173 confidential receive 160 contrast 172 copy size 175 dialing mode 154 error correction mode 158 language on display panel 175 paper size 174 parallel port mode 261 printer See online help resolution 171 restoring factory 176 189 rings to answer 43 156 silent detect mode 163 time between fax redials 153 Dell computer parallel port mode 263 depth of unit 238 detect dial tone changing 154 dial tone changing detection 154 dial tone no 188 dialing error message 192 manually 77 modes 154 dialing symbols enabling 143 using 72 142 143 dimensions 238 disk drive external connecting 23 disk space not enough 39 214 requirements 14 disks floppy cannot read 39 damaged 39 making for installation 37 ordering for installation 35 distributing documents See online help dithering See online help Document Assistant blinking 203 See also online help tutorial on using 50 using to copy 112 using to fax 63 document feeder support attachin
223. paper ran out and memory filled the HP LaserJet 3100 product stops answering fax calls There may be too many devices connected to the phone line If the answer mode is set to Manual the HP LaserJet 3100 product never answers calls You have to answer the phone and start receiving the fax yourself Also check the rings to answer setting for your configuration See Changing answer mode and rings to answer in chapter 8 to determine which settings you need See Connecting telephone cords in chapter 1 to check the installation To see if the computer is receiving faxes start the JetSuite Pro software When the desktop appears choose Options from the File menu If the Receive to PC check box is selected faxes are being routed to the computer On the left side of the desktop select the Fax Queue folder then the Received folder to see any faxes that have been received to the computer Refill the paper input bin The HP LaserJet 3100 product prints faxes received to memory and resumes answering fax calls Try removing the last device connected and see if the HP LaserJet 3100 product works If not keep removing devices and retrying Faxes quit during sending The HP LaserJet 3100 product is receiving faxes but is not sending them EN If memory receive is enabled and the memory is full outgoing faxes may not be able to be sent If your HP LaserJet 3100 product is ona PBX system the PBX system ma
224. per loading label 21 parallel cable 23 supports 20 telephone 28 30 telephone cord 24 Authorized Service Provider support option 254 automatic answer mode See answer mode autoredials adjusting number of attempts 152 changing time between 153 autoreduction setting 162 setting paper size for 174 using the page stamp option 159 availability spare parts and consumables 251 available disk space amount needed 14 available disk space not enough 39 avoiding jams 22 66 98 B backup battery 32 base memory 239 battery backup 32 failure 189 beeps controlling 169 bidirectional communication enabling 265 not established 39 bins paper input 17 paper output 17 BIOS options 265 bitmap fonts See online help bits per inch speed for modem 239 blank pages 220 blinking Document Assistant 203 bookmarks See online help borders on pages See online help bps speed for modem 239 brightness See online help business cards 115 busy number redialing for 78 busy printer 191 buttons on control panel 48 C cables parallel connecting 23 parallel illustration 15 calibrating the scanner 234 call waiting 24 calling card using Manual Dial with 77 Canadian requirements 247 249 Cancel button 50 canceling fax forwarding 88 faxes 83 faxes scheduled for later 82 pager notification of faxes 92 print jobs 103 capacities Index 273 274 Index circuit 238 document feeder tray 237 document output tray 237 front paper outp
225. ppears when you are creating a group dial code Too many fax numbers were dialed when trying to send to an ad hoc group Begin adding fax numbers to the group dial code by pressing each number s one touch key or pressing SPEED DIAL entering the fax number s speed dial code and pressing ENTER MENU The most fax numbers that can be added to an ad hoc group is 100 Resend the fax but only to 100 fax numbers or fewer Invalid Date or Time An invalid time or date was entered such as 25 99 PM or June 35 Re enter the date and time Keypad Test Failed EN In Service Mode only the keypad test failed Try running the keypad test again 9 Troubleshooting and Maintenance 187 Message Cause Solution Long Page START to Continue Memory Full Send Unscanned Pages The HP LaserJet 3100 product senses a document over 39 inches 991 mm such as a banner may be feeding through the document feeder tray or that a paper jam has occured During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Quickly press START to continue scanning the page If START is not pressed within a few moments the HP LaserJet 3100 product assumes a page has jammed and cancels the job You have to remove the jammed item and begin again If you are sending a fax longer than 39 in 991 mm you can also use the Send
226. pter Then rescan the page When the scanner reaches the 39 in 991 mm mark the control panel displays Lo t for a few moments only Quickly press START to continue scanning If you do not the message disappears and the scanner stops scanning because it thinks the page has jammed If you are sending a fax longer than 39 in 991 mm you can also use the Sending long pages procedure chapter 3 That procedure ensures that long pages go without having to monitor the task and press Start before the scanner shuts off To remove the page see Clearing jams from the scanner area in this chapter Fax logs or transmission reports are printing at unwanted times EN The fax log or transmission reports settings are not set correctly Print a configuration report see Printing a configuration report in chapter 8 and check when the reports print See Setting when the fax log prints and Setting when transmission reports print in chapter 8 to change the settings 9 Troubleshooting and Maintenance 201 Problem Cause Solution There are dark streaks or lines on sent faxes or the image quality is poor The scanner glass may be dirty Make a copy of the item you are faxing If the same problem appears the scanner glass may be dirty See Cleaning the scanner path in this chapter for cleaning instructions If the copy is ok try adjusting the resolution and contrast on
227. quired If prompted to install Win32s and Freecell click OK and Continue to install these applications 5 Follow the instructions on the screen The setup takes a few minutes When it is complete remove the CD ROM or last floppy disk Print a test page See Printing a test page later in this chapter EN Note Note EN Creating floppy disks from the CD ROM If you do not have a CD ROM drive but have access to an IBM compatible computer with one you can make a set of software installation disks from the CD ROM to use with Windows 3 1x or Windows 95 You need at least 13 blank formatted 1 44 MB floppy disks If you do not have access to a CD ROM drive you can order the software on floppy disks See Ordering software in chapter 9 To make installation disks 1 Insert the CD ROM into the CD ROM drive usually D If the installation program opens click Cancel and then Exit Setup 2 For Windows 95 click Start then Run z Or For Windows 3 1x from the File menu in Program Manager choose Run 3 Type X English makedisk makedisk replacing x with the letter of your drive and click OK 4 Follow the instructions on the screen Uninstalling the software The Uninstall option of the setup program allows you to remove the HP LaserJet 3100 product software from your computer The uninstall option will not automatically remove your JetSuite PC Fax Phone Books or any documents created using the HP
228. r a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Note Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Note Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 244 A Specifications EN EN FCC part 68 requirements This equipment complies with FCC rules Part 68 On the back of this equipment is a label that contains among other information the FCC registration number a
229. r output support attaching 20 illustration 15 paper path lever 17 paper size selecting See online help setting 174 paper See media parallel cable connecting 23 illustration 15 parallel ports areas of conflict 23 266 changing modes 261 connecting cable to 23 installation requirements 14 troubleshooting 195 203 207 211 parts illustration 16 ordering 235 recycling 251 spare availability 251 passwords remote retrieval 161 pauses inserting in fax numbers 72 142 Pavilion computer parallel port mode 263 PC Fax Phone Book See JetSuite PC Fax Phone Book PC fax software description 64 included with HP LaserJet 3100 product 34 limitations in using 64 using your own 34 Pentium PC parallel port mode 262 Phone Book See JetSuite PC Fax Phone Book phone See telephone Photo mode 125 Photo mode high quality 125 Photo resolution 71 171 physical dimensions 238 PIN number concealing 148 polling error message 190 requesting from another fax machine 87 setting up to be polled 82 portable documents description 133 sending e mail attachments with 134 viewer 134 portrait orientation printing 97 selecting See online help ports changing modes 261 device conflicts 23 installation requirements 14 not available 39 serial 23 set by installation See online help troubleshooting 195 203 207 211 power interruptions 24 186 specifications 238 strip recommendation 32 supply backup 32 switch 32 power cord connecting 32 illu
230. re controlled from the software For more information about PC faxing and using the software see Faxing overview in this chapter and then see the online help 3 Faxing 61 Faxing overview Hint 62 3 Faxing You can work with faxes in the following ways e Use the HP LaserJet 3100 product to send and receive faxes e Use the Document Assistant to send a paper fax and gain access to software features such as the PC Fax Phone Book You must have installed the software to use the Document Assistant e Send electronic documents as faxes and receive incoming faxes to the computer Faxing using the HP LaserJet 3100 product The HP LaserJet 3100 product operates just like a regular fax machine you don t have to install the software or have the computer on for it to work From the HP LaserJet 3100 product you can send and receive paper faxes and adjust all settings needed for faxing from the control panel Normally received faxes are printed at the HP LaserJet 3100 product However you can choose to have incoming faxes stored in the HP LaserJet 3100 product s memory until you print them This chapter details how to work with faxes sent from and received to the HP LaserJet 3100 product Chapter 8 explains how to adjust the HP LaserJet 3100 product s default settings change setup information and program one touch keys and speed dial codes If you want to improve the quality of a paper document before faxing it sc
231. red in memory and print once the paper has been refilled Replace the toner cartridge To try recovering faxes that printed as blank pages see Printing faxes received to memory in chapter 3 If this doesn t work see Solving image quality problems in this chapter Print a configuration report see Printing a configuration report in chapter 8 and check the Confidential Receive entry If it is set to Yes faxes are being stored in memory See Printing faxes received to memory in chapter 3 to print any faxes See Receiving faxes to memory in chapter 8 to change the setting Start the JetSuite Pro software On the left side of the desktop select the Fax Queue folder then the Received folder to see any faxes that have been received to the computer If there are faxes in that folder choose Options from the Fax menu If you do not want to have faxes routed to the computer ever clear the Receive to PC box If you want the computer to act as a backup to the HP LaserJet 3100 product leave the Receive to PC box checked Check Ring Number Then print a configuration report chapter 8 to check the HP LaserJet 3100 product s rings to answer number The HP LaserJet 3100 product s rings to answer number should be lower Faxes you send aren t arriving at the receiving fax machine The receiving fax machine may be off or have an error condition such as out of paper or toner A fax may be
232. ridge recycling program Since 1990 the HP LaserJet Toner Cartridge Recycling Program has collected more than 12 million cartridges that otherwise would have been discarded into landfills or similar facilities Once a cartridge is returned through the prepaid return program it is disassembled and reusable components and the plastic housing are cleaned and inspected for quality conformance After passing strict inspection procedures materials such as nuts screws and clips are reclaimed and used to produce new cartridges Remaining materials are melted down and used as raw materials for a variety of other products Over 95 percent of the weight of returned materials is recycled For more information in the U S call 1 800 LASERJET 1 800 527 3753 or contact the HP LaserJet Website at http www hp com j_supplies recycle html International customers 250 A Specifications EN can call the local HP Sales and Service Office see appendix B for further information regarding the HP Toner Cartridge Recycling Program Design for recycling has been incorporated into this printer and its accessories The number of materials has been kept to a minimum while ensuring proper functionality and high product reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove with common tools High priority parts have been designed to be accessed quickly for efficie
233. rken makes all faxes or copies darker than the originals 5 Press ENTER MENU to save your selection 6 Press STOP CLEAR to exit the Menu settings 172 8 Managing Basic Features EN EN Setting the default collation You can set the HP LaserJet 3100 product to collate multiple copies into sets For example if you are making two copies of three pages and the collation is on the pages would print in this order 1 2 3 1 2 3 If the collation is off the pages would print in this order 1 1 2 2 3 3 The collation setting you choose is in effect for all copies until you change the setting The default set at the factory is Yes To use collation the original document must fit into memory In the rare instance that it doesn t the HP LaserJet 3100 product makes only one copy and displays a message notifying you of the change If that happens you have several alternatives for finishing the job e split the job into smaller jobs containing fewer pages make only one copy of the document at a time e turn off the collation use the Document Assistant to copy and collate the job You can collate larger jobs using the Document Assistant To set the default collation 1 Press ENTER MENU 2 Use the lt and gt keys to select ENTER MENU Press ENTER MENU to select Use the lt and gt keys to select s or Ho and press ENTER MENU Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 173 Note
234. rrent fax job Stop a single fax currently dialing or being transmitted or received using this procedure To cancel the current fax job Press STOP on the control panel Any pages that have not already been transmitted are canceled Pressing STOP for five seconds also cancels current print or copy jobs Canceling a fax job using Job Status Use this procedure to cancel a fax that e is waiting to redial after a busy signal or no answer is going to a group of numbers e is scheduled to be sent at a future time is setup to wait for a request being polled To cancel a fax job using Job Status 1 Press ENTER MENU 2 Press ENTER MENU to select 3 3 Press gt to scroll through the pending jobs until you reach the job you want to clear If you passed the job you wanted press BACK SPACE and repeat steps 1 3 4 Press STOP CLEAR to cancel the job shown on the control panel display 5 Press ENTER MENU to confirm that you want the job to be canceled 6 Press BACK SPACE to exit the Menu Settings 3 Faxing 83 Receiving faxes Note Hint 84 3 Faxing Follow the procedures below for managing faxes routed to the HP LaserJet 3100 product Loading paper for receiving faxes The instructions for loading media in the paper input bin or single sheet input slot are the same whether you are printing faxing or copying except that faxes can only be printed on Letter A4 or Legal sized paper See Loading me
235. rt Printing a configuration report Use this procedure to print a configuration report which shows what settings are currently selected These settings are marked with an asterisk To print a configuration report 1 Press ENTER MENU 2 Use the lt and gt keys to select Hercris and press ENTER MENU 3 Use the lt and gt keys to select t and press ENTER MENU The HP LaserJet 3100 product exits the Menu settings and prints the report 166 8 Managing Basic Features EN Printing a self test report When you request this report the HP LaserJet 3100 product runs a self test and then prints the results This report includes information such as the speed of the modem how many pages have been printed and a list of the most recent error messages To print a self test report 1 Press ENTER MENU 2 Use the lt and gt keys to select amp ts and press ENTER MENU 3 Use the lt and gt keys to select eif Test and press ENTER MENU The HP LaserJet 3100 product exits the Menu settings and prints the report Printing a Menu tree Use this procedure if you d like to print a copy of the Menu tree shown earlier in this chapter This Menu tree may be a useful reference as you alter settings in the Menu To print a Menu tree 1 Press ENTER MENU 2 Use the lt and gt keys to select amp ts and press ENTER MENU 3 Use the lt and gt keys to select Fri rt 4 and press ENTER MENU The HP LaserJet 31 00 ee
236. s EN 1 Set Up 45 46 1 Set Up EN EN Quick Tutorial Introduction Read this chapter for a quick start in learning the basics about the HP LaserJet 3100 product This chapter contains the most general information about how to do everyday tasks You ll also find many pointers to more information and how to get help In this chapter you will learn how to Identify control panel keys and features Use the control panel menu Identify features of the Document Assistant dialog Identify the key features of the JetSuite Desktop Identify the key features of the JetSuite Viewer Send a fax Make a copy Scan an item to the computer Remember that unless you have a computer and have installed the software you will only be able to send a fax or make a copy using the control panel 2 Quick Tutorial 47 Identifying control panel keys and features __ Q Q CO Re eS aS a LOCOCO A RT Look for the following buttons and features on the control panel These buttons and features are used to fax paper based documents make copies and adjust settings for the HP LaserJet 3100 product Ready Light When solid indicates the HP LaserJet 3100 product is ready and has no A error conditions Error light When solid indicates an error condition J Control Panel Display Displays messages L or Menu settings Enter Menu key Used to access the Me
237. s allows the answering machine to answer the incoming call and record a message if it s a voice call This also allows the HP LaserJet 3100 product to listen to the call and if it detects fax tones to take the call For the HP LaserJet 3100 product the factory default answer mode is Automatic and the default number of rings to answer is 5 Use the table below to determine what settings to use given your situation If you have Do this with And do this with the the answer number of rings to answer mode on the HP LaserJet 3100 product A line only receiving fax calls a Leave set to Change to 1 or 2 rings dedicated line Automatic A line receiving both fax and voice Leave set to Leave set to 5 calls a shared line and only a Automatic telephone A line receiving both fax and voice Leave set to Set to 2 higher than number on calls a shared line and an Automatic answering machine or answering machine or computer computer voicemail For voicemail example set to 6 if answering machine answers at 4 In Automatic the product automatically answers fax calls However people calling to speak to you hear fax tones if you do not answer or they do not hang up by the fifth ring Use Manual if you do not want voice callers ever to hear fax tones but remember that fax calls are not received automatically 156 8 Managing Basic Features EN To change the answer mode 1 Press ENTER MENU 2 ENTER MENU 3 Use the lt and
238. se for documents that contain only text or line art e Photo mode The item will be scanned at 300 dpi dithered and result in a file size smaller than using photo mode high quality Use for items containing a combination of text and images or only images that do not require the highest image quality Photo mode high quality The item will be scanned at 300 dpi with 256 shades of gray and results in a relatively large file size Using this mode requires much longer scanning times Use for images that require the highest image quality 6 Scanning 125 Working with scanned items in the viewer When you choose Start Scan the HP LaserJet 3100 product initiates the scan When the scan is complete the scanned item appears in the viewer 2 File Edit Search View Navigate Tools Image Options Window Help lal x Alle x 2 fe fone Zs l Add annotations Eels aaee e using tools from GelsaS et ee Send an item to this tool bar fay sw fax print and more using ie 3 these icons gt So Fax Copy Scan Configure Q so E 101 G a Zoom out by dragging or clicking 2 wy a amp ay Mai Wod P 7 Excel WordPa In this view you can highlight text or objects add hypertext links or add electronic sticky notes to items The following are a few possibilities for working with documents in the viewer Highlight important information on a scanned newspaper or magazine
239. sing the paper input bin The HP LaserJet 3100 product takes media loaded in the single sheet input slot before it takes from the paper input bin Note The single sheet input slot is helpful when the first page of your job is different from the rest For example you may want the first page of your print job on letterhead or you may want to print an envelope first To use the single sheet input slot 1 Adjust the guides to the approximate size of the sheet you are using 2 Insert one sheet of print media into the single sheet input slot If loading special media or letterhead insert media top first facing forward 3 Readjust the guides to center the sheet Note If you have loaded special media make sure to choose the lower paper output path See To select the output path in this chapter 4 Printing 99 Selecting the output path Use this procedure to determine if printed pages come out of the paper output bin or the front paper output slot Choose the front paper output slot if you are printing on special media such as 28 Ib 100 g m weight paper or heavier envelopes transparencies or labels This prevents wrinkling and paper curl CAUTION To avoid paper jams do not switch the paper path lever once printing begins To select the output path 1 Setthe paper path lever to the upper position to use the paper output bin Sheets stack in the correct order 2 Set the paper path lever to the l
240. solved and you can continue to use the HP LaserJet 3100 product normally If the message is still displayed there s an internal problem that requires servicing Record the 3 digit error number in the message then contact HP s Customer Support Center See the front of this manual for contact information There are No Documents in Memory EN HP LaserJet 3100 product tried to print faxes from memory when no faxes had been received to memory No action is required There are no faxes to retrieve 9 Troubleshooting and Maintenance 193 Solution Message Cause Unrecognized When printing the incorrect printer driver Format was selected or an error occured on the parallel interface Unsuccessful Call The fax number entered could not be reached 194 9 Troubleshooting and Maintenance After selecting the Print command in the program from which you are printing select the HP LaserJet 3100 as the printer Reprint the job Check the fax number and try resending the fax If the message appears again try sending to another fax machine or try again later EN Solving fax problems Problem Use the following table to solve fax problems See also Solving image quality problems and Solving paper feed problems in this chapter Cause Solution The message on the computer screen says If you are copying from the JetSuite Pro software you may have the wrong type of parallel port or it
241. ss START Requesting a fax from another fax machine polling If someone else has set up a fax to be polled you can request that the fax be sent to your HP LaserJet 3100 product This is also known as polling another machine To request a fax from another fax machine 1 Press ENTER MENU as and press ENTER MENU ra and press ENTER MENU Use the lt and gt keys to select we and press ENTER MENU 2 3 Use the lt and gt keys to select F 4 5 Enter the number of the HP LaserJet 3100 product from which you want to request the fax and press ENTER MENU Your HP LaserJet 3100 product dials the other fax machine and requests the fax 3 Faxing 87 88 3 Faxing Using fax forwarding You can set your HP LaserJet 3100 product to forward incoming faxes to another fax number When the fax arrives at your HP LaserJet 3100 product it is stored in memory Then your HP LaserJet 3100 product dials the fax number you have specified and sends the fax If it cannot forward a fax because of an error such as the number was busy and redials failed your HP LaserJet 3100 product prints the fax If it runs out of memory while receiving a fax set to be forwarded it terminates the incoming fax and only forwards the pages and partial pages already stored in memory To use this feature your HP LaserJet 3100 product must be the one receiving faxes not the computer and must be set to Automatic mode To use fax forwarding 1
242. ssage disappears and the scanner stops scanning because it thinks the page has jammed If you are copying a document longer than 39 in 991 mm you can also use the Sending long pages procedure chapter 3 That procedure ensures that long pages copy without having to monitor the task and press Start before the scanner shuts off To remove the page see Clearing jams from the scanner area in this chapter 9 Troubleshooting and Maintenance 209 Problem Cause Solution The Document Assistant blinks on and off on the computer screen even when no document is loaded in the document feeder tray The HP LaserJet 3100 product is connected to a parallel port being shared with another device The HP LaserJet 3100 product cannot be connected to the same parallel port on the computer as another device You must buy an additional parallel port to use both devices Copying is extremely slow If you are using the Document Assistant there is a delay If you are using the Document Assistant to copy there are too many other programs open The parallel cable may be loose you may have the parallel cable plugged into the wrong type of port or the parallel port setting is incorrect Using the Document Assistant causes a delay when copying Wait for a few seconds for the job to be copied or use the control panel Other programs may be using needed memory Try closing all other open programs and r
243. stant have this icon next to them LJ 5 Copying 111 Using the control panel The HP LaserJet 3100 product functions as a standalone copier you do not have to have software installed or have the computer on to make copies Generally making copies using the HP LaserJet 3100 product s control panel is the easiest and fastest method You can adjust copy settings and do most copy tasks from the control panel However there are a few special tasks discussed in the next section that are available only when using the Document Assistant Using the Document Assistant If you have installed the software and the computer is on the Document Assistant appears when you load a document into the document feeder tray Clicking anywhere on the Document Assistant activates it and displays the names of the functions JetSuite Document Assistant Click here to begin making a copy Config Help When you click Copy you gain access to the copy options such as adjusting brightness and contrast You also have access to some special copy features that aren t available from the control panel such as copying two or four pages per printed page 2 up or 4 up and collating very large jobs that do not fit into the HP LaserJet 3100 product s memory 112 5 Copying EN Using the Document Assistant instead of the control panel to copy takes longer because the document is first scanned to the computer before it is copied Because the
244. stration 15 preprinted paper printing 101 print jobs stopping 103 printer busy 191 default See online help door 17 duty cycle 239 path 17 recycling 251 resetting 184 timeout 190 printer drivers See online help printing all reports at once 168 choosing output path 100 custom sizes 105 embossed paper 101 envelopes 102 fax log 164 fax transmission reports 165 faxes received to memory 85 first page different from the rest 99 EN EN from MS DOS See online help functions that work with 240 labels 106 landscape orientation 97 letterhead 101 menu tree 167 multiple pages per sheet See online help on both sides 103 on special media 105 one sheet at atime 99 one touch speed dial and group dial report 166 options See online help portrait orientation 97 preprinted paper 101 quality troubleshooting 215 resolution 238 self test report 45 167 speed 239 test page 45 timeout 190 transparencies 106 troubleshooting 203 problems See troubleshooting 11 Product Stewardship Program 249 programming group dial codes 146 one touch keys 144 speed dial codes 144 properties JetSuite Fax See online help printer driver See online help protecting the environment 249 protector surge recommendation 24 pulse dialing mode 154 Q quality of images troubleshooting 215 R recalibrating the scanner 234 receiving faxes loading paper 84 setting paper size 84 when you hear fax tones 85 recycli
245. syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti Varoitus Laitteen kayttaminen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle Varning Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 3100 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja Varo Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa Al katso s teeseen EN A Specifications 243 Varning Om laserprinterns skyddshd lje ppnas da apparaten r i funktion uts ttas anv ndaren f r osynlig laserstralning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 mW Luokan 3B laser FCC regulations This equipment has been tested and found to comply with the limits fo
246. t be properly connected to the computer If you are copying from the software another device may be conflicting with the parallel port 208 9 Troubleshooting and Maintenance Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your computer If you have another parallel port try attaching the parallel cable to the other port Make sure you have an SPP bi directional or ECP compliant parallel port on your computer An SPP parallel port is the minimum an ECP parallel port is strongly recommended For more information on your parallel port please see appendix C and your computer s documentation The HP LaserJet 3100 product cannot share a parallel port If you have a sound card external hard drive or network switchbox connected to the same parallel port as the HP LaserJet 3100 product the other device may be interfering You must unhook the other device to connect and use the HP LaserJet 3100 product or you must use two parallel ports on the computer You may need to add another parallel interface card An ECP parallel interface card is strongly recommended Please see appendix C or your computer s documentation for information on installing an additional parallel interface card or resolving conflicts EN Problem Cause Solution The HP LaserJet 3100 product isn t working The HP LaserJet 3100 product may not be receiving power
247. t need one However check your other equipment Most answering machines and some modems have a British Telecom socket Many modems and computers with internal modems have an RJ11 American style socket If all the devices you are connecting have a British Telecom Tel socket on the back or if you are only connecting one device use To connect devices with British Telecom sockets If you are connecting at least two devices and one or more of them does not have a British Telecom socket use To connect devices with British Telecom or RJ11 sockets 1 Set Up 27 To connect devices with British Telecom sockets HP LaserJet Computer with 3100 Product Internal Modem External Answering Phone Modem Machine fen Wall Socket If you are not connecting one or more of the devices shown just cross it out Then in the order indicated connect the devices you do have See the next page for step by step instructions When you are finished connecting other devices go to Installing the software in this chapter If you are not installing software now you must still set certain setting before using the fax machine Go to Setting required features for standalone fax in this chapter 28 1 Set Up EN Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Unplug all devices from their power source Make sure the HP LaserJet 3100 product is plugged into th
248. text documents Quick access through the software to HP LaserJet 3100 product setup options fax and copy options and setup for one touch keys and speed dial codes S Access to PC fax PhoneBooks S Access to special copying features such as S two or four copies per page 2 up and 4 up and collation for very large documents If you have a computer HP strongly recommends that you install the software This provides you with the full functionality of the HP LaserJet 3100 product and is the easiest method for setting required features 12 1 Set Up EN EN Checklist for setting up if installing software If you choose to install the software you need to do the following to set up the HP LaserJet 3100 product as a printer fax machine copier and scanner instructions follow _ Unpack the HP LaserJet 3100 product and check the box contents _ Identify parts _ Install the toner cartridge L Attach supports for bins and trays L Connect the parallel cable _ Attach the paper loading label L Load paper L Connect the telephone cords L Connect the power cord _ Install the software Checklist for setting up if not installing software If you choose not to install software at this time you need to do the following to set up the HP LaserJet 3100 product as a standalone fax machine and copier instructions follow _ Unpack the HP LaserJet 3100 product and check the box contents _ Identify parts _
249. the HP LaserJet 3100 product incorrectly or multiple feeds In addition the print quality will probably be reduced on the second side of the sheet Because duplexing involves sending already printed pages through the HP LaserJet 3100 product frequent duplexing may cause reduced output quality for all printed pages If this occurs clean the print path See Using a cleaning page in chapter 9 Another solution to saving paper without duplexing is to use the N up feature in the program in which you created the document if the program has that feature Using N up you can print multiple pages of a document at reduced size on a single sheet of paper N represents the number of pages to print on each sheet See your program s documentation for help using this feature 4 Printing 103 Note 104 4 Printing To print on both sides manually duplex 1 Print the first side of the sheet as you normally would Some programs include options that are useful when duplex printing such as printing just the odd pages or the even pages Consult your program s user s manual To get the best possible print quality allow the sheet to cool and flatten before printing on the second side Print the second side by placing the sheet back into the paper input bin or the single sheet input slot Make sure the side that has already been printed is facing the back of the HP LaserJet 3100 product and the top edge of the paper
250. the fax and resending If the quality is still not good there may be a problem with the receiving fax machine such as it cannot receive faxes at a high resolution The volume for sounds coming from the HP LaserJet 3100 product is too high or too low The volume setting needs to be adjusted See Controlling sound volume in chapter 8 for instructions on changing volume settings Long pages aren t feeding The page may be longer than 39 inches 991 mm Do not try to pull the page out because you may damage the scanner To remove the page see Clearing jams from the scanner area in this chapter Then rescan the page When the scanner reaches the 39 in 991 mm mark the control panel displays Lora f tof iri for a few moments only Quickly press START to continue scanning If you do not the message disappears and the scanner stops scanning because it thinks the page has jammed If you are sending a fax longer than 39 in 991 mm you can also use the Sending long pages procedure chapter 3 That procedure ensures that long pages go without having to monitor the task and press Start before the scanner shuts off You receive this software message JetSuite Fax has detected that the HP LaserJet 3100 is switched off or is not connected to the computer Either the power cord for the HP LaserJet 3100 product or the parallel cable between it and the computer is not securely
251. to the JetSuite Desktop 1 Load the document into the document feeder tray 2 When the Document Assistant appears click anywhere on it to activate it 3 Click Scan JetSuite Document Assistant mc amp Scan Fax nia ga Click here EX SaF S a to i iw W Config Help BS 4 Inthe dialog box that appears adjust any options such as contrast and click Start Scan 5 After it has been scanned the item will appear in the viewer Explore the options Add annotations and hyperlinks and then send the item to fax print or another task For more information on scanning see chapter 6 Scanning and the online help For more information on scanning to e mail see chapter 7 E mailing Portable Documents and the online help 60 2 Quick Tutorial EN EN Faxing Introduction This chapter provides an overview of the different faxing capabilities provided by the HP LaserJet 3100 product and the software In this chapter you will also learn how to work with paper faxes using the HP LaserJet 3100 product s control panel If you can use the software to adjust the setting or perform the same procedure with a paper fax it will have this icon next to it Bs SIF If you need to adjust fax default settings change set up information or program one touch keys and speed dial codes from the control panel see chapter 8 Managing Basic Features All procedures and settings for PC faxing a
252. tray To check press CTRL ALT DEL If there are other open programs click one and click End Task Repeat for each other open program Then re install the software You receive this message JetSuite Fax not directly connected has detected that the HP LaserJet 3100 is either switched off or is not connected to your computer The power cord is loose The cable may be faulty The parallel cable is loose or Make sure the parallel cable between the computer and the HP LaserJet 3100 product is securely connected Make sure the power cord is securely connected between the HP LaserJet 3100 product and the power source If you have another size C parallel cable try attaching it to the HP LaserJet 3100 product The computer cannot read the installation CD ROM or floppy disks have been specified The CD ROM or floppy disks may be damaged The correct drive may not Check for the proper disk drive letter Often it is D or E for the CD ROM drive or A or B for the floppy disk drive Check the CD ROM or disks for damage Copy the CD ROM or disk directories to the hard drive Then install from the hard drive You receive this on this system You must have at least two available COM ports to install this software EN The software needs at least message There are not two COM ports At least two enough free COM ports COM ports are not available See the documentation for your computer
253. ture that allows the fax machine either to answer incoming calls after the number of rings to answer specified or listen for fax tones when an answering machine connected to the line answers first Automatic mode is the default setting and the default number of rings to answer is 5 bit depth The number of bits used to process scanned images The greater the number of bits the more levels of gray that can be used to display the image BMP file A Microsoft Windows bitmap file that has the extension bmp A bitmap file defines an image such as the image of a scanned page as a pattern of dots pixels brightness A measure of the overall intensity of the image The lower the brightness value the darker the image the higher the value the lighter the image will be collapse The process of reducing a sticky note to an icon Glossary 267 collate The process of printing a multiple copy job in sets When collate is selected the HP LaserJet 3100 product prints an entire set before printing additional copies Otherwise the device prints the desired number of copies of a page together before printing the following pages comma A comma in a dial sequence indicates that the fax machine will pause at that point in the dialing sequence contrast The difference between the dark and light areas of an image The lower the number value the more closely the shades will resemble each other The higher the number the
254. tures EN Hint Note EN VS Changing the fax header You already entered this information when installing the software or when you first set up the HP LaserJet 3100 product You only need this procedure if you want to change the information from the control panel The header contains information about your name or your company s name and your fax number When a fax you sent arrives at its destination this header is printed at the top of the page Filling in this information is a legal requirement The fax header can be more easily changed from the software See the online help for more information To change the fax header information 1 Press ENTER MENU 2 and press and press ENTER MENU 4 Enter your fax number and press ENTER MENU If you want to separate numbers insert spaces using the gt key 5 Use the numeric keys to add the name of your company To do so repeatedly press the numeric key for the letter you need until the letter appears For example if the first letter you need is a C press 2 repeatedly until a C appears Lower case letters appear after the upper case ones and the number of that key Use the gt key to go to the next space To insert punctuation press repeatedly until the character you want appears and then press gt to go to the next space If you need to delete a letter press gt until you reach the space to the right of the letter and then press BACK SPACE 6
255. umber are then dialed together Programming a one touch key for this purpose can be more easily accomplished from the software unless you want to conceal a PIN number See the online help for more information on programming a one touch key from the software To program a one touch for alternate long distance If you have a PIN number you want to conceal enable the special dialing symbols before proceeding See Enabling special dialing symbols in this chapter 1 Follow steps 1 6 of To program one touch keys and speed dial codes in this chapter When entering the fax number in step 6 you may also have to do one or more of the following e Ifyou have to wait for an access tone at some point in the number enter one or more two second pauses by pressing REDIAL PAUSE e If you use pulse rather than tone dialing press after the access number If you enabled special dialing symbols press and then ENTER MENU Enter a PIN number if applicable If you want to conceal the PIN number use To conceal a PIN number below at the point at which you need to enter that number 2 When you are finished entering the access number press REDIAL PAUSE A pause at the end of the string tells the HP LaserJet 3100 product not to dial this number until you dial the fax number 3 Continue with steps 7 10 of To program one touch keys or speed dial codes 4 If you enabled special dialing symbols just for this procedure
256. umbnail a small image or file name in the desktop of the JetSuite Pro software Identify the following features on the desktop JetSuite Desktop 2h File View Fax Options Window Help e sietsuite docs z fq ic x Pa EE NP File toolbar 9 Cover Pages C Sample Documents JetSuite Folders Thumbnail of a scanned item aj io el image jsd Manager SEH 9 OXF 3 toolbar Print F Scan Configure Mail Word Pwr Point Excel WordPad A E g For Help press Fi 7 Status toolbar The desktop helps you manage scanned documents Use the desktop to organize and file a saved scanned item in a folder send the scanned item to another program such as a word processing program manage faxes being sent from and received to the computer and view fax logs for all faxes If you want to return to viewing the document in the viewer double click the thumbnail or file name of the document For more information about scanning and the JetSuite software see chapter 6 Scanning and the online help EN 2 Quick Tutorial 53 Using online help You installed the online help when you installed the software Online help contains detailed procedures that guide you through any task you want to perform from the software It provides information that is specific to the current task Online help is also a troubleshooting tool When questions arise or a problem occurs the quickest
257. up Dial Setup Dialing Mode Number of Redials Time Between Redials Dial Symbols Send Long Pages Detect Dial Tone Answer Mode Rings to Answer Distinctive Rina US Extension Phone Silence Detection Auto Reduction Stamp Received Faxes Pager Notification Memory Receive Fax Forwarding Error Correction Remote Retrieval Alarm Volume Front Panel Keys 8 Managing Basic Features 141 Setting send fax options The section describes how to change options that only relate to sending faxes The topics include Inserting a pause or wait into a fax number Enabling and using special dial symbols Programming one touch and speed dial keys Programming group dial keys Programming a Mercury button Changing fax header information Setting current date and time Adjusting how many times the HP LaserJet 3100 product autoredials fax calls Adjusting the time between redials e Choosing tone or pulse dialing Inserting a pause or wait WS You can insert pauses into a fax number you are dialing or programming to a one touch key speed dial code or group dial code Pauses are often needed when dialing internationally Press REDIAL PAUSE to enter a two second pause in your dialing sequence A comma appears on the control panel display indicating that the pause will occur at that point in the dialing sequence If you enter the pause at the end of a number you are programming into a one touch key speed dial code or group dial co
258. use the HP LaserJet 3100 product or you must use two parallel ports on the computer You may need to add another parallel interface card An ECP parallel interface card is strongly recommended Please see appendix C or your computer s documentation for information on installing an additional parallel interface card or resolving conflicts The image or words on printed pages is the wrong size EN The N Up feature is selected in the program you are using if it has this feature or the reduction enlargement setting is incorrect in the program or printer driver Check the settings in the program you are using or in the printer driver See the online help for printer driver issues 9 Troubleshooting and Maintenance 205 Problem Cause Solution The HP LaserJet 3100 product isn t working The HP LaserJet 3100 product may not be receiving power The computer s processor is too busy The hard drive on the computer may be very full or is fragmented When printing from a DOS program the print job won t print until the program is closed When printing from a DOS program such as WordPerfect 5 1 the print job cannot spool until the program closes Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip Also try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it
259. ut bin is too full More than one sheet was placed in the single sheet input slot The paper was poorly cut by the manufacturer and is sticking together The paper does not meet HP s specifications for print media The output capacity was exceeded in the paper output bin or front paper output slot The pick rollers are dirty and aren t grabbing the paper There may be a sensor that isn t operating properly Remove the paper from the paper input bin or the single sheet input slot Tap the sides of the paper stack together then reinsert the stack Or reinsert the single sheet into the slot Slide the guides against the sides of the stack in the paper input bin or against the single sheet in the single sheet input slot to center the paper Make sure the guides are not adjusted too tightly Remove some of the sheets The paper input bin can hold up to 100 sheets of 20 lb 75g m bond weight paper less for heavier paper or up to 7 to 10 envelopes depending on envelope construction and operating environment Place only one sheet at a time in the single sheet input slot If printing more than one sheet of the same type of media use the paper input bin Break the ream of paper by curving it into an upside down u shape this may effectively decrease multifeeds You may also try turning the paper around to feed the opposite end first or use a different type of paper Order HP s paper specification guide To
260. ut slot 237 cards business 115 carrier sheets 67 cartridges toner extending life 108 illustration 15 installing 18 leaking inside 230 life expectancy 107 recommendations 107 recycling 109 250 redistributing toner 108 CCIT Group 3 compatibility 239 CD ROM damaged 39 ordering replacement 35 unable to read 39 using 35 centering pages See online help changing answer mode 156 audoredial attempts 152 beeps 169 confidential receive 160 copy size default 175 date and time 150 default contrast 172 detect dial tone 154 document view size See online help error correction mode 158 fax header 151 language on display panel 175 number of rings to answer 156 page stamp 159 paper size setting 174 remote retrieval 161 resolution default 171 sender identification 159 silent detect mode 163 sounds 169 time between redials 153 checklists for installation 13 circuit capacity 238 cleaning equipment 229 images See online help spilled toner 110 toner from clothing 19 codes group dial 146 one touch key 144 speed dial 144 coding schemes for fax 239 collating default 116 description 116 large jobs 120 not enough memory 116 option See online help setting 173 COM ports changing See online help not available 39 set by installation See online help commands menu See online help communication bidirectional not established 39 error messages 191 compact disc See CD ROM Compaq computer parallel port mode 262 compatible
261. ution in chapter 8 to check the default setting The current resolution setting overrides the default Hang up and resend the fax Other applications may be using needed memory Try closing all other open applications and resending the document Check that you have the parallel cable plugged in securely on the back of the HP LaserJet 3100 product Check that the cable is plugged into the parallel port not the serial port PC faxing may also be slow if you have an SPP compliant parallel port An ECP compliant parallel port is strongly recommended Check the parallel port setting For more information on your parallel port please see appendix C and your computer s documentation 9 Troubleshooting and Maintenance 199 Problem Cause Solution Faxes aren t printing at the HP LaserJet 3100 product There is no paper in the paper input bin If you have noticed areas of faded print or other indications of the end of the toner cartridge life the toner may have run out and blank pages continue to print The memory receive option may be selected and faxes are being stored in the HP LaserJet 3100 product until you print them The Receive to PC option may be selected and faxes are being received by the computer If the Receive to PC has been selected to act as a backup for the HP LaserJet 3100 product the rings to answer setting may be set incorrectly Load paper Any faxes received during the paper out were sto
262. vide the copy job into smaller sections and then try copying again If you are collating the job turn off the collation feature chapter 8 only make one copy of the document at a time or use the Document Assistant to make the copies No Fax Pages in Memory to Reprint The HP LaserJet 3100 product attempted to execute Reprint Last Fax when nothing was in memory Wait for a fax then as soon as a fax is in the memory the HP LaserJet 3100 product will reprint the fax Nov 22 93 06 30 PM An incorrect date appears EN The battery inside the HP LaserJet 3100 product has failed causing all Menu features to revert to the factory settings Settings that contained alphabetic and numeric characters you entered such as header information and speed dial names and numbers have been erased You can continue to use the HP LaserJet 3100 product without the battery but if you re enter the Menu settings and then turn off the power the settings are erased again To obtain service you must contact HP s customer support center See the front of this manual for support information 9 Troubleshooting and Maintenance 189 Message Cause Solution Paper Bin is Empty The paper input bin is empty Please Add Paper Password must be 4 Attempt was made to enter a password Digits that was not 4 digits Paused Memory The HP LaserJet 3100 product s memory Full is full and the current job in the document fee
263. want to associate with this group and press ENTER MENU Choosing 1 10 also associates this group of fax numbers with the corresponding one touch key on the control panel For the first fax number you want to add to the group press the fax number s one touch key or press SPEED DIAL enter the fax number s speed dial code and press ENTER MENU Repeat step 7 for each number you want to add When finished press ENTER IMENU Enter a name for the group To do so repeatedly press the numeric key for the letter you need until the letter appears For example if the first letter you need is a C press 2 repeatedly until a appears Lower case letters appear after the upper case ones and the number of that key Press gt to go to the next space If you need to delete a letter press gt until you reach the space to the right of the letter and then press BACK SPACE 11 12 Press ENTER MENU to save the information If you have more group dial numbers to enter press ENTER IMENU and repeat steps 5 11 Or Press STOP CLEAR to exit the Menu settings 8 Managing Basic Features 147 Hint Note Programming a one touch key for alternate long distance service If you use an alternate long distance service you can program a one touch key to dial the service s access number before a fax number When you need to use this one touch key press it enter the fax number and then press START Both the access number and the fax n
264. x number and it won t let me dial all the numbers The maximum number of digits or characters that can be entered into a fax number is 40 94 3 Faxing EN EN Printing Introduction This chapter introduces you to the basics of loading media into the HP LaserJet 3100 product and choosing a paper output path as well as tips for performing printing tasks with special media Typically all print related commands are executed through the program used to create the document Before attempting to print make sure you have installed the printer drivers for this product If you installed the software with an Express installation the printer drivers have been installed 4 Printing 95 Selecting print media The type of media you select affects HP LaserJet 3100 product performance and print quality Selecting media types If available in your area HP recommends that you use HP LaserJet or HP Multipurpose paper since it has been designed specifically for use with your HP LaserJet 3100 product or paper meeting HP s specifications When it meets HP s requirements you can also use paper with up to 100 recycled fiber content To order HP paper or the HP LaserJet Printer Family Paper Specification Guide see Ordering parts in chapter 9 Some papers do not work as well as others Make sure whatever paper stock you choose meets the specifications detailed in the paper specification guide Highly textured stock such as linen mi
265. ximate Use this table to determine equivalent points in weight specifications other than US bond weight For example to determine the equivalent of 20 Ib US bond weight paper in US cover weight locate the bond weight in the second column and scan across the row to the cover weight fourth column The equivalent is 28 Ib e When using the paper output bin the product supports basis weights of 16 to 28 Ib bond 60 to 105 g m e When using the front paper output the product supports basis weights of 16 to 42 Ib bond 60 to 157 g m Shaded areas indicate a standard weight for that grade US Post US Text Europe Japan Card US Bond Book USCover USBristol US Index USTag Metric Metric thickness Weight Weight Weight Weight Weight Weight Weight Weight mm Ib Ib Ib Ib Ib Ib g m g m 1 16 41 22 27 33 37 60 60 2 17 43 24 29 35 39 64 64 3 20 50 28 34 42 46 75 75 4 21 54 30 36 44 49 80 80 5 22 56 31 38 46 51 81 81 6 24 60 33 41 50 55 90 90 7 27 68 37 45 55 61 100 100 8 28 70 39 49 58 65 105 105 9 32 80 44 55 67 74 120 120 10 34 86 47 58 71 79 128 128 11 36 90 50 62 75 83 135 135 12 18 39 100 55 67 82 91 148 148 13 19 42 107 58 72 87 97 157 157 14 20 43 110 60 74 90 100 163 163 15 23 47 119 65 80 97 108 176 176 US Post Card measurements are approximate Use for reference only This media weight may perfor
266. y be generating a dial tone the HP LaserJet 3100 product cannot detect Check the control panel display If it displays Print Faxes there are faxes in memory that need to be printed See Printing faxes received to memory in chapter 3 Disable the detect dial tone setting See Changing detect dial tone in chapter 8 9 Troubleshooting and Maintenance 197 Problem Cause Solution Outgoing fax calls keep dialing One touch keys speed dial code or group dial codes aren t working If the call was busy or there was no answer the HP LaserJet 3100 product redials for the number of times specified The one touch key speed dial code or group dial code may not be assigned or assigned properly To stop the redials while the HP LaserJet 3100 product is dialing press STOP CLEAR If it is waiting to redial stop the job using Job Status See Canceling a fax job using Job Status in chapter 3 To see how many times the HP LaserJet 3100 product is set to redial print a configuration report see Printing a configuration report in chapter 8 and check the Number of redials entry See Adjusting autoredial in chapter 8 if you need to change the setting Print a one touch speed dial and group dial report see Printing a one touch speed dial and group dial report in chapter 8 to see which numbers are assigned Also check that the fax number was entered correctly See
267. y beeps controlling 169 keys on control panel 48 L label paper loading attaching 21 illustration 15 labels choosing output path for 100 tips for printing 106 landscape orientation printing 97 selecting See online help language on display panel changing 175 default 175 laser safety statement 242 safety statement for Finland 243 later sending faxes 81 layering annotations See online help leaking toner 230 letterhead printing 101 license software 257 lightness See contrast lights on control panel 48 line type setting 155 link bar illustration 52 using 128 links to other programs 128 See also online help loading business cards 115 items to be copied 114 media 22 98 normal items to be copied 114 normal items to be faxed 68 normal items to be scanned 122 135 paper for copy output 113 paper for faxes received 84 paper input bin 98 thick items to be copied 115 thick items to be faxed 69 thick items to be scanned 123 136 tutorial 55 log fax no room 189 printing 164 problems 201 setting when it prints 165 long documents 188 faxes reducing 162 pages copying 119 pages faxing 80 pages scanning 132 long distance service programming one touch key for 148 lost documents 186 187 Macintosh computers viewing documents on See online help manual answer mode 43 156 Manual Dial key on control panel 48 using 77 margin specifications 239 Material Safety Data Sheet MSDS 252 measurements of
268. y cannot they will receive at the highest supported resolution The document will be scanned as a halftone image which simulates shades of gray at up to 300 by 300 dpi This is the longest of the transmission times Documents with this resolution are not scanned before the fax number connects Faxes to a group faxes to be polled or delayed faxes cannot use this setting 3 Faxing 71 Inserting a pause while dialing YF You can insert pauses into a fax number you are dialing or programming to a one touch key speed dial code or group dial code Pauses are often needed when dialing internationally Press REDIAL PAUSE to enter a two second pause in your dialing sequence A comma appears on the control panel display indicating that the pause will occur at that point in the dialing sequence If you enter the pause at the end of a number you are programming into a one touch key speed dial code or group dial code the HP LaserJet 3100 product waits to dial this number until you enter another number This is also known as concatenated dialing Using special dialing symbols After enabling special dialing symbols you can use them when dialing a fax number or entering a fax number for a one touch key speed dial code or group dial code Note Before using special dialing symbols such as hook flash you must enable them See Enabling special dialing symbols in chapter 8 To use special dial symbols 1 When you reach t
269. you use a group dial code the HP LaserJet 3100 product sends the fax to every fax number in the group Each group member must have an assigned speed dial code or one touch key You use those speed dial codes or one touch keys to program the group dial code To print a list of which one touch keys and speed dial codes you have already programmed see Printing a one touch speed dial and group dial report in this chapter You can program up to 25 group dial codes Between speed dial codes and group dial codes there are 200 numbers that can be assigned in any order Speed dial or group dial codes using numbers 1 10 are also associated with the corresponding one touch key on the control panel The fax numbers associated with group dial codes are in addition to and totally separate from the 500 fax numbers that can be stored in the JetSuite software s PC Fax Phone Books 146 8 Managing Basic Features EN Hint Note EN Group dial codes can be more easily programmed from the software Programming the group dial codes from the software will not add numbers to or alter numbers in the PC Fax Phone Books See the online help for more information To program group dial codes 1 Assign a speed dial code to each fax number you want in this group See Programming one touch keys and speed dial codes in this chapter Press ENTER MENU Press gt once to display ENTER MENU ae and press Enter the number you
270. yption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software B Service and Support Information 257 Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item

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