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MessageManager End User Manual

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1. To save your Personal Information click the OK button The Message Manager is now ready to use To return to the configuration form without saving your personal details press the Cancel button Please note that the Message Manager server may refuse to log you in if you do not provide your personal information If you would like to modify your Personal Information later click the aq Personal info button in the lower right corner of the configuration form To logout you can use the Logout button see Figure 5 in the current section or by clicking the Logout link at the top right corner of the Massaging section if this feature is available Your balance QAR 674 000 Expires on 9 16 2014 Flash a R i me gD Figure 5 The Logout link Page 13 of 83 Message Manager End User Manual The Configuration form has the options that allow you to D a lf you Connect to the Phone Book database at startup The server Phone Book allows users in the organization to share their contacts using the database server available for the users of the Enterprise edition only Start Message Manager automatically on Windows start Most probably the Message Manager will become one of your main instruments so you may find the feature useful Local Phone Book is private for me only If you are using the MM in a big company environment where the central server contains the main Phone Book this option controls yo
2. This invokes the Server Distribution Lists window where you can select a Distribution List you need see Figure 46 Please note that to configure the recipients range you must select the Distribution List first Use this dialog to select Server Distribution List which recipients will recere your message Available lists Recipients range All from the selected list H Belarus Start from 1 I Count 1 i H eee i Irag i olga dl Selected list description _ Baghdad i DL10 z Mosul test28 1040 ggg i Kirkuk S Basra a Volunteers Recipients in selected list 0 Total recipients selected 0 Figure 46 Selecting a Distribution List lf you do not consider it necessary to send the message to all mobile numbers from the list you can select the Distribution list part option and set the Start from and Count values on the right of the window see Figure 47 Page 51 of 83 Message Manager End User Manual ee Server Distribution Lists Use this dialog to select Server Distribution List which recipients will recere your message Available lists Recipients range All from the selected list E Belarus Start from eee i irag Selected list description Baghdad EEE Iraq DL10 i Mosul Recipients in selected list 7 Total recipients selected T i Kirkuk i Basra i Volunteers Cx ewes Hoe Figure 47 Selecting a Distribution List Press the OK button and the D
3. An ODBC User data source stores information about how to connect to the indicated data provider A User data source ts only visible to you and can only be used on the current machine UF Cancel Apply Help Figure 58 Your new database source is present in the User Data Sources list for your OS IV 3 b Connecting to a database server When you are going to use the data sources defining connections to the database servers the Message Manager will requests the data from the database servers operating in your network for example Microsoft SQL Server ORACLE MySQL or virtually any other DB server out there For different types of database servers the parameters might be slightly different but normally they include the connection settings the database name and the username password In order to add new connections to your OS configuration you should click Start Control Panel Administrative Tools Data Sources ODBC and get the form shown in Figure 55 Press the Add button and you get the next step which is choosing a driver for your data source but this time you must pick SQL Server see Figure 59 Page 61 of 83 Message Manager End User Manual Create New Data Source f x Select a driver for which you want to set up a data source Microsott FoxPro WFF Orver dbf Microsoft ODBC tor Oracle Microsott Parados Oriwer db Microsott Paradox Treiber db Microsott Text Driver tst c
4. Coverage On rel 2 115 001 Paste T R55 Undo Font Text direction d Figure 13 Getting to the vCard interface Right click the text field and a context menu appears Choose Contact information vCard which brings you to the template shown in Figure 14 Fill in the three fields First Name Last Name Phone and your vCard is ready to be sent Besides just like with regular SMS messages you can save your vCard message for future use Defining the Originator and the Recipient for your vCard message is similar to the same operations for a regular SMS message Page 22 of 83 Message Manager End User Manual ESSAGE MANAGER ENTERPRISE EDITION Username SandipRay Your balance QAR 674 000 SMS MMS Expires on 9 48 2014 Originator Sandip Send To 97435665945 Latin text detected _ Flash Message with Contact Information VCARD First name Khalil Last name Adi Phone 97454565965 Characters 32of 1530allowed 1 msgs Speed Dial1 Speed Dial2 Speed Dial3 Speed Dial4 Speed Dial5 Coverage Send rel 2 115 001 l Clear Ix i al RSS Figure 14 The vCard interface However please be aware that vCards sent by SMS are guaranteed to be displayed correctly on Nokia and Sony Ericsson handsets Other handsets may have minor problems in displaying vCards or just may be unable to display them 3 Creating Bookmark URL Messages lf you want to distribute information about some URL boo
5. Figure 19 RSS information is ready to be sent as an SMS message HIS Creating MMS Messages Multimedia Messaging Service MMS is an easy way to send a multimedia message including pictures audio and video clips to mobile users You can send someone a picture of a person to meet him at the airport or show the way to drive to your office or share a promotional video clip with your potential customers MMS messages are also very suitable for birthday and anniversary congratulations The Message Manager allows you to create an MMS message of any complexity Virtually any media file can be included into your MMS message to make it more informative and persuasive The list of file formats which you can use in your MMS message includes but is not limited to the following Image bmp gif tif tiff ong jpoeg jog womp Audio mp3 wav amr mid au Video 3gp avi mpg mpeg mp4 wmv mov rm vob You can also enhance your MMS message with very up to date audio and video grabbed from your computer microphone or a web camera or an audio CD Technically an MMS message is a set of frames that are consequentially demonstrated on the recipient s phone display The number of the frames and the duration of each frame are set by the user Please confirm availability of this service from your Operator Page 28 of 83 Message Manager End User Manual A Please note that MMS is generally more ex
6. MESSAGE MANAGER Message Manager End User Manual Software Version 2 118 004 March 24 2015 Message Manager End User Manual Copyright Copyright 2001 2015 PowerMeMobile Co All rights reserved No part of this publication or any software included with it may be reproduced stored in a retrieval system or transmitted in any form or by any means including photocopying electronic mechanical recording or otherwise without the prior written permission of the copyright holder Trademarks and Registered Trademarks Products and product names mentioned in this document may be trademarks or registered trademarks of their respective owners Page 2 of 83 Message Manager End User Manual Message Manager End User Manual NOTE O oense EEE EE 5 POOUL TAS MaNGOS 5 About the Message Manage l cccsscccsecccsececeuceceuceceucecsuceceucecsueecsusessueessueessaeesseeeeas 5 DISCE gameee eee ete ete er on ie oer aaa eee a ee ee eee ee 6 I gt STIG Stile E E A NE 8 1 The Message Manager installation ccccccccsecccseeseeeceeecceeeseeeceueecseeseeeseeesaes 8 1 2 Launching the Message Manager the first tiMe cccsccecseceeeeeeseeeeseeeeseeeenees 8 1 3 Message Manager interface cccccccsscccseccsecceececsceseeecegeeceeeseueceueeseeseeeeseeeseas 8 l4 System Tay context MENU Sissies a a e a 10 l CO AN IIa EO erp R 12 Ms MESSAGING te sedresenceceutecttacuteacueit aan inetiaaaailuntabed
7. Your username and the number of units to pay for your messages to be sent are shown at the top of the Messaging form The cost of sending a message depends on the type of your message MMS messages are much more costly its length number of recipients and the destination GSM network s The Messaging form is your main workbench to compile and send messages both SMS and MMS types To choose the type select either SMS or MMS option button SMS MMS at the top of the form lf you want to get more detailed information about your balance click the link with the number of currency units user of prepaid customer as shown in Figure 6 and you will be directed to the Packages Available window where you can find all necessary data Instead of the number of currency units you may have the Packages link user of postpaid customer which also leads you to the Packages Available window Instead of your username you can have the Manage My Account link at the top left corner of the Messaging page see Figure 7 Page 15 of 83 Message Manager End User Manual 6 Ooredoo MessageManager Originator Phone Book send To Sent Figure 7 The Manage My Account link By following this link you can manage your account settings in the Message Manager Admin Interface this feature availability depends on your Operator settings III 1 Creating SMS Messages In the newest versions of the Message Manager you are able not on
8. 100 000 contacts in the Corporate and Enterprise Editions of the software Phone book search import export and editing tools are available in this section Sent All messages which you previously sent are kept here Search tools and message status enquiry are available in this section Inbox All messages which have been sent to you are kept here You can read them here reply to them if necessary and export the messages for external use Outbox In this section you can manage the rejected blacklisted and wrong coding messages not possible to send both from the PC and from the dedicated Mobile Users Page 9 of 83 Message Manager End User Manual e Configure This section tells the program how to connect and work The user credentials should also be defined in this section If something does not work properly check this section settings first e Coverage This button opens the list of GSM networks to which the Message Manager can send messages As for the bottom section its most important part is probably the Status bar because it displays program messages a feedback to you indicating last operation status or the message sending progress The bottom section also contains the net status indicator ce showing the result of the last Internet operation We wish you it always be green as this indicates normal Internet connection Red is a sign of trouble as you may guess Near the net status indicator you can sometimes see the prog
9. Originator lt AnYy gt Destination number lt Any gt Text contains Reset fiter Apply filter Figure 73 The History Filter form You can filter the messages using the criteria of Originator Destination number Text contains or any combination of them A If you search by the Destination number you have to enter the complete number not just part of it After adjusting the filter and pressing the Apply filter button you will see that the Apply Filter link is changed to the FILTERED Click to change link in the Sent window see Figure 74 Page 69 of 83 Message Manager End User Manual History for SandipRay Date time A2014 11 23 19 AM F From 4652 97435245892 Figure 74 After applying the Filter options Page 70 of 83 Message Manager End User Manual VI Handling and analyzing Inbox messages The Inbox feature lets you receive SMS and MMS messages directly to MM SMS and MMS messages are sent from regular mobile phones to a special shortcode provided by your Operator This feature can be used for establishing effective feedback with your current and potential clients Please note that the feature availability depends on the Operator settings When wyo first go to the Inbox section you see a page similar to Figure 75 v ESSAGE MANAGER ENTERPRISE EDITION iy Inbox for SandipRay Mark All as Read Mark Al as Un
10. and present the analysis results as vivid charts e Keep a flexible Phone Book provided with the nested groups of contacts birthday reminders advanced search and many other features and share your contact database with your enterprise server the Enterprise Edition only e Quickly define message recipient lists using both the Phone Book or manual input e Trace the outgoing messages history and monitor the delivery status of the messages sent from the PC or from the dedicated mobile phones Please note that availability of these features mentioned above depends on your Operator s settings and the software edition you are using Message Manager is just one of many software clients though probably the most powerful one In Messaging Platform software complex you can always choose clients most suitable for your business and personal needs The complete list of software clients for Messaging Platform software complex includes but is not limited to the following e Facebook Message Manager a web based application for Facebook e Firefox Message Manager a toolbar for Mozilla Firefox e Internet Explorer Message Manager a toolbar for Internet Explorer e Lotus Message Manager a plugin for Lotus Notes e Message Manager a standalone client software e MSN Bot Message Manager a plugin for Windows Live Messenger e Outlook Express Message Manager a plugin for MS Outlook Express e Outlook Message Manager a plugin for MS Outl
11. 0 ras Export AddressBook 83 Friends 0 l Replicate AddressBook HE Import Recipients List d 4E Export Recipients List d Figure 52 Synchronizing your Phone Book with the server As usual with synchronizing the later changes take preference over the earlier ones Please note that your Operator Admin can apply a limit on how many phone numbers from your Phone Book can be replicated If you get a corresponding notification you have to reduce the number of records in your Phone Book IV 3 Phone Book database connection Enterprise edition only The top level Enterprise edition of the Message Manager is equipped with an advanced function which makes the Phone Book capacity virtually unlimited lucky users of the Enterprise edition can place their contact database on the server of their company This feature also allows other users of the company to connect to the company server and share the database see Figure 53 The connection can be established either with database files MS Access or dBASE or databases like Microsoft SQL Server ORACLE MySQL The editions other than Enterprise do not show the corresponding feature active Page 57 of 83 Message Manager End User Manual 6 Ooredoo MessageManager 7N ESSAGE MANAC ENTERPRISE EDITION po Authentication Customer ID Username Password 1885 SandipRay pidii Messaging Pho Remember password ae Chang
12. 83 Message Manager End User Manual Here you can find the control elements buttons standard to most video players With their help you can play the whole fragment set the selection start and end play the selection and then cut the necessary section Then you are to specify the output video quality and picture resolution the default values are Average and Medium respectively After the processing is over it may take a while you can click the Apply button and the selection is inserted into your MMS message as shown in Figure 23 s g Multimedia Message Composer Background color White Duration 16 740 s c a Text Visual C Users Public Videos Sample Videos al fle sge 25 Mb JGP file sge 147 Kb gt Audio Figure 23 The video selection is inserted into your MMS message Please note that the duration of the video or audio to be included in your MMS message is limited depending on the Operator s and the Messaging Platform settings When grabbing media files you are advised to further convert them so that they are more Suitable for mobile communication To Delete the selected picture video or audio file press the x button To change the position of text and image within the frame please use the Pg and buttons You can see then how the e and Fx icons change their position on the gray area located to the right of the buttons Use the green lever on this form if you want to resize
13. However you can reduce the cost if you take advantage of the Squeeze and Siretch buttons Please be aware if your message is longer than 160 characters the following characters count double l am sending personalized and customized messages how is the number of characters counted The Message Manager counts the characters of the biggest entry in the personalization and customization data So don t forget to take into consideration the number of characters that will be imported using these features especially for bulk messages This way you will keep your message within the requested limit and reduce the cost If sent a message two days ago can access it edit and re send it now If you have not saved it see chapters about creating SMS and MMS messages it is gone Next time you feel the message can be useful in future save it You can delete it any time if it does not prove necessary When grabbing audio files am asked to choose between amr and aac formats What is the difference Both are lossy formats amr is noticeably smaller than aac but aac gives much better playback quality However not every mobile phone model supports the aac format Can use different signatures for different users Yes you can have several signatures or originators for your messages and you can choose them from the Originator drop down menu in the Messaging form Page 80 of 83 Message Manager End
14. Messaging window see Figure 28 Clear a Send I Ahlem Khalil Mohammad Faiza Leila Figure 28 Speed Dial Buttons with new labels in the Messaging Window Now you can send a composed message immediately by clicking the appropriate Speed Dial button Note that using a Speed Dial button you do not need to type the recipient s phone number in the Send To field every time you wish to send a message because the recipients number is already indicated in the Speed Dial configuration 11 6 b Managing promotion campaigns The Managed campaign option is actually a multi tool giving you all necessary instruments to launch a big promotion campaign The corresponding form see Figure 30 lets you define the period for your campaign and the time of the day when the recipients can get your message Page 36 of 83 Message Manager End User Manual To invoke the necessary form press the Managed campaign bution at the bottom see Figure 29 Speed Dial3 Speed Dial4 Speed Dial5 s Hopper photography Day in pictures 4 Send now Cy Managed campaign Figure 29 The Managed campaign button The resulting form see Figure 30 is comprised of several sections described from top to bottom The Message Manager analyses the GSM provider location and suggests the time zone Select the Daylight saving time option if this is applied in the Recipient s country Then you must indicate the d
15. User Manual Contact your Operator or Distributor to arrange the list of originators available for yOu I am sending deferred delivery messages to recipients in several countries how is the sending time defined Kindly note that the time zone shown in the deferred delivery window is the time zone of the first number in the list so just make sure to either arrange the numbers to your convenience or split them Troubleshooting cannot install the Manager Message I am trying to login to the Message Manager but I keep getting Program unable to log you in at the moment as it performs other operations am entering the correct password and am receiving my username or password is incorrect am getting an error message or my Message Manager is freezing when using it My internet connection was cut off or was too slow while sending messages and my messages are not shown in the Sent section I am getting the Message Manager is unable to send the message Username amp password should be supplied Message when trying to send messages You must log on with an administrative privileges account otherwise you cannot install the software Kindly wait for a few minutes before trying to login again and you will surely succeed to do SO Please make sure that Latin language is on and the Caps Lock key is off lf you face any trouble when using Message Manager right click the Message Manager
16. a rel 2 115 001 Gee ally stopped Android Wear watches go onsale VIDEO Highlights from Google s I O event Calta Connection has failed Figure 39 Dynamic search using the Contacts field You can also perform the advanced contact search by applying the filter Click the Filter link and the Phone Book Filter form then appears see Figure 40 Phone begins O contains Language al Name e begins O contains First name Last name Address Reset cance NoFiter Fitter Figure 40 The Phone Book Filter form Page 46 of 83 Message Manager End User Manual You can filter the phone book records using the criteria of phone number language name first and or last address as well as any combination of those Note that in the Phone and Name fields you must check the Begins or Contains option buttons Click the Eter button to apply the filter or the cance button to stop any search Press the select different ones button if you want to clean up the chosen criteria and Supposing you want to find all the contacts whose provider is QTel Qatar i e whose mobile numbers begin with 974 You enter the digits as shown in Figure 37 and press the Lv Eiter button Filter Phone begins contains gra Language Name begins contains First name Last name Address Reset cancei NoFiter Filter Figure 41 Contact sear
17. as the recipients phone numbers If the message is sent to more than one recipient the red arrows are available at the top corners to scroll between the recipients See Figure 9 lIl 1 g Checking the cost of the message To help you keep track of your expenses the E icon displays how many currency units are required for sending the current message see Figure 10 as an example Page 20 of 83 Message Manager End User Manual Information Figure 10 Preset Messages menu ll 1 h Creating and managing preset messages for future use lf you feel like you have just created a very good message worth to be saved for future use please click the icon see Figure 11 Preset message manager Add to category alowed 1 msgs J Speed Dial 5 B4 Figure 11 Preset Messages menu Here you can add the message to one of the categories Alternatively you can select a recent preset message or make the current message preset and add it to any category You can also select Preset message manager a more detailed option see Figure 12 pea Preset message manager A Category Sw Preset message text a Date updated General ieee Call me later please po 6 24 2014 5 35 11 PM Friends A See you next week Pa 6 24 2014 5 36 18 PM Colleagues Not today we ll do it on Monday Pl 624 014 5 36 45 PM Friends General Figure 12 Managing preset messages Here you can add new preset messages
18. balance Messaging SMS i MMS Expires on 9 18 2074 Logout a Originator sandi T Phone Book E a send To ree 97435685945 ght Sent i y Latin text detected Flash aii Message with BOOKMARK information i T j D Caption New bookmark F z Outbox md URL http url goes here z Characters Oof 1530 alowed 1 msgs Speed Diali Speed Dial2 Speed Dial3 Speed Dial4 Speed Dial5 Coverage i T 3 Clear Send rel 2 115 001 h Lv sena 7 E2355 message text Help aig Figure 16 The Bookmark URL template III A Creating a message from RSS feed RSS news service is rapidly becoming an indispensable tool of communication in our changing business environment To share RSS information with your partner or client can be very beneficial for companies and organizations so many Message Manager users asked this to be included in the software PowerMeMobile Co gladly delivered the feature in versions 2 14 001 or higher For detail how to set up the RSS news feed to your Message Manager please see Chapter RSS news feed in Outro To send a string of information as an SMS message right click the message text area select Insert Template then Insert from RSS feed as shown below on successive Figure 17 Figure 18 and Figure 19 Page 25 of 83 Message Manager End User Manual 0O0fF 000 SSAGE MAN ENTERPRIS E EDITION Username Sandi
19. c Replicate your Phone Book to the S Irvel ccssccccssseensnseenansessnsnenansees 57 IV 3 Phone Book database connection Enterprise edition only ccccceee 57 IV 3 CONNECTING tO A MATADASE MIC 0 cece orrena i 58 IV 3 b Connecting to a database SEIVEL cccccseccccseeccsseeescseeessueeesseeeesseeessneees 61 V Reviewing your Sent messages cccccccececeeeeseeeeeeeeseeeeaeeeseeesaeeeas 67 VI Handling and analyzing Inbox messages cceccsecceeeeeeeeeeeeseeeeeeees 71 VI 1 Analyzing Inbox messages for OPINION polls ccceccseecceeeeseeeseeeeeeeeneeeneees 72 VII Managing messages to be sent from the OutboOx ccceceeeeee scenes 75 VIIL Updating your Coverage MaP ccccccscesseecseeceeeteeeteeteeeeeeetaeeeas 77 CNG asta as arcsec tae cae ae cee acetate ates aeeedaccee aonataien 79 PoS ge i Coal os 6 pentane none Rtn ten nn on tan Sten te Onno een ee eee ee een eer 79 E GINOM GING FENCES NA AOO AAA A NOT 79 Frequently ASked QUCSTOINS merear a a 80 FrouDIESHOOING srta EER E tse a thee Salita Aarts 81 Page 4 of 83 Message Manager End User Manual Intro About this manual This manual is to conveniently assist you with how to install the software tune it to your business requirements and operate it conveniently and efficiently We organized the manual as a reference and a small study guide so that each chapter stands alone giving you quick and easy answer
20. for you into multi level groups and instantly deliver them at your disposal Here you can e Create edit and delete contacts e Create rename and delete groups and subgroups e Copy and move your contacts and subgroups from one group to another e Select multiple recipients for your messages You can also share the contact information with external sources e export it to the csv Comma Separated Values files and import new contacts from external databases The lower level Standard edition cannot boast such a capacity Their Phone Books hold 2000 contacts maximum which is enough for personal usage and maybe for a starting business The top level Enterprise edition can operate not only with the Local Phone Book stored on your computer but also access external databases like SQL or Oracle or Access files which makes its capacity virtually unlimited IV 1 Phone Book Management The Message Manager is equipped with advanced Phone Book see Figure 33 in which you can do practically anything necessary to efficiently organize your contacts and send messages In addition to groups the program has the Distribution Lists which you can use as temporary groups containing just the telephone numbers This can be handy for promotion message deliveries when the real names are just not available Page 39 of 83 Message Manager End User Manual 6 Ooredoo MessageManager ESSAGE MAN ENTERPRISE EDITION x Use this page to maintain
21. neither it bears any responsibility for losses or damages which a third party may incur as a result of the client using the application All personal and geographical names and other proper names as well as phone numbers used in this manual are completely fictitious any references to real persons or organizations are strictly accidental Page 7 of 83 Message Manager End User Manual l Getting started 1 The Message Manager installation The procedure is a standard one just like for any professionally developed Windows application Run the installation file Setup exe and follow the instructions from the screen Please remember that in order to use the Message Manager you must also perform Authentication and configure it see Chapter Il Configuration lf you are upgrading your Message Manager you do not have to uninstall the previous version Also the software product from PowerMeMobile takes complete care about your old contacts database and data files converting them for your new version The old database is also backed up to eliminate any risk of data loss and make you feel secure To install the Message Manager you must have Administrator privileges In A case your computer does not let you install the program switch to Administrator account or contact your system administrator I 2 Launching the Message Manager the first time When you launch the Message Manager by double clicking its icon on the Windows Desktop by
22. of several sections the Recipient s personal information the information about the Recipient s mobile phone Reminder facility and the Groups Supply the necessary information step by step First fill in the Recipient s personal information Prefix Mr Ms or Mrs First name Initial Page 41 of 83 Message Manager End User Manual e Last name e Nickname e Couniry use the drop down list to select it e State e City e Postcode e Address e Language currently Arabic or English e Email Not all the fields are obligatory here however we strongly suggest you put at least the first or last name otherwise there will be nothing to include into the database You can also change the way your contacts are presented onscreen with the help of last or first names or nicknames Then supply the mobile phone number and the country of the GSM operator e Country use the drop down list to select it e Phone number you can add two phone numbers As soon as you type the Recipient s phone number the Message Manager automatically provides the Recipient s local time see Figure 35 This information is taken from the Message Manager Coverage Database Mobile Primary phone number home W o7a 35675814 Secondary phone number office EE Recipient s local time 6 26 2014 4 44 34 PM Figure 35 The Recipient s local time in the Recipient Information form If you type the phone number that is not lis
23. recipient list are automatically displayed in the Send To field of the Messaging window If the number of your recipients for one message is around 50 000 or more D yes your Message Manager can handle it so big then the Message Manager Platform service sends the messages in portions Please note that there may be 3 5 min intervals between the portions IV 1 e How to search contacts A database without a proper search function is not a database but just a data heap The Phone Book is a database and you can find a contact if you remember at least some pieces of its fields You can perform search using the Contacts field see Figure 39 To find a contact just begin typing a name or a phone number in this field The Message Manager immediately displays the groups and subgroups with matching information indicating how many matching contacts there are in the group or subgroup Just click the group or subgroup and the name is shown in the field below the contact tree Page 45 of 83 Message Manager End User Manual SAGE MAN R EWNTERPRISE EDITION Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to look up Recipients for the message O fu Collapse All Expand All Filter 0 recipient s selected rag J Local contacts 2 Foon 3 83 Clients 0 Colleagues 2 4K Local list 0 Ali Adel Asad Abadi gt gt Pa E3 Coverage l zz
24. to adjust the fields Select the separator that gives you the best view of the data fields taken from the external database Space Tab Comma Semicolon Pipe Character Then select the title for each column the highlighted field in Figure 51 so that the Message Managercan place these data in the right field of the Recipient Information form see Figure 34 The Message Manager does its best to properly recognize the fields but anyway it cannot predict all the versatility of human inventiveness so it needs your valuable help Use the red arrow to move from column to column Choose Ignore this field from the list to stop importing this column If you are importing a Recipients List you can also choose Custom field for some of the columns if you are going to use the Insert Custom Tag option for writing messages in the Message Manager more information about this option is given in Chapter Ill 1 Creating SMS Messages Page 55 of 83 Message Manager End User Manual Import data In order to perform the import you will need to indicate which field column from the original data source should be mapped to which fields of the Ooredoo KiessageManager phone book To do so please click on the column in the list then select the type of data this column contains using the dropdown box below Press Import button when you are happy with your data mappings Separator character which is used to separate the fields Comma Firstna
25. your Phone book and to select recipients for your current message Messaging Contacts name or number to look up Recipients for the message a g Add Coll All Expand All Fitter nrananat ade k Phone Book SONAPSE AM Exp ana AN riker 0 recipient s selected E 4 amp Local contacts 5 Troe L 3 Clients 0 e ainiai acs Colleagues 4 BY Family 0 83 Friends 0 Asad Abadi Mustata Amir Nahas Hamida Configure Coverage rel 2 115 001 Geehrk pool fraud Celebrities call for drug law change Decision expected on housing action Queer J Help Processing recipient list 1 recipients done Figure 33 The Phone Book form In the Enterprise edition of the Message Manager there is the tree of contacts which divides all contacts into three categories Local contacts Server contacts and Local list The Local contacts and Local list are stored on your computer hard drive The main difference between them is that in the Local contacts you must indicate the recipient s First Last Name and Phone Number when the Local list can store only Phone Numbers it can be useful for promotion message deliveries when the real names are not available The Server contacts category is an external shared database SQL Oracle Access that is stored on the server it appears after activating the Phone Book database connection feature in the Configure section and it is available only in the Enterprise edition For more informat
26. 8 of 83 Message Manager End User Manual Sinai Source Administrator User DSN System DSN File DSN Drivers Tracing Connection Pooling About User Data Sources dBASE fle Microsoft dBase Diver dbf Excel file Microsoft Excel Driver xla MS Access database Microsoft Access Driver mdb Configure k An ODBC User data source stores information about how to connect to the indicated data provider A User data source is only visible to you ox Cancel Apply Help Figure 54 The ODBC Data Source Administrator window Press the Add button and you get the next step which is choosing a driver for your data source see Figure 55 Create New Data Source i x Select a driver for which you want to set up a data source vf Driver do Micrasott Access mdb Driver do Microsoft dBase dbf Driver do Microsoft Excell xls Driver do Microsoft Paradox db Driver para Microsott Visual FosPro Access Driver mdb Microsoft Access T reiber mdb Microsott dBase Driver dbf Microsott dBase YFP Driver dbA hdinracott AP a2a T raihar i ABI Tan a ee ee ee ee ia Back Cancel Figure 55 Choosing a driver for your data source After pressing the Finish button you can give your data source a name and describe it so that others would know what it is all about Figure 56 Page 59 of 83 Message Manager End User Manual
27. 83 Message Manager End User Manual You can also use the Speed Dial feature the same as for SMS sending see the first part of this chapter However unlike with SMS messages you need to type the Subject of the message in corresponding field above the message box but it is not necessarily To begin composing an MMS message please click the button or just click the message area the film looking one to open the Multimedia Message Composer form see Figure 21 cet Multimedia Message Composer Background color L WS Duration 20 000 sec Pg E A Text lal AX visual LENES Audio AA 9 a Total 321 bytes Figure 21 The Multimedia Message Composer form and the first button to press 11 5 b Compiling MMS messages pP a e change background color by choosing the desired one from the color drop down list it appears after clicking the arrow To start compiling an MMS message press the button Now you can e set duration for each frame The default value is set to 20 seconds but you can change it according to your needs The only real limit is the MMS message size which is 1000 Kb e insert text by typing it in the Text area or you can click the Fx button to insert the text from the existing txt file You can change the text direction by clicking the sy Icon Page 30 of 83 Message Manager End User Manual e add pictures and video files by pressing the E uton or by dragging
28. Dial buttons ccccsseeeeeesseeeeeeneeessaneeesens 36 lll 6 b Managing promotion campaigns 1c scccceeccseecsueecneesauessueesauessuessusesanesaes 36 lll 6 c Defining the period of the Message Validity ccsccccseeenseeecneeseesenaeees 38 IV Managing your contacts with the Phone Book cccceccseeeeeeeeeeees 39 Vis Phone BOOK Management ccticrinGoiniattotenetsebvien ia a TET TA O E eE 39 IV 1 a How to create a new contact ccccccsceccseccseecnsusccusccsucnsusesusensesssussaeseses 41 IV 1 b How to import a vCard into your Phone BOOK ccsscccnsseeccsnseenaneenaneees 43 IV 1 c Shared and private Phone BOOKS ccsccccsseccsseecsneecnssecseeecnseecnsusensesenees 43 IV 1 d Selecting recipients for MOSSAGES c ccccssssccensesesensenesecnneseensnsesenseneees 44 IVO HOWTO SONCA COMLAGIS saria o EE AATE E TAES 45 IV 1 f How to organize and share your contacts 1ccccseeecseeecseeenseessesesaneeees 48 IV 1 g HOw to organize groups and SUDQIOUPGS cccccccseecseeccneeecneeseeesneesnaes 49 Page 3 of 83 Message Manager End User Manual Wet MOISTHIDUUOR PASS oes ocstco tite e Manatee Nino hatGeeatatieanienenne 50 N2 Advanced OOS reise ers ce sere petra e ar Geek Gate E 52 lV 2 a Export Phone Book Recipient LISt ccccccsssscsssscnssscnsescneusenensenusenens 53 IV 2 0 Import Phone Book Recipients LISt ccscccseccseeceecsesenseesaeessnseneesaes 54 IV 2
29. ODBC Microsoft Access Setup 2 x Data Source Hame Bulk buyers OK Description Database Database Create Repair Compact Sistem Database i None C Database System Database Contacts of wholesalers Cancel Help Advanced itet Options gt Figure 56 Your database connection description Here you can manage your database link i e select it if it is the first time create it repair or compact it Select is our choice now which brings us to the Database selection form see Figure 57 Select Database xX Database Mame Access DB Contacts mdb Directories 2 40 Cancel MS 4ccess DE Contact oe zy 0 Ga ol __ Hee 1 oslisters Bj aei Cok j Exclusive List Files of Type Drives Access Databases rm E z 10 10 0 1 vete Network Figure 57 Database selection After you press the OK button the form similar to Figure 54 returns but now your newly created User Data Sources are present in the list See Figure 58 Page 60 of 83 Message Manager End User Manual ODBC Data Source Administrator q 7 x User DSN System DSN File DSN Drivers Tracing Connection Pooling About User Data Sources Add Bulk buwers Microsoft Access Driver mdb dBASE file Microgott dBase Driver dbf Remove Excel file Microgott Excel Driver sls MS Access database Microsoft Access Driver mdb
30. Read Messaging SA a E a i Ae A OT A 712014 11 46 22 AM 71 2014 11 46 34 AM 97435685945 4651 a Fi4 2014 17 45 50 AM 7 91 2014 11 46 26 AM 97435655996 4651 Phone Book Current Message No TE Receire New Messages Outbox ES Inbox Options g Reply Ea Analyze NS at Add Sender to Phonebook e Forward Coverage rel 2 111 001 RSS 1 message s were fetched from server Configure cit Export Selected Figure 75 Inbox message list You may want to click Inbox Options for the beginning which brings you to a pretty self explanatory form see Figure 76 Page 71 of 83 Message Manager End User Manual Inbox Options w Check incoming messages automatically every Po Minutes T Remove messages from server after receiving Remove messages from server as they are deleted in the Message Manager Retrieve complete message text content cancel Apply Figure 76 The Inbox Options window Here you can e Define how often your incoming messages are to be checked If you leave the box unchecked you have to click the Receive New Messages button every time you want to see the updated list e Specify whether you want your incoming messages to be removed from the Operator server after they are received or after they are deleted in your MM e You can also choose to retrieve complete text content of the messages but it may mean a lot of unnecessary Internet traffic expenditures It is
31. SandipRay Your balance QAR 674 000 ia oy cu Th MIR Eroen ne i __ Messaging J 5M3 te MMS Expires on 9 48 2044 Originator Sandip Send To 97435605945 Phone Book subject Save the natu rel Configure Speed Diali Speed Dial Speed Dial3 Speed Dial4 Speed Dial5 rel 2 115 004 Gestures Bouncing beneath Blaenau In pictures Refugee stories Week in pictures 14 20 June 201 4 Successtully connected to RSS feed 1 Coverage X Clear a Send Figure 26 Sending completed MMS message 7 You can also include multimedia files directly from your PC into your MMS message if you right click the file and choose the Send by MMS option Please note that with some Operators the cost of your MMS message can depend on its size and your Operator can charge your MMS message in ranges For example the first 50 Kb of your MMS message cost 0 05 currency units per Kb then every Kb added costs 0 10 currency units 11 6 Sending SMS or MMS Messages The Message Manager gives you several convenient choices for sending SMS MMS messages to their recipients through the Send Speed Dial and Managed campaign buttons Clicking the Send button is an ordinary way of sending messages The Speed Dial and Managed campaign buttons are more advanced features If the number of your recipients for one message is around 30 000 or more D yes your Message Manager can handle it so big then the Message Manager Platf
32. abase On the other hand it is also a highly personalizable instrument because in addition to the shared one every user can create and maintain their own Phone Book You can create your own Phone Book by selecting the Local Phone Book is private for me only box in the Configure window see Figure 36 Other options Start Ooredoo MM automatically on Windows start Database utils w Local Phonebook is private for me only P Check for updates E Proxy settings o Personal info Figure 36 Making Local Phone Book private Please remember that this feature just like a number of others depends on the settings controlled by your System Administrator Page 43 of 83 Message Manager End User Manual IV 1 d Selecting recipients for messages You can choose any of your contacts to become a Recipient of the message see Figure 37 6 Ooredoo MessageManager SSAGE MA NAG ENTERPRISE EDITION Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to look up Recipients for the message New Fad Colapse All Expand All Filter 1 recipient s selected a i Local contacts 3 a Tools Abadi Asad lt 97439611196 gt 85 Clients 0 A EB Colleagues 2 Phone Book E3 Family 0 83 Friends 0 Ali Adel Asad Abadi Coverage rel 2 115 001 Eho message text Figure 37 The List of Contacts When you se
33. and dropping the file into the frame supported file formats bmp gif tif tiff png jpeg jog wbmp for images and 3gp avi mpg mpeg mp4 wmv mov rm vob for video files e add audio with the help of the button or by dragging and dropping the file into the frame supported file formats mp3 wav amr mid au To clear the text audio image or video fields use the icon on the right lf for your MMS message you need to grab video from your web camera or a DVD disc or include a screenshot press the FS button The 8 button does the same for audio media lf you press the FS button the state of art Video Splitter appears see Figure 22 where you must select the DVD disk as the source and then choose the necessary video fragment Video Splitter This window allows you to preview selected video file mark and cut a fragment you want to be used at current MMS frame and choose its quality and picture size Select start and end positions of desired video fragment by slider or enter them manually and press Cut selected fragment button Selection start 00 00 00 000 Selection end 00 00 00 000 Total length 30 093 seconds Selection length 0 000 seconds Please select 0 2 120 seconds Output video quality Average optimal file size Y Output picture resolution pixels Medium 176 x 144 cancei Apply Figure 22 Processing a video fragment from a DVD disk Page 31 of
34. atantienuececeesuenenteutnehenecut 15 Mtg Creatng SMS INICSSAG CS cies sect sce setae ise se aan rent oad a 16 Maa DGNAING ANG OOMAIOl aeea Eia ETRE ETETE AT TTA eee 16 lll 1 b Defining the Recipient ccccccccccsecneeeccuscssscnsusccuscssucnsusssusensussesenenssees 16 HTC DEMNI MELanguIgE sore E E E 17 lll 1 d Defining the Type of the SMS cccccccccccseeccceeeccseecssseeesseeeesseeeessneeesanees 17 lll 1 e Customizing the Text of the Message 1 ccccseeccsesecesesecsesessnsnesanaees 17 HI FFOVICWING Me Message rrean dar Gia Gai lei cae aa eee Coun Daud 20 lll 1 g Checking the Cost Of the message ccccsseescnsseccnseecennseenenessseneensanees 20 1 1 4 Creating and managing preset messages for future USE 1cccceeeee 21 H1 2 Creating voard M SSQGES ccccceeccccseceeceeeeeeeeeesseeeeceeseesseseeseaeeesaeeesaneeeeas 22 II 3 Creating Bookmark URL Messages cceeceeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeaeeeeeeaes 23 Il 4 Creating a message from RSS feed ccecccseececeeseeceeeeeseeseeseseeesseseensaeees 25 IS GrEAING MMS MESSAGES seach ea acta te dle tate a tated ote ale ae tnt en toe 28 H 5 a Getting to the MMS COMPOSED s1ccccseeccsseecccseeessaeeessueeessueeesseessaness 29 MSD SGOMMBHIAG MMS MESSAGE Sieta aa lal E E 30 II 6 Sending SMS or MMS Messages ccccceeceeseeeeeseeeeeseeeeceeeeeseeeesseeeesaaeees 35 lll 6 a Saving your time with Speed
35. ate and time of the delivery through the built in Calendar and the Time controls Please note that your Operator can foresee some periods when correct sending of your messages may be problematic due to heavy traffic In this case such periods are highlighted bright red for complete block out and light red for partial block out There can be more features available depending on your Operator settings e Restrict message delivery to a certain period of the day which helps for instance not bother the recipient in working hours e Set date and time when your campaign need to be finished e Receive notification when the campaign is completed via Email or SMS The message planned for deferred delivery for your campaign is placed on the queue in the Message Manager server and then delivered at the time set Managed campaign Use this dialog to efficiently manage a mass recipient promotion campaign by setting exact times to start and finish and by defining when your message is to be sent during the day Please mind the time zone differences Your message is to be delivered to 97435685945 Time zone settings Restrict message delivery to the following period of the day We have suggested Time Zone information for you below based on the first From 03 49 PM To 03 49 PM recipient s phone number Campaign expires on Date 06 26 201 Time 03 49 PM Timezone GMT 3 ka Daylight saving time LI dis aa Note t
36. because the main way to organize your contacts is the context menu Open it by right clicking the selected contact see Figure 43 Page 48 of 83 Message Manager End User Manual Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to look up Recipients for the message New Add Collapse All Expand All Filter 0 recipient s selected E Eik Local contacts 3 is ce Clients 0 H Show recursively BQ Fi a Add subgroup Ali Adel Add contact Asad Abadi Copy group E w Move contacts a Move group Es al af Rename group a qe Delete group 1 pas Figure 43 The Contacts Context Menu Using this menu you can choose one of the following commands lf you need to make changes to several contacts at once please select contacts right click them and use the context menu To select several contacts press CTRL and click necessary contacts If the contacts are consecutive select the first item hold the Shift Add contact by copying create a contact on the basis of the existing contact As soon as you choose this command the Recipient Information window is shown It is now a new separate record in the database but its fields are already filled in with the information related to the selected contact Make the required changes to this information and save it as another contact Copy contact copy the
37. ch with the help of Filter function As soon as you press the Filter button the main Phone Book window opens automatically Now in the contact tree area you can see how many contacts in the groups and subgroups correspond to the chosen criteria see Figure 42 and the Filter link is replaced with the red Filtered one If you want to see the contacts themselves click the lowest level subgroup where the contacts have been found Page 47 of 83 Message Manager End User Manual Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to look up Recipients for the message New gadd Colapse All Expand All Filtered 0 recipient s selected Eli Local contacts Tools f 3 Clients 0 BrE Family 0 iE Friends 0 fy Local list 0 Ali Adel Asad Abadi 3 n gt gt lt Figure 42 Showing the results of contact search within the groups with the help of the Filter option Click the red Filtered link in order to the return to the Phone Book Filter dialog lf you decide to use the Reset button again after the search is done please note that new criteria applied produce a completely new search results If you want to return to the normal Phone Book form with all the contacts shown click the Mo Filter button IV 1 f How to organize and share your contacts Here you can fully practice your right click skills
38. choosing the Message Manager shortcut from the Windows Start menu or from the taskbar or by running it after installation completion icon display place depends on what you chose during the installation process the first thing you see is the main window of the Message Manager The Message Manager Icon also appears in the System Tray To hide the Message Manager click the X button in the top right corner of the Window Title Note that by pressing the X button you do not actually quit the program but just minimize the Message Manager main window A The Message Manager displays its icon in the System Tray ONLY not in the Windows Taskbar To restore the program full view please double click the icon in the System Tray located near your Windows system clock To close the Message Manager completely please use the System Tray context menu see Chapter 4 System tray context menu which is evoked by right clicking In case you need to uninstall the program evoke the standard uninstalling procedure through Start gt Control Panel gt Programs and Features gt Uninstall or change a program Please keep a copy of your installation file in a secure place in order to reinstall the Message Manager when you need it again 3 Message Manager interface For your convenience all windows of the Message Manager application are uniform in their structure Every window contains 4 sections see Figure 1 the toolbar left side the main s
39. current contact to another group or subgroup D Please remember that with Copy contact option the program creates a separate entry with a different unique key Move contact move the contact to another group or subgroup Edit contact modify the details of the existing contact Delete contact remove the currently selected contact from the Phone Book Send contact as vCard this is one of the advanced features of newer MM versions You can quickly share your contacts sending them in the widest accepted vCard format vcf suitable for exchanging contact information However only Nokia and Sony Ericsson mobile phones are guaranteed to display vCard messages correctly other brands may lose all or part of the information key pressed and then press the Up or Down Arrow key Contacts in the Phone Book can be organized into multi level groups and subgroups The following groups are created automatically when you install the Message Manager IV 1 g How to organize groups and subgroups Page 49 of 83 Message Manager End User Manual Clients Colleagues Family and Friends You can delete these groups create new ones and apply many other operations to your groups All these operations are performed through the context menu To open it simply right click the name of the Group or the Subgroup see Figure 44 Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to loo
40. d drive correspondingly Then you can edit it later or send to another recipient If you save your message to the disk you d better remember the path for the file but if you lost it you can search the file by its extension mms The multimedia components in your MMS message are NOT contained in A the mms file Visuals and audio files are stored separately and the MMS Page 33 of 83 Message Manager End User Manual message has just the links to them If you delete or relocate the files the corresponding frames turn PLAIN TEXT ONLY To edit or resend the existing MMS Message click i button choose the message you would like to edit and make the changes If you want to delete the created frame click the pal l ICON When the MMS message is complete you can send it immediately save it to be sent later or edit it See Figure 25 Background color white Duration 16 740 sec Text Save the nature http save the nature blogspot com Save the natu rel re http save the nature blogspot com x A EJ Visual C Wsers Public Videos sample Videos Original fle sze 25 Mb 2GP file sre 147 Kb Audio Dja To send the MMS message immediately please click the L a button to return to the Message Manager Messaging form and then click the Send button see Figure 26 Page 34 of 83 Message Manager End User Manual 3 Qoredoo MessageManager ESSAGE MANA ENTERPRISE EDITION Lf Username
41. e 82 This information is used to validate the destination phone number and to compute the cost of sending the message It is not possible to send messages to the networks that are not listed in the Coverage database cee Ooredoo MessageManager Messaging ESSAGE MAN ENTERPRISE EDITION Coverage area information Country lookup Operator lookup Country Code Network ime one SMS Cost MMS Cost Phone Book Afghanistan 1 600 GAR 000 QAR Albania oo GoM 1 1 600 CL4R 2 000 QAR Algeria Goh 4 1 600 QAR 2 000 QAR Andorra f6 Goh 4 1 600 QAR 2 000 QAR Angola Goh 1 600 GL4R 2 000 QAR Argentina GoM 1 600 QAR 2 000 QAR Armenia 3 Goh 4 1 600 QAR 2 000 QAR Aruba g Gohl 1 600 Q L4AR 2 000 QAR Ascension i Goh 1 600 QAR 2 000 QAR Outbox Configu re os Australia 5 GSM 1 1 800 QAR 2 000 OAR Australian External 16 2 GSM 1 1 600 QAR 2 000 QAR Austria GSM 1 1 800 QAR 2 000 OAR Azerbaijan g GSM 1 1 800 QAR 2 000 OAR Bahrain OF GSM 1 800 QAR 2 000 QAR k Coverage g Dangladesh 630 GSM 1 800 QAR 2 000 QAR rel 211100 RSS 0 out of 2 message s were sent Figure 82 The Coverage Area Information table This table displays the list of countries covered by GSM operators available for you according to the settings of your operator and according to the packages you have bought to pay for the Message Manager service The Coverage Area Information is represented by the following fields Country the name o
42. e Forward Figure 77 The Analyze button You are then prompted to specify the period for analysis in Figure 78 This Report Wizard guides you through the process of getting a full report on the SMS messages recenved within the period specified The SMS messages are grouped by the text contained and the final report can be presented as a graph or as a list with percentages Please specify the period for reporting Period From Date jovrov2014 P Time 11 51 06 AM To Date 07 01 2014 al Time 11 51 06 AM Back cancel Figure 78 The Inbox analysis and statistics window After the period is set you can choose whether to ignore the letter case or not After that you are to select the report type and chart type if appropriate See Figure 79 Page 73 of 83 Message Manager End User Manual Inbox analysis and stats This Report Wizard guides you through the process of getting a full report on the SMS messages recenved within the period specified The SMS messages are A grouped by the text contained and the final report can be presented as a graph or as a list with percentages Please select the report type Text report can be exported to other formats later O Chart report E am a EE Horizontal Area B Horizontal Bar Back Finish Cancel Figure 79 Selecting a report type Alternatively you can get the text report which can be later exported
43. e Password Ba Logout Phone book database connection Connect to the Phonebook database at startup not connected Data source DB Username DB Password dBASE Files Excel Files Ws Access Database Visio Database Samples w Start Ooredoo MM automatically on Windows start w el Connect now Database utils Cont Local PhoneBook is private for me only i Configure f Check for updates R Proxy settings Personal info Coverage rel 2 115 001 Problems Contact Us eSikrising message text J Help Connection has failed Figure 53 The Phone book database connection feature is active IV 3 a Connecting to a database file In order to connect to a file database on your server you should first specify the Data source type which can be an MS Access database or a dBASE file or other see the drop down list in Figure 53 Please note that Data Sources available on your particular computer hence for your Message Manager depend on your OS configuration You may need to configure additional data sources for your needs in your system Control Panel Start Control Panel Administrative Tools Data Sources For example you may want to install additional database client drivers to access third party databases such as MS Access or MySQL After you perform Start Control Panel Administrative Tools Data Sources ODBC operation you get the tabbed window shown in Figure 54 Page 5
44. e different number in the Balance field If you want to see the content press the Play button on the right To find out the status of the message select the message and click the Inquire Delivery Status button and then choose one of the two forms of status enquiry simple and detailed one see Figure 69 Actions Send messageAgain F Inquire Deliwery Status F Inquire Delivery Status 7 Inquire Delivery Details Figure 69 The Inquire Delivery Status menu Page 67 of 83 Message Manager End User Manual The simple status enquiry provides statistical information about the general number of successfully delivered messages the number of delivery failures and the number of pending messages Thus in Figure 69 we press the Inquire Delivery Status and the Message Manager shows Status 2 Delivered See Figure 70 Status Actions A Send message Again F Inquire Deliwery Status Figure 70 The Status field The detailed enquiry allows you to find out the exact delivery status for every recipient of the message by selecting the Inquire Delivery Details option see Figure 71 Please note that this option is available only for messages sent to multiple recipients Delivery Status Details ee Delivery status El Delivered 2 h 97435245893 i 97435245896 Exportto file Figure 71 The Delivery Status Details window You can send this report to the external file by pr
45. ection center the Operator s banner section top and the status bar bottom of the form Page 8 of 83 Message Manager End User Manual cee Ooredoo MessageManager Messaging ESSAGE MANAC ENTERPRISE EDITION Jzername SandipRay Your balance QAR 674 000 SMS MMS Expires on 9 48 2074 Originator Phone Book Send To Characters Oof 1530 allowed 1 msgs Speed Dial1 Speed Dial Speed Dial3 Speed Dial4 Speed Dial5 clear 4 Send ML ccesstully ae to RSS feed 1 Figure 1 The full view of the Message Manager and its 4 sections The main section view depends on what button from the toolbar is pressed see for example Figure 3 Please be aware that the Your balance link is present only if you are a user of a postpaid customer with prepaid packages But if you are a user of a postpaid customer with deferred packages your balance is not shown The toolbar is the control panel of the program and is located on the left side of the main window The buttons are used to switch between the Message Manager interface pages which are shown in the center a kind of a work bench of the software Messaging This button opens the main messaging page which allows you to create or modify your SMS MMS messages set the recipients define message templates calculate message cost etc Phone Book The Message Manager provides a sophisticated phone book facility enabling users to handle up to 2
46. ection Jl Insert Time a Figure 8 The Message Context Menu Insert Smiley This tool provides a set of the so called emoticons which can add life to your message text especially with younger audience To insert a smiley please right click the text choose Insert Smiley and then pick the smiley you like Do not use them too much in your business communication some serious people still find them too ambiguous Personalization Features This option allows you to create and then personalize your message by inserting recipient s name initials prefix title etc into the uniform message text as variables This is a valuable tool for efficient mass messaging which will not look mass and impersonal For example you want to send the birthday wishes to two recipients Mr Smith and Ms Ross Firstly define the recipients phone numbers in the Send To field you can type them directly into this field or choose them from the Phone Book Then write a message Happy birthday Many happy returns of the day Place the cursor where you want to insert the names after the word birthday in our example Use the Personalization Feature in the Message context menu and choose Insert Recipient s Full Name with Title The Message Manager then inserts the individual recipient names and titles into the message text automatically Now click the Message Preview icon the lowest on the right You will see the following two message
47. ed in the recipient s Inbox Flash SMS messages can also be used for delivering promotional materials lil 1 e Customizing the Text of the Message lf you are a lucky user of the Corporate or Enterprise Edition and you want your message look lively and personal you can use the Message context menu evoked by right clicking in the message text area see Figure 8 If your version is Standard you do not have this feature In this case please consider investing in the upgrade because good messages may mean good customer relations and good customer relations may mean good profit Page 17 of 83 Message Manager End User Manual 8 Ooredoo MessageManager 7 Phone Book Sent Inbox t F Outbox Coverage rel 2 115 004 Advertising message text Undo Insert Your name Messaging ESSAGE M RPRISE EDITION Manage hy Account Your balance QAR 674 000 SMS MMS Expires on 9 8 2014 Logout Originator Sandip inal Send To 97434585962 git oF H Latin text detected T Flash Call me later please E Insert Smiley e ey Personalization Features Insert Recipients Prefix Title S Insert custom tag Insert Recipient s First Name Ga Insert Template Insert Recipient s Middle Initial Cut Insert Recipients Last Name Speed Diald 3 e a em Copy Insert Recipients Shot Name First Last Faste inset Recipients Full Name with Title Insert Date Font d Text dir
48. edit and delete them The preset messages can also be sorted alphabetically by category or by date If you click Categories you get a form for managing categories Page 21 of 83 Message Manager End User Manual The description of the Send Speed Dial and Managed campaign features is given in Chapter III 6 Sending SMS or MMS Messages II 2 Creating vCard Messages Business workflow often needs quick exchange of personal contact information To make this exchange a snap the Message Manager has a useful feature enabling you to work with vCards vCard is a file format standard for personal data interchange specifically electronic business cards They can contain name and address information phone numbers and other relevant information vCards are usually limited to e mail messaging but the Message Manager expands your communication possibilities You can send a vCard through the Message Manager when composing your SMS message in the Messaging Form see Figure 13 6 Ooredoo MessageManager ESSAGE MAN ENTERPRISE EDITION L Username SandipRay Your balance QAR 674 000 Messaging j 2 SMS i MMS Expires on 9 48 2014 Logout Originator Sandi Phone Book E a Send To ip 97435685945 Sent pr H Flash Inbox a Insert Smiley z T r Outbox Be Personalization Features F zy U 4 i 2 Se Insert custom tag ae o B Configure GL Insert Template ee am Cut G9
49. essing the Export to file button Click the OK button to close this window Export to file To export delivery status details please click the 71 lf the message was not delivered or you have any other reason to resend the message it is easy to do it To resend the message select it and click the Send message again button Then you will be directed to the Messaging form button shown in Figure You can get Account Statement information from this form by clicking the Request Account Statement button The web browser then opens and your Account Statement page is loaded see Figure 72 You can find out your current balance the history of Page 68 of 83 Message Manager End User Manual Account refills and Account activity You can also refill your account here To do it click the Refill your Account link and follow the instructions ADMIN INTERFACE PAILESSAGEMANAGER Account statement 7 1 2014 2 56 54 PM Customer ID 1885 Customer Name Tatiana Datskevich Username SandipRay Current Balance 653 300 SMS 0 000 MMS Parameters Date From 06 01 2014 El To 07 01 2014 Fa Report type Search Export file type csv Oxs Oppr O RTF Export report Figure 72 The Account Statement window lf you have to find a particular message you can do it with the help of the Apply filter link in the upper right corner of the form and open the History filter form see Figure 78 History Filter
50. ev Microsott Text Treiber tat cey Microsott Visual FoxPro Driver Microsoft Visual FoxPro T reiber SOL Server j be R 4 Back Cancel Figure 59 Choosing SQL Server driver The next step brings you to the form different from Figure 56 see Figure 60 Create a New Data Source to SOL Server i x This wizard will help you create an ODBC data source that you can use to connect to SQL Server ae What name do vou want to use to refer to the data source Hame Fetail buyers How do vou want to describe the data source Description Target audience for promotion materials Which SOL Server do you want to connect to aTa i a Trl a pe ape T ET Server Nest gt Cancel Help Figure 60 SQL server connection settings As a rule your Windows OS can find the available servers by itself and all you have to do is to choose from the list and press Next coming to Figure 61 Check the SQL Server authentication option button as you are going to work with a remote computer and provide the Login ID and Password Please contact your network Administrator for this information Page 62 of 83 Message Manager End User Manual Create a New Data Source to SOL Server l x How should SQL Server vernty the authenticity of the login ID C With Windows NT authentication using the network login ID With SQL Server authentication using a login ID and password entered by the user i
51. f Send Figure 31 The Message Validity button Please note that the Message Validity feature may be unavailable in some configurations mn After pressing the corresponding button you are directed to the Message Validity Period window where you can type the integer number of hours or choose it from the drop down list see Figure 32 Message Validity Period Please specify the default validity period of your messages The validity period determines how long the message should be retried if it is not sent immediately because the recipient handset is out of reach or unable to accept the messages Default validity period 48 3 Cancel Apply Figure 32 The Message Validity form After specifying the validity period of your message click the Apply button The default message validity period is set to 48 hours Please note that the maximum validity period cannot exceed 72 hours The periods are configured by the Operator J Page 38 of 83 Message Manager End User Manual IV Managing your contacts with the Phone Book Real close friends should be a few chosen Colleagues and business partners should be as many as necessary for the business Customers should be as many as possible maybe about two million or so Being an instrument for business communication the Message Manager Corporate and Enterprise editions can store up to 2 100 000 extended contacts in its Phone Book conveniently organize them
52. f the country the Network is operating in Code the phone code of the country Network the name of the GSM operator which provides the service in the country Note that you can send messages only to those operators that are listed in the Message Manager Coverage Database TimeZone Difference in hours between the local time in this Network country and the Greenwich Mean Time GMT In some countries there are several time zones Minimum and maximum GMT difference values are indicated in these cases separated by comma For example USA setting have a GMT Difference of 8 10 SMS Cost indicates whether the Network supports SMS If it does the price of SMS is also shown Page 77 of 83 Message Manager End User Manual e MMS Cost indicates whether the Network supports MMS If it does the price of MMS is also shown You can perform search using the criteria of Country lookup Operator lookup or both Please type the name of the Country or Operator Network in the relevant search box You do not have to use wildcard characters like or as the Coverage list automatically jumps to display all the search terms which contain the string of the symbols you typed not necessarily in the beginning of the word Please confirm availability of this service from your Operator Page 78 of 83 Message Manager End User Manual Outro RSS news feed While RSS service is not directly related to immediate functions of the Me
53. gment of the message text Copy it to the clipboard Paste it from the clipboard and Undo any Page 19 of 83 Message Manager End User Manual operation performed on your message text You may also change the text Font and its Direction by selecting the corresponding options Right under the message text field you can also see how many characters are in the current message how many characters are allowed for one SMS and how many messages are necessary for sending the text you have composed D A standard SMS can contain up to 160 characters if you use basic Latin letters and numbers and punctuation a good example is the English language set If you use Arabic characters or any other additional code table symbols the number is reduced to 70 However the Message Manager is capable of splitting a longer message and send it as several consecutive SMS messages Ill 1 f Previewing the Message To preview the created message please click S icon The SMS Message Text Preview shows the message exactly as it appears on the recipient s phone display This tool is especially useful to check the messages which employ the Personalization features see Figure 9 SMS Messa ge text preview Recipient 27 of 3 97435245892 ie can meet on Monday COGOOOO Figure 9 The SMS Message Text Preview page Knowing how busy you may be the Message Manager again reminds you about how many recipients you chose for the current message as well
54. he import if this option is relevant to the data fields you have If you have a file with 10 000 clients for example listed in it and you want to deliver a message to only a part of people from this list you can use one of the two options Import only the first X valid records or Import only random X records The only difference in import of the Phone Book and the Recipients List is that A while importing the second one you have the Check for duplicates while importing slower option instead of Import data into Local list contact name can be ignored The procedure of importing Phone Book Recipients List from other types of files is just as easy as importing from csv file Page 56 of 83 Message Manager End User Manual IV 2 c Replicate your Phone Book to the Server lf you want to synchronize the Phone Book changes in your computer and on the server you must use the Replicate Address Book option in the Tools menu see Figure 52 The functionality is available only if Local Phone Book is private for me only is selected see Chapter Il Configuration for more details Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to look up Recipients for the message le New J L Add j Colapse All Expand All Filter 0 recipient s selected Elk Local contacts 3 too a N l 4 Import AddressBook 83 Colleagues 2 E3 Family
55. he campaign expires on the date time above even if the server cannot send the message to some of your recipients Using i 7 7 _ Notify me when the campaign is completed via email or sms to Settings above C 3 Local time Send notification via SMS GMT 6 26 2014 12 49 PM O Send notification via email Starting your campaign Note there can be up to five minute delay during busy times Date 06 26 2014 fF Time 03 49 PM 3 Cancel J 4 Send Figure 30 Defining your Managed campaign Page 37 of 83 Message Manager End User Manual lf you try to specify your delivery time within the blocked periods you get a warning notification so you are advised to set the delivery time outside the blocked periods Press the Send button to send the message and close the Managed campaign window lII 6 c Defining the period of the Message Validity Internet connection is not perfect at least not yet hence there may be problems with sending your messages In this case the Messaging Platform the whole software complex of which the Message Manager is a component makes several attempts to send your message with certain frequency If you think that your message validity is limited in time you can define in the Message Manager for how many hours the system is to try to send your message by using the button highlighted in Figure 31 b 34 of 1530 allowed 1 msgs Speed Dial4 Speed Dial5 Clear o
56. he log file CASTATS LOG BToWwee Back Cancel Help Figure 63 Those default settings work very well in most cases The next form see Figure 64 shows you all the settings and allows you to test the connection ODBC Microsoft SOL Server Setup xX A new ODBC data source will be created with the following configuration Microsoft SOL Server ODBC Driver Version 03 81 9030 Data Source Name Retail buyers Data Source Description Target audience for promotion materials Server CYBER Database ask Language Default Translate Character Data No Log Long Running Queries Mo Log Onver Statistics No Use Integrated Security No Use Regional Settings Mo Prepared Statements Option Drop temporary procedures on disconnect Use Fallover Server No Use ANSI Quoted Identifiers es Use ANSI Null Paddings and Warnings Yes Data Encryption Ho ox Concel Figure 64 The connection settings confirmation Press the Test Data Source button and you must get Figure 65 indicating that the tests have been completed successfully Page 64 of 83 Message Manager End User Manual SOL Server ODBC Data Source Test J x Test Results Microgott SQL Server ODBC Driver Version 03 81 9030 Running connmectyity tests Attempting connection Connection established Vertying option settings Dizconnecting from server TESTS COMPLETED SUCCESSFULLY Figure 65 Test result window The final o
57. he top In this case all outgoing messages are not sent immediately but instead are put on queue so that you can return to them later to edit and resend them lf you choose Send messages immediately it deactivates the Outbox facility and your messages are sent as soon as you press the Send button in the Messaging window Then you will have to look for your messages in the Sent window When the message is queued in the Outbox you can see the message Destination Defer time GMT the Deferred delivery option is described in the Chapter III 6 Sending SMS or MMS Messages and the beginning of the Message text To delete a message from the queue select it and click the 2 button To clear the whole list of messages click the ceara button RA Send now To send a message click the button lf you double click the message the Messaging form opens You can edit the message there for example change the text or the recipient To save the changes press Send Page 75 of 83 Message Manager End User Manual at the bottom of the Messaging window This places your message into the Outbox again but only if the Put outgoing message in outbox feature is activated Page 76 of 83 Message Manager End User Manual VIII Updating your Coverage map The Coverage information is used to allow the Message Manager to determine which GSM Operator or Network and which country an SMS MMS message must be sent to see Figur
58. icon in the System Tray and click the Close option Then open it again by choosing the Message Manager shortcut from the windows Start menu or your desktop or taskbar This will restart the Message Manager and most probably the problem will be fixed In this case please go to the Outbox section when the connection is reset and click the send now button to re send the messages or else to delete or clear the unsent messages Please note that in case some of the messages were sent the system then only sends the unsent messages and no duplicate messages are sent to the recipients You probably have not selected the Remember password option and more than 20 minutes have passed since you last logged in and used the Message Manager Please go to the Configure section again enter your password and log in Page 81 of 83 Message Manager End User Manual cannot see the Your Balance line in my Message Manager window want to use the Distribution Lists functionality but cannot see the corresponding icon in my Messaging window on the right just bought credits but they are not shown on my account When importing my csv file a pop up window opens with the The table you selected cannot be opened due to ODBC failure message am importing an external file with custom tags but the custom fields do not appear to define them The Your Balance line is present only for prepaid customers If you are a
59. ion see Chapter V 3 Phone Book database connection You can Collapse or Expand the list of all groups and subgroups using the corresponding links above the tree of contacts You can also do it with a separate group to adapt the view to your current needs To view the contacts included in to the group click on the group s name You will see the list exactly below the tree of contacts Page 40 of 83 Message Manager End User Manual IV 1 a How to create a new contact To create a new contact you can click the new button or right click a group and choose the Add contact option do not forget to select the group first The default Recipient information form then appears see Figure 34 Recipient information This window allows you to specify recipient name and destination number You can use Country field to facilitate international dial code lookup Prefix First name Initial Last name Nick name Country City Postcode Qatar Address Language Email English Mobile Primary phone number home Unknown E 974 Secondary phone number office gt Reminder Birthday MidAryyy Setup Actions ii fz SMS Birthday Congratulation Recipient s local time On screen reminder a SMS Reminder for myself Groups El 0 Local contacts ms iO Clients f amp New group Figure 34 The default Recipient Information form The Recipient Information form is composed
60. istribution List you chose its description and number of recipients selected appear in the Send To field see Figure 48 Originator 4652 Phone Book 5 Send To sent Use Phone Book to edit recipient list 5 C Flash Inbox z i Outbox A Figure 48 The Send To field now has all the phone numbers from the Distribution List selected Please remember that you are charged for every message sent to the A selected Distribution List i e for as many messages as there are recipients in the list IV 2 Advanced Tools The Message Manager allows you to replicate the Phone Book to the server export and import the Phone Book and the Recipients List to from external files and databases To use these facilities please click the button see Figure 49 Page 52 of 83 Message Manager End User Manual Use this page to maintain your Phone book and to select recipients for your current message Contacts name or number to look up new Colapse All Expand All Local contacts 3 83 Clients 0 ere Family 0 83 Friends 0 ee Local list 0 Ali Adel Asad Abadi Fitter Recipients for the message g Add 0 recipientis zeleat fasl c Import AddressBook ExporntAddressBook Replicate AddressBook A Import Recipients List Export Recipients List Figure 49 The Phone Book Tools options IV 2 a To export your Phone Book Recipie
61. ity However not all the mobile phones support it If you anticipate that most of your recipients have older makes of mobile phones you would be safer with amr format lf you are sure that your recipients phones are equipped with 3gp technology you can add video to your MMS message Video files avi and mpeg formats can also be converted to fit the recipients mobile phones and the same procedure Is applied Here you do not have much choice luckily the industry is more or less happy with one format that of 3gp at least by now Still you must remember that most of the providers limit the MMS message size Different size limitations can also apply to different mobile phone brands and models We would like to remind you again that drag and drop is an easy way to handle media files while composing your MMS message Select the necessary media file and drop it into the frame and it will be converted to suit MMS format You can also right click on the file or a picture in a web page for example and use the context menu prompting you to add it via the Send by MMS option The media file will be included in the message being composed In case no message is being composed at the moment the Message Manager will open the Multimedia Message Composer interface for you To save the message please click the E button select the Save to templates or Save to disk option Then the message will be saved to templates or stored on your computer s har
62. k up Recipients for the message New Add Collapse All Expand All Filter 0 recipient s selected A F Local contacts 3 Tools I a Show recursively BQ Fi aF Add subgroup way LOCA ga id contact iat ee Copy group E a Move contacts amp Move group a ay Rename group r ae Delete group Pfa ms Figure 44 The Groups Context Menu The Group Subgroup context menu allows you to Show recursively lists all contacts of this group and subgroups included Show normally lists contacts of this group only Add subgroup create a new subgroup in the selected group subgroup Add contact add a new contact to the selected group or subgroup Copy group copy the current group to another group or subgroup Move contacts move all contacts from the selected group or subgroup to another group or subgroup Move group move the whole group or subgroup to another group or subgroup Rename group rename the selected group or subgroup Delete group remove the selected group or subgroup IV 1 h Distribution Lists Using Distribution Lists is an indispensable method of streamlining your marketing activities Your Administrator can compile a number of Distribution Lists related to your marketing needs You can see them if you press the button highlighted in Figure 45 Page 50 of 83 Message Manager End User Manual Send To Flash Figure 45 The Distribution Lists button
63. kmarks which you think may be useful for your recipients you can do it quickly and easily with the URL template when in the Messaging form SMS mode Right click the text field and a context menu appears see Figure 15 Page 23 of 83 Message Manager End User Manual ENTERPRISE EDI ION ESSAGE MANAG Username SandipRay Your balance QAR 674 000 fe SMS Vi i Tires op GMa Messaqing 4 SMS 2 MMS Expires on 9 18 2014 Logout a soon Sandip Phone Book Send To 97435685945 a Sent _ Flash Inbox t Insert Smiley i Outbox Be Personalization Features F ast ee Insert custom tag Conie Hes Insert Template Contact information VCARD fe Bookmark URL Coverage rel 2 115 001 Paste Ls Undo Fo nt a Text direction Figure 15 Getting to the Bookmark URL interface Choose Bookmark URL which brings you to the corresponding template see Figure 16 Fill in the two fields Caption and URL as shown in Figure 16 and your Bookmark information is ready to be sent Again just like with regular SMS messages you can save your Bookmark message for future use Defining the Originator and the Recipient for your Bookmark message is similar to the same operations for a regular SMS message Page 24 of 83 Message Manager End User Manual ne Ooredoo MessageManager ESSAGE MANA ENTERPRISE EDITION Username SandipRay Your
64. l G9 A Speed Dial Barclays accused of dark poof fraud peas l Celebrities call for drug law change Decision expected on housing action FA 2 115 001 Queen s income set to rise to 40m igegess Smashed Hits Aquards Korea prime minister to keep job Successfully connected to RSS Suarez bite hearing to continue Ban fruit juice and Wonga VWronga front pages Faeces reveals Neanderthal diet Modi outdoes White House on Twitter a of Allowed 4 msgs Speed Dial 5 peed Dial 5 ar J sena Ir Arson family kill EJ Help Configure Figure 18 Choosing an RSS string to be included in your SMS message After the selection the RSS information you have chosen is ready to be sent see Figure 19 Page 27 of 83 Message Manager End User Manual cee Ooredoo MessageManager ENTERPRISE EDITION ESSAGE MAN O06 00 0 x Username a Your balance QAR 674 000 ins i F oy i rae s Messaging w 5M5 i MMS Expires on 9 48 2014 a Originator Sandip Phone Book Send To 97435685945 Latin text detected Flash Savile NHS victims aged five to 75 Characters of 1530alowed 1 msgs Speed Diali Speed Dial2 Speed Dial3 Speed Dials Speed DialS Coverage Clear Send rel 2 115 001 clear S Send 7 RSS U Tory calls for federal UK Mini hearts grown to study disease Interconnector energy shortage felt Successfully connected to RSS feed 1
65. lect a group the list of contacts show up below the group section To adda contact to the list of recipients double click the contact s name or select it and click the ES R l button In case you want to add the whole group to the recipient list choose the pn gt gt necessary group and click the 2 messages to some target audience button This is especially useful for promotional To remove a contact from the recipient list double click it or select it and click the T button To clean up the recipients list field click the button Note that the Standard Edition allows you to send a message up to 2000 recipients at once The Corporate Edition up to 10 000 and the Enterprise Edition up to 3 000 000 recipients The right part of the Phone Book form lists all the recipients for the current message see Figure 38 Page 44 of 83 Message Manager End User Manual Recipients for the message Add gt recipient s selected Mary White lt 973359611196 gt Abadi Asad lt 97459611196 gt Adel Ali lt 97439611197 gt Figure 38 The Recipients List Here you can see how many recipients are selected for the current message the recipients phone numbers and names To add a recipient not listed in the Phone Book type the recipient s phone number in the entry box and click the __ Add button In this case the recipient s name will not be specified in the list All the contacts put in the
66. ly send usual plain text in the SMS mode but also send contact information in the form of vCard see Chapter IV 1 f How to organize and share your contacts a file format standard for personal data interchange specifically electronic business cards Creating and sending vCards is described in Chapter Ill 2 Creating vCard Messages You can also send URL addresses to your recipients as described in Chapter III 3 Creating Bookmark URL Messages It is also possible to share RSS information with your recipients see Chapter Ill 4 Creating a message from RSS feed lil 1 a Defining the Originator To start composing your message define the Originator which serves as the signature for your messages You can choose the Originator from the drop down list lf you use the Corporate or Enterprise Edition of the Message Manager you have the Default Originator option Please select the Originator and press the home looking ic icon to the right of the field to make it default This Originator will then be used for any new message you create lIl 1 b Defining the Recipient To define the recipient of the message you can either type recipients phone number directly into the Send To field or choose the recipient from the Phone Book To use the Phone Book option click the R icon For further details please refer to Chapter IV Managing your contacts with the Phone Book In the phone numbers signs like 5 V dots or s
67. me Last name Phone number Country Ali OT4342444444 Tuma OF 4342444447 Mounira Zogby OT43427 446444 Hosni Shammas giidid imed Seif OF 43 seddsge Fatiha Mustafa gaH Souad Kattan OF 4342444434 Selma Asghar Orasded adda Manel Haddad OT434277 44444 Selected field contains following data Country Import data into Local list contact name can be ignored F First row contains the field labels and should be ignored during the import C Import onhy the first valid records Cancel 4 Import C Import only random records Figure 51 Your CSV file is now almost properly processed and ready to be imported Check your file to import before the actual importing The csv file in Figure 51 A looks nice and the column headings seem to be fully corresponding to the fields in the Recipient Information form However Muhammad Ali s contact at the top will lose its Country information because the name of his country Qatar has a dot which does not suit the entry Qatar from the Message Manager country database Remove the dot you have to do it in the source file and repeat the Import procedure again and Mr Muhammad Ali will find his country again lf you do not have the First Name Last Name of the contacts select Import data into Local list contact name can be ignored to import contacts with their phone numbers only select First row contains the field labels and should be ignored during t
68. mmands e Restore the application if its hidden with the help of the Show Message Manager command Page 10 of 83 Message Manager End User Manual e Choose the required interface language with the help of the Change language command e Get information About the application e Close the Message Manager completely Be aware that the availability of the commands mentioned above depends on your Operator settings Page 11 of 83 Message Manager End User Manual ll Configuration Even if properly installed your Message Manager is still unaware of what service to perform To discover all its potential you need to open a new or activate your existing account with the Operator Naturally your computer must have access to the Internet to be configured to send your messages or to relay the messages from the dedicated users The first time you run the application the Configure form appears see Figure 3 You have to configure the Message Manager providing your account details and login to the messaging server 6 Ooredoo MessageManager Authentication Customer ID Username Password Messaging 01885 SandipRay a Remember password Change Password ES Login now Phone Book Phone book database connection C Connect to the PhoneBook database at startup not connected Data source DB Username DE Password Database Connection Info a Connect now Other options oF e Start Ooredoo MM automatically on Windo
69. more advisable to highlight the necessary message in the list and then click Receive Message Text button After that the message text content appears in the Current Message field You can also delete or forward the message reply to it or add the sender number to the Phonebook note the corresponding buttons for this lf you need the message to be used for external needs you can export its content with the help of the Export Selected button In the status column of Inbox messages you can see an icon that is changed according to a message status Unread 4 Read amp Exported f Replied 1 Forwarded t etc Please note that your Operator may charge you for sending the auto replies and for forwarding from your Inbox VI 1 Analyzing Inbox messages for opinion polls Besides simple managing incoming messages your Inbox can become a powerful instrument for analyzing them and presenting the analysis results in a vivid chart This feature is especially helpful when you conduct an opinion poll via SMS and get standard answers from your interviewees for example always sometimes and never To perform the analysis click the Analyze button shown in Figure 77 Page 72 of 83 Message Manager End User Manual Current Message No T Receive New Messages B Inbox Options pA Receive Message Text S Reply n rh Analyze di Add Sender to Phonebook RAP Export Selected os fa
70. nts List click Tools Export Address Book CSV File or Tools Export Recipients List CSV File Specify a convenient Export Phone Book Recipients List location and name for your file in the Save As dialog box D remember to keep csv format mn Editions ONLY Page 53 of 83 I For exporting your Phone Book Recipients List the Message Manager creates a csv Comma Separated Value file This format is probably the most popular one for transferring data from one application to another because now the overwhelming majority of database systems are able to accept comma separated data You can read and edit this file by programs like MS Excel MS Access and many others and save it as usual just The export facility is available for the users of the Corporate and Enterprise Message Manager End User Manual IV 2 b Import Phone Book Recipients List The Import feature allows you to add contacts to your Phone Book or only to your current Recipients List from external files and databases The capabilities of the three editions are presented in the table below Message Manager Editions Corporate Enterprise Recipients List Windows Address Book To import data to your Phone Book Recipients List from a csv file click Tools Import Phone Book CSV File or Tools Import Recipients List CSV File Of course you can choose any other source type from the list In the Import Ph
71. o select the group where a new one is to be created Click the OK button to finish and return to the Phone Book form Note that in the Standard Edition the size of the Local Phone Book is limited to 2000 contacts The Corporate and Enterprise Editions Local Phone Books can store up to 2 100 000 contacts IV 1 b How to import a vCard into your Phone Book In contemporary business environment people often exchange personal contact information in the form of electronic business cards so you may receive electronic business cards by e mail or ICQ The Message Manager gives you an instrument to immediately include the business contact information into your Phone Book The Standard file format used for electronic business cards Is vct To instantly import a vCard into your Phone Book just drag the file and drop it into your MM window Then the default Recipient Information form appears so you can edit the information if necessary However if the telephone number does not correspond to the digit only format see Chapter Ill 1 b Defining the Recipient or its country code does not correspond to the Coverage database it will not be recognized by the Message Manager IV 1 c Shared and private Phone Books Your Message Manager is a powerful instrument of team work Every user of a particular copy of the Message Manager can take advantage of the shared Phone Book located on the server so that a big company employees have access to one phone dat
72. one Book Import Recipients List dialog box select the required file and press Open Page 54 of 83 Message Manager End User Manual Import data In order to perform the import you will need to indicate which field column from the original data source should be mapped to which fields of the Ooredoo MessagelManager phone book To do so please click on the column in the list then select the type of data this column contains using the dropdown box below Press Import button when you are happy with your data mappings Separator character which is used to separate the fields Comma Firstname Lastname Iqnore this field O74342444444 Amina 974342444447 CET a Zooby 974342446444 CT Shammas O74342844444 Imed 974342444494 TT stats 974342434444 Souad 974342444424 FS nn Asohar 974342414444 ERE Yaddad 974342244444 Selected field contains following data Firstname Lastname F import data into Local list contact name can be ignored E First row contains the field labels and should be ignored during the import Import only the first valid records amp Cancel f Import C Import only random records Figure 50 Import from CSV Dialog Box If you look at the column headings and their contents in Figure 50 you may see that the data fields of the external database do not correspond to the data fields provided by the Message Manager Phone Book In order to import the contacts into the Phone Book properly it is necessary
73. ook e WAP Message Manager a wap based application for mobile phones e Web Message Manager a standalone web based application You can get more information on the software clients at www powermemobile com Disclaimer PowerMeMobile Co makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further PowerMeMobile Co reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes While every reasonable precaution has been taken in the preparation of this document neither PowerMeMobile Co nor its development team assumes responsibility for typos errors or omissions or for damages resulting from the use of the information contained herein Page 6 of 83 Message Manager End User Manual The software application described in this manual is intended exclusively for clients who acquired it legally and are bound by the appropriate License Agreement Any unauthorized copying and distribution of this software application is an infringement of the copyright law and can be severely prosecuted Under no circumstances the Company which provides the client with this software application bears any responsibility for losses or damages which the client may incur as a result of using the described software application
74. orm service sends the messages in portions Please note that there may be 3 5 min intervals between the portions Page 35 of 83 Message Manager End User Manual Ill 6 a Saving your time with Speed Dial buttons If there are some favorite recipients to whom you send messages very frequently you can set Speed Dial buttons for them The Speed Dial buttons allow you to send messages to the predefined addresses with just one click To configure the Speed Dial buttons click the ba icon to open the Speed Dial configuration form see Figure 27 Speed Dial configuration Speed Dial buttons allow you to send SMS message to the predefined address with just one mouse click Please define your Speed Dial buttons Button label Mobile number Khalil 97435665945 Speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 cance OK Figure 27 Speed Dial Configuration form Fill in the form by specifying the Label of the Speed Dial button and the recipients Mobile number You can type the phone number directly into the entry box or press the 8 dots button next to the Mobile number entry box and choose the number from the Message Manager Phone Book Click the OK button to save Speed Dial phone numbers and return to the Messaging form Click the Cancel button to return to the Messaging window without saving Speed Dial phone numbers After you specify the Speed Dial labels they are displayed under the message text box in the
75. pRay Your balance QAR 674 000 SMS MMS Expires on 9 48 2044 Logout Originator Sandip send To 97435685945 Q Sent e ty C Flash E Inbox p t T Insert Smiley Q Outbox ae Personalization Features FY a E a Insert custom tag Configure Insert Template pa Contact information VCARD Cut a Bookmark URL ic Insert from RSS feed Coverage Copy 1 agr Eat e l rel 2 115 001 Paste Eff rror plot Wat Undo ms Syrian air strikes New MH370 search EJ Help Successfully connec Font e k Text direction Figure 17 Getting the interface for RSS feed to be included in your SMS message Press Insert from RSS feed see Figure 17 and you get the Select RSS story for insert window see Figure 18 where you can select the story from the list Page 26 of 83 Message Manager End User Manual ces Ooredoo MessageManager Vv SSAGE MAN GER ENTERPRISE EDITION Username SandipRay Your balance QAR 674 000 SMS O MMS Expires on 9 18 2014 Logout Originator Sandip cs Select RSS ry for insert a RSS feed BBC News Home 4 m a Story savile NHS victims aged five to 75 savile NHS victims aged five to 75 Abu Qatada not guilty of terror plot Water will help cut chid obesity irag confirms Syrian air strikes New MH370 Search area announced NHS blunders led to toddler s death 7 UK bid to block Juncker set to fai
76. paces are permitted but others are not If you copy a telephone number from somewhere you may have to edit it and remove the signs like or others Please also remember that comma is used to separate phone numbers in case of multiple recipients To send the message to more than one recipient simultaneously use the or signs to separate phone numbers in the Send To field However instead of typing the phone Page 16 of 83 Message Manager End User Manual numbers manually you may also try our new feature that of compiling a multiple recipient list from the Phone Book Chapter IV 1 Phone Book Management The Message Manager can be your most powerful instrument of promotional activities because in the Enterprise edition you can send a message to up to 3000000 recipients lIl 1 c Defining the Language lf you start typing in Latin language it is automatically detected by the Message Manager But if you start typing your message in Arabic language the combo box appears prompting you to select in which language the numbers should be used currently English or Arabic lIl 1 d Defining the Type of the SMS You can create a Flash SMS by clicking the corresponding checkbox These types of SMS messages are usually used to inform the client about the immediate balance some providers do it after each connection The recipient will see the SMS instantly on his phone handset but this message will NOT be automatically sav
77. pensive than SMS Besides MMS can be unavailable in some of GSM networks The use of this service can also be restricted by the Operator Please also be aware that in order to receive an MMS message the recipient s phone handset must be properly configured Ill 5 a Getting to the MMS Composer To create an MMS message please select the MMS option button at the top of the Messaging page see Figure 20 6 Ooredoo MessageManager F Originator Sandip ESSAGE MANAGER ENTERPRISE EDITIO Your balance QAR 674 000 Expires on 9 18 2014 Phone Book Send To 97435605945 Subject Configure Coverage rel 2 115 001 Clear Send Eef iroken Does Nigeria have an image problem Successtully connected to RSS feed 1 Figure 20 MMS Message Preparing Page As you see there are a lot of options common for SMS and MMS messaging You can skip the smaller print section if you remember the information from SMS messaging description The procedures to define the Originator and the Recipient are the same and you can also activate the Default Originator option by pressing the G icon For other ways of defining the Originator see Chapter Ill 1 a Defining the Originator You can choose a recipient from the Phone Book by clicking the R Icon To check the number of currency units required for sending the current message click the 8 Icon Save the message for future use by clicking the icon Page 29 of
78. ress bar showing how fast or how slow your current operation is being carried out The last but not least in importance the RSS button can be useful for those who want to keep track of the international or local news see Figure 84 Please note that your Message Manager client is a part of a big software D complex called Message Manager Platform Hence the MM outer look necessarily depends on the settings your Operator applied when your customer and user were created Some information pieces which presentations may vary are the following e The Inbox button in the Toolbar is not shown if the Inbox feature is not available for your user e When the Messaging tab is selected the balance is shown in the top right corner if you are a user of postoaid customer with prepaid packages and the package expiration date is shown if packages are used e The Language menu can be omitted for Operators with English only subscribers e There is no SMS MMS choice in the Messaging view if the user is not allowed to send MMS or SMS messages 1 4 System tray context menu With the Message Manager you need to use the right click quite often so begin practicing it with the System Tray context menu Right click the Message Manager icon in the System Tray and you see the pop up menu then see Figure 2 3 Show Ooredoo WessageManager A Change language d i About ie Close Figure 2 System Tray context menu Choose from the following co
79. s Happy birthday Mr Smith Many happy returns of the day and Happy birthday Ms Ross Many happy returns of the day Add a comma after birthday and you are done Page 18 of 83 Message Manager End User Manual Note that instead of writing separate messages to each of two or two thousand recipients you write only one message and the necessary personalizing information is taken from the Phone Book for you Insert Custom Tag This feature is even more sophisticated as it can use the data fields imported into the Message Manager from the external sources While messaging custom tags are used to provide large numbers of clients with some individually prepared information Let us give you another example Supposing you want to inform your clients about their current account balance First of all create an external file or database CSV MS Excel MS Access SQL Server Oracle DB containing the necessary information the name phone number and current account balance of every client Here is an example of what your CSV file might look like Customer Name PhoneNumber Balance Mr Anmad 9659666666 20 Ms Adel 9659777777 35 Then import this file into the Message Manager Recipients List Use the Tools feature of the Message Manager Phone Book see Chapter IV 2 Advanced Tools for details Note that during the import you should mark the account balance column as a Custom field After creating the Recipients Lis
80. s e inthe Corporate Edition the maximum is 10 000 Page 79 of 83 Message Manager End User Manual 2 3 4 5 e and inthe Enterprise Edition it is up to 3 000 000 The number of contacts the Internal Phone Book can contain e upto 2000 contacts in the Standard Edition e for the Corporate and Enterprise Editions this number is 2 100 000 Only the Enterprise Edition users can access the Server Phone Book The Personalizing Features and Custom Tags are available only in the Corporate and Enterprise Editions In the Standard Edition it is possible to import the Recipients List and Phone Book contacts only from csv files or Windows Address Book whilst the users of the Corporate Edition can import them also from MS Excel MS Outlook MS Access and Lotus Notes And the Enterprise edition allows its users to import data from all the above mentioned sources plus from SQL Server Oracle DB and ODBC Source Only the users of the Enterprise and Corporate Editions can export Contacts and Recipients Frequently Asked Questions I need to send a message of more than 160 characters Can I do it As you may already know one Latin SMS message can be up to 160 characters and languages with alternative code tables like Arabic or Bulgarian can contain up to 70 characters The Message Manager can send longer messages by splitting them into several ones Please note that this will increase the cost of your message in 2 or 3 times
81. s LI al fa rt AF To change the network library used to communicate with SOL Server click Client Configuration Clent Configuration Connect to SOL Server to obtain default settings for the a a 3 additional configuration options Login ID DB User Password tT Back Cancel Help Figure 61 Login ID and Password settings The next form see Figure 62 lets you choose the database Create a New Data Source to SOL Server x AEE TATLI ATP n Pae TE e p ope statements and drop the stored procedures ie Darl when you disconnect when you digconnect and as appropriate while you are connected M Use ANSI quoted identifiers M Use ANSI nulls paddings and warnings Use the failover SQL Server ifthe priman SOL Sener te not avallable z Back Cancel Help Figure 62 Choosing the database As for the next form see Figure 63 the default settings work very well in most cases Page 63 of 83 Message Manager End User Manual Create a New Data Source to SOL Server p x Change the language of SOL Server system messages ta English F Use strong encryption for data i LI al fa rt AF Perform translation for character data Use regional settings when outputting currency numbers dates and E timez Save long running queries to the log file C GUERY LOG BroWwee Long query time milliseconds 20000 Log ODBC driver statistics to t
82. s to particular questions and step by step instructions for specific tasks You can find the necessary information in the Contents chapters for immediate help in most typical situations But we are reasonable enough not to boast that in our manual we predicted all possible questions in any situation for all our most respected users That is why we would greatly appreciate any of your comments critique especially You can always send them to us if you click the Problems Contact Us link at the bottom of the Configure page Your Message Manager is also a highly customizable tool and your Operator system administrator can change the options available and the outer look according to your needs as a client and the Operator s needs as the provider Hence the screenshots in this manual may insignificantly differ from what you have onscreen Also because of our ongoing efforts to improve the Message Manager performance the screenshot can show previous version numbers of the software In this case the new version has higher productivity and stability but the functionality remains the same Please note that the availability of certain MM features is subject to the conditions of your contract with your Operator D This icon signals technical stuff that you may find informative and interesting but isnt essential for the Message Manager everyday use Feel free to skip over this stuff or you may need to show the info to your system administrator if yo
83. sage about this appears in the status bar If you want to continue working with the Message Manager you have to enter your password again r Internet connection breaks the newest versions of Message Manager automatically resume connection after it restores The Phone Book database connection section is active in the Enterprise edition only see for example Figure This feature is to provide your business team with an effective marketing communication instrument as it lets you place your contact database on your company server and share it The procedure is described in detail in Chapter IV 3 Phone Book database connection Enterprise edition only Page 14 of 83 Message Manager End User Manual lll Messaging After you tuned the software using the Configure form every time you launch the application the Messaging form see Figure 6 appears Of course you can come back to the Configure form any time by clicking the corresponding button 3 Qoredoo MessageManager MIESSAGE vaya ENTERPRISE EDITION Your balance QAR 674 000 Expires on 9 16 2074 Messaging Originator Asiacell Send To 97434565962 Phone Book Latin text detected Call me later please Configure Characters 200f 1530alowed 1 msgs Speed Dial1 Speed Dial2 Speed Dial3 Speed Dial4 Speed Dial5 mA J L rel 2 115 001 R55 Advertising message tex cea a Send 7 Figure 6 The Messaging form
84. ssage Manager it is still an important part of business communication for many companies If you click the RSS button in the bottom left corner of the form the RSS Reader Settings form appears where you can tune the feature to your current needs see Figure 83 RSS Reader Settings Manage URLs of RSS feeds you want to read Period of time where news are considered recent 34 Text color for recent news a Black Text color for out of date news I Slack X Cancel Apply Figure 83 The RSS Reader Settings form After the setup you can see the news headlines at the bottom of your Message Manager window see Figure 84 Speed Dial 1 speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 Coverag SS See a aj ias 3 Clear a Send gt 7 i ee a RS i killings McCann suspects to be questioned Labour plans regional powerhouses Ukraine launch Help Successtully connected to RSS feed E Figure 84 Up to date RSS news on your Message Manager window You can also share RSS information with your partner or client sending it as SMS messages see Chapter Ill 4 Creating a message from RSS feed for details Edition differences There are three versions of the Message Manager Standard Corporate and Enterprise The differences among the versions are the following 1 The number of recipients to whom you can send messages at once e inthe Standard Edition you can send messages up to 2000 recipient
85. t return to the Messaging page and compose the text of the message using the right click context menu to insert your custom field for example Dear lt fullname gt your current balance is lt balance gt lt date gt As you see here we engaged both Personalization Features lt fullname gt lt date gt and the Custom Tag lt balance gt The Message Manager inserts the individual recipient names titles and account balances automatically lf you want to verify how the text looks like please click the Message Preview icon S You will see the following messages Dear Mr Ahmad your current balance is 20 lt date gt Dear Ms Adel your current balance is 35 lt date gt The Message Manager puts in the date once the message is sent Thus again instead of writing a multitude of individual messages for many recipients you create an external database with the necessary custom fields import this database to the Message Manager compose only one SMS and send it to all your clients by just one click The Message Manager does most of the tedious job for you A Note that Insert Custom Tag option is activated ONLY if the imported Recipients List is provided with AT LEAST ONE custom field It is possible to define up to 10 custom fields for each list Using the Message context menu you can also check the words spelling insert template Contact information URL or RSS story Cut the selected fra
86. ted in the Message Manager Coverage Database you see that the Recipient s local time remains Unknown and the OK button in the lower right corner of the form is inactive This means that you cannot add this contact to the Message Manager Phone Book and you cannot send messages to this recipient The Message Manager updates its Coverage Database daily through Internet so if the code you entered does not give you the Recipient s local time check the code again lf you want to impress your clients or partners with how much you care about them your next step is to specify the Reminder settings e Choose the inbuilt calendar to indicate the Recipient s Birthday Please select On Screen reminder box if you wish to activate this facility When the option is on the Message Manager will display a reminder dialog box on the birthday date of this person So you will not forget to send congratulations to your partners and clients e Setup Actions Page 42 of 83 Message Manager End User Manual o SMS Birthday Congratulation Click this button to set up automatic SMS congratulations directly to your chosen recipient o SMS Reminder for myself Click this button if you want to receive a reminder about your contacts birthdays via SMS to your own mobile phone Finally go to the Groups section and choose the group to which a new contact must belong To create a new group for the contact click the BE New group button do not forget t
87. the image text parts You may especially need it after you check how the amp t message looks like using the button for preview When the first frame is complete you can insert the next blank frame to continue by ma pressing the button again Page 32 of 83 Message Manager End User Manual With the help of the frame buttons range you can delete frames and change the order of their display You can also create a new frame on the basis of the existing frames For this select the frame and click the button The frame will be duplicated You can now change the text and picture position resize the image insert a new image or text edit the text and change the background color Mainly because of the size limit regular audio and video files cannot be used in MMS messages in some networks and for some mobile phones However the MM built in media converter solves the problem for you For example if you want to use an mp3 file for your MMS message the converter can transform it into amr or aac files which are much more common in mobile phone population As soon as you add the mp3 file through the Audio field see Figure 23 a dialog box asks you to confirm the conversion see Figure 21 Confirm Convert selected audio file to AMR AAC format i Convert to AMR O Convert to AAC Figure 24 Dialog box to confirm the mp3 conversion We recommend aac format because it provides much better qual
88. the necessary data source and then go to the Phone Book form you will feel the power of your company because you will see the Server contacts group appears in your Phone Book fully at your disposal Page 66 of 83 Message Manager End User Manual V Reviewing your Sent messages This form displays all sent and stored messages You can view resend and delete messages here see Figure 68 History for SandipRay Apply filter Date time IT c 7 1 2014 11 09 18 AM 4651 775297035952 674 000 a FAVi2014 11 23 19 AM 4652 97435245892 672 200 Phone Book F 1i2014 11 23 02 AM 4652 97435245899 97435245806 ra FPV2014 11 22 27 AM 97435245893 FAVi2014 11 21 29 AM 97435245596 FAVi2014 11 21 28 AM 97435245596 Current Message Messaging Call me back Recipients 1 Status Actions g7435245893 EA Send message Again ive 2 Inquire Deliwery Status Coverage rel 2 111 001 RSS Advertising message text 1 outof 1 message s were sent Request Account Statement Figure 68 The Sent window When you select a message you can see its contents in the Current Message field preview it by selecting different phone models check the message s recipients and status in the Recipients field and the Status field correspondingly Please note that in Figure 68 you cannot see the message in the Current Message field because the selected one is an MMS message hence also th
89. to other formats for example to csv As a result you get a chart shown in Figure 80 Inbox Analysis Chart Report Export Total number of messages analysed 5 The period analysed 77 1 2014 2 79 22 PM 7 1 2014 3 40 22 PM Figure 80 Viewing the report result Please note that in order to correctly analyze ALL incoming messages both read and unread you have to select the Retrieve complete message text content option box lf you do not do that the unread messages in the Inbox are treated as text free and analyzed accordingly Page 74 of 83 Message Manager End User Manual Vil Managing messages to be sent from the Outbox The Outbox stores all rejected blacklisted or wrong coding messages not possible to send see Figure 81 cee Ooredoo MessageManager ESSAGE MA NA ENTERPRISE EDITION Outbox options Send messages immediately Put outgoing messages in outbox Queue for SandipRay Double click the message to edit Phone Book Destination Defer time GMT 97466979780 immediate gr4669786704 immediate Call me later Configure Delete i clear all zj Send now Coverage rel 2 111 001 RSS Advertising message text 0 out of 2 message s were sent Figure 81 The Outbox form To give yourself a second chance to review the messages you must activate the Outbox tool Please open the Outbox window and click the Put outgoing message in outbox option at t
90. u experience a problem This icon warns you of any potential pitfalls and gives you the all important information on how to avoid them A About the Message Manager Thank you for choosing the Message Manager as a most complete solution for your immediate business communication and internal operation management The application allows you to send text and multimedia messages to mobile phones all over the world via Internet directly from your PC Please remember that your Message Manager is a part of a sophisticated software complex and its outer look and operating depend on other parts of the complex You as a user of the Message Manager can e Create advanced SMS MMS messages with the help of templates personalization and customization features For your MMS messages you can also use various media files which can be dragged and dropped into the Messaging form or taken from external devices like a web camera or an audio CD e Create special format messages like vCard or URL messages Please confirm availability of this service from your Operator Page 5 of 83 Message Manager End User Manual e Save messages for future use and editing e Send your messages to multiple recipients from your PC using the configurable message templates or creating messages from scratch e Receive messages to your Message Manager and forward them if necessary e Analyze your incoming messages as for example opinion poll results
91. ur sharing of the Phone Book on your computer with that centralized Phone Book on the company server Unlike with the Phone book database connection feature described in Chapter IV 1 f How to organize and share your contacts when you choose the contacts to share with the company central server here with the feature Local Phone Book is private for me only you are sharing the whole Phone Book Backup Restore Archive databases For your protection you can save your data in a zip file to restore it any time by clicking the Database utils button Check for updates Every 24 hours the Message Manager checks automatically if a newer version is available for downloading However you may force this check anytime by pressing this button If a newer version is available the Message Manager downloads it and installs it automatically The feature is especially important for updating the Coverage Database see Chapter VIII Updating your Coverage map Change Proxy settings if necessary The Message Manager does its best to configure the proxy settings for your network automatically However in some network configurations this is not possible and you have to define proxy settings manually If you are not aware of your proxy settings please contact your network administrator For your business security after some reasonable period of inactivity 20 minutes by default configurable by your Operator your password is automatically cleaned and the mes
92. user of a postpaid customer you cannot see it However the Message Manager warns you when you run out of credit The Distribution Lists icon appears only after the Operator Administrator creates at least one distribution list on the server You should contact your Operator Administrator to order Distribution Lists To get your credits updated you need to login again or click the Check for updates button in the Configure section Please note that you need to close your external file before you start importing You are probably using the Import Phone Book option Please note that you can only import custom tags to the Recipients List Page 82 of 83 0O0fF 00 0
93. utcome of your actions must be two types of data sources Bulk buyers and Retail buyers in the User Data Source list See Figure 66 ODBC Data Source Administrator x User DSN System DSN File DSN Drivers Tracing Connection Pooling About User Data Sources Add Bulk buyers Microsott Access Driver mdb dBASE file Microgott dBase Driver dbf Remove Excel file Microgott Excel Driver xls MS Access database Microsoft Access Driver mdb Configure Retail buyers 3 SOIL Server An ODBC User data source stores information about how to connect to the indicated data provider A User data source is only visible to you and can only be used on the current machine Cancel Apply Help Figure 66 The new list of User Data Source So both connection types must result in the new connection appearing in the Message Manager in the Data Source drop down menu You can then see your newly created User Data Source in the Data Source drop down menu the Phone book database connection section the Configure form see Figure 67 Page 65 of 83 Message Manager End User Manual Eli Local contacts 20 H A Local list 1 Ali Muhammad Asghar Selma Gaber Nafissa Haddad Manel Kattan Souad Mustafa Fatiha Seif Imed Shammas Hosni he Tuma Amina T Figure 67 Your new database sources are present in the User Data Sources list in your Message Manager If you choose
94. ws start ee Database utils Configure _ Local PhoneBook is private for me only g Check for updates B Proxy settings k rel 2 115 001 Problems Contact Us RSS Advertising message text T Please specify your password Figure 3 The Configure form Use the information you received from your provider to fill in your account details in the Authentication section e Customer ID digits only e Username e Password select the Remember password box if you want the application to store your password in its configuration so that you do not need to log in every time you restart your computer Please note that storing your password in your computer is not secure especially if you share your computer with other users Page 12 of 83 Message Manager End User Manual Click the Login now button The Personal Information pop up window see Figure 4 then appears Personal information This information is collected for statistical purposes Your details will be kept in strictest confidence Your details First name Sandip Lastname Ray Company Occupation E mail address Country Mobile number 3 Cancel Figure 4 The Personal Information form Shake hands with the provider by filling in your personal details This information is collected for statistical purposes only As soon as you logout your personal details are encrypted and become unavailable for other users of your computer

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