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1. Directory Files ele FENET Upload Music File Select Music Directory Musici Note The sound file must be wav 16bit S8000Hz2 Single gsm ulaw or alaw The size is limited in 15MB Please choose file to upload pum Item Explanation Load music in the music file Display music in the music file or you can delete it 39 lia Telco Depot Enter The Music File Name Input music file name which you want to upload GSM WAV format If it s WAV it must be accord with PCM 16 bits 8000HZ format TFTP Server IP address Please enter your TFTP server IP address Select Music Directory Select directory where the uploaded music file will be saved 4 4 DISA A trunk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to contact with your customer in foreign country now you can dial DISA number after PIN authentication you are connected to your customer and you can speak to your customer now Click DISA1 New DISA to display the dialog as below New DISA A Name ar Without PINI Response Timeout s 5 Digit T imeout s 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan DialPlani Item Explanation Give this DISA a brief name to help you identify it The user will be prompted for this number Response Timeout s The maximum amount of time it will w
2. E PROM OG O MR 32 C a 33 Alt EE 33 BD e EE EE 35 Mads Muse EE eeh 38 f T co Depot 4 4 4 5 4 6 4 7 4 8 4 9 4 10 Phone Provisioning Chapter 9 Status FRC ORONO EISE onions endet qoaa Ims Call LOZE c HO Repister E E 5 1 2 2 5 3 5 4 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 Chapter 7 Operating Instruction 7 1 dod 7 3 7 4 Chaplerg How to use Skype account in TD109 Paging And Intercom Call Recofditig sessin Phone Book EU ace cetera aeceaee Feature Codes cree renun System Info Chapter G System Network And Country et Ee e LE Netword Advanced How to connect the TD100 IP PBX to the Internet eere How to combine two TD100 IP PBX in the same network e How to combine two IPPBX in different network eee nnn How to resolve problems about hearing on one side only I NO I f T co Depot Leger Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for a safe and reliable operation of the device Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise Before using the external power supply in the package please check with resident
3. IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2 device T 38 Fax Enables T 38 fax UDPTL pass through on SIP to SIP calls Check this option if this User or Phone is an Call Agent NAT Check this option if the User or Phone is located behind a NAT EE Network Address Translation enabled gateway Delete VMail Voicemail will not be checkable by phone if you choose this option Messages will be sent by email only Note You must configure SMTP server for this functionality DTMF Mode The Dual Tone Multi Frequency mode to be used is specified here TT ss see eat o Enable Disable Video call for this extension Permit IP IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Auto Provision TD IP PBX can work with Grandstream and Yealink IP Phone on this function Pls select the phone manufacture and input MAC address of the IP Phone For more details pls check in Part 3 10 Codecs Configure The allowed and disallowed codecs can be selected by clicking this link Default codecs are alaw ulaw and G 729 10 f Telco De pot gt Note There are 30 default extensions which number started with 8 you can add or delete extension by your requirement Upload Download Extensions If you want to batch add users please click Upload Download Extensions Do configure on this page 72 Telco De pot Activate Changes Logout Move the mouse over to
4. UPnP Forwarding UPnP Forwarding can be us to set up public services on FTP 21 e O 21 192 168 1 0 O your network When users the Internet make certain Telnet 23 e CH 23 132 168 1 Ei requests on your network t Router can forward those SMTP 25 e 25 192 168 1 0 requests to computers equip l a to handle the requests If fo DNS 53 CO Gei 53 182 168 1 0 F example you set the port number 60 HTTP to be e 9 69 132 168 1 0 forwarded to IP Address o ee e L 192 168 1 2 then al HTTP l anc ET requests from outside users er oo 192 168 110 D be forwarded to 192 168 1 2 is recommended that the n o e o 80 192 166 1199 computer use static IP address POPS 110 eO CH 110 182 168 1 0 O geg l waala 1 You may use this function to NNTP 119 eo 11 192 168 110 oO establish a Web server or rz server via an IP Gateway In SNMP Si Od lj 192 168 1 0 a this format Windows XP ca e i used to configure this throug ssh 2020 O 22 192 168 1 235 UPnP communication Be sur s that you enter a valid IP httpl S080 e CH DU 192 168 1 29 kel Address You may need to establish a static IP address httpz 8090 a 132 168 1209 ke with your ISP in order to ea E mu property run an Internet se 4569 O 192 168 121 For added security I X2 4568 Oe 4569 1521681 21 M More Step 2 Set up the Provider Host in TD100 B Set up the service provider and calling rule in TD100 B to make it reg
5. 4 6 Call Recording Call Recording is used for recording the defined extensions Click Call Recording New Call Recording to display the dialog as below 41 f Telco De pot New Call Recording X Extension Call Recording Time Always Call Recording I Start Time lend Time Start Day Iv End Day Call Recording Settings Inbound Record F Outbound Record M Save Item Explanation Extension Define an extension Call Recording Time Set monitoring time Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 4 7 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the dialog as below honebook Upload Phonebook Phonebook Log Phonebook Mame Search Show All S No Name Number Options No Contact defined e Search Input contact name to search e ohow All Show all contacts DG f T co Depot Create Contact A Name Number e Name Add contact s name Alphabetic or numeric only e Number Add contact s number international phone number is supported TD100 IP PBX also support Batch Add Users Click Advanced gt Upload Download Phonebook to display the following diagram Upload Users Script file Phonebook Upload Download Phonebook Phonebook Log Upload Phonebook file Please choose file to upload pls Download Phonebook d
6. 1 Network Interface RJ45 1 Power Interface DC 12V 2A 1 Reboot Button 2 2 2 Front Panel jod3q 95131 SH f Telco Depot Power Status Power Off System Status Of System Failed Data exchanging WAN interface Status A No Data exchanging No Data exchanging a With Mobile USB Disk USB USB Interface Status Off Without Mobile USB Disk FXS channels Porti Port2 Analog Modules Status Red FXO channels 2 2 3 Hardware e 32bit embedded RISC DSP 256M Onboard Nand Flash e 64M Onboard SDRAM 2 2 4 Environmental Requirements temperature 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Power AC 100 240V 2 2 5 Packing List e 1D100 IP PBX 1 Unit Power Adapter 1 Unit Quick Start Guide 1 Piece e Product Maintenance Card 1 Piece e Network Cable 1 Unit f Te co Depot Ghapier3 Basic Configuration 3 1 Preparation Before Operation What kind of IP Phone can be used with TD100 IP PBX FXS Interface e Analog Phones requires an FXS port e SIP Extension e IP Phone which support SIP IAX2 protocol eg CISCO Grandstream etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address Series IP PBX support 3 Ways to get the IP Address Static DHCP Default IP And Port of WAN e WAN Port IP http 192 168 1 100 9999 Default configuration and function key e Web GUI username admin e Web GUI password admin e 1 Play the I
7. yourself Set your Forward to an Internal Incoming call will be forwarded to internal Folow Me Extension extension number Forward to an External Incoming call will be forwarded to external Extension number or mobile number Set Internal Extension oet an internal extension to pick up the call Select DialPlan Select DialPlan when forward the call to external number Set External Number Set external number like Mobile number 3 7 2 VoiceMail If you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings 208 f Telco Depot VoiceMail General SMTP Settings Email Settings VoiceMail Options Checking Message Max Greeting seconds Direct to Voicemail Dial 0 for Operator Voice Message Options Message Format WAV 16 bit Maximum Messages 100 Max Message Time minutes Min Message Time seconds Mo Minimum ze H EN Ch Sak Playback Options wW Say Message Caller ID Say Message Duration Play Envelope FE Allow Users to Review VoiceMail must be opened and VM Password must be configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message When No ans
8. B can make calls to extension underTD100 A with format 6XX 2 ges Do Step 1 Set up a peer 699 in TD100 A In the page Trunks Add a Trunk 6 f Telco Depot Add a Trunk x Peer Name ZX20B Provider Type Protocol Analog Trunk Dial Plan default VoIP Trunk Host dynamic e Peer NAT Bi Prefix Without Authentication Username 699 Password ewe Save Cance Peer Name TD100B Peer Username 699 Account of this Peer Password 699 IAX2 Log on password Advance Options Select IAX protocol Step 2 Set up an IAX trunk in TD100 B to connect to TD100 A via this TD100B Peer In the page Trunks gt Add a Trunk Add a Trunk X Description Call 7X20A Provider Type Protocol Analog Trunk Register EI VoIP Trunk Host 192 168 1 100 ES Peer Outboundproxy Proxy Port Prefix Without Authentication Username 699 Password ees Save Cancel Step 3 Set Dial Rule in TD100 B all calls starting with 6 will be sent to TD100 A In the page Outbound Routes gt Add a Dial Rule 2590s f Telco Depot Rule Name Call ZX20A PIN Set MR 123 Record in CDR T Place this call through VoIP Call ZX20A Failover Dialing Rules rf the number began with 6 and followed by M more than il digits Define a custom pattern Delete O digits prefix from the front and auto add digit before dialing Save Step 4 Set the user 601 and Dial P
9. Start Month lend Month Destination match unmatch Save lt New Time Rule Item Explanation Rule Name Define the time rule name Time amp Date Conditions Set time segment of Month Date Week Destination How to deal with the inbound call in different time segment eg Inbound call will be forward to IVR in working time 3 3 Outbound Call 3 3 1 Trunks lf you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks e ae f Telco De pot f Telco Depot Activate Changes Logout Analog Voip Trunks Peer Trunks Analog lines are attached to E analog interfaces of the PBX List of Trunk using FXO cards Voice over Extensions IP VoIP connections are Extensions S No Trunk Type Options provided by an Internet Trunks 1 test Analog Trunk Le r Service Provider Outbound Routes 2 VoIP test VoIP Trunk Inbound Control Advanced Status System TD100 IP PBX support 3 kinds of trunks Analog line Custom VoIP Peer How to add each trunk 1 Analog Click Add a Trunk gt Analog Add a Trunk x Description Ge Analog Trunk C VoIP Trunk C Peer Prefix Explanation Item Define description for the trunk Lines Individual lines of the PBX eg Analog Port 3 The third analog port of the PBX The prefix will be added as default when this trunk is used You can configure the An
10. a field to see tooltips Upload Download Extensions Basic PBasic Extensions Upload Download Extensions Extensions Log Extensions Trunks Upload Extensions Outbound Routes 0 1 1 2558 s Please choose file to upload tT Inbound Control Advanced Status System Download Extensions demo Extensions demo Right Click here to Save as Demo File csv Right Click here to Save as Demo File txt Download Extensions csv Download Extensions Please download the demo from Download Extensions demo add extension files and save based on the demo choose the extension file which you wanna upload You can download the extension file by click Download Extensions csv Extensions Log Click Extensions Log to check the extensions log you can refresh or clear the log A Telco De pot Activate Changes Logout Move the mouse over to a field to see tooltips Extensions Upload Download Extensions Extensions Log Extensions Extensions Log Trunks Outbound Routes Inbound Control Advanced Status System et f Telco De pot 3 2 3 Time Based Rules You can set working time rule and after working time rule and deal with your inbound call based on this time rule Please set from this page Time Based Rule New Time Rule New Time Rule x Rule Name Time amp Date Conditions Start Time z len d Time Start Day Jend Day Start Date len d Date
11. analog analog phone phone Allow extensions to be Alpha If extension is Alpha outside line can t call in but Numeric SIP IAX users extension can call out Enable this option if the User or Phone is using SIP or is a SIP device Enable this option if the User or Phone is using IAX2 or is an IAX2 device Enable this option if the User or Phone is an Call Agent 209 f Telco Depot Enable this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway VM Password Voicemail Password for this user eg 1234 Delete VMessage Voicemail will not be checkable by phone if you chose this option Messages will be sent by e mail only Note you must configure SMTP server for this functionality Global Analog Settings Click Options Global Analog Settings to see the following diagram General Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection Iv Caller ID Signalling Caller ID Start Ring ze CID Buffer Length 2500 General FXOMode FCC ei Relax DTMF v Echo Cancel M Echo Training no yes no number Busy Detection MW Busy Count 3 Call Progress P Item Explaination Caller ID Detection For FXO trunk lines this option causes PBX to look for Caller ID on incoming calls Caller ID Signalling This option allows you to choose the type of Caller ID signalling to use Bell US Used in the United States DTMF Used for callerlD und
12. f Telco Depot TD100 SERIES IPPBX USER MANUAL V1 2 f Telco Depot TABLE OF CONTENTS Ghaptert Salley NOUCe ce ceeceecseeseenseenseenseenseenseenseenseeneneseeenenenenenenenseenenenees 3 Chapter Brick WWOducuin ceeecceeceseeee nee e ete neeeeeeeenseeeseeesseensenenseenseenseeenas 4 TA ASME pisci siens of TDIU eer geet 4 2 2 WAAR Wale e E 5 22N FG Gl G E 5 TAE KOU le RE 5 ZO e 6 2 2 4 Environmental Requirements c ccccscccccssccceesseeccesseeeeessseeeessseeeeees 6 PAL FP AGING ISM EE 6 Chapter Basic Conitouraien E EEEEEEEEREEEEEEEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEn 2 Pr paration Before O Pera OM sia deeg ege gege EEN 7 is Booe Mikne a Call o 7 SSC Be eil UE EE 7 922 Basie OM UI All Os ETT 9 323 Time Based E 12 ENS Wee e E E 12 S OR dE 12 IA TE Mee te Le eU ER 15 Sek WO EE P x 17 341 ele leif na Gel EE 17 orci A EEE A ee 19 93 MRPO ae E EA 19 SAA TRING Ee E 21 CEBIT 22 ot PERT Call EE 23 Oe e E EE 23 Ot e UN Le EE 23 3GA ANSIGT enee 24 J63 CON TONCO EE 24 o7 Settinss before IEA VIN G OTCE a 072 5 2459490 2300 20109900920 3092424024925200000002 0 9949 1043500205 26 cu e a 26 Ile VOICI E 27 C E T a E E 29 CSS CCAS FOC E 29 392 SEET eege 31
13. id more thar digits Define a custom pattern Delete O0 digits prefix from the front and auto add digit before dialing Save Cancel Item Explanation Set a name for this dial rule PIN Set Set PIN which you need input when you dial out by this rule Record in CDR If you selected it CDR will show which pin the call is outbound through Place this call Choose a trunk for this rule through Failover Choose a failover trunk for using when the above chosen trunk is not available Dialing Rules Define the number match pattern for dialing Define a custom N digit from 2 to 9 pattern Z digit from 1 to 9 X digit from O to 9 16 f Telco De pot i One digit or multiple digits Delete digits If deleted one digit prefix when dial 12345 digit 2345 will be sent prefix Auto add digit If added digit 1 when dial 12345 digit 123451 will be sent 3 4 Inbound Call 3 4 1 Inbound Routes When a call from outside you want to forward this call to an extension or IVR this Chapter will introduce you how to deal with the inbound calls Please configure on this page Inbound Routes 72 Telco De pot Activate Changes Logout Inbound Routes Move the mouse over to a field to see tooltips Basic General Analog DIDs VoIP DIDs DOD Settings Inbound Control Inbound Routes From Analog Channels V Kal C OD D C IVR Prompts Ring Groups Destination working time IVR Blackli
14. or alaw and the size is limited in 15MB 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure as below Click New Ring Group to display the diagram as below New Ring Group X Mame Strategy EX ES Ring Group Members Available Channels Extension for this ring group Optional Ring each all for lasting time s 20 If not answered C Goto Extension C Goto Extension Voicemail C Goto RingGroup Goto IVR Ge Hangup 2512 f Telco Depot e Name Define a name for this ring group e Strategy Select strategy Ring all or Ring in order e Ring Group Members Select ring group members in available channels click to add e If not answered You can choose forward the call to extension extension Voicemail RingGroup IVR or Hangup 3 5 Blacklist If some numbers need to be blocked you can use this functionality Please configure in Blacklist click New Blacklist to display this dialog as below New Blacklist x Blacklist Number Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete the blacklist numbe
15. 00 6 6 Data Storage Upload the voicemail call recording conference call logs etc to the defined FTP server for storage Click Data Storage to display the diagram as below 56 lia Telco Depot FIP Data Storage Data Storage Data Storage Log FIP Data Storage Enable Uploading Iv Server Address 192 168 1 93 User Name gang Password e Directory 1 ep N Status Failed to connect to Ftp Server or upload test file Upload Voicemail Conference record Monitor and Call logs to the defined FIP Server automatically when flash storage is over 40 Then the history files will be removed out automatically Note NOT upload in working time Item Explanation Enable Uploading Enable periodical FTP uploading Server Address Set FTP Server address IP address or Domain FTP account name FTP account password Define a directory on the FTP server A Note 1 Upload Voicemail Conference record Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40 Then the history files will be removed out automatically 2 NOT upload in working time by default 6 7 Backup Backup Backup all the settings Click Backup to display the diagram as below ai f T co Depot Backup List of Configuration Backups S No Name Date Options 1 test Jun 24 2011 e Restore Restore your selected backup file to system e Delete Delete your selected backup file e Download your selected bac
16. 31 Conference Invite Participant U Create Conference Return to conference with participant Return to conference without participant Call Queue Agent Login Extension 63 Agent Callback Login Extension 64 Agent Logoff Extension 65 Pause Queue Member Extension 66 Unpause Queue Member Extension 67 Item iz elEIE Wel Extension to Dal for Set Call Parking number What extensions to park What extensions to park calls on eg 701 720 calls on How many seconds a Set the call time by second if it s time out system will call the call can be parked for previous extension again Pickup Extension Set Pickup Extension Pickup Specified Set Pickup Specified Extension default dial extension to Extension pickup the extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s _45 lia Telco Depot number and A is put through to B immediately Your line is off The caller ID displayed to B is exactly the same as the caller ID presented to you Attended Transfer Allow attended transfer or supervised transfer It works like this While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the tran
17. A z d b t ia Extension 601 Extenssor 01 iP 732 164 10 2 IP 192 8 00 2 The configuration is same as above guide 7 2 Combine two TD100 IP PBX in the same network but use the public IP address as the HOST settings set as below In the page Trunks of TD100 B Add a Trunk 64 f Telco Depot a Trunk X Description Call ZX20A Provider Type Protocol Analog Trunk Register Iv VoIP Trunk Host 218 200 12 1 Peer Outboundproxy Proxy Port Prefix Without Authentication Username 699 Password ees Cancel The general environment for two TD100 IP PBX in different location and one or both two are behind router and using the private IP So we need to make port forwarding in the router and make TD100 IP PBX reach to each other IAX TRUNK Step 1 Set port forwarding in the router for TD100 A For the TD100 A is behind the router you need forward the IAX2 port in your router so all the packets received on the router WAN port 210 11 25 127 4569 will be forwarded to the TD100 A 192 168 1 21 4569 Below is the setting page in a linksys router 65 f Telco Depot Applications amp Gaming setup Port Range Fors UPnP Forwarding Application Ext Port Security arding FJ pplicaliu s amp Gaming ST Trance Hort LECT b Adminis iraton IP Address a m E o a a status UPnP Forwarding Enabled
18. IP PBX can not only provide the traditional basic PBX features call hold call forwarding call waiting and so on but also provide enhanced features such as visual operator voice mail to mail multi media music on hold and auto attendant etc In addition its very convenient for SMEs management and maintenance also easy to upgrade SMEs can set up own phone system to improve the company image and office efficiency Main Features e 90 SIP IAX2 registers e Video Calls e Phone Provisioning e Multiple Language e DID Direct Inward Dialing Number e Support SKYPE for SIP e Support USB disk recording Scalable e Call Recording e Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX H 261 H 263 H 263 H 264 e Caller ID Call Hold Forward Transfer Waiting Parking e Call Paging and Intercom e Call Queue e Black List Phone Book e Music On Hold e DlSA Direct Inward System Access e Flexible Dial Plan e Ring Group Conference Room e Call Logs e BLF Busy Lamp Field e Configuration By web e Built in SIP IAX2 server e Build in voice mail server e System Backup and Restore e Echo Cancelation VAD e Support Static DHCP e VPN Client Support N2N L2TP f T co Depot e DDNS Client Support Dyndns org No ip com e Support NTP Network Time Protocol e Support POE 2 2 Hardware Structure Here we take TD100 A202 as the sample to show the interface and the indicators 2 2 1 Back Panel 2 Analog Port RJ11
19. P Address of WAN port e 12 Play the IP Address of LAN port e 97 Enter into the Voicemail Box e 900 Enter into the Meeting e dH Blind Transfer e 2 Attended Transfer e Disconnect Call Login to the system After connecting the IP PBX to the local area network launch the web browser on a computer which is in this local area network Enter the IP address of the system WAN port IP address http 192 168 1 100 9999 The start web page will appear like this lfa Telco De pot f Telco De pot Euel EpEHE English v Please login Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be displayed A Note 1 Please use IE 7 0 or more higher verion and Firefox browsers 2 You have to add a network segment same with the WAN port if your PC is not at 192 168 1 XXX 3 For safety requirement please modify the username and password after you login You can modify in this page System Management 4 Generally based on the default setting if user didn t do anything in 1 min after login system will reflect its over time If you want to continue operating please login again If username and password are right this following page will be displayed A Telco De pot Activate Changes Logout Home Home E Basic System Info Inbound Control Network a WAN 192 168 1 72 00 60 6E 50 0A 9E Status Storage System F
20. X time with the current PC 6 5 Management Management Click Management to display the diagram as below S4 f Telco Depot Management Management Access Permit SIP Register Allowed Change Password Username Password New Username New Password Retype New Password Apply Set Language Set Voice Language e Change Password You can change the password of admin here default password is admin e Set Language Set voice language of the system And you can set the SIP amp Analog channel here by clicking Show Advanced Options Access Permit Click Access Permit to display the diagram as below Management Access Permit SIP Register Allowed Deny any IP attempting to access GUI except for the ones in the List of Permitted IP Address No Access Permit address defined IN Note After you added a permitted IP you can only login the system by this IP other IP address isn t effective to login the system amp pn f T co Depot SIP Registered Allowed Click SIP Registered Allowed Add Permitted IP to define the allowed SIP user Input the permitted IP address IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Add Permitted IP x Permitted IP address In the following diagram 192 168 1 100 is the allowed IP registered by SIP Management Access Permit SIP Register Allowed List of SIP Allowed IPAddress S No Allowed IP Options 1 192 168 1 1
21. ait before hanging up if the user has dialed an incomplete or invalid number Default is10 seconds Digit Timeout s The maximum amount of time permitted between digits when the user is typing in an extension Default is 5 seconds Extension for this DISA If you want this DISA to be accessible by dialing an Optional extension you can define an extension number for this DISA Select DialPlan Set the DialPlan that calls will originate from abe f Telco De pot 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Paging And Intercom Add Paging Group to display the dialog as below 1 Paging Group x Paging Extension Description SIP 801 SIP 802 802 SIP 803 803 SIP 804 804 SIP 805 SIP 806 806 SIP 807 SIP 808 Paging Group Members Device List Duplex F Cancel Item Explanation Paging The number users will dial to page this group Extension Provide a descriptive title for this Page Group Paging Group Selected device s in this page Members Device List Select Device s to Page Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the Duplex paging group to be able to talk and be heard by all This makes it like an instant conference
22. all after ringing 2 gt Enter agent number password and new agent number gt TP Pickup Enter 64 function key Enter agent number password and new agent number hang up 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off Agent Log Off Enter agent number Enter 65 function key Enter agent number 2052 f Telco Depot 4 1 Options Options Options Include local extension settings and new extension default settings Click Option to display the dialog as below Activate Changes Logout Operator Extension Set Options Operator Extension General Global Analog Settings Global SIP Settings Inbound Control Local Extension Settings Options i Local Extensions are Varying VoiceMail Operator Extension v Global Ring Time Set s 30 Conference Call Queue Enable Transfer Enable Music On Ringback M Music Settings DISA l Allow multiple extensions to be assigned to one analog phone Allow extensions to be AlphaNumeric SIP IAX users Follow Me Paging and Intercom Call Recording Default Settings for New Extensions Phonebook PIN Set Iw SIP M IAX2 Feature Codes Agent IV NAT Status 1234 VM Password Delete VMessage System Item Explanation Global Ring Time Seti Enable Music On Ringback Allow multiple extensions to Allow multiple extensions to be assigned to one be assigned to one
23. alog line through TD IP PBX Same Analog line couldn t be used in multiple trunks If you don t have available Analog GSM trunk you can t set up trunk BER lia Telco Depot 2 Custom VolP Custom VolP allows you to create a VolP trunk please configure on this page Add a Trunk gt VoIP Trunk Add a Trunk x Description Provider Type Protocol SIP Analog Trunk Register r fe VoIP Trunk Host S Pee Peer Outboundproxy Proxy Port Prefix without Authentication Username Password Item Explanation Description for VoIP Trunk digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes Check for opening register service otherwise register service is closed Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by VoIP Provider Password provided by VoIP Provider 3 Peer TD IP PBX will be taken as a Client when you use Peer it s used for outbound call by connecting to another TD100 IP PBX 14 lia Telco Depot Add a Trunk x Peer Name Provider Type Protocol Analog Trunk Dial Plan default VoIP Trunk Host dynamic Peer NAT E Prefix Without Authentication Username Password Item Explanation Define the Peer Name digit or letter is allowed Choose protocol for this trunk SIP o
24. ave bean suspended because your Skype Manag 3 Group video calling has insufficient credit available tp pay for the channel subscnpbon Buy more Omembers credit and the profiles will be reactivated Voicemail 0 members B Online Numbers D members Your SIP Profiles ag Call forwarding Set up a SIP Profile 0 members O Skype Connect 3 profiles oe View profile a Be m om mil E Fis e mie m ve vm o H e be e ve esch om Wi e zm be e ms e 5 Create a SIP profile Create a SIP profile o Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authenbcsbon detasis Choose a profile name aaa Le p Then you can create one sip account you need pay for 4 95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out Note Skype Channel belongs to VoIP channel so any calls from Skype will be directed to the same destination of VoIP 69 lia Telco Depot Profile settings aaa Profile name aaa Profile settings C afhrwg channels Pus a hannel sutso bon to actvate thes profe Authentication details COutgong catis Set up oulgomg cas Reports To make eutgomg calis from fus SIP Profile you need lo add Sh You can alse set up Aufo recharge 50 y
25. below TroubleShooting Ping Traceroute Ping 192 168 1 1 Packets 4 PING 192 168 1 1 127 0 0 1 56 data bytes 64 bytes from 127 0 0 1 icmp seq 0 ttl1 64 time 1 5 ms 64 bytes from 127 0 0 1 icmp seq 1 ttl1 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq 2 ttl1 64 time 0 5 ms 64 bytes from 127 0 0 1 icmp seq 3 ttl 64 time 0 5 ms 192 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 5 0 7 1 5 ms 6 3 Netword Advanced DHCP Server Settings TD100 Series IP PBX support DHCP Click Network Advanced DHCP Server Settings to show the following diagram WAN Port Setup IP Assign DHCP es IP Address 192 168 1 72 Subnet Mask 255 255 255 0 Gateway 192 166 1 1 Primary DNS 192 168 1 1 Alternate DNS HTTP Port 9999 DDNS Settings After configure DDNS you can visit by domain remotely Click DDNS Settings to display the dialog as below 51 f T co Depot DONS Settings DHCP Server Settings DDNS Settings VPN Settings DDNS DDNS Enable DDNS Server Username Password 552525555 Domain zycoo no ip org Update Time s 120 Status Disabled VPN Settings A virtual private network VPN is a method of computer networking typically using the public internet that allows users to privately share information between remote locations or between a remote location and a business home network A VPN ca
26. conference The administrator can invite another person by pressing O without participant when he she is in the conference When you press O you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Agent Login Extension Logs the current caller into the queue as a call agent Once logged in the agent can take calls with the phone off hook 46 f Telco De pot each call is preceded by a warning tone Calls are ended by pressing the key Callback Login Extension to be dialed for the Agents to Login to the Specific Queue Same as Agent Login Extension except you do not have to Agent Extension remain on the line Agent Logoff Extension Agent logoff from the queue Pause Queue Member Pauses a queue member so that the member can not Extension receive calls Unpause Queue Unpause a queue member who is paused previously so Member Extension that the member can receive calls again 4 10 Phone Provisioning When you need many IP Phone for using please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local network it will g
27. d Control Advanced OS Version Status Linux IP PBX 2 6 22 18 Recording List Uptime 08 03 25 up 3 min Load Average 0 12 0 16 0 07 System Info Firmware Version Zycoo System v1 2 System j Server Date amp TimeZone Mon Jan 1 08 03 25 WST 2007 LE Hostname IPPBX Chapier System This chapter will introduce you how to configure the system of TD IP PBX 6 1 Network And Country Configure WAN LAN IP and tone zone Click Network And Country to display the dialog as below fa Vico Dep Activate Changes Logout IP Assign User can select Network amp Country DHCP Static or PPPoE to i get IP address L WAN Port Setup Inbound Control IP Assign Static Advanced v Static v Hostname IPPBX Geesen IP Address 192 168 1 72 System Subnet Mask 255 255 255 0 Network amp Country Gateway 192 168 1 1 TroubleShooting Primary DNS 192 168 1 1 Network Advanced Alternate DNS Time Settings HTTP Port 9999 dass tari Tone Zone Setting Data Storage Hi Country CN China Nj Upgrade A MK it BH IP Assign Static DHCP are supported HTTP Port Set the http server port default is 9999 Remote Administration Enable Disable Access GUI through WAN port f Telco Depot 6 2 TroubleShooting You can ping other network device through TD IP PBX and track network route by command Traceroute Click TroubleShooting to display the dialog as
28. e conference or IVR to be directed to call 18 f Telco Depot 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page IVR f Telco Depc Activate Changes Logout IVR Move the mouse over to a field to see tooltips IVR Menu IVR Settings Inbound Control IVR working time Eege e IVR closed time Name working time Extension Inbound Routes Welcome Message IVR UU E Se ee Please Select welcome IVR Prompts Repeat Loops F Dial other Extensions Black List Keypress Events Time Based Rules Key Action o Ss g 1 Disabled v ege v 4 Disabled v S Disabled v 6 Disabled v 7 Disabled v F 8 Disabled v New 9 Disabled Item Explanation Set a name for the IVR Extension lf you want to listen to the IVR by dialing extension please input an number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops loop times to repeat playing the IVR prompt Dial other Extensions Allow caller to dial other extension besides of the ones listed as below Keypress Events Each digit will be related to the actions defined in the blank 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts 19 f Telco De pot Lh Telco De pot Activate Changes Logout Move the mouse over to a IVR Prompts field to see
29. e Recording Files S No Conference Room Date Options 5 2 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the dialog as below Call Logs Interface 48 f Telco De pot Call Logs Call Start Caller ID Destination Duration sec Disposition IN Note Duration in the call logs is not real charged duration if you need billing PSTN must support polarity reversal function meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 3 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the dialog as below Register Status amp 5 SIP Users Status TAX Users Status SIP Trunks Status IAX2 Trunks Status SIP Users Status Name username Host Dyn Nat ACL Port Status 810 Unspecified D N 0 UNENOWN 809 Unspecified D N 0 UNENOWN 803 Unspecified D N 0 UNENOWN 807 Unspecified D N 0 UNENOWN 806 Unspecified D N 0 UNENOWN 805 Unspecified D N 0 UNENOWN 804 Unspecified D N 0 UNENOWN 803 Unspecified D N 0 UNENOWN 802 Unspecified D N 0 UNENOWN 801 Unspecified D N 0 UNENOWN 10 sip peers Monitored 0 online 10 offline Unmonitored 0 online O0 offline 5 4 System Info Check OS version firmware version and memory etc from here Click System Info to display the dialog as below 49 f Telco Depot Home System Info Basic System Info Inboun
30. emo Phonebook demo Right Click here to Save as Demo File csv Right Click here to Save as Demo File txt Download Phonebook csv Download Phonebook Download a phonebook demo from Download Phonebook demo add and save information refer to the demo content choose the file what you want to uploaded from Upload Phonebook file You can download the phonebook file from Download Phonebook csv 4 8 PIN Set PIN Set will distribute one PIN Code to different extension user if you selected PIN Set on the Dial rule page in Outbound menu the extension user who has the PIN code can dial long distance call Click Pin Set to show the dialog as below 2413 f T co Depot Pic 4 8 1 Add a PIN Set Add a PIN Set A PIN Set Name PIN List bard CC e PIN Set Name Set the PIN Sets Name e PIN List Enter a list of one or more PINs One PIN per line 4 9 Feature Codes Click Feature Codes to display the dialog as below you can define relevant parameter 44 f Telco Depot Feature Codes Management Call Parking Extension to Dial for Parking Calls 708 What extensions to park calls on 701 720 Eg 701 720 How many seconds a call can be parked for 45 Pickup Call Pickup Extension 8 Pickup Specified Extension Transfer Blind Transfer ZS Attended Transfer 2 Disconnect Call Timeout for answer on attended transfer 15 Black List Blacklist a number 30 Remove a number from the blacklist
31. er DTMF mode eg ET lia Telco Depot Denmark Sweden and Netherlands etc V23 used in the UK V23 Japan used in Japan Caller ID Start This option allows you to define the start of a Caller ID signal Ring to start when a ring is received Polarity to start when a polarity reversal is started CID Buffer Length Default CID Buffer Length FXO Mode Select FXO Mode here Relax DTMF If you met trouble with DTMF detection you can relax the DTMF detection Echo Cancel Enable Disable the Echo Cancel function Echo Training Enabling echo training will cause the PBX system to briefly mute the channel send an impulse and use the impulse response to pre train the echo canceller so it can start out with a much closer idea of the actual echo Value may be yes no or a number of milliseconds to delay before training default 400 Busy Detection Used for detecting far end hang up or a busy signal Busy Count If Busy Detection is enabled it is also possible to specify how many busy tones to wait for before hanging up The default is 4 but better results can be achieved if set to 6 or even 8 Mind that the higher the number the more time that will be needed to hang up a channel but lower the probability that a false detection may occur Call Progress If turned on call progress attempts to determine answer busy and ringing on phone lines Global SIP Settings Global SIP Settings lis appropriated for operating by
32. et the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System Network Advanced enable DHCP Server in the dialog as below WAN Port Setup IP Assign DHCP s IP Address 192 168 1 72 Subnet Mask 255 255 255 0 Gateway 192 165 1 1 Primary DNS 192 168 1 1 Alternate DNS HTTP Port 9999 Method Click Extension gt Creat New User select the relative IP Phone manufacture and input relative MAC in the part of Auto Provision Save and Activate Phone Provisioning Zycoo Audio Codecs rae i Y alaw ulaGrandstram Manufacturer 47 Mac Q0a859 726 GSM F Speex f Telco Depot Chapter 5 Status This chapter will introduce you the status of record list call logs system info register status etc 5 1 Recording List Check the record list of defined extension or conference you can delete the record list Click Recording List Extension and Conference will be displayed as below Extension List Interface Recording List Extension Conference Extension Start Date Sep v 2012 End Date Sep v 2012 v E List of Call Recording Files S No Caller ID Destination Date Options Conference List interface Extension Conference start Date Sep v 19 v 2012 End Date Sep 2012 v E3 List of Conference Recording Files Delete All List of Conferenc
33. ewest completed Calls Random Ring a Random Agent RRmemory RoundRobin with Memory and remember where it left off in the last ring pass Agents All the users who is defined as Agent will be shown here Selected agent will be a member of the current Queue Queue Options Announcements Agent TimeOut s 15 Auto Pause Caller Position Announcements Frequency s 30 Wrap Up Time s s Announce Hold Time Max Wait Time s Max Callers 8 Periodic Announcements I Join Empty Repeat Frequency s 0 F Leave When Empty tm Iv Auto Fill l Report Hold Time Note Each agent needs to login to the queue using the login extension defined in Feature Codes Item Explanation Agent TimeOut s This option defines the time in seconds that an Agent s phone rings before the next Agent is rung eg 15 Pause an Agent if they fail to answer a call Wrap Up Time s After a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a ET f Telco Depot i queue before being pulled out empty for unlimited Max Callers This option sets the maximum number of callers that may wait in a Queue Default is 0 Unlimited Join Empty Defining this option allows callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to en
34. his page https login skype com account login form intempzsign in amp return url https secure sk e com account login 67 f Telco De pot Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name zycoo com e Safe amp Secure Forgotten your Skype Name e Quick amp Easy Password e Manage your account zs e Change your settings WEE Forgotien your password Sian me in 2 When you have signed in please click Skype Manager at the end of this page olo Den ILLO LL Bee gang chen Settings and extras A Y 5 LE nize oft Name m Payment sotbngs Stored payment details and Aulo recharge settings View details ALVI Cut Protie getas Currency Your Current 18 ooi t EUR E ur s Change Your email e gang chen zycoo con Skype Manager You ate me administrator of ZYCOO Skype Manager Member page n g Cheney o com mail songs Emets 7 Redeem voucher Redeem your voucher or prepaid card Redeem Your password ig Keep your password secret Change vour password 3 Please click the button Features CSS manager GER NESCIT 0 30 Reports Your account 4 Please click the Skype connect 68 la Telco De pot Connect your existing SIP enabled PBX to Skype with Skype Connect Learn more e Subscriptions members Some of your SIP Profiles h
35. ial power voltage Inaccurate power voltage may cause fire and damage Please do not damage the power cord If power cord or plug is impaired do not use it otherwise it may cause fire or electric shock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug or phone line it may cause an electric shock Do not install this device in an ill ventilated place You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents f T co Depot Leger Brief Introduction 2 1 Brief introduction of TD100 TD100 Series
36. in Feature Codes on attended transfer 3 6 3 Conference If you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conference room This model support 3 conference rooms Please configure on this page Conference 2A f Telco Depot Conference Default Conference Default Conference 2 Conference 3 Conference Extension Extension 900 Conference Password Guest Password 1234 Administrator Password 2345 Global Conference Options Conference DialPlan Play hold music for first caller Enable caller menu Announce callers Record conference Quiet Mode Leader Wait Iw E E E m m Item Explanation The number that users call in order to access the conference room the default number is 900 Guest Password Guest enter the conference room by this code Administrator Administrator enter the conference room by this code Password Conference DialPlan Use the DialPlan when you invite the other participant Play hold music for Check this option Asterisk will play Hold Music to the first first caller user in a conference until another user has joined the same conference Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option ann
37. ing will be stopped when it s timeout Minimum message time Choose the minimum duration of a voicemail message in this selection box Message time below this threshold will be deleted automatically Say message Caller ID Choose this option to play Caller s ID before voicemail 36 f Telco Depot message is played oay message duration Choose this option to play the duration of message before the voicemail message is played Play envelope Choose this option to play envelop including date time and caller ID Allow users to review Choosing this option the caller leaving the voicemail can review their recorded message before it s submitted SMTP Settings Voicemail General SMTP Settings Email Settings SMTP Settings SMTP server Port 25 SSL TSL TI Enable SMTP Authentication Item Explanation SMTP server In order to send e mail notifications of your voicemail Set the IP address or domain name of a SMTP server that your IP PBX may connect to eg mail yourcompany com The port number which the SMTP server running is generally port 25 If SSL is encrypted please use port 465 instead SSL TSL Enable use SSL TLS to send secure messages to server Enable SMTP lf your SMTP server needs Authentication please enable Authentication SMTP Authentication and configure the following information Username Input username of your email box Password Input password of your email box SE f Te
38. ister to TD100 A This method is almost the same as above EXCEPT you need to use the 210 11 25 127 as the service provider instead of 192 168 1 21 Step 3 Set port forwarding in the router for TD100 B Use the same method as Step 1 to do port forwarding in router B for TD100 B as above Setp4 Combine two TD100 and make calls Accordingly set the 601 users in TD100 A and 801 users in TD100 B and build the correct dial rules as above you can make calls between two the TD100 IP PBX Note You can also apply a DDNS to get one fixed domain for both TD100 IP PBX and connect to each other rather than using the Port Forwarding in the router 7 4 How to resolve problems about hearing on one side only If your IP PBX is behind the Router you should build an IP Address Map to resolve this problem as below Advance Options Global SIP Settings NAT Support 66 f Telco Depot MAT Support External IP External Host External Refresh Local Network Address e External IP Replace your external IP address as your public IP or domain e External Host Replace your external IP address as your public IP or domain e External Refresh Set time for refresh default is 10 e Local Network Address Replace your local network address and mask Ghapiers How to use Skype account in TD100 Notice The fee of your business account must be more than 50 when you use the account first time 1 Sign in with the business account on t
39. kup file to your PC Note Please don t change the backup file name Upload Backup File Click Upload Backup File to display the diagram as below Upload Backup File Note Don t change the backup file name Please choose file to upload pus 6 8 Upgrade e Click WEB Upgrade to upgrade as below Choose the file to upload If you enabled Restore Default Settings the system will be restored to default after upgrading Upgrade System Package WEB Upgrade t TFTP Upgrade Restore Default Settings vil Please choose file to upload Click TFTP Upgrade to upgrade as below 58 f Telco Depot Upgrade System Package WEB Upgrade TFTP Upgrade Enter The Package Name ulmage md5 TFTP Server IP address Restore Default Settings T Extract the downloaded firmware package which includes one TFTP server and one upgrading file EEN titpd32 exe ulmage md5 IE 2010 7 8 11 53 us 88 0 KB 7 6 7 MB Run TFTP server you will see the following interface d TRpd32 by Ph Jounim OU s E Curent Directory D ZX50_Update Browse Server interfaces 132 168 1 71 Show Dur Titp Server Tftp Client DHCP server Syslog server Curent Action Listening an port 69 Settings Go into the update page and upload firmware ulmage md5 1221 68 1 71 Enter the package name Enter TFTP Server IP address Click Update button to finish upgrading system package after e
40. lan in TD100 A In the page Extensions Dial Plan Activate the change and apply the test 1 Register an IP phone ZP302B to TD100 B with 801 extension 2 Register an IP phone ZP302A to TD100 A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call Above is the way to route TD100 B s call to TD100 A Accordingly if you want to call from TD100 A to TD100 B continue as below Step 5 Set Dial Rule in TD100 A all calls starting with 8 will be sent to TD100 B Rule Name Call ZX20B PIN Set v Record in CDR M Place this call through Peer ZX20B Failover Dialing Rules rf the number began with 8 and followed by M more than 1 digits Define a custom pattern Delete D digits prefix from the front and auto add digit before dialing Cancel 63 f Telco Depot Step 6 Set the user 801 and Dial Plan in TD100 B Extension Settings Extension S01 Name Leer Password 501 Caller ID 801 Outbound CID VM Password aui E mail Analog Phone Dial Plan DpialPlani V Activate the change and apply the test 601 call 801 and 801 will ring and you can pick up the call 7 3 How to combine two IPPBX in different network The general environment for two TD100 in different locations is two TD100 IP PBX are both in the Internet and using the public IP IAX TRUNK i i ZIX20A ZX208 WAN 218 200 12 1 WAN IP 210 121 11 5 AR 142 148 101 LAN 19 192 sep t0 1
41. lash Total 248 0M Used 80 6M Channels 1 2 FXO EE Device Info Model No ZX20 A2 System Version v1 2 e Network WAN Port IP and MAC will be displayed e Storage Total storage and used storage will be displayed e Channels Channel information will be based on the product model Device Info Product Model and System Version will be displayed f Telco De pot Common Button Besides of the device info in the home page the following common buttons are displayed as well e Logout Log out GUI e Reboot Reboot the IP PBX system e Factory Defaults Restore all settings to factory default Activate Changes Activate the changes for your current configuration System Menu System Menu include the following sub menu e Home Page Display device info e Basic Basic configuration on extension trunks etc e Inbound Control Configure Inbound Route IVR and Black List etc e Advanced Configure extension s default info conference etc e Status Check record list call logs register status etc here e System Configure network time etc manage call logs back up files etc 3 2 2 Basic Configuration Configure Extensions TD100 IP PBX support SIP IAX2 and analog extension support Batch Add Users configure extension from this page Basic Extensions Lh Telco De pot Activate Changes Logout Move the mouse over to a Extension Configuration Vemm Basic Extensions Upload Download Extensions Extensions Log Extensions Tus Exte
42. lco Depot Email Settings vV aiceMail General SMTP Settings Email Settings Template for Vnicemail Emails Mlattach recordings to e mail Sender Name IPPBX Server From usernameg mailservyer cam Subject you ve a voicemail from 7VM_CALLERID Message Dear VM_NAME you have a new voicemail from SIM CALLERIO the message time is 1VM_OURF Save Cancel Template Variables vM NAME Recipient s firstname and lastname 4VM DUR The duration of the voicemail message SIVvhM MAILBOe The recipient s extension 4VM_CALLERIO The caller id of the person who left the message 4VM_ MSGNUM The message number in your mailbox 4VM DATE The date and time the message was left item Explanation Attach recordings to e mail This option defines whether or not voicemails are sent A EAEAN Sender Name Display the Sender name when you receive a Sender s email address Subject Subject of the mail The message pattern 4 3 Music Settings Management for music on hold music on ringback music on call queue Click Music Settings to display the dialog as below sp la Telco De pot Music Settings Music Settings Music Settings Music Management Music On Hold Reference Music On Ringback Reference Music Music2 Music On Call Queue Reference Music Reload Please define different music file for different music folders Music Management Music Settings Music Management Music Management
43. ll you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the diagram as below to learn Reference Parameters and Explanation of Call Park Item Explanation Extension to Dial Default number is 70 It can be defined in Feature Codes for Parking Calls What extension to Default number is 701 720 It can be defined inf Feature Codes park calls on How many Default is 45 seconds It can be defined in Feature Codes seconds a call can be parked for 209 f Telco De pot 3 6 2 Transfer If an incoming call asked to speak to your colleague you can transfer the call directly to your colleague or transfer the call after agreed by your colleague Please check the diagram as below to learn On the call Gei gt b Input and extension number Hang up Extension user speaking GH t Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up ET gt Cs gt Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user ee gt b Reference Parameters and Explanation of Transfer Item Explanation Blind Transfer Default is it can be defined in Feature Codes Attended Transfer Default is 2 it can be defined in Feature Codes Disconnect Call Default is it can be used after you use function key 2 fett it can be defined
44. n provide secure information transport by authenticating users and encrypting data to prevent unauthorized persons from reading the information transmitted The VPN can be used to send any kind of network traffic securely Series IP PBX support N2N and L2TP 259 2 f Telco De pot VPN Settings DHCP Server Settings DDNS Settings VPN Settings VPN VPN Mode N2N L2TP VPN Enable E Server Address Port Local IP Subnet Mask Local Port Username Password Status Disconnect IP Address IN Note 1 DDNS supports the domain provided by Dyndns org No ip com only 2 VPN supports N2N L2TP only 6 4 Time Settings Click Time Settings to display the diagram as below NTP Time Settings Time Settings NTP C Manual Time Set Manual Time Set 53 f Telco Depot Time Settings Time Settings NTP Ge Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize current PC time Item Explanation NTP Server Specify the NTP server that you wish to use You may type either the domain name or the IP address of the server and it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Select your time zone so that the system will set time based on n Iesse Synchronize with Click the button to synchronize the PB
45. nsion Number Outbound Routes Inbound Control Extensions Advanced S NoName Extension Port Protocol Dial Plan Outbound CID Options Saus M 1 801 801 SIP DialPlani Edit System M 2 802 802 SIP DialPlani Edit M 3 803 803 SIP DialPlani Edit M 4 804 804 SIP DialPlani Edit 5 805 805 SIP DialPlani Edit rT 6 806 806 SIP DialPlani Edit l7 807 807 SIP DialPlani Edit M 8 808 808 SIP DialPlani Edit To 809 809 SIP DialPlani Edit M 10 810 810 SIP DialPlani Edit Extension Settings Item Exvplanatton Search Search extension precisely or fuzzily Show all Show all extensions lia Telco Depot Be connected to the phone eg 888 Extension name English letter is supported only eg Tom Password Support default or random password combined by letter and figure eg 12u3b6 Calles ID eg 801 The e mail address for this user eg Tom 2gmail com Analog Phone If this user is attached to an analog port on the system please choose the port number here Dial Plan Please choose the Dial Plan for this user Dial Plan is defined under the Outbound Routes Voicemail This user will have a voicemail account after choosing this option Can reinvite Set up calls directly between caller and receiver after being connected by IP PBX system This method is known to cause problems with certain hardware such as the common Cisco ATA 186 Check this option if the User or Phone is using SIP or is a SIP device
46. ntering the TFTP Server IP Then system will reboot automatically 59 f Telco Depot This chapter will introduce you how to use TD IP PBX by example 7 1 How to connect the TD100 IP PBX to the Internet If your office access the public network through router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network ADSL Modem ZP302 IP Phono 7 2 How to combine two TD100 IP PBX in the same network We start combining two IP PBX in the same network and then try to expand to different network Below is the structure of how to combine two IP PBX in the same LAN 60 f Telco Depot Lax TRUNK ZXZU A ZX20 H IP 192 168 1 100 IP 192 168 1 20D a i 11 As r bs E rienak 601 Estenalon E01 IP 132 168 1 81 IP 1522 168 1 81 Register the TD100 A as an peer in TD100 B via IAX2 trunk so the extensions in TD100 A can make calls to TD100 B s extensions via this special trunk In above structure 1 ZP302A registers to TD100 A as extension 601 ZP302B registers to TD100 B as extension 801 All the extensions under TD100 A are in the format 6XX All the extensions under TD100 B are in the format 8XX Extensions under TD100 A can make calls to extension under TD100 B with format aXX 6 Extensions under TD100
47. ou never run out of credi Back to SP Profile tet call Outbound cats to tandines and mobdes in Ihe US are ch centsman For all other deshnahons see Siype x sister pers rates Add creda Auto recharge xettings Then you can see the sip account information by clicking Authentications details Authentcation details aaa Please choose the method of authentication needed for your PBX Profile settings o Registration or IP Authentication O Authentication details remamepatreon ROT SCH User 99051000142212 Password KK3U py Joer Even Generate a new password s Back to SIP Profile Pst Skype Connect ackiress sip skype com UDP Port 5060 A SP wseris not yet registered af sip skype com Finish Thank You gt 70
48. ounces to all Bridge participants the joining of any other participants Recording format is WAV Quiet Mode If this option was checked all users entering this f Telco De pot conference will be marked as quiet and will be in Listen Only mode Leader Wait Wait until the conference leader admin user arrives before starting the conference Please check the following diagram to learn Go to conference Ready to go into conference L Input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number into the conference Add new guest Invite new conference member CET L e function key The called pa o 4 L gt E s i into the conference s Gen Conference Room Input function key 07 and function key The called party Admin back to number who you want to invite hang up the conference 3 Settings before leaving office 3 1 Follow Me If you don t want to lose any call you can use this function Please click Follow Me New Follow Me ay lia Telco Depot New Follow Me x Extension Status P Always F Busy F No answer Ring lasting for s 20 Set your Follow Me number Forward to an Internal Extension Forward to an External Number Set Internal extension Item Explanation Statu Ring lasting for s Default is 20 seconds you can define it by
49. professional engineer or technician if you need modification please contact with our technician support 4 2 Voicemail Details configuration on Voicemail Voicemail Reference Voice Message Options Playback Options If you need send message by mail to your defined mailbox you must configure SMTP and Email model Click Voicemail to display the dialog as below 238 lia Telco Depot v aiceMail General SMTP Settings Email Settings VniceMail Reference Extension for checking messages 600 Max greeting seconds 60 Direct to Voicemail F Dial O for Operator L Vnice Message Options Message Format WV 16 bit s Maximum messages 10 Max message timeiminutes Min message timelseconds Playback Options Sav message Caller ID Sav message duration Play envelope Allow users to review CRUISE Cancel Item Explanation Extension for checking u BEES that users call in ERR to access their Max greeting seconds Defining this to set a maximum time for the ee ee Direct to Voicemail Defining this option to go to voicemail box directly Dial 0 for Operator Callers entering the voicemail application can leave for Operator by dialing 0 Message Format Choose the format of the voicemail messages in this selection box Maximum Messages Choose the maximum number of messages in this selection box Maximum message time Choose the maximum duration of a voicemail message min Message record
50. r IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes IP Address of the other IP PBX NAT Check this option extension user will be configured after NAT Network Address Translation Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by the other TD100 IP PBX Password provided by the other TD100 IP PBX Once a trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If you don t allow extension user call out please ignore this part Please configure on this page Basic gt Outbound Routes 15 f Telco De pot fa Telco Depot Home Outbound Routes List of DialPlans Extensions New Outbound Routes Inbound Control List of DialRules Add a Dial Rule S No Rule Name Dial Pattern Call Using Options 1 Call PSTN a with 9 and followed by more than 3 Ports L2 Edit Delete On this page you can configure basic match pattern of outbound routes and create different dial plan Please configure by clicking Add a Dial Rule Rule Mame PIN Set lv Record in CDR CI Place this call through Failaver Dialing Rules If the number begins with and followed by
51. r by function key on the phone Please operate as the following diagram Add Delete blacklist number on the phone blacklist number T Der Input function key 30 Input blacklist number Be sure by press key 1 Hang up Input function key 31 Delete Reference Parameters and Explanation of Blacklist Explanation When the extension user in the system input 30 to add a blacklist number this number will be added to the Black List When the extension user input 31 blacklist number this number will be deleted from the Black List BIS AE f Telco Depot 3 5 1 Pickup Call If an extension user is away from his her desk other extension users can pickup the call by function key on the phone Please check the following diagram to learn When Extension is ringing Input function key 8 A t xx Extension Number input function key 7 and define another extension to pick up Connected to speak Reference Parameters and Explanation of Pickup Calls Explanation 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes e Defined extension number must be inputted after This can be defined in Feature Codes 3 6 On The Call 3 6 1 Call Parking If you picked up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call the system will te
52. sferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with the B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the answer timeout value attended transfer Blacklist a number Add a black list number Remove a number from Remove a black list number the black list Invite Participant The administrator can invite another person by pressing O when he she is in the conference When you press O you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create Conference While you speak with another party you can press 0 you BEEN and the callee are immediately transferred to conference Return to conference The administrator can invite another person by pressing O with participant when he she is in the conference When you press O you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Return to
53. st Time Based Rules Advanced From VoIP Channels Status System ege M Destination working time IVR v When a call from a trunk Analog VoIP it could be forwarded to an extension call queue conference or IVR You can choose based on your requirement Analog Channel DID If you want to direct the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this page Add Analog Channel siTe f T co Depot Add Analog Channel x Channel Extension e Channel Choose Analog Port of trunk e Associated Extension Select Extension call queue conference or IVR for DID VoIP Channel DID If you want to direct the inbound call from a VoIP trunk to a specified extension call queue conference or IVR please configure on this page Add VoIP Channel Add VoIP DID X DID Number e DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk e Associated Extension Choose a specified extension call queue conference or IVR to be directed to call DOD Settings If you want to direct the inbound call from any trunks to a specified extension call queue conference or IVR please configure on this page Add DOD Add DOD X DOD Number e DOD Number This number is the caller s phone number it could be called from analog channel or VoIP GSM E1 T1 Line e Associated Extension Choose a specified extension call queu
54. ter Queues with no available agents Leave When Empty Defining this option forces all callers to exit the Queue if New Callers are also not able to Enter the Queue This option should generally be set in concert with the Join Empty option Auto Fill Defining this option causes the Queue when multiple calls are in it at the same time to push them to Agents simultaneously Thus instead of completing one call to an Agent at a time the Queue will complete as many calls simultaneously to the available Agents Report Hold Time Check this option if you wish to report the caller s hold time eweg to the agent member before they are connected to the caller Frequency s How often to announce queue position and estimated Basel holdtime 0 to Disable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if 1 minute Repeat Frequency s How often to announce a voice menu to the caller O to Disable Announcements Announcements Select the Announcements Prompt from IVR Prompts Prompt 3 8 2 Agent Registration You need register for using after creating agents Agent Registration when hook off Agent Registration SN C gt geess 4 Pick up Enter 63 function key Enter agent number and password answer the call Agent Registration when hook on 281 f Telco De pot Agent hung up after registration can answer c
55. tooltips m o Il Basic IVR Prompts Upload Prompts Inbound Control Inbound Routes List of IVR Prompts IVR S No Name Options IVR Prompts Nem Ring Groups Blacklist Time Based Rules 3 welcome gsm Play Delete Advanced System Click Record a IVR Prompt to display the diagram as below Record a IVR Prompt X File Name e File name Define a name for the recorded IVR prompt e Format Define the format of the IVR Prompt only GSM WAV 16 bit supported e Extension Select an extension for recording click Record button the selected extension will ring then you can record IVR If your want to listen to the recorded IVR prompt please click play and input extension number in the following diagram click confirm the extension will ring and play the IVR prompt after hang up Please enter an Extension on which you want to listen to the file Upload Prompts 20 f Telco De pot 77 Telco De pot Activate Changes Logout Record a IVR Prompt You can record a IVR Prompt by any user extension device m O Basic Upload Prompts IVR Prompts Upload Prompts Inbound Control Inbound Routes Upload Prompts IVR Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw IVR Prompts The size is limited in 15MB Ring Groups Please choose file to upload DIS Blacklist Upload Time Based Rules Advanced Status System TD PBX prompts support wav gsm format ulaw
56. wer L C When No answer leaving message Press when finish pls leave your message leaving message 28 f Telco De pot Listen to the message When there is voicemail in extension x97 Enter extension number and password gt vi gt GO Enter Voicemail Enter extension number and password listen to the message hang up box Number 600 of voicemail box for this extension IN Note 1 If you would like using this function you must write correct email address in extension settings 2 You need configure SMTP and Email model in VoiceMail please check the details in the above chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agent in the Extension Settings Advanced Options then assign agent and Ring Strategy in Call Queue please learn from the following configuration interface Call Queue Call Queue 1 Call Queue 2 Call Queue 3 Call Queue Options Queue Number 500 Queue Name Service Ring Strategy Random ze Agents 220 f Telco Depot Item Exvplanatton Queue Number This option defines the extension number that may be dialed to reach this Queue This option defines a name for this Queue eg Sales Ring Strategy RingAll Ring All available Agents until one answers default RoundRobin Take turns ringing each available Agent LeastRecent Ring the Agent which was called least recently FewestCalls Ring the Agent with the f

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