WROC User Manual
Contents
1. Call Waiting If a new call comes in when the extension is busy you will hear a Du Du tone Then you can choose to answer reject or ignore it without terminating the current call For example when you are on an important call but a new call comes in you can hold it to answer the new one If necessary you can switch between the two calls Enabling Call Waiting Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick off Call waiting option Click Save oM Using Call Waiting No action is required when the system prompts you with the Du Du tone for a new call Continue the current call After a certain period of time the Du Du tone will automatically disappear Pause the current call for a new one After hearing the Du Du tone press to answer the new call Switch call objects During a new call press to resume the original conversation Note The call waiting function is not available for the switchboard Call Forking This feature enables you to set the device to simultaneously forward incoming calls to both an extension and a pre set terminal such as a mobile phone avoiding missing important calls For example if the mobile phone 13812345678 is set as a forking number for the extension 204 the device forwards incoming calls to both the extension and the mobile phone so that you can answer calls using your mobile phone when absent from2. Voice Mgmt Status Wizard Service Name Function Set network parameters such as network connection mode wireless network Network security and USB storage Voice Set telephony parameters such as auto attendant call forwarding 3 way conference call Mgmt Provide settings such as password change software upgrade configuration Management management system reset and restoration of the factory default settings Status Allow you to check the transmission status of network statistics on data sending and receiving log management call status call log and product information Wizard Provide guidance on quick installation of the WROC For details see the Quick Start Guide Interface Buttons Common buttons in the GUI are as follows 9 a Reboot Logout Go back to the home page Save Save the configuration Back to the top Back to the top of the interface page Function Description WROC is a converged All In One communication device delivering multiple services developed for small office and home users It can connect to terminals on the Internet or local area network LAN such as computer network phone called IP phone smart phone tablet PC and video surveillance camera through Ethernet 3G Wi Fi or other broadband IP network In addition the WROC provides telephone interfaces to support the connection with public telephone network ordinary telephone and fax machine
3. Wireless distribution system WDS enables the WROC to extend its wireless network coverage by establishing connections with other routers through lazy bridge or repeater mode Configuration of WDS in the GUI 1 Click Network from the home page 2 Click Wireless WDS Select the WDS mode and enter the encryption type and key If the bridge or repeater mode is selected the AP MAC address needs to be entered WDS Mode Applicable to Applicable to the Able to Provide Remarks the Master AP Extended AP the AP Function Lazy Yes Yes Yes The MAC address of the extended AP is not required Bridge Yes Yes No The MAC address of the extended AP is required Repeater Yes Yes Yes The MAC address of the extended AP is required 3 Click Save Example for Extending the Wireless Network Coverage in WDS Lazy and Repeater Modes 1 Log in to the WROC and click Network from the home page Click Wireless gt Basic select 802 11b g n as the network mode and then select channel 11 Write down the SSID 17 Set the encryption mode and key for WROC wireless network If the default security mode of WPA WPA2 PSK is applied the encryption type should be AES and the key 12345678 Select Lazy as WDS mode AES as the encryption mode and set the key to 12345678 4 Set the SSID operating mode security mode encryption type key and channel of a router to be identical with those on the WROC If the WDS mode is repeater the set
4. default APSD is disabled WPS WPS Wi Fi Protected Setup is used to establish encrypted connections between wireless client and WROC in a simple and quick manner You are not required to select the encryption type and set a key for WPS You only need to enter the PIN code or press the WPS button on the terminal Enabling WPS 1 Click Network from the home page 2 Click Wireless WPS and tick off the Enable option 16 3 Click Save Selection of WPS Setting Mode PIN In this mode you need to add the PIN code of the wireless client to the Personal Identification Code box and click Start to connect Alternatively you can enter the PIN code generated by the WROC into the wireless terminal to establish the connection PBC One key encryption to establish a safe connection between the WROC and wireless terminal you only need to press the WPS button on the WROC or tick off PBC in the GUI and click Start to connect and then press the WPS button on the wireless terminal within two minutes Reset OOB After the Out of Band OOB button under Wireless WPS is pressed the WPS client will be in an idle state and the WPS indicator will turn off In this situation the wireless network of the WROC is open to the public allowing the access of wireless terminals without entering the password Note After resetting OOB you are recommended to re set the security mode for the wireless network of the WROC WDS
5. office As soon as you answer the mobile phone the extension automatically stops ringing Set the Forking number in the Interface Click Voice on the main page Click Extension Analog extension IP extension Advanced E Enter the Forking number such as 13812345678 Click Save US Set the Forking number Using the Phone You can also set the simultaneous ringing number through the phone by the following way picking up the phone and then pressing 75 the simultaneous ringing number and in sequence Note 75 refers to the service code of simultaneous ringing and the simultaneous ringing number can be an extension or a mobile phone number After setting the system voice prompt will inform you of the successful service registration and repeat the simultaneous ringing number that you have 37 entered Query Cancel the Forking number Using a Phone Query Pick up the phone and press 75 The system voice prompt will inform you of the existing simultaneous ringing number Delete Pick up the phone and press 75 The system voice prompt will inform you that the service has been cancelled successfully Notes e Call forking does not take effect if functions such as no disturbing unconditional call forwarding and phone secretary are enabled e Call forking does not take effect if the incoming call is in the call waiting mode e If incoming calls ring on an external terminal through analog external lines th
6. protocol is suitable select TCP amp UDP Comment Custom name 3 Click Add Note If the service port 80 is included in the port range configured for the virtual server click Firewall System security to change the remote management port to any value other than 80 such as 8888 or a conflict will occur causing the virtual server unavailable Port Forwarding Port mapping enables Internet users to access certain applications such as FTP server on the specified LAN terminal of the WROC Setting Port Mapping 1 Click Network from the home page 2 Click Application Port forwarding and configure the following parameters Host IP address Specify the IP address of the host where port mapping is enabled on the LAN Public port Specify the external network port corresponding to the LAN server port Private port Specify the server port of the LAN host Protocol Specify the protocol applied for port mapping If the protocol to be used is not clear you are recommended to select TCP amp UDP Comment Custom name 3 Click Add Note A maximum of 32 port mapping rules can be added to the Port forwarding list 23 DMZ Enabling De militarized Zone DMZ exposes a certain device in the LAN to the WAN for unrestricted two way communications Setting DMZ 1 Click Network from the home page 2 Click Application gt DMZ and tick off the Enable option Enter the IP address of the DMZ host on the LAN 3 Dete
7. recommended 7 Configure parameters for the upload or download rules Name Specify the name of a rule Priority Set the priority for a rule Destination Dest IP address Specify the destination IP address over which QoS takes effect Source IP address Package length Specify the local IP address Specify the length of packets passing through the router DSCP Differentiated Services Code Pointdistinguishes priorities by code values If there are no special requirements the default is recommended Protocol Specify the protocol type over which QoS takes effect 21 8 Click Save Note By default the WROC gives the priority to voice services so QoS settings do not take effect Over voice services 22 Application Virtual Server The virtual server achieves the port range mapping between the WAN and LAN terminals of the WROC The access of WAN to this port range will be located by the specified terminals in LAN Setting Virtual Server 1 Click Network from the home page 2 Click Application Virtual server and configure the following parameters Host IP address Specify the IP address of the host serving as the virtual server of the LAN Port range Specify the start and end ports which the virtual server monitors Protocol Specify the network protocol used by the virtual router For example you need to select UDP for DNS server and TCP for Web server If you are not sure which
8. required 5 Select the wireless Channel The default is Auto If the signals are unstable try another channel 6 Click Save Note You can view the basic information of clients on the wireless network of the WROC from Wireless gt Clients List AP Isolation For the sake of information security wireless terminals connected to the same WROC can be isolated to prevent mutual communications With this function public hotspots can be set in large public 13 spaces such as airports and hotels to ensure safe network access Enabling Wireless Terminal Isolation 1 Click Network from the home page 2 Click Wireless Basic AP Isolation and tick off the Enable option 3 Click Save High Speed Mode This setting is located under Wireless Basic All parameters in this setting take effect only when the network mode is 802 11n or 802 11b g n The default is recommended for the following parameters Operating mode Mixed mode which can improve the compatibility of wireless network but will affect its throughput Green mode which can increase the throughput but will affect the compatibility and system security Channel bandwidth In 802 11n mode two 20 MHz channels are bundled into a 40 MHz channel In real situations the 40 MHz channel can be used as two 20 MHz channels a primary channel and a secondary channel Data can be sent and received from the 40 MHz channel or a single 20 MHz channel which d
9. you know the hours extension please dial it now Customize the greeting prompt Synthesizing greetings You are allowed to customize the greeting prompts by using the voice synthesis service provided New Rock Technologies Inc You simply enter the English text stream in the interface of Basic Text to voice greeting and device will send the request to the server and get back the voice file generated by the server Here are the steps for performing the text to speech synthesis on the Web GUI Click Voice from the home page Click Basic gt Text to voice greeting input the content of greeting and click Start Play and save the file either Business hour or Non Business hour e PUNA Go to the Basic gt Auto attendant page to select the greeting file Note To perform the synthesis the device is required to connect to the Internet Preparing the greeting file your own way You can also prepare the greeting file in whatever means that available to you The file you prepared must be in PCMU format with pcm and the size of the file has to be limited to 300KB 1 Click Voice from the home page 2 Goto the System Greeting page click Browse to select a greeting file in PCMU format such as userl pcm and click Upload 3 Go to the Basic gt Auto attendant page to select the greeting file Outbound Call Transfer This feature allows the operator to transfer trunk calls to external phone terminals For example if a call comes i
10. IP address and the Lease time needs to be set 3 Click Save Note Before the lease expiration the DHCP server will not assign any IP address in use to another terminal MAC Address Binding If an IP address is bound to a MAC address the IP address will be assigned only to the terminals with the bound MAC address MAC address binding can effectively prevent illegitimate users from occupying network resources Settings of MAC Address Binding 1 Click Network from the home page 2 Click Network DHCP server and enter the MAC address and IP address to be bound in the MAC address binding box The IP address must be in the same network segment with the LAN IP address 3 Click Save 11 DHCP Clients The DHCP client list displays the information about terminals to which the DHCP server has assigned IP addresses including hostname MAC address acquired IP address and expiration time of the IP address Hostname Client name MAC address Client MAC address IP address IP address assigned to the client host by the DHCP server Expires in Remaining time before the IP address expires Every IP address has an expiration time and the client software will automatically renew it before the expiration time 12 Wireless Network Basic Wireless Network Settings Wireless terminals can get access to the Internet by connecting to the wireless network of the WROC Enabling Disabling Wireless Services through WLAN Butt
11. Integrating such functions as wireless router office telephony system media server and storage sharing this intelligent device provides you a new experience of communication Wireless Office Saving Time Efforts and Cost The WROC provides 802 11N wireless access point to establish connections with wireless terminals including iPad computer printer fax machine and smart phone saving the trouble of cabling Printer To FTTB FTTC C or ADSL modem SIP based soft phone Mobile Extension In contact with your customers anytime and anywhere The WROC supports a maximum of eight IP extensions After being registered in WROC through 3G or WiFi your iPad or smart phone can be used as an IP extension allowing you to make or take phone calls and enjoy rich phone features wherever you are in the office at home or in journey Storage Sharing Timely Effective and Convenient WROC provides two USB2 0 interfaces for external storage devices USB disk or mobile hard disk You can get remote access to the information saved in WROC external storage device Chapter II Network Network Settings WAN The wide area network WAN access mode of the WROC depends on the service provided by the network service provider WAN Settings 1 Click Network from the home page 2 Click Network WAN and select a connection mode for the available network STATIC In this mode a static IP address provided by the network service pro
12. Key renewal interval which indicates the interval at which the broadcast and multicast keys are refreshed The default is 3600 seconds Click Save Advanced Wireless Network Settings The advanced wireless network settings are located under Network Wireless Advanced The default is recommended for the following parameters BG protection mode This parameter indicates a self adjustment mechanism which helps 802 11b g wireless clients to successfully connect to 802 11n wireless network under complex situations The default is Auto Beacon interval This parameter represents the amount of time between beacon transmissions The smaller the interval the faster the access speed of the wireless client the larger the interval the higher the data transmission efficiency of the wireless network The default is 100 and you are not recommended to change the default Data beacon rate DTIM This parameter indicates the interval of beacon transmission The 15 default is 1 Fragment threshold This parameter indicates the threshold for data fragmentation When the data size exceeds the threshold the data packet will be fragmented into several pieces The default is 2346 and you are not recommended to change the default RTS threshold When the data packet exceeds the threshold the sender will first send a Request to Send RTS and wait for the response Upon receiving the permission the sender can send data pac
13. New Rock WROC Wireless Office Communication System User Manual Applicable to Version 2 2 5 78 Contents Chapter I Overview EE M 4 ieu E 5 Product Appearance a E and NOR tr dt e UWA n RR er ee 5 DeviceAB ttOns tete ER CUI PRU EEEE 6 Login teria bear con p ede etd t e RE hb t e tas 6 Servic MOU P 6 Interface B ttOns re reir RE ER RT n AE ER EORR EE E eee RH ie e Ie REIR 7 Function Description Chapter II Network NE WORK ce tcd ee cte e e it boe e td bm te WAN ist Demo RR a eee amt e Na ipii 10 MAC Clotng cette e een ean nate ed RR ee dre n e tg 10 LAN M 11 Bi s e Eccle 11 MAC Address Binding RE RR TAA os SEGRE 11 pj eel E 12 Wireless Network oet is 13 Basic Wireless Network Settings comes someone tette tenent teet tton ttt tton tts nnt coreanos acesso 13 PAPAS OV AIO I eae EU NS High Speed Mode Wireless Network Security Advanced Wireless Network Settings ceecssssscsssescsssessssssecssssccessessssnseessueccessuesssnseessuusccssseessnussssssnesssasecssneess 15 WisEi Multiz Media rt rede ee e ete lee te n er URN 16 pe 16 WDS aia 17 Difensore siii 18 Firewall 2
14. Services Code Point DTMF Dual tone multifrequency DTIM Data beacon rate IMS IP Multimedia Subsystem MCS Modulation and Coding Scheme OOB Out of Band QoS Quality of Service RDG Reverse Direction Grant RTS Request to Send SIP Session Initiation Protocol STBC Space Time Block Code TKIP Temporal Key Integrity Protocol UPnP Universal Plug and Play WDS Wireless distribution system WMM Wi Fi multimedia WPS Wi Fi Protected Setup 52
15. arameters Prefix This parameter is used to select different trunks for outbound calls The default prefix for IP trunk is 9 for analog trunk is 7 and for IP phone circle is 6 Second dial tone If this option is selected the system will send out the second dial tone after the prefix is dialed Trunk WROC2011 supports one analog trunk and eight IP trunks e Before dialup please ensure that your extension has the corresponding call out authority Ifthe type of a trunk is set to DID the trunk can only be used by the bound extension for outgoing calls 4 Click Save Dialing Method Making an External Call Making an Internal Call Direct dialing Pick up the phone and dial the external phone number Pick up the phone and dial the number of another extension Using prefix Pick up the phone and dial the prefix plus the external phone number Pick up the phone and dial the number of another extension Hotline The WROC provides the following auto dial modes Immediate the device automatically dials the preset hotline number after off hook Delayed the device automatically dials the preset hotline number if no dialing is performed five 41 seconds after off hook For example you can enable the delayed dialing function on the WROC at your home and set the emergency service number as the hotline At peacetime your aged parents can make a call in a normal way In an emerg
16. available for the switchboard e Forward unanswered calls to another phone does not take effect when call waiting is enabled Instead incoming calls will be held when the line is busy e Inthe scenario where the route type of a call answering group is set to IP trunk sequential or IP trunk circular and the call forwarding function is enabled on an extension of the group when the extension rings the WROC will forward the call to a specified phone Even though the phone is not answered the call will not be forwarded back to another extension in the group e When the call forwarding number is an external phone number please first check the call out authority of the extension Phone Lock Phone lock requires a PIN Personal Identification Number for making outbound calls For example the phone lock function can be enabled on extensions to control phone expenses Employees are allowed to set a PIN for their own extension If an extension is locked one has to get the valid PIN before making a call with this extension Setting Phone Lock in the GUI 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Advanced E 3 Enter the PIN number and tick off the Calling with PIN item PIN The PIN is required for phone lock and authorized dialing Please keep it safe If this option is selected a PIN will be required before making an outbound call Calling with PIN through the extension If the PIN is invali
17. call prefix International call prefix Specify the identifier of the international call such as 00 4 Click Save Digitmap Digitmap is used to identify the end of the dialing so as to start the call in time A well designed digitmap reduces the waiting time of the WROC and increases the speed of connection establishment Querying Adding Digitmap 1 Click Voice from the home page 2 Click System Dialing 3 Query and check matching rules in the text box of Digitmap For detailed information about the matching rules see Digitmap Rules 4 Click Save Note Digitmap can define a maximum of 250 matching rules The length of each rule cannot exceed 32 digits or 38 characters The total length of the character string cannot exceed 6000 bytes Digitmap Rules 0 9 4 Equal to the dial keys on the telephone x Represent a single digit from 0 to 9 43 Represent a multi digit number For example 1 represents a multi digit number starting with 1 T Indicate a timeout terminator 1 Represent a number set For example 1 3 5 7 9 represents a number among 1 2 3 4 5 7 8 and 9 x T Stand for a phone number starting with a number from O to 9 with unlimited length If no new number is received after the preset dialing time expires the WROC will send out the detected number x H Stand for a phone number starting with a number from O to 9 with unlimited length If is added afte
18. cess Control This feature controls the access of users by accepting or rejecting the connection request submitted by the client according to the rule parameters The connection request can be filtered based on one or several control rules Setting Access Control 1 Click Network from the home page 2 Click Firewall Access control set the Rules then click Add The filtering based on the MAC address and source IP address can prevent a terminal from connecting to the Internet The filtering based on the destination IP address can prevent the access to this IP address The filtering based on ports can prevent the access to some services such as WEB and File Transfer Protocol FTP 3 Tick off the Enable option in the Basic settings box 4 Select Default policy which is a measure adopted to deal with the network packets that don t conform to the rule 5 Click Save Notes A maximum of 32 control rules can be added to the control rule list e When you disfavor a certain filtering rule added to the control list you can set it as empty Advanced Filtering This feature filters network packets passing through the WROC in a more specific and precise manner It can filter Java applets and ActiveX applications based on contents prevent illegitimate websites based on URL filtering and block specified types of websites by keywords Setting Filtering In the GUI 1 Click Network from the home page 2 Click Firewall Advanced filte
19. ch as recording are related to the system time DDNS If the IP address of the WROC is not fixed the IP phone terminal on the Internet needs to find and register to the WROC based on a fixed Dynamic Domain Name Server DDNS Configuration of DDNS 1 Click Network from the home page 2 Click Advanced DDNS Select the Service provider and enter the account password and domain name obtained from the DDNS service provider The Renewal interval can be set as required For example you can set it to 600 the default unit is second 26 3 Click Save Note DDNS service providers that the WROC supports include Dyndns org freedns afraid org www zoneedit com www no ip com www 3322 org 27 Chapter III Voice Auto Attendant The auto attendant allows callers to locate the people in the office without talking to a receptionist Callers can also choose to talk to a receptionist for assistance You can customize the greeting prompt to the callers Auto Attendant and the Receptionist When a call comes in the device will answer the call and play the user configurable welcome prompt and the voice menu Following the voice menu the caller can choose to use the DTMF key and enter the extension number or 0 to talk to the receptionist who is assigned with an extension 200 by default The receptionist can further manually transfer the call to an extension Here are the steps for changing the settings of auto attendant 1 Click V
20. ct the QoS mode Available QoS modes include Bi direction traffic control Upload control and Download control 3 Set values for the upload and download bandwidths based on the network condition 4 Select the QoS policy DRR Rate limit SPQ Priority This parameter sets the minimum and maximum bandwidth for rules of each level In addition this parameter can set QoS rules If this parameter is selected only QoS rules not upload and download rules can be configured Services are processed by priorities Services with the highest priority take the precedence over services with a lower priority It ensures that high priority services are processed before low priority services However if there are too many high priority services to be processed low priority services may be blocked SPQ DRR Speed limit priority This parameter can set the minimum and maximum bandwidth for rules of the lowest level and the default If this parameter is selected QoS rules can be configured in addition to upload and download rules DSCP DSCP is short for Differentiated Services Code Point If this parameter is selected only QoS rules not upload and download rules can be configured 5 Set the minimum and maximum bandwidth of different levels highest high default and low for the upload and download rules The total minimum bandwidth of each level cannot exceed 100 6 Select a Reserved bandwidth The default of 1096 is
21. d the system will prompt you that You are not allowed to make the call Please contact the adminstrator 4 Click Save Setting Phone Lock through a Phone Lock Pick up the phone and dial 77 1 The system will prompt you that the service 33 has been registered successfully Pick up the phone and dial 77 0 PIN The system will prompt you that the Unlock service has been cancelled successfully Note that the PIN needs to be set in the GUI Pick up the phone and dial 77 The system will prompt you whether the Query MAN service is available or not PIN When you are out for business and want to make a call through a telephone line of your office you can dial in to the phone system of your office Once your mobile number or the PIN pass the system check you are allowed to make an outbound call under the system prompt If you are in office and want to make an outbound call through another extension which is not locked or does not have the authority to make the call you can enter your PIN for call making For example an insurance company stipulates that all of its business representatives communicate with clients through the company s phone system To meet this requirement the administrator can allocate the PIN to each representative or input their mobile number to the system as authorized numbers So they only need to dial the phone number of the company and enter the PIN before making a call Setti
22. e deed 43 Digittridpzs ied v RR OUR anra eiut de tod Ma ro RAIN 43 A a 44 Making the Call Answering Mode More Comfortable eerte nnt nnt netten 45 DID eat UE EM 45 Hunting Group dore dte Rae me la mti t nt ni ree P E Secretary Extension Distinctive Ring Do not DIStUrb SAARISEN et irme cete ledit eite t Rr een AMI BLOG Ke s ire ede tbe etia os 48 Chapter IV Managemenht eeeeeeee Lees ecce ee esee enses en esee nette te see en estan etse testen essen sees ene eea 49 Management oos eto et Se ee e e Cere d tre ana 50 LEE KERTOI Ce PITARRA AE tee ep eee mtem op ip eim 50 Software Upor deta Pd ee e eren be o et eh e 50 COMU ien 50 RECOV A d Na E RENE MR ROO ROO D rdc ar ERREUR 51 Acronym and Abbreviations eel e e o lace alate al 52 Chapter I Overview Overview Product Appearance d mp EY H LINE PHONE LAN2 LAN1 WAN USB2 USB1 ON OFF Device Buttons ON OFF RST Turn on or off the WROC as required This button takes effect after the device is connected to the power outlet through an adaptor Turn on the device if the PWR indicator blinks red and then turns to solid green it means the WROC is started normally Restore the factory default settings of the WROC Press this button for about three seconds until the STU and PWR indicators turn solid red WLAN Enable o
23. e external lines need to send polarity reversal signals to the device If no polarity reversal signal is sent by the external lines the device enables the external terminal to ring only after the extension is not answered for a specified period Call Pickup and Pickup Deny The call pickup function allows you to pick up calls that are not answered on other extensions The pickup deny function prevents unanswered calls from being picked up by others The pickup deny function can be enabled in the GUI or using a phone For example in the scenario where you are waiting for an important call and do not want other people to pick it up you can enable the pickup deny function on your extension After the call ends you can disable the pickup deny function through the phone Enabling Pickup Deny in the GUI Click Voice in the main page Click Extension Analog extension IP extension Advanced E Tick off the Pickup deny option Click Save Ps d UN ES Setting Pickup Deny through a Phone Pick up the phone and dial 73 1 The system will prompt you that the service has pup been registered successfully Others cannot pick up the calls to your extension Bia Pick up the phone and dial 73 0 The system will prompt you that the service has been cancelled successfully Quen Pick up the phone and dial 73 The system will prompt you whether the service is available or not Using Pickup Pickup When an extension rings and
24. ed to a hunting group under the group number of 1 When a call comes in for the sales department after entering 1 under the voice menu IVR the WROC will direct the incoming call to the idle one between extensions 201 and 202 If the hunting type is set to circular the WROC will ring the two extensions alternately Adding A Phone Number to the Hunting Group in the GUI 1 Click Voice from the home page 2 Click Basic Dialing rule Group Click Add then set a group number and select the hunting type 45 3 Click T to add numbers to the group Number Specify the group number of the hunting group The value shouldn t be identical with that of other prefix extension number and function key Hunting When there are multiple extensions you need to select a proper hunting type Sequential the WROC selects one of the idle extensions in sequence Circular the WROC selects one of idle extensions in turn Simultaneous all idle extensions in the group ring simultaneously Note In the scenario where the hunting type is set to sequential or circular and call forwarding is enabled for an extension in the group when the extension rings the WROC will forward the call to a specified phone Even though the phone is not answered the call will not be forwarded back to other extensions in the group Extensions Specify the phone number including the IP phone of the group member The same extension number can be added to multip
25. ency situation when the phone is picked up without dialing the WROC will automatically dial the emergency service number Set Hotline in the GUI 1 Click Voice from the home page 2 Click Extension Analog extension Advanced 3 Select Immediate or Delayed from the Hot line drop down list 4 Enter the number in the Hot line item such as 4006172700 5 Click Save Notes By default the hotline function is disabled e Once the immediate hotline function is enabled the telephone will be dedicated to a private line and can t make other normal calls Speed Dialing You can replace a multi digit phone number with a double digit number which is easily remembered and saves the dialing time The WROC supports a maximum of 30 abbreviated numbers For example you can replace the mobile number 13812345678 with the abbreviated number 20 To dial the number you only need to enter 20 Editing the Speed Dialing List in the GUI 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Advanced E 3 Enter the abbreviated code phone number in the Speed dial list item such as 20 13812345678 4 Click Save Note The abbreviated number ranges from 20 to 49 You can set a maximum of 30 pairs of abbreviated number phone number with each pair being separated by Setting Using Speed Dialing through a Phone Add Add an abbreviated number phone number pair to the speed dialing table Pick up t
26. fully 46 Query Pick up the phone and dial 35 The system will prompt you whether the service is available or not Distinctive Ring The WROC provides the following ring tones to distinguish different calls Internal call De De De De De External call DeDe DeDeDe Call from an abbreviated number DeDeDeDeDe De De Enabling Distinctive Ring in the GUI Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick off the Distinctive ring option Click Save gt PUN Setting Distinctive Ring Using a Phone Enable Pick up the phone and dial 99 7 1 The system will prompt you that the service has been registered successfully Disable Pick up the phone and dial 99 7 0 The system will prompt you that the service has been cancelled successfully Query Pick up the phone and dial 99 7 The system will prompt you whether the service is available or not Do not Disturb This feature allows you to reject any calls with voice prompts For example if you do not want to answer incoming calls or to be disturbed by the ringtone while you are in the meeting you can enable this function The called party will hear the voice prompt We are sorry the line is busy at this time Please dial other numbers or dial zero for an operator Enabling Do not Disturb in the GUI Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick
27. h can gets access to the WROC The WROC address needs to be entered during the installation 25 Advanced Settings Static Routing Static routing is a way of route forwarding other than the default route for a specified host or network Configuration of Static Routing 1 Click Network from the home page 2 Click Advanced Static routing Select the route type Host Net and configure the corresponding parameters The rule name can be customized Destination Specify the destination IP address of the packet Netmask Specify the subnet mask of the destination IP address Gateway Specify the IP address of the next hop The IP address must be in the same network segment as the IP address of the WAN or LAN interface on the WROC Interface Specify the interface from which data packets are sent 3 Click Add Note Take cautions in enabling this function when the surrounding network environment of the WROC is complex or the topology of the surrounding network is unclear System Time Click Advanced System time to set the system time You can click Time synchronization to get the time from the connected PC or set the Synchronization cycle and select a Time zone and enter the IP address of the Time server on the LAN or Internet to obtain the time from the time server and synchronize with it Note The WROC automatically obtains the time from the Internet or LAN for synchronization after each boot Some functions su
28. he phone and dial 74 abbreviated number phone number to be abbreviated The system will prompt you that the service has been registered successfully and repeat the abbreviated number Use Pick up the phone and dial abbreviated number Delete Remove an abbreviated number phone number pair from the speed dialing table Pick up the phone and dial 74 abbreviated number The system voice prompt will 42 tell you that the service has been cancelled successfully Emergency Call and Black List You can configure a list for emergency call Dialing numbers on the list is not limited by the extension authority You can also configure a call out black list Dialing numbers on this list is prohibited Setting Call Filtering 1 Click Voice from the home page 2 Click Advanced gt System gt Call filter 3 Configure White list or Black list White list Set external numbers the dialing of which is always allowed and separate them by such as 110 112 Dialing these numbers is not limited by the extension authority Black list Set external numbers that are not allowed to dial such as the toll number 900 Even the extension with the international call authority cannot dial this number The system will send out a busy tone when numbers on the black list are dialed but calls from these numbers can be answered Domestic long distance Specify the identifier of the domestic long distance call such as 0
29. he prefix of 9 In this case number 9 should be added before dialing an external phone number The WROC gives priority to analog trunk for local calls and IP trunk for long distance calls Setting Dialing Method for Outbound Calls 1 Click Voice from the home page 2 Click Basic Dialing rule Method for outbound calls Choose Direct dialing or Prefix 40 dialing as needed 3 Configure the outbound box Auto line The WROC automatically selects the analog trunk LINE port or IP trunk for outbound calls Usually the WROC gives priority to analog trunk for local calls and IP trunk for long distance calls When the IP trunk is not available or faulty the WROC will use the analog trunk Analog trunk Calls are made through LINE port IP trunk sequential IP trunk circle When there are multiple external IP numbers the WROC will select the idle trunk based on trunks that are sequentially listed in the outbound box When there are multiple external IP numbers the WROC selects the idle trunk in forward circular way based on trunks that are sequentially listed in the outbound box Route The WRCC selects the outbound call trunk following rules that are defined in the routing table Note If Direct dialing is selected please avoid the conflict between the extension number and the default function key of the WROC such as 30 and 75 If Using prefix is selected please configure the following p
30. ion in the MAC Clone box 3 Enter the MAC address identified by the ISP If it happens to be the MAC address of your PC click Fill my MAC 10 4 Click Save LAN The LAN IP address needs to be configured for the WROC The default is 192 168 10 1 and the value can be changed as required LAN users can access the WROC through this IP address or w com LAN Settings 1 Click Network from the home page 2 Click Network LAN and enter the LAN IP address and Subnet mask If there is no special requirement you can use the default The effective LAN IP address ranges from 10 0 0 0 to 10 255 255 255 172 16 0 0 to 172 31 255 255 192 168 0 0 to 192 168 255 255 and 169 254 0 0 to 169 254 255 255 3 Click Save Note If the LAN IP address is changed PCs connected to the WROC by wireless or wired network need the new IP address to access the Web GUI of the WROC or have to log in from through w com DHCP Server Based on the preset IP address range the DHCP server on the WROC automatically assigns IP addresses to terminals accessing the WROC and implementing DHCP services Enabling DHCP Server 1 Click Network from the home page 2 Click Network gt DHCP server and tick off the Enable option The start IP and end IP addresses are generated automatically and can be changed as required Note that the new IP addresses should fall into the same network segment with the LAN IP address By default the Primary DNS server uses the LAN
31. is not answered pick up your phone and press 51 to 38 pick up the call If multiple extensions are ringing the call to the extension that rings first will be taken over Three Way Calling This feature allows you to have a three way conference call by adding another party to an existing call You can make conversions with both of the parties at the same time or either of them alternately For example you can invite a third party to the existing call You can talk to one party with the other party waiting and hearing music and switch the calls as required Any party can quit from the three way calling by hanging up the phone and the on going conversation will be not affected You can hang up to terminate the three way calling Using Three Way Calling Inviting the third party During the two way conversation press and dial the number of the third party Note During the invitation the system will hold the current call and play music for the waiting party Establishing a three way Press during the two way conversation while there is a waiting conversation party aside Splitting a three way conference Press during the three way conversation into two way conversation Talking to the waiting party Press during the two way conversation while there is a waiting party aside 39 Outbound Call IP Trunk You can apply for an IP trunk account from an IP telephony service provider After reg
32. istering to the service provider platform the IP trunk becomes available for the WROC Setting IP Trunk 1 Click Voice from the home page 2 Click Trunk IP trunk 3 Enter the IP address and port in the Registration server item of the Service provider box then click Save 4 Add or modify account information in the Add Modify IP trunk box and click Save Registration server The IP address and port of the registration server is provided by the service provider such as 192 168 8 12 9999 Note that the IP address and port number of the registration server is separated by a colon Trunk ID The Trunk ID is provided by the service provider such as 62019550185 Password The password is provided by the service provider such as 12345678 Registration Tick off the Registration option 5 Check the registration status in the Current account box Note If the registration fails try the preceding steps again and carefully check the Registration server Trunk ID and Password provided by the service provider Dialing a Trunk Number You can make an outbound call in either of the following two dialing modes Direct dialing an external phone number can be dialed directly This is the default mode for the home user Using prefix a prefix needs to be added to the target external phone number This is the default mode for the enterprise user For example to reduce call charges a company sets an intelligent trunk with t
33. kets The default is 2347 In the scenario where the access of long distance client is interfered you can set a smaller threshold value To ensure better AP performance you are not recommenced to change the default for small offices TX power Indicates the distance and range that wireless signals can cover The default value is 100 Preamble type The value for this parameter can be Short or Long TX burst This parameter indicates a mechanism in which the AP attempts to send multiple packets after receiving an ACK message from the client This mechanism assures the AP a higher throughput without changing the network environment and increasing the transmission duration Packet aggregate This parameter indicates that multiple small packets are aggregated into a large packet for transmission which can reduce the network bandwidth to be occupied but may reduce network performance in the case of poor network environment or serious interference IEEE 802 11H support Only applicable to A bandwidth Wi Fi Multi Media Wi Fi Multimedia Wi Fi multimedia WMM is a wireless Quality of Service QoS protocol ensuring the preferential transmission of voice and video data To perform WMM the wireless client is also required to support WMM By default WMM is enabled APSD Automatic Power Save Delivery APSD saves power when no data is transmitted Enabling this function may reduce the wireless network performance By
34. le hunting groups 4 Click Save Note When a call comes in for a group but is not answered a busy tone will be played if it is an internal call or it will be forwarded to the operator if it is an external incoming call Secretary Extension This feature allows you to bind your extension with that of the secretary so all calls heading for your extension will be transferred to the secretary You can enable or disable this feature through a phone External calls The WROC will only transfer external incoming calls to the secretary All calls The WROC will transfer all incoming calls to the secretary For example if you are a boss and do not want to be disturbed by any unexpected calls you can enable this feature and let the secretary to handle your calls The secretary will transfer the calls to you at required For procedures of transferring a call see Call Transfer Setting Secretary Extension in the GUI Click Voice from the home page Click Basic Auto attendant Secretary Tick off External call or All call as needed Click Extension Analog extension IP extension Advanced 1 to enter the secretary PS qu p number 5 Click Save Setting Secretary Extension through a Phone Enable Pick up the phone and dial 35 1 The system will prompt you that the service has been registered successfully Disable Pick up the phone and dial 35 0 The system will prompt you that the service has been cancelled success
35. lind transfer mode if the line of the transfer party is occupied a busy tone will be heard by the transferred party unless the call waiting function is enabled In blind transfer mode the number of the transferred party will be displayed on the phone of the transfer party In consultation transfer mode the number of the intermediate will be displayed on the phone of the transfer party Call Park This service allows you to put a call on hold with music played for the calling party and hang up the phone then continue the conversation from any other extension For example a call comes in for the manager but the manager is not at his desk at the moment You can transfer the call to an unoccupied park in the device such as parking line 8 and hang up Then you inform the manger that he is wanted in parking line 8 through the broadcast The manager can pick up the call from a nearby extension by dialing the line number of the parked call Enabling Call Park in the GUI In the GUI call park and call hold functions share the same button For details see Call Hold Using Call Park Call park During a call dial 30 parking line number available from 1 to 9 and hang up Parking retrieval Pick up any extension dial 30 and enter the parking line number Note If the line selected for parking is already in use the system will prompt you that the service registration fails In this case you have to change to other number 36
36. mpt Register success is displayed it indicates that the registration has succeeded 44 Making the Call Answering Mode More Comfortable DID Direct Inward Dialing feature binds an external trunk to the extension When a call comes in the WROC will transfer the call to the bound extension without access to the auto attendant For example DID numbers can be assigned to their salesmen or leaders for convenient contact with clients Setting DID in the GUI Click Voice from the home page Click Trunk Analog trunk IP trunk Select DID from the Trunk type drop down option Enter a DID number such as the extension 205 Y UNES Click Save or Add as required Notes e When the trunk type is set to DID this trunk can only be used by the bound extension for making outgoing calls e The default number of the analog trunk is 201 You need to change it to the external number provided by the service provider such as 61202700 e Before setting a DID number for an IP trunk please register the number in the service platform of the service provider Hunting Group Multiple extensions can be added to the same hunting group When a group number is dialed the WROC will ring the idle extension in the group If there are several idle extensions in the group the WROC will select one according to the preset hunting type which may be sequential circular and simultaneous For example extensions 201 and 202 in the sales department are add
37. n by default and open the sda file to get the information you want HTTP Open the browser and enter http w com usb in the address bar Enter 24 the username and password both are user by default and open the sda file to get the information you want Notes e After the first access to the USB storage the PC will remember the password so that no password is required for subsequent accesses You only need to enter the address and press Enter If you use network connection to access the storage device the message Windows cannot find usb share will be displayed after the password is changed The problem can be avoided by rebooting your PC after changing the password e If you access the USB storage device through the Internet enter the WAN IP address of the WROC in the address bar of the browser such as http 220 245 148 97 usb e You can read and write the USB storage device only when accessing the storage device through network connection mode Tick off Allow from the Available Network Folders Modify USB Printer A non network printer can be connected to the USB interface of the WROC for public sharing through the network Checking the Availability of the Printer 1 Click Network from the home page 2 Click Application USB printer to view the information of the installed printers from the USB print list Note A printer is available only after the printer driver is installed in the computer whic
38. n for a colleague who is not in the office the operator can transfer the call to his or her mobile phone Setting Outbound Call Transfer 4 Click Voice from the home page 5 Click Extension Analog extension PHONE Configure a proper authority for the attendant extension the default is 200 6 Click Extension Analog extension Advanced In the displayed dialog box tick off Outbound transfer in the Other box 7 Click Save Notes e Transferring an incoming call to the external third party occupies two trunks e For information about the call out authority see Call Barring 30 Magic Phone IP Extension Registration IP voice terminals such as SIP softphone and SIP phone can register to the WROC through networks This terminal is called an IP extension For example a CounterPath softphone Bria can be installed in your iPad as an App and registers to the WROC in any places with Wi Fi hotspots allowing you to communicate with your colleagues and clients in extension mode The call service from the IP extension to the WRCO is free of charge An IP extension can register to the WROC after an account is opened on the WROC and the phone number and registration password are allocated Configuring Account Information for an IP Phone Click Voice from the home page Click Extension IP extension to add an IP extension Enter the phone number and password and then click Add AN Bg m After the above setting info
39. ng the PIN and Mobile Number 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Advanced E 3 Enter the PIN or mobile number and tick off the Call with PIN box PIN For phone lock and authorized dialing Please keep it safe Calling with PIN If this option is selected a PIN will be required before making an outbound call through the extension If the PIN is invalid the system will display a prompt indicating that the service registration fails Mobile Input the mobile number After dialing a line of the WROC outside the office the mobile can make a direct call to others without entering the PIN number 4 Click Save Using PIN For internal usage This parameter allows you to make a call through another extension with your PIN extension number PIN and enjoy the same call out authority of your extension Pick up the phone and dial 33 extension number PIN number of the called party For external usage Dial to the line of the WROC 33 extension number PIN number of PIN authentication the called party For external usage Dial to the line of the WROC 33 number of the called party 34 mobile authentication Call Hold This feature allows you to hold a call while making a new one Music will be played for the waiting party when the call is on hold For example you need to consult with party B during your call with party A so you can hold the
40. off the Do not disturb set by feature code option Click Save B p No Enabling Do not Disturb through a Phone Activate Pick up the phone and dial 72 1 The system will prompt you that the service has been registered successfully Note If you do not tick off the Do not disturb set by feature code option in the GUI the system will prompt you that the service registration fails Deactivate Pick up the phone and dial 72 0 The system will prompt you that the service 47 has been cancelled successfully Query Pick up the phone and dial 72 The system will prompt you whether the service is available or not Notes e Once Do not Disturb is enabled all settings related to the incoming call automatically becomes invalid including call forwarding call waiting simultaneous ringing and secretary extension e This setting is unavailable for the operator s extension Call Block This feature allows you to block unwanted calls with a busy tone But you can call the blocked number back For example if you are always harassed by an unknown number 13012345678 you can put it to the Black list Or you can set a blocked number for all extensions on the WROC so that no extension will receive calls from this number Setting the Black List for a Single Extension 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Advanced EJ 3 Add numbers to the Black list and separate them b
41. oice from the home page 2 Click Basic Auto attendant to make the changes Auto attendant The device can be configured to play different greeting prompts or the same greeting prompt for the business hours and non business hours Greeting After answering an incoming call the device play the greeting to the caller You are allowed to customize the greeting through voice synthesis by clicking the Text to voice greeting First digit timeout The greeting and the voice menu prompts will be played continuously until the caller making the selection with the DTMF keys or the timeout When timeout is accursed the call will be directed back to the receptionist Operator Operator Enter the extension of the receptionist and the default is 200 Press Enter the short number of receptionist and the default is 0 Ring the phone When the incoming call is directed to the extension and ring number of times defined here without getting answered a prompt will be played to the caller and the caller can choose either to wait or get back to the receptionist 3 Click Save Greeting There are two greetings one for office hours and one for non office hours Default greeting prompt Item File name Content Business hours welcome Thank you for calling If you know your party s extension please dial it now Or to transfer to an operator press zero 29 Non Business offhour Thank you for calling Our office is closed If
42. on Wireless network can be enabled or disabled through the WLAN button on the front panel of the WROC If the WLAN indicator on the WROC is on it means the wireless network is enabled otherwise it is disabled Configuration of Basic Wireless Network Parameters 1 Click Network from the home page 2 Click Wireless Basic and tick off the On option 3 Select the Network mode based on the wireless mode of the terminal Network modes supported by the WROC include 802 11b g n The selection of the network mode depends on the network environment If 802 11b and 802 11g terminals co exist on the network a mixed mode is needed and the default of 802 11b g n is recommended 802 11b g The connection of both 802 11b and 802 11g terminals is supported and the maximum connection rates are 11 Mbps and 54 Mbps respectively 802 11b Only the connection of the 802 11b terminal is supported and the maximum connection rate is 11 Mbps 802 11g Only the connection of 802 11g terminal is supported and the maximum connection rate is 54 Mbps 802 11n Only the connection of the 802 11n terminal is supported and the maximum connection rate is 150 Mbps or 300 Mbps 802 11b g n The connection of the 802 11b 802 11g and 802 11n terminals is supported and the maximum connection rates are 11Mbp 54 Mbp and 150 or 300 Mbp respectively 4 SSID indicates the name of the wireless network The default is NewRock and can be changed as
43. on going call and call party B without terminating the connection with party A During the call with party B you can switch back to party A and put party B on hold Music will be played for the waiting party When the call with party B is over you hang up the phone and pick up the phone to resume the conversation with party A after the bell rings Enabling Call Hold in the GUI Click Voice from the home page Click Extension Analog extension IP extension Advanced EJ Tick off the options from Call hold Click Save Using Call Hold hWN HM Hold the current call for another one During a call press to make a new call without hanging up the phone Change the call object If a call is on hold press to resume the conversation with the waiting party Terminate the current call and switch to If there is a call on hold hang up the phone When the bell the waiting party rings pick up the phone to resume the conversation with the waiting party Note Call hold must be enabled when such functions as blind transfer consultation transfer call park or call waiting are applied Call Transfer This service allows you to transfer the on going conversation to another extension or an external phone If the current conversation party and the transfer party are external phones your extension needs to have the authority of outbound transfer Blind transfer directly transfer the on going call to intended reci
44. oubles the transmission rate and improves the throughput of wireless network Guard interval Modulation and Coding Scheme MCS Reverse direction grant RDG The space transmission of wireless signals may be delayed in some occasions If the subsequent data block is transmitted before the previous one is processed the transmission of the previous data block may be affected This parameter can be configured to avoid such interference The wireless rate of 802 11n mode is configured through the index value of Modulation and Coding Scheme MCS Each MCS index value corresponds to a communication rate determined by a set of parameters This parameter allows the WROC to receive response packets while sending packets Space time block coding STBC This parameter allows the WROC to transmit multiple copies of a data stream through antenna or other receiving means improving data transmission reliability Aggregation MSDU A MSDU Aggregated MAC Service Data Unit A MSDU indicates a frame aggregation mode In this mode multiple MSDUs are combined into one MSDU for transmission which reduces the amount of additional MAC head information in each MSDU and increases the MAC layer transmission rate Auto block ACK This parameter increases the transmission rate by combining exchange sequences Decline BA request This parameter increases the transmission rate by rejecting automatic block response re
45. pient another internal extension Consultation transfer you discuss the transferred call with the intended recipient an internal extension or an external phone after consultation For example a call comes in for the manager If the calling party is acquainted with the manager you can directly transfer the call to the manager in blind transfer mode Otherwise you can hang on the phone and confirm with the manager before transferring the call in consultation transfer mode For another example when an inbound call comes in for a salesman who is out for business if you 35 have the authority of outbound transfer you can transfer the call to the salesman through consultation transfer mode If you do not have such authority you have to tell the calling party that the salesman is out and unavailable for the phone Setting Call Transfer in the GUI Click Voice from the home page Click Extension Analog extension IP extension Advanced ES Tick off Call hold and Outbound transfer options Click Save Na Using Call Transfer Blind transfer During an on going call dial 38 transfer phone number and hang up Consultation transfer During an on going call dial transferred phone number and consult with the intended recipient before hanging up Notes e If the transfer phone number is an external phone the intermediate needs the corresponding authorities of both outbound call and outbound transfer In b
46. quests from other wireless devices HT disallow TKIP On the wireless network of high throughput the encryption mode is Advanced 14 Encryption Standard AES or none instead of Temporal Key Integrity Protocol TKIP Wireless Network Security By factory default the security mode of WROC wireless network is WPA WPA2 PSK with the encryption type of TKIP amp AES and the key of 12345678 Settings of Wireless Network Key 1 Click Network from the home page Click Wireless Security and select the Security mode The security mode can be selected based on the wireless network standard supported by the wireless terminal The most common mode is the default of WPA WPA2 PSK Wireless Network Standard WEP Protocol WPA Protocol WPA2 Protocol IEEE 802 11a Supported Supported Not supported by early wireless terminals IEEE 802 11b Supported Not supported by early Not supported by early wireless terminals wireless terminals IEEE 802 11g Supported Not supported by early Not supported by early wireless terminals wireless terminals IEEE 802 11n Supported Supported Support 3 Select the Security mode and change the Pass phrase accordingly If the WEPAUTO is selected you can directly set the wireless network key without selecting the security mode To set a 64 bit key enter 10 hexadecimal characters or 5 ASCII characters to set a 128 bit key enter 26 hexadecimal characters or 13 ASCII characters Set the
47. r disable the wireless network function When the wireless function is disabled the wireless local area network WLAN indicator is off when it is enabled the indicator turns to solid green WPS Wi Fi Protected Setup WPS This setting enables you to easily and safely connect a wireless terminal to the WROC while saving the trouble of remembering the service set identifier SSID and password To add a terminal to the WROC wireless network first press this button so the WPS indicator will blink waiting for the connection of the terminal then you need to press the WPS button or click the WPS button in the GUI on the wireless terminal within two minutes If the connection is established the WPS indicator will stop blinking and go off Note If the WPS indicator goes off after blinking three times it means that the WPS function fails to be enabled and you have to enable the WPS function in the configuration interface of the device Login Interface Enter w com in the address bar of the IE Firefox browser to visit the login interface of WROC The language mode of the interface can be shifted between Chinese and English You can access the configuration interface with a proved username and password The default username and password are both admin New Rock Username Password Wireless Office Communication System admin Service Menu After login you can see the following menus e Network GC B o a
48. r the dialed number the WROC will stop receiving phone numbers and send out all dialed numbers before 2 8 xxxxxxx Stand for an 8 digit number starting from 2 to 8 02XXXXXXXXX Stand for an 11 digit number starting from 02 013xxxxxxxxx Stand for a 12 digit number starting from 013 13XXXXXXXXX Stand for an 11 digit number starting from 013 11x Stand for a 3 digit number starting from 11 9XXXX Stand for a 5 digit number starting from 9 IMS IP Multimedia Subsystem IMS is a new multimedia service form applied to satisfy more innovative and diverse multimedia service requirements of terminal clients IMS adopts SIP as voice signaling protocol Enabling IMS Click Voice from the home page Click Advanced gt SIP gt IMS Tick off the IMS option Fill in Access network info including the IP address and port number of the access network such as 192 168 100 200 5060 5 Click Save a Configuring Information about the Service Provider 1 Click Voice from the home page 2 Click Trunk gt IP trunk to configure the IP address and port number of the service provider in the Registration server item The information is identical with that of the access network For procedures of the setting see IP Trunk 3 Click Reboot to reboot the system and validate the setting 4 Log in to the WROC again and then click Voice 5 Click Trunk gt IP trunk gt Current account to check the registration status If the pro
49. ring Filtering mode Description Content Prevent access to websites containing such content as Proxy Java or AxtiveX URL Prevent access to a certain website For example when sohu com is input to URL no access can be got to the website www sohu com or the second and third level domain names of sohu com such as mail sohu com Keyword Prevent access to a certain type of website For example if sports is configured as a keyword no access can be got to any sports involved websites such as sports sina com and sports sohu com 19 3 Click Save or Add as required Remote Management Remote management enables you to access the WROC with a WAN port address For example you can enter http 202 248 56 108 8080 in the address bar Enabling Remote Management in the GUI 1 Click Network from the home page 2 Click Firewall System security and tick off the Enable option and fill in the Remote management port 3 Click Save Note The default remote management port is 80 In the scenario where the port 80 is disabled by the ISP you are recommended to change the remote management port 20 QoS QoS QoS can give different bandwidths and priorities to every traffic type In the scenario where bandwidth resources are insufficient QoS reasonably allocates the bandwidth for different data packets ensuring an efficient bandwidth usage Setting QoS 1 Click Network from the home page 2 Click QoS and sele
50. rmation about the IP extension account will be displayed in the Current account box To modify the account information click 9 6 Click Save e Notes e The WROC supports a maximum of eight IP extension accounts e The phone number and the password cannot be the same How to register an IP Extension 1 Prepare an IP voice terminal For example install a softphone in the iPad 2 Enter account information of the IP extension on the terminal including the phone number and password IP extension account of the WROC 3 Enter the domain and proxy on the terminal The domain value can be the IP address and port number of the WROC The default port is 5060 Click Trunk IP trunk to change local ports For details see the Quick Star Guide of the WROC Note The WROC supports IP extensions with video function and SIP based camera Call Barring The WROC provides five levels of authority for outgoing calls Intercom Only internal calls are allowed Local Internal and local calls are allowed Domestic Internal local and domestic long distance calls are allowed International Internal local domestic long distance and international calls are allowed 31 None Only incoming calls are allowed A busy tone will be heard after the phone is picked up For example in the scenario where the call out restriction is set to Domestic but you attempt to make an international call the system will prompt you that You are not allowed
51. rmine whether to tick off Except TCP port 80 If this option is selected you can access the WROC through a WAN address when remote management the remote management port is 80 is enabled if not you cannot access the WROC through the WAN address 4 Click Save Note After DVZ is enabled the firewall will fail to protect the device UPnP Universal Plug and Play UPnP helps devices to access the network and connect to other devices as needed Hosts equipped with UPnP components on the LAN can automatically enable the corresponding ports on the WROC as required so that applications supporting UPnP on the external host can access internal host resources when necessary Enabling UPnP 1 Click Network from the home page 2 Click Application UPnP and tick off Enable 3 Click Save USB Storage This feature enables you to access the storage device connecting to the USB interface of the WROC Enabling USB Storage 1 Click Network from the home page 2 Click Application USB storage and tick off Network connection local access or HTTP local or remote access and you can change the username and password for HTTP access 3 Click Modify in the Available Network Folders box to change the shared name and password for the network connection 4 Click Save How to View the Shared information Network connection Double click My Computer and enter usb share in the address bar Enter the username and password both are admi
52. s or you can send us your request to gs newrocktech com Configuration You are allowed to download or upload the configuration files of the device Import Data 1 Click Mgmt from the home page 2 Click Configuration gt Import data 3 Click Browse select the configuration files with extension of gz and click Upload Export Data 50 1 Click Mgmt from the home page 2 Click Configuration Export data 3 Click Download to select the storage path Notes e Do not turn off the device disconnect the network or reboot the WROC during the import process After configuration files are successfully imported the WROC will reboot automatically e The upload and download speed may be affected by the network situation please wait patiently Recover If necessary you can reboot the WROC or restore the factory settings 1 Click Mgmt from the home page 2 Click Recover 3 Reboot the system or restore factory settings Reboot The setting of some parameters takes effect only after reboot Restore factory settings There are three options namely Network Voice and All 51 Acronym and Abbreviation Acronym and Abbreviation Full Name AES Advanced Encryption Standard A MSDU Aggregated Mac Service Data Unit APSD Automatic Power Save Delivery DDNS Dynamic Domain Name System DID Direct Inward Dialing DMZ De militarized Zone DSCP Differentiated
53. t ebat tede ce a otha A Settle tst at ettet aetatum e 19 Access Control us ce oet ep dO OR UR ONE 19 Advanced El maradona 19 EA O TN 20 Application Ree tecto dee or ica Det gei ade dete etie e re atn Ente 23 Virtual Servet ainena ine t RE RO eee b docs eee ARR Ree HOD Hee Maa HER RN 23 PO rt ROR iei ms 23 DI pare E A E M M FM 24 Ud m 24 USB Storage m 24 USB PEIDTet ON aaa 25 ANC a e o o MM LN P MITAD 26 2 System IM EE 26 A rette em ee eta reete e re 26 SIE c sssi etss 28 A tosAtterndalnt oe A o dern 29 Auto Attendant and the Receptionist eee ttt ttt cocaina croacia testis 29 ROA 29 Outbound Call ramita catan 30 Magic Phone ii Dis 31 IP Extensiori ReglstratlOniz aa 31 Call Barring Call Forwarding ue erede ede ea eli be eddie den 32 Phone doi 33 dl e E 34 Gall Hold att emt ei a RU E uai 35 Call Trarister dl oce tive 35 Call ic M 36 Call WAtA Oare n inse a EE A E RETE O E I Qa 37 Call FOKA a eraren 37 Call Pick p and Pick p Deny suci e Rei tae eid dn o edd N 38 Three Way Call 1t id e 39 Outbound Call IP Jr n Ks de MM Dialing a Trunk Number aeu I 41 NO 42 Emergency Call and Blaclelkist tmm t em tte t
54. the call forwarding modes Forward all calls to another phone or Forward unanswered calls to another phone 4 Enter the call forwarding number the phone to which calls are forwarded such as 13812345678 5 Click Save Setting Call Forwarding through a Phone Forward all calls to another phone Pick up the phone and dial 99 1 1 The system will inform you unconditional forwarding that the service has been registered successfully Forward unanswered calls to Pick up the phone and dial 99 1 2 The system will inform you another phone that the service has been registered successfully only when busy or unanswered 32 Setting of the call forwarding Pick up the phone and dial 99 1 3 call forwarding number number Query Pick up the phone and dial 99 1 The system will inform you of the current settings For example if the system prompts you that the current setting is 1 it means that forward all calls to another phone is enabled Cancel Pick up the phone and dial 99 1 0 The system will prompt you that the service has been cancelled successfully Notes e If the do not disturb function is enabled all incoming calls will be rejected and the call forwarding function does not take effect e If forward all calls to another phone is enabled all incoming calls will be forwarded to a specified phone and the simultaneous ringing function on your extension does not take effect Forward all calls to another phone is not
55. tings of encryption type and key are the same with that of WROC Click AP scanning to add the MAC address of the WROC 5 Disable DHCP services on the router and set the LAN port address of the router in the same network segment with that of the WROC After that all configurations are completed Reboot both the WROC and the router Notes Both the connected wireless routers are required to support WDS and come with the same SSID operating mode security mode encryption type key and channel If the WDS mode of one wireless router is Repeater its DHCP services should be disabled and its LAN port address should be in the same network segment with the other one MAC Filtering MAC addresses can be filtered to prevent certain terminals from joining the WLAN Settings of MAC Filtering AWN 5 Click Network from the home page Click Wireless MAC address filter and tick off the Enable option Add MAC addresses to the Reserved MAC address table Select the Access control policies There are two options One option is allowing the wireless connection based on the MAC address in the list but prohibiting the wireless connection based on other MAC addresses The other option is prohibiting the wireless connection based on the MAC address in the list but allowing the wireless based on other MAC addresses Click Save Note A maximum of 20 MAC addresses can be added to the Reserved MAC address table 18 Firewall Ac
56. to make the call Please contact the adminstrator Changing the Call Out Restriction of an Analog Extension Click Voice from the home page Click Extension Analog extension PHONE Select a proper call out restriction from the Call barring drop down option Click Save Au pc NE E Changing the Call Out Restriction of an IP Extension Click Voice from the home page Click Extension IP extension Select a proper call out restriction from the Call barring drop down option Click Modify WNE Call Forwarding The WROC can forward incoming calls to a specified phone including a mobile phone Forward all calls to another phone All incoming calls are unconditionally forwarded to a specified phone This function is not available for the attendant extension Forward unanswered calls to another phone When an incoming call is not answered or the extension is in occupied the incoming call will be forwarded to a specified phone For example if you do not want to miss any calls when you are out or off work you can enable forward all calls to another phone on your extension to forward all incoming calls to your mobile phone During work hours you can enable forward unanswered calls to another phone to forward the incoming calls to your mobile phone when you are not at your desk Setting Call Forwarding in the GUI 1 Click Voice from the home page 2 Click Extension gt Analog extension IP extension 3 Select either of
57. vider Fixed IP is used Parameters such as subnet mask default gateway and DNS server need to be set DHCP In this mode IP address subnet mask and DNS server and other relevant Auto config information are automatically obtained from the front end network and the network connection is established automatically PPPoE ADSL In this mode the WROC is connected to the network via ADSL modem by means of Point to Point Protocol over Ethernet PPPoE dial up L2TP PPTP In this mode the WROC serves as the client of virtual private network VPN providing safe access to the business network by dialing in to the Internet Service Provider ISP or connecting to the Internet or other networks 3G In this mode a 3G USB dongle needs to be inserted into the USB interface of the WROC before a proper ISP is selected 3 Click Save Note After choosing the connection mode you can check the status of the WAN connection from Status WAN If the connection is successfully established the Connection status will be displayed as Connected MAC Cloning To prevent multiple users from sharing the broadband service the ISP may need to identify the MAC address of the terminal The WROC supports MAC address cloning in which the MAC address identified by the ISP can be duplicated to the WAN port for network connection Enabling MAC Cloning 1 Click Network from the home page 2 Click Network WAN and tick off the Enable opt
58. y commas such as 13012345678 13112345678 4 Click Save Setting Blocked Numbers for All Extensions Click Voice from the home page Click System Blocked phone numbers Enter the blocked phone numbers Click Save Se NP Notes You can set a maximum of 30 blocked phone numbers e This function requires you to click Trunk gt Analog trunk and tick off the Call ID detect option in the LINE box 48 Chapter IV Management Management Password For the sake of security you are recommended to change the initial password when you first log into the WROC 1 Click Mgmt from the home page 2 Click Password 3 Change the Administrator password and Login timeout value Administrator New password a complex password consisting of numbers lowercase and password uppercase letters is recommended Confirm new password enter the new password again Timeout If the login time exceeds this value the system will automatically log out 4 Click Save Software Upgrade To ensure a good performance you are recommended to upgrade the WROC software to the latest version 1 Click Mgmt in the main page 2 Click Firmware 3 Click Browse select the upgrade file with extension of gz and click Upload Notes e Do turn off the WROC disconnect the network or reboot the WROC during software upgrade After software upgrade the WROC will reboot automatically e The upgrade file is provided by your local dealer
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