User Manual
Contents
1. D iT Seine A 13 Zone Activity The current state of all security devices connected to your system appears here 1 Hover over the clock icon next to the sensor name to see the recent history 2 Click Manage Zones to edit zone names and to turn zones off History View recent security device activity alarm events and more 1 Click View History or click the History Tab to view all events or to sort by date and event type Lameras 3 Se RERERER Cameras Displays live video and enables you to capture pictures or video clips from cameras installed in your home Viewing amp Capturing Live Video and Snapshots To view live video from the cameras attached to your system and take snapshots or videos click Cameras gt Live Video on the toolbar One of the cameras is displayed as live video The other camera views not live video are arrayed above it 1 Click one of the smaller images above the main video to view live video from that camera 2 To take a snapshot with the currently selected camera click Take Picture 3 To take a video clip about 20 seconds with the currently selected camera click Take Video Clip 4 To delete snapshots or video clips select one or more check boxes and click the trash can Viewing Captured Pictures and Video Clips To view captured images 1 Select History gt Saved Pictures and Videos on the toolbar The displayed screen lists the p2. sources 1 Tap the News Republic app 2 Choose your news category to view stories or watch videos Mapquest Get driving directions check traffic conditions and view maps 1 Touch the Mapquest app 2 Type in your destination address 3 Get step by step driving directions Key Fob Keychain Remote Introduction e Solid red for three seconds indicates the Arm Stay function is ae iv with no exit delay The wireless key fob gives you additional access to your system activated with no e y enabling you to e LED will flash amber seven times when door window is open or when the sensor is faulted e Check the current system status armed or disarmed e Arm the system in Arm Away mode or Arm Stay mode e Disarm the system before entering the premises Disarming the System Send an audible Panic alarm for police assistance i Press and hold Disarm for 1 5 seconds to disarm the system e One green flash indicates that the key fob is communicating with touchpad Checking System Status 1 Tap and hold Disarm for 1 5 seconds to show the LED light that will verify the current status of security system 2 The LED flashes red once to indicate that it has contacted the system then e Solid green for three seconds indicates system is disarmed Sending an Emergency Police Alarm Press and hold the au button for 2 25 seconds to send an immediate alarm to Central Monitoring for Police assistanc
3. system in the stay mode This will allow you to test your perimeter devices such as doors and windows Remember your entry door has a time delay and will not activate the alarm until both the entry and exit delays have expired As you open each door or window it is not necessary to reset the system each time 3 Arm your system in the away mode This will allow you to test the interior devices Open an entry exit door The central monitoring station provides 24 7 UL approved monitoring for your residence or business eae l l o 4 If you have any external panic devices such as a wireless key fob they can be tested at this time The following information will provide you an overview of what occurs when the central monitoring station receives an alarm signal Burglary and Fire 5 After all testing is complete ensure you reset your alarm system by entering your code or using the off 1 Customer Notification Two calls are placed in an attempt to notify the customer button on your wireless key fob 2 Dispatch Authorities 6 Call the security monitoring station at 866 455 1595 and ask if they have received all of your test alarms panie If there is any question re test the affected part of the system again 1 Dispatch Authorities No calls are made first 2 Customer List Notification Suggested Action Leave the house immediately if you have any doubt about your safety 23 24 call today for service and
4. the display between Fahrenheit or Celsius 3 On the top of the screen you can click Off Cool or Heat Deleting TouchScreen Apps or set the mode 1 From the Manage Apps screen hover your cursor over the app you 4 Turn Fan on or off using the toggle switch want to delete A label is displayed over the app 5 You can click Hold to maintain the mode and temperature settings 2 Click Delete and ignore any programming configured on the thermostat device 3 Click Delete App in the displayed confirmation dialog box I Repositioning TouchScreen Apps You can change the order in which TouchScreen apps are displayed on Liahts the TouchScreen All apps except the Security Settings and Cameras 1 g apps can be moved to your preferred location on the TouchScreen The current state of your light settings is displayed on the Main screen 2 1 Click Reposition Apps to re arrange the apps sane Obra 2 Drag and drop the apps to the preferred location on the 1 On the Main screen in the Lights tool click Manage Lights TouchScreen 2 In the Lights tool you can turn the light on or off and set its n immin rcen 3 When all the apps are repositioned to your satisfaction d g percentage click Update 17 18 19 Mobile Access Introduction The mobile application allows you to access a core set of security system functions using your Android device iPhone iPod touch or iPad The appl
5. E tet EA EE A FAT A ting seve setae ecto eee 20 E IAEA AA N E 21 E E p a EA AAE A EENE A A A A E ane tee 21 O EA T A AEE AEEA 22 Ee i E E EA AEN AEN S A A 22 ea Ee cl AE S A N A E O E vO erm 22 Security Monitoring ooo cccssssssssessssssscscssssssssusssssseseecsssssssssneeseeseceeeesssnsasien 23 Central Monitoring SUA UO I sussies anaia 23 POO E ON T e a 24 system Status Icons The various user interfaces include the following icons that provide an at a glance overview of the status of your system The security status of your system is displayed in the large Security Status header a Armed Away Press to Disann g Disarmed Press to 4rm This is the Security Status header when the status This is the Security Status header when the status is Armed is Disarmed al Please Exit Arming in 28 Seconds Arming in 57 Seconds When you arm the system an exit delay period You must exit the premises and secure the entry begins The System Status header indicates the exit door before the exit delay period ends When number of seconds before the system is armed someone enters an armed premises You must exit the premises and secure the entry exit an entry delay period starts generally around 30 door before the exit delay period ends seconds long System amp Zone Trouble Header The System amp Zone Trouble header displays in the upper right corner of the Subscriber Portal and TouchScreen Whenever there
6. Mediacom the power to simplify The Power to Control and Secure Your Home from Virtually Anywhere USER MANUAL a oat home controller Introducing a whole new level of security for the things that matter most in your life Whether you re home or away at your desk or on the go our interactive home security system makes it simple to monitor your property keep your loved ones safe and stay connected to home and family trom anywhere This user manual was designed to help you learn how to use the features of your new system Service and Support 866 455 1595 Web Portal Address mediacomcable com homecontroller Contents System Status ICONS 200 ccccsssssssssssssssssssscsssssssesssssssusscesssssusscsssssssnseecsesssneesesee 1 System amp Zone Trouble Header oie seessssssssssssssssssussneesseseeseansasssseen 1 TOUCNS CCE cessed eee 2 HEE SOIC ON cea tssascasestan gos sects E ohne cies ep EEN EE 2 aO 5 C1 E E N E EN E E 2 Security Status Header cescsssssncasriorseiias oraercoestesnanetasiro nininaiierandiingsantantomnasedeancsivien 2 P T E E T E E 3 E e E E ree sTer tee neve rene rteveiOenT re entrie err reser 3 Ee S E EEA EA tcc ccs cee T acerca T EA E 3 BN E EI E VEA A I A O A E EA E AE A 4 Home Management Camera amp Lights ccssssssssssssesssssecsnssssseesseseessssseanssssseseeseee 4 a E E EA A E A A aunties 5 Information Media and Entertainment Clock Radio Word of the Day Weather and L
7. a Contact 1 Select Contacts for Rules on Rules Tab This allows you to add people you want to receive system alerts from the rules Manage TouchScreen Apps You can manage what TouchScreen apps are displayed on your TouchScreen configure them and determine how they are displayed from the Subscriber Portal only To set an Event rule Click Apps on the toolbar The apps at the top of the screen are those available to be added to the TouchScreen The apps displayed in the TouchScreen image are those apps currently displayed on the TouchScreen The apps are positioned in the image just as they are on the actual TouchScreen 15 16 Web Access Adding TouchScreen Apps Enon Thermostats 1 In the top menu bar click on the TouchScreen app you go ne TF The current states of your thermostats are displayed on the Main want to add ee screen To manage your thermostat 2 Click Install The Subscriber Portal pushes the app to the 4 Onthe Main screen in the Thermostats tool click View TouchScreen An installing message is displayed while the app Deit Thermostats he current temperature appears in the middle of the is being added screen The Unit of Measure button on the right indicates whether 3 Once you ve added more than 10 apps you must manage the temperature is displayed in Fahrenheit or Celsius apps from your TouchScreen 2 You can click Unit of Measure button to toggle
8. ccess the website 1 Go to the subscriber portal 2 Enter your username and password 3 Click Sign In Main Tab The Main tab provides a snapshot overview of your entire system From this page you can view general status information about your home and security system and access various tabs to change system settings See Pages 15 16 EE Se E See Page 14 Door Locks ace a Zones 1 Com ei m 2 Here Wie a i 1 akan im ie CO cus i Cepa a i i Aram Gear to Ce p E i Ej Door Locks Cameras Oeertet Looms 5 Zones uet T Bach th E c 1 Gamp Oo 8 on tia F i iiion Aii WLW THLIUBLTATS See Page 18 Disaim Your System Decor igrani oc Caim Fie Ome aa iaa om Erie i J Security Indicates the overall status of your security system To arm a disarmed system 1 Click the Security Status header when it is in the Disarmed state Or select Security gt Arm on the toolbar 2 If any security zones are currently faulted preventing the system from being armed you must click the Turn Zone Off button for that zone before arming the system 3 Select the Arming Mode Arm Away Everyone is leaving the house Arm Stay There are still people in the premises Arm Night Everyone is going to bed This mode works the same as Arm Stay except that there is no Entry Delay period If an entry exit zone is opened an alarm soun
9. ds immediately 4 Enter your 4 digit security code 5 Click Arm Now To disarm the system 1 Click the Security Status header when it is in the Armed state Or select Security gt Disarm on the toolbar 2 Enter your 4 digit security code and click Disarm To manage other security settings click Security on the toolbar Managing Keypad Codes Keypad codes are used to arm or disarm the system Multiple keypad codes can be assigned to track who enters and leaves the premises To manage keypad access codes select Security gt Keypad Codes on the toolbar and add a new access code or modify current access codes 12 Web Access zones T i a D D 2 Der Aror ae E 4 Cargo eres Am freee Ooo Bons D BALE Pome amp L J rT 8 CE ED i _ ol nA fer hn Eai a ad j aarm raa Daniren i orm h m ran J anms p Ret am ll 4 F E TE PaA Oe eee _ lt lt e a OELE CE ee smm i Gas ame 3m Cie r D euss a ee te ee n a i a m mm a Trur E n OF eena mE i Q imr Gh ees EE a aa a a i ma m a GF sae TE History Peta Bi i tee Eiio Bp lamh eet hihi Parisi Q umi Ui Fei p hii Por CS tai Cote By Fame Gubacober brala cm mara a i iii l ces tect i bedid Cor a Vere re Tee OT Pe a Tee Ce hH a he Pe TE Ths pi H EM coe Tetit ad i Pu Tha S F EH iE The De ct a A re Oa Pt Pd a ala
10. e e Solid green for three seconds if the system is disarmed e Solid red for three seconds if the system is armed eile SUG pe UM AAR A aG e LED flashes red once to show the key fob has contacted system e Solid amber for thr nds if th m is not ready to be solid amber for three seconds if the system is y then flashes red seven times armed open zone trouble Arming and Disarming the System Arm Away Press and hold Arm for 1 5 seconds to activate the Arm Away function e LED flashes red once to show key fob has contacted the system then displays solid red for three seconds to indicate beginning of exit delay e LED will flash amber seven times when the door window is open or when the sensor is faulted Arm Stay The Hitron key fob does not have a dedicated Arm Stay button Double tap and hold Arm for 1 5 seconds to activate the Arm Stay function e One amber flash indicates that the key fob is communicating with touchpad 11 Web Access Introduction Access your interactive home security system through your personal secure web page at mediacomcable com homecontroller and click on the Home Controller portal link Check the status of your home arm and disarm your system see live video of your home view video clips and pictures change settings and much more from anywhere you have Internet access N Subtoriber Portal See Pages 12 13 Signing In You will need to sign in each time you a
11. ication contains only the essential functionality available through web access Download the My home touchscreen app by Comporium from the App Store or Google Play Then launch the application Enter your Home Controller Username and Password and click Login Note This application requires your mobile device to be connected to the Internet ReadyHome Security Remotely control your security system and view current arm disarm status To arm your security system 1 On the Home screen tap Security 2 To bypass any Home Security Zone tap the respective zone and use the On Off toggle 3 On the Security screen tap Disarmed Press to Arm 4 Tap Arm Stay or Arm Night to arm the sensors on your doors and windows only with a 120 second exit delay Or select Arm Away to include the motion detectors 5 Enter your 4 digit security code to arm the system 6 Once activated your system will arm in a few seconds and indicate the new status To disarm your security system 1 On the Home screen tap Security 2 On the Security screen tap Armed Press to Disarm 3 Enter your 4 digit security code to disarm the system 20 21 Mobile Access timo au hgm SoH Front Doce Comers i ig Freri fe mar FE Pa Ficoll ati a i vars a Frai Dy Li ered a eee 4 i E ik Tui lt Pigia All August 5 2014 Front Door Camera 1 video chp 3 32 PM Front Or kapd 252 Pa F
12. ictures and video clips captured manually and automatically during alarm events 2 Click on an image to view the captured images 3 Images that were captured automatically during an alarm have an ALARM button and display the security zone that caused the images to be taken 4 Images that were captured manually have a camera icon 5 To delete an image or video check the box below the captured image or video and click the trash can 14 Web Access Rules Alerts Automations and Schedules o 1 Select a specific security zone that will trigger the action or select zosik Rules are flexible methods for generating a variety of system PE actions such as sending an email alert whenever something else O 2 Determine what happens at the security zone or the security system E i i happens under specific circumstances _ to trigger the action To manage rules click the Rules Tab Select Rules from the drop down O PE a 3 ae the oe i rule will a Depending on the action you a E may Nave additional items to select Click Add Rule and select which type of rule you d like to configure o d 4 ani heere naa rE viec cuneate tieioce a y week w ule is ap e Schedule Actions occur regularly on specified times dates and date it FF plicable You can select Any Time to have the rule apply whenever ranges without regard to an additional event ere mh a ib Tee a o Event Actions occur
13. ife 360 ssssssssssseeee 5 6 DO NS ceca N E teen SE sete eset gehen eee ee 7 KTE oE A E A A E A E 7 News RERDUDIC siasii nno R S ERA 8 Key Fob Keychain Remote iiiiiocccccccccssssssssssssssssssnsssssssesesssssssssssensessseeseesesan 9 aud core 0 cid 6 a E E tract nner N E A A E Over NOH T 9 CTC ISS aia IS asao 9 Arming and Disarming the System Arm Away Arm Stay and Disarming the SYSTEM wccssscccccssessssssnen 9 10 Sending an Emergency Police Alal M ssssissscessevesaocasassasisesorinaelaniassscsvviebenineisnon snare 10 Web ACCESS ooo ccccscsssssssssssssssssssssssssssssusnununsusssssssesesseeseesessssssssssasisssnususussssssseseeseeeeeeeessssen 11 OCU GOIN cireisins cst codeine caer otro ae anni ain EA N E 11 SUC IT A E 11 PON AMA AL secon chaetnp A A E N N A cuca eet eas tees 11 E E E ee caste tances EA eset eee eet eee 12 To Arm a Disarmed System pavicuitvncntneaiunsneuncntaniatnnmnninaineaieanie 12 e a E E E E EE T E E A 12 Manod EET 40 Nes a REE AAAA 12 EO n Ea E AA N AA A A a ee ee AA 13 O A A 13 E E e EENEI E EEE AE CN TNE SEAE 14 Rules Alerts Automations and Schedules cscccccscsssssesssssssessssccsessessesssssnseseee 15 Manage TouchScreen Apps wiccscssssssssssssssssessssssessssssesssssssssssssesssesseesssssesssesssessessesn 16 17 EE SE e E E E 18 E E a TS EEE OEE NE EE E E EE E E E aeeo tes 18 Mobile RCCOSS chines Aantal ie srniewnd decode cudeasnaiendes ae cnaaede 19 HW OCU TION aE E E arama cine anon EE 19 BEIM A E
14. include 1 TouchScreen Clean screen screensaver sound and button configurations etc 2 Security Manage keypad codes default arming app configuration alarm test 3 Sensors amp Zones Change zone order etc 4 Home Devices Add edit and delete devices that control cameras key fobs and more 5 Apps Add remove and reorder apps 6 Advanced Settings Account information security secret word connectivity and TouchScreen reboot features Home Management View live video from cameras Cameras View live video from cameras installed on your system 1 Touch the Cameras app 2 Touch the camera image to view live video from that camera If only one camera is connected to the system live video will automatically appear Multiple cameras will display as thumbnails Lights Adjust settings for lights throughout your home 1 Touch the Lights app to display a list of the lighting modules installed in your home as well as the current setting of each 2 Change the current setting with the power switch 3 For lamps equipped with a dimmer function use the slider bar to adjust the brightness level TouchScreen Thermostats Word of the Day Adjust settings for thermostats installed throughout your home Check the word of the day and its definition 1 Touch the Thermostats app 2 Change mode to Off Cool or Heat 3 When in Cool or Heat mode use the arrows to adjust 4 T
15. is an issue with the TouchScreen such as connectivity power or sensor problems the System amp Zone Trouble Header will display Communications to the system are lost ALERT POWER FAILURE Q ALERT SENSOR FAILURE m ALERT MULTIPLE TROUBLES When a System amp Zone header is displayed click it to display more information TouchScreen Introduction The interactive TouchScreen acts as the control center that enables you to operate your security system and interact with your home at the touch of a button Use it to arm and disarm your system view live video from cameras placed in your home and view real time web content all from the full color display This section provides an overview of your TouchScreen and offers quick tips on how to use its various features Home Screen The Home Screen is the main display that provides quick access to all TouchScreen features In addition to the descriptive icons that make navigating easy this screen provides a visible and audible alert if a sensor is triggered when the system is armed or if an environmental sensor such as a smoke detector is activated Press the button on the TouchScreen at any time to return to the Home Screen Security Status Header The Security Status header appears in the upper left corner of the TouchScreen It displays whether the system is armed or disarmed During an alarm the Security Status header changes to show an Alarm state Displayed e
16. ront Camera VIEW 1 video cipi 252 PM Front Or Open 2 52 PM Disarmed gt PM Exit Dalay 2 60 PM Disarm Cameras View live video or captured pictures and video clips To view live video from your cameras 1 On the Home screen tap Cameras 2 From the list tap the camera youd like to access Live video will appear for that respective camera To view captured video clips or pictures from your cameras 1 On the Home screen tap History 2 Use the menu at the top of the screen to filter History All View images captured manually from the Subscriber Portal or as a result of a Schedule rule configured in the Subscriber Portal e Alarm View images captured as part of an alarm e Arm View images captured as part of an arming event e Zone View images captured as part of a zone event 3 Tap Pictures Video to view the captured images and video History View a log of events that have occurred in the system 1 On the Home screen tap History 2 Choose to view a history of recent events based on the following criteria All All logged events e Alarm Alarm events e Arm Arm Disarm events e Zone Events related to security zones Pictures Video Pictures Video events larm Tier res fal 74 Thermostats Adjust all thermostats connected to your system 1 On the Home screen tap Thermostats 2 Tap the name of any thermostat to control that thermo
17. stat 3 Tap the mode button to switch from cool to heat or turn off 4 Tap or to change the Heat or Cool temperature setting Lights Adjust all lights connected to your system via plug in modules 1 On the Home screen tap Lights 2 If the light is on tap bulb to turn it off 3 If the light is off tap bulb to turn it on 4 If the light includes the dimmer function you can adjust its brightness by tapping ma and tapping your preferred setting Door Lock How to pair connect your Kwikset door lock to your Home Controller system 1 Tap Settings Then tap Home Devices gt Door Locks gt Add Door Locks 2 Place the Kwikset door lock in pairing mode by pressing the A button on the interior assembly 4 times Then tap Next 3 The new Door Lock icon will appear when found Tap Done after it is found 4 Tap Next 5 Tap the door lock icon to configure 6 Enter a new name for the door lock Tap Next to complete the edit Then tap Return to Menu 22 Security Monitoring How to Test Your System Alarm system testing procedures fe die The purpose of testing the alarm system is to ensure proper local operation and proper communication to the central station The following procedure should be done at least once per month 1 Call the security monitoring station at 866 455 1595 to place your account on test You will need your account number and your personal security password 2 Arm your
18. support 866 455 1595 Mediacom the power to simplify TECHNICIAN NAME LICENSE mediacomcable com homecontroller 2013 Mediacom Communications Corporation V02 10 14 M731 25769
19. urn on Hold to maintain the mode and ignore any other programming configured on the Thermostat device Information Media and Entertainment m Weather Quick glance customizable information r View forecast and weather radar SRE 1 Touch the Weather app Clock 2 Touch drop down arrow to set your location 3 Click on the top right icon to choose between maps and Touch the clock app icon to display the time 5 day forecast views 1 Touch the Clock app 2 Touch Gl to add seconds to the digital time display 3 Touch to change to an analog clock Tuneln Radio Life360 Keeping your family safe and in sync 1 Touch the Life360 app Listen to the world s radio with music news talk and comedy streaming from every continent 1 Touch the Tuneln Radio app AFE Life360 2 Touch to log into your account or create a new account v 2 Browse from the menu to select station Baap tae y ete d i pp F iocait yma bey a oP ee er Pep F Ghark jA u ia peu irl heime i khien geu r T Wiee abep Pada dat Thad ae iy ee i TouchScreen l Flixster ET EP i NTE ikem 1i IEM Ores Enn lah el Pa _ Ceme Thama ees PTEI Sep Dai a a Movies Check movie times reviews and watch trailers 1 Touch the Flixster app 2 Touch the Theaters tab at the top 3 Select the theater then check reviews and watch trailers News Republic Access news articles every day from trusted
20. vents that prevent arming replace the Security Status header altogether TouchScreen Arm 1 Touch the Disarmed Press to Arm button on the Home Screen 2 Select Arm Stay to arm the sensors on your doors and windows with only a 60 second exit delay or Arm Night with no delay Or select Arm Away to arm all sensors including the motion detectors 3 Press the Turn Zone Off button for any security zones that you want to bypass 4 Follow prompt to enter code to Turn Zone Off 5 Enter your 4 digit security code to arm the system Note The TouchScreen generates short audible alerts while arming indicating 30 seconds for exit Audible alerts last for 30 seconds for entry Disarm 1 Touch the Armed Away Press to Disarm button on the Home Screen 2 Enter your 4 digit security code to disarm the system Emergency Sends an immediate alarm to the central monitoring station indicating an emergency of a specific type medical fire or police 1 Touch B on the bottom of the TouchScreen to display the individual emergency buttons 2 Press the applicable button to alert the proper authorities 3 Note Enter your 4 digit security code to cancel the alarm Note Pressing the police button will sound a silent panic Pressing the screen a second time will sound an audible alarm pe a Cameras Settings This button will display a list of setting options to customize your TouchScreen Categories
21. when a specified event occurs at a security we usu 5 Select the arming mode that applies to the rule zone door window motion detector smoke alarm etc Q Q l 6 Describe the rule e Non event Actions occur when an expected event does not occur at a security zone For example an SMS notification is sent if the front 7 Click Save door does not open between 3 30pm and 5pm on Monday through Friday when the kids are expected home To set a Non Event rule ia 1 Select a specific security zone to monitor T h le I O SEU AS CNERUE 2 Determine the event that fails to occur during the specified 1 Determine the Start Time for your Schedule Check the box if you time range pemain would like to add an End Time Determine if you want the Schedule aes to repeat during the set times and then click the applicable Days 3 Determine the time day range when the rule is applicable 4 Select the action the rule will take if the specified conditions are ea 2 Determine the action the rule will take Depending on the action i P J met Depending on the action you may have additional items reese OO Ee you may have additional items to select 2 e to select apa p 3 Select the arming mode that applies to the rule Se 3 PP 5 Select the arming mode that applies to the rule 3 eee 4 Describe the rule PERE 6 Describe the rule Oo 5 Click Save 7 Click Save To add
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