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Internet Telephony PBX System - PLANET Technology Corporation.

1. 90 PLA NET Internet Telephony PBX System IPX 2100 E o EA a EAEE AEE E AEE E E Y 90 TaN TIN EAU c E T TEI E I EE iene tans EA A 91 Tis sd NER WHO FAG TT T 91 7 92 MP I Ae a AA A AA 92 Chapter 8 Operating INStrUuctiONns ccccsssseeseeseeeseeeseeeseenseeeeeenseeseeeneeeseenseessoeees 93 8 1 How to connect the IPX 2100 IP PBX to the Internet eeeeeeeeeee 93 8 2 How to combine two IPX 2100 IP PBX in a different network ssssss 93 8 3 How to resolve the problem about hearing one side only esssesssss 95 8 4 How to use Skype account in P X 2 100 sex jccinacatesanacianesiesr vous siastvnavsasouecacneusoestaebavesasvenseted 97 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Chapter 1 Introduction Intuitive Ease of Use IP PBX Machine Management PLANET IPX 2100 IP PBX telephony system is SIP based and optimized for the small and medium business in daily communications The IPX 2100 is able to accept 100 user registrations and easy to manage a full voice over IP system with the convenience and cost advantages Off net Calling Capability Call Restriction Call Access Control The IPX 2100 integrates up to 8 calls via the IPX 21FO Foreign eXchange Office FXO module to become a feature rich PBX system that supports seamless communications between existing PSTN calls analog IP phones
2. Networking amp Communication Inter net Telephony P BX System IPX 2100 New DialRule X Rule Name PIN Set O Place this call thraugh a a If X Ox Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 3 M Any digit from 2 to 3 X Any digit from Oto 3 Any number of additional digits Delete X digits prefix fram the front and auto add digit before dialing Save Cancel Define the name for the dial rule Place this call Select a trunk for this dial rule through Delete digits prefix If one digit prefix be deleted when dial 12345 2345 will be sent 34 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 4 Inbound Call 3 4 1 Inbound Routes When a call is made from outside you want to forward this call to an extension or IVR This Chapter will introduce you how to deal with the inbound calls Please configure it on this page Inbound Routes m General Home Operator Port DIDs Number DIDs DOD Settings Basic From Analog Channels F VP Distinctive Ring Tone IVR Prompts Destinatian Goto IVR v Ring Groups From VoIP Channels Black List Time Based Rules Distinctive Ring Tone Advanced GM Destination Goto IVR he Network Settings Security Report Save Cancel System General Distinctive Ring Tone mapping the custom ring tone file e g set distinctive ring tone a
3. Call Recording Conference One Touch Recording Extension Delete Start Datei Aug End Datei Aug w 20 v Filter List of Recording Files Delete Selected F Caller ID Destination ID Date Options Conference Call Recording Conference One Touch Recording Start Date Aug v End Datei Aug Filter List of Conference Record Files Delete Selected Delete All d Conference Room Date Options One Touch Recording Call Recording Conference Cine Touch Recording Extension Delete Start Date Aug iv End Date Aug Filter List of Recording Files Delete Selected Caller ID Destination ID Date Options 7 2 Call logs Check call logs by caller ID or callee ID Click Report gt Call Logs Call Logs Start Date Apr v 23 2013 S Field Caller ID v Filter End Date Apr 23 2013 Download Delete Call Start Caller ID Destination ID Account Code X Duration sec Disposition 86 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Duration in the call logs is not really charged duration If you need billing PSTN must support polarity reversal function and meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for Planet IP PBX 7 3 System logs Click Report gt System Logs and you can download delete the system logs System Logs Enable System Log Enabl
4. Call Recording One Touch Recording Call Forward Peco me Start Date Sep iv 3 iM 2013 M End Date Sep w a i 2013 M Filter List of Recording Files Send Fax Caller ID Destination ID Date Options Click Call Forward Forward Settings L Always Busy INo Answer Save Cancel Reference All incoming calls will be forwarded No Answer Forward when no answer from extension Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 48 PLANET E Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Follow Me Option Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 49 e PLA NET Internet Telephony PBX System IPX 2100 3 2 Voice Mail If you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings Edit a Mame Extension 904 Password Bugs Outbound CID VM Password 804 E mail Dial Plan DialPlani Analog Phone
5. Send to send the test email Login your Email to check configuration is successful if you receive the test email otherwise it fails Please check your email settings 64 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 4 4 Email to Fax Users can send fax by Email Please configure as shown below Click Advanced gt Email to Fax Email to Fax Enable n Username Password IMAP Server SSL TLS E Access Code Dial Plan Save Cancel Check Enable input user name password and IMAP Server server format imap XX com select the Dial Plan and then Save and Activate Practical Case Send a fax to telephone number 85337096 In Dial Plan 1 there is prefix 9 before the telephone number you need to input the Access Code 985337096 and take it as the subject when sending Email Then the fax will be sent by Email as attachment If you need to dial the extension when sending fax e g fax number 85337096 ext 800 you need to use the Access Code 985337096 800 as subject 4 5 Music Settings Management for music on hold music on ring back music on call queue Click Music Settings to display the dialog as below Music Settings 65 PLANET Networking amp Communication Inter net Telephony P BX System IPX 2100 Music Settings Music Settings Music On Hold Reference Music Music On Ringback Reference Musi
6. Skype Manager Membe jii E Redeem voucher Redeem your voucher or prepaid card Redeem Skype WiFi Learn about Skype WiFi l secret ord 97 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 David Yao Settings and extras eorura bp e Payment settings Stored payment details and Auto recharge settings View details Profile details currency Your currency is setto EUR Euros Change Your omal Skype Manager You are the administrator of Planet Skype Manager Member page Email settings Redeem voucher Redeem your voucher or prepaid card Redeem Your password 5j Keep your password secret Change your password 3 Please click the Skype connect m i a Your features 24 Your members Some features have been suspended Your Skype Manager has 2 members Allacate Skype Credit ta your members Add members th Since last signed in C GF Set up Subscriptions for your members Jm l l No changes since you last logged in M Set up Group video calling for your members Still unresolved g T 5 One unresolved invite fc Set up Online Numbers for your members M Set up Voicemail far your members Q Set up Call forwarding for your members T profiles set up for Skype Conffect uA m Connect your existing SIP enabled PBX to Skype with Skype Connect earn more e Subscriptions 0 members ws Some of your SIP Profiles have been suspended because your Skype Manag e Group video cal
7. VLAN Reference Enable Enable VLAN to define the VLAN address and VLAN ID 5 2 Static Routing Click Network Settings gt Static Routing New Static Routing X Destination Network Subnet Mask Gateway Save Cancel Set destination network for static routing Define the gateway accessing the destination network Click Network Settings gt Static Routing gt Routing Table and the current routing 78 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 information will be displayed below Routing Table Static Routing Routing Table Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0 0 0 0 1952 168 1 254 0 0 0 0 UG 0 0 O ETH 192 166 1 0 0 0 0 0 255 2455 255 0 TT 0 O ETH 5 3 VPN Server Planet IP PBX supports three kinds of VPN servers L2TP PPTP and OpenVPN Click Network Settings gt VPN Server YPN Users Management VPN Server L2TP PPTP OpenVPN Enable Remote Start IP Remote End IP Local IP Primary DNS Alternate ONS Authentication Method chap Upap Debug L Gave Cancel Reference VPN Server Mode Three kinds of VPN servers L2TP PPTP and OpenVPN supported Only one mode can be enabled simultaneously When the mode is L2TP or PPTP VPN server click Network Settings gt VPN Server gt VPN Users Management 79 PLANET N
8. Default Language Default Ww Audio Codecs alaw L lulaw L as 722 Lla 72aL la 728 Uosm spees Viden Codes H 261L H 263 LlH 2834 LdH 284 Savel Cancel e Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Define the VolP figure or character Set host address provided by VoIP Provider Prefix when the trunk is in use Without Authentication please check this option Password 3 The prefix will be added in front of your dialed number automatically If you don t need the Authentication when connecting the IP PBX Password provided by VoIP Provider PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 You can configure the Analog GSM line through PLANET IP PBX The same analog line can t be used in multiple trunks If you don t have available analog GSM trunk you can t set up trunk 2 FXO GSM Trunk Click FXO GSM Trunk gt New FXO GSM Trunk New FXO GSM Trunk X Description Lines FXO 3 OA GSM Prefix Advanced Options Call Method Busy Detection Busy Count 3 Input Volume Output Volume 40 Call Progress Progress Zone Busy Pattern Language Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection L Save Cancel Define the description for this trunk figure or character Prefix The prefix will be added to the dialed number automatically when this trunk is in use Set
9. It s an easy and confidential way of receiving storing and forwarding important fax documents thus creating a paperless or green office 10 PLANET Internet Telephony PBX System IPX 2100 Green Office Fax to Email Email to Fax Full Security with VPN Support The IPX 2100 VPN securely and cost effectively connects geographically disparate offices of an organization creating one cohesive virtual network The IPX 2100 VPN technology is also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one s identity It includes VPN server and client function that can support users full security login supports Both VPN Client and Server Functions VPN Client me i VPN Server Ay jJ Internet VPN Server IPX 2100 11 PLANET Networking amp Communication In ter net Telephony P BX Sys lem IPX 2100 1 1 Features gt HEYEiula s 20 concurrent calls and up to 100 registers HD voice codec G 722 for perfect voice quality Fax to Email Email to Fax for Green Office Voicemail to Email for not missing any important message Paging and intercom function strengthens work efficiency Built in SIP Proxy Server following RFC 3261 Multiple Languages of GUI for international business Web based Control Panel for easy configuration and management of the system Hardware Echo Cancellation module for great and smooth communication otrong security
10. Li VIPSBLPE un vIP 352WT Lined Extension Label ICF 1700 VIP 2020PT VIP SO60PT cavae Cancel Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning 76 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e Chapter 5 Network Settings 5 1 Network You can configure the WAN Port and define the Virtual Interface Click Network Settings Network gt IPv4 Settings IPv4 Settings IPve Settings VLAN Settings Ethernet Port Setup IP Assign Hostname IPPB x IP Address 192 166 1 198 Subnet Mask 259255 2550 Gateway 192 158 1 254 Primary DNS 192 158 1 254 Alternate DNS Virtual Interface CIP Address 1 Subnet Maskri lIP Address Subnet Maske Reference IP Assign Static DHCP PPOE supported Click Network Settings gt Network gt IPv6 Settings IPv4 Settings IPv56 Settings VLAN Settings Enable IPve Address Prefix Length Gateway Primary DNS Alternate ONS IPv6 Reference Enable Enable IPv6 define the IPv6 address gateway and DNS T1 Internet Telephony PBX System IPX 2100 Click Network Settings gt Network gt VLAN Settings IPv4 Settings IPv Settings VLAN Settings LAN 1 Enable VLAN ID WLAN IP Address Subnet Mask VLAN 2 Enable WLAN ID VLAN IP Address Subnet Mask
11. PLANET Networking amp Communication User s Manual Internet Telephony PBX System IPX 2100 www PLANET com tw PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Copyright Copyright 2013 by PLANET Technology Corp All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of PLANET PLANET makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Any software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not this company its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further this company reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes All brand and product names mentioned in this manual are trademarks and or registered trademarks of their respective
12. holders Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that this Users Manual is accurate PLANET disclaims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this User s Manual and reserves the right to make improvements to this User s Manual and or to the products described in this User s Manual at any time without notice If you find information in this manual that is incorrect misleading or incomplete we would appreciate your comments and suggestions Trademarks The PLANET logo is a trademark of PLANET Technology This documentation may refer to numerous hardware and software products by their trade names In most if not all cases these designations are claimed as trademarks or registered trademarks by their respective companies CE mark Warning This is a class B device in a domestic environment this product may cause radio interference i
13. 13 Phone Book When incoming call matches the number in the phone book the name of the matched number will be displayed Please configure it as shown below Click Advanced gt Phone Book Phone Book Phone Book Create Contact Name Search Show All Delete Selected Mame Phone Number Options C 1 David 020362145 Edit Delete Item Explanation Show All All contacts will be displayed in the following list Click Create Contact to see the following diagram Create Contact m Name David Phone Number 85362145 cavae Cancel Input contact s name Letter or figure only l I 72 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Phone book is for the incoming call to use if the incoming caller ID matches the number in Phone book it will display the name defined in Phone book For example Name David Number 123456789 When system receives the call 123456789 the extension answers this call with David being displayed 4 14 Feature Codes Click Feature Codes to display the dialog as shown below You can define relevant parameter Feature Codes Management Call Parking Extension to Dial far Parking Calls 700 Extension Range to Park Calls 701 720 Call Parking Timelseci 45 Parking Hints az Pickup Call Pickup Extension 8 Pickup Specified Extensian Transfer Blind Transfer Attended Transfer 2 Disconnect Call Tim
14. 2 You need to configure SMTP and Email model in Voice Mail Please PLANET Networking amp Communication e Internet Telephony PBX System IPX 2100 Edit x General SIP IAX2 Name 800 Extension e00 Password 123456 Outbound CID Dial Plan DialPlani Analog Phone Mone w Voicemail Voicemail VM Password 1234 Delete vMail Email Fax Voicemail Other Options T Web Manager Ww Agent Call Waiting L Allow Being Spied Pickup Group i w Mobility Extension Mobility Extension Number VoIP Settings NAT s Transport SRTP DTMF Mode RFC2833 Ww Permit IP Video Options Video Call L 1H 261 JH 263 1H 263 1H 264 Audio Codecs Mlalaw Hlulaw L1G 722 E1G 729 L1G 726 L1GsM L 15peex Save Cancel Step1 Check Agent and Save Step2 Click Inbound Control gt Call Queues Home Call Queues 1 Operator Basic Call Queue Reference Inbound Routes Queue Number 630 Ring Strategy Agents IVR IVR Prompts Ring Groups Black List Time Based Rules Advanced Network Settings UPC BRI Agent TimeOutisec 15 _ amp utao Pause Wrap Up Timefseci 10 Max Wait Timelsech Max Callers 8 Join Empty Cleave When Empty uta Fill lRepart Hold Time Security Report System 52 Call Queues 3 Label You do not have any users defined as agents click here to manage users Announcements Caller Position
15. Announcements Frequencyirsec 30 Announce Hold Time ves Periodic Announcements Repeat Frequency sec oO Announcements Prompt If not answered Destination Hangup M PLANET l Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Item Explanation Define an extension number for the queue Ring Strategy RingAll Ring all available agents until one answers default RoundRobin Every available agent will take turns to ring LeastRecent Agent with the least calls rings FewestCalls Agent with the fewest completed calls rings Random Agent rings randomly RRmemory RoundRobin with Memory and remember where it s left off in the last ring Queue Options Announcements Caller Position Announcements Frequency sec 30 Announce Hold Time yes Agent TimeOut sec 15 Auto Pause Wrap Up Time sec 10 _ Max Wait Time sec Periodic Announcements Max Callers 8 Repeat Frequency sec 0 Join Empt a l E d Announcements Leave When Empty prompts E is Id Ti If not answered ee eee Destination Hangup Agent TimeOut sec The next Agent will ring after this time Wrap Up Time sec Wrap up time between the first answer and second answer Default is 0 which means no wrap up time Max Callers Maximum number of callers who are allowed to wait in the queue Default is 0 which means no limitation Leave When Empty All callers in the Queue will be
16. DUNRIEE o CDECNE SR UNE 47 CN NICA m EEEE 47 Se VOICE UI Nc 50 3 8 Call Center Call QUOUES aieesisetseditexcesinbasdnz usto aesva tas usua docena aa dos EENE aste E De dessus 51 3 8 1 Create Agent ccc cccccccesccessseceesseccesseccessesceeseeceeseeceesseecessesessseeceeseeeesseeeess 51 PLANET L Networking amp Communication Internet Telephony PBX System IPX 2100 Chapters Advanc d t 55 SAN SII TEN E EA EE AE T A EI E T 55 A AT aE OE E E E E E E E E 55 4 1 2 Global Analog SOellllitS sprna 50 998 29550909195 800558 00 050 96 9 260 08 696 9200010591005 57 41 9 Global SIP SOWING S sess seru toe toe o toe mue Soto coto e vito ute to Eu to bo eov reduc 58 cya Ech ee eee E E en NIME MIDI DENIED MIU 61 2 9 IV EF CUI seser nose o S TEE EEEE T TEE ASETTA E SEE SES TEREE E SEE TTET 64 Z3 Eno 3 A 000 SEU a Eoo OR opo I DRE a Ro sPA IR ORO OO IR ORO TUADO ORO DU IR ORO PRA A DRM AG 65 2d o IMIUSIC SOLUTIO Sn eooosaiastatbrscvie peces te Decio Ta Ina EE DrrU ELO E a PURO HEAR E 65 kO B hoy c F EO Y 67 4 7 Pasino And Miere Oierren e E EEES ESE EST EE 68 dS PIN a A 09 89020 200020 4 8909 0 000986 68 Z0 RECON OD 5525s sada nnteece nea ketiniver donee ENS veh nessa RAMONA T S 69 LEE i BRILI E 70 Tu SVT OUND 70
17. NAT Check this option if extension user or the phone is located after the Check this option to allow being spied NAT Network Address Translation available gateway Pickup Group Select the Pickup Group which the extension user belongs to Mobility Extension After checking this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Select the Transport Protocol UDP TCP TLS Enable SRTP Transport SRTP DTMF Mode Video Call Default DTMF is rfc2833 It can be changed if necessary Check to enable video call for this extension And select the audio codecs you need to use Permit IP Set computer permitted IP to visit this IP PBX e g 192 168 1 77or NO J PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 192 168 10 0 255 255 255 0 Computer with other IPs is not allowed to visit this IP PBX 1 There are few default extensions which number started with 8XX you can add or delete extension by your requirement e 2 Maximum extensions 100 L Note 3 For security reason the default password is random character or number e g BB ChH64rl and every time when you reset to default system it will randomly have a new password again Upload Download Extensions Click Upload Download Extensions to add extensions as
18. No Analog fines detected viaiceMail Can Reinvite SIP JAW F T 38 Fax L Agent L MAT Pickup Group Delete vMail C DTMF Made videa Call L Permit IP Auto Provision Manufacturer Mac Audio Codecs Configure Ilalaw Ivlulaw Ivla 72a L 15 725 Licsm spees Viden Codecs Configure lH 261L lH 263L H 2834 LH 264 Please enable Voice mail before configuration and configure VM Password and Email If there is no answer for the incoming call and when the default ring time is over the system will play Please leave your message and press the key Then voicemail will be sent to the specified mailbox by email Leave a message 50 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 When No answer 4 o When No answer leaving message Press 4 when finish pls leave your message leaving message Listen to the message When there is voicemail in extension gt EWereWensonmumberondposwod gt 4 Ceo Enter Voicemail Enter extension number and password listen to the message hang up box Number 60 of voicemail box for this extension address in extension settings check the details in the following chapter Voice Mail 3 8 Call Center Call Queues 3 8 1 Create Agent Click Basic gt Extension gt Edit the extension you want to configure 51 1 If you would like to use this function you must write the correct email
19. SAIGON E 71 CES Tiii ME E I2 A A AA A AE T T E TH IUE 73 Z I5 POS PEOVISIOU eE E E EN EE N EE ENIE EE REENA 75 Chapter 5 Network Sewing S sccicssiiccctistacescecvicctadesscccsdssacueddesncvedssscueddvlaceanerkusctsdeseccssds 77 NM e o E TI 3 2 abb ISOUCITI O 1 005 0200 04 0592145199 E MO TA RU BV NEDUS DUUM DO DPGLBN DOORS RE DAR V DEUS 78 BV IN Ee o Vl 79 a Sig Pei mM 80 PDU E N ee meee re ree ene EE 81 Io DDNS Dsum Tc 82 Side hal CUMS TONER 83 3 5 TrOUDICSBOOEIIO e A dacmonssaassauat saanetebseasanoeGuasonsduanee US EAMUS anes 83 Chaptero SCC URIY ien oiu ces srerarer sect g dica vUd ERE c sovancnatennenstaceuec mass edenesneeuecndvonecnets 84 5 1 PEWO Fai ONLY itis ceseaet coutssau se atten ets atone eta setsrse santana caaavardetaausautaavouse tendon in REO MEUS 84 vag m 85 Chapter 7 ODOM RETE 86 FMA COU rr 86 TD ANNO E C 86 Fz POY C ug T 87 eM Ab a S DOPO EO e392 25252050 705du2sansstas 0091 deanscasessgorasseaesans A A ODP OE URSUS PADS PRUPOEUEOAR 87 TON NE S E E 89 PODA a E E E
20. Timeout sec The maximum interval time between digits when typing extension number is 5 seconds by default Select Dial Plan Select the Dial Plan for this DISA 67 PLA NET Internet Telephony PBX System IPX 2100 4 7 Paging And Intercom Paging and Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Advanced gt Paging and Intercom gt New Paging Group Mery T Paging Extension 660 Description xe BO0CSIP 800 2 Paging Group Members Device List Duplex L Save Cancel Paging Extension The number users will dial to page this group Paging Group Members Selected device s on this page Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference e d For Paging Intercom function extension IP phone enable Auto Answer Note 4 8 PIN Set Monitor is used for recording the defined extensions Click Monitor New Monitor to display the dialog below 68 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 New Monitor Extension w Monitoring Time Always Monitor Start Time w End Time Start Day w End Day Monitor Settings Inbound Record
21. and SIP based endpoints Recording and Record Files Download VPN Client VPN Server BLF Busy Lamp Field g N D Voice Mail and Voice Mail to Email Conference Room 3 rooms GA Call Paging and Intercom Auto Provision 4 9g s 8 IEEE 802 1Q of VLAN IPV4 PVG NC SNMP viive Speed Dial b Phone Book Video Call Virtual FAX 9 Caller ID Skype for SIP T 38 FAX Pass through CDR Call Detailed Record DID Direct Inward Dialing Number Time based rule Flanet DONS Easy DDNS Multi language System Prompt 8 DISA Direct Inward System Access 9 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Replaces old PBX directly without any new wiring Cost effective easy to install and simple to use the IPX 2100 converts standard telephones into IP based networks It enables the service providers and enterprises to offer users traditional and enhanced telephony communication services via the existing broadband connection to the Internet or corporation network With the IPX 2100 home users and companies are able to save the installation cost and extend their past investments in telephones conferences and speakerphones The IPX 2100 can be the bridge between traditional analog systems and IP network with an extremely affordable investment LS p i a hi AL UE PLANET Networking amp Communication In ter net Telephony P BX Sys tem I
22. features protect your system from hacking Supports maximum 8 ports FXO FXS GSM on 2 slots gt je T9 e lm adoj olo SIP 2 0 RFC3261 IAX2 compliant Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 DTMF RFC2833 SIP INFO In band UM3Uls ssul Security Features DDNS Client PLANET DDNS DHCP Server SNMP v1 v2 IEEE 802 1Q of VLAN IPv4 IPv6 Manual Configuration of Static Route Table Troubleshooting Ping Traceroute VPN Client Supports N2N L2TP PPTP OpenVPN VPN Server Supports PPTP L2TP OpenVPN Server Refuse SIP Register DoS Refuse Abort Invite Dos Refuse SSH Login DoS Firewall SRTP 12 Pa PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 gt uS ul Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Direct Inward System Access DND Feature Codes Flash Operation Panel Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Languages of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk Skype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual Fax Voicemail amp Voice Mail to E Mail gt URR Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Par
23. function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes 3 6 On The Call 3 6 1 Call Parking If you pick up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call The system Will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the following diagram to learn more On the call S gt C gt m gt eg N EZD gt C4 Input 2 to attend transfer Hang up Input 701 On the call Input 700 for packing number Pick up by another extension Continue the conversation 43 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Reference Parameters and Explanation of Call Park Extension to Dial Default Number 700 Define in Feature Codes for Parking Calls How many seconds Default is 45 seconds Define in Feature Codes a call can be parked for 3 6 2 Call Transfer If an incoming call is for your colleague you can transfer the call directly to your colleague or transfer the call after agreeing by your colleague Please check the diagram below to learn more On the call LE 0 Input and extension number Hang up Extension user speaking es 3 Soc hd Extension user agree to get the call Extension user speaking the
24. moved out when new caller cannot enter the Queue This option cannot be used with Join Empty simultaneously 53 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Report Hold Time Report the hold time of the next caller for Agent when the Agent is answering the call Announce Hold Time Announce the hold time Announce yes not announce no or announce once once it will not be announced when the hold time is less than 1 minute Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts 54 Internet Telephony PBX System IPX 2100 Chapter 4 Advanced 4 1 Options Options include local extension settings and new extension default settings General caller ID setting Global Analog Setting and NAT FAX setting Global SIP Setting 4 1 1 General Click General to display the dialog as shown below Global Analog Settings Global SIP Settings Local Extension Settings Operator Extension znones Global RinaTime Setrsec 30 Enable Transfer Enable Music On Ringback L Record Format Default Settings for New User SIP E Axa m web Manager Call waiting M Agent L Voicemail Delete vMail VM Password 1234 NAT E Transpart UDP SRTP L Audio Codecs Mlalaw lelulaw L 15 722 lvlG 728 L l5 726 L las Lsneex Extension Preferences User Extensions 800 to 899 Conference Extensions 900 to 909 IVE Extensio
25. other extensions besides the ones listed below 38 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts IVR Prompts i Home Operator IVR Prompts Upload IWR Prompts Basic List of Prompts Mew voice Delete Selected Inbound Routes d Mame Options TUR 1 mTest gsm Record amp gain Play Delete F 2 closed gsm Record 4gain Play Delete Call Queues 3 welcome gsm Record Again Play Delete Ring Groups Black List Time Based Rules Click IVR Prompts New Voice to create new IVR prompt Mew Yoice x File Name Format 3S hull Extension used for recording Record Cancel ltem Explanation File Name Define a name for this voice file Extension used for Select the extension which is used for recording the IVR recording prompt Click Record this extension will ring and then you can pick up the phone and record 39 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 If you want to hear the prompt please click Play Play record voice X Extension used for playing 800 Play Cancel Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Laan Upload TvR Promp
26. shown below DPLANET Internet Telephony PBX System zzz Uplosd Download Ectensions k Home Operator Upload Extensions 4 i n JI FLY EELTE AEG Trunks Please choose file to upload Browse Outbound Routes Upissz Inbound Control Advanced Network Settings Download Extensions Template Security Extensions Template Raght Click here to Save as Template File cm System Right Click here to Save as Tempiste File txt Report Download Ectensionst cav Dow nlosd Extensions Download the extension template from the Download Extensions Templet add extension information based on the template format and save Select the extension file to upload from Upload Extensions Download current extension information from Download Extensions csv 28 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 2 4 Time based Rules Please set time rule for working time and after working time and deal with inbound calls based on this time rule Please set from this page Time based Rule New Time Rule Edit bi Rule Name TimeRule Time amp Date Conditions Start Time 00 End Time 18 Start Day Mon End Day Sun Start Date 01 End Date Start Month Jan End Month Destination If time matches IVR working time bul If time unmatches IVF closed time bd Save Cancel amp New Time Rule Define the n
27. without participant conference After pressing 0 you will get dial tone and you can dial 74 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 to invite the participant When the call is connected you can dial to hang up and return the conference yourself Unpause Queue Member Unpause the agent and the agent can receive the call Extension 4 15 IP Phone Provision When you need many IP Phones please record the MAC extension number and user name of each phone according to the format please take reference of the auto provision script file model for details Then import the format file Once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function Please see details as shown below Enable DHCP service Click Network Settings DHCP Server enable DHCP Server in the dialog as shown below DHCP Server Settings Enable Iv Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFIP Server Save Cancel Then Click Advanced gt Phone Provisioning gt New Phone 75 PLANET Networking amp Communication Inter net Telephony P BX System IPX 2100 New Phone x General Enable Manufacturer Type VIP 256T PT MAC D0304f VIP 256T PT
28. 9 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e Type of Service TOS for Signalling packets TOS for RTP audio packets lef TOS for RTP video packets Enable Relaxed DTMF RTP TimeOut RTP HoldTimecut Trust Remote Party ID C Send Remote Party ID C Generate In Band Ringing Add user phone to URI LI Send Compact SIP Headers TOS for Signaling packets Sets Type of Service for SIP packets TOS for RTP video packets Sets Type of Service for RTP video packets RTP Time Out Terminate call if 60 seconds of no RTP activity when we re not on hold Trust Remote Party ID If Remote Party ID should be trusted Generate In Band Ringing If we should generate in band ringing always use never to never use in band signaling even in cases where some buggy devices might not render it Default never Send Compact SIP Headers Send compact sip headers 60 a PLANET 5 Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Outbound SIP Registrations Register TimeOut Register 4ttempts Codecs Disallowed Codecs all Allowed Codecs alaw ulaw gs Register Time Out Retry registration calls at every x seconds default 20 Disallowed Codecs Default is disallowed all In the extension Audio Codecs Configure the priority is higher than Allowed Codec items Allowed Codec items are the default codec setting if user mark
29. PX 2100 e Distributed VoIP Network Infrastructure For the new generation communication age the IPX 2100 supports IPv6 and VPN client server connection to provide users with more flexible and advantageous communication products With PLANET DDNS function the IPX 2100 also helps users to apply and remember the login information easier Moreover its multiple language features helps user to quickly and friendly manage the system Standard Compliance Compliant with the Session Initiation Protocol 2 0 RFC 3261 the IPX 2100 is able to broadly interoperate with equipment provided by VoIP infrastructure providers thus enabling them to provide their customers with better multi media exchange services Compliant with standard SIP RFC 3261 Hm d s ues eee cameras ey ee wm Bass sx x FRE RH aaar gae Ae O O ria vy Bream Orson Peay ea EE dlc ra amm Cana Ta xn um uai inem 1 d PEERI qET Commun ET Pepe EN ug PLZ TEXDEZERBIEIAAI ED Tg xk EF Ei Bugs ML ne HE E E af WE Fes pun beh ELU Der ee D RI Pram Db kpm mm ira His ge gama i mip Bo Soe bee rato eee ak Be ATEL Ful LEN LEF E LET LRL DS ee DOS UNES Laer Cees Brie Heu Pani mum CAS O a kih i impa a ee Frim pp ee ee ee E Heiek I Green IP Office The Fax to Email Email to Fax service by the IPX 2100 allows users to transfer receive faxes directly to from your email inbox as file attachments
30. U Outbound Record EL Save PIN Set Name Define the name for this PIN Set 4 9 Call Recording Call Recording is used for recording extension Please configure it as shown below Click Advanced gt Call Recording gt New Call Recording New Call Recording X Extension M Call Recording Time Always Recording Start Time End Time Start Day End Day Call Recording Settings Inbound Record LI Outbound Record L Save Cancel 69 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Reference Define an extension for recording H Inbound Record Check to record inbound calls 4 10 Speed Dial Please configure as shown below Click Advanced gt Speed Dial New Speed Dial Wew Speed Dial A Notice Don t forget to add the outbound dial prefiz if you would like to dial an outside number Source Number Destination Number Save Cancel E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dialingl 9900 the call is going to 85337096 automatically 4 11 Smart DID omart DID After extension user makes an outbound call the call is ringing back to Planet IP PBX and directed to the one who made the last call Please configure it as shown below Click Advanced Smart DID Smart DID Smart DID Enable L Gave Cancel Smart DID Rules List New Smart DID Rule Pattern Strip Pr
31. UN 18 2 2 Configuring the Network Setting sessssssseeessessssesseseeeeeeeeee ennt nn nennen eene nsns nenne 19 2 3 Changing IP Address or Forgotten Admin Password eesssssseeeeeeeeeenee 20 Chapter 3 Basic Configuration 1elceeee ee ieeeee e iiee enne enne nnn anne annnm 22 3 1 Preparation Before Operation ssssssssseseee nennen eene nennen nennt rrr nnne nennen nnns 22 3 2 Before Making a Cal T 22 3 2 1 System Information sessssssssssssesesseeeeeeee enne nennen enne 22 SP MEC ENNIUS 25 3 2 3 Basic Configuration essssssssssssseeeseeeeeee eee ener ener 26 3 2 4 Time based RUISG crsscercerseseersersessnrseneesenssensesensensesentsensesennsensesentcenes 29 SE EODD C E HR 30 OROMMEDI c 30 3 3 2 Outbound Routes enne 33 SA Mbound Call c 35 S41 JnboHbDO OHIO estate mite UN PRU MURIS 35 SUC E e 37 Ser IVR POMOS serena oE cca DENIM ENE 39 SR Mete 41 Di POAC MIG Ursa M 42 SPORE die NU O OT enn nn eo ne En ne 42 S O OI The Call 43 SENE iine PTT 43 3 6 2 Call Transfer crores T O 44 3 6 3 Conference c 45 3 Settings before leaving OPCO ie oneesre rice tS ERES ERI MUNI PUDE DIRE ODE RODEO I
32. VoIP Settings MAT Transport UDP SRTP L T DTMF Mode RFCZ833 Permit IP Video Options video Call O H 261 H 263 H 265 H 264 Audia Codecs Mlalaw Mlulaw Le 722 lvlG 728 Lie 726 Licsm Lspeex Save Cancel 26 i p PLA NET Internet Telephony PBX System IPX 2100 Extension Settings Item SIP IAX2 Explanation Choose extension protocol Extension Name English Character Only e g Tom Extension Extension Number connected to the phone e g 888 Password Same password as voicemail 4 16 digits e g 123456 Outbound CID Override the caller ID when dialing out with a trunk Please choose the Dial Plan which is defined in the menu Outbound Dial Plan Routes Analog Phone Please select the related FXS port for your analog phone Voicemail VM Password Delete VMail Select this option to open the voicemail account Set password for Voicemail e g 1234 Check this option to delete voicemail from system after it s sent to mail box Z Co D Email Extension user s mail box which is used for receiving fax or Fax Voicemail voicemail you need to open the function to fax to email voicemail e g Tom gmail com Web Manager Its allowed to login Extension Management Panel to manage extension like voicemail call recording call transfer etc when you select this option Agent Call Waiting Check this option to set this extension user as agent Enable call waiting Allowing Being Spied
33. a a a aeaea Voce Processi nn detection and E Voice Processing In Band and E 2833 SIP INFO Protocols SIP 2 0 RFC 3261 TCP IP UDP RTP RTCP HTTP ICMP ARP DNS DHCP NTP SNTP PPP PPPOE Internet Sharing DDNS Client Planet DDNS and Easy DDNS DHCP Server IEEE802 1Q of VLAN IP Assignment PPPoE DHCP Static IPv4 IPv6 SNMP v1 v2 Manual Configuration of Static Route Table Troubleshooting Ping Traceroute VPN Client Supports N2N L2TP PPTP OpenVPN VPN Server PPTP L2TP OpenVPN Server Security Feature Refuse SIP Register DoS Refuse Abort Invite Dos Refuse SSH Login DoS Network Features FireWall SRTP PBX Features Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Direct Inward System Access 16 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 DND Feature Codes Flash Operation Panel Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Languages of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk Skype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual FAX Voicemail amp Voice Mail to E Mail Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer A
34. all other destinations see Skype s standard pert rates Add credit Auto recharge settings 030 Add credit Then you can see the sip account information and please click the Authentications details 99 Internet Telephony PBX System IPX 2100 Authentication details Please choose the method of authentication needed for your PBX Profile settings 9 Registration or IP Authentication F Authentication details Usemame password Reports SIP User Skype user name Password Skype password Generate a new password Back to SIP Profile list Skype Connect address sip skype com UDP Port 5060 A SIP user is not yet registered at sip skype com 5 Settings on IPPBX 5 1 Build one sip trunk with Skype for sip account Provider Type Custom Trunk Host sip skybe com User name the user name you defined in Authentication detail Password the password you defined in Authentication detail New VaIP Trunk X Description Skype Protocol Host sip skype com 5060 Maximum Channels D Prefix Caller ID LWwithout Authentication Username Skype user name Authuser Skype password Password Rh REESE advanced Options Save Cancel 100 PLANET E Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 5 2 Set one outbound rule New DialRule x Rule Name skype PIN Set LE Place this call through Skype SIF 4 Available Trunks Selected Trunks Custom Pattern 0 Z Any dig
35. ame for this Time Rule Destination How to deal with the inbound call in different time segments For example inbound call can be directed to operator in working time 20 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks Changes Cancelled yn ANET Internet Telephony PBX System azam Hatwarking amp Commiunlcatlan VoIP Trunks Hame Operator VOIP Trunks FxQ GSM Trunks t Extensions List of Trunks New VoIP Trunk t Trunks Provider Name Type Hastnameae IP Username Options x Outbound Routes Inbound Control Ma Vole Trunk defined Advanced Please click on New VoIP Trunk button 98 eee Network Settings Security Report System Planet IP PBX supports 2 kinds of trunks VoIP Trunks and FXO FXS Trunks VoIP Trunks 1 Click VoIP Trunk gt New VoIP Trunk 30 PLANET New VoIP Trunk Descriptian Protocol Host SOO Maximum Channels O Prefix Caller ID Lwithout Authentication Username Authuser Password ladvanced Options Domain Insecure port invite From User Qualfyisec 2 DID Number Transpart DTMF Mode RFC2B33 v NAT SPTe L Suto Fax Detection Context
36. amp Communication In ter net Telephony P BX Sys tem IPX 2100 7 5 Management Management is used to modify password of Planet system and the settings of system voice Click System gt Management Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Language x Save Set Language Choose the voice language you want Set Language English v English mx Francais Espa ol Set Voice Language Save Portugues Italiano 89 PLANET E Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 7 6 Backup Click System gt Backup Backup Upload Backup File List of Backups Take a Backup Mame Date Options 1 backup 2013jan09_135847 Jan 09 2013 Restore Delete z backup 2013jan09_ 135854 Jan 09 2013 Restore Delete 3 backup 2013may16_ 160601 May 16 2013 Restore Delete Reference ltem Explanation Take a Backup Take a backup of the current system configuration Restore system to the specified backup configuration Delete specified backup file v Click the download button 3 to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Backup Upload Backup File Upload Backup File Mate Don t change the backup file name Please choose file to Upload Upload Click browse to select the local backup file and click Upload to upload t
37. ay hald music far first caller Enable caller menu LJ Announce callers Record conference Quiet Mode Leader Wait Save Cancel The number that users call in order to access the conference Conference Number Administrator Password Play hold music for the first participant room the default number is 900 Password for administrator to access the conference Check this option to play the hold music for the first participant in the conference until another participant enters this conference 45 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Announce callers Check this option to announce to all Bridge participants that a new participant is joining the conference Quiet Mode If this option is checked all the participants in the conference can hear only but it is not allowed to speak Please check the following diagram to learn Go to conference Ready to go into conference s Input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number to the conference In the conference the administrator can invite new guest extension user or external number to the conference Default password for admin is 2345 Learn how to invite new guest to the conference as the diagram is shown below Invite new conference m
38. bled simultaneously 5 5 DHCP server Click Network Settings gt DHCP Server DHCP Client List DHCP Server Settings Enable F Start IP 192 168 1 101 End IP 1927 166 1 200 Subnet Mask 255255255 Gateway 132 158 1 1 Primary DNS 61 139 2 69 Lease Timefmin 1440 TFTP Server Save Cancel Click Network Settings gt DHCP Server gt DHCP Client List 81 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 DHCP Server DHCP Client List DHCP Client List Mac Address IP Address Host Name Expires in 6c 3e 6d e0 f 2 00 192 168 1 101 iPhone expired 00 03 58 45 87 9a 192 168 1 102 expired Oc 74 c2 47 71 6d 192 168 1 103 hnteki iPhone expired JZ0zcB8z dO0z 85z 3b fb 192 168 1 104 expired 08 ed b9 e7 c5 7f 192 168 1 105 DPVYE1J0WCAACTI expired 78 e04 00 8e c3 99 192 168 1 106 LBSZLACHCIC 22710225 68 a3 c4 ef 5d B8b 192 168 1 107 HBWang 1 days 00 00 00 Qcz72 2c 5a 39 41 192 168 1 108 MW150R 00 00 57 This page is used to display DHCP Client address and related information When DHCP Server distributes address the Client s MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings gt DHCP Server gt Static MAC gt New Static MAC New Static MAC x MAC Address IF Address Save Cancel 5 6 DDNS Settings After setting DDNS Dynamic Domain Network Server Planet IP PBX
39. c Music On Queue Reference Music Please define different music files for different music folders Music Management Music Management Music Settings Music Management Music Management Select Music Directory Load Files Delete Upload Music File Select Music Directory Music 1 Note The sound file must be wayl16bit S000Hz2 Singlel gsm ulaw ar alaw The size is limited in 15MB Please choose file to upload Upload Select Music Directory Load music in the music file Select Music Directory Select the file where you want to save your uploaded music 66 M PLANET l Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB 4 6 DISA A trunk call is made to the PBX and call is made to another trunk through outbound route of the PBX This trunk can make international calls You are out of the office and want to contact your customer in a foreign country Now you can dial DISA number after PIN authentication you are now connected to your customer and you can speak to your customer now Click DISA New DISA to display the dialog as shown below New DISA A Marne PIN Without PINCI Response Timenaut s 5 Digit Timeautis 3 Extension for this DISA Optianal Allow Outbound Route Select DialPlan DialPlani el Record in CDR Check to record Digit
40. de only If the IPX 2100 is behind router to resolve the problem please set up IP address as shown below Click Advanced Option Global SIP Settings 95 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 NAT Support External IP External Host External Refresh sec Local Network Address External IP External IP or domain to replace the device IP External Refresh sec Refresh time default is 10 seconds 96 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 8 4 How to use Skype account in IPX 2100 Answer Notice The fee of your business account is much more than 50 when you use the account for the first time 1 https login skype com oign in with the business account Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name Planet com Safe amp Secure Quick amp Easy Manage your account Change your settings Forgotten your Skype Name Password Forgotten your password 2 When you have signed in at the end of this page you will find the Skype Manager Please click it Settings and extras ES Payment settings Stored payment details and Auto recharge settings View det A Skype Manager You are the administrator of Planet
41. e Static IP Address Jis 198 Subnet Mask Gateway 182 1868 1 254 Primary DNS 1892 1868 1 254 Alternate ONS Virtual Interface Ce Addressv1 Subnet Maskl Le Addressv2 Subnet Maski Figure 2 4 Selection of IP Connection Type 2 3 Changing IP Address or Forgotten Admin Password To reset the IP address to the default IP address 192 168 0 1 ETH or reset the login password to default value press the reset button on the front panel for more than 6 seconds After the device is rebooted you can login the management WEB interface within the same subnet of 192 168 0 xx Console Reset Button PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 After pressing the Reset button all the system data will be reset to default if possible back up the config file before resetting 21 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 r4 Chapter 3 Basic Configuration 3 1 Preparation Before Operation What kind of IP phone can be used with the IPX 2100 IP PBX Our IPX 2100 is based on SIP 2 0 RFC 3261 any IP phone model based on the same protocol can work with the IPX 2100 3 2 Before Making a Call 3 2 1 System Information Default ETH IP 192 168 0 1 Default Name admin Default Password admin A PLANET internet telephony Pax system Llsemame Passwn rd i o 1 I English wj Login Language 1 To login
42. e PBX Log M Enable PBX Debug Log Enable Access Log Save Cancel List of Logs Download Selected Delete Selected m Name Type Options n 1 logi2013035 log Login Log Delete Download n 2 login201304 log Login Log Delete Download n 3 pbx20130311 log PBX Log Delete Download n 4 pbx20130313 log PBX Log Delete Download 5 pbx20130315 log PBX Log Delete Download E 6 pbx20130319 log PBX Log Delete Download E 7 pbx20130320 log PBX Log Delete Download 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System gt Data Storage 87 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 FIP Data 5torage Enable Server Address Username Password Directory Automatically upload frequencyrdav Time af automatically upload mt xw Forcibly upload when the flash storage Is over Save Cancel Status Disabled Upload Now Reference Enable FTP Data Storage User Name User name for login FTP Directory Define a directory used for storage on FTP server Time of automatically Define the time to upload the data upload Check from Data Storage Log Data Storage Log Refresh Clear Click Refresh to refresh data storage log Click clear to clear data storage log 88 PLANET Networking
43. ectly to the specified extension user call queue conference IVR please configure it here Click DOD Settings gt New DOD Wem DOD DOD Number Destination Goto Extension 800800 cava Cancel DOD Number Set the DOD number and use it to match the Caller ID If matched the call will access to the defined destination 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page Inbound Control gt IVR Changes Cancelled yu ja Internet Telephony PBX System 1822100 Hatwardng amp Cammunicallan Home AS Operator List af IVRs Mew PR Basic Extension Name Dial other Extensions Options 1 610 working time Yes Edit Delete Inbound Routes 2 611 closed time Ma Edit Delete E IVR TYR Prompts Ring Groups Black List Time Based Rules 37 M PLANET l Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Click New IVR to create a new IVR a eS Ee E l 08 New IVR 5 IVR Settings Name Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops CJ Dial other Extensions Keypress Events Kev Action 0 amp I 4 4 TI Disabled Disabled La Disabled 4D CO w Ch t bw we IsI dt i lt Savel Cancel Please Select Select IVR audio file please configure in this page IVR Prompts Dial Other Extensions Allow caller to dial
44. ed OF packet loss round trip min avg max z 261 6 070 12 311 ms 83 PLANET l Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Chapter 6 Security This chapter will introduce you how to configure the Security of PLANET IP PBX 6 1 Network And Country Click Security gt Firewall Firewall Command iptables Run Result IP Tables List Chain INPUT policy AccEPT target prot opt source destination Chain FORWARD policy ACCEPT target DEOL opt SGuEce destination Chain OUTPUT policy ACCEPT target prot opt source destination lptables Command Explanation Check iptables list iptables L n Deny an IP 192 168 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny IP 192 168 0 3 iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP to access port 80 84 PLRNET Internet Telephony PBX System IPX 2100 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security gt Service Service Settings Service Settings Enable SSH M Port 22 Enable FTP Port 21 HTTP Part 80 Gave Cancel Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 85 PLANET Networking amp Communication Inter net Telephony P BX System IPX 2100 Chapter 7 Report 7 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List
45. ed by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the Following two conditions 1 This device may not cause harmful interference and 2 this Device must accept any interference received including interference that may cause undesired operation R amp TTE Compliance Statement This equipment complies with all the requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity R amp TTE The R amp TTE Directive repeals and replaces in the directive 98 13 EEC Telecommunications Terminal Equipment and Satellite Earth Station Equipment As of April 8 2000 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 WEEE Caution To avoid the potential effects on the environment and human health as a result of XK the presence of hazardous substances in electrical and electronic equipment end eum Se s of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Safety This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the dan
46. em IPX 2100 4 1 3 Global SIP Settings Global SIP Settings is appropriate for professionals If anything needs to be modified please contact our tech support people Global amp nalag Settings Global SIP Settings General LUDP Part 5060 lEnable TCP Port 5060 lEnable TLS Part 5061 Download CA start RTP Part 10000 End RTP Port 20000 DTMF Made Max Registration Subscription Time sec 3600 Min Registration Subscriptian Timetlseci 60 Default Incoming Outgoing Registration Timelseci 60 UDP Port to bind to SIP standard port is 5060 TLS Port Default TLS port is 5061 End RTP Port RTP port range Max Registration Subscription Maximum duration in seconds of incoming Time registrations subscriptions is 3600 seconds by default Default Incoming Outgoing Default duration in seconds of incoming outgoing Registration Time registration 58 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 NAT Support External IP External Hast External Refresh saec Local Metwark Address External IP Address that we re going to put in outbound SIP messages if we re behind a NAT External Refresh How often to refresh external host if used You may specify a local network in the field below T 38 Fax Passthraugh Support T 38 Fax UDPTL Passthrough C T 38 fax UDPTL Passthrough Enables T 38 fax UDPTL passthrough on SIP to SIP calls 5
47. ember am 4 function key The called pa o 1 C4 gt 0 Number i into the storie A a 4 SP Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 46 PLANET e Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 7 Settings before leaving office 3 7 1 Follow me If you don t want to miss any call please configure this function as shown below Click Basic gt Extension gt Edit the extension you want to configure Edit x General SIP IAX2 LI Name 800 Extension 5 Password 123456 Outbound CID Dial Plan Analog Phone None Voicemail Voicemail VM Password 1234 Delete VMail L Email Fax Voicemail Other Options Web Manager se Agent I Call Waiting L Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT e Transport UDP SRTP DTMF Made RFC2833 v Permit IP Video Options Video Call H 261 H 263 JH 263 H 264 Audio Codecs Mlalaw Mlulaw L1G 722 16 729 1G 726 Gsm Speex Save Cancel Check Web Manager and Save 47 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e Then login to the Extension Web Panel aeu NET Internet Telephony PBX System Hatwarking amp Dammunicatlen V EStsrd ee Call Recording t Voicemail List
48. emplate for Vnicemail Emails l amp ttach voicemail to email Sender Name test From pbx zycoo com Subject New Voicemail from VM_CALLERID Message Hello 1 vIM NAME you received a message lasting ivM DUR at VM DATE from 7 VM CALLERID F Save Cancel jum tiM MAME Recipient s first name and last name ti VM OUR The duration af the voicemail message fi VM BMAILBOS The recipient s extension tiM CALLERID T The Caller ID of the person who left the message tiM MSGMLUMT The message number in your mailbox ti VM DATE The date and time the message was left Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Input the Email template 63 PLANET Internet Telephony PBX System IPX 2100 4 3 SMTP Setting SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS CJ MlEnable SMTP Authentication sername Password Send Test Save Cancel SMTP server In order to send e mail notifications of your voicemail set the IP address or domain name of a SMTP server that your IP PBX may connect to e g mail yourcompany com SSL TSL Enable SSL TLS to send secure messages to server User Name Input user name of your email box pT Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test x Email Address Send Cancel Input the Email and click
49. eout far answer on attended transferf seci 15 One Touch Recording One Touch Recording 1 Call Forward Enable Forward All Calls 71 Disable Forward All Calls 71 Enable Forward an Busy 72 Disable Forward on Busy 72 Enable Forward an Ma Answer 73 Disable Forward on No Answer 073 Extension to Dial for Define an extension for parking calls Parking Calls Call Parking Time sec Define the time for parking calls Planet IP PBX will call the extension again if parking is over time Pickup Specified Pick up the specified extension Default Dial extension number to Extension pick up the specified extension 73 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and A is put through to B immediately Your line is off The caller ID displayed to B is exactly the same as the caller ID presented to you Attended Transfer Allow attended transfer or supervised transfer It works like this While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk
50. epend Options 1 x Edit Delete 70 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Check Enable and Save to make this function activates Click New Smart DID Rule to display the following diagram New Smart DID Rule X Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be striped or prepend and then click Save Activate 4 12 Call Back When user makes calls by the callback number to Planet IP PBX the call will be hung up automatically Then the PBX will call back this number and forwarded to define destination after the call is connected Please configure it as shown below Click Advanced Callback Callback Number Settings Callback Number Settings Enable L Strip digits before dialing Prepend before dialing DialPlan Save Cancel List of Callback Number New Callback Number Callback Number Destination Options No Callback Number defined At first enable this function Select Dial Plan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number 71 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 New Callback Number X Callback Number Destination Gata Extension 800800 Save Cancel Input callback number and define the destination 4
51. er IP address Enter your TFTP server IP address 92 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Chapter 8 Operating Instructions This chapter will introduce you how to use PLANET IP PBX by example 8 1 How to connect the IPX 2100 IP PBX to the Internet If your office accesses the public network through router you can put Planet IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router PC ADSL Modem IPX 2100 IP Phone 8 2 How to combine two IPX 2100 IP PBX in a different network Normally two sets of the IPX 2100 are located in different places with different IP addresses for Internet access LA X TRUNK IPX 2100 A IPX 2100 B IP 182 16B 1 100 IP 1972 1868 1 200 vtension 601 Extension Bot IP 182 188 1 81 IP 182 18 1 81 93 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 For external line configuration you must use public IP address Take the following instructions as an example Register IPX 2100 B IP to a trunk of IPX 2100 A with authentication Configuration Rule 1 IP Phone registers on IPX 2100 A as extension 601 1 Another IP Phone registers on U50 B as extension 801 IPX 2100 A IP 192 168 1 100 IPX 2100 B IP 192 168 1 200 Extension format of IPX 2100 A 6XX Extension format of IPX 2100 B 8XX Create an extension 888 with password 123456
52. etworking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e YPN Users Management YPN Server YPN Users Management List of YPN Users Mew WEN User Username 4yvallability Options 1 test yes Edit Delete This page is used for management of VPN user name and password When the mode is OpenVPN server click Network Settings gt VPN Server gt OpenVPN Certificate Download VPN Server VPN Users Management YPM Server O L2TP PPTP 9 openvPN Enable Certificate None Create Delete Port 1194 Protocol TLS Server Remote Network f Route f Clent to Client Save Cancel Status L2TP Disabled This page is used for management of OpenVPN certificate file 5 4 VPN Client Planet IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN and N2N Click Network Settings gt VPN Client 80 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e VPN Client C L2TP PPTP C OpenVPN C N2N Enable v Enable 40 128 bit encryption for MPPE Server Address 192 168 100 100 Username admin Password TITIO Save Cancel Status pptp client Connect pppl lt gt dev pts 2 pptp client sh can t execute sbin ip No such file or directory pptp client sh can t execute sbin ip No such file or directory Reference VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN and N2N Only one mode can be ena
53. gers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router please refer to the following Website URL hitp www planet com tw Before contacting customer service please take a moment to gather the following information Internet Telephony PBX System serial number and MAC address f Any error messages that displayed when the problem occurred Any software running when the problem occurred Steps you took to resolve the problem on your own Revision User s Manual for PLANET Internet Telephony PBX System Model IPX 2100 Rev 1 0 Aug 2013 PLANET Networking amp Communication Internet Telephony PBX System IPX 2100 TABLE OF CONTENTS Chapter 1 Introduction wiiceccetstececeticecsceiccsesenstecsectcavetsacentcsanideeasenstvccecegcneccadeteccscistoseeten 8 INNUIT A EEA AA TEA AE AE E I IA P OA ANEA A ATEA 12 1 2 Package Contenti NIRE TOT 14 1 5 Physical Specifications sacisisisnavaveiduasseesinanesorbbasisteddeeswundiiatsiailaatensidiieistresiuaiesabtianuedbeaseunadtens 14 EEE ES i NE E A rere E E A EEE renee EEE E EE E E S 16 Chapter 2 Installation Procedure ccccsscececessseeeseeenseeeeenseeeeeenseeseeenseeseenseessoaees 18 ALN D LO M
54. he backup file to system 7 7 Reset amp Reboot If you need to reset the system to factory default or reboot please click System gt Reset amp Reboot 90 PLA NET Internet Telephony PBX System IPX 2100 Factory Defaults Warning Restore factory settings will last all configuration data an the system Factory Defaults Feboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Default to reset the system to factory default Click Reboot to reboot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System gt Upgrade gt WEB Upgrade Upgrade System Package WEB Upgrade C TFTP Upgrade Restore Default Set L Please choose file to upload Browse Upload Click Browse to select the firmware file and then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 91 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 7 8 2 TFTP Upgrade Click System gt Upgrade gt TFTP Upgrade Upgrade System Package C WEB Upgrade _ TFTP Upgrade Restore Default Set Enter The Package Name ulmage md5 TFTP Server IP address Start Heference Restore Default Set System will restore to factory defaults after checking this option TFTP Serv
55. ing for network connection Ready Standby Ringing Module not available Ready Standby Ringing Module not available ES 12V DC 12V DC Power input outlet The reset button when pressed resets the IP PBX without the need to unplug the power cord an Internet Access device e g router cable modem and ADSL modem through a CAT 5 twisted pair Ethernet cable 4 FxOPort Connect to PSTN or PBX SLT line with RJ 11 Write analog line FXS Port Connect to PBX CO or single line telephone with RJ 11 Write analog line Press less than 6 secs System reboot 00 reboot Heset EE to Factory Default Please be reminded to reset to factory default Uploaded music setting on hold The ETH port supports auto negotiating Fast Ethernet 10 100 ETH Base TX networks This port allows your IP PBX to be connected to music and backup file will not be removed 15 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 1 4 Specifications pedet 2 PMO een Internet Telephony PBX System 100 SIP Users Registrations BELEE Protocols RFC 793 TCP RFC 826 ARP RFC 1034 1035 DNS RFC 1631 NAT RFC 2068 HTTP RFC 2131 DHCP RFC 2516 PPPoE RFC 3261 RFC 3311 RFC 3515 RFC 3265 RFC 3892 RFC 3361 RFC 3842 RFC 3389 RFC 3489 RFC 3428 RFC 2327 RFC 2833 RFC 2976 RFC 3263 G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 Fax T 38 ee
56. it from 1 to 3 M Any digit from z to 9 X Any digit from Oto 3 Any number of additional digits Delete 1 digits prefix from the front and auto add digit before dialing Savel Cancel Edit X DialPlan Name DialPlani Include External Calling Rulgs 4 Include Internal Calling Rules MISkype MExtensions wispy l lcanference MIRing Groups IWR MIcall Queues IPaging and Intercom Directory IDISA Savel Cancel 101 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 5 3 Make an outbound call After we have done the above in the extension we can dial 00 Country Code City Area code local number to dial out via Skype line For example dialing number OO outbound prefix number 001 International Code 886 Country code 2 city Area code without 0 22199518 local phone number will enable you to contact Taiwan Planet Company 5 4 Set inbound rule New Number DID X DID Number Skype number Destination Goto IVR i Save Cancel 102
57. k Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer Call Waiting Caller ID Dial by Name Customized IVR on hold music Transfer Three way Conference Video Call 13 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 1 2 Package Contents Thank you for purchasing PLANET Internet Telephony PBX system IPX 2100 This Quick Installation Guide will introduce how to finish the basic setting of connecting the web management interface and the Internet Open the box of the Internet Telephony PBX system and carefully unpack it The box should contain the following items Internet Telephony PBX System Unit x 1 Quick Installation Guide x 1 User s Manual CD x 1 Power Adapter x 1 12V RJ 45 x 1 m Bracket x 2 If any of the above items are damaged or missing please contact your dealer immediately 1 3 Physical Specifications gt MI 343 L x 154 W x 35 H mm Net Weight 1 4kg without package EOWA uE 3 PLANET stori stor2 n Internet Telephony PBX System Rear Panel Supporting 2 slots user can buy expansion module like IPX 21FO 4FXO IPX 21SL 2FXO 2FXS or IPX 21GS 4GSM for extending port service 14 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 LED definitions Front PaneiLeD Su Description Off PBX Power OFF Off System is off Off Wait
58. k to add 4 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 5 Black List If some numbers need to be blocked you can use this functionality please configure it here Click Inbound Control gt Blacklist gt New Blacklist New Blacklist X Blacklist Number Save Cancel Input caller s number in the blank then this caller s number will be blocked when the call comes again Meanwhile extension user can add or delete the blacklisted number by function key on the phone Please operate according to the following diagram Add Delete blacklist number on the phone 75 EN p blacklist number p C 11 age Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Parameters and Explanation of the Blacklist 15 When the registered extension user inputs 75 blacklisted number this number will be added in the list of Blacklist Number 3 5 1 Pick up Call If an extension user is away from his her desk other extension users can pick up the call by function key on the phone Please check the following diagram to learn more 42 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 When Extension is ringing Input function key 8 e xx Extension Number Input function key and define another extension to pick up Connected to speak Input
59. ling has insufficient credit available to pay for the channel subscription Buy more 0 members credit and the profiles will be reactivated Voicemail 0 members amp Online Numbers 0 members Your SIP Profiles Call forwarding Q set up a SIP Profile members O Skype Connect 3 profiles 4362 view profile ee ee oe cl TF le l i i Se es Ml 98 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 4 Create a SIP profile Create a SIP profile o Choose name Creating a SIP prafile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authentication details Choose a profile name Cancel Then you can create one sip account you need to pay 4 95 for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank Then you can register with Skype server And then you need to assign money for outgoing calls and then you can call out Profile settings x aaa Profile name aaa Profile settings Calling channels Buy a channel subscription to activate this profile Authentication details Outgoing calls Set up outgoing calls Reports To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi Backto SIP Profile list call Outbound calls to landlines and mobiles in the US are ch cents min For
60. n which case the user may be required to take adequate measures PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifications not expressly approv
61. ns 610 to 629 Queue Extensions 630 to 639 RingGroup Extensions 640 to 659 PagingGSroup Extensions 660 to 679 Reset Operator Extension Set extension number for Operator 1i Enable Transfer Check to enable Transfer 55 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 e Record Format Set the format for recording files GSM WAV only Extension Preferences Set the rule for extensions 56 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 4 1 2 Global Analog Settings Click Advance gt Options gt Global Analog Settings Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection Caller ID Signalling Bell US bul Caller ID Start CID Buffer Length 2500 General Opermade Tonezane Relax DTMF Send caller ID After Echo Cancel Echo Training 800 yes no number Busy Detection Busy Count 3 Caller ID Detection Enable Disable Caller ID Detection Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts Set the Opermode for FXO GSM Ports Relax DTMF Enable Disable Relax DTMF inspection Echo Training Set Echo Training default unit ms Busy Count Count the Busy Detection It will be active when enabling Busy Detection 57 PLANET Networking amp Communication In ter net Telephony P BX Sys t
62. on VoIP Trunk and Slot information About extension Ringing In use Hold Unavailable 25 PLANET Networking amp Communication Inter net Telephony P BX System IPX 2100 3 2 3 Basic Configuration Configure Extensions Planet IP PBX supports SIP IAX2 and analog extension configure extension on this page Basic Extensions n Extensions Home Operator Extensions Upload Download Extensions Extension Search Show All Trunks Mew User Batch Add Users Delete Selected Users Outbound Routes Inbound Control mi aa KAATET Mame Extensian Port Protocol DialPlan Outbaund CID Options 1 800 800 s SIP DialPlan1 Edit Network Settings LI 2 B01 Bui SIP DialPlani Edit Securit 3 ee ra SIP DialPlani Edit ZACULEN FI 03 a03 sIP DialPlani Edit Report 5 504 804 SIP DialPlani Edit C 6 805 B05 SIP DialPlani Edit System C 7 506 BUG SIP DialPlani Edit C B S07 Bu SIP DialPlani Edit 9 808 gua SIP DialPlani Edit 10 809 ad SIF DialPlani Edit Click New User to see the extension configuration interface as shown below Neve x General SIP X2 LI Name 510 Extension eid Password REQSsnvaHin Outbound CID DialPlan Analog Phone Vnicemail Voicemail VM Password 1234 Delete vMail C Email Fax voicemail Other Options Web Manager Agent Call waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number
63. on IPX 2100 B All extensions on IPX 2100 A can call extensions on IPX 2100 B with format 8XX All extensions on IPX 2100 B can call extensions on IPX 2100 A with format 6XX Gr dE OU er me OS LP For detailed steps please take chapter 8 2 as reference Two sets of IPX 2100 behind router Sometimes the IPX 2100 doesn t have a public IP address and you have to configure port mapping for your router WAN Wide Area Network Renate LAX TRUNK Rauter Ropiter IPX 2 100 A IPX 2100 B IP 192 16B 1 100 IP 192 1868 1 200 Extension 01 Emension 207 IP2192 1 1 61 IP 182 188 1 81 Step1 Configure the mapping rule of IPX 2100 A on the router The IPX 2100 B is connected behind the router and registers on IPX 2100 A through internet You need to configure the port mapping of IAX2 port 4569 on the router Then all data received from ethO port of router 192 168 1 100 4569 will be sent to IPX 2100 A 94 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Now take the web management panel of AND 4100 router as an example In here both UTP and TCP must open for IP PBX Advanced Advanced Wireless PORT FORWARDING Port Forwarding allows you to direct incoming traffic from the WAN side identified by protocol and external portto the internal server with a private IP address on the LAN side The internal port is required only if the external port needs to be conver
64. one who forwarded the call will hang up 2 Extension Number p 4 P Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Blind Transfer Default is t Define in Feature Codes Disconnect Call Default is it can be used when you use 2 Define in Feature Code 44 PLANET Networking amp Communication 3 6 3 Conference Internet Telephony PBX System IPX 2100 If you want to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter the conference room This IPX 2100 supports 3 conference rooms Please configure it on this page Conference 9 PLANET Hatw rking amp Communication Internet Telephony PBX System Home Operator Basic Inbound Control Options Vaicemail SMTP Settings Email to Fax Conference Music Settings DISA Follow Me Paging and Intercom FIN Sets Call Recording Speed Dial smart DIC Callback Phone Book Feature Codes Phone Provisioning Conferencel Default Conterencel Default Cont 2 Conterence 3 Conference Number Room Extension 900 Conference Password Conference Options Guest Password 1234 Administrator Password 2343 Conference DialPlan DialPlani Pl
65. s External the phone will play this ring tone when receiving the call Note The phone must support such feature as well When incoming calls come from outbound line FXO GSM VoIP the calls can be accessed to Extension User Call Queue Conference IVR etc You can choose freely based on your condition Port DIDs If user wants to make the incoming call from the outbound line FXO GSM trunk access to the specified extension user call queue conference or IVR please configure it here Click Port DIDs gt New Port DIDs 35 PLANET l Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Mer Port DID T Port Label Destination Goto Extension 800800 Save Cancel Select the port for outbound line Destination Incoming calls will access directly to this destination extension user call queue conference or IVR Number DIDs If user wants to make an outbound line VoIP Trunk access to the specified extension queue conference IVR please use this feature Click Number DID gt New Number DID New Number DID x DID Number Destinatian Goto Extension 800 800 Save Cancel DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk 36 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 DOD Settings If user wants to make the outbound call dir
66. s the extension Audio Codecs Configure then system will use it first if not system will let the Allowed Codecs define what codec can be used in extension 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need to send message by mail to your defined mailbox you must configure SMTP and Email model Click Voicemail to display the dialog as shown below 61 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 A General Email Settings YoiceMail Reference Max Greeting Timelseci 30 Dial 0 far Operator Vnice Message Options Message Farmat Wie 16 bit Maximum Messages Max Message Timetmin l2 M Min Message Time sec s Playback Options Say Message CallerId Say Message Duration Play Envelope Allow Users to Review Max Greeting Time sec Maximum Greeting Time Message Format Save the voice message as this format WAV 16 bit or Raw GSM Max Message Time min Maximum Time for each message to be allowed to leave Say Message Caller ID Checking this option Caller ID will be played when user login email to receive the voice message Envelop includes date time and caller ID Play Envelop 62 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Email Settings Email Settings Email Settings T
67. settings will be visited remotely Click Network Settings gt DDNS Settings DDNS Settings Enable Enable y FasyODNs Easy Domain ply2c426 planetddns caom DDNS Server PlanetDDNs com Lisername Password Domain Save Cancel Planet supports DDNS provided by Planet DDNS Dyndns org No ip com zoneedit com 82 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 5 7 SNMPv2 Settings SNMP Simple Network Management Protocol is used for remote management Click Network Settings gt SNMPv2 Settings SNMPvZz Settings Read Only Enable RO Community public RO Network f Read and Write Enable RA Community private RV Network P Save Cancel Reference Enable Read Only of SNMP RO Network Define network of RO 5 8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command Traceroute Click Network Settings gt Troubleshooting Troubleshooting Ping Traceroute Ping 192 158 1 254 Packets 4 Run Stop PING 192 165 1 254 12922 168 1 2543 56 data bytes 64 bytes From 192 166 1 254 zedq 0 ttl 54 time 5 773 ms 64 bytes from 192 166 1 4259 seqel trtrl 64 time 12 411 ma 64 bytes From 192 166 1 254 seqee trl 64 time 3 637 me 64 bytes Crom 192 1665 1 254 zedgq 3 trl 64 time 2 461 ms 192 166 1 259 ping statistics packets transmitted 4 packets receiv
68. ted to a DMZ different port number used by the server on the LAN side A maximum of 80 entries can be configured Parental Control Select the service name and enter the server IP address and click Apply to forward IP packets for this service to the specified server Note Modifying the Internal Port Start or Internal Port End is not recommended If the External Port Start or the External Port End changes the Internal Port Start or Internal Port End automaticaly changes accordingly Filtering Options 3 u y q ingly QoS Configuration Firewall Settings PORT FORWARDING SETUP DNS Dynamic DNS 4569 4559 Te a a Add Edit Delete Network Tools Routing Step2 IPX 2100 Configuration Configure the trunk and dial plan on IPX 2100 B and register IPX 2100 B IP to IPX 2100 A The configuration is the same as the above but you have to replace the public IP address with the internal IP 192 168 1 21 Step3 Configure port mapping rule of IPX 2100 B on the router Configure port mapping of IPX 2100 B on the router according to Step1 Step4 Connect two sets of the IPX 2100 and make the call Create extension 601 on IPX 2100 A extension 801 on IPX 2100 B and create the correct outbound rule Public IP must be provided by network provider It could be dynamic IP address and easy to change you can resolve this problem by using DDNS 8 3 How to resolve the problem about hearing one si
69. the available analog line for this device The same analog line can t be used in several FXO GSM trunks If you don t have available analog line you can t set up FXO GSM trunk 32 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 3 2 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If user don t allow extension user to call out please ignore this part Please configure on this page Basic Outbound Routes gt Home DialPlans Move the mouse over a nudo A s field to see tooltips gt Operator DialPlans DialRules Extensions List of DialPlans New DialPlan Trunks Default DialPlan Name Rules Options Extensions Spy Conference Ring d 1 DialPlani Groups IVR Call Queues Paging and Edit Delete IBID Conte Intercom Directory DISA Advanced Network Settings Security Report System On this page user can configure the basic match pattern of the outbound routes and create different dial plans Please configure by clicking Add a Dial Rule New DialPlan DialPlan Mame DialPlan2 Include External Calling Rulez Include Internal Calling Rules No Dial Rules defined You can click here to create a Dial Rule lE tensions MIspy V Conference MIRing Groups ITV MIcall Queues Paging and Intercom Directory IDISA User can create dial rule for dial plan on this page 33 PLANET
70. tivate the changes for your current configuration System Menu System Menu includes the following sub menu 23 e PLA NET Internet Telephony PBX System IPX 2100 e aa Se are NI oe na Se eae Configuration of extension s default information Advanced Conference Call Call Transfer Function Key etc Configuration of Routing Network VPN DHCP and other related network parameters Configuration of Firewall SSH FTP Record List Call Logs and System Logs Time Settings Management Back Up and Upgrade etc 24 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 2 2 Operator Operatore Home Extensions Operator Current Active 0 pans ossa o d Idle 6 Ringing InUse Hold Unavailable Basic e 300 e 301 302 303 e 804 inbound Control B00 SIP 801 SIP 802 SIP 803 SIP 804 SIP ERGOT 805 806 807 808 809 Advanced 9 305 SIP 9 s06 sIP 9 307 SIP 9 s0a sIP 9 s09 sIP Network Settings Ss VoIP Trunks Security ES Giu ee Status Trunk Name Type Username Hastname IP Port Reachability Report No Vol Trunk defined Mam You can click here to create Trunk System FXO GSM Ports Status Signal Strength Type Port BLF Label Disconnected FXO 1 Channeli Disconnected FXO 2 Channel2 OK FXS 3 OK FXS 4 Disconnecte FXO 5 Channel5 Disconnecte FXO 6 Channel6 d FXO 7 Channel Disconnected FXO 8 Channel8 Display all the Extensi
71. to the IPX 2100 your PC must use the same domain as the EHT IP address of the IPX 2100 2 For security reason please modify the user name and password after you login You can modify it on this page System Management 22 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 lt lt Warnning gt gt Every Time after saving the change please press the Activate Changes to make modification effective If user name and password are right this following page will be displayed eu Internet Telephony PBX System Hotworking amp Communication MIS Home 9 Move the mouse over a nome e field to see tooltips Operator System Info Basic Network Inbound Control Ethernet IP 192 168 1 198 MAC Advanced Storage Network Settings Disk Total 3 06 Used 334 7M Security Slots Info SLOT 1 SLOT 2 Report System 1 2 3 1 2 3 4 MS MO RS XS Device Info Model Mo IPX 2100 System Version 1 0 4 Current Time 08 15 13 13 50 Run Time 21 14 i a Pe S eae S Se ha LIL LJLCLILLLEMN 1 If FXO is connected the slot color and the front panel LED will be red and steady red respectively 2 If FXS is connected the slot color and the front panel LED will be green and steady green respectively Commonly Used Button On the home page besides the system info there are other function buttons as shown below 2 Activate Change Ac
72. ts Operator IVR Prompts Upload IR Prompts Basic Upload IVR Prompts t Inbound Routes Note The sound file must be wayv 16bit 8O00Hz2 Single gsm ulaw or alaw SS The size is limited in 15MB k TVR Please choose file ta Upload sese C XUI Mer A EC Upload Ring Groups Black List Time Based Rules Advanced Network Settings Uploading customized audio file must be in the wav gsm ulaw alaw format and size must be less than 15MB 40 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group is made all extensions in this ring group will ring in different ways based on their different configurations If ring time exceeds a defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure it here Click Inbound Control gt Ring Groups gt New Ring Group New Ring Group X Mame Strategy RingAll w on Ring Group Members Available Channels Label Extension for this ring group 640 Ring each all for lasting timetrsec 20 If not answered OGoto Extension OGato Voicemail Ocntn Ring Group OGoto IVR 9Hangunp Save Cancel Define a name for the Ring Group Ring Group Members Select the Ring Group Member from the Available Channels clic
73. ttend Transfer Call Waiting Caller ID Dial By name Customized IVR on hold music Transfer Three way conference Video Call System Capacity System Capacity 20 Concurrent Call Legs Up to 100 IP Phone Registers Extensions Recording GSM default 21 000 minutes Wav 3000 minutes Voicemail GSM default 21 000 minutes Wav 3000 minutes Network and NN aa 1 LNK Off ETH 1 LNK Off LED Indications PWR 1 LNK Off FXO Red FXS Green Dimensions W x D x H 343 x 154 x 35 mm Operating Environment 10 45 degrees C 10 80 humidity Power Requirements Input 100 240 Vac Output DC 12V 2 0 A EMC EMI CE FCC Class B ROHS Remarks T 30 T 38 support is dependent on fax machine SIP provider and network transport resilience 17 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 Chapter 2 Installation Procedure 2 1 Web Login Connect a computer to an ETH port on the IPX 2100 Your PC must set up to the same domain of 192 168 0 X as that of the IPX 2100 Step 2 Start a web browser To use the user interface you need a PC with Internet Explorer version 6 and higher Firefox or Safari for Mac Step 3 Enter the default IP address of the IPX 2100 192 168 0 1 in the URL address box Step 4 Enter the default user name admin and the default password admin and then click Login to enter Web based user interface Default IP Default ETH IP 192 168 0 1 Defa
74. ult User Name admin Default Password admin e PLANET Internet Telephony PBX System 00 Metwrarking amp Communication Username MEEENNENEENEEENNNI meee English S Login Figure 2 1 Login page of the IPX 2100 For security reason please change and memorize the new password after this first setup 18 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2100 2 2 Configuring the Network Setting Go to Network Settings Network Home Operator Basic Inbound Control Advanced Static Routing YPN Server YPN Chent DHCP Server DONS Settings t SNMPywe Settings Troubleshooting Figure 2 2 Network amp Country Button Network IPv4 Settings IPv Settings VLAN Settings Ethernet Port Setup IP Assign Hostname IPPBX IP Address 192 158 1 1398 Subnet Mask 255 255 255 0 Gateway 197 166 1 254 Primary ONS 182 158 1 254 Alternate DNS Virtual Interface Lp amp ddressvi Subnet Maskri Lip Addressve Subnet Maski Figure 2 3 Network Setting page 19 Internet Telephony PBX System IPX 2100 Step 2 Edit your ETH port IP information There are three types of Ethernet port connection They are Static IP PPPoE Point to Point Protocol over Ethernet DHCP You can find detailed setting process in the user manual Network IPv4 Settings IPve Settings VLAN Settings Ethernet Port Setup IP Assign Hostnam
75. with B to introduce the call then you can hang up and A will be connected with B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Timeout for answer on Set the timeout value aee nn Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklisted number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dial tone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial O to forward to the conference with the callee Return to conference with In conference the administrator can dial O to invite people into the participant conference After pressing 0 you will get dial tone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference In conference the administrator can dial O to invite people into the

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