User manual - Alcatel
Contents
1. Business IE Services User manual 8028 8029 8038 8039 8068 e diatonis CE S M L R100 Recommendations on the management of password or personal code of your phone When connected to an external public network your e diatonis IPBX can be subject to malicious attacks simple way of protecting against attack is to change your passwords regularly as you do for your PCs Here are a few tips on choosing your password called personal code 6 digits on your phone Do not use too easy password ex 123456 302010 Take a different password for each application Your password is personal and should remain confidential not disclose it to anyone else Never write down your password The first thing an attacker will do is rummage through your belongings check your diary look under your monitor and keyboard sift through your garbage etc Your phone is now correctly secure and the fraud risks are minimized 8AL90894ZUAAedO02 1416 Introduction Thank you for choosing an Orange Business Services phone This model offers enhanced ergonomical features for more effective communication This document describes the services offered by the following sets 8068 8039 8038 8029 8028 The label and icons displayed on the phone depends on the type of the set Some features are depended on the type of the set 8068 8068 8039 8038 8029 8028 RO EE YS ES v Digital Phone M ji0 2_j Colors2. 9 Agent set Supervisor station 9 1 Agent set call center solution allows optimum distribution of calls to agents according to their availability and skills 9 2 Open an agent session login Agent set e Select the ACD application e Login e Select the agent and validate e Depending the displayed informations enter your password or confirm gt gt ACD application welcome screen is displayed 9 3 ACD application welcome screen Agent set Name of the agent set Operating status of Number of the the agent set agent set Status of the queues 2 00 6 00 T Absence 4 02 means group number 4 2 calls waiting the sign indicates that the queue capacity has been reached Password 45 9 4 The four operating statuses of the agent set An agents availability is determined by the operating status of which there are 4 that the agent can change at any time These statuses are e Onduty In service the agent is ready to receive calls e Offduty Withdrawn the agent has withdrawn from the ACD application e C Work Additional task the agent is performing a task concerning a call and is not taking other calls e Absence Temporarily absent the agent has taken a break and is not taking calls The agent can change the operating status directly by entering codes on all sets by pressing the function keys on the set or using the Agent Assistant agent software on PC if a
3. VOICE MESSAGE SERVICE WHEN YOU RETURN CONSULT RECORDED MESSAGES ACTIVATEDISABLE THE PERSONAL ASSISTANT PERSONAL ASSISTANT REACHING YOU WITH ONE NUMBER ONLY FORWARDING CALLS TO YOUR PAGER FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL FOLLOW ME DIVERTING ALL GROUP CALLS CANCELLING ALL FORWARDS CANCELLING A SPECIFICFORWARD FORWARDING CALLS WHEN YOUR LINE IS BUSY FORWARD IF BUSY DO NOT DISTURB LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS CONSULTING WRITTEN MESSAGES MESSAGE NOTIFICATION 7 MANAGINGYOUR CHARGES 7 1 7 2 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 25 25 26 27 27 27 27 27 27 28 28 28 28 29 30 30 30 31 31 31 31 31 31 32 32 32 33 33 33 33 33 33 34 35 36 36 36 8 PROGRAMMINGYOURTELEPHONE 8 1 8 2 8 3 8 4 8 5 8 6 8 7 8 8 8 9 8 10 8 11 8 12 8 13 8 14 8 15 8 16 8 17 8 18 8 19 8 20 8 21 8 22 8 23 8 24 INITIALIZINGYOURVOICEMAILBOX CUSTOMIZINGYOURVOICEGREETING MODIFYINGYOURPERSONAL CODE ADJUSTING THE AUDIO FUNCTIONS ADJUSTING THE CONTRAST OF THE DISPLAY 8028 8029 8038 8039 SELECTING THE WELCOME PAGE SELECTINGLANGUAGE PROGRAMMING DIRECT CALL KEYS PERSO PAGE DELETING DIRECT CALL KEYS PERSO PAGE PROGRAMMING DIRECT CALL KEYS F1 AND F2 KEYS DELETING DIRECT CALL KEYS F1 AND F2 KEYS PROGRAMMING DIRECT CALL KEYS 8028 8029 DELETING DIRECT C
4. a call Use one of the following e Dial directly the number for your call e Lift the receiver Enter the destination number e Press the on hook off hook key of the Bluetooth device Bluetooth handset Dial the destination number Hands free gt Dial the destination number e Programmed line key e Dial by name enter directly the first letters of your caller name on the alphapad e Redial last number To make an external call dial the outside line access code before dialing your contact number The duration of your external call may be limited in time by the administrator In this case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication If the internal or outside number does not reply Use one of the following e nterphony Broadcast a message on the loudspeaker of the free terminal e uCallback Request callback to a busy terminal e ext Send a written message 2 2 Receiving a call Use one of the following e Lift the receiver e Press the on hook off hook key of the Bluetooth device Bluetooth handset e Hands free e press the key next to the incoming call icon 17 2 3 Using the telephone in Hands free mode Terminal idle Press and release You are in hands free mode E minateyour call Call in progress e During a conversation gt gt 9 4 Press and release bse You are in hands free mode During a conversation y
5. electric shock from lightning e Do not use the device in environments where there is a danger of explosion e Do not plug this phone into an Integrated Services Digital Network ISDN connection or into a regular Public Switched Telephone Network PSTN connection This can result in severe damage to the phone e Never allow your telephone to come into contact with water e To clean your telephone use a soft damp cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Do not use aerosol cleaners e This product is intended to be connected to the PABX via the LAN 10 100 1000 MB e f you are connected to a POE connection do not use an external Power Supply e he PoE Power over Ethernet devices that supply or receive power and their connected cables must all be completely indoors e he RJ 45 jack is not used for telephone line connection e The 8068 also offers a Bluetooth Radio Interface for the Bluetooth handset or other Bluetooth devices frequency range 2402 2480 MHz Radiated Power 1mW 48 10 2 declaration of compliance We FRANCE TELECOM 78 rue Olivier de Serres 75505 PARIS Cedex 15 declare that the productmentioned in this note conformto the following European Directives and Directives and European Standards Radio and Telecommunication Terminal Equipment Directive 99 5 EEC Exposure to Radio Frequency Signals This equipment complies with radiat
6. exit x ntrusion 23 Protection against intrusion e Pressprogrammed key e Enter caller snumber Protection is cancelled when you hang up 3 10 Store a number During a call to save the number onto a call key During a conversation e Savetorep e Press a call key on the Perso page e Enter the name of your caller e Apply 3 11 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver e During a conversation e EE audio volume 24 4 Meet me conference The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference 4 1 Initiate Meet conference In order for the participants to join the conference you must first decide on meeting time for the conference and send them the access code When the system prompts you to enter a code or password you are allowed 3 attempts before the system rejects your request Lift the receiver Enter the Meet me conference activation code Enter your telephone number internal Enter your personal password Enter the conference access code The conference is set up Activation code This code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by
7. not programmed yet o Select the key to program o Enter the name and number to associate to the key Validate the name and number e If the key is already programmed o Select the key to program o Enter the name and number to associate to the key Ovatidate the name and number 8 13 Deleting direct call keys 8028 8029 e Select the key to delete e Clear 8 14 Programming an appointmentreminder You can set the time of a temporary reminder one within 24 hours or a permanent reminder every day at the same time e Reach the Menu page e Appointment e Enter time of appointment e Temporary Permanent Select the type of appointment temporary or permanent 40 The Appointment programmed icon is displayed on the welcome page At the programmed time your telephone rings If your calls are forwarded to another terminal the forward is not applied to the reminder call To cancel your reminder request e Reach the Menu page e Appointment e Temporary Permanent Select the type of appointment temporary or permanent e Clear e c The Appointment programmed icon disappears from the welcome page 8 15 Identify the terminal you are on The number of your telephone is displayed on the Info page 8 16 Lock unlockyourtelephone 9 This icon indicates that the phone is locked e Reach the Menu page e Lock e Enter your password gt gt Your telephone is locked unlocked 8 17 C
8. numeric keypad Sending a new message e NewMsg e Writeyour message 6 15 Consulting written messages The light indicates that messages have been received e E3 Number of messages received e ReadTxtMso Displays the sender s message on the screen e Readmore Displays the rest of the message and the date and time it was left e Activating Deactivating Forced headset mode e Use the left right navigator to see previous and next messages e Clear Erase message e Call Call back sender of message e SendTxtMsg Sending a written message to an internal caller e Savetorep e Save the sender s number in your directory E3 Terminate consultation 34 6 16 Message notification message is left in your mailbox but you are not at your desk You can configure your telephone so that you receive notification of the message on another telephone e Reach the Menu page e Settings gt Notification e Press consecutively to activate deactivate e ON OFF e Choice Press consecutively to activate deactivate Change the time slot The time slot during which notification is activated can be changed e Schedule e Change times 35 Managingyour charges 7 1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers e Reach the Menu page e Settings My services Consultation Additional services Business account code e Number of busines
9. ALL KEYS 8028 8029 PROGRAMMING AN APPOINTMENTREMINDER IDENTIFY THE TERMINAL YOU ARE ON Lock UNLOCKYOURTELEPHONE CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE ACTIVATING DEACTIVATING FORCED HEADSET MODE INSTALLING A BLUETOOTH HANDSET MATCHING USE OF THE BLUETOOTH HANDSET INSTALLING A BLUETOOTH HEADSET MATCHING USING A BLUETOOTH HEADSET DELETING A BLUETOOTH ACCESSORY HEADSET HANDSET ETC CONTACTING YOUR ADMINISTRATOR 9 ACD AGENT SET SUPERVISOR STATION 9 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 9 9 10 AGENT SET OPEN AN AGENT SESSION LOGIN AGENT SET ACD APPLICATION WELCOME SCREEN AGENT SET THE FOUR OPERATING STATUSES OF THE AGENT SET CHANGING THE OPERATING STATUS OF THE SET AGENT SET IMODIFYING YOUR PERSONAL CODE AGENT SET INTEGRATING ANOTHER GROUP LEAVING A GROUP AGENT SET CLOSE THE AGENT SESSION LOGOUT AGENT SET SUPERVISOR STATION SUPERVISING GROUP MAILBOXES SUPERVISOR STATION 10 GUARANTEE AND CLAUSES 10 1 10 2 SAFETY INSTRUCTIONS EC DECLARATION OF COMPLIANCE 37 37 37 37 38 39 39 39 39 39 39 40 40 40 40 41 41 41 42 42 42 43 43 43 44 45 45 45 46 46 46 46 46 47 47 48 48 49 1 Getting to know your telephone 1 1 8068 Bluetooth 8068 Bluetooth handset for optimized communication wired handset is also available and can replace the e Colorscreen Bluetooth amp handset 272 EC e 10 de
10. ND CALL DURING A CONVERSATION SWITCHING BETWEEN CALLS BROKER CALL THREE WAY CONFERENCE WITH INTERNAL AND OR EXTERNAL CALLERS CONFERENCE 3 4 TRANSFERRING A CALL 3 5 TRANSFER A CALL TO A VOICE MAIL 3 6 3 7 PLACING A CALL ON HOLD HOLD 3 8 PLACING AN OUTSIDE CALL ON HOLD PARKING 3 9 INTRUSION INTO AN INTERNAL CONVERSATION 3 10 STORE A NUMBER 3 11 ADJUST AUDIO VOLUME uo OO 10 11 11 12 13 14 15 16 17 17 17 18 18 18 19 19 19 20 20 20 20 20 21 21 21 22 22 22 23 23 23 23 24 24 4 MEET CONFERENCE 4 1 INITIATE A MEET ME CONFERENCE 4 2 JOIN A MEET ME CONFERENCE 5 SHARING 5 1 RECEIVINGSUPERVISED CALL RINGING 5 2 ANSWERING THE GENERALBELL 5 3 MANAGER ASSISTANT FILTERING 5 4 CALL PICK UP 5 5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL 5 6 HUNTING GROUPS 5 7 CALLING AN INTERNAL CALLER ON HIS HER PAGER 5 8 ANSWERING A CALL ON YOUR PAGER 5 9 CALLING A CALLER ON HIS HER LOUDSPEAKER 5 10 SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 5 11 SENDA VOICE MESSAGE COPY 5 12 SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST 5 13 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 6 KEEP IN TOUCH 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 6 9 6 10 6 11 6 12 6 13 6 14 6 15 6 16 SELECTING CALLS TO BEFORWARDED FORWARDING CALLS TO ANOTHER NUMBER IMMEDIATE FORWARD FORWARDING YOUR CALLS TO YOUR
11. RJ9 connector for a corded handset connector PC One 10 100 1000 Gigabit Ethernet connector LAN One DC power jack for an external power adaptor 1 RJ9 connector for a corded handset Cable path for line connection 8029 8039 Make sure you position the cable correctly in the compartment intended for that purpose 9 1 5 Welcomescreens You can access all of your phone s features from these screens The default display has three pages that you can access by pressing the page tabs at the top of the screen The selected page is highlighted o Menu o Perso o Info Mon 13 Jan 2014 Menu Perso 15 Jen 2014 18 E7 Menu Tcr 1 01 14 16 00 Redial list Settings i men perso T f C k _ Lock Appointment Message Forward gt settings Pick up Operator ppointmt 8068 8038 8039 8028 8029 e Menu page Contains all features and applications accessible by pressing the label of the desired feature or application From this page it is possible to adjust the ringer volume program the time of an appointment lock the terminal define the default page displayed configure voice mail and access telephone functions such as calling back one of the last numbers or intercepting calls e Perso page Contains call line keys allowing supervision of calls and programmable call keys e Info page Contains information on the telephone and the status of its functions name telephone numb
12. by default on the telephone e Settings Options Homepage e Select the default page e c 8 7 Selectinglanguage e Reach the Menu page e Settings Options Language e Select the language of your choice e 8 8 Programming direct call keys Perso page You can program keys of the perso page e Access the Perso page using the navigator e If the key is not programmed yet e Select the key to program e Enter the name and number to associate to the key e CD e If the key is already programmed e Select the key to program e Enter the name and number to associate to the key e CD 8 9 Deleting direct call keys Perso page e Access the Perso page using the navigator e Select the key to delete e Clear amp c 8 10 Programming direct call keys F1 and F2 keys e Press a programmable key F1 or F2 e If the key is not programmed yet e Select the key to program 39 e Enter the name and number to associate to the key e e If the key is already programmed e Select the key to program e Enter the name and number to associate to the key e c 8 11 Deleting direct call keys F1 and F2 keys e Select the key to delete e Clear e CD 8 12 Programming direct call keys 8028 8029 The phones have four programmable keys with Leds and paper labels Led behavior may differ depending on the system configuration For more information contact your installer or administrator e If the key is
13. ch as with a voice server an automated attendant or a remotely consulted answering machine By default during a communication your telephone is configured to send codes in voice frequency enter these codes directly using the keys on your telephone For more information regarding this configuration contact the person in charge of your installation e During a conversation e Enter DTMF code 2 13 Mute so that your caller cannot hear you You can hear your caller but he she cannot hear you From the set e During a conversation e Disable microphone The key lights e Resume the conversation gt gt The key is no longer lit From the Bluetooth receiver e Press the handset volume mute key long press 20 3 During conversation 3 1 Making a second call during a conversation During conversation Use one of the following e Name of second caller e New call gt Number of second caller T long press or Menu page Redial list Select the No in the last ten issued Perso page Programmed line key The first call is on hold Cancel your second call Use one of the following e On hook the handset Hang up key If in handsfree mode Recover the call on hold Use one of the following Key associated with the incoming call icon e EB Hands free to take the call e Lift the receiver e Start call key You are in conversation with your first caller again If you make a
14. dicatedfunctions keys Flashing blue incoming call Arrival of a new call Flashing orange alarm 3 5 mmheadset jack Permanent feature keys quick access to the phone s main features Alphabetic keyboard An adjustable and stable foot Loudspeaker 1 2 8038 8039 Flashing blue incoming call Arrival of a new call Flashing orange alarm Handset Monochrome screen 10 dedicatedfunctions keys 3 5 mmheadset jack Permanent feature keys quick access to the phone s main features Alphabetic keyboard An adjustable and stable foot Loudspeaker 1 3 8028 8029 LED e Flashing blue incoming call Arrival of a new call e Flashing orange alarm Handset e 6 dedicated functions keys functions keys 4 programmable keys with Led and paper label 3 5 mmheadset gt jack Permanent feature keys quick Alphabetic access to the phone s main features keyboard adjustable and stable foot 1 4 Connectivities Description of the connectors 8029 8039 8068 8038 8028 Add on module connector SATA type pr 1 RJ 11 connector for external ringer and audio active envelop indicator 1 RJ 11 connector for external ringer Add on module connector SATA type and audio active envelop indicator 1 RJ 9 connector for alphanumerical 1 RJ 9 connector for alphanumerical keyboard keyboard One 10 100 1000 Gigabit Ethernet 1
15. e is 1515 Your password has 6 digits A weak personal code with 6 identical digits 000000 111111 etc or a simple sequence of 6 digits 012345 123456 etc will be rejected by the system After a system upgrade the password may still have only 4 digits For security reasons we recommend you use a password with 6 digits Contact your installer for more information 37 8 4 Adjusting the audio functions e Reach the Menu page e Settings Phone Ringing Choose the tune e Melody e Select the melody of your choice 16 tunes e ES Adjusting the ringer volume e Volume CBE the volume you want 10 levels e Activate deactivatesilent mode e Silent e ON OFF activate deactivate e e 4 Activate deactivate meeting mode progressive ringing e Progressive e ON OFF activate deactivate Activate deactivatediscreet ring mode e Beeps e 3 Beeps Ringing e ON OFF activate deactivate End Adjust ringer volume while a call arrives e Yourtelephone rings e adjusting the ringer volume 38 8 5 Adjusting the contrast of the display 8028 8029 8038 8039 e Reach the Menu page e Settings Phone Contrast e Screen or Keys Increase or reduce the brightness of the screen or keys of the extension unit by pressing consecutively on the corresponding keys 8 6 Selecting the welcome page This function is used to choose the page displayed
16. e set and the Bluetooth handset are generation than your set incompatible 8 20 Use of the Bluetooth handset The Bluetooth cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set The handset has a LED and two buttons Light e Green flashing normal operation e Green steady handset charging e Orange flashing battery charge low or handset outside coverage zone e Orange steady malfunction 42 Off hook On hook Volume Mute keys e Off hook On hook press this key to take or terminate a call e Volume Mute o Short successive presses to change the handset volume level 3 levels o Long press to ensure your caller no longer hears you If the Bluetooth handset is on its base you do not need to press the Off hook On hook key to take or terminate the call Just off hook on hook the Bluetooth handset 8 21 Installing a Bluetooth headset matching A multi point Bluetooth headset can be provided by Orange Business Services This headset can be matched to your mobile phone and other communication devices at the same time For example you can use the headset matched to your mobile and when you enter your office the headset automatically matches to your office set too You can then answer a call using your Bluetooth headset or the Bluetooth Handset on the office set Before a Bluetooth headset can be used it must be correctly matched to the t
17. e switchboard Calls to the switchboard will ring on your telephone e Lift the receiver 27 e help programmed key 5 6 Hunting groups Hunting group call Certain numbers can form a hunting group and can be called by dialling the group number e Lift the receiver e No of group to be called Temporary exit from your hunting group Return into your group e leave group programmed key e Enter your group number Belonging to a group does not affect the management of direct calls specific telephone within group can always be called by using its own number 5 7 Calling an internal caller on his her pager The number called does not answer and you know that the person called has a pager e Paging programmed key e Paging in progress is displayed Your caller can answer from any telephone in the system 5 8 Answering a call on your pager A call on your pager can be answered from any telephone within the system Your pager beeps e Answer paging programmed key e Enter your group number 5 9 Calling a caller on his her loudspeaker Your internal caller does not answer If authorised you can remotely activate your caller s phone e Your caller does not reply e Interphony You are connected to the loudspeaker on your caller s phone if he she has the hands free function 28 5 10 Sending a written message to an internal caller C3 or Message e SendTxtMsg e Use one of the following o Enter t
18. er number of messages activation of transfer function appointment reminder etc e Transfer icon Pressing the key next to this icon allows you to program or change the transfer function 10 1 6 Navigation OK key Used to validate your choices and options while programming or configuring Left right navigator Used to move from one page to another and display information about current calls call in progress calls on hold incoming call Up down navigator Used to scroll through the content of a page Back Exit key Use this key to go back to the previous step Use this key to go back to the homepage long press 1 7 Statusicons Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen Headset connected Telephone locked amp D Appointment programmed G Incoming call icon Call in progress icon Call holding icon O e 11 1 8 Permanent features keys They are located just above the loudspeaker 006 D Q Mute and intercom key During a call press this key to stop your contact from hearing you When idle press this key to switch the phone to intercom mode When you receive a call the phone hooks off automatically and you go straight into handsfree mode When activated this is key blue Turn down the volume Lower the contrast Turn up the volume Increase the contrast Pr
19. er function will not be available between a call in progress or a held call and an incoming call e Used to switch from a telephone screen to an application screen For example it can be used while a call is in progress to search a number program an appointment reminder etc Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Calls in progress or waiting calls are displayed on the different line keys It is then possible to converse with the caller of your choice by pressing the key associated to the caller 15 1 12 Bluetooth Wireless handset terminate a call Off hook On hook press this key to take or e Volume Mute e Short successive Bluetooth presses to change the handset volume level 3 levels Long press to activate or deactivate mute mode Location of the battery If the Bluetooth handset is on its base you do not need to press the Off hook On hook key to take or terminate the call Just off hook on hook the Bluetooth handset LED e Off operating normally e Blinking green in communication e Green steady handset charging e Orange flashing battery charge low or handset outside coverage zone e Orange steady malfunction 4 Lift up the battery cover 2 Slide out the battery holding part The battery recharges when the Bluetooth handset is on its base 16 2 Usingyourtelephone 2 1 Making
20. ereen BB Monochrome screen M v v Bluetooth Headset Add on 10 40 keys 8000 modules Audio services hands free handset and headset LCD 14 keys 8000 moduletouches 8000 Adjusting the contrast of the display Agent set Supervisor station The labels and icons presented in this document are not contractually binding and may be modified without prior warning M Two port Gigabit Ethernet switch with Power Over Ethernet support M V E V 1 GETTING TO KNOW YOUR TELEPHONE 1 1 8068 BLUETOOTH 8068 1 2 8038 8039 1 3 8028 8029 1 4 CONNECTIVITIES 1 5 WELCOMESCREENS 1 6 NAVIGATION 1 7 STATUSICONS CALL ICONS 1 8 1 9 1 10 PERMANENT FEATURES KEYS ALPHABETIC KEYBOARD ADD ON MODULE 1 11 CALL MANAGEMENT SCREEN 1 12 BLUETOOTH WIRELESS HANDSET 2 USINGYOURTELEPHONE 2 1 MAKING A CALL 2 2 RECEIVING A CALL 2 3 USING THE TELEPHONE IN HANDS FREE MODE 2 4 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION RECEIVER LIFTED LOUDSPEAKER 2 5 CALLING YOUR CALLER BY NAME COMPANY DIRECTORY 2 6 CALLS VIA YOUR PROGRAMMED CALL KEYS 2 7 FILTERING CALLS USING THE VOICE MAILBOX 2 8 REDIALING 2 9 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 2 10 CANCELLING AN AUTOMATIC CALLBACK 2 11 RECEIVING INTERCOM CALLS 2 12 SENDING DTMF SIGNALS 2 13 MUTE SO THAT YOUR CALLER CANNOT HEAR YOU 3 DURING A CONVERSATION 3 1 3 2 3 3 IMAKING A SECOND CALL DURING A CONVERSATION ANSWERING A SECO
21. erminal Before performing the matching operation the headset must be in detectable mode e Reach the Menu page e Settings Phone Bluetooth Adddevices Searching for Bluetooth equipment Wait for the detected equipment type and address to be displayed e Select the relevant equipment e Add Validate your choice e Enter the PIN code of the headset Acknowledgement message and display of the headset icon the terminal screen Refer to the user documentation supplied with the headset 8 22 Using a Bluetooth headset Refer to the user documentation supplied with the headset 8 23 Deleting a Bluetooth accessory headset handset etc e Reach the Menu page e Settings Phone Bluetooth Mydevices gt gt Display of the different equipment matched e Select the equipment to be removed e Remove dvc Qua your choice gt gt Message acknowledging the equipment has been removed 43 8 24 Contacting your administrator If necessary you may need to contact your administrator Before contacting your administrator make sure you have information such as your phone s part number and software version to hand The part number The phone s part number is located under the foot of the phone Software version The software version can be viewed on the phone by following this path e System SWVersion e A multi point Bluetooth headset can be provided by Orange Business Services 44
22. essing this key answers an incoming call in handsfree mode the key is blue When a call is in progress pressing this key switches from handsfree mode to headset or handset mode Programmable keys F1 and F2 keys Lit when the function associated with the key is activated A service or a direct call can be associated to these keys Redial key to access the Redial feature Last number redial short press Call back on the last 10 number dialed long press Guide key Used to obtain information on functions of the menu page and to program key of the perso page Messaging key to access various mail services This key is lit when you have received a new voicemail text message or callback request 12 1 9 Alphabetic keyboard Your set is provided with an alphabetic keyboard depending on you country and language e Country variants o AZERTY o QWERTZ o QWERTY international o QWERTY nordic Use the keyboard to enter names while configuring the phone Directly access the dial by name feature by entering the name of your caller on the keyboard Below is a list of the function keys that allow you to access all the symbols Cursor moving keys left right up and down Allows you to navigate edit boxes Press the Alt key to access the left and up directions Caps lock to write text in capital letters Alt key To access specific and punctuation characters Enter key to validate edited text Backspace key to dele
23. he number of the terminal to receive the message o Enter the first letters of the name e Select the type of message to send fixed Msg New Msg Sending predefined message e FixedMsg e Select the message to be sent Enter the number of the ringing telephone Language Notice that you can select the message to send by its number by selecting the option Gotomessage The 27 standard messages are shown below 6 cal the assistant Absent back on at O eps 22 Ptmdmeis O TT TT S Pewefethyowim _ External meeting bakon 0 _ 14 Meeting at _ _ Messages to be completed using numeric keypad Sending a new message e NewMsg e Writeyour message 29 5 11 Send a voice message e Voice e Enter your password gt gt Display number of new and old messages e Consult e Select message to copy e Sendcopy e Enter the destination number e Sendmessage When sending a copy of the message you can also record a comment to join to the copy e Record e Start recording the conment e Stop 5 12 Sending a recorded message to a number a distribution list e Voice e Enter your password e Sendmessage e or list no or e caller s name or list name e Record e Start recording the comment e Stop Before sending the message you can add a destination record the message again or replay the recording 5 13 Broadcasting a message on the loudspeakers of a
24. ion exposure limits set by FCC ICand the European Council This equipment has very low levels of RF energy and is deemed to be compliant without testing of the specific absorption rate SAR User Instructions Only use the handset in temperatures between 5 C to 45 C 23 F to 113 F This product is intended for use in an indoor environment only This apparatus is Hearing Aid Compatible HAC Acoustic shock protection Maximum sound pressure level for handset is compliant with European US and Australian standards Directive 2003 10 EC specifying the risks inherent in noise at work A wired handset is also available and can replace the Bluetooth handset Privacy Privacy of communications may not be ensured when using the Bluetooth handset or any additionnal Bluetooth device Disposal The equipment must be returned to a collection point for electronic equipment waste disposal Defective batteries must be returned to a collection point for chemical waste disposal Copyright 2014 Al rights reserved 49 To contact vour after sales department please dial 0 825 817 807 0 15 TTC MN monday to saturday from 8 a m to 8 p m except bank holidays France T l com 78 rue Olivier de Serres 75505 Paris Cedex 15 S A au capital de 10 595 541 532 380 129 866 RCS Paris Notre site internet http www orange business com Business Services BALE
25. n error hang up your telephone will ring and you will recover your first call 3 2 Answering a second call during a conversation e During a conversation another person is trying to call you The name or number of the caller is displayed for a few seconds e Use one of the following methods to answer the displayed call o Line key for which icon is flashing o Answer e The first call is on hold Cancel your second call Use one of the following 21 e On hook the handset e Hang up key If in handsfree mode Recover the call on hold Use one of the following e a Key associated with the incoming call icon e Hands free to take the call e Lift the receiver e Start call key You are in conversation with your first caller again If you make an error hang up your telephone will ring and you will recover your first call 3 3 Switching between calls Broker call During a conversation a second call is on hold To accept the second call e Select the contact on hold gt gt Your first call is placed on hold 3 4 Transferring a call To transfer your call to another number e During a conversation e Calling a second person during a conversation gt gt The first call is on hold e You can transfer the call immediately or wait for your contact to answer before transferring the call e Transfer Transfer between two outside calls is not generally possible depends on country concerned and system configuration 3 5 T
26. ngsupervised call ringing To receive the special ringing for calls to another number e Supervised call ringing programmed key e Same key to cancel 5 2 Answering the generalbell When the operator is absent outside calls to the operator are indicated by a general bell To answer e Reach the Menu page e Pickup Generalbell 5 3 Manager Assistant filtering System configuration allows Manager Assistant groups to be formed so that the manager s calls be directed to one or more assistants From the manager or assistant telephone e Filter programmed key Incoming calls are filtered by a chosen person assistant etc e Same key to cancel Filtering is indicated on the managers telephone by the icon corresponding to the screening programmed key 5 4 Call pick up You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group e Group call pick up programmed key If the telephone ringing is not in your pick up group e Reach the Menu page e Pickup Set e Enter the number of the ringing telephone The system can be configured to prevent call pick up on certain telephones 5 5 Outside calls to the operator will ring on your telephone and you can answer the call e Operator help programmed key e Your telephone will ring at the same time as the switchboard e Same key to cancel Calls to th
27. onfiguring the audio jack of your telephone By default the audio jack of your telephone can be used to connect a headset hands free kit or loudspeaker A wideband headset can also be installed for optimized sound quality e Reach the Menu page e Settings Phone gt Jack e Headset Handsfree Loudspeaker Select the type of device plugged into the jack e 41 8 18 Activating Deactivating Forced headset mode e Reach the Menu page e Settings Phone ForcedHead e ON OFF activating deactivating forced headset 8 19 Installing a Bluetooth handset matching Before a Bluetooth headset can be used it must be correctly matched to the terminal e Reach the Menu page e Settings Phone Bluetooth Adddevices e e 0 With the handset turned off press the 2 Bluetooth handset keys at the same time long press gt gt You will hear a 3 note signal and the LED will flash green and orange alternately Searching for Bluetooth equipment Wait for the detected equipment type and address to be displayed e Select the relevant equipment e Add The 3 note tone indicates that the handset has been installed correctly the LED flashes green or orange depending on the battery charge level Error messages The Bluetooth handset emits a sequence Your set is an older generation than your of 4 beeps Bluetooth handset The set displays an error message indicating Your Bluetooth handset is an older that th
28. ou can lift the receiver without terminating the call 2 4 Activating the loudspeaker during a conversation receiver lifted Loudspeaker e During a conversation Activate loudspeaker Jb 37 The key lights up MR volume 9 levels e Deactivate loudspeaker 5 The key is longer lit Press and release the loudspeaker key to switch to hands free mode light steady 2 5 Calling your caller by name company directory e Enter the first letters of the name e Proposes a name followed by a corresponding telephone number and sequence number in list If nameis OK e Q Make the call If name is not OK Use one of the following e 1stname Extend search in list e List Display the list of caller names e Select the desired name e Show next name Right navigator e Show previous name Left navigator 18 2 6 Make calls via your programmed call keys e Access the Perso page e Find the caller you want to call from the programmed call keys e Call the chosen caller 2 7 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox When your caller leaves his message you can choose to communicate with him Activating call screening e Voice mail filtering programmed key e Enter your personal password e Same key to stop listening and deactivate the screening When you receive a call You hear the message left by your caller Use one of the following e Hands free to take
29. ransfer a call to a voice mail During the call you want to transfer your caller to the voice mailbox of another caller e TransferVMU e Number of second caller 22 3 6 Three way conference with internal and or external callers conference e During a conversation a second call is on hold e Conference You are in conference mode Cancel conference and return to first caller If conference is active e xConference Hang up on all caller If conference is active Use one of the following Hang e hook the handset After the conference to leave your two callers talking together e xConference e Transfer 3 7 Placing a call on hold hold During a conversation you wish to place the call on hold and recover it later on the same telephone e During a conversation e Hold Your call is placed on hold Recover the call on hold e Select the call on hold 3 8 Placing an outside call on hold parking You can place an outside call on hold and recover the call on another telephone e During a conversation e Park call To recover the parked call e Reach the Menu page e Pickup gt Unparkcall If the parked call is not recovered within a preset time default value 1 min 30 it is transferred to the operator 3 9 Intrusion into an internal conversation Your caller s line is busy If the number is not protected and if authorised you can intrude into the call e ulntrusion e Same key to
30. roup mailboxes and positioning on the sets e Access the Perso page to display the positioning of the supervision keys on the sets 47 10 Guarantee and clauses 10 1 Safety Instructions e Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment e Magnets could affect the functioning of pacemakers and implanted heart defibrillators Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements 4 centimeters 1 6 inches at least e limit the risk of interference people with pacemakers must keep the wireless telephone away from their equipment minimum distance of 15 cm 6 inches e t is recommended to follow the standard acceptance procedures before using this equipment in human safety critical areas hospitals e he handset includes magnetic elements that may attract sharp metallic objects To prevent injury before each use ensure sharp metallic objects are not stuck to the earpiece and microphone e There is a danger of explosion if the battery is replaced incorrectly use only the battery with the reference 3GV28041AB 1 2V 1500 mAh Bluetooth Handset only e Battery charge Bluetooth Handset only Charge the battery for about 16 hours before initial use e Avoid using phones other than cordless during an electrical storm There may be a remote risk of
31. s account e Numberrequired 7 2 Finding out the cost of an outside call made for an internal user from your terminal e Reach the Menu page e Settings My services Consultation Consultation amp callbacks gt Charging informations 36 8 Programmingyourtelephone 8 1 Initializingyourvoicemailbox e Light flashes e Enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone Your password has 6 digits A weak personal code with 6 identical digits 000000 111111 etc or a simple sequence of 6 digits 012345 123456 etc will be rejected by the system After a system upgrade the password may still have only 4 digits For security reasons we recommend you use a password with 6 digits Contact your installer for more information 8 2 Customizingyourvoicegreeting You can replace the greeting message by a personal message e Reach the Menu page e Settings Mailbox e You can listen to the greeting customize the greeting and set the default greeting Listen Recordname Default e You can replace the greeting message by a personal message Persmessage e You can pause resume or stop the recording at any time 8 3 Modifyingyourpersonal code e Reach the Menu page e Settings Options Password e Old code 6 digits e New code 6 digits As long as your voice mailbox has not been initialized personal cod
32. s acknowledged 6 10 Cancelling all forwards e Cancelfwd To cancel all forwards you can programme another type of forward too 6 11 Cancelling a specificforward e Programmed key corresponding to type of forward group or selective 6 12 Forwarding calls when your line is busy forward if busy Callers can be forwarded to another telephone if you are already on the line e e Onbusy e Enter the destination number gt gt Forward is acknowledged 6 13 Do not disturb You can make your terminal temporarily unavailable for all calls e DoNotDisturb Forward is acknowledged Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call 6 14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you e Textanswer e Choose the type of message Sending predefined message e FixedMsg e Select the message to be sent 33 Enter the number of the ringing telephone ahguage Notice that you can select the message to send by its number by selecting the option Gotomessage The 27 standard messages are shown below Meeting on C Meeting on at 0 4 Callback C will call back at _ _ On vacation back on ___ External meeting back _ in room nr C n n n 14 Meeting at _ _ Messages to be completed using
33. station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group e Off hook e Number of broadcast group gt gt Speak you have 20 seconds e Hang The message will only be broadcast terminals use which have loudspeaker 30 6 Keep in touch 6 1 Selecting calls to beforwarded When a forward is applied you can select the types of call to be forwarded outside internal all e Ext Int Select the type of Out Int call type of call forwarded is displayed e _Allcalls gt gt forward internal and outside calls e External Forward outside calls e internal Forward internal calls 6 2 Forwarding calls to another number immediate forward The number can be your home mobile or car phone voice mailbox or an internal extension operator etc e Immediate e Number to be called Forward is acknowledged You can also select the destination number of the forward through the redial feature or the individual repertory You can make calls but only the destination number can call you 6 3 Forwarding your calls to your voice message service e mmediate VM Forward is acknowledged 6 4 When you return consult recorded messages The light indicates that messages have been received e Voice e Enter your password gt gt Display number of new and old messages e Consult e Select message Display name of sender with da
34. te time and ranking of message e Play Listen to message e Clear Erase message e Call Call back sender of message e Sendcopy Copy message 6 5 Activatedisable the personal assistant e Reach the Menu page e Settings Assistant 31 e Off or deactivate the assistant 6 6 Personal assistant reaching you with one number only e Reach the Menu page e Settings Assistant Menu e You can then choose where to route the calls e Dial number of a colleague or your assistant e ExternalNr Dial an outside line number e MobileNr Dial number of your mobile or DECT e Operator Activatedeactivate transfer to operator 6 7 Forwarding calls to your pager Callers will thus be able to contact you while you are moving around the company e lopaging Forward is acknowledged 6 8 Forwarding your calls from the receiving terminal Follow me You wish to receive your calls in your present location Use the Follow me function e Followme e Dial your extension number gt gt Forward is acknowledged If you have a key programmed with this feature you can access the feature directly e Pressprogrammed key e Dial your extension number gt gt Forward is acknowledged 32 6 9 Diverting all group calls You can forward all your group calls to another internal number e Group calls forwarding programmed key e Enter the destination number e Forward i
35. te one character in an edit box 13 1 10 Add on module gu 0 j Installation Add on 10 keys modules Module extension 10 touches 8000 Remove the protection of the dedicated compartment behind the set Insert the add on correctly in the compartment Plug the provided cord into the dedicated socket behind your set Fix the add on with the provided screw A ON Add on 40 keys Module extension 40 touches 8000 LCD 14 keys Module extension LCD 14 touches 8000 1 Plug the provided cord into the dedicated socket behind your phone 2 If desired fix the foots set and add on with the provided clip 14 1 11 Call management screen Incoming call icon Call in progress Call on hold 12 Jan 2014 16 11 ET HOED Pascal Incoming call and NOEB Pascal Ne is Calling conversation presentation screen HOEG Pascal Iz callina oConference Transfer 8068 8038 Soft keys actions available depending on the call status e Each tab corresponds to a call the status of which is symbolized by its icon in progress held arrival of new call When a call is in progress use the left right navigator to look at held or incoming calls e All features are accessible while the call is displayed on the screen Use the Up and Down arrows to move up or down a page These functions transfer conference etc are directly related to the status of the call consulted For example the transf
36. the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator Password the default password cannot be used If necessary refer to chapter When the conference master on hooks all the communications will be cut off 25 4 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum e Lift the receiver e Enter the joining code for the Meet me conference e Enter the conference access code You are in conference mode Joining code This code is defined by the administrator during system configuration Call number for joining the Meet me conference this call number allows the participants to join a conference from an external set An audible beep sounds when a participant joins the conference 2 audible beeps sound when a participant leaves the conference You cannot join a conference if there are already the maximum numberof participants If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated 5 minutes maximum If you cannot directly reach the conference you have to call first an internal user or an automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds 26 9 Sharing 5 1 Receivi
37. the call e Lift the receiver e To stop listening only 2 8 Redialing Redialing the last number dialed redial PAN e short press Last number redial Call back on the last 10 number dialed e press e Select the number to redial from the last 50 dialed numbers Or Q Start the call You can also access this feature through the menu e Reach the Menu page e Redial list e Select the number to redial from the last 50 dialed numbers 19 2 9 Requesting automatic callback if internal number is busy e Internalnumberbusy e Call back Callback request acknowledged e c Automatic callback is not available if the set of your caller is free or if you are put on hold when the set is busy 2 10 Cancelling an automatic callback e When your phone rings e Call back Cancellation of callback request acknowledged Canceling the callback request is only possible when the caller you tried to reach released the line 2 11 Receiving intercom calls You can answer a call without lifting the receiver When you receive a call you are automatically connected in hands free mode The identity of the caller is displayed on the screen To activate Terminal idle Corresponding LED lights When your caller hangs up interphony mode remains active To deactivate Terminal idle e amp 3 The corresponding LED goes out 2 12 Sending DTMF signals During a conversation you sometimes have to send DTMF signals su
38. vailable 9 5 Changing the operating status of the set Agent set Changing using codes all sets The operating status change codes are defined when the system is configured Contact the system administrator to obtain these codes e Enter the feature code to activate Change by function keys e Press the function key of the status to be activated Information relative to the selected status is displayed on the screen If a refusal message is displayed contact the system administrator 9 6 Modifying your personal code Agent set e Password e New code 6 digits 9 7 Integrating another group leaving a group Agent set e Groups e Press the key of the group 1 to 8 to integrate box empty and or press the key of the group to leave box full 9 8 Close the agent session logout Agent set e Logout 46 9 9 Supervisor station e supervisor can consult the messages left in the voice mailboxes of the call centre groups maximum 8 groups using the function keys on an 8 9 sets supervisor can also perform the agent function from the same set 9 10 Supervising group mailboxes Supervisor station Consulting the messages When a message is left in a group mailbox the voice mail present indicator associated with the supervision key flashes e Press the supervision key e Follow the instructions of the voice guide When a mailbox is consulted by a supervisor the other supervisors cannot access it Supervision keys for g
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