Installer User Manual
Contents
1. 1 1 gt lt M E D A S Y S S S is in our DNA Installer User Manual Intro Helix Media Systems are recognized as leaders in integration and are renown for being the most advanced media systems available on the market We are what the industry has been waiting for almost a decade to achieve As technology changes and media is becoming more diverse and fractured the companies pushing the same technology they represented for years have fallen behind Innovation comes most often comes from new players not from big box companies At Helix we are not only revolutionizing what the other companies have done in the past but are constantly pushing the envelope of what is possible and doing so at unbelievable price points Enter the Helix Media System Please take a few minutes to read through our table of contents custom installer manual and setup procedures Although we are standing by with technical questions and support much of what you will need to know is found here in a much more timely manner Helix Media System Installer Table of Contents 1 Unboxing and Connecting the Helix Media System Plugging in and connecting the Helix Media System Connecting the RF mini keyboard touchpad for setup 2 Basic Controls with the RF Mini Keyboard Touchpad 4 Initial Boorup Audio Video Setup Audio Playback Device Selection Audio Output and Pass through Setup Network Setup Dare and Time Setup2. Table of Contents Parental Controls Allows you to setup parental controls where you must enter a pass code to watch content above a certain MPAA rating of your choosing 1 Select Parental Controls from submenu The first time it runs will ask you to set a password using the directional arrows 2 Enter your pass code to get to the settings Default Parental Code Pass code is Up Down Left Right Press any combination of up down left and right Pi ntel MV T nu Back to 3 Once in your settings you can choose what the highest rating you want to be able to be watched without entering in the pass code for TV and Movies individually Parental Controls Change Code Network Settings Allows you to set your Network Home group Settings Helix A V Setup Used during initial setup to set up your Audio and Video Shutdown Menu We recommend running Helix 100 of the time and never turning it off However if you have to the shutdown menu gives you several power options and even a sleep timer that you can set Table of Contents Advanced Customizations to Helix We ve tried to incorporate s many of the features as we can within Helix Media System however there are several options you may want to take advantage of We can set these up for you for additional support costs or you can do them yourself Custom Libraries Many people want their movies separat
3. 5 The Helix Main Menu Weather Setup Pictures Setup Picture Viewtypes Streaming Music Movies Setup Changing Metadata Changing Artwork Fan art Additional Menus for Movies Box Sets and Collection Management Cinema Mode Customizing Cinema Mode Adding Home Automation Event Triggers to Cinema Mode Streaming Video Apps Genesis IceFilms 1 Channel etc iStream le Remote Support Video Manager Manual Bus 5 dene Settings Helix A V Setup Shutdown Menu 6 Advanced Customization Custom Libraries Disabling Menu Options 7 Jailbreak your Helix Media System Enabling a Web Browser Accessin Operating vss Back end 8 Troubleshooting Your Helix Ripped Movies Not Showing in Li Hard Drive Permission Issues Hard Resetting the Metadara Library does not delete data 9 Warranty and Replacement Policy Unboxing and Connecting Your Helix Media System Plugging in and connecting your Helix Media System 1 After unboxing locate the power cable in the box and plug into a the rear of the system Plug the other end into a surge protector to protect it from power surge damage Please note that your Helix system may have an on off switch on the rear of the device as well as the button in front 2 Your Helix Media System comes with a variety of video and audio outputs Helix devices come with HDMI and many come with optical and analog
4. Ifall of your titles are not appearing you can refresh the list of Media by clicking Media and then Refresh the list of media 3 Ifa title is giving you issues You can right click on the title and give it some guidance on how to find the exact movie or TV Show you are looking for with the options it presents p 4 First try Fetching as Movie forced TV Show Forced If that does not work clear the metadata right click then Clear out metadata and then click Fetch as Movie by IMDB ID ante Caves the ty NOH roe ret THO RTV Shon tet B d LaTi Shon by Tage E 5 This will launch a small dialogue box that will allow you to enter the IMDB tt located in the URL of cach show or movie on IMDB website and also allow you to manually lookup he IMDB information by clicking the blue IMDB Lookup link Danes Bond Cat Copy and paste the tt located in the URL so it tells the Metadata program the exact location of where to look 6 You can also convert a group of movies into a box set or collection Simply right click on the parent folder they all exist in and click Convert to Collection For the example here we have all the James Bond movies inside a James Bond Collection folder E tees corte Pepto nares ettet PCE Con tector ne cine se Drame ot e
5. Next it will give you a screen with a couple options You can put it in one of the movie sets it auto populates Add it to a New movie set on the top right or keep it in its current one It is less important here in choosing what you think is the correct movie set and more important to just remember which you chose so you can add all the subsequent movies into the same movie set 5 Once you have done this to all the movies you want in that specific movie set you will sec they no longer appear as individual movies on the main Movie Menu MOVIES 18 MOVIES 2 TUESDAY 25 NOV 2014 6 Now when you click on the Movie Collection it will open up to a new Movie Menu with just those movies that are included in the movie collection MOVIES MOVIE COLLECTION 22 F movie found within the collection can be used as your Collection artwork on the main movie menu You can change the artwork and metadata the same way you change a regular movie the artwork from Table of Contents Movie Menu Viewtypes Below is a collection of some of the different ways you are able to view your movies zu Table of Contents Cinema Mode w Helix Helix Media systems have a great alternative play option called Cinema Mode What Cinema mode docs is give you the full Cinema experience You can even enable screen scramblers a
6. option press C and go to Add Source 5 Click Add then Browse to add an additional Music Folder or just Browse to replace the current Music folder as the library 6 Navigate your desired Music Library folder Press Keep in mind that folder structure is important The easiest option is to have folders for each artists and that is all Ifyou get into sub folder after subfolder metadata may not work perfectly or be missing Music Extra Features 1 If you leave the music menu to go back to the main menu and browse around in Helix it will continue to relay to you what is currently playing as well as some neat widgets such as most played albums and songs etc If you start a movie The Music will stop and the movie sound will take over Li 2 We ve also added some extra features like by pressing the C button on a song or artist you able to pull up more album information extra information and even search for it on YouTube Also we have enabled a widget that when you press the UP arrow you can quick browse the latest music additions that you ve made directly from Helix Main Menu Music Viewtypes 1 By pressing the direction kcys to get to the Music Menu You can choose from many different ways to view your Music Library We ve included several here below Table of Contents Streaming Music Submenu We ve included four of the most popular str
7. 3 you sce the different artwork options you can change Depending upon your viewtype you are in will depend on what artwork shows Most of the time the only 2 that matter Poster and Fan art and sometimes Banner Choose art E gt 4 Now highlight the different Fan arts to what your options When you find onc you like select ok with it highlighted gt Mirror image 5 Here it shows you ve selected the new Fan art Press ok or back out to the main Movies section 37759 6 Here you can see your new artwork we selected in the background Additional Menus for Movies Depending upon what viewtype you are using each viewtype one has other screens that you can access with the directional arrows These screens generally will be for showing off the movie artwork or bringing up more movie information including run time a synopsis critic ratings etc Table of Contents Managing Box Sets and Collections within Helix Helix has a very easy way to manage collections of movies or box sets It basically allows you to group any movies you want together name that collection and then let you use any of the artwork from the movies found in that collection as the artwork for it 1 Here we show a lot of Muppet Movies we want all under one folder First press C to bring up the menu 2 Then select Manage 3 Then select Manage Movie Set 4
8. Manager 3 Here you will see we ve already added a default Movies source folder 4 Press C and then Edit Source 5 Here like with TV Shows you can Browse replace the existing movie library we have or you can add add then browser additional libraries to the default Helix Library 7 Once added press ok and then make sure you tell it that this directory container Movies Press ok 8 Now when you return to the movies folder it should begin populating your movies Table of Contents Also we have enabled a widget that when you press the UP arrow you can quick browse the latest movies that you ve added directly from the Helix Main Menu Changing Metadata within Helix Interface If you have incorrect metadata most likely the culprit is you have not named the movie correctly the best way to name the movie is Movie Name Year Keep in mind 99 9 of all wrong metadata showing up has to do with incorrect file name structure Also if you want a different background fanart movie cover poster you can choose from a selection which Helix will automatically download and have ready for you To change Metadata artwork 1 Click C on the movie For this example we named the movie Batman instead of Dark Knight and it pulled in the information for the 1989 Batman movie instead of the Dark Knight movie 3 This will automatically go out and search the internet for all m
9. Systems has the most advanced and robust ripping engine that exists the market today With simple dual rip options it allows you the option of quickly and easily ripping a DVD or Blu ray or fine tuning your rip to include deleted scenes alternate endings even foreign subtitles and specific quality of audio tracks Because we wanted the most diverse ripping program this procedure is actually done outside our media interface which means depending upon your control interface you may or may not be able to use your control device to enter movie names etc when ripping movies and TV shows and may have to use the included RF keyboard w touchpad Auto rip Helix is setup with Auto rip function which means in two clicks your content will be ripped to the Movies folder setup on Helix media systems E drive 1 To use Auto rip simply select the Auto rip option on the Helix Main Menu 2 Make sure the name is correct and preferably the format Movie Name Year 3 Click Start and when the movie finishes it will let you know by eject itself out of the tray You can track its progress by the on screen display Typical Ripping time does vary a bit but is usually 15minutes for a DVD and 40 50 minutes for a Blu ray Manual Rip 1 Navigate to Auto rip on the Helix Main Menu and then select Manual Rip in the submenu 2 This will open up our robust ripping software The first thing it will do is open sc
10. audio options as well For best results use HDMI HDMI is the only device that can transmit HD Audio Helix systems prefer the HDMI 1 input on whatever they are plugged into or the PC HDMI input on your receiver or TV They will work on other inputs but prefer to be first Please keep in mind that Helix systems can only output 1 audio and 1 video stream ata time This means you cannot run independent audio and video streams from the Helix units For that you will need additional zone players Link Systems You may need to utilize a matrix switch to run multiple displays Although hundreds of Helix systems have been used with matrix switches with no issues at all we cannot guarantee or offer support for matrix switch issues Table of Contents Connecting the RF mini keyboard touchpad for setup Included with each system is a RF USB keyboard with touchpad or full size wireless keyboard with touchpad These devices can are to help you get the system setup and running prior to any control interface you want to configured These devices make a great alternative for use as well if someone does not want to use this with a control system They do have limited range and if they are to be placed a cabinet or a distant location a USB extension cable can improve their functionality greatly keep things simple we have written this user manual like you will only use the input device shipped with our system however keep in mind yo
11. means if a season is 5 discs long there will be 5 Title 1 s and 5 Title 2 s etc You have to manually assign the name so the Helix System can go out and retrieve the metadata information The best way to title cach episode is SxxExx Season and Episode 48 So the third episode the second season of a show would be title S02E03 inside of that Season s folder inside of that shows parent folder 1 Click Manual Rip 2 Click on the Icon to open up the disc ibe Love Lev 4 We need to rename the Episodes which are listed under Title Click the Description of each Title and then rename them according to preferred format S E ea Ss 5 WERE 5 The next thing we must do is select the Output Folder since Helix is defaulted to drop any rips into its Movies library Click Set Output Folder in the top right part of the box sesto 7 The Last thing we must do is create a folder for our new Shows and then preferably a folder for the Season inside of that where we want these files go Select Create a New Folder and Name it Show Name Year or just Show Name if you do not know the year nom 2 aria prem deesse Ste sme pmo 6 2 omone ia Gen ve TN ASIA EC merece 9 Now when we navigate to our TV
12. screens with more information about the show such as the show status when the next episode airs and the critic rating TV Shows Viewtypes Helix gives you many different ways to view your TV Shows and have several of them represented here Table of Contents App Menu Helix Media Systems equipped with a variety of apps that have additional functionality and applications that allow for an even greater user experience Many of these apps can be used for free experience may vary and are an exceptional way to access media The Apps menu in Helix can literally replace Netflix Hulu Amazon Prime Vudu Google Play and every other streaming service that exists You are able to add movies right into your movie library with the movies you have ripped and subscribe to almost any TV shows so that every time a new episode is aired its right there waiting for you the next day Like the most amazing and unlimited DVR that you can image YouTube Helix Media Systems allow you to browse and download Youtube com either signed in not 1 To setup YouTube Open up the YouTube Helix App C and then Add On Settings 3 Here you can enter the username and password as well as configure several options YOUTUBE 4 Please note we have pre set the download location to go to Movies You may have other preferences SETTINGS YOUTUBE Streaming Video Apps Probably the most powerful tool in e
13. ON NOX 3 Navigate down to Screensaver 3 Choose which Screensaver mode you prefer and change any of desired settings you choose to Table of Contents Jailbreak your Helix Media System Performing any of the following actions immediately voids all hardware and software warranties Use at your own risk and yes we can tell when and for how long these options get performed if your Helix System ever needs serviced Enable a Fully Functional Web Browser 1 Press 5 and select Settings 2 Navigate down to Skin AEON NOX SKIN SETTINGS CUSTOMIZERS 4 Navigate to Browser 5 Turn Disable off to Activate it Back out to main menu 6 Enjoy unlimited and fully functional web browsing Table of Contents Accessing the Operating System Back end Performing any of the following actions immediately voids all hardware and software warranties Use at your own risk and yes we can tell when and for how long these options get performed if your Helix System ever needs serviced 1 To access the backend of the Helix Media System all that is needed is to press Control Alt Delete 2 Next click Start Task Manager and then click Applications tab and New Task and then type Explorer in the New Task This will launch the windows operating system Table of Contents PLEX Media Server on Helix Media Systems Because we love our customers and CI s We v
14. Shows Menu you can see Helix has already searched and found the artwork and metadata for the shows we just ripped Table of Contents Support Menu The Support Menu offers many various options to getting the most out of your Helix Media System and fixing issues when they arrive It consists of a submenu of several items Remote Support File Manager Media Files Helix A V Setup Manual Metadata Scraper Parental Controls and Network Settings Remote Support Select this to open Teamviewer which can be used to receive remote technical support Video Manager Used to setup Movie and TV Show Libraries Media Files Opens up a physical view of your Media Files for you to manipulate if needed File Manager Helix File Manager is used for importing files from flash drives discs or external hard drives It s a great tool for importing pictures music and even video files from external devices 1 When you open up file manager you will see similar screens You can use this to transfer files between two locations 2 Navigate to your source on one side and destination folder on the other side Here we have our source disc on the left and our music folder on the right as indicated by paths you can see at the bottom 3 Click on the source side and press C and then Copy 4 Your files will be transferred over process will be indicated on top right and then will appear your d
15. ake sure you tell it this directory contains TV Shows 5 When you go back into your TV Shows folder it should now be populating your movie collection TV SHOWS Table of Contents Proper TV Show Folder Structure Folder Structure is always important and how your Helix system knows how to operate and act We have tried to make the Helix folder structure system for TV Shows as simple and all encompassing as possible If you look here we have structured five different TV Shows different ways pum Eres pres dose pe 20 211 Season o1 d J suem i suem 2 Season 02 soe Breaking Bad dis dis i Friends 4 Game of Thrones Ji Season Season2 2 Shaun the Sheep Ji Season 1 E Media TV Shows Show name Season 011501 0 I episode file 30 Rock Example 2 E Media TV Shows Show name S01 episode file Breaking Bad Example 3 E Media TV Shows Show namelepisode files w SxxExx naming scheme Friends Example 4 E Media TV Shows Show name Season 1 episode file Game of Thrones Example As you can see each of these populated correctly and pulled in the corresponding metadata without issues If for some reason one of these naming structures does not work Try an alternative Table of Contents Alternative Menus for TV Shows Just like with Movies the directional arrows can bring up alternative
16. an for the disc 3 Next you will want to open up the disc to sce what contents it has inside that you want to keep To do this press the icon in the Left Center ie RE mieten puse 4 It will then open up the disc Ping l cession Oy 5 you see the contents 6 Now you can select whatever files you want to include in the rip always the largest file is the movie itself The other files can be deleted scenes alternative endings etc Sometimes there are two files around the same length This could be director s cut or a version with narration included Auto rip works by ripping the largest fle it finds which 9996 of the time is the correct file However if it chooses one of these other versions and you do not want it you will need to manually that disc 7 You can also change the name of the Movie here to ensure accuracy LES 8 If you want to change the output location of the movie to a different directory than our default onc on the Helix E drive Then here you can change the output folder to wherever you would like 9 Next to start the rip click the icon in the top right with the green arrow Table of Contents Ripping TV Show Discs To rip TV Show DVD or Blu ray you have use Manual Rip because TV Shows simply tide each episode of cach disc Title 1 Title 2 etc This
17. ble to configure the exact video details and order you would like things to proceed in by mapping them to corresponding folders The Trivia Slideshow the Special Videos menu and the Trailers menu are the two you would most likely want to change Enabling the Home Automation Script for Cinema Mode You can enable a home Automation script to allow the lights be adjusted when the movie starts etc To get to the Home Automation screen Follow the same steps as above This time after you click Configure select the sixth option down on the left sidebar that says Home Automation 1 Turn on Enable che Home Automation Script SETTINGS CINEMA EXPERIENCE 2 Configure to your specified control device theatre room desired settings Enable the Home Automation Scrip Movie Opti Home Automation SETTINGS CINEMA EXPERIENCE TV Shows Menu TV SHOWS Setting up TV Shows Setting up the Helix system for TV Shows is similar to setting up Movies The initial TV Shows screen looks like the below 1 To add TV Shows back out to the main Helix Menu and go to Support and the submenu File Manager just like we did with Movies cU 5 3 Quality is in our 2 Here follow the same steps we did for Movies Select TV Shows press C and edit source or add source 3 Navigate to the library you want to add TV Shows our default E drive is already added an then press OK 4 M
18. d audio to 1 Click S and go into settings 2 Click System AEON NOX 3 Click Audio Output AEON NOX 4 Cycle through the Audio Output options until you arrive at the correct one Note that some options will give you an option at the bottom of the screen to Enable a pass through device If you are having trouble figuring out which one is correct Have a movie playing in the background while you do this IF the wrong audio output is selected The video may appear very choppy and unwatchable IF this occurs let the video keep playing then follow the above settings and cycle through the audio ourput settings and the pass through device settings When you get the right combination the video will speed up to normal speed and the sound will begin playing 5 Select the number of speakers you have AEON NOX SYSTEM SETTINGS 6 Press Esc or Backspace to back out to main menu Network Setup For your convenience Helix operates on a hidden Windows 7 network This gives you all the benefits of Windows with very little of it downsides 1 To setup your network Navigate to support and then the submenu Network Settings 2 This should open up a familiar windows setup screen From here you can join a home group or start your own allowing access across systems another thing that only Helix does Table of Contents Date and Time Setup 1 While you are in the Network settings menu or cl
19. e instead of clicking it and then press Add to Helix Library It will give you confirmation that addition has occurred 6 Now when you go back out to the main menu and into your Movie Library Your added movie is waiting for you right alongside all your other ripped and stored movies Table of Contents TV Shows with iStream Helix with iStream does TV Shows even better than Movies if you can even believe that 1 Click iStream Main Menu 2 Click TV Shows 3 Press C on TV Show you want to Subscribe to and click Subscribe 4 It will give you confirmation at the bottom of the screen that subscription has been successful PAGE 1 52 SORT BY VIEWS SORT ORDER ASCENDING LKING DEAD 2010 aia m PAGE 1 OF 52 SORT BY VIEWS SORT ORDER ASCENDING lll THEV D 2010 AMERICAN HORROR STORY 2011 6 You can unsubscribe from a TV Series by selecting it and pressing C 6 Go back out into the Helix Main Menu and into your TV Shows folder and your subscribed to Shows will appear right alongside of all of your ripped or saved content You can also go the menu of iStream TV Shows and manage your subscriptions easily and quickly by clicking the Subscriptions option Remember to unsubscribe If not when you delete the show in the TV Shows section you are still subscribed so it will be re added to your library Table of Contents Content Ripping on Helix Helix Media
20. e partnered with PLEX to bring you full access to your content stored on Helix Media Servers across all platforms This means that ANY device can access the content on Helix Media Servers on ANY device iPhone iPad Android Mac etc Plex shares content across all platforms as long as you on your network and have the Plex App installed Helix Media Servers have Plex configured to run quietly in the backend automatically meaning you can access your content on any Plex compatible device which are all devices The Plex App will automatically find the Helix Server You don t need to do anything to enjoy However there are several advanced features on Plex that you can customize including Publishing your Plex account so you can access your content from any location in the world and download your content to mobile devices to watch on the go The below will tell you how to gain access to Plex so you can configure these options 1 Gain access to the Helix Servers Backend using the above 2 Access Plex Interface by the link on the desktop or by clicking the tray icon and then Media Manager Chane Troubleshooting your Helix Media System Ripped Movies Not Showing in Helix Library 99 99 of all Missing Media is due to improper naming Make sure the folders AND file names are named correctly If your ripped movies are not showing up in your library There are a couple very simple steps to make sure the
21. eaming music services for you to enjoy However before you can use them you have to set them up and enter your credentials tunein 1 To set these up select your main Music menu option 2 From there press C and then Go to Root 3 Next Click on Music Add Ons 4 From there you will see the add ons we ve included Note that trying to add more unapproved services will void your warranty and yes we can tell by the log changes 5 Press C on the streaming service you would like to set up and then select Add On Settings 6 Now just enter in your username and password for each service and you will be able to use that service Make sure you remember to click OK Generat SETTINGS PANDORA 7 Spotify does not require you to go into the back end and enter your username and password It will prompt you when you launch Spotify for these Table of Contents Movies Menu Helix Movie Menu includes a Live DVD Covers as its background so it will actually scan your library and pull in the DVD covers artwork from your most recent movie additions The Helix Movies Menu is the cornerstone for the entire system It handles movies better and in ways other systems can only wish they could 1 When you first enter the Movies menu there should be nothing in it and it should look like the below 2 To add movies back out and go to the support page and then the submenu File
22. eams meaning your success rate goes up and frustration level goes down You are not downloading or taking possession of any content so it completely legal and has the same legalities surrounding it as watching a YouTube stream iStream s performance is largely dependent on your Network Speed If you have bad network speed then you may want to disable this menu option altogether Setting Up iStream 1 Go to iStream from the main menu and select 2 Scroll down and sclect settings Settings cove a XBMC Integration 4 Verify the movie and TV folders are pointed to the designated drive We have them by default pointed towards our onboard storage E drive Library Folders Movies EAMedia Movies SETTINGS ISTREAM XBMC INTEGRATION 5 Go back to settings screen and select TV Shows 6 Select general tab and make sure metadata is checked and auto play is deselected Sort should be checked also General SETTINGS ISTREAM TV SHOWS 7 The Indexers tab should be set to IMDB to give you the most options for movie and TV streams Make sure you do not select more than one or you will have to choose which indexer to use every time and creates another step in searching for titles General Indexers Cancel Sources D SETTINGS ISTREAM MOVIES iStream Premium Version Recommended This section can be a bit complicated as there are many sources to select from General
23. ed into separate categories Whether they want a separate folder for kids movies or movies by their own custom cataloging system Helix Media Systems can handle any requests without losing much functionality to the media libraries In order to make a custom library i e a kids only movie folder where you want to completely separate out a selection of movies is very simple 1 Collect the movies you want into the same parent folder i e make a Kids Movies folder in your E Media folder Either rip directly to that folder or use the drag and drop method 2 Press S and select Settings 3 Navigate down to Skin e AEON NOX 4 Select Customizers and then Main Menu Customizers SKIN SETTINGS selecting Customize Home Window Furniture instead you can change some of the settings of the main menu such as the move the location of the menu from the bottom of the screen to the middle 5 Now you are in the backend of our Menu Navigate to an unused menu icon and select it G Turn off Disable and Select Choose Type 7 Select Video Library Node 8 Navigate to your designated folder and press ok 10 You can even navigate it to a folder of pictures or background that you want to use for the background images for your new menu item 11 Navigate to the folder the images located in Clients often enjoy it when you incorporate pictures of their
24. ernal equipment shorted connections or components not installed by or purchased from Helix Helix is not responsible for damages to any components or loss of any data inadvertently caused by products under normal or abnormal use including those purchased from Helix International customers are responsible for shipping both ways Helix will not replace repair or refund any purchase if an item s serial number does not match what was originally sold according to our internal records which are kept for a minimum of 5 years and all warranties will be voided Table of Contents 2 rte 1 1 gt M ED 1 S Y ST EM S 21 is in our DNA
25. estination folder if everything went correctly Helix Media System has the ability to interact and work with any external device and file type Another reason why the Helix Media System is the most robust media system available Table of Contents Metadata Helix knows how important getting the right Metadata is for the overall experience That is why every Helix comes with a backup manual Metadata scraper that can be used in case of a metadata emergency 1 Select Metadata from Support submenu 2 This opens up our manual Metadata scraper which is a very powerful tool As you can sce it already has listed in it the Movies and TV Shows located on the Helix E Drive Helix Manual Metadata scraper is set to monitor all of the default Helix Libraries on our E drive You add more directories for it to monitor by going to Application menu and then Set Scan Folders then Add New 2 We want it to collect all the artwork and metadata for all of our files Files with missing metadata arc highlighted in Red and ones with incomplete metadata highlighted in yellow Incomplete metadata shown highlighted in yellow can mostly be ignored as it is not always urgent and can mostly as it could just be missing some non essential detail like the budget Click on Media then Refetch all Media Titles to have it rescan and recollect all the media metadata 8
26. he drives are open so everyone can access the content on them 1 Navigate to Support then Media Files ai 4 MEDIA SYSTEMS 2 Navigate using the left sidebar to the E drive often labeled Green Drive Right Click and go to Properties aoa At 3 m e n m ELIT B cones qn e Sek W m 4 Click the Add button ECL Er eee a A ers PELSER ar Game recu rr a Bie lever pee prem 6 Make sure that all boxes are checked for the Permissions for Everyone and then click OK Ic Table of Contents Hard Resetting the Helix Libraries Helix comes with the ability to perform a hard reset on your libraries if for some reason they are giving you issues This does NOT delete any data but merely causes your Helix system to re build the library from scratch only time you would really need to perform this reset is if you make drastic large changes to the library and the Helix Server is not recognizing the changes for instance you delete a lot of movies but the deleted movies are still showing up in your library 1 Click Support then Media Files M gt lt MEDIA SYSTEMS 2 On the left sidebar click desktop then Database Shortcut 3 There are tw
27. hich will give you practically zero loss of quality If you have a slower internet connection you will want to limit the file sizes your customer sees Anything above 2GB is generally a pretty good quality HD stream and anything above 700MB is a good quality DVD Quality 1GB is a good filter to filter out all non HD quality streams Movies Cancel v Defaults SETTINGS ISTREAM FURK NET 8 You will want to do the same thing for the other paid services if you subscribed to more than one or left them activated on the sources menu screen UESDAN 14 OC Easy News Account Movies 11 Cancel Defaults SETTINGS ISTREAM EASYNEWS 9 Once you have completed the setup you can now browse for movies and TV shows and use the most advanced streaming system every created Using iStream Movies with iStream 1 Click on iStream and then Movies 3 Once you select how you want to view them you now are presented with a list of movies corresponding with what you sclected 4 You can either watch the movie directly from this screen by clicking on it and then clicking on an available stream E IOTEN 21 13 JRKNET The more you use iStream the more you will be able to recognize which streams and size of file work the best for you in your location 5 Ifyou like the movie so much you want it to live in your library forever The beauty of Helix and the iStream is you can press C on the movi
28. ick it to open back up Click on the Control Panel Home button on the top left tis E 2 Next click on Date and Time Setup usually 3rd menu item down on left side Adjust your computer senings hiemem m tnter B vrs tj ipande prem UTC ese Tet Comin airmen oft Tne M mmu m Table of Contents Weather Menu The Helix Main Menu Helix Media Systems are equipped with Conditional Weather Background images Meaning that the background image for Weather your Helix Media System will change as the weather outside changes So if it were snowing the picture below would be the same landscape picture but with snow all over 1 To setup weather click on the weather menu option 2 As you can see no weather data is displayed Press the directional arrows until the general weather menu appears it s usually the arrow twice The reason it might be a different direction than is because depending upon your viewtype or what layout you have it on depends on what actions each directional arrows do 3 Navigate to Settings 4 Once in Settings click on settings again AEON NOX WERTHER SETTE 5 This will open up your location You can have multiple locations you can set once setup these locations can be scrolled th
29. lives and families and friends into the background images of some of the menu options 12 Once done back out all the way to the main Helix menu and your new menu is waiting 4 KIDS MOVIES Disabling a Menu Option 1 Press S and select Settings 2 Navigate down to Skin e e sm TEN AEON NOX AEON NOX SKIN SETTINGS CUSTOMIZERS 4 Navigate to the activated menu icon or submenu item you want to turn off and select it 5 Activate Disable and then back all the way out Your menu item will no longer appear at the main Helix Menu Table of Contents Changing the Master Code 1 Hit S to bring up the settings menu 2 Select System AEON NOX 3 Navigate down to Master Lock on left sidebar AEON NOX STEM SETTINGS Master lock 4 To Change Master Code select Master Lock AEON NOX Lock semis 5 Here you can see the different option to change the Master code Including full text word passwords directional arrow pass codes or numeric passwords AEON NOX LOCK SETTINGS Locking the Helix Main Menu s Helix allows you to lock specific Helix Menu s such as the Movies or TV Shows menu so the customer cannot change it alter the viewtype etc 1 Hit S to bring up the settings menu 2 Select System AEON NOX AEON NOX bib SYSTEM SETTINGS Master ioc 4 Here you can scroll down to lock the Music Pictures Music and TV Shows
30. ly the cost of the premium version will be about 98 812 per month depending upon what package and service plan you choose There are some that are free and some that are paid premium The premium services are reliable have good streams are confidential have little downtime and are trustworthy files These include Furk net Easy News and Noobroom All the other sources listed are free services and are not recommended without heavy trial and error first We have used Primewire and Icefilms with very good success but no free source is 100 If you feel you want to use the free services use at your own risk as some of these services have broken files low quality files and time out before loading However some do have good streams It will not harm the system as they are merely streaming the files not downloading and installing anything however it can become frustrating for the end user if the files will not load You know your customers than we do Some will understand the value and tradeoffs of using iStream as a free service Others you will only want to install the premium service and manage their subscriptions for them Others you might want to have them manage their subscriptions on their own and others yet you may want to avoid iStream altogether if you think it is too much for them technology wise to handle Use your best judgment to maximize customer satisfaction 1 Continuing from the same menu screen we left off above selec
31. nd movie quizzes that are on screen while waiting for the feature presentation to start 1 To watch a movie in Cinema Mode all you have to do is at the main Helix Menu navigate to Movies and instead of selecting movies select the submenu option Cinema 2 The next menu will look the same except you will see that it has a pop up with directions that tell you to press Q or 0 to queue the movie 3 Now it will launch into Cinema Mode The default Cinema Mode schedule follows 1 Feature Presentation Clip 2 Helix Media 3 Coming Attraction to match MPAA Rating 4 Sound Technology Clip DD Atmos DTS THX etc 5 Movie You can skip forward to the next slide during the trivia with the directional arrows or enter button or bypass the slideshow by pressing the backspace button be patient as it will take a second for it to quit the slideshow and start the next step Table of Contents Customizing Cinema Mode Please note that once you customize Cinema mode we will not offer support on this feature of your Helix Media System You can customize Cinema mode to include a specific number of trailers intro clips adjust the slide show length etc 1 Click S and go into Settings 2 Select Add ons AEON NOX 3 Select Enabled Add ons 4 Select Program Add ons 5 Navigate to Cinema Experience 6 Press C and then click Configure 7 From there you will be a
32. o databases that are important MyVideos78 and MyMusic46 Video file will delete video and TV show information and the Music files will delete the music database causing the Media System to rebuild these libraries from scratch Simply Delete whichever or both you want rebuilt 4 Restart the system Table of Contents And Lastly Don t Forget Helix Warranty and Replacement Policy Helix Media Systems Warranty Our standard warranty is one year from date of delivery Extended warranties cover both hardware and software for additional years We will warranty all parts in your system during the warranty period as long as they are used in the manner they are delivered in and not tampered with This can be verified by checking the systems bios operating system logs and bios history In the event the logs are tampered with the warranty is voided Additional hardware or software additions replacements by the user that has not been performed by a Helix representative will result in the warranty being voided This includes any add ons within the Helix Media Interface Jail breaking the Helix Media Systems to gain access to the operating system and activating the built in web browser also immediately voids all warranties At your request we may be able to fix some issues by connecting remotely to your system with already installed software This service may be recorded for quality assurance and privacy purposes Cust
33. older 6 If you want to keep your picture libraries separate Use the Add Pictures option over and over instead of the Edit Source option like we did below and keep your picture libraries as independent as possible Phone Pics 7 Now when we back out and go into our picture folder we can see the pictures we ve added Note that if you add a nested folder A folder that has other picture folders inside of it Those will show up as a collection of pictures like the selection below to make organizing your photos easy 8 If you press C you can bring up the Context menu which has several options including Start Slideshow Here and also Picture information 9 To configure Slideshow settings Click C back at the main Picture menu and then click Settings vou Picture Viewtypes 1 pressing the UP arrow and going into the Picture Menu you can choose from a variety of different way to view your pictures 2 Each Viewtype has different settings that can be adjusted as well Access the setting menu by pressing the correct directional key on your remote usually up or lef Music Menu 1 Select the Music Menu 2 This is what it should look like 3 Click C and press Go to Root 4 We ve already set a music folder under E Media Music as you see here but let s walk through adding another Press C on Music and then go to Edit Source If you do not have Music
34. om work There are no refunds for custom work under any circumstances This does NOT mean custom configurations guided by our online website which are covered under our standard warranty but represents specialized custom work geared towards a specific individual i e custom parts cases paint or graphics cabling etc Customer Directed Components For configurations that have been directed by the customers or whose components have been selected by the customer Helix can only guarantee that the individual components are functioning as expected at the time of shipment We cannot guarantee or offer any warranty that the components will work in conjunction with each other or with their home theater system Replacement service repairs etc for any incompatible components selected by the customer will be done so at full cost International Shipments We always will try our best to solve any international issues remotely Shipping internationally is expensive We ship all international shipments double boxed with CIF incoterms If product must be shipped back for any reason it is customer responsibility to pay shipping both ways We reserve the right bur rarely do so to charge up to 15 restocking fee on any systems returned for any reason Replacement Policy Defective merchandise will be replaced with a like item upon return of the defective merchandise Helix Media Systems are not responsible for any damages caused by either internal or ext
35. ovies related to the word Batman in them 4 You can navigate down to Batman Bcgins but for this example we will pretend our selection didn t automatically populate or we completely misnamed this movie and the option we want doesn t even appear You can Manually select the movie by clicking the Manual button in the top right 5 Now simply delete the movie name that is there and enter in the movie name you want 7 Once you select the movie you want it will retrieve all the information and artwork 8 Now the Metadata has been changed to the correct movie THE DARK KNIGHT 2008 Changing Movie Artwork You can change movie artwork very easily if you grow tired or want different cover or background images Each movie typically has several to choose from 1 Press on the movie and select Movie Information You can see here there are several other options when you press C including mark as watched Search for the Trailer and Manage which allows even more options such as Removing from Library deletes file permanently and Managing Movie Sets for when you want lump movies into a set 2 Navigate right to Choose Art Selection THE DARK K Note the Cast names above the options bar You are able to press the up direction arrow and select a specific cast member which will then search your library for any other movies of TV shows that that cast member stars in
36. rough on your main weather screen by using the directional arrows SETTINGS YAHOO WEATHER 6 Enter the zip code or city for the location you would like information on e 7 Confirm location 8 Make sure to press OK don t just back out Location setup SETTINGS YAHOO WEATHER 9 Enjoy your weather report Note that within the first settings screens that are various options you can select also included extended weather report 10 day weekend weather report or hour by hour Table of Contents Pictures Menu 1 Select Pictures Menu and 2 We have already setup a Picture folder on the E drive To add picture libraries press select Edit Source on the Pictures option If your screen does not look like the below Press C and then to Root and should take you here IF for some reason the Pictures option is not there we can add it manually by clicking on the Add Pictures option or by clicking C and then Add Source 3 You should now sce the following screen showing the picture library we already have established under E Media Pictures If you want to navigate to other picture libraries you want included or to add additional ones Press Add and then Browse 4 No select the appropriate method you want to add them by and navigate to the folder you want included 5 As you can we ve added a new library to our picture f
37. t the Sources tab on the left sidebar to recap we are in iStream Settings iStream TVShows Sources Tab Here we make sure we enable which streaming services we want to activate and see We have several selected for the free version but recommend for best results to only have the one s you have subscribe to activated Furk net Easy News and Noobroom Sources SETTINGS ISTREAM TV SHOWS 3 Back out and repeat for movies iStream Sertings iStream Movies Sources Tab Movies General Indexer r Cancel Sources Defaults SETTINGS ISTREAM TV SHOWS 4 Now you will have to go back out one level of the settings menu to just iStream Settings TVShows and iStream Settings Movies anus 5 In both the Movies and TV Shows menu s you can sce a list of the streaming websites that will allow you to enter in your username and password for the premium content 6 You will now need to set your client up with an account online Go to the following web addresses to complete registration www easynews com www furk net and www noobroom9 com Once you have signed up for an account you will need to enter the corresponding username and password here Account Movies SETTINGS ISTREAM FURK NET 7 Once you have done that you will want to select the file sizes you prefer to offer If you have a great internet connection you can make the max size up to 10GB w
38. trol 4 s Guide button Most Useful Keys in Bold Next subtitle Player controls OSD Displays CPU Video info Queue Marked as watched unwatched Skip forward Skip backward reen mode Screenshot Volume down Volume up Toggle windowed mode Shutdown Helix Previous menu Jump to that letter in Library Table of Contents Step ba OR Pr Remove Playli Jump to tha Ec 12344 12 minutes an Exit SOO R DTO Entering Master Mode for Unlimited Access Setup Your Helix Media System is protected by a password to prevent any user from getting into the settings All settings are password protected with a master password To unlock the system to allow you to change settings and setup the system follow these steps 1 Press S on your keyboard 2 Navigate to Enter Master Mode 36 F Current 227 Friday 4 Remember when you are finished to re enter Master Mode by pressing S and then Leave Master Mode MODE Initial Bootup of your Helix System Audio Video Setup 1 Navigate to the Helix Support Menu Option and the Helix A V Setup Option Now Follow the guided tutorial to setup your audio and video options This is where you can get your screen to exactly fit the TV and make sure the correct audio device is being used Setup your Sound Playback Device There are two parts to the Heli
39. u will most likely use a different control method with the important keys mapped the way you prefer To use the Mini Keyboard 1 Power on your Helix system 2 Open the back battery cover and retrieve the USB RF Adapter 3 Plug the USB adapter into any of the USB ports on the system It will load its drivers and work automatically Sometimes but rarely after it loads its drivers you may have to switch it to a different USB port so it self recognizes again 4 The top of the devices have an on off toggle Make sure this is When it is on and functioning properly the lights on its face should react to button presses If itis not reacting to your button pressing first check the range and try to use it standing next to or close to the Helix system It has a listed range of about 20 30 feet 5 It is a good idea to charge the system overnight with the included USB charger for the mini RF keyboard Our systems can also work with any 3rd party control device as well standard wired or wireless keyboards amp mouse blue tooth devices etc nore that they do not have built in blue tooth receiver so you will need to make sure you get a USB blue tooth adapter Table of Contents Basic Controls for the RF Mini Keyboard Touchpad If using a control interface you will want to make sure you at least map the bolded keys to control interface For instance with our Control 4 driver the C button is commonly mapped to Con
40. videos so the end user won t be able to alter them at all AEDN NOX ur Table of Contents Disabling Viewtypes Enabling Kiosk Mode Sometimes you may want to disable the ability to change view types if your customer keeps getting into problems Kiosk mode allows the user to experience Helix Media Systems but have a completely locked down system that cannot be change or altered To disable this is a very easy solution 1 Press S and enter Settings Go to Skin AEDN NOX 2 Go to Kiosk Mode Select Disable Media Menu and hide option in Video Info Dd SON SETTINGS CER Table of Contents Changing the Color of the Helix Main Menu If you need to change the color of the Helix main Menu you can do it very easily 1 Click S for Settings 2 Navigate to Skin AEDN NOX 3 Select Sustomizers on left menu Then navigate to Set area color for Home Window AEON NOX Table of Contents Changing the Screen Saver Settings Your Helix Media System is defaulted to show a slideshow of pictures found in the Picture folder on your Helix Storage Drive So after 30 minutes it will dim slightly and automatically begin playing a slideshow of the pictures contained in that folder There are several different screensavers you can choose from None Black Dim Random Trailers and Slideshow picture slideshow Screensaver 1 Click S and then Settings 2 Click Appearance E
41. x A V Setup Both very easy first is to pick what audio output device to use HDMI optical etc If you are using HDMI which is preferred Helix Systems are smart enough to recognize the exact device you are sending the audio to So it should show Yamaha RX V677 or Denon AVR X4000 etc in the audio output options We have it set by default to bitstream the audio so your audio devices are doing the hard decoding work this is the highest quality of audio possible Do not be surprised when the user reports the sound coming from their Helix system is far better than their very expensive audiophile equipment they purchased Audio and Video Setup Welcome to the Hai Heda Sten ded Audio ard Video Setup Fest we tough cng dau lls daca Poss Tad terion Qom Setup and Tweak your Video Output When the video setup dialogue box appears the only option you need to select is the Display button Altering the other settings may void the Helix warranty 1 Click Display Option Bg 2 Click the bottom line that says Custom Aspect Ratio and use the sliders to get the perfect fit for your screen 61 and 61 is a good starting point for most HDTV s Once you have the perfect fit click next and finish and you done Audio Output Device and Pass through Selection Lastly you must select within your Helix media software the correct Audio type for it to output and how many speakers you want it to sen
42. xistence today Helix plays nicely with streaming video apps such as Genesis Icefilms iStream and 1Channel They have a variety of functions and some might perform better than other for you but all are free Helix does not develop or support these apps and area all designed and maintained by 3rd party developers When using these apps the user assumes responsibility for following all local and national and international copyright laws We ve set up most of these apps for you already However as you can see with the below iStream app there might be some changes that you can tweak or make to each one if you want to We ve gone into detailed about one of the app iStream below You can configure the other apps if you wat to in the same manner iStream iStream is one of the apps that we will go into detail about because it encompasses almost all of the other functions of the other apps You can find that many of the other apps do some of the things that iStream does as well and some might even do it better It can be used as a free or a premium service The free iStream service streams movies and TV shows from private file share across the world which are not regulated or filtered for quality This means mixed with a handful of very high quality streams might be a dozen or more bad quality streams especially for new releases The premium service filters out these bad streams and only allows you to view certified high quality str
43. y are recognized 1 Make sure the file name AND file folder name are named correctly Remove any extra words or letters that may have been assigned to it automatically or by accident Sometimes when you use rip a video file it will assign a tt00 after it to indicate the first track Remove all items in the name except for video name and year or season number and episode number for TV Shows 2 When you are first adding media the library might need some seeding before it recognizes what your library consists of Sometimes the first couple media files take some extra effort to get recognized An easy way to do this is refresh the Video Manager and have it rescan for content by following the below steps Go to Support and then Video Manager Click on what video files you need to have rescanned and then Change Content Make sure the content is still set correctly to Movies or TV Shows and then press OK Click C again on media type and then click Rescan for New Content Table of Contents Hard Drive Permission Issues If you trying to access the Helix storage drives and recciving an error you need to make sure your permissions and network settings are correct 1 Make sure you are correctly connected to the Windows Home Network and the network is setup as a HOME network see Support submenu Network 2 If you are getting a Permissions error we need to make sure the security settings of t
Download Pdf Manuals
Related Search