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Aastra 480i User Manual

1. 15 Pre dialing a Number 15 Using Handsfree Speakerphone 15 Using a Headset ee 16 INTO COM 0 00 eeeeeeeeeeeeeeeeeeeeeeeeeeeee 16 Redial tescie siiin siini si 18 Mutat a eea 18 Receiving Calls ceeeeeee 18 Handling Callls escseseenee 19 Placing a Call on Hold 19 Transferring a Call e eee 19 Conferencing Calls 20 Picking up Calls eeeeeeee 21 Ending Calls eeeeeeeeeees 21 Call Forwarding ceeeeeeee 22 Park Calls Pick Up Parked Calls 23 9IPon www voipon co uk sales voipon co uk Additional Features s0 27 Star Codes eeceeeeeeeeereeeaee 27 S r vicGS 2 8 cine ord 27 Callers List cceeeeeereeeees 28 Missed Calls Indicator 29 Directory List 30 Voicemail ccsceeeeeeeeeeeeeees 31 Suppressing DTMF Playback 33 Ring Tones and Tone Sets 34 Stuttered Dial Tone 0 36 Call Waiting Tone 36 Language eseeceeeeeenesseeeeeeeeeneeeee 37 Setting Language eeeee 37 Troubleshooting Solutions 38 Limited Warranty ccsssessseee 41 v Tel 44 0 1245 808195 Fax 44 0 1245 60004 IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 About this Guide This guide explains how to use the basic features of your new 480i phone Not all features listed are available by default
2. hold and answer the new call Ending Calls To end a call you first need to connect to the call if not already connected and press the button or the Dror softkey If connected through the handset you can also place the handset back on hook to end the call 480i IP Phone User Guide 21 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination The phone sends the SIP message to the SIP proxy which then forwards the call to the assigned destination Call forwarding is disabled by default You can enable call forwarding on a global or per line basis If you have configured call forwarding on an individual line then the settings for this line are used otherwise the global call forward settings are used You can have up to 9 lines on the 480i configured for call forwarding The following are the call forward modes you can configure for call forwarding Call Forward Mode Description Off Disables call forward All Phone forwards all incoming calls imme diately to the specified destination Busy Phone forwards incoming calls if the line is already in use No Phone forwards the Answer call if it is not answered in the speci fied number of rings Busy No Phone forwards the Answer call if either the line is already in use or the call is not answered in the speci
3. including warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the set fail during the warranty period In North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase After Warranty Service Aastra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge You are responsible for all 480i IP Phone User Guide 41 Tel 44 0 1245 808195 Fax 44 0 1245 6000 shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside North America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty 42 480i IP Phone User Guide IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 index Numerics transferring blind 19 480i transferring consultative 19 additional feature
4. Aastra Tele com recommends you configure either a static configuration or a programmable configuration The IP phones support the Park Pickup feature on the Asterisk BroadWorks Sylantro and ININ PBX servers The following paragraphs describe the park and pickup methods of configuration on the IP phones Park Pickup Static Configuration You can configure a static configuration for parking and picking up a call using the Aastra Web Ul at Basic Settings gt Preferences By entering the appropriate value in the Park Call and Pickup Parked Call fields you tell the phone where to park a live call and where to pickup the parked call On the IP phone UI the static configuration method displays the following e When a call comes in and you pickup the handset the default label of Park displays on the Phone UI e After pressing the Park soft key to park the call the default label of Pickup displays on the phone UI 480i IP Phone User Guide 23 Tel 44 0 1245 808195 Fax 44 0 1245 6000 The values you enter in the Aastra Web UI for the Park Pickup call feature are dependant on your type of server The following table provides the values you enter for the Park Call and Pickup Parked Call fields in the Aastra Web UI Park Pickup Call Server Configuration Values Server Park Values Pickup Values Aasterisk 700 700 Sylantro 98 99 BroadWorks 68 88 ININ PBX callpark p
5. Accessing XML Services Extensible Markup Language XML is a markup language much like HTML You system administrator can create customized XML menu services and load them to your IP phone These services include things like weather and traffic reports contact information company info stock quotes or custom call scripts Users can access XML applications via the Services menu on the 480i or via a softkey set to use XML Tel 44 0 1245 808195 Fax 44 0 1245 6000 services The phone performs an HTTP GET on the URI created by your system administrator You can set the following parameters for object requests e xml application URI e xml application title The xml application URI is the application you are loading into the IP phone You must get this URI from your system administrator The xml application title is the name of the XML application that displays on the Services menu in the IP Phone UI as option 4 Softkeys as Customized Flash Key You can set a softkey to generate a flash event when it is pressed on the 480i You do this by setting the softkey to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Softkeys as Customized Park Pickup Keys The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required There are two ways a user can config
6. BLF list feature also supports the ringing state When the monitored user is idle there is a small telephone icon shown with the handset on hook When the monitored user is in ringing state there is a small bell icon shown When the monitored user is on an active call then a small telephone icon is shown with the handset off hook 12 480i IP Phone User Guide www voipon co uk sales voipon co uk Note The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance SCA feature and does not permit call control over the monitored extension If you set a softkey to use BLF List you must also enter a BLF List URI at Operation gt Softkeys and XML gt Services The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my480i blf list as broadworks com The value of the BLF List URI parameter must match the list name configured Otherwise no values display on the 480i screen and the feature is disabled Note You can also use the BLF List configured softkey to dial out Example A receptionist has a 480i CT running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server Each monitored extension in the list shows up individually on the 480i screen next to a softkey button The softkey icons on the screen change depending on the state of the extensions Softkeys for
7. Contact your system or network administrator to find out which features and services are available to you on your system Your system administrator has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the Aastra SIP 480i 480i CT 9112i 9133i IP Phone Administration Guide Documentation Aastra 480i Installation Guide installation and set up instructions general features and functions and basic options list customization Included with the telephone e Aastra SIP 480i IP Phone User Guide explains the most commonly used features and functions for an end user e Aastra SIP 480i 480i CT 9112i 9133i IP Phone Administration Guide explains how to set the 480i phone up on the network and contains advanced configu ration instructions for the 480i This guide has instructions that are at a user level www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Introduction This 480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol The 480i has all the features of a regular business set and more allowing you to make and receive calls transfer conference and more Phone Features e A3 5 x 2 25 backlit display e 6 multi functional softkeys as default or customized settings e 4 line call appearance buttons with corresponding lights e Up to 5 additional line
8. Phone UI To transfer a call to another extension 1 Connect to the call you wish to transfer if not already connected 2 Press the _Xfer__ button 3 Enter the extension number of the person you wish to transfer the call to Tue Jan 1 18 18am Lz Dial 21203 Juan Ferez Dial 4 If you do not wish to transfer the call place the handset back on hook or press the button To go back to the original call press the line call appear ance button for the held call 5 To complete the transfer you can press the button again 20 480i IP Phone User Guide IPon www voipon co uk sales voipon co uk Conferencing Calls The 480i phone supports up to three parties including yourself in a conference call This is also known as a 3 Way call Note Your system administrator can set your conference key to speed dial a specific number Contact your system administrator for more information L 1P Phone UI To create a conference call 1 Connect to the first party you wish to include in the conference if not already connected 2 Press the button 3 Dial the number of the person you wish to add to the conference Tue Jan 1 16 1 am L2 Dial 21203 Juan Perez Dial 4 Wait for the new party to answer You can consult with the new party first before adding them to the conference Jani i6 ifam L2 Connected gt 1203 0 54 Juan Perez D
9. Rings field enter the number of rings you want to set before the call is forwarded Valid values are 1 to 9 5 Click to save the Call Forward settings The changes are dynamic and are immedi ately applied to the phone For Per Line Call Forward Settings not applicable to the 9112i 1 Select a line to set Call Forward ing on 2 Inthe Mode field select the mode you want to set on this line Note To disable call forwarding in the Aastra Web UI set the mode to OFF and remove the phone num ber in the Forward Number field Note To force a line to use the global settings set the Mode field to Global 3 In the Forward Number field enter the call forward number for which you want your calls on this line to be call forwarded 4 In the Number of Rings field select the number of rings on the line before the call is for warded Valid values are 1 to 9 5 Click to save the Call Forward settings The changes are dynamic and are immedi ately applied to the phone 9IPon www voipon co uk sales voipon co uk Park Calls Pick Up Parked Calls The 480i phone has a park and pickup call feature that allows you to park a call and pickup a call when required There are two ways you can configure this feature e Using a static configuration e Using a programmable configuration configure a soft key Note The IP phones accept both meth ods of configuration However to avoid redundancy
10. adminstrator for more information How do I restart the IP phone L 1P Phone UI 1 Press AD on the phone to enter the Options List 2 Select Phone Status 3 Select Restart Phone 4 Press Restart to restart the phone Note To cancel without restarting the phone press Cancel 480i IP Phone User Guide 39 Fax 44 0 1245 6000 Aastra Web UI 1 Click on Operation gt Reset 2 Click fesa 3 Click OK at the confirmation prompt suoilnjos Bunooys jqnoiIL 40 480i IP Phone User Guide IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one 1 year period from the date of original purchase If there is a defect or malfunction Aastra Telecom shall at its option and as the exclusive remedy either repair or replace the telephone set at no charge if returned within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the e
11. set on the IP phones You can enable disable these ring tones on a global basis or on a per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tone Settings Table Valid Values Default Value Configuration Method IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Tone 1 Aastra Web Global UI Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Tone 1 Per Line Per Line Global Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent 34 480i IP Phone User Guide www voipon co uk sales voipon co uk Ring Tone Sets In addition to ring tones you can configure ring tone sets on a global basis on the IP phone Ring tone sets consist of tones customized for a specific country The ring tone sets you can configure on the IP phones are e US Default also used in Canada e United Kingdom e Italy e Germany e France e Europe generic tones e Australia When you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure ring tones and tone sets using the Aastra Web UI and the IP Phone UI However when using the IP phone UI you can set global configuration only Tel 44 0 1245 808195 F
12. the IP phones allows check box Disable this field by you to enable or disable the unchecking the box Default is suppression of DTMF playback disabled when a number is dialed from the 4 Click to save your set softkeys tings These changes are not dynamic You must restart your When suppression of DTME IP phone for the changes to take playback is disabled and you press affect a softkey the IP phone dials the stored number and displays each a py digit as dialed in the LCD window 6 In the Restart Phone field When the suppression of DTMF click B to restart the IP playback is enabled the IP phone AO A a dials the stored number and displays the entire number immediately in the LCD window allowing the call to be dialed faster 5 Click on Operation gt Reset DTMF playback suppression is disabled by default Suppressing DTMF playback can be configured using the Aastra Web UI Configuring Suppression of DTMF Playback Use the following procedure to configure suppression of DTMF playback O Aastra Web UI 1 Click on Basic Settings gt Preferences hoe Damage 2 Go to the General section 480i IP Phone User Guide 33 IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phones Ring Tones There are several distinct ring tones a user can select from to
13. 4 MODEL 480i SIP IP VolPon Aastra Telecom will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice AASTRA Telecom Copyright 2005 Aastra Telecom www aastra com All Rights Reserved www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc hereinafter known as Seller grants to Customer a personal worldwide non transferable non sublicenseable and non exclu sive restricted use license to use Software in object form solely with the Equipment for which the Software was intended This Product may inte grate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applica ble law of the jurisdiction of the Customer In addition these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code Customer shall not dis close to any third party
14. Password 3 Enter the current user pass word 4 Enter the new user password 5 Re enter the new user pass word 6 Press Enter to save the new password A message Password Changed displays on the screen O Aastra Web UI 1 Click on Operation gt User Password Beret User Pasremd 2 In the Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank If you have forgotten your pass word contact your system administrator for assistance 3 In the New Password field enter the new user password 4 In the Confirm Password field enter the new user pass word again 5 Click to save your changes www voipon co uk sales voipon co uk Tel 44 0 1245 808195 For information on how to access the Aastra Web UI go to the section Aastra Web UI on page 5 Administrators should refer to the Aastra SIP 480i 480i CT 9112i 9133i IP Phone Administration Guide for details Why does my phone display Bad Encrypted Contig The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your system administrator Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your system
15. alls 23 configuring 24 using on IP phone 26 R redial 18 redial key 18 requirements restarting the IP phone 39 restarting the phone 4 restarting IP phone 39 ring tone sets 34 ring tones 34 S services 27 callers list 28 directory list 30 missed called indicator 29 voicemail 31 softkeys 9 as customized Do not Dis turb 11 as customized BLF 11 as customized speed dials 11 as Line Call Appearances 10 customizing 9 Softkeys as Customized BLF 12 softkeys state based 13 speakerphone using 15 star codes 27 T troubleshooting solutions 38 changing user password 39 How do I find the IP address of my phone 38 How do I restart the IP phone What are services and how do I use them 38 Why can t I get a dial tone 38 Why does my phone display ae Encrypted Config Index 2 IPon www voipon co uk sales voipon co uk Why does my phone display the No Service mes sage 39 ail my phone ring x9pu Why is my display blank 38 Why is my handset not work ing 38 Why is my speakerphone not working 38 Why is the light not coming on with a new Voice Mail Message 38 U user password changing 39 V voicemail overview 31 W Warranty 41 Web interface 5 480i IP Phone User Giude Tel 44 0 1245 808195 Fax 44 0 1245 6000 If you ve read this owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 fo
16. ax 44 0 1245 6000 www voipon co uk Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone L 1P Phone UI global configuration only 1 Press CAD on the phone to enter the Options List 2 Select Tones 3 Select Set Ring Tone 4 Select the type of ring tone Tone 1 through Tone 5 or Silent 5 Select Set and then select Next 6 Select Tone Set 7 Select the country for which you want to apply the tone set Valid values are Australia Europe France Germany Italy UK and US Default is US 8 Select Set The ring tone and tone set you select is immediately applied to the IP phone sales voipon co uk O Aastra Web UI 1 Click on Basic Settings gt Preferences tara ee En fe ZEE owes ona EEE ouen ovsa f E onos s maw fare F Ww For global configuration 2 In the Ring Tones section select a country from the Tone Set field 3 Select a value from the Global Ring Tone field Note See the Ring Tone Settings Table on page 34 for valid values For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field Note See the Ring Tone Settings Table on page 34 for valid values 6 Click to save your set tings These changes are not dynamic You must restart yo
17. be monitored for state changes BLF monitors the status busy or idle of extensions on the IP phone Note The BLF setting is applicable to the Asterisk server only Example A Supervisor configures BLFs on his phone for monitoring the status of a worker s phone use busy or idle When the worker picks up his phone to make a call a busy 480i IP Phone User Guide 11 Tel 44 0 1245 808195 Fax 44 0 1245 6000 indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 480i the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality When the monitored user is idle an icon with the handset on hook shows next to the BLF softkey When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can also use the BLF configured softkey to dial out Contact your system administra tor for more information about this feature Softkeys as Customized BLF List For use with the BroadSoft Broadworks Rel 13 or higher platform only Your can set a softkey to BLF list The BLF list feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal In addition to monitoring the idle and busy state the
18. call appearances as softkeys e Enhanced busy lamp fields e Full duplex speakerphone for handsfree e Built in two port 10 100 Ether net switch which lets you share a connection with your com puter e Inline power support which eliminates power adapters General Requirements e A SIP based IP PBX system or network installed and running with a number created for the new 480i IP phone e Adherence to SIP standard RFC 3261 e Access to a configuration server where you can store the firm ware image and configuration files The configuration server must be able to accept connections anonymously if TFTP is used 480i IP Phone User Guide 1 Fax 44 0 1245 6000 IPon www voipon co uk e The IP phone must be config ured for a specific type of proto col to use TFTP is enabled by default You can configure the following protocols on the IP phone TFTP Trivial File Transfer Protocol FTP File Transfer Protocol HTTP Hypertext Transfer Protocol e A 802 3 Ethernet Fast Ethernet LAN e Category 5 5e straight through cabling e Power over Ethernet PoE power supply optional acces sory necessary only if no inline power is provided on the net work 2 480i IP Phone User Guide sales voipon co uk Installation and Setup If your system administrator has not already setup your 480i phone please refer to the Aastra 480i Installation Guide for basic installation and p
19. cedure to download the Callers List using the Aastra Web UI AS Aastra Web UI 1 Click on Operation gt Directory 2 In the Callers List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click SAVE The callerslist csv file downloads to your com puter 5 Use a spreadsheet application to open and view the Callers List www voipon co uk sales voipon co uk Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only The number of calls that have not been answered increment on the phone s idle screen as lt number gt New Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List and clear the call from the list Once the user accesses the Callers List the lt number gt New Calls on the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the lt number gt New Calls indicator clears L P Phone UI 1 Press on the phone to display the Services menu or Press the amp key to enter the Callers List directly skip
20. destination for where you want calls forwarded You can configure call forward on a global or per line basis Tel 44 0 1245 808195 Fax 44 0 1245 6000 Using the 480i Phone Hard keys There are Hard keys on your phone such as Hold Redial C Redial_ Xfer gt Icom lt and Conf gt that are configured for the call handling features These keys are static and cannot be reprogrammed or changed They are located in two different areas on the phone Note Your system administrator can configure outgoing Intercom calls using the Icom button The Redial and Conf keys can also be set as speeddial keys Contact your system administrator for more information Hold Redial Key Location Hold Redial gt eL Options Icom DBD Cont Services C O uo g o go D gt pc M Multiple Line and Call Appearances The 480i has 4 hard line call appearance buttons each with a corresponding status light Additional line call appearances may also have been set up on your phone as softkeys To learn more about this please see Softkeys as Line Call Appearances on page 10 lPon www voipon co uk sales voipon co uk Cont Services lt O 1 fo So 1 These line call appearance buttons and lights can represent physical lines or calls for your extension By pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates
21. e on the IP phone UI You must use the Aastra Web UI to set the softkey This section describes each of these softkey functions 480i IP Phone User Guide 9 IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 Softkeys as Line Call Appearances You can customize the softkeys on Mon Arr 17 11 36em your 480i phone to function as line Joe Smith call appearance softkeys These 1181 line call appearance softkeys El function in a similar manner to the HLine 5 Line gm 4 line call appearance hard keys OLine 6 Line a OLine F and lights on your phone For details on the line call appearance hard keys and lights please refer Icons next to the softkeys within to the section Multiple Line and the phone s display indicate the Call Appearances on page 7 of status for that line or call and have this manual equivalent status to the line call Lines call appearance softkeys appearance lights of the hard keys appear on the phone s display as on the phone The following table shown in the following image provides a description for each icon Softkey Line Call Appearance Lights Idle Solid There is no call activity for the line call appearance softkey A call is connected to your phone on this line call appearance softkey Connected Solid The equivalent on a line call appearance hard key is a solid green light A call is ringing at your phone on this line call appearance softke
22. efore you dial Use the Backsrace softkey to correct any errors Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset Your phone must be in either the speaker or speaker headset audio mode For more information on how to set this audio option in your phone see the section Customizing Your Phone in the Aastra 480i Installation Guide e To dial using handsfree first press C4 and enter a number at the dial tone e To answer a call on the 480i phone using handsfree press or the line call appearance button e Ifin speaker audio mode press C to switch between handsfree and handset e Ifin speaker headset audio mode press C to switch between handsfree and headset e When the handset is on hook press G4 to disconnect a handsfree call When handsfree is on the speaker light turns on 480i IP Phone User Guide 15 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Using a Headset The 480i accepts headsets through the modular RJ22 jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Advanced Volume Controls for the Headset Mic On the 480i there are 3 options for the headset microphone volume To change this volume 1 Press CAD to enter t
23. er dial the digits as soon as they are pressed or collect the digits on the screen before dialing See the section Customizing your phone in the Aastra 480i Installation Guide for more information on how to configure the Live DialPad option Note If you are unable to make calls within certain area codes check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes You can make a call by either e Lifting the handset the phone will automatically select the next open line call appearance and then entering the number e Pressing the 4 button and then entering the number e Pressing a line call appearance button and then entering the number e Or if you are pre dialling the number by entering the number and then pressing either the Dial softkey the 4 button or one of the four line call appearance hard keys Dialing a Number Live Tue Jan 1 18 18am Li Dial gt 1283 Dial 9IPon www voipon co uk sales voipon co uk If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone will automatically select the next available line go off hook and dial as digits are pressed Pre dialing a Number Tue Jan B1 16 18am gt 1203 Dial Backsrace Pause You can also make a call by pre dialling a number Pre dialling lets you view a number b
24. es are enabled In the Aastra Web UI the operational states for each softkey display enabled To disable a state you uncheck the box for that operational state 480i IP Phone User Guide 13 Tel 44 0 1245 808195 Fax 44 0 1245 6000 The IP phone idle screen condenses the softkeys For example if you set softkey 12 as the following Type speedial Label Voicemail Value 89 State outgoing then softkey 12 appears in position 1 if no other softkeys are set A softkey type of empty does not display on the idle screen at all Connected State The connected state screen will appear when you are talking to someone on the phone Connected state functions are available as softkeys on the connected state screen as well as hard keys on the phone These softkeys and hard keys allow you to handle calls such as transferring conferencing and placing calls on hold Jan i i6fifam 16915 Li Connected gt Michelle LeBlanc 1262 Dror If softkeys have been configured as line call appearances and you are connected to a call the line call appearance softkeys will display beneath the Dror softkey Pressing the Dror softkey will disconnect you from the call you are connected to 14 480i IP Phone User Guide IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 Making Calls Depending upon how you have set the Live DialPad option in your phone your phone will eith
25. fied number of rings Global Phone uses the phone wide call forward set ting This is only valid when setting the mode of individual lines 22 480i IP Phone User Guide 9IPon www voipon co uk sales voipon co uk Setting Call Forwarding Use the following procedure to configure phone wide call forwarding L 1P Phone UI 1 Press CA on the phone to enter the Options List 2 Select Call Forward 3 Enter the Call Forward num ber destination for which you want your incoming calls to be forwarded Note If you leave the Number field blank call forwarding is dis abled 4 Enter the Call Mode that you want to set on your phone 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 Note Number of Rings field applys to No Answer and Busy No Answer modes only 6 Press Enter to confirm the set tings O Aastra Web UI 1 Click on Basic Settings gt Call Forward directoryList csv For Global Call Forward Settings 2 In the Mode field select the mode you want to set on your phone Tel 44 0 1245 808195 Fax 44 0 1245 6000 Note To disable call forwarding in the Aastra Web UI set the mode to OFF and remove the phone num ber in the Number field 3 In the Number field enter the call forward number for which you want your calls to be call forwarded 4 In the Number of
26. for you More and Back softkeys will be created as required Pressing the More softkey accesses more Idle State softkeys on the next screen while pressing the Back softkey accesses the softkeys on the previous screen Tue Jan l 16 16am Joe Smith 1261 DHD OFF CLIDElock Back CancelCh Blacklist Hore The envelope icon XJ displays on the Idle State screen only if you have new messages waiting The number next to the envelope indicates how many new messages you have To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configured on your phone 8 480i IP Phone User Guide lPon www voipon co uk sales voipon co uk For more information on your system s star codes please refer to the documentation for the system you are using Tel 44 0 1245 808195 Fax 44 0 1245 6000 Softkeys Your 480i has 6 softkey access buttons 3 on either side of the phone s display The softkey menus will change depending on the phone s state displaying relevant softkeys only Customized Softkeys The 480i can have its softkeys configured for any of the following e line call appearances e speeddials e do not disturb DND Busy Lamp Field BLF e BLF List e XML e Flash e Park e Pickup e Empty You can set the softkeys on your phone to function using any of the features listed above You can also set the softkey to display a specific stat
27. g the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller By default the microphone is OFF and auto answer is ON Note Your system administrator can configure outgoing Intercom calls using the Icom button Con tact your system administrator for more information Tel 44 0 1245 808195 Fax 44 0 1245 6000 Using the Icom Key L IP Phone UI To intercom another extension on the system 1 Press the 2 Enter the extension number of the person you wish to intercom or the BLF softkey for that extension 3 After a beep tone your phone will automatically connect with the remote extension and you can speak through its speaker 4 To cancel intercom press or hang up 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When you hang up the remote phone will also hang up IPon www voipon co uk sales voipon co uk Enabling Disabling Microphone and Auto Answer Use the following procedure to enable disable the microphone and or auto answer on the IP phone O Aastra Web UI 1 Click on Basic Settings gt Prefer ences gt Incoming Intercom Settings tslishtelisledtl HUUU f Lee Seay The Microphone Mute field is enabled by default turned OFF The Auto Answer field is enabled b
28. he Options List 2 Use to scroll down the list of options to Set Audio and press the Show softkey 3 Press the Advanced softkey 4 Use amp to scroll down the list or press the Change softkey to go to the next selection 5 Press the Dane softkey to save changes and exit 6 If you do not wish to save changes press the Cancel softkey Note By default the volume for the headset microphone is set to medium 16 480i IP Phone User Guide 9IPon www voipon co uk sales voipon co uk To Make and Receive Calls Using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options list available from the phone See the section Customizing Your Phone in the Aastra 480i Installation Guide for information on these settings 2 Plug the headset into the jack 3 Press the 4 key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the Options list a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone 4 Press ZS end the call Intercom On the 480i the key functions to access another extension on the system Using the Aastra Web UI you can also enable turn ON or disable turn OFF the microphone or automatic answering auto answer on the IP phone for incoming intercom calls If auto answer is enabled on the IP phone the phone plays a tone to alert the user before answerin
29. he caller The line call appearance light for the line you are on will remain solid to indicate that you are still connected Jan 1 16 18am Li Connected gt 1262 Ba 7 Michelle LeBlanc Dror lPon www voipon co uk sales voipon co uk Automatic Hold When juggling multiple calls you do not have to press the hold button to go from one call to the next The phone will automatically put your current call on hold when you press a new line call appearance button Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing the and P navigation keys To reconnect to a call press the line call appearance button where this call is being held or press the Fickur softkey Transferring a Call Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer before the receiving party answers the call Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or go back to the original call 480i IP Phone User Guide 19 Tel 44 0 1245 808195 Fax 44 0 1245 6000 L 1P
30. hysical setup of the 480i For more advanced administration and configuration information system and network administrators should refer to the Aastra SIP 480i 480i CT 9112i 9133i IP Phone Administration Guide Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon www voipon co uk Getting Started When You First Plug in Your Phone The 480i automatically begins the startup sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The first screen to display is the Aastra splash screen Updating Your Phone After displaying the Aastra splash screen the 480i checks settings and checks for new configuration and firmware updates on the configuration server If a new update is found the phone displays the update it is installing either Updating Config or New Firmware This may take a few moments while the configuration server downloads the latest updates Your system or network administrator manages the updates for the IP phones on the configuration server Important Do not unplug or remove power from the phone while it is checking and installing firmware AASTRA khkkh 60 Checking for Firmware Do not unplug phone sales voipon co uk Startup Screens After the phone displays the Aastra splash screen or after downloading an update if an update was available the phone displays the Idle State scree
31. ickup Leave value fields blank to disable the park and pickup feature Configuring Park Pickup using Static Configuration Use the following procedure to configure the Park Pickup call feature using the static configuration method Note Aastra recommends you configure either the static or the programmable configuration but not both AS Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preterences Cann cman bten i oan Sans 2 Enter a server value in the Park Call field to which incoming live calls will be parked 24 480i IP Phone User Guide www voipon co uk sales voipon co uk Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 24 3 Enter a server value in the Pickup Parked Call field Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 24 4 Click to save your changes 5 Click on Operation gt Reset 6 In the Restart Phone field click _Restart to restart the IP phone Tel 44 0 1245 808195 Fax 44 0 1245 6000 Park Pickup Programmable Configuration The programmable method of configuration creates park and pickup softkeys or programmable keys that you can configure on the IP phones For the 480i you can set a softkey as Park or Pickup and then e specify a customized label to display on the Ph
32. in on Using the Callers List Use the following procedure to use the Callers List L 1P Phone UI 1 Press on the phone to display the Services menu or Press the amp key to enter the Callers List directly skip to step 3 2 From the Services menu select Callers List 28 480i IP Phone User Guide 9IPon www voipon co uk sales voipon co uk 3 Use the da and to scroll through the line items in the Callers List Note To the left of a line item a icon displays with the handset ON or OFF the receiver The ON receiver indicates the call came in as a missed call The OFF receiver indicates the call came in and was answered 4 To delete all entries in the Callers list press the Delete softkey at the Callers List header To delete a line item from the Callers List select the line item you want to delete and press the Delete softkey 5 To cancel a delete function press the dia or the amp Scroll keys 6 To save a line item to a programmable key for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddialing at a softkey 7 To dial a displayed entry from the Callers List pick up the handset press the 30 9 handsfree key or press a line key 8 To exit the Callers List press the key Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon Downloading the Callers List Use the following pro
33. isplay the voicemail access number The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit Registered account numbers URIs that exceed the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your system administrator for lines configured for Voicemail 480i IP Phone User Guide 31 Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon Using Voicemail L 1P Phone UI 1 Press on the phone to display the Services menu 2 Select Voicemail Use the da and amp to scroll through the line items in the Voicemail list When you have selected a line item press the qj 9 handsfree key Scroll Right key or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered From a selected item in the Voicemail list you can also lift the handset go offhook to make an outgoing call using the voicemail access phone number 32 480i IP Phone User Guide www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 Suppressing DTMF Playback 3 Enable the Suppress DTMF Playback field by checking the A feature on
34. k Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the Aastra PoE Power over Ethernet inline power supply to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power in the Aastra 480i Installation Guide for details Why is my speakerphone not working If you press the 4 button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press G4 2 a second time and if the light goes out the phone has been set up to be used only witha headset or handset If the light stays on steady and you hear dial tone the phone has been set up so that you can alternate between the speakerphone and the headset by pressing C4 See the section Customizing your phone in the 480i Installation Guide for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 480i Installation Guide provided with your phone 38 480i IP Phone User Guide 9IPon www voipon co uk sales voipon co uk Why doesn t my phone ring Check the ring volume on your phone I
35. n Mon Apr 17 11 30pm Joe Smith 1101 Voice mail DND Call Fwd Sales Dept Call Home More Note The Idle State screen on your phone may not look exactly as the figure above The softkeys and configuration shown are an example of what could be set up on your phone by your system administrator 480i IP Phone User Guide 3 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Network Disconnected The Network Disconnected prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network The phone also displays the default time and date of 12 00am Jan 1st 2005 or the equivalent Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and will display the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 480i Installation Guide the section Connecting to the Network and to Power Check with your system or network administrator for assistance Note f the phone displays No Service you can still use the phone but it is not registered with the Registrar For more information about registering your phone see your system administrator Restarting Your Phone You may want to restart your
36. one UI e specify a value e specify which line to use e specify the state of the park and or pickup keys On 480i On the IP phone UI the Park Pickup feature displays the following e When a call comes in and you pickup the handset the custom label that you configured for the Park softkey displays on the Phone UI e After the callis parked the label that you configured for the Pickup softkey displays on other phones in the network You can then press the Pickup softkey followed by the applicable value to pickup the call on another phone in your network 2 On the 480i the old softkey labeled Pickup has been renamed to Answer This softkey uses the old functionality when you pickup the handset you see a softkey labeled Answer You can then press this key to pick up an incoming call Do no confuse this feature with the new Park Pickup configuration feature You configure a Park and Pickup programmable softkey using the Aastra Web UI www voipon co uk sales voipon co uk Programmable Configuration Using the Aastra Web UI On the 480i you configure a Park and or Pickup key at Operation gt Softkeys and XML You enter a key label and value for a specific line on the phone The default state of the Park configuration is connected The default state of the Pickup configuration is idle outgoing Note Applicable softkey values depend on the server in your net work Asterisk BroadWo
37. phone to check for updates from the configuation server You may also need to restart your phone if you have been asked to do so by your network or system administrator or if you are having problems with your phone Note Your phone will be temporarily out of service during the restart and downloading process 4 480i IP Phone User Guide www voipon co uk sales voipon co uk Important Do not unplug or remove power to the phone while it is checking or installing firmware You can restart your phone using the IP phone UI or the Aastra Web UL L P Phone UI 1 Press CAD on the phone to enter the Options List 2 Select Phone Status 3 Select Restart Phone 4 Press Restart to restart the phone Note To cancel without restarting the phone press Cancel O Aastra Web UI 1 Click on Operation gt Reset States Reset Dy vem niman Bestut Phone Reve 2 Click p 3 Click OK at the confirmation prompt Tel 44 0 1245 808195 Fax 44 0 1245 6000 Customizing Your Phone Setting Your Options Pressing the CAD key gives you a list of configuration options You can also change these options in your phone through the Aastra Web UL Refer to the Aastra 480i Installation Guide for information on less advanced configuration options Note Some options should only be set up or changed by a network or system administrator Please contact your system or network administ
38. r a user the default user name is user and the password field is left blank The Network Status window displays for the IP phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking LOGOFF The following categories display in the side menu of the Aastra Web UI Status Operation Basic Settings Status The Status section displays the network status and the MAC address of the IP phone It also displays hardware and firmware information about the IP phone The information in the Network Status window is read only 6 480i IP Phone User Guide www voipon co uk sales voipon co uk Operation The Operation section provides the following options User Password Allows you to change user password Softkeys and XML Allows you to set up to 20 softkeys for a specific function none line do not disturb DND speeddial busy lamp field BLF BLF list XML flash park pickup or empty Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC Reset Allows you to restart the IP phone when required Basic Settings The Basic Settings section provides the following options Preferences Allows you to set park pickup call settings enable disable call waiting tone and stuttered dial tone suppress DTMF playback set incoming intercom call settings and set ring tones Call Forward Allows you to set a phone number
39. r handsfree operation press the Pickur softkey or the line call appearance button for the incoming call Press the 44 button for handsfree or headset operation The setting you have selected in the Options List for Audio Mode will determine whether the call goes to handsfree or headset operation See the section Customizing Your Phone in the Aastra 480i Installation Guide for information on these settings e Lift the handset for handset operation When you answer the call the screen will change to the Connected State menu If you cannot answer the call depending on the setting at the system the caller will be re directed accordingly i e to your voicemail box if your extension has been configured for this Tel 44 0 1245 808195 Fax 44 0 1245 6000 Handling Calls When you are connected to a call you can use the hard keys on the phone to transfer conference or place a call on hold Placing a Call on Hold When you place a call on hold only your phone can retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold softkey Jan i 18 18am Li Hold 21202 ae 27 Michelle LeBlanc Pickur The line call appearance light will begin to flash slowly The screen will display Hold with the line number the call is held at on your phone When on Hold When you have been placed on hold you cannot hear any voice from t
40. r technical assistance Aastra Telecom Inc 2005 41 000098 00 08 9IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000
41. rator before adjusting any administrator level options For more information on these options administrators should refer to the Aastra SIP 480i 480i CT 9112i 9133i IP Phone Administration Guide Aastra Web UI You can access specific configuration options on the 480i phone using the Aastra Web UI In order to access the Aastra Web UL you will need to know the IP address of your phone Finding Your Phone s IP Address L 1P Phone UI 1 Press 4 D to enter the Options List 2 Use to scroll down the list of options to Phone Status and press the Show softkey Options List 8 Call Forward 9 Network 10 SIP Settings k11 Phone Status Show www voipon co uk sales voipon co uk QI Use W to scroll to Hetwork Status and press the Shaw softkey Phone Status 1 Network Status 2 Firmware Version 3 Reset Phone 4 Factory Default Show 4 Press the IF Addr softkey Attr PortO Porti LinkStat Link N Link Negotiat Auto Auto Speed 100M 10M Duplex Full Half IP Addr MAC Addr Done 5 You will now see your phone s IP Address IP Address of Phone 192 168 0 100 480i IP Phone User Guide Tel 44 0 1245 808195 5 Fax 44 0 1245 6000 Accessing the Aastra Web UI O Aastra Web UI 1 Open your web browser and enter the phone s IP address or host name into the address field 2 At the prompt enter your username and password and click Ex Note Fo
42. references gt General uw 77 comes btm caen Soma a7 ma Tones UUBELHEY LeU 2 A call waiting tone is enabled by default If required disable the Play Call Waiting Tone field by unchecking the check box 3 Click to save your set tings 4 Click on Operation gt Reset 5 In the Restart Phone field click _Restart to restart the IP phone Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon Language Using the IP phone UI you can set the phones to use a specific language to display When you set the language to use on the phone all of the display screens menus services options etc display in that language Valid languages for the IP phones include English French Spanish German and Italian Default is English Setting Language You set the language on the IP phone using the Options key on the IP phone Use the following procedures to configure the language for the IP phone L 1P Phone UI 1 PressCA D on the phone to enter the Options List 2 Select Language 3 Select In English English En francais French En espanol Spanish In Deutsch German or In italiano Italian 4 On the 480 select Done The language you select is immediately applied to the IP phone UI display www voipon co uk sales voipon co uk 480i IP Phone User Guide 37 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Troubleshooting Solutions Why is my display blan
43. rks Sylantro ININ PBX See the table Park Pickup Call Server Config uration Values on page 24 Configuring Park Pickup Using Programmable Configuration Use the following procedures to configure the Park Pickup call feature using the programmable configuration method O Aastra Web UI 1 Click on Operation gt Softkeys and XML 2 Pick a softkey to configure for Parking a call 3 In the Type field select Park 4 In the Label field enter a label for the Park softkey 5 In the Value field enter the approriate value based on the server in your network 480i IP Phone User Guide 25 Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 24 Inthe Line field select a line for which to apply the Park con figuration Pick a softkey to configure for Picking up a call Inthe Label field enter a label for the Pickup softkey Inthe Value field enter the approriate value based on the server in your network Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 24 10 Click to save your changes 11 Click on Operation gt Reset 12 In the Restart Phone field click _ Restart to restart the IP phone 26 480i IP Phone User Guide www voipon co uk sales voipon co uk Using
44. ror Tel 44 0 1245 808195 Fax 44 0 1245 6000 5 If you do not wish to add the new party to the conference press the button while connected to this new call This disconnects the new party leaving the original call on hold To go back to the original call press the line call appearance button for this call 6 If you wish to add the new party to the conference press the button again Jan i 16 16am 81 33 Li Conference gt 1262 Michelle LeBlanc Dror 7 To drop a party from the conference use the navigational keys to navigate to the desired party s call appearance screen or press the Hext and Previous softkeys if visible and then press the Dror softkey Jan 1 16 18am 41 52 Lz Conference 1203 Juan Perez Dror Previous Note If you disconnect from the conference the other two parties will also disconnect lPon www voipon co uk sales voipon co uk Picking up Calls If you are juggling multiple calls you can scroll through call information by pressing the and gt navigation keys If you wish to connect to an incoming call or re connect to a call you placed on hold press the line call appearance button for the call or press the Fickur softkey Jan i i6tifam 6eis4 Michelle LeBlanc Pickur If the phone is already connected to a call pressing the line call appearance button for the new incoming call will automatically place the connected call on
45. ry List ina spreadsheet application E directoryList csv 1 2 3 4 6 6 7 8 g 10 m 12 The file displays the name phone number and line number for each Directory entry Server to IP Phone Download Your system administrator can populate your IP phone Directory List with server directory files Contact your system administrator for more details 30 480i IP Phone User Guide www voipon co uk sales voipon co uk Directory List Limitations The following table indicates the maximum characters for each line and field in the Directory List Directory List Limitations Maximum length 255 of a line characters Maximum length 15 of a name characters Maximum 45 length of a URI characters Maximum 200 number directory entries entries in the NVRAM Maximum 50 number directory entries entries in the NVRAM with the public attribute 480i CT only Tel 44 0 1245 808195 Fax 44 0 1245 6000 Using the Directory List Use the following procedures to access the Directory List L 1P Phone UI 1 Press Services on the phone to display the Services menu or Press the d a key to enter the Directory List directly skip to step 3 2 From the Services menu select Directory List 3 Use the da and to scroll through the line items in the Directory List 4 To delete all entries in the Directory list pres
46. s of 27 connected state 14 connected state 14 D customizing 5 dial tones stuttered 36 features of dialing finding IP address for 5 a live number 15 hard keys 7 pre dialling a number 15 idle state 8 directory list line settings 7 downloading to server 30 making calls 15 limitations for 30 requirements of 1 overview 30 restarting 4 39 using 31 softkeys 9 documentation 1 star codes for 27 DTMF suppressing playback 33 using 7 H A headset Aastra Web UI making and receving calls 16 accessing 6 using 16 basic settings 6 volume controls for the micro operation description 6 phone 16 status 6 l about this guide idle state 8 B installation and setup 2 bad encryped file 39 introduction 1 G IP address finding 5 38 call forwarding 22 L configuring 22 language call waiting tone 36 configuring 37 callers list overview 37 downloading to phone 29 M overview 28 using on phone 28 calls answering incoming 18 automatic hold for 19 conferencing 20 making calls 15 missed calls indicator accessing and clearing 29 overview 29 multiple line and call appearances 7 ending 21 mute 18 handling 19 N picking up 21 network disconnected 4 placing on hold 19 no service 39 receiving 18 o rectrieving on hold 19 options setting 5 transferring 19 480i IP Phone User Giude _Index 1 9IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 P parked calls pick up parked calls about parked c
47. s or licensors be liable for any damages whatso ever including without limitation damages for loss of business profits business interruption loss of business information other pecuniary loss or consequential damages arising out of the use of or inability to use the soft ware even if Seller has been advised of the possibility of such damages 480i IP Phone User Guide iii IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 Table of Contents About this Guide ceeeeeeee 1 Documentation cecseseeesseeeees 1 Introduction 1 0 eeeeseteeeseeeeeneeeeeneee 1 Phone Features cc 1 General Requirements 1 Installation and Setup 0 2 Getting Started cesseeeee 3 When You First Plug in Your Phone cccceeeeeeeeees 3 Updating Your Phone 3 Startup Screens ceeeeee 3 Network Disconnected 4 Restarting Your Phone 4 Customizing Your Phone 5 Setting Your Options 5 Using the 480i Phone 7 Hard KEYS insoti irenda tes 7 Multiple Line and Call Appearances n 7 Idle State oi aa 8 SOPKCYS 0 eee eeeeeeeeeeteeteeeeeteeeeaee 9 Customized Softkeys 08 9 Connected State eee 14 Making Calls csccsesseeeeees 15 Dialing a Number Live
48. s the DeleteList softkey at the Directory List header To delete a line item from the Directory List select the line item you want to delete and press the Delete softkey 5 To cancel a delete function press the a or the amp Scroll keys 6 To add a new entry to the list press the Add New softkey at the Directory List header screen and perform step 7 or Press the Add New softkey at a line item and perform step 7 7 Enter a phone number name and line number and press the Save softkey after each field entry Note The 480i allows up to 200 directory entries 8 To edit an entry use the Change softkey A screen displays allowing you to edit the name phone number and line number as well as the public private setting 9IPon www voipon co uk sales voipon co uk 9 To dial a displayed entry from the Directory List pick up the handset press the 34 2 handsfree key or press the Dial softkey 10 To exit the Directory List press the Quit softkey Voicemail The Voicemail feature on the 480i IP phone allows you to use a line configured with a phone number for dialing out to connect to a voicemail server For each assigned Voicemail number there can be a minimum of 0 or a maximum of 1 Voicemail access phone number The Voicemail list displays a list of phone numbers assigned to the 480i that have registered voicemail accounts associated with them Note The Voicemail list does not d
49. situations such as during a conference call the line call appearance softkeys may overwrite some of the context dependent soft keys In this case instead of the Previous and Hext softkeys up or down icons A or will appear on the display By using the im and amp navigation keys you can access the same functionality as the Prewious and Hext softkeys 9IPon www voipon co uk sales voipon co uk Softkeys as Customized Speeddials You can set custom softkeys as speeddials on the 480i phone Speeddial softkeys can dial a star code for a feature on the system or a phone number or a set of digits A customized label displays inside the phone s display for each softkey If you press a custom softkey the phone goes off hook and dials the star code or the number set up for this softkey Softkeys as Customized Do not Disturb You can set a softkey to perform a Do not Disturb DND function If DND is set on a softkey the key switches DND ON and OFF If the phone shares a line with other phones only the phone that has DND configured is affected The second line on the screen of the IP phone shows when DND is configured When a call comes in on the line the caller hears a busy signal or recorded message depending on the server configuration Softkeys as Customized Busy Lamp Field BLF You can set a softkey to Busy Lamp Field BLF The BLF feature on the IP phones allows a specific extension to
50. such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions Customer agrees to not reverse engineer decompile disassemble or dis play Software furnished in object code form Customer shall not modify copy reproduce distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code with out the express written consent of the Seller and its Suppliers or dissemi nate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein Removal or modification of trademarks copyright notices logos etc or the use of Software on any Equipment other than that for which it is intended or any other material breach of this Agreement shall automatically terminate this license If this Agreement is terminated for breach Customer shall imme diately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event shall Seller or its supplier
51. system administrator Accessing XML Services Use the following procedure to access your customized XML services L P Phone UI 1 Press on the phone to display the Services menu Select Custom Features or select the name you specified for your XML services 2 Use the da and to scroll through the line items in a menu driven and directory Custom Features screen Message services display to the screen after selecting the Cus tom Features option For user input services follow the prompts as appropriate 3 To exit from the Customized Features screen press Exit 480i IP Phone User Guide 27 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Callers List The IP phone has a Callers List feature that store the name phone number and incremental calls for each call received by the phone You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List You can download the Callers List to your PC for viewing using the Aastra Web UI When you download the Callers List the phone stores the callerlist csv file to your computer in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Callers List in a spreadsheet application The file displays the name phone number and the line that the call came
52. t may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook and idle For more information refer to the Adjusting Volume section in the Aastra 480i Installation Guide provided with your phone Why is the light not coming on with a new Voice Mail Message Your phone system or service provider must provide Visual Message Waiting service for this function to work Check with your system administrator for more information Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the Aastra 480i Installation Guide for information What are services and how do I use them Services on the IP phone include e Customized features XML features e Callers List e Directory List e Voicemail See the section Services on page 27 more information about the options available under Services How do I find the IP address of my phone Instructions on where to find the IP address of your phone can be found in this guide in the section Finding Your Phone s IP Address on page 5 Tel 44 0 1245 808195 Fax 44 0 1245 6000 How do I change my User Password You can change the user password from the IP phone UI or the Aastra Web UI L 1P Phone UI 1 Press CAD on the phone to enter the Options List 2 Select User
53. the status of that line or call When the phone is taken off hook the phone will automatically select a line for you Line Call Line Call Appearance Appearance Behaviour Status Off Idle line or no call activity Light flashes Ringing quickly Light flashes Hold slowly When you have more than one call you can use the left and right navigation buttons and to scroll left and right to the different call information Icons lt q and gt will appear if there is call information either left right or both sides of the current information you are viewing The display will show what line the call information is referring to Li L2 L3 etc the Caller ID information name and number if available the call status Connected Ring Hold etc and the timer specific to that call 480i IP Phone User Guide 7 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Idle State The Idle State menu appears when your phone is not in use Your system administrator can set these softkeys using the configuration files or the administrative options in the Aastra Web UI For more information on idle state softkey configuration contact your system administrator The following image is of the Idle State screen with some example softkeys Tue Jan i 16 18am Joe Smith 1281 El Ext Pickur CallFwd ff Cal lReturn DHDOn CallFudOn Hore If more than 6 softkeys have been set up
54. the Park Call Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call Park a Call 1 While on a live call press the Park softkey 2 Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the C Goodbye gt key to complete parking For BroadWorks Server After you hear the greeting from the CallPark server enter the extension where you want to park the call For Sylnatro Server Enter the extension number where ou want to park the call followed y ng key For ININ Server Enter the extension number where ou want to park the call followed y nyn key If the call is parked successfully the response is either a greeting voice confirming that the call was parked or a hang up occurs The parked call party will get music on hold 3 If the call fails you can pick up the call using the next proce dure and press the Park soft key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup softkey If the call pick up is successful you are connected with the parked call Tel 44 0 1245 808195 Fax 44 0 1245 6000 Additional Features Star Codes All of the main call handling and e
55. to step 3 2 From the Services menu select Callers List 3 Use the da and to scroll through the line items in the Callers List to find the line items that have the amp icon with the receiver ON These are the missed calls to the phone 4 To clear a line item from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List 480i IP Phone User Guide 29 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Directory List The IP phones have a Directory List feature that allows you to store frequently used numbers on the phone You can also dial directly from a directory entry The Directory feature also includes a quick search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items The phone displays the first name with this letter Note The quick search feature in the Directory List works only when the Directory is first accessed You can view add change and delete entries to from the Directory List using the IP phone UI You can also directly dial a number from the Directory List You can download the Directory List to your PC via the Aastra Web UI The phone stores the directorylist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Directo
56. ur IP phone for the changes to take affect 7 Click on Operation gt Reset 8 In the Restart Phone field click _Restart to restart the IP phone and apply the ring tone 480i IP Phone User Guide 35 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone Use the folllowing procedures to configure stuttered dial tone on the IP phones Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the folllowing procedures to configure a call waiting tone on the IP phones O Aastra Web UI O Aastra Web UI 1 Click on Basic Settings gt Preferences gt General cc bee omn Sane mates ili i iaeaea F 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click to save your set tings 4 Click on Operation gt Reset 5 In the Restart Phone field click _Restart to restart the IP phone 36 480i IP Phone User Guide lPon www voipon co uk sales voipon co uk 1 Click on Basic Settings gt P
57. ure this feature e Using a static configuration e Using a programmable configuration configure soft keys Note The IP phone accepts both meth ods of configuration However to avoid redundancy Aastra Tele com recommends you configure either a static configuration or a programmable configuration The IP phones support the Park Pickup feature on the Asterisk BroadWorks Sylantro and ININ PBX servers 9IPon www voipon co uk sales voipon co uk Reference For more information about configuring park pickup on the 480i phone see Park Calls Pick Up Parked Calls on page 23 Softkeys as Customized Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific softkey You do this by setting the softkey to empty The soft keys are added in order from softkey1 to softkey20 after any hard coded keys have been added If a particular soft key is not defined it is ignored State Based Softtkeys You can configure a specific state to display when a softkey is being used Available states you can configure for each softkey include e idle The phone is not being used e connected The line currently being displayed is in an active call or the call is on hold e incoming The phone is ringing e outgoing The user is dialing a number or the far end is ring ing By default the softkeys display in the states of idle connected incoming and outgoing All stat
58. xpiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all telephone sets returned for watranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession www voipon co uk sales voipon co uk Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied
59. xtension management features for your system can be set up as speed dials on softkeys on your phone Contact your system administrator for more information If these have not been set up you can dial any star code commands on the 480i phone the same way you would on a regular telephone Services The services key on the 480i accesses enhanced features and services provided by third parties Using the Services key you can e Select customized XML features e Utilize a Caller List e Utilize a Directory e Utilize Voicemail These customized services are created by your system administrator XML services are created and provided by your application developer through the diverse web based language of XML Availability of these services depends on your phone system or service provider XML Services The Customized Features option on the Services menu allows you to select applications created by your system administrator such as weather and traffic reports contact information company info stock quotes or custom call scripts 9IPon www voipon co uk sales voipon co uk You can also change the title of this option from Customized Features to a title of your choosing via the Aastra Web UI at Operation gt Softkeys and XML gt Services using the parameter XML Application Title Reference For more information about XML services see Softkeys for Accessing XML Services on page 12 or contact your
60. y Ringing Flashing The equivalent on a line call appearance hard key is a fast flashing green light A call is on hold on your phone on this line call appearance softkey On Hold Flashing The equivalent on a line call appearance hard key is a slow flashing green light Depending on how the phone has been configured the maximum number of total line call 10 480i IP Phone User Guide IPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 6000 appearances that can be set up is 8 or 9 4 line call appearance as hard keys and 4 or 5 as softkeys If all line call appearances have been set up for the same number a total of 9 lines can be configured If all line call appearances have been set up between two different numbers a total of 8 lines can be configured This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available In active states such as ringing conference connected etc all softkeys disappear except softkeys that have been set up as line call appearances and any context dependent softkeys required for the active state such as the Dror softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions Note In some
61. y default turned ON 2 To disable the Microphone Mute field turn ON uncheck the check box 3 To disable the Auto Answer field turn OFF uncheck the check box 4 Click to save your changes 5 Click on Operation gt Reset 6 In the Restart Phone field click _Restart to restart the IP phone 480i IP Phone User Guide 17 Tel 44 0 1245 808195 Fax 44 0 1245 6000 Redial Press the C fedial_ button to automatically dial the most recently dialed number you were connected to that was dialed from the phone Note Your system administrator can set your redial key to speedial a specific number Contact your system administrator for more information Mute Press the O button to mute handset headset or handsfree The speaker light will flash slowly and the text Mute will appear on the screen You will still be able to hear the caller but they will not hear you To toggle mute on or off press RD Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call Receiving Calls When a call is ringing at your extension you will see the Inbound Call screen The line call appearance light will flash quickly for the incoming call Tue Jan Bl 16 18am Lh Ring 1202 Michelle LeBlanc Pickur 18 480i IP Phone User Guide www voipon co uk sales voipon co uk Answering an Incoming Call To answer the call e Fo

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