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PCoIP® Zero Client and Host Administrator Guide

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1. Show All Figure 4 45 Advanced Settings Table 4 46 OSD Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number TER1206003 Issue 5 219 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Auto Connect This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect Remember Username When enabled the username text box automatically populates with the last username entered Auto Launch If Only One When enabled
2. 140 Figure 4 22 MC Session Connection Type PCoIP Connection Manager Auto Logon 145 Figure 4 23 AWI Session Connection Type Direct from Client 22222 eee eee 149 Figure 4 24 AWI Session Connection Type Direct to Host 151 Figure 4 25 AWI Session Connection Type Direct to Host SLP Host Discovery 156 Figure 4 26 AWI Session Connection Type PColP Connection Manager 160 Figure 4 27 Enable Self Help Link Options 0c eee e cece ee 165 Figure 4 28 AWI Session Connection Type PColP Connection Manager Auto Logon 167 Figure 4 29 AWI Session Connection Type View Connection Server 173 Figure 4 30 Enable Self Help Link Options 0 0c cece cece e ee eeeee 178 Figure 4 31 AWI Session Connection Type View Connection Server Auto Logon 180 Figure 4 32 AWI Session Connection Type View Connection Server Kiosk 186 Figure 4 33 AWI Session Connection Type View Connection Server Imprivata OneSign 191 Figure 4 34 AWI Session Connection Type Connection Management Interface Host 197 Figure 4 35 AWI Session Connection Type Connection Management Interface Client 199 Figure 4 36 OSD Session Connection Type Direct to Host 203 Figure 4 37 Advanced Settings 02 2222 c cece eee cece cece cece cece cc ccc cece ccc oaran nann 203 Fi
3. cee cece eens 327 7 29 Configuring Password Parameters AWI OSD HU eee eee eee eee cee eee ee eens 330 7 29 1 OSD Password Settings ce cee cee cee cee ee cee cece eeeeeees 330 TER1206003 Issue 5 7 TERADICI PCoIP Zero Client and Host Administrator Guide 7 30 Configuring Reset Parameters AWI OSD 002 e eee eee 331 7 30 1 AWI Client Parameter Reset Settings 0 000 002 cee eee cee eee eee 331 7 30 2 AWI Host Parameter Reset Settings cece cee cee cee eee ee ee 332 7 30 3 OSD Parameter Reset Settings cece cece cee cee cece eee 333 7 31 Viewing Diagnostics AWI OSD cece cee cee cece ce cee cece cece 333 7 31 1 AWI Help for Event Log Settings cee cee eee eens 333 7 31 2 OSD Help for Event Log Settings cece cece ec ce cence ececceceesenceeeens 334 7 31 3 AWI Host Session Control Settings cece cee cee cee ee eens 334 7 314 AWI Client Session Control Settings e eee eens 334 7 31 5 AWI Host Session Statistics Settings 0 0 0002 cee eee eee 335 7 31 6 AWI Client Session Statistics Settings cece cece cece cee ceeceeeees 338 7 31 7 OSD Session Statistics Settings 20 cece cece ce cee eee eee eee 341 7 31 8 AWI Host Host CPU Settings ccc cece cece cee cee eee ee eee 342 7 31 9 AWI Client Audio Settings ce cee cee cee cece cece
4. Figure 2 12 AWI Menu Overview The GUI Reference in this help system contains full details about each page For information about how to configure or manage a device using these AWI pages please see the appropriate section in the GUI Reference PCoIP On Screen Display About the OSD The PCoIP On Screen Display OSD shown in the figure below is a graphical user interface GUI embedded within the client It displays when the client is powered on and a PCoIP session is not in progress The only exception to this is when the client is configured for a managed startup or auto reconnect TER1206003 Issue 5 47 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Options Ue TERADICI Release Candidate Figure 2 13 OSD Main Window An Options menu in the upper left hand corner lets users access various sub menus for configuring the client and viewing information about it A Connect button in the center of the window lets users connect the client to a virtual desktop or to a host card in a remote workstation 5 3 2 Connecting to a Session The OSD allows users to create a session between the client and a host card on a remote workstation or between the client and a virtual desktop by clicking the green Connect button in the center of the Connect window UU TERADICI Figure 2 14 OSD Connect Window TER1206003 Issue 5 48 Sm TERADICI PCoIP Zero Client and Host Administrator Gui
5. Connection Type IPCoIP Connection Manager Server URI Advanced Cancel Apply Figure 4 40 OSD Session Connection Type PCoIP Connection Manager TER1206003 Issue 5 210 pa TERADICI TERADICI PCoIP Zero Client Desktop Name to Select Remember Username 2 Auto Launch If Only One Desktop Use OSD Logo For Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show All Al PCoIP Zero Client and Host Administrator Guide Auto Connect Disabled p Cancel OK Figure 4 41 Advanced Settings Table 4 44 OSD Session Page Parameters Parameter Server URI Desktop Name to Select Auto Connect Remember Username TER1206003 Issue 5 Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g htip archdesktop mycompany com Enter the pool or desktop name used by the client when starting a session Note This setting is optional This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Device
6. Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following e Hostto Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PColP session 150 Banna T TERADICI PCoIP Zero Client and Host Administrator Guide Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 7 7 12 AWI Client Direct to Host Session Settings Select the Direct to Host session connection type from the Configuration gt Session page to configure the client to connect directly to a host Session Configure the connection to a device Session Connection Type Direct to Host HA DNS Name or IP Address 192 168 63 78 Hide Advanced Options Wake Host from Low Power State
7. 802 1x Network Authentication PCoIP zero clients support 802 1x network device authentication using EAP TLS certificates With 802 1x network authentication all network end devices must be authenticated before they are granted access to the network This is a typical method of device authentication for high security environments providing an additional layer of security beyond username and password credentials See Configuring 802 lx Network Device Authentication in the How To section for instructions on how to configure zero clients for this type of authentication Security Settings Checklist The table below provides a list of zero client security settings that are frequently used in high security deployments Your network administrator or your security advisor must determine whether these settings are appropriate for your own network environment The links in the Configuration Category column below take you to the Management Console page where you can configure the setting for a zero client profile For instructions on how to enable and configure a setting see MC Manage Profiles Page Note Many of these settings can also be configured through the AWI or OSD Zero Client MC Security Settings Table 3 2 PCoIP Zero Client Security Settings Checklist Configuration Setting Name Category Network Enable SNMP Configuration Discovery Enable SLP Discovery Configuration Session Session Connection Type PCoIP Connection Manager o
8. Note SLP host discovery requires the zero client and host PC to reside on the same subnet You also need to know the IP address and or MAC address of the host card so you can select it from the list of available hosts In addition the host card must be configured to accept any peer or to accept the specific MAC address of the zero client You can configure this from the host AWI Configuration gt Session gt Direct from Client page By default DHCP is enabled on the host card to allow your DHCP server to assign an IP address If your network does not support DHCP the card s default IP address will be 192 168 1 100 TER1206003 Issue 5 31 TERADICI PCoIP Zero Client and Host Administrator Guide 4 1 3 4 1 4 To connect to a host card using SLP host discovery 1 From the Options gt Configuration gt Session menu on the zero client s OSD select the Direct to Host SLP Host Discovery connection type and then click OK 2 Click the Connect button 3 When the Discovered Hosts screen appears with a list of available hosts select the desired one by its IP MAC address pair and then click OK 4 If prompted enter your user name and password and then click OK When connected successfully your display shows your desktop on the host and the zero client s session LED on the front panel turns green Installing the PCoIP Host Software Optionally you can also install the PCoIP host software package on the host PC or works
9. Set Properties Setin Device Profile Family propery Name Description This setting controls how the PColP device initiates and receives PCoIP sessions D ALL Session Connection Type lt Direct to Host When this property is true the Zero Client automatically reconnects with the last connected Host when a session is disconnected D ALL Enable Auto Reconnect True False This property configures the Host to accept any peer When set to true the Peer MAC Accept Any Peer True Address will be deleted and set to accept any Zero Client When this property is false the Zero Client will not display the peer lost overlay that normally appears whenever end to end network communications fail Enable Peer Loss Overlay True False This property controls the preparing Enable Preparing Desktop G True False desktop overlay that shows up when Overlay transitioning from the OSD into the session Enable Session Disconnect This property controls whether the hotkey Hotkey True False can be used to disconnect from the session The setting can be used to filter out some or all of the session disconnect reason dialogs Disconnect Dialog Display Mode These are the dialogs shown when a session ends for any reason other than a user initiated disconnect This property configures the timeout for the connection of an active session If the Session Lost Timeout s 5 60 timeout period elapses without t
10. lt _ Encrypted Figure 5 2 UDP encapsulated ESP Packet Format IPsec ESP Packet Format IPsec ESP encapsulation is the default packet format for direct connections that involve a Teral zero client and or Teral host card The IPsec ESP packet format is illustrated in the figure below This figure also shows the location of the PCoIP transport header in an IPsec ESP packet Orginal ESP ESP ESP Encrypted Figure 5 3 IPsec ESP Packet Format Syslog The syslog protocol is a standard for logging program messages to a database It is commonly used to monitor devices that do not have a large amount of storage capacity such as networking devices ESX servers zero clients and PCoIP host cards Using syslog for logging allows you to centralize the storage of log messages and to capture and maintain a longer history of log data It also provides a set of tools to filter and report on syslog data Syslog messages include a facility level from decimal 0 to 23 that indicates the application or operating system component that is generating the log message For example a facility level of 0 indicates a kernel message a facility level of 1 indicates a user level message and a facility level of 2 indicates a message from a mail system Processes and daemons that have not been explicitly assigned a facility may use any of the eight local use facilities 16 local use 0 to 23 local use 7 or they may u
11. Desktop Name to Select Auto Connect Disabled ng Auto Launch If Only One Desktop Use OSD Logo For Login Banner Enable Peer Loss Overlay o Enable Preparing Desktop Overlay Disconnect Message Filter Show All QK L _ Cancel Figure 4 43 Advanced Settings Table 4 45 OSD Session Page Parameters Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g htip archdesktop mycompany com User name Enter the username for the client This username will be sent to the specified connection server Password Enter the password for the client This password will be sent to the specified connection server Domain Enter the domain for the client This domain will be sent to the specified connection server Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional TER1206003 Issue 5 215 a TERADICH Parameter Auto Connect Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does no
12. TERADICI PCoIP Zero Client and Host Administrator Guide Maximum MTU Size Lets you configure the Maximum Transfer Unit packet size A smaller MTU may be needed for situations such as VPN tunneling because PCoIP packets cannot be fragmented Set the Maximum MTU Size to a value smaller than the network path MTU for the end to end connection between the host and client The Maximum MTU Size range is 600 to 1500 bytes for all firmware versions Note The default MTU is 1400 for sessions between PCoIP zero clients and PCoIP host cards The default MTU is 1300 for sessions with PCoIP software in the host or client such as VMware View Enable 802 1X Security Enable this field for each of your host cards and zero clients if your network uses 802 1x security to ensure that only authorized devices access the network If enabled configure the Authentication Identity and Client Certificate fields Authentication This field is set to TLS Transport Layer Security and is grayed out TLS is currently the only authentication protocol supported Identity Enter the identity string used to identify your device to the network Client Certificate Click Choose to select the client certificate you want to use for your 802 1x devices The list of certificates that appears includes the certificates uploaded from the Certificate Upload page that contain a private key The certificate you choose from the Network page is linked to the read only Client Cert
13. Note The above figure shows information for a client with four connected displays If your deployment uses two displays information for only two displays will appear on this page Table 4 125 AWI Host Attached Devices Page Information CC aaa Displays This section displays the model status mode resolution serial number vendor identification VID product identification PID and date of the display attached to each port Note This option is only available when the hostis in a PCoIP session 7 32 4 AWI Client Attached Devices Information The Attached Devices page lets you see information for the displays that are currently attached to the client TER1206003 Issue 5 351 Ee ning TERADICI PCoIP Zero Client and Host Administrator Guide Attached Devices Displays Port Model 1 BenQ EW2420 2 3 BenQ EW2420 4 USB Devices Device Parent Controller View presently connected monitors and USB devices Status Mode Resolution Serial VID PID Date Not in Session DVI 1920x1080 60 Hz V7B00284067 BNQ 7923 30 2011 Disconnected Not in Session DVI 1920x1080 60 Hz 93802607026 BNQ 7923 10 2011 Disconnected Model Status Device Class SubClass Protocol Serial VID PID Internal External Disconnected Unknown Potential Failures EDID read failure EDID override Cable error 1F00 Root 3 OHCI USB Optical Mouse Not in Session 00 00 00 046D COSA External 2001 Rootl OHCI USB Keyboard Not in Session
14. Note The display that is connected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the display that is requested for the Windows taskbar after you initiate the session e Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port e Port 3 Select to configure port 3 on the zero client as the primary port e Port 4 Select to configure port 4 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation e 90 counter clockwise The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s native resolution is used 7 23 2 OSD Dual display Display Topology Settings The Display Topology page lets users change the display topology for a PCoIP session You can access this page from the Options gt User Settings gt Display Topology menu on your client OSD To apply the display topology feature to a PCoIP session between a client and a VMware View virtual desktop you must have VMware View 4 5 or later To apply the disp
15. Verification Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Login Username Caching Use OSD Logo for Login Banner Prefer GSC IS TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enter the desktop name When the desktop pool list includes a pool with this name the client will immediately start a session with that pool Note This field is case insensitive Select the level of verification performed on the certificate presented by the OneSign appliance server e Noverification Connect to any appliance e Full verification Only connect to appliances with verified certificates Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to disp
16. You can display this page from the Configuration gt Initial Setup menu TER1206003 Issue 5 86 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide Initial Setup 1 1 Manual Configuration These settings must be configured before the device is used for the first time Step 1 Audio Enable HD Audio Note To enable audio please ensure that audio is also enabled on the Host Step 2 Network Enable DHCP M IP Address 192 fies ls FEE Subnet Mask fass 255 255 fo Gateway haz beg 53 R Primary DNS Server 282 fics l 50 Secondary DNS Server haz beg l F2 Step 3 Session Identify Host by IP address FQDN Host IP Address Raz fice les 29 Host MAC Address Joo Bo Joa Joo Es Jos Step 4 Apply Changes apply Cancel Figure 4 2 AWI Client Initial Setup Page Table 4 4 Audio Parameters Enable HD Audio Enables audio support on the host or client Table 4 5 Network Parameters Enable DHCP Enables DHCP as opposed to using manual IP address configuration IP Address Device s IP address Subnet Mask Device s subnet mask TER1206003 Issue 5 87 a TERADICI PCoIP Zero Client and Host Administrator Guide Device s gateway IP address Primary DNS Server Device s primary DNS IP address Secondary DNS Server Device s secondary DNS IP address Table 4 6 Session Parameters Identify Host By Specifies the host identify method Host IP Address Sp
17. Diagnostics gt PCoIP Processor menu PCoIP Processor Reset the PCoIP device view the time elapsed since boot Current Time 04 15 2013 15 06 12 Time Since Boot 4 Days 3 Hours 34 Minutes 28 Seconds Reset PCoIP Processor Reset Figure 4 134 AWI PCoIP Processor Page Table 4 121 AWI PCoIP Processor Page Parameters ees Current Time The current time This feature requires that NTP be enabled and configured Time Since Boot View the uptime of the device s PCoIP processor since the last boot Uptime Reset PCoIP Processor Click this button to reset the device 7 31 120SD PCoIP Processor Settings The PCoIP Processor page lets you view the uptime of the device s PCoIP processor since the last boot You can access this page from the Options gt Diagnostics gt PCoIP Processor menu TER1206003 Issue 5 345 TERADICI PCoIP Zero Client and Host Administrator Guide Diagnostics Event Log Session Statistics PColP Processor View the time since boot Uptime 5 Days 2 Hours 55 Minutes 30 Seconds Figure 4 135 OSD PCoIP Processor Page 7 31 130SD Ping Settings The Ping page lets you ping a device to see if it is reachable across the IP network This may help you determine if a host is reachable Because firmware releases 3 2 0 and later force the do not fragment flag in the ping command you can also use this feature to determine the maximum MTU size You ca
18. Displays if the image settings being used are configured within the client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device The minimum and maximum quality setting is taken from the Image page for the device 340 TERADICI PCoIP Zero Client and Host Administrator Guide Image Quality This setting is taken from the Image Quality Preference field on the Preference Image page The value determines if the image is set to a smoother versus a sharper image Build to Lossless Options that may appear in this field include the following Enabled The Disable Build to Lossless field on the Image page is unchecked Disabled The Disable Build to Lossless field is checked Reset Statistics Click this button to reset the statistic information on this page Note The Reset Statistics button also resets the statistics reported in the Home page Display The port number for the display Maximum Rate This column shows the refresh rate of the attached display If the Maximum Rate field on the Image page is set to 0 i e there is no limit the maximum rate is taken from the monitor s refresh rate If the Maximum Rate field on the Image page is set to a value greater than O the refresh rate shows as User Defined Output Process Rate The frame rate currently being sent from the image engine on the host to the client Image Quality Shows the current lossle
19. Enabling this feature allows the host to resolve black screen issues with certain Linux GPU driver timing expectations When enabled display output on Port 1 is cloned on Port 2 so that both displays show the same content Note If you are connecting a TERA2321 zero client to a host workstation that does not have the PCoIP host software installed and the host driver function enabled and you are using monitor emulation on the host card you may experience black screens on the cloned displays To remedy the problem you can either install and enable the host software or you can disable monitor emulation on the video port for the secondary display only When enabled devices can be configured to override the preferred native resolution of a display on a given port Note If you enable this property the preferred override resolution settings on all ports must be set When enabled this property allows you to select a preferred override resolution for the display attached to the specified port If the display does not support the resolution you select from the drop down list the display s native resolution will be used Note The Enable Preferred Resolution Override property must be enabled and set to True when this feature is configured Note Setting a dual link only resolution on a device with a single link display attached to this port will cause the profile application to fail When enabled this property allows you to select a p
20. Host Wake MAC Address foo 50 fo4 foo fes a1 Enable Auto Reconnect P make 0n LAN Enabled Peer Address lt Enable Peer Loss Overlay T Enable Preparing Desktop r Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption gt Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All z Enable DSCP P Enable Transport Congestion Notification Apply Cancel Figure 4 24 AWI Session Connection Type Direct to Host Table 4 32 AWI Session Page Parameters DNS Name or Enter the IP address or DNS name for the host IP Address TER1206003 Issue 5 151 Pafs TERADICI Parameters Wake Host from Low Power State Host Wake MAC Address Host Wake IP Address Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Select whether to use the host s MAC address or IP address when configuring the Wake On LAN feature for a client This feature wakes up the host when the user presses the client s remote PC button or clicks the Connect button on the Connect window e Wake On LAN Enabled Peer Address When selected enables the wake up feature and displays the Host Wake MAC Address field so you can enter the host s MAC address Use this opt
21. LED Light Emitting Diode MAC Media Access Control A unique hardware identifier Mbps Megabits per second MC Management Console MIB Management Information Base Used by SNMP MTU Maximum Transmission Unit NAT Network Address Translation A technology for modifying IP address and often TCP UDP port information while in transit across a traffic routing device NAT is typically used to hide an entire IP address space consisting of private IP addresses behind a single IP address in a public address space For example a NAT device can allow multiple hosts on a private network to access the Internet using a single public IP address NTP Network Time Protocol OHCI Open Host Controller Interface TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide OS Operating System OSD On Screen Display The interface presented by a zero client The OSD displays connection dialogs as well as local configuration options that are accessible to both users and administrators If desired administrators can lock down or hide the configuration options from users PC Personal Computer PCI Peripheral Component Interconnect PCLe Peripheral Component Interconnect Express PCoIP Personal Computer over Internet Protocol PCoIP Host The host side of a PCoIP system PCoIP Zero Client The client portal side of a PCoIP system Also known as a PCoIP portal PC over IP Personal Computer
22. Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 177 am TERADICH Parameter Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services Code Point DSCP fiel
23. Port Leave blank for default Certificate Check Mode warn before connecting to untrusted servers Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Auto Connect Disabled lt Connection Server Cache Mode Last servers used x Clear cache entries Auto Launch If Only One Desktop M Use OSD Logo For Login Banner 7 Enable Peer Loss Overlay D Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter 5how ALL z Custom Session SNI Enable DSCP P Enable Transport Congestion Notification K Apply Cancel Figure 4 31 AWI Session Connection Type View Connection Server Auto Logon Table 4 37 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Logon Username Enter the username for the client This username will be sent to the specified connection server Logon Password Enter the password for the client This password will be sent to the specified connection server TER1206003 Issue 5 180 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Logon Domain Name Desktop Name to Sele
24. Table 4 7 MC Network Configuration Parameters Parameter Enable DHCP Maximum MTU Size Enable SNMP TER1206003 Issue 5 When enabled the device contacts a DHCP server to be assigned an IP address subnet mask gateway IP address and DNS servers and also requests a domain name option 15 host name option 12 and client fully qualified domain name FQDN When disabled you must set these parameters manually Note For MC discovery the device also requests vendor class options 60 43 Note This property requires a device restart after being changed Lets you configure the Maximum Transfer Unit packet size A smaller MTU may be needed for situations such as VPN tunneling because PColP packets cannot be fragmented Set the Maximum MTU Size to a value smaller than the network path MTU for the end to end connection between the host and client The Maximum MTU Size range is 600 to 1500 bytes for all firmware versions Note The default MTU is 1400 for sessions between PCoIP zero clients and PCoIP host cards The default MTU is 1300 for sessions with PCoIP software in the host or client such as VMware View When enabled the device enables the PCoIP SNMP agent to respond to SNMP requests Disabling the SNMP agent prevents it from responding to SNMP requests and from generating traps It also ensures that the PCoIP SNMP MIB cannot be accessed 89 a TERADICI PCoIP Zero Client and Host Administrator Guide
25. The AWI has five main menus that link to the various configuration and status pages e Configuration The pages under this menu let you configure the various aspects for the device such as network settings language session parameters etc e Permissions The pages under this menu let you set up the permissions for the USB audio and power on the client and for the USB and audio on the host e Diagnostics The pages under this menu help you troubleshoot the device e Info The pages listed this menu let you view firmware information and the devices currently attached to the device e Upload The pages under this menu let you upload a new firmware version an OSD logo and your certificates to the device TER1206003 Issue 5 46 Sa TERADICI PCoIP Zero Client and Host Administrator Guide 5 3 5 3 1 The following figure shows the menus and pages available in the AWI Note The pages only available from the client are marked with a C and the pages only available from the host are marked with an H Initial Setup Home Page Configuration Diagnostics Ka Initial Setup USB Event Log C em Amo Pe C O SCEP C Host CPU H Nae asi aq H Host Only Lapa Audio GC H Only available for dder host cards still using monitor emulation Gang SNMP saa es e Image C Monitor Emulation HT Host Driver Function H Time Password Reset Parameters
26. The display that is connected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the display that is requested for the Windows taskbar after you initiate the session s Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation 90 counter clockwise TER1206003 Issue 5 296 TERADICI PCoIP Zero Client and Host Administrator Guide Resolution The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s native resolution is used Quad Display Zero Client Enable Configuration Enable to configure a device that supports four displays per PCoIP chipset Display Layout Select the layout for the displays A B C and D This setting should reflect the physical layout of the displays on the desk Horizontal Select to arrange displays horizontally as indicated in the diagram Vertical Select to arrange displays vertically as indicated in the diagram Box Select to arrange displays in a box form
27. The total number of bytes sent in the current last session Bytes Received The total number of bytes received in the current last session Round Trip Latency The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms Bandwidth Statistics Transmit Bandwidth The minimum average and maximum traffic transmitted by the Tera processor The active bandwidth limit is the maximum amount of network traffic the Tera processor may currently generate The value is derived from the configured bandwidth parameters and the current or last network congestion levels Receive Bandwidth The minimum average and maximum traffic received by the Tera processor Pipeline Processing How much image data is currently being processed by the image Rate engine in megapixels per second Endpoint Image Settings Displays if the image settings being used are configured within the In Use client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device Initial Image Quality The minimum and maximum quality setting is taken from the Image page for the device The active setting is what s currently being used in the session and only appears on the host Image Quality This setting is taken from the Image Quality Preference field on the Preference Image page The value determines if the image is set to a smoother versus a sharper image Buil
28. at the Zero Client This property provides functionality similar to the Enable Monitor True False Emulation on Adeo Port 1 property h affects DDC queries for the video port 2 connector This property provides functionality similar to the Enable Monitor Emulation on Video Port 1 property K affects DDC queries for the True False video port 3 connector This property only affects Quad Display Host cards This property provides functionality similar to the Enable Monitor Emulation on Adeo Port 1 property k affects DDC queries for the o True e False wideo port 4 connector This property only affects Quad Display Host cards This property enables lengthier hotplug de assert assert profiles on Enable Host Hot Plug Delay True False the host Enabling this feature allows the host to resolve black screen issues with certain Linux GPU driver timing expectations This property sets the display cloning mode When this property is Enable Display Cloning Disabled enabled display output on Port 1 is cloned on to Port 2 This Figure 4 66 MC Monitor Emulation Page Table 4 62 MC Monitor Parameters Enable Monitor Emulation on Video Port 1 TER1206003 Issue 5 When enabled the host responds to all Display Data Channel DDC queries regardless of whether a PCoIP session is active Ifa session is not active the host provides emulated DDC data If a session is active the host provides actual DDC data gath
29. display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure whether the proximity card reader beeps when a valid card is tapped on the reader in OneSign mode e Use Existing Setting Uses the existing setting affects only devices runing firmware 4 1 0 or greater e Disabled Disables the feature e Enabled Enables the feature Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility e TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 193 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Te
30. is i i SOOOO O Enable SLAAC IT Enable Manual Address IT Apply Cancel Figure 4 89 AWI IPv6 Page Note When you make a change to one of the settings on this page you must reboot your device for the change to take effect Table 4 85 AWI IPv6 Page Parameters Enable DHCPv6 Enable this field to set up Dynamic Host Configuration Protocol version 6 DHCPv 6 for your device DHCPv6 Addresses When DHCPv6 is enabled and the device is rebooted the server automatically populates these fields with addresses for the device Primary DNS The device s primary DNS IP address If DHCPV6 is enabled this field is automatically populated by the DHCPv6 server TER1206003 Issue 5 288 Pasil TERADICI PCoIP Zero Client and Host Administrator Guide Secondary DNS FQDN Enable SLAAC SLAAC Addresses The device s secondary DNS IP address If DHCPV6 is enabled this field is automatically populated by the DHCPv6 server The domain name used e g domain local for the host or client If DHCPV6 is enabled this field is automatically populated by the DHCPV6 server The fully qualified domain name for the host or client If DHCPv 6 is enabled this field is automatically populated by the DHCPv6 server Enable this field to set up Stateless Address Auto configuration SLAAC for your devices When SLAAC is enabled and the device is rebooted these fields are automatically pop
31. lt Figure 4 72 MC Audio Permissions Table 4 68 MC Audio Permissions Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate Note This property requires a device restart after being changed Enable Audio Line This property determines the input mode the audio system advertises to the In host operating system When enabled the line in connector found on the client is used as a standard line in input When disabled the line in connector found on the client is used as a microphone input TER1206003 Issue 5 265 Banna T TERADICI PCoIP Zero Client and Host Administrator Guide Enable Microsoft Enable this option for Windows Vista 64 bit and Windows 7 64 bit version Windows Vista 64 operation systems bit Mode Warning Do NOT use this mode with Windows XP 64 or 32 bit operating systems You do not have to enable the 64 bit mode for Linux 64 bit operating systems Linux kernels should be compiled with the latest PCoIP audio CODEC support Note This property requires a device restart after being changed 7 16 2 AWI Tera1 Host Audio Permissions You can configure the audio permissions from the Initial Setup page when you start your first session For subsequent sessions use the Audio page accessed from the Permissions gt Aud
32. on Video Port 1 Enable Monitor Emulation on Video Port 2 V Iv Enable Monitor Emulation r on Video Port 3 r r Enable Monitor Emulation on Video Port 4 Enable Host Hot Plug Delay Apply Cancel Figure 4 68 AWI Tera2 Host Monitor Emulation Page TER1206003 Issue 5 259 FS T TERADICI 7 14 7 14 1 PCoIP Zero Client and Host Administrator Guide Table 4 64 AWI Tera2 Host Monitor Parameters Enable Monitor Emulation on Video Port 1 Enable Monitor Emulation on Video Port 2 Enable Monitor Emulation on Video Port 3 Enable Monitor Emulation on Video Port 4 Enable Host Hot Plug Delay When enabled the host responds to all Display Data Channel DDC queries regardless of whether a PCoIP session is active Ifa session is not active the host provides emulated DDC data If a session is active the host provides actual DDC data gathered from the monitor connected to the client s port 1 connector When disabled the host only responds to Display Data Channel DDC queries when a PCoIP session is active Note Enabling this field can help resolve problems where video is not present at the client This field affects DDC queries for the port 2 connector and provides functionality similar to that for the port 1 connector This field affects DDC queries for the port 3 connector and provides functionality similar to that for the port 1 connector This field affects DDC queries for t
33. users are automatically connected to their desktop Desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops Use OSD Logo for Login When enabled the OSD logo banner appears at the top of login Banner screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page Prefer GSC IS When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions Enable Peer Loss When enabled the Network Connection Lost overlay appears on Overlay the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC Enable Preparing When enabled the Preparing Desktop overlay appears on the Desktop Overlay display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear T
34. 00 00 00 046D C31C External Hide Legend Legend Displays Status potential failures Description Connected EDID read failure EDID override The display is connected and the EDID has been bridged host client Not in Session EDID read failure EDID override The display is connected but we are not in session client we are still asserting hotplug and No display or cable has been detected emulating the following displays host On startup on the host we have not received an EDID request which determines the mode type or have not extracted a set of timing which tells us definitively that we have a cable attached Description There was a failure during our DDC channel read of the display EDID Using a Teradici default EDID Even though we have not detected a display we are asserting hotplug and emulating that a Teradici default EDID is attached A duallink conversion cable has been detected on an incorrect port Duallink conversion cables must be connected to the correct pair of DVI ports The primary connector labeled 1 of a conversion cable must be connected to either port 1 or 2 for duallink operation The secondary connector labeled 2 on the duallink conversion cable must be plugged into the correct companion port ie primary port 1 secondary port 3 primary port 2 secondary port 4 Figure 4 140 AWI Client Attached Devices Page Table 4 126 AWI Client Attached Devices Page Information Ci E
35. 1 0 0 Bootloader Build ID rc tera r4 0 13010 Bootloader Build Date Aug 3 2012 19 37 38 Configuration Permissions PCoIP Host Card Diagnostics Info Upload Figure 4 146 Processor Family Information on AWI Version Page You can also display the processor family name for a zero client on the OSD Version page for the device TER1206003 Issue 5 360 Pm T TERADICI PCoIP Zero Client and Host Administrator Guide 8 2 8 2 1 Information Version View the hardware and firmware version information MAC Address 00 80 64 A3 12 6B Unique Identifier A3126B Serial Number 5WRDLI00001 Firmware Part Number FW023004 Hardware Version 770591 02L Firmware Version 4 0 2 Firmware Build ID rc tera r4 O 2 13079 Firmware Build Date Aug 22 2012 11 37 15 PColP Processor Family Tera2 oRersor TU Bootloader Version 1 0 0 Bootloader Build ID rc tera r4 0 13010 Bootloader Build Date Aug 3 2012 19 37 38 Figure 4 147 Processor Family Information on OSD Version Page Configuring a Host Card PCoIP host cards are small add in cards that can be integrated into tower PCs rack mount PCs PC blades and server blades The card s TERA series processor performs advanced display compression algorithms to encode a user s full desktop environment This information is then communicated in real time over an IP network to the user s PCoIP zero client Installing the Host Card Note The hos
36. 1 Installing the Touch Screen to the Zero Client 1 Plug in the touch screen s USB cable to the zero client s USB port 2 Attach the monitor cable from the touch screen to any port on the zero client Note You cannot attach multiple touch screens to the zero client but you can attach a non touch screen monitor to the zero client in addition to the touch screen as long as the touch screen is attached to the port on the zero client that is configured as the primary port 3 Plug in the power 4 Disconnect the zero client session This initiates the calibration on the touch screen Note Once the touch screen is calibrated the co ordinates are saved in flash memory You can manually recalibrate the screen as required through the OSD Touch Screen page 5 Follow the touch screen prompts You can test the calibration with your finger the cursor should move with your finger If the screen is not properly calibrated the system automatically restarts the calibration program 8 7 2 Setting up the Touch Screen as a Bridged Device Note This procedure is optional and only necessary if you want the touch screen to be set up as a bridged device While a session is active a user may want the touch screen to be controlled by a driver running on the host To set this up the touch screen must be added to the list of bridge devices 1 Follow the steps in the previous procedure to install the touch screen to your zero client 2 Log into the
37. 5 When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 142 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because y
38. 5 146 am TERADICH Parameter PCM Server Cache Entry 1 to 25 Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a PC OIP Connection Server IP address or FQDN to which a user is allowed to connect e f Last servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server from a read only list in the Server drop down menu When enabled users are automatically connected to their desktop after user credentials are entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through
39. Access Page Parameters 0c cccccccccccccccceececeeeeeeeeeeeeeeeeenenes 99 Table 4 13 OSD Access Page Parameters 0 2 c cece cece cece ccccccccecceceeceeeees 100 Table 4 14 MC Discovery Configuration Parameters 0 ccceceeeececccceeccccceeeeees 102 Table 4 15 AWI Discovery Page Parameters 103 Table 4 16 OSD Discovery Page Parameter aaa 104 Table 4 17 AWI SNMP Page Parameter aaa 105 Table 4 18 Direct Session Connections a 106 Table 4 19 PColP Connection Manager Connections e a 106 Table 4 20 VMware View Connections aa 107 Table 4 21 Connection Management Interface Connections 22 a 108 Table 4 22 MC Session Configuration Parameters 109 Table 4 23 MC Session Configuration Parameters ccc cee cece ee eee cece ee eeeeeee 112 Table 4 24 MC Session Configuration Parameters 116 Table 4 25 MC Session Configuration Parameters 000 ccc cceeeee cece cece ee eeeeees 122 Table 4 26 MC Session Configuration Parameters cee eee e cece ee eeeeeeeeeees 127 Table 4 27 MC Session Configuration Parameters 000a000000000000000000000000000000nn 131 Table 4 28 MC Session Configuration Parameters 0 0 2 ccccececeecccccccceececccceees 136 TER1206003 Issue 5 16 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 29 MC Session Configuration Parameters 000000 c cece eee e cece eee 140 T
40. At the command prompt enter the following command to create an RSA private key file C OpenSSL Win32 bin openssl exe rsa in lt client_cerf gt pem out lt client_cert gt _ rsa pem where lt client_cert gt is the name of the pem certificate file you created in the previous step 6 In Notepad a Open both the original pem file and the RSA pem file you just created The RSA pem file contains only an RSA private key Because the zero client certificate requires its private key in RSA format you need to replace its private key with this RSA private key b Copy the entire contents of the RSA pem file everything from BEGIN RSA PRIVATE KEY to END RSA PRIVATE KEY and paste it into the original pem file replacing its private key with this RSA private key In other words make sure that all the text from BEGIN PRIVATE KEY to END PRIVATE KEY including the dashes in the original pem file is replaced with the contents of BEGIN RSA PRIVATE KEY to END RSA PRIVATE KEY including the dashes from the RSA pem file c Save the original pem file and close it The certificate is now ready to be uploaded to the zero client Import the Client Certificate into the Client User Account Log in to the Windows 2008 server Click Start gt Administrative Tools gt Active Directory Users and Computers From the View menu select Advanced Features Navigate to the user you creat
41. Authorized U nauthorized Devices Parameters Device Class Sub Class TER1206003 Issue 5 When adding a new USB authorization or unauthorization entry select one of the following e Class The USB device is authorized by its device class sub class and protocol information ID The USB device is authorized by its vendor ID and product ID information This field is enabled when Class is selected Select a supported device class from the drop down menu or select Any to authorize or unauthorize disable any device class This field is enabled when Class is selected Select a supported device sub class from the drop down menu or select Any to authorize or unauthorize disable any sub class Note If Any is selected as the device class this will be the only selection available This field is enabled when Class is selected Select a supported protocol from the drop down menu or select Any Note If Any is selected as the device class or sub class this will be the only selection available 316 TERADICI PCoIP Zero Client and Host Administrator Guide Vendor ID This field is enabled when ID is selected Enter the vendor ID of the authorized or unauthorized device The valid range is hexadecimal O FFFF Protocol ID This field is enabled when ID is selected Enter the product ID of the authorized or unauthorized device The valid range is hexadecimal O FFFF When you add a new USB bridged entry the follo
42. Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Auto Connect Disabled x Connection Server Cache Mode Tast servers used lt Clear cache entries Enable Self Help Link GA Auto Launch If Only One Desktop Q Login Username Caching lt Use OSD Logo For Login Banner Ki Prefer GSC IS Enable Peer Loss Overlay D Enable Preparing Desktop r Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption x Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All 7 Custom Session SNI Enable DSCP P Enable Transport Congestion Notification g Apply Cancel Figure 4 29 AWI Session Connection Type View Connection Server Table 4 36 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional TER1206003 Issue 5 173 a TERADICI Parameter Port Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Auto Connect Connection Server Cache Mode TER1206003 Issue 5 PCoIP Zero Client and Host Administrator
43. Desktop Name to Select lO OneSign Appliance Verification No verification Connect to any appliance l Certificate Check Mode uarn before connecting to untrusted servers 7 Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Login Username Caching M Use OSD Logo For Login Banner IT Prefer GSC IS M Vv Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey R CTRL ALT F12 Pre session Reader Beep Enabled gt Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption lt Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All lt Custom Session SNI Enable DSCP P Enable Transport Congestion Notification Apply Cancel Figure 4 33 AWI Session Connection Type View Connection Server Imprivata OneSign Table 4 39 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Bootstrap URL Enter the bootstrap URL used to find an initial OneSign server in a OneSign authentication deployment Onesign Desktop Name Select whether the Desktop Name to Select property is used in Mode OneSign Mode e Ignore s Use If Set TER1206003 Issue 5 191 a TERADICI Parameter Desktop Name to Select Onesign Appliance
44. Display Suspend Timeout Configure the number of seconds to wait after a period of inactivity i e no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 9999 or use 0 to disable the feature Note This timeout only applies when the device is notin session Configure the number of seconds to wait after a period of inactivity i e no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 14400 seconds or use 0 to disable the feature Note This timeout only applies when the device is in session 7 17 6 OSD Tera1 Power Settings The setting on this page lets you configure the monitor screen saver timeout for the client You can display this page from the Options gt Configuration gt Power menu TER1206003 Issue 5 275 n TERADICI PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 Label Discovery Session Language Power Display Access Reset Change the power settings OSD Screen Saver Timeout 300 Seconds 0 disabled OK Cancel Figure 4 81 OSD Power Page Table 4 77 OSD Power Parameters OSD Screen Saver Configure the number of seconds to wait after a period of inactivity Timeout i e no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are
45. Displays USB Devices TER1206003 Issue 5 This section displays the model status mode resolution serial number vendor identification VID product identification PID and date ofthe display attached to each port Note This option is only available when the host is in a PCoIP session This section displays the port mode model status device class sub class protocol vendor identification VID and product identification PID of the USB device attached to the client 352 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Cs E USB Device Status Status options include Not Connected No device is connected Not in Session The device is detected outside of a PCoIP session Not Initialized The device is detected in a PCoIP session but the host controller has not initialized the device Failed Authorization The device is detected in a PCoIP session butis not authorized For more information about USB see AWI Client USB Permissions Locally Connected The device is detected and authorized but locally terminated in a PCoIP session for example a local cursor Connected The device is detected and authorized in a PCoIP session 7 33 Configuring User Settings OSD 7 33 1 OSD Certificate Checking Settings The Certificate page lets users select how the client behaves if it cannot verify a secure connection to the server You can access this page from the Options gt
46. Enable right click on Select this checkbox to let users generate a right click when they hold touch the screen and hold it for a few seconds If disabled right click ing is not supported Right click delay Slide the pointer to the position between Long and Short to determ ine how long the users must touch and hold the screen to generate a right click Touch screen cal When you first connect the touch screen to the zero client the ibration calibration program starts At the touch screen touch each of the three targets as they appear To test the calibration run your finger along the monitor and ensure that the cursor follows it If itis not successful the calibration program automatically restarts Once calibrated the coordinates are stored in flash To manually start the calibration program from the OSD Touch Screen page click Start Follow the onscreen prompts TER1206003 Issue 5 358 Ni TERADICI PCoIP Zero Client and Host Administrator Guide 8 How To Topics 8 1 Displaying Processor Information The Processor field on the AWI Home page for a host or client displays the name of the device s processor or chipset Log Out PCoIP Zero Client Configuration Permissions Diagnostics Info Upload PCoIP Zero Client PCoIP device status and statistics for the current session Processor TERA2140 Revision 1 0 512 MB Time Sift Suute36 6 Hours 37 Minutes 53 Seco
47. For detailed instructions on how to install the certificate see Knowledge Base support topic 15134 529 on the Teradici support site The following browsers have been tested with this release e Firefox version 3 or later e Internet Explorer 7 0 and 8 0 Logging into the AWI To log into the Administrator Web Interface web page for a host or client 1 From an Internet browser enter the IP address of the host or client The IP address may be a static or dynamic address depending on how the IP addresses are determined within your IP network e Static IP Address The IP address is hard coded and must be known e Dynamic IP Address The IP address is dynamically assigned by the Dynamic Host Configuration Protocol DHCP server You can get it from the DHCP server 2 From the Log In page enter the administrative password The default value is blank Gie H TER1206003 Issue 5 40 ba TERADICI PCoIP Zero Client and Host Administrator Guide Log In Please enter the administrative password to access this device Password Idle Timeout Never x Log In Figure 2 8 AWI Log In Page 3 To change idle timeout the time after which the device is automatically logged off select an option from the Idle Timeout drop down menu 4 Click Log In Note Some networks using DHCP may be able to access the AWI using the PCoIP device name Note Some PCoIP devices have password protection disabled and do not require a pas
48. IP address and DNS servers and also requests a domain name option 15 host name option 12 and client fully qualified domain name FQDN When disabled you must set these parameters manually The device s IP address If DHCP is disabled you must set this field to a valid IP address If DHCP is enabled you cannot edit this field The device s subnet mask If DHCP is disabled you must set this field to a valid subnet mask If DHCP is enabled you cannot edit this field Warning It is possible to configure an illegal IP address subnet mask combination e g invalid mask that leaves the device unreachable Take care when setting the subnet mask The device s gateway IP address If DHCP is disabled this field is required If DHCP is enabled you cannot edit this field 91 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Primary DNS Server The device s primary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address Secondary DNS Server The device s secondary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address Domain Name The domain named of the host or client e g domain local This field is optional FQDN The fully q
49. Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 23 OSD Direct to Host SLP Host Discovery Session Settings Select the Direct to Host SLP Host Discovery session connection type from the Options gt Configuration gt Session page to configure a client to connect directly to a host and to use Service Location Protocol SLP to discover the host automatically Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type Direct to Host SLP Host Discovery Note this connection type will enable SLP discovery on this Zero Client Advanced Apply Cancel Figure 4 38 OSD Session Connection Type Direct to Host SLP Host Discovery TER1206003 Issue 5 207 n TERADICI PCoIP Zero Client and Host Administrator Guide Advanced Settings Enable Auto Reconnect Gj Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show All z OK Cancel Figure 4 39 Advanced Settings Table 4 43 OSD Session Page Parameters Parameters Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 When enabled lets the client a
50. Kbps The PColP processor only uses the required bandwidth up to the Device Bandwidth Limit maximum and dynamically adjusts the bandwidth in response to network congestion Setting this field to 0 configures the PCoIP processor to use the maximum rate available in the network at any time We recommend setting this field to the limit of the network connected to the client and host Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps Enter the temporary limit on the network bandwidth during periods of congestion When the host or client detects packet loss the device bandwidth is rapidly reduced to this value and then more slowly reduced below it This allows for a more even distribution of bandwidth between users sharing a congested network link Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 240 Bann T TERADICI Parameter Device Bandwidth Floor PCoIP Zero Client and Host Administrator Guide Enter the minimum bandwidth when congestion is present and bandwidth is required This allows you to optimize performance for a network with understood congestion or packet loss If the bandwidth is not required the bandwidth used drops below the floor When configuring hosts this setting defines the minimum b
51. Logon Username Auto Logon Password Auto Logon Domain Desktop Name to Select Server Port TER1206003 Issue 5 Enter the IP address or the fully qualified domain name FQDN of the PCoIP Connection Manager Enter the username for the client This username will be sent to the specified connection server Enter the password for the client This password will be sent to the specified connection server Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number 145 TERADICI PCoIP Zero Client and Host Administrator Guide Certification Check Select the level of verification performed on the certificate presented Mode by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed Allow the unverifiable connection Not Secure Configure the client to allow all connections Ce
52. Message Filter field added Lets you control the message that appears when a session disconnects New hotkey to reset zero client to factory default configuration New Session Connection Type field New Pipeline Processing Rate field 2 7 What s New in Firmware 3 4 1 The Teradici firmware 3 4 1 release provides the following enhancement Support for Net cards TER1206003 Issue 5 27 TERADICI PCoIP Zero Client and Host Administrator Guide 2 8 What s New in Firmware 3 4 0 The Teradici firmware 3 4 0 release provides the following features and enhancements e New banner at the top of the Administrative Web Interface page e RDP is no longer supported e Diagnostic enhancements e Syslog support e Additional log reporting for specific categories of messages such as audio USB video e Reset Host CPU button from Host CPU page removed e New OSD page in the User Settings window called Touch Screen Lets users configure and calibrate Elo TouchSystems touch screen displays with IntelliTouch surface acoustic wave and AccuTouch five wire resistive touch screen technologies TER1206003 Issue 5 28 FS a TERADICI PCoIP Zero Client and Host Administrator Guide 3 1 3 1 1 Zero Clients Configuring a Zero Client PCoIP zero clients are secure client endpoints that allow users to connect to a virtual desktop or remote host workstation over a local or wide area IP network Setting up the Zero Client For detailed instru
53. N etwork IPv6 Label Discovery Session Language OSD Display Reset Configure the device identification PCoIP Device Name Note When DHCP is enabled the PCoIP Device Name is sent to the DHCP server as the requested hostname PCoIP Device Description Generic Tag Unlock Cancel Figure 4 7 OSD Label Page TER1206003 Issue 5 97 Panna T TERADICI 7 4 7 4 1 7 4 2 PCoIP Zero Client and Host Administrator Guide Table 4 11 OSD Label Page Parameters PCoIP Device Name Lets you give the host or client a logical name The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the device s MAC address This field is the name the host or client registers with the DNS server if DHCP is enabled and the system is configured to support registering the hostname with the DNS server It s important to ensure that the PCoIP Device Name is unique for each endpoint in the network and follows these naming conventions e The first and last character must be a letter A Z or a z or a digit 0 9 e The remaining characters must be letters digits or hyphens e The length must be 63 characters or fewer PCoIP Device A description of the device or other information such as the location Description of the device s endpoint Note The firmware does not use this field It is provided for administrator use only Generic Tag Generic tag information about the device Note T
54. PCoIP host software is installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 If you are using VMware View as a broker View Agent must also be installed on the host PC or workstation e The Host Driver Function is enabled on the host card TER1206003 Issue 5 62 TERADICI PCoIP Zero Client and Host Administrator Guide 6 2 2 6 3 6 3 1 e Your network resources meet bandwidth QoS latency jitter and packet loss requirements For more information about designing PCoIP network architecture see the PC over IP Protocol Virtual Desktop Network Design Checklist TER1105004 PCoIP Client View Virtual Desktop Connections Before connecting a zero client toa VMware View virtual desktop please ensure that the following prerequisites are in place e The VMware View installation which includes the VMware View Manager and VMware View Agent are version 4 0 1 or newer For more information refer to VMware documentation and also the Using PCoIP Zero Clients with VMware View User Guide TER0904005 e The zero client firmware version is 3 1 0 or newer For information how to upload firmware using the MC see the PCoIP Management Console User Manual TER0812002 For information on how to assign a firmware file to a profile using the MC see Uploading Firmware For information on how to upload firmware to a single host or client using the AWI see AWI Fi
55. Perception Free quality while higher values result in higher quality images at reduced frame rates When network O ALL Minimum Image Quality il bandwidth is not constrained the PColP system will maintain perception free image quality regardless of 30 how this property is configured This property must be set less than or equal to the Maximum Initial Image Quality When applied in a profile to firmware older than 2 0 the minimum value written is 40 This property is used to reduce network bandwidth peaks caused by screen content changes This Setting limits the quality on the first video frame of 7 a screen change Unchanged regions of the image Reduced Perception Free S l busa to a lossless state regardless of this i Setting Lower values result in reduced network bandwidth peaks and produce lower quality images r ALL Maximum Initial Image Quality 30 Higher values result in higher network bandwidth peaks and higher quality images This property must be set greater than or equal to the Minimum Image Quality When applied in a profile to firmware oker than 2 0 the minimum value written is 40 Set the user s image quality preference during a 3 PColP session and is a range from 0 to 100 in steps Smoother Motion Sharper Image of 5 A preference for smoother motion value 0 8 results in a higher frame rate at a lower quality level D ALL Image Quality Preference while a preference for sharper image results in a 0 lower frame rat
56. Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details When enabled the client sends the contents of its eventlog to the connection management server Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the
57. State field e Connect If the connection state is Disconnected click this button to initiate a PCoIP session between the client and its peer device If the connection state is Connection Pending or Connected this button is disabled Disconnect If the connection state is Connected or Connection Pending click this button to end the PCoIP session for the device If the connection state is Disconnected this button is disabled Peer IP Address Displays the IP address for the peer device When notin session this field is blank Peer MAC Address Peer MAC Address Displays the MAC address of the peer device When not in session this field is blank 7 31 5 AWI Host Session Statistics Settings The Session Statistics page lets you view current statistics when a session is active If a session is not active the statistics from the last session will display You can view this page from the Diagnostics gt Session Statistics menu TER1206003 Issue 5 335 pa TERADICI PCoIP Zero Client and Host Administrator Guide Session Statistics View statistics for the current session Connection State Connected to TERA2140 client 192 168 54 133 802 1X Authentication Status Disabled PCoIP Packets Sent Received Lost 42885 28458 0 Bytes Sent Received 19081850 3629012 Round Trip Latency Min Avg Max 2 2 5ms Transmit Bandwidth Min Avg Max Limit 8 1240 5784 11568 kbps Receive Bandwidth Min Avg Max 0 232 39
58. Statistics Round Trip Latency Bandwidth Statistics Pipeline Processing Rate Endpoint Image Settings In Use Initial Image Quality TER1206003 Issue 5 The current or last state of the PCoIP session Values include the following Asleep Canceling Connected Connection Pending Disconnected Waking Indicates whether 802 1x authentication is enabled or disabled on the device PColP Packets Sent The total number of PCoIP packets sent in the current last session PColP Packets Received The total number of PCoIP packets received in the current last session PC OIP Packets Lost The total number of PCoIP packets lost in the current last session Bytes Sent The total number of bytes sent in the current last session Bytes Received The total number of bytes received in the current last session The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms Transmit Bandwidth The minimum average and maximum traffic transmitted by the Tera processor The active bandwidth limit is the maximum amount of network traffic the Tera processor may currently generate The value is derived from the configured bandwidth parameters and the current or last network congestion levels Receive Bandwidth The minimum average and maximum traffic received by the Tera processor How much image data is currently being processed by the image engine in megapixels per second
59. USB Configure the USB permissions table Authorized Devices Any Device Class Any Sub Class Any Protocol Remove E new Unauthorized Devices Table is empty i new Bridged Devices Table is empty E new Enable EHCI root port only M This feature applies only to VDI sessions Apply Cancel Figure 4 111 AWI Client USB Page TER1206003 Issue 5 314 lO ning TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 101 AWI Client USB Page Parameters Authorized Specify the authorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB authorization by ID or Class e ID The USB device is authorized by its Vendor ID and Product ID e Class The USB device is authorized by Device Class Sub Class and Protocol Remove Delete a rule for a device or device group from the list Unauthorized Specify the unauthorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB devices to be unauthorized by ID or Class s ID The USB device is unauthorized by its Vendor ID and Product ID e Class The USB device is unauthorized by Device Class Sub Class and Protocol Remove Delete a rule for a device or device group from the list Bridged PCoIP zero clients locally terminate HID devices when connecting to VMware Devices View virtual desktops However some devices advertise as HID but use d
60. User Settings gt Image menu TER1206003 Issue 5 254 ba TERADICI PCoIP Zero Client and Host Administrator Guide Note This setting applies only to sessions between zero clients and hosts VMware View Mouse Keyboard Image Display Topology Touch Screen Adjust the Image Quality Preference slider to favor image sharpness versus smooth motion during a PCoIP session when network bandwidth is limited Smoother Motion Sharper Image Image Quality Preference 50 Cancel Figure 4 65 OSD Image Page Note In the OSD this page is available from the Options gt User Settings menu Table 4 61 OSD Image Page Parameters Image Quality Prefer Move the slider towards Smoother Motion to result in a higher frame ence rate at a lower quality level Move the slider towards Sharper Image to result in a lower frame rate at a higher quality level The range is from 0 to 100 in steps of 5 Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier TER1206003 Issue 5 255 a TERADICI PCoIP Zero Client and Host Administrator Guide 7 13 Configuring Monitor Emulation and Display Settings 7 13 1 MC Display Settings The Display page lets you configure a profile to enable or disable the monitor emulation feature It also allows you to enable display cloning for TERA2321 zero client profiles Some PCs and workstations do not boot
61. a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 209 eae i TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 24 OSD Teraz PCoIP Connection Manager Session Settings Select the PCoIP Connection Manager session connection type from the Options gt Configuration gt Session page to configure the client to use a PCoIP Connection Manager as the PCoIP session broker Note This connection type is included to support future products Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset TERADICI PColP Zero Client Configure the connection to a peer device
62. add the VM to the pool e Define the pairing password and pairing timeout that will be used to pair the View Connection Server and View Security Server 3 On the View Security Server e Pair the View Security Server with the View Connection Server e Enable the Use Secure Tunnel connection to desktop and Use PCoIP Secure Gateway for PCoIP connections to desktop checkboxes e Enter the View Security Server s IP address for the External URL e g https 12 50 16 151 443 and for the PCoIP External URL e g 12 50 16 151 4172 This is the WAN facing address that remote clients can resolve Only the port number is different for the two addresses 4 On your firewall or router e Allow both TCP and UDP traffic on port 4172 and TCP traffic on port 443 5 From the zero client s A WI e Configure the View Connection Server session connection type and enter the DNS name or external WAN IP address of the View Security Server 6 Start a PCoIP session 7 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site e PCo P session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 TER1206003 Issue 5 77 pa TERADICI PCoIP Zero Client and Host Administrator Guide 6 5 7 Remote View Software Client to Host Card
63. and client network parameters Disconnecting a session Viewing host statistics and connection information Using the client display topology settings on the host When disabled you do not have access to the PCoIP host software Ul on the host computer 719 Configuring the Event Log 7 19 1 MC Event Log Settings The settings on this page let you configure a profile with event log messaging to use for a host or client and to set the log filtering mode on a device You can also enable and configure syslog as the logging protocol to use for collecting and reporting events Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 278 a a TERADICI PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device ae Profile Family Property Name Value Description When this property is true the Host or Zero Client will include O ALL Enable Diagnostic Log True False connection management specific messages in the device s event og F ALL Event Log Filter Mode terse logging This property configures the event log filtering mode This property identifies the Syslog server the Host or Zero Client will ALL Syslog Server Hostname send event log messages to This property can be entered as either an IP address or a Fully Qualified Domain Name ALL Syslog Server Po
64. been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 206 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides
65. can either be direct or brokered by a connection server The scenarios listed below describe some of the most common ways you can connect PCoIP endpoints over a LAN e Scenario 1 Connecting a zero client to a host card e Scenario 2 Using a View Connection Server to broker a connection between a zero client to a host card e Scenario 3 Using a View Connection Server to broker a connection between a zero client to a virtual desktop Zero Client to Host Card The figure below shows a PCoIP session between a zero client and host card from within a LAN Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 Please refer to Connection Prerequisites for other conditions that may apply TER1206003 Issue 5 67 Sm TERADICI PCoIP Zero Client and Host Administrator Guide Enterprise Network Zero Client Host Card Figure 3 3 Zero Client to Host Card LAN To establish the connection 1 From the zero client s A WI e Configure the Direct to Host session connection type and enter the DNS name or IP address of the host card 2 From the host card s A WI e Configure the Direct from Client session connection type and whether to accept any peer i e zero client or a specific one Start a PCoIP session 4 If necessary adjust bandwidth and image parameters on both the host and clien
66. cards and zero clients if your network uses 802 1x security to ensure that only authorized devices access the network If enabled configure the Authentication Identity and Client Certificate fields This field is set to TLS Transport Layer Security and is grayed out TLS is currently the only authentication protocol supported Enter the identity string used to identify your device to the network 95 am TERADICH Parameter Client Certificate 7 3 Label Settings PCoIP Zero Client and Host Administrator Guide Click Choose to select the client certificate you want to use for your 802 1x devices The list of certificates that appears includes the certificates uploaded from the Certificate Upload page that contain a private key The certificate you choose from the Network page is linked to the read only Client Certificate field on the Certificate Upload page Note PCoIP only supports one 802 1x client certificate Ensure your security details are all contained within the one file The 802 1x certificate must contain a private key 7 3 1 AWI Label Settings The Label page lets you assign a device name to the device You can display this page for the host or client from the Configuration gt Label menu Label Change the PCoIP device labels PCoIP Device Name pcoip portal 0030040ddbbe Note When DHCP is enabled the PCoIP Device Name is sent to the DHCP server as the requested hostname PCoIP Device Des
67. client For complete details about PCoIP host cards see the Teradici website at http www teradici com 9 5 PCoIP Software Session Variables The PCoIP software session variables in Microsoft s Group Policy Object GPO editor let you configure users desktops with a collection of parameters that affect PCoIP sessions with soft hosts These variables are defined in a GPO administrative template file called pcoip adm which is located on the VMware View Connection Server installation directory servername c Program Files VMware V Mware View Server extras GroupPolicyFiles pcoip adm You can enable and configure PCoIP software session variables in either the Group Policy Object editor s PCoIP Session Variables gt Overridable Administrator Defaults list to allow users to override settings or the PCoIP Session Variables gt Overridable Administrator Defaults list to prevent users from overriding settings Note For large environments you can apply pcoip adm to a Windows Active Directory organizational unit OU or to a machine that you are configuring as a template for a desktop pool For further details see VMware View 5 with PCoIP Network Optimization Guide from the VMware Documentation website For instructions on how to load the PCoIP session variables template to a virtual machine s GPO editor please see Knowledge Base support topic 15134 349 on the Teradici support site For detailed information on each PCoIP session vari
68. client cannot be supported by the host the monitor is set to its default resolution and the following overlay appears with the message Resolution not supported BB Resolution not supported Figure 2 33 Resolution Not Supported Overlay Video Source Overlays Improper connection of the host video source is denoted by two possible overlays These overlays appear for approximately five minutes The monitor is put into sleep mode approximately 15 seconds after they appear TER1206003 Issue 5 57 TERADICI PCoIP Zero Client and Host Administrator Guide When no video source is connected to the host the following overlay appears with the message No source signal This helps you debug a situation where the host does not have the video source connected or the host PC has stopped driving a video signal To correct this connect the host PC video to the host This message can also be triggered by the host going into display power save mode B No source signal Figure 2 34 No Source Signal Overlay When a video source to the host does not correspond to the video port used on the client the following overlay appears with the message Source signal on other port This helps you debug a situation where the video source is connected to the wrong port To correct this swap the video ports at the host or the client HB Source signal on other port Figure 2 35 Source Signal on Other Port Overlay 5 3 5 OSD Menus The Options
69. connection server when this option is selected This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page s Read only Select this option if you want users to select a connection server from a read only list 123 am TERADICH Parameter Connection Server Cache Entry 1 to 25 Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a connection server IP address or FQDN to which a user is allowed to connect e f Last servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server from a read only list in the Server drop down menu When enabled users are automatically connected to their deskto
70. contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list Note You can use the PColP Management Console to pre populate the list of available connection servers 174 a TERADICI Parameter Enable Self Help Link Auto Launch If Only One Desktop Login Username Caching Use OSD Logo for Login Banner Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide See Enabling the Self Help Link for details When enabled users are automatically connected to their desktop after user credentials are entered Note This fe
71. devices Enable this mode if you are experiencing problems with a connected USB device Video Displays enhanced image related logging information Enable this mode for image problems monitor problems or display topology issues 7 19 2 AWI Event Log Settings The Event Log page lets you view and clear event log messages from the host or client and set the log filtering mode on the device You can also enable and configure syslog as the logging protocol to use for collecting and reporting events You can access this page for the host or client from the Diagnostics gt Event Log menu TER1206003 Issue 5 280 p a TERADICI PCoIP Zero Client and Host Administrator Guide Event Log Configure diagnostic logging options Event Log Messages View Clear Event Log Filter Mode Verbose Enable Syslog P Identify Syslog Host By IP address FQDN Syslog Host IP Address TIF IE Syslog Host Port 514 Syslog Facility 19 local use bd Enhanced logging mode Disable Category Enable enhanced logging AUDIO O MANAGEMENT CONSOLE oi NETWORKING C ONESIGN SESSION NEGOTIATION C SMARTCARD C SYSTEM USB Apply Cancel Figure 4 85 AWI Event Log Page Event Log Selected o le Table 4 81 AWI Event Log Page Parameters Event log Messages View Click to open a browser page that displays the event log messages with timestamp information stored on the device Press F5 to refresh the browser p
72. discover hosts dynamically This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Note For information on how to link specific hosts and clients see PCoIP Management Console User Manual TER0812002 To configure a specific host with peering properties e g to accept any peer rather than a specific MAC address use the AWI s Direct from Client session settings TER1206003 Issue 5 111 P an TERADICI Set Properties Setin Device Profile Family Overlay Hotkey Property Name Value M ALL Session Connection Type mi ALL Enable Auto Reconnect v ALL Accept Any Peer ALL Enable Peer Loss Overlay rm ALL Enable Preparing Desktop Cc P ALL Enable Session Disconnect c FP ALL Disconnect Dialog Display Mode FP ALL Session Lost Timeout PCoIP Zero Client and Host Administrator Guide Description Direct to Host SLP Host Discovery gt a This setting controls how the PColP device Direct to Host SLP Host Discovery Z initiates and receives PColP sessions When this property is true the Zero Client automatically reconnects with the last connected Host when a session is disconnected True False This property configures the Host to accept any peer When set to true the Peer MAC Address will be d
73. due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 229 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 29 OSD View Connection Server Imprivata OneSign Session Settings Select the View Connection Server Imprivata OneSign session connection type from the Options gt Configuration gt Session page to configure a client to authenticate through the Imprivata OneSign system in addition to a View Connection Server when connecting to a virtual desktop Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type View Connection Server Imprivata OneSign gt Bootstrap URL Advanced Unlock OK C
74. e Force password change on next login 7 16 Configuring Audio Permissions 7 16 1 MC Audio Permissions The settings on this page let you configure a profile with the audio parameters to use for hosts and clients Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device ie Property Name alue Description Profile Family ry si This property enables and disables audio for the Host and Zero Client For audio to ang function both the Host and Zero Client must set this property equal to true If this I ALL Enable HD Audio lt 6 Truc False poperty is false on the Host the audio hardware wil not be available for the OS to enumerate 7 Selects the input mode the audio system advertises to the host opera system F ALL Enable Audio Line In True False Puce afer O AG POOR Adilacicitie Gide for kaaa dab ow NG Sache This property enables a work around that prevents memory corruption that can occur c G audio is enabled on some Host systems This property must be true on Host True False PC Workstations running 64 bit Vista with more than 4 GB of RAM that enable HD audio This property should be false for all other Host PC Workstations sel Conca indicates that the property requires a device restart after being changed P Teran Enable Vista Windows 7 64 bit Mode
75. e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few sec
76. e g FDOF ECS1 18F9 201 215 58FF FEA0 15857 This is the value provided in Router Advertisements if enabled otherwise is the static setting This property configures the IPv6 gateway address prefix length e g 64 This is the value provided in Router Advertisements if enabled otherwise is the static setting This configures the IPv6 address of the primary DNS server e g FDOF EC91 18F9 201 215 58FF FEA0 7824 If DHCP v is enabled this is the value returned by DHCP v6 otherwise it is the static setting This property configures the IPv address prefix length of the primary DNS server e g 64 If DHCP v6 is enabled this is the value returned by DHCP v6 otherwise it is the static setting This property configures the IPv6 address of the secondary DNS server e g FDOF EC91 18F9 201 215 58FF FEAD 7827 If DHCPv6 is enabled this is the value returned by DHCP v6 otherwise it is the static setting This property configures the IPv6 address prefix length of the secondary DNS server e g 84 If DHCPv6 is enabled this is the value returned by Table 4 84 MC IPv6 Configuration Parameters Enable IPv6 IPv6 Domain Name Enable DHCPv6 Enable SLAAC IPv6 Gateway Address TER1206003 Issue 5 This property determines if the device uses IPv6 IPv6 is not enabled by default Note This property requires a device restart after being changed If DHCPV6 is enabled this is the value returned by DHCPv6 otherwise it is
77. eee cece cee cece ee ee cee eee ee ences 36 5 2 PColP Administrative Web Interface 40 TER1206003 Issue 5 3 TERADICI PCoIP Zero Client and Host Administrator Guide 5 2 1 About the AWI LL 40 5 2 2 Logging into the AW 40 5 2 3 AWI Initial Setup Page 00 2 0 02 cece cee eee cece cee eee cece eee ceeeceeees 41 5 24 AWI Home Page AA a 42 5 2 5 Failed Login Attempt Message 0 c ce cee cee cee cece cee eee e cee cece ceeeeeeees 45 5 2 6 AWI Menus 22 eee eee cee cece cee cece eee cece eee DLLD DLLD LLa Laana 46 5 3 PCoIP On Screen Display aa 47 5 3 1 Aboutthe OSD AA 47 5 3 2 Connecting to a Session l l cee cee eee cece eee ee neren 48 5 3 3 Disconnecting froma Session c eee cece eee cee cee cence eeceeeceeeeeeee 54 5 3 4 Overlay WINdOWS 2ccccsneeeddec seiner kaing ele bo ccoucceaseduebsdadedsdezacehs LOBBY adb sucess 55 5 320 OSD M NUS 2s sicudtlodsc duce Sxcedcesda ed Gble sed esade ee acaddee date dered 6 Mee OD has NALANG han 58 6 PCoIP Deployment Scenarios 60 6 1 PCoIP Endpoints 2 0 0 0 aa 60 6 1 1 PCoIP Hardware Endpoints 00220 o oe cee cee cece eee eeeeeees 60 6 1 2 PCoIP Software Endpoints c cece cece cee cee cece ect e cee eeeeeees 61 6 2 Connection Prerequisites 2202 le cee cece ee cee cee cee cece eee eee eeeeeeee 62 6 2 1 PCoIP Client Host Card Connections 2 0222 22 eee cece eee ence cece
78. eeeeee 343 7 31 10 AWI Client Display Settings a 344 7 31 11 AWI PCoIP Processor Settings cece ce cee cee cee eee eeee 345 7 31 12 OSD PCoIP Processor Settings cece ce cee cee cee cece eens 345 31 13 OSD Ping Settings e ze rtsp NG ADA SEBODE AK0 DS se KOW AKA daa eatit 346 7 32 Viewing Information AWI OSD 22202 eee ee cee cee cee aranan ronnen nnn 347 7 32 1 AWI Version Information L e cee ce ee cece eee eeeeees 347 7 32 2 Viewing the Version Information e aa 349 7 32 3 AWI Host Attached Devices Information 0022 e cece eee cee eee eee eee ee ee 350 7 32 4 AWI Client Attached Devices Information 0002 cece eee eee eee eee eee ee eee 351 7 33 Configuring User Settings OSD e eee eee ee eee 353 7 33 1 OSD Certificate Checking Settings ce ee cee cee cee eee ee ee 353 7 33 2 MC Help for Certificate Checking Settings eee cece eee 354 7 33 3 AWI Client Help for Certificate Checking Settings eee eee ee ee cee eens 354 7 33 4 OSD Mouse Settings cc cece ee ee cee eee cece eee nnen 355 7 33 5 OSD Keyboard Settings e cee cee cece eee eee eeeee 355 7 33 6 OSD Help for Image Settings cece cece cee cee cece eens 357 7 33 7 OSD Help for Display Topology Settings eee cece cece eee c eee ceeeneeeeees 357 7 33 8 OSD Touch Scr
79. enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 22 OSD Direct to Host Session Settings Select the Direct to Host session connection type from the Options gt Configuration gt Session page to configure a client to connect directly to a host Click the Advanced button to configure advanced settings for this option TER1206003 Issue 5 202 p s TERADICI PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type Direct to Host N DNS Name or IP Address 192 168 110 100 Advanced Unlock OK Cancel Apply Figure 4 36 OSD Session Connection Type Direct to Host Wake Host from Low Power State 8 Wake On LAN Enabled Peer Address B Host Wake MAC Address Host Wake IP Address Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show All Cancel Figure 4 37 Advanced Settings TER1206003 Issue 5 203 Panna T TERADIC
80. error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 110 a TERADICI PCoIP Zero Clien
81. error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 171 Pafs TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Sh
82. failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out of Range message for more than 30 seconds after you set a preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value TER1206003 Issue 5 321 P an TERADICI Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 Label Discovery l Session Language OSD Display Reset The Enable Attached Display Override feature will force all ports to show that a display is attached This will advertise a default EDID if no display is physically attached to a port Enable Attached Display Override 0 The Preferred Resolution Override feature allows you to specify a specific resolution to use for each attached display NOTE In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out Of Range message for more than 30 seconds after changing the preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value Enable Preferred Resolution Override Preferred resolution 0 ati ad Preferred resolution 1 lative a Unlock OK Cancel Apply Figure 4 119 OSD Tera1Di
83. for PCoIP Host Cards and Zero Clients Processor Maximum No of Supported Device Type Processor Family Name Displays and Resolutions TERA2321 2 x 1920x1200 zero client Tera2 1 x 2560x1600 TERA2140 4 x 1920x1200 zero client Tera2 2 x 2560x1600 TERA2220 2 x 1920x1200 host card Tera2 1 x 2560x1600 TERA2240 4 x 1920x1200 host card Tera2 2 x 2560x1600 Tera2 zero clients support 2560x1600 resolution on attached displays using either DVI or DisplayPort interfaces For instructions on how to connect cables to Tera2 zero clients with DVI and or DisplayPort ports to support this resolution see DVI and DisplayPort Interfaces You can mix and match any host card with any zero client However when you connect a zero Client to a host card the maximum supported resolutions for any displays attached to the client will equal the most common denominator between the two devices For example if you connect a TERA2140 zero client to a TERA2240 host card you can attach up to four 1920x1200 displays or two 2560x1600 displays However if you connect a TERA2321 zero client to the same host card the options become up to two 1920x1200 displays or one 2560x1600 display PCoIP Software Endpoints A number of software endpoints also support PCoIP such as the following e Teradici PCoIP software clients PCoIP software clients that have been developed by Teradici s VMware View clients and VDI desktops PCoIP desktop virtualization products develo
84. furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property Visit http www teradici com about teradici pat php for more information 2013 Teradici Corporation All rights reserved Teradici PC over IP and PCoIP are registered trademarks of Teradici Corporation The names of actual companies and products mentioned herein may be the trademarks of their respective owners TER1206003 Issue 5 a TERADICI PCoIP Zero Client and Host Administrator Guide Contents Table of Figuresi 2 agad a 2k NLA L RANA YNN AE GAD bina E ar daat Ea E skh NIY a eked ieee eet 10 Tableok Tables ea ta AN an Ban AE a aa ng a An bang a 16 1 Welcome 22 3 RARA 20 ded Tessie Te e eae eae ee i AA a ee a na nata aa ma ee Ka pA ea 20 2 What s New 22 2 1 What s New in Firmware 4 1 2 _ 12 0 0 ooo aa 22 2 2 What s New in Firmware 4 1 0 _ 2 2 2 2 aa 22 2 2 1 Workstation and VDI 22 2 22 VDIPSPOCIIG 2228042 sooo eet aa ANAL LAS Hugh baha a SLddddcdenes doscebeck PALAU L he 00 ahahaha 24 2 2 3 Workstation specific eee aa aa araara rannan 24 2 3 What s New in Firmware 4 0 3 c ccc cee cece cee cece cece cece eeeeeeeeeeeeee 24 2 4 What s New in Firmware 4 0 2 _ 2 0 2 0 a 25 2 5 What s New in Firmware 4 0 0 _ 2 202 2222 a 26 2 6 What s New in Firmware 3 5 0 02 222 aa 27 2 7 What s New in Firmware 3 4 1 _ 2 2 0 0 a 27 2 8 What s New in Firmwar
85. generation of SNMPv2c traps when true When this property is true the device will use the fallback IP address Enable Static IP Fallback True False netmask and gateway when DHCP lease acquisition fails after timeout seconds of trying Static Fallback IP Address fo R fo i fo i fo da S fo pop uban Static IP Fallback is enabled and DHCP Static Fallback SubnetMask f jpo jp fo Paseo an RI AL O AL O la O ALL O AL O AL D AL O AL Figure 2 6 Set Properties Page for Network Configuration Note The parameter table for each category has a Description column to explain each parameter These parameters are also explained in the MC sections of the GUI Reference After setting the desired properties the Manage Profiles page expands the categories to show their configuration You can use the expand collapse links to control the display of this information An example of a profile with some of its categories configured is shown below TER1206003 Issue 5 38 P a S TERADICI PColP Zero Client and Host Administrator Guide Manage Profiles Backto Profile List Set Properties Example Profile Return to Previous Page Description Last Updated 2012 08 22 10 47 40 PDT Expand Categories With Set Values Collapse All indicates that the property requires a device restart after being changed Network Configuration Family Property Name Value Description When this property is true the Host
86. have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 125 Pafs TERADICI Parameter Session Lost Timeout Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messag
87. host virtual desktop cannot see or access the device for an additional layer of security The USB page is available on the host and client but the host USB permissions have a higher priority and update the client USB permissions It is strongly recommended you only TER1206003 Issue 5 313 pa TERADICI PCoIP Zero Client and Host Administrator Guide set the USB permissions on the host when connecting to a PCoIP host card The following rules apply e If the host has permissions programmed authorized and or unauthorized the permissions are sent to the client If the client has any unauthorized devices they are added to the host s unauthorized devices and the consolidated list is used e If the host does not have permissions programmed the client s permissions are used The factory defaults have no USB permissions configured on the host The factory defaults for the client USB permissions are any any any that is authorized USB devices Depending on the host implementation for example hardware PCoIP host or software PCoIP host you can configure the USB permissions as required on the client and or host The host USB permissions are only updated at the start of a PCoIP session They are authorized in the following order of priority from highest to lowest e Unauthorized Vendor ID Product ID e Authorized Vendor ID Product ID e Unauthorized Device Class Sub Class Protocol e Authorized Device Class Sub Class Protocol
88. image that may be perceptually lossless but is not a fully lossless state This may provide some bandwidth savings but is not recommended for use cases that require images and desktop content to be truly lossless If you have any questions about this field setting contact Teradici support Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier When enabled allows the host the option of using the client s image settings for the session When disabled the host s image settings take effect Note The Image Quality Preference setting is exempt from this rule The maximum frame rate helps you manage multiple PCoIP sessions over a single network link This setting determines the limit that your users can reach Set this field to 0 to set no frame limit If you seta value a single user is limited to that value This helps to control the user experience for all your users Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier 7 12 2 AWI Host Image Settings The Image page lets you make changes to the image quality of the PCoIP session You can display this page from the Configuration gt Image menu Note This setting applies only to sessions between zero clients and hosts TER1206003 Issue 5 250 bc 3 TERADICI PCoIP Zero Client and Host Administrator Guide Image Adjust the image quality A
89. later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 183 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated act
90. log by their Level 3 LVL 3 designation which indicates a debug level message Enhanced logging mode categories e Audio Provides enhanced audio related details such as audio compression levels and audio bandwidth Enable this mode if you are experiencing any problems with audio quality Management Console Provides debug level details for the connection state between the device and the MC Enable this mode if you are having trouble connecting to or managing the device using the MC Networking Provides socket level details for a device s network connections Enable this mode for network related issues e g if the device cannot connect to a peer or broker or if it cannot get an IP address from a DHCP server OneSign Provides enhanced logging for connections using Imprivata s OneSign Single Sign On proximity cards Enable this mode to see debug level messages between a device and a OneSign authentication server Session Negotiation Provides pre session messaging details such as the full feature set advertised by each device Enable this mode for low level session negotiation details SmartCard Provides debug level messages for smart cards Enable this mode if you experience trouble tapping or logging in using a smart card System Provides heartbeat details about the device such as ambient temperature Enable this mode for system level problems USB Provides details of the traffic between the device and any connected USB
91. menu in the upper left corner has five sub menus that link to OSD configuration information and status pages Configuration This menu contains links to pages that let you define how the device operates and interacts with its environment Each tab has an OK Cancel and Apply button that lets you accept or cancel the settings changes made Diagnostics This menu contains links to pages that help diagnose issues concerning the client Information The page under this menu displays hardware and firmware version information about the device User Settings This menu contains links to pages that let users define mouse keyboard image display and touch screen settings and also the VMware View certificate checking mode Password The page under this menu lets you update the administrative password for the device TER1206003 Issue 5 58 bs T TERADICI PCoIP Zero Client and Host Administrator Guide Configuration Diagnostics Information User Settings Password Figure 2 36 OSD Options Menu Note You can hide a single menu item the entire Options menu or all menus from users For details see MC OSD Settings The GUI Reference in this help system contains full details about each page For information about how to configure or manage a device using these OSD pages please see the appropriate section in the GUI Reference TER1206003 Issue 5 59 OO ing TERADICI 6 1 6 1 1 PCoIP Zero Client and Host Administr
92. network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following e Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PColP session 200 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down
93. of Target congestion When the host or client detects packet loss the device bandwidth is rapidly reduced to this value and then more slowly reduced below it This allows for a more even distribution of bandwidth between users sharing a congested network link Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps Device Bandwidth Floor Enter the minimum bandwidth when congestion is present and bandwidth is required This allows you to optimize performance for a network with understood congestion or packet loss If the bandwidth is not required the bandwidth used drops below the floor When configuring hosts this setting defines the minimum bandwidth from the host to the client e g graphics data When configuring clients it defines the minimum bandwidth from the client to the host e g USB data A setting of O configures the PCoIP processor to reduce bandwidth to 1000 Kbps during these network impairments You should have a good understanding of the network topology before setting this to a non zero value Note The firmware implements a slow start algorithm that increases the bandwidth used until the required bandwidth is reached network congestion is detected or the Device Bandwidth Limit is met It begins at the lesser of the Device Bandwidth Limit and 8000 Kbps and increases the bandwidth used within seconds The slo
94. or connection management systems require further configuration than is available on the Initial Setup page TER1206003 Issue 5 41 eii TERADICI PCoIP Zero Client and Host Administrator Guide 5 2 4 AWI Home Page The AWI Home page displays a statistics summary for the host or client You can display the Home page at any time by clicking the Home link at the top left section of the menu bar PCoIP Host Card Info Configuration Permissions Diagnostics Upload CPC alll PCoIP Host Card PCoIP device status and statistics for the current session Processor TERA2240 revision 1 0 512 MB Time Since Boot 0 Days 3 Hours 4 Minutes 0 Seconds PCoIP Device Name pcoip host 0030040deb9b Connection State Connected to TERA2140 client 192 168 54 133 802 1X Authentication Status Disabled Session Encryption Type AES 256 PCoIP Packets Sent Received Lost 15696 10944 0 Bytes Sent Received 6299360 1452576 Round Trip Latency Min Avg Max 2 4 5ms Transmit Bandwidth Min Avg Max Limit 8 280 4232 8464 kbps Receive Bandwidth Min Avg Max 0 56 392 kbps Pipeline Processing Rate Avg Max Limit 3 39 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Active Max 40 90 90 Image Quality Preference 50 Build To Lossless Enabled Maximum Rate Display Refresh Rate Input Change Rate Output Process Rate Image Quality 1 60 fps 7 fps 7 fps Perceptual
95. or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT adminis
96. over Internet Protocol POST Power On Self Test RDP Remote Desktop Protocol 382 n TERADICI RFC Request for Comments Internet standards documents SA Service Agent SLAAC Stateless Address Auto Con figuration SLP Service Location Protocol SNMP Simple Network Management Pro tocol SSL Secure Sockets Layer A protocol for encrypting information over the Internet TCP Transmission Control Protocol Teral Tera l First generation family of Teradici processors for PCoIP zero clients and host cards TERA1100 First generation Teradici processor supporting PCoIP zero client func tionality TERA1100 zero clients support up to two displays at a res olution of 1920x1200 The max imum resolution is dependent on the zero client memory size TERA1202 First generation Teradici processor supporting PCoIP host card func tionality TERA 1202 host cards support two displays at a resolution of 1920x1200 TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Tera2 Second generation family of Teradici processors for PCoIP zero clients and host cards TERA2140 Second generation Teradici pro cessor supporting PCoIP zero cli ent functionality TERA2140 zero clients support two displays at a resolution of 2560x1600 or four dis plays at a resolution of 1920x1200 TERA2220 Second generation Teradici pro cessor supporting PCoIP host card functionality TERA2220 host cards support two
97. page or the MC Power Permissions page Enter the host s MAC address to complete the host wake up configuration when Wake On LAN Enabled Peer Address or Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this MAC address to wake the host computer from a low power state Enter the host s IP address to complete the host wake up configuration when Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this IP address to wake the host computer from a low power state When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC 204 TERADICH Parameters Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 205 TERADICI PCoIP Zero Client and Host Administrator Guide
98. password This password is required to access the web interface It is also O ALL Password required to modify certain configuration settings accessible through the Enab Enab Enab Hide Parameter Reset Hotkey OSD The password is a string of zero to 20 characters This property enables the Host or Zero Client local administrative e Password Protection lt True False password When it is false the web interface and OSD are not password protected When this property is true the device s embedded web interface is enabled e Web Interface lt True False When it is false the web interface is disabled When enabled a Zero Client can be reset to its factory defaults using the e Hotkey Parameter Reset True False keyboard combination CTRL ALT SHIFT SPACE when the Zero Client is not in a PColP session When this feature is enabled the parameter reset hotkey sequence is not Sequence s True s False shown on the Zero Client On Screen Display Enab When this property is true if the device is connected to a network where e 802 1X Security True False access is controlled using 802 1x authentication the device will perform 802 1x authentication 802 1X Authentication Identity Das propery configures the identity usemame presented during 802 1x Disable Management Console When this property is true the device s management console interface is True False disabled and the PColP Management Co
99. property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Property Name Description Session Negotiation Security Maximum Compatibility mj When this property controls the required security level for PColP session Level en ne negotiation Enable AES 128 GCM Encryption True False Coa jessa CA 3 oe Jd secure a PColP Enable AES 256 GCu Enenption True False water eB O04 meyer an a Enable AES 128 GCM Encryption True False biere EOT SEAT RAE Controls whether Salsa20 258 Round12 encryption is available to secure G True s False a PColP session At least one encryption scheme must be enabled Saw Cancel Enable Salsa20 256 Round12 Encryption indicates that the property requires a device restart after being changed Figure 4 54 MC Encryption Configuration TER1206003 Issue 5 237 Panna T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 51 MC Encryption Configuration Parameters Parameter Session Negotiation Security Level Enable AES 128 GCM Encryption Tera2 Enable AES 256 GCM Encryption Tera2 Configure the required security level for PCoIP session negotiation e Maximum Compatibility e Suite B This option provides a higher level of security When enabled uses the AES 128 GCM encryption scheme to secure a PCoIP session When enabled us
100. session Bytes Sent The total number of bytes sent in the current last session Bytes Received The total number of bytes received in the current last session The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms Transmit Bandwidth The minimum average and maximum traffic transmitted by the Tera processor The active bandwidth limit is the maximum amount of network traffic the Tera processor may currently generate The value is derived from the configured bandwidth parameters and the current or last network congestion levels Receive Bandwidth The minimum average and maximum traffic received by the Tera processor How much image data is currently being processed by the image engine in megapixels per second 44 TERADICI PCoIP Zero Client and Host Administrator Guide K E Endpoint Image Settings Displays if the image settings being used are configured within the In Use client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device Image Quality The minimum and maximum quality setting is taken from the Image page for the device The active setting is what s currently being used in the session and only appears on the host Image Quality This setting is taken from the Image Quality Preference field on the Preference Image page The value determines if the image is set to a smoother Versus a
101. session connection type from the MC to configure a profile to use a PCoIP Connection Manager as the PCoIP session broker Note This connection type is included to support future products This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 139 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family Property Name Value Description This setting controls how the PCoIP Vv Session Connection Type PColP Connection Manager he device initiates and receives PColP sessions In a PColP Manager Server P PColP Connection Manager CO environment this property sets the Server Address URI of the PCoIP Connection Manager Server When the desktop pool list includes a pool with this name then the Zero Desktop Name to Select Client will immediately start a session with that pool The comparison is case insenstive When SSL is used to communicate with the connection server the default Server Port 0 65535 port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 This property controls the level of werification performed on the certificate presented by the connection server Certification Check Mode Warn if the connection ma
102. session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 138 Pafs TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 9 MC PCoIP Connection Manager Session Settings Select the PCoIP Connection Manager
103. setting that has been configured outside of the zero client This feature is available from the AWI View Connection Server Imprivata OneSign Session page Pre session Reader Beep field or you can configure a profile for zero clients with this feature from the MC View Connection Server Imprivata OneSign Session page Proximity Reader Beep Mode field 2 2 3 Workstation specific e You can now configure host wake options from the OSD Direct to Host Session page Previously this feature was only available on the AWI and MC e Local termination of keyboards and mice behind USB hubs is now supported provided all devices attached to USB hub are HID keyboards and mice 2 3 What s New in Firmware 4 0 3 The Teradici firmware 4 0 3 release supports the new Tera2 processor family to deliver enhanced display capabilities imaging performance memory power management and other important functions For example the TERA2140 zero client can support up to four displays DVI D or DisplayPort and can perform image encoding at speeds of up to 300 million pixels per second Mpps for remote workstations and 50 Mpps for virtual desktops For complete product details on second generation PCoIP zero clients and host cards containing these new Tera2 processors see the Teradici website at http www teradici com For a list of all the host cards and zero clients supported in this firmware release see PCoIP Host Cards and Zero Clients Note For the
104. starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled enables SSL communication with the connection server Note This property has no effect on devices running firmware version 4 0 0 or greater because SSL communication with the connection server is always enabled 116 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Auto Connect Mode Connection Server Cache Mode TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the O
105. the PColP Management Console User Manual TER0812002 Apply when Configure one of the following options from the drop down menu existing e different Select this option if you want to overwrite the firmware on the firmware is device only if its version is different from the firmware version you selected e less than Select this option if you want to overwrite the firmware on the device only if its version is less than the firmware version in the x y z field and then enter the version in this field e g 4 1 0 7 25 2 AWI Firmware Upload Settings The Firmware page lets you upload a new firmware build to the host or client You can access this page from the Upload 5 Firmware menu Note The host and client must have the same firmware release version installed Firmware Upload Upload a new firmware build Firmware build filename Browse Upload Figure 4 103 AWI Firmware Upload Page TER1206003 Issue 5 306 pa TERADICI PCoIP Zero Client and Host Administrator Guide 7 26 7 26 1 Table 4 96 AWI Firmware Upload Page Parameters Firmware build filename The filename of the firmware image to be uploaded You can browse to the file using the Browse button The file must be accessible to the web browser i e it must be on a local or accessible network drive The firmware image must be an all file Click the Upload button to transfer the specified file to the device The AWI prompts you to confirm
106. the Connect button to inform users of the connection progress or to alert them to a problem Making a Secure Connection After connecting to the View Connection Server the virtual desktop login page displays to allow the user to enter login credentials If the correct trusted SSL root certificate for the VMware View Connection Server has been installed in the client the lock icon at the top of this page has a green check mark symbol and the https in the server s URL also displays in green text as shown in the figure below vmware Horizon View Client B https view teradici com Enter your user name and password User name Password Domain TERADICI Login Figure 2 17 Virtual Desktop Login Page Making an Insecure Connection If the correct trusted SSL root certificate for the VMware View Connection Server has not been installed in the client the following warning appears Connection Server Certificate Warning VMware View cannot verify the identity of the server you have contacted Your credentials will not be secure Contact your administrator to ask if this server can be trusted Show Certificate Continue Figure 2 18 OSD View Connection Server Certificate Warning TER1206003 Issue 5 50 pa TERADICI PCoIP Zero Client and Host Administrator Guide If the user clicks Continue at this warning the session will not be secure This is indicated by a red war
107. the Online Screen Display OSD You can also enable the VCS Certificate Check Mode Lockout option on the AWI to prevent users from changing the VCS Certificate Check Mode options from the OSD Security enhancement TLS 1 2 and Suite B TLS ciphers are now supported for zero clients and host cards New Preparing desktop overlay can be enabled for all connection types When configuring a View Connection Server Imprivata OneSign connection from the AWI you can now configure the client to connect to any appliance or only to appliances with verified certificates When configuring a Direct to Host session the Wake host from low power state setting in the advanced options now lets you configure the host s IP address as well as its MAC address In addition the Peer MAC Address field has been removed from the OSD Direct to Host advanced settings options The wake host feature is now configured from the AWI only OSD advanced View Connection Server options now contain a new Desktop Name to Select setting Previously this setting was only available from the AWI The OSD now lets you configure a View Connection Server Auto Logon connection Previously this connection could only be configured using the AWI and PCoIP Management Console MC TER1206003 Issue 5 26 TERADICI PCoIP Zero Client and Host Administrator Guide The default OSD screen saver timeout value has been changed to 300 seconds Previously this setting was disabled by defa
108. the default banner by enabling Use OSD Logo for Login Banner in the Session gt PCoIP Connection Manager and Session gt View Connection Server advanced options OSD Logo Upload Upload an OSD logo to be displayed on the local GUI client only The OSD logo must be a 24bpp bitmap that does not exceed 256 pixels by 64 pixels Any other images will be displayed incorrectly or not at all OSD logo filename Browse Upload Figure 4 99 AWI Client OSD Logo Upload Page TER1206003 Issue 5 304 bm TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 94 AWI Client OSD Logo Upload Page Parameters OSD logo filename Specify the filename of the logo image you want to upload You can browse to the target file using the Browse button The file must be accessible to the web browser i e it must be on a local or accessible network drive The 24 bpp bits per pixel image must be in BMP format and its dimensions cannot exceed 256 pixels in width and 64 pixels in height If the file extension is incorrect an error message appears Upload Click Upload to transfer the specified image file to the client A message to confirm the upload appears 7 25 Uploading Firmware 7 25 1 MC Firmware Management The Profile Firmware section is located towards the bottom of the Manage Profiles page on the Management Console It lets you assign a firmware file to a profile and configure the upgrade criteria that must be m
109. the static setting Note This property requires a device restart after being changed Determines if the device uses DHCPV6 to obtain IPv6 addresses stored in IPv6 DHCP Address 1 4 DHCPV6 is enabled by default Note This property requires a device restart after being changed Determines if the endpoint uses Stateless Address Auto configuration SLAAC IPv6 to obtain IPv6 addresses stored in IPv6 SLAAC Address 1 4 SLAAC is enabled by default Note This property requires a device restart after being changed Configures the IPv6 gateway address e g FDOF EC91 16F9 201 215 58FF FEA0 1565 This is the value provided in Router Advertisements if enabled otherwise itis the static setting Note This property requires a device restart after being changed 286 sogo TERADICI Parameter IPv6 Gateway Address Prefix Length IPv6 Primary DNS Address IPv6 Primary DNS Address Prefix Length IPv6 Secondary DNS Address IPv6 Secondary DNS Address Prefix Length 7 21 2 AWI IPv6 Settings PCoIP Zero Client and Host Administrator Guide Configures the IPv6 gateway address prefix length e g 64 This is the value provided in Router Advertisements if enabled otherwise itis the static setting Note This property requires a device restart after being changed Configures the IPv6 address of the primary DNS server e g FDOF EC91 16F9 201 215 58FF FEA0 7824 If DHCPv6 is enabled this is the va
110. this action to avoid accidental uploads Note It s important to ensure that both the host and client have the same firmware release See Uploading Firmware in the How To section for information on how to use the AWI to upload a firmware release to a zero client or host Configuring USB Permissions MC USB Permissions The Profile Zero Client USB sections are located towards the bottom of the Manage Profiles page on the Management Console These sections let you configure a profile to retain the USB settings that are configured on clients to disable the settings or to add to them Note USB Enhanced Host Controller Interface EHCI mode is configured in the Management Console on the MC Peripheral Configuration page Profile Zero Client USB Authorization Supported Device Family ALL Do not erase the device s existing USB authorizations Erase the device s existing USB authorizations and replace them with an empty set Add New Profile Zero Client USB Unauthorization Supported Device Family ALL Do not erase the device s existing USB unauthorizations C Erase the device s existing USB unauthorizations and replace them with an empty set Add New Profile Zero Client USB Bridged Supported Device Family ALL Do not erase the device s existing USB bridged settings C Erase the device s existing USB bridged settings and replace them with an empty set Add New Figure 4 104 MC Profile Zero Client USB
111. to optimize performance For information on optimizing networks for WAN connections see the following Knowledge Base topics on the Teradici support site e Packet size MTU settings 15134 40 e Bandwidth settings 15134 242 15134 88 e Image settings 15134 28 15134 51 e Windows desktop experience optimization 15134 242 15134 880 Remote Zero Client to Host Card via 3rd Party Broker The figure below shows a PCoIP session between a zero client and host card over a WAN with a 3rd party broker in the enterprise network acting as a connection server Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 Please refer to Connection Prerequisites for other conditions that may apply Enterprise T2 Zero Home Firewall Enterprise Network Client Device Gateway d SHH a Party TZ Host Broker Card Figure 3 9 Zero Client to Host Card via 3rd Party Broker Tera2 only Note If you are using Teral devices you must first set up a hardware VPN to tunnel from the home device to the enterprise gateway in order for this scenario to work See see Zero Client to Host Card Using a Hardware VPN for details To establish the connection 1 Configure the 3rd party broker to redirect traffic from the zero client to the host card See documentation for the broker for details TER1206003 Issue 5 7
112. to perform a soft power off when the Zero Client power button is pressed for less than 4 seconds and soft power off is enabled The Host workstation PC is commanded to perform a hard power off when the Zero Client power button is pressed for more than 4 seconds and hard power off is enabled This property configures the Wake on USB mode This property configures the Wake on LAN mode When this property is enabled the Zero Client automatically powers on when power is supplied This property configures the number of seconds of inactivity no keyboard mouse required before a PCoIP client powers down The timeout only applies to a device when it is not in session Valid values are 60 28800 or use D to disable the power down Non zero values are only allowed when the PCoIP client endpoint supports power off This property configures the number of seconds of inactivity no keyboard mouse required before a PCoIP client puts the displays into low power Suspend mode The timeout only applies to a device when it is in session Valid values are 10 14400 or use D to disable the feature Figure 4 76 MC Power Permissions 269 ar TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 72 MC Power Permissions Parameters Parameter Client Power Button Function Wake on USB Mode Wake on LAN Mode Power On After Power Loss Mode Client Power Down Timeout Seconds Display Suspend Timeout Seconds C
113. to use the OSD to configure a client to use a 3rd party connection broker to broker the connection between the client and a host card Connecting Hosts and Clients Using the VMware View Connection Server Broker You can also use the VMware View Connection Server to broker a connection between clients and host cards Note This is not the same thing as configuring a zero client to connect toa VMware View virtual desktop For this option VMware View Agent must be installed on the host workstation and a number of other configuration requirements for both the client and host must be in place For complete details please refer to Using PCoIP Host Cards with VMware View TER091 1004 For details on how to configure this option see the following topics in the GUI Reference 6 3 2 Zero Client View VDI Connections You can configure zero clients to use the PCoIP protocol when connecting to virtual desktops ina VMware View environment Depending on the size of your PCoIP deployment you may wish to use the MC to configure a profile witha VMware View session connection type or you may use the AWI or the OSD to configure an individual zero client to use a VMware View session connection type The following session connection types are available for zero client View VDI connections e View Connection Server e View Connection Server Auto Logon e View Connection Server Kiosk e View Connection Server Imprivata OneSign T
114. update the properties on this page click Save to save your changes TER1206003 Issue 5 121 vn Ss TERADICI Set Properties Setin Device Profile Family property Name ALL Session Connection Type PCoIP Zero Client and Host Administrator Guide Value View Connection Server Auto Logon View Connection Server Address Auto Logon Username Auto Logon Password Auto Logon Domain Desktop Name to Select po rh ro m Description This setting controls how the PCoIP device initiates and receives PCoIP sessions In a Muware dew environment this property sets the IP address or the FODN of the Mew Connection Server Specifies the Auto Logon usemame When Auto Logon is enabled this is the usemame sent to the VDM server Specifies the Auto Logon password When Auto Logon is enabled this is the password sent to the VOM server Specifies the Auto Logon domain When Auto Logon is enabled this is the domain sent to the WDM server When the desktop pool list includes a pool with this name then the Zero Client will immediately start a session with that pool The comparison is case Server Port insenstive When SSLis used to communicate with the connection server the default port is 443 If using firmware 3 x x and 55L communication is not enabled the default port is 80 0 65535 Enables 55L communications with the Mew Connection Server This property Figure 4 17 MC Sessi
115. use a non standard port for secure connections enter the port number Username To password protect the self help desktop enter a username in this field To password protect the self help desktop enter a password in this field Domain Enter the domain name for the self help desktop e g mycompany com Desktop Name to Select Enter the pool or desktop name for the self help desktop Link Text Enter the text that you want to appear as hyperlinked text on the Connect window 7 7 15 AWI Teraz Client PColP Connection Manager Auto Logon Session Settings Select the PCoIP Connection Manager Auto Logon session connection type from the Configuration 5 Session page to configure the client to automatically enter a user s login details when a PCoIP Connection Manager is used as the PCoIP session broker Note This connection type is included to support future products TER1206003 Issue 5 166 FS TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device TERADICI PColP Zero Client Session Connection Type PCoIP Connection Manager Auto Logon Server URI Logon Username Logon Password Logon Domain Name Hide Advanced Options Desktop Name to Select Certificate Check Mode Warn before connecting to untrusted servers Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Auto Connect Disabled x Conne
116. which you can configure the category s individual parameters The following example shows the parameters for the Network Configuration category Set Properties Property Name Value Description When this property is true the Host or Zero Client will contact a DHCP e server to be assigned an IP address subnet mask gateway IP Enable DHCP 6 True G False SIESS mA DNS tawas aise paaa Taam NG ae aly when this property is false This property allows for configuration of the Maximum Transmission Unit MTU packet size A smaller MTU may be required in situations Maximum MTU Size bytes 600 1500 such as VPN tunneling because PColP packets cannot be fragmented This property should be set to a value smaller than the network path MTU for the end to end connection between the Host and Zero Client a The device s SNMP support is enabled when this value is true When Enable SNMP True False false the device wil not respond to SNMP queries or generate traps Host and Zero Client devices can send SNMP traps to an SNMP SNMP NMS Address l Network Management System NMS This property configures the IP address or Fully Qualified Domain Name FQDN of the SNMP NMS When this the Host or Zero Client sends SNMP cold Enable SNMP Cold Start Trap 8 True 6 False Stat ape to a SNMP NMS atlas tas devise ta pond en oc sana Enable SNMP V1 Traps True False Enable generation of SNMPv1 traps when true Enable SNMP V2c Traps True False Enable
117. workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your
118. 0 e cece cece eeeeeee 215 Table 4 46 OSD Session Page Parameters 0000 e cece cece eeeeeee 219 Table 4 47 OSD Session Page Parameters 000 ce cece e cece cece eeeeeee 223 Table 4 48 OSD Session Page Parameters 00 cece eee eee e cece eeeeeeee 227 Table 4 49 OSD Session Page Parameters 0 00 ee cece cee cece ee eeeeeeeee 231 Table 4 50 AWI Session Page Parameters e eee eee eee cece cece eee eeeeeeeceeees 235 Table 4 51 MC Encryption Configuration Parameters eee cece eee 238 Table 4 52 MC Bandwidth Configuration Parameters cece eee ee eee 240 Table 4 53 AWI Bandwidth Parameters 2 coco 242 Table 4 54 MC Language Configuration Parameters 000000022 ceee cece e cece eee 244 Table 4 55 AWI Client Language Parameters 0c ce cece cece cece cece eeeeeee 245 Table 4 56 OSD Language Parameters 2 2 02 0 2 cece cece ce eee cece ececeeceeeeeeees 246 Table 4 57 MC Language Configuration Parameters 0000020 cccecee eee cece eeee 247 Table 4 58 MC Image Configuration Parameters 000 00000020 cece cece cece cece cece 249 Table 4 59 AWI Host Image Page Parameters HQ eee eee cece cece eee eeeeee cess 251 Table 4 60 AWI Client Image Page Parameters cece cece ccc e cece ee eee 253 Table 4 61 OSD Image Page Parameters c cece cece cece ccc cece cece eeeee
119. 0 seconds The session will be disconnected when this timeout period expires Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 10 MC PCoIP Connection Manager Auto Logon Session Settings Select the PCoIP Connection Manager Auto Logon session connection type from the MC to configure a profile to automatically enter users login details when a PCoIP Connection Manager is used as the PCoIP session broker Note This connection type is included to support future products This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 144 P an TERADICI Set Properties Setin Device Profile Family Vv Property Name Session Connection Type PCoIP Connection Manager Server Address Auto Logon Username Auto Logon Pa
120. 02 e eee eee ee eee 277 7 19 Configuring the Event Log ec c eee cece cee ce cece cee eeeeeeee 278 7 19 1 MC Event Log Settings e cece ce cee cee cece cece eee e eens 278 7 19 2 AWI Event Log Settings cee cece ce cee cece eee sees 280 7 19 39 OSD Event Log Settings 2 abaya eee na hs GLAD ANDA KAG NAGA weet DNA a 283 7 20 Configuring Peripherals 0020 o eee cece cece cee cee cee cece cece eee sees 284 7 20 1 MC Peripheral Settings lecc cece cee eee eee eee ee teen eee eee eeeee 284 7 20 2 AWI Client Help for Peripheral Settings L 285 1 21 Gontiguring IPVO 2 Ng nG ane ELA Na NG PALDA DAYA a eE aa Aea 285 7 21 1 MC IPv6 Settings ce cee cee cee cee ce eee ee ennnen 285 7 21 2 AWI IPv6 Settings ccc ccc eee cee cee ce cee cee eeceeeeeeees 287 7 213 OSD IPv6 Settings so 2 2 esse dceecves deve lela LY nose Kho DA DAY ba Dika DEDYGEDLI eee 289 7 22 Configuring SCEP R ce cece ce cece cee eee cece Ka R 291 7 22 1 MC SCEP Settings ccc cece cece cee cence eee cece aa a e 291 7 22 2 AWI Teraz Client SCEP Settings cee cece eee eee 292 7 22 3 OSD Teraz SCEP Settings cee cee cece cece eee eens 293 7 23 Configuring the Display Topology aa 294 7 23 1 MC Display Topology Settings e eee eee ee eee 294 7 23 2 OSD Dual display Display Topology Settings 29
121. 03 Issue 5 356 pa TERADICI PCoIP Zero Client and Host Administrator Guide 7 33 6 OSD Help for Image Settings For information about the OSD s Image page see OSD Image Settings 7 33 7 OSD Help for Display Topology Settings For information about the OSD s Topology page see OSD Teral Display Topology Settings or OSD Tera2 Display Topology Settings 7 33 8 OSD Touch Screen Settings The Touch Screen page lets you configure and calibrate settings for an attached Elo TouchSystems touch screen display See Setting up a Touch Screen Display for more information about installing and configuring this device Note Elo IntelliTouch and Elo AccuTouch are the only Elo TouchSystems touch screens supported You can access this page from the Options gt User Settings gt Touch Screen menu Note The Touch Screen page is only available through the OSD It is not available from the AWI User Settings Certificate Mouse Keyboard Image Display Topology Touch Screen Configure the touch screen settings NOTE The settings in this tab are applicable only when a compatible touch capable display has been detected Enable right click on hold Long Short Right click delay J Touch screen calibration Start OK Cance Apply Figure 4 144 OSD Touch Screen Page TER1206003 Issue 5 357 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 130 OSD Touch Screen Page Parameters
122. 10 to 9999 or use 0 to disable the feature Note This timeout only applies when the device is notin session 7 18 Configuring the Host Driver Function 7 18 1 MC Host Driver Function The setting on this page lets you configure a profile to enable or disable the PCoIP host software UI on the host computer Note For information about how to install and use the PCoIP host software see the PCoIP Host Software for Windows User Guide TER1008001 TER1206003 Issue 5 276 a TERADICI PCoIP Zero Client and Host Administrator Guide Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Ha Profile Family Property Name Value Description On host cards only this property controls the host driver function When enabled the r ALL Enable Host Driver True False Teradici PColP agent running on the host OS can interact with the host card The MC supports this feature on devices running firmware 3 1 0 or higher _Save Cancel indicates that the property requires a device restart after being changed Figure 4 82 MC Host Driver Configuration Table 4 78 MC Host Driver Configuration Parameters Enable Host When enabled lets you access the PCoIP host software UI on the host Driver computer This software lets users enable features such as the foll
123. 13 14 13 46 PCoIP Processor Family Tera2 PCoIP Processor Revision 0 0 Bootloader Version 1 3 0 Bootloader Build ID r4_1 14036 Bootloader Build Date Apr 4 2013 15 48 06 Figure 4 137 AWI Version Page Table 4 123 AWI Version Page Parameters VPD Information Vital Product Data Information provisioned by the factory to uniquely identify each host or client e MAC Address Host client unique MAC address e Unique Identifier Host client unique identifier e Serial Number Host client unique serial number e Firmware Part Number Part number of the current firmware e Hardware Version Host client hardware version number Firmware Information This information reflects the current firmware details e Firmware Version Version of the current firmware e Firmware Build ID Revision code of the current firmware e Firmware Build Date Build date for the current firmware TER1206003 Issue 5 348 Banna T TERADICI PCoIP Zero Client and Host Administrator Guide This information provides details about the PCoIP processor PCoIP Processor Information e PColIP Processor Family The processor family Tera1 or Tera2 e PColP Processor Revision The silicon revision of the PCoIP processor Revision B of the silicon is denoted by a 1 0 Bootloader Information This information reflects the current firmware bootloader details e Boatloader Version Version of the current bootloader e Bootloader Build ID Revisio
124. 2 kbps Pipeline Processing Rate Avg Max Limit 1 39 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Active Max 40 90 90 Image Quality Preference 50 Build To Lossless Enabled Reset Statistics Maximum Rate Display Refresh Rate Input Change Rate Output Process Rate Image Quality 1 60 fps 23 fps 21 fps Perceptually Lossless 2 N A N A N A N A 3 60 fps O fps O fps Lossless 4 N A N A N A N A Figure 4 128 AWI Host Session Statistics Page Note The above figure shows session statistics for a host card connected to a client with four connected displays If your deployment uses two displays information for only two displays will appear in this section Table 4 116 AWI Host Session Statistics Page Parameters Connection State The current or last state of the PCoIP session Values include the following Asleep Canceling Connected Connection Pending Disconnected Waking TER1206003 Issue 5 336 TERADICI PCoIP Zero Client and Host Administrator Guide 802 1X Authentication Indicates whether 802 1x authentication is enabled or disabled on Status the device PCoIP Packets Statistics PColP Packets Sent The total number of PCoIP packets sent in the current last session PC OIP Packets Received The total number of PCoIP packets received in the current last session PColP Packets Lost The total number of PCoIP packets lost in the current last session Bytes Sent
125. 3 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 120 Pafs TERADICI Parameter Session Lost Timeout Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only E
126. 3 Figure 4 126 AWI Host Session Control Pade 334 Figure 4 127 AWI Client Session Control bade 335 Figure 4 128 AWI Host Session Statistics Page eee cece ee es 336 Figure 4 129 AWI Client Session Statistics Dade eee eee eee eee ee 339 Figure 4 130 OSD Session Statistics Page 342 Figure 4 131 AWI Host CPU Pade 343 Figure 4 132 AWI Client Audio Page c eee e cece c cece c cece c ccc ccc cece ce eeeeeeees 344 Figure 4 133 AWI Client Display Page 0000 c cece cee eee cece cece eeeeeeees 344 Figure 4 134 AWI PCoIP Processor Page 345 Figure 4 135 OSD PCoIP Processor Page 346 Figure 4 136 OSD Ping Page 0 c cece ccc ce cece cece cceceeeeeeeeees 347 Figure 4 137 AWI Version Page cece cece ccc cece ccc ce cece cece ec eeceeeeeeeeees 348 Figure 4 138 OSD Version bade 349 Figure 4 139 AWI Host Attached Devices Page c cece cece cece cece cece cece 351 Figure 4 140 AWI Client Attached Devices Page 0 000222 c cece eee e cee e cece ee 352 Figure 4 141 OSD VMware View Page 0 2 2 2 eee ee cee eee c cece cee eececeeceeeeeeeees 354 Figure 4 142 OSD Mouse Page 355 Figure 4 143 OSD Keyboard Page irna ranananinannnnn 356 Figure 4 144 OSD Touch Screen Page e cece eee ececceeeeeeeeees 357 Figure 4 145 Processor Information on AWI Home Page 2 222 e eee cece eee 359 Figure
127. 3 When you first log into the MC a prompt appears asking you to accept the license agreement A fter reading it click Agree at this page For subsequent logins this prompt does not appear After logging into the MC the Home page appears 5 1 3 MC Home Page The MC Home page contains links to all the MC functions and also contains a Site Status section that displays summary information about the PCoIP devices discovered by the MC TER1206003 Issue 5 34 Sm 3 TERADICI TERADICI DEVICES GROUPS Manage Devices Manage Groups es Manage Profiles PCoIP Zero Client and Host Administrator Guide PROFILES POWER UPDATE Manage Power Q Update Firmware a L Monitor Device Logs IE x Manage Settings lemarks of Teradici Corporation e3 PColP Management Console SETTINGS ver LOGOUT Site Status PCoIP Devices Zero Clients Tera2 3 online 6 offline Terat 2 online 1 offline Hosts Tera2 4 online 2 offline Tera 3 online 3 offline Sessions 3 active Update DNS SRV Records Management Console pcoip mc terase local No record found DNS SRY Records Connection Broker Management Console Health Good 3 18 GB 79 free 837 95 MB used Disabled Disk Usage Extended Logging PCoIP MC 1 9 1 License Agreement Support Teradici com Figure 2 2 MC Home Page Device firmware is configured on the MC by defining profiles and then applying them to groups of devices C
128. 3 1 MC Display Topology Settings The settings on this page let you configure a profile with the display topology to use for Teral and Tera clients Note Use the Dual Display Zero Client layout for TERA2321 zero client devices TER1206003 Issue 5 294 Fm 3 TERADICI PCoIP Zero Client and Host Administrator Guide Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Profile Dual Display Zero Client Enable Configuration Display Layout Horizontal Vertical Alignment To z Port Primary i Resolution 1 ol 2 L Quad Display Zero Client E Enable Configuration Display Layout Z Horizontal vertical LALA Alignment Tor bd Port Primary Resolution e A 0 Native 1 2 ei 3 c C No rotation Native 4 c Fl Native EJ E E lative Figure 4 94 MC Display Topology Configuration Table 4 90 MC Display Topology Configuration Parameters Parameter Dual Display Zero Client Enable Configuration Enable to configure a device that supports two displays per PCoIP chipset Display Layout Select the layout for the displays A and B This setting should reflect the physical layout of the displays on the desk e Horizontal Select to arrange displays horizontally as indicated in the diagram e Vertical Select to arrange displays
129. 4 ba TERADICI 6 5 5 PCoIP Zero Client and Host Administrator Guide 2 From the zero client s AWI e Configure the Connection Management Interface session connection type and enter the DNS name or IP address of the connection manager i e the 3rd party broker 3 From the host card s AWI e Configure the Connection Management Interface session connection type and enter the DNS name or IP address of the connection manager 4 On your firewall or router allow both TCP and UDP traffic on port 4172 5 Start a PCoIP session 6 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for WAN connections see the following Knowledge Base topics on the Teradici support site e Packet size MTU settings 15134 40 e Bandwidth settings 15134 242 15134 88 e Image settings 15134 28 15134 51 e Windows desktop experience optimization 15134 242 15134 880 Remote Zero Client to Host Card via View Security Server The figure below shows a PCoIP session between a zero client and host card over a WAN using a View Security Server and View Connection Server pair to authenticate and connect the endpoints Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 This scenario also assumes you have the VMware V
130. 4 146 Processor Family Information on AWI Version Page 360 Figure 4 147 Processor Family Information on OSD Version bade 361 Figure 5 1 DVI and DisplayPort Connectors for 2560x1600 Resolution 376 Figure 5 2 UDP encapsulated ESP Packet Format 00 00220 378 Figure 5 3 IPsec ESP Packet Format 00000000 ce cece cece eeeeeeeeeees 378 TER1206003 Issue 5 15 TERADICI PCoIP Zero Client and Host Administrator Guide Table of Tables Table 1 1 Firmware 4 1 2 Release Features 22 Table 2 1 AWI Home Page Statistics 2 2 00 oo aa 43 Table 3 1 Supported Resolutions for PCoIP Host Cards and Zero Clients 61 Table 3 2 PCoIP Zero Client Security Settings Checklist ccc ccceeeeececccceeeeees 81 Table 4 1 Audio Parameters 85 Table 4 2 Network Parameters 2 00 2 2000 c cece cece cece eee e eee cece cece eee ce ee eeceeeeeeeeees 86 Table 4 3 Session Parameters ccc cc cece cence cece cece ence eeneeceeneeeeeneeeesaneees 86 Table 4 4 Audio Parameters 87 Table 4 5 Network Parameters 87 Table 4 6 Session Parameters 88 Table 4 7 MC Network Configuration Parameters 2 cccececcccceccccccceeeecccceeeees 89 Table 4 8 AWI Network Page Parameters a 91 Table 4 9 OSD Network Page Parameters aaa 94 Table 4 10 AWI Label Page Parameters 2 0 0 oo cece a 96 Table 4 11 OSD Label Page Parameters aa 98 Table 4 12 AWI
131. 68 when this option is enabled TER1206003 Issue 5 329 oan TERADICI PCoIP Zero Client and Host Administrator Guide Enable Preferred Enable this option when a display is attached but cannot be detected Resolution Override by the system and you want to specify a preferred resolution for the display The same default list of resolutions as above will be advertised except the preferred resolution you configure here for a display will be sent as the native resolution instead of the default native resolution of 1024x768 e Preferred resolution 0 Select the preferred resolution of the display connected to port 1 on the zero client e Preferred resolution 1 Select the preferred resolution of the display connected to port 2 on the zero client Any displays attached to the client will be set to their specified preferred resolutions when this option is enabled Enable Display Cloning This option is only available for the TERA2321 zero client Enable the display cloning option if you want the secondary display to mirror the primary display e g for digital signage trainings etc Note If you are connecting a TERA2321 zero client to a host workstation that does not have the PCoIP host software installed and the host driver function enabled and you are using monitor emulation on the host card you may experience black screens on the cloned displays To remedy the problem you can either install and enable the host software or you c
132. 74 to 10 0 10 3 4172 2 From the zero client s AWI e Configure the Direct to Host session connection type and enter the IP address of the destination enterprise NAT device 3 From the host card s AWI e Configure the Direct from Client session connection type 4 Onyour firewall or router allow both TCP and UDP traffic on the ports you have configured in your NAT devices 4172 TER1206003 Issue 5 72 soco TERADICI PCoIP Zero Client and Host Administrator Guide 5 Start a PCoIP session 6 If necessary adjust bandwidth and image parameters on both the host and client to optimize performance For more information on how NAT applications work with PCoIP see Knowledge Base support topic 15134 830 on the Teradici support site For information on optimizing networks for WAN connections see the following Knowledge Base topics e Packet size MTU settings 15134 40 e Bandwidth settings 15134 242 15134 88 e Image settings 15134 28 15134 51 e Windows desktop experience optimization 15134 242 15134 880 6 5 3 Remote Zero Client to Host Card via Hardware VPN The figure below shows a PCoIP session between a remote zero client and host card over a hardware VPN Enterprise VPN Gat Endpoint c bsol Devi Firewall misa NAT Device Enterprise Network Q PCoIP Host Card Figure 3 8 Hardware VPN Zero Client to Host Card A VPN is necessary when connecting the following PCoIP endpoints over the Internet e Tera
133. 8 7 23 3 OSD Quad display Display Topology Settings 301 7 24 Uploading an OSD Logo ee cee cee cee cece eee cece eeeeeees 303 7 24 1 MC OSD Logo Settings cece cee cee cee ce ee cee cece eeeeeees 303 7 24 2 AWI Client OSD Logo Settings lec c ec ece ec eeee eee ee eee eee eee 304 7 25 Uploading Firmware 022 o eee cee cece ee ee cee cee cee cece ec eeeeeeeeee 305 7 25 1 MC Firmware Management n a aaaaaanaa0a00000000000000an 0n annaonnnn ononon nn nnnnnnnen 305 7 25 2 AWI Firmware Upload Settings cee cee cee cece eens 306 7 26 Configuring USB Permissions aa 307 7 26 1 MC USB Permissions 00 0022 c cece ec eee eee ee cee cece eee cence eeeeeeee 307 7 26 2 AWI Host USB Permissions 200 2 c oe ce cece cee cee cee eee ce cee cece eeeee 310 7 26 3 AWI Client USB Permissions 0 0022 c eee narrare 313 7 27 Configuring the Certificate Store cece cee cee cee cee ee eens 317 7 27 1 MC Certificate Store Management e eee cece eee 317 7 27 2 AWI Certificate Upload Settings cece eeee eee 319 7 28 Configuring OSD Display Settings cece eee cee cee eee eee eeee 321 7 28 1 OSD Dual display Display Settings 2 20 a 321 7 28 2 OSD Quad display Display Settings ee eee eee eens 324 7 28 3 OSD TERA2321 Display Settings
134. AA E ani ide atedosesemece 378 2 RAU La TT 378 9 8 Zero Client FAQS 2 2 22 2 ciiiei4 P3 Reh N ERA LARLINDADIL DD RIA R RR MALL hah kh HR S hatag 379 10 Glossary Of ACONYMS a Naa anda aden maa GANSA NG ah LA KANAN bA AG Eiee NY Adads Pagba anan 380 TER1206003 Issue 5 9 TERADICI PCoIP Zero Client and Host Administrator Guide Table of Figures Figure 2 1 MC Login Page 34 Figure 2 2 MC Home Page ee 02sec eee e eee cece eee eee ccc ee eee eee e eee e cone ecco eeeeseneees 35 Figure 2 3 MC Profile Management Dade 36 Figure 2 4 MC Manage Profiles Page 37 Figure 2 5 Edit Properties Link 1 0 0 0 000000 c ccc c cece cece cece cece e eee c ee eee eee eeeeeeeeeeeees 38 Figure 2 6 Set Properties Page for Network Configuration e e 38 Figure 2 7 MC Manage Profiles Page Configured 0 000 c cece cece ee eee cece e cence eee 39 Figure 2 8 AWI Log In Page a 41 Figure 2 9 AWI Host Home Page 00 c cece eee e cece cece eee cece ee ec eee eeeeeeeeseeeees 42 Figure 2 10 AWI Client HomePage 43 Figure 2 11 Failed Login Attempt Warning 0c cece cece cece c eee ee ee eeceeeeeeees 46 Figure 2 12 AWI Menu Overview 2 2 eee cece cee eee ee eee eee cece ee eceeeeeeeeeeeenes 47 Figure 2 13 OSD Main Window 0 0 c ccc e eee e cece ence ee ee eee eeeneeeeees 48 Figure 2 14 OSD Connect Window e 48 Figure 2 15 OSD Connection Status 1 2 00 oll cece ce
135. CoIP Management Console User Manual TER0812002 Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Automatically discover other PCoIP devices Enable Discovery v Unlock Figure 4 12 OSD Discovery Page Table 4 16 OSD Discovery Page Parameter Enable Discovery When enabled hosts can be dynamically discovered by SLP management entities TER1206003 Issue 5 104 P s TERADICI PCoIP Zero Client and Host Administrator Guide 7 6 7 6 1 7 6 2 7 7 7 7 1 Configuring SNMP MC Help for SNMP Settings SNMP settings for the Management Console are located on the MC s Network Configuration page Note For more information on using the PCoIP SNMP Agent see Using SNMP with a PCoIP Device User Guide TER0805002 AWI SNMP Settings The SNMP page lets you enable or disable the host or client SNMP agent You can display this page for the host or client from the Configuration gt SNMP menu Note For more information on using the PCoIP SNMP Agent see Using SNMP with a PCoIP Device User Guide TER0805002 SNMP Change the SNMP configuration Enable SNMP M Community Name public Apply Cancel Figure 4 13 AWI SNMP Page Table 4 17 AWI SNMP Page Parameter Enable SNMP When enabled the device enables the PCoIP SNMP agent to respond to SNMP requests Disabling the SNMP agent prevents it from responding to SN
136. Configuration TER1206003 Issue 5 307 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 97 MC Profile Zero Client USB Configuration Parameters Profile Zero Choose one of the following Client USB e Donoterase the device s existing USB authorizations Select this option Authorization if you want to use the existing USB authorization settings that are configured on the client Erase the device s existing USB authorizations and replace them with an empty set Select this option if you want to remove all USB authorization settings that are configured on the client Add New Click this link if you want to add a new USB authorization entry to the existing settings that are configured on the client Profile Zero Choose one of the following Client USB e Do not erase the device s existing USB unauthorizations Select this Unauthorization option if you want to use the existing USB unauthorization settings that are configured on the client Erase the device s existing USB unauthorizations and replace them with an empty set Select this option if you want to disable all USB devices that are configured on the client Add New Click this link if you want to add a new USB unauthorization entry to the existing unauthorization settings that are configured on the client Profile Zero Choose one of the following Client USB e Donoterase the device s existing USB bridged settings Select this Bridged option if you want to use the ex
137. D Logo Supported Device Family ALL Set OSD Logo Figure 4 97 MC Profile OSD Logo Configuration TER1206003 Issue 5 303 sm TERADICI PCoIP Zero Client and Host Administrator Guide When you click Set OSD Logo the following screen displays from which you can upload an image file Add OSD Logo The OSD logo must be a 24bpp bitmap that does not exceed 256 pixels by 64 pixels Any other images will be displayed incorrectly or not at all Filename Browse Cacai Figure 4 98 MC Add OSD Logo Configuration Table 4 93 MC Add OSD Logo Configuration Parameters Filename Specify the filename of the logo image you want to upload You can browse to the target file using the Browse button The file must be accessible to the web browser i e it must be on a local or accessible network drive The 24 bpp bits per pixel image must be in BMP format and its dimensions cannot exceed 256 pixels in width and 64 pixels in height If the file extension is incorrect an error message appears Upload Click Upload to transfer the specified image file to the client A message to confirm the upload appears 7 24 2 AWI Client OSD Logo Settings The OSD Logo page lets you upload an image to display on the Connect page of the local On Screen Display OSD GUI You can access the OSD Logo page from the Upload 5 OSD Logo menu Note From the AWI you can configure the login screen on the OSD to display this logo instead of
138. D Teraz PCoIP Connection Manager Session Settings L L eee ee cee cess 210 7 7 25 OSD Teraz PCoIP Connection Manager Auto Logon Session Settings 214 7 7 26 OSD View Connection Server Session Settings cece eee ee eee eee 218 TER1206003 Iss ue 5 5 PS TERADICI PCoIP Zero Client and Host Administrator Guide 7 7 27 OSD View Connection Server Auto Logon Session Settings 222 7 7 28 OSD View Connection Server Kiosk Session Settings 226 7 7 29 OSD View Connection Server Imprivata OneSign Session Settings 230 7 7 30 OSD Connection Management Interface Session Settings L L L 234 7 8 Configuring Session Encryption e cee cece eee eee e sees 237 7 8 1 MC Encryption Settings 0 0 000 0 e aaar onera narrare 237 7 8 2 AWI Help for Encryption Settings 2 00 lec e ce eee ee cee cee cee cence ceeceececceees 238 7 9 Configuring Session Bandwidth cee cece cence ee 239 7 9 1 MC Bandwidth Settings 2 00 aa 239 7 9 2 AWI Bandwidth Settings e eee cee ce eee eee eeeee 241 7 10 Configuring the Language a 243 7 10 1 MC Language Settings L ce cece cee cee ee cece sees 243 7 10 2 AWI Client Language Settings cee cee cece eee 244 7 10 3 OSD Language Settings ccc cece cee cee cee ce cece eee ee ce
139. Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have
140. ER1206003 Issue 5 220 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a confi
141. ER1206003 Issue 5 65 TERADICI PCoIP Zero Client and Host Administrator Guide View Connection Server To configure a client to connect to a VMware virtual desktop with a manual logon use the View Connection Server session connection type You need to provide the IP address or DNS name of the VMware View Connection Server for this option For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Explains how to use the MC to configure a profile that sets the View Connection Server session connection type for client devices e AWI Client View Connection Server Explains how to use the AWI to configure a client to connect to a virtual desktop via a VMware View Connection Server e OSD View Connection Server Explains how to use the OSD to configure a client to connect to a virtual desktop via a VMware View Connection Server View Connection Server Auto Logon To configure clients to automatically enter users login details when clients connect to a virtual desktop use the View Connection Server Auto Logon session connection type You need to provide the IP address or DNS name of the VMware View Connection Server and also the user name user password and the domain name for the user to send to the server For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Auto Logon Explains how to use the
142. Firmware Information This information reflects the current firmware details e Firmware Version Version of the current firmware e Firmware Build ID Revision code of the current firmware e Firmware Build Date Build date for the current firmware PColP Processor This information provides details about the PCoIP processor Information s PColIP Processor Family The processor family Tera1 or Tera2 e PColP Processor Revision The silicon revision of the PCoIP processor Revision B of the silicon is denoted by a 1 0 Bootloader Information This information reflects the current firmware bootloader details e Boatloader Version Version of the current bootloader e Bootloader Build ID Revision code of the current bootloader e Bootloader Build Date Build date of the current bootloader 7 32 3 AWI Host Attached Devices Information The Attached Devices page lets you see information for the displays that are currently attached to the client TER1206003 Issue 5 350 a TERADICI PCoIP Zero Client and Host Administrator Guide Attached Devices View presently connected monitors Displays Port Model Status Mode Resolution Serial VID PID Date 1 BenQ EW2420 Not in Session DP 1920x1080 60 Hz V7B00284067 BNQ 7923 30 2011 2 SME2320 Not in Session DP No source signal HVRZA00951 SAM 6B2 42 2010 3 BenQ EW2420 Not in Session DP 1920x1080 60 HZ 93B02607026 BNQ 7923 10 2011 4 BenQ BL2400 Not in Session DP No source signal 92C00369SL
143. Guide By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to
144. I PCoIP Zero Client and Host Administrator Guide Table 4 42 OSD Session Page Parameters Parameters DNS Name or IP Address Wake Host from Low Power State Host Wake MAC Address Host Wake IP Address Enable Auto Reconnect Enable Peer Loss Overlay TER1206003 Issue 5 Enter the IP address or DNS name for the host Select whether to use the host s MAC address or IP address when configuring the Wake On LAN feature for a client This feature wakes up the host when the user presses the client s remote PC button or clicks the Connect button on the Connect window e Wake On LAN Enabled Peer Address When selected enables the wake up feature and displays the Host Wake MAC Address field so you can enter the host s MAC address Use this option when the client and host are connected to the same network Wake On LAN Enabled Custom Address When selected enables the wake up feature and displays the Host Wake MAC Address and Host Wake IP Address fields so you can enter both addresses for the host Use this option when the hostis connected to a different network from the client Note e The feature only works with hardware hosts It does not work with software hosts as they cannot be put into a low power state The hardware host must be able to support waking from low power state off hibernate sleep when it receives a wake on LAN packet For Tera2 clients you can disable the Wake On LAN feature from the AWI Power
145. I PCoIP Zero Client and Host Administrator Guide 7 28 7 28 1 Uploaded Certificates This displays any uploaded certificates To delete an uploaded certificate click the Remove button The deletion process occurs after the device is rebooted To view the details of a certificate click the Detail button These certificates appear as options in the Client Certificate drop down menu on the Network page 802 1X Client Certificate This is a read only field It is linked to the Client Certificate field on the Network page Configuring OSD Display Settings OSD Dual display Display Settings The Display page lets you enable the Extended Display Identification Data EDID override mode Note This function is only available through the OSD Under normal operation the GPU in the host computer queries a monitor attached to the zero client to determine the monitor s capabilities These are reported in the EDID information In some situations a monitor may be connected to a client in a way that prevents the client from reading the EDID information such as when connecting through certain KVM devices The Enable Attached Display Override feature in this page allows you to configure the client to advertise default EDID information to the GPU Warning You should only enable the Enable Attached Display Override feature when there is no valid EDID information and your monitor display characteristics are understood In the case of an EDID read
146. IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected
147. IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 134 am TERADICI PCoIP Zero Client and Host Administrator Guide 7 7 8 You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initat
148. If prompted enter your user name and password ON b mo If you are using a brokered connection and have more than one entitlement select the desired one and then click Connect When connected successfully your display shows your desktop on the host and the zero client s session LED on the front panel turns green 8 3 3 Other Useful Links The following topics provide more information about connecting zero clients and host cards e PCoIP Endpoints Gives an overview of the PCoIP clients and hosts you can deploy in your network e Connection Prerequisites Explains the conditions that must be in place before connecting PColIP clients and hosts TER1206003 Issue 5 364 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide 8 4 8 4 1 s Common LAN Scenarios Provides a quick overview of how to connect PCoIP clients and hosts from within a LAN e Zero Client to Host Card e Zero Client to Host Card via View Connection Server e Zero Client to Virtual Desktop via View Connection Server e Common Remote Access Scenarios Provides a quick overview of how to connect PCoIP clients and hosts remotely e Remote Zero Client to Host Card e Remote Zero Client to Host Card via Hardware VPN e Remote Zero Client to Host Card via 3rd Party Broker e Remote Zero Client to Host Card via View Security Server e Remote Zero Client to Virtual Desktop via View Security Server Configuring Syslog Settings You can configure syslo
149. Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 20 AWI Host Connection Management Interface Session Settings Select the Connection Management Interface session connection type from the Configuration 5 Session page to configure an external connection manager as the connection broker for the host to use Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection ma
150. MC to configure a profile that sets the View Connection Server Auto Logon session connection type for client devices e AWI Client View Connection Server Auto Logon Explains how to use the AWI to configure a client to automatically enter the user s login details when connecting to a virtual desktop via a VMware View Connection Server e OSD View Connection Server Auto Logon Explains how to use the OSD to configure a client to automatically enter the user s login details when connecting to a virtual desktop via a VMware View Connection Server View Connection Server Kiosk VMware View Kiosk mode allows you to configure clients to connect to a desktop that will be used for a kiosk implementation such as when multiple users connect to a desktop to obtain information that is not specific to any one individual At minimum you need to provide the IP address or DNS name of the VMware View Connection Server and the kiosk user name either a custom user name for the kiosk or its MAC address For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Kiosk Explains how to use the MC to configure a profile that sets the View Connection Server Kiosk session connection type for client devices e AWI Client View Connection Server Kiosk Explains how to use the AWI to configure a client to use Kiosk mode when connecting to a virtual desktop via a VMware View Connection Ser
151. MP requests and from generating traps It also ensures that the PColP SNMP MIB cannot be accessed Community Name Configures the SNMP community name used by the device Configuring a Session Configuring a Session The Session pages on the MC AWI and OSD let you configure how the host or client device connects to or accepts connections from peer devices The available configuration options depend on the session connection type you select TER1206003 Issue 5 105 as TERADICI PCoIP Zero Client and Host Administrator Guide Session Connection Types There are four main session connection types e Direct to Host with option for SLP host discovery e PCoIP Connection Manager with option for Auto Logon e View Connection Server with various options e Connection Management Interface Direct to Host Sessions A Direct to Host session is a direct connection between a zero client and a remote workstation containing a PCoIP host card You can specify a host s DNS name or IP address or you can configure clients to use Service Location Protocol SLP to discover a host You can also configure cllients to automatically reconnect to a host when a session is lost Table 4 18 Direct Session Connections Management Device s Session Connection Options Tool All Direct to Host Direct to Host SLP Host Discovery Direct from Client Client Direct to Host Direct to Host SLP Host Discovery Client Direct to Host Direct to H
152. NI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PC OIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 19 AWI Client View Connection Server Imprivata OneSign Session Settings Select the View Connection Server Imprivata OneSign session connection type from the Configuration gt Session page to configure the client to authenticate through the Imprivata OneSign system in addition to a View Connection Server when connecting to a virtual desktop TER1206003 Issue 5 190 a S TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device Session Connection Type view Connection Server Imprivata Onesign Z Bootstrap URL Hide Advanced Options OneSign Desktop Name Mode Ignore the Desktop Name to Select field gt
153. O BNQ 8002 7 2012 Hide Legend Legend Displays Status potential failures Description Connected EDID read failure EDID override The display is connected and the EDID has been bridged host client Disconnected No display or cable has been detected Not in Session EDID read failure EDID override The display is connected but we are not in session client we are still asserting hotplug and emulating the following displays host Unknown On startup on the host we have not received an EDID request which determines the mode type or have not extracted a set of timing which tells us definitively that we have a cable attached Potential Failures Description EDID read failure There was a failure during our DDC channel read of the display EDID Using a Teradici default EDID EDID override Even though we have not detected a display we are asserting hotplug and emulating that a Teradici default EDID is attached Cable error A duallink conversion cable has been detected on an incorrect port Duallink conversion cables must be connected to the correct pair of DVI ports The primary connector labeled 1 of a conversion cable must be connected to either port 1 or 3 for duallink operation The secondary connector labeled 2 on the duallink conversion cable must be plugged into the correct companion port ie primary port 1 secondary port 2 primary port 3 secondary port 4 Figure 4 139 AWI Host Attached Devices Page
154. PColP Zero Client and Host Administrator Guide TER1206003 Issue 5 CIPColP TERADIGI CONNECTED oe S TERADIC I PCoIP Zero Client and Host Administrator Guide Teradici Corporation 101 4621 Canada Way Burnaby BC V5G 4X8 Canada aF S p 1 604 451 5800 f 1 604 451 5818 TERADICI www teradici com The information contained in this documentation represents the current view of Teradici Corporation as of the date of publication Because Teradici must respond to changing market conditions it should not be interpreted to bea commitment on the part of Teradici and Teradici cannot guarantee the accuracy of any information presented after the date of publication This document is for informational purposes only TERADICI MAKES NO WARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS DOCUMENT Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of Teradici Corporation Teradici may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from Teradici the
155. SD or AWI e Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list 117 Pafs TERADICI Parameter Connection Server Cache Entry 1 to 25 Self Help Link Mode Auto Launch If Only One Desktop Enable Login Username Caching Use OSD Logo for Login Ba
156. SNMP NMS Address If you want the device to send SNMP traps to an SNMP Network Management System NMS enter the IP address or fully qualified domain name FQDN of the SNMP NMS Enable SNMP Cold When enabled the device sends SNMP cold start traps to the SNMP Start Trap NMS after the device is powered on or reset Enable SNMP V1 Traps When enabled allows generation of SNMPv1 traps Enable SNMP V2c When enabled allows generation of SNMPv2c traps Traps Enable Static IP When enabled the device will use the fallback IP address netmask Fallback and gateway when DHCP lease acquisition fails after timeout seconds of trying Note This property requires a device restart after being changed Static Fallback IP Configures the IP address to use when Static IP Fallback is enabled Address and DHCP lease acquisition fails Note This property requires a device restart after being changed Static Fallback Subnet Configures the subnet mask to use when Static IP Fallback is Mask enabled and DHCP lease acquisition fails Note This property requires a device restart after being changed Static Fallback Gateway Configures the gateway address to use when Static IP Fallback is Address enabled and DHCP lease acquisition fails Note This property requires a device restart after being changed Static Fallback Timeout Configures the amount of time in seconds the device will attempt to acquire a DHCP lease before using the fallback address conf
157. Supported Overlay 000 eee cece cece eeeeee 57 Figure 2 34 No Source Signal Overlay eee 58 Figure 2 35 Source Signal on Other Port Overlay 58 Figure 2 36 OSD Options Menu 22 22 0200 eee 59 Figure 3 1 PColP Hardware Endpoints 0 200 2220 2 cee cece cece cence eee e eee ee eeees 60 Figure 3 2 PCoIP Software Endpoints 0 20000 c cece cece cece cece ce ceceeeceeeeeeeees 62 Figure 3 3 Zero Client to Host Card LAN 68 Figure 3 4 View Zero Client to Host Card via View Connection Server 68 Figure 3 5 View Zero Client to Virtual Desktop via View Connection Server 69 Figure 3 6 Teraz Zero Client to Host Card WANT 71 Figure 3 7 Remote PCoIP Sessions with Multiple Teraz Devices 0000000000000000000000 72 Figure 3 8 Hardware VPN Zero Client to Host Card 73 Figure 3 9 Zero Client to Host Card via 3rd Party Broker Teraz only 74 Figure 3 10 View Zero Client to Host Card via View Security Connection Server 75 Figure 3 11 View Zero Client to VDI Desktop via View Security Connection Server TT Figure 3 12 View Soft Client to Host Card via View Security Seer 78 Figure 4 1 AWI Host Initial Setup Page _ 2 022222 0 00 e eee 85 Figure 4 2 AWI Client Initial Setup Page 87 Figure 4 3 MC Network Configuration 2 0 0 2 cee
158. Teral processor family please use the firmware 4 0 2 release TER1206003 Issue 5 24 TERADICI PCoIP Zero Client and Host Administrator Guide 2 4 What s New in Firmware 4 0 2 The Teradici firmware 4 0 2 release provides the following features and enhancements e Processor family information You can now display information about the processor family and chipset in your device a number of ways For details see Displaying Processor Information e Display topology configuration enhancements To support the new Tera2 display capabilities the Display Topology Configuration page on the Management Console MC and the Display Topology settings on the On Screen Display OSD now let you configure layout alignment and resolution properties for dual display and quad display topologies e Preferred resolution override enhancements In this release an expanded list of default resolutions is included when you configure a zero client to advertise default Extended Display Identification Data EDID information to the graphics processing unit GPU in a host workstation For Tera2 clients you can now configure preferred default resolutions for up to four displays For details see OSD Tera2 Display Settings e Expanded list of test display resolutions The Display page on the Administrator Web Interface AWI now contains an expanded list of display resolutions for viewing a test pattern on a zero client For details about how to configure a
159. User Settings gt Certificate menu Note If Certificate Check Mode Lockout is enabled from the AWI users will not be able to modify the settings on this page TER1206003 Issue 5 353 ag TERADICI PCoIP Zero Client and Host Administrator Guide Certificate Mouse Keyboard Image Display Topology Touch Screen Certificate Checking Mode This mode determines how the client proceeds when it cannot verify that your connection to the server is secure It is not recommended that you change this setting unless instructed to do so by your system administrator Never connect to untrusted servers Warn before connecting to untrusted servers Do not verify server identity certificates OK Cancel Apply Figure 4 141 OSD VMware View Page Table 4 127 OSD VMware View Page Parameters Parameter Never connect to untrus ted servers Warn before connecting to untrusted servers Do not verify server identity certificates certificate is not installed Configures the client to allow all connections 7 33 2 MC Help for Certificate Checking Settings Certificate checking settings for the Management Console are described in the following topics e PCoIP Connection Manager pages e View Connection Server pages 7 33 3 AWI Client Help for Certificate Checking Settings Certificate checking settings for the AWI are described in the following topics TER1206003 Issue 5 C
160. WI Auto Connect This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect Connection Server This field determines whether a connection server is dynamically Cache Mode added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select e Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list Note You can use the PColP Management Console to pre populate the list of available connection servers Enable Self Help Link See Enabling the Self Help Link for details Auto Launch If Only One When enabled users are automatica
161. Zero Client Smart Card Hardware Token Configuration Typically no configuration is required on the zero client side for the following e CAC and PIV smart card user authentication e SIPR hardware token user authentication However for CAC cards that support both the modern PIV and the old style CAC GSC IS command sets administrators may want to enable the Prefer GSC IS over PIV Endpoint TER1206003 Issue 5 83 ing TERADICI PCoIP Zero Client and Host Administrator Guide checkbox in the MC AWI and OSD View Connection Server and View Connection Server Imprivata Onesign windows TER1206003 Issue 5 84 ca TERADICI 7 1 7 1 1 GUI Reference Initial Setup AWI Host Initial Setup Page You can display this page from the Configuration gt Initial Setup menu Initial Setup 1 1 Manual Configuration These settings must be configured before the device is used for the first time Step 1 Audio Enable HD Audio V Note To enable audio please ensure that audio is also enabled on the Client This will select the Line In input If using Microsoft Windows Vista Windows 7 please ensure you do the following for this feature to function correctly 1 Run regedit 2 Search the registry keys for PinConfigOverrideVerbs and delete these registry entries Enable Audio Line In P Step 2 Network Enable DHCP M IP Address Raz les les RS Subnet Mask 255 J255 255 fo Gateway Raz fies les fr P
162. Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact you
163. a View Security Server e Remote Zero Client to Virtual Desktop via View Security Server Configuring a Zero Client PCoIP zero clients are secure client endpoints that allow users to connect to a virtual desktop or remote host workstation over a local or wide area IP network Setting up the Zero Client For detailed instructions on how to physically set up a zero client and connect it to USB devices monitors and the network please see Tera2 PCoIP Zero Client Quick Start Guide TER1207007 This guide has detailed instructions for each step of the installation process Note If your network does not support DHCP the card s default IP address will be 192 168 1 50 Establishing a PCoIP Session Note Zero clients are pre configured to connect directly to a PCoIP host card but you can easily configure them for any session connection type After successfully completing the installation steps outlined in Tera2 PCoIP Zero Client Quick Start Guide TER 1207007 the zero client will be powered on and ready to use The next step is to initiate a PCoIP session The easiest way to get started is to connect to a host card using SLP host discovery TER1206003 Issue 5 363 ba TERADICI PCoIP Zero Client and Host Administrator Guide Note SLP host discovery requires the zero client and host PC to reside on the same subnet You also need to know the IP address and or MAC address of the host card so you can select it from the list of
164. a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 225 ann TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides i
165. a host card e Scenario 5 Using a View Security Server View Connection Server pair to broker a connection between a zero client and a View virtual desktop e Scenario 6 Using a View Security Server View Connection Server pair to broker a connection between a remote View software client and a host card e Scenario 7 Using View Connection Servers for remote and internal connections Note You can also use the Teradici Arch published desktop solution over a WAN to connect a PCoIP client to a Microsoft published desktop using PCoIP as the remote protocol For details please see Teradici Arch Published Desktop Installation Guide TER1211001 TER1206003 Issue 5 70 ba a TERADICI PCoIP Zero Client and Host Administrator Guide 6 5 2 Remote Zero Client to Host Card As of firmware 4 1 0 Tera2 zero clients and host cards use UDP encapsulated IPsec format Because this encapsulation type supports IP address and port number translation it is not necessary to set up a VPN when these devices connect remotely To connect devices with earlier firmware versions see Zero Client to Host Card Using a Hardware VPN Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 Please refer to Connection Prerequisites for other conditions that may apply Note The IP addresses in the following figures ar
166. a2 client AES 128 GCM for the PColP session 153 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have
167. able see support topic 15134 348 9 6 PCoIP Packet Format PColIP is a real time technology that uses UDP as the transport layer protocol PCoIP supports two encryption types UDP encapsulated ESP and native IPsec ESP An unencrypted PCoIP transport header field is also present for devices with firmware 4 1 0 installed and or for scenarios using View 5 1 The PCoIP transport header allows network devices to make better QoS decisions for PCoIP traffic Note TCP UDP port 4172 is the Internet Assigned Numbers Authority LANA port assigned to the PCoIP protocol UDP port 4172 is used for the session data and TCP port 4172 is used for the session handshake For more information about TCP UDP ports that are TER1206003 Issue 5 377 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide 9 6 1 9 6 2 9 7 used for PCoIP technology see Knowledge Base support topic 15134 114 on the Teradici support site UDP encapsulated ESP Packet Format UDP encapsulated ESP is the default packet format for Tera2 devices with firmware 4 1 0 installed It is also used for Teral devices with firmware 3 x installed that connect remotely via a View Security Gateway The UDP encapsulated ESP packet format is illustrated in the figure below This figure also shows the location of the PCoIP transport header in a UDP encapsulated ESP packet PColP Orginal UDP ESP ESP ESP IP Header Header oe Header PEOIE Hangal ai banana Trailer Authentication
168. able 4 30 MC Session Configuration Parameters cece ee eee c cece eee eee 145 Table 4 31 AWI Session Page Parameters 0 222222 e cece cece cee eeeeeeeeeeeeeees 150 Table 4 32 AWI Session Page Parameters 2 222222 eee cece cece cece cece eee eeeeeeeeeeeeees 151 Table 4 33 AWI Session Page Parameters 0 0 22 2c eee cece c cece cece cece eeeeeeeeeeeees 156 Table 4 34 AWI Session Page Parameters cece eee cece cece cece cece eee eecceeceeeees 160 Table 4 35 AWI Session Page Parameters 2 02 22 e cece eee e eee eeeeeeeeeeeees 167 Table 4 36 AWI Session Page Parameters 2 e cece e cece cece cece eeeeccceeeeeeees 173 Table 4 37 AWI Session Page Parameters e cece cece cece eeeceeeeeeeees 180 Table 4 38 AWI Session Page Parameters cece eee cece cece cece cece eee ececeeeeeeees 186 Table 4 39 AWI Session Page Parameters 0 22222 c cece cece eee ceecceeeeeeeees 191 Table 4 40 AWI Session Page Parameters 0 e cece cece cece cece eee eeececeeeeeeees 197 Table 4 41 AWI Session Page Parameters HQ eee ee cece cece eee e ee eeeeeeeeeeeees 199 Table 4 42 OSD Session Page Parameters 0 0 e cece cece eeeeeee 204 Table 4 43 OSD Session Page Parameters 000 ce cece cece eee e eee eeeeeeeee 208 Table 4 44 OSD Session Page Parameters 0c cece eee cece cece eeeeeee 211 Table 4 45 OSD Session Page Parameters 0 0
169. able DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 21 AWI Client Connection Management Interface Session Settings Select the Connection Management Interface session connection type from the Configuration gt Session page to configure an external connection manager other than VMware View Connection Server as the connection broker for the client to use TER1206003 Issue 5 198 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection manager can also locate an appropriate peer for the device to connect to and then initiate the connection Session Configure the connection to a device Session Connection Type Connection Management Interface x DNS Name or IP Address Hide Advanced O
170. above illustration upper left e TERA2321 DP DVI I dual display PCoIP zero client This zero client supports one 2560x1600 monitor on the DisplayPort interface only Connect the connector on a DisplayPort cable to the DisplayPort port on the zero client as shown in the above illustration upper right e TERA2140 DVI D quad display PCoIP zero client This client supports up to two 2560x1600 resolution monitors For each monitor connect the two DVI D cable connectors on a custom dual link DVI D cable adapter to the two DVI D ports that are shown in the above illustration lower left These connectors must be connected to ports on the client exactly as shown e TERA2140 DP quad display PCoIP zero client This zero client supports up to two 2560x1600 monitors For each one connect the connector on a DisplayPort cable to a DisplayPort port on the zero client as shown in the above illustration lower right TER1206003 Issue 5 376 soco TERADICI PCoIP Zero Client and Host Administrator Guide Note For details about other resolution options see PCoIP Host Cards and Zero Clients 9 4 Host Cards PCoIP host cards are small add in cards that can be integrated into tower PCs rack mount PCs PC blades and server blades The card s TERA series processor performs advanced display compression algorithms to encode a user s full desktop environment This information is then communicated in real time over an IP network to the user s PCoIP zero
171. achine go to your Certificate Authority URL using the format https lt server gt certsrv e g https ca domain local certsrv Click Request a certificate and then advanced certificate request Click Create and submit a request to this CA At the pop up window click Yes Fill out the Advanced Certificate Request form as follows a Inthe Certificate Template section select the certificate for clients e g Zero Client 802 1x b In the Identifying Information for Offline Template section fill out all the fields Important The name you enter in the Name field must be the fully qualified domain name of the client user you created in Create a Client User e g ZeroClient mydomain local c Inthe Additional Options section set the Request Format to PKCS10 d If desired enter a name in the Friendly Name field e Click Submit and then Yes at the pop up window f At the Certificate Issued window click Install this certificate Export the Client Certificate 1 O MM ee O From the machine on which you issued the certificate open a Microsoft Management Console window e g enter mmc exe in the Start menu search field From the console window select File gt Add Remove Snap in Add the Certificates snap in selecting My user account Click Finish and then OK to close the Add or Remove Snap ins dialog Select Certificates Current User gt Personal gt Certificates In the right panel right click the c
172. actory default values does not revert the firmware or clear the custom OSD logo Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Reset all configuration and permissions settings stored on the device Reset Parameters Beset Figure 4 125 OSD Reset Page Table 4 113 OSD Reset Parameters Reset Parameters When you click this button a prompt appears for confirmation This is to prevent accidental resets 7 31 Viewing Diagnostics AWI OSD 7 31 1 AWI Help for Event Log Settings For information about the AWI s Event Log page see AWI Event Log Settings TER1206003 Issue 5 333 TERADICI PCoIP Zero Client and Host Administrator Guide 7 31 2 OSD Help for Event Log Settings For information about the OSD s Event Log page see OSD Event Log Settings 7 31 3 AWI Host Session Control Settings The Session Control page lets you view information about a device and also allows you to manually disconnect or connect a session You can access this page from the Diagnostics gt Session Control menu Session Control Control the device Connection State Connected to TERA2140 client 192 168 54 133 Disconnect Peer IP Address 192 168 54 133 Peer MAC Address 00 30 04 0D DB BC Figure 4 126 AWI Host Session Control Page Table 4 114 AWI Host Session Control Page Parameters Connection State This field displays the current state f
173. age log information Clear Click to delete all event log messages stored on the device Event Log Filter Mode Click the pull down menu to select an event log filtering mode e Verbose default settings e Terse Enable Syslog Enable or disable the syslog standard as the logging mechanism for the device Note If syslog is enabled you must configure the remaining fields If syslog is disabled these fields are non editable Identify Syslog Host By Choose if the syslog server hostis identified by IP address or by fully qualified domain name FQDN TER1206003 Issue 5 281 as TERADICI Parameter Syslog Host IP Address Syslog Host DNS name Syslog Host Port Syslog Facility TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide The parameter that displays depends on which option you choose to identify the syslog server host e IP Address Enter the IP address for the syslog server host s FQDN Enter the DNS name for the syslog server host Note If you enter an invalid IP address or DNS name a message appears to prompt you to correct it Enter port number of the syslog server Note The default port number value is 514 The facility is a number attached to every syslog message used to categorize the source of the syslog messages The facility is part of the standard syslog header and can be interpreted by all syslog servers Enter a facility to suit your logging needs For example you cou
174. ages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 26 OSD View Connection Server Session Settings Select the View Connection Server session connection type from the Options 5 Configuration 5 Session page to configure a client to use a VMware View Connection Server as the broker when connecting to a virtual desktop Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 SGER Label Discovery Session Language OSD Display Access Reset vmware Horizon View Client Configure the connection to a peer device Connection Type view Connection Server DNS Name or IP Address Advanced OK Cancel Apply Unlock Figure 4 44 OSD Session Connection Type View Connection Server TER1206003 Issue 5 218 Re ning TERADICI vmware Horizon View Client PCoIP Zero Client and Host Administrator Guide Configure the advanced View Connection Server settings for the device Desktop Name to Select Port Auto Connect Remember Username Auto Launch If Only One Desktop Use OSD Logo For Login Banner Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Leave blank for default Disabled bad v
175. ails about these setup procedures are included in the PCoIP Management Console User Manual TER0812002 The MC s HTTPS connection is secured using a PCoIP MC root Certificate Authority CA certificate For information on how to install this certificate see the PCoIP Management Console User Manual TER0812002 The following browsers have been tested with this release e Firefox version 3 or later e Internet Explorer 7 0 and 8 0 If you try to log into the MC web interface using a different browser an error message appears that lists the supported browsers Logging into the MC To log into the Management Console web interface 1 From an Internet browser enter the IP address of the MC web page The IP address may be a static or dynamic address depending on how it is determined when the MC is configured e Static IP Address The IP address is hard coded and must be known e Dynamic IP Address The IP address is dynamically assigned by the Dynamic Host Configuration Protocol DHCP server You can get it from the DHCP server TER1206003 Issue 5 33 Banna T TERADICI PCoIP Zero Client and Host Administrator Guide 2 From the login page enter the administrative password The default value is blank Gie TERADICI CB DA Management Console Enter password to login Ee Login Password d trademarks of Teradici Corporation PColP MC 1 9 0 License ement Support ration Figure 2 1 MC Login Page
176. aligned when they are different sizes Note This setting affects which area of the screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes Primary Configure which video port on the zero client you want as the primary port Note The display that is connected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the display
177. an disable monitor emulation on the video port for the secondary display only 7 29 Configuring Password Parameters AWI OSD 7 29 1 OSD Password Settings The Password page lets you update the local administrative password for the device You can access this page from the Options gt Password menu The password can be a maximum of 20 characters Some PCoIP devices have password protection disabled by default and the Password page is not available on these devices You can enable password protection for these devices on the MC s Security Configuration page Note This parameter affects the AWI and the local OSD GUI Take care when updating the client password as the client may become unusable if the password is lost Old Password New Password Confirm New Password Reset Cancel Figure 4 122 OSD Change Password Page TER1206003 Issue 5 330 FS T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 110 OSD Change Password Page Parameters Old Password This field must match the current administrative password before you can update the password The new administrative password for both the AWI and the local OSD GUI Confirm New Password This field must match the New Password field for the change to take place If the client password becomes lost you can click the Reset button to request a response code from the zero client vendor The challenge code is sent to the vendo
178. ancel Apply Figure 4 50 OSD Session Connection Type View Connection Server Imprivata OneSign TER1206003 Issue 5 230 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Advanced Settings vmware Horizon View Client Configure the advanced View Connection Server settings for the device S z OneSign Desktop Name Mode ignore the Desktop Name to Select field Desktop Name to Select Remember Username W Use OSD Logo For Login Banner Prefer GSC IS S X Enable Peer Loss Overlay O Enable Preparing Desktop Overlay O Disconnect Message Filter Show All gt OK Cancel _ Figure 4 51 Advanced Settings Table 4 49 OSD Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Bootstrap URL Enter the bootstrap URL used to find an initial OneSign server in a OneSign authentication deployment Onesign Desktop Name Select whether the Desktop Name to Select property is used in Mode OneSign Mode e Ignore the Desktop Name to Select field e Use the Desktop Name to Select field if set Desktop Name to Select Enter the desktop name When the desktop pool list includes a pool with this name the client will immediately start a session with that pool Note This field is case insensitive Remember Username When enabled the username text box automatically populates with the la
179. andwidth from the host to the client e g graphics data When configuring clients it defines the minimum bandwidth from the client to the host e g USB data A setting of O configures the PCoIP processor to reduce bandwidth to 1000 Kbps during these network impairments You should have a good understanding of the network topology before setting this to a non zero value Note The firmware implements a slow start algorithm that increases the bandwidth used until the required bandwidth is reached network congestion is detected or the Device Bandwidth Limit is met It begins at the lesser of the Device Bandwidth Limit and 8000 Kbps and increases the bandwidth used within seconds The slow start algorithm allows a graceful session startup for low bandwidth scenarios e g WAN scenarios After initiating a PCoIP session users may temporarily notice low bandwidth video artifacts as the algorithm ramps up bandwidth use Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 7 9 2 AWI Bandwidth Settings The settings on this page let you control the bandwidth used by a host or client during a PCoIP session You can display this page for a host or client from the Configuration gt Bandwidth menu The parameters on this page are applied immediately after you click Apply TER1206003 Issue 5 241 ann TERADICI PCoIP Zero C
180. ard on Windows Client if available GPO is set to allow the keyboard layout setting it is used during the user s session If this GPO is not set to allow the setting itis dropped 7 10 3 OSD Language Settings The settings on this page let you configure the language used in the OSD user interface You can display this page from the Options 5 Configuration 5 Language menu TER1206003 Issue 5 245 TERADICI PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset Select a language for the user interface Language English E Keyboard Layout lus Cancel Figure 4 59 OSD Language Page Table 4 56 OSD Language Parameters Language Configure for the OSD user interface Note This does not affect the language setting for the actual user session Keyboard Layout Change the layout of the keyboard When the user starts a session this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keyboard on Windows Client if available GPO is set to allow the keyboard layout setting it is used during the user s session If this GPO is not set to allow the setting itis dropped 7 11 Configuring OSD Parameters 7 11 1 MC OSD Settings The settings on this page let you configure a profile with the screen saver timeout value to use on a device s OSD and also to control which menus an
181. aring Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher Enabled Session Ciphers Disconnect Message Filter Enable DSCP Enable Transport Congestion Notification Hide Advanced Options r v M CTRL ALT F12 Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption AES 256 GCM M AES 128 GCM M Show ALL Ka r Vv Apply Cancel Figure 4 25 AWI Session Connection Type Direct to Host SLP Host Discovery Table 4 33 AWI Session Page Parameters Parameters Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 5 When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 h
182. ate and change the host s power state You can access this page from the Diagnostics gt Host CPU menu TER1206003 Issue 5 342 ning TERADIC PCoIP Zero Client and Host Administrator Guide Host CPU View identity view and change power state host only Host Identity Current Power State SO On Change Power State 55 Soft Off apply Figure 4 131 AWI Host CPU Page Table 4 119 AWI Host CPU Page Parameters Host Identity The identity string of the host computer if data is available Current Power State The current power state that is configured for the host Change Power State Select one of the following options e S5 Soft Off Configures the client s remote PC button to perform a soft power off of the host i e to put the host in sleep mode when the button is pressed for less than four seconds S5 Hard Off Configures the client remote PC button to perform a hard power off of the host i e a device shutdown when the button is pressed for more than four seconds Note To use this feature the host must have compatible hardware architecture 7 31 9 AWI Client Audio Settings The Audio page lets you generate an audio test tone from the client You can access this page from the Diagnostics gt Audio menu To generate an audio test tone click Start to start the test tone Click Stop to stop the test Note The Audio page functionality is only available on a client when the clien
183. ater AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 176 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you d
184. ation Zero Client Control Panel Short press button to navigate to other options Your selection will be completed when the timer runs out 1 Disconnect 4 2 Power Off Workstation 3 Cancel Figure 2 24 Zero Client Control Panel Users can select an option from this overlay in a number of ways e Continue to tap the connect disconnect button to toggle between options until the desired one is highlighted then wait for the four second countdown to complete e Use the up down arrow keys on the keyboard to highlight the desired option then press the Enter key e Type the number of the desired option to select it immediately During a session users can also use a Ctrl Alt F12 hotkey sequence to display this overlay providing the following options are configured in advance TER1206003 Issue 5 54 TERADICI PCoIP Zero Client and Host Administrator Guide e Enable Session Disconnect Hotkey must be enabled in the advanced options on the Session View Connection Server page e The Enable Local Cursor and Keyboard feature must be enabled on the PCoIP host software on the host computer For details see PCoIP Host Software for Windows User Guide TER 1008001 e On the client the keyboard must be recognized as locally connected i e not bridged Note the latter two options must also be in place in order for users to use the up down arrow keys or to type in a number to select a disconnect option on this overlay In ord
185. ation as indicated in the diagram Alignment Select how you want displays aligned when they are different sizes Note This setting affects which area of the screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes TER1206003 Issue 5 297 ning TERADICI PCoIP Zero Client and Host Administrator Guide Primary Configure which video port on the zero client that you want as the primary port
186. ation Parameters Parameter View Connection Server Address Use Kiosk Custom Username Kiosk Mode Custom Username Kiosk Mode Password Server Port Enable View Connection Server SSL TER1206003 Issue 5 Enter the IP address or the fully qualified domain name FQDN of the View Connection Server When enabled the login name is presented as Custom lt XXX gt where XXX is the value of the Kiosk Mode Custom Username When disabled clients use the MAC based username of the form CM AA BB CC DD EE FF When Use Kiosk Custom Username is configured to use a custom username of the form Custom lt XXxX gt enter the value for the XXX component This field is limited to 13 characters Enter the password to use to access a virtual desktop in Kiosk mode Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled enables SSL communication with the connection server Note This property has no effect on devices running firmware version 4 0 0 or greater because SSL communication with the connection server is always enabled 127 Pafs TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overl
187. ator Guide PCoIP Deployment Scenarios PCoIP Endpoints PCoIP is a flexible technology that lets you deploy both PCoIP hardware endpoints e g PCoIP zero clients and host cards and PCoIP software endpoints e g soft clients and virtual desktops in your network For example you can use a zero client to connect to a PCoIP host card or to a virtual desktop Alternatively you can use a PColIP soft client to connect to a host card or virtual desktop PCoIP Hardware Endpoints The following figure shows some examples of PCoIP hardware endpoints that you can deploy in your network PCoIP Zero Clients PCoIP Host Cards Tower Workstation PCle Rack Workstation PCle Blade PC IPCI Mezzanine Figure 3 1 PColP Hardware Endpoints The table below lists the processor name and family for each device along with the set of display resolutions the device supports Note The processor name refers to the chipset used in the PCoIP device For example TERA2140 is the processor used in the second generation TERA2140 zero client and TERA2240 is the processor used in the second generation TERA2240 PCle host card for tower PC or rack mount workstations and TERA2240 PCI Mezzanine host card for blade workstations For details on how to display the processor name for your device see Displaying Processor Information TER1206003 Issue 5 60 TERADICI PCoIP Zero Client and Host Administrator Guide Table 3 1 Supported Resolutions
188. ator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted e You have been disconnected because an administrator disconnected you e You have been disconnected because you logged in from another location e You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x30
189. ature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which let
190. ault all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Terai devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Ter
191. available hosts In addition the host card must be configured to accept any peer or to accept the specific MAC address of the zero client You can configure this from the host AWI Configuration gt Session gt Direct from Client page To connect to a host card using SLP host discovery 1 From the Options gt Configuration gt Session menu on the zero client s OSD select the Direct to Host SLP Host Discovery connection type and then click OK 2 Click the Connect button 3 When the Discovered Hosts screen appears with a list of available hosts select the desired one by its IP MAC address pair and then click OK 4 If prompted enter your user name and password and then click OK When connected successfully your display shows your desktop on the host and the zero client s session LED on the front panel turns green To establish a session using another session connection type 1 From the zero client s OSD select the Options gt Configuration gt Session menu 2 From the Connection Type drop down list select the desired connection type e Direct to Host e PCoIP Connection Manager Tera2 only e PCoIP Connection Manager Auto Logon Tera2 only e View Connection Server e View Connection Server Auto Logon e View Connection Server Kiosk e View Connection Server Imprivata OneSign e Connection Management Interface After entering the required information click OK on the Session page Click the Connect button
192. ave been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You
193. ay Enable Session Disconnect Hotkey TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed e Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications tha
194. ay The same default list of resolutions as above will be advertised except the preferred resolution you configure here for a display will be sent as the native resolution instead of the default native resolution of 1024x768 e Preferred resolution 0 Select the preferred resolution of the display connected to port 1 on the zero client e Preferred resolution 1 Select the preferred resolution of the display connected to port 2 on the zero client Any displays attached to the client will be set to their specified preferred resolutions when this option is enabled 7 28 2 OSD Quad display Display Settings The Display page lets you enable the Extended Display Identification Data EDID override mode Note This function is only available through the OSD Under normal operation the GPU in the host computer queries a monitor attached to the zero client to determine the monitor s capabilities These are reported in the EDID information In some situations a monitor may be connected to a client in a way that prevents the client from reading the EDID information such as when connecting through certain KVM devices The Enable Attached Display Override feature in this page allows you to configure the client to advertise default EDID information to the GPU Warning You should only enable the Enable Attached Display Override feature when there is no valid EDID information and your monitor display characteristics are understood In the case o
195. ay Topology page Do not try to change these settings using the Windows Display Settings in a virtual machine when using VMware View VMware View Mouse Keyboard Image Display Topology Touch Screen Enable Configuration Alignment Top lt Display Layout Horizontal naaa KY Primary Port Position Configure the displays position rotation and resolution Vertical O Box PATS M EO Lf Rotation Resolution 1 A No rotation Native No rotation Native No rotation Native B C D J zj zj No rotation Native OK Cancel Figure 4 96 OSD Tera2 Display Topology Page TER1206003 Issue 5 301 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 92 OSD Tera2 Display Topology Page Parameters Enable Configuration Enable to configure a device that supports four displays per PCoIP chipset Display Layout Select the layout for the displays A B C and D This setting should reflect the physical layout of the displays on the desk Horizontal Select to arrange displays horizontally as indicated in the diagram Vertical Select to arrange displays vertically as indicated in the diagram Box Select to arrange displays in a box formation as indicated in the diagram Alignment Select how you want displays aligned when they are different sizes Note This setting affects which area of t
196. ay this page from the Configuration gt Image menu Note This setting applies only to sessions between zero clients and hosts Image Adjust the image quality A lower minimum image quality will allow a higher frame rate when network bandwidth is limited Adjust the Image Quality Preference slider to favor image sharpness versus smooth motion during a PCoIP session when network bandwidth is limited Maximum Frame Rate Disable Build To Lossless P Minimum Image Quality Reduced Perception Free H 40 Maximum Initial Image Quality Reduced Perception Free t 90 Image Quality Preference Smoother Motion Sharper Image 1 50 0 fps 0 no limit Apply Cancel Figure 4 64 AWI Client Image Page Table 4 60 AWI Client Image Page Parameters Minimum Image Quality TER1206003 Issue 5 Lets you compromise between image quality and frame rate when network bandwidth is limited Some use cases may require lower quality images at a higher frame rate while others need higher quality images at a lower frame rate In environments where the network bandwidth is constrained move the slider towards Reduced to allow higher frame rates Move the slider towards Perception Free to allow for higher image quality When network bandwidth is not constrained the PCoIP system maintains perception free quality regardless of the Minimum Image Quality parameter Note The Maximum Initial Image Quality must be greater than o
197. ays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 13 AWI Client Direct to Host SLP Host Discovery Session Settings Select the Direct to Host SLP Host Discovery session connection type from the Configuration gt Session page to configure the client to connect directly to a host and to use Service Location Protocol SLP to discover the host automatically TER1206003 Issue 5 155 ann TERADICI PCoIP Zero Client and Host Administrator Guide Session Session Connection Type Configure the connection to a device Direct to Host SLP Host Discovery hd Note this session connection type will enable SLP discovery on this Zero Client Enable Auto Reconnect Enable Peer Loss Overlay Enable Prep
198. been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 154 Pafs TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displ
199. between hardware endpoints for Terai devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PColP session 188 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There ar
200. ble the power down Note Non zero values are only allowed when the PCoIP client supports powering off Note This timeout only applies when the device is not in session Configure the number of seconds to wait after a period of inactivity i e no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 14400 seconds or use 0 to disable the feature Note This timeout only applies when the device is in session 7 17 2 AWI Tera2 Host Power Settings The Power page lets you configure power settings for the host You can access this page from the Configuration gt Power menu TER1206003 Issue 5 270 TERADICI PCoIP Zero Client and Host Administrator Guide Power Change the power settings Host Wake Option Remote Power Button x Enable Wake on LAN M Apply Cancel Figure 4 77 AWI Tera2 Host Power Page Table 4 73 AWI Tera2 Host Power Page Parameters Host Wake Configure the wake method used on the host when itis in sleep mode and a Options Wake on LAN magic packet is detected e Remote Power Button If the host has the host card power button cable installed select this option to route Wake on LAN packets to the host card via the host PC s front panel power button PCle Wake Input If the host PC cannot provide sufficient standby power to the host card select this option to route Wake on LAN packets first to the host PC and then to the h
201. bled you can only upload a maximum of 14 additional certificates since two slots are reserved for SCEP server certificates TER1206003 Issue 5 319 a TERADICI PCoIP Zero Client and Host Administrator Guide Note The PCoIP protocol reads just one 802 1x client certificate for 802 1x compliant networks Make sure you include all the security information for your PCoIP devices in that client certificate For more information about uploading certificates see Knowledge Base support topic 15134 1063 on the Teradici support site For information on 802 1x certificate authentication see Configuring 802 1x Network Device Authentication The following are some general guidelines when using 802 1x authentication 802 1x authentication requires two certificates an 802 1x client certificate and an 802 1x server CA root certificate The 802 1x client certificate must be in pem format and contain a private key that uses RSA encryption If the certificate is in a different format you must first convert the certificate including the private key to pem format before uploading it After uploading the 802 1x client certificate from the Certificate Upload page you must configure 802 1x authentication from the Network page This entails enabling 802 1x authentication entering an identity string for the device selecting the correct 802 1x client certificate from the drop down list and then applying your settings The 802 1x server CA root ce
202. boot MGMT_SYS Firmware Part Number Fw020000 MGMT_SYS VPD Serial MGMT_SYS VPD version MGMT_SYS Firmware version 0 0 0 MGMT_SYS Firmware Build ID MGMT_SYS Firmware Build date Jul 4 2012 14 37 04 MGMT_SYS PCOIP processor ID 0x000F revision 1 0 MGMT_NET Network adapter vmware vmxnet3 virtual network device 4d 21 13 4d 21 13 ssig_tag 4d 21 13 4d 21 4d 21 4d 21 4d 21 4d 21 4d 21 4d 21 4d 21 4d 21 MGMT_CERT No flash cert section found resetting flash PRI tera pri client set tag Old or mac format NEB NNNNNNNNNN MGMT_SYS Boot up complete MGMT_SYS Unique Identifier 00 50 56 97 77 c4 cliant o MGMT_SYS TOP LEVEL INITIALIZATION PASSED MGMT_SYS HDA is enabled MGMT_SYS PCOIP device name pcoip porta emu000 0050569777c4 MGMT_SYS PCOIP device description MGMT_SYS Generic tag MGMT_SYS INIT POST transition 5 into INIT PRE_NETWORK_INIT MGMT_SYS Chmi2_cback event mask 0x1 MGMT_SYS Chmi2 cback queuing EVENT_HMI2_OPEN Refresh Clear DOO OO 8000000000 WWWNNNNWNN Figure 4 86 OSD Event Log Page Table 4 82 OSD Event Log Page Parameters Click to refresh the log information displayed on this page Click to delete all event log messages stored on the device 7 20 Configuring Peripherals 7 20 1 MC Peripheral Settings The setting on this page lets you configure a profile to enable or disable USB Enhanced Host Controlle
203. ce cece cece cece ce ceeeeeeeees 235 Figure 4 54 MC Encryption Configuration 0 00 e eee eeeeeees 237 TER1206003 Issue 5 12 TERADICI PCoIP Zero Client and Host Administrator Guide Figure 4 55 MC Bandwidth Configuration 00000 ccc cece cece cece ee eeeees 239 Figure 4 56 AWI Bandwidth Page 2 2222 LL eee cece cece cece cece cece cece cece eeeeeeeees 242 Figure 4 57 MC Language Configuration 00 ce cece eee c cece eee eeeeeeeee 244 Figure 4 58 AWI Client Language Page 00 00 c cece eee ee ee cece eee eeeeeeeees 245 Figure 4 59 OSD Language Page 0 000 e cece ee eeeeeeeeeeeeeees 246 Figure 4 60 MC OSD Configuration 020 2222 2c cece cece cece cece cece cece eee ceeeeeeees 247 Figure 4 61 MC Image Configuration cece eee cece cece cece cece cece ee eeeeeees 248 Figure 4 62 AWI Host Image Pade 251 Figure 4 63 AWI Host Image Page Use Client Image Settings Disabled 251 Figure 4 64 AWI Client Image Page 0020 c cece ccc cece cece eee e eee eeeeeeeeees 253 Figure 4 65 OSD Image Page 255 Figure 4 66 MC Monitor Emulation Page 0H cece eee cece cece cece eeeeee 256 Figure 4 67 AWI Tera Host Monitor Emulation Page 00 0002 0e cece eee 258 Figure 4 68 AWI Teraz Host Monitor Emulation Page 0000 cece e eee 259 Figure 4 69 MC Time Configuration 1 2 22 2 222222 eee
204. ce cece cece eee eeeeees 309 Figure 4 106 USB Unauthorization Add NeW 309 Figure 4 107 USB Bridged Add New 2 2 22 0 0 L e cece e cece ec cee cece eee nannan 309 Figure 4 108 AWI Host USB Page 311 Figure 4 109 Device Class Parameters 312 Figure 4 110 Device ID Parameters 312 Figure 4 111 AWI Client USB Page elec eee cece cece cece ccc ccc cece eee eeeeees 314 Figure 4 112 Device Class Parameters 316 Figure 4 113 Device ID Parameters 316 Figure 4 114 USB Bridged Parameters 1 002000 22 ooo e cece cece eceeeecceeeeeeees 317 Figure 4 115 MC Certificate Store Configuration 0c e eee 318 Figure 4 116 MC Add Certificate to Store e eee nna 318 Figure 4 117 MC Certificate Store e cece eeeeeeeees 319 Figure 4 118 AWI Certificate Upload Page LL cece cece cece cece cece cece cece 320 Figure 4 119 OSD Tera1Display Page c cece cece cece cece cece ccc cc cece eeeeees 322 Figure 4 120 OSD Teraz Display Page 325 Figure 4 121 OSD Tera1Display Page c cece cece cece cece cece cece cece eeeeees 328 Figure 4 122 OSD Change Password Page 2 2 e cece cece cece ccc cece eeeeeeeeees 330 Figure 4 123 AWI Client Reset Page 331 Figure 4 124 AWI Host Reset Dade 332 14 TER1206003 Issue 5 PS TERADIC PCoIP Zero Client and Host Administrator Guide Figure 4 125 OSD Reset Dage 33
205. ce e cece eee eeeeeeeeeees 49 Figure 2 16 OSD View Connection Server Connect Window 49 Figure 2 17 Virtual Desktop Login Page cece cece eee ce eee ee cence cee eeeeeeeeaes 50 Figure 2 18 OSD View Connection Server Certificate Warning 00 0 0 00 eee eee eee 50 Figure 2 19 OSD Login Screen with Insecure Warning a 51 Figure 2 20 OSD VMware View Page 02 c cece e cece eee e eee ec eee eceeeeeeeeeeeseeeees 52 Figure 2 21 Authenticating Login Credentials ccc c cece cece cece cece eee eeee neces 52 Figure 2 22 Unknown User Name or Password aa 53 Figure 2 23 Selecting an Entitlement e eee eee cece cece eee e eee ee eee eeeeeeees 53 Figure 2 24 Zero Client Control Panel 54 Figure 2 25 Display Link Training Failed Overlay 0000 cc ccc cee ee cece cece e cece eee ees 55 Figure 2 26 Half Duplex Overlay aaa 55 Figure 2 27 Network Connection Lost Overlay aa 56 Figure 2 28 No Support Resolutions Found Overlay 56 Figure 2 29 Preparing Desktop Overlay 0 0 0 2 Ha 56 Figure 2 30 USB Device Not Authorized Overlay aaa 57 Figure 2 31 USB Over Current Notice Overlay aa 57 Figure 2 32 USB Device Not Supported Behind a High speed Hub Overlay 57 TER1206003 Issue 5 10 TERADICI PCoIP Zero Client and Host Administrator Guide Figure 2 33 Resolution Not
206. cece cece cece eee e cece e eee e eens 89 Figure 4 4 AWI Network Page 000 222 ccc eee cece cece cece ceeeeeeeeeceeeeeeeceeeeeeeeees 91 Figure 4 5 OSD Network Dage 94 Figure 4 6 AWI Label bage 96 Figure 4 7 OSD Label Page 97 Figure 4 8 AWI Access Page 99 Figure 4 9 OSD Access Page 222222 eee 100 Figure 4 10 MC Discovery Configuration 000000022 c eee e cece cece cece ccc cece ee eeeees 101 Figure 4 11 AWI Discovery Page 00 000 c cece cece eee cece cece ee eeeeeeeeeeeees 103 Figure 4 12 OSD Discovery Dage c cece cece eee cece cece cece cece cece ccc eceeeeeees 104 Figure 4 13 AWI SNMP Pade 105 Figure 4 14 MC Session Connection Type DirecttoHost 000 0022 2 2c eee eee eee 108 Figure 4 15 MC Session Connection Type Direct to Host SLP Host Discovery 112 Figure 4 16 MC Session Connection Type View Connection Server 2 116 Figure 4 17 MC Session Connection Type View Connection Server Auto Logon 122 Figure 4 18 MC Session Connection Type View Connection Server Kiosk 127 Figure 4 19 MC Session Connection Type View Connection Server Imprivata OneSign 131 TER1206003 Issue 5 11 TERADICI PCoIP Zero Client and Host Administrator Guide Figure 4 20 MC Session Connection Type Connection Management Interface 136 Figure 4 21 MC Session Connection Type PColP Connection Manager
207. cece eeeeeeee 62 6 2 2 PCoIP Client View Virtual Desktop Connections 222 c cece eee eee eee eee e ee 63 6 3 Session Connection Types cee cece ce cee cee ce cee eee cee eeeeeeeee 63 6 3 1 Zero Client Host Card Connections 022 2 aa 63 6 3 2 Zero Client View VDI Connections 2 22 22 aaa 65 6 4 Common LAN Scenarios 2 2 22 e ee eee cence cece ence cece eee eee e aooaa anaana oon 67 6 4 1 Connecting over a LAN 67 6 4 2 Zero Client to Host Card lene ence eee eee e eee c eee eeeeeeeceeee 67 6 4 3 Zero Client to Host Card via View Connection Server 22 2 e eee ee ee ee eee 68 6 4 4 Zero Client to Virtual Desktop via View Connection Server L L L 69 6 5 Common Remote Access Scenarios 222 2 e cece eee ee eee cece e cece cece eee aonan nanan 70 6 5 1 Connecting Remotely cece ce cee cee ce cece cece eee rnrn 70 6 5 2 Remote Zero Client to Host Card 71 6 5 3 Remote Zero Client to Host Card via Hardware VPN oaoa eee e cece eee cece 73 6 5 4 Remote Zero Client to Host Card via 3rd Party Broker 2020 e eee ee eee eee eee 74 6 5 5 Remote Zero Client to Host Card via View Security Server L L e ee 75 6 5 6 Remote Zero Client to Virtual Desktop via View Security Bever e e cece eee eee 76 6 5 7 Remote View Software Client to Host Card via View Security Sever L L 78 6 5 8 Internal vs External Zero Client to Host Card Connections Using View Co
208. ch is equivalent to 24 hours Enable or disable the automatic adjustment for Daylight Saving Time DST Select the desired time zone 7 14 2 AWI Time Settings The Time page lets you configure Network Time Protocol NTP parameters to allow the host and client event logs to be time stamped based on NTP time Note If the client is configured for DHCP and the DHCP server provides an NTP server address this address will override any manually configured NTP server It will also enable NTP if it is disabled Note The client does not get time zone or Daylight Saving Time DST information from the NTP server TER1206003 Issue 5 261 ba TERADICI PCoIP Zero Client and Host Administrator Guide Note To simplify system troubleshooting set the NTP parameters to allow user events to correlate with the relevant diagnostic event log entries You can display this page for the host or client from the Configuration gt Time menu Time Change the local time configuration Current time 08 21 2012 13 22 29 Enable NTP IZ Identify NTP Host by IP address FQDN NTP Host DNS Name ntp teradici local NTP Host Port 123 NTP Query Interval 1 pay s Time Zone GMT 08 00 Pacific Time US amp Canada bd Enable Daylight G Saving Time Apply Cancel Figure 4 70 AWI Time Page Table 4 66 AWI Time Page Parameters Displays the time based on the NTP Enable NTP Enable or disable
209. cific host card use the Direct to Host session connection type You need to provide the IP address or DNS name of the host for this option TER1206003 Issue 5 63 TERADICI PCoIP Zero Client and Host Administrator Guide You also need to configure a Direct from Client session connection type on the host You have the option of allowing the host to accept a connection request from any client or from a specific client only If the latter you need to provide the client s MAC address For details on how to configure this option see the following topics in the GUI Reference e MC Direct to Host Explains how to use the MC to configure a profile that sets the Direct to Host session connection type for client devices For information on how to statically link specific hosts and clients using the MC see the PCoIP Management Console User Manual TER0812002 e AWI Client Direct to Host Explains how to use the AWI to statically configure a client to connect to a specific host card e AWI Host Direct from Client Explains how to use the AWI to configure a host card to accept a connection request from any client or from a specific client only e OSD Direct to Host Explains how to use the OSD to statically configure a client to connect to a specific host card Connecting Hosts and Clients Using SLP Host Discovery If hosts reside on the same subnet as clients you can use the Direct to Host SLP session connection type to configure cli
210. connected to an IPv6 network Note IPv6 is not currently supported by VMware View Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 285 P an 3 TERADICI Set Properties Setin Device Profile Family ALL IPv6 Domain Name Enable DHCPv6 Enable SLAAC lt IPv6 Gateway Address IPv6 Gateway Address Prefix Length IPv6 Primary DNS Address IPv6 Primary DNS Address Prefix Length IPv6 Secondary DNS Address IPv6 Secondary DNS Address fi nath Property Name Enable IPv6 PCoIP Zero Client and Host Administrator Guide Value Description This property determines if the endpoint uses IPv6 IPv6 is not enabled by True False dinit rom True False This property configures the IPv8 domain name If DHCPv6 is enabled this is the value returned by DHCP v6 otherwise it is the static setting This determines if the endpoint uses DHCP V6 to obtain IPv6 addresses stored in IPv6 DHCP Address 1 4 DHCPv6 is enabled by default This property determines if the endpoint uses SLAAC IPv6 to obtain IPv6 addresses stored in ilPv6 SLAAC Address 1 4 SLAAC is enabled by defaut True False TU 0 64 P 0 840 mnn ow Figure 4 88 MC IPv6 Configuration This property configures the Pv6 gateway address
211. covery e Hosts and clients automatically advertise themselves to a connection broker without requiring prior knowledge of its location in the network The host or client tries to download and use the DNS SRV record from the DNS server For more information about this discovery mechanism see the PCoIP Management Console User Manual TER0812002 Note This property requires a device restart after being changed DNS SRV Discovery Configures the amount of delay time in seconds between the DNS Delay SRV discovery attempts for connection brokers and the Management Console DNS SRV discovery continues periodically until the device successfully contacts a connection management server AWI Discovery Settings The settings on this page let you enable management entities to discover hosts and clients dynamically in the PCoIP system without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems You can display this page for the host or client from the Configuration gt Discovery menu Note SLP discovery mechanism requires all PCoIP devices and the MC to reside on the same network subnet For SLP discovery to work across subnets routers must be configured to forward multicast traffic between subnets Because most deployments do not allow this the recommended discovery mechanism in this case is to configure DHCP Vendor Class Op
212. cription Generic Tag Apply Cancel Figure 4 6 AWI Label Page Table 4 10 AWI Label Page Parameters Parameter PCoIP Device Name TER1206003 Issue 5 Lets you give the host or client a logical name The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the device s MAC address This field is the name the host or client registers with the DNS server if DHCP is enabled and the system is configured to support registering the hostname with the DNS server It s important to ensure that the PCoIP Device Name is unique for each endpoint in the network and follows these naming conventions e The first and last character must be a letter A Z or a z or a digit 0 9 e The remaining characters must be letters digits or hyphens e The length must be 63 characters or fewer 96 Banna T TERADICI PCoIP Zero Client and Host Administrator Guide PCoIP Device A description of the device or other information such as the location Description of the device s endpoint Note The firmware does not use this field It is provided for administrator use only Generic Tag Generic tag information about the device Note The firmware does not use this field It is provided for administrator use only 7 3 2 OSD Label Settings The Label page lets you assign a device name to the device You can display this page from the Options gt Configuration gt Label menu Configuration
213. cs Page Parameters 336 Table 4 117 AWI Client Session Statistics Page Parameters 340 Table 4 118 OSD Session Statistics Page Parameters 0c eee eee eee 342 Table 4 119 AWI Host CPU Page Parameters 0 220000 c cece eee c eee eeeeceeeceeees 343 Table 4 120 AWI Client Display Page Parameters 00002 c cece cece e ee eee 344 Table 4 121 AWI PCoIP Processor Page Parameters 0000 cece cece eee 345 Table 4 122 Ping Page Parameters c cece eee cc ccc ccc cece cece cece ee nnana 347 Table 4 123 AWI Version Page Parameters 0 cece eee cece ceecccceeeceeeeeeeees 348 Table 4 124 OSD Version Page Parameters cece cece ccc ccc cece ee eeeeeees 350 Table 4 125 AWI Host Attached Devices Page Information 351 Table 4 126 AWI Client Attached Devices Page Information 352 Table 4 127 OSD VMware View Page Parameters 200000 c eee eeeeecceeecceceees 354 Table 4 128 OSD Mouse Page Parameters 2 cece cece cece cc cece cece ceeeeeees 355 Table 4 129 OSD Keyboard Page Parameters 0 0 0 e cece ee eeeeeee 356 Table 4 130 OSD Touch Screen Page Parameters eee eee eee cece cece ee 358 TER1206003 Issue 5 19 TERADICI PCoIP Zero Client and Host Administrator Guide 1 1 Welcome Introduction Welcome to Teradici s PCoIP Zero Client and Host Administrator Online Help This help system explains how to con
214. ct Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Auto Connect TER1206003 Issue 5 Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache This field determines the cl
215. ction Server Cache Mode Last servers used gt Clear cache entries Auto Launch If Only One Desktop V Use OSD Logo For Login Banner P Enable Peer Loss Overlay IT Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM V Disconnect Message Filter Show All PA Enable DSCP P Enable Transport Congestion F Notification Apply Cancel Figure 4 28 AWI Session Connection Type PCoIP Connection Manager Auto Logon Table 4 35 AWI Session Page Parameters Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g htip archdesktop mycompany com Logon Username Enter the username for the client This username will be sent to the specified connection server Logon Password Enter the password for the client This password will be sent to the specified connection server Logon Domain Name Enter the domain for the client This domain will be sent to the specified connection server TER1206003 Issue 5 167 TERADICI PCoIP Zero Client and Host Administrator Guide Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional Certificate Check Mode Select the level of verification performed on
216. ctions on how to physically set up a zero client and connect it to USB devices monitors and the network please see Tera2 PCoIP Zero Client Quick Start Guide TER1207007 This guide has detailed instructions for each step of the installation process Note If your network does not support DHCP the card s default IP address will be 192 168 1 50 Establishing a PCoIP Session Note Zero clients are pre configured to connect directly to a PCoIP host card but you can easily configure them for any session connection type After successfully completing the installation steps outlined in Tera2 PCoIP Zero Client Quick Start Guide TER 1207007 the zero client will be powered on and ready to use The next step is to initiate a PCoIP session The easiest way to get started is to connect to a host card using SLP host discovery Note SLP host discovery requires the zero client and host PC to reside on the same subnet You also need to know the IP address and or MAC address of the host card so you can select it from the list of available hosts In addition the host card must be configured to accept any peer or to accept the specific MAC address of the zero client You can configure this from the host AWI Configuration gt Session gt Direct from Client page To connect to a host card using SLP host discovery 1 From the Options gt Configuration gt Session menu on the zero client s OSD select the Direct to Host SLP Host Discovery c
217. ctly from the PCoIP host software UI on the host Note Before installing this package on the host PC you must first log in to the host card from the AWI and enable the host driver function in the firmware from the Configuration gt Host Driver Function menu For detailed instructions on how to install the PCoIP host software please see PCoIP Host Software for Windows User Guide TER1008001 or PCoIP Host Software for Linux User Guide TER1104006 TER1206003 Issue 5 362 TERADICI PCoIP Zero Client and Host Administrator Guide 8 2 4 8 3 8 3 1 8 3 2 Other Useful Links The following topics provide more information about connecting zero clients and host cards e PCoIP Endpoints Gives an overview of the PCoIP clients and hosts you can deploy in your network e Connection Prerequisites Explains the conditions that must be in place before connecting PColIP clients and hosts s Common LAN Scenarios Provides a quick overview of how to connect PCoIP clients and hosts from within a LAN e Zero Client to Host Card e Zero Client to Host Card via View Connection Server e Zero Client to Virtual Desktop via View Connection Server e Common Remote Access Scenarios Provides a quick overview of how to connect PCoIP clients and hosts remotely e Remote Zero Client to Host Card e Remote Zero Client to Host Card via Hardware VPN e Remote Zero Client to Host Card via 3rd Party Broker e Remote Zero Client to Host Card vi
218. curity TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005
219. d Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 7 MC View Connection Server Imprivata OneSign Session Settings Select the View Connection Server Imprivata OneSign session connection type from the MC to configure a profile to authenticate through the Imprivata OneSign system in addition to a View Connection Server when clients connect to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 130 a TERADICI Set Properties Setin Device Profile Family properly Nano Vv Session Connection Type Onesign Bootstrap URL OneSign Appliance Verification OneSign Desktop Name Mode Desktop Name to Select Certification Check Mode Certification Check Lockout Mode Figure 4 19 MC Session Connection Type View Connection Server Imprivata No verification Warn if the c PCoIP Zero C
220. d actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to
221. d devices and the consolidated list is used e If the host does not have permissions programmed the client s permissions are used The factory defaults have no USB permissions configured on the host The factory defaults for the client USB permissions are any any any that is authorized USB devices Depending on the host implementation for example hardware PCoIP host or software PCoIP host you can configure the USB permissions as required on the client and or host The host USB permissions are only updated at the start of a PCoIP session They are authorized in the following order of priority from highest to lowest e Unauthorized Vendor ID Product ID e Authorized Vendor ID Product ID e Unauthorized Device Class Sub Class Protocol e Authorized Device Class Sub Class Protocol USB Configure the USB permissions table Authorized Devices Table is empty Add new Unauthorized Devices Table is empty Add new apply Cancel Figure 4 108 AWI Host USB Page TER1206003 Issue 5 311 Sg T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 99 AWI Host USB Page Parameters Authorized Specify the authorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB authorization by ID or Class e ID The USB device is authorized by its Vendor ID and Product ID e Class The USB device is authorized by Device Class Sub Class and Protocol R
222. d due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 164 Banna T TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages PCoIP Zero Client and Host Administrator Guide Show None Don t show any disconnect messages Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network no
223. d in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assis
224. d in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format Enabling the Self Help Link The Self Help Link option lets you configure a self help link that will appear on the OSD Connect window When users click this link they are automatically connected to a specific desktop that can be used as a corporate resource for example a desktop containing IT help information After enabling this option you then configure all the necessary details to automatically log users in to the desktop that you specify You also configure the link text that you want to appear on the Connect window Enable Self Help Link M Connection Server ma Port IG Leave blank for default Username OO Password OO Domain OO Desktop Name to Select OO LinkText Figure 4 30 Enable Self Help Link Options When you enable this field the following options appear TER1206003 Issue 5 178 TERADICI PCoIP Zero Client and Host Administrator Guide Connection Server Enter the fully qualified domain name of the connection server brokering the desktop e g a PColP Connection Manager for a PColP C
225. d menu items are hidden in the OSD TER1206003 Issue 5 246 FS a TERADICI PCoIP Zero Client and Host Administrator Guide Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Property Name Value Description This property configures the OSD screensaver monitor sleep r ALL OSD Screensaver Timeout s 0 10 9999 timeout A setting of 0 seconds disables the screensaver monitor sleep F Hide Options gt Configuration IE Hide Options gt Diagnostics JE Hide Options gt Information This property controls which menu items or entire menus are hidden Ci ALL Hidden Menu Entries IE Hide Options gt User Settings paan go peas hehe ETA S P Hide Options gt Password Menus select the hide all menus checkbox P Hide the Options menu P Hide all menus _Save Cancel indicates that the property requires a device restart after being changed Figure 4 60 MC OSD Configuration Table 4 57 MC Language Configuration Parameters OSD Screen Saver Configure the number of seconds to wait after a period of inactivity Timeout i e no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 9999 or use 0 to disable the feature Note This timeout only applies when the device is not
226. d to Lossless Options that may appear in this field include the following Enabled The Disable Build to Lossless field on the Image page is unchecked Disabled The Disable Build to Lossless field is checked Reset Statistics Click this button to reset the statistic information on this page Note The Reset Statistics button also resets the statistics reported in the Home page TER1206003 Issue 5 337 TERADICI PCoIP Zero Client and Host Administrator Guide Display The port number for the display Maximum Rate This column shows the refresh rate of the attached display If the Maximum Rate field on the Image page is set to 0 i e there is no limit the maximum rate is taken from the monitor s refresh rate If the Maximum Rate field on the Image page is set to a value greater than O the refresh rate shows as User Defined Input Change Rate The rate of content change from the GPU This includes everything the user is doing Such as cursor movement email editing or streaming video Output Process Rate The frame rate currently being sent from the image engine on the host to the client Image Quality Shows the current lossless state of the attached display e Lossy e Perceptually lossless e Lossless 7 31 6 AWI Client Session Statistics Settings The Session Statistics page lets you view current statistics when a session is active If a session is not active the statistics from the last session will display You can
227. de Once the connection is established the OSD local GUI disappears and the session image appears Direct to Host The following figure shows the Connect window for a Direct to Host session type 1 e when the client is connecting to a host card in a remote workstation While the network connection is initializing various status messages are displayed above the button to indicate the progress such as the message shown below Un TERADICI Contacting 192 168 110 100 please wait CPCoIP Figure 2 15 OSD Connection Status If problems are experienced during startup e g if the connection cannot be made or a DHCP lease fails other messages display in this area to indicate the nature of the problem View Connection Server The following figure shows the Connect window for a View Connection Server connection i e when the client is using a VMware View Connection Server to connect to a virtual desktop vmware View Enter the address of the View Connection Server Server viewdesktop teradici com lt Connect Figure 2 16 OSD View Connection Server Connect Window TER1206003 Issue 5 49 ba TERADICI PCoIP Zero Client and Host Administrator Guide Note you can change the logo that appears above the Connect button by uploading a replacement image using the Upload gt OSD Logo menu from a client s AWI While the connection is initializing status messages may also display above
228. de sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PColP Packet Format Enabling the Self Help Link The Self Help Link option lets you configure a self help link that will appear on the OSD Connect window When users click this link they are automatically connected to a specific desktop that can be used as a corporate resource for example a desktop containing IT help information After enabling this option you then configure all the necessary details to automatically log users in to the desktop that you specify You also configure the link text that you want to appear on the Connect window Enable Self Help Link M Connection Server i Port DD Leave blank for default Username DO Password a Domain f Desktop Name to Select Ca Link Text CA Figure 4 27 Enable Self Help Link Options When you enable this field the following options appear TER1206003 Issue 5 165 TERADICI PCoIP Zero Client and Host Administrator Guide Connection Server Enter the fully qualified domain name of the connection server brokering the desktop e g a PColP Connection Manager for a PCoIP Connection Manager session connection type or a View Connection Server for a View Connection Server session connection type Port By default port 443 is used to communicate with the connection server If your network is set up to
229. dentifies the Network Time Protocol NTP server the Host or Zero Client will contact to determine the current m time This property can be entered as either an IP address or a Fully Qualified Domain Name This property configures the port number of the NTP server The default value of this parameter equals 123 0 65535 This property configures how often in seconds the Host or Zero Client will contact the NTP server to update the current time The default value of this parameter equals 86400 which is equivalent to 24 hours s 900 60480000 When this property is true the Host or Zero Client adjusts the current time based on daylight savings True False gmt minus 1200 international date line west This property configures the time zone _Save Cancel indicates that the property requires a device restart after being changed Figure 4 69 MC Time Configuration Table 4 65 MC Time Configuration Parameters Parameter NTP Server Hostname NTP Server Port NTP Query Interval Enable DST Time Zone Offset Configure the IP address or fully qualified domain name FQDN of the NTP server that the host or client will contact to determine the current time Configure the port number of the NTP server The default NTP server port value is 123 Configure how often in seconds the host or client will contact the NTP server to update the current time The default query interval is 86400 seconds whi
230. der or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 11 AWI Host Direct from Client Session Settings Select the Direct from Client session connection type from the Configuration 5 Session page to configure the host to connect directly to a client Session Configure the connection to a device Session Connection Type Direct from Client E Hide Advanced Options Accept Any Peer D Peer MAC Address foo fo o4 fon fro fea Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption 2 Enabled Session Ciphers Enable DSCP M Enable Transport Congestion Notification AES 256 GCM M AES 128 GCM M Apply Cancel Figure 4 23 AWI Session Connection Type Direct from Client TER1206003 Issue 5 149 PS TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 31 AWI Session Page Parameters Parameters Accept Any Peer Peer MAC Address Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 5 When enabled the host accepts connections from any client When disabled you must specify the MAC address of the peer you want the host to accept Enter the MAC address of the client that is allowed to connect to the host If the Accept Any Peer option is enabled this field is not required and not editable Configure the Transport Layer Se
231. displays at a res olution of 1920x1200 or one display at a resolution of 2560x1600 TERA2240 Second generation Teradici pro cessor suppporting PCoIP host card functionality TERA2240 host cards support four displays at a res olution of 1920x1200 or two dis plays at a resolution of 2560x1600 TERA2321 Second generation Teradici pro cessor supporting PCoIP zero cli ent functionality TERA2321 zero clients support two displays at a resolution of 1920x1200 or one dis play at a resolution of 2560x1600 User Agent User Datagram Protocol User Interface 383 n TERADICI USB Universal Serial Bus VCS View Connection Server VMware View connection broker that per forms user authentication virtual desktop session management and other related tasks VDI Virtual Desktop Infrastructure A server computing model that enables desktop virtualization VDP Virtual Desktop Platform VGA Video Graphics Array View soft client VMware View software installed on a client end point to allow remote users to connect to their View VDI desktops from any loc ation VM Virtual Machine VPD Vital Product Data Factory pro visioned information to uniquely identify a host or client VPN Virtual Private Network A tech nology for using the Internet or another intermediate network to connect computers to remote com puter networks VSS View Security Server A com ponent of VMware View that is typically de
232. dministrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 148 am TERADICH Parameter Session Lost Timeout Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PColP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP hea
233. e 3 4 0 U cece cece cece cee cece cece eee e cece eeeeeeeeeeeeee 28 3 Zero ClEMS ss a8 So ced ot a Ae at oe oe ie de kaa eek dada BG aa 29 3 1 Configuring a Zero Client e aanaeio aaan 29 3 1 1 Setting up the Zero Client cee cee cece cece NA 29 3 1 2 Establishing a PCoIP Session o cece cece cee cee cee cee cece naana 29 3 1 3 Other Usetul Links jcc eto s 32 Lecce a seeded ud doesadieees bo raa aaa ee leaa 30 4 Host Cards 22 NG Ama se beetle Uiled deck tee sac eg st baled fede nA ss WN a sees 31 4 1 Configuring a Host Card cece eee apeadero EEE Siti 31 4 1 1 Installing the Host Card 00 ool cece cece cee cee eee eee eee ceeeceeceeeseee 31 4 1 2 Establishing a PCoIP Session to the Host Card from a Zero Client 31 g 4 1 3 Installing the PCoIP Host Software o eee cece eee eee cee ect eceee cece 32 4 1 4 Other Useful Links a 32 5 PCoIP Management Tools 33 5 1 PColP Management Console 20 2 ce ee cee cee cee cece eee eeeeees 33 51 1 Aboutthe MG a hd oooh es hea ka hea eee ve ey eed ate table wives 33 5 1 2 Logging into the MC cece ce cece eee cece cece cee ec ee eee K Re 33 5 1 3 MG Home Page oncsc cedeecect a Uma aha BLG seedud tata een DN TG eels needed oee 34 5 1 4 MC Profile Management Page 2 02 0 0 2 cee cece eee cee cee eee eee cece cece ceeeceeeees 35 5 1 5 MC Manage Profiles Page 00 00 e
234. e 5 126 vr offs TERADICI Set Properties Setin Device Profile Family PCoIP Zero Client and Host Administrator Guide Property Name Value Description This setting controls how the PCoIP Vv ALL Session Connection Type lt View Connection Server Kiosk B device initiates and receives PColP sessions In a Muware Mew environment this D ALL View Connection Server Address property sets the IP address or the FQDN of the ew Connection Server This property determines the form a kiosk mode Zero Client presents to the Wew Connection Server When false the Zero Client uses a client MAC Use Kiosk Custom Username True False based usemame of the form CM AA BB CC DD EE FF When true the login name presented is Custom 3900 where 00t is value of Kiosk Mode Custom Usemame When a kiosk mode Zero Client is configured to use a custom usemame Kiosk Mode Custom Usemame of the form Custom 00 this field sets the 00C part It is limited to 13 characters The password used to access a remote Kiosk Mode Password desktop in kiosk mode This walue is Server Port optional When SSLis used to communicate with the connection server the default 0 65535 port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 Enables 55L communications with the Figure 4 18 MC Session Connection Type View Connection Server Kiosk Table 4 26 MC Session Configur
235. e Profiles Backto Profile List Set Properties TWSS Return to Previous Page Description Last Updated 2013 07 30 12 18 48 PDT Expand Categories With Set Values Collapse All indicates that the property requires a device restart after being changed Network Configuration Discovery Configuration Session Configuration Encryption Configuration Bandwidth Configuration Language Configuration OSD Configuration Image Configuration Display Configuration Time Configuration Security Configuration Audio Permissions Power Permissions Host Driver Configuration Event Log Control Peripheral Configuration IPv6 Configuration SCEP Configuration Display Topology Configuration Profile OSD Logo Profile Firmware Profile Zero Client USB Authorization Profile Zero Client USB Unauthorization Profile Zero Client USB Bridged Certificate Store PCoIP MC 1 9 1 License Agreement Support Teradici com Figure 2 4 MC Manage Profiles Page To configure a category expand it and click the Edit Properties link shown in the example below TER1206003 Issue 5 37 py cm 4 TERADICI PCoIP Zero Client and Host Administrator Guide Expand Categories With SetValues Collapse All indicates that the property requires a device restart after being changed _ Network Configuration Family Property Name Edit Properties Figure 2 5 Edit Properties Link This displays the Set Properties page for that category from
236. e are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP se
237. e at a higher quality level Intermediate values allow for varying degrees of preference Figure 4 61 MC Image Configuration TER1206003 Issue 5 248 FS T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 58 MC Image Configuration Parameters Parameter Minimum Image Quality Maximum Initial Image Quality Image Quality Preference TER1206003 Issue 5 Lets you compromise between image quality and frame rate when network bandwidth is limited Some use cases may require lower quality images at a higher frame rate while others need higher quality images at a lower frame rate In environments where the network bandwidth is constrained move the slider towards Reduced to allow higher frame rates Move the slider towards Perception Free to allow for higher image quality When network bandwidth is not constrained the PCoIP system maintains perception free quality regardless of the Minimum Image Quality parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Move the slider towards Reduced to reduce the network bandwidth peaks caused by screen content changes but produce lower quality images Move the slider towards Perception Free to produce higher quality images but also higher bandwidth peaks This parameter limits the initial quality on the first display frame ofa screen change Unchanged regions of the image are built toa lossless sta
238. e dialogs shown when a session ends for any reason other than a user initiated disconnect Figure 4 20 MC Session Connection Type Connection Management Interface Table 4 28 MC Session Configuration Parameters Parameter CMS Address Accept Any Peer Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Event Log Notification TER1206003 Issue 5 Enter the IP address or fully qualified domain name FQDN of the connection manager Note Many connection managers will automatically set this value in each device they discover When enabled and set to True the peer MAC address is deleted and the hostis configured to accept any zero client When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled the client sends the contents of its event log to the connection management server 136 a TERADICI PCoIP Zero Client and Host Administrator Guide Enable Sess
239. e even distribution of bandwidth between users sharing a congested network fink When applied to devices running firmware older than 3 0 a value other than O is rounded to the nearest megabit per second with a minimum value of 1 mbps This property defines the minimum bandwidth during periods of packet loss for the Host or Zero Client This setting on the Host defines the minimum bandwidth from the Host to the Zero Client This setting on the Zero Client defines the minimum kbps 0 1000 220000 bandwidth from the Zero Client to Host A setting of O Save Cancel indicates that the property requires a device restart after being changed configures the PColP processor to push 1 Mbps When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest megabit per second with a minimum value of 1 mbps Figure 4 55 MC Bandwidth Configuration TER1206003 Issue 5 239 FS T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 52 MC Bandwidth Configuration Parameters Parameter Device Bandwidth Limit Device Bandwidth Target TER1206003 Issue 5 Enter the maximum bandwidth peak for hosts or clients When configuring hosts this setting defines the bandwidth from the host to the client e g graphics data When configuring clients it defines the bandwidth from the client to the host e g USB data The usable range of the device bandwidth is 1000 to 220000
240. e intended as example addresses only The figure below shows a PCoIP session between a Tera2 zero client and host card over a WAN DMZ Enterprise Network Enterprise T2 Host Card NAT Device T2 Zero Home Client Device Be Q 192 168 0 x 203 Sax 144 x x x 10 0 10 x Figure 3 6 Tera2 Zero Client to Host Card WAN You can also have multiple zero clients and host cards connected behind NAT devices as shown in the next figure Note In this scenario an enterprise level NAT device is required in both the source and destination networks TER1206003 Issue 5 71 a TERADICI PCoIP Zero Client and Host Administrator Guide Enterprise Network T2 Zero Clients T2 Host Cards DMZ Destination 192 168 0 1 Enterprise NAT Device ar 203 0 0 1 144 0 0 1 192 168 0 2 192 168 0 3 10 0 10 3 Figure 3 7 Remote PCoIP Sessions with Multiple Teraz Devices To establish the connection 1 For the first scenario Configure the enterprise NAT device to redirect TCP UDP port 4172 to the host card For the second scenario e Configure the source enterprise NAT device 203 0 0 1 to translate IP address and ports as follows 192 168 0 1 4172 to 203 0 0 1 4172 192 168 0 2 4172 to 203 0 0 1 4173 192 168 0 3 4172 to 203 0 0 1 4174 e Configure the destination enterprise NAT device 144 0 0 1 to translate IP addresses and ports as follows 144 0 0 1 4172 to 10 0 10 1 4172 144 0 0 1 4173 to 10 0 10 2 4172 144 0 0 1 41
241. e three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have bee
242. e to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 143 Pafs TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 6
243. e will use when sending messages 8 Click Save Note You must enter a value in both the Syslog Server Port and Syslog Facility Number fields 8 5 Uploading Firmware 8 5 1 Uploading a Firmware Release to a Zero Client To upload a firmware release to a zero client 1 Log in to the client s AWI 2 From the Firmware Upload page browse to the folder containing the firmware file This file will have an all extension 3 Double click the correct all firmware file 4 Click Upload 5 Click OK to confirm that you want to proceed with the upload The operation may take a few minutes When completed the AWI page displays two buttons Reset and Continue 6 Click Reset 7 Click OK 8 5 2 Upload a Firmware Release to a Host To upload a firmware release to a PCoIP host TER1206003 Issue 5 366 TERADICI PCoIP Zero Client and Host Administrator Guide Ensure the host PC or workstation is in an idle state i e that all applications are closed 2 Log into the host s AWI 3 From the Firmware Upload page browse to the folder containing the firmware file This file will have an all extension 4 Double click the correct all firmware file 5 Click Upload Click OK to confirm that you want to proceed with the upload The operation may take a few minutes When completed the AWI page displays two buttons Reset and Continue Click Reset Click OK Power off and then power on the host PC or worksta
244. ecifies the host IP address Host MAC Address Specifies the host MAC address You can set the host MAC address to 00 00 00 00 00 00 to ignore this field when a session starts Note When host discovery or connection management is configured on the client you cannot modify the client session parameters A message appears on the Initial Setup Client page instead of the session parameters 7 2 Configuring the Network 7 21 MC Network Settings The settings on this page let you configure a profile with the Dynamic Host Configuration Protocol DHCP Maximum Transmission Unit MTU and Simple Network Managment Protocol parameters Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 88 a TERADICI Set Properties Setin Device Profile Family ALL Enable DHCP a RI m m RI IR LR 8 8 Property Name Value Maximum MTU Size Enable SNMP SNMP NMS Address Enable SNMP Cold Start Trap Enable SNMP V1 Traps Enable SNMP V2c Traps Enable Static IP Fallback Static Fallback IP Address lt Static Fallback Subnet Mask PCoIP Zero Client and Host Administrator Guide Description When this property is true the Host or Zero Client will contact a DHCP server to be assigned an IP address subnet mask gateway IP address and DNS servers These parameters m
245. ected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT a
246. ected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 233 Banna T TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info a
247. ed certificate size for firmware 4 0 x or smaller 6143 bytes Available Storage 14 certificate s 91248 bytes Subject 8021x WIN 80AOGYIG8I3 CA Issued By 8021x WIN 80A0GYIG813 CA Expiration Date 06 14 2016 Contains Private Key False Subject Users Issued By 8021x WIN 80AOGYIG813 CA Expiration Date 07 20 2012 Contains Private Key True No Usage Delete 8021X Delete Add New Figure 4 115 MC Certificate Store Configuration Table 4 104 MC Certificate Store Configuration Parameters Do not erase Select this option if you want the profile to use the existing certificate settings the device s that are configured on the device existing certificates Erase the Select this option if you want the profile to disable all certificates that are device s configured on the device existing Certificates and replace them with an empty set Add New Lets you upload a new certificate file to the profile When you click Add New the following screen displays Add Certificate to Store Certificate File pem TO Browse Cancel Figure 4 116 MC Add Certificate to Store TER1206003 Issue 5 318 pa TERADICI PCoIP Zero Client and Host Administrator Guide 7 27 2 Table 4 105 MC Add Certificate to Store Parameters Certificate File pem Use the Browse button to locate the certificate file and then click Add After adding a certificate to the certificate store you can then
248. ed due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 213 eae i TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This
249. ed for the zero client Right click the user and then select Name Mappings In the X 509 Certificates section click Add D MoA A TER1206003 Issue 5 370 TERADICI PCoIP Zero Client and Host Administrator Guide 8 Locate and select the zero client certificate you exported that does not contain the private key This file was saved to a network location in Step 9 of Export the Client Certificate Leave both identity boxes checked click OK and then click OK again Import the Certificates to Client Device To import the certificates into a profile using the MC 1 Dm ds iN za From a browser log in to the Management Console From the Profiles tab click Add New and then enter a name for the new profile Click Save to save the profile Click Set Properties to edit the new profile s configuration In the Certificate Store category click to expand it and then click Add New In the Add Certificate to Store dialog click Browse and then upload both the root CA certificate and the certificate with the private key In the zero client certificate entry select 802 1X from the drop down list 8 Expand the Security Configuration category 9 10 11 Select Enable 802 1x Security and then set the value to True Select 802 1x Authentication Identity enter the user name you have defined for the zero Client and then click Save Apply this profile to the desired group To import the certificates to a d
250. ed system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been d
251. eee e cece cece ccc cece eee eeeeeees 261 Figure 4 70 AWI Time Page 00 0 occ ccc cece eee e cece ee ceeeeeeeeeeeeeeees 262 Figure 4 71 MC Security Configuration 00000 o ccc e cece eeeeeeees 263 Figure 4 72 MC Audio Permissions 20 20 0022 cece cece e cece eee ceececeeeeceeeeeees 265 Figure 4 73 AWI Tera1 Host Audio Page 2 e cece cece cee eecececceeeeeees 266 Figure 4 74 AWI Teraz Host Audio Page eee cece cece cece cece cece eeeeeeees 267 Figure 4 75 AWI Client Audio Page 2 2 2 occ cece cece c eee e ccc cccccecceccceeeeeees 268 Figure 4 76 MC Power Permissions 2c ce cece cece cece ee eceeeceeeeeeeeeees 269 Figure 4 77 AWI Teraz Host Power Dage c cece cece cece c ccc cece cece eeeeeeees 271 Figure 4 78 AWI Teraz Client Power Page 0 00 e eee cece eee e cece eeeeeee 272 Figure 4 79 AWI Tera Client Power Page 0 0 e eee ee cee cece eee eeeeees 273 Figure 4 80 OSD Power Page e cece cece eeccececcceceeceeees 275 Figure 4 81 OSD Power Dade 276 Figure 4 82 MC Host Driver Configuration 0 00 e cece cece ee ee 277 Figure 4 83 AWI Host Driver Function Bade 2 eee cece cece cece ee eeeeee 278 Figure 4 84 MC Event Log Control 279 Figure 4 85 AWI Event Log Page Event Log Selected 281 Figure 4 86 OSD Event Log Page c cece cece ccc cece cece earann 284 Figure 4 87 MC Peripheral Conf
252. eees 255 Table 4 62 MC Monitor Parameters ioana inna innan rannn 256 Table 4 63 AWI Tera Host Monitor Parameters e eee eee 259 TER1206003 Issue 5 17 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 64 AWI Teraz Host Monitor Parameters 22222000000 260 Table 4 65 MC Time Configuration Parameters e cece cece ee eeeeeeeee 261 Table 4 66 AWI Time Page Parameters c cece cece ccc cece cece cece eeeeeeeees 262 Table 4 67 MC Security Configuration Parameters eee eee eee ee eee ee 263 Table 4 68 MC Audio Permissions Parameters 20 22 00 2000 c cece cece eee ee tence eens 265 Table 4 69 AWI Tera Host Audio Page Parameters 22 e eee ee cece e eee ee 266 Table 4 70 AWI Teraz Host Audio Page Parameters eee eee cece cece ee 268 Table 4 71 AWI Client Audio Page Parameters eee ee eee cece eee eee ee 268 Table 4 72 MC Power Permissions Parameters 22200022222 c cece eee eee 270 Table 4 73 AWI Teraz Host Power Page Parameters cece cece eee 271 Table 4 74 AWI Teraz Client Power Page Parameters 0c eee eee ee eee eee ee 272 Table 4 75 AWI Tera Client Power Page Parameters 0 2 eee cece e eee eee 273 Table 4 76 OSD Power Parameters 275 Table 4 77 OSD Power Parameters 276 Table 4 78 MC Host Driver Configuration Parameters cece ee eee eee 277 Table 4 79 AWI Host Driver Func
253. een Settings eee cee cee cee ce cee eee cece eens 357 8 How TO TOPICS 22 oo ewe dee co ceSee sect needed sues dessugule dd a a e a a a cabeegusecbes 359 8 1 Displaying Processor Information e K eee cee cece cece cence ccecceccnceececcenes 359 8 2 Configuring a Host Card cece cee cee cece eee ce eee eee 361 8 2 1 Installing the Host Card 0 2 lee ce cee ee eee eee eee eens 361 8 2 2 Establishing a PCoIP Session to the Host Card from a Zero Client 362 8 2 3 Installing the PCoIP Host Software ccc ce cece ce cee cee cece cece eee 362 8 2 4 Other Useful Links arrena cee cece eee e eee ceeeeeee 363 8 3 Configuring a Zero Client cee cece ce cee cee ee eeeeeee 363 8 3 1 Setting up the Zero Client ccc ce cece ce cee cee cee ee eee 363 8 3 2 Establishing a PCoIP Session eee e cee cee cee cece cee eencecceccecenceceens 363 8 3 3 Other Useful Links ce cece cece ee ce eee cece eee eee eeeeeeee 364 8 4 Configuring Syslog Settings 2 02 cece cee cee cece eee ee cen eeceeccecceceeenceeees 365 TER1206003 Issue 5 8 TERADICI PCoIP Zero Client and Host Administrator Guide 8 4 1 Setting up Syslog from the AW 365 8 4 2 Setting up Syslog from the MC cece ce cece cee cece ee eeeee 366 8 5 Uploading Firmware oo cece cee cece ee ee cee cee cece eee e cee eeeeeeeees 366 8 5 1 Upload
254. een hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following e Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session TER1206003 Issue 5 157 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logge
255. eleted and set to accept any Zero Client True lt When this property is false the Zero Client will not display the peer lost overlay that normally appears whenever end to end network communications fail True False This property controls the preparing desktop overlay that shows up when transitioning from the OSD into the session True False This property controls whether the hotkey can be used to disconnect from the session True False The setting can be used to filter out some or all of the session disconnect reason dialogs These are the dialogs shown when a session ends for any reason other than a user initiated disconnect This property configures the timeout for the connection of an active session If the timeout period elapses without the PCoIP processor receiving data from its peer the s 5 60 Figure 4 15 MC Session Connection Type Direct to Host SLP Host Discovery Table 4 23 MC Session Configuration Parameters Parameters Enable Auto Reconnect Accept Any Peer Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 When enabled lets the client automatically reconnect with the last connected host when a session is lost Note This property requires a device restart after being changed When enabled and set to True the peer MAC address is deleted and the host is configured to accept any zero client When enabled the Networ
256. emove Delete a rule for a device or device group from the list Unauthorized Specify the unauthorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB devices to be unauthorized by ID or Class s ID The USB device is unauthorized by its Vendor ID and Product ID e Class The USB device is unauthorized by Device Class Sub Class and Protocol Remove Delete a rule for a device or device group from the list When you add a new USB authorized or unauthorized entry the following parameters display depending on whether you describe the device by Class or ID Add new class Device Class l any FF Sub Class any 2 Protocol any 7 Add Cancel Figure 4 109 Device Class Parameters Add new xp Vendor ID 0000 Product ID 0000 Add Cancel Figure 4 110 Device ID Parameters TER1206003 Issue 5 312 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 100 USB Authorized U nauthorized Devices Parameters Add new When adding a new USB authorization or unauthorization entry select one of the following e Class The USB device is authorized by its device class sub class and protocol information ID The USB device is authorized by its vendor ID and product ID information Device Class This field is enabled when Class is selected Select a supported device class from the drop down menu or select Any to authorize or unau
257. ent and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT adm
258. ent and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI e Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the
259. ents to use Service Location Protocol SLP to discover the hosts on the subnet With this configuration the client OSD will list the first 10 hosts discovered The user can then select the desired one and connect to it Note SLP host discovery is not suitable for deployments with more than 10 hosts if a client needs to connect to a specific host all the time In this situation a 3rd party connection broker is required You also need to configure a Direct from Client session connection type on the host You have the option of allowing the host to accept a connection request from any client or from a specific one only If the latter you need to provide the client s MAC address For details on how to configure this option see the following topics in the GUI Reference e MC Direct to Host SLP Explains how to use the MC to configure a profile that sets the Direct to Host SLP session connection type for client devices e AWI Client Direct to Host SLP Explains how to use the AWI to configure a client to use SLP discovery to connect to a host card e AWI Host Direct from Client Explains how to use the AWI to configure a host card to accept a connection request from any client or from a specific client only e OSD Direct to Host SLP Explains how to use the OSD to configure a client to use SLP discovery to connect to a host card Connecting Hosts and Clients Using a 3rd Party Connection Broker A 3rd party connection broker is a re
260. er to allow users to use the second overlay option i e to power off the workstation the power permissions on the client must be configured to allow a hard power off You can set this parameter from the MC Power Permissions page or from the AWI Power Permissions page 5 3 4 Overlay Windows Overlay windows occasionally appear on top of the user s PCoIP session to display pertinent information when the status changes e g when the network connection is lost or an unauthorized USB device is plugged in These overlays show network USB device and monitor statuses as icons and text as shown in the examples below Display Link Training Failed This overlay only displays on Tera2 clients that contain DisplayPort display interfaces as opposed to DVI interfaces The DisplayPort protocol requires a link training sequence for adapting to differing cable lengths and signal qualities If this training does not succeed the following overlay appears with the message Display link training failed BB Display link training failed Figure 2 25 Display Link Training Failed Overlay Half Duplex Overlay PCoIP technology is not compatible with half duplex network connections When a half duplex connection is detected the following overlay appears with the message Half duplex network connection Half duplex network connection Figure 2 26 Half Duplex Overlay TER1206003 Issue 5 55 Panna T TERADICI PCoIP Zero Client and Ho
261. era2 Display Page TER1206003 Issue 5 325 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 108 OSD Tera2 Display Page Parameters Enable Attached This option is intended for legacy systems It configures the client to Display Override send default EDID information to the host when a monitor cannot be detected or is not attached to the client In versions of Windows prior to Windows 7 once the host had no EDID information it would assume no monitors were attached and would never recheck This option ensures that the host always has EDID information when the clientis in session The following default resolutions are advertised when this option is enabled 2560x1600 60 Hz 2048x1152 60 Hz 1920x1440 60 Hz 1920x1200 60 Hz 1920x1080 60 Hz 1856x1392 60 Hz 1792x1344 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1440x900 60 Hz 1400x1050 60 Hz 1366x768 60 Hz 1360x768 60 Hz 1280x1024 60 Hz 1280x960 60 Hz 1280x800 60 Hz 1280x768 60 Hz 1280x720 60 Hz 1024x768 60 Hz 848x480 60 Hz 800x600 60 Hz 640x480 60 Hz Any displays attached to the client will be set to the native resolution of 1024x768 when this option is enabled TER1206003 Issue 5 326 TERADICI PCoIP Zero Client and Host Administrator Guide Enable Preferred Enable this option when a display is attached but cannot be detected Resolution Override by the system and you want to specify a preferred resolution for the disp
262. ered from the monitor connected to the client s port 1 connector When disabled the host only responds to Display Data Channel DDC queries when a PCoIP session is active Note Enabling this field can help resolve problems where video is not present at the client Note This property requires a device restart after being changed 256 a TERADICH Parameter Enable Monitor Emulation on Video Port 2 Enable Monitor Emulation on Video Port 3 Enable Monitor Emulation on Video Port 4 Enable Host Hot Plug Delay Enable Display Cloning TERA2321 zero clients only Enable Preferred Resolution Override Preferred Override Resolution on Port 1 Preferred Override Resolution on Port 2 TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide This field affects DDC queries for the port 2 connector and provides functionality similar to that for the port 1 connector Note This property requires a device restart after being changed This field affects DDC queries for the port 3 connector and provides functionality similar to that for the port 1 connector Note This property requires a device restart after being changed This field affects DDC queries for the port 4 connector and provides functionality similar to that for the port 1 connector Note This property requires a device restart after being changed When enabled allows lengthier hot plug de assert assert profiles on the host
263. ermissions menu and then click Audio Audio Enable or disable high definition audio Enable HD Audio V Note To enable audio please ensure that audio is also enabled on the Host Apply Cancel Figure 4 75 AWI Client Audio Page Table 4 71 AWI Client Audio Page Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate TER1206003 Issue 5 268 a S TERADICI PCoIP Zero Client and Host Administrator Guide 7 17 Configuring Power Settings 7 17 1 MC Power Permissions The settings on this page let you configure a profile with power permissions for hosts and clients Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Propers Nan Description TER1206003 Issue 5 r ALL Client Power Button Function Wake on USB Mode Disabled B Disabled z Power On After Power Loss Mode Disabled z Wake on LAN Mode Client Power Down Timeout Seconds s 0 60 28800 Display Suspend Timeout Seconds s 0 10 14400 Cancel This property configures the functionality of the Zero Client power button The Host Workstation PC is commanded
264. ertificate and then select All Tasks gt Export Follow the wizard to export the certificate a Click Yes export the private key b Select Personal Information Exchange PKCS 12 PFX c Enter a password for the certificate d Click Browse specify a name and location for the certificate and then click Save e Click Finish and then OK Repeat steps 5 to 7 again to export the zero client certificate but this time without the private key No do not export the private key selecting the DER encoded binary X 509 CER format instead of the PKCS format TER1206003 Issue 5 369 TERADICI PCoIP Zero Client and Host Administrator Guide 9 Save this cer file to a location where it can be accessed by the Windows 2008 server and imported into Active Directory Convert the Certificate Format from pfx to pem 1 Download and install Windows OpenSSL from http www sIproweb com products Win32OpenSSL html The light version is sufficient 2 Copy the pfx client certificate file you saved above to the C OpenSSL Win32 bin directory 3 Open a command prompt window and then enter the following command to convert the certificate format from pfx to pem C OpenSSL Win32 bin openssl exe pkes12 in lt client_cert gt pfx out lt client_ cert pem nodes where lt client_cert gt is the name of the pfx certificate file you saved to your local machine 4 When prompted enter the password for the certificate file 5
265. erver Address property sets the IP address or the FQDN of the Mew Connection Server When the desktop pool list includes a pool with this name then the Zero Desktop Name to Select Client will immediately start a session Server Port Enable View Certification Check Mode Warn if the connection may be insecure Default gt with that pool The comparison is case insenstive When 5SL is used to communicate with the connection server the default 0 65535 port is 443 If using firmware 3 x x and 55L communication is not enabled the default port is 80 Enables 55L communications with the dew Connection Server This property has no effect on devices running gt firmware version 4 0 0 or greater The True False SSL communication with the Vew Connection Server is always enabled on devices running firmware version 4 0 0 or greater Connection Server This property controls the level of werification performed on the certificate presented by the connection server This property controls whether the user Figure 4 16 MC Session Connection Type View Connection Server Table 4 24 MC Session Configuration Parameters Parameter View Connection Server Address Desktop Name to Select Server Port Enable View Connection Server SSL TER1206003 Issue 5 Enter the IP address or the fully qualified domain name FQDN of the View Connection Server Enter the pool or desktop name used by the client when
266. erver from a read only list Note You can use the PColP Management Console to pre populate the list of available connection servers When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disc
267. erver page to prevent users from changing this setting Authenticating the User After the user sends the login credentials the server performs authentication vmware Horizon View Client Authenticating Figure 2 21 Authenticating Login Credentials If the user name and password are not entered correctly or if the Caps Lock key is on a message displays on this page to indicate these problems TER1206003 Issue 5 52 p a TERADICI PCoIP Zero Client and Host Administrator Guide vmware Horizon View Client Gp https view teradici com Enter your user name and password Unknown user name or bad password User name jincorrectname Password Domain TERADICI Login Cancel CIPCoIP Figure 2 22 Unknown User Name or Password Comnecting to a Desktop If the user is not configured to connect automatically to a desktop a list of one or more desktops to which the user is entitled displays The user may then select the desired one and click Connect vmware Horizon View Client Corporate Desktop Reconnect to desktop ResetvM Cancel Figure 2 23 Selecting an Entitlement If the desktop is available a message displays on the Connect screen to inform the user that the View Connection Server is preparing the desktop After a few seconds the PCoIP session is established and the user connected If the desktop is not available e g if the vi
268. es Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 6 MC View Connection Server Kiosk Session Settings Select the View Connection Server Kiosk session connection type from the MC to configure a profile to use Kiosk mode when when a VMware View Connection Server is used to connect clients to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issu
269. es regardless of whether a PCoIP session is active Ifa session is not active the host provides emulated DDC data If a session is active the host provides actual DDC data gathered from the monitor connected to the client s port 1 connector When disabled the host only responds to Display Data Channel DDC queries when a PCoIP session is active Note Enabling this field can help resolve problems where video is not present at the client Enable Monitor This field affects DDC queries for the port 2 connector and provides Emulation on DVI 2 functionality similar to that for the port 1 connector 7 13 3 AWI Teraz Host Monitor Emulation The Monitor Emulation page lets you enable or disable the monitor emulation feature This page is only available on host cards still using monitor emulation It is disabled and non editable on the client Some PCs and workstations do not boot if a display is not attached Monitor emulation presents a generic display to ensure the boot process completes When a session is connected the client display information is sent to the host You can display this page from the Configuration 5 Monitor Emulation menu Monitor Emulation With monitor emulation disabled the host will only respond to display data channel queries when in a session With monitor emulation enabled the host will always respond to display data channel queries This feature is applicable on the host only Enable Monitor Emulation
270. es an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format MC Connection Management Interface Settings Select the Connection Management Interface session connection type from the MC to configure a profile to use an external connection manager as the connection broker This selection requires a device restart after being changed Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection manager can also locate an appropriate peer for the device to connect to and then initiate the connection Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 135 P an TERADICI Set Proper
271. es the AES 256 GCM encryption scheme to secure a PCoIP session Note This method offers the best performance between hardware endpoints for Tera2 devices Enable AES 128 GCM Encryption Tera1 When enabled uses the AES 128 GCM encryption scheme to secure a PCoIP session Note This method offers the best performance between hardware endpoints for Tera1 devices Enable Salsa20 256 Round12 Encryption Tera1 When enabled uses the Salsa20 256 Round12 encryption scheme to secure a PCoIP session Note This method may offer improved performance for Tera1 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network 7 8 2 AWI Help for Encryption Settings Encryption settings for the host and client AWI are located on the Configuration gt Session page for each session connection type For details please refer to the field descriptions in the following topics e AWI Host Direct from Client Session Settings e AWI Client Direct to Host Session Settings e AWI Client Direct to Host SLP Host Discovery Session Settings e AWI Tera2 Client PCoIP Connection Manager Settings e AWI Tera2 Client PCoIP Connection Manager Auto Logon Settings e AWI Client View Connection Server Session Settings e AWI Client View Connection Server Auto Logon Session Settings e AWI Client View Connection Server Kiosk Session Settings e AWI Client View Connection Server Imprivata OneSign Sess
272. ess of the PCoIP zero client or host 2 Select the Diagnostics gt Event Log menu to display the Event Log page 3 Check Enable Syslog and then select whether you want to identify the syslog server by its IP address or fully qualified domain name FQDN 4 Enter the IP address or FQDN of the syslog server 5 Ifthe syslog server is configured to receive data on a port other than 514 enter this port number TER1206003 Issue 5 365 TERADICI PCoIP Zero Client and Host Administrator Guide 6 If you wish the device to use a facility other than the default select it from the Syslog Facility drop down list 7 Click Apply 8 At the Success page click Continue 8 4 2 Setting up Syslog from the MC Syslog settings in the MC are located in the MC s Event Log page To configure syslog settings from the MC for a device profile 1 From an Internet browser enter the IP address of the MC 2 Select the Profiles tab 3 From the Profile Management page click the Set Properties link for the desired profile 4 Expand the Event Log Control category and then click the Edit Properties link 5 Enable Syslog Server Hostname and then enter the IP address or FQDN of the syslog server 6 Enable Syslog Server Port and then enter the port number used by the syslog server for incoming messages The device will use this port to send messages 7 Enable Syslog Facility Number and then enter the facility level number that the devic
273. estion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 18 AWI Client View Connection Server Kiosk Session Settings Select the View Connection Server Kiosk session connection type from the Configuration gt Session page to configure the client to use Kiosk mode when a VMware View Connection Server is used to connect to a virtual desktop TER1206003 Issue 5 185 p a TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device vmware Horizon View Client Session Connection Type IV DNS Name or IP Address Jviewdesktop teradici com Username Type Zero Client MAC lt Username jem Connection Password Hide Advanced Options Port Leave blank for default Certificate Check Mode Warn before connecting to untrusted servers lt Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Use OSD Logo For Login Banner P Enable Peer Loss Overlay V Enable Preparing Desktop r Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption gt Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter 5how All X Cust
274. et before the firmware is pushed to each device Note Before you can assign a firmware file to a profile you must first ensure that the file has been imported into the MC from the Update 5 Import Firmware menu For more information see the PCoIP Management Console User Manual TER0812002 Supported Device Family Set Firmware Figure 4 100 MC Profile Firmware Configuration When you click Set Firmware the following screen displays Link to Imported Firmware Firmware Version f Apply when existing firmware is different E fx VZ Figure 4 101 MC Link to Imported Firmware Select the firmware version from the drop down menu and then choose whether the firmware will be overwritten on the device if its version is different from this firmware version or if it is less than the firmware version you enter in the text entry field Click Select when you are finished TER1206003 Issue 5 305 pa TERADICI PCoIP Zero Client and Host Administrator Guide Link to Imported Firmware Firmware Version Tera2 0 0 0 Tera1 0 0 0 Firmware 4 1 0 R gt Apply when existing firmware is different E F yz Figure 4 102 MC Link to Imported Firmware Configured Table 4 95 MC Link to Imported Firmware Parameters Firmware Select the firmware file that you want to assign to the profile Version Note The firmware file must first be imported into the MC from the Update 5 Import Firmware menu For more information see
275. ettings Disable Management Console Interface Disable Administrative Web Interface Force password change on next login Unlock Cancel Figure 4 9 OSD Access Page Table 4 13 OSD Access Page Parameters Disable Management When enabled the management console interface is disabled and Console Interface the device cannot be accessed or managed by the MC or any other PColP device management tool Disable Administrative When enabled the device cannot be accessed or managed using Web Interface the AWI Force password change When enabled the administrative password must be changed the on next login next time either the AWI or OSD is accessed The new password may be blank TER1206003 Issue 5 100 ba TERADICI PCoIP Zero Client and Host Administrator Guide 7 5 7 5 1 Configuring Device Discovery MC Discovery Settings The settings on this page let you configure a profile to use SLP discovery a PCoIP MC DNS based discovery prefix and or DNS SRV discovery to discover hosts and clients dynamically in a PCoIP system without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems Note SLP discovery mechanism requires all PCoIP devices and the MC to reside on the same network subnet For SLP discovery to work across subnets routers must be configured to forward multicast traffic betwee
276. evice using the AWI 1 2 3 AIN NB 9 From a browser log into the AWI for the zero client or host card From the AWI menu select Upload gt Certificate Upload both the Root CA certificate and the certificate with the private key using the Browse button to locate each certificate and the Upload button to upload them From the AWI menu select Configuration gt Network Select Enable 802 1x Security Click the Choose button beside the Client Certificate field Select the certificate with the private key and then click Select Enter the identity name of the certificate This is the fully qualified domain name that appears after Subject e g zeroclient mydomain local Click Apply and then Reset For more information about 802 1x please see the following Knowledge Base topics on the Teradici support site e Support for 802 1x on zero clients 15134 590 e Setting up Windows Server 2008 R2 as an 802 1x authentication server 15134 1245 e General 802 1x troubleshooting steps 15134 928 TER1206003 Issue 5 371 ning TERADICI PCoIP Zero Client and Host Administrator Guide 8 7 Setting up a Touch Screen Display These instructions explain how to install an Elo TouchSystems touch screen display how to configure the firmware if you want the touch screen to be controlled by a driver running on the host and how to set up auto logon to bypass authentication when users are connecting to a host with a broker 8 7
277. ew seconds to appear 224 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to
278. f an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out of Range message for more than 30 seconds after you set a preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value TER1206003 Issue 5 324 n T TERADICI PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 Label Discovery Session Language OSD Display Reset The Enable Attached Display Override feature will force all ports to show that a display is attached This will advertise a default EDID if no display is physically attached to a port Enable Attached Display Override The Preferred Resolution Override feature allows you to specify a specific resolution to use for each attached display NOTE In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out Of Range message for more than 30 seconds after changing the preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value Enable Preferred Resolution Override O Preferred resolution 0 Preferred resolution 1 Preferred resolution 2 Preferred resolution 3 OK Cancel Figure 4 120 OSD T
279. figure PCoIP device firmware so you can access and manage the hosts and zero clients in your PCoIP deployment It comprises the following main sections e What s New This section explains the new features for each firmware release and contains links to topics that provide more information about these features Zero Clients This section contains quick start instructions for first time users on how to connect your zero client Host Cards This section contains quick start instructions for first time users on how to connect your host card PCoIP Management Tools This section describes how to access and use the following PCoIP management tools e Management Console MC The MC lets you centrally control and manage the devices in your PCoIP deployment This help system explains how to configure a profile a collection of device configuration settings which you can then assign to a specific PCoIP group a set of one or more hosts or clients The MC is the best tool for medium to large deployments and is often used in conjunction with a connection broker For further details see About the MC e Administrative Web Interface AWI The AWI lets you use an Internet browser to remotely access and configure a specific client or host For further details see About the AWI e On Screen Display OSD The OSD is the graphical user interface GUI embedded within a client It is used to connect the client to a virtual desktop or to a host ina remote
280. fully qualified domain name FQDN When disabled you must set these parameters manually The device s IP address If DHCP is disabled you must set this field to a valid IP address If DHCP is enabled you cannot edit this field The device s subnet mask If DHCP is disabled you must set this field to a valid subnet mask If DHCP is enabled you cannot edit this field Warning It is possible to configure an illegal IP address subnet mask combination e g invalid mask that leaves the device unreachable Take care when setting the subnet mask The device s gateway IP address If DHCP is disabled this field is required If DHCP is enabled you cannot edit this field 94 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Primary DNS Server Secondary DNS Server Domain Name Ethernet Mode Enable 802 1X Security Authentication Identity TER1206003 Issue 5 The device s primary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address The device s secondary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address The domain named of the host or client e g domain local This field is optional The fully qualif
281. g desktop Figure 2 29 Preparing Desktop Overlay USB Device Not Authorized Overlay If an unauthorized USB device is connected the following overlay appears with the message USB device not authorized This overlay lasts for approximately five seconds TER1206003 Issue 5 56 TERADICI PCoIP Zero Client and Host Administrator Guide lt gt USB device not authorized Figure 2 30 USB Device Not Authorized Overlay USB Over Current Notice Overlay If the USB devices connected to the client cannot be handled by the USB ports the following overlay appears with the message USB over current notice This overlay remains until USB devices are removed to meet the current handling of the USB ports e USB over current notice Figure 2 31 USB Over Current Notice Overlay USB Device Not Supported Behind a High speed Hub Overlay Some USB devices cannot be connected through a high speed USB 2 0 hub and should instead be connected directly to the zero client or through a full speed USB 1 1 hub If such a device is connected to the zero client through a high speed hub the following overlay appears with the message USB device not supported behind high speed hub This overlay lasts for approximately five seconds USB device not supported 7 behind a high speed hub Figure 2 32 USB Device Not Supported Behind a High speed Hub Overlay Resolution Not Supported Overlay If the resolution of a monitor connected to the
282. g settings for a host or zero client from the device s AWI or you can use the MC to configure settings for a device profile Both methods are shown below Configuration involves entering the IP address or fully qualified domain name FQDN for the syslog server and then specifying the port number and facility to use when sending messages to the syslog server Teradici uses UDP to send syslog messages to a centralized syslog server Because most servers use port 514 for incoming messages Teradici recommends you configure port 514 the default as the syslog port to use However you can use a different port as long as the syslog server is set to receive syslog messages on the same port as the device is set to send them Teradici also uses 19 local use 3 as the default facility under the assumption that this facility is not commonly used If it is being used you can select a different facility Note Cisco IOS devices CatOS switches and VPN 3000 concentrators use the 23 local use 7 facility Cisco PIX firewalls use the 20 local use 4 facility Note Ensure that your syslog server can handle the volume of messages sent by a zero client With some free syslog servers messages can become lost if the volume is too great Setting up Syslog from the AWI Syslog settings in the AWI are located in the Event Log page To configure syslog settings from the AWI for a single device 1 From an Internet browser enter the IP addr
283. ged USB device This property is a hexadecimal hexadecimal PID number in the range of O FFFF This property specifies the product ID of the bridged USB device This property is a hexadecimal number in the range of 0 FFFF Ladd cancer Figure 4 107 USB Bridged Add New hexadecimal TER1206003 Issue 5 309 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 98 Add Profile USB Add New Parameters Rule Type When adding a new USB authorization or unauthorization entry select one of the following e Class The USB device is authorized by its device class sub class and protocol information ID The USB device is authorized by its vendor ID and product ID information Device Class This field is enabled when Class is selected Select a supported device class from the drop down menu or select Any to authorize or unauthorize disable any device class Sub Class This field is enabled when Class is selected Select a supported device sub class from the drop down menu or select Any to authorize or unauthorize disable any sub class Note If Any is selected as the device class this will be the only selection available Protocol This field is enabled when Class is selected Select a supported protocol from the drop down menu or select Any Note If Any is selected as the device class or sub class this will be the only selection available VID This field is enabled when ID is selected or when yo
284. guration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 221 Bann T TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info
285. gure 4 38 OSD Session Connection Type Direct to Host SLP Host Discovery 207 Figure 4 39 Advanced Settings 222222 e cece eee ccc cece cece cece cece cece ee eeeeeeeeees 208 Figure 4 40 OSD Session Connection Type PCoIP Connection Manager 210 Figure 4 41 Advanced Settings c cece cece c cece cece cece cece cece eeeeeeeeees 211 Figure 4 42 OSD Session Connection Type PCoIP Connection Manager Auto Logon 214 Figure 4 43 Advanced Settings Figure 4 44 OSD Session Connection Type View Connection Server 218 Figure 4 45 Advanced Settings cece cece ccc ccc cece cece cece cece ccc cece ceeeeeeeees 219 Figure 4 46 OSD Session Connection Type View Connection Server Auto Logon 222 Figure 4 47 Advanced Settings cece e cele ccc cece c cece ccc cece cece naaraana 223 Figure 4 48 OSD Session Connection Type View Connection Server Kiosk _ 226 Figure 4 49 Advanced Settings eee e eee e cece cece cece cece cece cece ceeeeeeeees 227 Figure 4 50 OSD Session Connection Type View Connection Server Imprivata OneSign 230 Figure 4 51 Advanced Settings c cece cece cece cece cece cece ccc ccc cceeeeeeeeees 231 Figure 4 52 OSD Session Connection Type Connection Management Interface 234 Figure 4 53 Advanced Settings cece cece ccc cece ce
286. h the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 187 Bann T TERADICI PCoIP Zero Client and Host Administrator Guide Enable Session Disconnect Hotkey Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 5 When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance
287. he PColP processor receiving data from its peer the Figure 4 14 MC Session Connection Type Direct to Host TER1206003 Issue 5 108 FS T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 22 MC Session Configuration Parameters Parameters Enable Auto Reconnect Accept Any Peer Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 5 When enabled lets the client automatically reconnect with the last connected host when a session is lost Note This property requires a device restart after being changed When enabled and set to True the peer MAC address is deleted and the host is configured to accept any zero client When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disc
288. he firmware does not use this field It is provided for administrator use only Access Settings MC Help for Access Settings Administrative access settings for the Management Console are located on the following pages e Hiding the OSD Configuration menu see Hide Options gt Configuration on the OSD Settings page e Disabling the AWI see Enable Web Interface on the Security Settings page e Disabling the management console interface see Disable Management Console Interface on the Security Settings page Note At least one of the device s three management configuration interfaces OSD AWI or MC must remain enabled at all times AWI Access Settings The Access page lets you prevent the device from being managed by the MC or any other PCoIP device management tool and lets you disable administrative access to the device s AWIL It also provides an option to force an administrative password change the next time the AWI or OSD is accessed TER1206003 Issue 5 98 pa TERADICI PCoIP Zero Client and Host Administrator Guide You can display this page for the host or client from the Configuration gt Access menu Note At least one of the device s three management configuration interfaces OSD AWI or MC must remain enabled at all times If the device has its OSD Configuration menu hidden see MC OSD Settings you will receive an error message if you try to disable both the MC interface and the AWI from this page In th
289. he number of seconds to wait after a period of inactivity i e no Timeout keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 14400 seconds or use 0 to disable the feature Note This timeout only applies when the device is in session Auto Power Off Configure the number of seconds to wait after a period of inactivity i e no Timeout keyboard or mouse action before the client powers down Valid values are 60 to 28800 seconds or use 0 to disable the power down Note Non zero values are only allowed when the PCoIP client supports powering off Note This timeout only applies when the device is not in session Remote Host Configure the functionality of the client s remote PC button Power Control Select from the following options e Power off not permitted Users cannot shut down the host or put itin sleep mode Hard Power off only Users can shut down the host but not put it in sleep mode Power On After When enabled the client automatically powers back on when power is Power Loss supplied TER1206003 Issue 5 272 TERADICI PCoIP Zero Client and Host Administrator Guide Enable Wake on When enabled configures the host to wake up from sleep mode when the USB user moves the mouse or presses a key on the keyboard Enable Wake on When enabled configures the host to wake up from sleep mode when the LAN user sends Wake on LAN magic packets to the host by pressi
290. he port 4 connector and provides functionality similar to that for the port 1 connector When enabled allows lengthier hot plug de assert assert profiles on the host Enabling this feature allows the host to resolve black screen issues with certain Linux GPU driver timing expectations Configuring Time MC Time Settings The Time page lets you configure a profile with the Network Time Protocol NTP parameters to use to allow the host and client event logs to be time stamped based on NTP time NTP if it is disabled the NTP server Note If the client is configured for DHCP and the DHCP server provides an NTP server address this address will override any manually configured NTP server It will also enable Note The client does not get time zone or Daylight Saving Time DST information from Note To simplify system troubleshooting set the NTP parameters to allow user events to correlate with the relevant diagnostic event log entries Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 260 P an TERADICI Set Properties Setin Device Profile Family O ALL NTP Server Hostname NTP Server Port NTP Query Interval Enable DST Time Zone Offset Property Name PCoIP Zero Client and Host Administrator Guide Description This property i
291. he screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes TER1206003 Issue 5 302 ning TERADICI PCoIP Zero Client and Host Administrator Guide Primary Configure which video port on the zero client that you want as the primary port Note The display that is connected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP
292. how All pd OK Cancel _ Figure 4 49 Advanced Settings Table 4 48 OSD Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Username Select the type of username that matches the naming you use for the devices on the View Connection Server e Zero Client MAC Select this option to automatically populate the Username field with the MAC address of the zero client e Custom Enter the username for the zero client This username has the prefix Custom When Custom is selected as the username type enter the value for this component of the custom username This field is limited to 13 characters Password To password protect the virtual machine for the kiosk enter a password in this field This password must match the one entered for the device in the View Connection Server Port By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Use OSD Logo for Login When enabled the OSD logo banner appears at the top of login Banner screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page TER1206003 Issue 5 227 am TERADICH PCoIP Zero Client and Host Administrator Guide Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 When enabled the Network Con
293. ication data ever leaves the data center The virtual machine sends only encrypted PCoIP data to the client PCoIP zero clients have no local storage and no sensitive application data is ever processed or stored on the client Zero clients also have many security related settings that are frequently used in high security deployments User Authentication PCoIP zero clients support a number of third party hardware based user authentication methods including the following e SIPR hardware tokens e Common Access Card CAC and Personal Identity Verfication PIV smart cards e SafeNet eToken e RSA SecurID e Proximity cards Imprivata For a complete list of supported authentication methods see Knowledge Base support topic 15134 299 on the Teradici support site Encryption PCoIP zero clients support the following encryption types Session negotiation security e TLS 1 0 with AES 128 CBC SHA e TLS 1 0 with AES 256 CBC SHA e Suite B in hardware host environments only Session security e AES 128 GCM e AES 256 GCM e Salsa20 256 Round12 TER1206003 Issue 5 80 TERADICI PCoIP Zero Client and Host Administrator Guide 6 6 2 Zero clients themselves also employ encryption to ensure that information is protected In the media stream all media data is encrypted as it moves from the server to the client This includes display data USB data and audio network traffic In the management channel all management data is encrypted
294. ice s This property is a hexadecimal number in the range of O FFFF This property specifies the product ID of the authorized USB device s This property is a hexadecimal number in the range of O FFFF Add Cancel Figure 4 105 USB Authorization Add New Add Profile USB Unauthorization Rule Type Class z Device Class Aay H Sub Class Any 2 Protocol Any 2 D hexadecimal D hexadecimal USB devices can be disabled by ID or Class This property configures this setting Disabling devices by class requires the user to enter Device Class Sub Class and Protocol information Disabling devices by ID requires the user to enter Vendor ID and Product ID information This property specifies the device class of the disabled USB device s The drop down menu lists the supported device classes This property specifies the sub class of the disabled USB device s The drop down menu lists the supported sub classes This property specifies the protocol of the disabled USB device s The drop down menu lists the supported protocols This property specifies the vendor ID of the disabled USB device s This property is a hexadecimal number in the range of O FFFF This property specifies the product ID of the disabled USB device s This property is a hexadecimal number in the range of 0 FFFF ces Figure 4 106 USB Unauthorization Add New Add Profile USB Bridged This property specifies the vendor ID of the brid
295. ici com TER1206003 Issue 5 379 a TERADICI 10 Glossary of Acronyms 256 bit Salsa20 Salsa20 is a 256 bit stream cypher encryption algorithm AC Alternating Current AES Advanced Encryption Standard AWI Administrator Web Interface A PCoIP device used for monitoring and configuring PCoIP zero clients and host cards To connect to the AWI simply enter the PCoIP device IP address into a supported browser BIOS Basic Input Output System CA Certificate Authorities CAC Common Access Card A smart card variant CAD Computer Aided Design CMI Connection Management Interface An interface provided by the host TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide or client that is used to com municate with an external con nection management server CMS Connection Management Server An external third party man agement entity capable of man aging hosts and clients Also known as a connection broker DA Directory Agent DDC Display Data Channel DDC CI Display Data Channel Command Interface DHCP Dynamic Host Configuration Pro tocol DMS 59 A 59 pin connector used on com puter video cards that is capable of combining two DVI streams into one connector DMZ Demilitarized zone A physical or logical subnetwork that uses fire walls to add an additional layer of 380 PS TERADICI security between an organization s LAN and an untrusted network such as the I
296. ied domain name for the host or client The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the host or client s MAC address If used the domain name is appended for example pcoip host lt MAC gt domain local This field is read only on this page Note To use the FQDN feature the DNS server with DHCP option 81 must be available and properly configured Lets you configure the Ethernet mode of the host or client as follows e Auto e 100 Mbps Full Duplex e 10 Mbps Full Duplex When you choose 10 Mbps Full Duplex or 100 Mbps Full Duplex and then click Apply the following warning message appears Warning When Auto Negotiation is disabled on the PCoIP device it must also be disabled on the switch Additionally the PCoIP device and switch must be configured to use the same speed and duplex parameters Different parameters may result in a loss of network connectivity Are you sure you want to continue Click OK to change the parameter Note You should always set the Ethernet mode to Auto and only use 10 Mbps Full Duplex or 100 Mbps Full Duplex when the other network equipment e g a switch is also configured to operate at 10 Mbps full duplex or 100 Mbps full duplex An improperly set Ethernet mode may result in the network operating at half duplex which is not supported by the PCoIP protocol The session will be severely degraded and eventually dropped Enable this field for each of your host
297. ient s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect 181 a TERADICH Parameter Connection Server Cache Mode Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to select a connection s
298. iew Agent software installed on the host PC or workstation For more information see Using PCoIP Host Cards with VMware View TER0911004 Please refer to Connection Prerequisites for other conditions that may apply Zero Home Enterprise Client Device Network PC olp Server Host Card Figure 3 10 View Zero Client to Host Card via View Security Connection Server To establish the connection TER1206003 Issue 5 75 FS TERADICI 6 5 6 PCoIP Zero Client and Host Administrator Guide Note For more information about configuring VMware View servers please refer to VMware View documentation 1 Onthe View Connection Server Install View Agent on the host workstation Create a manual pool that is configured to support PCoIP hardware and then add the workstation to the pool Define the pairing password and pairing timeout that will be used to pair the View Connection Server and View Security Server 2 On the View Security Server Pair the View Security Server with the View Connection Server Enable the Use Secure Tunnel connection to desktop and Use PCoIP Secure Gateway for PCoIP connections to desktop checkboxes Enter the View Security Server s IP address for the External URL e g https 12 50 16 151 443 and for the PCoIP External URL e g 12 50 16 151 4172 This is the WAN facing address that remote clients can resolve Only the port number is different for the two addresses 3 On your f
299. if a display is not attached Monitor emulation presents a generic display to ensure the boot process completes When a session is connected the client display information is sent to the host Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Enable Monitor Emulation on Video Port 1 Enable Monitor Emulation on Video Port 2 Enable Monitor Emulation on Video Port 3 Enable Monitor Emulation on Video Port 4 Property Name Description This setting affects all Tera2 Host cards and Teral Host cards with the following firmware part numbers FWWD10004 FWWD10005 Fuv010006 FW010008 FVWD10009 FWWD10010 FWWD10011 FWWD10D16 FWWD10023 and FVWD10037 It is ignored by all other Host cards If this property is true the Host responds to all Display Data Channel DDC queries regardless of whether a G 6G PCoIP session is active If a session is not active the Host True False provides emulated DDC data If a session is active the Host provides actual DDC data gathered from the monitor connected to the Zero Client s video port 1 connector When this property is false the Host only responds to Display Data Channel DDC queries when a PCoIP session is active Setting this property equal to true can help resolve problems where video is not present
300. ifferent drivers These devices may need to be bridged to the host rather than locally terminated This setting lets you force the zero client to bridge specific USB devices so that they use the drivers on the virtual desktop Add New Add a device or device group to the list This lets you bridge USB devices by their Vendor ID and Product ID Remove Delete a rule for a device or device group from the list Note Bridging is a feature supported in firmware 3 3 0 or higher This rule only affects sessions between a zero client and a soft host running VMware View 4 6 or higher Enable EHCI Enable this field to configure EHCI USB 2 0 for devices connected directly to root portonly zero client USB ports for sessions with a host running VMware View 4 6 or later Note This feature cannot be enabled on clients with less than 128 MB of RAM Devices with isochronous endpoints will not operate at USB 2 0 speeds When you add a new USB authorized or unauthorized entry the following parameters display depending on whether you describe the device by Class or ID TER1206003 Issue 5 315 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide Add new class Device Class any Sub Class any Protocol Any Add Cancel Figure 4 112 Device Class Parameters Add new xp Vendor ID 0000 Product ID 0000 Add Cancel Figure 4 113 Device ID Parameters Table 4 102 USB
301. ificate field on the Certificate Upload page Note PCoIP only supports one 802 1x client certificate Ensure your security details are all contained within the one file The 802 1x certificate must contain a private key Enable 802 1X Legacy When enabled allows greater 802 1x compatability for older Support switches on the network 7 2 3 OSD Network Settings This page lets you configure network settings for the client You can display this page from the Options gt Configuration gt Network menu After you update the parameters on this page click Apply to save your changes TER1206003 Issue 5 93 a T TERADICI Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 SCEP Label OSD Display Access Reset Discovery Session Language Change the network settings for the device Enable DHCP M IP Address Subnet Mask Gateway Primary DNS Server Secondary DNS Server Domain Name Ethernet Mode Enable 802 1X Security Client Certificate FQDN Identity Cancel Apply Figure 4 5 OSD Network Page Table 4 9 OSD Network Page Parameters Enable DHCP IP Address Subnet Mask TER1206003 Issue 5 When enabled the device contacts a DHCP server to be assigned an IP address subnet mask gateway IP address and DNS servers and also requests a domain name option 15 host name option 12 and client
302. iguration e cece ccc eeeeeceeeeeees 285 Figure 4 88 MC IPv6 Configuration 00 e ccc ee eee e cece eeeeeeeeeees 286 Figure 4 89 AWI IPv6 Page 0 c cece cece cece cece cece cece ceeeeeeeeeeeees 288 TER1206003 Issue 5 13 PS TERADICI PCoIP Zero Client and Host Administrator Guide Figure 4 90 OSD IPv6 Dage 290 Figure 4 91 MC SCEPConfiguration 0000 e ee eeeeeeeees 292 Figure 4 92 AWI SCEP Pade 293 Figure 4 93 OSD Teraz SCEP Dage 294 Figure 4 94 MC Display Topology Configuration 0 00 22 cece cece cece cece ee eee 295 Figure 4 95 OSD Tera Display Topology Page 0 222 eee eee cece cece eee ee 299 Figure 4 96 OSD Teraz Display Topology Page 301 Figure 4 97 MC Profile OSD Logo Configuration 00000222 c cece eee cece cece eee es 303 Figure 4 98 MC Add OSD Logo Configuration 000 e cece ee 304 Figure 4 99 AWI Client OSD Logo Upload bage 304 Figure 4 100 MC Profile Firmware Configuration 0 eee e cece ee ee 305 Figure 4 101 MC Link to Imported Firmware eee cece e cece eee eeeeees 305 Figure 4 102 MC Link to Imported Firmware Configured 20222 e eee eee 306 Figure 4 103 AWI Firmware Upload Page e cece ceeeeeceeeeeeee 306 Figure 4 104 MC Profile Zero Client USB Configuration eee eee eee 307 Figure 4 105 USB Authorization Add New 0H 0 cece ee ce
303. iguration You must enter a value greater than or equal to 60 Note It may take up to 30 seconds longer than this value for the fallback configuration to become active Note This property requires a device restart after being changed SNMP Community Configures the SNMP community name used by the device Name 7 2 2 AWI Network Settings This page lets you configure network settings for the host or client You can display this page from the Configuration gt Network menu After you update the parameters on this page click Apply to save your changes Note You can also configure network information from the host s Initial Setup page and the client s Initial Setup page TER1206003 Issue 5 90 bm T TERADICI PCoIP Zero Client and Host Administrator Guide Network Change the network settings for the device Enable DHCP M IP Address haz les Isa fia Subnet Mask Ras Rss Rss lp Gateway ha hes sa PU Primary DNS Server ha hee h 50 Secondary DNS Server hS bes l S Ethernet Mode Auto Maximum MTU Size 1400 bytes Enable 802 1X Security P Authentication TLS Identity Client Certificate Choose Enable 802 1X Legacy Support E Apply Cancel Figure 4 4 AWI Network Page Table 4 8 AWI Network Page Parameters Enable DHCP IP Address Subnet Mask TER1206003 Issue 5 When enabled the device contacts a DHCP server to be assigned an IP address subnet mask gateway
304. in session Hidden Menu Entries Select the items that you do not want to appear on the OSD local GUI You can hide a single menu item the entire Options menu or all menus Note This property requires a device restart after being changed 7 11 2 AWI Client Help for OSD Screen saver Settings The OSD screen saver timeout setting is located on the AWI Configuration gt Power page for the following clients e Tera2 zero client Power page e Teral zero client Power page TER1206003 Issue 5 247 vr fa TERADICI PCoIP Zero Client and Host Administrator Guide 7 11 3 OSD Help for OSD Screen saver Settings The OSD screen saver timeout setting is located on the OSD Configuration gt Power page for the following clients e Tera2 zero client Power page e Teral zero client Power page 7 12 Configuring Image Quality 7 12 1 MC Image Settings The Image page lets you configure a profile to make changes to the image quality of the PCoIP session Note This setting applies only to sessions between zero clients and hosts Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Bal Profile Family Descrintion This property configures the minimum image quality when network bandwidth is limited Lower values result in higher frame rates with reduced image Reduced
305. ines whether a connection server is dynamically Cache Mode added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select e Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to select a connection server from a read only list Note You can use the PCoIP Management Console to pre populate the list of available connection servers TER1206003 Issue 5 168 a TERADICH Parameter Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connec
306. ing a Firmware Release to a Zero Client 366 8 5 2 Upload a Firmware Release to a Host cee eee cece eens 366 8 6 Configuring 802 1x Network Device Authentication _ 002000002 0 2 e eee eee eee eee 367 8 6 1 n e LIT ee ence eee ee cence cece eee e eee eeeeeee 367 8 0 2 Bro ned UNG lt 5 2 cee a a a Gaan ets ase Ra 367 8 7 Setting up a Touch Screen Display c cee cece cece cece e eee eee 372 8 7 1 Installing the Touch Screen to the Zero Client 020 c eee 372 8 7 2 Setting up the Touch Screen as a Bridged Device 2 eee eee ee cee eee eeeee 372 8 7 3 Configuring the Zero Client to Automatically Log into a Host Brokered by a Connection Man ager te Se nee ett bens nauk AA eee eee SE sage 373 9 Technology Reference o cece ccc ccc cece ee ee cece ee eeeeeeeeeeeeeeeeeees 375 9 1 APEX 2800 PColP Server Offload Card 375 9 2 PCoIP Connechon Brokels aaa anak serorea ena AAR 2 ARRE ddsh dens 375 9 3 DVI and DisplayPort Interfaces ole ce cee cee ce ee cee cece eee eeeee 375 9 3 1 Support for 2560x1600 Display Resolution 0000 375 D4 HOSE Gard merc eat cue ne eee teria Samal R aa GT a an 377 9 5 PCoIP Software Session Variables ooo cece eee eee 377 9 6 PCoIP Packet Format 2 L eee eee 377 9 6 1 UDP encapsulated ESP Packet Format 0022 eee cee eee ee ee 378 9 6 2 IPSec ESP Packet Format serorei enina aa a a
307. inistrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 217 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning mess
308. ints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 163 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location Y
309. io menu to configure the audio permissions for the device After you update the options on this page click Apply to save your changes To display the Audio page from the Administrative Web Interface select the Permissions menu and then click Audio Audio Enable or disable high definition audio Enable HD Audio Note To enable audio please ensure that audio is also enabled on the Client Enable Microsoft Windows x i x R Vista Windows 7 64 bit Important If using Microsoft Windows Vista Windows 7 64 bit Edition Mode this feature must be enabled for audio to function correctly This will select the Line In input If using Microsoft Windows Vista Windows 7 Gia E please ensure you do the following for this feature to function correctly Enable Audio Line In M 1 Run regedit 2 Search the registry keys for PinConfigOverrideVerbs and delete these registry entries apply Cancel Figure 4 73 AWI Tera1 Host Audio Page Table 4 69 AWI Tera1 Host Audio Page Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate TER1206003 Issue 5 266 Sa T TERADICI PCoIP Zero Client and Host Administrator Guide Enable Microsoft Enable this option for Windows Vista 64 bit and Windows 7 64 bit ver
310. ion Server e Enable the Use Secure Tunnel connection to desktop and Use PCoIP Secure Gateway for PCoIP connections to desktop checkboxes e Enter the View Security Server s IP address for the External URL e g https 12 50 16 151 443 and for the PCoIP External URL e g 12 50 16 151 4172 This is the WAN facing address that remote clients can resolve Only the port number is different for the two addresses TER1206003 Issue 5 78 ba TERADICI PCoIP Zero Client and Host Administrator Guide 3 On your firewall or router e Allow both TCP and UDP traffic on port 4172 and TCP traffic on port 443 4 From the VMware View soft client e Configure the DNS name or external IP address of the View Security Server e Set the desired certificate checking mode 5 Start a PCoIP session 6 If necessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site s PCoIP session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 6 5 8 Internal vs External Zero Client to Host Card Connections Using View Connection Servers To avoid limiting session bandwidth for LAN connections it is recommended to use different View Connection Servers for internal and external connections The scenario below shows a PCoIP session between a host card a
311. ion Settings TER1206003 Issue 5 238 mi TERADICI PCoIP Zero Client and Host Administrator Guide 7 9 Configuring Session Bandwidth 7 9 1 MC Bandwidth Settings The settings on this page let you configure a profile with the bandwidth parameters for hosts and clients to use during a PCoIP session Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties TALL Device Bandwidth Limit TALL Device Bandwidth Target TALL Device Bandwidth Floor l kbps 0 1000 220000 l kbps 0 1000 220000 Description This property defines the maximum bandwidth peak for the Host or Zero Client This setting on the Host defines the bandwidth from the Host to the Zero Client This setting on the Zero Client defines the bandwidth from the Zero Client to Host A setting of 0 configures the PCoIP processor to use the maximum rate available When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest megabit per second with a minimum value of 1 mbps This property defines the soft limit on the network bandwidth during periods of congestion packet loss When the Host or Zero Client detects network congestion packet loss the device bandwidth is rapidly reduced to this value and more slowly reduced below this point The intent is to allow for a mor
312. ion When enabled users can press the Ctrl Alt F12 hotkey sequence to Disconnect Hotkey pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details TER1206003 Issue 5 137 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unk
313. ion when the client and host are connected to the same network Wake On LAN Enabled Custom Address When selected enables the wake up feature and displays the Host Wake MAC Address and Host Wake IP Address fields so you can enter both addresses for the host Use this option when the hostis connected to a different network from the client Note e The feature only works with hardware hosts It does not work with software hosts as they cannot be put into a low power state The hardware host must be able to support waking from low power state off hibernate sleep when it receives a wake on LAN packet For Tera2 clients you can disable the Wake On LAN feature from the AWI Power page or the MC Power Permissions page Enter the host s MAC address to complete the host wake up configuration when Wake On LAN Enabled Peer Address or Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this MAC address to wake the host computer from a low power state Enter the host s IP address to complete the host wake up configuration when Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this IP address to wake the host computer from a low power state When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivi
314. ions are available for these clients e TERA2321 DVI I dual display PCoIP zero client contains two DVI ports e TERA2321 DP DVI I dual display PCoIP zero client contains one DVI port and one DisplayPort port e TERA2140 DVI D quad display PCoIP zero client contains four DVI ports e TERA2140 DP quad display PCoIP zero client contains four DisplayPort ports Support for 2560x1600 Display Resolution All of the above zero clients also support 2560x1600 resolution for attached monitors with either DVI or DisplayPort interfaces However a custom dual link DVI cable adapter is TER1206003 Issue 5 375 bsa s TERADICI PCoIP Zero Client and Host Administrator Guide required to support this resolution for DVI interfaces The following figure illustrates how to connect video cables to each type of zero client to achieve 2560x1600 resolution on a connected display Display 1 Only supported 0 2 on DisplayPort 1 2 pod q Display HG pesana q TERA2321 DVI TERA2321 DP DVI L Display1 O Display 2 Display 1 Display 2 TERA2140 DVI TERA2140 DP Figure 5 1 DVI and DisplayPort Connectors for 2560x1600 Resolution e TERA2321 DVI I dual display PCoIP zero client This zero client supports one 2560x1600 monitor Connect the two DVI I cable connectors on a custom dual link DVI I cable adapter to the two DVI I ports on the zero client as shown in the
315. ions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a co
316. irewall or router e Allow both TCP and UDP traffic on port 4172 and TCP traffic on port 443 4 From the zero client s AWI e Configure the View Connection Server session connection type and enter the DNS name or external IP address of the View Security Server 5 Start a PCoIP session 6 If necessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site e PCo P session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 Remote Zero Client to Virtual Desktop via View Security Server The figure below shows a PCoIP session between a zero client and a virtual desktop over a WAN using a View Security Server and View Connection Server pair to authenticate and connect the endpoints TER1206003 Issue 5 76 ps 3 TERADICI PCoIP Zero Client and Host Administrator Guide Enterprise Network View Connection Server View VDI Desktop Figure 3 11 View Zero Client to VDI Desktop via View Security Connection Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 On the ESXi server e Create a virtual machine VM e Install Windows and View Agent on the VM 2 On the View Connection Server e Create a pool and
317. is situation only one of these interfaces can be disabled Access Change administrative access settings Disable Management Console r Interface Disable Administrative Web Interface Force password change on next O login Apply Cancel Figure 4 8 AWI Access Page Table 4 12 AWI Access Page Parameters Disable Management When enabled the management console interface is disabled and Console Interface the device cannot be accessed or managed by the MC or any other PCoIP device management tool Disable Administrative When enabled the device cannot be accessed or managed using Web Interface the AWI Force password change When enabled the administrative password must be changed the on next login next time either the AWI or OSD is accessed The new password may be blank 7 4 3 OSD Access Settings The Access page lets you prevent the device from being managed by the MC or any other PCoIP device management tool and lets you disable administrative access to the device s TER1206003 Issue 5 99 TERADICI PCoIP Zero Client and Host Administrator Guide AWIL It also provides an option to force an administrative password change the next time the AWI or OSD is accessed You can display this page from the Options gt Configuration gt Access menu Configuration Network IPv6 Label Discovery Session Language OSD Display Access Reset Change the administrative access s
318. isconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 236 ie TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 8 Configuring Session Encryption 7 81 MC Encryption Settings The settings on this page let you configure a profile with the Transport Layer Security TLS level to use for negotiating PCoIP sessions between clients and hosts and also with the encryption scheme that devices will use At least one encryption scheme must be enabled Note To enable a
319. isconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 129 Pafs TERADICI Parameter Session Lost Timeout Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiate
320. isconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401
321. isplay s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 212 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnect
322. issions for the device Hide keyboard shortcut When Enable Keyboard Shortcut is enabled and this field is sequence in OSD disabled the keyboard sequence appears on the Reset Parameters page for the client When both Enable Keyboard Shortcut and this field are enabled the keyboard sequence does not appear on the Reset Parameters page for the client however the user can still use the keyboard sequence to reset the parameter 7 30 2 AWI Host Parameter Reset Settings The Reset Parameters page lets you reset configuration and permissions to factory default values stored in flash memory You can access this page from the Configuration gt Reset Parameters menu Note Resetting parameters to factory default values does not revert the firmware or clear the custom OSD logo Reset Reset all configuration and permission settings stored on the device Reset Parameters Reset Apply Cancel Figure 4 124 AWI Host Reset Page Table 4 112 AWI Host Reset Parameters Reset Parameters When you click this button a prompt appears for confirmation This is to prevent accidental resets TER1206003 Issue 5 332 TERADICI PCoIP Zero Client and Host Administrator Guide 7 30 3 OSD Parameter Reset Settings The Reset page lets you reset configuration and permissions to factory default values stored in flash memory You can access this page from the Options gt Configuration gt Reset menu Note Resetting parameters to f
323. isting USB bridged settings that are configured on the client Erase the device s existing USB bridged settings and replace them with an empty set Select this option if you want to disable all USB bridged settings that are configured on the client Add New Click this link if you want to add a new USB bridged entry to the existing settings that are configured on the client When you click Add New for a USB authorization unauthorization or bridged entry the following screens display respectively TER1206003 Issue 5 308 Ue TERADICI Add Profile USB Authorization Rule Type Class z Device Class Any z Sub Class Any B Protocol Any z VID hexadecimal D hexadecimal PColP Zero Client and Host Administrator Guide USB devices can be authorized by ID or Class This property configures this setting Devices authorized by class require the user to enter Device Class Sub Class and Protocol information Devices authorzed by ID require the user to enter Vendor ID and Product ID information This property specifies the device class of the authorized USB device s The drop down menu lists the supported device classes This property specifies the sub class of the authorized USB device s The drop down menu lists the supported sub classes This property specifies the protocol of the authorized USB device s The drop down menu lists the supported protocols This property specifies the vendor ID of the authorized USB dev
324. itiate a PCoIP session from a zero client using SLP host discovery Note SLP host discovery requires the zero client and host PC to reside on the same subnet You also need to know the IP address and or MAC address of the host card so you can select it from the list of available hosts In addition the host card must be configured to accept any peer or to accept the specific MAC address of the zero client You can configure this from the host AWI Configuration gt Session gt Direct from Client page By default DHCP is enabled on the host card to allow your DHCP server to assign an IP address If your network does not support DHCP the card s default IP address will be 192 168 1 100 To connect to a host card using SLP host discovery 1 From the Options 5 Configuration 5 Session menu on the zero client s OSD select the Direct to Host SLP Host Discovery connection type and then click OK 2 Click the Connect button 3 When the Discovered Hosts screen appears with a list of available hosts select the desired one by its IP MAC address pair and then click OK 4 If prompted enter your user name and password and then click OK When connected successfully your display shows your desktop on the host and the zero client s session LED on the front panel turns green Installing the PCoIP Host Software Optionally you can also install the PCoIP host software package on the host PC or workstation to allow you to manage the card dire
325. ity Server TER1206003 Issue 5 32 Sa TERADICI PCoIP Zero Client and Host Administrator Guide 5 1 5 1 1 5 1 2 PColP Management Tools PCoIP Management Console About the MC The PCoIP Management Console MC lets you centrally manage the devices in your PCoIP deployment It is packaged as a VMware virtual machine VM running on VMware Player You can use the MC to view status information for devices create groups and profiles configure a profile a collection of configuration settings that you can apply to a group one or more devices that require the same configuration upload certificates and firmware to devices control the power settings for devices manage the monitoring of device event logs and much more The MC topics in this help system describe how to use the MC to configure a device profile For complete information about how to install set up and use the MC please refer to the PCoIP Management Console User Manual TER0812002 After you type the IP address of the MC web interface into an Internet Explorer or Mozilla Firefox browser the browser will use HTTPS HTTP over an SSL socket to connect to the MC web interface The IP address for the MC web interface is configured either statically or via DHCP from the MC virtual machine console after installation Access to the MC is controlled using an administrative password which is also set from the MC virtual machine console after installation Full det
326. k Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 112 aon TERADICH Parameters Enable Session Disconnect Hotkey TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 113 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog This field lets you control what type of messages appear when a Display Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your hos
327. l The comparison is case insenstive This property controls the level of verification performed on the certificate presented by the View Connection Server The levels match the levels presented in the Windows VMware View Client This property controls whether the user is allowed to change the VCS certificate check mode through the OSD or the web interface Select the level of verification performed on the certificate presented 131 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Enable Login Username Caching Use OSD Logo for Login Banner Prefer GSC IS Over PIV Endpoint Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed e Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode
328. l machine dynamically switching the image compression tasks from software image encoding in the CPU to hardware image encoding and back again This offloading is performed instantly and seamlessly as needed without the user noticing the switch For complete details about the APEX 2800 PCoIP server offload card see the Teradici website at http www teradici com PCoIP Connection Brokers PCoIP connection brokers are resource managers that dynamically assign host PCs to zero clients based on the identity of the user establishing a connection from the zero client Connection brokers are also used to allocate a pool of hosts to a group of zero clients If the zero clients in a PCoIP deployment are configured to always connect to the same host i e a static one to one pairing then a connection broker is not required For connecting clients and hosts a number of 3rd party connection brokers support the PCoIP technology For more information see Knowledge Base support topic 15134 24 on the Teradici support site For VDI implementations the VMware View connection broker is used to connect zero clients to VMware View virtual desktops You can also use the VMware View connection broker to connect PCoIP clients and host PCs For more information see Using PCoIP Host Cards with VMware View TERO0911004 DVI and DisplayPort Interfaces Tera2 zero clients support both DVI and DisplayPort digital display interfaces The following port opt
329. l zero client to a Teral host card e Tera2 zero client to a Tera2 host card when the installed firmware in these devices is prior to release 4 1 0 e Tera2 zero client to a Tera2 host card when the enterprise NAT device gateway cannot implement the required IP address and port translation To establish the connection 1 At the home network install a VPN endpoint device e g a router and establish a VPN session between the endpoint device and the enterprise VPN gateway For information on how to set up the VPN please see the documentation for your device 2 Configure the enterprise VPN gateway firewall NAT device to allow IPsec ESP traffic and also traffic on UDP port 4172 for the PCoIP data stream and on TCP port 4172 for the TCP handshake 3 From the zero client s AWI e Configure the Direct to Host session connection type and enter the IP address of the host card TER1206003 Issue 5 73 pa TERADICI 6 5 4 PCoIP Zero Client and Host Administrator Guide e Configure the address of the home VPN endpoint device as the default gateway e Set the packet MTU to be less than or equal to the largest size supported by the VPN tunnel 4 From the host card s AWI e Configure the Direct from Client session connection type e Set the packet MTU to be less than or equal to the largest size supported by the VPN tunnel 5 Start a PCoIP session 6 If necessary adjust bandwidth and image parameters on both the host and client
330. lay The same default list of resolutions as above will be advertised except the preferred resolution you configure here for a display will be sent as the native resolution instead of the default native resolution of 1024x768 e Preferred resolution 0 Select the preferred resolution of the display connected to port 1 on the zero client e Preferred resolution 1 Select the preferred resolution of the display connected to port 2 on the zero client e Preferred resolution 2 Select the preferred resolution of the display connected to port 3 on the zero client e Preferred resolution 3 Select the preferred resolution of the display connected to port 4 on the zero client Any displays attached to the client will be set to their specified preferred resolutions when this option is enabled 7 28 3 OSD TERA2321 Display Settings The Display page lets you enable the Extended Display Identification Data EDID override mode Note This function is only available through the OSD Under normal operation the GPU in the host computer queries a monitor attached to the zero client to determine the monitor s capabilities These are reported in the EDID information In some situations a monitor may be connected to a client in a way that prevents the client from reading the EDID information such as when connecting through certain KVM devices The Enable Attached Display Override feature in this page allows you to configure the client to advertise defaul
331. lay topology feature to a PCoIP session between a client and a PCoIP host you must have the PCoIP host software installed on the host Note Always change the display topology settings using this OSD Display Topology page Do not try to change these settings using the Windows Display Settings in a virtual machine when using VMware View TER1206003 Issue 5 298 n TERADICI PCoIP Zero Client and Host Administrator Guide VMware View Mouse Keyboard Image Display Topology Touch Screen Configure the displays position rotation and resolution Enable Configuration Display Layout Horizontal Vertical Alignment Top Primary Port Position Rotation Resolution 1 la F No rotation E Native 2 lB FE No rotation p Native OK Cancel Figure 4 95 OSD Tera1 Display Topology Page Table 4 91 OSD Tera1 Display Topology Page Parameters Enable Configuration Enable to configure a device that supports two displays per PCoIP chipset Display Layout Select the layout for the displays A and B This setting should reflect the physical layout of the displays on the desk e Horizontal Select to arrange displays horizontally as indicated in the diagram e Vertical Select to arrange displays vertically as indicated in the diagram TER1206003 Issue 5 299 aoa TERADICI PCoIP Zero Client and Host Administrator Guide Alignment Select how you want displays
332. lay VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions 192 aon TERADICH Parameter Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Pre session Reader Beep Session Negotiation Cipher TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the
333. ld configure devices as follows e Zero clients to use facility 19 e Cisco routers to use facility 20 e VMware ESX hosts to use facility 21 Note The default facility is set to 19 local use 3 Cisco routers default to 23 local use 7 282 TERADICI PCoIP Zero Client and Host Administrator Guide Enhanced logging If you require enhanced logging details in the event log to help mode troubleshoot a problem with a zero client or host card select an enhanced logging category and then click Apply gt Continue To return to normal logging mode click Disable and then Apply gt Continue Note Enhanced logging may be enabled for only one category ata time Enhanced logging mode messages can be located in the event log by their Level 3 LVL 3 designation which indicates a debug level message Enhanced logging mode categories e Audio Provides enhanced audio related details such as audio compression levels and audio bandwidth Enable this mode if you are experiencing any problems with audio quality Management Console Provides debug level details for the connection state between the device and the MC Enable this mode if you are having trouble connecting to or managing the device using the MC Networking Provides socket level details for a device s network connections Enable this mode for network related issues e g if the device cannot connect to a peer or broker or if it cannot get an IP address fr
334. led this field is automatically populated by the DHCPv6 server The device s secondary DNS IP address If DHCPV6 is enabled this field is automatically populated by the DHCPv6 server 290 TERADICI PCoIP Zero Client and Host Administrator Guide Domain Name The domain name used e g domain local for the host or client If DHCPV 6 is enabled this field is automatically populated by the DHCPV6 server FQDN The fully qualified domain name for the host or client If DHCPV6 is enabled this field is automatically populated by the DHCPv6 server Enable SLAAC Enable this field to set up Stateless Address Auto configuration SLAAC for your devices SLAAC Addresses When SLAAC is enabled and the device is rebooted these fields are automatically populated Enable Manual Address Enable this field to set up a manual static address for the device Manual Address Enter the IP address for the device 7 22 Configuring SCEP 7 22 1 MC SCEP Settings Simple Certificate Enrollment Protocol SCEP lets you simplify the retrieval and installation of digital certificates by allowing devices to obtain certificates automatically from a SCEP server This feature is available for Tera2 zero clients only The settings on this page let you configure a profile with SCEP settings When the profile is applied the zero clients will submit a request for certificates to the specified SCEP server Note To enable a property in the MC click
335. lick Apply 8 Restart the zero client session 9 Install the touch screen driver from Elo TouchSystems See the Elo TouchSystems documentation for installation and calibration instructions 8 7 3 Configuring the Zero Client to Automatically Log into a Host Brokered by a Connection Manager To make logging into the touch screen device easier you can configure auto logon to bypass the keyboard when using a broker as a connection manager If you choose to set this up users simply need to touch Connect at the Login window instead of also having to enter their login credentials 1 Log into the AWI for the zero client 2 From the Configuration menu select Session 3 In the Session Connection Type drop down menu select PCoIP Connection Manager Auto Logon or View Connection Server Auto Logon depending on the connection server you are using TER1206003 Issue 5 373 aaa S TERADICI PCoIP Zero Client and Host Administrator Guide 4 Enter the connection server s DNS name or IP address 5 Fill out the user credentials and then click Apply TER1206003 Issue 5 374 TERADICI PCoIP Zero Client and Host Administrator Guide 9 1 9 2 9 3 9 3 1 Technology Reference APEX 2800 PColP Server Offload Card The APEX 2800 PCoIP server offload card provides hardware accelerated PCoIP image encoding for virtual desktop infrastructure VDI implementations The card constantly monitors the graphic encoding demands of each virtua
336. licking the Profiles tab displays the Profile Management page which lists allows you to manage the profiles in your system 5 1 4 MC Profile Management Page From the Profile Management page you can view add duplicate configure i e set properties for edit delete and export profiles TER1206003 Issue 5 35 sooo TERADICI PCoIP Zero Client and Host Administrator Guide TERADICI BR OIP Management Console HOME DEVICES GROUPS PROFILES POWER UPDATE SETTINGS LOGOUT HELP O Profile Management indicates that the profile includes a property that requires a device restart for the new setting to take effect name Description Last Updated Example 2013 04 15 15 55 49 PDT Duplicate Profile Set Properties Edit Delete Export Add New Import trademarks of Teradici Corporation PColP MC 1 9 1 License Agreement Support Teradici com ation Figure 2 3 MC Profile Management Page Once a profile has been created you can click its Set Properties link to display the Manage Profiles page and begin defining a device configuration for the profile 5 1 5 MC Manage Profiles Page The figure below shows the Manage Profiles page for a profile It contains a list of all the categories used to configure the device firmware TER1206003 Issue 5 36 FS TERADICI PCoIP Zero Client and Host Administrator Guide TERADICI olP Management Console DEVICES GROUPS PROFILES NE UPDATE s S LOGOUT HELP O Manag
337. lient and Host Administrator Guide Bandwidth Configure the device bandwidth limit target and floor Device Bandwidth Limit 90000 kbps 0 no limit Device Bandwidth Target fo kbps 0 disabled Device Bandwidth Floor 0 kbps 0 use default of 1000 kbps apply Cancel Figure 4 56 AWI Bandwidth Page Table 4 53 AWI Bandwidth Parameters Parameter Device Bandwidth Limit TER1206003 Issue 5 Enter the maximum bandwidth peak for hosts or clients When configuring hosts this setting defines the bandwidth from the host to the client e g graphics data When configuring clients it defines the bandwidth from the client to the host e g USB data The usable range of the device bandwidth is 1000 to 220000 Kbps The PColP processor only uses the required bandwidth up to the Device Bandwidth Limit maximum and dynamically adjusts the bandwidth in response to network congestion Setting this field to 0 configures the PCoIP processor to use the maximum rate available in the network at any time We recommend setting this field to the limit of the network connected to the client and host Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 242 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Device Bandwidth Enter the temporary limit on the network bandwidth during periods
338. lient and Host Administrator Guide Value View Connection Server Imprivata OneSign x onnection may be OneSign Table 4 27 MC Session Configuration Parameters View Connection Server Enter the IP address or the fully qualified domain name FQDN of Address the View Connection Server Onesign Bootstrap URL Enter the bootstrap URL used to find an initial OneSign server ina insecure Default pg OneSign authentication deployment Onesign Appliance Verification by the OneSign appliance server e No verification Connect to any appliance e Full verification Only connect to appliances with verified certificates Onesign Desktop Name Select whether the Desktop Name to Select property is used in Mode OneSign Mode e Ignore e Use If Set Desktop Name to Select Enter the desktop name When the desktop pool list includes a pool with this name the client will immediately start a session with that pool Note This field is case insensitive TER1206003 Issue 5 Description This setting controls how the PColP device initiates and receives PColP sessions This is the bootstrap URL used to find an initial OneSign server in a OneSign authentication deployment This property controls the level of verification performed on the certificate presented by the OneSign Appliance Server When the desktop pool list includes a pool with this name then the Zero Client will immediately start a session with that poo
339. lly from a SCEP server This feature is available for Tera2 zero clients only You can access this page from the Options gt Configuration gt SCEP menu To retrieve certificates for a device enter the URL and password for the SCEP server and then click Request Certificates Root CA and 802 1x certificates display after these certificates are installed TER1206003 Issue 5 293 TERADICI PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 SCEP Label Discovery session Language oso Display Access Reset Configure SCEP Simple Certificate Enrollment Protocol settings and request certificates SCEP Server URL Challenge Password Root CA Certificate Client Certificate Status Unlock Figure 4 93 OSD Tera2 SCEP Page Table 4 89 OSD Tera2 SCEP Page Parameters SCEP Server URL Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the password to present to the SCEP server Root CA Displays the name of the root CA certificate that has been installed in the device Client Certificate Displays the name of the client certificate that has been installed in the device Request Certificates After entering the SCEP server address and password click this button to retrieve certificates Displays the status of the request e g in progress successful failed 7 23 Configuring the Display Topology 7 2
340. lly connected to their desktop Desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops TER1206003 Issue 5 161 aon TERADICH PCoIP Zero Client and Host Administrator Guide Login Username Caching Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 5 When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Clien
341. lower minimum image quality will allow a higher frame rate when network bandwidth is limited Use Client Image Settings V Minimum 7 Image Quality Maximum Initial 5 Image Quality Maximum Frame Rate 2 fps 0 no limit Disable Build To Lossless P apply Cancel Figure 4 62 AWI Host Image Page Note When the Use Client Image Settings field is not selected the text boxes on this page are replaced with sliders as shown below Use Client Image Settings P Image Quality Reduced Perception Free I 40 Maximum Initial A Image Quality Reduced Perception Free j 80 Maximum Frame Rate 0 fps 0 no limit Disable Build To Lossless P Apply Cancel Figure 4 63 AWI Host Image Page Use Client Image Settings Disabled Table 4 59 AWI Host Image Page Parameters Use Client Image When enabled the image settings on this page are not editable The Settings settings that appear grayed out are those stored for the hostin flash When disabled the image settings are editable and are applied to any current sessions TER1206003 Issue 5 251 am TERADICH Parameter Minimum Image Quality Maximum Initial Image Quality Maximum Frame Rate Disable Build to Lossless TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Lets you compromise between image quality and frame rate when network bandwidth is limited Some use cases may require lower q
342. lt Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter 3how All Enable DSCP M Enable Transport Congestion d Notification Apply Cancel Figure 4 26 AWI Session Connection Type PCoIP Connection Manager Table 4 34 AWI Session Page Parameters Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g htip archdesktop mycompany com Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional TER1206003 Issue 5 160 TERADICI PCoIP Zero Client and Host Administrator Guide Certificate Check Mode Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure Certificate Check Mode When enabled prevents users from changing the Certificate Check Lockout Mode settings from the OSD or A
343. lue returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed Configures the IPv6 address prefix length of the primary DNS server e g 64 If DHCPv6 is enabled this is the value returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed Configures the IPv6 address of the secondary DNS server e g FDOF EC91 16F9 201 215 58FF FEA0 7827 If DHCPv6 is enabled this is the value returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed Configures the IPv6 address prefix length of the secondary DNS server e g 64 If DHCPv 6 is enabled this is the value returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed The settings on this page let you enable IPv6 for PCoIP devices connected to an IPv6 network Note IPv6 is not currently supported by VMware View You can access this page for the host or client from the Configuration gt IPv6 menu TER1206003 Issue 5 287 ba TERADICI PCoIP Zero Client and Host Administrator Guide IPv6 Change the IPv6 network settings for the device Enable IPv6 P Link Local Address Gateway Enable DHCPv6 FP Primary DNS lt S C C O Secondary DNS FO Domain Name 7 ron i s lt
344. ly Lossless 2 N A N A N A N A 3 60 fps O fps O fps Lossless 4 N A N A N A N A Figure 2 9 AWI Host Home Page TER1206003 Issue 5 42 mk TERADICI PCoIP Zero Client and Host Administrator Guide Log Out PCoIP Zero Client Configuration Permissions Diagnostics Info Upload PCoIP Zero Client PCoIP device status and statistics for the current session Processor TERA2140 revision 1 0 512 MB Time Since Boot 6 Days 16 Hours 37 Minutes 53 Seconds PCoIP Device Name pcoip portal 0030040ddbbc Connection State Connected to host 192 168 65 103 802 1X Authentication Status Disabled Session Encryption Type AES 256 GCM PCoIP Packets Sent Received Lost 34716 52805 0 Bytes Sent Received 4401736 24021386 Round Trip Latency Min Avg Max 2 2 4 ms Transmit Bandwidth Min Avg Max Limit 8 120 392 8000 kbps Receive Bandwidth Min Avg Max 0 256 5600 kbps Pipeline Processing Rate Avg Max Limit 1 37 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Max 40 90 Image Quality Preference 50 Build To Lossless Enabled Maximum Rate Display Refresh Rate Output Process Rate Image Quality 1 60 fps 11 fps Lossy 2 60 fps O fps Lossless 3 N A N A N A 4 N A N A N A Figure 2 10 AWI Client Home Page Note The above figures show session statistics for devices that can support four connected displays If your deployment o
345. ly until the device successfully contacts a connection management server Note Although the Enable DNS SRV option does not affect the DNS SRV functionality for the PColP Management Console the DNS SRV Discovery Delay is used for the PColP Management Console When DNS SRV records are not installed we recommend you set the delay to the maximum value of 9999 This minimizes attempts by the host or client to contact the PColP Management Console 103 bs s TERADICI PCoIP Zero Client and Host Administrator Guide 7 5 3 OSD Discovery Settings The settings on this page let you enable Service Location Protocol SLP management entities to discover hosts and clients dynamically in the PCoIP system without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems You can display this page from the Options 5 Configuration 5 Discovery menu Note SLP discovery mechanism requires all PCoIP devices and the MC to reside on the same network subnet For SLP discovery to work across subnets routers must be configured to forward multicast traffic between subnets Because most deployments do not allow this the recommended discovery mechanism in this case is to configure DHCP Vendor Class Options directly in the DHCP server For more information about DHCP Options discovery see the Configuring Device Discovery section of the P
346. messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 27 OSD View Connection Server Auto Logon Session Settings Select the View Connection Server Auto Logon session connection type from the Options gt Configuration gt Session page to configure a client to automatically enter a user s login details when a VMware View Connection Server is used to connect to a virtual desktop Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 SGER Label Discovery Session Language OSD Display Access Reset vmware Horizon View Client Configure the connection to a peer device Connection Type View Connection Server Auto Logon DNS Name or IP Address User name Password Domain Advanced Unlock OK Cancel Apply Figure 4 46 OSD Session Connection Type View Connection Server Auto Logon TER1206003 Issue 5 222 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Advanced Settings vmware Horizon View Client Configure the advanced View Connection Server settings for the device Desktop Name to Select Port Leave blank for default Auto Connect Disabled pd Aut
347. meters Parameter DNS Name or IP Address Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Event Log Notification TER1206003 Issue 5 Enter the DNS name or IP address of the connection manager When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled the client sends the contents ofits event log to the connection management server 235 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another loca
348. n Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign OSD Client View Connection Server View Connection Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign Connection Management Interface Sessions The Connection Management Interface is used to configure an external connection manager as the connection broker TER1206003 Issue 5 107 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 21 Connection Management Interface Connections Management Session Connection Options Connection Management Interface Tool Connection Management Interface Connection Management Interface Client Connection Management Interface 7 7 2 MC Direct to Host Session Settings Select the Direct to Host session connection type from the MC to configure a profile to connect clients directly to hosts This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Note For information on how to link specific hosts and clients see PCoIP Management Console User Manual TER0812002 To configure a specific host with peering properties e g to accept any peer rather than a specific MAC address use the AWI s Direct from Client session settings
349. n access this page from the Options gt Diagnostics gt Ping menu TER1206003 Issue 5 346 n a TERADICI PCoIP Zero Client and Host Administrator Guide Diagnostics Event Log Session Statistics PColIP Processor Ping Determine if a host is reachable across the network Destination Interval 1 seconds Packet Size 32 bytes Packets Sent Received 0 Start St Close Figure 4 136 OSD Ping Page Table 4 122 Ping Page Parameters IP address or fully qualified domain name FQDN to ping Interval between ping packets Packet Size Size of the ping packet Packets Sent Number of ping packets transmitted Packets Received Number of ping packets received 7 32 Viewing Information AWI OSD 7 32 1 AWI Version Information The Version page lets you view the hardware and firmware version details for a device You can access this page from the Info gt Version menu Note The information shown below is for example purposes only Your build numbers may differ TER1206003 Issue 5 347 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide Version View the hardware and firmware version information MAC Address 00 80 64 A7 4C 5E Unique Identifier A74C5E Serial Number 5WRDLS03664 Firmware Part Number FW023004 Hardware Version 770591 02L Firmware Version 4 1 2 Firmware Build ID r4_1_2 14645 Firmware Build Date Aug 20 20
350. n code of the current bootloader e Bootloader Build Date Build date of the current bootloader 7 32 2 Viewing the Version Information The Version page lets you view the hardware and firmware version details for a device You can access this page from the Options gt Information gt Version menu Note The information shown below is for example purposes only Your build numbers may differ Information Version View the hardware and firmware version information MAC Address Unique Identifier Serial Number Firmware Part Number Hardware Version Firmware Version Firmware Build ID Firmware Build Date PCoIP Processor Family PColP Processor Revision Bootloader Version Bootloader Build ID Bootloader Build Date 84 50 56 97 00 BD 84 50 56 97 00 BD client 66 5WRDL503664 FW023004 770591 02L 41 2 Aug 20 2013 00 47 02 Tera2 1 0 0 0 0 TER1206003 Issue 5 Figure 4 138 OSD Version Page 349 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 124 OSD Version Page Parameters VPD Information Vital Product Data Information provisioned by the factory to uniquely identify each host or client MAC Address Host client unique MAC address Unique Identifier Host client unique identifier Serial Number Host client unique serial number Firmware Part Number Part number of the current firmware Hardware Version Host client hardware version number
351. n disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 189 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Custom Session S
352. n in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems This discovery mechanism is independent of SLP discovery This discovery mechanism is the recommended device discovery mechanism Enable DNS SRV Discovery True False This property defines the amount of delay time in seconds between DNS DNS SRV Discovery Delay s 300 9999 SRV Discovery attempts DNS SRV Discovery continues periodically until the device is successful in contacting a Connection Management Server _Save Cancel indicates that the property requires a device restart after being changed Figure 4 10 MC Discovery Configuration TER1206003 Issue 5 101 FS T TERADICI PCoIP Zero Client and Host Administrator Guide 7 5 2 Table 4 14 MC Discovery Configuration Parameters Enable SLP Discovery When enabled hosts and clients can be dynamically discovered by SLP management entities Note This property requires a device restart after being changed PCoIP MC DNS Based Use this property to direct the device to contact a particular PCoIP Discovery Prefix MC in environments where there is more than one Management Console in use There are several restrictions on its operation Please refer to PColP Management Console User Manual TER0812002 before using this property Note This property requires a device restart after being changed Enable DNS SRV When enabled Dis
353. n intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header These settings are available at the bottom of the Advanced Options section on all Session pages e The maximum size for certificates has been increased in this release From the A WI the maximum certificate size you can upload to a zero client or host card is now 10 239 bytes up from 6 143 bytes From the MC the maximum certificate size you can upload to a profile is now 8 176 up from 6 143 bytes You can upload up to 16 certificates per device as long as the maximum storage space of 98 112 bytes is not exceeded Note that if SCEP is enabled you can only upload a maximum of 14 additional certificates since the SCEP server always installs two certificates in a device e The zero client and host card Power pages have been moved from the AWI Permissions menu to the Configuration menu and have the following new settings e For zero clients you can now configure a screen saver timeout to put attached displays in low power mode after a specified period of inactivity For Tera2 zero clients that support powering off you can configure an auto power off timeout to power down the client after a period of inactivity when users are not in session The MC Power page also has the new auto power off timeout option for a Tera2 zero client profile e For Tera2 host cards you can select whether to wake up the host from sleep mode using the remote
354. n subnets Because most deployments do not allow this the recommended discovery mechanism in this case is to configure DHCP Vendor Class Options directly in the DHCP server For more information about DHCP Options discovery see the Configuring Device Discovery section of the PCoIP Management Console User Manual TER0812002 Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Property Name Description When this property is true the Host or Zero Client can be dynamically discovered by SLP management entities without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems This discovery mechanism is independent of DNS SRV discovery P ALL Enable SLP Discovery True False This property can be used to direct the device to contact a particular PColP PCoIP MC DNS Based Discovery KO MG in environments where there is more than one Management Console in Prefix use There are several restrictions on its operation please refer to the FColP MC User Manual before using this property When this property is true the Host or Zero Client automatically advertise themselves to the PColP broker without requiring prior knowledge of its locatio
355. nager can also locate an appropriate peer for the device to connect to and then initiate the connection TER1206003 Issue 5 196 TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device Session Connection Type connection Management Interface z DNS Name or IP Address Hide Advanced Options Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Enable DSCP P Enable Transport Congestion d Notification Apply Cancel Figure 4 34 AWI Session Connection Type Connection Management Interface Host Table 4 40 AWI Session Page Parameters DNS Name or IP Enter the DNS name or IP address of the connection manager Address Session Negotiation Configure the Transport Layer Security TLS cipher the client will Cipher use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility e TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security TER1206003 Issue 5 197 oan TERADICI PCoIP Zero Client and Host Administrator Guide Enabled Session Enable or disable an encryption mode for the device By default all Ciphers encryption modes that pertain to a de
356. name for the External URL e g 192 168 1 140 443 or https myserver com 443 2 From the zero client s AWI e Configure the View Connection Server session connection type and enter the DNS name or IP address of the View Connection Server 3 Start a PCoIP session 6 4 4 Zero Client to Virtual Desktop via View Connection Server The figure below shows a PCoIP session between a zero client and a virtual desktop from within a LAN using a View Connection Server to connect the endpoints Enterprise Network 9 View Connection View VDI Server Desktop Figure 3 5 View Zero Client to Virtual Desktop via View Connection Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 On the ESXi server e Create a virtual machine VM e Install Windows and View Agent on the VM 2 On the View Connection Server e Create a pool and add the VM to the pool e Ensure that the Use Secure Tunnel connection to desktop checkbox is enabled This checkbox is enabled by default TER1206003 Issue 5 69 pa TERADICI 6 5 6 5 1 PCoIP Zero Client and Host Administrator Guide e Enter the View Connection Server s IP address or domain name for the External URL e g 192 168 1 140 443 or https myserver com 443 3 From the zero client s AWI e Configure the View Connection Server session connection type and enter the DNS name or IP add
357. nce 245 7 11 Configuring OSD Parameters e eee cee cee cee cece eeees 246 7 11 1 MC OSD Settings cee cee ce eee eee e cence 246 7 11 2 AWI Client Help for OSD Screen saver Settings eee eee eee cece eee 247 7 11 3 OSD Help for OSD Screen saver Settings e eee eee 248 7 12 Configuring Image Qual aa 248 7 12 1 MC Image Settings ccc cece ce cee cee cee cece eee eee ennnen 248 7 12 2 AWI Host Image Settings cee cee cee cee e cece eeeeee 250 7 12 3 AWI Client Image Settings c cee ce ee cee cece eee eeeee 253 7 12 4 OSD Image Settings cece cece cee cee cee cece cee ceeeeeees 254 7 13 Configuring Monitor Emulation and Display Settings L L eee 256 7 13 1 MC Display Settings 2 00 0 oc aa 256 7 13 2 AWI Terai Host Monitor Emulation 00002 cee cee cee eee ee ee 258 7 13 3 AWI Teraz Host Monitor Emulation 00002 ce cee cee cee cece ee 259 7 14 Configuring Time c cece eee cece nce e eee ce cee eeeseeeees 260 1431 MC Tim SeuingS ama amd sete eset toe sleet Sooke duet LA daoa ea 260 7 14 2 AWI Time Settings cece cee cee cece ce cee cee cee eee ee cee eeeeeeee 261 7 15 Configuring Security ce ee cee cee cee ce cece ee ennnen 263 7 15 1 MC Security Settings ccc cece cee cee cee cece cece ee onnenn 263 7 15 2 AWI Help for Sec
358. nceceeees 98 7 4 2 AWI Access Settings ce ee cee cee cece ec ee eee eeeeees 98 7 4 3 OSD Access Settings ce cee cece cee cee cece ec ce narren nenen 99 7 5 Configuring Device Discovery 002 eee ce cece cee cee ce cee cece e eee eees 101 7 5 1 MC Discovery Settings cc cece cece cee eee eee e cee eeeeees 101 7 5 2 AWI Discovery Settings ee cece ee cee cee cece eee e cee eee scene 102 7 5 3 OSD Discovery Settings 1 2 00 cece aa 104 7 6 Contiguring SNMP 117527802028203 ve eae paaa bak ee eth oo oe ALA ote ee ve aes 105 7 6 1 MC Help for SNMP Settings sc c c c c c lt cece c ee eena 105 7 6 2 AW SNMP Settings 2 IG NG GONG ee oe NINO L nce LNG AA KA KAG aaa 105 7 7 Configuring a Session aa 105 7 7 1 Configuring a Session cece cece ee ee cee cee cece eee cee ceeeeeeees 105 7 7 2 MC Direct to Host Session Settings e eee e cee ees 108 7 7 3 MC Direct to Host Session SLP Host Discovery Settings 2222222 111 7 7 4 MC View Connection Server Session Settings c eee eee cee eee eee ee 115 7 7 5 MC View Connection Server Auto Logon Session Settings L 121 7 7 6 MC View Connection Server Kiosk Session Settings L L L e eee 126 7 7 1 MC View Connection Server Imprivata OneSign Session Settings 130 7 7 8 MC Connection Management Interface Set
359. nd Tera2 zero clients and host cards The following features are included in this release Table 1 1 Firmware 4 1 2 Release Features Key Description VDI Release Details Continuously Session connection attempts are now Y Retry VM continuous until a virtual machine is ready The user may cancel at any time Previously if a desktop source was not available e g if the desktop was in the process of rebooting the user had to keep clicking the Connect button until the desktop was ready For further details see Connecting to a Desktop v v v Display When users are in session the firmware Suspend now supports a display suspend feature after a specified HID inactivity timeout e g Keyboard or mouse inactivity For configuration details see the Display Suspend Timeout parameter for the MC AWI and OSD 2 2 What s New in Firmware 4 1 0 2 2 1 Workstation and VDI New Security Features for Zero Clients e Failed attempts to access the AWI OSD or MC are now logged The next time users log in a warning message displays to inform them of these attempts See Failed Login Attempt Message for an example of this message displayed on the AWI e After three failed attempts to access the AWI or OSD each subsequent failed attempt will require additional time to complete e A new Access page containing the following features is available for the AWI and OSD e You can now disable AWI and or MC access to a zero clien
360. nd Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 30 OSD Connection Management Interface Session Settings Select the Connection Management Interface session connection type from the Options 5 Configuration 5 Session page to configure an external connection manager as the connection broker for the client to use Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection manager can also locate an appropriate peer for the device to connect to and then initiate the connection Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type Connection Management Interface DNS Name or IP Address Advanced Cancel Apply OK Figure 4 52 OSD Session Connection Type Connection Management Interface TER1206003 Issue 5 234 Fa TERADICI Advanced Settings Enable Preparing Desktop Overlay Enable Event Log Notification Enable Peer Loss Overlay PCoIP Zero Client and Host Administrator Guide Disconnect Message Filter Show All Figure 4 53 Advanced Settings Table 4 50 AWI Session Page Para
361. nd remote zero client over a WAN 1 and an alternative configuration for a PCoIP session between the host card and an internal zero Client that is situated within the LAN 2 Enterprise PCoIP Zero Home ora ea Client Device etwo ost Ca o Connection Servers KI For internal and external scenarios e To configure the remote connection see Remote Zero Client to Host Card via View Security Server e To configure the LAN connection see Zero Client to Host Card via View Connection Server Note For details about encryption and bandwidth metrics for different types of PCoIP sessions see Knowledge Base support topic 15134 1389 on the Teradici support site TER1206003 Issue 5 79 TERADICI PCoIP Zero Client and Host Administrator Guide 6 6 Security Considerations 6 6 1 PCoIP Zero Client Security Overview PCoIP zero clients are ultra secure easy to manage devices that offer a rich user experience Based on the TERA chipset by Teradici they are available in a variety of form factors from a number of trusted OEMs For example PCoIP zero clients can be standalone desktop devices integrated monitors touch screen displays and IP phones With embedded hardware support for PCoIP and no local storage they are the most trusted client wherever security and performance are critical Data Control When control and lockdown of sensitive data are a primary objective PCoIP zero clients enable an environment where no appl
362. nds PCoIP Device Name pcoip portal 0030040ddbbc Connection State Connected to host 192 168 65 103 802 1X Authentication Status Disabled Session Encryption Type AES 256 GCM PCoIP Packets Sent Received Lost 34716 52805 0 Bytes Sent Received 4401736 24021386 Round Trip Latency Min Avg Max 2 2 4 ms Transmit Bandwidth Min Avg Max Limit 8 120 392 8000 kbps Receive Bandwidth Min Avg Max 0 256 5600 kbps Pipeline Processing Rate Avg Max Limit 1 37 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Max 40 90 Image Quality Preference 50 Build To Lossless Enabled Maximum Rate Display Refresh Rate Output Process Rate Image Quality 1 60 fps 11 fps Lossy 2 60 fps O fps Lossless 3 N A N A N A 4 N A N A N A Figure 4 145 Processor Information on AWI Home Page The processor family name displays on the AWI Version page for a host or client TER1206003 Issue 5 359 mm TERADICI PCoIP Zero Client and Host Administrator Guide CPC olll Version View the hardware and firmware version information MAC Address 00 30 04 0D EB A3 Unique Identifier 00 30 04 0D EB A3 Serial Number default serial number 123 456 789 Firmware Part Number FW020004 Hardware Version default version number 123 456 789 Firmware Version 4 0 2 Firmware Build ID rc tera r4 O 2 13079 Firmware Build Date Aug 22 2012 11 36 50 Bootloader Version
363. nection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 228 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your
364. nfiguration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 184 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PC OIP endpoints to react accordingly if an intermediate network node sets the cong
365. nfo messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 28 OSD View Connection Server Kiosk Session Settings Select the View Connection Server Kiosk session connection type from the Options gt Configuration gt Session page to configure a client to use Kiosk mode when connecting to a virtual desktop via a VMware View Connection Server Click the Advanced button to configure advanced settings for this option Configuration Network Pv6 SCEP Label Discovery Session Language OSD Display Access Reset vmware Horizon View Client Configure the connection to a peer device Connection Type view Connection Server Kiosk DNS Name or IP Address Zero Client MAC Custom Username CM 02 5 Password Advanced Apply Cancel OK Figure 4 48 OSD Session Connection Type View Connection Server Kiosk TER1206003 Issue 5 226 ag TERADICI PCoIP Zero Client and Host Administrator Guide fanced Settings vmware Horizon View Client Configure the advanced View Connection Server settings for the device Port Leave blank for default Use OSD Logo For Login Banner O Enable Peer Loss Overlay O Enable Preparing Desktop Overlay O Disconnect Message Filter S
366. ng the client s remote PC button or clicking the OSD Connect button on the OSD Connect window 7 17 4 AWI Tera1 Client Power Settings The Power page lets you configure timeout and power settings for the client You can access this page from the Configuration 5 Power menu Power Change the power settings OSD Screen Saver Timeout 0 Seconds 0 disabled Auto Power Off Timeout O Seconds 0 disabled Remote Host Power Control Soft and Hard Power off Apply Cancel Figure 4 79 AWI Terai Client Power Page Table 4 75 AWI Tera1 Client Power Page Parameters OSD Screen Saver Configure the number of seconds to wait after a period of inactivity Timeout i e no keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 9999 or use 0 to disable the feature Note This timeout only applies when the device is notin session Auto Power Off Timeout Configure the number of seconds to wait after a period of inactivity i e no keyboard or mouse action before the client powers down Valid values are 60 to 28800 seconds or use 0 to disable the power down Note Non zero values are only allowed when the PCoIP client supports powering off Note This timeout only applies when the device is notin session TER1206003 Issue 5 273 a TERADICI Parameter Remote Host Power Control PCoIP Zero Client and Host Administrator Guide Configu
367. ning symbol on the lock icon and also by the red https with strikethrough formatting which tells users that the secure HTTPS protocol will not be used for the connection vmware Horizon View Client o Fttes view teradici com Enter your user name and password User name Password Domain TERADICI Login Cancel CIPCoIP Figure 2 19 OSD Login Screen with Insecure Warning As an administrator you can use the Options gt User Settings gt VMware View page shown below to prevent users from initiating insecure sessions by configuring the zero client to refuse a connection to a server that cannot be verified TER1206003 Issue 5 51 py cg 4 TERADICI PCoIP Zero Client and Host Administrator Guide User Settings VMware View Mouse Keyboard Image Display Topology Touch Screen vmware View Certificate Checking Mode A This mode determines how the client proceeds when it cannot verify that your connection to the server is secure It is not recommended that you change this setting unless instructed to do so by your system administrator Never connect to untrusted servers Warn before connecting to untrusted servers Do not verify server identity certificates OK Cancel Apply Figure 2 20 OSD VMware View Page Using the AWI you can then enable VCS Certificate Check Mode Lockout from the Session View Connection S
368. nly supports two displays information for these two displays will appear in the bottom area of the page Table 2 1 AWI Home Page Statistics ma E PC OIP processor type version and RAM size Time Since Boot Length of time that the PCoIP processor has been running TER1206003 Issue 5 43 a TERADICI PCoIP Zero Client and Host Administrator Guide Cs E PCoIP Device Name Connection State 802 1X Authentication Status Session Encryption Type PCoIP Packets Statistics Round Trip Latency Bandwidth Statistics Pipeline Processing Rate TER1206003 Issue 5 The logical name for the device This field is the name the host or client registers with the DNS server if DHCP is enabled or the system is configured to support registering the hostname with the DNS server See the PCoIP Device Name parameter on the Label page The current or last state of the PCoIP session Values include the following Asleep Canceling Connected Connection Pending Disconnected Waking Indicates whether 802 1x authentication is enabled or disabled on the device The type of encryption in use when a session is active e AES 128 GCM e SALSA20 256 Round 12 PColP Packets Sent The total number of PCoIP packets sent in the current last session PColP Packets Received The total number of PCoIP packets received in the current last session PColP Packets Lost The total number of PCoIP packets lost in the current last
369. nnection Servers 79 6 6 Security Considerations cee cece ee cee cee cece cece eeeeees 80 6 6 1 PCoIP Zero Client Security Overview 02 22 e eee eee eee cee cee cee cece eee ceeee 80 6 6 2 Security Settings Checklist o ole eee eee eee cee eee ce eeeeees 81 T GUI Reference xeon kada REN eae raa e oa ce meade ented dee erase 85 7 1 Initial Setup oe Seo thas Sere eed Sonne lene eas Seas oa eel 85 7 1 1 AWI Host Initial Setup Page cee cee cee eee e eee eeeee 85 7 1 2 AWI Client Initial Setup Page llc cece ce eee ee cee cee eee eee eeee 86 TER1206003 Issue 5 4 PS TERADICI PColP Zero Client and Host Administrator Guide 7 2 Configuring the Network L c eee cee cece eee e cee eeeeeeee 88 7 24 MC Network Settings cee cece ce cee ee eren cee ceeeeeeeeee 88 7 2 2 AWI Network Settings ce cee cece ce cee cee cece cece cee eeeeee 90 7 2 3 OSD Network Settings ce cee eee eee e cee ee cee eeeeees 93 7 3 Label Settings ce cece cece ce eee cee cee cece eee ee ceeeeeeees 96 7 3 1 AWI Label Settings cece cee cee cee cece ec ee eee eeeee 96 7 3 2 OSD Label Settings ec c n c K c Ke cee cece cence R RRR R 97 7 4 Access Settings 00 lll cece ccc eee ee ee cee ee ee cee cence eee eee ceneenee 98 7 4 1 MC Help for Access Settings cece cee ce cee cece ec ce cee ceececceccuse
370. nner Prefer GSC IS Over PIV Endpoint Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a connection server IP address or FQDN to which a user is allowed to connect e f Last servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server from a read only list in the Server drop down menu When enabled enables the Self Help Link on user authentication screens For a description of this feature see Enabling the Self Help Link When enabled users are automatically connected to their desktop after user credentials are entered When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is u
371. nown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above
372. nsole can no longer access and Interface manage the device Enable 802 1 Support for Disabled This property sets the 802 1X support for legacy switches Some 802 1 Disable Legacy Switches legacy switches may require that this setting is enabled Table 4 67 MC Secu Save Cancel Figure 4 71 MC Security Configuration rity Configuration Parameters Password Enable Password Protection TER1206003 Issue 5 Enter the password for the host or client Administrative Web Interface AWI This password is also required to modify certain configuration settings accessible through the client On Screen Display OSD This field accepts a string of zero to 20 characters When enabled the host or client AWI password is required When dis abled the AWI and OSD are not password protected 263 a TERADICI Parameter Enable Web Interface Enable Hotkey Parameter Reset Hide Parameter Reset Hotkey Sequence Enable 802 1X Security 802 1X Authentication Identity Disable Management Console Interface Enable 802 1X Legacy PCoIP Zero Client and Host Administrator Guide When enabled the host or client can be accessed and managed using the AWI is enabled When disabled the device cannot be accessed or managed using the AWI When enabled the client can be reset to its factory defaults using the keyboard combination Ctrl Alt Shift Space when the client is notin a PCoIP session When enabled
373. nt USB Configuration Parameters 308 Table 4 98 Add Profile USB Add New Parameters 310 TER1206003 Issue 5 18 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 99 AWI Host USB Page Parameters cece cece cece cece cece ee eeeee 312 Table 4 100 USB Authorized Unauthorized Devices Parameters 313 Table 4 101 AWI Client USB Page Parameters 2 2222 e cece cece e cece cece cece cece ee eee 315 Table 4 102 USB Authorized Unauthorized Devices Parameters 316 Table 4 103 USB Bridged Devices Parameters ee eee cece cece ee ceeeeeeeee 317 Table 4 104 MC Certificate Store Configuration Parameters 318 Table 4 105 MC Add Certificate to Store Parameters 319 Table 4 106 AWI Certificate Upload Page Parameters e cece eee ee eee cece cece eee 320 Table 4 107 OSD Tera Display Page Parameters 323 Table 4 108 OSD Teraz Display Page Parameters 326 Table 4 109 OSD Terai Display Page Parameters 329 Table 4 110 OSD Change Password Page Parameters cece ee eee 331 Table 4 111 AWI Client Reset Parameters u 332 Table 4 112 AWI Host Reset Parameters u 332 Table 4 113 OSD Reset Parameters ccc ence ence cece cece cence eee eens 333 Table 4 114 AWI Host Session Control Page Parameters 0222 c cece eee eee eee 334 Table 4 115 AWI Client Session Control Page Parameters 335 Table 4 116 AWI Host Session Statisti
374. nternet DNS Domain Name System DNS SRV Domain Name System Service Record DVI Digital Visual Interface EDID Extended Display Identification Data EEPROM Electrically Erasable Pro grammable Read Only Memory ESP Encapsulating Security Payload An IPSec protocol that provides authenticity integrity and con fidentiality protection for IP pack ets Fps Frames per second The display data frame update rate FQDN Fully Qualified Domain Name GPIO General Purpose Input Output GPO Group Policy Object GPU Graphics Processing Unit GUI Graphical User Interface TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide HD High Definition HDCP High bandwidth Digital Content Protection HID Human Interface Device A type of computer device such as a key board or mouse that interacts dir ectly with humans HomePlug A networking technology through power lines HPDET Hot Plug Detect HTML Hyper Text Markup Language ID Identification IP Internet Protocol IPsec Internet Protocol Security IPsec ESP Internet Protocol Security Encap sulated Security Payload IPv4 Internet Protocol Version 4 The dominant network layer protocol on the Internet IPv6 Internet Protocol Version 6 The successor to IPv4 LAN Local Area Network A computer network that uses network media 381 n TERADICI to interconnect computers in a lim ited area such as an office build ing
375. o Launch If Only One Desktop Use OSD Logo For Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show All Figure 4 47 Advanced Settings Table 4 47 OSD Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address User name Enter the username for the client This username will be sent to the specified connection server Password Enter the password for the client This password will be sent to the specified connection server Domain Enter the domain for the client This domain will be sent to the specified connection server Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number TER1206003 Issue 5 223 a TERADICH Parameter Auto Connect Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypas
376. om Session SNI Enable DSCP 7 Enable Transport Congestion Notification Apply Cancel Figure 4 32 AWI Session Connection Type View Connection Server Kiosk Table 4 38 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Username Type Select the type of username that matches the naming you use for the devices on the View Connection Server e Zero Client MAC Select this option to automatically populate the Username field with the MAC address of the zero client Custom Enter the username for the zero client This username has the prefix Custom Username When Custom is selected as the username type enter the value for this component of the custom username This field is limited to 13 characters TER1206003 Issue 5 186 a TERADICI Parameter Password Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide To password protect the virtual machine for the kiosk enter a password in this field This password must match the one entered for the device in the View Connection Server By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connec
377. om a DHCP server OneSign Provides enhanced logging for connections using Imprivata s OneSign Single Sign On proximity cards Enable this mode to see debug level messages between a device anda OneSign authentication server Session Negotiation Provides pre session messaging details such as the full feature set advertised by each device Enable this mode for low level session negotiation details SmartCard Provides debug level messages for smart cards Enable this mode if you experience trouble tapping or logging in using a smartcard System Provides heartbeat details about the device such as ambient temperature Enable this mode for system level problems USB Provides details of the traffic between the device and any connected USB devices Enable this mode if you are experiencing problems with a connected USB device Video Displays enhanced image related logging information Enable this mode for image problems monitor problems or display topology issues 7 19 3 OSD Event Log Settings The Event Log page lets you view refresh and clear event log messages from the client You can access this page from the Options gt Diagnostics gt Event Log menu TER1206003 Issue 5 283 bg T TERADICI PCoIP Zero Client and Host Administrator Guide Diagnostics Event Log Session Statistics PColP Processor Ping View event log messages MGMT_SYS Teradici Corporation c 2007 2012 MGMT_SYS Normal re
378. on Figure 2 7 MC Manage Profiles Page Configured TER1206003 Issue 5 39 TERADICI PCoIP Zero Client and Host Administrator Guide 5 2 5 2 1 5 2 2 The GUI Reference in this help system contains full details about each category For information about how to configure or manage a device using these MC pages please see the appropriate section in the GUI Reference For details on how to apply a profile please refer to the PCoIP Management Console User Manual TER0812002 PCoIP Administrative Web Interface About the AWI The PCoIP Administrative Web Interface AWI allows you to interact remotely with a PCoIP host or client From the AWI you can manage and configure a host or client view important information about it and even upload firmware and certificates to it After you type the device s IP address into an Internet Explorer or Mozilla Firefox browser the browser will use HTTPS HTTP over an SSL socket to connect to the device s AWI web page Access to the AWI is controlled using an administrative password which can be optionally disabled The AWI s HTTPS connection is secured using a PCoIP root Certificate Authority CA certificate To avoid warning messages when you log into the AWI it is recommended that you install this certificate in your browser The certificate file cacert pem is always included in a firmware release but you can also download it directly from the Teradici support site
379. on Connection Type View Connection Server Auto Logon Table 4 25 MC Session Configuration Parameters Parameter View Connection Server Address Auto Logon Username Auto Logon Password Auto Logon Domain Desktop Name to Select Server Port Enable View Connection Server SSL TER1206003 Issue 5 Enter the IP address or the fully qualified domain name FQDN of the View Connection Server Enter the username for the client This username will be sent to the specified connection server Enter the password for the client This password will be sent to the specified connection server Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled enables SSL communication with the connection server Note This property has no effect on devices running firmware version 4 0 0 or greater because SSL communication with the connection server is always enabled 122 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Auto Connect Mode Connection Server Cache Mode TER1206003 Issue 5 PCoIP Zero Cli
380. on back to its native value Enable Preferred Resolution Override O Preferred resolution 1 Preferred resolution 2 The Enable Display Cloning feature will duplicate the primary display to the secondary display Enable Display Cloning O Unlock Cancel Figure 4 121 OSD Tera1Display Page TER1206003 Issue 5 328 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 109 OSD Tera1 Display Page Parameters Enable Attached This option is intended for legacy systems It configures the client to Display Override send default EDID information to the host when a monitor cannot be detected or is not attached to the client In versions of Windows prior to Windows 7 once the host had no EDID information it would assume no monitors were attached and would never recheck This option ensures that the host always has EDID information when the clientis in session The following default resolutions are advertised when this option is enabled 2560x1600 60 Hz 2048x1152 60 Hz 1920x1440 60 Hz 1920x1200 60 Hz 1920x1080 60 Hz 1856x1392 60 Hz 1792x1344 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1440x900 60 Hz 1400x1050 60 Hz 1366x768 60 Hz 1360x768 60 Hz 1280x1024 60 Hz 1280x960 60 Hz 1280x800 60 Hz 1280x768 60 Hz 1280x720 60 Hz 1024x768 60 Hz 848x480 60 Hz 800x600 60 Hz 640x480 60 Hz Any displays attached to the client will be set to the native resolution of 1024x7
381. onds to appear 132 a pw TERADICH PCoIP Zero Client and Host Administrator Guide Enable Session Disconnect Hotkey Proximity Reader Beep Mode TER1206003 Issue 5 When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure whether the proximity card reader beeps when a valid card is tapped on the reader in OneSign mode e Use Existing Setting Uses the existing setting affects only devices runing firmware 4 1 0 or greater e Disabled Disables the feature e Enabled Enables the feature 133 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your
382. onfigure the functionality of the client s remote PC button The host is commanded to perform a soft power off i e to go into sleep mode when the client s remote PC button is pressed for less than four seconds and soft power off is enabled The host is commanded to perform a hard power off i e to shut down when the client s remote PC button is pressed for more than four seconds and hard power off is enabled Select from the following options user cannot invoke any power off Users cannot shut down the host or putitin sleep mode user can only invoke a hard power off Users can shut down the host but not put it in sleep mode user can only invoke a soft power off Users can put the hostin sleep mode but not shut it down user can invoke soft and hard power offs Users can put the host in sleep mode and shut it down When enabled configures the host to wake up from sleep mode when the user moves the mouse or presses a key on the keyboard When enabled configures the host to wake up from sleep mode when the user sends Wake on LAN magic packets to the host by pressing the client s remote PC button or clicking the OSD Connect button on the OSD Connect window When enabled the client automatically powers back on when power is supplied Configure the number of seconds to wait after a period of inactivity i e no keyboard or mouse action before the client powers down Valid values are 60 to 28800 seconds or use 0 to disa
383. onfigures the client to display a warning if an unsigned or expired certificate is encountered or when the certificate is not self signed and the client trust store is empty Configures the client to reject the connection if a trusted valid 354 ba TERADICI PCoIP Zero Client and Host Administrator Guide e PCoIP Connection Manager pages e View Connection Server pages 7 33 4 OSD Mouse Settings The Mouse page lets you change the mouse cursor speed settings for the OSD sessions You can access this page from the Options gt User Settings gt Mouse menu You can also configure the mouse cursor speed through the PCoIP host software For more information see the PCoIP Host Software for Windows User Guide TER 1008001 Note The OSD mouse cursor speed setting does not affect the mouse cursor settings when a PCoIP session is active unless the Local Keyboard Host Driver function is being used see the PCoIP Host Software for Windows User Guide TER 1008001 for more details This function is only available through the OSD It is not available in the AWI User Settings VMware View Mouse Keyboard Image Display Topology Touch Screen Adjust the mouse cursor speed Slow Mouse speed Figure 4 142 OSD Mouse Page Table 4 128 OSD Mouse Page Parameters Move the slider to configure the speed of the mouse cursor 7 33 5 OSD Keyboard Settings The Keyboard
384. onnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 109 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog This field lets you control what type of messages appear when a Display Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration
385. onnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 182 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or
386. onnection Manager session connection type or a View Connection Server for a View Connection Server session connection type Port By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Username To password protect the self help desktop enter a username in this field To password protect the self help desktop enter a password in this field Domain Enter the domain name for the self help desktop e g mycompany com Desktop Name to Select Enter the pool or desktop name for the self help desktop Link Text Enter the text that you want to appear as hyperlinked text on the Connect window 7 7 17 AWI Client View Connection Server Auto Logon Session Settings Select the View Connection Server Auto Logon session connection type from the Configuration gt Session page to configure the client to automatically enter a user s login details when a VMware View Connection Server is used to connect to a virtual desktop TER1206003 Issue 5 179 p a TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device vmware Horizon View Client Session Connection Type View Connection Server Auto Logon DNS Name or IP Address friew teradici com oo Logon Username aaa Logon Password NN Logon Domain Name CT E Hide Advanced Options Desktop Name to Select
387. onnection type and then click OK 2 Click the Connect button 3 When the Discovered Hosts screen appears with a list of available hosts select the desired one by its IP MAC address pair and then click OK 4 If prompted enter your user name and password and then click OK When connected successfully your display shows your desktop on the host and the zero client s session LED on the front panel turns green To establish a session using another session connection type TER1206003 Issue 5 29 TERADICI PCoIP Zero Client and Host Administrator Guide 1 From the zero client s OSD select the Options gt Configuration gt Session menu 2 From the Connection Type drop down list select the desired connection type N ee DM Direct to Host PCoIP Connection Manager Tera2 only PCoIP Connection Manager Auto Logon Tera2 only View Connection Server View Connection Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign Connection Management Interface After entering the required information click OK on the Session page Click the Connect button If prompted enter your user name and password If you are using a brokered connection and have more than one entitlement select the desired one and then click Connect When connected successfully your display shows your desktop on the host and the zero client s session LED on the front panel turns green 3 1 3 Other Usef
388. option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 7 7 25 OSD Teraz PCoIP Connection Manager Auto Logon Session Settings Select the PCoIP Connection Manager Auto Logon session connection type from the Options gt Configuration gt Session page to configure a client to automatically enter a user s login details when a PCoIP Connection Manager is used as the PCoIP session broker Note This connection type is included to support future products Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset TERADICI PCoIP Zero Client Configure the connection to a peer device Connection Type IPCoIP Connection Manager Auto Logon B Server URI User name Password Domain Advanced Unlock O l Cancel Apply Figure 4 42 OSD Session Connection Type PCoIP Connection Manager Auto Logon TER1206003 Issue 5 214 pa TERADICI PCoIP Zero Client and Host Administrator Guide Advanced Settings TERADICI PCoIP Zero Client
389. or Zero Client will contact a DHCP ALL Enable DHCP False ADI ee gues a ay a ayang is false Edit Properties Discovery Configuration Session Configuration Encryption Configuration Bandwidth Configuration _ Language Configuration Family Property Name Value Description p 9 This property configures the language of the OSD The drop down menu lists ALL Language 9 English a tang Edit Properties Family Property Name Value Edit Properties Image Configuration Monitor Emulation Configuration _ Time Configuration Family Property Name Value Description This property identifies the Network Time Protocol NTP server the NTP Server Host or Zero Client will contact to determine the current time This ALL Hostname 10 64 224 50 property can be entered as either an IP address or a Fully Qualified Domain Name When this property is true the Host or Zero Client adjusts the current ALL Enable DST True pan on daylight savings ALL baga gmt_minus_0800_pacific_time as pes eee Edit Properties Security Configuration Power Permissions Host Driver Configuration Event Log Control Family Property Name Value Description This property identifies the Syslog server the Host or Zero Client will send ALL Syslog Server 40 64 16 104 event log messages to This property can be entered as either an IP Hostname address or a Fully Qualified Domain Name Edit Properties Peripheral Configurati
390. or the session Options include the following e Disconnected e Connection Pending e Connected Two buttons appear below the Connection State field e Connect This button is disabled for the host e Disconnect If the connection state is Connected or Connection Pending click this button to end the PCoIP session for the device If the connection state is Disconnected this button is disabled Peer IP Address Displays the IP address for the peer device When not in session this field is blank Peer MAC Address Peer MAC Address Displays the MAC address of the peer device When not in session this field is blank 7 31 4 AWI Client Session Control Settings The Session Control page lets you view information about a device and also allows you to manually disconnect or connect a session You can access this page from the Diagnostics gt TER1206003 Issue 5 334 TERADICI PCoIP Zero Client and Host Administrator Guide Session Control menu Session Control Control the device Connection State Connected to host 192 168 65 103 Disconnect Peer IP Address 192 168 65 103 Peer MAC Address 00 30 04 0D EB 9B Figure 4 127 AWI Client Session Control Page Table 4 115 AWI Client Session Control Page Parameters Connection State This field displays the current state for the session Options include the following e Disconnected e Connection Pending e Connected Two buttons appear below the Connection
391. ost SLP Host Discovery PCoIP Connection Manager Teraz Clients Only A PCoIP Connection Manager session is a connection between a Tera2 zero client and a Teradici solution e g the Teradici Arch published desktop solution using the PCoIP Connection Manager as a broker You can configure this session type in basic mode or Auto Logon mode Table 4 19 PColP Connection Manager Connections Management Device s Session Connection Options Tool PCoIP Connection Manager PCoIP Connection Manager Auto Logon TER1206003 Issue 5 106 P an TERADICI PCoIP Zero Client and Host Administrator Guide Management Device s Session Connection Options Tool AWI Client PCoIP Connection Manager PCoIP Connection Manager Auto Logon OSD Client PCoIP Connection Manager PCoIP Connection Manager Auto Logon VMware View Virtual Desktop Connections A VMware View session is a connection between a zero client and a VMware View virtual desktop using VMware View Connection Server as the connection manager also known as the connection broker You can configure this session type in basic mode Auto Logon mode VMware View Kiosk mode and Imprivata OneSign mode Table 4 20 VMware View Connections Management Device s Session Connection Options Tool View Connection Server View Connection Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign View Connection Server View Connectio
392. ost card via the PCle bus Note For more information see Knowledge Base support topic 15134 201 on the Teradici support site Enable Wake on When enabled configures the host to wake up from sleep mode when the LAN user sends Wake on LAN magic packets to the host by pressing the client s remote PC button or clicking the OSD Connect button on the OSD Connect window 7 17 3 AWI Tera2 Client Power Permissions The Power page lets you configure timeout and power settings for the client You can access this page from the Configuration gt Power menu TER1206003 Issue 5 271 a TERADICI PCoIP Zero Client and Host Administrator Guide Power Change the power settings OSD Screen Saver Timeout 300 Seconds 0 disabled Display Suspend Timeout 0 Seconds 0 disabled Auto Power Off Timeout 0 Seconds 0 disabled Remote Host Power Control Hara Power off only z Power On After Power Loss T Enable Wake on USB P Enable Wake on LaN P Apply Cancel Figure 4 78 AWI Tera2 Client Power Page Table 4 74 AWI Tera2 Client Power Page Parameters OSD Screen Configure the number of seconds to wait after a period of inactivity i e no Saver Timeout keyboard or mouse action before the client puts its attached displays into low power mode Valid values are 10 to 9999 or use 0 to disable the feature Note This timeout only applies when the device is not in session Display Suspend Configure t
393. otkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 156 ea S TERADICI PCoIP Zero Client and Host Administrator Guide Session Negotiation Configure the Transport Layer Security TLS cipher the client will Cipher use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enabled Session Enable or disable an encryption mode for the device By default all Ciphers encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance betw
394. ou have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnecte
395. ou logged in from another location or your host was shut down or restarted e You have been disconnected because an administrator disconnected you e You have been disconnected because you logged in from another location e You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected du
396. ow Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 16 AWI Client View Connection Server Session Settings Select the View Connection Server session connection type from the Configuration gt Session page to configure the client to use a VMware View Connection Server as the broker when connecting to a virtual desktop TER1206003 Issue 5 172 ba TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device vmware Horizon View Client Session Connection Type View Connection Server DNS Name or IP Address frien teradici com Hide Advanced Options Desktop Name to Select Port Leave blank for default Certificate Check Mode warn before connecting to untrusted servers x Certificate
397. owing Using the local cursor and keyboard feature Locking the host PC when a session is terminated Using the Wake on LAN function Viewing host and client network parameters Disconnecting a session Viewing host statistics and connection information Using the client display topology settings on the host When disabled you do not have access to the PCoIP host software Ul on the host computer Note This property requires a device restart after being changed 7 18 2 AWI Host Host Driver Function The setting on this page lets you enable or disable the PCoIP host software UI on the host computer You can access this page from the Configuration gt Host Driver Function menu Note For information about how to install and use the PCoIP host software see the PCoIP Host Software for Windows User Guide TER1008001 TER1206003 Issue 5 277 a TERADIC I PCoIP Zero Client and Host Administrator Guide Host Driver Function Enable or disable the host driver function Enable Host Driver Function M apply Cancel Figure 4 83 AWI Host Driver Function Page Table 4 79 AWI Host Driver Function Parameters Enable Host When enabled lets you access the PColP host software UI on the host Driver Function computer This software lets users enable features such as the following Using the local cursor and keyboard feature Locking the host PC when a session is terminated Using the Wake on LAN function Viewing host
398. owing for this feature to function correctly 1 Run regedit 2 Search the registry keys for PinConfigOverrideVerbs and delete these registry entries Apply Cancel Enable Audio Line In Figure 4 74 AWI Tera2 Host Audio Page TER1206003 Issue 5 267 Panna T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 70 AWI Tera2 Host Audio Page Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate Enable Audio Line This property determines the input mode the audio system advertises to the In host operating system When enabled the line in connector found on the client is used as a standard line in input When disabled the line in connector found on the client is used as a microphone input Note Follow the onscreen instructions if you have Windows Vista or Windows 7 installed on the device 716 4 AWI Client Audio Permissions You can configure the audio permissions from the Initial Setup page when you start your first session For subsequent sessions use the Audio page accessed from the Permissions 5 Audio menu to configure the audio permissions for the device After you update the options on this page click Apply to save your changes To display the Audio page from the Administrative Web Interface select the P
399. p For details see MC View Connection Server Session Settings Imprivata OneSign configuration enhancements New parameters on the View Connection Server Imprivata OneSign page allow you to configure a OneSign server desktop name When the desktop pool list includes a pool with this name the zero client will start a session with this desktop You can configure a profile with this option from the MC View Connection Server Imprivata OneSign page or you can configure a specific zero client from the AWI Client view Connection Server Imprivata Onesign page or OSD View Connection Server Imprivata Onesign page Online help for administrators PCoIP zero client and host card administrator documentation is now delivered as online help in this release with a full GUI Reference that includes how to configure device firmware using three PCoIP administrator tools the MC the AWI and the OSD It also contains topics for common PCoIP device deployment scenarios providing illustrations descriptions and links to configuration details for each one 2 5 What s New in Firmware 4 0 0 The Teradici firmware 4 0 0 release provides the following features and enhancements Security enhancement when connecting to VMware View Connection server New VCS Certificate Check Mode options allow users to configure the client to reject warn or allow an unverifiable connection This feature is available from both the Administrator Web Interface AWI and
400. p after user credentials are entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 124 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You h
401. page lets you change the keyboard character delay and character repeat settings for the OSD session You can access this page from the Options gt User Settings gt TER1206003 Issue 5 355 Fm T TERADICI PCoIP Zero Client and Host Administrator Guide Keyboard menu You can also configure the keyboard repeat settings through the PCoIP host software For more information see the PCoIP Host Software for Windows User Guide TER 1008001 Note The keyboard settings do not affect the keyboard settings when a PCoIP session is active unless the Local Keyboard Host Driver function is used see the PCoIP Host Software for Windows User Guide TER1008001 for more details This function is only available through the OSD It is not available in the AWI User Settings VMware View Mouse Keyboard Image Display Topology Touch Screen Adjust the keyboard character repeat settings Long Keyboard Repeat Delay Slow Keyboard Repeat Rate Repeat Settings Test Box OK Cancel Figure 4 143 OSD Keyboard Page Table 4 129 OSD Keyboard Page Parameters Keyboard Repeat Delay Move the slider to configure the time that elapses before a character begins to repeat when itis held down Keyboard Repeat Rate Move the slider to configure the speed at which a character repeats when itis held down Repeat Settings Test Type in this box to test the chosen keyboard settings Box TER12060
402. ped by VMware s PCoIP optimized clients Software clients that have been optimized to take advantage of thin client platforms including system on chip SoC processors These clients are developed individually for specific client platforms in order to deliver the best possible combination of features and performance Some examples of PCoIP software endpoints are illustrated in the figure below TER1206003 Issue 5 61 mie TERADICI PCoIP Zero Client and Host Administrator Guide a Soft PCoIP Clients PColP software clients and optimized clients on existing desktops thin clients iPads tablets cell phones etc Soft PCoIP Hosts APEX 2800 Server Offload Card 7 8 os P Microsoft Published Desktops Using Teradici Arch APEX 2800 Server Offload Card VMware View 4 Virtual Desktops Figure 3 2 PColP Software Endpoints 6 2 6 2 1 Connection Prerequisites PCoIP Client Host Card Connections Before connecting a host card and zero client please ensure that the following prerequisites are in place e The host card and zero client have the same firmware versions For information how to upload firmware using the MC see the PCoIP Management Console User Manual TER0812002 For information on how to assign a firmware file to a profile using the MC see Uploading Firmware For information on how to upload firmware to a single host or client using the AWI see AWI Firmware Upload Settings s The
403. ployed in a DMZ to TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide support remote access to virtual desktops WAN Wide Area Network An extended corporate continental network WI FI A trade name for IEEE 802 11 wireless technologies WOL Wake on LAN WOU Wake on USB 384
404. power button input or the PCIe bus input e The following new display features are included in this release e Anew display cloning mode for TERA2321 zero clients lets you mirror images on the primary display to the secondary display e g for multiple digital signs You can enable display cloning from the OSD Display page or you can configure a profile for TERA2321 zero clients with this feature from the MC Display page TER1206003 Issue 5 23 TERADICI PCoIP Zero Client and Host Administrator Guide e For Tera2 host cards you can now enable a host hot plug delay to resolve black screen issues with certain Linux GPU driver timing expectations This feature is available from the AWI Monitor Emulation page or you can configure a profile for Tera2 host cards with this feature from the MC Display page e Portuguese Brazilian ABNT and Slovak AWERTY and AWERTZ keyboard layouts are now supported for Teral and Tera2 zero clients 2 2 2 VDI specific e The following smart cards and eToken devices are now supported e SafeNet SC650 smart cards with SafeNet PKI applet and SHAC middleware Teral and Tera2 zero clients e Atos CardOS smart cards Tera2 zero clients only e eToken 72k Pro USB user authentication devices Teral and Tera2 zero clients e Anew Use Existing Setting option has been added to specify whether the proximity card reader beeps when a valid card is tapped on the reader When selected this option uses the proximity card
405. provides the date and time of the failed attempt as shown below in the example warning message on the AWI TER1206003 Issue 5 45 py cm S TERADICI PCoIP Zero Client and Host Administrator Guide PCoIP Zero Client PCoIP device status and statistics for the current session There have been 1 failed attempts to log in to the Administratiye Web Interface since the last successful login The last failed attempt was at 04 11 2013 19 00 03 UTC Processor TERA2140 revision 1 0 512 MB Time Since Boot O Days O Hours 30 Minutes 7 Seconds PCoIP Device Name PaulB Connection State Connected to VDI host 192 168 63 2 802 1X Authentication Status Disabled Session Encryption Type AES 128 GCM PCoIP Packets Sent Received Lost 44174 40806 0 Bytes Sent Received 5802316 33323340 Round Trip Latency Min Avg Max 1 2 7 2 ms Transmit Bandwidth Min Avg Max Limit O 32 192 8000 kbps Receive Bandwidth Min Avg Max 0 1920 11320 kbps Pipeline Processing Rate Avg Max Limit 7 30 297 Mpps Endpoint Image Settings In Use Host Initial Image Quality Min Max 50 90 Image Quality Preference 70 Build To Lossless Disabled Maximum Rate Display User Defined Output Process Rate Image Quality 1 24 fps O fps Lossy 2 24 fps 6 fps Lossy 3 24 fps O fps Perceptually Lossless 4 24 fps O fps Perceptually Lossless Figure 2 11 Failed Login Attempt Warning 5 2 6 AWI Menus
406. ptions Enable Peer Loss Overlay M Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Enable Event Log Notification I Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter 5how All Enable DSCP P Enable Transport Congestion Notification F Apply Cancel Figure 4 35 AWI Session Connection Type Connection Management Interface Client Table 4 41 AWI Session Page Parameters DNS Name or IP Enter the DNS name or IP address of the connection manager Address Enable Peer Loss When enabled the Network Connection Lost overlay appears on Overlay the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC Enable Preparing When enabled the Preparing Desktop overlay appears on the Desktop Overlay display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear TER1206003 Issue 5 199 Bann T TERADICI Parameter Enable Session Disconnect Hotkey Enable Event Log Notification
407. r The vendor qualifies the request and returns a response code if authorized by Teradici When the response code is correctly entered the client s password is reset to an empty string You must enter a new password Note Contact the client vendor for more information when an authorized password reset is required This option is not available through the AWI Itis only available through the OSD 7 30 Configuring Reset Parameters AWI OSD 7 30 1 AWI Client Parameter Reset Settings The Reset Parameters page lets you reset configuration and permissions to factory default values stored in flash memory You can access this page from the Configuration gt Reset Parameters menu Note Resetting parameters to factory default values does not revert the firmware or clear the custom OSD logo Reset Reset all configuration and permission settings stored on the device Reset Parameters Reset Enable keyboard shortcut 7 CTRL ALT SHIFT SPACE Hide keyboard shortcut E sequence in OSD Apply Cancel Figure 4 123 AWI Client Reset Page TER1206003 Issue 5 331 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 111 AWI Client Reset Parameters Reset Parameters When you click this button a prompt appears for confirmation This is to prevent accidental resets Enable Keyboard When enabled the user can press the specified combination of keys Shortcut to automatically reset the parameters and perm
408. r This feature is available for Tera2 zero clients only You can access this page from the Configuration 5 SCEP menu To retrieve certificates for a device enter the URL and password for the SCEP server and then click Request Certificates Root CA and 802 1x certificates display after these certificates are installed TER1206003 Issue 5 292 TERADICI PCoIP Zero Client and Host Administrator Guide SCEP Configure SCEP settings and retrieve certificates SCEP Server URL Challenge Password Root CA lt None Client Certificate None Request Certificates Status Figure 4 92 AWI SCEP Page Table 4 88 AWI SCEP Parameters SCEP Server URL Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the password to present to the SCEP server Root CA Displays the name of the root CA certificate that has been installed in the device Client Certificate Displays the name of the client certificate that has been installed in the device Request Certificates After entering the SCEP server address and password click this button to retrieve certificates Status Displays the status of the request e g in progress successful failed 7 22 3 OSD Tera2 SCEP Settings Simple Certificate Enrollment Protocol SCEP lets you simplify the retrieval and installation of digital certificates by allowing devices to obtain certificates automatica
409. r equal to the Minimum Image Quality 253 am TERADICH Parameter Maximum Initial Image Quality Image Quality Preference Maximum Frame Rate Disable Build to Lossless PCoIP Zero Client and Host Administrator Guide Move the slider towards Reduced to reduce the network bandwidth peaks caused by screen content changes but produce lower quality images Move the slider towards Perception Free to produce higher quality images but also higher bandwidth peaks This parameter limits the initial quality on the first display frame ofa screen change Unchanged regions of the image are built toa lossless state regardless of this parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Move the slider towards Smoother Motion to result in a higher frame rate at a lower quality level Move the slider towards Sharper Image to result in a lower frame rate at a higher quality level The range is from 0 to 100 in steps of 5 Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier The maximum frame rate helps you manage multiple PCoIP sessions over a single network link This setting determines the limit that your users can reach Set this field to 0 to set no frame limit If you seta value a single user is limited to that value This helps to control the user experience for all your users Note This setting doe
410. r IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 195 Pasil TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides
411. r Interface EHCI mode on selected devices Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 284 aaa _ TERADICI PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family S Controls the USB Enhanced Host Controller Interface EHC mode EHCI is commonly TALL Enable USB EHCI True False refered to as USE 2 0 Enabling EHCI tums on USB 2 0 support for selected devices san Coca indicates that the property requires a device restart after being changed Property Name Value Description Figure 4 87 MC Peripheral Configuration Table 4 83 MC Peripheral Configuration Parameters Enable USB EHCI When enabled configures EHCI USB 2 0 for devices connected directly to zero client USB ports for sessions with a host running VMware View 4 6 or later Note This feature cannot be enabled on clients with less than 128 MB of RAM Devices with isochronous endpoints will not operate at USB 2 0 speeds 7 20 2 AWI Client Help for Peripheral Settings Peripheral USB EHCI settings for the AWI are located on the AWI Client USB Permissions page accessed from the Permissions gt USB menu 7 21 Configuring IPv6 7 21 1 MC IPv6 Settings The settings on this page let you configure a profile to enable IPv6 for PCoIP devices
412. r View Con Configuration nection Server Enable View Connection True Server SSL Note This setting only applies to devices with firmware versions prior to 4 0 0 From 4 0 0 on SSL communication is always used Certificate Check Mode Reject the unverifiable connection Secure TER1206003 Issue 5 81 ap TERADICI Configuration Category Encryption Configuration OSD Con figuration Time Con figuration Security Configuration TER1206003 Issue 5 Setting Name Certificate Check Lockout Mode Clear Trusted Connection Server Cache Connection Server Cache Mode Connection Server Cache Entry 1 25 Enable Login Username Caching Session Negotiation Secur ity Level T2 Enable AES 128 GCM T2 Enable AES 256 GCM T1 Enable AES 128 GCM T1 Enable Salsa20 256 Round12 Hidden Menu Entries NTP Server Hostname Enable Password Protection Enable Web Interface Enable Hotkey Parameter Reset PCoIP Zero Client and Host Administrator Guide Clear Cache Last servers used Enter the allowed PCoIP Connection Man ager or View Connection Server address es Maximum Compatibility in software or mixed host environments Suite B in hardware only host card environments True True True True in software or mixed host environments False in hardware only host card environments Hide menus as desired lt NTP server address gt Create a password in accordance with the local secu
413. ra1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 194 TERADICI PCoIP
414. rameter Language Keyboard Layout Configure for the OSD user interface Note This does not affect the language setting for the actual user session Note This property requires a device restart after being changed Change the layout of the keyboard When the user starts a session this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keyboard on Windows Client if available GPO is set to allow the keyboard layout setting itis used during the user s session If this GPO is not set to allow the setting itis dropped Note This property requires a device restart after being changed 7 10 2 AWI Client Language Settings The settings on this page let you configure the language used in the OSD user interface You can display this page from the Configuration gt Language menu TER1206003 Issue 5 244 Sa S TERADICI PCoIP Zero Client and Host Administrator Guide Language Select a language for the local GUI client only Language English Keyboard Layout United States of America ISO 8859 1 lt Apply Cancel Figure 4 58 AWI Client Language Page Table 4 55 AWI Client Language Parameters Language Configure for the OSD user interface Note This does not affect the language setting for the actual user session Keyboard Layout Change the layout of the keyboard When the user starts a session this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keybo
415. range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PColP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 4 MC View Connection Server Session Settings Select the View Connection Server session connection type from the MC to configure a profile to use a VMware View Connection Server to connect clients to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 115 vn Ss TERADICI Set Properties Setin Device Profile Family PCoIP Zero Client and Host Administrator Guide Property Name Value Description This setting controls how the PCoIP ALL Session Connection Type View Connection Server pa device initiates and receives PColP sessions In a Muware Mew environment this View Connection S
416. re the functionality of the client s remote PC button The host is commanded to perform a soft power off i e to go into sleep mode when the client s remote PC button is pressed for less than four seconds and soft power off is enabled The host is commanded to perform a hard power off i e to shut down when the client s remote PC button is pressed for more than four seconds and hard power off is enabled Select from the following options Power off not permitted Users cannot shut down the host or put itin sleep mode Soft Power off only Users can put the host in sleep mode but not shut it down Hard Power off only Users can shut down the host but not put it in sleep mode Soft and Hard Power off Users can put the host in sleep mode and shut it down 7 17 5 OSD Tera2 Power Settings The settings on this page let you configure timeout and power settings for the client You can display this page from the Options gt Configuration gt Power menu TER1206003 Issue 5 274 bs T TERADICI Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 SCEP Label Discovery Session Language Power Display Access Reset Change the power settings OSD Screen Saver Timeout Seconds 0 disabled Display Suspend Timeout Seconds 0 disabled Unlock Cancel Figure 4 80 OSD Power Page Table 4 76 OSD Power Parameters Parameter OSD Screen Saver Timeout
417. referred override resolution for the display attached to the specified port If the display does not support the resolution you select from the drop down list the display s native resolution will be used Note The Enable Preferred Resolution Override property must be enabled and set to True when this feature is configured Note Setting a dual link only resolution on a device with a single link display attached to this port will cause the profile application to fail 257 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Preferred Override When enabled this property allows you to select a preferred override Resolution on Port 3 resolution for the display attached to the specified port If the display does not support the resolution you select from the drop down list the display s native resolution will be used Note The Enable Preferred Resolution Override property must be enabled and set to True when this feature is configured Note Setting a dual link only resolution on a device with a single link display attached to this port will cause the profile application to fail Preferred Override When enabled this property allows you to select a preferred override Resolution on Port 4 resolution for the display attached to the specified port If the display does not support the resolution you select from the drop down list the display s native resolution will be used Note The Enable Preferred Resolution Override prope
418. ress of the View Connection Server 4 Start a PCoIP session For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site s PCoIP session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 Common Remote Access Scenarios Connecting Remotely PCoIP sessions between clients and hosts can operate in a wide area network WAN that traverses the Internet You can connect clients and hosts remotely using the following main methods e Configuring network address translation NAT devices at both ends to implement the necessary IP address and port translation This method applies only to Tera2 devices that employ UDP encapsulated IPsec ESP encryption firmware 4 1 0 or later e Setting up a VPN to connect two trusted networks over an intermediate untrusted network e Using a security server connection server pair to secure and broker the outside client to the trusted inside network The scenarios listed below describe some common ways you can connect PCoIP endpoints remotely e Scenario 1 Connecting a remote zero client to a host card e Scenario 2 Connecting a remote zero client to a host card over a hardware VPN e Scenario 3 Using a third party broker to connect a remote zero client to a host card e Scenario 4 Using a View Security Server View Connection Server pair to broker a connection between a remote zero client and
419. rimary DNS Server Raz fies les fo Secondary DNS Server fp fo fp fo Step 3 Session Accept Any Client V Client MAC Address foo Joo foo foo foo foo Step 4 Apply Changes apply Cancel PColP Zero Client and Host Administrator Guide Figure 4 1 AWI Host Initial Setup Page Table 4 1 Audio Parameters Enable HD Audio Enables audio support on the host or client TER1206003 Issue 5 TERADICI PCoIP Zero Client and Host Administrator Guide Enable Microsoft Windows Enables 64 bit mode on the host This mode should only be used Vista 64 bit Mode for Windows Vista 64 bit and Windows 7 64 bit versions to ensure audio works correctly Note Enabling 64 bit mode is not required for Linux Windows 7 32 bit Windows Vista 32 bit or Windows XP 32 bit or 64 bit Enable Audio Line In Enable Use the line in connector found on the client Disable Use the line in connector as a microphone input Follow the onscreen instructions if you have Windows Vista or Windows 7 installed on the device Table 4 2 Network Parameters Enables DHCP as opposed to using manual IP address configuration Table 4 3 Session Parameters Accept Any Client Lets the host accept any client for a PCoIP session Client MAC Address Lets you specify the client MAC address for a PCoIP session Note You cannot set the client MAC address to 00 00 00 00 00 00 7 1 2 AWI Client Initial Setup Page
420. rity policy True This enables password protection for the AWI and the OSD False disable the web UI if desired False 82 as TERADICI Configuration Category Profile Zero Cli ent USB Author ization Unauthorization Enable 802 1x Security Enable 802 1x Authentic ation Identity Example To allow USB access to HID devices only click Add New and con figure these settings Example To allow USB access to all devices except mass storage click Add New and configure these settings Certificate Store PCoIP Zero Client and Host Administrator Guide True Enter the username configured for the 802 1x authentication Authorized Rule Type Class Device Class Human Interface Device Sub Class Any Protocol Any Unauthorized No unauthorization rules Delete any existing rules When there are no rules the MC displays two radio buttons on the Manage Profiles page Select Erase the device s existing USB unauthorizations and replace them with an empty set Authorized Rule Type Class Device Class Any Sub Class Any Protocol Any Unauthorized Rule Type Class Device Class Mass Storage Sub Class Any Protocol Any VCS certificate issuer root or inter mediate or VCS certificate Note that SSL certificates are required in VMware View 5 1 and newer versions If SSL is turned off in firmware version FW4 0 and older passwords are sent unencrypted over the network
421. rmediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 14 AWI Teraz Client PColIP Connection Manager Session Settings Select the PCoIP Connection Manager session connection type from the Configuration gt Session page to configure the client to use a PCoIP Connection Manager as the PCoIP session broker Note This connection type is included to support future products TER1206003 Issue 5 159 a TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device TERADICI PCoIP Zero Client Session Connection Type PCoIP Connection Manager Server URI Hide Advanced Options Desktop Name to Select Certificate Check Mode warn before connecting to untrusted servers lt Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Auto Connect Disabled lt Connection Server Cache Mode Last servers used Clear cache entries Enable Self Help Link aq Auto Launch If Only One Desktop Ki Login Username Caching Use OSD Logo For Login Banner oo Enable Peer Loss Overlay Enable Preparing Desktop r Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption
422. rmware Upload Settings e Your network resources meet bandwidth QoS latency jitter and packet loss requirements For more information about designing PCoIP network architecture see the PC over IP Protocol Virtual Desktop Network Design Checklist TER 1105004 Session Connection Types Zero Client Host Card Connections You can move high performance Windows or Linux workstations with PCoIP host cards into your datacenter and then configure sessions between zero clients and these workstation hosts over a LAN or WAN This type of configuration provides a secure reliable and easy to manage solution that meets the needs of users who have dedicated computers with graphically demanding applications Depending on the size of your PCoIP deployment you may wish to use the MC or a connection broker to manage connections between host cards and zero clients or you may use the AWI to configure individual hosts and clients remotely You can even use the OSD to configure settings for a specific zero client The following session connection types are available for zero client host card connections e Connecting hosts and clients statically e Connecting hosts and clients using SLP host discovery e Connecting hosts and clients using a 3rd party connection broker e Connecting hosts and clients using the VMware View Connection Server broker Connecting Hosts and Clients Statically To statically configure a client to connect directly to a spe
423. rror messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 5 MC View Connection Server Auto Logon Session Settings Select the View Connection Server Auto Logon session connection type from the MC to configure a profile to automatically enter users login details when a VMware View Connection Server is used to connect clients to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you
424. rt l 0 65535 Ii paa aan ee pa ar oo 0 23 This property configures the facility number for all Syslog messages Syslog Facility Number generated by the PColP device Enhanced Logging Mode Mask ed bled a by He com indicates that the property requires a device restart after being changed Figure 4 84 MC Event Log Control Table 4 80 MC Event Log Control Parameters Enable Diagnostic When enabled the device will include connection management specific Log messages in the device s event log Event Log Filter Configure the event log filtering mode as terse or verbose Mode Syslog Server Enter the IP address or fully qualified domain name of the syslog server to Hostname which the host or client will send event log messages Syslog Server Port Enter port number of the syslog server Note The default port number value is 514 Syslog Facility Enter the facility number for all syslog messages generated by the device Number TER1206003 Issue 5 279 TERADICI PCoIP Zero Client and Host Administrator Guide Enhanced To configure a profile with enhanced logging mode for a specific category Logging Mode enable this feature and then select the desired category from the drop down Mask list Event logs for devices with this feature enabled will have enhanced logging details for the selected category Note Enhanced logging may be enabled for only one category ata time Enhanced logging mode messages can be located in the event
425. rtificate must be in pem format but should not need to contain a private key If the certificate is in a different format you must convert it to pem format before uploading it This certificate does not require configuration from the Network page Both the 802 1x client certificate and the 802 1x server CA root certificate must be less than 10 240 bytes otherwise you will not be able to upload them Some certificate files may contain multiple certificates If your certificate file is too large and it has multiple certificates within you can open the file in a text editor then copy and save each certificate to its own file Certificate Upload Upload a certificate in PEM format Must be lt 10240 bytes For 802 1X certificates the certificate must contain the private key as well Certificate filename Browse Limit of 16 certificates Available Storage 92676 bytes Uploaded Certificates Subject Issued By Expiration Date 1 Tefadiet Systems Engineering Root Taragld Systems Engineering Root 11 29 2022 Details Remove A 2 zerclient terase local Ins Systems Engineering Root 11 30 2014 Details Remove 802 1X Client Certificate e zerclient terase local Configured in Network settings Apply Figure 4 118 AWI Certificate Upload Page Table 4 106 AWI Certificate Upload Page Parameters Certificate filename Upload up to a maximum of 16 root and client certificates TER1206003 Issue 5 320 TERADIC
426. rtification Check Select whether to lock or unlock Certification Check Mode Lockout Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI e Locked Select this option to prevent users from changing the Certification Check Mode setting Auto Connect Mode This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page e Disabled The client does not automatically connect with the connection server e Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Connection Server This field determines whether a connection server is dynamically Cache Mode added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list TER1206003 Issue
427. rtual desktop is in the process of rebooting a second message also flashes on the Connect screen to inform the user that the assigned desktop source for this desktop is not currently available As of firmware release 4 1 2 the firmware continuously attempts to connect until the desktop is ready or the user clicks Cancel to cancel the operation TER1206003 Issue 5 53 pa TERADICI PCoIP Zero Client and Host Administrator Guide Related Topics See also e For information on how to upload certificates to a profile using the MC see MC Certificate Store Management e For information on how to upload certificates to a single device using the AWI see AWI Certificate Upload Settings e For information on other OSD messages that may appear on top of a user s session during startup or after a session has been established see Overlay Windows 5 3 3 Disconnecting from a Session For Teral clients users can disconnect from a session and return to the OSD by pressing the connect disconnect button on the device For Tera2 clients users can also disconnect from a virtual desktop session and return to the OSD by pressing the device s connect disconnect button However if a user is in a session with a host card in a remote workstation pressing this button will pop up the Zero Client Control Panel overlay shown in the figure below which provides options to disconnect from the session to power off the remote workstation or to cancel the oper
428. rty must be enabled and set to True when this feature is configured Note Setting a dual link only resolution on a device with a single link display attached to this port will cause the profile application to fail 7 13 2 AWI Tera1 Host Monitor Emulation The Monitor Emulation page lets you enable or disable the monitor emulation feature This page is only available on host cards still using monitor emulation It is disabled and non editable on the client Some PCs and workstations do not boot if a display is not attached Monitor emulation presents a generic display to ensure the boot process completes When a session is connected the client display information is sent to the host You can display this page from the Configuration gt Monitor Emulation menu Monitor Emulation With monitor emulation disabled the host will only respond to display data channel queries when in a session With monitor emulation enabled the host will always respond to display data channel queries This feature is applicable on the host only Enable Monitor Emulation r on Video Port 1 Enable Monitor Emulation r on Video Port 2 apply Cancel Figure 4 67 AWI Tera1 Host Monitor Emulation Page TER1206003 Issue 5 258 pa TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 63 AWI Tera1 Host Monitor Parameters Enable Monitor When enabled the host responds to all Display Data Channel DDC Emulation on DVI 1 queri
429. s not installed e Allowthe unverifiable connection Not Secure Configure the client to allow all connections TER1206003 Issue 5 140 a TERADICI Parameter Certification Check Lockout Mode Auto Connect Mode Connection Server Cache Mode PCM Server Cache Entry 1 to 25 Self Help Link Mode Auto Launch If Only One Desktop Enable Login Username Caching TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI e Locked Select this option to prevent users from changing the Certification Check Mode setting This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page e Disabled The client does not automatically connect with the connection server e Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user t
430. s not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier Leave this field unchecked to retain the PCoIP protocol s build to lossless feature where images continue to be refined in the background until they reach a fully lossless state i e identical pixel for pixel rendering when compared to the host image source This is the default recommended setting Warning Turning on the Disable Build to Lossless field will degrade the image presented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination If you do choose to turn on this field the PCoIP protocol rapidly builds the client image to a high quality image that may be perceptually lossless but is not a fully lossless state This may provide some bandwidth savings but is not recommended for use cases that require images and desktop content to be truly lossless If you have any questions about this field setting contact Teradici support Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier 7 12 4 OSD Image Settings The Image page lets you make changes to the image quality of the PCoIP session You can display this page from the Options gt
431. s running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect When enabled the username text box automatically populates with the last username entered 211 am TERADICI Parameter Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the d
432. s them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 175 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or l
433. se the 1 user level facility Facilities allow for easy filtering of messages generated by a device TER1206003 Issue 5 378 bs s TERADICI PCoIP Zero Client and Host Administrator Guide 9 8 Syslog messages are also assigned a severity level from 0 to 7 where a severity level of 0 indicates an emergency panic condition and a severity level of 7 indicates a debug level message useful to developers but not for operations See Configuring Syslog Settings in the How To section for information on how to configure syslog from the AWI and MC Zero Client FAQs PCoIP zero clients are secure client endpoints that allow users to connect to a virtual desktop or remote host workstation over a local or wide area IP network They can take many form factors such as small stand alone devices PCoIP integrated displays VoIP phones and touch screen monitors Zero clients support multiple wide screen formats HD audio and local USB peripherals They also have extensive USB security and authentication features including multiple factor authentication for use with proximity cards and smart cards Powered by a single TERA series processor zero clients provide a rich multi media experience for users who can interact with their desktops from any type of zero client and even continue the same session as they move between zero client devices For complete details about PCoIP zero clients see the Teradici website at http www terad
434. sed regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 118 aon TERADICH Parameter Enable Session Disconnect Hotkey TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 119 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administr
435. select a usage from the drop down menu in the Certificate Store section This field indicates how the device will use the certificate Supported Device Family ALL Subject Teradici Systems Engineering Root CA Issued By Teradici Systems Engineering Root CA Expiration Date 11 29 2022 Contains Private Key False Delete Subject zerclient terase local Issued By Teradici Systems Engineering Root CA e021x Expiration Date 11 29 2014 802 1 z Delete Contains Private Key True Add New Figure 4 117 MC Certificate Store No Usage Select this option when you are adding a certificate that does not contain a private key e g a certificate used to verify a View Connection Server or a PCoIP Connection Manager Select this option when you are adding a certificate that contains a private key Note This option only appears in the drop down list if the certificate contains a private key AWI Certificate Upload Settings The Certificate Upload page lets you upload and manage your CA root and client certificates for host cards and zero clients You can access this page from the Upload gt Certificate menu The maximum size for a certificate that you can upload from the AWI is 10 239 bytes You can upload up to 16 certificates providing you do not exceed the maximum storage size of 98 112 bytes The available storage field lets you know how much space is left in the certificate store Note If SCEP is ena
436. session and the display that is requested for the Windows taskbar after you initiate the session e Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port e Port 3 Select to configure port 3 on the zero client as the primary port e Port 4 Select to configure port 4 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation e 90 counter clockwise The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s native resolution is used 7 24 Uploading an OSD Logo 7 24 1 MC OSD Logo Settings The Profile OSD Logo section is located towards the bottom of the Manage Profiles page on the Management Console It lets you upload an image to a profile that will display on the Connect page of a user s local On Screen Display OSD GUI Note From the AWI you can configure the login screen on the OSD to display this logo instead of the default banner by enabling Use OSD Logo for Login Banner in the Session gt PCoIP Connection Manager and Session gt View Connection Server advanced options Profile OS
437. sharper image Build to Lossless Options that may appear in this field include the following Enabled The Disable Build to Lossless field on the Image page is unchecked Disabled The Disable Build to Lossless field is checked Display The port number for the display Maximum Rate This column shows the refresh rate of the attached display If the Maximum Rate field on the Image page is set to 0 i e there is no limit the maximum rate is taken from the monitor s refresh rate If the Maximum Rate field on the Image page is set to a value greater than O the refresh rate shows as User Defined Input Change Rate The rate of content change from the GPU This includes everything the user is doing such as cursor movement email editing or streaming video Note This option is only available on the host It does not appear on the client Output Process Rate The frame rate currently being sent from the image engine on the host to the client Image Quality Shows the current lossless state of the attached display e Lossy e Perceptually lossless e Lossless Note When you click the Reset Statistics button on a host Session Statistics or client Session Statistics page the statistics reported in the Home page are also reset 5 2 5 Failed Login Attempt Message As of firmware release 4 1 0 a warning message alerts you if any failed access attempts to the AWI OSD or MC were detected since the last successful login The message
438. sing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a f
439. sion Windows Vista operation systems Windows 7 64 Warning Do NOT use this mode with Windows XP 64 or 32 bit operating bit Mode systems You do not have to enable the 64 bit mode for Linux 64 bit operating systems Linux kernels should be compiled with the latest PCoIP audio CODEC support Enable Audio Line This property determines the input mode the audio system advertises to the In host operating system When enabled the line in connector found on the client is used as a standard line in input When disabled the line in connector found on the client is used as a microphone input Note Follow the onscreen instructions if you have Windows Vista or Windows 7 installed on the device 7 16 3 AWI Tera2 Host Audio Permissions You can configure the audio permissions from the Initial Setup page when you start your first session For subsequent sessions use the Audio page accessed from the Permissions gt Audio menu to configure the audio permissions for the device After you update the options on this page click Apply to save your changes To display the Audio page from the Administrative Web Interface select the Permissions menu and then click Audio Audio Enable or disable high definition audio Enable HD Audio V Note To enable audio please ensure that audio is also enabled on the Client This will select the Line In input If using Microsoft Windows Vista Windows 7 r please ensure you do the foll
440. source manager that dynamically assigns host PCs to zero Clients based on the identity of the user establishing a connection from the zero client Connection brokers are also used to allocate a pool of hosts to a group of zero clients They are typically used in large PCoIP deployments or when hosts and clients do not reside on the same subnet TER1206003 Issue 5 64 TERADICI PCoIP Zero Client and Host Administrator Guide Use the Connection Management Interface session connection type on both the host and client for this option You need to provide the IP address or DNS name for the 3rd party connection broker Note For information about 3rd party connection brokers see Knowledge Base support topic 15134 24 on the Teradici support site For details on how to configure this option see the following topics in the GUI Reference e MC Connection Management Interface Explains how to use the MC to configure a profile that sets the Connection Management Interface session connection type for client and host devices e AWI Client Connection Management Interface Explains how to use the AWI to configure a client to use a 3rd party connection broker to broker the connection between the client and a host card e AWI Host Connection Management Interface Explains how to use the AWI to configure a host to use a 3rd party connection broker for accepting a connection request from a client e OSD Connection Management Interface Explains how
441. splay Page TER1206003 Issue 5 322 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 107 OSD Tera1 Display Page Parameters Enable Attached This option is intended for legacy systems It configures the client to Display Override send default EDID information to the host when a monitor cannot be detected or is not attached to the client In versions of Windows prior to Windows 7 once the host had no EDID information it would assume no monitors were attached and would never recheck This option ensures that the host always has EDID information when the clientis in session The following default resolutions are advertised when this option is enabled 2560x1600 60 Hz 2048x1152 60 Hz 1920x1440 60 Hz 1920x1200 60 Hz 1920x1080 60 Hz 1856x1392 60 Hz 1792x1344 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1440x900 60 Hz 1400x1050 60 Hz 1366x768 60 Hz 1360x768 60 Hz 1280x1024 60 Hz 1280x960 60 Hz 1280x800 60 Hz 1280x768 60 Hz 1280x720 60 Hz 1024x768 60 Hz 848x480 60 Hz 800x600 60 Hz 640x480 60 Hz Any displays attached to the client will be set to the native resolution of 1024x768 when this option is enabled TER1206003 Issue 5 323 TERADICI PCoIP Zero Client and Host Administrator Guide Enable Preferred Enable this option when a display is attached but cannot be detected Resolution Override by the system and you want to specify a preferred resolution for the displ
442. ss state of the attached display e Lossy e Perceptually lossless e Lossless 7 31 7 OSD Session Statistics Settings The Session Statistics page lets you view from the last session You can view this page from the Options gt Diagnostics gt Session Statistics menu TER1206003 Issue 5 341 pa a TERADICI Diagnostics PCoIP Zero Client and Host Administrator Guide Event Log Session Statistics PCalP Processor Ping View statistics from the last session PCoIP Packets Sent 5 PCoIP Packets Received 4 PCoIP Packets Lost 3 Bytes Received 1 Round Trip Latency 50ms Bytes Sent 2 Close Figure 4 130 OSD Session Statistics Page Table 4 118 OSD Session Statistics Page Parameters Parameters PCoIP Packets Statistics Round Trip Latency PColP Packets Sent The total number of PCoIP packets sent in the last session PColP Packets Received The total number of PCoIP packets received in the last session PColP Packets Lost The total number of PCoIP packets lost in the last session Bytes Sent The total number of bytes sent in the last session Bytes Received The total number of bytes received in the last session The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms 7 31 8 AWI Host Host CPU Settings The Host CPU page lets you view the identity string of the host computer view the current power st
443. ssage This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconn
444. ssion 170 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration
445. ssword Auto Logon Domain PCoIP Zero Client and Host Administrator Guide Value PColP Connection Manager Auto Logon rh m m Description This setting controls how the PCoIP device initiates and receives PCoIP sessions In a PCoIP Manager Server environment this property sets the URI of the PCoIP Connection Manager Server Specifies the Auto Logon usemame When Auto Logon is enabled this is the usemame sent to the WDM server Specifies the Auto Logon password When Auto Logon is enabled this is the password sent to the VDM server Specifies the Auto Logon domain When Auto Logon is enabled this is the domain sent to the WDM server Desktop Name to Select Server Port Certification Check Mode When the desktop pool list includes a pool with this name then the Zero Client will immediately start a session with that pool The comparison is case insenstive re When SSL is used to communicate with the connection server the default port is 443 If using firmware 3 x x and 55L communication is not enabled the default port is 80 0 65535 This property controls the level of verification performed on the ertificate presented b he co War ifthe connection may be insecure Default Figure 4 22 MC Session Connection Type PCoIP Connection Manager Auto Logon Table 4 30 MC Session Configuration Parameters Parameter PColP Connection Manager Server Address Auto
446. st Administrator Guide Network Connection Lost Overlay Loss of network connectivity is indicated using an overlay with the message Network connection lost over the most recent screen data This overlay appears when the client network cable is disconnected or when no PCoIP protocol traffic is received by the client for more than two seconds Pa Network connection lost Figure 2 27 Network Connection Lost Overlay The lost network connection message appears until the network is restored or the timeout expires and the PCoIP session ends Note It is not recommended to use this notification message when using PCoIP devices with virtual desktops Normal scheduling within the virtual desktop hypervisor can falsely trigger this message To prevent this problem you can disable the Enable Peer Loss Overlay setting No Support Resolutions Found This overlay displays on Tera2 clients only Display resolution may have limitations due to resource constraints when all four ports have large displays connected If the resolution limit is exceeded the following overlay appears with the message No support resolutions found Please try unplugging other displays No support resolutions HM found Please try unplugging other displays Figure 2 28 No Support Resolutions Found Overlay Preparing Desktop Overlay When a user first logs into a PCoIP session the following overlay appears with the message Preparing desktop EY Preparin
447. st username entered Use OSD Logo for Login When enabled the OSD logo banner appears at the top of login Banner screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page TER1206003 Issue 5 231 am TERADICH Parameter Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 232 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Me
448. sword to log in You can enable or disable password protection through the security settings on the MC s Manage Profiles page If configured in the firmware defaults the Initial Setup page appears the first time you log in You can configure audio network and session parameters on this page After you click Apply the Home Page appears for each subsequent session This page provides an overview of the device status If a warning message appears when you try to log in then a session is already in progress on that device Only one user can log into a device at one time When a new session logs in the current session is ended and the previous user is returned to the Log In page 5 2 3 AWI Initial Setup Page The AWI s Initial Setup page contains the audio network and session configuration parameters that you must set before a client or host device can be used This page helps to simplify initial setup and reduce the time for new users to establish a session between a PCoIP zero client and PCoIP host card in a remote workstation The AWI client Initial Setup and host Initial Setup pages are not identical Each one provides parameters that apply to the client and host respectively If configured in the firmware defaults the Initial Setup page appears the first time you log in After you click Apply the Home page appears for subsequent sessions unless the firmware parameters are reset Note More complex environments that use host discovery
449. t Installing the Host Card Note The host card s MAC address is located on a sticker on the card It is important to write down this address before installing the card in the host PC or workstation For detailed instructions on how to physically install the card please see Tera2 PCoIP Host Card Quick Start Guide TER 1207006 This guide has detailed instructions for each step of the installation process Important Note When connecting the GPU to the host card with the provided cables always connect the lowest numbered connector on the GPU to the lowest numbered connector on the host card and continue upward Some GPUs have both DVI and DisplayPort connectors To support 2560x1600 resolution when connecting these GPUs connect the lowest numbered DisplayPort connector on the GPU to the lowest number connector on the host card Connecting the DVI connector on the GPU to the host card will limit you to 1920x1200 For complete details about the resolutions supported by different connectors and cables see Knowledge Base support topic 15134 1607 on the Teradici support site Establishing a PCoIP Session to the Host Card from a Zero Client After successfully completing the installation steps outlined in Tera2 PCoIP Host Card Quick Start Guide TER1207006 the card will be connected to the network and the host PC or workstation powered on The next step is to initiate a PCoIP session from a zero client using SLP host discovery
450. t Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 162 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpo
451. t EDID information to the GPU Warning You should only enable the Enable Attached Display Override feature when there is no valid EDID information and your monitor display characteristics are understood In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out of Range message for more than 30 seconds after you set a preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value TER1206003 Issue 5 327 n TERADICI PColP Zero Client and Host Administrator Guide Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset The Enable Attached Display Override feature will force all ports to show that a display is attached This will advertise a default EDID if no display is physically attached to a port Enable Attached Display Override o The Preferred Resolution Override feature allows you to specify a specific resolution to use for each attached display NOTE In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out Of Range message for more than 30 seconds after changing the preferred resolution you can unplug and re plug the video cable to reset your display resoluti
452. t and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PColP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 7 7 3 MC Direct to Host Session SLP Host Discovery Settings Select the Direct to Host SLP Host Discovery session connection type from the MC to configure a profile to connect clients directly to hosts and to configure clients to use Service Location Protocol SLP to
453. t automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 216 TERADICI PCoIP Zero Cli
454. t card s MAC address is located on a sticker on the card It is important to write down this address before installing the card in the host PC or workstation For detailed instructions on how to physically install the card please see Tera2 PCoIP Host Card Quick Start Guide TER 1207006 This guide has detailed instructions for each step of the installation process Important Note When connecting the GPU to the host card with the provided cables always connect the lowest numbered connector on the GPU to the lowest numbered connector on the host card and continue upward Some GPUs have both DVI and DisplayPort connectors To support 2560x1600 resolution when connecting these GPUs connect the lowest numbered DisplayPort connector on the TER1206003 Issue 5 361 Sa a TERADICI PCoIP Zero Client and Host Administrator Guide 8 2 2 8 2 3 GPU to the lowest number connector on the host card Connecting the DVI connector on the GPU to the host card will limit you to 1920x1200 For complete details about the resolutions supported by different connectors and cables see Knowledge Base support topic 15134 1607 on the Teradici support site Establishing a PCoIP Session to the Host Card from a Zero Client After successfully completing the installation steps outlined in Tera2 PCoIP Host Card Quick Start Guide TER 1207006 the card will be connected to the network and the host PC or workstation powered on The next step is to in
455. t is not in a PCoIP session TER1206003 Issue 5 343 Pafs TERADICI PCoIP Zero Client and Host Administrator Guide Audio Generate an audio test tone client only Start stop Figure 4 132 AWI Client Audio Page 7 31 10AWI Client Display Settings The Display page lets you initiate and view a test pattern on the client s display You can access the page from the Diagnostics gt Display menu Note The test pattern only appears on the Display page when the client is not in a PCoIP session If you click Start when the client is in session an error message appears Display Display a test pattern on the attached monitor client only Test mode Video Test Pattern Generator x Test resolution 2048x1152 x Start Stop Figure 4 133 AWI Client Display Page Table 4 120 AWI Client Display Page Parameters Test mode Set the type of test pattern for the attached monitor s as follows e Video Test Pattern Generator e Pseudo Random Bitstream Test resolution Select the test resolution to use from the drop down menu Start Stop Click Start to begin the test pattern Click Stop to stop the test TER1206003 Issue 5 344 as TERADICI PCoIP Zero Client and Host Administrator Guide 7 31 11AWI PCoIP Processor Settings The PCoIP Processor page lets you reset the host or client and view the uptime of the device s PCoIP processor since the last boot You can access this page from the
456. t require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 128 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpect
457. t to optimize performance 6 4 3 Zero Client to Host Card via View Connection Server The figure below shows a PCoIP session between a zero client and host card from within a LAN using a View Connection Server to connect the endpoints Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 This scenario also assumes you have the VMware View Agent software installed on the host PC or workstation For more information see Using PCoIP Host Cards with VMware View TER0911004 Please refer to Connection Prerequisites for other conditions that may apply Enterprise Network View Connection PCoIP Zero Client Server Host Card Figure 3 4 View Zero Client to Host Card via View Connection Server TER1206003 Issue 5 68 soco TERADICI PCoIP Zero Client and Host Administrator Guide To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 From the View Connection Server e Install View Agent on the host workstation e Create a manual pool that is configured to support PCoIP hardware and then add the workstation to the pool e Ensure that the Use Secure Tunnel connection to desktop checkbox is enabled This checkbox is enabled by default e Enter the View Connection Server s IP address or domain
458. t to prevent changes to the client s configuration Note If the Options gt Configuration menus on the OSD are also hidden for the zero TER1206003 Issue 5 22 TERADICI PCoIP Zero Client and Host Administrator Guide client then only one of these management tools can be disabled at any one time e Youcan force the changing of the administrative password the next time the AWI or OSD is accessed e Simple Certificate Enrollment Protocol SCEP is now supported for Tera2 zero clients From the new SCEP page for the AWI and OSD you can configure a zero client to automatically obtain certificates from a SCEP server From the new MC SCEP page you can configure a profile to obtain certificates for a group of zero clients Other New Features e Session pages for all management tools have the following new options e For Tera2 zero clients two new session connection types PCoIP Connection Manager and PCoIP Connection Manager Auto Logon have been added You can configure this feature from thec AWI OSD and MC Session pages Note The PCoIP Connection Manager can be used in the future to broker PCoIP sessions e For all zero client and host card session connection types you can now populate the Differentiated Services Code Point DSCP field in the IP header to allow intermediate network nodes to prioritize PCoIP traffic accordingly You can also enable transport congestion notification to allow PCoIP endpoints to react accordingly if a
459. t was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact
460. tance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 158 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an inte
461. tation to allow you to manage the card directly from the PCoIP host software UI on the host Note Before installing this package on the host PC you must first log in to the host card from the AWI and enable the host driver function in the firmware from the Configuration gt Host Driver Function menu For detailed instructions on how to install the PCoIP host software please see PCoIP Host Software for Windows User Guide TER1008001 or PCoIP Host Software for Linux User Guide TER1104006 Other Useful Links The following topics provide more information about connecting zero clients and host cards e PCoIP Endpoints Gives an overview of the PCoIP clients and hosts you can deploy in your network e Connection Prerequisites Explains the conditions that must be in place before connecting PCoIP clients and hosts s Common LAN Scenarios Provides a quick overview of how to connect PCoIP clients and hosts from within a LAN e Zero Client to Host Card e Zero Client to Host Card via View Connection Server e Zero Client to Virtual Desktop via View Connection Server e Common Remote Access Scenarios Provides a quick overview of how to connect PCoIP clients and hosts remotely e Remote Zero Client to Host Card e Remote Zero Client to Host Card via Hardware VPN e Remote Zero Client to Host Card via 3rd Party Broker e Remote Zero Client to Host Card via View Security Server e Remote Zero Client to Virtual Desktop via View Secur
462. te for Client Authentication 1 De G9 From the CA server click Start gt Administrative Tools gt Certification Authority Expand the tree for your CA Right click Certificate Templates and then click Manage Right click the Computer template and then click Duplicate Template Configure the template as follows a From the Compatibility tab select Windows Server 2003 b From the General tab enter a name for the template e g zero client 802 1x and change the validity period to match the organization s security policy c From the Request Handling tab select Allow private key to be exported d From the Subject Name tab select Supply in the request e From the Security tab select the user who will be requesting the certificate and then give Enroll permission to this user f Click OK and close the Certificate Templates Console window TER1206003 Issue 5 368 TERADICI PCoIP Zero Client and Host Administrator Guide 8 From the Certification Authority window right click Certificate Templates select New and then click Certificate Template to Issue Select the certificate you just created i e Zero client 802 1x and then click OK The template will now appear in the Certificate Templates list Close the window Issue the Client Certificate Note Do not use any other browser except Internet Explorer to log into the certificate server 1 Ce Geos Using Internet Explorer on your local m
463. te regardless of this parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Move the slider towards Smoother Motion to result in a higher frame rate at a lower quality level Move the slider towards Sharper Image to result in a lower frame rate at a higher quality level The range is from 0 to 100 in steps of 5 Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier 249 am TERADICH Parameter Disable Build to Lossless Enable Client Image Settings Maximum Frame Rate PCoIP Zero Client and Host Administrator Guide Leave this field unchecked to retain the PCoIP protocol s build to lossless feature where images continue to be refined in the background until they reach a fully lossless state i e identical pixel for pixel rendering when compared to the host image source This is the default recommended setting Warning Turning on the Disable Build to Lossless field will degrade the image presented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination If you do choose to turn on this field the PCoIP protocol rapidly builds the client image to a high quality
464. test pattern see AWI Client Display Settings e New Tera2 disconnect options When a user is in a session with a remote workstation pressing the connect disconnect button on a Tera2 zero client pops up a new dialog that lets the user select whether to disconnect from the session or to power off the remote workstation Users can also use a Ctr AIt F12 hotkey sequence to display this pop up dialog For details about this new feature see Disconnecting from a Session e Enhanced OSD messaging Messaging on the OSD has been enhanced with new overlay windows and also new in line messages that appear on the OSD s Connect page For example if a user does not enter the correct user name or password or if the Caps Lock key is on a message displays above the Connect button on this page to alert the user Network connection lost down up messages also display in this location replacing the network icons that used to appear in the lower right hand corner For details see Connecting to a Session and Overlay Windows e Management Console cached VCS address enhancement You can now configure up to 25 cached View Comnection Server addresses from the Management Console s Session Configuration View Connection Server page These servers are displayed in a drop down list on the OSD Connect page when users use a VMware View TER1206003 Issue 5 25 TERADICI PCoIP Zero Client and Host Administrator Guide Connection Server to connect to a virtual deskto
465. that is requested for the Windows taskbar after you initiate the session s Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation 90 counter clockwise TER1206003 Issue 5 300 Banna T TERADICI Parameter Resolution PCoIP Zero Client and Host Administrator Guide native resolution is used 7 23 3 OSD Quad display Display Topology Settings The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s The Display Topology page lets users change the display topology for a PCoIP session You can access this page from the Options gt User Settings gt Display Topology menu on your client OSD To apply the display topology feature to a PCoIP session between a client and a VMware View virtual desktop you must have VMware View 4 5 or later To apply the display topology feature to a PCoIP session between a client and a PCoIP host you must have the PCoIP host software installed on the host Note Always change the display topology settings using this OSD Displ
466. the NTP feature Identify NTP Host by Select if the NTP host is identified by IP address or by fully qualified domain name FQDN If NTP is disabled this field is not required and is not editable If you enter an invalid IP address or DNS name a message appears to prompt you to correct it The parameter depends on which method you choose e IP Address Shows the NTP Host IP address e FQDN Shows the NTP Host DNS name NTP Host Port Configure the port number of the NTP server The default NTP server port value is 123 NTP Query Interval Configure the query interval The first field is for the interval period and the second field is for the time unit in minutes hours days or weeks Select the local time zone TER1206003 Issue 5 262 aa TERADICI Parameter Enable Daylight Savings Time PCoIP Zero Client and Host Administrator Guide Enable or disable the automatic adjustment for Daylight Saving Time DST 7 15 Configuring Security 7 15 1 MC Security Settings The settings on this page let you configure a profile with the security parameters to use for hosts and clients Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Property Name Description This property configures the Host or Zero Client local administrative
467. the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 147 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconn
468. the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 291 P an TERADICI PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device E Profile Family property Namo Description This property configures the SCEP server address used for the enrollment P Tera2 SCEP Server URI procedure This property configures the challenge password to present to the SCEP I Tera2 Challenge Password lt pra DO Tera2 Use Certificate for 802 1 lt 6 True c False Me aaa whether to use the obtained client certificate for Save Cancel indicates that the property requires a device restart after being changed Figure 4 91 MC SCEPConfiguration Table 4 87 MC SCEP Configuration Parameters SCEP Server URI Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the password to present to the SCEP server Note This password will be used for all the zero clients associated with this profile Use Certificate for Specify whether or not the obtained client certificate will be used for 802 1X 802 1x authentication 7 22 2 AWI Tera2 Client SCEP Settings Simple Certificate Enrollment Protocol SCEP lets you simplify the retrieval and installation of digital certificates by allowing devices to obtain certificates automatically from a SCEP serve
469. the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure Certificate Check Mode When enabled prevents users from changing the Certificate Check Lockout Mode settings from the OSD or AWI Auto Connect This field determines the client s auto connect behavior after startup e Enabled The client automatically connects with the connection server after startup and a PCoIP session ends bypassing the OSD Connect page Disabled The client does not automatically connect with the connection server Enabled With Retry On Error The client will continuously attempt to contact the connection server Devices running firmware 4 1 1 or lower do not support Retry On Error behavior and will always perform a single attempt to contact the connection server when this option is selected Note After enabling Auto Connect the client must be power cycled for the change to take effect Connection Server This field determ
470. the reset hotkey sequence is not shown on the client OSD When enabled the device will perform 802 1x authentication if it is connected to a network where access is controlled using 802 1x authentication Configure the username to present for 802 1x authentication When enabled the management console interface is disabled and the device cannot be accessed or managed by the MC or any other PC OIP device management tool When enabled allows greater 802 1x compatability for older Support switches on the network 7 15 2 AWI Help for Security Settings The following 802 1x security settings for the AWI are located on the Network page accessed from the Configuration gt Network menu e Enable 802 1x Security e Authentication e Identity e Client Certificate e Enable 802 1x Legacy Support The following administrative access security settings for the AWI are located on the Access page accessed from the Configuration gt Access menu e Disable Management Console Interface e Disable Administrative Web Interface e Force password change on next login 7 15 3 OSD Help for Security Settings The following administrative access security settings for the OSD are located on the Access page accessed from the Options gt Configuration gt Access menu e Disable Management Console Interface e Disable Administrative Web Interface TER1206003 Issue 5 264 p a TERADICI PCoIP Zero Client and Host Administrator Guide
471. thorize disable any device class Sub Class This field is enabled when Class is selected Select a supported device sub class from the drop down menu or select Any to authorize or unauthorize disable any sub class Note If Any is selected as the device class this will be the only selection available Protocol This field is enabled when Class is selected Select a supported protocol from the drop down menu or select Any Note If Any is selected as the device class or sub class this will be the only selection available Vendor ID This field is enabled when ID is selected Enter the vendor ID of the authorized or unauthorized device The valid range is hexadecimal O FFFF Protocol ID This field is enabled when ID is selected Enter the product ID of the authorized or unauthorized device The valid range is hexadecimal O FFFF 7 26 3 AWI Client USB Permissions The USB page is accessed from the Permissions gt USB menu It allows you to authorize a white list of USB devices and to unauthorize a black list of USB devices based on ID or Class You can use wildcards or specify any to reduce the number of entries needed to define all devices You can also configure devices that need to be bridged to the host and enable USB 2 0 Enhanced Host Controller Interface EHCI mode for certain USB devices USB plug events are blocked in the PCoIP zero client hardware for unauthorized USB devices The host PCoIP host card or the
472. ties Setin Device Profile Family ALL PCoIP Zero Client and Host Administrator Guide Property Name Value Description l gt This setting controls how the PCoIP device Session Connection Type lt Connection Management Interface css receives PColP sessions CMS Address In a brokered deployment this is the broker s IP address or FODN Many brokers will automatically set this value in each device they discover This property configures the Host to accept When set to true the Peer MAC Accept Any Peer True z any peer 3 Enable Peer Loss Overlay True False Enable Preparing Desktop Overlay Enable Event Log Notification True False Enable Session Disconnect Hotkey Address will be deleted and set to accept any Zero Client When this property is false the Zero Client will not display the peer lost overlay that normally appears whenever end to end network communications fail This property controls the preparing True False desktop overlay that shows up when transitioning from the OSD into the session When this property is true the Host or Zero Client will send diagnostic event log messages to the connection management system This property controls whether the hotkey ka True ka False can be used to disconnect from the session The setting can be used to filter out some or all of the session disconnect reason dialogs Disconnect Dialog Display Mode Show A These are th
473. tificate into the client user account From the MC or device s AWI import the certificates Note The instructions in the following sections are based on Windows Server 2008 R2 If you are using a newer version of Windows Server the steps may vary slightly Create a Client User 1 2 3 4 Log in to the Windows 2008 server Click Start gt Administrative Tools gt Server Manager Navigate to Roles gt Active Directory Users and Computers gt Active Directory Users and Computers gt lt domain local gt gt Users Right click Users select New gt User and then follow the wizard Export the Root CA Certificate 1 2 Log in to the Certificate Authority CA server Open a Microsoft Management Console window e g enter mmc exe in the Start menu search field 3 From the console window select File gt Add Remove Snap in 4 Add the Certificates snap in selecting Computer account and then Local computer Click Finish and then OK to close the Add or Remove Snap ins dialog From the console select Certificates Local Computer gt Trusted Root Certification Authorities gt Certificates In the right panel right click the certificate and then select All Tasks gt Export Follow the wizard to export the certificate a Select Base 65 encoded X 509 CER b Click Browse specify a name and location for the certificate and then click Save c Click Finish and then OK Create a Certificate Templa
474. tings c cece ee eee cc eecceecceeceees 135 7 7 9 MC PCoIP Connection Manager Session Settings L e eee eee eee 139 7 7 10 MC PCoIP Connection Manager Auto Logon Session Settings 144 7 7 11 AWI Host Direct from Client Session Settings L 149 7 7 12 AWI Client Direct to Host Session Settings cece eee cece cee ceececerceerees 151 7 7 43 AWI Client Direct to Host SLP Host Discovery Session Settings 2 155 7 7 14 AWI Tera2 Client PColP Connection Manager Session Settings 22 2 159 7 7 15 AWI Teraz Client PColP Connection Manager Auto Logon Session Settings 166 7 7 16 AWI Client View Connection Server Session Settings eee a 172 7 7 47 AWI Client View Connection Server Auto Logon Session Settings 2 179 7 7 18 AWI Client View Connection Server Kiosk Session Settings 0 22 20 22 222 185 7 7 49 AWI Client View Connection Server Imprivata OneSign Session Settings 190 7 7 20 AWI Host Connection Management Interface Session Settings e e eee eee ee 196 7 7 21 AWI Client Connection Management Interface Session Settings 2 2 198 7 7 22 OSD Direct to Host Session Settings LU 202 7 7 23 OSD Direct to Host SLP Host Discovery Session Settings 207 7 7 24 OS
475. tion You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been d
476. tion It is necessary to power off not just restart the PC or workstation in order for the changes to take effect on the host card For information on using the MC to assign a firmware release to a profile see MC Firmware Management 8 6 Configuring 802 1x Network Device Authentication 8 6 1 Prerequisites An 802 1x authentication system requires the following components PCoIP zero client with firmware 4 0 3 or newer PCoIP Management Console 1 8 1 or newer Windows Server 2008 R2 with AD DS Active Directory Domain Services Windows Server 2008 R2 with AD CS Active Directory Certificate Services Windows Server 2008 R2 with NPS Network Policy and Access Services VMware View Connection Server A switch with 802 1x support configured 8 6 2 Procedure Overview Configuring 802 1x device authentication entails the following steps 1 DN Hab o a In the Windows 2008 server create a client user In the Certificate Authority CA server export the root CA certificate In the CA server create a certificate template for client authentication From the SSL browser interface for the certificate server issue the client certificate From the machine on which you issued the certificate export the client certificate Using OpenSSL convert the certificate format from pfx to pem TER1206003 Issue 5 367 TERADICI PCoIP Zero Client and Host Administrator Guide 7 8 In the Windows 2008 server import the client cer
477. tion Parameters 2202000 2 cece eee ee 278 Table 4 80 MC Event Log Control Parameters 0c eee cece cece cece 279 Table 4 81 AWI Event Log Page Parameters 0 c cece cece cece cece cece cece cece 281 Table 4 82 OSD Event Log Page Parameters c cece cece eeeeeeeeeee 284 Table 4 83 MC Peripheral Configuration Parameters 22 2 eee cece cece cece eee 285 Table 4 84 MC IPv6 Configuration Parameters 000002 c cece cece eee c eee ee eee 286 Table 4 85 AWI IPv6 Page Parameters c eee e ce ceeeeeceeeeeeeees 288 Table 4 86 OSD IPv6 Page Parameters 000 e cece eeeeeeeeeeee 290 Table 4 87 MC SCEP Configuration Parameters 0 000000 c cece cece eee e eee eee 292 Table 4 88 AWI SCEP Parameters eee 293 Table 4 89 OSD Teraz SCEP Page Parameters ooo cece cece cece ee eeeeee eee 294 Table 4 90 MC Display Topology Configuration Parameters LL 22222 eee 295 Table 4 91 OSD Tera Display Topology Page Parameters 299 Table 4 92 OSD Teraz Display Topology Page Parameters 302 Table 4 93 MC Add OSD Logo Configuration Parameters 22 eee 304 Table 4 94 AWI Client OSD Logo Upload Page Parameters 22222222222 e ee eee 305 Table 4 95 MC Link to Imported Firmware Parameters 306 Table 4 96 AWI Firmware Upload Page Parameters 00000 e eee eee 307 Table 4 97 MC Profile Zero Clie
478. tions enter the port number Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature throug
479. tions directly in the DHCP server For more information about DHCP Options discovery see the Configuring Device Discovery section of the PCoIP Management Console User Manual TER0812002 TER1206003 Issue 5 102 ae wy TERADICH PCoIP Zero Client and Host Administrator Guide Discovery Automatically discover other PCoIP devices Enable SLP Discovery Z Enable DNS SRV Discovery IV DNS SRV Discovery Delay 300 seconds Apply Cancel Figure 4 11 AWI Discovery Page Table 4 15 AWI Discovery Page Parameters Parameter Enable SLP Discovery When enabled hosts and clients can be dynamically discovered by Enable DNS SRV Discovery SLP management entities When enabled e Hosts and clients automatically advertise themselves to a connection broker without requiring prior knowledge of its location in the network The host or client tries to download and use the DNS SRV record from the DNS server For more information about this discovery mechanism see the PCoIP Management Console User Manual TER0812002 Note The Enable DNS SRV Discovery option configures the discovery for connection brokers but does not affect the DNS SRV functionality for the PColP Management Console DNS SRV Discovery Configures the amount of delay time in seconds between the DNS Delay TER1206003 Issue 5 SRV discovery attempts for connection brokers and the Management Console DNS SRV discovery continues periodical
480. tivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 169 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 5 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a devic
481. tops running release 5 0 or earlier Leave this field unchecked to retain the PCoIP protocol s build to lossless feature where images continue to be refined in the background until they reach a fully lossless state i e identical pixel for pixel rendering when compared to the host image source This is the default recommended setting Warning Turning on the Disable Build to Lossless field will degrade the image presented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination If you do choose to turn on this field the PCoIP protocol rapidly builds the client image to a high quality image that may be perceptually lossless but is not a fully lossless state This may provide some bandwidth savings but is not recommended for use cases that require images and desktop content to be truly lossless If you have any questions about this field setting contact Teradici support Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier 252 ba a TERADICI PCoIP Zero Client and Host Administrator Guide 7 12 3 AWI Client Image Settings The Image page lets you make changes to the image quality of the PCoIP session You can displ
482. trator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 201 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When
483. ty is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 152 Bann T TERADICI PCoIP Zero Client and Host Administrator Guide Enable Session Disconnect Hotkey Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 5 When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By def
484. u are adding a new USB bridged entry Enter the vendor ID of the authorized unauthorized or bridged device The valid range is hexadecimal O FFFF This field is enabled when ID is selected or when you are adding a new USB bridged entry Enter the product ID of the authorized unauthorized or bridged device The valid range is hexadecimal O FFFF 7 26 2 AWI Host USB Permissions The USB page is accessed from the Permissions gt USB menu It allows you to authorize a white list of USB devices and to unauthorize a black list of USB devices based on ID or Class You can use wildcards or specify any to reduce the number of entries needed to define all devices USB plug events are blocked in the PCoIP zero client hardware for unauthorized USB devices The host PCoIP host card or the host virtual desktop cannot see or access the device for an additional layer of security The USB page is available on the host and client but the host USB permissions have a higher priority and update the client USB permissions It is strongly recommended you only set the USB permissions on the host when connecting to a PCoIP host card The following rules apply TER1206003 Issue 5 310 pa TERADICI PCoIP Zero Client and Host Administrator Guide e Ifthe host has permissions programmed authorized and or unauthorized the permissions are sent to the client If the client has any unauthorized devices they are added to the host s unauthorize
485. ualified domain name for the host or client The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the host or client s MAC address If used the domain name is appended for example pcoip host lt MAC gt domain local This field is read only on this page Note To use the FQDN feature the DNS server with DHCP option 81 must be available and properly configured Ethernet Mode Lets you configure the Ethernet mode of the host or client as follows e Auto e 100 Mbps Full Duplex e 10 Mbps Full Duplex When you choose 10 Mbps Full Duplex or 100 Mbps Full Duplex and then click Apply the following warning message appears Warning When Auto Negotiation is disabled on the PCoIP device it must also be disabled on the switch Additionally the PCoIP device and switch must be configured to use the same speed and duplex parameters Different parameters may result in a loss of network connectivity Are you sure you want to continue Click OK to change the parameter Note You should always set the Ethernet mode to Auto and only use 10 Mbps Full Duplex or 100 Mbps Full Duplex when the other network equipment e g a switch is also configured to operate at 10 Mbps full duplex or 100 Mbps full duplex An improperly set Ethernet mode may result in the network operating at half duplex which is not supported by the PCoIP protocol The session will be severely degraded and eventually dropped TER1206003 Issue 5 92
486. uality images at a higher frame rate while others need higher quality images at a lower frame rate In environments where the network bandwidth is constrained move the slider towards Reduced to allow higher frame rates Move the slider towards Perception Free to allow for higher image quality When network bandwidth is not constrained the PCoIP system maintains perception free quality regardless of the Minimum Image Quality parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Move the slider towards Reduced to reduce the network bandwidth peaks caused by screen content changes but produce lower quality images Move the slider towards Perception Free to produce higher quality images but also higher bandwidth peaks This parameter limits the initial quality on the first display frame ofa screen change Unchanged regions of the image are built toa lossless state regardless of this parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality The maximum frame rate helps you manage multiple PCoIP sessions over a single network link This setting determines the limit that your users can reach Set this field to 0 to set no frame limit If you seta value a single user is limited to that value This helps to control the user experience for all your users Note This setting does not work in PCoIP sessions with VMware View virtual desk
487. ul Links The following topics provide more information about connecting zero clients and host cards e PCoIP Endpoints Gives an overview of the PCoIP clients and hosts you can deploy in your network e Connection Prerequisites Explains the conditions that must be in place before connecting PCoIP clients and hosts s Common LAN Scenarios Provides a quick overview of how to connect PCoIP clients and hosts from within a LAN e Zero Client to Host Card e Zero Client to Host Card via View Connection Server e Zero Client to Virtual Desktop via View Connection Server e Common Remote Access Scenarios Provides a quick overview of how to connect PCoIP clients and hosts remotely e Remote Zero Client to Host Card e Remote Zero Client to Host Card via Hardware VPN e Remote Zero Client to Host Card via 3rd Party Broker e Remote Zero Client to Host Card via View Security Server e Remote Zero Client to Virtual Desktop via View Security Server TER1206003 Issue 5 30 pa TERADICI PCoIP Zero Client and Host Administrator Guide 4 1 4 1 1 4 1 2 Host Cards Configuring a Host Card PCoIP host cards are small add in cards that can be integrated into tower PCs rack mount PCs PC blades and server blades The card s TERA series processor performs advanced display compression algorithms to encode a user s full desktop environment This information is then communicated in real time over an IP network to the user s PCoIP zero clien
488. ulated Enable Manual Address Enable this field to set up a manual static address for the device Manual Address Enter the IP address for the device 7 21 3 OSD IPv6 Settings The settings on this page let you enable IPv6 for PCoIP devices connected to an IPv6 network Note IPv6 is not currently supported by VMware View You can access this page from the Options gt Configuration 5 IPv6 menu TER1206003 Issue 5 289 B anna T TERADICI Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 Label Discovery Session Language OSD Display Reset Enable IPv6 Link Local Address Gateway Enable DHCPvE Primary DNS Secondary DNS Domain Name FQDN Enable SLAAC Enable Manual Address Manual Address Change the IPv6 network settings for the device Cancel Figure 4 90 OSD IPv6 Page Note When you make a change to one of the settings on this page you must reboot your device for the change to take effect Table 4 86 OSD IPv6 Page Parameters Enable DHCPv6 DHCPv6 Addresses Primary DNS Secondary DNS TER1206003 Issue 5 Enable this field to set up Dynamic Host Configuration Protocol version 6 DHCPv 6 for your device When DHCPv6 is enabled and the device is rebooted the server automatically populates these fields with addresses for the device The device s primary DNS IP address If DHCPV6 is enab
489. ult i e set to O seconds New OSD Display options let you configure the native resolution of a display when the display cannot be detected and default EDID information is sent OSD Display Topology enhancements make the topology easier to configure In addition you no longer have to reboot the zero client after changing the Rotation setting for a display The OSD interface has a revised color scheme and logo placement 2 6 What s New in Firmware 3 5 0 The Teradici firmware 3 5 0 release provides the following features and enhancements Proximity card based SSO with Imprivata OneSign server support IEEE 802 1x network authentication IPv6 support DHCPv6 support Self help link added Lets you configure an end user link for access to self help information Limited USB 2 0 support for View 4 6 or later deployments bulk only for devices directly connected to root ports Enhanced imaging controls View Connection Server cache increased up to 25 entries Audio Line in Mode Enhanced logging modes Revamped User Interface Improved the layout of the pages and screens o Home and Statistics pages Added statistics consolidated information o Session page consolidated information pages for improved user experience o Attached Devices page expose the resolution new onscreen legend to explain statistics Certificate management at this time limited to 802 1x client certificate Monitor alignment support Disconnect
490. urity Settings elec cece ee cee cee cece cece ccecccecceecececceeress 264 7 15 3 OSD Help for Security Settings eee cee eee eee ee 264 7 16 Configuring Audio Permissions 0 aaa 265 7 16 1 MC Audio Permissions 2 0022 e cece ee cece ce cece cee cee cee cece cee eeeeeeee 265 7 16 2 AWI Terai Host Audio Permissions 00000 c occ cece ee ee cee eee eee ee 266 7 16 3 AWI Teraz Host Audio Permissions 000202 e eee cece ee cee cee cece eee ee 267 7 16 4 AWI Client Audio Permissions a 268 7 17 Configuring Power Settings ccc cece ce ee cee cece eee e cece 269 7 17 1 MC Power Permissions aaa 269 7 17 2 AWI Teraz Host Power Settings eee eee cee cee cece eens 270 7 17 3 AWI Teraz Client Power Permissions 00222 e cee ee cece ee ee cee cece eee ee 271 7174 AWI Terai Client Power Settings 00 ccc ee cece ce cee cee cee eee eee 273 TER1206003 Issue 5 6 TERADICI PCoIP Zero Client and Host Administrator Guide 7 17 5 OSD Teraz Power Settings ccc cece cee cee cece cee cece eeeeeees 274 7 17 6 OSD Tera Power Settings cee cee cece tec cece eee eeees 275 7 18 Configuring the Host Driver Function 002 cee cece eens 276 7 18 1 MC Host Driver Function 0 000 00002 e eee cee eee rnnr 276 7 18 2 AWI Host Host Driver Function 0
491. ust to be set manually when this property is false True False This allows for configuration of the Maximum Transmission Unit MTU packet size A smaller MTU may be required in situations bytes 600 1500 such as VPN tunneling because PColP packets cannot be fragmented This property should be set to a value smaller than the network path MTU for the end to end connection between the Host and Zero Client The device s SNMP support is enabled when this value is true When false the device will not respond to SNMP queries or generate traps True False Host and Zero Client devices can send SNMP traps to an SNMP Network Management System NMS This property configures the IP address or Fully Qualified Domain Name FQDN of the SNMP NMS When this property is true the Host or Zero Client sends SNMP cold P True s False start traps to the SNMP NMS after the device is powered on or reset True False Enable generation of SNMPv1 traps when true True False Enable generation of SNMPv2c traps when true When this property is true the device will use the fallback IP address netmask and gateway when DHCP lease acquisition fails after timeout seconds of trying The IP address to use when Static IP Fallback is enabled and DHCP lease acquisition fails True False 9 al a Tal pp The subnet mask to use when Static IP Fallback is enabled and DHCP lease acquisition fails Figure 4 3 MC Network Configuration
492. utomatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 208 TERADICI PCoIP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiate
493. ver TER1206003 Issue 5 66 FS TERADICI PCoIP Zero Client and Host Administrator Guide 6 4 6 4 1 6 4 2 e OSD View Connection Server Kiosk Explains how to use the OSD to configure a client to use Kiosk mode when connecting to a virtual desktop via a VMware View Connection Server View Connection Server Imprivata OneSign VMware View Imprivata OneSign mode allows you to configure clients to use Imprivata OneSign proximity card support when connecting to a virtual desktop via a VMware View Connection Server You need to provide the IP address or DNS name of the VMware View Connection Server and the bootstrap URL for the OneSign server For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Imprivata OneSign Explains how to use the MC to configure a profile that sets the View Connection Server Imprivata OneSign session connection type for client devices e AWI Client View Connection Server Imprivata OneSign Explains how to use the AWI to configure a client to use Imprivata OneSign mode when connecting to a virtual desktop via a VMware View Connection Server e OSD View Connection Server Imprivata OneSign Explains how to use the OSD to configure a client to use Imprivata OneSign mode when connecting to a virtual desktop via a VMware View Connection Server Common LAN Scenarios Connecting over a LAN LAN connections between PCoIP endpoints
494. vertically as indicated in the diagram TER1206003 Issue 5 295 aoa TERADICI PCoIP Zero Client and Host Administrator Guide Alignment Select how you want displays aligned when they are different sizes Note This setting affects which area of the screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes Primary Configure which video port on the zero client you want as the primary port Note
495. via View Security Server The figure below shows a PCoIP session between a View software client and host card over a WAN using a View Security Server and View Connection Server pair to authenticate and connect the endpoints Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 This scenario also assumes you have the VMware View Agent software installed on the host PC or workstation see Using PCoIP Host Cards with VMware View TER0911004 and a View software client installed on your client device see VMware View documentation Please refer to Connection Prerequisites for other conditions that must be met VMware View Enterprise Network K Soft Client PC olp Server Host Card Figure 3 12 View Soft Client to Host Card via View Security Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 On the View Connection Server e Install View Agent on the host workstation e Create a manual pool that is configured to support PCoIP hardware and then add the workstation to the pool e Define the pairing password and pairing timeout that will be used to pair the View Connection Server and View Security Server 2 On the View Security Server e Pair the View Security Server with the View Connect
496. vice are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network e AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera1 only A lighter encryption method implemented in firmware that may offer improved performance for Tera1 clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TER0904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following Host to Tera1 or Teraz clients AES 128 GCM or AES 256 GCM for the PCoIP session VMware View 4 5 and later to Terai client SALSA20 256 Round12 for the PCoIP session VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session En
497. view this page from the Diagnostics gt Session Statistics menu TER1206003 Issue 5 338 ning TERADICI PColP Zero Client and Host Administrator Guide Session Statistics View statistics for the current session Connection State 802 1X Authentication Status PCoIP Packets Sent Received Lost Bytes Sent Received Round Trip Latency Min Avg Max Transmit Bandwidth Min Avg Max Limit Receive Bandwidth Min Avg Max Pipeline Processing Rate Avg Max Limit Endpoint Image Settings In Use Initial Image Quality Min Max Image Quality Preference Build To Lossless Connected to host 192 168 65 103 Disabled 44769 68244 0 5638498 31681880 2 2 4ms 8 112 392 8000 kbps 0 200 5600 kbps 1 37 297 Mpps Client 40 90 50 Enabled Reset Statistics Maximum Rate Display Refresh Rate 1 60 fps 8 fps 2 60 fps 0 fps 3 N A N A 4 N A N A Output Process Rate Image Quality Lossy Lossless N A N A Figure 4 129 AWI Client Session Statistics Page Note The above figure shows session statistics for a client with two connected displays If your deployment uses four displays information for all four displays will appear in this section TER1206003 Issue 5 339 a TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 117 AWI Client Session Statistics Page Parameters Parameters Connection State 802 1X Authentication Status PCoIP Packets
498. w start algorithm allows a graceful session startup for low bandwidth scenarios e g WAN scenarios After initiating a PCoIP session users may temporarily notice low bandwidth video artifacts as the algorithm ramps up bandwidth use Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 7 10 Configuring the Language 7 10 1 MC Language Settings The settings on this page let you configure a profile with the language to use in the OSD user interface Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 5 243 rfs TERADICI Set Properties Setin Device Profile Famity O ALL Language PColP Zero Client and Host Administrator Guide Property Name Description This property configures the language of the OSD The drop down menu lists the supported languages This property configures the keyboard layout The drop down menu lists the supported keyboards When a deprecated Vv ALL Keyboard Layout keyboard layout is applied to devices running firmware 4 1 0 or greater the closest related active keyboard will be used Save Cancel Figure 4 57 MC Language Configuration Table 4 54 MC Language Configuration Parameters Pa
499. wing parameters display Vendor ID 0000 Product ID 0000 Add Cancel Figure 4 114 USB Bridged Parameters Table 4 103 USB Bridged Devices Parameters Vendor ID Enter the vendor ID of the bridged device The valid range is hexadecimal 0 FFFF Protocol ID Enter the product ID of the bridged device The valid range is hexadecimal 0 FFFF 7 27 Configuring the Certificate Store 7 27 1 MC Certificate Store Management The Certificate Store section is located at the bottom of the Manage Profiles page on the Management Console This section lets you configure a profile to retain the certificate settings that are configured on a device to disable the settings or to upload a new certificate file to the profile The maximum size for a certificate that you can upload to a profile from the MC is 8 176 bytes You can upload up to 16 certificates to a profile providing you do not exceed the maximum storage size of 98 112 bytes The available storage field indicates the remaining number of certificates and how much space is left in the certificate store Note If SCEP is enabled you can only upload a maximum of 14 additional certificates since two slots are reserved for SCEP server certificates TER1206003 Issue 5 317 ann TERADICI PCoIP Zero Client and Host Administrator Guide Certificate Store Supported Device Family ALL Supported certificate size for firmware 4 1 0 or greater 8176 bytes Support
500. workstation It is also used to configure the client and has a subset of the configuration parameters available in the MC and AWI For further details see About the OSD PCoIP Deployment Scenarios This section illustrates and describes the most common ways to deploy the hosts and clients in your PCoIP network Configuration steps are included for each scenario with links to topics in the GUI Reference where you can find detailed information The scenarios are the best place to start when configuring a new deployment GUI Reference This section is a detailed reference that describes each configuration parameter that appears in the MC AWI and OSD pages You can use this reference when configuring a device profile using the MC or when configuring a single device using the AWI or OSD The GUI Reference is organized by the categories listed in the MC s Manage Profiles page but also has special sections for AWI and OSD menus that do not corresponding pages in the MC How To Topics This section contains procedures for common configuration tasks TER1206003 Issue 5 20 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide e Technology Reference This section contains definitions for some of the terminology used in the help system TER1206003 Issue 5 21 TERADICI PCoIP Zero Client and Host Administrator Guide 2 What s New 2 1 What s New in Firmware 4 1 2 PCoIP 4 1 2 release is a minor firmware release for Teral a
501. y be insecure Default This property controls whether the user Para n is allowed to change the VCS Certification Check Lockout Mode nlocket certificate check mode through the OSD orthe web interface Setting this property to true causes the Zero Client to automatically connect with the connection server after start up bypassing the Connect dialog box Enable Auto Connect True False Figure 4 21 MC Session Connection Type PCoIP Connection Manager Table 4 29 MC Session Configuration Parameters PColP Connection Enter the IP address or the fully qualified domain name FQDN of the Manager Server PC OIP Connection Manager Address Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional Server Port By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Certification Check Select the level of verification performed on the certificate presented Mode by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate i
502. your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 5 114 Pafs TERADICI Parameters Session Lost Timeout Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout
503. ypes in a valid server address or whether it appears in a read only list for the user to select e Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to select a connection server from a read only list Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a PC OIP Connection Server IP address or FQDN to which a user is allowed to connect e f Last servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server from a read only list in the Server drop down menu When enabled enables the Self Help Link on user authentication screens For a description of this feature see Enabling the Self Help Link When enabled users are automatically connected to their desktop after user credentials are entered When enabled the username text box automatically populates with the last username entered 141 Bann T TERADICI PCoIP Zero Client and Host Administrator Guide Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue
504. zero client AWI 3 From the Info menu click Attached Devices 4 The touch screen details should appear in this page Write down the PID and the VID information TER1206003 Issue 5 372 a TERADICI PCoIP Zero Client and Host Administrator Guide Attached Devices View presently connected monitors and USB devices Displays Port Model Status Mode Resolution Serial VID PID Date 1 BenQ EW2420 Connected DVI 1920x1080 60 Hz V7B00284067 BNQ 7923 30 2011 2 Disconnected 3 BenQ EW2420 Connected DVI 1920x1080 60 Hz 93B02607026 BNQ 7923 10 2011 4 Disconnected USB Devices Device Parent Controller Model Status Device Class Sub Class Protocol Serial VID PID Internal External 1F00 Root3 OHCI USB Optical Mouse Locally Connected 00 00 00 046D COSA External 2001 Root1 OHCI USB Keyboard Locally Connected 00 00 00 0465 C External 2102 Root0 OHCI Elo TouchSystems Locally Connected 00 00 00 20E38185 04E7 0020 External 2700 IntelliTouch r USB Touchmonitor Interface 5 From the Permissions menu click USB to display the USB page 6 In the Bridged Devices area click Add New USB Configure the USB permissions table Authorized Devices Any Device Class Any Sub Class Any Protocol Remove Add new Unauthorized Devices Table is empty Add new Bridged Devices Table is empty Vendor ID 04E7 Product ID 0020 Add Cancel 7 Enter the Vendor ID and Product ID for the touch screen and then c

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