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Verifone VX520 User Manual PDF

1. Tax Amt 0 00 Key tax amount and press Enter Sale Force Refund CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Terminal Display Transaction Types Credit Debit EBT Gift Card Select xX x xx F1 Select the desired Tip amount or press Sale Tip Amt xx x xx F2 F4 to Print a tip line on the receipt Force XX X XX F3 Other Amount F4 Type Yes F1 Press F1 for cashback Debit CASHBACK No F2 Press F2 for no cashback Type 10 F1 Customer selects the desired Cashback Debit Select 20 F2 amount Cashback 40 F3 50 F4 Enter PIN Key PIN number and press Enter Debit Sale Debit Refund EBT Exp Date MMYY Key card expiration date in MMYY format Sale and press Enter Force Refund Note Manually entered transactions only itn ody Imprint Card Imprint card and press Enter Sale Press Enter Key a 3 Note Manually entered transactions only Auth Only Cust Ref Key customer reference number and Sale Issuance press Enter Force Activation Refund Redemption Auth Only Force Issuance Force Activation Force Redemption Deactivation Reactivation Block Activation Table Key the Table Number and press Enter Sale Rest Force Rest Refund Rest Choose Sale F1 Press F1 to select sale Force Manual Entry Tran Phon
2. Sale F2 Press W to scroll menu Settlement F3 Void F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev Fl Press F2 4 times Host Next F2 PAYM Slct F3 Exit F4 Check Prev F1 Press F3 to select CERTEGY B Host Next F2 Certegy B Slct F3 Exit F4 Certegy B Key the customer s driver s license number and press Enter Driver s License Certegy B Key the state code of the state that issued the driver s license and press Enter State Code Certegy B Key the customer s birth date and press Enter BirthDate MMDDYY Certegy B Key check router number and press Enter Swipe check or Enter router number Certegy B Key the check account number and press Enter Account number Certegy B Key the check number and press Enter Check Number Certegy B Key the amount of the transaction and press Enter Amount 0 00 Certegy B Terminal will display response Press Enter to return to the idle prompt OK XXXXXX Host Crosscheck DEEN Cin OOOO OO Sale F2 Press W to scroll menu Settlement F3 Void F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev Fl Press F2 5 times Host Next F2 PAYM Slct F3 Exit F4 Check Prev F1 Press F3 to select CROSSCHECK Host Next F2 CROSSCHECK Slct F3 Exit F4 CrossCheck Key the customer s driver s license number and
3. 1 N X ali i gt N 7 A 2 n N culi LO q UA x 1 e Lenza ni i p a peN 5 Tr 7 j a W gt ra y s lt i 3 y _ l o xv tL N o w vd a 9 re y gt z LO 7 ein NCAA mer rt C SLITTA FAS k tu Ene 57 _ Ce b D MiniUSB port not supported AA Dial Modem P p RS232 port Note there is a rear cover on the Vx520 that is used for cable management 6 Verix SEPT410 amp XEPT410 User Manual Installation CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Vx570 Vx570 Ports Power Located on side of terminal USB 10BaseT Ethernet Not supported Dial Modem March 2013 Verix SEPT410 amp XEPT410 User Manual 7 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Vx610 After unpacking a new device install the battery and connect the plug the terminal into a power source for 6 hours It is recommended to fully discharge the battery periodically and or perform a battery conditioning The terminal automatically enters sleep mode after 10 minutes of inactivity and then turns off after 15 additional minutes of inactivity when running on battery power Vx610 Ports Antenna Power right side plastic flap must be pulled back Dial Modem on bottom of terminal near the power port n RS232 left side plastic flap must be pulled back 8
4. Issue Add Value F2 Redemption F3 VY Balance Inquiry F4 Press F2 to select issue add value Number of Cards 1 Press Enter to select one card or key in amount of cards and press Enter Card Entry or Account Number Swipe or manually key the card and press Enter Amount 0 00 Key in amount and press Enter Processing No action APPROVED Single Issuance Terminal returns to main menu Multi Issuance Terminal will repeat from Swipe or Enter Activation Follow the following procedure to perform a single or multi activation Display tion i gt vseseoc csA NsNS N Sale F2 Press the Gift Card hot key the 3 purple key from the left Settlement F3 y Void F4 Issue Add Value F2 Redemption F3 VY Balance Inquiry F4 Reports Fl Force Issuance F2 Force Redempt F3 Y Activation F4 Number of Cards 1 Card Entry or Account Number Press W Press F4 to select activation Press Enter to select one card or key in amount of cards and press Enter Swipe or manually key the card and press Enter Amount 0 00 Key in amount and press Enter Processing No action APPROVED Single Activation Terminal returns to main menu Multi Activation Terminal will repeat from Swipe or Enter March 2013 Verix SEPT410 amp XEPT410 User Manual 7 9 CONFIDENTIAL Chase Payment
5. EBT Gift Card Type Yes F1 Press F1 to confirm amount Debit Refund CORRECTION No F2 Press F2 to cancel XXX Customer Number Key customer number and press Enter Sale Note Commercial or purchase cards only Tax Amt Key tax amount and press Enter Sale 0 00 Note Commercial or purchase cards only CARD TYPE If prompted enter the shipping destination Force ZIP code and press Enter Refund Destination Zip Note Commercial or purchase cards only CARD TYPE Yes Press F1 if transaction is tax exempt or F2 Force No if transaction is not tax exempt Refund Tax Exempt Note Commercial or purchase cards only Payment Cash Fi Press FI to select cash Issuance Type Credt F2 Press F2 to select credit Activation Block Act Debit F3 Press F3 to select debit Beles SHANE Comp F4 Press F4 to select complimentary Force Redemption Payment Cash F1 Press F1 to pay the amount due with cash Partial Pre Paid Credit Type Credit DebitF2 Press F2 to pay with credit or debit Gift F3 Press F3 to pay with a gift card Amt Due X XX Press Enter to confirm amount due Partial Pre Paid Credit Redemption Enter to Confirm Cash Yes F1 Press F1 to cash out gift card Redemption Out No F2 Press F2 to leave remaining amount on card Check Key password and press Enter Check Password March 2013 Verix SEPT410 amp
6. Auth Only DEEN Se _ Otion 1 YWY VVOE P gt Sale F2 Settlement F3 NY Void F4 Press W 2 times EBT Bal Ing Fl Auth Only F2 Phone Order F3 Press F2 to select auth only If EBT is not enabled press F1 for auth only Card Entry or Account Number si Other Setup F4 Amount 0 00 Key in amount and press Enter Total X XX Swipe or manually key the card and press Enter Sale Yes Fl Total No F2 X XX Customer or Merchant confirms the amount Press F1 for yes F2 for no Note cannot be disabled Q S Card Entry Account Tap swipe or manually key the card and press Enter Vx520 CTLS only Credit F1 Select the card type for the transaction if multiple card types are enabled Choose Debit F2 Card EBT F3 Processing No action APPROVED XXXXXX No action Terminal returns to main menu Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Force A force sale is used when the authorization of a sale is obtained over the phone or complete an auth only and is not supported for Debit transactions Force Display ee O Sale F2 Press W Settlement F3 Void F4 Refund Fl Press F2 to select force Force F2 Reprint F3 vy Check F4 Amount Q 00 Key in
7. CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Connecting the Cat5 Cable for Ethernet Processing To connect terminals with a Cat5 Cable li BaseT 1 Connect one end of the Cat 5 Cable to the Ethernet port on the terminal ah 2 Connect the other end of the Cat 5 Cable to the Ethernet wall jack or router Note The Vx520 is labeled ETH ee o Connecting the Power Pack the terminal in direct sunlight may damage the terminal as can other outdoor factors Do Warning Do not plug into an outdoor outlet or operate the terminal outdoors Operating Installing a Paper Roll not unplug the terminal while processing a transaction Doing so may cause transaction errors within the terminal or at the host Plug the AC power cord into an indoor AC outlet If not already attached plug the AC power cord into the AC adapter Attach the small plug on the AC adapter cord to the power port on the rear of the terminal Note The Vx820 comes with a 1 piece power pack To install a roll of paper l Vx510 DC Open the printer cover by pressing down on the release on the right side of the terminal Vx520 Open the printer cover by pulling the release on the top of the cover Hold the roll of paper with the leading end coming from the bottom of the roll and pointing toward the front of the terminal then place into the paper roll cradle Close the printer cover making sure the leading edge of the paper rem
8. F4 Open Tab F2 Press F2 to select open tab Close Tab F3 y Tab Report F4 Press Enter to accept default amount or key in amount and press Enter Swipe or manually key the card and press Enter cct APPROVED XXXXXX Press Enter to return to tab menu 7 6 Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Close Tab BYES EEN Action sale F2 Press W Settlement F3 Void F4 Refund F1 Press F3 to select tab Force F2 Tab F3 Reprint F4 Open Tab F2 Press F3 to select close tab Close Tab F3 yy Tab Report F4 ali Press F1 to retrieve by invoice number aa Press F2 to retrieve by account number Inv XXX YesF1 Press F1 to select displayed transaction Card Type No F2 Press F2 to go back to the tab menu Open Tab Next F3 Card number Press F3 to scroll to the next transaction X XX Close Tab Yes FI Press F1 to close using same card No F2 Press F2 to close using a new card Cnfrm Same Card Amount XX XX Press Enter to accept default amount or key in amount and press Enter New Amt XX XX APPROVED XXXXXX No action Terminal returns to tab menu Force Open Tab Display Action Sale F2 Press W Settlement F3 Void F4 F1 Press F3 to select tab Force F2 Tab F3 Reprint F4 Open Tab F2 Press IV Close Tab F3 y Tab Report F4 Force Open Tab FI Press
9. Verix SEPT410 amp XEPT410 User Manual Installation CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Turning the Vx610 On and Off Off Hold down Cancel for approximately 5 seconds The Vx610 can only be turned off when it is running on battery When plugged in to a power source it can not be turned off On Hold down Enter for approximately 5 seconds Wait approximately 1 minute for communications to re establish Vx610 Wireless Icons Wireless icons located on the SoftPay idle screen alert the user of the terminal status The icons do not appear until a transaction has been attempted with the exception of the battery status and power on ICONS Communication Methods The Comm Server application is being utilized by the terminal for communication O Landline or dial up is being used Antenna Connection E Displays when the wireless modem is connected to the network D Displays when the wireless modem is not connected to the network Signal Strength E Displays when the signal strength is between 1 and 25 Displays when the signal strength is between 26 and 50 Note At least 35 is recommended to prevent processing comm errors Displays when the signal strength is between 51 and 75 OT Displays when the signal strength is between 76 and 100 Power On Displays to indicate that the Vx610 is plugged in Battery Status Empty battery Batter at 25 capacity E Batter at 50 capaci
10. error occurs only download when attempting to download 9 6 Verix SEPT410 amp XEPT410 User Manual Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Ethernet Error HTTP 40x most likely 404 506 Call Helpdesk 507 Call Helpdesk 509 Call Helpdesk 510 Call Helpdesk 511 Call Helpdesk 512 Call Helpdesk 513 Call Helpdesk April 2013 Explanation No internet connection or internet connectivity problems Indicates that NetConnect is up but is unable to establish or maintain connection to the host The PNS number Merchant ID is not a known NetConnect MID Indicates that NetConnect is up but is unable to establish or maintain connection to the host NetConnect is unable to determine the value of the MIME header This error is most likely experienced during certification Could be due to a blank username or password Action Verify if one terminal or several terminals are receiving the error Retry transaction Paste URL https netconnect paymentech net NetConnect c ontroller into web browser If you see Get Not Supported by the NetConnect Gateway if the NetConnect application is running If the merchant has a browser on the same PC as the point of sale ask them to go to www google com lf they cannot reach Google the problem is with their internet connection The merchant should be referred to their service provider If they have dial backup they should swit
11. no track on the card or the Manually enter the card number or request another form of track is unreadable payment Trans Canceled The transaction was canceled by No action needed pressing the cancel key on the terminal or PINpad Trans Not Allwed The function attempted is not allowed e Update or rebuild download file to allow that feature based on the merchant profile e If RFID verify parameter RFIDFL1 is set to 1 On e If function is not available it can not be utilized Transaction Failed The transaction failed e Retry transaction e f error persists request another form of payment Trans rejected The transaction was rejected by the No action needed host Trans Not Supported The host supports the transaction but e Update download file to support transaction type has not been enabled at the terminal e Perform a partial download Void Not Allowed The user tried to void an already voided Transaction is already voided no action needed transaction Zip Match Only Only the zip code keyed matched The Either accept the transaction with failed AVS or cancel the address keyed does not match current transaction Retry the transaction and key the correct Address Zip Mismatch The zip code keyed does not match Either accept the transaction with failed AVS or cancel the current transaction Retry the transaction and key the correct Zip Code COMM Server Error Messages Comm Server errors will display on the terminal as TCP Send Error X
12. number and press Enter Driver s License TeleCheck B Key the state code of the state that issued the driver s license and press Enter State Code TeleCheck B Key the check number and press Enter Check Number TeleCheck B Key the amount of the transaction and press Enter Amount 0 00 TeleCheck B Terminal will display response Press Enter to return to the idle prompt Approved XxXxX Host Certegy A DEEN Stine sale F2 Press W to scroll menu Settlement F3 Void F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev Fl Press F2 3 times Host Next F2 PAYM Slct F3 Exit F4 Check Prev F1 Press F3 to select CERTEGY A Host Next F2 Certegy A Slct F3 Exit F4 Check Key check routing number and press Enter Swipe check or Enter router number Certegy A Key the check account number and press Enter Account number Certegy A Key the check number and press Enter Check Number Certegy A Key the amount of the transaction and press Enter Amount 0 00 Certegy A Terminal will display response Press Enter to return to the idle prompt OK XXXXXXxX March 2013 Verix SEPT410 amp XEPT410 User Manual 7 15 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Host Certegy B Display tion OOOO O
13. up but is e Use the NetConnect Tool to verify the MID TID unable to establish or maintain a socket username and password setup with the equivalent connection to the host parameters in the download file If incorrect update and perform a partial download Verify that the username and password are between 8 32 characters including a number Special characters _ and are permitted Verify that the NetConnect URL s in the download file are correct If incorrect update and perform a partial download Verify that NetConnect is up by going to this URL https netconnect1 paymentech net NetConnect controlle r from your browser If Get Not Supported by the NetConnect Gateway displays on your browser then the NetConnect application is running If the merchant is using a NetGear router model RP614v2 this is not supported using Static IP If static is being used ask the merchant to reconfigure the router to use DHCP and change the download file to DHCP and perform a partial download If the error persists use the appropriate procedures to escalate a NetConnect issue Host Conn Err This indicates that NetConnect is up but is If the merchant is using a NetGear router model 2708 or 2709 unable to establish or maintain a socket RP614v2 this is not supported using Static IP If connection to the host static is being used ask the merchant to reconfigure the router to use DHCP and change the download file to DHCP and perform a partial
14. ABLE TO PROCESS AVS NOT SUPPORTED AVS NOT SUPPORTED ADDR OK P CODE OK ADDR ERR P CODE OK No text will print on receipt beside AVS lt Letter gt misc letter will print if not listed on this chart above if sent in the response from the issuer gt gt lt lt 7 7 Z Z O O 5 5 9 11
15. Change auth settlement numbers in terminal e Verify PABX is present if needed e Verify download phone number April 2013 Verix SEPT410 amp XEPT410 User Manual 9 5 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Explanation Action No Host Response The terminal did not receive expected data e Retry transaction ENQ from the host e Verify phone cord is connected and has a dial tone e Change auth settlement numbers in terminal e Verify PABX is present if needed e Verify download phone number No Line Download has failed because the terminal e Verify phone cord is connected and has a dial tone does not recognize a working phone line e Verify PABX is present if needed e Verify download phone number Phone Num Flds The Primary and Secondary Authorization e Update download file with correct auth settlement Empty and settlement phone number fields are numbers blank e Performa partial download Pls Dnid Comm The terminal is attempting to process via the Add the VMAC Comm Server application to the Server Ethernet port but does not have the COMM download file and perform a partial download to GID 1 Server application programmed If processing via dial verify dial settings in dl file WRITE COMM FAIL The terminal is attempting to dial at a baud If the terminal uses a 14 4 baud modem verify that the rate that the terminal hardware is not baud rate is set correctly Reference chapter 5 Retry capable of using This
16. F1 to select force open tab Delete Tab F2 Amount XX XX Key in amount and press Enter Swipe or manually key the card and press Enter cct Key approval code and press Enter No action Terminal returns to tab menu March 2013 Verix SEPT410 amp XEPT410 User Manual 7 7 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Delete Tab BYES EN Action Sale F2 Press W Settlement F3 void F4 Refund F1 Press F3 to select tab Force F2 Tab F3 Reprint F4 Open Tab F2 Press IV Close Tab F3 Tab Report F4 Press F2 to select delete tab Delete Tab F2 Press F1 to retrieve by invoice number Acct F2 Press F2 to retrieve by account number Inv XXX YeSsF1 Press F1 to select displayed transaction card Type No F2 Press F2 to go back to the tab menu Open Tab Next F3 Card number X XX Tab deleted No action Terminal returns to tab menu Press F3 to scroll to the next transaction 7 8 Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Gift Card Gift cards are pre paid magnetic stripe cards that the cardholder may use for the purchase of goods or services at a point of sale Issuance Follow the following procedures to perform an issuance Display tion OO sale F2 Settlement F3 N Void F4 Press the Gift Card hot key the 3 purple key from the left
17. Npad port on the rear of the terminal 3 Connect the Multi port cable to the bottom of the Everest 4 Connect the Everest Omni 7000 Mx830 power pack to the power port on the Multi port cable 5 Connect the VeriFone Terminal to the terminal power source Everest Plus Firmware Verification Press Enter and 7 at the same time At the PSWD prompt key in 166831 and press Enter The firmware will display at the bottom right of the screen Press clear 2 times to return to idle n Omni 1000 i Power Supply Power Port 1 Pont Port3 Portd off amp amp amp Multi Port Cable Data Cable We OmniVx Device PINPad port 4 Verix SEPT410 amp XEPT410 User Manual Cable Part Numbers Data Cable 05654 00 Power Supply PWR 04250 01 Multi Port Cable Mx830 Omni 7000 amp Everest Plus w firmware EV030 3 4 5 US CBL14835 03 CBL 14835 04 Everest Plus w firmware EV0302US CBL 14837 06 Installation CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Vx510 Dual Comm Vx510 Dual Comm Ports The Vx510 diagram below is shown from underneath with the paper roll cradle at the top 10 BaseT Ethernet Dial Modem March 2013 Verix SEPT410 amp XEPT410 User Manual 5 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Vx520 CTLS Vx520 Ports 10 100BaseT Ethernet IP port USB port not supported N N Power 5 y d
18. Paper Rolls Plus Installation General Information Where to Put the Terminal Select a location for the terminal near a power outlet and a telephone jack that is convenient for the operator and offers adequate ventilation and protection Certain conditions may damage the terminal or cause it to operate poorly In general avoid areas with e Excessive heat or dust e Oil or moisture e Electrical noise caused by air conditioners motors fans neon signs or power tools e Direct sunlight e Artificial light that could reflect glare off the display panel Unpacking Carefully inspect the shipping carton and its contents for shipping damage If the terminal is damaged file a Claim immediately with the shipping company and notify Chase Paymentech Do not use a damaged terminal Remove all the items from the carton It should contain e A terminal e A telephone line cord e A power pack with a 6 foot cord e Paper roll Remove any protective plastic wrapping or protective plastic strips from the terminal Save the carton and packing material for repackaging or moving the terminal in the future Connecting the Telephone Line To connect terminals to a telephone line 1 Connect one end of the standard telephone line cord to the high speed dial A modem port on the terminal 2 Connect the other end of the telephone line cord to the telephone wall jack HOS Telco RJ11 i March 2013 Verix SEPT410 amp XEPT410 User Manual 1
19. Press F1 to select EBT Bal Inq Auth Only F2 Phone Order F3 Other Setup F4 Card Entry or Swipe or manually key the card and press Enter Account Number EBT Bal Inq Cash F1 Press F1 to select cash Food F2 Press F2 to select food Trans Type Enter PIN Key the PIN number on the PINpad and press Enter Processing No action APPROVED No action Terminal returns to main menu March 2013 Verix SEPT410 amp XEPT410 User Manual 7 5 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Tip Adjust Use the following procedure to perform a tip adjustment to a credit card transaction BYE EEN Action Sale F2 Press the TIP hot key 2 purple key from the left Settlement F3 Void F4 Retrieve By Clrk Srvr F1 Press F1 to retrieve by clerk server ID Amt F2 Press F2 to retrieve by amount Press F3 to retrieve by account number Press F4 to retrieve by invoice number Acct Inv XXX Press F1 to adjust displayed transaction oe Type Press F2 to scroll to the previous transaction Adj Tran Type Press F3 to scroll to the next transaction aii ia Press Eeo eee to search by invoice number Moo cares Tip Approved XXXXXX badi si ii action Terminal returns to tio adjust menu Tab Processing Restaurant Only Open Tab Display Action Sale a Press W Settlement F3 Void F4 Refund FI Press F3 to select tab Force F2 Tab F3 Reprint
20. ROCESS PROCESS ADDR OK P CODE OK CODE ERR ADDR ERR P CODE OK No text will print on receipt beside AVS lt Letter gt misc letter will print if not listed on this chart above if sent in the response from the issuer Ea E Ea April 2013 Text on Receipt DISC Code Text on Receipt CODE ERR CODE OK SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED SUPPORTED CODE ERR CODE ERR SUPPORTED SUPPORTED PROCESS SUPPORTED SUPPORTED SUPPORTED SUPPORTED CODE OK PROCESS PROCESS CODE OK PROCESS CODE OK CODE OK ADDR OK P ADDR OK P CODE OK CODE ERR ADDR ERR P ADDR ERR P CODE OK CODE OK No text will print on No text will print receipt beside AVS A C G M N S T U W X Y Z Blank on receipt beside AVS lt Letter gt misc letter will print if not listed on this chart above if sent in the response from the issuer lt Letter gt misc letter will print if not listed on this chart above if sent in the response from the issuer lt Letter gt Verix SEPT410 amp XEPT410 User Manual AMEX JCB Code E CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Text on Receipt ADDR OK P CODE ERR SUPPORTED AVS NOT SUPPORTED AVS NOT SUPPORTED SUPPORTED AVS NOT SUPPORTED AVS NOT SUPPORTED ADDR ERR P CODE ERR AVS NOT SUPPORTED UNABLE TO PROCESS AVS NOT SUPPORTED AVS NOT SUPPORTED UN
21. XEPT410 User Manual 7 21 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error Messages ee Processing a Error Explanation Action Ta err terminal is not able to Se the to feet iii ee ee transaction totals Address Unavail AVS could not be validated Either accept the transaction with failed an or cancel the current transaction Retry the transaction and key the correct Address AddZip Mismatch Neither the address nor zip code keyed Either accept the transaction with failed AVS or cancel the matched the address and zip code current transaction Retry the transaction and key the correct Address and Zip Code Adjust Not Allwd The terminal is not set up to allow Adjustments are not allowed check terminal download file adjustments settings Amt Too Large The HALO for the sale or refund e Enter a valid amount under the limits set by HALOS exceeds the limits set Also a host HALOC or HALOR in the download file generated error Amount Too Large 420 e If the error is generated immediately after connecting to or 421 will appear if the Max Debit the host the Max Debit Return is enabled on Tandem Return is enabled on Tandem AVS Error AVS could not be validated Either accept the transaction with failed AVS or cancel the current transaction Retry the transaction and key the correct AVS information Bad Account The credit or gift card number does not e Retry the transaction have a valid check digi
22. XXX TCP Receive Error XXXX and TCP Error XXXX The number of the error displays after the text Use the number to determine the error from the table listed below Error Explanation Action 1001 The request from SoftPay to Comm Server e Retry the transaction VCS_ERR_MISSING has missing data e f error persists perform a full download _DATA 1002 The request sent by SoftPay does not have the e Retry the transaction VCS_ERR_NO_ SES Session Handle specified e f error persists perform a full download SHAND 1004 The Comm Server has run out of memory and e Retry the transaction VCS_ERR_NO_MEM is unable to process e f error persists perform a full download ORY 1005 The session handle that SoftPay has sent to Retry the transaction VCS_ERR_INVALID the Comm Server is not valid _SESS 1007 SoftPay has made a connection request and e Retry the transaction VCS_ERR_NO_CON not specified the port e Verify the port settings N_PORT e If error persists perform a full download 1008 SoftPay has made a connection request and e Retry the transaction VCS_ERR_NO CON not specified the connection URL or IP e Verify the URL IP settings N_URL Address e If error persists perform a full download 9 4 Verix SEPT410 amp XEPT410 User Manual Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Explanation Action 1009 Comm Server is unable to connect to the host e Retry the trans
23. action VCS_ERR_CONN _F due to Network failure Host is not running e f error persists verify file and perform a full AILED Host IP Address or URL information is download incorrect the port number is incorrect firewall is blocking network traffic the host is unable to connect via SSL to the comm server user password mid and tid could be wrong 1010 SoftPay has not specified the buffer size on the e Retry the transaction VCS_ERR_NO_SEN send packet e f error persists perform a full download DBUF_SIZE 1011 SoftPay has sent a data that is larger than the e Retry the transaction VCS _ERR_LARGE_ maximum data buffer size that SoftPay can e If error persists perform a full download SEND handle 1012 Comm Server is unable to send data to the e Retry the transaction VCS_ERR_DATA_S host SoftPay will receive this error when there e If error persists verify file and perform a full END is a network failure or the host is down download 1013 SoftPay has sent a data receive request to the e Retry the transaction VCS _ERR NO REC Comm Server but has not sent the size of the e f error persists perform a full download VBUF_SIZE data buffer 1014 SoftPay will receive this error when the data e Retry the transaction VCS_ERR_LARGE_ received from the host is larger than the data e If error persists perform a full download RECV buffer allocated for the session 1015 Comm Server is unable to read data f
24. ains on the outside and that the lid has snapped down securely Note Pressing the 3 key from SoftPay will feed the paper Verix SEPT410 amp XEPT410 User Manual Installation CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Connecting a PINpad in the PINpad If the terminal is already connected to the power source the terminal will Warning Ensure that the terminal is disconnected from the power source before plugging 1000SE SC5000 and Vx810 Vx805 Vx820 PINpad 1 not recognize the PINpad when plugged in and will erase the encryption If necessary insert the small modular plug on one end of the PIN pad cable into the modular jack on the PIN pad see illustration below for E Vx810 Vx805 Vx820 Insert the larger connector on the other end of the ULSS PIN pad cable into the PINpad port on the rear of the Vx510 terminal or the RS232 Port on the Vx520 terminal Connect the terminal to the power source as a last step PIN PAD CONNECTOR Note The Vx810 Vx820 cable has a unique connector style and will require a small precision type phillips screwdriver to attach ON 4 3 y T LI da a y SS Qe vin 4 March 2013 Verix SEPT410 amp XEPT410 User Manual 3 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Everest Plus Omni 7000 and Mx830 PINpad 1 Connect the Data Cable to Port 2 on the Multi port cable 2 Connect the other end of the Data Cable to the PI
25. amount and press Enter Total X XX Swipe or manually key the card and press Enter Card Entry or Account Number Sale Yes F1 Customer or Merchant confirms the amount Press F1 for yes F2 for no Total No F2 X XX Note cannot be disabled Q D Card Entry Account Tap swipe or manually key the card and press Enter Vx520 CTLS only Credit F1 Select the card type for the transaction if multiple card types are enabled Choose Debit F2 Card EBT F3 Appr Code Key in approval code and press Enter APPROVED XXXXXX No action Terminal returns to main menu March 2013 Verix SEPT410 amp XEPT410 User Manual CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Refund Follow the following procedures to perform a refund transaction Refund Display tion OOOO O Sale F2 Press W Settlement F3 Vv void F4 Refund F1 Press F1 to select refund Force F2 Reprint F3 y Check F4 Amount 0 00 Key in amount and press Enter Total X XX Swipe or manually key the card and press Enter Card Entry or Account Number Sale Yes F1 Customer or Merchant confirms the amount Press F1 for yes F2 for no Total No F2 ua Note cannot be disabled sale Yes F1 Customer confirms the amount Press F1 for yes F2 for no Total NO F2 X XX Q Tap sw
26. ate procedures to escalate a NetConnect issue Retry the transaction waiting at least 90 seconds for an authorization or 5 minutes for an upload If the error persists use the appropriate procedures to escalate a NetConnect issue Retry the transaction waiting at least 90 seconds for an authorization or 5 minutes for an upload If the error persists use the appropriate procedures to escalate a NetConnect issue Verify the transaction is present on Tandem If so there is potential problem with the communication between Tandem and NetConnect Retry the transaction if it is duplicated void one of the transactions Retry the transaction waiting at least 90 seconds for an authorization or 5 minutes for an upload Verify if this error is received with one card type or all card types There could be a potential authorization network problem If the error persists use the appropriate procedures to escalate a NetConnect issue Verify that the entire batch was received on Tandem Retry the settlement deposit waiting at least 5 minutes If the batch is duplicated follow procedures to release from suspense If the error persists use the appropriate procedures to escalate a NetConnect issue Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error Explanation Action 519 Call Helpdesk The merchant number and or TID passed in e Use the NetConnect Tool to verify the MID TID the MIME heade
27. aymentech Solutions LLC CONFIDENTIAL Add Tip Add Tip is used when the customer paid the purchase with a gift card and indicated a tip in addition to the purchase Add tip transaction must be linked to the original redemption transaction and the tip amount will be deducted from the save gift card s account Follow the following procedure to perform an Add Tip transaction Display Action Sale F2 Press the Gift Card hot key the 3 purple key from the left Settlement F3 Void F4 Issue Add value F2 Press W Redemption F3 Balance Inquiry F4 Add T1p F1 Press F1 to select add tip Reports F2 Force Issuance F3 Force Redempt F4 Invoice number Key the invoice number and press Enter Inv XXX Yes F1 Press F1 to select displayed transaction GIFTCARD No F2 Press F2 to go back to the menu Redemption Card number X XX Amount 0 00 Key in amount and press Enter APPROVED No action Terminal returns to main menu Balance Inquiry Follow the following procedure to check the balance on a gift card gt Display tion OOU Sale Press the Gift Card hot key the 3 purple key from the left Settlement i y Void F4 Issue Add Value F2 Press F4 to select balance inquiry Redemption F3 Y Balance Inquiry F4 Card Entry or Key or swipe card Account Number Processing No action APPROVED No action Te
28. ch to it in the meantime If the error persists use the appropriate procedures to escalate a NetConnect issue Retry the transaction waiting at least 90 seconds for an authorization or 5 minutes for an upload If the error persists use the appropriate procedures to escalate a NetConnect issue Use the NetConnect Tool to verify the MID TID username and password setup with the equivalent parameters in the download file If incorrect update and perform a partial download Verify that the username and password are between 8 32 characters including a number Special characters _ and are permitted Verify that the NetConnect URL s in the download file are correct If incorrect update and perform a partial download Verify that NetConnect is up by going to this URL https netconnect1 paymentech net NetConnect controlle r from your browser If Get Not Supported by the NetConnect Gateway displays on your browser then the NetConnect application is running If the error persists use the appropriate procedures to escalate a NetConnect issue Retry the transaction waiting at least 90 seconds for an authorization or 5 minutes for an upload If the error persists use the appropriate procedures to escalate a NetConnect issue e Verify the NetConnect Username and Password e Confirm MID TID NetConnect User ID NetConnect Password are correct in terminal download file If the error persists use the appropriate procedures t
29. download April 2013 Verix SEPT410 amp XEPT410 User Manual 99 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Host Conn Err 2901 Host Conn Err 3729 TCP Receive Error 0 Explanation No IP was assigned to the terminal when the merchant profile is setup for DHCP The Date and Time in the terminal is incorrect This indicates that NetConnect is up but is unable to establish or maintain a socket connection to the host Action Ask merchant to verify that the router connected to the terminal is configured for DHCP Verify the download file has DHCP enabled and perform a partial if necessary Recycle the power to the router and then the terminal to attempt to get an IP address from the router Correct the date and time in the terminal chapter 6 If the error persists use the appropriate procedures to escalate a NetConnect issue If the merchant is using a NetGear router model RP614v2 this is not supported using Static IP If static is being used ask the merchant to reconfigure the router to use DHCP and change the download file to DHCP and perform a partial download Verix SEPT410 amp XEPT410 User Manual Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Address Verification Service AVS Response Codes Use the following table to verify the AVS response on receipts MC Diners VISA Code Text on Receipt Code CODE ERR CODE ERR PROCESS CODE OK P
30. e F2 Press F2 to select phone Web F3 Press F3 to select web V Code Key V Code and press Enter Sale Note Manually entered transactions only Auth Only Web Sale Yes F1 Press F1 for an encrypted web sale Sale Encrypted No F2 Press F2 for a non encrypted web sale Force Code No F1 Press F1 if the V Code is not present Sale present Xread F2 Press F2 if the V Code is illegible Auth Only Note Manually entered transactions only Address Key street address number and press Sale Enter Auth Only Note Manually entered transactions only Zip Code Key zip code and press Enter Sale Note Manually entered transactions only Auth Only AVS Code X Yes F1 Press F1 to accept the transaction Sale Accept Tran No F2 Press F2 to cancel the transaction Auth Only Note Manually entered transactions only Last 4 digits Key the last four digits of card number and Sale Issuance March 2013 Verix SEPT410 amp XEPT410 User Manual CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Terminal Display Transaction Types Credit Debit EBT Gift Card press Enter Force Activation Auth Only Balance Inquiry Void Force Issuance Note Swiped transactions only Force AGGUZICA Force Redemption Force Redemption Reactivation Block Activation Tran Ref Key transaction reference number and Issuance Redemption Force Iss
31. e Server to the download file and set the correct Softpay Comm Server application programmed parameters to Frame NetConnect e Perform a full download Eor Num Flds The Primary and phone e A the terminal record on VeriCentre and perform a Eor fields are blank AE download Printer error The terminal is not able to print the e Verify paper is loaded correctly chapter 2 receipt e If the green paper light is blinking and there is paper loaded correctly the printer module may be bad Read Card Err The card swipe was not read due to the Retry transaction by swiping card or manually key card way the card was pulled through the number reader e Perform acard reader test chapter 6 Reading error The card reading device detected an e Retry transaction by swiping card or manually key card error number e Perform a card reader test chapter 6 Record Not Found The message appears when attempting Rekey the correct information to retrieve a transaction by invoice account number amount or clerk server and the record is not in the batch Reprint info load fail The terminal is not able to get the reprint Escalate to TPS information from the file Reprint info save fail The terminal is not able to save the Escalate to TPS reprint information on the file Retry AVS AVS could not be validated This error e Accept or cancel the transaction with the failed AVS occurs only when AVS Override is e If canceled retry and key co
32. e battery pack into the available slot on the back of the terminal 2 Snap into place To detach the battery pack 1 Push in on the grooved side of the battery pack 2 Lift up battery until removed 10 Verix SEPT410 amp XEPT410 User Manual Installation CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Transactions Shading indicates prompts or menus that display based on how the terminal is setup Sale Sale Display O mt OOOO O Sale F2 Press F2 to select sale Settlement F3 Void F4 Amount 0 00 Key in amount and press Enter Total X XX Swipe or manually key the card and press Enter Card Entry or Account Number Sale Yes F1 Customer or Merchant confirms the amount Press F1 for yes F2 for no Total No F2 Note cannot be disabled Tap swipe or manually key the card and press Enter gt Vx520 CTLS only Card Entry Account Credit F1 Select the card type for the transaction if multiple card types are enabled Choose Debit F2 Card EBT F3 Transmitting No action APPROVED XXXXXX No action March 2013 gt Verix SEPT410 amp XEPT410 User Manual o 71 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Auth Only An Auth Only provides an approval but does not charge the cardholder until the transaction has been added to the batch through a Force
33. ech Solutions LLC CONFIDENTIAL Block Activation Follow the following procedure to perform a block activation Display SO OOOO Sale F2 Settlement F3 NY Void F4 Press the Gift Card hot key the 3 purple key from the left Issue Add Value F2 Redemption F3 Ys Balance Inquiry F4 Press W 2 times Block Activate Fl Force Activate F2 Deactivation F3 NY Reactivation F4 Press F1 to select block activate Number of Cards 1 Key the number of cards to activate and press Enter Card Entry or Account Number Swipe or manually key the card and press Enter Amount 0 00 Key in amount and press Enter Processing No action APPROVED No action Terminal returns to main menu Redemption Follow the following procedure to perform a redemption Display tion OO OO Sale F2 Settlement F3 NY Void F4 Swipe the Gift card or press the Gift Card hot key the 3 purple key from the left Issue Add Value F2 Redemption F3 Ys Balance Inquiry F4 Press F3 to select Redemption Amount 0 00 Key in amount and press Enter Card Entry or Account Number Swipe or manually key the card and press Enter Processing No action APPROVED No action Terminal returns to main menu 7 10 Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase P
34. edure to perform a Deactivation Display tion Sale Settlement N Void F2 F3 F4 Press the Gift Card hot key the 3 purple key from the left Issue Add value Redemption Ys Balance Inquiry F2 F3 F4 Press W 2 times 3 times for restaurant Block Activate Force Activate Deactivation NY Reactivation FI F2 F3 F4 Press F3 to select deactivation F4 for restaurant Card Entry or Account Number Key or swipe card Yes No Confirm F1 F2 Press F1 to confirm deactivation Press F2 to cancel Processing No action APPROVED XXXXXX No action Terminal returns to main menu 7 12 Verix SEPT410 amp XEPT410 User Manual CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Transactions Reactivation Follow the following procedure to perform a Reactivation Display AIO OOOO OO Sale F2 Press the Gift Card hot key the 3 purple key from the left Settlement F3 Void F4 Issue Add Value F2 Press W 2 times 3 times for restaurant Redemption F3 Ys Balance Inquiry F4 Block Activate FI Press F4 to select reactivation F1 for restaurant Force Act vate F2 Deactivation F3 Reactivation F4 Card Entry or Key or swipe card Account Number Amount 0 00 Key in amount and press Enter Processin
35. g No action APPROVED XXXXXX No action Terminal returns to main menu March 2013 Verix SEPT410 amp XEPT410 User Manul 7 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Check Transactions This transaction verifies a check at the point of sale These transactions are not captured in the batch are not on reports and do not print receipts Host Paymentech PNS SCAN Display Potion SO Sale F2 Press to scroll menu Settlement F3 Void F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev F1 Press F3 to select PAYM Host Next F2 PAYM Slct F3 Exit F4 Check Key check routing number and press Enter Swipe check or Enter router number Check Key the check account number and press Enter Account number Check Key the amount of the transaction and press Enter Amount 0 00 Check Terminal will display response Press Enter to return to the idle prompt OK xx xx Appr Code Note Terminal will beep until Enter is pressed to return to the idle prompt Host Telecheck A Display S O OOOO AIOR OOOO OO Sale F2 Press W to scroll menu Settlement F3 Void F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev Fl Press F2 Next Host Next F2 PAYM Slct F3 Exit F4 Check Pre
36. ipe or manually key the card and press Enter Card Entry Account Vx520 CTLS only Credit F1 Select the card type for the transaction if multiple card types are enabled Choose Debit F2 Card EBT F3 Processing No action APPROVED No action Terminal returns to main menu CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Void Follow the following procedure to perform a void transaction Display tion Sale F2 Press F4 to select Void Settlement F3 Void F4 Void Last Yes F1 Press F1 to void last transaction Trans No F2 Press F2 to search by invoice or account number Void Sett F1 Press F1 for current transactions in the batch Revrsl F2 Press F2 for auth only transactions Select Batch Retrieve By Inv F1 Press F1 to search by invoice number Acct F2 Press F2 to search by account number Total X XX No action Inv XXX Yes F1 Press F1 to select displayed transaction Al Usa AR i Press F2 to cancel back to the previous screen arden Press F3 to go to the next transaction X XX Processing No action APPROVED XXXXX No action Terminal returns to main menu EBT Balance Inquiry Display tion EE O Sale F2 Press 2 times Settlement F3 y Void F4 EBT Bal Inq F1
37. ned by the terminal setup or the card type transaction type being used Optional Prompts Transaction Types Terminal Display Credit Debit EBT Gift Card Prior to Amount Prompt Type Password Key password and press Enter Sale Issuance Force Activation Refund Redemption Void Balance Inquiry Auth Only Force Issuance Manual entry Force Activation Force Redemption Deactivation Reactivation Block Activation Invoice Number Key invoice number and press Enter Sale Issuance Force Activation Refund Redemption Auth Only Balance Inquiry Void Force Issuance Force Activation Force Redemption Deactivation Reactivation Block Activation Clerk Server Id Key clerk server ID and press Enter Sale Issuance Force Activation Refund Redemption Auth Only Balance Inquiry Force Issuance Force Activation Force Redemption Deactivation Reactivation Block Activation Logon Yes F1 Press F1 to logon the clerk Sale Issuance No F2 Press F2 to cancel Force Activation Refund Redemption Auth Only Balance Inquiry Force Issuance Force Activation Force Redemption Deactivation Reactivation Block Activation Password Key clerk password and press Enter Sale Issuance Force Activation Refund Redemption Auth Only Balance Inquiry Force Issuance Force Activation Force Redemption Deactivation Reactivation Block Activation After Amount Prompt
38. nt was requested with no A reprint can not be performed on a settled transaction transactions in the batch 9 2 Verix SEPT410 amp XEPT410 User Manual Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error Explanation I Action No Manual Entry The current transaction type does not e Retry the transaction by swiping the card allow manual entry of the card number e f the mag stripe is bad and cannot be swiped ask for another form of payment e Confirm Bin range setting for the card type No Match Found No transaction was found with the Attempt to retrieve the transaction by other criteria requested amount No Resp From Pad The terminal did not receive expected e Verify the PINpad is attached to the correct port if not data SYN from ISDN Pad power down terminal then connect chapter 2 e Verify that the correct PINpad settings are in the download file and perform a partial download if needed PINpad Error The terminal is programmed for debit but e Verify the PINpad is attached to the correct port if not no PINpad is attached or PINpad power down terminal then connect chapter 2 parameters do not match the PINpad e Verify that the correct PINpad settings are in the download file and perform a partial download if needed Pls Dnid Comm The terminal is attempting to process via e To process via Frame or NetConnect add the Comm Server the Ethernet port but does not have th
39. o escalate a NetConnect issue Verix SEPT410 amp XEPT410 User Manual 9 7 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error 514 Call Helpdesk 515 Call Helpdesk 516 Call Helpdesk 517 Call Helpdesk 518 Call Helpdesk 9 8 Explanation The PNS number Merchant ID is not a known NetConnect MID Indicates that NetConnect is up but is unable to establish or maintain connection to the host NetConnect has experienced an internal error NetConnect is functioning but the host is not returning a response NetConnect established a connection and submitted the request but did not receive a response from the host in the timeout window Verix SEPT410 amp XEPT410 User Manual Action e Use the NetConnect Tool to verify the MID TID username and password setup with the equivalent parameters in the download file If incorrect update and perform a partial download Verify that the username and password are between 8 32 characters including a number Special characters _ and are permitted Verify that the NetConnect URL s in the download file are correct If incorrect update and perform a partial download Verify that NetConnect is up by going to this URL https netconnect1 paymentech net NetConnect controlle r from your browser If Get Not Supported by the NetConnect Gateway displays on your browser then the NetConnect application is running If the error persists use the appropri
40. olutions LLC CONFIDENTIAL Error Explanation I Action Perform a batch settlement Close Batch Displays when the batch is more than 90 full between transactions When the batch is full the Batch Full message displays until the batch is closed Download Failed Displayed after a download does not Retry the download complete because of a connection lost or no host response Empty Batch Displays if the current batch is empty Information only message and a report is requested that displays or prints the transactions in the batch Error reading card Displayed when the terminal is unable to e Retry the transaction device read the data from the cards magnetic e f problem persists perform a swipe test chapter 6 stripe Exec nn An unexpected application error has e Reboot the terminal from the System Mode menu occurred e f error persists perform a full download Expired card The card expiration date has passed e Verify the Date Time on the terminal e Request another form of payment Failure file name The listed file names failed the security Perform a full download and path check The error will display and the application will not start Fatal Memory Error An error has corrupted the terminal s Perform a full download RAM resulting in the loss of a program download File not found The terminal could not find the download e Verify parameter ZT in the terminal and verify that the file requested in VeriCentre file i
41. press Enter Driver s License CrossCheck Key the state code of the state that issued the driver s license and press Enter State Code CrossCheck Key the check number and press Enter Check Number CrossCheck Key the amount of the transaction and press Enter Amount 0 00 CrossCheck Terminal will display response Press Enter to return to the idle prompt Approved xxxx 7 16 Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Host CheckCare Display OO AIOR OOOO OO Sale F2 Press W to scroll menu Settlement F3 Void F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev Fl Press F2 6 times Host Next F2 PAYM Slct F3 Exit F4 Check Prev Fl Press F3 to select CHECKCARE Host Next F2 CHECKCARE Slct F3 Exit F4 CheckCare Key check router number account number check number and press Enter MICR Number CheckCare Key the check number and press Enter Check Number checkCare Key the amount of the transaction and press Enter Amount 0 00 CheckCare Terminal will display response Press Enter to return to the idle prompt Approved XxXxX March 2013 Verix SEPT410 amp XEPT410 User Manual 7 17 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Optional Prompts Credit Debit EBT and Gift Card Optional prompts are defi
42. r did not match the username and password setup with the equivalent merchant number and or TID in the parameters in the download file If incorrect NetConnect Authentication tool update and perform a partial download Verify that the username and password are between 8 32 characters including a number Special characters _ and are permitted Verify that the NetConnect URL s in the download file are correct If incorrect update and perform a partial download Verify that NetConnect is up by going to this URL https netconnect1 paymentech net NetConnect controlle r from your browser If Get Not Supported by the NetConnect Gateway displays on your browser then the NetConnect application is running If the error persists use the appropriate procedures to escalate a NetConnect issue Host Conn Err 2548 The merchant profile does not contain the Verify that the NetConnect URL s in the download NetConnect URL file are correct If incorrect update and perform a partial download Verify that NetConnect is up by going to this URL https netconnect1 paymentech net NetConnect controlle r from your browser If Get Not Supported by the NetConnect Gateway displays on your browser then the NetConnect application is running If the error persists use the appropriate procedures to escalate a NetConnect issue connected properly the terminal and to the router Chapter 2 Host Conn Err 2707 This indicates that NetConnect is
43. rminal returns to main menu March 2013 Verix SEPT410 amp XEPT410 User Manul o 711 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Force Issuance Redemption and Activation Follow the following procedure to perform a Force Issuance Force Redemption and Force Activation Display SO i Sale F2 Press the Gift Card hot key the 3 purple key from the left Settlement F3 v Void F4 Issue Add Value F2 Press W Redemption F3 Ys Balance Inquiry F4 Reports Fl Press F2 to select Force Issuance pre a Press F3 to select Force Redempt l v ivate Y Rees E Press W to go to the next screen to select Force Activate Add Tip F1 Press F3 to select Force Issuance Reports Press F4 to select Force Redempt Force Issuance F3 Press W to go to the next screen to select Force Activate Force Redempt F4 restaurant Block Activate F1 Press F2 to select force activate Force Act vate F2 y Deactivation F3 Activation FI Press F3 to select force activate Block Activate F2 Force Activate F3 restaurant y Deactivation F4 Card Entry or Account Number Key or swipe card Amount 0 00 Key in amount and press Enter Appr Code Key approval code and press Enter Processing No action APPROVED XXXXXX No action Terminal returns to main menu Deactivation Follow the following proc
44. rom the e Retry the transaction VCS_ERR_DATA_R host SoftPay will receive this error if there is a If error persists verify file and perform a full ECV network failure or the host is down download Communication Processing Messages Dial Explanation Action Carrier Time out The modem timed out before detecting a e Retry transaction Carrier e Verify phone cord is connected and has a dial tone e Change auth settlement numbers in terminal There is a problem connecting to the host e Retry transaction e Verify phone cord is connected and has a dial tone e Change auth settlement numbers in terminal The terminal is unable to connect to the e Retry transaction host e Verify phone cord is connected and has a dial tone e Change auth settlement numbers in terminal Line Busy Occurs when the host number is busy or e Retry transaction when there is no number in the _ e Verify phone cord is connected and has a dial tone auth settlement fields in the terminal e Change auth settlement numbers in terminal Link close fail The terminal can t close the modem link Escalate to TPS Lost Carrier The carrier is lost e Retry transaction e Verify phone cord is connected and has a dial tone e Change auth settlement numbers in terminal No Answer Host is not answering The line may not be e Retry transaction available is busy or the terminal may be e Verify phone cord is connected and has a dial tone dialing the wrong number e
45. rrect AVS information enabled Reversal file error The terminal detects an error while e Retry the transaction reversing the earlier transaction e If error still persists escalate to TPS Settl Neg Batch Terminal is confirming to settle a e After verifying the current batch confirm the settlement negative batch when SNEGBI is set to 1 SECFILE DAT not The security file was not found e Rebuild the download file found e Performa full download Settle Not Allowed A settlement is being attempted when Parameter TSTLE1 is set to 0 to not allow settlements in the terminal is in Demo mode demo mode Change TSTLE1 to 1 perform a partial Settlement Failed The attempted Settlement was not e Verify there is no error on Tandem retry settlement successful e If there is an error on Tandem troubleshoot error Shift Not ON This message appears if you access the Enable shift processing Shift Report when the Shift Option is off April 2013 Verix SEPT410 amp XEPT410 User Manual 9 3 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Explanation Action Table Init Error The terminal encounters an error in one e Verify there are no parameter conflicts in the download of the terminal records after a download file For example if table number is enabled in retail or if the BIN range is missing a field e Fix conflict and perform a partial download Or rebuild download file and perform a full download Track not found There is
46. s present in VeriCentre e Retry the download File Error Page One of the files in SoftPay is corrupted Perform a full download on the terminal Invalid Accnt No At the last four digits prompt the e Rekey the last 4 digits from the card incorrect digits were keyed e f error persists request another form of payment The card may be fraudulent Invalid amount The amount entered is invalid Rekey the dollar amount Invalid card length The card number entered is not within e Re swipe the card the minimum and maximum number of e Manually key the card digits in the card BIN range e If problem persists use another form of payment Invalid Clrk Id The clerk server number keyed has not Add the clerk via the Clerk Setup function chapter 6 been added to the clerk server table through Servers Clerk Setup Invalid Invoice The invoice number selected in not valid Re key a valid invoice number Invalid Password The password entered is not valid Re key the valid password Invalid STAN The host response indicated the current Escalate to TPS STAN value is not correct Invalid Clrk Srvr Id The clerk server number keyed has not Add the clerk server number to the clerk table through been logged on Clerk Server Setup Reference Manager Functions chapter Invid TCT track An invalid numeric value for the track Escalate to TPS number was entered The terminal s memory is not initialized Perform a full download No Data Avail A repri
47. t e If problem persists use another form of payment Bad card length The card number entered is not within e Re swipe the card the minimum and maximum number of e Manually key the card digits in the card BIN range e If problem persists use another form of payment Batch Clear failed The automatic batch delete operation e Manually clear the batch failed after the settlement e f error persists perform a full download Batch Full The current batch is full It must be Perform a settlement closed before new transactions are performed Card Not Supported Displayed when the card type used isn t e Verify the BIN range present and is enabled to accept the found within the BIN ranges card type e If manual entry verify it is enabled in the BIN e Retry the transaction If problem persists use another form of payment Card Swipe Error Displayed when the terminal is unable to e Retry the transaction read the data from the cards magnetic e If problem persists perform a swipe test chapter 6 Stripe Comm Server Fail Displayed when the terminal is unable to e Retry the transaction Comm Error connect to the host e If the error persists reboot the terminal from the System Mode menu e Verify the phone or Ethernet connection is working e Verify the communication parameters in the download file and perform a full download April 2013 Verix SEPT410 amp XEPT410 User Manual 9 1 CONFIDENTIAL Chase Paymentech S
48. ty Batter at 75 capacity Batter at 100 capacity Low battery less than 10 March 2013 Verix SEPT410 amp XEPT410 User Manual 9 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Battery Conditioning Perform battery conditioning to maximize battery life The process will take several hours and the device must be connected to power Display tion Sale F2 Press F2 and F4 simultaneously Settlement F3 Void F4 SYSTEM MODE ENTRY Key the password and press ENTER PASSWORD SYS MODE MENU 1 Press W EDIT PARAMETERS F2 DOWNLOAD F3 RESTART F4 SYS MODE MENU 2 Press F3 to select Terminal info MEMORY FUNCTIONS F2 TERMINAL INFO F3 CLOCK F4 SYS MODE MENU Press F4 for Battery Status SYSTEM INFO F2 DIAGS AND LOGS F3 BATTERY STATUS F4 FULL CHARGE 1701 Press F4 for Battery Conditioner REMAINING 9 156 VOLTAGE 7700 SN 0000000000001 INITIALIZED YES BATT CONDITIONER F4 STEP 1 3 1ST CHARGE Battery fully charges No action required STEP 2 3 DISCHARGE Battery fully discharges No action required STEP 3 3 CHARGE Battery fully charges No action required Connecting the Antenna 1 Connectthe antenna to the outlet on the back of the VX610 terminal 2 Turn the antenna clockwise until tight Do not over tighten the antenna Attaching Detaching the Battery Pack To attach the battery pack 1 Place th
49. uance Force Activation Force Redemption Deactivation Reactivation Terminal Fee Yes F1 Press F1 to accept terminal fee Debit Sale XXX No F2 Press F2 to decline terminal fee Send Yes F1 Press F1 to confirm sending the duplicate Sale Issuance Duplicate No F2 transaction Auth Only Activation Press F2 to cancel Force Redemption Refund Force Issuance Void Force Activation Force Redemption Deactivation Reactivation Block Activation Tax Exempt Yes F1 Press F1 for a Tax Exempt Transaction Sale No F2 Press F2 to key a Tax Amount Force Refund Trans Type Cash F1 Press F1 for EBT cash benefit or press EBT Sale Food F2 F2 for food stamp Prnt Cust Yes F1 Press F1 to print customer copy Sale Issuance Copy No F2 Press F2 to not print customer copy Auth Only Activation Force Redemption Refund Balance Inquiry Void Force Issuance Force Activation Force Redemption Deactivation Reactivation Block Activation Tear Receipt Tear receipt and press Enter Sale Issuance Force Redemption Refund Balance Inquiry Void Force Issuance Force Activation Force Redemption Deactivation Reactivation REFUND Yes F1 Press F1 to confirm amount Debit Refund XX XX No F2 Press F2 to cancel Cash XXX Key cash back amount and press Enter Debit Enter CashBack OK 7 20 Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Terminal Display Credit Debit
50. v F1 Press F3 to select TELECHK A Host Next F2 TELECHK A Slct F3 Exit F4 Telecheck A Psnl F1 Press F1 if the check is a personal check or F2 if it is a company check Select Chk Type Comp F2 Telecheck A Key the check routing number account number check number and press Enter MICR Number TeleCheck A Key the check number and press Enter Check Number TeleCheck A Key the amount of the transaction and press Enter Amount 0 00 TeleCheck A Key the customer s driver s license number and press Enter Driver s License TeleCheck A Key the state code of the state that issued the driver s license and press Enter State Code Telecheck A Terminal will display response Press Enter to return to the idle prompt Approved xxxx 7 14 Verix SEPT410 amp XEPT410 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Host Telecheck B Display o Reti OOOO sale F2 Press W to scroll menu Settlement F3 Vold F4 Refund F1 Press F4 to select Check Force F2 Reprint F3 Check F4 Check Prev F1 Press F2 twice Host Next F2 PAYM Slct F3 Exit F4 Check Prev F1 Press F3 to select TELECHK B Host Next F2 TELECHK B Slct F3 Exit F4 TeleCheck B Psnl F1 Press F1 if the check is a personal check or F2 if it is a company check Select Chk Type Comp F2 TeleCheck B Key the customer s driver s license

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