User Manual - Micro Alcarria
Contents
1. User Action Required to Activate or Use This Feature has not been tested and is not currently supported Pick up the receiver Listen for dial tone Press 26 Expected Call and Network Behavior With this service incoming calls from up to 8 telephone numbers can be automatically identified by distinctive ringing A distinctive ringing pattern i e short long short accompanies incoming calls from the designated telephone numbers If the user is engaged in conversation and a call from one of the designated numbers arrives a distinctive call waiting tone i e shortlong short accompanies the incoming call Calls from other telephone numbers ring normally User Action Required to Deactivate or End 46 Speed Calling Up to Eight 8 Numbers Service Description The Linksys Adapter supports user programming of up to 8 long distance local international or emergency numbers for fast and easy access User Action Required to Activate or Use Pick up the receiver Listen for dial tone Press 74 Dial the single digit code under which the number is to be stored 2 9 Dial the complete number to be stored just as if you were going to dial it yourself Listen for Confirmation tone two short beeps Hang up or repeat the sequence Expected Call and Network Behavior Pick up the receiver Listen for dial tone Press single digit code assigned to the stored number 2 9 Press to sign2. Automatic Call Back Expected Call and Network Behavior The Linksys Adapter supports up to two calls per line The Linksys Adapter can conference two calls by bridging the 2nd and 3rd parties Service Description This feature allows the user to place a call to the last number they tried to reach whether the call was answered unanswered or busy by dialing an activation code User Action Required to Deactivate or End Hang up the telephone Three Way Ad Hoc Conference Calling User Action Required to Activate or Use Pick up the receiver Listen for dial tone Press 66 Service Description This feature allows the user to conference up to two other numbers on the same line to create a three way call User Action Required to Activate or Use If you are already on a call and wish to add a third party Press the switch hook or flash button Listen for dial tone Dial the third party normally When the third party number starts to ring press the switch hook or flash button again You now have the original caller and the third party together with you on the same call If you want to initiate a new Three Way Call Call the first party in the normal manner Follow the directions for adding a third party see instructions above Expected Call and Network Behavior If the number called is idle the call will ring through and complete normally If the called number is busy the user will he
3. the phone to place the first party on hold You will hear a dial tone To make another call Enter the new number To return to call on hold Hang up and the phone set will ring with the first call on the line or Hook Flash again Expected Call and Network Behavior User Action Required to Deactivate or End Hang up the telephone Property of NetFone Services Inc DRAFT p 7 Property of NetFone Services Inc DRAFT p 8 Three Way Calling automatically dial the last caller s number Service Description The user can originate a call to a 3rd party while engaging in an active call User Action Required to Activate or Use Press the switch hook or flash button on the phone to place the first party on hold Listen for three short tones followed by dial tone Dial the number of the 3rd party When the 3rd party answers you may have a conversation with them while the other party is on hold To hold a conference with the party on hold and the 3rd party simply press the Switch hook or flash button User Action Required to Activate or Use Pick up the receiver Listen for dial tone Press 69 to dial back the last caller that tried to reach you Expected Call and Network Behavior This service gives the user the convenience of recalling the last incoming call to their number automatically User Action Required to Deactivate or End No user action required
4. User Action Required to Deactivate or End Not applicable Unattended or Blind Call Transfer Call Waiting with Caller ID Service Description When the user is on the phone and has Call Waiting active the new caller s Caller ID information will be displayed on the users phone display screen at the same time the user is hearing the Call Waiting beeps tones Service Description Unattended or Blind Call Transfer lets a customer use their Touchtone phone to send a call to any other phone inside or outside their business including a wireless phones User Action Required to Activate or Use The telephone equipment connected to the Linksys Adapter must support Call Waiting with Caller ID Expected Call and Network Behavior In between call waiting tone bursts the Linksys Adapter can generate a Caller ID signal to the attached phone when it is off hook User Action Required to Deactivate or End Not applicable Attendant Call Transfer User Action Required to Activate or Use While in a call with the party to be transferred Press the switch hook or flash button on the phone to place the party on hold Enter 98 Dial the number to which you will transfer the caller The call is transferred when a complete number is entered You will hear a short confirmation tone followed by regular dial tone Service Description Attendant Call Transfer lets a customer
5. 8 4022 17 Dec 14 41 0 06 tried 819 595 0412 17 Dec 13 08 tried 778 893 9348 47 Dec 12 43 tried 778 893 9348 17 Dec 12 12 taken 718 893 9348 47 Dec 12 11 0 04 tried 613 282 2242 47 Dec 11 53 Logout tried 778 893 9348 17 Dec 11 52 tried 778 893 9348 17 Dec 11 52 tried 604 465 2810 17 Dec 11 52 tried 604 465 2810 17 Dec 11 51 called 604 676 3412 17 Dec 11 46 447 taken 800 326 7114 17 Dec 09 28 0 54 missed 604 880 7528 17 Dec 09 12 taken 778 893 9348 17 Dec 08 12 0 04 taken 778 893 9348 16 Dec 17 43 0 03 taken 604 684 4176 16 Dec 15 09 526 called 805 968 3800 46 Dec 15 04 0 51 called 805 968 3800 16 Dec 15 03 021 called 780 447 8279 16 Dec 14 10 137 called 604 676 3412 16 Dec 14 04 0 49 taken 604 684 4176 16 Dec 11 48 0 44 taken 604 676 3415 16 Dec 11 11 0 04 6 Using your Linksys Device s Portal Coming soon 7 Using your Voicemail Voicemail is a powerful way of enabling easy communication when you are not available or don t want to be disturbed Property of NetFone Services Inc DRAFT p 14 4 Repeat Message cds 7 Delete Message 2 Go to main menu i Listen to Messages 9 Save Message 1 Go 10 s back Mailbox Absence 0 Anonymous 3 Anonymous 1 Name 4 Name 2 Personal 5 Personal 1 Record Name 2 Play Name Save Name i Record 1 Record Greeting 2 Play Greeting Greeting Save Greeting 1 Record Absence 2 Play Absence s Save Absence 0 9 Enter Password Cancel Entry Save Passwor
6. User Manual NET NetFone s service with the Linksys Internet Phone Adapters PAP2 RT31P2 and WRT54GP2 Personal Freedom Basic NetFone Services Inc www NetFone ca Property of NetFone Services Inc DRAFT p l Table of Contents jnO 2 1 WELCOME 2 WHAT HAPPENS WHEN YOU SUBSCRIBE TO NETFONE SERVICE eerte 3 3 INSTALLING YOUR LINKSYS PHONE ADAPTER eerte tenete tatnen tatnen tots toten tnentntun 3 4 USING UO M 3 5 ENHANCED SERVICES cccccsssssssssssesssscsessesesssscssssesessesesnesesnsnesnsnesesacseenesesssessneseeneneencseneeneaeeneneseneaeenes 4 CALLER ID CALLING LINE IDENTIF CALLING LINE IDENTIFICATION RESTRICTION CLIR CALLER ID BLOCKING CALL WAITING DISABLE OR CANCEL CALL WAITING CALL WAITING WITH CALLER ID ATTENDANT CALL TRANSFER UNATTENDED OR BLIND CALL TRANS CALL HOLD THREE WAY CALLING THREE WAY AD HOC CONFE CALL RETURN AUTOMATIC CALL BACK CALL FWD UNCONDITIONAL CALL FWD Busy CALL FWD No ANSWER ANONYMOUS CALL BLOCKING DISTINCTIVE PRIORITY RINGING AND CALL WAITING TONE SPEED CALLING UP TO EIGHT 8 NUMBERS ICE CALLING 5 USING YOUR NETFONE PERSONAL WEB INTERFACE ssecsseccssecoseccoseccosecossecosecossecosecooseccsseee 13 6 USING YOUR LINKSYS DEVICE S PORTAL euren tenentes tatnen toten ento tta teen tn en
7. al dialing complete The number is automatically dialed normally User Action Required to Deactivate or End None 5 Using your NetFone Personal Web Interface You are able to log in to your portal from the top right corner of www netfone ca If successful you will find the interface shown below One the right hand side you will see a color coded list for the last 100 calls affecting your account You call also see the status time and duration of the Calls You can use this feature to have your call follow you to a specific phone number Property of NetFone Services Inc DRAFT p 13 If you select Available your NetFone phone will ring If no one answers or your device is off the call will forward to your voice mail If you select On the Road Number you may enter any number you want your calls forwarded to If you select Offline Go to Mailbox any callers will go directly to mailbox Again you must press the save button to exercise your options lam currently 4 Your Number 604 676 3412 in the Office im Total calls 35 15 tried missed O At Home puue taken 778 893 9348 19 Dec 11 49 0 04 o Offline Go to Mailbox taken 778 893 9348 18 Dec 23 55 12 00 taken 778 893 9348 18Dec2353 0 03 taken 778 893 9348 17 Dec 19 56 0 03 called 404 808 4022 17 Dec 15 00 3 56 Melior setup called 604 647 0610 17 Dec 14 47 2 10 Timeout 15 seconds called 404 80
8. ar a special announcement and the feature will monitor the called number for up to 30 minutes When both lines are idle the user hears a special ring During the monitoring process the user can continue to originate and receive calls without affecting the Call Return on Busy request Call Return on Busy requests can be canceled by dialing the deactivation code User Action Required to Deactivate or End Lift the receiver Listen for dial tone Press 86 Call FWD Unconditional Service Description All calls are immediately forwarded to the designated forwarding number The Linksys Adapter will not ring or provide call waiting when Call FWD Unconditional is activated Expected Call and Network Behavior The Linksys Adapter can host a 3 way conference and perform 3 way audio mixing without the need of an external conference bridge device or service If you also have Call Transfer you can also hang up at any time to transfer the original caller to the third party User Action Required to Deactivate or End Call Return Service Description The Linksys Adapter supports a service that allows the Linksys Adapter to User Action Required to Activate or Use Lift the receiver Listen for dial tone Press 72 Listen for dial tone and enter the telephone number you are forwarding your call to Activation will be confirmed with three short bursts of tone and your forwardi
9. are able to also receive calls similar to regular telephone lines Note that in order to receive calls your analog handset must be connected to the device which is in turn connected to a broadband internet connection If your phone is disconnected or for any reason disabled except for cancellation of service all calls will be forwarded to your voicemail Like a regular phone you have access to and Flash Hook call features These features work in similar fashion to telephone and are listed below These are described in details later in this document under Enhanced Services Call Return Code 69 Blind Transfer Code 98 Call Back Activation Code 66 Call Back Deactivation Code 86 Cfwd Always Activation Code 72 J cfwa Always Deactivation Code 73 Cfwd Busy Activation Code 90 I cfwd Busy Deactivation Code 91 Cfwd No Ans Activation Code 92 i No Ans Deactivation 93 Code Cfwd Last Deactivation Code 63 Cfwd Last Deactivation Code 83 Block Last Activ Code 60 Block Last Deactivation Code 80 Accept Last Activ Code 64 J Accept Last Deactivation Code 84 Call Waiting Activation Code 57 cai Waiting Deactivation Code 57 CW Per Call Activ Code 71 Jcw Per Call Deactivation Code 70 Block CID Act Code 67 Brock Caller ID Deact Code 68 Block CID Per Call Act Code 81 Block Caller ID Per Call 82 Block ANC Activ Code IT Brock ANC Deact Code 87 DND Activation Code 78 DND Deact Code 79 CID Activation Code 65 ci
10. busy because of the following Primary line already in a call primary and secondary line in a call or conference User Action Required to Activate or Use Lift the receiver Listen for dial tone Press 90 Listen for dial tone and enter the telephone number you are forwarding your call to Activation will be confirmed with three short bursts of tone and your forwarding will be activated Alternatively the user can activate this feature from a web browser interface Expected Call and Network Behavior This feature allows a user the option to divert forward calls to their telephone number to any other dialable number when their phone is not answered by using the touchtone keypad of their telephone or web browser interface This service is activated or deactivated from the phone being forwarded or the web browser interface User Action Required to Deactivate or End Lift the receiver Listen for dial tone Press 93 You will hear a confirmation tone signaling your change has been accepted Alternatively the user can deactivate this feature from a web browser interface Expected Call and Network Behavior This feature allows a user the option to divert forward calls to their telephone number to any number when their phone is busy or in conference by using the touchtone keypad of their telephone or web browser interface This service is activated or deactivated from the phone being forwarded or the web br
11. change your password press the star key and your old password will be used Receiving Notifications When someone leaves a message on your mailbox you will hear a stuttered dial tone when you pick up your phone handset 8 Support Email support netfone ca Web support http www netfone ca Fax 604 662 7950 Telephones Alberta Calgary 403 313 7879 Edmonton 780 665 9993 British Columbia Vancouver 604 676 3411 Ontario Guelph 519 341 0989 Hamilton 905 296 0469 Kitchner 519 342 1750 Oshawa 905 448 1915 Ottawa 613 321 2568 St Catharines 905 228 9710 Toronto 416 913 6448 Quebec Montreal 514 227 6806 Quebec City 418 210 1135 Property of NetFone Services Inc DRAFT p 16 Our support line is available between 9 00 AM 6 00 PM Pacific Standard Time or between 12 00 PM noon 9 00 PM Eastern Standard Time Monday to Sunday Property of NetFone Services Inc DRAFT p 17
12. d Change Password Calling Your Mailbox Normally when somebody calls the mailbox it will give a welcome message and ask the caller to leave a message If you call your own mailbox obviously you don t want to leave a message but want to listen to your messages and maybe change your settings Your mailbox will automatically detect when you are calling from your NetFone device However if you are calling from a different number the mailbox will need your password In this case just type in your 4 digits code when you hear the announcement text The mailbox will then go to the user mode just as if you had called from your own phone TIP If you have not received a password try 0000 this is the default password You should then set up your password first so that nobody else can guess your password Listening to Messages When you enter your mailbox and new messages are available the mailbox will start to read them for you In this mode you can press 7 to delete a message 4 to start reading the message again 9 to store the message and 1 to go back 10 seconds e g if you want to note down a telephone number If you want to stop listening to messages press or Changing Welcome Message The mailbox uses a anonymous default message to welcome a caller However it is good practice to record a personal welcome message or at least your name You should do this when you set up the mailbox When you are in the main menu o
13. e different features of your service In Section 6 you will learn how to access your personal web portal and in Section 7 you will learn how to use your voicemail 3 Installing Your Linksys Phone Adapter Follow the installation instructions in the Linksys quick user guide printed form and the Linksys user guide on CD or available at Netfone s web site www netfone ca manuals Please note that Linksys phone adapters have two phone outlets If you subscribed for one phone line you may only use the phone adapter titled Phone 1 4 Using your phone Using your telephone handset you are able to place calls to any IP or regular numbers excepting 900 numbers 911 except where in cities listed at www netfone ca 911 411 except where in cities listed at www netfone ca 411 numbers that are blocked at the discretion of NetFone WE DO NOT SUPPORT 911 AND 411 SERVICE FOR INFORMATION ABOUT INCOMING SUPPORT REFER TO http www netfone ca 911 and http www netfone ca 411 For calls within the United States and Canada be they local or long distance use 10 digits dialing For example 604 676 3400 No 1 prefix is needed Property of NetFone Services Inc DRAFT p 3 In the future we will be moving to 11 digits dialing for long distance calls in which you have to use the 1 prefix for long distance calls You will be notified by email when this happens International calls must have a 011 prefix You
14. ects you to your second call To put your second caller back on hold and return to your first caller press the switch hook or flash button again You can alternate between calls as often as you like User Action Required to Activate or Use Lift the receiver Listen for dial tone Press 65 Listen for dial tone Dial the telephone number you are calling Expected Call and Network Behavior If the user is on a call when another call comes in they will hear a series of beeps tones alerting them to the second call The person calling will hear normal ringing User Action Required to Deactivate or End See Cancel Call Waiting Disable or Cancel Call Waiting Expected Call and Network Behavior Caller ID will be sent to the distant party for this call only Users must repeat this process at the start of each call Service Description The Linksys Adapter supports disabling of call waiting permanently or on a per call basis User Action Required to Deactivate or End No action required This service is only in effect for the duration of the current call Calling Line Identification Restriction CLIR Caller ID Blocking Service Description This feature allows the user to block the delivery of their Caller ID to the number they are calling This feature must be activated prior to dialing each call and is only in effect for the duration of each call User Action Required to Act
15. eturn to your call by pressing the switch hook or flash button Call Waiting is now disabled for the duration of this call To deactivate Call Waiting while on a permanent basis until cancelled Lift the receiver Listen for dial tone Press 57 You will hear a confirmation tone signaling your request to cancel Call Waiting has been accepted Expected Call and Network Behavior Callers who dial your number will receive a busy signal or if available the caller will be forwarded to voice mail or another predetermined forwarding number User Action Required to Deactivate or End If you have cancelled Call Waiting Property of NetFone Services Inc DRAFT p 5 Property of NetFone Services Inc DRAFT p 6 temporarily no user action is required If you deactivated call waiting and wish to reinstate the service do the following Lift the receiver Listen for dial tone Press 56 You will hear a confirmation tone signaling your request to cancel Call Waiting has been accepted Expected Call and Network Behavior When the user presses the switch hook or flash button the transferee is placed on hold When the user successfully dials the transfer number and the party answers the transferee can be added to the call by pressing the switch hook or flash button creating a three way conference When the user hangs up the phone the transferee and the called party remain in a call
16. f the mailbox press 3 for using the main menu see also the illustration on the previous page You then come to the Record Name mode of the mailbox To start recording your name press 1 and terminate your entry with the pound key Property of NetFone Services Inc DRAFT p 15 You will then be back in the Record Name mode You can listen to your recording by pressing the 2 key If you press the pound key your name will be saved It is more personal to record a complete welcome message yourself You can do this in a similar way to recording your name by pressing 4 in the main menu To activate either your name or your personalized message as the greeting message see Selecting the Mailbox Mode below Selecting the Mailbox Mode When back in the main menu select the mailbox mode by pressing 2 You will hear the options for using the mailbox You could choose option 1 for using your name or 2 to use your personalized greeting as your greeting message Changing your Password To change your password choose 6 from the main menu All you need to do is enter your new password and save it with the pound key The mailbox will read your entry back to you so as to check that no mistake has been made during the entry Take care to remember your password as forgetting it could make it difficult for you to reach your mailbox again If you have entered the password menu but do not want to
17. ivate or Use Lift the receiver Listen for dial tone Press 82 Listen for dial tone Dial the telephone number you are calling You must repeat this process at the start of each call Expected Call and Network Behavior The user activates this service to hide his Caller ID when making an outgoing call User Action Required to Deactivate or End No action required This service is only in effect for the duration of the current call Call Waiting Service Description The user can accept a call from a 3rd party while engaging in an active call The Linksys Adapter shall alert the subscriber of the 2nd incoming call by playing a call waiting tone User Action Required to Activate or Use If the you choose to answer the second call either Press and release your phone s switch hook the button you release when you take your phone off the hook or Press the flash button if your phone has one User Action Required to Activate or Use To temporarily disable Call Waiting for the length of one call Before placing a call Lift Receiver Press 70 Listen for dial tone then dial the number you want to call Call Waiting is now disabled for the duration of this call only To deactivate Call Waiting while on a call Press the switch hook or flash button briefly This puts the first call on hold Listen for three short tones and then a dial tone Press 57 Listen for dial tone then r
18. ng will be activated Alternatively the user can activate this feature from a web browser interface Property of NetFone Services Inc DRAFT p 9 Property of NetFone Services Inc DRAFT p 10 Expected Call and Network Behavior This feature allows a user the option to divert forward all calls to their telephone number to any number using the touchtone keypad of their telephone or web browser interface This service is activated or deactivated from the phone being forwarded or the web browser interface time period elapses while the Linksys Adapter is ringing and does not answer User Action Required to Deactivate or End Lift the receiver Listen for dial tone Press 73 You will hear a confirmation tone signaling your change has been accepted Alternatively the user can deactivate this feature from a web browser interface Call FWD Busy User Action Required to Activate or Use Lift the receiver Listen for dial tone Press 92 Listen for dial tone and enter the telephone number you are forwarding your call to Activation will be confirmed with three short bursts of tone and your forwarding will be activated Alternatively the user can activate this feature from a web browser interface Note The forward delay is entered from the web interface Default is 20s Service Description Calls are forwarded to the designated forwarding number if the subscriber s line is
19. o Deactivation Code 85 CW CID Activation Code 25 cw CID Deactivation Code 45 Distinctive Ring Activ Code 26 Distinctive Ring Deact Code 46 Speed Dial Act Code 4 l 5 Enhanced Services Caller ID Service Description If available the Linksys Adapter supports the generation and pass through of Caller ID information Currently our network does not transmit caller ID in most cities For caller ID availability check www netfone ca callerID User Action Required to Activate or Use No user action required The users telephone equipment must support Caller ID to display the callers name and or number Expected Call and Network Behavior In between ringing bursts the Linksys Adapter can generate a Caller ID signal to the attached phone when the phone is on hook As part of the INVITE message the Linksys Adapter sends the callers name and number as it is configured in the profile User Action Required to Deactivate or End No user action required See CLIP and CLIR Property of NetFone Services Inc DRAFT p 4 Calling Line Identification Presentation CLIP Service Description Some users will elect to block their Caller ID information for all outgoing calls However there may be circumstances where sending Caller ID information for a call is desired i e trying to reach a party that does not accept Caller ID blocked calls This puts your first call on hold and automatically conn
20. owser interface Anonymous Call Blocking Service Description By setting the corresponding configuration parameter on the Linksys Adapter the subscriber has the option to block incoming calls that do not reveal the caller s Caller ID User Action Required to Deactivate or End Lift the receiver Listen for dial tone Press 91 You will hear a confirmation tone signaling your change has been accepted Alternatively the user can deactivate this feature from a web browser interface User Action Required to Activate or Use Pick up the receiver Listen for dial tone To Activate Press 77 Expected Call and Network Behavior When activated by the user callers will hear busy tone User Action Required to Deactivate or End To De activate Press 87 Distinctive Priority Ringing and Call Waiting Tone Call FWD No Answer Service Description Calls are forwarded to the designated forwarding number after a configurable Property of NetFone Services Inc DRAFT p 11 Service Description The Linksys Adapter supports a number of ringing and call waiting tone patterns to be played when incoming calls arrive The choice of alerting pattern to use is carried in the incoming SIP INVITE message inserted by the SIP Proxy Server or other intermediate application server in the Property of NetFone Services Inc DRAFT p 12 Service Provider s domain
21. tnnon 14 7 USING YOUR VOICEMAIL e eeeerereeta tnter tnt n nennt ta tatnen ta tota tota ta tosta tots tates toten ta tea tuta 14 CALLING YOUR MAILBOX LISTENING TO MESSAGES CHANGING WELCOME MESSAG SELECTING THE MAILBOX MODE CHANGING YOUR PASSWORD RECEIVING NOTIFICATIONS 8 SUPPORT Property of NetFone Services Inc DRAFT p 23 1 Welcome Congratulations on purchasing Canada s best Voice over Internet value You made an excellent choice and we hope you will enjoy your service You should have received your Linksys Voice over IP phone adapter This device offers superb audio quality rich functionalities high level of integration and compactness Linksys IP phone adapters which include the Linksys PAP2 RT31P2 and WRT54GP2 are fully compatible with the SIP industry standard and can interoperate with many other SIP compliant devices and software on the market 2 What happens when you subscribe to NetFone Service A qualified technician will contact you to determine your best installation options and see if you have any additional requirements A registered mail package should arrive at your door within few days from subscribing to the service This package contains OneLinksys phone adapter One universal power adaptor One Ethernet cable Linksys quick install guide Linksys CD which include the Linksys user guide ANetFone s quick user guide In Section 5 you will learn how to use th
22. use their Touchtone phone to send a call to any other phone inside or outside their business including a wireless phones Expected Call and Network Behavior When the user presses the switch hook or flash button the transferee is placed on hold When the user successfully dials the transfer number the transferee will automatically call the dialed number User Action Required to Activate or Use While in a call with the party to be transferred Press the switch hook or flash button on the phone to place the party on hold Listen for three short tones followed by dial tone Dial the number to which you will transfer the caller Stay on the line until the called number answers Announce the call Press the switch hook or flash button adding the held party to the call Hang up to connect the two parties and transfer the call Note You can hook flash while the 3rd party is ringing to start an early conference Then hang up to complete the transfer without waiting for the 3rd party to answer first User Action Required to Deactivate or End No applicable Call Hold Service Description Call Hold lets you put a caller on hold for an unlimited period of time It is especially useful on phones without the hold button Unlike a hold button this feature provides access to a dial tone while the call is being held User Action Required to Activate or Use Press the switch hook or flash button on
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