JiJi Password Reset Suite User Manual
Contents
1. Chapter 8 LICENSE REGISTRATION Features will vary for different types of licenses Following types of licenses are available for JPRS Help Desk Standard Features such as schedule general reports mail server settings are not available in this license Help Desk Professional All features related to help desk are available Self Service Starter Agent installation schedule general reports are not available Self Service Standard Agent installation feature is not availabe in this type of license Self Service Professional All features related to self service are available Combo All features of both self service and help desk are available Combo Basic Features of both self service and help desk are available except agent installation 662. Macros ACTIVEDIRECTORYATTRIBUTE Corresponding active directory value You can use all the active directory values in the mail by using the format ACTIVEDIRECTORYATTRIBUTE Example displayname gt Replaces with the display name of the user E e Select all users or unenrolled users or enrolled users or users without E mail id from the combo box Figure 1 44 So H Favorites a Jili Password Reset Suite admin page Home Self Service Policy Settings Help Desk Reports License Invite Users Invite Users By Policy By ADObject Select object OU v Selected Active Directory Objects Invite Users Remove OU TestOU OU TestUser3 userll Close Language English US Subject Jiji Password Reset Suite Enrollment Text Dear samaccountname Please use the below url to enroll to JiJi Password Reset Suite lt Enter the url here gt e Edit and save the mail cofiguration Click Invite button to send invite 30 WORKING WITH ADMIN WEB Figure 1 45 COW y amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin InviteUnenrolledUsers aspx Sr Favorites a Jili Password Reset Suite admin page Language English US y Subject JiJi Password Reset Suite Enrollment Text Dear samaccountname Please use the below url to enroll to JiJi Password Reset Suite
3. Self service unlock d General reports Self servi i i hard General reports elf service reset pal Self service reports Soon to expire user password Self service change NUNES Enabled users Enabled users Enrolled users Self service reports Disabled users Unenrolled users Reset password failed attempt1 9 9 201C Reset password failed attempt Unlock account failed attempt Self service all Locked out users Unlocked users Inactive users E Self service audit Resetpassword Change password Unlock account Enrolled users Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt All E Help desk audit Reset password e Schedule the task for monthly or weekly or daily or once and click next Figure 1 80 D amp http 192 168 1 119 SelfService S tgferuvnhxl2fg55fpaoitnj Admin Report Reports aspx id new amp Jili Password Reset Suite admin page Welcome administrator Logout Admin Self Service Policy Settings Help Desk License English US Schedule Reports Schedule View schedules 4 dd schedule Schedule the reports 7 a H Schedule type W Staring time Hours Minutes 8 Reports Schedule task pe Password expired users Soon to expire user password Enabled users Sunday Once v 3 Disabled users Monday Friday Locked out users Tuesday Saturday Unlocked users Wednesday Inactive users E Self service audit Reset password Change password Unlock account Enrolled us
4. e You can enable SSL Secure Socket Layer to conduct secure operations on your website e Check the Enable SSE check box and give the valid SSL port number 10 INSTALLATION Figure 1 12 a J l Password Reset Suite Website Configuration Virtual Directory Recommended Default web Site SelfService Web Site Descriptions Self Service Enter the IF Address to use for this website Dot Format All Unassigned E TCP port this website should use Default 801 al Host header for this website Default None Enable SSL SSLFort 444 a Select SSL Certificate Gey Install e Click on Select SSL Certificate button A window will be opened as shown below e You can either select the already existing certificate or create new by clicking Create Self Signed Certificate Select it and click Ok 11 INSTALLATION Figure 1 13 4 SSL Certificate List Select Certificate se Create Self Signed Certificate Issued To CA winevreU0er CA wunswr20l r CA wirsvr2006r CA winevr20008r CA winsvr20008r CH winevr2Q08r CA winsvr2008r CH winevr2Q0er CA wunswr20l r CA wirsvr2006r q lssued By HN wungwr20lgr N wunswr20l t LA wirswr200 t N wurnswr20l t N wunswr20l0 t N winswr2lDst LN wunswr200 t N winswr2lDst N wurswr20l t LA wirswr200 t Expiration 78 2011 5 30 0 132011 al
5. OK button Figure 1 60 Built In Questions What are the last four digits in your credit card number Whatis your driver s license number What is the first and last name of your first partner Deutsch M Italiano Fran ais Espa ol 1 Pyccxuit e You can also select languages of your choice to create questions e Set whether the question is mandatory or not e Set minimum length for answers so that while entering the answers users can be avoided from entering 1t with less than the length specified here Save the settings 39 WORKING WITH ADMIN WEB Figure 1 61 gt amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true Sr Favorites a JiJi Password Reset Suite admin page Welcome administrator Logout Home Admin Help Desk Reports License English US Policy home Add View Questions Add question Select languages Import from built in questions Delete What was the color of your first car a 3 Delete What is your favorite pin code P 3 Delete What was your childhood nickname Y 3 Delete What are the last four digits in your bank acc Pi 3 Delete What was your first pet s name P 3 Enrollment Settings Set the number of questions to be answered number of custom questions to be
6. Unlock Setinss an ea eisen in 42 Apples SEID Keen A A 43 AWO EMON Usa eisen 43 Mobile Code Verificati ON as rn ae 45 SeN Update Poli dl 46 Help Desc eek 4 Help Desk Creation ii a id 4 Help Desk CUE tn Ere E NE 48 TRG IOUS A ee nee em 49 VIEW REIS ee eier 49 SCHEAUlETEBOTIS a ii ic do Be Biss 50 Add SINS NN taste i ainia 50 VIEW SOME CUS is o 53 6 WORKING WITH SELF SERVICE WEB cua aa Suadetedanencedeees 54 USER DETALLES sen a sn a ee en 54 ENROLLMENT 22 22 2 55 CHANGE PASSWORD as 56 RESET PASSWORD nase reis 57 111 JiJi Password Reset Suite User Manual Reset Password using Mobile Code Verification oooococcoccnconcnnoncnnonconcnnoncnnoncononnononnns 59 UNOC ACCOUN masia ae ehe 60 Te WORKING WIH HELPDESK WEB ee ale 63 AS A tiuneaesen 63 UNLOCK ACCOUNT are een 64 SE LICENSE REGISTRATION a en arena 66 1V List of Figures A A ee 3 AS GS AAA en sn 4 A A A AS DER EUR A A DS S 4 e Qu cae ee cee 5 ORO AA EA T NA TOA O ORCA NE IEA EENE IEA EA A A A E 6 1 0 o T 6 A II e en een en d 1 8 er N TE E Bere 7 BI ee en ee ee ee ee Sea 8 A De u De eu ie 9 N nee ee ee ne re 10 1512 is Bey ee Dilemma 11 ER O O II O II ee Ree ea 12 MA od 12 AS A A A A ende 13 A Sry cena eee i eee 13 EITS Veen Te oR TT See Aan ae nee nO E 14 AS Basen ee 14 193 6 o o O RI 15 1 205 a os 15 BES Ben O II A II Ree ea 16 A NRE en E ee nt en eee EE re eet 16 122 o PAS AA A A enter 17 A rules Beh ee 17 ES koe ea ee E E ee
7. ly Favorites a Jili Password Reset Suite admin page AAA Welcome administrator Logout amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true Home Admin Help Desk Reports License English US x Policy Name new Policy home Unlock Settings O Allow unlock without answering any security questions Define number of security questions to answer Number of questions Answer all the security questions during unlock Answer kandom security questions during during unlock Applies to Settings You can select a scope such as User Group OU Domain to apply the selected policy Figure 1 66 OQ Uy Favorites a Jili Password Reset Suite admin page amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true Welcome administrator Logout Home Admin Help Desk Reports License English US Policy Name new Policy home Scope Scope Domain v 2003TEST local Add Policy Applied Scope List 2003TEST Auto Enroll Users e If users under certain policy were not enrolled you can auto enroll them e Select certain questions and corresponding Answer attribute 43 WORKING WITH ADMIN WEB Figure 1 67 COW gt
8. Self Service Policy Settings Help Desk Reports License English US 7 Auto Unenroll Users 34 WORKING WITH ADMIN WEB Figure 1 53 CBO 4 nu0 1921681 119 5 sie Favorites amp Jili Password Reset Suite admin page P Bing Pp elfService S kes5mf45stpm3zfvsmi0ra45 Admin AutoUnenroll aspx its Xx Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US Auto Unenrollment Settings Auto unenrollment to be done by AD Objects v Select AD object to unenroll Group x Auto Unenroll Users Mail Server Settings e Enter the mail server details and click Test connection button to test the settings Figure 1 54 COW amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin MailServerSettings aspx Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US Mail Server Settings Mail server Port address Password Use SSL Mail Server Settings e If test is success save the settings by clicking Save button Exclude AD Objects from Reports If you do not need audits for certain AD Objects you can exclude it from the reports Excluded objects will not be listed both in chart and in homepage e Selec
9. a http 192 168 1 119 SelfService S kesSmf45stpm3 Sly Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Help Desk Reports License English US Policy Name new Policy home Enrollment data settings View users under this polic What was your childhood nickname cn gt Auto Enrollment Settings Auto Enroll Users Auto enrollment to be done by Policy X e You can apply auto enrollment settings to users of selected policy or to selected AD Objects Figure 1 68 COW y amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true Uy Favorites 2 Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Help Desk Reports License English US jest Policy Name new Policy home Enrollment Settings Enrollment data settings What was your childhood nickname cn bs Auto Enrollment Settings Auto Enroll Users Auto enrollment to be done by AD Objects v Select AD object to enroll Group v Select object to proceed e Select object and click Enroll button Enrollment settings will be applied to all the selected users 44 WORKING WITH ADMIN WEB Figure 1 69 Welcome administrator Logout Home Admin Help Desk Reports License English US5 v Policy home Enrollment data settings o A What was
10. in this machine e Click Install button of Windows Service Figure 1 18 2 Jii Password Reset Suite Setup Windows Service Service responsible for doing AD related operations reset change password attribute modification dell Uninstall Web Client Web Client for accessing Jii Password Reset Suite Ba Instal del Uninstall Logon Client Utility through which the user can reset the password from their logon screen Eo Install dell Urinstall e Then select a path to install 14 INSTALLATION Figure 1 19 a JiJi Password Reset Suite Windows Service Installation Select a path to install Jhi Password Reset Suite C Program Files UT echnologies PasswordF esets ute 5 Browse de Back La e Select the scope which has to be managed by JPRS Figure 1 20 p JJi Password Reset Suite Windows Service Installation Select the scope of Jhi Password Reset Suite morkswr D08 5 Browse NOTE Ji Password Reset Suite can manage the scope of pour interest leg an OU de Back La e Select Active Directory or File System to save the settings and enrollment datas 15 INSTALLATION Figure 1 21 da JiJi Password Reset Suite Windows Service Installation Mode to save the settings and enrollment data Active Directory Select AD location to store the settings works 2008 File System Select the folder to store the settings C Program Hles dd echnolo
11. lt Enter the url here gt Macros ACTIVEDIRECTORYATTRIBUTE Corresponding active directory value You can use all the active directory values in the mail by using the format ACTIVEDIRECTORYATTRIBUTE Example displayname gt Replaces with the display name of the user Search User Settings These setting were used to display the selected attributes while searching users For example 1f First Name Mobile City were the attributes selected in Search User Settings then while searching users only those attributes of the user will be displayed e Select the necessary attributes e Shift them to the nght e Save the settings Figure 1 46 Ow y amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SearchUserSetting aspx r Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US Search User Settings First Name Display Name User logon name Search User Settings i Department City Country Region Mobile Move attributes from left Note The selected attribute will be displayed in the user search result page If you need extra attributes you can add it as follows 31 WORKING WITH ADMIN WEB e Click on Add Attributes link label e A window will be opened Enter the attribute name display name and click ok button Figure 1 47 gO E http 192
12. user Dedicated help desk team will take care of password issues and reduce the security threats Chapter 2 SYSTEM REQUIREMENTS Windows Service e Dot Net Framework 3 5 e Windows Active Directory Domain setup or machine should have added in active directory domain Web Client e Dot Net Framework 3 5 with SP1 e HS 4 0 or higher with ASP Net version 2 0 50727 enabled Chapter 3 INSTALLATION There are two modes to install JiJi Password Reset Suit e Quick Setup e Advanced Setup Quick setup In this mode Web Client installation starts automatically after the completion of Windows Service installation Follow the below given steps to install J J Password Reset Suit in quick setup mode e Double click on the JPRS setup a window will be opened Click on Quick Setup and then click Next Figure 1 1 JPRS setup e Jiji Password Reset Suite setup Quick Setup This mode of setup automatically installs the required componenents windows service web chent and agent in the same machine Advanced Setup In this mode of setup you can install uninstall the required components windows service web client and agent in this machine e You can install Self Service or Help Desk or both Select as per your need and click Next INSTALLATION Figure 1 2 JPRS setup a a JiJi Password Reset Suite Windows Service Installation Select the funchonal mode in which you want to install 4 SelfService 4 H
13. 64102011 530 7572011 530 0 42 2011 530 0 4272011 5 30 0 64102011 530 4272011 5 30 0 75 2011 530 0 zz Sale III Friendly Mame JFASSelfsignedCertifc JPASSelSignedCertific JPASSelfSignedlertitic JPASSelSignedCertific JPPSelfSignedCertificate JPPSelfSignedCertificate JPASSelSignedCertific JPPSelfSignedCertificate JPASSelSignedCertific JWlAeportsSelfSigned Thumb Print FFO45F C590 CF R483S0 00 FE SS44 663E BB 337 FAA F373971 4359CF 45901 107 FIBA COCO 44566 0FD FEF SCFSDAFOCASZE AS TA EC4SO S59 1TE 604 30F 040 EBESAGF LBE 140448 8EE EDODSOSBSE 2F2946E 78 DBASSFESBBABLFDLSCH DSFZDEII5L4SFIAS40FL gt t e Now Web Settings window will be opened Select Logo Header image and type the Title for your webpages Figure 1 14 p JiJi Password Reset Suite Web Settings Display Pass Through Authentication Choose header image and logo for webpages Logo and Title Logo Tithe Jul Password Reset Suite Whole Header Header Image 12 Browse ef Ok gt 4 Cancel INSTALLATION e Click on Pass Through Authentication tab If you need to enable windows mode of authentication check the check box and click Ok Figure 1 15 a Ji Password Reset Suite Web Settings Display Pass Through Suthentication Enable windows mode of authentication Following settings should be made in internet explorer Go to internet explorer selec
14. Administrator Create user with the required rights Fact works r2008 ey Browse UserName Mew user Password ATT Mote i The user must have the right to Reset Password Read and Write attributes Create and Delete object on the selected scope I The user must hawe read and write access on the selected folder Ena INSTALLATION e So in the previous step you have selected or created an user to manage user accounts and passwords In this step you can select a particular admin group to manage Admin Web Client Figure 1 9 da JJi Password Reset Suite Windows Service Installation Select a group to manage Ji Password Reset Suite admin web client Domain Admins Kia n e Now you can select Virtual Directory or Website to launch the Web Client INSTALLATION Figure 1 10 4 Jili Password Reset Suite Website Configuration a Virtual Directory Recommended Websites Default Web Site Alas sels ervice O Web Site Self Service All Unassigned ol Enable SSL S5LPort 444 INSTALLATION Figure 1 11 a J l Password Reset Suite Website Configuration Virtual Directory Recommended Default web Site SelfService Web Site Descriptions Self Service Enter the IF Address to use for this website Dot Format All Unassigned E TCP port this website should use Default 80 a Host header for this website Default None Enable SSL 55LPort 444
15. Users You can invite users under the certain policy or by Active Directory objects to enroll to JiJi Password Reset 28 a By Policy WORKING WITH ADMIN WEB e To invite by Policy click Invite Users By Policy then select Policy Figure 1 41 So amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin InviteUnenrolledUsers aspx Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Invite Users Self Service Policy Settings y Xx Configure mail Help Desk Reports License English US v Invite Users Invite Users By Policy By ADObject Policy Test Policy v Unenrolled User Unenrolled Users Enrolled Users El All Users Users Without Mail id 5 J TestUser3 userll 6 63 2 6 i E E test 1 2J3456789100 m 5 v 569 items in 114 pages 3 a La m Ln m Ize Macros ACTIVEDIRECTORYATTRIBUTE Corresponding active directory value E e Select all users or unenrolled users or enrolled users or users without E mail id from the combo box as shown below e Now users will be listed Select the required users and click on Configure mail link label e Edit macros and enter the url which is to be used by users to enroll Figure 1 42 So amp http 192 168 1 119 SelfService S kes5mf45stpm3
16. active directory values in the mail by using the format ACTIVE DIRECTORY ATTRIBUTE Example displayname gt Replaces with the displayname of the user El Self Update Policy Here you can check on certain user informations which are to be updated by the users while working with self service Figure 1 72 SO Ly Favorites a Jili Password Reset Suite admin page AAA AZ Welcome administrator Logout Home Admin Help Desk Reports License English US y Policy Name new Policy home General TelePhones Organization Y Street Y Country P O Boxe Y City Y Zip Postal code 4 State Province Self Update Policy 46 WORKING WITH ADMIN WEB Help Desk Administrator can delegate authority to a particular user or groups called help desk authority Help desk can effectively manage all those users who need to perform password reset or to unlock account Help Desk Creation e Select a user or group or OU as Help desk admin e Select the users or group or OU to be managed by the help desk team These users can contact the help desk team in case if they lost their password or if their account is locked out e Click Add button to add the created help desk account Figure 1 73 SI y amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin HelpDesk Permissions aspx Ly Favorites A
17. allow to answer certain number of random question b General Settings You can enable the disabled user and unlock the locked users along with password reset c Password Change Settings You can set any one of the three options for the user who tries to change password e User must change password at next log on e User don t need to change password e Give the option to the user Figure 1 64 COW amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true v Uy Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Help Desk Reports License English US v Policy Name new Policy home Answer Settings Answer all the security questions during password reset Password Reset Settings Answer fandom security questions during password reset General Settings v Enable disabled user during password reset v Unlock locked user during password reset Password Change Settings O User must change password at next log on O User don t need to change password Give the option to the user Unlock Settings You can either allow users to unlock without answering the security questions or define number of questions to be answered by them while unlocking 42 WORKING WITH ADMIN WEB Figure 1 65
18. code 55 WORKING WITH SELF SERVICE WEB Figure 1 85 amp http 192 168 1 119 SelfService S ev52eb55giqykwbscxbj32ay User Enroll aspx P Bing x 00O we Favorites 3 User enroll page Search User J J Password Reset Suite Welcome testuser2 Logout AX RO Get Audio Code Type the above code in text box AXRO e Click Back if you have to edit the answers Finally click Enroll button to finish your enrollment process Figure 1 86 O amp http 192 168 1 119 SelfService S ev52eb55qiqykwbscxbj32ay User Enroll aspx ye Favorites User enroll page Search User J J Password Reset Suite Welcome testuser2 Logout User enrollment successfully completed CHANGE PASSWORD e Click on the Change Password tab e Enter the old password and the new password 56 WORKING WITH SELF SERVICE WEB Figure 1 87 OO amp http 192 168 1 119 SelfService S ev52eb55qiqykwbscxbj32ay User ChangePassword aspx v x P Bing Py Ly Favorites Li Change password page Jiji Password Reset Suite Welcome testuser Logout Y our password should contain atleast 0 characters Y Y our password is valid for 42 days Confirm New Password eessessesece N Y 2 K Get Audio Code Type the above code in text box NY2K e The new password must meet all the password complexities as mentioned in t
19. created by users Set the minimum answer length for custom questions Check the Allow same answer check box to allow users to enter same answers for two or more questions Click Save button to save the settings Figure 1 62 GO amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true w Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Help Desk License English US bd Reports Policy Name new Policy home Enrollment Settings gt Question Settings Number of questions to answer Allow custom question upto Answer Settings Minimum answer length for custom questions B Allow same answer 40 WORKING WITH ADMIN WEB Security Settings a Answer settings e In answer settings If you check the Show hidden text check box the user can have this option to view all their hidden enrollment answers passwords which they type while changing or resetting passwords e Check Allow case insensitive answers check box to allow users to enter case insensitive answers for enrollment questions b Incorrect Answers Lockout Settings e You can set to Lockout password reset after certain number of incorrect answers Lockout duration can also be set e If the users try with wrong answers for more than the specifi
20. new Cox Gana e Follow the settings explained in the succeeding sections to apply for this new policy e To delete select the policy and click Delete button Ranking Policies If the user is present in group as well as OU and if different policies were applied to user group and OU then the Policy will be assigned based on the priority First priority will be given for user next for group and then for OU If the same user 1s present in different groups we can assign priority using rank 1 e when a group has to be assigned with highest priority shift it to highest rank Export and Import You can create policy and export 1t to any location To import the file from any location click import button and add the file which contains the policies Enrollment Questions To edit the policy settings click on the Self Service Policy Setting tab and then click policy which has to be edited Now start editing as per your need e In Enrollment Questions setting you can add your own questions or builtin questions These must be answered by the users for authorization e Click Add question button type your own questions and click Save button 38 WORKING WITH ADMIN WEB Figure 1 59 Welcome administrator Logout Home Admin Help Desk Reports License Policy Name new Policy home Add View Questions e To use built in questions click Import from built in questions button Select questions and click
21. user e User must change password at next logon e User don t need to change password e If number of password reset requests per day by a helpdesk admin is set as limited then they can perform only the specified number of resets for the users those who were managed by them 48 WORKING WITH ADMIN WEB Figure 1 75 JiJi Password Reset Suite admi QU y amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin HelpDesk Settings aspx w Favorites amp Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Self Service Policy Settings Reports License English US Reports Reports helps to track the changes made in password by both help desk and Self Service users Change password at next logon Show this option to user O User must change password at next logon User don t need to change password Number of password reset requests per day by a helpdesk admin Unlimited O Limited Show hidden text View Reports e Click on the corresponding reports in the report column to view the change details e You can view the changes made in between certain dates e Click Add Remove columns button to add or remove the attributes column Figure 1 76 Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Admin Self Service Policy Settings Help Desk License E
22. your childhood nickname cn Auto Enrollment Settings Auto Enroll Users Auto enrollment to be done by AD Objects v einen in Mobile Code Verification These settings are used to create mobile code for users to authenticate while resetting their passwords a Smtp Settings e If you have already configured mail server settings in admin page then check Use default settings checkbox otherwise click the Mail server setting link label at the right corner e Enter details and click Test Connection button to test the setting e Click Save to save the settings Figure 1 70 Mail Server Settings Mail server fs Port Address User Name Password Use SSL 45 WORKING WITH ADMIN WEB b Mobile Code Verification Settings e Enter the email id to which the code is to be send e Type the subject Use the macro code in the body which will be replaced by the generated code value Figure 1 71 SO pr Uy Favorites a Jili Password Reset Suite admin page Home Admin Help Desk Reports License English U5 nd V Use default settings Mail server setting User name i Password SMTP server E Port z Pj Use SSL Mobile Code Verification Subject mobile code is this is your code Body code Macros Using custom formats code Replaces with generated code which is to be sent Using active directory attributes You can use all the
23. 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin SearchUserSetting aspx ri ix P Bing 2 Ue Favorites Jili Password Reset Suite admin page pag x v Add Attribute Attribute Name Display Name e To edit or delete select the attribute and click on the corresponding image shown at the center Agent Installation This is to reset password from the windows logon screen e Select any one of the packages and click install button Figure 1 48 Jili Password Reset Suite admin page Windows Internet Explorer a e gO 8 http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin Agentinstallation aspx v gt x P Bing Py Sr Favorites Jili Password Reset Suite admin page EA AA Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US Install Uninstall Setup XP Client Setup Vista Windows Client Setup x06 lows Clien N Download Setup Agent Installation e Select the computer in which it has to be installed Enter username and password and click proceed button 32 WORKING WITH ADMIN WEB Figure 1 49 gt a http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin UserDetailsAgent aspx click Install Sr Favorites a JiJi Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US
24. 18 TZO Wear ei 18 VI AAA AAA ee AAA AA RE 19 128 os a aos 20 9922 ER ANAA A EN 20 A Me ree eee ee nt ee eer etre Te erate 21 be ler A A A A nle 21 192 ds 22 Hs i ee ee ee Aen ae er Tenn Rn 22 IE east 24 O AA ee AA AA re 25 Peds nee ee italian 25 A O OI II O II tele 26 A nn ee ree ne ee ne nt ee err rn cet re eee 27 ES ee A A A RS te 28 TAO A dos 28 E O ee ee ee 29 A E EC ERS REINE N RENTE ee 29 DASS AAA A een rede 30 MAA o a E 30 SR OI O O II O A E A A E 31 TAO od 31 VAS PAS AA A A A A A EE T ET 32 VAS dis 32 A ee ee ee 33 A esse see ei 33 IA ee E O ed rer 34 AZ Sessel 34 I A O A IO II O II ee 35 e O rn mans ke Barnes 35 MI A A Er re 36 JiJi Password Reset Suite User Manual vi Chapter 1 OVERVIEW JiJi Password Reset Suit is a web based password management system JPRS is a compact pack which assists both self service and help desk management Administrators can easily manage user passwords by delegating authority to help desk team or they can allow users to take care of their own password problems Self Service Using Self Service Password Reset Administrator can set some security policies to users with which the end user can reset their own Active Directory password securely without any kind of assistance from technical professionals It reduces the number of password related Help Desk calls Help Desk Administrators can create a group of users Help Desk with permissions to reset the password of end
25. Computer name WINDOWS XP User name worksvr Domain Username Password ecccccces e You can also download the packages and install it in your machine Figure 1 50 COW y a http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin AgentInstallation aspx Vy Favorites 2 Jili Password Reset Suite admin page Welcome administrator Logout Self Service Policy Settings Help Desk Reports License English US z Install Uninstall Setup Download Setup Vista Windows Client Setup 64 bit Download Vista Windows Client Setup 32 bit Download XP Client Setup Download Agent Installation Auto Unenroll Users e You can apply unenrollment settings to the selected AD objects or selected policy 33 WORKING WITH ADMIN WEB Figure 1 51 COW gt amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin AutoUnenroll aspx w Favorites amp Jili Password Reset Suite admin page Welcome administrator Logout Self Service Policy Settings Help Desk Reports License English US z Auto Unenrollment Settin Auto unenrollment to be done by Policy Select Policy Test Policy Select policy to proceed Auto Unenroll Users e Select AD Objects or Policy and click Unenroll button Users under them will be unenrolled Figure 1 52 Welcome administrator Logout
26. H SELF SERVICE WEB Figure 1 95 La Im MEER E http 192 168 1 119 SelfService S s1ji4k55nvkedl55vhu5fh55 User UnlockAccount aspx y P Bing Pr VV anne ly Favorites Unlock Account ier e Answer all the previously enrolled questions Figure 1 96 oF es OU E http 1921681 119 SefService S s1ji4k55nvkedl55vhu5fh55 User UnlockAccount aspx PA PP Bing id iy Favorites Unlock Account AAA What was the color of your first car e Click Unlock button to unlock successfully 61 WORKING WITH SELF SERVICE WEB Figure 1 97 x SEI y E http 192 168 1 119 SeltService S s1ji4k55nvkedl55vhuSth55 User UnlockAccount aspx rx 62 Chapter 7 WORKING WITH HELP DESK WEB Help desk staffs have the permissions to reset users password and reset the locked out account They can perform these operations for users those who were managed by them Reset Password e Open Help Desk Web home page Start gt Programs gt JiJi Technologies gt JiJi Password Reset Suite gt Web Client gt Help Desk Web e A loginpage for help desk will be opened Figure 1 98 Helpdesk login page Windows Internet Explorer Fran GQ amp http 192 168 1 119 SelfService S 2zseklngjonmi545kxdjr0zd HelpDesk Login asp gt x Bing P Ly Favorites Helpdesk login page J J Password Reset Suite User Name testuser1 Password essessessese e Login and cl
27. JiJi Password Reset Suite User Manual JiJi Technologies JiJi Password Reset Suite User Manual JiJi Technologies Table of Contents IA IA un te ee ee ee 1 Ji E l Help DOSKE ee ee l 2S STEW REQUIREMENTS yo 2 Window O CIVIC E ew E E A IA A E AS 2 Web Chen res ee nee eee ae ey reer nee ree een a ere er Re eee eee eae 2 SINS TALLA HON a ee ee ee es rem 3 Quick SCUD ei a BEI KL Bali Berlinale 3 Advanced se er A A A A N 14 Installing Wndows SEIS das 14 Installine Web Client Sans sense 18 4 FEATURES esse a cd 23 Mam ES CCT Stearate ies sm O O een 23 Additional Features ronen a E dias 23 5 WORKING WITH ADMIN WEB a a 24 omenan A freee Ter ere nen errr amen errr eer er ret see rr rere 24 ser Status SHE 24 PUD TT Sete eect ones ee esse Net 24 PROMI A ee ee ee ee 25 Enable Disabl Feaire a ie 26 Lanelas Selimesinen sans 26 Notitication SELBER Easter 23 Inviie Us ie 28 Search User Settines ascii dai Bei 31 Agent Tas talla ee as 32 Auto Une nroll Users Nee 33 Mall Server SNE S satire 35 Exclude AD Objects from Reports sta kn 35 Pass Through Authentication 22022s20ssssessneneneesenennnenennnnnnensnennsn nennen nen 36 SELE SERVICE POLICY SET TIN OS a 37 Creating and Deleting Polla A A 37 Rankine Polis uni sa ic ee 38 Export and IMPONE AE A TEE 38 Entollment OUCSTIONS rasen 38 Enr llment Set OS sei er ee ee 40 SECUS CNE a a a bie da 41 Password Reset Se tin OS recne aan gig 41
28. Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Self Service Policy Settings Reports License English US F Helpdesk Management AA nse e Similarly you can add many help desk accounts consisting of help desk admin and managed users Create Helpdesk s Helpdesk admin Group v Users managed by helpdesk admin Group v List of Helpdesk accounts o ASS Note Ifa group is included in Managed Users then only the direct members of the group is considered e Click Save to save the settings 4 WORKING WITH ADMIN WEB Figure 1 74 Ow y amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin HelpDesk Permissions aspx X H Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Self Service Policy Settings Reports License English US Helpdesk Creation Create Helpdesk Helpdesk Management Helpdesk admin Group Y Domain Admins Users managed by helpdesk admin Group v Users Add List of Helpdesk accounts Note If a group is included in Managed Users then only the direct members of the group is considered Help Desk Settings e You can select any one of the following choices for change password option Selected setting will be displayed in the help desk web Change password at next logon e Show this option to
29. Self Service Policy Settings Help Desk License English US y Exclude 4D Objects from Reporting Schedule Select the reports for scheduling Schedule Reports View schedules Add schedule View Reports E Reports Password expired users Soon to expire user password Enabled users Disabled users Locked out users Unlocked users Report category Enabled users Disabled users Unlocked users Locked users General reports Self service reports Help desk reports Password expired users Soon to expire user password Inactive users Added reports E Inactive users 3 Self service audit Reset password Change password Unlock account Du Enrolled users Next Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt An E Help desk audit Reset password y P e You can select reports from general self service and help desk for a single schedule 51 WORKING WITH ADMIN WEB Figure 1 79 e D 2 http 192 168 1 119 SelfService S tgferuvnhxl2fg55fpaoitnj Admin Report Reports aspx id new Favorites 2 Jili Password Reset Suite admin page Welcome administrator Logout Admin Self Service Policy Settings Help Desk License English US Schedule Reports Schedule View schedules Select the reports for scheduling View Reports E Reports Password expired users Report category Self e rep Added reports
30. Welcome administrator Logout Admin Self Service Policy Settings Help Desk Reports License HelpDesl y 9 9 2010 Bear 9 9 2010 10 42 00 AM ResetPassword CN Administrator CN Users DC 2003TEST DC local CN Administrator CN Users DC 2003TEST DC local 9 9 2010 1 44 43 PM Reset Password CN Test User1 0U TestOU DC 2003TEST DC local CN test1 C N Users DC 2003TEST DC local 9 9 2010 1 51 48 PM Unlock Account CN Test User1 0U TestOU DC 2003TEST DC local CN test1 CN Users DC 2003TEST DC local 9 9 2010 1 58 58 PM Unlock Account CN TestUser1 OU TestOU DC 2003TEST DC local CN test1 CN Users DC 2003TEST DC local 9 9 2010 3 35 19 PM Unlock Account CN TestUser1 OU TestOU DC 2003TEST DC local CN test1 CN Users DC 2003TEST DC local Admin Here you can make all the general settings related to Self Service as well as Help Desk Password Reset 25 WORKING WITH ADMIN WEB Enable Disable Feature Administrator can disable certain features that should not be used by users Features that can be enabled or disabled by admin are given below e User Enrollment e Password Reset e Change Password e Unlock Account e User Self Update Policy Figure 1 37 Password Reset Suite admin page Windows Internet Explor amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin EnableDisableSettings aspx v gt x pP Bing Py Sr Favorites a Sidi Password Reset Suite admin page Welcome administrator Log
31. al information E Reports Password expired users Soon to expire user password agai uses Schedule name test nn nn Description schedule Unlocked users Report file type Inactive users EN E Self service audit Reset password ESE Change password Unlock account Enrolled users Next Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt All A Help desk audit Reset password v Bl e Select the report category You have three main types of reports They are General Self Service Help Desk reports Select Any of the needed reports from the left and shift it to right e General Reports e Password expired users e Soon to expire user password e Enabled users e Disabled users e Locked out users e Unlocked users e Inactive users Self Service Reports e Reset password e Change password e Unlock account e Enrolled users 50 WORKING WITH ADMIN WEB Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt All Self service reports e Help Desk Reports e Reset password e Unlock account e All help desk reports Figure 1 78 Jili Password Reset Suite admin page Windows Internet Explorer Su Ly Favorites bobe Bing Py amp http 192 168 1 119 SelfService S tgferuvnhxl2fg55fpaoitnj Admin Report Reports aspx id new amp JiJi Password Reset Suite admin page Welcome administrator Logout Home Admin
32. ays Send notification email to manager 1f user not changed password when certain days left to expire 21 WORKING WITH ADMIN WEB Figure 1 39 Ji Ow amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin EmailNotification aspx Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Self Service Policy Settings Help Desk Reports License English US Email Notification View users without email id Notification Settings Send notification email during password reset Configure mail Send notification email after enrollment Hide Language English US y Subject Self service Enrollment Completed Dear samaccountname Mail text You are successfully enrolled to JiJi Password Reset Suite Send notification email during password change Configure mail Send notification email for password going to expire in days Configure mail Send notification email to manager if user not changed password when days left to expire Hide Language Eng Subject samaccountname Password Expiration Notification Dear managername A Mail Text The user samaccountname password is going to expire in soontoexpire days The user reset the password on Inwdlastsetl Please advice samaccountnamel ta change e You can use macros to replace the user name manager na
33. ble two way authentication by allowing users to enter the Mobile Code to reset their passwords e After answering the security answers correctly enter the secret code received through the mobile and click Next 59 WORKING WITH SELF SERVICE WEB Figure 1 93 IRB om 4 u la ES gt amp http localhost SelfService S 41de4dsqoroghnnyllmzehrym ResetPassword aspx jscript true v Bing Py us che Favorites Az E Suggested Sites E Web Slice Gallery Reset User Password cil v E dh v Pagew Safety y Tools v O El ii Local intranet Protected Mode Off fa y 100 y a e Enter the new password and click Reset button Figure 1 94 ae ee P mes G amp http flocalhost SelfService S 41de4sqoroghnnyl0mzehrym ResetPassword aspx jscript true BA 2 Bing Py che Favorites 5 E Suggested Sites y E Web Slice Gallery y i Reset User Password ay O mp y Pager Safety Toolsy r Your password should contain atleast 7 characters a Your password characters should be from three of the following four categories English uppercase characters A through Z vr Get Audio Code Type the above code in text box ZON User must change password at next logon El Local intranet Protected Mode Off fay Q100 Unlock Account e Open Self Service Web Click on the Unlock Account option e Enter username and click Next 60 WORKING WIT
34. d in local machine e Scope Details window will be opened Enter local host IP and port number and click Ok 20 INSTALLATION Figure 1 30 p Scope Details LocalHost C Remote Host IF N S YFZOOSR 2 1 Port 0009 e Scope gets added as shown below Figure 1 31 2 Jili Password Reset Suite Web Settings 2cope Display Pass Through Authentication List of scope you can manage by the JPRS Admin Web Client works 2008 e If Windows Service is installed in remote machine click Remote Host enter the details and click OK button 21 INSTALLATION Figure 1 32 amp Scope Details Local Host 0 Remote Host IF 192 169 1 33 Domain Name workswr200gr2 User Name administrator een Password Port 0009 Cancel e Finally check any of the checkbox which has to be launched and click Finish Figure 1 33 a Configuration Completed Successfully Configuration of Jii Password Reset Suite completed successfully Do vou want to 4 Launch Admin Web U Launch Helpdesk eb gp w Launch User Web gp 22 Chapter 4 FEATURES Main Features End users can perform following self service actions e Self reset password e Self change password e Self unlock account e Self update the Active Directory Attributes Administrators can perform the following actions e Configure self service policy settings for each Group OU Set of Users e Configure email notifications for pas
35. ed number of times they will be lockedout from resetting the password They cannot try to reset password till the completion of lockout duration c Captcha Display Settings Y ou can set the following settings to None Low High Medium Extreme in Captcha Display e Background noise level e Line noise level e Font warphing level e Length of display text Figure 1 63 TE A TT Say Ben ge Dee ger teset Suite adi page Windows Internet Explore s LU Yass PS 3 COW amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin SelfServiceP olicy aspx P olicyName new amp Scope false amp Edit true x Bing 2 jr Favorites 2 Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Help Desk Reports License English US ad Policy Name new Policy home Answer Settings Y Show hidden text Security Settings Allow case insensitive answers Incorrect Answer Lockout Settings Lockout the password reset and unlock actions after 3 incorrect answers Lockout for 10 minutes Captcha Display Settings Background noise level Low v Line noise level Medium r Font warphing level Extreme bi a Length of display text 6 Password Reset Settings a Answer Settings 41 WORKING WITH ADMIN WEB You can set to answer all the questions while password resetting or you can
36. elpDesk e Browse the installation path Figure 1 3 a J l Password Reset Suite Windows Service Installation Select a path to install Jhi Password Reset Suite Program Files JWiT echnologies PassworndR esetS uite E Browse de Back La e Select the scope which has to be managed by JiJi Password Reset Suit INSTALLATION Figure 1 4 da JJi Password Reset Suite Windows Service Installation Select the scope of Jhi Password Reset Suite morkswr D08 Es Browse NOTE Jdi Password Reset Suite can manage the scope of pour interest leg an OU de Back La e Now select the mode to save the settings and enrollment data and click Next e If you select Active Directory then these datas will be stored in it e If you select File System datas will be saved in folder in selected location in your computer INSTALLATION Figure 1 5 a J l Password Reset Suite Windows Service Installation Mode to save the settings and enrollment data Actiwe Directory Select AD location to store the settings work syr2D08 Es Browse File System Select the folder to store the settings C Program Files JWiT echnologes PasswordA Select the folder to store the user enrollment data LA Program Files JWiT echnologies Passwordr SE ts e Now you have to select or create an user who must have the right to use this reset tool e Click Select User and browse the already existi
37. ers Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt All E Help desk audit Resetpassword e Enter the e mail id to send mail and click Finish button 52 WORKING WITH ADMIN WEB Figure 1 81 e D gt amp http 192 168 1 119 SelfService S tgferuvnhxl2fg55fpaoitnj Admin Report Reports aspx id new Welcome administrator Logout Home Admin Self Service Policy Settings Help Desk License Schedule Reports Schedule View schedules Enter the E mail addresses to send scheduled reports View Reports E Reports Password expired users Soon to expire user password Enabled ers E Mail addresses Disabled users test testmail com Locked out users Unlocked users Inactive users E Self service audit Reset password Change password Unlock account Enrolled users Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt All E Help desk audit Reset password View Schedule Here you can view history of all the schedules which were created before 53 Chapter 6 WORKING WITH SELF SERVICE WEB Administrator can provide certain rights to user for self resetting and self changing of passwords through self service password reset To start with users have to login and enroll themselves USER DETAILS e Open Self Service Web home page and log in Start gt Programs gt JiJi Technologies gt JiJi Password Reset Suite gt Web Client
38. ges Fasswordh icy Browse Select the folder to store the user enrollment data LA Program Files JWiT echnologies PazswordA be Browse 4 Back i e Select or create authorised user who must have the right to reset passwords and unlock accounts Figure 1 22 da J l Password Reset Suite Windows Service Installation Select or create an user account on behalf of which Jhi Password Reset Suite will run Select User UserName Administrator En Browse Sl Browse Password 0 Lreate user with the required rights Users Mote i The user must have the right to Reset Password Read and Write attributes on the selected scope I The user must hawe read and write access on the selected folder amp Back a e Select a group to manage Admin Web Client 16 INSTALLATION Figure 1 23 da J l Password Reset Suite Windows Service Installation Select a group to manage Ji Password Reset Suite admin web client Domain Admins Kos m 39 e Now Windows Service installation is completed successfully Figure 1 24 4 JiJi Password Reset Suite Windows Service Installation JPRS service installation completed successfully 17 INSTALLATION Installing Web Client e Click Install button of Web Client Figure 1 25 a J l Password Reset Suite Setup Windows Service Service responsible for doing AD related operations reset change password attribute modificat
39. gt Self Service Web Figure 1 82 amp un ae A IO amp http 192 168 1 119 SelfService S ev52eb55qiqykwbscxbj32ay Login aspx arg OtherUser rl Xx _ lg Favorites 2 JPRS end user login Unlo unt locked due to wrong password attempts during logon e Login and click About me tab Enter all the general Address Telephone Organisation details and save them 54 WORKING WITH SELF SERVICE WEB Figure 1 83 E Es p gO ig http 192 168 1 119 SelfService S ev52eb55qigykwbscxbj32ay User AboutMe aspx y x P Bing y Ly Favorites amp About me N Search User J J Password Reset Suite Welcome testuser2 Logout ME Enroll Change Password eee First name TestUser2 Last name Initials Display name TestUser2 Description Office Telephone number Other Telephone Numbers E mail Web page Other web pages ENROLLMENT e Click Enroll tab Set of questions will be given to you Figure 1 84 CIO amp http 192 168 1 119 SelfService S evS2eb55qiqykwbscxbj32ay User Enroll aspx v 4 x P Bing Pr ye Favorites User enroll page Search User JiJi Password Reset Suite Welcome testuser2 Logout i me ma mana m Minimum Answer Length is 3 Question l What was the color of your first car al Answer ee Show hidden text Next e Enter suitable answers for the questions and the captcha
40. he Password Complexity text box Type the given code and click Change button Figure 1 88 Cow Y amp http 192 168 1 119 SelfService S ev52eb55 qiqykwbscxbj32ay User ChangePassword aspx Uy Favorites a Change password page Search User J J Password Reset Suite Welcome testuser2 Logout i aaen saae Password changed successfully RESET PASSWORD e If you forget your password and if you need to reset it follow the given steps e Open Self Service Web Click on the Reset Password option e Enter username and click Next 57 WORKING WITH SELF SERVICE WEB Figure 1 89 Ir 2 ntp 192 168 1 119 SelfService S sLjiK5SnvkedISSvhufh55 ResetPassword aspxliscript true rt x Next e Answer all the previously enrolled questions Figure 1 90 x What was the color of your first car e Enter new password and code 58 WORKING WITH SELF SERVICE WEB Figure 1 91 e D amp http 192 168 1 119 SelfService S s1ji4k55nvkedl55vhu5fh55 ResetPassword aspx jscript true v x P Bing Dr gle Favorites Reset User Password Get Audio Code Type the above code in text box SEQL User must change password at next logon Reset e Click Reset button to reset your password successfully Figure 1 92 e gt amp http ay gly Favorites BR Reset Password using Mobile Code Verification Administrator can ena
41. ick Reset Password tab e Enter user name whose password is to be reset new password and then click Reset button 63 WORKING WITH HELP DESK WEB Figure 1 99 M TE OU 4 http 192 168 1 119 settService S 2zsek1 ngjonmis45kxdjr0zd HelpDesk ResetPassword aspx Tx O sing p Sr Favorites 2 Reset User Password Search User JiJi Password Reset Suite Welcome testuserl Logout Unlock Account e Now the password is reset successfully Figure 1 100 O Y amp http 192 168 1 119 SelfService S 2zsekl ngjonmi545kxdjr0zd HelpDesk ResetPassword aspx gt x Ly Favorites 2 Reset User Password Search User JiJi Password Reset Suite Welcome testuserl Logout Unlock Account UNLOCK ACCOUNT e Click Unlock Account tab e Enter user name who requested to unlock the account 64 WORKING WITH HELP DESK WEB Figure 1 101 Ow amp http 192 168 1 119 SelfService S 2zsekl ngjonmi545kadjzd HelpDesk UnlockAccount aspx x Uy Favorites amp Unlock User Account Search User JiJi Password Reset Suite Welcome testuserl Logout Reset Password e Click Unlock button to unlock it successfully Figure 1 102 AMAS OJO 4 117 1921681119 Set serice SQqLugo55L313a4Sbh3rgc45 HelpDesk UnlockAccountaspx a Sr Favorites 2 Unlock User Account JiJi Password Reset Suite Welcome testuserl Logout Reset Password 65
42. ion i Install dll Uninstal Web Client Web Client for accessing Jili Password Reset Suite Ta Install dal Uninstal Logon Client Utility through which the user can reset the password from their logon screen e Select the path to install and click Next Figure 1 26 a J l Password Reset Suite Website Configuration Select folder path to install Juli Password Reset Suite web client C Program Hles JWiTechnologies Pas wordhezetSuite y Browse 18 INSTALLATION e Select Virtual Directory or Website to launch the Web Client You can also enable SSL certificate to maintain security as shown in Quick setup Figure 1 27 4 Jili Password Reset Suite Website Configuration Virtual Directora Recommended Websites Default Web Site Alas SelService Web Site Self Service All Unassigned De z Enable SSL S5LPort 444 E Back de Install e Display settings and Pass Through Authentication are same as that seen in Windows Service e Now select scope which has to be managed by your Web Client by clicking Add button 19 INSTALLATION Figure 1 28 A Jili Password Reset Suite Web Settings Scope Display Pass Through Authentication List of scope you can manage by the JPRS Admin Web Client e If you install Windows Service in local machine click Yes otherwise click No Figure 1 29 Tih Password Reset Suite EZ Is Windows Service installe
43. me password expiration date etc As you enter the macros they get updated to the actual value automatically e You can also use Active Directory attributes Figure 1 40 uite Doe 4 http 1921681 119 SelfSerice S kesSmf45stpm3zfvsmi0ra45 Admin EmailNotification aspx Ww Favorites 2 Jili Password Reset Suite admin page Welcome administrator Logout Self Service Policy Settings Help Desk Reports License English US Email Notification View users without email id Notification Settings Send notification email during password reset Configure mail Send notification email after enrollment Configure mail Send notification email during password change Configure mail Send notification email for password going to expire in days Configure mail Send notification email to manager if user not changed password when days left to expire Configure mail Macros Using custom formats EXPIRATIONDATE Replaces with the password expiration date of the user SOONTOEXPIRE Replaces with number of days left to expire password MANAGERNAME Replaces with name of the manager NEWPASSWORD Replaces with new password of the user Using active directory attributes You can use all the active directory values in the mail by using the format ACTIVEDIRECTORYATTRIBUTE Example displayname gt Replaces with the displayname of the user Invite
44. ng user Figure 1 6 a J l Password Reset Suite Windows Service Installation Select or create an user account on behalf of which Ji Password Reset Suite will run Select User User Name Password Create user with the required rights ser Mote The user must have the right to Reset Password Read and Write attributes Create and Delete object on the selected scope i The user must hawe read and write access on the selected folder Back da INSTALLATION e A window will be opened Use it to select the authorised user User will be added as shown below Figure 1 7 a Jii Password Reset Suite Windows Service Installation Select or create an user account on behalf of which Ji Password Reset Suite will run Select User User Name Administrator dy Browse Password AAA Create user with the required rights ser Mote The user must have the right to Reset Password Read and Write attributes Create and Delete object on the selected scope i The user must hawe read and write access on the selected folder Back le e To create new user you have to click Create user with Required rights Select the root in which the particular user has to be added and then type the user name and password Figure 1 8 a J l Password Reset Suite Windows Service Installation Select or create an user account on behalf of which Ji Password Reset Suite will run Select User
45. nglish US5 y a Exclude AD Objects from Reporting Schedule Reports View schedules View Reports 3 Records EJ E Reports Password expired users s A TestUserl CN TestUserl OU TestOU DC 2003TEST DC local oon to expire user password Enabled users TestUser2 CN TestUser2 OU TestOU DC 2003TEST DC local Disabled users Us2 CN Us2 CN Users DC 2003TEST DC local Locked out users Unlocked users Inactive users E Self service audit Resetpassword Change password Unlock account Enrolled users Unenrolled users Reset Password Failed Attempt Unlock Account Failed Attempt All A Help desk audit Reset password y KA oe 49 WORKING WITH ADMIN WEB Schedule reports You can schedule the reports to view it through e mail at regular intervals of time Generated reports will be send periodically to the provided e mail id Add schedule e Click Add schedule tab Enter schedule informations and click Next Figure 1 77 J Jili Password Reset Suite admin page Windows Internet Explorer Le os OL y 8 http 192 168 1 119 SelfService S tgferuvnhxl2fg55fpaoitnj Admin Report Reports aspx id neu 5 x E Bing Pp 2 Sr Favorites B Jili Password Reset Suite admin page Welcome administrator Logout Home Admin Self Service Policy Settings Help Desk License English US v Schedule Reports r Exclude AD Objects from Reporting Schedule View schedules Add schedule Enter the schedule gener
46. out Home Self Service Policy Settings Help Desk Reports License English U5 v Enable Disable Features Enable Disable Settings V Enable user enrollment Y Enable password reset Y Enable change password J Enable unlock account Enable user self update policy Language Settings e You can choose the suitable language for users 26 WORKING WITH ADMIN WEB Figure 1 38 OU gt amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin Languagesettings aspx v H Favorites amp Jili Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US mn a Language Settings Choose language options for users Y English US M Deutsch Italiano a Francais Espa ol Pyeexnit Svenska Nederlands Note The chosen language options will be shown in the user reset page By default the reset page will be shown with the browser language setting Notification Settings You can set the following notification settings to alert the users to reset their passwords or alert managers to advice them to reset e Send notification during password reset Send notification email after enrollment Send notification during password change Send notification email for password going to expire in few d
47. s Status Statistics Audit Self Service Y 9 9 2010 9 9 2010 10 08 19 ResetPassword administrator 2003TEST local True Password reset successfully 192 163 1 119 AM eh While attempting the action the given answer for the current question 10 10 01 ResetPasswordFailedAttempt administrator 2003TEST local False En sie A 192 168 1 119 AM What was the color of your first car was wrong 9 9 2010 10 24 45 Unlock Account True User unlocked successfully 192 168 1 119 AM 9 9 2010 10 26 26 Unlock Account administrator 2003TEST local True User unlocked successfully 192 168 1 119 AM 9 9 2010 10 36 22 ResetPassword False Exception has been thrown by the target of an invocation 192 163 1 119 AM 9 9 2010 The password does not meet the password policy requirements Check the 10 36 43 ResetPassword administrator 2003TEST local False minimum password length password complexity and password history 192 163 1 119 AM requirements Exception from HRESULT 0x800708C5 9 9 2010 The password does not meet the password policy requirements Check the 10 37 04 ResetPassword administrator 2003TEST local False minimum password length password complexity and password history 192 168 1 119 e Select Help Desk option from the combo box and view Help Desk audit Figure 1 36 L http 192 168 1 119 SelfService S Isvjv5zjodhcf54553dpib55 Admin home aspx amp Jili Password Reset Suite admin page
48. s chart by clicking Exclude AD Objects from Chart button e To view the updated report click Refresh Chart button o Figure 1 34 Jili Password Reset Suite admin page Windows Internet Explorer leo G9 lg http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin home aspx r 4 x H Bing P y Uy Favorites A Jili Password Reset Suite admin page Welcome administrator Logout Admin Self Service Policy Settings Help Desk Reports License Users Status Statistics Exclude AD Objects from Chart Refresh Chart Enrolled UnEnrolled Enabled Disabled Locked Unlocked Password Expired Users Users Users Users WE Enrolled HM Enabled MI Locked HM Password MH Unerrolled gt HA Disabled MA Unlocked WE Other AUDITS The changes made in passwords due to Self Service and Help Desk Password reset were displayed in Audit WORKING WITH ADMIN WEB e You can view audit for the selected date e Generated report can be exported and stored in csv format e You can select Self Service from the combo box to view the change details related to it Self Service audit is shown below Figure 1 35 ES amp http 192 168 1 119 SelfService S lsviv5zjodhcf54553dpib55 Admin home aspx v s x 2 Bing amp Jili Password Reset Suite admin page Welcome administrator Logout Admin Self Service Policy Settings Help Desk Reports License English US Md User
49. sword soon to expire users change password reset password e Can view general Self Service Help Desk reports e Can schedule reports Help desk can e Reset passwords and unlock accounts of the users who request them Additional Features e GINA Extension Credential Provider e Two way authentication before password reset by using Mobile Code Verification e Multilingual support in major European languages French German Italian Spanish and Russian 23 Chapter 5 WORKING WITH ADMIN WEB Administrator must have the full control over every password reset and change operations They must delegate authority to the help desk using AdminWeb so that the help desk staffs can reset password to all users under the control of administrator They can provide rights to users through Self Service settings so that every users can manage their own password problems without the help of help desk people Both Self Service and Help Desk settings which can be made by administrators are explained below Home Home page contains User Statistics and User Audits You can click on the graph to view the corresponding reports User Status Statistics e This is the graphical representation of Enrolled Unenrolled Enabled Disabled Locked Unlocked Password Expired Users e From this graph you can easily find out number of users were locked disabled and so on e If you do not need audits for certain AD Objects you can exclude it from the statistic
50. t Tools Internet Options option gt Select Security tab click Local intranet zone and then select the custom level In custom level settings select User Authentication to enable Automatic logon with current user name and password Note Pass through authentication wall not work through prosy server Ei Cancel j Note To enable windows mode of authentication follow the steps given in the Pass through Authentication tab e Finally a window will be opened which asks whether to launch Admin Helpdesk User Web or not Select any of the needed web and click Finish Figure 1 16 p Configuration Completed Successfully Configuration of Jii Password Reset Suite completed successtully Do you want to Y Launch Admin web U Launch Helpdesk Web a Launch User eb gp 13 INSTALLATION Advanced setup In this mode you can select Windows Service or Web Client to install or uninstall as per your need You can also install Logon client which is used to reset password from the logon screen Installing windows service e Select Advanced Setup and click Next Figure 1 17 a J l Password Reset Suite Setup Quick Setup This mode of setup automatically installs the required componenents windows service web client and agent in the same machine Advanced Setup In this mode of setup you can install uninstall the required components windows service web client and agent
51. t object and click Browse button 35 WORKING WITH ADMIN WEB Figure 1 55 J Ow y amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin ExcludeObject aspx Hz Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US T Exclude AD Objects From Reports Note The selected AD Objects will be excluded from Reports and chart in Home page Select Object Group vl Select Container Exclude AD Objects From Reports e Add it in Excluded objects list and click Save button Figure 1 56 Ow amp http 192 168 1 119 SelfService S kes5mf45stpm3zfvsmi0ra45 Admin ExcludeObject aspx Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US z Exclude AD Objects From Reports Note The selected AD Objects will be excluded from Reports and chart in Home page Select Object OU Excluded Object s List o a Remove TestOU ou Exclude AD Objects From Reports Pass Through Authentication This is to enable Windows Mode of Authentication while logon This is available for self service users only 36 WORKING WITH ADMIN WEB Figure 1 57 JiJi Password Reset Suite admin page Windows Internet E
52. xplorer Fra x lb F http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin PassThroughAuthentication aspx v e X Bin Pr y g g Sr Favorites a Jili Password Reset Suite admin page Welcome administrator Logout Home Self Service Policy Settings Help Desk Reports License English US v Pass Through Authentication To enable pass through authentication go to C Program Files JiJiTechnologies PasswordResetSuite WebServiceFiles and run Configuration exe Now select Pass through authentication tab and then check Enable windows mode of authentication and click OK Note Pass through authentication is now available for selfservice users only Pass Through Authentication Note E If you had not enable it while installation follow the steps given in Pass Through Authentication tab to make it enable SELF SERVICE POLICY SETTINGS Click on Self Service Policy Settings in Admin Web A default policy will be already available You can edit 1t or create your own policy for Self Service users Creating and Deleting Policies e Click New Policy button to create new policy Enter Policy name and click OK button 37 WORKING WITH ADMIN WEB Figure 1 58 gt amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin PasswordResetP olicy aspx A Sr Favorites 8 Jili Password Reset Suite admin page m BE Policy name
53. zfvsmi0ra45 Admin InviteUnenrolledUsers aspx Uy Favorites a Jili Password Reset Suite admin page Language English US a y estUserl a userl1 amp m test a v 1 2 3 456789 0 gt m age size 5 v 569 iterns in 114 pages Subject Jiji Password Reset Suite Enrollment Text Dear samaccountname Please use the below url to enroll to JiJi Password Reset Suite Enter the url here gt Macros ACTIVEDIRECTORYATTRIBUTE Corresponding active directory value You can use all the active directory values in the mail by using the format ACTIVEDIRECTORYATTRIBUTE Example displayname gt Replaces with the display name of the user e Click Save button to save the settings and Invite button to send invite 29 WORKING WITH ADMIN WEB b By AD Objects e To invite by AD Objects Click Invite Users By AD Objects e Select Object such as User Group OU Domain Browse and add the object Figure 1 43 J sword Res Ow amp http 192 168 1 119 SelfService S kesSmf45stpm3zfvsmi0ra45 Admin InviteUnenrolledUsers aspx Sly Favorites 2 Jili Password Reset Suite admin page Home Self Service Policy Settings Help Desk Reports License English US Invite Users Invite Users By Policy By ADObject Select object se Group Invite Users User Domain Select object to proceed Configure mail
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