SA-Announce Park-N-Page Paging System User Manual - Syn-Apps
Contents
1. lts name is Syn Apps license For an evaluation license please go to lt http www esyn apps neb gt and register SA Announce Park N Page Paging System Page 12 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Configuring CallManager Addresses Type the IP address of your CallManager Server s You are allowed to input a maximum of five CallManager Servers The first IP address field populated designates the primary CallManager server In the event that you wish to designate a secondary CallManager for the SA Announce Park N Page Paging System to rollover to in case of system failure you may designate up to 4 back up CallManager servers All servers are required to have the same administrator user ID and password designated and must be running the same version of CallManager Additionally all back up CallManager servers must be using the same SQL SA password Click Next to proceed ParkNPage Call Manager Addresses gt 3Syn Apps ParkNPage Call Manager Addresses Call Manager 1 Please enter the addresses of your Call Managers 10 0 0 201 Call Manager 2 ore ooo Call Manager 3 Call Manager 4 Call Manager 5 SA Announce Park N Page Paging System Page 13 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Call Manager NT Authentication Enter the Windows user account name for the CallManager This us2. When the application is configured you will see the following success window Click OK to proceed ParkNPage Configuration xi The application was configured successfully Click OK to proceed ParkNPage xi You can reconfigure Park Page later using Start Menu Programs Syn pps ParkNPagei Configure ParkNPage SA Announce Park N Page Activation Type gt SA Announce Park N Page Paging System Page 20 User Manual SA Announce Park N Page Paging System You are now required to activate your copy of SA Announce Park N Page Select Activate online if your SA Announce Park N P age server has access to the Internet Select By Email if your SA Announce Park N Page server does not have access to the Internet Click Next to proceed Activation Type gt Sun Apps Activation Wizard Activation Type If you have internet access you can proceed with instant Online Activation otherwise chose Activation By Email Select activation type Online C By Email SA Announce Park N Page Online Activation a SA Announce Park N Page Paging System Page 21 User Manual SA Announce Park N Page Paging System If you selected the Online option you will be presented with a success window once your application is activated Click OK to continue Online Activation Sun Apps Activation Wizard Online Activation Please login in the Registration web page and the registratio
3. Announce Park N Page Paging System SA Announce Park N Page Installing Once SA Announce Park N P age has been successfully installed this message will appear Click Finish Completing the ParkNPage Setup Wizard Setup has finished installing ParkNPage on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup SA Announce Park N Page Paging System Page 11 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Configuration In order to use the SA Announce Park N Page software a valid license key must be obtained You can register and obtain product licenses by visiting the Syn Apps website at www syn apps net Once you have received a license file save it to a known location If you have already obtained your license key by mail insert the Syn Apps floppy disk into your computer Click Browse to locate the license file Once you have located the appropriate license key select it and click Open Click Next to proceed ParkNPage Configuration Select a License File gt i Syun Apps ParkNPage Please chose the location of your license file fou may type a new folder name or click the Browse button to find a location Select a license file Please select the directory where you saved the license file you received from Syn Apps by mail Ic Browse The application will not work without a valid license file
4. repeat message in an announcement Delay between messages in an announcement sec Voice mail prefix Save Internet SA Announce Park N Page Paging System Page 31 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Troubleshooting Within the Troubleshooting tab you will be able to view several options by using the Info Tests Prepare Report and Service log level buttons Troubleshooting Info The Info tab shown below provides a list of the application settings File Edit View Favorites Tools Help ay Q Back x 2 search sy Favorites Media O7 2 BG Address http 10 0 0 16 ParkNPage Traubleshaoting aspx Gis a Syn Apps Sites Lines Services Troubleshooting Help Park and Page Troubleshooting Info Tests Prepare Report Service log level Jtapi Service log Configuration lo Site log Name of virtual phones used to call external phones SEPEEEEE39F9500 SEPEEEEE39F9501 SEPEEEEES9F9502 SEPEEEEE39F9503 SEPEEEEE39F9504 Registry settings from key HKEY_LOCAL_MACHINE SOFTWARE JavaSoft Prefs parkin Page path C Program Files Syn Apps ParknPage setupVersion 110 17 call manager ip address 1 10 0 0 201 call manager ip address 2 call manager ip address 3 call manager ip address 4 call manager ip address 5 cm nt admin user administrator cm nt admin password delat sgl server name synapps0
5. 2 E Done Internet SA Announce Park N Page Paging System Page 32 User Manual SA Announce Park N Page Paging System Troubleshooting Tests The Tests tab shown below provides a basic self test mechanism If you click the Run all test button the following report will be shown arkNPage Troubleshooting osoft Interne Eix Eile Edit wiew Favorites Tools Help amp Q Back x e A search 2e Favorites Meda O7 3 B Address http 10 0 0 16 ParkNPage Troubleshootingaspx Go Links gt UT P Support E Syn Apps Sites Lines Services Troubleshooting Help Park and Page Troubleshooting Info Tests Prepare Report Service log level Run all tests Phone Info was succesfully read Database Connection succesfull ParkNPage Broadcaster restarted authenticate inc and authenticate asp are on Call Manager and authorize process works SA Announce Park N Page Paging System Page 33 User Manual SA Announce Park N Page Paging System Troubleshooting Prepare Reports As shown below the Prepare Reports tab enables you to provide information in order to prepare a report for Syn Apps The information that is entered into the provided field should contain a description of the problem Click the Prepare Report button When the page stops loading the report will be ready at C Program Files S yn Apps P arkNP age Report today s date Zip
6. SA Announce Park N Page Paging System pery 2 Syn Apps SA Announce Park N Page Paging System User Manual Version 1 0 17 SA Announce Park N Page Paging System Pagel User Manual SA Announce Park N Page Paging System Table of Contents SA Announce Park N Page OVS VIGW se scaicat azstacoazadcicacdiaust etensaasesieiastacabsaasesstanetomacgnsacasdesencaesseibidactaimeasamseantaemaid 3 SA Anno nce Park NPage aU Srii ainainen iaa a aa aet 3 SA Announce Park N Page System Requirements cccsssssssssssssssssssssessssssssssestsssssssssessessssesssesesssssensseesaseen 3 SA Announce Park N Page Installation ss ssessrsssinsrensrnnrrnnrnnnnnrnnrrenrnnninnnnrrnnrnnnnnnnnnrrnnnnnnnnnnnnnnnnrnnnnnnnnnnrnnnrennn nrnna 4 SEILO IEA E K EE E E E 4 Installation Cepstral Voice sss sssssssssssrsssrressrensninnninnnttnnntunnikn n knANEnANrEANNEAANEEAANEEANEEAN EEA EEEANEEASNEES EEE EE EEEn 5 Installation INC UO issiria enaa is eE aAa SEE 6 SA Announce Park N Page COMMON AMO cacatssseacaidslecaacis ixctncda nepaiacs ieee cits pdacieiden cds beeslid ducasieli shxahadelcaiolaaicaatnetiouuits 12 SA Announce Park N Page Configuring System Options v csccecssessessscssssserssssssssessessesueessseeseesseseeeeseeesntes 23 SA Announce Park N Page Managing Sites c ccsscssscssssssssssssesssssssssscscscsesesssscsesesesecssesscesessesesasscsnsesesasesesesesessens 24 Managing Sites Adding External Phones to Call scssescssecccsmevtteseiacsdiss
7. System SA Announce Park N Page Sites The next step is to define sites Choose the option you wish to define sites by e Device Pool e Calling Search Space Select Next to continue ParkNPage Sites nay Syn Apps ParkNPage Sites Site multicast options can be defined by Device Pool or by Calling Search Space You can How to define sites change this setting by running configuration again C By Device Pool By Caling Search Space SA Announce Park N Page Paging System Page 17 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Special Lines Here you will set the Main Line Prefix and Main Line Pattern so that a pattern is formed to match calls to Park N Page Main Line Prefix is used to send a call to Park N Page Main Line Pattern is the pattern to match after the prefix i e fora deployment that uses 4 digit extensions enter XXXX The Retrieve Line Prefix and Retrieve Line Pattern are set in order to form a pattern that enables calls to be retrieved by the user after the call has been parked A retrieve line prefix of means users will dial followed by the retrieve line pattern i e their extension number to retrieve the call that has been parked The Dialer Line Number is the line number for a virtual phone used to call the user directly If the user answers the call it will be transferred to him If the user does not answer the paging system will automatically s
8. a baat leaded atedsaveldyonmsiuiue deaenadlas nailer acteeass 35 SA Announce Park N Page MGI D viscacsicieccocecsastacsetistsencecssaveraies tavecsesluectsesdavecisabtecinstincesadbunvedassantartucstnviastincvonsdasssiads 36 SA Announce Park N Page Paging System Page2 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Overview Park N Page is an automated paging attendant that will page phone users who do not answer their phone Using advanced text to speech technology or customized prerecorded messages Park N P age broadcasts to SA Announce page groups and legacy overhead paging systems After a selectable number of broadcasts the system will send the call directly to the destination user s voicemail An intuitive web interface allows for easy management of the system SA Announce Park N Page Features Automatically pages users who do not answer their phone Supports SA Announce page groups and legacy overhead paging systems Configurable parameters O Oo O O 0 O Time to Ring Number of Announcements Number of Message Repeats Delay Between Announcements Park Cycle Time Number of Park Cycles Number of Virtual P hones Users can access the system from any phone on the network Syn Apps delivers only superbly engineered products They all feature O O O O O Windows installer with automated CallManager configuration Support for CallManager versions 3 2 3 3 4 0 and 4 1 Supported IP phone
9. buedsentendsuas ssvaiieasdudsaiaatuctveusnctlewbecsteass 25 Managing Sites Adding External Phones to Call scsccssssssisdesssrastusavaabiacckastuaateseasasentnaiaaisacenieianasiaions 26 SA Announce Park N Page Managing Broadcast Audio c ccsesssssssessssscsesssssesssessssssssssssssesesessssrstsesesesesesesessens 27 Broadcast Audio Customizing Audio Descriptions xicicescestis ccocsiaicedsatcs cicsacdtsacenhanisnesshepsesiiaedbcesubtiecealleicsstits 28 Broadc st Audio TPANSTCD seninim iaaiiai 29 SA Announce Park N Page Services ecient tire acct pede sastls les vase antaietaendiouccgnat eeieiaantp ar eccdsadenslitia diene eaagiee 30 DS OIVICES CU VIC CT SD vgansarsinrvisvesutansesarextiessiiraciaiiaiiiess feoisasieucsianeitaananstecaunaidsiansmaaa nai Ea E ERa aa TESA 30 Services Settings Via aah ses Setanalenndcnedatedtoes sieved sseusdietaasesedatqinsact acct aptnes Csacceasiassleesd ducsatgvedioseneddhetaavactededyiaies 31 SA Announce Park N Page Troubleshooting svsccusscnsccssesciduanaciesdennrcAduensbiernunddcrdnsanvinntnnsasaldenianediiuenariadlouass 32 Troubleshooting Nf nirani a 32 Troubleshooting Tests sc cancseccvauster sem cenecatesannntardoeceosashls steaqscdedstacactancscensaty losdbetuaecotesevestetancaedadec eeatiancdears 33 Troubleshooting P repare Repons as sigactivniiasnsswestped ynagiuesncssvianilotan dunhdositacdadd sinblos luni bundesahboonlaouibueneadlantnades 34 Troubleshooting Service log LOVE ls ssncsesctscstarensaeticctcelseu
10. ce Park N Page Paging System Page 23 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Managing Sites First click on the Sites menu item The sites page allows administrators to manage the paging sites that the Park N Page application is configured on Within the sites drop down menu you will find a list of available Calling Search Spaces or Device Pools depending on how you configured the application By selecting a Calling Search Space Device pool you will be able to assign external phones to each site When an incoming call is parked to Park N Page the application will broadcast to all external phones listed in the External Phones to Call section The next section describes the process of adding external phones in detail E ParkNPage Sites Microsoft Internet Explorer File Edit Yiew Favorites Tools Help O Back J x a D search se Favorites Media 7 ih Address a http 10 0 0 16 ParkNPage Sites aspx gt Syn Apps Sites Lines Services Troubleshooting Help Park and Page Site Remote CSS il Default External phones to call Description or Name Number Remove Zone Code List of phones Phone lt gt Internet SA Announce Park N Page Paging System Page 24 User Manual SA Announce Park N Page Paging System Managing Sites Adding External Phones to Call Once a Site is selected a list of member phone lines will be sho
11. d or Diane You can purchase the voices from Cepstral at https www cepstral com cqi bin store home SA Announce Park N Page Paging System Page 5 User Manual SA Announce Park N Page Paging System Installation Application To begin the application installation place the Syn Apps application CD into the drive The Syn Apps Splash screen will start automatically Select the Install Applications link install the Core Components first Once the Core Components install has completed please make sure the MSSQL SYNAPPS service is started on your machine Next click on the Install SA Announce Park N Page link from the Syn Apps application CD If the Install Wizard does not start installation manually begin installation by o Click Start off of the Desktop o Select Run o Type in E SA Announce Park N Page SA Announce Park N Page exe where E represents your CD drive Setup ParkNPage Welcome to the ParkNPage Setup Wizard This will install ParkNPage 1 0 17 on your computer It is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup SA Announce Park N Page Paging System Page 6 User Manual Setup ParkNPage Mi E3 License greement SA Announce Park N Page Paging System SA Announce Park N Page License Agreement You will be prompted to read your License Agreement to use the Syn Apps SA Announce Park N Page product You may use yo
12. er and password must be the Same on all CallManager servers and the Syn Apps application server Click Next ParkNPage Call Manager NT Authentication Sun Apps ParkNPage Call Manager NT Authentication Call Manager NT User ladministrator Enter the user and password for Call Manager NT administrator account The application requires you to be logged on local machine not on the domain with an identical user as the Call Manager NT Administrator with an identical password Call Manager NT Password naa Using the administrator account with the password identical to the one on CallManager is recommended When it is not possible to change the local administrator user there is the option of creating a user which is member of the Administrators group with that lt Back __New gt Exit same name and password as the local user on all CallManagers vi a SA Announce Park N Page Paging System Page 14 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Application Database Server If you have installed the Syn Apps Core Components Required please enter lt localhost gt SynApps as your SQL Server name and SynApps as your Instance Name Click Create DB to proceed ParkNPage Application Database i Sun Apps ParkNPage Application Database Server Enter SQL Server in
13. he instructions in the next section Customizing Audio Descriptions The Filter tab can be used to quickly find line numbers by entering the desired line extension and clicking Apply File Edit View Favorites Tools Help E Q Back x a A search e Favorites Meda O7 S B e EEE AE gt c Syn Apps Sites Lines Services Troubleshooting Help Park and Page Filter 2825 Apply 1 e 20 for all the extensions begining with 20 Line Number 2825 No Au y Audio Description No audio description An auto descrition will be used Test Delete The WAY files must be in CCITT u Law 8 000 kHz 8 Bit Mono format To convert from other way formats use Sound Recorder from Start Menu Programs Accesories Entertainment Transfer When line not available transfer to Save E Done Internet SA Announce Park N Page Paging System Page 27 User Manual SA Announce Park N Page Paging System Broadcast Audio Customizing Audio Descriptions Custom audio descriptions can be imported and saved per line This will replace the automated text to Speech announcement used for audio paging Note The custom recording can be recorded through Start gt P rograms gt Accessories gt Entertainment gt S ound Recorder The WAV files must be in CCITT u Law 8 000 kHz 8 Bit Mono format After the recording has been made in the proper format click the Browse button located under the Audio Description headi
14. log level Select minimum log level for service If you select ALL the logs will be very detailed but the service may work slower If you select SIGNIFICANT the logs will contain the errors and significant entries You need to restart the service in order to apply these settings Console Minimum Error Level For console when you start de service with debug NONE gt parameter File Minimum Error Level fsiuricant gt i For TraceFile tet located in your service folder SIGNIFICANT Output Debug Minimum Error Level For debug information captured with Dbgview exe NONE gt application E Done SA Announce Park N Page Paging System Page 35 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Help Below is a screen shot of the Help page By clicking on the menu items listed under the Index Sites Lines Services and Troubleshooting on the left hand side additional information is given in order to assist you when help is needed ParkNPage Help Mic File Favorites Tools O a GP s amp http 10 0 0 16 ParkNPage Help aspx helpContext 2fParkNPage 2fTroubleshooting aspx SA Announce Park N Page Paging System Page 36 User Manual
15. mation before continuing When you are ready to continue with Setup click Next Cisco Call Manager versions 4 0 or 4 1 Windows 2000 xP or 2003 Microsoft IIS Syn 4pps Core Components installed which contains Microsoft NET 1 1 MSDE 20004 Available at http www syn apps net Downloads aspx project_id 29 David Cepstral Voice Java 1 5 http www java com nee SA Announce Park N Page Paging System Page 8 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Ready to Install Click Install if you are ready to proceed with the SA Announce Park N Page installation Setup ParkNPage ill x Ready to Install Setup is now ready to begin installing ParkNPage on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination location C Program Files Syn Apps ParknPage Start Menu folder Syn Apps ParknPage SA Announce Park N Page Paging System Page 9 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Installing Setup ParkNPage Installing Please wait while Setup installs ParkNPage on your computer Extracting files C Program Files Syn Apps ParknPage bin Interop MSXML dll Please wait while Setup installs SA Announce Park N Page on your computer SA Announce Park N Page Paging System Page 10 User Manual SA
16. n request will be sent to Syn Apps You need a user at Syn Apps net to continue the Online Registration If you don t have one yet you can create it now ParkNPage xi Activation successful lt Back Finish Exit Once the Install Wizard has completed the installation you will see a shortcut on the desktop labeled SA Announce Park N Page This completes the SA Announce Park N Page Installation Procedure SA Announce Park N Page Paging System Page 22 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Configuring System Options Once installation has been completed you are now ready to link the CallManager phones and extensions into the SA Announce Park N Page Paging System and test connectivity Double click on the SA Announce Park N Page shortcut that was created on your desktop You will be prompted to log into the application The default user name and password is User name lt localhost gt administrator Password your administrator password Click Login ET Login Microsoft Internet Explorer File Edit Yiew Favorites Tools Help D Back O x e SP seach Favorites Meda O7 h B Address http 10 0 0 16 ParkNPage login aspx Returnurl 2fParkNPage 2f5ites aspx dBc Links lt a Syn Apps Sites Lines Services Troubleshooting Help Park and Page synapps02 administrator ATTE l Password jeee ag Internet SA Announ
17. ng Find your custom recording select it click Open and then click Add To test the audio description click on the Test button The custom description can be deleted by clicking the Delete button in order to use the default mode File Edit View Favorites Tools Help ay ba O 9 2 A seach 2e Favorites Media O 4 B Address a http 10 0 0 16 ParkNPage Lines aspx z Go Links c Syn Apps Sites Lines Services Troubleshooting Help Park and Page Filter a Apply I e 20 for all the extensions begining with Line Number Audio Description Audio description C Program Files Syn Apps ParknPage AudioDescr iptions 2825 wav Test Delete Browse Adaf The WAV files must be in CCITT u Law 8 000 kHz 8 Bit Mono format To convert from other wav formats use Sound Recorder from Start Menu Programs Accesories Entertainment Transfer When line not available transfer to Save E Done je Internet The above example has added a custom audio description to line extension 2825 SA Announce Park N Page Paging System Page 28 User Manual SA Announce Park N Page Paging System Broadcast Audio Transfer If the user does not answer a call and does not un park a call in Max time to ring destination sec See Services Settings page the call will be transferred to the When line not available transfer to line If no transfer line is set the call will be transferred to the use
18. of times an announcement will broadcast per cycle when a user is not answering the line If the paging system is busy the actual number of announcements can be smaller Delay between announcements sec is the interval between two announcements for the same user If the paging system is busy the actual delay can be larger Times to repeat message in an announcement is the number of times a message audio description is paged for a user during an announcement The delay between messages is set by Delay between messages in an announcement sec Voicemail prefix is a prefix the application uses to transfer calls directly to voicemail P ark N P age adds this prefix to the user s extension and transfers calls that are not picked up by the user to this number if you have not defined a value for the When line not available transfer to line setting on the Lines configuration Click Save to save changes and restart service to apply File Edit view Favorites Tools Help a Q Back x e Search Se Favorites Meda O7 gt B Address http 10 0 0 16 ParkNPage Services aspx z Ec Links Heg gt Sun Apps Park and Page Sites Lines Services Troubleshooting Help Service Settings Number of virtual phones used to call external zone Max Park cycles Park cycle length sec Max time to ring destination sec Max number of announcements per call Delay between announcements sec Times to
19. or calling search spaces change A ParkNPage Services Microsoft Internet Explorer File Edit Yiew Favorites Tools Help Q Back x 2 J Search gt Favorites Meda O7 2 G Address hetp 10 0 0 16 ParkNPage Services aspx CSS EY G0 Links gt por gt Syn Apps Sites Lines Services Troubleshooting Help Park and Page Services The ParkNPage Broadcaster service is running Start Restart Refresh Status The ParkNPage service is running Start Stop Restart Refresh Status Refresh Call Manager Data interne SA Announce Park N Page Paging System Page 30 User Manual SA Announce Park N Page Paging System Services Settings Tab Under the Settings tab are the application s configurable parameters A detailed description for each parameter is given below Number of virtual phones used to call external zone is the number of simultaneous outgoing calls that the Park N Page application is allowed Max Park cycles is the number of overhead announcements for a call sent to Park N Page Park cycle length sec is the time span until the application forces the re park of a call Must be Smaller than park expire time When Max time to ring destination sec elapses the application will un park the call and will transfer it to the user extension or the forward number specified for each line Max number of announcements per call is the maximum number
20. r s voicemail To set the transfer line enter the desired transfer line number into the When line not available transfer to box Click Save Note The system defaults the When Line not available transfer setting to the Settings Tab Voicemail prefix user s extension File Edit View Favorites Tools Help ay Q pack ix 2 A Search e Favorites Media O7 Address E hetp 4 10 0 0 16 ParkPage Lines aspx X Ba Links gt _ Syun App i n S Park and Page Sites Lines Services Troubleshooting Help Filter 2825 Apply 1 e 20 for all the extensions begining with 20 Line Number 2825 No Au y Audio Description No audio description An auto descrition will be used Test Delete a Browse Adaf The WAY files must be in CCITT u Law 8 000 kHz 8 Bit Mono format To convert from other way formats use Sound Recorder from Start Menu Programs Accesories Entertainment Transfer When line not available transfer to 2825 Save E Done a Internet yy SA Announce Park N Page Paging System Page 29 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Services Services Service Tab The Service tab includes the Start Stop Restart and Refresh Status buttons used to control the Park N Page Broadcaster service The Refresh Call Manager Data button obtains the latest information from Call Manager This should be used when phones lines device pools
21. s 7905 7912 7920 7940 7960 7970 and IP Communicator SQL Server or MSDE databases Built in support features enabling us to quickly detect and correct problems SA Announce Park N Page System Requirements Park N Page Application Server Windows 2000 or 2003 Server Microsoft Net 1 1 Microsoft IIS Syn Apps Core Components 1024 megabytes of system memory 1 gigabyte of hard disk space Cisco CallManager Support Cisco CallManager versions 3 2 3 3 4 0 and 4 1 All servers must have the same CallManager version and Administrative ID and password If applicable all back up CallManager servers must use the same SQL SA ID and password Web Access to IP Phones can not be disabled in CallManager SA Announce Park N Page Paging System Page 3 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Installation Note Before beginning installation you must first download ava and the Cepstral Voice See the Lava and Cepstral Voice section of the manual for more information Installation Java Before installing the Park N Page application you must download J ava This can be completed by visiting htto www java com en download download_ the latest jsp SA Announce Park N Page Paging System Page 4 User Manual SA Announce Park N Page Paging System Installation Cepstral Voice You must also install a Cepstral voice of your choice prior to installing the application We recommend Cepstral voices Davi
22. s the call will be transferred to him SA Announce Park N Page Paging System Page 18 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Special Lines Properties Here you select the Phone Device Pool Calling Search Space and Lines Partition which P ark N Page will use to insert its special lines Make sure the lines can be called from and can call all numbers within your organization including your overhead paging system Click the Create special phones and jtapi user with AXL box Note The checkbox must be checked Click Finish ParkNPage Special Lines Properties Sun Apps ParkNPage Special Lines Properties Select the Device Pool Calling PatkNPage Phones Device Pool Search Space and Partition for Def ault 7 ParkNPage special lines Make sure that these lines can be called from all your organization and can ParkNPage Phones CSS call all numbers from your Deft Sf organization including overhead efault paging system ParkNPage Lines Partition Default me M Create special phones and tapi user with AXE lt Back Finish Exit aaus SA Announce Park N Page Successful Configuration gt SA Announce Park N Page Paging System Page 19 User Manual SA Announce Park N Page Paging System After clicking the Finish button You will see a series of windows and the status bar will be updated as steps are completed
23. s to Call The newly created external phone devices will now be able to send out pages to the user Note An external phone can also be removed or updated from this tab In order to remove or update Select the external phone from the right hand field and press the Remove or Update buttons to make the desired changes a age Joj x Fie Edit View Favorites Tools Help ay GQ Beck x A A Seach Ze Favorites Meda O7 SE Address E http 10 0 0 16 ParkNPage Sites aspx kA Go Links Park and Page Sites Lines Services Troubleshooting Help Site Default bl External phones to call Description or Name Add My Bogen 2099 00 Number Remove Zone Code Update List of phones ParkNPage Retr Transfef Directly to VM ISEPFFFF16B31608 Auto 2000 2000 Auto 2001 Auto 2005 ISEPEEEEES9F9S02 Auto 2006 2006 i X JCEOAANANANOG E79 A rha AAMT ann Internet SA Announce Park N Page Paging System Page 26 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Managing Broadcast Audio Under the Lines tab you will be able to assign an Audio Description to each line number By default the application uses the Cepstral text to speech engine By default the paging system will announce User with extension XXXX please call XXXX To assign custom audio broadcast messages follow t
24. stance where LEen you want to install the application database synapps02 If you installed C aes padini A Instance Name leave blank for default Syn pps for the instance name E yn pps Syn Apps Core Components can be downloaded from Database Name lt http Zw syn PakNPage 10a S apps net Downloads aspx ParkNPage 1 0 project id 12 gt If you don t have a named instance leave the instance name field blank vi local r Lae ia lt Back Create DB Exit m SA Announce Park N Page Paging System Page 15 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Call Manager Authentication Enter the Windows user account name for the CallManager This user and password must be the Same on all CallManager servers and the Syn Apps application server Click Next ParkNPage Call Manager Authentication gt om 7 Sun Apps ParkNPage Call Manager Authentication Enter the user and password for the Call Manager administrator Call Manager User account It is not always the same administrator with Call Manager NT administrator administrator account Call Manager Password Common account names include lt ediminstrafor cemadimin cemadmiwsiafor This account is used for access to special URLs of CallManager lt Back _New gt Exit m SA Announce Park N Page Paging System Page 16 User Manual SA Announce Park N Page Paging
25. tart an announcement for the user The Unparker Line Number is a line number used internally to park unpark calls in order to make sure calls do not expire too quickly For example when a receptionist receives a call for extension 2000 the call is transferred to 2000 If the user at extension 2000 does not answer a page informing the user of the call on hold will begin In order for the user to answer the page the user will dial 2000 from any phone and the user will be transferred to the parked call At this point the page will end Click Next to continue ParkNPage Special Lines ay Sun Apps ParkNPage Special Lines Main Line Prefix Main Line Pattern POOR Retrieve Line Prefix a Retrieve Line Pattern Main Line prefix and Main Line Pattern form a pattern that will match calls to ParknPage Defaults are and lt x In this case all the calls to a number starting with and having a total of 5 digits will go to ParknPage Retrieve Line Prefix and Retrieve Line Pattern form a pattern that will match calls made by users to r retrieve parked calls Defaults are Dialer Line Number and oOo This means that C 2000 will have to call 2000 to retrieve a call parked by the Unparker Line Number application e001 Dialer Line Number is the line number for a virtual phone used to A call the user directly If the user lt Back n gt Exit answer
26. the folder and send it to support syn apps net File Edit view Favorites Tools Help a Q Back O x 2 Search se Favorites Meda oy 3 Address fa http 10 0 0 16 ParkNPage Troubleshooting aspx E Go Links Egi lt a Syn Apps Sites Lines Services Troubleshooting Help Park and Page Troubleshooting l Service log level This will prepare a report for Synpps in the Report folder containing your description of the problem a backup of application database log files for site and service content of ComponentvVersion table from Call Manager and the default phone load for different phone models What is the problem Prepare Report internet SA Announce Park N Page Paging System Page 34 User Manual SA Announce Park N Page Paging System Troubleshooting Service log level The Service log level is for setting the log level for the Call Alert service The default settings should be e Console Minimum Error log level None e File Minimum Error level log level Significant e Output Debug Minimum error level None a a Lx File Edit View Favorites Tools Help a Q Bak D x 2 A Search Favorites Media 8 2 fe A Address http 10 0 0 16 ParkPage Troubleshooting aspx O OOOO dele gt Syn Apps Sites Lines Services Troubleshooting Help Park and Page Troubleshooting Info Tests Prepare Report Service
27. ur page down key to view by page Once you agree with the terms click Next to proceed Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation END USER LICENSE AGREEMENT FOR Syn Apps L L C SOFTWARE IMPORTANT READ CAREFULLY This Syn Apps L L C End User License Agreement EULA is a legal agreement between you either an individual person or a single legal entity who will be referred to in this EULA as You and Syn Apps L L C for the Syn Apps L L C software product that accompanies this EULA including any associated media printed materials and electronic documentation the Software Product The Software Product also includes any software updates add on components web services and or supplements that Syn Apps L L C may provide to You or make available to ou after the date You obtain Your initial copy of the Software Product to the extent that such items are not xi ci Aem do not accept the agreement lt Back Cancel SA Announce Park N Page Paging System Page 7 User Manual SA Announce Park N Page Paging System SA Announce Park N Page Setup Information Click Next after you have reviewed and verified the software product and version requirements Setup ParkNPage Information Please read the following important infor
28. wn at the bottom of the page under List of phones For each site set the external phones that will be used to announce the parked calls under the External phones to call portion External Phones can consist of e Bogen Overhead paging systems e Valcom Overhead paging systems e Syn Apps SA Announce paging zones External phones to call e Description or Name Enter a description for the external phone in the provided field e Number Enter the number to dial in the provided field e Zone Code Enter the DTMF code in the provided field used to select zones Click Add A ParkNPage Sites Microsoft Internet Explorer Of x Ele Edit view Favorites Tools Help amp Back O x a Search Favorites Media O7 h B gt Eco Links Address a http 10 0 0 16 ParkNPage Sites aspx gt Syn Apps Sites Lines Services Troubleshooting Help Park and Page Site Default z External phones to call Description or Name My Bogen add Number 2099 Remove Zone Code ool Update List of phones Phone Name Description ParkNPage Retr ParkNPage Retr ParkNPage Main Transfef Directly to VM Auto 2000 Auto 2001 Auto 2005 Auto 2006 Au the INNT SA Announce Park N Page Paging System Page 25 User Manual SA Announce Park N Page Paging System Managing Sites Adding External Phone
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