NetVanta UC Server 4.5 Grandstream_GXP User Manual
Contents
1. Brings the phone book on screen Objectworld Unified Communications Server 7 1 Grandstream GXP Series SIP Phone Overview 8 Objectworld Unified Communications Server 2 Using GXP Series Features This chapter outlines the features that are available on the Grandstream GXP Series SIP telephones UC Server supports the following main features of the Grandstream GXP Series SIP unless otherwise noted Using the GXP Series Call Feature Access Codes Making Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Selecting a Ring Tone Accessing Call Lists Speed Dialin Objectworld Unified Communications Server 9 2 Using GXP Series Features 2 1 Using the GXP Series Call Feature Access Codes To access various call features key press sequences are provided by the GXP disabled by default due to a conflict with one of the UC Server feature NOTE The Grandstream feature access codes listed below are access codes Therefore the codes below will only work if the system administrator has enabled the Grandstream feature access codes The GXP supports traditional and advanced telephony features including e Caller ID e Caller ID with name e Call forward transfer park hold e Busy Lamp Field BLF GXP Call Features Block Caller ID for all subsequent calls Sen2. This feature is used for external callers to connect to a conference bridge Parking Calls and Picking up Parked Calls Park a call using a specific park number Allows you to park a call so that you can pickup the call using a different phone This feature is useful if you need to switch phones while on a call Park a call at a park number selected by UC Server This feature is the same as above except that the call is parked at a number chosen by UC Server instead of you choosing the number to park the call This is useful if you are uncertain whether another call has already been parked ata particular number Pickup a parked call Enables a user to pick up a parked call Key Codes 78 extension 27 extension 7050 bridge 7050 99 park 99 98 park Examples and Notes To pickup a call that is ringing at extension 300 dial 78300 To pickup a call that is currently connected to extension 300 dial 27300 To automatically connect to the conference server bridge number 1234 dial 70501234 To connect to the conference server dial 7050 You will then be prompted to enter a bridge number To park a currently connected call at park number 1234 1 Put the current call on hold 2 Establish a new call 3 Dial 991234 The call is automatically parked at 1234 To park a currently connected call 1 Put the current call on hold 2 Establish a new call 3 Dial 99
3. Transferring Calls Transfer a call to another user s voice mail 86 extension To transfer to extension 300 s voice mail Allows you to transfer a current call to dial another user s voice mail PA PBA service 86300 This features is useful when the intended recipient is away from their desk or out of the office Note The extension dialed must be at least 3 digits long Objectworld Unified Communications Server 23 3 Using UC Server Features UC Server Call Features Key Codes Transfer a call to a call queue 80 queue Use this feature to transfer a caller toa preconfigured departmental call queue If no agents logged into the queue are available to take the call the caller is put on hold until an agent is available Queuing Calls Log into a call queue Allows you to start receiving calls for the specified queue 81 queue Log out of a call queue 82 queue Allows you to stop receiving calls for the specified queue Temporarily Stop Accepting Queued Calls 83 lt 1 9 gt Temporarily makes yourself unavailable for accepting queued calls while not resetting the longest idle agent status Reset agent status to available 83 0 Make yourself available again to accept queued calls Check agent status in a call queue 84 queue Check your agent status to verify whether you re currently logged into a call queue temporarily unavailable or currently logged out of a call queue
4. Ai aan 16 Forwarding Galls Goito again wpe L ARRE EREA 17 Changing the Volume 0 0 0 ee T E eee bee bees 18 Setting Do Not Disturb 0 E eT E A K E EDA eee 18 selecting a Ring TONG iti ea Peder adage ehals aal 19 Accessing Call Lists 2 2 EE T E pace eee awe eee pa eee eee es 19 Speed Dialing 31 ss slarcesilio ada R N eT atelier piedi 20 Accessing Voice Mall pi ii oe he hase ROE ae cate beens ae ks 21 3 Using UC Server Features 23 Using the UC Server Call Feature Access Codes eee euee 23 Parking Calls and Picking up Parked Calls 26 Picking up Calls Ringing at Another Extension 27 Using the UC Server Conference Bridge 28 Queuing Calls xd eves ela ia arena Le e 29 PagiNgo sariu nger i OA e RN i TI 31 1 Grandstream GXP Series SIP Phone Overview This document is designed to outline the features and functions of the Grandstream GXP Series SIP phones in relation to the Objectworld Unified Communications Server This chapter covers the following topics e Overview e Display Features e GXP Product Models e Key Descriptions 1 1 Overview This document is not intended to replace the Grandstream GXP Series SIP Phone User Manual For more detailed information about the product particularly its operation in the absence of UC Server please refer to the Grandstream User Manual available from the Grandstream web site at www grandstream com Reference Card available on the
5. TIP Alternatively press the SPEAKER button to answer a call in L either speakerphone or headset mode or press the corresponding LINE button Using call waiting to answer another call If you are on a call and another call comes in then you will hear a stutter tone To answer an incoming call while on another call e Press the corresponding LINE button to put the current caller on hold and switch to the incoming call 2 4 Holding and Resuming Calls To place a call on hold e While on a call press the HOLD button to put the caller on hold To resume a call on hold e Press the HOLD button again to resume the call 3 Note the hold position that plays over the telephone The hold position is used by the person who answers the parked call UC Server selects the park number for the caller starting at 1 or the next available higher number Objectworld Unified Communications Server 13 2 Using GXP Series Features 4 Press DIAL The call is removed from the hold position and put in the system park position To park a call at a selected park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 3 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and
6. delete a number from the phone book 1 Access the phone book by pressing the phone book button on the bottom left hand side of the phone Alternatively you can access the phone book using the following methods Press the DOWN arrow key Press the MENU button select Phone book and press MENU 2 Use the arrow keys to select a phone number Press the MUTE DEL button 2 15 Speed Dialing You can configure the multi purpose key buttons on the right hand side of the phone for speed dialing To access the web interface 1 Press the Menu button 2 Select the Status option 3 Note the IP address on the top line 4 Open an Internet browser and enter the IP address as the URL To assign a number to a speed dial key On the Phone web page select Basic Settings 2 Ensure that Key Mode is set to Speed Dial Under Multi Purpose Key X where X is the key enter the name and the number of the person you wish to have on speed dial 20 Objectworld Unified Communications Server Accessing Voice Mail To call a number assigned to a speed dial key e Press the speed dial button the multi purpose key assigned to a particular number to automatically call the assigned number lines are busy If any of the multi purpose keys are associated with a 8 NOTE The multi purpose key buttons function as LINE keys when all call then the button s speed dial function will not work 2 16 Accessing Voice Mail A blinking re
7. hang up or use the end call function on your phone Objectworld Unified Communications Server 31 Objectworld 308 Legget Drive Ottawa Ontario K2K 1Y6 Canada Voice 613 599 9698 Fax 613 599 7457
8. Examples and Notes To enter queue 500 dial 80500 To transfer a caller to queue 500 1 Press Transfer 2 Dial 80500 3 Press Send To login as an agent to receive calls directed to queue 500 dial 81500 To logout as an agent to no longer receive calls for queue 500 dial 82500 Note If you are using a Grandstream phone then this feature code may conflict with the Caller ID feature code of Grandstream if your system administrator has enabled the Grandstream feature access codes If this is the case then your system administrator may have changed the Log out of a call queue feature code number See your system administrator for more information Dial 83 Press a number from 1 to 9 to indicate your reason for being unavailable Dial 83 Press 0 at the prompt To check your agent status in a call queue with queue number 500 dial 84500 24 Objectworld Unified Communications Server Using the UC Server Call Feature Access Codes UC Server Call Features Picking up Other Calls Picking up Calls Ringing at Another Extension Ringing call pickup allows you to pickup a call that is ringing at a different extension Pickup a connected call Connected call pickup allows you to pickup a call that is currently connected to a different extension Using the UC Server Conference Bridge Conference Server Note The bridge number must be 4 digits long Conference Server Prompt Caller
9. Objectworld Objectworld Unified Communications Server Grandstream GXP Series SIP Phone User Guide 2001 2009 Objectworld Communications Corp All rights reserved Published February 17 2009 Objectworld Objectworld Unified Communications Server Objectworld UC Server Objectworld UC Client Objectworld Connect Objectworld Connect PLUS IT Telephony and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp in the United States and or other countries All other trademarks or registered trademarks are property of their respective owners Part No UCS 1011 000 v4 4 Table of Contents 1 Grandstream GXP Series SIP Phone Overview 1 OVErVieW iii drei ei TERK TETE a a a 1 Display Fotre ereas onn Gat Ee ia e int e An eat 1 GXP Product Models Li 3 Key DESCrIPLIONS A iii Seon N eo oh ae Pe gai NN le Ra 6 2 Using GXP Series Features eee eee 9 Using the GXP Series Call Feature Access Codes 0 0 00 cee eee 10 Making Calls gola A E EETA ER EO da Ga eee aa 11 Answering Calls 3 orgia ad ei aan 13 Holding and Resuming Calls 13 Muting and Unmuting Calls 14 Gonferencing 52 acs gash dra il a ea pei lai 15 Transferring Gals seseg AT R tes Rn AN E L d AR EE ategeadeadatgags oad 15 EndinG Calls eree seated rea eae eds nein a i Polat a e Winged als Bey 16 Redialingis is sanded eeind pM e Gap wld RT a TRE Sinha dotting
10. Objectworld web site at 8 NOTE For information on using your telephone mailbox see the Quick www objectworld com support documentation aspx 1 2 Display Features The GXP Series SIP phones have a dynamic and customizable screen The screen displays differently depending on whether the phone is idle or in use active screen lcon LCD Icon Definitions Connectivity Status SIP Proxy Server Icon Solid Connected to SIP Server IP address received Blinking Physical connection failed Blank SIP Proxy Server not registered Objectworld Unified Communications Server 1 1 Grandstream GXP Series SIP Phone Overview Icon LCD Icon Definitions Phone Status Icon Off When the handset is on hook On When the handset is off hook Speakerphone Status Icon Flash When phone rings or a call is pending Off When the speakerphone is off On When the speakerphone is on DND Icon On When the do not disturb is activated Activate by pressing MUTE DEL button twice Calls Forwarded Icon Indicates calls are forwarded Follow call forwarding procedures Handset Speakerphone and Ring Volume Icon Each icon appears next to the volume icon To adjust the volume use the up down button Real time Clock Synchronized to Internet time server Time zone configurable via web browser AM PM indicator 2 Objectworld Unified Communications Server GXP Product Models 1 3 GXP Product Models Model Pi
11. The system will tell you what number the call is parked at To pickup a call parked at 1234 dial 981234 Objectworld Unified Communications Server 25 3 Using UC Server Features UC Server Call Features Key Codes Examples and Notes Paging Contact your system administrator for Sending a Live Page You can send a live page instructions on sending recorded pages 72 To send a live page 1 Dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page hang up or use the end call function on your phone 3 2 Parking Calls and Picking up Parked Calls You can park an active call and then have the parked call picked up on another phone This feature is useful if you want to change phones during a call 8 NOTE Call park pickup is a feature that must be enabled by your system administrator for use on your phone There are two methods of parking calls In one method UC Server selects the next available park number Alternatively you can select your own park number Having UC Server select the park number is useful if you are uncertain whether a call is already parked at a particular number If more than one identity for example more than one extension number is assigned to your phone then transfer the call rather than putting the active call on hold hold the person retrieving the parked call will hear dead air or silence 8 NOTE If a person whose call has been pa
12. can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold position 3 Dial the number of the park hold position The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 2 5 Muting and Unmuting Calls You can mute an active call so that the other party cannot hear you 14 Objectworld Unified Communications Server Conferencing To mute a call 1 Press MUTE DEL to mute a call 2 Press MUTE DEL again to resume the conversation digit entered Pressing MUTE DEL can also be used to delete a call log When receiving an incoming call pressing MUTE DEL rejects the call and forwards it to voice mail NOTE When dialing a number pressing MUTE DEL deletes the last 2 6 Conferencing GXP Series SIP phones can host conference calls and supports 5 way conference calling To initiate a conference call Establish a connection with two or more parties Press the CONF button Choose the desired line to join the conference by pressing the corresponding LINE button 4 Repeat steps 2 and 3 above for all parties that you want to j
13. cture Overview GXP 280 The GXP280 is an entry level SIP phone It features e A single line e Three soft keys GXP 1200 The GXP1200 is an entry level SIP phone It features e Two lines e Three XML programmable soft keys Objectworld Unified Communications Server 3 1 Grandstream GXP Series SIP Phone Overview Model Picture Overview GXP 2000 The GXP2000 is a mainstream SIP phone It features e Four lines e Seven programmable hard keys GXP 2010 The GXP2010 is a key system SIP phone It features e Four lines e Eighteen programmable hard keys e Three XML programmable soft keys 4 Objectworld Unified Communications Server GXP Product Models Model Picture GXP 2020 Overview The GXP2020 is an executive SIP phone It features e Six lines e Seven programmable hard keys e Four XML programmable soft keys Objectworld Unified Communications Server 1 Grandstream GXP Series SIP Phone Overview 1 4 Key Descriptions Key Button LINE BUTTONS Key Button Definitions Line keys with LED can be configured to different SIP profiles TRANSFER Transfer an active call to another number For more information see Transferring Calls on page 15 CONF Press CONF to connect Calling Called party into conference For more information see Conferencing on page 15 MUTE Mute an active call or Delete a key entry Also used to REJECT an incoming call For more inf
14. d Caller ID for all subsequent calls Block Caller ID per call Send Caller ID per call Disable Call Waiting per Call Enable Call Waiting per Call Forward all Calls Forwards all calls unconditionally Cancel Forwarding all Calls Cancels forwarding all calls unconditionally Key Codes 30 31 67 82 70 71 72 Forward Number 73 Examples and Notes Note This feature code conflicts with the Call Queuing feature code of UC Server Therefore your system administrator may have changed the Send Caller ID feature code number See your system administrator for more information To forward all calls to extension 300 1 Dial 72 2 At the dial tone dial 300 3 Press 4 Wait for dial tone LCD will display Call FWD Activated 1 Dial 73 2 At the dial tone hang up 10 Objectworld Unified Communications Server Making Calls GXP Call Features Key Codes Examples and Notes Forward Calls when Busy 90 To forward calls when busy to extension 300 Forward 1 Dial Number 90 2 At the dial tone dial 300 3 Press 4 At the dial tone hang up Cancel Forwarding Calls when Busy 91 1 Dial 91 2 At the dial tone hang up Forward Calls when Delayed 92 To forward calls when delayed to extension 300 Forward 1 Dial Number 92 2 At the dial tone dial 300 3 Press 4 At the dial tone hang up LCD will display Call FWD Acti
15. d message waiting indicator MWI indicates that a message is waiting 8 NOTE Each line has a separate voice mail account Press a specific LINE to retrieve messages for a specific line account To access voice mail e Press the MSG button An interactive voice response IVR will prompt you through the process of message retrieval To check which line account has a message 1 Press the MSG button This always checks the primary account Check each line for stutter tone Check missed calls using the menu Objectworld Unified Communications Server 21 2 Using GXP Series Features 22 Objectworld Unified Communications Server 3 Using UC Server Features This chapter outlines the phone features that are available with UC Server The UC Server call feature access codes are summarized in the following section e Using the UC Server Call Feature Access Codes UC Server supports the following features listed below e Parking Calls and Picking up Parked Calls e Picking up Calls Ringing at Another Extension e Using the UC Server Conference Bridge e Queuing Calls e Paging 3 1 Using the UC Server Call Feature Access Codes To access various call features key press sequences are provided by UC Server system configuration See your system administrator for more 8 NOTE Some features may be unavailable depending on the particular information UC Server Call Features Key Codes Examples and Notes
16. ial 92 2 At the dial tone dial the number that you want to forward your calls to 3 Press 4 At the dial tone hang up The LCD will display Call FWD Activated Objectworld Unified Communications Server 17 2 Using GXP Series Features To cancel forwarding calls when delayed 1 Dial 93 2 At the dial tone hang up To forward an incoming call directly to voice mail e When receiving an incoming call press MUTE DEL to reject the call and forward it to voice mail 2 11 Changing the Volume Use the Menu and arrow keys to adjust the volume To change the ring volume 1 Press MENU to hear the selected ring volume 2 Press the arrow keys to hear and adjust the ring tone volume Handset and To adjust the handset speakerphone and headset volume Speakerphone Headset On the LCD screen use the up down button beside the corresponding icon volume icon to adjust the volume 2 12 Setting Do Not Disturb The Do Not Disturb DND function can be turned on or off using the menu To turn Do Not Disturb On 1 Press MENU to enter the sub menu 2 Select Preference 3 Select Enable DND To turn Do Not Disturb Off 1 Press MENU to enter the sub menu 2 Select Preference 3 Select Disable DND 18 Objectworld Unified Communications Server Selecting a Ring Tone 2 13 Selecting a Ring Tone Different ring tone options are available from the GXP phone menu You may want to select a different ring to
17. ing out of the queue Temporarily setting your status to unavailable does not change your longest idle position in the agent group When you make yourself available again by logging back into the queue your idle time is based on the time since your last call including the time that you were unavailable To set your agent status to unavailable 1 Dial 83 2 Press a number from 1 to 9 to indicate your reason for being unavailable 30 Objectworld Unified Communications Server Paging 3 Hang up To set your agent status to available 1 Dial 83 2 Press 0 at the prompt 3 Hang up Checking your agent status in a call queue You can check your agent status to verify whether you re currently logged into a call queue whether your status is set to temporarily unavailable or whether you re currently logged out of the call queue To check your agent status 1 Dial 84 lt QueueNumber gt 2 Ensure that you enter the correct queue number The system will indicate your current status as e Logged in e The agent is not available service code lt gt e Not Logged in 3 Hang up 3 6 Paging You can send a live page which allows you to instantly broadcast a page 8 NOTE For instructions on sending recorded pages contact your system administrator Sending a live page To send a live page 1 From your phone dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page
18. key To call the last phone number that called your phone 1 Pickup the handset For the hands free option skip this step and move to step 2 2 Press the CALL Return soft key Making a call using multiple SIP accounts and lines GXP can support up to six independent SIP accounts depending on the product model Each of the line buttons is virtually mapped to an individual SIP account The name of each account is conveniently printed next to its corresponding button In off hook state select an idle line and the name of the account as configured in the web interface is displayed on the LCD and a dial tone is heard To make a call e Select the line you wish to use The corresponding LINE LED will light up in green 12 Objectworld Unified Communications Server Answering Calls To switch lines before dialing e Press the same LINE button one or more times If you continue to press a LINE button the selected account will circulate among the registered accounts For example when LINE is pressed the LCD displays the account name such as VoIP 1 If LINEI is pressed twice the LCD displays the second account name such as VoIP 2 and the subsequent call will be made through SIP account 2 2 3 Answering Calls 8 NOTE To send an incoming call directly to voice mail press MUTE DEL to reject the call and forward it to voice mail To answer a call e Pick up the handset to answer the call normally
19. l be off when the handset is on hook To end a call on speakerphone e Press the SPEAKER button 2 9 Redialing To redial the last number dialed 1 Take the Handset SPEAKER Headset off hook Alternatively press an available line key this activates speakerphone The corresponding LED will be red 2 Press the SEND button Alternatively press the REDIAL soft key 16 Objectworld Unified Communications Server Forwarding Calls 2 10 Forwarding Calls Only if the call feature codes have been enabled by your system administrator will the call forwarding features work as per the instructions below If the Grandstream call feature codes are enabled then you can forward all calls or forward only those calls when busy or delayed NOTE The Grandstream call feature codes are disabled by default You can forward all calls or forward only those calls when busy or delayed To forward all calls Dial 72 At the dial tone dial the number that you want to forward your calls to Press ha O N At the dial tone hang up The LCD will display Call FWD Activated To cancel forwarding all calls 1 Dial 73 2 At the dial tone hang up To forward calls when busy 1 Dial 90 2 At the dial tone dial that the number that you want to forward your calls to 3 Press 4 At the dial tone hang up To cancel forwarding calls when busy 1 Dial 91 2 At the dial tone hang up To forward calls when delayed 1 D
20. mation on queuing calls see the following sections Logging in and out of a call queue e Temporarily stop accepting queued calls e Checking your agent status in a call queue Objectworld Unified Communications Server 29 3 Using UC Server Features Logging in and out of a call queue call queue 82 conflicts with one of the Grandstream feature codes Send Caller ID Therefore your system administrator may have changed the call queuing codes from their default values listed below For more information see your system administrator NOTE The call queuing codes in particular the code to Log out of a To log in to a queue as an agent 1 Dial 81 lt QueueNumber gt 2 Hangup To log out of a queue as an agent 1 Dial 82 lt QueueNumber gt As previously noted your system administrator may have changed the code number from the default value of 82 For more information see your system administrator 2 Hangup To dial directly into a queue as a caller 1 Dial 80 lt QueueNumber gt 2 Hangup 8 NOTE Contact your system administrator to obtain the queue number for your queue Temporarily stop accepting queued calls If you are logged into a queue to accept incoming queued calls there may be times when you wish to temporarily stop accepting queued calls without logging out of the queue You can manually set your status to unavailable to prevent accepting further incoming queued calls without logg
21. ne to distinguish between your phone and a co worker s phone when ringing To select a ring tone 1 2 3 4 Press the MENU button Select Preference Select Ring Tone Select a ring tone 2 14 Accessing Call Lists You can view a list of received dialed and missed calls and you can call a number in the phone s history You can also delete an entry from a call list To call a number from a call list oa fF N Press the MENU button Using the arrow keys navigate to Call History Select Received Calls Missed Calls or Dialed Calls Use the arrow keys to select a phone number Press OK to select Press OK again to dial To call a number using the phone book 1 a fF O N Access the phone book by pressing the phone book button on the bottom left hand side of the phone Alternatively you can access the phone book using the following methods Press the DOWN arrow key Press the MENU button select Phone book and press MENU Use the arrow keys to select a phone number Press OK to select Press OK again to dial To delete an entry press the MUTE DEL button Objectworld Unified Communications Server 19 2 Using GXP Series Features To delete an entry from a call list Press the MENU button Using the arrow keys navigate to Call History Select Received Calls Missed Calls or Dialed Calls Use the arrow keys to select a phone number Press the MUTE DEL button a fF W N To
22. oin the conference This can be done at any time To cancel establishing a conference call e Ifafter pressing the CONF button you decide not to conference anyone press CONF again or the original LINE button This resumes two way conversation To end a conference 1 Press HOLD to end the conference call and put all parties on hold 2 To speak with an individual party select the corresponding blinking LINE Using the UC Server Conference Bridge on page 28 NOTE For information on the UC Server conference bridge see 2 7 Transferring Calls Two transfer operations are supported blind and attended transfers Blind Transfer Transfers an active call to a third party without announcing the call Objectworld Unified Communications Server 15 2 Using GXP Series Features Attended Transfer Transfers an active call to a third party with an announcement To transfer a call blindly 1 Press the TRANSFER button or TRNF for GXP 2000 2 Dial the number and then press SEND to complete the transfer To make an attended transfer 1 Press the LINEx button to make a call and automatically place the active line on hold 2 Dial the phone number and then press SEND If the call is answered speak to the recipient and then press TRANSFER or TRNF to complete the transfer and hang up 2 8 Ending Calls To enda call e To end a call hang up the phone Phone status icon The phone status icon on the display wil
23. ormation see Muting and Unmuting Calls on page 14 HOLD Place active call on hold For more information see Holding and Resuming Calls on page 13 MSG Enter to retrieve voice mails or other messages For more information see Accessing Voice Mail on page 21 Enable Disable hands free speaker mode Us SEND Press SEND to dial a new number or redial the last number dialed Press SEND to send a call immediately before no key entry timeout value expires For more information see Making Calls on page 11 Enter to retrieve voice mails or other messages For more information see Accessing Voice Mail on page 21 MENU Enter keypad configuration MENU mode when phone is in IDLE mode Use as the ENTER key when in Keypad Configuration Navigate the menu using the arrow keys Press the OK button confirm a menu selection Delete an entry by pressing the MUTE DEL button 0 9 Standard phone keypad press key to send call press key for interactive voice response IVR functions DND Do Not Disturb key press DND to turn the Do not disturb function on or off For more information see Setting Do Not Disturb on page 18 HEADSET Toggle between headset and speakerphone mode when in hands free mode INTERCOM The INTERCOM button is disabled For information on using the paging function see Paging on page 31 6 Objectworld Unified Communications Server Key Descriptions Key Button Key Button Definitions
24. osition The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 3 3 Picking up Calls Ringing at Another Extension Ringing call pick up allows you to answer other ringing telephones which means that you no longer have to run to answer another person s telephone You can divert a ringing call from another telephone typically within earshot to your own telephone to answer To use ringing call pick up you must know the extension of the phone that is ringing Objectworld Unified Communications Server 27 3 Using UC Server Features This feature also allows for night bell support Many small companies have an audible bell that rings after business hours Night bell support can also allow employees to contact security after hours This feature can allow employees for example on manufacturing floors who are not stationed at a particular desk to answer any telephone receive incoming calls Make sure that such features as call 8 NOTE To use ringing call pick up your phone must be configured to forwarding and do not disturb are not enabled on the phone To answer a call on another user s phone 1 Whenyouheara phone that you want to answer dial 78 lt Extension gt Make sure that you dial on your own phone 78 plus the extension of
25. rked then puts the call on until the other party resumes the call To park a call at the next available park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 Note the hold position that plays over the telephone The hold position is used by the person who answers the parked call UC Server selects the park number for the caller starting at 1 or the next available higher number 26 Objectworld Unified Communications Server Picking up Calls Ringing at Another Extension 4 Press DIAL The call is removed from the hold position and put in the system park position To park a call at a selected park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 3 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold position 3 Dial the number of the park hold p
26. the phone that is ringing 2 Ifthe phone has stopped ringing by the time you dial the 78 code the system prompts you to enter your pickup ID you with That is not a valid pickup ID and asks you to enter a valid 8 NOTE If the pickup ID that you enter is invalid the system prompts pickup ID 3 4 Using the UC Server Conference Bridge UC Server has the ability to support a limited sized conference bridge application The number of participants is limited to the number of licenses available however additional conference expansion licenses can be purchased Use your SIP phone during the conference to access several options such as muting or adding participants To access the conference bridge 1 From an internal telephone dial 7050 TIP You can also dial 7050 to access the conference bridge from the dial by extension or dial by name directory TO 2 Enter the 4 digit conference ID 3 Follow the prompts to access the conference bridge TIP To access the list of options you can press while the conference is in progress TO 28 Objectworld Unified Communications Server Queuing Calls Conference option list When you press during a conference the following options are available The available options depend on at which point during the conference you press Only relevant options are available Press 1 to mute yourself Response You are now muted e Press 2 to unmute yo
27. urself Response You are now unmuted e Press 3 to disable entry and exit notifications Response Entry and exit notifications have been disabled e Press 4 to mute all other participants Response All others have been muted to new callers who join the conference To mute new callers press 4 8 NOTE When you press 4 to mute all participants this does not apply again e Press 5 to unmute all other participants Response All others have been unmuted e Press 7 to toggle between closing and opening the conference to additional participants Response The conference is now closed to additional participants Response The conference is now reopened to additional participants e Press 9 to end the conference e Press 0 to report the number of participants Response Including yourself there are x participants s Press to return to the conference 3 5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered If callers know the queue number they can dial directly into the queue The company agent is typically associated with a particular area of expertise for example sales or support A support agent who is ready to answer calls can log into the support agent queue and receive support calls in order of arrival Call queuing allows calls to be distributed evenly among the agents that are logged into the queue For more infor
28. vated Cancel Forwarding Calls when Delayed 93 1 Dial 93 2 At the dial tone hang up 2 2 Making Calls For information on making calls see the following sections e Handset speakerphone and headset mode e Making a call using a phone numberMaking a call using a phone number e Making a call using multiple SIP accounts and lines Handset speakerphone and headset mode Handset mode can be toggled between Speaker and Headset To switch between Handset and Speaker Headset Speakerphone status icon Press the Hook Flash in the Handset cradle or the SPEAKER button Objectworld Unified Communications Server 11 2 Using GXP Series Features Making a call using a phone number There are several ways to make phone calls that include entering the number using redial or call return To make a call 1 Pick up the handset or press SPEAKER Headset Other methods of making calls are e Press an available LINE key activates the speakerphone Press the NEW CALL soft key The line will have a dial tone and the primary line LINE 1 LED is red If you wish select another LINE key 2 Enter the phone number 3 Press the SEND key or the press the DIAL soft key To redial the last phone number dialed 1 Pick up the handset or press SPEAKER Headset Alternatively e Press an available LINE key activates the speakerphone The corresponding LED will be red 2 Press the SEND button or press the REDIAL soft
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