Payroll Series Troubleshooting Guide - Documentation
Contents
1. Extract button to install the forms 11 Replace all duplicates if prompted Note Please refer to the State Forms Update PDF Documentation included in the downloaded Update Icon for more details I need the Unlock Code to install the Program If you did not receive the Unlock Code with your CD please contact Aatrx Software E mail codes aatrix com Call 1 800 426 0854 Sales 701 746 6017 Technical Support Fax 701 746 4393 I just updated my software and my state has always had a module to set up Why is this not available in version 12 The payroll application has the states that require special modules built into the program now 1 In the payroll application click on the Payroll Items tab 2 Inthe Payroll Items tab window highlight the name of the employee from the Employee List on the left Troubleshooting Guide 4 Aatrix Payroll Series 3 In the Payroll Items column Deduction section indicated by red text double click the state deduction to edit it 4 Notice the pop up menu under Select Correct Status for Standard Deduction The selection available with depend on the state 5 Select the correct status for the employee click OK to update 6 Repeat the process for each employee Q _ Iran the update but now all my pay history records display OTand Double OTall over A Youroptionsare 1 Restore a backup and run the update again 2 Start anew company 3 Send the backup of the Company folder in to Aatri2. Payroll for 2003 but my paystubs show the Yearto Date amounts for 2004 A Thisisdue to the System Date on yourcomputer being set to 2004 You will need to change the System Date to 2004 while processing the payroll Note This will not affect your Payroll Reports or Payroll Records This is an issue specific to the YTD field on the Check Stub Q The 941 forthe Fourth Quarter is displaying an erroneous fractions of cents A Tocorect this issue 1 9 Locate the CD containing the previous update for the Payroll Program and insert it into the CD drive double click the CD icon to access the contents Locate and open the Update folder Inside the Update folder open the V12 Components folder Locate and open the Government Forms folder Locate the 941 form and drag copy to the desktop On your computer s hard drive locate and open the current Aatrix payroll program folder Locate and open the Government Forms f folder Drag the 941 form file that you copied to the computer s desktop into the Government Forms f folder When prompted if you want to replace the existing form click Replace To receive a new 941 by E mail contact esupport aatrix com Troubleshooting Guide 19 Aatrix Payroll Series Printing Q Some of my state reports are cutting off information when printed A Verify the Page Setup is set to US Letter or Letterand not US Letter Small Q When go to preview and print my reports they cut off the righ
3. Type 39 14 When trying to install the payroll program lam receiving Eror 48 15 Data Display 5506S 6 cists eunt on ne unnr enneunen 15 Why are the W 2s doubling the state amount 0 ee eee eee 15 just updated and now Ihave garbled deductions when l processpayroll 15 My Medicare isnot being added onto the checkstub 000005 15 Where are the 2004 tables to select forthe W 2 fom ccc eee eens 18 lam processing Payroll for 2003 but my paystubs show amounts for 2004 19 The 941 forthe Fourth Quarter is displaying an enoneousfractionsof cents 19 i es rari ee ee ee ee 20 Some of my state reports are cutting off information when printed 20 My reports they cut off the right hand side of screen Lk ee eee es 20 Why do the W 2s only print 3 perpade sc ss csceesciciSiee satis duc pecan se 20 Payroll Queue Reports are displaying eroneousinformation 00a ee 20 Contents ii Aatrx Payroll Reports lam Unable to print Time Card epotsS xck ceevdarae heads Gxee es eed aaa 20 Why does my laser printer print one check then skip the nexttwo 21 Why does the information from some reports get cut off when I printthem 21 General ee ee ee ee ee er ee 21 How do I find out what my State Unemployment Tax SUP rate is 21 What are the Social Security and Social Security Match Upper Limits for 2004 21 How do I setup an Eamed Inc
4. calc ulating fora partic ular employee when they have reached their limit How can I fix this First make sure the upper limits are set properly To do so click on the Payroll Items tab window and double click the deduction employer paid item in question If the upper limits are correct go through each check from Pay History records making sure the correct amount is listed in the wages column for this deduction employer paid item When process Payroll it keeps entering the same hours all the time would like it to be zero How can I change this Aatrix Top Pay hasa default set of hours based on your pay period Forexample Weekly will be 40 hours biweekly is 80 hours and semi monthly is 86 67 hours You can change the default to zero in the Payroll Preferences window Select Preferences in the Edit menu In the window that appears click the Payroll tab Mark the Altemate Default Hours checkbox and enter zero My Federal State tax tables are not calculating corecty In the Employeestab window confirm the settings for Pay Period Filing Status and Exemptions are correct Also verify that any tax exempt income items or deductions in the Payroll Items tab window are correct Additionally some states require additional setting up foreach employee For more information please see AppendixA of the User Manual Why do I only get three out of four copies when printing the Employee Employer copies of Form W 2 You may have clicked
5. up list below Tax Calculation Click OK to update to all employees Troubleshooting Guide 10 Aatrix Payroll Series Q _ I justinstalled the update for Top Pay but when I go to post my payroll nothing happens cannot import the Top Pay Export File in QuickBooks A Select Edit gt Preferences gt Program and unmark the checkbox next to Direct Link QuickBooks 5 0 or later The payroll program will then emulate version 11 and create a Top Pay export file Q How do l setup my links with QuickBooks A Note We recommend consulting with youraccountant when setting up the links regarding the required Accounts Verify you have these required Account types in QuickBooks Checking Cash Account Type Bank Payroll Liability Account s Type Other Current Liability Payroll Expense Account s Type Expense You will need to export import the Quickbooks Chart of Accounts into Top Pay For details linking referto Chapter 8 of Top Pay PDF manual Hints for Setting up the Links e Net pay is always a CREDIT to the account from which you write payroll checks e Incomes are DEBITS to expense accounts e Deductions are CREDITS to Liability Accounts e Employer Paid items are CREDITS to Liability accounts AND DEBITS to expense accounts Messages Errors Q Whatis Eror 43 A This error message indicates that there is something incorrect with your register files In orderto avoid this emor message when recording checks make sure y
6. Aatrix Payroll Series Troubleshooting Guide Frequently Asked Questions Table of Contents PLEASE NOTE Longer questions have been shortened for the Table of Contents User Manual i siseeicerdisi ere res eevee re ie beeen es ee es 1 Where isthe User Manual forthe Payroll Program 00 cece eee ee 1 How do poces the W2 sor 1099 S 0 cece a 2 Downloading and Installation 000ce eee e eee 2 I need help installing the update downloaded from the intemet 2 How do Install my State Foms from the Download 0cc cece eee eas 3 need the Unlock Code to install the Pogam cee cece eee 4 just updated my software and my state hasalwayshad a module to setup 4 ran the update but now all my pay history recordsdisplay OT Double OT 5 cannot get past the registration screen of the program Ihave no options 5 Program Freezes Crashes 0cc eee ees 5 After running the update my program keepscrashing 0 eee 5 just ran the 2004 Tax Table update and now my program freezes 5 Why does Top Pay quit after select employees in the process payroll window 6 QuickBooks Top Pay tiiisccev eerie viar vere veweeiwrenww reas 7 The Payroll Program hangs when switch from QuickBooks to Aatnx Top Pay 7 lam using QuickBooks and Top Pay Why does my sytem cash eee eae 8 lam using Top Pay with QuickBooks My Payroll doesnot post to
7. EIC payment automatically displays with an amount This amount is added to the Gross and Net pay but not added to the Applicable wages of the deductions Therefore you do not need to create an income item in the Payroll Item Screen for the employee simply checking the Eligibility for the Earned Income Credit in the Employee Screen will create the Income Item to calculate correctly How do I add a Miscellaneous payroll deduction to a new employee This is for employee s health insurance premium can t find it listed in the Payroll deductions general list To add a Miscellaneous Payroll Deduction such as Health Insurance 1 2 Access the Payroll Items tab window Highlight the Employee List Settings Click the New button in the Deduction section Enter the deduction Title Apply to All Income Items unless you need to shelter from an Income item then you would select custom Type would be Miscellaneous or Special Group Troubleshooting Guide 22 Aatrix Payroll Series 7 Select your Calculation Method as something like Flat Amount or Percent of Gross leave the amount or at 0 zero for now 8 Click OK 9 If there is a check mark in front of this item click on the check mark 10 Click Yes to remove for all employees 11 Next select the applicable employee 12 Click on the left of the Health Deduction to place a check mark there and assign to this employee 13 Double click on the Deduction title 14 Ad
8. My adjusted gross wage is incomect isthere a way to comectthis 27 How do I track employee vacation time in Aatrix Top Pay cece eee 27 Working with TIPS icieticacecern cavers Hove tere eee vere 27 I need to setup my tipped employees a minimum perhourrate 27 How can l stup tipped income for my employees cece eee 27 Contents iii Aatrix Payroll Reports Setting up 401K ic vcct iv iere entice eee eerewe eed seeks 28 How can I create a 401K deduction iiscavacentanak des asaaeed esasea es tacks 28 My 401K hasa limit Can Ista limit aaa 28 Set a 401K foran employee for whom the company pays part of the pension 28 OS 9 Program incompatbilites 000 cece eee 29 Contents iv Frequently Asked Questions User Manual Q A Where is the User Manual for the Payroll Program In the payroll program click the User Manual button on the button bar You can also choose Help gt User Manual from the menu bar Select the chapter you wish to view You can also find the User Manual manually on your computer by following these steps 1 Open your Hard Drive 2 Locate and open the Aatrix payroll program folder 3 Locate and open the Documentation Folder 4 Your Payroll Manual is a PDF file and can be accessed by double clicking the file icon You must have Adobe Acrobat Reader version 4 0 or greater installed on your computer Adobe Acrobat Reader is freely available from the Ad
9. QuickBooks 8 post my payroll to QuickBooks and it doesnot show up in the register 9 When import my payroll to QuickBooks an older payroll date appears 9 Contents i Aatrix Payroll Reports How can l get my curent Top Pay company information into this new version 9 cannot import the Top Pay Export File in QUICKBOOKS 00sec eee eee 11 How do I setup my links with QUICKBOOKS 0 nananana 11 Messages ENOS i circccaisirriasiniridadi kintan draama 11 Whatis BIOS O35 oie cxy dipee i eudanedotes Job 4ied rsegeraane Eurer RAAE 11 Every time go to process payroll I get a message that says Where is 35 12 l received an enor 12 when trying to launch the program 4 12 Iran the update but get a message that my taxtablesare expired 13 lam receiving a CarbonLib message when trying to update 13 lopen my payroll program and now lam being prompted fora pasword 13 getan interface lib message what do I need to d0 cece eee ee 14 just ran the update and there are more than two FICA types 05 14 downloaded the update using AOL message about conuptdownload 14 OS 9 Etor Messages ci ccs icececeniwetecenrswedeeeni we wer 14 What is Eror Type 12 O03 io wietetieudaeuns Sided eed eeirewedeeee des 14 Why do I getan Enor Type 25 ss cisarccads seers isientseaciveeeessians 14 When lopen the payroll program am getting Eror
10. asic setup forany new employee you would hire You no mally have Federal Withholding State Withholding Social Security and Medicare assigned to your deductions Foremployer paid you would have FUTA SUTA Social Security Match Company and Medicare Match Company I have my liability accounts in QuickBooks do still need to use the Liability Registers in Aatrix Top Pay The liability registers in Aatnx Top Pay allow you to keep track of the liability for each payroll variable You do not have to use them in orderto use Aatrix Top Pay When sending exporting Payroll data to an accounting program get this message Waming no records were exported Please check the date in the export window What does this mean The program sends checks by date The date you enter in the export window must match a date in the employee s pay history records Go to Pay History of an employee paid and verify the date in the pop up menu I made a liability payment and the amount of the check is wrong First make sure the Master List is selected This ensures all employeesare included Run the Pay History Detail Report totals only forthe same period as the liability check If the reports match the amount on the check examine the individual s pay history records for emors If they do not match compare the totals to find the error Troubleshooting Guide 24 Aatrix Payroll Series When I process payroll my deduction employer paid item is still
11. ave an upper limit on the amount contributed peryear To do so in the Payroll Items window double click the 401k deduction and click the Upper Limit radio button In the window that appears set itto Amount per year or Amount per pay period Can I seta 401K for an employee for whom the company pays part of the pension A 401K can be created forboth employee and employer You would set the 401K forthe company s share in the Employer Paid section Click the green New button and title it 401K Company Set the Employer type to Pension Assign the 401K Company to the employee and then set the calculation method The calculation method may not always be the same asthe Employees share You would also create a deduction forthe employee paid portion of the 401k deduction by clicking the red New button Troubleshooting Guide 28 Aatrix Payroll Series OS 9 Program incompatibilities The following programs are known to cause problems with our payroll programs Adobe Type Manager and Adobe Type Reunion Turn off the extension control panel for these utilities when installing and running your payroll program Auto Doubler If you have Auto Doubler installed on your computer you will need to set it up so that it does not compact your payroll folder and any files within the payroll folder Norton Utilities File Saver If you have the Norton Utilities File Saver installed on your computer you will need to set it to update at shutdown QuickTim
12. cess this dialogue select the Preferences command from the Editmenu If you still have this problem open the checkform Utilities gt Check Designer and select the Form Setup command in the File menu Make sure the size of your fom is set up correctly e g each check is 2 75 x 8 5 and the Rtas many as possible on a sheet of paper option is selected Q Why does the information from some reports get c ut off when I print them A Some reports e g General Deduction General Contribution have been designed to print in landscape mode In order to view all the report information you will need to select the Page Setup command from the File menu before printing the report In the Page Setup dialogue select the landscape mode option see below General Q How do l find out what my State Unemployment Tax SUTA rate is Contact yourstate unemployment office to verify the rate for your business A Q Whatare the Social Security and Social Security Match Upper Limits for 2004 A 87 900 peryear Q How do I set up an Eamed Income Credit HC payment for my eligible employee 1 Access the Employees tab window 2 Select the employee who is EIC eligible Troubleshooting Guide 21 Aatrix Payroll Series In the Earned Income Credit section of the window check the box es that apply EIC Payment Eligible Both Spouses Filing Click the Save button Now access the Process Payroll tab window Notice in the Income Section the
13. d the specific amount or rate applicable to this employee 15 Click on the Upper limit radio button if the deduction has an upper limit 16 An upper limit screen will appear to put in the applicable upper limit I clicked the Send button in the Send Post window and a GetFile window opens when I try to post to Mac P amp L How do fix this This may occur if you have moved your payroll and P amp L foldersto a different computer or if you have performed a clean re install of your Mac OS In the GetFile window please do the following 1 Double click the Hard Drive 2 Double click the Mac OS 9 System folder 3 Within the System folder double click the Preferences folder 4 Inthe Preferences folder double click the MacP amp L Preferences folder Troubleshooting Guide 23 Aatrix Payroll Series 5 Select the MacP amp L Preferences file and click the Open button Upon opening this file your payroll records should export correctly and appear in the Print Checks window in MacP amp L Why can t access my Payroll Quickhelp screens The Payroll QuickHelp file may have been moved out of the Defaultsf folder or hasbeen trashed If you locate the Payroll Quickhelp file on yourhard disk move it back into the Defaultsf folder If you can t locate the Help file you can drag the Payroll Quickhelp file into your Defaults f folder from your original installation disk Whatis a Default Stationery Default stationery isa file that contains the b
14. ders if prompted 4 Trash the Aatrix payroll application folder on the desktop 5 Load the update for the 2004 Tax Tables to update Top Pay within the Quickbooks 5 0 folder 6 You might be prompted for a password when opening the payroll program Type in the word password in lowercase letters 7 Inthe payroll program select Edit gt Preferences from the menu bar Troubleshooting Guide 9 Aatrix Payroll Series 8 In the Preferences window click the Security tab In the Security tab window unmark the checkbox next to Password protect program and click OK 9 In the Payroll Items tab window highlight Employee List Settings 10 Double click the title Federal Withholding to edit it Title FE 2004 US Federal Apply to All Income items or Custom if there is an extra income item that is sheltered from the Federal Withhold Type Federal Income Tax Calculation Method Tax Calculation Select FE 2004 US Federal Click OK to update to all employees 11 Double click the title Your State to edit it For example DE 2003 Delaware The Edit Deduction dialogue will open In it make the following entries or selections Title Title is the state abbreviation then 2004 followed by the full name of the state XX 2004 XXXXXX Apply to All Income items or Custom if there is an extra income item that is sheltered from the Federal Withhold Type State Income Tax Calculation Method Tax Calculation Select your state from the pop
15. e When installing or updating this application turn off QuickTime in the Apple Control Panel and Exten sions Troubleshooting Guide 29
16. e menu In the dialogue that appears increase the application memory size to the minimum preferred Close the Get Info window and try to run the program again When I open the payroll program am getting Enor Type 39 This error message may occur when opening the payroll program It means that the application file is conupt and that you need to extract a new one Thisdoes not affect any other file or data To fix the problem reinstall the payroll program and select the existing payroll application when prompted Troubleshooting Guide 14 Aatrix Payroll Series When tring to install the payroll program I am receiving Eror 48 This error means that the program could not install completely because of duplicated items found on the hard drive The duplicated itemsare the result of quitting in the middle of the installation and then trying to re install the program You will need to trash the Aatrix payroll program folder from the hard drive before you reinstall the program Data Display Issues Q A Q A Why are the W 2s doubling the state amount The state isselected twice in the State Withholding pop up menu of the W2 setup screen Click on the down arrow on the screen until you locate the second state deduction and set it to None Note that you may have to click the down arrow 20 or more times even though the fields don t appear to be scrolling they are just updated and now I have garbled deductions when I p
17. en you process payroll the minimum per hour will only calculate if the gross divided by the number of hours worked is less then the rate entered into the minimum per hour Extra Income How can I set up tipped income for my employees In the Payroll Items window click the blue New button in the Income section Enter Tips in the title Set the Type to Tips The Income Settings should automatically be set to Normal Then assign the Tipsincome item to the applicable employees Troubleshooting Guide 27 Aatrix Payroll Series Setting up 401k Q A How can I create a 401K deduction A 401K is set up in the Payroll Items window In the Deductions section click the red button and type in the title 401K Set the Deduction Type to Pension Select the appropnate Calculation Method example Percent of Gross Some employeesmay electa straight amount while othermay want a percentage this can be edited individually foreach employee Leave the Calculation Amount to zero since each employee may have a different amount for their 401K deduction Assign the 401K deduction to an employee by selecting the 401k deduction and clicking the Edit button In the Edit Deduction window set the calculation method percentage or flat amount and enterthe amount forthe selected employee Click the OK button and proceed to the next employee My 401K has a limit Can I seta limit You can set an Upper limit or Lower limit on any deduction For the 401K you may h
18. er the Numeric Fields on form left side of the window locate Social Security and Medicare without the black dots before the name and highlight the items one at a time and click on the Assign button 23 Close the Accumulated Field window click OK 24 Under the YTD column double click on the summation symbol totals 25 You will view Field is Accumulated 26 double click on the Accumulated title to bring up the Accumulated Field Window 27 Under the Accumulating max 50 right side of the window highlight FICA and click Remove button 28 Under the Numeric Fields on form left side of the window locate Social Security and Medicare with the black dots before the name and highlight the items one at a time and click on the Assign button 29 Close the Accumulated Field window click OK The FICA item is now split into Social Security and Medicare items If you have more than one checkstub on the form repeat steps 3 32 for the sec ond checkstub When I pull up my W 2 form and I am selecting the deductions on the Form Setup screen the Federal and State selections are only available for 2004 Where are the 2003 tables to select for the W 2 form When you select the Federal and State tax items it is only a title you see The actual taxes that are being brought in are from the employees pay history records The title has changed because of the Tax Table update Troubleshooting Guide 18 Aatrix Payroll Series Q Ilam processing
19. he new Medicare title in upper left hand corner of the screen 11 You can change the font stye and size by clicking on the Font and Style Menu 12 Drag and drop this Medicare title under the Description column on your checkstub 13 Click on the Fields Menu and select New Field Fields should be set up as follows e Box 1 Normal Troubleshooting Guide 16 Aatrix Payroll Series e Box 2 Deduction Types e Box 3 Medicare e Text during layout type in Medicare 14 Click OK This will place the new Medicare Current Field in upper left hand corner of the screen 15 Drag and drop this Medicare under the Current column on your checkstub to the right of the Medicare Description 16 Click on the Fields Menu and select New Field Fields should be set up as follows e Box 1 Year to Date e Box 2 Deduction Types e Box 3 Medicare e Text during layout type in Medicare 17 Click OK This will place the new Medicare YTD Field in upper left hand corner of the screen 18 Drag and drop this Medicare under the YTD column on your checkstub to the right of the Medicare Current title 19 Under the Current column double click on the summation symbol totals You will view Field is Accumulated 20 double click on the Accumulated title to bring up the Accumulated Field Window 21 Under the Accumulating max 50 right side of the window highlight FICA and click Remove Troubleshooting Guide 17 Aatrix Payroll Series 22 Und
20. it to the one you want orlocate the old Pay Defaults file and move it to the new system When I view my check register there is nothing in there It was fine last time viewed it Check your Display and Limit by options at the top of the window You may have a box that is incorrectly checked unchecked When installed Aatrix Top Pay it did not contain Disability Insurance and I need to have it Aatnx Top Pay automatically contains the basic deductions for any state If your state requires disability insurance you will need to create a new payroll item s in the Payroll Items window For more information please see Chapter 5 Payroll Items I do nothave a separate cash account for payroll Do need to reconcile my Payroll Check register If you do not have a separate payroll register you don t need to reconcile the check register in payroll The Aatrix Top Pay program hasa payroll register and it will always enter the payroll check and liability checks into the register You can still use the cash accounts you have in QuickBooks This will not interupt anything in Aatrix Top Pay How can I include reimbursed income in employees payroll In the Payroll Items window click the blue New button in the Income section of the window Entera title like Mileage Reimbursement Set the Type to reimbursement Set the Calculation method to regular fora straight reimbursement amount Assign the reimbursement to the applicable employees Troub
21. leshooting Guide 26 Aatrix Payroll Series My adjusted gross wage is inconrect is there a way to correct this All wagesare stored in each employee s pay history records There willbe a wage column for each deduction and employer paid You can change this value foreach paycheck in the pay history for all the employees After making the change your reports will reflect this change However you may want to check your deduction forthe corect exemptions How do I tack employee vacation time in Aatix Top Pay Aatnx Top Pay will track vacation sick and holiday time To do so in the Employees window select an employee then click the Vacation Sick Holiday button Be sure that the Income item Vacation isassigned to the employee You can accrue time on just about any method The most common isto seta number of eamed hours per pay period and number of hours per year Working with Tips Q A I need to set up my tipped employees so they can make a minimum per hour rate How can I do this In some casesyou will need to make sure the employee receivesa minimum pay amount Forthis instance you need to set up another income source for minimum per hour You would create a new income in the income sources Set the title to minimum perhour and the income type to Minimum per hour The calculation method would be set to Normal Then type in the rate you want to set forthe minimum pay rate per hour Assign it to the employee Wh
22. m using Top Pay with QuickBooks 5 0 I set up the links exactly as instructed but my Payroll does not post to QuickBooks If you still have the QuickBooks 4 0 program verify that version isnot open When you had imported the Chart of Accounts you may have imported this from version 4 0 Re export import the Chart of Accounts from QuickBooks 5 0 and re link Troubleshooting Guide 8 Aatrix Payroll Series I am using Top Pay with QuickBooks 5 0 I post my payroll to QuickBooks and it does not show up in the QuickBooks register If you still have the QuickBooks 4 0 program venify this isnot open when you post your Payroll or Liabilities to QuickBooks I am using the Top Pay with QuickBooks 4 0 when I import my payroll to QuickBooks an older payroll date appears Do a Find for Aatnix Top Pay Export trash all copies of the Aatnix Top Pay Export file Send Post the payroll again and proceed to import into QuickBooks just received QB 5 0 and this has Top Pay version 12 included How can I get my current Top Pay company information into this new version To import information from Top Pay and update tax tables follow these instructions 1 Drag the current Aatrix payroll application folder from the hard drive to the desktop 2 Open the Aatrix payroll application folder by double clicking its icon 3 Drag the Defaults f folder and the Company folder into the Top Pay folder within the QuickBooks 5 0 folder Replace any existing fol
23. obe web site at http www adobe com Aatrix Payroll Series If you chose not to install the manual 1 Locate the CD you used to install or update the Aatrix payroll program and insert it in the CD drive 2 On you computer desktop double click the CD icon to access the contents Locate and open the Documentation folder 3 Locate and open the Aatrix Payroll Series folder Your Payroll Manual is a PDF file and can be accessed by double clicking the file icon You must have Adobe Acrobat Reader version 4 0 or greater installed on your computer Adobe Acrobat Reader is freely available from the Adobe web site at http www adobe com Q How do I process the W2 s or 1099 s A Goto the Home Page of www aatrix com and click on the Aatrix Top Pay link and download the Year End Guide PDF Format Downloading and Installation Q Ineed help installing the update downloaded from the intemet A _ Follow these instructions Afterdownloading you should have a CD icon on the Desktop orto the location to which you downloaded the update If you have an update file with the sea extension on it you will need to unstuff the file first To do so 1 double click on the hqx file 2 Click Continue 3 Save to your Desktop Troubleshooting Guide 2 Aatrix Payroll Series After unstuffing the update 1 2 Double click the CD Icon and click the OSX or OS 8 9 Installer In the installer window click the Update button In
24. ome Credit EIC payment 21 How do ladd a Miscellaneous payroll deduction to a new employee 22 I clicked the Send button and a GetFile window opens 54 23 Why can tlaccess my Payroll Quickhelp Screens 1 eee 24 What isa Default Stationery vesssdecakesed stokes 2ee e alceadecbtbacedered 24 Lia bility accounts in QuickBooks do still need Liability Registers in Top Pay 24 Waming no records were exported What doesthismean 00e 24 I made a liability payment and the amount of the check iswrong 24 Deduction employer paid item is still calculating when limit reached 25 When I process Payroll it keeps entering the same NOUIS cece eee 25 My Federal State taxtablesare not calculating comectly 0 00 cae 25 Why do l only get three out of four copies when pninting Form W 2 25 Processing Form 941 geta fraction of cents that is unacceptably large 25 Zeroes in my Form 941 report s line 14 when l have checks for 005 25 lupdated my system tred to open Now it wantsa password 26 When I view my check register there is nothing inthere cece eee 26 When installed Top Pay it did not contain Disability Insurance 00 26 Ido not have a separate cash account for payroll Do I need to reconcile 26 How can include reimbursed income in employeespayroll 0 0a ee 26
25. orrection if needed e Click OK to update and return to the Payroll Items tab window Why does Top Pay quit after select employees in the process payroll window Regarding the Payroll Program crashing when you select an Employee This could be due to the incorrect setup of the Federal and or State Deductions To resolve this please follow the instructions below 1 In the Payroll Items tab window highlight Employee List Settings 2 Double click the Federal Withholding title and verify the setup e Title FE 2004 US Federal Troubleshooting Guide 6 Aatrix Payroll Series Apply to All Income items or Custom if there is an extra income item that is sheltered from the Federal Withhold Type Federal Income Tax Calculation Method Tax Calculation Select FE 2004 US Federal Click OK to update to all employees 3 Next double click on the title for the State Withholding and verify the setup Title IL 2004 Illinois verify that YOUR state title in entered Apply to All Income items or Custom if there is an extra income item that is sheltered from the State Withhold Type State Income Tax Calculation Method Tax Calculation Make sure that your state is selected this will display in a similar format with the state abbreviation then 2004 followed by the full name of the state XX 2004 XXXXXX Click OK to update for all employees Quic kBooks Top Pay Q The Payroll Program hangs when switch from QuickBooks 5 0 to Aa
26. our register file s are in the Registersf folder and the Registersf folderisin your company folder located inside the Aatrix payroll program folder To link a register to yourcompany open the program click the Company tab and select the appropriate register from the Default Register pop up If you don t have any Troubleshooting Guide 11 Aatrix Payroll Series registers you will have to create one by clicking the New option in the Register pop up Every time I go to process payroll I geta message that says Where is 35 Normally this message indicates that your Deduction and Employer Paid contributions are not set up correctly To verify that all payroll variables are correct proceed as follows 1 Access the Payroll Items tab window 2 Highlight the first item listed under deductions 3 Click the Edit button 4 Verify and change the Deduction Type and Calculation Method if necessary 5 Click OK 6 Repeat the above steps for your Employer Contributions Note Pay close attention to the Federal and the State deduction items to make sure that the calculation method is set to Tax Calculation and that the appropriate code is chosen Q A I received an enor 12 when tying to launch the program Error 12 usually means your software or operating system is outdated Make sure your software is current and compatible with your Macintosh model and system software Most software applications include system req
27. rocess payroll To correct this problem 1 Inthe Top Pay program click the Payroll Items tab 2 In the Payroll Items tab window highlight the Employee List Settings 3 Edit the garbled deductions To edit an item click the Edit Item button on the button bar or highlight and double click the item In the Edit Deductions window type in the correct titles 4 Verify the deductions are set up correctly 5 Click OK to update and return to the Payroll Items tab window If this does not fix the problem you may need to restore from a backup and re install the update again My Medicare is not being added onto the checkstub You will need to manually add the Medicare Field to the checkstub Follow these instructions Troubleshooting Guide 15 Aatrix Payroll Series You will need to add this in to the fields of the check designer 1 2 9 Click on the Utilities Menu in the Payroll Program Select Check Designer In the Description column double click on the item titled FICA Rename this Social Security click OK In the Current column double click on the item titled FICA In this window change the Text During Layout field to Social Security click OK In the YTD column double click on the item titled FICA In this window change the Text During Layout field to Social Security click OK Click on the Fields Menu and select Text Field 10 Type the text Medicare in the space provided click OK this will place t
28. ssword 1 From the menu bar select Edit gt Preferences 2 Click on the Security tab 3 Inthe Security preferences tab window unmark the checkbox next to Password protect this program Troubleshooting Guide 13 gt O gt O gt 0 Aatrix Payroll Series 4 Click OK I getan interface lib message what do I need to do Bring up your inte met browser Go to the Apple menu select Control Panels select Software Update just ran the update and I geta message that there are more than two ACA types You will need to restore version 10 3 Please call Technical Support for assistance When I download the payroll update using AOLI geta message the download is conupt This isan erroneous eror message with AOL You can disregard the message and proceed to download the payroll update OS 9 Error Messages Q A Whatis Enor Type 1 2 or 3 These three types of error messages are System error messages Any number of things can cause the problem e g extensions You should first determine if extensions are causing the problem by disabling your extensions and then trying to run the program again Why do I getan Enor Type 25 This message is related to the amount of memory you have allocated to the payroll program To set the application memory so you don t receive the eror message quit out of the payroll program then select the program application icon by clicking on it once Select the Get Info command from the Fill
29. t hand side of screen A You will need to login into www myaatrix com to download the latest version of gt O BA Payroll to resolve this issue Why do the W 2s only print 3 per page If you are printing a sample this will only print 3 on a letter size page After I ran the update my Payroll Queue Reports are displaying erroneous information Quit the Payroll program Locate the Employee Filesf folder from your company s folder Locate the Payroll Queue file and drag this to the trash Re Queue your payroll l am unable to print Time Card reports from the Activities Time Card feature in the Payroll Program When you go to print the Time Card a dialogue appearsin which you are asked to specify a date range Verify the date range you are selecting to make sure you have the hours recorded Try printing from the Report tab window of the Payroll Program 1 Access the Report tab window 2 Select TC General Detail Report 3 Report on the Period Select the time frame you wish to print the Time Cards for 4 Click on Preview Reports 5 Click on the Preview Menu and select to Print the report Troubleshooting Guide 20 Aatrix Payroll Series Q I m using 8 5 x 11 checkform sheets with 3 checks per page Why does my laser printer print one check then skip the next two when I print from the Check Queue A Make sure you enterthe appropriate number of checks you want printed per page in the Printing Preferences dialogue To ac
30. the Print Sample button instead of the Print W2s button Print Sample prints only one copy of the form for proofing purposes When I process my Form 941 I geta fraction of cents that is unacceptably large Bring up a Pay History Detail Report totals only for the same period Compare wagesand amounts for Federal Social Security Social Security Match Medicare and Medicare Match Make adjustments as needed Why do I get zeroes in my Form 941 reports line 14 deposits made when I have checks in the program for that payment This can be fixed by going to the Liabilities tab window selecting Federal 941 and clicking the Edit button Make sure the Report Type is selected as Federal 941 If needed referto Chapter 7 Liabilities for more information Oryou can edit Troubleshooting Guide 25 Aatrix Payroll Series the payment in the Check Register In the Edit Entry window make sure to mark the check box next to the pop up menu stating that it isa 941 payment updated my system or transfered my Aatix folder and tied to open the program Now it wants a password ForOS 9 When the computer system is updated it places Pay Defaults in your System Preferences folder in the old system folder In moving the Aatnx program to the new computer you might forget to move this folder from the old system folderinto the new System Preferences folder Simply enter the default password which isthe word password in lower case letters and then change
31. the Update window enter the Unlock Code for the payroll product you are updating A putfile in OS 8 6 or above or Open Pay Updater in OS X window will generate so you can choose the destination of the update files The installer application will look for an existing payroll application and display a selection if it finds more than one instance Select the application you are updating and click Open Allow the update to install When the update is complete you can launch the payroll application AOL users please be aware you may receive an file corrupt message when downloading Ignore this the update should be fine This is an erroneous error message from AOL Q How do l Install my State Forms from the Download A _ Follow these instructions 1 2 Turn off any QuickTime and Virus Protection Extensions Double click the State Forms Update CD icon you just downloaded Double click Payroll Forms Installer Click the Update button The License Agreement window will display click Accept Enter the Unlock Code Troubleshooting Guide 3 Aatrix Payroll Series 7 Inthe next window that appears choose the destination of the update files Generally this is on the local hard drive in the Aatrix Payroll folder If you are running QuickBooks the folder will be Aatrix Top Pay 8 Highlight the program icon or filename and click Open 9 The Government Forms f folder will appear in the gray pop up menu 10 Click on the
32. tix Top Pay A We have determined this is an issue with the G4 computer running on Mac OS9 You will need to rebuild the desktop 1 Quit all running applications 2 Hold down the option key and Apple key on the keyboard 3 Restart the computer do not release the keys until the computer reboots Troubleshooting Guide 7 Aatrix Payroll Series 4 You will get a message asking if you want to rebuild the desktop file click OK release the keys 5 Locate and open the Top Pay folder 6 Locate the Shared Reports f folder 7 Make a copy of this folder by holding down the option key on the keyboard 8 Drag the copy of the folder to the desktop 9 Delete the text Shared and the space following it from the title 10 Hold down the option key on the keyboard and drag and drop the Reports f folder into your company folder In the alert dialogue that appears asking if you want to replace the existing file choose Replace 11 Hold down the option key on the keyboard and drag and drop the Reports f folder into your Sample Company folder In the alert dialogue that appears asking if you want to replace the existing file choose Replace 12 Reboot the computer I am using QuickBooks 5 0 and Top Pay Why does my system crash every time open the Top Pay program The Employer Identification Number EIN must be set up exactly the same in both QuickBooks and the Top Pay program In Top Pay enter the EIN in the Company tab window I a
33. uirements in the documentation or on the outside of the box If yourconfiguration does not meet the minimum requirements upgrade your configuration as necessary Troubleshooting Guide 12 Aatrix Payroll Series I ran the update but geta message that my tax tables are expired You need to run the Tax Table update If you are updating via CD ROM all the updates are done at once However if you downloaded the program updated you must also download the Tax Table update asa separate entity lam receiving a CarbonLib message when tying to update my payroll program To corect this problem 1 Access the Internet and navigate to http www apple com 2 From the top tab bar on Apple s main page click on the Support tab On the AppleCare Support page there is an area with a gray background titled Search Support First from the popup menu directly below the text entry box select Downloads Then in the text box above the popup type CarbonLib Press the Enter key on your computer keyboard 3 On the Search Results page download the CarbonLib file that applies to your needs e Version 1 5 CarbonLib for OS 8 6 or higher 4 After installing the CarbonLib restart the computer and proceed to update the payroll program open my payroll program and now am being prompted fora password I have never assigned a password or my password is not working The password isthe word password in all lower case letters To disable the pa
34. x for professional conversion 99 fee applies Q__Icannot get past the registration screen of the program I have no options A Change the resolution on the monitor You may need to force quit the program first Program Freezes Crashes Q After running the update my program keeps crashing A The program wasnot closed when the update was installed Completely close the payroll program and run the update again Q _Ijust ran the 2004 Tax Table update and now my program freezes when I go to Process Payroll A T fix this problem Troubleshooting Guide 5 Aatrix Payroll Series 1 Go to the Payroll Items tab window of the program 2 Highlight Employee List Settings 3 double click the Federal Withholding in red to edit it e In the Edit Deduction dialogue verify the Calculation Method is set to Tax Calculation If it is not make the correct selection from the pop up list e Beneath the Tax Calculation pop up is another pop up list from which Federal Withholding 2004 should be selected Make the correction if needed e Click OK to update and return to the Payroll Items tab window 4 Double click the State and Local Withholding in red to edit it e In the Edit Deduction dialogue verify the Calculation Method is set to Tax Calculation If it is not make the correct selection from the pop up list e Beneath the Tax Calculation pop up is another pop up list from which State Withholding 2004 should be selected Make the c
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