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1. OK Cancel In the input fields enter either the name and station number of the station your wish to reach or the name and code for controlling a voice mail system or answering machine The Repdial keys menu option is now displayed in the PC AFT F menu bar This option provides you with a pull down menu from which you can call the configured stations and access the con figured functions directly 89 Entering Settings 90 Night Destinations In the Night destinations tab you can enter up to 8 different internal night destinations From the Edit menu with the Change night dest menu item you can select a night desti nation and activate it via the Night answer button All calls are forwarded to this destination Settings System Calls Paging Repdial keys Night destinations Night destination 1 n Night destination 2 130 Night destination 3 fi 4q Night destination 4 p Night destination 5 Night destination 6 Night destination 7 Night destination 8 E OK Cancel Entering Settings saving the Settings Once you have entered your settings in the Settings window you must save your entries in order for the changes to be applied Settings System Calls Paging Repdial keys Night destinations Night destination 1 Night destination 5 0 a Night destination 2 Night destination 6 fo Night destination 3 Night desti
2. ssssessee 74 editing entry sseesseee 76 77 searching for stations ssessssse 73 T a a ost enteaanseneest ue epooteeas 72 ETD tab POMONA esra 75 EIEIO E ada dba eS pae mE 74 explanation of symbols n 10 external call ad F I cc CPP 11 function keys SEa S CUA E M E O A 94 default assignment n s 108 H hold external calls ssssesseeeeee 48 103 Index I internal call 38 IP telephony P 84 K keyboard commands eesssessesse 107 L LAN telephony sseesseeI 84 LOAP SEI VB usse osuraiver cts mus tuque cate pe tux uUam 83 activating searches 0 0 ece ee eeeccceceee ee eeeeeeeeees 93 WSU OT call TY OCS trenaire 19 M MAIN eq 9 IhakiDg Calls ussstexsekdstet esti e tap roD a 94 SUM RITE NN 937 from Outlook Contacts sees teri 41 MENA sereis aeii 38 with electronic telephone book 41 with redial re 40 with the busy lamp field 39 menu bar ssssssssssee 14 15 menu WIndOW cssssse mr 28 message receiving rem 60 saei PME 57 microphone activate deactivate 34 dU eor 34 N name Mode coi ccidevendtvoranerstndicusnatvovamwnieeiierenciedes 94 NIght ANSWET cis cat ascodeadanicc id vehit cad Dart dadun 64 zen 66 deactivating ued neznssvdentensebteunnondadenesivecbieeonzedes 66 night destina
3. 63 Night Answer 64 Night Answer a This function is not available network wide gt page 84 Night answer is activated when your attendant console is unattended for example when the office is closed External calls are forwarded to an internal night destination such as the se curity officer that you select The service personnel can configure whether or not the PC AFT F will be authorized to activate night answer You can enter and select from among up to eight different internal night destinations Entering a Night Destination From the File menu select the Settings option to open the Settings window oelect the Night destinations tab Settings System Calls Paging Repdial keys Night destinations Night destination 1 Night destination 5 10 PO Night destination 2 Night destination 6 i300 PO Night destination 3 Night destination pud 70 D Night destination 4 Night destination 8 OK Cancel Enter the possible internal night destinations in the text boxes Click the OK button to confirm your entries Click the Cancel button to return to the attendant monitor To select a night destination click Change night dest in the Edit menu gt page 65 and click the Night service button to activate it page 66 Night Answer selecting a Night Destination You can select which night destination from among up to eight internal night destinations will answer incoming calls
4. Accept the call You are speaking to the second caller 31 Making and Answering Calls 32 Activating Deactivating the Call Waiting Tone The call waiting tone lets you know that a second caller is trying to reach you while you are engaged in another call If the call waiting tone is deactivated the Camp on without tone message appears in the upper area of the traffic display The waiting call second call continues to be signaled visu ally in the display Ie The communication platform can be configured in such a way that when the PC AFT F is started up the call waiting tone is automatically deactivated ask rele vant service personnel Deactivating the Call Waiting Tone Select the Camp on without tone on off menu item from the Edit main menu The camp on tone is deactivated and the zi icon appears in the status bar Activating the Call Waiting Tone Select the Camp on without tone on off menu item from the Edit main menu Left click the icon in the status bar The camp on tone is activated and the zi icon goes out Picking up Calls You can pick up calls for other telephones on your own telephone using the busy lamp field not for stations in networked systems When a station is being called the background of the status key turns to set up the colors see gt page 93 You cannot pick up a call if you currently conducting a call or a call is being signaled in your call display You cann
5. gt page 9 Reference to a page Basic Operating Instructions Overview of Features Incoming and outgoing call display Call answering dialing transferring Toggling between two calls Three party conference Call holding and parking Redialing of the last ten numbers dialed Dialing with busy lamp field and repertory dial keys Dial via Caller list Callback and send message Call override Activate deactivate call forwarding Activate deactivate night answer Telephone book functions in the ETB using Microsoft Outlook Contacts Look up and display stations Look up and display station data Automatic provision of the station number for dialing from Microsoft Outlook Main Improvements and Changes Enhanced caller list gt page 70 Statistics function for incoming calls with extensive sorting options gt page 97 Dial in canonical form with Outlook Contacts gt page 78 and LDAP searches gt page 83 Internal telephone book ETD gt page 72 can be imported from PC AFT F V4 0 ask re levant service personnel for further details Simplified Configuration Manager start up gt page 92 Zoom option in the busy lamp fields gt page 21 Message and Substitute function in the busy lamp field gt page 25 gt page 25 Sort function in the busy lamp field page 27 Improved program interface for example toolbar regrouping integrating the display in the main window Convenient Call Number Search The PC AFT F e
6. 84 Special Functions in the LAN PC Network If your PC AFT F is operating in an IP network from T Octopus F 200 400 600 650 IP Netpackage systems multiple communications platforms are interconnected via a LAN Local Area Network e g proprietary PC network Your telephone calls are conducted via the LAN PC networks Busy Lamp Field It is not possible to set station names and numbers network wide Station names and num bers outside the local number plan must be entered manually gt page 24 Additional Special Features The following functions are not available network wide Door Opener page 35 Overriding Calls gt page 52 Overriding Do Not Disturb gt page 52 Paging gt page 55 Speaker Call gt page 56 Transferring an External Trunk gt page 60 Releasing an External Trunk gt page 61 Radio Paging PSE Not for U S gt page 62 Night Answer gt page 64 Call Box gt page 68 Entering Settings Entering Settings The settings that can be activated in the PC AFT F Settings window are described in this section For further settings see page 92 a Whenever a change is detected in the system configuration after start of the PC AFT F or during its operation the PC AFT F is automatically updated This proce dure is indicated in the status bar by the message Please wait System In the System directory you can specify the connection type activate the settings for the busy lamp fields BLF a
7. Caller list xi 09 02 2004 003882734 d Scroll bar 356 004989882325 25 2 Date of call 14 75645872 Time of call Caller station number 10 02 2004 08 30 32 D The list window can only be displayed if entries are found in the list The list is sorted in chronological ascending order for example the most recent calls are lo cated at the end of the list If the entries do not fit in the list window a scroll bar appears to view the complete list Click on the Close button to close the window Return Calls Using the left mouse button double click the line containing the required entry The station number is dialed Use Caller List Delete Individual Entries Highlight some list entries by clicking and dragging or Add individual entries to those highlighted or delete individual entries from your selection Click Delete Selected Entries in the list window The selected entries are deleted without requesting confirmation Delete Entire List ra Click Delete List in the list window The entire list is deleted without requesting confirmation and the list window is closed 71 Electronic Directory ETD Electronic Directory ETD The electronic directory provides you with a convenient means of searching for stations and dialing the numbers You can also display detailed information on the stations In the default configuration a database for the ETD is loaded when t
8. 74 Save record General tab two different tabs on which you can enter a new station in the ETD Directory x Bk Close Return to main direc f General Additional tory window Name Station number Additional Company Fax number tab Street Private Postal code Radio City Alternative The window contains the two tabs General and Additional On these tabs you can enter additional data for the station General On the General tab you can enter the user s name company address and various tele phone numbers When calls are made by way of the telephone directory gt page 41 the number is displayed in the Station number field default setting and then dialed The four other possible num bers can then also be selected x imi close General Additional Name Station number adam Franz 0897221 2345 Company Fax number Siemens AG 08972254321 Street Private Hofmannst 51 fost 234567 Postal code Radio at 359 v 727654321 City Alternative M nchen v 71234567 Electronic Directory ETD Additional You can use the Additional tab in order to enter further data for example the user s depart ment or corporate rank or several lines of notes e g details of the company s business hours x Close Addition 1 Addition 2 Addition 3 Addition 4 Addition 5 e Click the save icon to save the data lose Clickthe Close button to ret
9. Ill Experience in configuring IP networks is required for certain settings Please contact your relevant service personnel for further information Incorrect configuration can result in the failure of important PC AFT F functions Telephone Book CD ROM Telephone book D TB CDROM dinfo exe es LDAP Server IP Address or Name ft 23 155 227 1 To run a search in a Telephone book CD gt page 82 enter the complete path to a telephone book program under CDROM Telephone Book or select an executable file via To run a search on the LDAP server page 83 enter a valid IP address or specify the name of the LDAP server under LDAP Server Activate Use MS Outlook as telephone directory in order to use the Contacts folder from the Microsoft Outlook program as a data source when searching in the Name Call number entry field of the attendant monitor gt page 78 If this box is not checked the ETD is used instead as a database for the search gt page 73 Busy Lamp Field Double click the Busy Lamp Field entry with the left mouse button to show hide its sub menus Colours of BLF You can determine the colours to be used for signaling the various line statuses ofthe status keys on the BLF here gt page 21 Colours of BLF Busy Internal Busy External Call user Station is diverted EELEE Do not Disturb is active Click the key beside the status whose colour you wish to change A colour selection dial
10. To do this either select a predefined night destination gt page 64 or enter one manually Predefined night destination oelect Change night dest from the Edit menu The following pull down menu appears Tone dialing Change night dest Manual entry Ringing an aFfF 110 Mute anjaff 130 Privacy anj aff P Camp on without tone an afF Personal search Select a night destination The night destination selected is identified by a check mark After you activate the night service gt page 66 all calls are forwarded to this night destina tion Entering a night destination manually Select the Change night dest from the Edit menu The following pull down menu ap pears Tone dialing Manual entry Change night dest Ringing anjotF Mute onjotF Privacy onjofF Camp on without tone on afF 130 140 150 Personal search Select the Manual input option The following dialog box is displayed PC AFT F Ra Change night dest m Enter the night destination number and click OK to confirm To select the night service programmed in the system by the service personnel enter an as terisk for the night destination After you activate the night service gt page 66 all calls are forwarded to this night destina tion 65 Night Answer 66 Activating Night Answer Click the Activate night answer icon in the toolbar Call forwarding to the night destination is
11. 0891234567 1 38041 Peters P 38559 Miller Open list box Answer call Call Types For a complete overview of all possible call types see gt page 18 Examples e External A call from a party outside your communications platform who has dialed the system number and operator number such as 0 or whose call was not answered by an internal party and PC AFT F is programmed as the intercept position e nternal A call from another party to your communications platform e Private A call from a party outside your communications platform who has dialed the system number and internal operator number such as 100 When you receive an incoming call you hear a signal via the telephone speaker and or the PC speaker depending on the setting and also see a display on the telephone screen only if T Octophon F or Octophon telephones are installed and in the call display list box Ill If you are working with another Windows application when a call is received the sys tem automatically changes to the PC AFT F Note that the system cannot change to the PC AFT F while a screen saver is activat ed In this case the call is signaled by the speaker only 29 Making and Answering Calls ora on a or 30 Answering a call Left click one of the handset buttons This accepts the first call waiting in the respective list field Click one of the arrows for the list box with the left mouse button to open the
12. Conference Toggle or Clear i Toggle The toggle function allows you to alternate between two calls The station currently waiting cannot overhear your conversation Prerequisite You are currently conducting a call and another party is waiting for example on consultation hold Click the Toggle button to change to the waiting party Press the F6 button this must be configured gt page 94 You change to the waiting party Ill You cannot activate the toggle function if you used the Hold button to place one of the two parties on hold Interconnecting Two Parties Click the Clear button to interconnect the two stations set up conference You can set up a three party conference between yourself and the other two parties by click ing the Set up conference button gt page 50 49 Consultation Transfer Conference Conference You can add another party to an existing call to form a three party conference in which all three parties can speak to one another Prerequisite You are currently conducting a call and another party is waiting for example on consultation hold vfs Click the Initiating conference symbol command button or Press the F10 button this must be configured gt page 94 The message Conference is displayed in the status box for both parties The three party con ference is initiated The icon appears in the status bar Imp You can also initiate the co
13. Configuration Manager sesen 92 starting telephone directory CD 82 startup PION UNG senctesa cee endasene satan weedaanecteceeneesnccs 13 Manual MERE 13 statistics function 97 status bar 17 status button 197 E RS 27 status key 21 creating notes serra es rniii iaa 25 defining colors sssee 93 defining the number ssssss 94 inserting an empty field sssssssese 26 inserting captions eese 26 DOMINO MEET TTC 27 SIO SUMS oa 25 substitute eE E E E E 39 system UPdA E discus bead cdsxitud iniii ii 85 T telephone book CD activating searches sssseemm 93 eo 49 10 513 7 RR 14 16 traffic display ssssssseee 18 20 TAVIS ICD NN E m 42 after parking placing on hold 46 S ATP MRNOR TEN a a A 43 cocco MMC L 45 unscreened a E T 44 transferring an external trunk ocene 60 tfansterrng Calle sueco titt ttd ssh iiem tbbOS par xS 42 Index U unscreened transfer sene 44 V volume ccu m 34 W WV AVS AE E E 87 ICV MUNG EE S 95 105 Space Bar Alt Alt Alt Alt Alt Alt Alt e S S 9 9 8 3 DS Important Keyboard Commands Important Keyboard Commands You can initiate the most important functions of the PC AFT F using the keyboar
14. More Effectively Releasing an External Trunk Imp This function is not available network wide gt page 84 You wantto place an urgent external call and receive a busy signal because no external trunk is available You can select a busy trunk and disconnect the call on this trunk to make the trunk available for your call Keep in mind thatthis function disconnects calls in progress and should be used only in dire emergencies Releasing a Busy Trunk You wish to dial an external station number but already hear a busy signal before you dial Click the release trunk icon in the toolbar The menu window appears Trunk 7801 select Usingthe LS and gt buttons you can select and release an external trunk Using the x button in the menu window you can cancel the input and close the window Now enter the station number and press Enter to confirm your entry The station is dialed via the released trunk Ill If your system is not configured for releasing an external trunk the release trunk but ton will not appear in the toolbar 61 Reaching Parties More Effectively Clear 62 Radio Paging PSE Imp This function is not available network wide gt page 84 If you call an internal station and cannot reach the party at his or her workstation you can call the absent party using the radio paging equipment Prerequisite Radio paging must be programmed in the system Select the PSE m
15. a Station Select the busy lamp field Right click the desired status key A popup menu with several functions opens Select Delete entry from the popup menu The station is deleted from the busy lamp field Ill Deleting a station from the busy lamp field does not delete it from your system in oth er words you can reconfigure it at any time gt page 24 sorting Stations You can sort the stations of a group in alphabetical order in the BLF oelect the busy lamp field Hold down the Shift key and at the same time right click the first status key of the group or area you want to sort The name of the status key is displayed in bold font Hold down the Shift key and atthe same time right click the second status key ofthe group or area you want to sort The name of the status key is displayed in bold font Right click one of the status keys displayed in bold font A popup menu with several functions opens Select Sort from the popup menu A list of all subscribers for the selected area is displayed in alphabetical order 2 User Interface Desktop 28 Menu Window The Menu Window emulates the telephone display and keys 2 lines for Octophon 22 26 and T Octophon F 20 30 40 8 lines with Octophon 28 and T Octophon F 50 Likewise some of this information is constantly displayed in the upper area of the traffic display of the attendant monitor gt page 18 Calling the Menu Window The menu window
16. dialog box automatically appears when you initiate a procedure such as sending messages You can also call the menu window manually to execute functions or procedures that cannot be initiated via toolbar buttons or pop up menus for a description of these functions and pro cedures and how to execute them refer to the user manual for your communications plat form Click the Menu Window toolbar button The menu window is displayed MI 18 DEC 01 Il To avoid incorrect menu text display some characters missing data compression should not be activated in the communications platform to deactivate ask your rel evant service personnel Operation The keys have the following meanings Confirm a function Scroll between functions Confirm changes corresponds to the DIAL key on the Octophon 28 T Octophon F 50 Scroll between lines Delete input one letter at a time from right to left Call up window to input alphanumeric characters oet telephone e g ringer volume Close the menu window Making and Answering Calls Making and Answering Calls Answering Calls The call display provides you with a convenient means of answering incoming calls It con tains pull down list boxes that display all pending external internal and personal calls You can selectively choose and answer any call List boxes External calls Internal calls Personal calls Number of waiting calls 1 4 A
17. display The first party is automatically placed on hold Wait for the ring tone and connect the station by clicking the Clear button As soon as the stations are connected their data is deleted from the traffic display and you are free to answer another call If the third party is busy or does not answer click the Back button to return to the first party If the third party does not answer the transferred call within 40 seconds time can be pro grammed by the relevant service personnel the call appears as a recall in the call display d 1 or b 103 2 Consultation Transfer Conference Speed Transfer Accept the call The call appears on the traffic display While still conducting the call use the right mouse button to click the status button for the station to which you want to transfer the call The station number is dialed and the call is au tomatically forwarded to the station dialed Ifthe party does not answer the transferred call within 40 seconds time can be programmed by the relevant service personnel the call appears as a recall in the call display 45 Consultation Transfer Conference ca 103 or EE ERN i Hold O TM P Clear Transfer after parking placing on hold Prerequisite You have placed an external call on hold gt page 48 or parked it gt page 51 The held parked call is indicated in the call list Click the left mouse button on the status button of the user wh
18. group numbers must be set to active mode in the PC AFT F gt page 88 Select the Paging option from the menu bar to open a pull down menu with the paging groups 352 351 Select the group that you want to page The group number is dialed automatically You can now make your announcement I The Paging menu option appears in the menu bar only if paging groups have been activated in the Settings window 55 Reaching Parties More Effectively Speaker Call Imp This function is not available network wide gt page 84 You can record an announcement without any assistance via connected loudspeakers ask relevant service personnel or at an internal station with access to a system telephone T Click the Speaker call button The following dialog box is displayed PC AFT F Ra Please enter a number Enter the number of the station to which you want to directly speak and click OK to confirm your entry The station is automatically dialed and you can then speak immediately 56 Reaching Parties More Effectively Messages sending a Message You can send info texts to individuals or station number groups with system telephones Info texts sent to system telephones without a display for example T Octophon F 10 ISDN im pulse or tone dial telephones are saved as callback requests D a Messages can also be sent to stations in networked systems Click the message button in the toolbar The
19. i Ee ANETES 9 How To Use These Operating Instructions 0 cece cece eee teen eens 10 OVeP I WT FACS aea ar npn tee a erc D Gre Rd e E enna quibui CI uta Cani eden bats 11 Main Improvements and Changes issssss n 11 Convenient Call Number Search ssssssss eee eee ete eens 11 Tafaetgroup Tor this MANUAL sas eec bao oid ie o LER EQ eerie 12 ACQUIRE MCU ui daas ded cis acide cin bed dol prie dri bae d ER e RD idee ie d es 12 J Operating the PC AFT F Operating PC AFTE 0 0 cece cee 13 User Interface Desktop 0 cc cee cence 14 Main WINdOW ATTE Jo ENE e E A E EE EAA EE T E A 15 FOOI ee AEA E tan san hens 16 A E ner E A EEE 17 Attendant TUTO a assert re aed ees Wed des vc a a a 18 Bus AS FIC lla tears AAE E n beet vester ia odis DU pal qp dU dod 21 Pe DESPITE 63 sea nnareaederyeaeada tine aub turbari aid t baad tcp eee 21 Calling Up the Busy Lamp Field n aa toii ea RR POR OE CER EC 22 EFHGPIFI a AUN ataca rato Rata Wek ded ERR rure ue lcd ecu de a RR dlc a aa i 24 Moving station NUMDETS i ce dcerekbhRberey rera xda CE DRLEXIA cea EE RRE ERE RA 2 Peete ay steel OU ETCNCQR OEC T TETTE TET TEL TT LS E a ef SITIS ESOS nsa qoe a dunn Aare sues an kaaien aa de pP n EP bane aoe dcs 21 NST TNI isa es act ohne a tact pe eaten Peete lat nine a ee oes ee ae ee 28 Contents Making and Answering Calls 29 Aoowenpng t alls soos oras rd de innin CORRER tS turiitate Pardi gd RE daraus 2
20. item from the Window menu or F13 Press the F12 key The Search the telephone book window opens Search the telephone book Ea Mame Cancel ms 2 mammmEE Entera name You can also enter part of a name for example mil for Miller The search EERE function is not case sensitive Confirm with OK 3 If one or more entries are found these are displayed in the menu window Usingthe w E q and buttons you can select and call a station Using the x button in the menu window you can cancel the input and close the window 81 Starting the telephone directory CD Starting the telephone directory CD m A telephone directory CD can be started by way of the telephone directory CD button in the main window of the PC AFT F The precondition is that the telephone directory CD has been integrated into PC AFT F Integration of the telephone directory CD function see gt page 93 Operation of the telephone directory CD varies according to the telephone directory CD soft ware which is used In order to use the telephone directory CD please read the documentation supplied with the telephone directory CD software Using a number on the telephone directory CD The number located on the telephone directory CD is transferred by copying it and then en tering it in the traffic display of the PC AFT F Use the mouse to mark the wanted number in the telephone directory CD program Ctrl f Press Ctrl an
21. mouse button drag the entry to the specific BLF status key after which you want to transfer the selected entries a icon appears at the mouse cursor 12 Ja 14 48 amp Transferred EBENEN entis ile sm 21 86 Entering Settings Number redial only for external numbers This option allows you to restrict the number redial list to external calls Ill External station numbers can be identified by the number of digits The number of digits can be configured gt page 95 Ensure that you configure the trunk access code correctly gt page 95 Deactivate night answer at start If you select this option night answer is automatically deactivated if it was previously activated when the PC AFT F is started Activate silent call at start If you select this option the ring tone is automatically deactivated when starting PC AFT F only in the case of connection via USB or a Control Datenadapter Call Detail File This option cannot be changed in PC AFT F displays whether all chargeable calls with their values are to be saved in a call detail file Contact your service personnel to set up this function The call detail file is stored in the in stallation directory of PC AFT F Calls In the other text boxes under this tab specify the paths to the wave files included in the soft ware package for ringer signaling on the PC You can also assign individual Wave files with the key and play
22. see the station you are looking for enter a more specific search word 79 Telephone Book Function with Outlook Contacts 80 searching on the Basis of Other Station Data You can also base a search on other data such as a company name city or postal code The example below uses a company name A search by city or postal code is conducted in a similar manner Click the Outlook button The following popup menu appears Mame Company CiEy Postal code select the desired property from the menu which will be used in the search for example Company The following dialog box is displayed PC AFT F Ra Search Company Cancel m Enter the company desired and click OK to confirm your entry If the company is stored in Contacts in Microsoft Outlook the Outlook search list window opens with a list of the parties employed by this company The first party is highlighted Updating Telephone Book Data To enter new data or modify existing station data in the Microsoft Outlook Contacts folder please refer to the Microsoft Outlook documentation Searching the Telephone Book searching the Telephone Book This function searches for names and phone numbers in the telephone book Ill This function must be supported by your communications platform Please ask your service pesonnel to activate this function jl 2 Click the Telephone Book button or Select the Search the telephone book menu
23. seizure is deactivated In this case the In ternal button does not appear in the attendant monitor If automatic line seizure is activated you do not need to dial the external code How ever for internal calls you must then click the Internal button before dialing 37 Making Calls 38 or Turning DTMF Suffix Dialing On and Off While engaged in an external call you can activate a sequence of digits to control answering machines or information and switching systems Select Tone dialing from the Edit menu or click the Tone dialing button A window for entering the DTMF digit sequence appears Enter the digit sequence and click the OK button Making Internal Calls Enter the number of the internal station and press Enter to confirm You can also dial the station from Outlook Contacts gt page 78 the busy lamp field gt page 39 or the repertory dial keys gt page 38 Il You can program the system so that automatic line seizure is activated It will then be unnecessary to dial the external code when placing external calls However you will then have to click the Internal button before placing internal calls This button is displayed only if automatic line seizure is activated Making Calls With Repertory Dial Keys Use the repertory dial keys to call a station directly If repertory dial keys have been config ured in PC AFT F gt page 89 the Repdial keys option appears on the
24. 7 Requirements You or System Support must install the attendant console hardware and PC AFT F software for the Microsoft Windows operating system on your PC see Installation Instructions in the PC AFT F CD ROM booklet The PC s power management system must not be activated during PC AFT F operation To use the telephone book functions ETB with Microsoft Outlook Microsoft Outlook must be installed on the PC An LDAP server must be available to use the LDAP search function Ill Whenever the PC AFT F is used with various user profiles it may be necessary to change the access rights for the configuration files before configuring the PC AFT F itself If this is the case please contact your system specialist or administrator Operating PC AFT F requires some elementary knowledge of PCs and Windows For hardware and software requirements please refer to the Installation Instructions in the PC AFT F CD ROM booklet Operating PC AFT F Operating PC AFT F You can configure your attendant console PC so that the PC AFT F switching program starts up automatically when you switch on the PC If the program has not been configured to start up automatically you must start it manually or set up PC AFT F for automatic start up Automatic startup owitch on the attendant console PC As soon as your operating system loads PC AFT F au tomatically starts up and the program window opens Manual startup When you install the prog
25. 78 de pending on the Configuration Manager settings Call Processing Buttons Hold gt page 48 Back gt page 36 Park gt page 51 Toggle gt page 49 Clear gt page 36 Dialing Buttons General 2 page 3 Private gt page 3 Only visible in the case of automatic line seizure Internal 2 page 38 19 User Interface Desktop 20 Traffic Display FRI 12 MRZ 04 17 Company gt Name or number of active party 4 wv gt Mame Meyer Name and or number of passive party Station number 101 The upper column of the traffic display shows the first party when you answer or place a call same display as in an T_Octophon device The passive call is displayed in the lower column of the traffic display if for example you put a party in consultation state to call a second party For internal calls the station number and if possible the station name are displayed For ex ternal calls the station number and possibly the name are displayed only in the case of a net working connection ISDN IP with CorNet N Call list The call list indicates all calls which are currently on hold or parked If a text has been entered by the station user in connection with holding or parking this is also displayed For information about configuring text input in connection with holding or parking see gt page 95 Trunk Position 0 Smith is waiting for Miller Description of the situation Hold
26. 9 FSW eG Ot ESEE arde dose E es decedat 30 Using Gall Waiting Second Gall acie nca d acce PEE CPREER ER EC Ce eC en 31 Answering a Second Call Call Waiting sese nns 31 Activating Deactivating the Call Waiting TONG ccc ccc eee eee ees 32 Pe UO AG ia swine ue E ne ease tas PEE eam DUET DEF LE RETE 32 Activating Deactivating the Ringer Signal 33 SNE VOUE aie tn ae gat E EAE A EEA A 34 Activating Deactivating the Microphone Mute 0 00 cece cee n 34 Actuating the Entrance Telephone Connection Door Opener cece cece ee ees dO Terminating a Call 0 ccc ccc ce eee eee 36 Making Calls sus o sd iren oe RE ERO orn of Making External Calls occasus sido PCR UR EGRE RUE nce a atacar nace A A dude dei auta 3 Pe SOMO dll s eo dude Sass decceuia haa be EU bait ci ee Ba iets ks drbd a bata dius 3f Turning DTMF Suffix Dialing On and Off iiis 38 Making Internal CAIS nt cece tne ode sre ce he of ded ed enw hae wr de ea a eq o ee ea 38 Making Calls With Repertory Dial Keys sisse 38 Making Calls With the Busy Lamp FIGIC isiaicevid vidwrtduanteey eases rep ER rne 39 lsrfscu P Ouu H REEPETIET 39 SEC DIDI e a b tV ote dora cea eread epee eeu Pet brtoretedtdda dia deu uds 39 Making Calls With Redial isses HH 40 Making Calls with the Electronic Telephone Book 0 cece eee eee 41 Making Calls From Contacts in Microsoft Outlook 0 0 cece cee eee eee ees 41 C
27. T Octopus F 200 400 600 650 IP Netpackage PC AFT F PC attendant console User Manual E Com Before You Begin These manual describes how to operate and configure the PC AFT F PC attendant console on your T Octopus F 200 400 600 650 IP Netpackage communications platform This manual is supplied with the PC AFT F as online help and can be called up at any time gt page 15 While the instructions describe all PC AFT F functions you may find that some functions you wish to use are not available This is due to one of the following reasons e The function has not been configured for your PC AFT F system Address any questions to your system ad ministrator e Your communications platform does not support this function Address any questions to the sales represen tative responsible for upgrading your system e You do not have the latest version of the PC AFT F software Contact your sales representative to update the software The information provided in this document contains merely general descriptions or characteristics of perfor mance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract PCAFTF In purchasing the PC AFT F you have acquired an advanced PC attendant console for your communications platform Your PC must be connecte
28. activated and the 3 icon appears in the status bar Ill You must still answer any waiting calls in the call display Any new calls are forwarded to the night destination Deactivating Night Answer Left click the icon in the status bar Call forwarding to the night destination is deactivated andthe icon disappears from the status bar Notebook The Notebook function opens the Editor program in Windows Opening the Notebook From the Window menu select the Notebook option The Editor is displayed You can save open and print the notebook files via File in the Editor menu Notebook 67 Call Detail Recording for Individual Calls 68 Call Detail Recording for Individual Calls a This function is not available network wide gt page 84 When a party using an internal telephone one that is accessible to the public such as a pay phone terminates a chargeable call the call charges can be displayed on the PC AFT F con sole However the service personnel must have configured the pay phone function in the sys tem Click the Callbox button The menu window appears 140 0 12 EUR select gt w 4 d Usingthe 4 and buttons you can selectthe internal station and display print or delete the call charges incurred and the call duration Using the x button in the menu window you can cancel the input and close the window Programming Changing Repdial Keys Programmin
29. aille console Com 1 to Com 4 and check the Active checkbox if the console should be activated via the selected inter face Configuration Manager Statistics The statistics function contains information on all incoming calls Type of call see Call Types gt page 18 Caller station number Name of the caller Destination station number Date of call Time of call TS 0 00816122436 12 11 03 2004 12 44 59 0 008161714775 12 12 03 2004 10 57 41 0 00816122436 12 12 03 2004 11 56 39 1 11 15 10 02 2004 11 13 37 1 12 15 11 02 2004 11 55 45 1 12 15 11 02 2004 12 00 16 1 12 15 11 02 2004 13 35 04 1 12 15 11 02 2004 13 49 47 1 12 15 11 02 2004 13 50 57 1 12 15 11 02 2004 13 54 54 1 12 15 13 02 2004 07 27 04 1 12 15 13 02 2004 08 05 24 1 12 15 13 02 2004 10 01 16 1 20 15 15 02 2004 09 33 03 1 15 TE 11 03 2004 11 58 59 1 15 17 11 03 2004 16 11 05 1 15 1 11 03 2004 16 11 33 1 15 17 12 03 2004 09 28 26 1 15 17 12 03 2004 11 05 01 xl Reset Reset button If the entries do not fit in the list window a scroll bar is displayed to view the entire list Change display Change column width To change the column width click on the edge of a column mouse pointer changes to a dou ble headed arrow and drag the edge to the left or right by pressing and holding down the mouse key Change sort sequence Left click the top of the column whose sort sequence ascending or descending you want to change Reset st
30. assigned to this station gt page 39 21 User Interface Desktop Calling Up the Busy Lamp Field The busy lamp fields opens automatically when you start PC AFT F depending on configu ration gt page 94 If it doesn t appear for some reason follow the steps below to open it amp Click the busy lamp field button in the toolbar gt Select the BLF option from the Window menu The busy lamp field max 3 configurable appears Office Ea 130 5n sa 541 561 101 E 121 141 ESE 161 Er 181 522 542 562 102 122 142 162 182 Lm 523 543 563 183 sa 5e 04 24 44 64 184 565 EE 05 BEN 25 EE 45 Ce 65 d 85 566 110 130 150 170 190 D 111 on 131 151 171 e in oj se EE ig s3 s3 113 EIE 133 c 153 ESE 173 EI 193 514 534 554 114 134 154 174 194 535 555 135 15 185 516 536 556 136 156 2 196 517 537 557 117 197 157 177 197 538 558 ns ie 30 si9 se 559 ns 1 159 13 so 5e 560 Status key When you click one of the labeled status buttons the number for this station is automatically dialed gt page 39 Ip Double clicking a status button has the same effect as single clicking it 22 User Interface Desktop Right clicking displays a context sensitive pop up menu with additional functions example Speed transfer Delete entry Mew entry Insert an empty Field Insert a caption Message k Substit
31. atistics You can delete the statistics list The empty list will then be filled up again with subsequent incoming calls Heset Click the Reset button The contents of the list are deleted without requesting confirmation 97 Configuration Manager 98 Licensing The following specifications are necessary for CLA licensing Parameters apply for connection withT Octopus F 200 400 600 650 IP address of the License Agent CLA 127 0 0 1 License Agent port 61740 Under IP address of the License Agent CLA specify the IP address of the license agents Under License Agent port CLA specify the port number of the license agents For further information on licensing please contact your service personnel Configuration Manager saving Settings You must save your entries in order for the changes in Configuration Manager to be applied Transfer Click Transfer to confirm changes Click OK to confirm the message in the dialog box The Transfer button is only active if at least one modification was made in the Con figuration Manager 99 Configuration Manager 100 Error Correction in PC AFT F Error Correction in PC AFT F This section discusses possible solutions to problems that may arise when operating PC AFT F Startup Problems The PC AFT F does not start correctly e Check whether you have too many other programs open e Shut down your computer and switch it off and on e ft
32. call appears on the traffic display While engaged in the call left click the status button for the station to which you want to transfer the call The system dials the number While engaged in the call enter the number of the station you wish to reach and press Return to confirm The system dials the number you can also dial the party from Outlook Contacts gt page 78 or using repertory dial keys gt page 38 The two stations appear in the traffic display The first party is automatically placed on hold Wait until the destination station responds and announce the call Connect the station by clicking the Clear button As soon as the stations are connected their data is deleted from the traffic display and you are free to answer another call If the station is busy or does not answer click the Back button to return to the first party 43 Consultation Transfer Conference m Or 2 103 or EEEEEE LELLE 44 Unscreened Transfer Accept the call The call appears on the traffic display While engaged in the call left click the status button for the station to which you want to transfer the call The system dials the number While engaged in the call enter the number of the station you wish to reach and press Return to confirm The system dials the number you can also dial the party from Outlook Contacts gt page 78 or using repertory dial keys gt page 38 Both stations appear in the traffic
33. ctory window Click the Close button in the main directory window to exit the ETD and return to the atten dant monitor 76 Electronic Directory ETD Delete Entry Click the Edit button in the main directory window to open another window with which you can delete the entry S From the main directory window select the party whose entry you would like to delete Edit Click the Edit button Deleterecord 9x Eo coe Name Station number adam Franz 0897221 2345 Company Fax number Siemens AG 08972254321 Street Private Hofmannst 51 joi 234567 Postal code Radio a1 359 v 727554321 City Alternative M nchen v 71234567 A Delete the entry with Delete Confirm your request with Yes Click the Close button in the main directory window to exit the ETD and return to the atten dant monitor 71 Telephone Book Function with Outlook Contacts 78 t or Telephone Book Function with Outlook Contacts The telephone book function provides you with a convenient means of searching for stations and dialing the numbers The Microsoft Outlook Contacts folder is used as a data source for this Ill e note Microsoft Outlook Express is not supported e Canonical format is supported e Special features must be taken into consideration regarding the format of the contact name in Microsoft Outlook page 102 e Only the entries in the Outlook Contacts folder are used wh
34. d Keyboard Answer calls Dial station number in General trunk group Place calls on hold Toggle between two calls Park calls Disconnect calls Dial station number in Private trunk group Return to waiting call Clear text boxes Dial station number 107 Important Keyboard Commands Function keys The function keys on your PC keyboard can have the following functions default assign ment depending on the configuration of your PC AFT F gt Seite 94 Call Help Find by name Terminate call Clear Calls on hold Return to the waiting party Toggle between two calls Park the call Override a call Activate deactivate microphone mute Initiate conference O 3 3 3 9 3 3 3 3 S 3 search the telephone book 108 Important telephone numbers For problems For questions regarding sales Upon delivery of the equipment please enter telephone numbers The equipment referred to in these instructions conforms with the requirements of the EU directive 1999 5 EG Directive on radio equipment and telecommunications terminal equipment and mutual recognition of conformity Compliance with the above directive is confirmed by the CE marking affixed to the equipment The declaration of conformity can be viewed at Deutsche Telekom AG Gesch ftsbereich Endger te CE Testlab Steinfurt Sonnenschein 38 48565 Steinfurt Tel 02551 10612 Mail testlab steinfurt te
35. d C to place the data in temporary storage E Oe OS Position the cursor in the Name Station number field in the switching area Ctl WV Press Ctrl and V to copy the data from temporary storage to the traffic display 82 ag Opening search window for LDAP server Opening search window for LDAP server The search function within the LDAP server is activated with the Search window for LDAP server button in the main window of the PC AFT F Please note Ill e Canonical format is supported e Names are only searched for in the Surname field in Microsoft Active Directory Server The precondition is that this search function has been integrated in the PC AFT F To activate this search function see gt page 93 Im This search function uses your PC operating system functions which are only avail able after an update under Windows998 and WindowsONT Please get in touch with your system administrator to update your operating system Emergency Operation When you exit the PC AFT F or in the event of an application failure the PC AFT F changes over to emergency operation All the features of your telephone system are retained and you can continue to execute all switching functions from your T Octophon F or Octophon system telephone not in conjunction with octoClient To return to your PC attendant console restart the PC AFT F program gt page 13 83 Special Functions in the LAN PC Network
36. d for re levant service personnel only Configuring the Trace Button e Inthe PC AFT F root directory open the config cfg file using any text editor e Insert the following line under System Trace 1 e Save the file and restart the PC AFT F The Trace button now appears in the toolbar Click the Trace button in the toolbar to open the error code window Delete any old error co des using the Clear button Generate the reproducible errors and save the file The file is sa ved as trace txt in the PC AFT F root directory Make a backup copy and send the file to the service technician for error analysis Index A accepting a waiting call sssssssssse 31 answering calls ssssseeee 29 attendant monitor seessseeeeee 18 B IES OUNCE sausoutcetsetantiocuntatieemeactelensincietanbaadatetlanact 86 Braille console qm 96 brief messages sssssseeHH e 58 busy lamp field sssseeee 9 14 BLF name cece c cece ceeeccccccee sees eeeeeeeeeeneeeeeeaes 94 COICO israse aes ES 94 defining GOlO S axstesasto steep cu eto reps Pop HE ERU Md dE 93 deleting a station sssseseeseeeeeeee 27 determining a substitute ssuessssses 2b caigas P 25 inserting captions ccc cece cece ccceceeeeeeeeeeeeeaes 26 labelling 24 MAKINO CAE c 39 moving a status button 20 0 cece cece eee e es 27 representation ssessseee 21 s
37. d to your communications platform to perform all switching functions from your PC Three different options are available for this depending on the implementation site e Viathe octoClient software installed on your PC e Via a USB cable to an T Octophon F system telephone at your communications platform e Viathe Control Datenadapter on the Octophon system telephone at your communications platform The PC AFT F software is compatible with different Windows operating systems so that you can conveniently transfer telephone calls and look up phone numbers in Outlook Contacts while simultaneously running other PC applications such as Microsoft Office programs The PC AFT F attendant console provides you with e Avariety of switching and administration functions Ahigh degree of user friendliness thanks to the Clearly designed Windows based user interface Straightforward operation using a keyboard and mouse e Simultaneous use of other PC applications e Supports two screen solutions ask your relevant service personnel e Direct switching from Microsoft Outlook Contacts and e A user friendly search option in Microsoft Outlook Contacts busy lamp field and system telephone direc tory Contents Contents Before You Begin 0 ccc ccc ce ee cece eee es PLAPTE Ruin a4 EE EREEFEEFAN ERE PRENENqUES PPP 2 Basic Operating Instructions sese 9 User Interface ot POET Passauesttaeacasita acr me Rc ara RS lee
38. e telephone book gt page 81 Directory CD search window gt page 82 LDAP server search window gt page 83 Windows Notebook gt page 67 Menu bar Toolbar I EIS File Y Edit Window Language E Bt Pos X O mm o o m ow dD g 9 98 n m B wes Name Station number System ready Switching monitor Status Bar ee i i mo 140 160 180 101 121 EM 141 161 e e 181 rats E 562 ES 102 122 142 162 122 53 593 563 w3 7 w 3 s 104 124 144 164 184 525 545 565 MI 19 DEC 01 105 125 145 165 Peres 526 EIE 546 EIE 566 m m7 ws 1 15 s 107 127 147 167 187 528 F 548 108 128 148 168 aS 529 549 ig 3 19 1 3 so so 110 130 150 170 190 531 551 Menu Window 1H 131 151 171 it s2 se z 552 a may be activated w e we iz 192 53 113 133 153 173 E EAE 183 m 534 EE 114 134 154 174 14 55 535 E Busy lamp field s ns ms 15 ws 0 se sxe Display optional 116 136 156 176 196 517 537 557 117 137 157 177 197 538 SE 558 ng m 18 1 198 ss s ns 13 19 ia 1 14 User Interface Desktop Main Window Menu bar The menu bar contains a series of main menu options Clicking one of these main menu op tions with the left mouse button opens a corresponding submenu pull down menu with ad ditiona
39. elect the desired station number The number is automatically dialed Il By default PC AFT F saves both internal and external station numbers However you can program PC AFT F to store only external station numbers in the redial list gt page 85 Making Calls Making Calls with the Electronic Telephone Book Prerequisite the search in Outlook Contacts is deactivated gt page 93 In the Name Station number entry field of the attendant monitor enter the surname of the party you want to find in the traffic display and press Enter to confirm If the name is saved in the Electronic Telephone Book page 80 it opens automatically displaying the match ing name Open the Electronic Telephone Book and highlight an entry If you wantto call a user on his her cellphone for example instead of via the default number you can select this number from the Station number selection list provided it is entered in the ETD gt page 74 Click the Dial button or confirm with Return The station number is dialed For a detailed description of this function see gt page 73 Making Calls From Contacts in Microsoft Outlook Prerequisite the search in Outlook Contacts is enabled gt page 93 In the Name Station number entry field of the attendant monitor enter the surname of the party you want to find and press Enter to confirm If the name is stored in Microsoft Outlook the Outlook search list window o
40. en running search es in Microsoft Outlook Sub directories are not searched searching for a Station You wish to call Mr Adams However you do not know Mr Adam s station number Prerequisite the search in Outlook Contacts is enabled gt page 93 Enter the first few letters of the name of the party you want to find in the traffic display in the Name Station number entry field of the attendant monitor for instance Ada and press Enter to confirm If Contacts in Microsoft Outlook contains the combination of initial letters entered the Outlook search list window displaying the search results is automatically opened Dutlook search E Station number pee Peter Sienen t 01 m Adamitzki Thomas Siemens 49 87554321 Adamo Jurgen Siemens 49 3785755453 Thefirststation namethat matchesthe initial letters entered is highlighted Selectthe desired station Using the left mouse button double click the selected line Telephone Book Function with Outlook Contacts Press Enter Right click the selected line if you wish to call a user on his her cellular phone for example instead of via the default number If several numbers were entered in the ETB for the same user a pop up menu appears Se lect the required number from the menu Private 49 089 6643746 Radio 49 311155757 The number is selected Ill When you search for a station the first 100 records located are displayed If you do not
41. ent Imbiss rinn ce oed eg eX CROCO EC Ea OR ar Eie aed 59 Receiving a Message sssssssssss hn 60 Transferring an External Trunk iud eve ra o ERA herd DExPRXPX VEG db ERES 60 Releasing an External Trunk ciis DE e cU CC ERE dak e Iber Ra deis 61 Radio SONG T SIS caue capio et cU IE WU RIP GUERRE GUN GERE RO pend sbUE S qup real dea d pup 62 FORTE CONS a ot arindae bi mine oe NOST IM eee dae Meee dean R td darius capire a 63 NEM ADS Lo sioOoEA VR 323 OR RCEC HAE RR a 64 EntennagaigrDestallof assa abi eate dace ut d EOD I ER CUR Sodann o es 64 Selecting a Night Destination 0 ccc cece eee tenet nn 65 Activating NIOBEAESWOE ci gia ee an endo eee ee eO CER aes d ee eee rs 66 Deactivating Night ANSWEP 6 ccc cece an 66 Contents NotebooK ivushshezxAahER pA CEDE RIF E T IR RR 67 Call Detail Recording for Individual Calls 68 Programming Changing Repdial Keys 69 Use Caller List ccc ccc cee cece eens 10 PSU CAS sue ares cei eed 70 Delete Individual Entries c ex Ce ec C ORE LET cou ces CERE RE Rr es T Delet Entire EISE os uestros n e ESO ER r EEEE ie eee eee ree nee T Electronic Directory ETD 12 anng ihe E mm iz Searching e IB Offered spanseeeataramrs oe brad Hu eR HT PERDE tannins f3 FOCUS ONS eere re qun RR DRE oa glade NOR due tuique eredi oed Pierrot 74 GENE a aes deere EE EE CTETUR 14 726 6 116 0 2 MMC E E E E EEE E 5 Edi
42. enu item from the Edit main menu The following dialog box is displayed PC AFT F Ra Please enter a number mm Enter the desired party s station number for example his or her pager number and press Enter to confirm your entry The menu window appears Station number Paging 4 Usingthe t uS and gt buttons you can enter a message for example a sta tion number for the party and page this party Using the x button in the menu window you can cancel the input and close the window Ifthe party paged does not respond or if the radio paging equipment shuts off after a certain period of time you can cancel the page by clicking the Clear button Reaching Parties More Effectively Forwarding Calls You can forward both internal and external calls to various destinations internal or external telephones whether external destination is possible depends on system configuration Activating Call Forwarding Click Activate call forwarding in the toolbar The following dialog box is displayed PC AFT F Ra Station number Cancel m Enter the station number of the call forwarding destination internal or external telephone and click OK to confirm your entry Call forwarding is activated and the z icon appears in the status bar Deactivating Call Forwarding Left click the icon in the status bar Call forwarding is deactivated and the a icon disappears from the status bar
43. fa service technician has configured one or more entrance telephones from your telephone you can speak to visitors using the entrance telephone and then you can activate the door opener The entrance telephones are assigned internal station numbers Speaking to Visitors via the Entrance Telephone Prerequisite Your telephone rings and the entrance telephone station number appears in your call display Take the call within 30 seconds You speak to the visitor on the entrance telephone Opening the Door You can operate the door opener while engaged in a call with the entrance telephone or when your phone is idle Click the door lock button in the toolbar The following dialog box is displayed PC AFT F Ra Enter door number mm Enter the entrance telephone s internal station number and click OK to confirm your entry Simply click OK if the entrance telephone number appears in the window while you are talk ing to the entrance telephone party The door is opened 35 Terminating a Call 36 Clear or 3 Back or Terminating a Call One Party Click the Clear button hanging up or the F3 key must be configured gt page 94 to terminate your current call Two Parties Click the Back button or press F5 button this must be configured gt page 94 to termi nate your current call and change to the waiting call If you are speaking to two parties alternately toggling or simultaneous
44. following dialog box is displayed PC AFT F Ra Please enter a number m Enter the number of the internal station or group to which you want to send a message and click OK to confirm your entry The menu window appears Text far 101 O PLEASE CALLBACK gt w 4 d 57 Reaching Parties More Effectively 58 Usingthe t 4 and gt buttons you can select from among ten predefined brief messages or enter a separate text 0 Please callback 1 Someone is waiting 2 Appointment 3 Urgent call 4 Do not disturb 5 Fax waiting 6 Dictation please Please come see me 8 Please make copies 9 Ready to depart Enter other text The number and content of the brief messages listed here may differ from the messages ac tually stored in your system If you selected Enter other text you can enter any text Click the 7 button to open the text input window and enter a text As soon as you confirm the option Send in the menu the message is sent Using the x button in the menu window you can cancel the input and close the window Reaching Parties More Effectively Display Delete Sent Info Click the Menu Window button The menu window is displayed Scroll down using the button to Sent message and confirm with p PC AFT F B WED 31 MAR 04 Send message 4 The v Ea land gt buttons enable you to view the sent messages and the time at which t
45. from the Edit main window Left click the icon in the status bar The ringer signal is activated on the telephone and the EA icon disappears from the status bar 33 Making and Answering Calls 34 qo or or Setting the Volume You can change the volume of the handset speaker in other words you can select the vol ume at which you would like to hear the other party Prerequisite You are making a call Click the volume button in the toolbar The menu window is displayed You can use the and I buttons to set the volume at which you would like to hear the other party at any of eight different levels Activating Deactivating the Microphone Mute You can temporarily deactivate the microphone on yourtelephone handset or headset If the microphone is deactivated you can continue listening to the other party but they can no longer hear you Prerequisite You are making a call Deactivating the Microphone select the Mute on off menu item from the Edit main menu Press the F9 key this must be programmed gt page 94 The microphone is deactivated Activating the Microphone Select the Mute on off menu item from the Edit main menu Press the F9 key this must be programmed gt page 94 The microphone is activated e Making and Answering Calls Actuating the Entrance Telephone Connection Door Opener Ip This function is not available network wide gt page 84 I
46. g Changing Repdial Keys You can program the station numbers or codes you use the most on the ten repertory dial keys A sequence of codes can be used to control a voice mail system or an answering ma chine or activate functions on the communications platform such as entering 82 to dis play the caller list From the File menu select the Settings option to open the Settings window Select the Repdial keys tab Settings Name Station number Miler sts S 101 Pones s S oo o Green t s n0 00 0 Smith E 20 DK Cancel In the text boxes enter the names and station numbers of the stations desired or codes Click OK to confirm your entries Click the Back button to return to the attendant monitor You can now reach your parties directly via the repdial keys From the menu bar activate the Repdial keys menu gt page 38 to access the pull down menu with the repdial keys Miller 101 Jones 102 Greene 110 Smith 120 nE The Repdial keys option appears in the menu bar only if you have configured reper tory dial keys in the Settings window gt page 89 69 Use Caller List Close 70 Use Caller List The caller list displays all incoming calls answered and unanswered in a chronologically sorted list You can use this list to conveniently return calls and delete entries from the list Click the Caller list button It opens the Caller list window
47. he PC AFT F is started up Starting the ETD To start the ETD select the Directory option from the Window menu or EL Click the directory button in the toolbar The main window of the directory is now displayed containing all the stations in the directory with their data Name Sullivan Jim Smith John Walker Robert i Company Street 1 High Street City fH illtown Station number Record Return to Generate new record Provide station number Edit Attendant Moni for dialing Record tor 72 HET Dial Electronic Directory ETD Searching for a Station You wish to call Mr Adams However you do not know Mr Adam s station number Prerequisite the search in Outlook Contacts is deactivated gt page 93 Enter the first few letters of the name of the party you want to find in the Name Station num ber entry field of the attendant monitor for instance Ada and press Enter to confirm If the electronic directory contains the combination of initial letters entered it automatically opens the telephone book with the matching entries The first station name in the ETD that matches the initial letters entered is highlighted Select the desired station Click the Dial button The saved station number is dialed 73 Electronic Directory ETD Adding New Stations New entry In the directory s main window click the New entry button to open another window that has
48. he problem persists uninstall the PC AFT F software and then reinstall it see the PC AFT F CD ROM CD booklet A licensing error is displayed at startup PC AFT F Licensing error Check your settings The software is running in restricted mode e Ensure that the license agent CLA is available on the PC e Check the Configuration Manager settings with respect to the CLA data gt page 98 For further information on licensing please contact your service personnel Operating Problems The PC AFT F is no longer responding e Close any 16 bit applications that are open such as Word 6 0 e Check whether the system is still operating by verifying another telephone s operation the system may have failed e Shut down your computer and switch it off and on Please wait is permanently displayed on the status bar e For Octophon telephones Check the cable to ensure that the connection between the system telephone s Control Datenadapter and the PC has been established e For T Octophon F telephones Check the USB cable to ensure that connection between the system telephone s USB port and the PC has been established Once the system is correctly connected the message disappears and the PC AFT F is again ready for operation 101 Error Correction in PC AFT F 102 The Busy Lamp Field is malfunctioning e fthe status button for a station is always red indicating that the station is busy it may
49. hey were sent and delete these messages The button in the menu window enables you to cancel the display and close the window 59 Reaching Parties More Effectively 60 Receiving a Message If messages are waiting for you these appear in the menu window These are signaled by the message Fal icon in the status bar a Texts sent to groups can only be deleted by the sender Click the Menu Window button Left click the icon in the status bar The menu window is displayed Message from 101 Test gt Usingthe w LS and gt buttons you can view the messages received call the sender and delete the message If there are no further messages in the list after deletion the rer icon disappears from the status bar Using the J button in the menu window you can cancel the input and close the window Transferring an External Trunk I This function is not available network wide gt page 84 If configured you can transfer an external trunk to an internal user who is not authorized to set up outgoing external calls thus enabling this party to set up an external call independently Prerequisite You are talking to a party who does not have direct trunk access Click the Transfer trunk button Click the Clear button You are now available to answer other calls a Parties without direct trunk access must enter the external code before dialing an ex ternal number Reaching Parties
50. ing parking position Held parked station You can retrieve the call from the hold gt page 48 or park gt page 51 status by double click ing the left mouse button on the entry in the call list User Interface Desktop Busy Lamp Field The Busy Lamp Field BLF is used for signaling the line status of individual stations e g ex ternal busy with colors and for convenient and rapid station number dialing Representation Up to three busy lamp fields may be configured each with max 240 status keys i e 720 sta tus keys in total Every status key which was assigned to a station gt page 24 displays the station s number in Number mode When the mouse pointer pauses on the key the associated name if avail able is displayed as a tool tip In Name mode station numbers if available are immediately displayed as key labels The relevant station number is displayed as a tool tip Up to 140 status keys may be configured per BLF in this mode Depending on the status key color configuration different colors are used to signal the trunk status of the station You can resize a busy lamp field by clicking and dragging its margin The size of the status keys and their labeling is automatically adapted the number of status keys remains un changed Forfurther details on configuring BLFs number of BLFs labels number of status keys color and mode see gt page 93 and gt page 94 To select a station click the status key
51. l menu options File This menu allows you to configure general settings for the PC AFT F The Exit command terminates the PC AFT F application Edit Use this option to activate DTMF suffix dialing during a call select the night answer des tination and activate deactivate various functions Window With this menu you can call the busy lamp field the Windows notebook and the search window Repdial keys optional You can dial your party directly from this menu with these repdial keys This menu option only if you have configured repdial keys in the PC AFT F Find From this menu you can selectively search for the names companies cities or postal codes of any stations in the Microsoft Outlook Contacts folder Paging optional This menu option allows you to broadcast a speaker announcement to telephones in a specific group This menu option appears only if you have configured paging groups and have activat ed them in the PC AFT F Language Use this option to set the language that you want PC AFT F to use for menus and dialog boxes windows Help Use the Help option to access PC AFT F the context sensitive online help function where you will find general information on the program layout and explanations of the individual functions Use the About option to view general information about PC AFT F 15 User Interface Desktop 16 eflls lel AL lell bre r Ar e e Toolbar In the
52. lekom de Issued by Deutsche Telekom AG Right of modification reserved Reference number A31003 E8400 X9 1 8 6 7619 SW version 5 0 Status 12 2004 Printed on environmentally compatible recycled paper
53. list and select the call that you wish to answer Answer the selected call Press the space bar on the keyboard This answers the first call in the queue depending on the priority The calls are prioritized as follows Recall External calls Internal calls Personal calls The answered call appears in the traffic display Smith Consult 4 wv gt Mame Station number Ime When you answer a call it makes no difference whether the telephone handset is on hook or off hook because the telephone s hookswitch is activated only during emer gency operation page 83 not in conjunction with octoClient Clear or Hold or Park 2 Or Making and Answering Calls Using Call Waiting Second Call Answering a Second Call Call Waiting While you are engaged in a call you are also available to other callers During the call you are informed acoustically by a call waiting tone if this tone has not been deactivated gt page 32 and visually in the call display that a second call is waiting The call continues to be signaled in the call display until you have answered it Terminate the current call with the Clear button The waiting call is indicated in the call display Click the Hold button to place the current call on hold gt page 48 The waiting call is sig naled in the call display Click the Park button to park the current call page 51 The waiting call is signaled in the call display
54. ly conferencing you can interconnectthe two parties by clicking the Connect button the Clear button is replaced by the Connect button PC AFT F returns to idle mode and you can answer other calls again EH EH Private Making Calls Making Calls Your PC AFT F attendant console allows you to Initiate internal and external calls When plac ing an external outgoing call you also have the option of setting it up as a personal call Such calls are specially marked during call charge evaluation so that they can be billed separately Outgoing external calls can automatically be identified by the length of the number Ill due to be dialed If the number exceeds a certain length the external code is prefixed au tomatically To configure automatic external codes see gt page 95 Making External Calls Enter the external code and the external station s number The number is dialed as soon as you press Enter Enter the external code and the external station s number Then click the General button The station number is dialed Personal Calls Using the Private button you can conduct external personal calls These calls are specially marked for call charge evaluation Enter the external code and the external station s number Then click the Private button The station number is dialed a If you must dial the external code before dialing the external station number the sys tem is programmed so that automatic line
55. menu bar Select the Repdial keys option from the menu bar to open a pull down menu with the reper tory dial keys Miller 101 Jones 102 Greene 110 Smith 120 Select the name of the station that you want to call The station number is dialed Il You can also store codes for controlling voice mail systems and answering machines on repertory dial keys Eroan 6 103 b 103 Clear 6 103 Making Calls Making Calls With the Busy Lamp Field Click the busy lamp field button in the toolbar The busy lamp field appears Idle State You are not in the talk state and want to place a call With the left mouse button click the status button for the station that you want to call Calling a Station Left click the status button of the station you want to call The station number is automatically dialed Calling a Substitute Prerequisite The station must already be assigned at least one substitute gt Page 25 Right click the desired station A popup menu with several functions opens Select Substitute from the popup menu In the Substitute menu select the station number for the relevant substitute The station number is automatically dialed Switching State You are engaged in a call and want to forward the call to a station in the busy lamp field There are three ways to do this Screened transfer With the left mouse button click the status button forthe station to which you wan
56. ming and Outgoing Calls iiis 95 opns ao PTIEGI Pee uod dog itd RE SR eR 2 S ril aba tob EE PERRA EP d 96 Connection for Braille CCOnSOlIBus usce dried eene dodo Eee Y e Rake 96 RUSS Mem es 97 ETE MNERTRITIT TETTE IT ETT TS AS A A 98 SAVING SENG NEREREETET TEL ELTE TETTE RI D TT 99 i Error Correction in PC AFT F Contents Error Correction in PC AFTF 101 Slane OOS 4044 aes neh ed qu ee resuee Ed P Rae eed TERCER DART ERR dE d 101 ThePC APT F does notstart Caneca ausoika titist caine re D on pts 101 A licensing error is displayed atstartup issssesss n 101 OBE te POPS os vetro Tian q EDIT TRES Tig teet retosebend fred PUE 101 The PC AFT Fis no longer reSpoOnding 0 ccc cece eee eee e eens 101 Please wait is permanently displayed on the status bar cece eee eee 101 The Busy Lamp Field is malfUnctioning ccc cece cece teen eee eee naan 102 Existing Outlook contacts are not displayed as a search result 0 0c eee 102 Troubleshooting Using the Trace Button Service Personnel Only 102 DIIS Lois pO ERREUR ROI HLR HH RC iN 103 J Keyboard Commands Important Keyboard Commands 107 Basic Operating Instructions Basic Operating Instructions User Interface of PC AFT F PC AFT F main window A PC AFT F On File Edit Window Language E Asp t1 M a GE ow Se 899 c m B as aAa Name Station number Sys
57. nables you to access different data sources for the station number search depending on your configuration Searching in the Electronic Telephone book ETB gt page 72 Searching in the Microsoft Outlook contacts if Microsoft Outlook is installed gt page 78 Searching in the telephone book gt page 81 Searching in the telephone book on CD ROM if the CD ROM is available gt page 82 Searching per LDAP server if LDAP server is available gt page 83 If a desired function is not available please contact the relevant service personnel 11 Basic Operating Instructions 12 Target group for this Manual This manual is intended both for personnel working with the PC AFT F attendant console who are familiar with the Windows user interface and for System Support service person nel who configure and oversee the PC AFT F attendant console The manual contains all the information you will need to operate and configure the PC AFT F attendant console e To make important information easy to find the first section of this manual deals with Operating the PC AFT F gt page 13 e The second section describes Configuring the PC AFT F and operating the Configura tion Manager gt page 85 e fyou run into any problems operating the PC AFT F referto the third section of this ma nual Error Correction in PC AFT F gt page 101 e The chapter Important Keyboard Commands provides an overview of shortcuts and function keys gt page 10
58. nation 7 fad FC Night destination 4 Night destination 8 OK Cancel In the Settings window click OK to confirm your entries When you return to the attendant monitor the message Please wait may appear in the status bar of the attendant monitor while PC AFT F is being updated with the new settings As soon as the update operation has been completed the message System ready is displayed The PC AFT F is ready for operation nE Click the Back button to return to the attendant monitor without save the changes 91 Configuration Manager Configuration Manager This program can be used to activate additional settings not available under File Settings for PC AFT F Starting Configuration Manager J8 Click the Configuration Manager button in the toolbar The Configuration Manager is opened Menu bar pie Telephone book Busy Lamp Field Colours of BLF Text for the BLF Initialise BLF 2 PC AFT F Initialise BLF 3 Function Key 40 Number of displayed stations Incoming and outgoing calls Connection via IP Connection for braille console V Display names Statistics Iv Display BLF Transfer button Configuration area Menu tree IE PC AFT F must be restarted in order for the changes to some functions to be applied To apply changes to BLFs gt page 93 you must simply activate them via the key 92 Configuration Manager Entering Settings
59. nd activate general settings for the attendant console Settings System Calls Paging Repdial keys Night destinations Connect to Com 3 E Number redial only for external numbers Deactivate night answer at start v Activate silent call at start Call detail file OK Cancel Connect to Com Select the PC interface for the following connection types in the selection list field e Control Datenadapter COM 2 or COM 1 e USB COM 3 e octoClient IP System Update A Data relevant to PC AFT F such as the local call plan for example are transferred from the system to the PC via the System Update key 85 Entering Settings Set BLF m The Set BLF key allows you to transfer user data from the local call plan your system s users to a busy lamp field I Stations from networked systems can only be entered manually gt page 24 To move status buttons on the BLF see gt page 25 Prerequisite A call plan was loaded using System Update gt page 85 and at least one BLF is displayed gt page 22 Click the Set BLF key A list window displaying the current user data opens automatically Highlight some or all of the list entries by clicking and dragging Add individual entries to those highlighted or delete individual entries from your selection BLF CD Highlighted entries n rvn List window Click a highlighted list entry holding down the
60. nference after toggling several times gt page 49 Terminate conference a Leftclick the icon in the status bar All conference members are then disconnected andthe 2 icon disappears from the status bar Click the Clear button to leave the conference the other two parties remain interconnected 50 Park Or Consultation Transfer Conference Park You can park a call that you have answered but have not forwarded The parked call can be connected to another party gt page 46 Your PC AFT F can be configured so that a waiting call automatically places the current call on hold For more information on this capability please get in touch with your relevant ser vice personnel Prerequisite You are currently conducting a call Click the Park button to park the call Press the F7 button this must be configured gt page 94 If configured gt page 95 you can enter any text for the party to be parked under Name otation number field becomes green You can still speak with the caller while entering the text Confirm the input The parked call is shown on the call display The PC AFT F automatically parks the call in the next available park slot Each telephone system has park slots for ten calls which both you and other internal parties can park Answering Parked Calls Prerequisite You are not engaged in a call Using the left mouse button double click the line in the call list which contain
61. not mean that the station is constantly conducting calls but instead that the station te lephone is defective or was removed from the communication system If such is the ca se update the busy lamp field gt page 85 and gt page 86 e fthe status button for a station is always yellow indicating that the station is being called and you cannot transfer the call it may mean that you are conducting a call or that you have a call waiting In such cases you cannot transfer the call Existing Outlook contacts are not displayed as a search result Searches for a name in Outlook Contacts PC AFT F are only performed in the Surname field It is therefore necessary to enter the sequence Surname First name when adding a contact as otherwise the default settings in the Outlook contact options will save an entry such as Hofmann as a First name Solution Change the default contact options settings in Outlook To do this open Extras Options Settings Contact options in the Outlook menu and change the name sequence to Surname First name D Only entries contained in the Contacts folder are used when running a search in Mi crosoft Outlook Subdirectories are not searched Troubleshooting Using the Trace Button Service Personnel Only The trace button allows you to store special error codes for reproducible errors in a text file that can then be passed on to a service technician at Deutsche Telekom AG intende
62. og appears You can select one of the predefined colours by clicking it or alternatively you can mix your own colour Click OK to confirm 93 Configuration Manager 94 Ill The availability of the Station is diverted and Do not Disturb is active functions de pends on your version of the communications platform BLF Configuration The following settings can be performed for each of the three available BLFs gt page 21 Text for the BLF Office 180 m Number of displayed stations Display names v Display BLF Enter the text that should appear in the title bar of the relevant BLF in the Text for the BLF field Specity how many status keys the BLF contains in the selection list field You can select 20 to 240 status keys number specified in multiples of 20 Up to 140 keys can be selected in Name mode Activate Display name if you want the name to appear directly on the status key Name mode The names must be available for this If you activate Display BLF the relevant BLF is visible and is automatically displayed when starting PC AFT F Configuration and key assignment are not deleted if the BLF is deactivat ed Function Keys You can select the assignment of function keys on your PC keyboard End ES A Hold m a Return to held call Toggle Park m M Override co Mute on off eo dd Conference 4 F1 Select a function key from F1 to F10 For s
63. om you wish to call The num ber is dialed During the call enter the number of the internal or external party whom you wish to call con firming your input with the Return button The number is dialed You can also use Outlook Contacts gt page 78 or the repertory keys gt page 38 to dial this party Announce the call to the wanted party Click the Hold button Press the F4 button this must be configured gt page 94 Double click the left mouse button on the entry for the held parked call in the traffic display Connect the station by clicking the Clear button As soon as the stations are connected their data is deleted from the traffic display and you are free to answer another call Consultation Transfer Conference Consultation Hold You are conducting a call and want to obtain information from another internal or external party withoutthe first party overhearing If you are unable to transfer calls to external stations this is because you are not authorized to do so consult your relevant service personnel Prerequisite You are making a call Enter the station number and press Enter to confirm your entry eee The station number is dialed You can also dial the station from Outlook Contacts gt page 78 the busy lamp field gt page 39 or the repertory dial keys gt page 38 A When the station answers you can conduct a consultation call The first party is automatical ly placed on consul
64. on number and press Enter to confirm your entry The station cannot be reached Click Activate callback in the toolbar The icon appears in the status bar Your callback request is sent to the called station The system automatically calls back when e The called party hangs up e The called party returns and has conducted a call e The called party displays his or her messages and responds to the callback request When you answer the callback you first will hear a dial tone and then the other party will be called D a You can store up to ten callback requests Or e Reaching Parties More Effectively Displaying and Canceling Callback Requests You can display and cancel callback requests that you have already issued Click the Menu Window toolbar button Left click the icon in the status bar The menu window is displayed Callback 103 cancel gt w 4 d Usingthe li 4 land gt buttons you can retrieve and cancel the callback re quests The icon disappears from the status bar Using the x button in the menu window you can cancel the input and close the window Paging Im This function is not available network wide gt page 84 You can issue a speaker announcement to specific groups through your telephone These groups can be made up of telephones and speaker systems they are configured and as sighed group numbers by the relevant service personnel These
65. ontents Consultation Transfer Conference 42 Wane Grin alles vss EE EP P EPA E ERI Pa eiie d qa eu Rd d 42 sei uceNECCRCI MEETS EE EE ET EE TOLL TTD 43 Unscreened Transfer 0 ccc ccc Hm 44 SPCC A ANGIE caveat ounocinnias sie ween st Pad ueta duet ha oeed ete uEee yes 45 Transfer after parking placing on hold isssss ee 46 Saa Menin e e wep wet p Wa cone Ed dr Rote ORE RONDE Ea ota d ud ed V Vb et a 4T ko FpME L7 48 Placing External Calls on Hold iu eA aie Sete a etae a ea uc cic caca 48 Ih EE 49 Interconnecting Two Parties 0 ccc ccc eee cece s 49 SAOLE M e Boer pr E EE E eet tale E E E E E E E ta 49 Dan i EEEE TO TE TETA T EEE TE TE EE ETETE 50 Terminate CODTGFe FIO B s saca dct ad ee te ee ee ee eee rr ee dure HO oa tee eee er 50 PA an E ee E E EE A a 5 An wenna Farked Calles reren ir E b pir R ce EEN 91 Overriding Calls sicud uci dc edat riri Rec ETE E EGUIOIR ER dr baccis bare bte ed 52 Overriding Do Not Disturb c ws oti eai D ac dn CR R CR C TE eed o R3 o Station Number Display Suppression isissssssss n J9 Reaching Parties More Effectively 54 PURO AM CAND AC i 5 atest Seas tte ane cede wea a e a a a ia a 54 Displaying and Canceling Callback Requests DO PO lio cao aia ae TITTEN 99 Speak Call 56 EC O P A E E E E E O of Sending a Messagee seceescekeextereterreretbrenbizr E d EX E CE DER LEG ans 9t Display Delete S
66. orting status keys ssseseseeeeneeel 27 eines C 20 C call detail Ile uuscectnctesetibnis tipo ted qn mete Rid o rk eid 87 call detail recording cccceecccecceeeeneeeeeeeeeees 68 call display 18 e e 18 20 call number display suppressing ce 53 call type list sssessse 19 call waiting on off s icnisaninswanevcdatinwtvanswsaensvehiabeeds 32 callback UO MGIC HR 54 calls answerlng ssssseeseseee nnn 29 forwarding ssssssseH 63 PICKING UP aeucstaceeuo starte tpe laus nias Reseau e utceins 92 E ERIT 36 conference 20 ceeececcccceccceeeeeeeeeeeeeseeeeseeeanaaeaeas 50 Index configuration Scr 91 configuration manager ssseseee 92 configuring station groups in the BLF 26 CONNECTION LY OG cocoa cio ah eti Robbe to Cete tution 85 consultation hold 20 2 cece ccceceeeeeeeeeeeeeeeeee es 47 D COS KO season ia E S 14 determining a substitute in the BLF 25 dialing with repdial keys cc cccccceseeeecceeeeeeeeeeeeeeeees 38 CO OT di tD Me RENDER 52 door opener anes 35 E Electronic Directory ETD 41 72 emergency operation sssessse 83 EINE ie C ogtsassEca ue ete DU EUixe pU EE QUM S NUN CUBE 26 entering a station eeesssseeeneee 24 entrance telephone ssseesseeseeeeee 35 EID adding stations
67. ot pick up a call e ifthe status key is displaying one of the busy states in this case the destination party al ready picked up the call e jf you are engaged in another call or e ifthe call display is signaling a call Prerequisite The background or label of a status button in the busy lamp field changes color e g yellow With the left mouse button click the colored status button for the station being called The call is picked up and you can speak to the other party Making and Answering Calls Activating Deactivating the Ringer Signal By connecting via USB or a control data adapter you can deactivate the speaker on the sys tem telephone and thus the ringer signal on the telephone receiving an incoming call When the ringer signal on the telephone is deactivated the telephone signals the call only visually although you can have it signaled audibly using wave files to activate wave files gt page 87 and gt page 95 PC AFT F can be configured so that the ringer signal for incoming calls is automatically de activated when PC AFT F starts up gt page 89 The Mute on off message then appears in the menu window and the ri icon appears in the status bar Deactivating the Ringer Signal Select the menu item Ringing on off from the Edit main window The ringer signal is deactivated at the telephone and the s icon appears in the status bar Activating the Ringer Signal Select the menu item Ringing on off
68. pens and the name s are listed Using the left mouse button double click the line containing the required entry The number is dialed For a detailed description of this function see gt page 80 Consultation Transfer Conference 42 Consultation Transfer Conference Transferring Calls The following methods can be used to transfer an answered call to an internal or external sta tion If you are unable to transfer calls to external stations this is because you are not autho rized to do so consult your relevant service personnel e Screened transfer The person you are talking to would like to consult another party Call the desired party and announce the call e Unscreened transfer The person you are talking to would like to consult another party Dial the number of the desired party wait for the ring tone and connect the two parties without announcing the call e Speed transfer The person you are talking to would like to consult another party Dial the number of the desired party and connected the two parties without waiting for the ring tone e Transfer after parking holding The external party you are talking to would like to consult another party You place the call on hold or park the call Dial the number of the wanted internal or external party announce the call and then connect the two parties d 2 103 Clear b O o Consultation Transfer Conference Screened Transfer Accept the call The
69. r information for any station entered in the BLF e g Mr M ller is on holiday oelect the busy lamp field Right click the desired station A popup menu with several functions opens Select Note from the popup menu select Add change note from the popup menu The dialog for entering a note opens Enter the relevant text Ill To delete a note invoke the Note menu item and click the specified note Click OK to confirm TA Determining a Substitute for a Station You can assign two substitutes to each station entered in the BLF If necessary you can call the substitutes directly gt Page 39 Select the busy lamp field Right click the desired station A popup menu with several functions opens Select Substitute from the popup menu In the Substitute menu select the Change Substitute 1 2 menu item The dialog for entering a substitute opens Enter the substitute s station number for example 0089123456 and confirm your entry with OK To delete a substitute s station number invoke the Substitute dialog as described Ill I 1 i i s above and click Cancel Alternatively delete the station number entry from the dia log and confirm with OK Click OK to confirm 25 User Interface Desktop 26 Inserting Captions for Station Groups You can insert captions for a status key in the BLF in order to define a station group Select the busy lamp field Right click the desired
70. ram it is added to the Programs section of the Start menu of your operating system Start up the PC AFT F from the Start menu The program window with the attendant monitor opens Configuring Automatic Startup Example Windows 2000 1 Click on the Start button on the task bar and select Settings Taskbar amp Start menu and then click the Advanced tab in the next window 2 Click the Advanced button The Explorer Start menu window will open 3 Inthe left column open the Program files directory and locate the PC AFT F directory 4 Right click to copy the PC AFT F shortcut to the right column 5 Gotothe Autostart folder in the left column and insert the PC AFT F shortcut into the right column using the right mouse button 6 Close Exploring On the Task Bar Properties screen click Apply then OK Exit and re start the PC 13 User Interface Desktop User Interface Desktop The PC AFT F program windows are your work area The program windows can be independently positioned on the screen Program windows include e the PC AFT F main window with menu bar gt page 15 toolbar gt page 16 the attendant monitor gt page 18 and status bar gt page 17 e the busy lamp fields gt page 21 max 3 display optional and e the menu Window gt page 28 may be activated For certain functions you can open additional windows for example ETD gt page 72 Search th
71. s the parked call you wish to take You are reconnected to the held party The parked call disappears from the call display Ill If calls simply disappear from your parking list they may have been answered by other internal parties 91 Consultation Transfer Conference 52 G IF S Overriding Calls Imp This function is not available network wide gt page 84 If an emergency arises and you must speak to a busy internal station you can break into the busy station s call and speak to the party You will then hear an alerting tone In order to prevent parties from breaking into existing calls undetected the message Over ride appears on the display of the telephone involved and the parties are reminded every two seconds by a dual tone that they are in an override situation Dial the internal station number You hear a busy signal As soon as you heard the ring tone you are camping on at the other station Click the override button in the toolbar You can now speak with the two parties Press the F8 button this must be configured gt page 94 You can speak to both parties Click the Clear button to leave the call The other parties remain interconnected Overriding Do Not Disturb D a This function is not available network wide gt page 84 Prerequisite You are authorized to override do not disturb can be configured by relevant ser vice personnel You urgently need to reach an in
72. station appears in the right column of the traffic display the data of the held station appears in the call display Call Display Waiting calls are displayed in the list boxes on the call display Using the mouse you can scroll through the list boxes and select individual calls A call can be answered by clicking the answer call button 7 List boxes External calls Internal calls Personal calls Number of waiting calls la 1 d E 0891234567 38041 Peters P 38559 Miller Open list box Answer call 18 User Interface Desktop You can also recognize the different call types by means ofthe flags and the list field where the call is displayed CE E p E External External call Internal Internal call Private call Internal Doorbell call Internal Callback External External recall k pema Emacs 0 K mem reran 00 S a a Priority call 1 Type number for flagging in the statistics page 97 A priority call is always displayed at the top of the middle list field so that it is clearly visible The number of waiting calls is indicated to the right of the list boxes both numerically Switching area You can call a user manually by entering the station number in the Name Station number entry field of the switching area If you enter a name a search for this name will be initiated in gt page 93 either the ETD gt page 41 or Microsoft Outlook Contacts gt page
73. status key A popup menu with several functions opens Select Insert a caption from the popup menu The dialog for entering a caption opens Specify the relevant text for the station group caption e g company name or department The key caption is underlined for display Inserting an empty field In the BLF in the area containing predefined status keys you can insert a key without any function empty field to which you can assign a station or caption at a later stage Select the busy lamp field Right click the status key before which you want to insert the empty field A popup menu with several functions opens Select Insert an empty field from the popup menu An empty field is inserted above the selected status key Il All subsequent status keys move down a position as a result of this insertion The functionality of the last key lower right corner of the BLF is deleted by the BLF E o E E B lls User Interface Desktop Moving station numbers In the BLF you can move station numbers from one status button to another in order to for example group certain station numbers Select the busy lamp field Press the Ctrl and Shift keys while simultaneously left or right clicking the status button that you want to move While holding down the mouse button drag the status button to the position required When you release the mouse button the station is moved to the new position Deleting
74. stem messages on the status bar The current status of PC AFT F during the loading operation is displayed on the right hand side The program is ready when System ready is displayed in the status bar Ifthe data of the communications platform has been modified the Please wait message appears in the system bar to inform you that the program is being updated with the new system data In operational status icons for the current settings are displayed on the left hand side e g Camp on without tone zi To deactivate a function left click the relevant icon 17 User Interface Desktop Attendant Monitor The attendant monitor is the main work area of the attendant console From here you can control the switching functions and obtain information from your communications platform e Youcan answer all pending calls from the call list e Any held or parked calls are indicated in the call list e The switching area allows you to initiate the switching functions e The traffic display indicates the current trunk seizure Call display Switching area Lo eI i f a Hold Name Station number TA A Le 4 vo Park General Toggle Private Name 2a Station number Call list Traffic display A pending call appears in the call display When you call a party or answer a pending call the data appears in the left column of the traffic display If you call another station for switch ing purposes the data for this
75. talk state or idle state you can call important functions from the toolbar by clicking them with the mouse In the case of functions which can be activated or deactivated an icon in the status bar gt page 17 displays the activated function some functions appear in the toolbar only if they are configured for your telephone E Me P P oe X d cz A ow dl g 899 c ug B s aes Call busy lamp field gt page 21 Display caller list gt page 70 Open Configuration Manager gt page 92 Display list of most recently dialed numbers gt page 40 Activate deactivate callback gt page 54 Override busy station gt page 52 Initiate conference gt page 50 Set volume gt page 34 Release trunk gt page 61 Transfer trunk page 60 Activate deactivate night answer gt page 66 Activate deactivate call forwarding gt page 63 Send message gt page 57 Activate deactivate calling line identification restriction gt page 53 Initiate DTMF suffix dialing tone dialing gt page 38 Open door lock page 35 Request call charges pay phone gt page 68 Speaker call gt page 56 Open menu window gt page 28 Call up Electronic Telephone Book ETD gt page 72 Display popup menu for advanced search in Outlook gt page 80 Start telephone directory CD gt page 82 Opening search window for LDAP server page 83 Open search window for telephone book gt page 81 User Interface Desktop Status Bar Advisory and sy
76. tandard key assignment see gt page 108 Configuration Manager Incoming and Outgoing Calls Do not change focus on incoming call Text input in Hold and Park Wave file activated Deactivate automatic hold with clear key Show the caller destination number Extend trunk Min length of external number e Do not change focus on incoming call Here you can specily if PC AFT F is automatically displayed on top if multiple Windows programs are open e Text input in Hold and Park Here you can specify if a window for entering text should be displayed when placing a station on hold gt page 48 or when parking gt page 51 a station e Wave file activated Here you can specify if the configured wave files gt page 87 should be audible for call signaling e Deactivate automatic hold with clear key Activate this function if simplified hold hold without end key is configured in your com munications platform e Show the caller destination number Activate this function so that in the case of incoming calls which are not for you the num ber of the station which the caller wanted to reach is entered in the field call number name the call number can then be directly dialed with Enter If automatic line seizure is not activated for the communications platform contact System oupport e you can specify which codes can be prefixed for external calls e g 0 in the Extend trunk field e
77. tation hold meaning that he or she cannot overhear your conversation When the other party hangs up you automatically return to the party on hold Terminating Consultation Hold Back Click the Back button to terminate the consultation and return to the waiting party 4 Consultation Transfer Conference Hold or Clear 48 Hold You can place external calls on hold whenever you want for example to call another station gt Internal calls cannot be placed on hold They can however be placed on consultation hold gt page 47 or parked gt page 51 Placing External Calls on Hold Prerequisite You are currently conducting an external call Click the Hold button Press the F4 button this must be configured If configured gt page 95 you can enter any text for the party to be placed on hold under Name Station number field becomes green You can still speak with the caller while en tering the text Confirm the input The other party is placed on hold and cannot listen in The held call is indicated in the call list Click the Clear button You are now available to answer other calls You can also place more than one external call on hold Activating a Held Call Prerequisite You are not engaged in a call Using the left mouse button double click the line in the call list which contains the held call you wish to take You are reconnected to the held party Consultation Transfer
78. tem ready Busy lamp field s display optional Office 101 121 141 161 181 102 m 122 z 142 E 162 EEE w 12 ws ws w w 104 124 144 164 184 105 125 145 165 185 iH 16 v we sse 107 127 147 167 187 108 128 148 168 ls NM w v9 ws w 150 180 511 EC a WEM EHE EA tea 12 113 133 ES 153 173 lt 193 114 134 154 174 a 115 155 116 136 156 176 196 XH e d m ws mcs e mcs e 113 133 153 MEE Sint j ITE i EE EL Menu Window may be activated MI 18 DEC 01 Basic Operating Instructions How To Use These Operating Instructions You will find a graphic representation of the steps in logical sequence on the left side Below is an explanation of the symbols Click the right mouse button once Hold down the left mouse button and move the mouse click and drag Click the left mouse button twice Click the left mouse button once Enter letters or numbers from the PC keyboard user names and station numbers Select an option from the menu bar a pop up menu or a tab in a program window Press Return to accept input from the keyboard or confirm a program call Click the button with the left mouse button Press the key on the PC keyboard I Note or remark 1 Anumbered list describes steps you must complete in the order given e Bulleted text indicates an enumeration
79. ternal station that has activated do not disturb Dial the internal station number You hear a busy signal After a brief wait the system auto matically overrides do not disturb You hear a ring tone and the destination telephone starts ringing Or Consultation Transfer Conference Station Number Display Suppression You can prevent the attendant console s station number or name for example Switchboard from appearing on the called party s display not for internal calls You must activate this display suppression before dialing it then remains activated until you cancel it Activating Display Suppression Select the Privacy on off menu item from the Edit main menu or click the Privacy on off button The 123 icon appears in the status bar If you now call external party neither the station number nor the name of the attendant con sole will appear on his or her display Deactivating Display Suppression Select the Privacy on off menu item from the Edit main menu Left click the icon in the status bar The 123 icon disappears from the status bar The next time you place an external your station number or name will appear on the called party s display 53 Reaching Parties More Effectively 54 Reaching Parties More Effectively Automatic Callback When you cannot reach specific parties you can send them callback requests to save your self from attempting additional calls Enter the stati
80. them back with the speaker key This must be activated for call signaling via wave files gt page 95 Settings System Calls Paging Repdial keys Night destinations Wave file for external calls C Program FilesXT elekom PC AFT F w ave phone02 wav A Wave file for internal calls C Program FilesXTelekom PC AFT F w ave phonebB wav En A Wave file for private calls _ 4 Cancel 87 Entering Settings Paging Under the Paging tab you can configure the existing groups in the communication system as active announcement groups Settings Existing groups Active announcement groups 350 350 352 352 m Lane EN OK Cancel From the Existing groups box select the groups that you want to be able to reach with a speaker announcement and transfer them to the Active announcement groups box Paging is now displayed as a menu option in the PC AFT F menu bar This menu option allows you to issue speaker announcements to the configured groups Entering Settings Repdial Keys Use the Repdial keys tab to program the ten station numbers or codes you use the most on repertory dial keys A sequence of codes can be used to control a voice mail system or an answering machine or activate functions on the communication server such as entering 82 to display the caller list Settings Name Station number Miller 101 Jones E 02 Green fi 10 Smith
81. ting an EDI saco da opcion c eee tr aactor rn ER n Een Ed EDE 16 Briss FTT if Telephone Book Function with Outlook Contacts 78 Searching for a Station s ud cde icr m Cond dace rc de do bacino de ded ord aac 78 Searching on the Basis of Other Station Data 80 Updating Telephone Book Data ccc cece Hm 80 searching the Telephone Book 8l Starting the telephone directory CD 82 Using a number on the telephone directory CD cece cece eee eens 82 Opening search window for LDAP server 83 Emergency Operation 0c cece cee e eens 83 Special Functions in the LAN PC Network 84 Contents J Configuring the PC AFT F Entering Settings 0 ccc cee cee ec e 85 vc MMRI 85 So EA 87 meii EEEE E TE E EEE E TEE E EE 88 Repdial IBS s race aed naues drag par esc eo eon EEEE 89 reb D SSH COPS sev rac eee ae ke ee ee ee eee ac ere ERO POS re rere 90 Saving ihe SONGS eas eraat pectori epee enous nates Scie mo Caci aot Ron EU Pt td 91 Configuration Manager essere 92 Starting Configuration Manager s eod adc eat dro Oc eR deo Eod nO UE ERO 92 Entering SOI oos PR n PER a Ce o awed oai duri uar eta EH Pee dde 93 T leBhans BOO us canada oi T ORE Thu tH RU LP PELPNITVRD Up Egidius Td 93 Busy Lam p Field nann aaa tare Pati b dria UR Pm deo du OR RUE S cR ie cuc Po bas 93 FUNCIONE OY COMPERTE T D TOT TO PNE 94 Inco
82. tion 0 eee cccccee ee eeceeeeeeeeneeees 90 SIS TING ENERO RR RR RI RS 64 selecting ssesssssss 65 NOE DOOR MER 67 104 O opening search window for LDAP server 83 operating procedure sssssssme 10 Outlook Contacts editing entries seesessssse 80 entering USers sssesssssee 80 searching by station data sssssss 80 searching for stations eesssssss 78 80 searching on the basis of other station data 80 telephone book function ssssssss 78 override MA 52 P DAGIIG ct w 55 56 88 fas d REN etorere E A 51 pull down menu ssseem 15 R radio paging PSE xev memes vetbx t etm ete Pu bed 62 FO a e ERRORES TT 40 releasing an external trunk ssssssse 61 repdial keys sseeeee 38 69 89 EQUE TIE TIS aces septexie utens cita ted obe ba stes cte madns 12 ringer signal deactivating ssssssse 33 S screened transfer 43 search Outlook Contacts 78 telephone book sessesen 81 Second e ci MNT 31 settings CONS M E EE E E E 87 night destinations ssesseeese 90 arie yo PERTENECER MR 88 repdial keys oo eceeeccccccee eee eceeceeeseeeeeeeeeaeans 89 SC ERN CENT 91 uin M 85 silent call WANING xcevtscudvdcsutsnse t tone tones 32 sorting stations in the BLF scce 27 Speed ano el sisan a i 45 starting
83. tto transfer the call Wait until the destination station responds and announce the call Connect the station by clicking the Clear button Unscreened transfer With the left mouse button click the status button for the station to which you want to transfer the call Wait for the ring tone Cleat Connect the station by clicking the Clear button 39 Making Calls em 40 Speed transfer Right click the status button for the station to which you want to transfer the call A popup menu with several functions opens Select the menu item Speed transfer from the popup menu The call is immediately for warded to the selected station If this station is busy the busy station is automatically camped on after approximately five seconds can be configured by the relevant service personnel If the station cannot be reached the call is signaled in the call display as a recall after approx imately forty seconds can be configured by the relevant service personnel D a Double clicking a status button has the same effect as single clicking it Making Calls With Redial The lastten station numbers dialed are automatically stored If the station you dialed is busy or unavailable you can initiate a redial the next time you call instead of having to reenter the station number Click the redial button in the toolbar to open a pull down menu with the last station numbers dialed 101 108 103 102 S
84. urn to the main directory window gt page 80 The new station and its data are displayed here Ill If you click the Close button without saving the record the record is automatically saved and you are returned to the directory s main window Click the Close button in the main directory window to exit the ETD and return to the atten dant monitor 75 Electronic Directory ETD Editing an Entry Click the Edit button in the directory s main window to open another window with two differ ent tabs on which you can modify the information for the selected party 6 From the directory s main window select the party whose entry you would like to modify E dit Click the Edit button Another window is displayed with two different tabs on which you can modify the party s data Save record M ekl cose Return to main direc General addtional tory window Name Station number adam Franz 0897221 2345 Company Fax number fs iemens AG 08972254321 Street Private Hofmannst 51 joi 234567 Postal code Radio ai 359 n 727554321 City Alternative M nchen n 71234567 i Click the save icon to save the data Close Click the Close button to return to the main directory window gt page 80 The newstation and its data are displayed here Ill If you click the Close button without saving the record the record is automatically saved and you are returned to the main dire
85. ute You can perform the following functions via the pop up menu on the BLF e Speed transfer gt page 40 e Deleting a Station gt page 27 e Manual Input gt page 24 e Inserting an empty field gt page 26 e Inserting Captions for Station Groups gt page 26 e Creating a Note for a Station User gt page 25 e Determining a Substitute for a Station gt page 25 e Sorting Stations gt page 27 23 User Interface Desktop 24 Entering a Station To assign status buttons to internal stations you must label the buttons with the station num bers This is possible by e setting the phone numbers and names of internal stations on the system on which the PC AFT F is registered gt page 86 e manual input Ill You can also store codes for controlling voice mail systems and answering machines on status keys Manual Input Call the busy lamp field Right click the desired status key A popup menu with several functions opens select New entry from the popup menu The following dialog box opens Office Station number OK LOK Cancel mm Enter the station number and click OK to confirm your entry The following dialog box opens Office Ei Mame Cancel m Specify if desired the name of the station Confirm with the OK button The station is now saved under this status button l User Interface Desktop Creating a Note for a Station User You can store a note o
86. you can activate automatic external code prefixing for trunk seizure from the specified number of digits by entering a station number length 95 Configuration Manager 96 Connection via IP The following information is required for connection via IP with octoClient IP Address HG 1500 192 168 1 199 Call number of the Attendant 162 Password test Mixer device used sis 7018 Wave Recording device used sis 7018 Wave Output device used SiS 7018 Wave v Use the USB phone headset USB phone Enter a valid IP address for the T Octopus F LAN gateway in IP Addresse HG 1500 if available Enter the station number and password for reaching the PC AFT F via IP in the relevant fields Under Mixer device used select the sound mixer to be used for audio signals on the PC Under Recording device used you can select the device installed on the PC which is to be used for audio recording on the PC Under Output device used you can select the device installed on the PC which is to be used for audio playback on the PC Activate the function Use the USB phone headset if you want to conduct conversations via the USB phone headset Checkmark USB phone if your USB phone is a Siemens product Connection for Braille Console The following information is required for connecting a braille console Select the COM port Com 1 Aktive From the selection list field select the interface for the br

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