Touchtown Resident Apps User Manual
Contents
1. 40 AM Until the text is deleted OK 6 Click on OK 7 Click on Save 12 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aor Vw touchtown 2328222 cinn FOR RESIDENTS Messages Homey Hill RETIREMENT COMMUNITY Message Received at 8 47 AM on September 26 Power Outage We are aware of a power outage effecting Gardens North We expect power to be restored Powered by touchtown 4 cc The Messages App is a great way to quickly receive important information Staff members can send messages about inclement weather in your area event cancellations or sign up reminders package deliveries and more How to know if you have received a message Messages can only be sent by the staff of your community If you receive a message it will display across your entire Touchtown Resident Apps screen no matter which Touchtown App you are currently viewing After reading the message touch the OK button The message will close and you can resume using the Apps as you were previously You may then continue to navigate the Apps as you normally would How to view message history 1 Touch the Messages App 2 Using your finger swipe upward on the left hand side of the screen to view previously received messages 3 Once you have located a message that you wish to view touch it The message will then display on the right hand side of the screen 13 Page Touchtown Resident Ap2. Mur Mw touchtown 2222222322 in Touchtown Resident Apps Touchtown Resident Apps User Manual 1 Page Apps Content Ent Aur Vw touchtowNn geses u FOR STAFF MEMBERS Getting Started Logging In 1 Open up an Internet Browser such as Internet Explorer Mozilla Firefox or Google Chrome 2 Go to your Touchtown login website www residentapps com a Click on the link for Administrator Access 3 Enter your username and password Not sure what your login information is Send an email to Touchtown Customer Care at info touchtown us for your community s account information Training amp Support The first page you ll see after logging in is the administrator Home page It is an orientation area that includes important messages from Customer Care and access to Touchtown s training and self support website Touchtown University Touchtown University Touchtown University TTU is a free educational resource designed to help Ag el you quickly find answers to questions access to training Quick Starts free touchtown games and much more TTU even includes a search by keyword or topic option as well as easy ways to contact Customer Care UNIVERSITY Touchtown Quick Starts Anytime Videos amp FAQ Solutions e Quick Starts are printable guides that walk through the basics of how to use each feature in Touchtown They are always available in the Training and Resources areas of Touchtown University e A
3. Repeat as desired to swipe through the photos at your own pace Place your finger on the screen and swipe to the right to go back to a photo Repeat as Click on the Resident Apps button located in fiouchtown eee area oe er cae tm J rrr Gamer ee J the top menu Resident App Manager Locate the section labeled Edit Apps Content Click on the name of the app you would like to edit If you have added content to this app in the past a list of existing information for the app will appear Messaging Send a Message Rooms Devices Manage Devices Edit Apps Content When adding new content to an app there are a few organizational options Transit Directory Local Directory Community Info e f you wish to add a unique sub header to Users Add Edit and Ri Check Ins Daily Check In Summary Report Global Schedules Services Manage Services this App you ll need to create a subfolder A subfolder is a folder that appears within a top level folder For example in the image at right the top level folder which is typically the name of the App is called Local Directory within that folder four subfolders have been created including Dining Health Repairs and Shopping Adding A Subfolder Skip to Step 4 if you do not wish to add a sub header for this App We have something for everyone Come in and try our world famous a To add a
4. 2014 Version 1 0 Aur Vw touchtown ezee Touchtown Resident Apps FOR STAFF MEMBERS Adding a Repeating Event Many of your activities may repeat monthly weekly or even several times in the same week Even the most complicated activity schedule can be added to Touchtown For example let s say Monday Yoga occurs four times a week Monday Wednesday Friday at 9 00am and Saturdays at 10 00am 1 Click on the Add button at the top of the page ad then click on the Activity button 2 Enter the activity s Title Location and Description just as you would if you were scheduling a one time activity 3 Select the Duration of your activity This will determine the Activity End Time that appears on the Activities App 4 Choose the Multiple times option for the scheduler to appear e Select the activity s first start time 9 00 AM day Monday and frequency Every Week and then click the Add button Touchtown will add this repetition to the Current repetitions for this activity list and reset the Add by day of week options so you can add another repetition Repeat this step for the 2 3 and 4 repetitions Change the Start repeating date if the activity begins sometime other than today Choose the stop repeating date option and enter the Stop repeating date if the activity has an expected end date Choose never this event repeats forever if you want this activity to automatically roll over to subsequent m
5. link to bring up the Select Message Recipients box Next click on the Resident Groups tab Select the check box next to the resident group s you d like to send this message to Then click on the X in the upper corner to close the box e Continue to compose your message adding the Subject and Message body Then click on the Send Message button FOR STAFF MEMBERS 11 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown Connecting a new Touchtown Resident A pps generation of senior living Managing the Crawl The crawl is used to manage a general announcement to all logged in residents The crawl shows up at the bottom of the home page 1 Click on Manage Crawl on the Resident Apps screen 2 Scroll down to the Resident Apps Section TTRA Client Crawl Speed Medium Priority Text There is no priority text e Custom Text Today s mail has been delivered to all mailboxes edit Activities Activities are disabled edit Weather Weather is disabled BE B Save 3 Click on Custom Text edit link 4 Type in the text you want to show on the crawl 5 Chose to either show the crawl text as is until you edit it again or to disable the crawl text at a desired date and time ee ee Se Edit Custom Text Custom Text Today s mail has been delivered to all mailboxes Select Recent Custom Text Show Text Until 08 18 2014 at 10
6. located in the top menu Locate the section labeled Edit Apps Content Click on the name of the app you would like to edit A list of existing information for the app will appear To edit existing information click on the corresponding thumbnail for the content you would like to edit If the information has been added within an app subheading locate and open the folder and subfolder where the content that you would like to edit is saved Locate and click on the thumbnail of the content that you would like to edit Proceed to edit content using the same tools and steps for adding new content Deleting Content 1 2 3 Repeat steps 1 3 for Editing Content Locate and click on the thumbnail of the content that you would like to delete Click on the Delete button to remove this information from both the Gallery and the Touchtown Resident Apps Moving Copying Content This option is useful if you accidentally add content to the wrong Gallery folder oN Repeat steps 1 3 for Editing Content Locate and click on the image of the content that you would like to move Click on the Copy To button You will then be asked to select a folder to move this information into Select a folder from the list of folders on the left of the screen Once you click on a folder the content will be moved 25 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Connecting a new Touchtown Resident Apps generation of s
7. with a star on the list 21 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 NL POLCHLOWN geen Toreo ee eis apas FOR STAFF MEMBERS Our Channel Community information will automatically be added to the Our Channel App when you add Activities Menus and Announcements to Touchtown In some cases you may have the options to manually select whether information should show within the Our Channel App This will appear as a check box under the Media heading when adding new items in Touchtown The check box may be labeled Resident Apps Tablets or something similar Here are some guidelines for assisting residents with this App Increasing Slide Show Speed for the Our Channel App The slides display on a timed basis If you would like to locate a particular slide or would just like to view the show more quickly 1 Touch the Our Channel App 2 Place your finger on the screen and swipe it to the left 3 Repeat to swipe through the slides at your own pace 4 Quick Tip The Activities App provides additional information about the events scheduled for today as well as activities scheduled for future dates To sign up for an activity visit the Activities App 5 Quick Tip Place your finger on the screen and swipe to the right to go back to a slide Repeat as desired to swipe backward through the slides at your own pace FOR RESIDENTS Our Channel Our Channel The Our Channel App opens your co
8. AL Print Include on Dining DS Summer Menus Movie of the Week Special Events AL Activities AL Dining TV Games 4 Choose the One Time at option and select the start time and the date of the activity 5 Next choose a Category for this activity slide the Media you would like this activity to appear on and let Touchtown design a slide background for you Let Touchtown SmartLayout design my slide I want to manually design my slide are required fields Save Activity Select a setting to edit 6 OPTIONAL if you have levels of care available check the level s of care that pertains to the activity More than one level of care can be selected FA Benefit Concert __ Thursday Feb 12 4 00 PM Last click on the Save Activity button The final page lets you check your work and provides additional customize options Tickets 15 person 20 couple includes dinner and performance See Benefits the local food pantry Paiotthis slide Delete this slide wd t To show this slide ahead of the event date click on the Edit link next to Broadcast Settings If you would like to print this slide as a flyer click on the Print this slide link e To edit your original information click on the Edit link next to Slide Data Click on the Choose a different background link to see more background options 7 Page Touchtown Resident Apps Content Entry October
9. After 48 hours remove your tablet and try turning it back on How do I unlock the tablet It is not uncommon for a tablet to have an unlock feature On some tablets you will need to use your finger to press the lock symbol while swiping your finger across the screen to unlock the 36 Page Touchtown Resident Apps Content Entry 11 13 Tuesday November 15 Connecting a new generation of senior living n Resident Apps touchtown tablet and access your apps On other tablets you can set a lock screen Below are some examples of lock screens that you may be able to set on your tablet Lock Symbol 12 5 Hm mayen 37 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0
10. Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown Connecting a new generation of senior living Touchtown Resident Apps FOR STAFF MEMBERS Sending A Message With Touchtown Resident Apps you can easily send a message to one or more residents regarding everything from prescription pick ups to package deliveries The message will appear on the recipient s Touchtown Resident Apps screen shortly after you send it allowing the resident to view or listen to the message and store it in their Resident App Message History Here s how to send a message i Click on the Resident Apps button located in the Top Menu Next locate the Messaging heading and click on the Send a Message link Enter the name or room number of the resident s you would like to send the message to As you type a name or room number a drop down menu will automatically appear so that you can select the matching resident or room You may also click on the Select From List link to select residents or rooms from a message recipient list Next enter the subject of your message followed by the Message body Click on the Send Message button to queue the message for delivery A confirmation message will appear so that touchtown Home Ada Edit Preview Prit Alerts Digitai Signage Resident App Manager Messaging Announcements Send a Message Manage Crawls
11. the tablet Additionally your tablet may have a security screen once the tablet has turned on This may require an approved action to access the tablet Please contact a staff member for more information Power Button Ey g r Opening Touchtown Resident Apps The screen that first appears when you turn on the tablet is called the tablet Home screen Touchtown When you see the Home screen locate and touch the Resident Apps Resident Apps icon to open Resident Apps Icon 4 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown esses in Touchtown Resident Apps FOR RESIDENTS Touchtown Resident Apps Home Page The screen that appears when you first open the Touchtown Resident Apps is the Touchtown Resident Apps Home page pictured on page 2 To return to this page from any App touch the Home button located in the upper left hand corner of the screen Do Resident Apps Kim Logout e K Activities Dining Menus Messages Resident Directory Resident Transportation Newsletters Our Channel Handbook Today s mail has been delivered to all mailboxes Home Button lt Home an Search GE OL OsnF OAL Monday August 18 8 00 9 00 Bend and Stretch Fitness Center IL AM AM 41 30 12 30 Knitting Group Bayview Lounge IL AL AM PM 2 00 4 00 Manicures Health Center IL AL SNF PM PM 4 00 5 00 Book Club Bayview Lounge IL PM PM 5 00 7 00 Cooking Cl
12. Global Schedules Services Manage Services Manage Service Requests NOTE To add multiple images at once click on the Add Images folder Click on Choose File Browse for the image s on your computer When you have located the image s to upload click on the Open button Click on the Submit button Your image s has been added to the Photos App Additional Note If desired you can click on your image to add a description or title however the title and description will not appear within the Photos App Title Comments Cancel Save Changes Delete Image Copy To FOR RESIDENTS Photos The Photos App is a fun way to view pictures from events that happen within your community Photos are displayed on a rotating basis so all you need to do is open the application sit back and enjoy the show Increasing Slideshow Speed The photos rotate on a timed basis If you would like to locate a particular picture or would just like to view photos more quickly 23 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aur Ww touchtown esses in Touchtown Resident Apps Adding Content to the Community nfo ocal and Transit Directory V Channe Touch the Photos App Place your finger on the screen and swipe to the left PON desired to swipe backward through the photos at your own pace FOR STAFF MEMBERS Guide and TTRA Organizations Apps 1
13. Send a Message To Select From List Subject Message Send Message you know that the message is on its way Click on OK to continue working in Touchtown You may now send another message or click on the Resident Apps Home link to return to the Resident Apps menu options Select Message Recipients he frons desk besveen 1 and 3 Residents 7 Rooms Resident Groups Arnold Brown David Long Debbie Roberts 2 Diane Parks Judith King Karan Carr Margaret Adler Ron Foster Test Resident2 Test Resident3 10 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 OneRane amp ne Touchtown Resident Apps generation of senior living Sending Messages to Resident Groups touchtown Once you have a resident group created within Touchtown Resident Apps it s easy to send a message to all the members within that group e Click on the Resident Apps button at the top of the Touchtown Content Manager touchtown Ce AOE a ey ings Joes romana a oa Locout e Under the Messaging heading click on Send a Message e There are two ways to add your group to the To text box o Begin to type the name of the group in the To text box This will bring up a drop down menu if the text brings up any matches Select the group name from the drop down menu to add it to the To text box o Click on the Select From List
14. ass Bistro IL PM PM Tuesday August 19 5 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aru Vw touchtown geses u FOR RESIDENTS Description of Apps In the following pages we will describe each available Touchtown Resident App Your community may or may not use all of these Apps Please refer to your Touchtown Resident Apps Tablet to identify which Apps are available at your community Basic App Navigation MOST of the included Apps operate in the same way 1 The App name is always displayed on the top bar 2 The HOME button is always on the upper left corner This will return to the Touchtown Resident Apps Home page 3 A scrollable list is displayed on the left You can swipe your finger up and down to see additional items in the list 4 To view details on an item locate the desired item within the list Touch the item The item will highlight in the list and display the detailed information on the right hand side 5 The App may include an action button This allows for interaction within the app regarding the particular item 6 Additional tabs may also be available within the App This allows for further interactions within the App Detailed Information Additionalinformation 5 L 6 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 War vw touchtown 222228222 u FOR STAFF MEMBERS Adding Activities Information You can add both one time sp
15. ay be helpful if you have a question inquiry or simply need to contact a particular member of the staff 19 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Connecting a new Touchtown Resident Apps generation of senior living Home Staff Directory Di E a Darryl Eves Executive Assistant Director of IT Lonnie Crissman Email d eves hhill com A 7 Phone Number 412 559 2235 Executive Director Clinton Canton Abby Jones touchtown Thomas Sweeny The Staff Directory App works just like the Resident Directory App To find staff members 1 Touch the Staff Directory App 2 Using your finger swipe upward on the left hand side of your screen until you see the name of the staff member you wish to view 3 Touch the name of the staff member to view his or her contact information on the right hand side of the screen Quick Tip It may be helpful to have a sheet of paper handy to write down the contact information FOR STAFF MEMBERS Services Use the Services App to enable residents to submit service requests to your Maintenance team Appliance servicing computer assistance and housekeeping requests are just a few examples of the service requests you can add to the Services App for your community Services FOR RESIDENTS Services The Services App is an easy way to notify staff that your home needs to be serviced by the maintenance department Choose from a list of of
16. ble you are able to link your tablet to this connection so that you can continue to receive updated information to your Resident Apps Touch the tablet Settings option located on the tablet Home screen Touch the Wi Fi option Locate your community s Wi Fi network and touch it PON If you are asked to enter a password please ask a staff member for the code and enter it using the keyboard 5 Touch the Connect button FOR RESIDENTS Where can adjust the tablet volume It is easy to turn the volume up and down on your tablet Touch the Volume key on the top of the tablet to turn the volume up and down How do adjust the brightness of the tablet screen Is the information on your tablet screen difficult to see The tablet includes a light sensor which can detect the level of light in the room and adjust the brightness of the display automatically You can also adjust the brightness of the display manually 1 Touch the Settings option on the tablet Home screen Touch the Display option Touch Brightness Clear the check box next to Automatic Brightness Press and slide the button to the right or left to increase or decrease brightness Touch OK when finished Dapy How do I know if the tablet battery power is low When you use an app on your tablet you use a portion of your tablet s battery each time The more you use your tablet the faster the battery is going to run out If you notice the battery is runnin
17. board is displaying on your screen and you wish to close it touch anywhere within the white space of the app Some tablet brands also 9 47 Delivery for you provide a down arrow to remove the oe keyboard Messages N Power Outage 4 10 31 AM Wednesday Sept 26 10 31 Power Outage We are aware of a power outage AM effecting Gardens North We expect Tuecdav Sentemher 25 Why am I seeing only a portion of the information If you can only see some of the information within a particular app you may need to swipe upward to view additional list items Some list items may be hidden if there are more items or information than the length of the screen Place your finger on the side of the screen and swipe up The rest of the information will then become visible Why is my screen black If your tablet screen has not been touched for an extended period of time it will turn black To resume press the rectangular power button located on the top edge of the tablet and the tablet screen will turn back on The most recent page you have viewed will appear on the screen Please note that on some tablets the Power Button is located in a different location Power Button Power Button 34 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 ATE a touchtown peace E Touchtown Resident Apps How do access a wireless Internet connection If your community has a Wi Fi or wireless internet connection availa
18. dent Apps Nur Kw touchtown ezes y FOR STAFF MEMBERS TV Channel Guide Fox Movies Disney Channel The TV Channel Guide App is a way to provide residents 9 eee es with information about the television channels that are dua available at your community Using the Touchtown Content Manager you can customize with television Disney Fox Movies channel logos and descriptions Te Game Show wW Hallmark N rk Channel At right are some examples of services you can include in GISIN Hellmark chans Classic and new game family friendly the TV Channel Guide App as pes FOR RESIDENTS TV Channel Guide Home TV Channel Guide ABC Animal Planet All animals All the time ate L Animal Planet PLANET CMT Discovery Disney The TV Channel Guide provides information about the television channels that are available at your community Use this app to learn more about the different channel offerings Discovering Channel Information 1 Touch the TV Channel Guide App 2 Using your finger swipe upward on the left hand side of the screen to browse channel information 3 If you would like to learn more about a specific channel touch the name that appears in the list on the left hand side of the screen 4 Additional information will display on the right hand side of the screen 31 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Connecting a new n Re
19. ecial events and repeating activities to show on your Activities App or as a Slide to broadcast on the Our Channel App If your community also has Touchtown TV Digital Signs Calendars and or Web Shows you can even simultaneously add the information to appear on each of those media as well as use the activity slide to print a full page flyer or sign up sheet cocooan Choose the item you would like to create Adding A One time Event As an example lets say we ll be taking residents to a Benefit concert at Heinz Hall on Wednesday February 12 at 4 00 PM Title Benefit Concert Location Henz Hal Description Tickets 15 person 20 couple Includes dinner and Benefits the local food pantry Check Spaling Errors 1 Special Event 1 Click on the Add button at the top of the page Then click on the Activity button 2 Enter information about this activity including the Title or name of the event location and a brief description Duration minutes fexo ee I jo scheduled end time Schedule Event One time at 4 x 01x FM on 0272 209 select O Multiple times 3 Select the Duration of the event to indicate when Touchtown should STOP showing this activity slide in the Our Channel App and other slideshows Category Media Announcements E Indude on Tv Dining Menus E Include on Lobby DS Activities E Indude on Web Include on IL Print Indude on
20. ed adding activities click the Done button 8 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 OE Ws touchtown esses in Touchtown Resident Apps FOR RESIDENTS Activities Search D OL OsnF CAL 8 00 9 00 Bend and Stretch Fitness Center IL AM AM 41 30 12 30 Knitting Group Bayview Lounge IL AL AM PM 2 00 4 00 Manicures Health Center IL AL SNF PM P 4 00 5 00 Book Club Bayview Lounge IL PM PM 5 00 7 00 Cooking Class Bistro IL PM PM Tuesday August 19 With the Activities App you can view upcoming events and activities within your community View details on all activities listed for today as well as upcoming dates You can even sign up for a particular event without having to leave your home It is a great way to stay connected and ensure that you do not miss out on the fun To see Activity Details 1 When you want to see additional activity details scroll the Activity list by touching and dragging your finger up and down on the screen You can also use the search at the top to type in an activity name When you find the activity that you want touch anywhere in the row 2 Details will pop up on your screen To close the details and return to the Activity list touch the Close button Bend and Stretch Monday August 18 8 00 AM 9 00 AM Fitness Center IL A light workout to start your week Led by Bryce Daniels from Tanner Wellness Center Close 9
21. enior living touchtown 5 Remember t0 go back to the original folder and delete the content from that folder if you FOR STAFF MEMBERS About the TEXT Editor Once you have clicked the Add TEXT button and variety of symbols and tools will appear in a top menu to help you design the App information Here is some information about how to format text and pictures using these tools Symbol Key ld B Z U Bold Italic or Underline Save and continue working Cancel All Changes Add bullet points or B New Document 7 i Change font style or i Font Family Font Size ba text size coy Preview ty EE Align text Undo ae Add pre made text styles Format 2 nodo Format or erase them x Paragraph Cut DIV BE Copy Headil Fes Paste I Edit Anch 85 S Insert Edit Link gg eeikedie Anchor Spell Checker siZ g3 Remove Link HE Insert Edit Image Adding An Image Click on the Insert Edit Image symbol to upload and format images The window pictured on ae the next page will then appear To add an image 1 Locate the Image URL box You may either copy and paste an Image URL into this box or click the picture to the right of the box to search for an image saved in the Gallery The other options that appear in this window are optional A description of each is included on the next page 2 Select the Insert button to add your image and save changes Click on the Cancel button to exit this screen Any change
22. fered services to bring up an easy to use request form You can add additional details about your request or simply submit the request 20 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aor KV A touchtown 222322 u FOR RESIDENTS Requesting a service Home Services History rch 9 Request for Air Conditioning Air Conditioning R Service Appliances Notes f Carpet Computer OK for staff to enter my home Electrical Grounds Submit Request Heatina z 1 Touch the Services App 2 Choose a category from the list 3 Touch inside the box underneath the Notes section This will bring up a keyboard for typing a message Please enter information pertaining to this service request About the Notes Box The Notes box of the request form allows you provide additional details about your request If there is any information that is necessary for the maintenance team to know please include it in this box 4 When you have finished typing and wish to close the keyboard touch within the white space of the form This will close the keyboard so you can continue filling out the service request 5 Below the Notes section there is a check box for selecting whether it is Okay for staff to enter my home 6 To submit your request for service touch the Submit Request button 7 You can see past service requests in the History button Past requests are also marked
23. g low please plug the tablet into a power source Please also note that certain apps use more battery life than others 35 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 NL touchtown esses n Touchtown Resident Apps To find out how much battery power you have left locate the symbol below The higher the green or colored line the more batter power you have The lower the line the less battery power you have If the line changes from green to red or blue your battery is very low and you will need to plug the tablet into a power source to keep it from powering off FOR RESIDENTS What should I do in the event of water damage Accidents happen Although it is best to always keep a tablet safe and sound sometimes that is not always possible What do you do if you spill coffee on your tablet or it gets wet at the pool Here is the recommended procedure for water damaged tablets Please follow ALL steps in the order that they are listed NOTE There is no guarantee that this process will make your tablet work again 1 Immediately turn off the tablet Do not turn it back on or charge it 2 Next hand dry your tablet as best you can using a towel Make sure you wipe out the ports on the sides of the tablet as well 3 Quickly place the tablet in a bag of uncooked white rice and let it sit for 48 hours in a dry place The rice will absorb any dampness that may remain in the tablet 4
24. included in the Transit Directory such as information about regularly scheduled routes as well as special trips to the grocery store pharmacy or special events FOR RESIDENTS Transit Directory The Transit Directory App provides information detailing the transportation services offered by your community Here you can learn more about your community s transportation schedule and offerings such as doctor s office visits grocery store tips and how to sign up for general transportation Viewing Transportation Information 1 Touch the Transportation App Resident Transportation Overview Touchtown Resident Apps AFF MEMBERS Resident Transportation Overview Transportation Boundaries Local boundaries are as We will provide follows complementary transportation for doctor office West 49th Street Resident Transport Transportation Bou Transportation Boundaries Transportation Sign up Scheduled Transportation Routine Doctor s Office Transportation Sign up for Scheduled Events Please sign up in the events H ienn book located in A Town Center by the Resident Services ofice All events are for residents Scheduled Transportation Routine Scheduled transportation is included in the monthly fee Some examples of regularly scheduled events include day trips shopping Resident Transportation Overview We will provide co
25. ing A New User 1 Click on the Resident Apps button Messaging Users located in the Top Menu Sara tat Cine 2 Next locate the Users heading and Menage Devices pea Bean eats click on the Add Edit and Remove Edit Apps Content oan a Users link breen r E Manage Service Requests 3 To create a new user click on Create New Account 4 Enter a username and password please note that this is for set up purposes only and will not be used by your residents to access their Resident Apps 5 Select the user type Non Resident if this is a staff member account Select the user type Resident if this is a resident account 6 Click on the Appears in Staff Directory check box to include this user in the Staff Directory App 7 Enter the staff member s department if you would like this information to appear under their name in the Staff Directory App Next enter the first name and last name of the user Additional fields are optional and will show under the staff member s name within the Resident Apps if they are included in the Staff Directory Click on Create Account to finish If another Touchtown user exists with the same username as the one you have selected Touchtown will automatically add a number to the end of the username to differentiate this account from the pre existing account To confirm this change click Create Account once more Searching for A User There are two ways to locate the user account you would like to
26. iropractic comes highly Wau Ww touchtown esses nn Touchtown Resident Apps For each business consider including the following information e Address of the Business e Telephone number e Email address e Any special promotions or discounts offered to Seniors FOR RESIDENTS Local Directory Home Local Directory Arkin Autobody amp Repair Dawson Chiropractic 1281 Allegheny River Blvd Oakmont PA 15139 Aiello s Pizza Parlour B Notes Dawson Chiropractic comes highly Dapper Dan Tailor recommended by Dr Jackson Phone 412 555 7841 Dawson Chiropractic Donatello s Restaurante Soh o The Local Directory App displays information about local businesses in your area This App provides easy access to information about goods and services Businesses in the Local Directory App may include pizza parlors shops and even doctors offices Looking up Information 1 Touch the Local Directory App 2 Using your finger swipe upward on the left hand side of the screen 3 If you would like to learn more about a business touch the business name to select it and additional information regarding the business will display on the right hand side of the screen Typically contact information will be included such as a phone number an address or even an email address 30 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Connecting a new Touchtown Resi
27. iving FOR RESIDENTS Resident Directory lt Home Resident Directory A Abbott Vern Abrams Paul Adams Rebecca Addes Elihu Adimson Logan Adler Pauleen Touchtown Resident Apps Vern Abbott Location 107 4 Phone 555 395 2958 Email vabbott touchtown us Biography My name is Vern Abbott and am a retired English teacher Family 3 sisters 9 grand children Education University of Michigan B A in English Education Hobbies Reading Writing Walking in the park Career Enalish Teacher With the Resident Directory App you can see information about other residents living at your community Directory information may include the room or apartment number of a particular resident as well as additional contact information This Touchtown App makes it easy to stay in touch with neighbors or to make new friends Finding Contact Information for a Specific Resident 1 Touch the Resident Directory App 2 Using your finger swipe upward on the left hand side of the screen until you see the name of the resident you wish to view You can also use the Search field to quickly find a resident 3 Touch the name of the resident to view more information on the right hand side of the screen Quick Tip It may be helpful to have a sheet of paper handy to write down the contact information Staff Directory Search for staff members that work at your community using the Staff Directory App This App m
28. lay on the right hand side of the screen 32 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aur Vw touchtown emeses RAN Touchtown Resident Apps FOR RESIDENTS FAQs How do return to the Touchtown Resident Apps If you accidentally exit Touchtown Resident Apps it s easy to return Locate the button on the bottom left hand side of the screen that looks like the outline of a house This is the Home button Anytime you need to exit the Touchtown Resident Apps this button will take you to the Home screen where the Touchtown Resident Apps icon is located HAVINLALION IEU HIPALerit AHU OULPALIElIL PrUgi dll About Honey Hill with Joyce Kelner MD of Walters FAQs Our physiatrist works with our experienced team of phvsical and occupational theranists as thev Parking Touchtown Resident Apps Icon Home Button After touching the Home button look for the icon titled Touchtown Resident Apps Touch this icon to open Touchtown Why did my Touchtown Resident App suddenly close There is currently a timer on the app After 20 minutes of inactivity you will need to re log onto the apps If your App closes or if you are taken away from the screen you were viewing you will need to re open the App to continue from there 33 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown eerste How do exit the keyboard White space If the key
29. mmunity s in Grandparent s Day Picnic g house television channel View information about upcoming activities menus and announcements Sun Oct 23 12 00 PM Miller Pavillion The Our Channel App changes slides automatically so all you need to do is open the app sit back and Dam forget to invite dey i amilies to our annua any Meena Grandparent s Day Picnic Quick Tip The Activities App provides additional information about the events scheduled for today as well as activities scheduled for future dates To sign up for an activity visit the Activities App 22 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 NAAT touchtown Adding an Image to the Photos App ik FOR STAFF MEMBERS Log into Touchtown and click on the __ touchtown Resident Apps button located in the top menu Locate the section labeled Edit Apps Content Click on Photos link to open the app editor If you have added photos to this app in the past a list of photos already in the app will appear al Click on the Add Images button on the right side of the screen Resident App Manager Messaging Send a Message Rooms Devices e aa ar Manage Devices Manage Rooms Edit Apps Content Transit Directory Local Directory Communit idinfo Photos Tv TITRA Surveys ew Prat ee Galery Setings WeoPormiAanin ma Weip 6 Tanna Check Ins Daily Check In Summary Report
30. modify 1 Use the Search accounts box to search for an existing account Here s how e Select how you would like to search for the account By Last Name First Name Username Email or Phone Number e Type the corresponding search information in the empty Search accounts field Click on the Go button 16 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown FOR STAFF MEMBERS 2 Connecting a new Touchtown Resident Apps generation of senior living Use one of the the Show Accounts buttons to view accounts according to user type e Show All Accounts Shows all the accounts regardless of account type e Show Deleted Shows all accounts deleted from your community These accounts can be reactivated or permanently deleted e Show Admin Accounts Shows all administrative accounts for this community Only Touchtown can modify or delete these accounts e Show Non Resident Accounts Shows all staff member accounts e Show Resident Accounts Shows all accounts created for residents If a search does not bring up a match for the correct individual either an account has not been created for that user or the account has been deleted Editing or Removing A User Note Select Picture Upload Picture Personalize and Reset Password are not in use at this time for Resident Apps a After applying a search a list of accounts that match your search will appear Click on a username to view o
31. mplementary transportation for doctor office visits and scheduled events planned by Resident Services For doctors appointments transportation is provided within our local area boundaries defined below and within a designated time frame The monthly activity calendar has the days and times listed for all scheduled trips including doctors days 2 Touch the transportation topic on the left hand side of your screen that you would like to learn more about 3 Using your finger swipe upward on the left hand side of the screen Specific information about that service will display on the right hand side of the screen FOR Local Directory Information With the Local Directory App you can provide information about businesses located around your community If desired you can even add different sections such as Dining Health or Shopping At right are some examples of the type of businesses that can be included in the Local Directory section AFF MEMBERS Aiello s Pizza Parlour Phone 412 555 5454 Dr Thomas Family Dentistry Phone 412 535 1384 Well give you something to 10 Senior Discount on smile about at Dr Thomas pS lunch every if affine Onr family Alello s Pizza Par Dr Thomas Family Donatello s Ristorante Phone 412 555 3828 Classic Italian 2 ire served commits Dr Jackson Dawson Chiropractic Phone 412 555 7458 Dawson Ch
32. new subfolder click on the Add Folder eke ED TST E STE me link located on the right b Inthe And call it box enter the name you d like to give this subfolder This will also be the name of the new sub header Then click on the Add the Folder button c Repeat for additional subfolders Please note that you can view an edit a subfolder later by clicking on the plus sign that appears next to the top level folder located in the list on the left 24 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aur Vw touchtown 2 PEA Touchtown Resident Apps FOR STAFF MEMBERS 4 When you are ready to add new content click on the Add TEXT Add URL or Add PDF button located on the far right hand side of the screen This will bring up the appropriate tools to add each type of content NOTE Adding forms requires a Touchtown staff member Please contact your account manager to add a form 5 To get started simply type information in the Title and Body boxes or click on the link to load and submit a PDF The next section of this guide provides additional information about the TEXT Editor as well as Adding a PDF and URL 6 Click on Save to save your work and exit Editing Deleting Moving and Copying the Community Info Local and Transit Directory TV Channel Guide and TTRA Organizations Apps Editing Content 1 2 4 5 Click on the Resident Apps button
33. nytime Videos are video recordings of our popular instructor led webinars Touchtown Anytime Training is an ideal way for you to train at your convenience and are always accessible in the Training area of Touchtown University as well as within the TTU sidebar e FAQs or Frequently Asked Questions are common questions asked by Touchtown users like you Our FAQ Solutions usually include a step by step answer and sometimes a printable Quick Start To view an FAQ simply use the TTU keyword search located within the sidebar to learn more about any topic Contacting Customer Care Support is available via any of the following methods Please note that our office hours are Monday Friday 8 30 AM 5 30 PM Eastern Time except holidays e By Touchtown University s Contact Us Form located under the Help menu at www touchtownuniversity us e By Chat on Touchtown University TTU at www touchtownuniversity us Click on the Chat icon in the bottom right corner of any TTU page Leave a message if outside of office hours e By email send a message to info touchtown us e By telephone dial 866 868 2486 or 412 286 0460 ext 0 2 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aur VK touchtown emesse u FOR RESIDENTS Introduction Welcome to Touchtown Resident Apps Touchtown Resident Apps is a unique set of senior friendly tools that directly connect you to your community s services and prog
34. oal is to help our residents enjoy the most active and fulfilling lives they Short Term Orthopedic can when they return home We Rehab are pleased to provide the services of a Physiatrist Resident Handbook physician specializing in physical medicine and re habilitation led inpatient and outpatient program Long Term Care About Honey Hill with Joyce Kelner MD of Walters FAQs Our physiatrist works with our experienced team of nhvsical and occunational theranists as thev Parking The Community Info App provides information about your community Use this app to learn more about the different areas and offerings at your community Discovering Community Information 1 Touch the Community Info App 2 Using your finger swipe upward on the left hand side of the screen to browse your community s information 3 If you would like to learn more about a specific service or offering touch the name that appears in the list on the left hand side of the screen 4 Additional information will display on the right hand side of the screen 28 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown ANLAT Connecting a new generation of senior living FOR Transit Directory Information The Transit Directory App is a great place to include information about transportation services offered by your community At right are some examples of transportation services that can be
35. onding check boxes If desired add additional notes about this group in the Notes box Click on Save to finish adding the new group e On the Resident Group Administration page edit and delete options appear next to each group name Click on the edit or Add New Resident Group Members O Abbott Vern O Abrams Paul Notes Adams Rebecca O Addes Elihu O Adimson Logan O Adler Pauleen L Bazaaro David O Bell william O Bellat Barnet O Belser Alana O Berlin Pearl O Bustin John O Charleston Phyllis Name Save Cancel Resident Group Administration Resident Apps Home Resident Group Administration touchtown E Ge e a eer pa toer delete links next to the group you would Site Touchtown TV Community Resident Apps Demo Campus Resident Apps Demo Campus like to edit or delete to complete the corresponding action e f you are editing a group the same Total Resident Groups found 3 window will appear as when you first created the group Follow the instructions for creating a new group to continue editing e If you are deleting a group a pop up will appear asking you to confirm the deletion Click on Delete to proceed or Cancel to cancel the deletion 18 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 t ht Connecting a new OUCNTOWD J generation of senior l
36. onths 5 Now choose which Category you would like this activity to appear in and which Media you Enter information about this activity O Special Event Duration 1 S hours 00 2 minutes O No scheduled end time Schedule Event ra One time at i x 00 FM on z Multiple times Add by day of week Every Week x Ga Add by day of month 8 00 S AI Day a Wonn Evan Te Current repetitions for this activity Mon 9 Wed 9 00 AM Every We Fri 9 00 AM Every Week delete Sat 10 00 AM Every Week delete Start repeating 0520 2710 select Stop repeating never this event repeats forever jude on Tv Include on Lobby DS Include on Web Include on IL Print Include on AL Print Dining Menus O AL Activities Touchtown Games Include on Dining DS Let Touchtown SmartLayout design my slide Iwant to manually design my slide wired fields Select a setting to edit training Morning Yoga Jan 23 2009 9 00 AM Activity Room Come Join Us e Slide Layout and Design Edit current layout Chonse a different template Done Add Another would like this activity to appear on Choose the option Let Touchtown SmartLayout design my slide 6 Click the Save Activity button If you have more activities to add click on the Add Another button If you are finish
37. ps Content Entry October 2014 Version 1 0 ie Ws x touchtown esses vn Touchtown Resident Apps FOR STAFF MEMBERS Adding Dining Information With Touchtown you can easily schedule a special weekly or cycled dining menu to appear on the Dining App TV Digital Signage and Web Shows Plus when you create a menu in Touchtown you re also making a ready made printable flyer For example let s say you d like to add a breakfast menu to start showing on Monday March 16 This menu is part of a six week cycle and is served in the dining room 1 Click on the Add button at the top of the page Then touchtowin EERE Gee amram oar cat click on the Dining button Choose the fF ou would ike to create 2 Choose the type of meal by selecting the box next to Breakfast Lunch or Dinner Selecting more than one option will yield a title of Today s Menu for the slide 3 If desired enter the Location where the meal will be Meal H Breakfast Chock Spelling Errors none served P Dinner Location DnngRoom 4 Enter the menu in the Description box ee assorted reada o Cream of Wheat Oatmeal Schedule when the menu will be served hia e Ifthe menu will only be served once choose the appropriate date from the One time at option by Saude a lave aie i A H Multiple times clicking on the select link po tyne nec S Ee Even Weak e If the menu repeats or runs on a cycle choose Add by da
38. r modify an account Select one of the buttons on the right to make changes to this account e Modify Account Change the account username email address member type name address or phone number e Delete Account Removes the account from the list of active members of your community and puts it into the Deleted Accounts area Deleted accounts remain in the Account Manager for approximately 3 months before they are permanently deleted Managing Resident Groups Resident Groups are useful for sending messages to several residents at a time who share common interests Creating A New Group A touchtown Heme E Rime Ate ar Senge Web PoeT R BETIS Loan Click on the Resident Apps button at the top of the Touchtown Content Resident App Manager Manager Messaging Send a Message Add Edit and Remove Users Under the Users heading click on Rooms Devices mp Manage Resident Groups Manage Devices ca ars Global Schedules On the Resident Group Administration eae conan Services page click on Add New Resident teal recon Manaus Services Group 17 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown Connecting a new generation of senior living Touchtown Resident Apps FOR STAFF MEMBERS Edit or Delete a Group 4 Type the name for the group in the Name text box and then select which Members you d like to include in this group by clicking on their corresp
39. rams This Quick Start Guide helps you get started with Touchtown Resident Apps Please read it carefully and save it for future reference o Resident Apps Kim Log out 2s 0o Activities Dining Menus Messages Resident Directory Resident Transportation Newsletters Our Channel Handbook Today s mail has been delivered to all mailboxes For the purpose of this guide we are using a Samsung Gallaxy II tablet however other tablet brands and models may be used for Touchtown Resident Apps While general terms are used throughout this guide there may be some discrepancies with the tablet that you are using Please refer to your tablet user guide in these cases 3 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 aur nw touchtown 222322 ciun FOR RESIDENTS Basic Tablet Navigation Tablets have basic navigation movements that you ll use to operate the Touchtown Resident Apps Here are some action words you will see used in this guide e Touch The act of placing a finger on a specific part of the tablet screen e Swipe The act of placing a finger on the tablet screen and sliding the finger across the screen This is usually done in an up down or side side motion Getting Started Powering on your Tablet Each tablet has a power button indicated by the Power Symbol D Push the Power button to turn on the tablet You may need to hold the power button down for a few seconds to turn on
40. s made will not be saved 26 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aur Mw FOUCHtOWN ezes i Touchtown Resident Apps Note If you would like to modify or further customize an image at a later time simply select the image and then click on the Insert Edit Image symbol to return to the Add e Image Description Add a title to the image This will not show in the Resident Apps e Alignment Choose from the drop down menu Insert Edit Image Image URL a where you would like the image to appear Image Description typically Left Alignment Not Set e Dimensions Size of image the higher the Dimensions xL number the larger the image Border e Border Thickness of border the higher the number the thicker the border aE e Vertical Space Indicates how much white space should be left above and below the image the higher the number the larger the white space typically 10 e Horizontal Space Indicates how much white space should be left on the right and left sides of the image the higher the number the larger the white space typically 10 Vertical Space Horizontal Space Add PDF To add a PDF to the Gallery Apps click on Add PDF on the right e Add Title This will be listed on the left scrollable list of the apps e Choose PDF file from your computer e Click on Submit e Click on Save Add URL To add a URL
41. sident Apps touchtown FOR STAFF MEMBERS TTRA Organizations 7 With the TTRA Organizations App it s easy to display Camera Club AS Mode isin Cab information about campus organizations Use the TEXT editor to add text and photo content or add a link to a PDF document on a campus website generation of senior living Emagin frogs pngept te pd larch Acer tate You can include information about the campus Book Camera Club Modell Train Club Club Resident Council and other popular or new resident organizations Consider adding photos of the group in action Life of the Mind Consortium TVideo Grou At right are some examples of organizations you can include in the TTRA Organizations App FOR RESIDENTS Organizations Computer Club Gardening Club Rattlesnakes Camera Club Model Train Club Life of the Mind Consortium In the Organizations App you ll find details about campus clubs and organizations Visit this App to learn more about the exciting special interest groups that you can take part in at your community Viewing Organization Information 5 Touch the Organization App 6 Using your finger swipe upward on the left hand side of the screen to browse organizational information 7 If you would like to learn more about a specific club or organization touch the name that appears in the list on the left hand side of the screen 8 Additional information will disp
42. to the Gallery Apps click on Add URL on the right e Add Title This will be listed on the left scrollable list of the apps e Type in the URL It may be best to copy and paste the URL from an already existing opened website e Click on Save Add Form To add a Form to the Gallery Apps work with your Account Manager The next section of Apps includes examples of Gallery apps that can contain mixed media Resident Apps is not limited to this set You can work with your Account Manager to set up additional apps with unique app names and icons 27 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 A aS oll os touchtown geses u FOR STAFF MEMBERS Community Information Guest Meals Hair Salon The Community Info App is a way to provide aap Mies vest eats nay ve The salonan Spais information about various services that your Ga i NDE community provides for residents Using the guest meals cen be TA offers aselection of Touchtown Content Manager you can even add Guest Meals Hair Salon different sections for specific offerings on campus 7 E such as Care Services or Resident Handbook Do a eee At right are some examples of services you can Seda eee ee eee include in the Community Info section M came Concierge Desk to oa subscribe for delivery There FOR RESIDENTS Community Info Home Information Short Term Orthopedic Rehab Hospice At Honey Hill our g
43. y Strawberry Fields Salad LS ntree Dijon Pork Loin LS Fountain Court Meal tay aS Tuna Noodle Casserole Whole Grain Amaranth Sides Mashed Potatoes w Gravy LS Carrot amp Broccoli Medley LS Saut ed Spinach LS Assorled Desserts Main Dining Room Meal Wednesday August Tuesday 13 Main Dining Room Fountain Court Meal Dessert Main Dining Room Meal Use the Menus App to easily access your community s dining menus You can view today s menu and also the menus scheduled for future dates Viewing Menus 1 Touch the Menus App 2 Using your finger swipe upward on the left hand side of the screen to locate the specific date you would like to view You can also search for a date or favorite food by using the search field 3 Touch a meal type located under a specific date and location to view the meal details on the right hand side of the screen 4 Touch the View Larger button on the top right of the screen to view the dining slide details Touch the Close button on the top right screen to return to the list view 15 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 touchtown Connecting a new Touchtown Resident Apps generation of senior living FOR STAFF MEMBERS Adding Editing and Removing Residents amp Staff Note The only fields that appear in the staff directory are touchtown Cem Em Come Cate Sona i Fona aan oaaae Has eran Add
44. y of month Dey12ticcandioetann E Multiple times select the day of week and cycle preference from the drop down menus and then Category Announcements Activities 3 Week nervals awe ls Dining Menus eb click on the Add button inci sues o For cycled menus it important to change S Aunen ven the Start repeating date to the first date e O eae that this menu will be served For example Start repeating GT select if you are working on Wednesday s Fo he slide vs deleted 1 2009 select breakfast menu for week 2 of your cycle and week 2 goes from March 8th to 14th i 2222 Media then the Start repeating date for this menu 5 netiviie z E Tndude on DS is March 11th vii EE E Indude on IL Print o If this is a seasonal menu select the appropriate start and stop repeating dates 6 Select a Category the Media where you would psoredl Co like this Dining slide to appear and let Touchtown design the background for the slide chide ar AL Pre 7 Click on the Save button Review the information for accuracy Click the Edit link next to Slide Data to correct errors 14 Page Touchtown Resident Apps Content Entry October 2014 Version 1 0 Aur wn touchtown 22 832 cinns FOR RESIDENTS Menus Home Dining Menus d d 1 Today s Menu Tuesday August 12 Tuesday August 12th 2014 Soup Lentil Soup LS Salad Leat
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