User Manual
Contents
1. 9 Your Software installation process is now complete 10 Open the SoftKTS ini Default path C SoftKTS SoftKTS ini and define COM port of the computer on which you have connected the Interface Unit In the same file you may also enable or disable the Alternate Dialing Feature by making the value 1 or 0 respectively See Section 5 0 for details on Alternate Dialing 1 5 STARTUP gt Click on Soft KTS icon in the desktop To prevent unauthorized persons from accessing the system a password can be set by the user In default Main User Password is Crystal Case Sensitive Max length 8 characters gt Enter the User Password If the password is correct following screen shall open as shown below in fig 1 5 Crystal Soft KTS Crystal SoftKTS BAE Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Crystal 02703706 11 44 Transfer Call Insert Delay Pending Missed Calls Pending 0 Incoming Calls Pending 0 Messages Current Message Program Ver 1 0 1 By Crystal Digital Concept Private Ltd Phone 011 27923766 011 27921267 Fax 011 27923985 Ready l hal aastatt 6 G SF ocystasoftkts Fig 1 5 crystal SoftKTS 1 6 Self Port Extension Extension number on which the Interface is connected has to be programmed in the Soft KTS For Self Port Extn Configuration Go to Configuration Menu gt Select Self Port Extn Confirm Mai2. Click on Properties gt Select Recording gt Select Microphone Now after Clicking OK Recording control window will appear on the Screen as shown below in Fig 6 2 BGs Crystal Soft KTS f Recording Control Fig 6 2 Recording Control There are two options to record an incoming outgoing call a Manual recording For manually recording during an incoming call Go to Voice Menu gt Select Record To stop the recording Go to Voice Menu gt Select Stop b Auto Recording To record any conversation be it an internal external call Go to Settings Menu gt Select Recording Mode Auto Manual If you select for Auto mode all internal external call s made though the CTI shall be recorded automatically To have a replay of any recorded call see section 8 0 27 Crystal Soft KTS 7 0 SETTINGS In this menu you may programme change following settings according to your needs 7 1 Call Forwarding 7 2 Screen Popup 7 3 Auto Attendant 7 4 Recording Mode 7 5 Auto Attendant Timings 7 6 Change User Password 7 7 Change Main Password 7 8 Details 7 1 CALL FORWARDING Auto Call Forwarding is useful if you want incoming calls from a particular number to be automatically forwarded to a desired extension For e g If calls from residence phone number say 22221234 are desired to be forwarded directly to the directors extension number say 30 then programme as follows oe In Address
3. OX Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS MakeCall AnswerCall portio m z n z BropCall Ringer Selection mee von m EZ Insert Delay ma e Ready C Nm Fig 2 3 Ringer Selection You can now select the desired ringer from the list of available options 2 4 LCR LEAST COST ROUTING While making any outgoing call Crystal Soft KTS gives you the advantage to select the cheapest service provider for that particular external number Three different types of LCR implementations are possible 10 Crystal Soft KTS TIME BASED LCR Time based LCR is used when different service providers provide different rates during different timings of the day NUMBER BASED LCR Number based LCR is used when different service providers are offering different rates for different areas amp different phone numbers MIXED LCR Mixed LCR is used when the rates of service providers differ both time wise and number wise For Least Cost Routing Go to Configuration Menu gt Select LCR The LCR Configuration window will appear on the Screen as shown below in Fig 2 41 Crystal SoftKTS J Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS MakeCall LCR Configuration AnswerCall e EE Insert Delay Inno Number Ready C Pm Fig 2 41 LCR Configuration Feed the code Max length 7 digi
4. Select Missed Calls Missed Calls report window will appear on the Screen as shown below in Fig 8 3 eeu ae Crystal Soft KTS Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Calls Report Missed Calls Calling N Name Date Time Mahesh 2006 03 02 16 22 07 Mahesh 2006 03 02 16 09 14 Mahesh 2006 03 02 16 08 39 Mahesh 2006 03 02 11 59 08 2006 02 02 15 19 02 Mahesh 2006 01 30 17 24 03 2006 01 20 13 47 19 2006 01 20 13 43 03 2006 01 04 14 51 06 2006 01 02 09 36 29 2006 01 02 09 13 50 2006 01 02 09 13 45 2006 01 01 15 45 15 2006 01 01 12 41 06 Total Missed Calls gt 14 Print Delete Ready num Fig 8 3 Missed Calls Report b To take a print out Select Print You will get the print out of all missed calls c To delete call details Select particular record gt Select Delete After viewing details click on Quit 8 4 MESSAGES In message report you can a View call details b Take a print copy c Delete call details 38 For Messages Report Go to Reports Menu gt Select Missed Calls a To view all messages Go to Reports Menu gt Select Messages Crystal Soft KTS Messages report window will appear on the Screen as shown below in Fig 8 4 Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Messages Extn No Message Date Time Good Evenin
5. any external call to an extn on getting busy tone simply Go on hook The call will be camped on the busy extn and the busy extn shall keep on getting call waiting beeps The busy extn can toggle between the existing call amp transferred call on hold by gt Flash 1 NOTE This mode of transfer does not work if a The busy extn has set call privacy for beeps b The extn is in dialing mode C If the call being transferred is urgent Dial the desired extension number from the dial pad Click on Make Call On getting busy tone Dial 83 from dial pad On dialing 83 you shall get music and then you shall be connected to the dialed extn Announce the call Click on Drop Call key The busy extn will be connected to the transferred call amp the existing call with which the extn was speaking will get camped The busy extn can now toggle between the two calls by gt Flash 1 NOTE 1 If already any call is parked camped on a extn you cannot transfer another call to that extn 2 83 feature for the CTI extension has to be allowed from main programming 3 5 Parking Call For parking an external call Double click on the DSS key of Junction Line you are busy with For receiving the parked call Sa Double click again on the DSS key of parked junction 3 6 Call Hold To hold a call Click on Flash key To retrieve the call Click again on Flash key 18 Crystal Soft KTS Crystal Soft KTS
6. programming parameter s In the same sequence as you dial from normal extension Click V On SNo Code Sequence that are not marked with a Y shall not be programmed Click on Update Your file shall be now saved Click on Execute On clicking Execute system reprogramming will start After system programming is over you will automatically quit from the window Note 1 The table must start with main password and end with zero in the last row to come out of the programming mode 14 Crystal Soft KTS 3 0 GETTING STARTED 3 1 Making Calls Crystal SoftkTS BAE Configurations Call Information Reports voice Menu Settings Quit About Soft KTS Insert Delay Address Book Pending Missed Calls Pending 0 Incoming Calls Pending 0 Messages Current Message Program Ver 1 0 1 By Crystal Digital Concept Private Ltd Phone 011 27923766 011 27921267 Fax 011 27923985 pracy OOO AN AEE EE J ce 44am 3 11 Internal Call To call any extension Click on DSS key of desired extension number or Dial required extension number from dial pad and click on Make Call Crystal Soft KTS will automatically dial the desired extension number When the conversation is over amp called extn goes on hook call shall automatically be released 3 2 External Call To make an external call Dial 0 or 61 62 15 Crystal Soft KTS In
7. 4 0 CALL INFORMATION You may store telephone number with full details of known contacts in the Address Book If CLIP feature is enabled in the EPABX system during an incoming call Crystal Soft KTS shall scan the number of incoming call If the number matches any one of the numbers in the Address Book complete details of this number shall be displayed as shown below in Fig 4 0 rystal SoftKTS DropCall PopUP Information CLI 27 Call Azad Pur Forwarding No Address Name Mahesh SNO Keyperson Position Date_Of_ City New Delhi Mahesh M Senior Le 03 02 79 Excellent Pin 110033 State New Delhi Profile Country india EMail mahesh rediffmail SNO ORDERNO Order_Date Despatch_Dt 01 02 06 25000 02 02 06 Alternate No ouit JAlternate numbers must be separated by semi colon W gI ECEE 4 22PM Fig 4 0 Popup Information During an incoming call if the call is from a new number of an already saved company person then you can save this number in your older record in the alternate number list by using Alternate No To do so Click on Alternate No Select an already saved number Click on OK 19 Crystal Soft KTS 5 0 ADDRESS BOOK In the Address Book you can make a detailed database of all your internal external contacts With the help of this Address Book you can tremendously increase your efficiency in handling incoming outgoing call For Address Book Click on
8. Address Book Address Book window will appear on the Screen as shown below in Fig 5 01 rystal SoftKTS Configurations Call Information Reports Voi nu Settings Quit About Soft KTS TTA 98992 Ajay Punjabi bagh INDIA Engineer 208 92134 ANIL PRAJAP CRYSTAL jek INDIA IKEE Adarsh Nagar Mahesh Azad Pur oa a ve india mah OFFICE C 3 DSIDC ENGG COM Ram Rohini Sachin Nangloi i ai i India Account SUNIL Crystal w INDIA ACCOUNT Modify Delete Print MakeCall Quit Ready mm 4 24PM Fig 5 01 Address Book To add modify any contact Click on Add Modify When you click on Add Modify following screen shall open as shown below in Fig 5 02 20 Crystal Soft KTS Crystal SoftKTS f Details CLI 27 Call l Azad Pur Forwarding No Address Name Mahesh Date_Of_ Se Maucci Mahesh M Senior Le 03 02 79 Excellent Pin 110033 State New Delhi Profile Country india EMail mahesh rediffmail cor ORDERNO Order_Date Amount Despatch_Dt JAlternate numbers must be separated by semi colon Ready uM Fig 5 02 Details Feed in the CLI number During modification you cannot change the CLI number Feed in the Name al Feed in Call Forwarding No see section 7 1 Feed in the Address City email if desired you can keep unrequired fields as blank Click on Save Now right click on the first row of user profile you shall get a
9. Address Book For internal extension s dial directly from the DSS key pad Field Headers You can change the Field headers of User Profile database Primary database secondary database To change Open the Microsoft Access database file Soft KTS Default path is C SoftKTS SoftKTS mdb Headers can be renamed in the following tables 1 Userfamilydb User profile database 2 Userorderdb Primary database 3 Usersuborderdb Secondary database Double click on desired database Double click on desired Field Headers Type the desired headers name 24 Crystal Soft KTS Note 1 In user profile database do not change first two headers i e CLI SNO 2 In primary database do not change first three headers i e CLI SNO ORDERNO 3 In secondary database do not change first three headers i e CLI SNO ORDERNO 4 Two field s must not have the same name or illegal characters 5 There must not be a space or full stop etc in the field header name 6 Before making any changes in Field Headers close the Soft KTS window ae Crystal Soft KTS 6 0 VOICE MENU For voice recording replay feature first you shall have to set the Volume controls as follows Double click on volume icon you shall find at the lower right corner of your PC screen Following window shall open as shown below in Fig 6 1 Ee Yolume Control Fig 6 1 Volume Control Click yY on mute Click on Options
10. Book against Phone number 22221234 feed Call Forwarding Number as 30 sol Go to Settings Menu gt Select Call Forwarding Now Call Forwarding has been enabled 7 2 SCREEN POPUP In this setting you may set Screen Pop Up for the Auto Manual Mode In Auto Mode when an incoming call lands on Soft KTS a screen Pop Up window will automatically appear on the screen corresponding to the incoming CLI number To set Screen Pop Up for Auto Mode Go to Settings Menu gt Select Screen Pop Up Auto Manual In Manual Mode during an incoming call Click on Call Information menu for manually opening the Screen Pop Up window 7 3 AUTO ATTENDANT With this feature enabled whenever there shall be an incoming call Soft KTS shall automatically go off hook and connect you to the incoming caller this feature is recommended only if you are using Head Phone s 298 Crystal Soft KTS Further if the call is from an internal extension then after conversation is over the call shall automatically disconnect In case of external call after conversation is over make sure to DROP the call To enable Auto Answer Go to Settings Menu gt Select Auto Attendant 7 4 RECORDING MODE AUTO MANUAL For details see section 6 0 7 5 AUTO ATTENDANT TIMINGS If you want Auto Answer feature to be activated only during a particular period of the day then you may set the timings as follows To set timings for Auto Answe
11. Crystal Soft KTS Crystal Soft KTS Introduction Crystal soft KTS combines the power of the EPABX and the computer to give the operator a commanding and efficient control of incoming outgoing calls Crystal soft KTS ensures that you and your customers speak to v The Right person V At the Right time VY With the Right information For example before one of your sales staff answers a call automatic screen pop up can instantly give access to the caller s identify account history etc Address book enables the user to place outbound call using LEAST COST ROUTING LCR by a simple click An ideal tool for improving customer satisfaction Features e SCREEN POP UP on incoming Call CLI based feature e LEAST COST ROUTING on outbound calls e ADDRESS BOOK with Database e DATA BASE for Customer Profile Primary Data amp Secondary Data e DIAL FROM ADDRESS BOOK e CALL REGISTERS INCOMING CALLS OUTGOING CALLS MISSED CALLS MESSAGES e AUTOMATIC CLI BASED CALL FORWARDING e AUTO ATTENDENT oOoo0o0o e RECORD CONVERSATION PC should have Voice Card e ON SCREEN 30 DSS KEYS WITH STATUS e ON SCREEN STATUS WITH INCOMING PHONE NUMBER FOR 10 JUNCTION LINES e HEAD PHONE OPTION e EPABX PROGRAMMING TABLE Crystal Soft KTS 1 0 SETUP amp INSTALLATION 1 1 REQUIREMENTS PC with Windows 98 or XP Microsoft Office with MS Access Voice Card installed with speakers Crystal EPABX with RTC and CLI card 1 2 INTE
12. RFACE UNIT The Interface Unit interfaces the PC to crystal EPABX as shown below in Fig 1 2 To To To COMPUTER DATAIN EPABX To Opt To SERIAL OF SERIAL PC MIC Opt PARALLEL EPABX PORT NEXT CTI PORT H P AS I P Head Phone H S PHONE EXTN Tae e e eE A DATA DATA SEL PC MIC SPK H S LINE LINE OUT IN SWITCH REC OUT IN RUN RxD TxD SPEECH Fig 1 2 Interface Unit Crystal Soft KTS 1 3 HARDWARE INSTALLATION 1 Connect the 9 pin cable of the Interface Unit to the Serial Port of the Computer Laptop 2 Connect the 9 pin DATA IN Serial Port of the the Interface Unit to the Serial Port of the EPABX by using the Serial cable provided For 24 KX connect this cable to 9 pin connector on the 2P KTS interface 3 In case you are using more than one interface unit on the same EPABX then connect the DATA OUT Serial Port of the Ist Interface Unit to the DATA IN of 2 Soft KTS interface Unit Maximum number of CTI s which can be connected on any system are as follows 308 with PS 1 308 with SMPS 2 618 with PS 2 618 with SMPS 8 Gamma with SMPS 8 4 You can connect any one of the following on the Interface Unit e Hand Set e Head Phone Optional e Parallel Phone Optional NOTE a Connect either Hand Set or Head Phone Both cannot be connected simultaneously b Set the sliding switch for Hand Set Head Phone use c Parallel phone is recommended only for emergency use when PC is not ON When you shal
13. User Password Pk Insert Delay Number Nama pera sa Ce ee Ready num G G SF crystal SoftkTs Fig 7 61 Confirm User Password 30 g Crystal Soft KTS 2 EWES Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS MakeCall AnswerCall DropCall New Password setaedotatca Re Enter p Password Transfer Call Portis Portig Portz0 eii Insert Delay Port24 Portzs Port26 Address Book Password is Case Senstive Max Length 8 Pending Messages Current Message rogram Ver 1 0 1 By Crystal Digital Concept Private Ltd Phone 011 27923766 011 27921267 Fax 011 27923985 oe J ium Fig 7 62 Change User Password After changing the password click on OK and you will get the confirmation that your password has changed as shown below in Fig 7 63 E ex Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS tekeen armean DropCall ten Portiz2 Portis Portis Portis Portis Porti A 3 2 3 7 Transfer Call Portis Portia Port2G Portzi Information E t23 Insert Dela Password changed _lnsert Delay Porn2s Address Book Pending Missed o Calls Pending Incoming Calls Pending o Messages Current Message rogram Ver 1 0 1 By Crystal Digital Concept Private Ltd Phone 011 27923766 011 27921267 Fax 011 27923985 n
14. al Soft KTS 3 Port no 30 39 are reserved for Junctions Programme only those Junctions which are connected and keep balance as blank After all the changes have been done Click on Save and Quit from the Window 2 2 JUNCTION PROGRAMMING You shall have to programme the number of Junction Lines depending upon your system configuration For e g if you are having three Junction lines you shall have to enter Junction Number from 61 62 amp 63 in the Junction Number table For Junction Programming Go to Configuration Menu gt Select Junction Programming Junctions window will appear on the Screen as shown below in Fig 2 2 Crystal SoftKTS SEE Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Port amp Junction Programming MakeCall AnswerCall DropCall Transfer Call Insert Delay Ready C Nmf Fig 2 2 Junctions Enter the Junction Number corresponding to your EPABX configuration amp delete unused Junctions Crystal Soft KTS The number column 151 160 is for pick up of parked calls amp need not be changed After all changes have been done gt Click on Save and Quit from the Window 2 3 RINGER SETTING You may set the desired ring tone from the list of available options For Ring tone setting Go to Configuration Menu gt Select Ringer Setting The Ringer Selection window will appear on the Screen as shown below in Fig 2 3 Crystal SoftKTS
15. desired contact Click on Delete To take a print of the Address Book Eg Click on Print To change the CLI number of any contact Click on Modify CLI Following window shall open Crystal SoftKTS Configurations Call Information Reports VoiceMenu Settings Quit About Soft KTS Address Book Existing Calling Number New Calling Number Alternate numbers must be separated by semi colon Modify Delete Print MakeCall Quit Ready C Nmf Crystal SoftKTS ee Crystal Soft KTS cd Feed new Calling Number Click on OK This CLI number is used for both Incoming Outgoing calls If any contact has multiple alternate numbers you can feed multiple numbers in this CLI field Alternate phone numbers shall have to be separated by Making an Outgoing Call Select any contact by left click of the mouse in the Address Book Click on Make Call Crystal Soft KTS shall automatically select the appropriate Jn from the LCR table amp dial out the number If you have already enabled Alternate Dialing see section 1 4 you can make call to an alternate number To find alternate number Click on scroll button Select any alternate numbers Click on OK Note 1 All external numbers either the whole number or else the starting digits of the Address Book should also be programmed in the LCR table or else the number won t be dialed out 2 You can make only external outgoing calls through the
16. en to the recorded conversation also from the list of recorded calls 8 1 INCOMING CALLS In incoming calls report you can a View call details b Listen to the recorded conversation of any particular call if recording of that conversation was enabled c Take a print copy d Delete call details a To view Incoming Calls Report Go to Reports Menu gt Select Incoming Calls Incoming calls report window will appear on the Screen as shown below in Fig 8 1 Crystal SoftKTS Call Information Reports Voice Menu Set s Quit About Soft KTS Calls Report Ram 2006 03 02 16 20 10 Mahesh 2006 03 02 16 07 20 Mahesh 2006 03 02 11 57 32 2006 02 02 15 51 10 2006 02 02 15 49 55 2006 01 30 17 16 12 Al 2006 01 30 17 12 05 2006 01 30 17 06 11 7 2006 01 30 16 49 46 2006 01 30 16 49 03 e 2006 01 30 16 48 25 in No Numb 2006 01 30 16 47 59 2006 01 30 16 45 27 2006 01 30 16 37 36 2006 01 30 16 32 48 2006 01 30 16 29 14 Total Incoming Calls gt 54 Print Delete Ready O mmf Fig 8 1 Incoming Calls Report 35 Crystal Soft KTS b To listen to the recorded conversation Select particular record gt Select Play c To take a print out ag Select Print You will get the print out of all incoming calls d To delete call details Select particular record gt Select Delete After getting the details of the incoming calls Click on Quit 8 2 OUTGOING CALLS In outgoin
17. file name Whenever system reprogramming is required the file can be opened changes can be made and on execution the EPABX will be reprogrammed as per the features in this table For programming table Go to Configuration Menu gt Select Programming Table Programming Table window will appear on the Screen as shown below in Fig 2 51 Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Select file from list Create New File z Portia Portis Create New File File Name Crystal Ready 0 mnm Fig 2 51 Programming Table amp Create New File Here you may create a new file by clicking OK or may open an existing file if you already have one After creating the new file click OK and new window will appear as shown below in Fig 2 52 See Crystal Soft KTS a Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Programming Table Details 27 Mahesh SNo _ Code Sequence Remark J AnswerCall Mi 890000 Password ae DropCall M2 94 11 All extension ISD Hs First trunk line M4 Second trunk line Ws 24115096F Accepted table Ms 312188 Feature Group M7 80121123 Selective Trunk Acc users Eisley anI Mis 8203020641317 ve TimejDate Setting LInNo Number Mio o Password Exit Ou Oz O13 O14 Mis Ready inom lt CEB 4 05pm Fig 2 52 Programming Table Details Feed in all the required
18. formation Reports Voice Menu Settings Quit About Soft KTS Insert Delay Address Book Portiz Portis Portis Portia Port2o Portz1 Information E3 Password changed Port24 Por2s Port26 Port27 Pending Missed Calls o Pending Incoming Calls Pending o Messages Current Message rogram Wer 1 0 1 By Crystal Digital Concept Private Ltd Phone 011 27923766 011 27921267 Fax 011 27923985 pa O Nm SECS cystalsoftkTs Es lt 2 ei e m Fig 7 73 Information 1396 Crystal Soft KTS Note 1 In case you forget the password you shall have to reinstall the software and entire programming has to be done again 7 8 DETAILS You can view the parameters of Configuration setting made in Crystal SoftKTS To view Configuration Parameters Go to Settings gt Select Details Details window will appear on the screen as shown below in Fig 7 8 2 Crystal SoftKTS Details Configured Parameters a Es Com Port gt 1 E Baud Rate gt 2400 Call Forwarding gt Enabled E Alternate Dialing gt Enabled 7 Sereen Pop Up gt Automatic Insert Del nsert Delay ee ss pane mane j eono 2 Enabled Self Extn gt 21 Self Port gt 00 Ready mm Fig 7 8 Details Configuration Parameters 34 Crystal Soft KTS 8 0 REPORTS In this section you may observe the reports of the Incoming Outgoing Missed calls You can list
19. g Good Morning Good Day Sir I am leaving 25 Thanks Lot 25 Please Call 26 Good Evening Meeting Cancel 26 in meeting 26 Good Night 26 Good Af_Noon 22 Good Evening 22 Good Af_Noon Please Call 2006 04 02 16 38 42 2006 04 02 16 38 11 2006 03 02 11 16 07 2006 03 02 10 44 47 2006 03 02 09 53 14 2006 03 02 09 38 27 2006 02 02 21 54 01 2006 02 02 17 54 47 2006 02 02 17 54 33 2006 02 02 17 54 21 2006 02 02 15 53 39 2006 02 02 15 52 24 2006 02 02 13 52 02 2006 01 02 11 51 38 MakeCall AnswerCall DropCall Transfer Call Insert Delay Address Book Delete Ready Num SCRL 4 41PM b To take a print out Select Print Fig 8 4 Messages You will get the print out of all messages c To delete messages Select particular record gt Select Delete After viewing details of the Messages Click on Quit 39
20. g calls report you can a View call details b Listen to the recorded conversation of any particular call if recording of that conversation was enabled c Take a print copy d Delete call details a To view outgoing Calls Report Go to Reports Menu gt Select Outgoing Calls Outgoing calls report window will appear on the Screen as shown below in Fig 8 2 Calls Report Outgoing Calls Duration Secs 2006 03 02 13 37 54 2006 03 02 2006 01 31 10 24 07 2006 01 31 10 14 39 2006 01 31 10 03 38 SUNIL 2006 01 31 09 59 18 2006 01 30 17 30 06 Mahesh 2006 01 30 17 28 28 2006 01 30 10 56 55 2006 01 30 10 20 56 2006 01 30 10 20 13 2006 01 28 16 51 51 2006 01 28 16 46 44 2006 01 28 15 36 01 2NN6 01 28 15 37 21 Total Outgoing Calls gt 122 Play F Stop j K Delete Crystal SoftKTS Fig 8 2 Outgoing Calls Report 36 Crystal Soft KTS b To listen to the recorded conversation Select particular record gt Select Play Cc To take a print out ia Select Print You will get the print out of all outgoing calls d To delete call details Select particular record gt Select Delete After getting details of the Outgoing Calls Click on Quit 8 3 MISSED CALLS In missed calls report you can a View call details b Take a print copy Cc Delete call details For Missed Calls Report Go to Reports Menu gt Select Missed Calls a To view missed Calls Report Go to Reports Menu gt
21. ion is in speech mode White Call on Hold Light Orange Programming Mode Brown Junction Line Dialing Mode Parked Call Red Junction Line Speech Mode Alternatively you may right click on any DSS key to know the status Te Crystal Soft KTS 2 0 CONFIGURATIONS 2 1 PORT PROGRAMMING Crystal Soft KTS has to be customized depending on the flexible extension number for each port that has been defined in the EPABX i e the flexible extension numbering of the Soft KTS ports should be exactly same as those programmed in the main EPABX or else the Soft KTS shall malfunction For Port Programming Go to Configurations Menu gt Select Port Programming Port Extn Junction Mapping window will appear on the Screen as shown below in Fig 2 1 Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS Port amp Junction Programming Port Extn Junction Mapping Port No Extn NojJunction No a 201 j 202 203 204 205 206 207 208 209 210 211 B OWOnonhUWNeK 212 213 214 215 216 217 Mha Ready C Nmf Fig 2 1 Port Programming Change the Extension Number corresponding to the Port Number 00 29 Note 1 As there are 30 DSS keys on the Soft KTS you need to programme extension nos of first 30 ports only 2 Keep extension nos of unused ports as blank i e do not programme any extension no against a port which is not being used 8 Cryst
22. l be using the parallel phone you will get restricted access You can only receive a call and other functions like Flash Call etc cannot be done from the parallel phone Similarly while speaking from the parallel phone you cannot use the voice recording feature 5 Connect the LINE IN of the Interface Unit to any free Extension on the EPABX amp configure Self Port Extension in the Soft KTS according As explained in Sec 1 6 Self Port Extension 6 Incase you shall be using the recording feature connect the PC REC of the interface unit to the PC MIC input of your Computer To Configure Voice Card for Voice Recording refer to Sec 6 0 Voice Menu 1 4 SOFTWARE INSTALLATION Follow following steps for installing the Soft KTS software 1 Insert the Soft KTS CD in the CD Rom drive You shall find an Installation Set folder 2 Open the Installation Set folder for installation ee Crystal Soft KTS 3 Click on SETUP exe Installation Setup shall start 4 Click on Next to continue 5 Read the Software License Agreement If you agree you may proceed by clicking Yes or else you may quit from the installation Setup by clicking No 6 Select Program Folder window will appear on the screen click on Next Program folder name is Crystal SoftKTS 7 Now setup process shall start and you shall reach Microsoft ODBC Setup 8 Here it is strongly recommended that you Reinstall the Microsoft ODBC for proper functioning of the Soft KTS
23. n Password window will appear on the screen as shown below in Fig 1 61 Crystal Soft KTS Crystal SoftKTS Configurations Call Information Reports Yoice Menu Settings Quit About Soft KTS Oo asa aa o l n pCall paes porik Confirm Main Password 8 3 Transfer Call Main Password errr Insert Delay pores Porze TE JnNo Number Name Fig 1 61 Confirm Main Password gt Enter the Password and Click OK Following screen shall open as shown below in Fig 1 62 Crystal Soft KTS Crystal SoftKTS Configurations Call Information Reports Yoice Menu Settings Quit About Soft KTS ee S x a ee ee DropCall Self Extn No amp Port No een m Transfer Call Extn No ia Insert Delay ra Local Area 011 Address Book oe HE Ready ue E Q a Crystal SoftKTS Fig 1 62 Self Extension Number amp Port Number Enter the Hardware Port No and Extn No of the EPABX on which the interface is connected Enter Local Area Code STD code of the station where the EPABX is installed Click on OK and you will quit from the Self Port Extension Configuration 1 7 Soft KTS Status Definition You can know the status of first thirty extensions amp ten Junction Lines by observing the different colours of the DSS keys Definition of the various colours is as follows Colour Definition Yellow Extension is off hook Sea Green Extension is ringing Green Extens
24. n option of Add Modify Delete Print Click on Add and add the required details or on Modify if you are going to change details of any existing contact Now right click on first row of primary database amp feed in required details RE Crystal Soft KTS Further you can add more information against this contact which is referred to as secondary database To add secondary database Double click on primary database Following window shall open as shown below in Fig 5 03 Crystal SoftKTS Sub Order Details ORDERNO Order_Date 01 02 06 Amount 25000 Despatch_Dt 02 02 06 Transport Gati SNO Item_desc__ Rate Qnty Remarks 412 Ch 2 24KX i Ready Ta 5 gt SS Crystal SoftKTS Cet amp lt 9 CEE 4 26PM Fig 5 03 Sub Order Details Here you can add modify more details related to primary database To add any secondary information related to Primary database Click on Add To modify existing information first select the desired information amp then Click on Modify To delete existing information first select the desired information amp then click on Delete To take a print of the information click on Print After all the entries have made in the Sub Order Details click on Quit 22 Crystal Soft KTS To modify an existing contact in the main Address Book fig 5 0 Select the desired contact T Click on Modify To delete an existing contact First select the
25. r Go to Settings Menu gt Select Auto Attendant Timings The Auto Attendant Timing window will appear on the Screen as shown below in Fig 7 5 Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS i Es Auto Attendent Timings DropCall in secs Poras 1 Transfer Call ara er O mome p End Time EN 1800 i Insert Delay elel inno Number Time specifed must be in the format hhmm in 24 Hrs mode Ready Num 69 5 ChE 4 45PM Fig 7 5 Auto Attendant Timings 29 Crystal Soft KTS Feed in Start Time time at which Auto Answer will be on Feed in End Time time at which Auto Answer will be off Feed in Duration Duration after which auto answered call shall be picked up Minimum duration can be 4 sec amp maximum duration can be 99 sec After all the entries have been made in the Auto Answer Timings Click on OK and Quit from the Window 7 6 CHANGE USER PASSWORD To prevent unauthorized users from accessing the system you may set your own user password To change user Password Go to Settings Menu gt Select Change User Password Confirm User password window will appear on the screen as shown below in Fig 7 61 Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS eh T CUdTCOdYtC CS t a dt lt i irir o AnswerCall Ports Port Portio Portit Transfer Call
26. sert delay by using Insert Delay key depends on how fast you get external dial tone after seizing the Junction gt Dial the desired external number gt Click on Make Call Alternatively you can also dial out external numbers from the Address Book see section 5 0 To disconnect click on Drop Call key 3 3 Call Transfer When you are talking to an outside number and wish to transfer the call to another extension Dial desired extension number from the keypad Click on Transfer Call key Outside party goes on hold and gets music tone and you shall get ring back tone Click on Drop Call key The call is automatically transferred to the desired extension In case the called extn does not respond within 30 secs the call shall revert back to you Alternatively Click on desired DSS key where the call is to be transferred Outside party goes on hold and gets music tone i Wait for extension to answer Announce the call Click on Drop Call key The call is automatically transferred A In case the called party internal extension does not want to talk with the external caller and hangs up you will be automatically connected back to the outside line B In case the desired extension does not respond or is busy to return to the outside call gt Click on Answer Call You are connected back to the outside line s16 Crystal Soft KTS 3 4 External call transfer to a busy extension A While transferring
27. ts zii Crystal Soft KTS gt Click on ADD to feed in the next code After all codes have been programmed you shall now have to define Start Time End Time in 24 hour format amp the Service Provider i e the Junction Number against each code To do so Click on the Code Now click on the details Crystal SoftKTS LCR Code Details Configurations Call Information Rel Details for Code 098 SNo Start Time End Time Junctions 1 0001 1159 61 62 2 1201 2359 63 MakeCall AnswerCall DropCall n J i Transfer Call AAI l Insert Delay era i ra l Time should be in 24 Hrs format For example Please enter 2330 for 11 30 PM List Of Junctions must be separated by Comma GO SF crystal SoftkTs Fig 2 42 LCR Code Details If you are not particular to use the time based function then keep Start time as 0001 amp end time as 2359 After all entries have made in the LCR Code Details table Click on Update and Quit from the Window To use this Least Cost Routing LCR feature make an outgoing call either from the Address Book or dial followed by the external number from the keypad of the Soft KTS screen Do not specify any junction number 0 5 61 as it shall be automatically selected by this feature me Crystal Soft KTS 2 5 PROGRAMMING TABLE Programming details of Crystal EPABX can be stored in this table for programming the EPABX when required This file can be saved with any desired
28. um ees ce aston l Fig 7 63 Information Sis Crystal Soft KTS 7 7 CHANGE MAIN PASSWORD To change Main Password Go to Settings Menu gt Select Change Main Password Confirm Main Password window will appear on the screen as shown below in Fig 7 71 gt Crystal SoftKTS Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS l 21yeagan Pen Daam peri 25 suniL MakeCall 2 3 AnswerCall Confirm Main Password Transfer Call i Cena Insert Delay Main Password Ready Num EG GO SS crystal SoftkTs Fig 7 71 Confirm Main Password oe Crystal Soft KTS ierystal Sofi e x Configurations Call Information Reports Voice Menu Settings Quit About Soft KTS MakeCall L j Portiz Portis Porti4 AnswerCall DropCall Flash New Password Ge Re Enter p Password Ce ee Password is Case Senstive Max Length 8 Transfer Call Portig Portz20 eiit Insert Delay Porntz5 Portz6 Address Book Pending 0 Messages Current Message rogram Ver 1 0 1 By Crystal Digital Concept Private Ltd Phone 011 27923766 011 27921267 Fax 011 27923985 be nm z 15 eam Fig 7 72 Change Main Password After changing the password click on OK and you will get the confirmation that your password has changed as shown below in Fig 7 73 r SEEN Configurations Call In
Download Pdf Manuals
Related Search