User Manual - Cabbage Tree Creative Ltd
Contents
1. S u b m itti n g a S u p po rt Ti C ket 3 pnce you have logged in you will be taken to the ticketing system Submitting a support ticket to Cabbage Tree Creative is quick and 4 To submit a new support ticket click on New support ticket easy Using our ticket system you can check up on the status of your request and interact with our support team Cabbage Tree Creative e p aS Subm itting a ticket How can we help you today _ seanc B Check ticket status To submit a support ticket z anime hh amp 03377 7544 1 Goto http support cabbagetree co nz Community forums Start a new topic Login to the support portal Enter the details below 5 Fill in the ticket fields Cabbage Tree Creative Welcome Login youremail yourcompany co nz o Email this will be pre populated with your email you osooso can leave this as is Remember me on this computer forgot your password L Losin o Website enter the URL of the website your support Boat tie ticket relates to This is particularly important if you have more than one website o Company enter the name of your business organisation o Subject enter the subject line for your support ticket 2 Use the password you set up when you were sent your login request if you can t remember use the forgot your password o Account Manager choose your Cabbage Tree Creative option to reset your password account manag2. er from the dropdown list Cabbage Tree Creative Support Tickets User Guide June 2014 Viewing current tickets o My query relates to select from Account Management Design Development or Online Marketing This will help us direct your query to the appropriate support person When you have submitted a ticket you can monitor the status of the ticket by logging in to the ticket system o Your Question enter a detailed description of your query 1 Log in using your login details i the more detail the better 2 Go tothe Tickets tab o You can include attachments such as screenshots by clicking on Attach a file Welcome Test Contact Cabbage Tree Creative Edit profile Sign out 6 Hit Submit New support ticket 7 Your ticket will be submitted and a copy of the ticket will be How can we help you today D check ticket status emailed to you Enter your search term here E amp 03377 7544 Welcome Test Contact Cabbage Tree Creative Edit profile Sign out Community forums Start a new topic How can we help you today O e tidal Sa B Check ticket status E taal tone Fine eet inte Your ticket has been created and a copy has been sent to you via email ha 3 You will see your ticket subject and the ticket number listed Being Processed since last 1 secs Company Test Company 136 Test Ticket a 7 Export ticket ae Open or Pending satel ea
3. ll be alerted Adding extra people in your organisation If you want to add additional people in your company so that they also receive notifications about the ticket you can click on Add people Their email will be cc ed into all future ticket correspondence Being Processed since last 4 mins 7 secs 139 Test Ticket reported 194 Ss Marking the ticket as complete closing the ticket Once the ticket has been resolved Cabbage Tree will mark it as Closed and your ticket will be removed from the Open or Pending list in the ticketing system To view a closed ticket click on the Open or Pending drop down and change it to Resolved or Closed Open or Pending All Tickets Open or Pending Resolved or Closed t You will also receive an email notification that the ticket has been closed If you want to close a ticket yourself you can mark an open ticket as closed by clicking on Mark ticket as closed 139 Test Ticket Test Contact reported 20 hours ago To re open a ticket To re open a ticket that has been closed simply add a reply to the closed ticket This will automatically re open the ticket and alert Cabbage Tree Creative Your ticket will move from the Resolved or Closed view to the Open or Pending view Cabbage Tree Creative Support Tickets User Guide June 2014
4. n reported less than a minute ago www testcompany com ae Sy eee ee Testing sunmitting a support ticket from a pretend company Account Manager Test Ticket 136 Tracy Anderson Created on Mon 23 Jun at 4 31 pm Test Contact My query relates to Account Management z Cabbage Tree Creative Support Tickets User Guide June 2014 4 You will also see the status of the ticket e g Being Processed 5 Click on the ticket to view the full ticket details Interacting with your ticket There are a number of interactions that can occur with your ticket Viewing comments from Cabbage Tree Creative When a support person at Cabbage Tree Creative adds a comment to your ticket you will receive an email notification alerting you the comment You will also see the comment in the ticketing system under the ticket detail x Online Marketing Support Said 17 hours ago Hi Test Contact Ticket http cabbagetreecreative freshdesk com helpdesk tickets 139 Thank you we are currently working on your ticket Cheers Tracy Replying to Cabbage Tree Creative support You can reply to a comment via the ticketing system by clicking on the field labelled Click here to reply to this ticket Cabbage Tree Creative Support Tickets User Guide June 2014 Test Contact You can also reply directly to the email confirmation you received This reply will appear as a comment in the ticketing system and Cabbage Tree Creative wi
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