user manual shopping cart containment system
Contents
1. CART CONTAINMENT LOG Use the following table to log your cart counts and take notes Date Cart Count Counted By Notes GS SYSTEM USER MANUAL 7 6 CART CONTAINMENT LOG Use the following table to log your cart counts and take notes Date Cart Count Counted By Notes ATEKEEPER 17 GS SYSTEM USER MANUAL INSTRUCTIONS TO THE USER FOR FCC Each component of the GS system complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide a reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloca2. To Our Valued Customers Thank you for allowing us to install the Gatekeeper Systems GS Shopping Cart Containment System at your store The GS System is the most technologically advanced and user friendly cart containment system on the market We are confident that it will dramatically improve your store s existing efforts to keep shopping carts on the premises In addition to providing the best cart containment system available it is our aim to provide you with unparalleled customer service Gatekeeper Systems offers a 24 hour toll free customer service line as well as a nationwide network of field representatives and service technicians to handle any service issues Should you have any questions or need to schedule a field service call please call our toll free 24 hour customer service number GATEKEEPER SYSTEMS 24 HOUR CUSTOMER SERVICE HOTLINE Toll Free 888 808 9433 Press Option 1 Between the hours of 5PM PST and 7 30AM PST select Option 5 to activate our emergency dispatch service The GS User Manual is designed to provide store personnel with a general information source regarding the shopping cart containment system Making this manual available to all new employees who have not yet worked with the system will help ensure proper operation and added longevity Properly trained employees are an integral part of the system s operation The manual also contains technical information and is a good place to refer maintenance
3. down after power surge Possible Cause Undetermined Power outage Cut Perimeter Antenna oignal frequency out of adjustment Cut Perimeter Antenna oignal frequency out of adjustment Power surge 11 Solution Try to lock a shopping cart using a CartKey If the GS wheel locks and unlocks properly check your CentralTransmitter to verify it is plugged in If you hear the CentralTransmitter alarm immediately contact Gatekeeper Sys tems to set up a service call If the GS System power is not on but the store s power is make sure that the Central Transmitter power cord is plugged into a live 110 volt AC power outlet If the store s power is out the GS System will not function un less connected to a universal battery backup If the CentralTransmitter is plugged into a live outlet and your store s power is on contact Gatekeeper Customer Service for assistance NEVER UNPLUG THE SYSTEM Turn the audible alarm switch to the Off posi tion Contact Gatekeeper Customer Service to schedule a qualified technician to come out and service the CentralTransmitter Contact Gatekeeper Customer Service to schedule service call CentralTransmitter is plugged into power sup ply but no lights on front panel are illuminated Check to ensure power is live at outlet You can check this by plugging another device into the power outlet and determining whether or not the outlet is live If the outlet is live contact Gateke
4. is active Parking lot signs are placed near major lot exits as well as Just outside the store Perimeter Striping i mpm es del estacionamiento El l mite rcado Por una serie de lineas les de color amarillo A 9 inch yellow stripe has been painted along the designated store boundaries These lines serve as the final reminder to customers that their shopping carts will lock if they attempt to cross the perimeter boundary The stripe includes distinctive no cart symbols GS SYSTEM USER MANUAL OA GATEKEEPER SYSTEM COMPONENTS Equipment Every GS shopping cart containment system includes a Customer Awareness Component The items included in this package are a critical part of the system s success CentralTransmitter The CentralTransmitter is located in an area that is secure has adequate air flow is out of harm s way and accessible for service Typically this area is found near the receiving area at the rear of the store The CentralTransmitter sends the locking signal through the perimeter antenna Once installed and plugged directly in to a 1 10 volt outlet or Universal Power Supply UPS the CentralTransmitter rarely requires service CentralTransmitter front panel detail Central Transmitter Audible Alarm AUDIBLE ALARM ON RESET SWITCH POWER INDICATOR LIGHT _ E System Alert MASTER UNLOCK BUTTON www gatekeepersystems com G For service call 888 808 9433 GATEKEEPER SYSTEM A
5. side of the locking wheel The Anti Tilt Bar limits the cart from being tilted back If the cart is tipped back the Anti Tilt Bar will drag on the ground making the cart extremely difficult to push CartKey The CartKey is a handheld device used by store employees to lock or unlock GS wheels The touch pad on the front of the CartKey has two buttons labeled Lock and Unlock Use the Unlock button to unlock carts that have locked wheels The Lock button can be used for different purposes such as locking carts stored overnight in outdoor cart corrals as well as to test wheels for operation If the battery in the CartKey runs low the low battery indicator light found in the upper left hand corner on the front panel of the CartKey will remain lit Care should always be taken not to drop or otherwise damage the CartKeys Gatekeeper recommends that you keep at least one CartKey in a secure location at all times in order to avoid losing or temporarily misplacing all CartKeys GS SYSTEM USER MANUAL O6 E SYSTEM OPERATION Once installed the GS System is easy to operate and requires very little technical maintenance ohopping carts will perform just as they did before the system was installed unless a customer attempts to go beyond the store perimeter If a customer pushes a cart to the designated perimeter the GS wheel on their shopping cart will lock making the cart extremely difficult to move Customers will usually take the
6. GS System SHOPPING CART CONTAINMENT SYSTEM On Audibue Leche 0005808 708 7080870888708 909 Em ERR d Udari USER MANUAL GATEKEEPER S Y T M TOMORROW S TECHNOLOGY FOR TODAY S RETAILER Gatekeeper Systems Inc Studebaker Irvine CA In the U S 888 808 9433 Outside of the U S 949 453 1940 Fax 949 453 8148 92618 www gatekeepersystems com Table Of Contents Introduction System Overview System Components Customer Awareness Component Equipment System Operation Unlocking Carts Master Unlock Procedure Changing CartKey Battery System Maintenance Troubleshooting System Component System Component System Component Service Customer Responsibilities Technical Specifications Cart Containment Log CentralTransmitter The GS wheel CartKey OF BB WD h W N e hA The specifications and information regarding the products in this manual are subject to change without notice All statements information and recommendations in this manual are believed to be accurate but are presented without warranty of any kind express or implied Users must take full responsibility for their application of any products Gatekeeper Systems GS Shopping Cart Containment System User Manual Copyright 2007 Gatekeeper Systems Inc All Rights Reserved GS SYSTEM USER MANUAL INTRODUCTION
7. LERT INDICATOR LIGHT Please do not open the CentralTransmitter unless you are expressly told to do so by a Gatekeeper representative Never disconnect the power supply If you require service please contact Gatekeeper Systems To prevent fire or shock hazard do not expose the CentralTransmitter to rain or moisture GATEKEEPER 05 GS SYSTEM USER MANUAL SYSTEM COMPONENTS Equipment continued Groove Sealed and Leveled Perimeter Antenna Parking Parking The signal generated by the CentralTransmitter Surface Surface Is carried around the designated store perimeter LM by a small embedded cable known as the Perimeter Antenna This antenna is embedded in a 1 4 wide by 1 deep saw cut around the parking lot which is sealed using a weatherproof sealant The location of the perimeter antenna determines the boundary where carts will lock The perimeter boundary Is typically identified by a thick painted yellow line found at all parking lot exits The GS Wheel Each shopping cart is equipped with Gatekeeper s locking GS wheel Inside each wheel is a signal receiver and locking mechanism The receiver is factory programmed to listen for the locking signal emitted from the perimeter antenna The GS wheel also accepts a locking or unlocking signal from a CartKey Anti Tilt Bar Each shopping cart is also equipped with an Anti Tilt Bar This is typically installed on the rear wheel on the opposite
8. eel hold the CartKey 18 to 48 away from the GS wheel point the CartKey at the GS wheel and depress the Lock button This will reset the GS wheel to accept the unlock signal Next depress the Unlock button This should unlock the GS wheel If this fails notify the store manager or contact person TROUBLESHOOTING SYSTEM COMPONENT CartKey Problem Possible Cause CartKey is not working Improper reset distance CartKey is not working Low Dead Battery CartKey is not working Damaged CartKey SERVICE Solution Test the CartKey on several shopping carts by alternately pressing and holding the Lock and Unlock buttons on the CartKey Attempt to lock and unlock wheels while holding the CartKey at a variety of distances ranging from 18 inches to 48 inches away from the GS wheel If wheels lock at the perimeter boundary and you are unable to unlock them using the CartKey it may be necessary to replace the battery in the CartKey See Page 8 of this manual for instructions on how to replace the CartKey battery Attempt to lock and unlock a variety of carts using the CartKey Confirm that the CartKey battery is not low or dead Contact Gatekeeper Customer Service to have a replacement CartKey shipped to you Most field service calls are avoidable In many cases a quick call to Gatekeeper Customer Service will solve the problem If you have done everything you can and you are still experiencing difficulties please ca
9. eper Customer Service to schedule a service call NEVER UNPLUG THE SYSTEM GS SYSTEM USER MANUAL TROUBLESHOOTING SYSTEM COMPONENT GS Wheel Problem Possible Cause All wheels do not lock Power outage at perimeter All wheels do not lock Damaged Antenna at perimeter Wheels will not lock at the System failure or cer perimeter tain wheels not working Wheels will not unlock The GS wheel needs using the CartKey to be reset GS SYSTEM USER MANUAL Leg Solution Check to see if the System Alert light on the CentralTransmitter is illuminated or if an audible alarm is sounding If not confirm that the Cen tralTransmitter power cord is plugged into a live outlet or into a backup power supply If none of these conditions exists notify Gatekeeper Customer Service Check to see if the System Alert light on the CentralTransmitter is illuminated or if an audible alarm is sounding which indicates that the Perimeter Antenna may have been damaged If the System Warning light is on and or you hear the audible alarm notify Gatekeeper Customer oervice Check to see if a wheel will lock or unlock using a CartKey Take a cart to at least two sections of the perimeter to determine if wheel will lock If wheel does not lock in one area contact Gatekeeper Customer Service When contact ing Gatekeeper take note of any construction or anything unusual that may have taken place in the store s vicinity To reset the GS wh
10. es An active audible alarm will ensure prompt notification in the event of any system malfunction Perform regular maintenance In order to continue to provide the best possible shopping experience it is important to make sure that your customers remain aware of the system s presence and function Gatekeeper recommends performing periodic checks to make sure cart signs parking lot signs and perimeter boundary stripes are still in place kept clean and are clearly visible to customers If you need to replace any signage replacement signs are available for purchase from Gatekeeper Systems GS SYSTEM USER MANUAL 10 GATEKEE TROUBLESHOOTING This section will help you solve some of the problems that may occur with the system It also con tains technical information and is a good place to refer maintenance workers and contractors with questions about the system If questions concerning the system arise and you cannot solve your problem using this manual call the toll free number and speak with a Gatekeeper Customer Service Representative Never hesitate to contact Gatekeeper with questions about the system The following chart is organized by system component so you can more quickly diagnose and solve specific problems SYSTEM COMPONENT CentralTransmitter Problem Carts not locking at the designated perimeter line Carts not locking at the designated perimeter line Audible Alarm sounding System Alert Light is lit oystem is
11. ir merchandise and leave the cart right where it locked Store employees responsible for retrieving carts should always bring a CartKey with them to unlock any locked shopping carts UNLOCKING CARTS 1 Hold the CartKey 18 inches to 48 inches away from the GS wheel For best results angle the bottom of the CartKey so it is oriented towards the GS wheel SEE DIAGRAM BELOW 2 Point the CartKey at the GS wheel and depress the Unlock button Once unlocked the GS wheel will remain unlocked for ten 10 seconds even if left at the perimeter boundary 3 Roll the cart s away from the perimeter boundary within the ten second period TIP If the GS wheel does not unlock after depressing the Unlock button on the CartKey you can reset the GS wheel by performing the following steps 1 Hold the CartKey 18 inches to 48 inches away from the GS wheel For best results angle the bottom of the CartKey so it is oriented towards the GS wheel 2 Point the CartKey at the GS wheel and depress the Lock button This will reset the GS wheel to accept the unlock signal 3 Next depress the Unlock button This should unlock the GS wheel If this fails notify the store manager or contact person CartKey should be held so that the bottom is angled towards The Wheel Wii ATTE 18 to 48 inches away from wheel GATEKEEPER o7 GS SYSTEM USER MANUAL SYSTEM OPERATION MASTER UNLOCK PROCEDURE If you need t
12. ll Gatekeeper and ask to speak with customer service GATEKEEPER SYSTEMS 24 HOUR CUSTOMER SERVICE HOTLINE Toll Free 888 808 9433 Press Option 1 In the event that the problem requires onsite service we will schedule a field service call usually within 48 hours 24 hour customer service is available via the toll free number If you are calling after our normal business hours 8AM to 5PM Pacific Daylight Time and reach the automated attendant press 5 on your telephone keypad to place an immediate service call ATEKEEPER 13 GS SYSTEM USER MANUAL CUSTOMER RESPONSIBILITIES Gatekeeper Systems will work with you to ensure the success of the GS System There are however certain responsibilities that the customer accepts The CentralTransmitter remains mounted in a safe and secure fashion Ensuring that the CentralTransmitter is not damaged or altered in any fashion is the customer s re sponsibility If you believe adjustments to the CentralTransmitter are required please contact Gate keeper Adjusting or modifying the CentralTransmitter will void the system warranty The Perimeter Antenna remains properly sealed to withstand traffic and weather Once installed the perimeter antenna becomes part of the property and therefore the responsibility of the customer or property owner manager In the event that the antenna is damaged for any reason other than an obvious installation error the customer will be charged for repair E
13. o simultaneously unlock numerous carts located near the perimeter boundary the CentralTransmitter features a master unlock mode to enable unlocking and cart retrieval without the use of a CartKey When activated this feature will stay in effect for thirty 30 seconds After thirty seconds has passed normal operation will resume This feature requires at least two employees one on the outer perimeter and one at the CentralTransmitter Once the needed personnel are in place initiate the master unlock mode by depressing the silver button located on the front of the CentralTransmitter panel All carts in the vicinity of the perimeter antenna will receive an unlock signal and can be retrieved within thirty seconds While this is a convenient option it does present a period during which carts are unprotected Please remember that the added convenience presents added exposure CHANGING CARTKEY BATTERY CartKey batteries will need to be replaced from time to time during the life of the system If you are having difficulty unlocking or locking the GS2 wheel you may need to replace the battery In order to replace your CartKey battery perform the following steps You will need a replacement CR123A 3V lithium battery These are standard lithium batteries like the kind used in most digital cameras You will also need a coin in order to open the battery cover a quarter works best STEPS Turn the CartKey over so you are looking at the side op
14. ou are unable to unlock any locked wheels take the locked cart s to a secure location until it can be serviced by a Gatekeeper Field oervice Representative Take a weekly cart count A cart count should be conducted at least once a week Monitoring the total number of carts avail able on a regular basis makes it easier to gauge the success of the system as well as identify any potential problems A Cart Containment Log is available at the back of this user manual f your store utilizes a cart retrieval service closely monitor your retrieval numbers and ensure that only carts with GS wheels are being delivered to your store and that those carts belong to your store ATEKEEPER O9 GS SYSTEM USER MANUAL Lock carts left outside at closing time At the close of your business day Gatekeeper recommends that carts left outside be secured with a locked chain In the event that a chain locking procedure cannot be implemented carts can be nested and locked using a CartKey Do not forget to unlock carts before opening the following day Never disable the system alarm The CentralTransmitter is equipped with an audible alarm The CentralTransmitter alarm will sound in the event that the perimeter antenna is compromised due to malfunction or physical damage While you have the option to disable the audible alarm signal via a switch on the front panel of the Central Transmitter Gatekeeper highly recommends leaving the audible alarm active at all tim
15. place components under warranty for these kinds of occurrences GS SYSTEM USER MANUAL 14 GATEKEEPER TECHNICAL SPECIFICATIONS The GS Wheel Wheel Power Source Electronic Components CentralTransmitter Microprocessor Power Supply oignal Output Perimeter Antenna Cable Lock Signal CartKey Power Frequency Standard 5 inch non marring conductive anti static wheel with anti static non marring rubber tread and sealed precision ball bearings One 23 3 volt lithium battery Programmable CMOS low power consumption microprocessor Digital circuitry programmed in the factory and compliant with FCC Part 15 no testing or certification required Utilizes 20 volt Uniform Laboratories U L approved Alternating Current A C transformer drawing less than 20 watts Signal frequency is below 9 KHZ VLF and complies with FCC Part 15 14 gauge double insulated wire embedded directly into the asphalt via 1 4 inch wide by 1 inch deep saw cut The digital signal transmitted is adjustable to be received by all carts within a 3 foot perimeter of the embedded antenna Signal is adjustable for proper reception at any distance from 2 feet Power is supplied via a CR123A 3 volt lithium battery identical to the one installed in the GS wheel The battery is easily replaced see Page 8 Programmed to send a signal below 9KHZ VLF to be compliant with FCC Part 15 15 GS SYSTEM USER MANUAL
16. posite the front panel You will see a circular cover with a slot Place the CartKey on a flat surface Insert your coin into the slot and turn counterclockwise until the battery cover pops up Remove the battery cover and set aside Inside the CartKey you will see a nylon strap holding the battery in place Pull up on the nylon strap until the battery pops out aR C Insert the new battery so it lies on top of the nylon strap this will ensure easy removal the next time you need to change the battery Make sure to align the and connectors on the battery with the and indicators inside the CartKey Insert the end first and then push down on the battery until it snaps into place 6 Once the new battery is in place fold the remaining end of the nylon strap back over the battery 7 lake the battery cover and place it back on the CartKey making sure to line up the notches on the battery cover with the notches on the CartKey opening Push down on the battery cover until it is level with the surface of the CartKey Turn the battery cover clockwise 8 Insert your coin into the slot and turn clockwise until the battery cover clicks into place INSERT QUARTER INTO SLOT AND TWIST TO OPEN BATTERY COVER OR CLOSE LOCATED ON BACK OF CARTKEY 15019 N3dO GS SYSTEM USER MANUAL Og GATEKEEPER SYSTEM MAINTENANCE In order to ensure that the system is operating at peak performance we
17. precision boundary CARTKEY GS WHEEL Carts are quickly and easily unlocked with Carts equipped with self braking wheel automatically lock at one press of a button on the remote control perimeter boundary Carts are quickly and easily unlocked CartKey Carts are back in service in seconds with a remote control CartKey GS SYSTEM USER MANUAL SYSTEM COMPONENTS Customer Awareness Component Every GS shopping cart containment system includes a Customer Awareness Component The items included in this package are a critical part of the system s success Customer Awareness Inserts Prior to installation Customer Awareness Inserts were sent to your store and distributed These fliers were given to each customer to inform them of the introduction of the new shopping cart containment system It is important to make sure customers Sona are well informed about the presence of the system MMC dc MM The shopping carts at our store are fitted with a self braking wheel that will prevent the cart from rolling beyond the parking lot boundary The boundary is marked by a series of special yellow lines Please use caution when approaching the parking lot boundary Cart Signs GATEKEEPER Cart Signs are installed on each shopping cart and serve as a reminder for new and existing customers that carts will lock if they are removed from the premises Parking Lot Signs Large parking lot signs serve as a general reminder that the system
18. recommend that you implement the following standard practices Perform a visual inspection of the perimeter each day Gatekeeper recommends walking the perimeter boundary at the opening of each day to identify any parking lot damage or the presence of any potentially damaging activity or objects Make sure to look for potholes or other parking lot degradation that may require maintenance Test the system each day Gatekeeper recommends testing the perimeter signal at the opening of each day To check the pe rimeter signal take a CartKey and a shopping cart into the parking lot Begin at the perimeter anten na s closest point to the store and follow these steps 1 Roll the shopping cart to the perimeter line The GS wheel on the shopping cart should lock 2 Hold the CartKey 18 to 48 away from the GS wheel point the CartKey at the GS wheel and depress the unlock button The GS wheel should roll freely again 3 Move to another point along the perimeter boundary and repeat steps 1 and 2 Test the cart at four other points along the perimeter If during any step the GS wheel does not lock repeat steps 1 and 2 If the problem continues after three attempts immediately notify either the store contact person or the store manager Retrieve locked carts regularly Throughout the day and particularly toward the close of business carts should be retrieved from the perimeter and brought to a cart corral or other collection area If y
19. te the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet or a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Information for Canadian Users IC Notice Operation is subject to the following two conditions 1 This device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Any changes or modifications not expressly approved by the party responsible for compliance could void user s authority to operate the equipment FCC Declaration of Conformance Product devices comply with FCC Part 15 GS SYSTEM USER MANUAL LES For immediate assistance please contact Customer Service at 888 808 9433 or by e mail at customerservice gatekeeper com Gatekeeper Systems Inc In the U S 888 808 9433 e Studebaker Outside of the U S 949 453 1940 Irvine California Fax 949 453 8148 92618 www gatekeepersystems com
20. work ers and contractors with questions about the system If questions concerning the system arise and answers are not available in this manual please call the toll free number to speak with a Gatekeeper Customer Service Representative Never hesitate to contact Gatekeeper with your questions about the system We encourage your store to designate an employee who can act as a contact person Gatekeeper will ask for this person by name when scheduling service or performing routine preventative mainte nance calls Gatekeeper will also train this individual in additional system functions and troubleshoot ing procedures GS SYSTEM USER MANUAL O2 GATEKEEPER SYSTEM OVERVIEW According to retail industry research a shopping cart is stolen damaged or destroyed every ninety seconds in the United States costing retailers approximately 180 million annually The GS System combines a digital locking signal perimeter antenna and Gatekeeper s electronically activated self locking shopping cart wheel to provide the most effective and easy to operate cart containment solution available The system prevents carts from leaving store premises saving retailers thousands in costs associated with replacing retrieving and repairing carts GS System How It Works CENTRALTRANSMITTER Steel enclosure mounted inside store transmits locking signal to the Perimeter Antenna PERIMETER ANTENNA Cable embedded in parking surface establishes
21. xamples of antenna damage not covered by warranty include damage due to parking lot repair deliberate sabotage unusual forces of nature such as earthquake or flood or other acts not reasonably considered normal operating characteristics of a retailer s business You will be supplied with a map of your property showing the location of the antenna so you can perform visual inspections or provide to anyone per forming work on your property Customer notification components are maintained The customer is responsible for making sure that shoppers remain aware of the system s presence and function Gatekeeper recommends performing periodic checks to make sure cart signs parking lot signs and perimeter boundary stripes are still in place kept clean and are clearly visible to cus tomers If you need to replace any signage replacement signs are available for purchase from Gate keeper Systems Although difficult a cart that locks as intended can still be physically removed from your premises Gatekeeper Systems cannot be held responsible in the event a cart is physically removed from your premises In addition while both the GS wheel and the CartKeys are extremely durable and have been proven to stand up to extreme conditions obvious tampering malicious damage or accidental damage resulting from extreme impact e g collisions between vehicles and system components are outside the bounds of intended use Gatekeeper regrets that it cannot re
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