Terms & Conditions
Contents
1. address identified on your account we may disconnect the equipment or charge you the full programming subscription price for the equipment g Mobile Units We provide Service to Receiving Equipment installed in mobile units such as campers boats and other recreational vehicles However this Receiving Equipment is not eligible for the additional TV authorization discount described in Section 1 f h Private Viewing We provide Service only for your private non commercial use enjoyment and home viewing The programming may not be viewed in areas open to the public or in commercial establishments You may not rebroadcast transmit or perform the programming charge admission for its viewing or transmit or distribute running accounts of it You may not use any of our trademarks Notwithstanding the provisions of Section 9 we or any programming provider may prosecute violations of the foregoing against you and other responsible parties in any court of competent jurisdiction under the rules and regulations of the Federal Communications Commission and other applicable laws i Blackouts Certain programming including sports events may be blacked out in your local reception area Blackout restrictions are decided by the sports leagues and the other entities that own the local broadcast rights You may visit directv com for more blackout information If you circumvent or attempt to circumvent any of these blackouts you may be subject to legal acti2. is not an interest charge finance charge time price differential or other such charge or payment of a similar nature You acknowledge that this fee is reasonably related to the actual expense we incur due to late payment and may be subject to limitations as set forth by the law in your state 4 Up to 10 00 Change of Service Fee if you change your Service package to a lower priced package See also Section 5 b 5 Up to 10 00 Phone Payment Fee if you elect to pay any outstanding balance over the telephone with an agent To avoid this fee you can pay your bill through our Automated Phone System by saying Pay my bill or at directv com 6 Deposits We may require that you provide a deposit prior to or after activation of your Service which we may apply against any unpaid amount at any time Deposits will appear on your bills as credits from which we will deduct our charges Deposits will not earn interest 7 Up to 5 00 Order Assistance Fee if you order a Pay Per View Service by calling and speaking with an agent A fee of up to 1 50 may apply if you order via our Automated Phone System Fees are per movie event or program so ordered even if later canceled There is no order assistance fee for orders placed at directv com 8 Upto 15 00 Deactivation Fee if you cancel your Service or we deactivate your Service because of your failure to pay or for some other breach on your part 9 Upto 1 75 Duplicate Statemen
3. log in to directv com or an Authorized Device d Authorized User s You may authorize spouses partners family or other household members or designated persons to act on your behalf in managing your account including changing or adding equipment and programming in two ways i by providing such person access to your confidential account password or ii updating your account information to add authorized user s If your account is password protected the password must be provided to engage in most account management functions You agree to immediately notify DIRECTV if your password has been compromised and or you wish to remove an authorized user from your account in the absence of such notification you are responsible for activities on your account using your password or by persons listed as authorized users 4 CHANGES IN CONTRACT TERMS We reserve the right to change the terms and conditions on which we offer Service If we make any such changes we will send you a copy of your new Customer Agreement containing its effective date You always have the right to cancel your Service in whole or in part at any time and you may do so if you do not accept any such changed terms or conditions See Sections 5 b d and e below If you elect not to cancel your Service after receiving a new Customer Agreement your continued receipt of Service constitutes acceptance of the changed terms and conditions If you notify us that you do not accept
4. translate the Software or otherwise attempt to derive the source code of the Software except to the extent allowed under any applicable law The Software may include some components that are covered by free software licenses open source software and other similar license use rights which require such components to be used modified and or distributed only under the terms of such licenses c Ownership of Software and Reservation of Rights The Software is licensed not sold to you for use only under the terms of this license agreement DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you Except as stated above this license agreement does not grant to you any intellectual property rights in the Software d Termination These terms are effective until terminated You may terminate these terms by returning the Receiving Equipment to DIRECTV or your supplier These terms will terminate automatically without notice if you fail to comply with these terms or any other agreement between you and DIRECTV Upon termination you must return the Receiving Equipment to DIRECTV or your supplier e Disclaimer THE SOFTWARE IS TO THE EXTENT PERMITTED BY LAW SUPPLIED AS IS AND WITH ALL FAULTS NEITHER DIRECTV NOR ANY OF ITS LICENSORS EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RES
5. we will credit you for the subscription fees for April through December However we will not credit any fees for January through March Additionally we will not credit seasonal sports subscriptions after the season starts c Our Cancellation We may cancel your Service at any time if you fail to pay amounts owing to us when due subject to any grace periods breach any other material provision of this Agreement or act abusively toward our staff In addition we may cancel your Service if you elect not to accept any changed terms described to you as provided in Section 4 Upon cancellation you will still be responsible for payment of all outstanding balances accrued through the effective date which may include the deactivation fee described in Section 2 and or an early cancellation fee d Credit Balances When your account is closed we will review your account and refund any excess monetary payments Retention or similar credits may not be refunded e Payment Upon Cancellation You acknowledge that you have provided your credit or debit card account information to us You understand that you will incur fees and charges as a result of your receipt and use of Service and or Receiving Equipment and may incur early cancellation fees and or equipment non return fees as specified in any lease programming or other service commitment agreement you entered into By giving us your credit or debit card account information at any time you authori
6. 2 DIRECTV RESIDENTIAL CUSTOMER AGREEMENT Effective as of June 24 2015 until replaced THIS DESCRIBES THE TERMS AND CONDITIONS OF YOUR RECEIPT OF AND PAYMENT FOR DIRECTV SERVICE AND IS SUBJECT TO ARBITRATION SECTION 9 AND DISCLAIMER OF WARRANTIES SECTION 8 IF YOU DO NOT ACCEPT THESE TERMS PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR ORDER OR SERVICE SUBJECT TO APPLICABLE CANCELLATION TERMS AND OR FEES SECTION 5 IF YOU INSTEAD DECIDE TO RECEIVE OUR SERVICE IT WILL MEAN THAT YOU ACCEPT THESE TERMS AND THEY WILL BE LEGALLY BINDING IF YOU OBTAINED RECEIVING EQUIPMENT DURING OR AFTER MARCH 2006 THE EQUIPMENT LEASE AGREEMENT AVAILABLE AT DIRECTV COM GOVERNS YOUR RECEIPT USE AND RETURN OF EQUIPMENT TO VIEW BOTH AGREEMENTS IN SPANISH VISIT DIRECTV COM ACUERDO OR CALL 1 888 388 6622 TO REQUEST A PRINTED COPY VISITE A DIRECTV COM ACUERDO O LLAME AL 1 888 388 6622 PARA SOLICITAR ESTE DOCUMENTO CONTACTING DIRECTV You may contact us 24 hours a day any day of the year by sending us an e mail at directv com email or by writing to DIRECTV LLC Customer Service P O Box 6550 Greenwood Village CO 80155 6550 You can also call us at 1 800 531 5000 and speak your request into our Automated Phone System e g for technical issues say technical for on screen messages say the extension or message you see on your TV screen to pay your bill say pay my bill for programming questions say
7. PECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO ANY WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OF THIRD PARTY RIGHTS f Limitation of Liability INNO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT INDIRECT CONSEQUENTIAL SPECIAL PUNITIVE OR INCIDENTAL DAMAGE INCLUDING LOSS OF PROFITS LOST SAVINGS LOSS OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS TECHNOLOGY OR SERVICES ARISING OUT OF THE USE OR THE INABILITY TO USE THE SOFTWARE EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY A THIRD PARTY Some states or jurisdictions do not allow the exclusion or limitation of incidental consequential or special damages so the above limitations may not apply to you g Additional Information DIRECTV s licensors and suppliers shall be third party beneficiaries of these license terms as applicable Certain additional terms and information for the Software and certain third party software including the text of licenses applicable to any free open source and other similar software that may be included in the Software may be found in the DIRECTV website located at www directv com and the GNU website located at www gnu org h Third Party Beneficiary DIRECTV and you expressly acknow
8. You will pay in advance at our rates in effect at the time for all Service ordered by you or anyone who uses your Receiving Equipment or Authorized Device with or without your permission until the Service is canceled If the Service is part of an offer through which you receive credits offsetting all or part of the Service price such credits are also paid in advance If you cancel the Service you are no longer entitled to receive the credits and we reserve the right to recoup pre paid credits The outstanding balance is due in full each month Monthly Fees For DIRECTV Receivers Genie Minis and or DIRECTV ready TVs Devices You will pay in advance at our rates in effect at the time for each receiver and or Genie Mini DIRECTV Ready TV Device on your account provided you meet the qualifications specified in Section 1 f and such equipment is located at your service address To establish service you were required to provide a credit card You may use this or another credit or debit card to establish recurring payments See Section 5 e regarding payment upon cancellation We may in our discretion accept partial payments which will be applied to the oldest outstanding statement No payment in full notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us If you do not pay your statements on time we may reduce your Service to a minimum service level at our rates in effec
9. as long as there is no evidence of unauthorized tampering with or modification of the Access Card and your account is in good standing A replacement fee may apply described in Section 2 Tampering with or other unauthorized modification of the Access Card is strictly prohibited and may result in criminal or civil action Tampering with or inserting any device into your equipment other than an authorized unmodified Access Card is prohibited DIRECTV reserves the right to cancel or replace the Access Card Upon request the card must be returned to DIRECTV If you do not return the Access Card to DIRECTV when you cancel your Service you may be charged a fee as described in Section 2 Requesting Access Cards on behalf of other persons or for purposes other than lawful viewing of DIRECTV Service is prohibited f Phone Connections For optimal performance of your Receiving Equipment including ordering with your remote control or receiving certain Services your equipment must be directly connected to the same land based telephone line or internet connection If you add Service on additional TVs you may purchase a separate subscription for each additional TV or if all your equipment is continuously connected to the same land based telephone line we can charge you only the fee amount described in Section 2 You agree to provide true and accurate information about the location of your equipment If it is determined that the equipment is not at the service
10. at the time the arbitration is initiated referred to as the JAMS Rules and under the rules set forth in this Agreement If there is a conflict between JAMS Rules and the rules set forth in this Agreement the rules set forth in this Agreement will govern ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL You may in arbitration seek any and all remedies otherwise available to you pursuant to your state s law If you decide to initiate arbitration we agree to pay the arbitration initiation fee and any additional deposit required by JAMS to initiate your arbitration We also agree to pay the costs of the arbitration proceeding Other fees such as attorney s fees and expenses of travel to the arbitration will be paid in accordance with JAMS Rules The arbitration will be held at a location in your hometown area unless you and we both agree to another location or telephonic arbitration To start an arbitration you or we must do the following things 1 Write a Demand for Arbitration The demand must include a description of the Claim and the amount of damages sought to be recovered You can find a copy of a Demand for Arbitration at www jamsadr com 2 Send three copies of the Demand for Arbitration plus the appropriate filing fee to JAMS 500 North State College Blvd Suite 600 Orange CA 92868 1 800 352 5267 3 Send one copy of the demand for arbitration to the other party c Special Rules i In the arbitrat
11. ce comes from aparty other than DIRECTV please use the contact information on your bill f Consents Regarding Credit In order to establish an account with us you authorize us to inquire into your creditworthiness Subject to Section 6 by checking with credit reporting agencies If you are delinquent in any payment to us you also authorize us to report any late payment or nonpayment to credit reporting agencies Due to the subjective nature of creditworthiness we reserve the right to require prepayment for any Service via cashier s check money order or credit card notwithstanding your credit rating past history or practice g Collection Costs If you fail to pay amounts you owe us you may be subject to collections by DIRECTV or your account may be referred to a third party collection agency To the extent permitted by law you will pay us any costs and fees we reasonably incur to collect amounts you owe US 3 CUSTOMER INFORMATION a Representations You represent that you are at least 18 years of age and a resident of the United States b Contact Information You agree to provide true accurate current and complete contact information about yourself and maintain and promptly update your contact information to keep it true accurate and complete With regard to all telephone numbers including cellular numbers you or an Authorized User choose to provide on your account you and or such Authorized User acknowledge and consent
12. ich may include inclusion in your billing statement or sent via internet to the e mail address you provided us or sent via satellite to your receiver or delivered when a voice message is left at the telephone number on your account Your notices to us will be deemed given when we receive them at the address or telephone number on the first page of this Agreement b Applicable Law The interpretation and enforcement of this Agreement and any disputes related to your agreements or service with DIRECTV shall be governed by the rules and regulations of the Federal Communications Commission other applicable federal laws and the laws of the state and local area where Service is provided to you This Agreement is subject to modification if required by such laws Notwithstanding the foregoing Section 9 shall be governed by the Federal Arbitration Act c Assignment of Account We may assign your account or this Agreement and all rights and or obligations hereunder to any third party without notice for any purpose including without limitation collection of unpaid amounts or in the event of an acquisition corporate reorganization merger or sale of substantially all of the party s assets to another entity You hereby consent to such assignment You must continue making all required payments to us in accordance with your billing statement unless notified otherwise d Other This Agreement and any lease activation programming or other service c
13. imitations of Liability WE ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OR LOSSES RELATING TO THE RECEIVING EQUIPMENT OR ANY SERVICE WHETHER BASED ON NEGLIGENCE OR OTHERWISE Some states or jurisdictions do not allow the exclusion or limitation of consequential damages so the above limitation may not apply to you d Warranty Services You agree that this Agreement does not provide for and the Service does not include any warranty services or other services that we might provide separately including without limitation any fee based or other programs 9 RESOLVING DISPUTES In order to expedite and control the cost of disputes you and we agree that any legal or equitable claim relating to this Agreement any addendum or your Service referred to as a Claim will be resolved as follows a Informal Resolution We will first try to resolve any Claim informally Accordingly neither of us may start a formal proceeding except for Claims described in Section 9 d below for at least 60 days after one of us notifies the other of a Claim in writing You will send your notice to the address on the first page of this Agreement and we will send our notice to your billing address b Formal Resolution Except as provided in Section 9 d if we cannot resolve a Claim informally any Claim either of us asserts will be resolved only by binding arbitration The arbitration will be conducted under the rules of JAMS that are in effect
14. ion proceeding the arbitrator has no authority to make errors of law and any award may be challenged if the arbitrator does so Otherwise the arbitrator s decision is final and binding on all parties and may be enforced in any federal or state court that has jurisdiction ii Neither you nor we shall be entitled to join or consolidate claims in arbitration by or against other individuals or entities or arbitrate any claim as a representative member of a class or in a private attorney general capacity Accordingly you and we agree that the JAMS Class Action Procedures do not apply to our arbitration A court may sever any portion of Section 9 that it finds to be unenforceable except for the prohibition on class representative and private attorney general arbitration d Exceptions Notwithstanding the foregoing i any Claim based on Section 1 h above and ii any dispute involving a violation of the Communications Act of 1934 47 U S C 605 or the Digital Millennium Copyright Act 17 U S C 1201 or the Electronic Communications Privacy Act 18 U S C 2510 2521 or any other statement or law governing theft of service may be decided only by a court of competent jurisdiction You may also assert an individual action in small claims court in lieu of arbitration 10 MISCELLANEOUS a Notice Notices to you will be deemed given when personally delivered addressed to you at your last known address and deposited in the U S Mail wh
15. ledge and agree that TiVo Inc a Delaware corporation with its principal place of business at 2160 Gold Street Alviso CA 95002 is an intended third party beneficiary of this license agreement as it relates to TiVo software that may be contained in the Receiving Equipment These license provisions are made expressly for the benefit of TiVo and are enforceable by TiVo in addition to DIRECTV 8 LIMITS ON OUR RESPONSIBILITY a Service Interruptions Service may be interrupted from time to time for a variety of reasons We are not responsible for any interruptions of Service that occur due to acts of God power failure or any other cause beyond our reasonable control However because we value our customers for an interruption of a significant length of time that is within our reasonable control upon your request we will provide what we reasonably determine to be a fair and equitable adjustment to your account to make up for such Service interruption THIS WILL BE YOUR SOLE REMEDY AND OUR SOLE DUTY IN SUCH CASES b WARRANTY DISCLAIMER EXCEPT AS PROVIDED HEREIN WE MAKE NO WARRANTY REGARDING ANY SERVICE OR YOUR RECEIVING EQUIPMENT WHICH IS PROVIDED AS IS ALL SUCH WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED YOU BEAR THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE RECEIVING EQUIPMENT AND ARE RESPONSIBLE FOR THE ENTIRE COST OF ANY NECESSARY REPAIR c L
16. month d Our Programming Changes Many factors affect the availability cost and quality of programming and may influence the decision to raise prices and the amount of any increase These include among others programming and other costs consumer demand market and shareholder expectations and changing business conditions Accordingly we must reserve the unrestricted right to change rearrange add or delete our programming packages the selections in those packages our prices and any other Service we offer at any time We will endeavor to notify you of any change that is within our reasonable control and its effective date In most cases this notice will be about one month in advance You always have the right to cancel your Service in whole or in part if you do not accept the change see Section 5 If you cancel your Service a deactivation fee described in Sections 2 amp 5 b or other charges may apply Credits if any to your account will be posted as described in Section 5 If you do not cancel your continued receipt of our Service will constitute acceptance e Access Card You have received a conditional access card referred to as the Access Card and a License Agreement governing your use of the Access Card while you are receiving our Service Access Cards are nontransferable and are the exclusive property of DIRECTV If you tell us that the original Access Card was lost damaged defective or stolen we will replace it
17. ommitment agreement that you entered into in connection with obtaining Service or Receiving Equipment constitute our entire agreement No salesperson or other representative is authorized to change it If any provision is declared by a competent authority to be invalid that provision will be deleted or modified to the extent necessary and the rest of the Agreement will remain enforceable The terms of this Agreement that expressly or by their nature survive termination shall continue thereafter until fully performed THANK YOU 2015 DIRECTV DIRECTV and the Cyclone Design logo are trademarks of DIRECTV LLC 00132282 0615ICUSAG
18. on j Loss of Receiving Equipment You should notify us immediately if your DIRECTV Receiver s Genie Mini Client s Access Card s remote control s or receiving antenna dish referred to collectively as Receiving Equipment is lost or stolen If you notify us within 5 days we will not charge you for unauthorized use In any case we will not charge you for unauthorized use occurring after we receive your notice For leased Receiving Equipment nonreturn fees as specified in the Equipment Lease Agreement will apply k Transfer of Receiving Equipment We consider you to be responsible for and the recipient of programming on any Receiving Equipment you own You are liable for charges incurred in the use of your Receiving Equipment or Authorized Device by others until you notify us of a transfer Leased Receiving Equipment may not be transferred I Your Viewing Restrictions It is your responsibility to impose any viewing restrictions on other family members or guests as you think appropriate We are not responsible to you or anyone else based on the content of our programming Please visit directv com for information on parental controls locks and limits and password protection on your account m Change of Address You must notify us immediately of any change in your name mailing address residence address or telephone number 2 PAYMENT In return for receiving our Service you promise to pay us as follows a Programming
19. rd party licensors the software Before using the Receiving Equipment or activating the DIRECTV DVR Service please read the terms and conditions for use of the Software If you do not agree to these terms you may not use the Receiving Equipment and may not activate the DIRECTV DVR Service and should immediately return the Receiving Equipment to DIRECTV or your supplier These terms also apply to any modifications updates or supplements to the Software provided to you Below is a summary of the terms of the Software license A complete text of the terms and conditions for use of the Software is located in the user manual and at www directv com a License Grant and Conditions DIRECTV grants you a non exclusive non transferable limited license to use the Software solely in executable code form and solely as integrated with incorporated into and in conjunction with the Receiving Equipment Certain third party Software used in connection with the Receiving Equipment may be made directly available to you by the providers thereof DIRECTV reserves the right to modify supplement update and otherwise alter the Software via software download or other modification procedures and these terms will apply to such Software as modified supplemented updated and otherwise altered b License Restrictions You may not copy modify or transfer the Software or any copy thereof in whole or in part You may not reverse engineer disassemble decompile or
20. rder the maximum fee may apply described in Section 2 A reduced fee is available for Pay Per View orders placed at directv com or through the Automated Phone System To use your remote control to order your equipment must be continuously connected to a land based telephone line or internet connection Your order may be transmitted via the telephone line and during the short transmission period you may not be able to use the line for other purposes Repeated cancellation of previously ordered Pay Per View Services may result in cancellation of your account restrictions on your ability to order Pay Per View Services or imposition of additional fees for Pay Per View Services 1 On Demand DIRECTV Cinema Customers with advanced HD DVR equipment may also access additional titles and on demand programs by connecting the equipment to the internet Information available at directv com 2 Other Authorized Devices Customers may also access certain titles and on demand programs by using a separately distributed DIRECTV software application on a compatible smartphone tablet computer or other device you provide that is authorized by DIRECTV an Authorized Device Information available at directv com c Your Programming Changes You may change your programming selection by notifying us A fee may apply to such changes described in Sections 2 amp 5 b Some programming may be purchased in minimum blocks of one month or multiples of one
21. such terms and conditions then we may cancel your Service as provided in Section 5 as we cannot offer Service to different customers on different terms among other reasons 5 CANCELLATION a Term The term of this Agreement is indefinite and Service will continue until canceled as provided herein Unless you notify us that you wish to cancel it we will automatically renew Service that you subscribe to on a periodic basis including any monthly or annual subscriptions and seasonal sports subscriptions as long as we continue to carry the Service b Your Cancellation You may cancel Service by notifying us You may be charged a deactivation fee as described in Section 2 and issued a credit as described below Your notice is effective on the day we receive it You will still be responsible for payment of all outstanding balances accrued through that effective date In addition to any deactivation or change of service fees provided in Section 2 if you cancel Service or change your Service package you may be subject to an early cancellation fee if you agreed to a programming agreement with DIRECTV and have failed to maintain the required programming package for the required period of time For Services sold only in blocks of one month or multiples of one month if you cancel such Service we will credit you only for full months not used For example if you subscribe for a year of such Service from January through December but cancel on March 10
22. t Fee for each statement request 10 Up to 2 75 Ledger Request Fee for ledger itemizing past payments on your account 11 Upto 30 00 Returned Payment Fee if any bank or other financial institution refuses to honor any payment draft order item or instrument submitted for payment on your account including without limitation electronic debits to debit cards and bank accounts You acknowledge that this fee is not an interest charge finance charge time price differential or other such charge or payment of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment d Billing Statements We will send you a statement for each billing cycle usually once every 30 days unless you have a zero or nominal balance due or a nominal credit balance on your account at the end of a billing cycle Statements will show 1 payments credits purchases and any other charges to your account 2 the amount you owe us and 3 the payment due date e Questions About Your Statement If you think your statement is incorrect or if you need more information about it contact us immediately We will try to resolve any complaints you have as promptly as we can You must contact us within 60 days of receiving the statement in question Undisputed portions of the statement must be paid by the due date to avoid a late fee and possible reduction or deactivation of Service Remember if your bill for DIRECTV Servi
23. t at the time restrict the availability or renewability of your Service options require immediate payment for Services ordered or deactivate your Service b Taxes You will pay all state and local taxes or other governmental fees and charges if any which are assessed including any such taxes fees or charges assessed against discounted fees or service credits c Administrative Fees To control the basic charges which apply to all customers we may charge fees that arise in specific circumstances only to those customers responsible for them The list below is not exclusive and DIRECTV reserves the right to modify these fees or charge additional fees In each case we will charge you the lesser of the fee listed or the maximum amount permitted under applicable law 1 Up to 100 Account Activation Fee upon activation of your Service account 2 Up to 300 Access Card Replacement Fee if you lose or fail to return your Access Card a partial credit may be posted to your account if the Access Card is later returned If you request overnight delivery of a replacement Access Card a shipping and handling fee of up to 16 50 applies 3 Up to 5 00 Late Fee If we do not receive your payment by the due date on your bill we may charge you an administrative late fee of i 5 00 or ii the maximum amount permitted under and subject to applicable law per month or partial month until the delinquent amount is paid in full This late fee
24. the name of the package or service etc For bill inquires call hours are 8am 8pm your local time Sun Fri and 8am 12 30am ET on Sat If your bill for DIRECTV Service comes from a party other than DIRECTV please use the contact information provided on your bill for any questions about your DIRECTV Service Thank you for choosing DIRECTV DIRECTV and its affiliates subsidiaries and employees defined here collectively as DIRECTV and referred to as DIRECTV or we provide digital satellite entertainment programming and services referred to collectively as Service to residents of the United States We do not provide and you may not receive or use Service at an address or location outside of the United States CUSTOMER AGREEMENT 1 OUR SERVICE These are the terms on which we will provide you Service a Program Choices You must subscribe to a base package in order to receive additional Services such as premium movie services or sports subscriptions All programming selections have their own rates terms and conditions Information about programming is at directv com b Ordering Pay Per View You may order Pay Per View Services by using your on screen guide and remote control by ordering at directv com by calling us and speaking the name of your event into our Automated Phone System or by ordering through an agent Programs recorded to a DVR may automatically delete after 24 hours If you call an agent to o
25. to receive business and informational calls relating to your Service to such numbers including collections calls You agree such calls may be pre recorded messages or placed with an automatic telephone dialing system In addition you agree that we may send non marketing service or account related text messages to cellular phone numbers provided on your account Carrier message and data rates may apply but on some text message programs you may opt out of a text message program by replying stop to a message from that program visit directv com for information If you choose to provide an e mail or other electronic address on your account you acknowledge and consent to receive business and informational messages relating to your Service at the address including collections messages and that such address is your private address and is not accessible or viewable by any other person c Online Access You are responsible for maintaining the confidentiality of the password and account e mail address used for online billing and account maintenance at directv com or through an Authorized Device and are fully responsible for all activities that occur under your password and account You agree to i keep your e mail address and password confidential and not share them with anyone else ii immediately notify DIRECTV of any unauthorized use of your password and account or other breach of security and iii use only your e mail address and password to
26. viewing You also understand that Third Party Content is the copyrighted material of the third party that supplies it is protected by copyright and other applicable laws and may not be reproduced published broadcast rewritten or redistributed without the written permission of the third party that supplied it except to the extent allowed under the fair use provisions of the U S copyright laws or comparable provisions of foreign laws You agree that DIRECTV will have no liability to you or anyone else who uses your DIRECTV DVR Service with regard to any Third Party Content DIRECTV may at its discretion from time to time change add or remove features of the DIRECTV DVR Service or change the service fee for DIRECTV DVR Service We may use local telephone calls to provide the DIRECTV DVR Service You are responsible for such telephone charges and acknowledge and agree that you shall be solely responsible for all disputes with any telephone company related to the same If you paid a lifetime service fee you will not be charged a fee for your DIRECTV DVR Service as long as you maintain television programming service from DIRECTV on the same account If you disconnect your DIRECTV television programming service and later reconnect on the same account your DIRECTV DVR Service will be reconnected and you will not be charged a fee for DIRECTV DVR Service The Receiving Equipment incorporates software which is owned by DIRECTV or its thi
27. ze us to apply this method of payment in accordance with applicable law to satisfy any and all amounts due upon cancellation You also acknowledge and agree that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information such as a change in the card number or the expiration date and additionally that DIRECTV may obtain such updated information through payment card networks card issuers or other third party sources 6 PERSONAL DATA We collect personally identifiable information about our customers Personal Data The use and disclosure of this Personal Data is governed by our Privacy Policy and to the extent not inconsistent with the Privacy Policy by this Agreement A copy of our Privacy Policy is available at directv com We will also send you a copy if you send your written request to this address DIRECTV Privacy Policy P O Box 6550 Greenwood Village CO 80155 6550 7 DIRECTV DVR SERVICE AND SOFTWARE LICENSE DIRECTV DVR Service is a separately sold service at our rates in effect at the time available to customers with DVR enabled Receiving Equipment DIRECTV DVR Service gives you the ability to see and record televised programs Third Party Content You understand that DIRECTV does not guarantee the access to or recording of any particular program or the length of time any particular recorded program may remain available for your
Download Pdf Manuals
Related Search