User Manual Template - Login
Contents
1. 3047 Address Line 2 2nd Floor Country United Arab Emirates td Address Line 3 pa Emirate State Province pu BAI Ld Street Akhaleej Street City Dubai v Area Deira 3 Fill in all the applicable fields 4 Clickon a Save button to save the record b Cancel button to cancel the record 5 The following screen is displayed when the save button is clicked Contact Addresses Address Line 1 1 10f1 Country P 0 Box Edit gt 206 Al Amal Tower United Arab Emirates Dubai 3047 6 Click on a Edit button to modify the address information b Delete button to delete the address record 18 3c Lao Customs Registration New Users DUBAI CUSTOMS Facility Contact Credentials 1 Click on Add button to add a Facility Contact Credentials e g Passport details Visa Details etc aci ontact Credentials aoa Query No Records Identity Number Identity Type Issue Date Expiry Date Issuing Country Edit 2 The following screen is displayed Facility Contact Credentials Save Identity Number D89J898 Issue Date g 0 8d Identity Type Passport J Expiry Date te 0 29 Issuing Country Unites Arab Emirates v 3 Fill in all the applicable fields 4 Click on a Save button to save the record b Canc2. User Registration Add Query No Records User Id First Name Middle Name Last Name Attachments Add Query Document Title Document Type Document Templates 1 30f3 Template Do No Records File Name Max 200 char File Type Document Size in Bytes Edit load Letter of Undertaking for Clearing Agent Applicable for Broker Business Type load Letter of Undertaking for Importer Applicable for Importer Business Type Download Letter of Undertaking for Shipping Agent Applicable for Shipping Agent Business Type Group Informations Add Query Group Business Name No Records Relationship Type Edit 4 2 Business Address 1 Click on button to add Address details of business Business Address Add Query No Records Address Line 1 Country City Edit 2 The following screen is displayed Business Address save Cancel Address Line 1 Address Line 2 Country Ld Street Emirate State Province Ld Area City v 3 Fill in all the applicable fields 4 Click on a Save button to save the changes b Cancel button to cancel the changes 5 After clicking on Save button the following screen is displayed 12 Business Address DUBAI CUSTOMS ess Tint Country City P 0 Box Edit gt Line3 United Ara
3. d Allowed file types are DOC PDF JPG XLS GIF BMP TXT Allowed size is 10MB per file maximum limit The following screen will be displayed Attachments Eta ccnl Docu le 10 Document Type gt File Name copy of plan of warehouse Copy of the Plan of Warehouse 1 10f1 File Type Document Size in Bytes Edit New Text Document TXT 56 11 Click on a Edit button to modify the record 21 DUBAI CUSTOMS b Delete button to delete the record 1 of 1 Facility Name Dyna trading Jevel Status Active Facility Type Branch Facility Contacts Add Query Delete 1 10f1 First Name Last Name 4 Email gt hammed A mohammed am 971 55 1665070 Facility Address Add Delete 1 10f1 Address Line 1 Country City Edit 2 Dyna E United Arab Emirates Sharjah 73644 Edit Attachmen Add Query Detete 1 10f1 Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit gt Copy of plan of warehouse Copy of the Plan of Ware Copy of plan of warehouse PDF 137 390 Edit 12 Click on a Save button on Facility License Details to save the facility b Delete button on Facility License Details to delete the facility 13 The following screen is disp
4. Edit 2224 42 Customs Registration New Users m mtd Service Request Detail New Business Begjstration LB E 2 Save Preview amp Submit Cancel Business Details License Details 1 of 1 10 Click on a Save button to save a draft of the registration request b Cancel button to cancel the registration request 11 The following screen is displayed Service Request Detail Cancellation Comments Request Id 1 15964959 12 Fill in the Cancellation Reason in the Description field 13 Click on a Save button to confirm the cancellation of the request b Cancel button to navigate to the previous screen and continue to submit the request Service Request Detail Mew Resist ration Save Preview amp Submit Cancel Business Details License Details 1 of 1 14 Click Preview amp Submit button to preview the registration request in a read only format In case if the system prompts to enter NOC Number and it is not available then enter 9999 in NOC Number field 15 The following screen is displayed 35 Customs Registration New Users B naresrOls New Business Registration Back Continue Print Screen 1 of 1 Business Details License Details Request Id 1 203854294 License Number 40571 Business Name Dyna Trading LLC License Type Commercial Business Name Arabic Issuing Authority Department
5. HATTA Wajajah Clearance Message Channel Email Email mL Country File Name Max 200 char 4 Select the Customs Location from drop down Facility Contacts 1 Please refer to section 4 5 1 1 Facility Address 1 Please refer to section 4 5 1 2 Facility Attachments 1 Please refer to section 4 5 1 3 Facility Name Dyna trading Hatta Premises Facility Type Premises Status Active Facility Contacts Add Query Delete First Name lt Last Name 4 gt Sohail Tanveer Facility Address Add Delete Address Line 1 gt Plot no 49 Attachments Add Query Document Title Document Type 2 Click on Customs Location A Wajajah Clearance Message Channel Email Clearance Message Channel Address dynatr dy Email sohail tanveer dynatradin Country City United Arab Emirates Al Ain File Name Max 200 char File Type a Save button to save the facility record b Delete button to delete the facility record 25 Country Area Number File Type Clearance Message Channel Address dynatr dynatradingmi natradingmi Mobile 2 Country Area Number Document Size in Bytes Document Size in Bytes Edit 1 of 1 No Records No Records Edit No Records Edit Clearance Message Channel is pre defaulted
6. your reference 22 After clicking on Print Request button following screen is displayed 38 Customs Registration New Users B naresrOLs Show in Report Microsoft Internet Explorer provided by Information Technology Center i DUBAI CUSTOMS Registration Details 40571 2010 12 07 Note Application will send a confirmation email to the email address provided in the business profile This confirmation email contains the same message showing in the screen shot above 39 cL DUBAI CUSTOMS 5 to use Track Registration This service is used to track a Registration Request 5 1 Track a Request 1 Refer to the section 3 on how to access Track Registration 2 Provide the Request Id and Validation Code License Number sent to you via confirmation email 3 Click on Go button Track Registration Request Track Registration Request Request Id Validation Code License number 4 The following screen is displayed Track Registration Request 1 10f1 Request Number Request Type Request Status Requested By Request Date gt 4 ew Reg 5 Submitted Guest User 26 10 2010 otes Query No Records Note Note Type Created By Created Date v 5 Depending on the status of the request the following buttons are enabled disabled a Withdraw button is enabled when the status of the request is Suspended it is
7. Process 5 3 Recheck This section describes the steps to Recheck button to get the updated status of the payment transaction 1 After 5 step of 5 1 click on Recheck button to get the updated payment transaction status Payment Recheck You are authorizing us now to direct your request for recheck of your payment to Dubai e Government payment site Payment Id 1 2FSWDE Amount Cancet 2 Click on Cancel button to go back to the Request s header details Track Request Make Payment View Payment Detail 1 10f1 Request Number Request Type Request Status Requested By Request Date gt 1 147033307 Nev gistration Request Approved Guest User 26 10 2010 Notes Query 1 10f1 Note Note Type Created By Created Date v fs Approval Notes ECR R 26 10 2010 3 Click on OK button to continue with rechecking the status The following screen is displayed in a popup window 41 Customs Registration New Users Le ve ePayment Acknowledgement Transaction No 1106810 Transaction Date 2010 10 26 00 00 00 0 DEG Transaction No 000000802973 D DEG Transaction Date 2010 10 26 10 48 36 0 Initiated By CRMSYSTEM Initiated Date 2010 10 26 00 00 00 0 Payment Method Not Selected ePayment Status Failure Message SP Terminated 5 4 Make Payment This section describes the steps to do the payment for the regis
8. aaa 9 AT BUSINESS 9 4 2 BUSINESS ADDRESS icon eee co seo avara cesar rk spe rre 12 4 3 BUSINESS TYPES 13 24 14 4 5 EAGILITY DETAILS aaan 16 4 6 USER REGISTRATIONS 27 7 gt ATTACHMENT S Oaa E naaa 33 4 8 DOCUMENT eene nnne nnn nnns ases essa e EDAEN ENEN EEEREN EENE SENEESE eaae anser 33 4 9 GROUP INFORMATION e 33 5 HOW TO USE TRACK REGISTRATION cccccccscssssssssssesssescesssssessessessessesssssssssesssesesssesessessessessssssesessnsn 40 5 1 40 5 2 VIEW PAYMENT DETAIL daa dua uda dada dn a dud daa 41 5 3 E 41 5 4 MAKE PAYMENT eoe a rci crea p Valde a ever d don pedea dra du 42 6 HOW TO USE RENEW BUSINESS CODE ccccccccsccsssssscsssceeecssseeeseesssessseseseessesesessessssesessessesessss
9. of Economic Development Dubai Registration Category Dubai based companies Issue Date 13 09 2007 No Of Employees Expiry Date 13 09 2012 Business Contact Details Renewal Date 13 09 2010 eae eens 971 4 3498234 Emirates Post License EPL Details A EPL Number 345545 Country Area Number MS se eS Issue Date 07 12 2009 Email dynatr amp dynatradinglimited com Expiry Date 07 12 2012 Operational Email Address dynatr dynatradinglimited com Website www dynatradinglimited com NOC Number Business Address 1 10f1 Address Line 1 Country 2 206 Amal Tower United Arab Emirates Dubai 3047 Business Types 1 50f5 Business Type Broker Courier CH Cargo Handler Customs Warehouse Importer Commercial 16 Click on Print Screen to print the registration request before submitting it for approval Continue to submit the request Back to go back and modify the registration request 17 After clicking on Print Screen following screen is displayed 36 Customs Registration New Users DUBAI CUSTOMS Siebel eService for Public Sector Microsoft Internet Explorer provided by Information Technology Center 3 v3 d 5 La DUBAI CUSTOMS New Registration R TST General Options Request Nu Select Printer 3 HPLJ4700 03 IT on prgrfp02 Business Name g Microsoft Office Docum
10. to Email and it can not be changed Clearance Message Channel Address should be a valid email address in the specified 1 of 1 1 10f1 1 10f1 Edit No Records Edit _ 2224 42 Customs Registration New Users S mn 3 The following screen is displayed Facility Details Query Facility Name 4 1 20f2 Facility Type Status Premises Branch 4 Clickon a Facility Name link to modify the facility b Add button to add another facility 4 5 4 Warehouse Facility 1 After filling all the fields below click on Save button to proceed Facility Details Save Cancel Facility Name Dyna Tr ading Warehouse Facility Type LETTRES gt Status Active 2 The following screen is displayed Facility License Details Facility Name Dyna Trading Warehouse Proposed Area sq ft E License Number Facility Type Warehouse Status Active Issue Date Expiry Date 3 Fill in all the applicable fields 4 Select the Facility Mode from the following list a Private b Public 5 Select the Building Type from the following list Flatted factory Multi storey warehouse Other Purpose built warehouse Shop house warehouse Uncovered yard 26 DUBAI CUSTOMS 4 5 4 1 Facility Contacts 1 Please refer to section 4 5 1 1 4 5 4 2 Facility Address 1 P
11. Address Line 1 Country City Edit Attachments Add Query Delete 1 10f1 Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit gt Inventory Report Current Inventory Inventory Report TXT 67 Edit 2 Click on a Save button to save the facility b Delete button to delete the facility 3 The following screen will be displayed Facility Details Query 1 40f4 Facility Name 4 Facility Type Status ding Hatta Premises g Jevel Ali 4 Clickon a Facility Name link to modify the facility b Add button to add another facility 4 5 3 Premises Facility 1 After filling out all the fields below click on Save to proceed ES E Facility Name na trading Hatta Premises Status Active Facility 2 The following screen is displayed 24 Customs Registration New Users 2224 42 CUSTOMS DUBAI Facility License Details Save Delete Facility Name Dyna trading Hatta Premises Facility Type Premises Status Active Facility Contacts Add Query First Name Facility Address Add Address Line 1 Attachments Add Query Document Title Last Name Document 3 Fill in all the applicable fields Note ae 4 format i e XXX amp XX XXX Customs Location
12. D SIGN IN Username ABOUT DUBAI TRADE FAQ TRAINING Password Forgot Password Modify Registration Registration Enquiry NEW USER OTHER LINKS WELCOME TO DUBAI TRADE Ala DP WORLD 5 Click here NEED HELP call us now 971 4 437 1000 tare dubaitrade ae LN 7 4 3 The following screen is displayed listing all the online services that can be used without logging in to Dubai Trade portal also called Open Services for Dubai Customs Tip Login to Dubai Trade Portal requires a User Name creation on Dubai Trade Portal It will also be created as part of the Dubai Customs registration process Details will follow in the below section 4 6 1 DUBAI CUSTOMS 3i Dubai Trade Microsoft Internet Explorer Ele Edit View Favorites Tools Help Og f ser 8 1 m 1 http Jjuat dubaitrade ae portal commonjServices jsp servicemcustoms amp lang codemen 07 00 11 WE RE HERE TO HELP 00777 971 4 445 3222 f customercare dubaitrade ae New ABOUT DUBAI TRADE FAQ IS M tive online ser included are o ter for more than one for On ed to register v at permits the h will remain ess or service activity that you client holds valid li ion Dubai Customs wil j regulation to Dubai e CWL CODE Other Service
13. FAQ Enquiry e TrackR License Details License Number Business Name Arabic License Type Registration Category x Issuing Authority Other Services of Employees Issue Date B e HS ch Business Contact Details Expiry Date BH Phone Country Area Number Renewal Date E Fax Country Area Number Email Operational Email Website 2 Fill in all the applicable fields Note Phone Mobile amp Fax should be entered in Country Area Number format For example a UAE Mobile could be like 971 50 1234567 or a UAE Phone could be like 971 4 1234567 Only the country codes of GCC countries are allowed for Phone Mobile and Fax Numbers Email should to be in the specified format i e xxxGxxx xxx Website should be in the specified format i e www Xxx Xxxx Operational Email is used to send alerts to the clients 3 Fill in all the applicable fields to save the draft of the request 9 Customs Registration New Users DUBAI CUSTOMS 4 Click on Save as Draft button 5 The following screen is displayed p DUBAI CUSTOMS Service Request Detail New Business Registration kindly take a note of the following information This information can be used to Track your Request using the Track Request facility This request will be automatically de
14. Issue Date Expiry Date Issuing Country Edit 4 6 1 Login Details 1 Fill in all the applicable fields Note Check Login Availability button is disabled This will be enabled only when you enter value in Login Id field Login Details Please Note Login Id once created cannot be removed Login Id Password Max 30 Char Hint Question Ld Hint Answer 2 Click on the Select Icon 2 to select a Hint Question 3 Select the Hint Question from the following list 29 Customs Registration New Users DUBAI CUSTOMS Pick Microsoft Internet Explorer provided by Information Technolo SEE What is your Favorite city What is your favorite color What is your library card number What is your pet name What is your primary frequent Flyer number What was your First phone number 4 Click onthe Arrow 2 5 Click on a OK button to select the Hint Question b Cancel button to cancel the selection and close the pop up Login Details Please Note Login Id once created cannot be removed Login Id ABDULREHMAN Password Max 30 Char eeeesses Hint Question What is your primary frequent Hint Answer L 45623 Check Login Availability 6 Click on Check Login Availability button to check whether the login id entered is available in Dubai Trade or not 7 If the Login Id is available following message
15. It also explains the steps for making payment against the new registration and describes options available to user when the request is suspended or approved by a Customs Officer e How to use Renew Business Code This chapter explains steps for Business Code renewal by a company 1 3 Reference Documents 5 NO DOCUMENT LOCATION 1 4 Abbreviations and Terms Client Registered and Approved Company Users Registered or Unregistered User CR Officer Client Registration Officer Sr CR Officer Senior Client Registration Officer 4L DUBAI CUSTOMS y Customs Officer Either CR Officer OR Sr CR Officer ECR Enterprise Client Registration DTP Dubai Trade Portal Forms Set of user input fields used for entering the data by Users Screens Set of forms links and user interface elements generally dealing with a specific system functionality cL DUBAI CUSTOMS 2 About User Interface The following table provides the description of common buttons or links and illustrates how to use them during the registration process Button Description Submit Saves and submits the specified record to the next step in the process Withdraws the suspended request Continue 1 Proceeds to the next screen 2 Allows the client the continue submitting the request whether it s a draft request or a suspended one Make Payment Allows the client to make a payment for an approved reques
16. MS 21 Besistration No Record ser Id First Name Middle Name gt Last 2 The following screen is displayed Note To select an existing User Kindly provide the User Code and then click on the Select Icon in the Last Name field User Details User Contact Details User Code Mobile 571 55 1665071 Country Area Number 7 First Name Abdul Phone 571 4 3498234 Country Area Number Middle Name Rehman Fax Country Area Number 971 4 3498233 Last Name Khan td Email abdul rehman dynatradinglimited Gender Male v Alternate Email abdul rehman dynatracinglimited Designation Nationality UAE United Arab Emirates v Place of Work Dubai Date of Birth 17 03 1976 Preferred Mode of Contact Email v Place of Birth United Arab Emirates M 3 Fill in all the applicable fields 4 Click on a Save button to save the changes and fill more information of the user like Login Details Roles User Credentials User Address and User Attachments or Click on Delete to delete the record b Cancel button to cancel the process Note To select an existing user kindly provide the user code and then click on the select icon in the last name field User Registration Note To
17. T D DUBAI TRADE g Liy age GATEWAY DUBAI S PROSPERITY Dubai Customs Client Registration for New Users User s Manual 2224 32 Customs Registration New Users DUBAI CUSTOMS Document Details Document Information DOCUMENT NAME Client Registration for New Users Dubai Customs LAST UPDATED DATE CURRENT VERSION 1 0 Revision History VERSION DATE AUTHOR DESIGNATION DESCRIPTION OF CHANGE Approval History VERSION DATE NAME DESIGNATION COMMENTS 1 Distribution VERSION LOCATION DUBAI CUSTOMS Contents 1 NRODDU CTO N ese 4 1 1 REGISTRATION WITH DUBAI CUSTOMS aaa a aa 4 1 2 DOCUMENT ORGANIZATIONS VPE NEN 4 1 3 REFERENCE DOCUMENTS rois bas 4 1 45 E 4 2 ABOUT USER 6 3 HOW TO USE DUBAI TRADE PORTAL aaa aa aaa aaa aaa aaa aaa aaa aaa 7 4 HOW TO USE NEW REGISTRATION esee nana nana a aaa aa aaa aa aaa
18. a OK button to add it to business b Cancel button to cancel to close popup 6 After clicking on OK button following screen is displayed Business Type Added Business Types cannot be deleted Business Type roker 4 Save Cancel 7 Click on a Cancel button to cancel the record b Save button to save the record 8 After adding the business type following screen is displayed o 1 101 9 Click on button to add more business types Note Business Type once added cannot be deleted 4 4 License Activities 1 Click on button icense Activities Delete No Records License Activity 14 2224 32 Customs Registration New Users DUBAI CUSTOMS 2 The following screen is displayed License Activity El Save Cancel License Activities 3 Click the Select Icon J to show list of all the license activities 4 Select the License Activity by clicking on the arrow on the left side Pick Microsoft Internet Explorer provided by Information Technology Center O CE License Activity Accidents amp Liabilities Insura Accounting amp Bookkeeping Accounting amp Office Machinery Manufacturing Acids amp Alkalines Trading Acquarium Park Acupuncture Therapy Clinc Adhesives Manufacturing gt gt gt gt gt gt gt gt gt gt Adhesives Tradin
19. ation New Users m mn Facility License Details 1 of 1 Facility Name Dyna trading Jevel Ai Status Active Facility Type Branch Facility Contacts Add Query No Records a Mobile Last Name lt Email Country Area Number First Name Facility Address No Records Uu pem Address Line 1 Country City lt Edit Attachments Add Query No Records Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit 2 Following sections must be filled for a Branch Facility e Facility Contacts e Facility Address 4 5 1 1 Facility Contacts 1 Click on Add button to add a Facility Contact No Records Facility Contacts Email First Hame Last Name Country Area Number 2 The following screen is displayed Facility Contacts Save Cancel First Name mohammed Mobile Country Area Number Phone Country Area Number 971 55 1665070 971 4 3498234 Middle Name Amjad Last Name Ai Fax 571 4 3498233 Country Area Number Designation Owner Email jie d amjad ynatradinglimited com Nationality UAE United Arab Emirate Date of Birth 19 07 1976 Gender Male v Place of Birth United Arab Emirates Place of Work Dubai 3 Fill in al
20. b Emirates Dubai 54321 E3 6 Click on Edit button to modify the address details Delete button to delete the address details button is disabled to accept only one address for a business Not Available is added to facilitate the successful migration of Mirsal1 and Mirsal2 records as some of these records does not have values in City State or Country This is applicable to all address entities be it facility address user address or business address System will validate if user will select Not Available in City State or Country fields and will throw error to indicate not to pick Not Available in any of above mentioned fields 4 3 Business Types 1 Click on button bess Type No Records Business Type 2 The following screen is displayed Business Type Added Business Types cannot be deleted Business Type Save Cancel 3 Click the Select Icon J to show a list of all the business types 4 Select the Business Type by clicking on the arrow on the left side 13 Customs Registration New Users DUBAI CUSTOMS Pick Microsoft Internet Explorer provided by Information Technolo SEE CE Broker CH Cargo Handler Courier Customs Warehouse Exporter Commercial Importer Commercial Shipping line Agent 5 Click on
21. el button to cancel the record 5 After clicking on Save button following screen is displayed 3 Facility Contact Credentials Add Query Deete 1 10f1 Identity Number Identity Type Issue Date Expiry Date Issuing Country Edit KD893898 Passport 17 08 2009 16 08 2014 United Arab Emirates 6 Click on a Edit button to modify the credential record b Delete button to delete the credential record 4 5 1 2 Facility Address 7 Click on button aci Address Ada Query No Records Address Line 1 Country City Edit 8 The following screen is displayed Facility Address save Cancet Address Line 1 Dyna Trading LLC 173644 Address Line 2 Industrial Area 1 Country U ab Emirates Ld Address Line 3 Emirate State Province Street Industrial Area 1 is Area Sharjah Facility Location Industrial Area 1 Plot No 33 9 Fill in all the applicable fields 19 2224 42 Customs Registration New Users m mn 10 Click on a Save button to save the record b Cancel button to cancel the record Please note that the fields Plot No amp Facility Location are required to save a Facility Address record 11 After clicking on Save button following screen is displayed Facility Address Add 1 10f1 Address Line 1 Country City Edit Dyna Trading LLC United Arab Emirate
22. ent Development Dubai Registration Categ No of Emplof Siztus Paper Print to file Business Contact D 3 Comment 4th Floor Country Area Num Page Range Country Area Num AI Number of copies 4 Selection Current Page Operational E Q Pages 1 Collate GH p Enter either a single page number or a single page range For example 5 12 NOC Nui Business Address 1 1ofi1 Address Line 1 Country P 0 Box gt 206 Al Amal Tower United Arab Emirates Dubai 3047 Business Types 1 5of5 Business Type gt Broker gt Courier gt CH Cargo Handler gt Customs Warehouse gt Importer Commercial License Activities v 18 After clicking on Continue button the following screen is displayed 37 Customs Registration New Users DUBAI CUSTOMS Usage Terms Terms and Conditions New Business Registration PORTS CUSTOMS AND FREE ZONE CORPORATION WEB PORTAL TERMS AND CONDITIONS AGREEMENT FOR USE OF THE PCFC PORTAL Use of the Portal Welcome to www dubaitrade ae This site is owned and operated by Ports Customs amp Free Zone Corporation PCFC PCFC is a public corporation established pursuant to Law 1 of 2001 1 User Requirements 1 1 These are the terms and conditions of the Ports Customs amp Free Zone Corporation and its affilia PCFC us we or our portal www dubaitrade ae the Portal These terms and conditi
23. essssss 45 6 1 RENEW BUSINESS CODE is reir re earn aee va ca vr rao vu Ue Va Vua vv ro Fu Vi e a vx EO ro aa 45 6 2 ATTACHMENTS 46 cL DUBAI CUSTOMS 1 Introduction 1 1 Registration with Dubai Customs All companies that wish to declare Customs declarations for themselves or their clients for the import export or transshipment of goods or handling of the same in Dubai are required to be registered with Dubai Customs Dubai Customs now provides complete registration services online The companies intending to get registered with Dubai Customs need to apply online and receive the approval electronically after review of application and payment collection by the Customs authorities This document covers detailed steps for registration with Dubai Customs 1 2 Document Organization This document is organized into 5 chapters sections About User Interface This chapter explains commonly used buttons and link during the registration process e How to use Dubai Trade Portal This chapter explains steps for navigating Dubai Trade Portal to access the three registration related open services of Dubai Customs e How to use New Registration This chapter explains the steps for filling information related to new registration and submission of request for approval How to use Track Registration This chapter explains the steps for tracking a new registration request
24. g 5 Click on a OK button to add it b Cancel button to cancel the process 6 After clicking on OK button following screen is displayed License Activities License Activity fccess Cradles Manufacturing 7 Click on a Cancel button to cancel the record b Save button to save the record 8 After clicking on Save button following screen is displayed License Activities License Activity gt Access Cradles Manufacturing 15 DUBAI CUSTOMS 9 Click on a Add button to add another License Activity b Delete button to delete the already added License Activity 4 5 Facility Details 1 Click on button to add a facility No Records Facility Name 4 Facility Type Status 2 After clicking on button following screen is displayed Facility Details Facility Name Status Active v Facility Type Mv 3 Below are the available facility types in the system Branch Free zone Premises Warehouse 4 Fill in all the applicable fields 5 Click on a Cancel button to cancel the record b Save button to save to add more details of the facility Note Depending on the Facility Type different fields have to be filled in This is described in the following sections 4 5 1 Branch Facility 1 The following screen is displayed if the Facility Type Branch is selected 16 2224 42 Customs Registr
25. h access Access to or use of the Portal or pages linked to it will not necessarily be uninterrupted or error free We may log off any user for inactivity on the Portal during such period as we may decide 2 2 PCFC accepts no obligation to monitor the use of the Portal PCFC does however reserve the right to block your access to the Portal and or to take such other action as may be necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation 2 3 The Portal includes links to external portals websites and may include links to co branded pages We have included links to these portals websites and co branded pages to provide you with access to information and services that you may find useful or interesting We are not responsible for the content of these portals websites and pages or for anything provided by them gt 19 Read the Terms and Conditions carefully 20 Click on a Agree button if you agree the terms and conditions b Do Not Agree button if you disagree and do not accept the terms and conditions New Registration Confirmation New Registration Request has been sent for approval Please note the following information for your reference Request Id 1 203854294 Status Submitted Request Date 07 12 2010 12 10 42 PM Validation Code 40571 21 Click on Print Request button or Print Screen button to print the submitted request for
26. is displayed Notification Login ID is Available SBL BPR 00131 8 If the Login Id not available following message is displayed Notification This Login ID is not Available Sorry for the Inconvenience SBL BPR 00131 30 2224 42 Customs Registration New Users m mn 4 6 2 Roles 1 Click on Add button Role Add Query t No Records Role Name 2 The following screen is displayed 3 Select the appropriate role from the following list Authorized Person Broker Representative Individual Manager Owner Partner Sponsor Trader Representative Roles Role Name PT 4 Clickon a Save button to save the record b Cancel button to cancel the record 5 The following screen is displayed Roles Add Query Delete 1 10f1 6 click on button and repeat the steps from 1 to 5 to add another role 4 6 3 User Credentials 1 Click on Add button gpgentials l No Records Identity Number Identity Type Issue Date Expiry Date Issuing Country Edit 2 The following screen is displayed 31 22241 42 DUBAI CUSTOMS entials Identity Humber 67656 Issue Date lo 1 01 2005 Identity Type Passport Expiry Date 0 1 01 2012 Issuing Country United Arab Emirates wi 3 Fill in all the applicable fields 4 Click on a Save button to save the reco
27. l Date 7 Click on a Save button to save a draft of the request b Submit button to send the request for approval c Cancel button to cancel the request 8 After clicking on Submit button Please fill Reason for Amendment in the next screen 45 _ Customs Registration New Users B naretsrOLs voL DUBAI CUSTOMS Request Details Request Number 1 220325119 Request Type Amend Renew Business Code Request Status Draft Reason for Amendment Continue Back 9 Click on a Continue button to submit the request b Back button to navigate to the previous screen 10 After clicking on Continue button following screen is displayed VoU DUBAI CUSTOMS Log In Out Service Request Detail Renew Business Code Request Confirmation Renew Business Code Request has been sent for approval Please note the following information for your reference Request Id 1 16292078 Status Submitted Created Date 03 05 2010 10 49 46 AM Validation Code R597898 Print Request 11 Please refer to the step 22 of section 4 9 to know more detail on Print Request button 6 2 Attachments 1 Please refer to the section 4 5 1 3 to know more details on uploading the attachment 46
28. l the applicable fields 4 Click on a Save button to save the changes b Cancel button to cancel the changes 5 After clicking on Save button following screen is displayed 17 Customs Registration New Users 2224 42 DUBAI CUSTOMS Facility Contacts Save Cancel First Name Mohammed Middle Name Amjad Last Name Ai Mobile 971 55 1665070 Country Area Number Phone Country Area Number 971 4 3498234 Fax Country Area Number 971 4 3498233 Designation Owner Email hed amjad dynatradinglimited com Nationality UAE United Arab Emirate Gender Male v Date of Birth 19 07 1976 Bd Le M lt al Place of Work Dubai Place of Birth United Arab Emirates v Facility Address Add e No Records Address Line 1 Country P 0 Box Edit Attachments Add Query No Records Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit Facility Contact Addresses 1 Click on button to add a Facility Contact Addresses No Records pptact Addresses ddress Line 1 Country City P 0 Box Edit 2 After clicking on button following screen is displayed Contact Addresses Address Line 1 206 Amal Tower
29. layed Facility Details Query 1 10f1 Facility Name Facility Type Status A Branch Active 14 Click on the Facility Name link to modify the facility details 15 Click on Add button to add another facility and repeat the steps as mentioned in section 4 5 Please save Facility Contacts and Facility Address information before saving Facility License Details information After modifying any field if client does not save modification change and proceed with furnishing the other details he she will get a warning message to save the changes 22 Customs Registration New Users FN moa DUBAI CUSTOMS Facility License Details Save Delete 1 of 1 Facility Name Branch Facility Ghubaiba Status Active Facility Type Branch Windows Internet Explorer Facility Contacts 2 You have unsaved changes on Facility License Details Continue Add Query First Name pie ntry Area Number No Records Facility Address Add t No Records Address Line 1 Country City Edit Attachments Add Query dete No Records Document Title lt Document Type File Name Max 200 char File Type Document Size in Bytes Edit Click on e OK button to continue without saving the modifications e Cancel button to save the modified information 4 5 2 Free Zone Facility 1 After fil
30. lease refer to section 4 5 1 2 4 5 4 3 Facility Attachments 1 Please refer to section 4 5 1 3 Facility License Details Facility Name Trading Warehouse Proposed Area sq ft Facility Type Warehouse License Number 4891922 Status Active Issue Date 09 ad Facility Mode Expiry Date 09 09 2011 EH Building Type b Facility Contacts Add Query Delete 1 10f1 a Mobile First Last Ni l irst Name ast Name Email Country Area Number gt Mohammed Ali mohammed amjad amp dynatradinglimited com 971 55 1665070 Facility Address Add Delete 1 10f1 Address Line 1 Country City Edit gt Industrial Area 1 69 United Arab Emirates Sharjah 3047 Edit Attachments Add Query No Records Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit 2 Click on c Save button to save the facility record d Delete button to delete the facility record 3 After clicking on Save button following screen is displayed Facility Details Query 1 3of3 Facility Name Facility Type Status 4 Click on a Facility Name link to modify the facility b Add button to add another facility 4 6 User Registration 1 Click on Add button 27 2 Customs Registration New Users AI CUSTO
31. leted if it is not submitted with in next 15 days Request Id 1 203854294 Validation Code 40571 New Business Registration Business Details Request Id 1 203854294 Business Name Dyna Trading LLC Business Name Arabic Registration Category Dubai based companies No of Employees 51 100 Business Contact Details Phone 971 4 3498234 Country Area Number d Fax 971 4 349823 Country Area Number aas Email dynatr dynatradinglimited com Operational Email cynatr dynatradingtimitec com Website www dynatradinglimited com License Details License Number License Type Issuing Authority Issue Date Expiry Date Renewal Date 40571 Commercial Department of Economic Development Dubai 13 09 2007 13 09 2012 13 09 2010 1 of 1 1 of 1 6 Note down the information given in the message This information is useful to track the request later on Note that the Validation Code is the same as the Business License 7 Click on Next button to proceed to the next step 8 The following screen is displayed 10 Customs Registration New Users DUBAI CUSTOMS gt DUBAI CUSTOMS Business Details Request Id 1 203854294 Business Name Dyna Trading LLC Business Name Arabic License Details License Number 40571 License Type Commercial Issuing Authority Department of Economic 1 of 1 Develop
32. ling in all the fields below click on Save to proceed Facility Details Facility Name Trading Freezone Status Active Facility Type rr zone v 2 The following screen is displayed Facility License Details Save Delete 1 of 1 Facility Name Dyna Trading Freezone Status Reference Code v Facility Type Free zone Facility Contacts Query D No Records i S Mobile First N Li Email irst Name ast Name Country Area Number Facility Address No Records Address Line 1 Country City Edit Attachments t No Records Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit 3 Fill in all the applicable fields Note 4 Facility Contacts amp Facility Address sections are not applicable for Free Zone Facility 23 cL DUBAI CUSTOMS uploading attachment to a Facility Please refer to section 4 5 1 3 4 5 2 1 Facility Attachments 1 For more information on Facility License Details Save Delete 1 of 1 Facility Name Trading Freezone Status Active Facility Type Free zone Reference Code DUBAI MEDIA CITY Al v Facility Contacts Query No Records First Name Last Name Email psc e PES Facility Address No Records
33. ment Dubai Registration Category Dubai based companies Issue Date 1 No of Employees 51 100 Expiry Date 1 Business Contact Details Renewal Date 13 0 Phone 1 3498234 B Country Area Number Fax 971 4 3498 Country Area Number cynatr c Operational Email dynatrOcynatradinglimited com dynatradinglimited com Website www NOC Number 9 Button shown on the screen allows to do the following Save Saves all the changes made to the registration request in draft format e Preview amp Submit Displays a read only preview of the request on a new screen and provides a button to submit the request You would only usually use this button when your request have been finalized e Cancel Cancels the current registration request 10 Following sections of the business profile should be filled before submitting the request Business Address Business Type License Activities Facility Details User Registration Attachments Document Templates and Group Information 11 _ 2224 42 Customs Registration New Users S mn Business Address Add Query No Records Address Line 1 Country City P 0 Box Edit Add Query No Records Business Type License Activities Add Query e License Activity No Records Facility Details Add Query No Records Facility Name Facility Type Status
34. obile number and click on warning checkbox as displayed in above screenshot to proceed further with payment for request Select the type of payment and fill in all the applicable fields Click on Payment button to complete the transaction 44 DUBAI CUSTOMS 6 How to use Renew Business Code This service is to renew the registration of a client This option allows the user to change the License Expiry Date and the License Renewal Date It also gives the option to upload documents to support the changes 6 1 Renew Business Code 1 Refer to the section 3 on how to access Renew Business Code service 2 After clicking on the Renew Business Code link following screen is displayed vM LL DUBAI CUSTOMS Log In Out Renew Business Code Business Code OK Cancel Provide the Business Code 4 Click on a OK button to proceed b Cancel button to cancel the request 5 After clicking on OK button following screen is displayed DUBAI CUSTOMS Renew Business Code Renew Bus ode Save Submit Cancet 1 of 1 Request Id 1 Business Code AE Imperial Business Name 72 LLC Business Name Arabic Attachments Add Query Document Title Document Type File Name Max 200 char File Type Document Size in Bytes Edit No Records 6 Change the License Expiry Date and the License Renewa
35. on Details and the Broker Certification details are not available then enter your Trade License Details in Broker Certification fields User Registration Query 1 10f1 User Id First Name Middle Name Last Name 5 Click on a Add button to add another user b Last Name link modify the user details 4 7 Attachments 1 Please refer to section 4 5 1 3 4 8 Document Templates This section is having the templates of the documents to be filled in and uploaded by the users wherever applicable The available templates are e Download Letter of Undertaking for Clearing Agent e Download Letter of Undertaking for Importer e Download Letter of Undertaking for Shipping Agent 1 Click on link to download the template file to the local system 2 Upload the filled scanned copy of the above document as applicable Please refer to the section 4 5 1 3 for uploading a document 4 9 Group Information 1 Click on Add button Group Informations Group Business Name Relationship Type Edit 2 The following screen is displayed 3 Provide the Business Code for the business you want to group with 4 Click on the Select Icon to retrieve the Business Information 5 Select the business 33 Customs Registration New Users DUBAI CUSTOMS Dyna trading Hatta Premises Premises D Pick Account Microsoft Internet Explorer provided by Information Techn pup oo Busine
36. ons together referred to as the or this Agreement govern your use of the Portal and your use of any services offered via the Portal and you agree to be bound by them You and your refers to the organization which you have named as the user on the registration form relating to the Portal You confirm that you the individual who has completed the registration process are fully authorized to bind your organization to this Agreement You will make all your users of the Portal aware of this Agreement and will ensure they comply with its terms at all times 1 2 Following registration you will only be accepted as a user of the Portal and you will only be permitted to use the Portal once you receive a confirmatory email from us Without prejudice to the fact that this Agreement governs all your use of the Portal and your use of any services offered via the Portal you will have no right to use the Portal and we will have no obligations to provide you with access to it until you receive that confirmatory email 1 3 You will ensure that all your systems which may be used to access the Portal have Internet Explorer 5 0 or later version and Windows 95 98 or XP installed and that all leased lines or other connections PCs with all appropriate available memory and disk space are paid for and in place 2 Our Responsibilities 2 1 We agree to provide you with access to the Portal There may however be times when we are unable to provide suc
37. rd b Cancel button to cancel the record 5 After clicking on Save button following screen is displayed Identity Type Issue Date Expiry Date 01 01 2012 Passport 01 01 2005 6 Click on a b Delete button to delete a certain record User Address Please refer to section 4 5 1 1 4 6 4 User Attachments Please refer to the section 4 5 1 3 4 6 5 After uploading documents Click on Issuing Country United Arab Emirates Add button to add another User Credentials record Save button on User Details to save the user record User Details Save Delete User Details User Contact Details Delete button to User Details to delete the user record 1 of 1 First Name Abou Mobile 5 665071 Country Area Number Middle Name Rehman Phone Country Area Number Last Name Khan Fax 4 Country Area Number Email abdul rehman dynatradinglimited Designation PCB Alternate Email Place of Work Duba Nationality Preferred Mode of Contact Email Date of Birth Place Of Birth abdul rehman dynatradinglimited v UAE United Arab Emirates United Arab Emirat 4 After clicking on Save button following screen is displayed 32 DUBAI CUSTOMS In case if the system prompts to enter Broker Certificati
38. rer provided by Information Technology Center easi icauiiigy yaleway Mens 97955 5 Service Provider Dubai Customs Service Miscellaneous Settlement Amount Dhs 100 0 Payment Method 9 Credit Card O Edirham O Direct Debit Email Id i Mobile No e g 00971 050 5547543 Warning Please read the following before proceeding with the 3 Agee AU J Ib 50 payment process Sa Caii of DAR DS oe ui gl NET Valued Customer in order to ensure your full legal rights and security while paying online for your services please avoid paying for your services through a third person party or by using a credit card in the name of someone other than yourself ghail 0 Gal In case of dispute by the original card owner gh AS 3 the service will be legally liable to imprisonment and fined as per 2 QI ost 115 10 54 to clauses 10 amp 11 of UAE Federal Law No 2 Of 2006 on eS a ARES Ci The Combat of Information Technology Crimes quem 3554 Sa The person party or company benefiting from such payment for 1 have read the above warning and understood the consequences Fuse c ce For Inquiries gal Call AskDubai 7000 40000 700040000 gil ces diu desis 43 2224 42 Customs Registration New Users m mtn 5 Provide email id M
39. s ts and as Free ompanies and to whom their E TO THE CLEARANCE AND TRANSACTION SERVICES y Policy Terms and Condition Copyright 2006 2009 Dubai World Corporate Services FZE All rights reserved E Done amp J Local intranet 4 this page the following links will be displayed to do the activities related to Customs registration a New Registration b Track Registration c Renew Business Code T cL DUBAI CUSTOMS 4 to use New Registration New Registration open service provides a set of screens and forms to create a new registration request through Dubai Trade portal User is required to enter business profile information business address details business types amp services facilities users business group details and add any attachments to complete the registration request During registration the request can be saved as draft and it can be continued later on Once the registration request is submitted it is sent to the Customs Officer for review and approval To access the New Registration screen please refer to the section 3 4 1 Business Profile This section explains entering basic information of a Business such as Business Name License details Contact details etc 1 The following screen is displayed as the first screen on clicking the New Registration link New WE RE HERE TO HELP 757757 wee io 800 4464 3225209 S OR ABOUT DUBAI TRADE
40. s Sharjah 73644 12 Click on a Edit button to modify the record b Delete button to delete the record 4 5 1 3 Facility Attachments 1 Click on button R r ments Query Delet No Records Document Title Document Type File Name File Type Document Size in Bytes Edit 2 The following screen is displayed Attachments Save Cancel File Name LH Document Title Document Type 3 After clicking on Select Icon J following screen is displayed Please specify a File Hame File Name Browse J 4 Click on Browse to select the file to be uploaded 5 The following screen is displayed 20 2 Customs Registration New Users AI CUSTOMS Choose file Look in 3 Desktop 2 My Documents 9 Computer Recent amp JMy Network Places Documents My Computer amp My Network Places File name gt si Files 6 Choose a file to attach Files of type 7 Click on Open button 8 The following screen is displayed ttacbmen Save File Name New Text Document Document Title of plan offwarehouse Document Type Copy of the Plan of Warehouse 9 Click on a Save button to save the record b Cancel button to cancel the record Note d ate 4
41. select an existing User Kindly provide the User Code and then click on the Select Icon in the Last Name field User Details User Contact Details User Code Mobile Country Area Number First Name Phone ral Middle Name Country Area Number Fax Last Name d Country Area Humber 5 After clicking on Save button following screen is displayed 28 _ Customs Registration New Users User Details Save Delete 1 of 1 User Details User Contact Details First Name Abdul Mobile 55 4665071 Country Area Number i Rehm Middle Name Rehman Phone 57 4 3498234 Country Area Number Last Name Khan Fi 971 4 3498233 Gender Male x Country Area Number Email abdul rehman dynatradinglimited Designation PCB Alternate Email abdul rehman dynatradinglimited Place of Work Dubai Nationality UAE United Arab Emirates v Preferred Mode of Contact Email v Date of Birth Place Of Birth United Arab Emirat Login Details Please Note Login Id once created cannot be removed Login Id Password Max 30 Char Hint Question Ld Hint Answer Add Query No Records Role Name User Credentials Add Query Deet No Records Identity Number Identity Type
42. ss UCID gt Attach Add Documen Document Templates Template Download Letter of Undertaking for Clearing Agent Applicable for Broker Business Type Download Letter of Undertaking for Importer Applicable for Importer Business Type Download Letter of Undertaking for Shipping Agent Applicable for Shipping Agent Business Type Group Informations Save Cance Kindly provide the Group Business UCID and then click on the Select Icon in the Group Business Name field Group Business UCID 1414 Relationship Type v Group Business Name Ll 6 Select a Relationship Type from the following list Parent Other Subsidiary Kindly provide the Group Business UCID and then click on the Select Icon in the Group Business Name field Group Business UCID AE 1001414 Relationship Type Parent v Group Business Name Newland organisation Ld 7 Click on a Save button to save the record b Cancel button to cancel the record 8 After clicking on Save button following screen is displayed Group Informations Ae Query Group Business Name Relationship Type gt Newland organisation Parent 9 Click on a Edit button to modify the record b Delete button to delete the record 34 Active Active 1 10f1 Last Name 4 Khan No Records Document Size in Bytes Edit 1 30f3 1 10f1 1 10f1
43. t It will direct the client to a new page for ePayment to make the payment Recheck Rechecks the Status of the Payment made using the above option Go to Homepage Takes the client to the Homepage of the application Applicable only for logged in Users agree Indicates that the client have read and understood the Terms amp Conditions and wants to proceed with the submission of the request disagree Indicates that the client have read and understood the Terms amp Conditions and DO NOT want to proceed with the submission of the request 9 Navigates to the previow record Usels DUBAI CUSTOMS 3 How to use Dubai Trade Portal All Customs online services are available through a single internet portal called Dubai Trade Portal http www dubaitrade ae This portal serves as a gateway for trade facilitation providing not only Dubai Customs Client Registration services but also online services for other authorities that are required by the trading community in Dubai This section explains the steps to use Dubai Trade Portal for accessing Client Registration services of Dubai Customs 1 Open the web browser Internet Explorer and type the URL www dubaitrade ae NTTP Tip Save the shortcuts in your Browser s Favorites for easy access in the future 2 Under Dubai Customs section click the link Click here as shown in the below screen Brought to you by OP DP WORL
44. to withdraw registration request b Continue button is enabled when the status of the request is either Suspended or Draft and it allows the user to do further modifications for the registration request c Make Payment button is enabled when the status of the request is Approved and it is useful to make the payment for registration request d View Payment Detail button is enabled always and is useful to view all the payment transactions for that registration request Make Payment View Payment Detail 1 10f1 Request Number Request Type Request Status Requested By Request Date Track Request gt 1 147033307 New Registration Request Approved Guest User 26 10 2010 1 10f1 Note Type Created By Created Date v Approval Notes R 26 10 2010 40 cL DUBAI CUSTOMS This section describes the steps to view the payment transactions made against a registration request 1 5 2 View Payment Detail After 5 step of 5 1 click on View Payment Detail button to view the payment transactions against the registration request as gistration Request Request Id Request Type 1 10f1 Request Status Requested By Request Date 0 New Reg Approved G 26 10 2010 1 10f1 Payment Transaction Transaction Transaction Charge Transaction Payment T T R LI ID DD Date Type Amount Description GRE gt 1 147474914 Under
45. tration request 1 After 5th step of 5 1 click on Make Payment button The following screen is displayed Payment Confirmation You are authorizing us now to direct your payment request to Dubai e Government payment site Payment Id 1 2FYDCW Amount 100 2 Click on Cancel button to go back to the header details of the registration request Track Request tinue Make Payment View Payment Detail 1 10f1 Request Number Request Request Status Requested By Request Date 2 1 147033307 New Registration Request Approved Guest User 26 10 2010 Notes Query 1 10f1 Note Note Type Created By Created Date gt sdfsdfsdfsdf Approval Notes R 26 10 2010 3 Click OK button to continue with the payment e payment application is opened in a popup window This displays the amount to be paid 42 eL DUBAI CUSTOMS Customs Registration New Users Make Payment Microsoft Internet Explorer provided by Information Technology Center Home gt Reports gt ve ePayment Confirm a By clicking the confirm button you are authorizing us to redirect your request for payment of AED 100 00 through Dubai E Government payment site and your request will be cleared only on successful completion of the payment Confirm Cancel 4 Click on Confirm button to continue with the payment Make Payment Microsoft Internet Explo
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