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HP Deskjet 3900 series User`s guide

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1. Orientation Portrait or Landscape 4 Set the HP Real Life technologies as appropriate 5 Click OK to print the photo Use the What s This help to learn about the features that appear in the Printer Properties dialog box HP Real Life technologies 14 HP Real Life technologies make it easy for you to get better photos Automatic red eye removal and adaptive lighting to enhance detail in shadows are just a few of the technologies included Open HP Real Life technologies Follow these steps to open the HP Real Life technologies dialog box 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab and then click the Real Life Digital Photography button HP Deskjet 3900 series Use HP Real Life technologies Use the HP Real Life technologies dialog box to set these options 1 Automatic Red Eye Removal Click On to automatically remove or reduce red eye in the photo 2 Photo Brightening Make washed out images more vivid Click Automatic to allow the printer software to balance the contrast automatically 3 Adaptive Lighting Enhance detail in shadows Click Automatic to allow the printer software to balance lightness and darkness automatically 4 SmartFocus Enhance the image quality and clarity Click On to allow the printer software to focus the image automatically 5 Sharpness Adjust the image sharpness to your preference Click Automatic to allow the printer software to set the level of sharpening fo
2. 2 Open the printer Toolbox 3 Click Align the Print Cartridges 4 Click Align and then follow the onscreen instructions HP Deskjet 3900 series ES Note This feature might not be available in your operating environment Automatically clean print cartridges If your printed pages are missing lines or dots or if they contain ink streaks the print cartridges might be low on ink or might need to be cleaned If the print cartridges are not low on ink follow these steps to clean the print cartridges automatically 1 Open the printer Toolbox 2 Click Clean the Print Cartridges 3 Click Clean and then follow the onscreen instructions If your documents are still missing lines or dots after cleaning replace the print cartridges Caution Clean print cartridges only when necessary Unnecessary cleaning wastes ink and shortens the life of the cartridge ES Note This feature might not be available in your operating environment Print a test page Follow these instructions to print a test page 1 Open the printer Toolbox 2 Click the Print a Test Page button and then follow the onscreen instructions ES Note This feature might not be available in your operating environment View estimated ink levels Follow these instructions to view the estimated ink levels of the print cartridges that are installed in the printer 1 Open the printer Toolbox 2 Click the Estimated Ink Levels tab A Note If the print cartridges
3. Cartridges iii e ee A See a 40 Align the print Cartridges ooooocconinocccncnnncccnnnoconcnnncnnnnncnnnnnnnnonnnnnnnannnannnn nn ano nncnnn 42 Automatically clean print Cartridges o oo coccnnnnninnnccccnnnnoncnccnnnannonononan cnn naar nn 43 PrintacteSt page cia 43 View estimated ink levels issn o Ses 43 Maintain the printer DOdY ooooooccccnnnocccnnonococnnnnannncccnnnnn cnn nn nono nn nn nano nn nr naar rra rn nnnn nn 44 Remove ink from your skin and ClOthiN9 ooooocicccccnncnncnnncccononccncccncnnncnannnanonncnnno 44 Manually clean print Cartridges oooooocccncnnnninincccocconcconococonnnnnono nn cnn nnnncnnnnnnnnnnnnnno 44 Maintain print Cartridges oooooccccnninicccnnccnncnnccnonanononcnnnnnnnnnnnnnnnnnnnnn nan nncnnnnnnnnnns 46 Printer TOGIBOX AEE EEEE de nn td hn 46 10 Troubleshooting ooocioiicioir io dei 48 Printer does not prifttzcics is 6 ise sce Id E ae aes 48 Paper Min rn Gia Lis aa sie eatin Mashed 49 Paper problems 2 2 0 0 cee eaves aceite fe eee ee edna eternal aeieea cee eaves 50 Printers Stallman 51 Print cartridge problems sinini ete bie 51 Photos do not print COrreCtly ee eeesceeeeeeeeeeeeeeeeeeeeeeaeeeeseeeeeeeenneeeesenaeeeeeneneaeees 53 Print quality iS POON ise a 54 Document is Misprinted ccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeanaaeeeeceeeeeeeeseneneaeeaeeeeeees 55 Problems with borderless COCUMENES cceececeeeeseeeeeeeeeeeeeeeenneeeeesenaaeeeenenn
4. Lift the printer cover Push down on the print cartridge AJOIN Slide the print cartridge out of the cradle 4 Remove the replacement print cartridge from its packaging and carefully remove the plastic tape Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer 1 Remove the pink tape only AN Caution Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Do not remove the copper strips They are required electrical contacts User s guide 41 Chapter 9 1 Ink nozzles 2 Copper contacts 5 Slide the print cartridge firmly into the cradle at a slight upward angle until you feel resistance 6 Push the cartridge into the cradle You hear a snap when the print cartridge is correctly positioned 7 Close the printer cover 8 Align the print cartridges for optimum print quality For information about storing print cartridges see Maintain print cartridges For information about recycling empty print cartridges see Print cartridge recovery Warning Keep both new and used print cartridges out of the reach of children Align the print cartridges 42 After installing a print cartridge align the print cartridges to ensure the best print quality To align the print cartridges 1 Load Letter or A4 plain white paper in the paper tray
5. eel a 1 Power light e If the Power light is on the printer is either printing or ready to print e fthe Power light is off the printer is off e Ifthe Power light is flashing see the following information What the flashing light means The Power light can flash for several reasons e The printer cover is open e The printer is out of paper e A problem exists with the printer such as a paper jam or a problem with a print cartridge If an error message appears Read the error message that explains the problem and its solution If no error message appears Check the status of the printer by using the printer tools To gain access to the tools open the Printer Properties dialog box click the Services tab and then click the Service this device button Use the printer tools to perform the following tasks View estimated ink levels Clean the print cartridges Calibrate the printer Print a test page Perform other functions as needed HP Deskjet 3900 series Document prints slowly Multiple software programs are open The computer resources are insufficient for the printer to print at its optimum speed To increase printer speed close all unnecessary software programs when printing Best or maximum dpi print mode is selected The printer prints more slowly when Best or Maximum dpi is selected as the print quality To increase the printer speed select a different print quality mode Printe
6. Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click Presentation Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Documents 20 To print a draft or final document use the Printing Shortcuts tab Guidelines e For draft documents use Fast economical printing e Donot exceed the paper tray capacity 80 sheets of paper Prepare to print 1 Slide the paper guide to the left 2 Place the paper with the side to be printed on facing down in the tray and then push it into the printer until it stops The paper will extend over the edge of the tray 3 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click General Everyday Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Select the following print settings Print Quality Print On Both Sides if you want to print on both sides of the paper 5 Click OK HP Deskjet 3900 series Use the What s This help to learn about the feature
7. a test page View estimated ink levels Use the Toolbox Follow these instructions to use the printer Toolbox 1 2 Open the Printer Properties dialog box Click the Services tab and then click the Service this device button HP Deskjet 3900 series ES Note This feature might not be available in your operating environment User s guide 47 10 Troubleshooting Printer does not print Paper jam Paper problems Printer is stalled Print cartridge problems Photos do not print correctly Print quality is poor Document is misprinted Problems with borderless documents Error messages Power light is flashing Document prints slowly If you continue to have problems Printer does not print 48 Verify the following Verify the following conditions if the printer is not printing The printer is connected to the power source The cable connections are secure The printer is turned on The print cartridges are the correct print cartridges for the printer and are properly installed The paper or other media is correctly loaded in the paper tray The printer cover is closed The rear access door is attached Check the power light If the Power light is flashing there might be an error See Power light is flashing for more information Check the printer cable connection If the printer cable is attached to a USB hub a printing conflict might exist Two methods are available for solving the conflict At
8. maximum dpi Ez mode to enhance color matching and detail in the photo User s guide 15 Chapter 5 Exif Print Exif Print Exchangeable Image File Format 2 2 is an international digital imaging standard that simplifies digital photography and enhances printed photos When a photo is taken with an Exif Print enabled digital camera Exif Print captures information such as exposure time type of flash and color saturation and stores it in the image file The HP Deskjet printer software then uses this information to automatically perform image specific enhancements to create outstanding photos To print Exif Print enhanced photos you must have the following items e A digital camera that supports Exif Print e Exif Print enabled photo software Follow these steps to print Exif Print enhanced photos 1 Open the file that you want the Exif Print enabled photo software to print 2 Open the Printer Properties dialog box 3 Click the Paper Quality tab 4 Inthe Type is drop down list click More and then select the appropriate photo paper type 5 Inthe Print Quality drop down list click Normal Best or Maximum dpi 6 Select any other print settings that you want and then click OK The printer software automatically optimizes the printed image Store and handle photo paper Follow these instructions to maintain the quality of HP brand photo paper Storage e Keep unused photo paper in a plastic bag Store the packaged phot
9. of the tray 28 HP Deskjet 3900 series 3 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab and then specify the following print settings Size is An appropriate paper size Type is Plain paper 3 Click the Finishing tab and then specify the following print settings Pages Per Sheet and Posters Poster 2 x 2 Poster 3 x 3 Poster 4 x 4 or Poster 5x 5 Orientation Portrait or Landscape 4 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Iron on transfers When printing iron on transfers use HP Iron on Transfers for great results Guidelines e When printing a mirror image the text and the pictures are horizontally reversed from what appears on the computer screen A E gt x e Do not exceed the paper tray capacity 10 iron on transfers Prepare to print 1 Slide the paper guide to the left 2 Place the iron on transfer paper with the side to be printed on facing down in the paper tray pushing the paper into the printer until it stops The paper will extend over the edge of the tray User s guide 29 Chapter 6 30 3 X 19 Y y E AD A A Slide the paper guide firmly against the edge of the paper Print ES Note If your software program includes an iron on transfer pr
10. or to others For example Warning Keep both new and used print cartridges out of the reach of children Contents Na User s guide Welcome boina 3 Special features voii A 4 Get started itici ieirik aeai iae aa aiaei gania 5 Printer features i003 moi enini a e a a a aa a an 5 Power button and liQht 0 cccccececeeeeeceeceeeeeeeeseceaaeeeeeeeeeesesaaaeeeeeeeeeseeseenieaeees 6 Paper LE N AE E EEEN P E E EE eae 6 AARETE LALN LO e TEL EEEE E EE EE A ET 8 Ink backUp Mode vitoria da 9 Connect to the printer oooooononcncncoccccccococncnnnnnnnnononononnnnonananannconncnnncnononnnos 10 Print PHOTOS 5 mou ir lit 11 Print borderless Phot S ianiai att e a iii 11 Print photos witha border ii is 13 HP Real Life technologies ooooooccccocccccnnnccccnnccoconnoncnnccnncnncnnncnnnnnnnnno nn nnccnncnnnnnnnns 14 PhotoREtiisccrtt aa E orien aaa bettas senees aaaea aaae ean ETE EE a Ea 15 Maximum dpi se ne aee aeaa a aeh iaieiiea E Aeae 15 SAT A E RT T E T eesti 16 Store and handle photo Papel ccccceeceeeeeeee cae ce cette eee eeeeecaaeaeeaeeeeeeeeeeeeeenees 16 Save money when printing phOtOS ooococcccnnnnococccnccccconononcnnncnnnnnnnnn conc cn ncnnnnnn cnn 16 Print other documentS ooccoonoccccccconocncnnononncncnn nan nn nono nonn nono n on n nn cnn naar rrrr rra EM A et ee cabo ag cia aa a e i aE antet geod e pus a nat needs Lai api DOCU MS ii dee abia ENVGlO PES zaan e tdi trios DIOCHU
11. tray icon The Printer Properties dialog box appears 2 Select the options that you want to use as the default settings 3 Click OK A dialog box appears stating that the new settings will be used every time you print If you do not want to see this dialog box again select the Don t show me this message again check box 4 Click OK to save the new default print settings 32 HP Deskjet 3900 series Select a print quality Follow these steps to select a print quality 1 2 3 Open the Printer Properties dialog box Click the Printing Shortcuts tab Click one of the following options in the Print quality drop down list FastDraft Prints at the fastest printing speed while using the least amount of ink Fast Normal Prints more quickly than Normal mode and at a higher print quality than FastDraft Normal Provides the best balance between print quality and speed This is the appropriate setting for most documents Best Provides high quality printing Maximum dpi Provides the highest quality printing but requires longer to print than Best and requires a large amount of disk space ES Note Maximum dpi is available on the Paper Quality tab ES Note The print quality options that are available on the Printing Shortcuts tab vary depending on the type of document that you are printing Set the page order The page order determines the order in which your multipage documents print To set the page
12. were used before being installed in the printer the Ez estimated ink levels will not appear on the Estimated Ink Levels tab The Estimated Ink Levels tab also contains print cartridge ordering information To view this information click the Print Cartridge Information button ES Note This feature might not be available in your operating environment User s guide 43 Chapter 9 Maintain the printer body Because the printer ejects ink onto the paper in a fine mist ink smudges will eventually appear on the printer case and adjacent surfaces To remove smudges stains or dried ink from the exterior of the printer use a soft cloth moistened with water When cleaning the printer keep these tips in mind Do not clean the interior of the printer Keep all fluids away from the interior Do not use household cleaners or detergent If a household cleaner or detergent has been used on the printer wipe the exterior surfaces with a soft cloth moistened with water e Do not lubricate the support rod that the print cartridge cradle uses to slide back and forth Noise is normal when the cradle moves back and forth Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in co d water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia Caution Alwa
13. 5 text and images are misaligned 55 document printing 20 document prints slowly best or maximum dpi selected 61 computer does not meet system requirements 61 multiple software programs are open 61 printer is in ink backup mode 61 printer software is outdated 61 dpi maximum 15 duplexing 36 User s guide E e mail printing 18 envelope printing 21 environmental information energy consumption 65 environmental statement 64 print cartridge recovery 65 recycling 64 recycling information for the European Union 65 reduction and elimination 64 error messages an error message appears while the Power light is flashing 58 incorrect print cartridge message 58 out of paper message 58 59 print cartridge carriage is stalled 58 print cartridge is in the wrong slot 59 print cartridge problem message 58 printer not responding 58 printing in ink backup mode 59 there was an error writing to USB port 58 two way communication cannot be established 58 estimated ink level 43 Exif Print 16 F Fast economical printing 31 G general everyday printing 32 greeting card printing 22 H Hewlett Packard Company notices 2 l index card printing 26 Ink Status window 38 ink removing ink from skin and clothing 44 ink backup mode 9 installing print cartridges 40 iron on transfer printing 29 L label printing 25 letter printing 19 lowink 43 M maintenance print cartridges 46 printer body 44 maximum dpi 15 P p
14. HP Deskjet 3900 series User s guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Microsoft MS MS DOS and Windows are registered trademarks of Microsoft Corporation TrueType is a U S trademark of Apple Computer Inc Adobe AdobeRGB and Acrobat are trademarks of Adobe Systems Incorporated Copyright 2005 Hewlett Packard Development Company L P Terms and conventions The following terms and conventions are used in this user s guide Terms The HP Deskjet printer is also referred to as the HP printer or printer Cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment For example Caution Do not touch the A print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections A Warning indicates possible harm to you
15. Out of paper message If you receive an out of paper message follow these guidelines There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub Connect the printer directly to the USB port on the computer Two way communication cannot be established or Printer not responding The printer might not be able to communicate with the computer if the USB cable is too long If you receive this error message make sure that the USB cable is not greater than 5 meters approximately 16 feet 5 inches in length An error message appears while the Power light is flashing Read the error message explaining the problem and its solution For more information see Power light is flashing Incorrect print cartridge message The printer can only print when the correct print cartridges are installed If you receive an incorrect print cartridge message follow these instructions Print cartridge problem message If you receive a message stating there is a problem with the print cartridge the print cartridge might be faulty Follow these instructions to resolve the problem Print cartridge carriage is stalled Follow these steps if the printer stalls while you are printing a document HP Deskjet 3900 series Print cartridge is in the wrong slot If you receive this error message the print cartridge is installed in the wrong side of the print cartridge cradle Always in
16. P Technical Support at www hp com support Print cartridge problem message If you receive a message about a problem with one of the print cartridges follow these steps 1 2 o Raise the printer cover and remove the print cartridge that was named in the error message Reinstall the print cartridge If the Power light is not flashing the problem is solved If the Power light is flashing go to the next step Manually clean the print cartridge Reinsert the print cartridge in the printer and close the printer cover If the Power light is still flashing the print cartridge is faulty and must be replaced Note You can print with one print cartridge in ink backup mode if you do E not have a replacement print cartridge available If the Power light continues to flash after replacing the print cartridge visit HP Technical Support at www hp com support HP Deskjet 3900 series Printing in ink backup mode message When the printer detects that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the printer and affects the quality of printouts If you receive the ink backup mode message and two print cartridges are installed in the printer verify that the plastic tape has been removed from each print cartridge When the protective piece of plastic tape covers the print cartridge contacts the printer cannot detect that the pri
17. TOS a DA a A A A A ES IE Greeting Cand Sres nenna erpen e g a da atte Postcards iii A a deed a niei Transparencies Labels dare tis riot pio bi Index cards and other small media BOOKS iii AE ee eee aes ne eke O O A a a EE ANa Da A AAAA ET aN TiTa kaan PrINtINQ DS EEEE E EEEE L A E E E EA ATELE T Printing shortcUlS iveco aia Fast economical pridtiNg vciomin cr idas General everyday printing Presentation PON ii is Set default settings for the printer oooonnonccnnonncnccnnococcnononannononcnnnnnnrrrncrnnnr rra 32 Selecta printqualiY pore A 33 Set the Page O tai 33 Print multiple pages on a single sheet Of Papel ccccceceeceeeeeeeeeeeetetnsaeeeeees 33 PINE PV Witt is 34 Set a custom Paper SIZE eee ee cece ceeecee cece eee e eee eee cee aeaeceeeeee eee seeeeaaaeeaeeeeeeeeeneeeenees 34 Select a paper tyPe cccccccceecececeeeeecececeeeceeeeeeeeeeeeeeseseeeaeeeceeeeeeseesesaeeeseeeeseeneaes 34 Printtask Quick SOS cimil bsos 35 Two sided printing 2 ii scien aed eel alee cheb ese ieee eases 36 8 Printer SOfWare cti ana tii ltda 38 Printer Properties dialog DOX ooooooocccoccccccccccoconccononconcconnconcnnncnnnnnnnnno nn nncnnnccnnnnnnns 38 Whats This Help st sc r a Ee a EE aeaaea ra Eek 38 Ink Status WiINdOW nsen inienn enaa o aa EnA EN ASEA aane 38 Download printer software UPdates oooococcccccnncononcooconccnnnnnnccnccnncnnananononnnnnnnnnno 39 9 Maintenance iini ae 40 Install print
18. Type is Click More and then select an appropriate card type Print Quality Normal or Best 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Transparencies To print transparencies use the Printing Shortcuts tab For great results use HP Premium Inkjet Transparency Film 24 Guidelines Do not exceed the paper tray capacity 20 transparencies Prepare to print 1 2 Slide the paper guide to the left Place the transparencies with the side to be printed on facing down and the adhesive strip toward the printer in the tray The transparencies will extend over the edge of the tray Carefully push the transparencies into the printer until they stop so that none of the adhesive strips catch on one another Slide the paper guide firmly against the edge of the transparencies HP Deskjet 3900 series Print 1 2 3 4 Open the Printer Properties dialog box Click the Printing Shortcuts tab In the What do you want to do drop down list click Presentation Printing and then specify the following print settings Paper Type An appropriate transparency film Paper Size An appropriate paper size Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear on the Printer Properties dialog box Labels T
19. age order setting 33 paperjam 49 paper problems printer does not feed paper 50 paper tray 6 paper type selecting 34 photo has an unwanted border 57 photo has unwanted border for small photo paper 57 photo paper storing and handling 16 photo printing borderless photos 11 photos with a border 13 saving money 16 PhotoREt printing 15 photos do not print correctly check the paper tray 53 67 check the printer properties 53 photos digital 14 postcard printing 23 poster printing 28 Power button and light 6 power light is flashing if an error message appears 60 if no error message appears 60 what the flashing light means 60 presentation printing 32 print cartridge problems incorrect print cartridge 51 print cartridge is in the wrong slot message 53 print cartridge problem message 52 printing in ink backup mode message 53 print cartridges aligning 42 cleaning automatically 43 cleaning manually 44 installing 40 maintaining 46 ordering information 43 replacing 8 selection numbers 40 used with the printer 8 print preview 34 print quality 33 print quality is poor blank pages print 54 printis faded 54 streaks and missing lines 54 print settings changing 38 default settings 32 print task quick sets 35 printer features 5 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once paper might be loaded improperly 51 paper weight 51 printer properties 38 68 printer software updat
20. ation nearest to you For more information regarding return and recycling of HP products generally please visit www hp com hpinfo globalcitizenship environment recycle index html Energy consumption This printer was designed with energy conservation in mind Not only does this save natural resources but it also saves money without affecting the high performance of the printer Energy consumption in standby mode See the reference guide for energy consumption specifications Energy consumption in off mode When the printer is off an amount of energy is still being consumed Energy consumption can be prevented by turning the printer power off then disconnecting the end of the printer power cord from the electrical source Print cartridge recovery Customers interested in recycling their genuine HP print cartridges can participate in HP s Planet Partner s Program for inkjet cartridges HP offers this program in more countries regions than any other inkjet cartridge manufacturer in the world This program is provided as a free service to HP customers as an environmentally sound solution for these products at end of life To participate simply follow the directions provided on HP s Web site at this address www hp com recycle This service is not available in all countries regions Customers may be asked for their name phone number and address Because HP s unique recycling processes are very sensitive to material contamination we can
21. dge of the paper 4 Follow loading instructions for the paper type Edge of the photograph is faded Verify that the photo paper is not curled If the photo paper is curled place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat If the problem persists use photo paper that is not curled For instructions about preventing photo paper from curling see the photo paper storage page Photo has unwanted border If the photo has an unwanted border follow these guidelines HP Deskjet 3900 series Photo has an unwanted border The following conditions can create an unwanted border For small photo paper If the printout has an unwanted border try the following solutions Align the print cartridges Open the Printer Properties dialog box click the Paper Quality tab and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer e Open the Printer Properties dialog box click the Paper Quality tab and then select the Borderless Auto Fit check box e Verify that the software application you are using supports borderless printing For small photo paper with a tear off tab If the border appears below the tear off tab then remove the tab If the border appears above the tear off tab then align the print cartridges User s guide 57 Chapter 10 Error messages 58
22. e Device Settings tab For Display Ink Status Window click On and then click OK oS Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements 1 Make sure you are connected to the Internet 2 For Windows 2000 click Start click Programs click HP and then click HP Software Update For Windows XP click Start click All Programs click HP and then click HP Software Update 3 Click Next HP Software Update searches the HP Web site for printer software updates Ifthe computer has the most recent version of the printer software installed No updates are available for your system at this time appears in the HP Software Update window If the computer does not have the most recent version of the printer software installed a software update appears in the HP Software Update window 4 Ifa software update is available select the check box beside the update name Click Install 6 Follow the onscreen instructions a User s guide 39 Maintenance Install print cartridges Align the print cartridges Automatically clean print cartridges Print a test page View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges 40 When you need to replace print cartridges make sure you have the corr
23. e printer with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge cradle Ink backup mode output Printing in ink backup mode slows the printer and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Colors print but black is grayed and is Tri color print cartridge not a true black Exit ink backup mode Install two print cartridges in the printer to exit ink backup mode For instructions about installing a print cartridge see the print cartridge installation page User s guide 4 10 Connect to the printer The printer connects to the computer with a universal serial bus USB cable The computer must be running Windows 98 or later to use a USB cable E For instructions about connecting the printer with a USB cable see the setup poster that came with the printer ES Note A USB cable might not be packaged with your printer HP Deskjet 3900 series 5 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality Learn how to perform the following tasks Print a borderless photo Print a photo with a border Use HP Real Life technologies to touch up photos Get the best combination of speed and quality by using PhotoREt Achieve the highest printing resolution with maximum dpi Print an Exif P
24. e to the right and then pull out the door Remove the paper jam from the back of the printer and then replace the rear access door securely 49 Chapter 10 Paper 6 Ifthe paper jam cannot be removed from the back of the printer raise the printer cover remove the paper jam from the front of the printer and then lower the cover Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front 7 Reload paper in the paper tray 8 Turn on the printer 9 Reprint the document 2 Note If paper jams occur frequently try using a heavier paper See the Ez reference guide for paper weight specifications problems Printer does not feed paper Try one or more of the following solutions e Reduce the number of sheets in the paper tray e Remove the paper from the paper tray and then reload it e Use a different type of paper Out of paper message If an out of paper message appears follow these guidelines Paper jam For information about clearing a paper jam see the paper jam page Printer prints on multiple sheets at once If the printer prints on multiple sheets at once follow these guidelines Printer prints on multiple sheets at once 50 If the printer prints on multiple sheets at once check the following HP Deskjet 3900 series Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weigh
25. ect print cartridges for your printer and then install them in the print cartridge cradle Print cartridges Always install the tri color print cartridge in the left side of the print cartridge cradle Install the black print cartridge in the right side of the print cartridge cradle Selection numbers When buying replacement print cartridges look for the print cartridge selection number You can find the selection number in three places e Selection number label Look at the label on the print cartridge that you are replacing 1 Selection number label e Printer documentation For a list of print cartridge selection numbers see the reference guide that came with the printer e Print Cartridge Information dialog box For a list of print cartridge selection numbers open the printer Toolbox click the Estimated Ink Levels tab and then click the Print Cartridge Information button HP Deskjet 3900 series ES Note This feature might not be available in your operating environment Ink backup mode The printer can operate with only one print cartridge installed For more information see Ink backup mode Installation instructions Follow these steps to install a print cartridge 1 Press the Power button to turn on the printer 2 Open the printer cover The cradle moves to the center of the printer 3 Push down on the print cartridge and slide it out of the print cartridge cradle Press the Power button
26. eeees 55 Elon MeOSSAGES ic E 58 Power light is flaShinG vsctss eesc ce cece 2e be rah tdi da 60 Document prints SOWY iez aiaa eai a aeta oepa a a Geaa 61 If you continue to have problems ccccccceceeeeececeeceeeeeeeeeeeeaecaeeeeeeeeeeeeetaneeeees 61 TU CSuUppliGss E cet ee E E E E EAE A AE E EET 62 Papetisiz cehniaviste ta tole Bits e ts 62 USB Cables A i en en Ae cels 62 12 Specifications cuela tilda 63 Printer Specifications cocida eee anion eae erie ee 63 13 Environmental information 0c cece eee eeeeeeeeeeeeneeeeeeenaeeeesnneeeeeneaaa 64 Environmental Statement nsv a i 64 Print Cartridge reCOVETY cccccceceeceecececeeeeeeeceeeeeeeaaeeeeeeeeaaeeeeeeseaeaeeeeseseaeeeeeneeea 65 ndena cena SP a ery od etdeg hel dees a anv Eaa e a e ater aeeeee 67 HP Deskjet 3900 series 4 Welcome To find an answer to a question select one of the following topics User s guide Special features Get started Connect to the printer Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting Supplies Specifications Environmental information Special features Congratulations You have purchased an HP Deskjet printer that is equipped with several exciting features User friendly Easy to install and operate Borderless printing Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature e Ink level indicator Know the approximate ink
27. er with the side to be printed on facing down in the tray and then push it into the printer until it stops The paper will extend over the edge of the tray _ a t X lt EASL gt o 3 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click Presentation printing and then specify the following print settings Paper type An appropriate brochure paper Paper size An appropriate paper size Orientation Portrait or Landscape 4 Click the Finishing tab and then select Print on both sides to print on both sides of the brochure paper For more information see Two sided printing 5 Click OK to print Use the What s This help to learn about the features that appear in the Printer Properties dialog box Greeting cards 22 To print greeting cards use the Paper Quality tab For great results use HP Greeting Card Paper Guidelines e Unfold prefolded cards and then place them in the paper tray e Do not exceed the paper tray capacity 20 cards Prepare to print 1 Slide the paper guide to the left HP Deskjet 3900 series 2 Fan the edges of the greeting cards to separate them and then align the edges 3 Place the greeting cards with the side to be printed on facing down in the paper tray Push the cards into the printer until they stop 4 Slide the paper gu
28. es download 39 printer Toolbox 46 printing for small photo paper with a tear off tab 57 image is printed at an angle 56 4800 x 1200 optimized dpi 15 booklets 27 borderless photos 11 brochures 21 custom paper size 34 digital photos 14 documents 20 e mails 18 envelopes 21 Exif Print 16 Fast economical 31 general everyday printing 32 greeting cards 22 high quality 15 index cards and small media 26 iron on transfers 29 labels 25 letters 19 maximum dpi 15 multiple pages on single sheet 33 PhotoREt 15 photos 11 photos with a border 13 postcards 23 posters 28 presentation printing 32 print preview 34 print quality 33 print settings 38 print task quick sets 35 selecting a paper type 34 setting the page order 33 tips 31 transparencies 24 two sided printing 36 with one print cartridge 9 R Real Life technologies 14 red eye removal 15 removing ink from skin and clothing 44 S settings 38 sharpness 15 SmartFocus 15 smoothing 15 special features 4 specifications printer specifications 63 supplies paper 62 USB cables 62 T Terms and conventions in manual 2 test page printing 43 Toolbox 46 transparency printing 24 troubleshooting document is misprinted 55 document prints slowly 61 error messages 58 paperjam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is
29. es of the print cartridge for fibers Repeat steps 1 and 2 if fibers are still present 4 Repeat steps 1 through 3 for the second cartridge 5 Wipe the underside of the print cartridge cradle walls with clean moistened cotton swabs Repeat this process until no ink residue or dust appears on a clean swab User s guide 45 Chapter 9 CON 1 Print cartridge cradle 2 Print cartridge cradle walls Insert the print cartridges in the printer and then close the printer cover Connect the power cord to the back of the printer Print a test page Repeat the cleaning procedure if ink streaks continue to appear on printed pages Maintain print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality Keep all print cartridges in their sealed packages until they are needed Print cartridges should be stored at room temperatures 15 to 35 C or 59 to 95 F Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Printer Toolbox The printer Toolbox contains a number of useful tools to enhance the performance of the printer 46 Use the printer Toolbox to perform the following tasks Align the print cartridges Clean the print cartridges Print
30. h the printer e Verify that a black print cartridge is installed If the black text and images on your printouts are faded you might be printing with only the tri color print cartridge Insert a black print cartridge in addition to the tri color print cartridge for optimal black print quality e Verify that the protective piece of plastic tape has been removed from the print cartridges 1 Remove the pink plastic tape e Consider selecting a higher print quality Blank pages print e The protective piece of plastic tape might still be attached to the print cartridges Verify that the plastic tape has been removed from the print cartridges 1 Remove the pink plastic tape e The print cartridges might be out of ink Replace one or both empty print cartridges 54 HP Deskjet 3900 series Document is misprinted Text and images are misaligned If the text and images on your printouts are misaligned then align the print cartridges Document is printed off center or at an angle 1 Verify that only one type of paper is placed in the paper tray and that the paper has been placed in the tray correctly 2 Verify that the paper guide fits firmly against the edge of paper 3 Reprint the document Parts of the document are missing or printed in the wrong place Open the Printer Properties and confirm the following options Tab Setting Finishing Orientation The appropriate orientation Paper Quality Si
31. ide firmly against the edge of the paper Print 4 Note If your software program includes a greeting card printing feature follow E the instructions that are provided with the software program Otherwise follow the instructions below 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab and then specify the following print settings Size is An appropriate card size Type is Click More and then select an appropriate card type Print Quality Normal 3 Select any other print settings that you want and then click OK Use the What s this help to learn about the features that appear in the Printer Properties dialog box Postcards To print postcards use the Paper Quality tab Guidelines e Use only cards that meet the paper size specifications for the printer For specifications see the reference guide that came with the printer e Do not exceed the paper tray capacity 20 cards Prepare to print 1 Slide the paper guide to the left 2 Place the cards with the side to be printed on facing down and the short edge pointing towards the printer in the tray and to the right Push the cards into the printer until they stop User s guide 23 Chapter 6 3 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab and then specify the following print settings Size is An appropriate card size
32. ing is flat For information about preventing photo paper from curling see the photo paper storage instructions Do not exceed the paper tray capacity 15 sheets of photo paper Prepare to print 1 2 User s guide Slide the paper guide to the left For large photos place the paper with the side to be printed on facing down in the tray and then push it into the printer until it stops The paper will extend over the edge of the tray o y a xXx Y AN A gt ji E For 4 x 6 inch 10 x 15 cm photos place the photo paper in the right side of the tray The side to be printed on should face down and the short edge should point towards the printer Push the paper into the printer until it stops 13 Chapter 5 4 Slide the paper guide firmly against the edge of the paper Print Note If your software program includes a photo printing feature follow the Ez instructions that are provided with the software program Otherwise follow these instructions 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click Photo printing with white borders and then select the following options Print Quality Normal or Best Note For maximum dpi quality go to the Paper Quality tab and E then click Maximum dpi in the Print Quality drop down list Paper Type An appropriate photo paper type Paper Size An appropriate photo paper size
33. inting feature 5 follow the instructions that are provided with the software program Otherwise follow the instructions below Open the Printer Properties dialog box Click the Paper Quality tab and then specify the following print settings Size is An appropriate paper size Type is Plain paper Print quality Normal or Best Click the Advanced tab Click Printer Features and then specify the following print setting Mirror Image On Note Some iron on transfer software programs do not require you to print E a mirror image Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box HP Deskjet 3900 series 7 Printing tips Save time Use the Printing Shortcuts tab Set printer default settings for options that you often use Create print task quick sets for documents that you often print Set the order that the pages print Save money e Use Fast economical printing e Print multiple pages on a single sheet of paper e Use HP Everyday Photo Paper to save money and ink when printing photos Enhance the quality of printouts Preview the document before printing it Print on a custom paper size Select the correct paper type Select the correct print quality Printing shortcuts The Printing Shortcuts tab makes it easy to set the printing options for the documents that y
34. learn more about the available printing options 1 Move the cursor over the feature that you want to learn more about 2 Click the right mouse button The What s This box appears 3 Move the cursor over the What s This box and then click the left mouse button An explanation of the feature appears Ink Status window The Ink Status window appears each time the printer prints a file The window displays the approximate ink level of each print cartridge To close the Ink Status window click Close HP Deskjet 3900 series ES Note This feature might not be available in your operating environment Print cartridge information and ordering For print cartridge information and to link to HP s Web site for ordering print cartridges click the Print Cartridge Information button Displaying the Ink Status window If you do not want the Ink Status window to appear when you print select the Do not show this again check box in the lower left corner of the window If you previously chose not to show the Ink Status window but now want it to appear when you print follow these steps 1 For Windows 2000 click Start click Settings and then click Printers For Windows XP click Start and then click Printers and Faxes A list that includes the printers installed on your computer appears 2 Highlight the printer name and then right click to display a list of options 3 Click Properties The printer properties dialog box appears Click th
35. level of each print cartridge with the onscreen Ink Status window e Ink backup mode Use ink backup mode to continue printing with one print cartridge when the other print cartridge has run out of ink e Real Life technologies HP Real Life technologies make it easy for you to get better photos Automatic red eye removal and adaptive lighting to enhance detail in shadows are just a few of the technologies included HP Deskjet 3900 series 3 Get started Printer features Power button and light Paper tray Print cartridges Ink backup mode Printer features The printer has several features to make printing easier and more efficient 1 Power button and light 2 Paper tray Print cartridges User s guide Chapter 3 _1 USB port Power button and light Use the Power button to turn the printer on and off It can take a few seconds for the printer to turn on after you press the Power button 1 Power button and light The Power light flashes when the printer is processing Caution Always use the Power button to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off might cause printer failure Paper tray The fold out paper tray holds paper and other media to be printed Unfold the paper tray before printing 6 HP Deskjet 3900 series Unfold the paper tray Follow these steps to unfold the paper t
36. media To print index cards and other small media use the Paper Quality tab Guidelines e Use only cards and small media that meet the paper size specifications for the printer For specifications see the reference guide that came with the printer e Donot exceed the paper tray capacity 20 cards Prepare to print 1 Slide the paper guide to the left 2 Place the cards with the side to be printed on facing down and the short edge pointing towards the printer in the tray and to the right Push the cards into the printer until they stop 3 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab and then specify the following print settings Size is An appropriate card size Type is Click More and then select an appropriate card type 3 Select any other print settings that you want and then click OK 26 HP Deskjet 3900 series Use the What s This help to learn about the features that appear on the Printer Properties dialog box Booklets Booklet printing automatically arranges and resizes the pages of a document so that when the document is folded into a booklet the page order is correct For example when a four page booklet is printed on both sides of the paper the pages are reordered and printed like this MAR Guidelines Do not exceed the paper tray capacity 80 sheets of paper Prepare to print 1 Slide the
37. n click OK The printer prints the odd numbered pages first 5 After the odd numbered pages have been printed reload the printed pages with the printed side facing up 6 Click Continue to print the even numbered pages Create a bound two sided document Select the type of binding that you want for the two sided document and then follow the steps for that binding 36 HP Deskjet 3900 series Book binding Tablet binding ES Note Book binding is the most common type of binding Book binding Follow these steps to print a two sided document with a book binding 1 2 3 4 6 Open the Printer Properties dialog box Click the Finishing tab Select the Print On Both Sides Manually check box Select any other print settings that you want and then click OK The printer prints the odd numbered pages first After the odd numbered pages have been printed reload the printed pages with the printed side facing up t yy NU Cr ao SS AY 3 Es _ uh gt Click Continue to print the even numbered pages Tablet binding Follow these steps to print a two sided document with a tablet binding 1 2 3 User s guide Open the Printer Properties dialog box Click the Finishing tab Select the following check boxes Print On Both Sides Manually Flip Pages Up Select any other print settings that you want and then click OK The printer prints the odd numbered page
38. not printing 48 printer is stalled 51 Printing Shortcuts tab 31 printing tips 31 problems with borderless documents borderless printing guidelines 55 edge of the photograph is faded 56 printer prints on multiple sheets atonce 50 problems with borderless documents 55 two sided printing 36 HP Deskjet 3900 series Index U updates download printer software 39 USB connecting to the printer 10 Ww What s This help 38 User s guide 69 70 HP Deskjet 3900 series
39. not take back and recycle cartridges from other manufacturers The end products of the recycling process are used in the manufacture of new products and HP must ensure the composition of the material is consistent To do that we recycle only HP original cartridges This program does not extend to refilled cartridges Returned cartridges are separated for purification into raw materials for use in other industries to manufacture new products Examples of products made from recycled HP print cartridge materials include automobile parts trays used in microchip fabrication processes copper wire steel plates and the precious materials used in electronics Depending on the model HP is able to recycle up to 65 of the print User s guide 65 Chapter 13 cartridge by weight The remaining parts that cannot be recycled ink foam and composite parts are disposed of in an environmentally responsible manner 66 HP Deskjet 3900 series Index A aligning print cartridges 42 B booklet printing 27 brochure printing 21 c cleaning print cartridges automatically 43 print cartridges manually 44 printer body 44 contrast enhancement 15 custom paper size 34 D default print settings 32 digital flash 15 digital photos 14 document is misprinted document does not reflect new print settings 55 document is printed off center or at an angle 55 envelope prints at angle 55 parts of the document are missing or printed in the wrong place 5
40. nt cartridge is installed 1 Remove the pink plastic tape Print cartridge is in the wrong slot message If you receive this error message the print cartridge is installed in the wrong side of the print cartridge cradle Always install the tri color print cartridge in the eft print cartridge cradle compartment Install the black print cartridge in the right print cartridge cradle compartment Photos do not print correctly Check the paper tray 1 Verify that the photo paper is placed in the paper tray with the side to be printed on facing down 2 Slide the paper forward until it stops 3 Slide the paper guide firmly against the edge of the paper Do not press the guide so firmly against the paper that the paper bends or curls Check the printer properties Open the Printer Properties dialog box and verify the following options Tab Setting Size is An appropriate paper size Paper Quality Type is An appropriate photo paper Print Quality Best or Maximum dpi User s guide 53 Chapter 10 Print quality is poor Streaks and missing lines If your printed pages are missing lines or dots or if streaks appear the print cartridges might be low on ink or might need to be cleaned Print is faded e Verify that neither of the print cartridges is low on ink If a print cartridge is low on ink consider replacing the print cartridge For the correct part numbers see the reference guide that came wit
41. o paper on a flat surface in a cool place e When you are ready to print remove only the paper that you plan to use immediately from the plastic bag When you have finished printing return any unused photo paper to the plastic bag e Do not leave unused photo paper in the paper tray The paper might start to curl which can reduce the quality of your photos Handling e Always hold photo paper by its edges Fingerprints on photo paper can reduce print quality e If the corners of the photo paper curl more than 10 mm 0 4 inch flatten the paper by putting it in the storage bag and then gently bending it in the opposite direction of the curl until the paper lies flat Photo paper should be flat before it is printed on Save money when printing photos To save money and ink when printing photos use HP Everyday Photo Paper and set the print quality to Normal HP Everyday Photo Paper is designed to create quality photos with less ink 16 HP Deskjet 3900 series ES User s guide Note For higher quality photos use HP Premium Plus Photo Paper and set the print quality to Best or maximum dpi 17 6 Print other documents z E mail Letters Documents Envelopes A Brochures Greeting cards Postcards Transparencies Labels Index cards Booklets Posters Iron on transfers Printing tips Minimize your cost and effort while maximizing the quality of your printouts with printing tips Printer software Learn abou
42. o print labels use the Printing Shortcuts tab For great results use HP Address Labels Guidelines Use only paper plastic or clear labels that are designed specifically for inkjet printers Use only full sheets of labels Avoid using labels that are sticky wrinkled or pulling away from the protective backing Do not exceed the paper tray capacity 15 sheets of labels use only Letter or A4 size sheets Prepare to print i 2 3 User s guide Slide the paper guide to the left Fan the edges of the label sheets to separate them and then align the edges Place the label sheets with the label side facing down in the tray and then push the sheets into the printer until they stop The sheets will extend over the edge of the tray Slide the paper guide firmly against the edge of the sheets 25 Chapter 6 Print Note If your software program includes a label printing feature follow the Ez instructions that are provided with the software program Otherwise follow the instructions below Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click General Everyday Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Click OK Use the What s This help to earn about the features that appear in the Printer Properties dialog box Index cards and other small
43. order follow these steps 1 2 3 4 Open the Printer Properties dialog box Click the Advanced tab Click Document Options and then click Layout Options Click one of the following Page Order options Front to back Prints the first page of the document last This setting saves time because you do not have to reorder the printed pages It is the appropriate setting for most print jobs Back to front Prints the last page of the document last Select any other print settings that you want and then click OK Print multiple pages on a single sheet of paper Use the printer software to print multiple pages of a document on a single sheet of paper The printer software automatically resizes the document text and images to fit on the printed page Follow these steps to print multiple pages of a document on a single sheet of paper 1 2 3 User s guide Open the Printer Properties dialog box Click the Finishing tab In the Pages Per Sheet and Posters drop down list click the number of pages that you want to appear on each sheet of paper 33 Chapter 7 If you want a border to appear around each page image that is printed on the sheet of paper select the Print Page Borders check box In the Page Order Is drop down list click a layout for each sheet of paper Select any other print settings that you want and then click OK Print preview Use the print preview function to view a printout on your compute
44. ou want to print Use the Printing Shortcuts tab for the following print tasks General everyday printing Photo printing borderless Photo printing with white borders Fast economical printing Presentation printing Fast economical printing Use Fast economical printing to produce draft quality printouts quickly Follow these steps to use Fast economical printing 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click Fast Economical Printing 4 Specify the print settings that you want 5 Click OK Use the What s This help to learn about the features you see on the Printer Properties dialog box User s guide 31 Chapter 7 General everyday printing Use General everyday printing to print documents quickly e Documents e E mail Presentation printing Use Presentation printing to print high quality documents including e Letters e Brochures e Transparencies Set default settings for the printer The printer uses the default settings for all documents printed unless you open the Printer Properties dialog box and specify other settings To save time when printing set the printer default settings to options that you use often That way you do not have to specify the options every time you use the printer Follow these steps to change the default settings 1 Click the task tray icon a 3 of a e Pon ig tim _1 Task
45. paper guide to the left 2 Place the paper with the side to be printed on facing down in the paper tray and then push it into the printer until it stops The paper will extend over the edge of the tray 3 Slide the paper guide firmly against the edge of the paper 19 a A NSS ee es Print 1 Open the Printer Properties dialog box 2 Click the Finishing tab 3 Inthe Document Options area select Print on Both Sides User s guide 27 Chapter 6 4 Inthe Booklet layout is drop down list click one of the following binding options Right edge binding Left edge binding Select any other print settings that you want and then click OK 6 When prompted reload the printed pages in the paper tray as shown below oo J y ae a 7 Click Continue to finish printing the booklet a Use the What s This help to learn about the features that appear in the Printer Properties dialog box Posters For poster printing sections of the poster are automatically arranged on individual sheets that can be taped together Guidelines e After the sections of a poster have been printed trim the edges of the sheets and tape the sheets together e Donot exceed the paper tray capacity 80 sheets of paper Prepare to print 1 Slide the paper guide to the left 2 Place the paper with the side to be printed on facing down in the tray and then push it into the printer until it stops The paper will extend over the edge
46. print cartridge cradle 3 Make sure the tri color print cartridge is installed in the left side of the cradle and the black print cartridge is installed in the right side of the cradle 4 Check for and clear any paper jam Lower the printer cover 6 Connect the power cable to the back of the printer and then turn on the printer a Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are installed If you receive a print cartridge error message one or both of the print cartridges cannot be used in the printer To verify that you have the correct print cartridges 1 Open the printer cover 2 Read the selection number on the print cartridge label User s guide 51 Chapter 10 52 1 Warranty date 2 Selection number Check the list of print cartridges that can be used in the printer a Open the printer Toolbox b Click the Estimated Ink Levels tab c Click the Print Cartridge Information button and view the list of print cartridge selection numbers The reference guide that came with the printer also shows the print cartridge selection numbers Check the warranty date on the print cartridge If the print cartridge has the wrong selection number or if the warranty has expired install a new print cartridge Close the printer cover If the Power light is not flashing then the problem is fixed If the Power light is flashing visit H
47. r If you are using photo paper that has a tear off tab verify that the tab is pointing away from the printer Push the paper into the printer until it stops 3 Slide the paper guide firmly against the edge of the paper Print ES Note If your software program includes a photo printing feature follow the 1 2 instructions that are provided with the software program Otherwise follow these instructions Open the Printer Properties dialog box Click the Printing Shortcuts tab HP Deskjet 3900 series In the What do you want to do drop down list click Photo Printing borderless and then select the following options Print Quality Normal or Best A Note For maximum dpi quality go to the Paper Quality tab and E then click Maximum dpi in the Print Quality drop down list Paper Type An appropriate photo paper type Paper Size An appropriate borderless photo paper size Orientation Portrait or Landscape Set the HP Real Life technologies as appropriate Click OK to print the photo If you printed on photo paper with a tear off tab remove the tab to make the document completely borderless Use the What s This help to learn about the features that appear in the Printer Properties dialog box Print photos with a border Follow these instructions to print photos with a white border Guidelines For maximum fade resistance use HP Premium Plus Photo Paper Verify that the photo paper that you are us
48. r before printing a document If the printout does not look right you can cancel the print job and adjust the print settings as needed To preview a printed document follow these steps 1 2 3 4 Open the Printer Properties dialog box Click the Effects tab Select the Show print preview check box Select any other print settings that you want and then click OK Before the document prints a preview appears Do one of the following Click File and then click Print to HP Deskjet to print the document Click File and then click Cancel Printing to cancel the print job Adjust the print settings as needed before trying to print the document again Set a custom paper size Use the Custom paper size dialog box to print on a special paper size ES Note This feature is not available for all paper types Follow these steps to define a custom paper size 1 2 3 N Open the Printer Properties dialog box Click the Paper Quality tab Click the Custom button The Custom paper size dialog box appears In the Name drop down list click a custom paper size name Type the paper dimensions in the Width and Length boxes The minimum and maximum dimensions appear beneath each of the boxes Click the unit of measurement Inches or Millimeters Click Save to save the custom paper size Click OK to exit the Custom paper size dialog box Select a paper type When printing a higher quality document HP recommends
49. r is in ink backup mode The printer might print more slowly if it is in ink backup mode To increase the print speed use two print cartridges in the printer Printer software is outdated Outdated printer software might be installed For information about updating the printer software see the software update page Computer does not meet system requirements If your computer does not have enough RAM or a large amount of free space on the hard drive the printer processing time will be longer 1 Verify that the computer hard disk space RAM and processor speed meet the system requirements The system requirements are listed in the reference guide that came with the printer 2 Make space available on the hard drive by deleting unwanted files If you continue to have problems If you continue to have problems after investigating the troubleshooting topics shut down your computer and then restart it If you still have questions after restarting your computer visit HP Technical Support at www hp com support User s guide 61 11 Supplies e Paper e USB cables Paper To order media such as HP Premium Paper HP Premium Inkjet Transparency Film HP Iron On Paper or HP Greeting Cards go to www hp com Choose your country region and then select Buy or Shopping USB cables C6518A HP USB A B 2 meter cable 62 HP Deskjet 3900 series 12 Specifications Printer specifications Printer specifications See the reference g
50. r the image automatically 6 Smoothing Soften an image Click Automatic to allow the printer software to set the level of smoothing for the image automatically PhotoREt PhotoREt offers the best combination of print speed and quality for your image Follow these steps to print with PhotoREt technology 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab or the Paper Quality tab 3 Click Best in the Print Quality drop down list 4 Select any other print settings that you want and then click OK Maximum dpi The maximum dpi print quality setting offers 4800 x 1200 optimized dots per inch dpi printing The 4800 x 1200 optimized dpi is the highest quality resolution for this printer When 4800 x 1200 optimized dpi is selected in the printer software the tri color print cartridge prints in the 4800 x 1200 optimized dpi mode up to 4800 x 1200 optimized dpi color and 1200 input dpi 2 Note Using maximum dpi increases the printing time and requires a large Ez amount of disk space Follow these steps to print in the 4800 x 1200 optimized dpi mode 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab 3 Inthe Type is drop down list click More and then select the appropriate photo paper type 4 Inthe Print Quality drop down list click Maximum dpi 5 Select any other print settings that you want and then click OK 2 Note Use an HP premium photo paper when printing in the
51. ray 1 Raise the printer cover 2 Lower the paper tray 3 Fold out the tray extension 4 Lower the printer cover User s guide Chapter 3 Use the paper tray Print on different sizes of media by sliding the paper guide to the right or to the left The printer deposits printed pages on the top of the paper tray ES Note The print cartridges must be installed before printing Print cartridges Two print cartridges can be used with the printer 1 Tri color print cartridge 2 Black print cartridge Replace print cartridges When buying print cartridges look for the print cartridge selection number You can find the selection number in three places Selection number label Look at the label on the print cartridge that you are replacing HP Deskjet 3900 series 1 Selection number label e Printer documentation For a list of print cartridge selection numbers see the reference guide that came with the printer e Print Cartridge Ordering Information dialog box For a list of print cartridge selection numbers open the printer Toolbox click the Estimated Ink Levels tab and then click the Print Cartridge Information button If a print cartridge runs out of ink the printer can operate in ink backup mode For information about installing a replacement print cartridge see the print cartridge installation page Ink backup mode Use the ink backup mode to operate th
52. rint formatted photo if you have Exif Print enabled software Prevent photo paper from curling by following the photo paper storage and handling guidelines e Use HP Everyday Photo Paper to save money and ink when printing photos Print borderless photos To print borderless photos use 4 x 6 inch photo paper with a 0 5 inch tab 10 x 15 cm with 1 25 cm tab the photo prints without borders on three sides and with a small border on the bottom edge that you tear off to make the photo completely borderless If you print on 4 x 6 inch photo paper without tear off tabs the printout is borderless on three sides and has a border on the bottom User s guide 11 Chapter 5 12 Guidelines Do not print borderless photos in ink backup mode Always have two print cartridges installed in the printer Open the file in a software program and assign the photo size Ensure that the size corresponds to the paper size on which you want to print the photo For maximum fade resistance use HP Premium Plus Photo Paper Verify that the photo paper that you are using is flat For information about preventing photo paper from curling see the photo paper storage instructions Do not exceed the paper tray capacity 15 sheets of photo paper Prepare to print 1 Slide the paper guide to the left 2 Place the photo paper in the right side of the tray The side to be printed on should face down and the short edge should point towards the printe
53. s first After the odd numbered pages have been printed reload the printed pages with the printed side facing up according to the document orientation Click Continue to print the even numbered pages 37 Printer software Use the Printer Properties dialog box to select printing options Use the What This help to learn more about specific print settings View the Ink Status window for the approximate ink level of each print cartridge Download printer software updates for the latest features and improvements Printer Properties dialog box The printer is controlled by software that is installed on your computer Use the printer software also known as the printer driver to change the print settings for a document To change the print settings open the Printer Properties dialog box id Note The Printer Properties dialog box is also referred to as the Printing Ez Preferences dialog box Open the Printer Properties dialog box Follow these steps to open the Printer Properties dialog box 1 Open the file that you want to print 2 Click File then click Print and then click Properties or Preferences The Printer Properties dialog box appears 2 Note The path to the Printer Properties dialog box can vary depending on the Ez software program you are using What s This help Use the What s This help to learn about the features that you see on the Printer Properties dialog box What s This help Use What s This help to
54. s that appear in the Printer Properties dialog box Envelopes To print envelopes use the Paper Quality tab You can print a single envelope or multiple envelopes Guidelines e Avoid using envelopes that have the following features Clasps or windows Thick irregular or curled edges Shiny or embossed coatings Wrinkles tears or other damage e Align the envelope edges before inserting them in the paper tray e Do not exceed the paper tray capacity 10 envelopes Prepare to print 1 Slide the paper guide to the left 2 Place the envelopes with the side to be printed on facing down and the flap to the left in the tray and to the right Push the envelopes into the printer until they stop 3 Slide the paper guide firmly against the edge of the envelopes Print 1 Open the Printer Properties dialog box 2 Click the Paper Quality tab and then select the following print settings Size is An appropriate envelope size Type is Plain paper 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Brochures To print a brochure use the Printing Shortcuts tab For great results use HP brochure paper User s guide 21 Chapter 6 Guidelines Do not exceed the paper tray capacity 30 sheets of brochure paper Prepare to print 1 Slide the paper guide to the left 2 Place the pap
55. stall the tri color print cartridge in the eft print cartridge cradle compartment Install the black print cartridge in the right print cartridge cradle compartment Printing in ink backup mode When the printer detects that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the printer and affects the quality of printouts If you receive the ink backup mode message and two print cartridges are installed in the printer verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the printer cannot detect that the print cartridge is installed Out of paper message Follow the appropriate steps for the condition that exists If the paper tray is loaded 1 Verify the following A sufficient amount of paper is loaded in the paper tray at least ten sheets The paper tray is not overly full The paper stack is touching the back of the paper tray Slide the paper guide so that it fits firmly against the edge of the paper 3 Click Continue to resume printing N If the paper tray is empty 1 Load paper in the paper tray 2 Push the paper forward until it stops 3 Slide the paper guide so that it fits firmly against the edge of the paper 4 Click Continue to resume printing User s guide 59 Chapter 10 Power light is flashing 60
56. t Use paper that is within the recommended specifications For paper weight specifications see the reference guide that came with the printer Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper Reload the paper into the paper tray pushing the paper until you feel resistance and then slide the paper guide firmly against the edge of the paper stack The printer also might print on multiple sheets if different paper types are loaded in the printer For example photo paper might be mixed with plain paper Empty the paper tray and load only the paper type that is appropriate for the document that you are printing Printer is stalled If the printer stalls while printing a document raise the printer cover and then disconnect the power cable from the back of the printer Caution First check for any loose or broken parts in the printer If you find loose or broken parts go to www hp com support or contact HP Support phone numbers are listed in the reference guide that came with the printer or at www hp com support If there are no loose or broken parts follow these steps 1 Check for and remove any obstacles such as packing tape or materials that prevent the print cartridges from moving back and forth 2 Make sure the print cartridges are installed securely in the
57. t the printer software E mail To print an e mail use the Printing Shortcuts tab Guidelines Do not exceed the paper tray capacity 80 sheets of plain paper Prepare to print 1 Slide the paper guide to the left 2 Place the paper with the side to be printed on facing down in the tray and then push it into the printer until it stops The paper will extend over the edge of the tray 18 HP Deskjet 3900 series 3 Slide the paper guide firmly against the edge of the paper Print 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe What do you want to do drop down list click General Everyday Printing or Fast Economical Printing and then specify the following print settings Paper Type Plain paper Paper Size An appropriate paper size 4 Click OK Use the What s This help to learn about the features that appear in the Printer Properties dialog box Letters To print a letter use the Printing Shortcuts tab Guidelines For help printing on an envelope see envelopes Do not exceed the paper tray capacity 80 sheets of paper Prepare to print 1 2 User s guide Slide the paper guide to the left Place the paper with the side to be printed on facing down in the tray and then push it into the printer until it stops The paper will extend over the edge of the tray Slide the paper guide firmly against the edge of the paper 19 Chapter 6 Print 1
58. tach the printer USB cable directly to your computer When printing do not use other USB devices that are attached to the hub HP Deskjet 3900 series Check the print queue The printer will not print if a print job is stalled in the print queue To resolve a print job that is stalled in the queue complete the following steps 1 ONDARRUN For Windows 2000 click Start click Settings and then click Printers For Windows XP click Start and then click Printers and Faxes Double click the name of the HP Deskjet printer Click the Printer menu and then click Pause Printing Click the Printer menu again and then click Cancel all documents Click Yes Click the Printer menu and then click Resume Printing If there are still documents in the list restart the computer After restarting if there are still documents in the list repeat steps 1 6 If the printer still does not print 1 2 Select the topic below that best describes the problem Paperjam Out of paper message Printer is stalled If the printer still does not print shut down and then restart your computer Paper jam Follow each of these steps until the paper jam is cleared 1 2 w User s guide Remove the paper from the paper tray If you are printing labels verify that a label did not become detached from the label sheet while passing through the printer Turn off the printer Remove the rear access door Press the handl
59. ted to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the HP Deskjet printer assists in minimizing both packaging materials and damage rates Plastic parts All major plastics and plastic parts are marked according to international standards All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer Product longevity To ensure the longevity of your HP Deskjet printer HP provides the following e Extended warranty Details can be found in the reference guide that came with your printer e Replacement parts and consumables are available for a limited period after production has stopped e Product take back To return this product to HP at the end of its useful life go to www hp com recycle To return empty print cartridges to HP see print cartridge recovery 2 Note The extended warranty and product take back options are not Ez available in all countries regions 64 HP Deskjet 3900 series Recycling information for the European Union Important recycling information for our customers in the European Union To preserve the environment this product must be recycled after its useful life as required by law The symbol below indicates that this product may not be disposed in the general trash Please return the product for proper recovery disposal to the authorized collection loc
60. that you select a specific paper type 34 HP Deskjet 3900 series Select a specific paper type Follow these steps to select a specific paper type 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe Paper type drop down list click an appropriate paper type 4 Select any other print settings that you want and then click OK Print task quick sets Use print task quick sets to print with or save print settings that you use often If you frequently print on envelopes for example you can create a print task that contains the paper size print quality and orientation setting that you normally use for envelopes After creating the print task simply select it when printing on envelopes rather than setting each of the print settings separately ES Note The printer software can save up to 25 print task quick sets Create your own print task or use the specially designed print tasks that are available in the Print Task Quick Sets drop down list Use a print task quick set Follow these steps to use a print task quick set 1 Open the Printer Properties dialog box A Print Task Quick Sets drop down list appears at the top of most tabs 2 Go to Print Task Quick Sets on any tab where it appears 3 Inthe drop down list click the print task that you want to use 4 Click OK Note To restore default print settings click Default Print Settings in the Ez Print Task Quick Sets drop down list and
61. then click OK Create a print task quick set Follow these steps to create a print task quick set 1 Open the Printer Properties dialog box 2 Select the options that you want to include in the new print task 3 Go to Print Task Quick Sets on any tab where it appears 4 Type a name for the new print task in the Print Task Quick Sets drop down list and then click Save The print task quick set is added to the drop down list ES Note If you add more options to the print task rename the print task and then click OK User s guide 35 Chapter 7 Delete a print task quick set Follow these steps to delete a print task quick set 1 Open the Printer Properties dialog box A Print Task Quick Sets drop down list appears at the top of most tabs Go to Print Task Quick Sets on any tab where it appears In the drop down list click the print task that you want to delete and then click Delete won ES Note Some print task quick sets cannot be deleted Two sided printing Use two sided printing also called duplexing to print on both sides of the paper Printing on both sides of the paper is not only economical but environmentally conscious as well Print a two sided document To print a two sided document follow these steps 1 Open the Printer Properties dialog box 2 Click the Printing Shortcuts tab 3 Inthe Print On Both Sides drop down list click Manually 4 Select any other print settings that you want and the
62. uide that came with your printer for complete printer specifications including this information User s guide Types sizes and weights of paper and other printing media that can be used with your printer Print speeds and resolutions Power requirements Computer operating system requirements 63 13 Environmental information e Environmental statement e Print cartridge recovery Environmental statement Hewlett Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Reduction and elimination Paper use This equipment is suitable for using recycled paper in accordance with EN 12281 2002 Recycled paper All paper documentation for this printer is printed on recycled paper Ozone Ozone depleting chemicals such as CFCs have been eliminated from Hewlett Packard s manufacturing processes Recycling Design for recycling has been incorporated into this printer The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Printer packaging The packaging materials for this printer have been selec
63. ys use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Manually clean print cartridges 44 If the printer is used in a dusty environment a small amount of debris can accumulate on the print cartridge contacts Gather cleaning supplies You will need the following items to clean the print cartridges e Distilled water tap water can contain contaminants that can damage the print cartridge e Cotton swabs or other soft lint free material that will not stick to the print cartridge Be careful not to get ink on your hands or clothing as you clean Prepare to clean 1 Press the Power button to turn on the printer and then raise the printer cover The cradle moves to the center of the printer Disconnect the power cord from the back of the printer 3 Remove the print cartridges and place them on a piece of paper with the copper strips facing up N HP Deskjet 3900 series Caution Do not leave the print cartridges outside the printer for more than 30 minutes Cleaning instructions 1 Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab 2 Wipe the face and edges of the first print cartridge with the cotton swab Caution Do not wipe the nozzle plate Touching the ink nozzles will result in clogs ink failure and bad electrical connections 1 Nozzle plate 2 Face and edges of print cartridge 3 Inspect the face and edg
64. ze is The appropriate paper size Envelope is printed at an angle 1 Slide the flap inside the envelope before loading it in the printer 2 Confirm that the paper guide fits firmly against the edge of the envelope 3 Reprint the envelope Document does not reflect the new print settings The printer settings might differ from the software program print settings Select the appropriate print settings within the software program Problems with borderless documents Borderless printing guidelines When printing borderless photos or brochures follow these guidelines e Verify that the paper size that is specified in the Paper Size drop down list on the Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray e Select the appropriate paper type in the Paper Type drop down list on the Printing Shortcuts tab e Do not print borderless documents in ink backup mode Always have two print cartridges installed in the printer when printing borderless documents User s guide 55 Chapter 10 56 Image is printed at an angle Verify that no problem exists with the source image For example if you are printing a scanned image verify that the image was not crooked when it was scanned If the problem is not caused by the source image follow these steps 1 Remove all paper from the paper tray Load the photo paper correctly in the paper tray 2 3 Verify that the paper guide fits firmly against the e

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