USER`S MANUAL
Contents
1. Current scans witnin the date range that nave not cord Number were Type 1 Nov 17 2004 11 31 07 Initia Nov 17 2004 11 3357 027 17 2004 11 35 97 Nov 17 2004 11 37 03 1 Choose the From and dates and then click Search NOTE The View Reports page shows both the certificate numbers that have already been uploaded and the scans that are waiting to be uploaded The scans waiting to be uploaded will appear ina list without an upload header Support The Support button on the main toolbar takes the user to the Support page Wrenn biophotonic SCANNER E Technical Support Emorgency Override Overnde pCal pCal Override Technical Support Furmate Diagnostics Diagnostics Technical Support Creer Logging Support Logs Conversion Install New Back Change Language Override If for some reason you were not able to upload scan information within the allotted time there is an emergency procedure available to continue using the Scanner You will need to contact Scanner Technical Support and a support technician will give you further instructions on how to proceed If you have trouble uploading your modem is not performing correctly or your environment does not allow you to upload choose the emergency Override option and you will be instructed to contact Scanner Technical Support Scanner Tec2. biophotonic SCANNER E Stan Session Warn up Informanon Starring Rests Operator Scan uim How Scan Sean Op follow these sieps Lo sdnmistor a successful scare ako sro the appropriate part of the hand is pressed deectiy on the lens s00 Mestration Make sure the hani ani the scanner Bako suro the hand remains aver the lens for the entire duration of the scan N Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 R Performing a Scan Scanning Setting up the Scanner is now complete You are now ready to begin scanning 1 A certificate number must be entered before every scan Take the BioPhotonic Scan Certificate from the scannee and type the certificate number in the provided field If the number entered is valid the screen will refresh with additional fields NOTE The certificate number can also be entered with a bar code reader NOTE DO NOT press Exit Scan Session unless you are sure you want to exit WARNING Exiting a scan session will require that you repeat the calibration process Only exit a scan session if you are done scanning NOTE You can recalibrate the unit at any time The Recalibrate option is found on the same screen in which you enter the scan certificate number By selecting Recalibrate you will perform the entire calibration procedure The total time to
3. 21 Viewing Scanner Data Reports 22 23 Shutting Down the Scanner 24 06 Important Scanner Tips MGS nes Ses 26 07 Bar Code Reader Configuration IMStPUCH ONS eissits 27 08 Troubleshooting FAQ TroUubleShOoting seseina 28 Frequently Asked Questions 32 General Specifications 33 Scanner Technical Support Options Scanner Email Comments or Questions scanner apharmanex com Support Website and Live Chat http distsupport custhelp com Scanner Technical Support U S and Canada 1 800 487 1000 Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Warnings Electrical Warnings Warning To reduce the risk of fire or electric shock do not expose the Scanner to rain or moisture Caution To reduce the risk of electric shock do not remove cover or bottom No user serviceable parts inside Refer servicing to qualified Scanner Technical Support at 1 800 487 1000 U S Canada only FCC Regulations state that unauthorized changes or modifications to this equipment may void the user s authority to operate it In addition to the careful attention devoted to quality standards in the manufacturing of the Scanner safety is a major factor in the design of every produ
4. How To Scan Please follow ine instructions to me Foton these easy steps to admino a successful scare Wee te nghi nen cack OF begin scanning taka care the appropriate part of the hand is pressed rectly on the lens Mestr ation Maw sane that there is no lever Dyhl vsb between thw Nand and the scanner Co Make suro the hand remains aver the 1 for thw entire duration of the sean 3 Ask the scannee to place his or her hand on the Scanner with the skin completely against the probe No light should escape NOTE The position of the probe on the hand is critical for accurate results The location on the hand where the scan should occur is defined using the heart line as a reference position The laser lens is placed so that the outside edge of the probe is just touching the line Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 A 4 Once the scannee s hand is in place click the SCAN button 5 The scan will take approximately three minutes during which time you may complete the demo graphic section biophotonic SCANNER E Stan Session Warm up Calibration Informanion DSeareing Regus Scanning C cancer I Metric seiection 6 When the scan is complete the scannee s Carotenoid Antioxidant Score is displayed within the appropriate color
5. PHARMANEX biophotonic SCANNER USER S MANUAL This is a highly sensitive scientific measurement instrument Please handle with care CE marking on a product is a manufacturers declaration that the product conforms with the requirements of European Council Directives 73 23 EE and 89 336 EEC Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 01 Warnings Electrical WarningS c ccecceseeeecseessereeceesseereeeees 3 General WarmingS 3 EE EET 4 02 Important Scanner Information detente 5 Use and Handling of pCal 9 Scanner Accuracy and Repeatability 5 Laser Power 115 153061116 6 Scanner Temperature 6 Scanner iiac 7 Traveling with the Scanner 8 03 Scanner Setup Equipment LSE 9 51 5 11 Turning on the 8 15 Setting up the Scanner 13 04 Performing a Scan SCA AMM Ged 18 05 Uploading Scans Uploading Scanner
6. The Pharmanex BioPhotonic Scanner software is not available to be installed on any other com puter You MUST use the laptop and software that was sent with your Scanner 8 The Scanner laptop that was provided for my Scanner is having problems Can use someone else s Scanner laptop with my Pharmanex BioPhotonic Scanner NO You MUST use the Scanner laptop that was provided with your Pharmanex BioPhotonic Scanner The laptop and Scanner that were provided to you were assigned together at Pharmanex The factory calibration that was performed at Pharmanex is VERY specific to your laptop and your Scanner If you try to switch laptops or Scanners the Scanner will go into a lockdown mode and will not be unlocked until sent back to Pharmanex 9 cannot find my Pharmanex pCal standards Where can purchase new ones Replacement pCal standards may be purchased by contacting 1 800 487 1000 U S Canada only Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 32 10 Can use someone else s pCal standards Yes All pCal standards are identical e g all blue pCal standards can be used interchangeably so feel free to share these standards with your fellow distributors 11 What should do with the redeemed Pharmanex BioPhotonic Scanner Certificates You should save all certificates you process for your official record 12 How do service my Scanner During the operation of the Scanner data is gath
7. biophotonic SCANNER Scan Session warm up 10 Scanning Resuts Calibration Process Lease _ Pinase campina the instructions shown Your Scanner wi bu calite atad pCatibeation 51006 DARK SCAN WHITE SCAN BLUF STANDARD SCAN YELLOW STANDARD SCAN 5 Calibration The software will walk you through the process of scanning the dark cap and the four pCal standards white blue red and yellow Follow the on screen instructions carefully This procedure sets the calibration parameters for the entire scan session During the calibration process you will be prompted to enter a lot number for the blue red and yellow pCal standards The lot number is located on the bot tom of every pCal Standard Each lot number includes three characters Format letter and is located above the expiration date It is critical that you enter the correct lot number of each pCal standard that you are using dur ing the calibration process to achieve an accurate calibration Do not enter the expiration date You will only be prompted to enter each pCal standard blue red and yellow lot number once per calibration Caution Inattention to detail during the calibration process can lead to inaccurate scoring until next recalibration See Section 2 Use and Handling of pCal Standards for details on pCal standards usage H manno biophotonic SCANNER Scan Session Warm us Pcatorabon 1115510005 Scanning Res
8. designed to be a protective cover for the glass window on the laser probe When storing or traveling with the Pharmanex BioPhotonic Scanner the dark scan cap will help minimize any possible damage to the unit Put the dark cap on during warm up or during any prolonged period when the Scanner is not being used 6 It is important to keep the glass window on the front of the Scanner clean and free of any oil buildup As you know we all have oils in our skin Upon repeated scanning this oil can build up on the front of the probe and interfere with the reading Please remember to clean the glass window on the front of the unit periodically for optimal performance To clean this window use a soft cloth and glass cleaner It is also a great idea to have individuals use Nu Skin s Epoch Antiseptic Hand Sanitizer prior to being scanned This will reduce the amount of oil being deposited on the Scanner and may also prevent germ transfer from one individual to another 7 Always wash your hands prior to handling the putty Dirt or excess oils can be integrated into the pCal standards and cause an inaccurate measurement If contamination of any of the four pCal standards does occur dispose of the standard in question and obtain a fresh sample from the tube 8 When removing the pCal standard from its tube use the following instructions Ensure that your hands are VERY clean and dry Open lid Turn dial 1 4 of a turn clockwise Wait 10
9. for this inter national call 3 Click Upload Now 4 The Pharmanex BioPhotonic Scanner software will now dial out and connect to the Pharmanex corporate servers This process may take several minutes 5 All scan records and calibration information will be uploaded to the Pharmanex corporate servers 6 If upgrades are available for your system software they will automatically be downloaded and installed on your laptop The software may ask you to reboot your computer at this time Viewing Scanner Data Reports Along the top toolbar of the program you will see the View Reports option By selecting this option you will be able to view Scanner session information from your previous scans This status report will aid the scan operator NOTE You should save hard copies of each certificate The report will contain the following Date of upload All scan certificate numbers uploaded ordered by date scanned Corresponding date of scan Type of scan initial or subsequent This page only records the uploads you have performed since obtaining the laptop If for some rea son you send your laptop back to the company and you receive a new one you will not be able to see old upload data Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 22 pawa biophotonic SCANNER i E View Reports Svluct the desired dates and click the Sesrch button from 11 1704 Aree 5
10. inches nominal width x depth 229H x 178W x 406D mm Power Requirements Operating Voltage Range 100 to 240 VAC Operating Frequency Range 50 to 60 Hz Power Dissipation 84 VA Cooling Requirements To provide adequate cooling an air gap of approximately 3 inches should be maintained around the vented section of the instrument Cleaning Use a soft clean damp cloth to clean the outer shell of the Scanner Use This instrument is designed for indoor use only Warning This is a Safety Class instrument provided with a protective earthing ground incorporated in the power cord The mains plug shall only be inserted in a socket outlet provided with a protective earth contact Any interruption of the protective conductor inside or outside the instrument is likely to make to make the instrument dangerous Intentional interrup tion is prohibited Warning This instrument is designed for use in Installation Category and Pollution Degree 2 environments wo Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 NOTES Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 34 OY PHARMANEX 75 West Center Provo Utah 84601 U S A a www pharmanex com Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 01101520 90016877 2
11. is completely off press the black power rocker switch in at the top turn the laser key to the horizontal position and wait or the red light to go out before continuing 4 If the Scanner still does not turn on try setting up and using the Scanner in a different location or plug the Scanner into a different hree prong grounded power outlet Symptom Solution The laser is not emitting 1 Make sure the safety interlock plug is fully inserted and the key is urned to the horizontal position Also make sure the black power rocker switch on the back of the Scanner is pushed in at the top and he gray serial cable is securely fastened to the Scanner and laptop 2 Confirm that the wall outlet is working and the Scanner is getting electrical power from a valid power source You should hear a cool ing fan if the Scanner is on 3 If the error comes up again turn the laser key to the vertical posi ion and press the black power rocker switch in at the bottom After he Scanner is completely off press the black power rocker switch in at the top turn the laser key to the horizontal position and wait or the red light to go out before continuing 4 the error comes up again try setting up and using the Scanner in a different location or plug the Scanner into a different three prong grounded power outlet Symptom Solution An error message is displayed saying the 1 Is the Scanner emitting the blue laser light If not make sure the laser
12. recalibrate is about 30 minutes We recommend that you recalibrate the Scanner every four to five hours especially if the room temperature changes dra matically 4 degrees from when you last calibrated the Scanner or if you think there was an operator error during the previous calibration pama biophotonic SCANNER Sean Session Warr up Calibration D informanon Scanning Resutts Enter Information Conificate Number Cenar Scanoe s First Name Scanee s Pastal Cade Recalibrate Scanoe s Last Name Fad Address Scanee 0 Number D Dam ham want to provide an o mat mii ess 16434 inche dashes entering a gham SSN or Tax Continue indicates a required field 2 Fill in all of the required fields indicated by an asterisk and then click Continue NOTE The demographic information will remain confidential and may be used in future studies of carotenoid antioxidant consumption Click Clear to remove the contents in each of the fields Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 NOTE The demographic information can be filled out during a scan Completion of all fields is required A No Answer is acceptable but No Answer must be selected from the drop down menu Driaan 5 biophotonic SCANNER E Stan Session Warmup Calibration D earring Rests Scanning Gancet_ instruccions
13. Cal 30 seconds Blue pCal 30 seconds Red pCal 30 seconds Blue pCal 30 seconds Red pCal 30 seconds Yellow pCal three minutes Operator Scan three minutes This process will need to be repeated if any of the following occur Scanner or laptop is powered off If you exit the Pharmanex BioPhotonic Scanner software If you end a scan session by clicking Exit Scan Session Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Hpne biophotonic SCANNER i E Welcome to the Pharmanex BioSCAN Program 1 Click Scan upper left corner to begin the warm up and calibration setup process Druene biophotonic SCANNER E Warm up Calibration Information Starring Resists Scan Session The Pharman D MoPhatarse Scanner nuns ta warm up This will takn abaa 30 mwane A 1416054107 popi awh sotah wil dorn you when warm up 6 compiute Pieawe make sure that tho Dark Cap is on tha scanner lans and etek to Start Warmup Process bunton below 10 bogin warm up Start Warmup Process Please cick the Back button 19 return to ta mack NOTE The timer on the bottom of the screen displays the remaining time available until your next upload The version number indicates the current software version you are running software upgrades occur when you upload your scan information Please note that you can
14. Cal standard may continue to dispense causing waste 3 The pCal standards are to be used only with the pCal cap This cap fits over the laser probe and forms a well in the center of the probe window The bottom of the well is the glass from the laser probe and the sides are created from the hole in the cap Filling this well with the calibra tion standard ensures you have placed the correct amount accurately Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 4 When dispensing the pCal standard for calibration use only enough pCal standard to completely fill the well Any less may cause an Inaccurate calibration reading while more simply wastes pCal standard too much pCal standard will not negatively affect the measurement 5 Do not store these tubes in extreme temperatures e g less than 50 F or greater than 100 F 6 Each tube contains enough material for 40 60 calibration sessions 7 The calibration material is extremely expensive so great care should be taken to not waste any of the material Do not use an unnecessarily large amount during the calibration procedure 8 There is a clear section near the top of the pCal standard stick designed to notify the user that the stick is running out and a new set needs to be ordered 9 The pCal standard has a shelf life of one year The expiration date month year is stamped on the bottom of each pCal standard tube 10 To avoid mixing up the pC
15. al standards namely red and blue place each standard on the corre sponding cap If you are not sure which standard is which throw them out and start over with a fresh sample Scanner Accuracy and Repeatability It is normal to have slight variations in the Skin Carotenoid Score due to several factors First skin carotenoids vary slightly depending on the exact location on the palm of the hand being scanned Also dietary changes dietary supplementation sun exposure percent body fat and tobacco use causes more long term changes in skin carotenoids that can result in a different score There are variations in all measurements The Skin Carotenoid Score which reflects the amount of carotenoids in human skin is a difficult measurement The carotenoid response to the laser light on the skin has an intensity of about 1 10 000th of the total light intensity coming from the illumi nated spot on the skin To return an accurate Skin Carotenoid Score value the Scanner hardware and software must pick out the 0 01 percent carotenoid signal from the other 99 99 of the light and accurately measure the carotenoid Raman response Because of the nature of the Skin Carotenoid Score measurement there are several additional sources of variation in the measurement beyond those mentioned above Some examples of these variations are the following non uniform distribution of carotenoids in the skin fluorescent properties of the skin thickness differences d
16. anting to use a UPS to do so The use of a UPS is not a requirement but could save your meeting if the power were interrupted in any way 2 On the back of the Scanner just under the key there is a small nut that holds the safety inter lock plug socket in place We have found that this nut can come loose and fall off If this happens the plug socket will fall inside the back of the Scanner making the unit inoperable The only way to fix this problem is to return the unit for repair Pharmanex will cover the shipping but you will be without a Scanner for several days It is a good idea to regularly inspect this nut and make sure it is tight Turning it clockwise tightens the nut 3 Under no circumstances should the cover of the Scanner be removed There is a tamperproof sticker that lets us know if the unit has been opened If this sticker is broken all warranties are void When the sticker is removed we are required to pay the manufacturer for the cost of the unit 10 000 USD If it is removed cut or breached in any way the Scan Operator is liable for this charge This information is in the lease agreement and was in the initial training As a reminder NEVER REMOVE THE COVER OF THE SCANNER DOING SO WILL RESULT IN A 10 000 CHARGE 4 Remember to remove the laser key and safety interlock plug from the BioPhotonic Scanner prior to packing because they can be easily broken during transit if still inserted 5 The dark scan cap is also
17. at full ASCII 42 4B 60 keyboard wedge postamble none 45 54 3E 00 60 Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Troubleshooting FAQ Scanner Troubleshooting Please follow these troubleshooting steps before contacting Scanner Technical Support at 1 800 487 1000 U S Canada only Laptop Pharmanex BioPhotonic Scanner Software Symptom Solution Laptop will not turn on Confirm that the laptop power cord is plugged into the power con verter the power converter is plugged into the back of the laptop and the other end of the power cord is plugged into the wall outlet The power converter has an LED on it Confirm that the wall outlet is working Press and hold the power button on the laptop for five seconds Release the button then press the power button again N Symptom Solution The software will not load on the laptop 1 Confirm that the Scanner is powered up you should hear a fan run ning in the Scanner 2 Confirm that the key is in the back of the Scanner and it is in the horizontal position 3 Confirm that the safety interlock plug is inserted 4 Confirm that the serial cable is securely connected to the laptop and the Scanner 5 Flip the black power rocker switch on the back of the Scanner to the off position and then flip the power rocker switch to the on position Symptom Solution A message is displayed saying the T
18. call 1 800 487 1000 U S Canada only for further assistance Solution 1 If you are in the scanning process performing a scan or in a scan session the Scanner will continue to function properly even though he time has expired for the next upload Continue to scan until you have completed scanning those waiting to be scanned and then upload the data on the laptop as soon as possible 2 Find an analog phone line and upload the current data on the lap op This will reset the clock back to 72 hours 3 If an analog phone line is not available call 1 800 487 1000 U S Canada only for further assistance Scanner Symptom Scanner will not turn on or off Solution 15 the Scanner emitting the blue laser light If not make sure the safety interlock plug is fully inserted and the key is turned to the horizontal position Also make sure the black power rocker switch on the back of the Scanner is pushed in at the top and the gray serial cable is securely fastened to the Scanner and laptop Confirm that the wall outlet is working and the Scanner is getting elec trical power from a valid power source You should hear a cooling fan if the Scanner is on If the Scanner still does not turn on turn the laser key to the vertical position and press the black power rocker switch in at the bottom After Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 he Scanner
19. ck power rocker switch so that the top portion is pressed in This will turn on the main power of the Scanner and you should hear the cooling fan turn on Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 12 7 Turn the key clockwise 90 degrees to the right to the horizontal position NOTE The Scanner is now turned on There is a required Scanner warm up and calibration process before scanning can actually begin Turning on the Laptop 1 Plug laptop power cord into power converter 2 Plug power converter into laptop and plug power cord into an electrical outlet 3 Press the power button on the laptop 4 When the login prompt comes up two icons will appear Click on the Scan Operator icon 5 The Pharmanex BioPhotonic Scanner software will automatically load Setting Up the Scanner Software Warm Up and Calibration Process The calibration process ensures you are accurately reading carotenoid antioxidant levels in living tissue for every scan session Please allow more than the approximate times shown below for the Scanner warm up and calibration process Please plan your meetings accordingly Also please allow time for the Scanner unit to acclimate to a given venue before turning it on Warm up and calibration consist of the following steps approximate time Warm Up 30 minutes Dark Scan one minute White pCal one minute Blue pCal 30 seconds Red p
20. ct A grounding type power plug two blades and a round peg will fit only into a grounding type recep tacle with matching openings This is a safety feature Do not defeat it If you need an extension cord use only a grounding type extension cord Do not overload wall outlets or extension cords as this can result in a risk of fire or electric shock Ventilation slots and openings in the Scanner cover are provided for ventilation to ensure reliable operation of the Scanner and to protect it from overheating These openings must not be blocked or covered Do not block by placing the product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator a heat register or any other heat source Water and Moisture Do not use the Scanner near water For example do not use near a bathtub wash bowl kitchen sink laundry tub in a wet basement or near a swimming pool and the like General Warnings WARNING LASER Avoid Direct Eye Exposure Waverengi 273 nm EC B0875 11111 3 5 MEIT ARRIO LASER RADIATION AVOID EYE EXPOSURE TO BEAM Under no circumstances should the laser shield be removed modified or circumvented Do not attempt to remove the outer cover of the Scanner Doing so will create a significant eye hazard If there is any damage to the shield or outer cover immediately turn off the Scanner and return it to Pharmanex This laser will be a potential eye hazard if viewed dire
21. ctly Never point the laser beam at a person Never look directly into the laser beam Never look directly into mirror like specular reflections of the laser beam Do not wear any objects on your hands or wrists such as watches or jewelry that may cause specular reflection Do not insert anything with a flat smooth surface into the path of the laser beam as this will cause harmful specular reflections which if viewed can cause perma nent eye damage Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Servicing of the Scanner is NOT to be performed by the user or any other third parties If there are any problems contact the support line first If needed return the complete Scanner and laptop to Pharmanex Pharmanex will then send the Scanner to the manufacturer for any Servicing Caution Adhere to the instructions specified herein to avoid any harm to either you or the equip ment Inappropriate use of controls adjustments or performance of procedures other than those specified herein may result in hazardous exposure Neither the laptop nor the Scanner should ever be opened or disassembled The base plate of the cover is sealed to protect against tampering DO NOT ATTEMPT TO REMOVE OR TAMPER WITH THE SEAL The Scanner warranty is void if the seal has been tampered with in any way if the bot tom plate has been removed or if there is evidence of attempts to remove the seal NOTE Not only will the
22. er is exposed to temperatures outside this range it may be permanently damaged The Scanner must be protected from environmental extremes such as cold dust shock poorly controlled power sources and general mishandling It should be treated as you would treat the highest quality video camera The Scanner comes equipped with a USB thermometer see Parts List on p 10 for picture This is a USB device that must be present for the Scanner to operate It will record the exact temperature and humidity during each scan Please pay close attention to the proper operating temperature listed above The software will closely monitor the temperature This USB thermometer will display the temperature along the bottom for the user software Scan Operators will be evaluated for tem perature compliance Scanner Lights The light on the back of the Scanner above the serial port is an indication of laptop Scanner com munication Yellow indicates data is being passed and red indicates the Scanner is free to take commands from the laptop Please note that this light on the back of the Scanner will normally be red but will change to yellow during scans indicating the laptop and Scanner are passing data back and forth There are two laser status lights located on the top front of the Scanner The yellow light indicates the laser beam is being emitted If the yellow light is not on verify that the Scanner is plugged in the key is turned to the horizontal posi
23. ered and stored on the computer Parameters that control the operation of the system are usually changed from their original factory settings There is NO service available for the user to perform and there are no third party service contracts The Scanner must be sent by Pharmanex to the manufacturer for any service Any time a Scanner or a laptop needs to be returned for any reason including diagnosis or lease expiration the two components must be returned together There are no exceptions to this If you experience any problem with the Pharmanex BioPhotonic Scanner call Scanner Technical Support at 1 800 487 1000 U S Canada only Scanner Technical Support will troubleshoot the problems and if need be create a Return Merchandise Authorization RMA number and send out a replacement Scanner You will then return the defective Scanner in the packaging material the replacement Scanner arrived in See page 25 for proper placement in case For a list of more FAQs go to http distsupport custhelp com From the Product drop down list select BioPhotonic Scanner then click Search General Specifications Environmental Operating Temperature 70 to 75 F 21 to 24 C Storage Temperature 50 to 100 F 7 to 38 C Humidity 10 to 70 percent relative humidity Altitude 2000 M 6 560 ft EMC EN 60950 1992 EN 55022 1994 with A1 1995 and A2 1997 and 50082 1 1997 Physical Weight 10 05 4 5 kg Dimensions height x 9H x 7W x 16D
24. ge of 72 to 74 F and choose the recalibrate option on the software 3 Rescan the scannee 4 For further information on variability please see the Scanner Accuracy and Repeatability section of this manual Bar Code Reader Symptom Solution My bar code reader light red laser light 1 Confirm that the bar code reader cord is properly connected to the does not come on computer If the cord is a PS 2 cord like a mouse cord then it will only fit in the PS 2 port on the laptop If your laptop has USB ports only then your bar code reader should have come supplied with a USB connection cable Please call 1 800 487 1000 if you do not have the proper cable Confirm that the bar code reader cord is connected securely to the bar code reader wand The wand separates from the cord when you press the release button on the end of the cord Confirm that the laptop is properly powered up and the Scanner software is running on the laptop before attempting to operate the bar code reader Symptom Solution My bar code reader light red laser light 1 Confirm that the bar code reader cord is securely connected to the lap comes on but it will not scan Scanner top and the red laser beam is emitting from the bar code reader wand Certificates 2 Use the bar code reader configuration sheet supplied with this man ual 566 page 27 to configure the bar code reader for scanning Scanner Certificates Instructions for completi
25. his message indicates Pharmanex has disabled the Scanner for tech Scanner has been disabled nical reasons Please call 1 800 487 1000 U S Canada only Symptom Solution An error message is displayed saying 1 Is the Scanner emitting the blue laser light If not make sure the Timeout The Scanner failed to respond safety interlock plug is fully inserted and the key is turned to the to the command in a timely manner horizontal position Also make sure the black power rocker switch on the back of the Scanner is pushed in at the top and the gray serial cable is securely fastened to the Scanner and laptop 2 Confirm that the wall outlet is working and the Scanner is getting electrical power from a valid power source You should hear a cool ing fan if the Scanner is on 3 If this error comes up again turn the laser key to the vertical posi tion and press the black power rocker switch in at the bottom After the Scanner is completely off press the black power rocker switch in at the top turn the laser key to the horizontal position and wait for the red light to go out before continuing 4 the error comes up again try setting up and using the Scanner in a different location or plug the Scanner into a different three prong grounded power outlet Symptom Solution An error message is displayed saying 1 Make sure you are typing the certificate in properly without dashes the certificate number has been or spaces previousl
26. hnical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 N Shutting Down the Scanner 1 From the Pharmanex BioPhotonic Scanner software click Exit 2 The software will exit and the laptop will shut down automatically 3 On the back of the Scanner turn the key 90 degrees to the vertical position and remove the key The blue laser should stop emitting from the front of the Scanner NOTE If you do not remove the key from the back of the Scanner you run the risk of breaking the key when you place the Scanner in the Scanner case 4 Remove the Safety Interlock Plug Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 24 5 Flip the black power rocker switch so that the bottom portion is pressed in This will turn the main power of the Scanner off and you should hear the cooling fan also turn off 6 Remove each of the power cords from the laptop and Scanner 7 Remove the Scanner serial cable 8 Place the Scanner laptop cables and caps in their respective cases N Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Important Scanner Tips Tips 1 Many distributors find that using a UPS Uninterruptible Power Supply is a great help when run ning the Scanner If the power goes out even for a few seconds the Scanner will reset and will then need to be recalibrated We encourage anyone w
27. ion Scanner calibration instructions are subject to change Please follow the calibration instructions on the laptop Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 A Scanner H Two Scanner Keys C USB Thermometer Safety Interlock Plug D Power Converter for Laptop J Dark Scan Lens Cap E Power Cord for Laptop F Scanner Power Cord K pCal Standards L pCal Cap M Telephone Cable for uploads N Bar Code Reader PHARMANEX D pCal Standards Pouch Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 10 Setup Instructions 1 Plug one end of the Scanner power cord into the back of the Scanner and plug the other end into an electrical outlet 2 Connect one end of the gray data serial cable to the back of the Scanner and connect the other end to the back of the laptop 3 Connect the temperature humidity USB thermometer to the USB connection on the laptop NOTE The USB thermometer comes in two segments a USB adapter and the USB thermometer itself First connect the USB thermometer to the USB adapter Then plug the USB adapter into the laptop Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 4 Insert the safety interlock plug into the hole below the keyhole 5 Insert the key into the keyhole 6 Flip the bla
28. m that the Scanner is being used in the proper temperature range of 70 75 F 21 123 850 and that the Scanner has never received prolonged exposure to temperatures in excess of 100 F 37 7 C Clean out the dark scan cap with water or alcohol and clean out the reference caps with a soft cloth Recalibrate the Scanner making sure the caps are placed on properly If the error comes up again try setting up and using the Scanner in a different location or plug the Scanner into a different three prong grounded power outlet Solution 1 Confirm that the telephone cord is plugged into an analog telephone jack and the other end is plugged into the laptop analog telephone jack 2 Confirm that the telephone line works 3 Call Technical Support at 1 800 487 1000 U S Canada only Solution 1 Confirm that the telephone cord is plugged into an analog telephone jack and the other end is plugged into the laptop analog telephone jack 2 Make sure the volume is turned up all the way on the laptop so you can hear any connection tones To do this press and hold the FN button and then press the Page up button repeatedly 3 Unplug the phone cord from the laptop and reboot the laptop 4 f the laptop still cannot make a connection try uploading from a different phone line in a different location Solution 1 Please wait 10 minutes and try uploading again 2 If the error message comes up again please
29. ng this procedure are located on the configuration sheet Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 FAQs 1 How do know if the laser is on When the power rocker switch is turned on the Scanner key is inserted and turned to the horizontal position and the safety interlock plug is inserted you should hear the Scanner cooling fan and see the blue laser emitting from the Scanner Also the yellow light on top of the Scanner should be lit 2 What do the lights on the front of the Scanner mean On the top front of the Scanner there are two indicator lights The yellow light will appear indicating the Scanners laser is on The red indicator light will appear when the Scanner is in a self diagnos tics mode and therefore not available for scanning Ready State Blue laser is emitting yellow light is on and the red light is off Not Ready State Blue laser is emitting yellow light is on and the red light is on 3 What does the red light mean on the front of the Scanner When the red light on the front of the Scanner is on the Scanner is NOT ready for scanning The red light should come on when the Scanner is turned on and will remain on until the warm up time is complete If the red light comes on before you attempt a scan the software should alert you that the scan cannot take place until the red light turns off again The light may be on for a couple of minutes or up to two hour
30. not upload and scan at the same time 2 The Scanner must warm up before each scan session Click Warm Up to begin the process Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 D pHa x biophotonic SCANNER x Stan Session we up Calibration Information Stanning ack the Cancer button you would ake to stop the warmup process 41 be sure the Dark Cap is ahways placed aver tha probe whenever you are 3 The Scanner warm up takes 30 minutes A progress bar will continually indicate where you are in the warming up process The software will notify you when the warm up is complete NOTE IF THE WARM UP PROCESS NEEDS TO BE TERMINATED CLICK CANCEL TO ABORT THE WARM UP biophotonic SCANNER Sean Session Warm up D Calinrstion Seanring Rensta Calibration Process Pinasa completo the instructions shown Betow Your scannar wall be Combe ato ation Steps Must abon 1 WHITE SCAN BLUE STANDARD SCAN RED STANDARD SCAN YELLOW STANDARD SCAN instructions Plassa piace he DARK SCAN CAP aver Ma scanner ens ana chok 10 begin 51 4 Once warm up is complete the software system displays the Calibration Process welcome page Select Start Calibration Process to continue Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 manao
31. ntil you perform an upload NOTE Failure to upload within 72 hours will result in the Scanner being disabled Please perform the following steps to upload data to obtain another 72 hours Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 pana biophotonic SCANNER Scan Vw Reports Suppot Upload Your Scans You will need to perform an upload 35 directed by the software to p must be Commected to a telephane jack This procedure mayt Ora 14445 SICE we also Check for new software updates Please do not disconnect your Laptop during the uploart process Mote You must be connected to a phone tine Please upload your scans by clicking the Upload Now bution Upload Now 1 Connect the laptop to an analog phone line If you are unsure as to whether the line is analog or not check with the phone company or the owner of the line 2 Add any dialing prefixes that may be needed to dial out on your line many hotels require you dial nine before dialing out NOTE The upload phone number is preloaded The default phone number is toll free If for any reason the toll free number is unavailable the operator may select the alternate phone number NOTE The alternate phone number is NOT a toll free phone number and is set up to dial the server directly in the United States The operator will be responsible for all charges
32. oper temperature range of 70 75 F 21 1 23 850 and that the Scanner has never had prolonged exposure to temperatures in excess of 100 F 37 7 C 3 Please wait for two hours for the red light to go off This will allow he Scanner to fully adjust the laser to the correct power levels and urn the red light off 4 If the red light comes on unexpectedly during a scan session please wait for it to turn off 5 If the red light does not turn off after waiting for two hours clean out the dark scan cap with water or alcohol and clean out the refer ence caps with a soft cloth Recalibrate the Scanner making sure he caps are placed on properly 6 Try setting up and using the Scanner in a different location or plug he Scanner into a different three prong grounded power outlet Symptom Solution The calibration caps are physically dam 1 The Scanner will not work properly if this these part s are dam aged or broken aged or impaired in any way Please call 1 800 487 1000 U S Canada only Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Symptom Solution My scan scores do not seem accurate 1 Confirm that the scannee is placing his her hand in the exact same location as when they were previously scanned For proper hand placement please see page 19 2 Confirm that the Scanner is properly calibrated by making sure the temperature is within the acceptable ran
33. range Please write down the scannee s number and click Scan Another to scan the next person biophotonic scANNER 1 E Sean Session Wam up 1019710800 Staneing Piet Skin Carotenoid Score 10 000 19 000 20 000 29 000 30 000 39 000 40 000 49 000 60 000 Endsession 7 You repeat steps 1 6 for each individual being scanned Selecting End Session will take you back to the main software page NOTE Leaving the scan area of the software will prevent any further scanning until the next time you calibrate Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 20 Uploading Scans Uploading The uploading process is necessary to ensure each Scanner is up to date efficient and contains the latest software available A user can initiate an upload by simply selecting the Upload button within the upload section of the software Provided that the Scanner is connected to an analog phone line the laptop will connect to a server and begin uploading all the scans performed since the last upload The server then checks a database of Scanner accounts and authorizes the Scanner for more scan time based on the information it receives from the account database Once the Scanner receives more scan time it proceeds to check if updated software is available on the server If it is the new software is downloaded and installed automatically If no new software i
34. s If the red light comes on during a scan the software will alert you to re scan the individual once the red light has turned off If the Scanner is turned off while the red light is on the reset will be repeated when the Scanner is turned on again If the Scanner does not reset success fully and the red light stays on for more than two hours the Scanner will have to be replaced 4 What does the light on the back of the Scanner indicate The light indicates the status of the communication between the laptop and the Scanner The red light indicates normal or ready status The yellow light indicates the Scanner is communicating to the laptop in the process of doing a scan 5 Why does the Scanner need to be calibrated As with any measurement there must be a reference from which the measurement is based The calibration guarantees that each instrument gives readings which are in the acceptable standard deviation In short the calibration attempts to ensure accuracy for this tool 6 Can install Microsoft PowerPoint or other applications use onto the laptop NO other applications may be installed onto the Pharmanex BioPhotonic laptop This laptop is intended ONLY for use with the Scanner Installing changing any setting or running any other pro gram or application other than the Pharmanex BioPhotonic Scanner software is strictly prohib ited and will void all warranties 7 Can install the Scanner software on my own laptop or PC
35. s present the process continues by resetting the laptop system clock to coincide with the server s clock The upload process then ends by closing the dial up connection and returning the user back to the software Laptop Association Each laptop and each Scanner cannot function properly independent of each other The laptop soft ware depends on the scan unit for a continuous flow of information in order to properly instruct the user through the calibration and scanning process Likewise the scan unit must have a continuous flow of information from the software in order to know how to proceed through the scanning process Information flow between the Scanner and laptop includes specific data such as detailed parameters that cannot change over time in order to ensure accurate results The need to keep each Scanner connected to the same laptop prevents each laptop from being used with more than one Scanner and likewise with the scan unit In a process called mating the laptop software is built to detect the serial number of the Scanner it is mated with If the serial number is incorrect the laptop shows the user an error stating the wrong Scanner or laptop is connected Uploading Scanner Data Uploads must be completed within 72 hours from the last scan The timer on the bottom of the Pharmanex BioPhotonic Scanner software indicates how much time you have before your next upload is required Pharmanex will not be able to process Scanner data u
36. seconds for the standard to extrude from the nozzle When the bead of standard is just large enough to fill the calibration cap hole turn the dial 1 4 of a turn counter clockwise to reduce the pressure inside the tube Remove the bead of putty and use in the calibration process as directed Close the tube Store in a cool dry location Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 26 27 Bar Code Reader Configuration Instructions 1 Make sure the Bar Code Reader is properly plugged into the back of the Laptop and the red laser light is coming from the wand 2 Place the bar code configuration sheet on a flat surface 3 If you are using the ScanPlus 1800 Bar Code Reader scan each of the bar codes on the configu ration sheet beginning at the top and working down the page in sequence After each scan wait for the Bar Code Reader to beep and then move to the next bar code If you are using the KANESCAN Bar Code Reader press the trigger and then scan the one Default bar code 4 When you have finished scanning the last bar code on the configuration sheet you are ready to begin scanning Scanner Certificate Numbers ScanPlus 1800 KANESCAN predefined terminal selections keyboard Use the Default found on page 9 of the Bar wedge standard PC QWERTY English Code Scanner Programming Manual 41 4A 03 08 60 Code 128 EAN 128 active 41 5A 60 Code 39 form
37. t be initiated when the red light Is on If it comes on during a scan the results will not be correct The diagnostic mode will occur more fre quently with a new or seldom used Scanner than with one that is fully conditioned by frequent use The software will automatically detect this red light condition and notify the Scan Operator Scanning can continue once the red light turns off Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Scanner Temperature Management The BioPhotonic Scanner is a very sensitive piece of equipment therefore it is necessary to control the environment it is exposed to in both operational and non operational conditions The operating conditions for the Scanner are as follows Temperature 70 to 75 F 21 to 2450 Humidity 10 to 70 percent relative humidity The Scanner must be set up and calibrated under the conditions in which it will be used When a Scanner has been stored at a temperature different than the operating conditions above such as in a car overnight at least one hour additional start up time is needed to permit the Scanner to equilibrate in the operating environment before setup and calibration Non operating environmental limits for the Scanner are the following Temperature cannot be greater than 85 100 F 29 4 37 8 C or lower than 50 65 F 10 18 3 C NOTE These limits include short and long term storage as well as transportation If the Scann
38. ter powering up the equipment the software requires a 30 minute warm up or equilibration time prior to beginning the calibration process It would be wise for the Scan Operator to begin setting up the equipment at least one hour before the first scan is scheduled and as early as two hours in advance if the equipment will be brought inside from a hot greater than 85 100 F 29 4 37 8 C or cold lower than 50 65 F 10 18 3 C environment NOTE Any time the Scanner is unplugged i e the power is turned off it MUST be recalibrated Use and Handling of pCal Standards 1 The pCal standards come in four tubes designated blue yellow red and white 2 Follow these instructions to remove the standards for use a Thoroughly clean and dry your hands b Clean the glass probe window with glass cleaner and a soft lint free tissue both before and after the calibration process c Uncap the lid d With your left hand grip the base of the lid under the nozzle Turn the stick clockwise slowly with your right hand to begin dispensing a small amount NOTE Air may be present inside the tube If so several turns of the stick will be required before the pCal standard will begin dispensing e g come out of the nozzle e Once enough pCal standard has been dispensed stop turning the stick immediately and back it off by turning counter clockwise a quarter turn to release the built up pressure within the tube NOTE If the pressure is not removed the p
39. th the Scanner Only travel with the Scanner in the provided custom case Do NOT leave the Scanner in a car or in a hot or cold climate When the Scanner is transported by air it should be brought along as carry on luggage This minimizes any temperature fluctuations as well as the added shock and jarring associated with checked baggage Remember that the Scanner is an extremely sensitive scientific device and should always be treated as such Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Scanner Setup Equipment List A complete system consists of two major components a laptop personal computer and the Scanner Together they comprise the Pharmanex BioPhotonic Scanner After unpacking the BioPhotonic Scanner you should confirm that you have everything listed below Parts List A Scanner B Laptop C USB Thermometer D Power Converter for laptop E Laptop Power Cord plugs into Power Converter F Scanner Power Cord black G Data Serial Cable RS 232c to connect the Scanner to the laptop gray H Two Scanner Keys one is a spare Safety Interlock Plug 1 8 stereo plug Dark Scan Lens Cap tethered to Scanner K pCal Standards white blue red and yellow L pCal Cap cap with small hole in the center that is tethered to Scanner Telephone Cable RJ 11 to connect the laptop to a phone jack for uploads Bar Code Reader pCal Standards Pouch Sa Attent
40. tion and the safety interlock plug is fully inserted The red light indicates the status of the laser s microprocessor 566 Laser Management for more details The red light will always come on for approximately 10 minutes when the Scanner is first powered up and the laser key is turned to the on position The software will wait until the red light goes off The red light can also come on at any time if the laser senses that it needs to be re tuned If this occurs prior to a scan then the software will wait until it turns off before proceeding If the red light comes on during a scan the results will be ignored the software will wait until the red light turns off and the scan will be repeated Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 red yellow The red light may stay on for a few minutes or up to two hours During this time scans will not be possible AND it is important that the power remain on to allow the Scanner to finish the reset If the Scanner is turned off the reset will be repeated when the Scanner is next turned on If the Scanner does not reset successfully and the red light stays on for more than two hours contact customer support at 1 800 487 1000 U S Canada only Ready State Blue laser is emitting from the front yellow light is on and red light is off Not Ready State Blue laser is emitting from the front yellow light is on and red light is on Traveling wi
41. uct to its normal operation e The product has been dropped or the cover has been damaged 1 The product exhibits a distinct change in performance such as the inability to perform basic functions Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 Important Scanner Information The Pharmanex BioPhotonic Scanner is an instrument that measures carotenoid levels in the skin The Pharmanex BioPhotonic Scanner is not intended to be used for medical purposes It is not a medical device or diagnostic tool of any kind and is not intended to diagnose treat mitigate cure or prevent any disease or condition or affect the structure or func tion of any part of the body Calibration All precision scientific instruments require calibration Most are calibrated daily and some are cali brated before each measurement The BioPhotonic Scanner requires calibration before each scan session The Scan Operator is coached through the calibration procedure by the software on the laptop The calibration method utilizes a series of standards created from a silicone based polymer These calibration standards are called pCal for Polymer Based Calibration The pCal system is used to make adjustments to the Scanner on a day to day basis and consists of four calibration standards labeled blue yellow red and white Scanner measurements of these standards are used to establish the daily calibration parameters Af
42. ue to calluses scarring or crease lines incorrect positioning of the hand operation of the Scanner outside the approved temperature range and any movement of the hand during scanning What this means in practical terms A statistical analysis has been performed for Skin Carotenoid Score measurements on the same subject over multiple properly calibrated and functioning BioPhotonic Scanners It has been determined that consecutive measurements on multiple Scanners for a given individual will fall within one shade of each other 85 of the time Regular measurement of an individual over time will clearly show changes or constancy in their Skin Carotenoid Score consistent with their eating habits and use of LifePak Laser Power Management Operation of the laser in the BioPhotonic Scanner is controlled by a microprocessor that deter mines the laser power output and the laser operating mode The laser power must be precisely controlled because the intensity of the carotenoid signal is directly proportional to the laser power The intensity of the laser output is monitored by a sensor the signal from the sensor is fed contin uously to the microprocessor The microprocessor sets the laser operating parameters to ensure the power output is stable within a very narrow operating range The red indicator light on the front of the Scanner above the laser probe indicates the laser micro processor is in a Self diagnostics mode Scanning canno
43. uts Calibration Process Cancel _ Pinsan conmplede ther movtructhons shaw below Your DARK SCAN WHITE SCAN BLUE STANDARD SCAN RED STANDARD SCAN scan 6 When the calibration scans are complete the screen is refreshed with a notice to the Scan Operator that the Scanner is calibrated At this point an operator scan is required Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 16 biophotonic SCANNER 8 Stan Session Wam up D Calibration Intormanon Seanring Operator Scan ean Please register as a new scan operator by 11 out the inftoernation below you do not have a registered distributer please enter a unique numer that you will remember such as tie mmddyy of your birthday You wi be proenpted toe Pis number during alt future 00003 on this scanner 7 Operator Scan The final step in the calibration process is scanning the operator s own hand At this screen you will enter your first and last name and distributor ID Remove the pCal cap and discard all pCal standards Position your hand on the laser lens as directed and select OK to begin the operator scan process NOTE The operator scan will take approximately three minutes The results are not displayed but are used for checking internal quality control
44. warranty be void but the Scan Operator will be held responsible for the full cost of the Scanner e g 10 000 USD The Scanner has been set up to work only with the computer to which it is assigned The Scanner must never be plugged into another computer This will render the Scanner inoperable As in the note above the same applies to laptops Laptops from another Scanner should never be used If it becomes necessary to return the system to Pharmanex both the laptop and the Scanner must be sent together Servicing Do not attempt to service the Scanner yourself Opening or removing covers may expose you to dangerous voltage or other hazards and will damage the laser and void all warranties Refer all servicing to Scanner Technical Support at 1 800 487 1000 U S Canada only Conditions requiring service unplug the Scanner from the wall outlet and call Scanner Technical Support at 1 800 487 1000 U S Canada only when and if any of the following occur a The power supply cord or plug is damaged b Liquid has been spilled on or objects have fallen on or into the product c The product has been exposed to rain or water d The product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other con trols may result in damage and will often require extensive work by a qualified technician to restore the prod
45. was switched off and must be turned safety interlock plug is fully inserted and the key Is turned to the back on horizontal position Also make sure the black power rocker switch on the back of the Scanner is pushed in at the top and the gray serial cable is securely fastened to the Scanner and laptop 2 Confirm that the wall outlet is working and the Scanner is getting electrical power from a valid power source You should hear a cool ing fan if the Scanner is on 3 If this error comes up again turn the laser key to the vertical posi tion and press the black power rocker switch in at the bottom After the Scanner is completely off press the black power rocker switch in at the top turn the laser key to the horizontal position and wait for the red light to go out before continuing If the error comes up again try setting up and using the Scanner in a different location or plug the Scanner into a different three prong grounded power outlet gt Symptom Solution The red light on the front of the Scanner 1 Is the Scanner emitting the blue laser light If not make sure the stays on after warm up or comes on after safety interlock plug is fully inserted and the key is turned to the warm up horizontal position Also make sure the black power rocker switch on the back of the Scanner is pushed in at the top and the gray serial cable is securely fastened to the Scanner and laptop Confirm that the Scanner is being used in the pr
46. y used 2 Try entering a different new certificate Symptom Solution An error message is displayed saying the 1 Make sure you are typing the certificate in properly without dashes certificate number entered is invalid or spaces 2 Try entering a different new certificate Scanner Technical Support 1 800 487 1000 Outside U S and Canada 1 801 345 6670 28 29 Symptom An error message is displayed saying the score was unexpectedly too low Symptom An error message is displayed saying the results of the scan were not consistent Symptom am unable to upload scans Symptom An error message is displayed saying the laptop could not establish a connection Symptom An error message is displayed saying the server does not answer Symptom am unable to continue scanning because the time allotted for the next upload has expired Solution 1 Confirm that the Scanner is being used in the proper temperature range of 70 75 F 21 1 23 8 C and that the Scanner has never had prolonged exposure to temperatures in excess of 100 F 37 7 C 2 Clean out the dark scan cap with water or alcohol and clean out the reference caps with a soft cloth Recalibrate the Scanner making sure the caps are placed on properly 3 If the error comes up again try setting up and using the Scanner in a different location or plug the Scanner into a different three prong grounded power outlet Solution Confir
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