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ZIP 2 User`s Manual (3.52.4)

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1. Se dE de de e od Figure B 11 Sample Configuration File VLAN Settings 75 ZIP2 User s Manual B 4 6 Audio Configuration Audio parameters configure codecs and paging extensions Figure B 12 lists the Audio configuration parameters Parameter Description Equivalent web interface parameter Version Introduced AJB_MAXDELAY Specifies the Maximum playout delay for section A 2 10 2 3 35 the Adaptive jitter buffer on page 54 Default value is 100 milliseconds AUTO JB SWITCH Specifies whether or not to automatically section A 2 10 2 3 35 switch from an adaptive jitter buffer to a on page 54 fixed jitter buffer upon fax modem tone detection Default value is NO ENABLE PAGING SWITC Enables Paging capabilities section A 2 10 3 3 35 Hi YES Enable on page 54 NO Disable Default Value is YES FJB DELAY Specifies the playout delay on the Fixed section A 2 10 2 3 35 jitter buffer on page 54 Default value is 40 milliseconds G711AON Specifies whether to offer G 711 A Law as section A 2 10 1 3 35 the speech encoding method on page 54 Default value is YES G711APACK Specifies the packetization interval for section A 2 10 1 3 35 G 711 A Law packets where 20 indicates on page 54 each RTP packet will carry 20 milliseconds worth of audio input Supported intervals are 10 20 30 40 50 60 70 80 90 and 100 msecs respectively
2. Figure B 9 Sample Configuration File SIP Extension Settings 73 ZIP2 User s Manual B 4 5 B 4 5 1 B 4 5 2 VLAN Configuration VLAN parameters can configure the ZIP2 to match the settings in your network Figure B 10 lists the VLAN configuration parameters Equivalent web interface Version Parameter Description parameter Introduced IFOPRIORITYTAG Defines the priority tag for all outgoing packets section A 2 4on 3 35 Valid settings range from 0 to 7 page 47 Default value is an empty string IFOVLANTAG Defines the VLAN tag for all outgoing packets section A 2 40n 3 35 Valid settings range from 0 to 7 page 47 Default value is an empty string PRIORITYTAG CALL Defines the priority tag for all outgoing SIP section A 2 90n 3 35 signaling packets overrides the page 53 IFOPRIORITYTAG for signaling packets only Valid settings range from 0 to 7 Default value is an empty string PRIORITYTAG RTP Defines the priority tag for all outgoing RTP section A 2 90n 3 35 packets overrides the IFOPRIORITYTAG for page 53 RTP packets only Valid settings range from 0 to 7 Default value is an empty string VLANTAG CALL Defines the VLAN tag for all outgoing SIP section A 2 90n 3 35 signaling packets overrides the IFOVLANTAG page 53 setting for signaling packets only Valid settings range from 0 to 4094 Default value is an empty string VLANTAG RTP Defines the VLAN tag for all outgoing RTP sectio
3. 2 Receiving the ZIP2 2 4 2 Describing the Problem If you are returning equipment for service attach a tag or sheet of paper to the equipment giving the following details your company or institution s name address and phone number the main person to contact an alternative contact and their phone numbers if different from the main phone number the return shipping address and any special shipping instructions the model number and serial number of the equipment being returned a description of the failure If failure is intermittent describe its frequency and any special conditions that initiate the failure any additional comments 2 4 3 Accessories Do not return any of the accessories with the equipment unless you suspect that one of them is faulty If you return an accessory place a tag on it that clearly identifies it as yours and briefly explain the problem 2 4 4 Packing Wherever possible use the original packing materials to ship the equipment If these are not available containers and cushioning material similar to those originally used are available from Zultys If it is inconvenient to obtain supplies from Zultys use a strong double walled shipping carton Place about 70 mm 3 in of cushioning material around all sides of the equipment Zultys is not responsible for any damage that occurs during shipment back to your supplier or to the factory 2 4 5 Shipping Obtain from your nearest Zultys
4. zuLtys VoIP Phone SIP SIP Extensions OOB Signalling ToS DiffServ VLAN ToSIDiffServ STUN Call Signalling Packets 04 2 Hex digit byte value RTP Packets 10 2 Hex digit byte value STUN Support STUN Server IP or FQDN STUN Part Save ToS DiffServ Settings l MD Internet Figure A 8 ToS DiffServ panel Important Press the Save ToS DiffServ Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 The STUN protocol specifies a scheme to determine the public IP address of an IP device The ZIP 2 implements STUN as specified in RFC 3489 first to discover if it s behind a NAT Firewall then to obtain the public IP address and port number for that NAT Firewall If this discovery is successful the ZIP 2 then rewrites all outgoing SIP messages including RTP port number and source IP address to masquerade as originating from that Public IP address and port This is required for SIP and RIP to traverse NATs since without STUN SIP would send explicit references to the phone s private IP address and port which is not accessible from outside the NAT Firewall STUN requires a STUN server external to the NAT This would typically be maintained by the local ISP or ITSP STUN works across most Firewalls and NATs with the exception of a full cone NAT defined as a NAT that rewrites both the IP address and
5. 37 ZIP2 User s Manual 6 4 2 6 4 2 1 6 4 2 2 6 4 3 6 4 3 1 6 4 3 2 6 4 4 Answering the Call No Existing Conversation If the phone is idle when you receive a new call pick up the handset and begin your conversation Existing Conversation If you are on a call when the phone receives a new call you will hear a tone in the earpiece of the handset or over the speaker To answer the new call press the Func key and then the toggle asterisk key The phone places the existing call on hold and answers the new call You cannot receive any new calls that attempt to ring your phone after you place a call on hold If you have one call on hold and you have placed the phone on hook the phone will ring until you pick up the phone to retrieve the call on hold the call on hold will not be transferred to voice mail or anywhere else Rejecting the Call or Not Answering Not Answering Calls If you do not answer an incoming call the ZIP2 will continue to ring until the calling party terminates the call attempt or until your phone system alternatively routes the call Do Not Disturb DND When the phone is in Do Not Disturb mode the ZIP2 immediately rejects any call that it receives Setting DND has no effect on calls that are in progress or on hold The phone does not make any sound when rejecting a call Call forwarding mode overrides DND mode When a call is rejected the phone behavior depends upon the system to wh
6. dynamic host configuration protocol do not disturb domain name service dual tone multi frequency fully qualified domain name Greenwich Mean Time Hypertext Transfer Protocol Internet control message protocol Institute of Electrical and Electronic Engineers Internet protocol local area network media access control media dependent interface network time protocol private branch exchange pulse code modulation per hop behavior personal information number public switched telephone network quality of service real time transport protocol control protocol real time transport protocol session initiation protocol simple network management protocol simple network time protocol transmission control protocol thin file transfer protocol 87 ZIP2 User s Manual UDP URI URL VLAN user datagram protocol uniform resource identifier universal reference locator virtual local area network 88 A SE Adapters tee et 11 acoustic echo cancellation 49 acronyms iocos e epe Edd 87 88 address of record 28 AEG qoos tel knee TANE Hehe res 49 answeringacall 38 application code 22 44 audio configuration parameters 76 auto provisioning 27 auto SENSING sess 12 blind transfer xs SS 40 boot code rre EEN 22 boot process 27 29 b sy tone cearo arnam mter ke 42 c call appearances 31 Call f
7. 6 4 2 Answering the Call iinet clack ead rr nte 6 4 3 Rejecting the Call or Not Answering 6 4 4 Call Forwarding ced ey d EE 6 5 During a Gall z ix ide E RC OL UNE n 63 HOM EE 6 5 3 Call Toggling E ane aid 6 5 4 Transferring a Call cerco e teta ei ES TS 6 6 Conference Calls sssss 6 6 1 Initiating a Conference Call vivio emma 6 6 2 Terminating a Conference Call Luo rsen RR 6 7 Receiving a Pag8 iousci ru ua o e RR d NR 6 8 Ending a Callao ac e en 6 8 1 You Terminate the Call 6 8 2 Other Party Terminates the Call 212 22 er et s Download and Configuration Utility A 1 Introduction 00 cee eee eee ee A 1 1 Accessing the Download and Configuration Utility A 1 2 Interface Suche A 2 Web Interface panels 0200 eee eee eee PDN HOME ors Sears rue Vea nea vbi atat d Vows A22 LAN SUS rs oi rotae oe SER Dre LAE a ee BEES ZIP2 User s Manual Appendix B Chapter 7 A 2 3 LAN Configuration usus aii Coo Mie PER e a ct 46 A9 de VEAN S eod emo aser se Rs pos MP Dee 47 2 5 SP Configbitatibfin 212255 dus dete red donee eo Rr das 48 A 2 6 SIP Stack Extensions 50 IU OOP E uo vue sabre RD ra MEE 51 AN ToS DiftS rv STUN or EEN bbe EGRE dida 52 SA EBD QD 53 A2 TOC ODEBGS vali EEN 53 A2 A SECU EE 55 A 212 Eocalizatlom el Bek Sel PUDOR RE LM rd REA 55 PD 43 RNC POMS eer srg cr ere A E aa 56 AOL MAIS NMP it ei bhatt A aue Bil NS o Ar ES Sg 57
8. 7 procedures KE hs 7 9 A wer demie hers 36 see also dialling redial key ooooooooocoooooo o 32 rejecting an incoming call 38 reset facility 58 ringback 36 S selt test coude Webs 11 shipments damaged ke rper Re a 8 inspection 7 returning to Zultys 8 SIP configuration 48 SIP configuration parameters 67 SIP extension configuration 71 SIP INVITE transmission 50 SIP registra 22 Coes Ree nod 28 SIP Request retransmission 50 DIP SEVER encore tee dae 18 SIP session timer 50 SIP stack extensions 50 SNMP ts eet RES 57 SNMP configuration parameters 83 software update nad 27 software updating 27 Speaket iiu sige ood RS Ee 33 35 speaker key ssse 33 specific configuration file 61 STUN UL a ea AR er rds 19 52 subnet mask ssssss 45 subscribe message 50 T terminating a call 42 TETP address eee E 45 TETP Server a dra 27 timer header 50 togglitig cczso certeev eke 40 ToS DiffServ sssssse 52 transport protocol 49 transport protocol port 18 49 U unattended transfer 40 updating software 27 D LR 50 username cee eee ro 49 user s guide 0 cece eee 1 V VEAN aportas 47 53 VLAN c
9. AJ3 15 Download ose A da ee ko E ea ere CE SUE 58 ALD T6 Res6t i e IS Eat ved tede ee sse dee et ume 58 Configuration Files 61 B 1 Introduction 0 00 ce eR I m mh 61 B 2 Configuration File TypesS ooooooooooooooo 61 B 2 1 Common Configuration File o ooooooooommmmom oo 61 B 2 2 Specific Configuration File 2 4 0 v2 oyun ERRAT DE EE ERE 61 B 3 Configuration File Format 62 BA Configuration ParametersS oooooooooomommmoooo 62 B 4 1 General Configuration Parameter 62 B 4 2 Network Configuration Parameters 64 B 4 3 SIP Configuration Parameters 67 B 4 4 SIP Extension Parameters 0 e III 71 BAS VEAN Configuration 2 A ERE ERU 74 BAG Audio Configuration seed basa xx Ry RR x exa RO 76 B 4 7 Out of band Signalling Information 2 0005 79 B 4 8 Localization Parameters eee 81 B9 IP OoS Parameters yola ia A iain a EE ae O 82 B 4 10 SNMP Parameters 83 Dial Plan 85 GT Introduction sach MEN uos xia Week ke ed Ra CN 85 SO risus Sat RE 85 C 3 Sample Dial Plans 86 3 1 Simple Dial Plans se IA e DURER Ea HEPR TD 86 Contents 2323 Non dialled Dial Patty cope ati DORT ody xa es ERO RR X 86 3 3 Complex Dial Pl ta oak ube ae eee NE ARE Ree da 86 Appendix C Acronyms 87 Index 89 ZIP2 User s Manual vi Chapter 1 Introduction 1 1 Scope 1 1 1 Audience This manual is intended for networking en
10. If you dynamically assign an IP address to the phone the web interface will also accept the IP Netmask the IP Gateway address the IP DNS Server address the domain name and the TFTP server from the DHCP server If you fix the name of the IP address the utility will expect you to enter all other parameters 16 4 Provisioning the Phone A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Address E http 10 1 31 65 VoIP Phone LAN Settings VLAN LAN Configuration Use DHCP to obtain LAN configuration O Specify fixed LAN configuration IP Address IP Netmask IP Gateway IP DNS Server 172 16 15 90 Host Name Domain Name TFTP Override Server These fields are mandatory when Specify Fixed LAN configuration is checked If this field is not empty use this for the TFTP Server and ignore the DHCP Supplied TFTP Server Save LAN Settings Internet Figure 4 3 LAN Configuration panel Most home firewalls and NATs provide their address as the TFTP server address in the DHCP response This prevents auto provisioning via the true TFTP server that stores the configuration files and firmware To enable auto provisioning in this instance specify a different TFTP server than that provided by DHCP Enter the address of the TFTP server in the TFTP Override Server field as shown in figure 4 3 to solve this problem To turn this f
11. SIP CODECS or System main menu bar option enter the desired configuration settings press the button at the bottom of the panel then Reset the phone To download new application code refer to section 4 3 2 7 on page 22 To reset the phone refer to section 4 3 2 8 on page 24 Boot Process Default To use the ZIP2 in its usual manner you should connect the phone to a LAN that has a DHCP server The ZIP2 default boot up process as summarized by the figure 4 15 flow chart requires the following steps 1 Connect toa DHCP Server Upon connecting the ZIP2 to your LAN it searches for a DHCP server Depending on your network this typically requires from two to 65 seconds If a DHCP server is found it will respond with the Domain name DNS server IP address TFTP server and network gateway A phone that is properly receiving power and has obtained a valid IP address will play a dial tone when it is off hook as described on section 6 1 2 on page 35 The ZIP2 will not play a dial tone if it cannot locate a DHCP server 2 Connect to the TFTP server The phone accesses the TFTP server to locate a configuration file that is common for all ZIP2 phones connected to your network The phone reads the common configuration file which points to the directory where the phone can find its specific configuration file The phone then reads its specific configuration file 3 Connect to the DNS Server 27 ZIP2 User s Manual
12. how to access the features of the phone how to customize the phone to suit your preferences whatto do when you are convinced there is a problem 1 3 2 Nomenclature 1 3 2 1 Acronyms This manual often uses acronyms specific to the industry of telecommunications and data communications Because the sections and to a certain extent the subsections can be read in any sequence acronyms are not defined in the text For a complete list of acronyms used in this manual see Appendix D starting on page 87 1 3 2 2 Jargon This manual often uses technical terms specific to the industry of telecommunications and data communications Very specialized terms are sparsely used and their meanings are clearly explained where they are used 1 3 3 Special Paragraph Styles The following are the notices that are used to attract special attention to certain items They set text off from the main body of the manual These notices also appear in other languages where required by certain regulatory bodies Important This notice contains special information that should not be ignored Caution This notice calls attention to a condition or procedure which if not observed could result in damage to the ZIP2 or the loss of data ZIP 2 User s Manual 1 4 1 5 1 6 Warning This notice indicates that if a specific procedure or practice is not correctly followed permanent damage to the ZIP2 and personal injury may result Dan
13. the web interface framework and basic ZIP2 configuration utilities Once installed the downloader code is rarely updated or modified LAN Status The LAN Status panel reports the interface status and the value of the network settings This panel is read only Several parameters listed in this panel are configured in other web interface panels while other parameters describe network conditions that are independent of the operation of the ZIP 2 To access the LAN Status panel as shown in figure A 2 select LAN from the main menu and LAN Status from the sub menu To refresh panel contents press the Update button 44 A Download and Configuration Utility A 2 2 1 A 2 2 2 Z VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help ay Address El http 10 1 31 65 e Eco ws zpzu rys VoIP Phone Home LAN Status LAN Settings VLAN LAN Status Interface Status Enabled Yes Protocol Ethernet Interface Status Up Network Settings Dynamic IP Assignment YES via DHCP IP Address 10 1 31 65 MAC Address 00 01 e1 02 c8 9b Subnet Mask 255 255 254 0 Default Gateway 10 1 30 1 DNS Address 10 1 10 5 TFTP Server 10 1 32 226 Domain Name zultys com VLAN Tag Not set Priority Tag Not set Update E S Internet Figure A 2 LAN Settings panel Interface Status The interface status indicates that the phone is properly connected to an Ethernet network Networ
14. 4 6 Boot PrOCeSS hice desi E da a a e d 27 E MEM EEN 27 4 6 2 Boot up Process Variations ENEE ere e ubique id 29 Interacting with the Phone 31 5 1 Call Appearances acacia ea wo aec dd cea e Pa oce wy ee x OR ee VOR 31 5 1 1 First Call Appearance sco ess DO RS NERO S 31 5 1 2 Second Call Appearance c oes eet ea 31 5 2 Using the Keypad icc sid iaa tate RE eed 31 e GA RENS San deer een Bot d m dente rive OES OA eS Vs 31 5 2 2 Special Purpose Keys a dana Eee eeu Ho D e dd 32 5 2 3 Keystroke Combinations eo Wen it hd etek I ES RO 33 5 3 Handset and Speaker 22 ee cece ee eee eee 33 53 1 AA eed uUo Owed a ei PR rant aes Iso an 33 5 3 2 A E dak de tr bd s icto E EE 33 33 3 Volume WC lee states ye ee du o o A ecd vue vei qois 33 SA LEDS ig se kena See hae eRe i Ro cR e RON HR hae ee ee 33 Contents Chapter 6 Appendix A Using the Phone 6 1 Going Off Hook and On Hook 6 1 1 Using the Handset and Speaker usu 6 1 2 TL HOOE ten o eto dee ER RR Sa dents 01 3 OB HO0 o 03 iod a Tau edle VU 6 2 Making a Gallos i a Erud a fares RO e nt dea 6 2 1 Dialling a Number ra a RES 022 Redial ere ets en e tva ets odes 6 3 Call Proceeding and Call Answered 6 3 1 Wing bate cud O EPI Do Bar End BUSY Se fet vs Seed vens Oe vs 6 3 3 Network Ee EN ceo ERE PLEX eg 6 3 4 Dialling an Invalid Destination 6 4 Receiving a Gei wu REENEN ee ee NNN a a 6 4 1 LED Indication of Rm
15. 5060 ou ooo1E102c846 Leaving a setting blank will force the unit to use the information obtained via DHCP and or DNS Save SIP Settings S Internet Figure 4 4 SIP Configuration panel The top panel section next to the SIP Server Settings text lists the current server port and domain You can enter values for these parameters which are loaded to the phone when you press the Save SIP Settings button Any parameter that you leave blank at the time you press the Save SIP Settings button will be filled on the basis of information provided via DNS SRV Server Address This is either the IP address or the Fully Qualified Domain Name FODN of the SIP Server When this parameter is left blank the software performs a DNS SRV lookup to resolve the SIP server for your domain Port This parameter configures the transport protocol port number The default port for both TCP and UDP transports is 5060 which is the value recommended by the SIP specification Domain Name This is the domain name which will be used along with the user name to construct the address of record Send Registration Request When this option is selected the phone sends a Registration Request to the SIP Server when it is initially powered up and then once every 1800 seconds 18 4 Provisioning the Phone Backup Server Address This is either the IP address or the FODN of the backup SIP server The SIP Extensions Panel described in section A
16. Default value is 20 msecs G711ASS Specifies whether to enable Silence sectionA 2 10 1 3 35 Suppression for G 711 A Law packets on page 54 Default value is NO G711UON Specifies whether to offer G 711 u Law as section A 2 10 1 3 35 the speech encoding method on page 54 Default value is YES G711UPACK Specifies the packetization interval for section A 2 10 1 3 35 G 711 u Law packets where 20 indicates on page 54 each RTP packet will carry 20 milliseconds worth of audio input Supported intervals are 10 20 30 40 50 60 70 80 90 and 100 msecs respectively Default value is 20 msecs Figure B 12 Audio Configuration Parameters 76 B Configuration Files Parameter Description Equivalent web interface parameter Version Introduced G711USS Specifies whether to enable Silence Suppression for G 711 u Law packets Default value is NO section A 2 10 1 on page 54 3 35 G729ASS Specifies whether to enable Silence Suppression for G 729 packets Default value is NO section A 2 10 1 on page 54 3 35 G729ON Specifies whether to offer G 729 as the speech encoding method Default value is YES section A 2 10 1 on page 54 3 35 G729PACK Specifies the packetization interval for G 729 packets where 20 indicates each RTP packet will carry 20 milliseconds worth of audio input Supported intervals are 10 20 30 40 50 60 70 80 90 and 100 msecs respectivel
17. ZIP 2 Phone Requested TFTP Autoprovisioning Flows zip2 zultys com DHCP Server TFTP Server NTP Server 00 01 E1 00 11 E8 sipserver zultys com DNS Server 10 1 33 63 10 1 32 224 SIP Server DHCP Discover oo 1 ZIP 2 gets address TFTP HE DE server through DHCP DHCP Request DHCP ACK ZIP 2 requests ZIP2_common cfg file TFTP Read ZIP2_common cfg soa sh TEE Sevar Download ZIP2 common cfg file Reads all parameters most importaintly TFTPCFGDIR ZIP2 ZIP 2 requests e 0011E8 cfg JZIP2 0001E 1001 1E8 cig file from TFTP Server TFTP Read lt TFTPCFGDIR gt lt MAC Addr gt cf file from TFTP Server and 2b Reads 3 adds to parameter set ROMVERSION 320 If z Download lt TFTPCFGDIR gt lt MAC Addr gt cfg file downloaded in ROMVERSION and current version match skip to Step 4 ZIP2_common cfg file 0001E10011E8 cfg file parameters MUST override ZIP2 common cfg setttings TFTP Read v200s ROM version zts ZIP 2 requests LL TETP Read v200s lt ROM version zts p 3 Maso sedia Download v200s lt ROM version gt zts file Return to Step 1 NTP Query RS NTP Response ZIP contacts NTP server 3 DNS SRV Query 4 for date time then Registers with SIP server DNS Response as usual i oooO SIPREGISTER gt y Sg OOOO Figure 4 15 ZIP2 Phone Default Boot Process DHCP enabled After locating the DHCP server the ZIP2 sends a DNS SRV query to obtain the SIP Registra
18. dc output of 12 V 600 mA The plug should be 2 0 mm or 2 1 mm with the center positive Zultys does not warrant operation of the ZIP2 with any adapters other than those supplied by Zultys for the ZIP2 When the ZIP2 receives power it performs a quick power on self test While powering up the red and yellow LEDs flash twice 11 ZIP2 User s Manual 3 1 3 3 2 3 2 1 3 2 2 3 2 3 Connecting to the Network Connect the LAN socket on the top panel of your phone shown in figure 3 2 to your Local Area Network Figure 3 2 displays the location of the LAN socket on the phone 7 Figure 3 2 Top Panel of ZIP 2 The ZIP 2 Ethernet circuit has automatic sensing to determine whether the circuit should operate at 10 Mb s or 100 Mb s The phone will always attempt to establish connection at the higher rate and will fall back to the lower rate only if the device to which you have connected the phone cannot operate at the higher rate Power On Quick Flash of LEDs at Power Up When you first provide power to it the phone quickly flashes twice the red LED above the keypad and the yellow LED below the keypad Both LEDs turn off a few seconds after the power stabilizes You must ensure that the power plug is fully inserted into the phone If the power plug is not fully inserted the LEDs may flash as normal but the phone will not be operational and you will not receive dial tone Dial Tone If you hear dial tone when yo
19. distribution channels Access the Zultys web site for this information 1 The MX250 and MX1200 are Enterprise Media Exchanges They are manufactured by Zultys and provide the commu nications needs of an enterprise by integrating voice data video and fax ZIP 2 User s Manual 1 2 http www zultys com Features The ZIP2 is a SIP based IP phone that supports all of the common functions of a business telephone set By using Session Initiation Protocol SIP for call control the ZIP2 is compatible with any standard SIP server Figure 1 1 displays a frontal view of the ZIP2 DC IN LAN Figure 1 1 Front View of ZIP2 Key features of the phone include two virtual lines to support two simultaneous calls handset and speaker modes speech quality ensured by QoS at the Ethernet and IP layers one 10 100 Base T Ethernet circuit to connect to the LAN supports IEEE 802 1q VLAN tagging supports transfer conference hold redial unconditional call forward and do not disturb DND 16 buttons support all commonly used features 1 Introduction two LEDs provide easy indication of status uses standard SIP messages to interface to a variety of call managers from various manufacturers 1 3 Documentation Overview 1 3 1 Organization This user s manual describes how to install the ZIP 2 how to provision the phone for use within the network how to make and receive calls
20. entry then the phone will do nothing further If the result matches or is over qualified no further digits could possibly produce a match the phone sends the string to the server and clears the dial string Sample Dial Plans The following sections provide examples of valid ZIP2 dial plans Simple Dial Plans OT xxxxxxx Matches any seven digit string 5559876 or an operator on 0 2 4 8 xxx Matches any four digit string that begins with a 2 3 4 or 8 800xxxxxxx Matches any ten digit string that begins with 800 x Matches any string of digits the precedes the sign Non dialled Dial Plan x The ZIP2 contacts the server as soon as the handset is lifted Dial plan matches 0 or more digits Complex Dial Plan OT 00T 3 5 xxx 8xxxxxxx xx 91xxxxxxxxxx 9011 T This dial plan contacts the local operator on 0 long distance operator on 00 four digit local extension that starts with 3 4 or 5 seven digit local numbers that are prefixed by an 8 two digit star services such as 69 ten digit long distance numbers prefixed by 91 and international numbers starting with 9011that contain a variable number of digits 86 Appendix D Acronyms ACD AEC CAS CoS DHCP DND DNS DTMF FODN GMT HTTP ICMP IEEE IP LAN MAC MDI NTP PBX PCM PHB PIN PSTN QoS RTCP RTP SIP SNMP SNTP TCP TFTP automatic call distributor acoustic echo cancellation channel associated signalling class of service
21. lt lt 8 2 4 Returning Items for Repair or Replacement 8 2 4 1 Warranty Coverage iene v e e RR eee Ee YR E ERN 8 2 4 2 Describing the Problem Ae dE s ya ora re e RR mde eed 9 DAS JNCGESSOLIOS ee e m n arcade Deele Med 9 244 Packing uoc adatta Gau eunte dia afa etek untae arb Bunsen qub dte 9 BASS AS MIG PIN ossium e na vod vitta MIR gS 9 24 0 Correspondences xeeesuste taa eade edet exa P vate ete eS 9 Chapter3 Installation 11 3 4 Preparing the ZIP2 for Use oooooooooooommmo 11 ZIP2 User s Manual Chapter 4 Chapter 5 Sd O a EEN elits 11 31 227 Power Lu ueque NR ewe SR Re De RR Cee gre 11 3 1 3 Connecting tothe Network odos tia adorado 12 2 POWSFOnD o bau eae a a re iocis qu dor e dou EU Run AP 12 3 2 1 Quick Flash of LEDs at Power p e Rs 12 3 272 A eu o EPIS ER UR i e tubas 12 3 2 3 Cannot Complete Calo su istos e vau Si ND ds 12 Provisioning the Phone 13 4 1 IntrodUctOn coi sae EE Ro Dee as MR COR OR OR D 13 4 2 Initial Provisioning e a IN NNN SCHEER NES RR EE EE ae RR 13 4 3 Configuring the ZIP2 Phone sees 14 43 1 Configuration Files os dus eiecti di 14 4 3 2 Accessing the Download and Configuration Utility 15 4 4 Setting the IP Address 2 220 c cece eee eee 25 4 4 1 Manually Selecting DHCP Mode 26 4 4 2 Manually Selecting Fixed IP Address Mode 26 4 5 Updating Settings and Software 00000 e eee eee 27
22. not discard any accessories that may be packaged in the same box as the phone Verify Contents Upon delivery of your phone inspect the packing list and confirm that all items listed on that note were received Compare the packing slip with your purchase order Ensure that the following accessories are present in the shipment Carefully open the box that contains the ZIP2 and verify you have the following items phone body handset and handset cord acadapter for your country Ethernet cord User s Guide Ensure that there are no discrepancies and then install the ZIP2 as described in chapter 3 starting on page 11 ZIP2 User s Manual 2 2 3 2 3 2 4 2 4 1 Important If you suspect that there are discrepancies or that the equipment is not fully functional contact Zultys or your Zultys sales representative immediately Retain all packing materials and the shipping note for Zultys or its representative to inspect ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THAT AN ITEM IS MISSING AND YOU HAVE NOT INFORMED ZULTYS WITHIN THREE DAYS OF RECEIPT OR IF YOU HAVE NOT RETAINED ALL PACKING MATERIALS FOR INSPECTION Serial Numbers Verify the serial numbers of the phone and compare it to the serial number on the packing lists The serial number of the ZIP2 is a twelve character digit alphanumeric code printed on a white barcode label on the bottom of the phone In Case of Damage or Malfunction Notify you
23. sales or service representative the correct address to which you should return the equipment Clearly mark the container with Zultys s address and your own address Ship the package prepaid and insured to Zultys The method of shipment which Zultys will return repaired merchandise back to your facility will be the same method by which you shipped the merchandise to Zultys For example if you shipped merchandise to Zultys by ground shipment Zultys will return the merchandise to you by ground shipment If the merchandise must be repaired and returned to you as soon as possible you must arrange for the merchandise to be shipped to Zultys by overnight shipment 2 4 6 Correspondence In any correspondence subsequent to the return of equipment always refer to the equipment by model number and serial number ZIP2 User s Manual 10 3 1 3 1 1 Chapter 3 Installation Preparing the ZIP2 for Use Handset Connect the handset cord into the socket located on the left side panel of the phone shown in figure 3 1 u ERIT Figure 3 1 Left Panel of ZIP2 Power Provide power to the ZIP2 by connecting the ac adapter into the power socket DC In on the top panel of the phone as shown in figure 3 2 The ZIP2 does not have a power switch Figure 3 1 displays the location of the DC In socket Important You should only use an ac adapter provided by Zultys If you are unable to obtain this use an adapter that has a
24. server or you can fix the IP address and the other configuration settings Each ZIP2 phone is initially programmed with DHCP enabled If your network administrator provides full DHCP and TFTP support for your ZIP2 phone you can proceed to the boot process described in section 4 6 on page 27 Section 4 4 on page 25 describes the methods of provisioning your phone to DHCP mode or fixed IP Address mode When you connect the ZIP2 phone to a DHCP server the DHCP server must be configured with the following options for your network to fully support the ZIP 2 subnet mask option 1 default gateway option 3 domain name server option 6 IP Address option 50 In addition it is recommended that your DHCP server also provide NTP Time Offset option 2 domain name option 15 NTP servers option 42 TFTP Server option 66 13 ZIP2 User s Manual 4 3 4 3 1 Configuring the ZIP2 Phone The ZIP2 phone accesses configuration settings from two sources configuration files located on a TFTP server the Download and Configuration Web Interface Utility If the Download and Configuration Utility specifies a TFTP server with ZIP2 configuration files the settings in the configuration file will take precedence over Download and Configuration Utility settings Configuration Files Using the configuration file process relies upon the following three sources of configuration for the phone the common con
25. settings range from 1 to 10 Default value is 6 section A 2 6 on page 50 3 35 SIP_REXMT_REQUEST Specifies number of unsuccessful retransmissions other than INVITE before phone switches to backup proxy Valid settings range from 1 to 11 Default value is 10 section A 2 6 on page 50 3 35 SIP_SEND_PRACK Specifies whether or not to support reliable provisional response transmission PRACK method support Valid settings are YES and NO YES enable PRACK support NO disable PRACK support Default value is NO section A 2 6 on page 50 3 35 SIP_SESSION_TIMER Specifies SIP Session Timer Value in seconds Default value is empty string section A 2 6 on page 50 3 35 SIP_URI_USER_PARAM Encode SIP URI with user parameter user phone Valid settings are YES and NO YES add user phone to SIP URI NO do not add user phone to SIP URI Default value is NO section A 2 6 on page 50 3 35 SIPEXPIRES Specifies the interval in seconds between SIP registrations with SIP server Default value is 1800 seconds section A 2 6 on page 50 3 43 Figure B 8 SIP Extension Configuration Parameters 71 ZIP2 User s Manual B 4 4 1 B 4 4 2 Equivalent web interface Version Parameter Description parameter Introduced STUN PORT Specifies the Port number for the STUN 3 38 server Valid settings range from 1025 to 655
26. 0 AEC On Acoustic Echo Cancellation this parameter must always be set to ON User Name This is the user name component of the SIP address of record Password When entered this password authenticates the phone to the SIP server to which it is sending messages using SIP Digest Authentication per RFC 3261 To disable this feature clear the field and reset the phone 49 ZIP2 User s Manual A 2 6 SIP Stack Extensions The ZIP2 phone supports several protocol extensions that are not defined in the base SIP RFC This panel configures the phone to support those services required by your network implementation To access this panel as shown in figure A 6 select SIP from the main menu and SIP Extensions from the sub menu VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help dress El http 1J10 1 31 65f VoIP Phone Home SIP SIP Extensions OOB Signalling ToS DiffServ SIP Stack Extensions Subscribe Message Waiting Service Support PRACK method with provisional response reliability Encode SIP URI with user parameter Send INVITE with Timer header value SIP Session Timer value SIP INVITE retransmission SIP Request retransmission SIP Expire time Save SIP Extension Settings S Internet Figure A 6 SIP Stack Extensions panel Subscribe Message Waiting Service Implemented per draft ietf sipping mwi 02 Sup
27. 111 i Internet Figure 4 11 Status Bar of Download Panel TFTP Download VoIP Phone Web Configuration Pages Microsoft Internet Explorer DER File Edit View Favorites Tools Help s E http 10 1 31 65 vw Eco uus zpzu rys VoIP Phone Home Download LAN Download Reset DOWNLOAD SUCCESSFUL Restart Main Application Stay in Downloader Mode S Internet Figure 4 12 Download Panel Success Message Step 8 Press the Restart Application button in the Download Successful panel The main application reboots as explained by the panel in figure 4 13 After the phone reboots you can verify the downloaded version number of the application code from the Home menu 4 3 2 8 Reset the Phone All settings stored to the phone through the Download and Configuration utility do not take effect until you power cycle or reset the phone To power cycle the phone remove power from the phone for a few seconds and then reapply power To reset the phone access the Reset panel shown in figure 4 14 by selecting Reset from the main menu then select Reset and execute Main Application and then press the Reset button 24 4 Provisioning the Phone A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Address 48 http J10 1 31 65 VoIP Phone Es LAN Please wait while the main application is rebooted Download Reset Internet Figur
28. 1800 seconds Backup Server Address This is either the IP address or the FODN of the backup SIP server The SIP Extensions Panel described in section A 2 6 sets the criteria for bypassing the primary SIP server Backup Server Port This parameter configures the transport protocol port number for the backup SIP server The default port for both TCP and UDP transports is 5060 which is the value recommended by the SIP specification Send Registration to Backup Server When this option is selected the phone sends a Registration Request to the backup SIP Server when the primary server is bypassed then once every 1800 seconds A 2 5 2 Gateway Settings Enter the following gateway settings as follows Dial Plan x T x x T x For more information refer to Appendix C on page 85 Dial Plan Timeout The Dial Plan Timeout specifies is an interdigit timeout After you press a digit the phone waits for this period before automatically dialling the call Pressing a digit restarts the timer This parameter is measured in centiseconds The default value is 220 2 2 seconds the maximum value is 65535 655 35 seconds Transport The ZIP2 supports UDP and TCP Phone Number This data entry box is not supported CallerID Name This is the Caller ID text that is sent by the ZIP2 as the Caller ID banner This Caller ID banner is the SIP display name that is placed in the From header Port This is the transport protocol port normally set to 506
29. 2 6 on page 50 sets the criteria for bypassing the primary SIP server Backup Server Port This parameter configures the transport protocol port number for the backup SIP server The default port for both TCP and UDP transports is 5060 which is the value recommended by the SIP specification Send Registration to Backup Server When this option is selected the phone sends a Registration Request to the backup SIP Server when the primary server is bypassed then once every 1800 seconds Enter the gateway settings as follows Dial Plan x T x x T x For more information refer to Appendix C starting on page 85 Dial Plan Timeout The Dial Plan Timeout specifies is an interdigit timeout After you press a digit the phone waits for this period before automatically dialling the call Pressing a digit restarts the timer This parameter is measured in centiseconds The default value is 220 2 2 seconds the maximum value is 65535 655 35 seconds Transport The ZIP2 supports UDP and TCP Phone Number This data entry box is not supported CallerID Name This is the Caller ID text that is sent by the ZIP2 as the Caller ID banner This Caller ID banner is the SIP display name that is placed in the From header Port This is the transport protocol port normally set to 5060 AEC On Acoustic Echo Cancellation User Name This is the user name component of the SIP address of record Password When entered this password authenticates the ph
30. 29PACK 20 G729SS NO AJB MAXDELAY 100 FJB DELAY 40 AUTO JB SWITCH NO ENABLE PAGING SWITCH Y PAGINGSERVER 10 1 10 5 PAGINGPORT 3771 PAGINGCODEC G711U E un Set current Application code version He dE de de e Se HA dd EH SIP Configuration Parameters SIP Server host name or address Leave blank to search automatically via DNS SRV SIP Server Port number Used as host part of SIP R Register with SIP server EGIST ER AOR Figure B 13 Sample Configuration File Audio Settings 78 B Configuration Files B 4 7 Out of band Signalling Information Out of band Signalling parameters configure the phones mode of signalling DTMF digits to a remote endpoint Figure B 14 lists the Out of band Signalling configuration parameters Equivalent web interface Version Parameter Description parameter Introduced ABCDMODE Valid parameter options are section A 2 7 3 35 TRANSITION ABCD signalling is sent only at on page 51 ABCD event changes such as a hook status change CONTINUOUS ABCD signalling is sent continuously for the duration of a state such as on hook and is not sent for the inverse of the state off hook Default value is TRANSITION DROPVOICE Specifies whether or not to drop voice packets section A 2 7 13 35 during transmission of RFC 2833 telephone event on page 51 RTP packets YES drop voice packets when sen
31. 35 Default value is 3728 STUN SERVER Specifies the IP address or FODN of the 3 38 STUN server for SIP RTP NAT Traversal Phone will automatically check for this on boot up using DNS SRV if field is empty Default value is empty Figure B 8 SIP Extension Configuration Parameters Continued Recommended Parameter Settings All SIP Extensions information parameters are optional It is however highly recommended that the configuration files explicitly define the settings for these variables SIP MESSAGE WAITING This parameter enables the sending of SIP subscriptions and acceptance of SIP Voice mail notifications from servers compliant with draft ietf sipping mwi 01 When set to YES compliant SIP servers send a notification to the phone and trigger a blinking message waiting light on receipt of voice mail SIP REXMT INVITE and SIP REXMT REQUEST In concert with the BACKUP SERVERIP parameter these parameters can be used to guarantee dial tone on loss of connectivity to a remote central SIP Server Setting a low number of retransmits for SIP requests transparently fails over to the local SIP Backup gateway in the event the WAN or other connection to the main server goes down STUN SERVER STUN permits users behind firewalls and NATs to tunnel SIP and RIP traffic transparently SIPEXPIRES This parameter specifies the waiting period before re registering the device The recommended interval is 1800 seconds Sampl
32. 4 0 Default Gateway 10 1 30 1 DNS Address 10 1 10 5 TFTP Server 10 1 32 226 Domain Name zultys com VLAN Tag Not set Priority Tag Not set Update MD Internet Figure 4 7 LAN Settings panel Downloading the Boot Code and the Application Code The boot code provides the software that initiates the ZIP2 phone upon power up The application code provides the software that operates the ZIP2 phone To load the application code or the boot code onto the phone access the Download panel shown in figure 4 8 by selecting Download from the main menu bar You can download the boot code and the application code file either from the TFTP server TFTP method or from your local computer HTTP method Obtain the filename and the IP address of the server then follow the instructions on the panel Step 1 Enter the IP address of the TFTP server and the name of the file in the data entry box as shown in figure 4 8 Step 2 Enter the name of the file to be downloaded in the data entry box as shown in figure 5 8 The name of the application code file usually takes the form v200s3 50 zts the name of the boot code file usually takes the form up3 50 zts Step 3 Press the Start TFTP Download button Step 4 The download program generates a confirmation window figure 4 9 to verify that you want to proceed with the download Press the OK button Step 5 The program displays the Download panel The status bar confirms that the program is b
33. 5 2 3 6 5 2 4 6 5 3 6 5 4 6 5 4 1 6 5 4 2 Placing a Call on Hold Press the Hold key to place a conversation on hold The phone automatically activates the next call appearance and provides a dial tone You must keep the phone off hook to keep the call on hold If you place the phone on hook it will ring to prompt you to continue your conversation Making a New Call After Placing a Call on Hold The phone automatically switches to the new call appearance and provides you with dial tone when you have a call on hold To make a new call dial the number Resuming the Conversation Press the Hold key to resume the call with the person on hold Call Toggling If you have one active call and one call on hold the toggle key combination changes the state of each call appearance the active call is placed on hold while the other call is activated The toggle key combination does not work during a conference call Transferring a Call You can transfer a call you made to or a call you answered from another person inside or outside of the enterprise The ZIP2 can perform unattended transfers and attended transfers Unattended Transfer In an unattended call transfer you do not speak to the person receiving the call prior to the transfer To perform an unattended transfer 1 Ensure that you have only one active call and that call is not on hold 2 Press the Unattended Transfer key combination Func and 4 The phone pla
34. Leave blank to search automatically via DNS SRV SERVERPORT 5060 SIP Server Port number DOMAINNAME zultys com Used as host part of SIP REGISTER AOR SERVERREGISTER YES Register with SIP server SNMPREADCOMMUNITY public SNMPWRITECOMMUNITY private SNMPSYSDESC ZIP2 phone SNMPOBJECTID 4528 TRAPHOSTCOMMUNITY opensezme TRAPHOSTIPADDRESS 10 1 10 5 clear settings 2 Figure B 21 Sample Configuration File SNMP Settings 83 ZIP2 User s Manual 84 C 1 C 2 Appendix C Dial Plan Introduction The ZIP2 phone allows provisioning of the dial plan through the web interface A dial plan gives the ZIP2 a map to determine when a complete number has been entered and should be passed to the server for resolution into an IP address Syntax The first step in applying a dialling rule is comparing the pattern to the dialled number Each character within a dialled number must be one of the following the characters 0 to 9 X x and the period These characters are interpreted by the pattern as follows lt Digit gt 0 u on uy g gn 6 agn gr gr A digit is a character between zero and nine lt Timer gt SE SE The timer is activated after a two second delay if all other elements of the dial plan are satisfied For instance a dial plan of xxxT xxxxx will immediately match 5 digits and will also match an entry of 3 digits after a four second dela
35. NS domain If the query is successful the phone will use the SIP Proxy server and port number with the values returned through DNS SRV Default value is an empty string section 4 3 2 2 on page 17 3 35 Figure B 6 SIP Configuration Parameters Continued 68 B Configuration Files B 4 3 1 B 4 3 2 B 4 3 3 Parameter Description Equivalent web interface parameter Version Introduced Default value is UDP SERVERPORT Specifies the SIP Proxy port number to section 4 3 2 2 3 35 which the phone sends SIP messages Valid on page 17 settings range from 1025 to 65535 Default value is 5060 SERVERREGISTER Enables the phone to register with the section 4 3 2 2 3 35 Proxy server if specified Valid settings are on page 17 YES and NO YES send SIP REGISTER message NO do not send SIP REGISTER message Default value is YES TRANSPORT TYPE SIP Transport type Valid settings are either section 4 3 2 2 13 35 UDP or TCP on page 17 Figure B 6 Mandatory Fields SIP Configuration Parameters Continued The SERVERIP parameter should be set in order for the ZIP2 phone to function properly The proxy server receives SIP requests from the phone and forwards them to the next intermediate device in the network This parameter sets the address of the proxy server for the phone If this field is empty the phone will perform a DNS SRV lookup to find the SIP Proxy server fo
36. Option 66 TFTP server Many firewalls and NATs incorrectly supply this option in a non configurable manner which prevents remote management of phones through a VPN Specifying this parameter overrides the locally supplied TFTP server and directs the phone to the central management TFIP server at the company headquarters This option can be ignored on a local LAN only deployment B 4 2 2 Sample Configuration File Figure B 5 displays the Network Configuration section from a sample configuration file 65 ZIP 2 User s Manual ROMAVI TFTP CFG DIR ZIP2 ERSION 3 38 IFOIP IFODO IFODHCP FIXED Fixed IP IFOIPADDRESS 10 1 1 50 IFOIPGATEWAY 10 1 1 1 IFODNS 10 1 10 5 IFODNSHOSTNAME itsme foo com ETMASK 255 255 255 0 AINNAME foo com TFTPSE RVER 10 1 10 1 Figure B 5 Sample Configuration File Network Configuration Settings 66 B Configuration Files B 4 3 SIP Configuration Parameters SIP Configuration parameters allow the ZIP2 phone to operate properly in a SIP environment Figure B 6 lists the SIP Configuration parameters Parameter BACKUP SERVERIP Description Backup SIP server proxy address value If the primary proxy server fails to operate ZIP2 attempts to switch to backup proxy If no value is entered a backup proxy is not specified or enabled Equivalent web interface parameter section 4 3 2 2 on page 17 Version Intr
37. P phone settings Figure B 20 lists the SNMP configuration parameters Equivalent web interface Version Parameter Description parameter Introduced SNMPREADCOMMUNITY Specifies the SNMP read community section A 2 14 3 35 access string on page 57 Default value is the string public SNMPSYSDESC Specifies the SNMP system descriptor for section A 2 14 3 35 the phone on page 57 Default is an empty string SNMPSYSOBJECTID Specifies the SNMP base Object ID section A 2 14 3 35 Default value is 4528 on page 57 SNMPWRITECOMMUNITY __ Specifies the SNMP write community section A 2 14 3 35 access string on page 57 Default value is the string private TRAPHOSTCOMMUNITY Specifies the SNMP Trap community section A 2 14 3 35 string on page 57 Default value is an empty string TRAPHOSTIPADDRESS Parameter is IP address of SNMP TRAP section A 2 14 3 35 server Parameter value is 32 bit IP address on page 57 in dotted decimal notation Default value is an empty string Figure B 20 SNMP Parameters All SNMP parameters are optional Figure B 21 displays the SNMP settings section from a sample configuration file TFTP config file template for ZIP 2 s ROMAVERSION 3 38 Set current Application code version HHeHHHHHHHHHHEH SIP Configuration Parameters SERVERIP 192 168 1 100 SIP Server host name or address
38. T TYPE UDP UDP or TCP INE1NUMBER 1234 not used INEICALLERID itsme Call ID for display purposes INEI1PORT 5060 SIP Listener port on phone JINE1AEC YES Use Acoustic Echo Cancellation LINELAUTHUSER 0001E1072A5F Authorization User ID default MAC address INEl1AUTHPSWD 1234 Authorization password leave blank when no authorization required SIP REXMT INVITE 4 Number of INVITE retries before failover SIP REXMT REQUEST 4 Number of non INVITE retries before failover Figure B 7 Sample Configuration File SIP Configuration Settings 70 B Configuration Files B 4 4 SIP Extension Parameters SIP Extension parameters allow the ZIP2 phone to leverage advanced SIP protocol features Figure B 8 lists the SIP Extension configuration parameters Parameter SIP_INVITE_TIMER Description Send INVITE with this Timer header value Default value is an empty string Equivalent web interface parameter section A 2 6 on page 50 Version Introduced 3 35 SIP_MESSAGE_WAITING Backup SIP server proxy address value If primary proxy server fails to operate ZIP2 attempts to switch to backup proxy Valid settings are YES and NO YES subscribe to SIP message waiting service NO do not subscribe to SIP message waiting service Default is YES section A 2 6 on page 50 3 35 SIP_REXMT_INVITE Specifies the number of unsuccessful INVITE retransmissions before phone switches to the backup proxy Valid
39. XED or DHCP does not return NTP server DHCP option 42 Parameter value is an IP address in dotted decimal notation Default value is an empty string TIMEZONE Specifies the time zone location of the phone section A 2 12 3 35 Parameter value is the offset from GMT in minutes on page 55 valid settings range from 720 to 720 Default value is 480 which denote Pacific Standard Time Figure B 16 Localization Parameters All Localization Information parameters are optional Figure B 17 displays the Localization Information settings section from a sample configuration file TFTP config file template for ZIP 2 s ROMAVERSION 3 38 Set current Application code version HHHHHHHHHHHHHEH SIP Configuration Parameters ERVERIP 192 168 1 100 SIP Server host name or address Leave blank to search automatically via DNS SRV SIP Server Port number Used as host part of SIP REGISTER AOR Register with SIP server We SERVERPORT 5060 DOMAINNAME zultys com SERVERREGISTER YES NTPSERVER 10 1 2 1 TIMEZONE 480 Offset from GMT in minutes DST YES Figure B 17 Sample Configuration File Localization Settings 81 ZIP2 User s Manual B 4 9 IP QoS Parameters IP QoS parameters configure IP QoS phone settings Figure B 18 lists the IP QoS configuration parameters Parameter Description Equivalen
40. ZIP 2 User s Manual Manual Part Number 90 18200 SS Bp TULTYS Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085 5327 USA 1 408 328 0450 http www zultys com Notice The information contained in this document is subject to change without notice Zultys Technologies makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Zultys Technologies shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Zultys Technologies assumes no responsibility for the use or reliability of interconnected equipment that is not furnished by Zultys Technologies This document contains proprietary information which is protected by copyright The contents of this manual and the associated software are the property of Zultys Technologies and all rights are reserved No part of this document may be photocopied reproduced stored in any computer format translated to another language or publicly displayed without the prior written consent of Zultys Technologies The information contained herein has been prepared by Zultys Technologies solely for use by Zultys s employees agents and customers Dissemination or use of the information or concepts contained herein to or by other parties is prohibited without prior written co
41. ZIP2 being configured Enter the IP address of the ZIP2 in the address entry box of your web browser and press the enter button The Home panel shown in figure A 1 will appear in your browser Interface Structure Each panel is accessed by selecting options from two menu bars The main menu bar runs vertically on the left side of the window Main menu bar options include Home LAN SIP CODEC System Download and Reset The secondary menu runs horizontally directly above the configuration parameters Secondary menu bar options depend on the selected main menu bar item All panels with editable parameters provide a save button which must be pressed to download changes to the phone After changes are saved to the phone s memory they take effect only after power cycling the phone or performing a reset operation as described in section A 2 16 on page Web Interface panels Home The Home panel introduces the web interface and provides basic information about the ZIP2 phone To access this panel as shown in figure A 1 enter the web interface or select Home in the main menu The Home panel reports the status and values of the following parameters System Uptime The continuous time that the ZIP2 phone has been in service since the last power cycle 43 ZIP2 User s Manual A 2 2 VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help A VoIP Phone en Welcome to
42. a conference call If you press one of the keys 0 to 9 or while a call is active the phone sends a message for that key and plays a DTMF tone in the earpiece or speaker simultaneously Mute If you want to hear the person with whom you are speaking but do not want him or her to hear you press the Speaker button The phone disconnects the handset which includes the microphone input To resume a 2 way conversation press the Speaker button again When you place the phone in Mute mode you mute the entire phone not just the current conversation If you place the muted call on hold and select another call the mute function remains active and the person on the other call will not be able to hear you When you mute the phone and press the digit keys the phone plays the DTMF digit into the audio path you have selected and sends the digit to the switch You might use this feature to communicate with an IVR system Hold Description The Hold function allows you to maintain the state of a call but suspends the conversation The person cannot hear you and you cannot hear the other person When you place a call on hold you must retrieve the call from your same phone to resume the conversation The ZIP2 allows you to place only one call on hold at a time You cannot receive incoming calls when you have a call on hold 1 The message is sent in the RTP payload according to RFC 2833 39 ZIP2 User s Manual 6 5 2 2 6
43. ancellation SIP Listener Use Acoustic Authorization User ID Authorization password no authorization required Number of INVITE retries before failover Number of non INVITE failover retries before address retries number default MAC address leave blank when Figure 4 1 Format for Configuration File The phone continues to start using the parameters that are now saved in its memory Accessing the Download and Configuration Utility The ZIP2 phone provides a web interface to its Download and Configuration Utility Through this utility you can modify the network parameters and download the application software that controls the ZIP2 behavior The following sections describe the procedure for configuring the most common network settings and downloading the application code Appendix A starting on page 43 describes each Download and Configuration Utility panel 15 ZIP 2 User s Manual 4 3 2 1 You access the utility through a web browser that can access the same network as the ZIP2 being configured Enter the IP address of the ZIP2 in the address entry box of your web browser and press the enter button If the ZIP2 is in DHCP mode contact your network administrator to determine the IP Address If the ZIP2 is in Fixed IP Address mode and you have forgotten the IP address see section 5 4 2 The Home panel shown in figure 4 2 will appear in your browser Z VoIP Ph
44. ancellation on handset on or off Valid settings are YES and NO YES AEC is on NO AEC is off Default is NO Equivalent web interface parameter section 4 3 2 2 on page 17 Version Introduced 3 35 LINEIAUTHPSWD SIP Digest Authentication password If field is empty authentication is turned off Default value is empty section 4 3 2 2 on page 17 3 35 LINEIAUTHUSER Specifies the user portion of the SIP URI and consists of a string value If left empty phone will use its MAC address Default value is the MAC address of the phone upper case section 4 3 2 2 on page 17 3 35 LINE1CALLERID Specifies the string that is sent in the display name part of the SIP From header Default value is an empty string section 4 3 2 2 on page 17 3 35 LINEINUMBER SIP userid unused at this time Default is empty string section 4 3 2 2 on page 17 3 35 LINE1PORT Specifies the SIP port number to which the phone listens for SIP messages Can be different than SIP Server port Valid settings range from 1025 to 65535 Default value is 5060 section 4 3 2 2 on page 17 3 35 SERVERIP Specifies the IP address of the SIP proxy server that the phone will use Parameter value is an IP address in dotted decimal notation or a FODN If this field is unspecified or empty the phone performs a DNS SRV lookup to discover the local SIP Proxy server for your D
45. ary advantage offered by the speaker is providing hands free dialling Off Hook The term off hook means that you do one of the following pick up the handset press the Speaker key so that the speaker is active LED is lit continuously yellow The phone is said to be off hook when you have done either of these things On Hook The term on hook means that you do all of the following replace the handset in the cradle press the Speaker key so that the speaker is inactive speaker LED is off The phone is said to be on hook when both of these conditions are met 35 ZIP2 User s Manual 6 2 6 2 1 6 2 2 6 3 6 3 1 Making a Call You must obtain dial tone before you can dial a number Important This type of phone is different from phones that have been in common use for the past 100 years On those older phones as you press a button to dial a digit the phone transmits the digit to the telephone exchange On the ZIP2 the phone sends all the digits as a complete message and you therefore need to inform the phone when you have entered all the digits The phone then assembles the complete message and sends it to the SIP server Dialling a Number To dial a number 1 Take the phone off hook or put the current call on hold The phone provides dial tone to the handset or speaker 2 Enter the digits The phone plays the DTMF tones to the handset or speaker as you type the digits 3 When you have fi
46. at are normally set within a common configuration file define the network configuration SIP server interface characteristics and other settings that are common among all phones in an enterprise The common configuration file is called ZIP2 common cfg This file must be stored in the root directory of the TFTP server Specific Configuration File The specific configuration file sets parameters for an individual phone within an enterprise Parameters normally set within a specific configuration file customize ZIP2 features for the person using the phone such as the extension and the device ID 61 ZIP2 User s Manual B 3 B 4 B 4 1 B 4 1 1 The common configuration file identifies the location of the specific configuration files A phone extracts configuration information from the common file first then from its specific configuration file Parameter settings in the specific file take precedence over settings of the same parameters in the common file The name of the specific configuration file is lt MAC address gt cfg For example 0001E1072A2F cfg is the specific configuration file for a ZIP2 phone that has the MAC address 00 01 E1 07 2A 2E Configuration File Format Common and specific configuration files are identical in format and composition Configuration files are stored in ASCII format Most configuration parameters can be set in either file Section BA describes the parameters used in ZIP2 con
47. ation panel Important Press the Save SIP Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 48 A Download and Configuration Utility A 2 5 1 SIP Server Settings The top panel section next to the SIP Server Settings text lists the current server port and domain settings You can enter values for these parameters which are loaded to the phone when you press the Save SIP Settings button Any parameter that you leave blank at the time you press the Save SIP Settings button will be filled on the basis of information provided via DNS SRV Server Address This is either the IP address or the Fully Qualified Domain Name FODN of the SIP Server to which the phone is connected When this parameter is left blank the software performs a DNS SRV lookup to resolve the SIP server for your domain Port This parameter configures the transport protocol port number The default port for both TCP and UDP transports is 5060 which is the value recommended by the SIP specification Domain Name This is the domain name which makes up the domain portion of the address of record username 2 domain It is also the domain used in the DNS SRV lookup Send Registration Request When this option is selected the phone sends a Registration Request method to the SIP Server when it is initially powered up and then once every
48. ces the active call on hold selects the other call appearance and provides a dial tone 3 Make the call to the phone that will receive the transferred call as described in section 6 2 on page 36 4 The ZIP2 plays the busy signal and is disconnected from the call The call between the other two parties is completed normally Attended Transfer In an attended call transfer you speak to the person receiving the call prior to transferring the call To perform an attended call transfer 1 Ensure that you have only one active call and that call is not on hold 2 Press the Attended Transfer key combination Func and el The phone places the active call on hold selects the other call appearance and provides a dial tone 40 6 Using the Phone 6 6 6 6 1 6 6 2 6 6 2 1 3 Make the call to the phone that will receive the transferred call as described in section 6 2 on page 36 4 When the other party answers the new call announce your intent to transfer the call The next step depends upon the recipient s response to receiving the transfer If the recipient of the transfer is willing to accept the transferred call hang up the ZIP2 to complete the transfer If the recipient of the transfer is unwilling to accept the transfer allow that person to hang up first The ZIP2 then resumes your conversation with the party that was to be transferred If the transferring call is not answered or if the line is busy pu
49. citly define the settings for these variables 62 B Configuration Files Equivalent web interface Version Parameter Description parameter Introduced NEWPASSWD Specifies password required to change the protected section A 2 11 3 35 settings Valid passwords contain four to fifteen on page 55 numeric 0 9 digits If not specified the phone is not password protected Default value is an empty string RINGERTONE Specifies the default canned ringer tone to use onthe section A 2 30n 3 35 phone You can select from 1 8 different tones page 46 Default value is 1 TFTP CFG DIR TFTP directory location of the specific configuration NA 3 35 file Parameter value is directory name that is referenced from TFTP root directory This parameter must be set in the common configuration file Default value is an empty string ROMAVERSIO Specifies the software version that the phone must NA 3 35 N use If the phone is running a different version it will attempt to download the correct version from the TFTP server Default is an empty string Figure B 2 General Configuration Parameters ROMAVERSION This parameter specifies the application code version that should be running on your phone The ZIP2 does a character by character comparison of this value with the currently loaded application code version number to determine whether it should download a new or old version from the TFTP server TFTIP CFG DIR This pa
50. ct System from the main menu and Localization from the sub menu Important Press the Save Localization Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 55 ZIP 2 User s Manual A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Li Address 4 http 10 1 31 65 zpzu rvs VoIP Phone Home y Localization Ringer Tone SNMP LAN Localization Country United States x NTP Server 10 1 32 226 Time Zone GNT 08 00 Pacific Time Adjust clock for daylight savings Save Localization Settings EI Go Links gt Figure A 12 Localization panel A 2 13 Ringer Tone Internet The ZIP2 offers eight different ring tones to alert you of incoming calls To access the Ring Tone Configuration panel as shown in figure A 13 select System from the main menu and Ringer Tone from the sub menu VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Dox Li Address http j 10 1 31 65 mg zuttys VoIP Phone Home y alization Ringer Tone SNMP LAN SIP Ring Tone Configuration CODECS System Select Default Ring Tone Ring Tone 1 v Save Ring Tone Settings v Ee Links Figure A 13 Ringer Tone panel Internet 56 A Download and Confi
51. ding RFC 2833 packets NO voice and RFC 2833 packets are mixed Default value is YES Figure B 14 Out of Band Signalling Parameters 79 ZIP2 User s Manual Parameter OOBTELEVENTS Description Specifies the OOB signalling method The ZIP2 supports the following DTMF signalling methods OOB_NONE in band DTMF signalling in the raw audio stream OOB RFC2833 out of band DTMF signalling using encoded digits per RFC 2833 OOB SIP INFO out of band DTMF signalling using digits passed in SIP INFO packets per RFC 2976 Default value is OOB RFC2833 Equivalent web interface parameter section A 2 7 on page 51 Version Introduced 3 35 SQUELCHDTMF Specify whether or not to squelch DTMF audio avoid transmitting DTMF tones inband in the audio stream YES Suppress sending inband DTMF audio NO Do not suppress sending inband DTMF audio Default value is NO section A 2 7 on page 51 3 35 TELEVENTPAYLOA D Specifies the dynamic payload type codec designator to use for DTMF signalling This is an arbitrary number between 96 128 per RFC 1890 RTP payload spec Can cause interoperability problems with vendors that require it to exactly match their dynamic payload number Default value is 101 section A 2 7 on page 51 3 35 Figure B 14 Out of Band Signalling Parameters Continued All Out of band signalling parameters are optional Figur
52. dress the domain name and the TFTP server from the DHCP server The DHCP server also provides the IP address of the default gateway and DNS server along with the host name and the domain name Specify fixed LAN configuration This option configures the phone with the fixed IP address and netmask that you specify When selecting this option you also provide the IP Address of the gateway DNS server and TFTP server along with the host and domain name of the network to which the phone connects TFTP Override Server Most home firewalls and NATs provide their address as the TFTP server address in the DHCP response This prevents auto provisioning via the TFTP server that stores the configuration files and firmware To enable auto provisioning in this instance specify a different TFTP server than that provided by DHCP Enter the address of the TFTP server in the TFTP Override Server field as shown in figure A 3 to solve this problem To turn this feature off clear the field and reset the phone A 2 4 VLAN The VLAN Configuration panel allows you to configure VLAN and Priority tag settings To access this panel as shown in figure A 4 select LAN from the main menu and LAN Settings from the sub menu Z VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help s http 10 1 31 65 sl Eco us pzurtys VoIP Phone Home S LAN Settings VLAN LAN VLAN Configuration LAN VLAN Tag LAN P
53. e different from that used in your country ZIP2 to CAS Calls If you are connected to the PSTN using CAS circuits your SIP to PSTN gateway may not know the status of the connection It may open the speech path even though there is no ringback The phone behaves as if the call has been established as described in section 6 5 on page 39 Because the speech path is open you may hear busy tone Far End Busy If the person you are calling is busy the phone either plays the busy tone for your country or the busy tone that is generated by the phone network at the far end This depends whether your server has indication that the called party is busy or not Network Busy If the network is busy the phone either plays the fast busy tone congestion tone for your country or the fast busy tone that is generated by the phone network at the far end This depends whether your server can detect whether or not the network is busy The phone maintains this state until you go on hook Dialling an Invalid Destination When you dial an invalid number the phone plays the fast busy tone congestion tone The phone maintains this state until you go on hook Receiving a Call LED Indication of Ringing When the phone receives an incoming call the red LED above the keypad will flash red during the audible portion of the ring and turn off during the silent portion of the ring 1 See section A 12 on page 56 for information on selecting the country
54. e remove power from the phone for a few seconds To reset the phone access the Reset panel shown in figure 4 by selecting Reset from the main menu then select Reset and execute Main Application and then press the Reset button 58 A Download and Configuration Utility A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Address http 10 1 31 65 VoIP Phone LAN Reset Warning Resetting the system will terminate all network connections and reset your browser connection 9 Reset and execute Main Application Reset and execute Downloader Application Reset S Internet Figure A 16 Reset panel 59 ZIP2 User s Manual 60 B 1 B 2 B 2 1 B 2 2 Appendix B Configuration Files Introduction The ZIP2 phone obtains its configuration from three possible sources what is saved in the phone s memory what is saved in a common configuration file what is saved in a specific configuration file This appendix describes the function composition and implementation of ZIP2 configuration files Configuration File Types The ZIP2 phone obtains its configuration from two separate files the common configuration file and the specific configuration file Common Configuration File The common configuration file sets parameters on all phones within an enterprise that are to have the same values Parameters th
55. e 4 13 Download Panel Wait for Reboot A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Address http 10 1 31 65 VoIP Phone Reset Warning Resetting the system will terminate all network connections and reset your browser connection 9 Reset and execute Main Application O Reset and execute Downloader Application Reset Internet Figure 4 14 Reset panel 4 4 Setting the IP Address You can program the ZIP2 to obtain its IP Address dynamically from the DHCP server or you can bypass the DHCP server and specify a fixed IP address The ZIP2 provides three methods of configuring the IP Address configuration mode Select DHCP mode or specify the fixed IP address in the configuration files through the TFTP server See section 4 3 1 on page 14 25 ZIP2 User s Manual 4 4 1 4 4 2 Select DHCP mode or specify the fixed IP address through the LAN Settings panel of the Download and Configuration Utility See section 4 3 2 1 on page 16 Manually set the ZIP2 phone to DHCP mode see section 4 4 1 or Fixed Address Mode see section 4 4 2 then reset the phone to specify the IP Address of the phone The factory default IP addressing mode is DHCP mode Manually Selecting DHCP Mode The following procedure returns the ZIP2 to DHCP mode and resets all of the factory defaults 1 Ensure that there is no power connected to the ZIP2 do not c
56. e B 15 displays the Out of band signalling settings section from a sample configuration file ROMAVERSION 3 38 SERVERIP ERVERPORT 5060 OMAINNAME zultys com TFTP config file template for ZIP 2 s Set current Application code version HAHAHA SIP Configuration Parameters 192 168 1 100 via DNS SRV ERVERREGISTER YE S S D S OOBTELEVENT OOB T D ROPVOICE YES SQUELCHDTMF NO Se de de de dE e RFC2833 EVENTPAYLOAD 101 ABCDMODE TRANSITION SIP Server Port number SIP Server host name or address Leave blank to search automatically Used as host part of SIP REGIST ER AOR Register with SIP server Figure B 15 Sample Configuration File Out of band Signalling Settings 80 B Configuration Files B 4 8 Localization Parameters Localization parameters configure date and time settings Figure B 16 lists the Localization Information configuration parameters Equivalent web interface Version Parameter Description parameter Introduced DST Specifies whether Daylight Savings Time applies section A 2 12 3 35 YES Daylight Savings Time offsets are enabled on page 55 NO Daylight Savings Time offsets are disabled Default value is YES NTPSERVERIP Parameter is IP address of NTP server Used for section A 2 12 3 35 manual configuration when IFODHCP is set to on page 55 FI
57. e Configuration File Figure B 9 displays the SIP Extension settings section from a sample configuration file 72 B Configuration Files TFTP config file template for ZIP 2 s ROMAVERSION 3 38 Set current Application code version Tg HttttHt it IP addressing Enable DHCP IFODHCP DHCP Enable DHCP HHHHHHHHHHHHHEH SIP Configuration Parameters SERVERIP 192 168 1 100 SIP Server host name or address Leave blank to search automatically via DNS SRV SERVERPORT 5060 SIP Server Port number DOMAINNAME zultys com Used as host part of SIP REGISTER AOR SERVERREGISTER YES Register with SIP server Backup server must be used in tandem with SIP Extensions retries BACKUP SERVERIP 10 1 1 100 SIP Backup Proxy BACKUP_SERVERPORT 5060 SIP Backup server port number BACKUP_SERVERREGISTER YES Register with SIP backup server SIP MESSAGE WAITING YES enable MWI SIP SEND PRACK NO support PRACK method Early media SIP URI USER PARAM NO encode SIP URI with user phone SIP INVITE TIMER 1800 send INVITE with this timer header valu SIP SESSION TIMER 1800 Time between session timer refreshes SIP REXMT INVITE 4 Number of INVITE retries before failover SIP REXMT REQUEST 4 Number of non INVITE retries before failover SIPEXPIRES 1800 Set SIP registration interval in seconds
58. eature off clear the field and reset the phone After entering the parameters on the panel press the Save LAN Settings button to load the new settings onto the ZIP2 4 3 2 2 Configure the SIP Settings To configure the SIP settings access the SIP Configuration panel shown in figure 4 4 by selecting SIP SIP from the Download and Configuration Utility After entering the parameters press the Save SIP Settings button to load them onto the ZIP2 1 If the configuration file and the LAN Settings panel specify different IP addressing modes dynamic via DHCP versus Fixed IP Addressing pressing the Save LAN Settings will produce unpredictable results when rebooting the phone 17 ZIP2 User s Manual VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help s http 10 1 31 65 de Go zuLtys VoIP Phone Home 5 nsions OOB Signalling ToS DiffServ VLAN LAN SIP SIP Configuration CODECS SIP Server Settings Current Server 10 2 44 254 5060 Domain 10 2 44 254 Server Address 10 2 44 254 IP or FQDN Port soso Domain Name Lo z 44 254 Iv Send Registration Request Backup Server Address IP or FQDN Backup Server Port soso Send Registration to Backup Server Gateway Settings Dial Plan fx Tix 1 x TI Dial Plan Time out zzo 10ms Transpart ur Phone Number CallerlD Name Pot AECOn UserName Password Linet
59. ecting LAN from the main menu and LAN Settings from the sub menu Important Press the Save LAN Settings button to save the configured values to the phone reset the phone A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help ay Address E http 10 1 31 65 wl Eco Links gt mpzurtys VoIP Phone Home gt LAN Settings VLAN LAN Configuration Use DHCP to obtain LAN configuration O Specify fixed LAN configuration IP Address IP Netmask IP Gateway IP DNS Server 172 16 15 90 Host Name Domain Name TFTP Override Server These fields are mandatory when Specify Fixed LAN configuration is checked If this field is not empty use this for the TFTP Server and ignore the DHCP Supplied TFTP Server Save LAN Settings S Internet Figure A 3 LAN Configuration panel 1 If the configuration file and the LAN Settings panel specify different IP addressing modes dynamic via DHCP versus Fixed IP Addressing pressing the Save LAN Settings will produce unpredictable results when rebooting the phone 46 A Download and Configuration Utility Use DHCP to obtain LAN configuration This option configures the phone to receive its IP address and netmask from the DHCP server When you use DHCP to dynamically assign an IP address to the phone the web interface will also accept the IP Netmask the IP Gateway address the IP DNS Server ad
60. ers were already saved in memory The parameters specified in the specific configuration file take precedence over the same parameters specified in the common configuration file 1 If the specific configuration file contains such a line the phone ignores it 14 4 Provisioning the Phone 4 3 2 TFTP config file template for ZI ROMAVERSION 3 38 TEE EE IP addressing Enable DHCP IFODHCP DHCP HORA SIP Configuration P SERVERIP 192 168 1 100 SERVERPORT 5060 DOMAINNAME zultys com SERVERREGISTER YES Backup server must be used in ta BACKUP_SERVERIP 10 1 1 100 BACKUP_SERVERPORT 5060 BACKUP SERVERREGISTER YES DIALPLAN x T x x T x TRANSPORT TYPE UDP INEINUMBER 1234 NEICALLERID itsme INE1PORT 5060 INEIAEC YES INEl1AUTHUSER 0001E1072A5F INE1AUTHPSWD 1234 SIP REXMT E SIP REXMT REQUEST 4 Dis Set current Application code version Enable DHCP arameters SIP Server hostname or Leave blank to search automatically via DNS SRV SIP Server Port number Used as host part of SIP REGISTER AOR Register with SIP server ndem with SIP Extensions SIP Backup Proxy SIP Backup server port Register with SIP backup server local dial plan UDP or TCP not used Call ID for display purposes port on phone Echo C
61. fer 40ms v fixed playout delay in milliseconds Automatically switch to Fixed Jitter Buffer upon faximodem tone detection Paging Support V Enable Paging Support Paging Server 10 1 32 227 IP or FQDN Paging Port 3771 Paging Codec G711U ze Save CODEC Configuration S Internet Figure 4 5 CODECs panel required for SIP and RIP to traverse NATs since without STUN SIP would send explicit references to the phone s private IP address and port which is not accessible from outside the NAT Firewall STUN requires a STUN server external to the NAT This would typically be maintained by the local ISP or ITSP STUN works across most Firewalls and NATs with the exception of a full cone NAT defined as a NAT that rewrites both the IP address and port number of the phone each time it makes a connection to the outside world To implement STUN specify the IP address or FODN of the STUN server and the STUN port on the ToS DiffServ STUN panel as shown in figure 4 6 4 3 2 5 Configure other options The Download and Configuration Utility provides many other panels for configuring ZIP2 phone parameters A list of these parameters include VLAN Settings see section A 2 4 on page 47 and section A 2 9 on page 53 20 4 Provisioning the Phone 4 3 2 6 Z VoIP Phone Web Configuration Pages Microsoft Internet Explorer DER File Edit View Favorites Tools Help ay El http 10 1 31 65 vw Eco inks g
62. figuration file what is saved in a specific configuration file what is saved in the phone s memory The common configuration file is called ZIP2 common cfg This file is stored in the root directory of the TFTP server The specific configuration file is called MAC address gt cfg For example 0001E102C8B4 cfg The format for the files is identical and is shown in figure 4 1 This is an ASCII text file with the name of the parameter and the value of the parameter listed on the same line The contents of the file are case sensitive you must enter parameter names in upper case Comment lines are denoted with a leading pound sign and have no effect on the operation of the phone Configuration parameters are described in Appendix B starting on page 61 Every time the phone restarts either by command or by power on the phone reads the common configuration file if it exists on the TFTP server referenced by the ZIP2 It extracts the data in the files and saves it to memory overwriting all specified parameters that are saved in memory The following common configuration file instruction specifies that sample name directory contains the specific configuration file tftp cfg dir sample name The phone accesses the specified directory which can be blank or and reads the specific configuration file from the specified directory It extracts the data in the file and saves it to memory overwriting whatever paramet
63. figuration files The order of parameters within each function section does not effect the configuration of the phone If a parameter is defined in the common file and the specific file the specific file setting takes precedence Figure B 1 displays an example of parameter settings in a configuration file ROMAVERSION 3 38 TFTP CFG DIR ZIP2 Figure B 1 Configuration File Example Parameter names and values are case sensitive and must be separated by white space space or tabs The name and value of a parameter must be on the same line Comment lines are denoted with a leading pound sign and have no effect on the configuration of the phone Configuration Parameters This section provides tables that list all of the configuration parameters in each functional group Configuration parameters can be in any order though duplicate parameters will have their values overridden by the last occurrence of that parameter in the configuration file Default values provided in the parameter tables are settings assigned to parameters which are not explicitly listed in the configuration file General Configuration Parameters General parameters configure miscellaneous phone settings Figure B 2 lists the General configuration parameters Mandatory Parameter Settings Although the default values for the following parameters may be set properly for your general configuration it is highly recommended that the configuration files expli
64. g iakin dir eee eee eee 43 CODEC Ae gies goo noe ae 53 download 05 58 home dots be e rere he oats 43 LAN configuration 46 LAN status 4 44 localization 55 out of band signalling 51 EE cars Hi E EDT 58 ringer tone 005 56 Security ER 55 SIP configuration 48 SIP stack extensions 50 SNMP nati pe tuerit 57 ToS DiffServ 52 VEAN o aep n tne edid 47 VoIP VLAN eien aa ae i 53 download facility 58 downloader code 44 DTMFtones eeesss 36 dynamic IP assignment 45 endingacall sss 42 Ethernet auto sensing 12 Expire timer sae Sel rh games eee 50 F far end busy 68 37 fast busy tone 12 37 format configuration file 62 forward eem 38 FUNC KO coca 32 G gateway eee eee 16 19 45 general configuration parameters 62 Index handset description 33 installing tem meet 11 UE rs sr sister roa Redes 35 hold Ke cia 32 hostname ze reed eausa 16 important definition 3 incomingcall 37 39 installation power 11 invalid number 37 INVITE sitos A 50 TPraddress eI etes 16 45 IP QoS configuration parameters 82 J jitter butter 53 K Keypad ge Sie tah ees oy Seu 31 keystroke combina
65. ger This notice warns you of imminent hazard to yourself and others if proper y y prop procedures are not followed Forms of Documentation This manual is updated with each major release of the software The manual describes the features in that release of the software Between major releases of software Zultys may issue one or more minor releases of software These minor releases may have more capabilities than the current formal release The features in that software and the user interfaces to support those features may or may not be described in this manual This manualis available only in PDF format which you can download from the Zultys website at http www zultys com You can obtain old versions of the manual that may describe the software that you have or the latest manual that describes all the latest features of the product You can identify the version of the manual from the title page opposite the table of contents page 2 of the PDF file When you use the PDF file you can click on any reference in the text This powerful feature allows you to follow the references in the text very easily Using Acrobat you can then return to the page you were previously reading This is a huge benefit to you if you want to study a small area of the product Colophon This document was produced on personal computers using Adobe s FrameMaker for Windows The printed book is printed by an offset process The headings are set in S
66. gineers and network administrators who need to install maintain support and use the ZIP2 The manual can also be used by engineers that want to make a phone system compatible with the ZIP2 The manual assumes you are familiar with networking and telephony principals and practices If you use the ZIP2 with the MX250 or the MX1200 you should read this manual in conjunction with the MX Administrator User s Manual That manual describes how certain features of the phone interact with the enterprise media exchange You can obtain that manual on line at http www zultys com This manual on the ZIP2 can be used by a user who wants to understand in detail how features and functions of the phone operate End users who do not need the depth of information contained in this manual which is about 70 pages should refer to the ZIP2 User s Guide which is 16 pages One guide is shipped with each phone but you can download the guide from the ZIP 2 web site at the Zultys website 1 1 2 Installation and Use Unpack the ZIP2 and verify the contents as described in section 2 2 on page 7 Install the product as described in chapter 3 starting on page 11 1 1 3 What this Manual Includes This manual provides detailed information and instructions on the complete installation and operation of the ZIP2 IP phone 1 1 4 What this Manual Does Not Include This manual does not provide technology details pricing names of sales representatives or names of
67. guration Utility Important Press the Save Ring Tone Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 A 2 14 SNMP The Simple Network Management Protocol governs network management and the monitoring of network devices and their functions SNMP is described formally in RFC 1157 and in a number of related RFCs To access this panel as shown in figure A 14 select System in the main menu and SNMP in the sub menu VoIP Phone Web Configuration Pages Microsoft Internet Explorer Ef File Edit View Favorites Tools Help s http 10 1 31 65 Eje us zuLtys VoIP Phone Home S y Localization Ringer Tone LAN SIP SNMP Configuration CODECS System SNMP Trap Configuration IP address Trap Community SNMP Community Configuration Read Community public Write Community private SNMP System Configuration System Description System Objectld 4528 Save SNMP Settings MD Internet Figure A 14 SNMP Configuration panel Important Press the Save SNMP Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 57 ZIP2 User s Manual A 2 15 Download The application code provides the software that operates the ZIP2 phone To load
68. h circuit referred to as a line A switch on the phone selects between the lines and therefore with whom you are talking The ZIP2 has a single circuit to connect to the switch All calls take place over this same circuit or line Dedicated software and hardware inside the phone and the switch permit you to have two simultaneous conversations These are referred to as two calls not two lines First Call Appearance When you pick up the handset on an idle ZIP2 and make a call you are using the first call appearance When an idle phone rings the incoming call occupies the first call appearance Second Call Appearance When you make a new call during an existing call the new call uses the second call appearance You must put the first call appearance on hold before you can make the second call You cannot make any more calls when both call appearances are in use When you are on a call and the phone receives another call the second call uses the second call appearance The phone can receive no other call when both call appearances are in use Using the Keypad The term keypad refers to the numeral and special purpose keys shown in figure 5 1 Numeral Keys The twelve numeral keys are labelled 0 to 9 and These keys are used for dialling phone numbers Several numeral keys when part of a combination keystroke perform other phone functions These functions are identified by the text next to the key 31 ZIP2 User s Manua
69. ich it is connected Your system may route a call to voice mail or it may disconnect the caller To place the ZIP2 in DND mode 1 Go off hook 2 Press the DND key combination Func and 3 3 When the phone plays the busy signal go on hook When the ZIP2 is in DND mode the red LED above the keypad is lit continuously To cancel DND mode repeat these three steps The ZIP 2 indicates that it is no longer in DND mode by turning off the red LED Call Forwarding When the phone forwards a call it redirects the incoming call to another destination The destination can be another extension within the enterprise or an external number To forward all calls to another destination 1 Go off hook 38 6 Using the Phone 6 5 6 5 1 6 5 2 6 5 2 1 Press the Call Forward key combination Func and 1 Enter the destination phone number Press the key or wait two to six seconds H RM When the phone plays three short tones go on hook The phone immediately forwards calls to the specified destination When the ZIP2 is in Call Forward mode the red LED above the keypad is lit continuously To cancel call forwarding go off hook press Func and 1 then go on hook The ZIP 2 indicates that it is no longer in call forward mode by turning off the red LED During a Call During a call you can transfer the current conversation or place it on hold You can create or answer a new call and you can create
70. k Settings Network settings describes the interface between the ZIP2 and the Ethernet network to which the phone is connected Dynamic IP Assignment This indicates the method by which the ZIP2 acquired its IP address You set this parameter from the LAN Settings panel described in section A 2 3 IP Address This reports the IP address of the ZIP 2 If the LAN IP assignment is Fixed you set this parameter from the LAN Settings panel described in section A 2 3 MAC Address This is the hardware number that uniquely identifies your ZIP2 phone from all other devices that can connect to an Ethernet network The MAC address of a device is assigned when the device is manufactured Subnet Mask This indicates the ZIP2 phone s subnet mask Default Gateway This indicates the IP address of the default gateway DNS Address This indicates the IP address of the DNS server TFTP Server This indicates the IP address of the TFTP server Domain Name This indicates the domain name 45 ZIP2 User s Manual VLAN Tag This indicates the VLAN tag value as configured in the VLAN Configuration panel described in section A 2 4 Priority Tag This indicates the VLAN priority tag value as configured in the VLAN Configuration panel described in section A 2 4 A 2 3 LAN Configuration The LAN Configuration panel allows you to configure network information statically or select dynamic configuration You access this panel as shown in figure A 3 by sel
71. l 5 2 2 5 2 2 1 5 2 2 2 5 2 2 3 e O G Sen DDD Transfer 2 O O Cont DOS Func Redial Hold aj k Figure 5 1 ZIP2 Keypad Special Purpose Keys The keypad has four special purpose keys that are located below the numeral keys Function Key The keypad has a key marked Func that serves as a function or shift key to select alternative uses for many of the numeral keys To select the alternative use for a key press and release the Func key once then press the appropriate key to select the alternative function Important Do not press the Func key and another key simultaneously The ZIP2 can read only a single key being pressed at a time The Func Key is green and the text on that keypad that identifies the alternative function of a key is also green For example to initiate a the conference conf call press Func then the 7 button Redial key The Redial key dials the last phone number called from the phone Hold key The Hold key places a call on hold 32 5 Interacting with the Phone 5 2 2 4 5 2 3 5 3 5 3 1 5 3 2 5 3 3 5 4 Speaker key The Speaker key is used for hands free dialling and switches the destination of the call progress tones from the handset to the speaker You can also use the speaker button to mute a call allowing you to listen to the other party without being heard Keystroke Combinations Several ZIP2 numeral keys ca
72. n A 2 90n 3 35 packets overrides the IFOVLANTAG setting for page 53 RTP packets only Valid settings range from 0 to 4094 Default value is an empty string Figure B 10 VLAN Configuration Parameters Programming Restrictions You can configure the ZIP2 with up to three independent VLAN settings for SIP signalling packets RIP packets and all packets Setting ANY of these parameters will enable VLANS for the phone and insert an IEEE 802 1q header into all Ethernet frames The result is the phone will not be able to communicate with any remote device that does not belong to the same VLAN specified in the IEEE 802 1q frame especially if it s an arbitrary number like 0 Do not set any of these parameters unless you have explicit values to assign Sample Configuration File Figure B 11 displays the VLAN settings section from a sample configuration file 74 B Configuration Files TFTP config file template for ZIP 2 s ROMAVERSION 3 38 Set current Application code version HHHHHHHHHHHHHEH SIP Configuration Parameters SERVERIP 192 168 1 100 SIP Server host name or address Leave blank to search automatically via DNS SRV SIP Server Port number Used as host part of SIP REGISTER AOR Register with SIP server SERVERPORT 5060 DOMAINNAME zultys com SERVERREGISTER YES VLANTAG CALL 1 PRIORITYTAG CALL 1 VLANTAG RTP 2 PRIORITYTAG RTP 2 IFOVLANTAG 3 IFOPRIORITYTAG 3
73. n initiate other functions as part of a multiple keystroke combination To forward all incoming calls press the Func key then the 1 key and then the number of the party that will receive the forwarded calls To place the phone in Do Not Disturb mode DND press the Func key then the 3 key To transfer a call press the Func key then the key marked Transfer and then the number of the party that will receive the transferred call To create a conference during a call press the Func key then the Conf key and then dial the number of the third party To toggle between the call on the first call appearance and a call on the second call appearance press the Func key and then the key marked Toggle See chapter 6 starting on page 35 for detailed instructions on performing these operations Handset and Speaker Handset The handset is the traditional phone apparatus through which you conduct a conversation The handset cord socket is located on the left side panel of the phone as shown in figure 3 1 on page 11 The handset provides the only means of talking into the phone Speaker The speaker allows you to listen to dialling sounds without using the handset The speaker is not part of a speakerphone so you cannot conduct a conversation through it The primary advantage offered by the speaker is providing hands free dialling Volume Switches The ZIP2 provides three switches that control the output volume of phone
74. nished entering all the digits do one of the following a Press the key b Wait two to six seconds after which time the phone assumes that you have entered all the digits 4 The phone sends the dialled digits It plays no sound while doing this 5 While the call is proceeding the phone plays ringback tone If you receive a fast busy tone instead of ringback see section 3 2 3 on page 12 6 When the callis established the called party has answered begin your conversation Redial To dial the name or number that was most recently dialled on the phone press the Redial key once and then press the key If you have not picked up the handset the phone enables speaker mode Call Proceeding and Call Answered Ringback Ringback is the tone that a caller hears after dialling a number 1 See section 6 1 2 on page 35 for a definition of off hook 36 6 Using the Phone 6 3 1 1 6 3 1 2 6 3 2 6 3 3 6 3 4 6 4 6 4 1 ZIP 2 to SIP Phone Calls or ZIP2 to ISDN Calls When you call another SIP phone the ringback that you hear is generated by your phone This tone is determined by the country setting that you selected when you provisioned the phone If you are making a call to the PSTN the SIP to PSTN gateway normally opens the communication path so that you hear the sound coming from the network Therefore if you are calling a different country you will hear the ringback tone from that country This tone may b
75. nsent from Zultys Technologies Zultys the Zultys logo the Zultys mark and Zultys product names are trademarks of Zultys Technologies and may be registered trademarks in certain countries All other names may be trademarks or registered trademarks of their respective owners Revision History Release Release Date 1 0 1 02 June 2003 3 35 0 14 July 2003 3 38 1 09 January 2004 3 43 0 05 March 2004 3 52 1 15 December 2004 3 52 3 11 March 2005 3 52 4 06 July 2005 Contents Chapter1 Introduction 1 Il SCORE og oe eee O i need A 1 E WEN a a ere outta dtu en ha a EE 1 9122 2Iastallation and Us ts a AER ce d ues Si RNG Oe hoa 1 1 1 3 What this Manual nclides ara ad ue ado 1 1 1 4 What this Manual Does Not Include oooooooo 1 1 2 CAUSA ia ER ee ner ee 2 1 3 Documentation Overview 0 ccc eee eee eee eee 3 ET o co v odor posui amr Eni pde erede a pele geet p 3 E e EE 3 1 3 3 Special Paragraph Styles a4 Cis A p ee eh ae o hs 3 1 4 Forms of Documentation eee 4 A a hake a ere GM eat ease 4 1 6 Documentation Feedback 000 cece eee eee 4 Chapter 2 Receiving the ZIP2 7 2 1 InmalInspectiol i oder eer RC Rc Cn id nn 7 2 2 Package Contents eee eee 7 2 2 1 Unpacking the Phone ess dae rio qut eed dee Fe E bed 7 2 22 Verity Contents oed cea Dhu wd DER Mia ie ee a E oe dde a 7 2193 Se al NUMID GES o retra EE 8 2 3 In Case of Damage or Maltuncton
76. oduced 3 35 BACKUP SERVERPORT Backup SIP server proxy port value Valid settings range from 1025 to 65535 Default value is 5060 section 4 3 2 2 on page 17 3 35 BACKUP_SERVERREGISTER Enables backup SIP Server registration Valid settings are YES and NO YES enables backup SIP server registration NO disables backup SIP server registration Default value is YES section 4 3 2 2 on page 17 3 35 DIALPLAN If field is not empty the ZIP2 will attempt to match input digits against the dial plan and complete the call immediately on first match Default value is x T x x T x which is equivalent to the application of no dial plan section 4 3 2 2 on page 17 3 35 DIALPLANTIMEOUT Specifies the interdigit timeout After you press a digit the phone waits for this period before dialling the call Pressing a digit restarts the timer This parameter is measured in centiseconds The default value is 220 2 2 seconds The maximum value is 65535 655 35 seconds section 4 3 2 2 on page 17 3 51 DOMAINNAME SIP registrar domain name When this value is set phone attempts to register with this domain name instead of default Default value is DHCP derived domain name section 4 3 2 2 on page 17 3 35 Figure B 6 SIP Configuration Parameters 67 ZIP2 User s Manual Parameter LINE1AEC Description Turn Acoustic Echo C
77. once 7 Change your PC s IP address to 192 168 0 10 and subnet mask to 255 255 255 0 8 Open the web browser on your PC and access the ZIP2 web configuration at this URL http 192 168 0 100 9 Access SIP Configuration on the web interface as shown in figure 4 4 enter the IP address of the SIP server and save the settings 10 Access LAN LAN Settings on the web interface as shown in figure 4 3 Set the correct IP Address for your phone and the IP subnet mask IP default gateway DNS server and Domain Name for your LAN Save the settings for future reference 11 Turn off the ZIP2 by unplugging the power cord 26 4 Provisioning the Phone 4 5 4 6 4 6 1 12 Connect the ZIP2 to your corporate LAN using an Ethernet cable 13 Connect power to the ZIP2 and ensure that it is powered up 14 Verify the operation of the phone by checking for dial tone section 3 2 2 on page 12 and completing a call section 3 2 3 on page 12 Updating Settings and Software After completing the initial configuration you can use the Download and Configuration Utility to download new versions of the application code modify network configuration settings or view version and configuration information To view configuration and application code version information access the Home select Home on main menu bar or LAN Status LAN LAN Status panels To modify network configuration settings access any panel listed under the LAN
78. one Web Configuration Pages Microsoft Internet Explorer DER Fie Edit View Favorites Tools Help s http 10 1 31 65 Eo ws VoIP Phone en Welcome to the ZIP2 VoIP Phone download and configuration utility Select from the configuration options in the menu on the left System Information System Uptime 0 days Oh 6m 38s LAN IP Address 10 2 45 252 Dynamic MAC Address 00 01 E1 02 C8 A6 Security No password installed Application Code Version SIP version 1 0 US ZUTS 3 52 Downloader Code Version 1 0 US ZUTS VR32M Copyright amp 2003 Zultys Technologies S Internet Figure 4 2 Home panel Each panel is accessed by selecting options from two menu bars The main menu bar runs vertically on the left side of the window Main menu bar options include Home LAN SIB CODECS System Download and Reset The secondary menu runs horizontally directly above the configuration parameters Secondary menu bar options depend on the selected main menu bar item when Home is the selected in the main menu bar the only secondary menu bar item is also named Home as shown in figure 4 2 Configure the LAN Settings To configure the LAN settings access the LAN Configuration panel by selecting LAN LAN Settings from the Download and Configuration Utility As shown in figure 4 3 you can either use the DHCP server to dynamically assign an IP address to the ZIP2 or you can specify a fixed IP address for the phone
79. one to the SIP server to which it is sending messages 4 3 2 3 Configuring the ZIP2 to Receive Pages Paging parameters are located on the CODECs web interface panel as shown in figure 4 5 To enable the ZIP2 to receive pages complete the following paging support parameters select the Enable Paging Support parameter enter the IP address or FODN of the paging server enter the paging port select the codec used by the paging server in the appropriate data entry boxes 4 3 2 4 STUN The STUN protocol specifies a scheme to determine the public IP address of an IP device The ZIP 2implements STUN as specified in RFC 3489 first to discover if it s behind a NAT Firewall then to obtain the public IP address and port number for that NAT Firewall If this discovery is successful the ZIP 2 then rewrites all outgoing SIP messages including RTP port number and source IP address to masquerade as originating from that Public IP address and port This is 19 ZIP 2 User s Manual A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help s E http 10 1 31 65 zpzuurys VoIP Phone B i EX LAN SIP Audio CODEC Configuration CODECS n CODECS Selected Packetization Silence Suppression G711U 20ms wj OFF v G711A 20ms Y OFF w 6729 20ns wj OFF i Jitter Buffer O Adaptive Jitter Buffer 100ns Y maximum playout delay in milliseconds O Fixed Jitter Buf
80. onfiguration parameters 74 VEAN tag iia eR 46 volume switch l ndset 4s ase eere ged 33 fihger uc oerte ee d x Ris 33 speaker sss 33 Ww warning definition 4 web interface see download and configuration utility Z ZIP2 features c ecl sv Re ERI v 2 user s guide 00 1 Web Site urinaria Sareea tere 1 90
81. onnect the power adapter 2 Pick up the handset 3 While pressing the 1 button connect power to the phone Do not release the 1 button until both the red and yellow LEDs stop flashing this usually takes about 10 seconds Disconnect power from the ZIP2 by removing the power adapter Connect the ZIP2 to your corporate LAN using an Ethernet cable Connect power to the ZIPZ and ensure that it is powered up up sg Verify the operation of the phone by checking for dial tone section 3 2 2 on page 12 and completing a call section 3 2 3 on page 12 Manually Selecting Fixed IP Address Mode Enabling fixed IP addresses disables DHCP mode and resets the IP Address of your ZIP2 You can also use this procedure to reset the IP address of the ZIP2 phone to a known address 1 Ensure that there is no power connected to the ZIP2 do not connect the power adapter 2 Pickup the handset 3 While pressing the 2 button connect power to the phone Do not release the 2 button until both the red and yellow LEDs stop flashing this usually takes about 10 seconds 4 Disconnect power from the ZIP2 by removing the power adapter 5 Connect the ZIP2 to an isolated Ethernet switch or directly to a PC with an Ethernet crossover cable Ensure that the ZIP2 is not connected to your corporate LAN 6 Replace the power adapter onto the ZIP2 to re connect power Verify that the ZIP2 is fully powered up the red LED should flash
82. ooting into Downloader mode as shown in figure 4 10 22 4 Provisioning the Phone Z VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Address E http 10 1 31 65 apzurtys VoIP Phone P E LAN S Download Warning The download process will reset the unit into the download mode This will terminate all network connections and reset your browser connection Download TFTP Download method Select remote TFTP server IP address and filename Raset TFTP Server IP 10 1 31 224 Filename v300s3 52 zts Start TFTP Download HTTP Download method Select filename on local browser machine Filename Browse Start HTTP Download MD Internet Figure 4 8 Download panel Microsoft Internet Explorer Are you sure you wish to proceed with the download y This make take up to several minutes Figure 4 9 Download Confirmation panel za Booting into Downloader Mode Please wait WD Internet Figure 4 10 Status Bar of Download Panel Downloader Mode Step 6 After the program has booted into downloader mode the status bar confirms that the program is performing the TFTP download as displayed in figure 4 11 Step 7 The program returns the Download Successful panel as shown in figure 4 12 to verify that the operation is complete 23 ZIP 2 User s Manual E Performing TFTP Download Please wait 1111
83. orward 2 scree mantis be 38 CAM ONG ss cette ewes 39 call toggling i se Revo 40 calltransfer 2 64025 vk pos 40 caller ID 35 wget es Sera EA 49 calling see dialling caution definition 3 CODEG Auer senium ve Etgen 53 common configuration file 61 conference calls 41 42 configuration facility see download and configuration utility configuration file common 00 14 61 formatas sre d seein Gah 62 A eid vere 14 61 configuration parameters audio secre uw 76 general Iber blew 62 IP QoS xvm cen adn 82 localization sues 81 netWwork sers vox utes ey 64 outofbandsignalling 79 SIP e pepu the 67 SIP extension 71 SNMP SEA abt re 83 VLAN a ivo eve een 74 congestion tone ooooooommm oo 37 D danger definition 4 DHCP eo ida sonitus 16 46 DHCPseryer ad hk 27 Dial Plan 000 85 86 dial plan o eem 49 dialitone gre 12 36 dialling redial i ee eek ts 36 with dial tone 36 disconnect indicator 42 DND 28 eec ko nive edens Ee d 38 DNS address 45 DNS server sss 16 27 do not disturb 38 domainname 16 45 download and configuration facility homei er eae atone ced ag seins wks 15 LAN configuration 16 LAN status 4 21 SIP settings 04 17 download and configuration utility accessin
84. port PRACK method with provisional response utility Implemented per RFC 3312 Encode SIP URI with user parameter Adds User Phone to SIP request URIs Send INVITE with Timer header value Implemented per draft ietf sip session timer 10 SIP Session Timer value Implemented per draft ietf sip session timer 10 SIP INVITE retransmission This parameter defines the number of unacknowledged INVITE methods that the ZIP2 sends before switching to the backup SIP server SIP Request retransmission This parameter defines the number of unacknowledged Requests that the ZIP2 sends before switching to the backup SIP server SIP Expire Time This parameter specifies the interval in seconds after which a Registration Expires This value is inserted into the SIP Interval Header and SIP Expires Interval 50 A Download and Configuration Utility A 2 7 Important Press the Save SIP Extension Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 OOB Signalling This panel configures out of band signalling parameters To access this panel as shown in figure A 7 select SIP from the main menu and OOB Signalling from the sub menu A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Address E http 10 1 31 65 apzurtys VoIP Phone Home SIP SIP Ex
85. port number of the phone each time it makes a connection to the outside world To implement STUN specify the IP address or FODN of the STUN server and the STUN port on the ToS DiffServ STUN panel as shown in figure A 8 52 A Download and Configuration Utility A 2 9 VLAN The VoIP VLAN Configuration panel sets the VLAN tag values for the call signalling and RTP packets Tag parameters that are not set in the panel will use the tags configured in the LAN VLAN Configuration panel as described in section A 2 4 on page 47 To access this panel as shown in figure A 9 select SIP from the main menu then select VLAN in the sub menu Z VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help s El http 10 1 31 65f apzurtys VoIP Phone VoIP VLAN Configuration Call Signalling Packets VLAN Tag Priority Tag RTP Packets VLAN Tag Priority Tag Save VoIP VLAN Settings S Internet Figure A 9 VoIP VLAN Configuration panel Important Press the Save VoIP VLAN Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 A 2 10 CODECS The Audio CODEC Configuration panel sets jitter buffer and CODEC parameters To access this panel as shown in figure A 10 select CODECS from the main menu Important Press the Save CODEC Configu
86. r To enable paging on the phone select the Enable Paging Support parameter enter the IP address or FODN of the paging server the paging port and the codec used by the paging server in the appropriate data entry boxes 54 A Download and Configuration Utility A 2 11 Security The Set Security Password panel protects the Download and Configuration Utility from access by unauthorized users To access this panel as shown in figure A 11 select System from the main menu and Security from the secondary menu VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help s E http 10 1 31 65 VoIP Phone Home Security Localization Ringer Tone LAN SIP Set Security Password CODECS No password installed New password Confirm new password Save Password S Internet Figure A 11 Set Security Password panel To select a new password enter the name of the new password in both data entry boxes Leaving both boxes blank removes password protection from the utility Important Press the Save Password button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 A 2 12 Localization The Localization panel configures the ZIP2 for your local time zone and allows you to specify an NTP server To access this panel as shown in figure A 12 sele
87. r Registration server for your DNS Domain using the local domain name obtained from the DHCP server 4 Connect to the SIP Registrar Upon receiving the address of the SIP Registrar the ZIP2 registers with the server constructing the Address of Record from the Phone MAC address and the domain name supplied by the DHCP server 28 4 Provisioning the Phone 4 6 2 If the phone is unable to register with the SIP Registrar you will be unable to make any phone calls Boot up Process Variations Although the Default process provides the preferred implementation of the ZIP2 phone you can also disable the DHCP setting and set as constant such parameters as the IP addresses or the SIP server address 29 ZIP2 User s Manual 30 5 1 5 1 1 5 1 2 5 2 5 2 1 Chapter 5 Interacting with the Phone Call Appearances The ZIP2 has two call appearances The number of call appearances on a phone indicates the number of voice calls that the phone can handle Each call can be individually originated or received by the phone The person using the phone can choose to toggle between the calls or place both calls into a three way conference This type of phone is different from phones that have been in common use for the past 100 years On those older phones a physical pair or two pairs of wires carry a single voice call A phone that can accommodate two voice calls connects to two such circuits with eac
88. r Zultys sales or service representative under any of the following conditions the shipping container or any of the contents appear damaged anitem is missing there is a discrepancy between the packing slip and the equipment received the equipment does not function correctly Your supplier will arrange for repair or replacement at Zultys s discretion In certain cases Zultys may require a claim settlement Returning Items for Repair or Replacement Warranty Coverage Zultys provides a warranty only through distribution channels If you are an end user consult the reseller or distributor who sold you the phone for complete terms of the product that you purchased Zultys requires that its distributors provide a standard warranty that is one year in duration and that complies with the local laws and expectations of the country in which you reside Before returning merchandise to Zultys for repair or replacement you must ensure that the items are under warranty If you are unsure about the warranty of your merchandise call your supplier or a local Zultys sales representative for clarification Contact your supplier for a return merchandise authorization RMA number before returning any merchandise this includes equipment covered under warranty For merchandise not under warranty you will be charged for a repair if the item is returned to the factory Call your supplies for pricing on an extended warranty for your merchandise
89. r this domain Mandatory Parameter Settings Although the following parameters are properly set by the default values it is highly recommended that the configuration files explicitly define the settings for these variables SERVERREGISTER This parameter enables the phone to register with the proxy server This parameter should be set to YES Sample Configuration File Figure B 7 displays the SIP Configuration settings section from a sample configuration file 69 ZIP 2 User s Manual TFTP config file template for ZIP2s ROMAVERSION 3 38 Set current Application code version Tg HttttHt it IP addressing Enable DHCP IFODHCP DHCP Enable DHCP HHHHHHHHHHHHHEH SIP Configuration Parameters SERVERIP 192 168 1 100 SIP Server hostname or address Leave blank to search automatically via DNS SRV SERVERPORT 5060 SIP Server Port number DOMAINNAME zultys com Used as host part of SIP REGISTER AOR SERVERREGISTER YES Register with SIP server Backup server must be used in tandem with SIP Extensions retries BACKUP SERVERIP 10 1 1 100 SIP Backup Proxy BACKUP SERVERPORT 5060 SIP Backup server port number BACKUP SERVERREGISTER YES Register with SIP backup server DIALPLAN x T x 4 x T x d local dial plan TRANSPOR
90. rameter points to the TFTP server directory that stores the specific configuration file for your phone This parameter must be set in the common configuration file in order for the phone to read and process its specific configuration file B 4 1 2 Sample Configuration File Figure B 3 displays the General Configuration settings section from a sample configuration file ROMAVERSION 3 38 TFTP CFG DIR ZIP2 Figure B 3 Sample Configuration File General Configuration Settings 63 ZIP2 User s Manual B 4 2 Network Configuration Parameters Network Configuration parameters define settings required by the phone to communicate with the network Figure B 4 lists the Network Configuration parameters Parameter IFODHCP Description When set to DHCP phone uses DHCP to configure network settings IP address subnet mask domain name default gateway DNS servers NTP server address and TFTP server address Valid settings are DHCP and FIXED DHCP enables DHCP FIXED disables DHCP and enables Fixed IP Addressing Default value is DHCP Equivalent web interface parameter section 4 3 2 1 on page 16 Version Introduced 3 35 IFODNSDOMAINNAME Parameter is name of the domain in which the phone resides used for manual configuration when IFODHCP is set to FIXED or DHCP does not return the domain DHCP option 15 Valid settings are FODN or IP addres
91. ration button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 53 ZIP2 User s Manual A VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help Si http j 10 1 31 65 4p7 v 5 VoIP Phone ji alls X LAN SIP Audio CODEC Configuration CODECS CODECS Selected Packetization Silence Suppression G711U 20ms wj OFF w G711A 20ms Y OFF v 6729 20ms Y OFF wi Jitter Buffer O Adaptive Jitter Buffer 100ms maximum playout delay in milliseconds O Fixed Jitter Buffer Ans v fixed playout delay in milliseconds Automatically switch to Fixed Jitter Buffer upon faximodem tone detection Paging Support Y Enable Paging Support Paging Port 3771 Paging Codec G711U ze Save CODEC Configuration S Internet Figure A 10 Audio CODEC Configuration panel A 2 10 1 CODECS These parameters configure the ZIP2 audio CODECs The packetization and silence suppression parameters should be set to support the SIP server audio settings and capabilities A 2 10 2 Jitter Buffer Jitter buffers compensate for network jitter at the receiving interface by buffering incoming packets and preparing them for playout A 2 10 3 Paging Support Paging support options allow the ZIP2 to play page announcements sent from the Paging serve
92. riority Tag Save VLAN Settings S Internet Figure A 4 VLAN Configuration panel 47 ZIP2 User s Manual Important Press the Save VLAN Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 A 2 5 SIP Configuration This panel comprises two sections SIP Server Settings and Gateway Settings To access this panel as shown in figure A 5 select SIP from the main menu and SIP from the sub menu VoIP Phone Web Configuration Pages Microsoft Internet Explorer BAE Fie Edit View Favorites Tools Help Sp Address http 10 1 31 65 Eje ws VoIP Phone Home s OOB Signalling ToS LAN SIP SIP Configuration CODECS SIP Server Settings Current Server 10 2 44 254 5060 Domain 10 2 44 254 Server Address fic 2 44 254 IP or FQDN Part soso Domain Name fic 2 44 254 Iv Send Registration Request Backup Server Address IP or FQDN Backup Server Port soso Send Registration to Backup Server Gateway Settings Dial Plan fe Tix gl TE Dial Plan Time out ER 10ms Transport upp Phone Number CallerlD Name Port AECOn UserName Password Linet soso ow oo01E 1020846 Leaving a setting blank will force the unitto use the information obtained via DHCP and or DNS Save SIP Settings Internet Figure A 5 SIP Configur
93. s in dotted decimal notation Default value is an empty string section 4 3 2 1 on page 16 3 35 IFODNSHOSTNAME Parameter is name of the FODN of the host used for manual configuration when IFODHCP is set to FIXED or DHCP does not return the host name DHCP option 12 Valid setting is an FODN Default value is an empty string section 4 3 2 1 on page 16 3 35 IFOIPADDRESS Parameter is static address assigned to the ZIP2 Used for manual configuration when IFODHCP is set to FIXED or DHCP does not return an address DHCP option 50 Valid setting is an IP address in dotted decimal notation Default value is an empty string section 4 3 2 1 on page 16 3 35 IFOIPDNS Parameter is IP address of primary DNS Server Used for manual configuration when IFODHCP is set to FIXED or DHCP does not return DNS Server DHCP option 6 Valid setting is an IP address in dotted decimal notation Default value is an empty string section 4 3 2 1 on page 16 3 35 Figure B 4 Network Configuration Parameters 64 B Configuration Files Equivalent web interface Version Parameter Description parameter Introduced IFOIPGATEWAY Parameter is IP address of default gateway section 4 3 2 1 3 35 that is used for manual configuration when on page 16 IFODHCP is set to FIXED or DHCP does not provide the default gateway DHCP option 3 Valid setting is an IP addre
94. s leaves the conference call the call appearance that was occupied by the leaving party becomes available If you drop out of the conference all other calls in the conference are terminated The Hold key does not work during a conference call Receiving a Page To enable the ZIP2 to receive pages perform the page provisioning procedure described in section 4 3 2 3 on page 19 Important All page parameters must be entered as configured on your system or the ZIP2 will not receive any pages On the receipt of an incoming paging stream the yellow LED is continuously lit and the audio page announcement plays on the external speaker for the duration of the page Ending a Call You Terminate the Call You terminate a call by going on hook The phone ends the call and silences the handset and speaker Other Party Terminates the Call When the person that you are talking with goes on hook your ZIP2 phone plays a busy signal until you go on hook 1 See section 6 1 3 on page 35 for a definition of on hook 42 A 1 A 1 1 A 1 2 A 2 A 2 1 Appendix A Download and Configuration Utility Introduction This chapter describes each Download and Configuration Utility panel Refer to section 4 3 on page 14 for instructions on using these panels to configure the ZIP2 phone Accessing the Download and Configuration Utility You access the utility through a web browser that can access the same network as the
95. signals Each switch has three settings low medium and high volume The ringer switch located on the left panel controls the volume of the call progress tones The speaker switch and the handset switch are each located on the right side panel LEDs The ZIP2 has two LEDs 33 ZIP2 User s Manual The small yellow LED next to the speaker button indicates power on status and speaker mode The large red LED above the keypad indicates power on status incoming calls and the presence of voice mail messages 34 6 1 6 1 1 6 1 2 Chapter 6 Using the Phone Going Off Hook and On Hook You can use the handset or speaker to initiate phone calls This section describes use of the handset and speaker and defines the on hook and off hook states Subsequent sections describe the procedures for making and terminating a call Using the Handset and Speaker To use the handset pick it up When you have finished using it replace it in the cradle To use the speaker for hands free dialling press and release the Speaker key When you are finished press the key again When the speaker is active the yellow LED next to the Speaker key is on and the handset becomes inoperable When the speaker is inactive the phone turns off the LED The speaker allows you to listen to dialling signals without using the handset The speaker is not part of a speakerphone so you cannot conduct a conversation through it The prim
96. ss in dotted decimal notation Default value is an empty string IFOIPNETMASK Parameter is Subnet mask that is used for section 4 3 2 1 3 35 manual configuration of the phone when on page 16 IFODHCP is set to FIXED or DHCP does not return mask DHCP option 1 Valid setting is an IP netmask in dotted decimal notation Default value is an empty string TFTPSERVER IP address of TFTP server Parameter used sectionA 2 30n 3 38 only if IFODHCP is set to FIXED or DHCP page 46 does not return a TFTP server DHCP option 66 Parameter value is an IP address in dotted decimal notation Default value is an empty string Figure B 4 Network Configuration Parameters Continued B 4 2 1 Mandatory Parameter Settings Although the default values for the following parameters may be set properly for your network configuration it is highly recommended that the configuration files explicitly set the values for these parameters IFODHCP When DHCP is enabled the DHCP server should dynamically provide an IP address and subnet mask for the phone along with IP addresses for the DNS servers default gateway NTP server and TFTP server If DHCP is not enabled or if the DHCP server is unable to return addresses for any of these servers you must specify valid IP addresses for each server or the phone will not properly configure on startup TFTPSERVER This parameter may be used to override the local DHCP specified
97. t wgzurttys VoIP Phone SIP SIP Extensions OOB Signalling ToS DiffServ ToSIDiffServ STUN Call Signalling Packets 04 2 Hex digit byte value RTP Packets 10 2 Hex digit byte value STUN Support STUN Server dp or FADN STUN Port Save ToS DiffServ Settings S Internet Figure 4 6 ToS DiffServ STUN panel SIP Stack Extensions see section A 2 6 on page 50 Out of band signalling see section A 2 7 on page 51 ToS DiffServ settings see section A 2 8 on page 52 CODECS and Jitter buffers see section A 2 10 on page 53 System Password see section A 2 11 on page 55 Local time settings see section A 2 12 on page 55 Ringer tone see section A 2 13 on page 56 SNMP settings see section A 2 14 on page 57 Review Settings To access the LAN Status panel as shown in figure 4 7 select LAN LAN Status from the menu bars Review the new LAN Configuration settings and return to the LAN Configuration panel if any of these settings need to be revised 21 ZIP 2 User s Manual 4 3 2 7 3 VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help s El http 10 1 31 65 zpzuurvs VoIP Phone Home LAN Status LAN Settings VLAN LAN Status Interface Status Enabled Yes Protocol Ethernet Interface Status Up Network Settings Dynamic IP Assignment YES via DHCP IP Address 10 1 31 65 MAC Address 00 01 e1 02 c8 9b Subnet Mask 255 255 25
98. t web interface parameter Version Introduced the ToS byte in the IP header set to this value Valid settings range from 0 to FE hex format Default value is 10 CALLSIG_TOS Configures DiffServ layer 3 QoS setting for SIP section A 2 8 3 35 All SIP signalling packets leaving the phone will on page 52 have the ToS byte in the IP header set to this value Valid settings range from 0 to FE hex format Default value is 04 RTP_TOS Configures DiffServ layer 3 QoS setting for RTP section A 2 8 3 35 All voice packets RTP leaving the phone will have on page 52 Figure B 18 IP QoS Information Parameters All IP QoS parameters are optional Figure B 19 displays the IP QoS settings section from a sample configuration file ROMAVERS ION TE ERE TH ERVERIP 1 We SERVERPORT 5 DOMAINNAME zultys com TFTP config file template for ZIP 2 s 3 38 Set current Application code version SIP Configuration Parameters 92 168 1 100 via DNS SRV 060 SERVERREGIST He dc de db ORE ER YES CALLSIG TOS RTP TOS 10 04 SIP Server Port number SIP Server host name or address Leave blank to search automatically Used as host part of SIP REGIST ER AOR Register with SIP server Figure B 19 Sample Configuration File IP QoS Settings 82 B Configuration Files B 4 10 SNMP Parameters SNMP parameters configure SNM
99. t the ZIP2 on hook it will immediately ring to resume your conversation with the party that was to be transferred If the transferring call is answered by voice mail press the button twice then wait for the voice mail system to hang up The ZIP2 will resume your conversation with the party that was to be transferred Conference Calls The ZIP2 allows you to hold a conversation with two other people A conversation with more than one person is called a conference This feature is supported on the ZIP2 such that the function operates on any phone system that supports multiple call appearances to the phone The ZIP2 supports only one active conference call at a time The ZIP2 performs the conference mixing locally on the phone Initiating a Conference Call To initiate a conference call 1 Make or answer the first call in the normal manner 2 Press the Conference key combination Func and 7 The phone places the first call on hold selects the other call appearance and provides you with dial tone 3 Dial the third person for the conference The phone reactivates the call that was on hold and joins all calls into a single call Terminating a Conference Call Ending the Entire Conference To end a conference call go on hook The phone terminates the calls on each of the call appearances 41 ZIP2 User s Manual 6 6 2 2 6 7 6 8 6 8 1 6 8 2 Dropping from the Conference When one of the two partie
100. tensions OOB Signalling ToSiDiffServ VLAN LAN SIP RTP Telephone Event Configuration Send Out Of Band Telephone Events RFC 2833 vw RFC2833 signalling using payload value 101 v Suppress voice packets during RFC2833 Telephone Event packet transmission C Squelch inband DTMF audio ABCD event signalling mode Transition Y Save OOB Settings S Internet Figure A 7 RTP Telephone Event Configuration Send Out Of Band Telephone Events The ZIP2 supports the following signalling methods Out of band signalling as defined by RFC 2833 RFC 2833 describes an RTP payload for DTMF digits other tone signals and telephony events Out of band signalling as defined by RFC 2976 SIP Info option In band signalling None option All other parameters are valid for systems that use RFC 2833 as the Out Of Band signalling protocol Important Press the Save OOB Settings button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 58 51 ZIP2 User s Manual A 2 8 ToS DiffServ STUN This panel configures Layer 3 IP level quality of service parameters To access this panel as shown in figure A 8 select SIP in the main menu and ToS DiffServ in the sub menu olP Phone eb Co guration Page OSO erne plore m File Edit View Favorites Tools Help ay Address E http 10 1 31 65 sl Eco us
101. the ZIP2 VoIP Phone download and configuration utility Select from the configuration options in the menu on the left System Information System Uptime D days Oh 6m 38s LAN IP Address 10 2 45 252 Dynamic MAC Address 00 01 E1 02 C8 A6 Security No password installed Application Code Version SIP version 1 0 US ZUTS 3 52 Downloader Code Version 1 0 US ZUTS VR32M Copyright 2003 Zultys Technologies S Internet Figure A 1 Home panel LAN IP Address Reports the IP address and indicates whether it is static or dynamic You change the address and allocation method from the LAN Settings panel as described in section A 2 3 MAC Media Access Control Address The hardware number that uniquely identifies your ZIP2 phone from all other devices that can connect to an Ethernet network The unique MAC address of any device is assigned when the device is manufactured Security Indicates the presence of password protection for the web interface access to the ZIP2 configuration parameters You set the password in the System Security window described in section A 2 11 Application Code Version The software that operates the phone comprises two programs the Application Code and the Downloader Code The Application Code provides all ZIP2 functions Updates to the ZIP2 phone almost always require an update to the application code Downloader Code Version The downloader code is the ZIP2 software component that provides
102. the application code onto the phone access the Download panel as shown in figure A 15 by selecting Download from the main menu bar VoIP Phone Web Configuration Pages Microsoft Internet Explorer File Edit View Favorites Tools Help ddress E http 10 1 31 65 zpzu rys VoIP Phone Home Download LAN Download Warning The download process will reset the unit into the download mode This will terminate all network connections and reset your browser connection Download TFTP Download method Select remote TFTP server IP address and filename Reset TFTP Server IP Filename Start TFTP Download HTTP Download method Select filename on local browser machine Filename e Start HTTP Download S Internet Figure A 15 Download panel You can download the application code file from the TFTP server using the TFTP download method or from your local computer using the HTTP download method Obtain the file or the address from your system administrator then follow the instructions on the panel The Home menu as shown in section A 2 1 on page 43 displays the version number of the application code loaded on the ZIP2 phone A 2 16 Reset All settings stored to the phone through the Download and Configuration utility do not take effect until you power cycle or reset the phone To access the Download panel as shown in figure A 16 by selecting Download from the main menu bar To power cycle the phon
103. tion call forward 33 conference usus 33 DND anar taa 33 toggle airada rn 33 transfer 0 0 0 cece eee 33 L LAN configuration 46 LAN IP address 44 LAN connecting 4 12 LEDs description 33 poWer p eege d SE d 12 lines phone 31 localization configuration parameters 81 MAC address 28 44 45 making acall ooo ooo ooo 36 manual ACYONYMS 000s 87 88 feedback usina be 4 special paragraph styles 3 media access control see MAC address AUTE oR tle Oh As xaxd esce eR d 39 MXI200 Ne AE ERSH RE 1 MSL elt Rs ee Per nempe 1 network busy tone 37 network configuration parameters 64 NIP server 2 eege rens 55 numeral keys 31 89 ZIP2 User s Manual O A 35 on hook aii 35 out of band signalling 51 out of band signalling configuration parameters 79 P password ssssssss 49 55 phone lines ssu 31 phone number 49 port transport protocol 49 power on process ec deed ges rer mee 12 selttest os ERES 11 PRACK atest Se ee 50 Priority tag sassi eee eee 46 protocol transport 49 provisioning sss 13 43 receiving a call 37 39 receiving equipment in case of damage 8 inspection
104. u pick up the phone two conditions are true the phone has power the phone has been assigned an IP address If you do not hear dial tone and you have properly installed the power and Ethernet cables ask the network administrator for assistance After receiving dial tone you will continue to hear dial tone even if the network subsequently fails or if the Ethernet connection is subsequently removed Hearing dial tone does not indicate that the phone can properly communicate with a SIP server so you cannot make a call unless the phone can communicate with a SIP server Cannot Complete Call If you hear dial tone but receive a fast busy tone after you dial a number the phone has not been able to communicate with a SIP server 12 4 1 4 2 Chapter 4 Provisioning the Phone Introduction This chapter describes the ZIP2 telephone configuration process You can either provision the phone to obtain its configuration from the DHCP server or manually set the IP addresses for the ZIP 2 and the various network servers Information provided by this chapter includes factory preset DHCP and IP address settings steps for configuring the phone options required for full DHCP support the boot process used by the phone and an introduction to the Download and Configuration Web Page Utility Initial Provisioning You can provision the ZIP2 phone to receive its configuration settings IP address and LAN configuration from a DHCP
105. wiss 721 Bitstream s version of the Helvetica typeface the copy is set in Zapf Calligraphic Bitstream s version of the Palatino typeface notices are set in Swiss 721 or News Gothic Bitstream s version of the Kingsley ATF Type Corporation typeface The drawings were produced using Adobe Photoshop Adobe Illustrator and Microsoft Visio Documentation Feedback Zultys appreciates any constructive feedback on all our documentation If you have comments or error reports on any Zultys documentation please submit your feedback to Technical Publications Department Zultys Technologies 771 Vaqueros Avenue Sunnyvale California 94085 USA techpubs Zultys com 1 Introduction ZIP2 User s Manual 2 1 2 2 2 2 1 2 2 2 Chapter 2 Receiving the ZIP2 Initial Inspection When the shipment of your ZIP2 arrives inspect the shipping boxes for external damages and record any discrepancies Save the boxes and packing material in case you need to ship the phone to another facility Always retain the packing materials if you suspect that the shipment is damaged the carrier may need to inspect them Warning Do not attempt to use the ZIP2 or its accessories if it or they appear damaged Immediately report the damage to Zultys or a local Zultys sales representative Package Contents Unpacking the Phone If the phone box has not been damaged in transit unpack it carefully Ensure that you do
106. y lt Letter gt digit timer x A letter is either a digit the timer a sign or a sign Letters Letter Letter Letter Digit lt Digit gt Letter Letter Letter refers to a string of letters such as 359 or 158T Digit Digit refers to a range of digits such as 3 6 Range X x lt Letters gt X and x matches any digit a dial plan of xxx matches any three digit combination lt Letters gt matches any letter that specified in the brackets Position Letter Range lt StringElement gt Position lt Position gt Position matches any occurrence of a position character Position matches an arbitrary number of position occurrences including none 85 ZIP2 User s Manual C 3 C 3 1 C 3 2 C 3 3 String lt StringElement gt lt StringElement gt String lt StringList gt String String lt StringList gt lt DialPlan gt String StringList A dial plan according to this syntax is defined either by a string or by a list of strings Regardless of the syntax a timer T is allowed only if it appears in the last position of a string 34T9 is not valid Bach string is an alternate numbering scheme The ZIP2 processes the dial plan by comparing the current dial string against the dial plan If the result is under qualified partial matches at least one
107. y Default value is 20 msecs section A 2 10 1 on page 54 3 35 JB TYPE Specifies the type of jitter buffer that the device uses ADAPTIVE Uses adaptive jitter buffer FIXED Uses fixed jitter buffer Default value is ADAPTIVE section A 2 10 on page 53 3 38 PAGINGCODEC Specifies the Paging stream Codec the phone will accept G711U G 711 U law G711A G 711 a law G 729 G 729 Default value is G 711U section A 2 10 3 on page 54 3 38 PAGINGPORT Specifies the Paging Port number the phone will listen on for Paging stream Valid settings range from 1025 to 65535 Default value is 3771 section A 2 10 3 on page 54 3 38 PAGINGSERVER Specifies the IP Address of the Paging server Phones will only accept Paging stream from the server specified here This requires a paging server the follows the proprietary Zultys paging specification Default value is an empty string section A 2 10 3 on page 54 3 38 Figure B 12 Audio Configuration Parameters Continued All Audio parameters are optional Figure B 13 displays the Audio settings section from a sample configuration file 77 ZIP 2 User s Manual TFTP config file template for ZIP 2 s ROMAVERSION 3 38 SERVERIP 192 168 1 100 SERVERPORT 5060 DOMAINNAME zultys com SERVERREGISTER YES G711UON YES G711UPACK 20 G711USS NO G711AON YES G711APACK 20 G711ASS NO G7290N YES G7

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