SMA Factory Warranty - SMA Solar Technology AG
Contents
1. Switzerland Thailand and the United Arab Emirates the factory warranty also covers shipping costs or travel and accommodation costs for SMA service personnel during on site repairs This does not apply to islands and overseas territories of the above mentioned states The replacement of the products Sunny Boy 240 and Sunny Multigate only takes place via the shipment of replacement devices For these products the SMA service personnel will not be available for repairs on site To determine the warranty entitlement please submit a copy of the purchasing invoice or a copy of the warranty certificate if necessary including the receipt of the extended warranty The type label on the device must be completely legible Otherwise SMA is entitled to refuse warranty services Report defective devices with a detailed error description and the error code to the SMA Service Line If we agree to a replacement we generally send an equivalent replacement device packaged appropriately for transport within two working days The defective device is to be packed in this transport packaging for return transport to SMA All warranty services are free of charge only if the course of action is agreed with SMA in advance SB SMC STP ZE GEBED en 3 1 Scope of the Factory Warranty The factory warranty does not cover damage that has occurred due to any of the following reasons Transport damage Incorrect installation or commissioning Failure to observe the user2. manual the installation manual or the maintenance instructions Modifications changes or attempted repairs Incorrect use or inappropriate operation Insufficient ventilation of the device Failure to observe the applicable safety regulations Force majeure e g flash of lightning overvoltage storm fire Neither does it cover cosmetic defects which do not influence the energy production Claims that go beyond the rights cited in the warranty conditions in particular claims for compensation for direct or indirect damages arising from the defective device for compensation for costs arising from disassembly and installation or loss of profits are not covered by the manufacturer warranty insofar SMA is not subject to statutory liability In such cases please contact the company that sold you the device Possible claims in accordance with the law on product liability remain unaffected All claims arising from or in connection with this warranty are subject to German law Kassel Germany is the exclusive place of jurisdiction for all disputes arising from or in connection with this warranty For further information visit us at www SMA Solar com under the section Service 2 2 SB SMC STP ZE GEBED en 3 1
3. SMA Solar Technology AG Sonnenallee 1 34266 Niestetal Germany Phone 49 561 9522 0 Fax 49 561 9522 100 Internet www SMA de E Mail info SMA de Amtsgericht Kassel District court Kassel HRB registration number 3972 Vorsitzender des Aufsichtsrats Chairman of the Supervisory Board G nther Cramer Managing Board Roland Grebe Dr Ing J rgen Reinert Lydia Sommer Pierre Pascal Urbon ma SMA Factory Warranty Only applies for the following products Sunny Boy Windy Boy Windy Boy Protection Box Sunny Mini Central Sunny Multigate Sunny Tripower Windy Tripower Sunny Beam Sunny WebBox Sunny Matrix Sunny SensorBox Power Reducer Box PV Offset Box Cluster Controller Sunny Home Manager FLX MLX 60 SMA Inverter Manager SMA DC Combiner The statutory warranty obligation of the seller of your device is not affected by this warranty and remains fully valid for 24 months from the date of delivery For the above mentioned products you receive an SMA factory warranty valid for five years from the date of purchase For the Fuel Save Controller you will receive a factory warranty valid for two years from the date of purchase The SMA factory warranty covers any costs for repair or spare parts during the agreed period beginning on the date of purchase of the device subject to the following conditions This is not associated with a durability warranty Warranty Conditions If a device becomes defective during the agreed SMA m
4. anufacturer warranty period and unless this should be impossible or disproportionate one of the following options will be selected at the discretion of SMA e device repair at SMA or e device repair on site or e exchange for a replacement device of equivalent value with regard to model and age In the latter case the remainder of the warranty entitlement will be transferred to the replacement device and your entitlement will be documented at SMA The term disproportionate as referred to above applies in particular if as a result of the envisaged measures SMA were to incur costs deemed unreasonable according to the following criteria e in view of the value that the device would have without the defect e taking into account the significance of the defect and e after consideration of alternative workaround possibilities that SMA customers could revert to without significant inconvenience The factory warranty includes the costs of SMA for work and material for the restoration of faultless functioning in SMA s factory or for on site repair work by SMA service personnel All other costs particularly shipping costs travel and accommodation costs of SMA personnel for on site repairs as well as costs of the customer s own employees are not included in the factory warranty When devices for private use are installed by natural persons in the EU region Australia Chile India Israel South Africa South Korea Croatia New Zealand Norway
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