Routing Activator
Contents
1. 6 Activate the created call plan by clicking the Activate button You are lagged as Vas LOGIN Change settings Log out ay Aklvealo smeiaveni e kiii regat hang g og o Home E 5 SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Use the options below to create activate edit or remove you call plans Press the 1 button for details of each saved plan Disaster Recovery Admin Au E NEC IRURE cares ESSEN UR m Click on Activate to make your call plan active Direct Access Help Activate T 121 translation Yes Active e T courtesy announcement No Stand by e T TEST Yes Stand by CF Eeo 0 D TESTS Yes Stand by r EMO eA Stand by ee ae Benner eer te ee rete ene re activated immediately or postponed J J Click on Finish New call plan PREVIOUS FINISH Confirm selected activation 7 The status of the service is active now The setting will be come effective on the platform in approximately 60 seconds since saving the Complete setting 8 To check the setting of the service click the icon in front of the name of the respective call plan 4 2 Example 2 Call plan structured tree Assignment A user is calling the 800 000 004 service On working days in the working hours calls are automatically routed to the IVR system providing for routing to 2 possible branches based on the2. 4 Cw 3 2 9 Restrictions of the application The language variant of the login window CZ EN depends on the language variant of your Internet browser When entering descriptions of response messages destination descriptions and creating areas it is not possible to use the following characters highlighted in red wd Yet Ye a ct nt p xr xt x xa xt xc x EAE cup go Sees Ox 1x 2x 3x 4x 5x 6x Tx 4 Service configuration wizard We prepared two examples of service settings and creation of a call plan for better understanding of working with CWI 4 1 Example 1 Simple routing Assignment A user is calling the 800 000 001 service The call is automatically routed to a fixed destination a telephone number or a termination response message In our example the call is routed to the geographic number 225252525 defined as Destination1 A queue is set as default for routing to Destination in our example so that other simultaneous callers can wait for connection with Destination The procedure of setting the service in the Routing Activator web portal Dl 20m Nc 22 WS Ly Ch setti t ay Akliv loi sm riv ni a akii repo UC TM Log i Home Route Activator Sagi Service Target points Customisation Direct Access Wizard Your number 3208 KKKKKXI1 Is currently routed to LIL 72022006 420777208835 Disaster Recovery Admin Saatana number a Direct Access
3. Disaster Recovery Admin Direct Access Help Configure destinations Configure line hunt groups Configure announcements SAN Selection SAN Properties Customer lists Target points Call plans Configure your destination information Options of Direct Dial in for overdailed digits can be selected where available Destination name Destination number 4 Create a new call plan in Call plans tab You are logged as V LOGIN Change settings Log out m Akliv lor sm rov amp ni d aktivni reporty 9 gs og H T SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Use the options below to create activate edit or remove you call plans Press the i button for details of each saved plan Disaster Recovery Admin Direct Access Help Complete Status Activate T 121 translation Yes Active T courtesy announcement Ho Stand by Qo Ho New call plan You are logged as Vas LOGIN Change settings L t M Aktivalor sm rov amp ni a aktivni reporty 9 aM cuum H SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Enter your call plan details You may select a specific regional public calendar and a geographical origin group for the D geographical origin group routing for use within the call plan where available isaster Recovery Admin Direct Access Help Call plan name
4. Administrator s Guide to Routing Activator application for administration of GTS Colour numbers services BBE 00 00 IET 00 00 NEE 0x00 Freephone numbers Shared Cost numbers UAS non geographic numbers Table of content MEE iei Ri s Eo oom m 3 1 1 GTS COMOUIE ATU OS CMM EE E E 3 1 2 caog PNC DU m DES ariaa ua Ur bicbID de indi ptura demnm CERDO a dI rSn UdeMM ne RUN DIR EMEN EE 3 2 Routing Activation CWI web portal 21oeeeeeeeiee eene nenne nennen nnne nnn nennen n 3 2 1 isa etal e anni p ARIS P ET TENTE 3 2 2 Mee OE OTT 4 2 3 LOGIN OF OD O TTE TIT TELE 5 2 4 Change Of parameters ccccseceececseceecncanseeonscnseecnecnsaesnsonsaesesoneaesesonensessusensatsnsensanseess 6 3 Description of CWI application screens wacciwccscchidesvncnnwiwesenieesiec ici os ED a sa ianedeeratandeesmanitenena 7 3 1 Basic screen of the application eeeeieeeee eene nennen nnn nnne nennen nnn nne nu nnns 7 3 2 Main menu and Captions equates sceanentcaesnestenietncnd snes PANE voa PSOE UE and inied sep OU ern ust rebas Edu 8 crue ain mmm 8 3 2 2 Routing Activator menu i e advanced administration environment 8 3 2 2 1 sar A 8 3 2 2 2 P ujsciesgsepceec t A 9 3 2 2 3 PUOTHSUHODIEocoreiusuta nu steiesupsesindeTua Ur DecEEu MISI x EFE EDO REI D E MADRID M CIE TE RN LUE 12 3 2 3 Wizard menu wizard administration
5. Filters mum ET e o Skupinai Total 1 group s used 99 available Create new LHG Select Create new series Name Group 1 then select the Cyclic parameter Add new destinations by clicking Add new destination Save everything 7 Modify a Line Hunting Group Mocity a LH Ho cei ion l cau 4420225252525 fI dz CEBDITSEISIT i J 2 f dia 4H20275252528 Add new destination tB 469 The order of selecting destinations may be easily changed using the red and green arrows 6 Prepare Response messages voice announcements to the caller in the next step Select Routing activator Destination points Response messages Massages C Filters EN HE HE HEN E777 Higska 1 Audio PRIVATE Volte 1 pro serii volte 2 pro o e D M kal Audo PRIVATE a Al Audio PUBLIC meal ee e o a A2 Audia PUBLIC you are at i pna position in o a A3 Audio PUBLIC you are E lie Pan in e o Q A4 Audic PUBLIC daa eae in eo o Total 28 audio messages used 338 available Note You have 2 options of creating a voice message for customers e Record your own response message The message must be in wav format G 711 8 kHz mono e Order recording of the message from the service provider GTS Czech s r o In order to create the message select Create a ne message announcement Enter the wording text of the message to the description for future reference Record the file
6. ct Access Help Configure destinations Configure line hunt groups Configure announcements CANCEL PREVIOUS NEXT FINISH Fig Definition of response messages serial links and destinations This tab enables you to define the destination numbers selected by you for use in your call plan to add and administer response messages or serial line groups by clicking Configure destinations Configure serial lines or Configure response messages filling the required information and recording lists or response messages in wav or MP3 format A number of response messages pre defined by the operator are available which you can also use in your call plan The response messages are charged for Call plan As soon as the SAN properties Lists and Destination points configuration is ready go to the Call plan tab where the service logic is defined For an existing call plan click the orange icon in the Adjust column This will show a preview of the existing call plan and the menu of available criteria and lists for future modification If you want to create a new call plan click the Wew call plan button fill the required information and save The same preview with the menu of available criteria and lists for your future tree call plan will be displayed DUI Ste Rye so Veo Ly Change settings Log out Akal sm icvini amp Skin repart Home SAN Selection SAN Properties Customer lists Target points Cal
7. wav using the Browse option Save everything Message 1 for a call to enter a DTMF selection example Message modification Message modification Message properties Message nama Hlgske 1 Volte 1 pro s rii volte 2 pro r Description Send message through Iv o oo Czech Czech Republic announcement m ee mmo Play audio file o Select new audio file Prochazet Message 2 stating You are calling outside the working hours example 2 Message modification Message modification Message name Hl ska 2 Dobr den vol te mimo pracowni rietan Description Send message through ica Th lp ene a Ck un ammouncement ma mm ne re ne re nm ey Play audio file o Select new audio file D Proch zet This is the result of the settings Messages a Hiiska 1 Audio PRIVATE Volte 1 pro s rii volte 2 pro e D we 0 xe mun o UT o a Al Audio PUBLIC yuan ecu m in eo o 0 AZ Audio PUBLIC you are at ee position in e o i A3 Audio PUBLIC yon e in e o A4 Audio PUBLIC roe ose RCM in o oOo Total 28 audio messages used 338 available Create a mew message 7 The setting of the Destination the Serial line and the Response message is ready Now you can configure the Production tree Select Routing activator gt Service gt Production trees Akliv lor
8. Help 1 Click the modify icon next to the respective call plan SS oS ee o gt OF SO ewer Ch setti L t xs Akliv amp lor sm rov ni aktivni reporty ange ngs Logou H zu SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Pre Routing rules allow you to configure how you route calls from International location Mobiles and Payphones Disaster Recovery Admin o 7 Block international calls Direct Access Help _ Block mobile calis F Screen payphones E No ephy timer 20 _ s Setup parameters for the call waiting feature SAN Selection SAN Properties Customer lists Target points Call plans Configure your queue O Enable Call Queuing Greeting prompt KM o On hold message M 9 Postion in quss resol Ez Waiting time message 5 15 mwereme ix o Te 255 Max waiting time Max connection attempt 1 Eit massage Overflow destination QUIT 2 Set the queue parameters of the queue are pre defined by default values Click Next 3 Pre define the target to which the service is to be routed and save TU ore yy o gt va LVU Change settings Log out M Akliv lo sme rov ni aktivni reporty 9 9 7 H E SAN Selection SAN Properties Customer lists Targ t points Call plans Route Activator Please configure any destinations hunt groups amp announcements you want to use in your call plans where available
9. Log out Aktivator sm rov ni a aklivni reporty Home 2 Production trees Route Activator Production trees Disaster Recovery Yes No No No Priklad 2 Direct Access p iklad 3 Cys O CYs gt No No el Hep P klad 4 No No No No Total 3 uction tree s used 97 available Calling plan settings information ETT Create a new tree Finished and active productio tree calling plan i Tree info Description Tree name Prklad 4 Comment State building Active No Scheduled No Disaster No Options Service profile 2 73cv 9xe W Your Calendar Public Calendar Area group Cell group mE e G Fig Settings of production trees 3 2 2 2 Destination points Destination points are numbers defined by you response messages interactive menus or sub trees that may be used in your call plans trees Specifically Destinations are all numbers on which Colour numbers service may be terminated Additional destinations may be defined by clicking the Create a new destination button and filling the required information name number possibly comment as indicated by the below picture One of the destination targets could be your Voicemail box Virtual number of the voicemail box will be dedicated to you with ordering of service GTS voicemail By simply including this number to your call plan and by routing incoming traffic to this number you give your calling customers chance to leave you a message in case you
10. Xe 29 ac l Xe TIMEOUT Add EI Bad input Add BS RECTITOM NUM oo Other type of day After selection of DTMF 1 the call will be routed to a serial line in our example In case of DTMF 2 the call will be routed to one of the two destinations If the caller does not make a choice the call will be terminated in our case mud ee For DTMF 1 select Add and add the list Serial line Select the name of the Serial line For DTMF select the Percentage routing criterion e ee Enter 50 In case of no selection or an incorrect selection add Call hang up WD ae D I A ui i u 4 iT y POST 13 Destinations must be set for 9o based routing These include Destination 4 and Destination 5 No additional conditions in this example w MY 14 Now add Message 2 to criteria Rest of the day and Other day type Do not forget to save the settings e p iklad2 e pracowni dry T D From 9 00 00 AM to 5 00 00 PM 7 Xe 1 Hl ska 1 ri Skupinal ge 2 KA 50 gt Cia KA remaining 4 Cis qe TIMEOUT a unspecified ge Bad input qa unspecified E remoted O Hika l p Other type of day et Hl ska 2 15 Now just assign the Production tree to the SAN service telephone number Enter the Menu Routing Activator gt Service gt SAN E Change settings Log out Aktivator sm rov ni a aklivni reporty Home 2 SANs Route Acti
11. at the first position in EA Wizard a Al Audio PUBLIC ia Cina e o Meszaqe propertec Messages Massage name A2 Audio PUBLIC you are at the second position in o g Ei the queue Disaster Recovery Interactive vocal menus aam 13 you are at the third position in A3 Audio PUBLIC dele eo o Admin Subtrees IDEE a you are at the fourth position in a A4 Audio sauce eo o Direct Access h Czech Keacbliz aarouncement s m nn ee Total 28 audio nessages used 998 available tere a Help System voice messages Create a new message z wi Fig Response messages IVR or Interactive Voice Response also called conditional forwarding according to DTMF is a combination of messages user interactions and subsequent routing of inbound traffic Here you can set the destinations and response messages for the individual IVR options This menu is also used for setting the routing logic in case of complicated multilevel IVR structures Select the output of the sub routing strategy first IVR menu previous IVR menu next IVR menu sub tree final response message in the dialogue window for your choice You are logged as V LOGIN ue Change settings Log out Aktivator sm rovani a aktivn reporty Home i 2j Interactive vocal menus Route Activator Interactive vocal menus Service e pum Y targe Hm Menuname message status configue Remove Destinations i Test 1 Hl ska 1
12. cannot take immideate care for them Message recording will be right away sent to your given email address for further actions or archivation Information on the specific destination may be found by clicking the icon to the left from the name of the destination You are logged as Wah LOGEI Change settings Log out m Akl smisov ni n giihi repo ge og z Horne T Destinations p Route Artika _ Destination numbers for the SAN service i e number to CILE Fu oe M where the call is routed Dir oh Target points Destra ord Cuptorrap eser Huron eroe a c 24202252825 ad Deaster Recovery irte actor vec ramos d e e e e Menager a en eme e e e e e e Admin ibreti Dren Anen Fig Setting of destination points Serial lines are number groups defined by you to which inbound traffic may be distributed sequentially serially or cyclically A new number group may be added by clicking Create new series and filling the required data name lit of numbers traffic distribution algorithm etc as indicated by the below picture You are logged as V LOGIN T f Change settings Log out Aktivator sm rovani a aktivni reporty Home 2 Hunting groups Route Activator Hunting groups Service Y Target points Remove Destinations Skupinal Customisation P e o Total 1 group s used 99 available Wizard Mes 1 Line Hunting Group Info uU unting P Create new LHG Disaster Recovery Inte
13. codes numerical codes and CLI codes granting your callers access to the provided service according to the criteria defined by you A new list may be added by clicking the Create a new list button and uploading numerical files created earlier You are logged as V LOGIN 7 I Change settings Log out Aktivator sm rovani a aktivni reporty Homs CY Filters Route Activator Mown Q o STANDARDI PUBLIC Service 8 srANDaRD10 PUBLIC Allows in e o Target ponis 8 STANDARD PUBLIC Alowin e o Customisation 8 sTANDARD3 PUBLIC Allow in e o Customer lists Primary list TANDARD4 PUBLIC Allow in e Geographic origins TANDARDS PUBIC alwn Ss ee Exception list Name of the Ie Disaster Recovery Calendars TANDARDS PUBLIC Allow in e Typs of the ts 5 aiowin C Decking Numeric list Admin TANDARD7 PUBLIC Allowin e AQ d STANDARDS PUBUC Allow in e Direct Access STANDARDS PUBLIC Alowin e Help Total 10 list s used 10 available l m b Fig Definition of Primary Lists Black Lists White Lists You are logged as V LOGIN OR T Change settings Log out Aktivator sm rov ni a aklivni reporty Home 2 Exception list Route Activator sts Exception list Target points EN Exception list B amp W Type Remove Test e e PRIVATE Allow in Customisation Customer lists Wizard inary list Geographic origins Create exception
14. Created oO Customisation H xx Total 1 menu s 99 available Wizard 1 Disaster Recovery Interactive vocal menus a 1 r zase select an action aac ics velve Admin O Advanced Interactive vocal menu info Message H3z a No action uncxpected dicit Max attempts Direct Access M Epea f Firb ewes 1 ec Previnus menu Menu name Testi 7 J Help E f o Wextmcru rac n E Message Hl ska 1 o i i z m Finsl ann ansaa Eoo Max attempts 3 H DOO on mwa ZI 600 a Fig IVR setting Sub trees provide an overview of the setting of the next level of call plans The setting is identical to the setting of the main trees You are logged as V LOGIN Change settings Log out Aktivator sm rovani a aktivni reporty Home 2 Subtrees Route Activator L Subtrees Disaster Recovery Testi eo eG e No Direct Access Help 1 Suli rae infa Create a new subtree es Subtree Properties dicm Service arofile see s SANs with afz adv cxpcrt profile 1 Your Ca endar TC OD Geographical Origin Group m a nel Fig Setting of sub trees 3 2 2 3 Adjustment The Adjustment menu contains the tabs Customer lists Geographic origins and Calendars The Customer lists enables you to add Primary Lists black lists white lists and Exception Lists green lists of numbers that may be used in your call plan You can also define a list of PIN
15. DTMF selection the caller is asked by the response message to select option 1 or option 2 If the caller selects option 1 the call is automatically routed to a serial line representing 3 defined destination numbers Routing to the destination number within this serial line is set to cyclic selection The serial line contains 3 numbers Group1 Destinationl 225252526 Destination 2 225252527 Destination 3 225252528 without any queue settings If the caller enters option 2 the call is automatically routed to one of the two destinations Destination 4 225252529 Destination 5 225252530 The traffic is divided 50 50 between the two destinations Outside working days Saturdays Sundays public holidays the call is automatically routed to the response message e o you are calling outside the working hours Please call our customer service line on working days from 9 a m to 5 p m The procedure of setting the service in the Routing Activator web portal Service is configured in the advanced environment 1 Log in You are logged as Vas LOGIN Change setti L t oe Aklivalor smenovent a aklivni report Om Home Route Activator English Disaster Recovery Admin Direct Access Direct Access Help Your number 420800000001 Iz currently routed bo 12 T2072 2300 0420777205835 T Modify the routing pian Secancmesnummer Oy 2 Select the number of the respective service that you wish to modify In our ca
16. Version comment Public calendar B 5 Define a new call plan In this case it is a simple unconditional routing i e the call tree will only include entering a destination Save the settings You are logged as Vas LOGIN Ch setti t Br Aklivaloe sm rov ni a aktivni reporty Pup n H mane SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Disaster Recovery eo TEST Add Admin Direct Access Help Bedi art ccu Rus Vic liberius ms iraa aa ca ener URE eee gt r Lire Fiant grasp hae a Hang up hem You are logged as V LOGIN Change setting out EN Aklivalor sm rav amp ni a aktivni poty rco HI Home E p SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Disaster Recoveny 003 4 Destination number Admin Destination Direct Access Help s Alternate destination e onno reply gt On network congestion routing number Do oam routing number E E message ge vo p message um oo E me E me on busy on call limiter no routing number j Do o geuting number r7 qz tall guung y cul queuing E nme You are logged as V LOGIN M Akliv lot sm rov amp ni a aktivni reporty Eaa H SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Disaster Recovery TEST test Admin Direct Access Help Current status jl completed E
17. aces At the same time the telephone number is active A hint may be given by the status report SMS has been sent to number xxxxxx repeating the numeric combination entered by you in the LOGIN field a moment ago whether you entered the mobile key from the SMS delivered to your telephone as the last validity of the mobile key is restricted to 30 minutes If the limit expires request a new mobile key by clicking the button ovy mobiln kl c New mobile key Repeat the login process the maximum number of attempts for sending a mobile key is restricted to 10 per hour due to security and operational reasons If the limit is exceeded access will be blocked if problems with login persist please contact the customer service of GTS Czech s r o at 800 990 990 if you receive the status report SMS cannot be delivered upon entering the telephone number in the LOGIN field and sending the request for the mobile key please contact the customer service of GTS Czech s r o at 800 990 990 2 4 Change of parameters The below parameters of the application were set according to your requirements specified in the technical specification of the service If necessary you may change the language option Czech and English versions of the application are available directly on the application site using the Change language button in the upper right corner of the screen as indicated by the below picture You are logged as Vas LOGIN Q Chan
18. ate a new tree Duplicate an existing tree Duplicate an existing tres Tree Properties Source tree name Priklad 2 Target tree name Version Comment Your Calendar statni sv tek Public Calendar Pl ncvaci kalendar Geographical Origin Group Mobile cells splitting AO 5 Service deconfiguration wizard If you wish to remove a configuration proceed in the opposite direction Select the removal button for the respective item and confirm e Example removal of a Production tree Production trees Production trees Priklad 2 Treename Complete Er o Yes 6 Abbreviations and concepts Retail RT retail division of GTS Czech Wholesale WS wholesale division of GTS Czech WO Weborder electronic order WC Webcare electronic portal for service administration by customer user CWI customer web interface CWI Wizard a simpler instructive version of CWI application CWI Advanced a more complex version of CWI application for advanced services SAN service access number colour number
19. ck list Admin EA C Enable black list Help C Bar un identified calls Manage white list 7 Enable white list I Apply to international and mobile calls SAN Selection SAN Properties Customer lists Target points Call plans require You must add th mepa e Ul ooo e Se tow Tse wes tow ro set If Sen vi Toe wes Tae Fe sat 1 1 2 3 4 5 6 u to specify individual or ranges of CLIs that can receive special routing Wildcards are Name of the list 2 1 Bae hae 12523 Bed RA Be 2 3 E GS Kae ET eee ES y 9 35 i 13 14 15 sos s EE e c Vlastn Svat s Sem A es sa ae ee ee ae ee ee ae ed e ES 41755 i ee Dyes Smt Mon tee wee tim re set ff sun mon e wed thu Fei set Tu E 1 a0 ES E ESL ERES ETE Han a ESI EC UE a E fom ie mcm a 153 ES ER ERE ES ES Pepe 3 E303 Eae er n Es m Proch zet aa ES Das EON E EA READS E33 a ERES a Eae Ee zz w we a EMM w gt 3 i Fig Configuration in the Wizard environment Go to Target points tab by clicking the tab or the Vext button at the bottom of the screen i Change settings Log out Akela smni amp aklivni repart Hor zd SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Please configure any destinations hunt groups amp announcements you want to use in your call plans where available Disaster Recovery Admin Din
20. destination a telephone number or a response message Access code reading possibility to set rules for reading codes granting a selected caller group access to the service PIN code possibility to set rules of restricting access to a selected group using PIN codes Routing selection code possibility to set rules of restricting access to a selected group using a numeric code CLI group possibility to set rules of restricting access for a selected group using CLI CLIP CLIR Registration counter possibility to set on line monitoring of the number of inbound calls on a specific destination Overview of available lists Response message a pre recorded response message as a destination of inbound traffic Destination a pre defined telephone number as a destination of inbound traffic Serial line a pre defined group of telephone numbers with a preset algorithm of traffic breakdown as a destination of inbound traffic Call hang up call termination Advanced IVR A criterion and a list are added by clicking the icon opening the criteria menu and selecting the respective criterion or a destination list Save the created tree select the activation time from the menu Do you want immediate or scheduled activation i Immediate activation Il Scheduled activation EET RAIL ERALA AAA EE Your call plan tree is now ready for use within the service activation 3 2 4 Backup recovery menu CWI supports definition of a tr
21. ed environment 3 2 2 1 Service The Service item is divided to SAN i e service access number e g 800 000 001 and the Production Trees tab SAN tab offers you an overview of services and the possibility to configure the individual SAN numbers as well as the information on the environment in which the service may be modified Guide or Configuration of the routing schedule in the advanced environment You are logged as V LOGIN cs f Change settings Log out Aktivator sm rovani a aktivni reporty Home 2 SANs Route Activator SANs Your SAN services t Ww j Disaster Recovery Y Filters Admin L4 Active routing Routing plan 8 420200000001 rebels oe Services to be modified Direct Access Euh i ipai in wizard environment a 420800000002 No translation Help 420800000003 No translation Services to be modified in 420800000004 Tree Priklad 3 e advanced environment Configuration of SAN conditions Production trees gives you an overview of the number of the configured trees call plans their completion information on which of the plans is active and the possibility to adjust the plan to duplicate it for further adjustments or delete it The icon to the left from the tree name gives you the information on the setting of a specific tree A new tree may be added by clicking the Create a new tree button filling the required information and saving You are logged as V LOGIN Change settings
22. ee to be used as a backup in case of disaster i e as disaster recovery The backup routing may be activated directly in the CWI application by clicking Backup recovery in the left Main menu and selecting a specific emergency tree and the Backup recovery button This activates your backup emergency call plan The plan may also be activated by telephone using a PIN defined in the technical specification and selecting from the IVR menu Normal traffic routing may be restored by clicking the green button Restore normal routing in the CWI menu 3 2 5 Active reports menu Active reports are currently not available 3 2 6 Admin menu This menu contains the so called Instruction logs giving you the possibility to search the history of changes to the configurations of your settings Command logs Y Filterz 17 zn zx RE Hr mex Meroe A CERE Ex c zia P Ario TT L Dec 12 5012 EN NS Roung ree Mezzo Anna el 1z Wad LCKSIN Lea accion ppm 35 10 PM arag Leaf Anon W IZ 2D 2x Sax 2 A Rie fira tres Critmerhon Day o ves NT Ih mme cmm mmm mm m 475465 pu eo LC 1 LIBRE BOCIRG az Das ppe zricagm Deci 3012 re zm Roir ram Criterion Dey cf wes Wes LOSI Brera accion E 2 AIRE EM b i PEOP Ii Dey hoe Sunes Trt heme 25925 Downkoad command bogs lt gt 3 2 7 Direct access menu Selection of Direct access enables you to directly go through the customer s SAN numbers or different customers This funct
23. environment ccsceccseeeseceeeeceeeesereeseeeeseeensetanes 15 3 2 4 Backup recovery Imelll esesessexussendisekusa eati than rk d Veksa 1s xg d ah isa Gn EPS ag ape va Eaw vs rt Rab UK CES 20 92 5 Active reports MENU tsasesexiexub deb iua onr taces bde ese Io ssP PEE SUD laviabUrR ISI NdMH UPON FiFE ICE 21 3u245 PCI NCA seanuen cee goetn cer eumrnen esas wine det peninguruii cam dbvac ESI Dn REra uU PLE eodepas Cus DNE CI ZUM 21 3 2 7 DIeCEaccess TMC saisecsmteicceconensacevets Dire EdvEm I UP tiURI MIN Na GS pcen SKI EIU RUPNU RP MIR IRR RE 21 585 HCP MENU ECT Tm TEE 21 3 2 9 Restrictions of the application 1 eseeeee einen nne nnne nnne nnn nnn nnn 22 4 Service configuration wizard ccsceccseeusecereecuseecueceseecuseeausecursecuesesseusuearsecursecuesesseeusesarsecansesas 22 4 1 Example 1 Simple TOUTING usssixasca spi taut dui D2Axa PytlaFiqG rs yasva beta v d Ea SERIA za R FE anioi iio aii 22 4 2 Example 2 Call plan structured tree eseeseseeeeeeeeeneenennennemnn nennen nnn nenne nnne 28 5 Service CECOMMGUI ALON WIZGEG essssesavesesusvesiesvsabsavsv ups isevsari ads PT S EET PINE TETETR EEYP ME SQU ETE Es PECES RERE 41 6 Abbreviations and COlIGeDES escxxkaxers assa eU ax daa eq kud e ala usu E RECEN Fabra D uo UYR UU EPA OI ST LAINE S E UE 41 Introduction This document includes the instruction manual for application for administration of GTS Colour numbers GTS G
24. ge settings Log out nange a the CWI set Web user properties Login v LOGIN Old password New password First name Last name Email martin brhlik amp gtsce com eee CWT language selection Role LE Language English D RE i Profile webcustprof pee ee a Fig Change of parameters The language of the application is the only parameter that may be changed on line If you wish to change other parameters like the login or the e mail contact please call the customer service of GTS Czech s r o at 800 990 990 The password mobile key is generated automatically based on the request for sending a mobile key from the login page of the application therefore it may not be modified changed here Language change procedure Click the Change settings button Select the required language from the roll down menu Confirm by clicking the floppy disc icon see the picture above Restart the application i e log out and then log in again Otherwise the language change will not be executed 3 Description of CWI application screens 3 1 Basic screen of the application The below picture describes the basic menu of the application and the content of the individual items displayed upon login to the application You are logged as Vas LOGIN i Change settings Log out Aktivator sm rovani a aklivni reporty Home Route Activator English Disaster Recovery Admin Direct Access P Direc
25. hic origins enable you to define the breakdown of the areas by which you will want to route inbound traffic in the call plan to the individual destination numbers or response messages You can choose from pre defined areas specified by the operator breakdown to 14 regions or to lands Bohemia Moravia Silesia or create your own structure by clicking Create geographic structure You are logged as V LOGIN Change settings Log out Aktivator sm rov ni a aktivni reporty Description Geographical Origin Group TEST Lornmsat Home i E 2 Fixed origins Route Activator Fixed origins u 2EFAJLT Service i aa 2 SKUPINA 2 Target points Areas splitting Type T a TEST PRIVATE e Customisation BA GTS1 euc XQ e Wizard a Geographic origins BA MOB PUBLIC e e Fixed origins Disaster Recovery cin Kraje euc e a RB BASG1 euuc e Oo Admin STANDARD1 PUBLIC e e o Direct Access stanparnio Pueucc amp e Oo Help Total 17 area s splitting used 9 available A MI Fig Definition of Geographic Origin The Calendars options gives you an overview of the available calendars that may be used in your call plans either preset by the operator Public planning calendar including breakdown to working days weekends and public holidays or specified by you You can set a new calendar by clicking the Vew calendar button filling the required information and setting the rules according to
26. i klic New mobile key v Click the Wovy mobilni klic New mobile key button The information windows Odes am Sending and SMS byla odeslana na slo xxx xxx SMS has been sent to number xxx xxx will appear on the screen SMS Vam byla odeslana SMS sent The number entered in the LOGIN field a moment ago v Your mobile telephone should receive the SMS Vas mobilni klic je Your mobile key is XXXxxxx with a six digit mobile key password for login v Enter the mobile key in the field Password in the login window of the application and click Login v After a successful login you should be re directed to the following screen You are logged as V LOGIN e Change settings Log out Akliv lor sm rov ni a aktivni reporty 4 Home Route Activator Disaster Recovery Admin Direct Access Direct Access Help Your number Select another number Q Fig 2 CWI application screen after successful login 2 3 Login problems In case of problems with login check whether you entered the telephone number specified in the service acceptance protocol i e the number confirmed by the operator as the registered login for access to the application If excessive number of characters is entered in the LOGIN item the following information window will appear on the page Enter valid login whether you entered the telephone number in the required format i e without the international prefix and sp
27. ion is intended particularly for service providers and administrators I SAN Mozilla Firefox Bl x i https 10 242 79 47 1443 fregen welcome action selectNumber Q SAN 420500000001 420800000002 420800000005 420800000004 e 3 2 8 Help menu This gives you on line help for the application settings of the service adding parameters etc Help includes window screenshots and icons of the application The appearance and the content of the on line help are suited to the settings of your service Help can also be downloaded in pdf format Online Help Download help Vil ty Route Activator and Active Reports ah e i Service E amp y SANs sp Production trees Target points sp Destinations 9 Hunting groups Messages HED Interactive vocal menus Ce Subtress Customisation Ce Customer lists H A Geographic origins Sef Cslendars Gp Disaster Recovery Gp Active Reports Gp Annexes The Inbound Active Services webtools provide you with a full suite of inbound call management options Active Router enables you to have complete control over the routing features and termination of your Service Access Numbers Active Reports provides you with the ability to schedule or run ad hoc statistical reports on inbound call volumes The help pages contain the step by step configuration for each feature You can click on sach menu section on the left to find the feature or function you requie
28. l plans Route Activator Use the options below to create activate edit or remove you call plans Press the 1 button for details of each saved r plan Disaster Recovery Admin Direct Access Help Remove T 121 translation Ho Stand by e T courtesy announcement Ho Stand by DPPkadi Me Stand by Tet No Stand by asda mo Stand by New call plan PENOU FINISH Criteria ba Leaves a K amp L3 Bens eB sy EPOC List of available criteria Your calendar the personal calendar created by you Day of the week possibility to enter rules for individual days of the week Public calendar a PUBLIC calendar predefined by the operator Time of the day possibility to enter rules for a certain time during the day from to Standard IVR possibility to set routing according to DTMF Routing response message possibility to set a response message in front of routing traffic to the destination Geographic group possibility to set routing according to pre defined geographic groups defined by the operator or created by customer Geographic area possibility to set routing according to pre defined geographic areas defined by the operator or created by customer Percentage routing possibility to set traffic routing by percentage N callers possibility to set routing according to the number of inbound calls Routing destination possibility to set a pre defined
29. list Exception list Disaster Recovery Calendars Numeric list Admin Name of the list Direct Access Type of the list allow in Blocking Help AG X 4 b Fig Definition of Exceptions Lists so called Green list Inbound Active Services Poskytovatel aplikace Windows Internet Explorer GTS Czech a xj Soubor pravy Zobrazit Obliben polo ky N stroje N pov da xir Obliben polo ky 335 O 30 sleva na vstupenku do Mi Centrum cz GTS Biling GTS CE Home GTS MIP marketingov inf P http www itu int online uif i ID ENGINE islovaci pln Intranet GTS Czech vodn 98 rs mip marketingov info Inbound Active Services x fy gt 5 de v Str nka Zabezpe en N stroje You are logged as V LOGIN Change settings Log out Aktivator sm rovani a aktivni reporty Home 2 Numeric list Route Activator Numeric list IB ics PayPhone CLI group caller list PUBLIC Customer ists 7 Cigreupeaterist muc EN EE NNI Customisation Wizard Primary list of the list Geographic origins tr CLI group caller list PUBLIC e o Name of the Exception list Nature of the list numeric code collection list Disaster Recovery Calendars Numeric list Admin Create numeric code list Direct Access Help v 4 b zl Pt ip rte Ro gt Fig Definition of Numerical Lists PIN codes numerical codes CLI Geograp
30. old T1 min Threshold T2 min 15 Waiting time message HB Q Queue size 255 Queue full message nm 9 Exit Queue conditions Max waiting time Max connection attempt 100 Ext message n o E Overflow destination Fig Definition of queuing and blocking of inbound traffic according to the defined criteria If your service is of the Expert price variant then this tab gives you the option to set blocking of inbound traffic from abroad or from mobile phones Smart and Expert service variants always give you the option to set queuing of inbound traffic on this tab by clicking the Set queue button filling the required information and saving the setting The Lists tab enables you to administer a pre recorded black list white list PIN codes if your service is of the Expert variant Smart and Expert service variants always give you the possibility to set the calendar on this tab by clicking the Calendar administration button where you can define your own calendar or select a pre defined one Public planning calendar You are logged as Vas LOGIN Akliv lor sm rov n aklivni reporty Change settings Log out Home SAN Selection SAN Properties Customer lists Target points Call plans Route Activator Configure any routing lists you require and configure your calendar for type of day routing for use Disaster Recovery Manage bla
31. on SAN Properties Customer lists Target points Call plans Route Activator Please select the service access number you wish to configure You may use wildcards for example 4202 will locate all SANS starting with that prefix Disaster Recover Admin Direct Access Help Select your SAN 420800000001 Fig 5 Application menu Wizard Environment The Wizard environment is defined by five tabs enabling you to easily define and set our call plan tree and its components see the figure above Select the number of service to be modified in the SAN selection tab Click the Wext button in the lower right corner of the screen In our example the service is configured on the SAN service number 420800000001 for illustration Go to SAN properties tab Bst I VSS I wv 2 Lees Change settings Log out m Aklbydlo sm rv ni a kiim repart 3 3 4 Home 3 S 2 3 res d SAN Selection SAN Properties Customer lists Tanget points Call plans Route Activator Pre Routing rules allow you to configure how you route calls from International location Mobiles and Payphones Disaster Recovery Admin 7 Block international calls Direct Access Help Black mobile calls 7 Screen payphones oe I No ephy timer 20 s Queue Settim PREVIOUS NEXT FINISH E Enable Call Queuing Greeting prompt E 9 On hold message n Q Position in queue threshold 10 Z Waiting time message Thresh
32. outing to a destination number and the related fees The customer is also responsible for prevention of abuse of access rights due to disclosure of access information to a third party by the customer or a customer s employee 2 2 Login Access to CWI application requires user name Login and password For the purpose of enhancing security of access and mitigating the risk of abuse login to the application is extended with an authorisation SMS i e verification of user s access authorisation against the user database administered by the operator Y Aktivator sm rov ni a aktivni reporty Intuitivni profesion ln spr va vol n Prosim zadejte p ihla ovac jm no a heslo P choz aktivn slu by User s name Login name Heslo CETT T Password P ihl sit Novy mobilni klic New mobile key Button for sending the authentication sms 4 Fig 1 Initial login screen of the CWI web portal v To login enter your mobile number in the 9 digit format i e without the international prefix and spaces confirmed to you as the registered user name for access to the application in the service acceptance protocol We will use the number 602123456 in our example MN Akliv lor sm rov ni Intuitivni profesion ln spr va vol n Prosim zadejte p ihla ovac jm no a heslo P choz aktivn slu by Login 602123456 Heslo Relace vypr ela pros m p ipojte se znovu P ihl sit Novy mobiln
33. pracowniho klidu all criteria on single branch II set the working hours to 9 a m to 5 p m Click Add for Working days and select Time of the day Save i Time of day Select time slots 1 From s miho j min oo Es to fi ipu h oo E min oo Es adam all criteria on single branch SI o prided Li wu pracowni dmy DE From 9 00 00 AM to 5 00 00 PM Add ZB ECT NUM e Other type of day Add 11 Set routing using a DTMF selection am Add qe Click Add and select the Standard IVR criterion 4 D Priklad wu pracowni dny amp From 9 00 00 AM to 5 00 00 PM Add D Rest of the day add v Other type of day Add Li gt hcvanosc TVs meni E amp t In DTMF settings Response message select Message 1 and tick options 1 and 2 in Digits e gt Priklec wu pracowni dmy E From 8 00 00 AM to 5 00 00 PM add E rexofttedsy EM dee Other type of day hi Add qe Standard IVR Message ml oo Timeout number of retries 1 Message mra 1 Goo l Error number of retries i Message ee eT P Digits oc ce ne ee ee ee ee ee ee ee ee ee ee ee ee ee en ee ee ee ee ee ee ee ee ee ee ee eee erer en eae ee eee ee ee eee ee en ee ee ee ee ee ee eretar ee ee ee en eree nr eant SI 12 The result will be the following oe prided we pracovni dny D From 9 00 00 AM to 5 00 00 PM Xe 1 Hi sks 1 MS ac
34. r GTS Blue number GTS White number GTS Rainbow number The services GTS Green number from abroad and GTS Blue number from abroad will be added in the next stage 1 2 Geographic numbers This will be added in the next stage 2 Routing Activation CWI web portal 2 1 General information Routing Activation CWI hereinafter as CWI is a web portal access to application from cwi gts cz for administration of configuration of Colour numbers service and other services which the users may access via the web interface based on their access rights assigned to the user within the service provisioning process All information required for login into CWI is provided to the customer within the process of service provisioning in the service acceptance protocol Overview of required information URL link to CWI web portal https cwi gts cz frcgen login User name 9 digit mobile telephone number to be specified by the user in the application for service provisioning technical specification List of services for which the user was granted access to CWI under the respective user name Reference to user manual Administrators Guide to Routing Activator Application for administration of GTS Colour numbers services The customer bears full responsibility for all service changes and modifications via CWI executed by the customer or an authorised user of the application respectively particularly traffic r
35. r ENT EMEN EI TEENPTERN Admin Subt Mame Skupinel n Algorithm Cycle Direct Access losses Sensis Da Bus Max waitirq time in 0 Cr cusue ute Max vonnectiuns 5 Mass combine Herde mae z Mae cowection oizw 30 Max queje siz 9 THEMEN z Overflow dest nation 0 vemaeme mes asas 4 1 Cit 420225252525 d Fig Setting of a serial line Response messages contain a list of available audio messages that may be used in your call plans The menu shows you the messages preset by the operator as well as your own messages recorded by you Messages may be configured removed or new ones added by clicking Create a new message filling the required data and recording your own file The customer may create their message or ask the provider to do so If the customer creates a message it must be in a compatible format message files must be in the wav windows sound family audio code G 711 frequency 8000Hz format you are logged as Vas LUVIN Change settings Log out Aktivator sm rovani a aktivni reporty Home 2 Messages Voice message submitted by customer SP Fitters Messages Route Activator Service nme f meda Target points E Hl sk io PRIVAT jote rii volte D ase Dediai is l ska 1 Audio RIVATE Volte 1 pro s rii volte 2 pro e O Customisation Hl ska 2 Audio PRIVATE Dobr den vol te mimo e Oo Hunting groups pracovni dobu N E you are
36. reen number GTS Blue number GTS White number GTS Rainbow number services as well as any other services provisioned on the IN platform Note Customer names and service numbers used in the text for the purpose of this manual are purely fictional 1 Service overview 1 1 GTS Colour numbers The group of GTS Colour numbers is a voice service of the so called value added service category The service enable automatic establishment of connection from any telephone station operated by the provider or from telephone stations of other providers of telephone service to a telephone station s i e assigned stations selected by the subscriber in advance using the service access code 8xy or 90x followed by a six digit numeric combination With a configuration of a certain service all connections may be routed to a single assigned telephone station unconditional routing using the subscriber number or routed to other telephone stations or response messages according to the applied conditions conditional routing GTS Colour numbers services are provisioned on the IN platform by Alcatel Lucent in the environment of GTS Czech From the user s point of view they add the possibility of configuration by the user administrator via web interface in the CWI control application access to application from cwi gts cz to the common functionalities of value added services Services of the GTS Colour numbers group include the following GTS Green numbe
37. se select 420800000004 https 10 242 79 47 1443 frcgen welcome action selectNumber Q SAN 420800000001 420800000002 420800000003 420800000004 3 Configure the Destination the Serial line and Response messages which is required for preparation of the Call plan In order to set the destinations select the Routing activator gt Destination points gt Destinations Akliv lor sm rov ni a aktivni repoitu Home Route Activator English Service Target points Destinations Customisation Hunting groups cess Wizard EE E to 121 translation 420777 2081 Disaster Recovery Interactive vocal menus Admin Subtrees ing plan Direct Access Destinations C nitens o cl 420225252526 B Ce ci 420225252527 G9 C i cii 420225252528 e a ci 420225252579 e 1 cis 420225252530 B C Create new destination Destination Name Humber Call queuing No 9 Call limiter No A 69 Follow the same procedure to set other destinations to be used for preparation of the Call plan Destinations EHE ET EDEN figure cii 420225252526 B c ciz 420225252527 E e a ci 420225252528 E C Cia 4420225252529 B C D Cis 420225252530 B Create new destination 5 Prepare a Serial line without a queue Go to the Routing activator gt Destination points gt Serial lines menu Hunting groups Hunting groups
38. sm rov n a aktivni reporty GTS Home Production trees Route Activator Service SANs Target points Jj Production trees Customisation Wizard 2 Production trees Production trees WS P klad 2 Yo ia a enero pee e oer Lae ee ee Yes No No No e e O i P klad 3 Yes m a ene 9 i p iklad 4 No No usi eee Create a new tree 8 Create a new tree Select Your calendar the calendar called public holiday select Planning calendar for Public calendar and save Create a new tree Create a new tree Tree Properties E ees Priklad Service profile sfs edv expert 7 i SANs with afs adv expert profile a Version Your Calendar ainis G Public Calendar pue a Geographical Origin Group a 4G Pda M o9 Adz Duplicate uuxX Swe A asextotrees net 9 Now you can configure the service Select Add open the criteria menu Note When in doubts use help see Menu gt Help You are logged as Vas LOGIN Ch tti L t M Akliv lor sm rov ni aklivni reporty e e Home e Priklad2 E i Route Activator Disaster Recovery Admin Criteris T Leaves Mil 1 Ss DEESA 204r 10 We will start our example with configuration of the Public holiday calendar and setting of working days oe Public Calendar Select type of days 4 pracowni dry C dry pracowniho volna C dry
39. t Access Your number 420800000002 Your actual service number SAN l access to list of your services SANs Modify the routing plan Select another number Q Direct access to particular setting application Wizard or Advanced Fig 3 Basic screen of the application with the description of the individual items Site map CWI structure Production trees Customisation Customer lists Primary list C Eepo O Weare C Nme Sa GS Calendars Scheduled jobs Amm C Command eas 7 C e O 3 2 Main menu and captions 3 2 1 Home menu By clicking Home in the left section of the screen you can always return to the main default screen of CWI i e the home page 3 2 2 Routing Activator menu i e advanced administration environment Routing Activator is an environment enabling you to set and modify your service provisioned for use in the environment It is designated by the e icon in the list of SAN numbers You are logged as V LOGIN Change settings Log out aN Aktivator sm rovani a aktivni reporty dim Home Route Activator Menu for service configuration in Route Activator English advanced application SANs Production trees Direct Access iid Your number 420800000002 Disaster Recovery i i Click through to menu for service configuration in Wizard application Modify the routing plan Select another number QU Admin Direct Access Help Fig 4 Application menu advanc
40. vator SANs Disaster Recovery F m Drack Acces 420800000001 121 translation 420777208638 A S 420800000002 Message A1 A Help 420800000003 No translation e e S 420800000004 Tree P iklad 3 e e Total 4 SAN s used 496 available I m For SAN 420800000004 number push the e button and select Routing by tree and assign Example 2 2 SANs SAN routing Customer Identifikace z kazn ka SAN Active routing L iure dad Ll Scheduled tree Scheduled date amp time C Routing by disaster tree Create a new tree e C 121translation 420225252525 Message Defeult message R og G No translation Save Select immediate activation or postpone start from the menu Do vou want immediate or scheduled activation i Immediate activation Scheduled activation Dec 12 2012 mici ERAIR RAP ADRILEE If you choose Now the service will be active within 60 seconds 16 Saving a backup copy of the production tree is recommended The user can only edit a production tree which is not in the active mode If you wish to edit a production tree create a copy of the currently active production tree which you can edit as you wish 2 Production trees Production trees Y Filters PT eros ema tesa tt as to Q P iklad 2 Yes No No No e 5 Q a P klad 3 Yes Yes No ec Q0QG o a Priklad 4 Nc No No No eo 3o Q Priklad2 No No No No e e O Cre
41. your needs s ee Change settings Log out GTS Aktivator sm rovani a aktivni reporty Home 2 Calendars Route Activator Calendars Disaster Recovery Filters a st tni sv tek PRIVATE e iS Direct Access S Pl novac kalend PUBLIC e o Heb r1 Calender name 2012 C 20 3 Create calendar Fig Definition of a new custom calendar 3 2 3 Wizard menu wizard administration environment LI M i Change settings Log out CTS Aktivator sm rov ni a aktivni reporty Home Route Activator English Service Target points Customisation Direct Access Wears Your number 420800000001 Is currently routed to 121 translation 420777208638 Disaster Recovery Admin 4 Modify the routing plan Select ancther number Q Direct Access Help Bonen A wizard is an environment enabling you to set and modify your service provisioned for this environment It is designated by the following icon in the list of SAN numbers E The user with all services provisioned for use in the Wizard environment sees only the Wizard menu in the left menu under Routing Activator while he she does not see additional functions Therefore the above description does not apply to such user TOU ame logged as vas LLAJ Ch setti rt a Aklivalo smeovent a aktivni poty cce ae Home E 7 3 SAN Selecti
Download Pdf Manuals
Related Search