KROY – K4350 / K4350C Thermal Transfer Printer
Contents
1. Memory Error Too many variables defined RS 232 Error The serial port setting is incorrect File not Found Cannot open the file specified Download the file again Type Mismatch Variable type mismatch Gap not Found Cannot detect label gap Calibrate the label again Clock Access Error Can not read from write to the real time clock 24 4 3 Troubleshooting Guide The following guide lists some of the most common problems that may be encountered when operating the K4350 4350C printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance Problem Ribbon does not advance or rewind Poor print quality Power indicator does not illuminate ON LINE indicator is off ERR indicator is on Continuous feeding when printing labels Solution Check the setting of print method SET RIBBON ON Clean the thermal print head Adjust the print density setting Ribbon and media are not compatible Check the power cord see whether it is properly connected Out of paper or out of ribbon Calibrate the sensitivity of gap sensor Command syntax is not correct Rewind ribbon paper core is not installed Serial port baud rate setting is not correct Calibrate the gap sensor 5 SPECIFICATIONS OPTIONS amp SUPPLIES 5 1 Specifications 5 1 1 Printer 0 Type Direct th2. 1 tele 28 OZ eaU 28 1 PRODUCT INTRODUCTION Thank you very much for purchasing Kroy K4350 4350C printer The attractive desktop printer delivers superior performance at an economical price Both powerful and easy to use K4350 4350C printer is your best choice among desktop direct thermal and thermal transfer label printers K4350 4350C printer offers both thermal transfer and direct thermal printing at selectable speeds of 1 5 and 2 0 inches per second It can accept a wide range of media including roll feed die cut and fan fold labels or tags for both thermal transfer and direct thermal printing All of the most frequently used bar code formats are available Fonts and bar codes can be printed in any one of four directions K4350 4350C printer provides a choice of five different sizes of alohanumeric fonts By using font multiplication an even greater range of sizes is possible Smooth fonts can be downloaded from provided user friendly label design software In addition K4350 4350C is capable of independently executing BASIC programming functions including arithmetic logical operation loop flow control and file management among others This programming capability provides the greatest efficiency in label printing The status of printer and error messages may either be printed out or viewed on a monitor by means of the RS 232 connection 1 1 Compliances CE FCC UL CUL TUV GS CNS 1 2 Warranty Information Kroy warrants to the
3. customer that under normal use and service the printer with the exception of the print head purchased hereunder shall be free from defects in material and workmanship for a period of one year from the date of shipment by Kroy Expendable items or parts such as labels ribbons are not covered by this warranty This warranty does not cover equipment or parts which has been misused altered neglected carelessly handled or used for purposes other than those for which the printer was manufactured This warranty also does not cover loss damages resulting from accident or damages resulting from unauthorized service 1 2 1 Thermal Print Head The warranty of the thermal print head is limited to ninety days 90 from the date of shipment to buyer The warranty does not cover thermal print head which have been misused altered neglected handled carelessly or damaged due to improper cleaning or unauthorized repairs 1 2 2 Warranty Service Procedures lf defect should occur during the warranty period the defective unit shall be returned freight and insurance prepaid in the original shipping container to your purchased reseller or distributor Include a contact name action desired and a detailed description of the problem and examples when possible We shall not be responsible for any loss or damages incurred during shipping Any warranty repairs to be performed by your purchased reseller or distributor shall be subject to said company s conf
4. section 4 2 Error Messages PAUSE Button The PAUSE button allows the user to stop a print job and then continue the printing with a second depression of the button By pressing the PAUSE button 1 the printer stops printing after the printing label 2 the PAUSE LED flashes and 3 the printer will hold all data in memory This allows for trouble free replacement of label stock and thermal transfer ribbon A second depression of the PAUSE buiton will restart the printer Note If the PAUSE button is held down for more than 3 seconds the printer will be reset and all data of the previous printing job will be lost FEED Button Press the FEED button to feed the label to the beginning of the next label 3 SET UP 3 1 Setting Up the Printer 1 2 3 4 Place the printer on a flat secure surface Make sure the POWER switch is off Connect the printer to the computer mainframe with the provided RS 232C or Centronics cable Plug the power cord into the power supply connector at the rear of the printer and then plug the power cord into a properly grounded receptable 3 2 Loading Label and Tag Stock 1 2 CON Ol Open the printer cover Disengage the printer carriage by pulling the printer carriage release lever on the left side of the platen Slide the label supply roll spindle through the core of a label roll and attach the fixing tabs onto the spindle Place the label roll into the label roll mount Fe
5. x 28 8 cm D with external roll mount 17 95 D 45 6 cm D e Weight K4350 4350C 6 0 lbs 2 7 kg or 6 5 Ibs 2 9 kg with external roll mount K4350 4350C 5 2 lbs 2 4 kg or 5 8 Ibs 2 6 kg with external roll mount 5 2 Options A number of different options may be added to the K4350 4350C printer for even greater convenience and versatility The available options include e Foreign character fonts including Chinese Japanese and others e Expandable FLASH memory module Cutter e Portable LCD keyboard 2 5 3 Supplies 5 3 1 Label Stock K4350 4350C is capable of both direct thermal and thermal transfer printing Many different direct thermal or thermal transfer stocks can be used Refer to the ves list for specifications of compatible label media see a Min 0 22 5 6 mm Paper Width Max 3 97 100 8 mm Paper Weight Less than 240 g m Length Pitch 0 4 10 mm 40 1016 mm Thickness 0 002 0 05 mm 0 008 0 20 mm Max Roll Sa Inner roll diameter Max 4 3 110 mm 1 core External roll diameter Max 8 4 214 mm Roll Up Method Print surface is wound outside as standard Paper Core ID 025 7 0 3 mm 5 3 2 Ribbon otandard 300m by 60 or 110mm thermal transfer ribbons with wax wax resin or resin coating wound outside are available from Kroy Of ribbon selection it is recommended that the ribbon be at least as wide as the print media Also the ribbon end should be
6. 100 42 41 52 43 4F 44 45 20 31 30 30 2C Y 39 96 1 59 2C 22 33 39 22 2C 39 36 2C 31 2C 0 2 4 STR A 30 2C 32 2C 34 2C 53 54 52 24 28 41 A A 1 Y 29 00 OA 41 3D 41 2B 31 00 GA 59 3D Y 150 NEXT 59 2B 31 35 30 OD OA AE 45 58 54 OD PRINT 1 EO GBA 50 52 49 4E 54 20 31 OD OA 45 Ap P DEMO2 50 OD OA 44 45 4D AE 32 OD QA 21 4 USING K4350 4350C 4 1 Power on Utilities There are three power on utilities to set up and test K4350 4350C hardware These utilities are activated by pressing the FEED or PAUSE button and turning on the printer power simultaneously The utilities are listed as below 1 Self test 2 Gap sensor calibration 3 Printer initialization 4 1 1 Self Test Utility Install the label first Press the FEED button and then turn on the printer power Do not release the FEED button until the printer feeds labels The printer performs the following items 1 Calibrate label pitch 2 Print out thermal print head check pattern 3 Print the internal settings 4 Enter dump mode Regarding the self test and dump mode please refer to section 3 7 Self Test and section 3 8 Dump Mode for more information 4 1 2 Gap Sensor Calibration Utility This utility is used to calibrate the sensitivity of gap sensor Users may have to calibrate the gap sensor for two reasons 1 The media is being changed to a new type 2 Initialize the printer Note The ERR LED may flash if gap sensor is not calibrated properly Please follo
7. 3 6 Install Memory Module 1 Power off the printer 2 Remove the cover 3 Insert the memory module 4 Put the cover back 5 Turn on the power Figure 12 Installation of memory module Option 1 Memory Module 2 Cover 3 Self Test To initiate the self test mode depress the FEED button while turning on the printer power The printer will calibrate the label length If the label gap is not detected within 7 the printer stops feeding labels and the media is treated as continuous paper In self test a check pattern is used to check the performance of the thermal print head Following the check pattern the printer prints internal settings as listed below Printer model and firmware version Mileage Flash times Check sum Serial port setting Code page seiting Country code setting Print speed setting 9 Print density setting 10 Label size setting 11 Gap Bline width and offset setting 12 Backing paper transparence 13 File list 14 Memory information Total Available CON DO OF WD When the self test is completed the printer enters the dump mode Please turn the printer s power off and then on to resume normal printing ax INFO MUSS ae Auen C Ww we x Dy A n U il VU ihi flt n P M T T EX Ei Ti WOH l NUIT D EDT K4350 VER 1 00 MILAGE Km 0 26 FLASH TIMES 2 CHECK SUM 20 8 SERIAL PORT 96 N 8 1 CODE PAGE 437 COUNTRY CODE 201 SPEED 2 INCH DENS
8. ITY 08 SIZE 3 80 4 01 GAP BLINE 2 13 0 00 TRANSPARENCE 04 04 04 K WWW KAAKA WN NNN N N N ECE N FILE LIST TOTAL FLASH 704 K BYTES AVAIL FLASH 704 K BYTES TOTAL RAM 1984K BYTES AVAIL RAM 1855K BYTES END OF FILE LIST LA FREE EA ER SN 9x G9 99A SG NA SA S9 99x49 X x x xxXxx NOW IN DUMP MODE 20 3 8 Dump Mode After the self test the printer enters the dump mode In this mode any characters sent from the host computer will be printed in two columns as shown The characters received will be shown in the first column and their corresponding hexadecimal values in the second This is often helpful to users for the verification of programming commands or debugging of printer programs Reset the printer by turning the POWER switch off and on KN NNN N N W N NOW IN DUMP MODE DOWNLOAD DE 44 AE 4E 4C AE 41 44 20 22 44 45 MO2 BAS S1 4D 4F 32 2E 42 41 53 22 00 OA 53 49 ZE 4 00 5 00 5A 45 20 34 2E 30 30 2C 35 2E 30 30 CLS SPEED op GA 43 4C 53 OD OA 53 50 45 45 44 1 5 DENSIT 20 31 2E 35 GD OA 44 45 4E 53 49 54 Y 10 DIRECT 59 20 31 30 OD OA 44 49 52 45 43 54 ION SET C 49 4F 4E 20 30 OD GA 53 45 54 20 43 UTTER OFF S 55 54 54 45 52 20 4F 46 46 OD GA 53 ET DEBUG LAB 45 54 20 44 45 42 55 47 20 AC 41 42 EL REFERENC 45 4C OD OA 52 45 46 45 52 45 AE 43 E 0 0 A 100 45 20 30 2C 30 OD GA 41 3D 31 30 30 H vY100 FO 36 OD GA 59 3D 31 30 30 OD OA 46 AE R 151 TO 3 52 20 49 3D 31 20 54 AE 20 33 OD OA BARCODE
9. KROY KROY K4350 KA350C Thermal Transfer Printer Series USER S MANUAL CONTENTS 1 PRODUCT INTRODUCTION H 1 We Tun Lee Let 1 1 2 Waranty Moma DOE Mpc ecard lt tala hatte tatu tlle 1 DROP ST 2 1 2 2 Warranty Service Procedures aaa 2 t2 3 General Waranty PROVISIONS 2 12A Limitation e EEN 3 SERIES 4 2 1 Unpacking and Min Eet a BEE 4 2 2 EQUIPMENT nT EE 4 5 5 ES T 5 2 4 Extermal Laue MOUDE EE 8 D Ee 0 EE 9 Sor EE 10 3 1 SCUING UD ME le TTT 10 3 2 Loading Label and Lag TOG EE 10 9 9 STI e B FUNCTION EE 13 Sr mIbbonJLoSdid Elle Gg Leier 15 3 0 Install External Eabel Ol MOUIM EE 18 S HR ne Lei deel EE 19 94 EE Reem ee ee 20 dODUNDMOGd S ss aaa ss 21 c USING K4350 43500 22 2 2229222992020928229200092020920209200092000 08 20002 05 22 Ee e e RE 22 EST KE 22 4 1 2 Gap Sensor Calibration Utility eee eee ee eee e eee e e eee 22 2 19 Eet e WEE e WEE 23 4 2 del a EE 24 43 Troubleshooting GUIdE EE 25 5 SPECIFICATIONS OPTIONS SUPPLIES 26 SEE elle e EE 26 SEET 26 5 1 2 Indicators and h Hen nennen 26 55 8 Goinmuniecauon EE 26 5 1 4 Power Requirements ee ee siiedk z is 26 S are EE 27 Sa E er ONY EE 27 SEA ea 27 DUDBI A A 28 See Pal WE
10. ed the label under the carriage and over the platen Adjust the label guide to fit the width of the media Engage the printer carriage Wind the label roll until it becomes adequately taut Close the printer cover and press the FEED button three or four times until the green ON LINE indicator illuminates When the printer is out of ribbon or media the ON LINE LED will not illuminate and the ERR LED will flash Reload the ribbon or media without turning off the printer power Press the FEED button three or four times until the ON LINE LED illuminates The printing job will be resumed without data loss Figure 5 Inserting label supply roll into label roll mount 1 Label Supply Roll Spindle 2 Label Roll Mount 3 Label Roll 4 Fixing Tabs Figure 6 Feed labels through adjustable label guide 1 Printer Carriage Release Lever 2 Platen 3 Label Media 4 Adjustable Label Guide 3 3 Self Peeling Function To employ the self peeling function load the label stock according to the following steps 1 Remove the front panel 2 Tear off the foremost one or two labels of the label stock as befits the case Feed the backing paper between the platen and the white self peeling roller as shown in Figure 7 3 Feed the backing paper through the backing paper opening in the front panel as shown in Figure 8 4 Put back the front panel Figure 7 Setting up printer for self peeling function 1 Prin
11. ermal or thermal transfer e Print speed Selectable speeds of 1 5 or 2 0 inches per second e Resolution 300 DPI or 12 dots per mm 8 Font styles Five alphanumeric fonts from 0 059 H 1 5 mm to 0 23 6 0 mm expandable vertically and horizontally up to 8x e Barcodes Code 39 Code 93 Code 128 UCC Code 128 Subsets A B and C Codabar Interleaved 2 of 5 EAN 8 EAN 13 UPC A UPC E EAN and UPC with 2 or 5 digit add on Postnet 2D bar codes Maxicode PDF 417 DataMatrix e Graphics Mono PCX format 5 1 2 Indicators and Buttons e Indicators PWR ON LINE ERR e Buttons POWER PAUSE FEED Note The functions of buttons and LEDs can be redefined by commands 5 1 3 Communication Interface e Communications RS 232C DB 9 at 2400 4800 9600 or 19200 baud and standard Centronics interface Character set ANSI ASCII character set Word length 7 or 8 data bits 1 or 2 stop bits even odd or none parity Handshaking Xon Xoff on receive mode only and DSR DTR Input buffer 60KB 5 1 4 Power Requirements e Input voltage Switching power 110 240 VAC 50 60 Hz Output voltage 24 VDC e Circuit protection 2A maximum 26 5 1 5 Environment Operating temperature 40 F to 104 F 5 C to 40 C e Storage temperature 40 F to 140 F 5 C to 60 C e Humidity 10 to 95 non condensing e Ventilation Free air movement 5 1 6 Printer Body e Dimensions 6 14 H x 9 13 W x 11 34 D 15 6 cm H x 23 2 cm W
12. irmation that such product meets warranty guidelines In the event of a defect covered by its warranty 1 2 3 General Warranty Provisions Kroy makes no warranty as to the design capability capacity or suitability of any of its hardware supplies or software Software is licensed on an as is basis without warranty Except and to the extent expressly provided in this warranty and in lieu of all other warranties expressed or implied including but not limited to any warranties of merchantability or fitness for a particular product Purchaser shall be solely responsible for the selection use efficiency and suitability of Kroy products 1 2 4 Limitation of Liability In no event shall Kroy be liable to purchaser for any indirect special or consequential damages or lost profits arising out of or relating to Kroy products or if the performance or a breach thereof even if Kroy has been advised of the possibility thereof Kroy liability if any to the purchaser or to the customers of purchaser hereunder shall in no event exceed the total amounts paid to Kroy hereunder by the purchaser for a defective product In no event shall Kroy be liable to purchaser for any damages resulting from or related to any failure or delay of Kroy in the delivery or installation of the computer hardware supplies or software in the performance of any services The remedies set forth here are the sole and exclusive remedies available to any person for a
13. ller or distributor 2 3 Printer Parts O 0O RO ND Figure 1 Top front view Cover Release Button PWR ON LINE and ERR Indicators PAUSE Button FEED Button Label Dispense Opening Backing Paper Opening for use with self peeling function CON DOF WD Figure 2 Interior view Printer Cover in open position Label Supply Roll Spindle Fixing Tabs Ribbon Mechanism Ribbon Supply Spindle Ribbon Rewind Spindle Printer Carriage Release Lever Backing Paper Opening 9 Detachable Front Panel 10 PAUSE Button 11 PWR ON LINE ERR Indicators 12 FEED Button 13 Peel Off Sensor 14 Memory Module Slot with cover on Figure 3 Rear view Power On Off Switch Power Supply Connector RS 232 DB 9 Interface Connector Centronics Interface Connector Label Insert Opening for use with external labels RO N 2 4 External Label Roll Mount Figure 4 External label roll mount 2 5 Buttons and Indicators PWR POWER Indicator The green PWR indicator illuminates when the POWER switch is turned on ON LINE Indicator The green ON LINE indicator illuminates when the printer is ready to print When PAUSE button is pressed the ON LINE indicator flashes ERR Indicator Error Paper Empty The red ERR indicator illuminates in the event of a printer error such as memory error syntax error and so forth For a full list of error messages please refer to
14. ny damages of any kind and nature including incidental consequential or special whether arising from warranty including implied warranties contract negligence tort or otherwise In the event that any implied warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose are found to exist such warranties are limited in duration to the period of the warranties 2 GETTING STARTED 2 1 Unpacking and Inspection The printer has been specially packaged to withstand damage in the shipping process However for fear that unexpected damage might occur upon receiving the printer carefully inspect the package and the device In case of evident damage contact the carrier directly to specify the nature and extent of the damage Please retain the packaging materials in case you need to reship the printer 2 2 Equipment Checklist K4350 4350C printer unit Ribbon paper core Ribbon supply rewind spindle 2 pcs Label supply roll spindle External label roll mount Power supply Power cord Centronics interface cable Compact disk with label design software and driver separately purchased items may also be included These additional items may include e Additional labels e Additional ribbons e Memory module 6 Cutter available as standard with the K4350C e Portable LCD keyboard If any parts are missing please contact the Customer Service Department of your purchased rese
15. ter Carriage Release Lever 2 Platen 3 Self Peeling Roller 4 Backing Paper Note It is recommended that the print speed be set at 2 inches 1 5 inches for K4350 4350C per second when using the self peeling function of the printer 5 d 4 Figure 8 Printer ready for self peeling function 1 Printer Carriage Release Lever 2 Printer Front Panel 3 Backing Paper Opening 4 Backing Paper 5 Label 3 4 Ribbon Loading Instructions R O N Place an empty paper core on the ribbon rewind spindle Install the ribbon on the ribbon supply spindle Disengage the printer carriage Pull the ribbon leader to the front from beneath the printer carriage Attach the ribbon leader to the ribbon rewind paper core Rotate the ribbon rewind roller until the ribbon leader is thoroughly firmly encompassed by the black section of the ribbon Engage the printer carriage Close the printer cover and press the FEED button until the green ON LINE LED illuminates Figure 9 Placement of ribbon supply roll 1 Printer Carriage Release Lever 2 Ribbon Supply Spindle 3 Ribbon Rewind Spindle 4 Thermal Transfer Ribbon 16 Y Figure 10 Installation of label stock and thermal transfer ribbon 17 3 5 Install External Label Roll Mount Figure 11 Installation of external label roll mount 1 External Label Roll Mount 2 Label Supply Roll Spindle 3 External Label Feed Opening 4 Fixing Tabs
16. transparent 28 KROY TEL UK 44 118 986 5200 USA 1 216 426 5600 Web site www kroy com P N 39 0000086 00 REV A
17. w the steps below to calibrate gap sensor 1 Turn off the printer power and install blank labels without any logo or character on printer 2 Hold down the PAUSE button then turn on printer power 3 Release PAUSE button when the printer feeds labels Do not turn off printer power until the printer stops and two green LEDs light on 22 4 1 3 Printer Initialization Printer initialization clears all downloaded files resident in flash memory and sets printer parameters to default values N A 437 8 bit USA 7 bit 001 Yes SPEED 2 0 sec SC Mu Nes Please follow the steps below to initialize the printer 1 Turn off the printer power 2 Hold down the PAUSE and FEED buttons and turn on the printer power 3 Do not release the buttons until the three LEDs flash in turn Note Printing method thermal transfer or thermal direct printing will be set automatically at the activation of printer power 23 42 Error Messages Syntax Error The command format is incorrect The serial port setting is incorrect Out of Range Numeric input is too large to be processed The input string is too long to be stored The size of the text or bar code exceeds that of the label Download Error The download file format is incorrect There is not enough memory to store the file Stack Overflow A mathematical expression is too complicated Divide it into several expressions The nested routine is too deep
Download Pdf Manuals
Related Search